Cricket Wireless Reviews

I just brought the new Moto razor flip for 475.00. I've had it no longer than a week and a half and it broke exactly where the phone folds. I have a warranty and insurance. I've been to the Cricket store. I've made numerous ph calls. Been waiting on a call back for days and I haven't received anything. When I did get in touch with someone I was told a new phone is on the way. I'm still waiting to receive it. This is white collar crime at its best. The clerk that sold me the ph told me they been having issues with the new Moto razor. The exact issue I'm having. I asked why. He didn't inform me of that. His response was because, "I'm here to sell ph. Why would I."

This company is double charging people for misinformation on their end. They are trying to charge me 66 dollars more on a bill that I owe 11 dollars to because of a fee they did not clarify was being taken and placed elsewhere when signing up for their bridge pay and they refuse to give an alternate way to handle this. So not only are they keeping the 106 that I already paid but they want to add another 66 dollars to the bill and shut the phone off. This is ridiculous and the company needs to do better to support its customers in all aspects of their lives.

My texting will not work consistently. Most texts to other Android users with text receipts do not go through. I've tried to contact customer service 4 or 5 times and still no resolution. I'm being forced to switch carriers.

Why do I have no service for my paid phone bill? This is a ripoff! This is the worst service I have ever experienced and for a whole day?! I need service! I can’t just connect to my wifi at home and skip work!

I Don't have no service since yesterday 9pm & I Call them for help But this Cheaper ID!OTS ARE CLOSED UNTIL "9"AM & IS 9:25 & STILL THEY KEEP SAYING THAT THEY ARE CLOSED!! THIS IS the WORST WIRELESS Mobile phone Provider!! Only 7 H of Customer Service???

I have been with Cricket for about 4 years. I generally pay online, a few times in the past I have paid in person, but today I went into my local Cricket office to pay my bill for this month, and the person in the store stood up from the chair, took my $91 and then told me I owed an extra $5 for customer assistance fee. So I was basically charged for an already paid employee to take my cash and put it into a cash register. I have never had that before, and was never notified of that either. So when I went online and chatted with a agent named Catherine she informed me that yes there is a $5 fee for getting assistance from a live person. I think that's pretty stupid!

I have been trying to pay my bill for 4 days and their servers keep saying, "Failed to contact server. Try again later." So I go to pay my bill in store and they charged me an extra 5 dollars even though it was their servers failing that resulted in me paying in store. I am a 5 year customer, they have zero loyalty to their customers. Don't give them your money.

I went in to a local Cricket store and they promised me high speed data. They promised me good fast data that's unlimited and I pay 60 a month which is twice what I was paying before. The data speeds are below 1mbps and sometimes below 256kbps.

I have now gone through 2 cards that I have been previously using to pay my bill that will no longer go through their system. I was even on autopay so they were accepted for that. Last month they cut off my phones and it took forever for my payment to go through. This month I was watching for the payment and called them right away. They were unable to use either card. They said it was a problem with my card or bank. This was on a Saturday so they were supposed to extend my payment until Monday so I could call the bank. Of course they still cut off my phone and charged me extra. Of course they were not open to fix the situation.

I paid $190 for my Motorola G5 and I had insurance through through Cricket Wireless but yet nobody will help me get my phone retrieved to me or even loan me a new phone without the insurance rebate. I don't understand. I don't know who can help me. I am on a fixed income budget. I came to Cricket because I'm on a budget so who can I get help through to get me a phone. I need a phone for my health reasons. They won't offer me any help.

I suffer from lung failure so a phone is a life-saving necessity. Cricket refuses to the PIN to transfer my ACP for a phone less than 6 months old even though it means life or death for me. THEIR POLICIES are more important than my life.

I have been with Cricket Wireless in Winslow Arizona for a little over a year and the manager of the store Lisa **, is awesome and always help me with all of my cellular needs. She is very motivated, friendly and will stop at nothing until she has fixed the issue you are having.

I see Cricket has done well for some of their customers. That's great, but my experience with them is not good at all!!! Ok. I chose cricket because I couldn't afford the more higher companies at the time and they were the best option. The service was ok for a little while. When I moved I was in a situation where I needed to use bridge pay and extend my bill. My bill was $90 but I had to pay $55 for a week of bridge pay. Once it was time to make the next payment, a week later, I had to pay $50. Because I didn't get paid until the next week, I contacted customer service because from the reminder links they texted me, I could get another extension but the total for that was $55.

I’ve been with Cricket Wireless since 2016. Every year our cellular data has been going down. This year my husband and I decided to each get new 5G phones. We have had nothing but trouble with them since we got them. Apple has checked them out and the phones are good. It appears that there is not enough cell service in our area. I have had my eSIM’s changed about four times and put in a physical Sim. Nothing changes I reset my network nothing changes. I’ve asked them to unlock my phone early because I can’t use it. I would not recommend the service to anyone. Some customer service people yell at you and other ones are so good. Don’t sign up for them.

Today I spoke with the manager at Cricket. He is unprofessional and rude and he’s nasty. He couldn’t resolve my problem, which is he can but he doesn’t want. I will never go back to cricket again ever. Bad Customer service, bad signal everywhere. I did not recommend this company to anybody. Do not waste your time. Do not waste your money.

The Cricket Wireless company on the day I asked to cancel my service, as I knew the next day they were going to charge my account. Did not cancel my service and pretended they did not know, even though I port out of their cellular services and took my number with me the day before!!!

NEVER, NEVER, NEVER USE AUTO PAY!!! If the system screws up and charges you twice, you are just sick being paid a month ahead, they will not fix the issue or refund you. They will only add the funds to your next bill! DO NOT USE AUTO PAY. The page to change autopay cards specifically says if you change this less than 2 days before bill is due, you will have to make a one time payment for the current month and auto pay will take care of the next. I had lost my debit card that was originally on file.

Worst experience ever in my life with any kind of service. Please think twice before going there. I bought a new phone and wanted to switch to a different carrier, so I chose Cricket. Big mistake. Everything was fine until I tried to make regular phone calls. It didn't work; the calls were cut, and when someone called me, it went straight to voicemail. So, I went to the store. They reviewed the phone, checked configurations, and found nothing. I asked if it could be a phone problem because it was new, and they told me that it wasn't. They asked me to call customer service because they couldn't do anything else. So, I called that day. After an hour of waiting, I finally got someone. The woman did the same as the tech people in the store, and, of course, it didn't work. She told me that she would contact the technicians at the store to review my case and call me back at 10 am. That, of course, never happened!!!

I was a customer of Cricket in 2020. Recently my Mom is in India and she want to use the phone we bought from Cricket. I call customer service and they said they cannot unlock this phone even I paid off and had cricket service for more than 6 months. I ask to talk to a manager and they said I have to wait for 2 hours and 22 minutes to talk to manager. She said manager does not have access to call me on my phone. It is almost 1hr. 10 minutes to hold and no one pickup.

I have been a Cricket customer for several years, NEVER had a single problem, until these last few months? They included my Mother's service at no charge, her being an 86 year old senior citizen, so I thought that was nice, respectful! Only recently, last 3, 4 months they

Long time customer of Cricket Wireless. I called before my due date to setup bridge payment. The system tell me that I'm not eligible to split my phone bill. Forcing me to pay the full amount. I wasn't late on my bill so it makes no sense why I was force to pay the full amount.

