Frontier Communications Reviews

I was with Frontier for 20 years as they were the only internet service in my area. I was charged for 12 mbps but only ever got 1 to 4 mbps. My internet went out every time it rained and it would take 2 weeks to a month for them to come out and repair what seemed like a new break in the line. I would have my internet about 50 to 60 percent of the time. When finally Ben Lomond came to my area and I wanted to disconnect Frontier charged me 60 dollars in a restock fee for disconnection then 35 dollars for internet even though it had been out the entire new billing cycle!

If this is how they treat brand-new customers, I can only imagine how badly they treat long-term ones. Save yourself the stress and frustration — go with literally any other provider.

I am extremely disappointed with Frontier Communications. After canceling my service, I was forced to drive to a UPS store to return THEIR used equipment—something that should have been simple and customer-friendly. To make matters worse, Frontier is charging me a ridiculous $50 "restocking fee." This feels like nothing more than a money grab, especially since the equipment wasn’t new in the first place. Instead of making the process easy for customers, Frontier has added unnecessary stress and costs. I would not recommend this company to anyone looking for transparent and fair service.

The wifi is horrible. Good luck trying to work from home. With the wifi going in and out everyday, the coverage is not consistent enough for me to get any work done at all. I have rebooted, shut down, unplugged, etc. I don't know how many times. I think it may be time to find another wifi carrier, I wonder how much Elon's internet service is? See ya, D **.

The single worst company I have ever dealt with. Trying to take care of my parents' bill but I can't even talk to a human. I guess they don't want money. They're unreliable. Their computer system is horrible and you can't speak to a living person. They must not need the money that bad and clearly this company needs to be shut down.

Great speed and functional when working properly! When service has interruptions related to outages in the area or damage lines, internet service will be out for days, communication is awful during this time and often inaccurate. First, you're told about one problem, and then it seems to become a different problem or reason for why your service is being interrupted. The field technicians don't seem to be available or have the necessary supplies to complete the work.

Very poor customer service. Their different departments do not talk to each other. We spent weeks being tossed between engineering, customer service, technician, and scheduling to get our initial setup. If there is less than one star I would give.

I Telephoned FRONTIER COMMUNICATIONS for an older Gentleman in his late 70s, nearly 80 because he had an issue of Frontier taking Money out of his account, an account that was closed over a Month ago and he saw it on his bank statement and I wanted to clear it up for him so I telephoned frontier communications telephone number. When I did, a woman named Amy with technical difficulties answer the phone. I asked her for billing and she said, "This is technical and I cannot help you in any way." I proceeded to try to tell her that I needed billing and she ended up hanging up on me. So I telephone to her right back, and I got the same person, Amy, and I told her that I just needed the number for billing so that I could speak with them about this issue that this gentleman had with them. She went straight to giving me the phone number and when she gave me that phone number she hung up on me again.

Frontier notified me that my monthly fee was going up by 30.00 for the existing 1gb that I’ve had with them for 5 years. Or, if I like I could upgrade to 2gb for the same raised monthly fee. I chose to upgrade. Guess what, the speed is slower big time, the connection freezes on a regular basis. FRONTIER ISN'T FIXING THE ISSUE. IMHO, DON’T UPGRADE, IT'S A TRICK TO GET YOU TO PAY MORE MONEY FOR CRAPPY SERVICE. I WOULD RECOMMEND NOT USING FRONTIER FOR ANYTHING...

I have been with Frontier since 2017. I was on one of their "plans" that once it ran out, the price skyrocketed. I found a better deal and called to cancel. The person I spoke to told me she would credit my account $100, and then if I stayed with them, I would only pay $25/month. Crazy that I could stay with them and pay almost 1/4 of what I was being billed. If it sounds too good to be true, it is probably too good to be true. Imagine my surprise when I looked at my account and my bill was $89. My account was not credited the $100, and I did not get the $25/ month rate. I was lied to. I called again to cancel, and they tried to make a sales pitch... again. I should have cancelled when I called the first time. I am now out an additional $90 that I could have saved had I just cancelled the first time. Do not trust Frontier. They are a sham.

This company is a joke! Customer service can't help because everything is out their control, they offer credits of pennies after spending hours on the phone with them. They charge you for service visits that never happen and if you happen to go a full week with service, it's so crappy you can barely use one phone at a time and good luck watching any kind of streaming services on the tv. I would seriously pick ANY other company than this one.

Horrible service… The internet is never working…We work from home.. Left Spectrum for Frontier. Bad decision… A neighbor recommended this company…. We were extremely excited… However we are now unhappy…

Just bad experience overall when dealing with this company. Hard to cancel, damn near impossible to cancel service and when you're clearly done they keep charging you when it's clear you don't want their service anymore.

I have been a customer for many years. Always have been given the lowest price possible and was just offered an even lower price with a higher speed. My install tech SHERMAN was great!! Thanks for caring about your customers. 5 STARS!

Charge you $50 for returning the equipment is unbelievable! Yes FOR RETURNING! I had many companies and always returned my equipment with zero issues and free of charge. Called customer service and they said that’s what UPS charges for the handling, sweetheart are you shipping to the Moon? Never will use or recommend!

Frontier Communications. I’m relocating. Called to cancel my WIFI service. My new location does not have Frontier. They tell you it takes a month to cancel service. Of course it does. They don’t know it 2025. More likely that bill in advance thing they do to extort another $150. Oh, I could’ve reduce my monthly bill by signing a long term contract. My WIFI was 200 mbps for the unbelievable cost of $150 a month. Ok stop laughing, apparently I had a lobotomy or I suffer from Alzheimer’s. So, during the one month waiting period to terminate you can’t return the equipment because they won’t send the “bar code" required to return via UPS, remember they don’t have any retail outlets. If I fail to return the router (why would I want it after 10 years) they will charge me $500 for the equipment. When I do return the equipment there is a $50 restocking fee! Restocking fee for a piece of equipment that is 10 years old, they will restock directly into the trash.

We ordered service on 8/15/2025 and were given and installation date of 8/18/2025 with the only condition mentioned being that an individual 18+ needed to be home. We were NEVER told that the tech would call 30 minutes prior to double check that the address was correct and someone was home or they would reschedule our installation. As my wife ordered the service, she was at work where phones are prohibited during working hours and therefor could not answer the call she was never expecting in the first place. This tech sat 15' away from our house in his truck for an hour and could not be bothered to walk up and knock on the door.

They have horrible customer service. Especially when the system goes down. There is no accountability and they'll be down for days at a time with no explanation. Disrespectful when you ask about the status. I'll be finding a different company.

Absolutely the worst internet company I’ve ever dealt with! Their customer service is beyond terrible. I work from home and they told me the earliest they could come out is the 28th—it’s only the 13th today! They expect me to go without internet for two full weeks and aren’t even willing to adjust, prioritize, or offer any kind of solution. If you rely on your internet for work or anything important, stay far, far away from this company!

Be warned. They deserve negative stars. Cancelled after 3 days of terrible home internet and absolutely horrible customer service. Been fighting them for two months for $80 of refunds and a bogus "equipment restocking fee". Their app is also bad. Cannot recommend people against them enough. Dial-up would be better.

I ordered the service and upon further review I decided to change the plan I had initially went with. I also noticed that new pricing for the service I was going to go with. I chatted on the website and was told that the pricing I was looking at was not for my area. Upon further discussion I was told they would honor that price but I would have to speak to someone with the loyalty team. I was told that notes would be left on my account to ensure I would get the price I was looking for. I was given a number and went through 3 cycles with no one picking up.

My husband had already sworn off Frontier. I talked him into giving them another chance.. massive failure. Terrible experience. Service terrible! Sales lies on price and promo awards - repeated calls to resolve matters are useless. Conversations with statements and promises to get straight amount to nothing. More overcharges. No receipt of credits no receipt of rewards promised. Buyer beware go with another company to wait on the game they all play. We need out of the monopolies in Florida. Filed complaints on all. They all the way around breach of agreement then try to put you with supervisor when you call to cancel after already securing their service replacement. WILL NEVER USE THEM AGAIN. TOO MUCH FRUSTRATION AND TIME WITH ZERO FOLLOW THRU. NO MORE. Our household is completely agreed on that now. Would give no stars if were possible.

