Nextiva Reviews

As the IT manager responsible for our phone system, I've been through enough VoIP migrations to be skeptical going in. Nextiva made me a believer. The admin portal is the standout. Adding users, reassigning extensions, building call flows, and adjusting auto-attendant menus are all things I can knock out in a few minutes without digging through documentation or filing a ticket with the vendor. Anyone who's managed a legacy PBX knows how rare that is. Reporting and call logs are easy to pull when leadership asks for numbers, and permissions are granular enough that I can hand limited access to department managers without worrying about them breaking something.

I work for a small business, which basically means I’m rarely sitting at a desk. Nextiva’s mobile app has been a total lifesaver for me. I can take client calls, check voicemail transcripts between meetings, and text customers without handing out my personal cell number. The audio is always super crisp, even when I'm on the go. It just works, and that gives me one less thing to stress about every day.

I'm using Nextiva at work everyday for calling, messaging and voicemail and I'm quite satisfied. It's lightweight, great connection quality in the calls and even asks for my feedback about the call quality every 3~5 calls, doesn't crash, the phone number health is spectacular and their automatic transcription for voicemails is very accurate, the analytics and statistics is easy to use and intuitive which helps me keep track of my productivity. It also supports chatting with team members individually or in a group.

I have had Nextiva for my business since September 2020. I was hesitant to use VOIP service due to past experiences with other companies, but so far I have not had any issues. The price I pay is over a $100 less than any competitors and no contract. I have 2 local lines, an 800 number, fax line, and the mobile app - while can be used on all the staff phones and desktops with texting capabilities. Several features automatically included.

I worked with Nextiva as an office manager, and overall, our experience was positive. The platform is user-friendly and easy to navigate, which made daily operations more efficient. However, there were a couple of areas that could use improvement. The app would occasionally glitch and ring unexpectedly, which could be disruptive. Additionally, voicemail-to-email notifications were somewhat inconsistent, especially when I was out of the office. Despite these minor issues, the system performed well overall, and I would definitely recommend it to others.

It is an excellent platform for communicating with customer service—for texts, calls, and voicemails.

Nextiva provides rock-solid reliability on both mobile and laptop. Excellent call quality, zero dropped calls, and extremely convenient.

I’ve used Nextiva for daily business communications, client calls, and team meetings. Overall, it’s a solid, reliable system, but there are a few pros and cons worth noting from hands-on experience.

Nextiva has been super reliable for our day-to-day client calls. The sound quality is clean and the mobile app works great on the go. The setup dashboard has a bit of a learning curve, but support helped us configure our main menu routing without any hassle.

We've been using Nextiva now for a 4th school year and have not had any issues with the hardware or software from Nextiva. I can go for many weeks without having to contact Nextiva support and when I do the experience is pretty quick to be resolved. Between the online support docs, the chatbot, and live support I give Nextiva 10/10!

We use Nextiva call centers and Unity KMPIQ/Supervisor legacy systems and are integrating Xbert AI auto-attendant. We've used Nextiva for our TMC operations from over 3 years. The service and support has always been top notch and a great value for the costs.

I have been using Nextiva services for over a year now. The reporting features, along with individual call management and tracking, are superior to any other system I have worked with.

Nextiva is one of the best VOIP providers out there. I've used them with multiple businesses that I've worked for. Their pricing is great, their customer service is excellent and they've never given us a reason to look elsewhere. At this point, I don't think we would consider anyone else.

Just a terrible service poor support and they nickel and dime me for basic services that many other providers include standard. They do this in the form of licenses and issues with porting. Do not use this company.

Work phone calls, voicemails, texting. Average of fifteen phone calls per day, five days per week. Incredibly easy to use. Very few issues with most, if not all connections. I would say that ninety-nine percent of calls connect without issue. No issues with clarity, nor calls fading in and out.

We have been very satisfied with Nextiva. The customer service is top of the line and out of 2 years of service we have had only 2 issues and within 30 minutes they were found and fixed.

I have been trying to contact and reactivate my Nextiva account for roughly 10 days. I've had nothing but poor experiences despite the many positive reviews on their websites. I've been passed around from person to person. Hung up on and transferred to dead air by one person who identified himself as a manager. I don't understand why I am not getting called back. Or some action on my request to reactivate or port a number that I had with them, when I had service with them. It is quite frustrating. I would not recommend Nextiva on the basis of these very poor experiences.

Since we started using Nextiva, things have been so much easier and smoother with the phone service and the ease of being able to log into our fax portal from any of our locations.

I have dealt with many soft phones in the bast 10 years, this is the best friendly user I have ever dealt with.

We've used Nextiva to support our business communications across multiple locations. The setup process was straightforward, and the platform offers a wide range of features that help keep our team connected. Their customer support has been responsive when we've needed assistance, and we've appreciated having a centralized phone system for our growing organization. Thank you to the Nextiva team for your continued support.

