Our promise. We provide a buying advantage with verified reviews and unbiased editorial research.
About Frontier Communications Reviews
Frontier Communications® is a Fiber, Copper and Fixed-Wireless network provider that offers services in 25 states. Frontier offers customers unlimited tech support, a dependable connection for a monthly prices that’s been called the best value in Internet services. Visit its website to find out if its services are available in your state.
Pros & Cons
- Fiber optic internet
- Variety of plans
- Bundle options
- Limited nationwide service
Frontier Communications has bundled internet, TV and phone options that work well for some people. It’s not available everywhere and reviews mention service issues, but some consumers report being satisfied with it.
ConsumerAffairs has collected 5,119 reviews and 4,047 ratings.
A link has directed you to this review. Its location on this page may change next time you visit.
- 4,309,121 reviews on ConsumerAffairs are verified.
- We require contact information to ensure our reviewers are real.
- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed May 23, 2023
We’ve had Frontier Verizon for years, and are paying dearly for it $239/month. Last Thurs, the whole package went out - internet/cable/phone. Spent the entire day troubleshooting via Frontier’s app. The soonest they could get a technician out was Tuesday, 6 days later. Called to speak with rep, but to no avail in getting service sooner. Was told I could push back to later appointment, but I wanted sooner not later. Technician came out this morning. He found the issue to be at Verizon’s hub box, not our home. We lost all services because a contract technician took our “jumper”and placed it in a new install slot. Therefore, taking service from us to set up a new customer.
Our technician explained the contract technicians are paid by the job, NOT by the hour, so they will do whatever gets them out faster. Probably lining up future work by putting us with out power. But we lucked out and the technician was hourly so he moved our jumper, and properly installed the new customer’s jumper. Due to being without internet for 5.5 days, I had to add more data to my cell phone and tablet - costing me approx. $50. I called to ask about receiving a credit, as I was instructed when I called about the appointment. They are only giving us a credit of $6.50!! We pay $239.38 a month! For a 30 day period that works out to paying $7.97 a day. They aren’t even crediting us for a full day of missed services! Crediting for 5 .5 days should be minimum $39.85 (5 days x 39.85).
If you have other options for these services, I’d recommend another company. They were slow to rectify a problem THEIR CONTRACT TECHNICIAN CAUSED, and weren’t even willing to give a commensurate credit. Guess it’s time to see what the competition’s offering since we’re paying top dollar and trying to call them for help is an exercise in frustration.
Hello, there. It was never our intention to cause you any inconvenience. We continue to improve our services and provide the best customer service experience. Any credit request for service downtime is computed by our system. If you have further concerns, we would be glad to help. Just send us a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier). -JK
Reviewed May 23, 2023
Please READ, DO NOT GET FRONTIER for Phone Service. They are the worst, it's going on 6 weeks now & my mom still hasn't got her phone service fixed, she's 76 & has NO Phone Service. Cell reception doesn't come in where she lives. Numerous times I'm on the phone with "Customer Service". I explained that my mom is 76 & has no communication. They tell me the same ** about getting someone to come out to repair the phone line. Every appointment they schedule no one ever shows up or even calls. All they say is Sorry & schedule another appointment to have no one show up. 6 weeks of them lying & saying nothing but ** to her & on top of that they actually sent her a bill even though she has had NO Service for over 6 weeks. It makes me sick what they're doing to my mom. THEY DON'T DESERVE Any Stars, but you have to select one to continue. PLEASE DON'T USE FRONTIER FOR PHONE SERVICE, YOU WILL REGRET IT...
Hello, Audra. We sincerely apologize for any inconvenience the service issue has caused you. We know how important it is to get a seamless and uninterrupted phone service connection. Is the service issue still ongoing? We would like to help. At your convenience, send us a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier) so we can rectify this accordingly. -JK
Reviewed May 20, 2023
After realizing we have been overpaying for internet service, upon calling customer service, offers came left and right. None were satisfactory and as they kept lowering, it pis@@@ me further. Then, they want $50 for me to package their friggin router and take it to UPS. (T-mobile internet, if available, works great and has a 15 day free trial.) Go for it!
Hello, Lynn. If we could turn back time, we would do everything to keep you. The Equipment Restocking Fee is a fee that helps cover the cost of arranging for the return of rented equipment and restocking that equipment. If you need further help, please send us a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier). -JK
Reviewed May 13, 2023
Appygeale ** was an amazing associate. I started a chat because a discount on our account was not applied and I wanted to know what happened. I'm not over exaggerating when I say Frontier has definitely improved in their customer service and I was very lucky to have Ms. ** help me. She was SUPER helpful. She answered all the questions I had. She was also very nice and patient with me. Very professional, as well as being down to earth. I have never left a chat or phone call satisfied, I've always had to call back/start another chat in the hopes of getting someone new so they could better help me. Thank you Abbygeale for being awesome at your job!
Last month (end of April) I called Frontier to have a benefit added to my account and the 2 ladies I spoke with were also super helpful and they got the job done quickly so I wasn't on the phone for hours. 25 mins and 58 seconds I was on the phone and transferred to 2 people and there were no issues. The associate helping me pay our bill was very professional and very honest she then transferred me to an associate that would apply the benefit to my account and she was extremely helpful, professional and quick. This call answered all my questions as well, I didn't have to call back and pray for someone new to help me. Frontier customer service has improved so much in 2023 I'm so glad we have internet with them. You will not regret choosing them for your internet, phone or TV. Keep up the wonderful work guys!!
Good day, Tiffany. We aim to provide the best customer service experience to all of our valued customers. If you need any help, please don't hesitate to send us a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier) anytime. -JK
Reviewed May 11, 2023
Made an appointment for absent phone and internet service. Stayed home from work. Technician never showed up. No apologies. They actually claimed that I cancelled appointment which is absurd. No internet for 3 days. Promised me a $55 credit but did not follow through. No shame. Worse than Spectrum!!
Hello, Stephen. That's totally not the experience we want you to have. We aim to provide the best service to all of our customers. Is the service issue still ongoing? We'd like to help. Just send us a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier) so we can rectify this accordingly. -JK
Reviewed May 9, 2023
Frontier Communications now offers fiber optic networks. I signed up 2 months ago, and everything was fine the 1st month until the competition (Omni Fiber Optics) was laying their conduit and cut Frontiers line. That was April 18th and I am still waiting for Frontier to come out and repair the line. What an absolute joke. I have been on the phone with customer reps every day and they cannot tell me when someone will repair the line. (Ticket # **). Meanwhile I am being billing for no internet service. Reported it to Ohio PUCO but they only handle complaints towards utilities not the internet. Tried contacting via Twitter and no resolution in sight. Going to cancel and get out of this contract before they charge me anymore months of no internet. Good luck if you have a service issue getting resolved with Frontier Communications. More worried about laying conduit and getting the next signed customer than customer service.
Hello, Peter. We appreciate you bringing this to our attention. We know how important it is for you to have seamless service. That's certainly not the experience we want for you. We'd like to have this investigated and resolved. Please don't hesitate to send us a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier) anytime so we can rectify this accordingly. -JK
Reviewed May 6, 2023
Sick of paying a lot money for cable when every channel on Frontier plays the same crap over and over again. I know you people that work there don't give a crap. THE PEOPLE THAT HAVE TO PAY FOR IT DO!!!! Something needs to change or I'm going to cancel. I'm sure you don't care about that either as long as you have other paying customers right. It crap and something needs to change and the stations that are playing some movies we don't get anymore or can't get!!!! IT NEEDS TO CHANGE!!!!
Updated review: May 15, 2023
Thank you for your response. Cancellation is complete.
Original Review: May 6, 2023
Frontier Internet & cable customer service is terrible. We’ve been trying to cancel service for months and they disconnect calls and online chats or give some other reason why they can’t cancel. There is no address to return equipment. We’ve paid $275+ per month for months longer than we’ve wanted to. This is illegal! Shame on you Frontier. We’ve been a very good for about 3 years. Please let us move on and stop stealing our family’s money.
We are saddened to know what happened, Angela. Our top priority is to help all of our customers. Are you still experiencing cancellation service issues? Please give us a chance to help. At your convenience, just message us on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier) so we can rectify this. Please stay safe. -JK
Reviewed April 28, 2023
Fiber internet installers made a mess of my yard. Parked and trespassed on my private drive and street. Their ‘easement’ was parallel to my private street on the public road. But they found it more comfortable to camp and make a mess on my road. Dug up, ran over, walked on plantings and grass. Littered cigarette butts, cable ties and fasteners which would have damaged tires. I’m not a customer and never will be with these inept people.
We appreciate you bringing this to our attention, Jon. That's totally not the experience we want for you. We would like to help. Please, at your convenience, send us a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier) so we can rectify this accordingly. -JK
Reviewed April 22, 2023
We were out of the country for 4 months. When we came back they wanted $400 to reconnect our internet. They took the payment and they canceled the service date 3 times already. I think I'm going to talk to a lawyer.
We appreciate you bringing this to our attention, Abdul. We know how important it is for you to be on top of your bills. That's certainly not the experience we want for you. Are you still having the billing concerns? Please don't hesitate to send us a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier) anytime so we can rectify this accordingly. -JK
Reviewed April 12, 2023
Switch and bait experts person on the phone you talk with to upgrade to a better speed sells the service at One price and then blindside you with other hidden fees when it comes to your bill. The bottom line is all they care about is getting their money. They have absolutely no customer loyalty at all, that's what you get when they're only two, maybe three providers in your area. They must know after a few bills cycles people are not happy so they have a mandatory $50 equipment restocking fee when you close your account.
We know how important it is to be on top of the bill, Joe. And we work hard to keep our rates competitive and unchanged. Are you currently having billing concerns? We'd like to help you with that. At your convenience, send us a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier) so we can rectify this accordingly. -JK
Reviewed April 11, 2023
Warning, Frontier Communication is not an Internet service provider you want to sign up with. Connectivity is poor at best, constantly rebooting, slow, poor connection, poor customer service. We ended up having to purchase a device that would automatically reboot the modem. Would call customer service, they would confirm the system reboots several times a day, nothing appears wrong with the line, must be the equipment in the house. Several new modems, same issue. Monthly price went up. That was it, went with Verizon for Internet and phone and haven't had a bit of trouble. Cancelled Frontier Service, Internet and phone, in mid January, had the phone number ported out to Verizon.
So what does Frontier do, they open an account for Internet, in mid January, in my name and bill me for it. Fraudulent! Then they won't pro-rate the original service, expect me to pay the full amount, for service that was used for 12 days. Sent it to collections. I called monthly to customer service to get resolution, what a joke. Finally get thru, after multiple phone transfers and waiting over 30 mins, got a person who basically told me tough luck, your responsible for the full bill. Will be filing a complaint with my state AG. Please don't sign up with Frontier, wasting your money. ZERO stars.
We are saddened to know that you have left us, Susan. That's totally not the experience we want for you. Frontier services indeed billed on a monthly subscription, and a month in advance. If you have further concerns, please don't hesitate to send us a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier). You can reach us anytime. -JK
Reviewed April 7, 2023
I recently signed up for Frontier Internet service, and unfortunately, it has been a highly disappointing experience. From constant outages to abysmally slow speeds, Frontier Internet has been nothing but a headache. Firstly, the reliability of the service has been abysmal. I've lost count of the number of times my internet has gone out, disrupting my work, online streaming, and gaming. It's incredibly frustrating to have to constantly reset my modem and router just to get a stable connection.
Secondly, the speeds are nowhere near what I was promised. Despite paying for their highest-tier plan, I rarely get speeds even close to what I'm paying for. Buffering during video calls, slow webpage loading, and sluggish downloads have become a daily ordeal. Moreover, their customer service is atrocious. Trying to get in touch with their support team is a Herculean task, and when I finally do get through, the representatives are unhelpful and rude, providing generic responses without resolving the issues.
To add insult to injury, the pricing is exorbitant for the subpar service I'm receiving. I feel like I'm overpaying for an unreliable and lackluster internet service. In conclusion, I cannot recommend Frontier Internet to anyone. The frequent outages, slow speeds, abysmal customer service, and high prices make it a frustrating and disappointing experience. Save yourself the headache and look for better alternatives.
