Frontier Communications Reviews

Frontier fiber internet is a scam. I got a flyer advertising 6 mos free and $35/mo. I spent an hour on the phone going over all the details with an agent breaking down the discounts and how the discounts would be applied. They came out and put a box under the front window of my house (an eye-sore). They then proceeded to dig through my flower garden and landscaping to bury the line. I had to stop them and have them properly place the connections into the basement like previous cables.

Worst service ever. First When you call into CS you have to go thru the worst AI prompt recording. I have had declining interest speed and issues, Replacing several routers. Now they tell me I've had "basic" service for years and need to upgrade to a higher plan. They have been remiss in sending out the new booster. Without offering overnight service. I have been 90% without internet since the last router was installed 2 weeks ago. Every very time I call in. The reps have a different so called solution and nothing has worked. Now I see they have had a class action lawsuit.. DON'T do business with this company. I'm still sitting here with hardly any service and the last rep told me they could not track my order. I will be asking for a full month credit. I had to drive to another location. Just to get service to pay bills...

I will never use Frontier again. Similar experience to others who have left a review. I had to terminate my contract early because I was being deployed. I was told the restocking fee and early termination fee would be waved and then credited before the autopay took the $112 fee. That was a lie. Complete disgust with this company and how they treat our active duty service members.

I am a disabled woman and I cancelled Frontier after 20 years as a customer. They charged me over 230.00 dollars to cancel.🤬And the person I talked to was the worst and most hateful person who ever talked to me. They will grab you in but then treat you like shit when you cancel. Now I either pay all the money or eat.🤬🤬. Frontier will never ever get my business again and I'm telling all I know who has it to watch if they cancel. SHAME ON THEM FOR SCAMMING People.

Beyond Frustrated!!! 3 days without phones for our medical facility! I can't even begin to explain how difficult it has been to deal with customer service with no resolution in sight.

Recently Galena OH had Fiber installed through the tree which opened up a whole new market for Fiber Internet. So I decided to switch from Spectrum to Frontier. Upon arrival the Installation tech was very professional and friendly. He discussed the fact that they would ned to drill a hole in the side of my house to run the fiber. Based on my experience when Spectrum installed my cable, I was expecting to see a hole with a cable dangling. But this was not the case. The tech placed the appropriate junction box on the side of my house then installed a very nice connection plate inside my house to cover the hole. Then once he connected the equipment he asked if I needed any assistance connecting my devices. Needless to say I am most impressed with this level of service. Add the Better bandwidth at a lower cost and I am thrilled.

The worst customer service (CS) of any company I have ever dealt with. The WiFi and network services are also terrible. Services regularly failed and were weaker speeds than promised. I cancelled my service, but Frontier made things very difficult to terminate the account. The only thing Frontier cancelled instantly was my portal. The portal was not easy to work with, but at least it was something. With phone CS, it was a huge amount of work to get beyond the auto attendant. The auto attendant hung up on me - 'good bye' [click] - multiple times because I was not requesting additional services. Finally I started requesting additional services which got me through to operators who spoke like brand new employees with no technical knowledge. I highly discourage anyone from using Frontier Communications.

Frontier is unable to answer the phone and get you to the right person to support your business account. I am now on the 4th person after spending 30 minutes speaking to people in residential technical support and two people in business technical support. I am now in a hold queue waiting for business sales. Frontier is very broken.

Worst internet ever. Customer service is outsourced to India. They will tell you the issue is on your end not their and will tell you need a service tech to come fix it and it takes a week for a service tech to come out to fix it and the only thing he tells me every time is that is on their end not mine. Don't ever get Frontier. They suck and are not very helpful. I would get better internet if I stuck an antenna up my butt and put tin foil on my head.

If I could give them zero stars I would. Frontier is running a fraudulent scam. I called to disconnect my service because I'm moving in with my daughter due to health issues. They informed me that there's a $50 disconnection fee which I was NEVER informed about, never signed anything, but apparently in their terms and conditions ONLINE which they don't even mention when you sign up. How is this legal? I've never heard of such a thing. Their service is crappy and I was constantly dealing with outages. I'm going to work on a class action lawsuit to stop this highway robbery. Everyone needs to boycott this company.

DO NOT USE THIS COMPANY!!!! We had to cancel with them after 11/2 yrs due to moving. We were on auto pay and paid the bill 4/21/26. We cancelled 5/5/26. Sent the box back 5/9/26. Was charged for the next month $39.99 and a $50 restock fee. We paid the balance that they sent us when we canceled the contract. The day we sent the final payment. They received the payment. They sent us another bill amount. When I called they said it was for taxes on the restock fee and the last bill. They also didn’t stop the auto pay until I threatened to get a lawyer. There services would go out for days and they never did not do anything to resolve the issue and we had to still pay for service that didn’t work.

Frontier has an employee named Josh. Josh manipulates your bill. Josh does not have authority to manipulate your bill. Josh is rude and does not understand if I'm talking you listen. Then you can talk, I asked Josh to let me speak to a manager. Josh hung up. Do better Josh.

Wow what a mess for customer service!!!! The 80s were easier to do call forwarding that deal with Frontier!!! All I wanted was to have calls forwarded to my Mexico phone number. That's it! 1st day 1.5 hours on the phone transferred 6 times, only 2 times a warm transfer. All the other times had to RE EXPLAIN myself! Then I was told I need to cancel our residential acct and open a business account. Ridiculous but ok I need this done. So we cancel. They said I need to wait 24 hours. Then at night it hits me, wait will we have the same number? We have had this number since like the 70s!

Well the girl on the phone was great. Worked through troubleshooting and then it all went bad. We found out our Moca Adapter was bad and Frontier could not find a way to replace it for 3 to 4 business days!!!! We told them that was unacceptable, we have a business to run, bills to pay etc. She apologized but there was no way around it even when we said we would drive to a store or to have a tech drop one off...nope, no other option!!!! So we will be moving away from Frontier shortly. Unrealistic, unreliable service.

Absolutely horrendous service. The initial tech set everything up well but then internet stopped working. The app had customer support as an email that I communicated through but no one ever once responded to. The app also referred me to "How -To troubleshoot your service" videos. No customer support telephone number. I tried upgrading to get support. Received a box at my door with instructions to mail back my equipment. Never received new equipment but was supposed to mail back the equipment I had.

I called Frontier to cancel my overpriced business service and go with Spectrum. Frontier cancelled and said that my phone number (of 31 years) would be available for Spectrum to take. I spent 18 days going back and forth with Frontier to release my number. They want me to open my account, pay a monthly charge just to cancel and take my number. It didn't happen, so now I need to change my number. Frontier is a failure, a thief, a rip off. I wish the worst for the company and do not recommend it to anybody.

They are evil and make it impossible to end service. It took me hours of being on hold only to be disconnected, having to call back, then be on hold again. Finally got my service ended in December, returned the equipment, and called to make sure I was really done. They were like yes, you're done. I said "are you sure? I don't want to have any more communication or dealings with you. Is there ANYTHING else?" And he goes "oh, you will be receiving one final bill" so I paid it right then. Now, in MAY I get a COLLECTIONS notice from them! Customer service line won't let me through! I'm trying all the various numbers on the Internet. Got through to one, on hold for half an hour he connected me through to a guy trying to push a ring security offer! Who knows how many more hours this will take. I'll be posting as many bad reviews of them as physically possible. Don't get started with them!

DNS server needed to be reset. I spoke to 4 CSRs who would not reset the DNS server. They walked through their check lists, but never resolved the problem. I even used the Gita chat which failed. All CSRs I worked failed to speak clear English. I have a hearing disability and request to speak to a clear English speaking person. All requests were refused. I requested to speak to a manager multiple times and non where available. During the process, a CSR screwed up my on line profile. I no longer have access to my on line account. After 4.5 hours the last CSR finally reset the DNS server in the Frontier end office that services my router. THIS IS THE MOST HORRIBLE EXPERIENCE I HAVE EVER RECEIVED FROM A SERVICE PROVIDER.

