Frontier Communications Reviews

Worst service ever. First When you call into CS you have to go thru the worst AI prompt recording. I have had declining interest speed and issues, Replacing several routers. Now they tell me I've had "basic" service for years and need to upgrade to a higher plan. They have been remiss in sending out the new booster. Without offering overnight service. I have been 90% without internet since the last router was installed 2 weeks ago. Every very time I call in. The reps have a different so called solution and nothing has worked. Now I see they have had a class action lawsuit.. DON'T do business with this company. I'm still sitting here with hardly any service and the last rep told me they could not track my order. I will be asking for a full month credit. I had to drive to another location. Just to get service to pay bills...

I will never use Frontier again. Similar experience to others who have left a review. I had to terminate my contract early because I was being deployed. I was told the restocking fee and early termination fee would be waved and then credited before the autopay took the $112 fee. That was a lie. Complete disgust with this company and how they treat our active duty service members.

I am a disabled woman and I cancelled Frontier after 20 years as a customer. They charged me over 230.00 dollars to cancel.🤬And the person I talked to was the worst and most hateful person who ever talked to me. They will grab you in but then treat you like shit when you cancel. Now I either pay all the money or eat.🤬🤬. Frontier will never ever get my business again and I'm telling all I know who has it to watch if they cancel. SHAME ON THEM FOR SCAMMING People.

Beyond Frustrated!!! 3 days without phones for our medical facility! I can't even begin to explain how difficult it has been to deal with customer service with no resolution in sight.

The worst customer service (CS) of any company I have ever dealt with. The WiFi and network services are also terrible. Services regularly failed and were weaker speeds than promised. I cancelled my service, but Frontier made things very difficult to terminate the account. The only thing Frontier cancelled instantly was my portal. The portal was not easy to work with, but at least it was something. With phone CS, it was a huge amount of work to get beyond the auto attendant. The auto attendant hung up on me - 'good bye' [click] - multiple times because I was not requesting additional services. Finally I started requesting additional services which got me through to operators who spoke like brand new employees with no technical knowledge. I highly discourage anyone from using Frontier Communications.

Frontier is unable to answer the phone and get you to the right person to support your business account. I am now on the 4th person after spending 30 minutes speaking to people in residential technical support and two people in business technical support. I am now in a hold queue waiting for business sales. Frontier is very broken.

Worst internet ever. Customer service is outsourced to India. They will tell you the issue is on your end not their and will tell you need a service tech to come fix it and it takes a week for a service tech to come out to fix it and the only thing he tells me every time is that is on their end not mine. Don't ever get Frontier. They suck and are not very helpful. I would get better internet if I stuck an antenna up my butt and put tin foil on my head.

If I could give them zero stars I would. Frontier is running a fraudulent scam. I called to disconnect my service because I'm moving in with my daughter due to health issues. They informed me that there's a $50 disconnection fee which I was NEVER informed about, never signed anything, but apparently in their terms and conditions ONLINE which they don't even mention when you sign up. How is this legal? I've never heard of such a thing. Their service is crappy and I was constantly dealing with outages. I'm going to work on a class action lawsuit to stop this highway robbery. Everyone needs to boycott this company.

DO NOT USE THIS COMPANY!!!! We had to cancel with them after 11/2 yrs due to moving. We were on auto pay and paid the bill 4/21/26. We cancelled 5/5/26. Sent the box back 5/9/26. Was charged for the next month $39.99 and a $50 restock fee. We paid the balance that they sent us when we canceled the contract. The day we sent the final payment. They received the payment. They sent us another bill amount. When I called they said it was for taxes on the restock fee and the last bill. They also didn’t stop the auto pay until I threatened to get a lawyer. There services would go out for days and they never did not do anything to resolve the issue and we had to still pay for service that didn’t work.

Frontier has an employee named Josh. Josh manipulates your bill. Josh does not have authority to manipulate your bill. Josh is rude and does not understand if I'm talking you listen. Then you can talk, I asked Josh to let me speak to a manager. Josh hung up. Do better Josh.

