Cox Cable

If you deal with them, you have to ask a ton of questions because they won't tell you all the ins and outs. We had Dish Network but $150 a month just to watch tv less than an hour a day was too much, especially considering our internet is another $80 a month. So, we talked to Cox and they gave us a bundle price for TV, internet, and cable, and total it came up to $135, plus $35 for install.

I am a Cox customer for 6 years. These two recent months they increased my bill every month. I called them to ask what's going on. A very rude and aggressive agent replied my call and tried to sell me another package. When she realized I am not a buyer (and she will not get her commission), without confirming with me and explaining what will happen next, she hung up on me when I was talking and disconnected my service without permission!!! This is the most awful customer service experience I've ever had. Unbelievable! Hiring people like her is the main reason COX will lose the competition to Verizon and AT&T very soon.

After a year, Cox suddenly massively raised the price of our tv/internet service. We are retired and were absolutely shocked it was nearing $200 a month with few extras. We tried in vain to get them to reduce the cost significantly but got nasty customer service instead (and higher blood pressure). We cancelled the Tv part, paid a penalty and went with Cox internet only. Now THAT's gone up to around $134 a MONTH (and it's not even their highest speed). The reps have lied repeatedly to us (now they say we are also using too much bandwidth and must pay extra for that as well!) We have few choices here in Las Vegas, but neighbors really like CenturyLink so our install is this week. We NEVER go back to Cox. Buyer beware!

I am not at all happy with COX, every time I call I have to spend 15 minutes to 30 minutes to get to a right person to help. I called the first time spend 15 minutes and given a phone number to reach to loyalty department. Then I called the given number spend 15 minutes described the whole situation and said she will now transfer me to the loyalty department, finally I reached to loyalty department, and waited 15 minutes to get the person and then I explained my situation 3rd time in detail to which she was not able to resolve.

So I took the day off for the whole install works for the safety of my children. After arguing with my tech he failed to install two of my services - he set up my cable boxes in all the wrong rooms causing them to come back (when they do) and drill my holes into my home - then the supervisor sets my appt for a day I can’t even take off. Like this is the worst cable company ever.

No cox agent has been able to resolve my issue and I am beyond upset at the inconsistency of their promises together with the continuous deceiving messages I've gotten from your agents. I am looking to resolve this quickly especially because I don't understand why it's taken 8 months to solve. I had my phone number ** with AT&T but decided to port it over to Cox. Our billing cycle began in August 2017 and the manager of Telegraph Canyon Cox Cable Chula Vista, CA told my brother and I our number was ported the day we were at the store. Few weeks later we noticed it had not been ported and we spoke to an agent over the phone again in September 2017. The agents continued telling me it would be ported in 10 days. Later we came to find out that the agent needed to submit a new form because this number had originally belonged to Cox in the past.

It appears that once or twice a week Cox internet service is out. Their servers are down on a continuous basis and I do not want hear that Cox is updating their servers because even if that were true that still shouldn’t affect customers much. I pay good money for internet and my service, as well as others, should be reliable. I should not have to use cell phone data at home.

Even when you ask a lot of questions, you don't get "all" the correct answers. Found out the hard way but just in time. I just became a new resident in RI. Once a week I was getting tons of literature/advertisements regarding their different packages. Myself and my kids wanted their Cox Gold Bundle for 119.99 Including their 400.00 prepaid card (after 90 days of on time payments) and FREE installation... Ok Nice!! I finally called their sales department 866-961-0190 on 03-31-18. I asked for their package and they also tried selling me their Automation piece too. Monthly payment together was 209.00. Not Nice... Negotiated to drop down to 173 and change with all their promotions if I bought my own Modem/Router with FREE insulation right? 173 and change including taxes and their equipment right? Sales rep... "This is correct!!"

Cox advertises bundles that are intentionally much less expensive than what your bill will end up being. They know this is true which is why their billing is set up the way it is. They claim you pay in advance for your service however that would mean that made a payment at time of contract signing. Since they know you'll be unhappy with your actual bill they wait 30 days to bill you and then bill you for 2 months and claim that you pay in advance. By definition, if you bill me 30 days later I am paying in arrears. But to get around that they double bill you. The online account services only shows the last 30 days of billing activity so in order for me to review the data I have to call in and sit on hold. I had this conversation with two people, both told me they bill in advance but couldn't explain how billing in advance results in billing 30 days later. I was transferred twice, finally to a supervisor who never came on the line.

