Cricket Wireless Reviews

Took out $60 for a $30 bill. When I complained, Cricket Didn't reimburse. Instead they Credited me. That means they hold my money for at least an extra month. They also lost my lifeline service and didn’t even credit me when they did have it. Greedy Cricket.

Beware buying a phone from Cricket Wireless. They will send you a refurbished phone that will likely be broken and then won’t fully refund your money. Horrible customer service. They used to care about their customers but those days are long over.

Gotten 2 fake tracking numbers from them. Never received a package. Company said it was still at UPS for 2 weeks. Yeah ok. I called ups with both tracking numbers. They said it got sent back. Been with company for over 3 years.

Cricket Wireless never gave my friend I referred or myself the$ 25.00 credit. We both got confirmations in our Cricket app. The confirmations disappeared and after contacting cricket multiple times by phone and chat, we both were called liars. This company has horrible customer service and horrible phone wait time. We were both told to go to a local cricket store to resolve the problem. When my friend arrived they were told the store could not even look at our accounts. Sounds to me like Cricket tried to pass the buck. I am switching to another carrier. The $ 25.00 is not a big deal its the principle of being lied to. Their chat app is a joke too.

Those customer service folks speak English words, but I guarantee they can't comprehend English. This has become yet one more Company with completely useless Customer Service. Just unbelievably useless.

I’ve been a loyal Cricket customer for 3 1/2 years, never upgraded & when I needed an upgrade I could get no action from Cricket (they wanted to charge full price plus upgrade fee) so I was forced to go elsewhere and had to cancel my Cricket Service which I prepay a month in advance. I was only 5 days into my billing cycle when I canceled. They told me I will not be refunded for the service that was not used or data that was not used. The CSR Supervisor admitted on a recorded line that they were stealing my money & it was theft on Cricket's part and a few minutes later recanted his statement. He said it was their policy not to refund pre-paid service & their policy trumps the law. So needless to say I was robbed by this company after being a loyal consumer for years. They get away with theft because they know no one is going to pay $300 to file a civil lawsuit for $40.

Tonight, I called 611 for Cricket Wireless to add the Canada/Mexico plan. I was unable to see it under any Tab. I then called the 800 number for Cricket Wireless and was informed there would be a 6 minute wait. After 6 minutes elapsed a new recording started informing me of a new 24 minute wait period. After a combined total of 39+ minutes I hung up. Worst Customer Service!

So, my old card I was using to pay Cricket got lost and I put info of my new card on file and even set the Auto Pay and guess what, on the day of the charges they didn't charge my card but cut off my services and asked for extra $15 for reactivation, called their customer services, explained everything and they said that anyway I have to pay the fee for reactivation even I put new card info before charges. Tried to make a payment but the system is off and not working. Site is not working, app is not working, customer service is horrible. I was with cricket for 8 years but is enough, something is happening here. I read all last comments about this company and everybody has problems. Guys the right decision is to move to another carrier.

I've been having an issue with my HBO MAX account. Every time I call, I have to start over. They don't keep records of your calls so they can see the history. Then they hang up on you. -20 STARS!!! Is what I would give if I could. Hours spent on the phone just to be hung up on. Paying for services that I can't get. Hours of my time wasted and nothing gets done. Even though they are very inexpensive, the customer service ruins it and I can get a cheaper service that has better customer service. They read from scripts and when you need more help, you hold forever then get hung up on.

I tried to get a data only Netgear box activated and was refused. They said I had to have HD and VoLTE capability. For a data plan? I also tried a Pixel 3aXL and told no. This was using CHAT. So I asked for a refund of $30 since I never got 'off the ground' and and never activated the service for one minute. And they REFUSED! I'm calling my bank. Also their phone service sucks. You're on hold too long and it seems to go in a circle and put you back in the queue at the end of the line - while saying it won't be but 6 minutes when it's much more. So I went over to CHAT and they are very brazen. They're refusing to discuss getting a refund for service denied. And sending canned responses. I thought they would be nicer than the death-star AT&T but they are definitely a part of the AT&T arrogance.

Been with Cricket Wireless over 10 yrs. because my plan is affordable and has never changed. Blanca, at the Hope Mills NC, store was patient and very knowledgeable about the Cricket phone I purchased.

I am a disabled person who uses my phone as an Alternate Communication Device and to help me navigate living in an unfamiliar city, and this company is the worst I've gotten a phone through so far. The in store customer service are unable to actually help with any issues, warranty replacing phones takes several days even if they have the phone in stock in store, clerks are unable to actually help with most issues I had, they charge $4 for using the in store system to pay bills, and had suspended my account due to non-payment before 2pm on the day it was due.

My service is disconnected cuz Cricket made a mistake. I spent the entire day w/out service trying to get someone to help correct it only to get hung up by 3 supervisors & a rep. Problem remains unresolved.

I've been with company over 7 years always pay bridge pay due to how my pay period falls. My bill came to total $102 due by the 19th I paid $47.00 with card ending in 6276 on day of before 11:59 pm to avoid penalty and enrolled in bridge pay which requires you to pay remainder 7 days out for extension of service. I called 611 to see the remainder balance which was provided by automated service of $64 and with fee $67 but if you utilize the app, you're not charged fee. So, I used app and paid $64 received a text reminder to my daughter's phone for $2.00 due before 11:59 pm on 2.5.23.

I have had Cricket for many years, and I try not to call Customer Service for anything, I do everything online. The wait to get anyone to help is a minimum 1/2 hr. When you get someone, they are not helpful and direct you to the MyCricket app. Try to refer a friend and it's so cumbersome and annoying! I gave up and called CS to ask them to apply a credit and said they could not! The reason I keep this is because it works off AT&T wireless service and works very well for me. The cost is a bit less expensive if you do direct bill to a credit card. I'm sure there are other services out there that I may eventually need to explore.

I bought a phone to help a friend. This phone company nickels and dimes people. Why sell 30 $ refill cards if it's 40 and if a just service help adds 4.00? People are trying to get back on their feet from being ripped off.

We paid Our 4 Line account The day before it was due. The next day we find out they’ve shut one of our phones off. Went by store to get it turned back on and employee said we had to buy another SIM card. We refused and told them all they needed to do was turn on the phone they had mistakenly turned off. She refused and called the police on us and had my husband trespassed from the store. So we have a phone paid for until 2/28 that can’t be used. I would give them zero stars if I could and will be changing carriers for all our family phones which are about a dozen in all. We’ve had problems with their service not working right for last 4 months also.

Getting a line in Cricket is the worse experience you'll ever get. First off, I went to get a 4 line family plan in my area in Delano, CA and the lady there gave me a price of $260 dollars. It's a 4 line family plan which is a plan I had previously, which only suppose to cost $100 a month plus cost of sim card which is 10 dollars each. How the heck was I being charged 260 dollars for it. Activation fee is literally free if you order it online. This lady was clearly trying to pocket that 100 plus dollars. I swear this company is like a cars salesman company. They will never be honest of the real price of their product, instead try to suck as much as they can from you. This isn't my first bad experience either with this company but that's a different topic. I want to talk about their online service.

