Cox Cable

We have been with Cox, always good service. Now another family went with Cox bundle and if it wouldn’t have been for Brian ** the rep. we would cut the cable off. Problem with wireless system, the company couldn’t come for 4-5 days!! He came out, replaced problem, up and running!! Billing needs some help to don’t mind paying for what I get but it was a a bit high. Brian straightened it out, thank goodness!

I have Cox internet only I pay for 300/30 speed I never have buffering watching Fubotv. My bill is always correct. I have read other reviews people stating Cox is slow probably are poor people who cannot afford 300/30 speed and they probably use a Dell. I use my Apple MacBook Pro. Cox is great. Now if you want no buffering dont be poor. Pay for 300/30 speed and purchase a device that can achieve 300/30 speed. A lot of devices cannot. ALSO make sure your connected to the 5g not the 2g. The router modem has both signals. The 5g is the fastest but you need a device that can handle 5g.

Recently, my roommate and I left for vacation and we turned our internet level down. When we got back we went through 2 different people before we got someone that could actually help us with our troubles. We were unable to connect to the wifi, but when we talked to Emmanuel we dived right in resetting the modem for us which the other person did not do. They just told us they would send a signal and if that didn't work to call customer service. Emmanuel helped us solve our internet problem and made us laugh at that!

Cox Communications (Cable) is the only highspeed Internet provider in the Las Vegas Metro area and their Cable TV runs off Comcast’s Xfinity fiber optics platform - “the top rated in the US!” Cox’s, also has voice activated remote controls. Moreover—like Comcast’s Xfinity—you can watch TV anywhere with Cox’s “Contour” mobile app for smartphones, laptops, PCs, and iPads, etc. In addition, you can bundle cable TV, home phone, and Internet (or) switch out the home phone for Cox’s home security and bundle (home security, Internet, and cable TV).

The first line staff is good to work with, but it is clear they have policies and guidelines that prevent them from offering good choices to customers. Also pricing is high as there are no good alternate choices, especially when it comes to high speed internet. I am finding that over the air TV is a real good option and will save a lot of money.

Have been using Cox for several years. Called today to re-activate service on one account, I have two accounts with Cox. Had to call six times. Spoke with 5 different people. Four of them were completely ignorant and rude. Asked each one of them to put a supervisor since they did not know how to re-activate the account. Two did not even know how to pull up the account. One sounded like either she was high on drugs or drunk (with slurred speech). Wouldn't understand anything she was told and none of them will put the supervisor on. Most disgusting service ever. Cox maybe growing but it is losing out on providing service to customers. It took an hour and half of calling to get to a person who was able to do what was needed but as I type this I am still on hold for the last 45 minutes. Shame on cox for this type of service

I have had the same service bundle for over 25 years, and it used to be affordable. The technology has improved but the net effect is not worth the over 3x price. My bill just got bumped another $30 and I got a lot of double talk from them about why I had such a great deal and any reduction in the package would only be more expensive. Their goal is simply to trap customers and extract higher cash flow from them over time. Until 7 years ago I would have given them 5 stars, now 2 stars. Does the price reflect the value? At this point I really feel the price is not worth it, and is probably more connected to increasing executive pay and profits. What is more, is that I can only see this getting worse.

I have been Cox client unfortunately for the past decades. I put up with increase and horrible service connection. However, lately they have increased my service from $155 per month to 299.00. This is outrageous. They charge new customers for the same service for $80.00 a month but for their long term client they specially reward them with outrageous price increase, fees and terrible customer service. I spent hours and hours on the phone to be only bounce from one line to another. It is aggravating that you pay and get treated like you owe them money. I will discontinue my service, this is a terrible company and horrible management. Someone needs to do something about this company as they rip off the public with their outrageous high price and terrible service.

