Frontier Communications

Frontier Communications Reviews

About Frontier Communications

Frontier Communications® is a Fiber, Copper and Fixed-Wireless network provider that offers services in 25 states. Frontier offers customers unlimited tech support, a dependable connection for a monthly prices that’s been called the best value in Internet services. Visit its website to find out if its services are available in your state.

Pros
  • Fiber optic internet
  • Variety of plans
  • Bundle options
Cons
  • Limited nationwide service

Frontier Communications Reviews

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    Page 2 Reviews 5 - 35
    Customer ServicePunctuality & Speed

    Reviewed Jan. 22, 2025

    The only thing that is good with them is the upload match in speeds. Everything else is garbage!! Customer service is trash, of course it's outsourced but if you're going to do that make sure that they can understand your issue!! They came into our community uninvited and tore up everyone's lawns with our permission putting in their lines! No not on the easement. They actually dug in our property.

    Needless to say I hated them from long before, some how I got convinced to join them, only for the speed honestly... Line ended up getting cut about 1 year later. Tech came out, replaced it but left the line exposed, I call them after a month passed and they tell me is a $150 charge to bury the line. Mind you it's like only 30ft long. I told them to go *********** I'll bury the damn line myself! Hate this company!

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    Response from Frontier Communications

    Hi there Greg! I want to make sure you are getting properly assisted here, so if you need help in any capacity, whether it be technical support, or account service issues such as any billing disputes, I highly recommend contacting our Social Media Team on Facebook [Facebook.com/FrontierInternet] or Twitter [Twitter.com/AskFrontier] where our Live Agents are available 24/7 for your convenience: we're here to help! ~ Luna

    Verified purchase
    Customer ServiceInstallation & SetupReliability

    Reviewed Jan. 22, 2025

    I work from home and had Frontier installed on January 16th and about 15 minutes after the technician left the Internet went out, called Frontier and it took them over 5 hours to fix the problem and I missed a day of work. Everything was until Tuesday the 21st around 8 A.M the Internet went down and I got on the Frontier app and followed the troubleshooting instructions and nothing still no Internet. I call Frontier and they fixed it on their end and I had Internet for about 22 minutes then I had no Internet and I called them again, this went on 4 more times and Frontier created a ticket to look into the problem and I was informed it will take up to 2 days.

    I inform Frontier that I work from home and that I can't afford not to work for 3 days and all they say is I'm sorry and offer me one month free internet, I tell them what's the point of the one month free internet when I don't have Internet. I am very disappointed and frustrated with Frontier, for a company to treat its customer like this is so shameful. I will never recommend Frontier to anyone

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    Response from Frontier Communications

    Hi Stephen! I want to make sure that we get any lingering service issues resolved as quickly as possible. Do know that you can always have your ticket waitlisted on the MyFrontier App for sooner availabilities should they become available, but if you would like for a Live Agent to look into any potentialities for sooner appointments, I recommend contacting our Social Media Team on Facebook [ Facebook.com/FrontierInternet] or Twitter [Twitter.com/AskFrontier] where we are available 24/7! ~ Luna

    Profile pic of the author.
    Installation & SetupPunctuality & SpeedOnline & App

    Reviewed Jan. 21, 2025

    I was part of the Verizon--> Frontier transfer and had a locked in rate that eventually provided 75/75M speeds. Never had an issue with internet connectivity unless there was a major outage, which was very rare. After my most recent bill increase with no performance benefits, was forced to go to 500/500 since 200M was not available in my area for retired/fixed income people. Alan, the install technician was great, showed up early, installed everything, tested my router, worked ok.... at least for an hour, then it was intermittent internet outage, one after another. Loaded the app, which is not very helpful with 'Giga' chat, (in fact service went out again in the middle of typing this message!) once I talked with a tech person, they "determined" it was a router issue.