I have been a customer for 3 years and finally had enough with the horrible internet and poor service. My internet was constantly going in and out. It was slow that I could not upload assignments. The tech couldn't figure out why and decreased the internet speed, but I was still paying the full price. The company raises your bill and doesn't tell you. No call, no email. Just a small, fine print on your previous bill stating that they're increasing it $10 per month. The website says that they will only do this once per year, except they raised mine twice in one year.

I have had Frontier for over 20 years, the internet in the beginning was good but now it is terrible. It's like having dial-up internet. Got tired of internet dropping all the time. Went with Starlink. I asked for internet to be terminated and was for 1 month but now I keep getting billed for internet. I want just land line with no internet, but Frontier keeps telling me they can't do that because I have DSL, really, what kind of company does this. I would rate them zeros stars if I could. Will get rid of all of Frontier services.

Customer service is the worst. You can never get a hold of a live agent, or talk to someone on the phone. I tried to set up autopay since the beginning and it never goes through. I get a email 3 months later says I'm past due, Thinking my account is setup on autopay. Every time this happens. So frustrated. They their Giga is the best but it isn't. Every time log in the portal its says there's an error but they know how much I owe. I don't know why I switched from Xfinity to them SMDH. If someone read this in Frontier land please respond back sometime in the near future!!!!

Frontier Communications is the WORST, most infuriating business I've experienced. Despite having already established service with another internet provider, I was made to endure a 10-15 summary of incentives to stay with them. They would NOT proceed with my request to cancel until I heard their entire shpeel. 15 minutes of pointless gab with a loud, constant, irritating 'CLICKING' in the background every second - I'm guessing in the hope that I would surrender and stay with them. To add injury to insult, they directly charged my bank account $50 today for a RESTOCKING FEE of the equipment I sent back. Unbelievable!

I would give zero stars if I could. Two gentlemen came to my home today on two occasion, moved my no soliciting sign blocking my doorbell, and rang my doorbell and knocked on the door. When asked on camera if he moved the sign to do so, he said he did. I will continue to leave bad reviews as long as these gentlemen continue. When I called your service department, your service lied to me and told me that they transferred me to the "Office of the President" yet they could not name the President. Your company is a sad joke. Stay away from my home.

We changed from xfinity to Frontier recently. Our internet has been out since Friday morning when I left for work. It is now Wednesday afternoon and nobody is working on the issue. I have never been so displeased from a company and their communication or lack thereof. There still is no resolve on our issue and I don’t know when we will get it back. I’m done with this joke of a company.

As Required by Law. Frontier will smugly inform you that they are going to drive into your backyard and tough luck about your new storage shed, garden, flowers. lawn. Buried your fur babies. They do not care. Fence been in place for 30 years. Don't care. If a company treats you and your property with the As required by law attitude "we don't care" then how do you think they will treat you as a customer (WE DON'T CARE) **. Google Rated 1.2 Stars.

I would give 0 stars if I could. While the service was generally good with Frontier, cancelling has been absolutely TERRIBLE. I called in December to cancel my service, first I asked their Chat Bot, which said I needed to call and couldn't do it via their Chat Bot. So I called, 12/2/25 at 2:22 pm. I cancelled my service, or so I thought. They never cancelled my service. I got ABSOLUTELY NO notifications since then. In March, I received a notice that they were going to send my bill to collections.

Years ago, we cancelled Frontier landline service because for four months, they didn't fix the line. It turns out they didn't cancel the service on their end. So we've been billed for years of no line being connected.

It's really odd that when I complain to Frontier about my internet speed being half of what I'm paying for, after they tell me it's fine at the box going in, must be my problem that it suddenly speeds up to 800gig plus for a day or two, then goes right back to half of what it should be. Can't wait for the other fiber company to get set up here and see what they can do.

We were trying to get the service from Frontier, and scheduled an appointment on 4/18/28 in the morning. There was no phone call or text confirmation, and they canceled for no reasons. We were so patient and rescheduled to following weekend 4/25/26. We were waiting until 11:00am and we called Frontier as no show. They said the appointment has been cancelled. We told them it’s the second time cancellation for no reasons. Then they came later afternoon and could not finish their job. The guy said someone will come on Monday. Another guy showed up on Monday but again, he didn’t complete. Today, someone supposed to come to complete the process then again no show and unknown reasons canceled again. We don’t know what’s wrong Frontier. We are going to cancel this company - BAD BUSINESS AND CUSTOMER SERVICE!! We don’t want to deal with!! We even don’t want to give a star!!

I would like to say I couldn't get any help. Not from the csr or anyone else. Then I canceled my account and they charged me 50$ for a equipment restocking fee? Who the hell does that. What a joke. Don't recommend at all.

Have had spotty service for years. Static on line, service outages, etc. Dec 4th 2025 finally got a good technician that ran a new line from house to box at street. He submitted a request to have line buried in yard, distance about 40 yards. First ground was too wet, then it snowed with ice, etc. Almost 5 months later they said we had an appointment for this morning. Got a call and they need B4Udig to mark utilities so it will now be buried in next two weeks. We've mowed the grass three times so far watching carefully to avoid the area but 40 yards is challenging to mow around. This is ridiculous.

Our Internet has been down for several days over the last few weeks. Trying to get a hold of somebody at frontier is nearly impossible.. I cannot find out what the problem is or find out when a solution is going to happen. Somebody with some authority should put emphasis on the telecommunications of Frontier to communicate with its customers. They should be fined a hefty amount of money for their incredibly poor service and terrible communication communications. For anybody thinking about joining frontier don’t do it. It’s a big mistake.

I had 1Gig fiber and phone service with Frontier. Since I no longer needed the phone service, I requested that it be removed. I received an email confirming the complete cancellation of all services, so I called the retention department to clarify that I still wanted the internet service. After two more calls, I was assured that it would just be the phone. Two days later, all services were terminated and the rep told me that a work order had been created and a technician was coming between 8 am and 5 pm to perform the phone line disconnect, after which the internet would be restored. He never showed up, and by the time I called, it was after 5 pm. When I checked the status of the ticket, it indicated cancelled. Telling a customer that a tech will come by between 8 and 5 while closing at 5 pm and cancelling the ticket is inexcusable. Worst of all, it was the Retention Department that mishandled my account.

Frontier’s Gig Internet Service has been fine technically since I switched to them in January, 2026, as a 25+ year Verizon Wireless Customer. Their Billing and Customer Service has been TERRIBLE. I was told, by both Verizon Wireless and Frontier that as a dual customer, I’d get the 1st 6 months of Gig Internet Service free then begin paying $34.99/monthly. Instead I was billed $49.99 the first month then $34.99 the next month. First, Frontier’s “chat service” assured me I’d be credited when their Billing System “caught up”. Today I was told by “chat service” they’re not allowed to issue credits for overcharging my account and there’s no way to speak with a customer service representative on the phone. Frontier’s billing is a SCAM and they simply refuse to correct their billing errors. In essence, Frontier overcharged me for their product and refuses to credit my account for the overcharges. THIS IS ABSURD!

I have been customer since available in Rowlett Texas. I had trouble watching cable movies I bought and called customer service and had trouble understand tech. He sent me break cable box and router. The cable box would not load spent over an hour talking to person and finally he agreed to send new one. Then told me to send both boxes back or I would be charged for both. I called the second person, said do not send back. This whole process was uncalled for and understand customer service was horrible. I am very disappointed with Frontier

We had Frontier internet installed at our home in Colleyville, Tx. on February 24th, 2026. They had to run their cable across our street. We were told that the bury team would come out in a couple weeks to bury the line under the street. 2 months later, it still is not buried. In the meantime, the cable got ran over so many times that it got cut, and we lost internet.