Cricket Wireless customer service is inexperienced and disrespectful and they are thieves. I purchased a phone in September 2022 and returned it and had to fight getting through to the right person to get a refund. They told me wrong information on how to return the phone. I spoke with over 30 agents in 4 months to get a refund. I disputed on my cc card. They lied and sent misinformation my cc company for a phone I returned. Most agents I spoke with were untrained and it was like pulling teeth to get a manager. Let’s not forget the long wait to get to anyone. They cut my phone off twice every time I disputed them with my credit card company and took forever to get answers. I had to pay the fee to get my phone on. Don’t ever buy a phone with them. I was a customer since 2017 and never felt more disappointed and disrespected in my life. In Jan 2023 I left this company. They don’t value loyal customers.

So I call cricket wireless to set up bridge pay. They tell me $25 is minimum amount I can pay to set up bridge pay. I pull out my debit card give them all my debit card info, it says payment declined. So I do it again, same thing payment declined, as I go to do it again I get two different text messages saying, "Thank you for your payment of $25", again back to back. So they took out $50. Here is the problem. I set up bridge pay cause I only had $39.52 in my bank account til I got paid. This overdrew my bank account, got me a $35 fee. I tried for 2 days to call Cricket. Could not get them on phone. It was horrible.

So, to preface, I love Cricket wireless. The phone plans have been easily maintained, my rates haven't changed in a decade. That part is fantastic. This complaint is specifically about their website. It is smoking hot garbage. Some of the worst designed, least functioning trash you could ever see. It's clear to see they must hate web devs, since they apparently have 0 hired. The site basically *does not run*. Half the time I'm making payments, I get errors. I've been trying to activate my phone for 2 full days, newly purchased, 400 dollars. It's been a very fancy brick for over 48 hours because the cricket website refuses to enact basic functions. This is so infuriating. It's enticing me to drop cricket entirely. What else are they failing at maintaining if they can't even keep their website working?

The most important calls from my state dept. do not come to my phone, caller can leave a voicemail as if it was a missed call, only the call never registered on my call log, when phone never rang. Cricket says it's my new phones. I purchase all the time thinking it's the ringers not working, they will not compensate for half service I receive, when I pay for a full service every month.

I went to activate my iPhone 14 Pro, and the lady at the store did something, now my old phone is not working at all. I was unable to activate the E-sim. She charged me $10.79 for the new ESIM. Waited for an hour at the store to activate the phone. I came home and waited from 8:30-9:44 pm, Still on hold while I am writing this review.

We have been Cricket customers for around 25 years. We pay our bill on time every month. But I guess we paid after midnight last night. So this morning our services was cut off because we were charged a $15 late fee AFTER THE PAYMENT WAS CREDITED. Two people on our plan work from home and depend on their phones. So I spent 45 minutes on hold trying to find out why our service had been cut off for a random $15 charge, and then they charged a $4 convenience fee to make the payment. But the real damage was 45 minutes of lost work time for two people. I can’t imagine a worse way to treat loyal customers. I am seriously disappointed.

The young man told me to go to Russell Pky store. Computer was down. Every time I go to that store something is wrong, if you have a problem with the phone cannot get issue resolved. They hate to see you coming in. Because they have to work.

This how Cricket scammed my family. I received this message while trying to pay my bill on time 1/9/23: Hi Cricket Family! Your current balance is $0. Your next bill is due on 01/16/2023 in the amount of $118. To make a payment, visit cricketwireless.com/quickpay. They cut our phone off on 1/10/23. They charged activation fee & $4 processing fee. My son I both tried to pay them with 2 different payment method on their website. My son explain the situation, but they made him pay. I called twice trying to get refunded. The escalations had me on hold for 45 minutes and hung without calling back. I called back & they hung up again, tried to chat no one answered. Their service is always slow. Their business practices are shady, fraudulent and they are scamming people out of the money with their online payment method. They fail to take responsibility for their issues. There is no accountability. I want our money back.

Cricket is a PRE-PAID service. Let be known that they refuse to refund you for the days you don't use the service. If you pay $60 for 30 days and only use 7 days, they keep the difference of what you AND turn your service off for the remainder as well. Then they try to explain why they don't refund your unused portion with cyclical reasoning that their computer screens simply tell them. You try to talk to them and they just repeat the same thing over and over. Just RUN AWAY FROM THEM or at least you know what their policy is before you jump into their pit.

Tried calling multiple times. Was left on hold for an hour a couple times. Never got to speak to anyone. Due to this my phone service will be terminated at midnight due to the fact I could not speak to anyone. I'm out of town for work right now.

Great company, great customer service and kind employees, great website. Very knowledgable in store staff .. Great warranty department. They listen to your problems w the service, they returned my phone in 7 days as promised.

I got an iPhone for Christmas, and the phone was locked to Cricket Wireless. We use Sprint/T-Mobile, so we had to get the phone unlocked. My dad called the help desk, who told him that to unlock the phone, he needed to create an account. After he created an account, they told him that they still couldn’t unlock the phone, and that he would need that he needed to wait for 6 months before they could unlock the phone.

I have been a Cricket Wireless customer for almost two months and before them, I used Metro By T-Mobile & Boost Mobile. Cricket has been phenomenal in every aspect from customer care to coverage. I have a Moto G 5G (2022) and they have been great whenever I needed assistance, had questions or even concerns. My local store(s) are great, and Cricket had just released 5G+ in my area, which is super exciting! I absolutely love Cricket Wireless! Their $60 plan is awesome - best plan to choose and go with because you get unlimited premium data, and HBO Max (with ads) for free, and 15GB of hotspot. I highly recommend Cricket for your next provider because they've been the best carrier I have ever used so far.

I had Cricket for years. They were fine but in the last year and a half it's the worst service ever. I closed my acct and went with another company. Dropped calls. Service dies out then comes back. Can't get a full sentence out. It's the worst. Do not get cricket. You will be unhappy.

After several attempts to call Cricket's Outsourced Telemarketing in the Philippines I was appalled at all the staff, laughing in the background, with Joseph the supervisor on the phone to me, all I was trying to get across was that I paid my bill thru bank records on the 15th thru a third party company called True Pay, they (Cricket) never received it and on the 20th of December they (cricket) would cut be off my phone, I had my date brought forward from 16th till 20th just for this third party's payment to go thru, it didn't. Maybe I choose the wrong ad on Google to pay my Cricket bill, didn't have a problem paying the extra $3 for the inconvenience but Is it my fault, it's on Google? Is it my fault that I paid a bill that didn't credit Cricket?

I just want to pay my bill. That is the entire purpose of your company. To take my money in exchange for a service. Guess what. The mobile app doesn't work. The desktop website does not work. Customer Service Phone call does not work. Asked to talk to a real person and I was directed to wait 30 minutes. When I was transferred, I was again told I had to wait another 30 minutes. I have never been so frustrated and will immediately change my service provider. ** Cricket.

Our entire area did not have service for 7 days. This issue was relayed to Cricket by multiple people over the course of the week. When the issue was finally resolved I called customer service to get a refund on my bill. 7 out of 31 days came to roughly $22. They could only credit my account $10 because I didn't call them when my service was disrupted. I didn't call them because I didn't have service and could not make or receive calls for 7 days. I finally accessed wifi 3 days into service disruption and let Cricket know through their text customer service I had already been workout service for 3 days.

