Cox Cable

This company has been a nightmare to deal with. For years I only kept the internet service which was fine for good reason because they have always been horrible but was happy at the internet service I was receiving. The moment I upgraded it went smoothly. I got a decent bundle. Great price. They honored it. Then I had to move. They kept my same service agreement and waived the installation fees.

Today at 20:20. Currently the internet charges for my account total at $109.98 per month. 100mb download speed, modem rental and unlimited data. The EXACT same service from Spectrum (a few miles from my service address) the EXACT same services cost a total of $44.99. Next year when my introductory rate increases to the standard rates my charges will go up to $144.98 per month. A difference of $99.99 and TRIPLE the cost of the nearest competitor. Additionally, Cox requires a 2 year contract in order to receive the discount. Spectrum requires no contract, has no additional charges for modem rental and no additional charges for data caps. That is in no way providing service comparable to that provided by competitors. Data caps have been imposed merely as a means of increasing profit margins in an industry that currently exceeds even the most greedy of corporate excesses.

Absolute Nightmare! The incompetence is baffling! The tech came to the house we're moving into AFTER it started raining so he can't work. Gets rescheduled for 4 days later, I call on the day, CANCELED w/ NO EXPLANATION! They have no idea why it was canceled and we're now stuck for 2 more days without service!! Lose now, 3 days of work, plus I had to pay rent at the house we're moving from for 2 more days to be sure we're not stranded w/o services and we are going to be ANYWAY!!! I am so fed up with the ignorance of these people!!!

I have been with Cox since 2005 for internet, phone and TV. They continually raise the rates without improving service. At the suggestion of one of their resolution agents last year, I took 3 of my tvs off the system to try and get my bill back to a reasonable rate. They quoted me one rate and then when the bill came it was a higher rate. After talking with a retention supervisor, my rate was slightly reduced. The retention supervisor also informed me that I would need to call back this December to get the promotion discounts reapplied and that it would be no problem. My rate would remain at $165.30. When I called back this December, I was told my bill was going to increase to $183.15 instead. I asked for this to be escalated to a retention manager since that is clearly not what I was informed by their retention supervisor.

Make sure you remove all valuables. Their tech will steal. Cox will not acknowledge the thief or reimburse you. Tech told them he didn't, they said all my complaining more than six months they didn't find anything in his truck. What criminal would have what he stole still on his person?

This company have worse customers Service ever. Seriously!!! I mean the internet is good you know good but helping customer nahh!!! They're not good. Worst ever! Seriously! They make promises they don't keep. Today it's 3rd time. 3rd time they said they made a form to get my refund but they never made the form. They not planning to give me my money back. They charge me twice for this month and they did not wanna refund the money... You it is okay to keep it for next month monthly payment but then I have other Bills and I have budget. Get it... Budget... Money is tight... Anyways I decided to cancel this service. I can cancel it cuz I don't have any contract with them anymore.

Internet and TV have been experiencing difficulties for 3 weeks. Problem is persisting inside the neighborhood and nothing has been fixed. Multiple techs and the same old story. Company's customer isn’t even in your area so they can’t do anything. Would be my last option if I had a choice!

I called customer service to downgrade the service, they told me they will give me a discount if I keep my current services without modifying anything, later on I found out they change all the services on my account without my consent. I was very disappointed with this business practices, they should be ashamed of themselves for lying to their customers.

Do not do business with them, they are "not loyal" to customers, or their families. I have been with them since 1980. One account until late 2018. I never had a problem with them. Now they are very rude with inexperienced employees. I hope one day a cable company will come out and take all of their business. They talk you into leaving your phone company. Verizon "do not do it" and your security people "ADT" or etc "do not do it". They charge high surcharges and bill in advance. They steal from the consumer. It's really sad.

COX services in Las Vegas. I really hate this cable company and all of their fees. Worst experience I've ever had and this is why I don't like cable companies. Cox corporate office is in Atlanta which sucks because of the different time zone. Their customer service sucks especially when your operator is laughing in the background to other operators while on the phone with me. None of the supervisors can answer questions as I asked them. It was so frustrating to the point that I am in here crying and upset. I am going to return their equipment and I don't ever want their services again. My bill says one thing but when you call them they give you a higher charge. When they say they will credit your account it never goes on your bill right away. I would never refer anyone to this company. I am very upset and pissed off. I would say more but right now I just want to be done with them. DO NOT GET COX. DO NOT!!!

Cox Cable is the only available high speed internet provider in my area in Rancho Palos Verdes. We have recently moved there and are trying to connect to the internet. On the appointment date the technician came and found out that there is no cable between the street and the house. He ordered a "bury drop" top pull the cable under the sidewalk. He told us that this will be an expedited order which should take just a couple of days.

