About Cox Cable
Cox is a digital cable, telecommunications and home automation service provider. Cox offers packages and deals that you can customize based on your needs. Bundle prices start at $89.99 a month.
Overall Satisfaction Rating
- 5 stars
- 4 stars
- 3 stars
- 2 stars
- 1 stars
Pros
- Multiple plan options
- Compatible with streaming apps
- Bundle cable, internet and home phone
Cons
- Rates often increase after intro period
Bottom Line
Cox offers several cable-only and internet-cable bundle packages suitable for most customers. Costs can get high on bigger bundle packages, but Cox has many attractive introductory offers.
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Our research of various providers found that COX has the best cost, reliability, service, programs and voice-activated program selection. Their follow up service is exceptional an...
Read full reviewHave had very few TV issues over the 30 years of service. Customer service has been great helping me resolve all issues with most of them being resolved with a reboot. The only is...
Read full reviewCox cable packages
Cox offers several options for cable TV, including cable-only options and plans that bundle cable with internet, home phone and smart home automation. If you’re looking for television service, you can choose between traditional cable TV and Cox Contour, which includes additional integration for streaming apps.
Cox Contour
Cox Contour offers a more robust channel lineup and additional features not included in Cox’s basic TV plans.
With Cox Contour, you can use apps like Netflix, Amazon Prime and YouTube to stream additional content. You still need to have an account with these services to access the content — the subscriptions are not included in the price of Contour. Contour simply allows you to access the apps from your cable TV connection and standard remote instead of switching to an external app like a Fire Stick or Roku.
Cox Contour subscriptions also include popular channels like ESPN, Discovery, History, A&E, TNT and HGTV.
Cox cable plans
For cable-only plans, customers can choose between the TV starter package or the Cox Contour TV package. All packages include local channels, free HD programming and access to the Contour and TV Everywhere apps.
Cox TV Starter | Cox Contour TV | |
Starting cost | $25/month | $69.99/month |
Channels | 75 | 140+ |
On-screen apps including Netflix | ||
Voice remote with universal search |
Cox TV Starter | $25/month | 75 | ||
Cox Contour TV | $69.99/month | 140+ |
Cox pricing
Prices for Cox Cable start as low as $25 a month but can exceed $200 a month depending on the package you select. Cox offers two basic plans:
- TV Starter is Cox’s basic cable package. It includes around 75 channels and costs $25 a month.
- Contour TV is Cox’s highly customizable cable package. You can customize it with premium channels, channel packs geared to your specific tastes and DVR recording for up to 24 shows at once. Contour TV starts at $69.99 a month.
Cox cable bundles
If you’re looking to bundle service, you may be able to save some money. Bundle packages start as low as $75 per month and have introductory rates ranging from $75 to $180 per month. Plans can include cable, internet, home phone and home automation.
Cox cable and internet bundles
Bundle Cost | Internet | Phone | Home Automation | |
Contour Stream | $55.98 | Internet Essential 50 | ||
Contour Stream | $75.98 | Internet Preferred 150 | ||
Contour Stream | $135.98 | Internet Gigablast | ||
Cox TV Starter, 75+ channels | $64.99 | Up to 10 Mbps | Unlimited long distance | |
Cox Bronze, 140+ Channels | $89.99 | Up to 150 Mbps | Unlimited long distance | |
Cox Platinum, 250+ channels | $159.99 | Up to 940 Mbps | Unlimited long distance | |
Cox Bronze, 140+ channels | $109.99 | Up to 150 Mbps | Unlimited long distance | |
Cox Silver, 170+ channels | $129.99 | Up to 500 Mbps | Unlimited long distance | |
Cox Platinum, 250+ channels | $179.99 | Up to 940 Mbps | Unlimited long distance |
Bundle Cost | $55.98 | $75.98 | $135.98 | $64.99 | $89.99 | $159.99 | $109.99 | $129.99 | $179.99 |
Cable | Contour Stream | Contour Stream | Contour Stream | Cox TV Starter, 75+ channels | Cox Bronze, 140+ Channels | Cox Platinum, 250+ channels | Cox Bronze, 140+ channels | Cox Silver, 170+ channels | Cox Platinum, 250+ channels |
Internet | Internet Essential 50 | Internet Preferred 150 | Internet Gigablast | Up to 10 Mbps | Up to 150 Mbps | Up to 940 Mbps | Up to 150 Mbps | Up to 500 Mbps | Up to 940 Mbps |
Phone | Unlimited long distance | Unlimited long distance | Unlimited long distance | Unlimited long distance | Unlimited long distance | Unlimited long distance | |||
Home Automation |
Cox Cable FAQ
Is Cox Cable available in my area?