    The new router came quickly, easy install, booted up. Not even 10 minutes - boom another internet drop. Another chat session and was told I had to pay for a tech service to come out and troubleshoot something that was clearly on their end of the network. Checked the app, no outages in the area. Tech was supposed to come out the next day with a possible $135 service fee pending - but early in the morning received a text that they "found some issues on their end and corrected it". Ok, thanks.

    Internet ran well for several hours, then bam, out again. Came on, another hour good, then red light, no internet again. Double checked all connections in the entire system, no power issues either. Then it ran ok the next day. But after that random red light no internet issues. Did one after another reset, wait, have some coffee, try to talk with a tech, back on it comes. Never had this issue with 75/75. So what gives Frontier? I have no clue, but if it continues, I'll go with Spectrum.

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    Response from Frontier Communications

    Hi L. I want to make sure that we get to the bottom of these internet drops for you! While there can be a fee for a tech visit, this would only be if the issue wasn't with Frontier equipment, which troubleshooting would help rule out before dispatching them. If you still need help resolving these connection issues, I highly recommend contacting our Social Media Team on Facebook [Facebook.com/FrontierInternet] or Twitter [Twitter.com/AskFrontier] where our Live Agents are available 24/7! ~ Luna

    Resolution In Progress
    Customer ServiceStaff

    Reviewed Jan. 21, 2025

    WORST EVER!!! Our router started dropping us and going offline. Had customers service techs out no less than 5 times and MANY calls and chats with various departments only to finally be told there is nothing they can do for me to improve the problem. So I need to cancel and get a refund for my last payment just made in the middle of all of this and they denied it. And every time I call I have to say the problem over and over and they never have my account pulled up when I call even though the automated system pulls it up before connecting you. If you ask to speak to a supervisor they just continue to ask why. DO NOT USE THIS COMPANY.

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    Response from Frontier Communications

    Hi there Maria! While I'm always sad to lose a customer, I do want to make sure that we get you properly assisted here. If you still need help in any capacity, I highly recommend contacting our Social Media Team on Facebook [Facebook.com/FrontierInternet] or Twitter [Twitter.com/AskFrontier] where our Live Agents are available 24/7 for your convenience: we're here to help! ~ Luna

    Customer Service

    Reviewed Jan. 19, 2025

    Where do I start...I searched my address to verify if there was an outage in my area on Frontier's website. The website indicated there wasn't. Contacted CS to report the issue. Received a tkt # and was told a Tech would be out on 1/20. Received a text saying no Tech would come out because there was still an active outage and there was no need for a Tech. Initial tkt was cancelled. I also received an email stating, "Good news!!! The issue has been resolved." However my Internet was still not working. Contacted CS/support on 1/19 and advised of internet still not working and I informed the Rep of all prior communication I received.

    A second tkt was created with a Tech to arrive on Tuesday 1/21. Received a text 5 mins later stating the Techs are working remotely to resolve the issue and will "not" need to come to my address. Sigh.😭 I contacted CS/support to verify there is still an open tkt and she assured me there was; however I have no faith whatsoever. I'm praying the Internet issue is resolved and we can actually utilize the service we're paying for but the constant phone calls and unresolved issues have been a TOTAL NIGHTMARE!!!! To be continued...🥴

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    Response from Frontier Communications

    Hi there Michelle. I want to make sure your service issue is properly resolved in a timely manner, and while it sounds like you already have a resolution in place with your current ticket, if you need someone to look into that further for you I highly recommend contacting our Social Media Team on either Facebook [Facebook.com/FrontierInternet] or Twitter [Twitter.com/AskFrontier], where our Live Agents are available 24/7 and would be happy to double-check the repair status with you! ~ Luna

    Customer ServicePriceStaff

    Reviewed Jan. 14, 2025

    One word to sum up this company….Incompetence!! Do not, I repeat DO NOT use this Internet company. I called back in August to cancel my Internet with them because their Internet was too slow to keep up with my work computer system needs. I have the ID number from the call and everything. Lo and behold, they never canceled it!! I got NO notice of this until they sent me a disconnection notice at the beginning of January?!! No communication from them before that! What?! I have been on the phone for almost 3 hours and been transferred 8 TIMES! They have admitted several times it was their fault but said that they cannot do anything about it because “it is not their department” and keep transferring me around!! Getting the total run around!! Therefore, their Internet is slow and their employees are completely incompetent! Avoid at all costs!! They are awful!

