Nextiva Reviews

I worked with Nextiva as an office manager, and overall, our experience was positive. The platform is user-friendly and easy to navigate, which made daily operations more efficient. However, there were a couple of areas that could use improvement. The app would occasionally glitch and ring unexpectedly, which could be disruptive. Additionally, voicemail-to-email notifications were somewhat inconsistent, especially when I was out of the office. Despite these minor issues, the system performed well overall, and I would definitely recommend it to others.

Nextiva is a great service. It is affordable and has numerous functions. We have not had any issues with it in the 3 years we have used it.

Really good for calls, and messages when you don't have a national line available.

Nextiva was one of the worst customer service experiences I have ever had. Before signing up, on May 1, 2026, I asked the sales representative, Jack **, three times if the AI Receptionist service was month-to-month, and he clearly confirmed it was every time. When I discovered my phone provider was not compatible, I requested cancellation within the first month, on May 25, 2026. Getting support was nearly impossible. After multiple emails and delays, Nextiva suddenly claimed I had signed a one-year contract and demanded over $539.00 + tax to cancel. When I contacted the sales representative about the issue, he blocked my number instead of helping. The entire process felt misleading, unprofessional, and designed to make cancellation difficult. I would not recommend Nextiva based on my experience. STAY AWAY FROM NEXTIVA.

We recently switched our business over to Nextiva, and the experience has been outstanding from start to finish. The sales team was incredibly knowledgeable, responsive, and genuinely helpful throughout the process. At no point did I feel pressured into making a decision. They took the time to answer every question and made sure we were comfortable with the transition.

I’ve had a pretty good experience with Nextiva overall. The setup was easier than I expected, and the phone system has been reliable for day-to-day use. Call quality has been solid, and I like being able to use it across both desktop and mobile without a bunch of issues. One thing I really like is that the platform is fairly easy to navigate once you get used to it. It has a lot of features, but it doesn’t feel overly complicated. It’s been convenient having calls, messaging, and voicemail all in one place. I’ve had to reach out to customer support a couple of times, and while there were some wait times, the reps were helpful and got things resolved. No service is perfect, but overall I’ve been happy with it and would recommend it to businesses looking for a dependable communication system.

Been using them for many years. It's been pretty solid.

I have been using Nextiva calling services since 2024. Previously, I was using RingCentral, but I switched to Nextiva based on a friend’s recommendation — and it has been a great experience so far. The call quality is excellent, the platform is user-friendly, and the overall reliability has been impressive for our business communication needs. Their customer support is also responsive and helpful whenever needed. Glad I made the switch. Highly recommended for businesses looking for a professional VoIP calling solution.

These phones have a lot more features than our old system so it was a rocky start. However, their staff was amazing to work with and helped us navigate through the changes.

Nextiva has been a great source for communication inside and outside of the office. It works pretty smoothly to combine all telecommunication of your business and personal lines. The app acts as mobile office line so you'll never miss a call when you're gone. It also discourages having to give out your personal line or have a second phone. I like the feature of having voicemail transcriptions and listed recordings for quick, easy access. The settings make it pretty easy to control notifications and calls. Texting is also available as an add-on feature. Overall, this a convenient product for business in management, customer service, brokering, etc.

Nextiva has excellent customer service and a user-friendly phone app that makes business operations much easier. Instead of listening to voicemails and writing down numbers, the app provides readable voicemail transcripts, which saves a lot of time. I’ve been with them for 9 years and wouldn’t consider switching.

Phone service that feels fairly easy to use. Does what it's supposed to do. Technical support seems easy to work with and fairly quick to resolve issues. Downside is some features are not included in the standard subscription and are not clearly marked as not available. Example being visual call flows. It will allow you to create call flows, but gives a vague error message upon implementation that technical support noted as not having access to at our subscription level.

The app is great for business owners or employees who regularly communicate with clients but do not want to give out their personal number. It allows calls made from your personal phone to appear as though they are coming directly from the office line. Truly life changing for maintaining professionalism and privacy.

Nextiva has provided a great experience for our growing office. What started as about 12 employees has rocketed to 50 in the last year and Nextiva's VoIP solutions have been a great accommodation for all of our changes. The Administrator site is easy to use and make onboarding a new hire with phones, flawless. Also, the Nextiva App is a great solution for any employee that works from home. Definitely recommend!

