Cricket Wireless Reviews

I barely got two new phones in their promotional plan 80 for two lines unlimited so they said. First issue I went back two days because mine and my son's phone kept shutting the windows we were viewing or taking a while to load. I swear when I get there it didn't act up. They were looking at me like I'm lying and don't have nothing to do. So they said it has to act up in front of them. And I only had three days to return a defective phone. Came home. It started doing good until data ran out... Yes come to find out it was not unlimited data. And it started acting up. If I play Youtube it stops after 1 min. I gotta keep pushing play. Then if I'm viewing something online it shuts the window out within seconds. This is two weeks later. If I'm on a call it keeps hanging up. So I'm thinking ok I guess because the data ran out they gonna hang up my calls so I can add more. I will not.

I was looking for a new phone with hotspot capabilities. In February I purchased the LG Harmony. Cricket website describes that the LG Harmony is hotspot capable. After receiving the phone I went online to try to activate the hotspot. I was unable to do it myself so I contacted Cricket for their assistance. They informed me that my phone was not hotspot capable. I informed them that the description stated that it was and still to this day states that it is. They informed me that there was nothing they could do. It was suggested that I purchased a new phone and I could get the list of capable phones off their website. So after spending the money on the phone that was described to me as hotspot capable I am stuck with a phone that I cannot activate as a hotspot phone. It doesn't matter if I pay extra or not. It is unavailable to do.

I left the US to Europe for 2 months. Unfortunately my phone was stolen from the Miami Airport. Since I can not dial a toll free number from Europe I have tried calling local stores asking for help and everyone has been very rude specially the Manager at the Merritt Island office. I'm trying not to lose my number and the only way is continuing making payments. They don't have a way to contact them if you are out of the US and have to deal with the frustration and runless.

We have two Samsung AMP 2 phones, and they have been defective since we got them in 2016 to where we have had to have them replaced 4 times. This last time we said, "Forget it. We deal with it." The phones act like they are being controlled remotely. It's very odd how it can be doing things and as soon as I get off of live chat where they say "nothing is wrong with it" all of a sudden it stops doing what it was doing. This last time my AMP 2 was charging up in the middle of the night. I woke up to shattered glass on the phone. The chips were actually coming OFF the phone. 1 FOOT from my head!!!

Switched to Cricket, and Alcatel phone purchased from Cricket had numerous advertising and unnecessary apps that could not be deleted. These apps had constant pop-ups and false "warnings" as notices to download other apps. Customer service tried to help delete them without success, and finally reset the phone. The apps were gone for a few minutes, then came back after the phone automatically synced up with Cricket. Even the built-in calculator had an ad. Quit Cricket after a month. Stuck with the Alcatel phone. So glad to go back to MetroPCS and a Samsung phone that allowed all the initial bloatware and ads to be removed.

When we 1st got Cricket Wireless they told us they don't charge you fees for anything. We had been with them since 2013. Bought new phones in 2015. They told us, "buy them online you won't be charged a fee". I went to buy a phone online this year and they wanted to charge us a $25 fee plus the money for the phone plus we would have to pay our bill. You can change your plan at any time without paying a fee. We changed our plan this year 2018 and they charged us a fee. Every time I turn around they charge us a fee for something.

When I signed up for Cricket back in December one of my PRIORITIES was a hotspot. I communicated this to the sales associate and he guaranteed me that it would be included. Fast forward 4 months later when my phone gets disconnected, while I was traveling with my young children, even though my service was prepaid for another 2 weeks. Their reasoning, I was violating their terms by using my hotspot. And as I have seen in above reviews, no one in customer service speaks understandable English and there was NO time during my conversation when they seemed concerned about my business.

So it's been 20 days. Have had to service I try. Came from another carrier Transformer lines over to Cricket Wireless. Since day one the store that help me out located in Santa Ana California in the shopping center of Bristol and McFadden. The associate goes by the name of Brenda. She clearly gave me a horrible service. One of the worst I've had in my life. I was previously running retail stores and I know what a consumer is for a business. I'm a business owner myself and the first thing I value is my people who is under my responsibility and of course my consumer for this reason escalating this review sayings customer support from Cricket Wireless was unable to help me and the store was unable to help me as well.

It seems every month my data goes faster and faster, I am not using it any more than normal. Also their customer service is a complete joke, no one speaks English very well, they don’t understand you and the customer is always wrong and they will not accept any responsibility for the problems you are having with THEIR service. Their billing is ridiculous and they had a reward system which has now been taken away with very little notice and I lost all my points which were not many because there were not many ways to collect them. Do yourself a favor and stay away. I too will be leaving this carrier. Don't believe they will survive much longer.

I went to Cricket on March 6th to get a phone. The phone I wanted, the one they advertised was out of stock so I got a less popular brand which died the next day. I called the store and corporate and they said as long as I returned the phone within seven days it would be no problem. I brought the phone back in six and they had no phones in stock. I returned after twelve days and they said I waited too long. So I went to Metro PCS and got a better plan with a free phone. I never liked crickets and now I hate Cricket Wireless.

I just bought the Samsung Galaxy S8 from Cricket on Monday 3/19/2018 for $350 on sale brand new and received it through the mail on Thursday 3/22/2018. When I turned the phone it seemed like everything was fine but I noticed that every five minutes the phone reboots itself. I tried to factory reset the phone and that didn't work. I proceeded to call Cricket to send this broken phone back so that I could get another new one that worked. The warranty and customer service section said I have two options to either accept a full refund or they can send me a refurbished phone. I don't understand why I should be getting a refurbished phone when I paid the sales price for a new S8. I can't get into touch with any manager and just keep getting pushed around. This is extremely unprofessional for such a simple solution.

I started using Cricket about 2 years ago. At first I started out with just one line and a month later I added 2 more lines. I started to notice that I wasn’t getting reliable service in my home and after a lot of calls being missed and not receiving text messages I switched my number over to AT&T which I know is their sister company. Left the other 2 lines with Cricket for the main reason wanted to see if there was any difference with AT&T. Service was a little better. Started researching a little more and discovered that Boost had some amazing deals and was A WHOLE LOT cheaper with their family plans. With Cricket and AT&T I was paying over $175 for 3 phone lines.

Bill payment accepted, now no service. I paid my payment two days early, bill was due the 19th. I got locked out of my account and spent an hour and a half on the phone to correct the matter. While I was speaking with the representative he noticed that I was on autopay. I told him to take me off, I hadn’t asked nor given permission for them to auto debit my account. Today’s 03-20-2018. My service is disconnected, I’ve gotten a few text letting me know that the bill was due, but if I had paid already to disregard the messages. I called the 1-800 # at 6am, but they don’t get there until 7am. Buyer Beware!

My wife and I have had Cricket for nearly 4 years. Everything was fine, until a few months ago... All of a sudden at random parts of the day usually evening/night my wife, and myself can't receive calls, or text messages for hours at a time (usually 3-6 hours). It's almost as if the network is completely down, and at first I thought it was. We have our own business and travel all throughout the country for work for months at a time. This issue started in Nevada, and since has remained an issue in 7 different states, and at first was not a big issue at all, hardly ever happened, but now it is every day.

Each morning when I try to use my phone from my house, I get a message saying, "cellular network not available for voice calls." This has been happening for, 5-6 months. Never had the problem before. I downloaded an application to test the signal strength on my phone and my husband's. The signal strength on the 4G network is barely there if at all. I am paying for something I am not fully getting or not getting at all.

Absolutely disgusted. I tried to purchase a hotspot for my phone a couple weeks ago. I made a 10 dollar payment online because that was the requirement to start the service. I had to call the company to find out why the purchase wasn't allowing the hotspot to work. Turns out my phone wasn't compatible. I was slightly upset about this but the guy offered to refund my money back to my card. I originally told the guy just to leave it on my account. But before the end of the call I told him that I'd changed my mind as I'm fed up with their service and will be going to a different company at the end of my billing cycle, and he said that was fine. As it turns out he never refunded my card and only documented the part of the call where I said to credit my 10 dollars. After the call I assumed the money would be back on my card. Well it's not there and as of yesterday I left Cricket and went to MetroPCS.

I called Cricket Wireless to check if my phones would transfer to Cricket from Metro PCS. I was assured that they were transferable by their online representative. I then purchased two SIM cards in two months of service from Cricket Wireless. And when I went to activate them there was nothing. I called Cricket back and I was told my phones are not transferable to Cricket. I was told that I would not get a refund because they do not give refunds for purchases made through Cricket Wireless. So they refused to give me my money back for a product I did not receive. I think that is wrong.

