Frontier Communications Reviews

Terrible customer service. Twice cancelled appointments. I will be billed for 2 months of service without delivery of service. Customer service calls last over half an hour without a resolution. I do not recommend their service. I wish there was another option for FIOS. Customer service is awful.

Frontier Communications is HORRIBLE! The customer service is the worst I have ever encountered. The rep, Alex, would not listen to my answers to his questions, kept repeating himself, and continually talked over me. I had called customer service 4 times to cancel. They could not seem to understand I no longer REQUIRED SERVICES since I had already signed up with another company. If you enjoy getting the run around, lip service, script reading representatives, then Frontier is the company for you! I will never recommend or retain their services again.

Avoid if you’re in a rural area. DSL internet often costs around $59.99 per month, even though speeds are significantly lower than modern broadband options like cable or fiber. In many rural areas, DSL plans remain one of the few wired options, but they can deliver speeds well below what contemporary online activities typically demand. Some users have fiber internet with much higher speeds—up to 1 Gbps—and pay anywhere from $50 to $150 per month depending on the ISP and plan. Paying a premium price for relatively slow DSL service feels like poor value compared with faster alternatives where available. While some people defend the pricing, those perspectives often come from within the industry, where higher monthly rates for legacy services can benefit the provider’s business model even if the service performance lags behind newer technologies.

I recently had their service and when I had it disconnected, they decided to charge me for an early termination fee when I'm not on a contract and a restock fee and didn't tell me. I received an email the next day telling me so I called them again and ask about it and was told it was a 70 dollar install fee, not early termination fee, when I was told to start with, there is no install fee, it's free. This company is secretly ripping people off, and I would never recommend them to anyone. After over 4 months, now they want to charge an install fee, no you can not do that and I will dispute it.

I was a Frontier customer for five years and always paid my bill on time. When I called to cancel my service, I was told I wouldn’t owe anything except possibly a restocking fee, and that they would likely waive it because of my long history with them. Later that same day, my internet stopped working, so I assumed the cancellation had been processed. Instead, Frontier is now trying to charge me for a full new billing cycle that started the next day, even though my service was already shut off. They’re also trying to charge me the restocking fee they said they would “look into waiving.” It feels misleading and incredibly disappointing after years of loyalty. I would strongly caution anyone considering Frontier.

Frontier takes entirely too long to come out an replace a broken drop wire (a five minute job). Due to construction on my street and my drop running across the street instead of on my side of the street my drop is constantly getting cut. It is taking Frontier an average of 2-3 days to send someone often a contractor out to replace the cut drop. I work from home and am at risk of losing my job if I can't a better response time. I rely on the internet to work. Their automated system is a joke, I keep tell Giga my drop is cut, why do I need to isolate at the ONT, stop sending me message to do so. Frontier hasn't offered any alternatives to provide service to my home. I asked today for the breakless internet they have and was told I have to pay for it. After complaining to management, they have offered a 30-day free trail. We will see how that goes.

My internet has been out since 3/13/2026. Was told it would be fixed by 3/26/2026 and as of 3/30/2026 and it STILL not fixed. They SUCK! Over 2 weeks and still nothing. Damage to my house and not 1 word from them. Then I see they are putting in fiber optic by my house and stop about 100 feet away and don't offer it to me. Again they SUCK!!!

Absolute bullcrap of a company and this is coming from someone who never writes reviews. They 10000% purposely kept telling me a check was in the mail for me so that it delayed me getting MY money back that they kept in my account for charging me way more than they were suppose to. So instead of giving me my money back they just kept taking from those funds to pay my bill but the biggest issue is that I needed that money since it was such a big amount. Awful customer service as well because unless I put that I was a new customer signing up I wasn’t able to get ahold of anyone which is absolutely ridiculous. I spent countless hours and probably 6+ months trying to get my money back. I absolutely do not recommend switching to them.

Updated on 04/06/2026: Second review. Last review had a response and told me to reach out to customer service on Facebook to resolve issues I had. I did that a week ago with no reply. Doesn’t look like Frontier has any customer service at all. This is a refund issue I have been trying to get resolved since January.

Frontier Fiber is an awesome product. Their Field techs are also very good. Their support is the worst I have ever dealt with. Contacted them for 5 straight days. They send equipment via USPS that was not the problem. They refuse to send a tech to the house to resolve and when they agree to, they threaten you with a possible $150 service call fee. The day of the call they send a text that they have done additional behind the scenes functions to fix the problem and if you do not respond in 2 hours they will cancel the service call. It did not fix the problem. We were late to respond and they did cancel. So here we go again. One week without internet and a lot of wasted time. AWFUL SERVICE.

I wish I would have seen these reviews before signing up for frontier internet. They have quite a racket set up. Told me it would be free for 6 months, but you have to sign up for auto pay. So I did and they proceeded to bill me and charge me for services I never requested. That's why the required auto pay. When I called about it, I was told I would receive a credit for the amounts that were charged and was assured I would not be billed for them for the remainder of my free period. I did not receive the credit and there was yet another bill on my account for the items I didn't sign up for. Contacted them again and they said there was no record of that phone call, so no credit would be given to me that I was told I would get, and my bill would not be zero. Cancelled service. Was told there was a $50 restocking fee for the modems and some other $77 fee for I don't even know what for. Customer service is non-existent for this company.

Kinda crazy having Frontier Salesman come onto your property and you tell them "I'm not interested", they still try to ask questions, and I ask them to get off property and they tell me I cannot trespass them! I actually had to call non emergency police number to actually get Salesman moving off property, while he kept muttering under his breath.

For the second time I experienced an outbreak and the company are not prompting to solve my problem, I always have to wait 3-4 days to get the service restored. My Wife work from home and now she can’t because of the non-responsive personnel. That’s Ridiculous.

Frontier salesman rang our door bell. Told my husband and I we could switch from Comcast Frontier for 15.00 per month promotion for 6 months. No activation fee. Sounded great. Signed up. Next thing we know big man at our door to install a cable in our back yard. Tore up our yard and left a muddy mess. Then two guys show up to install equipment they drill a hole through our brick home and install boxes in two places. (We are getting frustrated at this point. But remember the 15.00 bucks.) The next day I get the first bill via email. 66.00! What happened to 15.00? So I called frontier. $15.00 does not exist. Not sure why the salesman quotes this to us. Couple other excuses. She was very nice but we knew we had been had. Text book bait and switch. We tried to adjust to the frontier service. For a week could not get any Chanel’s we wanted. Absolutely hated the service. So called up frontier. Salesman told us we could cancel at anytime.

I called the end of December informing them I would be moving February 1st and would need to cancel my service. I returned my equipment and my account shows disconnected. I paid what I thought was the last bill of 54.99. I was surprised that February they sent a billing statement that showed Feb 11 to March 10 I am supposed to pay $72.99 for another month of fiber 500. I called the company who said l need to read my disconnection email. So I asked is it normal that you guys charge another month of service that I am not being provided. He basically just told me to pay it.

Not a call back when promised. Amazing terms of service needs updated before your internet can work, though we agreed 22 years ago. Internet is out at least once a week but" not their fault" yet it comes back on. Pairing with Verizon. Now I know why my bill went up 21 dollars in 12 months. Run to a company that can deliver.

Their customer Service is awful, their outages are frequent and your bill will continue to rise as all aspects of the service get worse and worse. I would call to report a known outage and they would do everything in their power not to own it and send technicians to the area. They’d force you to troubleshoot your equipment and replace your router meanwhile you and all your neighbors go without internet for days. Always promise to adjust bill for lost service time, and never follow through. Absolute garbage.

I notified Frontier and requested being placed on the 6-month vacation plan. That was executed an16d then simultaneously I was billed nearly $900 for the equipment. Calling back to resolve the issue on 02/18/26 and was assured that the amount would be refunded to my checking account in "3-5 business days". No refund and returned the call on 3/2. Once again assured that the problem was resolved & would be refunded in "3-5 business days". Third phone call today 3/16, only to discover that the cable account had been 'credited' and not my bank account. Themba was very helpful in executing a 'reversal request' so that the money might finally reach my account "in 2-3 business days". It remains to be seen. Never again with Frontier.