We’ve been a trusted Nextiva partner for many years and have consistently had great experiences with their customer service and support.

I can’t say enough great things about Nextiva’s phone service! From day one, the setup process was smooth and straightforward, and their customer support team went above and beyond to make sure everything was working perfectly for my needs. The call quality is crystal clear, and I’ve experienced virtually no downtime—something that’s incredibly important for running our daily operations efficiently. The features they offer are powerful yet easy to use. What really stands out is their reliability and professionalism. Anytime I’ve had a question, their support team has been friendly, knowledgeable, and quick to respond. It truly feels like they value their customers. If you’re looking for a dependable, feature-rich phone service that delivers both performance and peace of mind, I highly recommend Nextiva. It’s been a game-changer for me!

Absolutely AWFUL company. Calls drop constantly, they charge us $500 more per month than they told us (I have proof of conversations), and they are impossible to get along with. All of the 5 Star reviews on here are because their rep Mackenzie ** sent an email to admin users offering a $30 gift card to write a good review. STAY AWAY!

If you’re looking for a reliable, all-in-one communication hub, Nextiva is a fantastic choice. It seamlessly blends VoIP, video conferencing, and customer management into one intuitive platform, making it incredibly easy to keep the team connected—whether they’re in the office or remote.

Great service and very easy to use. The call quality is excellent, and customer support has been very helpful. Would definitely recommend Nextiva.

I love this phone service! It is great and reliable! I love that I can call and text people because not everyone has time to talk on the phone, but can sometimes text easier.

CSR was very helpful in getting me set up. Up and running within an hour. If you are buying a phone buy from them. Comes preset. Plug and play.

We found Nextiva when we decided we needed to upgrade our small business phones which meant switching to VOIP and adding additional extensions. The sales rep for Nextiva was extremely helpful and patient in explaining our options and their pricing was competitive. Setup was a breeze and their tech people slowly walked us through each step. The only issue we had was with our billing having taxes added, as we are a non-profit, but it was corrected and we were credited.

We’ve had a very positive experience using Nextiva for our business phone service. The installation and setup process was smooth from start to finish, and any questions we had along the way were answered clearly and promptly. One of the biggest strengths has been their customer service. The support team has consistently been professional, responsive, and easy to work with. Their technical support staff is especially helpful with any issues and are handled efficiently and resolved in a timely manner, which is extremely important in a business setting. Overall, Nextiva has been reliable, user-friendly, and backed by a strong support team. I would absolutely recommend them to businesses looking to switch phone providers and wanting a company that offers both dependable service and excellent customer support.

Nextiva has been nothing but great! The portal is very user friendly and easy to use.

Nextiva is generally easy to use, offers strong call quality, and provides 24/7 customer support that is widely regarded as responsive and helpful. Overall, Nextiva is a strong choice for small to mid-sized businesses looking for a scalable, all-in-one communication system. Its reliability, feature set, and customer support make it a dependable long-term solution.

Nextiva has been a great phone provider for us. Highly recommend!

We partnered with Nextiva to completely revamp our phone system after years of ongoing challenges, and the experience has been exceptional. Having been with our company for nearly six years, I’ve seen firsthand how much of an impact an inefficient phone system can have. Nextiva delivered a thoughtful, modern solution that incorporates AI to help inform and accurately route callers, dramatically improving the caller experience and internal efficiency. What truly set them apart, though, was their follow‑through. Their team listened, stayed engaged, and supported us every step of the way. It genuinely felt like a partnership, not just an implementation.

I wasn't aware of this company, but it was recommended when I needed a new telephone provider for our business. SO glad I checked them out! Their plans are not "cookie cutter" style which is just a bundle of services, i.e. one size to fit all. Nextiva had a dedicated team member call and set up all of our preferences so that our service is tailor made for our needs! They responded to our questions and resolved matters quickly. Very satisfied!

I have had a great experience with Nextiva. Their onboarding process is thorough, and once there service is up and running it works flawlessly. The phone options are plentiful, and we have had a good experience with their post sales support.

Nextiva has been a reliable and effective solution for managing our business communication. The call quality is consistently clear, and features like call routing and extensions make it easy to stay organized and responsive!