Cox Cable

Cox Cable doesn't care about their existing customers. They call it "Retention" but the truth of the matter is they couldn't care less if you stay with them or not. All they care about is the number of new customers that they get but they have no interest in keeping those of us who pay our bills!! They offer a $89.99 special that is for new customers only, and they say it doesn't include installation (which the promo says is free) or the equipment, or the credit report! The entire thing is bogus. And they don't offer it to existing customers who ask for it! I've been with them a long, long time. And they couldn't care less if I stay or go. I'm going to go. Thanks, Cox, for nothing.

When we signed up for Cox, we bundled and we saw on tv that there is no contract. The joke is on us! The minute you sign on with them you are stuck in a 2 year contract and the rate keep going up. The service is poor, many time the channels freeze, the sound isn't working, but what irritates us the most is they still keep advertising no contract which is a lie.

I didn't realize my contract was over for a month and originally sign up for basic internet for 45.99 last year and they jumped to 82.99 this year. Cox didn't warn or notify us the price change would be double! And then I immediately request to cancel since they try to give me the runaround. WARNING: When last year we did sign up with unlimited they now have changed to 1TB. Any additional usage they'll charge additional. (2 months ago I was warned with almost over usage! Which is incorrect because all I do is stream YouTube and data entry on the computer. Make sure you have a meter on how much you use data because they'll just boost your overage.

Called for help on our account, got transferred 3 times before actually speaking to someone. The representative I spoke too was very rude and could not help. I asked to speak to a supervisor or manager and he pretty much said there was no one else I could speak to. It was the worst customer service!!! My husband and I will be canceling our service and going with another provider.

I was hospitalized with my lung disease. From my hospital bed I called and spoke to a very nice guy and told him of my situation and he said that he would note my account. I asked if I could try and lower my bill and was transferred to another dept. and was told that if I tried to redo the plan that I was on for 160.00 a month that it would cost me over 200.00 a month. I came home from the hospital and called today after I made a 100.00 payment and spoke to a Salia who was worse than ANY customer service person that I have EVER spoken to. She would not work with me in any way that I could afford at this time. This has been a really stressful time for me and DID NOT need the extra stress from Cox Cable. I am seeking other avenues.

North Scottsdale. Many communities posting internet issues and cable box issues. Lasts a few minutes. Back on for a few. Repeat all day everyday. Call Cox - well it's an outage they say. Nobody can do a service call. Nothing. 8 days and counting. All day everyday. Come to find out - through various outlets of friends - well it's Cox doing their own crap to their own network for upgrade purposes but will not actually tell anyone. Outage - that's the corporate directive. And we are left holding the bag still. If you see a few Cox trucks in an area all of a sudden - get prepared. They are such liars.

I was told that I would need to be on a 24 month contract to get the special pricing and that I had 30 days from April 19th to cancel. I called back on May 17th and spoke with rep named Ebony and informed her I wanted to cancel my service due to not wanting to be contract with Cox. Ebony stated that I was not on a contract. She is not sure why the last rep stated I would be on contract and there was no need to cancel... Well fast forward tonight I went online and paid my bill and seen I am on a 24 month contract. Cox is now beginning to look a lot like Wells Fargo by letting their call center reps lie to customers to keep customers hostage vs. providing the best service possible and letting us stay due to that reason. Shame on you Cox.

Right at the end of my cycle you guys throttle and big my network to the point where it drops every few minutes. It's such a disappointment. It doesn't matter how loyal you are, big corps that control ISP's will continue to rob the working class and they could care less. Even after taken to court time after time again you still continue to beg the network at the end of the pay cycle. Distasteful move. One day you will get sued for this, if you're not already.

We were loyal Cox customers for many years. But as you well know, Cox keeps increasing the bill for long term customers, so when it got up to $300 a month we just could not afford Cox anymore. So we switched to AT&T-Uverse and got a great deal, paying $200 less for the same product we had been getting from Cox. Right after the AT&T technician installed our new Uverse package, I called Cox to cancel our tv/internet/phone package. It's astonishing the attitude difference you get when you call to cancel versus when you call to sign up or order additional services. Like night and day.

Ever since I upgraded to the contour 2, my service has been very spotty, intermittent at best. Cable television constantly freezes up then reboots itself. Can’t go ten minutes without this happening. Had multiple technicians out, no help. Just called Cox again to complain and I was “disconnected”.

I started my journey to try and lower the price of my monthly bill of my internet about a month ago. I went into the store nearest me and spoke to a couple of employees who tried to help me lower my bill. I went in with a bill of a little over $100 hours for 300 speed internet and left paying $70 with the promise that my next bill would be about the same. Well a month later I get a bill and it states that I owe $117 and some change. I go and look at the bill and somehow I have a late statement as well as my regular bill which was about $90. So they must have charged me the wrong price in the store just to satisfy me and make me have a late charge. I then call today and spoke to a representative who advised me that I have something called Contour for my app or tablet that I didn't even know about. I tell her I don't want this and the whole point of going in before my last promotion was even up was to try and lower my bill.

Cox shuts down our internet Everytime I download a movie. They say it's copyright infringement. If it's on the world wide web I should have access to it. If Cox doesn't want me to download it, then Cox needs to go after those people who are uploading these movies. Stop the source not the person wanting to watch these movies that are no longer at the box office. It's like putting a cake in a room full of fat people and tell them they can't have any. Ok Cox, Quit putting out the cake. Take that step. Or quit shutting down my service for just trying to watch a movie.

