Cable ONE Reviews

Sparklight has refused to provide us services and would rather discriminate against a disabled individual to justify not doing their jobs. A General Manager Raymond ** has not only discriminated against us he has threatened us and stated that he is going to interfere with the only internet service with the speeds and plans we need and has instructed tech support to not assist us on fixing the issues with our internet that has been going on for nearly 2 months.

I've been waiting a week to get a tech out to my residence to fix an issue on their end. They come out and knock on my door and I am unable to answer since I was on the crapper. They don't Call Me, Text or Email me asking why I'm not answering the door. They just go away and cancel the appointment. I call and talk to a manager at 4 and they aren't willing to do anything but get a tech back out till MONDAY. "I should have called sooner". Why would I call sooner if it's an all day appointment and I've not gotten a call from them? They gave me a $20 credit for a service that's been out for 7 days and they canceled the appointment. If you have any other option over these guys choose the other option. I don't so I'm stuck with the horrible customer service. Companies are great when things are working. It's when things stop working that they should show why we choose them. I wish I couldn't choose them.

I will need about an hour to write all I need to say about this provider. However, I'll try to get to the point. I switched from CenturyLink to "Sparklight" thinking it is better now than when it was Cable ONE. I was dead wrong, again. From day one, internet randomly disconnect, even with leasing their equipment. Never reached the speed I'm paying for.

I am a long time customer of New Wave Communications (Sparklight). Although I have never had an issue with their phone and internet services, I did recently encounter issues with my online account on their website. I was unable to make simple, basic profile changes to said account; but instead was directed to call them via phone. Imagining countless minutes of my time to to do so - I was exasperated; but call them I did at the number so directed. I had several issues to bring to their attention and I am overwhelmed at the response I have received. Much to my chagrin, I did not record the names of the individuals I spoke with; however, I can say that both the individuals I spoke with were knowledgeable and extremely courteous. Much appreciated.

I can compare to Century Link and Frontier. Cable One is so much better. Workers know what they are doing and that prevents horrible service as the other two have provided. If I have a problem it is resolved. Century link had me on the phone, a total of more than 20 hours over 8 days restoring service with compounding errors. Frontier has chimpanzees that speak for service people. They are both shocking, comparatively.

The customer service group is located in mid-West USA and now a few on east coast. They have been the worst group from day 1. The local office does nothing to find issues in their area and rely on the customer service group to handle finding outages. Service is very expensive!

Sparklight (formerly known as Cable One) is very reliable and offers me a comprehensive low-cost plan. I have never had a problem so cannot rate their customer service. I would highly recommend them to anyone moving into their area served.

Company is swindling money from me. I rent a modem thru them and they guarantee service/coverage with their wifi one modem. I found out last week from Sparklight that my modem is obsolete and is cause for not having good internet. I pay for 200 Mbps and get 4-15 Mbps. I have no idea how long my modem has been incorrect, but that is something they should have contacted me about right away, rather than capitalizing on overcharging me for crappy service. No one will help me, I've tried chat, I'm currently on hold with customer service - I asked to speak to a supervisor and the rep is putting me in queue and taking me out repeatedly so I'm stuck in perpetual never ending hold. Just waiting to be hung up on or see just how long they will continue this abhorrent behavior. They are only cable internet provider in area, so they take advantage of their customers because we have no recourse in the really awful town.

I have been trying to return Sparklight's equipment for four weeks. Supposedly, they have an equipment return bin in the city I live at. However, I have been out there three or four times and no bin exists. I have contacted them four times via the chat online. I had to schedule a pick up with the times being from 8 a.m. to 7 p.m. I was told that they would contact me via phone before they came out. Didn't happen. They just cancelled the pickup. I then had to contact them again and reschedule a pick up for two weeks later. For Pete's sake, just send me a return envelope or get your businesses to have their bin where it is suppose to be. This is not brain surgery, this is good customer service.

The recent price increase + tax totaled $15.30 per month. Apparently, the company's sole method of notifying its customers of this increase was in small print at the bottom of the bill. In 2014, all Viacom channels were removed from the line up in my area and have never returned. Since the name changed to Sparklight, one of the 2 stations from New Orleans, WDSU, has been dropped suddenly and without notification and the second channel, WWL, is no longer available in HD. I plan to drop my cable subscription with CableOne. There are too many other ways to watch television programs in 2020 to have to pay this much or do without so many channels. I plan to keep this company as my internet provider for now. I have never had any problems with outage nor speed. Sparklight needs to do a better job of keeping customers happy, but this one has had enough.

