Jitterbug Flip Reviews

I'm not a real person that use a cell phone very often. I use it for 2 or 3 days at a time, I make 2 or 3 calls on it, but I needed one. I've had several other ones which I was never satisfied with, and found that Jitterbug is more of my liking. I don't think the other ones were nearly as compatible or handy to use as Jitterbug, which was much simpler for me.

My dad was a Jitterbug user, and the team's been fine, but he doesn't really use his phone anymore. He has dementia and Parkinson's, and can't figure it out anymore.

I have used Jitterbug a few times and this is the only cell phone I ever had. My sister's got one too and that's why I got one. I have to go to the doctor a lot and I thought it'd be nice if I had one to call back and check on my husband or if I break down, that I can use to call and get help. But I'm still getting familiar with it and it's been a hard time learning how to use it.

Jitterbug is geared towards seniors so when I needed something very simple, I chose them. I don’t text or do any of those things and Jitterbug makes it a lot easier for me when I need to use it. When I call them, they make it so easy and simple, and take care of everything that I needed done. It costs me over $20 a month for very simple use, so the one thing I would appreciate if it was just slightly cheaper. Outside of that, it’s a very good product and I’m very happy with it.

Jitterbug is a simple telephone to use. The people are nice and it's been a pleasant experience.

Jitterbug is not easy to use. I've spend most of the time on customer service. I am starting to think a regular cell phone would work far better.

My daughter thought that we should try to use a cell phone so she recommended that we start using Jitterbug, which I had one before. Having it has given us security. My husband and I are really old, and so he can use it a little bit. He's really hard of hearing, but he can take it and he's able to call me if he needs help.

The only complaint I have with Jitterbug is that the battery only lasts for two days. Other than that, it's good.

I like Jitterbug a lot. I've had a lot of cell phones and with a lot of them, you can hardly see the numbers. Also with Jitterbug, if I miss a call, the light comes on at the top and lets me know that I've gotten a call, instead of it going to call waiting.

I had Consumer but didn't use it that much. It didn't have a cover and had plenty of other stuff that I didn't want. I just wanted to make phone calls and decided to get a Jitterbug because I've been wanting one for ages. I really like it. The people at Jitterbug were very helpful, informative and thorough in telling me different things about the phone which I really appreciated. I decided later on to sign up for the 5 Star.

Jitterbug's numbers are a lot bigger than they are on other cell phones that's why I got it. I'm satisfied but I have a problem with the price. I don't use that many minutes so I don't like having to pay for 200 while using only 67 or 79.

I've switched from using an iPhone to a Jitterbug because of its medical alert button. People from the company where I got the phone and the customer service were all very helpful and nice. I've had nothing but positive experiences with them. In fact, I'm trying to talk my mother into getting one.

I barely use my Jitterbug but I wanted a cheaper phone and Jitterbug is much cheaper than other phones.

We're very happy with the Jitterbug. My husband carries it around and I don't use it that much. I like it.

The phone is a little more difficult to use than the old AT&T phone I had. And it has too many buttons to push before anything happens and that bothers me. One of the things that’s on there that was automatically is the automatic call if there was a problem. But that’s already on the red button, I don’t need it on the cell phone also when it’s there and sometimes I slip by it and click it by mistake.

I'm not a very big cell phone user so I mainly carry my Jitterbug for emergencies. But my experience with Jitterbug has been excellent, the service and their customer service department is excellent.

GreatCall charges you for the first month previous to having service with. I started service on 1/26/15. I had my first bill reflect a charge of 12/27/14 - 1/27/15. The agent at GreatCall informed me this is standard procedure. However the minutes were credited to my account to the next month. That is nice however I had also had Voice Mail and Handset Replacement which is an additional $7. I had to fight my way with a supervisor to get my charges undone. I wonder how many old people GreatCall has ripped people off for their money this way? Most good business practice prorate you services.

I'm happy with my Jitterbug although sometimes it’s harder for me to hear people on it.

I was having trouble with this cell phone that I had earlier - it was costing me a lot more than what Jitterbug would and so that's why I got Jitterbug. Besides we're retired and the 5-star alert thing that they've got I thought would be a big help for us. They have very pleasant people and I'm glad I got it.

I was tired of the cellphone I had before which was complicated while Jitterbug isn't. I now feel more confident using my Jitterbug cellphone and I feel safe when I go for a walk. Their customer service is just excellent and I think this phone is really user-friendly.

I was paying AT&T $57 for 200 minutes a month and that's all I wanted, but for the same minutes, I'm paying Jitterbug $19.99, with tax $21. I found it's easier to use and handier. If I need to call 911 I can simply press a button and so I'm happy with that. I made a mistake a couple of times pressing it playing games but the people at Jitterbug have all been fine. I've got my 200 minutes and that's all I use it for. I've recommended it to a few people and all I can say is it's great.

I haven't had Jitterbug that long but I have no complaints about it. It's very good and very simple to use.

My Jitterbug's a little cheaper than a phone from another communication service provider. But since I got it, I only use it for emergencies.

I liked their price. It's a lot cheaper than the one I had. Once I finally made up my mind and called them, I was impressed with what the gal told me on the phone and she was very nice and courteous. So I took it. I don't use it much but I like the 5 star stuff on it. We live out in the middle of the boonies so it really doesn't work for me at home but I use it when we travel. It works. The plan works and everybody's been nice.

The magazine had Jitterbug pictures, letters, and numbers that I liked. I cannot see too well and that's what attracted me to buying it. I called and talked to their people who were all very helpful when they explained things to me. I knew then it's something that I would like to have.

I don't use a cellphone that much but so far I love my Jitterbug. I like the ease of having it, it’s easy to carry, and it’s there for me when I need it. Also, the people were very good.

I like my Jitterbug because it's easy to use.

