Cricket Wireless Reviews

I have had to deal with their Customer Service Dept. 5 times in the last 2 weeks. I have been a customer for years. Only 1 person was able to help me. They will NOT listen to what you are saying. They just read from scripting and don't know how to solve an issue. I am very dissatisfied with the entire ordeal. Leaving Cricket ASAP!!!

I have collectively spent over 5 hours on the phone in the last 2 days. First it was impossible to get assistance with getting logged in. After 2 hours I finally reached someone that said email usernames are no longer viable and I would need to create a new log in. Once that was completed, I was able to order a replacement phone from their dismal selection of replacement phones. We have (2) phones with separate numbers, but you can ONLY order 1 phone, wait for it to be delivered and activated and then order the other phone. That is the most ridiculous set up possible. I have been with Cricket before it was Cricket (Einstein). I will go through the hoops because we need our phones and then start researching another service. I am done with Cricket.

I have been a long time Cricket Wireless customer for over seven years and two times in one month I paid the Bridge payment and due to the wrong day my money I paid cricket wasn't credited back to my account or refunded back to me within the 2-3 days I still haven't received and when I call to find out where my money is I don't get anything done at all. I get rude unprofessional customer service. I'm very dissatisfied with how my refund is being handled. I want my $60 paid back to me as a refund or the $60 be refunded to me cricket took and received my money and then didn't do anything to satisfy the customer and on top of all that I still had to pay even more money to get my cricket wireless phone turned back on.

I’ve had Cricket for 5 years without issue. Then I needed to order a new iPhone from the site because they were out at the stores. Site glitched a bit but I finally got through the process, chose the protection insurance and paid for my device to be delivered. Received the phone and activated. All worked well. A couple weeks later I’m on the app as I realized I should install it before another payment was due. Well all the phone info on app was wrong. Wrong devices for the wrong numbers. Said I had open orders and could not use app or site. I call customer service. They advise that it doesn’t say what my “open order” is. And THE INSURANCE ON THE BRAND NEW PHONE IS NOT ACTIVE? Umm. What?

This place doesn't deserve any stars at all. I called back in December 2020 to cancel my line. And got charged in January another payment for the line that I had canceled a month ago. The guy on the other end of the line agreed that it was one of their mistakes, yet refuse to give me a refund. I understand Cricket Wireless does not issue refunds, but if it was a mistake due to one of their employees a refund should be issued. I would never refer Cricket Wireless to anyone.

4 months ago we finally could afford an iPhone for my wife. At Cricket activating and purchase we found out that a new kid took our order. 1st my son's away at college 6 1/2 hours away and they accidentally shut his phone off for a week. 2nd they threw away the new SIM card and said this 1 from your old android is fine. NOT!! Every other day we have to wait and wait online for help and the new iPhone requires a new PUK code every other day so she can make a call. We are switching providers as soon as I can afford new phones. Beware of inexperienced store clerks when it comes to your own business.

Is the sales person in this store is excellent. His name is Dustin. Yes friendly And there's a lot of courtesy. He actually goes out of his way to help. He helped me set up my phone 2 separate times. Above and beyond the Call of Duty.

I tried to change to Cricket wireless because they had a promotion for a free set of beats headphones. They had some problem porting my number so they cancelled my order without ever contacting me! When I tried to resolve the issue they told me to go into a store (the nearest one is 80 miles away?!). By the time I found someone that sounded like they could help they said the promotion was over (even though the website claimed it ended in 3 days?!). Your time is worth more than the days you will spend trying to get “free” headphones. Avoid at all costs!

They don't call you back like they say. They hang up on you and when you get someone to speak to they don't listen or understand what you are trying to say. They put you on hold for 20 plus minutes not to get your problem resolved.

I changed over from Verizon because a service representative told me I would get great cellphone coverage in my area. I asked the representative if there would be a refund or credit for changing to their service and she confirmed I would get great cell service. This was measured from my home however I drove 3 miles down the road and had no service. I changed back to Verizon and called Customer Service and asked what they thought would be a reasonable credit since I paid for a SIM card and the first month. I was told they do not offer credits.

My wife wanted a new cell phone and went in to look at the offers Cricket had. We were so glad we had an employee, Ali, who explained and showed us what was best for us. He did everything for us. GREAT.

The internet service is extremely slow. I live in Ellenton, Fl and it's terrible there. Visited Miami and NYC this month and it was horrible there too. Can't stream music reliably and even website don't load a lot of the time. Also $5 fee for paying a day late on a prepaid phone? I know MetroPCS doesn't do that. I'm switching back.

This company will add several fees even if you're 30 seconds late plus the monthly service is higher than all others including Tmobile, Boost, Metro pcs, walmart and others. The agent charged me 9.95 on top of my already high 68$ monthly bill, don't use them. You will regret it. I HATE THIS COMPANY and you will too.

I been with Cricket Wireless for a year. I was with Metro PCS but a friend referred me so I switched my company. Every time I call customer service it’s a problem. My grandfather pass due to Covid and I ask can I have a 2 day extension to pay my bill. I also had sign up for the Bridge Pay the day my service was cut off. My grandfather pass on 26th and I called to set it up so I have been trying to get thing together as we lay my grandfather to rest. I forgot to pay the bill and need a 2 extension so I can pay the bill after the Bridge Pay was made. I call and the attitude they had when I was explaining my situation. There was nothing they could do. I really can stay Metro PCS. Would have never let this happen because they understand. Please don’t go to cricket wireless. It’s not use. They only have people in customer service that barely speak English. In the stores too. I hate I went to them. Metro PCS I miss y’all and I am coming back.

Cricket sold me a phone and I signed up for discounted service. I've had it for four months. This month I paid for my service but because they have decided to not give me the discount that they agreed on in the contract, they changed my bill and tripled it. They want me to pay the full price for service and they won't help me at all to change it back. They broke their own contract, which is okay for them to do, but it wouldn't be for me. I cannot use the phone I paid in full for and my job is in jeopardy. If I don't have a phone for work, I may get fired. I went in person to a store and asked for the money I paid on my bill and they smirked at me. The customer service agents over the phone lie, and give me false information, just to get me off the phone. They also will not unlock my phone to give me something back that I paid for. This is a despicable company that is just showing its true colors.

I recently acquired the Cricket Icon 2 and I would have to say it has to be the worst phone I have ever had the displeasure of owning. The phone freezes up constantly. When using it you cannot have more than one app open at a time or it will freeze causing you to have to power it off just to be able to use it again. Forget about making a call and browsing at the same time because it will drop your call. The Icon 2 should not even be given away for free. It is a P.O.S.

I paid for a plan for my son because his phone went off in November. December 8th I paid not only 30.00 for the new unlimited plan plus 2 gig of internet, a different plan that he had before. They charged me an additional 18.00 because this prepaid phone went off. On December 21st, they turn his phone off again saying that although the operator was supposed to set this up on a new pay cycle which he clearly see in his system, he could not do anything about it. So they charged 48.00 for 2 weeks of prepaid service. Buyers BE Aware!!!

I wrote this review (Google) last October 2021 on the following Cricket store... Address: 2108 Statesville Blvd Ste 13, Salisbury, NC 28147.... Be careful, all stores push their programs, Cricket pushes bundles. I just wanted to buy the Iphone 13 Pro Max and Cricket pushes bundles with items over priced and/or you may not need. Because customers were waiting I felt rushed and I didn't even get a receipt the day of purchase. I went back 3 days later (today) and got a receipt. I wanted to return the bundle items I ended up with. Was informed I would have to come back tomorrow and talk to the person who sold the phone to me.... REALLY????

If you like spending hours on the phone to get your service or EBB looked at but not fixed this is the company for you. From not receiving text messages to having the hardly English-speaking telephone representatives hang up on you. They canceled my EBB because somebody fraudulently signed up for Assurance Wireless under my name. I've been with Cricket almost 3 years and it's been hell. Switching to a more competent company. This one is a joke and should go out of business in the future!

