Frontier Communications Reviews

I have and experienced all the bad reviews given here. I called Consumer Protection and they said since Frontier is out of state I needed to call them and ask for local franchising authority. Needless to say customer service had no answer for this. The only option we now have is if you're in Los Angeles call the DA at 1-800-593-8222 to register a complaint. I already switched over to Charter but now have to fight it out over billing issues and credits that no one wants to authorize. Class action lawsuit needs to happen. I'm personally moving my cell service from Verizon as they cannot be trusted.

I was very dissatisfied when I found out Verizon was changing to Frontier Communications. However, I didn't have any other option to switch providers as I was in the middle of a contract. When I found out I would be moving from one apartment to another apartment I called Frontier to have my service changed over to the new apartment. I have been on the phone with them for four days, transferred to probably 20 different departments and no one has been able to help me. Yesterday they did tell me that they would send someone out and no one ever showed up or called. I have been on the phone with them again for hours today and have decided just to cancel my service and pay the fine to break my contract. Frontier Communications has the worst customer service department of any company I have ever encountered in my life and I do not recommend them if you have any other option.

When I first signed up for Frontier (mind you because I had no other option for my at home job) I was told that I would be guaranteed 29.99 for 2 years, as long as I signed up for auto-pay. I said "sure fine" and provided my account information. After having received the modem I connected everything (mind you I had them in the past and about a year prior) and was met with nothing. I contacted their tech support and after talking for almost an hour it was decided that he couldn't do anything and a technician will have to come out. I was going to be starting my job in a work from home capacity about 7 days from then and was told the technician could be out in 5 days. The technician came out and after about 4 hours he left. I still had no service but had no idea what was happening. The next day I called the customer service and they said that they didn't know what was going on. There was no notes.

I apologize for this being so long, but it's important to know how these reps have been handling this "transition", beware of "lost connection" and failed callbacks (THEY LIE). I don't understand how they have allowed such "transition" to happen without actually being ready. Last friday, 4/8/2016, I noticed that my internet was not working, so like another customer, I chose to call and see what was going on. According to the representative I was talking to had said that my internet was noted to be disconnected by april 6. Yet, I never called to do such action, nor have I ever missed a payment. After he told me that, he said that he was going to get my account up and have my internet running within 24 hours. So I waited and nothing happened.

I've been without internet service for four days and still being billed. They're robbing me of my money because they know they're the only Internet providers in my area. And they don't know how to fix my service. Ive been on the phone with them for days and hours at a time... I want to cry.

After reporting tv and Internet not working, I had to wait 4 days for a technician. I was told tech would be here between 8 am and 5 pm!! After waiting all day, tech did not show.

ILD Teleservices on behalf of Directory Billing Services 800-433-4518 charges my Frontier Communications telephone account monthly $48.75 without my authorization. When I discovered this charge on my phone bill I called Frontier Communications to find out what it was for. They said they had nothing to do with the ILD. Instructed me to call them. When I did. ILD said they can charge arbitrarily without getting authorization. Agreed to credit back the charge. It has been on each bill since Feb 2016 and I have to call each month to have removed! Isn't this illegal? Someone needs to do something about this problem. According to Google Frontier Communications has 7.5 million customers. $48.75 x 7.5 million is ridiculous amount of money for being underhanded. Filed complaint with BBB NY and local news station.

I was a Verizon Fios customer and have been transferred to Frontier with no warning. I have just spent about an hour and a half in chat with four Frontier reps (due to disconnections, and their lack of knowledge) in an attempt to make changes I am *legally permitted to make* to my Verizon Fios TV bundle. I have even emailed a PDF of my Verizon Fios contract to two of them, highlighting the specific area relevant to the change I wish to make. And they seem unwilling/incapable of comprehending the contract terms, and are talking about ETFs. Unbelievable, and I'm on the point of cancelling my contract altogether and sucking up the ETF.

I work from home. Without warning from Fios my account was sold to Frontier and I have lost internet and the ability to do my job. I spent 90 minutes on the phone playing tech specialist with their supposed experts who didn't do anything but ping my router 1x and told me the earliest I could get a tech here was 4/18 which is a joke. I had to buy a mobile hotspot just so I didn't lose my employment. This is the worst experience I have ever had with a communications company and I will be calling them everyday to let them know that I am not going away silently until the 18th. What a joke these clowns are.

Frontier took over for Verizon and Monday April 11, 2016 we lost service for phone, internet and TV. Called Frontier on my Verizon cell phone and after a long wait got a technician who was difficult to understand. They tried rebooting and several other things and after about an hour they got my phone working but nothing else. They informed me they needed to send out a tech and the first available was a week away and they couldn't give me a time or even morning or afternoon. Two days later my phone stopped working again. Called again but to no avail. They were unable to fix it. So hopefully they show up Monday and fix it, reading some of the reviews I'm not so sure. I have signed up for DirecTV and I am researching my internet options. I hope they do not try to charge me a cancellation fee.

Our provider recently changed from Verizon to Frontier. I will be changing my provider next week. My experience with Frontier has been sub-par at best. Customer service is non-responsive and terrible when they do respond. Verizon was always excellent with both their service and customer service. I will be happy to leave Frontier and I'm only sorry it take a week because my new provider is so busy due to so many leaving other customers leaving Frontier. So long!

Since April 1, 2016 (APRIL FOOLS' DAY) I have had nothing but problems with Frontier taking over Verizon. Totally lost Internet on April 10th and told it would be until April 13th for a technician to come to the house; waited from 8 am to 7:30 pm and no one or no calls. Called Customer Support and was told over and over again "SO SORRY!". Rescheduled for April 14th, 8am-noon. Still no one. TV has been rebooted 12-14 times to get rid of 'grey information box' in lower right-hand corner and it comes back. Asked about CREDIT for Internet loss and told "You have to call billing and wait another 30-45 minutes to talk to someone." Have been told by a tech for Frontier that Frontier refused to buy the current software programs Verizon was running and reverted back to 5-year-old software.

About a week ago there was an accident involving a dump truck that ripped down a multi-pair hard wire cable that belonged to Verizon on our street. This also involved a joint pole 12,000 volt circuit that made contact with the cable destroying it further and setting fire to a phone junction box on the pole in front of our house. The power company responded quickly and restored power. They also cleaned up the Frontier cable mess and piled it on the sidewalk.

I went online today to pay my bill and found a charge for $21.21 over my normal monthly bill. I called Frontier to ask why and after a lot of beating around the bush she finally told me $8 and change was for change of service. It seems they were charging me for the change from Verizon to Frontier. I told her I didn't request any change and didn't even want the change. I was not going to pay for that. When I asked about the additional $13 and change on the bill she didn't have an answer for that. She just said she would adjust my bill to the normal amount. Customers who have auto payment set-up with Verizon beware. Check you bill before the payment is due.

Why would Frontier even THINK about doing their bungled cutover during business hours on the last day of the week and the first day of the month (April 1)? Having spent my entire career in information technology, this kind of work is always done on nights and weekends. That's assuming you can get the job done in less than two weeks which Frontier has not. My business was dark for two days. Thanks to Frontier. I can't even estimate how much money I lost because of that. My home service is still not whole -- 14 days after the cutover. I have called Frontier every day for the past two weeks and spent hours on hold only to reach a rep that doesn't speak English and doesn't resolve my issues. I am absolutely frightened of receiving my bill. I'm sure they'll mess that up, too. Stay away from this company.

Verizon had not even informed us of the change until the day that our cable and internet and house phone had not even been working as when we finally got some service when we realize what was going on. Then when the service return we did not even have all our channels. We're getting channels that we didn't even pay for it--that we didn't even want and I promise that we're paying for we're not even getting. On Demand sucks, internet sucks, only thing that seems to be working correctly as a basic cable. Tried to call customer services repeatedly even downloaded their Frontier app. It's a bunch of BS!! Definitely not good for business. All we get--a televised message informing us in the middle of April that this problem should be fixed. Well it's the middle of April, "no fix"... All of Verizon or Frontier whatever the hell they want to call them. Subscribers should get 80% off next month's.

I was transferred 7 times, each time I was on hold for no less than 30 minutes. All I wanted was my service turned on since 04/12/16 and has ended and still no service. Customer service department is not there to help, should be shut down. Horrible service at Frontier.