Does Cox charge late fees?
What premium channels does Cox offer?
What are Cox TV bundles?
Are there ever Cox TV deals?
Is Cox Cable good?
Cox is one of the nation’s leading providers of cable and internet. It’s widely available in many states and can be a solid choice for your TV needs. We recommend looking at all the packages available to decide what level of package you truly need or want before signing a contract. Snagging an introductory deal is a great way to get affordable service for a 12-month period, but be aware that this price will change. Don’t be afraid to call and renegotiate your bill after the introductory period has ended.
Cox Cable Reviews
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Worst Company on the Planet! We have a blog of 16,000 views and growing. Most of South Orange County California experiencing the same 16 days straight of Service Outages. Service outages 1 am through 5-6 am daily Service Outages and for the last 3 days straight 100% outages. No WiFi, No internet connection even when your computer is plugged directly into their equipment. Negligent Misrepresentation. It is the law for Companies to paint a true picture to Consumers. Their Panoramic WiFi advertisements state that they provide wall to wall panoramic service throughout your home. There is no WiFi 4.5 feet away from their equipment. Other neighbors recommend joining them in changing service providers to Starlink, Att, Verizon, anything but COX. They know this is causing us extreme problems and should have come to repair by 8:00 today, instead I have to wait for a maybe Thursday appointment. Run. Don't walk away from COX.
In September 2022 we spoke with Fredrico in the Loyalty Department at Cox. We were told that we would have our rate guaranteed at $193.31 for two years. Recently, our rate went up to $202.66. I called the Loyalty department and Spoke with a rep and then his manager, Joe (ID **). They both said that what we were promised in September is not guaranteed, since it was a verbal agreement. We are so fed up with these lies that we are in the process of completely getting rid of our Cox TV and internet. Also, the sound on all of the tvs connected with Cox will stop playing for a few seconds regularly, every day.
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Attitude and service are terrible and when you call them you get the hold and auto response and no one cares, since they know they have monopoly, I called them. Stayed on hold for an hour and then nothing,
The TV service is at best is only partially available. I had no service from noon Friday Dec 23, to the evening of Tuesday Dec 27, 2022. Multiple calls to Cox did no good. Since the service was resumed it has been spotty at best as I can't change channels without a hassle. I keep getting a "We Are Having A Problem" on the screen. While trying to use the Channel Guide it jumped from channel 204 to channel 500 on its own. One neighbor that experienced the same outage has already moved to FIOS service. I have been with Cox for 30 years but I have had it with them. My needs for reliable service has not been that important to them.
I was on the phone with Cox Cable for 5 HOURS trying to get my billing sorted out correctly. My account was paid in full and on time. I had bank statements and confirmation numbers to prove this. What followed was a 5 HOUR process of being transferred to different departments and being hung up on 3 times. Each time, I would have to call back and be on hold for 20 minutes before I could speak to a customer service rep. A phone call that should have taken 10 minutes took 5 HOURS. I repeat... 5 HOURS!
The next day, my internet service was interrupted because they still had it on record that my balance was large and past due. That took another 2 hours on the phone to get my internet service up and running. So, I had to spend a total of 6 hours on the phone with ** Cable to help them get their billing sorted out correctly and to have service provided to me which I had paid in full for. I wish I could give less than one star. Unprofessional. Apathetic. Inept. Rude. Untrained. Horrendous!
