Frontier Communications Reviews

Horrible company. Cancels flight 75% of the time. Don't waste your time with them. I'm surprised they're even still in business because of how horrible their review rating is online. Gotta love it....

I have fiber service from Frontier. I’ve used them for about 5 years now. Their reliability is atrocious. It used to be really good, now I go down for extended periods twice a month. Beyond frustrating.

Frontier has the worst customer service of any company I have dealt with in my life. The service constantly goes down and they deny there is an outage. After several hours they text and confirm there’s an outage. I scheduled a tech appointment and it was set for 8am-12pm. At 12:50 pm I called customer service and they assured me the tech was on their way. I received a text 30 minutes later stating the appt was cancelled. They rescheduled it for the following day. My internet has been out for 48 hours. Totally unacceptable.

Tried to sign up for service, Frontier generated an order number and scheduled an installation date. I asked for an email with contract info and terms of service before I accepted the installation. Frontier stated that could not be done until after the service was installed. That is unacceptable, as all terms were verbal only and no written guarantees of price/service were given. Technicians showed up unannounced to install buried cable, I declined as I have no written terms of service. Spent over four hours on their terrible customer service just to cancel the installation! Horrible company.

This has to be the worst customer service I have ever received from a company. I'm a small business customer and got a notice that my payment was past due, and my service was interrupted. Okay My bad. I called in and immediately paid the past due amount. They said it would take 24 hours to get my service back on.... Red flag there, most companies are back on within an hour. Well, 24 hours later still no service, I called in and only could get to a automated system that would not allow me to speak to a real person.

My phone stopped working. Went through all the online testing and determined they need a field tech visit. Scheduled visit was 1-5. Canceled plans to stay home for the service call. Gave cell number for contact since landline repair was the reason for the service call. Signed up for text updates. At 5:00 still no call. Checked and saw service ticket had been canceled with no notification. Spent another hour online with run around. Apparently ticket was canceled because they could not get through to us on the nonworking phone that they were supposed to be fixing. Likely because the phone was not working, which was what they were supposed to be coming to fix? The contact number on the ticket was my cell number, that was never called. They never used the text updates. Hopeless.

The customer service has been terrible in trying to disconnect this service. Phone worked well but need to change service and it has been 2 to 3 weeks of calling and asking for it to be DONE. STILL NOT DONE! Bills have been paid and no problems from us but they're dragging their feet. Why???

I only wish there was a ZERO star rating for this company. Getting to speak with a live agent is next to impossible and when you do... they do not provide quick, concise answers, only sales speak. Nothing is easy. Neither the App nor the website seem allow you to make any changes to your account that results in less revenue to the company. Every experience single with this company is nothing but a fluster cluck.

I am the bookkeeper for a small business that uses Frontier. Each month, when I want to download our invoice, Frontier's website says the bill is unavailable and that I should try again later. The chat was useless in providing assistance, and calling the Contact Us phone number sends you directly back to chat. I am wasting time writing this review because I strongly suggest not using Frontier and understand why 84% of the reviews are 1-star.

I was with this company for 9 years before cancelling after learning that they have been taking advantage of a widow for 3 of those years. I was paying more than double of what I should have been paying for the internet capabilities on my account. They continually raised fees over the years and never increased capabilities. They never once updated the service since 2016 so the package I received was not even an option anymore. Terribly deceptive. Incredibly disrespectful representatives. Avoid this sham of a business at all costs.

The fact that we are paying THOUSANDS of dollars for this horrible service is absolutely absurd when our previous service only cost around $400 monthly and was more reliable than what we have now!

Called Frontier to get Anywhere 40GB Storage removed. Frontier removed calling features like call waiting, caller ID, 3 way calling from my phone line. I called 4 times and each repair ticket was cleared out and I was sent a text “problem solved” and ticket cleared. The issues were never fixed on each report. I then received a text that I need to send in my router back to Frontier or I could be billed up to $500.00 if not done in 30 days. All this grief just to have a billing chance on my phone service. I worked over 30 years in the phone industry and never seen a mess like Frontier. GTE/ Verizon retiree.

I have Frontier internet - just got done working with Crystal in the Loyalty Retention Department- YOU NEED MORE PEOPLE LIKE HER- Took care of my questions in a timely manner and was patient throughout our conversation - Great Job Crystal!!!!

Taking me several days to navigate through Frontier's system of avoidance in letting me cancel my service. When I did call the number that said I needed to call the lady then told me, "No I can't help you." I explained to her that they said that she could. After discussing it for 5 minutes she decided to help me cancel my service. Turns out that you have to pay $50 to return their router because they do not have any storefront to return the router to. They claim that it cost $50 to ship the router through UPS. What a scam. I finally after 3 days of calling were able to cancel. If you choose to cancel your service you'll probably end up having a seizure while trying lol. 😂

I am a property manager. I just spent 5 hours waiting for a tech at a client's home. I had an 8-12 window. I got there at 7:45am. At 11:40 the owner called and said the tech was on his way. At 12:30 still no one. The owner calls CS again, gets disconnected. I wait until 1:15 and then leave. Absolutely horrendous experience.

This is by far the most horrible customer service ever. ALL reps are off shore. They are terrible. My internet went out 5 days ago and all they keep saying is they are going to send a tech. But the tech never shows up.

I started with Frontier five years ago for its home internet service, and it has been an overall very good experience. When we first started, they didn't have the fiber optics, which meant that we had lower MBPS which led to a lot of buffering in our programming while streaming. However, once the fiber optics was introduced into our area, our speed and internet service got much better. But even during those slower, more difficult times, their customer service always tried to get us the help we needed.

I have Frontier Fiber internet service in my house that was working very good until one day we had a lightning storm that burned my router. I called the company and was told that they will send someone out in three days. Three days later a tech came to my house and replace the router and at first he was having a hard time getting a signal but soon got it working and he left. Well since that day my internet has not work the same as before, while trying to get a web page I will get messages like that page can't be found, my internet will dropped, and my desktop that is connected ethernet is showing a WiFi signal, speed is really slow. When I call I get someone in the Philippines with a real thick accent and hard to understand who tells me they don't see any problems with my system and suggested I increase my speed to 1Gig and that should take care of the problem. I did that and my problem still the same.

Stay far away. By far turning into worst customer experience of my life. Thought the price was good, decided to give them a shot. The internet was slow though and frequently bumped us offline. Moving back into our regular apartment we tried to cancel the service. Took a while to get a live operator, she did not want us to cancel. Offered 60 days free and other entitlements. After I rejected it all she asked for PIN number? I never got one. She said I could not cancel without it. I paid another month even when the service was done, actually got told I would pay forever if I did not find my PIN. After calling again I insisted on talking to a supervisor, the first operator seemed to be against the idea, said she would tell me the same thing. Anyway after all but forcing my way to a supervisor she did help me finally retrieve a PIN.

I live in Garland, Texas, on the NNE side of Dallas. This area was originally served by Verizon (previously GTE) but they sold us to Frontier a few years ago. As best I can tell Frontier is getting along with minimal staffing ... hoping that they won't have a major outage as their customer service is almost non-existent and, once someone is reached, it is clear that they're working from a 'script' with no real technical knowledge. I can't tell that Frontier does any kind of network monitoring ... they appear to depend on customers (through whatever means they have at their disposal) contacting them to tell them that the network is down.

I had to talk to 6 people to get an appointment made to get a line cut because it was in my yard so after a week the tech calls and he’s at a house 4 hours away because they put the wrong address so I have to go through another 3 people to get another appointment just to wait another week.

I'm so disappointed with this company I wish I can give them a zero. First of all if they do not communicate with the client of hidden charges and make customers responsible for information not provided and call it a choice ?! they overcharged them. They are so money hungry. Rude supervisors that don't even try to work with the customers.