If there was another option for services in my area I would take it but unfortunately there is not. Been trying to get services for a week and requested service 2 weeks ago. Customer service is a joke. Spoke to 20 different reps and no one can help.

Never chose Frontier. They trick you into having their service with low costs, then suddenly when you need to quit because you are moving or something they charge you additional closing fees and restocking fees and you end up paying more that what you would have if choosing another company. When I move, now I ask the internet company about this, and they always say we would never charge, unless you do not send us the equipment. Also, the quality of internet is not very good, where I was living they said that they needed to upgrade the connection so halfway into the contract they even charged $5 additional monthly...I got played by an internet company.

Could not be worse!! Internet service with DSL is horrible. Customer service via any method - chat, phone, internet - is the only thing worse than the internet service. Poor bandwidth, often needs to refresh. Horrible!!

I called when the main cable TV box stopped working halfway through the day. Also our landline phone had no dial tone. Our TV, internet and phone was placed on vacation mode and had been taken off vacation mode 6 days prior. Phone did not come back on when TV and internet restored. I was on the phone with overseas customer service for one and a half hours.

Cable left on ground over the winter. Took 1/2 an hour of being talked over to find out I needed to call 811. When I called back for a supervisor I was hung up on. Tried chat. They disconnected before I finished. Incomplete installation.

Absolutely horrible. My price went up without any reason and when I called customer service they said they would correct it. Or course it never was corrected. All though the customer service rep was polite. Nothing got done. I am looking into finding another provider in my location.

Since merging with Verizon, customer service sucks. Get ready to lose your mind on their automated nightmare.

I have been without internet for over 5 days. I have called tech support 7 times begging for resolution, each time being run thru the same barrage of tests with no results. I was told twice that a supervisor would call which never happened. Finally I was told they would send out a tech but that I would have to pay $150. We have been a customer of Verizon/Frontier/Verizon for 30 years. Have always paid on time. I was sent a text to schedule an appointment, which I did but had to change as my husband was rushed to the hospital. I rescheduled, which they confirmed. Now I have received a text indicating they are going to change my appt to another time.

While the WiFi service is phenomenal, you have to be very careful when dealing with equipment returns. I upgraded my service and returned all of their devices, but three months later I was charged $300 for equipment they claimed they couldn’t locate. Make sure you keep your UPS return receipt for several months as proof—this could save you a major headache if the same thing happens to you. Now I’m stuck waiting two days to get my money refunded, which is beyond frustrating and honestly unacceptable.

My phone service was disconnected without my permission, this phone was linked to my business. Need to port it out to my cell service, I have been on the phone with them all WEEK for hours and different results from customer service agents. Telling us our phone number was RESTORED and not the case. Multiple times they have disconnected the call with me. Never in my life I have dealt with the WORST customer service. We have been with this company for over 5 YEARS. Where is the LOYALTY on their part??? LIARS- NEGATIVE 10 stars.

Poor service from day one and it ends with poor services. Had outage within days, was told they installed wrong equipment. Had outages for which they kept telling me to reboot the devices even though I told them what I had already done. The issue was out in their junction box someone disconnected the fiber. Took a week to fix. The final straw was service kept going out intermittently so I switched back to cable. Surprise $50 restocking fee AND find out later 10% tax on that I have to pay.

I signed up for Frontier Communications fiber service on 2/28/2026 with an installation date of 3/12. More than a month later, the installation is still not complete—and I currently have no service at all. On 3/12, technicians installed a temporary line and got service working. That same day, contractors arrived to bury the permanent line but left after a few minutes without speaking to me or coordinating with the technicians. On 3/27, contractors returned and buried the permanent line—but never connected it to the house. On 4/3, I contacted customer service and was told the ticket was still open. I was then given conflicting explanations about which department was responsible for completing the work. I specifically pointed out that contractors had already told me they do not perform the final connection, yet the issue continued to be routed incorrectly.

Cannot get out of contract. Trying to cancel contract for medical reasons and they continue - over and over, to upsell me, even though I have explained cannot use them (moved out of country). I don't know if it is the FCC making the rules, but Frontier is unwilling to work with me. AT ALL.

Ever notice that every single email from Frontier is a "no reply"? What irony that you cannot readily communicate with a communications company!

This is how they treat disabled people! RUN FROM THIS COMPANY!

I live in the Town of Northlake Texas. Frontier tore up our yards installing boxes for their fiber that so far apparently goes nowhere. They had the audacity to sell service without provisioning the line to the residence using their service. So between Juniper and Bedford Rd in the Ridge, there are numerous fiber lines laying loose on sidewalks, half taped down crossing roads, strung across lawns, and connected in the box with the lids left ajar. Besides the abhorrent appearance it’s a major tripping hazard and safety concern. Especially the unsecured utility boxes. How is there any scenario where this is acceptable? If they can’t properly install the service for each home; they shouldn’t be digging up our neighborhood like they did for all those boxes that apparently go nowhere. The situation in front of my house has been going on for 2 weeks. They were called today and claimed to have no idea and said it would be fixed in 10 days.

My experience with Frontier would best be described as awful. Signed up for internet at $45 a month with them advertising no equipment fees. They called one time and said they would upgrade my service to fiber optic AT NO COST, which was BS. Guy came out to install the fiber optic cable and asked where I would like it installed and I told him where, only for him to say "they already came and ran the line," and now it's in the exact opposite corner of the house. Bill constantly increasing $10 at a time until now, where it is almost double. Now I go to cancel checking my billing prior and confirming no bill was due. Mid phone call I received a text claiming my bill is PAST DUE, and to cancel, I have to pay a $50 fee for restocking the equipment that was advertised as free. Unfortunately, there is no options for less than 1 star. Will give them credit where it is due, the customer service lady (Madison) was very friendly and did her part well.

A sales rep named Grace came to my door back in December and lied straight to my face saying I was NOT signing up for any promotion ** and my bill would stay the same forever as long as I pay it. 3 months later they're taking $86 dollars out of my account and when I called, they told me I in fact had signed up with a promotion…. Also, I was only paying $35 a month at first. Grace needs fired for lying to customers. At least Spectrum doesn’t lie about promotional discounts. I guess I’ll be calling them back because I’m not paying over $50 for Internet.

Terrible customer service. Twice cancelled appointments. I will be billed for 2 months of service without delivery of service. Customer service calls last over half an hour without a resolution. I do not recommend their service. I wish there was another option for FIOS. Customer service is awful.

Frontier Communications is HORRIBLE! The customer service is the worst I have ever encountered. The rep, Alex, would not listen to my answers to his questions, kept repeating himself, and continually talked over me. I had called customer service 4 times to cancel. They could not seem to understand I no longer REQUIRED SERVICES since I had already signed up with another company. If you enjoy getting the run around, lip service, script reading representatives, then Frontier is the company for you! I will never recommend or retain their services again.

Avoid if you’re in a rural area. DSL internet often costs around $59.99 per month, even though speeds are significantly lower than modern broadband options like cable or fiber. In many rural areas, DSL plans remain one of the few wired options, but they can deliver speeds well below what contemporary online activities typically demand. Some users have fiber internet with much higher speeds—up to 1 Gbps—and pay anywhere from $50 to $150 per month depending on the ISP and plan. Paying a premium price for relatively slow DSL service feels like poor value compared with faster alternatives where available. While some people defend the pricing, those perspectives often come from within the industry, where higher monthly rates for legacy services can benefit the provider’s business model even if the service performance lags behind newer technologies.