THIS COMPANY WAS FINE UNTIL THEY STARTED HIJACKING MY CALLS, IS THAT EVEN LEGAL?!?! This would be negative stars if I could do that!!! I have a flip phone that "technology" is going to murder in a couple of months, they keep hijacking my calls to try to get me to sign up for new service. Even if I were going to stay with them I wouldn't now due to this. I have no service 90% of the time, it is more than annoying to have my calls hijacked all the time and I wonder if that is even legal?!?! I won't be staying with them because the reviews on the miserable piece of crap they have for a flip phone say it doesn't work so I am going to MINT MOBILE and the flip phone they recommend. I am not stupid enough for a "smart phone" which is not a phone at all - it is a computer.

I've been with Cricket Wireless for 10 years. Never any problems. Until now. Carlos in customer support just can't get anything done. If he answers... hang up! Everybody else knows what they are doing.

At first I thought Cricket was great, I do like the coverage and also the speeds do not slow down on the unlimited plan like other companies who claim unlimited but then slow you after 35 has been reached, that said what a nightmare!! My phone got stolen so I asked to suspend the account. I planned to get another phone but before I could police returned my stolen one. So I call to reactivate and I'm told it will cost 120$!!! I was told the account was cancelled not suspended which is their fault not mine!

I bought my flip phone approximately 3 years ago and I use it for texting my friends and for emergencies. It is an invaluable tool; especially when I'm at the grocery store and have to call my wife. I simply love it.

I went to Cricket Wireless in Gainesville to replace my charging cord and cube for my new iPhone. I told Eric (the store associate) what I needed. HE looked at my phone. HE went to the display wall and chose a cord and cube FOR me. I paid $54 in total. THE CORD DOESN’T FIT!!! THE CORD THAT THE PROFESSIONAL CHOSE FOR ME!!!! When I go back to the store in LESS THAN 30 minutes, WITH my receipt- TO THE SAME GUY WHO CHOSE AND SOLD ME THE ITEMS- and he says they don’t do refunds or exchanges on accessories!!!! THIRTY MINUTES LATER!!!! I talked to the manager Taylor, who said I was rude to the associate (I SURE WAS), and she will not give me a refund or exchange!!! To say I am LIVID is an understatement!!!! Please tell all your friends what crap service they provide. Also, feel free to share!!!!

10 year customer with 5 lines of service. Service was okay until we started getting messages that our phones would not work after February due to discontinuing 3g service. Tried ordering new phones from them. They make you deal with 1 phone at a time and are very rigid in how it all goes down. It's gotten all screwed up and can't be fixed. Customer service is a gross waste of time. Agents do not listen to what you are telling them and are near impossible to understand what they say. Needless to say, it's time to find another carrier.

5 year customer with 5 lines of service. They are phasing out 3G and promised 3 discounted upgrades, and 2 free devices to handle the new network. That was a lie and they refused to honor the promise.

Stay away from this company. If I could give zero stars would! This company lies! Takes your money and doesn't provide service. Has the worst customer service I have ever experienced in my life! I wouldn't recommend to my worst enemy! Stay away far away...

I was very excited when I read about Cricket Wireless, especially because they're the only cell phone company that offers true "unlimited" high speed hotspot internet. I tried to sign up to get a new phone, but it told me that my address was wrong??? I'm not stupid! I know my own address! So, I got on the live chat to solve this. The first person told me to try signing up in incognito mode, so I went through the whole sign up process again, but it didn't work. I sat and waited while he said he would figure it out, but after nearly an hour, he couldn't. I tried again with the same result. So I tried the live chat again.

Cricket is a Scam in the making. Won't talk about their discombobulated service let alone won't accept my debit card untill after my account is suspended and has to have an activation fee every time Then after won't send messages after paid the amount. Wasted about 2 hours on this. I'm changing services asap, y'all a joke...

My husband and I have been a customer of Cricket Wireless for a couple years now. We had went to pay our bill that is $63 and it was higher than what we had been paying. It said $80. So we went to the local store and asked what changed and why was the bill higher. The lady said it was an error on cricket's part but in order to keep our phones on we had to pay $95. I said, "The automated service said $80. Now you're saying $95." She shrugged her shoulders and said, "All I know is you have to pay $95." So we then left and I once again called the automated service and the robot thing now said I needed to pay $99 so I held for a live agent and asked him why and he said, "Well if you want your phone on you have to pay $105," then he hung up. So I called back and now the robot thing said $135. I was trying from 1pm to 5pm just to get an answer why it went from 60 to 80 dollars then in just a couple hours it went to 135.

I’ve had Cricket for a while. It’s really nothing to brag about I barely get reception. Not only that but I recently made a payment through their mobile app, only to be double charged. I immediately called to get the mistake corrected. Needless to say I’ve spoken to several representatives and I’ve received conflicting information. They caused my account to go into overdraft, now my bank is charging me a fee. I can’t seem to get this issue resolved by Cricket. They keep telling me my refund is gonna be back on my card yet I’m still waiting. I’ve been waiting since Nov 24, 2021, it’s now December 1st. How can you just take someone’s money with no regard and pretty much ** them around about their refund. Disappointed, frustrated and disgusted with this phone service. Customers beware.

It's Nov 2021 and I get notifications from Cricket Wireless "We are abandoning our 3g wireless network and your phone will not be compatible after Feb 2022, come into our store for a deal on a new iPhone.". I call ** cause my phone IS true 4g/5g phone that is less than a year old. Cricket Wireless (ATT) is just too lazy to update their IMEI database to include my phone.

I signed up with Cricket in late October. One of my requirements was being able to use my phone in Europe. I asked this specifically & was reassured by store personnel that as long as I bought the international plan, there would be no problem. I needed to replace the phone a few days later, and happy with my experience at the Cricket store, I returned and discussed buying a new phone from them. I asked again about using my phone in Europe. They checked my account & told me that it wouldn't be a problem.

I needed hotspot tethering in the nursing home where my mother lives in order to linkup with family members via Facetime. Cricket charges $10.00 to add this to your plan. Best value being when you add it at the beginning of your billing cycle, so I waited till then to check the little box to upgrade. I have auto pay to insure uninterrupted service. My $50.00 monthly payment was automatically made but there was no new charge for the upgrade showing. I received a confirmation number from Cricket that they had received payment in full.

The chat bots are weak... Just call. And call... And call. And ask for a first language agent unless you want to never get service. Boo boo boo. I don't like wasting my time and will never use their bots.

Had covid19 and was in a coma for 15 days just to get out nearly alive for the company to tell me that they couldn't do a bridge pay due to me being 8 days late on my payment. Even after I explained I was in coma they say that that was too bad for me not their problem and they don't care about my health. They're sick and twisted.

We've been with this company for over 10 years. We have a current banking situation and we need to verify our phone number with a billing statement w/address on it.. Now we're forced to leave Cricket after all these years cause they won't gave you what you need.

I had just paid my current bill, then switched carriers. They told me to contact my bank for a refund after 30 minutes on on hold. Do not expect to get a refund for coverage paid if you change service.

If everything works well, this company is good. The SECOND you have any kind of problems they'll make excuses and drop your call. A phone I bought from them had so many glitches it was unusable. I couldn't even call the hotline for help. I went online, they told me they can't help and I should call them. My phone wouldn't make a call. They didn't care. Their solution was to use a different phone. FINE! So when I finally got a hold of a different phone, they "didn't have any agents available". So they were going to call me back. Guess what!?? They didn't.

Pros: low cost plans and cell phones. Cons: I bought a new SIM card to check if a phone I had would work with Cricket. Ups lost my package and customer care wouldn’t send a replacement. I was hung up on several times and they disconnected my cell phone’s service that I still had 10 days paid for. So after being a cricket customer for 5 years, I now switched to T-mobile.