It is apparently Frontier company policy to no call, no show customers on install appointments if any issues come up. I was waiting for my install appointment with a window of 1 to 5 pm. At 4 pm I called them to verify they were still coming. They told me no and that install team showed up and saw no fiber line was installed and just left. First I was working outside the entire time and no one showed up. So that was lie #1. This rep then places me on hold to "research" and then cold transfers me, this then happened to me 3 more times by 3 different reps until I get to one guy. He then claims they texted me 3 times to tell me the install appointment was canceled due to no fiber line. I then asked him why they would send an install team if it was canceled? He had no answer. That was lie #2. He then tells me my fiber line install won't be till Dec 13th!

Contracted with Frontier in July 2024 for internet service. They provided a deal for Auto Pay in which I received a $10. month discount. Here it is 6 months later and they are reducing the discount to $5. month. Contacted their customer services and they did nothing. Such a rip off they Frontier can do whatever they want to customers and not be accountable. Why does a big company like Frontier risk losing customers for a stinking' $5. month? Next stop for me the state to file a complaint!

Frontier is absolute garbage. It seems most internet and cable providers are garbage because of the insane co mingling of government and private business, but Frontier is worse than most. The service RARELY works, the customer service is non existent, phone banks in the 3rd world, and the price just KEEPS GOING UP. I signed up at 24.99 two years ago and now pay $70. IF there are any other options I'd look elsewhere.

I called to have service installed in my home. Appointment was about two weeks out. On the day of the appointment. It got to be 2pm and I was concerned that no one had showed up. I called Frontier and they told me that the I had an appointment between 1-5 and that the tech had until 5 be at my house and that they would call 30 minutes prior. They would not reach out to the tech for confirmation. 5pm still no tech and no call as to why. That evening I attempt to talk to customer service but the office that I needed was closed so I had to waiting until the next day. I called the next day and they said that the order had been installed. And argued with me that I had service. I told them there is no way that I have service because the tech never showed up. Still arguing with me about what the system says vs reality. They finally said they would have to transfer me to technical support because I have service and don't need an install.

The account was unjustly sent to collection for the amount of 411.98. I have reached out to your company on multiple occasions to get the issue resolved but have been unsuccessful in getting the information corrected. I closed the account on May 17, 2024. The billing date was May 13, 2024-June 13, 2024. To my understanding, all of your calls are recorded. I asked the agent who closed the account if I could be sent a box to return the equipment due to not having an UPS store in my town. I was told I would receive the box in the mail in 5-7 business days. I didn’t receive it, therefore I called again and was told by another agent that there wasn’t a note for them sending the box but I was assured that she would send it. Still no box or shipping label. I called once again and was told the same thing and never received the box.

Was a Frontier customer for roughly 9 months. During that short time my entire area suffered three outages that last anywhere from 24 hours to 72 hours. The customer service reps were clueless and claimed that there were no outages in our area for any of three mentioned outages. Mind you, the community in which I live has a Facebook Community page so anything that happens is quickly relayed to those that reside within our area. After the third community wide outage and having the service rep tell me I was going to be charged for a technician to come check out the problem that over 200 homes were affected by I cancelled my service that moment. It was at this point that I was told I would have to pay a $50 "Restocking Fee" to return the provider owned equipment. I complained that I never was made aware of any such charge, nor did I agree to this charge.

My internet has been down for three days now after an outage and this isn’t the first time this has happened. I have had Frontier for over a year and I have never dealt with such incompetence in my life. They lie about the date and time the internet would be back up on the app and continuously change that information once the time passes. They take forever to answer the phones and when they do they lie about having their employees working to fix the problem. They never lead with the employee fixing the problem. They only say that when they hear the frustration from the customer. Other companies can resolve the problem and keep customers accurately posted, but Frontier would post false information and lie to you until they finally send people out to fix the problem. I wouldn’t recommend Frontier to my worse enemy.

Worst customer service in this world. The representative are all from out of the country of the United States and cannot understand the English language! This is an American company. Get people from America to work your company. It took them 90 minutes to understand I just wanted a landline phone number changed. Their names were VIRGILIO AND BALUNGILE. Two people that don't know anything about customer service! 90 minutes from 8am to 930 am and still no service

I only watch one channel and was told that that channel was in the streaming package. That was not true. If it was there, I could never navigate to find it. They also said I could save $5 if I signed up for paperless. (Important later in the review). Constantly slow. Kept getting the circling every other minute. Only had the service for maybe 2 months and called to cancel, which is a PITA as they constantly want to make offers to keep me. I had to constantly tell them NO and got tired explaining how terrible the service was.

Frontier has to be the worst internet service I have ever dealt with. When I called to get it put in they gave me a speed of 45. When the guy came to install it he had to reduce the speed to 27 because it wouldn't wor. When my grandchildren tried to play video games it lagged so bad they couldn't play so 3 days later I canceled it. They still charged me for everything 223.00. Whatever you do stay away from them. They are the worst in every way possible.

I cancelled my account after I was displaced by Hurricane Helene. Since my home was uninhabitable I had no use for the service any longer. After navigating their awful automated phone maze - I finally reached a live person. They said they would cancel my service but would not be able to send me an email confirmation of the cancellation. I have now received another billing notice when I was told that would be my final payment. I hope they are investigated and other fiber competitors get into the market for a better customer experience.

I called to end my service with Frontier Communications the 1st of Jan 2023 as I had sold my house and was closing on the 13th and moving. I asked what was needed and they said a closing bill would be sent out. I informed them that I would not be at the current address and gave them the new address. I NEVER received a final bill from them. Today almost 2 yr later a collection hits my credit for $53 from Frontier Communications via a collection company called Eastern Account System. I called Frontier to find out what was going on with this collection on my report and they said I had an open bill for $53 from Jan 2023. I informed them I have never received the bill. I told them I am in the process of closing on a new property and that collect for $53 just dropped my score over 50 points and is risking me closing on this new house.

Internet goes out weekly, sometimes more. For $100 a month, we get about 26 days of service. Currently looking at other, more reliable options at my rural location. I'd spend more money for better and more consistent service.

I called within a week and I couldn't cancel because of the pin. They never sent me the letter so that I can cancel and by the time I got the pin they are charging cancellation fees which I wasn't told about this since the beginning. A lot of hidden fees. I would recommend it. Rate it a 0 if I could.

Frontier’s service has been incredibly disappointing. The salesman assured us we could use Frontier on our Vizio TV, only for us to find out that it’s not compatible because it’s not a smart TV. Now, we’re forced to buy a Fire Stick just to use Frontier—meaning we’d need one for every TV in the house. Reaching customer service was difficult, and when we finally got someone, she was more interested in pushing us to download YouTube TV than addressing our problem. We signed up expecting a variety of programs, but we can’t even activate Frontier on our TVs. I deeply regret not staying with my previous provider. Their WiFi was also much more reliable than Frontier’s.

They are the absolute worst. If you want a super migrane headache give them a call. They can't get you to someone who will get on the phone to help you. I called 17 straight times to resolve a simple payment issue and never talked to a live agent. Pathetic.

Frontier Communications lied to me while I was signing up for their service. I had gotten an offer in the mail to sign up for 200 Mbps download/upload for $20/month. When I called to sign up, the person who I spoke to said that if I go with a 1 Gbps speed, I would get a better router, and I could then just immediately downgrade to 200 Mbps. I verified that the 200 Mbps wasn't some kind of promo, and I was told it was not, so I agreed to that offer.

Frontier is the only option for us. It offers the fastest internet services. My complaint is with their web site. You cannot report an outage. You can put your address in the site to check and it will ALWAYS say there is no outage. Even if they just sent the account holder an email saying there is an outage in our area.??? After it tells you there is no outage the ONLY communication options left are help sites on how to unplug your router. Just wasted 45 mins on their site trying to report an outage they said I didn't have before my spouse told me he got an email saying service was out in our area. VERY FRUSTRATING!

Just how slow can Frontier Communications be in improving their service. I live in a metropolitan area of Minneapolis within ten miles of the city center and am unable to get Fiber and am stuck on a dismal DSL service. For more than five years Frontier have been telling me that the service is just about to get upgraded to fiber but still no progress. I used to be able to get hold of human being by phone but now even this service has been taken away and as for the replacement of a computer driven answering, I would highly recommend Frontier senior management try this service themselves and see how far they get with ask a simple question like when will I get Fiber in my area.