I recently had their service and when I had it disconnected, they decided to charge me for an early termination fee when I'm not on a contract and a restock fee and didn't tell me. I received an email the next day telling me so I called them again and ask about it and was told it was a 70 dollar install fee, not early termination fee, when I was told to start with, there is no install fee, it's free. This company is secretly ripping people off, and I would never recommend them to anyone. After over 4 months, now they want to charge an install fee, no you can not do that and I will dispute it.

I was a Frontier customer for five years and always paid my bill on time. When I called to cancel my service, I was told I wouldn’t owe anything except possibly a restocking fee, and that they would likely waive it because of my long history with them. Later that same day, my internet stopped working, so I assumed the cancellation had been processed. Instead, Frontier is now trying to charge me for a full new billing cycle that started the next day, even though my service was already shut off. They’re also trying to charge me the restocking fee they said they would “look into waiving.” It feels misleading and incredibly disappointing after years of loyalty. I would strongly caution anyone considering Frontier.

Frontier takes entirely too long to come out an replace a broken drop wire (a five minute job). Due to construction on my street and my drop running across the street instead of on my side of the street my drop is constantly getting cut. It is taking Frontier an average of 2-3 days to send someone often a contractor out to replace the cut drop. I work from home and am at risk of losing my job if I can't a better response time. I rely on the internet to work. Their automated system is a joke, I keep tell Giga my drop is cut, why do I need to isolate at the ONT, stop sending me message to do so. Frontier hasn't offered any alternatives to provide service to my home. I asked today for the breakless internet they have and was told I have to pay for it. After complaining to management, they have offered a 30-day free trail. We will see how that goes.

My internet has been out since 3/13/2026. Was told it would be fixed by 3/26/2026 and as of 3/30/2026 and it STILL not fixed. They SUCK! Over 2 weeks and still nothing. Damage to my house and not 1 word from them. Then I see they are putting in fiber optic by my house and stop about 100 feet away and don't offer it to me. Again they SUCK!!!

Absolute bullcrap of a company and this is coming from someone who never writes reviews. They 10000% purposely kept telling me a check was in the mail for me so that it delayed me getting MY money back that they kept in my account for charging me way more than they were suppose to. So instead of giving me my money back they just kept taking from those funds to pay my bill but the biggest issue is that I needed that money since it was such a big amount. Awful customer service as well because unless I put that I was a new customer signing up I wasn’t able to get ahold of anyone which is absolutely ridiculous. I spent countless hours and probably 6+ months trying to get my money back. I absolutely do not recommend switching to them.

Updated on 04/06/2026: Second review. Last review had a response and told me to reach out to customer service on Facebook to resolve issues I had. I did that a week ago with no reply. Doesn’t look like Frontier has any customer service at all. This is a refund issue I have been trying to get resolved since January.

Frontier Fiber is an awesome product. Their Field techs are also very good. Their support is the worst I have ever dealt with. Contacted them for 5 straight days. They send equipment via USPS that was not the problem. They refuse to send a tech to the house to resolve and when they agree to, they threaten you with a possible $150 service call fee. The day of the call they send a text that they have done additional behind the scenes functions to fix the problem and if you do not respond in 2 hours they will cancel the service call. It did not fix the problem. We were late to respond and they did cancel. So here we go again. One week without internet and a lot of wasted time. AWFUL SERVICE.

I wish I would have seen these reviews before signing up for frontier internet. They have quite a racket set up. Told me it would be free for 6 months, but you have to sign up for auto pay. So I did and they proceeded to bill me and charge me for services I never requested. That's why the required auto pay. When I called about it, I was told I would receive a credit for the amounts that were charged and was assured I would not be billed for them for the remainder of my free period. I did not receive the credit and there was yet another bill on my account for the items I didn't sign up for. Contacted them again and they said there was no record of that phone call, so no credit would be given to me that I was told I would get, and my bill would not be zero. Cancelled service. Was told there was a $50 restocking fee for the modems and some other $77 fee for I don't even know what for. Customer service is non-existent for this company.

Kinda crazy having Frontier Salesman come onto your property and you tell them "I'm not interested", they still try to ask questions, and I ask them to get off property and they tell me I cannot trespass them! I actually had to call non emergency police number to actually get Salesman moving off property, while he kept muttering under his breath.

For the second time I experienced an outbreak and the company are not prompting to solve my problem, I always have to wait 3-4 days to get the service restored. My Wife work from home and now she can’t because of the non-responsive personnel. That’s Ridiculous.

Frontier salesman rang our door bell. Told my husband and I we could switch from Comcast Frontier for 15.00 per month promotion for 6 months. No activation fee. Sounded great. Signed up. Next thing we know big man at our door to install a cable in our back yard. Tore up our yard and left a muddy mess. Then two guys show up to install equipment they drill a hole through our brick home and install boxes in two places. (We are getting frustrated at this point. But remember the 15.00 bucks.) The next day I get the first bill via email. 66.00! What happened to 15.00? So I called frontier. $15.00 does not exist. Not sure why the salesman quotes this to us. Couple other excuses. She was very nice but we knew we had been had. Text book bait and switch. We tried to adjust to the frontier service. For a week could not get any Chanel’s we wanted. Absolutely hated the service. So called up frontier. Salesman told us we could cancel at anytime.

I called the end of December informing them I would be moving February 1st and would need to cancel my service. I returned my equipment and my account shows disconnected. I paid what I thought was the last bill of 54.99. I was surprised that February they sent a billing statement that showed Feb 11 to March 10 I am supposed to pay $72.99 for another month of fiber 500. I called the company who said l need to read my disconnection email. So I asked is it normal that you guys charge another month of service that I am not being provided. He basically just told me to pay it.

Not a call back when promised. Amazing terms of service needs updated before your internet can work, though we agreed 22 years ago. Internet is out at least once a week but" not their fault" yet it comes back on. Pairing with Verizon. Now I know why my bill went up 21 dollars in 12 months. Run to a company that can deliver.

Their customer Service is awful, their outages are frequent and your bill will continue to rise as all aspects of the service get worse and worse. I would call to report a known outage and they would do everything in their power not to own it and send technicians to the area. They’d force you to troubleshoot your equipment and replace your router meanwhile you and all your neighbors go without internet for days. Always promise to adjust bill for lost service time, and never follow through. Absolute garbage.

I notified Frontier and requested being placed on the 6-month vacation plan. That was executed an16d then simultaneously I was billed nearly $900 for the equipment. Calling back to resolve the issue on 02/18/26 and was assured that the amount would be refunded to my checking account in "3-5 business days". No refund and returned the call on 3/2. Once again assured that the problem was resolved & would be refunded in "3-5 business days". Third phone call today 3/16, only to discover that the cable account had been 'credited' and not my bank account. Themba was very helpful in executing a 'reversal request' so that the money might finally reach my account "in 2-3 business days". It remains to be seen. Never again with Frontier.

I had switched from copper wiring to fiber optic phone. Worked good til this morning and now it's not working at all. No dial tone and caller ID. Says no line... Chatted with someone in customer services for close to an hour and still have not resolved the problem. I'm really REGRETTING from switching to fiber optic from copper wiring. This is absolutely insane. Land line is my main contacts for doctors and out of town family... and no once you go to fiber optic you can not go back to copper wiring. I AM SO MUCH REGRETTING switching.

This is the worse company I have ever dealt with in 82 years. I am a disabled veteran and loved my yard until Frontier started a fiber optic. I started a fiber optics project in our neighborhood in Denton. They left a note saying any damage to yard will be completely restored upon completion. What actually happened was they left piles of dirt mixed with chunks of my new sod. The number they left for questions or concerns was never answered and no return calls. Stay away from this company. They are dishonest and unreliable.