Needed a phone charger for my Samsung, paid 21.99 for the cord, took it home. My end would not fit, took it back to the store. Would not give me a refund. Want me to purchase the end for 49.99. No way was I going to pay that amount. Would not give me a refund.

I contacted Cricket support the day before my bill was due. I enrolled in a government program that was paying for my cell phone coverage because of Covid. I was told I wouldn't be charged and the text I received was in error. I was charged the following day and told it would be put on my account as credit even though the government money came in. The support agent put in a ticket for me to get a refund and that I would get an update by text or an email. I should expect my refund within 3-5 business days. I didn't hear anything several days later so I contacted them again. They claimed they sent me a text saying my refund was denied. I was never told it had to be reviewed. I was told it would be refunded. Then the new agent told me to dispute it with my bank to get the money back. I made him verify this information because I didn't want to mess up my account. He later came back from putting me on hold and retracted his statement.

I gave them a new credit card to be enrolled because my other one was canceled out. I tried to enter it but it kept on coming up an error. They transferred me to customer service. The guy could not help so he transferred me back to the online payment screen. So when I thought the credit card finally went through and it was all taken care of the next day they cut off my service while I was talking with somebody. Try to get a hold of them but they were closed. Nobody to find out what's going on. I waited till the next day. Call them up. She was very unhelpful and saying that my card was coming up. Decline after she kept on trying to give me the runaround. I hanged up and call my bank. They were charging my old credit card even after I canceled it and gave them the information for the new credit card so I called them up again and when I started to tell them what my bank said she hung up so I called up a third time and ask for a manager. So I was online for 20 something minutes and nobody answered the phone after being transferred. Great customer service.

Before I start, I have been with Cricket Wireless for over two years, and no problems. I have always paid online so I never had to speak to anyone, but I'm having some problems about our lines and I was on hold waiting for the supervisor to pick up for over an hour and still didn't get to talk to anyone or get our problem fixed, they just ended up hanging up. I have loved having cricket wireless, but this is a big no for me. Customer service is suppose to help you, and we didn't ever get to talk to anyone and I've tried calling back so many times and nothing.

I was 1 day late of payment, I am automatically, in autopay. So I went to the store, to talk to someone about the auto pay to pay my bill, I was surprised, that a # service fee to restore my service. I really didn't an explanation before, I signed up for Cricket Service.

I just wanted to pay my bill, My credit card changed and I had not updated it before my billing cycle apparently. The Cricket payment system is the most backwards thing I have ever dealt with. They tell you to login on the website or within the app, but those don't work because the service is cut off. When you try to visit the website, it says to login to the website to make a payment which you can't do because you have no service. I tried from a computer and was not able to login to the cricket website as it says "Access to My Account is unavailable. Please call Customer Care".

I am a Cricket user. I changed over from another cellular company thinking that I made a great choice to find out cricket overcharged my debit card as if I had five account and I only had four accounts with them. When I went to speak with a representative they made me believe that they would fix this situation and give me a credit but they never given me a credit from the overcharge. I would never refer anyone I know to switch over to this company as I feel like they are crooked and took advantage of me. If I could give a zero I would.

I've been with Cricket for a year in November and they've been a good company. I gave 5 stars because I've not had any issues with them. They have good service, they have hotspot data that you can replenish if you run out, they have the newer phones so you're not stuck with an older, cheaper phone but they also have cheaper phone options, you can bring an unlocked phone over without having to pay to register it, and there's much more. I've only had one issue with them last month, but aside from that, they've been amazing.

If in the market for some economical hotspot, stay away from the Turbo Hotspot 2 from Cricket. Purchased a new one since had the 5 cellphone plan for over 5 years and been working fine. Decided to stay with cricket and opened a new account for the hotspot. Didn't work since day 1. After couple days of retrying, resets, etc. went to store for replacement and they made me go through the online warranty process. After 2 days I got a refurbished one so figure that out. The refurbished one was worst than the new one so here goes the phone calls again. They kept transferring me to the warranty department that states they will call back and nothing.

I recently just found out after over 10yrs of being with Cricket that my plan was changed to the grandfather plan. Now when I got with cricket the highest plan they had was $50 unlimited with a hotspot. Now the 50 dollar plan is more like the 40 dollar plan but I have been paying 50. Instead of giving me the 55 dollar plan they downgraded me to a plan 10 dollars less than the original. Funny how they wouldn’t give a over 10yr customer 5 dollars but felt dropping me 10 was ok without notice.

I called at 9:10am to place my account in Bridgepay. I got a representative after waiting 30 to 45 minutes. In the process of doing the Bridgepay, the call disconnected. I was unable to call back from my phone. I had to borrow a phone from someone and wait another 20 to 30 minutes for another agent. This agent did complete the Bridgepay but could not figure out why my phone was not working. She had me remove my sim card 3 separate times; restart the phone twice; I then had to find someone to read her the numbers off the sim card which I could not see. She still did not fix my issue. I asked for a supervisor. I was placed on hold for another 30+ minutes, and then the call disconnected. I had to call back a 3rd time!!

While out of town, we purchased a hotspot unit for $165 from the local Cricket store. We were told that we had 6 days to return it. It would not hold a charge or give us the internet connection we needed. We took it back the next day. They would only refund $85 because they have a policy of no refunds on usage. Ok, but we couldn't use it because it didn't work! They said "call this complaint number." So we did. For 4 days. On hold forever. When we would finally get a person on the line, we'd tell our story and get "disconnected."

I switched from T-Mobile to Cricket wireless. T-Mobile 4g Later speed tests had my phone at 72mbps. Cricket 5g is running between 1mbps - 32 Mbps. On avg Cricket 5g is around 30 Mbps. Terribly slow by 5g standards. I highly recommend another 5g service.

Cricket Wireless is a despicable company. The phone service is not bad but their systems are horrible. I was on Auto Pay for a long time until they disconnected my family's service saying I didn't pay the bill. I called and they said they couldn't take the money from my credit card (???). I went in person to the Cricket store and the lady old me they have a problem that when it's close to the holidays, the credit card companies don't allow them to do Auto pay to prevent scams. If they know about it, why are they charging my family a "re-connection fee"? There is nothing wrong with my credit card as I use it for all other subscriptions I have. They should just improve their system or tell the clients to pay manually. But no, they add an additional fee to your account knowing the issue was not your fault. Disrespectful and unprofessional.

We have Cricket for a long time and move to north Texas. And service, wireless coverage is horrible. And customer service says we should have a strong signal but we only get 1 bar of signal. I don’t recommend it.

I have been with Cricket for over 4 years, they've been great in the past. But I had fallen on some hard times and wasn't able to make my payments the last few months. I had to create a new account and etc. That's okay, but that's not what brought me here. After I had created a new account, I opted for the unlimited plan as I always had. That means UNLIMITED data! But now I'm told I'm out of data, and my service keeps dropping. I use my phone basically as a tv, but somehow "I'm magically out of data" on an UNLIMITED plan? This is absolutely absurd! I no longer recommend this service provider.

I purchased an iPhone 12 with Cricket, cash, with no contract or anything like that. However, when I went to switch carriers they REFUSED to unlock my phone. I called multiple times and they said there was nothing they could do. They kept saying the unlock request button was on my Cricket app. I did everything they asked, deleted the app and reinstalled, turned my phone off and on, but the button NEVER showed up. I had to tell them multiple times that the button they were saying was there was NOT there. They sent the problem to tech services and they said there was nothing they could do. Basically I either had to stay with Cricket or pay for a whole new phone with another company.

