Frontier Communications Reviews

Giving one star just because zero is not an option. We’ve been Frontier customers for 3 years and have had unreliable service and terrible customer service for the entire time. We’ve been without service for 3 days and had an appointment scheduled today to resolve. The technician was a no show after we called twice to confirm the appointment. Just now we were told that the appointment was rescheduled to tomorrow but this was done this morning with no notice etc. So now we’re expected to sit around for another full day hoping that we get a technician. Bottom line, avoid Frontier like the plaque.

This company they lure you in with a cheap deal. When you call they sound mad because you don’t wanna go to the higher rates then they try shove a basic security system for over a grand. When all said and done and time for tech to come install they missed three appointments and their tech lied. Said I won’t be available twice. When he finally shows up looking like a bum dirty shorts and dirty shirt he has an attitude. I still put up with him and hopefully one of their managers within the next ten years calls me back as promised so decently. I wouldn’t recommend this company even if you pay a little more.

I still can not believe how horrible Frontier customer service has been. Customer service gets an F and their fiber 500 service gets a C. While the speed is not the issue it's the reliability. In just a short 4 months that I've been a customer there have been 8 times that my service was down for more than 2 hours. (Wisconsin) Also, there has been issues with my bill every month. I'm switching back to Spectrum Internet. Think twice before you switch to Frontier.

0.5 Mbps, 60 dollars a month, daily internet blackouts for a few minutes, and long wait times for customer service visits. In the past, it was in use for several years. The competitors are so much better. After waiting two weeks for an employee to come out, they found that an important box near the road had been run over. They fixed it, but the speeds showed no noticeable improvement.

I was told that I had 25 days to sample the internet service. I didn't like it due to problems in week 1. I canceled before the 25 days were up and returned all equipment. I was then charged a restock fee, an early termination fee, and an extra monthly fee cost. Now, they are putting it on my credit report. I will never try or get their service.... ever.

Called 2 months in a row to get bill fixed. Every time I call their computers are down. And can't get anyone to fix my bill. Was on phone over an hour last month. Said they had it fixed. Nope... bill came the next month the same. Now they are having same computer problems. Can't fix again!! I don't blame the staff that were trying to help, but they are not given the tools to work with to help customers.

Customer service and the online website experience is just crap. Their website does not allow you to log in most of the time and when you make changes it does not keep those changes. Trying to pay your bill over the phone is absolutely nuts because you need to be rerouted three times just to get to it. That’s with the number they provide to make those types of payments. Cannot get a hold of a person because their automated system literally prevents it from happening. Just garbage customer service.

Frontier internet service was very slow and when I canceled service they failed to do so an continued to charge me for 2 more months. Then I called and asked them to refund my money. They agreed that I canceled them. I said I did but they would not refund my money. PLEASE do not use this company, you will be very sorry you did.

First, when I installed it, it kept having technical difficulties. We came to find out that was the modem that’s defected. We changed the modem. They refuse to send the technician out. I had to replace it myself. I was an automatic payment. They disconnected my service for not returning the equipment. Don’t go with Frontier. Go with spectrum.

This company is atrocious.. Their customer service is horrible at best. If you suffer an outage they believe a reasonable repair ticket is 3 weeks. I recommend seeking elsewhere for service. I pay for the most expensive service and my experience is the worst I've ever had with any company. They treat you horrible.

I placed an order and after talking with my current provider I decided to cancel the order with Frontier. The first customer service agent refused to cancel my service and continued to try to sell me with a lower price. Three days later I tried to cancel again. This time I got hung up by the auto responder and two customer service agents. Then when I finally got someone on the line who didn't hang up on me, he still tried to sell me with the offer of three free months. In other words, I didn't even get the service installed and I had a hell of a time canceling. The customer service is the worst I have had to deal with in years.

My wife called Frontier to get a landline set up in a nursing home for her 95 year old grandmother. My wife specifically said "landline only.. no internet needed". Upon receiving the first bill, we realized that it had internet service on it. The bill was $120+ instead of $60 as it should have been. My wife called back to have the internet service and invalid internet charges removed. Frontier would NOT remove the internet charges. Again, her grandmother is in a nursing home, which gets almost all of her money every month. So, my in-laws had to pay the bill for her. Recently my wife's grandmother moved to a different area in the nursing home, which required another call to Frontier. My wife said "landline only.. no internet needed" again this time.

Raised my bill 15 dollars, I asked them I need to lower it or go to a slow internet speed 200/200. They told me they can't do anything for me. However I had the 200/200 a couple years back. I went to cancel my account and they told me they would take my bill from 87.99 to 19.99. So they can magically lower it because the fear of losing a customer so I agreed to stay. My bill was supposed to be 19.99 month is still 87.99. This company did this same crap when it was FiOS, changed name same corruption. Canceling today and never coming back. This company deserves bankruptcy.

I had an appointment for an installation on April 17th, but I am still awaiting service. When I attempted to speak with a representative, I experienced a lack of clarity and consistent responses. I have made multiple calls and have received the same assurance: "We have been working in the area and will be at your property tomorrow." This statement was made on Thursday of last week, and it is now Tuesday, yet I still do not have internet access. My confidence in this company has significantly diminished, and although I would consider canceling my service, they are the only provider available in my area. It is disheartening to witness how companies can treat their customers when they face no competitive pressure. I anticipate that when I finally do receive service, it may be of subpar quality.

After 1.5 hours on the phone with about five unqualified customers service individuals finally I was transferred to Michele who was wonderful and in no time gave me a ticket number and set appointment for the service I needed. Frontier needs more employees qualified like Michele and you will never have people cancel service with Frontier. Elena G. from Oxnard California

Terrible Terrible Terrible. Majorly annoying. Customer service is zero help. ALL they want is PAYMENT!!!! They totally avoid any issues you may have. They just want to hang up after you pay, with no confrontation. I'm done!! My friend switched to Frontier and they had major issues and got rid of them quickly.

Frontier is not a reliable source of internet. I've only been with them for a month and a half and already have had my internet go out three times for more than a day each. It takes forever for frontier to get the internet back up and running. You can be without internet for days and I live in the city. Frontier is the worst internet service I have ever had in my life. Think twice before you order.

I don't even have Frontier as a service, but they have become aggressive with their advertising for fiber, going from ridiculous amounts of junk mail to the point that they now have salesmen who roam the neighborhood and who are extremely pushy. I stood on my porch going in circles with the guy because he kept insisting I needed to sign up and switch despite clearly explaining several times that I am a renter and can't make changes without permission. He kept asking what it would take and I kept saying it wasn't up to me. Sorry you don't understand the concept of RENTING.

I am giving this company 1 star only because I have to give a star in order to write this review. All I can say is "BUYER BEWARE" especially if you are a business looking for a business account. I will preface by saying that I will be holding back on providing certain names for the protection of their privacy. This company allowed an individual that had a personal account to switch it over to a business account, in the name of a company that did not belong to him - without ever verifying if this business was his. Frontier facilitated an ILLEGAL transfer and this account is now going into collections - this is how we learned about the entire mess.

I have been a customer of Frontier for many years. I recently moved and wanted to disconnect my cable. Did you know that when you do the router has a 50$ restocking fee. If you don’t return the router it’s 100 on top of it. They are constantly raising their rates with poor customer service. We don’t have Frontier here and I’m glad. I would never use them again.

After being lied to about how great their trash internet service was I went to cancel. Was told I had 30 days. Went to cancel and they are now going to charge me 200$ for return of equipment and other fees. Their internet was supposed to be 1 gig and never got above 300mbps. If you're thinking about switching don't waste your time.