I had switched from copper wiring to fiber optic phone. Worked good til this morning and now it's not working at all. No dial tone and caller ID. Says no line... Chatted with someone in customer services for close to an hour and still have not resolved the problem. I'm really REGRETTING from switching to fiber optic from copper wiring. This is absolutely insane. Land line is my main contacts for doctors and out of town family... and no once you go to fiber optic you can not go back to copper wiring. I AM SO MUCH REGRETTING switching.

This is the worse company I have ever dealt with in 82 years. I am a disabled veteran and loved my yard until Frontier started a fiber optic. I started a fiber optics project in our neighborhood in Denton. They left a note saying any damage to yard will be completely restored upon completion. What actually happened was they left piles of dirt mixed with chunks of my new sod. The number they left for questions or concerns was never answered and no return calls. Stay away from this company. They are dishonest and unreliable.

This company should be sued. They increased the price without explanation or notice. Made it so hard to cancel the service, kept transferring my call too many times. After cancelling, they still charged on my credit card, and then send me an extra bill. They charged $53.00 restocking which I have never been told, no agreement, no nothing!! This is a scammer, fraudulent. I was their customer many years and never missed the payment because they automatically changed on my credit card. They didn't refund the overcharge, I won't pay $53(I already overpaid), so they sent it to a collection to affect my credit score. I will never use this company again. Crooked dishonest company!!

Metronet came through our neighborhood last year, brought a directional boring machine, and did the job right. This outfit, Frontier, hired every low pay employee they could muster and started digging holes every 20' through every yard in the neighborhood. NOBODY wants this! Take your garbage service, amateur install, inferior product and shove it up your...

Frontier has very deceptive practices when you decide to disconnect their service especially due to price. I terminated my internet service due to rising cost and when I terminated they said I have to pay a $50 restocking fee. This is after many years as a customer. I was never told about a termination charge and they stated even if I have been a customer for more than 10 years I would still have to pay the $50. Do not sign up with Frontier. Luckily I make up the $50 in one month on what I'm saving. Also, I told them they lost me forever and would never return based on their crooked practices.

I had a no internet access issue, I went to the app for support and they sent me to a chat. The AI asked if I want a real agent to talk and I said Yes. I am pretty sure that the system sent me to another AI that did not help me at all. While I was texting I replaced the CAT6 cable and the system came back online. This is very ridiculous. The system works good but customer service and support are suck.

If you can stay away from Frontier. 1 star is because that’s the lowest Google rating, not my lowest rating. 1st, internet service is not stable, outage once per week. 2nd, when I cancel it, it keeps charging monthly fees. I called 2 times to stop it. 3rd, I shipped their equipment back, confirmed with tracking number, the technician claimed she had the tracking number in the system. 4 months later, I received bill from collection company, saying I they didn’t receive the equipment back. I called, they claimed they didn’t have tracking number and they never received the equipment. UPS only keeps tracking for 120 days, as soon as the tracking expired, they sent me the bill and played this game. I will try to file a lawsuit.

Frontier does not show up for installation appointments, I have been trying to schedule them for 4 months and they never show up and never contact me to say they aren't coming. I have taken 3 days off of work for this and they do not come. Do not recommend.

Switched to Frontier fiber optic Internet on Dec 31. Works fine when it's operational. In the two months we've had it there was a 24 hour period it was down. After jumping through all the hoops to get to speak to a human being I was to arrange a discount on my next bill. Now we have an apparent onsite equipment failure. Been down again for more than 24 hours. Was to have a technician here during the morning before noon. No show and no communication from them about it. Tried to request another discount for billing. Denied. Says discounts are a one time thing. Only good thing I can speak to is the pricing.

Poor communication, nearly impossible to talk to someone, seems like internet goes down at least once a month and make sure you cancel them just before your start date, they will charge you for the whole month!

Frontier has GoWild! program. My family both total of five and cost 299 unlimited flights. Guess what. You cannot use it. It’s not attached to your app. You cannot go to website. You go to customer service they telling you they cannot give you refund. They cannot attach this program to your app And they cannot provide service to attach this program to for you to use. They don’t have customer service.They don’t have supervisor. They just put you on hold and disconnect the phone. This is unacceptable. This is like stealing money from customers.

First off, when we got it they did horrible job burying line and didn’t realize there was an outside box we would need an outlet for to plug in. Then after a year price went up. I called for deals, there were none, but they sold me on an upgrade and said I could switch back if I didn’t like. They messed that up and price so high I switched company. They then charged me a $50 restocking fee for equipment, plus the higher rate for last month they messed up. I have their reps trying to sell Frontier at 9 at night at door and rude when I don’t want to speak with them.

I am extremely disappointed with my experience with Frontier Communications. The level of courtesy and professionalism from their customer care representatives including management has been unacceptable. From the initial call, the representatives were dismissive, unhelpful, and unwilling to take ownership of the issue. Rather than attempting to resolve concerns, the approach felt transactional and indifferent. When escalating the matter to a manager, the experience did not improve. There was a clear lack of accountability and no genuine effort to provide customer service or solutions. Additionally, Frontier does not honor its rewards programs as advertised. After meeting the stated requirements, the promised rewards were not provided, and no one was willing to offer a clear explanation or resolution. This feels misleading and undermines trust in their promotions.

If I could leave zero stars, I would. I have this service for about a year before they raised my rate by about 20% for absolutely no reason. I called to try to discuss it with them and apparently they told me it was because all of a sudden I was getting better service. How? I don’t know. Absolutely nothing changed so then I called to cancel. Of course when I called to cancel, they mysteriously offered to put me back at the same rate that I was before but at this point, I was so frustrated and I had already called the switch to T-Mobile so I told them no just cancel. Well then when I did cancel, they charged me a $50 cancellation fee because apparently this company is only interested in taking my money any way they possibly can. Do not do business with them no matter what you do because they are crooked.

When I signed up for Frontier I was told I had 30 days to try their service. After 2 weeks it never worked. I tried to get a service tech but Frontier wanted 150.00 dollars to come so I canceled the service and they charged me 93.42 for early termination fee, 146.92 for disconnect charge and a 50.00 restocking fee.

I was thinking about switching service. Actually scheduled the order but tried to call to reschedule. The phone system IVR is AWFUL. They will do anything to keep you from speaking with someone. The kicker is once you painfully get to an agent, they barely speak english. I can't go through this every time I need to call my provider. No thanks!

HORRIBLE customer service! I had to rate you something but let me tell you, you DON’T deserve even that 1 star!! Canceled my service on Feb 2nd, got sent a QR code to send in my equipment. Got an e-mail stating my bill was ready, and I shouldn’t have a bill because I turned it in before the next cycle. Spoke with 3 different people today, all saying different things! They considered today as my cancellation of service instead of 2/12 when I sent in the equipment! THEN, my so called “refund” is going on a prepaid visa instead of my payment method I make payments with!

I would not recommend Frontier Fiber optic internet for several reasons. First of all, the price you are quoted is temporary, it will increase after a certain amount of time. Second of all, the service goes off often, and finally when you try and disconnect, it takes almost a month for the service to be disconnected and you are billed for the time it took them to disconnect and charged a $50 restocking fee of the equipment. On top of all of this it is next to impossible to reach a human in customer service!! Very frustrating to say the least! I would not recommend Frontier for internet service!!

The 3‑month free internet promotion the sales rep promised was never applied, and I was charged for the first month right away. She said, they will honor the online promo, but they did not. My address is eligible for 3 free month but they convinced me to do it through the agent visited my home and they will honor the promo. Contacted online support and they did not help me. Frontier cheated me.

Price has become expensive, Customer Service has been decent to good, tech servicing good, time to get a tech good to bad. Biggest issue when they find out your using your own router they drop the service speed. I took pictures when I first setup my hardware and now a month after where they dropped speeds in half. Switch back to their hardware and speeds are back to normal.

Internet always out, not worth paying for when you need it the most. I can't understand the people that you are talking to. Foreign country ran business.

