Cricket Wireless Reviews

I have had very few dropped calls within the ten plus years that I have been with Cricket. My monthly payment has never gone up, no hidden fees and no contracts. I don't use my phone the way most do, I am pretty simple and do not need a lot of data and their plans fit perfectly in my budget. They also have great plans that will fit in your budget if you use a lot of data, like my daughter. The phones they offer are good, but would be nice to see more of a variety. I have done some comparing with other mobile companies, and their phones that are the same brands are a lot less expensive. I have had no problems with the phones I have purchased through them. The only thing I do not like about them is I cannot block spam emails sent via text, only phone numbers.

Please avoid this store. Incompetent people work there. 4 days ago they told me I can transfer 2 lines and each line I will get a free phone or get the iPhone XR for $200. I agreed to transfer the lines to get the discount on the XR. Told them to order the phones then call me. They called me yesterday to get the phones. They upgraded my line without my knowledge then blame it on you for not explaining things to them. Yes, I explained to them 4 days ago then explained to them again when I arrived to the store yesterday. They didn’t own their mistakes. The manager keep saying that, "You didn’t explain to me.." Yes I did.

I think Cricket is ok. Data issues sometimes But it is a good service! I think if Verizon is the best! When choosing a phone Carrier you must know the data plan and the data plan you are receiving but as always pick a good company!

I have had all good experiences with Cricket. They have always been able to help with my issues. I would recommend this company to anyone... so keep up the awesome work... and I will keep coming back. Thank you so much...

I always have service. Cricket is a good company to be my with with a variety of phones and plans. They also have what they call bridge. Pay half your bill now Half your bill later. They all have a new program ebb because you $50 off your phone bill.

I have been a Cricket customer since 2015. Prior to my recent experience I would have given 5 stars. My service has worked from New York to Hawaii and I have never had any issues with any part of the business. I just got a new phone through the cricket wireless website. It took over a week to arrive. My phone bill was due just prior to receiving my new phone and an extra 25 dollars was added to my phone bill. I thought this was for a device upgrade fee but upon further inspection I had already paid that fee when purchasing the phone. I tried calling customer service and had to spend an hour on the phone with a man who sounded like he was reading a script over and over and kept placing me on hold. When he couldn't tell me what the extra 25 dollars went to he hung up on me.

Started with Cricket 1 month ago with the ultimate unlimited w 5g. This is not 5g. In fact I haven't had service this slow, ever. No 5g. And the Samsung galaxy I bought won't connect via Bluetooth to anything. It's exactly the same phone I had with Spectrum only difference is no Bluetooth. Service rep try to play it off as a user error but they're wrong. I still can't listen to headphones. I just paid my first monthly bill and still super slow service. 5g unlimited a scam along with defective phones they bargain suppliers for.

Love my cricket wireless service, The staff is great. Never a problem, they take their time to make sure you understand the service, if you have any problems the staff is always willing to help, I can honestly say Cricket really stands behind their product and service, Cricket is a very reliable wireless service, the cricket phone is the best I've ever owned.

I've been paying a insurance protection plan for my wireless phone for 3 yrs. And they always seem to take my payment. No problem, today I decided to make a claim because my screen is cracked and they have me on the phone for 45 minutes just to tell me I can do it online, but online it doesn't show the phone I'm making a claim for, so I called back and they say there's only so much they can do since I didn't purchase my phone from Cricket. So they want to upgrade me and charge me $275. But I don't want an upgrade.

If you are in the market for a cellular phone plan of any kind, I highly recommend you check out Cricket Wireless. Currently, their cheapest plan gives you unlimited calling, unlimited texting, and 2 GB of high speed data, all for $30/month. After you have used up your high speed data, it will be slowed down, but you will absolutely never be cut off. This is amazing because it ensures your phone will always be working 100% of the time no matter how much or little you use it. Cricket runs through AT&T's cellular network, so you get great coverage almost no matter where you are. There is also absolutely no contracts. You pay month to month and are able to cancel at any time you please. I have been using Cricket Wireless for over a year now and their service just keeps getting better and better.

I called Cricket wireless on 7/27 to change number so they take my card number down and 3 digit code to pay the 15 dollars and then they changed number so thought it was all good. Well no. They shut my phone off at midnight. #1 they never told me that my billing cycle would change. #2 he did not put the 15 dollar payment thru. He put 4 1 dollar payments thru. #3 I never got a text message saying it did not go thru. They just shut my phone off. WOW.

First off I didn't know that there was going to be three payments in the bridge program. I was told it was two payments. Wonder week I started it and the other the next week. I went and paid the following week like I was supposed to and did not know there was going to be a third payment. I have no problem paying the third payment once finding out. The problem was the text message that was sent to me. Said my phone service would end on Sunday at 11:59 p.m.. I follow the link in the text message to pay my bill. Every time I tried it said, "This page cannot be found". So I tried on a different Outlet other than my phone and it said it was spam and an unsafe and unsecured website. This made me think it was fraud. The stores were not open on Sunday so I could not go in there and take care of the problem in person.

I purchased a VERY NICE phone at a VERY INEXPENSIVE price and, overall, am incredibly happy with the phone. It's the SERVICE that I'm not satisfied with. I can't send "voice" text messages to other people like I could with my old service. They were unable to help me figure out the problem so... more than a week, but less than two weeks after starting my service, I am unable to return the phone. I have no money coming back - so basically, I have lost all the money I paid. VERY POOR evaluation policy - it should be 30 DAYS, not 7 days. I highly recommend you try EVERYTHING in the first day of purchasing your phone. 7 DAYS IS NOT ENOUGH TIME TO EVALUATE A PHONE SERVICE. DO NOT USE THEM unless all you want to do is make phone calls and surf the net on a phone.

I’ve been a customer of Cricket for approximately one year. Have my account set up for auto pay as well. Reps at cricket have done nothing but lie to me the entire time I’ve had my account, by telling me the problem with my service was being addressed. Now I find out the problem with my service is due to the towers being more than five miles away! I've paid these people all this money for over a year and never got to enjoy any of the service I’ve been paying for. Why????Word of warning to anyone considering using cricket for their mobile device network! They Will lie and misguide you. Have you checking your device and be told that your device is the problem when all along it’s CRICKET'S fault not anything to do with your device! Very dishonest group of people and when you call for assistance it's somehow the customer's fault and not theirs! Bad company. Cricket will get no more of my money!!!!

I've been a loyal and happy customer of Cricket for a while now. That is, until last week when we went to Iceland for a week and discovered that Cricket phones don't work there. Not only that, but I couldn't even access my Cricket account online--it just kept saying I was locked out. We managed to call customer support using another phone. The guy on support repeatedly put me on hold and kept coming back and saying that we can call 37 other countries but cricket phones only work in the US, Mexico and Canada. I told him that I thought Cricket was part of AT&T and that surely it should work but he just kept putting me on hold and coming back and saying that same thing.

He got my phone to working. He told me about open sites and wifi. He told me about 2g. I felt comfortable asking this young man everything I wanted to know about my plan and service. I am a older woman in my sixty + and he took time to explain everything to me and show me how to find stuff on my phone. Good job Julio. I am going to refer people to your store. I am in a grandparent group of 100+ members.

So first and foremost, I would like to advise that I have been a Cricket customer since 2017 after having been with Verizon for many years and have been very happy with their service up until this last year. I have very seldom had to use the customer service. However, it was great when I did. I have noticed this year that our service as far as signal is not as good as it had been in the past. Again, I have been with them 4 years with 8 lines and on auto pay throughout those 4 years. Also, buying all my devices cash, May 2021 being the last time that I purchased 2 iPhone SEs for my parents for Mother and Father’s day. I paid $609.74 with BOA debit card and did not request new SIM cards as again we already had ours.

I used to absolutely love my service with Cricket Wireless but now after dealing with my boyfriend getting his phone stolen I had insurance paid that the phone has been suspended for 3 days. They told me I had up to 30 days before I got charged, now in order to reactivate his phone, I'm getting charged another $46 even though I just paid my bill last week. They will not reimburse me for the money I spent on the bill for the month of July that I paid a week ago. But expect me to pay another $46 on top of it for the remainder of the month.

Every aspect of Cricket Wireless service has been worse than disappointing. I bought a phone for $50, with some kind of fee waived, but I spent $180. The phone hasn't functioned well since the day I got it. The call volume can't be turned up high enough, even with the speaker on, the screen just randomly does its own thing, I miss MANY IMPORTANT calls with not even a record of the call ever coming in, the callers don't even get voicemail, even though it is set up and active, so I tried to use my warranty. What a fiasco! I think it's a straight racket, actually.

I have had Cricket for years, no problem, my phone malfunctioned, had insurance, was supposed to get my phone the next day, nope. Can't get a straight answer from them. I am switching service tomorrow. I use my phone for work, can't work, they are costing me money. I will not stand for it, bad business.

Let's start from the beginning shall we? About 2 years ago, I lost my phone service with Verizon and because I'm in debt with T-Mobile (the phone company I want to be with) I have no choice but to be with a prepaid company. Boost Mobile was a perfect 10, until they merged with T-Mobile. Now they are the slowest phone company in the world, just barely below Cricket Wireless. Yes, I have a nice phone (iPhone XR 64gb), however, the service with Cricket is god awful. The internet service drops randomly. I work by the ocean so it's normal to have slow service here, but there's days where none of my services work at all (calling, texting, hotspot, and data). I have to turn off cellular data and turn it back on 20x per day, and when that doesn't work, I have no way to use my computer or phone. I could be in a dire emergency and need my phone to call 911, but it won't dial it. All in all, do NOT join Cricket wireless.

I am trying to see if your company still has a warranty on my phone so I can replace the screen and battery. If not which I'm guessing I will one day find a new carrier at Best Buy. Thank for your okay customer service too. Have an amazing day!

Start up good. The phone's good. The founder is great. The customer reps. don't do what's asked or ask ? to solve. Keep, lying, hanging up. Do not know how to handle off stolen list. Doesn't ask ?s..Only asks you ?s. Puts me over to someone else, start over again. Still got no answers. 2 weeks. Can't send phone back they reported stolen. Lied about ship label to send back.