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    Response from Frontier Communications

    Hello, Sarah. We certainly don’t mean to create any issues for you. I suggest reaching out to our Social Media team on Facebook [ m.me/frontiercorp ] or Twitter [ Twitter.com/askfrontier ] so we can share more information and assist you more effectively. -JK

    Customer ServiceInstallation & SetupPunctuality & Speed

    Reviewed Jan. 13, 2025

    Terrible Company. Terrible Customer Service. Don't listen to Frontier replies. Twitter/Facebook Accounts Won't Help. I signed up for Frontier internet. During the installation process, the company continually screwed up the scheduling and the entire process took about a month and many hours of wasted time. During that process multiple Frontier employees promised me a 2-month credit to "make things right" and was told that my account was set up to apply the credit. I then got my first month bill with no credit applied. I called customer service countless times and was continually given excuses and denied the credit. The company lies to you, won't honor their agreements. Don't listen to the replies on other reviews. The Twitter and Facebook accounts will just do the same, more lies, more excuses, more dodging of accountability. The worst customer service I have experienced with a company. Do. Not. Sign. Up.

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    Response from Frontier Communications

    Your experience is far from the level of great service we aim to provide, Corwyn. If we could turn back time, we would love to keep you us. If you need further help. Just send a message to our social media team on Facebook [m.me/frontiercorp] or Twitter [twitter.com/askfrontier], where our live agents are available at any time to help. -JK

    Verified purchase
    Customer ServiceStaff

    Reviewed Jan. 10, 2025

    DO NOT USE FRONTIER COMMUNICATIONS AS YOUR PROVIDER! I have been back and forth with this company since April of last year. I had been a customer with Frontier from June of 2022 until I called and cancelled March 30th of 2024. Following the call, a Frontier technician came to our house and disconnected the service and removed their equipment the first week of April. The next month, I was continuing to be billed for the service. I called again and was informed that the woman who I spoke with did not cancel the account as I had asked and she had confirmed to me, she only paused it for a month. We had no equipment at that time and had a new internet provider through Spectrum.

    Since she failed to close it as she informed me, the representative from headquarters informed me on June 14 that the account was officially closed and to file a dispute of the charges since I had not been using their services since the equipment was collected at the end of March. I filed the dispute and was STILL being charged each month for their services. In addition to this, the visit from the technician who removed the equipment from our house at the beginning of April was not logged, so they have been trying to charge us for that as well. At the time that I filed the dispute, the charges equaled $254.80. The total continued to increase (despite the dispute and cancellation of service) until it reached the current balance of $461.85.

    I have just received a message from a collection company about this charge affecting my credit. I have been back and forth in communication with this company, and no one has helped me. I HAVE SPENT HOURS ON THE PHONE WITH THEM TO RESOLVE THIS! I have filed a complaint with the BBB AND sent an email to their CEO. They are unprofessional, incompetent and unwilling to help you. They do NOT value their customers and have made my life hell for almost a year by adding charges to an account THAT DOESN'T EVEN EXIST. I CANNOT TELL YOU TO NOT USE THEM ENOUGH!!!!

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    Response from Frontier Communications

    Hello, Kenzi. I understand that this situation is frustrating and not what we aim for. Your concerns are important to us, and we genuinely want to help resolve any issues you’re facing. I encourage you to connect with our social media team on Facebook [m.me/frontiercorp] or Twitter [twitter.com/askfrontier]. Our dedicated Executive Escalations agents are available 24/7 and are ready to assist you. -JK

    Customer Service

    Reviewed Jan. 10, 2025

    The customer service sucks. No one helps you. All you get is the stupid automated menus but when to the bill Frontier is greedy. I tried calling every Frontier customer service number and nothing but a run around. I WOULD NOT EVERY RECOMMEND Frontier. THEY TOTALLY SUCK.

