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Frontier Communications Reviews

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About Frontier Communications

Frontier Communications® is a Fiber, Copper and Fixed-Wireless network provider that offers services in 25 states. Frontier offers customers unlimited tech support, a dependable connection for a monthly prices that’s been called the best value in Internet services. Visit its website to find out if its services are available in your state.

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Pros
  • Fiber optic internet
  • Variety of plans
  • Bundle options
Cons
  • Limited nationwide service

Frontier Communications Reviews

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    Page 32 Reviews 5850 - 6050

    Reviewed Aug. 9, 2007


    On August 6th, I was doing a speed test for my dsl, on frontiernet.net, which I use for my internet DSL Service, I had dial up speed all day long. I had called them and said they would send a tech out. Well needless to say my internet went out on Wednesday early morning at 1 am. I didnt have internet till today which is 8-9 around 4pm. They ran checks on the lines and everything was cool, but when the tech was here and talking to headquarters i guess they were also running speed tests and getting 100-300 which is not even a quarter of im supposed to receive. As the lady told me today on the phone from frontier, something about pipes and to many people being on at the sametime and not enough to give out.

    Its now 9 pm and im getting under 70 for my dsl speed is was upgraded to 2200 on aug 1st. Im not even getting my old dsl speed which was only 1200. not even close, they are adding more and more people everyday to dsl in my area when they know darn well what they have is not big enough to support all the customers they have, which leaves most of the people here on dial up speed on the peek hrs...This is not right.

    While talking to the people on the phone i was talking with one guy and i said im not getting but 300 for my download speed, i said why are u advertising dsl speed when its not even close to what your giving us. he said up to... and i said well its not up to 2200 or anything close to what we are supposed to have.. I run a radio station here on the net and i have been unable to connect to the station or dj because of this matter. Frontier is advertising in this area about dsl, giving people upgrades when they know they cant even come close to giving them what they are paying and asking for...


    Resulted in me losing time on my job, radio station and unable to do what i was supposed to do...Everyone in this town is experiencing the same problem.

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    Reviewed May 21, 2007


    In Dec 2006, I've called into Frontier to make payment over the phone. The customer service rep accepted my payment and proceeded to inform me that I'm paying higher cost for less DishNetwork channels. She offer to change my account with more channels and less monthly charges if I can stay on the phone for 5min. The 5min turn into 45min because customer service rep did not know how to change the account.

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    Reviewed Aug. 31, 2006

    In April 2005 I started DSL service with Frontier. I have the newspaper add with all my notes when I talked to their represenative which states 2 years of DSL at $29.95 with three free months. I got 11 months (May 2004 thru April 2006) at $29.95 and no free months and then have been charged $39.95 per month since May of 2006. I talked to 7 people in two days and just got an e-mail saying I never had a promotion.


    This plan is costing me $10.00 a month more than was agreed upon and the terms were just changed/ignored.

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    Reviewed July 28, 2006


    When I signed up for a new phone service for my summer cabin in Narrowsburg, New York, in June 2006, I was assured that even though the service is for 2 months only, the promotional price of $39.99 for unlimited domestic long distance calling will apply.

    When receiving the first bill Im informed that there is 2-year commitment for this promotional offer. Ive spoken to several additional personnel at the phone company and they are refusing to honor their original commitment. After speaking to a supervisor I am now informed that there may also apply a penalty for backing out of this agreement.

    They also gave me a number to their hot line 800-426-6404 for their executive offices to try and negotiate an arrangement. Their hotline did not even answer my call after two tries. This is completely frustrating me and ruining my composure at work.

    Do they have indiscriminate authority to deal with consumers as they wish? It is extremely frustrating to deal with large phone companies that make commitments and dont honor them just to get the consumers business.

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    Reviewed April 24, 2006

    I tried to make a long distance call using the 10-10-457. I got this operator saying I had to sign up for this service.

    I got a man on the first time and I told him I could barely hear him. He did something and he suddenly came in loud and clear. This only lasted a few seconds as he either cut us off or we were disconnected. Once again I tried to make my call and got this operator thing once more. I got a lady this time around. Now, this lady needs a lesson in dealing with the public that you say is so important to you.

    I told her I could barely hear her and she got verbally abusive to me stating she was shouting at me. I said I don't care if you are I can barely hear you. I also explained my hearing was and is fine I have no hearing problems at all.

    It ended up I said forget it as I can not hear you. I dialed the phone call without using the 10-10-457.