If you’re thinking of saving money on your Internet and cellular data I advise you to go with Cricket. They share AT&T towers. Great people to work with. Great service to boot. You won’t go wrong. I hope family of six I’ll have service in. Love it.

The online salesman was all too eager to take my $551.76 and promised next-day delivery on my phones that I ordered. As well as the website promise. I still have not received my order! It has been three days. It is impossible to speak to a human at Cricket and the website is no help. Wish I would have never tried to switch.

Called. Had a question about service. Got person after about 20 min. I was told, "I have to transfer you. Hold please." Every 8 mins. "Sorry for your wait still transferring you." After being on hold over an hour and no answer from anyone anymore and instructions in Spanish over and over. Why when my language of choice was English. I hung the phone up and called back. Now they say they are closed call back later. 0 stars for customer service if that is what they call my experience with them.

We tried to contact Cricket Customer Support and since we were disconnected for their error, we could not speak to anyone unless we paid our bill first. We had to go to a store to resolve our problem. We were enrolled in AutoPay and needed to change our card on file. We could not get into the website and even tried to use security answer and it would not allow us to get in. We changed our AutoPay on the automated line and apparently it was not effective because our phones were disconnected. Our personal phones were not a huge deal, but our business line not being connected could cause us to miss important customer calls. We understand technical difficulties, but if they do not receive a payment, do not cut off access to a good customer.

I purchased an iphone12 through Cricket 5 months ago. Over a month ago we realized I was missing text messages, calls dropping and frequent zero bars of service. I submitted a case on June 14th. I've made multiple calls and requested cases after resetting network services, restoring the phone, switching the SIM card with other phones, getting a new SIM card and nothing has worked. I finally asked to have the phone unlocked just 2 weeks early so I could go get reliable service.

Within 24 hours of having my service activated I started receiving spam calls text messages. All day long. I had yet to give the number to anyone or change it online in any accounts. Clearly they sell your number!!! I added my number to the no call list but I still receive calls and text messages every day. Think I will go back to Trac Phone, service was just as good and I was not slammed with spam all day.

Cricket allowed someone to port my number to Tracfone. If that wasn't bad enough their Tech Support to fix the issue was horrible! Zero communication during the entire process. They happily took my money but didn't fix the issue at all. I finally gave up after more than two weeks of me contacting them to hear the exact story every time..."We are working on the issue". Whatever! Cricket couldn't have cared less about the problem they allowed to occur. Run away! Don't deal with these losers.

If I could give Cricket 0 stars I would. I couldn’t get service anywhere I went besides in town. If I went to a small town by me I had no service. I would have to go outside to call or text my family so decided to switch. When I called to ask how to cancel my service I was told to just don’t pay my bill. Who would say that? Knowing it could hurt my credit.

I bought a new phone yesterday. I added 11 dollars for protection on my phone. I paid for all this in the store. They charge me an additional 16 dollars, suspends my phone and now telling me I have to pay 5.75 to reactivate my phone. I have auto pay which got paid. However I have to pay the 16 for suspension and 5.75 to activate my phone again on a mistake that happened on their end. I try to call them and they keep me on the phone for 22 minutes then tells me a manager is busy when I wanted to speak to a manager. It now has been an hour since the call and no one has called me back. I don't feel I should have to pay anything to turn my phone on when they accidentally tried to double charge me. I will not recommend this company to anyone. This is not right or handled accordingly.

I have used Cricket for about 4 years now. If my phone breaks I just grab my old one and drop the sim card in that one. Recently 2 phones broke in my family and when I went to switch the phones, they came up incompatible. When I tried to ask customer service for a compatibility list they asked for an IME# which I don't have because I haven't purchased a replacement phone yet because I want to make sure the phone I purchase is compatible. This also happened with my Pixel A4 which turned out to be compatible, they were just blocking my service. After 2 days of elevating the situation, I had service returned to that handset. As this is happening again, I am done with this Company. Bad customer service. Lack of options other than their budget phones.

I have lost my phone and decide to change provider. I stop at Cricket store to close my account and put block on my phone, Lady on front deck was nice but she could not help me at all. I paid 2 days ago for a whole months ahead but it was <> for some reason. Also she had to call main company office seeking help to disconnect my phone and close account. It was time consuming by the way... but office tell her that they cant close it because it is single user account, and they can't block my line also.

Opened chat on Cricket for assistance setting up 4 phones for $100 a month unlimited plan. Entered in information as instructed by chat agent. Went to check out and submitted. Form came back with red error to contact customer support. Chat agent said my billing address must match card. Checked to be sure and was told to submit again. Same error.. Went to my bank website and discovered Cricket Wireless had charged $101.06 twice! Asked agent what was going on and requested credit refund. Was told "Because you submitted from PC on wifi is reason form did not go through and to start over on smart phone data and resubmit in 10 minutes". Followed instructions and ended up with the same error!

I called 3 times.. First time... it rung for an hour. 2nd time, someone picked up, stayed silent and hung up. 3rd time a lady was pretending to help, then she hung up on me and didn't call me back. I never received help.

Customer Service was supposed to cancel my account which was on auto-pay and when I tried to find out why I was still being charged two months later they said I had to challenge the payments through my credit card company, Even the credit card company could not believe this. While on the service with one line, all was good. But when I cancelled, then it was unbelievable that they didn't cancel and kept charging me.

I have had 3 lines with Cricket for a year. We all started getting daily spam after we switched. Coverage outside the city is spotty. Customer DISservice is a joke! In 8 calls it took an average of 30 minutes to get someone to talk to. 3 times the call was dropped after an answer. Icing on the cake was when I dropped the service in mid month, "they don't do refunds". It is a small amount of money but it once again shows their disregard. Even after waiting an additional 15 minutes, the manager was also unsympathetic. He directed me to the website to see their policy. I asked how they can continue to charge when they are not providing any service. "That's our policy."

I recently switched services to Cricket. BIG MISTAKE. I will be switching back to my old carrier. I have been with Cricket for approximately 2 months and for those two months I can’t call certain numbers. Now I can’t call my mother that is elderly and sick. I call customer service and they say just dial the number instead of using my contacts. What kind of customer service is that? How about resolving these issues and compensate me for not being able to make certain phone calls for 2 months. Not just that, my calls drop constantly. I will never have Cricket again and I will certainly never recommend anyone to Cricket. Worst phone company ever.

I had been with Cricket for over 10 months. I bought new phones on Amazon that were 279. They were unlocked. However Cricket Suspended my account when I transferred to the new phone. Note Before I even bought I made sure Cricket worked with this phone and yes they do. It a Galaxy A51. They changed their network sometime in early 2021 that you can only use ones that are Cricket Store bought and told me I'd have to buy a new phone throw them. Same phone they wanted me to pay 549 for it with them. And my new phone that I just bought would be useless. They would not even work with me. The lady was rude and not helpful at all. So I changed to At&t Who accepted my new phone. Note Cricket runs on AT&T networks.

I purchased a hotspot to use with Cricket Wireless service and notified them that I needed the device shipped to a different location. Cricket Customer Service told me to place the order and that they could change the shipping address after the order. I placed the order and then called in to get the shipping address changed and was told that they couldn't change it.

Been with Cricket for a year plus, my two iPhones were stolen. I called and reported them stolen and canceled the lines. Meanwhile I had a major surgery and my bills were on auto pay, for two lines I pay $109. I was being charged $180 for 8 months until I found it on a bank statement. Called customer service and was adjusted for the month of April but all other 10 months were not refundable because it is a pretty paid service. $710 is a lot money especially to give away! I’m angry and disgusted with cricket and its customer service department. Looking for a new carrier as I type.

I expected to be met with a smile that didn’t quite reach the eyes and gift of gab that flowed like honey. A memorized verse filled with empty promises and strategic omissions. And I was also armed and ready to deflect and dodge. So I can’t begin to describe the dumbfounded look I must have had on my face nor the gibberish I responded with. When I wasn’t met with the typical sales routine! WHAT A CONCEPT!!!! These guys pretty much explained how the entire network of connecting & communication worked. What I would need, and what their service could and could not help me with. AND WHICH PROVIDER COULD further help me. I will be launching my business in the next couple weeks and because these guys character and wisdom my connectivity is set! Thank you! The experience was a pleasure!

I've been with Cricket for years. I've switched my sim card to new phones a number of times over those years without trouble. This week when I switched my sim card into a 4G phone, it worked for a day and then Cricket suspended my account, listing the phone being incompatible as the reason. I put my sim card back into the phone which I had been using just prior, and that one is also listed as incompatible. The customer service representatives claimed that the incompatibility is due to 3G being turned off, and one representative warned that re-enabling my phone could "damage the software" on the phone. The customer service representatives and their supervisors refuse or are unable to add my phone's IMEI to the whitelist, and refuse to provide a phone number for me to call so I can request that. So now I have two phones which worked on their network yesterday but are somehow "incompatible" today.

I bought a device that is listed as hotspot compatible on Cricket's website. The hotspot worked for 4 months, then stopped. When I called, they said my phone was not compatible because I didn't purchase it from Cricket. I purchased it from Amazon. Even the IMEI number says it's compatible with Cricket. Their website does not say that you must have a phone from Cricket in order to have a hotspot. Instead, it specifically states that you can bring your own phone - and it made the list of hotspot compatible devices!!! It is intentionally deceptive, and they won't make it right. If I had the money, I would sue them for false advertisement.

My wife and I had been with cricket for a over 2 years. That was recognized by the call rep. However the "Cricket system" did not recognize it. We called on to get our phone unlocked, considering we bought our phone already unlocked directly from Apple. For some reason cricket locked our iPhones as if we were on a contract with Cricket BUT our lines where prepaid. Not contracted. The Cricket rep said that we'd have to be with Cricket for 6+ months in order for our phones to be unlocked. As I've explained in the beginning we were already with Cricket for over 2 years. The call rep seen that, but the "Cricket system" did not. This resulted in Cricket submitting a ticket to a third party that won't be able to unlock our phones for 3-5 business days.

