Nextiva Reviews

I strongly advise staying away from Nextiva. We were promised a solution as good as, if not better than, RingCentral, but the reality has been a nightmare. We were locked into a year-long contract, only to realize after the trial period that we had been misled about the software’s capabilities. The setup process was incredibly complicated and took over two months, yet the system still doesn’t meet our basic business needs. We experience weekly technical issues, and the "support" is non-existent; I have frequently waited 1.5 hours or more just to speak with a live person.

Salesman Paul ** signed me up for 33 dollars per month, first 2 bills were fine, then out of nowhere...78 dollars per month. We never discussed any extras, or "trials" or anything similar. Paul said my bill would be 33 per month recurring. I called TT get the problem rectified, they said no refund. Waste of time and money. Do not deal with this company, there are better options out there.

Don't fall for the hype pitch - this product is the worst product in the market. Once they sell you the platform, you will NEVER get help. If they do call you back, it's typically 3 or 4AM CST - that is when their "overseas" people will call you back. Pray you don't sign or fall for their 3 months free - it's horrible!

I clearly instructed Nextiva over three years ago that my contract was not to auto-renew. Despite this, it was renewed without my consent and without any renewal notice, reminder, or confirmation. I am now being told I must pay a $741.70 early termination fee to cancel a service that I stated 3 years ago that I DID NOT WANT RENEWED! This fee is excessive, unreasonable, and appears designed to pressure customers into unwanted contracts.

I would not recommend this company purely on their customer service. Unfortunately, I have not been able to utilize the service I signed up for in November because of porting issues and transfer PIN issues from my current carrier. I have been billed twice already for service I do not even have yet. When I talked to customer relations they told me they will refund the most recent payment which was on 12/21/25 but will not refund the previous month's charge even though we did not have our phone numbers ported over to them. I was really looking forward to using Nextiva services but unfortunately that is not going to happen. If you do sign up with Nextiva be sure to understand that the customer relations team are awful and unwilling to help.

Absolute trash!!!! Good luck porting out your number once they have it. You can't talk to anyone on the port team, and if you call for customer service, it's at least a 30 minute wait. The App is awful, buggy and can't always hang up and will run in the background. If you are an on the go type, stay away. Cannot talk with Bluetooth, glitchy, and all around a terrible company.

Absolutely terrible set up system. Sales clearly does not communicate with the rest of the team. They are not transparent on how long it takes to set up the phones - 2-4 weeks if you have to port a number. Absolute disaster. I would give 0 stars if I could.

I had an account for many years - they dragged their feet porting my numbers until the next invoice was paid - then said it was prepaid and offered no refund. Crappy company - beware, they are shady at best.

I owned a business for 5 1/2 years and Nextiva provided my phone service (good service). However, I sold my business on 12/31/2024 and had the service transferred over to the new owner. I received a bill for $195.11 and I assumed this was for January, but I wanted to be sure. I called the Customer Service number and talked about 15 minutes with a CSR. I explained the situation and told the CSR I was just needing to know if the bill was for December or January. He stated he couldn't provide any information on the account since it was transferred to the new owner. I stated that I owned the account for over 5 years and up to December 31, 2024. I own information related to when I owned the business (December bill).

I spoke with Nextiva because I was misled by the company. On their customer service page it says that I would be able to use SMS within 10-30 days. It has been almost 3 months. I called their Billing Department and asked for a credit. They told me they were unable to provide this. The person who called herself Effy R. said that she was able to make this decision and was not accountable to anyone else. I asked many times to speak with a supervisor and was denied. She kept reiterating that she alone could make all the billing decisions. When I continuously asked to speak to a manager I was denied. She kept saying that I needed to call back to possibly speak to a manager and would not provide the name of her manager. She did go to her team supposedly and said she was able to offer a 10 dollar credit.