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    Response from Frontier Communications

    Hello, Benny. We are here to assist you. For any service-related issues, don’t hesitate to reach out to our social media team on Facebook [m.me/frontiercorp] or Twitter [twitter.com/frontiercorp]. Our live agents are ready and available 24/7 to provide the support you need. -JK

    Customer Service

    Reviewed Jan. 8, 2025

    Ordered their bandwidth boosters and did not improve my usage at all so I hardwired my equipment. Upon noticing my bill it had jumped over for 400 for unreturned equipment so I looked up their office and drove there to find out I can’t return their boxes unless I use ups so I did. Now once I returned home and called them to provide the info to have those things removed from my bill and pay the remaining balance and waiting hours for my service to be restored now the story changes and I’m told they have no info on my payment and it hasn’t posted and I will not be getting my service restored until they receive their equipment whenever that will be? I’ve repeatedly asked for my confirmation number for paying my remaining balance and they tell me I’ve not even paid that yet or it hasn’t posted. It’s one lie after another every time I call them. Totally not happy and can’t wait until Spectrum takes over in August!

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    Response from Frontier Communications

    Hello! We certainly do not wish to create any inconvenience for you. We kindly ask for the chance to resolve this issue. Don’t hesitate to contact our social media team on Facebook (m.me/frontiercorp) or Twitter (twitter.com/askfrontier) we are available 24/7. -JK

    Customer Service

    Reviewed Jan. 8, 2025

    Our home was destroyed by Hurricane Helene in Sept. 2024 and I tried to discontinue service after that but could not do so as the representatives insisted I provide a "code" or password to even discuss my account (which I did not have as it was destroyed in the flood). They sent a bill to my destroyed home which did not get forwarded to me and then they sent me to a collection agency. I finally got my old mail and called Frontier to discuss this and they said I needed to call the collection agency. Not a shred of human decency. They did get their $41 dollars. Shame on this company. I don't know why anyone would go with Frontier if they look at the reviews.

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    Response from Frontier Communications

    Hi, Randy. It's never our intention to cause you any trouble. If you need further help, I recommend contacting our Social Media team on Facebook [m.me/frontiercorp] or Twitter [twitter.com/askfrontier] so we can exchange more details to better assist you. -JK

    Customer ServiceStaff

    Reviewed Jan. 6, 2025

    Frontier is hands down the worst internet provider I’ve ever dealt with. I’m paying for 500 Mbps, but the speeds are barely reaching 30 Mbps—an absolute joke. When I contacted them about this, they refused to send out a technician unless I forked over an additional $150 fee! Why should I pay extra for them to fix the service I’m already paying for?

    To make matters worse, they’ve made it nearly impossible to reach a human being. Their customer service process is a complete nightmare. When I finally managed to speak to someone, they were completely useless and outright refused to help unless I upgraded my plan. So not only are they failing to deliver the service I’m paying for, but they’re holding basic support hostage unless I pay them more money. This company is the definition of soulless. They care nothing about their customers. Only about squeezing every possible penny out of them.

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    Response from Frontier Communications

    Hello, Scott. It's never our intention to cause you service trouble. We'd like to keep you with any concerns. I recommend contacting our Social Media team on Facebook [ m.me/frontiercorp ] or Twitter [ Twitter.com/askfrontier ] so we can exchange more details to better assist you. -JK

    Profile pic of the author.

    Reviewed Jan. 6, 2025

    -5 would be more appropriate. In Yucaipa and with internet connection via Spectrum, sometimes a weak connection. GREAT, I'll go Fiber Optic with Frontier and no more problems. WRONG! Their 5G fiber was terrible. They had no idea what was wrong. I gave up and went back to Spectrum. To return their equipment was also a hassle. I do Not recommend them.