I got Jitterbug for security but I'm about ready to let it go because I can't handle it. It's the worst. I was going to need a Jitterbug by the VA to have the 5 star security because I am blind and I have to walk on streets. Because I'm visually impaired, I can't use the buttons. They're too small for me to see. I also can't see the directions. There's a little window and I have it programmed but the operator is not very clear with me. The problem is it's not for the handicapped.

Everything's been pretty good with our Jitterbug. The volumes better. I'm beginning to understand the phone now and to get the voice mail thing. And I like the little red button for emergency; that's the best feature of it. I'd absolutely recommend it to a friend.

Since I wanted a phone for when I’m out and on the road needing help, I got myself Jitterbug. The customer service people helped me with whatever I asked them and even though I haven't had much experience with Jitterbug, I haven’t had any problems.

I have trouble seeing numbers and thought the numbers in Jitterbug are big enough that I could see them. It's very good all throughout: good reception and everything.

The phone is fine and good because it rings loud. My eyesight ain't that good -- I can see but the world is blurry. Jitterbug has big letters so I can see how to dial it.

I thought Jitterbug might be a pretty good phone because every place I called said they were out of them. I had a cellphone that wasn't working anymore and I had bought another one I didn't like at all. So I thought I'm going to try Jitterbug and I'm happy with it now that I know how to use it. Their customer service people were very friendly and courteous and give you good information when you ask how to do something.

Their customer service was good and I'm satisfied with Jitterbug.

I will recommend Jitterbug to anybody that needs a cellphone and that is not that expensive. One thing that I found out about it is when one day I accidentally hit the emergency button by mistake and they were right on it -- they called me right away to see if I needed help, if I was okay. I like that. I'm a diabetic and I've been set up to be on dialysis and I've had surgery on my eyes and I'm here by myself. I need it where I can push for emergency if I get sick or something. They don't take forever to do that. They have been very helpful. But sometimes I have problems hearing on it. It would go out on me. I don't know if it's the area I'm in but other than that, Jitterbug is a very good phone. My life had been better because I can hear on it and the letters and numbers are bigger. I can see it better. It's excellent to have.

I'm very satisfied with Jitterbug. When I call them, I don't have to be on hold but they'd get a person through to me immediately and they usually take a couple of minutes. I got the basic plan and last month I used 39 minutes because I don't talk on the phone all the time. I only wish there's more options and not just 50 minutes and 200 minutes a month. If only you could skip 50 to maybe 75 or 100 minutes instead of 200. Last month I used 39 minutes because I don't talk on the phone all the time but I probably would talk a little more if I had a few more minutes. But that's my only complaint.

I thought I might like some of the features it had but I was with another network and I never had a problem with reception. But with Jitterbug, I never get anything better than a poor signal. I'm not really happy with it. The customer service people have been pretty nice though. But I'm thinking about going back to my old phone.

Jitterbug is alright for me but I don't want to depend on my cell phone like I see my grandchildren and children do. If I go somewhere else, I wear it in my pocket or in the car. I don't have no complaints.

Other than you have to know how to dial the whole numbers together with the local numbers so you don't hit the alarm one, I like it. It's fun and useful. It's good for long distance which people say it wouldn't.

Jitterbug is good. I like the service that I have. It's what I need, but I don't use it a ton. I only need it when I'm outside and need to call my children.

I have some numbers in my Jitterbug and I carry it with me in case I need it. My friends say I should be using it because we have some free minutes on it. So next time I call one of my kids -- they all live out of state -- I'll use the Jitterbug.

Jitterbug sounded alright so I contacted them. Service is okay -- no problems with them.

I've been on my son's phone with another company for quite some time, and I wanted to get my own so I just called Jitterbug. I haven't had it that long but I would still recommend it. Everyone I've talked with have been very nice.

My kids talked me into getting a phone. I didn't have any phone before that and now I have Jitterbug and I like it. It's doing a good job for me. I always try to keep it with me all the time.

I have no complaints about Jitterbug. I tried it because I didn't want a big, fancy, and expensive phone. I'm sure it's at least equal in many ways and less expensive than my previous phone.

We got Jitterbug because it had an emergency contact, for emergencies. It’s better than my other phone because I can get a signal. I couldn’t get a signal at home with the other one. I couldn't get a signal at home. Now I can make a call from my house with the Jitterbug phone. I haven't had any trouble with their customer service people. They're very good. I'm enjoying the service the way I use it. I don't use it that much but it's good to have, to know that it's there.

I like Jitterbug, it’s come in very handy in many instances but I don’t use it that much. I keep it with me all the time and make sure it’s charged. It’s big enough that I can see the numbers without glasses. I only have a few names on it because that’s my immediate family. I’m an elderly person and my family’s not too close. We don’t travel far when driving, but when we do, we’re still with family, so I do not use the long distance that much. It’s easy to handle.

I needed some phone for emergency in a car, for instance, if I got stuck in the snow. I had a different cellphone provider before Jitterbug but I like it better. The phone is easier to operate, more compact, and my contract is cheaper too. I’m perfectly happy with the fees that were involved. It’s been a very good experience and I am confident that it would be there when I really needed it.

I'm happy with Jitterbug. The sound is good as well as the simplicity. Everything about it fulfilled what I needed.

I really like Jitterbug, but I don't use it a whole lot. I just need it for emergencies. I'm still not used to using it so I use the old phone for making phone calls. My husband and I are both 81 years old and I have cancer now, and I just thought I might need an emergency phone. The first one we ordered came to the wrong address and the people didn't turn it in right away. It was actually at the complex next to us, sitting in their office for ten days. We had called and the customer service representative said that they would put a tracker on it and they would mail us a new one. I decided I was going to walk down there and find out if it was there, because our mail here is kind of iffy. And sure enough it had been sitting down there for about ten days. So we got our new one and the other one we sent back.

We have friends who had Jitterbug. We did not have a cellphone at the time and decided to try that one. It's great that we replaced the phone we bought from Wal-Mart. We're just very happy with Jitterbug and would recommend it.

I like that Jitterbug is easy to use. My wife bought it for me and I feel better about having one.

