Cox Cable

Our area was impacted by hurricane Sally 20 days ago. So for 20 days we have had no service and I fully understand what the hurricane messed up. We were told early on when the power got fixed they’d be right there and we’d be fixed. My issue is this company will NOT keep their word. Every single person on my street has service except for us. Was supposed to be fixed on the 2nd but it wasn’t. My husband had set up an appointment for October 5th. 4 or 5 days AFTER the storm had hit so we figured ok they lied but the 5th is 3 days away so what can we do but wait??

The prepaid service is a great solution if you don't want to be in a contract and if you're not on the computer or tv all day every day. It gives you freedom of access. However, Cox employees and supervisors are unable to assist with overbilling. You can lose money. They claim to have no way to reimburse you so the supervisor suggested I file a fraud claim with bank. BEWARE. No technical or billing support available for this product. Suggest try $4 for 2 hours first then go to $8 for 1 day next to minimize your losses.

I called sales a year ago to inquire about their internet bundles. And so I was told I'll be on a contract for 2 years and that my rate is locked. Maybe just for sales purposes that's why they're giving me all the good stuff I wanna hear. After 1 year, my rate went up by $20. That's not what was explained to me. I signed for them because of the good deal I was offered otherwise I would have gone to other providers. Not even loyalty manager can help me reduce my rate back to how it was or waive the ETF to look for a better deal. So now, instead of keeping me as a customer and look into waiving ETF so they can sign me up for a new bundle to help me reduce my bill, they didn't offer that rather they'd rather steal $100 ETF from me and lose me as a customer. NOT FAIR.

One star because there is no option for zero stars. We are forced to use Cox as there is no other option here besides DirecTV. If you have ANY other option, choose that over Cox. If you need customer Service, or even Worse Customer Loyalty just run as fast as you can head first into a brick wall, the effect is the same. If you want to be really frustrated and not accomplish anything, give them a call. I just wasted another hour of my life on top of the hour and a half two weeks ago. Avoid at all costs.

Last month when contract expired I called & talked with loyalty and got new contract and was told bill would be 243.36 monthly which included all taxes and fees. Got an email confirmation which was different, called them back and got different guy who gave me the exact same info, guaranteed bill would be 243.36, not to worry. I did say I would believe it when I saw it as it is always higher. They also both told me I should only pay 240.66 on the current bill of 245.89.

Can't believe this company is allowed to exist. Try calling. Wait times? Well, they are so busy they just tell you to call back. Even the call back option is not available. Is the computer that backed up? Go on line you say? Ask for tech help. Not getting it. Hit the CHAT button. It's a computer that only offers you limited options and tells you it doesn't understand the question. Need to cancel a service? Can't do it online. HAVE TO CALL!!! Need to add service? No problem, you can do it online!!! Need someone to come to your home to put in a cable outlet? Can't be done. Told it's not an essential service and (literally), I'm not a priority at this time. Really? You are a CABLE company!! How is putting in a CABLE outlet (for cable and internet) NOT an essential service for your company??

Once a week or sometimes few times a week, either internet or cable stops working. I either have to reset the system or wait for few hours before I can start using it again. And nobody available to file a complaint. Seems that nobody cares about Cox customers at Cox.

Working with our Knights of Columbus COX business account. We had to do a seasonal shutoff due to COVID-19 and being closed. We were told we could hold on to the boxes until we turned cable back on. We did maintain phone and internet. Had a rep call and say boxes needed to be returned, which was different that what we were originally told. We then began receiving a bill for $1125.00 for the 5 boxes we had in our possession and were told we could hold on. I then spoke with Jeremiah from COX at 1-757-222-7632. We agreed that if I turned the boxes back on by July 6th, we would be OK and not owe the $1125.00.

So I return to Florida after a five month contract assignment in Phoenix where I used Cox Cable. I returned my cable box and requested that both my TV and internet service be cancelled at the end of June. In later July Cox charged me $294 whereas my normal monthly cost was around $136. I contact them and they tell me I was charged an additional $190 for "early termination" and this could not be reversed. No one at Cox had ever told me about this fee. And then I find out that they never cancelled my internet service as I had requested. I communicated all this thru their online chat where their representatives were somewhat rude but definitely of very little help. If you can avoid Cox, do it!!

July 16 2020 I returned my equipment to COX because I finally cut the cord after 14 years. The representative told me I still had two mini boxes on my account that were not returned. I told him I returned those last year when I downgraded my service and I distinctly remember doing so because there was a line when I arrived. He said he would complete a form that would have them look for the mini boxes in their warehouse but if they weren't found I would be charged $57 for each of them. The person I returned the boxes to obviously didn't apply them to my account and now I may be charged $114. Are you kidding me? They are so screwed up I'm no longer surprised by their shortcomings only more furious with their lack of completion. Don't sign up with COX.