This company should be sued. They increased the price without explanation or notice. Made it so hard to cancel the service, kept transferring my call too many times. After cancelling, they still charged on my credit card, and then send me an extra bill. They charged $53.00 restocking which I have never been told, no agreement, no nothing!! This is a scammer, fraudulent. I was their customer many years and never missed the payment because they automatically changed on my credit card. They didn't refund the overcharge, I won't pay $53(I already overpaid), so they sent it to a collection to affect my credit score. I will never use this company again. Crooked dishonest company!!

Metronet came through our neighborhood last year, brought a directional boring machine, and did the job right. This outfit, Frontier, hired every low pay employee they could muster and started digging holes every 20' through every yard in the neighborhood. NOBODY wants this! Take your garbage service, amateur install, inferior product and shove it up your...

Frontier has very deceptive practices when you decide to disconnect their service especially due to price. I terminated my internet service due to rising cost and when I terminated they said I have to pay a $50 restocking fee. This is after many years as a customer. I was never told about a termination charge and they stated even if I have been a customer for more than 10 years I would still have to pay the $50. Do not sign up with Frontier. Luckily I make up the $50 in one month on what I'm saving. Also, I told them they lost me forever and would never return based on their crooked practices.

I had a no internet access issue, I went to the app for support and they sent me to a chat. The AI asked if I want a real agent to talk and I said Yes. I am pretty sure that the system sent me to another AI that did not help me at all. While I was texting I replaced the CAT6 cable and the system came back online. This is very ridiculous. The system works good but customer service and support are suck.

If you can stay away from Frontier. 1 star is because that’s the lowest Google rating, not my lowest rating. 1st, internet service is not stable, outage once per week. 2nd, when I cancel it, it keeps charging monthly fees. I called 2 times to stop it. 3rd, I shipped their equipment back, confirmed with tracking number, the technician claimed she had the tracking number in the system. 4 months later, I received bill from collection company, saying I they didn’t receive the equipment back. I called, they claimed they didn’t have tracking number and they never received the equipment. UPS only keeps tracking for 120 days, as soon as the tracking expired, they sent me the bill and played this game. I will try to file a lawsuit.

Frontier does not show up for installation appointments, I have been trying to schedule them for 4 months and they never show up and never contact me to say they aren't coming. I have taken 3 days off of work for this and they do not come. Do not recommend.

Switched to Frontier fiber optic Internet on Dec 31. Works fine when it's operational. In the two months we've had it there was a 24 hour period it was down. After jumping through all the hoops to get to speak to a human being I was to arrange a discount on my next bill. Now we have an apparent onsite equipment failure. Been down again for more than 24 hours. Was to have a technician here during the morning before noon. No show and no communication from them about it. Tried to request another discount for billing. Denied. Says discounts are a one time thing. Only good thing I can speak to is the pricing.

Poor communication, nearly impossible to talk to someone, seems like internet goes down at least once a month and make sure you cancel them just before your start date, they will charge you for the whole month!

Frontier has GoWild! program. My family both total of five and cost 299 unlimited flights. Guess what. You cannot use it. It’s not attached to your app. You cannot go to website. You go to customer service they telling you they cannot give you refund. They cannot attach this program to your app And they cannot provide service to attach this program to for you to use. They don’t have customer service.They don’t have supervisor. They just put you on hold and disconnect the phone. This is unacceptable. This is like stealing money from customers.

First off, when we got it they did horrible job burying line and didn’t realize there was an outside box we would need an outlet for to plug in. Then after a year price went up. I called for deals, there were none, but they sold me on an upgrade and said I could switch back if I didn’t like. They messed that up and price so high I switched company. They then charged me a $50 restocking fee for equipment, plus the higher rate for last month they messed up. I have their reps trying to sell Frontier at 9 at night at door and rude when I don’t want to speak with them.

I am extremely disappointed with my experience with Frontier Communications. The level of courtesy and professionalism from their customer care representatives including management has been unacceptable. From the initial call, the representatives were dismissive, unhelpful, and unwilling to take ownership of the issue. Rather than attempting to resolve concerns, the approach felt transactional and indifferent. When escalating the matter to a manager, the experience did not improve. There was a clear lack of accountability and no genuine effort to provide customer service or solutions. Additionally, Frontier does not honor its rewards programs as advertised. After meeting the stated requirements, the promised rewards were not provided, and no one was willing to offer a clear explanation or resolution. This feels misleading and undermines trust in their promotions.

If I could leave zero stars, I would. I have this service for about a year before they raised my rate by about 20% for absolutely no reason. I called to try to discuss it with them and apparently they told me it was because all of a sudden I was getting better service. How? I don’t know. Absolutely nothing changed so then I called to cancel. Of course when I called to cancel, they mysteriously offered to put me back at the same rate that I was before but at this point, I was so frustrated and I had already called the switch to T-Mobile so I told them no just cancel. Well then when I did cancel, they charged me a $50 cancellation fee because apparently this company is only interested in taking my money any way they possibly can. Do not do business with them no matter what you do because they are crooked.

When I signed up for Frontier I was told I had 30 days to try their service. After 2 weeks it never worked. I tried to get a service tech but Frontier wanted 150.00 dollars to come so I canceled the service and they charged me 93.42 for early termination fee, 146.92 for disconnect charge and a 50.00 restocking fee.

I was thinking about switching service. Actually scheduled the order but tried to call to reschedule. The phone system IVR is AWFUL. They will do anything to keep you from speaking with someone. The kicker is once you painfully get to an agent, they barely speak english. I can't go through this every time I need to call my provider. No thanks!

HORRIBLE customer service! I had to rate you something but let me tell you, you DON’T deserve even that 1 star!! Canceled my service on Feb 2nd, got sent a QR code to send in my equipment. Got an e-mail stating my bill was ready, and I shouldn’t have a bill because I turned it in before the next cycle. Spoke with 3 different people today, all saying different things! They considered today as my cancellation of service instead of 2/12 when I sent in the equipment! THEN, my so called “refund” is going on a prepaid visa instead of my payment method I make payments with!

I would not recommend Frontier Fiber optic internet for several reasons. First of all, the price you are quoted is temporary, it will increase after a certain amount of time. Second of all, the service goes off often, and finally when you try and disconnect, it takes almost a month for the service to be disconnected and you are billed for the time it took them to disconnect and charged a $50 restocking fee of the equipment. On top of all of this it is next to impossible to reach a human in customer service!! Very frustrating to say the least! I would not recommend Frontier for internet service!!

The 3‑month free internet promotion the sales rep promised was never applied, and I was charged for the first month right away. She said, they will honor the online promo, but they did not. My address is eligible for 3 free month but they convinced me to do it through the agent visited my home and they will honor the promo. Contacted online support and they did not help me. Frontier cheated me.

Price has become expensive, Customer Service has been decent to good, tech servicing good, time to get a tech good to bad. Biggest issue when they find out your using your own router they drop the service speed. I took pictures when I first setup my hardware and now a month after where they dropped speeds in half. Switch back to their hardware and speeds are back to normal.

Internet always out, not worth paying for when you need it the most. I can't understand the people that you are talking to. Foreign country ran business.

I was a Frontier customer for several years, having their internet service for my home. Because of my location, Frontier was one of the only providers in my area. The expected internet speeds were relatively slow (up to 25 Mbps) but in reality, we had less speed than that regularly. One of the most frustrating things we experienced was when the system went down, which it did often, there was no alert or notice of when to expect it back up. I canceled my subscription and switched to Starlink, a dramatic improvement. I canceled my subscription one day after the new monthly bill was generated/processed and was told I would receive a reimbursement for the monthly charge. Months went by but no reimbursement.