I was a Frontier customer for several years, having their internet service for my home. Because of my location, Frontier was one of the only providers in my area. The expected internet speeds were relatively slow (up to 25 Mbps) but in reality, we had less speed than that regularly. One of the most frustrating things we experienced was when the system went down, which it did often, there was no alert or notice of when to expect it back up. I canceled my subscription and switched to Starlink, a dramatic improvement. I canceled my subscription one day after the new monthly bill was generated/processed and was told I would receive a reimbursement for the monthly charge. Months went by but no reimbursement.

Billing due dates are non existent with this company. They send an email to tell you when it's due, but cut you off days before. The agents if you can reach them don't want to restore service even if you paid. This morning the agent simply stopped responding at all. They have yet to update my new email address within the system completely, they're still sending my payment confirmation to my old email. When I tell them they say it's been updated. But when I pay online it's still sending it to the old email. I can't troubleshoot with the eero app because they won't update my email so I can use it. Called multiple times to have this fixed. I'm about to explore my options at this point.

Frontier communications door-to-door salesman have been harassing my residence for over three months, twice a week. The sales people knock, don’t use the bell and when you tell them that you’re not interested, they’re aggressive. If Frontier doesn’t get their act together they will never see anyone’s business. This is pathetic.

This is honestly ridiculous. Frontier has let me down again. I’ve had no internet since 10am. They said it would be fixed, but it’s still down. I can’t work, and this isn’t the first time. We’ve had this happen three times in the past year. I’m literally trying to use my phone hotspot just to get online. If you’re thinking about switching to Frontier, don’t. Seriously. I signed a 2 year deal for $40. After a year it went up to $50, then $60. Now I’m paying $64. There are way better options out there, cheaper, faster, and more reliable. With them, it’s always some kind of issue. Think twice before signing up with Frontier.

This company steals money from 93yr old widows. Their customer service is nothing but criminals. The account is closed and they are still trying to take money from bank account. They are not held accountable for their irresponsible behavior. I have stopped payments cost me money and Frontier and verizon still keep trying to steal money.

The internet itself is mediocre at best. It is slow, unreliable, and not really any cheaper than any of the bigger faster companies. I would only ever use it if it was the only place that is available in your area, which was the case for me. They will tell you the installation is free, which technically it is. But later on when you cancel it is a $50 fee. Not only that, you are on a 1 year term with another hidden fee if you cancel early. I'm not saying that this wasn't written in fine print in the "Terms and Conditions", but it was never verbalized to me. So just so you know, once you cancel your service, expect to pay at least $100 extra not including your actual internet bill. There are hidden fees everywhere. PLUS, the fiber optic line has never been buried in my yard like it was supposed to be, and it has been 6 months. So basically, I have to pay them a fee for a service that they never provided.

My Frontier Service was disconnected (without our approval) at our home 10 days before we were signing the closing on the home and vacating. The buyers taking over the service apparently out in a request to shut down the internet and Frontier proceeded to do so without any communication or approval from my wife and I, the account holders.

My roommate moved out in December and called Frontier to cancel his internet account. During that call, the Frontier representative asked why he was canceling, and he explained that Frontier did not service the area he was moving to. He also mentioned that I would be opening my own Frontier account as a new customer.

If I could rate you less than 1 I would. Horrible customer service, poor to no internet. Expensive. Made to pay for internet that doesn’t work or lose my landline. Someone put some sort of answering service on my phone (without my knowledge, consent, or approval) my actual answering machine doesn’t get messages anymore. I received an email stating they are now Verizon & my bill won’t increase & I won’t be made to sign up for anything. Customer service said I need to sign up for a certain amount of time & yes they increased my bill. Their chat bot is awful & actual people you speak to are normally outside the Usa & speak poor English. Just cancelled my phone & net (which wasn’t used because it never worked). Horrible company to deal with

I am extremely frustrated with my experience with Frontier and needing immediate resolution. I have spoken with five different representatives, and each time my promotional details have been changed. This is unacceptable. I was promised six months of free service, yet I continue to be charged despite multiple conversations confirming this promotion. At one point, I was told I would need to call every month to remind Frontier to apply the promotion, which is unreasonable. I was also offered a $300 Visa gift card instead of the six free months, only to later be told that Frontier “could not afford” that option.

Updated on 02/12/2026: 2/9/2026 update, received my bill and it was $150 MORE than normal! On the bill, it states there is a $150 fee for a "Field Tech Visit." We NEVER had anyone come to the house to try and fix the problem from 1/19/2026. We still have not received a replacement part that was from a week ago (second time) and you charge for something that did not happen. I called the billing department yesterday, was told I would be able to get a credit for the time (partial) that we were without service but most importantly, the service fee of $150 would be credited back. I receive an email showing this request was sent and in review. I get another email saying "Good news! We’ve approved your credit request for $10.50 and are applying it to your account." That's a far cry from the aamount that is due back. You can't charge for something that never happened!

I scheduled a time for internet installation with Frontier with a window of 1-5pm. The day prior to the appointment I received a text message and confirmed the appointment. I was told the technician would call 30-60 minutes prior to their arrival. No one called or showed up! I called in to find out what happened and was told that they called my number four days earlier and talked to a woman that cancelled the appointment. (I’m a MAN) I took off a half day waiting for someone to show up. After talking with a representative, their answers didn’t seem truthful. I asked to talk to a supervisor and was told they would call me within an hour. No one has called me, five hours later. Think twice before scheduling service with Frontier!

Frontier is the new Xfinity, except that with Xfinity, my experience started well, then got bad. Frontier has been a mess since it began providing service to my home. I signed up during the $300 gift card sign-on promotion and never received my $300 gift card, and haven't even been able to talk to anyone about it (I get the runarounds). When my line was being installed, I took time off work to be available for it. The initial line installed at my house did not work, so the technician was unable to install my modem and router. The technician had rescheduled the installation of a new line. The new line was installed two weeks late, and another technician was scheduled to install my internet. Again, I took time off from work to be home so that the technician could install my internet.

For anyone thinking about Frontier internet, I would look elsewhere. I had been a loyal customer since 2013, and never complained about my bill going up which seemed to be yearly, until this year when it reached 94.99 for 500/500. And currently I'm seeing new promotional subscriptions as low as $29. I asked why are we the loyal customers not getting a discount and instead our monthly bill is going up. Well as of 1/20/26 I switched to another company who gave me a $50 a month for five years at twice the speed.

I am furious. Frontier came out and did not warn anyone in my household and dug up a big part of my front lawn! They installed some access box that is massive and basically almost in the middle of my yard! They then left a massive pile of dirt sitting in my yard!

Frontier communications charges for equipment even when you call in advance and give them the tracking number for the return. They charged me $150 after assuring me I would not be charged and they did it twice, once on faulty equipment and once when I closed the account. I had to dispute charge with my credit card company. I'm am very unhappy with this company.

Horrible billing service! Unexpected price changes with no notice and their internet is not great either! When you call about it, they do not care!! I will be looking for another internet provider for sure!

After upgrading to a 2 Gig internet speed, it would run at 2 Gig for a day or 2 and then drop down to 90 something megabytes. After 2 months and 30 something calls and a new EERO router, with the same result, I was lucky enough to speak to a tech named JULES who fixed my speed that I just tested at 2.64 D and 2.63 U. It has held up for 2 weeks and I couldn't be happier. Thank you Jules. CE Plano, TX.

In one word, incompetence. I was stood up twice for install. They said they tried calling the first time, but called a number that was not mine. The representative claimed they fixed the number associated with my address, rescheduled the appointment. Stood up again. The representative claimed they tried calling and left a voicemail on my phone number. Nope. They wanted me to take a third 1/2 day off of work so that they could try again. Not a chance. Get your act together Frontier.

Installation was destructive; then took two days for me to get online; billing has been an issue every month; customer service chat was a joke; spent 30 minutes on chat repeating the same things over and over; must have been AI because I never got my question answered. Trying to return a device and was sent an empty box with no instructions. Finally found a customer service number through the phone number for new service. That line will always be answered quickly I assume. Finally got real person who said another box would be sent and hopefully will have instructions this time. Live agent was very nice, but I spent 2 hours for such a simple request. And BTW, service also goes out a few times every day for a few minutes. Hopefully service is better in your area.

