Nextiva Reviews

We recently switched our business over to Nextiva, and the experience has been outstanding from start to finish. The sales team was incredibly knowledgeable, responsive, and genuinely helpful throughout the process. At no point did I feel pressured into making a decision. They took the time to answer every question and made sure we were comfortable with the transition.

I’ve had a pretty good experience with Nextiva overall. The setup was easier than I expected, and the phone system has been reliable for day-to-day use. Call quality has been solid, and I like being able to use it across both desktop and mobile without a bunch of issues. One thing I really like is that the platform is fairly easy to navigate once you get used to it. It has a lot of features, but it doesn’t feel overly complicated. It’s been convenient having calls, messaging, and voicemail all in one place. I’ve had to reach out to customer support a couple of times, and while there were some wait times, the reps were helpful and got things resolved. No service is perfect, but overall I’ve been happy with it and would recommend it to businesses looking for a dependable communication system.

I can’t say enough great things about Nextiva’s phone service! From day one, the setup process was smooth and straightforward, and their customer support team went above and beyond to make sure everything was working perfectly for my needs. The call quality is crystal clear, and I’ve experienced virtually no downtime—something that’s incredibly important for running our daily operations efficiently. The features they offer are powerful yet easy to use. What really stands out is their reliability and professionalism. Anytime I’ve had a question, their support team has been friendly, knowledgeable, and quick to respond. It truly feels like they value their customers. If you’re looking for a dependable, feature-rich phone service that delivers both performance and peace of mind, I highly recommend Nextiva. It’s been a game-changer for me!

We’ve had a very positive experience using Nextiva for our business phone service. The installation and setup process was smooth from start to finish, and any questions we had along the way were answered clearly and promptly. One of the biggest strengths has been their customer service. The support team has consistently been professional, responsive, and easy to work with. Their technical support staff is especially helpful with any issues and are handled efficiently and resolved in a timely manner, which is extremely important in a business setting. Overall, Nextiva has been reliable, user-friendly, and backed by a strong support team. I would absolutely recommend them to businesses looking to switch phone providers and wanting a company that offers both dependable service and excellent customer support.

We’ve been using Nextiva at our insurance agency for a little over a year, and the experience has been excellent. We currently have 4 users, 5 desk phones, and mobile softphone access for staying connected on the go. One of the biggest advantages is how easy the system is to customize. I can quickly create and update our business call flows without needing outside support. The platform is very user-friendly, making it simple to adjust call routing as our business needs evolve. Features like call forwarding to specific users or numbers, custom greetings, and personalized voicemail recordings are all easy to manage.

We have been very satisfied with Nextiva. The customer service is top of the line and out of 2 years of service we have had only 2 issues and within 30 minutes they were found and fixed.

I have been trying to contact and reactivate my Nextiva account for roughly 10 days. I've had nothing but poor experiences despite the many positive reviews on their websites. I've been passed around from person to person. Hung up on and transferred to dead air by one person who identified himself as a manager. I don't understand why I am not getting called back. Or some action on my request to reactivate or port a number that I had with them, when I had service with them. It is quite frustrating. I would not recommend Nextiva on the basis of these very poor experiences.

Since we started using Nextiva, things have been so much easier and smoother with the phone service and the ease of being able to log into our fax portal from any of our locations.

I have dealt with many soft phones in the bast 10 years, this is the best friendly user I have ever dealt with.

We've used Nextiva to support our business communications across multiple locations. The setup process was straightforward, and the platform offers a wide range of features that help keep our team connected. Their customer support has been responsive when we've needed assistance, and we've appreciated having a centralized phone system for our growing organization. Thank you to the Nextiva team for your continued support.