I bought my phones and service online on Cricket. I received my phones a couple days later and began the activation process. I am porting two numbers from MetroPCS to Cricket and was told it could take up to two days. Well two days past and I don’t have service with Cricket so I call customer service. They told me there is an issue with porting one of my numbers over. They didn’t provide any resolution to this but advise I go inside a Cricket store for assistance. I go in the next day and the lady was helpful. She called porting department and found out the transfer pin was incorrect on the same line. So I contacted MetroPCS and they provided the same PIN number as my other number since both phone numbers are under the same account. Cricket initiated a case ticket and advise me in two days they will be successfully port my numbers over.

Cricket offers a trial period before you sign up/commit. The trial activates with an e-sim HOWEVER when you go activate for real it does not tell you 1. You will lose all service AND telephone number from the free trial or 2. No e-sim as touted on website, you get to have no phone while you wait for something in the mail! Called customer service, sounded like someone shouting at me through a paper towel roll from the moon. This company has made my kid's supposedly awesome bday w a new iPhone an absolute mess. Bottom line is that this cricket deserves to be sprayed with Raid. They suck and we are looking for a new carrier but will be stuck w them for a month because they didn't explain how inconvenient this all was before whacking my credit card!

Well me and my wife have been with Cricket for about a year and just the last 4 months our bill has been going up With no reason as of why and every month they keep on telling us to return $60 to our bank. But our bank has never received a refund from cricket. We've sent screenshots of our brain statement proving that there's no validity behind the accusations and as well to this they shut our phones off and for the past 4 months we've had to pay a $50 activation fee as well. It's safe to say that they are professional Con artist, Professional scammers, So I would not recommend this to anybody!

I purchased a phone and when I reviewed the order online it showed that it went towards my bill and not my phone. The rep who I was speaking with clearly didn't know what she was talking about, she kept interrupting me & wouldn't let me finish a sentence. Then hung on me. Second time I called for assistance and nothing was resolved. Seems like they just hire anyone without any experience. Cricket needs to do better

Cricket had a sale advertised on a phone marked down. And it was a really good sale. I called to ask how I can get that sale. And she started telling me I need to not be a customer of AT&T and I will have to add a line. I stopped her and said I’m already a customer. She then proceeded to tell me the deal is only for new customers. I was mad. I don’t understand why they don’t offer deals to us existing customers too??!!! Cricket wants to keep us then they need to do something for us too! Seriously thinking about going elsewhere!!

Went into Cricket customer service store off of Callaghan and Culebra San Antonio Texas. The gentleman there was very nice, very knowledgeable and he helped me and fixed my phone. It's good to find nice people that will help you.

On 11/23/22 I was in the middle of a phone call and my phone completely lost service. My phone number couldn’t make calls. I couldn’t log into my account. Nobody could call me. The only way I could use my phone was by going to my settings and using my iPhone email address and using instant messaging on FaceTime, I had to be on Wi-Fi. When I went to the Cricket Wireless store, they told me after extensively looking into my account that my number had been illegal. He ported to an account overseas. And there was nothing that they could do.

I had a problem trying to activate te my phone and I have to deal with a lot of calls and none of those help me. I think they need to upgrade to better equipment to help customers because when there is a problem they did not know how to resolve it.

I would warn others to not buy the Cricket Wireless plan. My experience with their support has been a nightmare. I've had my service for a little over a month with great coverage and no problems...until I discovered why a lot people I called wouldn't pick up my calls. My caller ID is under someone else name, not mine. I think you can see the problem there. I've spent many hours on both chat and voice support at Cricket. They finally told me there was nothing they could do except to change my number for a fee of $16.00. When your number is changed, it takes days to notify everyone. The thing is, they guarantee your caller ID when you sign up. They do not honor their contracts.

Updated on 11/19/2022: I previously posted about returning a phone I ordered & finally receiving my refund almost a month later thanks to Paypal. I think I received my refund on a Wednesday & when I went to call my vet on Thursday, I learned that my account had been suspended. I literally burst out laughing. That put me over the edge. I have switched over to Verizon.

I have called customer support and asked them to fix my hotspot. They couldn't so they hung up on me in the past. I was then told later I could get a free phone then I was told no today. All Convo was recorded and I have prove of this. I will not be using cricket wireless again. I have used my hotspot before then it stopped working all the sudden. I'm glad I didn't buy another phone from them like I was going to do today. Have a great day and enjoy the sunny days...

There are plenty of other cell phone companies to choose from.

Why do new customers get $0 phones but established customer has to pay 99 or more in most cases. I would think they would reward the established customer for staying loyal. Makes me want to look elsewhere. Also many places are cheaper than Cricket now for multiple unlimited lines. Give me reason to stay cricket!

Their phone service is very good. However the customer service people bring a 5 star rating down to 2. IF ANYTHING happens to your account where you need to speak with them, you will have the same nightmare I have been having for 2 days: I get ahold of them only after waiting 10 or more minutes on the phone. I get through, explain my situation (in this case a billing problem) and another 10-15 min goes by. They tell me they need to transfer me to someone. I say "Please stay on with me because I have been repeatedly cut off." They say "Okay". They transfer me, cut me off in doing so, and do not call back! THIS HAS HAPPENED 3 TIMES over 2 days.

Save yourself the frustration. Cricket has gone downhill drastically. We live in South Jersey. The first couple of years the service was pretty decent. The last year the service has been terrible. Overseas tech support are clueless. They just read from a script. We thought maybe we should upgrade our phone. They are charging full price for an iphone to existing customers while giving half price to new customers. How backwards is that thinking? Don't fall for the trap. You will be sorry. We have switched to TMobile which has given us the same rate with enormously better service.

I drove to store for assistance on activating a new Cricket phone. The store employee was set against any help and said I had a damage phone and would not touch it. Luckily went home and called the 1800 for assistance. Kind and helpful. She set it up in minutes and it works so well. My favorite phone yet. I should have saved gas and called the 1800 to start with. Don't go for help at the store in Wildwood. Thank you.

Great customer rep but infinitely constantly dropping calls and problems with texting. Will be switching to a new carrier soon (8 year customer). This problem has been going on for over a year now and I guess I just got fed up enough to contact customer service.

Really the worst service. I made my purchase online and I was hoping to change my line from Metro to Cricket but it was impossible for the technical staff to help me. I have been waiting for more than two months to change. I really would never recommend this company. I wasted my time and my money now I stayed with a phone that I can't use and some sim cards that I won't be able to activate. Really the worst service I've seen so far.

I'm not happy. I've been with Cricket Wireless for years and had an error message display "Billing Service Running" while trying to pay my bill. It prevented me from paying my bill, but said to check back in a few hours and that my account will remain in good standing. Subsequently, I was still charged a late fee despite of their error. I was only asked what I could of done to resolve the error. I replied no, I did as instructed on the message and that is the reason why I am calling for YOU to help resolve.

I purchased a device online on 9/20/2022 and received the phone on the 9/21/2022. I originally tried porting a number from another service could not activate the phone because I didn't have the account number from the other service, so I cancelled the port of that number and asked if I could just get a Cricket-generated number. When I called to check the status of the work request, the representatives say that the Cricket Tech Team is working on it and give them 3-5 days. It is now 10/10/2023 and the Cricket Tech Team still has not cancelled the port request and generated a new number. When I tried to send the device back, I was informed that the option is not available to me. This is really awful, it's not like someone has to go and climb a telephone pole...smh.

