Mediacom Communications offers best-in-class technology across rural America. With the fastest in-home WiFi, TiVo® DVR, 1 Gig Speed and so much more - customers are guaranteed to have a superior in-home entertainment experience. One of the fastest internet speed providers across their footprint; Netflix® has ranked Mediacom one of the top internet providers in April 2016. As the world becomes more technologically advanced so does Mediacom, investing millions into a nationwide fiber optic infrastructure so small town America will get to enjoy the most advanced Digital TV, High Speed Internet, and Digital Phone service for years to come. Hop on the super speedway and visit Mediacomcable.com to get the best in TV & Internet service today!
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I just wanted to share with you how happy I am with the service Mediacom provides. I have internet through Mediacom and it is the best I have ever had in the state of AZ for the past 23 years. Tops CenturyLink and Cox. Not only is the service excellent but their customer service phone line is exceptional. Thank you Mediacom.
Good afternoon Elizabeth,
Thank you very much for your review and valued Mediacom business as it is greatly appreciated. Since you’re happy, we are even happier. We are glad you think the internet service we provide is excellent and that our customer service team is exceptional. The kind words mean a lot to us since these are things we strive for. If you have any problems at all, please don’t hesitate to reach out to us. Have a wonderful week!Thanks,
We absolutely love Mediacom. Their prices are lower than compared to satellite and that even includes after the ”new customers” deals you get with anyone. You may think you’re getting a good deal going somewhere else, but dollar for dollar, after those “deals” are up, Mediacom prices are still lower. Reliability is a solid 99.99%. We rarely had any issues. If there was an outage, services were back on very quickly.
Good afternoon Jeffrey,
Thank you very much for your review and valued Mediacom business as it is greatly appreciated. We are really glad to hear that you’re satisfied with our service rates and that you enjoy the services. If you have any problems at all, please don’t hesitate to reach out to us. Have a great day!Thanks,
In the beginning, we bundled everything – the TV, the internet and telephone, and CenturyLink with DIRECTV was getting so expensive, plus the fact that when it rained and when it snowed, we would lose our signal. So, we decided to switch to Mediacom and their service has been good. They’ve always been very helpful if I call with an issue. If they can fix over the phone, they’ll do that, and if not, then they'd send somebody out quickly. Installation went fine except for the young man that put it in. I’m not a technician, so I just assumed he knew what he was doing. When he put the modem behind the television, I said to him, “Well, the modem has always been upstairs. What about our computers?” He said, “Well, I don’t have anything to do with computers,” and he left. So, we had to hire a friend of ours to come over and we spent another $170 to have him jerry-rig something so that our computers would work. That was fine and everything worked.
And then, all of a sudden, we started having trouble with our phone. It would drop calls. I called Mediacom and their rep tried two or three different things. Finally, a man came out that seemed to know what he was doing. I told him what the previous kid said and he said, “He just didn’t wanna run the wires. The modem should be upstairs, by your computer because these little boxes (whatever that our friend had put on), sometimes will interfere with your phone signal, and so it dropped calls.” He was so nice and he came back in a couple weeks. He put the modem upstairs, ran a wire outside, up on the roof of the house and back in to where the computers are, and we haven’t had any trouble since.
Our modem speed is better, which we weren’t getting before because it was downstairs and it was going through so many connections. However, the bill just went up $30 a month, which I didn't like. I said, “Why did it go up $30 a month?” And the rep said, “Well, your contract, your special rate is over.” Now, the rate is getting back up there to where it’s almost what it was when I had DIRECTV. I wasn’t very happy with that because we're retired, we're on a fixed income, and the price was one reason I switched to Mediacom, to get our monthly bills down. Other than that, our experience with Mediacom Cable has been fine. We’ve had some issues with the TV but they’ve come quickly and resolved them.
We want to thank you for your year of patronage to our company and taking the time to review your rating on the Consumer Affairs website. The only reason I would think the technician would say he doesn't do anything with computers is we guarantee internet connection but do not set up every device with WiFi in your home. We would provide you with your WiFi name and password if you are using our WiFi and not your own. We would also want the modem to be in a central location in your home to support WiFi through the home. Did your friend set up a WiFi Adapter for your computer? Mediacom Appreciates your business.
We were with Frontier Internet and we were told that Mediacom was the best in our area. We went with them and got the 100-megabyte internet. But last night, I was on Amazon Video and it was acting up. I was watching a thing on the Blue Angels and about a fourth through the show, it quit streaming for me and I don’t know what caused it.
The installation process was quick and simple but we had a plug-in that was a 220 and we turned it into a 110. It was working fine but as soon as the installer drilled it and went outside, it quit on us. That was one of our main circuits that we use a lot to plug in our phones and stuff, but we just shut it down. We thought maybe the electrician could find out and he thought it was nicked because it just happened right when he was drilling a hole. We have talked to Mediacom many times about it and they said it wasn’t their fault. The guy that installed it said he had a regular drill bit detected wiring, so he didn’t think it was them but when we called Mediacom’s office in Effingham, they said they didn’t think that they had spatial drills that showed that they were getting close.