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    Reviewed Feb. 4, 2006


    I received a bill from FRONTIER COMMUNICATIONS for Jan 24--$35.40--for an 8 minute call from Orange CA (714-937-3251)to Walnut Grove CA (916-776-2241) (collect call from pay phone) and also another billing for $35.40 for another 8 minute call from same phone and time (6pm) for a total of $70.80 for the two calls.

    These items were explained as billed in behalf of OPTICOM. How is this charge justified? What is OPTICOM?

    I have seen this name OPTICOM on the Consumer Complaint scam issues letters.

    Please advise.

    james R. Engle

    Jamese1045@citlink.net

    (916)776-2241


    I am retired on a small pension and cannot pay this bill.

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    Reviewed June 10, 2004


    I am being denied the right to chose my long distance carrier because they claim I owe an 8 year old phone bill that I am disputing. They have told me in no uncertain terms that they will not allow me to switch companies because they hold complete and total access to my phone lines. I spoke with many different phone companies who want my service, however, Frontier refuses them access to switch over until I agree to pay for a bill I know isn't mine.

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    Reviewed March 24, 2004

    My telephone has not worked correctly since I moved to my new home in August 2003. I have called the company several times to fix the echo on the line and it still has not been fixed. Just yesterday, I didn't even have a dial tone. To make things worse, Frontier is the only local carrier that services my area.


    I'm wasting my money for a service that doesn't work because Frontier has a monopoly in my area.

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    Reviewed Oct. 28, 2003

    on or about 6-2001 I recieved on my phone bill from them an added amount for services from a ILD Telesevices. In the amount of $49.99 for the conetion and $19.99 for the following months. I went down to thier (frontier) office and conplained that I didn't order this and that I didn't want this service The girl at the desk told me that this compony just did this to alot of their costomers and that i would have to call the IDL compony to have them disconect this service. I did all this, But still the compony is billing me ,all this time. I have refused to pay this compony for some thing I didn't order or use.


    The phone compony ( Frontier) is still billing me for this compony (ILD) Now my phone compony has taken all my other sevices away and is sueing me for the amount of over $900.00

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    Reviewed May 13, 2003

    I called Frontier (My local phone company)to get an explaination of the charges on my phone bill. Specifically, needing to understand the basic phone service charges that changed every month. Once reviewing my bill with Ursula i learned that the bills are very confusing and lacking detail for what charges make up my basic service charges and what charges make up my enhanced charges. After my many questions, I referred Ursula to my local phone book that gives details on what basic local services are available. I was questioning the chrages on my phone bill for my access line which is supposed to be included in the charge for the plan i choose (Rochester Unlimited). I was told that the phone book advertisiment was worded wrong and if i had any further questions i should call Julia, the supervisor. That is exactly what i did, Only to have waisted more of my time on repeat conversations. Julia guided me to corporate head quarters. Basically Frontier is advertising false inforamtion in the phone book and claiming it is just a matter of the wrong wording on there advertisement. This is unacceptable and needs to before addressed immedaitely. They have taken and additional $4.69 a month in fees that they advertise as being included in the high price of there Rochester Unlimited basic service program.


    over billing at $4.69 a month for the last 9 months.

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    Reviewed Sept. 6, 2002


    Our local calling area doesn't include surrounding towns such as Quincy. This is true even though we are in the same school district. Every call to school, friends or family is long distance for us. Recently, we discovered that all other local companies have expanded their local calling area to include us (residents of the village of Allen). However, we cannot call them.

    I telephoned Frontier Communications to inquire why everyone can call us locally but we can't call them. They said that they had chosen not to expand the calling area for us and since no other company covers us locally we are just out of luck. This sounds like a monopoly. I have trouble understanding how this can be true.

    We are developing a system with those outside our village that we will ring them once to let it show on their caller ID and then they call us back so that its not a long distance call. This is absurd.


    Economically it costs the residents of Allen a great deal more for phone service. People that live only two miles from us can call us locally but it is a long distance call for us to call them. We have become very frustrated over this.

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    Frontier Communications Company Information

    Company Name:
    Frontier Communications
    Company Type:
    Public
    Ticker Symbol:
    FTR
    Year Founded:
    1927
    Formerly Named:
    Citizens Communications Company
    Address:
    401 Merritt 7
    City:
    Norwalk
    State/Province:
    CT
    Postal Code:
    06851
    Country:
    United States
    Website:
    frontier.com