Frontier Communications Reviews

I've been with Frontier for some time now only because I have no other internet options. Their internet prices are very high considering the speeds they have available for me in my area. I'm being charged for something that I'm not receiving. I do not recommend anyone to get frontier service due to their outdated system.

I was a Frontier customer in North Carolina then moved to Florida where there was no Frontier service. I was promised, however, that I could maintain my Frontier email for life. WRONG!!!! My decades long Frontier email account was destroyed without warning. I lost all of my legacy emails, contacts, etc., etc., etc. You are out of your mind if you trust Frontier Communications at any level. They are massively unworthy of customer trust. My Frontier email address vanished!

We signed up with Frontier due to their internet speed fiber optic advantage. I was told to sign up with Youtube for our TV services. I expected that to happen very quickly due to assurances I was given by the agent. Shortly thereafter a technician came out to do the install from the street to our house. He broke the wires trying to pull out the old wires and we were told that a special team had to come out to finish the install. It took two months to get someone to finally come out and finish the hook up.

Frontier Communications is horrible company in all aspects. I was moving and cancel my service and they billed me for the next month. They say that's how they bill. Then they decide to give me a refund for the full amount since I got the BBB and CFPB involved. So it was for $75.00 refund which is what they took from me. Today I get check for $12.82 and they said they're charging me a restocking fee. But when I cancel the service I sent the modem that day and they said no other fees will be charged. But now they're telling me a restocking fee is now being charge. How are you supposed to do business with company that is committing fraud. I have contacted again the BBB and CFPB and whoever else wants to stop this company from fraud. How do you bill a month in advance for service that has not been performed. Then tell a customer there is no other fees due and that all requirements have been meet.

We are limited in our area to internet providers so unfortunately we are stuck with Frontier as opposed to Satellite Internet. We have had Frontier now for three years and it is every month we have issues, internet speed is slow, internet is down, bill increases for no reason, customer service is terrible. We are currently without internet going on day four, we were promised a tech on day three due to the urgency of the situation. No tech showed up, no call, nothing. We live in an area that has very poor cell service so we need internet for wifi calling.

I had very bad experience with frontier, I get outage and when I called them they were not able to do anything online and gave me appointment after 5 days. Nothing happened during those five days, no communication, I was keep calling and they keep saying we are putting you in our priority list. I was able to get Spectrum installed same day request. When I called them for cancellation of the service the call was not answered for 2 days and finally I got hold and when I see the bill they are charging $50 for restocking fees. This is ridiculous, they are not able to provide the service and even looting customer with such charges.

A male from FRONTIER COMMUNICATIONS knocked on our door last evening. We opened the door and he began his pitch. We asked him to heed our "No Solicitors" sign and that were not interested. He was rude and reactive as he stormed off. One minute later a different much larger man came and POUNDED on my front door very hard about 5 times. I jumped and gasped because it was so loud that it startled me. He then called us a racial slur with some swearing mixed in and took off. What he said is so inflammatory, I will not type it.

Tech arrived today, router replaced, fixed lines.

I regret leaving Spectrum for their service. They came door-to-door promoting. It wasn’t necessarily a discount or beneficial to switch. I was just annoyed with Spectrum prices increasing and they offered more gigs for what I was currently paying. However, I’m just one billing cycle in, mid-way through another and there has been several issues with service being offline for days. The first one within two weeks of service and the second ten days after restoring service. Today is literally the third time in 38 days of service and it’s out again. Techs unavailable by phone. Requires techs to come out to your home and appoints scheduled a week out. And yes, no discount applied or compensation offered. I think I’m going back to Spectrum.

I didn't want Frontier from the beginning because everyone I know who has Frontier hates it. But since my apartment complex only allows Frontier I had no choice. I even tried to get Tmobile but they said it wasn't available in my area. I even begged my apartment manager but said she there was nothing she could so. When I went to talk to her, the Frontier rep just happened to be there, Louis "Trey" **, who swore that things were a lot better now with Frontier. He gave me his card and told me to call him, that he might have some deals for me. So, before I moved in I decided to call him and set up an installation. He didn't answer so I left a message but he never returned my call. I called again later that afternoon but he didn't answer then. So I called the main office and set up an appointment.

On my 4th day, I was unable to use the service on my smart TVs. I called customer service, can’t resolve, $50.00 fee to cancel a horrible service experience.

