Cricket Wireless Reviews

My experience with Cricket is amazing. One fee every month with no hidden fees. I first had a Cricket account in Texas and was amazed how easy it was to purchase a really good phone and phone service. Never had a drop call or a lousy reception. I’m very happy with Cricket. Seven plus years and I will never go back to another company.

Happy with coverage and customer service. Brought my own phone at first. Am currently using a Motorola G7 that is serving me well. I use high speed internet at home, so hardly need 2Gig plan I have with Cricket.

I experienced dropped calls so many times I can’t count. It was very embarrassing because I would have to call them back and at times it would drop again. I guess you get what you pay for! I even got another phone just so I can use when I couldn’t use the Cricket.

We switched to Cricket from AT&T because the cost was outrageous. Cricket looks great on paper. Great price for what you get. NOT in the late afternoon, through 10 or 11 o’clock we don’t have access to the internet. We have a terrible time texting a picture during this time too. We have been looking for another phone company but haven’t had any luck finding good pricing.

$20.00 mo. Prepaid has unlimited data, text, and call; some restrictions on non U.S. and other calling. Has fantastic pricing for its service. Rural areas are a little bit troublesome, as with all. Overall, it's very a satisfying prepaid option for the price and service. I recommend trying them.

It was easy working with Cricket. But I have a business acct and prices were too high. The people were easy to work with, had good phones to chose from. Lots of places to chose from as well. Would definitely use for a quick replacement phone and plan.

I don't know if I can put in a hundred words but I'll give it a shot or two. I tried years ago for one of Cricket's cell phones but just for a phone itself was wayyyy over my budget. I'm a senior and can't afford no $50-$80 and that don't include any plans at all but was wanting one for sure but no one there would work with me and no matter whom I talked they wouldn't budge no one bit. I had even thought about keeping my own number but still to no avail or good plans was still too high for this senior!!! Just was no good.

Very simple plans to choose from and also they have some really good deals when you switch your number over always have to check out the website to see what they have. But they also have payment plans for the major phones that everyone seems to want nowadays.

It's great! I would recommend Cricket if you don't use more than 5 Gb of data per month. The coverage in the SF Bay area is excellent and the plans are very affordable for low data users. This requires that you use your home WiFi whenever possible.

Cricket is a great company. I have been with them 2 years now and have had a great experience being part of their family. I have been with other companies but the bill was very high and I had a lot of drop calls all the time. With cricket it was different.

Horrible connections, worst customer service at service stores. Once had a representative in a store tell me they didnt diagnose phones while she herself was chatting away on her personal phone. Sucks!

Love this company and the service their team of experts provide is unmatched! Anytime my sons call in for assistance, their team provides the right answers in a timely manner. We couldn’t ask for a more affordable plan!!

Cricket have excellent service and their plans have improve so much. I would recommend to anyone. It is very affordable and has help so many people. They really make it affordable for many people under different income status.

Cricket wireless was not a good service provider. I always lost service in my home so I had purchase a home (internet) based service. The service was also spotted in other areas (dense residential communities and rural areas). I always had to refresh my phone, power on and off, several times to get better cell coverage.

I liked having Cricket. Their phone are adorable so are the plans. They made it very easy for me to come in the store as a first time customer. I was easy to switch service. I really do appreciate that.

I purchased a Moto E5 Supra from Cricket Wireless a year ago. The phone has been working fine up until the beginning of this year. We noticed the signal level on the indicator was always less than one bar. Needless to say calls are dropping left and right. We have spent 3 hours in the Cricket store trying to get the issue resolved. They moved the Sim chip to a different phone. They put a new sim chip in our phone to no avail. The Cricket store rep had advised that we were still within a warranty. To have the phone replaced. They assisted us in setting up the return and a new phone arrived 48 hours later. Only to notice that the new phone had a broken case on one of the bottom corners which they tried to glue back in place but was already becoming separated.

I used Cricket in the past and was a customer for long time. What I did notice about Cricket was that I paid for a plan with unlimited calling. When I talked on the phone for a long time with my sister, the call would automatically drop and you would have call back. This happened every time I made a call to a friend or family and stayed on the phone for an hour. We had a lot to talk about because I do not talk with my friends and family very often. The are not the only prepaid carrier that drops your call or slow your internet after a certain amount time. They advertised unlimited call or pay for unlimited internet and see what happens to your phone and internet through Cricket. The reason why l left was because of the numerous dropped calls and I had their internet and that was slower than snail at the end of the month. The price you paid was not worth it.

The best part about a Cricket is the price - 3 lines for $90 unlimited everything. You can get 4 lines for $100. It’s a lot better than Sprint. I paid $189 a month for 2 lines and didn’t get any better service. I will say although I paid Sprint for 2 months after I switched to Cricket but could never get my iPhone 7 to work with Cricket. So I had to buy a new phone. I found the prices of the phones less at Cricket than at Sprint too. So as far as I’m concerned, I’m much happier at Cricket than with Sprint. You can pay online, by phone or at one of their locations. Everything is easy. I like that they don’t try to make you sign a contract to lease a phone like they did at Sprint. No more phone contracts for me- I’m very happy with Cricket.

They have plans that fit the needs of individuals and families, cost efficient and affordable for any customer. Customer service could be a little better and for the most part they do offer assistance when in need of falling on hard times by offering split pay on your monthly bill. Service of great in most areas, even rural parts, and on water.

Well for starters they lie about you switching and getting a free phone then the customer service sucks along with the service. They do have 1 thing going for them and that's the 4 lines for 100 but if you try to switch from them off your account to someone else's they charge 65 per line to switch then your mins and etc and not only that but if your phone runs out of mins they charge you 15 to turn back on on top of your mins. Never will I go back to them.

I LOVE THIS PHONE SERVICE. Great customer service. I would recommend this company and post on my fb pages. I support them all the time.

I went thinking about the opportunity to get some stuff for my money and then I was disappointed that I wasn’t gaining anything of value. I don’t like the way that they don’t provide services for good phone services or free phones.

I like using my Cricket Samsung Amp Pro. I had it for about 5 years now, it has not let me down. I am about to upgrade it to a Samsung Galaxy 10e. However, my current phone is still working very well. The only issue I had was no service in the rear of department stores. I was told that the companies put a block towards the rear of the store to deter their employee from using their cell phones while at work. Therefore, cricket wireless is great and I will definitely continue with them.

I have had Cricket for 15 years. The phone and customer service is phenomenal. Coupled with their price is very cost effective. I love the fact that I have unlimited everything and it always works. I highly recommend them.

I had switched from another service to Cricket & had gotten my phone for 'free' excluding all the other charges. One 'pro' about this service, is that the data is pretty good w/o using WiFi, a few 'cons' about this service, is that it doesn't always carry good cell coverage, another flaw, from a person who lives paycheck to paycheck, is that if you aren't able to pay your bill by the day it's due, they charge you a 15$ late fee on top of the bill. Another downside,.. they don't ever give any good deals to their loyal customers, & they don't give any good deals for loyal customers wanting to upgrade, a good phone company should show their loyal customers some appreciation at least sometimes.

I personally like Cricket Wireless and services but I would like to add few things when it comes to compare with other prepaid companies like Metro PCS or Boost Mobile. Just like other companies offers unlimited plans for $50 and also offers Amazon Prime membership or Google One but cricket doesn’t offer something like that plus on their $55 plan there is a limit of max 3Mbps internet speed while in other companies there is no restrictions like that and also the last thing want to mention is the phone variety or offers. Cricket offers free phones but not as good as competitors and also they bring new models way before than cricket so these are some things I personally believe if cricket works on those then it can beat any competitors.

Reliable service for rural areas where it’s difficult to get a signal. Add the cost savings to that, and you can’t afford not to switch. I was happy to not have to pay all the taxes and fees that get added onto the billing from non-prepaid plans.

I have been with Cricket for years. No issues with the service at all. Very kind Customer Service reps. They ask you what you are looking for in a phone and don't try and sell you something you don't want or need. Very upfront and honest place to do business with. Great value on the plans.

I was with Sprint for 16 years. Was good. Then prices went up more and more. I was paying $600.00 to $ 7000. I choose Cricket now. Is much better customer service. Is the best price for family plan. Much better. I recommend this company for every one.

Cricket offer a variety of smartphones at a discounted purchase price, and some models totally free. It gets better...Cricket also gives you a discounted monthly plan for the every line you add to your account. There's more!! When it is time to pay your bill, if you're over budget that month, or have emergency financial issues, they will allow you an extra 30 days to pay. They will also let you split that bill up if you choose, and make payments. Last but not least...their service area coverage is awesome! Thanks Cricket!???

Switched from Verizon and cut my bill in half. Transferred my Galaxy S6. I think if I had a Cricket phone I could send pictures in my messages. So far have had to use WhatsApp. Otherwise would have been happier. Unlimited data is great.

Excellent cell phone service, texting, data usage especially for the price. Best value at present is four lines for 100.00. Only used customer service once in a 2 year period and was very satisfied with courtesy and knowledge of my phone issue. Would be great to have more Cricket stores for convenience of buying equipment, starting new service, paying bill and buying new products.

This phone company is alright up to a certain point. The cost is lesser than most phone companies. The service is fine but sometimes drops calls. They can't seem to keep up with what your bill costs. Representatives are rude.

Had these clowns for 2 months. Had trouble finding renewal cards. They actually opened a store in my hometown. The manager did my renewal. Cricket wouldn't activate my phone saying I owed them a late fee. Would not refund either. Who needs this?

In 2010 I bought a Cricket phone for my car trip from Albuquerque, New Mexico to Texas. It worked fine until I crossed the border into Texas. I called them from a pay phone and they told me it wouldn't work except in New Mexico. Be careful and ask questions. I told them at the time of purchase why I was buying and it made no difference - no refund given. Cricket opened a store in my Texas hometown recently - I shudder when I drive by.

