Cox Cable

I've had COX Cable for a little over a year now, and in that time I've had nothing but Internet issues. I have their preferred 150 package with the contour box. I've gone through more than 8 technicians, one of which was a direct supervisor, had a dedicated house line put in, more calls to customer service than I can remember or count. I keep BER testing notes about readings the technicians are getting. I've triggered pole maintenance by COX and this has still not fixed my issues. Even with working I run an E-Commerce business which requires me to attend, and host many zoom meetings. Most times I can't keep a meeting going, audio/video repeatedly goes out.

My mother is 88 years old and her only link to the outside world is her internet. Her company at night are the streaming channels that we pay for. Her internet pulses on and off continuously making it impossible to access things on her computer. While trying to watch a program on Hulu or any other streaming service it freezes or goes blank approximately every 2 minutes. When we've called Cox about the problem they keep you busy for about an hour turning things on turning things off only to tell you that they don't know what the problem is. (All things we'd already tried).

Cox thinks it is ok to limit its customers internet access. They "filtered" the ports on the router (which means closed the ports) and refused to reopen them. They think it is ok to do this like some kind of nanny state nonsense. I can handle MY OWN internet security. They have disallowed me access to my Brothers Plex server. This is not their concern and none of their business. We pay full price for their so called "service" but do not get full internet access. That's just loose butt hole and they can go 'ef their selves. After their little discount for the dissatisfaction, we will be switching to Century Link fiber. Century Link does not take it upon themselves to decide for their customers what they can access or not access. I'd give a big fat zero on the stars here if I could. Cox needs to add the name Suckers or Sockets to their name.

We had Cox for about 5 years. After selling our home to downsize, we rented An apartment for 7 months and supposedly transferred our Cox account. My wife received a text message with a fantastic rate. Needless to say, when the bill came it was around 60.00 more a month than quoted. We called Cox and basically received the run around. We were connected to a hospitality division, in which they adjusted the bill somewhat. That lasted for one month and again no one could help. We went back to the Manchester store and one girl told us when looking at our text that it was a computer generated mistake. I finally talked to one young man who said we were in the right, tried to fix the bill but couldn’t, so he gave us a credit for the month. (Actually the next month I called and he adjusted the invoice again) Unfortunately he left Cox.

I have been quoted for a price of 159.00 for the next 2 years and yet my bill is always higher. When I call I am told the issue will be resolved but that's a lie. I am not a fan of being lied to in order for you to get my business. Have been dealing with this issues for longer than I wanted.

I thought Comcast/Xfinity was bad back east. Cox brings gouging to a new level. After the 2 latest rounds of price increases and useless non-service customer service (try wasting your time on their chat - an hour to answer one simple question) and a rude "retention specialist" that told me "Hey, these are the market prices and you are going to have to live with it" This is a real quote. I was really motivated to shop around (thank you Ryan from the "Retention Team", and now I have more and better channels, HD services on all TVs, DVR on all TVs and for about half price. Will it last? I know better and will switch again when this service price goes up, but it won't be for a while.

We have had Cox for 6 mos now and I really miss our old provider where we used to live. We had fiber internet with no data caps for half the price. We are a large family, work from home, and Cox’s data caps are arbitrarily restrictive. When I called in because this is our first month close to going over, the rep tried to sell me 50 GBs for $30, even though I have a month’s forgiveness and our plan only charges $10 for 50 GB. She also kept telling me to use the app to track our data usage, which is why I called in in the first place. So I am typing this review using my cell data plan and our family of 6 is rationing internet usage for the last week of the billing cycle. Shareholders must be ecstatic. I’d dump these clowns in a heartbeat if I could. :(

I would give zero stars if I could but it is unfortunate that I have to give at least one star here. If you have any features /services on your Cox account and if you want to have any removed, they will make it extremely difficult for you to remove because they want to keep billing you. If you call or chat online to try and remove any service, ask for a confirmation# or a work order# as they will continue to charge you with hopes that you will not notice.

My whole life I avoided home internet knowing I was going to get scammed and Cox proved me right. I signed up and installed my modem/router myself. My internet didn't work after troubleshooting with Cox on the phone so they said they needed to send someone out. The person arrived and didn't touch anything and left saying I had signal according to their handheld device. After calling my modem/router company I found out it was Cox's settings on their end that were wrong. So I called Cox back and they said I was right. They needed to adjust their system and everything worked fine. Then they hit me with a $100 in person service fee that I was NEVER told about and no one ever needed to come out here in the first place. Their customer service would only give me a credit of $30 on my account which turned out to be $26.

This company does nothing but rip me off. They don't understand that people can't always afford this stupid fees and fail to notify people when a fee is going to occur. I think calling your customers liars is very insulting and is a poor business practice. Failing to help when the customer is struggling shows no sense of compassion nor good customer service. I will be leaving a poor review for this company as I've had NOTHING but issues with the company for many years. This company does right by its new customers, but loyal customers get crapped on in every way possible.