Stole my money. Canceled my service before billing date only to realize that they wouldn't return the early payment which was made 4days before the billing cycle ended. Now they tell me that they can't refund money that was paid in advance. When calling to dispute the matter they hung up on me. And when I called back they hung up as soon as I told them my name.

I canceled my service with Cricket Wireless and they still charged me. They also refused to provide the call logs that documented my calls to them to cancel the service. I spoke to several supervisors who refused to issue a refund.

They were so helpful and truly understanding with me, I was so frustrated about my phone. But they walked me through it and now I feel like I'm cellphone savvy. Thank you guys so much for your help and patience.

Owned by Verizon. 1st MISTAKE. Phone made in Viet-nam. 2nd MISTAKE. Piss poor customer service most of the time by employees who know, little or nothing about the company or service. Empty promises about having a lost phone under optional insurance plan. Hoping to drop Cricket A.S.A.P.

Lakisha and Noah on Washington Rd in Augusta, Ga. were very helpful and courteous. I tried to port my number thru the helpline, which was a joke and they could not understand my needs and were very unprofessional. Thank Goodness for these 2 individuals that saved the day! Cricket needs more folks like them.

Does anyone's account get notated? Issue started 9/9. It is now 9/20. Still unresolved. They will not credit my account after 1 of the 15-customer support agents that I had spoken to. One said they would credit my account 10 dollars for a sim card I had purchased and was link to the wrong phone. Another agent said they could not do anything until I had a phone connected to the account. Very displeased and unsatisfied. All I heard was buy a sim card. Buy a phone. But couldn't resolve the issue at hand. Money hungry company. Should've stayed with Boost Mobile.

I been with Cricket for over 12 years and I will never go back. They treat and talk to their customers like they're stupid so I recommend anyone who thinking about joining cricket wireless not to. They will cut off your access to the My Cricket app just to get extra fees when you call to pay. Their 7 day bridge pay is false. It's not a week. It's only 6 days from the time you pay. That being said they know how to get over on the people they serve.

He worked extensively on getting my device to work and he did just what he was there to do. After I have taken my phone around town to see if they could get it to work no go. Jacob did his thing. Thanks again Jacob you're also a great d.j. Kudos to you.

I have been a Cricket customer for 2 & 1/2 yrs. Now and, the services have declined drastically over the past year. And, I am fed up with the lack of customer service and or care. Do not recommend them to anyone...

I am a 5+ year customer of 4-5 lines the whole time. On 09/10/2022 I walked in the location of Cricket In Weatherford TX to pay my bill. I had the pin for acct and acct number and ID along with Passwords and Danielle, the Manager refused my payment. She pointed me to the door and told me I can leave. I have had access to the acct the whole time we have had Cricket Service. She said I wasn't an authorized user which there are countless times I went in and changed my phone#, upgraded phone and made payments. It was very obvious she intentionally treated me very rudely and raised her voice.

Overall I liked Cricket and have been a customer for years having up to 5 lines with them. However, it takes only 1 very bad experience to make me feel like I have been robbed and look for another option for cellular. So I purchased a 100GB 5g data plan and cellular router which has a 7 day return policy. After 4 days I knew that the plan wouldn't work for me so I opted to return. The return process was 4 phone calls and multiple transfers to finally receive an RA and return shipper with tracking number. After 10 days I hadn't received a refund so I tracked the item to confirm that it was received at Cricket. It was received several days prior. Another 2 phone calls to find out that they needed more time to process the refund.

They shut my phone off and the app clearly states I paid the bill and the girl said "well they don't train us for the app so it's invalid." She even trying to take my phone out of my hand because I wasn't showing her what she wanted.

The Cricket Wireless connection in San Francisco and the Bay Area are super poor and losing reception all the time. I was a Cricket customer for over six years but finally, switch to Verizon. Be aware, do not buy, it will disappoint you.

I have never, at any point in my life, receive worse customer service from any person or company. Regretfully, my wife and I switched her phone to a Cricket plan; and only after we switched (and after the store had confirmed that her phone was Cricket-compatible) did their Customer Service inform us that, no, my wife's phone actually wasn't compatible. Their consolation was: "Oh, well, she can *still* use her device! She just can't get service on it." We asked for a refund (since they couldn't give us service on her phone), and they refused, saying, "We can't give you a refund because it's a prepaid service." I asked, "What am I prepaying for if you can't give me service?" They couldn't answer.

Cricket rep changed my plan on 8/9/22. By doing this I was charged a higher bill for the month. Once this happens it's nothing Cricket can do about it. This also puts your account at a freeze, no bridge pay, or any ability to add hot spots until an upper department investigates the matter. It's currently 8/13/22 and I'm out of wifi on my hotspot and I don't know when my account will be out of fraudulent status. Cricket doesn't care about satisfying customers. Too big to fail mentality.

We went to Cricket while planning a trip to Europe. I was already unhappy with Cricket because the manager told me last year that I had to pay a monthly fee to do wifi calling. At a Cricket store, face to face, two weeks ago, they charged us a fee for service while in Europe and explained to us in detail how it would work. It supposedly covered roaming and, the associate said, included wifi calling. So we downloaded some apps for train and music tickets to our phones.

After buying 6, different phones over a few year period I can say either the phones are on purpose made cheap. Or the service is week. I live 2 miles from a tower not to mention there are several around town. But you will never get it resolved. Just stay away from Cricket. But I do want to commend Amanda at the Bremen Ga location. She has went above and beyond trying to fix this. Very patient and concerned employee. Thank you Amanda.

Mike (**) professional & friendly! To mix professionalism with friendliness is not an easy act to follow. You can't have too much of one or the other. I've had Cricket for many years. I always get great customer service. Great service. I have no complaints about this company. Thank you.

I had problems with my signal for over 4 years or not getting calls. 70 percent of the time I have half of the signal, stuck in middle of nowhere because my navigation stops. No signal. I have unlimited full data plan. They say they fix when I calls. Calls at least over 15x.. hoping.. but they later blame it on my phone. I got a new phone. Still more problem. So no it clearly not the phone.. Very very sad because they are not sincerely company and their representative don't even know. Sad sad ...

False advertising, signed up with this crappy carrier and they took overpayment from my savings account for auto pay then said, "Oops, sorry your plan doesn't apply." False advertising and just plain awful service.

Originally I was sold a Service that my phone was incompatible for, double charged twice at the higher rate, phone service cut off on multiple occasions. Customer service is far from helpful, I would not advise anyone to use Cricket as their provider.

Cricket used to have excellent customer service. Those days are long gone. You can't call them (they make you press a whole bunch of buttons before stating that their customer service hours have changed and then hang up on you without telling you what their hours actually are). Basically, hey screw you customer. I've been paying for hotspot for 2 months. It doesn't work and I can't reach anyone to take it off or give tech support. There is no chat option on their app or website and you have to log in to access the community platform. Except the login doesn't work. They are basically stealing from me and there is nothing I can do about it. How is this kind of ** legal?

