Frontier Communications Reviews

We’ve had Frontier Verizon for years, and are paying dearly for it $239/month. Last Thurs, the whole package went out - internet/cable/phone. Spent the entire day troubleshooting via Frontier’s app. The soonest they could get a technician out was Tuesday, 6 days later. Called to speak with rep, but to no avail in getting service sooner. Was told I could push back to later appointment, but I wanted sooner not later. Technician came out this morning. He found the issue to be at Verizon’s hub box, not our home. We lost all services because a contract technician took our “jumper”and placed it in a new install slot. Therefore, taking service from us to set up a new customer.

Please READ, DO NOT GET FRONTIER for Phone Service. They are the worst, it's going on 6 weeks now & my mom still hasn't got her phone service fixed, she's 76 & has NO Phone Service. Cell reception doesn't come in where she lives. Numerous times I'm on the phone with "Customer Service". I explained that my mom is 76 & has no communication. They tell me the same ** about getting someone to come out to repair the phone line. Every appointment they schedule no one ever shows up or even calls. All they say is Sorry & schedule another appointment to have no one show up. 6 weeks of them lying & saying nothing but ** to her & on top of that they actually sent her a bill even though she has had NO Service for over 6 weeks. It makes me sick what they're doing to my mom. THEY DON'T DESERVE Any Stars, but you have to select one to continue. PLEASE DON'T USE FRONTIER FOR PHONE SERVICE, YOU WILL REGRET IT...

After realizing we have been overpaying for internet service, upon calling customer service, offers came left and right. None were satisfactory and as they kept lowering, it pis@@@ me further. Then, they want $50 for me to package their friggin router and take it to UPS. (T-mobile internet, if available, works great and has a 15 day free trial.) Go for it!

Appygeale ** was an amazing associate. I started a chat because a discount on our account was not applied and I wanted to know what happened. I'm not over exaggerating when I say Frontier has definitely improved in their customer service and I was very lucky to have Ms. ** help me. She was SUPER helpful. She answered all the questions I had. She was also very nice and patient with me. Very professional, as well as being down to earth. I have never left a chat or phone call satisfied, I've always had to call back/start another chat in the hopes of getting someone new so they could better help me. Thank you Abbygeale for being awesome at your job!

Made an appointment for absent phone and internet service. Stayed home from work. Technician never showed up. No apologies. They actually claimed that I cancelled appointment which is absurd. No internet for 3 days. Promised me a $55 credit but did not follow through. No shame. Worse than Spectrum!!

Frontier Communications now offers fiber optic networks. I signed up 2 months ago, and everything was fine the 1st month until the competition (Omni Fiber Optics) was laying their conduit and cut Frontiers line. That was April 18th and I am still waiting for Frontier to come out and repair the line. What an absolute joke. I have been on the phone with customer reps every day and they cannot tell me when someone will repair the line. (Ticket # **). Meanwhile I am being billing for no internet service. Reported it to Ohio PUCO but they only handle complaints towards utilities not the internet. Tried contacting via Twitter and no resolution in sight. Going to cancel and get out of this contract before they charge me anymore months of no internet. Good luck if you have a service issue getting resolved with Frontier Communications. More worried about laying conduit and getting the next signed customer than customer service.

Sick of paying a lot money for cable when every channel on Frontier plays the same crap over and over again. I know you people that work there don't give a crap. THE PEOPLE THAT HAVE TO PAY FOR IT DO!!!! Something needs to change or I'm going to cancel. I'm sure you don't care about that either as long as you have other paying customers right. It crap and something needs to change and the stations that are playing some movies we don't get anymore or can't get!!!! IT NEEDS TO CHANGE!!!!

Thank you for your response. Cancellation is complete.

Fiber internet installers made a mess of my yard. Parked and trespassed on my private drive and street. Their ‘easement’ was parallel to my private street on the public road. But they found it more comfortable to camp and make a mess on my road. Dug up, ran over, walked on plantings and grass. Littered cigarette butts, cable ties and fasteners which would have damaged tires. I’m not a customer and never will be with these inept people.

We were out of the country for 4 months. When we came back they wanted $400 to reconnect our internet. They took the payment and they canceled the service date 3 times already. I think I'm going to talk to a lawyer.

Switch and bait experts person on the phone you talk with to upgrade to a better speed sells the service at One price and then blindside you with other hidden fees when it comes to your bill. The bottom line is all they care about is getting their money. They have absolutely no customer loyalty at all, that's what you get when they're only two, maybe three providers in your area. They must know after a few bills cycles people are not happy so they have a mandatory $50 equipment restocking fee when you close your account.

Warning, Frontier Communication is not an Internet service provider you want to sign up with. Connectivity is poor at best, constantly rebooting, slow, poor connection, poor customer service. We ended up having to purchase a device that would automatically reboot the modem. Would call customer service, they would confirm the system reboots several times a day, nothing appears wrong with the line, must be the equipment in the house. Several new modems, same issue. Monthly price went up. That was it, went with Verizon for Internet and phone and haven't had a bit of trouble. Cancelled Frontier Service, Internet and phone, in mid January, had the phone number ported out to Verizon.

I recently signed up for Frontier Internet service, and unfortunately, it has been a highly disappointing experience. From constant outages to abysmally slow speeds, Frontier Internet has been nothing but a headache. Firstly, the reliability of the service has been abysmal. I've lost count of the number of times my internet has gone out, disrupting my work, online streaming, and gaming. It's incredibly frustrating to have to constantly reset my modem and router just to get a stable connection.