Also, there was no help. So, we had to call a little bit to figure out how to set it up because we’re in our late 60’s. I didn’t care for that because when DISH comes and sets anything up for us, they make sure all the stuff works. We’re not as computerized sometimes so, it took us a lot to figure out, and they said they don’t have to do any of that. We finally had it figured out, but it took us about all night and day to get anything done. And so, I’m glad I don’t have their TV.
Good morning Bill,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We do want to apologize about any service issues that you might be experiencing and for the initial installation experience you had. If you need a service call, we can always set that up for your so our tech can check any variables that would be causing any intermittent internet service and try to verify the setup integrity. We look forward to hearing from you if you need any assistance at all, have a good day!Thanks,
Mediacom was what we’ve always had in my house. Me and my hubby separated, and I called and got it turned back on in my name. I had some issues with them that I wasn’t happy with at first but we finally got that resolved last month. When the guy came, turned it on and hooked it up, it was $180. So, I gave him $80 in cash, and then I used my debit card from my work that my paycheck was on. They lost the debit card payment and they couldn’t find it. So, they kept billing me for three months and I was getting frustrated with them. Finally, I found some of my paperwork from when the guy came and installed everything. I found the reference number and they still couldn’t find my payment. I don’t know if they ever found it but it was taken out of my account.
I have no way of getting any printout with my debit card. I can get online and see the payment was taken but there’s no information to tell them what number they applied it to. Last month was the first one that didn’t have that extra payment on it. Everything was good with their customer service. They were nice to me whenever I called and asked them why it was still on my bill. They were professional and friendly with me whenever I talked to them so it wasn’t bad a deal where I had to scream at them. They promised they were trying to find it and they would get it taken care of, and they did. I got the Wi-Fi from Mediacom and installing it was easy. All the rep had to do was bring me a new box, put it in, activate it and he was done. It didn’t take him 10 minutes, so it was an in and out deal. I had to reset my box one time but other than that, I didn’t have any issues.
Good morning Becky,
Upon looking at the account, it looks like all issues have been resolved since 01/24/19. If you need more detailed information you can always call in, we can private message you, or we can call you when you’re available. We do want to thank you for your valued Mediacom business as it is greatly appreciated. It is always great to hear that our customer service representatives have been nice and professional since that is what we strive for. If you have any further questions, concerns, or service issues please don’t hesitate to reach out to us. Have a great day!Thanks,
I’ve been with Mediacom since 2001. All the other cable and internet companies here suck and Mediacom is just the better of the worst of all evils. I have usage issues every single day. My son is in high school and he has a tablet to do his homework so when the internet is down, he has to go to other people’s houses to do his homework. I've called and I’ve had them come out four times this year. And usually when the techs come in, they don’t tell me what’s going on. They'd just go down and say that everything is fixed and then they leave. They made me feel like I’m in the wrong. They made it seem like they’re coming in for no reason and I don’t know if they’re putting that on the paperwork.
Initially, the techs said the problem was the box. So, they kept swapping out boxes saying that was the key, but it wasn’t. The problem is outside of my house in the cable somewhere and it is getting jumbled up. The problem is usually the wireless internet, not the cable. We get Netflix and we can never get on Netflix because our internet’s down. We don’t even watch Netflix anymore because when my kids watch a TV show, the internet would drop halfway through so they'd get pissed and then they'd blame me. One tech told me that I had to get rid of my TVs so that my internet would work better. But we only use three and I only have one box. So, I only get the stuff that I pay for on one one TV only. The other two only get the basic things. I went to the office and told their rep what their tech said and she laughed. Those are the kind of techs that are sent into my home. They have no clue what they’re doing. There are some really good ones though.
Nevertheless, they have really good people that work for them and they really help. They know that there are issues and that the service is not always perfect. When you go into their office, they are super understanding and they would say, "We get it." I know it’s not their fault. I just don’t like paying money for things that should work properly but aren’t being fixed. The cable is just too expensive. I’m a single mom and I’m paying 150 a month for both internet and cable which is crazy. I wouldn’t mind paying it but it consistently have problems and I got tired of calling so I just left it. If it works, it's okay, if it doesn’t, it's okay too.
Good morning Jennifer,
Thank you for your review and longtime valued Mediacom business as it is greatly appreciated. We sincerely apologize about any service issues that you might be experiencing. We are not seeing any completed service calls this year. The last one that we see was completed on 08/15/18. Would we be able to setup a service call for you to diagnose the issues you’re experiencing? We look forward to hearing from you.Thanks,
Mediacom has provided my family with internet service for about 5 years. Up until about 3 weeks ago, I have been satisfied with it then the company has been weird. Our area was totally devastated by Hurricane Michael. Like all the area Utility Companies (electric, water, phone, and internet) they got things working again within ten days of the storm. I was quite impressed with this response. Mediacom had things working within 3 days of electrical power being available. Granted service was intermittent but as time went on it was getting more and more stable.