I would give them zero stars if possible! My bill goes up $10.00 every month for absolutely no reason and when you call, they can't tell you why. They also can't tell me why I'm paying for high speed internet but the highest I can get is 4mbps download and .060mbps upload on a speed test. Dial-up was faster and cheaper! And God help me if it goes down because it will take days if not weeks for it to be fixed. Constant disconnects, slow internet, static, clicking in the phone lines have me looking at cancelling this account.

Not only did Frontier refuse to take my calls for to cancel their service (because you are unable to cancel online) but when I finally did get connected to cancel my account (which was already 2 days in non-use), Frontier decided to prematurely charge me for the following month! So, I had already paid for the month of March on the 9th, and was already abused with an outrageous 50-dollar restocking fee for cancelling. But, Frontier tries to be crafty and prematurely charge me again since I was on autopay and not able to cancel the charge. Also, be aware that I had no contract with the company and was paying a variable rate month-to-month. The extra charge came within the same 24 hours that I had closed out my account (meaning a prorated charge would be refunded for the month of March). I had already disconnected service 2 days prior.

Live in a densely populated part of Dallas, TX so service should be reasonable. Instead, our television service is sporadic with unexplained outages and reboots. Currently, we are on day 4 without any of the premium channels or any HD channels. The basic cable stations also have static and tiling. Have called the helpline daily with the response "They are working on it". I have been assigned a ticket number to check the status. When you access the Frontier site to check the status it will not connect and reports there is a problem. That is a massive understatement. Clearly Frontier does not care about its cable customers or we wouldn't be treated so badly. Not sure this will ever be fixed and my next payment will be reduced by the days without service.

Frontier Communications is by far the worst at customer service. All their robots that work for them are interested in is how you are going to pay. From the beginning they have had nothing but problems supplying me their services. I took an installer an entire day to install my service because of the damage to the lines at the poll on the field. He had to rewire everything. They have since had to come back multiple times to diagnose problems on the lines to repair my services.

We have had Frontier for phone and internet service since 2004 and it has been nothing but headaches. We live in a remote area and they will do nothing to upgrade or fix the service, but they are sure willing to keep upping the price! $114 per month for service that rarely works. Customer service is miserable to deal with. They send techs out to fix the service which goes down every 3 to 4 months and then you have to wait days for anyone to come and fix it. Half the time they say they have fixed it but they don't confirm this by checking to see if there is a dial tone at the box by the road at our address. Really quite simple, they don't even have to come to our house and talk to anyone, they just need to confirm that dial tone, can't do that though, much too hard. I would never recommend this company to anyone. If I had any other choice of provider I would be gone in a heartbeat. Too bad I can't give them a zero rating.

The rudest customer service ever!!! I found a problem with their security and tried to relay it to cs before it blew up. After numerous failed communications, I was told, "You do not have premium service, so we cannot help you.". Again, I am a NEW customer trying to help them with a potential data breach, but I can't speak to premium tech support. If their internet fiber service were not so fast, I would cancel my new service. In any case, I am escalating beyond Frontier and their scripted rude customer service reps.

One of the worst companies I have ever called for technical service, the worst. It is no wonder they have a 92% one star rating. It also goes to show they do not care one bit. Customer service is rude, talks over the caller, refuses to connect a supervisor and hangs up on the caller. HORRIBLE CUSTOMER SERVICE. It is very difficult to reach a human as with most companies. They do everything possible to get the caller to go online and use a messenger service or via texting. I am now on my second call, gave what info I and and was shoved back into a call hold cue. HORRIBLE CUSTOMER SERVICE. Where is the negative one star rating? Find another company if possible in your area, do not use this company.

Updated on 07/07/2023: I cancelled internet services due to lack of workers coming out to fix my issue. I was told to return modem and white box. I asked about the big box outside, if they were coming to remove it and the box in my bedroom, was told yes, to call to get a technician to schedule them to come remove their equipment!!! Just held for 20 minutes to be told NO, it's yours now and if you want it removed you can remove it yourself??!! My husband is a disabled Veteran and I'm not able to mess with electricity??

My Aunt went into a rehabilitation center and put her Frontier account on the maximum hold of 9 months. Unfortunately my Aunt wasnt able to be rehabilitated. During the time the Frontier switched back on the cable. I called and said she'd be in there permanently. Rather than having some type of decency and revert the 229 dollar charge. I did my best and spoke to three Supervisors, who said it's company policy. They made a old lady that lost her ability to function and lost her social security pay a charge for a product she didn't use. I will never use Frontier, they're a low-life organization.

