Frontier Communications Reviews

DOG SH*T. Impossible to reach English-speaking customer service, app and website do not work, just no help at all. I really should have gone with AT&T or some other competent company. You should too, because Frontier does not care about you or making sure your internet works!

Absolute nightmare of a company. Charged me almost $650 in equipment fees while both of my accounts were both active and in good standing. It took almost two months and a slew of phone calls to get everything straightened out. Absolute crooks.

Buyers beware!!!! You have to pay to cancel everything, you have to pay to "restock" their equipment. You have to pay for "termination fees." The list goes on. Do not go with this company, and through word-of-mouth inform all your friends and family, because I won't even wish this company on my worst enemy. DO NOT go with this service, even if your life depends on it. I would give -100 stars if I could.

The service is very poor. I have a Wi-Fi outage twice a month and it takes them several hours for them to fix the problem. I will not recommend Frontier and as of now I'm currently looking for another carrier.

A company that charge you for service they don't provide. My service was down for a month and a half and they want to charge me for the full billing cycle of September where I had zero service. After calling numerous times and being declined for this billing cycle cancellation, I do not see any other resort than to try small claim court with all the dated text messages from Frontier telling me on my cell that my service is down for my landline day after day, the whole length of the charged billing cycle. Since the daily messages from Frontier during that billing cycle specifically mention that service is down for me. I wonder if I have a chance to retrieve this unfair charges that looks like money defrauding from a business to an individual.

I can not give Frontier any stars but it won't let me submit this otherwise. due to the fact they came out, installed the equipment, ran a line outside and left it on the ground. Never hooked it up. We had a tech come out. They said they would cancel our service. Never did. I was charged for 6 months. Of service that I never had. And now I just got it cancelled finally. But they are charging me a cancellation fee and equipment restocking fee. And again let me remind you I never got service from them from day one ... I do not recommend them to anyone.

If I could give fewer stars... I called to convert a business line in my hone (a second line) from Business to residential. I was told conversion to fiber was actually cheaper so I agreed. I have an underground run and it took 3 visits by the cable crew to lay the cable. After 3 visits by techs (in addition) they could not port and connect the business line. I cancelled it, they continues to bill me for the copper lines. I got a supervisor to credit >$350 in billing for a defunct line and then the credit was reversed. EVERY CALL is handled by a bot and it takes hours to get a human with authority to fix anything which is then undone or never done. FIND ANYONE ELSE TO GIVE YOU FIBER!

TLDR: Actual service isn’t terrible, but be prepared for billing issues and incompetent customer service (good luck trying to reach a person). I switched to Frontier after Spectrum randomly shut my service off because my equipment needed to be upgraded. Installation was pretty simple, and I don’t recall many issues with service.

I’m writing this review concerning a sales rep that came to my home name George. This rep came to my home. Promise me that you will give me faster Internet with new routers for what I was paying for upon doing this. I spent an hour just speaking with him. Grab my information. Upon them coming to add the new routers, they were trying to charge me. He also put the bill of a home three doors down in twin with mine. If this situation would’ve never happened I wouldn’t of had this happen to me, but he put somebody else’s bill also on mine, and when it was time to get the new hardware, they were charging me extra for the stuff. I told the tech that came to my home that this is not correct. That this was false advertisement that he sold me on the stuff just to make a profit to make commission. I told them if they wouldn’t make this right that I would tell my story about what happened.

I have been attempting to cancel my Frontier service since July 2025 due to a move almost 100 miles away from my previous location. Frontier is not available in my new location. Today is October 14, 2025. Not only have I continued to receive past due bills and now I am receiving letters stating that I am now being turned over to their National Collection Center for collection. I have called Frontier now for the sixth time, been giving countless confirmation numbers with their multiple assurances that I will not receive any further bills.

Yes been with Frontier for about a year now. Been flawless until they wanted to upgrade me when I said no. All of a sudden, I got buffering left and right, so now I’m leaving Frontier. They want more money from me. They can kiss my ass.

We made the switch from Spectrum just over a year ago based on the representations of the door to door salesman that came to our house. When the price ended up being more than what he represented that it would be, we contacted him directly and were told that he's just a local salesman, that he was later told "in a conference call" that he shouldn't have told us what he did, and that we would have to take it up with "corporate." We were happy with the internet service, so we just let it go.

Service is horrible, the reps are paid robots, all they do is apologize. Service tech didn't arrive in the appointment window, said it was cancelled, they will call to reschedule. Tech finally arrived, fixed the issue. He was professional, just doing his job. The company, though, subpar to say the least.

I made a simple mistake in not shutting off my mother's service (she has Alzheimer's) right at the end of her vacation mode. She is on a very limited income so I called to see what could be done. Their customer service line is possibly the worst I have EVER experienced. Multiple layers of avoidance for speaking to a real person. If you get down the wrong thread it has no way to circle back. When I finally reach one after the system hung up on me 3 times, all they could say was, 'There's nothing we can do'. There is ALWAYS something that can be done, they just don't care. DO NOT open new service with them if you can possibly avoid it!

I wish I could give zero stars. They are just as the title implies. Asking for anything to be done is like talking to the left hand, just to find out that you should have been talking to the right hand, but in the interim, you discover that neither the left nor right hand have the correct information that you needed all along. And while you thought something was being taken care of, you find out later that it was not done. How do you honestly run a business like this?

At least 4 x my connection has failed & I have had to wait at least 3 days for someone to come out to correct the issue. Most of the phone personnel I have spoken to there do not speak good English (which is frustrating, of course when they are trying to diagnose the problem but you can't understand what they want you to do). All of the service techs have been courteous, though. I couldn't recommend them in general, however. The issues have nothing to do with anything I've done, but because of their mistakes, I am without service, have to waste time on the phone with them, & they give almost no compensation for that. For the 3 days without service this time, they said they would compensate me $5! I informed them that this was terrible customer service. Too many unnecessary frustrations dealing with them.

I cancelled my account because I moved. I provided my new address. The associate I spoke to didn't know what my final balance would be. The associate I spoke to did not update my address, but she did cancel my account. I never received a final bill and it was sent to a collection agency, which wouldn't have happened if the associate could have told me what the final balance would be or if I had received a bill.

Offer you a gift card don’t tell you it expires in 6 months. Called to get a new one reissued said sorry and very nasty. Whatever happened taking care of customers. I guess they got me to sign up and get my money every month. They don’t care about their customers.

They entice you with a introductory rate but buyer beware! You will never be able to speak to customer service without waiting 45 min on the phone. When their service fails and they have to send a tech out they will charge you $150.00 fee even if it is their fault. If you try and fight it they wear you down by having you wait all day on the phone. Truly this is the worst internet provider ever.

My experience with Frontier was disappointing. I was billed $200 for services I did not authorize, despite canceling within the trial period and returning the equipment. I contacted customer service multiple times, but the charges were never removed. I ultimately paid the amount simply to close the account, and was then charged an additional $50 deactivation fee. Based on this experience, I would caution others to review charges carefully and avoid adding optional services, as cancellations and adjustments are not handled transparently.

This company is horrible, they sent a crew out to my lawn and went 10 ft up and destroyed my yard. I never gave him permission to put their fiber optics or their cable line in. Then when I called the company to file a complaint I got emails stating that they would contact me and I've never heard from him again. Then I hadn't had some customer service guys show up to sign me up and they were very rude. Most of my neighbors that signed up have already canceled because of all the hidden costs that they don't tell you about up front. I would never use this company.

