About Cable ONE
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Sparklight has refused to provide us services and would rather discriminate against a disabled individual to justify not doing their jobs. A General Manager Raymond ** has not only discriminated against us he has threatened us and stated that he is going to interfere with the only internet service with the speeds and plans we need and has instructed tech support to not assist us on fixing the issues with our internet that has been going on for nearly 2 months.
Raymond ** has indicated he plans on blocking our access to services of disabled individuals and is allowing others to assist him in refusing to fix speed issues and other issues causing us not to have reliable service and speeds. Raymond ** threatened us he would do this and cut our services off simply for bringing this up. Sparklight doesn't uphold, honor nor care about the rights of disabled individuals and uses subertfuge tactics, coercion, threats, discrimination and intimidation to justify refusing to provide services for disabled consumers.
I've been waiting a week to get a tech out to my residence to fix an issue on their end. They come out and knock on my door and I am unable to answer since I was on the crapper. They don't Call Me, Text or Email me asking why I'm not answering the door. They just go away and cancel the appointment. I call and talk to a manager at 4 and they aren't willing to do anything but get a tech back out till MONDAY. "I should have called sooner". Why would I call sooner if it's an all day appointment and I've not gotten a call from them? They gave me a $20 credit for a service that's been out for 7 days and they canceled the appointment. If you have any other option over these guys choose the other option. I don't so I'm stuck with the horrible customer service. Companies are great when things are working. It's when things stop working that they should show why we choose them. I wish I couldn't choose them.
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I will need about an hour to write all I need to say about this provider. However, I'll try to get to the point. I switched from CenturyLink to "Sparklight" thinking it is better now than when it was Cable ONE. I was dead wrong, again. From day one, internet randomly disconnect, even with leasing their equipment. Never reached the speed I'm paying for.
I signed up for 300mbps and I get around 10 to 15 to 89 to 50mbps, it's never constant and not reliable. Scheduled a tech to come out, took the day off, confirmed the appointment twice that day, and the tech never showed up!! Called and I was told "oh sorry blah blah blah, let's get you rescheduled two weeks away. I said, "To hell with that," so they, "Said ok OK, tomorrow, how about that?" I said ok. Comes tomorrow, confirmed my appointment, tech didn't show up AGAIN!!! Stay away from these guys unless you are looking for constantly being irritated and disappointed on top of being disrespected.
I am a long time customer of New Wave Communications (Sparklight). Although I have never had an issue with their phone and internet services, I did recently encounter issues with my online account on their website. I was unable to make simple, basic profile changes to said account; but instead was directed to call them via phone. Imagining countless minutes of my time to to do so - I was exasperated; but call them I did at the number so directed. I had several issues to bring to their attention and I am overwhelmed at the response I have received. Much to my chagrin, I did not record the names of the individuals I spoke with; however, I can say that both the individuals I spoke with were knowledgeable and extremely courteous. Much appreciated.
I made one phone call, received two phone calls in return and one email from this company concerning my issues. The representative I originally spoke with and a gentleman from the IT department reached out to me via phone to provide an update on the status of my issues and to notify me that they were indeed working to resolve said issues. Kudos! to them both, especially in today’s age where one is constantly bombarded with relentless recordings in an effort to reach out and speak with a human being. This company made it easy. Again, much appreciated.
I can compare to Century Link and Frontier. Cable One is so much better. Workers know what they are doing and that prevents horrible service as the other two have provided. If I have a problem it is resolved. Century link had me on the phone, a total of more than 20 hours over 8 days restoring service with compounding errors. Frontier has chimpanzees that speak for service people. They are both shocking, comparatively.
The customer service group is located in mid-West USA and now a few on east coast. They have been the worst group from day 1. The local office does nothing to find issues in their area and rely on the customer service group to handle finding outages. Service is very expensive!
Sparklight (formerly known as Cable One) is very reliable and offers me a comprehensive low-cost plan. I have never had a problem so cannot rate their customer service. I would highly recommend them to anyone moving into their area served.
Company is swindling money from me. I rent a modem thru them and they guarantee service/coverage with their wifi one modem. I found out last week from Sparklight that my modem is obsolete and is cause for not having good internet. I pay for 200 Mbps and get 4-15 Mbps. I have no idea how long my modem has been incorrect, but that is something they should have contacted me about right away, rather than capitalizing on overcharging me for crappy service. No one will help me, I've tried chat, I'm currently on hold with customer service - I asked to speak to a supervisor and the rep is putting me in queue and taking me out repeatedly so I'm stuck in perpetual never ending hold. Just waiting to be hung up on or see just how long they will continue this abhorrent behavior. They are only cable internet provider in area, so they take advantage of their customers because we have no recourse in the really awful town.
I have been trying to return Sparklight's equipment for four weeks. Supposedly, they have an equipment return bin in the city I live at. However, I have been out there three or four times and no bin exists. I have contacted them four times via the chat online. I had to schedule a pick up with the times being from 8 a.m. to 7 p.m. I was told that they would contact me via phone before they came out. Didn't happen. They just cancelled the pickup. I then had to contact them again and reschedule a pick up for two weeks later. For Pete's sake, just send me a return envelope or get your businesses to have their bin where it is suppose to be. This is not brain surgery, this is good customer service.
The recent price increase + tax totaled $15.30 per month. Apparently, the company's sole method of notifying its customers of this increase was in small print at the bottom of the bill. In 2014, all Viacom channels were removed from the line up in my area and have never returned. Since the name changed to Sparklight, one of the 2 stations from New Orleans, WDSU, has been dropped suddenly and without notification and the second channel, WWL, is no longer available in HD. I plan to drop my cable subscription with CableOne. There are too many other ways to watch television programs in 2020 to have to pay this much or do without so many channels. I plan to keep this company as my internet provider for now. I have never had any problems with outage nor speed. Sparklight needs to do a better job of keeping customers happy, but this one has had enough.
Cable ONE author review by ConsumerAffairs Research Team
Serving 730,000 customers in 19 states, Cable ONE has grown to be the 10th largest cable television provider in the United States. The company was founded in 1986.
Local office locations: Cable ONE has offices in each area it serves, allowing customers to troubleshoot equipment and replace broken machines in person.
Reliable digital cable: The company offers high speed and reliable Internet services.
Custom business solutions: Business customers can rely on Cable ONE for a comprehensive range of communications services.
Lifetime price lock: Cable ONE offers the option to lock in the cost of home telephone service for life, which prevents unexpected price hikes.
Budget cable options: The company is known for being an affordable option that allows customers access to the most popular channels at a low price.
Cable ONE Company Information
- Company Name:
- Cable ONE
- Year Founded:
- 210 E. Earll Drive
- Postal Code:
- United States
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