The worst ISP I have ever dealt with....and I had Comcast at one time. No customer service, when you do manage to get someone on the line, after a 27 minute (avg) wait. They don't listen. No internal security to prevent identity theft. Starlink is literally 10 times faster and cheaper.

Tried to cancel after years of service. I stayed on phone for an hour because they wanted to say I couldn't cancel till end of billing cycle and that I had to call back and that I would be charged for upcoming month...I will never use Frontier again.

I’ve been a Frontier customer for over 25 years at this location. They recently ran fiber within a few hundred yards of my house but didn’t bring it on down for some reason. We have had many issues in the past and the customer service has been pitiful. There was another company that ran fiber to my house recently and we connected to their service.

Terrible service! The internet stopped working on the very first day of installation. The person who did the installation didn't explain anything at all. They didn't resolve anything on that first day either. Wow, I've never received such bad internet service before.

Northern Wisconsin - we cancelled Frontier internet 12/28/2025 as my daughter works remote while on vacation and switched to another internet provider. Frontier sent me a QR code to print out a return address label to return a used modem. THE PROBLEM: The QR code can only be read at a UPS store to print the return mailing label. The nearest UPS store is a two-hour drive for me. Frontier has Giga, a chatbot, not human. I entered the information numerous times. The same response every time: Get the QR code. The Frontier phone number - 800-921-8101 is another recording that only mentions the QR code, which I can't utilize. All I want is for Frontier to send me a mailing label so I can return the used modem. But that option is not on the website.

I can't say it enough, what a rip-off Frontier is to its customers. I was paying $163.42/month for phone and DSL internet. Service was constantly interrupted. So I decided to switch to Starlink and say goodbye to Frontier. Try to find the correct phone number on their website? Good luck! Finally found it after 10 minutes of searching. When I told them I wanted to cancel, they were going to reduce my bill to $24.99, which is over five times less than what I have been paying for how many years. They sent me the code to turn in my modem and power cords at the UPS Store (if I don't do it within 30 days, there is a $500 charge). Now they require a $50 restocking fee for an outdated modem that will end up in the trash! Then they tacked on another $8.19 for some other unknown charges. Final bill to disconnect: $221.61!!!! If Frontier tries to con you into their service, don't think twice, just hang up the phone!

Updated on 01/16/2026: This is a follow-up to Frontier claiming they have resolved my issues. I notice on everyone's bad review of Frontier, the response is the same... That the lingering issue has promptly been resolved. So everyone knows that is reading this, it was not resolved, they are lying. They are a borderline scam company as far as I'm concerned and I also think this is some type of automatic bot response. Please stop lying and claiming you have resolved all these customers' issues. Please be aware of this company and avoid it.

I ended my relationship with Frontier in November. I was told that I would have a final bill which I paid 12/1. I received an email stating they received the equipment. Fast forward 1/2, I get a letter threatening collections for a $53.50 “restocking of equipment fee” which was not disclosed. After an hour and half on the phone, I finally paid and the agent Alex, rather than connect me to the line to leave feedback disconnected the call (I guess he didn’t want me to leave feedback).

The worst cs in the business. Their attempts to retain customers is pathetic and criminal. This is a failing business that is an embarrassing excuse for an internet provider who will say anything to get customers.

When the internet worked it was great, and the ad-blocker was a nice bonus. However, we signed up for the brand new fiber internet in our area and had so many outages that lasted multiple days, you would think it was satellite and we had days long storms going on. The internet was far too unreliable, and it's next to impossible to speak with a person to clear up any issues. The text message updates for outages come 12-48 hours late, and when you are actually able to speak with a customer support representative, they don't give any details beyond "oh, we see there is an outage in your area." They can't give you a timeline or any helpful or relevant information.

Horrible and they will not let you out of their contract. Overpriced and then tell you to secure your internet you need to pay more _ we lost our internet over 5 days and cancelled! They do not have good customer service either.

If I could give a 0 star review, I would. This is the worst company I've ever dealt with. They promise reliable internet and they don't provide. I have been without internet at least eleven out of the last q4 days.

They sent a third party technician out who damaged my AC unit and thought he drilled into a gas line so he had me call 911. Fire department came out and cut into my drywall to see it was the AC unit. I filled a claim through Frontier that was closed immediately saying the third part is working with me which was not true. When I contacted the guy he originally said call him with the estimate but they stopped answering my call by sitting on the phone in silence multiple times. Then I call frontier and tell won’t pay for my damages of $1750. Wow!! I canceled the service and I’m suing the third party.

If you have any other options for internet or tv service, TAKE IT. It would be nearly impossible to describe how awful Frontiers customer service is. I spent 45 minutes on the chat line to get information about a bill from DECEMBER 2025. I cancelled service November 6, 2025. I spent 90% of the time waiting for a response. FIND ANOTHER PROVIDER. FRONTIER proves cheap is not always better. One last thing: I paid for 300mbps download that NEVER got over 100 mbps. FIND ANOTHER PROVIDER. FIND ANOTHER PROVIDER. FIND ANOTHER PROVIDER.

I was offered 1 gig for $49.99 per month with an additional $10 discount for auto pay. It's been 6 months my bill is usually around $80 and my speed is between 10-12 MPS so roughly 1/10. I have talked to numerous people and continue to the were working on speech. Today I canceled to find out I have to pay an additional restocking fee. Minimal research shows the have had to settle multiple lawsuits for the same practices if anyone knows of similar lawsuits pending here please let me know. I know Verizon is in some type of buy out and that will probably end without any compensation. I believe the federal government should look into this BAIT AND SWITCH. HAS LONG AGO BEEN BANNED.

I am beyond frustrated with Frontier’s customer service and equipment issues. We are now on our fifth remote control because the volume button keeps failing on every single one. Each time, Frontier insists the remote is “defective” and sends a replacement, which does not solve the problem. Today alone, I spent an hour on the phone with customer service trying to reprogram the remote. Instead of fixing it, the representative actually made it worse and was unable to return it to its previous (barely functional) state. His solution? Send us yet another remote, which would make this our sixth. That is completely unreasonable.

Switched to Frontier in May 2025 as they offered 1GB up and download speed and as I am working from home this was exactly what I needed. Unfortunately, six months later I was left with intermittent internet access to 5 days without any internet, to speeds ranging from between 6MB to 45M. I. have now spent a total of 14 hours on the phone with various tech support, switched out the router, switched out adapter and was told a technician would come out. Waited all day on a Friday with a no show due to the system cancelling the tech, why you ask? Because the system decided they did not need to come. I then called again to cancel the service and was told the would send someone on Monday. I gave them another chance and again a no show. I had two outages this morning each about 30 minutes. So now I am canceling.

When I ordered Frontier internet the man that came out started setting it up in a walking closet in the master bedroom and I said, "Please don't set it up there. I won't get a signal," and he was like, "This is the best place to set it up. Don't worry. You only have an $1,100 square foot apartment. You'll get great service," and my internet would not work at all. So I had to call them and buy two boxes to pay for every month to give more internet throughout the house and yet still it didn't work right. I lived for a year and a half like that. They never gave me a discount. They never came out to fix it and then when I moved out they charged me a whole month when I wasn't there and I had already disconnected it and they charge you a $60 restocking fee for your equipment even when you return it all. I should have definitely went with Starlink.

Switching to Frontier has been a nightmare! They were supposed to move services from Spectrum & take care of disconnect. 3 months later, still getting double billed. Home network was setup but no WiFi password was provided. After 2 hours sitting on hold & attempting to use the very limited & unclear instructions to reset the password we are still unable to connect & fed up with this horrible experience & absolutely abysmal customer service & support. My recommendation: Find ANY other provider.