I’ve been a Frontier customer for years, and what was once a reliable service with genuinely helpful customer support has spiraled into an absolute disaster. I’m paying for a specific speed tier, yet lately, I’m lucky to see 9% of the speed I’m promised; and that’s on a good day. The connection constantly drops, streaming is a nightmare, and even basic browsing can feel like dial-up nostalgia I didn’t ask for.

I called, spoke to speak to a representative and canceled the service. Returned the equipment, after I did all that the company opened an account under my name without my consent and kept charging me for a service I had not been aware off nor been receiving and when I got a charge in the mail I called the company and they just keep telling me that I have to pay. I asked to speak to a representative and they refused to transfer me to a supervisor. I am thinking of hiring an attorney if they ruin my credit as I have all the proof that I paid them and when I return the equipment.

I don't know how good the service is because they scheduled installation on two different occasions, were late both times, and were unable to actually complete the process on both occasions - all despite being told in detail about the great inconvenience being undertaken to ensure we could have someone be present during their scheduled delivery window.

I honestly don’t even know where to begin with how terrible my experience with Frontier Internet has been. We scheduled our installation weeks in advance, expecting a smooth process. On the day of the scheduled installation, we were told, at the last minute, that they couldn't hook up the service and would need to reschedule for the following week. Fine, mistakes happen, so we agreed. Then, the next week came, and no one showed up during the scheduled window. No phone call, no email, no explanation. When we called Frontier to figure out what was going on, they casually told us that no one was coming out at all. Absolutely appalling customer service.

I had an appointment for service to be installed. The time of the appointment came and went. No one showed up, called or sent me a text. I called customer service. I couldn't get a straight answer about why the installers did showed up. I finally got fed up and request my order be canceled. It took me two phone calls to get my order canceled. Both the customer service reps I talked to had poor English skills. Several times I had to ask them to slow down and speak clearly. Prior to installation I made two calls for information. Both times I got someone whose English skills were poor. For a company that claims to be in communications, Frontier communicates horribly.

I switched to Frontier internet a few months now thinking I could save some money, but the frustration it brought was not worth it. After months of dropped signal. The finally figured out that I was given the wrong router. They sent out a new one and it didn’t connect, and would not work. They wanted to change me $150 for a technician to come out to fix their problem. The customer service rep on the phone said he would call me back within one minute if the call dropped, as we live in a dead zone and need the internet to make calls. Well the call dropped, he never called back and I am tired of calling and waiting to explain to someone again and again with no results. I'm done.

There were changes being made in our home of who would be paying the bill for the Frontier services so when looking they had a promotion for new customers of first 3 months free then after $49.99 for the 1 gig internet. We called to get more info about cancelling the plan to start a new one, on July 28 but was advised that there can be a name change on the account and it would still be honored for the promotion, made it easier for us so went with this process. I was advised both over the phone and in chat that this promotion would be honored with the transfer of names.

Summary: On June 24, 2025, Frontier scheduled the burial of my service line. Since then I’ve had multiple scheduled appointments (four no-shows) and no work performed. One technician after the initial appointment told me they were “still waiting,” but no one has returned to complete the burial. Frontier offered a temporary drop, but it would have wrapped completely around my house. I declined because of the high risk of accidental damage by lawn crews and the possibility I would be billed for that damage. I chose to wait for the proper buried line.

Reported land line was out. 3 days later, after a crap chat line, having my service ticket cancelled after they did not complete the repair, and being outsourced to a rep in India, finally got it fixed.

My Father has lung cancer and the landline rings busy at least twice a month and when calling for assistance I get someone working from home with loud music that states they are not having any technical issues on their end. We will be having this service cut off with Frontier.

Today I cancel my service with Frontier for the bad service in my area, a lot of interruptions. I didn't know that I need to pay 50$ fee for cleaning the routers for other customers and the worst part is they send me an email to return 5 routers. At the moment of the installation, they gave me only 2, even I told the customer service over the phone that I have only 2, they still want me to return 5, otherwise will be a charge 500$ per device. Did anyone having same issues. Thanks. Have good one.

My autodebit was cancelled by Frontier (no reason given). Tried to re-start it on-line and got a message that there was a problem and that I needed to speak with customer service (total misnomer - there is no service). Called Customer Service, got to input all information to their computer who after 10 minutes agreed that they were not able to use my bank account for debit to pay the bill and that I needed to speak with a human being. Sent on to... THE SAME COMPUTER and had to go through the process a second time before being told I needed to speak to a human being.

Hooked up with Frontier almost 8 years ago when they had a "special" rate going on. I confirmed with the door to door sales rep the total, and I do mean the very total I would have to pay for a year and he flat out lied to me and I got stuck with an equipment rental. I was going to cancel but the interruption, since I work from home, made it very messy and too long to do. Finally I moved and they hit me with a restock fee that was not in my contract. I sent the equipment back and they sent their collection agency after me. Fortunately the guy at the UPS Drop off told me to retain the paperwork for at least 3 years due to Frontier being notorious for this stunt. It seems to have paid off but I don't know for sure, only time will tell. I have made it my mission to stop others from using them and so far I have stopped 3 potential customers. I'm headed to the BBB site to further my warnings to others.

Frontier reps keep showing up at my property, at second visit they started shouting at my guest through a window. Please leave us alone, if this rep comes back I’ll file a police report for trespassing.

Worst Internet you can ever get. Service very bad. Outages all the time and endless endless fees. After one year you’ll end up being double for what the price of advertising just because of the fees. Even when you disconnect your service you have to pay fee for that. You want to return your equipment You have to pay fees for that. Fees for everything.

This company keeps raising prices and there is no live person that will take my call of inquiry to find out why? The Frontier customer service is below terrible. If there were another company to work with in my area I would. There are not enough negative stars to give a true rating of this company.

Terrible. Always going out. Customer service non existent. Kicks you in AI and near impossible to get a human and when you do they are worthless and send you back into the AI loop. Get a tin can and string. Much more reliable.

First, installation was rescheduled by them three times. It took two weeks to get it installed. Secondly, before committing to the service I had extensive conversations two different days with two different sales people. One critical isssue for me is that I had a brand new Google router And WiFi hot points. I was told that would be fine and it is compatible so I thought I was good to go. Third, the tech who did the install said my equipment was superior to Frontier's equipment. However, he left Frontier's modem and one WiFi hot point. He told me if mine worked great than call the office and they’d send a box for me to return them. I tried to do the return later and one rep said the box was fine in its way. Two weeks later I called in again and was told there was no box and the equipment was mine to keep. (?) After two weeks my speeds began to drop. I monitored it thinking it was a system problem but they continued to drop.

I have had Frontier Internet at several addresses over the years. I have never (to this day) had over 9mbps. Fiber is supposed to be coming, but with how service is handled when my current 3MBPS goes out I absolutely do not want Fiber. I am waiting for their competitor to finish running Fiber first. They are that bad. After waiting 2 weeks with no internet and phone - thanks to tweakers freaking stealing it because of course - we find out this ISP has to actually have line made to repair their own line. Nowhere in WV did Frontier have enough line to replace our decades old line. After waiting 3 weeks, the Customer service told me "fingers crossed" the line is now replaced. During these weeks, I repeatedly requested escalation to a manager, supervisor, account manager, literally anybody. I waited my entire birthday for a tech, Joshua, to show up.