When I was informed Frontier took over it has been nothing but a nightmare. It's almost impossible to get a hold of anyone. I don't blame anyone I speak with when I connect. I blame overwhelmed and unprepared management. Go elsewhere if you are looking for cable, internet and telephone. Send me back to Verizon please.

I been on the phone and chat line for two days. My services have been down for two days. On April 12, I had someone troubleshoot the issue and stated she would call back in 10 minutes and of course no callback at all. That was after 3 hours trying to get a live person. April 13, I started online with chatroom having 78 callers ahead of me and also called the 800 821 8101 on the line for 2.5. That's right. Two and a half hours on hold to get supervisor tell me the earlier a tech could get to my house would be APRIL 19th. Really? 9 days without services is unheard of.

I am appalled at the way Frontier has handled the conversion from Verizon in FL. I have had many frustrating experiences in trying to register my account. The changeover never should have been made until Frontier was capable of handling it. If I cannot resolve my problem within the next few days I will cancel my account and seek another provider.

After patiently waiting for Frontier to fix all the problems with our service I have run out of patience. We have had problems with every aspect of our services with the exception of our home phone. On Demand has not worked correctly since 4/1 and it is now 4/13, Channels are spotty, our favorite channels (ESPN, AMC, as an example) do not work. Other channels give us a message saying we are not subscribed (What!). Internet slower than normal. We called Technical Support and after 90 minutes on hold they still weren't able to resolve the issues or give us a straight answer as to when it would be resolved. They stated there are issues with FIOS in my area and technicians were working on it.

They apparently purchased all of California (my home state), Texas and Florida late last month. Since then, I have had nothing but issues and no one who can speak clear English is available to help. They cut all of the services in my home to "troubleshoot" my cable and costs me valuable time while I was working remotely with my office. I then tried to cancel service and they hung up on me. I called back and they again hung up! They need to be shut the hell down. I for one know I will not be paying my bill since they won't even let me cancel. My attorney will love this one (yes, he is a real person). If you are considering switching to these ass clowns DON'T DO IT!

New service in CA. 1st week internet stopped working. Next day voice phone stopped working. Long Wait for tech support that is outsourced. Now need a tech to come to me home. No resolution and no customer service. I'm held hostage and can't change phone provided and don't want VOP.

I really had no idea that Frontier was taking over for Fios in Florida as I don't get a bill because I was paperless. I tried to login into my account and was informed to sign up with Frontier for "New Services." I don't need new services. All said and done when I finally get into my account I find I'm already in Collections and then the rep called me a liar about paying my bill. I always paid my bill on time with Verizon/Fios and was NEVER shut off. After being called a liar about paying my bill I was 1. informed I will be billed again this month for services I have already paid for till May 1, 2016 with Fios/Verizon and 2. I have to provide them proof that I paid my bill. Frontier is a big fail and thanks to surveys a big fat 0.

1 hour waiting. Finally connected with Rachel in billing department. Sounded like I owe her something. Took 5 minutes to pull information while putting me on hold again. Then told me can't see my service option, and transferred me to another department for another half hour. I hung up the phone at the end.

One of the most miserable experiences in my years of cable/satellite ownership. First of all our only notification was a simple email the day before the conversion to my wife (we at first thought it was spam). Then we notice we're missing some FIOS channels along with all of our On Demand. I made the mistake of calling this in- first call (4/2) they give me some basic resets and nothing happens, they tell me it should be fixed by 4/7. I call on 4/7 and another guy says he'll send a signal to reset our service- and guess what, he blows out our Internet (I work out of the house so this is critical to me). Since then we've called and called, chatted and chatted. Some guy supposedly came out, he called us (he was a contractor) and told us it was Frontier's issue.

We still have no on-demand cable service since Frontier took over our Verizon cable service 2 weeks ago. My parents, who live 10 minutes away & also had Verizon, have lost their internet service completely, & were told it would be several days before a technician will be available to help them.

We just found out two days before the merger that we are being transferred to this company, first week we lost internet in the house and had to use over 20gb of my Phone data for our kids school. I called them the first time. Was on hold for 30 min, then on hold for another 45 min, then they didn't know what to say or do!! This company is almost a scam!!

On Sunday 4/10/2016, I discovered I did not have HBO Go anymore. I got a message stating I did not have access with my provider (Frontier). So I called up Frontier and 30 minutes later I was informed I did indeed have HBO and should therefore have HBO GO (so far so good). She connected me with service and after another 30 minutes of waiting and a round of questions I got some gentlemen from India who was perhaps in his first year of English. After hearing the broken words "Let me try something", my cable went out, my internet went out, and of course my internet phone I was talking to this person on, went out. My internet came back (thank goodness) but my cable box was dead.

My Fios service went out 4/12/2016. I spent 2 hours on the phone with them. Finally they scheduled an appointment for that same day anytime before 6 PM. Technician never showed up. I called multiple times - they weren't able to communicate with dispatch and they told me there was nothing they can do to fix my cable. I don't know what else I can do!!! I placed an order with DirecTV but they can't come out until next Tuesday. I hate this change Verizon did.

What on earth gives a company the right to switch your services to another company without even notifying the customers? I only one of the thousands with legitimate complaints. When the Verizon bill arrived I clicked the link, went to Verizon's site but couldn't log in. Instead I was told to go to Frontier (?). I did and there was nothing on that site even mentioning Verizon.

Written April 13, 2016: I've read some of the reviews about Frontier. I'd say that within the last 8 weeks or so Frontier has moved its customer and tech support to other shores. Most of the people I've talked with are in the Philippine Islands. The issue I have with them are: poor training and hard to understand accents (1/3 of the issue), and very poor trunk/communications lines with a lot of background noise, break up of sound, and general burbling (2/3). I spoke with my son and mentioned that Frontier must be in dire straits to ship their support out of the country and he said "No -- it's the almighty dollar."

Frontier Communication is the worst, also Verizon Fios and whichever government agency approved this sale are negligent idiots. I was made aware that I would no longer be a Verizon Fios customer, I only found this out when I tried to pay my bill online on April 2, 2016. I have not been able to pay my bill until today because they were having issue linking my old Verizon account. However, I was informed that due the transition I would not be charged a late fee during the month of April. I then notice that all the channels and services I pay for are not available. I call their customer services which instructs me to unplug then replug my box up. I do this and still do not have on demand services. They then tell me my services should be back to normal on April 8. April 10 comes and I still don't have access to all the services I pay for.

I moved to a new home 4/1 and wanted to switch my Verizon Fios. I was told I had to wait until the 11th due to the transition to Frontier. It is the 13th and they have No Showed 3 times. Hours on the phone, they can never find me in their system, when they do they make false promises about coming out and they don't come out. Last call they said I would have to keep calling them to see when they would be able to come. I have no internet and no TV. Looking at the reviews and their Facebook page does not give me any hope that a resolution is forthcoming. I have filed with the FCC and the Better Business Bureau. I hope everyone does the same.

Frontier is the WORST! NO T.V. since April 4, 2016. Waiting for customer service is a nightmare, not only can you not understand them, they have NO idea what they're doing! Finally get a tech out on April 11, 2016, says it's nothing he's ever seen "sound but no picture". So he calls his field supervisor who meets him at my home. They tear up everything. Change boxes nope that's not it, change cables nope not it! On the phone with FRONTIER who basically says, "Well, just take the HDMI cable out, and put the three plug (red, white, yellow) and we'll get back to them." SIX hours they were here, so they were pretty rough with my TV then moved a side table and there went my laptop, my son seen this. Neither tech said anything. My laptop is broke, now trying to file a complaint and get my laptop fixed. I've been sent to every department no one is helping. ** FRONTIER!!

Where to begin... I was unaware that Verizon was selling off to Frontier until I received an email 1 week before April 1st. Beginning April 1st I noticed that several services had stopped working. On-Demand was missing content (still does not have HBO), the Frontier TV App did not work, and our internet speeds were slower. So I created a login on Frontier to transfer over our Verizon account (the only thing that has worked so far). I decided to call Frontier to ask about the Android Frontier TV App that gave me an error code. The customer service rep started to check my account, verified it, and then apologized for any issues.

