Cox Cable

Cox Cable

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Overall Rating3.9 out of 5
See all 1,458 reviews & ratings

About Cox Cable

Cox is a digital cable, telecommunications and home automation service provider. Cox offers packages and deals that you can customize based on your needs. Bundle prices start at $89.99 a month.

Pros & Cons


  • Multiple plan options
  • Compatible with streaming apps
  • Bundle cable, internet and home phone


  • Rates often increase after intro period

Bottom Line

Cox offers several cable-only and internet-cable bundle packages suitable for most customers. Costs can get high on bigger bundle packages, but Cox has many attractive introductory offers.

Featured Reviews

Virginia Beach, VA

Our research of various providers found that COX has the best cost, reliability, service, programs and voice-activated program selection. Their follow up service is exceptional an...

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Gilbert, AZ

Have had very few TV issues over the 30 years of service. Customer service has been great helping me resolve all issues with most of them being resolved with a reboot. The only is...

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Cox cable packages

Cox offers several options for cable TV, including cable-only options and plans that bundle cable with internet, home phone and smart home automation. If you’re looking for television service, you can choose between traditional cable TV and Cox Contour, which includes additional integration for streaming apps.

Cox Contour

Cox Contour offers a more robust channel lineup and additional features not included in Cox’s basic TV plans.

With Cox Contour, you can use apps like Netflix, Amazon Prime and YouTube to stream additional content. You still need to have an account with these services to access the content — the subscriptions are not included in the price of Contour. Contour simply allows you to access the apps from your cable TV connection and standard remote instead of switching to an external app like a Fire Stick or Roku.

Cox Contour subscriptions also include popular channels like ESPN, Discovery, History, A&E, TNT and HGTV.

Cox cable plans

For cable-only plans, customers can choose between the TV starter package or the Cox Contour TV package. All packages include local channels, free HD programming and access to the Contour and TV Everywhere apps.

Cox TV StarterCox Contour TV
Starting cost$25/month$69.99/month
On-screen apps including Netflix
Voice remote with universal search
Cox TV Starter$25/month75
Cox Contour TV$69.99/month140+

Cox pricing

Prices for Cox Cable start as low as $25 a month but can exceed $200 a month depending on the package you select. Cox offers two basic plans:

  • TV Starter is Cox’s basic cable package. It includes around 75 channels and costs $25 a month.
  • Contour TV is Cox’s highly customizable cable package. You can customize it with premium channels, channel packs geared to your specific tastes and DVR recording for up to 24 shows at once. Contour TV starts at $69.99 a month.

Cox cable bundles

If you’re looking to bundle service, you may be able to save some money. Bundle packages start as low as $75 per month and have introductory rates ranging from $75 to $180 per month. Plans can include cable, internet, home phone and home automation.

Cox cable and internet bundles

Bundle CostInternetPhoneHome Automation
Contour Stream$55.98Internet Essential 50
Contour Stream$75.98Internet Preferred 150
Contour Stream$135.98Internet Gigablast
Cox TV Starter, 75+ channels$64.99Up to 10 MbpsUnlimited long distance
Cox Bronze, 140+ Channels$89.99Up to 150 MbpsUnlimited long distance
Cox Platinum, 250+ channels$159.99Up to 940 MbpsUnlimited long distance
Cox Bronze, 140+ channels$109.99Up to 150 MbpsUnlimited long distance
Cox Silver, 170+ channels$129.99Up to 500 MbpsUnlimited long distance
Cox Platinum, 250+ channels$179.99Up to 940 MbpsUnlimited long distance
Bundle Cost$55.98$75.98$135.98$64.99$89.99$159.99$109.99$129.99$179.99
CableContour StreamContour StreamContour StreamCox TV Starter, 75+ channelsCox Bronze, 140+ ChannelsCox Platinum, 250+ channelsCox Bronze, 140+ channelsCox Silver, 170+ channelsCox Platinum, 250+ channels
InternetInternet Essential 50Internet Preferred 150Internet GigablastUp to 10 MbpsUp to 150 MbpsUp to 940 MbpsUp to 150 MbpsUp to 500 MbpsUp to 940 Mbps
PhoneUnlimited long distanceUnlimited long distanceUnlimited long distanceUnlimited long distanceUnlimited long distanceUnlimited long distance
Home Automation

Cox Cable FAQ

Is Cox Cable available in my area?