AVOID FRONTIER INTERNET at all costs if you can help it!!!! To say frontier internet is unstable in the Pentwater, Michigan area is the understatement of the century not to mention their customer support is absolute clown show of incompetence. Internet service has issues constantly and support could care less offering no meaningful resolution or remedy long term.

Frontier did some digging and installed flush mount junction boxes in and around a few properties that I own. One of the boxes sunk and made it impossible to mow the lawn. Hank ** is the guy in charge of fixing things like this in my area. They lied to me for months about fixing it and finally I called the main company and spent forever on the phone talking to someone from another country to get the problem resolved. Absolute incompetence in their leadership. It’s sad and I would recommend Spectrum internet and phone to anyone that has access.

I work online. Electrical storm temp shut down electricity. Everything went back on within 3 min except Frontier Eero. Red light. No internet. On hold for 60 min on 800-921-8101. No answer except auto recommendation to download app from internet and go on chat. On chat, wait time 45 min for agent who did not know that where router was. 90 min with agent cycling through power unplugs replugs. No result. Eero red light still on. Agent not familiar with equipment. Wanted to send tech to house (no outage in community, main garage outlet green) but no need to do that.

Had Frontier for internet for 4 years. Did not have a single day where internet service didn't drop out MULTIPLE TIMES. Even worse, it takes anywhere from 5 to 10 minutes to reconnect. In addition, there were multiple outages entirely and that was our only link to the outside as cell service is extremely iffy. And apparently we had been getting overcharged. During one of my many calls to customer service for a service outage, I was suddenly told we were being overcharged and our cost was HALVED. Great....Better price for the terrible service.

I’ve been a customer for just one week and already regret switching to Frontier. Before signing up, I specifically asked about the company’s reliability and improvements in customer service, given its past reputation. I was assured that things had improved. Unfortunately, that hasn’t been my experience. Just one week in, I’ve already lost internet service completely. Even worse, I pay extra for WiFi backup, but the technician failed to set it up during installation, so that’s not working either.

I have told these people multiple times in a 2 week period to stop coming to my door, and instead of following my request. I get “and you haven’t switched yet? We are going to keep coming”. Really makes people want to switch to your company.

Charged my account twice the first month! Been calling numerous times, over 90 minutes on phone. “Can’t do anything about it.” Have to wait 10 business days for account to update. Meanwhile my budget is screwed. Taking extra payment out messed my finances up so bad!! I WOULD NOT RECOMMEND THEM AT ALL!

I switched from Frontier to Spectrum because my rates increased significantly and Spectrum was offering a lower rate. A couple of months after I switched I received a call from Frontier notifying me that I owed them $50 for a disconnect fee. Having never been charged a disconnect fee from any service provider ever (internet, TV, any other streaming service, etc.) I questioned them and I was told the fee is buried in the last page of their agreement. This seemed very shady to me. I’m writing this review to make others, who may not read the agreement, aware that when you end your service you will be hit with a $50.00 disconnection fee. The $50.00 is not a big deal to me, it’s the shady way in which they administer it. Stating it up front in their quote would be clear and eliminate any bad feelings. Unfortunately when Spectrum raise their rates I will not be going back to Frontier.

If you are a business owner do not use Frontier. Bad service and customer service. It's been almost one week and my internet is not fixed. My phone line credit card system is not working. I need to keep reset the modem every hour to get it work. Call service and it was not easy. Very bad and after long time on the phone decide modem is bad and well overnight one for me. Second day do not get the modem. I call service long time. The overnight was cancel and I well get it next day. Can not send someone to my store to fix the internet and I have to wait the new modem.

Frontier communications is not the company it used to be! They offer chat bots, automation, and dead ends when you need help! I paid for service I did not receive for 2 months because frontier communications could not be reached in person! When I called to cancel I got a person! Still they would not send a tech to get the service working, but instead wanted my brother who has brain damage to jump through hoops to reconnect his tv! My brother can do none of that! I cancelled the service and frontier actually wants to charge $100 to cancel and restock the router ! after I paid $180 for two months of service we did not receive!

I have had Frontier internet for several years. Also have trouble with it being down. This month it has been down 4 times. When I call to report it they state it will not be until one week out that they can get someone to look at it at my house. For the price I pay and the amount of times it is down is very disappointing.

This company is impossible to work with. Lightning blew up our box so Internet has been out for days. You can not speak to anyone, their chat option doesn't work, all information is conflicting and I will be without Internet for 3 days (if they actually show up). Absolute garbage customer service. Do not go with this company.

I live in OH. Unfortunately Frontier is my only choice where I live. 😫 The ONLY helpful individual in the 5 yrs I have had service is Mar in the Philippines. I have been w/o internet for 3 days due to a storm. Today is the third day. The soonest they could come out. I received a text they were coming out between 1-5. Here it is 10pm! Still no internet. Data is used up on my cell phone. Had to purchase more. No show. No call. No text. The only hope I have is from the call center in the Philippines. I have explained that I’m medical and it is crucial I have access to the internet into to send scripts/billing for patients through portals. Now getting up at 4:30 am to run into the office so I can back here to met a tech who can hopefully report for work. Thoroughly Irritated…,

I don’t normally leave scathing reviews, but my experience with Frontier has been so frustrating that I feel obligated to warn others to stay far away. The issues started from day one. When the technician came to install my fiber optic Wi-Fi, he left behind a basic, low-tier router—not the Amazon eero premium router I was promised. I let it go and figured we’d try it out. At first, things were fine, but soon our connection became spotty. Eventually, we couldn’t even stream shows—despite having paid for 2 GB internet.

Our service was out for over a week, and they denied our request for an account credit for those days. And so many other ways they have treated us poorly in the past. In addition, we rarely get the internet speed that we pay for. And when we complain, they have the gall to give us a one month free trial of a higher speed! What fool would pay them more when they're not even doing now what we are paying them for?!! Disgusting.

Frontier internet service is terrible to say the least!! This month alone (July 2025) I've been without service 3 times for well over 24 hours. Always blamed on "power outages" yet the power outage maps show my entire area over 50 miles wide to all having power. Nobody from Frontier seems to care or follow up on these issues. And now the speed of their internet service has dropped down from 25mbs to 5 to 10mbs?? Again no explanation from Frontier - other than to blame the equipment. Very poor service!! Very unreliable!!! Contacting customer service - and joke!! A big thumbs down to Frontier!!!

So we switched to Frontier about 6 months ago to upgrade to fiber optics... Have had 2 short outages, (few hours) and now in going onto a 3 day outage.. They do a terrible job in communication and updates about the situation.. Have gotten same text 3 days now .. Service should be back in 24-48 hours.. Tried talking to customer support, all they could say is it's being worked on, and they have no updates from the field...

Their fiber optic is generally reliable and strong. But God to forbid you have $ q or service outage. They don't care. Slow to assist. They rely on A.I. to communicate and it stinks. Their management doesn't recognize or care about your urgency.

I got Frontier fiber optics on Tuesday 7/22/2025 because I wasn't getting the speed promised from Spectrum. Sam **, the salesperson, promised I would with Frontier. Antoine, the installer came to install. He promised I'd be happy with the speed. He also said they'd come out within 2 days to bury the cable. It's Sunday 7/27/2025 and still no burier of cable. They set me up with EERO, an app of theirs that show I'm getting 1 gigabyte. Yet when I use my speed test on computer I'm getting less than 200. I contacted Antoine who kept promising to come over but always had an excuse why he couldn't when he chose to respond. I tried calling to get the line buried but couldn't get a live person. I had to resort to chat. On Friday, 7/25/2025 I was told they couldn't tell me when because my account STILL hadn't been created. I was so frustrated that I decided to cancel. I'm out of the 3 day trial but I'll be calling corporate to see what they can do.

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Off shore customer service. Person we talked to could barely speak English. He just laughed whenever he didn’t understand, which was constantly. After nearly 30 min we gave up. Amazing that the company doesn’t make an effort to ensure their people can do the job.