I would like to think when changing services from one company to another it would have been thought out and this day of age have a smooth transition. Not the case so far with my land line phone service and paid for on Demand TV selections. Both of which we are experiencing. No phone serve till possibly April 18 and on demand in full till who knows when. Phone calls for answers and help are met with long waiting times and being passed on from one person to another on one instance. Very, very unhappy at this point with Frontier. Imagine having a landline your friends, doctors and other important calls not being able to be received possibly before April 18, today is April 13.

Negative 10 stars would have been my fist choice in reviewing this sham of a company. After being a happy Verizon Fios customer for 10 years they do this stealth sale to one of the worst cable TV company in the US. The day after this transfer took place my internet was spotty, no HD channels were working. I called tech support only to get Fernando from the Philippines. Barely could speak English and no clue about my equipment. He sent some sort of system reset and I lost all cable and internet.

I am shocked and extremely disappointed at the lack of systems and services that - as a new customer - I have had to experience with Frontier just in the first couple of weeks. I am not sure how the 'transfer' from Verizon to Frontier occurred, but I would expect that the "Systems" would have ported over along with a degree of testing prior to the actual transfer.

After the transition from Verizon TV to Frontier, still don't have premium channels or On Demand. Just awful response from Technical Support, I realize they are probably getting inundated with calls, but this is unacceptable. They should not have made the change without being ready. There needs to be a class action suit. Also, it isn't right that we can't choose another provider who can provide the same class of service such as AT&T. This is monopolistic.

My FIOS service got ported over from Verizon to Frontier on 04/01/2016. It has been such a bad experience afterwards. My internet went down three days ago (on Monday) impacting my work and my kids schooling because they take online courses. After over 8 hour-long calls and two 3 hour long visits by their technician, service has not been restored yet. They've no clue so far where the problem lies. Worst part of all that, since I've no choice but to move services to TWC, now they'll come after me and charge me the early termination fees. A worst service provider, unfair practices, and totally bad customer service. Even the supervisors are unpleasant to talk to. Went ahead and order the termination.

April 1st nothing works. Call Verizon. "No account there, call Frontier" they tell me. Waited forever and got nowhere. April 2nd internet slow as snail. Movies are gone. Search doesn't work. No On Demand. Channels are missing. DVR not recording shows.

I'm an unfortunate Verizon customer that was sold out to Frontier Communications. I won't go into details because I'm trying to get past the BS and just warn anyone considering doing business with these most incompetent people. I have never seen such ineptitude. First it was just trying to get my account recognized, then it was numerous attempts to get my WiFi working, now I have no Internet, no on demand and 6 hours on hold trying to get all my various issues resolved. Frontier is a joke!

I had 1 month left on my Verizon Fios contract when, unbeknownst to me, they "sold" me to Frontier as of 4-1-2016. 12 days in there are myriads of problems and issues that Frontier can't fix. I wanted to cancel and even though they can't deliver the services I'm paying for and even though I had only 1 month left on my contract, they tell me I will be billed almost $300 in "early termination" fees. Stay far far away from this horrid company.

Simply THE WORST INTERNET SERVICE, bar none! Frontier taking over FIOS is JOKE! It's like dial up now, only dial up might be faster? Remember 25 years ago? AOL? Not sure how this got past the FTC, Regulatory Capture? Frontier is Rinky Dink Inc. Very sloooow service, NOTHING like FIOS. Movies break down & digitize. Internet comes & goes, disconnects & you better speak several foreign languages...because their Customer Service does. Imagine Frontier taking over & converting THREE of the most populous states in America from FIOS to their inferior system, because that's what happened. If you like FIOS you will LOATHE Frontier. Thank God I'm not on contract. Will be pricing new options first thing tomorrow. Frontier disgusts me. FIOS RIP.

After reading all the other posts, I'm actually glad I'm not alone. I'm very angry that Verizon sold to a subpar company that had barely any American employees, definitely none in customer service, when we're used to Verizon's quick response time with issues. I've spent almost 4 hours on the phone with this company, which started with me wanting to add a sports package. This was until I realized I had lost so many channels, including WGN. Who hasn't had WGN on cable in 30 years?? I'm all in on a class action suit against Verizon at this point to sue for everything they made on this deal that made their customers suffer. I've been told by a Frontier Filipino employee that I can not speak to anyone in America, nor can I cancel because my contract was automatically transferred and they would charge me the cancelation fee if I tried. It's ridiculous.

Frontier had no business buying Verizon. They obviously can't make it work. I'm without TV/internet/phone, all of which I'm being charged for and apparently will be charged an exorbitant penalty if I cancel. Who is going to take this on as a class action? I raise my hand to be a named plaintiff. Kick Verizon's ass for selling us a bill of goods, kick Frontier back to the small market where they belong, and kick the regulatory officials, who approved this sale, into a jail cell where they can bribe other inmates for cigarettes and sex. Shame on all of you! I am one of thousands without the services I pay for. Is there a legal firm out there ready to take on these companies and the tainted regulators? C'mon, make these organizations accountable for screwing us!

Since Frontier (i.e. AOL but with frosting to hide the previous reputation) took over FIOS from Verizon in Florida only a few weeks ago, everyone in my household has complained of the internet service, which we never once complained of with Verizon FIOS for 2 years running. Not sure how a company can screw the fiber optic service so fast with supposedly the same equipment, but even my 7-year-old daughters have noticed not only the consistently much slower speeds, but also very spotty internet that hangs up for several seconds pretty much every minute of use. I have used multiple online speed tests to confirm that whereas with Verizon I was paying for 75 MBPS and getting 75-80 MBPS, I am now with Frontier still paying for 75 MBPS but consistently getting only up to 55 MBPS.

My telephone service was switched to Frontier Communications without any warnings. My phone has not been working for a week. I keep getting a runaround from the employees who do not speak English. I was told a repair person would come to look at the phone line. I waited all day and no one showed up. I have spent five hours on the phone with Frontier without success. No one seems to know when this problem will be resolved.

On April 1st, my neighborhood switched from Verizon to Frontier. A few days later, early last week, someone crashed into an electrical box to my neighborhood (on the corner of Colima Road & Ybarra Drive in Rowland Heights). Since, both my family's & neighbor's landlines have been inoperative. After calling Frontier yesterday, I was put on hold twice for about 35-40 minutes. Then, I had spoken with someone with a very deep accent. Could hardly understand her very well at times.

They are the worst company I have ever dealt with in my life - period. My father is 92 years old and I have been trying since Saturday to get his phone, internet and TV fixed. I have spent more than 8 hours on the phone trying to talk to someone. All of his service is still out. I just want to cry!!!

For the last week the internet has been down constantly. On Monday the 12 of April it was down for most of the day. My daughter gets dumped off the internet and loses online school work. I can't do any work either. Most distressing is that we have Vonage phone service and can't use the phone if the internet is down. We had Verizon and had reasonably good service. Frontier is total crap. Why should I have to pay $85 a month for internet service that is hardly available at all anymore??? Hours on the phone just lead me to a generic message saying the internet in my city is down and they have no idea when service will be restored! Hang on to your pocketbooks and run from Frontier!!!

Since the companies have changed hands, Verizon to Frontier, on April 1st, we have had nothing but trouble. First we noticed that the phones were not working correctly and we were missing calls. Our customers were getting busy signals. So, I called Verizon and that is when I found out the companies had changed hands. It would have been nice to be informed, so I could decide if I wanted this new company. Anyway, I ended up calling Frontier. Their customer service either has no idea of what is going on, or they are not trained properly to help you out. 5 of the 7 times I have called, I have been either left on hold for an extremely long period of time or hung up on.

Frontier took over Fios. Lost my internet. I work from home. Called frontier, they tell me there is an outage and it should be fixed by the end of the day. Ask my neighbor, internet works fine. I call back, no outage reported in my area. This person sets up a tech visit. Tech doesn't show the first time. Call back. Next person can't speak clearly. Next person sets up another tech appointment. Tech never shows up. Oh and all these wait times are 120 minutes plus. I have to order new service from time warner. Frontier never showed. Oh but wait, they still want me to pay my last bill, for internet that didn't work. We need a class action lawsuit. Any lawyer willing. Then I am willing.

Verizon was fantastic. Frontier has been a nightmare. We have no internet, I need the Internet for my job... I asked numerous times to speak to a manager or someone who knows what the hell is going on. I am in the process of selecting a different provider. Zero stars for sure. I am waiting home all day for a service technician to show up. No phone call, no show. If just got Frontier, RUN AWAY. FIND SOMEONE ELSE!!! BEFORE IT'S TOO LATE!!!