Cox cable is available in Arkansas, Arizona, California, Connecticut, Florida, Georgia, Iowa, Idaho, Kansas, Louisiana, Massachusetts, Missouri, North Carolina, Nebraska, Nevada, Ohio, Oklahoma, Rhode Island and Virginia.

Does Cox charge late fees?

Yes. If you make a late payment, you are subject to a fee of up to $25.

What premium channels does Cox offer?

Cox’s highest-tier plan offers more than 250 channels. A full list can be found on the company’s website, but popular channels include ESPN, A&E, Discovery, History and HGTV. Cox also has premium movie channels included in some packages, such as HBO, Showtime and Starz.

What are Cox TV bundles?

A bundle is when two or more services are combined into one package for a customer. Cox lets you bundle cable with internet, home phone and/or home automation. Bundling services together often comes at a reduced rate.

Are there ever Cox TV deals?

Cox regularly offers special introductory rates. These special rates usually last for the first 12 months of your service and typically require a contract commitment. Prices can, and usually do, go up after the lock-in rate term expires.

Is Cox Cable good?

Cox is one of the nation’s leading providers of cable and internet. It’s widely available in many states and can be a solid choice for your TV needs. We recommend looking at all the packages available to decide what level of package you truly need or want before signing a contract. Snagging an introductory deal is a great way to get affordable service for a 12-month period, but be aware that this price will change. Don’t be afraid to call and renegotiate your bill after the introductory period has ended.

Cox Cable Reviews

ConsumerAffairs has collected 1,458 reviews and 3,257 ratings.

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Page 1 Reviews 0 - 10
Customer ServiceStaff

Reviewed Sept. 5, 2023

Three days ago I spent one hour and 42 minutes on the phone with four different technical service representatives explaining that I had a defective pod in my Cox MESH system. The first representative escalated my call to an "advanced" rep. who told me that they would replace the pod and that he would transfer me to an agent who could help me. Of course that agent disagreed and told me that Cox wouldn't replace the item and that she could transfer me to a different agent to discuss this. After a very brief and cordial visit I was cut off in the middle of that conversation.

I called tech support back and the person on the line said that I needed to have a technician come to my house so one was scheduled for three days later between 1 and 3. That afternoon around 1 o'clock I received a message that the technician was delayed and that it would be between 3 and 5 before he could show up. At 4:40 the technician arrived and after I told him the problem he told me that he was told it was a different problem and he didn't know anything about the Cox MESH system. Now I have another technician scheduled to come tomorrow between 8 and 10. Hopefully that will be able to help me.

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Punctuality & Speed

Reviewed Sept. 5, 2023

Address the original complaint of the Cox TV disconnected, uncommanded. I tried on-line suggestions, called customer service technical department to get the TV connected. Nothing worked. They suggested a service call to resolve the problem. They also waived the service fee. The technician came. Fix my TV connection. Then I got a bill for $387+ that included installing an internet that I DID NOT REQUEST. All I want is what I paid for which was Cox cable TV connection connected. First call was to ask about billing. I was told they could send a form that would resolve the issue. 2 weeks later no form receive. I canceled all TV services with Cox, I now use SLING and Netflix (no commercial). Total cost $65 & Loving It. :)

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    Verified purchase

    Reviewed Aug. 29, 2023

    I spent 10 hours last month trying to cancel my internet but was talked into staying with this company for a lower rate on internet if I dropped some services which I authorization only to find out this month that they didn't do anything except move my bills to this month. This is deceptive business practices and taking advantage of a traumatic brain injury survivor, I have tried multiple times to resolve this but Cox employees are undertrained and incompetent and do not know how to do their job. I'm seriously considering legal action against this company.