Those 5-star reviews are probably from employees, the owners or the managers. Frontier has the most unreliable service ever. Where do I start? I have business phone and internet service. The router went off constantly and had to be replaced after much insistence on my side. Well, they sent the wrong one and I had to wait another couple of days. While that was going on, we lost phone service. They reestablished it. However, caller ID was gone and long-distance calls too. I am trying to run a business and virtually every day I have to deal with Frontier's chat. It's overly frustrating!

Frontier Communications have the poorest WIFI service that ever existed! In addition, it took me many hours just to be able to log in to the site, app, and Eros to file my complaint. Atrocious! The company actually thinks that blocking online access will save them from poor service complaints! I had no service at the midday, everyday! The representative wanted to credit my bill for a month! I just upgraded my service to fiber optic! Do not subscribe to Frontier Communications! They tried to charge me $150.00 for sending a technician if there is no issue! I took multiple screenshots of no service! Frontier Communications is the worst wifi provider in USA. Stay away from them.

Lost wifi 4 times in the last 5 months. Usually for a day or two. This time four days going on day 5. So many texts and phone calls it's crazy. Finally they say there's a data outage in the area. 11 customer without service and no idea when or what they are doing.

Their customer support is terrible. They recently disconnected our service due to nonpayment when we’re on auto pay through them! Then they wanted a reconnect fee even after realizing the disconnection was their fault. Of course once finally connected to a person after trying to navigate their automation bots, the representative’s English is so bad that you can’t understand almost everything she is saying. Can’t wait for a competitive internet supplier to be available in our area.

So thrilled I am rid of this corrupt corporate thief❗️ Thrilled that I now have reliable fast fiber optic internet with Spectrum❗️ Frontier was incredibly slow, maybe 17-19 mb, compared to 100mb with Spectrum. Frontier way too many outages, billing issues and $50.00 restocking fee for returned equipment❗️With Spectrum you converse with USA customer service❗️Never Again will I give my business to these thieves❗️

I had Frontier for many years. In January 2025 I changed my plan and took off my house phone and just kept my wifi connected. Customer service representative told me I was due for a new router, never mentioned to me I had to hook up the new one and send the old one back. In February 2025, I get a bill for $620.00, I only paid my wifi portion $38.98. Frontier cut off my wifi even after I made arrangements and sent old router back.

This has been a nightmare. I was with Buckeye happy as a clam, but a sales guy walking through our neighborhood offered me a deal with ZERO INSTALLATION FEES, and fiber optics when Buckeye didn't have fiber optics. I agreed and switched over and they charged me a 114.00 installation fee. I called. I explained I wanted to cancel. I would of NEVER signed up to pay a huge install fee when I was happy with my service but because I could help the SALES DUDE and it would cost me nothing to do so I agreed and did it. I canceled immediately. Never used service one minute and they sent me to collections. On my credit. Since this I have shown several friends and my people at the Elks Lodge and my neighborhood watch Facebook community, where we all share info on scammed in our area. So this has cost them 1000's and I will continue to warn anyone I can before they get taken too.

The speed and quality of the internet is fine but I can never get in contact with customer service on the phone if there is an issue. When I try to use the chat feature it buffers and disconnects. Horrible customer service and they constantly raise prices. I do not recommend them at all. I

Frontier internet speed was subpar and would not connect to basic Ring cameras. It takes hours and days of effort a talk to someone who might be able to help. I switched to Starlink and now have amazing internet speed with no hassle. I mailed back my modem to frontier per frontier's end of service instructions. Frontier then charged me a $50 re stocking fee. Frontier then said I had not yet returned my modem and per online portal billing they were going to charge another $150 to $400 for a non returned modem. So I found out you have to call frontier and give them your tracking number to get them to agree to not bill for the non returned modem.

Very frustrated with this company. Repeated down service over the years has gotten very old. Trying to talk to customer service is a joke! All of this and now my internet went up $26 a month with nothing pre-warning. Do better.

We cancelled service for my mother-in-law. She was moving to a new apartment in the same complex. The managers told us they had had trouble with Frontier technicians doing some prohibited things in the main cable boxes at the complex. We called and cancelled service 5 days into a new billing month. That went fairly easily. Frontier still wanted to charge us for an entire month's service even though we cancelled 5 days into the new cycle. Some nonsense about once the bill was generated they would not offer any credit or prorated billing. I threatened to leave bad reviews everywhere I could and the service rep got permission from her supervisor for a "one time credit". To be fair the rep was very helpful and friendly, just bad company policy.

This company doesn't deserve a star. Our services over the last 5 plus years has been a rocky road. The increases without notice or warning, coupled with the inability to speak to a live person when your services tank has driven us away. However, the last straw was the loss of services twice in ten days interrupting my ability to work from home was the last straw. First they said it was the router, then they said the issue is with the server resulting in loss of IP address and connection.

Customer service is off the charts a failure. from billing to tech support, NO one really knows how to help. Not sure how they can still be in business. I have only had trouble from day one. You need to get your act together.

This experience has been nerve racking! #1 After the sale, good luck talking to a human! They do AI text and rarely come back or take care of the problem. Phone time per issue: 1 hr 40 min. MINIMUM #2 If you are fortunate enough to speak to someone, their English is basically non-existent. Period #3 Their labor is contract. Even them complain that the communication to "headquarter" is horrifying. #4 Hook ups were a nightmare requiring multiple visits, conflicting show times, and wires left all over my property. #5 They promised 3 free months... but to get them, you have to call every billing period and remind them! AND HOW DO YOU TALK TO A HUMAN?!!? Their internet may or may not be good. Who knows right now... but getting past all the ** and not having the ability to speak to an agent... NOT WORTH IT FOLKS!

On May 5th 2025, updated my internet account, Linda senior manager in customer service gave me outstanding service and understood my needs. Thank you Linda for Best customer service ever with Frontier!!! Thanks again, Greg & Kim in Seminole, Florida

They don't tell you the truth. Have bad equipment. Have you try to fix their equipment...taking days. When you try to end the service because you can't fix it, they have extra charges because you ended service. When in reality, they ended service with faulty equipment. You are not credited. They send you new equipment anyway. You must return all equipment. You call and complain and ask for a refund. You are on the phone for hours/days. They give you the run around and say you will not be billed and you don't owe anything. You can't get a refund and THEY SEND YOU TO COLLECTIONS. You write the FCC and nothing happens. How's that!

I have Frontier Fiber for three months and the amount of time it has been done at least twice a week for the last two months. It is not down for a few minutes. It is for hours and days. The only way to talk to tech is mainly through the chat Gigi. They are really no help and then try to sell you the unbreakable internet for only $25.00. Now why would someone want to add an additional service when they can't even keep the regular service on. Well I can answer that for you reviewers. The service is NOT DEPENDABLE. User beware it stinks. One good thing if it ever stays on speeds can be good.

Can't get a person ever. Finally discovered "say I want to cancel" even then they try to upsell? Really? Then they talked me into staying with a discount price. Guess what? Never happened. No price change, no credit. Literally said you will now have 1 year discounted price, with a credit this month with nothing due. Then the discount price for the next 11 months. But oh NO, Full $75 due with paperless billing and auto pay discounts or it would $90 for the lowest super erratic super slow 40mpbs when it works at all. Please let me just be done with these scam internet mega corporations.

Our business Wi-Fi went down on a holiday week in the middle of a tourist area. Called scheduled an appointment, waited and waited and waited some more. After the appointment window was over we received a text that they were sorry and would reschedule for the following afternoon… not the first thing in the morning but 24 hours after they were supposed to be there! Sorry! Sorry is right, they are a sorry excuse for a communications company! Shame on you! As a business we are losing thousands of dollars a day waiting on their incompetence! Will be looking into a new provider! I would give 0 stars if possible because that’s what we received… 0 service!

Absolutely the WORST company I have EVER had to deal with. I've had 4 confirmed appointments with no shows or communicating. One appointment was scheduled, we'll be there between 8:00 am and 5:00 pm...UNBELIEVABLE and then NO SHOW. Total incompetence when you try to call. Left hand doesn't know what the right hand is doing. So they blame it on the subs. First appointment was over a month ago, and still no tech.