I had Cricket Wireless service for just over a year. Unfortunately my daughter was added to my plan & her location wasn't completely covered by Cricket so I switched to TM. During the time I used Cricket, it was decent service for the price.

I just got it this month or February 5 but so far very good. It allows me to do upgrades without needing WiFi and the speed is great. The cost is much less than my prior service provider and that’s the main reason I switched. I’m getting unlimited data now and didn’t before. I’m getting hotspot that I hope to try using soon. And main thing it’s less expensive.

Worst customer service I've had with any phone company (including T-Mobile, Metro PCS, Simple Talk). Switched to Cricket and main line had no data service but the others did. Went for 2 weeks without data, calling every day, while they did nothing but "close out" my service request when I didn't answer three first call. Hello, I work!!! At a high school. I can't answer the phone in the middle of class. That doesn't mean you can ignore your breach of contract in not providing what I'm paying for! No refund for the time I was without data either. Just horrible customer service. Will never recommend Cricket to anyone.

Cricket is that company you want to turn to when you are low on cash. They have a variety of plans that are decent to chose from. They have also increased their service area of locations. They have many more telephone options to chose from now and great customer service at a low cost. I turned to them when I hit rock bottom. They were very understanding and they worked with me through my hard financial times. The phones they offer are good quality phones that are comparable to Apple, Verizon or AT&T. The service is just as good for probably half the price. I am from El Paso, TX living in San Antonio, TX. I travel back and forth by car. I always get good reception with service by Cricket in the middle of nowhere and that is what I mean by saying that they are increasing the service of area of locations. They are buying more antennas. Cricket is the way to go economically.

I was mostly satisfied with my Cricket service -- until I realized I couldn't cancel! When I found a more suitable plan with another company, I tried to contact Cricket, only to have their system bounce me around from machine to machine. I couldn't even reach a live person. I couldn't cancel online, either. I finally had to contact my bank, which called Cricket and ran into the same problem. Thankfully, Wells Fargo both stopped the auto-payments and refunded me for the billing cycles when I'd been trying to cancel. I hope Cricket has changed its system, but I would not use the company again.

When a hurricane came through a few years ago our Verizon phone had no service whatsoever but our Cricket phone did...hmmm says a lot. I would most definitely recommend a cricket phone especially during a hurricane... Verizon wireless should step up their game to be so expensive.

Cricket is a great service provider. They have knowledgeable customer service representatives that are always there for any concern of their customers. The value is amazing for individuals and families alike. There is a plan for everyone.

I had Cricket for almost 12 years. I like it that with automatic bill payment it discounts your bill 5 dollars. I think they should try value more their long time customers. Their signal is pretty good.

Cricket Wireless may not have the fastest data, but for the price it works for my needs. For $30 a month, it is a lot less than what I have paid for my previous plan. I have my billing on auto pay so there are no interruptions in service.

If you called for assistance you could be charged $4.00 fee, but no fee if you went online, didn't like online service. Prefer to talk to an ENGLISH speaking person, which NEVER happened. But never had problem with tower service except in state of Alabama. The service I have now is cheaper but I have had dropped calls already, never had that with Cricket.

Janie was very polite. She answered all of my questions efficiently. Janie helped change a phone number, and helped upgrade my daughters phone to a new Nokia 3.1 plus with a bundle package. All while I was in a hurry.

Terrible customer service in N.Troy. What is the dictionary meaning of an upgrade? It is not that I get to buy a crappy phone. Melissa in this store was extremely rude and incompetent. Needs to learn how to treat customers. After I left this store thoroughly disgusted I went to the Hoosick St. store. Lisa was amazing. Such a great representative for your company.

As far as price of the monthly subscription it's a little lower than others but the price of paying high end on a phone that has already been on the market for a while is the downfall. The options for phones are lacking and the free phone option at other retailers in same market range at least offer some type of variety in free options, Cricket has very few choices if any.

It may be very different now but a few years ago my experience was terrible. The coverage was weak, the service was worst and they had too many extra charges on top of the prepaid costs. Seems like the company did not care after they got the sale. Could not trust this company so I switched to a regular company with a regular calling plan.

I think Cricket is a very good prepaid phone company. Offers good phones, good service. Customer services is always helpful, polite when you go to their local stores. Their plans as are awesome, the service connections, data, loading time excellent.

Cricket in my opinion, has the fairest price, the best service, and you can use other phones with their service. It's a trifecta!??? Add to that their various easy to reach locations and friendly customer service then it's a slam dunk.

The phone plan and price were okay for being free. They give a brick phone though so it's slow and harder to see and use. It should be better with something everyone could easily work and have access to,

Well Cricket is a subsidiary of AT&T but that is about as close as it gets to being anything like AT&T. With Cricket you get what you pay for; the service is shoddy, you will have dropped calls, DO NOT do their phone financing or you will literally pay double what the phone is worth. In their terms and conditions they tell you that you pay 100% extra for the financing. Their customer service is not very well educated in cell phones or tech support. My local store has people working in the store that do not know the difference between Android/iOS/WindowsOS. It is a sad fact, and I highly suggest looking elsewhere.

I used Cricket for more than a decade, in Upstate New York, and I really appreciated their flexibility with payment extensions when necessary, their set monthly bill payment prices, their outstanding helpful customer service support, in store and plus on service calls, too. After moving back to Florida, I switched carriers, however Cricket will always have a compliment, from me, anytime their name is brought up.

Cricket has pretty good service. Service plans fit my budget and the many lines per family are great. When you need help from customer support they are always available and very knowledgeable and will help you with every phase of your plan and technical support. .

I had Cricket service about 2 months ago. At first I was excited to get me my first smartphone. When I went in the store to tell the 20 something girl working there that I didn't understand some things about all this smart stuff I'm older so I didn't know she took the phone out my hand. REALLY she did and just was pushing a lot of buttons and handed it back to me. I said what was all that. She know what wrong I was like no way. Then the last thing that made me change companies was I paid my bill through their app and thought it was fine. Well it wasn't fine. They said they didn't get it. I had proof. They they said, "Well I don't know. We didn't get it. I said, "It says right here you did." To make a long story short I went up the street to Team Noble.

I enjoyed using Cricket, it’s fun, fast, great clarity and nice sound for listening, while jamming to music, or listening to a podcasts, our weekly round up paper would be sure to keep everyone on the in.

I love the service and hardly get dropped calls. I have a family unlimited plan and it's a great cost savings compared to what some other companies are charging. Even though the service is great, since AT&T bought out Cricket I have noticed that sometimes the reception is spotty but overall, it is a great plan that they offer for unlimited service.

It does not give you what they tell you it gives. The service is very poor and internet is even worse. To prepay it cost more than it’s worth. I feel that all prepaid cell phones are a waste of money. You could buy a nice phone for what you pay each month.

Salesman was friendly and efficient. Phone selection is smaller than most retailers. Average cost per month is less than most larger phone companies, but the variety of plans to choose from is much smaller.

Supposed to be running the same way as AT&T. The same network. But often download is slower and there are way more dead spots. Also, there is very limited choice of phones. Prices are hard to beat, especially on the older plans. For budget carrier it is a good choice and would recommend.

We have been using Cricket for over 3 yrs now without any problems or issues. If you want a no-frills carriers Cricket is the answer. Voice and data plan with automatic credit card debit is the lowest available. Just recently they are some additional plans are available such as wireless calling, unlimited data and mobile hot spot. Like other carriers new subscribers get a better deal than upgrading a existing plan just like the other carriers. If you want to purchase a phone with a plan the selection is limited so it is best to purchase a unlocked GSM phone from eBay or Amazon or the many other on-line sellers.

$80 for 2 lines with unlimited talk, text, and data is a terrific deal compared to what I was paying for a limited data plan with AT&T. Every time I have stepped into a Cricket store I was made to feel like I was important to them as a customer or prospective customer. The techs were pleasant, accommodating and knowledgeable. My phone, Samsung Galaxy A50, was not one of the models they stock, but the techs seemed to be very familiar with its operation.

We have been very satisfied with the service and range of this company. We have found coverage is the same as our previous company. The cost is the same from our old company but the phones we have are newer and we have many more features. We now have unlimited data, phone, and text whereas with our prior company we only had flip phones and only had phone and text services. I would recommend Cricket to anyone looking for a new carrier.

Free phone was decent. Service generally works except in the outer limits of the city. Compared to other rates with premium carriers it has been good enough overall. Nevertheless my support issues began before I even activated my phone. The site had promised me 1-day shipping before the daily time cutoff. Mine took two days to ship though. So it didn't arrive before the weekend and it inconvenienced me twice because you have to be home to sign for it. Support absolutely refused to do anything about it.

If you live in the country, this is not the company to use. They have shotty service in the country where you have to constantly and frequently update to see if the signal from the nearest tower reached your phone for service. Not worth it for the price!

Generally good quality of connections. However, had encountered several instances where Cricket without any notice disconnected service to both our phones even though service was paid up. We found out when we could not call out or receive calls. Had to go by Cricket store for them to correct. They had no idea why it happened. But this has happened 3 times over the past 2 years.

I switched from Verizon to Cricket and the service is great. I needed a phone that would allow me to link up to my Wi-Fi because where I live I only get 1 signal bar. The LG Harmony they recommended works great.

Wifi is not of great quality and price is higher. Customer service is good. Discount for auto pay but they charged me before due date without letting me know. They did change the due date so it ends up on date I wanted. Was fortunate bank didn't charge me.

Problem with basements Apts and garden Apts. Would lose signal when in the grocery stores also. Sometimes it would drop calls due to weather also. Other than that I was pretty happy with the service and quality.