We received notice at the beginning of April that we would be switched from Verizon FIOS to Frontier. We were given no choice in the matter. It has now been several days since we last had internet at my house which is massively inconvenient as 50% of my household telecommutes. Customer service at Frontier is absolutely deplorable. We've been disconnected, given bad information, and have even been told by a representative that there is "nothing he can do". When the outage first hit we were only able to talk to human beings twice within a 9 hour marathon of calling customer service, being put on hold, and being prematurely disconnected. All my household wants at this point is a new service provider and for Frontier to receive the feedback they deserve for their poor service.

Our service switched from Verizon to frontier. The day it switched our internet, cable, and phone all stopped working. After spending 2 hours on the phone with someone who barely spoke English I just decided to cancel it all. Frontier has the least helpful customer service I have ever dealt with. No one could tell me why our service wasn't working and the person who didn't speak English first said he couldn't cancel it and that I would have to talk to his supervisor to do so. This was after I had already asked to speak to his supervisor and he told me I couldn't!!! In the end I think he may have canceled it for me but I honestly think he lied about it and I'm left with not knowing whether or not it is actually canceled. I got a confirmation number but at this point I thing he just made it up to get me off the phone.

I have just been switched to Frontier from Verizon. I have a beeping battery in my closet that needs to be changed by a technician. I have been on hold for over an hour with three different departments. Nobody seems to understand who does what. It's like a smoke detector battery issue that won't go away. This is the worst service I've ever experienced and they will never know because they don't answer their phones.

Frontier Communications arrived in Texas the first of April. I was advised to read reviews about the company. So I did and it was not good. In our home we have Verizon for TV and Internet. I chose to close my TV account with Verizon before April 1 2016 and went with Direct TV instead. I was told that on April 1, I would not be able to contact Verizon again and would need to communicate with Frontier only. Also I would be charged $200.00 to get out of the contract.

We had an appointment on 4/12/16 for this service stating they would be here between 8 & 10 am. They never showed up, called 3 times, never received a callback. It is now after 6 pm and still no call. Thinking very seriously of switching everything to Comcast. We have been with Verizon for a long time with our phones and computer but this service or lack of makes us think we are making a big mistake. Very disappointed.

Frontier is the sorriest company I have ever dealt with!!

Shame on Verizon for offloading their clients to a careless organization and shame on Frontier for not having the operational fortitude to be able to handle this... I suspect many cancellations and demands for free service should be given...

Since Frontier has taken over, nothing has worked right. Internet speeds vary from 70:71 to 75:82, under Verizon they were on avg 82:82. TV is constantly stalling and we are having to reboot the STB boxes. I called today to cancel service and they want an ETF. I told them I was a Verizon customer, not a Frontier customer, how can they charge an ETF for cancelling. Apparently we all agreed to this in our Verizon terms of service, but I can't seem to find that line in it. I just want them to drop the ETF so I can get service that works.

I was not informed prior to the switch from Verizon to Frontier. I was fine until the afternoon of April 5th. I got home from running errands and all my stuff was down. I called Verizon and was given the number to Frontier Communications. I was like "what, who are these people". Could not get any one on the line that I could understand. I explained to them my issue. Was told to reboot the router. Did that, nothing. I was told they were in the middle of transferring everything and that it would take till April 11th. My phone kept saying that I was connected to my regular internet and my desktop also said that. However every time I would try to do business from my desktop it would say "no internet connection"??? So I called again. I told tech support there has to be something simple that we are missing. They could not help me. Said I would have to wait till the conversion was finished.

This is more to vent than anything to keep my sanity intact. Where do I start? I'll start with saying how easy and awesome Verizon was, but I am very disappointed they would sell to such a poorly run company. I have since put in 3 orders, emailed 'Office of the President' twice, spent over 4 hours on the phone, sent at least 5 emails asking for a call and still have not gotten any closer to getting service. Since there aren't many choices for internet providers in my area I am not sure what to do. My small business also has Verizon so I am terrified about what is going to happen next...

I have had Verizon for many years. I have paid my bills on time. I always had a good experience with Customer Service although the wait time was exceedingly long. Sometimes as much as 45 min. Now that the transition was made to Frontier, the wait time is over 1 hour. Once I finally have a person on the phone to speak with about my issues, I am to told that they do not recognize my phone number or account number as being valid! Those numbers have always been the same. One gentleman told me he couldn't assist me because they don't have every client's records transferred to the Frontier system!

Customer service was polite before the transfer on 4-1. Now it's nothing but on hold for hours whether it's phone or chat... and disconnect when finally thru. Can't get any good tech support on slow internet (was paying for faster service with Verizon). Same old answers and solutions that I could answer myself and that don't solve anything. They can't answer a simple question today and just give links that don't work. They are stating that we are obligated to stay with them for the old Verizon term. I would go back to Comcast immediately if I could. Has anyone else been told that they are obligated to stay with Frontier. Isn't that a bait and switch by Verizon? Now I can't even login to the site. Very disappointed!

Hello, all. If you are like me, you're angry about the Verizon/Frontier botched takeover. It's been five days without internet and the entire month has been spotty re internet service. I have spent hours on the phone and have spoken and chatted with people (in India, I think), about getting it fixed or cancelling service. I am currently trying to cancel my service, though Frontier is saying that my contract with Verizon is valid with Frontier. This should not be the case. We all signed contracts with Verizon, not Frontier; thus the contract should be voided, as they are not providing the same level of service. If you are experiencing the same difficulties as I am, please post your comments with consumer affairs, and when a lawsuit does arise, your comments can be entered as evidence. Please join me in standing up to big companies like this.

Frontier has taken over for Verizon I have learned and it has been a nightmare. Worst customer service representatives. After taking an hour verifying me, they gave me a generic explanation that my services I pay for won't be available until mid April. This isn't acceptable. There are other options. What I am most troubled about is my vast video collection I have purchased over the years with Verizon. It also seems like any reimbursement from Frontier won't happen for me. Shame on you Verizon. Frontier should at least have people who can speak and understand English since they want to do business in America.

It's been a crazy nightmare. I came home Wednesday late night to no internet, no cable, no phone service. I work from home and all my files are online. I can't access my client's servers or service my contracts. I had a deliverable that was due Thursday 6am that I missed so lost $3k for missing a deadline. I had another deliverable Friday AM so missed that one too.

Verizon was a well managed and professional company but now we have to deal with first class idiots 6000 miles away and no way to talk to an intelligent technician. Frontier should be investigated by the FTC and the FCC. I smell a class action lawsuit coming already. I ordered an additional room box for tv. Plugged it up. The box was dead. Called Frontier. Habib in India said "let me try something". He killed all service to my home. Now after 4 cell phone calls to different Frontier phone numbers they can't fix it. They even had the balls to tell me that my account may not be paid up. I called billing. Got an American. Bill's ok since I have auto pay. Got transferred to another Habib. No work. If I was the CEO of this company I'd update my resume and start looking for another job.

I have been a Verizon FiOS customer for just over 2 years. A few weeks ago, I closed on a new home and was so satisfied with Verizon, I signed up for the service at the new home. Last week, I received an email stating that Frontier was my new provider. Shocked at the email, I did some research and although the reviews were negative, I decided to keep an open mind and decide for myself. I pay for Premium HD service, Internet and at the new home, the landline. I watch HD channels and started seeing these funky commercials interrupt my programs that had no content other than blips of "Frontier" with their logo and in such awful clarity that it looked like "rabbit ears" were getting the signal. Strike 1.

Our landline has been out since the switch. They sent someone out to our house rather quickly. Tech came, 4 hours later, he announces that he didn't fix our phone, but he broke our internet (yes, those were his exact words). He promised to come back the next day. Next day comes around, no show. Four days later, after 9 phone calls, over 5 hours in combine of waiting in queue with customer service, many promises of expedited request for service, no one showed up for service.

Since the day they took Verizon accounts over in Florida a vast majority of my TV channels have not worked. They have set 2 different timeframes for a service tech to be at house and did not show for either visit. Did not call, text or email.