I absolutely love Jitterbug. It's simple to use, the buttons are nice and big, and the numbers come up big. I'm used to tiny little button and you can hardly see the numbers on the screen. So this is great. I've never had a problem with calling or hearing my connection. It's a pleasure to use that.

I'm a little unhappy with this phone. For one, the ringer isn't loud enough. Like if I'm listening, or sometimes I'm in another room, sometimes I'm driving my car and I own a cemetery and sometimes I'm out there and it’s just not really loud enough. It’s also awkward to get used to.

I like the way Jitterbug works, but I haven't had an experience of using it in emergency. My phone was old and didn't have the features, so a lady friend who sold me this phone thought it would be good - if I fell down, I'll just push the red button. I would recommend it to anybody.

My husband has several medical problems and the service that we had was another company for a phone that wasn't reliable. When people try to call us through our other phone, they keep saying they're pitch full and it's not even full. There are no calls holding on it. It seems like twice a month since we had it, we've complained about it, and they haven't been able to get it done. We're happy with Jitterbug. It has been dependable each time I had to use it. That's what I needed, something I could count on when I needed to call about my husband’s medical problems.

I was looking for something with enlarged lettering on it and a good ring tone because I can't hear good, and I don't see good either. And Jitterbug seemed to fit what I've been looking for. I don't use it much, but just to keep in contact with my daughter. I'm confined to the house and had an operation and I need it for an emergency call, in case I need it.

My neighbor told me about Jitterbug as they seem to think that it's a good phone. All I want was a phone and some of these cellphones have so much junk in them, and I didn't want that. I just wanted to be able to use the phone as a phone wherever I was. Jitterbug is handy to carry around. I find it pleasing that if I go someplace out of town, I know I can punch my 5* and get somebody any place. I'm happy with Jitterbug and I feel I can trust it.T

I saw an advertisement of Jitterbug in the Sunday paper. At that particular time, I had ruined my phone with the company that I had it with and had to buy a new phone. Their minimum program was 500 minutes a month and that was more minutes than I needed, and was paying for minutes that I wasn't using. So I liked this 200 minutes that the Jitterbug program has. I changed and bought a Jitterbug. I like it as well as the technology behind it. I check with their customer service representatives every now and then to see how many minutes I got. I'm completely satisfied.

I first heard about Jitterbug from the AARP magazine that we get. My husband needed some measure of security when he's home alone and that one feature in Jitterbug caught my attention. Plus, we were looking for a cell phone that he could use and operate himself. Before using Jitterbug, we had T-Mobile. But it was hard for him to use those small keys. The customer service team at Jitterbug were very helpful on the three occasions I called them.

I was looking for a phone that is more affordable so I went with Jitterbug. It's not as good as the iPhone I had before, so it's an adjustment, but it's working fine for what I'm using it for. One drawback is that I have had some problems with the phone service, so I have had to reboot it to get messages. Other than that, their customer service has been very good. I haven't really had any long wait times except for yesterday. I wasn't getting text messages from friends and they werent receiving my text messages, so I called and spoke with a nice lady in customer service and she changed my plan to a cheaper plan.

So far, my experience with Jitterbug has been favorable. I should qualify by saying I don't use my phone much at all. I'm a senior citizen. I'm using it for emergency only. I don't give it out, talk to people, use the menu. I don't even know which options are available on it. But what I'm relying on almost exclusively is on my Jitterbug, there's a five star up on the left-hand corner. And if something should happen where I'm stranded or whatever, I'm relying on that to get in touch with somebody on the outside.

OK, after receiving the Touch 3 phone from Greatcall, the issue with being charged for a photo when I received a text as part of a "Group Text" has disappeared. Greatcall Customer Service responded to me almost immediately and were very forthcoming with an explanation. They also gave me a credit for the charges for "photos" when I had not received 'photos', and they gave me a very nice discount to purchase the Touch 3 Smartphone.

My relative got me this, and pays for it out of a trust fund. I have had this for over a year, although I hate it. She insisted on it for me as my sight is starting to dim. Hearing is, too, but not that much! Can't hear the darned ringer until someone hangs up! Even my wife can't hear it ring. She bought me a new one that seems better, somewhat, it was not the sale price, as I am already a customer! I hope that the bluetooth headset will help, also. I am stuck and hate it! I needed "notepad," so I have to carry a second phone from elsewhere, anyway! Aargh!

My 84 year old mother ordered a JitterBug phone about the middle of November 2014, for emergency use when away from the house. She was assured by JitterBug representatives that she would have service in her home, because the JitterBug service map showed "good" service in her area. She told them no one in the neighborhood has cell service, but the people at JitterBug insisted otherwise because of their map. The phone showed up with a sticker on the front of the phone that said "Activated May 26", which was curious. There was no service in the area and it would not download its programming. I took the phone into the city where there would be cell service and it would only download 11% of the first download; for more than 2 hours that is all it would do. Called JitterBug and was informed it takes 4 hours to download its programming and because their map says "good" service.

About a year after signing on to Great Call the exterior light on my snazzy red Jitterbug phone suddenly stopped working for no apparent reason. (It is now a very dim purple light.) I didn't opt for the $4/mo insurance, but I called them to find out if it could be fixed or a part replaced. Nope. So I've been living without the ability to see the incoming number or check the time & date.

Have a phone thru them for my 86 yr. old mother for over 10 yrs. I got her a new phone and web offered a triple accessories. Numerous calls told arrive 4 weeks. Now told only for new customers. Complained, got a call back with different offer. No!

I do not recommend the Jitterbug service. I have basic service plus text. On too many occasions I have not received important text messages that would effect decisions to be made. This morning I got 2 messages that I have a Photo. Upon opening it, there was my last Photo taken. After the second Photo message I called the person and she said she had texted me but no Photo. This is very poor service or lack of service.