I contacted Frontier Communications to subscribe to their Internet 2 Gig Fiber Optics Internet Service. The Frontier Representative gathered all of my information including 2 extremely confidential items; 1) Social Security Number and 2) Credit Card Info. At the end of the call the Frontier Rep asked me to stay on the line while he put me on hold for one more item. Instead of the Frontier Rep coming back on the line he passed me to a Vivint Home Security Rep who tried to sell me a home security package. I didn't call Frontier for home security, I call for internet service. This was a total invasion of my privacy without consent to be solicited. I've tried to contact Frontier by phone but that is virtually impossible. I spoke to a Representative through Frontier's "Chat" service and they promised; 1) They would email me a copy of our Chat Transcript, and 2) They would have a Frontier Customer Service Representative contact me. NEITHER occurred.

I've been a customer for many years. Originally signed up for 200/200 internet, TV with almost every add-on (persuaded by promo deals) and telephone service. After promos expired my bill quickly jumped to almost $300/mo. I called in hopes of lowering my monthly bill and upgrade internet to a speed more suited to modern streaming demands and downgrade my TV service to basic cable channels. Before calling, I contacted Spectrum for a quote for the same services... $150. After spending 40min with a rep at Frontier they came back with 'good news'. May new bill would be $250.

I signed up for their premier internet service and set up an appointment for the installation. No one ever showed up and no communication whatsoever. I had to sit around waiting for hours wondering what was going on. Then I chatted using their useless app only to find out that the appointment was "delayed" and that someone would contact me within 24 hours. That was 48 hours ago and of course no one contacted me. When Monday rolled around I called their useless customer service department after waiting an hour on hold I was told that my appointment was rescheduled to 5 days later. Maybe my expectations are a little too high for these useless individuals but usually when I set an appointment, as a courtesy, I let the other person know about the appointment.

I was trying to cancel my service after I spend around 1 hour with one of the customer services because I want him to explain to me why if I am paying a month in advance, I still have to pay for a monthly service that I will not use because I am canceling my services 3 days before my bill is due. Again, My bill cycle is due the 3/25 and I am canceling the 22. If I am paying in advance why do I have to pay for the month of April if I will not have the service? Another issue I am canceling my service one month prior to my "contract" which I did not know I have because when I first got the services they said without a contract. They are charging me $19.18, I told them that is ok, and I'll pay off the $19.18 dollars but on top of that they are charging me $50 for an equipment restocking fee. I couldn't get in contact by phone. Everything was via chat.

I was a customer for years. The internet service was spotty and slow. During the month there was times when the internet was not working or extremely slow. Final straw for me was when the modem stopped working. I cancelled the service. Dealing with the customer service on the phone was extremely time consuming. Dealing with customer service over their web site was also extremely aggravating as they do not offer any assistance nor do they care. I was informed of a mandatory $50.00 restocking fee for canceling my service and if I didn't drive to a UPS store to return their broken modem the fee would be $100.00.

I have been with Frontier for nearly two years. Never had an issue until now they overcharged me on my bill 163 Plus $82. I was told that I can get the 163 back. Waited two to three business days and it's been longer and they say that they can't pay my $163 back to my account because it does not show up as Detective and their system which is clearly wrong because it is showing on my online banking system. I am morally disgusted and embarrassed to say that they are the far greatest company to use for entertainment source when I have rotten top reviews about how great this company is to use for cable and Wi-Fi. I recommend highly not to use them cuz they will steal your money and if they are reading this I'm going to issue a fraud against you.

When I signed up for Frontier Internet, they promised a $200 Visa gift card, and I have the sales order that says I will receive it. They say that since I get an ACP discount for being on food stamps, I am not eligible, but my sales order says I will get the ACP discount and the gift card. They say that the sales order does not matter.

I have been a customer of Frontier since they took over Verizon accounts. We have never had great service with some rooms in our house having no service. EXCUSES is what we always got. Odd too because we always had great service with Verizon with all rooms good wifi. Over the last 3 years we have had times of no internet sometimes a night and sometimes days. When you call in they give you the story that it is your box and then come back and say, "Oh no. It is national outage in certain areas." We lost service 13th March 2023 and we called when we got home after being gone all day. They told us numerous stories and then finally admitted their problem. Next day called again saying we need internet. Husband works from home. They could not give us any information and I also sent messages through Facebook for documentation purposes (thank goodness).

Frontier Communications is without question, one of the worst companies I have ever had to deal with. The service is terrible. Last summer I had to have techs come to the house at least three times. Currently, the phone isn't working. I decided to end them as my service provider. I called customer service and was on hold longer than 30 minutes, only to be disconnected.

I got Frontier internet installed on a Friday evening and it stopped working on Sunday night, frontier could not provide why service stopped for almost 2 weeks but all neighbors who had it said the same thing, ending up switching to spectrum (an amazing company) frontier told me since my service didn’t work for all of the month I would get a bill of 20 dollars, cool. Two months go by and new bill, finally got a letter from a collections company for 51.66 even though frontier told me not to pay that full price, long story short I paid it so it wouldn’t affect my credit and I highly urge anybody who has them to cut your loses and leave. The customer service team will lie to you and deceive you.