First, my On Demand disappeared. This made up 80% of my viewing. No warning, it just wasn't there anymore two weeks ago. A call to Frontier - "We're working on it," I was told. No date offered, no response to what ON DEMAND channels will be restored. The entire line up has changed and channels I used to have I no longer have "a subscription" to which means they will probably try to hike up the price for what I already had. The channels are disorganized with Hindi, Spanish, and other cultural programming mixed in. Dozens of sports channels, none of which I can get. I can barely local the standard networks.

I was notified of the switch to Frontier 2 days prior to the date of the switch. On April 2nd my internet was shut off. I called to report to a Frontier tech who sched a technician to come out the next day between 8-5. I called the next day at 3pm and was then notified that the problem cannot be solved at my home address and that I would be called when service is restored. I have never received a call and service has not been restored. I have been forced to rely upon cellular data for service and to assist my children with schoolwork. I am very disappointed in the response time for restoration of service and have been forced to use cellular data.

Verizon has sold to Frontier, needless to say if you are a Verizon Customer, I MISS MY VERIZON. We have been on the phone for the past 6 hours with Frontier in attempt to sync our e-mail with the new company, we have lost our connection 4 times, our phone is now not operating properly, our email still is not synced & our movies we purchased from our DVR are gone. The poor technicians on the phone is trying their best to help us however most of them are all still learning themselves, apparently no one has the answers! This transition is a huge mess & We are not happy with Frontier or Verizon for doing this with our business! Shame on them. All the loyal customers whom have come to depend on their professionalism & customer support for so very many years HAS LET US DOWN!! All WE want is Someone To FIX THIS MESS!!

I cannot stand the slow internet speed and spotty TV service since Frontier took over. What can I do? I do not want Time Warner or a Dish, and I cannot get AT&T in my neighborhood. As a consumer how is it legal for someone to purchase my business and ruin a once great service. I did not mind paying a little more for Verizon because the customer service was in the states and very reliable. I guess my question is what can I do about this? There has to be some legal recourse because something seems wrong with this situation.

My landline connection is dead. I called support. I tried multiple times and then was told they had to transfer me to FIOS. What? That is all they have. Then someone said a technician would come out on Sunday. Sunday rolls around and I get an automated message saying they'd be out today. No word. This company is "SICK"!! Customer service? BS. They have no talent and they bounce you around big time. Can I switch my service? Can the FCC do something???

Extremely unknowledgeable reps. On phone for over an hour and got nothing resolved. Since switching to Frontier I can no longer watch TV on my tablet. ALL channels are locked. The rep kept asking someone else in different departments and putting me on hold. They had no idea what to do or say. I do not recommend this company.

Can't access on demand, can't access my gateway router setting, long time on hold just to find out when my contract expires. Mobile app is not the same as when it was Fios. Found barely found out Frontier took over. I miss Fios. Considering Time Warner cable again.

To put it lightly, my experience with your company has been the worst experience with a cable/internet company I have ever had. And trust me, I am not the type of person who normally goes out of my way to write long, detailed reviews or letters. It all started with my initial call to your company. We recently moved to Rowlett, TX and needed a new internet account. We are not previous Verizon customers or were transferring any service over. I spoke to a man named Eric who was very helpful in getting our account set up. I gave him my debit card number, social security number and phone number. He said he was unable to "verify" my identity.

Decided to try Frontier because there isn't much WIFI in my area. Boy did I make a mistake. Signed up and scheduled my installation date. Took the day off work. Sat home all day 8 am - 5 pm. No one showed up or even bothered calling. After waiting for 8 hours I emailed the rep and my appointment changed. They didn't even bother to inform me. Do yourself a favor and avoid this place. They are a terrible company and have horrible customer service. I still have no WIFI and no installation date. Canceled the service even before it was hooked up because of bad service. If they can't even get a set up right I could only imagine how bad the actual service is... Buyer beware...

Like a thief in the night, Frontier Communications sweeps in to degrade and destroy the confidence that I had previously held for Verizon. I hadn't heard of the pending transfers for our region, nor was I informed by Verizon of the change. I became aware of the corruption and incompetence of Frontier only just today. Suddenly, my internet is totally down. Frontier has no notice of this on site, of course. Customer and tech support is the absolute bottom of the barrel. I'll be switching my service, without a doubt. The party is over. A pox on both Verizon and Frontier for scheming and incompetence. I already hated cellular and internet providers as it was. They have no idea what they are doing. The bottom line is that is not enough competition in the communications market for consumers to get a solid experience. It has been a history of a race to the bottom. It will be just like the Airlines soon.

I called Frontier on Monday April 4th, 2016 and was put on hold for 30 min. then someone that I couldn't understand answered and said something to me. I said, "I want to know where to pay my Verizon bill." I was disconnected. Called right back and another 30 minutes on hold. Someone finally answered and couldn't understand her either. I asked, "Where can I go pay my bill?" She replied and didn't understand. So I asked her to speak slowly. Still couldn't understand. Then finally she slowed down and said, "I have to get money order and mail it in to ** Cincinnati, Ohio. I asked her to spell it I could figure it out. She said, "We haven't got systems updated for payments at place. Mail payment to ** Cincinnati, Ohio 45274." I am disgusted with this already. Always walk in my payment.

I am a business who has had our internet, and hardlines etc down now since 4-4. I have lost so much business. To make things worse they made this change without notifying me until 4-1 when we left the country on vacation. Now that I am back my phones are still not working. I want to take Frontier to court on TV so many people know how bad Frontier is. Does anyone want to join me in my lawsuit? If so email me at **.

Well service was good with Verizon and after takeover it appeared to be fine until my service stopped and hardware replacement was being done. Now I have no service whatsoever and been dead in the water 3 days. Tech guys say it's something in software Frontier uses and another tech said it's something at substation that need to be changed. All I know is I have no phone, internet or TV and can't work and I am losing 3k a day due to no service... This is total failure to serve customers... The guys in the field are all trying their best but Frontier clearly didn't think things through or have proper migration in place.

We had Frontier installed in our house for less than 24 hours when the entire system went down. After calling, we were told that our modem was no good and would need to be replaced. The problem? It would take them days to get back to the house. We canceled our Frontier service and put our Comcast modem back to use. That month we received a bill from Frontier, $405.96 for less than 24 hours worth of service. After hours on the phone and 2 hang ups we were able to get the bill reduced by only $77. STRONGLY recommend that you not switch to Frontier for any reason.

I'm a former Verizon Fios customer and since the transition to Frontier, there have been nothing but problems with connectivity and no on-demand features. Attempting to deal with customer service is a nightmare. Hold times are over 20 minutes and when you do finally get a person on the phone, they barely speak English. And when you voice your discontent, you're hung up on. Since April 1, I've had to call up to 5 times just to get through to someone and when I finally did after nearly an hour, it was told my call had to be transferred. I'm dropping them and will not be paying any early term fee. My agreement was with Verizon and frankly Verizon should have been upfront about this change when I renewed my 2-year contract. I hope more folks do the same.

We had Verizon for all our cable, internet and landline service for many years. We were blindsided by the switch to Frontier in our area. We had no idea this was coming and had little information about Frontier. The change-over has been disastrous. We lost internet connection throughout the day, the TV's on-demand options wouldn't work anymore and our second phone line started dropping out. Plus, when I tried to fulfill Frontier's requests to set up my new account with them, the online site wouldn't work and I couldn't get anyone by phone who could tell me anything other than "be patient."

I own a small business and my account was just transferred to Frontier. However, my phone and internet bill just came in and to my surprise, it is $60 more than the usual. I call them and all they tell me is that they can't access my account and they cannot view my bill. I have been trying for over a week now. It is so frustrating. I should not have to pay that much if I was never told my bill would go up. Very annoyed and disappointed with this company. If they could not give the proper technical support they should have not took over!!!

Simply horrible. Starting to add service to my second home on March 7th and still as of today, April 11, not yet connected. Endless transferring from one customer service to another and more than 20 hrs on the phone with no results. The company is the only one providing wired phone and internet in my place otherwise I will be running from them.

I was hoodwinked by Verizon and Frontier. No upfront notice. Frontier has no real technical support. They are unable to resolve any issues. On the transfer of service, my account and my features like on-demand are not functioning. I spent 1 hour on the phone with absolutely no resolution. Not even the smallest of issues was resolved. A class lawsuit must be in order here. Completely unfair and unethical to treat customers in this way. I will be consulting a lawyer.