We lost our telephone on 10/9 during hurricane Milton and still have no service as of today 11/2. I reported it to Frontier on 10/14, giving them some time. I have now had 3 appointments for a tech to come out & 3 no-shows. I have been given various excuses (& some down-right lies) from them: First, that they couldn't reach us & it went to voice mail (huh? no phone & no cell???), Second, that the tech was here and Third, it's a problem at the central location & they're working on it.

This company has billions of dollars, we pay $70 a month to “be serviced”. Yeah, we’re getting serviced alright, right in the back end… They will charge you $150 for a tech to “check” what the issue is. An Indian call center full of people you can’t understand will mock you and solve a total of zero of your issues. Save your money for something useful..

Frontier is the only option for internet where I live (aside from satellite dishes, which have their own problems). Frontier internet is slow and unreliable. I don't have cell service so I rely on wifi for cell calls. Quite often the calls cut out or people say they can't understand due to poor connections. The price is high for the quality, around $150+ per month for internet and land line. And--to cap it off--when I need help I can no longer speak to a person. Everything is automated. So when I initiate a chat, the chat bot cannot assist with anything out of the ordinary. When I call I only get an automated bot who, again, cannot help. An incredibly frustrating company.

I am sticking with Frontier. I had an outage during the Milton hurricane. I chatted online with a Tech who was helpful but still couldn't get the service back on. My wife reached out to the CEO of the company and several principals and we got an instant response. They were helpful and concerned and moved up the date to restore my service. As it turns out, I was the one responsible for not having internet. I had the router plugged in incorrectly! I must have misunderstood on the chat but I had it plugged in wrong. When the Tech arrived, he plugged it in correctly and instantly had internet.

My overall experience with Frontier was good until you have a problem. When our system went down they were two weeks outs for a tech to come and help. Frontier never sent the info to ship the equipment back to them without me having to drive a total of 2 hours in total to get it resolved. They were to send me everything 3, now weeks ago and never did. Also I was emailed a bill for the equipment that was not returned for which they never followed up on.

The service is POOR. Frequent outages lasting up to 2 weeks. The recording disconnects your call when outage occurs. Price increases every 3 mos r/t fiber optics installs not in my area. Worst Company ever.

Really poor customer service. I never lost service during a HURRICANE but the minute they came to bury or re bury lines NO SERVICE. 4 DAY wait for them to come fix...Really???? Why would the people burying the lines just knock on my door and confirm I was up and running before speeding away. Then they told me they could come back the same day with a bogus ticket # just to get me off the phone. Horrible business practices and they actually lie.

I am only giving them 1 star because there is no 0. Worst service I have ever had, both their customer service and their actual product. For years I received spotty service with several outages, yet they raised my price year-over-year. They were my only service provider initially. Once there was another option, I immediately switched to T-Mobile internet and it was cheaper, had better coverage, and better customer service. When I canceled my service, they tacked on a bunch of bogus fees to my final bill. Do yourself a favor use anybody but them.

When you cancel your service due to so many outages they charge you $50 restocking fee on poor equipment. They also charge you a month after you cancel. Customer service is poor. Most of them can't speak English, to explain the terms for cancelling. Also, they cancelled the service the day after I called. A little double dipping in my pocket, for crappy service.

I have not had phone service since mid July when a storm took out our service, since it took 3 years for them to fix the last problem I told them to shut it off, seems they can’t see where I called. Surprise, surprise since they never could find the complaints about the internet when I had them. Now they want to charge above what I owe. They should pay me for having to deal with them all day, and what they never reimbursed me for the poor internet service. Stay away from them, not good.

This Company needs to be investigated! Their Business practices are packed full of sheer incompetence. 7 calls endless chats trying to get my Internet back. 6 days and 2 Tech appointments, that didn't show, after they rescheduled the appointments later, still no Internet. 5 additional calls trying to disconnect service ended up taking 2 days and 24+ minutes each and last one took 31 minutes on the phone. After finally getting a disconnect Order, I was supposed to get a QR code, guess what, nope, AI can't help, person can't help all while I'm waiting at the UPS store to return THEIR equipment. It's staggering...SIMPLY UNACCEPTABLE! DO NOT DO BUSINESS WITH THIS COMPANY!

I’ve had the same home phone number since 1971, that’s 53 years. I also had “DSL” internet that was through my phone line and I called to cancel the internet as it was very slow and expensive and I am on a fixed income now, I told the representative that I wanted to end the internet service and KEEP my phone line, the next day they disconnected the phone also so. Called and was told I had to get a new account. This was on 7/2/24. It’s now 10/16/24. They have me down with 2 accounts put one in collections. The other had a phone number that I don’t know and never got number of 53 years back and I have documented all the calls I have made with service order #s and over 100 hours on the phone trying to get a resolution and I’ve had the worst customer service I’ve ever had in my life, I don’t know what to do at this point.

I'm a new Frontier customer and I super frustrated with their service, from 1 to 10 being 10 the best, I give them 0!!!! Totally unreliable and very poor customer service. I have been with them just three month and I being without service 7 times and the last three for more than 24 hrs. At the end they charged me the regular payment of $49.99 without hesitation or discount. They steal your money!!!! To have a conversation with an Agent you need to go to the stupid Giga AI thing they have and after several minutes possibly someone answer the line. If you work from home and your job depends on internet service, they are not an option no matter is cheaper than others. YOU CAN LOSE YOUR JOB!

I am sick and tired of companies that once you are a customer they act like you don't exist anymore. In my opinion, Frontier leads the way on this issue. I have been on their so-called Giga AI tech support in a loo which seems like for ages from my internet going in and out and never can I get a live person to chat never mind an actual phone conversation as the phone number is impossible to find. The same AI questions over and over and over in this endless "groundhog day loop" and the "we appreciate your patience while we get a live person" which never comes. Back to Spectrum for us.

This is the most pitiful excuse for a company I've seen in a long time. From the beginning. Bad service, technical assistance and they put right like to us. We are stuck with them from location. Need help!!!!

Gave up on them. Lots of outages, sometimes several a month, sometimes taking 3 days. It's just utterly ridiculous, and the fact they advertise themselves as 100% reliable is false advertising, to say the least. They cost me a lot of money in lost income (I work from home), and wasting a lot of my time with their mediocre customer services. I switched to another provider and life is better now. Thank you.

Was charged a $50 restock fee when I moved. Was instructed to mail the router back. Instead the tech used the same box for my Daughter in law to use with her account. They know it and won't remove the fee. 41 minutes on the phone and no results. Blood sucking at its finest!

My service hasn't been reliable for the past 3 months. I'm fed up at this point and will be changing companies and telling my friends as well. I can't even work or watch TV for days at a time and this is every week.

I'm in Florida and we lost internet Wednesday night during the hurricane. We never lost power and with the exception of one neighbor down the street, no one else lost their Frontier internet. When we try to contact Frontier it just tell us that we are in an outage area and the ETA for remediation is (LAST) Thursday at 7am! You cannot get an actual person on the phone and are trapped in an endless loop saying we are in an outage area, then it hangs up on you! Oh, and the best part is the horrible Frontier app that tells me there is no outage at my address but then go to troubleshoot with the crappy AI assistant, it says there is an outage to be fixed last Thursday. I work from home so this is a big problem.

Asking for a supervisor for nearly 2 hours is ridiculous. Trixie ** is incompetent and failed to address situation with a supervisor. She was inept and snarky. This is incomprehensible and should never happen! My time is valuable! Because she does not want to take another call, she chose to waste my time.

Terrible customer service. Will go with any other provider available before going with this company. Will not listen to issue or schedule even schedule a service appointment. Absolutely nonresponsive to customers. Would give a negative star review if it were possible. Worst company I have dealt with in a long long time.