This is a company that takes advantage of the elderly. My 86 year old mother called to get phone line service from them for my sister's heart monitor. They ended up selling her a service that included internet because she did not know any better. When the service was installed, it never worked. My sister's cardiologist never received data from her monitor. My mother called them three times to inform them they had no dial tone. It was never fixed, but my mother continued to pay the invoices.

Frontier is the worst company I have ever encountered. I contacted them Nov 22, 2025, for installation for Fiber internet and it has been downhill since then. I have spoken to 25+ people, and I still don't' feel confident with this company. They left my driveway & lawn on both sides of driveway a total mess. After several complaints, the driveway was cleaned using my water hose but why leave it that way in the first place. Even my HOA president complained as he walked by my house. In addition, the cable was not insulated and with two boxes left on the side of my house, even after they asked to use the initial hole in my house. I sent pictures, of my neighbor's house installation, which was done professionally and how installation was done at my house looking like a total mess, done by someone didn't care. In addition, the price has changed several times as well as the due date even when I bought it to their attention... Why?

Absolute Scam (and scum) on multiple levels! Salesman arrives at front door says they are going to be installing some lines next week for neighbors and wants to give me a 'deal' on new line. He doesn't tell me all the details like ETF, equip rental fees, etc., gives me a flyer with half-assed details. The installers arrive and spend literally 30 minutes to do their 'job' which involved installing the modem and router (which is another scam, it's a eerie privacy-invading non-secure Bezos box called Eero) - which the latter ended up nearly burning my house down as the ** installers left the two boxes stacked and on top of my work desk resulting in the lamination of the desk melting/furling away and temp of the unit being close to 195 Fahrenheit.

Frontier Communications is the most corrupt company I have ever come across. I was lied to about a no-fee 30-day cancellation fee. The service was so bad before 24 hours had passed that I asked for a full refund. I was refused approximately 50 times. I was then transferred to tech support who kept me on hold for an hour and a half, just to find out they couldn't help me and said I had to go to a 3rd party to receive products and installation because Frontier was not capable of making my wifi work properly.

Do not use Frontier! Customer service is horrible! I close my account a year Ago, and my credit card was just charged $2500!! I've had to call them 3 times to get it Resolved! They told me there is a high influx of fraudulent activity. They said, because it's over a $1000. They have to mail me a check which would take 14 days. This all happened a week before Christmas!! Saying I'm furious is a understatement!!

Worst service provider ever. We ran into so many problems with them.

Unfortunately, where I live, I have no other options but Frontier for internet - if I had other choices, I'd have left years ago. To start off, "My Premium Tech Pro" is not worth it -- don't even bother wasting your money. They just answer simple questions like how to restart your router. I was out of work for 3 days (I work from home) because something was wrong with my connection; I tried to get it resolved over the phone with them every single day, and the Techs all said they saw nothing wrong with my connection, except one guy -- keep in mind that I'm also speaking to my company's IT, who's telling me that it's not the company VPN, it's something to do with my internet.

We left Frontier years ago because of poor service, bad internet connections, and nothing ever being fixed. But, along came fiber optic cables… We were reeled back in with prices and promises. So the day came for them to install our internet and they were a no show. We chatted and called and the response was a tech will be there soon. At 5pm they said tech was on his way. He never showed and we have never heard from them again. I think we dodged a bullet.

Frontier Communications has just provided me the singular worst customer service experience I have ever had. After more than 50 minutes on the phone with technical support, the company refused to send out a service person to replace the third malfunctioning cable set top box in our time with the company “unless we agreed to pay $150” for the service call. I asked to speak to her supervisor and after several fake “I just spoke to my supervisor and it will be a few more minutes”, all but admitted that “the supervisor “ was not going to speak to me (and I believe was never even asked to). Then she tried to lecture me about how to take care of my elderly father (the account owner who was on the line with us).

BEWARE if you are a current customer of Frontier or even thinking about using Frontier, as they will take advantage of you! We have been a customer for many years with their fiber internet service at 100 MBPS plan for $89.99 per month. They no longer offer the 100 MBPS service and have not offered this service for many years, but never notified us and many other customers when it was discontinued! Their lowest plan is currently 200 MBPS at $19.99/month. Their 5000 MBPS plan is $89.99/month. Frontier has been overcharging us $70.00 per month for many years! Thanks to Frontier’ poor customer service, they have never contacted us about reducing our price to their current plan or increasing our internet speed to 5000 MBPS for the $89.99/month we’ve been paying! Another Frontier customer told us about the scam after they discovered the deceptive practice!

We have had Frontier since they bought Verizon. It has been all bad. Verizon is apparently buying them back and we are very happy. I could write a book, but I have never experienced such incompetence in my life. Their technical support people, who read off a script, waste my time and fix nothing. I have been on the phone with them for more than 9 hours over the past 3 weeks and they keep running the same tests over and over. They don’t consult account history. Just repeat the same mistakes over and over again. I only keep Frontier because they are the only game in town. I believe in karma and the Frontier people are in big trouble. I have given up. I hired my security company on my time to fix Frontier's problem because Frontier is too unskilled, poorly managed and incompetent to do it themselves.

We had Frontier for 8 years because it was the only option offered in our area. Once Starlink was available, we switched. When I went to cancel service, I couldn't get a hold of a live person at their company. I ended up cancelling service through their app on my phone. I received a box to return their router and returned it as asked. When I received my final bill, they charged me a $50 cancellation fee. I again tried calling numerous times to speak to someone and wasn't ever able to reach someone. I just received a text from a collections agency for the amount of my final bill, which I paid. My point is, PLEASE STAY AWAY FROM THIS COMPANY.

I can see why they have a 2.3 star rating. Do not "try it for yourself" like I did. This is the absolute worst company I have ever had to dealt with. We started our service paying $45 dollars a month for well, okay wifi. We ended our service paying $90 for service which, on a good day we could use one TV. They charge you to connect the wifi, they charge you to disconnect your wifi (which we had to do ourselves) (you also apparently have to take your equipment to UPS when you're done too). They then charge you a "equipment restocking fee" even when your equipment was returned and in pristine condition. Honestly, I'm pretty sure they charge you to breathe in the presence of their equipment. JUST DON'T DO IT. It's not worth it.

Service is decent when it works. Unfortunately it is out most days. Outages happen weekly and go on for days at a time. Customer service is nonexistent, most the time you are required to talk and text to bots that are no help. If you do get through to an actual person they will talk in circles and not provide any answers.

I would give a 0 star rating if they offered it. We switched to Verizon for half the cost and better, faster internet. Called to cancel our Frontier and they still charged for the entire month with 17 days left in our billing cycle, PLUS charging $50 to return their equipment. Total sham…. Would never recommend them to anyone.

The service is fine. I strongly object to how difficult it is to get in touch with them to cancel the service. Convoluted automated phone system and they subject you to ads while you're held captive on hold. And the options at every junction of the automated system try and push you toward buying services. Oh, and then you get disconnected several times after waiting on hold 5 to 10 minutes. Then when you try to disconnect they read through a bunch more lengthy offers. Then at the very end they read through another offer. It's absolutely crazy-making. It just takes way too much time to cancel, it's too hard to get through to them, and I don't appreciate getting advertising thrown at me constantly. Took me over an hour just to cancel my service when I moved. I felt like I was losing my mind by the end of it. The representatives themselves are nice but their system is TERRIBLE. It's like being ensnared in a web.

Frontier changed our landline to voip. It didn’t work most of the time, so we cancelled service. We did everything requested by Frontier including sending back equipment. I was told that the restocking fee would be waived because of so many months of non service. That didn’t happen and it’s impossible to speak to anyone. Avoid this company.

After years of service with this company, we finally bought our first house in a location not serviced by Frontier which meant canceling services. While the actual internet quality was tolerable, I have come to realize it would have been more worth it to spend a few extra dollars a month for a more professional and less desperate company.

I am extremely disappointed with the quality of service I’ve received from Frontier. My internet has been completely down since Monday, Dec/01/2025 morning, and I reached out to Frontier around 5:00 a.m. that same day. A ticket was created, and I requested the earliest available service appointment. The soonest they offered was Wednesday, Dec/03/2025, which was already three days without service.

