Cox Cable

I found that 'Cox Cable,' has the best service for my internet. It is super fast and reasonably priced. I have a Mac Desktop and I ran into trouble with my 'Safari Browser.' I kept getting the error response: 'cannot open webpage,' very frustrating indeed! After speaking with private tech support companies, I found it was going to be costly for them to look at it. My Hubby suggested that I call Cox just to make sure we have a good cable connection. The Customer Service was excellent and Miguel helped me reboot my System from his end. He also suggested, for a small fee of $10 a month, I could have Tech Support from Cox, 24/7, what a super offer! Who knew?? I had to try it. Joshua was super!!! He worked hard to resolve the issue and he was successful. I'm very grateful to Cox and Joshua!

Generally, the services provided are well priced and efficient. The most problematic issue has been download/upload speeds that do not match what you are actually paying for though the small print does indicate that it depends on the area. The most positive aspect is actual service as I have had their technician came out was very good at working with me to maximize speeds during covid. He talked me thru the process and provided new parts (modem/booster) through the sliding glass doors. Greatly appreciated his efforts and positive attitude.

Would not give a five due to difficulty getting through, I know all of this is going to be blamed on the virus, all the cable company does is send you the bill. They have no loyalty program to speak of and they never or almost never send you any information informing you that the promotion that you have signed up for is about to expire, you find this out when you get the next bill and your amount due doubles or triples.

Living here in Las Vegas, COX is the only one better to have and their WIFI Internet is very reliable. Although the prices they have are expensive and so every 6 months or so I call their Loyalty Dept. If they have any good deals. I always suggest that prices for Retired Seniors including Veterans should be affordable.

Very happy with Cox. Always willing to assist me when I have an issue about something. The technicians are well trained and eager to assist. I have been a customer for 20+ years....and would never consider changing. Friends of mine have other companies and are always complaining. I have nothing to complain about...Very satisfied with Cox.

Cox Cable is waaayyyy too expensive for the service they give. Constant anxiety with them. The annoying data usage messages in your email. Always the constant reminder and dread of paying your overinflated bill. I pay almost ten times what I paid to Spectrum when I lived in a different city. Spectrum was the BEST service I ever had. $22 per month like clockwork for the exact same amount of GB. Never going over! Every month there's a new overage with Cox! My bill is currently $162.00 for internet Only, with 2 people in the home. Cox is just plain Greedy!

Our household is loyal to Cox for more than 13 years since it is the only provider in our 92114 & 92139 CA area. We constantly check the rates with Cox if we qualify for any promotional discount to cut cost on our financial budget. The discount we avail off got us into a 24 month agreement price discount of around $145.96 but after the 1st year, our bill started to shoot to $157.38 last Jan 2021 then $161.12 this month. I called Cox Communication and asked how much is the early termination fee (EFT) if we will sacrifice this amount to pay to get out of the said agreement. I was told that EFT is $70. I went to check their website to see their current offers for new customers and indeed, the pricing is far cheaper than pricing for existing accounts. I am contemplating of paying the EFT if I can save $50 monthly for the useless cable TV channels that has no interesting shows to watch.

COX just changed my internet service because my modem was old. My modem worked fine. My internet worked fine. Now they changed my plan and, it doesn't work! Constantly having to reboot the modem. And, I'm paying more a month!!! And, they just up and change your internet so you are forced to either go buy a new modem or rent one from them! I wish there was another internet provider in my area that wasn't worse than COX's!

Cox Contour ("Watch TV Online") is useless in the Windows 10 environment. After you log in under your Cox Account (to pay bills) it regularly fails to load Contour and produces "Clear Cookies" errors using Google Chrome and Microsoft's Browsers even after clearing cookies, rebooting the operating system MULTIPLE TIMES. Every 10th try you might get it to load, but that's rare and Contour is unstable and has been doing this on multiple machines.

I've spoken to Cox Cable at least 10 times during the 1.75 years I've had service with them. I ONLY had service with the company because there were no other options. Everything they told me was a lie. My bill was supposed to be kept around $140 and by the end of the less than 2 years, I was paying $201. I called and even told them to take services away, and they said if they do, my rate would go UP. I asked to not have a contract in the beginning and the lady I spoke to said it would be an extra $10. I said ok. They put me in a contract anyway, and made me talk to 100 people before I finally was done with it and gave in to their manipulation tactics just to stop arguing.