Has the worst customer service in industry. So far everyone I have visited with at Frontier from technicians, to cs rep, to billing, even the supervisors have lied or misled or had no clue what they were doing or talking about, even rude cs rep on phone. After I followed the advice of the people at frontier, which was wrong and incorrect, the company refuses to correct the error and take ownership of their employees' advice to the customer.

This is by far the worst company I have ever had to deal with! I use their service for about a year in Stamford, Connecticut. It literally took five appointments to set up the service when it was time to return the equipment. They said it was simple, I just had to go to the UPS store and drop off the equipment and they would return it, which I did. Come to find out six months later. I’m in collections for not having returned the equipment of course, since it’s so long ago, I don’t have the tracking any longer. I am going to make it my life’s work to destroy this company.

Frontier installers chose where the router should be which was a joke. About 40% of our house had their "reliable" internet service. Spent some $$$ with NON-FRONTIER equipment just to have internet service in MOST of our house. 18 BILLION MILES and 48 years, a satellite is still sending signals to NASA but this "internet service" for almost 100$/mo. can't reach 100 yds to my shop from my house? Frontier should be glad AT&T internet isn't yet available here.

I was with Frontier for 20 years as they were the only internet service in my area. I was charged for 12 mbps but only ever got 1 to 4 mbps. My internet went out every time it rained and it would take 2 weeks to a month for them to come out and repair what seemed like a new break in the line. I would have my internet about 50 to 60 percent of the time. When finally Ben Lomond came to my area and I wanted to disconnect Frontier charged me 60 dollars in a restock fee for disconnection then 35 dollars for internet even though it had been out the entire new billing cycle!

If this is how they treat brand-new customers, I can only imagine how badly they treat long-term ones. Save yourself the stress and frustration — go with literally any other provider.

I am extremely disappointed with Frontier Communications. After canceling my service, I was forced to drive to a UPS store to return THEIR used equipment—something that should have been simple and customer-friendly. To make matters worse, Frontier is charging me a ridiculous $50 "restocking fee." This feels like nothing more than a money grab, especially since the equipment wasn’t new in the first place. Instead of making the process easy for customers, Frontier has added unnecessary stress and costs. I would not recommend this company to anyone looking for transparent and fair service.

The wifi is horrible. Good luck trying to work from home. With the wifi going in and out everyday, the coverage is not consistent enough for me to get any work done at all. I have rebooted, shut down, unplugged, etc. I don't know how many times. I think it may be time to find another wifi carrier, I wonder how much Elon's internet service is? See ya, D **.

The single worst company I have ever dealt with. Trying to take care of my parents' bill but I can't even talk to a human. I guess they don't want money. They're unreliable. Their computer system is horrible and you can't speak to a living person. They must not need the money that bad and clearly this company needs to be shut down.

Great speed and functional when working properly! When service has interruptions related to outages in the area or damage lines, internet service will be out for days, communication is awful during this time and often inaccurate. First, you're told about one problem, and then it seems to become a different problem or reason for why your service is being interrupted. The field technicians don't seem to be available or have the necessary supplies to complete the work.

Very poor customer service. Their different departments do not talk to each other. We spent weeks being tossed between engineering, customer service, technician, and scheduling to get our initial setup. If there is less than one star I would give.

I Telephoned FRONTIER COMMUNICATIONS for an older Gentleman in his late 70s, nearly 80 because he had an issue of Frontier taking Money out of his account, an account that was closed over a Month ago and he saw it on his bank statement and I wanted to clear it up for him so I telephoned frontier communications telephone number. When I did, a woman named Amy with technical difficulties answer the phone. I asked her for billing and she said, "This is technical and I cannot help you in any way." I proceeded to try to tell her that I needed billing and she ended up hanging up on me. So I telephone to her right back, and I got the same person, Amy, and I told her that I just needed the number for billing so that I could speak with them about this issue that this gentleman had with them. She went straight to giving me the phone number and when she gave me that phone number she hung up on me again.

Frontier notified me that my monthly fee was going up by 30.00 for the existing 1gb that I’ve had with them for 5 years. Or, if I like I could upgrade to 2gb for the same raised monthly fee. I chose to upgrade. Guess what, the speed is slower big time, the connection freezes on a regular basis. FRONTIER ISN'T FIXING THE ISSUE. IMHO, DON’T UPGRADE, IT'S A TRICK TO GET YOU TO PAY MORE MONEY FOR CRAPPY SERVICE. I WOULD RECOMMEND NOT USING FRONTIER FOR ANYTHING...

I have been with Frontier since 2017. I was on one of their "plans" that once it ran out, the price skyrocketed. I found a better deal and called to cancel. The person I spoke to told me she would credit my account $100, and then if I stayed with them, I would only pay $25/month. Crazy that I could stay with them and pay almost 1/4 of what I was being billed. If it sounds too good to be true, it is probably too good to be true. Imagine my surprise when I looked at my account and my bill was $89. My account was not credited the $100, and I did not get the $25/ month rate. I was lied to. I called again to cancel, and they tried to make a sales pitch... again. I should have cancelled when I called the first time. I am now out an additional $90 that I could have saved had I just cancelled the first time. Do not trust Frontier. They are a sham.

This company is a joke! Customer service can't help because everything is out their control, they offer credits of pennies after spending hours on the phone with them. They charge you for service visits that never happen and if you happen to go a full week with service, it's so crappy you can barely use one phone at a time and good luck watching any kind of streaming services on the tv. I would seriously pick ANY other company than this one.

Horrible service… The internet is never working…We work from home.. Left Spectrum for Frontier. Bad decision… A neighbor recommended this company…. We were extremely excited… However we are now unhappy…

Just bad experience overall when dealing with this company. Hard to cancel, damn near impossible to cancel service and when you're clearly done they keep charging you when it's clear you don't want their service anymore.

I have been a customer for many years. Always have been given the lowest price possible and was just offered an even lower price with a higher speed. My install tech SHERMAN was great!! Thanks for caring about your customers. 5 STARS!

Charge you $50 for returning the equipment is unbelievable! Yes FOR RETURNING! I had many companies and always returned my equipment with zero issues and free of charge. Called customer service and they said that’s what UPS charges for the handling, sweetheart are you shipping to the Moon? Never will use or recommend!

Frontier Communications. I’m relocating. Called to cancel my WIFI service. My new location does not have Frontier. They tell you it takes a month to cancel service. Of course it does. They don’t know it 2025. More likely that bill in advance thing they do to extort another $150. Oh, I could’ve reduce my monthly bill by signing a long term contract. My WIFI was 200 mbps for the unbelievable cost of $150 a month. Ok stop laughing, apparently I had a lobotomy or I suffer from Alzheimer’s. So, during the one month waiting period to terminate you can’t return the equipment because they won’t send the “bar code" required to return via UPS, remember they don’t have any retail outlets. If I fail to return the router (why would I want it after 10 years) they will charge me $500 for the equipment. When I do return the equipment there is a $50 restocking fee! Restocking fee for a piece of equipment that is 10 years old, they will restock directly into the trash.

We ordered service on 8/15/2025 and were given and installation date of 8/18/2025 with the only condition mentioned being that an individual 18+ needed to be home. We were NEVER told that the tech would call 30 minutes prior to double check that the address was correct and someone was home or they would reschedule our installation. As my wife ordered the service, she was at work where phones are prohibited during working hours and therefor could not answer the call she was never expecting in the first place. This tech sat 15' away from our house in his truck for an hour and could not be bothered to walk up and knock on the door.