If I could give a negative review, I would. The absolute disregard for those receiving services is ridiculous. I waited 5 months for services to be set up and finally canceled due to never actually getting the service. Then was billed for the nonexistent service when I canceled. I have made 4 phone calls to get my funds back, being told different answers each time. The last call said it would take 90 days to get my funds back. 90 days to get back money they essentially stole from me! Why am I waiting to get back money that they should not have taken out of my account? Never use this company, they will steal from you.

Would lose connection daily for hours at a time. After about 2 weeks a technician was scheduled to come out. Took the afternoon off, then received a "sorry we missed you" type of message, but the tech never showed. When I called, instead of sending out another tech the rep said I just needed an upgraded router. Received the new router almost 2 weeks later (because the rep I first spoke with didn't place an order to have 1 shipped) and still no internet. Spent hours on the phone troubleshooting, but had to send another tech.

Frontier is hands down the WORST! I called trying to get issues with my service resolved and was told it would be several days before they could get to me, but when I called to just cancel my service instead they could magically send someone immediately. I’ve been try to get my service officially canceled and the equipment returned for over a week. I was then told I was going to be charged a $69 restocking fee on my router. I’m still waiting for the QR code to return my equipment from 2 days ago, so I will have to call a 3rd time and waste more time trying to send back their equipment.

One of the worst ISPs I've had to deal with. If you live in NWI I do not recommend as they bait people with the 2gb deal, don't tell anyone that the Eero 6 routers don't support 2gb wired and then bait you into upgrading to the 5gb so they can get you into the Eero7. They also don't oblige the service install windows and won't bat an eye at wasting your entire day.

This company is awful! I wouldn’t recommend to my worst enemy! Internet been down since Friday & been calling trying to get somebody out to my house & had to set an appointment for an apparent outage just for nobody to come on the appointment date & for Frontier to tell me the appointment is set for Oct 14th when clearly they seen on their side the 1st! I’m furious & will NEVER give them another min of my time!

Tech finally arrived. Quick problem resolution.

There was an outages in my area on 09/29/2024 that started at 4:51 am. I received text messages that they were aware and “working on it.” They were never working on it. The substation is less than a mile from my house and every time they sent me a text of “working on it“ I drove by and no one was ever there (friends live right across the street and cameras and also said they were not there). After over 24 hours of no service I was able to call Frontier. After 49 minutes of a run around I finally spoke to someone that seemed to understand. I also filed a complaint with the FCC and BBB. You know what? The “outage” was resolved in 30 minutes. Imagine that this is our only option and it is really a lousy option. For 14 years it’s been a battle with frontier.

I hate leaving reviews, but this internet is beyond terrible. We have had frontier for about 10 years only because there is no other option. A couple months ago we were offered an upgrade to help with Wi-Fi and streaming... Only upgrade we received was a price increase on our monthly bill. Here we sit again with no wifi. If you call you get someone overseas, they troubleshoot, then they say there is an outage and a technician has to come out. Then you miss a day's worth of pay for it to go out again. At minimum no wifi twice a month. My bill went from 78.00 to over 100 for "better" service monthly.

This is the worst service, worst speeds, worst reliability,worst customer service, absolutely ridiculous. Weekly if not daily outages, terrible customer service, equipment and infrastructure is complete garbage.

Terrible service. Stay away. Have been without service since Monday, they are sending a tech out Tuesday and they are crediting my account $2.00 for my troubles for being without service for over a week when I pay 134 a month. Math is not adding up.

Bill started at $39 per month for up to 50mb, we never saw more than 2! Bill kept going up, we were told to cover the upgrade to 5G, which is not being done in our area. Bill is now at $80/month. Cancelled service today and now have to pay a $50 fee for "restocking" the old modem!!! Run away from Frontier Internet as fast as you can! Call Verizon and get 50mb for $40/month.

The FIOS service is top notch...unless you need customer service for any reason. Their customer service is ridiculously horrible. Every time I have to call them for something, I'm on the phone (on hold 90% of it) for 1.5 to 2 hours minimum. They rarely fix the issue on the first call.

Terrible experience and it's still going on. I've moved and decided not to take Frontier with me as I had problems staying connected. I am still getting charged because they said I can't turn off service without a pin number. Took a long time to get a live operator, she tried over and over to get me to stay, when I refused she finally said I can't stop service without this pin number. I told her I don't have one and never had one. She said I did. She said at some point they would write me at my last address with the pin number but I never got it. Been a month now and I am still being charged by Frontier with no end in sight, I can not stop service. The only thing I know to do is try Better Business Bureau. Be very aware if you start service and demand a pin number even if they don't offer one. Seems like a very questionable tactic to continue taking money from someone who can't afford it.

From February of 2024 until today I have been fighting with Frontier Communications to stop overcharging me. I was promised several discounts and every month they would not be on my bill so I would call back. Each month I was promised that by the next month it would be resolved. I started getting these things in writing and recording phone calls. About a month ago when it still wasn't being honored I reached out to the FCC and the Better Business Bureau to file complaints. A representative from their corporate office reached out and I provided all of the written proof and she listened to all of the recorded phone calls, or so she said. Today she called me back and told me that they will not refund my money and they will not honor the discounts that they promised. Right or wrong is irrelevant and her excuse was that it doesn't fit their policy.

Frustrating, upset. I was scheduled for installment, no text conformation or status. Showed up after scheduled time, Rescheduled. I took time off work and no confirmation, No text and did not show up or call.

I only give them 2 stars because when the DSL service is working, it works great. The issues is that they have a lot of outages. I was told by their competitor to expect it, but I took it with a grain of salt as part of competition. They did not lie. From January 2024 til mid September, I have been without service for 41 days not counting time due to major storms. Three of the times have been for 7 plus days. As the final straw was being without service for a week and then 2 days later, the service went out again. That is reason 1. Reason 2 is that twice when I called in to get the bill adjusted for being without service for 7 plus days, I actually had to argue and threaten to stop my service in order to get credited. Just to prove how desperate they are for money, when you do stop your service, they will charge you for the entire next month and you have to pay an equipment restocking fee. I am surprised that they don't actually charge you to return the equipment as well.

Updated on 11/06/2024: I couldn't rate them low enough if it were possible. I had constant outages. My equipment malfunctioned, and they refused to replace it. My signal was constantly hacked. When I tried to have service moved to a new location, they tried to increase my bill by 150%. When I canceled my service, they gave me no refund, even though my cancellation was 4 days after paying the bill. I was promised a refund but did not get one. I was even charged for the next month's bill but couldn't log in to cancel autopay. If you want non-working equipment, hacked signal, broken promises, to be charged for service that you've canceled, and to always have to talk to people in foreign call centers when you try to get help, sign up with Frontier. I promise that you will regret it.

The salesperson walked to my house and lied in my face so that I could sign up for a "so-called" better internet fiber service.

I had Frontier cable internet when I moved here because there was only one other company available and they seemed a little better. I was happy with their service. Then they began running fiber optic cable all over town. I did not see any reason to switch, but an employee...or contractor, I'm not sure...came to my door and pressured me to switch to fiber optic. I am trying to live on social security and I told him I didn't want my bill to go up. He assured me my bill would always be the current amount. Of course about a year later my bill went up significantly so I spent over 2 and a half hours with their customer service on the phone....it was a nightmare. Finally a very nice customer service rep told me she would fix my bill and make notes in my file so that this would never happened again baring some catastrophe.

Our modem was struck by lightning, and our router at the same time. On a call to Frontier helpdesk they quickly agreed to send a replacement router, which still took three days to arrive. They were asked, and did check the modem, and believed it to be working. The replacement arrived on time. After using the prescribed set up instructions and going through the troubleshooting cycle five times ourselves, The modem and router were not working. This is easy to notice since the ethernet connection light would not light up. So, we called Support.

We were forced to have their service 'cause of AT&T. It was a nightmare. Most of the time now we’re with Xfinity and we’re happy. I was just reminded of them recently 'cause they have all their trucks lined up in a back road in Connecticut and they're not doing anything and a couple of the trucks are parked in a fire lane. I guess fire lane laws don’t apply to billion dollar businesses.