I’ve been with Cricket for some time now. I have to admit the cell service is fantastic. What angers me are the employees, yes the employees. They are rude, unprofessional, have 0 knowledge of what they say or do. What I’ve noticed is that some can not speak English and get mad or act rude when you can’t understand them. Some employees in other cricket stores are high school kids with no experience or knowledge of what they are doing. Honestly it’s like this company will hire just anyone with no experience off the streets.

I was expected to go without a phone after getting an LG Stylo 6 that was not working properly and needed to be exchanged under warranty. After 3 trips to Cricket Wireless and having them "try" different things with the phone, I was made to feel like an inconvenience to the manager and was told that he should be doing other things in the back of the store instead of helping me! I had to go buy another phone at Walmart and take it back to them to have info transferred so the bad phone could be returned. Then, I had to drive 40 miles one way to get it to a UPS Store to ship back because they wouldn't send me a pre-paid label. They expected us to go without a phone while the damaged one was shipped back and the new one shipped to us after they received the damage one. Ridiculous!

We set up the auto pay for our account, but it didn’t pay the right amount of the bill which causes our account was suspend and they charged us reactivation fee. We called the customer service and they said they couldn’t solve this problem and hang up the phone! This is their fault and as a customer, we pay their bill. I really don’t trust them anymore.

I had a $52 dollar balance and mistakenly paid $50. Well the phone was disconnected and I was charged $102 just because I made a mistake and paid 50$ and not $52. I spoke with representatives and supervisors as well yet the balance remained. They have 0 empathy for their customers and I have been a dedicated customer for years... I will no doubt change my service providers cause this ** sucks!!

I've been a loyal Cricket customer for over 5 years. I love the service coverage and the affordable rates. The one thing that REALLY grinds my gears is the fact that Cricket seems to not care about their loyal customers. Like I said I've been a LOYAL customer of 4 lines for over 5 years straight. If we want/need a new phone 50 out of 52 weeks in a year we'll have to pay their full price, but new customers will get the same phone for 1/2-3/4 cheaper. Where's the loyalty? In the past 10 years I've tried every prepaid service and it seems that pretty much all the cell company's want you to switch company's every few months or whenever you need a new phone.

I hope this review improves the Customer Experiences and the Customer Care department. On March 27th 2021 I tried to pay my bill that was due online. However Cricket system would let me make that payment. I tried to make that payment with two different debit cards, I even went out the site and back on. After attempting to make my payment online serval times. I then tried to call to into customer care. I'm not sure if anyone who reads this ever called in but it clearly states that it's an extend wait time and try to make your payments over the phone. So I tried to make my payment over the phone. The system still wouldn't accept my debit cards information. I tried to wait to speak with someone in customer care, however by this time the office was close. So you know what happen right. I woke up to my phone being off and I was charged a $15 reactivation fee, while on vacation with my children and away from my husband.

I ordered a phone last night on their website and when I hit submit an error message came up. No biggie. I will try again in the morning. Only to find out this morning that they charged me $775.74 and no order was placed?? I called only to be hung up on twice. 3rd attempt finally got through to a Supervisor who basically said, "Sorry. You will have to wait 3 business days until they release the pending charges!!!" So now I am without my funds for 3 days and no phone until I get my money back to buy a new one. Horrible customer service and I will no longer give any money to this company!

I changed my account to the 4 lines for $100. The clerk left my phone on the $40 plan then added 3 lines to the plan I asked for. I was then charged a partial month when my bill was actually due. The following month I got my bill for $140, which alerted me to a problem. I went straight to the store and was told I had two plans on my account. The $40 plan and the $100 plan (with only 3 phones on it, not the 4 phones for that plan). I had to pay 50 cents to change the plan (which was their error, not mine). I then asked for a refund for their error from the previous month, and was told to call Cricket, who then referred me back to the store. After a phone call to Cricket from the store, we were told the store had to provide the refund. I was told the store does not provide refunds. I had to pay for their error. Not sure who to be angry with as Cricket took the payment, not the store. No justice here.

Listen to me, if you're thinking of switching to Cricket. DO NOT DO IT! Just close the page out and LITERALLY do ANYTHING else. I got an ad in the mail for them for 4 lines $100. I have a Straight Talk phone now and thought I could get my boys phones and it would be cheaper than paying what I'm paying now. I talked to a sales representative online, told him I've got 3 phones already that are straight talk and I would need to purchase another one to complete the 4 lines. I gave him the phones IMEIs, serial numbers. Told him I was with straight talk had to buy 3 SIM card kits and he said once the SIM kits are in all I had to do was activate them. AND BOOM 4 lines for $100!!

I set up automatic pay when I started the service. I had to cancel a bank card due to fraudulent charges. Cricket suspended my account because they could not charge my bank account for the monthly payment. I straightened this out and set up auto pay on the new account. Next month Cricket suspended my account again. I set up auto pay again. Now, they did it a third time and I have to pay a fine. I will be looking for a new provider.

I've been a Cricket customer for over 22 years. Prior to Cricket, the cell phone providers used to be PrimeCo, US Cellular which has been bought over the years which is now known as Cricket. Over the years, I have never missed a payment and always encourage others to use the Cricket Company as their cell phone provider. Over the years, my phone number has been my main source of communication with my family, friends, career, business purposes, coworkers, and other accounts over the years. My phone number means everything to my life.

Upset Cricket customer! Cricket just suspended our service due to a $4 discrepancy on our payment. In order it get the account reactivated it will cost $15 plus the $4 owed. Keep in mind we have auto pay, so cricket is the one that determines how much they are going to bill for. I went round and round with customer service as to why my account was suspended when I have auto pay. Customer service was unwilling to reactivate my account with out me paying the $15 reactivation fee even though it was their billing departments fault for not billing the correct amount. I received no text messages, emails, phone calls, or snail mail indicating that I needed to pay the extra $4. They instantly suspended my account and applied the addition $15 reactivation fee. This companies customer services is so bad I don't recommend using their services.

I just want to say if you like old school dial up this is your company. If you want a better plan Obama phones are definitely a treat compared to this. Just tonight it took me 1 hour to connect to EDD to certify and l2 hours to get this review started. This company has honestly caused more stress and more anxiety in my life than any other phone company I have used in my 44 years. I have the most expensive plan. Their fastest plan and I can't do anything on this phone ever. My grandmother was having a reaction to a medication a month ago. It took me almost a hour and a half to look up the signs of a allergic reaction. She could have died by then. I was in a accident. I could not call 911 for 15 minutes. By the time I got there someone had already called them and they were there. So if you need stress in your life if you want to die before calling 911 this is your company. I'm just telling you anyone can get a phone with way less stress for free.

I write this review to be as fair and honest as possible. The staff at Cricket are people. I get that. And they are following rules to a system. We'll call this system Big Brother. Big Brother tells the staff what to say, what to do, and gives them very limited control. Here's what happened - I returned an iPhone I bought online that was unused and never activated. I was charged $25 for an activation/handling fee I never used. I returned the iPhone per Cricket's instructions. They refunded me; however, $25 was missing.

They lie to you about what plan you're getting, they lie about what the money is for, and then jerk you around when your bill is higher than expected. Absolutely worst service ever. Charge you more money than you signed up for, change your plan without permission and then lie as to why it happened.

I have been using Verizon on my phone and my wife has Cricket. Her phone is out of service for two days now and we tried to contact Cricket to resolve the issue. The first rep (Walter) was just acting weird by repeating the same questions and unable to resolve the issue. Then we requested to connect with the Manager. Henry, the manager, joined and started yelling at us. He kept repeating the same things over and over again. We kept telling him that we are not getting the service on the phone and he kept saying that I don’t understand why you are not getting my msgs. At the end he started saying that he doesn’t want to help us and he started talking non-stop without listening to us. The worst customer service I’ve received ever.

Says they're prepaid but charge a late fee of $15. And their app/servers are down every other month on the due date making your bill $15 higher and it's their fault. When their servers/app are down they charge you $4 to pay over the phone or in store. When you contact customer service day after day they make up every lie and excuse in the book to not refund your late payment. Suggesting that my husband and I were the only 2 people who had issues with the site/app on 2/13-2/14/21.

I cannot believe how incredible Cricket Wireless is. I have been a customer for 2 years now and have saved hundreds of dollars (at least) using a service that is 100% reliable and I've NEVER had a connection problem. And, Cricket has excellent customer support if there's ever any question about billing or plans. I almost never give excellent ratings on Consumer Affairs...I usually have complaints to express, but Cricket is the only service/company I feel deserves this rating from me.

I made an order and put my permanent address as a shipping address. At the time I was at my parents' house, so I wanted to change it to my parents' address. The order was placed close to midnight, and I called them at 9am when they open customer service. There was no way to change address or cancel the order. I paid for it and couldn’t use it for a couple of months. They have really bad ordering and shipping system.

The main problem I have with this phone is the memory, I know this is a small thing, but my phone automatically used 7.3 g of memory by itself that I can't delete, and every time I try to download anything, I don't have enough space even if I try to redownload the app that I just uninstalled. I literally deleted an app and tried to reinstall it, it said I didn't have enough space. And more importantly from the day I got I got this LG Risio 4, The system iu constantly crashes rendering my phone completely unresponsive. I think I deserve an upgrade.

I started having issues with the first phone. I took it back and was told there was nothing they could do because of their 7 day policy. It had only been 8 days. Ok. Well I figured it may be that I had gotten a cheap phone since I went on the 4 line contract and got the phones free. So I purchased another phone paying a lot more for it and it's only been 8 or 9 days and I'm having issues yet again. I'm so fuming at this point. There's nothing they can do because of their 7 day policy. A 200 dollar phone and they can't do anything about the issues! I am so disgusted at this phone service. My 200 dollar phone is having the same issues as the phone I supposedly got for free. No volume and no alert when I get text and sometimes I won't even get the text when someone text me. Just all around the worst phone service I have ever had. Straight talk was a lot better than this.