They have amazing plans for a great cost but the service is horrible. Depending on the type of phone you like, they can be cheap or overpriced. They have lots of locations and good customer service. If they had a better network/cellular service they’d be a great company.

Over other companies I’ve dealt with, Cricket wins hands down. The only thing I’m unhappy about with Cricket is that my signal is not good all the time. When I first got Cricket I had full signal all of the time at my home and now within the last year, it goes in and out. I’ve addressed this problem with Cricket but they tell me nothing is wrong. My opinion is if nothing is wrong then their AT&T towers in the area need to be upgraded.

This was the worst cell phone company I have ever used. There was too much advertising that would pop up all the time.. I used this company for a month because we had already paid for it, and we got 4 supposedly free phones. However upon looking at the total cost we ended up pay around 10 dollars for each phone.. And we couldnt use them anywhere else because of the Cricket company.. We had advertising popping up constantly. It was the worst. The 4 free phones they were advertising was a joke.. It was the worst. I do not recommend this phone service at all. I went back to Metro PCS. They are by far the best with no contract, no hidden fees, great hotspot service.. Stores everywhere. The employees are very helpful..

The cost of the plan is the only thing that interest me. The service is terrible meaning in certain areas there is terrible. When traveling this phone could not be used in certain region. I don’t like having a phone that I cannot use when I need to use it.

I appreciate the offers presented by Cricket - it's affordable and good value for the money spent each month. For that reason alone it's worth the effort to switch providers because the service is just as good!

My wife and my move to Cricket Wireless was beneficial in the monthly costs of $40 each per month with unlimited Talk, Text, and Data and the benefits of AT&T wider network than that of Sprint. Phone works well and the overall programs works great for us.

Why pay exorbitant fees for cell phone service when you can get the same service for about half the price. I have been using Cricket for many years and notice no difference from the big names cell phone companies. I get unlimited service for about $50 a month, even less if you dont need unlimited data. Give it a try and you'll never go back. I even received a free phone when I signed up.

I been with Cricket for over 10 years now and have never missed a payment. So for the 1st time I forgot cause I was at the hospital sedated for a procedure I forgot. Wake up this morning my phones are off. It hasn't even been a few hours of being off and I'm being charged a $15 reactivation fee when it states that it only applies if it has been off for over 59 days. You call them all they say is there is nothing they can do the system issued it. Well guess what it's something I can do about it and that is go somewhere else where I am valued. Even after dealing with so many issues where they took it upon themselves and changed my plan without my consent or knowledge I stayed. But I refuse to be taken advantage of. They have become the worst phone company ever. It is always an issue with them. The lady said we are getting so many calls about this. Well that should tell you something.

I travel a lot as does my wife. We have a family with 5 lines. Price and package is great. Only problem is that any airport or area with many people Cricket throttle with full signal means you barely have any service. DCA LGA RDU ATL SFO BMI JFK CLT you name it. Cricket should be honest what throttle means. It's not temporary. It’s permanent any place with many people. I check with my ATT friends they have no issues. Class action needed to force bad support to acknowledge this is not temporary rather all the time. Cannot even iMessage.

I have been a Cricket customer since 1996 and now days any requests you try to make towards changing anything on your plan, or try to change your payment due date or anything at all for that matter has hidden fees. Say you want to change your payment due date to one day after the day it is due, they want to charge you 6$ and some change. If you have 2 lines on your account and want to remove one of them they want to charge you around 43$ to do so. I have the 60$ unlimited plan and added a extra line for my GF about 3 months ago and not including the monthly bill I was charged 147$ for it. Straight up rip off company cricket has become. I have had Metro PCS before and they aren't much better but probably going to eventually change back to their company because don't like being ripped off when I need something changed on my phone service????

So I decided to get my kids on Cricket Wireless, the service was inactive for a few days. I attempted to make a payment, and since this is prepaid service, you think you going to pay for what you use. Well this company changes your due date and tell you for a fee and tell you that fee is a reconnect/reactivation fee, words of an agent I spoke to “Samantha”, "Ok, we are changing your due to the 29th of each month, you may pay $100 to restore service." “My words” but 2 lines are suppose to be $90, she stated, "To change your due date there’s a reactivation fee $10," I did not request to change my due date but only to pay for services they will be using, isn’t that what prepaid is?

I've been a loyal customer of Cricket Wireless for 6 years now. The coverage and price was amazing until 2 years ago. Calls keep dropping, sometimes I'd be or of service for weeks at a time with no way to contact them. When I finally could contact them they'd tell me to go to the nearest cricket store.... The closest one is 2 hours away.

I've been with Cricket off and on over 5 years. The service (data speed and coverage) has been on a sharp decline in the past year. Recently my four lines all suffered incredibly slow internet leading me to call in support. Long story short, Cricket (via the phone and chat reps) told me to deal with it or leave. They showed ZERO interest in keeping a long time customer. Fast forward two weeks and they have suspended my lines, refused to release them to another Carrier (in direct violation of Federal FCC law) and somehow my "current bill" is $158 on a "4 for $100" plan after I expressed my displeasure with their service and support.

My mother has been with Cricket for 7 years and I was added to her plan 2 years ago. The phones always freeze up and my mother has been unable to receive calls or make them for weeks now. When she contacts them they say they are fixing the problem but nothing never changed. Due to the horrible service we decided to switch our company in February when our month of service is up. My sister also is a part of the plan and she had to do a insurance claim last week for a new phone. She received it and called cricket to activate it. They said they would not turn it on because we are switching companies remind you the bill is already paid till February 11th 2020. My mother spoke to a supervisor who said the same thing. How can they take our money and not provide service. Dont go through them. Service sucks and they are thieves.

I'll be leaving Cricket. After being a loyal customer on auto pay, they refused to give me a refund after I decided to take a month off service. They said it's against their terms and conditions. I explained that sometimes exceptions can be made in an effort to keep a customer. I'm leaving them forever.

I had switched from a reputable carrier to Cricket Wireless. I moved my family plan of 4 lines to Cricket wireless about 2 years ago. Upon requesting a new number for one of my lines, customer service changed the wrong number, not the one I requested. I had confirmed twice which number was to be changed. She also repeated which number she was going to change. Well, she changed the wrong one, my business telephone number of ten years. They were unable to recover my phone number. I am currently in the process of ordering all new marketing material for my company as the phone number associated with my business and products is now invalid. This will cost me thousands of dollars. This company is a complete disgrace and offers absolutely no attempt to resolve the issue. My advice for anyone looking for a discount phone plan, DON'T. Pay extra and buy your service through one of the major 3 providers.

DO NOT USE CRICKET WIRELESS!!! I am so upset that I TRIED switching to CW, it has been nothing but trouble. I was never able to even activate and use the four phones I purchased from them. There is apparently an internal error which is prohibiting it. I am now fighting to receive the $750 dollars for the phones, and the plan price refunded. What an awful experience!!!!

My husband is 79 and not a techie at all and all he wanted was a basic flip-phone with voicemail. We have had an account with Cricket for almost 2 years and their hasn't been any problem with the reception of the phone. Today, I wanted to update billing info so I tried to log into his account and it said it didn't exist. I tried using the phone number... Again, it said it didn't exist. I got on chat and the Rep. told me his account has been erased due to lack of activity on their site. What??? Why would I need to go to their site if there's no problems? They haven't had a problem taking our money every month...and how is that even possible if the account has been erased??? She said he would have to set up a new account. This doesn't make sense to me. He likes his phone but I'm thinking we need to ditch Cricket and I need to put him back on TracFone (which we've had since 2001 and no problems whatsoever).

Customer service is terrible! I had a phone that failed after a couple of years and purchased a new one, They automatically put insurance on new phones which is free for the first month and then the bill hits. When calling to cancel, the customer service reps talk right past you, presumably in an effort to confuse your message. Not a good experience. I finally had to tell the rep to shut up and listen.

I have been with Cricket since April 2017. Generally satisfactory. At different points I added both of my sons and there was no problem. This week 1/11/2020, I replaced my phone because the microphone had failed. I kept my number and thought everything was fine until I heard from a coworker that the company was upset as I was not answering my phone. I tried to call and received a message that I was cut off for non payment...I had been on autopay since April 2017. My option now is to check out ** to switch all three numbers. If it was possible to give a minus 10..I would do it. Given the spotty coverage and now the miserable billing and customer service I hope they collapse.

I've been with Cricket Wireless for several years. Over the past several months, Cricket data is practically non-existent, especially in the afternoon. I have been in contact with Cricket several times. After providing my name and address I was informed that cell tower repairs we being done. That has been the message for the past three months. I honestly believe nothing is being done. It's not as if I live in a data desert. I live in a large metropolitan area on the east coast. It's time to look for another another cell carrier. Right now my connection is so bad, Consumer Affairs website is having trouble connecting with reCAPTCHA for me to be able to post my comments.

Bad experience. My husband put me 2nd line. 4 days later I get a text, "You owe $36". How? When I got my 2nd line I paid a prorated amount and told me it was due the next month. Now phone turn off and it's store fault and nobody want waiver it. Cricket ain't no good in customer service.

I started my service at Cricket about 3 or 4 months ago and never once have I been treated like a new customer just another everyday person. That’s OK. I get it. They’re a big company anyways so I’m new to this company and I end up breaking my phone. I go in to see what it’s gonna cost me to get a new phone and They proceeded to tell me I’m gonna have to pay the full price of the phone. Didn’t mention that I had insurance on my phone. Didn’t mention I could upgrade. They did nothing do you help me so I get home thinking I’m gonna have to buy a phone outright with money I don’t have. I get online on their web site. I read my add ons. Wow I have insurance, then I read that you can upgrade every 90 days!