Frontier Fios has been contacting us for over a year that they would be installing in my subdivision. They installed the fios all on the outside are of my subdivision, but the homes that are on the inside part they have not touched. When I talked with one rep they told me they will escalate this and have someone contact me about installing this. I was to receive a callback within 72 hours. Never happened. Now I call back again and get told if I don't get a callback that means that I am not eligible. Crazy as my neighbor across the street has it.

Company is an unmitigated disaster. Once I cancelled the service, they stole money from my account over a week later as I foolishly didn't disconnect my autopay. Be you not so foolish as me. Don't subscribe to their service to start with and this way they cannot steal from you.

This company is fraud. They don't even deserve a star at all!!! My service was suspended for non-payment. I paid $455 for a bill that was claimed to be $344, just for them to bill me instead of giving me the credit. Then they erased my entire billing history because I proved to them I was correct just for them to say my payments didn't go through when clearly it shows on my bank statement. Never get this service. They are fraudulent. They are stealing customers' MONEY because they had to pay out $5.3 million for a breach!!! WHEN THEY COME RUN LIKE HELL.

Frontier service is spotty and not reliable but tolerable. However, their customer service is the lowest I've ever experienced in any service. It takes forever to get someone on the line. Their automated service is not helpful at all. And the only way to get any help to resolve issues is through an actual person, which is hard to do as previously mentioned. Cancelling the service is a challenge in itself, but you have to be assertive. Person helping me cancel my service as I was moving (no choice anyways) spent 20 minutes trying to retain me or get the new owner of my house on their service. Forgot to mention it took going back and forth a whole month just to get someone out to install the service. If I never deal with them again it would be a blessing. Please be careful.

Where do I begin. This experience was not good. From Day one I attempted to pay my bill. Logged through the website and the website said. "You don't have access to this page yet. Once your internet gets installed, then you can." Then it had a link to a supposedly really good app. Which attempted to log into the app. Nope, same thing, telling me I need to wait for the internet to come. Mind you internet is sitting in my living room here. I attempted to call customer support and was met with a robot. Whom which I managed to get pissed off enough to bring me to a actual person. To which she charged me 10 dollars for speaking with her. And told me there was a ticket in, and it was indeed their fault. I thought all was fine and dandy. Nope, now my bill is sent to collections, and I have a collections agency trying to contact me on an unpaid bill. Definitely will not be staying with you guys once everything is sorted out.

I got a much better deal for more than what I had regarding the internet service, so naturally, I canceled Frontier. I was told by the customer service rep (Stephanie) that Frontier does not prorate billing, and this is a monthly account, so I would have to pay for the entire month. Who does that? I paid for days that I am not using Frontier. Incredible!!! I never heard such a thing. Have I knew, I would have done things differently! Anyway, I am so surprised they are still in business conducting such poor customer service!!!!

When I first started using Frontier, they were fantastic. That was three years ago. Now I hate my life every day. Half the time during the day the thing doesn’t work. The speed is slow. My laptop won’t work at night between pm and 1 AM guaranteed the Internet is gonna go out for 20 minutes. You look at the app it says no problems. Your connection is fine. You check speed test it’s in the dumpster. There’s no good place to call and complain or talk about it because no one answers the phone. I recommend getting an antenna and pointing it at space before committing to these guys.

When I go online to pay my bill, Frontier advertises that you can save $10.00 if you sign up for autopay. I signed up to save money, I got my bill today, same amount as last month. I called them and found out, that the only way to get a discount is if you have internet. Nowhere does it say this on the page. I cancelled their internet in January because it sucks!

My Experience with Frontier Retention -PHENOMENAL - KERRY G. Kerry G, with Frontier is smoking hot awesome for the customer service of the retention dept. It took me forever to get to her and they hide their phone numbers and want you to use apps, but after multiple frustrating people and 2 hours of my time, Kerry took care of everything with the approval of her manager.

I had the craziest thing happen to me. A sales person walked into my business selling Fiber saying we'd be the first customers in the area. We signed up, installed. I checked online that we got correct 2 gigs I asked for. It looked like 1 gig, so I called. Customer Service said they don't even have 1 gig available and I don't have Fiber, I only have regular internet as they don't offer Fiber in my area. I canceled everything (couple of days of install). Texted the sales person and he promised to get to the bottom of it (still waiting to hear from him). Then I got the bill charging me for install and internet.... Excuse me? You lied to me, inconvenienced me and have the audacity to charge me?

I would give a no star rating if I could. I am so angry with Frontier because of what was done to me. When it was time for me to move, I spoke to a rep on the phone and discussed my issues I had and he agreed to make right by offering a free month so I could move out which I agreed to. 3 months later I saw on my credit report that eastern finance received my info from Frontier and they were expecting payment. I told them what happened and the resolve which they did not care. So when I contacted Frontier again, I was told that the rep that assisted me is no longer with them and there was nothing that could be done because it was already sent to Eastern Collections. So I have made it a special daily point to let everyone NOT to use Frontier and why.

It's so disappointing when a company will not take responsibility for their own performance. We canceled our small business account in January, 2025 with Frontier because we purchased new phones and WiFi services with a local company and GoNetSpeed. The primary reason for the change was cost and the fact that they no longer handle anything except internet services. We needed new phones. On the call in January, I asked their representative at Frontier to "cancel our services". We had 3 lines, one being a rollover line. It doesn't seem unreasonable to expect that all 3 lines would be canceled. Instead, we get a bill for the 3rd line, although when reviewing our account online, all of the accounts have no balance.

Worst installation ever! Installer was supposed to come out between the hours of 8:00 and 12:00 on a Thursday. Did not show up until 2:30 p.m. When he did show up the understanding was that our wires were supposed to be dug underground. He knew about that but said it would take an additional two weeks or more to have the wires put underground. On top of that he drilled into our siding cracking it in multiple spots to attach the wire. He also brought his Pitbull and let it poo on our yard and he did not pick it up. We have three dogs and could not let them out for the 4 hours that it took him to install. On top of that he asked us to throw away the wire that he had taken out. Now I have multiple yards of wire in my yard and I'm just supposed to wait and hope that they come out to dig it to put it underground which is going to make mowing the grass very difficult. Frontier do better on who you hire and make sure they know how to actually do their job.

Frontier is absolutely the worst isp I have ever had. They refuse to bury my optics line more than 4" in the ground. Have had nothing but internet connection issues since day one. You would be better off using your phone as a Hotspot, not even kidding.

When I first signed up to Frontier gig service everything was great, their internet is fast hand down, $75 a month with YouTube TV for half price for a year. But after a few months I started having service issues, it took them 5 days to get a technician to fix a wiring issue. Problem solve, everything was good. But once the hot summers started my internet would go out intermittently throughout the day until it was out. They had place the fiber box on the side on my house the sun would hit constantly and torched the box. Again it took 5 days for then them to come out and fix the problem.

A oversized truck ripped lines off our pole to our home and Frontier thought it was acceptable to have several business days wait. Wire went over home and on our yard and roadway but best we can do is 4 days.

Frontier has come to my home several times to sell me service. The first time I signed up and ended up without internet for 2 weeks just to find out they didn't even have lines in my area!! It was a 2 month guesstimated timeline. The sales woman yelled at my neighbor when he declined her service. The same saleswoman POUNDs on doors and yells hello like the police to get folks to answer the door. Too far is too far.

I am very upset with the cancellation process, My elderly parents both over 80 and on a very fixed income just could not afford the price anymore so they canceled the service. Went to the UPS store as instructed and returned the equipment. 3 months go by and Frontier is still automatically withdrawing $266.00 out of their bank account for payment. When I contacted Frontier they said the equipment has not been returned! I explained they no longer have the routing number because it has been 3 months and Frontier refused to stop taking the money until there is proof. Someone at Frontier did not do their job and my parents are paying for it. I also want to know why is the equipment $266.00 a month. I feel Frontier is taking advantage of my elderly parents.

I recently switched to Frontier fiber internet. Installer came out Friday to install, said there was an outage and couldn’t install today. Set me up for a new date to install. Came back 1 hour later and said the outage is fixed and he can install. Installed everything into my house and said it was still out. Comes back the next day Saturday and tells my husband they gave your ticket to someone else but he is trying to get it back. He then completes the install and says everything is good. Meanwhile I am getting calls to confirm install appointment. So I call on Monday and ask why they keep saying I have an install appointment when everything has already been installed. They say I have a duplicate ticket and they will cancel it.