About three weeks into my billing cycle I used all of my Hotspot so I went online and I made a one-time purchase of 15 gigabytes for $10. Keep my credit card information. Everything was successful and I had my hotspot. The next day I wake up to our service being cancelled and Cricket asking for a full month's payment before we can make any phone calls. My account is on automatic payment for my bank account. My payment is usually drawn a couple of days before the end of the month as my billing cycle is supposed to start on the first of the next month.

I've been with Cricket about 5 plus years... The other day my credit card got stolen so I have to order another one and during that time my payment was due and I try to call and explain and they was being very rude and disrespectful and didn't help me at all. On top of that I was only supposed to pay $50. They made me pay $150 because. I was late now. Thinking that I've been a customer for 5 plus years I would get some type of customer courtesy especially during the time of the pandemic but they didn't help me at all.

I have PTSD & Informed "them" of this early on, As I began to be treated worse by each person I spoke with. This seemed to invigorate their desire to Absolutely do anything but help me. Horrible customer service..And now I have someone listening...Don't I Cricket/AT&T?

In August, 5 months ago, I purchased two iPhones from Cricket with a request to transfer service from another carrier. Cricket sent me the phones and charged me $90 for the first month but failed to transfer my line to cricket. I was without service for at least one week till I decided to stay with my old phone service. It's been more than 5 months of struggle to get my money refunded. I can't even use the phones since they are not unlocked to be used with other carriers. The $90 is not as much a concern as the struggle someone can go through to resolve real issues. I don't recommend Cricket for their negligence and bad customer service.

After upgrading 1 phone on my account the company charged me $83. I have no idea what this fee was. I paid the upcharge fee of $25 and thought all was good. However on my account came this fee out of nowhere. On top of it all I was also told to pay 108 for my next month service which was already paid. When I contacted customer service they had no idea what the fee was for and then "put in a request to have it refunded." BUT they didn't refund the $83, THEY REFUNDED MY MONTHLY $108 of the payment I did ahead of time. Today I find this out to my account being suspended and forced to pay a $15 fee to reconnect. They never give clear answers and customer service knows absolutely nothing!

Got notice 2 day before a problem with my credit card in Auto Pay. Fixed same day. 2 days later I have car problems, stuck on the side of the road and can't use my phone. When I called customer service I was told any changes take 7 days to become effective!?!? Wouldn't refund me the reconnection fee until I argued.

Earlier this year, I switched from Metro PCS to Cricket Wireless. I have been very dissatisfied overall with this Service Provider. I know service is switching to 5G but this service is unacceptable. First off, the cell towers that picked up my calls were over 80 miles away. I usually had to go outside to get full signals. However, that is not my main complaint.

I’ve been with Cricket over 4 years. I had 5 lines. My son wanted the iPhone Pro Max for his Birthday so I bought it for him out right from Cricket. Paid close to $1,300 for the phone. Worse mistake of my life. I bought the phone in May so in December we decided to go to AT&T because cricket service started to suck. So I switch all my lines over but when I tried to switch my son phone over it was lock by carrier. So I called cricket to get it unlock. They told since my son got a replacement phone thru insurance last month which I pay for and paid 260 deductible they said they couldn’t unlock his phone because he hasn’t been with them for 6 months. Remind you I bought my phone outright and plus this suppose to be a prepaid company.

Cricket's service was pretty reliable for me when I lived in Georgia. The reason I'm making this review is because of a major flaw Cricket has. If you ever need to reset or access anything you need access to your phone number. They do not give the option to reset or access anything via email. I could not access my phone and I could not remember my password so there was no way for me to reset my password because I didn't have access to my phone. I see that as a major flaw and customer service could do nothing for me. I called 4 times from Skype on my computer and no one could help me with my issue because they don't even have a backdoor solution to this problem. I will not be returning to their service because of this flaw.

Cricket has some of the worst customer service I have ever experienced. They suspended my account due to a charge back due the fraudulent activity on my daughter credit card. When I tried to resolve the issue after speaking to a supervisor I was hung up on by that supervisor who then cancelled my phone service. After several more calls and hours later I was still overcharged but got reconnected.

I have had been a customer of Cricket for about 5ish years now, I pay 80 for two lines. (Unlimited) Never had any issues with them. Upgraded a few times with them as well. And I plan on continuing service with them as long as nothing changes. Overall pleased with their service. Better than paying a 180 bill that fluctuates at T-mobile. I have a same set payment every time and I have never gotten any random charges.

On auto pay. Debit card hacked. Daughter has helped me in the past, Not home this time. 12/03/2020 pulled up chat on line to ask someone to please help guide me. NO response. Call 12/04 Rep removed me from auto pay the tr me to an automated system to enter new information. Then returned to the line. Explaining my bill was due on the 5th and that auto pay comes out the day before, everything is fine. Today my service is suspended and now they want 85.00 and 4.00 to make that payment. I had the Corona Virus this July and was in ICU for a week due to the Virus leaving me with AFIB. I am not working. Count every penny. This issue was no fault of my own. Between my husband and myself we have spoke with 4 sales reps and 2 managers. Was told they would listen to the recording of the call from yesterday. They did NOT!

Cricket engages in a fraudulent, unethical, and illegal business practice called "Bait and Switch." They promise phones for long term customers at a "promotional rate," but do not deliver as promised.

The only company I've ever had to pay $4 to an automated teller to pay my bill. Only I've ever had to pay to get a hotspot $25. In the last company I use more for a month of unlimited and I've used a lot of companies. Are way way out of line with their prices. Cricket is a rip off p e r i o d.

The company refused to accept my return even though I had not opened the box and I had returned it with my receipt within 24 hours of purchase. The receipt is illegible and the clerk was sarcastic and disrespectful.

They lost me at least 5 dollars if you're late by a minute and lose a day of service and, "Oh let us mess your phone up too and sell ya junk phones." When I first signed up I had a big issue porting my number and activating my phone. Then if you pay on the 2nd they expect payment on the 1st. They cut you off on the 1st. And if you're late by one minute they want a additional 5 dollars. To me that's not cool during a pandemic.

Gave me the hardest time Ever, just because I wanted to unlock a phone that I paid for, with some ridiculous rules. I was a customer for 7yrs and was treated like crap. I'm glad I switched.. I will Never refer anyone to Cricket.

I've had Cricket Wireless for a few months now, and I've noticed that they intentionally slow down mobile speeds by more than half not even half way thru the billing cycle. My phone is in wifi 90% of the time so there's no data usage. However the remaining 10% of the time it is using data. It's to the point where it is no longer usable. I've called their customer service and I am met with people who have no knowledge of the company, none whatsoever. I'm about ready to switch phone carriers.

This morning I called CUSTOMER CARE due to the fact that they suspended my account, when I still had 5 service days left on my account. They mentioned to me that it was due to adding 30GB of Hot Spot data last night, when I did not. I actually called the automated line and added only 15GB of Hot Spot data and paid for it over the phone and was even given a confirmation number. Still, they wanted me to pay the full amount due on my account, which was my normal plan, plus pay for the additional hotspot they added to my account without my approval. The CSR claimed she could not do anything about it, so in order to cut my service back on, I had to be placed on their Bridge Pay and forced to pay half of my bill that was supposed to be due on the 26th.

I've been a customer for 1 year now and I'm in love with my service. I live in the Desert and get perfect service. Cricket does have downsides, like no tablets or watches or fun things like that, but their phones work fairly well. I've had the iPhone 7, Stylo 5 & now the Stylo 6. My upgrade is coming up and I'm getting the iPhone XR! :) I recommend this company for someone who is on a budget. If you use hotspot data as much as I do, you'll love Cricket because you can add as much hotspot data as you want! I have 75gb of hotspot data each month! It's a great company!

After speaking to a Cricket representative and checking compatibility and imei number of my bring your own phone and being reassured that my phone was compatible for their network and hotspot I paid my 80.00 for my wireless plan with hot spot included. I ported my number to cricket wireless and activated my new service. I immediately try my hot spot as this I needed and is the reason I changed from my old provider in the first place.... no hotspot!! Called cricket but this time I was told my phone was not compatible to their hotspot!! No refunds!! I'm screwed!!! Cost 80.00 I literally made only one phone call on this plan and that was to cricket. Ended up finding another provider and now everything's fine and I have hotspot... so watch out!!!

I have been with Cricket for over 15 years. I have never had a problem. ALWAYS paid my bill on time and on some occasions paid at least 3 months in advance. After so many years of service, I decided to port my number to another carrier. When requesting for the refund of the 2 months of not used service I was told that I am NOT able to get a refund as it is their policy! Ludicrous!!!! How can you keep people's money for services you DID NOT render! Not to mention this policy was NEVER told to me.

I have been a Cricket customer for over 15 years. I have #4 lines with cricket and the service quality has went from great to terrible. I reported my phone lost and ask cricket to block the number until I find the Device. They did as requested, but after I found my device I called back to request for it to be taken off the block list. The service representative did as requested but a couple days later it was back on the block list. I called in again. They took it off and then it was added again on their part. My device has been on and off the block list since September the 14th 2020 until now. My phone been added to the block list on cricket part. I call several times to get it taken off. Was hung up on twice by a manager and a supervisor. In the process No one called me back to resolve my issue. Will be transferring to another company that can better assist me so I will never have this issue again, Terrible customer service.

I decided to switch to Cricket on October 15, at 12:40pm. I've used Cricket in the past and never had any problems. They were a great company, low price, and descent enough data speeds. So, I didn't think anything of returning to them now. However, this time around, the data speeds were very slow at my home. I could hardly get anything done online and it was near impossible to get my computer to connect to the WIFI hotspot. I was disappointed, so I decided to switch again. Cricket has a 7 day return policy, so I didn't think it I'd have any trouble.

Over the past year they has gone out completely one to two times a month. No data, calls and texts are blocked. And when you call to find out what's going on. "We'll give you a $1 credit. But no idea when it'll be back."