My sister lives virtually 24/7 in a bed in a nursing home. She had an accident with her Jitterbug phone. She got a replacement for about $25 because she'd paid $4/month for insurance for probably ten years. (Do the math: That's about $500, and she'd never used the insurance feature before.) About six months later she had a similar accident. The company refused the insurance because it was "too soon" and wanted about $100 to replace a crappy flip phone. We decided to switch companies, and the timing was such that the transfer couldn't be made until one day into the new billing period. Guess what? Jitterbug wanted a full month's payment, even though the phone hadn't been used for about two weeks already. This is a company that brags that it serves those--the elderly and the ill--who need simple, cheap, friendly service? Not in my experience!

I discontinued service in June 2014 and they continued to "on their own provided continuing monitoring" even after they knew it was discontinued. They call me because my credit card had expired and they could not continue to bill me. I have been harassed with continuing phone calls as well as the person who has the device who has mental issues and is also not responsible for payment. I have blocked great call's number!

I have owned the little original Jitterbug and the separate 5Star and thought they were great. I only used the smallest minutes on the phone to just keep in my car in case, and the 5Star was used a few times much to my satisfaction. I am not naive or easily fooled, so I thought I made a very informed purchase when I bought the Jitterbug Touch 2. Well, talk about feeling like an idiot. I figured the GoPlan39 was fine for me, providing 200 talk minutes and 700 texts and 100 KB of data. My plan was to only use the phone for my medical needs.... the medication management calls daily (I'd need 4), the Check In calls (just a.m. and p.m.), of course 5Star and if necessary, the nurse and doctor through urgent care....and then the map app provided by Greatcall would be something I might use a couple times a month.

Great Call does not live up to its advertisements or or sales pitches. I signed up to save money, but then found out everything is ALA-carte, phone messages, all minutes are charged, (no mobile to mobile, week end and evenings free, etc.). The 2 phones I received only had room for 50 numbers in the phone book. I called right away to stop service, and explained why. I was told a new phone came out just after I received mine, and it would take up to 200 numbers. If I would ship mine back they'd send me two of the new phones. I opted to pay for them and ship mine back when I received those. Which I did, and it took a long time to receive credit for only one phone.

I was contacted by customer service and the phone was re-evaluated with a refund issued.

First, the Jitterbug phone phone is not intuitive. The reception in our area is awful, one has to call a contact to access the phone number, quickly write down the phone number and hopefully hang up before anyone answers, all because one needs to give a contact phone number to another party. Second, contrary to the sales pitch, it is not easy and simple to return your phone as I am simply not happy with it. I had to listen to repeated and additional obnoxious and unwanted sales pitches against my stated objections. Third, to really piss me off, I now also being forced to pay for the entire billing cycle, when I am only three days into that cycle.

My grandson purchased a Jitterbug cell phone for me. My first month's bill was $179.00+. They pushed "services" that were overpriced and just plain bad. I was supposed to get a medication reminder each day and evening. The automated robotic voice was impossible to understand and Jitterbug did not get the names of my medication right. I'm still looking for a good, easy to use, inexpensive cell phone and plan.

Called because I could not retrieve, delete or end call for voice mail. Tech support did not have my phone to check but declared he had fixed the problem. Temporarily it worked but now I am back to not being able to receive, delete or end voice mail. Just have to wait while the recording goes over and over the options it won't accept until finally they hang up. During that time I have no options nor can I use the phone. Call to tech support resulted in another run around with long holds. I can't believe that a service designed for seniors could be so bad. I sure would not want to have alert services. I'd probably die before I got help. As it is I am an on-call social worker for Hospice. Thank goodness I have a landline.

I purchased a Jitterbug for my 88 year old mother who is currently in a rehab facility. After inputting phone numbers online, they never came up on her phone and her caller ID to my father's home came up another person's name. After calling Greatcalls to take care of these problems, I was told they would not talk to me since I wasn't the user or the person paying the bill. Nowhere on their website do they have a place for a relative to input a name for this express purpose. After a lengthy argument, I was finally granted a "one time only" permission to speak to someone to address these issues. Had I known that this company expected seniors to do this on their own, I would never have purchased this phone.

My experience in trying to get Jitterbug to accept an apartment number change from one apartment to a smaller one, after my wife went into an Alzheimer's residence, convinced me that Jitterbug has no understanding of senior citizens. (Or perhaps they know exactly what they're doing.) When they found an impediment to redirecting my mail, I said after a considerable go around, that I would just phone the bank and cancel the account. Henry, my customer service rep was ready for me. He said you can't do it. He said my wife who has Alzheimer's and can't remember her password for Jitterbug was the person to do it. He then said "We'll keep charging you anyway." In other words, he was telling me that this Senior-Citizen friendly phone company would destroy my credit if I didn't behave myself.

This company has the worst customer service personnel I've ever encountered. If I were the supervisor for this team of customer service reps, I'd clean house. Why? They are rude to their customer base, have little to no knowledge of the product line and services, unfamiliar with their own website and tools and generally don't possess quality business skills. This team would make me outsource their jobs to India. I wanted to conjoin my wife's new phone on my account so I only had a single bill to pay. They didn't do it correctly. They canceled my account and put me on my wife's account and I was not getting the Ebill. When I called them they corrected it by canceling her account and putting her on my account back in Feb 2014.

The Samsung phone Great Call sells is inferior and overpriced and their customer "service" is a joke. However, my main complaint is how they handled my request to discontinue service. In February 2014, I sent Great Call an email telling them to discontinue service and transfer my number to a new carrier. Since this is a no-contract phone company, I thought there would be no problem. Wrong! They balked at transferring my number despite several calls to customer service and emails. It was finally transferred, but only after multiple requests. I did not receive any bill for 1 month. Even though the number was probably still active since they had not honored my transfer request yet I did not make any Great Call phone calls. Then I started receiving bills.