I had talked to a representative online about switching to Cricket and had it all figured out. Well I went to your store on East Tx St in Bossier City, LA 71111 and 1st of all I walk in and see no one and lights are off in the back. Then this kid comes from the back dragging along, eyes all red like he had been sleeping & parks it on a stool. I try to tell him what I want to do and what the rep online had told me and he just shuts me down and says, "We don't offer service like that." That my number isn't a big enough company to switch over. I'm disabled with a TBI, fractured back & neck, cognitive & motor skills are terrible, nerve damage and both knees need replacing & I could have done a much better job than he did. It was the worst service ever.

I called to ask how much hot spot data I still had left because the app was down for days. The two people I spoke to were beyond rude. They refused to answer my question and we're so worried about their app not working. They even told me that it was my problem that the app was down and that I had to fix it. I will be changing to a new carrier this weekend. Hope Laurel and Hardy are put in their place for their lackluster customer service.

I was on a Bridge Pay (which I’ve done quite a few times before). You pay 1/2 your bill then half in one week. You’ll get a reminder 2 days before and it asks you to make payment before midnight. Which I did and I’ve done 2 times before (I have the bank statement to prove it) and went to use my phone the next morning to make arrangements for my child to that I buried the day before. My phone was off and they wanted an additional $60 to turn it back on? Are you kidding me? So I called and told them, "Wtf?" They told me since I didn’t pay it CENTRAL time? Nothing you can do? Because I live MOUNTAIN time. Why would I even think of making sure my payment is made in another time zone? Seriously?

Had Cricket for 12 yrs. They upgraded their service & required I get new phone for $80.00. NEW phone--had to yell in phone to be heard & it would not hold charge. Customer Service repair NEVER called me back! Asked for transfer code for changing service provider & given WRONG code...it was a phone #. Had to challenge monthly service charge thru MY bank. Returned Cricket phone & charged restock fee for an inoperative phone! They did not offer a replacement phone! On WAIT on call with Cricket for over an hour! Got smart & changed service provider & new phone ONLY cost $35.00. Any wise person would not use Cricket Wireless. Had to give one star b/c review does not have ZERO star option.

We’ve been with Cricket for a while and it was really good at first. Now it’s been running extremely slow and most times it seems like we have no internet at all because nothing loads and there’s just error pop ups. I’ve called to get help and they always just have the one solution of restarting the device and at first it helps for a few hours and later is the same problem. I’m just tired of calling and going in store to get help and end up getting the same excuse that they don’t have any other way of fixing the problem.

I been have issues with my voice mail. Been on hold and hang up by their side. Never fix my Voice Mail. They always been sending text messages with instructions never work. This company been worst. 9 years trusting Cricket to get the bad customer services. I been right now on hold for a Manager or Supervisor 48 mins and never back to me…

The sales rep said that with the $60 plan there was a promotion for free 1 year Sam's Club. I was going to received a code. Never received it. Then got in touch with customer servicer. They gave me the run around and blamed sams club, they were supposed to give me a code. Cricket said they (cricket) would help me resolve the issue by sending me text messages/email with the code. Never received it. Had the service for months and never received it.

DO NOT GO WITH CRICKET! I purchased a SIM kit and $25 Cricket refill card. I immediately tried to activate it online, but there was no option for a $25 plan, only $30 and up. I called Cricket's customer service to activate, and a representative said that Cricket no longer have a $25 plan, even though I had only just purchased it. The representative said he was unable to activate it over the call, and suggested that I go back online, try to enter the refill card code, and ALSO add my credit card to pay the additional $5 to obtain the $30 plan. I did as recommended, chose the $30 plan, added the refill card, and my credit card details. Cricket charged my credit card for the entire $30 amount.

I was a Cricket Wireless customer since 2016 and purchased a phone on the Cricket Wireless website on 7/1/2021. The phone arrived and my credit card was charged on 7/2/2021. I did not like the phone and contacted Cricket Wireless for a Return Authorization (RA) label. I received the RA label via email on 7/8/2021 and returned the phone at UPS on 7/9/2021 as directed by Paul in Cricket Wireless Warranty. The UPS tracking number shows the phone was delivered to Cricket Wireless on 7/13/2021. I spoke to Paul and he confirmed receipt on 7/14/2021. He said I would receive my refund back to my Visa in 7 - 10 business days.

I have had several experiences with Cricket, where I was promised a promotion that they did not deliver. When I called to alert them that they did not fulfill their promise, I was told there was nothing they could do. I would not recommend choosing this company, for their promotional promises or ability to satisfy their customers.

My wife and I have been with Cricket Wireless since 2014, since then their products and Customer Service have severely went downhill. We are now switching carriers after all this time due to them not wanting to solve a simple issue with a defective phone

I'm very happy with my Cricket service. I've never had dropped calls or any problems with my service. I've been a customer for about 10 years. Maybe more. One of the best features for me is the hotspot. It has been very helpful for me in my daily life.

My phone quit working and the salesperson at the store sold me a phone that is garbage. He lied. I've contacted Cricket multiple times by chat, by phone and in person. They will fix the issue for another $150. Their salesperson lied and he represents their company. I am switching service and because of this I will never be a Cricket customer in my lifetime again. The phone is so bad I am in tears daily trying to get anything done.

After being gone from my residence for a couple weeks due to Domestic Tranquility issues and not having my phone with me. Rex, in the Fairmont shop, was a Magician. He was able to recover approx 90% of the apps I had been using. Like everyone else, my world was in my phone. Finances, contacts, my Calendar, etc. He was able to recover most of the data. At least enough for me to work with. I just happened to go to the Cricket shop when Rex was working. I don't believe anyone else would have been as understanding, willing to help, and compassionate given my situation. I would highly recommend this local Cricket Shop to anyone who needs help with a new phone or retrieving lost data due to whatever reason. Rex will be my "Go to" guy from now on!!!

Experience was awesome but my phone sucks. I was told the phone I bought was defected. When I get a message it does not give a sound to let me know. The sales person did a test on the phone and found out it was a defected phone.

We have been loyal Cricket customers for years. My son's phone stopped charging when he went away to college. 5 days without a phone I find that the warranty was voided by the liquid glass cricket put on the phone when purchased and the extended coverage we paid for monthly wouldn't cover replacement and we'd have to pay a deductible when we had the phone back from cricket. Spent over 9 hours on the phone to get that far.

Cricket has great service and great prices. Extra high speed data is cheap to get and mobile hotspot is only $10 more. I get all of the advantages of AT&T without the price. I've seen a customer for about 10 years and I wouldn't dream of switching!

Cricket has upgraded along the years and I’m very pleased with this company. I’ve had Cricket for about 10 years and have been around others who were with other popular phone companies whose phone was not getting service in certain areas while my phone was still getting connection. I have seen this happen many time and was proud to say that my carrier is Cricket. I have and would definitely recommend it to others because of my experience. I’ve seen it for myself!! For whatever it’s worth, I would do it again!!

I have had very few dropped calls within the ten plus years that I have been with Cricket. My monthly payment has never gone up, no hidden fees and no contracts. I don't use my phone the way most do, I am pretty simple and do not need a lot of data and their plans fit perfectly in my budget. They also have great plans that will fit in your budget if you use a lot of data, like my daughter. The phones they offer are good, but would be nice to see more of a variety. I have done some comparing with other mobile companies, and their phones that are the same brands are a lot less expensive. I have had no problems with the phones I have purchased through them. The only thing I do not like about them is I cannot block spam emails sent via text, only phone numbers.

Please avoid this store. Incompetent people work there. 4 days ago they told me I can transfer 2 lines and each line I will get a free phone or get the iPhone XR for $200. I agreed to transfer the lines to get the discount on the XR. Told them to order the phones then call me. They called me yesterday to get the phones. They upgraded my line without my knowledge then blame it on you for not explaining things to them. Yes, I explained to them 4 days ago then explained to them again when I arrived to the store yesterday. They didn’t own their mistakes. The manager keep saying that, "You didn’t explain to me.." Yes I did.

I think Cricket is ok. Data issues sometimes But it is a good service! I think if Verizon is the best! When choosing a phone Carrier you must know the data plan and the data plan you are receiving but as always pick a good company!