I have business internet with Frontier - I've been with them since they were Verizon Fios. I've had the same ONT w/ battery backup for 10 years and the battery light is showing it needs to be replaced. However, due to the age of this unit, I cannot just replace the battery, I have to replace the entire unit because the ONT is connected to the battery. I attempted to call Frontier - it takes forever to get through to a live person, and when you do, they are in another country. I've been on the phone for the better part of 2 hours, got to a manager, and still cannot resolve the fact that I want them to install a new unit.

I have switched to Frontier internet services recently. Promised that 1GB would be 10$ less than 2GB. I have been calling them from last 3 days to reduce the price. The customer service is really bad and calls get disconnected during the waiting time. Not reliable at all. I am ready to switch back to Spectrum.

I wish there was a zero rating choice and I would have selected that option. There is absolutely nothing that can be highlighted as a plus for this company. They have improved on customer service but the company bullies customers, does not care at all to resolve customer issues and their technicians are also have low morale, they don’t care about customers and customers service, and not happy. Their service frequently drops internet and WiFi. They don’t repair issues quickly. They schedule to address issues many days later even for things as important as people having basic access to internet. Bottom line is they don’t care.

I received the technician on 11/24/2025 to connect service and less that 24 hrs later I canceled service, that was 11/25/2025, and they want to charge me $60.53, that is unacceptable, I am very disappointed and frustrated, I am don’t recommend that service.

I am so glad that we no longer are customers of Frontier Communications. It has been a journey in frustration. The service is awful and the products are terrible. Their internet service is slow and cuts out frequently and the phone service are sub par. Customer service is ridiculous. Frontier employs customer service agents that are overseas & due to their thick accent, they are difficult to understand. I would dread calling customer service because I knew I would be on a frustrating phone call for 40-90 minutes. Today I found out that they are charging us a $50 restocking fee for returning our router. Seriously! I am so happy that today is my LAST phone call I will ever have to make to Frontier! Stay away from this company.

I haven't had horrible luck with Frontier Communications. That being said, the outdoor equipment is in terrible condition. Every time there is an outage (internet) it's due to our outdoor equipment. Today (11-24-2025) I needed to report damage to the outdoor box in the ditch across from my house. A tech will have to be scheduled for this repair. Apparently everyone at frontier thinks this can be fixed by unplugging the router and waiting 2 minutes to plug it back in. I was on the phone for 47 minutes trying to get someone to schedule a tech to come out and fix the box. I have the tech pro add on, obviously being billed extra, but was transferred first to someone with a Russian accent, then to India. I'm a pretty patient person but I think I'll look into StarLink today. I'm really sick of the stupidity. Fontier, you suck!

If you are considering Frontier, turn back now! They are, without question, the absolute worst company to deal with. For over a month, my internet has been a total disaster, working only sporadically. I'm lucky if we get three days without a major interruption. The truly outrageous part? I am the only one in my community experiencing this prolonged "outage," confirming this is a failure specific to their support of my location, not a general area issue.

On 11/20/25 my husband spent over an hour on the phone with Frontier Internet due to a complete loss of service. The representative, Kim, walked him through extensive troubleshooting steps with no success. After wiping all of our access and equipment clean, she informed us that we would need new equipment and that the earliest shipment would take up to 72 hours. When we said this was unacceptable and asked to speak with a a manager she said none were available and that we wouldn’t get a call back for an hour. We are still waiting for a call back, still no internet, and no solution, despite the serious effect this has on our household due to their failed equipment.

Wow, what a scam. They got me to switch from Spectrum and swore that I had 30-60 days to try it at no cost. Not only did it not work as well as Spectrum, they ended up charging me $147 for early disconnection and restocking costs. And now I've got a hole in my wall and all of this equipment that I need to bring to UPS. Do NOT go with Frontier!

Over the last several months Frontier DSL internet has dropped out several times, a few times it came back within an hour, other times it was out for an extended period. Frontier DSL used to be a reliable service with few interruptions. Not so much the case anymore. With the ever increasing monthly cost and the reliability falling off we decided to switch providers, this after over 33 years of being a customer. Be aware that Frontier will charge a "restocking" fee $50 for the required return of the any equipment you may have, our frontier modem is many years old and getting close to its usable service life and will probably just be recycled upon return.

Frontier communications sucks. They started with with a reasonable price. Then a year after my plan began they began to ridiculously raise their prices. I canceled the service and was told I must pay the entire month and a $50 equipment return fee. None of this was explained when I started their service. Their customer service is terrible. I wouldn't recommend Frontier to anyone for internet services.

Updated on 01/31/2026: Even after I cancelled my internet service and paid the last bill right after, Frontier kept sending me monthly bills and even get a collection agent to collect from me. It is so difficult to connect to a customer service to discuss my billing problem. I cancelled the service because the fiber optic was out of service 1 or 2 times every month. I switched to another fiber service and never out of service for 3 months now.

I was a Frontier customer for many years. They kept creeping up the price and they were the only option when another option became available. I switched, paid their final bill and sent back their equipment and they still keep saying I owe $50. It's on my report. They won't remove it. I have disputed it. They're hurting my credit score. Would not recommend them to anyone. I'm going to have to pay $50 to get it off my report when I sent them all the equipment back and pay their final bills. Horrible company. Horrible experience. Their service went in and out on a regular basis and after 5:00 when everyone got home from work you almost couldn't stream Netflix.

DO NOT USE FRONTIER INTERNET. I should have the heeded the AWFUL reviews, but I thought, how bad can it be? Turns out, really bad. Representatives lie to you constantly. Promise anything to get you to sign up and keep you from canceling. Very hard to get any live person on the phone, but even when you do, it's no help. In my case, was told my address was good to go for fiber optic, we found out they would need the trench My yard to install their line. After discovering this, I told them I would need to get approval from the HOA. After arguing with me about it, they said they wouldn't move until I had the necessary approval.

This internet is spotty. On off on off. Now Internet has been down almost 2 days. Said it will be up at 2:30 this morning. 9 am came around then it became 2:30pm. 3pm came around. Now it's 8:30 pm due to be on. They lie and you can't get ahold of a live agent. It's all robots. I don't wanna talk to a robot. Then try and get me to upgrade. Why would I do that if it's always going down. Frontier needs to get their crap together.

Have been a customer for nearly a year, paying for the advertised 300 Mbps service. However, I have rarely, if ever, achieved that speed outside of the initial setup period. My internet speed frequently drops below 25 Mbps, making the service unreliable and unusable for my needs. I contacted Frontier multiple times regarding these performance failures. During these calls, representatives often attempted to attribute the issue to my own equipment, such as my mesh router—a claim I find wholly unsupported. On another occasion, a representative promised to send a replacement router, but that equipment was never delivered. Due to the consistent failure to deliver the contracted 300 Mbps speed and the unsatisfactory response from customer service, I called today to cancel my internet service immediately.

I live in a rural area and unfortunately, Frontier is my only option, and it is absolutely horrible. I am currently on day 3 of an outage and no information on when it's going to be restored and you cannot get ahold of anyone to personally talk to; all you get is the Giga, which is useless. This is our 15th outage already this year, so if you have other options available, you should consider one of those. Poor customer support, poor response time when there is an outage, and in my area, a normal outage will be around 24 hours or more. It's also expensive for the slow speeds that I get. We are getting fiber optic internet down or road soon and will be dropping Frontier like a hot potato.

Moved, called to have them disconnect. Said that they would. Continued to get charged for services and my change of address was on file. Called again. Thought the matter was settled not! Living three states away and Frontier is not even an option. I would not recommend them to anybody. They just want money and they don’t work with you to solve any issues or concerns. I would give zero stars if possible.

Subscribed for 3 months and canceled. Very inconsistent internet connection, customer service is 99% AI/automated abomination, garbage, brain rot of a system. Once canceled, they do not refund me for dates after the cancelation date, and topped it off with another $140 early cancelation and restocking charge. I have never worked with a company of any kind that hates their customers as much as Frontier.