I wanted a business cell phone for remote work, and thought it would be nice to try something new. I walked into the Cricket retail location near me and set up the account. I bought a basic phone, and off I went. First red flag was immediate: I wanted to change the number to an area code more commonly seen locally, and was told in the store, "It's ok, but you have to call customer service" - so I called the service number and requested the number change with the preferred area code. The response was "Sure you can change the number and area code, but that will be $15." Fine. I gave customer service a card number and the number was changed.

The cell service is terrible and just keep getting worse by the day. Customer service is no help. All their policies is just to rip you off and they run off AT&T so that tells me a lot about at&t service. Just save yourself the headache and go with another service that will appreciate you as a customer.

I have been with Cricket for several years. Upgraded hotspot to 150 gig that's 90 dollars a month. Last month they stopped at 100 gig. Went to local store no help. Called customer support no help. Rep had no knowledge on what to do so I was screwed for 50 gig. I switched to T-Mobile 50 a month and unlimited data.

There was a lady name Alba. She was really name and helpful. She made my day. I’m really happy she treat me real good. I had a good experience. I love it. (**). There was another lady name Karen. She was amazing too.

I was charged twice for monthly services. Called twice, it was their mistake, but they charged $200, overdrawn bank acct. They will NOT give the money back, it was pending. They had just charged me. I hate this company, treat me like this after 16 yrs service with them. They suck, I'm looking for new service!

I called the Cricket help center for a straightforward problem & I called there no less than seven times and talked to seven different people only to leave me without fixing the problem. Cricket hasn't never been that disoriented but there are now. Every time you call customer service it's a call center in another country. You don't understand them they don't understand you. T-Mobile & Metro PCS live getting cricket customers. And that's exactly where I'm headed. Cricket will never get another penny from me.

We had AT&T but switched to Cricket because of the great price. It was less than half of what AT&T cost us. We used AT&T because it got the best coverage in our rural Missouri area. What most people don't realize is that AT&T owns Cricket so you can access all the cell towers AT&T has plus the ones Cricket owns too. So great service and great price. I see a lot of nay sayers in the reviews but we have been nothing but happy with the service. And we have never had a problem with them during our 4 years with Cricket.

Made the Bridge payment thru my Cricket. The payment did not process to bridge pay. It was applied as a payment toward the actual bill amount. I was told they have only limited ways to deal with the bridge payment problem but nothing could be done to assist me. It's my money so why not apply it where I need it instead of where they choose to apply it. People use bridge because they need time to pay or are limited to funds. After speaking with the manager she texted my phone twice when our phone interaction ended. There was no need in playing on my phone. Be careful using this busted bridge payment option that they are not available to grant you without speaking directly with someone. After over 15 years of service after today I'm done with Cricket Wireless. Ghetto service!!

It would be in your best interest to choose a different company. They do not value current customers and customer service representatives are incompetent and unhelpful. They never actually solve problems, and do not listen to legitimate concerns. They also lie on their website about phone capabilities.

I pre paid my account when I had extra money for my budget. I changed providers and there was still $220 on my account balance due back to me. The company states that "since I no longer have an account with them, they are unable to credit me." They told me the only way I could get my money back was to dispute it with my bank. The last payment I made was a large payment that was over 6 months old. This company literally stole my money and refuses to give it back.

This is a more economic plan company. Their call coverage is good, but the internet and data is bad. This is due to weak signal. Browser work slow, but most apps freeze. I tried many times to get technical support, but they don't have an explanation. Always use last IPhone model.

Normally this store is not a problem however today we go in with plans of buying a new phone and were greeted with, "OH, I'm leaving early because I have to pick up child." Say WHAT?? ARE YOU KIDDING ME??? "You knew you had to get him/her so you make arrangements for either N employee to come in and cover for you or find someone to watch your kid." She says, "Well Cricket doesn't want my child here or else he would be here with me!!!" So then you close the store and they lose money. I don't get it, sorry. Rant over. Poulsbo store December 22.

I recently had the misfortune of experiencing a highly frustrating situation with Cricket Wireless that has left me deeply dissatisfied with their service. In short, they double-charged me, turning what should have been a simple billing process into a headache. Firstly, I noticed an unexpected and unauthorized charge on my credit card statement. After some investigation, I realized that Cricket Wireless had billed me twice for the same service during the same billing cycle. This blatant double charge not only caught me off guard but also left me questioning the integrity of their billing system. Attempts to resolve the issue were met with a series of disappointments. Customer service was not only unhelpful but also seemed indifferent to the inconvenience caused by their mistake. The representatives I spoke to were unable to provide a clear explanation for the double billing, and their lack of urgency in resolving the matter only exacerbated my frustration.

I had a iPhone that which one day decided to go into SOS. So I took the phone to Cricket, in hopes of fixing the issue! Apparently the SIM quit working, there was a eSIM. Instead of diagnosing the problem they had me buy another eSIM, the phone didn’t take it of course. So I wasted that $10, decided the phone was screwed and bought a brand new iPhone 14+ spent cash for this device that they also gave another eSIM with! Here I am a month later and decide I want to switch to another carrier. Guess what my $1200 phone is locked and I need to have service in this phone for 6 months! Bud I paid cash for ownership and have had cricket service for a few years. After explaining that he then turns my phone off adding another ESIM. I am very irate as my phone was off until arriving at the cricket store!

I was on a bridge pay and they always send a text message reminding you. But I never received one and now I have to pay the full payment. Understand thats my problem but the lady on the customer service line wasn’t at ALL WILLING to help resolve the problem. Wouldn’t send me to a manager to talk to or anything talking about thats my problem and make the full payment. There wasn't a additional reactivation fee on my cricket app until after i got off the phone with her. If your on a bridge payment and you call rhat morning to pay it they should let you. Not make you pay the full payment with all these extra unnecessary fees. Their call service is always poor and never helps you with anything.

Well wish I could give a ZERO star rating! At least last month the app would open, I just couldn't get signed into my account. I was able to sign into my account on the website though after a few days of trying. The month before I had trouble getting signed in either place for a couple days, but then was able to sign in on both. I've been trying for a week to get on the app or the website to pay my bill but the app won't open and I can't log in or even use the quick pay feature on the website. My only choice is to pay an extra $5 to pay over the phone and that's ridiculous! Don't waste your time with Cricket as they don't care about the customer at all, they just care about getting your money, but even that they only care about getting with extra tacked on!

I was a Cricket Mobile customer for 5 over years. I wanted to keep a cellular data plan with Cricket after changing my mobile phone plan to another provider, however I quickly learned that Cricket’s marketing and customer service is laughably inept. First, they stated I could keep my current data plan for 15.00 a month since I only used it minimally. Great! However, when I actually used it, it showed 0.24 gb out of 0.24 gb was used. I then called to fix this because I would never have agreed to only 0.24 gb per month. Then they offered me another plan that was over twice the price, plus a connection fee. Based on this, I called to cancel.

Cricket is a big get over. I should have stayed with Metro PCs. I would recommend anyone to do business with them. They are not for the people only what to get over people and they will take your money by any means.