I have had all good experiences with Cricket. They have always been able to help with my issues. I would recommend this company to anyone... so keep up the awesome work... and I will keep coming back. Thank you so much...

I always have service. Cricket is a good company to be my with with a variety of phones and plans. They also have what they call bridge. Pay half your bill now Half your bill later. They all have a new program ebb because you $50 off your phone bill.

I have been a Cricket customer since 2015. Prior to my recent experience I would have given 5 stars. My service has worked from New York to Hawaii and I have never had any issues with any part of the business. I just got a new phone through the cricket wireless website. It took over a week to arrive. My phone bill was due just prior to receiving my new phone and an extra 25 dollars was added to my phone bill. I thought this was for a device upgrade fee but upon further inspection I had already paid that fee when purchasing the phone. I tried calling customer service and had to spend an hour on the phone with a man who sounded like he was reading a script over and over and kept placing me on hold. When he couldn't tell me what the extra 25 dollars went to he hung up on me.

Started with Cricket 1 month ago with the ultimate unlimited w 5g. This is not 5g. In fact I haven't had service this slow, ever. No 5g. And the Samsung galaxy I bought won't connect via Bluetooth to anything. It's exactly the same phone I had with Spectrum only difference is no Bluetooth. Service rep try to play it off as a user error but they're wrong. I still can't listen to headphones. I just paid my first monthly bill and still super slow service. 5g unlimited a scam along with defective phones they bargain suppliers for.

Love my cricket wireless service, The staff is great. Never a problem, they take their time to make sure you understand the service, if you have any problems the staff is always willing to help, I can honestly say Cricket really stands behind their product and service, Cricket is a very reliable wireless service, the cricket phone is the best I've ever owned.

I've been paying a insurance protection plan for my wireless phone for 3 yrs. And they always seem to take my payment. No problem, today I decided to make a claim because my screen is cracked and they have me on the phone for 45 minutes just to tell me I can do it online, but online it doesn't show the phone I'm making a claim for, so I called back and they say there's only so much they can do since I didn't purchase my phone from Cricket. So they want to upgrade me and charge me $275. But I don't want an upgrade.

If you are in the market for a cellular phone plan of any kind, I highly recommend you check out Cricket Wireless. Currently, their cheapest plan gives you unlimited calling, unlimited texting, and 2 GB of high speed data, all for $30/month. After you have used up your high speed data, it will be slowed down, but you will absolutely never be cut off. This is amazing because it ensures your phone will always be working 100% of the time no matter how much or little you use it. Cricket runs through AT&T's cellular network, so you get great coverage almost no matter where you are. There is also absolutely no contracts. You pay month to month and are able to cancel at any time you please. I have been using Cricket Wireless for over a year now and their service just keeps getting better and better.

I called Cricket wireless on 7/27 to change number so they take my card number down and 3 digit code to pay the 15 dollars and then they changed number so thought it was all good. Well no. They shut my phone off at midnight. #1 they never told me that my billing cycle would change. #2 he did not put the 15 dollar payment thru. He put 4 1 dollar payments thru. #3 I never got a text message saying it did not go thru. They just shut my phone off. WOW.

First off I didn't know that there was going to be three payments in the bridge program. I was told it was two payments. Wonder week I started it and the other the next week. I went and paid the following week like I was supposed to and did not know there was going to be a third payment. I have no problem paying the third payment once finding out. The problem was the text message that was sent to me. Said my phone service would end on Sunday at 11:59 p.m.. I follow the link in the text message to pay my bill. Every time I tried it said, "This page cannot be found". So I tried on a different Outlet other than my phone and it said it was spam and an unsafe and unsecured website. This made me think it was fraud. The stores were not open on Sunday so I could not go in there and take care of the problem in person.

I purchased a VERY NICE phone at a VERY INEXPENSIVE price and, overall, am incredibly happy with the phone. It's the SERVICE that I'm not satisfied with. I can't send "voice" text messages to other people like I could with my old service. They were unable to help me figure out the problem so... more than a week, but less than two weeks after starting my service, I am unable to return the phone. I have no money coming back - so basically, I have lost all the money I paid. VERY POOR evaluation policy - it should be 30 DAYS, not 7 days. I highly recommend you try EVERYTHING in the first day of purchasing your phone. 7 DAYS IS NOT ENOUGH TIME TO EVALUATE A PHONE SERVICE. DO NOT USE THEM unless all you want to do is make phone calls and surf the net on a phone.

I’ve been a customer of Cricket for approximately one year. Have my account set up for auto pay as well. Reps at cricket have done nothing but lie to me the entire time I’ve had my account, by telling me the problem with my service was being addressed. Now I find out the problem with my service is due to the towers being more than five miles away! I've paid these people all this money for over a year and never got to enjoy any of the service I’ve been paying for. Why????Word of warning to anyone considering using cricket for their mobile device network! They Will lie and misguide you. Have you checking your device and be told that your device is the problem when all along it’s CRICKET'S fault not anything to do with your device! Very dishonest group of people and when you call for assistance it's somehow the customer's fault and not theirs! Bad company. Cricket will get no more of my money!!!!

I've been a loyal and happy customer of Cricket for a while now. That is, until last week when we went to Iceland for a week and discovered that Cricket phones don't work there. Not only that, but I couldn't even access my Cricket account online--it just kept saying I was locked out. We managed to call customer support using another phone. The guy on support repeatedly put me on hold and kept coming back and saying that we can call 37 other countries but cricket phones only work in the US, Mexico and Canada. I told him that I thought Cricket was part of AT&T and that surely it should work but he just kept putting me on hold and coming back and saying that same thing.

He got my phone to working. He told me about open sites and wifi. He told me about 2g. I felt comfortable asking this young man everything I wanted to know about my plan and service. I am a older woman in my sixty + and he took time to explain everything to me and show me how to find stuff on my phone. Good job Julio. I am going to refer people to your store. I am in a grandparent group of 100+ members.

So first and foremost, I would like to advise that I have been a Cricket customer since 2017 after having been with Verizon for many years and have been very happy with their service up until this last year. I have very seldom had to use the customer service. However, it was great when I did. I have noticed this year that our service as far as signal is not as good as it had been in the past. Again, I have been with them 4 years with 8 lines and on auto pay throughout those 4 years. Also, buying all my devices cash, May 2021 being the last time that I purchased 2 iPhone SEs for my parents for Mother and Father’s day. I paid $609.74 with BOA debit card and did not request new SIM cards as again we already had ours.

I used to absolutely love my service with Cricket Wireless but now after dealing with my boyfriend getting his phone stolen I had insurance paid that the phone has been suspended for 3 days. They told me I had up to 30 days before I got charged, now in order to reactivate his phone, I'm getting charged another $46 even though I just paid my bill last week. They will not reimburse me for the money I spent on the bill for the month of July that I paid a week ago. But expect me to pay another $46 on top of it for the remainder of the month.

Every aspect of Cricket Wireless service has been worse than disappointing. I bought a phone for $50, with some kind of fee waived, but I spent $180. The phone hasn't functioned well since the day I got it. The call volume can't be turned up high enough, even with the speaker on, the screen just randomly does its own thing, I miss MANY IMPORTANT calls with not even a record of the call ever coming in, the callers don't even get voicemail, even though it is set up and active, so I tried to use my warranty. What a fiasco! I think it's a straight racket, actually.

I have had Cricket for years, no problem, my phone malfunctioned, had insurance, was supposed to get my phone the next day, nope. Can't get a straight answer from them. I am switching service tomorrow. I use my phone for work, can't work, they are costing me money. I will not stand for it, bad business.

