Frontier Communications Reviews

DNS server needed to be reset. I spoke to 4 CSRs who would not reset the DNS server. They walked through their check lists, but never resolved the problem. I even used the Gita chat which failed. All CSRs I worked failed to speak clear English. I have a hearing disability and request to speak to a clear English speaking person. All requests were refused. I requested to speak to a manager multiple times and non where available. During the process, a CSR screwed up my on line profile. I no longer have access to my on line account. After 4.5 hours the last CSR finally reset the DNS server in the Frontier end office that services my router. THIS IS THE MOST HORRIBLE EXPERIENCE I HAVE EVER RECEIVED FROM A SERVICE PROVIDER.

I have been a customer for 3 years and finally had enough with the horrible internet and poor service. My internet was constantly going in and out. It was slow that I could not upload assignments. The tech couldn't figure out why and decreased the internet speed, but I was still paying the full price. The company raises your bill and doesn't tell you. No call, no email. Just a small, fine print on your previous bill stating that they're increasing it $10 per month. The website says that they will only do this once per year, except they raised mine twice in one year.

I have had Frontier for over 20 years, the internet in the beginning was good but now it is terrible. It's like having dial-up internet. Got tired of internet dropping all the time. Went with Starlink. I asked for internet to be terminated and was for 1 month but now I keep getting billed for internet. I want just land line with no internet, but Frontier keeps telling me they can't do that because I have DSL, really, what kind of company does this. I would rate them zeros stars if I could. Will get rid of all of Frontier services.

Customer service is the worst. You can never get a hold of a live agent, or talk to someone on the phone. I tried to set up autopay since the beginning and it never goes through. I get a email 3 months later says I'm past due, Thinking my account is setup on autopay. Every time this happens. So frustrated. They their Giga is the best but it isn't. Every time log in the portal its says there's an error but they know how much I owe. I don't know why I switched from Xfinity to them SMDH. If someone read this in Frontier land please respond back sometime in the near future!!!!

Frontier Communications is the WORST, most infuriating business I've experienced. Despite having already established service with another internet provider, I was made to endure a 10-15 summary of incentives to stay with them. They would NOT proceed with my request to cancel until I heard their entire shpeel. 15 minutes of pointless gab with a loud, constant, irritating 'CLICKING' in the background every second - I'm guessing in the hope that I would surrender and stay with them. To add injury to insult, they directly charged my bank account $50 today for a RESTOCKING FEE of the equipment I sent back. Unbelievable!

I would give zero stars if I could. Two gentlemen came to my home today on two occasion, moved my no soliciting sign blocking my doorbell, and rang my doorbell and knocked on the door. When asked on camera if he moved the sign to do so, he said he did. I will continue to leave bad reviews as long as these gentlemen continue. When I called your service department, your service lied to me and told me that they transferred me to the "Office of the President" yet they could not name the President. Your company is a sad joke. Stay away from my home.

We changed from xfinity to Frontier recently. Our internet has been out since Friday morning when I left for work. It is now Wednesday afternoon and nobody is working on the issue. I have never been so displeased from a company and their communication or lack thereof. There still is no resolve on our issue and I don’t know when we will get it back. I’m done with this joke of a company.

As Required by Law. Frontier will smugly inform you that they are going to drive into your backyard and tough luck about your new storage shed, garden, flowers. lawn. Buried your fur babies. They do not care. Fence been in place for 30 years. Don't care. If a company treats you and your property with the As required by law attitude "we don't care" then how do you think they will treat you as a customer (WE DON'T CARE) **. Google Rated 1.2 Stars.

I would give 0 stars if I could. While the service was generally good with Frontier, cancelling has been absolutely TERRIBLE. I called in December to cancel my service, first I asked their Chat Bot, which said I needed to call and couldn't do it via their Chat Bot. So I called, 12/2/25 at 2:22 pm. I cancelled my service, or so I thought. They never cancelled my service. I got ABSOLUTELY NO notifications since then. In March, I received a notice that they were going to send my bill to collections.