Cox Business Internet customer since 2015. Disconnected service after no resolution to billing issues since day 1. Upon moving my home business I was sent over a contract by a slick talking Cox rep who arranged my move of services. And my former service to the old address was never disconnected. My account had been accruing late charges from the address I moved from and I called numerous times to get this remedied. It seemed to be resolved but here comes my bill after moving from Mesa to Chandler in August.

Cox’s business plan is to get you signed up and then without notification it’ll start charging you a higher rate after a period of time. About a year ago I canceled my Internet, cable, telephone for this reason. I did however request to maintain my email service with them for $10 a month. I recently learned Cox is completely eliminating this customer and not honoring their agreement once again... just another tactic to get unsatisfied customers back that chose to keep the email option should they ever decide to return to Cox. They have once again proven the customer is not their highest priority.

We have Cox Cable bundle that includes television. The box in our master bedroom got so hot it cracked the box and melted the corner of our TV. The box was replaced same day, but we have been getting the runaround on getting the TV replaced. Every call receives a new excuse with no answers as to how to replace the TV aside from us just buying another one. Claim has been in review for months! Would switch providers if more were available where we live.

Cox loves to bundle products into free promos and then suddenly start charging you retail. Today I called them and ask them when these so-called promos were put in place and when they decided to charge me retail for these channels I've never heard of nor would I have ever signed up for. Cox could not even tell me when the pricing went up or when the promo was placed. They are unethical, dishonest and a bunch of scammers.

This review has been a year in the making. The first year was fine. Then our bill doubled overnight. Not just a few dollars. DOUBLED. It has continued to go up. When I call there are no lower packages for us. I was put in package prison and they came by once a month to ** me. When I called to cancel suddenly they CAN lower the rates a little bit. I still want away from this company, so I said no. I wanted to cancel it effective one week. Now they can only cancel it immediately. So I said I will call back Monday. He argued with me! Said it WOULD be canceled immediately. No supervisors were taking calls. Managers never take calls. I HATE COX! I can't get away from them fast enough.

Cox is probably the most unethical company I have ever dealt with. I have been financially ** for over a year under the threat of increasing my rates even more if I change anything on my account. Every effort to be civil with them was returned with arrogance and manipulation. I'm done with threats, I'm done with package leveraging, and I'm done with Cox. Try literally every other option before allowing them to abuse you.

I was a customer in Phoenix, AZ of Cox off and on for a few years. First, I started with internet only. First off, I didn't know internet services was not unlimited and anything used over your plan you were charged $10.00 per block (ridiculous). When I finally realized this was happening, I called to see what I can do to avoid this expensive overcharge. I was advised to change to unlimited internet and was upselled to include cable. I was promised to have the service fee and the installation fee waived. The fees weren't waived and I end up having to call to have fees waived but the rep. claim to not see the fee waiver notes and wouldn't waive them. Finally they agreed to credit the account for what was promised.

I wish I had read more reviews before I signed in with this company. When I called to ask for the detail of their services, I was very specific in terms of which channels I want, which is Disney Junior for my son. But after everything is set up, money been paid, I realized that there isn't that Channel. So I called again, the first time I was put on hold for over 45 mins then I gave up because I have better things to do than calling COX! The second time finally someone answered but came with a very inconsiderate and rude person. It's like they don't give a ** about your problem, never made an apology! Even the manager was rude, such a horrible experience. I am going to find some other alternatives, I hope they start to train their staff to learn to treat customers with respect!

I called to tell them their prices are too high and I need to eliminate some services so I could reduce my monthly bill. They told me I had a bundle and my price would increase by $100 if I changed anything. I was a customer for 24 years. No customer service. Just trying to rip people off. I will be changing providers. Stay away from Cox.

I had Comcast in Colorado (same company) and it was a good experience. I moved to Arizona and decided to get Cox. Huge mistake! I signed up in a store and signed a 24-month agreement (an actual physical contract, with signatures of mine and the Cox representative with all the details printed and/or penned in ink, then entered into the computer, and kept my signed agreement) with Cox, locking in my rate of $130 for 24-months. My service started 11/01/2017. Everything was fine until I transferred my service. I moved to a new house and scheduled my transfer of service for 9/20/2018; they came out, made sure everything was good. Good to go. No bill ever arrived. No emails. My access to my online account was gone. Six weeks of absolute hell going back and forth with Cox. The representative deleted my account instead of doing a transfer of service. Accidents happen, let’s get this fixed.