First of, I will hope to be one of the hundreds of thousands of ex Verizon customers that are going to drop this awful company. We are the United States, how can FCC allow a company that bought Verizon (billions $?) to treat us consumers this way. Worse thing is that they blatantly lie. Friday 4-9 started to see the internet speed go down, that prompted me to call tech support. I forgot his name but overall, I spent 2+ hours with him, trying to get the speed up. He couldn't even go into the modem. Than he said, his computer froze and that he has to boot it up and will call me back. After 1/2 hour, no call back. I called tech support again and got KEVIN. I had to start the whole story. While talking to him my internet signal died on the modem. Panic! So Kevin started to say sorry for the inconvenience about a hundred time in the next 2 1/2 hour while I talked using my landline trying to get the internet signal back.

Our services was completely shut off. I was with them for 4 hours last night and 3 hours today. Nothing was resolved. The customer service and tech support are not really knowledgeable and skilled. I opted FIOS because I thought I was with a reliable company, VERIZON, but only to find out yesterday that Frontier is the handling provider. I felt deceived. I have known couple of outsourced customer service and tech support from the Philippines and they are highly skilled and fluent English speakers but the ones for Frontier are really below standards and very unprofessional because they didn't even return my call despite requests. Some told me that they have no outgoing calls.

I thought I would never say this but I miss Verizon. Verizon recently changed to Frontier Communications. This company is awful to say the least... We have Fios and my computer has had problems, our television and our home phone, with service. I tried calling and was on hold for 45 minutes. Then put thru to tech support in the other side of the world and they could not understand me and I could not understand them... Figures... Damn Verizon and Frontier. Definitely I'm looking for other options.

These ** needs to be flogged. Last week I called to cancel my cable server (keep internet) and I was told that my information hadn't transferred yet as a result of the FIOS Verizon Buyout. They told me to call after the 8th. So I called today, was put on hold for an hour, finally got through to customer service rep who put me on hold because I didn't have my OLD VERIZON account number on hand. After putting me on hold for 10 minutes, she hung up on me. I'm now on hold again going on to 1 hour, 13 minutes and 15 seconds while I write this report. I should be able to call and cancel my ** service. This is ridiculous. Can't believe Verizon sold to these **.

It's been 1.5 weeks since trying to pay my bill and get a hold of someone. Well today I finally was able to login to pay my bill. I noticed on their site that it says customer service is 100% USA based. I called twice today and one person said his country was Asia and he hung up on me after I told him Asia is not a country and then he said he was not allowed to tell me from what country he is providing customer service. This makes no sense at all that I have a foreign person who won't identify what country he is in verify my account information with him so I can pay my bill. The other said he was in the Philippines and could not upgrade my service or downgrade my service. Said the only thing he could do was tell me how much I owed.

I still cannot watch Netflix, which is the least of my problems since Frontier took over the Verizon accounts in Texas. My fax/printer doesn't work, and sometimes I can get online, sometimes not. This has been terrible service because not only am I a customer, but I work from home and count on my internet connection. If this is not fixed (and I have contacted Frontier several times), then I will be moving to another service. I cannot maintain my business accounts with such a disorganized group. This is awful service... Just awful. I have reports that are due, and I still cannot file them. I will lose clients if this continues.

I called into Frontier Customer service as I was trying to get an account with them since Verizon transferred. I was not recognized as a Verizon customer. I called the number, it was extremely noisy on their side. I asked if she was in the U.S. and she said, "No." I requested to be transferred and was put on hold for a very short time. She was going to give me a new number to call. When I asked her that she could not transfer me as per law, she started to change her mind but still did not transfer. Really? Frontier I requested a person to be in the states, and you could not be able to do this?

This company doesn't know its left hand from its right. They took over from Verizon in California and so far it's been a total mess. You call, they keep giving dates further and further in the future for repairs. However, their billing dept seems to work fine as I have already received a bill. If you have the chance to escape from Frontier and go to another telco good luck.

Paid premium channel on demand entitlements still not available, 10 days after cutover. Verizon said we need to pay them through April 25th, as invoiced, and Frontier will credit us the difference. Frontier said they would not credit us.

I called and contacted Verizon. They said, "Contact Frontier." I did and the only way to actually get a response is to tweet!!! Frontier that's is amazing to me - to get any help I have to tweet. A company that's supposed to want my business. I pay for all premium channels and Starz is the only one I can view.

I live in Palm Springs. Very happy with Verizon FiOS and then here comes Frontier buying Verizon lines for $8.6 billion. Message was "wait till April 8th we're transitioning." Can't wait to change vendors. They used all their money to buy Verizon and none for converting. Try to contact, massive wait. Mysteriously they changed all my HD recording to standard channels and had to redo all my set recordings. Website has broken links like if your high school teen did a website for you. Can't download mobile app (broken link). Can't see services to adjust and get rid of them - but you can see PAY MY BILL, that was only link they put up - "Hey we're crappy providers, broke your service, can't adjust anything, but please pay your bill so we can pay our idiots on staff." If you are now a Frontier customer, run baby, run - it will only continue to be bad.

Terrible Service. Never recommend this service. We never have this situation with Verizon.

I've never had long distance service with Frontier. I didn't have it with Verizon before they sold to Frontier, but Frontier sneaked the charges back into my bill by changing the name of the charges and not notifying me that they were adding the long distance service charges... but they never activated the long distance service. I called to complain and the customer service person was insisting that I was making long distance calls, when my bill shows "0" calls. After a few minutes of tug war they agreed to reimburse me.... but only up to $25.00. The rest, they keep it. Besides all this bold rip off, people call me and they say the phone rings a busy tone, when I'm not on the phone.

Verizon recently changed to Frontier communications and we will be sending our bill to the PUC. This company is awful. We have Fios and my computer has had problems, our television and our home phone, with service cut off. I tried calling and was on hold for 45 minutes. Then put thru to tech support in the Philipines and they could not understand me and I could not understand them, after waiting another 45 minutes. Just try calling their customer service and see how awful it is. They should be fined big time!

My load and download speeds have been less than 50% of what I'm paying for with my account. The wait times to call customer service is terrible. I need to order a new set top box for a new TV and can't get through. I tried to call Frontier today to tell them that I was trying to use a different outlet in my house and it seems that the outlet doesn't receive a signal.

I have chatted, spoken on the phone, and even contacted the president of Frontier to get answers. I was promised a reward Visa for signing a new contract with Verizon (never told they were selling to Frontier when signing new contract). I reached the required 61 days of service 3 days before the sell. When I use the information provided by Verizon to check the status of the card, my user name is not recognized. Called Verizon. All my account info has been removed from their servers. They can't check. Called Frontier. I have NO account with them yet. They can't check! Both companies kept passing me to the other. Still no definitive answer.

On April 8 I called with a minor concern. Some of my applications not working properly, but otherwise my television was working and as far as I know I had all my channels. During the process of attempting to troubleshoot these MINOR issues, I lost all video. While troubleshooting the video, my home phone stopped working; service rep called me back on my cell. Unable to resolve any of my problems, an appointment was made for April 12 (4 days with no television at all).

This company has the worst customer service experience. My internet service is not working. It is the only service I have through Frontier. I spent an hour on the phone with a technical support that I could barely understand and only knew what he was reading out of a manual. He walked me through resetting my own service through the Frontier admin website. I still do not understand why he did not log into the website himself and check the configurations. The end result was me being left with no internet and having to wait 3 days for a technician to come to check the outside of my home. I asked for credit for the service I am paying for and not receiving. I had to call back and speak with customer service because technical support can only put notes on my account to recommend a credit.

Where to begin? After Verizon severed our DTV package last fall and then dumped our e-mail on AOL (who uses AOL anymore?), now we've been pushed off on some company called Frontier Communications that is as incompetent as Verizon is uncaring as far as our router goes. Two days ago I received an e-mail from Frontier saying "We identified that your Verizon account number was omitted from the database used to match Frontier IDs with Verizon accounts. This matching process is necessary to ensure that a Frontier ID is correctly linked to an account." It urged me to go to frontier.com/login (which isn't loading because their server keeps dropping the connection) or call 844-303-4032 (which I did, but the people at that end cannot locate my Verizon ID. They tell me I have to create an account Online--which I would if Frontier ever fixes their website).