Have been a Frontier customer for many years. There is no such thing as "service", only robot chat lines that do not provide needed communication or service. There is never a problem with the bill increasing, but it is IMPOSSIBLE to reach a human being for help by phone or online. Recently a fiber-optic cable was installed in my front yard, and the folks who did the work ruined the landscaping. I am unable to reach anyone to have the needed repairs done. Very dissatisfied with Frontier.

I give 0 stars but that's not an option. I had a tech over to run their new fiber optic wires. Told the guy to put it through the existing hole that they made when I initially signed up for service. Guy said, "No. I can't. The hole is too small." (Well make it bigger duh!) But instead he makes a completely new hole right next to the one that is now useless. The guy also used my ladder without permission and then just left it set up in middle of garage. He connected the new box but only used a small cord so it can't sit on table and he left it on the floor. This guy then texts me after I made a claim saying "hey I'm from Frontier. Are you home?"

Frontier does not deserve ONE STAR, it's just the worst. My bill seems to have gone up, YET AGAIN, and the service is crappy. My son will review my bill, I MUST be getting charge for service I do not have. I want to know exactly how they are fleecing me, and I know they are. My bill is over $10 higher this month than last. I will be shopping for different providers.

Absolute trash of a company. Do not do business with Frontier Communications. They are a rip off. My service went out and they cannot come to service my box when it is convenient for me, that is when I'm not at work. Worse their next appt was not for another other week. My home security relies on internet!!! This is completely unacceptable. Worse, so that you never have service interruption, they want to charge you another $25 a month. WTH! I am cancelling my service 1st thing in the morning!

I would gladly give them a zero if I could the service was great until I had to cancel it because we were relocating out of state and the customer service with undeniably the worst I’ve ever had to deal with. They were charging me an extra month for Internet and YouTube and I called they said they would refund both. They only refunded YouTube. I had to call again and they tried to tell me that that was not true until I made him pull the call and they said, "I’m sorry it is something we are refunding you" and a month later it’s still not refunded and I’m not paying anything on this account until they correct it and make it right. I can’t believe how many phone calls and how long I’ve been on the phone to take care of something so simple. It’s absolutely ridiculous.

Poor services. No good technical support. One of guy James disconnected my home services when I was for LAN connection. The eero modem has 2 port for 1g and 2.5G , the port not lan. Technical support team wastage my times. Poor speed and no one resolve issue. My recommendation no one should take Frontier services. Contact was no installation fee. The company send me $86.00 bill. I report to FCT and consumer support with lawyer to law suit. Frontier fully a fraud service.

I have been using Frontier for years, I've called about service many time being really bad in my area. Every time I talk to a customer service rep, they tell me stuff but do not listen to my real problem with Frontier service. It's like they block you out when you start trying to explain how bad your service is so they can just keep charging you for a product they advertise that you really do not get. I live in a somewhat rural area, and do not have many options for service. I finally got through to a supervisor or they said they were a little while back, they told me that I really should have been told service in my area for what they offer really should not be offered in my area, but the company just keeps charging me each month no matter what. I believe that if companies are going to sell you something, then you should get what you pay for and I would love to stream a movie to my tv.

I called Frontier the other day to see about landline phone service. The woman that answered, I was unable to understand her due to her Asia accent. I hung up and called back shortly there after and another woman answered, again **, and I was unable to understand her. I politely asked for someone in the states, at which she asked why? I told her I did not have to explain this to her. She then very loudly said "You are racist!" at which I hung up. I still am looking for a land line but have no idea how to speak to someone I can understand.

Good experience with installation and set up. No problems with tv and internet, except that I received a bill one week after installation when I was told there was a one month free trial period by the agent that signed me up. Texted him with no response. Chat communication on app was not helpful at all. No number to call to speak with a human. Very disappointed with that issue but otherwise happy with service.

This company deserves ZERO stars. We've had Frontier for a few days short of a month and the problems began on day one. The day our service was to be installed no one ever showed up. I was home all day, but the technician lied and said no one was home. Apparently he forgot that most people have doorbell cameras these days and mine showed no one coming to the house all day. I had to talk to, no exaggerating, eight different people in four different departments and it still took several more days before anyone came to install service. Furthermore, their customer service is all outsourced and all they do is read from a script. If your problem isn't contained in their script they will lie or disconnect you.

I had an appointment for a fiber internet installation today, 3/28/2025, between 0800-1200 noon. The installer arrived at 11:00 and finished pulling the fiber from the curb to my house at 1345. When I called Fontier, after suffering their IVR questions and getting to the wrong department, I was transferred to the "Welcome team." I asked when the installation was going to take place and they said, "oh, to be honest with you, we will not be dispatching someone to install your service today." Maybe some people can afford to lose full days waiting on installers, but I cannot. When I told the "Welcome team" agent that I wished to cancel the installation, he said, "okay, we'll cancel your installation, hold the line." I hung up. I'm surprised on multiple levels.

Terrible service, terrible customer service, tons of hidden fees, extremely hard to send equipment back and they will put your account into collections as fast as you can which will cost you about 70 points on your credit score over your final bill because they won’t actually let you know when they have received the equipment…which will be an additional $500 if you don’t send it back. They will have you pay to schedule a pickup and then give you qrc codes the pickup people can’t scan again costing you money. Their service is sub par and extremely expensive $90+/mo for standard and when you can’t get a connection in your house they will sell you pods or enhances and charge you even more monthly to use the service and for the monthly rental of those pods. Ridiculous, greedy, and ineffective.

Not even possible to speak with a human being who can communicate, even "chat" blocks you unless you want to give the computer every personal detail and then they won't let you chat, they just want your info and are too busy at the moment but will contact you later. Am I not the customer, no one's available at "my convenience & time" only when they have time!

We scheduled a new install when we purchased our home. The tech who came out did not install our internet correctly and we were only able to register in the low 70s for internet speed. Our plan promises 500+ speed. I work from home and rely on this daily. In order to reach someone to fix it I had to navigate through calling someone in sales who connected me to a technician. Calling the customer support number did not get me anywhere as it is an automated system. Finally a technician came out and fixed everything. For the first four months I paid for service but did not receive what was promised. Then they asked if I’d like to purchase an upgrade to my package. No. I’d like the service I’m paying for currently.

$50 'Equipment Re-stocking' fee for return of modem not disclosed at time of initial order. Was not in signed agreement. This is called 'fee packing' and is illegal in most, if not all jurisdictions. Also, we moved out of state and cancelled service mid billing cycle and do not get a pro rated credit on remaining service. Terrible and misleading business model. We will never return.

I have spent several hours over 3 days and spoken with 10 different people trying to get landline service set up for my ex husband in assisted living. The facility has an account as do other residents. Can’t seem to find anyone who even knows which department I’m supposed to speak with. Director of the facility spoke with operators, gave the account number and they couldn’t find it. Poorly trained people in every department. What should have taken 15 minutes has been an hours long nightmare. Run from this company if you have any other option!

I’ve never written reviews online, but I had such a terrible experience with Frontier Internet that I feel compelled to share my story. Two people visited my door to switch me to Frontier Internet, promising me better internet at the same price. Intrigued by their offer of faster internet at the same price and the ability to cancel anytime without a fee, I agreed to the switch. A few days after the installation, they informed me that my account would be active within 24 hours, allowing me to manage my billing. However, after waiting for three days, I still couldn’t access my account. It consistently displayed a “SYSTEM ERROR” message, prompting me to call Frontier for assistance.