I was with Cricket for many years, which was smooth, but when I switched to a more affordable carrier they refused to refund me the amount I didn't use. If you ever plan on switching to another carrier, be aware you won't get any money back.

I received the phone on Tuesday, July 5, 2022, and activated it online the same day and, when that didn't work, called customer care to have them do it. Here it is the 17th and the thing still isn't working. A trouble ticket was filed and I was told three to five business days, which have come and gone, and I was then told to wait another three to five days, which have also passed, and I still cannot get a straight answer from customer care or a tech support supervisor or anyone else whether a stitch of work has been done on the trouble ticket or not.

Well when I first went in to a Cricket location (which is a hour away) and spent 6 1/2 hours in the store to get everything done and yet to charge me full price. Then I got phone that are garbage and I still haven't got my refund yet!

I've used Cricket Wireless for over a year now. Before this I actually used Metro By T-Mobile. When I compare both cellular companies I actually get better coverage almost where ever I go. Although where I live it's kind of slow sometimes but most of the time I'm able to do most of my things. Usually I need to have internet when I go to work in which cricket does the job. 100% of the time it works for me. When I used Metro where I used to work never gave me any coverage meaning that I had no service. In metro they charged me almost $200 for having three phones in my plan. Whereas in Cricket they charge me $130 a month for 3 phones. I personally think Cricket does a better job when it comes to providing coverage wherever you go. Although it may not be the best to load up YouTube videos and play games it still does a better job in coverage than in metro. Prices a a lot more cheaper for plans but it's a good cellular provider where I live.

I’ve been an Cricket customer for 7-8 years and to say the least, for the past year I’ve been having problems with them. So today was the last straw. I enrolled in bridgepayment service (splitting your total bill into half) On 07/05/2022 and my second payment of $25 was due before 11:59 on that day. I paid it thru the cringiest automated system ever created!!! Which took me 30 mins just to do because the robot didn’t know what to exactly do and kept having me enter my information with other prices that I didn’t Request. Even tried to charge my card $44 instead of the $25!! After wasting so much time yesterday I finally got to the final step of the correct information and BRIDGE PAY ENROLLMENT (that is what the system stated). I was under the impression that it was paid and I received a confirmation number proving that I paid.

Bought a sim card. Told would work in mobile hotspot. Went to connect to computer but would not connect. Called customer service and they could not help. Went to another Cricket dealer. Had to buy a new hotspot and sim card. Person there said can not use the sim from day before and can't get a refund due to Cricket policy. Charged $113 dollars and was told to call customer service which I did and nope just out $80, "Can't refund because of policy, sorry about your loss. ANYTHING ELSE WE CAN HELP YOU WITH?"

I finally cut my losses and found another mobile service with (hopefully) much higher standards and morals. They overcharged me and the ability of this company to reimburse this overcharge seemed to be beyond their ability to correct. And the shop says I must call customer service and customer service says (if you can understand the Indian accents) that they cannot help me, I must call my bank and have them reverse the charges. I call my bank and wait on hold for ONE HOUR only to be told that they can do nothing and I must talk to the company. And around and around we go. And, btw, the phones are bottom of the pile. My advice would be to try and go with a higher class company if at all possible. Cricket is more for homeless people in my humble opinion. This is nothing against the kids that work in the shops. This is more about greed and theft from middle management and up.

After 5 phone calls and 3 weeks I still do not have my phone turned back on that was previously reported stolen and now found - NEEDING ACTIVATION. Customer service department clearly doesn't know what they are doing. Hours wasted on the phone repeatedly to have an unusable phone that they say is fixed to use.

The service is terrible. Most days I cannot even open an app like YouTube or Facebook. Try to get on a browser on the internet, ha, good luck. The customer service is just as bad. If you can finally talk to someone that you can understand, they just try to change the subject and end the call as quickly as possible. I would definitely not recommend this service to anyone. You would be better off with just about any other company. Straight Talk is about the same price but way better service!

In short they use your insecurities to make a profit, unhelpful customer service and ridiculous reasons to charge you. Not worth my money, so I moved somewhere else and am happy with my decision. Never back to Cricket Wireless.

I've been a Cricket customer for more than seven years. I recently purchased a new iPhone through Cricket's website, then decided that I probably should have purchased the 128 GB version instead of the 64 GB. Lo and behold, Cricket has a ridiculous 7-day return policy. Had I bought the same phone at Walmart, I would have had 90 days to return it. The fact that I'm a longtime customer and want to exchange the phone for a more expensive one doesn't make a difference. Cricket won't budge on their policy, so I will take my business elsewhere.

Bought a Galaxy S9 a couple months ago and could not make calls on the LTE network. Cricket store couldn't help me and had to call customer support. The first person I spoke with couldn't fix the problem and tried to get me to buy a new phone. I decided to try again with a different support rep and they had me switch to 3G, which fixed the problem. Another 6 weeks goes by with no problems and all of a sudden I can't get any data or texts. I switch back to LTE and can get data and texts again but can't make calls.

They don't have the best interest of the customer. I was on hold for hours waiting for a manager. None of the workers understand English except basic words dealing with the phone. They wouldn't listen to recording to verify my truth their lie.

Rearing assured will be there for future visit. Destiny and the guy man Abdullah were great of everything that they told me. At the end of the day I will be very much appreciative of everything that they told me and let me know about the services of the iPhone and also the inductive prices and comparison of my options inside the options that could’ve been another option since I was actually switching from another option so this would be a good place that I will come to next time for my kids and probably recommend for other people in my extended family and very supportive of.

Every time I interact with customer service it is absolutely a horrible experience. This last one is what made me write this. I asked customer service to cancel an order... Well looks like they decided to cancel my service altogether. Then I had to drive into town which was about 45 miles away to reactivate service. Someone on the customer service and obviously messed something up bad. Cricket you need to do something about your terrible customer service. I will be leaving negative reviews on every single site I can find until you do.

Cricket Wireless will say they're going to refund you for all phones returned by mail, they do not follow through with their word in hopes that you will forget, they're a scam. Do not go with cricket wireless.

Pay almost $300 for 2 lines, got 2 dream phones, 1 keeps restarting every 5 mins and the camera on the second device don't work, phones were less than 3 days, was told there's nothing they can do about it. I will never recommend them to anyone.

CALL CRICKET CORPORATE OFFICE DIRECTLY!!! I have just verified who has claimed to be an executive manager at Cricket HQ in Atlanta. So far verified these numbers... 470-563-7630 thru 7640. At 7635 you will probably reach Daisy, who will not give her company id or the first letter of her last name. They are filled with deceit and lies, even at HQ. Daisy claims she is in the same team as CEO Dwyer CALL THEM NOW AND OFTEN! PUSH FOR REAL CHANGE IN HORRID CUSTOMER SERVICE! I WILL BE POSTING THE RECORDED CONVERSATION VERY SOON! THEN YOU CAN HEAR IT ALL FOR YOURSELF!

I purchased the Cricket Moto g Stylus phone. The phone is a awful and nonfunctional. It is hard to program and deletes messages on its own, has pop ups constantly even though I have opted out of this option. I have turned off all notification sounds but it continues ... I could list so many other problems. I sent the first phone back and received a second phone and it is even worse. Customer service advices to upgrade to a better phone. This phone was expensive. Don't use Cricket Wireless, poor service, awful customer service and bad phones.