My phone couldn't call or receive calls or text messages. Went to retailer to have them turn my phone back on. Retailer said my phone was broken. I needed a new phone. Bought a new lower class phone. Pictures/videos were grainy and videos blurry (Motorola Razr). CA law gives 7 days to return a phone. Oh and they charge you a restocking fee. And oh yeah, and my phone wasn't broken. Guy put his sim card in my phone and it worked.

She told me not to come back after she could not fix my phone. How sad. She is new store manager on Homer Adams park way. Review would be lower. She let me pay my bill bill. Before she kicked me out. With broken phone, and told me not to come back. She needs to be replaced. I’m changing service. I don’t recommend Cricket.

I've been with Cricket more than 5 years, I moved 20 miles away, got zero Internet, no tower close, because I got a phone three months earlier, they said I can't unlock, to change service, no service now, still paying, cricket doesn't care about a loyal customer, period, I don't recommend cricket to anyone!

I bought and transferred a service from AT&T three days ago. I go to the store today as I was told to do so by Victoria who showed me this package not four dollars like I was told by for $98, to start with. Today Hannah, the manager refused miss service. She said she cannot transfer and do anything with my phone. Nothing so what am I supposed to do with the service Cricket? I'm supposed to just sit here with the phone and pay for it every month without being able to use it or transfer it. Because you don't have the cable that you need to transfer it. What kind of company is this, you're stealing money from your customers you're thieving me! I told you, Hannah, as I was walking out I told you Hannah I am going to review your company. And you left on my face and said, I don't care. As far as I'm concerned, I feel sorry for anyone that has to work for you that's **.

Cricket Wireless is a scam. I will not even give them 1 star review. I have been trying to contact them for the last two months to cancel my service cause the service was horrible and the rates kept going up. When I called there they told me that I needed the pin that they sent to me. They never sent me a pin. They have never done any type of bill or paperwork that has been sent to me personally. The customer service is always hanging up on you or disconnecting. They are rude and they continue to keep taking my money even when I've asked them to cancel the service and explain that I've never received the four digit pin. They will not let me access any of my accounts or shut any of my phones off. I cannot recommend this company. Very dissatisfied and I plan on reporting on them to the Better Business Bureau.

I purchased my Cricket phone under the no contract agreement paid for my phone straight out first day, then went to transfer. My service was told because I purchased my phone through Cricket I couldn’t do with my phone what I wanted for six months because it was purchased from them then once my transfer of service occurred, Cricket refused to give me the refund or even store credit my money back to me. They are liars and thieves. I will never use or suggest this company for anyone also during my Cricket experience, their insurance did not cover when I was having problems with my phone, I went through several people, including who was called supervisors, and that extra money for insurance was a complete waste when the problem and issue was with the phone itself. It hadn’t received any damage on my part. Cricket wireless is not to be trusted with your service your money or even respectfully your time.

Cricket Wireless is a bunch of ripoffs. You can't pay your bill over the phone with your credit card. It declines your card but when you go to the Cricket store and pay it accepts it and they charge you extra money and won't waive the charge even though it's their own fault. They've been doing this to me for years and I'm over it. I've been a cricket customer for roughly 14 years and I'm tired of getting ripped off by them so if you don't want to get ripped off don't get a cricket phone.

I wish could it 0 stars. Anyways I order a SIM card kit from this bogus company with the janky phone and services, I paid 65.98 on 10/02/23 and I received the SIM card in the mail to my address. So I received the SIM card and put it into my phone and soon I went to activate the SIM card is was locked, they didn’t set up a Cricket Wireless account for me, I didn’t have a pin access code and the SIM card was broken and defective. I went to cricket wireless on 10/04/23 and was there for 3 hours cause the young gentleman lied and said he could fix it when he couldn’t and explained your company sold me a broken, defective SIM card offline and he said “we apologize but it is nothing we could do about it.” I said, "Well can I get a replacement SIM card since this one doesn’t work in my iPhone 13," and he said “you have to purchase another one.”

The staff was not dressed professional. They told me that I qualify for a government subsidy to cover the cost but never came through in delivering that after 3 visits to store. Three staff members were vaping in store, including the manager.

Doug, not once but twice went above and beyond while remaining within his professional scope of practice. Crickets policies and procedures and Customer expectations. He has maintained, decent, respect, tenacity, patience, punctuality, integrity all while upholding the Mission Statement and Advertised Obligations Marketed. Thanks Doug.

After approx 15 years the connection speed and dependability got so bad I ported the line to Xfinity and Cricket had a block on porting and it took an hour going round and round. Horrible, avoid if you can.

Hello.. I've been with Cricket Wireless for 8 years now and I really love being their customer always friendly and I never have any issues with them.. The only thing that bothers me is that me being with them as long as I have they never have great deals on phones for long time customers something like 50% off or 25% off phones for existing customers.. Was looking for a phone a Lil bit ago and the one I like was 299.99 for an upgrade..

Cricket Wireless (NON) Customer Care. Stay away from Cricket Wireless!!!! I would like to share my experience with Cricket Wireless. To begin with I was moving out of state to Arkansas in an area that had very bad reception, so I stopped at a Cricket Wireless store and discussed my situation with a sales representative in Florida. I was told that it wasn’t a problem. They could take care of me. I told them that I needed a phone that was #1, unlocked so if I had to change carriers I could, and #2 that I didn’t want a contract so if the phone didn’t work, I could change carriers. They said, “No problem”.

I am always a pre planner on everything. I like things paid in advance. I was planning to change phone company's because it was more convenient for me. I went to ask for my $110 back that I put in for months in advance for the phone bill, and they refused to give it back! That's $110 I lost and really needed back! There was really no reasoning behind it. Just meaningless apologies. Overall, I still want my money back and am still upset over it. I don't recommend this place at all!

The phone deals are bad. The Moto phone never gets updated. They could not care about you. They only care about new customers. After a year having your phone message will take long to come to a point of days late message. Would not recommend.

I had lost my phone in my Uber and had to get a new phone at Cricket. The sales associate JoJo was extremely helpful beyond helpful. Not only did she help me get my discounts let me know that I could also get $30 off of my bill because I got food stamps, but she also ordered me an Uber to get back home. She is an asset to this company, it's wonderful to know that there are a great people out there. Jojo made my day so much better when it was horrible.

To talk to customer service automated system It's a joke. 1 hour wait. Computer hangs up on you. By the time you get them on the line you're Mad. It's my big complaint with Cricket. Other than that A few weekends in the summer lines get clogged like traffic. I feel I should be compensated for Non service of any extended length. I plan to continue using Cricket. I leave this as fair warning. I do get service in most areas rural and city.

Trash Service. Even though my phone shows 4/4 LTE+ signal, I get only up to 10MBps Download and 0.95MBps Upload Speeds. I even Missed my Zoom Meeting just because of this Trash Mobile Service. Do not Buy Cricket Service. Their Customer Support is also trash. Not helpful at all. Kept saying I should upgrade to a better plan for faster speeds. I mean Come on, YOU ARE USING THE SAME TOWERS NO MATTER WHAT PLAN YOU ARE ON! I'm Literally Pissed after talking to their customer service agent. Again, Never Buy Cricket Mobile Phones or Service. If you are trying to buy a plan from a phone carrier, Opt for T-Mobile, Verizon, AT&T, Metro, Or Spectrum, which are Cheap, Reliable, and Fast. Unlike Cricket, Which Is Expensive, Slow, Unreliable, and Trash Customer Service. I was actually Forced to connect to Wifi Just to Post this.