Immediately after submitting my order, the cost of the exact phone was $30.00 less. I called customer service and was disconnected the first time. Then the second time, the rep did the best he could and then asked if he could call back once he received an answer from "back management". He did call me back, and told me that I would not be compensated the $30.00 difference. I asked if they could even just give me 1 month of service, I was told no. The explanation made no sense. I was told that the price was only for someone who is bringing their number over from a carrier other than AT&T or at&t affiliated and has chosen the $30.00 plan. I qualified on both counts! Yet, still, they would not do or offer any compensation! Grrrr. The Samsung A11 phone is also available at Walmart for the lesser price.

I purchased with customer support extra Hotspot. Everything ok for a few months then it changed affecting my daughter homework. Rep says It was removed and international calls added. I told her yes I added international calls two months ago but it never added so I never complained but why two months later and the Hotspot removed. I asked for supervisor. She said none available...and tried blaming us. I asked for a tech...none available...I asked for a manager and for the date it changed and recorded call to be heard by manager...She kept putting up a fight...saying our plan was only 60 a month. I had to make her look at past 3 months to see plan was 80.00 a month because of our Hotspot we had why did it change. She claim to have a supervisor and sent us to some guy who took details then hung up.

I purchased a phone through the Cricket website. I called Cricket help desk since the website would not accept my credit card due to address issues. I spoke to 4 customer service agents all of whom said that my apartment number is missing. All 4 customer service agents said there was no place to enter my apartment number. I have never heard of such a thing. I finally ordered my phone by speaking directly with them. I received an invoice with the order details including my address with the apartment number. The phone did not arrive after several days. I called UPS who said the phone was not delivered because it did not have my apartment number on the address label!!!

Been with Cricket for years. Never needed to use hotspot til the pandemic then bam bill went up 30$ just to have the feature which is fine. I buy the Samsung edge then cricket changed their compatible phones which the one I bought and had for months wasn't compatible anymore... So I had to buy another phone because they changed their policies.. Spent 100$ on their cheapest phone. Then bam again bill went up 30$ again because of something they changed. All within a month. Ridiculous.

This is the absolute worst service and customer service I have ever had the displeasure to deal with. The store on glenway ave Refused to turn a second line off until I paid for the next month and Never did!!! I called customer service. Waited on hold 45 minutes. When I said to cancel the second line they hung up on me!!!! The phone is still on and they will not answer for me to disconnect the phone!!! I'm contacting the BBB on this company.

Last week my wife got a message on her phone that her credit card was expiring and that she needed to enter a new one. So we did this and we did not make any changes to anything else. She looked at the totals and they said $0.00 due so she thought everything was OK. This morning (Sunday) she gets a notice that her service is suspended. We go on line to see what's going on and to pay but we get charged an extra $5.00 for their mistake. If you like to be cheated, I recommend Cricket Wireless. If not choose another service.

I bought the Nokia EndiC5 8/8/20 and 8/15/20 all my problems started. The phone: locks up, shuts down, turns on and off by itself, in the middle of texting or search it locks up and or shuts off, not touching the phone and it shuts off and restarts, taking pictures and locks up. Cricket 7 day return was up. Their CS had 2 options: 1 I could take it to the UPS store and they have to inspect it for physical damages pack it up and send it in, 2-3 days later I have another (parent needs contact) 2nd I could pay the full cost of the new phone I hold my defect until I get another, if their tech decided that nothing was wrong, I'd send the new back and lose the full cost, non-refundable. So either way I'm screwed.

I tried to bring my boyfriend and his son to Cricket and they have a promo of an iPhone 7 for $49, if you switch from another service. Well, this IS a switch, however the guy (manager) said that since the phone WAS originally a $400 phone, we have to pay taxes on it, as though it’s currently $400, when we’re only paying $49!! I don’t believe this is legal and I think this guy is trying to pocket money!!!

I have been with Cricket for 5 years. No major problems except when I canceled my service due to moving abroad, they refused to issue a refund for the remaining unused portion of the time I prepaid. My automatic payment was processed for the full amount on the 3rd and I canceled my service on the 5th. I just want people to be aware of this, because this is quite unusual policy, and, in my opinion, a crooked one.

I've been with Cricket Wireless for 3 years. At first Loved the service. No problem. Now on my 3rd year I get text messages for the 4 other people who had the phone before me. And the text messages are X rated, Cricket will not fix it told them about this. There are so many Spam calls AND I report it!!! Nothing! I am paying $50 a month This is my last month.. Do NOT Waste Your Time With this company. It has gotten worst. Plus Customer service wouldn't take my payment last month over the phone. Said they can't do that anymore.. I'm Done with this phone service. Good Luck.

I was having problems with a phone I purchased 9 months ago. Scott the manager looked over my phone and fixed several problems which I have been experiencing. He was very accommodating and took the time to explain to me what he had done. Thanks so much Scott.

On August 27th, 2020, I received a notification on my phone (SM-J260AZ) that my SIM card was not provisioned. I was no longer able to make or receive phone calls or text messages. I attempted to log into my Cricket account to see what had happened. After entering in my login information, I received an error message that my account had been cancelled. I had paid for my service ahead of time so I called Cricket Wireless to see what was going on. The rep told me that my phone number (**) had been ported to T-Mobile. I let the rep know that I had not requested to have my phone number ported and it was ported without my permission.

Sells Phones to Minors. Our card was stolen by two children and used at Cricket to purchase over $1,000 of merchandise and services. Their terms and conditions clearly state they do not sell phones to minors (these kids could in no way be mistaken for 18). They did not verify IDs and have not reached out to resolve the matter.

I just joined cricket this month and my customer experience from the store manager at Spring Hill Mall to corporate really sucks. Im still waiting on a credit to my bill when Cricket decided to send me a stolen phone on the black list and I was not able to use it. Why is cricket sending customers reported stolen phones on warranty exchanges?

By my choice I prepaid Cricket for my service up for the year because of the pandemic (do to uncertain times) and they took my money after I cancelled the month to month service....I had a credit of $120 for the next 4 months and I decided to switch my service because their service was not good, I had dealt with it for over a year of dropped calls, slow and no services at times and then the non complaisant bad attitude of their customer service I decided to change carriers. When I did they refused to give me back my money and told me to dispute it with my bank.

I had ATT for 18 years, swtiched to Cricket and it was the dumbest thing I could have done. If you came to this page to check out Cricket & are thinking of transferring services. DO NOT DO IT. RUN!!! A week of customer service nightmare: Fri - ordered new phone online. Mon - phone delivered, attempted to activate online. Received a message to call Customer Service so I did. They couldn't activate it so a ticket was put in and "it'll be fixed within 24 hours." They tell me they'll call with an update, I point out my phone doesn't work & I can't be reached that way. They tell me to call in for updates.

Cricket Wireless refund back my money because that's a theft..!! I already called 9 times and 5 calls were dropped by your call center supervisors and never called me back. Again that's a theft. Trust me I'm not gonna stop here. Case number **. #cricketwirelesstheft

I tried to purchase a phone online and cricket denied the card because of the address on file, but took the money out anyways!! Now I have to wait 3 to 10 days to get my money back for a transaction that should have never went through. I immediately found another carrier and will never use Cricket again!

I ordered a phone online from cricket August 4th. It is now August 12th and I have no phone, or no refund. I spoke to two people, the 2nd lady tried to blame me for them giving ups the wrong address. They made the mistake - not me. All I want is my phone, preferably a refund, since I will be switching service since they literally stole my money from me.

By mistake, I paid $82, not $84 on my monthly acct. after 4 years of service. My lines were shut off. There was a $17 late fee assessed. I called to pay and the actual customer service man could not accept this payment. I was sent to a "robot" and a $4 add on was charged. So, I paid $21 for the $2 mistake. These people have lost this loyal customer given their mercenary tactics. They've changed from customer friendly into a grubbing shakedown operation. Bye, bye.

On August 7, 2020 I purchased a phone online at 10:00am ET and it was supposed to ship that day, but it didn’t ship that day nor did it ship that following Monday or Tuesday. I called several times on Monday August 10, 2020 and talked to five different people and no one could tell me where my order was or when it will ship...They couldn’t help me period....Two of the five customer care representatives hung up on me and I assume it is because they couldn’t help me and didn’t know what to do so they hung up on me. I then called again on Tuesday August 11, 2020 and spoke to four different people and once again no one could help me and no one could cancel the order for me either.

I have been a customer for over two years and I bought a new phone four months ago and I want to transfer my phone that I recieved from work, I wanted to cancel my phone and was going to buy my son a new one so we would still have the four phones for 100 dollars, but when I tried to get my phone unlocked to another carrier they said I had to have service on this phone for six months, which I was never told or it wasn't in my contract, Cricket doesn't tell you that until you try to unlock it, so I feel I bought the phone under false pretenses, if you ask me that is bad business, I would have no problem with this if they would of told me that because they wanted that 200 dollar phone sale. Just lost us as a customer.

I purchased a Nokia 3.1 phone. The authorized dealer removed price tags and sold me a $99 for $175 and charged my credit card $196. The phone was defective and heated up after 24hrs. I tried to return, exchange, refund and they claimed I damaged the phone, which I did not. I received no help in store or by phone service. I had no choice but to dispute the charge through my credit card. I am no longer a customer after 15+ years. The customer service was non-existent and they basically stole $200 from me.

I bought a new phone from Cricket. It was unlimited talk, text and data, and included hotspot. Now they are telling me the phone they sold me is not hotspot compatible. That is the reason I signed up for that plan and bought this phone. "It was only compatible during the coronavirus pandemic. Now it is not compatible." Last I checked coronavirus is still with us. Now they are billing me for a service I cannot use because I was told I was getting hotspot with THIS phone and the plan I GAVE. They got me to buy a phone promising me hotspot knowing full well the phone they recommended was NOT COMPATIBLE! Stay away from Cricket. FRAUD selling me something they promise I can use and then tell me it is not compatible after I pay for it!