Out of the goodness of my heart, I let a friend have one of my five lines, with my daughters and myself taking the other four. After two years I told this friend that I needed the 5th line so could she please get her own account. Before she did that I went to Cricket and bought a phone and asked them to transfer that 5th line that my friend was using onto my new phone. They charged me $10 for a sim card and $25 to configure the line. Plus the cost of the phone. When I went home the phone said "emergency calls only." I called cricket who gave me the biggest run around with all these reps and finally a supervisor who had no idea how to help and asked the same questions over and over.

Added data and it didn't even go through. Frustrating customer service. Their not service is useless. Continuous problems that I end up having to go to the store to resolve. Had to go to Facebook to send a message.

Needed to make an extension on a first bridgepay. A bridge pay is when you pay for 7 Days of service to prevent your phone from being disconnected. I had to make an arrangement for a second one. Spoke with Ruth who was a manager in customer service. Ruth set up a second bridge pay for me for $15 as a one-time courtesy because I was such a good loyal customer of 5 years, so she said. Made the bridge payment as promised, and Cricket still cut my phone off.

We have an issue where of the 5 lines on the account not a single one will receive the temporary password for the forgot password process. Why am I even going through this process? At some point within the last year with no notification the online account was deleted. We are on autopay and I rarely (pretty much never) need to log in. We have been in this state for YEARS. I call and after 1.5 hours of customer no service troubleshooting and repeatedly telling them the issue they finally open a "tech support" case. This has happened 4 times now. "Tech Support" will call in 2 minutes after a text message to one of the 5 phones and if you do not answer the call they close the ticket. You cannot call them back and reference the support ticket number, no method to contact the support tech in any way.

My wife and I have cell phone service with Cricket for a little over a year now with no problems. We bought a new iPhone 7 for our daughter as a Christmas gift. She was so excited but!!!! When we tried to activate it just kept saying error so we called customer service. My wife was on the phone and they couldn’t get the phone to work either. The next day she went to the Cricket store and waited for 3 hours!!! Still not activated. My wife and I have called them everyday after that. Customer service just tells us we have to just wait while they work on the problem. I also went to the store and was there for over 2 1/2 hours and still not activated. It’s been 11 days now and our daughter still can’t use her phone. We are so disappointed on how Cricket is handling this and most of all I feel bad as a parent because the Christmas gift we gave our daughter doesn’t even work.

So I'm posting this here because Cricket refused to post this on their webpage. I see nothing wrong with it. Just a negative review showing their procedure is WRONG and unfair. Broken. I bought this phone and two Stylo 5s for my family for Christmas. Didn't open them until Christmas morning (ordered online) everything about the G7 is great. I love Motorola. BUT cricket is a JOKE. I switched from Metro and wish I DIDN'T. I put all three phones into cases and put screen protectors the moment we activated them Christmas morning. That night I was playing a game and noticed a hair on my screen. Lo and behold it is not a hair. The screen is cracked. NOT THE SCREEN PROTECTOR! The actual phone. I spent hours on the phone with the warranty department, customer service, the website. I was hung up on, transferred to people who didn't want to hear my issue or couldn't help and would transfer me again.

I WAS a customer of Cricket Wireless, since the 90’s. Recently, I had an incident in which case I was not accommodated at all by Cricket. Please hear me out, because THEY DID NOT. I had an account by myself, one line, one person, one bill. A friend of mine was declining in health, so I decided to take on his bill to lessen burden. Eventually, several months after doing so, we decided to merge accounts to alleviate 2 different payments. When we did so, I requested to put his account on mine. Hence I was paying the bill with my account. As to my knowledge, I assumed this is the action they took. Then, unfortunately, my friend passed away so I called CRICKET wireless, obviously gave them a pin of sort to take my friend off the account and discontinue the service since he was NO LONGER ALIVE!!!! Again, my assumption, figured they took him OFF MY ACCOUNT!..

I referred my parents to switch to Cricket Wireless. I got the referral URL link and emailed it to them. They received the email and we clicked on the link. The link brought up a web page that said the referral code was emailed to them. We were in a hurry, so we didn't wait to actually receive the code and went to the store and activated new SIM cards with their existing phones. They never did receive a referral code - we looked in the spam folders and everything and it was never received.

I hate calling this service!!!! I have five lines on my bill and they have turned my phone off and my sisters phone off for no reason. The first time my ex got a new phone and they turned my phone off. I was working 12 hours a day at that time and I was in another state. I had to buy a new SIM card after they made the mistake of turning my phone off in order to turn my ex husbands line on. YES!! I had to pay out of my pocket for a mistake they made! I had to buy three SIM card because the representative’s did not know what to do to get my phone back on. The next year I gave my ex’s line to my daughter and they did the same FREAKING thing! They turned off my sister’s line. Thank God the representative knew how to slightly fix it. They changed my sister's number in order to get her phone back on! I FREAKING HATE CALLING THEM!!!! They are clueless representatives!

On 11-21-2019 I went to the Cricket office in Ceres, CA, because my cell phone wasn't working right. They told me that I needed a new phone, and that there was one for $20.00. And that by buying a phone, I would have to be put on a separate line, and that they couldn't give me, the same phone number. I told them that I was on the family plan and Wanted to stay on the same plan. They said that they couldn't do that; because there were already five phones on that plan, but they knew that my phone was included in the family plan.

I made a Bridge payment as I normally do, however they turned phone off saying I didn't pay in time that I need to pay my entire payment to restore my service so I paid it in full and they turned my phone on for less than 24 hours. After turning off for a second time they said I had to pay $53 more. So ended up paying my entire amount plus $53 and customer service said that I just took a loss of $53!

They texted me at 1:35 am in the morning with a policy and price change in my service. Seriously??? This could not wait till normal business hours? I tried to contact them with very plain English about my issue online with live chat. They kept saying: "Sorry I'm new at this, can you please choose different words, I don't understand what you're saying". Then you try and call and get "Joe" or "Cindy" with an Indian accent. I hate when they OUTRIGHT lie. Just say "Cricket Wireless Call Center. How may I help you and real name if any at all." Anyhow. They just give poor excuses acting all dumb. Time to leave with both of my accounts! Michael of Maryland.

My wife and I had two phones with Cricket Wireless. One was stolen while traveling in Mexico. We called customer service to inform them that one iPhone was stolen. We gave them the phone number of the stolen phone and the one we still wanted in service. Even though we went over the phone numbers several times in our conversation, the agent terminated service on the phone I was calling from. I borrowed a phone and called customer service the next day. I was informed that the account would need to be reviewed and that it would take 3 business days or a total of 5 days before the phone could be turned back on. After 45 minutes of being on hold and asking for a supervisor because this was an urgent matter, I finally got service to be turned on that night at midnight.

I wish I could give negative 5. This in regards to Cricket Wireless cellular service. Every time my payment is due the online service is temporary down which is the not additional fee charge to use and the 611 from phone also always down then. This isn't the 1st time and last time my service was discount due to it. I reported it to them. They advise unfortunately they can not help if the system temporary down and that I still be charged the reconnect fee plus fee for paying in store or over phone with agent. However, no store open, no agents, and I had 3 hours to pay my bill. I work crazy hours due I also work Call Center AND I don't feel comfortable with auto pay. Now I have again experience this t have screen shot all my attempted to contact by app, computer and recording of me calling them to be advise system down. I would like to be educated on how this isn't consider ripping people off. I know others with the same issue and read of others with same issue.

I just wanted to let everyone know not to get Cricket. There are so many better companies. I been a customer for years and they treat new customers awesome but I once you're a customer you don't matter...

I placed an order for new service on a brand new account with Cricket Wireless. Their current promotional offer was for a Samsung A10e for the price of $9.99, instead of its regular pricing, if the customer ports in a new number to Cricket. I successfully did port a number from another carrier to Cricket Wireless. After the number successfully ported out from my old carrier to Cricket, I received an order confirmation confirming the successful transfer and opening of my new Cricket account. But it failed to include the Samsung A10e phone I specifically ordered for $9.99 on the order. When calling their customer service I was advised that they cannot correct their error and send me the Samsung A10e for $9.99, as they promised before I ported my number to them.

After taking 80 from me and not giving me the service I paid for. They blocked my wife and I from reviewing them on Facebook as well as further contact to resolve the issue. I wasted 4 hours of my life trying to resolve the issue they caused only to be told to go elsewhere. So we did. Terrible company. Terrible service. Terrible customer service.

My elderly mother went to a Cricket store to get some info about unlimited plan and purchase a new phone. Her English is not the best so store clerk took advantage of her language skill and signed her up with their unlimited plan and a new phone. This caused our grandfathered plan to be cancelled and she had no clue her plan was changed. Cricket is outsourcing their customer service to Philippines so that means you are on the phone with their reps for at least 45 minutes to 1 hour. Rep Julio assured us that our plan would be restored and we would get our $29 back the following month. Well that did not happen so we called the call center again on 11/30/2019 to see why the refund was not processed. The call center reps were totally different this time. I tried to explain it to them that it is wrong to tell a customer that they will be refunding our money and then turn around and act like we are trying to get something that we did not deserve.

One of cricket wifeless' (cw),main advertising "plugs", is..."BYOD, bring your own device". What they fail to disclose is that yes, if your phone is compatible with being able to receive the bandwidth frequency that they broadcast on, cellular and data wise, then you can use their cellular and data services...to an extent. You see, they demand that you use cricket branded phones exclusively if you wish to use some of their features. They will lie to you, and tell you that if you would like to use their hotspot feature, you must have a cricket branded phone or it will not work period!! That is an outright fraudulent lie!

On November 26, 2019 I went to change from Verizon to Cricket due to savings. The kiosk worker did a great job of allowing me to use my own phone and ported my number over. When I got home, just in our area Cricket's service stopped working in my house only. I learned my phone was no longer able to text or call due to its model and this outage. I quickly drove back to the mall to see if I could get an upgraded phone that could connect to the internet in the short term for service as I could not be without any service.