The recurring imposition of reactivation fees, especially within such a short timeframe, demonstrates a clear disregard for fair and transparent billing practices. It not only inconveniences customers but also raises serious concerns about the company’s integrity. The deceptive act of falsely crediting the account only exacerbates the situation, eroding trust and revealing a disconcerting lack of accountability.

I was told the lines were from AT&T and yet still dropped calls, static and hard to hear at times with places the phone doesn't even work. The big issue is the new phone, (Galaxy A54 5G) brand new they said. It's one of the worst phones I ever used and I've had cells for 30 years now. Every few weeks they update something and changes my settings all the time. Speed of phone is good, but things don't work, like time out of screen that never works and always shuts off in 5 seconds no matter how many times you change it. Settings that don't stay or work. Too many unsatisfactory things to write about here. Of course can't exchange or return after 15 days. Very unsatisfied now after three months. This can't be the phone Samsung sends them and they foul up the software at this company or these are problematic cell phones they get rid of with bugs. I'm sorry I changed over to them to get frustrated almost every day.

If Terrible customer service has an award, I nominate CRICKET WIRELESS for it. If you are seriously in the market for RUDE inconsiderate agents that will hang up on you or put you in a holding place and ignore you to get you to hang up....go with CRICKET WIRELESS, if you like getting SCAMMED out of extra money because their system won't work correctly to allow you to pay your bill on time... go with CRICKET WIRELESS, if you want to waste hours in cell pH HELL for a person that will finally try and help you (getting totally stressed OUT) please by all means get CRICKET WIRELESS!

On October 16, my five phone lines went to SOS mode. I went to a local Cricket store for help and they told me to call customer service. I felt like something was really wrong and went to the ATM to check my bank account, it was off. I froze all my accounts because someone sim swapped my phones and placed a fictitious name on my account. I still don't have access to my phones yet, but I finally have a fraud case reported after going back and forth between one store and customer service. It's really hard to trust anyone right now.

I have been a Cricket Wireless customer for almost two months now. So far extremely disappointed. Haven't been able to use my phone unless I'm connected to wifi. The phone service is horrible. Worst decision ever made to join their company as a customer. From start to end horrible service, they hang up or place you on hold for hours and never help you resolve anything. Don't waste your time or money.

Horrible customer service, worse accuracy and product reliability for service. Worst decision ever made to join their company as a customer. From start to end horrible service, they hang up or place you on hold and never resolve anything.

I didn't have phone coverage for 2 weeks period. The support staff shrugged their shoulders and said, "Oh, well, go to the Cricket store." So I did. They gave me a new SIM. That didn't work so I was talked into buying a substandard. A phone that is locked period. The woman at the store did not tell me about requirements or time frames. Or anything like that? So I'm stuck with this brick forever forever. Unless I can figure out how to unlock it. It's worth it to get rid of cricket period. They have gone awful, truly awful period. I've been hung app on multiple times. Spent more than a week on the phone trying to get my phone service back up. Period. They left me on the side of the road with no way to call a wrecker to pick up my car. It was hours in a scratchy neighborhood. Uncool, they need to take it seriously that cell phones are the only phones that people have.

I am attempting to leave a positive review wherever I can to show my appreciate for the amazing customer services at the Cricket Wireless store in Doral FL (Miami). While in Mexico, my phone was ported out (sold to another provider). I was beside myself because something like this had never happened to me before and I was without my phone number for 2 weeks. I was tempted to buy a phone card (for $100) but wanted to try to have Cricket help me first.

My phone # was transfered without my authorization. It took 18 days to get my number back. Never got any explanation from Cricket. They wanted me to pay my next bill even though I had no service. This created big issues for me. 2 credit cards opened, Paypal account was hacked, etc. I suspect a class action lawsuit would get Cricket to respond. Stay away.

I've had Cricket Wireless for 6 years. For the most part it met my needs affordably. But if you have any type of issue customer service is useless. I called 4 times in the last month because I'm not getting 5g service, which is what I pay for. Twice I was hung up on. Twice I was told I would receive a call back and didn't. I was told I would be credited for the lack of appropriate service; I never received a credit. Cricket used to be a good deal. But anymore it's overpriced and underwhelming.

I don't have internet. For $175.00 they set me up with a Motorola phone. They didn't tell me I'll need internet in my home, once I use 2 gigs of unlimited, because they slow you down at that point. I couldn't make calls inside. I dropped calls. People couldn't hear me. Texts didn't go through, much. I owe $501.00 for an upgraded phone and I upgraded to their $60 plan, guaranteed to solve my problem. 2 gigs later, I can't use my phone inside, and the hotspot worked about 3 minutes. Although I purchased the phone outright, it's locked with Cricket for 6 months. They never told me that. It's MY phone. I had to trade the phone at Verizon to get a great plan. $501.00 down the tubes. Everyone I've spoken to at Cricket says "I'm sorry to hear that ".

I bought a phone 8 days ago. On the 8th day my phone stopped working. I spent 2 hours on the store yesterday and came home without a phone. They couldn't fix it. Today I went back and spent another almost 2 hours in the store. I finally asked for my money back. They can't give my money back. When I left with my broken phone I was told to try to figure it out on my own. I don't know what to do. I have a broken phone that they can't fix and I can't get a refund. I think the only qualification you need to work there is have a pulse.

I attempted to bring my own device. I used their automated tool to verify my phone was compatible, and upon performing all of the required actions to transfer to their service including transferring my number and closing my account with my previous provider they told me my phone was not compatible. At this point they refused to give me a refund and instead attempted to pressure me into purchasing a new phone. When I refused to do this they informed me there was no way to get my original phone number back without using a compatible phone with their service to get a phone number transfer pin. This has been the most infuriating business I have ever dealt with.

I bought a hotspot device when I was in school, from them. I was preparing myself to get back into school, so I went to have the device reactivated. However, the representative said I was able to reactivate the device, so I paid $25 for reactivation, and $90 for the plan. When I got home the device wouldn't work. I took it back the next day, and I was told the device shouldn't have been activated because of the time frame it had been inactive. I paid cash to have the services done, and they're telling me I can't be refunded. This is the second time this happened. I'm truly pissed.

They offer Bridgepay but charge you to use it. They took things off my account that was not to be taken off for 3 months straight. Have paid more than what I am suppose to a month. Customer service is not good at all and neither is store help. They are rude and barely speak English and want to interrupt you when speaking.

Since trying to make my previous 3 payments online - the system would not allow for Bank - Visa Debit to make the complete transition. It would decline my card each time I tried calling in. Same thing.

Cricket charges me $75.00 for their unlimited service, but yet, I cannot send video messages or receive them. I think it is time for them to upgrade their services or make some new changes to their services.

Horrible customer service, worse accuracy and product reliability for service. Worst decision ever made to join their company as a customer. From start to end horrible service, they hang up or place you on hold and never resolve anything.

