Nextiva Reviews

I’ve really enjoyed using Nextiva! The system makes managing calls much easier and provides a lot more useful data. I especially like being able to monitor calls in real time and see what’s happening as it happens. Customer support has also improved significantly. Whenever I run into an issue, the team is helpful and usually gets it resolved the same day. One area that could be improved is reporting. Pulling specific reports isn’t always straightforward, and I often have to reach out to support for assistance. Making this process easier and more user-friendly would make an already great system even better. Overall, I’m very happy with Nextiva. It’s a great phone system with useful features, responsive support, and a lot of potential for continued growth!

I support Nextiva business phones for clients at the MSP I work at. We handle user setup, desk phone installs, and day-to-day troubleshooting, so I'm in the admin side of the platform and talking to end users regularly. For our clients, it replaces old on-prem phone systems with a cloud-based one. That means no PBX hardware to maintain, and I can manage users and phones remotely instead of rolling a truck for most changes. It also works well for offices with remote or hybrid staff who still need a business line. I'm not a single-company user. I work with it across several client environments, so I see how it holds up for different office sizes and setups.

We use Nextiva for our business phone system, and overall, we have had a good experience with it. Since many of us work remotely, it is really convenient to be able to make and receive work calls from anywhere without having to use our personal phone numbers. I mainly use it for everyday calls and voicemails, and those features are pretty straightforward. It makes it easy to keep my work communication separate and organized, especially when working from home. There are a few things that could be improved. Occasionally, we have had connectivity or call quality issues, and some of the settings can be a little difficult to find if you do not use them often. However, these issues have not outweighed the convenience of the platform for us. Overall, Nextiva has been reliable for our day-to-day needs and has made communicating as a remote team much easier.

Our company uses Nextiva for our business phone system, and overall it has been a great experience. One of my favorite features is being able to receive company calls and text messages directly through the Nextiva app on my phone. This allows me to communicate with customers, coworkers, and vendors while keeping my personal phone number private.

As the IT manager responsible for our phone system, I've been through enough VoIP migrations to be skeptical going in. Nextiva made me a believer. The admin portal is the standout. Adding users, reassigning extensions, building call flows, and adjusting auto-attendant menus are all things I can knock out in a few minutes without digging through documentation or filing a ticket with the vendor. Anyone who's managed a legacy PBX knows how rare that is. Reporting and call logs are easy to pull when leadership asks for numbers, and permissions are granular enough that I can hand limited access to department managers without worrying about them breaking something.

We have been using Nextiva since more than a decade. Reliable and dependable service with no major issues encountered. Their system interface and admin intuitiveness needs work and that dings off a star but otherwise, it's a good system.

Nextiva offers lots of versatility and apps for all devices. Calls are clear and being able to respond to my customer using text while on a call proves to be very helpful. Only issue is outages from time to time, calls not picking up.

Great company so far. Haven't had any issues setting up the tool, and excited to roll it out to the entire company soon.

I’ve had a positive experience using Nextiva for our business phone system. As an IT administrator, I appreciate being able to manage users and permissions in one place. It helps keep our team connected and makes day-to-day phone administration easier. Overall, I’m happy with Nextiva and would recommend it to other businesses.

Nextiva has always provided good support, great call quality and overall service!

I am using Nextiva for more than 10 years and I am very happy with it.

Fantastic service from our sales rep Maggie **! Walked us through the system, equipment and pricing with surprising ease.

Nextiva is an exceptional VoIP partner, earning a solid 5-star rating from our team. They have completely transformed our business communications with a robust, reliable, and incredibly easy-to-use platform. The centralized dashboard seamlessly integrates crystal-clear voice calls, video meetings, and team messaging into one intuitive interface. Beyond the stellar technology, Nextiva’s standout feature is their customer support. Their representatives are consistently prompt, knowledgeable, and genuinely helpful, resolving any questions or configuration needs efficiently. Offering competitive pricing and effortless scalability as our business grows, Nextiva delivers unmatched value. They have significantly improved our operational efficiency, and we highly recommend them to any business looking for a powerful, user-friendly phone system backed by best-in-class service.

If you're looking to get one quote and get invoiced 50% more than the quote you were given, this company is for you. Hidden fees up the wahoo. 25$ a month billed annually end up being 438$ ....The math isn't mathing. What do you expect from a bunch of **. The fact that they dance around the hidden fees is one thing but they take 2 days to get back to you when you request a line item fee breakdown. So many better companies out there providing better service and being upfront with the fees that don't waste your time or nickel and dime you with hidden fees.

It has been over a month, and my phone numbers still have not been ported to Nextiva. Because of the poor onboarding support I have received, they have not even been able to begin the porting process. This has been extremely frustrating. After more than a month, I expected much better support and progress. Based on my experience so far, I cannot recommend Nextiva.

We've had a great experience using Nextiva for our business. We work in trucking insurance, so reliable communication is extremely important for our day-to-day operations. Nextiva makes it easy for our team to stay connected with clients, manage calls, and route calls to the appropriate person. The platform is user-friendly, call quality has generally been reliable, and having our business communication organized in one system has made our workflow much smoother. The flexibility of being able to stay connected from different locations is also convenient, especially when employees aren't always at their desks. We have experienced occasional system outages, but overall we've been happy with the platform and what it provides for our business.