Years ago, we cancelled Frontier landline service because for four months, they didn't fix the line. It turns out they didn't cancel the service on their end. So we've been billed for years of no line being connected.

It's really odd that when I complain to Frontier about my internet speed being half of what I'm paying for, after they tell me it's fine at the box going in, must be my problem that it suddenly speeds up to 800gig plus for a day or two, then goes right back to half of what it should be. Can't wait for the other fiber company to get set up here and see what they can do.

We were trying to get the service from Frontier, and scheduled an appointment on 4/18/28 in the morning. There was no phone call or text confirmation, and they canceled for no reasons. We were so patient and rescheduled to following weekend 4/25/26. We were waiting until 11:00am and we called Frontier as no show. They said the appointment has been cancelled. We told them it’s the second time cancellation for no reasons. Then they came later afternoon and could not finish their job. The guy said someone will come on Monday. Another guy showed up on Monday but again, he didn’t complete. Today, someone supposed to come to complete the process then again no show and unknown reasons canceled again. We don’t know what’s wrong Frontier. We are going to cancel this company - BAD BUSINESS AND CUSTOMER SERVICE!! We don’t want to deal with!! We even don’t want to give a star!!

I would like to say I couldn't get any help. Not from the csr or anyone else. Then I canceled my account and they charged me 50$ for a equipment restocking fee? Who the hell does that. What a joke. Don't recommend at all.

Have had spotty service for years. Static on line, service outages, etc. Dec 4th 2025 finally got a good technician that ran a new line from house to box at street. He submitted a request to have line buried in yard, distance about 40 yards. First ground was too wet, then it snowed with ice, etc. Almost 5 months later they said we had an appointment for this morning. Got a call and they need B4Udig to mark utilities so it will now be buried in next two weeks. We've mowed the grass three times so far watching carefully to avoid the area but 40 yards is challenging to mow around. This is ridiculous.

Our Internet has been down for several days over the last few weeks. Trying to get a hold of somebody at frontier is nearly impossible.. I cannot find out what the problem is or find out when a solution is going to happen. Somebody with some authority should put emphasis on the telecommunications of Frontier to communicate with its customers. They should be fined a hefty amount of money for their incredibly poor service and terrible communication communications. For anybody thinking about joining frontier don’t do it. It’s a big mistake.

I had 1Gig fiber and phone service with Frontier. Since I no longer needed the phone service, I requested that it be removed. I received an email confirming the complete cancellation of all services, so I called the retention department to clarify that I still wanted the internet service. After two more calls, I was assured that it would just be the phone. Two days later, all services were terminated and the rep told me that a work order had been created and a technician was coming between 8 am and 5 pm to perform the phone line disconnect, after which the internet would be restored. He never showed up, and by the time I called, it was after 5 pm. When I checked the status of the ticket, it indicated cancelled. Telling a customer that a tech will come by between 8 and 5 while closing at 5 pm and cancelling the ticket is inexcusable. Worst of all, it was the Retention Department that mishandled my account.

Frontier’s Gig Internet Service has been fine technically since I switched to them in January, 2026, as a 25+ year Verizon Wireless Customer. Their Billing and Customer Service has been TERRIBLE. I was told, by both Verizon Wireless and Frontier that as a dual customer, I’d get the 1st 6 months of Gig Internet Service free then begin paying $34.99/monthly. Instead I was billed $49.99 the first month then $34.99 the next month. First, Frontier’s “chat service” assured me I’d be credited when their Billing System “caught up”. Today I was told by “chat service” they’re not allowed to issue credits for overcharging my account and there’s no way to speak with a customer service representative on the phone. Frontier’s billing is a SCAM and they simply refuse to correct their billing errors. In essence, Frontier overcharged me for their product and refuses to credit my account for the overcharges. THIS IS ABSURD!