We certainly understand your service and billing concerns, Chase. We are doing our best to provide you with the best service and keep our pricing competitive. If you are still having the concerns, please don't hesitate to send us a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier), so we can rectify this. -JK
Reviewed April 5, 2023
I contacted Frontier Communications to subscribe to their Internet 2 Gig Fiber Optics Internet Service. The Frontier Representative gathered all of my information including 2 extremely confidential items; 1) Social Security Number and 2) Credit Card Info. At the end of the call the Frontier Rep asked me to stay on the line while he put me on hold for one more item. Instead of the Frontier Rep coming back on the line he passed me to a Vivint Home Security Rep who tried to sell me a home security package. I didn't call Frontier for home security, I call for internet service. This was a total invasion of my privacy without consent to be solicited. I've tried to contact Frontier by phone but that is virtually impossible. I spoke to a Representative through Frontier's "Chat" service and they promised; 1) They would email me a copy of our Chat Transcript, and 2) They would have a Frontier Customer Service Representative contact me. NEITHER occurred.
We appreciate you bringing this to our attention, Jack. That's totally not our intention. Please give us a chance to help you, send us a private message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier). You can reach us anytime. -JK
Reviewed April 5, 2023
I've been a customer for many years. Originally signed up for 200/200 internet, TV with almost every add-on (persuaded by promo deals) and telephone service. After promos expired my bill quickly jumped to almost $300/mo. I called in hopes of lowering my monthly bill and upgrade internet to a speed more suited to modern streaming demands and downgrade my TV service to basic cable channels. Before calling, I contacted Spectrum for a quote for the same services... $150. After spending 40min with a rep at Frontier they came back with 'good news'. May new bill would be $250.
After explaining what Spectrum was offering and that I would cancel Frontier, they transferred me to a customer retention rep. I again explained what I was looking for and after some time waiting she came back with a total of $280! I told the rep to leave my service as-is and I will call back to cancel next week. Now I just received a voicemail to confirm that my new plan (that I did not agree to) will be activated tomorrow. Everything about the way they do business feels like a scam.
We appreciate you for bringing this to our attention, Eric. We know how important it is for you to be on top of your bill. Please give our Social Media team a chance to look into your concerns and address them accordingly. You can reach out to us by sending us a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier). You can reach us anytime. -JK
Reviewed April 3, 2023
I signed up for their premier internet service and set up an appointment for the installation. No one ever showed up and no communication whatsoever. I had to sit around waiting for hours wondering what was going on. Then I chatted using their useless app only to find out that the appointment was "delayed" and that someone would contact me within 24 hours. That was 48 hours ago and of course no one contacted me. When Monday rolled around I called their useless customer service department after waiting an hour on hold I was told that my appointment was rescheduled to 5 days later. Maybe my expectations are a little too high for these useless individuals but usually when I set an appointment, as a courtesy, I let the other person know about the appointment.
I was excited to take advantage of their 5gbs speed but this company is a joke. I can't run the risk of taking off of work to wait and wonder if/when their technician is going to show up with absolutely zero communication. After waiting on hold for another half hour I was finally transferred to their cancellation department. It is very telling that cancelling the service was the only easy part of the process. They made no attempt to retain my business or come up with any type of resolution. This company is a failure and their worthless customer service representatives should be ashamed of themselves for how useless they are.
They will go out of business soon if they don't educate their employees on how to provide an acceptable level of service. After cancelling my service I called Spectrum and signed up with them and my service is up and running smoothly. I normally don't write reviews but Frontier was so bad that I felt I had to so no one else experiences the horrific lack of service that I did. If you are thinking about Frontier turn around and run the other direction.
We sincerely apologize for the negative experience you had. It was never our intention to cause you any inconvenience. If we could turn back time, we would do everything to push your service installation. If there's still anything our team can assist you with, please let us know. You can reach out to us by sending a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier). -JK
Reviewed March 23, 2023
I was trying to cancel my service after I spend around 1 hour with one of the customer services because I want him to explain to me why if I am paying a month in advance, I still have to pay for a monthly service that I will not use because I am canceling my services 3 days before my bill is due. Again, My bill cycle is due the 3/25 and I am canceling the 22. If I am paying in advance why do I have to pay for the month of April if I will not have the service? Another issue I am canceling my service one month prior to my "contract" which I did not know I have because when I first got the services they said without a contract. They are charging me $19.18, I told them that is ok, and I'll pay off the $19.18 dollars but on top of that they are charging me $50 for an equipment restocking fee. I couldn't get in contact by phone. Everything was via chat.
The first representative Jay ** was willing to give me a credit for the $19.18 and charge me just half of the restocking fee. I was disconnected from the chat. I contacted another agent Mary ** on top of that she was almost forcing me to tell her why I am disconnecting my service, she did not want to give me the credit Jay offered me. I told her I have the conversations and everything. She first told me she was not able to see the conversation but later during the conversation she told me I need to check my prior conversation with Jay. She was very clear that she won't give the credit and after I asked her why I have to pay for a month that I won't use she disconnected the chat. I am so disappointed with this company. The service was not great anyways.
It saddens us to hear that this has been your experience, Carm. The equipment restocking fee helps cover the cost of arranging for the return of rented equipment and placing that equipment back in inventory. If you have further concerns, please don't hesitate to send us a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier). You can reach us anytime. -JK
Reviewed March 22, 2023
I was a customer for years. The internet service was spotty and slow. During the month there was times when the internet was not working or extremely slow. Final straw for me was when the modem stopped working. I cancelled the service. Dealing with the customer service on the phone was extremely time consuming. Dealing with customer service over their web site was also extremely aggravating as they do not offer any assistance nor do they care. I was informed of a mandatory $50.00 restocking fee for canceling my service and if I didn't drive to a UPS store to return their broken modem the fee would be $100.00.
We're saddened that you have cancelled your service with us. If we could go back in time, we would do everything to resolve your issue. The Equipment Restocking Fee help cover the cost of arranging for the return of rented equipment and placing that equipment back in inventory. If you have further concerns, please don't hesitate to send us a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier) at any time. -JK
Reviewed March 22, 2023
I have been with Frontier for nearly two years. Never had an issue until now they overcharged me on my bill 163 Plus $82. I was told that I can get the 163 back. Waited two to three business days and it's been longer and they say that they can't pay my $163 back to my account because it does not show up as Detective and their system which is clearly wrong because it is showing on my online banking system. I am morally disgusted and embarrassed to say that they are the far greatest company to use for entertainment source when I have rotten top reviews about how great this company is to use for cable and Wi-Fi. I recommend highly not to use them cuz they will steal your money and if they are reading this I'm going to issue a fraud against you.
We are not stealing here, Cameron. Our goal is to provide the best customer experience. We sincerely understand your concern. Please give us a chance to investigate what happened. At your convenience, send us a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier) so we can rectify this accordingly. -JK
Reviewed March 20, 2023
When I signed up for Frontier Internet, they promised a $200 Visa gift card, and I have the sales order that says I will receive it. They say that since I get an ACP discount for being on food stamps, I am not eligible, but my sales order says I will get the ACP discount and the gift card. They say that the sales order does not matter.
We sincerely apologize for any confusion, Terri. The ACP cannot be combined with other offers or discounts. This information can be seen on our website at the bottom part, https://frontier.com/. If you have other concerns, just send us a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier) anytime. -JK
Reviewed March 19, 2023
I have been a customer of Frontier since they took over Verizon accounts. We have never had great service with some rooms in our house having no service. EXCUSES is what we always got. Odd too because we always had great service with Verizon with all rooms good wifi. Over the last 3 years we have had times of no internet sometimes a night and sometimes days. When you call in they give you the story that it is your box and then come back and say, "Oh no. It is national outage in certain areas." We lost service 13th March 2023 and we called when we got home after being gone all day. They told us numerous stories and then finally admitted their problem. Next day called again saying we need internet. Husband works from home. They could not give us any information and I also sent messages through Facebook for documentation purposes (thank goodness).
Wednesday still no service and I decided I was done. I contacted Verizon and went to the store to pick up a router. I kept checking up until Thursday still no service and I called Frontier to say I have taken this matter seriously and Frontier is not providing service and I am done. They kept me on the phone for over an hour and 20 minutes with two different reps. The first girl Alisa said she was inputting a ticket to send me a return package and then proceeded in telling me should not cancel the service and I would have to speak to the retention dept. She told me she was sending me over but she was not able to finish the request for package. ALL A LIE because turns out they don't send a package but a qr code and you bring router to UPS store to ship back.
The person literally asked me I would be interested in staying for higher wifi and less price and I said no. She then asked me if I had a neighbor that would want to take over my service? WHAT? I said not just want to cancel. She went on to tell me that Frontier would charge me a $50 restocking fee and a bill for a whole month. I proceeded in telling her I was not paying for a whole month of service as I lost service on March 13 and had paid up until the 6 with my last bill. She said, "Oh no. We charge for a whole month." Today I found out that they actually charge you a month in advance which means they owe me money. SO UNETHICAL and grateful I am done with such scamming company. Frontier owes me for March 13th through April 7 service which I already paid on the 6th of March and was posted in March for service for March 7 through April 6th.Frontier MONTHLY SERVICE CHARGES FROM 3/07/23 to 4/06/23:
FiberOptic Internet 79.99
FiberOptic Internet 75/75
Printed Bill Fee 2.99
TOTAL MONTHLY SERVICE CHARGES 82.98
TAXES AND OTHER CHARGES
State Taxes and Other Charges*.25
TOTAL TAXES AND OTHER CHARGES.25
Detail of Taxes and Other Charges on Pg.4 >
We apologize for the overall negative experience you had with our service, Tessa. We're saddened to know that you have canceled your account without us resolving the issue. For the Equipment Restocking Fee, it's a fee to cover the cost of arranging for the return of rented equipment and placing that equipment back in inventory. If you need further help, please send us a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier). -JK
Reviewed March 18, 2023
Frontier Communications is without question, one of the worst companies I have ever had to deal with. The service is terrible. Last summer I had to have techs come to the house at least three times. Currently, the phone isn't working. I decided to end them as my service provider. I called customer service and was on hold longer than 30 minutes, only to be disconnected.
I called back again and the first customer service rep I spoke with was unable to process my request and had to transfer me, but not before giving me misinformation about the last month of service being prorated and pressuring me to download the app. I was then transferred to Shaun who was unable to disconnect my service without an authorization code. I have an account number and a pin number, How many more numbers do I need? Shaun, who was rude and spoke over me or interrupted me continuously throughout the call, said that he had to mail me a letter with the authorization code, Not email, snail mail! I get my bills emailed, but apparently this code is like the nuclear launch codes and has to be in writing. So now I have to wait to get their ** service disconnected. I literally can not wait to be done with Frontier.
Hello, Sophie. It was never our intention to cause you any inconvenience. We don't want to lose a valued customer like you. Are you still having phone concerns? Please give us a chance to rectify this. At your convenience, send us a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier) at any time. -JK
Reviewed March 16, 2023
I got Frontier internet installed on a Friday evening and it stopped working on Sunday night, frontier could not provide why service stopped for almost 2 weeks but all neighbors who had it said the same thing, ending up switching to spectrum (an amazing company) frontier told me since my service didn’t work for all of the month I would get a bill of 20 dollars, cool. Two months go by and new bill, finally got a letter from a collections company for 51.66 even though frontier told me not to pay that full price, long story short I paid it so it wouldn’t affect my credit and I highly urge anybody who has them to cut your loses and leave. The customer service team will lie to you and deceive you.
We sincerely apologize for the overall negative experience you had, and we're saddened that you have cancelled your service with us, Tego. If we could go back in time, we would do everything in our power to keep you because we understand how critical it is for you to have a continuous and uninterrupted service connection. If you have further concerns, please don't hesitate to send us a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier). You can reach us anytime. -JK
Reviewed March 8, 2023
You can never speak to a human being, cust serv number takes you to an automated system. Chatted for over 30 min with someone to change my incorrect phone number on my account and wanting to pay bill electronically through bank but NOT through their autopay. Actually wanted me to give my dr card # and CVV. Seriously?! So I guess paying as I requested could not happen but this guy wasn't reading & retaining. Total waste of my time.