My Internet went down. The next day, a technician said a new line needed to be installed. It’ll be a week and I have not had Internet and cannot work. I do not have an appointment date for a new line. When I call technical support, I cannot get through to a human. It tells me to check my Frontier app. There’s nothing there. I’ve had multiple correspondence on the my Frontier chat. I spoke with a woman when I tried to cancel Frontier who said I would be placed as a priority and never heard from anyone. When I call, a recording refers me to my upcoming appointment with a date that was days ago. This company is a hot mess. I will be switching to T-Mobile 5G.

If you’re looking for reliable service, keep looking. I’m in a rural area and have had a miserable experience with Frontier. All I want is the service I pay for to work, but far too often it doesn’t and they don’t offer refunds for all the down time either.

I keep calling Frontier when my internet goes out but they always say there are no outages in my area. This has been happening daily for the last few weeks and I run a business so this is extremely frustrating! I do not recommend this company for your internet provider.

Absolute worst company! Their internet is the worst. I have had a service technician at my house so many times! I work from home and the internet keeps dropping! Every time they schedule a tech to come out it's at least a 5 days to a week! Then they "fix" it and the Tech (more than once) say "our lines are from the 1950's so they just degrade over time so you could have another issue tomorrow" Great! I'm not paying 1950 rates! Attorney General.

Frontier salesman and manager lied to me from the very first day. We had an encounter outside of my home. They told me that I would be getting one gig for $45 a month. They told me that I would be installed within a week. I had the first technician come out and told me there was no wiring from the pole. I had a second technician tell me, there was no wiring from the pole. I waited two weeks finally got the information that they would come to put the pole lines up. I was installed a few days later. I was told that I would get two free months for waiting so long to be installed.

The worst internet of all time. They lied and said I would receive a 100 gift card for leaving Spectrum, and then they refused to send the gift card. SLOW and unreliable. Every Movie stops in the middle twenty times. My cellphone is faster. FLOCK THIS COMPANY!!! Don't do it. They are a scam.

Called in the am because my business had no phone, tv or internet. Was told they couldn’t get there the same day, I told them you're putting me out of business for a day. A supervisor assured me they would get someone out the same day. Of course no one showed up, now I’m another day with no business. They lied straight to my face to get me off the phone. I will be canceling tomorrow

I want to give a special thank you to Frontier tech Antonio, who worked in San Dimas, Ca in mid-Oct. who was willing to come in bad weather to check the broken phone line and fix it. I have to give him 5 stars for his professionalism.

This is the worst ISP company. They raise rates every three months without any notification. To cancel, they charge you a full month of service even if you are only a few days into a billing cycle. Stay away but if you must, get everything in writing. They will not ever give you anything. They left a router with me although I already had a better one. When I went to cancel, you have to pay a re-stocking fee of $50. They do not care about their reputation. Read the reviews. Almost no one gives them a good review and for good reason. A bad company!!

DOG SH*T. Impossible to reach English-speaking customer service, app and website do not work, just no help at all. I really should have gone with AT&T or some other competent company. You should too, because Frontier does not care about you or making sure your internet works!

Absolute nightmare of a company. Charged me almost $650 in equipment fees while both of my accounts were both active and in good standing. It took almost two months and a slew of phone calls to get everything straightened out. Absolute crooks.

Buyers beware!!!! You have to pay to cancel everything, you have to pay to "restock" their equipment. You have to pay for "termination fees." The list goes on. Do not go with this company, and through word-of-mouth inform all your friends and family, because I won't even wish this company on my worst enemy. DO NOT go with this service, even if your life depends on it. I would give -100 stars if I could.

The service is very poor. I have a Wi-Fi outage twice a month and it takes them several hours for them to fix the problem. I will not recommend Frontier and as of now I'm currently looking for another carrier.

A company that charge you for service they don't provide. My service was down for a month and a half and they want to charge me for the full billing cycle of September where I had zero service. After calling numerous times and being declined for this billing cycle cancellation, I do not see any other resort than to try small claim court with all the dated text messages from Frontier telling me on my cell that my service is down for my landline day after day, the whole length of the charged billing cycle. Since the daily messages from Frontier during that billing cycle specifically mention that service is down for me. I wonder if I have a chance to retrieve this unfair charges that looks like money defrauding from a business to an individual.

I can not give Frontier any stars but it won't let me submit this otherwise. due to the fact they came out, installed the equipment, ran a line outside and left it on the ground. Never hooked it up. We had a tech come out. They said they would cancel our service. Never did. I was charged for 6 months. Of service that I never had. And now I just got it cancelled finally. But they are charging me a cancellation fee and equipment restocking fee. And again let me remind you I never got service from them from day one ... I do not recommend them to anyone.

If I could give fewer stars... I called to convert a business line in my hone (a second line) from Business to residential. I was told conversion to fiber was actually cheaper so I agreed. I have an underground run and it took 3 visits by the cable crew to lay the cable. After 3 visits by techs (in addition) they could not port and connect the business line. I cancelled it, they continues to bill me for the copper lines. I got a supervisor to credit >$350 in billing for a defunct line and then the credit was reversed. EVERY CALL is handled by a bot and it takes hours to get a human with authority to fix anything which is then undone or never done. FIND ANYONE ELSE TO GIVE YOU FIBER!

TLDR: Actual service isn’t terrible, but be prepared for billing issues and incompetent customer service (good luck trying to reach a person). I switched to Frontier after Spectrum randomly shut my service off because my equipment needed to be upgraded. Installation was pretty simple, and I don’t recall many issues with service.

I’m writing this review concerning a sales rep that came to my home name George. This rep came to my home. Promise me that you will give me faster Internet with new routers for what I was paying for upon doing this. I spent an hour just speaking with him. Grab my information. Upon them coming to add the new routers, they were trying to charge me. He also put the bill of a home three doors down in twin with mine. If this situation would’ve never happened I wouldn’t of had this happen to me, but he put somebody else’s bill also on mine, and when it was time to get the new hardware, they were charging me extra for the stuff. I told the tech that came to my home that this is not correct. That this was false advertisement that he sold me on the stuff just to make a profit to make commission. I told them if they wouldn’t make this right that I would tell my story about what happened.

I have been attempting to cancel my Frontier service since July 2025 due to a move almost 100 miles away from my previous location. Frontier is not available in my new location. Today is October 14, 2025. Not only have I continued to receive past due bills and now I am receiving letters stating that I am now being turned over to their National Collection Center for collection. I have called Frontier now for the sixth time, been giving countless confirmation numbers with their multiple assurances that I will not receive any further bills.

Yes been with Frontier for about a year now. Been flawless until they wanted to upgrade me when I said no. All of a sudden, I got buffering left and right, so now I’m leaving Frontier. They want more money from me. They can kiss my ass.

We made the switch from Spectrum just over a year ago based on the representations of the door to door salesman that came to our house. When the price ended up being more than what he represented that it would be, we contacted him directly and were told that he's just a local salesman, that he was later told "in a conference call" that he shouldn't have told us what he did, and that we would have to take it up with "corporate." We were happy with the internet service, so we just let it go.

Service is horrible, the reps are paid robots, all they do is apologize. Service tech didn't arrive in the appointment window, said it was cancelled, they will call to reschedule. Tech finally arrived, fixed the issue. He was professional, just doing his job. The company, though, subpar to say the least.

I made a simple mistake in not shutting off my mother's service (she has Alzheimer's) right at the end of her vacation mode. She is on a very limited income so I called to see what could be done. Their customer service line is possibly the worst I have EVER experienced. Multiple layers of avoidance for speaking to a real person. If you get down the wrong thread it has no way to circle back. When I finally reach one after the system hung up on me 3 times, all they could say was, 'There's nothing we can do'. There is ALWAYS something that can be done, they just don't care. DO NOT open new service with them if you can possibly avoid it!

I wish I could give zero stars. They are just as the title implies. Asking for anything to be done is like talking to the left hand, just to find out that you should have been talking to the right hand, but in the interim, you discover that neither the left nor right hand have the correct information that you needed all along. And while you thought something was being taken care of, you find out later that it was not done. How do you honestly run a business like this?

