Cox Cable

Working with our Knights of Columbus COX business account. We had to do a seasonal shutoff due to COVID-19 and being closed. We were told we could hold on to the boxes until we turned cable back on. We did maintain phone and internet. Had a rep call and say boxes needed to be returned, which was different that what we were originally told. We then began receiving a bill for $1125.00 for the 5 boxes we had in our possession and were told we could hold on. I then spoke with Jeremiah from COX at 1-757-222-7632. We agreed that if I turned the boxes back on by July 6th, we would be OK and not owe the $1125.00.

So I return to Florida after a five month contract assignment in Phoenix where I used Cox Cable. I returned my cable box and requested that both my TV and internet service be cancelled at the end of June. In later July Cox charged me $294 whereas my normal monthly cost was around $136. I contact them and they tell me I was charged an additional $190 for "early termination" and this could not be reversed. No one at Cox had ever told me about this fee. And then I find out that they never cancelled my internet service as I had requested. I communicated all this thru their online chat where their representatives were somewhat rude but definitely of very little help. If you can avoid Cox, do it!!

July 16 2020 I returned my equipment to COX because I finally cut the cord after 14 years. The representative told me I still had two mini boxes on my account that were not returned. I told him I returned those last year when I downgraded my service and I distinctly remember doing so because there was a line when I arrived. He said he would complete a form that would have them look for the mini boxes in their warehouse but if they weren't found I would be charged $57 for each of them. The person I returned the boxes to obviously didn't apply them to my account and now I may be charged $114. Are you kidding me? They are so screwed up I'm no longer surprised by their shortcomings only more furious with their lack of completion. Don't sign up with COX.

Lady name Yvonne was rude, disrespectful and continued to call me ma’am when I’m clearly a man. Did not help resolve matter. This continued to tell me the wrong information and decided not to fix problem. Never use their service. They said they would help people during pandemic and just demanding the payment and pretty much. Yeah right. My explanation on why my bill was not paid.

1. When I signed up, my modem package was "pending" for two weeks, and when I finally called them to inquire what's happening they told me it was some error in their system, and I must come collect it in person. 2. The first two weeks of service I had disconnections every day at the same times, for 5-10 minutes. Looked like planned works or something, but I got no messages about planned outages.

When the internet is working, it's usually going at a fast, steady pace. That's the caveat though... it has to be working. At least 2 to 3 times per week on average, there's no internet. The time before this current 8+hour outage, the internet stopped working on Thursday (4 days ago). After holding on the phone for 22 minutes, I was told a technician would hopefully be at my home Monday to look at the problem. Monday!? Is their bill reduced to reflect the numerous outages? Of course not. That would be ridiculously fair and would indicate a smidgeon of integrity. One never has to worry about being treated in a manner that could reveal that dreaded "I" word (integrity).

They tried to upgrade me to a higher plan and threatened they will charge me 100 a visit to fix the service. They couldnt explain why I'm only getting 9.1 down and I'm paying for the 150 down plan, just said to get faster service or send a tech out at 100 a visit to fix the problem. Absolute rip off company.

I have been with Cox for over 25 years, as I was being lazy and stupid. Do not go with Cox in terms of Cable/ internet. Sorry to tell the review writer who got the $89.99 for cable and internet, I got that one, a year ago, now it is up to $189, all I did was add one TV. I moved last year so I got a lower rate, but if you are loyal to this company, you will be paying a lot of money. I have Cable and internet. With every thing going on, it is not affordable, but Cox will suck you dry. A lot my colleagues are leaving Cox, I guess I will have too. If you sign up, read the fine prints as I did not, so I can not change any thing for another year. They said I agreed on a contract that I don't recall. Just be very careful with Cox.

I'm not going into specifics. Get rid of TV service. You'll save a lot of money and have a much more awesome selection to watch by streaming (you will need to set up non wifi by using an ethernet connection). Just keep internet service and you can stream Hulu with access to tv, movies-add Disney& Espn bundle, Netflix-must pay $9.99 a month and many other services you won't pay for. You may need to set up your own modem router since you may be paying for theirs on a monthly basis. Good luck and enjoy 100's of shows you're missing out on by using Cox. I Love it and am saving over $110. a month.

I’ve had Cox cable/internet since college (15+ years). I realized it was more expensive than other providers but there was initially convenience and familiarity each time I moved so I stuck around. Over the past few years, cost and needing repair services has increased considerably. I was frustrated but talked myself into staying with Cox.