Let's start from the beginning shall we? About 2 years ago, I lost my phone service with Verizon and because I'm in debt with T-Mobile (the phone company I want to be with) I have no choice but to be with a prepaid company. Boost Mobile was a perfect 10, until they merged with T-Mobile. Now they are the slowest phone company in the world, just barely below Cricket Wireless. Yes, I have a nice phone (iPhone XR 64gb), however, the service with Cricket is god awful. The internet service drops randomly. I work by the ocean so it's normal to have slow service here, but there's days where none of my services work at all (calling, texting, hotspot, and data). I have to turn off cellular data and turn it back on 20x per day, and when that doesn't work, I have no way to use my computer or phone. I could be in a dire emergency and need my phone to call 911, but it won't dial it. All in all, do NOT join Cricket wireless.

I am trying to see if your company still has a warranty on my phone so I can replace the screen and battery. If not which I'm guessing I will one day find a new carrier at Best Buy. Thank for your okay customer service too. Have an amazing day!

Start up good. The phone's good. The founder is great. The customer reps. don't do what's asked or ask ? to solve. Keep, lying, hanging up. Do not know how to handle off stolen list. Doesn't ask ?s..Only asks you ?s. Puts me over to someone else, start over again. Still got no answers. 2 weeks. Can't send phone back they reported stolen. Lied about ship label to send back.

If you’re thinking of saving money on your Internet and cellular data I advise you to go with Cricket. They share AT&T towers. Great people to work with. Great service to boot. You won’t go wrong. I hope family of six I’ll have service in. Love it.

The online salesman was all too eager to take my $551.76 and promised next-day delivery on my phones that I ordered. As well as the website promise. I still have not received my order! It has been three days. It is impossible to speak to a human at Cricket and the website is no help. Wish I would have never tried to switch.

Called. Had a question about service. Got person after about 20 min. I was told, "I have to transfer you. Hold please." Every 8 mins. "Sorry for your wait still transferring you." After being on hold over an hour and no answer from anyone anymore and instructions in Spanish over and over. Why when my language of choice was English. I hung the phone up and called back. Now they say they are closed call back later. 0 stars for customer service if that is what they call my experience with them.

We tried to contact Cricket Customer Support and since we were disconnected for their error, we could not speak to anyone unless we paid our bill first. We had to go to a store to resolve our problem. We were enrolled in AutoPay and needed to change our card on file. We could not get into the website and even tried to use security answer and it would not allow us to get in. We changed our AutoPay on the automated line and apparently it was not effective because our phones were disconnected. Our personal phones were not a huge deal, but our business line not being connected could cause us to miss important customer calls. We understand technical difficulties, but if they do not receive a payment, do not cut off access to a good customer.

I purchased an iphone12 through Cricket 5 months ago. Over a month ago we realized I was missing text messages, calls dropping and frequent zero bars of service. I submitted a case on June 14th. I've made multiple calls and requested cases after resetting network services, restoring the phone, switching the SIM card with other phones, getting a new SIM card and nothing has worked. I finally asked to have the phone unlocked just 2 weeks early so I could go get reliable service.

Within 24 hours of having my service activated I started receiving spam calls text messages. All day long. I had yet to give the number to anyone or change it online in any accounts. Clearly they sell your number!!! I added my number to the no call list but I still receive calls and text messages every day. Think I will go back to Trac Phone, service was just as good and I was not slammed with spam all day.

Cricket allowed someone to port my number to Tracfone. If that wasn't bad enough their Tech Support to fix the issue was horrible! Zero communication during the entire process. They happily took my money but didn't fix the issue at all. I finally gave up after more than two weeks of me contacting them to hear the exact story every time..."We are working on the issue". Whatever! Cricket couldn't have cared less about the problem they allowed to occur. Run away! Don't deal with these losers.

If I could give Cricket 0 stars I would. I couldn’t get service anywhere I went besides in town. If I went to a small town by me I had no service. I would have to go outside to call or text my family so decided to switch. When I called to ask how to cancel my service I was told to just don’t pay my bill. Who would say that? Knowing it could hurt my credit.

I bought a new phone yesterday. I added 11 dollars for protection on my phone. I paid for all this in the store. They charge me an additional 16 dollars, suspends my phone and now telling me I have to pay 5.75 to reactivate my phone. I have auto pay which got paid. However I have to pay the 16 for suspension and 5.75 to activate my phone again on a mistake that happened on their end. I try to call them and they keep me on the phone for 22 minutes then tells me a manager is busy when I wanted to speak to a manager. It now has been an hour since the call and no one has called me back. I don't feel I should have to pay anything to turn my phone on when they accidentally tried to double charge me. I will not recommend this company to anyone. This is not right or handled accordingly.

I have used Cricket for about 4 years now. If my phone breaks I just grab my old one and drop the sim card in that one. Recently 2 phones broke in my family and when I went to switch the phones, they came up incompatible. When I tried to ask customer service for a compatibility list they asked for an IME# which I don't have because I haven't purchased a replacement phone yet because I want to make sure the phone I purchase is compatible. This also happened with my Pixel A4 which turned out to be compatible, they were just blocking my service. After 2 days of elevating the situation, I had service returned to that handset. As this is happening again, I am done with this Company. Bad customer service. Lack of options other than their budget phones.

I have lost my phone and decide to change provider. I stop at Cricket store to close my account and put block on my phone, Lady on front deck was nice but she could not help me at all. I paid 2 days ago for a whole months ahead but it was <> for some reason. Also she had to call main company office seeking help to disconnect my phone and close account. It was time consuming by the way... but office tell her that they cant close it because it is single user account, and they can't block my line also.

Opened chat on Cricket for assistance setting up 4 phones for $100 a month unlimited plan. Entered in information as instructed by chat agent. Went to check out and submitted. Form came back with red error to contact customer support. Chat agent said my billing address must match card. Checked to be sure and was told to submit again. Same error.. Went to my bank website and discovered Cricket Wireless had charged $101.06 twice! Asked agent what was going on and requested credit refund. Was told "Because you submitted from PC on wifi is reason form did not go through and to start over on smart phone data and resubmit in 10 minutes". Followed instructions and ended up with the same error!

I called 3 times.. First time... it rung for an hour. 2nd time, someone picked up, stayed silent and hung up. 3rd time a lady was pretending to help, then she hung up on me and didn't call me back. I never received help.

Customer Service was supposed to cancel my account which was on auto-pay and when I tried to find out why I was still being charged two months later they said I had to challenge the payments through my credit card company, Even the credit card company could not believe this. While on the service with one line, all was good. But when I cancelled, then it was unbelievable that they didn't cancel and kept charging me.

I have had 3 lines with Cricket for a year. We all started getting daily spam after we switched. Coverage outside the city is spotty. Customer DISservice is a joke! In 8 calls it took an average of 30 minutes to get someone to talk to. 3 times the call was dropped after an answer. Icing on the cake was when I dropped the service in mid month, "they don't do refunds". It is a small amount of money but it once again shows their disregard. Even after waiting an additional 15 minutes, the manager was also unsympathetic. He directed me to the website to see their policy. I asked how they can continue to charge when they are not providing any service. "That's our policy."

I recently switched services to Cricket. BIG MISTAKE. I will be switching back to my old carrier. I have been with Cricket for approximately 2 months and for those two months I can’t call certain numbers. Now I can’t call my mother that is elderly and sick. I call customer service and they say just dial the number instead of using my contacts. What kind of customer service is that? How about resolving these issues and compensate me for not being able to make certain phone calls for 2 months. Not just that, my calls drop constantly. I will never have Cricket again and I will certainly never recommend anyone to Cricket. Worst phone company ever.

I had been with Cricket for over 10 months. I bought new phones on Amazon that were 279. They were unlocked. However Cricket Suspended my account when I transferred to the new phone. Note Before I even bought I made sure Cricket worked with this phone and yes they do. It a Galaxy A51. They changed their network sometime in early 2021 that you can only use ones that are Cricket Store bought and told me I'd have to buy a new phone throw them. Same phone they wanted me to pay 549 for it with them. And my new phone that I just bought would be useless. They would not even work with me. The lady was rude and not helpful at all. So I changed to At&t Who accepted my new phone. Note Cricket runs on AT&T networks.

