Cox Cable Reviews

I am moving and called to cancel my service and was put through such a rigorous upsetting process to do so. I told the person that I was homeless and did not have a forwarding address and they insisted that I’ve just put my service on hold until I got on my feet to be able to turn it back on even though I asked them to cancel my service eight times. Every time I tried to talk they talked over me and would not listen at all, and kept repeating that they completely understood my situation, but that I would be needing my Internet soon so they felt it best that I just put it on hold. I felt harassed. I felt not heard and I felt like I was nonexistent in the conversation. I had heard rumors from other people that had tried to cancel their service as well and we were given the same treatment.

I am a customer out of Queen Creek AZ who called Cox three time and tried through virtual, none could resolve my issue. On my 4th attempt by phone reached Heather out of Louisiana who resolved my issue quickly in less than 15 min. Cox needs more Heathers, quick, efficient, she easily understood how to help me without unnecessary transfers or dropped calls. Thank You.

Over two decades I've been a customer of Cox, panoramic modem went down. It was fried by some type line problem we tech support over 6 times in a 24 hrs period told to reset/reset/reset more than ten times. My daughter works from home and lost a full day of pay and her company was not happy at all. We were offered a service tech to come out on Monday, four days total of this modem being down unacceptable!!!. Then we told that we could bring the modem in to a cox office for a exchange and we did, internet now up & running, 2 hrs 27 devices to connect. Offered $20.00 for my leg work & days of lost work. Thanks so much cox over 20 yrs of being a (LOYAL CUSTOMER).

Where I live in Laguna Hills, Cal. The only internet service is Cox. Every month for the past 7 years there has been a problem. About a year ago cox decided to stop cox E-mail accounts? It was switched over to Yahoo. Another horrible company. Internet interruption at lease once a month with nothing disscounted. After calling and waiting 30 minutes nothing is done. But of course cox always sends their bill.!! This company has got to be the WORST service in the US. Totally BS.

Cox is VERY expensive and have outages a lot. Been with cox for over 25 years because that is the only cable company in my little town. As soon as I possibly can I'm going to switch to streaming. The price goes up every time you turn around and since they've joined with Spectrum, they've gotten even worse. Their customer service has even went down. My advice is if you like to pay for services that go out a lot go with cox, if you want to pay for services that you can count on STAY AWAY FROM COX! Talking from experience.

Do not sign up for any Cox services. Their pricing is too expensive, and they continually will raise your price without any notification. We had a bundled service and did not need a phone service, and they would not remove it to save us any money. The customer service on phone and the chat box is terrible service. We kept getting transferred around. When we finally connected, my husband and I could not understand what they were saying, terrible connection, everything sounded muted. Go to streaming services, they are less expensive for more channels.

If I could give 0 stars I would. The worst customer service support I have ever had from Cox and I have been a customer for 22 years. Somehow my card was disconnected from my account and payment was not received. This led to (5) hours of phone calls to resolve the issue. Your representative Darwin was extremely rude and accusatory. He acted as if I was trying to steal $31.00 from Cox after 22 years of business.

I have been on two separate chat bots to address my ever increasing bill with no resolution. Both instances were over 2 hours long with zero solutions. They kept trying to sell me more services versus address why my bill continues to increase. I literally asked the same question 9 times before getting an answer, not a pitch. I have been with Cox for over 30 years. Loyalty means nothing .... Currently researching competitors for TV and internet cheaper than $345 a month. Super disappointing. If only I were a new customer....

Beware. Cox Cable internet. They charge 'early termination'. Beware. When you sign up for their internet, you will find yourself paying more and more for less. They offer 'promotions' and do not disclose there will be an 'early termination fee' if you cancel service (now that they finally have competition and not a monopoly). If you sign up for a 'promo'. They do not disclose any early termination fees and will charge you like extortionists and their customer service is awful. If you have any other option, go for it. The reps say they will credit but do not.

I would also give them a 0 if I could. TARA ** in customer service should NOT have a job in customer service. She has no clue how to treat paying customers. We have had our business with Cox since 2010 with a bill of almost 1000.00 per mo. Trying to remove one of the 3 services and I was met with very rude and curt TARA **. We will remove all three of our services from COX.