I have been a customer of Cox for 8+ years and the last year has been nothing but awful customer service, and terrible internet connection. They gave me a credit of $30 because of all the issues I’ve had and then didn’t fix my problem so I went to cancel and they wouldn’t apply my $30 credit to my final bill. Go with another company for any of your internet needs!

I was explaining to the human who finally came on the phone that I was not a slave. I am tired of having to wade through the menus. If Cox wants to get paid, they can call me! It is time for we Americans to quit wasting our time for free. We fought a war over this issue!

This company is so terrible in all areas, that we had to go to our State Attorney General to get resolved. Cox needs to go. Totally a worthless company. Adding costs that wasn't made. Customer service is a total waste of your time. Constant outages. Such an outdated company.

I quit Cox after dealing with them became too frustrating and more expensive than other options. I returned my equipment to the local store, and the clerk said that they no longer used the equipment, so she did not want it. She said that I could just throw it away. Then, guess what! Cox billed me for it! I told them what I was told, and they were "so very, very sorry," but, tough toenails, I still had to pony up the money for the old equipment. Well, I am "so very, very sorry" to write this negative review, but I want people to be aware of that breaking up with Cox Cable is a frustrating, laborious, and expensive proposition.

I've been a loyal customer for 3 decades. I am terminally ill, on SSI (pays rent only) & have children under 18 who need internet for school. I asked if I can downgrade my services I cannot afford the current payment. Britney at Cox said if I cancel even 1 thing they will immediately charge me over 200.00 per service I cancel. Then transfers me to a man in the promotion department to see if I can get a promotion. He immediately told me I was locked in a 2 year contract. And he can't help me with the bill and get me services I can afford. I was disgusted and said I will be dead in 2 years and hung up on the man! I do not understand why they would rather lose me as a customer all together than willing to work with me? It is bad business, shame on Cox Cable.

Updated on 07/09/2019: Tried Cox for a second time, this time in July. The man on the phone promised as install, plus he said it would cost $200 for professional install, he lied, installed a call recorder on my phone. When I told him I was also recording the conversation he hung up, happened twice more.

I have unfortunately been a customer of Cox for a little over a year. It has a monopoly over my apartment building so it is the only company that I can use down here. Firstly, I called Cox wanting only Internet. The man I spoke to stated that he was throwing basic cable in ''for free.'' When my first bill came and was more than what I discussed with the first gentleman, I called Cox to talk about my charges. It was told to me that I was not considering taxes and fees of the bundle. I stated that all I wanted was Internet, again for the second time, and that it appeared cheaper than what I was paying. I was then told that internet by itself would be more expensive than the bundle at this point because I ''accepted'' a bundle as a first-time customer.

This is not only a dishonest company but as a user, you will have no recourse. They can make any claim they want and they won't listen to reason. Here's why I say this: I signed a year contract with Cox. I'm a 55 year old man. My wife is about the same age. We use data occasionally but certainly don't sit around binge watching high def streams. In our first month, we used our internet and Cox showed us using about 350 GB of data. It seemed unusually high but far less than the 1 TB limit so I didn't give it another thought. The next month, we did nothing different and suddenly Cox claimed that we used 1812 GB of data and told us that we'd have to pay a fine for overage. They also urged us to shell out an additional $50 to get unlimited data and avoid overage fees. Sound like a scam to you? It did to me. So I decided to investigate.

This is the worst company to deal with!!! I have been unable to access my email for a week now and nobody seems to want to fix it. They told me that they don't know what is wrong. That's the last I heard from them. Tomorrow I'm going to see my attorney and see what can be done.

I place an arrangement/extension on the account via web for 07/04/2019 of $250. I needed the extension to on a different date with a different amount. I was not past due. When I contacted Cox to re-enter my extension to where I would not get an NSF with my bank they denied to cancel or re-enter it. Not very happy with Cox. Always having issue with them.