If you pay for any international minutes to other countries at the end of your cycle your whole account will shut off and you will not have phone service until you call customer service and pay the $15 it takes to have 70 international minutes. After that you still won't be able to have those full 70 minutes of talk because whatever you used before the end of the cycle is what you got whether it was 30 or even 5 minutes. THEY WILL NOT give you those minutes you paid for because it was at the end of your cycle. Plus your phone service in the USA got cut off even though you paid it 2 days ago. Then they will hit you up with another $3 fee and not even inform you of the fee until they processed it and won't give it back to you until the next billing cycle. The fee by the way is for calling them to fix it rather than using the automated system. They may be cheap phone service but they suck at customer service and giving you what you paid for.

I call them Crooked Cricket. The lack of respect they portray on the consumer by trying to fast talk about "motherboard" being the reason your phone isn't working (when in fact it was the bad charger they sold me). I asked the rep to try to charge the phone (the phone was less than 1 month old) and see if that was the problem. He wouldn't even attempt, stating that if you use a different charger on your phone than the one it came with "it messes with the motherboard which destroys your phone".

Cricket Wireless service was very bad in our home, so I opted to change it to T-Mobile. During the change at the T-Mobile store, the sales guy helped me so I could get my phone number "ported over" and become active, being sure I said exactly the right thing in the request. However Customer Service people "Betsy" and "Janice" who have heavy Hispanic accents at 1-800-274-2538 decided I needed my phone number cancelled instead. Since it has been delayed in "porting over" I called Cricket back. They said I told them to cancel it (NO I DID NOT) and there will be a $55 charge to correct this mistake. I told them NO I'm not paying for a mistake THEY made. Janice talked down to me telling me, "I already told you that" several times. I ask to speak to a supervisor and they put me on eternal hold -- 30 minutes and still waiting. STAY AWAY from Cricket Wireless. Very unprofessional and playing games with customers.

So my mother has the cheapest plan you have on your market. I gave her the LG Stylo for Christmas and already is experiencing issues with the phone. Been to a store where a manager said "nothing we can do, next" like, "What the hell, help me, it's your job." He said my wifi was on which is a damn lie. I want my issue resolved or my family and are changing providers asap.

Cricket customer service is horrible like everyone else on here is apparently reporting. They cut your service off understandably but to deactivate your phone is another. It's like they don't encourage you at all to use their service. Then there's the extra fees... And never do bridge pay. And to speak with someone who could actually speak well enough to understand forget it. Horrible is the nicest word I can come up with.

I was with Cricket for about 3 to 4 years. I had a $40 phone, that I loved that worked great, that is until 2 Cricket reps got ahold of it, long story short I was told Cricket would NOT replace the phone they destroyed due to stupidity and negligence. 6 months went by, during that time I was denied 3 upgrades due to their bait and switch tactics, they display $100 and under phones, but only sell $100 and up phones... I even had one rep laugh at me and turn her back on me. Another person who claimed to be from corporate, a search of his number proved he was not. Landline nowhere near the corporate offices...listed as a residence.

I was somewhat gratified to see how many others are as pissed off as I am at Cricket's "customer service" department. What a nightmare. For the past several days I've been trying to reach Directory Assistance in another state, but when I dialed 411 I got a recording saying "the service you dialed isn't currently available". So I dialed "0". Same message. Then, extremely reluctantly, I called 611. Like others who have posted, I reached someone whose first language is NOT English. So frustrating.

I got my first Cricket phone and was pleased until... I paid for my next month's service one day late. They deactivated my account because I didn't pay on time and slapped me with a fat Fee to get it reactivated.

After being frustrated with the lack of memory and the expenses I was shelling out with my current phone, I looked at my options. Cricket and Metro PCS seemed to be about the same ratings-wise and price. I ultimately went with Cricket because I had read about their phone recycle program which Metro did not have. The two guys at the store I went to were great. I ended up spending an hour there. Much longer than I had anticipated. I had no issues on that end. However, when I looked at my bill, it showed that the amount due was the 8th of March even though I got the phone on the 9th of February. The built-in application made it seem simple to change the due date. All I needed to do was move the day one forward. I tried doing it through chat but I was told to do it via the phone.

According to the Ralph the c.s. supervisor he is now the person who signs everyone's paychecks at Cricket. He refused to let me speak with anyone else above him, stating he was the highest. So I asked him if he signed the paychecks because if not then there is someone else I can speak with. Then of course crickets... He disconnected the call. Signed up for new service and order was cancelled because Cricket won't take symbols in the address that matches credit card billing and they won't take orders over the phone and told me to use a different card or try it again after they just took out 409.00 for a new phone and service that I now will have to wait to get credited back to me. I was told by the supervisor because of my address that I would not be able to ever have service with them unless I change my address. I just want my money back and never deal with them again.

I went into a physical Cricket store near me and was wanting to look at the LG Stylo 3. They had a replica on display, it was a dummy phone that I couldn't actually test out before I bought it. I went online and the reviews for the phone were phenomenal so I decided to go with it. When I got back home to check out my new phone I liked some things about it but there were a few things that I couldn't live with for the next 2 years which is how long I typically keep my phones. It was a "cheaper" phone so I wasn't sure what to expect.

In December 2017 I left Verizon Wireless due to billing and service problems. A friend of mine recommended Cricket wireless and after talking to a few more of my friends and how they love the service I decided to go with Cricket. When I signed up I had to buy a phone from Cricket because I still owed money on my Verizon phone. So I bought a phone for 10.00 because I knew as soon as my Verizon phone was paid off I was going to put on my Cricket service. Upon signing up with Cricket I told them what I was going to do with the phones. They told me that it wouldn't be any problem. Well that was a big lie.

Our phone was not connected to the service even though we were getting billed. When I called they told me to take out the battery. The battery was hardwired into the phone and it ruined it taking the battery out. They refused to replace it even though they acknowledged responsibility. It is a cheap 100 dollar phone. All I wanted them to do was send another phone. They said it was a warranty problem. Ha. They broke my phone and I'm so mad. Refused to give me last names. All were overseas phone calls. Then he said I knew the phone would break if I followed the techs instructions and I had no insurance. He said that with no insurance he could not help that the tech broke the phone. Finally got Randy on phone who is escalating the problem... I'll let you know.

I've been a Cricket customer for about 3 months now. I live in the Tampa area. My first experience switching to cricket from Boost Mobile the young lady charged me 25.00 more for something I didn't buy. My husband and I have 2 phones. We were switching to the 80.00 plan. The girl told me she couldn't give me change back because her manager wasn't available so I would have to pick an accessory for my phone for 25.00. After a brief argument, I asked her to credit my account. Again she couldn't because her manager wasn't there. Yet she was texting back and forth with her manager.

I had many unpleasant experiences with this horrible phone carrier up till now. Their customer service reps are horribly rude and most even lie about the status of their connection. The area where I live is a dead zone for over a block, I have to walk far just to make a phone call. Their reps often state nothing is wrong but one stated the towers are deteriorating and would work on fixing the problem. Days passed I am still with the same problem. I get yet another rude customer service rep saying she doesn't have to explain anything once I confronted them about the issue and hangs up. Now it turns out every time I try reaching them an automated response states their offices are closed, no matter what time of day I call. I'm not having this, I'll never go back to that carrier and I'll probably just sue for customer negligence and malpractice.

Every time I call customer service I get someone in India or The Philippines that I can barely understand. The person will repeat everything you say back to you and still doesn't get it right. They are extremely incompetent. The local store is better. But, on those day when you just don't have time to go in it would be nice if they could help you on the phone quick and efficiently. #CheapLabor???

I bought ZTE Blade phone, from Cricket 10/2017, two week the phone turn off, I went to the store. They told me. there is nothing they can do, the phone turn back on about 4 hrs, it went back off again, how can they get away selling bad stuffs and get away, I am at home no phone.

We tried Cricket Wireless for a month, price is good but the connection sucked. After paying for the second month bill, 12 days later we switched back to Verizon. I called the 1-800 number to speak with a representative, she informed me that because I had not called in about my connection issues, they would not be refunding me for the rest of the month that I did not use!?? So they are basically stealing from unhappy customers. This is not right. For a company to claim they are just as good as Verizon and they have no contracts needed, this is so wrong!!!

I switched to Cricket Wireless because I was convinced by the staff that it was the better wireless carrier. Well, they lied! The ONE thing I use my phone for is being able to be notified via text by my bank and being able to register my phone for text notifications with a TON of other things. As it turns out, Cricket Wireless does NOT support those types of things. So, when my checking account is being hacked by someone who stole my purse, I don't get a notification saying my account is being used! Also, the service for wifi/data is ALWAYS crummy, like... 1 bar crummy.