Billing due dates are non existent with this company. They send an email to tell you when it's due, but cut you off days before. The agents if you can reach them don't want to restore service even if you paid. This morning the agent simply stopped responding at all. They have yet to update my new email address within the system completely, they're still sending my payment confirmation to my old email. When I tell them they say it's been updated. But when I pay online it's still sending it to the old email. I can't troubleshoot with the eero app because they won't update my email so I can use it. Called multiple times to have this fixed. I'm about to explore my options at this point.

Frontier communications door-to-door salesman have been harassing my residence for over three months, twice a week. The sales people knock, don’t use the bell and when you tell them that you’re not interested, they’re aggressive. If Frontier doesn’t get their act together they will never see anyone’s business. This is pathetic.

This is honestly ridiculous. Frontier has let me down again. I’ve had no internet since 10am. They said it would be fixed, but it’s still down. I can’t work, and this isn’t the first time. We’ve had this happen three times in the past year. I’m literally trying to use my phone hotspot just to get online. If you’re thinking about switching to Frontier, don’t. Seriously. I signed a 2 year deal for $40. After a year it went up to $50, then $60. Now I’m paying $64. There are way better options out there, cheaper, faster, and more reliable. With them, it’s always some kind of issue. Think twice before signing up with Frontier.

This company steals money from 93yr old widows. Their customer service is nothing but criminals. The account is closed and they are still trying to take money from bank account. They are not held accountable for their irresponsible behavior. I have stopped payments cost me money and Frontier and verizon still keep trying to steal money.

The internet itself is mediocre at best. It is slow, unreliable, and not really any cheaper than any of the bigger faster companies. I would only ever use it if it was the only place that is available in your area, which was the case for me. They will tell you the installation is free, which technically it is. But later on when you cancel it is a $50 fee. Not only that, you are on a 1 year term with another hidden fee if you cancel early. I'm not saying that this wasn't written in fine print in the "Terms and Conditions", but it was never verbalized to me. So just so you know, once you cancel your service, expect to pay at least $100 extra not including your actual internet bill. There are hidden fees everywhere. PLUS, the fiber optic line has never been buried in my yard like it was supposed to be, and it has been 6 months. So basically, I have to pay them a fee for a service that they never provided.

My Frontier Service was disconnected (without our approval) at our home 10 days before we were signing the closing on the home and vacating. The buyers taking over the service apparently out in a request to shut down the internet and Frontier proceeded to do so without any communication or approval from my wife and I, the account holders.

My roommate moved out in December and called Frontier to cancel his internet account. During that call, the Frontier representative asked why he was canceling, and he explained that Frontier did not service the area he was moving to. He also mentioned that I would be opening my own Frontier account as a new customer.

If I could rate you less than 1 I would. Horrible customer service, poor to no internet. Expensive. Made to pay for internet that doesn’t work or lose my landline. Someone put some sort of answering service on my phone (without my knowledge, consent, or approval) my actual answering machine doesn’t get messages anymore. I received an email stating they are now Verizon & my bill won’t increase & I won’t be made to sign up for anything. Customer service said I need to sign up for a certain amount of time & yes they increased my bill. Their chat bot is awful & actual people you speak to are normally outside the Usa & speak poor English. Just cancelled my phone & net (which wasn’t used because it never worked). Horrible company to deal with

I am extremely frustrated with my experience with Frontier and needing immediate resolution. I have spoken with five different representatives, and each time my promotional details have been changed. This is unacceptable. I was promised six months of free service, yet I continue to be charged despite multiple conversations confirming this promotion. At one point, I was told I would need to call every month to remind Frontier to apply the promotion, which is unreasonable. I was also offered a $300 Visa gift card instead of the six free months, only to later be told that Frontier “could not afford” that option.

Updated on 02/12/2026: 2/9/2026 update, received my bill and it was $150 MORE than normal! On the bill, it states there is a $150 fee for a "Field Tech Visit." We NEVER had anyone come to the house to try and fix the problem from 1/19/2026. We still have not received a replacement part that was from a week ago (second time) and you charge for something that did not happen. I called the billing department yesterday, was told I would be able to get a credit for the time (partial) that we were without service but most importantly, the service fee of $150 would be credited back. I receive an email showing this request was sent and in review. I get another email saying "Good news! We’ve approved your credit request for $10.50 and are applying it to your account." That's a far cry from the aamount that is due back. You can't charge for something that never happened!

I scheduled a time for internet installation with Frontier with a window of 1-5pm. The day prior to the appointment I received a text message and confirmed the appointment. I was told the technician would call 30-60 minutes prior to their arrival. No one called or showed up! I called in to find out what happened and was told that they called my number four days earlier and talked to a woman that cancelled the appointment. (I’m a MAN) I took off a half day waiting for someone to show up. After talking with a representative, their answers didn’t seem truthful. I asked to talk to a supervisor and was told they would call me within an hour. No one has called me, five hours later. Think twice before scheduling service with Frontier!

Frontier is the new Xfinity, except that with Xfinity, my experience started well, then got bad. Frontier has been a mess since it began providing service to my home. I signed up during the $300 gift card sign-on promotion and never received my $300 gift card, and haven't even been able to talk to anyone about it (I get the runarounds). When my line was being installed, I took time off work to be available for it. The initial line installed at my house did not work, so the technician was unable to install my modem and router. The technician had rescheduled the installation of a new line. The new line was installed two weeks late, and another technician was scheduled to install my internet. Again, I took time off from work to be home so that the technician could install my internet.

For anyone thinking about Frontier internet, I would look elsewhere. I had been a loyal customer since 2013, and never complained about my bill going up which seemed to be yearly, until this year when it reached 94.99 for 500/500. And currently I'm seeing new promotional subscriptions as low as $29. I asked why are we the loyal customers not getting a discount and instead our monthly bill is going up. Well as of 1/20/26 I switched to another company who gave me a $50 a month for five years at twice the speed.

I am furious. Frontier came out and did not warn anyone in my household and dug up a big part of my front lawn! They installed some access box that is massive and basically almost in the middle of my yard! They then left a massive pile of dirt sitting in my yard!

Frontier communications charges for equipment even when you call in advance and give them the tracking number for the return. They charged me $150 after assuring me I would not be charged and they did it twice, once on faulty equipment and once when I closed the account. I had to dispute charge with my credit card company. I'm am very unhappy with this company.

Horrible billing service! Unexpected price changes with no notice and their internet is not great either! When you call about it, they do not care!! I will be looking for another internet provider for sure!

After upgrading to a 2 Gig internet speed, it would run at 2 Gig for a day or 2 and then drop down to 90 something megabytes. After 2 months and 30 something calls and a new EERO router, with the same result, I was lucky enough to speak to a tech named JULES who fixed my speed that I just tested at 2.64 D and 2.63 U. It has held up for 2 weeks and I couldn't be happier. Thank you Jules. CE Plano, TX.

In one word, incompetence. I was stood up twice for install. They said they tried calling the first time, but called a number that was not mine. The representative claimed they fixed the number associated with my address, rescheduled the appointment. Stood up again. The representative claimed they tried calling and left a voicemail on my phone number. Nope. They wanted me to take a third 1/2 day off of work so that they could try again. Not a chance. Get your act together Frontier.

Installation was destructive; then took two days for me to get online; billing has been an issue every month; customer service chat was a joke; spent 30 minutes on chat repeating the same things over and over; must have been AI because I never got my question answered. Trying to return a device and was sent an empty box with no instructions. Finally found a customer service number through the phone number for new service. That line will always be answered quickly I assume. Finally got real person who said another box would be sent and hopefully will have instructions this time. Live agent was very nice, but I spent 2 hours for such a simple request. And BTW, service also goes out a few times every day for a few minutes. Hopefully service is better in your area.