I have been customer since available in Rowlett Texas. I had trouble watching cable movies I bought and called customer service and had trouble understand tech. He sent me break cable box and router. The cable box would not load spent over an hour talking to person and finally he agreed to send new one. Then told me to send both boxes back or I would be charged for both. I called the second person, said do not send back. This whole process was uncalled for and understand customer service was horrible. I am very disappointed with Frontier

We had Frontier internet installed at our home in Colleyville, Tx. on February 24th, 2026. They had to run their cable across our street. We were told that the bury team would come out in a couple weeks to bury the line under the street. 2 months later, it still is not buried. In the meantime, the cable got ran over so many times that it got cut, and we lost internet.

If there was another option for services in my area I would take it but unfortunately there is not. Been trying to get services for a week and requested service 2 weeks ago. Customer service is a joke. Spoke to 20 different reps and no one can help.

Never chose Frontier. They trick you into having their service with low costs, then suddenly when you need to quit because you are moving or something they charge you additional closing fees and restocking fees and you end up paying more that what you would have if choosing another company. When I move, now I ask the internet company about this, and they always say we would never charge, unless you do not send us the equipment. Also, the quality of internet is not very good, where I was living they said that they needed to upgrade the connection so halfway into the contract they even charged $5 additional monthly...I got played by an internet company.

Could not be worse!! Internet service with DSL is horrible. Customer service via any method - chat, phone, internet - is the only thing worse than the internet service. Poor bandwidth, often needs to refresh. Horrible!!

I called when the main cable TV box stopped working halfway through the day. Also our landline phone had no dial tone. Our TV, internet and phone was placed on vacation mode and had been taken off vacation mode 6 days prior. Phone did not come back on when TV and internet restored. I was on the phone with overseas customer service for one and a half hours.

Cable left on ground over the winter. Took 1/2 an hour of being talked over to find out I needed to call 811. When I called back for a supervisor I was hung up on. Tried chat. They disconnected before I finished. Incomplete installation.

Absolutely horrible. My price went up without any reason and when I called customer service they said they would correct it. Or course it never was corrected. All though the customer service rep was polite. Nothing got done. I am looking into finding another provider in my location.

Since merging with Verizon, customer service sucks. Get ready to lose your mind on their automated nightmare.

I have been without internet for over 5 days. I have called tech support 7 times begging for resolution, each time being run thru the same barrage of tests with no results. I was told twice that a supervisor would call which never happened. Finally I was told they would send out a tech but that I would have to pay $150. We have been a customer of Verizon/Frontier/Verizon for 30 years. Have always paid on time. I was sent a text to schedule an appointment, which I did but had to change as my husband was rushed to the hospital. I rescheduled, which they confirmed. Now I have received a text indicating they are going to change my appt to another time.

While the WiFi service is phenomenal, you have to be very careful when dealing with equipment returns. I upgraded my service and returned all of their devices, but three months later I was charged $300 for equipment they claimed they couldn’t locate. Make sure you keep your UPS return receipt for several months as proof—this could save you a major headache if the same thing happens to you. Now I’m stuck waiting two days to get my money refunded, which is beyond frustrating and honestly unacceptable.

My phone service was disconnected without my permission, this phone was linked to my business. Need to port it out to my cell service, I have been on the phone with them all WEEK for hours and different results from customer service agents. Telling us our phone number was RESTORED and not the case. Multiple times they have disconnected the call with me. Never in my life I have dealt with the WORST customer service. We have been with this company for over 5 YEARS. Where is the LOYALTY on their part??? LIARS- NEGATIVE 10 stars.

Poor service from day one and it ends with poor services. Had outage within days, was told they installed wrong equipment. Had outages for which they kept telling me to reboot the devices even though I told them what I had already done. The issue was out in their junction box someone disconnected the fiber. Took a week to fix. The final straw was service kept going out intermittently so I switched back to cable. Surprise $50 restocking fee AND find out later 10% tax on that I have to pay.