I would do zero if I could. Avoid this company. If you plan to switch do not disconnect current internet until you do. Company could not install as promised. Dig crew came to my house without a USA DIG. A DIG CREW SHOWED UP TO INSTALL AN UNDERGROUND LINE WITHOUT A USA DIG... That is their whole job! That's just a horrible customer service. The crew then put the job was completed on the internal system but gave me a new install date a week later! The crew never showed back up! DO NOT USE THEM. I would fire that dig company if it was me. 9 days no internet based on this company broke promises and no communication.

I had been a customer for 10+ yrs, and for the most part had consistent service unless it was related to major weather-related outages. I knew it wasn't the cheapest but it was worth it for me to not have to go through the hassle of changing providers. That all changed when my internet went down for no apparent reason, and after speaking with multiple people in a span of a week my experience was so horrific that I felt the need to terminate service immediately and go without internet rather than give them one more penny. First they told me that they would need to send a tech, and we scheduled for three days out, which I was fine with. But the following day I received an automated message that the outage issue was resolved and they cancelled my tech visit.

I signed up for high speed internet 2 months ago. The fiber was installed to the top of the utility pole. And someone installed the line from the house to the utility pool. But I cannot get anyone to install the equipment and line on the utility pole. I have spent hours on the phone being transferred around their automated loop to nowhere. I have been promised return phone calls from the installation department within 48 hours on numerous occasions. The ONLY way to get to speak to a human being it to push the extension to create a new account. They have absolutely no concern for their customer service or installations but they will answer the phone quickly if it is related to signing up for new service.

After being with the carrier since we built this house 24 years ago and then was 1st to upgrade to FIOS when that came out and recently upgraded to 5G service and ever since switching they can't get the billing working. Every month for 3rd month going I am being cutoff from accounting saying the bill is due. After having. credit card on file for all these years and on autopay they still can't get this corrected. Totally frustrated and going to find a new carrier cause this is totally screwed up and they are doing this to an old customer. Lookout!!!

I liked their price, speed, and the tech who installed the service. When I moved to another state, it was a nightmare to cancel my service. Literally, hours waiting on the phone to talk with someone because you can't cancel online. Go figure. Stay away from Frontier Communications. You've been warned!!!

BE AWARE, they charge you $50 cancellation fee plus 1 extra monthly charge and it will take forever to cancel their service as they pass around the agents (if you start with chat, you will end up with phone). Not to mention I never got the reward card they promised on signup, they will have frequent disconnects (more than like 4 times a year), and they will take at least several days to more than weeks to fix the outage. They will never give you a waiver for the service outage even if it was out for almost a month, instead they will constantly threaten you to charge you if the disconnection is your fault (it was always their fault).

I had a truly terrible experience with Frontier and I would never recommend them to anyone. My scheduled appointment was not honored, and when I called customer service and spend over 3 hours on the phone re-explaining my situation, I was met with incompetent, unhelpful representatives who clearly did not understand, provided contradicting information and transferred me to multiple departments.

I’ve had Frontier internet for 4 years. Always paid my bill early never missed a payment. Dealt with them raising prices every year on me, and I had to cancel because my apartment makes me pay for rent through someone else and not only are they almost impossible to get ahold of, you can only cancel by talking to a customer service rep and their hours are Mon-Fri 8-5. I’m at work within those hours. But not only that I have to pay my full bill not prorated and and 50 dollar restocking fee. What the ** is that? Absolutely ridiculous. And I was told too bad by the manager.

Absolute worst customer service/company to deal with. My situation has been an absolute nightmare. I started a month-to-month service with Frontier on October 22, 2022. However, I changed my mind on October 25, 2022 and cancelled the service. While cancelling, I confirmed with the gentleman that I was cancelling within the "30 day satisfaction guarantee" window (3 days) and therefore will not be charged any additional fees or an early termination fee. However, I started to receive invoices in the mail that were for the "early termination fee".

I requested internet services to begin at a home I purchased in Jan. 2023 but still needed existing services at my old residence until end of Jan. I informed whoever I spoke with that services would not be needed by Jan. 15 and I was informed that it would basically cancel by the end of the billing cycle. 5 months later I realized I was still paying $79 on the old address + $74 on the new address. The only emails and billing statements ever received from Frontier have been for the new address. We’re on auto-pay so I didn’t bat an eye at the payments up until today when I saw nearly 3 charges in a 1 month period. Frontier has stolen $311 from my bank account and refuses to credit our existing account to make things fair and square. They’ve denied my dispute because Frontier claims they cannot find proof of my cancellation.