The worst ISP I have ever dealt with....and I had Comcast at one time. No customer service, when you do manage to get someone on the line, after a 27 minute (avg) wait. They don't listen. No internal security to prevent identity theft. Starlink is literally 10 times faster and cheaper.

Tried to cancel after years of service. I stayed on phone for an hour because they wanted to say I couldn't cancel till end of billing cycle and that I had to call back and that I would be charged for upcoming month...I will never use Frontier again.

I’ve been a Frontier customer for over 25 years at this location. They recently ran fiber within a few hundred yards of my house but didn’t bring it on down for some reason. We have had many issues in the past and the customer service has been pitiful. There was another company that ran fiber to my house recently and we connected to their service.

Terrible service! The internet stopped working on the very first day of installation. The person who did the installation didn't explain anything at all. They didn't resolve anything on that first day either. Wow, I've never received such bad internet service before.

Northern Wisconsin - we cancelled Frontier internet 12/28/2025 as my daughter works remote while on vacation and switched to another internet provider. Frontier sent me a QR code to print out a return address label to return a used modem. THE PROBLEM: The QR code can only be read at a UPS store to print the return mailing label. The nearest UPS store is a two-hour drive for me. Frontier has Giga, a chatbot, not human. I entered the information numerous times. The same response every time: Get the QR code. The Frontier phone number - 800-921-8101 is another recording that only mentions the QR code, which I can't utilize. All I want is for Frontier to send me a mailing label so I can return the used modem. But that option is not on the website.

I can't say it enough, what a rip-off Frontier is to its customers. I was paying $163.42/month for phone and DSL internet. Service was constantly interrupted. So I decided to switch to Starlink and say goodbye to Frontier. Try to find the correct phone number on their website? Good luck! Finally found it after 10 minutes of searching. When I told them I wanted to cancel, they were going to reduce my bill to $24.99, which is over five times less than what I have been paying for how many years. They sent me the code to turn in my modem and power cords at the UPS Store (if I don't do it within 30 days, there is a $500 charge). Now they require a $50 restocking fee for an outdated modem that will end up in the trash! Then they tacked on another $8.19 for some other unknown charges. Final bill to disconnect: $221.61!!!! If Frontier tries to con you into their service, don't think twice, just hang up the phone!

Updated on 01/16/2026: This is a follow-up to Frontier claiming they have resolved my issues. I notice on everyone's bad review of Frontier, the response is the same... That the lingering issue has promptly been resolved. So everyone knows that is reading this, it was not resolved, they are lying. They are a borderline scam company as far as I'm concerned and I also think this is some type of automatic bot response. Please stop lying and claiming you have resolved all these customers' issues. Please be aware of this company and avoid it.

I ended my relationship with Frontier in November. I was told that I would have a final bill which I paid 12/1. I received an email stating they received the equipment. Fast forward 1/2, I get a letter threatening collections for a $53.50 “restocking of equipment fee” which was not disclosed. After an hour and half on the phone, I finally paid and the agent Alex, rather than connect me to the line to leave feedback disconnected the call (I guess he didn’t want me to leave feedback).

The worst cs in the business. Their attempts to retain customers is pathetic and criminal. This is a failing business that is an embarrassing excuse for an internet provider who will say anything to get customers.

When the internet worked it was great, and the ad-blocker was a nice bonus. However, we signed up for the brand new fiber internet in our area and had so many outages that lasted multiple days, you would think it was satellite and we had days long storms going on. The internet was far too unreliable, and it's next to impossible to speak with a person to clear up any issues. The text message updates for outages come 12-48 hours late, and when you are actually able to speak with a customer support representative, they don't give any details beyond "oh, we see there is an outage in your area." They can't give you a timeline or any helpful or relevant information.

Horrible and they will not let you out of their contract. Overpriced and then tell you to secure your internet you need to pay more _ we lost our internet over 5 days and cancelled! They do not have good customer service either.

If I could give a 0 star review, I would. This is the worst company I've ever dealt with. They promise reliable internet and they don't provide. I have been without internet at least eleven out of the last q4 days.

They sent a third party technician out who damaged my AC unit and thought he drilled into a gas line so he had me call 911. Fire department came out and cut into my drywall to see it was the AC unit. I filled a claim through Frontier that was closed immediately saying the third part is working with me which was not true. When I contacted the guy he originally said call him with the estimate but they stopped answering my call by sitting on the phone in silence multiple times. Then I call frontier and tell won’t pay for my damages of $1750. Wow!! I canceled the service and I’m suing the third party.

If you have any other options for internet or tv service, TAKE IT. It would be nearly impossible to describe how awful Frontiers customer service is. I spent 45 minutes on the chat line to get information about a bill from DECEMBER 2025. I cancelled service November 6, 2025. I spent 90% of the time waiting for a response. FIND ANOTHER PROVIDER. FRONTIER proves cheap is not always better. One last thing: I paid for 300mbps download that NEVER got over 100 mbps. FIND ANOTHER PROVIDER. FIND ANOTHER PROVIDER. FIND ANOTHER PROVIDER.

I was offered 1 gig for $49.99 per month with an additional $10 discount for auto pay. It's been 6 months my bill is usually around $80 and my speed is between 10-12 MPS so roughly 1/10. I have talked to numerous people and continue to the were working on speech. Today I canceled to find out I have to pay an additional restocking fee. Minimal research shows the have had to settle multiple lawsuits for the same practices if anyone knows of similar lawsuits pending here please let me know. I know Verizon is in some type of buy out and that will probably end without any compensation. I believe the federal government should look into this BAIT AND SWITCH. HAS LONG AGO BEEN BANNED.

I am beyond frustrated with Frontier’s customer service and equipment issues. We are now on our fifth remote control because the volume button keeps failing on every single one. Each time, Frontier insists the remote is “defective” and sends a replacement, which does not solve the problem. Today alone, I spent an hour on the phone with customer service trying to reprogram the remote. Instead of fixing it, the representative actually made it worse and was unable to return it to its previous (barely functional) state. His solution? Send us yet another remote, which would make this our sixth. That is completely unreasonable.

Switched to Frontier in May 2025 as they offered 1GB up and download speed and as I am working from home this was exactly what I needed. Unfortunately, six months later I was left with intermittent internet access to 5 days without any internet, to speeds ranging from between 6MB to 45M. I. have now spent a total of 14 hours on the phone with various tech support, switched out the router, switched out adapter and was told a technician would come out. Waited all day on a Friday with a no show due to the system cancelling the tech, why you ask? Because the system decided they did not need to come. I then called again to cancel the service and was told the would send someone on Monday. I gave them another chance and again a no show. I had two outages this morning each about 30 minutes. So now I am canceling.

When I ordered Frontier internet the man that came out started setting it up in a walking closet in the master bedroom and I said, "Please don't set it up there. I won't get a signal," and he was like, "This is the best place to set it up. Don't worry. You only have an $1,100 square foot apartment. You'll get great service," and my internet would not work at all. So I had to call them and buy two boxes to pay for every month to give more internet throughout the house and yet still it didn't work right. I lived for a year and a half like that. They never gave me a discount. They never came out to fix it and then when I moved out they charged me a whole month when I wasn't there and I had already disconnected it and they charge you a $60 restocking fee for your equipment even when you return it all. I should have definitely went with Starlink.

Switching to Frontier has been a nightmare! They were supposed to move services from Spectrum & take care of disconnect. 3 months later, still getting double billed. Home network was setup but no WiFi password was provided. After 2 hours sitting on hold & attempting to use the very limited & unclear instructions to reset the password we are still unable to connect & fed up with this horrible experience & absolutely abysmal customer service & support. My recommendation: Find ANY other provider.