In 2002, Cox sold HD cable set top boxes. I purchased one. Now, in 2018, Cox states the box is restricted and will not register the box. Bad Cox. They sold it, they should allow it on their system. BBB next...

Every single day there is a problem with the service Cox charges for. Every day, sometimes multiple times a day, I have to reset the signal to my box or modem just to connect to their server or get cable TV. If there is a program on TV I have to watch it while it airs. If I record it the playback is pixelated so bad the content is lost. But, not for the commercials. Commercials are always perfect. For over 2 months now there are blocks of time when I cannot open my email. These blocks like the one now last for about 6 hours. When creating my account for this site I was prompted to confirm my email; I can’t do that. I hate Cox. I will be looking for a better way. Just want to warn other people to stay away.

Cox claimed that an upgrade to HD TV was free. When we asked for the upgrade we were told that it would cost an additional fee of $2 per month. That's chickenfeed but nonetheless the basis of a lie. Recently they told us that their modem had to be replaced because it was so old that parts were no longer available to repair it. What a bunch of malarky. Modems aren't repaired. They're replaced and thrown away. Next they told us it would be free, followed quickly that if we want to have our phone work during a power outage we would have to pony up $30 to $50 for a battery.

Horrible place. I would never recommend to any. They shouldn't even have one star. They tell you one thing over the phone and another. Said they were coming out and never came. Told me I didn't need a deposit and then I didn't. Wasted my time on the phone for two hours.

I have had a business account with Cox for about 6 year. I accidentally made a payment for $ 1000.00 over what I owed on my current bill. After 8 weeks I called to see why they had not sent me a refund at this time. They told me I would need to email a copy of my bank statement to them to prove that the bill pay had cleared my account though they showed a $-900 account balance. It is terrible that they are treating small business this way. I have since switch to Verizon Fios and wish that I had done so many years ago!

SCAM SCAM SCAM, I got service with Cox a little over year ago. All I needed was Wifi. Nothing else. They offered me a rate of 48$ a month. After 12 month it doubled to 83$ just for wifi. When I called they told me the price was only for 1 year. They offered me a new rate of 58$. 3 month later was still paying 83$. Customer service sucks. All they tell you is this how they work and they can give a phone number to their loyalty department. I just found out that CenturyLink offers the same service for 48$ and it doesn't end after 12 month. It's unlimited. I wish I would have read some reviews before getting the service with Cox.

Does COX have any IQ standards for the accounting support personnel? Perhaps they select for low IQ? I went on their automated pay. Using my COX app, it showed that my bill for February was paid by autopay. But then I got an email saying it was 3-days until it was due, and not paid yet. Mixed messaging from COX, so I called an account rep, who looked it up and assured me that February's bill was paid. But the email was correct and the app and the rep were incorrect. So COX dunned me an $8 late fee.

I called customer service when I noticed my bill increased. Told them I was promised a particular rate, including taxes and fees, for a one year period. Asked the agent (a supervisor in the Loyalty Department) if I would have to sign a contract (back in November 2017). He said “no”. When I called to complain about the price increase, the customer service agent told me that unless I had signed a contract, I would be stuck paying the higher cost. Left hand doesn’t know what the right hand is doing at Cox. The customer service sucks!! I’m discontinuing service with them.

My mother-in-law recently had a problem with her Cox telephone service. She is 90 years old. The phone display was saying that phone was in use although it really was not. This left the phone unusable. So she scheduled an appointment with Cox. I went to her home and found that the phone power supply was plugged into an outlet that was on a switch. Yes the switch was turned off so no power to phone. I corrected this and the phone was fine. We then called to cancel the repair appointment. Later that month we received the Cox bill. Well there was a $75 dollar service charge for no services rendered. We called customer service and they said the technician did fulfill the appointment. Huh! So they fixed NOTHING! Too bad a big company like Cox feels the need to take advantage of a 90 year old woman. Shame on them. So if you read this and are contemplating using Cox please don't.

Not getting what I was told when it came to the Bundle. I was told 89.00 a month for the bundle. With taxes and all the fees it is 129.54 a month, I have have the service for 4 months and have increased the rate. Now I am paying 134.92. This company has the biggest scam going!

Totally frustrated with Cox. I have the bundle and it's a bundle of crap, no internet, no phone and no streaming. This happens a minimum of 3x per day. I'm so frustrated because I'm still bound to 2 year contract.