Then three weeks ago it went off completely, no signal to our house. The line was dead at the “tap”. I contacted Mediacom and they sent reps out right away. These local guys determined it was “dead at the tap”, and was something they could not fix and put in an order with some other department of Mediacom which got approved. Since then I haven’t seen anyone in our neighborhood working to fix this problem, nor can I get anyone at Mediacom to give me an expected time to fix. When I call or chat the representative empathizes with my frustration and that the technicians are working to solve my problem. Since I don’t see any worker here I have my doubts. All the people I interface with are nice and supportive, but have no information about when my service will be restored. We have been trying to upgrade our service to include TV and phone, but that didn’t happened due to the intermittent service.
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Internet connection and cable box messing with volume. He replaced the TiVo box and the new one is working fine. During his troubleshooting the tech also found an issue with the power source to my new TV that could have caused a big problem down the road. Updated some settings for the 5G and now my devices are staying connected! Great job and GREAT Tech guy!!
Thank you for the great review. I will forward your compliments about the technician to his Supervisor. I am sorry you were having trouble but I'm glad our technician went the extra mile. Mediacom appreciates your business.
I haven’t even been signed up for Mediacom service and they have already changed my install date so many times I have had to call over eight times to try to get it back to where it was originally scheduled for and they keep pushing me off because no one is available to install. I will be canceling my setup and taking my business elsewhere!
Thank you for taking my call today. We do have the appointment rescheduled for 10-17-19 from 1 pm to 3 pm. I do apologize for the inconvenience. We do appreciate your inconvenience. Mediacom appreciates your convenience.
Mediacom always treats me well. They have great customer service and their technical service is top-notch also. I love the reliability of my internet service too!!! It is always fast!!! I can't complain about my internet speeds. Our television is always up and running too along with our telephone. I don't have any complaints. Mediacom has always been good to us. Go Mediacom!!!
Good morning Dennis,
Thank you for your review and valued Mediacom business as it is greatly appreciated. We are happy to hear that our representatives have always treated you well and that your services have been working properly with no problems. We do really appreciate the kind words and hope we can continue to provide you with a great experience. If you have any problems at all, please don’t hesitate to reach out to us. Have a wonderful day!Thanks,
The onsite technician was not very helpful. I would suggest a class in Charm School. My second visit was cancelled 40 minutes before the technician scheduled appointment time. I have over 14 hrs on the phone with technical support to resolve this issue that I didn't have before the upgrade. PAINFUL.
Good afternoon Pat,
We sincerely apologize about your experience and any issues that are occurring. Upon looking at the account, it shows we were supposed to come out on 10/07 for internet speed issues but it shows cancelled. Are you still having speed issues? If so, please bypass any wireless router and hardwire into ethernet port 1 on the modem. This will test speeds directly from the modem and avoid any over the air signal interference. You should be getting around 60 mbps download and 5 mbps upload as long as no VPNs or proxys are involved. If you’re still having issues, please let us know so we can troubleshoot and schedule a service visit for you. We look forward to hearing from you.Thanks,
Your installer was late arriving well after 5:00 p.m. while the online status indicated that he was on site working. Not so. He had difficulty expressing himself when asking questions and giving answers. He was an English speaker too. Slow. Seemed confused. I was wondering what could be causing his behavior.
Good afternoon Nick,
We sincerely apologize about your experience and will review what occurred that day. Are services working properly? If so, that is great but if not please let us know so we can follow up on any issues that you might be experiencing. Thank you for expressing your concern and your valued Mediacom business as it is greatly appreciated. Have a wonderful day!Thanks,
Mediacom Cable expert review by ConsumerAffairs
Mediacom specializes in bringing the same high level of digital services that residents of major metropolitan areas enjoy to small towns and cities across the United States. They currently serve over 1,500 communities in 22 states.
Find your local office: Find out if Mediacom is available in your state and locate your nearest office on Mediacom’s website. If there isn’t yet availability in your area, Mediacom can find your local provider for you.
Xtream: Mediacom’s Xtream home service combines the fastest available in-home Wi-fi with a TiVo® DVR, which allows you to record up to five shows at a time, watch your shows in any room of the house and on any device and set your DVR remotely.
No contracts: Sign up for service from Mediacom without signing a contract. You can cancel at anytime without paying high early cancellation fees.
Speed Boost: Supercharge your Internet by adding 100 or 150 Mbps to your Internet for only $10 or $20 per month.
Free HD: Mediacom’s extensive HD lineup is available for customers to enjoy at no extra charge. In addition, if you already own an HDTV set, then Mediacom will automatically upgrade your Mediacom receiver to an HD receiver.
Best for: Mediacom is best for families and individuals who live in rural areas where Mediacom offers service.
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