I have been waiting for them to get my internet for going on over 7 months and I’m not getting anywhere. I’m so tired of trying of all this and they have no problem sending me a bill for something I don’t have. I called to get my internet fixed and they said fiber was the way and the guys was drunk. The other guy was trying to get money off me. Here I’m now just been waiting calling every month to see what is going on and waiting and waiting on hold. I have been with you all for as long as I can remember. Why do I feel bad to be your customer.

Frontier service has been slow and never the speed they promised. They also want to charge $50 "restocking fee" when you cancel and return your equipment. It took 45 minutes on the phone with a rep to just cancel my account. They constantly try to resell you and then when finding out we sold our home they try to get me to sign up the new homeowners with Frontier. The customer service lady was very rude and constantly interrupted me until I finally said "would you please let me finish a sentence before you overtalk me". Do yourself a favor and DO NOT USE FRONTIER.

My Business Internet has been out for 4 days. I have lost revenue due to taking credit and debit offline. There is no customer support, no communication and no remedy. I have new service with Spectrum being installed tomorrow. What a nightmare. Do not go with Frontier, no matter what the sales rep tells you. Read the reviews. I wish I had.

I signed on with Frontier Communications and in the 2-3 months I had "service" with them, I probably had acceptable WIFI for 3 days. Every time I called for service, it was an average of 5 days to get someone out. That happened three times. Their people that answer the phone speak English that is difficult to understand. I am passing this info to the 7 neighbors who are aware of the issues and had considered switching to Frontier. I sincerely doubt they will sigh on to their service. My advice to those considering frontier communications for their internet and tv.... Run, don't walk to the nearest exit!! I have never experienced such a low quality of service.

I called to get fiber into my new house in early July and was told the earliest we could get set up was August 8th. The guy comes out to install it and says he can't do it because the drop was never installed. Oh really? If only there was some way for their company to know that before sending someone out. The drop didn't get installed until 8-28. Those guys hit my power feed (not really their fault) and we lost power for the day. Today on 8-30, I used the chat feature (calling is difficult to get to someone), and asked when I was being installed and they still said they were waiting on the drop. Once I assured them it was installed, I was now told my install date would be another 2 weeks out.

I was out of contract, and called to disconnect, they charged $50 as a disconnect fee! They are a bunch of thieves, will never be a returning customer again. Go with Spectrum. They are a respectful business and do not nickel and dime you to the end.

This service provider is the worst! Tech support doesn't know what they are doing. My service has been out for 2 days. Then they want me to take a day off work for their convenience. If not I have to wait another 3 days for a tech to fix their equipment. On top of that they hooked up and left a fiber line aboveground from the neighbor's junction box through my backyard and down the side of my house for the last 10 months. I asked for a supervisor and was told I would get a call back within 72 hours. Pathetic. I pay $110 a month. If you have a choice, go with a different company.

Really unhappy with the service disruption that Frontier is not resolving in our area. Being the only service provider, Frontier has taken our patience to a ride. We are lacking Internet since Friday 8/23 noon, called multiple times to their helpline which turns to an 8 hour ETA each time. There are 10*8 hours already gone and yet NO Internet. Many of us work from home and are struggling to do our day to day work. No real updates in last 80 hours. Pathetic service!

Recently my bill went from $49.99 to $64.99 then I called- Customer Retention Personal (Maria) offer to reinstate my bill back to $49.99 starting on 8/6, however when I got the bill (8/6-9/1) still showing $64.99. I tried to call three times today, first time after 24 mins of holding got disconnected, then second time I requested to call back- never got a callback, on the Third time I waited the whole 45 mins then call dropped/went to dead air. It's been a very bad customer service so far. I wish I had more Fiber services around my area, I would have left them on the spot. Review your order: **.

Ray ** came and fixed my Frontier issue promptly . He was very respectful and courteous. It can be very frustrating when the service isn’t prompt but I did not experience any problems or issues. We have had Frontier for many years and have always had good results. I would recommend Ray and Frontier for their great service. Thank you.

My mother passed away in 2023. I contacted Frontier to cancel the TV and Internet service on 12/12/23. I was given a confirmation number of **. I checked the account today and found that Frontier was still charging "my mother" for Internet service. I called again to #1 file a complaint, #2 to ask for a refund for the last 8 months, and #3 to cancel the service AGAIN.

Frontier Fiber - 2GIG: We moved from Xfinity to Frontier in Aug due to unreliable service. The entire process from ordering, installation and setup was the most painless ISP experience I've had in 20 years! So far everything is running (router, wifi EERO mesh) good. Ethernet speeds are around 1.2-1.4 gig downloads and higher uploads. WIFI is not as strong but no problems with coverage in our 3500 sq ft single story. I am paying slightly less for better service.

Worst company ever! Whoever they contracted out to do the digging in our neighborhood has cut through our existing cable over 20 times, cut through some people’s power lines, hit water mains several times and hit several people’s gas lines. One of the gas line people had to be evacuated from their home for several hours and all the neighboring houses had to be checked several times to ensure no gas came into their homes. You guys suck. I may not have a love relationship with Spectrum, but I can’t imagine ever going with you.

Was a Frontier Customer for 10+ years until other broadband options became available. Internet would go out on average once a month and getting a tech dispatched within 24 hours is impossible. Most of the time it was between 2-4 days....Customer Services Reps were nice and polite, however English is not their primary language so that was a struggle in itself. With more and more people working from home these days reliable internet is a must.

I'll resort to 2 cans and a string before I ever consider using Frontier. Due to a fallen tree that took out a phone line, leaving an exposed live wire across our driveway and into the neighbor's yard, I called Frontier to have them fix it. I was told it would be 2 days before they would schedule help. The live wire was preventing us from getting to or from our house, leaving us stranded. I also explained this was a hazard to the animals and children in our neighborhood. I was still told I would have to wait 2 days for assistance.

Since May, 2024 I'm paying 79USD for 1000 MBPs but receiving only 280-400 MBPs IS. I have a meeting with my boss and disconnected my internet and found out that my connection is running 280 MBPs and I'm the only one using the internet. Frontier Technical support can't do anything to help me to check why I've got a very low internet speed. I'm calling them 4 weeks and nothing happen. This company has no reputation in helping their customer.

I’ve had Frontier Internet for over three years. At first, it wasn’t too bad however, over this past year, their Internet service has consistently gone downhill. There is constant power outages. In fact, within this past week, there has been two power outages that is lasted a day and a half. I’ve lost count on the number of outages this past year. When it is up and running, it is unstable, encountering buffering & dropped connections. It is the worst service that I have ever had for Internet.

Frontier is one of the worst companies I have dealt with. It is impossible to talk to a human being when you call. They do not show up when they are supposed to. I have issues with my landline multiple times a year. We do not get the internet speed we pay for. I have been trying to get them out here to fix my father's phone. They sent a guy in a beat-up old truck. We had no idea who he was. He didn't know what he was doing and couldn't help. I was told they would show up the next day. No one came, as my father stayed home and waited. Had to try and call them. No success there! Can't talk to a human. I had to chat online with someone, who was helpful. It's just ridiculous that you pay the money and get crappy service!

I have been with Frontier since they took over from Verizon 10+ years ago. Their field crews have always been very polite & professional. Their customer service is the absolute worst ever. It took over two months to repair our most recent issue. Since December of '23, we have had at least 3 outages (including the most recent) that have totaled in excess of 4 months without phone service. They want to bill for the 4 months they did not provide service. It's now August '24, so since December of '23 they have provided a functional phone service for 5 out of 9 months, at best. If there was another provider where I live, I would drop Frontier in a heartbeat. We live in a "high fire hazard area" according to CPUC. For the phone service to be functional 50-60% of the time is unacceptable.

I've had no problem with the service itself and have never had to call for tech support. However, I just found out my "69.99 For Life" price was only 1 year and now it's going to be 79.99 because they had a rate increase. While $10 is not going to break me, the point is they used false advertising to get customers when they set up service in my neighborhood. We were told "if you sign up today, you'll have it for 69.99 FOR LIFE, as long as you don't make changes." Today I was told that it is that price until they decide to change the price. When I asked to speak to another department that could assist, I was told there is no other department that I could speak with.