I would not recommend to use Frontier as your internet/phone provider. My mother had service with them for some time and recently cancelled their service because of increasing prices. The customer service is horrible and dishonest with what they tell you and what they end up doing. After my mom cancelled her service I reached out to Frontier to get the final bill. I spoke with a customer service representative because my mom's account was showing a credit of $39.62 and customer service guy said she would not get that back. I asked him if this was final bill and he said yes and we did not need to return the modem.

Switching to Frontier did not go seamlessly at all, actually it was quite the nightmare. We switched from spectrum because of price. Our bill was very high after 20+ years paying almost 400 a month. Well our bill went down with Frontier but the service sucks. They are closed on weekends also so if something happens to your service you have to wait to schedule an appointment. The fiber optic line they put under the ground is only at the surface and can easily be cut or severed. Which that has happened twice now in only a couple of months. The house next door is having work done and with them during a survey and a new papers driveway they managed to have the line cut twice now. This happened on Saturday morning and it's Monday now and our appointment is not till tomorrow between 1 and 5 pm and we have no cable, no TV at all, actually not even netflix 'cause we have no wi fi. So if you are thinking about switching, think about this.

I called to cancel after signing up for the new service and suddenly she's offering 2 months free and only 25 per month internet. So, you might try that if your bill is creeping up.

Very poor internet, customer service. Took me four phone calls with a minimum of 15 min a piece, and three extra months of billing me for no service. When confronted about the extra billing I was told pay it or it goes on your credit report. Down right criminal. It's a ransom pay it or else... How can they even be in business legally????

Horrible internet company that scams people and tries to ruin their credit. I canceled my service because I was moving and called days before my internet cycle needed which then I was told I would be getting some money back because of that and I was told service would be canceled at a certain time. They canceled my internet right away and instead of refunding me an amount because they charged me for the following month when I didn’t even have internet for the rest of the month and I also wasn’t there for the next month. Then the code they provided to return the equipment wouldn’t work I tried several times going to the UPS and wasting my time and money. Then I called them and never received a box to return the equipment. They sent me to collections. Horrible company stay away.

Updated on 09/02/2025: After calling over and over again they waived the fee as they were unable to prove that I previously agreed to the fee.

I’ve been a customer for many years and have never been late with a payment. I work from home and have experienced numerous internet outages which, at times, have been in the middle of critical client meetings. Recently, I decided to cancel my Frontier phone/internet service and go with a more reliable vendor. It took more than a week and conversations with at least 3 or 4 different customer service representatives, each of whom assured me the cancellation was processed (it was not).

I had an installation appointment for today between 1:00pm and 5:00pm. So I dutifully waited for 4 hours and no one showed up. Their customer service line closed at 5:00pm so I had to go through a chat bot. After about 30 minutes I got through to a live agent who told me that the appointment had been moved to a date 2 weeks later AND NO ONE BOTHERED TO TELL ME--NO EMAIL, NO PHONE CALL, NO TEXT MESSAGE.

If I could give a half of a star I would. Customer service is non existent. Our internet at my business has been down for 5 days. Frontier failed to even show up for their scheduled service call. It is difficult to speak to anyone. Their chat bot runs in circles. It is a horrible service and company!

I called Frontier on March 7th to see if my bill could be lower. Brice kindly accommodated me. However, I realized after a couple of days that I no longer had call waiting. I have called Frontier three times since then, been on the phone with Frontier for over three hours. Now they have completely disconnected my phone. If I could Frontier a minus 10 I would. STAY AWAY FROM FRONTIER.

Hello everybody. We have had Frontier for approximately 3 weeks and are totally disappointed. This past Tuesday it was down the entire day which costs our business $500 or more. Getting a hold of someone at customer service it's like pulling teeth. We were told when we signed up that their customer service was open 24/7. That is a lie.

Frontier is awful and a rip off. I have internet only and I get billed $166.00 per month for what I don't know. Then I pay the bill and by the end of the month. They are shutting off my services off again for non-payment. They don't answer the phone. You have to call back several times and when you do, they can never explain why the billing amount constantly changes and why the bill is so high when I didn't start off paying that much. I haven't added or taken anything away. I honestly only have them because I'm waiting for another internet provider to service our area otherwise, I would have been closed my account. Poor all the way around. Never again!! The worst.

This company is so incompetent. I received an offer from them to upgrade my Internet for free due to my long time with them. After 3 failed appts (them not showing up or cancelling) I finally booked another appt. Then I received an email to confirm my appt. But they switched the offer to a lesser speed. I called back and was told what they offered was now more expensive. Was supposed to increase speed 10Xs for some price. Bait and switch. No wonder my cousin who worked for GTE, then Verizon before they became Frontier retired. She referred to them as Flintstone communications.

The sales person from Frontier entered my open garage without invitation. How is this acceptable for any business? No, I am not able Frontier customer, nor will I choose to be a customer in the future. Walking into a private residence without invitation is not legal.

DO NOT!!! Get Frontier internet!!! They are real **. Their customer service sucks. Had it for 1 month and only worked for 10 mins at a time lost signal. They wanted $150 for service fee. Plus monthly fee to fix problem. I said no!!! Crazy. So now they are charging me $176 for disconnecting. They can kiss my **.

I have had Frontier internet for 2 days and I already hate it. It's terrible. I hate myself so bad right now for leaving my old service provider. I had better internet connection, in prison. Lol and I'm not lying.

I have been a business customer for over 10 years. Last year I had several outages with at lease one lasting all weekend. That is an issue for a hotel that is open 7 days a week. The last straw was when my bill over 2 months went for an average of $200 a month to $246 a month. That is almost a 25 percent increase over 2 months. I chose to go to VOIP and a cloud based PBX system. When I ported my main line number and my 800 number over to a new provider, the online form I filled out to port the numbers asked what to do with any other numbers. I selected cancel those lines. A few days later I received an email from Frontier acknowledging my port request. I thought all was good. It turns out I was wrong.

Had them for too long. 20 years. Put up with in and out internet mostly out, sorry customer service, bills that began to increase monthly. Waited for customer service for HOURS. Finally switched to T-Mobile. What a fool I was. Instant customer service, lower bill. How this company stays in business I will never know.

Truly terrible service. They had a technician out to set up my internet. Got the times all wrong then when they finally did, the internet worked for a few minutes but once the tech left it stopped working. I called again the next day and they said it would be three more days before someone else could come out. This means our baby monitors won’t work and I won’t have internet to work from home. They wouldn’t let me speak to a supervisor and kept use trying to get me off the phone. No help at all. If I could leave a zero star review I would.

Over the years I have done tens of thousands of dollars of business with Frontier/Verizon/GTE and I still have a monthly Frontier bill of $700.00. It pains me to write this complaint, but today (2/27/25) I had a miserable experience with a Frontier technician who came to my business for a service call. When I set up the service call my assistant explicitly arranged for a Frontier technician to come between the hours of 1 and 5 PM so that my network technician would be available to ask some questions.