Wow what a mess for customer service!!!! The 80s were easier to do call forwarding that deal with Frontier!!! All I wanted was to have calls forwarded to my Mexico phone number. That's it! 1st day 1.5 hours on the phone transferred 6 times, only 2 times a warm transfer. All the other times had to RE EXPLAIN myself! Then I was told I need to cancel our residential acct and open a business account. Ridiculous but ok I need this done. So we cancel. They said I need to wait 24 hours. Then at night it hits me, wait will we have the same number? We have had this number since like the 70s!

Well the girl on the phone was great. Worked through troubleshooting and then it all went bad. We found out our Moca Adapter was bad and Frontier could not find a way to replace it for 3 to 4 business days!!!! We told them that was unacceptable, we have a business to run, bills to pay etc. She apologized but there was no way around it even when we said we would drive to a store or to have a tech drop one off...nope, no other option!!!! So we will be moving away from Frontier shortly. Unrealistic, unreliable service.

Absolutely horrendous service. The initial tech set everything up well but then internet stopped working. The app had customer support as an email that I communicated through but no one ever once responded to. The app also referred me to "How -To troubleshoot your service" videos. No customer support telephone number. I tried upgrading to get support. Received a box at my door with instructions to mail back my equipment. Never received new equipment but was supposed to mail back the equipment I had.

I called Frontier to cancel my overpriced business service and go with Spectrum. Frontier cancelled and said that my phone number (of 31 years) would be available for Spectrum to take. I spent 18 days going back and forth with Frontier to release my number. They want me to open my account, pay a monthly charge just to cancel and take my number. It didn't happen, so now I need to change my number. Frontier is a failure, a thief, a rip off. I wish the worst for the company and do not recommend it to anybody.

They are evil and make it impossible to end service. It took me hours of being on hold only to be disconnected, having to call back, then be on hold again. Finally got my service ended in December, returned the equipment, and called to make sure I was really done. They were like yes, you're done. I said "are you sure? I don't want to have any more communication or dealings with you. Is there ANYTHING else?" And he goes "oh, you will be receiving one final bill" so I paid it right then. Now, in MAY I get a COLLECTIONS notice from them! Customer service line won't let me through! I'm trying all the various numbers on the Internet. Got through to one, on hold for half an hour he connected me through to a guy trying to push a ring security offer! Who knows how many more hours this will take. I'll be posting as many bad reviews of them as physically possible. Don't get started with them!

DNS server needed to be reset. I spoke to 4 CSRs who would not reset the DNS server. They walked through their check lists, but never resolved the problem. I even used the Gita chat which failed. All CSRs I worked failed to speak clear English. I have a hearing disability and request to speak to a clear English speaking person. All requests were refused. I requested to speak to a manager multiple times and non where available. During the process, a CSR screwed up my on line profile. I no longer have access to my on line account. After 4.5 hours the last CSR finally reset the DNS server in the Frontier end office that services my router. THIS IS THE MOST HORRIBLE EXPERIENCE I HAVE EVER RECEIVED FROM A SERVICE PROVIDER.

I have been a customer for 3 years and finally had enough with the horrible internet and poor service. My internet was constantly going in and out. It was slow that I could not upload assignments. The tech couldn't figure out why and decreased the internet speed, but I was still paying the full price. The company raises your bill and doesn't tell you. No call, no email. Just a small, fine print on your previous bill stating that they're increasing it $10 per month. The website says that they will only do this once per year, except they raised mine twice in one year.

I have had Frontier for over 20 years, the internet in the beginning was good but now it is terrible. It's like having dial-up internet. Got tired of internet dropping all the time. Went with Starlink. I asked for internet to be terminated and was for 1 month but now I keep getting billed for internet. I want just land line with no internet, but Frontier keeps telling me they can't do that because I have DSL, really, what kind of company does this. I would rate them zeros stars if I could. Will get rid of all of Frontier services.

Customer service is the worst. You can never get a hold of a live agent, or talk to someone on the phone. I tried to set up autopay since the beginning and it never goes through. I get a email 3 months later says I'm past due, Thinking my account is setup on autopay. Every time this happens. So frustrated. They their Giga is the best but it isn't. Every time log in the portal its says there's an error but they know how much I owe. I don't know why I switched from Xfinity to them SMDH. If someone read this in Frontier land please respond back sometime in the near future!!!!