Frontier Communications has resolved my issue by refunding the $163 and explained there was a training issue with their associates. Thank you.

I signed up for Frontier’s 7Gbps fiber internet plan with the expectation of fast, reliable service suitable for both work and home needs. Unfortunately, since the beginning of my service, I’ve experienced ongoing issues that have made the connection unreliable and, at times, completely unusable. The most pressing problem is frequent outages and unstable speeds. Despite paying for one of Frontier’s highest-tier packages, the actual performance rarely lives up to the advertised speeds. On multiple occasions, my internet has dropped for hours or even days at a time. This has significantly disrupted my work and personal life.

So disappointed. Started out great but now the issues & outages are becoming more frequent. And the use of AI for customer service is so damn frustrating. Makes you even more upset at the lack of service. Makes me want to leave when they try to sell me a solution to the issue as well.

By far the worst customer service experience. I reported a cut line for wifi that needed to be reinstalled and buried. After two calls and countless hours between the automated service and reps I get an appointment scheduled for two days later. On the day of the appointment no one shows up. Another hour and 45 mins on the phone later they tell me they cancelled the appt because they linked it to an outage that was fixed even though they read back to me that the ticket showed the problem was unrelated and a technician needed to come out. Now I have to wait two more days for another appointment to be scheduled while the live wires are sitting out there in plain sight of passerby’s. The representatives all seemed to lack knowledge, experience and common sense. Now to hope it actually gets fixed five days later. Do not recommend my Frontier as an internet provider.

I would like to say that when you want to terminate your service with Frontier, it is a horrible experience. I terminated my service back in December of 2024. After making 12 attempted phone calls between December and May, I'm hoping I can finally see my refund. It is now May and I was billed for January, February and March. I was informed today (05/29/25), that my refund was finally approved on April 17, 2025. I will be receiving a MasterCard Debit Card with my refund, not back to my bank account. AND, not the entire amount I was billed for the 3 months. They are taking a $50 charge of for restocking even though they received their equipment back. This is in the contract people, so please make sure you read this before you determine whether you go with their service or not. I believe you can request a waiver before you sign so you don't get charged this, but that is something you have to talk to Frontier about.

I had a very disappointing experience with Frontier Internet service. After the initial installation, the internet speed was consistently poor, and the service experienced frequent interruptions. Over the course of two weeks, I contacted customer support five times seeking a resolution. I was advised to upgrade to a 1 Gbps plan with the assurance that this would resolve the issues. However, after upgrading, the service quality did not improve.

I called and cancelled service with Frontier Internet because it is wasn't working the second day I got it. They wanted a pin number that I didn't have because I hadn't even received a bill yet, with the pin the number on it. I returned the equipment on January 3, 2025. I have a tracking number for the equipment. But they kept charging me every month since January, total now up to $223.21. I was unaware of them charging me and so until I got email from frontier yesterday stating that the payment didn't go through. I told him the payment didn't go through because I'm not using them anymore and I have not used them since january. I called today she said they refuse to remove these charges from my account because I didn't provide a PIN number that I did not have, at that time. I never got a bill from them.

Told me I could get high speed internet, I paid $74, a month, and $100 install for 25 mbs. I paid for 200 mbs. Outage Mother's Day weekend, Sat and Sunday, five dollar credit. RUN from Frontier, $50 to cancel their service

Worst customer service experience. The technician installed modem in the wrong room. Didn't notice until he was gone, since I was moving in..contacted customer service to have it moved since it wouldn't reach the rest of the house based on where he installed it. They scheduled an appointment, just to change it without notifications of any kind. Had me waiting all day, when I contacted them they told me they changed the appointment. Canceled work and other appointments for work for this!

My 86-year-old parents live in a very rural location with limited cell service. They still need to use a landline because of the dead zone area they are in. They continually have trouble with the line coming from the box at the edge of the road. The wiring has never been replaced in the 40+ years that they have lived there. The box isn't sealed, and mice chew the wires, resulting in bad phone reception. This time, the phone can't be used because of a very loud static noise, preventing anyone on either end of the call from hearing anything.

If I could leave zero stars I would. I tried this service in 2016, had a bad experience and switched as soon as I could, then had sales agents knocking my door the whole time from 2017-2025 in every address I moved to, the bad experience kept me from giving them a 2nd chance until 2025, that was a mistake on my part, they came and installed a messy job, internet was not working properly through the Ethernet cable and they damaged my tv. A 2nd technician was dispatched to my home, when they came I ended up upgrading to the 2gb service due to weak 1gb reception, they suggested that I submit a claim through Zurich (3rd party insurance company), Zurich and their dismissive staff denied my claims saying that the way my tv was damaged couldn’t have been done through installation.

Terrible customer service and service almost gone every time, if I can give 0 star review I would. Avoid this company as their speed is gone as fast as their outages with 0 to little compensation and nothing will be resolved. They also make you check your bills that you have never received or is on their website. Terrible ISP.

Happy with their internet when it works. I have monthly outages that they have let to be able to fix after 2 years. Currently I am on day 4 of an outage with no internet or home phone. Terrible customer service, all I get is lies from them. I'm currently looking in star link.

Small-town Ohio that's where I'm at, Jackson. I'm sure not everybody in Jackson has Frontier but it's been 8 days for me and my son who has autism and loves his YouTube and he loves watching TV on the Roku and here it is Memorial Day weekend and sadly he's been staring at the walls because there's not a lot for him to do. I blame Frontier for that, I've even referred other friends and man do I regret that. Small town Ohio should not have to wait 8 to 10 to 12 days for a service repairman. Nor should we have to deal with tech service half of the world away but that's another story. I thought HughesNet was bad but Frontier Takes the Cake and the icing and the ice cream and they run off with it all by their selves because they do not care.

I switched to Frontier, and had my install this a.m. in Vernon, CT. 5 STARS to Trevor, the tech who came out and did the install. Professional. Knowledgeable. Polite. Most of all, was able to guide me through the set up so ALL of my devices (I think, 12), connected automatically, with no hiccups or issues. Fingers crossed that the streaming service lives up to the hype... but, I can't say enough good about Trevor and his role in getting things up and running. Thanks Trevor!

I had good service for about 4 years. I started to have outages in February. By April, the internet would go out every day between 3:30-4:30 for up to an hour. I contacted customer service multiple times. They offered to come out then texted to say if it was working when they showed up, I would be charged $150 for the service call. What are the odds that the tech would show up within the hour of the day that it would go out? So I said no. First they blamed it on my ethernet cable, then they blamed the modem/router. They didn't offer to replace it, but did upsell me on a free trial of the upgraded modem/router, so I agreed to avoid outages every day while I was working. That wasn't the problem. Big surprise.

I have had Frontier for 25 years, my bill started out reasonable but continuously went up. My phone was always not working and my wifi was the slowest it could be. I decided to change providers and was charged a $50 restocking fee. When I called to cancel my service I was told if I stayed with them since I was "such a valuable customer" they could lower my bill substantially. Then why were they raising it constantly up to $170 just for a landline and the worst wifi available? I wouldn't recommend getting involved with this company ever, in my opinion they are ripping off the consumer badly. Stay away from them. There are plenty of other choices for this service.

I used Frontier internet service almost 3 years with bad internet speed. When I called them to cancel my service they charged me full month service and $50 restocking charges which I never heard. (Not sure where they guys restocking routers.)

I was with Frontier for many years but when Hurricane Helene hit in September I had not had service for 8 1/2 months and they are still charging me. I had to call every month and argue that I did not have service so they would not charge me. After 3 months they told me I needed to be there so they could come out. Needless to say this is a vacation home. When I told them that I wasn't there to have somebody come out they just didn't care not to mention Bakersville, NC was severely hit by the storm. So in December they advised me to put it on vacation mode till I got up there in April to check it out.

Last Friday evening a young man knocked on my door. Thinking it was my husband, I opened the door. The young man was very nice, but not very knowledgeable about the product he was selling. When I asked what fiber optics was, all he said was that it was underground. He proceeded to ask how much I was currently paying for internet. I told him how I was happy with my cable and internet provider and I was not looking to switch providers. I asked him if they had cell phone service as well and he kind of blew off that question.