You can never speak to a human being, cust serv number takes you to an automated system. Chatted for over 30 min with someone to change my incorrect phone number on my account and wanting to pay bill electronically through bank but NOT through their autopay. Actually wanted me to give my dr card # and CVV. Seriously?! So I guess paying as I requested could not happen but this guy wasn't reading & retaining. Total waste of my time.

I had their service for years because it was the only provider available. There were consistent outages. I had enough when I received 1 month of texts from them saying they were aware of the outage in my area and would be sending someone out to fix it. I called and asked how long because I'd been waiting a month. They told me that I needed to alert them of the outage even though they were sending messages. I told them I want to cancel and was told that because I was 4 days into the next billing cycle I would be charged for that entire month as well. I called to dispute it and was told someone would get back to me, but they never did and they sent the bill to collections. The bill for two months of service that I didn't receive.

Absolutely useless customer service. I have been trying to get internet set up at my house for weeks and no one can keep an appointment. No customer service rep can give me any answers as to why the technicians keep cancelling or why they don't call me even prior to appointments. Absolutely no help from anyway. Worst company I've ever had to deal with by a long shot. Do not use them if you want to keep your sanity.

I attempted to cancel my 2 landlines, retaining my internet. The rep gave me a reduced cost pkg! That was the LAST time I was happy w/ Frontier. That was on Feb 8, but they logged it for MARCH 8, leaving all on hold, phones still on, generating a new bill! After an hour on hold, a nice rep fixed it, got phones shut down w/in an hour AND SHUT DOWN THE INTERNET TOO! Another hour on hold (actually 1:07, after they called me back at their convenience), tech couldn't fix, scheduled appointment, then claimed it was a neighborhood wide problem, they didn't have to come out. So NOW, refuse to confirm my cancellation in multiple dropped chats. This is approaching criminal fraud, all documented in chat screenshots. Thank God I don't have auto-pay! I'm filing a PUC complaint, & calling my local investigative reporter.

I really can’t understand why this company is still in business?! Extremely incompetent Customer service reps and supervisors! They’ll steal your money from you and make you think that you’re the problem! I didn’t have Internet service for three months straight. I tried to work with them. NO resolve! Yet they took my money every month knowing I didn’t have service. Finally when I got sick and tired of being sick and tired I ended the contract and requested the three months that I didn’t have service back. They agreed. However when they sent me the gift card (claiming they couldn’t put the money back on my credit card, the card came and the paper said three worth of money was back). These Thieves had the nerve to refund 2 months back to frontier with no notification and only sent back one month to me! All in all Frontier is gross.

We are a local business and use the Frontier Internet and Phone service. We also use Internet-based phone services (VOIP). On January 19th 2023, after a storm, our internet became incredibly intermittent and then would cut out altogether for hours at a time. When we did have service, the coverage was so poor our phone calls would drop and clients could not get through. We could not load internet pages. After our I.T. person checked everything internally, we called for tech support. The soonest they could come was February 1st. We were told the tech would come between 1 pm and 8 pm. It seemed late, but we waited. Nobody came and nobody called. I called tech support at 8:30 pm and was told we had been rescheduled to February 22nd.

My wife and I rented an apartment at 8601 Esquire Trail, Fort Worth, TX, 76244 from Oct 2019 until Feb. 6th 2023. We had signed a lease yearly. The last lease was supposed to be from Oct 2022 until Oct 2023. On Jan 25th my wife and I were held at gunpoint outside our apartment building, had items stolen from my truck and my person and then had our other vehicle carjacked. Needless to say we worked with our leasing company to get out of our lease and move. We had been using Frontier Communications as that is the only service available on the property. We had paid for service a month in advance. On Feb 3 I chatted with three different people at Frontier because the chat room kept going down.

Had an appointment scheduled for tech support - no updates - no one showed - then get a text THE NEXT DAY saying someone will be here in a 6 hour window. I’m not available for them at their continence. Show up when you are supposed to OR update the service ticket!!!! Multiple calls to the company and NO ONE had answers! I wish there was a different company I could go to!!! Frontier went bankrupt for a reason!!!!

Had Frontier for over 2 years and service never improved. When we had visitors we had to limit who could be on the internet as it slowed to a snail's pace. If you don't mind buffering then this is your internet. When I closed my account I was charged fees that were never discussed (Cancelation Fee, Restocking Fee,) And talking with Customer service is like talking to a wall, they are not willing to discuss or change their stance. You will pay or they turn it over to collections and that is how they discuss it. Sign up at your own risk.

I have never had a good experience with Frontier, but just like other Frontier users, they are my only source of internet for where I live. If I could give zero stars I would. It took them over a month to finally hook my internet up, then after a month of using it, it went out. I then had to wait three weeks, just for them to reschedule on me. One more week passes, another reschedule. Another week and I finally have someone out there. They "fix" it, I have internet for a while, goes out again. Play the usual waiting/rescheduling game. Someone finally comes out, tells me the last technician did everything wrong (installed wrong modem, didn't strip copper wires, etc.) and this technician "fixed" it. I have internet for a while.

Not sure exactly what happened but the driver came back and did the installation finally. Internet is working and the driver apologized for poor communication. Had to dock a star due to the needless drama.

Our landline wasn't working properly. It would ring once, then nothing. When we called in a service request we were told they couldn't send anyone out for 3+ weeks. This is my husband's business phone and phone number he has had for 45 years. At that point, we went to a new communications company. Our phone number was supposed to be transferred over to the new carrier, and here we are weeks later and nothing has happened. When I called Customer Service at Frontier I was told I would have to call a different number. I called that number, and they referred me back to the first number I called. So, here I am with no one to talk to. The choices they gave me on both numbers were not what I was calling about, and I couldn't get to a live person, no matter what. Worst customer service I have ever experienced.