Cricket Wireless is junk. They screen everything you do on your phone I also thought I would get some type of break with resigning back up with Cricket. Was I wrong. I paid $175.09 for almost everything and 2 days later the phone locks up. I called them to see if they could like help me out. They asked me if I had phone insurance. I said no they said they could not help me out. I said I do have the receipt still they again said they could not help me. I am not very happy with this service. Did not get a break at all in signing back up and the service is bad as well. I do think they should shut this service down for neglect on poor service and not backing up their junk phones. Come next month this service is history. Never again with this company. They have lost me for a customer and I do know other customers who have changed their services as well. I rate this company 1 to 10 1 being the worst I rate it a 1.

I received a text stating that my credit card was refused and to please update. I went to the link provided on the phone and updated my credit card to pay the bill. Two days later, the phone was cut, no service. I called to find out why and they offered to reconnect the line after the bill was paid. She told me there would be a $3 charge to do this. Why? They are helping me to do vs. me doing this myself online. I tried to pay the bill online but their system would not accept so I am asking for assistance to pay and put the phone back online. The $3 charge was not refunded even though I've have done all my transactions online up to this point. It's only $3, but it's just the principle of them nickel and diming you for "call in" service. I get the idea of doing everything yourself online, but when that does not work, it's important to be able to call customer service to resolve the issue. Customers should not have to pay when requesting for assistance.

I went to their 131 Colonie Ctr shop to buy a phone that I could use for my international travel. I clearly stated what I needed and where I was going on vacation. They sold me a phone that they knew would not work. I got to my destination and tried to use the phone and it didn't work. I called their customer service and they took more money from me then told me after that the phone will not work outside the USA. I have gone back to this store and called customer service and both tell me they can't do anything to get my money back. This is clear fraud. I should not pay for services I did not receive.

I paid my bill 1 day late and to my surprise they tack on a $10 late charge. I never encountered a prepaid cell company that tack on late fees until now. What Cricket does not realize is customers are not under contract. They have no representation to charge late fees. Customers should be free to stop and start services without incurring late fees on any prepaid plan.

I've been with Cricket for just over 3 years now. When I went in to the Cricket store expecting my bill to go up because I needed to change one of my lines to unlimited data I was thrilled to be told that not only would I be able to get unlimited data for all 5 of my lines but that my monthly bill would be going down. The service and support I rec'd was superb, I have been toying with leaving Cricket because of some issues I had been having with support but they hooked me completely back in with this one.

I called to pay a friend's bill & was told I had to pay $71 to reactivate the phone, which is a $26 difference from what he was paying. I told him so he called to see what the extra fees were for. After a while of talking to customer service & hearing the options they gave him; which included buying a SIM card from Wal-Mart, I told him just pay it to keep his number. Ben-** from customer service told him now he has to pay $76. Bad business Cricket!!! Would never recommend.

Sold me a phone that you couldn't put a new sim card in then made me pay full price for a new phone then no refund on the two weeks I had no phone. Went to Cricket in Appleton WI. Got told by the manager he couldn't do anything to help me so I called the number he rudely gave me. They told me to send it back so I tried and there is no damage to the phone but it was sent back to me anyways still broke. I have 4 phones with them now but I'm going to Sprint. I will pay a bigger bill but I was treated with respect and the phones are way nicer then Cricket. Then they took away the rewards program.

I purchased over $800 of products from Cricket online including iPhone 8 and cell phone insurance. I went to check my usage and noticed insurance was not on the phone. After over 11/2 hours on the phone they said that the insurance was added incorrectly by Cricket but since it had been more than two weeks SINCE I NOTICED THEIR ERROR, it is too late to add the insurance. (I took my phone into the store to show it is fine. The store verified this.) After searching the internet for possible solutions I see this has happened to others. I have disputed this charge on my credit card and if they cannot correct their error and add the insurance correctly I guess I'm on my way back to AT&T. STAY AWAY FROM CRICKET.

I called Cricket Wireless & inquired diligently if they had service at 89445 to which I was assured that they did. Purchased a sim card (since I had an unlocked phone) & activated the service one day before I travelled to said zip code. I had service until approximately 15 miles to my destination & for two weeks 'not registered on network' is the message I keep getting. Talked with customer service throughout those two weeks & issue has not been resolved. Upon request for a refund because the service is not working where I need it, I was informed that a SIM card is an accessory hence cannot be refunded. I enquired if I can get the refund of $50 less the sim card & was denied. 2 stars for great service when it works.

I purchased a phone (ZTE Blade X Max) for $129 because I was not a new customer! I noticed that when I would receive or send a notification the speaker would make a static sound. So I was told to bring it back and they would exchange it for a new one since the phone was defective. So I went to the store that's located on Epps Bridge in Athens GA and was quickly told it was passed my 7 days so they wouldn't exchange the phone. I was told I would have to pay the $40 insurance deductible to get another phone! So I was really paying $169 for the phone that was defective from the day I bought it! Wow that's great customer service right there! I wouldn't recommend their service to my dog much less anyone else!

I was trying to switch my service to Cricket Wireless. I purchased a phone and service. I was using my old number from Straight Talk to transfer, was not supposed to touch the number until I got the phone. Well they did, my order was canceled and my old number would not work. I called customer service (horrible service and a nightmare). They said they couldn't fix my service to my old phone cause it was my fault that I had to call Straight Talk. I called Straight Talk (bless their heart).

I paid 180.00 to connect 4 phones but only one was connected because it wasn't locked. The other 3 phones were locked. I feel that they should've let me know that the other 3 phones were locked before I paid. I feel that I should get a refund. They didn't even give me a receipt because they said the printer was out. This happened in a store in Ridgewood NY on Myrtle Ave.

Cricket Wireless ripped me off. I submitted my T-Mobile prepaid phone IMEI number into their website and they told me my phone was unlocked so based on this tremendous lie I purchased a SIM card and paid for their phone service and waited to get my SIM card in the mail. They claimed all I had to do was put the SIM card in my phone and activate it through their website. THIS WAS A LIE!!! My phone was locked and I could not activate their service. I spent 2 hours going through their customer service talking to people who did not understand what I was saying and kept transferring me to wrong lines. I decided then I did not want to pay for this service and wanted a refund since it had been so much trouble.

Cricket retail on S. Nevada very unprofessional - This Cricket location apparently hires crazy people with personal issues who don't know how to be professional at work for their management positions. I was nearly attacked by a female manager at this location simply because she had a personal issue with a friend of mine in the past. I live in the neighborhood so I walked in to purchase a phone as I have been a Cricket customer for some time, and was ignored by the employees after waiting about 30 minutes for assistance. When I finally got the attention of one of the employees I was told that he was told not to help me. I asked why and the manager or supervisor whom I had met before at a previous job but never had words with told me to leave.

I purchased a phone on Dec.20. Returned to the Store Dec.27. They told me it was 8 days. The day I buy the phone is a day lost. (Not what the refund policy says.) On Dec. 25 they are closed for business (you can't COUNT a business day IF you're not available for customer service). I have a defective phone and they don't want to exchange the phone. I was told to go the UPS Store let them inspect the phone then wait 2-3 days for my phone. I would lose more days and business without a phone. I prepaid for a month of service and that will now be altered because they don't want to honor their policy.

I think it is ridiculous that active duty military men and women who are out of the country on deployments can not suspend service without having to continue to pay every month. What is even the point of suspending the service if you still have to pay for it? All other phone companies offer benefits to our military and will suspend service with faxed or emailed orders of deployment.

Porting 5 lines over, worst experience I ever had and most painful. I continue to call and it is always my fault or the company I am porting from. Not worth the savings at all, they will not accept any fault or compensate for time list since activation or cancellation is port.

If I could give Cricket a 1/2 star I would. Ordered a phone on Friday at 7:30 AM. Was told would get it the next day because I ordered before 2 pm. No phone received. Worst part it was a Christmas gift... THE Christmas gift for my daughter. Person from the offshore call center tells me you won't get it until Tuesday. She then tells me she is going to call UPS and then call me back. No callback. Next guy I speak to tells me she told me that to get me off the phone. Wow! Basically I was told there is nothing they can do. "We don't deliver the phones. That's up to UPS." If these first dealings with this company is any indication of their ongoing service... I will be canceling. Switching back to my old service.