They have horrible customer service. Especially when the system goes down. There is no accountability and they'll be down for days at a time with no explanation. Disrespectful when you ask about the status. I'll be finding a different company.

Absolutely the worst internet company I’ve ever dealt with! Their customer service is beyond terrible. I work from home and they told me the earliest they could come out is the 28th—it’s only the 13th today! They expect me to go without internet for two full weeks and aren’t even willing to adjust, prioritize, or offer any kind of solution. If you rely on your internet for work or anything important, stay far, far away from this company!

Be warned. They deserve negative stars. Cancelled after 3 days of terrible home internet and absolutely horrible customer service. Been fighting them for two months for $80 of refunds and a bogus "equipment restocking fee". Their app is also bad. Cannot recommend people against them enough. Dial-up would be better.

I ordered the service and upon further review I decided to change the plan I had initially went with. I also noticed that new pricing for the service I was going to go with. I chatted on the website and was told that the pricing I was looking at was not for my area. Upon further discussion I was told they would honor that price but I would have to speak to someone with the loyalty team. I was told that notes would be left on my account to ensure I would get the price I was looking for. I was given a number and went through 3 cycles with no one picking up.

My husband had already sworn off Frontier. I talked him into giving them another chance.. massive failure. Terrible experience. Service terrible! Sales lies on price and promo awards - repeated calls to resolve matters are useless. Conversations with statements and promises to get straight amount to nothing. More overcharges. No receipt of credits no receipt of rewards promised. Buyer beware go with another company to wait on the game they all play. We need out of the monopolies in Florida. Filed complaints on all. They all the way around breach of agreement then try to put you with supervisor when you call to cancel after already securing their service replacement. WILL NEVER USE THEM AGAIN. TOO MUCH FRUSTRATION AND TIME WITH ZERO FOLLOW THRU. NO MORE. Our household is completely agreed on that now. Would give no stars if were possible.

AVOID FRONTIER INTERNET at all costs if you can help it!!!! To say frontier internet is unstable in the Pentwater, Michigan area is the understatement of the century not to mention their customer support is absolute clown show of incompetence. Internet service has issues constantly and support could care less offering no meaningful resolution or remedy long term.

Frontier did some digging and installed flush mount junction boxes in and around a few properties that I own. One of the boxes sunk and made it impossible to mow the lawn. Hank ** is the guy in charge of fixing things like this in my area. They lied to me for months about fixing it and finally I called the main company and spent forever on the phone talking to someone from another country to get the problem resolved. Absolute incompetence in their leadership. It’s sad and I would recommend Spectrum internet and phone to anyone that has access.

I work online. Electrical storm temp shut down electricity. Everything went back on within 3 min except Frontier Eero. Red light. No internet. On hold for 60 min on 800-921-8101. No answer except auto recommendation to download app from internet and go on chat. On chat, wait time 45 min for agent who did not know that where router was. 90 min with agent cycling through power unplugs replugs. No result. Eero red light still on. Agent not familiar with equipment. Wanted to send tech to house (no outage in community, main garage outlet green) but no need to do that.

Had Frontier for internet for 4 years. Did not have a single day where internet service didn't drop out MULTIPLE TIMES. Even worse, it takes anywhere from 5 to 10 minutes to reconnect. In addition, there were multiple outages entirely and that was our only link to the outside as cell service is extremely iffy. And apparently we had been getting overcharged. During one of my many calls to customer service for a service outage, I was suddenly told we were being overcharged and our cost was HALVED. Great....Better price for the terrible service.

I’ve been a customer for just one week and already regret switching to Frontier. Before signing up, I specifically asked about the company’s reliability and improvements in customer service, given its past reputation. I was assured that things had improved. Unfortunately, that hasn’t been my experience. Just one week in, I’ve already lost internet service completely. Even worse, I pay extra for WiFi backup, but the technician failed to set it up during installation, so that’s not working either.

I have told these people multiple times in a 2 week period to stop coming to my door, and instead of following my request. I get “and you haven’t switched yet? We are going to keep coming”. Really makes people want to switch to your company.

Charged my account twice the first month! Been calling numerous times, over 90 minutes on phone. “Can’t do anything about it.” Have to wait 10 business days for account to update. Meanwhile my budget is screwed. Taking extra payment out messed my finances up so bad!! I WOULD NOT RECOMMEND THEM AT ALL!

I switched from Frontier to Spectrum because my rates increased significantly and Spectrum was offering a lower rate. A couple of months after I switched I received a call from Frontier notifying me that I owed them $50 for a disconnect fee. Having never been charged a disconnect fee from any service provider ever (internet, TV, any other streaming service, etc.) I questioned them and I was told the fee is buried in the last page of their agreement. This seemed very shady to me. I’m writing this review to make others, who may not read the agreement, aware that when you end your service you will be hit with a $50.00 disconnection fee. The $50.00 is not a big deal to me, it’s the shady way in which they administer it. Stating it up front in their quote would be clear and eliminate any bad feelings. Unfortunately when Spectrum raise their rates I will not be going back to Frontier.

If you are a business owner do not use Frontier. Bad service and customer service. It's been almost one week and my internet is not fixed. My phone line credit card system is not working. I need to keep reset the modem every hour to get it work. Call service and it was not easy. Very bad and after long time on the phone decide modem is bad and well overnight one for me. Second day do not get the modem. I call service long time. The overnight was cancel and I well get it next day. Can not send someone to my store to fix the internet and I have to wait the new modem.

Frontier communications is not the company it used to be! They offer chat bots, automation, and dead ends when you need help! I paid for service I did not receive for 2 months because frontier communications could not be reached in person! When I called to cancel I got a person! Still they would not send a tech to get the service working, but instead wanted my brother who has brain damage to jump through hoops to reconnect his tv! My brother can do none of that! I cancelled the service and frontier actually wants to charge $100 to cancel and restock the router ! after I paid $180 for two months of service we did not receive!

I have had Frontier internet for several years. Also have trouble with it being down. This month it has been down 4 times. When I call to report it they state it will not be until one week out that they can get someone to look at it at my house. For the price I pay and the amount of times it is down is very disappointing.

This company is impossible to work with. Lightning blew up our box so Internet has been out for days. You can not speak to anyone, their chat option doesn't work, all information is conflicting and I will be without Internet for 3 days (if they actually show up). Absolute garbage customer service. Do not go with this company.

I live in OH. Unfortunately Frontier is my only choice where I live. 😫 The ONLY helpful individual in the 5 yrs I have had service is Mar in the Philippines. I have been w/o internet for 3 days due to a storm. Today is the third day. The soonest they could come out. I received a text they were coming out between 1-5. Here it is 10pm! Still no internet. Data is used up on my cell phone. Had to purchase more. No show. No call. No text. The only hope I have is from the call center in the Philippines. I have explained that I’m medical and it is crucial I have access to the internet into to send scripts/billing for patients through portals. Now getting up at 4:30 am to run into the office so I can back here to met a tech who can hopefully report for work. Thoroughly Irritated…,

I don’t normally leave scathing reviews, but my experience with Frontier has been so frustrating that I feel obligated to warn others to stay far away. The issues started from day one. When the technician came to install my fiber optic Wi-Fi, he left behind a basic, low-tier router—not the Amazon eero premium router I was promised. I let it go and figured we’d try it out. At first, things were fine, but soon our connection became spotty. Eventually, we couldn’t even stream shows—despite having paid for 2 GB internet.