The best VoIP service provider out there. We moved from a smaller service provider due to outages and call quality and we never have issues with Nextiva. Creating and maintaining call flows is simple and changing call routing on the fly is simple and painless. Highly recommended, A++++!

Good service, great clarity. We use Nextiva every day, it is reliable.

Great service and quick responses in your chat platform.

We love, Nextiva phone service. We used to have Comcast telephone. It’s a much better service. You wouldn’t be disappointed, and the cost is great!

Our agency subscribes to the phone service with Nextiva. We are happy with the performance overall, and appreciate the professionalism of their staff.

The very Worst of customer service.... Don't waste your time... They will answer phones if you want to sign up but the second you need customer service you are on your own. Go with a company that has customer service after the sale.... Stay away from Nextiva. My phones have been down for over 4 days and no one has returned my emails... And the only thing you get when you call is AI that will not forward the call to a real person.

Nextiva is a great service. It is affordable and has numerous functions. We have not had any issues with it in the 3 years we have used it.

Really good for calls, and messages when you don't have a national line available.

Nextiva was one of the worst customer service experiences I have ever had. Before signing up, on May 1, 2026, I asked the sales representative, Jack **, three times if the AI Receptionist service was month-to-month, and he clearly confirmed it was every time. When I discovered my phone provider was not compatible, I requested cancellation within the first month, on May 25, 2026. Getting support was nearly impossible. After multiple emails and delays, Nextiva suddenly claimed I had signed a one-year contract and demanded over $539.00 + tax to cancel. When I contacted the sales representative about the issue, he blocked my number instead of helping. The entire process felt misleading, unprofessional, and designed to make cancellation difficult. I would not recommend Nextiva based on my experience. STAY AWAY FROM NEXTIVA.

We recently switched our business over to Nextiva, and the experience has been outstanding from start to finish. The sales team was incredibly knowledgeable, responsive, and genuinely helpful throughout the process. At no point did I feel pressured into making a decision. They took the time to answer every question and made sure we were comfortable with the transition.

I’ve had a pretty good experience with Nextiva overall. The setup was easier than I expected, and the phone system has been reliable for day-to-day use. Call quality has been solid, and I like being able to use it across both desktop and mobile without a bunch of issues. One thing I really like is that the platform is fairly easy to navigate once you get used to it. It has a lot of features, but it doesn’t feel overly complicated. It’s been convenient having calls, messaging, and voicemail all in one place. I’ve had to reach out to customer support a couple of times, and while there were some wait times, the reps were helpful and got things resolved. No service is perfect, but overall I’ve been happy with it and would recommend it to businesses looking for a dependable communication system.

Been using them for many years. It's been pretty solid.

I have been using Nextiva calling services since 2024. Previously, I was using RingCentral, but I switched to Nextiva based on a friend’s recommendation — and it has been a great experience so far. The call quality is excellent, the platform is user-friendly, and the overall reliability has been impressive for our business communication needs. Their customer support is also responsive and helpful whenever needed. Glad I made the switch. Highly recommended for businesses looking for a professional VoIP calling solution.

These phones have a lot more features than our old system so it was a rocky start. However, their staff was amazing to work with and helped us navigate through the changes.

Nextiva has been a great source for communication inside and outside of the office. It works pretty smoothly to combine all telecommunication of your business and personal lines. The app acts as mobile office line so you'll never miss a call when you're gone. It also discourages having to give out your personal line or have a second phone. I like the feature of having voicemail transcriptions and listed recordings for quick, easy access. The settings make it pretty easy to control notifications and calls. Texting is also available as an add-on feature. Overall, this a convenient product for business in management, customer service, brokering, etc.

Nextiva has excellent customer service and a user-friendly phone app that makes business operations much easier. Instead of listening to voicemails and writing down numbers, the app provides readable voicemail transcripts, which saves a lot of time. I’ve been with them for 9 years and wouldn’t consider switching.

Phone service that feels fairly easy to use. Does what it's supposed to do. Technical support seems easy to work with and fairly quick to resolve issues. Downside is some features are not included in the standard subscription and are not clearly marked as not available. Example being visual call flows. It will allow you to create call flows, but gives a vague error message upon implementation that technical support noted as not having access to at our subscription level.

The app is great for business owners or employees who regularly communicate with clients but do not want to give out their personal number. It allows calls made from your personal phone to appear as though they are coming directly from the office line. Truly life changing for maintaining professionalism and privacy.

Nextiva has provided a great experience for our growing office. What started as about 12 employees has rocketed to 50 in the last year and Nextiva's VoIP solutions have been a great accommodation for all of our changes. The Administrator site is easy to use and make onboarding a new hire with phones, flawless. Also, the Nextiva App is a great solution for any employee that works from home. Definitely recommend!

We’ve been a trusted Nextiva partner for many years and have consistently had great experiences with their customer service and support.