By far the worst service I’ve ever received, don’t ever sign up. They have high fees if you decide to cancel and there’s no one to help you when trying to cancel or return your machine, save the time and do not do it. I promise other providers at higher costs are bettter and easier to deal with

If you can avoid this place, do so at all costs! They start with a low introductory rate. They will convince you to bundle services or outright lie and say that you must have phone service to have internet. Fiber optic internet will be out at least 1 day per month. If you work from home, be prepared to use a cell phone as a hotspot or go find wifi somewhere else. In the middle of a good game? Too bad, there's an outage in your area. Good luck getting anyone knowledgeable to help. After having you restart the router 8x they will be clueless and say you need to upgrade your service, likely at a special rate.. It won't make a difference however and that rate will leap after a few months. Bills will increase multiple times per year. When canceling service, you will be billed for an additional month and an additional $50 restocking fee for an outdated router.

I see 1.3/5 for Frontier and unfortunately we were forced to use Frontier due to our location. Internet connection and customer service were pathetic. We discontinued service 2 months ago and they are continuing to bill us after multiple phone calls stating otherwise. If I would have known we'd have to deal with the nightmare of Frontier, we would have gone without it!

They promised me 3 months free upon signing up and won’t honor it. Also the technician hooked up the eero to the wrong account which caused me to miss a day of work. Unprofessional, unethical and liars. Offering promos they don’t offer. I am going to Spectrum, good riddance.

Updated on 04/15/2025: It's been 8 months since I disconnected my service, and I am still getting billed monthly, despite following all available instructions for cancelling. I made the mistake of giving them my bank account number rather than my credit card number, so I am unable to dispute the charges. Looks like I will be getting billed by Frontier for good. They behave like any cybercrime group would, and it looks like I will need to take legal action at this point to stop them from billing me.

Lost service 1/30/2025. Couldn’t come for 4 days to fix. Fixed for one day, goes out again while I watched the Tech working at the road. Called again, said they couldn’t fix for 2 (yes two) weeks. I called to cancel and was informed I had to pay $50 if I do. In trying to contest this I have been promised calls 3 times and they never called. As others have mentioned, calling them is a nightmare. Frontier, do not respond to this comment by asking me to call customer service.

I used Frontier as my internet provider and needed to cancel my service as i was moving temporarily to remodel my home. I called Frontier to cancel service and was told that I could not cancel service without some code from them. Frontier sent me the code about a week later so I again called to cancel service, again they refused to cancel my service even after I gave them the code that they sent me. They stated that the code wasn't a valid code. This went on for almost 3 months. When I was finally able to talk them into stopping my service, They told me that I had a zero balance on my bill and I did not need to return my equipment. I ask are you sure about the equipment return because I could deliver it to them and they said no I do not need to return the equipment.

Worst wifi provider out there. I was a loyal customer for 4 years, wifi kept dropping out constantly. I called to have a technician come out, was told that was not possible. Then had to switch because it was so unreliable for work. Called to cancel, first they tried to get me to continue at 30% of what I was paying, then I said no. then they offered me 3 months free plus 30% of what I was paying. So they don't help me when I'm a loyal customer of 4 years but when I cancel all of a sudden they can take way less for the same service. They increased my bill 3 times while I was with them. Then they charged me over $100 just to cancel my service. I would highly recommend going with another provider. They even told me that they the router they gave me didn't support the level of wifi I was paying for the whole time, and tried to charge me to get a new router.

Frontier has a FALSE ADVERTISEMENT SCHEME... "NO CONTRACTS" means to them if you leave they charge you an EARLY TERMINATION FEE. Their promises, misrepresentations and omissions from its deceptive and fraudulent billing practices has Class Action Lawsuits against this unethical company that also charges restocking fees. Their "CUSTOMER SERVICE" people are robotized employees trained to respond from a script without using their brain and their common sense. They all agree with you and are "sorry" for your frustration; however, there is nothing they will do. These companies need to be controlled by the FCC on their fraudulent practices.

We have had Frontier service for almost 6 years and had been happy with it until recently. Our television service went out on the morning of Wednesday, February 5, 2025, and when we contacted Frontier they wanted to send a new cable box out for us to install ourselves. We declined this option and received an email the next morning (February 6th) indicating that they had shipped the cable box in spite of our instruction to the contrary.

I would not recommend doing business with Frontier Communications. I switched providers in 2019, and since then I started dealing with frequent random problems and disconnects from Frontier, despite having 1/1Gbps fiber. Working from home made it difficult to switch immediately. Once my two-year contract ended, I was hit with a 50% price increase. Fast-forward to 2025—my new condo doesn’t offer Frontier, so I had to cancel. That’s when I discovered my account suddenly qualified for a $19.99/month plan due to "seniority"—after paying $92 per month for over four years! To make matters worse, I spent an hour on the phone only to be hit with an equipment restocking fee, and then told that “shipping is free” after paying $50 just to return their equipment. It’s a complete disregard for customers' time and money, with no real value offered.

I cancelled my landline on 2/25/25. It is now 2/5/25 and they have not done it. Keep telling me it will be done and then never do it and they keep billing me. This company is very dishonest. Looking for another company to do business with. Tired of being lied to. Their online CS is a joke.

Weekly outages and nightly packet loss. The speed is better than cable but the uptime is very spotty. Customer service can't troubleshoot the the predictable packet loss. Makes me miss the uptime cable provided.

Do not use Frontier Communications. I have been continuously overcharged for services and equipment that I never had or ever used. Contacting customer service is a huge time-consuming hassle and the promises made to correct mistakes are never accomplished. The worst ever!

ACCOUNT NUMBER: It’s clear to me that talking to your Customer Service representatives is a complete waste of time. Once you read about the situation detailed below I believe that you will understand why I say so. That is why I wish to only communicate in writing – either by eMail or by letter. 1. I put my services on a “Vacation Suspend “ - to start on April 4, 2024. 2. I received a bill dated April 5, 2024 showing a Billing Period of Apr 05 –May 04, 2024 in the amount of $ 185.10. I did not understand why I was being billed for that period considering my services were on a vacation suspension before the period I was billed for.

I called and canceled my service back in the beginning of November. I am continuing to get bills. I should of known this was going to happen because the person that helped me kept having issues and putting me on hold. The whole process took over an half hour which I believe it shouldn't of been that long of a process.

September 2024 attempted to cancel internet subscription. Customer Support (CS) told me that I would need to cancel on-line. I did not have the company provided PIN for the account and was told that one would have to be sent to the address of service. I emphasized that this is an RV park, I had never established an address at this location and was vacating the RV lot. I requested the PIN be sent to my billing/permanent address. CS was adamant about sending the PIN notification to the service address. CS also alerted me that I had approximately $138 credit at that time. The RV Park manager agreed to look for a letter from Frontier. Contacted the park manager frequently but no communications from Frontier was received.

I would rate 0 stars if I could. I had to cancel my service because I moved to a new area. Tell me why I now have debt collectors calling me about a $50 charge. No mail was sent to my new or old address, no emails, and NO billing information when I tried to log into my old account to see what was going on. When I reached out to Frontier, I spoke to 4 different people, each using the same scripted response of "helping to cover return costs of equipment." This was never explained to me during the cancelation call and as previously stated, I received zero info on this before it was handed over to debt collectors, hurting my credit. They refused to help and demanded that I pay. Disgusting behavior from a company. Contacting my lawyer and I will never do business with them again.

The only thing that is good with them is the upload match in speeds. Everything else is garbage!! Customer service is trash, of course it's outsourced but if you're going to do that make sure that they can understand your issue!! They came into our community uninvited and tore up everyone's lawns with our permission putting in their lines! No not on the easement. They actually dug in our property.