Do not purchase their service! This is the worst that you could possibly have! If I did not have to refrain from using profanity that would have been the entirety of this review! They are crooks and thieves. Do not purchase their service. When I used to have a line with a family member it was worked well. Once I got the same data plan (unlimited) I have run across so many issues in the past few months. It has only gotten worse at this point I cannot watch videos, send text messages, search on my browsers, and check my accounts outside of my home with wifi. I have reached out to customer service twice and on two separate occasions, those imbeciles have failed to help rectify their terrible signal for my phone. One told me to turn my phone on and off and she was going to test my phone and call right back. Of course, she never had! If I am paying for unlimited data I expect unlimited data. I am heading over to a different service! Adieu and sayonara liars!

I've had cricket for a long time. Used to be pretty good. But, just got off the phone with these people. They obviously outsource to India or some non-USA place. I recently had to do a bridge pay, something I'm not really familiar with. Yet due to an unforeseen circumstance had to find out about bridge pay and do that. Two days later I paid the remaining balance plus more, like I usually do.

I was with Verizon, but my monthly cost were very high ($95 per month), so I signed up for Cricket. I spent over 3-1/2 hours trying to set up voice mail, 1-800 numbers and an account on their app. One every small detail (LOL) they didn't tell me was I could not make 1-800 phone calls from Mexico, it took one hour for me to get this info from them. Since I live 50% of my time in Mexico this was not acceptable. The customer service people and the supervisors were were very, very friendly and wanted to help me, but after spending the afternoon on the phone with them, with no resolution, I went back to Verizon. Interestingly, Verizon was able to give me cell phone service for $60 per month, auto pay/pre-pay. Over the course of 6 months, each month they will lower the monthly by $5.00. In 6 months I'll be paying even less than the Cricket price ($60 per month).

A guy, sold me a $20.00 dollar, piece of junk, Cricket cell phone, at the cricket store, in Bulverde Texas, that as some problems with it, when I bought it 2 days ago, and a guy named Alex, that I talked to, that works in the cricket customer service department, told me on the phone, that I had 7 days, to return this defective cricket cell phone back, to the cricket store, I bought it from, if, I'm not satisfied, with it, I can get my money, back on it, but it's got to be at the same cricket store location, that I bought it from, so I took it back to the cricket store, that I bought it from, and all the sales lady, wanted to refund me back, on this defective cricket cell phone, return, is the price, I paid for this defective cell phone, not give me back, the $25.00 I was charged on, to have this cell phone activated, so I told the sales lady, at the cricket store, in Bulverde Texas location, to swap it out, for the same exact cricket cell phone.

Texts don't download. Calls don't go through. Operators ALWAYS try to make you think it's your fault. TONS of wasted time calling 611 and being told "it's not a problem. You see, just call us and we'll fix it". I'm not supposed to have to call you every day. I am super frustrated with this very bad cell service.

I called customer service for help. My account had 2 lines. I wanted to separate them into to separate accounts and the guy had that was helping me I could hardly understand and he didn't understand English that good. He ended up cancelling the other line and had it turned off. I still have a few days left until I have to pay my bill. Why would I want it turned off? Doesn't make sense. Now they want me to pay to turn the line back on.

I think what Cricket Wireless does to customers is ridiculous and should be illegal!!!! They are a prepaid cell service but can charge a late fee. With every other single prepaid I've had never once was I charged a late fee the next morning. At&t prepaid-no late fee. Straight Talk prepaid- no late fee. Verizon prepaid- no late fee. Cricket wireless you are nothing but a crook!!!! 125 dollar phone bill paid 6 hours after midnight cost me 145 dollars. Which the late fee is only supposed to be 15. Don't add up. Plus it is unethical and should be illegal. I hope and pray there is a class action brought against you people and your stupid ridiculous fees.

The young man Ron at the Cricket store was absolutely wonderful to me on buying the best phone.!!! If you live in Memphis Tenn. You need to go to the Cricket store on Thomas St. and make sure you ask for Ron.!!!

So I am a new Cricket customer. And I've been using the app to make my payments on autopay. But I changed bank accounts so I needed to change my bank card for the auto payment. The only way on the app I could find to change the information was by making a payment. Being as it was a day before my auto payment was due. I figured that if I made a payment the auto payment wouldn't come out. But apparently they take your payment out a day before they tell you that your payment is due which I was told is in the small print when you sign up for auto pay.

Cricket Wireless caters to Hispanics so in their stores, most everything is Only in Spanish. They sell broken phones then when you cannot get service, they :lol lead you in circles until the 7-day return is passed then shut off service for demanding a refund basically stealing your money without providing service. Store employees are extremely unprofessional & rude. They are usually former drug addicts with low work ethics. There is No Tech support. It is ** when they say there is. Money grabbing thieves!

The worst customer service I have ever encountered. First, the rep continuously entered the number 3 in place of the number 2. So the credit card was denied three times; my name is not spelled Ebelyn. It is spelled Evelyn. Third, the zip code is 40219, not 40319. I needed this phone number associated with 502, not the 606 area code. And to correct it, they wanted me to pay for their mistake after being on hold for more than 2 hours.

Since they Upgraded their network to 4G. All 3G phone will no longer available to use. Once you turn it on. System will suspended the service. My situation is I am using 3G phone but due to the split with my girlfriend I been having the phone turned off for about 11 months now but the monthly is always pay on-time. Only one time I need to check my email of the 3g phone battery dead.

There really should be an option for "zero stars." I've been a Cricket customer for a number of years. They have the best payment plans around and a good selection of phones. I've always purchased Samsung or Motorola. Be well advised...do not purchase the Cricket brand of phones. I bought the Icon 3 on April 7th. The manual says you can't send videos through text larger than 25 megabytes. But I was unable to send ANY videos. Since the phone was under warranty, Cricket had me send the phone back. I received the replacement phone and STILL couldn't send videos of any length. To update, I sent that replacement phone back on April 20 and have been without phone service since April 20. It is now April 25, I've called them numerous times and I am so disappointed with what used to be a pretty good company.

Cricket is not a professional company. Cricket is the clown of Verizon. Again I have been customer since eight years and then since five years ago they are cheating and then today I am just asking for the real why are they charging me thing I don't know why or where or when they are doing. And the real thing I want you guys to know is that I don't know what's going on with cricket and they customers because they are charging me a lot of services that I haven't received.

I had a plan with another phone carrier for a long time, Got frustrated with their customer service. Saw Cricket Wireless and decided the no contract plan looked good and I could get a new phone for what I thought was a deal. So I purchased a Phone with them and a plan. I noticed over the first week my calls would drop more than normal, I called their support and they done their checks and they said it was fine, it was NOT. I took the phone to a Cricket store and they put a new sims card in it. DID NOT fix it also, and I was informed that I was 1 day past being able to exchange it. Wow 7 day returns only. Now I am out 200 plus dollars and have to go elsewhere. BUYER BEWARE.

If you want to port out your number. Make sure you have 2 week before billing cycle. They will give hard time to port out. And you maybe need to continue serving you. Not able to port out if account suspended they will make more $ reactivating. Don’t use Cricket Wireless.