Hello, Lana. We are staffed with real people who are skilled at providing assistance to every customer concern. I certainly understand your being cautious about paying the bill. You can call our automated system at 1-800-801-6652 to pay your bill by phone. There are no fees for phone payments using our automated system. If you need further help, just send us a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier). You can reach us anytime. -JK
Reviewed March 1, 2023
I had their service for years because it was the only provider available. There were consistent outages. I had enough when I received 1 month of texts from them saying they were aware of the outage in my area and would be sending someone out to fix it. I called and asked how long because I'd been waiting a month. They told me that I needed to alert them of the outage even though they were sending messages. I told them I want to cancel and was told that because I was 4 days into the next billing cycle I would be charged for that entire month as well. I called to dispute it and was told someone would get back to me, but they never did and they sent the bill to collections. The bill for two months of service that I didn't receive.
We deeply apologize for all the troubles with service, Lela. What to expect after disconnection and other billing questions can be found under Service Disconnection and Account Closure: https://frontier.com/helpcenter/topics/billing-faqs?icid=22apr25_national_helpcenter_billing_faqs_banner. Should you still need assistance, you can message our team on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier) anytime. -JK
Reviewed Feb. 28, 2023
Absolutely useless customer service. I have been trying to get internet set up at my house for weeks and no one can keep an appointment. No customer service rep can give me any answers as to why the technicians keep cancelling or why they don't call me even prior to appointments. Absolutely no help from anyway. Worst company I've ever had to deal with by a long shot. Do not use them if you want to keep your sanity.
Hi there. It upsets me to hear about what happened. Our dispatch team always makes sure to provide the earliest time possible for every installation. Is the service installation issue still ongoing? We would like to help. At your convenience, send us a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier) so we can rectify this accordingly. -JK
Reviewed Feb. 27, 2023
I attempted to cancel my 2 landlines, retaining my internet. The rep gave me a reduced cost pkg! That was the LAST time I was happy w/ Frontier. That was on Feb 8, but they logged it for MARCH 8, leaving all on hold, phones still on, generating a new bill! After an hour on hold, a nice rep fixed it, got phones shut down w/in an hour AND SHUT DOWN THE INTERNET TOO! Another hour on hold (actually 1:07, after they called me back at their convenience), tech couldn't fix, scheduled appointment, then claimed it was a neighborhood wide problem, they didn't have to come out. So NOW, refuse to confirm my cancellation in multiple dropped chats. This is approaching criminal fraud, all documented in chat screenshots. Thank God I don't have auto-pay! I'm filing a PUC complaint, & calling my local investigative reporter.
Hello, Clark. It was never our intention to cause you any inconvenience. We know how important it is for you to get a seamless and uninterrupted internet service connection. Is the service issue still ongoing? We would like to help. At your convenience, send us a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier) so we can rectify this accordingly. -JK
Reviewed Feb. 23, 2023
I really can’t understand why this company is still in business?! Extremely incompetent Customer service reps and supervisors! They’ll steal your money from you and make you think that you’re the problem! I didn’t have Internet service for three months straight. I tried to work with them. NO resolve! Yet they took my money every month knowing I didn’t have service. Finally when I got sick and tired of being sick and tired I ended the contract and requested the three months that I didn’t have service back. They agreed. However when they sent me the gift card (claiming they couldn’t put the money back on my credit card, the card came and the paper said three worth of money was back). These Thieves had the nerve to refund 2 months back to frontier with no notification and only sent back one month to me! All in all Frontier is gross.
Good day, Nett. We sincerely apologize for the overall negative experience. This shouldn't be the experience we want you to have with us. Please know that our team on social media is still available at any time if there's anything else we can do to assist you. Just send us a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier). -JK
Reviewed Feb. 23, 2023
We are a local business and use the Frontier Internet and Phone service. We also use Internet-based phone services (VOIP). On January 19th 2023, after a storm, our internet became incredibly intermittent and then would cut out altogether for hours at a time. When we did have service, the coverage was so poor our phone calls would drop and clients could not get through. We could not load internet pages. After our I.T. person checked everything internally, we called for tech support. The soonest they could come was February 1st. We were told the tech would come between 1 pm and 8 pm. It seemed late, but we waited. Nobody came and nobody called. I called tech support at 8:30 pm and was told we had been rescheduled to February 22nd.
On February 19th I became so frustrated trying to email but with no connection that I called again hoping for phone tech support. I spoke to a rep who scheduled a phone tech support meeting with my I.T. person for the morning. The rep said he would call between 9 and 9:30 am. My I.T. person came in on his off day. Nobody called. On February 22nd, the live tech was supposed to arrive at our office between 1 and 5 pm. I called at 4:30 and was told the ticket was still open and he would arrive soon. I waited until 6 pm. Nobody called and nobody came. I called tech support again. I was told that the tech had rescheduled us to March 1st - but had not called us to notify us he was not coming.
The phone support person offered us a $37 credit for our inconvenience - after a month of intermittent, dropped service. Now we are waiting yet another week with intermittent to no service, cutting in and out, dropped phone calls so that customers can't get through and remote teletherapy cannot be completed, and NO options. Sadly, they are the only provider in our area. I would cancel in a heartbeat if I could. The support people are always very kind and seemingly helpful, but nobody actually comes to resolve any problems. I hope this is useful to anybody choosing their provider with more options than I had.
Hello, Michelle. It concerns me to know about the service troubles you've had. That's totally not the experience we want for you. We know how important it is for you to get a seamless and uninterrupted service connection. Our dispatch team always makes sure to provide the earliest time possible for every repair. Is the service issue still ongoing? Please send us a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier) so we can gather more details. -JK
Reviewed Feb. 23, 2023
My wife and I rented an apartment at 8601 Esquire Trail, Fort Worth, TX, 76244 from Oct 2019 until Feb. 6th 2023. We had signed a lease yearly. The last lease was supposed to be from Oct 2022 until Oct 2023. On Jan 25th my wife and I were held at gunpoint outside our apartment building, had items stolen from my truck and my person and then had our other vehicle carjacked. Needless to say we worked with our leasing company to get out of our lease and move. We had been using Frontier Communications as that is the only service available on the property. We had paid for service a month in advance. On Feb 3 I chatted with three different people at Frontier because the chat room kept going down.
My last chat, (which a Frontier rep said did contain the word ‘Cancel’ talking about my account. I then called a lady at Frontier the same day and she said she would cancel the account. A lady from Frontier called my wife today, Feb 22, and said we did not cancel correctly and we would have to pay $240.xx thru March 3rd. They are sending a box to me so I can send them their equipment. I feel whoever I was chatting with last could have had the mind to call to verify I wanted service cancelled, otherwise why have a chat room? I was a loyal customer for three years and it seems they are taking advantage of me. The lady I talked to on Feb 3rd asked since I was moving would I like to keep Frontier and I said no. They must have records of this? Dismayed retiree. Duane
Hello, Duane. We sincerely apologize for the overall negative experience you had. If we could turn back time, we would do everything within our limitations to help you with your concerns. Are you still having billing concerns? Please just send us a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier) anytime so we can rectify this accordingly. -JK
Reviewed Feb. 22, 2023
Had an appointment scheduled for tech support - no updates - no one showed - then get a text THE NEXT DAY saying someone will be here in a 6 hour window. I’m not available for them at their continence. Show up when you are supposed to OR update the service ticket!!!! Multiple calls to the company and NO ONE had answers! I wish there was a different company I could go to!!! Frontier went bankrupt for a reason!!!!
We certainly understand the urgency of your concern, Lynn. Our dispatch team always makes sure to provide the earliest time possible for every repair. Is the service concern still ongoing? We would like to help. Please, at your convenience, send us a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier) so we can rectify this accordingly. -JK
Reviewed Feb. 17, 2023
Had Frontier for over 2 years and service never improved. When we had visitors we had to limit who could be on the internet as it slowed to a snail's pace. If you don't mind buffering then this is your internet. When I closed my account I was charged fees that were never discussed (Cancelation Fee, Restocking Fee,) And talking with Customer service is like talking to a wall, they are not willing to discuss or change their stance. You will pay or they turn it over to collections and that is how they discuss it. Sign up at your own risk.
Hello, Gaylen. We're saddened that you have cancelled your service with us. We would do everything we could to keep you if we could go back in time.The equipment restocking fee helps cover the cost of arranging for the return of rented equipment and placing that equipment back in inventory. Here's the link for more details: https://frontier.com/helpcenter/topics/billing-faqs. Or send us a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier) for other concerns. -JK
Reviewed Feb. 17, 2023
I have never had a good experience with Frontier, but just like other Frontier users, they are my only source of internet for where I live. If I could give zero stars I would. It took them over a month to finally hook my internet up, then after a month of using it, it went out. I then had to wait three weeks, just for them to reschedule on me. One more week passes, another reschedule. Another week and I finally have someone out there. They "fix" it, I have internet for a while, goes out again. Play the usual waiting/rescheduling game. Someone finally comes out, tells me the last technician did everything wrong (installed wrong modem, didn't strip copper wires, etc.) and this technician "fixed" it. I have internet for a while.
Internet connection drops again recently, come to find out the last technician never put the lid back on the outside internet box (I'm not sure what else to call it) and he tied it on with a piece of rope he found lying around. I open the box and discover tons of rust, water, and bugs inside of it. I am now being told to wait three weeks before the technician can come out to fix it. I'm close to dropping the service all together and switching over to Starlink from Elon Musk. It may be more expensive, but at this point I would rather have expensive Starlink internet than any-price Frontier (even if they provided it to me for free). I hate Frontier.
It upsets me to know about what happened, Ian. That was totally not the experience we want you to have. We don't want to lose a valued customer like you. Please give us a chance to help. Just send us a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier). -JK
Updated review: Feb. 16, 2023
Not sure exactly what happened but the driver came back and did the installation finally. Internet is working and the driver apologized for poor communication. Had to dock a star due to the needless drama.
Original Review: Feb. 16, 2023
Waited for two weeks to get an installer out to my home after being assured that fiber was available in my area and getting it would be absolutely no problem several times on the phone. On the day of my appointment I received a call from the tech to announce he was coming however that was the end of the "positives". The "man" (lol) who showed up clearly didn't want to be there especially once he saw the installation would be a difficult one. He then claimed he had to "call his boss", proceeded to walk into my neighbor's yard and talk loudly on his phone ignoring requests to return to my property. I went to explain what was going on to my handicapped friend who the connection was for and a moment later watched the lazy rude "tech" drive away without so much as a word. Unprofessional and disrespectful. Avoid Frontier at all costs.... Xfinity/Comcast blows them out of the water in terms of service.
Hi, Captante. It upsets me to hear about what happened to your service installation. That was totally not the experience we wanted for you. We know how important it is for you to install the service correctly, so it'll work as it's supposed to. Please give us a chance to help, just send us a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier). -JK
Reviewed Feb. 9, 2023
Our landline wasn't working properly. It would ring once, then nothing. When we called in a service request we were told they couldn't send anyone out for 3+ weeks. This is my husband's business phone and phone number he has had for 45 years. At that point, we went to a new communications company. Our phone number was supposed to be transferred over to the new carrier, and here we are weeks later and nothing has happened. When I called Customer Service at Frontier I was told I would have to call a different number. I called that number, and they referred me back to the first number I called. So, here I am with no one to talk to. The choices they gave me on both numbers were not what I was calling about, and I couldn't get to a live person, no matter what. Worst customer service I have ever experienced.
Hello, Kathy. It upsets me to hear about what happened. That was totally not the experience we wanted for you. We know how important it is for you to have uninterrupted phone service. Our dispatch team always makes sure to provide the earliest time possible for every repair. Is the service issue still ongoing? We would like to help. At your convenience, send us a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier) so we can rectify this accordingly. -JK
Reviewed Feb. 8, 2023
I have Frontier as an Internet Provider. The service is horrible. The internet is up and down as much as 12 times a day to 24 times a day, currently. In the past, connection would go down and stay down. Then I would call customer service, be on hold for one half to one hour, get a customer service person on the line, be put through paces of rebooting, checking my electrical connections, yada yada, then FINALLY get to the point of send a worker out here, but, 9 days, 11 days, 19 days waiting, three changes of modems later and what do I have? Well, it is not shutting down altogether, it just disconnects, the modem goes from red lights to green lights to finally the blue globe and a couple of minutes later, the internet is back, only go back down a few minutes later. This up and down thing goes on all day long and I guess it is related to peak service hours but I can't really tell any more because it is up and down so often all day long.