We got a defective phone from day one. It would ring sometimes and sometimes it wouldn't. So we got sick and tired of lost calls so we called GreatCall and they said to send it back and they would send us a phone at no charge. We sent it back and they charged us telling us it had water damage. I argued with them telling them we didn't have it near water and if that was true it came in contact with moisture en route to us from the very beginning. They refused to credit us for the $110. DO NOT DO BUSINESS WITH THESE PEOPLE, THEY ARE CROOKS! THEY WILL TELL YOU ANYTHING TO DEFRAUD YOU!

Customer Service tries to be "sugary sweet" (which is annoying as HELL!) ALWAYS a problem with their website, LONG hold times. Often, they can't fix the issue the same day. If your account goes 1 hour overdue... Or if like all the other articles note you go over your minutes, they call to DEMAND you pay the overage immediately or they will disconnect you. You WILL go over on minutes with their deceptive practices. Use a different company!

I ordered a Jitterbug, because they are one of the few cell phones that work where I live. The sales person talked me into getting their new smartphone. Because of all the applications on it, it will not function where I live. So, I returned it to them, cancelled my calling plan, which they did not refund even though the phone doesn't work, and I am still waiting for a refund on the returned phone. All in all, I am one ticked off senior citizen!

I had overage charges and tried to cancel my service. They told me they would give me a $50 credit if I did not cancel. The next month I kept monitoring my usage by looking at my minutes on the phone. I was under the allotted minutes but they charged me for extra minutes again. I called and tried to cancel. But they offered me a $50 credit if I would not cancel. I asked for an email confirming the deal but they would not send one. They said if I paid $61 my bill would now be $0 so I sent $61.

I was pushed, ignored, unheard and turned away. I worked days nights 4am sometimes. Told then that we hire people to exploit you guys on every level no matter how it affects you. That was my review after 5 years working there. I told Stephanie I need help, I'm overwhelmed doing three people's jobs. Her response: I'm here to exploit you, just do it. I left, was always told how great I was but too slow, to hurry up and get it done no matter what. We don't care you're a failure. I tried to kill myself. I'm on disability because of them, will be suing soon. Stay away from them. They are going to hear from my lawyer, sexual harassment and more.

At about 4:45 on a Friday I get a call from Greatcall customer service. Heather informs me that a phone my brother Mark for my elderly father is overdue and that they spoke with my brother and he said I would pay the bill. I helped my father pay the bill once many months back as he was confused about the status of the account and had difficulty hearing the customer service rep, but in general we rely on my brother to help my dad stay on top of his bills. It seemed very odd that my brother would do this and not give me a heads up, so I ask Heather to confirm that Greatcall spoke with my brother and they said he said I would pay. I asked again and Heather started to get short and requesting I just settle this now. I declined her offer and texted my brother. He confirmed he was in touch with Greatcall the day before but never gave them my information nor that I would pay. In fact he said that he informed them he would contact our father and get it paid.

We found a magazine ad for Jitterbug (Greatcall). We have been interested in finding a cell phone company that was less expensive than Verizon. We're retired and are always looking to save money. We just want a good, simple, no-frills cell phone with good service. We responded to the Jitterbug ad. The customer service rep we talked to seemed to be very knowledgeable about Jitterbug and said he had also worked for other name brand cell phone companies. He was courteous, patient and helpful. Based on the information he provided to us, we decided to switch from Verizon to Greatcall (Jitterbug). Since that time, we have received our two phones and have activated them and our phone number was ported from Verizon.

Thank you Consumer Affairs in assisting my questions. I just despise incomplete documentation on purchased consumer goods. I have since followed all instructions through this medium of communication. I am pleased and gratified with the results of my purchase. I would add for any user of the Touch 2 there is a little bit more interaction with the phone when setting your data usage not provided here.

I had myself added to my Father's account because he could not communicate with the customer service representatives. Any time I would call they would claim that I am not on the account so they can't help me. Although they promised that my Dad would get better service with a newer phone, when the new phone arrived they would not activate it for him. We had to fight them to get the phone activated. We are now attempting to port the phone number to another provider. Jitterbug/Great Call is creating circumstances to delay the porting of the phone number. Their first statement to me is always "you are not on his account so we can't talk to you." I agree with many other people posting comments here regarding Jitterbug/Great Call, they prey on senior citizens and are scamming them for high bills and poor service.

I ordered a phone and most of the services did not work! THEY SAID THAT services were being repaired, I didn't enter stuff right and promised programs were no longer available - These services were not being worked on. Ripoff of the elderly and the costs are way too high! BUYERS BEWARE!!!!!!

My Mother is over 80 years old and has been paying close to $50 a month every month for years and most months did not even log in more than 2 minutes of calls a month. She wanted her service cancelled especially since she was now going with Verizon and Verizon could not get GreatCall or Jitterbug to release the number. My Mom was present when we called to cancel service, talked to an Alex who said account was now cancelled and to expect a last bill in the mail to cover half the month. Instead, she received a bill for two months and the account was never closed by GreatCall as promised over the phone. Talked to a Matt (supposedly a supervisor) who refused to cancel the service back in December as it should have been and will still bill my Mom for two months of no use.

I have been reading about this phone for a while, and looked forward to having a phone that I can, see, hear and is easy to use. I am a senior too. I decided to read reviews before committing, and after doing so, there is NO WAY I would invest in one of these phones. When a company gets this kind of feedback, stay away from them and their products.

I had a smart phone from Jitterbug, was quoted a monthly bill around $75 to $80 a month. When my first bill arrived it was over $200, I called and was informed because I took 2 pictures they charged me $3.00 a pic. I was charged for every text and email (incoming and out going). I never used phone except to make call. Got fed up with high bills, nothing under $100. In November of 2013, I called and cancelled service. I continued to get bills, I called, was told it would be last bill.

Both my husband and I have had Jitterbug phones. My husband pays the monthly bill by mail, (he will not use a computer), and does things "the old fashioned way". We live in Canada and the mail can be slow at times to the states, which I mentioned to the Jitterbug Company, Great Call in California. He mailed out the monthly statement in early November, and received a call from the Jitterbug Company on November 22nd, that payment had not been received. My husband asked that he be able to check with his bank to see if the check had cleared, and that it was very important to maintain the Jitterbug phone because our eldest daughter has been in the hospital since November 4th. Jitterbug suspended the phones right then and there, no time to check with our bank, and no compassion in regards to our eldest daughter in the hospital! Customer service from Jitterbug / Great call is absolutely shameful. An automated system has more concern for human beings by attempting to ask the right questions!