I work from home and had Frontier installed on January 16th and about 15 minutes after the technician left the Internet went out, called Frontier and it took them over 5 hours to fix the problem and I missed a day of work. Everything was until Tuesday the 21st around 8 A.M the Internet went down and I got on the Frontier app and followed the troubleshooting instructions and nothing still no Internet. I call Frontier and they fixed it on their end and I had Internet for about 22 minutes then I had no Internet and I called them again, this went on 4 more times and Frontier created a ticket to look into the problem and I was informed it will take up to 2 days.

I was part of the Verizon--> Frontier transfer and had a locked in rate that eventually provided 75/75M speeds. Never had an issue with internet connectivity unless there was a major outage, which was very rare. After my most recent bill increase with no performance benefits, was forced to go to 500/500 since 200M was not available in my area for retired/fixed income people. Alan, the install technician was great, showed up early, installed everything, tested my router, worked ok.... at least for an hour, then it was intermittent internet outage, one after another. Loaded the app, which is not very helpful with 'Giga' chat, (in fact service went out again in the middle of typing this message!) once I talked with a tech person, they "determined" it was a router issue.

WORST EVER!!! Our router started dropping us and going offline. Had customers service techs out no less than 5 times and MANY calls and chats with various departments only to finally be told there is nothing they can do for me to improve the problem. So I need to cancel and get a refund for my last payment just made in the middle of all of this and they denied it. And every time I call I have to say the problem over and over and they never have my account pulled up when I call even though the automated system pulls it up before connecting you. If you ask to speak to a supervisor they just continue to ask why. DO NOT USE THIS COMPANY.

Where do I start...I searched my address to verify if there was an outage in my area on Frontier's website. The website indicated there wasn't. Contacted CS to report the issue. Received a tkt # and was told a Tech would be out on 1/20. Received a text saying no Tech would come out because there was still an active outage and there was no need for a Tech. Initial tkt was cancelled. I also received an email stating, "Good news!!! The issue has been resolved." However my Internet was still not working. Contacted CS/support on 1/19 and advised of internet still not working and I informed the Rep of all prior communication I received.

One word to sum up this company….Incompetence!! Do not, I repeat DO NOT use this Internet company. I called back in August to cancel my Internet with them because their Internet was too slow to keep up with my work computer system needs. I have the ID number from the call and everything. Lo and behold, they never canceled it!! I got NO notice of this until they sent me a disconnection notice at the beginning of January?!! No communication from them before that! What?! I have been on the phone for almost 3 hours and been transferred 8 TIMES! They have admitted several times it was their fault but said that they cannot do anything about it because “it is not their department” and keep transferring me around!! Getting the total run around!! Therefore, their Internet is slow and their employees are completely incompetent! Avoid at all costs!! They are awful!

Terrible Company. Terrible Customer Service. Don't listen to Frontier replies. Twitter/Facebook Accounts Won't Help. I signed up for Frontier internet. During the installation process, the company continually screwed up the scheduling and the entire process took about a month and many hours of wasted time. During that process multiple Frontier employees promised me a 2-month credit to "make things right" and was told that my account was set up to apply the credit. I then got my first month bill with no credit applied. I called customer service countless times and was continually given excuses and denied the credit. The company lies to you, won't honor their agreements. Don't listen to the replies on other reviews. The Twitter and Facebook accounts will just do the same, more lies, more excuses, more dodging of accountability. The worst customer service I have experienced with a company. Do. Not. Sign. Up.

DO NOT USE FRONTIER COMMUNICATIONS AS YOUR PROVIDER! I have been back and forth with this company since April of last year. I had been a customer with Frontier from June of 2022 until I called and cancelled March 30th of 2024. Following the call, a Frontier technician came to our house and disconnected the service and removed their equipment the first week of April. The next month, I was continuing to be billed for the service. I called again and was informed that the woman who I spoke with did not cancel the account as I had asked and she had confirmed to me, she only paused it for a month. We had no equipment at that time and had a new internet provider through Spectrum.

The customer service sucks. No one helps you. All you get is the stupid automated menus but when to the bill Frontier is greedy. I tried calling every Frontier customer service number and nothing but a run around. I WOULD NOT EVERY RECOMMEND Frontier. THEY TOTALLY SUCK.

Ordered their bandwidth boosters and did not improve my usage at all so I hardwired my equipment. Upon noticing my bill it had jumped over for 400 for unreturned equipment so I looked up their office and drove there to find out I can’t return their boxes unless I use ups so I did. Now once I returned home and called them to provide the info to have those things removed from my bill and pay the remaining balance and waiting hours for my service to be restored now the story changes and I’m told they have no info on my payment and it hasn’t posted and I will not be getting my service restored until they receive their equipment whenever that will be? I’ve repeatedly asked for my confirmation number for paying my remaining balance and they tell me I’ve not even paid that yet or it hasn’t posted. It’s one lie after another every time I call them. Totally not happy and can’t wait until Spectrum takes over in August!

Our home was destroyed by Hurricane Helene in Sept. 2024 and I tried to discontinue service after that but could not do so as the representatives insisted I provide a "code" or password to even discuss my account (which I did not have as it was destroyed in the flood). They sent a bill to my destroyed home which did not get forwarded to me and then they sent me to a collection agency. I finally got my old mail and called Frontier to discuss this and they said I needed to call the collection agency. Not a shred of human decency. They did get their $41 dollars. Shame on this company. I don't know why anyone would go with Frontier if they look at the reviews.

Frontier is hands down the worst internet provider I’ve ever dealt with. I’m paying for 500 Mbps, but the speeds are barely reaching 30 Mbps—an absolute joke. When I contacted them about this, they refused to send out a technician unless I forked over an additional $150 fee! Why should I pay extra for them to fix the service I’m already paying for?

-5 would be more appropriate. In Yucaipa and with internet connection via Spectrum, sometimes a weak connection. GREAT, I'll go Fiber Optic with Frontier and no more problems. WRONG! Their 5G fiber was terrible. They had no idea what was wrong. I gave up and went back to Spectrum. To return their equipment was also a hassle. I do Not recommend them.

I usually don’t leave bad reviews, but I was treated exceptionally poor and unprofessional by the Giga chat supervisor Banu. I originally scheduled an appointment for December 24, but Frontier canceled it. So, I had to schedule another appointment for December 31. It’s 3 PM, and the test technician hasn’t come yet, so I reach out on the virtual chat to find out the ticket status. Banu tells me the tech isn’t coming even though an appointment was scheduled. I ask for a discount, and he refuses to discount my bill. Then, he scheduled another appointment without my consent. I asked to talk to the manager and was told that there was no manager above him, which is not true. Please work on not canceling customer appointments without informing the customer and monitor the behavior of Giga chat supervisors. I just wanted to restore my grandpa’s landline service to talk with him for the holidays.

I spoke with the most helpful and sweetest representative today!! Tina is her name, and she stayed on the phone with me till the issue was resolved!!! Thank you Tina for helping me, the world needs more caring representatives like you!

My experience with Frontier Communications has been nothing short of a nightmare, and it has now escalated to an unjustified debt collection. From the beginning, their services were unreliable, and I faced constant issues with both their internet and customer support. Technicians were repeatedly sent out, but the problems persisted, leaving me without functional service for much of the time I have been a customer. On top of that, I never received a single bill or notice until they suddenly disconnected my service without warning.

Horrible company. Cancels flight 75% of the time. Don't waste your time with them. I'm surprised they're even still in business because of how horrible their review rating is online. Gotta love it....

I have fiber service from Frontier. I’ve used them for about 5 years now. Their reliability is atrocious. It used to be really good, now I go down for extended periods twice a month. Beyond frustrating.