I have Frontier as an Internet Provider. The service is horrible. The internet is up and down as much as 12 times a day to 24 times a day, currently. In the past, connection would go down and stay down. Then I would call customer service, be on hold for one half to one hour, get a customer service person on the line, be put through paces of rebooting, checking my electrical connections, yada yada, then FINALLY get to the point of send a worker out here, but, 9 days, 11 days, 19 days waiting, three changes of modems later and what do I have? Well, it is not shutting down altogether, it just disconnects, the modem goes from red lights to green lights to finally the blue globe and a couple of minutes later, the internet is back, only go back down a few minutes later. This up and down thing goes on all day long and I guess it is related to peak service hours but I can't really tell any more because it is up and down so often all day long.

I would not recommend this company for internet services. I was scheduled and then rescheduled for an installation 3 separate times. Every time was a no call, no show, after we arrange to be there. The first time I was told we weren't home. We were not only home, but in the yard the entire time. This was the worst customer service experience I have dealt with in my adult life.

I prefer to use the Frontier chat for quick correspondence, however, the agents are rude (repeatedly disconnect the chat) and have asked me for my full social security number numerous times. Today the agent asked for some of my personal details and logged off all of a sudden. This is a red flag! On another note this company was supposed to transfer a previous address account to new one and did not. Months later I found out (after collections agencies called me) I was being charged for 2 accounts at same address. 1 account in collections. Also, I run rental properties and specifically advised the set up agent that I am using these services for rental properties and to block any additional paid features from being purchased. This last summer several months of additional charges in the hundreds on my bill, when I called to get it removed they would not do it. Stay away from this company!

Frontier unduly charged our account, even after we canceled service, moved homes, and turned in our router. Frontier customer representatives admitted as much, notified us that we would not be billed further, and even stated there was a credit to offset the incorrect charge. However, there continued to be charges and then ongoing harassment. We will never use Frontier again and do not recommend using them if you value customer service.

**- Disconnect on 12/19/22 due to move to North Carolina.

After this review, Frontier's customer service experience was better. I am not sure if the review I wrote is relevant to the experience I had after, but if so, it should not take a bad review for Frontier's employees to be giving good customer service. Good customer service should be provided consistently, on every call.

1 GB speed and I am getting 80 GB speed on wireless. Technician came out said they can’t do anything about it since they don’t guarantee wireless speed. Apparently Verizon wants you to walk all around your house connected to a wire. Worst service I have seen. All calls go thru the Philippines and they don’t understand, can’t find your account, ask you to repeat everything 20 times and when it gets too hard for them to understand or the issue is too difficult they hang up on you.

I have been with this internet and phone company for many year only because there is no alternative. The service is horrible. My internet has been acting up since May of 2022. This past week I lost all internet and phone services. I was told the soonest they can get here is December 30. This is a complete month of no service if an emergency arises. I can't even call 911 for help they do not care. They are almost impossible to get a credit from them for not delivering the product we pay for. It is soon time to look into satellite internet.

My internet is super slow 11 mbps and .9 mbps. My 1 hour 45 minute call allowed me to explain 4 different times. Next appointment was 2 weeks away. Scheduled between 8am and noon. No tech showed up...I was not notified that the appointment was not going to occur. I called. Was was told this was peak season and a tech was not assigned yet and that Frontier would call me back in an hour. He would not tell me if a tech would be arriving on this day or not...eventually I learned that I had been rescheduled for 2 weeks later.

Frontier was perhaps the only internet service available in our somewhat rural neighborhood for many years, and because of that, the slow internet speeds were just something we got accustomed to for our family needs. During the pandemic, a hotspot was leased from a cellular carrier in order to provide additional bandwidth for working from home. When news of a new internet service provider being an option in our neighborhood came in early 2022, almost everyone here jumped at the chance to switch. That is when the true colors of Frontier's customer service came to light, as knowing they were losing 25+ customers caused a service disruption to go on for weeks. We literally had no internet service from them for almost two months.

I have been with this cable service since AT&T had it. Over time there is less new Content and the bill keeps getting higher. I’m coming to understand that cable TV is a scam and you can just pick and choose what you want and pay for that. Frontier is a joke.

I was without internet for almost a month before I finally canceled my service (today Nov 7). I called probably 10 times regarding the same issue. I was constantly promised to "expedite" my ticket and that the agent was "going to follow up tomorrow" and no one ever did! No one ever got back to me. No one ever communicated why a technician never showed up for the appointment I had set up. When I called to cancel my service they acted like they didn't even care. I had this internet for over a year and it was worst customer service I ever experienced in my life.

Our service went out due to work being done by Frontier and after an hour and a half on the phone trying to get someone back to correct their mistake the best they can do is send someone out in 4 days. Not acceptable! This is the 3rd time they have messed up the service and not been able to come out for days. I have no recourse and as a company Frontier just doesn't care about customers as long as you pay your bill.

I had Frontier for a year and there were always problems with my bill. They constantly added charges to my bill that weren't part of the contract. When I finally got tired of dealing with them, I decided to end my contract with them and started to try to close my account with them in October. The representative from frontier said she didn't know how to close the account and I had to call back in November because that was when my contract is truly up. In November I was told once again I couldn't close my account even though my contract was truly up.