Requested deactivation of service after 1 week of usage, Oct. 15th. Phone was not purchased from Great Call. Customer service people bully you when you call and try to cancel your service. I used 10 min. of my units. Promised a refund of activation fee and the months usage. Two weeks later called and was promised again a full refund. One month has passed and still no refund. Called again and the person stated nothing was in my acct regarding a refund. She promised me on Oct. 14th I would get a full refund and would take 21 days for processing. Would definitely not recommend them. The minutes/month and their service does not compare with ** by any stretch of the imagination. The Jitterbug phone is a very bad choice. Speaker and camera very poor. Calendar only works if you call Great Call and they put the info on your phone for the date requested. You cannot make the entries directly on the phone.

When I first contacted Great Call, I asked if I could "port" my number and I was told yes. After about 4 weeks of no calls (I don't use my phone that much), I called CS for an explanation and was told that I never asked that question. I received a monthly bill from my old carrier that I am obviously going to have to pay. Jitterbug...I wish I had never heard of you, and I wish I had found this website sooner.

My minutes counter did not function. It automatically reverts to zero on the 10th of every month and I have to rely on this to keep track of my minutes used. I called 3 times to customer service and was told they had to "email a supervisor" so they could reset it manually. It has been over a week and the counter still has not been reset. Instead I emailed GreatCall and requested total deactivation. When you call customer service they are more interested in selling you more products than taking care of your concerns. They also are so obviously inexperienced they keep you on the line, eating up your minutes, while they either are searching for the answer or trying to find someone who has the answer. I would not recommend this cell plan to anyone--senior or otherwise. Extremely poor customer service for a below average product.

I called Jitterbug, when I learned by way of the Internet that I was more than 200 minutes over on my usage. I explained that the phone info feature on my phone indicated that I was well within my plan. The customer service rep said, "We update them every 72 hours!" Then, why have a phone info feature? I now have to pay $.35 a minute for over 200 minutes. I am not a happy (now former) customer. Judging by all the complaints, I will not be surprised if at some point a class action suit will be filed against Jitterbug/Great Call.

This company (GreatCall) markets their Jitterbug as a cell phone for seniors. They seem to assume that seniors will not know or be aware of their shoddy practices or the rights those seniors have under US law. When I attempted to port my number and close my account (which is a right I have under the legal system), they refused to allow the port and instead closed the account. The number could not then be ported because it was inactive, which they knew full well when they ignored the port request for two days. Please take NOTE: It is very easy to file a complaint online with the FCC. It will take only a few moments and if enough people draw attention to problems with this company, they will suffer the consequences. Please use your legal rights and complain to the FCC.

I purchased a Jitterbug phone for a gift, therefore, the box that the phone is in hasn't even been opened yet. The phone can't even be turned on much less activated. A bill was received for service. Customer service was called and they said since thirty days have passed, a bill for service will be sent every month and has to be paid whether the phone has been activated or not. Will someone please explain to me why a phone that has been purchased outright without a service contract, still in a box, hasn't even been charged to turn it on much less activate it is receiving a service bill? Is this yet another way to hoodwink older people?

I ordered a Jitterbug phone several years ago for my elderly mother. She had seen the advertisements and believed that because she wore hearing aids, that this phone would be the best for her. She has not been using the phone for the past year. I called to cancel the account and was told that I couldn't close it because the phone was in my mother's name. The rude customer service representative told me that my mother would have to call them and cancel the account. I forwarded that message to my mother, who called the rude customer service representative. She was told that she couldn't close the account unless she gave them an address for the account. She gave them her address as well as mine and they told her that neither were the correct address.

I've been trying to port my Jitterbug number to a new carrier. After a week of frustration, I was told that Jitterbug owns that number and it can't be forwarded or ported. I've spoken with two CSRs in the last week and was not told this. In fact, I was told once that the number had been released for porting. However within 24 hours, that number is no longer available. Auto Club Cellular, T-Mobile and Verizon have all tried to port the number to no avail. As a substitute teacher, I will be losing days of work because the old number was used on business cards, which now gets only a busy signal.

These guys are a bunch of crooks! I have been paying a year in advance, and they now refuse to close my account and refund my $73.00+. I closed my account in August, and per a supervisor, I had a credit and it would be refunded. I keep getting bills. I guess they will close my account when the balance is $0.00. Everyone I talk to gives me a different story. I had the number switched over to another carrier. When they refused again this past week, I said to keep my money and I would trash them on the web. So here is the trash on them.

I signed my dad up for a Jitterbug phone several years ago and he basically never remembers to take it with him when he leaves the house. He has short-term memory problems and I knew this wouldn't change. I called Jitterbug the first week of July 2012 to cancel the service. I knew I wasn't on the account, but I explained I had a POA to act for my father. I knew they'd need a copy of the POA, so I asked where to submit that. I submitted it immediately as instructed. Several days later, on July 10, I called back to see if the account had been cancelled. The rep at GreatCall told me it would take up to 72 hours for the POA to be "processed."

I purchased a new Jitterbug phone at Best Buy on May 17th, 2012. This complaint is against Jitterbug/Great Call. When I spoke with the customer service rep on May 17th, 2012 for phone set up, $41.81 was deducted from my debit card card & never posted to their ledger. So in July 2012, I got a collection notice saying I was behind with my payment. I only should have been billed for June 2012, yet I was charged $80.85. Over the weekend, I received a Suspension Notice & found my phone shut off. I placed a call on Sunday night, 07-15-2012, & never received a return call. I called today, 07-16-2012, & had to cancel via phone again. I bet if I were a new customer, they would trip all over themselves to assist. They cannot be challenged with legitimate complaints.