Our service was out for over a week, and they denied our request for an account credit for those days. And so many other ways they have treated us poorly in the past. In addition, we rarely get the internet speed that we pay for. And when we complain, they have the gall to give us a one month free trial of a higher speed! What fool would pay them more when they're not even doing now what we are paying them for?!! Disgusting.

Frontier internet service is terrible to say the least!! This month alone (July 2025) I've been without service 3 times for well over 24 hours. Always blamed on "power outages" yet the power outage maps show my entire area over 50 miles wide to all having power. Nobody from Frontier seems to care or follow up on these issues. And now the speed of their internet service has dropped down from 25mbs to 5 to 10mbs?? Again no explanation from Frontier - other than to blame the equipment. Very poor service!! Very unreliable!!! Contacting customer service - and joke!! A big thumbs down to Frontier!!!

So we switched to Frontier about 6 months ago to upgrade to fiber optics... Have had 2 short outages, (few hours) and now in going onto a 3 day outage.. They do a terrible job in communication and updates about the situation.. Have gotten same text 3 days now .. Service should be back in 24-48 hours.. Tried talking to customer support, all they could say is it's being worked on, and they have no updates from the field...

Their fiber optic is generally reliable and strong. But God to forbid you have $ q or service outage. They don't care. Slow to assist. They rely on A.I. to communicate and it stinks. Their management doesn't recognize or care about your urgency.

I got Frontier fiber optics on Tuesday 7/22/2025 because I wasn't getting the speed promised from Spectrum. Sam **, the salesperson, promised I would with Frontier. Antoine, the installer came to install. He promised I'd be happy with the speed. He also said they'd come out within 2 days to bury the cable. It's Sunday 7/27/2025 and still no burier of cable. They set me up with EERO, an app of theirs that show I'm getting 1 gigabyte. Yet when I use my speed test on computer I'm getting less than 200. I contacted Antoine who kept promising to come over but always had an excuse why he couldn't when he chose to respond. I tried calling to get the line buried but couldn't get a live person. I had to resort to chat. On Friday, 7/25/2025 I was told they couldn't tell me when because my account STILL hadn't been created. I was so frustrated that I decided to cancel. I'm out of the 3 day trial but I'll be calling corporate to see what they can do.

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Off shore customer service. Person we talked to could barely speak English. He just laughed whenever he didn’t understand, which was constantly. After nearly 30 min we gave up. Amazing that the company doesn’t make an effort to ensure their people can do the job.

Those 5-star reviews are probably from employees, the owners or the managers. Frontier has the most unreliable service ever. Where do I start? I have business phone and internet service. The router went off constantly and had to be replaced after much insistence on my side. Well, they sent the wrong one and I had to wait another couple of days. While that was going on, we lost phone service. They reestablished it. However, caller ID was gone and long-distance calls too. I am trying to run a business and virtually every day I have to deal with Frontier's chat. It's overly frustrating!

Frontier Communications have the poorest WIFI service that ever existed! In addition, it took me many hours just to be able to log in to the site, app, and Eros to file my complaint. Atrocious! The company actually thinks that blocking online access will save them from poor service complaints! I had no service at the midday, everyday! The representative wanted to credit my bill for a month! I just upgraded my service to fiber optic! Do not subscribe to Frontier Communications! They tried to charge me $150.00 for sending a technician if there is no issue! I took multiple screenshots of no service! Frontier Communications is the worst wifi provider in USA. Stay away from them.

Lost wifi 4 times in the last 5 months. Usually for a day or two. This time four days going on day 5. So many texts and phone calls it's crazy. Finally they say there's a data outage in the area. 11 customer without service and no idea when or what they are doing.

Their customer support is terrible. They recently disconnected our service due to nonpayment when we’re on auto pay through them! Then they wanted a reconnect fee even after realizing the disconnection was their fault. Of course once finally connected to a person after trying to navigate their automation bots, the representative’s English is so bad that you can’t understand almost everything she is saying. Can’t wait for a competitive internet supplier to be available in our area.

So thrilled I am rid of this corrupt corporate thief❗️ Thrilled that I now have reliable fast fiber optic internet with Spectrum❗️ Frontier was incredibly slow, maybe 17-19 mb, compared to 100mb with Spectrum. Frontier way too many outages, billing issues and $50.00 restocking fee for returned equipment❗️With Spectrum you converse with USA customer service❗️Never Again will I give my business to these thieves❗️

I had Frontier for many years. In January 2025 I changed my plan and took off my house phone and just kept my wifi connected. Customer service representative told me I was due for a new router, never mentioned to me I had to hook up the new one and send the old one back. In February 2025, I get a bill for $620.00, I only paid my wifi portion $38.98. Frontier cut off my wifi even after I made arrangements and sent old router back.

This has been a nightmare. I was with Buckeye happy as a clam, but a sales guy walking through our neighborhood offered me a deal with ZERO INSTALLATION FEES, and fiber optics when Buckeye didn't have fiber optics. I agreed and switched over and they charged me a 114.00 installation fee. I called. I explained I wanted to cancel. I would of NEVER signed up to pay a huge install fee when I was happy with my service but because I could help the SALES DUDE and it would cost me nothing to do so I agreed and did it. I canceled immediately. Never used service one minute and they sent me to collections. On my credit. Since this I have shown several friends and my people at the Elks Lodge and my neighborhood watch Facebook community, where we all share info on scammed in our area. So this has cost them 1000's and I will continue to warn anyone I can before they get taken too.

The speed and quality of the internet is fine but I can never get in contact with customer service on the phone if there is an issue. When I try to use the chat feature it buffers and disconnects. Horrible customer service and they constantly raise prices. I do not recommend them at all. I

Frontier internet speed was subpar and would not connect to basic Ring cameras. It takes hours and days of effort a talk to someone who might be able to help. I switched to Starlink and now have amazing internet speed with no hassle. I mailed back my modem to frontier per frontier's end of service instructions. Frontier then charged me a $50 re stocking fee. Frontier then said I had not yet returned my modem and per online portal billing they were going to charge another $150 to $400 for a non returned modem. So I found out you have to call frontier and give them your tracking number to get them to agree to not bill for the non returned modem.

Very frustrated with this company. Repeated down service over the years has gotten very old. Trying to talk to customer service is a joke! All of this and now my internet went up $26 a month with nothing pre-warning. Do better.

We cancelled service for my mother-in-law. She was moving to a new apartment in the same complex. The managers told us they had had trouble with Frontier technicians doing some prohibited things in the main cable boxes at the complex. We called and cancelled service 5 days into a new billing month. That went fairly easily. Frontier still wanted to charge us for an entire month's service even though we cancelled 5 days into the new cycle. Some nonsense about once the bill was generated they would not offer any credit or prorated billing. I threatened to leave bad reviews everywhere I could and the service rep got permission from her supervisor for a "one time credit". To be fair the rep was very helpful and friendly, just bad company policy.

This company doesn't deserve a star. Our services over the last 5 plus years has been a rocky road. The increases without notice or warning, coupled with the inability to speak to a live person when your services tank has driven us away. However, the last straw was the loss of services twice in ten days interrupting my ability to work from home was the last straw. First they said it was the router, then they said the issue is with the server resulting in loss of IP address and connection.

Customer service is off the charts a failure. from billing to tech support, NO one really knows how to help. Not sure how they can still be in business. I have only had trouble from day one. You need to get your act together.