These people are crooks. They set up my service and said it was $55 a month. I haven’t paid less than $125 a month. Customer service is horrible. Even the technician left without saying anything and then the router didn’t work. I had to call tech support to have it registered.

I pay 250.00 per month to Cable ONE now Sparklight. Have done so for many many many years. Price just keeps going up. Performance keeps going down. I pay for unlimited data but now I see I have only 300 mb per month. I also pay for a download speed of 100 mb and an upload speed of 10 mb.... I get 8.5 to 9.1 mb of download speed and 3.0 of upload speed. After numerous e-mails, nothing. They say my equipment cant handle the speed. I noticed my work orders as soon as they are submitted are marked as solved or closed and when I question them they say it is so they can respond back to me in an e-mail*&^%$^ what the ----- REALLY.

We order intranet through Cable ONE and when they switched to Sparklight they started giving us over usage fees. But we had the service through Cable ONE and never got any overage fees. I know there is only one other choice and that through the phone company. Not sure if they are any good though.

So.. I've dealt with Cable One for about seven years. They would constantly mix up my bill and my father's bill. Then things were fine...Ish. One day they call me to say they have to "update" my system. After that "Update" I started getting data overages. I never once received an overage before this and I'm gone 3-4 days a week. Whatever. That stabilized. THEN... Sparklight buys the POS company and makes it worse. Lost my account information. I can't get online and they shut the service down. Finally figured out how to pay the bill, let's see how long it takes them to restore service. Today I talked to a new company about getting fiber. Screw cable one. Screw sparklight. I would rather live in the dark ages than deal with these crooks. Good riddance.

Honestly would never recommend this company at all! I schedule my appointment for evening since I work mornings and afternoon, and they called to tell me my appointment was between 12:30 and 1:30. And for most that to me is a afternoon appointment which was not even an option, its was only morning or evening. Then when I called the lady to tell what was going on she was rude and I missed their call which you have to answer for them to come out right after I got off the phone with the lady, so even more annoying. So they reschedule my appointment til Monday evening. So we will see if they follow through with being in the 3-5 time slot. I'm already so over this company and I haven't gotten my service yet. How sad.

Company should be considered illegal, BUYER BEWARE. Do not order online because their website doesn't actually tell you an accurate coverage area. They'll let you pay for it, and when you wait 3+ days and wonder why they never e-mailed you an installation time. Call them up and they say they don't provide service in your area. So why did I never get an E-mail confirming that and sending me a refund? I had to demand the refunded!! Talked to them online as well and they say that it isn't illegal because they have it somewhere on the site that you might not be covered. I'm pretty sure keeping people's money is ILLEGAL. Might want to shop around more, I would highly recommend against them.

Sparklight recently bought Cable One. I have had Cable One for years, and while it is overpriced, it was at least stable. I have paid my bill every month like clockwork. Then, Sparklight bought Cable One, and I immediately started getting notices that I was two months behind in paying my bill. Apparently, Sparklight "lost" my payment from June 2019. I have bank records to prove I paid it. This could just be a billing mistake, easily solved. But, just like Century Joke, Sparklight makes it almost impossible to get things like this resolved. You can't do it online, and you you have take your valuable time and go to "your local office" to get it resolved. This is why I quit Century Joke. Now, where am I supposed to go for an honest, responsive internet provider. I am so sick of these companies treating their customers like garbage. Shame on you, Sparklight. You have joined the scum at the bottom of your industry.

Cable ONE, now Sparklight, is by FAR the worst company we have ever had to deal with! We recently moved, and only had 2 options for internet providers. We made the wrong choice! Month 1 was fine, we paid $45 for our bill. The next month was ridiculous! I saw our bill had gone up to $86! So, we called to inquire why it had almost doubled. They said we had gone over our plan, and that was $10. She said because of that it had gone up to $65. So they doubled that and charged us $20 instead of $10. So, then we asked why there was an additional $20, and they said they charged us an overage fee of $10. Again that number was also doubled, and they would not take it down. We were told when we signed up that if you go over and need to up your plan in the middle of the billing cycle that it would be $10 with no fee.

Even in the post-2016 idiocracy where scummy telecom corporations have been deregulated and given free reign over the misery of the population, Cable ONE stands out as a king of selling less for more. Contrived data caps that raise your rate once "reached" (that's not how the internet works) are bad enough, but when 30% of the time you get less than 1 single mbps when you're paying for 100, and there's nothing you can do because they have a government-approved monopoly, well, you resort to leaving bad reviews.