Cricket sucks. My phone stopped working and because insurance was bought for it I thought I would get it in the 3 to 5 days like they said. Wrong. It's been over a month and they haven't sent it to me. We've been on the phone for hours trying to get this new phone and it still hasn't arrived. My brother's phone broke after mine and he got his sooner because his phone was under the manufacturer's warranty, while I was basically punished for keeping my phone for over a year. The first phone they sent after 2 to 3 weeks was under my mother's phone number and the one they just sent us and we just got (that we had to send to an alternate address because they've tried to send the correct phone to us twice now) was under my father's number. They can't get me my phone and I'm damn tired of it. Never trust these people and never get insurance for your phone from them.

I closed my account just 5 days after making payment for the whole month. They do not have a refund policy if the customer closed the account in the middle of month. It is unfair policy and I will never return to Cricket Wireless.

I have referred two friends to Cricket Wireless and we have all followed all cricket wireless refer a friend program procedures. One friend has received confirmation that she has successfully received credit for the refer a friend program. A Cricket agent says that the other friend did not sign up for the cricket rewards program and can no longer do so. That friend did sign up for cricket rewards. Also per cricket's policy (see below) that friend is still eligible to sign up but the cricket rep will not sign her up. After numerous support requests cricket will not validate that my referrals are successful.

Tried to sign up with Cricket Wireless, would buy a new phone outright as well as accessories, but I live in a very small town (village actually) and we all have P.O. boxes, no mailman, apparently they couldn't Understand my situation so they cancelled my order. When I called and explained, they still couldn't understand, if they can't understand something as basic as that, I'd hate to see what their customer service (or lack of) would be like, they Are A JOKE!!!

I have had Cricket for 2 years, had no real issues. I had the family plan of 3 phones, with 8 gig each, and saved using direct deposit. I paid $120 monthly. My wife's phone stopped receiving messages and calls. I figured it was a chip, so went to the Cricket store in Homestead Florida. I was told a new chip would cost $25.00. knowing a chip is usually about $10.00, I told her that was ridiculous. She did something in her computer and said she could do it for $20. Not having a choice, I agreed. She did her thing, and the phone started working. When done, I asked her for a receipt, she was shocked and asked why. She finally gave me a receipt, I walked out and noticed the receipt was for a phone cover.

My brother has used Cricket Wireless for several years for him & his wife & recommended Cricket for low cost & versatility. His wife doesn't need much data, so she has a low cost plan & he uses a lot, so he has a better plan. I have switched cellular wireless companies four or five times in the last fifteen years in search for good service at a good price. So I'm no lightweight at switching & porting my cellular phone number. Both my brother & I brought our high end iPhones to Cricket & didn't purchase Cricket phones (I have read reviews of cheap phones purchased from Cricket). The phone porting process was the easiest I have ever encountered! I have had Cricket for three (3) months now & am totally satisfied. My wife will be traveling to Mexico on a cruise & the service in Mexico drew me to Cricket Wireless. So far I would recommend Cricket to everyone!

I called the customer service number today with several questions, none of them easily answered. The person who answered the call was not able to answer any of them, as I had anticipated, so I asked for a supervisor. After spending 10 minutes waiting for one, the rep asked for my number so that a supervisor could call me back as soon as one finished a call. Must have been an awfully long call because that was almost 4 hours ago. And still I have no answers. How could customer service be any worse?

I lost my phone on Sunday. On Tuesday I ordered a new one online with free next day shipping. It is Thurs. and they still have not shipped my phone. I contacted customer service 4 times. They told me to check back in 2 days. What is the point of overnight shipping?

Never sign-up for Auto-Pay. Cricket Wireless (AT&T) is not an authentic Business when it comes to refund consumers. The Autopay paid for my next month bill in advance. We canceled the service before the billing cycle and asked for refund. After 45 mins calling in 2 lines (line I already disconnected never got picked-up by agent showing how they discriminate consumer calls!), Customer Service agent said she'll see how to refund before cancellation of service. She only returned back to say "sorry we can't refund, although we understand you paid in advance and your service has not started yet."

I have had Cricket for a while and have had no major problems. The problem was in adding a line to my account. I was led to believe that there was an advantage to adding my daughter when she needed a new phone. Supposedly there would be a 10 dollar discount if I added her to my account. Her bill would be 50 for the unlimited and I was already paying 35 with the discount for autopay. Turns out they took the discount for autopay off and in effect we are paying the same as if she had just opened her own account. If she had opened her own account she would have gotten a 5 dollar discount for auto paying her bill. Absolutely no advantage to adding her to my plan. She is 27 and only got on my plan for the discount.

My wife and I moved to the Houston area in March, 2017. We signed up with Cricket at the end of that month. So far, I have had to have 2 warranty replacements on the cheap low-grade Samsung phones they give you. They are fine when they work, but when you have to replace them under warranty, you lose all your contacts and all other information. Both of our phones died within 4 months. Her new one never did work, so she has discontinued service. Mine worked ok for a while and I finally got all my contacts re-saved. Well, it just died again. I am getting a second one under warranty, but will only use it until I can replace this overpromised service. I don't know how they can stay in business using such inferior "smart" phones. Please avoid this vendor, and save yourself endless agony. Prior to this experience I had an early iPhone with Verizon, and it worked without a hitch for more than 5 years.

I've had this service for nearly 10 years and in those 10 years, the service has be garbage. Today was the last straw. The built-in app failed me and I got stuck paying an additional $50 for their mistake! I try not to contact them at all and just pay my bill. 5th reason is, the customer service is the worst I've ever dealt with from ANY company. They outsource. Which means those people have no concept of life here. They don't understand our holidays, our standard of customer service, nothing. They are a cheap company with cheap service. I got them because I didn't want to be under contract. But this last experience has me looking elsewhere now. My 10 years of being a "loyal customer" means nothing. So I will take all 5 phones lines to another company. I despise Cricket. Garbage service, garbage customer service, just plain garbage.

I love Cricket. I have been a customer since they first opened in my town. Cricket has great service for the fees they charge. Their employees are great and very knowledgeable about their products and services... And everything is really unlimited.

I will never recommend Cricket to anyone. They have the worst service. Sometimes it takes days before I get messages and gmails. I never have 4G internet like I should and their BridgePay is a joke. I ended up paying $40 for 7 days of crappy service then had to pay the full bill again. DON'T WASTE YOUR MONEY WITH THEM.

They let you unlock their phone after 6 months of using. After 5 months of using I asked them to unlock it because I was traveling abroad for 4 week. Request denied. (When in past I asked the same thing in T-Mobile, they were happy to assist me). Different provider, different priorities. So I could not use my iPhone in Europe. Great. I got back to States and asked again. The answer was: "We cannot unlock your phone now, you have to wait another 2 days as it has not been 6 month already. In two days you synchronize your phone with iTunes and it will be unlocked."

We cancelled an account on December 2016. They said it was completely cancelled and would no longer active. Today Nov. 16th, 2017 we saw an unauthorized payment in the bank account for Cricket Wireless when we haven't had them in almost a year. We called our bank to dispute it and they advised we call Cricket too, and we did. The first customer agent told us the account was cancelled and that he couldn't look up anything without the phone number which is you can imagine no one remembers a number they cancelled a year ago. So, I asked to speak to his superior and he was able to find it with our bank information and told us he couldn't give us any information without the phone number because they couldn't see the phone number but the account came up as active and that only two payments were charged, one for Oct. and November.

I have five lines with Cricket because, a year ago, they had the cheapest plan, and to me, phone service is phone service. It always works. Except with Cricket. Never in 45 years have I had to dial every call three times because the signal is too weak in a major suburban area where I live. And, like every other low-budget operation, there is no one at any telephone number that takes responsibility for poor signal strength. I've had dozens of important dropped calls, dozens of messages that came hours later, and hair-pulling frustration.

Paid $30 for monthly service and the SIM card that came with the phone in the box didn't fit. I returned the phone. Wanted my $30 back for monthly plan. They refused to return and said dispute with my bank.

The customer service is wonderful. Reliability is just okay as you can't always find good service for the phone. They don't have cell towers in all places and sometimes roaming doesn't work out.

I pay for 4g but when I'm on my phone it always says lite except when I'm inside a Cricket store. Phone is a few months old and we have 2 Idol 3 in our account.

I wish I would have never switched to Cricket. Ever since we have been with them we have had nothing but problems. I have talked to multiple different people at customer service to change my billing due date due to our pay periods changing and they completely refuse to do it. I asked to speak with a manager and after being put on hold for 10 min they hung up on me. I would never recommend this cell phone company to anyone. All they are is a prepaid company that treats their customers like **. I would rather pay a little extra for good cell phone coverage. NOT TO MENTION THEIR CUSTOMER SERVICE IS HORRIBLE AND THEY ARE VERY RUDE TO CUSTOMERS. I think the good reviews of Cricket that are on here are from people who work for them, because this is not a good company. If I was able to rate this company below a 0 I would. Good luck to those who decide to go through them for service.