This experience has been nerve racking! #1 After the sale, good luck talking to a human! They do AI text and rarely come back or take care of the problem. Phone time per issue: 1 hr 40 min. MINIMUM #2 If you are fortunate enough to speak to someone, their English is basically non-existent. Period #3 Their labor is contract. Even them complain that the communication to "headquarter" is horrifying. #4 Hook ups were a nightmare requiring multiple visits, conflicting show times, and wires left all over my property. #5 They promised 3 free months... but to get them, you have to call every billing period and remind them! AND HOW DO YOU TALK TO A HUMAN?!!? Their internet may or may not be good. Who knows right now... but getting past all the ** and not having the ability to speak to an agent... NOT WORTH IT FOLKS!

On May 5th 2025, updated my internet account, Linda senior manager in customer service gave me outstanding service and understood my needs. Thank you Linda for Best customer service ever with Frontier!!! Thanks again, Greg & Kim in Seminole, Florida

They don't tell you the truth. Have bad equipment. Have you try to fix their equipment...taking days. When you try to end the service because you can't fix it, they have extra charges because you ended service. When in reality, they ended service with faulty equipment. You are not credited. They send you new equipment anyway. You must return all equipment. You call and complain and ask for a refund. You are on the phone for hours/days. They give you the run around and say you will not be billed and you don't owe anything. You can't get a refund and THEY SEND YOU TO COLLECTIONS. You write the FCC and nothing happens. How's that!

I have Frontier Fiber for three months and the amount of time it has been done at least twice a week for the last two months. It is not down for a few minutes. It is for hours and days. The only way to talk to tech is mainly through the chat Gigi. They are really no help and then try to sell you the unbreakable internet for only $25.00. Now why would someone want to add an additional service when they can't even keep the regular service on. Well I can answer that for you reviewers. The service is NOT DEPENDABLE. User beware it stinks. One good thing if it ever stays on speeds can be good.

Can't get a person ever. Finally discovered "say I want to cancel" even then they try to upsell? Really? Then they talked me into staying with a discount price. Guess what? Never happened. No price change, no credit. Literally said you will now have 1 year discounted price, with a credit this month with nothing due. Then the discount price for the next 11 months. But oh NO, Full $75 due with paperless billing and auto pay discounts or it would $90 for the lowest super erratic super slow 40mpbs when it works at all. Please let me just be done with these scam internet mega corporations.

Our business Wi-Fi went down on a holiday week in the middle of a tourist area. Called scheduled an appointment, waited and waited and waited some more. After the appointment window was over we received a text that they were sorry and would reschedule for the following afternoon… not the first thing in the morning but 24 hours after they were supposed to be there! Sorry! Sorry is right, they are a sorry excuse for a communications company! Shame on you! As a business we are losing thousands of dollars a day waiting on their incompetence! Will be looking into a new provider! I would give 0 stars if possible because that’s what we received… 0 service!

Absolutely the WORST company I have EVER had to deal with. I've had 4 confirmed appointments with no shows or communicating. One appointment was scheduled, we'll be there between 8:00 am and 5:00 pm...UNBELIEVABLE and then NO SHOW. Total incompetence when you try to call. Left hand doesn't know what the right hand is doing. So they blame it on the subs. First appointment was over a month ago, and still no tech.

Frontier Fios has been contacting us for over a year that they would be installing in my subdivision. They installed the fios all on the outside are of my subdivision, but the homes that are on the inside part they have not touched. When I talked with one rep they told me they will escalate this and have someone contact me about installing this. I was to receive a callback within 72 hours. Never happened. Now I call back again and get told if I don't get a callback that means that I am not eligible. Crazy as my neighbor across the street has it.

Company is an unmitigated disaster. Once I cancelled the service, they stole money from my account over a week later as I foolishly didn't disconnect my autopay. Be you not so foolish as me. Don't subscribe to their service to start with and this way they cannot steal from you.

This company is fraud. They don't even deserve a star at all!!! My service was suspended for non-payment. I paid $455 for a bill that was claimed to be $344, just for them to bill me instead of giving me the credit. Then they erased my entire billing history because I proved to them I was correct just for them to say my payments didn't go through when clearly it shows on my bank statement. Never get this service. They are fraudulent. They are stealing customers' MONEY because they had to pay out $5.3 million for a breach!!! WHEN THEY COME RUN LIKE HELL.

Frontier service is spotty and not reliable but tolerable. However, their customer service is the lowest I've ever experienced in any service. It takes forever to get someone on the line. Their automated service is not helpful at all. And the only way to get any help to resolve issues is through an actual person, which is hard to do as previously mentioned. Cancelling the service is a challenge in itself, but you have to be assertive. Person helping me cancel my service as I was moving (no choice anyways) spent 20 minutes trying to retain me or get the new owner of my house on their service. Forgot to mention it took going back and forth a whole month just to get someone out to install the service. If I never deal with them again it would be a blessing. Please be careful.

Where do I begin. This experience was not good. From Day one I attempted to pay my bill. Logged through the website and the website said. "You don't have access to this page yet. Once your internet gets installed, then you can." Then it had a link to a supposedly really good app. Which attempted to log into the app. Nope, same thing, telling me I need to wait for the internet to come. Mind you internet is sitting in my living room here. I attempted to call customer support and was met with a robot. Whom which I managed to get pissed off enough to bring me to a actual person. To which she charged me 10 dollars for speaking with her. And told me there was a ticket in, and it was indeed their fault. I thought all was fine and dandy. Nope, now my bill is sent to collections, and I have a collections agency trying to contact me on an unpaid bill. Definitely will not be staying with you guys once everything is sorted out.

I got a much better deal for more than what I had regarding the internet service, so naturally, I canceled Frontier. I was told by the customer service rep (Stephanie) that Frontier does not prorate billing, and this is a monthly account, so I would have to pay for the entire month. Who does that? I paid for days that I am not using Frontier. Incredible!!! I never heard such a thing. Have I knew, I would have done things differently! Anyway, I am so surprised they are still in business conducting such poor customer service!!!!

When I first started using Frontier, they were fantastic. That was three years ago. Now I hate my life every day. Half the time during the day the thing doesn’t work. The speed is slow. My laptop won’t work at night between pm and 1 AM guaranteed the Internet is gonna go out for 20 minutes. You look at the app it says no problems. Your connection is fine. You check speed test it’s in the dumpster. There’s no good place to call and complain or talk about it because no one answers the phone. I recommend getting an antenna and pointing it at space before committing to these guys.

When I go online to pay my bill, Frontier advertises that you can save $10.00 if you sign up for autopay. I signed up to save money, I got my bill today, same amount as last month. I called them and found out, that the only way to get a discount is if you have internet. Nowhere does it say this on the page. I cancelled their internet in January because it sucks!

My Experience with Frontier Retention -PHENOMENAL - KERRY G. Kerry G, with Frontier is smoking hot awesome for the customer service of the retention dept. It took me forever to get to her and they hide their phone numbers and want you to use apps, but after multiple frustrating people and 2 hours of my time, Kerry took care of everything with the approval of her manager.

I had the craziest thing happen to me. A sales person walked into my business selling Fiber saying we'd be the first customers in the area. We signed up, installed. I checked online that we got correct 2 gigs I asked for. It looked like 1 gig, so I called. Customer Service said they don't even have 1 gig available and I don't have Fiber, I only have regular internet as they don't offer Fiber in my area. I canceled everything (couple of days of install). Texted the sales person and he promised to get to the bottom of it (still waiting to hear from him). Then I got the bill charging me for install and internet.... Excuse me? You lied to me, inconvenienced me and have the audacity to charge me?