Cancelled service, was told that would be charge until next billing cycle (which would be another month) even though not using their service and on top of that I will be charged an extra $10 disconnect fee. Total Rip-off!

I live north of Minneapolis and we have two options for internet service, Frontier and a locally-owned company using 5G technology. We chose to go with the 5G service because we wanted to support a small local company and their monthly rate was less than Frontier. We ended our service with them 5 days into our billing cycle. They will not charge a customer a prorate for a small portion of a billing cycle's usage. I have spoken with them multiple times and they will speak to you as chipper as they can be, but they will not accommodate your needs nor will they empathize with you if you're in a financial situation that doesn't allow you to refuse to pay them.

They always make a mistake with my monthly rate. Always took triple my rate and they have to take up with another department to see if is okay to give you your money back and if it's approved you'll your money back in 21 business days (Per mistake. You'll have to do each of them separately.) and if you cancel your Frontier Communications services with them then you have to wait 3 billing cycles (3 to 4 months) and you have to call them and remind them.

I had Frontier internet a little less than 6 weeks. That's all I could take. Gaming was pretty much impossible, connection dropping every 10 minutes or so. I contacted Frontier 3 days after installation due to internet dropping. Was assured there was a line break. This continued for the next month. Internet down, contact Frontier, get an excuse. The final straw was a 5 day outage, over my bi-weekly weekend off. I pay for Playstation Plus, I pay for an online game. No playing. No streaming. For 5 days straight, and a different excuse from everyone I talked.

I hateeee this company. Literally the worst in the world. Directly asked them about programs, incentives, etc. for low income individuals. They tell me there are none. I find out later about the government ACP program, which entitled us to a waived installation fee and money off our bill every month and Frontier is a provider under this gov program. Only 4 days after having his cable installed, my father passed away. We called and immediately cancelled the service since it was for him and we were assured there would be no balance nor charges due and the installation fee would be waive (which we were fighting to have waived since he was eligible for the gov assistance program anyway). I also returned my equipment and they confirmed receipt. Didn’t hear from them after they.

I have had Frontier for many many years and being a loyal customer. Months ago I notice that my internet bill was so high and I called customer service and they said my phone line for the internet has been used for long distance call (calls to New York from California) and billed me more than $800. Thought my 5 year old has been messing with the phone because that would be an only way coz why would someone sane would make phone calls like that. After making million phone calls talking to many many agents, repeating the same story over and over again every time I was told that the phone line will be added and just pay $344 and your account will be current and back to normal. So I was so tired of it and paid it. They were supposed to give me an explanation on it within 72 hours. Of course no one call back.

We switched our internet to Frontier Fiber on July 24th. The Frontier tech said another team would be at the house in 3-4 days to bury the line (which is lying across the front yard). After a week, we checked back with the tech that did the installation and he said the ticket he entered had been deleted so he opened another one. On August 8th, the line was still not buried. Called customer service, they had no record of any ticket for us. I was told one was being created now and another tech would have to come back out to the house to do a site survey before the ticket could be handed over to the 3rd party who would do the burial. I called back later that week and confirmed this had been done and the scheduled date for burial was the 19th. No one came. I called back on the 20th and was told the vendor just got behind and they would be onsite Monday the 22nd. No one came.

After Frontier's fiber optic internet service is out, 2 days and counting, it has taken 2 days for Frontier to put a notice on the phone number you call to say that the service is out and they don't know when it will be fixed. No estimate!!?? Frontier's fiber optic service for the entire state of California is down. No public announcement about when it is expected to be repaired, doing everything we can to repair it, thank you, customers, for being so patient. NOTHING!

We stayed home to wait, both of us, from 8 AM to 12. At 11 AM they sent us a text saying they closed the ticket because we weren't there even though we were. There were actually three of us here and always near the door. After calling them to complain they said they'd send someone later in the day. When I called yet again at 4:45 they said, "No, sorry, the service technicians only work until 5 PM." Just a run around from start to finish. So far, to try to get them to provide what they are taking our money for, I've lost one of my days, my wife's day, and about three hours on the phone. What a joke. I will be looking into other providers tomorrow.

I use Frontier internet as it is my only option in my area other than satellite. I want to tell share my experience with anyone who is considering using them. I had an outage on July 8th or 9th 2022 which was caused by a storm. I chatted with their tech support on my cell phone for 45 minutes while we went through all the troubleshooting steps. They determined they needed to send a tech, they scheduled the tech for July 28th, yes that is 20 days later... Unknown to me, they moved my ticket to completed on the 16th of July and never told me and the technician never showed up on the 28th. I chatted with them again today, they couldn't find my ticket so we went through all the troubleshooting steps again to be told they would have to send a tech again and it would be on August 30th, yes that is 20 days away AGAIN.

Updated on 08/22/2022: (a One Star rating is at least One too many!!) 1) 7/25/22 Services Cancelled. 2) 8/8/22 found "Final Billing" charged to Credit card. Called and was explained due to the billing cycles this was correct - No proration and informed an extra $10 was included as a Disconnect Fee. 3) 8/22/22 received a new bill in the mail for $30.75 due on 9/06/22 - I DON'T THINK SO!!!

I have had Frontier service for years. About a year ago they increased the rate on my service without notifying me and switched me to paperless billing without my request to do so. Despite my requests to receive a bill, they never changed it and never even sent me an electronic bill. So I continued to send in the payment I had always been paying every month. After a year they had a collector call me to demand payment for the difference in what they increased it to and what I had been paying, plus a slew of late charges.