Frontier has the worst customer service of any company I have dealt with in my life. The service constantly goes down and they deny there is an outage. After several hours they text and confirm there’s an outage. I scheduled a tech appointment and it was set for 8am-12pm. At 12:50 pm I called customer service and they assured me the tech was on their way. I received a text 30 minutes later stating the appt was cancelled. They rescheduled it for the following day. My internet has been out for 48 hours. Totally unacceptable.

Tried to sign up for service, Frontier generated an order number and scheduled an installation date. I asked for an email with contract info and terms of service before I accepted the installation. Frontier stated that could not be done until after the service was installed. That is unacceptable, as all terms were verbal only and no written guarantees of price/service were given. Technicians showed up unannounced to install buried cable, I declined as I have no written terms of service. Spent over four hours on their terrible customer service just to cancel the installation! Horrible company.

This has to be the worst customer service I have ever received from a company. I'm a small business customer and got a notice that my payment was past due, and my service was interrupted. Okay My bad. I called in and immediately paid the past due amount. They said it would take 24 hours to get my service back on.... Red flag there, most companies are back on within an hour. Well, 24 hours later still no service, I called in and only could get to a automated system that would not allow me to speak to a real person.

My phone stopped working. Went through all the online testing and determined they need a field tech visit. Scheduled visit was 1-5. Canceled plans to stay home for the service call. Gave cell number for contact since landline repair was the reason for the service call. Signed up for text updates. At 5:00 still no call. Checked and saw service ticket had been canceled with no notification. Spent another hour online with run around. Apparently ticket was canceled because they could not get through to us on the nonworking phone that they were supposed to be fixing. Likely because the phone was not working, which was what they were supposed to be coming to fix? The contact number on the ticket was my cell number, that was never called. They never used the text updates. Hopeless.

The customer service has been terrible in trying to disconnect this service. Phone worked well but need to change service and it has been 2 to 3 weeks of calling and asking for it to be DONE. STILL NOT DONE! Bills have been paid and no problems from us but they're dragging their feet. Why???

I only wish there was a ZERO star rating for this company. Getting to speak with a live agent is next to impossible and when you do... they do not provide quick, concise answers, only sales speak. Nothing is easy. Neither the App nor the website seem allow you to make any changes to your account that results in less revenue to the company. Every experience single with this company is nothing but a fluster cluck.

I am the bookkeeper for a small business that uses Frontier. Each month, when I want to download our invoice, Frontier's website says the bill is unavailable and that I should try again later. The chat was useless in providing assistance, and calling the Contact Us phone number sends you directly back to chat. I am wasting time writing this review because I strongly suggest not using Frontier and understand why 84% of the reviews are 1-star.

I was with this company for 9 years before cancelling after learning that they have been taking advantage of a widow for 3 of those years. I was paying more than double of what I should have been paying for the internet capabilities on my account. They continually raised fees over the years and never increased capabilities. They never once updated the service since 2016 so the package I received was not even an option anymore. Terribly deceptive. Incredibly disrespectful representatives. Avoid this sham of a business at all costs.

The fact that we are paying THOUSANDS of dollars for this horrible service is absolutely absurd when our previous service only cost around $400 monthly and was more reliable than what we have now!

Called Frontier to get Anywhere 40GB Storage removed. Frontier removed calling features like call waiting, caller ID, 3 way calling from my phone line. I called 4 times and each repair ticket was cleared out and I was sent a text “problem solved” and ticket cleared. The issues were never fixed on each report. I then received a text that I need to send in my router back to Frontier or I could be billed up to $500.00 if not done in 30 days. All this grief just to have a billing chance on my phone service. I worked over 30 years in the phone industry and never seen a mess like Frontier. GTE/ Verizon retiree.

I have Frontier internet - just got done working with Crystal in the Loyalty Retention Department- YOU NEED MORE PEOPLE LIKE HER- Took care of my questions in a timely manner and was patient throughout our conversation - Great Job Crystal!!!!

Taking me several days to navigate through Frontier's system of avoidance in letting me cancel my service. When I did call the number that said I needed to call the lady then told me, "No I can't help you." I explained to her that they said that she could. After discussing it for 5 minutes she decided to help me cancel my service. Turns out that you have to pay $50 to return their router because they do not have any storefront to return the router to. They claim that it cost $50 to ship the router through UPS. What a scam. I finally after 3 days of calling were able to cancel. If you choose to cancel your service you'll probably end up having a seizure while trying lol. 😂

I am a property manager. I just spent 5 hours waiting for a tech at a client's home. I had an 8-12 window. I got there at 7:45am. At 11:40 the owner called and said the tech was on his way. At 12:30 still no one. The owner calls CS again, gets disconnected. I wait until 1:15 and then leave. Absolutely horrendous experience.

This is by far the most horrible customer service ever. ALL reps are off shore. They are terrible. My internet went out 5 days ago and all they keep saying is they are going to send a tech. But the tech never shows up.

I started with Frontier five years ago for its home internet service, and it has been an overall very good experience. When we first started, they didn't have the fiber optics, which meant that we had lower MBPS which led to a lot of buffering in our programming while streaming. However, once the fiber optics was introduced into our area, our speed and internet service got much better. But even during those slower, more difficult times, their customer service always tried to get us the help we needed.

I have Frontier Fiber internet service in my house that was working very good until one day we had a lightning storm that burned my router. I called the company and was told that they will send someone out in three days. Three days later a tech came to my house and replace the router and at first he was having a hard time getting a signal but soon got it working and he left. Well since that day my internet has not work the same as before, while trying to get a web page I will get messages like that page can't be found, my internet will dropped, and my desktop that is connected ethernet is showing a WiFi signal, speed is really slow. When I call I get someone in the Philippines with a real thick accent and hard to understand who tells me they don't see any problems with my system and suggested I increase my speed to 1Gig and that should take care of the problem. I did that and my problem still the same.

Stay far away. By far turning into worst customer experience of my life. Thought the price was good, decided to give them a shot. The internet was slow though and frequently bumped us offline. Moving back into our regular apartment we tried to cancel the service. Took a while to get a live operator, she did not want us to cancel. Offered 60 days free and other entitlements. After I rejected it all she asked for PIN number? I never got one. She said I could not cancel without it. I paid another month even when the service was done, actually got told I would pay forever if I did not find my PIN. After calling again I insisted on talking to a supervisor, the first operator seemed to be against the idea, said she would tell me the same thing. Anyway after all but forcing my way to a supervisor she did help me finally retrieve a PIN.

I live in Garland, Texas, on the NNE side of Dallas. This area was originally served by Verizon (previously GTE) but they sold us to Frontier a few years ago. As best I can tell Frontier is getting along with minimal staffing ... hoping that they won't have a major outage as their customer service is almost non-existent and, once someone is reached, it is clear that they're working from a 'script' with no real technical knowledge. I can't tell that Frontier does any kind of network monitoring ... they appear to depend on customers (through whatever means they have at their disposal) contacting them to tell them that the network is down.

I had to talk to 6 people to get an appointment made to get a line cut because it was in my yard so after a week the tech calls and he’s at a house 4 hours away because they put the wrong address so I have to go through another 3 people to get another appointment just to wait another week.

I'm so disappointed with this company I wish I can give them a zero. First of all if they do not communicate with the client of hidden charges and make customers responsible for information not provided and call it a choice ?! they overcharged them. They are so money hungry. Rude supervisors that don't even try to work with the customers.