I have observed that my hotspot always produces heat that smells chemicals and since getting my phone there I have been getting sick. I also believe that they are pulling all sacral signals which is the diaphragm out of ppl by heat and they have help.

I bought a turbo hotspot from Cricket Wireless online. It never worked. I made a series of calls and chats with cricket customer service and tech support. No one I talked to had any experience with their device. I spent HOURS on hold waiting for help, which never materialized. Eventually, I spoke with a rep who told me to return the device for full refund and sent a packing label link. Over a month later I’m still waiting on a refund. I called cricket service again. Waiting and waited for a human to come on the line, and when I did speak with a rep. I was told that since I had understandably switched to another provider and no longer had a cricket account, that they couldn’t refund the purchase of a defective device. Really? You sell a non functional device and charge for service that can’t be used, and then can’t refund money for it when the customer switches to functional service? Seems like fraud to me.

Worst Customer Service Ever! I have been a long time Cricket customer and never experienced such a rude and snotty person. Her initials are G.S.. She was not helpful at all! She would not even walk me through setting up my new phone. She told me I had to buy insurance and call Cricket to have them set it up! I asked her to please have patience with older people... She snottily said, "You have patience!" I walked out but not even 2 mins. later, I decided that I did not want to buy a phone from this rude person who didn't help me at all...so, I returned it, 2 mins. later. She charged me over $50 restocking and fees! I was just so disgusted with it all, I left with $50 less than I walked in with.

I recently learned that you cannot call 911 or receive reverse 911 calls. I called to get my phone unlocked and was told that I had just gotten my phone a month and a day ago and they would not unlock it until Sept. Funny thing I have had the same phone since getting their service in 2019. They also said that I had received 5 phones in the past.. They absolutely refused to provide proof of these claims. I am an 80 year old man that only uses my device for phone calls. No text or anything else... Do NOT use this company!!!!

Worst cell phone company on the planet. I pulled my account from Cricket to another cell phone carrier. Cricket still had $72 of mine. They refused to refund it, said I could use it on any Cricket products. Please see above where I quit Cricket Wireless. So now my bank is involved trying to get the $72 back from Cricket Wireless. What a lousy company

I overpaid on my bill and asked for a partial refund on my account and was denied. Being that I went with another phone carrier. I’m smh because a million or probably a billion dollar phone company would keep $55... ARE YOU SERIOUS??!! That’s “CRAZY” to me!

I have been a customer since 2014 and I just experienced horrible service since I have this service. The representative gave me one price to restore my service and they cut my service back on and canceled it the next day just to charge me more money for their mistake. I will not be with them anymore after this month. They refuse everything and it was their mistake.

Been waiting since March 17 for a refund of $570. They're a bunch of bull crap. I ordered a phone online From Cricket. It was on their website. I tried to cancel the phone the same day. They told me I couldn’t that I needed to wait to receive the phone. Then I had to get a prepaid shipping label from them which I did. I received the phone on the 17. I shipped it back on the 21st. They received it on the 23rd. I was suppose to receive my money 10 business days. It’s now April 7th and they literally can’t give me any answers except you have a open case on it!?!! They were so quick to take my money but running me in circles to get my money back. They can’t give me any answers on what is going on. I’ve called over 10 times since this has happend and literally still nothing

There was no rudeness Jose was very nice and patient very helpful took time to help with other issues which was solved overall it was the best service I have ever had at any business I ever been to...

Called for an issue that our service was disconnected because Cricket Wireless app didn’t update our info. Called to get it resolved, on the phone for 50 mins! Wasn’t satisfied with the rep help so we ask to transfer to billing with someone else, on hold for another 20 to be refused to transfer to billing. The guy had a Ego problem to have us transfer to billing. Because he felt he help us enough. He was rude and condescending. And we ask why we couldn’t be transfer to billing and he was silent with no response at all! Train your people right and have some more accountability.

I have been a loyal Cricket customer for quite a few years but earlier this year (2022) Cricket changed their service and I was told that my phone (a phone I purchased myself and was very happy with) would no longer work with Cricket and if I wanted continuing service I would have to accept a phone provided through Cricket instead.

Switched over to Cricket from my old carrier using a Samsung S10 plus (Not that old of a phone). My auto bill pay pulled on the 15th, well apparently that's the same day they pulled the plug on their 3g towers. Unfortunately for me, my phone shows to them as having no issues with the change... so I didn't qualify for a new free phone. My phone service promptly stopped working right as soon as my phone bill came out of my account.

I was with Cricket for about ten years, the main reason I went through them is because I’m very close to the Canadian border and would go there frequently and be able to use their service without roaming charges. Well two days ago I lost all service and phone no longer worked. I called and was told my sim was too old and would need to buy a new one. I asked why I wasn’t notified that this would happen. Being a long term customer you’d think we would be notified. Anyway I was told to go to Walmart and buy a new SIM card which I did, and it wouldn’t work. So then after 3 hours on the phone (a half hour of talking) and being put on hold to a ringer for another 45 minutes I just hung up. They were not friendly, and when I said I was going to leave a review and I forgot the guy's name (a Indian name that was hard to pronounce) when I asked for it again he said Joe. So now In order to keep this phone I have to drive 2 hours to a cricket store to get a sim.

Coverage is bad. The ** service works only on HD voice supported mobiles even if you do not use video calls. I mean the service is working without HD voice but their ** system will suspend your mobile if you do not have supported HD voice phone even if it is 5G supported. 5G network is awful. Very bad service customer and only working until 5PM. ** dirty big **.

Update. I purchased a Galaxy a11 Outright for full price back in August with insurance. Recently they forcefully installed a software update that disabled the phone's antenna. I call them and the stupid voice recognition thing doesn't understand half of what I say, you can't talk to a person anymore. It just sends you in circles then hangs up.

Had an issue upgrading my phone online. The phone I requested isn't available through in-store purchasing. When I called customer service instructing them of the issue and explaining that taking the time to get the issue resolved was costing me more money. I was then told to go to a store and purchase a different phone. I then since in compromising in choosing a different phone I asked if there would be a "discount or compromise on their part" since it didn't seem appropriate in buying a phone I didn't want. I was told that's just how it is. Poor customer service. Terrible website.

Dec '21 I moved from a joint acct (paid by someone else) to my own acct using my own card. At the time I did not know that asking for my own line, I also needed to ask for my own login and the temporary info. In Jan '22 I paid online, but the phone was still off, I went to a physical location and paid. Later found out I was charged twice and I disputed one of the payments (I didn't know there was a difference) then my acct get suspended without warning. Long story short, my acct paid someone else's bill because my phone number was still tied to their acct. <-- not my fault.

I had problems with my old Samsung Galaxy A11. When I went to your location at Austin Bluffs and N. Academy Jasmin ** was there to help and help is what she certainly did. I am by far not phone or technical savvy but Jasmine was so patient, courteous and understanding. Cricket Wireless has a great employer with Ms. Jasmine **.

I love Cricket but I wish they offered the same service to old existing customers as they do to new customers. As for instance when buying a new phone the old customer gets it for the same price as a new customer. Which would be the same price. We stay loyal to cricket so they should give us better deals on new phones.