Tried to have my number ported/transferred to Cricket. Coming from a Tracfone and all they go by is the MEID (no account # or pin#). Cricket says must have this info before order can be completed and Tracfone says do not have. Consumer caught in the middle when both claim they cannot do anything about it. Good luck if you are coming from Trac Prepaid to Cricket and want to keep your phone number.

I was very disappointed in the service that I received at Cricket 1651 NE 8th St Homestead, Florida location. I brought in with my own phone. I ask sales associate/manager could a phone I already had in my possession be connected, how much to connect service and etc.. The sales associate inserted a chip and assured me that my phone could be used with Cricket service. I was told to pay $25 activation fee and first month of service, taxes, fee etc... which was about $96.

I love Cricket because I used to have AT&T. Now that’s a pain in the neck and charge me 125 a month and not much service. And prepare to wait until you going into labor if you are pregnant. AT&T is the worst of the worst and they were about to go bankrupt until iPhone use their only company to Apple phone buyers and boy were they cocky. And I hate AT&T and I would use payphone before I use AT&T. Is really a ridiculous company SO I SWITCH to CRICKET and was I grateful. And still now I pay 95 for 2 lines and unlimited internet use. And sometimes it will slow down a little when overused so no worries as long as I get there.

On the date of November 7, 2019, I stopped by a Cricket Communications store in Aurora, Colorado (Crossroads shopping center) to have my phone looked at regarding ongoing service problems I have been experiencing, not only was the service provider rude to me as I walked in the store, and rolled her eyes at another employee working there, but refused to problem solve any issues I was describing with my cell phone service, informed me that my phone was 'old' and told me my only option moving forward was to purchase a new phone, I walked out of this specific store feeling insulted and none of my phone concerns were resolved! What horrible customer service!

I called 611 to get help because the store said to. 611 said to call the phone manufacturer then hung up on me before I could get out my entire issue! I'm so tired of the lack of customer service! This is shameful!

I had two lines. I had horrible coverage that would cut out. I was paying almost 140 a month! So I switched to Verizon which is cheaper a month and better coverage. The day we switched the 2nd line to Verizon; Cricket posted a payment from my account! When I called them up to get a refund of my money they said I needed to call my bank to have them stop or reverse and when I called my bank they are like, "We can’t do that. it’s on them to refund you!" Both customer service reps that I talked to gave me the ring around so here I am with no refund! They Stole my money!!!

Dealing with customer service for Cricket Wireless is about as frustrating as picking eraser fuzzies from wet paint with tweezers. They don't listen, they belittle the issue, and they pawn off the "work" onto me rather than actually help, which leads to even more eraser fuzzies and frustration. I called customer service because once again, I could not get into my online account.

Cricket is a prepaid cell phone service. Each cell phone line on an account is $40 per month. And there is no contract involved. Meaning, each line is approximately $1.33 per day. As a prepaid service, the customer should be able to pay by the week (if they choose). However, in speaking with customer service reps (who do not speak English), you are required to pay the entire $40 upfront even if you may or may not want the service for the entire month.

Updated on 12/26/2019: I went to the Cricket store (Mobile Link) where I purchased the phone and tried to get my $40 back for the ear buds that I didn’t want. I spent a full hour at the desk trying to get my refund. Believe it or not, the mobile link store cannot just give the customer a direct refund as 95% of stores do. They actually have to go to the computer and ASK Cricket if they can do it. As you can guess, this gets asinine pretty quickly and cricket does everything possible to deny a simple refund. Like what? Well, when the “associate” tried to log in on his end for the refund request he kept getting an error message. After waiting about 15 minutes, he tried again - success logged in!

Customer service is the absolute worst I've ever dealt with. Not a single person knows up from down or left from right as soon as my month of service is complete so is my relationship with Cricket Wireless and their parent company AT&T.

I always do BridgePay when paying for my monthly service for Cricket. I have four lines and have been with cricket for years... But this month I paid for my first payment of bridgepay and on the last day I went in to pay the remaining half and they tried to tell me that I never paid my payment at all. Well the sad thing is I threw my receipt away because I have NEVER had a problem with my payments and as usual I got someone who was VERY, VERY, VERY RUDE and that I could barely understand, I asked could I speak to a supervisor and the man said one wasn't available... (I know that was a lie because there is always a supervisor on duty!!)

10/14/2019. After researching a few wireless companies for competitive price and service, I choose to go with and give Cricket a try. I do have another phone and plan through Straight Talk (Wal-mart service) which has been excellent except, from day one, I start getting so many robo and spam calls. I decided to get another service on another phone and only use it for my contacts, and not give out the number to any other source, that may sell it to third party jack**. So I checked my coverage with my ZIP code on the Cricket service area map and my phone compatibility, and WALA!!! Congratulations you can become the next Cricket Wireless sucker. $40.00 and waiting.

My most recent experience was on October 7, 2019. Unfortunately, I had just lost my phone. This was the first time. I went into a local shop located at 30-29 Steinway Street, Astoria (Queens) New York. There I was greeted by **, the store manager. I explained my situation and ** assisted me in ing another phone. The phone I had was a Samsung S9. I was not looking for any particular brand this time, I just wanted one that would prove reliable. ** showed me a LG Stylo 5 which he said was being offered through Cricket for considerably less than what it was being offered for in a larger store, Best Buy.

I ordered an in stock phone from Cricket to upgrade. The phone never shipped. I then spent a week dealing with incompetent customer service representatives. I’m told the phone is not in stock. When will it be in stock? Unknown. Cancel the order. Can’t do it. Give me a supervisor. Lose the call. Call back. Am told order is canceled. A lie. Am told the phone is in stock and will ship. A lie. Am told UPS has the phone. A lie. Am told phone is ready for shipment waiting for UPS. A lie. He’s just fishing trying to tell me what he thinks I want to hear. Finally get a supervisor who offers no solution other than wait for the phone to be in stock or open a trouble ticket to cancel the order. Can’t just cancel it now.

I have had to warranty 3 phones and lose a lot of information on my phone since 2018, this is ridiculous. Every time I have to call Cricket it is the most difficult conversations. No one listens. I just called to get help with my Nokia that was replaced abut 2 months ago, tech support and the lady said that she was going to run a test on my phone system and came back and said she couldn't find anything wrong so she was going to give me the tech support number for Nokia. I called number and it was incorrect. So I called back and got a different lady who now tells me that there is NO phone number for Nokia Tech Support???? Come on people.... This is not good customer service. So No one can tell me what's wrong with my phone so I have to warranty it AGAIN??? Super pissed about this bad customer service!

So my boyfriend and I use to have T-Mobile for the past 4 years. We were paying $180 for two lines unlimited everything and we were looking around to switch company's for something less pricey. We decided to try Cricket out for the first time. We got two lines unlimited everything, the lady who sold us the lines said our service WILL work if we travel outside of the country and when I went to Mexico my service did not work AT ALL. The first couple weeks I had my phone it didn't let me download any apps without WiFi which makes no sense. If I have unlimited internet why would I need WiFi?

Recently I had to purchase a new charger for my Samsung 8+. Cricket was helpful in determining it was the charger, not the phone, causing the phone not to charge. I appreciate that. However, they sold me a supposedly new charger made by ZIZO. I was told that if I had any problem to just bring it back and they would make good on the purchase. On the 4th day (in the car on the way out of the country) I noticed the cord was frayed at the connection to the plug that goes into the phone. The copper looking wires were exposed. The item was in no way mishandled... it was clearly a defective item.

I signed with Cricket Wireless based on the fact they had cell service where I work Deadhorse Alaska for half the year I am in this remote area of Alaska, after 6 weeks of service they discontinued service to Deadhorse Alaska making my phone useless for half of the year. Due to this I will have to find a reliable cell service after buying new phones and bringing a total of 4 phones to this plan. Very rude and cost me a lot of money.

My husband ordered a Cellphone and paid $55.00 U.S. Dollars. It has taken 3 hours to activate and still nothing. This is not his fault that he can't activate. So now he is trying to just send the phone back at no additional cost and get his money back. Customer service has been no help at all. We will never go with Cricket Wireless, nor will we recommend Cricket Wireless to anyone.

Always a pain. Never can get on the online. Barely two bars. Just paid the bill and I am changing service providers. Not worth the money. Phone is shabby. Don't make bridge payments. You pay on a $80 bill of $130 the bill to keep phone from being cut off and when you come to pay the balance you have paid $80 do they deduct what you already paid.. NO. They want $130. In addition to this the billing cycle is only 20 days not 30 days. Really! Not being able to get online did it for me. I really pay Walmart. Or get a landline phone. I am done with Cricket. I am canceling all 4 lines with them. I need a reliable service for me and my children. Cheaper is not always better.

I was a few hours late on my bridge payment and I wanted to wait for the store to open to make sure it was taken care of. Still only charged me my bridge payment. My phone was turned back on just to be turned back off the next day. Makes no sense at all why your system takes an entire day to catch up.

I bought Cricket in Hixson Tennessee and they claimed I had coverage in my area. Well after buying two phones I can't even make a regular call on my phone. I have to use wifi and now that isn't working either. I will NEVER buy or recommend this cell phone company to anyone. BEWARE.

5 months ago my husband and I switched to Cricket..Oh joy. We finally had great reception at home. 3 days later they worked on the towers. When service was restored I could not get or make calls or receive any data at home. Now keep in mind we have exact same phones. He still had coverage for it all but it was a little spotty at times.

The Logan Utah customer service in the store Is horrible. They're pretty much useless and can't help you with anything so you have to call customer service for everything anyway. Please stay away from them.

