Frontier Communications Reviews

DO NOT USE THIS COMPANY!!!! We had to cancel with them after 11/2 yrs due to moving. We were on auto pay and paid the bill 4/21/26. We cancelled 5/5/26. Sent the box back 5/9/26. Was charged for the next month $39.99 and a $50 restock fee. We paid the balance that they sent us when we canceled the contract. The day we sent the final payment. They received the payment. They sent us another bill amount. When I called they said it was for taxes on the restock fee and the last bill. They also didn’t stop the auto pay until I threatened to get a lawyer. There services would go out for days and they never did not do anything to resolve the issue and we had to still pay for service that didn’t work.

Frontier has an employee named Josh. Josh manipulates your bill. Josh does not have authority to manipulate your bill. Josh is rude and does not understand if I'm talking you listen. Then you can talk, I asked Josh to let me speak to a manager. Josh hung up. Do better Josh.

Wow what a mess for customer service!!!! The 80s were easier to do call forwarding that deal with Frontier!!! All I wanted was to have calls forwarded to my Mexico phone number. That's it! 1st day 1.5 hours on the phone transferred 6 times, only 2 times a warm transfer. All the other times had to RE EXPLAIN myself! Then I was told I need to cancel our residential acct and open a business account. Ridiculous but ok I need this done. So we cancel. They said I need to wait 24 hours. Then at night it hits me, wait will we have the same number? We have had this number since like the 70s!

Well the girl on the phone was great. Worked through troubleshooting and then it all went bad. We found out our Moca Adapter was bad and Frontier could not find a way to replace it for 3 to 4 business days!!!! We told them that was unacceptable, we have a business to run, bills to pay etc. She apologized but there was no way around it even when we said we would drive to a store or to have a tech drop one off...nope, no other option!!!! So we will be moving away from Frontier shortly. Unrealistic, unreliable service.

Absolutely horrendous service. The initial tech set everything up well but then internet stopped working. The app had customer support as an email that I communicated through but no one ever once responded to. The app also referred me to "How -To troubleshoot your service" videos. No customer support telephone number. I tried upgrading to get support. Received a box at my door with instructions to mail back my equipment. Never received new equipment but was supposed to mail back the equipment I had.

I called Frontier to cancel my overpriced business service and go with Spectrum. Frontier cancelled and said that my phone number (of 31 years) would be available for Spectrum to take. I spent 18 days going back and forth with Frontier to release my number. They want me to open my account, pay a monthly charge just to cancel and take my number. It didn't happen, so now I need to change my number. Frontier is a failure, a thief, a rip off. I wish the worst for the company and do not recommend it to anybody.

They are evil and make it impossible to end service. It took me hours of being on hold only to be disconnected, having to call back, then be on hold again. Finally got my service ended in December, returned the equipment, and called to make sure I was really done. They were like yes, you're done. I said "are you sure? I don't want to have any more communication or dealings with you. Is there ANYTHING else?" And he goes "oh, you will be receiving one final bill" so I paid it right then. Now, in MAY I get a COLLECTIONS notice from them! Customer service line won't let me through! I'm trying all the various numbers on the Internet. Got through to one, on hold for half an hour he connected me through to a guy trying to push a ring security offer! Who knows how many more hours this will take. I'll be posting as many bad reviews of them as physically possible. Don't get started with them!

DNS server needed to be reset. I spoke to 4 CSRs who would not reset the DNS server. They walked through their check lists, but never resolved the problem. I even used the Gita chat which failed. All CSRs I worked failed to speak clear English. I have a hearing disability and request to speak to a clear English speaking person. All requests were refused. I requested to speak to a manager multiple times and non where available. During the process, a CSR screwed up my on line profile. I no longer have access to my on line account. After 4.5 hours the last CSR finally reset the DNS server in the Frontier end office that services my router. THIS IS THE MOST HORRIBLE EXPERIENCE I HAVE EVER RECEIVED FROM A SERVICE PROVIDER.

I have been a customer for 3 years and finally had enough with the horrible internet and poor service. My internet was constantly going in and out. It was slow that I could not upload assignments. The tech couldn't figure out why and decreased the internet speed, but I was still paying the full price. The company raises your bill and doesn't tell you. No call, no email. Just a small, fine print on your previous bill stating that they're increasing it $10 per month. The website says that they will only do this once per year, except they raised mine twice in one year.