Frontier Communications is the WORST, most infuriating business I've experienced. Despite having already established service with another internet provider, I was made to endure a 10-15 summary of incentives to stay with them. They would NOT proceed with my request to cancel until I heard their entire shpeel. 15 minutes of pointless gab with a loud, constant, irritating 'CLICKING' in the background every second - I'm guessing in the hope that I would surrender and stay with them. To add injury to insult, they directly charged my bank account $50 today for a RESTOCKING FEE of the equipment I sent back. Unbelievable!

I would give zero stars if I could. Two gentlemen came to my home today on two occasion, moved my no soliciting sign blocking my doorbell, and rang my doorbell and knocked on the door. When asked on camera if he moved the sign to do so, he said he did. I will continue to leave bad reviews as long as these gentlemen continue. When I called your service department, your service lied to me and told me that they transferred me to the "Office of the President" yet they could not name the President. Your company is a sad joke. Stay away from my home.

We changed from xfinity to Frontier recently. Our internet has been out since Friday morning when I left for work. It is now Wednesday afternoon and nobody is working on the issue. I have never been so displeased from a company and their communication or lack thereof. There still is no resolve on our issue and I don’t know when we will get it back. I’m done with this joke of a company.

As Required by Law. Frontier will smugly inform you that they are going to drive into your backyard and tough luck about your new storage shed, garden, flowers. lawn. Buried your fur babies. They do not care. Fence been in place for 30 years. Don't care. If a company treats you and your property with the As required by law attitude "we don't care" then how do you think they will treat you as a customer (WE DON'T CARE) **. Google Rated 1.2 Stars.

I would give 0 stars if I could. While the service was generally good with Frontier, cancelling has been absolutely TERRIBLE. I called in December to cancel my service, first I asked their Chat Bot, which said I needed to call and couldn't do it via their Chat Bot. So I called, 12/2/25 at 2:22 pm. I cancelled my service, or so I thought. They never cancelled my service. I got ABSOLUTELY NO notifications since then. In March, I received a notice that they were going to send my bill to collections.

Years ago, we cancelled Frontier landline service because for four months, they didn't fix the line. It turns out they didn't cancel the service on their end. So we've been billed for years of no line being connected.

It's really odd that when I complain to Frontier about my internet speed being half of what I'm paying for, after they tell me it's fine at the box going in, must be my problem that it suddenly speeds up to 800gig plus for a day or two, then goes right back to half of what it should be. Can't wait for the other fiber company to get set up here and see what they can do.

We were trying to get the service from Frontier, and scheduled an appointment on 4/18/28 in the morning. There was no phone call or text confirmation, and they canceled for no reasons. We were so patient and rescheduled to following weekend 4/25/26. We were waiting until 11:00am and we called Frontier as no show. They said the appointment has been cancelled. We told them it’s the second time cancellation for no reasons. Then they came later afternoon and could not finish their job. The guy said someone will come on Monday. Another guy showed up on Monday but again, he didn’t complete. Today, someone supposed to come to complete the process then again no show and unknown reasons canceled again. We don’t know what’s wrong Frontier. We are going to cancel this company - BAD BUSINESS AND CUSTOMER SERVICE!! We don’t want to deal with!! We even don’t want to give a star!!

I would like to say I couldn't get any help. Not from the csr or anyone else. Then I canceled my account and they charged me 50$ for a equipment restocking fee? Who the hell does that. What a joke. Don't recommend at all.

Have had spotty service for years. Static on line, service outages, etc. Dec 4th 2025 finally got a good technician that ran a new line from house to box at street. He submitted a request to have line buried in yard, distance about 40 yards. First ground was too wet, then it snowed with ice, etc. Almost 5 months later they said we had an appointment for this morning. Got a call and they need B4Udig to mark utilities so it will now be buried in next two weeks. We've mowed the grass three times so far watching carefully to avoid the area but 40 yards is challenging to mow around. This is ridiculous.