As far speed goes, well, videos stall out all the time especially new service videos. I would love to join a class action lawsuit against Frontier. Where do I sign up? The thing is, out here in the sticks, we get our internet via land line, two copper wires in a telephone cable that Frontier rents space on and which has been hanging on poles along my road since at least 1985 when I move in here. I am seriously thinking of switching to something like Star Link which is a satellite dish thing but it costs $75 dollars deposit, wait 6 month waiting list, have a site for the dish that has an unobstructed view of North, $700 installation and set up with $100 per month charge. Right now, with Frontier I am paying $60 just for internet alone, so, I don't know. All in all, I feel trapped.
Hello, Ray. It concerns me to read that you are having internet service troubles. That's totally not the experience we want you to have. We know how important it is for you to get a seamless and uninterrupted service connection. Is the service issue still ongoing? Please give us a chance to look into this and see what we can do to resolve the issue. Just send us a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier) anytime so we can rectify this accordingly. -JK
Reviewed Feb. 3, 2023
I would not recommend this company for internet services. I was scheduled and then rescheduled for an installation 3 separate times. Every time was a no call, no show, after we arrange to be there. The first time I was told we weren't home. We were not only home, but in the yard the entire time. This was the worst customer service experience I have dealt with in my adult life.
We appreciate your interest in our service, Kristin. That's totally not the experience we want for you. We know how important it is for you to install the service. Our dispatch team always makes sure to provide the earliest time possible for every installation and contacts the customer in advance. Is the installation issue still ongoing? We would like to help. At your convenience, send us a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier). -JK
Reviewed Jan. 17, 2023
I prefer to use the Frontier chat for quick correspondence, however, the agents are rude (repeatedly disconnect the chat) and have asked me for my full social security number numerous times. Today the agent asked for some of my personal details and logged off all of a sudden. This is a red flag! On another note this company was supposed to transfer a previous address account to new one and did not. Months later I found out (after collections agencies called me) I was being charged for 2 accounts at same address. 1 account in collections. Also, I run rental properties and specifically advised the set up agent that I am using these services for rental properties and to block any additional paid features from being purchased. This last summer several months of additional charges in the hundreds on my bill, when I called to get it removed they would not do it. Stay away from this company!
We appreciate you bringing this to our attention, Arsh. We know how important it is for you to stay on top of the bills. That's totally not the experience we want for you. Are you still having billing issues? Please give us a chance to review them and help you. Just send us a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier) anytime. -JK
Reviewed Jan. 9, 2023
Frontier unduly charged our account, even after we canceled service, moved homes, and turned in our router. Frontier customer representatives admitted as much, notified us that we would not be billed further, and even stated there was a credit to offset the incorrect charge. However, there continued to be charges and then ongoing harassment. We will never use Frontier again and do not recommend using them if you value customer service.
Hi Jarred. We're saddened to know that you have cancelled your service with us. What to expect after disconnecting the service? You could receive up to three separate bills over the next 90 days; your regular monthly bill, which is your last bill for service, the closing bill may include an Equipment Restocking Fee, any partial month charges, unpaid balances and early termination fees, and lastly a bill that could include applicable credits, refunds and unreturned equipment fee/credits. -JK
Reviewed Jan. 5, 2023
**- Disconnect on 12/19/22 due to move to North Carolina.
2) Payment Amount: $70.47 taken 1/2/23.
Frontier Account Ending In: **
Confirmation Code: **
I called Customer Service to ask why I was charged when my account was closed 12/19/22. I was told that Frontier does not pro-rate! So, I paid 14 days for NOTHING! That is unethical and disappointing that a company of your size does not pro-rate and I paid for an I received service. Shame on you Frontier!
Hello, Elizabeth. Frontier services are billed on a monthly subscription, and a month in advance. There will be no partial-month credits for previously billed internet services. The equipment restocking fee helps cover the cost of arranging for the return of rented equipment and placing that equipment back in inventory. If you have further concerns, please don't hesitate to send us a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier). You can reach us anytime. -JK
Updated review: Feb. 19, 2023
After this review, Frontier's customer service experience was better. I am not sure if the review I wrote is relevant to the experience I had after, but if so, it should not take a bad review for Frontier's employees to be giving good customer service. Good customer service should be provided consistently, on every call.
Original Review: Jan. 5, 2023
Representatives working in chat customer service aren't helpful. I would post pictures of my experience to show the public if I could. Once they get annoyed, tired, or frustrated helping the customer, they pretend and make it seem like their chats aren't getting sent or going through and make it seem like it's a system issue. They keep you waiting without sending you a response and then eventually they do something to restart the chat and they transfer you to a different representative. Horrible and shoddy customer service.
We are saddened to know that, Nancy. Our top priority is to help all of our customers. We don't tolerate any of that behavior. Are you still experiencing any service issues? Please give us a chance to help. At your convenience, just message us on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier) so we can rectify this. Please stay safe. -JK
Reviewed Dec. 22, 2022
1 GB speed and I am getting 80 GB speed on wireless. Technician came out said they can’t do anything about it since they don’t guarantee wireless speed. Apparently Verizon wants you to walk all around your house connected to a wire. Worst service I have seen. All calls go thru the Philippines and they don’t understand, can’t find your account, ask you to repeat everything 20 times and when it gets too hard for them to understand or the issue is too difficult they hang up on you.
Hello, Luis. We appreciate you bringing this to our attention. We know how important it is for you to get a seamless and uninterrupted service connection. Usually, for wireless connections, speeds may vary due to several factors, such as the activities you do online, and the number of devices connected to the internet. Is the service issue still ongoing? We'd like to help. Just send us a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier). You can reach us anytime. -JK
Reviewed Dec. 15, 2022
I have been with this internet and phone company for many year only because there is no alternative. The service is horrible. My internet has been acting up since May of 2022. This past week I lost all internet and phone services. I was told the soonest they can get here is December 30. This is a complete month of no service if an emergency arises. I can't even call 911 for help they do not care. They are almost impossible to get a credit from them for not delivering the product we pay for. It is soon time to look into satellite internet.
It saddens us to hear that this has been your experience lately, John. We definitely want to do what we can on our end to make this right, starting with identifying the cause and getting this resolved. Please send us a private message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier). You can reach us anytime. -JK
Reviewed Dec. 3, 2022
My internet is super slow 11 mbps and .9 mbps. My 1 hour 45 minute call allowed me to explain 4 different times. Next appointment was 2 weeks away. Scheduled between 8am and noon. No tech showed up...I was not notified that the appointment was not going to occur. I called. Was was told this was peak season and a tech was not assigned yet and that Frontier would call me back in an hour. He would not tell me if a tech would be arriving on this day or not...eventually I learned that I had been rescheduled for 2 weeks later.
Hello, Michael. We sincerely apologize for any inconvenience this may have caused you. We know how important it is for you to get a seamless and uninterrupted service connection. We would like to help further. At your convenience, please don't hesitate to send us a private message on Facebook (https://www.facebook.com/FrontierCorp/) or Twitter (https://twitter.com/FrontierCorp). We are available 24/7. -JK
Reviewed Dec. 1, 2022
Frontier was perhaps the only internet service available in our somewhat rural neighborhood for many years, and because of that, the slow internet speeds were just something we got accustomed to for our family needs. During the pandemic, a hotspot was leased from a cellular carrier in order to provide additional bandwidth for working from home. When news of a new internet service provider being an option in our neighborhood came in early 2022, almost everyone here jumped at the chance to switch. That is when the true colors of Frontier's customer service came to light, as knowing they were losing 25+ customers caused a service disruption to go on for weeks. We literally had no internet service from them for almost two months.
Phone calls resulted in a scheduled technician visit, but no one ever showed up, and no follow up was received. To make matters worse, the monthly billing invoices arrived with no adjustments, and additional calls had to be made to fix two months worth of billing discrepancies. Ironically, after our new provider started service and we canceled Frontier, I received text messages saying the service outage had finally been fixed. We also received an invoice for equipment that was returned, which required another phone call to resolve, and now I just paid a $10 "Disconnect Fee" just to make it go away rather than waste more of my time disputing another (last?) attempt at a money grab. All in all, the subpar service capabilities were mostly out of Frontier's control and were understood to be the best they could offer, but the bitter taste of poor customer service - which is 100% controllable - will be the lasting memory of our time with their company.
Hello, Tim. We are saddened to know that you have already left us. If we could turn back time, we would do everything in our power to resolve your issue, as that is not the experience we want for you. We will continue to improve our services to provide the best customer service experience. If you need further help, please don't hesitate to send us a private message on Facebook (https://www.facebook.com/FrontierCorp/) or Twitter (https://twitter.com/FrontierCorp). We are available 24/7. -JK
Reviewed Nov. 28, 2022
I have been with this cable service since AT&T had it. Over time there is less new Content and the bill keeps getting higher. I’m coming to understand that cable TV is a scam and you can just pick and choose what you want and pay for that. Frontier is a joke.
Hello, Sean. We always fight hard for our customers in negotiations for the channels you've enjoyed, but the rising cost of their rights has driven up costs. However, these changes do not impact your bill. You may visit https://frontier.com/channel-updates/main for more details. If you still have concerns. Please do not hesitate to send us a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier). -JK
Reviewed Nov. 7, 2022
I was without internet for almost a month before I finally canceled my service (today Nov 7). I called probably 10 times regarding the same issue. I was constantly promised to "expedite" my ticket and that the agent was "going to follow up tomorrow" and no one ever did! No one ever got back to me. No one ever communicated why a technician never showed up for the appointment I had set up. When I called to cancel my service they acted like they didn't even care. I had this internet for over a year and it was worst customer service I ever experienced in my life.
Hi, Cortney. We apologize if you had trouble getting your services repaired. We certainly want to keep our commitments to our customers and show up for appointments as scheduled. We're saddened to hear that you've already cancelled your service with us. Our Social Media team is available 24/7 if you still have concerns. Please do not hesitate to send a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier). -AT
Reviewed Oct. 28, 2022
Our service went out due to work being done by Frontier and after an hour and a half on the phone trying to get someone back to correct their mistake the best they can do is send someone out in 4 days. Not acceptable! This is the 3rd time they have messed up the service and not been able to come out for days. I have no recourse and as a company Frontier just doesn't care about customers as long as you pay your bill.
Hi, Sherry. We apologize for the inconvenience caused by the service interruption. We certainly want to repair your issue as soon as possible. However, dispatches are done on a first come, first served basis. Our Social Media team is available at any time to look into your ticket. Please do not hesitate to send us a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier). -AT
Reviewed Oct. 28, 2022
I had Frontier for a year and there were always problems with my bill. They constantly added charges to my bill that weren't part of the contract. When I finally got tired of dealing with them, I decided to end my contract with them and started to try to close my account with them in October. The representative from frontier said she didn't know how to close the account and I had to call back in November because that was when my contract is truly up. In November I was told once again I couldn't close my account even though my contract was truly up.
The whole time they kept charging overcharging my account for services I didn't want. Finally in December I told them they had to close my account because I refuse to pay for services, I am no longer using because I had already returned the equipment back to them. In January, they charged me again and I reported it as fraud. I wasn't able to get help from any of the supervisors to get my account closed for three months. My contract end date was November, and they didn't close the account until January. I constantly called to get the account closed and they refused to do it.
Hi, Benjamin. We apologize for the overall negative experience you had. If you're still having trouble closing your account, our Social Media team is available to help. We are available 24/7. Please send us a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier). -AT
Reviewed Oct. 21, 2022
Cancelled service, was told that would be charge until next billing cycle (which would be another month) even though not using their service and on top of that I will be charged an extra $10 disconnect fee. Total Rip-off!
Hi, Eva. We apologize for the inconvenience. Frontier services are sold on a monthly subscription basis. That's why we suggest that you cancel your service a day before your last billing cycle, as we do not prorate the charges. If you still have concerns regarding your bill, please do not hesitate to contact our Social Media team. Just send us a message at anytime on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier). -AT
Reviewed Oct. 20, 2022
I live north of Minneapolis and we have two options for internet service, Frontier and a locally-owned company using 5G technology. We chose to go with the 5G service because we wanted to support a small local company and their monthly rate was less than Frontier. We ended our service with them 5 days into our billing cycle. They will not charge a customer a prorate for a small portion of a billing cycle's usage. I have spoken with them multiple times and they will speak to you as chipper as they can be, but they will not accommodate your needs nor will they empathize with you if you're in a financial situation that doesn't allow you to refuse to pay them.