I have had Frontier for over 20 years, the internet in the beginning was good but now it is terrible. It's like having dial-up internet. Got tired of internet dropping all the time. Went with Starlink. I asked for internet to be terminated and was for 1 month but now I keep getting billed for internet. I want just land line with no internet, but Frontier keeps telling me they can't do that because I have DSL, really, what kind of company does this. I would rate them zeros stars if I could. Will get rid of all of Frontier services.

Customer service is the worst. You can never get a hold of a live agent, or talk to someone on the phone. I tried to set up autopay since the beginning and it never goes through. I get a email 3 months later says I'm past due, Thinking my account is setup on autopay. Every time this happens. So frustrated. They their Giga is the best but it isn't. Every time log in the portal its says there's an error but they know how much I owe. I don't know why I switched from Xfinity to them SMDH. If someone read this in Frontier land please respond back sometime in the near future!!!!

Frontier Communications is the WORST, most infuriating business I've experienced. Despite having already established service with another internet provider, I was made to endure a 10-15 summary of incentives to stay with them. They would NOT proceed with my request to cancel until I heard their entire shpeel. 15 minutes of pointless gab with a loud, constant, irritating 'CLICKING' in the background every second - I'm guessing in the hope that I would surrender and stay with them. To add injury to insult, they directly charged my bank account $50 today for a RESTOCKING FEE of the equipment I sent back. Unbelievable!

I would give zero stars if I could. Two gentlemen came to my home today on two occasion, moved my no soliciting sign blocking my doorbell, and rang my doorbell and knocked on the door. When asked on camera if he moved the sign to do so, he said he did. I will continue to leave bad reviews as long as these gentlemen continue. When I called your service department, your service lied to me and told me that they transferred me to the "Office of the President" yet they could not name the President. Your company is a sad joke. Stay away from my home.

We changed from xfinity to Frontier recently. Our internet has been out since Friday morning when I left for work. It is now Wednesday afternoon and nobody is working on the issue. I have never been so displeased from a company and their communication or lack thereof. There still is no resolve on our issue and I don’t know when we will get it back. I’m done with this joke of a company.

As Required by Law. Frontier will smugly inform you that they are going to drive into your backyard and tough luck about your new storage shed, garden, flowers. lawn. Buried your fur babies. They do not care. Fence been in place for 30 years. Don't care. If a company treats you and your property with the As required by law attitude "we don't care" then how do you think they will treat you as a customer (WE DON'T CARE) **. Google Rated 1.2 Stars.

I would give 0 stars if I could. While the service was generally good with Frontier, cancelling has been absolutely TERRIBLE. I called in December to cancel my service, first I asked their Chat Bot, which said I needed to call and couldn't do it via their Chat Bot. So I called, 12/2/25 at 2:22 pm. I cancelled my service, or so I thought. They never cancelled my service. I got ABSOLUTELY NO notifications since then. In March, I received a notice that they were going to send my bill to collections.

Years ago, we cancelled Frontier landline service because for four months, they didn't fix the line. It turns out they didn't cancel the service on their end. So we've been billed for years of no line being connected.

It's really odd that when I complain to Frontier about my internet speed being half of what I'm paying for, after they tell me it's fine at the box going in, must be my problem that it suddenly speeds up to 800gig plus for a day or two, then goes right back to half of what it should be. Can't wait for the other fiber company to get set up here and see what they can do.

We were trying to get the service from Frontier, and scheduled an appointment on 4/18/28 in the morning. There was no phone call or text confirmation, and they canceled for no reasons. We were so patient and rescheduled to following weekend 4/25/26. We were waiting until 11:00am and we called Frontier as no show. They said the appointment has been cancelled. We told them it’s the second time cancellation for no reasons. Then they came later afternoon and could not finish their job. The guy said someone will come on Monday. Another guy showed up on Monday but again, he didn’t complete. Today, someone supposed to come to complete the process then again no show and unknown reasons canceled again. We don’t know what’s wrong Frontier. We are going to cancel this company - BAD BUSINESS AND CUSTOMER SERVICE!! We don’t want to deal with!! We even don’t want to give a star!!

I would like to say I couldn't get any help. Not from the csr or anyone else. Then I canceled my account and they charged me 50$ for a equipment restocking fee? Who the hell does that. What a joke. Don't recommend at all.