VERY DISAPPOINTED. This company changed its offerings so quickly I was left with a useless SIM, unable to add my college daughter to our family plan because it was no longer available. Now our free 5th plan is an extra $40 a month, and I’ve paid for a SIM CARD I can’t use, say nothing of all the hassle of changing the account only to be told at the very end about the price increase. She’ll be staying with Puppy Wireless. At least I can get the same rates I signed up with 3 years ago.

One on one help with no rush. Shared what phone would fit my lifestyle. Told all the perks Cricket has and my grace period to return phone if not happy.

I can't say anything good about my experience with Cricket Wireless. The salesman promised me the moon and delivered a poor excuse for a phone service. I only had my service for six weeks and had to change to another service for the following reasons: Some callers were completely unable to reach me, many calls did not go to voice mail and callers complained repeatedly that my call were breaking up. I repeatedly called the store, where I bought my phone, to complain about these problems. The salesman gave a plethora of excuses blaming the problem on everything but the service. I carefully followed his advise to correct the problems and put in a service call to check the connection. Every problem continued. I asked the salesman how to contact customer service. He gave me phone numbers, neither of which had a prompt for customer service.

Cricket has been okay. I do have a Cricket phone and it's not of the best quality and not good at all, but the young people that have helped me with the problems with it have been very nice. The service area is also good but using the automated service is really not. If I had some more money I would buy a better phone.

I bought two phones from Cricket that overheated. One was a LG and the other a Samsung. I called both manufacturers and got no help so I thought calling Cricket would do the trick but no!!! Cricket had no idea what was wrong and could not tell me anything about the phones. They then went on to say I should buy another phone and then charged me for the SIM card and a $25 fee for service and my bill was just paid.

I have had Cricket for a couple years now and the cost is very good. I have not had any problems with them at all. I would recommend this to everybody.

Sometimes I have a fantastic customer rep. Very knowledgeable, courteous and willing to help. Then you get someone who has had a bad day. But 90 percent of the time they're great! Service great!

I have a limited income, so Cricket's low monthly charge works great for me. Just wish I could have a strong signal 24/7. I asked customer service if I could upgrade my phone and they could not answer this simple question.

Cricket is very good company and being really taking care of us every time we go there and the phones are very good. I'm very happy with their service.

The customer service is terrible. You're put on hold forever and they don't answer your questions very well and when you go to the office they are just too busy talking to each other to help you.

Cricket service could use a lot of work. I have to go outside to get bars to make a call and the data doesn't last. I wouldn't tell anyone to use Cricket and I'm sorry but it's bad.

I was supposed to get 25.00 per line for referring a new customer to Cricket. Two lines were moved to Cricket because of my referral. They were supposed to each get 25.00 credit after 60 days and I was supposed to get 25.00 for each line I got 1 credit and 1 of them got their credit. They wouldn't honor their promotion for either of us. I left Cricket with 35.00 on my account and another 25.00 owed to me. I think I should get 60.00 sent to me and the customer I referred should get their money as well.

I ordered the Sim Card on a Friday. Cricket Is advertising next day delivery. I ordered it late Friday so I figured delivery would be on Tuesday. WRONG! Got notified by UPS that it would be delivered Wed. I was counting on that Sim on Tuesday. Cricket debited my account when they shipped it and now it's going to be late. Not happy. The progression of UPS delivery shows it was ready on 10-30-17 at 12:45AM. It apparently wasn't picked up until 26 hours later 12-31-17 at 2:33 AM. Don't know where the delay was, but Cricket better investigate because I see they have several 1 star reviews and customer problems. Thank God there is no contract. I have already threatened to cancel.

Bought an Alcatel android phone at a Cricket Wireless store December 2016. Not even one year later, again without a cell phone, (and my contacts, etc)! While for the second time, phone had to be sent back to the shop. Every month, my internet/safari is completely cut off once my data is gone, and I have had to spend a day on the phone with them each month ("we have no records of your conversation with us"), arguing for them to turn safari back on: "supposed to be unlimited data!" (Just throttled down in speed, NOT cut off!)

I had to call customer service when I first received my phone. Something wasn't working correctly with the phone so I called customer service. I was transferred to 4 different people then was told someone would call me back but that never happened.

I had been a loyal Cricket customer since 2011. I wanted to continue my business with them, but they have made it absolutely impossible. I was out of consistent service for 2 weeks! I was more than patient, kind and persistent in trying to maintain my account with Cricket. I had to call Cricket customer care daily to get service back on my phone, only to have it removed a few hours later. Just lots of transferring, blaming other departments, speaking to supervisors, hang-ups, and no permanent solution to the problem. I spoke to at least 15 different customer service representatives, and would have to repeat the whole situation every time. I eventually had to give up and go to another carrier because I got sick and tired of not having consistent service. It just seems like the customer service representatives enjoy giving bad news and not helping you. Good riddance Cricket! Tired of your games. No more money from me.

I have never had a problem but I know that insurance you pay every month is a joke. When you make a claim, you have to jump through so many hoops. Most people would give up trying to make their claim.

It seems to work but I suspect not always. Used Boost for years, they worked but would not activate my unlocked G6, eyeing T-Mobile. Always had a weak signal at home, have a signal booster and worked with Boost Mobile but not so much with Cricket.

My cellphone-still under warranty-stopped working. Unlike just about any other product, you couldn't just return it to a Cricket dealership. You had to ship it back. They had to inspect it. They shipped back a replacement. That took a week. No phone in the interim. Then, to get it activated was a nightmare. Long time on the phone, with representatives from foreign countries, whose English abilities were "basic," at best. Even after a number of attempts, my phone was never activated. Cricket used to be a smaller, friendlier company. Now it is pure corporate. No soul.

Customer service is excellent. Service is great, and you get twelve gigs of data for 50.00 per month! I've been with Sprint, AT&T, Verizon, Metro PCS and had a TracFone but none of those compare to Cricket!

I don't really like Cricket and thinking of changing carriers. Data is way too slow and overall just not good. My bill is always changing. Phones they have are cheap. And hard to understand customer service.

This is to me the best company I have had so far. I have five lines and only pay one hundred dollars, for unlimited calling and texting and internet. What more could I ask for?

It is cheap plan with cheap phones. Since it uses AT&T cell tower, and one is right by my house, it was a no-brainer. I had Verizon before and had terrible reception. However, the texting is a challenge on the cheap phones and if I am out of my "home area" messages often do not come in quickly. I was about 100 mi. away from my home area this summer and could not even collect my messages.

Always right on time for call, search, message and mail doesn't matter. They hardly ever drop your call or any of the bad things I've been through with all the other major companies.

So like a ** I switched from Boost Mobile to Cricket Wireless on September 16, 2017 that is only a few weeks ago and let me tell you "DO NOT AND I REPEAT DO NOT SIGN UP WITH CRICKET." Let me tell you! I was suppose to and I repeat suppose to get a brand new free phone for switching with the end of summer promotion and I paid $57.99 for the first month of service plus insurance on my phone which I did not request and which is she never asked if I wanted it. I came home after dealing with those rude people at the Cricket Wireless retail store and sitting there for hours while they try to get the SIM card they put backwards out. I finally get home, sit down, check my email and instantly not even within 20 minutes of being home I get a message at the top of my screen stating that I have a data usage error. I thought what the heck.

The service Cricket provides for phone service. Very poor unreliability, phone freezes, poor quality provider. I tried to get another Service after having Cricket for 1 month. But was told I have to keep service for three month. Or buy another phone. That's ridiculous. I use my phone for my business, my job and to have it freeze in the middle of dealing with a customer makes my job frustrating and my performance is slow because of this phone service.

This is a continuation from my previous review... I spoke with the manager "Khaled" and he resolved the issue and monthly payment has been changed to the requested date.

After purchasing a new discount phone, I used it for two months before the USB charger completely snapped inside of it. I know it was a bargain phone but had no idea or was so shoddy. Their call center for warranty asked if it had any scratches and I said the screen had a stuff unrelated to the USB port. She inputted that since the software requested it and replied, "Oh the request was rejected." As if she didn't know that would happen. Frauds.

My son was shot and killed. I called Cricket customer service to cancel his cell phone because Cricket was charging my son's debit card after he died. The first time I called, they refused to allow me to make changes to his account because I didn't know the 4-digit PIN number. Well, it's not like I could ask my dead son for that information! (Also, the first person I spoke with barely spoke English, so I asked to speak to a manager. No difference in the answers I got: he refused to do anything without the PIN number.) So, I went to the local Cricket store, showed my son's death certificate and a photo of his driver's license to the store manager and he changed the PIN.