I have been with Cricket Wireless for over a year. After paying my bill this month; I noticed I had no phone service. After contacting Cricket Wireless, I was told, "my service was switched to another carrier." And my account was closed. I informed them, "I did not make the switch." Especially since I just paid my bill. It took several hours to get my service back. However, 3 days later, my service was switched again. I was told by Cricket Wireless to wait an additional 3-5 days for them to figure out the problem. I plan to switch my service from Cricket to another carrier. However, I would probably lose my phone number.

After paying 60 upfront and 3 days later 6 calls and 3 +hours still no service and no hotspot on the unlocked phone they said would work...STILL NO SERVICE..I even had to suggest we check on APN settings....Customer service puts you on hold for eternity and still no answer or fix!!!! I then ask for refund since no service and I said “Want a refund”. They then tell me NO REFUNDS!!!! Are you kidding me???? Entire network stinks from A-Z and beyond!!!! Network SUCKS!!!!

Bought a phone from a Cricket in Sioux City, Iowa, pretty good salesperson, however that's as far as it goes. They had no phone cases for my phone, no liquid glass, no screen protectors, zero accessories. I would think if I bought a phone from Cricket I wouldn't have to go to Verizon to get things for it.

Cricket is worse than Boost Mobile and I had Boost for 9 years. Cricket only 2 years. They say unlimited but they slow your data down after about a week and I'm 41 years old and only use it for business purposes. The wait time to get a hold of someone is long and their cell tower coverage sucks. I always get a weak signal wherever I'm at. STAY AWAY FROM CRACK IT' CRICKET!!!

I have a Fortune 2 phone from Cricket. Reception is the worse I ever experience. Noise in the phone so bad, I can't hear myself talking and persons I am talking to tell me my voice is breaking up constantly. They sent me a new phone and after a month, the same problem, only worse. Took it to nearby store, and they don't know anything. Especially when I have a problem with certain features I need to have fix. These people don't even know how to operate the phone. They said, they were never taught that. Only to sell phones in the store. I am now searching for a new provider. I need to make some important calls and can't afford someone telling me "My voice is breaking up." I have had cell phones in the past, but none was this bad. Now, they want to send me another phone. I don't want to go through this again and again lose all my important data. Anybody thinking about buying and using a Cricket Phone, I strongly recommend DON'T!

One day last week, I went to use my phone, and I couldn’t get a connection. I called customer service for Cricket Wireless and was told my phone number had been switched to AT&T. The change had taken place within an hour of when I called them. I explained to the rep that I had not made any changes to my account. A ticket was generated to look into the situation further. Come to find out, earlier that day, someone was able to add a phone line to my account. The credit card used for this transaction was NOT my credit card. Then, a verification link was sent to that new phone line to change my password. After that, my phone number was switched over to AT&T.

I was Cricket's biggest fan for years! I had a flip phone with unlimited data and messaging for a total of $25 a month. Awesome! No problems! Then I got a smart phone with a 2GB data plan. In over a year I never exceeded the data limit. Not even close! All I ever did was read news articles on the internet. Never streamed movies. Never watched Youtube videos. Even those times when I was away from wifi and using the phone constantly, I never exceeded the limit...until now.

Worst Customer I have EVER had. Out of the USA and they are customer service TERRORISTS!!!! All the money I paid for INS. over a 2+ year period and my phone still cost me half the original price to replace. They send me a faulty replacement. TWICE! Supposedly upgrade me to a Stylo 3. Phone sucks, pics are blurry. I quit. Spend $300 on a new phone. They send me the wrong charger. (New phone takes USB-3.) Spent another $20 on a charger after an hour and a half on the phone just to be told I would have to send it all back and start over.

Service is fine and cheap until something goes wrong. I guess that's how they save money. Their "Customer Care" phone service is not located in the USA so big communication barriers. Beyond that, they have been unable to resolve my issue for nearly 2 weeks now. My number was ported (hacked, stolen, Cricket error, who knows) from my account. This is my personal number I have had for 10+ years and brought to Cricket from another carrier. Regardless they have been unable to fix the problem and are not customer friendly when I try to find out what is going on. I would avoid this carrier if saving a few bucks is what you are after. No way the headaches solving issues are worth it.

My bill was one day late, they closed my account. Went to Cricket store to pay bill..in Anniston Al, two kids in there acting like managers, they had no clue why my service was off. Suggested I closed my account or someone used my pin to turn service off. While there over a hour waiting for the girl to type back and forth to customer service..they lost 2 customers who came in to buy a phone because they were reenacting on how they had a iPhone stolen. They couldn't attend to customers needs for being stupid laughing giggling. 2 different people walked out ..they could not accept my payment because they had no idea why my phone was cancelled. I left went home called customer service..they said it was a error and would try to get my service back on in 3-5 business days.

I have had horrible experience with them from the get go. Been charged for things never received and when my daughter broke her phone I had to buy another one because they said I had to get the application notarized and I was working in another state. Charged higher price for deductible than they quoted. After I asked for new number they were gonna charge me and the number they gave me had 4 people on computer attached to that phone number. Asked to not get insurance. They kept charging me for months for 3 phones. On and on with hours of waiting for the customer service to answer and told that a manager would call me and never did several times. Never again.... Frustrated beyond belief. Lisa **. Port Hueneme California.

I placed a call to ask about adding hotspot and how much it would cost. The agent started getting rude until I got rude as well. I ended the call and when I was going to call my son my phone had no service! This foreign agent canceled my whole phone service out of anger without my obvious consent. I called Cricket and they said you have to pay $77 to reactivate. I told them how do I have to pay if I didn’t obviously request my phone to be canceled so they said I have to wait 3-5 so they can track the call and listen to it. So 5 days pass by and then they said, "Sorry we can’t track the call. It’s somewhere else and we can’t get the records." They insist I have to pay $77 to reactivate!!! Why? How can they allow an agent to act upon his feelings and illegally cancel my service! Never in my life have I heard such a thing! So frustrating.

Well Cricket sent me texts of upgrades so finally decided to take them up on it when my husband phone went on the blink due to he didn't want to use their insurance because he wanted to upgrade, so l went on the CRICKET app to make the upgrade! So we chose a smartphone, paid for it and CRICKET reply we should receive it in 24 hours in which after 24 hours l got a email stating that the order was delay due to they couldn't find my product. But then 3 days later l receive a email stating that my order was CANCEL due to Cricket had receive a lot of requests on the smartphone we and Cricket ran out and they weren't ordering anymore of those smartphone. No more, so my order was CANCEL! BUT this not all. l call Cricket CUSTOMER CARE and that was a nightmare!

I have had to deal with the Salina Kansas store several times and have been very disappointed just about every time. The main reason I stay is because my daughter is in operations for Cricket Wireless. I've been to the store several times when it is supposed to be open yet it was closed. I've had to wait almost 30 minutes for them to unlock the door at 10 in the morning. I went to activate my brother in law's phone tonight before or right at 6:30 (they close at 7) and was told that they stopped porting at 6:30.

My father (who is disabled) hadn’t paid his phone bill in a while. I paid it for him only to find out that his account had been closed and his sim disconnected. I looked at my bank account and they took the money out, When I called the bank they said it had to be done from Crickets end. I called cricket and they REFUSED to give my money back because the account was deactivated and there was no proof of me trying to pay despite my bank stating the money was taken. Cricket told me to “Have my bank called them and they’ll handle it.” Needless to say they stole $25 from me and my disabled father does not have a phone in the case of an emergency. Save yourself the trouble go to Virgin Mobile.

I have been with most of the wireless companies and Cricket by far is the absolute worst! They have no concern whatsoever to work with their customers at solving issues. They have a "take it or leave it attitude" and could care less about losing a customer. The call center representative are foreign and very rude! The service is awful. The prices are higher than Boost or Metro with much less coverage. I would not recommend Cricket to my worst enemy!

Thank you, I am letting you all about the non-ethical practice that in my experience and with the free speech given to me, in my opinion the Cricket company has SET to payment managing procedures and how they in my opinion abuse of clients' money, creating a software payment machine robot that doesn’t inform very clear what we are paying, and the fees, and they end up tricking and penalizing people with fees that they MAKE UP and create with the indifference and not responding customer billing concerns phone calls, until the people fall into their trap. AND THE SERVICE END INTERRUPTED.

The phone service is fine. But when you run out of minutes it’s a big hassle. They closed my account so I couldn’t get online. Went and bought refill card but wouldn’t let me add money. Customer service was terrible. They kept hanging up. When I actually got someone who understood English she said I owed 18 more dollars in fees. Which of course wasn’t on card. This was after just a few days. I’m going back to Verizon. It was so much easier.

I bought 2 iPhone 7 for my kids. The first phone never started, Apple told me that the phone was refurbished although I bought it as new. I returned it and I refused the second one. The first phone was reimbursed 3 weeks after the purchase; the second one it was never refunded. Customer care did not help, I was hours on hold, never documented my calls so I had to start from scratch every call. I was on hold for supervisors for 45 minutes and never got to talk to them... Service is ok, but do not buy phones online and hope that never have to deal with customer care. I wrote a review in their website stating the facts and it was censored... And I never got my $300 back.

Nearly two years on Cricket Wireless with marginal coverage - one maybe two bars. Recently the throttling at rush hours morning/noon/evening brings speeds to just at 3mbps. And even getting one bar signal strength is difficult. Yesterday and today I receive voicemails but my phone never rings. And it took EIGHT tries to retrieve voicemails...could not connect, no network connection - really poor service. Something has happened to Cricket... I bought a Verizon phone and enrolled in their double minutes prepaid plan. Sorry I don't abuse the unlimited Cricket plan and can say I've not really received what I've paid for.