I moved in and had heard Cox was a bad service. Found out it's the only service in my area. Got it set up and it worked great almost a week. Since then it randomly loses signal about all afternoon every day! It is ridiculous. I've had other internet providers and never once lost signal. Cox is hands down the worst internet on the planet. I really want my money back! If I could it would get a negative star rating!

On June 12th I had to make an arrangement for my bill in order for me to talk to someone to lower my bill. So I set up the payment using my debit card then that representative transferred me to someone to help lower my bill. Ok that representative credited $15 to my account for something else I never asked for and she told me I was on a good plan and it wasn't nothing else she could offer and so she updated the $15 and told me it made my bill go down. So I guess once she updated it it overrides the 1st agreement causing now the money to come out of the account that was on file and not from my debit card that I 1st set up.

I have been a long-time Cox customer, and my prices kept going up up up. I tried calling them several times to see if we could work out any kind of a deal and they shut me down. Moved to CenturyLink. Price for life and now have great service at 1/4 the price.

I called the San Diego office of Cox. I went through the following process: 1) I had to answer numerous security questions. 2) I explained that my mother recently passed away. 3) She has a Cox account that automatically bills her credit card. We would like to keep that account open, without any service interruption, because she has a renter at that location in La Mesa. 4) However, we are closing her credit card, so I would like to take over payments. I want to give you my credit card so you can bill me instead.

4 things I would like to address: 1. Monopolized Service 2. Price Gouging 3. Data Caps 4. Disregard of Current Consumers.

I am paying almost $100 for the cable and when I called they told me that they would come on June 6 to install the cable and it turns out that they came until today June 12 but it's fine, I did not bother that. What bothers me is that when I chose my package, the guy told me that the package I chose had Spanish channels and the cartoons came in English, it seemed perfect but it turns out that I only have 2 channels of cartoons in Spanish, this if not I liked the worst experience with Cox.

Cox changed their cables in our area area and send a TV notice that all area receivers are retired and that we need to update our equipment free. We contacted them asking for the updated equipment last week. An appointment was made for 5:00 PM June 11. I drove 40 miles to be sure I am home. The service young man comes with a grin on his face stating that Cox ran out of equipment due to the high demand!!! He offered us to get the more sophisticated equipment immediately for an extra charge or wait indefinitely until it becomes available again!

Glad to be dropping them. Expensive as heck for mediocre service provided. TV sound went on-off all the time and every month if it wasn't one thing it was another with TV freezing on-and-on. Service was ok but just ok.

Rena ** I know... I've been a customer for a couple of yrs now. Their service is horrible. Constantly losing the Signal/Error messages for TV...Wi-Fi always disconnecting etc. They've been out to "repair" it. What a joke! I pay $20 a month for some Protection Plan. And after taxes, $223 for the Cable & Wi-Fi. Ridiculous!!!! I don't see an option to Review them on their FB Page. They are probably afraid they'd get bad reviews!! They really do suck!!!!

I have to say Cox is an horrible company when it come to getting an agent to know what they doing when it come to your account. The supervisor are no better and they are a rip off!! You pay all this money every month for sorry customer service. I will be leaving them soon. It’s just not worth the money.

Cox is just another Monopoly running unregulated. In Las Vegas you have no other options. Every year the price increases for service and they put more restrictions on the consumer. When will we see a real class action lawsuit against Cox Communications? This is getting ridiculous. They never compensate me for the 50% of the time I am not receiving the full speed I am paying for. I would like to see them held accountable for their actions.

It's amazing that this technology company has the ability for you to go online to your account and add additional services but you have to call and speak to an agent to suspend service. I waited over 10 minutes. When I had service turned on (internet only) I had my own Modem and Had to make a telephone call to have them turn on my service which took about 10 minutes. That 10 minutes costed $75.00. I use to used their equipment but the wait time to return the equipment at a center was anywhere from 20-45 minutes. Seems like Cox should have a better online way to turn off service or put it on vacation hold and equipment return system that would be more convenient for the computer savvy individuals. I always cringe when I have to deal with this company.