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    Response from Frontier Communications

    Hi, Barry. We're sorry to learn that you've decided to leave us. If you need any help, I strongly suggest reaching out to our Social Media Team on Facebook [ Facebook.com/FrontierInternet ] or Twitter [ Twitter.com/AskFrontier ], where our Live Agents are available 24/7 to help. -JK

    Installation & Setup

    Reviewed Jan. 1, 2025

    I usually don’t leave bad reviews, but I was treated exceptionally poor and unprofessional by the Giga chat supervisor Banu. I originally scheduled an appointment for December 24, but Frontier canceled it. So, I had to schedule another appointment for December 31. It’s 3 PM, and the test technician hasn’t come yet, so I reach out on the virtual chat to find out the ticket status. Banu tells me the tech isn’t coming even though an appointment was scheduled. I ask for a discount, and he refuses to discount my bill. Then, he scheduled another appointment without my consent. I asked to talk to the manager and was told that there was no manager above him, which is not true. Please work on not canceling customer appointments without informing the customer and monitor the behavior of Giga chat supervisors. I just wanted to restore my grandpa’s landline service to talk with him for the holidays.

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    Response from Frontier Communications

    Hi there! I totally get how annoying service appointments can be. If you require any further assistance, please feel free to contact our Social Media Team on Facebook [ m.me/FrontierCorp ] or Twitter [ Twitter.com/AskFrontier ]. Our Live Agents are available around the clock and are ready to assist you whenever you need help. -JK

    Customer ServiceStaffReliability

    Reviewed Dec. 30, 2024

    My experience with Frontier Communications has been nothing short of a nightmare, and it has now escalated to an unjustified debt collection. From the beginning, their services were unreliable, and I faced constant issues with both their internet and customer support. Technicians were repeatedly sent out, but the problems persisted, leaving me without functional service for much of the time I have been a customer. On top of that, I never received a single bill or notice until they suddenly disconnected my service without warning.

    After days of trying to resolve the situation, I finally spoke with a manager who discovered that my account had been set up incorrectly, including an email address that wasn’t mine and paperless billing without my consent. He assured me the matter would be resolved, and we agreed on a resolution that closed my account and cleared any outstanding balance. Now, months later, I’m receiving a debt collection notice for an alleged unpaid balance. This is completely unacceptable. Frontier’s incompetence caused these issues, and they are now trying to pass the problem onto me—including hurting my outstanding credit! I do not owe Frontier anything. In fact, they should be compensating me for the constant service disruptions and endless hassle.

    For anyone considering Frontier Communications—don’t. Their poor ratings and terrible reputation are well-earned, and my experience is proof of that.

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    Response from Frontier Communications

    I sincerely apologize for any inconvenience. If you would like assistance in reviewing your account to confirm your final bill, please feel free to contact our social media team on Facebook [m.me/frontiercorp] or Twitter [twitter.com/frontiercorp], where our live agents are available 24/7. -JK

    Reviewed Dec. 29, 2024

    Horrible company. Cancels flight 75% of the time. Don't waste your time with them. I'm surprised they're even still in business because of how horrible their review rating is online. Gotta love it....

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    Response from Frontier Communications

    Hello, Matt. We genuinely want to assist you with your issue. However, it looks like you've reached out to Frontier Communications, which offers internet and phone services. It seems you might be looking for Frontier Airlines, a different company that we are not associated with. To get in touch with a representative from Frontier Airlines, please call 1-801-401-9000 or visit their website at http://www.flyfrontier.com/. Thank you for your understanding. -JK

    Reliability

    Reviewed Dec. 28, 2024

    I have fiber service from Frontier. I’ve used them for about 5 years now. Their reliability is atrocious. It used to be really good, now I go down for extended periods twice a month. Beyond frustrating.