I am client of cricket for more than 3 years. And every time I try a bridge pay I can't do it until they suspend my service. I made the bridge pay and when I tried to pay the remaining balance I was blocked to pay it. I couldn't call customer service because was Sunday and they were closed. Monday morning they suspended my services. I called customer services and they said no record of my more than 10 times attempt to pay it. I had to pay the full amount to restore my services. Did you ever had the same issue? If yes let me know because I want to pursue a legal action against Cricket.

Cricket Wireless is a prepaid company which is why I went with them in the 1st place. If I wanted hidden charges, late fees and extra ** I would have went with Sprint or Verizon or a real contract company. But I didn't, why? Because I didn't want the hassle of a contract. Or the extra mess as I stated earlier. I am extremely dissatisfied with this company for the simple fact I was charged a late fee for paying my bill late. Excuse me, really. It's prepaid people, no contract or commitment people. Where does the "late fee" come in at. This company has been seriously lacking in its customer service and with the hidden "fine print" plus their products are terrible. I am on my 3rd phone this year with them. I don't recommend them as a prepaid provider ever. I certainly will be taking my business elsewhere. Thanks!

Great for years then couldn't call 911 - I have had them for about two years and they worked perfectly fine. Sure, I have encountered problems with their customer service department but nothing too extreme. Then one day I was trying to call the police for an emergency and it would not let me call out or receive calls. It would only let me text or use the internet via data. I got ahold of them on Facebook messenger and the representative told me to go to my nearest Cricket store. Yes, because when I'm trying to get ahold of the police the thing I must do is drive 100 miles to your store first... Then it did the same over the next few weeks. Sometimes for as long as 8 hours at a time.

I ordered an LG X Charge with a "Goof Proof" screen protector, and the later came crushed in the original packaging. Really, I expected to click that one item in the order as defective and get a new one, something you would do with Amazon, eBay or Jet. Instead, the web pointed me to a customer service representative who pointed me to a warranty phone line where a representative took it up with a non-existent supervisor and eventually an empty promise to call me back. Wow. I could just see the greasy fat men sitting in their press-wood desks chuckling while the stale cigarette smoke choked the air. Thank goodness it was the $19 protector and not the $140 phone. They had even charged me $25 to replace their phone with this new version. You are better buying a GSM elsewhere and giving the $25 to a storefront.

Cricket sold me wireless phone service at $80.00 dollars per month for two phone unlimited talk, text and data. This is potentially a fantastic deal. Problem is their area coverage map is a complete, absolute lie. In other words I have only one bar of reception in my calling area and I cannot possibly use or rely on these phones. Dropped voice... Dropped calls... Missed calls are the norm not the exception. When I complained Cricket took 5 days to tell me the reception is bad in my area because the tower cannot reach far enough where I live. When I said what am I supposed to do with two new Cricket GSM phones they had no answer for that.

This phone company is horrible. To say I been with them for years I ask for extension on my bill till I get out the hospital and I'll pay it. They still turn my phone off. Either pay or make BridgePay payment. They do not care about the customer. All they want is the money. Worse company. I will not pay this bill. Going to a different phone carrier and I'm taking my kids' lines also away from Cricket.

Tried to return and exchange a phone using the 7 days return policy at the dealer in Reseda California. They refused to honor the 7-day Warranty. Called 2 other dealers, they said, no problem, if I had purchased from them, which I had not. Tried repeatedly to contact the dealer by phone at the number listed on the sales slip within the 7 days. They claimed they had not received any of the calls or the messages left.

I would put 0 stars if I could! Cricket Wireless is the most disgusting Network I ever used! I live in Vegas and internet they provide is working only inside the city! 5 min away on highway and that's it. No more internet or very very very bad in best case! Just been in North Carolina, the same problem! Now I really got pissed and writing this review from Perris California (using WiFi) because there is again no internet connection they supposed to provide!!! What I’m paying for!? Definitely my last month with them!!! No more!!!

I have been a Cricket customer for a number of yrs. I decided it was time for a new phone. Big mistake. The new phone was no good. People could not hear me when I called, & it dropped calls. I went back a day & a half later & tried to swap it for another phone, (a more expensive phone) but was told there was nothing wrong with the phone. I had them put the SIM card from new phone back into my old phone which I have never had problems with. So now I have a nice new phone that cost $60.00 that doesn't work. On my sales receipt it states that if product is returned in 7 days in good condition with sales receipt that they will refund money. Time to find a new carrier.

I have been with Cricket Wireless since January 2016, no issues until today, 21 September 2017 when this wireless provider suspended my account without hesitation and warning. I always pay my bills on time plus I am enrolled with auto pay. I spoke to customer service for 50 mins. to resolve the problem but they cannot help me out due to it was a glitch in their system and I am being punished for it.

My intention is not to destroy Cricket Wireless, but to identify several problems and insist Cricket gets them resolved. In this particular review, I'm only referring to the representatives that are supposed to help customers, especially the customers like me, who know nothing to very little about smart phones (believe me, I need a great deal of help learning different aspects of working a smartphone). Last week, I secured a ride to the closest Cricket store to pay my portion of my bill. For me, finding transportation is a very tedious task, because I don't have a car of my own. I finally got the ride, went up to the counter and explained why I was there.

We changed cell phone providers from Cricket Wireless. In November 2016 we purchased a cell phone from them. The only requirement was to keep the phone activated for 6 months, so we had service for 10 months. I tried to connect the phone to a new cell phone provider and the phone is "Locked" by Cricket Wireless. I contacted them by phone and was told they had to "generate a request from upper management to unlock the phone" which "can take 5-7 business days". There is a federal law prohibiting this type of hold. It is 24-48 hours for the unlock code per FCC and CTIA and laws passed in 2003 and 2014. I warned the company that what they are doing is against federal code and they did not seem to care. I am now without a cell phone until this "Unlock code" is generated and reported to me.

If I could give the company zero stars, I would. It seems as though their service has been on a constant decline over the approximate two years since I've been with them. Lots of dropped calls, but worst of all the reception, according to those I contact, is unacceptable. Moreover, their billing policies are suspect, designed to milk you for more money and than they deserve. Their policies are cruel and their customer service agents are Kurt and Snarky. I hope to put my relationship with this company in my rear view as soon as possible. Don't make the same mistake I did, avoid this carrier. They used to be ok, but not anymore, they are no longer affiliated with AT&T either. I heard they were recently purchased by another company, and this change has not improved but damaged their reputation in the industry.

Too many dropped calls and no service. Have to go outside to use phone sometimes. Would not recommend to anyone. Customer service is horrible.

Cricket is reliable. I have been with them for about 10 years and you can't beat the price. We have saved thousands of dollars over the years. I see what others pay and I wonder. Why doesn't everyone use Cricket?

It's tough sometimes, since another company bought them some of the terms and rules changed. But the pricing is pretty good and they don't overcharge you.

I have separate civil dispute with another entity. I was able to engage discussion from this entity's attorney. In order to settle the dispute without going to court, all I need to show was that I attempted to contact the entity's customer service. In order to do that I need my call logs from Cricket. Cricket has some stupid policy that they don't provided call logs unless subpoenaed. So now I am filing a civil lawsuit against cricket to retrieve my call log.

I switched to Cricket Wireless after being with T-Mobile for almost 6 years, and was with Sprint for 5yrs before T Mobile. T-Mobile bills were too expensive and customer service was horrible, every time I called Customer care with an issue, I somehow ended up on a different plan that would increase my bill and contract. I've been with Cricket Wireless for almost 2 years now and haven't had any problems with my bill or service, not even any problems when we traveled from Arizona to Florida for vacation last summer.

I recently went to Cricket in Port Richey Florida US 19 by Coffee Square Mall. I was then talked and said purchasing a phone that was off the market. It was it cost me $120. I bought it. Very happy. A week later the phone crashes and I have to restore it to factory settings. It's asking me for the original owners Gmail. Lady that sold me the phone gave me a used phone and can't retrieve the old Gmail. She denied the phone was used... since me buying the phone I moved to Marianna Florida.

Cricket is my first Smartphone Experience after years of hanging on to my TracFone Flip Phone. I thought I'd never switch from Tracfone as I live in a dead zone where everyone else's service failed. Eventually TracFone also failed. I've spent years researching who I would switch to eventually, as I knew this day would come. Cricket won the research test and for the past 6 months has continued to exceed my expectations. Best value out there.

Former Cricket customer. On 6-3-17 went to purchase a basic phone, local calls only. Was charged 84.00 + 19.99 PHONE, 25.00 activation, 30.00 monthly prepaid, 5.00 SIM and Tax 4.32... Defective phone? Cannot use for calling. Customer Service or the store will do nothing.

