Cox Cable

Three days ago I spent one hour and 42 minutes on the phone with four different technical service representatives explaining that I had a defective pod in my Cox MESH system. The first representative escalated my call to an "advanced" rep. who told me that they would replace the pod and that he would transfer me to an agent who could help me. Of course that agent disagreed and told me that Cox wouldn't replace the item and that she could transfer me to a different agent to discuss this. After a very brief and cordial visit I was cut off in the middle of that conversation.

Address the original complaint of the Cox TV disconnected, uncommanded. I tried on-line suggestions, called customer service technical department to get the TV connected. Nothing worked. They suggested a service call to resolve the problem. They also waived the service fee. The technician came. Fix my TV connection. Then I got a bill for $387+ that included installing an internet that I DID NOT REQUEST. All I want is what I paid for which was Cox cable TV connection connected. First call was to ask about billing. I was told they could send a form that would resolve the issue. 2 weeks later no form receive. I canceled all TV services with Cox, I now use SLING and Netflix (no commercial). Total cost $65 & Loving It. :)

I spent 10 hours last month trying to cancel my internet but was talked into staying with this company for a lower rate on internet if I dropped some services which I authorization only to find out this month that they didn't do anything except move my bills to this month. This is deceptive business practices and taking advantage of a traumatic brain injury survivor, I have tried multiple times to resolve this but Cox employees are undertrained and incompetent and do not know how to do their job. I'm seriously considering legal action against this company.

They have the worst customer service support I've ever experience in my life. Rude people who don't want to assist customers. Instead they want to waste time going round and round arguing instead finding ways to assist the customer. They need serious training on what good customer service is.

Worst Company on the Planet! We have a blog of 16,000 views and growing. Most of South Orange County California experiencing the same 16 days straight of Service Outages. Service outages 1 am through 5-6 am daily Service Outages and for the last 3 days straight 100% outages. No WiFi, No internet connection even when your computer is plugged directly into their equipment. Negligent Misrepresentation. It is the law for Companies to paint a true picture to Consumers. Their Panoramic WiFi advertisements state that they provide wall to wall panoramic service throughout your home. There is no WiFi 4.5 feet away from their equipment. Other neighbors recommend joining them in changing service providers to Starlink, Att, Verizon, anything but COX. They know this is causing us extreme problems and should have come to repair by 8:00 today, instead I have to wait for a maybe Thursday appointment. Run. Don't walk away from COX.

In September 2022 we spoke with Fredrico in the Loyalty Department at Cox. We were told that we would have our rate guaranteed at $193.31 for two years. Recently, our rate went up to $202.66. I called the Loyalty department and Spoke with a rep and then his manager, Joe (ID **). They both said that what we were promised in September is not guaranteed, since it was a verbal agreement. We are so fed up with these lies that we are in the process of completely getting rid of our Cox TV and internet. Also, the sound on all of the tvs connected with Cox will stop playing for a few seconds regularly, every day.

Attitude and service are terrible and when you call them you get the hold and auto response and no one cares, since they know they have monopoly, I called them. Stayed on hold for an hour and then nothing,

The TV service is at best is only partially available. I had no service from noon Friday Dec 23, to the evening of Tuesday Dec 27, 2022. Multiple calls to Cox did no good. Since the service was resumed it has been spotty at best as I can't change channels without a hassle. I keep getting a "We Are Having A Problem" on the screen. While trying to use the Channel Guide it jumped from channel 204 to channel 500 on its own. One neighbor that experienced the same outage has already moved to FIOS service. I have been with Cox for 30 years but I have had it with them. My needs for reliable service has not been that important to them.

I was on the phone with Cox Cable for 5 HOURS trying to get my billing sorted out correctly. My account was paid in full and on time. I had bank statements and confirmation numbers to prove this. What followed was a 5 HOUR process of being transferred to different departments and being hung up on 3 times. Each time, I would have to call back and be on hold for 20 minutes before I could speak to a customer service rep. A phone call that should have taken 10 minutes took 5 HOURS. I repeat... 5 HOURS!

I called to find out why I could no longer access HBO Max because I've been watching it for free since I got the cable package. She first disputed that I ever had it and every time I started a sentence, she interrupted. If you're going to work in customer service, DON'T interrupt your customers!