I purchased a hotspot to use with Cricket Wireless service and notified them that I needed the device shipped to a different location. Cricket Customer Service told me to place the order and that they could change the shipping address after the order. I placed the order and then called in to get the shipping address changed and was told that they couldn't change it.

Been with Cricket for a year plus, my two iPhones were stolen. I called and reported them stolen and canceled the lines. Meanwhile I had a major surgery and my bills were on auto pay, for two lines I pay $109. I was being charged $180 for 8 months until I found it on a bank statement. Called customer service and was adjusted for the month of April but all other 10 months were not refundable because it is a pretty paid service. $710 is a lot money especially to give away! I’m angry and disgusted with cricket and its customer service department. Looking for a new carrier as I type.

I expected to be met with a smile that didn’t quite reach the eyes and gift of gab that flowed like honey. A memorized verse filled with empty promises and strategic omissions. And I was also armed and ready to deflect and dodge. So I can’t begin to describe the dumbfounded look I must have had on my face nor the gibberish I responded with. When I wasn’t met with the typical sales routine! WHAT A CONCEPT!!!! These guys pretty much explained how the entire network of connecting & communication worked. What I would need, and what their service could and could not help me with. AND WHICH PROVIDER COULD further help me. I will be launching my business in the next couple weeks and because these guys character and wisdom my connectivity is set! Thank you! The experience was a pleasure!

I've been with Cricket for years. I've switched my sim card to new phones a number of times over those years without trouble. This week when I switched my sim card into a 4G phone, it worked for a day and then Cricket suspended my account, listing the phone being incompatible as the reason. I put my sim card back into the phone which I had been using just prior, and that one is also listed as incompatible. The customer service representatives claimed that the incompatibility is due to 3G being turned off, and one representative warned that re-enabling my phone could "damage the software" on the phone. The customer service representatives and their supervisors refuse or are unable to add my phone's IMEI to the whitelist, and refuse to provide a phone number for me to call so I can request that. So now I have two phones which worked on their network yesterday but are somehow "incompatible" today.

I bought a device that is listed as hotspot compatible on Cricket's website. The hotspot worked for 4 months, then stopped. When I called, they said my phone was not compatible because I didn't purchase it from Cricket. I purchased it from Amazon. Even the IMEI number says it's compatible with Cricket. Their website does not say that you must have a phone from Cricket in order to have a hotspot. Instead, it specifically states that you can bring your own phone - and it made the list of hotspot compatible devices!!! It is intentionally deceptive, and they won't make it right. If I had the money, I would sue them for false advertisement.

My wife and I had been with cricket for a over 2 years. That was recognized by the call rep. However the "Cricket system" did not recognize it. We called on to get our phone unlocked, considering we bought our phone already unlocked directly from Apple. For some reason cricket locked our iPhones as if we were on a contract with Cricket BUT our lines where prepaid. Not contracted. The Cricket rep said that we'd have to be with Cricket for 6+ months in order for our phones to be unlocked. As I've explained in the beginning we were already with Cricket for over 2 years. The call rep seen that, but the "Cricket system" did not. This resulted in Cricket submitting a ticket to a third party that won't be able to unlock our phones for 3-5 business days.

I’ve been with Cricket for some time now. I have to admit the cell service is fantastic. What angers me are the employees, yes the employees. They are rude, unprofessional, have 0 knowledge of what they say or do. What I’ve noticed is that some can not speak English and get mad or act rude when you can’t understand them. Some employees in other cricket stores are high school kids with no experience or knowledge of what they are doing. Honestly it’s like this company will hire just anyone with no experience off the streets.

I was expected to go without a phone after getting an LG Stylo 6 that was not working properly and needed to be exchanged under warranty. After 3 trips to Cricket Wireless and having them "try" different things with the phone, I was made to feel like an inconvenience to the manager and was told that he should be doing other things in the back of the store instead of helping me! I had to go buy another phone at Walmart and take it back to them to have info transferred so the bad phone could be returned. Then, I had to drive 40 miles one way to get it to a UPS Store to ship back because they wouldn't send me a pre-paid label. They expected us to go without a phone while the damaged one was shipped back and the new one shipped to us after they received the damage one. Ridiculous!

We set up the auto pay for our account, but it didn’t pay the right amount of the bill which causes our account was suspend and they charged us reactivation fee. We called the customer service and they said they couldn’t solve this problem and hang up the phone! This is their fault and as a customer, we pay their bill. I really don’t trust them anymore.

I had a $52 dollar balance and mistakenly paid $50. Well the phone was disconnected and I was charged $102 just because I made a mistake and paid 50$ and not $52. I spoke with representatives and supervisors as well yet the balance remained. They have 0 empathy for their customers and I have been a dedicated customer for years... I will no doubt change my service providers cause this ** sucks!!

I've been a loyal Cricket customer for over 5 years. I love the service coverage and the affordable rates. The one thing that REALLY grinds my gears is the fact that Cricket seems to not care about their loyal customers. Like I said I've been a LOYAL customer of 4 lines for over 5 years straight. If we want/need a new phone 50 out of 52 weeks in a year we'll have to pay their full price, but new customers will get the same phone for 1/2-3/4 cheaper. Where's the loyalty? In the past 10 years I've tried every prepaid service and it seems that pretty much all the cell company's want you to switch company's every few months or whenever you need a new phone.

I hope this review improves the Customer Experiences and the Customer Care department. On March 27th 2021 I tried to pay my bill that was due online. However Cricket system would let me make that payment. I tried to make that payment with two different debit cards, I even went out the site and back on. After attempting to make my payment online serval times. I then tried to call to into customer care. I'm not sure if anyone who reads this ever called in but it clearly states that it's an extend wait time and try to make your payments over the phone. So I tried to make my payment over the phone. The system still wouldn't accept my debit cards information. I tried to wait to speak with someone in customer care, however by this time the office was close. So you know what happen right. I woke up to my phone being off and I was charged a $15 reactivation fee, while on vacation with my children and away from my husband.

I ordered a phone last night on their website and when I hit submit an error message came up. No biggie. I will try again in the morning. Only to find out this morning that they charged me $775.74 and no order was placed?? I called only to be hung up on twice. 3rd attempt finally got through to a Supervisor who basically said, "Sorry. You will have to wait 3 business days until they release the pending charges!!!" So now I am without my funds for 3 days and no phone until I get my money back to buy a new one. Horrible customer service and I will no longer give any money to this company!

I changed my account to the 4 lines for $100. The clerk left my phone on the $40 plan then added 3 lines to the plan I asked for. I was then charged a partial month when my bill was actually due. The following month I got my bill for $140, which alerted me to a problem. I went straight to the store and was told I had two plans on my account. The $40 plan and the $100 plan (with only 3 phones on it, not the 4 phones for that plan). I had to pay 50 cents to change the plan (which was their error, not mine). I then asked for a refund for their error from the previous month, and was told to call Cricket, who then referred me back to the store. After a phone call to Cricket from the store, we were told the store had to provide the refund. I was told the store does not provide refunds. I had to pay for their error. Not sure who to be angry with as Cricket took the payment, not the store. No justice here.

Listen to me, if you're thinking of switching to Cricket. DO NOT DO IT! Just close the page out and LITERALLY do ANYTHING else. I got an ad in the mail for them for 4 lines $100. I have a Straight Talk phone now and thought I could get my boys phones and it would be cheaper than paying what I'm paying now. I talked to a sales representative online, told him I've got 3 phones already that are straight talk and I would need to purchase another one to complete the 4 lines. I gave him the phones IMEIs, serial numbers. Told him I was with straight talk had to buy 3 SIM card kits and he said once the SIM kits are in all I had to do was activate them. AND BOOM 4 lines for $100!!