The only complaint I really have about this company is that they charge a pre-authorization fee of $15 when you buy anything, now granted it is released from the bank after the payment is posted but if all you have is the money to make your payment then it is best to pull the money out and make the payment in person. Other than that I loved them.

Have used Cricket for at least 6 years. Thought it was just great. Highly recommended it. Reasonable price, good service in my area and many others. Used Verizon prepaid flip when I went West. Even Verizon didn't work everywhere out West. Well good ole Ma Bell (ATT) bought Cricket. Totally frewed it up. In the last 2 months nothing but garbled, dropped calls where for 6 years I had very good service. I have tried everything until I could just scream.

Great services, very good prices, unlimited text and email, no drop calls like the others big names. Good thru whole state included Hawaii and Puerto Rico.

I went into my local Cricket Store to try smartphones for the first time. I chose two free LG phones, My fees were as follows: $50 for 2 Activation Fees. $39.98 for 2 Tempered Glasses. $79.98 for 2 Cases. $97 for First Month Prepay. When I took the phones back to the local Cricket Store because they wouldn't ring in my house I was told that there was nothing wrong with them. Since there was a 7 day return policy provided everything was returned in good order in less than 24 hours, I thought I would be entitled to some money back. But I couldn't even get my $97 first month pre-pay amount back. NOTHING.

Awesome service for the price... can't beat it anywhere. Ease of bringing one's own phone and setting up both in the store and on my own. Even better is it's on ATT network without the huge price tag.

I don't have customer service problems! I can pay online or by phone for no extra fee. I'm happy with my free text messaging, and my bill is always the same.

Customer service over the phone is NOT U.S. based & very difficult to navigate through ANY issue you may have - store service is slightly better, depending on which store you go to.

I left Cricket 12 years ago because I went out of state (Tennessee) and went to Arkansas and couldn't get no service. I made a promise to myself when I get home I was changing companies and I DID. I went with AT&T and have been with them ever since. Cricket customer service sucks too!!!!

Price is right for 4 lines, and adding another would be free. I like their M+ points app where I can check-in at places and earn points toward gift cards. Their website takes time to figure out and is not very informative. Previously I was pretty happy with my service as there were few times when I did not have service. However, when I moved 6 weeks ago to a new housing development, I have "no service" on my phone most of the time while at the house. It is not just my iPhone 6 because we have 4 phones with Cricket and they all say the same. I've let them know but have just been told "Give us your zip and we'll look into it." Getting ready to change to T-mobile as they do work here.

I wanted to leave AT&T in an effort to save some cash and went online to Cricket Wireless and ordered a SIM card, which wasn't able to work with my iPhone for whatever reason. So I called them on 7/28/17 & told them I was returning it. The girl said "no problem, just send it back and you will be reimbursed within 5-10 days." I sent it via UPS so I could have tracking and signature because I had a bad feeling about it already. Fast forward to today 8/28/17 - I have been on the phone with "Joshua" for almost an hour and every step along the way he had to place me on hold, check with someone, then told me it would be 5-10 days. I reminded him that it had been one month already and he had to (you guessed it) put me on hold, then check with a supervisor, then explain why he kept telling me it was $25 when my card was charged $35.

Cricket service isn't that great but the price can't be beat. Customer service is nonexistent so do your homework before you purchase anything including plans. The smart phone selection is average so don't expect much more than most carriers. That's the good and the bad from my experience hope it helps someone.

Happy for like 10 plus years. I will always use Cricket. I like the no contract approach. It's the best there is, best there was, and the best there will ever be and that's that. GO CRICKET.

I like Cricket because you can choose your Rate plan. I can call my grand daughter in Mexico. There are large coverage areas and less dropped calls. I can stay in touch with all my family members from the U.S. The signal is strong. I use my internet and e mail a lot. And I love all the Cool apps. I recommend My Cricket to anyone who is looking for Good services and a Good rate.

We had Verizon. Great service but $300 a month for 4 phones, I could not afford that anymore and needed another phone. We decided to try Cricket. We now have 5 lines - 3 unlimited data and 2 that are 5GB a month - for $180 a month. I have had zero coverage issues (apparently they have AT&T's coverage area) and the only problems we had was years ago there was a texting problem that was resolved fairly quickly and the service did go out one day a while ago (the day a lot of different services were interrupted). Other than those 2 small issues everything has been wonderful. Even when I have to call them the service is good and they have an online chat that I can use and that also works well. I would recommend this service for sure. I also used my Verizon phone for this service and had no problems. My wife did also.

I won't be using Cricket any longer. $70.00 a month unlimited plan to have them slow the data down. When the speed is slowed down the service sucks. The phone barely works. I guess it's more money in their pockets. Unlimited means unlimited. Going with a different company.

I went to CricketWireless.com and after they said I could use my year old Cricket phone, I signed back up and ordered a new sim card. Long story short, after hours on the phone with them and being hung up on when I requested my money back after they sent me all over the place to find one of their stores to get a new sim card; then hours in their store without air-conditioning, I was told my phone could not be used as they had said and still, they refused to refund my money. I got another phone and it would not receive calls or go online. I contacted the BBB which contacted Cricket but Cricket still would not refund our money. I also contacted the Attorney General, but never heard back from them.

I spent an hour on here reading all the HORRIBLE reviews about Cricket, their products, and their customer service. I just bought an LG Harmony m257 in July 2017. The sound never worked from the time I bought it. People would say 'you're cutting out' and I would get dead silence when trying to hear others (for a few seconds, several times in a call).

I tried to order a phone online. I get an error message stating they can't complete the order. Cricket plays dumb and can't figure out what the exact glitch is but tells me to complete the order at a store. They don't tell you that there is a $25 charge for all orders completed in stores. Really dishonest.

I have had Cricket for 15+ years. I've paid insurance the entire time. On 7/21 I dropped my iPhone in water. I went into the store the following Monday. I was told my deductible would be 170. I paid $200 two years ago. No one bothered to look up my account and I was treated rudely. I called and had a $75 deductible. Okay. I jumped through hoops to get the claim filed. Done. The website said my phone was on back order and I wouldn't be charged until it shipped. I was charged immediately. I called as there was no follow up and the iChat doesn't work on Asurion's website, ever. I spoke with a woman who said I should be getting my phone within a few days. It's been 3 weeks. I called today to follow up and nothing's been shipped.

The service is complete garbage. Every time my other half and I are having a serious conversation the service just goes out and does it repeatedly when I'm outside, inside, wherever the service goes out and makes her think I'm hanging up on her and then has a panic attack and I blame most of it on Cricket... FIX YOUR SERVICE!!!

About a month ago, we were expecting a air conditioner repairman to come, after a week with no air in 100 + temps we were desperate... He was suppose to call and come early... We work nights. He never called, we got up at 1:30 pm to find we had no service on our phones. Yes, we panicked... None of our neighbors were home. So my roommate got online and contacted customer "care". She was told it was a system wide outage, it could take awhile to be fixed, but her signal could be bounced off a nearby tower. She was told to remove her battery and SIM card. She removed both... As soon as she took out the SIM card, the rep ended the chat, leaving her stranded... With no idea how to replace the card, she put the battery back in and replaced the back, then had to wait 3 days until a day off to go to Cricket.

Verizon was getting too expensive so I switched over to Cricket. Well little did I know at the time was the stupidest mistake I was committing. I've been having signal problems and they told me to do a signal refresh so after a painstakingly call to try to find someone to help me and again a waste of my time the signal refresh did nothing. So yeah thank you Cricket for wasting my time and ruining my phone which is as useful as a paperweight now.

The service AND phone are a rotten joke. Bought one at Best Buy and should have had it activated there, but I am tech savvy so I took it home. The website is nonfunctional. After inputting the IMEI etc, it wouldn't let me create a new account as it needed my issued Cricket number. Ummm, I don't have a phone number until the account is created... Duhhh (eye roll). Attempting CS and the site Chat was useless. Some tired or worthless 'tech' who wasted 20 minutes insisting if the site is down, you must setup manually. B.S. Prior prepaid Boost and Virgin mobile accounts signed up online without a hitch. Cricket (*chirp* *chirp*) YOU LOSE.

Being hung up on, not taken seriously, not solving any problem, each department blames the other department and claims no responsibility. A cricket wireless store sold me a Stylo 2 at top dollar used 2 days before the Stylo 3 came out for cheaper and when confronted him he laughed at me and we got into a verbal argument, no professionalism. Told me never to enter his store again. I got the top plan. I buy the best products off him only to be treated like scum. If I didn't start changing my life a few month ago I would have took a bat to his head for robbing me and laughing in my face about it. NY location Lindenhurst on Wellwood Ave. The guy is a money hungry unprofessional scumbag. Lets his two nephews run the store that are 10 years old and 9 while he's not even there.