At least 4 x my connection has failed & I have had to wait at least 3 days for someone to come out to correct the issue. Most of the phone personnel I have spoken to there do not speak good English (which is frustrating, of course when they are trying to diagnose the problem but you can't understand what they want you to do). All of the service techs have been courteous, though. I couldn't recommend them in general, however. The issues have nothing to do with anything I've done, but because of their mistakes, I am without service, have to waste time on the phone with them, & they give almost no compensation for that. For the 3 days without service this time, they said they would compensate me $5! I informed them that this was terrible customer service. Too many unnecessary frustrations dealing with them.

I cancelled my account because I moved. I provided my new address. The associate I spoke to didn't know what my final balance would be. The associate I spoke to did not update my address, but she did cancel my account. I never received a final bill and it was sent to a collection agency, which wouldn't have happened if the associate could have told me what the final balance would be or if I had received a bill.

Offer you a gift card don’t tell you it expires in 6 months. Called to get a new one reissued said sorry and very nasty. Whatever happened taking care of customers. I guess they got me to sign up and get my money every month. They don’t care about their customers.

They entice you with a introductory rate but buyer beware! You will never be able to speak to customer service without waiting 45 min on the phone. When their service fails and they have to send a tech out they will charge you $150.00 fee even if it is their fault. If you try and fight it they wear you down by having you wait all day on the phone. Truly this is the worst internet provider ever.

My experience with Frontier was disappointing. I was billed $200 for services I did not authorize, despite canceling within the trial period and returning the equipment. I contacted customer service multiple times, but the charges were never removed. I ultimately paid the amount simply to close the account, and was then charged an additional $50 deactivation fee. Based on this experience, I would caution others to review charges carefully and avoid adding optional services, as cancellations and adjustments are not handled transparently.

This company is horrible, they sent a crew out to my lawn and went 10 ft up and destroyed my yard. I never gave him permission to put their fiber optics or their cable line in. Then when I called the company to file a complaint I got emails stating that they would contact me and I've never heard from him again. Then I hadn't had some customer service guys show up to sign me up and they were very rude. Most of my neighbors that signed up have already canceled because of all the hidden costs that they don't tell you about up front. I would never use this company.

I’ve been a Frontier customer for years, and what was once a reliable service with genuinely helpful customer support has spiraled into an absolute disaster. I’m paying for a specific speed tier, yet lately, I’m lucky to see 9% of the speed I’m promised; and that’s on a good day. The connection constantly drops, streaming is a nightmare, and even basic browsing can feel like dial-up nostalgia I didn’t ask for.

I called, spoke to speak to a representative and canceled the service. Returned the equipment, after I did all that the company opened an account under my name without my consent and kept charging me for a service I had not been aware off nor been receiving and when I got a charge in the mail I called the company and they just keep telling me that I have to pay. I asked to speak to a representative and they refused to transfer me to a supervisor. I am thinking of hiring an attorney if they ruin my credit as I have all the proof that I paid them and when I return the equipment.

I don't know how good the service is because they scheduled installation on two different occasions, were late both times, and were unable to actually complete the process on both occasions - all despite being told in detail about the great inconvenience being undertaken to ensure we could have someone be present during their scheduled delivery window.

I honestly don’t even know where to begin with how terrible my experience with Frontier Internet has been. We scheduled our installation weeks in advance, expecting a smooth process. On the day of the scheduled installation, we were told, at the last minute, that they couldn't hook up the service and would need to reschedule for the following week. Fine, mistakes happen, so we agreed. Then, the next week came, and no one showed up during the scheduled window. No phone call, no email, no explanation. When we called Frontier to figure out what was going on, they casually told us that no one was coming out at all. Absolutely appalling customer service.

I had an appointment for service to be installed. The time of the appointment came and went. No one showed up, called or sent me a text. I called customer service. I couldn't get a straight answer about why the installers did showed up. I finally got fed up and request my order be canceled. It took me two phone calls to get my order canceled. Both the customer service reps I talked to had poor English skills. Several times I had to ask them to slow down and speak clearly. Prior to installation I made two calls for information. Both times I got someone whose English skills were poor. For a company that claims to be in communications, Frontier communicates horribly.

I switched to Frontier internet a few months now thinking I could save some money, but the frustration it brought was not worth it. After months of dropped signal. The finally figured out that I was given the wrong router. They sent out a new one and it didn’t connect, and would not work. They wanted to change me $150 for a technician to come out to fix their problem. The customer service rep on the phone said he would call me back within one minute if the call dropped, as we live in a dead zone and need the internet to make calls. Well the call dropped, he never called back and I am tired of calling and waiting to explain to someone again and again with no results. I'm done.

There were changes being made in our home of who would be paying the bill for the Frontier services so when looking they had a promotion for new customers of first 3 months free then after $49.99 for the 1 gig internet. We called to get more info about cancelling the plan to start a new one, on July 28 but was advised that there can be a name change on the account and it would still be honored for the promotion, made it easier for us so went with this process. I was advised both over the phone and in chat that this promotion would be honored with the transfer of names.

Summary: On June 24, 2025, Frontier scheduled the burial of my service line. Since then I’ve had multiple scheduled appointments (four no-shows) and no work performed. One technician after the initial appointment told me they were “still waiting,” but no one has returned to complete the burial. Frontier offered a temporary drop, but it would have wrapped completely around my house. I declined because of the high risk of accidental damage by lawn crews and the possibility I would be billed for that damage. I chose to wait for the proper buried line.

Reported land line was out. 3 days later, after a crap chat line, having my service ticket cancelled after they did not complete the repair, and being outsourced to a rep in India, finally got it fixed.

My Father has lung cancer and the landline rings busy at least twice a month and when calling for assistance I get someone working from home with loud music that states they are not having any technical issues on their end. We will be having this service cut off with Frontier.

Today I cancel my service with Frontier for the bad service in my area, a lot of interruptions. I didn't know that I need to pay 50$ fee for cleaning the routers for other customers and the worst part is they send me an email to return 5 routers. At the moment of the installation, they gave me only 2, even I told the customer service over the phone that I have only 2, they still want me to return 5, otherwise will be a charge 500$ per device. Did anyone having same issues. Thanks. Have good one.

My autodebit was cancelled by Frontier (no reason given). Tried to re-start it on-line and got a message that there was a problem and that I needed to speak with customer service (total misnomer - there is no service). Called Customer Service, got to input all information to their computer who after 10 minutes agreed that they were not able to use my bank account for debit to pay the bill and that I needed to speak with a human being. Sent on to... THE SAME COMPUTER and had to go through the process a second time before being told I needed to speak to a human being.

Hooked up with Frontier almost 8 years ago when they had a "special" rate going on. I confirmed with the door to door sales rep the total, and I do mean the very total I would have to pay for a year and he flat out lied to me and I got stuck with an equipment rental. I was going to cancel but the interruption, since I work from home, made it very messy and too long to do. Finally I moved and they hit me with a restock fee that was not in my contract. I sent the equipment back and they sent their collection agency after me. Fortunately the guy at the UPS Drop off told me to retain the paperwork for at least 3 years due to Frontier being notorious for this stunt. It seems to have paid off but I don't know for sure, only time will tell. I have made it my mission to stop others from using them and so far I have stopped 3 potential customers. I'm headed to the BBB site to further my warnings to others.

Frontier reps keep showing up at my property, at second visit they started shouting at my guest through a window. Please leave us alone, if this rep comes back I’ll file a police report for trespassing.

Worst Internet you can ever get. Service very bad. Outages all the time and endless endless fees. After one year you’ll end up being double for what the price of advertising just because of the fees. Even when you disconnect your service you have to pay fee for that. You want to return your equipment You have to pay fees for that. Fees for everything.

This company keeps raising prices and there is no live person that will take my call of inquiry to find out why? The Frontier customer service is below terrible. If there were another company to work with in my area I would. There are not enough negative stars to give a true rating of this company.

Terrible. Always going out. Customer service non existent. Kicks you in AI and near impossible to get a human and when you do they are worthless and send you back into the AI loop. Get a tin can and string. Much more reliable.