I switched plans and all my phone messages were deleted. I was on hold for over 40 minutes with the company, with manager named Meghan. We were disconnected and she did not call me back. I cannot get the messages back. Portia, the customer service rep who did the change this morning, obviously was not trained. I was not told about any of the ramifications of switching plans. No one at Jitterbug has made me satisfied. I'm looking for new service ASAP. Any suggestions?

I am in my 40's and was going to order on Great Calls website. Instead, I called Customer Service just to get info first. A CSR said she could place order for me. That's when the problems started. On the website it stated that apps were available under the calling plan I'd chosen. Under Samsung SCH-R100 it didn't mention anything about apps not being available, but the CSR put me on hold for a while and came back and said there are no apps. I told her it's misleading on the website and she said she'd write something to the supervisor. I told her it's important for me to have an alarm on my phone - and the CSR put me on hold for a while, came back and said Samsung SCH-R100 did not have an alarm. I ordered it anyway and found out it does have an alarm - happily!

This company is ripping off seniors. I bought phone from Best Buy on 12/7/11 and later that night around 10:00 pm, I called to activate with Greatcall. Around 11:00 pm, the rep said to keep the phone plugged in and it should be activated in about 4 hours and we would have the phone number appear on phone. The company is now billing for 2 months with one month before we even had service 11/7/11 to 12/7/11. I called to question them and they said it was their policy and even after I spoke to a supervisor, Tabitha, I was told they were not going to credit back month we didn't have.

The unethical billing practices of Great Call needs to be dealt with. Billing customers for minutes beyond a shadow of a doubt not used and excessive regulatory fees is corruption at its finest. I was indeed excited about getting the jitterbug, however, the unethical billing practice and the company's very poor reputation have most definitely put a huge damper on that excitement. Regret not doing my homework prior to the purchase.

The product is inferior. My phone is less than six months old. The battery won't hold a charge for 24 hours even when I don't use the phone. They wanted an exorbitant price plus shipping for a new battery. They said the phone must be left plugged in all the time because the battery is only designed to last 24 hours. They refused to make good on the inferior product.

I am giving them a no star rating. It was a total waste of money. Statements of accounts are not itemized. My husband has trouble hearing on the phones, so I thought this was the perfect solution. The reception is horrible and it kept cutting in and out. He never used the phone (he used my iPhone because he could hear better), and we still get outrageous bills. What a rip off to senior citizens. I got him an Apple iPhone and all is well and cheaper!

I ordered a phone and when it arrived, their tech department said it wouldn't work in my area (although it is in their coverage map). I returned phone but was not reimbursed for set-up fee or postage. Cost me $60 to learn of their fraudulent claims.

I purchased a phone for my mother over two years ago once she was placed in a nursing home. She has Alzheimer’s and eventually got to the point where she didn’t' understand what the phone was, nor could she talk. In June I cancelled the account. A customer rep called back a few days later and left a message. I never returned the call. I continued to be billed and called again to cancel the account.

Less than one star!

You cancel, they keep billing you. They are rude and con artist. Act like you didn't call to cancel, then you cancel again and they charge you again after you have canceled twice. They must be hurting for money to act so nasty and steal from innocent people. I wish they would go out of business. Their product stinks, to begin with, and doesn't work properly half the time. I don't want to rate them at all, they don't deserve one star. They deserve to be below rating.

Ripping Senior citizens off. Ditto to ALL complaints about that company. Treat seniors like idiots, talk over them and LIE to us, very unprofessional, problems with phone that can't be corrected and given excuses.

Jitterbug debited my elderly mother's account without authorization causing her to inccur non sufficient funds fee. will not refund her & further more charged her for an entire additional month she didnot use.

We had a Jitterbug phone that we stopped service on in May of 2010. We wished to return the phone at that time but Jitterbug insisted we should keep the phone and they would restart the service at anytime.

I am absolutely disgusted with Jitterbug Company. I was an unhappy customer for two years. I was unhappy about missed and delayed calls. I was unhappy about charges higher than competitors. I was unhappy about bills with no detail. The only draw you have is the ease of use of your phone. My daughter finally transferred my number to a new phone service on March 16, 2010. The company told us that once the number is transferred, the service would be cancelled with Jitterbug, since there would be no account associated with the number.

I called for information on the Jitterbug phone. CSR convinced me to look at the phone and try it for free for 30 days and only be charged if I use the phone. I said I didn't want to use the phone just look at it to see the features and how it worked. She said OK and that it would be free shipping too. I got the phone, looked at it, and decided it wasn't any better than the one I had. I sent it back the next day. Then, they refunded everything, except for $50.39 which Beth, a CSR, said was the activation fee that they did at their center before shipping it out and the shipping out fee. She refused to refund the balance. Total ripoff for senior citizens.

I originally purchased the Jitterbug phone because I didn't want a monthly service fee, which they said I could buy my minutes as I used them. It was fine until the first year was up and they renewed my plan and started charging me for a monthly service fee. I feel that the phone was misrepresented to me and that Jitterbug charged me fees that I did not incur myself. The whole phone is just a ploy to get money out of older people. Do not get involved with this company. The result is loss of $400. And there’s no help from Jitterbug to recover.

Jitterbug should be shut down. Their billing is deceptive, if not illegal. They cannot provide accurate minute usage because they say it takes 3 days to collect the info from other carriers. They do not provide itemized statements.

I bought a jitterbug phone and then signed up for service only to be told they had no numbers available in my area code. After several calls and promises and phone numbers over the course of 5 months, including one that belonged to someone else, I gave up. Glad I disconnected my other cell phone service. Be sure to ask if they have a number in the area you want!