It is apparently Frontier company policy to no call, no show customers on install appointments if any issues come up. I was waiting for my install appointment with a window of 1 to 5 pm. At 4 pm I called them to verify they were still coming. They told me no and that install team showed up and saw no fiber line was installed and just left. First I was working outside the entire time and no one showed up. So that was lie #1. This rep then places me on hold to "research" and then cold transfers me, this then happened to me 3 more times by 3 different reps until I get to one guy. He then claims they texted me 3 times to tell me the install appointment was canceled due to no fiber line. I then asked him why they would send an install team if it was canceled? He had no answer. That was lie #2. He then tells me my fiber line install won't be till Dec 13th!

Contracted with Frontier in July 2024 for internet service. They provided a deal for Auto Pay in which I received a $10. month discount. Here it is 6 months later and they are reducing the discount to $5. month. Contacted their customer services and they did nothing. Such a rip off they Frontier can do whatever they want to customers and not be accountable. Why does a big company like Frontier risk losing customers for a stinking' $5. month? Next stop for me the state to file a complaint!

Frontier is absolute garbage. It seems most internet and cable providers are garbage because of the insane co mingling of government and private business, but Frontier is worse than most. The service RARELY works, the customer service is non existent, phone banks in the 3rd world, and the price just KEEPS GOING UP. I signed up at 24.99 two years ago and now pay $70. IF there are any other options I'd look elsewhere.

I called to have service installed in my home. Appointment was about two weeks out. On the day of the appointment. It got to be 2pm and I was concerned that no one had showed up. I called Frontier and they told me that the I had an appointment between 1-5 and that the tech had until 5 be at my house and that they would call 30 minutes prior. They would not reach out to the tech for confirmation. 5pm still no tech and no call as to why. That evening I attempt to talk to customer service but the office that I needed was closed so I had to waiting until the next day. I called the next day and they said that the order had been installed. And argued with me that I had service. I told them there is no way that I have service because the tech never showed up. Still arguing with me about what the system says vs reality. They finally said they would have to transfer me to technical support because I have service and don't need an install.

The account was unjustly sent to collection for the amount of 411.98. I have reached out to your company on multiple occasions to get the issue resolved but have been unsuccessful in getting the information corrected. I closed the account on May 17, 2024. The billing date was May 13, 2024-June 13, 2024. To my understanding, all of your calls are recorded. I asked the agent who closed the account if I could be sent a box to return the equipment due to not having an UPS store in my town. I was told I would receive the box in the mail in 5-7 business days. I didn’t receive it, therefore I called again and was told by another agent that there wasn’t a note for them sending the box but I was assured that she would send it. Still no box or shipping label. I called once again and was told the same thing and never received the box.

Was a Frontier customer for roughly 9 months. During that short time my entire area suffered three outages that last anywhere from 24 hours to 72 hours. The customer service reps were clueless and claimed that there were no outages in our area for any of three mentioned outages. Mind you, the community in which I live has a Facebook Community page so anything that happens is quickly relayed to those that reside within our area. After the third community wide outage and having the service rep tell me I was going to be charged for a technician to come check out the problem that over 200 homes were affected by I cancelled my service that moment. It was at this point that I was told I would have to pay a $50 "Restocking Fee" to return the provider owned equipment. I complained that I never was made aware of any such charge, nor did I agree to this charge.

My internet has been down for three days now after an outage and this isn’t the first time this has happened. I have had Frontier for over a year and I have never dealt with such incompetence in my life. They lie about the date and time the internet would be back up on the app and continuously change that information once the time passes. They take forever to answer the phones and when they do they lie about having their employees working to fix the problem. They never lead with the employee fixing the problem. They only say that when they hear the frustration from the customer. Other companies can resolve the problem and keep customers accurately posted, but Frontier would post false information and lie to you until they finally send people out to fix the problem. I wouldn’t recommend Frontier to my worse enemy.

Worst customer service in this world. The representative are all from out of the country of the United States and cannot understand the English language! This is an American company. Get people from America to work your company. It took them 90 minutes to understand I just wanted a landline phone number changed. Their names were VIRGILIO AND BALUNGILE. Two people that don't know anything about customer service! 90 minutes from 8am to 930 am and still no service

I only watch one channel and was told that that channel was in the streaming package. That was not true. If it was there, I could never navigate to find it. They also said I could save $5 if I signed up for paperless. (Important later in the review). Constantly slow. Kept getting the circling every other minute. Only had the service for maybe 2 months and called to cancel, which is a PITA as they constantly want to make offers to keep me. I had to constantly tell them NO and got tired explaining how terrible the service was.

Frontier has to be the worst internet service I have ever dealt with. When I called to get it put in they gave me a speed of 45. When the guy came to install it he had to reduce the speed to 27 because it wouldn't wor. When my grandchildren tried to play video games it lagged so bad they couldn't play so 3 days later I canceled it. They still charged me for everything 223.00. Whatever you do stay away from them. They are the worst in every way possible.

I cancelled my account after I was displaced by Hurricane Helene. Since my home was uninhabitable I had no use for the service any longer. After navigating their awful automated phone maze - I finally reached a live person. They said they would cancel my service but would not be able to send me an email confirmation of the cancellation. I have now received another billing notice when I was told that would be my final payment. I hope they are investigated and other fiber competitors get into the market for a better customer experience.

I called to end my service with Frontier Communications the 1st of Jan 2023 as I had sold my house and was closing on the 13th and moving. I asked what was needed and they said a closing bill would be sent out. I informed them that I would not be at the current address and gave them the new address. I NEVER received a final bill from them. Today almost 2 yr later a collection hits my credit for $53 from Frontier Communications via a collection company called Eastern Account System. I called Frontier to find out what was going on with this collection on my report and they said I had an open bill for $53 from Jan 2023. I informed them I have never received the bill. I told them I am in the process of closing on a new property and that collect for $53 just dropped my score over 50 points and is risking me closing on this new house.

Internet goes out weekly, sometimes more. For $100 a month, we get about 26 days of service. Currently looking at other, more reliable options at my rural location. I'd spend more money for better and more consistent service.

I called within a week and I couldn't cancel because of the pin. They never sent me the letter so that I can cancel and by the time I got the pin they are charging cancellation fees which I wasn't told about this since the beginning. A lot of hidden fees. I would recommend it. Rate it a 0 if I could.

Frontier’s service has been incredibly disappointing. The salesman assured us we could use Frontier on our Vizio TV, only for us to find out that it’s not compatible because it’s not a smart TV. Now, we’re forced to buy a Fire Stick just to use Frontier—meaning we’d need one for every TV in the house. Reaching customer service was difficult, and when we finally got someone, she was more interested in pushing us to download YouTube TV than addressing our problem. We signed up expecting a variety of programs, but we can’t even activate Frontier on our TVs. I deeply regret not staying with my previous provider. Their WiFi was also much more reliable than Frontier’s.

They are the absolute worst. If you want a super migrane headache give them a call. They can't get you to someone who will get on the phone to help you. I called 17 straight times to resolve a simple payment issue and never talked to a live agent. Pathetic.

Frontier Communications lied to me while I was signing up for their service. I had gotten an offer in the mail to sign up for 200 Mbps download/upload for $20/month. When I called to sign up, the person who I spoke to said that if I go with a 1 Gbps speed, I would get a better router, and I could then just immediately downgrade to 200 Mbps. I verified that the 200 Mbps wasn't some kind of promo, and I was told it was not, so I agreed to that offer.