I live in a rural town about 30 miles from the nearest big city, and my current plan is not always super-reliable out here. When I got a new phone, I decided to look into other service plans, and Cricket had the best deal for what I wanted, and claimed to have service in my area. While my phone worked great while in the mall and around the city where I bought it, service cut down to nothing on my way home, and only one bar at my house.

On top of my service going in and out for the past two weeks, my services were cut off a day after an automated payment was taken from my bank account. I woke up waiting on a phone interview for a job but never received the call! When I attempted to call them I was directed to Cricket due to my services being disconnected! I also missed a call from the hospital involving a family member! There was a message stating I needed to pay $5 more as if I didn't pay the whole bill!

Instead of getting behind on a payment or waiting until the last minute to pay the bill, I paid my bill 4 days early only to find out paying early does not benefit the customer. The service would not be usable until the bill date. I'd rather pay a larger monthly amount with their competitors than waste time and money by remaining a Cricket customer. Zero stars for Cricket Wireless.

As an individual, you may think Cricket is fine and affordable, and in many respects it is. But, as I started to realize that my relationships started to be amiss because of Cricket texting. My wife seemed really irritated that I didn't get her texts or that I just seemed to respond to them late or very late or not at all. And my children seemed to text me way after the time they needed to be picked up from soccer practice--if I even got a text. I started to review Cricket texting and realized that lots of people have had similar issues. To see if you have the same issue just text yourself and see how long it takes to come back to you. The fastest return time was eight minutes--and on occasion the text just wouldn't come back. Yes, eight minutes!

I should have known when they kept making careless mistakes during the line port. The latest blunder was this weekend when apparently their "tech tools" were down and two different representatives abruptly ended the chat upon sharing that information. When I was finally able to get in touch with a representative about a feature upgrade I wanted to add to my account, they not only told me the only reason I had the original feature was because of a "glitch," but they proceeded to fix said glitch without warning so that when the next billing period came, I had to find out from experience that this had happened. When I called to ask for a cancellation and refund, I was denied. I am going back to T-Mobile. Cricket can go bankrupt itself.

There is a major problem in the system Cricket Wireless just rolled out. I woke up July 13 to a corrupted sim card, drove 45 minutes to the nearest "authorized retailer", purchased a new sim card, and within 20 minutes my phone was indicating a number that wasn't even mine. I was receiving phone calls from strangers several hours away, and realized that my number my phone had on it was actually someone else's on my plan. Meanwhile, he is still without a phone. My number is completely gone, which also happens to be an LLC's business line. (Who knows what kind of phone calls I'm missing out on pertaining to my business; clients, subcontractors etc.)

Cricket claims no cell phone plan, but in reality you are locked in for 6 months. We have been with Cricket for 9 months, while out of town my daughter lost her phone and we had to make an emergency purchase at a local Cricket store. We paid for the phone in full and paid full price. Now, 1 month later we requested to have it unlocked. I realize the policy says the device must be active 6 months, but this was not a new purchase to upgrade and Cricket states there is no contract, but in reality there is by locking you in for 6 months per device. We will never use Cricket again and will warn others every chance we get.

It took me over a week to buy a phone online. Their website is horrible and is so sensitive that if you make any small little mistakes the transaction doesn't go through. I spoke to customer service who changed all the information to make sure billing and shipping was the same otherwise they said it was going to be a problem. I shop online all the time and transactions are always very easy but with Cricket (this is the fourth phone we purchase...they are cheaper than anywhere else) is always a problem. They also use UPS and the delivery is always missed or delayed. Just a nightmare.

I purchased the cheapest plan they offer so I wasn’t expecting a lot. I don’t care about data speeds (hence why I purchased the cheapest plan). But I expect to be able to make a phone call and have people on the other end understand what I’m saying. That didn’t happen. No matter where I am or who I call they cannot understand me. They all tell me that I’m cutting out really bad. I do not live or work in a rural area and I have a newer phone that was working absolutely fine with my previous carrier (AT&T). Cricket supposedly uses the same service as AT&T but my service has been so bad that it is useless for me to even have a phone. Ridiculous.

We're calling in to request the cancellation of service from the next billing cycle which is 22 days later and voila they cancelled it within the next 5 mins. I've been given the run around of a lifetime! After 5 hrs of haggling, still no service all because somebody somewhere didn't do his job right and no one at the store or anywhere is able to restore service.

Our Cricket store in Missoula Mt has terrible management and. The manager is cocky when speaking to you so we pay our bills via phone and while trying to Make my last payment the phone skipped and blanked out a minute. Ended up taking two payments from my bank and now I'm having to wait for a refund that nine days later hasn't posted to my account. They even verified that it was a computer glitch on their end and one representative who it happened to be her last week working there said it happens often. Time to leave cricket but we want our money back. Dirty business all around.

I purchased a cricket smart phone and a unlimited plan on July 2nd. The phone has inadequate RAM memory. I was told by the sales person it can be updated. Today, I went to purchase additional memory but the sales person sold me a memory card for storage. I returned to the store only to find they could not refund my money because there was no manager. I called customer service and was told I could return the phone with a $25 restocking fee that they would not refund the money on the card the idiot in the store sold me, and that they would not return or pro rate the monthly charge I just paid. If you are buying a phone, buy a phone anywhere else. The Reps are clearly untrained and I am now waiting for over an hour for a customer service manager to call me to resolve this. IMO, Cricket Wireless just sucks.

They altered my plan without my knowledge. I have recorded conversations. They turned off my service. Their support is in India. Poor English. DO NOT USE Them. They will screw you. They put an unusable imei number in my phone so I can't transfer it. I hate them.

Hi I'm a loyal customer, been with you all over 4 years and always run into issue, some get solved some doesn't but yet I never left. Now, this particular day I went to purchase a phone and was told I couldn't add on unless I start a new line.

I have had Cricket for 3 years now. I live 1/2 mile from an At&t tower and less than a 1/2 mile from the cricket store. Point is I live IN town, I'm not out in the sticks. My service is horrible! At home my average signal strength is -118 dbm. For those who don't know -120 dbm is a dead zone. I have tried everything to make this work. Cricket customer service was NO help. I have gone to their store countless times. Bought a $300 phone because they said my phone was the problem. NOPE. NOT THAT. Replaced sim card multiple times, NOT that either. I've spent a lot of money trying to save money with cricket. IT'S NOT WORTH IT!!!!

I've been on hold for almost an hour and a half waiting to talk to a manager! I ordered my phone June 4th, it was supposed to be here June 5th. It got burned in a UPS truck. No one at Cricket can phone tell me when I will get my phone or my money back. I've been sent to multiple departments each saying they don't handle it. Finally, it was sent to the back office marked urgent, 3-5 days is regular but nothing. I'm not allowed to talk to the back office. The last person I talked to said the fire department was doing an investigation. I don't care that can take months. I want my phone or my money back! 10 days late is beyond ridiculous!

Ordered online with switch my number. Paid for service and phone never received. Debited from my account the day it was ordered. Cricket cst Dennis told me go get it back from my bank lol. Seriously what a joke. I'm far from done here.

If you're looking for a cheaper phone company so that you're not spending so much but are getting the best service possible, do NOT come to Cricket Wireless. I've had them since May and they are a completely awful company. I have literally no service anywhere no matter what I do, the customer service seems like bots are the ones that control it, and when they know they can't help you, they suggest things that you've already tried. They will not refund you if you have used any sort of data on the account, even if they just randomly decide to shut off your reception service at specific times of the day. This company is completely pointless to spend your hard earned money on. The only reason I'm staying with them 'til July is because I have to wait a month before I can transfer back to Boost Mobile.

I ordered a phone on May 1, 2020. Because my shipping and billing address was required to be the same, I tried to call after placing my order to let Cricket know that. Their website even says to do so. These people sent the phone to the wrong address anyway, and now they refuse to refund my money. I’ve been hung up on, lied to, and given the run around. They told me about 2 weeks ago that they issued a refund. I called my bank, and they know nothing about it. It is now June 10, 2020, and they still won’t give my money back. I’ve never been so dissatisfied with a company in my life.

I've had Cricket for the past few months and all I've noticed is how absolutely ** their phone reception is. I can't even talk to people without having to be on top of a mountain. It's completely annoying and of course their customer service means well but they have no idea what in the hell they are doing. I give this phone company a 1/5 star review. I'll be switching back to Boost Mobile next week. *Sigh*

I have been using Cricket for years since they merge with ATT. My data has been slow. Takes 5 minutes to download anything. Contact them several times, tell me my data fix. An hour later same problem. I don't think it's right you pay for service you don't receive. But they turn your service off for no payment. This need to be looked into because cricket is getting over on customers.

I called regarding why my bill had increased when there have been no changes to my service plan in almost 2 years, still have 3 phones and insurance which is a fluke. The rep. that I spoke kept trying to say it's because I have the family plan and insurance on all 3 phones. I said that's the same as it's been for almost years, kept trying to make me believe he is right. In turn, I asked to speak to a supervisor and was placed on hold for 5-7 minutes, the same Rep came back on the phone and said that the supervisor told him to tell me that they would call me back in 5 minutes which NEVER HAPPENED. I'm taking my business elsewhere even though I've been with them for 9 years!

I had one phone line cancelled and it was paid for 30 days in advance however they did not refund me the remaining 18 days nor did they offer to reactivate the phone line for the remaining 18 paid-for days at no charge when they failed to refund me. I spoke to 3 different customer service agents who said they would escalate it to their supervisor however their supervisors were never available all day nor did they call me when they said they would at specific times. As someone who is multi-racial, their agents seemed to be from India and hardly understood English. Extremely poor customer service.

I have had Cricket Wireless since 2014. This company as a whole is great, but the one thing that I've been trying to get fixed is that when I call people their caller ID says I'm someone else and I'm a scam. Cricket has yet to fix this problem, and due to this ridiculous virus reaction they think closing customer service is going to help. If they put their centers in the US, and not in Asia they'd be able to operate normally.