I, too, purchased two phones - one for my elderly mother and one for my husband. My mother’s phone sat on the charger for over two months while I tried in vain to get the number from her old cell phone switched to the Jitterbug. The Customer Service is awful and the people are rude and nasty. They would never let me finish a sentence; they would continually talk over me. When my check did not reach the payment center on the due date, they immediately cut off phone service and left my elderly mother without phone service. The bills that have come are never the $14.99 plan that I signed up for. The last bill was $86.00 and I still can't understand why. I would not recommend this phone company. They have horrible customer service and I believe they are trying to con money from the elderly.

I called about a Jitterbug phone for my elderly father. The first question I asked was about service where he lived. I was told it was the best. I also asked about the return policy and was told if I was unhappy for any reason, I could return the phone within the first 30 days for a full refund. I ordered the phone and had it shipped directly to my father. He was so excited to receive it until he tried to use it. The reception was horrid. He could hear us, but we could not hear him; it was breaking up so bad. There were several calls made to Jitterbug in an attempt to fix the problem. At one point, he was "switched" to another carrier and it was totally unusable for 6 days out of the 30-day return period. It still didn’t work.

I recently purchased a Jitterbug phone with a Simply 29 plan (250 anytime minutes, 500 evening/weekend minutes) for my elderly mother. She tried using it for a month but was unhappy with the service for several reasons, so I decided to get her a land line. My mother has difficulty dialing numbers due to the rheumatoid arthritis in her fingers, so she used the Jitterbug operator service to dial her numbers. Little did she know, every time she dialed the Jitterbug operator, she was billed for 5 minutes of Jitterbug service! She thought that this was a free service provided by Jitterbug. Not! Be sure you read the fine print!

Here are things I believe greatly need improvement with Great Call's Jitterbug's billing and website:

I bought Jitterbug’s services for my parents as their phones are easier for elderly to use. I purchased 500 minutes for them, not knowing there was an expiration date on those minutes of 1 year. My parents do not use the phone much so 190 of those 500 minutes expired. In today’s mobile phone business, I thought those plans were history. Why would minutes expire? The only reason I can think of is take advantage of seniors. Consequences: 38% of money spent for minutes wasted, gone.

This company preys upon the elderly and disabled. They do not care about their customers. We bought a Jitterbug for our 18-year old disabled daughter. She used a handful of times before it died. When it failed to recharge, I made the mistake of calling the company instead of taking it back to the retail store. It was so new I could have returned it for a full refund. The service rep that I spoke to told me to send the phone in and against my better judgement I did. After 3 weeks of not hearing anything from Jitterbug, I called them. They told me I would have to pay $150 for a new phone. I explained that it was a new phone. They basically told me "Tough!" Shame on them. I am contacting AARP, the National Down Syndrome society, the National Society for the Disabled, retailers and advertisers. There are many stories similar to mine all over the internet. This company should not be allowed to cater to elderly and disabled. Shame on them.

I looked into getting a Jitterbug phone for my dad. Jitterbug sent me a phone. Once received, I called Jitterbug to activate to be told that they do not offer service in my area, which is in the US Virgin Islands. They apologized and told me they would send me a prepaid envelope, in which to mail the phone back. After waiting for that envelope for about two weeks, I took the liberty and sent the phone back using my personal funds for I did not want to be responsible if something happened to the phone. So I mailed it back.

I purchases a basically brand new phone from someone whose mother could not use it. I sent it in to Jitterbug to have it reprogrammed for my parents. The following is the experience I have had to date with Jitterbug: 6/11/08 Didn't hear from anyone from Jitterbug for 2 weeks, called to find the tech repair department determined the phone had "water damage" and no one had contacted me. I was told I would have to purchase a new phone. The phone I had sent in was basically brand new when I received it and I took it out of plastic. Nothing had happened to it while I had it and I sent it to Jitterbug extremely well packed and in a sealed bag. I had played with the phone before sending it to Jitterbug. All functions worked perfectly and it didn't have a scratch on it. Previous owner said it worked fine when she had it but very nicely sent me a complete refund. Asked Jitterbug to return the phone to me.

Ordered a Jitterbug phone for my Mother that did not want a sophisticated phone. She simply wanted a product that would allow her the availability of emergency service, should she need it. I ordered a jitterbug phone for her, since the service that was offered fit her needs.

I saw a newspaper advertisement for Jitterbug cell phone for seniors and called to order one for my mother in law. The ad said, As low as $10/month service. I called to get a phone set up, with myself set up to pay the bill. I requested the regular phone, a years service and 100 extra minutes. The salesperson said the cost was $168 and charged it to my credit card. I asked if this included everything. I asked this 3 times. Once she told me, well it actually is $147 but there is tax and shipping included. This seemed OK and fell within that general $10/month service described in the advertisement.

Advertisement claims better to hear on a Jitterbug phone, I found that not to be the case. Extremely hard to hear incoming calls. More than once my daughter called and I never heard the phone ring. Hope this is not the case if I have to make an emergency call.

We ordered a Jitterbug phone for my 91-year-old mother. When it arrived, the phone number assigned to it was outside our area code, meaning that every phone call placed to or from it entailed a long distance charge. When I called the consumer service number for the company, I was told that we had no choice of number assigned to the phone, that it had mistakenly defaulted to the area code closest in location to ours, and that our other option was an 866 number. None of this was explained on the website when we ordered the phone.

I order 2 cellular phones from Jitterbug. I got them around 11/22/06 and the service was terrible. I tested them out and I could not call from phone to phone. One would ring the other didn't. I tried to call land lines and got busy signals when I knew they weren't. The phone would say it connected but the other phone wouldn't ring. The people who are suppose to help you by dialing zero only know how to transfer calls. There seemed to be actually a danger because it took longer to get to them. I was on hold for 10 minutes+ several times. The real service people were only available Monday through Friday. I emailed them twice..stayed on hold that following Monday twice and never got through. I emailed them again and all they send back is a cult type message saying welcome to the Jitterbug Family The charge to my credit card was $589.00 on 11/22/06.

I ordered a Jitterbug phone at 1-866-278-8592. My phone came, I charged it up, and set about putting in a list of numbers via the internet site, 222.myjitterbug.com.