Our Internet has been down for several days over the last few weeks. Trying to get a hold of somebody at frontier is nearly impossible.. I cannot find out what the problem is or find out when a solution is going to happen. Somebody with some authority should put emphasis on the telecommunications of Frontier to communicate with its customers. They should be fined a hefty amount of money for their incredibly poor service and terrible communication communications. For anybody thinking about joining frontier don’t do it. It’s a big mistake.

I had 1Gig fiber and phone service with Frontier. Since I no longer needed the phone service, I requested that it be removed. I received an email confirming the complete cancellation of all services, so I called the retention department to clarify that I still wanted the internet service. After two more calls, I was assured that it would just be the phone. Two days later, all services were terminated and the rep told me that a work order had been created and a technician was coming between 8 am and 5 pm to perform the phone line disconnect, after which the internet would be restored. He never showed up, and by the time I called, it was after 5 pm. When I checked the status of the ticket, it indicated cancelled. Telling a customer that a tech will come by between 8 and 5 while closing at 5 pm and cancelling the ticket is inexcusable. Worst of all, it was the Retention Department that mishandled my account.

Frontier’s Gig Internet Service has been fine technically since I switched to them in January, 2026, as a 25+ year Verizon Wireless Customer. Their Billing and Customer Service has been TERRIBLE. I was told, by both Verizon Wireless and Frontier that as a dual customer, I’d get the 1st 6 months of Gig Internet Service free then begin paying $34.99/monthly. Instead I was billed $49.99 the first month then $34.99 the next month. First, Frontier’s “chat service” assured me I’d be credited when their Billing System “caught up”. Today I was told by “chat service” they’re not allowed to issue credits for overcharging my account and there’s no way to speak with a customer service representative on the phone. Frontier’s billing is a SCAM and they simply refuse to correct their billing errors. In essence, Frontier overcharged me for their product and refuses to credit my account for the overcharges. THIS IS ABSURD!

I have been customer since available in Rowlett Texas. I had trouble watching cable movies I bought and called customer service and had trouble understand tech. He sent me break cable box and router. The cable box would not load spent over an hour talking to person and finally he agreed to send new one. Then told me to send both boxes back or I would be charged for both. I called the second person, said do not send back. This whole process was uncalled for and understand customer service was horrible. I am very disappointed with Frontier

We had Frontier internet installed at our home in Colleyville, Tx. on February 24th, 2026. They had to run their cable across our street. We were told that the bury team would come out in a couple weeks to bury the line under the street. 2 months later, it still is not buried. In the meantime, the cable got ran over so many times that it got cut, and we lost internet.

If there was another option for services in my area I would take it but unfortunately there is not. Been trying to get services for a week and requested service 2 weeks ago. Customer service is a joke. Spoke to 20 different reps and no one can help.

Never chose Frontier. They trick you into having their service with low costs, then suddenly when you need to quit because you are moving or something they charge you additional closing fees and restocking fees and you end up paying more that what you would have if choosing another company. When I move, now I ask the internet company about this, and they always say we would never charge, unless you do not send us the equipment. Also, the quality of internet is not very good, where I was living they said that they needed to upgrade the connection so halfway into the contract they even charged $5 additional monthly...I got played by an internet company.

Could not be worse!! Internet service with DSL is horrible. Customer service via any method - chat, phone, internet - is the only thing worse than the internet service. Poor bandwidth, often needs to refresh. Horrible!!

I called when the main cable TV box stopped working halfway through the day. Also our landline phone had no dial tone. Our TV, internet and phone was placed on vacation mode and had been taken off vacation mode 6 days prior. Phone did not come back on when TV and internet restored. I was on the phone with overseas customer service for one and a half hours.

Cable left on ground over the winter. Took 1/2 an hour of being talked over to find out I needed to call 811. When I called back for a supervisor I was hung up on. Tried chat. They disconnected before I finished. Incomplete installation.

Absolutely horrible. My price went up without any reason and when I called customer service they said they would correct it. Or course it never was corrected. All though the customer service rep was polite. Nothing got done. I am looking into finding another provider in my location.