Nextiva is a great company. If you have some technical knowhow or not their VoIP phone are easy to set up use and maintain. Their customer service is next level. Not once have I ever not had an issues address or fixed with either a call or over chat. My company has been with Nextiva for year and I have personally referred several companies to them.

Service is consistent. Usually no need for support. When I do need it, seems to be via email which is slower than talking with someone to resolve any issues immediately. But that shouldn't keep anyone from using Nextiva.

Nextiva does great for what I use it for at work. I do find that I have to reload it often. I personally prefer the web version and feel the phone app could use some work to be a little more consistent from day to day.

Super easy and user friendly. Would recommend to anyone in Property management.

Nextiva has been great for our office needs. It is very easy to use. Their online platform allows you to make changes to you call flows, turn off your phones at a certain time of day, and even allows you to get calls to your cell phone with their app. We love the simplicity of it. We really haven't had to use their customer service team because we have had no issues since we started our service 5 years ago. That's a win for us.

We use Nextiva at Fly and Field Outfitters for phone communication across our retail shops and guide services. We handle everything from product questions and fishing reports to guided trip inquiries, so being able to connect customers with the right staff member is important. The biggest benefit is how easy it is to use. It fits into our daily workflow and keeps handling calls straightforward, especially during our busy fishing season when staff are also helping customers in the shop. Overall, I’d give Nextiva a 10/10 for usability. It’s been a great fit for our business and a practical way to keep our team connected with customers.

This phone system was as game changer for our small business. We have caller ID, so we can filter spam calls and never miss a call with the time stamp. Also have the option to text our customer has help with sales. With Nextiva you can download the app and make and answer calls from your personal phone without exposing your personal contact info with a customer. It is convenient for employees working remotely. We have been able to increase sales with this system.

We’ve had a great experience with Nextiva. They are a reliable company, and their customer service has been very good whenever we’ve needed assistance. Their phone system is easy to use, and their pricing is reasonable compared to other options we looked at. Overall, we’ve been happy with the service and would recommend Nextiva to other businesses looking for a dependable phone system and good customer support.

Great company to work with. Super reliable customer service and response time when in need of assistance. The update emails are also very helpful and thorough.

Nextiva is a great way for me to connect with the residents and tours when they have questions or concerns. I have been using Nextiva for about 2 years and I haven't had any major issues with the site. A few hiccups here and there but nothing unfixable.

I have just started using Nextiva and the setup was simple and easy! The call quality is amazing, and so easy to use and having to work remotely, it actually works really well.

We’ve been using Nextiva for about four years now, and it has been an absolute game-changer for our office operations. Moving to Nextiva significantly dropped our monthly bill compared to what we were paying with our previous provider, but we didn’t have to sacrifice an ounce of quality or reliability to get those savings. In four years, we’ve experienced zero major issues. The call quality and system stability are exceptional, and the platform just works seamlessly day in and day out. It’s rare to find a service provider that delivers top-tier reliability at such a fair, competitive price point. If you’re looking for a dependable communications platform that won't break the bank, I can’t recommend Nextiva enough!

Great product and excellent customer service. I recommend.

Use Nextiva daily for multiple properties. Love that I can have it on my computer when I am in the office and switch to my app on my phone when I am out on-site, so I never miss a call!

Great service, simple and reliable! I've had a really good experience with Nextiva. It's made managing my business calls and communication much easier, and I like how straightforward the platform is to use. The call quality has been reliable, and whenever I've needed help, customer support has been responsive. Overall, Nextiva has been a great fit.

Our company gave notice of cancellation and successfully ported all of our telephone numbers away from Nextiva before our contract expiration date. Because our numbers were transferred, Nextiva was physically unable to provide us with phone service. Despite contract termination and zero service delivery, Nextiva ran five consecutive monthly auto-pay charges on our credit card. Our credit card processor reviewed the evidence, agreed the charges were unauthorized, and granted chargebacks for four of the months. Nextiva continues to stubbornly refuse a refund for the final remaining month ($3,306.53). Their unwillingness to address obvious post-porting billing errors shows a complete lack of business integrity.

For me, Nextiva is an ideal app for work. It keeps all conversations in one place, supports mass messaging, and allows me to take notes during calls. It works seamlessly across web, mobile, and PC. The customer support is fast and effective, and the app is simple, reliable, and very easy to use.

It is an excellent platform for communicating with customer service—for texts, calls, and voicemails.

Nextiva provides rock-solid reliability on both mobile and laptop. Excellent call quality, zero dropped calls, and extremely convenient.

I’ve used Nextiva for daily business communications, client calls, and team meetings. Overall, it’s a solid, reliable system, but there are a few pros and cons worth noting from hands-on experience.

Nextiva has been super reliable for our day-to-day client calls. The sound quality is clean and the mobile app works great on the go. The setup dashboard has a bit of a learning curve, but support helped us configure our main menu routing without any hassle.

We've been using Nextiva now for a 4th school year and have not had any issues with the hardware or software from Nextiva. I can go for many weeks without having to contact Nextiva support and when I do the experience is pretty quick to be resolved. Between the online support docs, the chatbot, and live support I give Nextiva 10/10!

We use Nextiva call centers and Unity KMPIQ/Supervisor legacy systems and are integrating Xbert AI auto-attendant. We've used Nextiva for our TMC operations from over 3 years. The service and support has always been top notch and a great value for the costs.

I have been using Nextiva services for over a year now. The reporting features, along with individual call management and tracking, are superior to any other system I have worked with.