Spent 3-4 hours on phone trying to g to order service. I tried this last year but they are unable to place order for service because someone placed order creating account number and never closed it out. Their systems and outsourced services makes this company impossible to do anything with. Avoid at all costs!

Frontier showed up the day before the scheduled installation to do some prep work. One of the techs said he would be the installer, the next day at 8am. Well, at 7:30 a different showed up. He was very hard to understand by me and Frontier support. It took over 2 hours to complete the faulty install. The speed of the supposedly 1 gig line was slower than the Spectrum one I had replaced. It won't even support Fanduel streaming. The Frontier app isn't updated with my info, so I can't even troubleshoot issues. I had tried to contact the salesman prior to installing but he never returned my call/text. In contacting Frontier help line, they also had no info on my install to provide assistance.

As an active-duty service member, cancelling my internet service has been a nightmare. I moved almost a year ago and only found out I was overcharged by Frontier after I already cancelled my service through a text message from a collections agency. Frontier never contacted me about this bill. I have spoken to at least 10 different Frontier customer service individuals and called the collections agency, only to be told by Frontier that because my account is deactivated (which happens automatically when I cancelled my service), Frontier cannot do anything about me being overcharged. The representative I spoke to insisted she could not transfer me to Frontier's department that deals directly with the collections agency, even though it is a department of Frontier, and even though I was previously told by a Frontier representative that Frontier would communicate with the collections agency to remove the overcharge.

Had an issue after lightning strike and called for support. A tech was sent out and told us our cable box hadn’t been supported since 2018. Don’t remember Frontier ever telling us that. The tech told us if we upgraded we would get a better experience and save over $100 a month. We upgraded and had to wait a week for a tech to replace our equipment. Our old box was removed and the tech set us up with a good deal of trouble. 10 minutes after he left our internet went out.

We were in a rental house for approximately 5 months and we signed up with Frontier. It took them 6 weeks to get the service started in which we called multiple times (always being connected to a person who didn't speech clear English) and were given many excuses as to why. When we canceled after we purchased another home using their service for 4 months. It also was a lot of trouble as they had our credit card and keep charging us. They charged us a 50 dollar restocking fee which we just paid as we didn't want to deal with them. Now after 2 months in the new house they want us to pay a 160 dollars because they think we didn't return the equipment. They had us send it back with a prepaid return through UPS, I have the receipt. I will never use their services again...

The internet they provide is fast and strong, you pay for 500mbs you get pretty close to that consistently. Unfortunately you only get that internet 6 days a week. I and others I talk to lose internet at least once weekly and it will be for the full day. I've lost money, I've lost opportunities. Search for an outage? "There is no outage. Oop never mind there is one. Don't contact us though we'll contact you". Not to mention our bill has gone up $20 a month so the bill has increased by 30% while still only providing internet 85% of the time.

Giving one star just because zero is not an option. We’ve been Frontier customers for 3 years and have had unreliable service and terrible customer service for the entire time. We’ve been without service for 3 days and had an appointment scheduled today to resolve. The technician was a no show after we called twice to confirm the appointment. Just now we were told that the appointment was rescheduled to tomorrow but this was done this morning with no notice etc. So now we’re expected to sit around for another full day hoping that we get a technician. Bottom line, avoid Frontier like the plaque.

This company they lure you in with a cheap deal. When you call they sound mad because you don’t wanna go to the higher rates then they try shove a basic security system for over a grand. When all said and done and time for tech to come install they missed three appointments and their tech lied. Said I won’t be available twice. When he finally shows up looking like a bum dirty shorts and dirty shirt he has an attitude. I still put up with him and hopefully one of their managers within the next ten years calls me back as promised so decently. I wouldn’t recommend this company even if you pay a little more.

I still can not believe how horrible Frontier customer service has been. Customer service gets an F and their fiber 500 service gets a C. While the speed is not the issue it's the reliability. In just a short 4 months that I've been a customer there have been 8 times that my service was down for more than 2 hours. (Wisconsin) Also, there has been issues with my bill every month. I'm switching back to Spectrum Internet. Think twice before you switch to Frontier.

0.5 Mbps, 60 dollars a month, daily internet blackouts for a few minutes, and long wait times for customer service visits. In the past, it was in use for several years. The competitors are so much better. After waiting two weeks for an employee to come out, they found that an important box near the road had been run over. They fixed it, but the speeds showed no noticeable improvement.

I was told that I had 25 days to sample the internet service. I didn't like it due to problems in week 1. I canceled before the 25 days were up and returned all equipment. I was then charged a restock fee, an early termination fee, and an extra monthly fee cost. Now, they are putting it on my credit report. I will never try or get their service.... ever.

Called 2 months in a row to get bill fixed. Every time I call their computers are down. And can't get anyone to fix my bill. Was on phone over an hour last month. Said they had it fixed. Nope... bill came the next month the same. Now they are having same computer problems. Can't fix again!! I don't blame the staff that were trying to help, but they are not given the tools to work with to help customers.

Customer service and the online website experience is just crap. Their website does not allow you to log in most of the time and when you make changes it does not keep those changes. Trying to pay your bill over the phone is absolutely nuts because you need to be rerouted three times just to get to it. That’s with the number they provide to make those types of payments. Cannot get a hold of a person because their automated system literally prevents it from happening. Just garbage customer service.

Frontier internet service was very slow and when I canceled service they failed to do so an continued to charge me for 2 more months. Then I called and asked them to refund my money. They agreed that I canceled them. I said I did but they would not refund my money. PLEASE do not use this company, you will be very sorry you did.

First, when I installed it, it kept having technical difficulties. We came to find out that was the modem that’s defected. We changed the modem. They refuse to send the technician out. I had to replace it myself. I was an automatic payment. They disconnected my service for not returning the equipment. Don’t go with Frontier. Go with spectrum.

This company is atrocious.. Their customer service is horrible at best. If you suffer an outage they believe a reasonable repair ticket is 3 weeks. I recommend seeking elsewhere for service. I pay for the most expensive service and my experience is the worst I've ever had with any company. They treat you horrible.

I placed an order and after talking with my current provider I decided to cancel the order with Frontier. The first customer service agent refused to cancel my service and continued to try to sell me with a lower price. Three days later I tried to cancel again. This time I got hung up by the auto responder and two customer service agents. Then when I finally got someone on the line who didn't hang up on me, he still tried to sell me with the offer of three free months. In other words, I didn't even get the service installed and I had a hell of a time canceling. The customer service is the worst I have had to deal with in years.

My wife called Frontier to get a landline set up in a nursing home for her 95 year old grandmother. My wife specifically said "landline only.. no internet needed". Upon receiving the first bill, we realized that it had internet service on it. The bill was $120+ instead of $60 as it should have been. My wife called back to have the internet service and invalid internet charges removed. Frontier would NOT remove the internet charges. Again, her grandmother is in a nursing home, which gets almost all of her money every month. So, my in-laws had to pay the bill for her. Recently my wife's grandmother moved to a different area in the nursing home, which required another call to Frontier. My wife said "landline only.. no internet needed" again this time.

Raised my bill 15 dollars, I asked them I need to lower it or go to a slow internet speed 200/200. They told me they can't do anything for me. However I had the 200/200 a couple years back. I went to cancel my account and they told me they would take my bill from 87.99 to 19.99. So they can magically lower it because the fear of losing a customer so I agreed to stay. My bill was supposed to be 19.99 month is still 87.99. This company did this same crap when it was FiOS, changed name same corruption. Canceling today and never coming back. This company deserves bankruptcy.

I had an appointment for an installation on April 17th, but I am still awaiting service. When I attempted to speak with a representative, I experienced a lack of clarity and consistent responses. I have made multiple calls and have received the same assurance: "We have been working in the area and will be at your property tomorrow." This statement was made on Thursday of last week, and it is now Tuesday, yet I still do not have internet access. My confidence in this company has significantly diminished, and although I would consider canceling my service, they are the only provider available in my area. It is disheartening to witness how companies can treat their customers when they face no competitive pressure. I anticipate that when I finally do receive service, it may be of subpar quality.