On July 31 2019, someone walked in a store and gave my phone number, got a new phone and then had access to my information. They either knew my pin or the person in the store overrode the pin and this person got my personal information. Since this has happened I have had to place an identity theft on my file. A big pain in the. When I inquired about what store and location this was done no one, I mean no one at customer service could help me. When asked who could help me (CFO) I was told they don't have a phone number for anyone at the Corporate Office. I find this hard to believe. I also find it hard to believe that they cannot see this information. Store ID or location where this was done? Very very disappointed. When asked how the investigation was going they couldn't see that either. So almost a month later I still don't have this information. I was told I could write to the Corporate office. Really? Not very happy with Cricket...

Cricket shut off my phone for non payment even though I had set up auto pay. They then proceeded to charge me a $5.00 reconnection fee. I asked them to send me the timeline through email about their alleged attempts to collect from my credit card company. They refused to. They said a text was sent to my phone on their attempts to collect twice during the two days prior and that they would be shutting down my connection. No such texts were received by me. I did receive a shutdown text though that said they were removing my auto pay. I checked with my credit card company and they never declined a payment to Cricket wireless. This seems to be an attempt by Cricket Wireless to milk a few extra dollars from their customers. A second attempt to get my money back with documentation resulted in a removal of the $5 charge. I will be switching companies because it took over an hour of my time to get this done.

Cricket wireless cell service sucks to high heavens. If you were planning to try this phone do yourself a favor and do not. Customer is pitiful and do not even try the stores. They are worthless crudy crudy service.

I have had my phone and plan with Cricket for over 3 years. It has been fine and I have saved money. That was my reason for changing. I purchase my phones outright from Best Buy. I am not changing to a local provider and my phone is locked. I have called many times and all I get a complete runaround. The refuse to give me Corp contacts. This is their way of holding my iPhone X and me hostage to extort additional money from me. I have called everyone I can think of. I am now registering complaints with the FTC, FCC and contacting the attorney Generals office over their business practices. They had no right to lock my phone and still don’t. I own these devices and I want to move them. They will lie, hang up on you, not help you and do whatever to hold you hostage!

Cricket Wireless billing policy: For those on Automatic Payment Plan, we will withdraw the money from your account two days prior to the agreed upon date for payment, which is for all purposes a breach of the deal. e.g. My payment was agreed upon when I signed up to be on the 21st of each month. Cricket policy is to withdraw that payment of the 19th. So I had the payment taken from me today, 8/19, instead of the day it was supposed to be withdrawn, the 21st. Cricket will also do nothing to assist you in recovering a payment from the bank. The Cricket support reps are all great, but with a policy that is perhaps illegal, and is certainly dishonest, the rep's hands are tied. Really shady to do this, charge people on dates that they are not supposed to be charged.

I never had a smartphone before starting with Cricket 2 years ago. I thought it all went well when we got signed up, but that was not accurate. I got an entry level phone that had problems from the start but it was cheap so I dealt with it. About 9 months later my husband goes in to get a plan for my daughter. Coverage was awesome, prices were good, discount for autopay... only one per account. My daughter is on a second account, and her entry phone also had issues. My husband didn't get info for the referral so tried calling that night and got hung up on and rudely spoken to. Infuriated, he isn't going to deal with it but put off a little bit.

I switched from Verizon to Cricket in order to save money. Three days in and my service was terrible. Calls were dropped, and when I called customer service, I got nothing but the runaround. Overall, this was a horrible experience from the start. First, UPS lost my SIM card and Cricket customer service gave me three different answers in getting a new one or reimbursed for having to drive to the store to get another one. So, I basically lost $50 between the lost SIM card, buying another one, and a full 30 days of service that was spotty at best. I went to Verizon to switch back only to discover that Cricket had locked my phone. It took me two and a half hours to resolve the issue. Horrible company! Verizon is worth every penny.

Had Cricket for over a year, loved how inexpensive the family plan was. Had a horrible experience with having personal accounts hacked, then my cell phone. Someone called the company stated they were me, had my number transferred to another phone, which intercepted any bank notification I would've received on my phone. I woke up with no cellular service and my bank account hacked. I called the company from another line and they ARGUED with me, said I called and requested my number to be changed to another phone. They have no fraud department, just complaints. I tried to get a supervisor or someone with authority, and couldn't get any assistance.

I have a phone with Cricket service and recently my service was interrupted due to some technicality not relating to my monthly charges. I went into a cricket location in the 33055 zip code and encountered Patricia, the most delightful, charming and courteous Cricket agent that you'd ever want to meet. She asked me for some details and the summary of the story that caused the suspension and within a few minutes, she looked at my account, wrote an email to inquire on the status and competently solved the issue. My service was restored and I am pleased with the service that I have had for five years.

Cricket Wireless will steal your money if you have money left on your account whether you ask to have it returned in store or on the phone!!! A friend told me about Mint Mobile, which is only $15 a month, has better coverage, better benefits, better customer care and are willing to process refunds without a hassle. I decided to switch asking for the remaining credit on my account to be returned and they refused!! They said I would have to call my bank to get my money returned. Additionally this company does not prorate and takes forever to answer the line keeping you on hold for over 20 minutes! The Cricket website is not working either! I couldn't even log in for a week! Cricket is not able to email or print a bill statement for you either!

If I could give zero stars I would. What kind of company doesn’t pro-rate or refund service not used?! I purchased a phone and service yesterday and woke up this morning uneasy about my decision because the service was really poor. I decided to return everything the way it was given to me because I had the phone less than 24 hrs. I went back to return everything and was told they could only refund me for the phone and nothing else which means I only received a 50% refund. Everybody I spoke with was extremely rude. I’m appalled by the lack of integrity in a company who’s known nationwide. Any company who lacks integrity is bottom of the barrel trash!! I would NEVER recommend Cricket for anybody! Please learn what it means to provide quality customer service.

This company has never raised their price on me. I was told my 5 phones would be $125.00 with unlimited data. Although it does not have service in some areas that Sprint which is overpriced and steals your money even having proof that you paid them the bill they still take your money from you and God help if you ever pay Sprint with a credit card. Getting out of Sprint is almost impossible. They keep taking your money even after they send you a Zero Balance forward bill.

I have been a Cricket customer for over 3 years. I have not had any problems. Their service is the most reliable prepaid service I have used, even when I go to rural areas. I didn't like that they cap your data at 8mbs. But since they came out with the Unlimited Extra plan last year that isn't the case anymore. I am constantly getting speeds well over 60mbs. I don't have any experience with any of the phones you can buy from their stores or online. I have always used my own phone that I buy unlocked. Autopay has always been the way to pay for me. I've never had a problem with them not taking a payment. I know when it's coming out and to make sure the money's available. In the 3 years I've been a customer I've only had to call customer service a handful of times and my problems were resolved quickly. I would highly recommend Cricket to anyone looking for prepaid wireless.

I got Cricket Wireless in May. Paid over 800.00 dollars for new phones and to start service, my bill was supposed to be 160.00 in June. They took out 269.00 and will not issue a refund. Poor service also.

Cricket will lose your messages and blame you. Today I checked my messages and had ZERO messages. No saved, no old, no new, that is impossible!!!! They will BS you until you end up screaming at them, then they will threaten to end the phone call. This is the second time I had this happen, I am done with this pathetic company. And good luck on them understanding you. Their customer service is in some Spanish speaking country.

Signed me without telling me no hotspot! Then when ask told $10 extra per month then after a month dropped me without a warning saying original plan does not offer hotspot. I told, "You are charging me for it!!!" All along a customer service crook saying, “Oh do not worry. All taken care of.” Just like their boss AT&T - the biggest crook of all.

Any company that is owned by AT&T you are just asking for it! They actually tried to charge me $3.00 just to speak to one of their customer "NO customer" service reps when trying to apply a prepaid PIN card. I lasted one month with these crooks. Don't waste your time with these crooks. Believe what all the reviews are saying. They would have bit the dust a long time ago if AT&T had not bought them out. Try to use any phone company but Cricket. Why do you think Wal Mart stopped using AT&T for their phone service and went with Verizon. Because they are corrupt as hell!

I'm using Cricket for a year, with the unlimited calls+2GB data plan for $30 a month ($35 without auto-pay). I'm very very happy with Cricket. No signal issues (of course it depends on where you live, like with every company in the world), great customer service! I leave Cricket to a cheaper company (Good2Go mobile), only because they are cheaper! If Good2Go won't provide a good service, I'll probably go back to Cricket. I'm a very demanding and technological customer (not the average customer), and if Cricket was good enough for me, they will probably be good enough for 99% of the people! I told Cricket that I got an offer for 3GB for $20 a month, and they said they can't go that low for 3GB. Kudos Cricket! We're breaking up only because I found something cheaper.

I bought my phone in the Fort Smith, AR location. Sharon was so easy to work with and so professional and knowledgeable. She did my initial set-up and has helped me on numerous occasions as I've needed to learn how to use options on my phone. She always succeeds in problem solving! I hope Cricket recognizes her value. I sure do.

I wanted to transfer to Cricket after chatting with them and was promised by several agents that I after I make the online order I will get an invoice with name and address. After paying I was told it was impossible. Then I tried to cancel the order and was told I can't even though I didn't get the sim card and it was shipped back to them. Then I was told I can be refunded but it was a different department. They transfer me to an unrelated department. They don't know anything - Stay away - they just took my money and gave no service.

I have used Cricket for more than a year. It has been ok. One complaint is that monthly, they send you a text about your upcoming bill. These come at all hours of the day and night. 11 pm, 530 am. They wake me. It is stupid. Recently, I added another line. I bought an iPhone 7 from them for my son and signed up for service. I paid over $350 on my credit card. I have had auto bill pay for a year. The phone arrived and was easy to activate. It all went smoothly the first day. The next day I found that they had suspended service on both lines. They assessed me $1.83 for the first day's service and, instead of telling me about it or charging my credit card, they suspended service.