I had a frustrating experience with Cricket's customer service. I had issues with Not being able to make or receive calls due to cricket upgrading to 5g. After given the run around all day from being told I would get a discount on my bill to being told I can't get one and telling me I would get a free phone to I don't qualify for one after sending me to the store being that it has to be done online and the staff has no clue with what they are doing at all. I repeated the same thing all day to different people with no solution. I was left on hold for 45 minutes just to get a name for the supervisor that left me on hold for an hour and never picked up and still never got the name of supervisor.

I have had Cricket one month after 26 years with Verizon and steadily watch my Verizon bill go up and up and never change my service plan. This one month with Cricket has been a total frikken nightmare. The phone forces me to use my data on Cricket network when I'm sitting right beside my wifi router. It will not let me connect to wifi and their signal is not strong enough to place calls. So I tried to transfer my number back to my original carrier and the frikken Cricket overlord will not let me. Cricket can ** stick it.

I called 611 3 times. First two times C.S. person was unintelligible. The 3rd person hung up on me and had my information so he could call back? Wonder if Tmobile or AT&T had better customer service people?

I was given wrong info. I called back and was charged for what I said I would not be charged for. Everyone makes mistakes and so I do not blame the person who told me the wrong info. But they would not correct the mistake.

I contacted Cricket in the last week of Feb, 2022 because I knew that Boost would no longer support my (fairly new) Samsung Galaxy S10e, which I had purchased from them. The Cricket representative ASSURED me that I would be able to use my phone and charged me $65.74 for the first month and new sim card. Less than 2 weeks later, with NO notice, I had NO PHONE SERVICE. After an hour of tech support, I was told that my phone was incompatible and I would have to buy a new one! And what great deals they had! Bait and Switch - no thanks! I told them that this was fraudulent and unacceptable, and I wanted a refund. I was told "Sorry, no refunds." WOW. I'm now with T-Mobile (who told me upfront that my S10e wouldn't work) and I will be disputing the charges with my credit card company.

We had a wonderful Data Plan that we were grandfathered into. 5 lines for $100. Cricket uses every excuse to force a new plan on us. Here is what happened: One person on our plan bought a new phone due to 3G being discontinued. It's not the first time we bought new phones and kept our old plan. But this time around the person who bought a new phone was an ASIAN LADY with little understanding of English. However, she knew enough to just buy a new phone and not change anything else! But once again Cricket used this as an excuse to force a new plan on us.

After waiting for approximately 45 mins to talk to a live person. Cindy from customer service pickup. She was very cheerful and had great enthusiasm. My goal was to help my son save money by paying his bill online which I had tried to do earlier that day. She was very clear and precise while she walked me through the process, I did complete earlier. She answered any and all questions I had. Thanks for your help Cindy 3/5/22 6:22 pm.

According to their own rules your billing cycle starts one day before your new account activation. However that isn't the case - my account got started on the 3rd day of the month so then my billing cycle should start on the second instead I'm being billed 2 days before my cycle has ended according to their rules. Getting jipped a couple of days isn't the worst of it I don't get paid until the 1st so if it goes through I'll be nicking overdraft fee for my bank. If it doesn't go through I suppose I'll be cut off and then be charged $20 for a reinstatement.

1. Virtually every Cricket store clerk I've interacted with has told the wrong information or lied about Cricket being the exact same service (speed etc) as AT&T. Cricket bandwidth has always been slower and even deprioritized for AT&T bandwidth during times of congestion. New service may have caught up with their lies, but it's been that way for years.

I would put 0 stars if I could. Cricket wireless is a rip-off. I recently had phone issues and used the insurance I had with them. My phone was not charging and was unusable. I was without a phone for 2 weeks. I got a replacement that was broken and dirty. I returned that phone to the insurance company Cricket uses. They wanted to send me another replacement but it would take another week. So I canceled the insurance sent the replacement phone back. I then canceled my service with Cricket.

I decided against another lengthy commitment and, after some research, decided to give Cricket Wireless a chance. Cricket is a subsidiary of AT&T and having had service with the latter for many years, I knew what to expect as far as coverage, data speeds, etc. I wanted a flagship device which is not something offered by Cricket itself, but since they use the same SOC (System Operator Code, 89014) it is possible to use an AT&T device with Cricket service. I subscribe to the $60/month Unlimited Cricket More plan, using my AT&T Galaxy S21 Ultra 5G.

Had a insurance claim. Took forever to get my phone. Then they kept blacklisting my phone claiming they didn't receive my phone. I provided a tracking number and they still didn't remove me from black list. It's been 3 Days and hours on the phone losing thousands of dollars. Don't deal with Cricket.

I had a problem. I did have a wait which I can understand but, 45 minutes to wait for a supervisor to read to read the same thing the person read before it not helping. The supervisor not only did not help me. He stated he was helping (confused I still am). The past I have had great service. I will be taking my business to another mobile company. I hear great things about Mint mobile.

I have been with Cricket Wireless for a few years. My Samsung Galaxy S9 they say isn't compatible with 5g. In 3 weeks they cut my phone off twice. And now refuse to let me pay which means no free phone now. One guy tried blackmailing me over the phone saying he would restore my service if I bought a new phone. Needless to say my bill was paid and caught up during this. I use my phone constantly at work and my daughter is pregnant and can go into labor any minute. And all of our phones is on the same plan. No credit for all the times they cut my phone off or for the rude guy. This is ridiculous. They lost a customer.

I have a Samsung A10e which was released in 2019 (so still fairly new) and is compatible on 2,3 and 4G networks. With Cricket's new "upgrade" I was told that as of 2/22/22 my phone would no longer work. But 2 weeks before that date, my phone was disconnected. I called customer service and I was advised that since my phone worked with 4G I would be ok. But then a couple days later I was shut off again. So again I called. I was told now Cricket will not be supporting my phone and I will need to get one of their phones or be disconnected. I told them I would switch but to please stop disconnecting me because I use my phone for business purposes and it was disrupting my business.

Difficulty paying my bill online or with the Cricket app. Today it is due, and I receive this message when I attempt to log in:

We all know wireless providers are switching off 3G network on February 22nd, and many phones, even if they are VOLTE capable, have to be replaced, and Cricket Wireless has the fewest supported phones among all the carriers. So the pathetic company started to suspend service before February 22nd and tries to sell its phones. That sounds not bad, but illegal. One of the phones happened to use a phone which will out of support after February 22nd, and we are fully aware of it.

I purchase a phone from Cricket about 2 yrs ago and the phone is paid off. I left company for a lot of different reasons. I have tried calling customer service to get phone unlocked and they asked for a pin code but I don't have account with you no longer. I didn't remember code. They said what I normally use is not code that because I am no longer a customer. Then the rep. told I had to go in the store. I went in the store in Lumberton, NC and rep. said she can't help me. I had to call customer service, I informed her I did that. The store was no help. How do I get my Stylo 6 phone unlocked because this is crazy. I can't use a phone that I paid over $200 for.

I no longer have Cricket. Messed up my account. Told me I was a liar. I didn't buy enough airtime. I have proof that I did it would not activate one of my phone then they wanted to charge me a $15 late fee. I will never ever go back to Cricket. In my opinion they are nothing but Crooks. That company should be investigated by the Attorney General's office and the Better Business Bureau. A company should be shut down.