After 1.5 hours on the phone with about five unqualified customers service individuals finally I was transferred to Michele who was wonderful and in no time gave me a ticket number and set appointment for the service I needed. Frontier needs more employees qualified like Michele and you will never have people cancel service with Frontier. Elena G. from Oxnard California

Terrible Terrible Terrible. Majorly annoying. Customer service is zero help. ALL they want is PAYMENT!!!! They totally avoid any issues you may have. They just want to hang up after you pay, with no confrontation. I'm done!! My friend switched to Frontier and they had major issues and got rid of them quickly.

Frontier is not a reliable source of internet. I've only been with them for a month and a half and already have had my internet go out three times for more than a day each. It takes forever for frontier to get the internet back up and running. You can be without internet for days and I live in the city. Frontier is the worst internet service I have ever had in my life. Think twice before you order.

I don't even have Frontier as a service, but they have become aggressive with their advertising for fiber, going from ridiculous amounts of junk mail to the point that they now have salesmen who roam the neighborhood and who are extremely pushy. I stood on my porch going in circles with the guy because he kept insisting I needed to sign up and switch despite clearly explaining several times that I am a renter and can't make changes without permission. He kept asking what it would take and I kept saying it wasn't up to me. Sorry you don't understand the concept of RENTING.

I am giving this company 1 star only because I have to give a star in order to write this review. All I can say is "BUYER BEWARE" especially if you are a business looking for a business account. I will preface by saying that I will be holding back on providing certain names for the protection of their privacy. This company allowed an individual that had a personal account to switch it over to a business account, in the name of a company that did not belong to him - without ever verifying if this business was his. Frontier facilitated an ILLEGAL transfer and this account is now going into collections - this is how we learned about the entire mess.

I have been a customer of Frontier for many years. I recently moved and wanted to disconnect my cable. Did you know that when you do the router has a 50$ restocking fee. If you don’t return the router it’s 100 on top of it. They are constantly raising their rates with poor customer service. We don’t have Frontier here and I’m glad. I would never use them again.

After being lied to about how great their trash internet service was I went to cancel. Was told I had 30 days. Went to cancel and they are now going to charge me 200$ for return of equipment and other fees. Their internet was supposed to be 1 gig and never got above 300mbps. If you're thinking about switching don't waste your time.

Have been a Frontier customer for many years. There is no such thing as "service", only robot chat lines that do not provide needed communication or service. There is never a problem with the bill increasing, but it is IMPOSSIBLE to reach a human being for help by phone or online. Recently a fiber-optic cable was installed in my front yard, and the folks who did the work ruined the landscaping. I am unable to reach anyone to have the needed repairs done. Very dissatisfied with Frontier.

I give 0 stars but that's not an option. I had a tech over to run their new fiber optic wires. Told the guy to put it through the existing hole that they made when I initially signed up for service. Guy said, "No. I can't. The hole is too small." (Well make it bigger duh!) But instead he makes a completely new hole right next to the one that is now useless. The guy also used my ladder without permission and then just left it set up in middle of garage. He connected the new box but only used a small cord so it can't sit on table and he left it on the floor. This guy then texts me after I made a claim saying "hey I'm from Frontier. Are you home?"

Frontier does not deserve ONE STAR, it's just the worst. My bill seems to have gone up, YET AGAIN, and the service is crappy. My son will review my bill, I MUST be getting charge for service I do not have. I want to know exactly how they are fleecing me, and I know they are. My bill is over $10 higher this month than last. I will be shopping for different providers.

Absolute trash of a company. Do not do business with Frontier Communications. They are a rip off. My service went out and they cannot come to service my box when it is convenient for me, that is when I'm not at work. Worse their next appt was not for another other week. My home security relies on internet!!! This is completely unacceptable. Worse, so that you never have service interruption, they want to charge you another $25 a month. WTH! I am cancelling my service 1st thing in the morning!

I would gladly give them a zero if I could the service was great until I had to cancel it because we were relocating out of state and the customer service with undeniably the worst I’ve ever had to deal with. They were charging me an extra month for Internet and YouTube and I called they said they would refund both. They only refunded YouTube. I had to call again and they tried to tell me that that was not true until I made him pull the call and they said, "I’m sorry it is something we are refunding you" and a month later it’s still not refunded and I’m not paying anything on this account until they correct it and make it right. I can’t believe how many phone calls and how long I’ve been on the phone to take care of something so simple. It’s absolutely ridiculous.

Poor services. No good technical support. One of guy James disconnected my home services when I was for LAN connection. The eero modem has 2 port for 1g and 2.5G , the port not lan. Technical support team wastage my times. Poor speed and no one resolve issue. My recommendation no one should take Frontier services. Contact was no installation fee. The company send me $86.00 bill. I report to FCT and consumer support with lawyer to law suit. Frontier fully a fraud service.

I have been using Frontier for years, I've called about service many time being really bad in my area. Every time I talk to a customer service rep, they tell me stuff but do not listen to my real problem with Frontier service. It's like they block you out when you start trying to explain how bad your service is so they can just keep charging you for a product they advertise that you really do not get. I live in a somewhat rural area, and do not have many options for service. I finally got through to a supervisor or they said they were a little while back, they told me that I really should have been told service in my area for what they offer really should not be offered in my area, but the company just keeps charging me each month no matter what. I believe that if companies are going to sell you something, then you should get what you pay for and I would love to stream a movie to my tv.

I called Frontier the other day to see about landline phone service. The woman that answered, I was unable to understand her due to her Asia accent. I hung up and called back shortly there after and another woman answered, again **, and I was unable to understand her. I politely asked for someone in the states, at which she asked why? I told her I did not have to explain this to her. She then very loudly said "You are racist!" at which I hung up. I still am looking for a land line but have no idea how to speak to someone I can understand.

Good experience with installation and set up. No problems with tv and internet, except that I received a bill one week after installation when I was told there was a one month free trial period by the agent that signed me up. Texted him with no response. Chat communication on app was not helpful at all. No number to call to speak with a human. Very disappointed with that issue but otherwise happy with service.

This company deserves ZERO stars. We've had Frontier for a few days short of a month and the problems began on day one. The day our service was to be installed no one ever showed up. I was home all day, but the technician lied and said no one was home. Apparently he forgot that most people have doorbell cameras these days and mine showed no one coming to the house all day. I had to talk to, no exaggerating, eight different people in four different departments and it still took several more days before anyone came to install service. Furthermore, their customer service is all outsourced and all they do is read from a script. If your problem isn't contained in their script they will lie or disconnect you.

I had an appointment for a fiber internet installation today, 3/28/2025, between 0800-1200 noon. The installer arrived at 11:00 and finished pulling the fiber from the curb to my house at 1345. When I called Fontier, after suffering their IVR questions and getting to the wrong department, I was transferred to the "Welcome team." I asked when the installation was going to take place and they said, "oh, to be honest with you, we will not be dispatching someone to install your service today." Maybe some people can afford to lose full days waiting on installers, but I cannot. When I told the "Welcome team" agent that I wished to cancel the installation, he said, "okay, we'll cancel your installation, hold the line." I hung up. I'm surprised on multiple levels.

Terrible service, terrible customer service, tons of hidden fees, extremely hard to send equipment back and they will put your account into collections as fast as you can which will cost you about 70 points on your credit score over your final bill because they won’t actually let you know when they have received the equipment…which will be an additional $500 if you don’t send it back. They will have you pay to schedule a pickup and then give you qrc codes the pickup people can’t scan again costing you money. Their service is sub par and extremely expensive $90+/mo for standard and when you can’t get a connection in your house they will sell you pods or enhances and charge you even more monthly to use the service and for the monthly rental of those pods. Ridiculous, greedy, and ineffective.

Not even possible to speak with a human being who can communicate, even "chat" blocks you unless you want to give the computer every personal detail and then they won't let you chat, they just want your info and are too busy at the moment but will contact you later. Am I not the customer, no one's available at "my convenience & time" only when they have time!