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    Response from Frontier Communications

    Our goal is to deliver maximum value to all users of our services, Ryan. I highly recommend contacting our Social Media team on Facebook [m.me/frontiercorp] or Twitter [twitter.com/frontiercorp], where our live agents are ready to help you 24/7. -JK

    Profile pic of the author.
    Customer Service

    Reviewed Dec. 26, 2024

    Frontier has the worst customer service of any company I have dealt with in my life. The service constantly goes down and they deny there is an outage. After several hours they text and confirm there’s an outage. I scheduled a tech appointment and it was set for 8am-12pm. At 12:50 pm I called customer service and they assured me the tech was on their way. I received a text 30 minutes later stating the appt was cancelled. They rescheduled it for the following day. My internet has been out for 48 hours. Totally unacceptable.

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    Response from Frontier Communications

    Hi, Matthew. This isn't the level of service we aim to provide our customers, and I want to ensure that you've gotten the necessary help to address any ongoing concerns you might have. Don't hesitate to reach out to our Social Media team on Facebook [m.me/frontiercorp] or Twitter [Twitter.com/AskFrontier], where our live agents are available 24/7 to assist you accordingly. -JK

    Customer ServiceInstallation & SetupContract & Terms

    Reviewed Dec. 26, 2024

    Tried to sign up for service, Frontier generated an order number and scheduled an installation date. I asked for an email with contract info and terms of service before I accepted the installation. Frontier stated that could not be done until after the service was installed. That is unacceptable, as all terms were verbal only and no written guarantees of price/service were given. Technicians showed up unannounced to install buried cable, I declined as I have no written terms of service. Spent over four hours on their terrible customer service just to cancel the installation! Horrible company.

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    Response from Frontier Communications

    I’m sorry to learn about what occurred, Bob. I understand your frustration, and if we could rewind time, we would do everything possible to have you stay with us. If you still require assistance with your service order, please reach out to our Social Media Team on Facebook [Facebook.com/FrontierInternet] or Twitter [Twitter.com/AskFrontier]. Our Live Agents are available around the clock for you. We’re here to assist! -JK

    Customer ServiceOnline & AppStaff

    Reviewed Dec. 24, 2024

    This has to be the worst customer service I have ever received from a company. I'm a small business customer and got a notice that my payment was past due, and my service was interrupted. Okay My bad. I called in and immediately paid the past due amount. They said it would take 24 hours to get my service back on.... Red flag there, most companies are back on within an hour. Well, 24 hours later still no service, I called in and only could get to a automated system that would not allow me to speak to a real person.

    Day 2 still no service, I called in and the chat box it was due to an outage, but the app said there was no outage and still could not speak to a live person. Day 3 still no service....same as day 2. Day 4 I lied to the auto bot and said I was a new customer...woh and behold a live representative came on the line. I told the rep the problem he passed to another rep, who passed me to another rep, who passed me to another rep....4 reps before I they could pull my account up and actually get the service reconnected.... I was on the phone over an hour. This company should be fined by the government for the service they provide to their customer...it's not just shameful, it's should be illegal.

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    Response from Frontier Communications

    Hello, Darryl. It's never our intention to cause you service trouble. We'd like to keep you with us and look into the service concern. I recommend contacting our Social Media team on Facebook [ m.me/frontiercorp ] or Twitter [ Twitter.com/askfrontier ] so we can exchange more details to better assist you. -JK

    Profile pic of the author.
    Customer Service

    Reviewed Dec. 22, 2024

    My phone stopped working. Went through all the online testing and determined they need a field tech visit. Scheduled visit was 1-5. Canceled plans to stay home for the service call. Gave cell number for contact since landline repair was the reason for the service call. Signed up for text updates. At 5:00 still no call. Checked and saw service ticket had been canceled with no notification. Spent another hour online with run around. Apparently ticket was canceled because they could not get through to us on the nonworking phone that they were supposed to be fixing. Likely because the phone was not working, which was what they were supposed to be coming to fix? The contact number on the ticket was my cell number, that was never called. They never used the text updates. Hopeless.