Cox cut all my services off. Took 3 hrs to restore only to cut it back off after 1 hour, they needed to send a tech out to verify my equipment. Then on 4/30/18 I paid $275.00 then 5 days later they mention I owed $100.03 then the next day send me a bill for $188.00 after they mention my bill is $226.00 per month. Today was the last straw. I paid $515.87 Today. I had just paid $568.00 on 2/09/18 Which the tech promised to call me 2/12/18 which he never did to give a extension, so I called yesterday 2/21/18 and Cox said my services wouldn't be interrupted until 3/11/18 = Total $ 1084.00 this Month. I spent a total of 5 hrs. on the phone today, spoke with 18 reps/ 2 supervisors only for them completely shut my account down.

Horrible in store customer service. Guys who come to your house are often not employees of Cox, but employed by a company that Cox contracts with. Too pricey. Cannot get the channels we want without paying sky high prices.

Pay too much for channels that I do not watch. It would be nice if You ask what we like to see. Give us a choice as to what type of programs we would like to watch. I know you have to broadcast something for all your viewers.

Their service is good, no problems with reception but they are too expensive. They do have an app so you can watch TV on your tablet or phone, I love that. But they don't have enough stores, so the wait is very long if you have to go in. I don't like the way their DVR screen looks, when you're looking for movies you've recorded. It also doesn't tell you if you're trying to record the same show twice, it lets you. That is a pain and take up time looking to see if you've recorded something twice, especially if you record a lot of shows.

The continued increases for cable TV will soon force me discontinue using this provider. I'm a 100% disabled veteran on a fixed income. Any increase affects my life considerably.

My cable bill has gone from 64.00 in 2010 to 92.00. I have cancelled the extra channels like TCM, the SportsChannel, Encore movie channel, etc. When I did that a year and a half ago, I was able to bring my bill down about $20.00. Since then they have raised the prices so that once again my bill is over $90.00 and is scheduled to increase at the end of the month. All of this and service is the same, no extra channels, nothing to substantiate the increase in cost. I don't want MTV, HBO, SHOWTIME, ETC. I have to subscribe to premium service so I can watch HGTV, and the Hallmark channels and Fox News. That is what I can view for my $90.00. Highway Robbery!!!

They give so many sports stations yet no person in my family watches them. If you bundle they give you calling to Mexico which you pay for but if you ask to remove it you can't afford their service.

Really it's terrible, every few months they increase the price, it's ridiculous, like we are retired, fix income. And we cannot get Any other companies because only Cox in our area.

They charge way too much and don't provide any quality customer service and due to their "gentleman's agreement" with other companies, there is no alternative.

Always willing/flexible to help in making changes to my service when needed and very few disruptions in service. Great channel selection and easy to understand packages.

Many problems with their service. I had trouble pressing buttons on remote. To turn on TV required many tries of on, off, on, off, unplug, disconnect, reconnect. Then playback of a show I had recorded made TV go black. The new box came without power cord. Then reconnecting box was not set properly to have any sound. Cable guy was no show at first day's appointment. Maybe I can do without recordings and just use On Demand for a series show I missed.

The rates are really high. It was a lot better when we had free service. They keep increasing their cost for everything. They charge for each TV you have connected to their service.

This Cox company is the only cable co in our city so they can charge whatever they want because no competition. I wish that their monopoly were cut off so there will be more affordable for senior like myself that they are on a fix income.

I have been a Cox subscriber for 2 weeks and I could not be more disappointed. I know, 2 weeks isn’t that long and even seems to weaken my case, but check it out... I am 51 years old. I have been around for the entire ride; seen it all. Yep... early 80’s wall-mount phones, VCR’s and TV’s you changed by hand! Late 80’s on-shoulder VHS camcorders. Early 90’s, 20lb, 2 hand “cellphones.” Late 90’s beepers & early 2000’s dial-up when it would take 12 hours to download a movie... “streaming”?? Forget. About. It!

I received the new contour box Friday. The box would not function correctly, then finally it started working til Saturday am. By Saturday pm working again. Sunday am box would not turn on. Sunday eve it turned on. Monday and Tuesday the same issue. Even the WiFi is equally as awful. Stay away from Cox TV. When TV becomes frustrating instead of relaxing due to lousy cable companies it's time to move on and try something new. Cox customer service is a waste of time. My entire 2 years with Cox has been simply awful. I'm done with Cox permanently.

They keep taking away channels and putting in a higher pay rate package, and raising the prices of the basic access. Plus when talking to Cox agents - one does not know what the other is doing. Some are more informed than others and nothing consistent. If I had a way to watch the few TV shows I watch (old sitcoms) and the local news. I HATE COX CABLE because of this. FIOS not available in our area or I would look into those reviews. I have too many huge surrounding trees to be able to use an antenna or I would.

They ruined my family’s Christmas Holiday. Had no internet or tv service from Dec 16th 2017 until Feb 10th 2018 due to an undisclosed field service issue.

My Internet speed has slowed terribly since Congress repealed the net neutrality law. A Cox technician promised that wouldn't happen. Liar! I also wish my Basic Plan would give me the choice of which channels I can watch. Just a few channels is all I need.