Cox Cable Reviews

I contacted Cox to terminate my service at the end of June because I was relocating. At the time, I specifically requested that my remaining credit be refunded to my credit card or, if a check was required, mailed to my new address. Unfortunately, Cox did not follow my request. Despite clearly explaining my relocation and providing instructions, they still sent the refund check to my old address. Now, after spending countless hours making calls and following up, I am being told that the check cannot simply be reissued because the original check has a 180-day expiration period. This means I may have to wait more than 10 months—almost a year—to get my own money back.

We replaced a worn cable and have had nothing but trouble since then. COX is great at not doing anything or trying to understand the problem. Instead they do a quick fix and leave. If they can't keep the internet on for 24 straight hours, I don't want their crap attached to my house. I am a former Cox subscriber as of 8/4/2026.

Customer service is ok but I live in Fairbanks, the service is trash. 3 drops of rain every thing goes out. Sometimes no rain in sight, it goes out. The price for this service is laughably high. I'm definitely looking into other options. These reviews do no good or they would have been out of buisness by now. Cable company is a monopoly until some smart guy come up with a better solution. Hope someone is working on it

Josh did an outstanding job with my installation in Newberry, Florida on Tuesday morning. He arrived right on time, was professional and courteous throughout the entire process, and completed the installation efficiently while making sure everything was done correctly. I truly appreciate his excellent service and would highly recommend Josh to anyone looking for a smooth, hassle-free installation experience.

Constant outages. Horrible customer service. High rates.

Service drops more than it's active. Won't stay connected long enough to get updates. They're always interrupted so I have to go in and try to fix it and I'm not tech savvy on all that. It's just a pain having to wait for something to load because I have to unplug the router, wait a few minutes, plug it back in. Hope for a few minutes to accomplish my task and repeat. So I'm looking for another provider as it's stressful with every entity insisting you do everything online or talk to a relentless idiot bot. Never Talk to a Human or receive a return phone call either. We're all going be disposable soon very soon, elderly already are.

Cox Communications. I am writing to express my concern about the unexpected loss of my Cox landline service after I contacted Cox to discuss my bill. I called because my internet, TV, and landline costs had increased, and I wanted to ask whether any loyalty discounts were available. I was told that current promotions applied only to new customers and that loyalty incentives were no longer offered. During the call, I was repeatedly asked about Cox Mobile, which I declined each time. I did not ask to cancel or disconnect my landline service. Within about 24 hours, my home phone stopped working and had no dial tone. I contacted Cox several times through the automated system, phone support, and online chat. Each time, I had to repeat the issue, and it appeared there were no clear notes on my account.

I have spent over 9 1/2 hours on the phone with Cox and two technician no-shows (June 19 and June 29), where I missed work for nothing. Even worse, they are practicing deceptive and unlawful billing. They are actively trying to charge me for television service that never worked (which their own systems confirm) and trying to bill me for a timeframe which I lived in an entirely different state and have never had Cox service before. When I call to fix their mistakes, the employees are dishonest and refuse to honor the promised service credits and supervisors will literally lie and say “they do not have a boss” to avoid escalating your issue. They cannot calculate basic prorated, billing, and penalized the consumer for their own administrative errors.

I recently cancelled my service with Cox. I had a credit on my statement and was told I could not receive a check for the overpayment. I would have to accept an online transaction which requires me to provide my banking information. Of course I won’t provide my banking information. I plan to register a formal complaint the the state if I don’t receive my refund.

Just terminated Cox after 15+ years as my service provider. Technician not showing up for appt, cancelling appt while at my door stating that it was a "node" issue when it clearly was not, all customer service is in India so you cannot speak with anyone local. My internet was out 9 days, two missed appts and I scheduled a third even to have them push that back on me. Finally decided to cancel the service and go with Glo-Fiber.

I am at wit's end! I have spent literally many hours on the phone with them and still no satisfaction. I’m just trying to cancel a land line. I was also billed for a movie I bought - the last ten minutes (climax) weren’t on that movie - they sent some tech out, and they agreed that the end was cut, but if course it was not Cox’s fault, so I have a movie that is wasted. They also added several action cartoons to my purchases. And they have no way of removing them. It is so irritating to have to use a company that certainly doesn’t value their customers! Would love to sit with management that will actually listen and take action!

