Cox Cable

In my location, Spectrum and AT&T were available only so spectrum was much superior than at&t by far in overall. Despite its best, sometimes there was slow internet issues and regularly shut out on both internet and cable which frustrated. Local store was the best and great customer service and assistance.

Generally, the services provided are well priced and efficient. The most problematic issue has been download/upload speeds that do not match what you are actually paying for though the small print does indicate that it depends on the area. The most positive aspect is actual service as I have had their technician came out was very good at working with me to maximize speeds during covid. He talked me thru the process and provided new parts (modem/booster) through the sliding glass doors. Greatly appreciated his efforts and positive attitude.

Would not give a five due to difficulty getting through, I know all of this is going to be blamed on the virus, all the cable company does is send you the bill. They have no loyalty program to speak of and they never or almost never send you any information informing you that the promotion that you have signed up for is about to expire, you find this out when you get the next bill and your amount due doubles or triples.

Living here in Las Vegas, COX is the only one better to have and their WIFI Internet is very reliable. Although the prices they have are expensive and so every 6 months or so I call their Loyalty Dept. If they have any good deals. I always suggest that prices for Retired Seniors including Veterans should be affordable.

Very happy with Cox. Always willing to assist me when I have an issue about something. The technicians are well trained and eager to assist. I have been a customer for 20+ years....and would never consider changing. Friends of mine have other companies and are always complaining. I have nothing to complain about...Very satisfied with Cox.

We moved to AZ about a year ago and decided to use Cox for our Internet and TV service. Since that point in time we have nothing but issues with their phone customer service for Internet issues and TV reception. For example: Today, January 14th 2021, I called to ask why for the past month, between the hrs of 10:30am and 11am we lose our Internet connection. The person I spoke with couldn't understand my question/issue possibly due to the fact he didn't speak American English very well. He ended up hanging up on me.

The service is horrible. My internet goes down at least 4x a day! You call for assistance and the rep will always read the same script, unplug your modem, restart your modem, reinstall your apps. Then will ask did this help? No as I have to do this every day and it is so annoying. Then the rates are increased while the service has decreased. They won’t come out to check the lines unless they Show an Outage AND!! when there is an Outage they don’t inform us Customers. The service is HORRIBLE!! It’s really bad when the surrounding neighborhoods will ask on an app if anyone's having issues with COX! We all say YESSSS!

Quality of product and content is good. Big issue is that rates continue to go up. In order to keep your expense in line, you must give up something. Recommendation is to always ask for promotions and when they expire, renegotiate!

It's terribly expensive and service is terrible. It gets disrupted often and they give us old equipment. We are cancelling our service for Roku. Our bill is going from over $300 a month to $70 and our service is better.

Cox provides a very reliable service. Their customer service is very nice, they try going above and beyond to help customers. We get our internet/phone/cable service with 99% uptime. We are using this company for a little more than 22 years.