We signed up for Frontier because our apartment told us that the building was switching to their service. Technicians arrived and realized that the hardware installed at the apartment complex (not the individual room, the entire apartment complex) was not able to deliver enough service to all the rooms. As a "temporary" fix they gave us a 30 mbps connection telling us they would come back to install proper hardware. They never did and never communicated with us. We signed up for a 500 mbps promotion and were only given 30 mbps while still being charged for the 500. We finally cancelled after 6 months and the guy I was talking to sounded happy to charge me a restocking fee claiming it would be around 80$.

Recently I bumped my service to 2 gigs from 1 gig because I was not getting even 700 Mbps. Thinking this would solve my problem, but it only made it worse. Before I was getting around 600 Mbps download but now with the 2 gig service I'd be lucky if I get 500Mbps and that is being wired directly to the router. A couple of technicians have come out to check on it and all they do is change the router and say everything is fine but the speed is still very slow. Now, to say that Frontier has terrible customer service is an understatement. I've tried to resolve this issue with tech support and customer service only to be told that everything looks good at their end! Maybe it's time to look for other providers even if I have to sacrifice speed.

I have had Frontier since they took over from Verizon. I called customer service the end of May because my bill had increased. The person I spoke with put in a new order that would lower my bill significantly and of course I was thrilled. Well it is now August and I just called for the 4th time because I never got the new rate I was told and my bill continues to increase. Every time I call I am told that the order hasn't gone through yet and it should be resolved by the time my next bill arrives. The person I spoke with today said that the order went through after the assignment department worked on it but my phone service has now been knocked out so I was then transferred to technical support.

I live in a rural area and fiber optic service is a dream compared to anything else available... when it's working. When there are service interruptions, don't waste your time calling customer service/tech support. They never have any idea what's going on and will leave you on hold for hours if you let them. If you actually get through, they will have you reset your router. Next step is to send a technician to your service address, but that comes with a warning for a service charge if the technician decides the work isn't covered. Will service come back in minutes, hours, days, weeks... who knows?

I canceled my service in October and they still charged me until March of the following year. Also return their equipment back to them, and they are still trying to charge me for the equipment, even after the fact that I had turned it in in a timely manner along with that the service was never good, we only stuck with them because it was the only people that would reach out in the country. Good luck getting somebody to come and service your Internet. It was months every time ours went out. Don't waste your time.

Absolutely awful from the minute they took over AT&T. Customer service is deplorable as is their tech support. Not to mention, paid ahead for phone service then when account was cancelled was promised a refund. Three months later, still no refund. Filing complaint with Better Business Bureau.

This is the worst internet service I have ever been subjected to. Immediately after I signed up they started increasing the fees. Within a few months I opted to cancel the service. I called appropriately to make sure that my bill was paid in full. They asked me to simply return the equipment and I would be done. The equipment was returned immediately in the original packaging as new! I assumed I was done like they had said. Then I suddenly got a notice from a collection agency which is something foreign to me since all my bills are automatically paid.

Came and installed it today! Thank you!

I have been with the company over ten years and have had the worst service. I'm a disabled elderly woman and have had to deal with not having a phone or having a high phone bill. I don't understand why it would take two weeks for a technician to come and fix my phone which is connected to my Lifeline service. Also they are extremely overpriced... I changed my Internet with them due to my service always not working or spotty service. Now my phone bill is higher than it was with the Internet. This company has went downhill from what they used to be but, I do know one thing I shall be finding better services from someone else l.

I decided to change to Spectrum for a variety of reasons. The issues that came up during and after I changed services confirm that I made the right choice in ridding myself of Frontier. Trying to get accurate information or resolve a billing issue is a complete nightmare. I switched my service and Frontier blocked Spectrum's ability to port out my phone number. Frontier was not answering phones or responding to emails for 2 weeks in April when my service was changed.

Frontier is no longer offering Service in our area so my mother was forced to get a new internet provider. She called to shut off the internet and they disconnected her phone also. She is 82 and has had the same phone number for over 80 years. They claim they cannot turn it back on without setting up a new account. We have set up a new account and was told it would be on within 24 hours. It has been 2 days now and still no phone. On support line for over 3 hours in last 2 days and still no resolution. I would recommend to never do business with this company.

Gave an installing fee for an address we no longer live at. Besides everyone that works at Frontier is absolutely the dumbest, most inefficient people to work at a company, they like to bill for services they either did not do/provide. Won't be paying that installation fee or deal with their "services" at all. Had them for 13 years because I had to. DON'T SIGN WITH THIS COMPANY. THEY ARE NOT TRUSTWORTHY OR WORTH THE TIME DEAL WITH.

I have been a loyal customer for years.. My bill was never late.. usually paid ahead and had a credit.. I came upon hard times and needed to cancel for financial reasons.. The lady offered me a great deal to continue service so I agreed.. only to find out it never happened, they won't fix what they messed up or give me credit for their mistake and I'm now stuck with a 300$ bill, no internet, and a headache. Customer service is a joke.. Being able to talk to a live person is a nightmare.. I will never deal with them again.

This could be the worst company ever. I waited on the phone trying to help a blind neighbor contact Frontier and after half and hour gave up. This company stinks. My 500 gig internet is worse than snail-mail. I'm switching back to Spectrum. Not that it is much better.

Frontier review statement. I have had Frontier Internet service on more than one occasion and have been generally satisfied with their product. My concern is with their customer service and my case there is a continuing issue of an erroneous account. That's not my address, not my phone number and not the current account that I was using, but still, the company continued to have issues with billing and we're unable to clear up the incorrect account.

Me and my Family have been without internet for 21 days now. We lost internet on July 5 and was told there was an outage in our area. Finally got them to send a technician out on the 18 and he told us that they have not been notified about an outage and we seem to be the only one in town affected by the outage. I was also told by an online tech that we are not a top priority for us to just wait today. We received a text saying outage was fixed and still no Internet. Called again and operator said there is still an outage in our area. The tech support automated number hangs up on us after we enter our account information saying nothing anyone can help you with. I have to give one star but prefer to give zero stars. This company does not care about its customers at all.

Two times I have had my routers fail and leave us without internet for more than three days both times. Customer service was of no assistance, I tried to get them to send a tech out next day and was simply told no. No appointments available even though their techs were in my area, we would see them parked in the van. Guess they were too busy to change my router. When they finally got around to it, the tech took less than 20 minutes to swap the router and get us back online. No wonder they filed for bankruptcy, their management is horrible. I could not get a manager on the line to save my life. Stay away, find another provider.

Well, Frontier has the best software for TV entertainment and their Internet seems to be very reliable. When it goes down you're screwed. They schedule an appointment and conveniently reschedule it the next day without letting you know and when you call to talk about it, they may confirm the new date before they’ll talk to you. It usually takes several days to get your cable fixed. There is nobody really to talk to. You call Lynn and it’s always a 30 minute or more wait and the drawbacks are usually an hour or so later. With that it’s probably the same anywhere you go. It's just I thought I’d let everybody know how bad support sucks. The support app is really just a monitor to let you know when they’re not coming and to sell you new features. It’s horrible to see them go down the tubes like this.

This is the worst communications company I've ever used. They do not offer DSL or fiber in my area but for safety purposes I got the standard landline service. It rarely works. It's been out for 5 days and I don't think they have even attempted to fix it. It's the only means of communication in and out of my area. If there is an emergency there is no way for anyone to call EMS. I've lived all over the world and I've had better service in third world countries. I had better service in Iraq where the cable was just laying on the ground.

Called June 18, 2024 to change plan to lower monthly bill. I was told at the end of the billing cycle this would take affect. The next bill had the same amount/no change. They said I called the day prior to cut off and could not change until the following month. Today 2 billing cycle they tell me a tech needs to come out with new equipment. My bill will not be changed until after he comes, they never told me this in June said my equipment was fine. I’ve been a customer for over 20 years. I’m done with this company.