We went as far as figuring out what the daily charge was and sent them a check for the 5 days as well as the local taxes and fees associated with a billing cycle's charge. We also included a letter explaining how we came to that check amount and why we see it's fair we pay for the 5 days. They deposited that check, but still request the remaining balance. I spoke with 3 different agents, a phone call lasting 30 minutes, and all of them chipper as can be said they cannot waive the balance, they're not allowed to do that. I was then threatened that they would file my neglect to make a payment with a credit score agency. This lack of empathy and understanding is something that raises many red flags for me and acknowledges why this company has such a poor reputation. If possible do not do business with Frontier.
Hi, Andrew. We apologize for your negative experience. Frontier doesn't prorate charge when disconnecting services in the middle of the billing cycle. If you still have concerns related to our service, please do not hesitate to contact us by sending a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier). We are available 24/7. -AT
Reviewed Oct. 6, 2022
They always make a mistake with my monthly rate. Always took triple my rate and they have to take up with another department to see if is okay to give you your money back and if it's approved you'll your money back in 21 business days (Per mistake. You'll have to do each of them separately.) and if you cancel your Frontier Communications services with them then you have to wait 3 billing cycles (3 to 4 months) and you have to call them and remind them.
Hi, Y. We apologize for the overall negative experience. Our Social Media team is available at anytime to help with your billing concerns. Please do not hesitate to send us a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier). -AT
Reviewed Sept. 20, 2022
I had Frontier internet a little less than 6 weeks. That's all I could take. Gaming was pretty much impossible, connection dropping every 10 minutes or so. I contacted Frontier 3 days after installation due to internet dropping. Was assured there was a line break. This continued for the next month. Internet down, contact Frontier, get an excuse. The final straw was a 5 day outage, over my bi-weekly weekend off. I pay for Playstation Plus, I pay for an online game. No playing. No streaming. For 5 days straight, and a different excuse from everyone I talked.
A technician visit was scheduled, I was warned I may be charged for it. This was after 5 weeks of Frontier. As if by magic my internet reconnected on day 5. Then I was done. I paid over $150 to have this garbage internet put in, and a ten dollar disconnect fee. And I've been billed for an entire other month, even though I had the service for less than 6 weeks. This internet was down as much as it was up. Please save yourself the aggravation and stay away from Frontier!
Hi, Jennifer. We apologize for the connectivity issues that you had with the service. We understand how important it is to have a stable connection and to resolve any issues that you're experiencing. Our Social Media team is available to look into your concern. Please do not hesitate to contact us by sending a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier). We're available 24/7. -AT
Reviewed Sept. 20, 2022
I hateeee this company. Literally the worst in the world. Directly asked them about programs, incentives, etc. for low income individuals. They tell me there are none. I find out later about the government ACP program, which entitled us to a waived installation fee and money off our bill every month and Frontier is a provider under this gov program. Only 4 days after having his cable installed, my father passed away. We called and immediately cancelled the service since it was for him and we were assured there would be no balance nor charges due and the installation fee would be waive (which we were fighting to have waived since he was eligible for the gov assistance program anyway). I also returned my equipment and they confirmed receipt. Didn’t hear from them after they.
Now 4 months later, I get notice from my bank of a new collections account for $140. Guess who from? FRONTIER! Saying I owed them money for the installation fee which was supposed to be waived in 2 cases! They did not contact me about owing anything not one time. No calls, no emails, no mail. NOTHING! Just sent a bill that didn’t exist to collections and now it’s on my credit while I’m self employed and trying to buy a house. WORST COMPANY IN THE WORLD.
Hi, Marshaé. We apologize if you were not provided information about the ACP when you initially signed up for service. Information about discount programs can be found on our website: https://frontier.com/resources/discount-programs. Our Social Media team is available to look into your billing issues if they're still not resolved. Please do not hesitate to contact us by sending a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier). We're available 24/7. -AT
Reviewed Sept. 12, 2022
I have had Frontier for many many years and being a loyal customer. Months ago I notice that my internet bill was so high and I called customer service and they said my phone line for the internet has been used for long distance call (calls to New York from California) and billed me more than $800. Thought my 5 year old has been messing with the phone because that would be an only way coz why would someone sane would make phone calls like that. After making million phone calls talking to many many agents, repeating the same story over and over again every time I was told that the phone line will be added and just pay $344 and your account will be current and back to normal. So I was so tired of it and paid it. They were supposed to give me an explanation on it within 72 hours. Of course no one call back.
Now again they have added $508 from a phone call made in April and I was on the phone for 2 hours and 35 minutes trying to solve this problem. Answer from the supervisor is “sorry we can’t do anything about it. There was a billing issue. You will have to pay it. And there is no one else to talk to and no other solution other than paying". This is just ridiculous. Worst customer service ever. The most frustrating part is there is no one there to help. This is my first time writing a review and I hate complaining. But this is a very unfortunate situation a larger company like this has zero customer service.
Hi, Roshini. We apologize for the issues that you're having with your bill. We understand where you're coming from, as we value transparency. Our Social Media team is available to help and look into what happened. You can contact us by sending a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier). We're available 24/7. -AT
Reviewed Aug. 23, 2022
We switched our internet to Frontier Fiber on July 24th. The Frontier tech said another team would be at the house in 3-4 days to bury the line (which is lying across the front yard). After a week, we checked back with the tech that did the installation and he said the ticket he entered had been deleted so he opened another one. On August 8th, the line was still not buried. Called customer service, they had no record of any ticket for us. I was told one was being created now and another tech would have to come back out to the house to do a site survey before the ticket could be handed over to the 3rd party who would do the burial. I called back later that week and confirmed this had been done and the scheduled date for burial was the 19th. No one came. I called back on the 20th and was told the vendor just got behind and they would be onsite Monday the 22nd. No one came.
I called back on the 23rd. The customer service agent was surprised this had not been completed on the 19th as the ticket order stated, said we needed to get this resolved as exposed fiber in the yard would be a safety risk. After holding for several minutes, I was then told by the same agent that they are behind and can offer no date, just whenever they are able to get to it. Could be tomorrow, could be 5 weeks from now, just indefinitely, and there was nothing else they could do about it, and I was supposed to be fine with that. One month now with fiber stretched across the front yard and no time frame as to how long it will be like this. No other option for a different vendor for Frontier to partner with, just keep selling the service with false commitments, and sending more tickets to a vendor that has no plans to complete them apparently. Asked to speak to a manager, I was told they would just tell me the same thing and refused to pass my call to them.
Hi, Tammie. We apologize if your appointment to bury the line keeps getting delayed. We certainly want to keep our commitments to our customers and show up for appointments as scheduled. Our Social Media team is available and willing to help look into your ticket. Please send us a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier). We are available 24/7. -AT
Reviewed Aug. 15, 2022
After Frontier's fiber optic internet service is out, 2 days and counting, it has taken 2 days for Frontier to put a notice on the phone number you call to say that the service is out and they don't know when it will be fixed. No estimate!!?? Frontier's fiber optic service for the entire state of California is down. No public announcement about when it is expected to be repaired, doing everything we can to repair it, thank you, customers, for being so patient. NOTHING!
Frontier's customer focus makes Comcast - number 1 in the nation for bad customer service - look like they are on training wheels to be bad. While calling to speak with a representative, their system said I don't have an account because it did not recognize my phone number. Their system only recognizes a VOIP phone number bought through Frontier. Any other phone number is just not your phone number. The system asks if you would rather have a call back. I agreed. That put me in the endless looping "would you like a call back" request mode, so I eventually just hung up.
I called back and finally got through to a very nice CS agent and asked how I could file a complaint. He promptly transferred me to customer service - which is closed for the weekend and all state wide system failures. We have a home based business and rely on good internet service. There are very limited choices so companies like Frontier and Xfinity (Comcast changed their name since it had such bad customer recognition) are able to get away with extremely poor performance. I am looking forward to Musk's satellite based system. Whoever is in charge of customer relationships and customer service at Frontier - better freshen up your resume and try to hide your responsibility for these failed programs.
We deeply apologize for the downtime, Gilbert. Please know that it is never our intention to put you through this. Service outages like this are mostly due to unforeseen circumstances that we never intended to happen. Our Social Media Team would like to look into this and provide you with updates regarding the ongoing outage. You can reach out to us on on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier), so we can ask for your information. -Marie
Reviewed Aug. 13, 2022
We stayed home to wait, both of us, from 8 AM to 12. At 11 AM they sent us a text saying they closed the ticket because we weren't there even though we were. There were actually three of us here and always near the door. After calling them to complain they said they'd send someone later in the day. When I called yet again at 4:45 they said, "No, sorry, the service technicians only work until 5 PM." Just a run around from start to finish. So far, to try to get them to provide what they are taking our money for, I've lost one of my days, my wife's day, and about three hours on the phone. What a joke. I will be looking into other providers tomorrow.
Hi, we apologize for the inconvenience the missed appointment has caused you. We're saddened to know that you're considering other providers because of this issue. Please contact our Social Media team, so we can look into your ticket. Send us a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier). We're available 24/7. -AT
Reviewed Aug. 10, 2022
I use Frontier internet as it is my only option in my area other than satellite. I want to tell share my experience with anyone who is considering using them. I had an outage on July 8th or 9th 2022 which was caused by a storm. I chatted with their tech support on my cell phone for 45 minutes while we went through all the troubleshooting steps. They determined they needed to send a tech, they scheduled the tech for July 28th, yes that is 20 days later... Unknown to me, they moved my ticket to completed on the 16th of July and never told me and the technician never showed up on the 28th. I chatted with them again today, they couldn't find my ticket so we went through all the troubleshooting steps again to be told they would have to send a tech again and it would be on August 30th, yes that is 20 days away AGAIN.
I didn't like this response so I called into tech support and explained the situation to Nathan who agreed with me that this is too long to wait for the issue to be resolved but he couldn't do anything about it. I asked to speak with a supervisor and was told one would call me back within the hour. I am not very confident this will happen or if I will get any resolution to this matter. If you are thinking about Frontier internet, remember everything is great when it works but the true medal of a company is what happens when the client needs help. Signed... waiting for Starlink internet.
Hi, Joseph. We apologize for the delay in repairing your service. We certainly want to keep our commitments to our customers and show up for appointments as scheduled. Our Social Media team is available to check on your ticket. Please send us a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier). We are available 24/7. -AT
Reviewed Aug. 8, 2022
Updated on 08/22/2022: (a One Star rating is at least One too many!!) 1) 7/25/22 Services Cancelled. 2) 8/8/22 found "Final Billing" charged to Credit card. Called and was explained due to the billing cycles this was correct - No proration and informed an extra $10 was included as a Disconnect Fee. 3) 8/22/22 received a new bill in the mail for $30.75 due on 9/06/22 - I DON'T THINK SO!!!
Original Review: Where we live, AT&T was selected in 2013 for their services and channels available. Once AT&T was moved to Frontier it was downhill from there. Increased pricing while eliminated channels, decreased quality and low reliability forced a change on 7/25/22. To add insult to injury - the company does not prorate your last bill and then they charge you a final $10 to disconnect your service!!! I just found today two additional items that indicates to me a Profits 1st/Customer 2nd mentality. In my opinion - Very Sad!! Stay Well - Stay Safe.
We understand your sentiments, Bill. However, the $10 disconnection fee is a valid charge. But, we can still review your account for further assistance. You can utilize our live chat option through this link: https://frontier.com/contactus/contact-us#/residential or call us directly at 1.800.921.8101. Thank you. -Marie
Reviewed Aug. 5, 2022
I have had Frontier service for years. About a year ago they increased the rate on my service without notifying me and switched me to paperless billing without my request to do so. Despite my requests to receive a bill, they never changed it and never even sent me an electronic bill. So I continued to send in the payment I had always been paying every month. After a year they had a collector call me to demand payment for the difference in what they increased it to and what I had been paying, plus a slew of late charges.
I spend several hours on the phone over a few phone calls trying to find out how this is possible only to be shut down every time with the answer that it is my fault for not keeping track of the payments. Well, they never notified me of anything until a year had passed and requests to receive paper statements went unanswered. This is absolutely the worst customer service and I think what they have done is actually criminal. If you choose to do business with this company, I highly suggest that you watch your back because they do not care one once about their customers.