I had decided to discontinue my Frontier cable due to extreme price increase. They only care about their new people, no loyalty. I paid till 7/1 and cancelled 7/5 and was then bill for the entire month. Was told that is normal. Who pays for service that they don't have. I told them I would pay for the 4 days and the 10$ disconnect fee, but that was not $181+. NEVER use this company, total thieves.

I would give Frontier wireless a flat out zero, if it was a choice. First, the internet is terrible. Second, the service is even worse. I was told by a tech on the phone that he saw a frequent disconnection issue with my wireless and that it was a line issue. I made an appointment, and mind you, I live 2 1/2 hours away as this is my rental home. I drove to the condo not once, but twice to have a NO show on-site from the technician. The first time I called half an hour before my set 1-5pm time range, and was told that a tech will show, but couldn't give me an exact time. I call 2 more times during the timeframe, both times telling me someone is coming. Well, no one showed. I drove up a second time with a new appt., and got a text confirmation the day prior for 4-8 pm timeframe. The morning of, on-site tech tells me I'm not on the schedule!!! Frustrating! I have to say these experiences are beginning to be traumatizing!

For 3 years I have had Frontier for INTERNET with a 500/500 mbps plan at a little over $61 and change per month (it was much cheaper when I started out with them at $29.99). Yes, it has doubled in three years time. Atrocious! I had Verizon before they were bought out by Frontier and stuck it out with Frontier because Verizon was decent to work with.

I have 1 Gig internet plan, this is fake anyway because you don't get that speed everyday, I have a work zoom meeting and the speed becomes less than 100 MBPS. Freeze and so on. When I call customers service, the waiting time is over 40 min then you will be transferred to another person and ... he/ she will start working on the issue then call disconnect and they JUST DON'T CALL BACK. If you call again, it's another 40 min holding so I drop it. I made this call 11 times so far to fix the issue. Customers have no alternatives. Only two companies and I heard other one is same.

I moved to Bandon, Oregon in November 2010, and signed up for a land line phone with Frontier. I was told that I had to wait to sign up with internet when a customer in my neighborhood dropped their service, which turned out to be January. The reason that I chose Frontier is that the people I bought my house from recommended it; it was Verizon when they had it. All was fine until a few years ago when Frontier became Ziply Fiber. Apparently Ziply is only in Oregon, and everyone else still has Frontier. The company isn’t doing well financially. I was called by Ziply and told that fiber optics were replacing DSL, and I needed to schedule an appointment for installation, so I did.

We have had Frontier for years. Very up and down on their service and support. We are in the middle of an outage-service has now been down 48 hours. To get an update, you have two options…call the general number or use the ticket #. They tell you that the phone #is a recorded message about your outage…but it is not. You wait and wait. 30 min last night just to hear that it’s an issue in the corp office and the person knew nothing else. Tried w/ the ticket # and got the status that the “ticket is being worked.” No ETA, no proactive communications. Painful customer service experience. Btw, when logging in w ticket #, I had to prove I am not a robot 5 times. Really? For a nothing update? Really poor communications for a company with the word in its NAME.

Literally all I was trying to do was change my bill pay options... I was transferred around and time was wasted. Tried to do it online but app didn't recognize any of the same information that customer service agents used to pull up account... It took hours and hours just to complete simple stuff

Updated on 5/20/2022: In response to Frontier, this was my reply: I have reached out and all I get is false promises. My online statement has yet to be adjusted and even has a late fee?!? I don't trust any Frontier representatives as they have all lied to me on numerous occasions. WHEN my statements truly reflect the removal of the bogus charges, then I'll know it resolved! Frontier should give me discounts for all the frustration during this issue, it was NOT until I contacted the FCC that Frontier even bother to contact me in the first place! You say it’s NOT intentional, try telling that to the Frontier customer BLOGS, even your own tech support that came to my house WARNED me of this Frontier practice! I will continue to scream this story from the mountain tops UNITL I get an apology and a resolution!

First time I've been mad enough to write a review but this company is so bad that I have to vent. First, their service goes down all the time. After you talk to several people and get a service appointment weeks out they never show up. I have sit at home many times waiting for these people just to have them send me a text after the scheduled time to cancel. When you call they say, that's unfortunate and try to schedule for another couple of weeks out. Some people work from home and do school from home. It's not just unfortunate. They have terrible service and can't fix anything when it inevitably goes down. They offer no solutions and basically just say sorry about your luck. I've never wanted to leave a company more than Frontier. Unfortunately, They are the only provider in my area for at least another year.

I was optimistic that this would be better than Cox Cable. Don't be fooled... It was worse! If you want to waste a huge amount of time, and get extremely frustrated, give them a try. Beware that their sales person was terrific, but they left the cable lying in our yard for a month, I had to call 4x trying to get it resolved. The internet service went down for 3 days with no explanation. All I asked was to not be billed until they completed the installation & they simply refused. DON'T FRUSTRATE YOURSELF! STAY AWAY FROM FRONTIER.

I have been a long-time customer of Frontier. I was overcharged for 3 years because I didn't check my bill, my fault. But, The also didn't make the changes they said they would and I trusted them. I recently noticed that the changes from 3 years ago, I know, were not made and I called them, omg, headache! I finally reached a person, pled my case, they were going to up my speed to 500/500, great! No chance on getting any $ back from overpayment of $50+ a month for 3 years. The lady asked if I wanted to keep my home phone, I said yes. I need it for work and my wife does as well. The tech hooked up the 500/500 internet, worked great! Problem is, they disconnected the phone!