I have been a Cricket customer for years. I was happy with the service until the past several years over which time that service has been steadily deteriorating. The data connection been increasingly glitchy, slow and unreliable. The most recent development over the past year has been an increasing frequency of calls not coming through. These are calls when my phone is in my hand with the ringer and vibration on. I will get a prompt notification of a missed call though. When trying to contact customer all I can get are generic automated responses that are no help. The Mycricket app is useless unless it's to take payment. Taking your money always works. I have missed several important calls because of this. It's time to find a new carrier. It's always sad when a good company with good customer service goes downhill like this.

I was with Cricket for 10 years. This last year, I updated my card. I then experienced autopay issues. Called bank, had bank call Cricket, etc...I was forced to pay a reactivation fee 3 months in a row. Now they are 'aware of an issue '. I left for Visible, they have no troubles processing my payment. Thanks for making it so easy to leave Cricket! Your customer service agents are in need of serious training.

I needed a minimal use phone. I found a very small plan with them that I was led to believe was a good deal. I went in, purchased the plan, promotion phone, activation fee and put it on auto pay. I had the phone less than one hour when it said half my data was gone. Never even used it. I called customer support and some young lady told me that it was a bad program and I should remove the data tracker. I told her no way. That I felt there was something very wrong with this and I was going to return the phone and wanted my money back. She told me that my money would be returned in 3 to 5 days.

I had an account with Cricket Wireless for about 6 months. My experience was not a good one. First of all, if your monthly bill/payment is set up on auto-pay, they will deduct the payment from your card 1 or 2 days BEFORE your due date. Then they will argue and try to tell you that the date of the ACH deduction is your "actual" due date...even though the reminder text they send you, as well as the dashboard of your My Cricket app, both show a different date. And recently, I went into a Cricket Wireless store to ask about getting a print out of incoming calls/phone numbers for my last billing cycle.

Today I went through a dilemma, I went to Cricket Wireless in Decatur, Alabama on the Beltline and Lindsey W. was amazing! I still can’t thank her enough, she literally racked her brain to find a solution and I walked out of the store with all I asked for as well as a free phone with my new service. Thank you so much cricket and even more thanks to Lindsey W. You’re the best!!

I give them one star because they have horrible customer service! I have been trying to downgrade and every time I call nobody calls me back or I automatically get hung up on for whatever reason. Today I’ve tried again for the sixth or seventh time. Again cannot get a hold of anybody then when I try a local store they tell me the only way to take care of my problem is that I actually have to drive to the store and take care of it! All I want to do is remove my protection plan for $11. I would not use them. I would not get a phone off of them because you will never get a hold of anybody. If you can’t do it yourself in the app you’re not getting any help and nothing's getting done until you waste your day running around to a store going in wasting your time in line to do whatever it is that you need to do.

So happy Zahraa helped me resolved my phone problems today, so happy I can text again, unfortunately I did not get a survey from Cricket to say great stuff about this representative, but Cricket I am glad you have great people on your team!!!

I have been using Cricket Wireless for 1 year now and seems they very weird policy that will only allow you to unlock device if sim is active and in service for 6 months for locked device you purchased. Which mean if you use sim in other phone the service days won't be counted. This policy is not good, or its sounds forcing customer to use their locked device whereas it should be customers independent choice to use other device when required. I see other provider don't have such policy which is fair. I won't recommend anyone to buy device with cricket network locked.

Long story short went to port number to different carrier. Phone with Cricket Wireless broken won’t power up and phone in another state it was a gifted to someone. Couldn’t port # because it’s broken.

Went here to get a new phone and was offered only 3 choices. I picked the one that the employee said was the best one. I used it and didn't like it and noticed I was not given a receipt. I called the store the same day I got the phone and informed the employee of my grievances. I had to call multiple times before she answered. She told me she offered me those phones because she thought that was all I could afford and was told to come back to the store for a receipt and refund. When I went back to the store I was told I had to go back the next day because she needed a manager. I go back the next day and was told by the manager that I could only get a small percent of my refund then I was told since I didn't get a receipt nothing could be done but tried to sell me another phone for almost $200.

When I call customer service, I am told "due to higher than normal call volume wait time is longer than expected." Wait time never less than 22 minutes. During the wait it gives me the option to transfer to the website (press 9) or continue to hold (press 2). Without fail at exactly 7 1/2 minutes I get that prompt again but it then says to confirm your transfer say "yes" or press 1. I never chose to transfer in the 1st place. When I don't confirm the transfer it says "Thank you for calling Cricket, have a nice day, goodbye". This never fails to happen. I never get my issue resolved because I never speak to anyone. I go to the store to resolve the problem and get treated like garbage by the all "** staff".

I've had Cricket service for almost 30 years. Service has gone down since AT&T acquired the company. Just recently, per a store's advice, I opened a new account with 4 lines and purchased two phones closing my old account. I logged into my app to make a payment putting in my current phone number and paid $158 for service. This payment was applied to the closed account by the app without any indication. I went into the store to find out that Cricket would not reverse the charges even though I didn't have those phone lines. I paid a $90 bridge payment to activate the current lines and wait until Monday when I could speak to the owner of the store.

My husband passed away in June. The local store was to disconnect his phone and make me primary. They messed up the ACP and autopay and login and so within 2 weeks, they suspended my service in the middle of the night and don't open til 10 am. I couldn't log in to pay since the login no longer worked after my store visit so had to pay via phone with an additional service charge plus reconnect fee. After 20+ minutes holding every time you call, I got nowhere with their incompetence. Wouldn't refund anything even though I was on autopay and shouldn't have had this happen. I disputed the overage with my bank and then decided to eat the cost and tried to cancel the dispute so Cricket didn't shut me off again. But it was already done and 2 weeks later, again shut off middle of the night and had to pay reconnect and service fee to pay by phone.

Every time I called, they gave me a different excuse as to why they couldn’t unlock my phone. Not to mention getting hung up on and not being called back. And even though I have receipts from my phone purchase they proceeded to tell me I didn’t buy the phone with them. I went back to the store I purchased my phone at and they denied the store too. Even they were frustrated and agreed I met the unlock criteria.

I get the crappy service for the price I pay. But my device was stolen and there isn't anything they can do about it. Someone has my personal information while I'm continuing to be charged for it. Avoid this company at all cost.

For years now I've been hearing how far Cricket has came in the cellular phone business, either you fell and bumped your head or you've never had another provider cuz it is still the most unreliable, unpredictable, garbage excuse for a cellular provider, absolute crap.

Service sucks! Nickel and dime you the whole way. Phone calls drop all the time or takes forever to ring. You order service online and service cut off over and over. Then your told you purchased something else forcing you to put up more money. Not worth the headache. Cricket is way better.

Shailesh at the Berkeley store provided an excellent help. He was professional and knowledgeable and patiently answered our questions and helped us find the plan that best matched our needs. Thank you!

I actually was a customer with Cricket Wireless for 7 years and recently came back this past February 2023. I love their service and their customer service. Not any problem so far. How about a phone with the bundle and I've had no problems with it.