Of all the Cable/Internet Services I have subscribed to, Cable-One of Twin Falls Idaho, in fact all of Cable-One has to be the worst in the nation. Despite having a JD Powers Survey that ranked them number one, their TV service is down 80% of the time, you can't get Internet Broadband, bandwidth to do anything serious, if you contact them about problems, they say they'll check it out, but rarely do. The Customer Service people both for business service as well as consumer, in Arizona, has no clue as to their Idaho system health. On the same lane, little system based out of Kamas Utah, called AllWest Communications, has near 90% on service, gives great broadband bandwidth, and you only pay $300.00 a month, and it works. Call 'em with a problem, they are there the next business day.

Cable ONE is price gouging their customers on data cap limits in many parts of the country where they provide service. Cable ONE provides unlimited free data caps in three areas in ND, TX and KS. HOWEVER, everywhere else they charge $40 a month for unlimited data caps, which is outrageous! While data speed (Mbps) does tax Cable ONE's system, data cap limits do not, which makes the charges even more ridiculous.

I pay over $120 a month for high speed internet and it has dropped three times in-and-out for several days in the last month. They never give an estimated time for when they will have the issue resolved and customer service is so lackadaisical in their attitude about the inconvenience they create. I work from home and I'm in grad school so having functioning internet is required. This company sucks and charges too much for crap service. Go elsewhere!

Took half day off work to meet tech at house. Sit here for almost 6 hours. Nothing. Got call at 1:58p stating tech would arrive 330-330p. Got call at 258p stating tech would arrive 3-4p. Called a little before 5p. Was on hold over 20 mins. Finally some lady in New Mexico (I live in Texarkana, AR) said tech tried calling at 330p and got no answer so he cancelled my apt. I had my phone sitting right next to me whole time and on my recent calls I never received any call after they confirmed I was here at 158p and 258p. I am extremely unhappy and wasted and lost half day pay over this.

They are too expensive for the support that is given. You paid extra for digital and when you take it off you lose about 10 channels. They make you take the sports channel and no one watches it.

I had phone service for 11! Years with CenturyLink. I got tired of their incompetent bill mistakes so switched to Cable ONE but quickly canceled the order the next day and decided to give CenturyLink another chance. Cable ONE confirmed the canceled order but a few days later my phone is shut off. Called Cable ONE and found out they lied just to get the sale. Had a three way conversation with CenturyLink and Cable ONE to fix this but instead of getting my old phone number back was given a new number. I don't want a new number. I want my old number I had for 25 years. 5 days later still no phone service. Why does it take five days to get new phone service turned on after you make an order. It should take five minutes max! Why can you hire responsible people. Too many computers running your companies and not enough people.

The internet cost is outrageous, and it keeps going up every year. But, Cable One is the only game in town. CenturyLink is much worse as far as service although it is cheaper.

Ordered service. Took over a week for serviceman to come out. Only to tell us he would have to reschedule for a week later. This is a terrible way to treat customers. Called to talk to a supervisor, was told they were all in Arizona for training for a week and could not talk to anyone. Unbelievably bad service.

Man, their internet service totally sucks! They claim to provide speeds of at least 100 mbps which is total BS. It takes 3-5 mbps to stream TV and I can’t do that without it constantly buffering. The 20 mbps I had from CenturyLink was faster than theirs. Cable One reps lie to consumers and are poorly trained. Company doesn’t care about their performance since options in Boise are limited. Service is overpriced and garbage. Canceling this junk and going back to CenturyLink where their service is reliable and they care about their customers.

Just hung up with Cable ONE. Typical corporate responses with self-serving answers. They are prepared to lose a customer over $25.00. Seems that I went over my data limit 3 different times this year. In doing so I agreed to a higher cost package. Sorry. No I did not. Have had Cable ONE internet service for almost 20 years. Never agreed to data limits. I have to admire their customer service rep telling me that I WAS WARNED. A notice was mailed out that I was going to go over my limit and warning me about it. OK SO I WAS WARNED. What am I supposed to do? Turn off the modem. Shut down my email. The email I use for work. The Work that makes the money to pay their bill. She tried to make it out like it’s no big deal. It’s on $25.00. I agree but it’s my 25 and if it’s so insignificant why do you want it.

Over and over again I have received bad service from Cable ONE and I continue to use them because in my area Verizon/Xfinity is not available. I am DONE now. They are not in the slightest bit empathetic because they know they are the only game in our area. Their internet is slow, their cable service is not nearly as advanced as Verizon, and their customer service agents are obviously trained to treat a customer properly. They never come up with a solution and if you are not satisfied, they ask you to leave. What is that all about??? I work in the service industry and every customer we lose - we try and exam why and make it better in the future. Why hasn't Cable ONE caught on to that concept. If you have options - I highly recommend you use someone else!