We apologize for the negative experience, James. This is not the kind of experience we want you to have with us. To avoid any issues with your bill, you can access your bill through your online account through this link: https://frontier.com/login. However, regarding your concern, you can message our Social Media Team directly on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier) for further assistance. -Marie
Reviewed Aug. 4, 2022
I had decided to discontinue my Frontier cable due to extreme price increase. They only care about their new people, no loyalty. I paid till 7/1 and cancelled 7/5 and was then bill for the entire month. Was told that is normal. Who pays for service that they don't have. I told them I would pay for the 4 days and the 10$ disconnect fee, but that was not $181+. NEVER use this company, total thieves.
Our apologies for the inconvenience this billing issue has caused you, Alice. Here's a helpful link on what to expect when you decide to disconnect your service: https://frontier.com/helpcenter/topics/billing-faqs?icid=22apr25_national_helpcenter_billing_faqs_banner. However, you may also reach out to our Social Media Team for further assistance. Just send us a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier). -Marie
Reviewed July 26, 2022
I would give Frontier wireless a flat out zero, if it was a choice. First, the internet is terrible. Second, the service is even worse. I was told by a tech on the phone that he saw a frequent disconnection issue with my wireless and that it was a line issue. I made an appointment, and mind you, I live 2 1/2 hours away as this is my rental home. I drove to the condo not once, but twice to have a NO show on-site from the technician. The first time I called half an hour before my set 1-5pm time range, and was told that a tech will show, but couldn't give me an exact time. I call 2 more times during the timeframe, both times telling me someone is coming. Well, no one showed. I drove up a second time with a new appt., and got a text confirmation the day prior for 4-8 pm timeframe. The morning of, on-site tech tells me I'm not on the schedule!!! Frustrating! I have to say these experiences are beginning to be traumatizing!
We sincerely apologize for what happened, Angie. We certainly understand how frustrating this is. Our Dispatch Team always makes sure to meet all commitments for every installation and repair. It was never our intention to cause any delays. Please allow our team to look into your ticket and provide a resolution to this concern. Kindly send us a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier). Thank you. -Marie
Reviewed June 26, 2022
For 3 years I have had Frontier for INTERNET with a 500/500 mbps plan at a little over $61 and change per month (it was much cheaper when I started out with them at $29.99). Yes, it has doubled in three years time. Atrocious! I had Verizon before they were bought out by Frontier and stuck it out with Frontier because Verizon was decent to work with.
Never have I gotten anywhere near 500/500 speeds that my Internet plan hinted at. Yes I know it says UP TO 500/500 mbps. But I am talking WI-FI speeds on my phone of 79 mbps on average and around 250 mbps via direct connect and then lulls in service to speeds that cause buffering on my TV late night around 11 pm+. Yes, I complained and complained and complained. The only explanation is they had to be throttling my service that I was paying a lot for, in my opinion. What other reason could there be?
So I tried cancelling today via chat. First rep hung up on me, second rep got a manager and hung up on me. Third time they got a manager too just because I said I wanted to cancel. I did not swear, I was not rude, I was sarcastic....but after 45 mins of my time on the phone with them and asking repeatedly to cancel my service, they tell me they can't do that by CHAT and I must call a different number to cancel. 45 mins of my time wasted to just tell me they are of no use from my very first question of, "Please cancel my service."
The frustration of using poor service for so long and paying too much for it and then the audacity to waste my time to just cancel my service is too much to bear. I can't count the number of hours on the phone with tech support I wasted on a problem that NEVER got fixed. Now they insist on wasting my time to try to get me to stay with them and not service my request to cancel. These guys should be put out of business.
We don't throttle speeds, George. Our sincerest apologies for the overall experience and the frustration that made you decide to switch providers. Please know that we have a team in Social Media that is available 24/7 to assist you with your concerns and to make this experience better. Kindly send us a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier), so we can start working on this. Thank you. -Marie
Reviewed June 20, 2022
I have 1 Gig internet plan, this is fake anyway because you don't get that speed everyday, I have a work zoom meeting and the speed becomes less than 100 MBPS. Freeze and so on. When I call customers service, the waiting time is over 40 min then you will be transferred to another person and ... he/ she will start working on the issue then call disconnect and they JUST DON'T CALL BACK. If you call again, it's another 40 min holding so I drop it. I made this call 11 times so far to fix the issue. Customers have no alternatives. Only two companies and I heard other one is same.
We understand the importance of having a reliable internet connection, especially if you work from home. Please know that our Fiber speeds have symmetrical download and upload speeds. However, wireless or Wi-Fi speeds are not guaranteed as it is susceptible to signal interference. Our Social Media Team would like to have this investigated. Kindly send us a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier), so we can gather the necessary details from you. -Marie.
Reviewed June 16, 2022
I moved to Bandon, Oregon in November 2010, and signed up for a land line phone with Frontier. I was told that I had to wait to sign up with internet when a customer in my neighborhood dropped their service, which turned out to be January. The reason that I chose Frontier is that the people I bought my house from recommended it; it was Verizon when they had it. All was fine until a few years ago when Frontier became Ziply Fiber. Apparently Ziply is only in Oregon, and everyone else still has Frontier. The company isn’t doing well financially. I was called by Ziply and told that fiber optics were replacing DSL, and I needed to schedule an appointment for installation, so I did.
I was stood up after waiting at home for six hours on my appointment day. When I called Ziply, I was told that my appointment was rescheduled (nice of them to tell me). Then that appointment was rescheduled again and was for 5/25/22. The man arrived earlier than scheduled, after calling to check if it was OK. The young guy standing on my porch was dressed in a tee shirt and jeans, with no I.D. except for a Ziply magnetic sign on his truck.
He looked in the backyard, then told me Ziply was having trouble with their underground equipment, and would have to dig a trench from the nearby street, through my long gravel driveway, and run a line under the house, to the backyard. I am a renter, and told this guy that I had to call my landlord to OK this. He came right over, and told the guy, "No," and sent him away. When the supervisor called, I told him that my landlord would not allow the extensive digging that we were told would have to be done. His reply? He told me to reschedule the Ziply installation because he didn’t know how much longer my DSL would be in service! I would be signing up with another provider.
I chose Spectrum, and in the weeks since, I have been told over and over that Ziply had a “freeze” on my phone number, which was to be ported over to my Spectrum phone service. I have called numerous times, and been told by each different CS person that it was taken care of, only to have the Spectrum Sales manager call to tell me that there was still a freeze on my number by Ziply. I have lost countless hours being out on hold, been switched over to other people, and I am upset.
Finally, I emailed their executive office and got a woman to help. She said the CS reps who unfroze my phone number did it incorrectly, and it was a training problem, which would be addressed. I was given a new install date of 6/20/22 at 8 am. Today a Spectrum person called to say that she had to reschedule my appointment because the 20th is a Holiday. I asked what holiday that was, after looking at a calendar and seeing nothing, and she said JUNETEENTH!
For this bogus holiday that someone made up this year, I have been moved four days back for my new service! AND my Ziply Fiber supposedly will not provide DSL after the 21st. I am beyond disgusted. All of these internet/phone providers are terrible! The head of Spectrum sales assured me that she’s going to take care of me and get my installation moved up sooner. We’ll see.
Hi, Lin. Thank you for sharing this with us. Please know that Frontier Communications sold operations in Oregon, Washington, Idaho, and Montana to Ziply Fiber, a deal that was finalized on April 30th, 2020. Ziply Fiber customers are unlikely to find your review, and Ziply Fiber will not be able to engage or respond to you. I recommend contacting them directly at: ziplyfiber.com/contact or messaging them on Facebook (facebook.com/ZiplyFiber/) or Twitter (@AskZiplyFiber) instead. -Marie
Reviewed May 29, 2022
We have had Frontier for years. Very up and down on their service and support. We are in the middle of an outage-service has now been down 48 hours. To get an update, you have two options…call the general number or use the ticket #. They tell you that the phone #is a recorded message about your outage…but it is not. You wait and wait. 30 min last night just to hear that it’s an issue in the corp office and the person knew nothing else. Tried w/ the ticket # and got the status that the “ticket is being worked.” No ETA, no proactive communications. Painful customer service experience. Btw, when logging in w ticket #, I had to prove I am not a robot 5 times. Really? For a nothing update? Really poor communications for a company with the word in its NAME.
We apologize if you're having trouble getting a status on the outage in your area. Our Social Media team is available 24/7 to check for updates, Mary. Please send a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier) to get started. -AT
Reviewed May 25, 2022
Literally all I was trying to do was change my bill pay options... I was transferred around and time was wasted. Tried to do it online but app didn't recognize any of the same information that customer service agents used to pull up account... It took hours and hours just to complete simple stuff
Hi, Monique. We apologize for the hassle, that's not the type of service we want you to have. Our Social Media team can be contacted at anytime if you still need assistance with changing your bill pay options. Just send us a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier) to get started. -AT
Reviewed May 19, 2022
Updated on 5/20/2022: In response to Frontier, this was my reply: I have reached out and all I get is false promises. My online statement has yet to be adjusted and even has a late fee?!? I don't trust any Frontier representatives as they have all lied to me on numerous occasions. WHEN my statements truly reflect the removal of the bogus charges, then I'll know it resolved! Frontier should give me discounts for all the frustration during this issue, it was NOT until I contacted the FCC that Frontier even bother to contact me in the first place! You say it’s NOT intentional, try telling that to the Frontier customer BLOGS, even your own tech support that came to my house WARNED me of this Frontier practice! I will continue to scream this story from the mountain tops UNITL I get an apology and a resolution!
Original Review: I filed the following complaint to numerous agencies regarding Frontier Communications; FCC, BBB, My Florida Service Commission, FL Dept of Ag, FTC, News agencies, and Social Media outlets: "In November of 2021, I replaced my Frontier router with my own. Frontier sent a technician to remove and re-rout some of their equipment. The technician insisted on taking my old router and provided a receipt for it, stating that if I mailed it in, it would get lost, and Frontier would charge me for it. Six months) later (May 2022, Frontier added an extra $100 + $7.50 tax fee to my billing statement for “Unreturned Equipment Fee”."
"After numerous calls and hours of being on hold, each representative would claim it was resolved and give me a new “normal” payment and each new statement would show the extra fee, despite the fact I provided a returned receipt from the technician. Apparently, Frontier has a reputation for doing this as there are massive BLOGS regarding this issue. This is criminal as Frontier threatens to send customers to a collection agency and ruining their credit score! PLEASE STOP Frontier Communications from this illegal practice."
There is a scam taking place with this company as evident by various BLOGS in which Frontier is unduly charging for returned equipment and then threating consumers with late fees, collections, and negative credit reports. My technician told me Frontier would charge me and six-month later they did. After 4 months and hours on hold the issues was NOT resolved. It was not until they were contacted by the FCC, did Frontier call me and claim the problem as resolved, however I have heard this lie before and still pending a new corrected billing statement as of 5/19/2022.
I want consumers to understand that if you return equipment to this company MAKE SURE TO OBTAIN A PAPER RECEIPT! I was provided one as well, and STILL Frontier is attempting to charge me for a returned router. While making it nearly impossible to speak with a person, and if you do speak to a Frontier rep, they are incompetent and will not correctly address your issue, hang up on you, or make false promises. The ONLY way to fix this is to contact FCC and file a complaint until Frontier learns a lesson! I feel a class action lawsuit should be implemented as Frontier seems to have mischievous motives as this appears to be a common occurrence.
We're genuinely sorry for the negative experience you've had, David. Please know that this was never intentional. This concern seems to have escalated already, and one of our Social Media agents will get in touch with you within the time frame provided to you to have this straightened out. If you need further assistance, you can always reach out to us on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier). We're available 24/7. -Marie
Reviewed May 18, 2022
First time I've been mad enough to write a review but this company is so bad that I have to vent. First, their service goes down all the time. After you talk to several people and get a service appointment weeks out they never show up. I have sit at home many times waiting for these people just to have them send me a text after the scheduled time to cancel. When you call they say, that's unfortunate and try to schedule for another couple of weeks out. Some people work from home and do school from home. It's not just unfortunate. They have terrible service and can't fix anything when it inevitably goes down. They offer no solutions and basically just say sorry about your luck. I've never wanted to leave a company more than Frontier. Unfortunately, They are the only provider in my area for at least another year.