On 8/18/23 I bought an iPhone 14 Pro Max, it was supposed to arrived Monday 8/21/23. Well it did not. I created a report with FedEx on 8/21. On 8/22/23 I contacted Cricket that the phone was lost. The lady said "Don't worry about it. FedEx will tell you the outcome." So today 8/25 the case with FedEx is closed and they said contact the provider for reshipping or refund. I called cricket to tell them outcome. They said to have FedEx open the case number account because without an open case they can't do anything. So I called back Fedex. She said, "Cricket can still file a claim with us even if the case is closed," called cricket customer service. They said "I can't help you you need to go to the store because the phone was purchased at the store not online."

I showed up at Cricket Wireless off Fillmore in Colorado Springs 30 minutes before closing and I was porting my phone from the ridiculously lame Straight Talk to Cricket. I was hooked up with a new Moto G Stylus and a cheaper phone plan. Roman the manager he took such good care of me. I just made me realize that there are still good people in the world. I would recommend to anybody to go to Cricket Wireless. He actually stayed an hour and a half late just to get my phone switched over because Straight Talk was giving me such a hard time. Very happy with the phone. Very happy with the customer service and I was even short $5 and he took it out of his own pocket to give to me so I can walk out of there with brand new phone case, phone, and shatterproof screen, and my plan is cheaper than it was. Almost 20 dollars cheaper. Great experience. Thanks Roman.

I was told I needed to update my app so I did. It ruined my phone that is 4 months old. I now have 2 choices...mail my phone to them to get a replacement or buy a new phone. It would take up to 2 weeks by mail. It was their software that ruined my phone. Their website is a joke and hold time is +1 hours.

I have had issues with my internet on my phone for 2 months Cricket never fixed. I pay for insurance monthly to be able to fix a device if broken and now I'm told after paying my bill and the extra monthly for insurance that not only is my phone not in stocks it's in a back order so no phone for a two line contract and don't even know when I will have a replacement item. No help. No understanding. No consideration. No help. Go anywhere вut Cricket.

Bad customer service. Was told never to come back. Been with this company almost 5 years now. The guy working should be written up. How rude he was. I love my service but not the way I was treated today!!

We had to pay $90 for more data on our Cricket Wireless hotspot just yesterday and received a confirmation message. Today - the hot spot did not work again, and there is no way to even log in with the app. So we called the 800 CRICKET phone number and had to wait and wait and wait. We called the store where we purchased the hot spot, and they said we had to come in to the store in person to get anyone to help. So we kept calling the 800 number. ALL SIX TIMES WE FINALLY GOT THROUGH TO SOMEONE, THEY CUT US OFF!! WE WILL NEVER BUY ANYTHING FROM CRICKET EVER AGAIN!!!

Bought a cricket phone, paid in full. Used it as a tablet for a while. When I decided to add it as another phone line, found out Cricket won't unlock it cause I waited longer than 6 months after purchase. They refuse to unlock property I purchased and own. Asked to speak to supervisor, said it was their policy. Do not buy a phone here!!!

The worse carrier I ever had. It drops calls all the time. Slower than death. Can't make phone calls, only text. I went to the Cricket store and the person there said, "It rings in here." Yea but it drops the damn calls. She wouldn't help at all. Screw this company.

Cesar is a caring and excellent employee. He was so busy in his store and still kept his good sense of humor for all his customers. He should be paid more money! Great person. He sure knows his job. Best of everything for him in his future.

This company scams you out of your money and then don’t want to provide an explanation as to where your money went. Then I tried to go to the store and they claim that if you make payments online you can’t see them on your account in store. This is so messed up so I’m just out of $90 +. The worst phone company ever. If I were you I would switch. They are scamming you as we speak.

I was told they would have very good coverage where I needed. I was less than bad. No service. I called their service center just as bad. When I told them it was not working all they said was stop in they would take care of it. They offered me nothing. They don't do refunds. $220.00 for no service. I was also told they are owned by AT&T. I would not recommend either company with service like this. Don't believe anything they say. I only gave 1 star because 0 is not available.

I had to change bank accounts...I called all my cards to change bank info...I called Cricket..Gave them new bank numbers...Bill time..shut off..Had to put on a card..Next bill...shut off and want $54!

I have tried to change my number with no success. Their chat setup is a robot that is not programmed to say anything useful. I called the 800 number and the first time the agent hung up on me. And the second time the man told me tough luck. They suck. I wish I had never heard of them. I would now like to terminate my service with them, but I'm going to have to wait until my next bill is due because they won't even do that for me. I've never seen such a sorry customer support center in my entire 59 years of life and I hope I never do again. I would not refer my worst enemy to Cricket. They don't even need to have a customer support center because they're not worth two cents.

I wouldn’t recommend Cricket to my dog. They are scams. They just take your money and that's it. I switched carriers today. Had to spend more but it's okay. At least I'm finally getting what I paid for. Cricket services sucks. Constantly drop calls. Customer service aren't professional. Very long time holds and when you finally talk to someone it's like you're talking to a brick wall. I couldn't port my number over to my new carrier. I had my number for 12yrs!!! Yeah I'm done with Cricket for life.

Called to get a number transfer pin. Took 2 days of being on hold only to have the representative give me another number to call, just goes back to the same place. Still no pin! They tell you to go to the app, but if you don't remember your username or password, you are totally out of luck. Terrible customer support!

Data stops working every time I'm out and about. Every time. I can't do anything on my phone, which is a problem as I am a an online college student, trying to work around classes delivering for Doordash. I did everything they told me to do including bought a new sim card. Waste of money.

Switched to Cricket Wireless this week. Awesome service all around so far. In store experience very helpful and quick. Great customer service at the Leesville, LA store from Jermaine. I would recommend Cricket Wireless to everyone I know. Great service. Good people.

I got my phone and somehow thought I would know everything as to using it that day. Please go when you have no other personal problems you're working on. I was out of line but this nice man was nice trying to help me. One thing was I was put in a higher plan and they straightened it all out. By the time I calmed down and had time to learn my phone better my phone is so fabulous and far updated from the phone I had. I am so happy now with the Cricket phone. It is a dream to use and the layout is so detailed that it took me a little while to learn. I want to thank the company for their patience and understanding. If you have doubts just go get a new Cricket phone.

On July 3 2023 I received a text message confirming that a payment had been deducted from my checking account for the amount of $63.00, when I went to use my phone there was no service, I couldn't make or receive a call, I immediately went to the Cricket wireless store to speak with an employee who was totally incompetent and told me that I no longer had that phone number which I've had for the past 20 years that is both my personal and my catering business number, the employee told me that the number was given to a woman named Heidi **. I started receiving mail from different banks where someone was applying for credit cards and bank loans, because of the lethargic employees my business was losing $150-$200 dollars daily, so I'm in the store.

Do not get any kind of Samsung phones. The Samsung internet will start spamming your phone at any and all hrs. Randomly log on to any and all sites so much to where you can't hardly use your phone then want to charge several hundreds of dollars if you want to buy an iPhone cause better platform even after being a loyal customer for yrs and always paying bill on time every single month and customer service don't care to help with Samsung internet issue. Constant ads pop up. Bombarded by ads. In short stay away from Cricket.