Today I visited the Cricket store at 1322 Prince Rd. in Tucson, AZ., 85705. I was greeted by **, the available associate, and it was all uphill from there! She was knowledgeable and extremely helpful throughout my entire visit, and because of this, I felt comfortable and safe in making a major change in my phone, and phone service! I highly recommend this store if you are anywhere in this area of Tucson, or even if you're not-truly worth a bit of a drive if necessary!

After 2 attempts to purchase the Galaxy's and service we never even got service! We spent $250.00+ two separate times attempting to gain new service and both times they auto canceled and we never received anything. We attempted to go into the Sapulpa, Ok store and the customer service rep was so rude and said they couldn't even tell me why it was canceled. He refused to help me at all and said he wouldn't recommend buying in the store because it would be over $500.00 for service for 1 person and we wanted 2 lines and phones. I felt like that was a lie just to get us to leave. I will never use Cricket again after this experience! We are happy with Metro PC! Oh and by the way, the 2nd refund from the cancellations is still pending in my account, over 2 weeks still waiting on it!!! Thanks Cricket for nothing!

Before my service was interrupted I repeatedly tried to make payment over automated system and QuickPay links provided by Cricket, was given error messages time after time again on both systems. No customer service was available. After service was interrupted, called 611 to make payment to restore. At this point was told they are not accepting payments over phone. I explained both their payment systems were having issues and I now had no service and simply needed to pay. Cricket's customer service is directed outside of the US. The representatives speak English but DO NOT comprehend anything being asked or explained. Instead of solving issues, will repeat the same sentence (having NOTHING to do with what is being asked) repeatedly, as if this will change what you are needing or asking.

I am a Cricket Wireless customer for over six years now. They always used At&t tower and never had any major issue with them. But something happened, especially a few months ago, when I noticed dropped calls or no calls at all, no internet or text. It lasted no more than a few hours, now it happens frequently and I am out of service for days. When trying to resolve issues, I can't, as their customer service people in far away countries and can't hear them well or understand them. I was told by two of them, we have lots of trees, that's the problem. We always had trees, they didn't just grew in the past few months, so their excuse is pointless. I wish I could find a better cell company, but reading reviews, all of them have horrible reception and service in my area, which is Gold Bar, WA.

Two months ago, I went to the cricket store in the City of Wellington FL, and bought an I Phone 11 and an unlimited pre-paid internet service, most of the time the internet did not have it, calls were heard with noises sometimes, and other times they disconnected, the times I tried to talk on the phone with them it was impossible until I decided to go to another company, I just talked to Isaac on the phone, after waiting a long time and he says he can't unlock my phone to Another company because those phones, that I pay in full, are exclusive to cricket and that I have to use it for at least 6 months with them to be eligible for unlocking, so I want to inform all the people who are going to approach this company that they do not, never in my life have I bought anything in this country that does not belong to me completely, they are liars, very expensive prices, very bad communications, A TOTAL DISASTER!!!!

I’ve been through customer service hell with Cricket the last month. I’m not exaggerating when I say this experience with Cricket has been the worst customer service experience I’ve ever had in my 28 years of being alive. (The quotes are direct quotes from Customer Service Representatives.) April 20th: I bought a phone and shipped it accidentally to the wrong address. The website didn't let me fix the address online, so within five minutes of making the purchase, I called Cricket to fix it. I was told that they couldn't fix my shipping address there or cancel my order (already very surprising, but okay, I'll give them the benefit of the doubt, and the woman, Patty, I spoke to was very nice). Patty said she was, and I'm quoting her, "100% certain" my order would be canceled.

I have purchased three phones in 6 months because they are so horrible. They will not work with you on any issues at all. They have ironclad rules and will not bend. If they are wrong, it does not matter. They accidentally canceled my phone and insisted I pay $75 to have it turned back on. I am a senior citizen left with no phone service. The girl at the counter was nasty and rude. She kept saying she was trying to help me with a terrible attitude. I will never work with Cricket again.

We pay $7.99 a month for insurance on our phones. We have two lines. Husband's screen broke. Took it to send it off to be fixed. Handed us a paper to call Claims. $250.00 to fix a freakin $19.99 phone, plus other "Tier" charges. I really am pissed. So, after having Cricket since 2001, they can kiss my ass once this cycle's over. They have not helped us one time since this Corona Virus. They treated us like ** on the phone, in the store and claims.

I had Cricket for 3 months. Let me get started. Firstly the women said the phone was fast charging. She lied. 2nd the data is junk. I used the data on a casino game. It kept logging me out like every 3seconds and 3rd ppl would try to call me and get my voice mail half the time even though my phone was on. 4th my phone would be off of the charger and yet it would state low charging detected. I plan on switching service asap. This the first time I had cricket and it will be my last time.

Went on Cricket's site to check compatibility of my Samsung Galaxy 7/Verizon phone, site said NO PROBLEM. Switched and phone will not receive pictures from txt. Took phone to store and person there said that Verizon phones don't work with their company. Now I'm stuck and they don't refund or pro-rate service plan either. Wish I had never switched. This is not a completely legit company, they falsely said my phone would work.. It doesn't.

When I switched to Cricket, I had 4 bars and 12mb download speeds at my house. Something happened about 2 years ago to the signal here. I get one bar signal in house and 2 bars if I go outside. Cannot make calls from inside the house and had to switch to WiFi calling. Made several contacts with Cricket support but evidently, parent company ATT is not concerned about the Cricket customers. The tower is 1/4 mile from my house but when I drive over to the tower, I get 5 bar signal.

My service was disconnected today. Due to the pandemic I couldn't pay my bill. They said they would waive the $5 late fee and make a bridge payment. How can I pay something. I don't have any money. We all are unemployed right now. Heartless people.

Cricket is the best cell phone provider in the whole wide world. I have been with this provider for several years now. What keeps me staying with this provider is: they hire the nicest staff. Everyone always greet you with a big smile and is eager to help and say hello. The quality of the phones and rates are reasonable. No matter what the problem is the customer is always right! There are no hidden fees. I feel like a queen when I walk into any one of their stores. Cricket I love you!

When I first got the service I was getting dropped calls. Come to find out they put me on a tower that was farther from me. I called over and over several times and the same thing. Now the coronavirus hit my wife. Put herself on quarantine because I have a 11 year old that has asthma and a 8 month old grandkid and my son and daughter was cut back on their hrs and I was cut back a little and I will be paid on a Tuesday and I asked for a extension and they won't give it to me. I would have to spend more money to have it restored and the idiots just tell me I would have to pay 132 to have it restored and I kept telling him was I don't get paid till Tuesday and that I am the only one that is paying bills right know.

Cricket is reliable & cheap. No limit/talk/text/data $35mo. Rarely have to call CS but it's hard to reach, get problem solved when I do. Bought phone from Cricket store, cost extra $20. Phone has behaved well.

I was misled by the website and prompted to pay for a membership and sim card that was damaged upon receiving the item. I called in and they refused to refund my money and said the phone carrier was locked. I checked the phone and Cricket website said yay it is compatible so I followed the prompts to purchase. Called cust service today and they refused to refund my money and said to avoid service interruptions I must make a 2$ payment for service that misled me to purchase. I'm saddened and appalled that after making a public oath to keep America connected they're threatening disconnection over 2$ for a package they sold me that I cannot use.

My brother has used Cricket for 15 years and six months ago I decided to give them a try. I have the same plan as I did with a bigger company but instead of almost $90 per month, I’m now paying $57! That’s huge when you’re on a budget. I have no contract and pay by the month. The service has been excellent with no dropped calls or any other issues. Customer service is fantastic! The only issue I have with Cricket is there are no payment plans available to purchase a pricey phone (read iPhone or Android). That being said, they do have available many lesser value phones that can be purchased or bring your already paid for phone which is what I did. All in all, the service is excellent and I’m saving $360 a year!

Cricket is the most reasonably priced cell phone provider in my area. Their staff is always very helpful whenever I do have an issue, which is very rare. They offer excellent cell phone coverage and great plans.

The phone company I go through is real good. They let you know when your bill is due, specials that is going on, deals they have. They are the best company I been with. They also let the customers know that they add 10 mb on their phone due to the coronavirus. They are always up to date on their stuff. I love doing my business with them. They are always polite to their customers.

Cricket has a great family plan for cellular and data that is affordable and easy to navigate. It's nice to be able to bring your own phone to the company. There aren't upgrades like with other providers but if you are careful with your devices, it's not an issue.

I have been using this phone service for years and have enrolled in auto pay, but one month they claimed I was late in paying them so I was charged for late fee. I am now thinking of changing into another service provider but I cannot because they are closed because of this Covid-19 dilemma.

When there is a COVID lockdown my service was disconnected without any notice and asked me to pay the bill in person by visiting the store. Only show off on site but no real care about customer. No proper information from customer center.

Great reception and service. Prices are good. Cricket has reasonable plans for people to choose from. The equipment offered is acceptable with the ability to upgrade every 90 days. The reception has been steady no matter which state I have traveled to.

I use to have AT&T. When I changed to Cricket nothing changed with my service except my charges. I pay $45 a month & love it! I use to pay over $100 a month. Cricket I was told, is owned by AT&T & uses the same cell towers. No difference in quality of connections.

I am dissatisfied with their lack of loyalty rewards, the lack of variety of their phone plans, and dropped calls/loss of service. I like that it is affordable and that the price remains the same each month.

I have been with Cricket for about 5 years. Service was good until it was purchased by AT&T. For no known reason they stopped giving me my data. I went in to see them and they said I needed a new phone. I bought a new moto and then after a few months my data stopped again. I don’t have time to spend in their store. I went back and they said they didn’t know why I don’t get my data and just handed me back my phone. To top it off I am supposed to have visual voice mail but now off and on my messages show up hours after they were left for me. AT&T was sued in California for not delivering data and now they are doing it as Cricket. Go somewhere else for phone service, if there is any place decent. I am trying to figure out where to go.