Frontier is the only option for us. It offers the fastest internet services. My complaint is with their web site. You cannot report an outage. You can put your address in the site to check and it will ALWAYS say there is no outage. Even if they just sent the account holder an email saying there is an outage in our area.??? After it tells you there is no outage the ONLY communication options left are help sites on how to unplug your router. Just wasted 45 mins on their site trying to report an outage they said I didn't have before my spouse told me he got an email saying service was out in our area. VERY FRUSTRATING!

Just how slow can Frontier Communications be in improving their service. I live in a metropolitan area of Minneapolis within ten miles of the city center and am unable to get Fiber and am stuck on a dismal DSL service. For more than five years Frontier have been telling me that the service is just about to get upgraded to fiber but still no progress. I used to be able to get hold of human being by phone but now even this service has been taken away and as for the replacement of a computer driven answering, I would highly recommend Frontier senior management try this service themselves and see how far they get with ask a simple question like when will I get Fiber in my area.

We lost our telephone on 10/9 during hurricane Milton and still have no service as of today 11/2. I reported it to Frontier on 10/14, giving them some time. I have now had 3 appointments for a tech to come out & 3 no-shows. I have been given various excuses (& some down-right lies) from them: First, that they couldn't reach us & it went to voice mail (huh? no phone & no cell???), Second, that the tech was here and Third, it's a problem at the central location & they're working on it.

This company has billions of dollars, we pay $70 a month to “be serviced”. Yeah, we’re getting serviced alright, right in the back end… They will charge you $150 for a tech to “check” what the issue is. An Indian call center full of people you can’t understand will mock you and solve a total of zero of your issues. Save your money for something useful..

Frontier is the only option for internet where I live (aside from satellite dishes, which have their own problems). Frontier internet is slow and unreliable. I don't have cell service so I rely on wifi for cell calls. Quite often the calls cut out or people say they can't understand due to poor connections. The price is high for the quality, around $150+ per month for internet and land line. And--to cap it off--when I need help I can no longer speak to a person. Everything is automated. So when I initiate a chat, the chat bot cannot assist with anything out of the ordinary. When I call I only get an automated bot who, again, cannot help. An incredibly frustrating company.

I am sticking with Frontier. I had an outage during the Milton hurricane. I chatted online with a Tech who was helpful but still couldn't get the service back on. My wife reached out to the CEO of the company and several principals and we got an instant response. They were helpful and concerned and moved up the date to restore my service. As it turns out, I was the one responsible for not having internet. I had the router plugged in incorrectly! I must have misunderstood on the chat but I had it plugged in wrong. When the Tech arrived, he plugged it in correctly and instantly had internet.

My overall experience with Frontier was good until you have a problem. When our system went down they were two weeks outs for a tech to come and help. Frontier never sent the info to ship the equipment back to them without me having to drive a total of 2 hours in total to get it resolved. They were to send me everything 3, now weeks ago and never did. Also I was emailed a bill for the equipment that was not returned for which they never followed up on.

The service is POOR. Frequent outages lasting up to 2 weeks. The recording disconnects your call when outage occurs. Price increases every 3 mos r/t fiber optics installs not in my area. Worst Company ever.

Really poor customer service. I never lost service during a HURRICANE but the minute they came to bury or re bury lines NO SERVICE. 4 DAY wait for them to come fix...Really???? Why would the people burying the lines just knock on my door and confirm I was up and running before speeding away. Then they told me they could come back the same day with a bogus ticket # just to get me off the phone. Horrible business practices and they actually lie.

I am only giving them 1 star because there is no 0. Worst service I have ever had, both their customer service and their actual product. For years I received spotty service with several outages, yet they raised my price year-over-year. They were my only service provider initially. Once there was another option, I immediately switched to T-Mobile internet and it was cheaper, had better coverage, and better customer service. When I canceled my service, they tacked on a bunch of bogus fees to my final bill. Do yourself a favor use anybody but them.

When you cancel your service due to so many outages they charge you $50 restocking fee on poor equipment. They also charge you a month after you cancel. Customer service is poor. Most of them can't speak English, to explain the terms for cancelling. Also, they cancelled the service the day after I called. A little double dipping in my pocket, for crappy service.

I have not had phone service since mid July when a storm took out our service, since it took 3 years for them to fix the last problem I told them to shut it off, seems they can’t see where I called. Surprise, surprise since they never could find the complaints about the internet when I had them. Now they want to charge above what I owe. They should pay me for having to deal with them all day, and what they never reimbursed me for the poor internet service. Stay away from them, not good.

This Company needs to be investigated! Their Business practices are packed full of sheer incompetence. 7 calls endless chats trying to get my Internet back. 6 days and 2 Tech appointments, that didn't show, after they rescheduled the appointments later, still no Internet. 5 additional calls trying to disconnect service ended up taking 2 days and 24+ minutes each and last one took 31 minutes on the phone. After finally getting a disconnect Order, I was supposed to get a QR code, guess what, nope, AI can't help, person can't help all while I'm waiting at the UPS store to return THEIR equipment. It's staggering...SIMPLY UNACCEPTABLE! DO NOT DO BUSINESS WITH THIS COMPANY!

I’ve had the same home phone number since 1971, that’s 53 years. I also had “DSL” internet that was through my phone line and I called to cancel the internet as it was very slow and expensive and I am on a fixed income now, I told the representative that I wanted to end the internet service and KEEP my phone line, the next day they disconnected the phone also so. Called and was told I had to get a new account. This was on 7/2/24. It’s now 10/16/24. They have me down with 2 accounts put one in collections. The other had a phone number that I don’t know and never got number of 53 years back and I have documented all the calls I have made with service order #s and over 100 hours on the phone trying to get a resolution and I’ve had the worst customer service I’ve ever had in my life, I don’t know what to do at this point.

I'm a new Frontier customer and I super frustrated with their service, from 1 to 10 being 10 the best, I give them 0!!!! Totally unreliable and very poor customer service. I have been with them just three month and I being without service 7 times and the last three for more than 24 hrs. At the end they charged me the regular payment of $49.99 without hesitation or discount. They steal your money!!!! To have a conversation with an Agent you need to go to the stupid Giga AI thing they have and after several minutes possibly someone answer the line. If you work from home and your job depends on internet service, they are not an option no matter is cheaper than others. YOU CAN LOSE YOUR JOB!

I am sick and tired of companies that once you are a customer they act like you don't exist anymore. In my opinion, Frontier leads the way on this issue. I have been on their so-called Giga AI tech support in a loo which seems like for ages from my internet going in and out and never can I get a live person to chat never mind an actual phone conversation as the phone number is impossible to find. The same AI questions over and over and over in this endless "groundhog day loop" and the "we appreciate your patience while we get a live person" which never comes. Back to Spectrum for us.

This is the most pitiful excuse for a company I've seen in a long time. From the beginning. Bad service, technical assistance and they put right like to us. We are stuck with them from location. Need help!!!!

Gave up on them. Lots of outages, sometimes several a month, sometimes taking 3 days. It's just utterly ridiculous, and the fact they advertise themselves as 100% reliable is false advertising, to say the least. They cost me a lot of money in lost income (I work from home), and wasting a lot of my time with their mediocre customer services. I switched to another provider and life is better now. Thank you.

Was charged a $50 restock fee when I moved. Was instructed to mail the router back. Instead the tech used the same box for my Daughter in law to use with her account. They know it and won't remove the fee. 41 minutes on the phone and no results. Blood sucking at its finest!