We were just switched from Verizon Wireless to Frontier without having any say in that choice. Immediately, there was an issue with our Caller ID so I called and after 20 mins on hold, a Rep came on & not only failed to fix the Caller ID issue, but managed to accidentally shut our phone svc off, just before cutting me off. I called back & after spending another hour getting the run around, I was told they'd have to submit a repair ticket & they couldn't tell me when the phone would be restored; JUST ORDERED TIME WARNER TO REPLACE FRONTIER!

When a company transitions the consumer should not be aware yet service should not be interrupted. I've had problem after problem. First of all I was not able to create the new account with Frontier to log in, view bill, troubleshoot my issues or contact the nonexistent customer service. My WiFi had been acting up so I needed to log in and troubleshoot. I was working from home that evening and expected to be on a Webex conference. Our company had a 16 million dollar contract on the line and I was unable to use my WiFi. I tried calling customer service and tried the online chat. I was in a chat queue for 4 hours and never answered!!! Completely ridiculous! I was unable to view On Demand programming for a week. Now that it's on my content is not there! My points are not the! Now that On Demand has been restored, much of the content is missing... Including the premium channels which are included in my contract!

I noticed DVR was not recording properly. Verizon told me my account now belonged to Frontier Communications. After being on hold for 20 mins, I was put back into the automated maze while they tried to look up my account. After the second 20 min hold, I spoke with someone that I could hardly understand. He stated all services would be restored by April 11th. This looks like D'Day. If not fixed by then I guess we should all move on to any other of the many providers out there.

A refresher course is needed for the reps, don't mislead the customer just for a sale. I was told my reward visa gift card mine to keep, under no obligations. All LIES. It throws you into a year contract. When I was told "Don't worry you can cancel if not satisfied", prior to signing up with this company. Then the real truth comes out! Teach you Reps not to lie and mislead the customer. Not Nice.

Was not told last month when I was sold and new 2 year contract that Verizon was out. The landline has blown up with robo calls since 4/1. The online version of shows (HBO-SHOWTIME) does not work, there is no customer service, cannot pay bill online (can't get online to Verizon or Frontier). The only thing a Frontier phone rep. would offer to do was disconnect service! Rude with attitude. I am changing service, and will not pay for the early disconnect, there must be a consumer law/rights about this kind of bad business.

Internet has been down for 20 hours now and the customer service reps are worthless. They ran a test on my phone line that my computer is connected to and now the phone doesn't work. I spent over an hour on the phone with them using my cellphone and now I have to wait 5 days for a tech to come out and attempt to fix my landline phone. I work from home and need my phone and internet service. I worked for Verizon for 5 years and it appears that Frontier will be treating their customers just like Verizon treated their employee.

I thought I would never say this but I miss Verizon. Did not know about the buyout till I tried to pay my bill. Took 2 hours while on phone with rep. to create an account. Tried 2 different credit cards and then a debit card and was told they would not go through. Had to give my tracking number for checking account before it went through.

In seeing all the complaints regarding the switch to Frontier I felt obliged to record my experience as well. I found that the interruption was relatively minor. I followed all of the directions from Frontier and it seemed to work out fine. I had some issues for a day or two regarding the loss of signal while watching a movie via wi-fi, however, it seems to have been resolved. I also could not watch movies On Demand for a day or two. These issues seem to be typical of a changeover of providers. All in all not too much of a disruption. Having said that, I now have my fingers crossed that everything continues to go well.

I am giving them 2 stars only for the reason my husband had a very nice person on the phone. He couldn't get hold of the help support number, but he selected 'add new service' and got through with someone. They told him that the website will be down until or by April 10 and everyone is able to pay the bill. There will be no late fee unless you pay on the 10th if website is up and running. We also didn't have our account number for Verizon but they gave us the new one for Frontier. They feel bad about this but knowing they are just switching everything over give them a little time. If you need to talk to someone and couldn't get through just call new service and they will help thinking you want to buy something.

April 5 I called the number displayed in my tv for a channel being out. I called the number and was told sarcastically, "Good news. Bad news". Good news is Verizon can't help me. Bad news is I have to call frontier. The rep gave me the number. I called the number 800-921-8101. Easy prompts and somebody picked up. Spoke to a female rep from the Philippines. I was shocked at first as I was so programmed to long wait times. After I explained to the rep my issue. ONE channel being out. She told me should be fixed by tomorrow April 6. Perfect. Good feeling already about how this Frontier change. April 6, 6pm. Checked to see if my ONE channel was back. Sorry this was History Channel. So I checked channel 628 and it was still missing. Now I noticed the on screen information had changed. No longer giving quick code or phone number. I did not call thinking one more day is no biggie.

Frontier Communications unsuccessful transition of Verizon accounts. Since 1 April, unable to pay bill online as the result of unsecured Frontier payment processing portal. Meanwhile, Frontier offshored customer service unable to process payments over the phone; advised to "call back after March 11".

I would rate them an absolute "ZERO". Frontier recently took over the Texas, California, and Florida territories of Verizon. At first, I was notified from Verizon of a new service provider (AOL) for my email. Next, I find out (through Facebook friends and never the company itself) that Frontier is servicing my phone/internet/cable services. Within a week, all of my Verizon services have been shut down. The message on the tv says to reboot. I have attempted to reboot, turned on/off, checked cables, etc.

I continue to have nothing but problems with my TV since Frontier has taken over. Demand channels not available, DVR not working, erased all of my saved DVR programs. I spend close to 4 hrs with both Frontier tech and customer service. Every person I spoke with couldn't even answer the most basic questions. It took close to 40 min to reset my box. 30 min and no resolution to a message to upgrade my DVR service. I already pay for this service. I asked about a refund for all the features not working and were working before Frontier took over. They are not trained, not knowledgeable and certainly no help... We should be able to have some recourse without having to pay early termination fees. This is the worst service I have ever had in my life.

I've been a satisfied Verizon Fios customer for over 5 years. As a surprise to me on April 1, 2016 I received an email that Frontier Communications is now my TV/Internet/Telephone provider. I followed instructions to create my login ID and register my phone. First problem. When you register you need to provide a password that they send via text. The text took 45 minutes to arrive and by that time their website has expired. Tried this 4 times. Second problem my internet service/TV went out. Took a day for it to come back. Problem three, tried to watch an on demand TV show only to find no Showtime/HBO on demand available. (This is now day 7 of the migration and none the few on demand programs available are not in HD).

I am formally a Verizon customer who was switched over to Frontier this month. My experience with the technical customer support team at Frontier has been less than thrilling. I lost my internet connection on April 2 due to the transition. I was told that there would be only 6 hours of down time and I was down for a total of 5 days until a technician finally came out to my home. I was given a variety of explanations by customer service as to why I had no Internet service and none of the representatives had an ETA. I was told that a tech would be out to my premises on Tuesday, April 5 from 8 am - 6 pm and no one ever showed up.

Frontier is pathetic. 7 days in to the transition and still do not have full service which we paid Verizon premium prices, but also got premium service. Frontiers apps don't work... Stations we pay for are not available. No mobile Fios. Truly unacceptable. Changing servers NOW!

Have spent hours on the phone trying to set up my email. On Tuesday I was told after 1 and 1/2 hours they would have it fixed by the 14th! But to keep checking!!! I'm worried that all the info from my Comcast account will be lost! Having just moved into a Verizon community a month ago I hadn't gotten a Verizon email yet! No notification from anyone about this change! Wish you had a minus rating!

This has been an absolute disaster. For a technology company to be so unprepared for a cutover of services like this is an absolute disgrace. I have all the same problems as everyone else who have complained. We are still paying for a Rolls-Royce service and getting a broken down old Chevy! We are out and looking for another provider!

Awful, it took Frontier to put up the On Demand feature four days & it was incomplete. The major networks like ABC, FOX, NBC were missing plus a bunch of other cable stations & they didn't restore the series episodes from before. It is a royal mess. They promised to restore the majority of titles by the middle of April but what they are talking is restoring Movies on Demand for rent, they have not restored the TV On demand on its entirety & no new episodes of the TV programming of cable or the networks have been added since they took over 6 days ago. (VERIZON CALIFORNIA CUSTOMER)

Verizon sold FIOS services to Frontier with no notice from either company. When I tried to access my FIOS app I received a message informing me that the service now belonged to Frontier and to download their app. After multiple attempts, I was able to download the Frontier app which does not work. I sent the error message to their support department and received a machine generated response saying I would hear back within 24 hours. 6 days later and still no response and the app still doesn't work. My Internet service keeps cutting out, and download speeds aren't even close to the 50Mbps that I paid for.