Cox contacted me in Nov to upgrade to their fancy Panoramic wi-fi at no extra cost to me, so I said okay. I was told download speeds up to 100mg, or whatever it is. After we got it, we were not seeing those speeds and were told that items not plugged directly into the modem might only see 1/2 that speed. We were not even getting 1/2, we were in the 30's. We started streaming some TV shows and it was constantly buffering, it was so annoying. I called early Feb. to complain, again,(on a Saturday night, spend 2 hours on phone with Cox vs. watching a tv show I really wanted to watch) and it was determined we must have a bad modem, they would send a new one. Waited a week, nothing. Called and spent another 2 hours on the phone with them, and was told the 1st modem never got sent out. Person ASSURED me that she will get new one sent out, I should have in 3-5 days. Day 5, no modem.

Cox cable is so bad... the contour box freezes up daily. After they changed it, it took one month and started all over again. The reps are clueless... they may be better than Dish but they suck just the same.

I requested for an upgrade and get a good discount. Tech supposed to arrived from 8:00am-10:00am. I waited and actually took a time off from work just to have somebody at home. 10:00am arrived and tech still not there. I checked with Cox thru Chat and Ana ** (Cox Customer Service) told me my schedule was not confirmed because I failed my 3rd party verification. I was shocked!!

We have been Cox customers for over 14 years. During that time they set up a home networking for us. When we had problems with it, the first thing they said was, "We don't deal with home networking". I told them that you set it up and now it needs to be fixed. After them coming out a couple of times and not fixing it, we gave up. Then, I lost my job. We went down to Cox and explained that we needed to downsize as I had lost my job. They said no problem and we dropped some channels to lower the bill. When all was said and done, our bill was higher than it was when we went in the door. We were then told that we had a special package and that when we changed it we no longer got the deal. We asked to get the deal back and they said no. Needless to say, I was very unhappy. Then, a few years later our computers died. We decided not to get more computers as we could do everything on our phone.

I was with Cox Cable since 2007 - over 10 years. I had Internet and cable TV with two connection boxes for two TVs. For over 10 years, I paid "rent" on those two connection boxes, pieces of plastic, old technology, since outdated, never replaced. I canceled cable TV last year and went to satellite, but kept the wireless service. It didn't occur to the rep to tell me that I had two pieces of equipment I being charged rent on, and needed to return. Maybe because I was still a customer???

Worst company ever. 254 a month for services. You call to see what you can do to get the bill lower. Not very much help. You cancel your service then you get a call from rude customer service. They wouldn't work out a payment plan on a 196 balance until I returned my equipment so I did and what happens!!?? I make payments every week to pay it off so they send me to collections. Adds extra charges for their awful service that I am not even using anymore and screw my credit score and send it to collections with an extra added $41. LMAO. Company is the biggest joke. Rudest people. They rip people off. I will go with no service before ever going back to that company. Unreal.

My family and I moved to a smaller town where it appeared that Cox was the only internet and TV provider. We paid for their service in a bundle as they always try to sell and at the beginning it seemed like a good deal 50 Megs internet, hundred channels and a phone service I didn't really want for $80 is a month. Then after the first couple of months I started to receive more and more gouges in my monthly bill. After several months of trying to get a reason and paper billing so that I could go over each charge they finally shut us off because we refuse to keep paying what was now a hundred and fifty to $175 a month without reasoning.

Terrible, greed oriented company that rips off the consumer any way they can - devious deception, extremely poor service, does not allocate a fair amount of their huge profits towards customer support or product maintenance, slips in unrequested upgrades on the bill, has deceptive information practices to mask their agenda of gouging the consumer. The list goes on & on. Monopolies are supposed to be against federal law but they hold a monopoly in my area and continue to exploit it to add to their revenue base. In a nutshell, they should be investigated and indicted by the FCC - Maybe even be subject to a class action civil suit!

My wife and I moved from GA. last year. We were customers of Cox Cable for 20+ years before moving. We returned our cable equipment before moving and then 9 months later get a bill for the equipment. I tried and tried to resolve this with these people only to get the run around and turned over to a collection agency. Then after paying these jackoffs their money, dinged my credit with this crap!!! So I called again to ask questions and file a complaint, never to hear a word form any one. In my opinion, Cox Communications is a rip-off and has THE SORRIEST service of any provider I’ve had to deal with.

I own vacation rentals. It appears that when they come out to work on the box in our complex it takes down our service in some of our vacation rentals causing renters to be disgruntled and costing us money as we have to reimburse our renters for the inconvenience due to Cox not taking care of the issue, they caused by not responding to the issue immediately. This has been happening for years. We cannot switch to DirecTV due to wiring in our buildings. So unhappy with not having constant dependable cable and NOT getting a quick service response!