Worst internet company I've ever used. If I could give it zero stars, I still wouldn't be happy. This company deserves negative stars. Thank God I'm moving back to Illinois, where Cox is obsolete. I'm sorry for anyone who has to use Cox, especially in Virginia, because I'm living here right now and I almost would rather have no internet, but I have roommate who needs it.

Our internet connection outside the house went bad yesterday afternoon. Literally nothing works, phones sucking up data, disabled computers and TV, alarm clocks. We were given FA appt for 48 hours past the outage. I called to have them come today. When finally connected to a person in another country with very poor English comprehension, he kept pausing our conversation and was consulting an AI chatbot. Kept saying “thanks chat” off to the side. Then he starts with. “I see you have been a Cox customer for 28 years, and we want to thank you by welcoming you to the Cox Care Club. You get the earliest available appointment,” I said you care so much, we get to be without internet for 48 hours? Yeah, I don’t think so. Time to switch cable providers.

I am moving and called to cancel my service and was put through such a rigorous upsetting process to do so. I told the person that I was homeless and did not have a forwarding address and they insisted that I’ve just put my service on hold until I got on my feet to be able to turn it back on even though I asked them to cancel my service eight times. Every time I tried to talk they talked over me and would not listen at all, and kept repeating that they completely understood my situation, but that I would be needing my Internet soon so they felt it best that I just put it on hold. I felt harassed. I felt not heard and I felt like I was nonexistent in the conversation. I had heard rumors from other people that had tried to cancel their service as well and we were given the same treatment.

I am a customer out of Queen Creek AZ who called Cox three time and tried through virtual, none could resolve my issue. On my 4th attempt by phone reached Heather out of Louisiana who resolved my issue quickly in less than 15 min. Cox needs more Heathers, quick, efficient, she easily understood how to help me without unnecessary transfers or dropped calls. Thank You.

Over two decades I've been a customer of Cox, panoramic modem went down. It was fried by some type line problem we tech support over 6 times in a 24 hrs period told to reset/reset/reset more than ten times. My daughter works from home and lost a full day of pay and her company was not happy at all. We were offered a service tech to come out on Monday, four days total of this modem being down unacceptable!!!. Then we told that we could bring the modem in to a cox office for a exchange and we did, internet now up & running, 2 hrs 27 devices to connect. Offered $20.00 for my leg work & days of lost work. Thanks so much cox over 20 yrs of being a (LOYAL CUSTOMER).

Where I live in Laguna Hills, Cal. The only internet service is Cox. Every month for the past 7 years there has been a problem. About a year ago cox decided to stop cox E-mail accounts? It was switched over to Yahoo. Another horrible company. Internet interruption at lease once a month with nothing disscounted. After calling and waiting 30 minutes nothing is done. But of course cox always sends their bill.!! This company has got to be the WORST service in the US. Totally BS.

Cox is VERY expensive and have outages a lot. Been with cox for over 25 years because that is the only cable company in my little town. As soon as I possibly can I'm going to switch to streaming. The price goes up every time you turn around and since they've joined with Spectrum, they've gotten even worse. Their customer service has even went down. My advice is if you like to pay for services that go out a lot go with cox, if you want to pay for services that you can count on STAY AWAY FROM COX! Talking from experience.

Do not sign up for any Cox services. Their pricing is too expensive, and they continually will raise your price without any notification. We had a bundled service and did not need a phone service, and they would not remove it to save us any money. The customer service on phone and the chat box is terrible service. We kept getting transferred around. When we finally connected, my husband and I could not understand what they were saying, terrible connection, everything sounded muted. Go to streaming services, they are less expensive for more channels.

If I could give 0 stars I would. The worst customer service support I have ever had from Cox and I have been a customer for 22 years. Somehow my card was disconnected from my account and payment was not received. This led to (5) hours of phone calls to resolve the issue. Your representative Darwin was extremely rude and accusatory. He acted as if I was trying to steal $31.00 from Cox after 22 years of business.