I've been an auto pay customer with Cricket for over 3 years. This last month, my payment was taking and 4 days later the phone was shut off. I called the customer service line and they said, "Yes, you did auto pay but the bank took the money back." I was traveling and needed service restored immediately so paid the over the phone extra fee. That was 2 weeks ago. Today again my phone has been shut off, customer service initially (automated) said I needed to pay $45 to restore service. I called again to try to get a human and within a half hour, now I owe $50 to restore service. That's $165 for a month of service???? I think not. It was great while it lasted but I'm am one with Cricket now. Fraudsters.

Yes this is a great deal, only 25 bucks a month for a completely non functional phone. Details: Can't see screen in daylight, doesn't show messages, or missed calls, takes forever to locate a contact, gets stuck on a screen randomly and those are just a few of the features systematically on this wonderful electronic device. Now it is also literally falling apart. My goal is to run it over with my car when and if I can find any other flip phone.

I've been with Cricket for quite some time and never had a problem. Our cricket guy is knowledgeable and friendly. Maybe we got lucky?! I have limited signal because I live in the country, but for 35.00 a month I'm in the catbird seat. Thanks cricket for making my tight ** hubby not whine every time he pays the bill.

I have been a customer for over 10 years. In my ten years I have had many different phones manufactured from other companies than Cricket. I have been able to use my sim card in all of the phones without a problem. Today I tried to turn on my hotspot on my Alcatel Cricket phone and I was told call 611. I did and spoke to a supervisor because my hotspot did not work. Supervisor told me it is an additional.$10 a month to use the hotspot. Never has any.salesperson ever in my years as a customer there was any additional fee.

I purchased an iPhone 6 little less than a month and a half ago. I have never been able to sign into the Apple ID. I've been through tech support several times. I've been to Cricket Wireless several times. Anyway finally took my phone to the Apple store in Sugarland. Well come to find out they had sold me a used phone that will never be able to be used. Tried talking to cricket. See if they would make things right. Of course no management here in Bay City. Nobody knows nothing. Call management at the Lake Jackson store - very rude. She has no business being a manager. She's not professional at all. Well then back to the cricket store I have a letter stating that the phone has been refurbished and they are responsible for it. Well they're not making it right. I'm out $400.

I switched from Metro by T-Mobile to Cricket in January to lower my bill. The first 2 days it was fine, then I had problem after. Problem no 1 could hear me, they said I sounded like I was underwater so I call customer support. They told me my plan was not sufficient for indoor use but I was paying a family plan. Then my internet would not work, called customer support again. They told me I was lying and my internet was working fine. I tried to get them to reset everything and send a boost to my phone. They tried to charged me $10 for the boost. All on all it was the worst 5 months I ever had with a cell phone company. Their "supervisor on 611" cursed me out and called me stupid. That made it so I switched backed to Metro and I am so glad I did. I have no problems with my phone service or internet. I would not recommend Cricket Wireless to anyone even my worst enemy. THEY ARE HORRIBLE!!!!

Well what can I say. Cricket SCREWS UP in every way POSSIBLE! I ordered a hotspot device June 26, so should have received it June 27 with next day air shipping. NEVER received package, waited 2 weeks calling customer service EVERY other day. THEY ARE HORRIBLE. They NEVER FIXED A SIMPLE “DELIVERY” ISSUE! They blamed UPS for everything, when neither I or UPS could change DELIVERY due to their STRICT RESTRICTIONS which ALLOWS “ONLY” them to CHANGE ANYTHING! So finally their device got shipped back to them and now I was told to wait 10 MORE DAYS after July 8th for my refund. So HOPEFULLY after all this BS just hopefully I do get it back after so MANY LIES, RUDENESS, HEADACHES, and TIME WASTED!

First, it took 2 people, 3 tools and over an hour just to remove the back cover in order to install the SIM card. Then, the charger simply would not fit into the charging port. So the phone is totally useless. Customer service is the worst I have ever experienced. I could barely understand the first representative, but did get the phone number he advised me to call. I waited for more than an hour, then finally gave up. I cannot return the phone, as I didn't need it for awhile and the 30 day return window has expired. Money wasted because I just have to throw it away.

I've had Cricket in the Northeast Texas region for 3 months. Switched from AT&T. Save about $50 a month. But I noticed about 70% of the time my phone apps are slow to load. GPS and Marco Polo have to be closed and reopened 2 or three times. Service in rural area in about 50% worse than AT&T. Still I need to save money. So I'm keeping it for now. Just wanted to let y'all know my experience.

Bought a Cricket phone for my daughter until we resolved an issue with Apple on her iPhone! Remember we paid cash for her phone and bought it outright! Switched her phone back to her iPhone after issue with Apple was resolved after 5 months and 25 days! We had a family member that has another carrier and broke his phone so we told him he could have the phone we bought from Cricket as there was nothing wrong with it. As he started to set it up he gets a message. Network locked. Enter pin number!

Looked up the store hours at 1001 West Genesee St, Syracuse NY around 5am today - Opens at 10am. Originally I was just going to purchase a new battery then decided to get a new phone, as the Legacy I bought here is over a couple years old. I pulled up to the store at 10:07 with 2 people already waiting outside. The gentleman by the door said the store was still closed and didn’t think anyone was inside. This is the second time this happened to me at this location. I figure I’ll just get my new phone at Amazon instead AND buy a spare battery.

I have the $60 unlimited plus plan and I just paid it and not it was. I only have 10 gigabytes of data and Cricket Wireless doesn't even have a 10 gigabyte plan. I am so mad and pissed at cricket wireless. I will be suing them also for false information.

So I’ve been with Cricket for over 6 months, pay 3 phone bills faithfully and bought the 3 iPhones from Cricket. I needed a 2 day extension on my bill because my bank card was stolen so I called. The 1st person I spoke to told me that the only way you can get an extension is to pay $40 today. I obviously don’t have that and won’t until Tuesday at midnight. I asked to speak to a supervisor and the woman I spoke to told me she would give me a 1 time free extension as a courtesy for being a loyal customer. The phone then hung up so I had to call back.

Extremely poor customer service. They have a reason they cannot do anything to help our customers. The phone itself is not user friendly, or adaptable. I would stay as far away from this company as possible!!!

Cannot access cellular data on one and now at times a second line. While online with customer support to try to resolve the issue my device started hanging up and continued to just end calls for no reason for remainder of the day. After their reset on my device my cellular data is not allowing me without wifi at times. I have contacted customer support two days ago and they promised tech support would give me a call back yesterday. Still no call. Checked again and they asked me to please be patient they will get back with me. Tells me a lot about their tech support if the wait is this long to resolve their issue.

Seriously. I have been, no wait, I had been, with Cricket for 8 years. 3 lines, over 100$ per month auto pay. My phone died. Should be simple yes? Order a new phone? Easy right? I tried to order online. I got the whole billing does not match shipping. I did a chat. Lo and behold they had an old address for me. (I should mention that my bill was auto pay with my new address.) Chat guy says all fixed. Nope, still can't order a phone, says addresses do not match. I try again, new chat guy gives me a link to UPS to update my address? WTF? So, even though I know calling will stress me I do. I verify my shipping address, everything should be okay right? Nope. Still can't order a phone.

Today I called the customer service to see if I need to inform them earlier to cancel the phone at the end of this month. The rep told me very clearly I could still use the phone during the billing cycle. And then he incoherently started speaking to me, and the only thing I heard was the last words, “Your phone may be disconnected.” And then my phone service was canceled right away. I called back to solve the problem, but they insisted that I needed to pay to reactivate my phone. I wanted to stop the service but not today. And during the last phone call they picked up the phone, but they didn’t talk to me. The service is very terrible.

Cricket Wireless has the worst customer service I have ever had in my entire life using cell phones and cell phone services. I had their service in 2017. I have an old phone that I purchased from them and now that I'm at MetroPCS that they will not unlock that phone for me to be able to turn on my phone number at Metro with that phone even though it was two and a half years ago. Even waited for 45 minutes for a supervisor to still get no help with that company. They've never been helpful, never been useful and never been good.

I switched from Verizon to save money. My house is right in the zone where I should have great service. No service without WiFi assisted calls. Can’t talk on my deck or by the pool. Lost calls by the dozen as well as constant weak service. Memorial Day our internet was down all day and I couldn’t make or receive a single call. I work 1/2 mile from home and have no service there either. Dead spots all over the place. I was very disappointed and today I switched back to Verizon. Cheaper service would be good, but not at the loss of service.

My SIM has been disabled. I ordered a new phone yesterday, Wednesday. It will be delivered today, Thursday. I have no means of communication other than my WIFI connect at work and home since last night, Wednesday. I am so angry. I can't get text either. I have received the WORST customer service over this past week trying to upgrade. After 4 to 5 calls, talking to a supervisor who told me the phone was activated the same day I ordered it and it shipped and will be delivered today. So why would it be ACTIVATED!!?! I am now rating the service I have been receiving. I have truly been patient and I am GREATLY disappointed and inconvenienced. The only suggestion was to purchase a temp SIM card and pay for that myself. Sometimes low rates isn't the best idea, you pay for what you get and in this case I got $50 dollars worth of NO customer service. Customer service does still matter.

I bought a phone from Cricket online. They took my money, cancel my order, told me my money was in the air and I can go get it if I want it. I ask them, "Let me send you bank statement to show I paid." They said, "No, tell the bank to give you your money." So I'm out of my money. Just be careful. If they take your money you better know how to get it out the air.

Purchased 2 phones and 2 lines on their site. Rep deleted 2 phones, cancelled order, recreated. To this day, 2 weeks later they still can't give me my order # or receipt. About 15 attempts to explain the error and get the deal on 2 cellphones were rudely denied. According to the reps that I spoke to I am no longer qualified for that deal because I am not porting any lines. Which is ridiculous because they all admit that they understand that I was misled by one of their reps into this situation, yet I am being denied the deal.