Keep raising my bill, no heads up, no opt out asking.... Now this month $8.00 more a month for line maintenance (insurance for line trouble fixing) and they know I've been unhappy with their service and overcharging and that I am looking elsewhere. Hoping to be done with them this week finally. Frontier you should be ashamed of yourselves, I have gotten nowhere with complaining to Atty ** in CT, I just got a fast talking rep leaving voicemails not caring about my overcharged bills telling me my acct expired when I told her in a message I renewed less than a year ago!

If I could give then I would. When I switched to another provider when they couldn’t provide me internet on my new address, they kept on charging me months after moving out saying disconnect free and all. Plus on top of that once I paid all and confirmed with the agent that no payments are due and then again they charged me another $50 which I only saw when I got it from collections. Shame of you and your policy Frontier.

My internet is down for 6 days in Southlake Texas, I have been told it’s from service outage but it’s only my house that’s affected and none of my neighbors, they are not able to generate a ticket and send a technician because of shortage.. It’s summer and my kids are getting bored.. The company is joke.. I think they are short staffed on technicians and are not able to come to my house… if only Southlake had another provider I guess all my neighborhood will switch….

I gave them 1 star because of their customer service. You can’t talk to a person when you have a problem and the app doesn’t allow you to tell them what you are calling about. My line was torn off the house on the 17th of July and they said I couldn’t have a tech out till the 25th. Terrible customer service.

The worst internet company ever. I canceled a service appointment and spoke to the tech directly on the phone and he acknowledged my call to cancel. However he lied and claimed that he showed up at my house and no one was home. Now Frontier the professional thieves want to charge me a $50 service fee. We were told when we went with those thieves that there would be no service charge when needed. They are professional liars and they train their employees to be dishonest as well. Please stay away from those despicable thieves.

My router died on June 2. I ordered a new one three times over the next 30 days. Every time they promised I would get it in a few days but I never got it. I finally canceled. This company is the worst! Lousy customer service. Horrible people to deal with. It was a nightmare.

July14, 2024 - Yesterday I fought for hours through unresponsive support options until I finally found a live tech support person. After she evaluated our problem, I discovered that Frontier sold me a business account that did not include business support. Support for my account here in Irving Texas ends Saturday at five pm and does not start again until sometime on Monday with no alternatives available. As a result of Frontier’s fiber modem failure (their equipment in my facility), our conference of 70 plus churches at our facility this weekend will be without children's checkin. We will also be unable to stream our conference services on Sunday. NOT GOOD ENOUGH-by a very, very long shot. On Monday I will begin my search for a business level Internet vendor that provides business level support.

Customer service is a joke. Service is spotty at best. 1 GIG Fiber. I should NEVER have to wait on buffering or lower quality streaming. Customer service systems doing maintenance on their own system at 3:00PM on a Friday and can't assist you with ticket number because they don't even have their own system. Ridiculous.

This company is hard up on cash. They are fraudulently charging for services that I do not use, at a home I no longer live at. Cancel numerous times beginning in March when I received the first late bill! Called and spoke with Rhonda who said she was going to close the account since I moved. That never happened. Called again every month afterwards to get fees dropped. Haven't used their service since January 2024 with ACP to assist with bill payments until April 2024. Again I moved out in January. So how is the bill still going up!!!! Fraud company.

I cancelled my Frontier internet service I have had since 2017. The reason is they kept raising my bill, I guess if you are a long time customer, they don’t think you will cancel. Well, I switched to TMobile, I changed my phone from Verizon and my internet from Frontier. I received two phone lines, two new phones for free, and the top tier internet, cheaper than what I was paying. The nightmare began when I tried to return my equipment. When I called, they pulled up my account using my phone number, confirmed all of my information including the last four of my social. Then they asked for a PIN number that was assigned by Frontier. I had no idea what the pin was, so they had to send through snail mail my pin. They couldn’t send it via email, why, because now I know they make it impossible to return their equipment. It took five days to receive the pin.

What a Disappointment!!!! My previous Internet service was working extremely well, but several of my friends had Frontier’s fiber service and were pleased with them. So based on their recommendations I ordered their services. In fact, I had to order it three times as Frontier lost my orders, plus they required a credit check each time. I should have realized that this was not the service for me but continued to give them another chance. When their installation team finally came out, they were not Frontier employees but were contractors and had no idea what they were supposed to do. Because of many issues our installation was rescheduled four times over several months, again my fault for continuing to allow them to move forward.

Updated on 07/13/2024: Frontier has still not contacted us about the scam of the $200.00 Visa card due after our 90 installation promotion, installed on 1/2/2024. Unfortunately, we contacted department of consumer protection and due to the number of complaints the Attorney General has assumed this matter.

No amount of waiting online or on the phone will give my time back with these useless clowns. Six months of wating for a refund for loss of copper service for a month, on top of roughly six hours either online or on the phone over seven months. It’s a tragic failure!

Their website is very difficult to use, especially if you have more than one account as I do at two different addresses. The site constantly is putting one back just one of the accounts and attempting to review a bill or make a payment is very challenging due to the website issues. Sometimes they apply the wrong payment to the wrong account, even though the website indicates otherwise. Using their chat or calling for help is an act of futility. One would think that a large company like Frontier that provides internet service would have a slick website that works better than the average small business website. My dentist has a better website! The service is okay for my needs, although I would not recommend it for someone working from home as the service is not always reliable. The phone app does not work at all for more than one account and, like the website, not easy to use.

Do not ever use Frontier!!! Literally, just took 12 minutes to cancel. Then, she said, I owe another $79, even though I already paid for the month!!! Unbelievably bad customer service! I'll stand on my roof, with a pole, before I ever use this horrible company again!!!!

I switched from Spectrum to these idiots last year. When they installed they tore up my front yard and left huge tree roots exposed and sticking out of the ground. After a few months they blocked VPN access and require premium support at a monthly cost in order to fix it. That is right, they CHARGE for support. Anyone can unplug a router and reset it, but Frontier will BLACKMAIL you into paying extra JUST TO ACCESS THE INTERNET SAFELY. First level customer torture is provided by a live monkey with another company called STR who will throw feces at you. If you don't have Frontier DON'T SWITCH.

This review is a mix of good and bad. The services I had were fantastic! I never had any major problems with the internet itself. The customer service, on the other hand, leaves a lot to be desired. It took me 4 phone calls and more than an hour to get an adjustment on my bill, which still wasn't for the amount that it should have been. I just got tired of the circular conversation I was having with them. They don't have a good grasp on their own rules and regulations, and every person said something different to me. It's very frustrating to deal with a company that hires people without training them in all aspects of their job.

Frontier internet service has been great, I really enjoyed the service so far. But the customer service is really really bad. Every time I call had to wait for long hours. The lines are so bad has lots of static and I can hear my voice back and tried couple of times spread across a different months for different issues same static and feedback. Little surprising for a digital company.

Without a doubt the absolute worst company and service in the history of everything. Which is no surprise since they are the inbred offspring of the other worst company Verizon. Frontier is so big they don’t have to actually care because there is nothing you can do about it. They don’t have to help you in anyway at all. If anyone started an internet service and gave real service they could dominate.

Frontier wants you to sign up for auto-pay & e-bill due to which you will not receive any notification on change in terms. Specially, change in terms of return equipment which is even more sneaky as like a price change would show up on your statement, but this will not. By their logic they can set the return fee to $10,000 and you are stuck with it with no recourse. Horrible company. Just look at google reviews (1 star).

Frontier dug a massive hole in my yard to set up their connection box. They left all the dirt and in a pile in my yard. Now I have an ugly green box that is able to be opened by little children on MY property. Horrible company and I hope no one ever uses them.