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    Customer ServiceStaff

    Reviewed July 7, 2023

    They have the worst customer service support I've ever experience in my life. Rude people who don't want to assist customers. Instead they want to waste time going round and round arguing instead finding ways to assist the customer. They need serious training on what good customer service is.

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    Reviewed March 28, 2023

    Worst Company on the Planet! We have a blog of 16,000 views and growing. Most of South Orange County California experiencing the same 16 days straight of Service Outages. Service outages 1 am through 5-6 am daily Service Outages and for the last 3 days straight 100% outages. No WiFi, No internet connection even when your computer is plugged directly into their equipment. Negligent Misrepresentation. It is the law for Companies to paint a true picture to Consumers. Their Panoramic WiFi advertisements state that they provide wall to wall panoramic service throughout your home. There is no WiFi 4.5 feet away from their equipment. Other neighbors recommend joining them in changing service providers to Starlink, Att, Verizon, anything but COX. They know this is causing us extreme problems and should have come to repair by 8:00 today, instead I have to wait for a maybe Thursday appointment. Run. Don't walk away from COX.

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    Reviewed Feb. 10, 2023

    In September 2022 we spoke with Fredrico in the Loyalty Department at Cox. We were told that we would have our rate guaranteed at $193.31 for two years. Recently, our rate went up to $202.66. I called the Loyalty department and Spoke with a rep and then his manager, Joe (ID **). They both said that what we were promised in September is not guaranteed, since it was a verbal agreement. We are so fed up with these lies that we are in the process of completely getting rid of our Cox TV and internet. Also, the sound on all of the tvs connected with Cox will stop playing for a few seconds regularly, every day.

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    Reviewed Feb. 10, 2023

    Attitude and service are terrible and when you call them you get the hold and auto response and no one cares, since they know they have monopoly, I called them. Stayed on hold for an hour and then nothing,

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    Reviewed Jan. 22, 2023

    The TV service is at best is only partially available. I had no service from noon Friday Dec 23, to the evening of Tuesday Dec 27, 2022. Multiple calls to Cox did no good. Since the service was resumed it has been spotty at best as I can't change channels without a hassle. I keep getting a "We Are Having A Problem" on the screen. While trying to use the Channel Guide it jumped from channel 204 to channel 500 on its own. One neighbor that experienced the same outage has already moved to FIOS service. I have been with Cox for 30 years but I have had it with them. My needs for reliable service has not been that important to them.

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    Reviewed Jan. 6, 2023

    I was on the phone with Cox Cable for 5 HOURS trying to get my billing sorted out correctly. My account was paid in full and on time. I had bank statements and confirmation numbers to prove this. What followed was a 5 HOUR process of being transferred to different departments and being hung up on 3 times. Each time, I would have to call back and be on hold for 20 minutes before I could speak to a customer service rep. A phone call that should have taken 10 minutes took 5 HOURS. I repeat... 5 HOURS!

    The next day, my internet service was interrupted because they still had it on record that my balance was large and past due. That took another 2 hours on the phone to get my internet service up and running. So, I had to spend a total of 6 hours on the phone with ** Cable to help them get their billing sorted out correctly and to have service provided to me which I had paid in full for. I wish I could give less than one star. Unprofessional. Apathetic. Inept. Rude. Untrained. Horrendous!

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    Reviewed Dec. 19, 2022

    I called to find out why I could no longer access HBO Max because I've been watching it for free since I got the cable package. She first disputed that I ever had it and every time I started a sentence, she interrupted. If you're going to work in customer service, DON'T interrupt your customers!

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    Cox Cable Company Information

    Company Name:
    Year Founded:
    1400 Lake Hearn Drive
    Postal Code:
    United States