I would give a no star rating if I could. I am so angry with Frontier because of what was done to me. When it was time for me to move, I spoke to a rep on the phone and discussed my issues I had and he agreed to make right by offering a free month so I could move out which I agreed to. 3 months later I saw on my credit report that eastern finance received my info from Frontier and they were expecting payment. I told them what happened and the resolve which they did not care. So when I contacted Frontier again, I was told that the rep that assisted me is no longer with them and there was nothing that could be done because it was already sent to Eastern Collections. So I have made it a special daily point to let everyone NOT to use Frontier and why.

It's so disappointing when a company will not take responsibility for their own performance. We canceled our small business account in January, 2025 with Frontier because we purchased new phones and WiFi services with a local company and GoNetSpeed. The primary reason for the change was cost and the fact that they no longer handle anything except internet services. We needed new phones. On the call in January, I asked their representative at Frontier to "cancel our services". We had 3 lines, one being a rollover line. It doesn't seem unreasonable to expect that all 3 lines would be canceled. Instead, we get a bill for the 3rd line, although when reviewing our account online, all of the accounts have no balance.

Worst installation ever! Installer was supposed to come out between the hours of 8:00 and 12:00 on a Thursday. Did not show up until 2:30 p.m. When he did show up the understanding was that our wires were supposed to be dug underground. He knew about that but said it would take an additional two weeks or more to have the wires put underground. On top of that he drilled into our siding cracking it in multiple spots to attach the wire. He also brought his Pitbull and let it poo on our yard and he did not pick it up. We have three dogs and could not let them out for the 4 hours that it took him to install. On top of that he asked us to throw away the wire that he had taken out. Now I have multiple yards of wire in my yard and I'm just supposed to wait and hope that they come out to dig it to put it underground which is going to make mowing the grass very difficult. Frontier do better on who you hire and make sure they know how to actually do their job.

Frontier is absolutely the worst isp I have ever had. They refuse to bury my optics line more than 4" in the ground. Have had nothing but internet connection issues since day one. You would be better off using your phone as a Hotspot, not even kidding.

When I first signed up to Frontier gig service everything was great, their internet is fast hand down, $75 a month with YouTube TV for half price for a year. But after a few months I started having service issues, it took them 5 days to get a technician to fix a wiring issue. Problem solve, everything was good. But once the hot summers started my internet would go out intermittently throughout the day until it was out. They had place the fiber box on the side on my house the sun would hit constantly and torched the box. Again it took 5 days for then them to come out and fix the problem.

A oversized truck ripped lines off our pole to our home and Frontier thought it was acceptable to have several business days wait. Wire went over home and on our yard and roadway but best we can do is 4 days.

Frontier has come to my home several times to sell me service. The first time I signed up and ended up without internet for 2 weeks just to find out they didn't even have lines in my area!! It was a 2 month guesstimated timeline. The sales woman yelled at my neighbor when he declined her service. The same saleswoman POUNDs on doors and yells hello like the police to get folks to answer the door. Too far is too far.

I am very upset with the cancellation process, My elderly parents both over 80 and on a very fixed income just could not afford the price anymore so they canceled the service. Went to the UPS store as instructed and returned the equipment. 3 months go by and Frontier is still automatically withdrawing $266.00 out of their bank account for payment. When I contacted Frontier they said the equipment has not been returned! I explained they no longer have the routing number because it has been 3 months and Frontier refused to stop taking the money until there is proof. Someone at Frontier did not do their job and my parents are paying for it. I also want to know why is the equipment $266.00 a month. I feel Frontier is taking advantage of my elderly parents.

I recently switched to Frontier fiber internet. Installer came out Friday to install, said there was an outage and couldn’t install today. Set me up for a new date to install. Came back 1 hour later and said the outage is fixed and he can install. Installed everything into my house and said it was still out. Comes back the next day Saturday and tells my husband they gave your ticket to someone else but he is trying to get it back. He then completes the install and says everything is good. Meanwhile I am getting calls to confirm install appointment. So I call on Monday and ask why they keep saying I have an install appointment when everything has already been installed. They say I have a duplicate ticket and they will cancel it.

Frontier Communications has resolved my issue by refunding the $163 and explained there was a training issue with their associates. Thank you.

I signed up for Frontier’s 7Gbps fiber internet plan with the expectation of fast, reliable service suitable for both work and home needs. Unfortunately, since the beginning of my service, I’ve experienced ongoing issues that have made the connection unreliable and, at times, completely unusable. The most pressing problem is frequent outages and unstable speeds. Despite paying for one of Frontier’s highest-tier packages, the actual performance rarely lives up to the advertised speeds. On multiple occasions, my internet has dropped for hours or even days at a time. This has significantly disrupted my work and personal life.

So disappointed. Started out great but now the issues & outages are becoming more frequent. And the use of AI for customer service is so damn frustrating. Makes you even more upset at the lack of service. Makes me want to leave when they try to sell me a solution to the issue as well.

By far the worst customer service experience. I reported a cut line for wifi that needed to be reinstalled and buried. After two calls and countless hours between the automated service and reps I get an appointment scheduled for two days later. On the day of the appointment no one shows up. Another hour and 45 mins on the phone later they tell me they cancelled the appt because they linked it to an outage that was fixed even though they read back to me that the ticket showed the problem was unrelated and a technician needed to come out. Now I have to wait two more days for another appointment to be scheduled while the live wires are sitting out there in plain sight of passerby’s. The representatives all seemed to lack knowledge, experience and common sense. Now to hope it actually gets fixed five days later. Do not recommend my Frontier as an internet provider.

I would like to say that when you want to terminate your service with Frontier, it is a horrible experience. I terminated my service back in December of 2024. After making 12 attempted phone calls between December and May, I'm hoping I can finally see my refund. It is now May and I was billed for January, February and March. I was informed today (05/29/25), that my refund was finally approved on April 17, 2025. I will be receiving a MasterCard Debit Card with my refund, not back to my bank account. AND, not the entire amount I was billed for the 3 months. They are taking a $50 charge of for restocking even though they received their equipment back. This is in the contract people, so please make sure you read this before you determine whether you go with their service or not. I believe you can request a waiver before you sign so you don't get charged this, but that is something you have to talk to Frontier about.

I had a very disappointing experience with Frontier Internet service. After the initial installation, the internet speed was consistently poor, and the service experienced frequent interruptions. Over the course of two weeks, I contacted customer support five times seeking a resolution. I was advised to upgrade to a 1 Gbps plan with the assurance that this would resolve the issues. However, after upgrading, the service quality did not improve.

I called and cancelled service with Frontier Internet because it is wasn't working the second day I got it. They wanted a pin number that I didn't have because I hadn't even received a bill yet, with the pin the number on it. I returned the equipment on January 3, 2025. I have a tracking number for the equipment. But they kept charging me every month since January, total now up to $223.21. I was unaware of them charging me and so until I got email from frontier yesterday stating that the payment didn't go through. I told him the payment didn't go through because I'm not using them anymore and I have not used them since january. I called today she said they refuse to remove these charges from my account because I didn't provide a PIN number that I did not have, at that time. I never got a bill from them.