I got Frontier on May 24th I asked for YouTube. I got it on June 20th. The YouTube stopped working. I called. They told me that I don't have YouTube and my account is closed for you. I received a bill yesterday in the mail when I opened the bill. It was for you too for services from June 25th to July 24th. I called frontier billing customer service. The number on the bill. I was told to call another number which I did call. When I called the number the gentleman said he was from customer service. I said who he said YouTube. He said that he needed my email. I gave it to them and then he told me to go to a website. The minute my computer hit the website. My computer shut down because it was a virus trying to attack so my security held. All the sudden I started getting phone calls and I was bombarded by the phone calls from an international number. I was able to block the phone call

On 04/28/24 my Frontier router stopped functioning. I called - They said that they no longer supported that router and I would have to switch to their new Fiber system which they have been advertising but never said was mandatory. Upon attempting to schedule an appointment to have the new service installed they said that they could not provide the underground service my residence has! I went to Comcast. Now Frontier is hounding me with Junk Fees including a $50 restocking fee for a broken router that they no longer use... JUNK FEE!!!!

PROSPECTIVE CUSTOMERS BEWARE: I don't know how this company stays in business!!! First, I placed an order in May for internet, Youtube TV and 2 landline phones (I have had these 2 lines for 26+ years and use 1 for business purposes). Was told that they could only port 1 line initially and the other immediately after service was established. It didn't make sense to me but I agreed, I'm still waiting since May to get my business line ported over. I have called numerous times to resolve and the only thing I got was higher blood pressure.

Only giving 1 star because it won't let me put a zero. Horrible customer service and technical support. My internet went out on May 28th due to major storms. I've made 6 phone calls now asking for a technician to be sent out because internet drops 5+ times each day since the storm. Their automated system has now canceled 2 of my scheduled service appointments and now want to charge me $150 to send someone out. Their pricing is fair and they offer good internet speeds. But do yourself a favor and go with another provider since they do anything they can, including charging customers, to send technician out to fix issues with THEIR fiber lines.

THIS COMPANY SUCKS! I was tricked into getting their service during the promotion right before Christmas and was promised the fastest internet + $100 visa rewards card. To my surprise, after getting back to work the internet was worse than it was with Spectrum. The internet was slow, glitchy, calls were frozen -> in my household there are only 2 people who use the internet, so it shouldn't be a problem from my end. After calling customer support and troubleshooting I was upsold $10 more to monthly payment and was just sent 1 more router (note: my house already has 4 routers in the house). This situation just shows how incompetent their customer service is...

I know people leave reviews when they have a negative experience and my review will be no different. This review is 4 years in the making because that’s how long I decided not to fly with Frontier. I even let the useless credits expire! Four years ago I missed a baby shower because my flight was bumped to the next day without any reason. 4 months after that I missed a funeral because my flight was delayed over 8 hours. On each of those occasions I had the worst gate agents who were less than happy to help me. So instead of complaining I decided to just not fly them anymore. Until I needed to get to my Wife in a different state last minute, guess who’s flight was bumped to the next day. Still not complaint from me even though I spent $80 in Ubers to be at the airport on time to make my flight. Lost a paid night that my hotel because it was past the change time, and lost time with my family because my trip was cut short due to my changed flight.

Honestly I’m not even sure where to start. I’ve had Frontier Communication services for at least 9 years. In those 9 years my internet service has been equivalent to dial up….slow and I’m lucky if it even works at all. As a mother who homeschools we use our internet (or try to) to complete certain parts of our curriculum. So our internet is very crucial in our education. Some would ask why continue to pay a company for a service that doesn’t even work half the time? That’s because where I live that is the only internet provider available to our location, so unfortunately I have no other choice. It appears that Frontier knows this as well and uses that to their advantage too and feels they can provide any kind of crap service they want because they can. I have had to contact Frontier over the years so many times that I’ve lost count.

*** STAY AWAY FROM FRONTIER INTERNET!!!!*** I called and cancelled my internet service on 6/3/24. I was informed that there is a $50 "re-stocking fee" for sending back the router that I probably have paid for 10 times over renting the modem over the years. I was also informed that I would be charged for next month services on a bill that wasn't even due yet. I asked the representative "why you would charge me for service I wouldn't even receive"? and she stated that it is in the terms of service, even though I have no contract. Well, I looked and cannot find any verbiage that states this. I have since filed a complaint with the Better Business Bureau and the FCC.

This is the worst company I have ever had to deal with. I was promised a rate of $19.99 which was the only reason I went with them in the first place and I never received this price! Instead they charged me $39.99 with a $10.00 discount for auto pay, They promised me 3 months of whole house WiFi which also never happened, not only that they were going to charge me an additional $9.00 for this. I finally was able to cancel my service which was no small task. It’s costing me over $168.00 to unload this company. I’ll never use this company again, not sure why they haven’t lost all their customers yet and are still in business!

Stay away from this company. I was talked into getting service with Frontier through a sales rep. He hyped them up, so much that I tried it out. First day with them I had laggy gaming service with 1GB! I then tired to call and cancel my service and they said I need an access code that was never given to me before I could cancel. They said to login into my account to get the code. The app nor the website would allow me to login. They said they would send my code in the mail, 1.5 weeks later and I received nothing. After an hour on the phone I was finally able to cancel, but I would be charged $200 (Which I am not paying). Pay the extra $10-15 at a different company and save yourself.

I was in the process of moving, and since I work from home, I planned my entire move 2 weeks in advance around the date Frontier could install internet in my new apartment. I received the confirmation email of my appointment, and called 4 days before to confirm the appointment was still scheduled - all was going well. The day of the appointment, the installation time was between 1-5pm. At 2pm I contacted support just to confirm things were still going as scheduled, and they told me a technician was already around my area and would be calling me soon. They didn't call and I contacted support at 4pm to find out why there was a delay. The support agent then told me I didn't have an appointment, despite me receiving confirmation only hours earlier. Eventually they got their supervisor on the line, and the supervisor proceeded to blame me for the appointment falling through, despite it being a technical issue on their end.

I have been a very long time customer of Frontier, my internet went out on June 11th, and today is the 17th, and no one has came to fix my internet, I have called every day trying to get someone to help. They made my appointment on June 19th. That left me an over a week without internet. I can’t do my husband's work schedules, I can’t watch TV, I can’t use my computer. This is the most terrible service I have ever had. And they do not give a crap. I am telling everyone I know to avoid Frontier. Once you got it, they could care less about customer service. I am beyond livid over the terrible service I’ve received. It says upload images, of what a computer with no internet, a tv blank screen.

I had Frontier for a year then moved. I called to cancel and thought I was all set. Nope I was not. When I saw I was still being billed (autopay) I called Frontier and they had no record of my account (they were using new address). Called again and was assured (again) that my service would be cancelled. It was not. Finally, today, it was cancelled and they refuse to refund $ I paid for service I did not receive. They were rude and made it out as though it was my fault. Terrible customer service.

This company is terrible. Had their phone service for 40 years. Requested upgrade for fiber optic internet. Took them 4 weeks before they installed under ground fiber to house. It took them about 2 hours and made a mess of my yard. Then scheduled 3 appointments for them to install equipment in the house. They never showed for any of the appointments. Got no help from their customer service. Needless to say I am canceling all service including the landline I have had for 40+ years. Stay as far away from Frontier as possible. I'll never deal with them again.

You better get your plan in writing. A few years back I signed up for a three year deal and after one year they raised my rate by 50%. After two months of giving me back a credit, they finally refused to honor the price any longer. I dropped the service and would not use Frontier if they gave it to me for free! Customer service is lousy. Long waits on hold.

Frontier raised my rates the moment they could (after month 12). I called and told them I would switch if they didn't leave my rate alone (which is the same rate they offer new customers) but they wouldn't. When I called a few days later they said they would leave my rate alone but by then I'd installed a new service. To add insult to injury, they charge a $50 "disconnect" fee and refuse to prorate their last bill, they claim I owe the full increased amount even though I did not accept their price increase and moved to cancel as soon as they informed me.

Stay away from this company!! They do not care about their customers and the representatives will lie just to get off the phone when you call to report a problem. Then when you reach a "supervisor" they talk to you like crap and call you a liar about having internet issues.