Nextiva Reviews

We’ve been using Nextiva at our insurance agency for a little over a year, and the experience has been excellent. We currently have 4 users, 5 desk phones, and mobile softphone access for staying connected on the go. One of the biggest advantages is how easy the system is to customize. I can quickly create and update our business call flows without needing outside support. The platform is very user-friendly, making it simple to adjust call routing as our business needs evolve. Features like call forwarding to specific users or numbers, custom greetings, and personalized voicemail recordings are all easy to manage.

We switched to Nextiva about a year ago after retiring a Cisco on premise phone system, and the experience has been very positive overall. One of the biggest drivers for the change was moving away from aging hardware. Our old server had become loud and unreliable, so eliminating the on premise equipment entirely was a huge improvement. The setup process was straightforward. Nextiva helped us build out our initial phone tree, and since then the admin portal has been easy enough that I can manage changes on my own without needing to reach out to support. Compared to our previous system, the admin interface is far more user friendly.

We’ve had a great experience using Nextiva for our office phone system. The setup process was smooth, and the transition from our previous provider was handled efficiently with minimal disruption to our day-to-day operations. The call quality has been consistently clear and reliable, which is critical for our team since we handle a high volume of resident and vendor calls daily. One of the biggest advantages has been the user-friendly interface, both on desktop and mobile, which makes it easy for our team to manage calls, voicemails, and messages without any confusion.

I’ve been using Nextiva for work, and overall it’s been a really solid experience. The biggest thing I like is how reliable the phone system is. Calls are clear, and I haven’t had many issues with dropped calls or outages, which is huge when you’re talking to clients all day. The interface is also pretty easy to use once you get the hang of it, and features like call routing, voicemail-to-email, and the mobile app make it convenient to stay connected even when I’m not at my desk. On the downside, there is a bit of a learning curve at the beginning, especially when setting everything up or trying to customize features. Also, customer support can sometimes take a little longer than expected depending on the issue, but they do usually get things resolved. Overall, I’d recommend Nextiva for businesses that need a dependable communication system with a good set of features. It’s not perfect, but it gets the job done well and has been reliable for day-to-day use.

We recently transitioned our school’s phone system to Nextiva, and the entire experience has been outstanding from start to finish. Moving from a traditional phone setup to a modern VoIP system can feel overwhelming, but Nextiva made the process seamless and stress-free. Their team demonstrated exceptional professionalism throughout implementation, taking the time to understand our school’s specific needs and ensuring everything was configured correctly. The onboarding process was smooth, well-organized, and clearly communicated every step of the way.

Really good for calls, and messages when you don't have a national line available.

We recently switched our business over to Nextiva, and the experience has been outstanding from start to finish. The sales team was incredibly knowledgeable, responsive, and genuinely helpful throughout the process. At no point did I feel pressured into making a decision. They took the time to answer every question and made sure we were comfortable with the transition.

I’ve had a pretty good experience with Nextiva overall. The setup was easier than I expected, and the phone system has been reliable for day-to-day use. Call quality has been solid, and I like being able to use it across both desktop and mobile without a bunch of issues. One thing I really like is that the platform is fairly easy to navigate once you get used to it. It has a lot of features, but it doesn’t feel overly complicated. It’s been convenient having calls, messaging, and voicemail all in one place. I’ve had to reach out to customer support a couple of times, and while there were some wait times, the reps were helpful and got things resolved. No service is perfect, but overall I’ve been happy with it and would recommend it to businesses looking for a dependable communication system.

Been using them for many years. It's been pretty solid.

I have been using Nextiva calling services since 2024. Previously, I was using RingCentral, but I switched to Nextiva based on a friend’s recommendation — and it has been a great experience so far. The call quality is excellent, the platform is user-friendly, and the overall reliability has been impressive for our business communication needs. Their customer support is also responsive and helpful whenever needed. Glad I made the switch. Highly recommended for businesses looking for a professional VoIP calling solution.