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    Response from Frontier Communications

    We appreciate you bringing this to our attention, Cynthia. We know how important it is for you to get a seamless and uninterrupted phone service. Are you still experiencing service concerns? Please feel free to reach out to our social media team on Facebook (m.me/frontiercorp) or Twitter (twitter.com/askfrontier) at any time, so we can assist you. -JK

    Customer Service

    Reviewed Dec. 19, 2024

    The customer service has been terrible in trying to disconnect this service. Phone worked well but need to change service and it has been 2 to 3 weeks of calling and asking for it to be DONE. STILL NOT DONE! Bills have been paid and no problems from us but they're dragging their feet. Why???

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    Response from Frontier Communications

    I want to ensure that we address this issue promptly, Wendy! I strongly suggest reaching out to our Social Media Team on Facebook [Facebook.com/FrontierInternet] or Twitter [Twitter.com/AskFrontier], where our Live Agents are available around the clock to assist you. -JK

    Online & AppStaff

    Reviewed Dec. 18, 2024

    I only wish there was a ZERO star rating for this company. Getting to speak with a live agent is next to impossible and when you do... they do not provide quick, concise answers, only sales speak. Nothing is easy. Neither the App nor the website seem allow you to make any changes to your account that results in less revenue to the company. Every experience single with this company is nothing but a fluster cluck.

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    Response from Frontier Communications

    Hi there RS. If you ever need to get in immediate contact with someone for assistance, I highly recommend touching base with our Social Media Team, which is manned entirely by Live Agents who are just a message away on Facebook [Facebook.com/FrontierInternet] and Twitter [Twitter.com/AskFrontier], and are available 24/7 for your convenience: we're here to help! ~ Luna

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    Verified purchase
    Customer Service

    Reviewed Dec. 17, 2024

    I am the bookkeeper for a small business that uses Frontier. Each month, when I want to download our invoice, Frontier's website says the bill is unavailable and that I should try again later. The chat was useless in providing assistance, and calling the Contact Us phone number sends you directly back to chat. I am wasting time writing this review because I strongly suggest not using Frontier and understand why 84% of the reviews are 1-star.

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    Response from Frontier Communications

    Hi there. I want to ensure that we help you gain access to your monthly invoice, and in touch with a live representative who can help. If you still need assistance, our Social Media Team is available 24/7 on Facebook [Facebook.com/FrontierInternet] and [Twitter.com/AskFrontier]. Our Live Agents can look into this further for you and, if necessary, assist with transferring you to business account representative who can help ensure any lingering issues are addressed. ~ Luna

    Staff

    Reviewed Dec. 12, 2024

    I was with this company for 9 years before cancelling after learning that they have been taking advantage of a widow for 3 of those years. I was paying more than double of what I should have been paying for the internet capabilities on my account. They continually raised fees over the years and never increased capabilities. They never once updated the service since 2016 so the package I received was not even an option anymore. Terribly deceptive. Incredibly disrespectful representatives. Avoid this sham of a business at all costs.

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    Installation & SetupPrice

    Reviewed Dec. 12, 2024

    These issues started from the incompetent installation crew showing up without the proper tools to complete the install and requesting to "borrow" tools from my staff, which I find in and of itself to be outrageous! Then the excessive delays in the install process and the constant and ongoing outages since the install has cost us thousands in revenue as several customers that had been with us for years left our park due to not having any internet, which prevented them from being able to work or even enjoy TV in their homes. That's approximately $600 per month per customer they've cost us in revenue!

    The fact that we are paying THOUSANDS of dollars for this horrible service is absolutely absurd when our previous service only cost around $400 monthly and was more reliable than what we have now!