This is a company that takes advantage of the elderly. My 86 year old mother called to get phone line service from them for my sister's heart monitor. They ended up selling her a service that included internet because she did not know any better. When the service was installed, it never worked. My sister's cardiologist never received data from her monitor. My mother called them three times to inform them they had no dial tone. It was never fixed, but my mother continued to pay the invoices.

Frontier is the worst company I have ever encountered. I contacted them Nov 22, 2025, for installation for Fiber internet and it has been downhill since then. I have spoken to 25+ people, and I still don't' feel confident with this company. They left my driveway & lawn on both sides of driveway a total mess. After several complaints, the driveway was cleaned using my water hose but why leave it that way in the first place. Even my HOA president complained as he walked by my house. In addition, the cable was not insulated and with two boxes left on the side of my house, even after they asked to use the initial hole in my house. I sent pictures, of my neighbor's house installation, which was done professionally and how installation was done at my house looking like a total mess, done by someone didn't care. In addition, the price has changed several times as well as the due date even when I bought it to their attention... Why?

Absolute Scam (and scum) on multiple levels! Salesman arrives at front door says they are going to be installing some lines next week for neighbors and wants to give me a 'deal' on new line. He doesn't tell me all the details like ETF, equip rental fees, etc., gives me a flyer with half-assed details. The installers arrive and spend literally 30 minutes to do their 'job' which involved installing the modem and router (which is another scam, it's a eerie privacy-invading non-secure Bezos box called Eero) - which the latter ended up nearly burning my house down as the ** installers left the two boxes stacked and on top of my work desk resulting in the lamination of the desk melting/furling away and temp of the unit being close to 195 Fahrenheit.

Frontier Communications is the most corrupt company I have ever come across. I was lied to about a no-fee 30-day cancellation fee. The service was so bad before 24 hours had passed that I asked for a full refund. I was refused approximately 50 times. I was then transferred to tech support who kept me on hold for an hour and a half, just to find out they couldn't help me and said I had to go to a 3rd party to receive products and installation because Frontier was not capable of making my wifi work properly.

Do not use Frontier! Customer service is horrible! I close my account a year Ago, and my credit card was just charged $2500!! I've had to call them 3 times to get it Resolved! They told me there is a high influx of fraudulent activity. They said, because it's over a $1000. They have to mail me a check which would take 14 days. This all happened a week before Christmas!! Saying I'm furious is a understatement!!

Worst service provider ever. We ran into so many problems with them.

Unfortunately, where I live, I have no other options but Frontier for internet - if I had other choices, I'd have left years ago. To start off, "My Premium Tech Pro" is not worth it -- don't even bother wasting your money. They just answer simple questions like how to restart your router. I was out of work for 3 days (I work from home) because something was wrong with my connection; I tried to get it resolved over the phone with them every single day, and the Techs all said they saw nothing wrong with my connection, except one guy -- keep in mind that I'm also speaking to my company's IT, who's telling me that it's not the company VPN, it's something to do with my internet.

We left Frontier years ago because of poor service, bad internet connections, and nothing ever being fixed. But, along came fiber optic cables… We were reeled back in with prices and promises. So the day came for them to install our internet and they were a no show. We chatted and called and the response was a tech will be there soon. At 5pm they said tech was on his way. He never showed and we have never heard from them again. I think we dodged a bullet.

Frontier Communications has just provided me the singular worst customer service experience I have ever had. After more than 50 minutes on the phone with technical support, the company refused to send out a service person to replace the third malfunctioning cable set top box in our time with the company “unless we agreed to pay $150” for the service call. I asked to speak to her supervisor and after several fake “I just spoke to my supervisor and it will be a few more minutes”, all but admitted that “the supervisor “ was not going to speak to me (and I believe was never even asked to). Then she tried to lecture me about how to take care of my elderly father (the account owner who was on the line with us).

BEWARE if you are a current customer of Frontier or even thinking about using Frontier, as they will take advantage of you! We have been a customer for many years with their fiber internet service at 100 MBPS plan for $89.99 per month. They no longer offer the 100 MBPS service and have not offered this service for many years, but never notified us and many other customers when it was discontinued! Their lowest plan is currently 200 MBPS at $19.99/month. Their 5000 MBPS plan is $89.99/month. Frontier has been overcharging us $70.00 per month for many years! Thanks to Frontier’ poor customer service, they have never contacted us about reducing our price to their current plan or increasing our internet speed to 5000 MBPS for the $89.99/month we’ve been paying! Another Frontier customer told us about the scam after they discovered the deceptive practice!

We have had Frontier since they bought Verizon. It has been all bad. Verizon is apparently buying them back and we are very happy. I could write a book, but I have never experienced such incompetence in my life. Their technical support people, who read off a script, waste my time and fix nothing. I have been on the phone with them for more than 9 hours over the past 3 weeks and they keep running the same tests over and over. They don’t consult account history. Just repeat the same mistakes over and over again. I only keep Frontier because they are the only game in town. I believe in karma and the Frontier people are in big trouble. I have given up. I hired my security company on my time to fix Frontier's problem because Frontier is too unskilled, poorly managed and incompetent to do it themselves.

We had Frontier for 8 years because it was the only option offered in our area. Once Starlink was available, we switched. When I went to cancel service, I couldn't get a hold of a live person at their company. I ended up cancelling service through their app on my phone. I received a box to return their router and returned it as asked. When I received my final bill, they charged me a $50 cancellation fee. I again tried calling numerous times to speak to someone and wasn't ever able to reach someone. I just received a text from a collections agency for the amount of my final bill, which I paid. My point is, PLEASE STAY AWAY FROM THIS COMPANY.

I can see why they have a 2.3 star rating. Do not "try it for yourself" like I did. This is the absolute worst company I have ever had to dealt with. We started our service paying $45 dollars a month for well, okay wifi. We ended our service paying $90 for service which, on a good day we could use one TV. They charge you to connect the wifi, they charge you to disconnect your wifi (which we had to do ourselves) (you also apparently have to take your equipment to UPS when you're done too). They then charge you a "equipment restocking fee" even when your equipment was returned and in pristine condition. Honestly, I'm pretty sure they charge you to breathe in the presence of their equipment. JUST DON'T DO IT. It's not worth it.

Service is decent when it works. Unfortunately it is out most days. Outages happen weekly and go on for days at a time. Customer service is nonexistent, most the time you are required to talk and text to bots that are no help. If you do get through to an actual person they will talk in circles and not provide any answers.

I would give a 0 star rating if they offered it. We switched to Verizon for half the cost and better, faster internet. Called to cancel our Frontier and they still charged for the entire month with 17 days left in our billing cycle, PLUS charging $50 to return their equipment. Total sham…. Would never recommend them to anyone.

The service is fine. I strongly object to how difficult it is to get in touch with them to cancel the service. Convoluted automated phone system and they subject you to ads while you're held captive on hold. And the options at every junction of the automated system try and push you toward buying services. Oh, and then you get disconnected several times after waiting on hold 5 to 10 minutes. Then when you try to disconnect they read through a bunch more lengthy offers. Then at the very end they read through another offer. It's absolutely crazy-making. It just takes way too much time to cancel, it's too hard to get through to them, and I don't appreciate getting advertising thrown at me constantly. Took me over an hour just to cancel my service when I moved. I felt like I was losing my mind by the end of it. The representatives themselves are nice but their system is TERRIBLE. It's like being ensnared in a web.

Frontier changed our landline to voip. It didn’t work most of the time, so we cancelled service. We did everything requested by Frontier including sending back equipment. I was told that the restocking fee would be waived because of so many months of non service. That didn’t happen and it’s impossible to speak to anyone. Avoid this company.

After years of service with this company, we finally bought our first house in a location not serviced by Frontier which meant canceling services. While the actual internet quality was tolerable, I have come to realize it would have been more worth it to spend a few extra dollars a month for a more professional and less desperate company.