This is now day 15 with no phone or Internet. There was a snow sitting Storm on April 19th that took down their line and still no fix in site. I live in a rural area and have no other choice and no cell phone service either. There are several people in the same boat as me. Some elderly and some like myself with medical issues with no way to contact emergency services should the need arise. It's no wonder they filed for bankruptcy if this is how they run their business.

There aren't enough upset words in the English language to describe these morons. If there is a problem that can occur with internet connection or speeds these guys make it happen. They are our sole option where I live cause they have a monopoly up here. This means we get slow speeds, peaking at 2 Mb/s when we are supposed to have 10 Mb/s, terrible connection, and very slow service. Just recently I went through a whole MONTH without word or internet from Frontier. We still paid for that month too. If at all possible pick literally anybody else. Take Dial up over these clowns.

I had Frontier Communications internet service for over 15 yrs, simply because there was no other service, with the exception of satellite broadband, available in my area. Recently my local power company contracted with a provider and started running fiber optic thru the area. I immediately signed up knowing it would be better even if it was more expensive. After years of complaining to Frontier about the slow speeds and constant disconnects, all to no avail, I was happy to kick them to the curb.

The Social Media Team offered to "broker" a resolution to this issue, and to my amazement, they did! They were able to get local Frontier employees in Santa Barbara involved in the issue. The local technician walked the site, listened to the issue, understood the events to date and took ownership of the problem. He is a RockStar for Frontier as is the Account Mgr they assigned me.

Frontier Corporate would do better to just delay installs, giving customers credit for free months of service while they wait for Frontier's techs to do the install work. I would not have thought it possible to redeem Frontier in my eyes, but Jacquelyn and Jonanthan did. Well done!

I scheduled a transfer of service from one address to another which was confirmed by Frontier Communications. The Tech never showed up, never called, and when I called they promised that they will still show up, and they never did. I called again and scheduled for next day, again they never showed up, this affects us since we work from home since COVID, and they knew that, but I guess they didn't care.

I have had Frontier for 4 years and have had nothing but problems from day one. My service has been out more than on. Again I have no service, yet again tonight. All done and cancelling even if I have to go with no service.

I needed to change my method of payment. The "manage payment" section was no help so I tried to talk to a person. I was asked for my 5 digit passcode. I don't have one and never did have one but there was no way to get to a live person without it. The options given did not cover what I needed. I finally, after numerous attempts, changed the method of payment but I still can't talk to a person to find out how to get the 5 digit passcode. My voicemail is now inoperative because I can't get this mystery 5 digit passcode. Please, please Frontier spend the money and give us a person to talk to.

Garbage internet. Nobody cares about your problems. 3 techs can't fix it. It's straight up trash. It's the worst I've ever experienced. I will never live anywhere without Xfinity ever again. I'm literally moving.

I have proof from my bank I paid my bill Feb. 7 electronic debit! Got a letter stating I have Two days to pay with money order or cashier's check! Funny thing is MY BANK HAS PROOF! Has to file a chargeback! When I called, you said I had insufficient funds in my bank! Ha Ha. I always keep over 3,000 in my account! Now you humiliated me! Goodbye FRONTIER! Over 20 years! Hello SPECTRUM!

Had a technician come out in August 2021 to fix internet issues. He said was fixed and I told him I did not feel like they were. Internet has been slow and we get knocked off when streaming often. Just dealt with it as we are in the country and calling in for repairs is a nightmare. Nothing less than an hour on the phone. Still felt original issue never resolved as light on modem was still red. Fast forward to this week. Called. Had technician come out (he did a fabulous job). Worked on the fix for over 4 hours. He also stated job was not fixed from previous time…. Called to get refund for a service I am paying for $77/month now $82/month; but not receiving what I am paying for. When I pay $50 for gas I expect $50 in gas. I expect the same with internet. $10 credit is not justified IMO.

I have had trouble keeping my internet and phone service up and going ever since Frontier took over Verizon. I have been without a business phone line and fax for days due to an internal error. Someone did a hard disconnect on my phone line and it has remained unrepairable. I have lost my fax number that I have had for over 20yrs. I have now switched to Spectrum.

Updated on 01/08/2022: Now on day 14 of no phone/DSL. Different story every time I call. Can not tell me when it's going to be fixed. My first review got a response a few days ago but that is as far as it has went. Horrible way to treat a 15+ year customer.

I had 1200 ping before getting to this website but I guess they realized I was going to trash them so they put my ping back down. You're on thin ice, Frontier Communications. THIN ICE. Just because the technician you sent that one time was really really nice all things considered that doesn't make your internet service less terrible. I've been dealing with ye for over 6 years by this point and things still haven't gotten any better.

I work from home and would not recommend this company. I have needed a tech to come out and they are no call no show. When you call in the appointment has been changed with no communication. Regardless of whether or not you can use the services they charge you for them. On top of it all I wanted to upgrade my internet because I was told that would help and they will not send a tech out to install until 01/24/2022 even though a tech is supposed to come tomorrow and repair the lines. I wish there was another service provider in the area. They would lose a lot of business because of their lack of service.