Hi, Derek. We apologize for the overall negative experience. We certainly want to keep our commitments to our customers and show up for appointments as scheduled. Please contact our Social Media team, so we can address your concern once and for all. We are available 24/7. Just send a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier). -AT
Reviewed May 6, 2022
I was optimistic that this would be better than Cox Cable. Don't be fooled... It was worse! If you want to waste a huge amount of time, and get extremely frustrated, give them a try. Beware that their sales person was terrific, but they left the cable lying in our yard for a month, I had to call 4x trying to get it resolved. The internet service went down for 3 days with no explanation. All I asked was to not be billed until they completed the installation & they simply refused. DON'T FRUSTRATE YOURSELF! STAY AWAY FROM FRONTIER.
Hi, Shaun. We apologize for the overall negative experience. This is certainly not the type of service we want you to have. We want to address your concern once and for all. Our Social Media team can be contacted 24/7. Please send us a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier). -AT
Reviewed May 5, 2022
I have been a long-time customer of Frontier. I was overcharged for 3 years because I didn't check my bill, my fault. But, The also didn't make the changes they said they would and I trusted them. I recently noticed that the changes from 3 years ago, I know, were not made and I called them, omg, headache! I finally reached a person, pled my case, they were going to up my speed to 500/500, great! No chance on getting any $ back from overpayment of $50+ a month for 3 years. The lady asked if I wanted to keep my home phone, I said yes. I need it for work and my wife does as well. The tech hooked up the 500/500 internet, worked great! Problem is, they disconnected the phone!
We have now been without a phone for 3 weeks, poor cell service keeps me from doing conf. calls on my cell phone. Now they say that even though it is their fault, the soonest they can fix it is 8 days! All this after a 3.5 hour phone call not to mention 4 other calls that were all BS. 1 person told me my phone would be hooked up by 6 PM that day, great, nope! The next person said it would be ready by noon the following day, nope.
The 3rd person said the following Mon, We have now gone 5 days, again, nope, I did ask that person for a call back number and the number they gave me wasn't even in service! 1 person gave me a bogus work order number too! 3 of the 5 techs said they'd call me back the next day, only the last one did to say that even though it was their fault and we needed phone for medical emergencies, there was NOTHING they could do to expedite the repair that literally takes 5 min! I would leave this company in a heartbeat if we had other options in the rural area we live! So sad and frustrating.
Hi, Bart. We apologize for the overall negative experience, that's certainly not the type of service we want you to have. Our Social Media team can look into your billing concerns. We can also look into what happened with your service, and check your appointment as well. Please send us a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier) to get started. We are available 24/7. -AT
Reviewed May 4, 2022
This is now day 15 with no phone or Internet. There was a snow sitting Storm on April 19th that took down their line and still no fix in site. I live in a rural area and have no other choice and no cell phone service either. There are several people in the same boat as me. Some elderly and some like myself with medical issues with no way to contact emergency services should the need arise. It's no wonder they filed for bankruptcy if this is how they run their business.
We apologize for the inconveniences this has caused you, Jayson. We understand how important it is to fix the service as soon as possible. Please contact our Social Media team, so we can help. You can send a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier) to get started. We are available 24/7. -AT
Reviewed April 29, 2022
There aren't enough upset words in the English language to describe these morons. If there is a problem that can occur with internet connection or speeds these guys make it happen. They are our sole option where I live cause they have a monopoly up here. This means we get slow speeds, peaking at 2 Mb/s when we are supposed to have 10 Mb/s, terrible connection, and very slow service. Just recently I went through a whole MONTH without word or internet from Frontier. We still paid for that month too. If at all possible pick literally anybody else. Take Dial up over these clowns.
We apologize for the internet connectivity issues that you're experiencing, Seth. We understand how important it is to have a stable and fast connection. Our Social Media team is more than willing to look into your service and billing concerns. Please don't hesitate to send a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier). We are available 24/7. -AT
Reviewed April 20, 2022
I had Frontier Communications internet service for over 15 yrs, simply because there was no other service, with the exception of satellite broadband, available in my area. Recently my local power company contracted with a provider and started running fiber optic thru the area. I immediately signed up knowing it would be better even if it was more expensive. After years of complaining to Frontier about the slow speeds and constant disconnects, all to no avail, I was happy to kick them to the curb.
They did however manage to gouge me two more times before it was all over. I called and disconnected my service in the middle of the month, and the representative on the phone told me I would need to return the modem they had provided, and that I could return it to the local UPS store at no cost to me. I did so, and then when I got my monthly bill I noticed that they had charged me the full charge for a month of service. I called them, and they said if you disconnect at any point of the month, they still bill you for the entire month. This was infuriating, but I didn't want a ding on my credit, so I paid it.
Then today I get a bill in the mail from Frontier and they charged me another $10 for disconnect fee! I called again and got all the placating about it being in the service agreement that I signed when I got the service 15 yrs ago, which I'm quite certain is just a lie because being a techie who reads everything I read the agreement, but I'll pay them their lousy $10, and spread the word every chance I get to avoid them if you can. I told the last representative that I'm sure they will go the way of all others has been like MCI.
Hi, Jeff. We apologize for the inconvenience. The $10 fee is to cover the cost of processing the disconnection of your service at the central office or remote facility. More info here: https://frontier.com/helpcenter/categories/billing/read-and-pay-my-bill/final-frontier-bill. Our Social Media team is available 24/7 if you still have questions or concerns about your bill. Just send us a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier) to get started. -AT
Updated review: April 26, 2022
The Social Media Team offered to "broker" a resolution to this issue, and to my amazement, they did! They were able to get local Frontier employees in Santa Barbara involved in the issue. The local technician walked the site, listened to the issue, understood the events to date and took ownership of the problem. He is a RockStar for Frontier as is the Account Mgr they assigned me.
Frontier Corporate would do better to just delay installs, giving customers credit for free months of service while they wait for Frontier's techs to do the install work. I would not have thought it possible to redeem Frontier in my eyes, but Jacquelyn and Jonanthan did. Well done!
Original Review: April 17, 2022
I have cancelled my order for Frontier Fiber Internet even though their new fiber is on utility pole, on my property, and a direct 75' drop to the home service entrance. And even though it may save me $75/month over Cox. Why? Because the only frontier the company is on is the one where disrespect for your time is job 1 and honesty in communication and service delivery is a non-existent. Over the last 10 weeks since placing the order I have spent 20 hours waiting on Frontier across 5 scheduled visits they did not show up for. I have lost additional hours in sixteen (16) separate personal interactions with them.
When they finally ran fiber to my home last week it came from 350' away and did not reach the service entrance of the house. Reaching that entrance will require another 100' of interior fiber cable. Finally, on the day of the interior install, another no show, no communications until the next day - a text saying "they could not gain access" - which is just 100% a lie - I was here all day. Comparatively, Cox is the gold standard. I know many of you existing Cox customers will find this hard to believe. So do I. Yet Frontier and their contractors here in Santa Barbara, CA are TERRIBLE. I have relayed this info to their Chief Customer Operations via LinkedIn, she couldn't be bothered to reply. They literally do not care. Supporting a company that treats customers this badly is the last thing I want to do. You may choose to do differently, but you should at least be aware of how others are being treated.
Hi, Kirk. We apologize for the overall negative experience and multiple missed appointments. This is not the kind of service we want you to have. Our team is available 24/7 to look into your order, and resolve the issues. Please send us a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier). -AT
Reviewed April 12, 2022
I scheduled a transfer of service from one address to another which was confirmed by Frontier Communications. The Tech never showed up, never called, and when I called they promised that they will still show up, and they never did. I called again and scheduled for next day, again they never showed up, this affects us since we work from home since COVID, and they knew that, but I guess they didn't care.
They finally showed up the third day, but never completed the job, and I was left without cable or internet. They still charged me for the tech service which did not occur, although customer service promised in 5 separate occasions and 5 separate calls that I will not be charged. So I cancelled the service and went with Spectrum who came in the same day and connected me. The bottom line Customer service lied thru their teeth multiple times, and never kept their promise neither for service nor for charge. I will not recommend Frontier Communication to anyone. They are the sorst when it comes to customer service or support.
Reviewed April 6, 2022
I have had Frontier for 4 years and have had nothing but problems from day one. My service has been out more than on. Again I have no service, yet again tonight. All done and cancelling even if I have to go with no service.
Our apologies if you're experiencing issues with the service, Lisa. We definitely don't want to lose you as one of our customers. Please allow our Social Media Team to look into your internet issue and address this once and for all. Kindly send us a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier). We have agents available 24/7 to assist you. -Marie
Reviewed March 31, 2022
I needed to change my method of payment. The "manage payment" section was no help so I tried to talk to a person. I was asked for my 5 digit passcode. I don't have one and never did have one but there was no way to get to a live person without it. The options given did not cover what I needed. I finally, after numerous attempts, changed the method of payment but I still can't talk to a person to find out how to get the 5 digit passcode. My voicemail is now inoperative because I can't get this mystery 5 digit passcode. Please, please Frontier spend the money and give us a person to talk to.
We are sorry to hear this, Carol. This is not the experience that we want you to have when you reached out for assistance. Our Social Media team can assist you in getting your 5-digit Passcode and voicemail to work. We are available to assist 24/7. Kindly send us a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier). -Nino
Reviewed March 26, 2022
Garbage internet. Nobody cares about your problems. 3 techs can't fix it. It's straight up trash. It's the worst I've ever experienced. I will never live anywhere without Xfinity ever again. I'm literally moving.
Hi, Juan. We apologize for the repeat service issues, and we're saddened to know that you want to switch. Our Social Media team wants to help in resolving the issue once and for all. Please send us a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier). We are available 24/7. -AT
Reviewed March 23, 2022
I have proof from my bank I paid my bill Feb. 7 electronic debit! Got a letter stating I have Two days to pay with money order or cashier's check! Funny thing is MY BANK HAS PROOF! Has to file a chargeback! When I called, you said I had insufficient funds in my bank! Ha Ha. I always keep over 3,000 in my account! Now you humiliated me! Goodbye FRONTIER! Over 20 years! Hello SPECTRUM!
We are very sorry to hear this, Sherri. This is not the experience that we want you to have and we want this addressed immediately. We do not want to lose you as a valued customer. Our Social Media team can look into this and we are available 24/7 to assist. Please send us a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier). -Nino
Reviewed March 10, 2022
Had a technician come out in August 2021 to fix internet issues. He said was fixed and I told him I did not feel like they were. Internet has been slow and we get knocked off when streaming often. Just dealt with it as we are in the country and calling in for repairs is a nightmare. Nothing less than an hour on the phone. Still felt original issue never resolved as light on modem was still red. Fast forward to this week. Called. Had technician come out (he did a fabulous job). Worked on the fix for over 4 hours. He also stated job was not fixed from previous time…. Called to get refund for a service I am paying for $77/month now $82/month; but not receiving what I am paying for. When I pay $50 for gas I expect $50 in gas. I expect the same with internet. $10 credit is not justified IMO.
Hi, Karen. We apologize for the repeat service issues and negative experience. We're glad to hear that the issue is now fixed. Our Social Media team is available to look into your billing concerns. Please send us a message on Facebook (m.me/FrontierCorp) or Twitter (twitter.com/AskFrontier). We are available 24/7. -AT
Reviewed Jan. 26, 2022
I have had trouble keeping my internet and phone service up and going ever since Frontier took over Verizon. I have been without a business phone line and fax for days due to an internal error. Someone did a hard disconnect on my phone line and it has remained unrepairable. I have lost my fax number that I have had for over 20yrs. I have now switched to Spectrum.
We're sorry to hear about your negative experience, T. We are sad to hear you switch providers, but we do appreciate your time in giving us your feedback. If you need assistance from our Social Media team in the future, we are available 24/7. You can message us on Facebook (m.me/FrontierCorp) or Twitter (twttier.com/AskFrontier). -Nino
Reviewed Jan. 4, 2022
Updated on 01/08/2022: Now on day 14 of no phone/DSL. Different story every time I call. Can not tell me when it's going to be fixed. My first review got a response a few days ago but that is as far as it has went. Horrible way to treat a 15+ year customer.
Original Review: Phone/dsl went out Dec 25 first thing in the morning. Was told outage in area. Call every day and get a different story about the situation. Said need to replace a central cable and 12 days later I still have no service.