I set up automatic pay when I started the service. I had to cancel a bank card due to fraudulent charges. Cricket suspended my account because they could not charge my bank account for the monthly payment. I straightened this out and set up auto pay on the new account. Next month Cricket suspended my account again. I set up auto pay again. Now, they did it a third time and I have to pay a fine. I will be looking for a new provider.

I've been a Cricket customer for over 22 years. Prior to Cricket, the cell phone providers used to be PrimeCo, US Cellular which has been bought over the years which is now known as Cricket. Over the years, I have never missed a payment and always encourage others to use the Cricket Company as their cell phone provider. Over the years, my phone number has been my main source of communication with my family, friends, career, business purposes, coworkers, and other accounts over the years. My phone number means everything to my life.

Upset Cricket customer! Cricket just suspended our service due to a $4 discrepancy on our payment. In order it get the account reactivated it will cost $15 plus the $4 owed. Keep in mind we have auto pay, so cricket is the one that determines how much they are going to bill for. I went round and round with customer service as to why my account was suspended when I have auto pay. Customer service was unwilling to reactivate my account with out me paying the $15 reactivation fee even though it was their billing departments fault for not billing the correct amount. I received no text messages, emails, phone calls, or snail mail indicating that I needed to pay the extra $4. They instantly suspended my account and applied the addition $15 reactivation fee. This companies customer services is so bad I don't recommend using their services.

I just want to say if you like old school dial up this is your company. If you want a better plan Obama phones are definitely a treat compared to this. Just tonight it took me 1 hour to connect to EDD to certify and l2 hours to get this review started. This company has honestly caused more stress and more anxiety in my life than any other phone company I have used in my 44 years. I have the most expensive plan. Their fastest plan and I can't do anything on this phone ever. My grandmother was having a reaction to a medication a month ago. It took me almost a hour and a half to look up the signs of a allergic reaction. She could have died by then. I was in a accident. I could not call 911 for 15 minutes. By the time I got there someone had already called them and they were there. So if you need stress in your life if you want to die before calling 911 this is your company. I'm just telling you anyone can get a phone with way less stress for free.

I write this review to be as fair and honest as possible. The staff at Cricket are people. I get that. And they are following rules to a system. We'll call this system Big Brother. Big Brother tells the staff what to say, what to do, and gives them very limited control. Here's what happened - I returned an iPhone I bought online that was unused and never activated. I was charged $25 for an activation/handling fee I never used. I returned the iPhone per Cricket's instructions. They refunded me; however, $25 was missing.

They lie to you about what plan you're getting, they lie about what the money is for, and then jerk you around when your bill is higher than expected. Absolutely worst service ever. Charge you more money than you signed up for, change your plan without permission and then lie as to why it happened.

I have been using Verizon on my phone and my wife has Cricket. Her phone is out of service for two days now and we tried to contact Cricket to resolve the issue. The first rep (Walter) was just acting weird by repeating the same questions and unable to resolve the issue. Then we requested to connect with the Manager. Henry, the manager, joined and started yelling at us. He kept repeating the same things over and over again. We kept telling him that we are not getting the service on the phone and he kept saying that I don’t understand why you are not getting my msgs. At the end he started saying that he doesn’t want to help us and he started talking non-stop without listening to us. The worst customer service I’ve received ever.

Says they're prepaid but charge a late fee of $15. And their app/servers are down every other month on the due date making your bill $15 higher and it's their fault. When their servers/app are down they charge you $4 to pay over the phone or in store. When you contact customer service day after day they make up every lie and excuse in the book to not refund your late payment. Suggesting that my husband and I were the only 2 people who had issues with the site/app on 2/13-2/14/21.

I cannot believe how incredible Cricket Wireless is. I have been a customer for 2 years now and have saved hundreds of dollars (at least) using a service that is 100% reliable and I've NEVER had a connection problem. And, Cricket has excellent customer support if there's ever any question about billing or plans. I almost never give excellent ratings on Consumer Affairs...I usually have complaints to express, but Cricket is the only service/company I feel deserves this rating from me.

I made an order and put my permanent address as a shipping address. At the time I was at my parents' house, so I wanted to change it to my parents' address. The order was placed close to midnight, and I called them at 9am when they open customer service. There was no way to change address or cancel the order. I paid for it and couldn’t use it for a couple of months. They have really bad ordering and shipping system.

The main problem I have with this phone is the memory, I know this is a small thing, but my phone automatically used 7.3 g of memory by itself that I can't delete, and every time I try to download anything, I don't have enough space even if I try to redownload the app that I just uninstalled. I literally deleted an app and tried to reinstall it, it said I didn't have enough space. And more importantly from the day I got I got this LG Risio 4, The system iu constantly crashes rendering my phone completely unresponsive. I think I deserve an upgrade.

I started having issues with the first phone. I took it back and was told there was nothing they could do because of their 7 day policy. It had only been 8 days. Ok. Well I figured it may be that I had gotten a cheap phone since I went on the 4 line contract and got the phones free. So I purchased another phone paying a lot more for it and it's only been 8 or 9 days and I'm having issues yet again. I'm so fuming at this point. There's nothing they can do because of their 7 day policy. A 200 dollar phone and they can't do anything about the issues! I am so disgusted at this phone service. My 200 dollar phone is having the same issues as the phone I supposedly got for free. No volume and no alert when I get text and sometimes I won't even get the text when someone text me. Just all around the worst phone service I have ever had. Straight talk was a lot better than this.

About three weeks into my billing cycle I used all of my Hotspot so I went online and I made a one-time purchase of 15 gigabytes for $10. Keep my credit card information. Everything was successful and I had my hotspot. The next day I wake up to our service being cancelled and Cricket asking for a full month's payment before we can make any phone calls. My account is on automatic payment for my bank account. My payment is usually drawn a couple of days before the end of the month as my billing cycle is supposed to start on the first of the next month.

I've been with Cricket about 5 plus years... The other day my credit card got stolen so I have to order another one and during that time my payment was due and I try to call and explain and they was being very rude and disrespectful and didn't help me at all. On top of that I was only supposed to pay $50. They made me pay $150 because. I was late now. Thinking that I've been a customer for 5 plus years I would get some type of customer courtesy especially during the time of the pandemic but they didn't help me at all.

I have PTSD & Informed "them" of this early on, As I began to be treated worse by each person I spoke with. This seemed to invigorate their desire to Absolutely do anything but help me. Horrible customer service..And now I have someone listening...Don't I Cricket/AT&T?

In August, 5 months ago, I purchased two iPhones from Cricket with a request to transfer service from another carrier. Cricket sent me the phones and charged me $90 for the first month but failed to transfer my line to cricket. I was without service for at least one week till I decided to stay with my old phone service. It's been more than 5 months of struggle to get my money refunded. I can't even use the phones since they are not unlocked to be used with other carriers. The $90 is not as much a concern as the struggle someone can go through to resolve real issues. I don't recommend Cricket for their negligence and bad customer service.

After upgrading 1 phone on my account the company charged me $83. I have no idea what this fee was. I paid the upcharge fee of $25 and thought all was good. However on my account came this fee out of nowhere. On top of it all I was also told to pay 108 for my next month service which was already paid. When I contacted customer service they had no idea what the fee was for and then "put in a request to have it refunded." BUT they didn't refund the $83, THEY REFUNDED MY MONTHLY $108 of the payment I did ahead of time. Today I find this out to my account being suspended and forced to pay a $15 fee to reconnect. They never give clear answers and customer service knows absolutely nothing!

Got notice 2 day before a problem with my credit card in Auto Pay. Fixed same day. 2 days later I have car problems, stuck on the side of the road and can't use my phone. When I called customer service I was told any changes take 7 days to become effective!?!? Wouldn't refund me the reconnection fee until I argued.