Nextiva Reviews

Absolute trash!!!! Good luck porting out your number once they have it. You can't talk to anyone on the port team, and if you call for customer service, it's at least a 30 minute wait. The App is awful, buggy and can't always hang up and will run in the background. If you are an on the go type, stay away. Cannot talk with Bluetooth, glitchy, and all around a terrible company.

Absolutely terrible set up system. Sales clearly does not communicate with the rest of the team. They are not transparent on how long it takes to set up the phones - 2-4 weeks if you have to port a number. Absolute disaster. I would give 0 stars if I could.

I had an account for many years - they dragged their feet porting my numbers until the next invoice was paid - then said it was prepaid and offered no refund. Crappy company - beware, they are shady at best.

I owned a business for 5 1/2 years and Nextiva provided my phone service (good service). However, I sold my business on 12/31/2024 and had the service transferred over to the new owner. I received a bill for $195.11 and I assumed this was for January, but I wanted to be sure. I called the Customer Service number and talked about 15 minutes with a CSR. I explained the situation and told the CSR I was just needing to know if the bill was for December or January. He stated he couldn't provide any information on the account since it was transferred to the new owner. I stated that I owned the account for over 5 years and up to December 31, 2024. I own information related to when I owned the business (December bill).

I spoke with Nextiva because I was misled by the company. On their customer service page it says that I would be able to use SMS within 10-30 days. It has been almost 3 months. I called their Billing Department and asked for a credit. They told me they were unable to provide this. The person who called herself Effy R. said that she was able to make this decision and was not accountable to anyone else. I asked many times to speak with a supervisor and was denied. She kept reiterating that she alone could make all the billing decisions. When I continuously asked to speak to a manager I was denied. She kept saying that I needed to call back to possibly speak to a manager and would not provide the name of her manager. She did go to her team supposedly and said she was able to offer a 10 dollar credit.

DO NOT RECOMMEND. They do not communicate when your contract renews. If your connectivity is terrible like ours, your only option is to pay a full year's contract or continue having your calls drop out on clients or not being able to answer at all. You have a 30 day window to cancel. Be sure to mark your calendar. There is no management either, apparently, the reps just say they have the authority... No accountability for their product's faults and little concern that your business is being affected.

I have been a Nextiva customer for many years and the system does work as advertised most of the time. In my opinion, don't expect much in the way of technical support or customer service support if you have any problems and have to contact Nextiva. Most of the people that answer your call for technical support have a very limited command of the English language as it is spoken in the US. Hit customer support or technical support with a question that isn't on their check-off sheet, and you get silence and then get put on hold while the person tries to find an answer and too many times can't find an answer.

Had very high hopes when initiating service with Nextiva. The interface was spectacular and we were assured all of our needs would be met. First call was a nightmare and no one understood what we were looking for, despite the salesperson's complete understanding. Numerous calls later and 3 months after signing, conveniently when our "free" period was at an end, we still could not use their system. We decided to cancel on Aug 29 and have since still been charged and the gall of asking for us to pay half a year of service when the system did not function properly is completely unacceptable and really bad business. If you are looking for a call center for multiple businesses, this absolutely would not be recommended by me.

I wish I could give a 0! Service never worked since day one but sure enough I've been charged every month. The 2nd month the charge went up $10 because apparently there was a promotion on unlimited messages when as we speak the message option has not even been activated yet (it's been almost 2 months that I signed up btw). Technical support never follow up with you even though the issues are pending and when I call the only thing that they say is "we don't know when the next update is going to be". I asked how many updates they had over the last year and the lady, who refused to give me her name, said she can't give me an answer and she was going to hung up on me because it was a rude question. Also be prepared to be on hold for 20-30 minutes if you dare to call.

REF # **. Wonderful Customer service! Machelle ** is an asset to the company. Friendly and efficient! I have been with them since 2012. Highly recommend them if you need a great fax service. I have used for 1099 contract positions where faxing was an essential requirement for the job. Customer support is exceptional. Today and any other time I’ve called. 5 stars!