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    Response from Frontier Communications

    Hello Wendy. I want to make sure we get any lingering service issues promptly resolved for you. Should you still require assistance in any capacity, feel free to contact our Social Media Team on Facebook [Facebook.com/FrontierInternet] or Twitter [Twitter.com/AskFrontier] where our Live Agents are available 24/7 to assist with such matters: we're here to help! ~ Luna

    Customer Service

    Reviewed Dec. 12, 2024

    Called Frontier to get Anywhere 40GB Storage removed. Frontier removed calling features like call waiting, caller ID, 3 way calling from my phone line. I called 4 times and each repair ticket was cleared out and I was sent a text “problem solved” and ticket cleared. The issues were never fixed on each report. I then received a text that I need to send in my router back to Frontier or I could be billed up to $500.00 if not done in 30 days. All this grief just to have a billing chance on my phone service. I worked over 30 years in the phone industry and never seen a mess like Frontier. GTE/ Verizon retiree.

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    Frontier Communications
    Response from Frontier Communications

    Hi there Tim. I want to ensure that we get any lingering service and billing issues thoroughly investigated and resolved for you. If you still require assistance in any capacity, I highly recommend contacting our Social Media Team on Facebook [Facebook.com/FrontierInternet] or Twitter [Twitter.com/AskFrontier] where our Live Agents are available 24/7 for assistance: we're here to help! ~ Luna

    Customer Service

    Reviewed Dec. 11, 2024

    I have Frontier internet - just got done working with Crystal in the Loyalty Retention Department- YOU NEED MORE PEOPLE LIKE HER- Took care of my questions in a timely manner and was patient throughout our conversation - Great Job Crystal!!!!

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    Frontier Communications
    Response from Frontier Communications

    I'm happy to hear it, William! If you ever need future assistance, always feel free to reach out to our Social Media Team on Facebook [Facebook.com/FrontierInternet] or Twitter [Twitter.com/AskFrontier] where our Live Agents are available 24/7 for your convenience! ~ Luna

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    Customer ServiceSales & MarketingPriceStaff

    Reviewed Dec. 10, 2024

    Taking me several days to navigate through Frontier's system of avoidance in letting me cancel my service. When I did call the number that said I needed to call the lady then told me, "No I can't help you." I explained to her that they said that she could. After discussing it for 5 minutes she decided to help me cancel my service. Turns out that you have to pay $50 to return their router because they do not have any storefront to return the router to. They claim that it cost $50 to ship the router through UPS. What a scam. I finally after 3 days of calling were able to cancel. If you choose to cancel your service you'll probably end up having a seizure while trying lol. 😂

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    Response from Frontier Communications

    Hi Bill! We do have a standard restocking fee to assist with both returning and inventorying equipment in lieu of a monthly equipment fee that many providers charge. While it sounds like you were able to get disconnected, if you have any lingering account service questions or concerns, always feel free to contact our Social Media Team on Facebook [Facebook.com/FrontierInternet] or Twitter [Twitter.com/AskFrontier] where our Live Agents are available 24/7: we're here to help! ~ Luna

    Customer Service

    Reviewed Dec. 10, 2024

    I am a property manager. I just spent 5 hours waiting for a tech at a client's home. I had an 8-12 window. I got there at 7:45am. At 11:40 the owner called and said the tech was on his way. At 12:30 still no one. The owner calls CS again, gets disconnected. I wait until 1:15 and then leave. Absolutely horrendous experience.

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    Frontier Communications
    Response from Frontier Communications

    Hi there Mike. I want to make sure that we get any lingering issues resolved promptly and without any further unexpected delays. If you still need help in any capacity, I highly recommend contacting our Social Media Team on either Facebook [Facebook.com/FrontierInternet] or Twitter [Twitter.com/AskFrontier] where our live agents are available 24/7 for your convenience: we're here to help! ~ Luna

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    Frontier Communications Company Information

    Company Name:
    Frontier Communications
    Company Type:
    Public
    Ticker Symbol:
    FTR
    Year Founded:
    1927
    Formerly Named:
    Citizens Communications Company
    Address:
    401 Merritt 7
    City:
    Norwalk
    State/Province:
    CT
    Postal Code:
    06851
    Country:
    United States
    Website:
    www.frontier.com