Mediacom Cable Reviews

Updated on 05/09/2026: Day three no internet. They had too many outages to fit us in on their schedule. They lied and said they could see us one day and then told us it would still be another day. Still with a 4 hour window you need to be home. I waited all day. Cancelled plans and then they cancelled on me. And I get to wait yet another day. Ruining another day of plans. This is the worst internet provider on earth. They will make your life hell and never give you any sort of pay break to say as if they were sorry. They suck. We are changing. Never get this company as your provider. The only star I have them is because zero was not an option.

I was staying with my dad last night. He just came home from Florida. Zen came to the rescue. He was a saint. Very knowledgeable about the products. My dad is 89 and Zen did a fabulous job about educating everything to him. You are blessed to have him as an employee ♡

We had a “system upgrade” and were notified that there could be an outage for approximately 8 hours in my area. We were down for 30 hours and were told to reboot our modems to have service again. That didn’t work and I couldn’t get anyone on the phone so I chatted with a bot to figure out what to do. I was scheduled for a tech to come to my home two days later. In the day of the appointment no tech showed up and was told I needed to be rescheduled for 4 days later! So here I am with 8 days of no service and waiting for a tech that I hope will show up this time. I find it unacceptable that they don’t have a backup plan when service techs call out. I work from home and this is causing a very difficult time for me. I am looking to contract with a different service provider now.

Mediacom is the only cable provider in my area. That is why I am still with them. I have been a customer since the beginning. Their internet is not compatible with any modems except Mediacom. They also have other issues. Even when I buy Mediacom modems, they have not worked. I bought a modem, and it did not work. I had a tech come out and provide a "loaner", that did work. They told me they would ship a replacement for what I had bought. They never did. So they charged me a rental fee for 3-8 years (my better half manages the bills) and never sent a new modem. Shame on me, but Mediacom, pardon my French, sucks. Now for the most recent event. Gee wiz, another modem failure.

Mediacom reviews are overwhelmingly negative, frequently citing frequent service outages, slow or inconsistent speeds, and poor customer service. Customers often complain of high prices, unexpected billing increases, and data caps. Many users describe the service as unreliable, particularly in rural areas with limited alternatives. Key recurring issues in customer reviews include: Unreliable Service & Outages: Users report frequent internet drops,, high latency, and, in some cases, daily disconnects, making working from home difficult. Speed Inconsistency: While advertising high speeds (e.g.,)

Just left Mediacom for poor to bad internet service. Starting around 8 AM the bandwidth would start drastically dropping and would continue until 10 or 11 PM. When I went into the office to cancel I was told that I was being charged for a modem even though I had my own modem and that fact was noted in my files. High speed modem was listed on my bills with a $0.00 charge and the representative told me that the charge is lumped in with the internet charge. 6 years of being charged rent for something I never had.... $1100 roughly and they hid the charge! I doubt they'll refund my stolen money. Glad I made the jump to Starlink, blazing speeds and no hidden charges. That was an expensive lesson.

I have had MediaCom internet on and off for over a decade in Nice California (Northshore of Lake County). I recently subscribed to their 1G internet service. The initial sign-up was painless, and the cost of the service is good. Once I had my initial service installed, my experience with the service has degraded, a lot. First, outages. Big outages, small outages and frequent outages. The service is not reliable, period. I've had so many outages I've signed up for an AT&T wireless modem to keep connected as a back up, and I use it often. I need 99.9% reliability so I can work from home and keep my smart home connected, I cannot rely on Mediacom to deliver me this.

I ain’t one for fancy words or sugarcoating, so I’ll just say it straight: this internet service is a mess. I work hard all day, come home tired, and the one thing I want is for my connection to just work. Not stutter, not freeze, not drop out every ten minutes like it’s got better places to be. I’m not asking for miracles—I’m asking for the basics. If I can keep a roof over my family’s head and food on the table, this company ought to be able to keep a signal steady. Every night it’s the same story. I try to check my email, pay bills, or unwind with a show, and suddenly the screen locks up like it hit a brick wall. The loading circle just spins, mocking me. My kids can’t do their homework without getting kicked offline, and my wife can’t even video call her sister without the picture turning into a mess of blocks and frozen faces. It feels like we’re paying good money for something that works only when it feels like it.

Mediacom drops the ball in any big event, Super Bowl this last year lost internet at half time, now watching the college football playoffs Oops lost it again! My issue is, I have family and friends over to watch the super bowl, and tonight watching the college football playoffs! But.... well can't because you (Mediacom) can't deliver. Time to move on.

I chose Mediacom Cable for our lake house in Spirit Lake, up at Lake Okoboji, because they were the only Internet and TV provider in that area. The installation in 2022 was good. I recently canceled the TV service because we only need internet up there. It's a vacation home. Nobody watches TV when you're at a lake house. That's a lot of money to be paid. Other than that, all is good.