Since the takeover on April 1st my service is getting worse by the day. Today it has been turned off because of "lack of payment" but I have a paid bill in my hand with the confirmation number. I even paid it a week early. Next bill isn't due till April 21st. I'm beginning to think this is the worst April Fools joke ever played.

This was the BIGGEST MISTAKE that a company has ever done to its loyal customers, thanks Verizon for messing up the Internet and TV! I only stayed with Verizon because of the FIOS service that Verizon has given me for over 4 years. But since Frontier took over, I am planning on switching to another company in the next couple of weeks.

Worst company I've ever dealt with. They're transitioning existing Verizon users onto their system after an acquisition, and I'm unable to login to my user account online or use my account to access television and streaming services on my devices. I've called 9 times and get disconnected by the service rep each time. They take down my mobile # at the beginning of the call and assure me they'll call back if we're disconnected, but of course they never do. The resolution I received for my issue is that they're still transitioning information and I should call back later to check, as they can't say when the issues will be resolved. It's been almost a week, and they still can't offer a resolution or even a timeline to resolution.

Since 4 1 I have not been able to secure any correct info. They now discontinued my tv service and will cancel everything tomorrow. I had Verizon tv, internet and phone. Because of the horrible service I was changing everything except internet. In this area internet is either Time Warner or Verizon with no exceptions. I am changing to ATT home phone but I have not received the equipment as yet but they notified Frontier. Frontier is discontinuing my service due to the phone number change.

I'm a Frontier customer in southeastern Ohio and Frontier was bad before they took on more of the Verizon landline service area. I too called in with a concern about why my FiOS mobile stopped working. I was told this was due to Frontier blackout period. In other words, things were not working so they threw everything into a black box and called it the blackout period. All the big co. in US are doing lousy jobs of cutovers. Not like the good old days when dial tone was considered sacred. Bottom line Frontier service and customer service is bad but...who cares.

Transition from Verizon to Frontier is a nightmare. My experiences have proved that calling any of the support lines will get you a different answer or indifferent attitude. You cannot assess any services that you have paid for and enjoyed for years. I feel tricked and robbed and there is no confidence in hope for the future. Feeling completely helpless. 5 different phone calls and 5 different explanations, attitudes and dates of completion. They have wasted my time and money and patience. They were not prepared for this purchase! Now we, the consumer have no protection from their incompetent planning. Help, help SOS! Is there nothing left reliable or trustworthy? Not even a relaxing evening with your favorite flick is sacred. Give us a break, get it together!!! Or sell it to someone who knows how! Disgusted in Sarasota.

The account I am writing about is a business account. I feel very fortunate not to have TV or a DVR on this service. I entered a web address that I wanted to go to and was redirected from my Google page to the Frontier page. I had to reenter the address and finally found what I was looking for several entries down the page, after all the advertisements. Are the advertisements helping to pay for Frontier's internet service they are to provide to all of us? I digress.

The worse cable company ever - I never knew about them buying out Verizon until I contacted Verizon on this week and now I'm being told that all my service shouldn't be back up and running until Sunday the 10. I don't agree - I'm switching providers and I recommend everyone else do the same. We never signed up not to have service for a week and a half or to get horrible service.

Tried contacting Frontier regarding billing / fraud issues unresolved from Verizon. 7 days after take over Frontier could not access account information and was told to call back. When I asked to speak to fraud dept I was transferred around, put back into queue. Queue does not recognize entries. Poor quality customer service. Poor planning & execution of take over. I thank god I'm calling for employer and not having to deal with this company personally.

If I could give a Zero, I would! We have had Verizon FiOS for TV & Internet for several years. The service was good and kept getting better. Customer service was fantastic and we had no problems. I even highly recommended it to friends and family over the years. We went along for a couple years after our initial contract finished and went to month-to-month. Last fall a guy comes to the door and convinces us to cancel my account and open one in my husband's name, supposedly to save money on our monthly bill and receive a $300 Visa card and a new tablet (which required a 2-yr Verizon Wireless data contract). We had to start a new Verizon FiOS 2-yr contract, so we signed on. Even though the bill wasn't reduced that much, we were pretty happy with the incentives we received.

Like many people I only found out about the change from Verizon because I called to let Verizon know I had no internet or cable. Like most people I depend on internet for many things. I go to school and teach using this. 8 calls later and finally calling the office of the president I got hold of a someone who had command of the English language. I was lucky enough that she was willing to disconnect my service without a termination fee, earlier I was told it would be 160$ for early disconnection fee with a company I didn't sign up for.

My Frontier Communications service has been almost non-existent since they took over five days ago. I have no way to use TIVO, my iPad, my Internet. I have spent four hours on the phone trying to get the problems resolved with no success yet! A young woman in West Virginia got part of my desktop PC Internet service to work, but not my iPad or TIVO. A man in the Philippines couldn't help either. YET, the Frontier spokesman in the newspaper says that the takeover has been a success & that the problems have been resolved! The Philippine service rep couldn't give me an estimated time or day when I might have these service issues resolved!!! They have lost their chance to make a good first impression on me! I will start calling other servers tomorrow!

As a former Verizon customer I subscribed to landline and DSL Internet services, now transferred to Frontier Communications. As directed by the one letter I received I set up a Frontier Account online. So far so good. On April 3 I found documents missing from my computers memory, and on April 4th my entire computer had been scrubbed back to factory default, 2012. When I eventually reached Tech Support at Frontier I was told I would be transferred to AOL! What? At AOL I was told AOL Tech Support will be assisting Frontier customers with their issues, for a charge, and would I like a quote? No thanks! Eventually I discovered the issue was Frontier did not recognize my computer so no service. Now I have spotty and slow Internet, having to turn my router off then on, every time I use it. The service I will be charged for is not being provided in good faith, and I will not be paying it.

Nightmare! Contacted customer service after being without Internet connectivity for a few hours. I could not get a straight answer from anyone. I asked if there was an outage in my area or if I was the only customer with an issue and nobody had a clue. I was told I would receive a call back with an update... lol... still waiting. I work from home so being without this service truly costs me. I'm already researching other options. I understand things don't always go as planned but I never want to have to deal with that customer service department again.

Called customer service about my DVR not recording on its own and that I had to manually record the programs I wanted save. The Frontier employee did not have a idea of what he was doing and kept putting me on hold for minutes at a time. He stated that he would do a line check to my DVR and when it went through he completely ERASED my whole DVR of all of its content. After he erased my DVR I was really upset and asked for a supervisor who didn't help me anymore, he just told me relax and that the equipment in my house is not compatible with Frontier's service. I do not understand this at all, they took over Verizon and it all worked with them and now Frontier takes over and everything is not compatible. Just sounds like a excuse because they don't know what they are doing. Needless to say I really think I am going to switch to another carrier.

We have lost our ability to get on-demand programming and now our DVR is compromised. Called Frontier customer service and they say it will get better after April 7. I doubt that after reading other reviews. I have been a loyal Verizon customer for 35 years. Now I am looking into switching my internet, home phone service and cell service to ANYONE but Verizon. They screwed us over in Florida!!

Despicable. To promise a smooth transition over from Verizon and then to leave billions of people without proper service is disgraceful. My wife's school in Westminster, CA is without phone, internet, and any means of communication. Not only has this brought the school to a dead stop as far as teaching is concerned but what happens if there's an emergency? Has Frontier sent technicians out to do all they can to rectify the issue? Not one, and merely gave some vague lip service about possibly having service up in 2 weeks??? They are either utterly incompetent or they simply don't care. Not sure which is worse.

I have never heard of Frontier till trying to reach Verizon customer services yesterday and was told that my account plus their wireless business in TX, CA and FL had been sold to Frontier. I called Frontier and reached a lady in the Philippines speaking broken English which was of zero help. Eventually I reached somebody in the US who spoke reasonable English but could not tell me anything useful, for example, if the Verizon store in my town in CA will continue providing customer service. I am utterly shocked by the idea that a company such as Verizon will essentially throw away possibly millions of loyal customers without any warning and to a below-par company such as Frontier.