We had signed up recently and was told the cost was $180, which is totally absurd itself but it gets worse. I call support today to find out what I'm paying so much money for exactly. I was told that I'm actually saving money because the package would regularly be $354 but I got a deal with $180. I'm stuck with a phone line and phone I never even wanted. I asked to take the phone off and if I did that it would actually cost me more money. I have no premium channels and no they were unable to tell me what channels I have in this $180 plan. IT is basic channels and I was referred to their website like 6 times for every question asked. I am going to be cancelling my plan with this horrible company. I have never experienced such horrible customer service and just service in general. This should be illegal what they are doing; robbing customers for limited services that barely function.

ALL premium channels with Spectrum, landline plus high-speed internet...$157/month. Cox...$250/month w/ only HBO and their sports package to get SDSU games. With Spectrum I received all sports channels without a frigging extra charge! It’s a California monopoly. I frigging hate Cox! Greedy frigwads. $100 more for many fewer premiums. Customer loyalty...3+ decades. Sure thing. I’ll go with AT&T or better yet Charter!??

Cox is the only supplier in our area Williamsburg VA. We decided to cancel our Cable. We returned our Equipment have the receipts. Equipment was returned to our local offices in Williamsburg. They signed a receipt. This was months ago. Now we are receiving bills and statements from them stating no equipment was returned. We contact the Cox offices they promise to take care of it. We furnish receipt numbers. They cancel the amount then reinstate it the next month so we have to do this again and again. Hours wasted is unbelievable. Now they double the amounts. I wonder how many customers this happens to. POOR SERVICE.

I have had Cox for many years. Went to basic TV 2 years ago. Weather channel was included. Two days ago, puff, it was gone! No warning, no "we will need to charge you more for a plan that includes the channel." The management at Cox is pathetic. You have made an adversary of a good customer. Not long until I am on a dish.

Have had COX off and on since 2002. Living in NW Arkansas, we had ZERO competition for cable providers until recently. I HATE COX but... I have all our email accounts (business and personal) tied to their cox.net address. I have tried and tried to find an alternative to COX but to no avail. My latest "complaint" is that they "moved" the WEATHER CHANNEL to a higher tier than we subscribe to with no advance warning. I called CUSTOMER SUPPORT and was told that it is "...not available thru my current package." In other words, TOUGH CRAP MR. CUSTOMER. You will have to PAY for the upgrade to receive the WEATHER CHANNEL. Did I mention that I HATE COX? This is addition to our ongoing issues with emails, outages, and on and on... Oh, by the way I HATE COX!

I originally only wanted to sign on for internet so I did not gut the bundled discount even though I added TV the same day. I was told my price would not go up if I decided to drop TV since I was not given the bundled discount. The tech did a horrible job. The cable ends fell off when I barely moved the cable so I had to buy new cable ends and crimp them on myself. Then the bare bones TV service with one added premium channel went up to nearly $80/month. I asked again if my internet price would go up if I dropped TV and was told no. I dropped TV and my cable price not only went up $10/month, it went down from 150Mbps to 95Mbps (tops). CenturyLink will be installing their 120Mbps service at my home this week for $55/month for life. Cox is such a ripoff. I had Comcast before I moved and they were great. They always offered free upgrades. Cox charges higher prices and downgrades service. They should change their name from Cox to Sux.

No customer service and charges are through the roof. The homelife equipment is faulty. Even the technicians that come out to "repair" confirm that it is. Then they charge $99.00 to send a technician to disconnect/remove their fault equipment. Worst customer service I have ever experienced along with hidden fees/charges. Also beware of the lengthy contract.

Was paying $71 until August 2018 for my contour flex starter package that included premium channel. End August I decided to add Starz for a promotion of $5.62. Was told bill will come up to $76 instead it came for $79. I continued to pay until I received today the bill in the mail for my 2nd year asking to pay $103.86. They increased internet prices by $5 which I can understand but TV charges has doubled from $17.50 to $43.49. I called and had to explain to three different departments (Cancellation Department, Billing Department and Loyalty Department) beside the original customer service rep that I talked to first. These people have no shame. Basically Showtime was free for one year which I only know about now so I said remove it and Keep Starz. They said, “If we remove Showtime will have to double the price of Starz to $10 instead of $5.42 because that promotion is only in case you have two premium channels.”

I live in large apartment complex with over 100 units and, obviously, many internet users. Cox Communications installed coaxial cable in this complex 30 years ago. Since mid Sept, we have had problems with our internet service and our MagicJack VOIP phone service that we have had for over 9 years. Re internet service, we have trouble connecting or have continual disconnects. Re phone service, we have heavy static on all outgoing calls which we never had before (so that telephone banking prompts don't work and persons that we call either cannot hear anything at all or our conversation fluctuates so that the other party only hears every few words of what we say. Needless to say, they cannot follow our conversation. I ran speed tests on our internet service and results were all over the place including packet loss. Removed and reconnected cables in room where internet is located, but problem continued.