Cox Cable

Worst Company on the Planet! We have a blog of 16,000 views and growing. Most of South Orange County California experiencing the same 16 days straight of Service Outages. Service outages 1 am through 5-6 am daily Service Outages and for the last 3 days straight 100% outages. No WiFi, No internet connection even when your computer is plugged directly into their equipment. Negligent Misrepresentation. It is the law for Companies to paint a true picture to Consumers. Their Panoramic WiFi advertisements state that they provide wall to wall panoramic service throughout your home. There is no WiFi 4.5 feet away from their equipment. Other neighbors recommend joining them in changing service providers to Starlink, Att, Verizon, anything but COX. They know this is causing us extreme problems and should have come to repair by 8:00 today, instead I have to wait for a maybe Thursday appointment. Run. Don't walk away from COX.

In September 2022 we spoke with Fredrico in the Loyalty Department at Cox. We were told that we would have our rate guaranteed at $193.31 for two years. Recently, our rate went up to $202.66. I called the Loyalty department and Spoke with a rep and then his manager, Joe (ID **). They both said that what we were promised in September is not guaranteed, since it was a verbal agreement. We are so fed up with these lies that we are in the process of completely getting rid of our Cox TV and internet. Also, the sound on all of the tvs connected with Cox will stop playing for a few seconds regularly, every day.

Attitude and service are terrible and when you call them you get the hold and auto response and no one cares, since they know they have monopoly, I called them. Stayed on hold for an hour and then nothing,

The TV service is at best is only partially available. I had no service from noon Friday Dec 23, to the evening of Tuesday Dec 27, 2022. Multiple calls to Cox did no good. Since the service was resumed it has been spotty at best as I can't change channels without a hassle. I keep getting a "We Are Having A Problem" on the screen. While trying to use the Channel Guide it jumped from channel 204 to channel 500 on its own. One neighbor that experienced the same outage has already moved to FIOS service. I have been with Cox for 30 years but I have had it with them. My needs for reliable service has not been that important to them.

I was on the phone with Cox Cable for 5 HOURS trying to get my billing sorted out correctly. My account was paid in full and on time. I had bank statements and confirmation numbers to prove this. What followed was a 5 HOUR process of being transferred to different departments and being hung up on 3 times. Each time, I would have to call back and be on hold for 20 minutes before I could speak to a customer service rep. A phone call that should have taken 10 minutes took 5 HOURS. I repeat... 5 HOURS!

I called to find out why I could no longer access HBO Max because I've been watching it for free since I got the cable package. She first disputed that I ever had it and every time I started a sentence, she interrupted. If you're going to work in customer service, DON'T interrupt your customers!

I contacted Cox to look at switching my business phone to a mobile phone through my personal carrier (saving about $100/mo), they told me that my contract ended 2 months prior and there would be no fees. Now that I have switched they are charging me over $500 for breaking a contract that is on "auto renew" for my phone and another $500 for my internet.... Bad Business Cox!! Will be glad to cut your cord!

I've had COX Cable for a little over a year now, and in that time I've had nothing but Internet issues. I have their preferred 150 package with the contour box. I've gone through more than 8 technicians, one of which was a direct supervisor, had a dedicated house line put in, more calls to customer service than I can remember or count. I keep BER testing notes about readings the technicians are getting. I've triggered pole maintenance by COX and this has still not fixed my issues. Even with working I run an E-Commerce business which requires me to attend, and host many zoom meetings. Most times I can't keep a meeting going, audio/video repeatedly goes out.

My mother is 88 years old and her only link to the outside world is her internet. Her company at night are the streaming channels that we pay for. Her internet pulses on and off continuously making it impossible to access things on her computer. While trying to watch a program on Hulu or any other streaming service it freezes or goes blank approximately every 2 minutes. When we've called Cox about the problem they keep you busy for about an hour turning things on turning things off only to tell you that they don't know what the problem is. (All things we'd already tried).

Cox thinks it is ok to limit its customers internet access. They "filtered" the ports on the router (which means closed the ports) and refused to reopen them. They think it is ok to do this like some kind of nanny state nonsense. I can handle MY OWN internet security. They have disallowed me access to my Brothers Plex server. This is not their concern and none of their business. We pay full price for their so called "service" but do not get full internet access. That's just loose butt hole and they can go 'ef their selves. After their little discount for the dissatisfaction, we will be switching to Century Link fiber. Century Link does not take it upon themselves to decide for their customers what they can access or not access. I'd give a big fat zero on the stars here if I could. Cox needs to add the name Suckers or Sockets to their name.