I have been getting overage usage warnings for the past 3 months. Today I got another one. They claim I used 240 GB on downloads yesterday. I do not think that is possible given our minor usage yesterday. We did no streaming of movies and very little computer or iPhone usage. Even if we were streaming movies all day long, we wouldn't use that much. I am told a HD movie is about 8 GB, so we would have to stream 30 movies??? If each movie is 2 hours long, that's 60 hours of movie watching in 24 hours??? Is anyone else getting this type of possibly false feedback from Cable One? If so text me at **.

I have Comcast in Washington State and also I have Cable One service in Boise Idaho. When comparing the data offered for the price the difference is startling. Comcast shows that I have 150 Mbps download speed for a triple play experience $120 month. Cable One shows that I have 1 Mbps download speed for $45 dollars a month no tv and no phone. They send updates that show your usage is about to go over your allowed amount. I am in Washington for a month and I have my adult staying there and they are trying to tell me that it is going over! Internet highway robbery on the part of Cable One.

I just moved to the area. The only choice for internet service is CableOne. So, I was forced to go with these guys. I figured it couldn't be that bad - even though I read tons of reviews stating how horrible they were/are. I found out those reviews were true today. I had scheduled earlier in the week for them to come out to my house to turn on service today (Friday). They never came out. I waited for a door knock, maybe my doorbell would go off or possible a phone call to let me know they were here. I got nothing. I also have dogs and when strangers come to the door or park in front of the house they bark - like they're supposed to do. They never barked... because no one ever showed up.

Worst internet service I've ever experienced. They use fraudulent bandwidth usage monitoring to force you to pay for 2-3x your actual data usage. Their service is spotty at best; promising 150Mbps+ download speed, often delivering less than 3Mbps actual download speed. Funniest part, ONLY their speed test using their servers will falsely show the full (advertised) download speed; ALL other tests will show the reality of their sub-standard service. For what it's worth, customer service representatives and field service techs are courteous and professional.

Everyone knows ISP's are lying scum-sucking scourges on humanity. It barely helps to leave bad reviews, because even if Cable One, for example, has an average 1.5 out of 5 star rating, so do all the other ISP's. But even if there were a good ISP to switch to, it wouldn't cover my area, because ISP's essentially maintain regional monopolies. So when my connection marketed as 100 Mbps only comes in at 3 Mbps if I'm lucky, and 0.5 if I'm not, I have no choice but to call Cable One to ask them to fix it, at which point they mumble something about Wifi congestion, despite the fact that I'm not using Wifi. I even chose to rent a modem/router from them so that they couldn't blame my hardware. So either I'm experiencing Wifi congestion over Ethernet, or Cable One is lying again.

I had issues with Cable One in the past but not the people but equipment. I went through 6 modem/router combos in 4 months. I was about to switch but then thought I'd try buying my own equipment. Bingo. My problems were gone. I bought a modem and router separately for the best connection. No issues. If you're having slow or dropping signals try getting your own gear. Yes it does cost but over time it pays for itself.

The internet part of the bundled package is not that bad, but getting the "phone service" as part of the bundle STINKS! Seventeen years of Qwest/Centurylink phone service without problems. Cable One has been nothing but problems. Can't hear caller, disconnects, caller can't hear me, etc. Cable One requires a 3-year contract, so they are immune from complaints. DEFINITELY will not continue with Cable One after contract! VERY POOR product and service!

Cable ONE is far too expensive considering the quality and quantity of the product. The channel line up is very confusing because of the intermixing of HD channels. DVR is antiquated.

I use this company just because they are the only ones that go to my home. I have learned to call for tech support because they just act as if I am dumb. After calling them for about two years of having bad service and sitting at home waiting for servicemen to never show up I finally took my modem into the local office and turned out that I should have never had that one. It was not used and this is the reason I had not had good service. Service is better now as long as I don’t need to communicate with the workers. The online site for bill pay and things is a joke. Very outdated.

Cancelled our tv service back in November. Wishing to keep our internet service (only internet provider in the area). Still paid for it until March. Went in paid the full outrageous bill for the service I had cancelled. I was told the account was current plus a credit for the next month. Just got our service shut off for non payment. I have not received a bill from them. Of course when I call in I have no choice but to pay the outrageous bill to reconnect my services so I can work from home. Of course there are no records of the previous conversations, weird right. The whole experience with Cable One has been frustrating from the beginning. The only recommendations I would make is AVOID IF AT ALL POSSIBLE!