I called to find out why I could no longer access HBO Max because I've been watching it for free since I got the cable package. She first disputed that I ever had it and every time I started a sentence, she interrupted. If you're going to work in customer service, DON'T interrupt your customers!
I contacted Cox to look at switching my business phone to a mobile phone through my personal carrier (saving about $100/mo), they told me that my contract ended 2 months prior and there would be no fees. Now that I have switched they are charging me over $500 for breaking a contract that is on "auto renew" for my phone and another $500 for my internet.... Bad Business Cox!! Will be glad to cut your cord!
I've had COX Cable for a little over a year now, and in that time I've had nothing but Internet issues. I have their preferred 150 package with the contour box. I've gone through more than 8 technicians, one of which was a direct supervisor, had a dedicated house line put in, more calls to customer service than I can remember or count. I keep BER testing notes about readings the technicians are getting. I've triggered pole maintenance by COX and this has still not fixed my issues. Even with working I run an E-Commerce business which requires me to attend, and host many zoom meetings. Most times I can't keep a meeting going, audio/video repeatedly goes out.
As I am writing this today I am trying to watch an episode of HALO. An hour show I started an hour ago to the minute I have only managed to watch 8.5 minutes worth because my internet continues to go in and out. They push their package on you saying you won't have to pay for repairs if you add this protection to your bill. Shouldn't have to anyway since the service never works. In all honesty with this lack of service, and knowledge my service should be free for the remainder of my contract! It seems to have been good for a little under a month since last tech visit, April 16 2022, and now all this week, nothing but in and out spotty service.
A note about the customer service. They seem genuine in wanting to help but are reading off a script. It always comes down to how many devices they see connected. For them, anything more than a contour box is too much. Per their own techs, devices connected is never the issue yet they peddle this as the customers fault. Also if anyone has issues with their contour recordings, this is an issue with them however they will not disclose this. They have cloud issues and this has been an ongoing issue for quite a while now. You can do the research on this for yourself. I wish there was a better option out there for internet, but at this point, dial-up is faster IMO.
My mother is 88 years old and her only link to the outside world is her internet. Her company at night are the streaming channels that we pay for. Her internet pulses on and off continuously making it impossible to access things on her computer. While trying to watch a program on Hulu or any other streaming service it freezes or goes blank approximately every 2 minutes. When we've called Cox about the problem they keep you busy for about an hour turning things on turning things off only to tell you that they don't know what the problem is. (All things we'd already tried).
I live approximately 2 miles away from her and our service is adequate, however we have friends that live near my mother who are experiencing the same problem with no resolve. There is no lapse in the bill for phone and internet sent out every month. She lives in the 85205 area. Her phone and internet had been carried by CenturyLink, but the phone service buzzed constantly and they were unable to resolve this so she switched to Cox. Her phone no longer buzzes, but the Internet won't stay up.
Cox thinks it is ok to limit its customers internet access. They "filtered" the ports on the router (which means closed the ports) and refused to reopen them. They think it is ok to do this like some kind of nanny state nonsense. I can handle MY OWN internet security. They have disallowed me access to my Brothers Plex server. This is not their concern and none of their business. We pay full price for their so called "service" but do not get full internet access. That's just loose butt hole and they can go 'ef their selves. After their little discount for the dissatisfaction, we will be switching to Century Link fiber. Century Link does not take it upon themselves to decide for their customers what they can access or not access. I'd give a big fat zero on the stars here if I could. Cox needs to add the name Suckers or Sockets to their name.
Cox Cable Company Information
- Company Name:
- Cox
- Year Founded:
- 1962
- Address:
- 1400 Lake Hearn Drive
- City:
- Atlanta
- State/Province:
- GA
- Postal Code:
- 30319
- Country:
- United States
- Website:
- www.cox.com
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