We can be reached there any time for assistance 24/7. ^Sue
Reviewed Jan. 2, 2022
I had 1200 ping before getting to this website but I guess they realized I was going to trash them so they put my ping back down. You're on thin ice, Frontier Communications. THIN ICE. Just because the technician you sent that one time was really really nice all things considered that doesn't make your internet service less terrible. I've been dealing with ye for over 6 years by this point and things still haven't gotten any better.
We can understand being frustrated for sure. Reach out to us via the methods we mentioned before when you're ready so that we can look into this for you. We appreciate you sharing your feedback with us. Thanks. ^CJ
Reviewed Dec. 30, 2021
I work from home and would not recommend this company. I have needed a tech to come out and they are no call no show. When you call in the appointment has been changed with no communication. Regardless of whether or not you can use the services they charge you for them. On top of it all I wanted to upgrade my internet because I was told that would help and they will not send a tech out to install until 01/24/2022 even though a tech is supposed to come tomorrow and repair the lines. I wish there was another service provider in the area. They would lose a lot of business because of their lack of service.
Hi Christy. Our apologies for the missed appointment. Unfortunately, a service tech is not going to be the same as an install tech. This is the reason why it would be different time frames available as to when one tech can come versus the other. If you need help with your service currently, you can send us a message on Twitter at https://twitter.com/AskFrontier or a private message on Facebook by going to http://m.me/frontiercorp instead. Thanks. ^CJ
Reviewed Dec. 21, 2021
Avoid using Frontier Communications for your Internet, TV, and phone service-- you will sleep better at night and avoid lots of frustration and anxiety. Cheap is no consolation when you cannot communicate. Frontier is by far the worse Internet provider, and their service is deplorable. I own three properties with services provided by AT&T; Flow in Jamaica, and Comcast. The equipment is so far behind these other companies that it is laughable. Most annoying--there is no voice feature on the remote to verbally ask for shows or channels, etc. The most egregious part of the company is their "no service." I am currently scheduled for a technician to come out 5 days after the initial disruption of service to get my Internet and TV service restored. This is about the third time I have had to wait between 3 to 5 days for a technician to be scheduled. This is unconscionable!
Since the phone service is controlled by them, I could possibly be affected with no phone service in the future. Thank God for cell phones. This is so frustrating because I and my employees work from home during COVID--publishing a newspaper and printing time-sensitive legal notices. This situation is occurring in my 2nd home in a new condo building in Fl. I have been told that I have no alternative other than Frontier because the developer had the building wired by Frontier. I guess I am screwed. My friends that have/had Frontier complain as well. Those who own single-family homes have long since left Frontier. Don't you fall into this trap! Use another provider.
Hi Carolyn. Our apologies for the troubles you've had. We strive to send techs out as early as possible. We're sorry for the delay. If you need help after they come out, reach out to us via our Facebook messenger (http://m.me/frontiercorp) or by using the SEND MESSAGE button on our Twitter profile located at (https://twitter.com/AskFrontier). Thanks. ^CJ
Reviewed Dec. 18, 2021
Been a loyal customer of Frontier for 8 years ever since they took over from Verizon. This year their internet service really downgraded even being on the 500/500 MBPS plan with multiple outages every month. Each time tech would change power supply, outdoor ethernet box etc. on Friday 12/17/21 the service went down again but they wouldn't send a tech till Monday and expect me to my whole smart home to be shutdown. Spoke to a manager Damian ID#: ** with no help. Called to cancel today and they now want to charge me a $20 disconnection fee and would not refund me even a prorated amount on my bill.
This is a company that's going downhill on service, treatment of customers and everyone should be made aware of the bad experience I just had with them inspite of being a longtime loyal customer. Just my luck - bought a T Mobile 5G home network gateway last night, with zero start up cost, setup in 10', wireless and fantastic connectivity with 115MBPS that beats the so called 500MBPS I have had for years with FRONTIER with continuous problems!
Hi Shan. Our apologies for the service issues. When we send techs out, we strive to send them as soon as possible. Unfortunately, due to the volume of appointments in the area in relation to the amount of techs available, sometimes there can be delays on how soon one can come out. We're sorry for the issue and for it leading to you deciding to disconnect your service. We appreciate you taking the time to share your feedback with us. Thanks. ^CJ
Reviewed Dec. 14, 2021
Frontier bought our phone lines from Verizon fifteen years ago. Since then both the phone and internet service and the customer service have declined to the point that interactions with them are now actively insulting. We've had phone lines hanging in trees and lying across driveways for well over a year (this is not an exaggeration - I have pictures.) The service goes out every couple of months due to this ridiculous lack of maintenance.
The customer service system has been designed intentionally to make it impossible to speak to anyone who has accurate information or authority to correct anything. Half a dozen times over the past two years, I've been told that there's no way to resolve my issue except to have a "supervisor" call me back, and then the supervisor never calls. I'm reported the company repeatedly to the Public Utilities Commission, which briefly got our lines repaired quickly, but that only lasted through the spring. Now we're back to neglect and refusal to communicate. These crooks were granted a monopoly and get paid extra money by the state in order to provide service to rural areas. They're screwing the state and its citizens - openly and shamelessly - while they chase other markets. No one should ever send them another penny.
We can be reached there any time for assistance 24/7. ^Sue
Reviewed Dec. 14, 2021
I recently received a mailer offering impressive "Gig" Internet speeds at a reasonable price. I called, ordered service and was given a 1p-5p install window for 12/07. The install tech never arrived at my home. He called me at about 3p and said he needed a bucket truck for my install and it would take 2 hours to arrive so he was rescheduling me for an 8a-12p install window on 12/09.
A different install tech arrived on 12/09 with a second tech with a bucket truck, told me he had an "old" bucket truck and needed a newer model with a longer arm so he was rescheduling me for an 8a-12p install window on 12/11. At 12p on 12/11, after no install tech called or arrived, I called Frontier and spoke to "Anissa" who said she was an install supervisor and was sending someone for a 1p-5p install window the same day. Again, no call no show. I suppose I should count myself lucky after reading the other Frontier reviews here. The company is clearly trying to be as upfront with me as possible regarding just how unacceptable their customer service is. Message received.
Reviewed Dec. 10, 2021
We have had Frontier Communications formerly Verizon FIOS for at least ten years. First the good - the reliability has been excellent. But customer service is a joke. My wife accidentally bought a season of a prime time tv show. She spent an hour on the phone spent trying to convince them we were a customer. Finally they never took the charge off but they inexplicably cancelled one of our premium channels. They dropped an animal channel, the weather channel, and most recently Bloomberg Business channel. No price reduction of course. We wore out a couple remotes. When I went to get replacements they wanted $15 each. Seriously! When I finally cancelled my service, they have the nerve to charge a $10 disconnection fee. I wonder what marketing genius came up with that one. I am so done with Frontier Communications. I switched to Spectrum. So far so good.
Hi. We're sorry for your experience but we do appreciate your feedback. If there is anything we can help you with in the future, please let us know. Thanks. ^CJ
Reviewed Dec. 9, 2021
Had to pay deposit on phone until which time after 1year of service I would get my deposit back in full. Now 1 year later after every payment has been on time for the full year they will not give me my deposit back in cash as agreed on. They will only credit my account. What shady business. Straight up liars.
Reviewed Nov. 29, 2021
In September, various construction crews and trucks began showing up in my neighborhood, towing around spools of orange conduit lines and ditch witch equipment. I later found out that they were here to install Frontier Communications in-ground, high-speed, fiber-optic internet. As a Charter/Spectrum/BrightHouse customer for over 10 years, I can say that I was initially very excited about having another option for an internet service provider.
On October 5th at exactly 1:30 PM, there was a crew in my front yard with a ditch witch, clearly drilling into the ground. They spilled some foreign substance on my yard and it absolutely destroyed a 2 square yard patch of my grass that is now a dead zone. I wish this was where the story ended. Fast forward 1 month later, on Sunday, November 7th. Sewer water began backing up into my house and leaking onto the floor. It was an absolute mess and took quite some time to clean up. I contacted a plumber the following morning and after hours of diagnosing, snaking, and ultimately hydro-jetting the sewer line, we noticed the smell of sewer water coming from the newly installed frontier cable box.
I decided to drive down the block and grab a couple of Frontier's contracted workers who were still in my neighborhood. They stopped by and opened up the box to discover a few inches of sewer water bubbling up inside the box. So they dug up the area around the box to find that the damages were caused by the workers having drilled right through my sewer line. (Photos and Videos Attached)
After missing a day of work, I had to spend $1,375 to get an issue fixed that was created on behalf of Frontier's negligence during their installation (and/or the contractors they chose to hire). After over 3 hours of phone calls, I got ahold of Zurich, which is Frontier's Insurance Company. They were super helpful at first in helping me open a claim, but ultimately passed me off to two different 3rd party contractors who Frontier hired to do the installation work. Those companies are Lambert's Cable Splicing Co., LLC, and MasTec Advanced Technologies. Here we are, over 3 weeks later, and none of the above companies seems to want to accept responsibility.
I don't believe it should fall on me to go back and forth with 3rd party contractors that were chosen by Frontier. In my opinion, Frontier should be held responsible for reimbursing me, and then THEY can figure out which of the 2 companies they hired owes them money. Especially now that the holidays are fast approaching.
Reviewed Nov. 28, 2021
Frontier installed my fiber optic cable months ago. They had to run a new cable from the street to house. They advised me a different team would come out to bury the cable. It's been months, I'm on my third service ticket and the cable and warning flags are still on top of my front lawn. If you decide to use this company, ensure they complete the work before they leave because they will not return. I'm forced to change service to new provider and remove the cable and flags myself. PATHETIC SERVICE.
Reviewed Oct. 26, 2021
Terrible customer service who refuses to help in any way. Also, do not sign a contract. There are huge cancelation fees even if your business is having to shut down. Absolutely criminal and unacceptable.
Reviewed Oct. 20, 2021
I have had Frontier Communications internet in my home for over 7 years because it is the only service available to me. And the past eight years I have gone through eight internet routers all with the same issues. I have had constant problems with technical support coming to my apartment. They have either not showed up, causing me to miss hours of work waiting on them, or said they fixed the issue only to have the same problems start again that evening. The customer support line will make you want to throw your phone out the window. You have to confirm your acc info before you can speak to a human, and then give all the same info over and over to everyone your transferred to afterwards. How many times do I have to give my damn phone number and email to them? At least 3 times a call.
2)acc phone number
4)add a back up?
5)add an email?
Over and over EVERYTIME you call and EVERYTIME you're transferred. If you pulled up my account then you have and can see you have my damn number and email. WTF. My internet went from being able to connect 20 devices to the WiFi and still have fast and instant load times to Netflix getting blurry if my phone's WiFi is on. And I'm still paying the same price. No reimbursement for the hrs and days when my service is down waiting on a tech guy either. They expect you to pay for a full month even if you're down for 3 outta 4 of the weeks. Everything about Frontier will test your nerves and resolve. Trust me if there was another option for me I would drop Fraudtier Comm faster than you can say VCR.
Reviewed Oct. 7, 2021
I did transfer my service from old house to the new house and I have return the router. For some reason they charge me for two routers and my bill now double, same last month. I did call last month, whoever answered me said resolved and today I called again, inexperienced person answered, said same thing. That why I don’t like automatically payment. I am sure for next month will same. The best way to fix problem in my own just disconnected with Frontier to another company because they are same.
Reviewed Oct. 6, 2021
Was lied to by not 1 but 3 customer service technicians. In a nutshell my account was charged off after 3 days of being disconnected. Was told if I paid my bill and started a new service that I would have internet within "a little bit". Come to find out I would have to wait 24-48 hours. Not only did I not stress the fact that my funds were low and I needed to do a paper on my computer, also that if I did not receive internet the same that I would rather keep my funds and pay the bill on my next pay day (being that the account was already charged off). Needless to say no internet within a few hours, giving my information 1 million times to 1 million customer service techs... I decided to cancel my business entirely and take it else where. Internet is slow as molasses anyways!
Reviewed Oct. 6, 2021
I originally had Verizon Fios until they sold to Frontier. The prices continue to rise and sometimes by the month. Their customer service is so-so. There are times when you are doing something else (not in front of the TV) and the screen goes blank. Other issues are some times the screen goes blank and you have to reboot the entire system. I have lost the router IP address at least 2 times. You have to call customer services for them to reset the router. And you know that's a 45-50 minute call waiting to talk to a human.