Told me I could get high speed internet, I paid $74, a month, and $100 install for 25 mbs. I paid for 200 mbs. Outage Mother's Day weekend, Sat and Sunday, five dollar credit. RUN from Frontier, $50 to cancel their service

Worst customer service experience. The technician installed modem in the wrong room. Didn't notice until he was gone, since I was moving in..contacted customer service to have it moved since it wouldn't reach the rest of the house based on where he installed it. They scheduled an appointment, just to change it without notifications of any kind. Had me waiting all day, when I contacted them they told me they changed the appointment. Canceled work and other appointments for work for this!

My 86-year-old parents live in a very rural location with limited cell service. They still need to use a landline because of the dead zone area they are in. They continually have trouble with the line coming from the box at the edge of the road. The wiring has never been replaced in the 40+ years that they have lived there. The box isn't sealed, and mice chew the wires, resulting in bad phone reception. This time, the phone can't be used because of a very loud static noise, preventing anyone on either end of the call from hearing anything.

If I could leave zero stars I would. I tried this service in 2016, had a bad experience and switched as soon as I could, then had sales agents knocking my door the whole time from 2017-2025 in every address I moved to, the bad experience kept me from giving them a 2nd chance until 2025, that was a mistake on my part, they came and installed a messy job, internet was not working properly through the Ethernet cable and they damaged my tv. A 2nd technician was dispatched to my home, when they came I ended up upgrading to the 2gb service due to weak 1gb reception, they suggested that I submit a claim through Zurich (3rd party insurance company), Zurich and their dismissive staff denied my claims saying that the way my tv was damaged couldn’t have been done through installation.

Terrible customer service and service almost gone every time, if I can give 0 star review I would. Avoid this company as their speed is gone as fast as their outages with 0 to little compensation and nothing will be resolved. They also make you check your bills that you have never received or is on their website. Terrible ISP.

Happy with their internet when it works. I have monthly outages that they have let to be able to fix after 2 years. Currently I am on day 4 of an outage with no internet or home phone. Terrible customer service, all I get is lies from them. I'm currently looking in star link.

Small-town Ohio that's where I'm at, Jackson. I'm sure not everybody in Jackson has Frontier but it's been 8 days for me and my son who has autism and loves his YouTube and he loves watching TV on the Roku and here it is Memorial Day weekend and sadly he's been staring at the walls because there's not a lot for him to do. I blame Frontier for that, I've even referred other friends and man do I regret that. Small town Ohio should not have to wait 8 to 10 to 12 days for a service repairman. Nor should we have to deal with tech service half of the world away but that's another story. I thought HughesNet was bad but Frontier Takes the Cake and the icing and the ice cream and they run off with it all by their selves because they do not care.

I switched to Frontier, and had my install this a.m. in Vernon, CT. 5 STARS to Trevor, the tech who came out and did the install. Professional. Knowledgeable. Polite. Most of all, was able to guide me through the set up so ALL of my devices (I think, 12), connected automatically, with no hiccups or issues. Fingers crossed that the streaming service lives up to the hype... but, I can't say enough good about Trevor and his role in getting things up and running. Thanks Trevor!

I had good service for about 4 years. I started to have outages in February. By April, the internet would go out every day between 3:30-4:30 for up to an hour. I contacted customer service multiple times. They offered to come out then texted to say if it was working when they showed up, I would be charged $150 for the service call. What are the odds that the tech would show up within the hour of the day that it would go out? So I said no. First they blamed it on my ethernet cable, then they blamed the modem/router. They didn't offer to replace it, but did upsell me on a free trial of the upgraded modem/router, so I agreed to avoid outages every day while I was working. That wasn't the problem. Big surprise.

I have had Frontier for 25 years, my bill started out reasonable but continuously went up. My phone was always not working and my wifi was the slowest it could be. I decided to change providers and was charged a $50 restocking fee. When I called to cancel my service I was told if I stayed with them since I was "such a valuable customer" they could lower my bill substantially. Then why were they raising it constantly up to $170 just for a landline and the worst wifi available? I wouldn't recommend getting involved with this company ever, in my opinion they are ripping off the consumer badly. Stay away from them. There are plenty of other choices for this service.

I used Frontier internet service almost 3 years with bad internet speed. When I called them to cancel my service they charged me full month service and $50 restocking charges which I never heard. (Not sure where they guys restocking routers.)

I was with Frontier for many years but when Hurricane Helene hit in September I had not had service for 8 1/2 months and they are still charging me. I had to call every month and argue that I did not have service so they would not charge me. After 3 months they told me I needed to be there so they could come out. Needless to say this is a vacation home. When I told them that I wasn't there to have somebody come out they just didn't care not to mention Bakersville, NC was severely hit by the storm. So in December they advised me to put it on vacation mode till I got up there in April to check it out.

Last Friday evening a young man knocked on my door. Thinking it was my husband, I opened the door. The young man was very nice, but not very knowledgeable about the product he was selling. When I asked what fiber optics was, all he said was that it was underground. He proceeded to ask how much I was currently paying for internet. I told him how I was happy with my cable and internet provider and I was not looking to switch providers. I asked him if they had cell phone service as well and he kind of blew off that question.

Spent 3-4 hours on phone trying to g to order service. I tried this last year but they are unable to place order for service because someone placed order creating account number and never closed it out. Their systems and outsourced services makes this company impossible to do anything with. Avoid at all costs!

Frontier showed up the day before the scheduled installation to do some prep work. One of the techs said he would be the installer, the next day at 8am. Well, at 7:30 a different showed up. He was very hard to understand by me and Frontier support. It took over 2 hours to complete the faulty install. The speed of the supposedly 1 gig line was slower than the Spectrum one I had replaced. It won't even support Fanduel streaming. The Frontier app isn't updated with my info, so I can't even troubleshoot issues. I had tried to contact the salesman prior to installing but he never returned my call/text. In contacting Frontier help line, they also had no info on my install to provide assistance.

As an active-duty service member, cancelling my internet service has been a nightmare. I moved almost a year ago and only found out I was overcharged by Frontier after I already cancelled my service through a text message from a collections agency. Frontier never contacted me about this bill. I have spoken to at least 10 different Frontier customer service individuals and called the collections agency, only to be told by Frontier that because my account is deactivated (which happens automatically when I cancelled my service), Frontier cannot do anything about me being overcharged. The representative I spoke to insisted she could not transfer me to Frontier's department that deals directly with the collections agency, even though it is a department of Frontier, and even though I was previously told by a Frontier representative that Frontier would communicate with the collections agency to remove the overcharge.

Had an issue after lightning strike and called for support. A tech was sent out and told us our cable box hadn’t been supported since 2018. Don’t remember Frontier ever telling us that. The tech told us if we upgraded we would get a better experience and save over $100 a month. We upgraded and had to wait a week for a tech to replace our equipment. Our old box was removed and the tech set us up with a good deal of trouble. 10 minutes after he left our internet went out.

We were in a rental house for approximately 5 months and we signed up with Frontier. It took them 6 weeks to get the service started in which we called multiple times (always being connected to a person who didn't speech clear English) and were given many excuses as to why. When we canceled after we purchased another home using their service for 4 months. It also was a lot of trouble as they had our credit card and keep charging us. They charged us a 50 dollar restocking fee which we just paid as we didn't want to deal with them. Now after 2 months in the new house they want us to pay a 160 dollars because they think we didn't return the equipment. They had us send it back with a prepaid return through UPS, I have the receipt. I will never use their services again...