I have been on hold for over three hours then the cs rep comes in and tells me steps to do and doesn't even want to wait for them to get done. I paid off my phone! Why is it still locked? I asked to speak to the supervisor because it was clear that the lady was reading from a script and was not interested in seeing if anything worked. I am totally disgusted by this company. Now it is another 2 hours and 17 minutes and still NO SUPERVISOR. I have NOT gotten my pricked solved and will put this on EVERY SOCIAL MEDIA PLACE I KNOW! The lady that I spoke to was NOT helpful at all and only wanted to rush off the phone and the steps site gave me were not even valid. I would think that the initial 2 plus hours worrying to speak to someone would at least give me the time or of their day to solve my problem. Never again! I have nothing good to say about this company and their customer service is garbage!!!!

Purchased a phone out of pocket and because I had better deal from previous carrier and Cricket refuses to unlock my device so I can switch carriers. Yet they say no contract how is it no contract if I have to stay with them for 6 months before my device is unlocked.

Unless you want one of their spyware-infested devices or feel like spending a fortune on a new iPhone for compatibility with their network they are pretty useless. If you have an Android device, they may block it on the Cricket network even though they work on the AT&T networks and Cricket is a subsidiary, such as MIUI devices. Mine was an expensive MIUI 10T Pro Global that works on any CDMA network, if they allow it. They will sell you a SIM card for $30, tell you they don't know why it doesn't work in the store, and contact customer service, which says your phone is not compatible and will not offer a refund for the useless SIM card. (My bank will be reversing transactions).

I have had this issue multiple times but this time I called them on it. I paid my bill in full and then 2 days later my phone was suspended. When I called they said it was because I paid $5 dollars too little and in order to continue my service I had to pay a reinstatement fee and another month bill. Even the local store said Cricket was in the wrong and yet they still wouldn't budge.

This company has sucky service. You can't use your phone unless you're in wifi, even if you have a service plan, I recommend not going with this company, especially cause they're powered by AT&T, their services sucks big time. I will be switching to another carrier.

The only company that gives you no reception with full bars. I can’t state often enough the issues I have with this. I live in a populated area (50,000+ residents in the metro area alone) and I still lose service, let alone when I drive between towns. The whole time it states I have full or nearly full reception.

Never had any issues with Cricket till last week. My phone was suddenly shut off. Two days later my bank account got hacked. Bank couldn't contact me for strange transactions. I suspect an employee. I could not understand the foreign woman online (Spanish), and when I asked for supervisor she trf me to a line that nobody answered. Next day I was told by a store clerk that my phone was shut off for a recon fee. We all know we not gonna get your phone on unless you pay. I did this, even though wrong, to get it back on. When it still didn't come on, then clerk delved in account and found that I was blacklisted, cannot have that number again. She said CS in Florida.

I had purchased a Cricket hotspot service 50mb a month. This data would allow for 833 hours of computer usage, or 600 hours of streaming. 18 Days into my billing I received a notice that I was over my usage. I called customer service and the lady on the phone I could not understand. I asked to talk to a manager, the call was transferred and I was on hold for 45 min. I drove down to the Carson City store to get the help I needed and was told again I was over usage. I asked the Manager to understand that this could not be the case as it is just my husband and I at home and we work all day during the week so that would mean we would have to be on the internet more than 46 hours a day for 18 days to use this kind of data. I asked to have it reset. The answer was no. My only choice was to upgrade to the highest 100 mb a month.

One day my phone stopped working. Cricket said I no longer had an account. Why? Cricket ported my telephone number to another carrier without my permission or even my knowledge. They send you a text when they are about to bill you each month but NO TEXT when they are about to port your phone number without your permission? The thieves now had access to EVERYTHING on my phone and stole whatever they could: email accounts, credit cards, bank accounts, brokerage accounts and this only scratches the surface. Their horrific customer service then threw gasoline on the fire. I was never able to contact one competent person. All they did is read a bunch of lies off their computer screens. STAY AWAY FROM CRICKET. They are dangerously incompetent.

I came to Cricket about 6yrs ago and I really do love this company. BUT you have moved the one and only store in my area about 100 miles away. So I have no choice but to change providers. I am not happy at all.

EVERY SINGLE TIME that I call them, there is at least a 15-20 minute wait! THEN, they STILL do not resolve the issue. In fact I one time had to call them EIGHT times, spending at least 45 minutes on each call! (No kidding!) to get my problem resolved. Their CSR's are totally untrained or inept. Today I dreaded calling them. All I wanted to do was give them my new debit card #.

I purchased a Cricket Influence cell phone because I was strapped for cash and desperate need of a phone. It is equipped with a newer version of Android, which I prefer, but that's where the similarities with Samsung Galaxy stops. This phone is cheaply made, you can't find screen protectors or cases unless you return to Cricket and it drops service when it wants to. Now the phone is literally burning power cords, melting two already this evening. If you need a cheaper phone but want quality as well, don't even look at this phone. Paying a few more dollars for a better brand pays off in the long run.

Where to begin? My initial phone number was one digit off the phone number of the busiest pharmacy in my area. OVER 2000 phone calls. At one point my phone showed 225 unanswered text messages. I was receiving no texts. I got hacked and cloned on Facebook, the hacker had his own id for my account. After buying 2 new phones, on one the on/off button wore out, on the other.... IT couldn't be unlocked, l went to Mexico. The phone worked at one hotel (free wifi), I went to a sister hotel, right next door. SAME Hotel chain. LOST service for 10 days, all my trip info on the phone. Not once during any of this was Cricket any help at all. In fact, trying to reach them, and get someone who could speak enough English to help was impossible. COUPLE THAT with a refusal to even give a partial refund, and I finally left cricket for BOOST.

I was not able to create online account for two days. I was chatting with customer service for many hours, troubleshooting every single thing, but no solution was good to solve my problem, and then supervisor came just repeated the same thing and hang up, walked away. No solution was provided whatsoever. My request for refund was rejected. terrible experience. A lot of frustration.

They steal your money and lie about your payment trying to get more money. I'm so disappointed they cut my phone off over 5$. I have been a customer for over 2yrs. But I promise they will not be getting any more of my money.

I made payment of my brother cell phone who is sick. Unfortunately, he lost his phone. I made payment, Cricket told me I have that credit, but they don’t want refund my money. Don’t buy anything from them.

I was very happy with Cricket until I needed to login to my account to update my new debit card information for autopay. I tried and tried to login with no success. I requested my password, entered my phone number but never received the text from Cricket! I tried over and over. I chatted with the automated system which also was no help at all. The next day my service was shut off. I had to call Cricket and update my info plus pay an extra $19 to reactivate my service! Cricket should have let me make these updates before my service was cancelled. This is VERY FRUSTRATING! Cricket is no longer the best in my book.

Don't buy online. I would give this a zero if I could. I ordered the SIM card kit and was "upgraded to an e-sim" which is not what I ordered and I would have cancelled the order if they had told me. I wanted a SIM card because the phone doesn't support e-sim, another phone on my plan did though.. I couldn't cancel the order, get a refund or switch to a card the thing I ordered and was told to issue a chargeback through my bank if I felt like I wanted the money I paid back. Of course that cancels the phone lines you need to reactivate for $15. Going from 5 lines for 100 to 130 (30%) price increase while screwing over long standing customers isn't a great look.