The absolute cheapest prices Hands Down. Me and wife have their best plan unlimited everything and our bill is 97 dollars a month every month. They use ATT transmission towers, but are nearly twice as cheap. That's who we changed from. I will never use anyone else but Cricket. Mike **

I don't like having to pay the extra upgrade fee or activation fees when getting a new phone. The phones are already expensive enough without the extra 50 dollars added to it. Especially when all you need to do is switch the sim cards.

I have been with Cricket Wireless since they first came to Minnesota. I absolutely love the low price! I do not know anywhere else where you can get four smart phones on an unlimited plan for only $100.!

We left T-Mobile 7 years ago and haven't looked back. We went to Cricket because we got the same plan we had with T-Mobile but at half the price! Their smart phones are cheaper too. Coverage area has been great. They have all different plans to choose from. We have our payment drafted every month and even save money off our plan by doing that. I had been with T-Mobile for 11 years prior and not once did they attempt to resolve overbilling or loss of signal. Why pay double? Switch your service today! Best decision we ever made.

Haven't had a single problem since we signed up, once we got the problem of some code we needed from Cricket that was supposed to automatically overwrite the code from our old provider but didn't. Good thing my husband was a tech guy, because he figured it out.

I've been surprised at how responsive Cricket has been when working with us when we had payment issues. Also, increasing data limits when we didn't even ask. And their app and computer system all worked perfectly and quickly. No problems at all.

I don't know why you guys are not willing to be a little more lenient with due dates with everything going on. People are NOT just being "laid off" for a few weeks, we are losing our jobs fully and companies are just calling it laid off so they don't have to pay unemployment for people. All I asked for was 2 more days to get my last check from my job that decided to let go of my entire department. And even though I found a new job I of course won't get that first check for 2-3 weeks. You have really shown how much you care about your customers and it's pathetic and you guys should be ashamed of yourself.

I have had this provider for a long time after having Verizon and AT&T, thus has been the best plan for me. I pay 45 per month. No fees, no contract and in areas where the previous did not work my Cricket kept me connected.

The coverage and reception is the same or better than Sprint, Verizon and definitely T-Mobile. The cost is lower. My iPhone operates just great using this service. I would recommend them. Cricket, that is the name of the company.

Inconsiderate during a world crisis. After years of loyalty to Cricket & now the 1 time I can't afford to pay my bill after being laid-off due to coronavirus crisis. They suspended my service which their mother Co waived suspensions. Only option cricket gave me was their bridgepay option which is a rip off after the 7 days of service after you still can't pay your remaining balance bc you're still unemployed. I will be switching to at&t for pretty much the same price with little more to offer.

The bill price is the only thing good about them. I never have service and they don't discount due that. V. mail I get 2 days later, customer service never available. Go store and they unable to assist. Robot chat waste time. Nothing but bad experience with customer services.

I just recently called customer service regarding a SIM card transfer due to complications with my old device. It took them about 30 minutes to get me to a representative. Some time after providing the information to the new account, my call began to have interference so I said I would call them back soon using the new SIM in order to avoid any confusion down the line. The representative seemed to be very hesitant to respect my decision in calling them back.

Bought 2 Cricket phones for 950.00 and they decided not to support that phone anymore with only a short notice. Both phones under 1 year old. Total rip off. Will never get a cricket phone again. I had unlimited everything on the account with both phones yet still they just took their money and ran...total scam!

If you are thinking about signing up with Cricket for your cell phone service, think again. There are 2 problems with this company. First, the staff at the forefront of customer support are poorly trained. Some can barely speak English. Apparently, the company has outsourced its Call Centers to Spanish-speaking countries. If you ask to speak to someone in the US, the staff transfers callers to their peers overseas. You'll never get someone at Cricket's headquarters or call centers anywhere in the US.

My wife decided she wanted the iPhone Pro Max and wanted to go with Cricket Wireless. Now, she's been with Simple Mobile for around 7 yrs and me for about 15yrs, (I'm not switching). So we go to the stores. No one has the phones in stock, was told to go online and order it, it'll only take a few days to ship. Ok, fine...So I thought.. we order the phone. Had the number setup to be ported over. Get confirmation and wait for phone to be delivered. Wife's excited by this point. So she wakes up and sees a message that the phone is going to be delayed. Um, what happened to next day shipping? We had expected to have the phone before at least Weds, (we ordered around 10am Monday morning).

Had an issue with billing. Called their customer no service department and the only thing they could do is say “there’s nothing I can do”. What’s the point of a customer service department if there is no service they can provide.

The staff are very knowledgeable and friendly. Not pushy and listen to exactly what I was looking for. The rates can not be beat and I have yet to go anywhere and not have great phone signal. I have never been so happy with a cell phone carrier.

For the 2nd time in the past 30 days I'm without any of the services I pay for. I have to use wifi calling, which by the way eats through the data on my home internet, to contact them to get it fixed. Told that they are having tech issues with the tower. Ok I understand that but I expect to be compensated for the days of lost use. Called in 3 separate times and was hung up on twice by supervisors. The representatives can barely speak English and don't care to fix the issues or even offer a solution to the problem. If I'm paying $120 a month for my family to have phone service for 30 days then that's what I expect. I've been a loyal customer of Cricket for over 5 years now. But I think I will be changing to someone else.

The in store reps only focus on selling the phone they make the most commission!! ..NOT the customers request!!!! They FAIL TO MENTION 7 DAY RETURN POLICY!! They REFUSE TO REFUND YOUR MONEY AND REFUSE TO UNLOCK THE PHONE THAT YOU'RE STUCK WITH!!! Customer Service Manager make you hold for a ridiculous amount of time...to be unable to assist then transfer you to hold again for another manager who literally hangs up on you after asking you to hold on!!!! Horrible customer service!!!!

Cricket was a pretty good phone company when I used them over 15 years ago. I was in my 20’s and the service was adequate for my needs. I rarely dropped calls and could upgrade service to allow calls when traveling out of town. I loved the choice of phones and my phone bill was very budget friendly. Nothing like the bill remorse I suffer when I pay for my current service!!

I have been a Cricket customer since they started, and I am still satisfied. I have never experience the troubles that other have from other companies. I love them, as always recommend them. They are a fair company, as long as you pay the bill.

Nothing positive to say about them. My mother told me when growing up if you have noting good to say keep my mouth closed. Poor reception and it did not meet my standards for a prepaid phone, never again.

I was intrigued with what Cricket Wireless had to offer as being one of those “other” carriers. I found that they are only cheaper, if you don’t need much data. The cheaper plans restricts you to 3mbps. The price goes up for more data, making it close to the big carrier prices. Since they are AT&T, the quality of calls is good. So, if you are more into calling than texting, this is a pretty good deal. They offer a fee phone, which, I really didn’t want any of them. Of course you can purchase a newer model iPhone or Android. Customer service is good and they have stores everywhere. All in all I liked Cricket.

The initial payment to start service was explained as just that. They said the phone was free. I now know that was not the case. In addition the only option open was unlimited, even though I explained it was for a person in personal who only called me. I was required to return after a month to reduce this. The person for whom the phone was purchase could not learn to use it, even though it was not his first cell phone. I discontinued the service. In short it was a waste of money.

Service with Cricket is great and I've never had a problem. Also there's a great deal on phone throught them from time to time. I have an LG Stylo 5 that I bought from them for around $75 (it was $200 everywhere else). They run off the ATT network but I don't have the high Att bill.

So I wanted to bring your own device (byod) from ATT to Cricket. Searched on their web with my IMEI number and it stated it was compatible. Got to the store and initiated the process and they said it was connecting great. So we checked it in the store and it was not connecting. Called several customer reps for troubleshooting and they could never get it working after 3 hours!!!! So I asked to be refunded as the service never worked. They then stated I couldnt get a refund and that I would need to take the device home or to att and have them to program it... That doesnt sound right as I'm not a technician... I have no idea why it's not connecting and how can att give me the info to connect to cricket just because the device originally came from ATT.

Best all around prepaid company I've experienced. Signal is good, plans are extremely reasonable and phone prices are good. I recommend Cricket to everybody. The general phones they offer aren't flagship phones but they get the job done. Yes they offer flagship phones but at high prices. The affordable ones they offer I've been using for several years now and am extremely pleased. I used to be one of those people paying outrageous monthly bills and for phones but not anymore. Cricket has the best affordability and coverage in my area. Not leaving unless they start changing things.

This was the worst store I ever went in.. The employee stayed on his phone the whole time. Ignored me while chatting on the phone about other employees. I will never go to that store again. The man even turned up the music when we asked to be served.

Love the cost & the service. Switched from AT&T to Cricket, saving over $120 per month! Ironically AT&T owns Cricket! I would recommend this service to anyone interested in a reliable low-cost carrier.

They have affordable phones for everyone. They have great service when traveling so your calls will not drop. Customer service is great. I never have a problem when it comes to getting in touch with a agent. The only thing I dislike is you can’t postpone your bill.

I think Cricket makes an earnest attempt to provide a great service, but honestly, their prices as too high. In order to be competitive and really move people from AT&T and other big companies such as Verizon, they need to consider lowering their prices a little. I also tried to port in a number to them and it turned out to be a terrible nightmare. Cricket's customer service gave me false information and tried to blame everyone else. They also didn't have any answers for why the problem seemed like it had no resolution. If they want to lock people in, they need to look at their prices and properly train their people.

The problem I mostly had was when traveling the service was sometimes poor, maybe due to wooded areas. Overall, customer service was helpful, technical support team was always willing to provide trouble shooting when needed. Although I mostly had difficult time understanding the customer service operators speak clear English I still appreciated their help. I will continue to recommend this company to my friends and family.

Happy with coverage and customer service. Brought my own phone at first. Am currently using a Motorola G7 that is serving me well. I use high speed internet at home, so hardly need 2Gig plan I have with Cricket.

I experienced dropped calls so many times I can’t count. It was very embarrassing because I would have to call them back and at times it would drop again. I guess you get what you pay for! I even got another phone just so I can use when I couldn’t use the Cricket.