I have been on two separate chat bots to address my ever increasing bill with no resolution. Both instances were over 2 hours long with zero solutions. They kept trying to sell me more services versus address why my bill continues to increase. I literally asked the same question 9 times before getting an answer, not a pitch. I have been with Cox for over 30 years. Loyalty means nothing .... Currently researching competitors for TV and internet cheaper than $345 a month. Super disappointing. If only I were a new customer....

Beware. Cox Cable internet. They charge 'early termination'. Beware. When you sign up for their internet, you will find yourself paying more and more for less. They offer 'promotions' and do not disclose there will be an 'early termination fee' if you cancel service (now that they finally have competition and not a monopoly). If you sign up for a 'promo'. They do not disclose any early termination fees and will charge you like extortionists and their customer service is awful. If you have any other option, go for it. The reps say they will credit but do not.

I would also give them a 0 if I could. TARA ** in customer service should NOT have a job in customer service. She has no clue how to treat paying customers. We have had our business with Cox since 2010 with a bill of almost 1000.00 per mo. Trying to remove one of the 3 services and I was met with very rude and curt TARA **. We will remove all three of our services from COX.

I would give them a 0 if I could. I've had their services for YEARS because at a time, they were the best priced. But through these years, I have added/changed services. Anytime it was a downgrade, I would get the worst service. They even hung up the call on me when they found out I needed to cancel! They hold you in queue for so long hoping you'll just hang up and the chat feature is a joke too. They just delay responding so you end up on that for over an hour or 2.

Service for TV is often lost, almost daily, and is extremely frustrating. Cox has a monopoly on service to this area. Disconnecting the modem or accessing Cox help service (where the modem is reset by Cox) has no effect.

I was promised when signing up for Cox internet that wall jacks would be installed in two areas of my home where I needed them. Unfortunately, that turned out not to be the case. I spent over five hours on the phone with multiple departments technical support, second-tier tech support, and retention and made nine separate calls today. Each time, I was assured that the installation service I was promised would be provided, but that information was completely false. I've wasted time and missed work to deal with this whole fiasco of a day. The most upsetting part of this entire experience is the misinformation and lack of honesty. I was given conflicting answers, transferred repeatedly, and left dealing with representatives who clearly had no consistent understanding of what could or could not be done.

In my opinion and past experience with Cox Communications the products and Customer they offer are extremely poor. For Cable TV they run the same old movies and TV series over and over. If you wish to have new content even within the last 10 years go to streaming. Their Internet is slow and frequently drops out. (No matter the speed. They charge outrageous fees for it.. And the most outrageous of all is calling Customer Service. If you are lucky enough to get an agent you can understand, the next part is an exercise in futility. I have on more than one occasion been told after their recommended changes that their would be no price change or the quoted price is not accurate when the bill comes. I am saying flat out blatant lies. I have complained to management written reviews and begged the managers to listen to the supposed recorded call to prove my point. It was obviously a waste of time.

2 days ago I called Cox Cable, spoke with 4 people about my problem. The first 2 I couldn't understand. The next 2 couldn't fix my problem. Then today I went to pay my bill only to find out it had been automatically taken from my account. I have never authorized anyone to take money from my account. I call cox again about that and why my bill went up $30. The customer service rep. transferred me to tech support. More menu selections. Again another person I had trouble understanding. After 17+ menu selections I'd had enough. My apartment complex has a contract with Cox. Had issues in the past with selections on my bill that were never authorize.. The only other option I have for cable service is even worse.

My 86 yo mother fell out of bed and hurt her hip, when they x-ray; found she has multiple myeloma Cancer in all her bones including her skull, I left my NV HOME end of July and taking care of her in Florida. I forgot to put my cable on hold when I left NV— so I have paid roughly $1,000 since leaving in July. Since I am an unemployed disabled military VET, I asked for refund to the money they took from me (direct deposited) —- approx. $1,000 since July. They refused to refund my cable while I was out of pocket helping my mother., I guess I will be going to streaming soon when I get back to No in about 2 wks.

This has had to have been the worst 1 year of service with an Internet provider that I have ever had, constant outages, frequent network throttling, and they're extremely unreliable. Please do yourself a favor and get service from any other company that isn't Cox, you'll be a lot better off and this isn't even an exaggeration.

No updates or emails before increasing bill by 30%. Horrible management service over phone. If you have other services available in your area, use those! The team needs to listen to the 1000s of legitimate complaints coming in bill went from $60 to $85 without notice. Do not use.