We scheduled a new install when we purchased our home. The tech who came out did not install our internet correctly and we were only able to register in the low 70s for internet speed. Our plan promises 500+ speed. I work from home and rely on this daily. In order to reach someone to fix it I had to navigate through calling someone in sales who connected me to a technician. Calling the customer support number did not get me anywhere as it is an automated system. Finally a technician came out and fixed everything. For the first four months I paid for service but did not receive what was promised. Then they asked if I’d like to purchase an upgrade to my package. No. I’d like the service I’m paying for currently.

$50 'Equipment Re-stocking' fee for return of modem not disclosed at time of initial order. Was not in signed agreement. This is called 'fee packing' and is illegal in most, if not all jurisdictions. Also, we moved out of state and cancelled service mid billing cycle and do not get a pro rated credit on remaining service. Terrible and misleading business model. We will never return.

I have spent several hours over 3 days and spoken with 10 different people trying to get landline service set up for my ex husband in assisted living. The facility has an account as do other residents. Can’t seem to find anyone who even knows which department I’m supposed to speak with. Director of the facility spoke with operators, gave the account number and they couldn’t find it. Poorly trained people in every department. What should have taken 15 minutes has been an hours long nightmare. Run from this company if you have any other option!

I’ve never written reviews online, but I had such a terrible experience with Frontier Internet that I feel compelled to share my story. Two people visited my door to switch me to Frontier Internet, promising me better internet at the same price. Intrigued by their offer of faster internet at the same price and the ability to cancel anytime without a fee, I agreed to the switch. A few days after the installation, they informed me that my account would be active within 24 hours, allowing me to manage my billing. However, after waiting for three days, I still couldn’t access my account. It consistently displayed a “SYSTEM ERROR” message, prompting me to call Frontier for assistance.

I would not recommend to use Frontier as your internet/phone provider. My mother had service with them for some time and recently cancelled their service because of increasing prices. The customer service is horrible and dishonest with what they tell you and what they end up doing. After my mom cancelled her service I reached out to Frontier to get the final bill. I spoke with a customer service representative because my mom's account was showing a credit of $39.62 and customer service guy said she would not get that back. I asked him if this was final bill and he said yes and we did not need to return the modem.

Switching to Frontier did not go seamlessly at all, actually it was quite the nightmare. We switched from spectrum because of price. Our bill was very high after 20+ years paying almost 400 a month. Well our bill went down with Frontier but the service sucks. They are closed on weekends also so if something happens to your service you have to wait to schedule an appointment. The fiber optic line they put under the ground is only at the surface and can easily be cut or severed. Which that has happened twice now in only a couple of months. The house next door is having work done and with them during a survey and a new papers driveway they managed to have the line cut twice now. This happened on Saturday morning and it's Monday now and our appointment is not till tomorrow between 1 and 5 pm and we have no cable, no TV at all, actually not even netflix 'cause we have no wi fi. So if you are thinking about switching, think about this.

I called to cancel after signing up for the new service and suddenly she's offering 2 months free and only 25 per month internet. So, you might try that if your bill is creeping up.

Very poor internet, customer service. Took me four phone calls with a minimum of 15 min a piece, and three extra months of billing me for no service. When confronted about the extra billing I was told pay it or it goes on your credit report. Down right criminal. It's a ransom pay it or else... How can they even be in business legally????

Horrible internet company that scams people and tries to ruin their credit. I canceled my service because I was moving and called days before my internet cycle needed which then I was told I would be getting some money back because of that and I was told service would be canceled at a certain time. They canceled my internet right away and instead of refunding me an amount because they charged me for the following month when I didn’t even have internet for the rest of the month and I also wasn’t there for the next month. Then the code they provided to return the equipment wouldn’t work I tried several times going to the UPS and wasting my time and money. Then I called them and never received a box to return the equipment. They sent me to collections. Horrible company stay away.

Updated on 09/02/2025: After calling over and over again they waived the fee as they were unable to prove that I previously agreed to the fee.

I’ve been a customer for many years and have never been late with a payment. I work from home and have experienced numerous internet outages which, at times, have been in the middle of critical client meetings. Recently, I decided to cancel my Frontier phone/internet service and go with a more reliable vendor. It took more than a week and conversations with at least 3 or 4 different customer service representatives, each of whom assured me the cancellation was processed (it was not).

I had an installation appointment for today between 1:00pm and 5:00pm. So I dutifully waited for 4 hours and no one showed up. Their customer service line closed at 5:00pm so I had to go through a chat bot. After about 30 minutes I got through to a live agent who told me that the appointment had been moved to a date 2 weeks later AND NO ONE BOTHERED TO TELL ME--NO EMAIL, NO PHONE CALL, NO TEXT MESSAGE.

If I could give a half of a star I would. Customer service is non existent. Our internet at my business has been down for 5 days. Frontier failed to even show up for their scheduled service call. It is difficult to speak to anyone. Their chat bot runs in circles. It is a horrible service and company!

I called Frontier on March 7th to see if my bill could be lower. Brice kindly accommodated me. However, I realized after a couple of days that I no longer had call waiting. I have called Frontier three times since then, been on the phone with Frontier for over three hours. Now they have completely disconnected my phone. If I could Frontier a minus 10 I would. STAY AWAY FROM FRONTIER.

Hello everybody. We have had Frontier for approximately 3 weeks and are totally disappointed. This past Tuesday it was down the entire day which costs our business $500 or more. Getting a hold of someone at customer service it's like pulling teeth. We were told when we signed up that their customer service was open 24/7. That is a lie.

Frontier is awful and a rip off. I have internet only and I get billed $166.00 per month for what I don't know. Then I pay the bill and by the end of the month. They are shutting off my services off again for non-payment. They don't answer the phone. You have to call back several times and when you do, they can never explain why the billing amount constantly changes and why the bill is so high when I didn't start off paying that much. I haven't added or taken anything away. I honestly only have them because I'm waiting for another internet provider to service our area otherwise, I would have been closed my account. Poor all the way around. Never again!! The worst.

This company is so incompetent. I received an offer from them to upgrade my Internet for free due to my long time with them. After 3 failed appts (them not showing up or cancelling) I finally booked another appt. Then I received an email to confirm my appt. But they switched the offer to a lesser speed. I called back and was told what they offered was now more expensive. Was supposed to increase speed 10Xs for some price. Bait and switch. No wonder my cousin who worked for GTE, then Verizon before they became Frontier retired. She referred to them as Flintstone communications.

The sales person from Frontier entered my open garage without invitation. How is this acceptable for any business? No, I am not able Frontier customer, nor will I choose to be a customer in the future. Walking into a private residence without invitation is not legal.

DO NOT!!! Get Frontier internet!!! They are real **. Their customer service sucks. Had it for 1 month and only worked for 10 mins at a time lost signal. They wanted $150 for service fee. Plus monthly fee to fix problem. I said no!!! Crazy. So now they are charging me $176 for disconnecting. They can kiss my **.

I have had Frontier internet for 2 days and I already hate it. It's terrible. I hate myself so bad right now for leaving my old service provider. I had better internet connection, in prison. Lol and I'm not lying.

I have been a business customer for over 10 years. Last year I had several outages with at lease one lasting all weekend. That is an issue for a hotel that is open 7 days a week. The last straw was when my bill over 2 months went for an average of $200 a month to $246 a month. That is almost a 25 percent increase over 2 months. I chose to go to VOIP and a cloud based PBX system. When I ported my main line number and my 800 number over to a new provider, the online form I filled out to port the numbers asked what to do with any other numbers. I selected cancel those lines. A few days later I received an email from Frontier acknowledging my port request. I thought all was good. It turns out I was wrong.

Had them for too long. 20 years. Put up with in and out internet mostly out, sorry customer service, bills that began to increase monthly. Waited for customer service for HOURS. Finally switched to T-Mobile. What a fool I was. Instant customer service, lower bill. How this company stays in business I will never know.

Truly terrible service. They had a technician out to set up my internet. Got the times all wrong then when they finally did, the internet worked for a few minutes but once the tech left it stopped working. I called again the next day and they said it would be three more days before someone else could come out. This means our baby monitors won’t work and I won’t have internet to work from home. They wouldn’t let me speak to a supervisor and kept use trying to get me off the phone. No help at all. If I could leave a zero star review I would.