Avoid using Frontier Communications for your Internet, TV, and phone service-- you will sleep better at night and avoid lots of frustration and anxiety. Cheap is no consolation when you cannot communicate. Frontier is by far the worse Internet provider, and their service is deplorable. I own three properties with services provided by AT&T; Flow in Jamaica, and Comcast. The equipment is so far behind these other companies that it is laughable. Most annoying--there is no voice feature on the remote to verbally ask for shows or channels, etc. The most egregious part of the company is their "no service." I am currently scheduled for a technician to come out 5 days after the initial disruption of service to get my Internet and TV service restored. This is about the third time I have had to wait between 3 to 5 days for a technician to be scheduled. This is unconscionable!

Been a loyal customer of Frontier for 8 years ever since they took over from Verizon. This year their internet service really downgraded even being on the 500/500 MBPS plan with multiple outages every month. Each time tech would change power supply, outdoor ethernet box etc. on Friday 12/17/21 the service went down again but they wouldn't send a tech till Monday and expect me to my whole smart home to be shutdown. Spoke to a manager Damian ID#: ** with no help. Called to cancel today and they now want to charge me a $20 disconnection fee and would not refund me even a prorated amount on my bill.

Frontier bought our phone lines from Verizon fifteen years ago. Since then both the phone and internet service and the customer service have declined to the point that interactions with them are now actively insulting. We've had phone lines hanging in trees and lying across driveways for well over a year (this is not an exaggeration - I have pictures.) The service goes out every couple of months due to this ridiculous lack of maintenance.

I recently received a mailer offering impressive "Gig" Internet speeds at a reasonable price. I called, ordered service and was given a 1p-5p install window for 12/07. The install tech never arrived at my home. He called me at about 3p and said he needed a bucket truck for my install and it would take 2 hours to arrive so he was rescheduling me for an 8a-12p install window on 12/09.

We have had Frontier Communications formerly Verizon FIOS for at least ten years. First the good - the reliability has been excellent. But customer service is a joke. My wife accidentally bought a season of a prime time tv show. She spent an hour on the phone spent trying to convince them we were a customer. Finally they never took the charge off but they inexplicably cancelled one of our premium channels. They dropped an animal channel, the weather channel, and most recently Bloomberg Business channel. No price reduction of course. We wore out a couple remotes. When I went to get replacements they wanted $15 each. Seriously! When I finally cancelled my service, they have the nerve to charge a $10 disconnection fee. I wonder what marketing genius came up with that one. I am so done with Frontier Communications. I switched to Spectrum. So far so good.

Had to pay deposit on phone until which time after 1year of service I would get my deposit back in full. Now 1 year later after every payment has been on time for the full year they will not give me my deposit back in cash as agreed on. They will only credit my account. What shady business. Straight up liars.

In September, various construction crews and trucks began showing up in my neighborhood, towing around spools of orange conduit lines and ditch witch equipment. I later found out that they were here to install Frontier Communications in-ground, high-speed, fiber-optic internet. As a Charter/Spectrum/BrightHouse customer for over 10 years, I can say that I was initially very excited about having another option for an internet service provider.

Frontier installed my fiber optic cable months ago. They had to run a new cable from the street to house. They advised me a different team would come out to bury the cable. It's been months, I'm on my third service ticket and the cable and warning flags are still on top of my front lawn. If you decide to use this company, ensure they complete the work before they leave because they will not return. I'm forced to change service to new provider and remove the cable and flags myself. PATHETIC SERVICE.

Terrible customer service who refuses to help in any way. Also, do not sign a contract. There are huge cancelation fees even if your business is having to shut down. Absolutely criminal and unacceptable.

I have had Frontier Communications internet in my home for over 7 years because it is the only service available to me. And the past eight years I have gone through eight internet routers all with the same issues. I have had constant problems with technical support coming to my apartment. They have either not showed up, causing me to miss hours of work waiting on them, or said they fixed the issue only to have the same problems start again that evening. The customer support line will make you want to throw your phone out the window. You have to confirm your acc info before you can speak to a human, and then give all the same info over and over to everyone your transferred to afterwards. How many times do I have to give my damn phone number and email to them? At least 3 times a call.

I did transfer my service from old house to the new house and I have return the router. For some reason they charge me for two routers and my bill now double, same last month. I did call last month, whoever answered me said resolved and today I called again, inexperienced person answered, said same thing. That why I don’t like automatically payment. I am sure for next month will same. The best way to fix problem in my own just disconnected with Frontier to another company because they are same.

Was lied to by not 1 but 3 customer service technicians. In a nutshell my account was charged off after 3 days of being disconnected. Was told if I paid my bill and started a new service that I would have internet within "a little bit". Come to find out I would have to wait 24-48 hours. Not only did I not stress the fact that my funds were low and I needed to do a paper on my computer, also that if I did not receive internet the same that I would rather keep my funds and pay the bill on my next pay day (being that the account was already charged off). Needless to say no internet within a few hours, giving my information 1 million times to 1 million customer service techs... I decided to cancel my business entirely and take it else where. Internet is slow as molasses anyways!

I originally had Verizon Fios until they sold to Frontier. The prices continue to rise and sometimes by the month. Their customer service is so-so. There are times when you are doing something else (not in front of the TV) and the screen goes blank. Other issues are some times the screen goes blank and you have to reboot the entire system. I have lost the router IP address at least 2 times. You have to call customer services for them to reset the router. And you know that's a 45-50 minute call waiting to talk to a human.