I used the Cox app for many years for the parental controls. They were pitiful, but I managed to make them work. Now, every time I need to use the controls I have to log into the app. For some reason, my phone cannot seem to access the password so I have to go to Google. Look up the password, copy it and paste it into the app to login to manage the parental controls. For God sake, is this 2025 or 1995? The app is a piece of crap. It is absurd for me to have to look up my password and login every time I need to manage my parental controls.

Cox Cable has been down multiple times in the past week. Sometimes the outage is fairly brief, an hour or two. However this last outage started about 9:45 p.m. and was not resolved until about 7:30 a.m. This is not the sign of a good service provider. They can get away with this shoddy service because they're the only option in my area: Other cable provider including Ocala Fiber are not available in my neighborhood, so we're left with one provider who due to lack of competition seems to have no motivation to either provide good, reliable service or to not charge outrageous prices. Cox doesn't even deserve one star but that's not an option. Something it has in common with Cox.

I’m 4 days into calling customers service. Spoke with 2 supervisors. Nothing done. Misrepresentation when sign on I was called 4-5 times a day to sign up and told can you phone Mexico. Call international. All Lies. No services. Drop calls. Tried change service. Paid off phone and supervisor said would unlock phone once paid. All lies. It’s been night now. I have no phone. They disconnected my phone without permission. Customers service just transfer me several times. No one help.

Bought a brand new home in a new edition a year ago and some change. These homes came with preinstalled Cox devices in the master closet. After a while I decided to try cox. Well ended up losing my job and then getting behind on some bills. Cancelled service. Cox charges me around $250 for equipment non-return. I do not pay because I did not request equipment, nor am I going to tear it off my wall and bring it to them. Fast forward a year, financial situation corrected course. Decide to try again, they start providing service but then say there is a problem.

We have been with Cox Cable for over 25 years. The service has gotten extremely horrible. I work from home and I can't tell you how many times I get disconnected not for an hour but all day. When I call in for some type of credit they want to give me 8.00. Wait what? I work from home. This is my job. The customer service rep wants to offer me a "STAY CONNECTED" device. Which is 7.00 more per month. How about giving me a better device from the one you're already charging me for. I will be shopping around and getting rid of Cox all together. From what I understand fiber optics being put in a new home development is what's affecting the old cox cable system and there's nothing they can do about it till the upgrade the old equipment to fiber optics.

My elderly mom who is on a fixed income had been with Cox for over 7 yrs. During a move/transfer Cox charged my elderly mother >$700 for services that that we did not request. After multiple calls to resolve the issue they then sent the account to collection, terminated services, and refused to reverse all erroneous charges.

On July 28, 2025 we went into the Cox store located on Chandler Blvd near Price Rd. We have been very unsatisfied with our cable, and were going in to cancel. We were greeted by Kristina C-V. She was very friendly and helpful through our whole visit. Although we were in to cancel cable, we are keeping our internet service at least for now, and our modem was quite old. She not only walked us through the process of using the app to re-connect all our electronics to the new modem, she also wrote down everything so we had it when we got home. Being of the old...er, generation, this was incredibly helpful for us. I went back a couple days later to turn in the old modem, and was very pleased that she again was there to help me. Kristina is a great asset to Cox Communications team.

We have been with Cox for over 40 years. Our bill keeps going up and up. We were promised over the phone that our bill would stay the same for 3 years. And if we should cancel we would be charged a fee of $240. After 2 months our bill went from $241 to $268 with no explanation. COX CAN'T BE TRUSTED!!!! I have cancelled Cox Cable and will never go back to a business that lies to their customers.

If possible, use any other service besides Cox. I live where I have no options in Virginia Beach. They (cox) are willing to do anything except fix the problems with the internet. The internet drops signal constantly in the Birdneck area. Trying to get them to fix it, is like pulling teeth from an alligator through its ass hole. There isn't a day or even an hour that can go uninterrupted by loss of signal. Over the last year, the equipment in my apartment has been replaced twice. My neighbors experience the same. If you use "chat", all they want to do is have you upgrade to the next package or buy other products. If I could, and the apartment complex allowed, I would pay the difference and use a satellite dish. Their service and connection suck.