I had service with Metro for over 12 years with no problems. I switched to Cricket a couple of months ago. I ran into some issues and wanted to go back to MetroPCS. Cricket is now holding my AZ phone number hostage. A number that I have had for some years now. I made a huge mistake by switching over to cricket. I would never recommend Cricket to anyone. Never in a day. Cricket is the worst when it comes to customers wants. So now Cricket owns my phone number. Cricket is so full of it. Please keep the service that you started off with if it is not Cricket.

They get ACP benefit payments and still charge full price for service and when busted, they refuse a refund. Then go back and try to edit payment history and fail to realize I have copies and also bank statements. This company is trash!

I was forced by Cricket to get a new phone about 2 yrs ago because they were going to 5G and they said my old phone would no longer work. I was offered a free phone, the Dream, which was a nightmare, terrible phone from the beginning. Recently, as a matter of fact April 2, 2023, I was forced to update my phone and as a result I was no longer able to send or receive texts. I called Customer Service so many times the next two days and they would get texting to work for one text and then it would go out again.

Honestly their coverage area was pretty great for the little bit of short distance traveling that we do, but I got fed up with having a long standing account and never seeing any benefit to it. Pre existing account owners get zero discounts on phones, ever, like ever, and they add an additional $25 activation fee on top of the full price phone because they require you to get a new sim card with every new phone. 15+ years with them and they don't give a crap. Now that everywhere else has plans with same price point, and usually offering better plans for the same price, and deals on phones after your renewal time, there was just no point in sticking around anymore.

Bought Cricket Hotspot 100 gig plan because it was supposed to work in Mexico. It did not work from the time we crossed the Mexican border until we crossed back into Texas 5 months later. Cricket refused to compensate in any way despite saying that they would early on in the total failure of service. This does not work in Mexico as guaranteed by ads, and then by customer service once failure begins. They try to keep you hanging on to service. $500 completely down the drain. Rancid service all around.

I transferred my number from T-Mobile and I asked if I should because they were hacked and was told, "You'll be fine." NOT! I've had more issues than Ever! Losey customer service and so far 9 hours in store and many calls. I'm so stressed and angry. Called Moto, Cricket customer service and the store I signed up with. They expect me to pay another $30 to get a new SIM card and phone number. It's not my fault they screwed up! They didn't even know Android is owned by Google.

If I could leave ZERO stars I would, Cricket Wireless does not care for their customers at all. Customer Support is not helpful nor is the Supervisor, I wouldn't RECOMMEND them for anything phone nor internet. I don't even know and how they are still in service, Please if you have a choice for a Cellphone provider Please go with them instead of Cricket Wireless.

I was forced to upgrade my phone for 5g rollout, during the same time I was offered a phone as part of the upgrade. I ended up not using the phone but I stayed with the service. Now after 15months now when I tried to use the phone, it will not unlock. Even though I was with other service and technically paid off the phone. They don't unlock saying I must use the sim card in the phone they sent for 6 months to unlock the phone. I either force myself use an old phone or throw the phone out. They don't care, dumb customer care just repeats it is our policy nothing we can do. The whole point of giving phones at discount is it keep customers not to make their life miserable. That too when they force me to upgrade my phone as they listed my phone will not work once they roll out 5g. Here is comment from the customer care "It doesn't matter you paid full price for the phone or not".. when the hell they understand you paid for the device means you should own.

I purchased a phone from Cricket several months ago. The phone that I purchased was a new model and the cheapest they had. It was such a new model they didn't even have a case for it. The design was so bad that just pressing my face against the phone put people on hold. I was paying for tethering for my laptop. Useless half the time because I couldn't get an internet connection with it. The internet speed on the phone was so slow I couldn't play music video half the time. Right before I switched companies, no internet at all on the phone. No partial refund when I switched.

This company would even let me to change my number without pay extra money. I told them what was going on. I asked to speak with a supervisor and he was very rude and hung up on me. This isn’t a good phone company. It’s been more than one problem with this company.

Cricket is a disgusting. Internet internet speed is zero. I write to chats every day no one has ever helped. In the Cricket store they said it’s my problems we can’t help in any way. I use the 60 dollars plan, it's terrible, never come to Cricket, before that there was a Tello Mobile and unlimited costs 30 dollars. I switched from buying an iPhone 11, now I have to use bad internet.

I have been with Cricket for years and on Tuesday my phone stopped working indicating I could only place 911 calls. Long story short...Cricket allowed my phone to be ported to a phone in FL despite my having a code required to make any changes. Within minutes, my bank account and Charle Schwab account were hacked as I had saved the passcodes on my phone. I tried to contact both and Cricket but my verification was a text to my phone number that the criminal had. I got home from work and was able to freeze both accounts until I went in the next day in person with my ID. KICKER-my husband's phone was also stolen around the same time. We had to go the neighbors to try and freeze his accounts as well. Mine were good...his was not. His bank had over $3500 transferred through the criminal adding his name to his Zelle and transferring.

You must keep paying for service for 6 consecutive months in order for Cricket to unlock a phone. Don't waste money outright paying for their spendy gadgets... They'll end up useless bricks if you end up needing to leave before 6 months with your CURRENT DEVICE. So if you lost the first outright paid for one, and paid outright for a replacement... The count resets. 6 more months of service now, yay.. :) My niece will have a new play phone without a sim, I guess.

I’ve had Cricket Wireless for about 2 months now and I honestly wish I would have just stayed with Boost or at least went to another company. A week after buying our iPhones my husband and I have had issues with data slowing down significantly off and on we took them back to the store for an associate to fix but the data still kinda sucks. A few days ago I took the phone back to see if they could fix my phone because while I thought it was due to the data slowing down before, my phone will not support YouTube videos. It plays sometimes, but most times it always says “something went wrong” whenever I try to stream any videos. Eventually I was not able to play videos on barely any of my streaming apps. I tried updating, deleting and downloading them back. Same result.

I put a double payment in with Cricket in the amount of $68. I asked for one of the $68 back and they would not give it back to me so they did everything in their power to keep the $68 by lying and being con artists of thieves. They shook my phone off and said that I was no longer on the connectivity program okay and that my phone wasn't compatible but crap you're the one that gave me the phone when I applied for cricket so they said that they had to turn off the ACP. Well ACP said all they had to do was transfer it to that phone number of my granddaughter because it was on my account. Okay I did not switch accounts providers and nobody so they should have kept it on and not have turned it off but they did it anyway so by doing that I still wanted to try to charge me $98 because without the $30 being paid by ACP it only been $68.

15.00 extra if you pay your phone late plus 4.00 to make a payment lol. You guys are joke. Can’t wait to go back to MetroPCS. Cricket customer service sucks. It even takes forever to make a payment. Stay away from this company.

I went in to upgrade my phone and Shawana helped me. She was patient, kind, attentive, outgoing and friendly. She multi-tasked when it came to me and another customer. She never ignored either of us. She made my experience so pleasant!

Allowed Cricket Wireless customer ** to purchase phones and Asurion insurance for 2 phones using my debit on 03/01/2023. I called both companies and they were aware of the fraud while charges were still pending. They did nothing and refused to cut off phone, etc..