So I ordered an iPhone SE from Cricket Wireless online at 07/31/2017. In the shipping and handling terms it says if you order before 2 pm you get same day shipping and after 2 pm holidays or weekends you get the next business day for the overnight shipping. It is now 08/02/2017 and my phone still has not shipped. I feel I could have gotten my phone on Amazon and it would be here quicker than Cricket Wireless. So complaining and demanding some type of refund and my phone. Not a happy customer.

Trying to get Cricket to port my number out to another company 3 days now. I get a different sorry every day. Now they tell me another 3 days. They are trying to get a extra month of payment. They love you when you are going to them but don't want to let you leave.

I was charged $30.00 for the first month service when ordering my new phone (one gigabyte data). Since I associated my account with my wife's (expecting to get a "family discount') I was charged another $30 for the next month's service after only nine days... And there was NO family discount for the next month's service. This is a sleazy operation and I'm surprised they can get away with how they're doing business. I am going to try to move my phone to another company.

Warning: When you purchase a new phone from Cricket they are likely to send you a refurbished phone instead with issues, refuse to fix the issues except to send you another refurbished phone. Then when you have a problem and take it to the Cricket store the associate tells you they sent you a refurbished phone. Purchased brand new S7, the ear speakers sounded static in first two weeks. Took it to the Cricket store only to find out it was refurbished. Spent 5 hours on the phone with different departments (warranty, customer service in the Philippines and managers) only to be offered another refurbished phone. So I started looking for new service, switched companies, had just paid my Cricket bill 3 days prior and they refused to refund my money for the services that I canceled. So they charged me for 27 days of service that I did not receive.

Ok, let’s take it from the top. I have had Cricket for 8 years. I've found the signal strength to be reliable, I live in a large city so network coverage is strong. I'm on my 5th or 6th phone with Cricket. I have no plans of changing providers but my recent experience has played out so bizarrely that it needs to be shared. I wanted to add a 2nd line to my account and import the existing phone #. Looked easy enough so I go through the website add a line--pick a plan--pick a phone etc--verified the # can be brought to cricket. The screen clearly stated you are not charged anything until you complete the transaction. I review the order total in the checkout screen and the listed price on the phone has increased itself by $40. The website won't let you back up. So I closed the screen.

I am requesting a refund since all three people TArget the vendor (purchased the phone) Cricket Store the Manager and Alfonso refused to give refund. I am requesting a full refund be issued of $60.00 for Cricket lying and Manipulation, deception, and contradictions of return policy, for saying phone is compatible three times only, to find out when too late that none but one of their phones work with WIFI calling.

I bought this phone brand new from the Cricket store in October 2015. I had all my previous info ported from my other phone to this new one. In 3 days, my phone was saying I had no space! I went back to the store and demanded my money back. I was told, "Sorry... only a 72 hour window." So I went up the food chain and said if they didn't make it right, I was going to cancel and let everyone know about this shady service. Well they put in a 32gb card… said all was good.

Signed up fro Cricket Wireless at Target. The agent called their customer service to be absolutely sure I would have service at my home location. He was assured twice there was service. After signing up I went home. No service. No service within half a mile. Returned to Target the next day to get refunded. They couldn't refund the $50.00 card I was required to buy. The agent called them again and was told I had to send all info to their Atlanta, GA address. I copied everything and did as I was told. Three months have gone by and I am out $50.00 plus.

What happened to Cricket before AT&T bought them out? Back then they had good signal strength and no dropped calls. Now their signal strength sucks. If I'm in my house I get 0 signal strength so when I go outside I get a bunch of messages and missed calls. MetroPCS is better. I'm changing asap.

His name is Joesph ** and says he is the manager in charge of all complaints. He was not helpful at all. I was very shocked. He said that he don't issue credit for phones that have no service or bad service or dropped calls or text message problems. My mother is a senior citizen 69 yrs of age and I feel very let down by the way customer service was with her service. They would not credit her a free month after all the problems she experienced going to the store and calling the customer service reps which are truly rude and speak little English. The manager in the local store is also upset because they get no help from customer service either. I would not go with this company if you want serious service and no issues.They pass it on down the line and still no help or answer. If you do go with this company make sure if you have a problem with cell service you call in and get names and write dates and confirmation numbers.

This is my first smart phone. I do not use it for e-mails, or PayPal. I like the voice features (recording text, map & google searches). The phone works in the city as well as in rural areas. I don't like the continuous pop-up ads, and alerts. Even when I turn off notifications, and a lot of other features, these pop ups keep coming. Voice mail is slow. Sometimes as much as 12 hours after a person sends it. The manager at my Cricket store is of little help, when I reported voice mail issue. My beacon light goes on for no apparent reason. Except for a few annoyances, I like Cricket Wireless service.

I've been with Cricket for three years and never had a problem UNTIL I used the insurance that I pay 7$ a month for. My phone was damaged so I made an insurance claim with Asurion. After finally getting the replacement phone my cricket service was SUSPENDED because the phone ASURION sent me is on the lost or stolen list! I called 6 times to speak with both cricket customer care and an asurion representative. I was put on hold for long periods of time and transferred back and forth between cricket, asurion, and warranty claims. Every time I asked to speak with a supervisor I would be put on hold then hung up on.

So this is the second iPhone that I've ordered from Cricket online. Each time I've purchased the Cricket protection plan and each time that I've had a problem with my iPhone and trying to return it and file a claim they tell me that I don't have insurance on it which is total BS because I pay for it every month. I have pictures. I have my claim numbers of when I bought my product and yet they continue to tell me that I don't have any insurance. This is a total ripoff. Whenever you try to speak to someone you get someone that speaks a whole different language and then all of a sudden you're cut off. You call back and all of a sudden you can't hear anyone so this is like hours and hours of frustration. The website never seems to be working. I've been with Cricket for over 10 years and I think it's time that I switch!! And to top it off no one can ever help you with your problem so you're SOL.

I order the LG Harmony phone from Cricket Wireless online. It cost me 10.59 for the phone and $40 for the service. Received the phone within a few days. Did everything the instructions told me to to activate it. Well nothing worked after being transferred to about 4 different people including Tech support. I decided to send the phone back, which they give you 7 days and they did not provide a return shipping label. That in itself was another ordeal if you don't have any way to retrieve the label that send in an email. They deposit my account with the price of the phone but not for the service.

Cricket is by far one of the worst phone companies in America. They make you pay 3$ just to make a payment on your phone. Even if you go to the store it costs 3$. The service is terrible. I live in a city area which is good. Yet if you go anywhere near a rural area the service stops immediately. Just a terrible phone company.

I had been into the Cricket store after returning from a trip to the Bahamas. I was supposed to have international service, which I never got. So I turned my phone off. Returning home I turned my phone back on and it must have taken about 20 or more minutes, for all texts and messages to download. When everything was downloaded a message came up saying my phone was phone. So I could not do anything. I went to the Cricket store the next day and told them what happened. The person that was helping me was a little confused, so I suggested just set the phone back to factory settings. Then just put my contacts and pictures back in. He said okay and proceeded to do what I suggested. Needless to say I have had this done many times with each new phone I purchased, so I had no hesitations about doing it this time. Well my pictures came back no problems, but he somehow lost all my contacts about (140+).

When I walked in at first I thought he might be a customer because the guy was sleeping! I asked him to release a cell phone under my account so my daughter could have her own cell plan and wanted to use this particular cell phone. I would also buy another cell phone to replace my daughter's and keep the phone number, meaning she would have her own plan own number just use my physical cell phone. Gavin then ported the number out, when I told him several times NOT TO. Gavin also acted annoyed I kept repeating myself but I didn't want him to mess up which he did anyways. Had a 40 min call to 1800-Cricket to fix his mess and totally lost my number he ported out.

We waited 1 1/2 hours before finally seeing someone that can operate the computer to create a new account. This was on the "Customer Celebration" day. Empty pizza boxes laid out; manager acknowledged, and did nothing. Manager let others go ahead of us in line. Finally, when we were waiting for the computer to switch us from another carrier; I asked: "What about the free phone you were talking about?" Another mistake: they asked us if we wanna pay extra, or shut down and go the free phone route. They shut us down and said; "Come back tomorrow". Next in line. Such crappy and rude service! So, unprofessional. And, Mr. Manager; you need to dress like a manager; not a farmer coming off the field. Note: We will not create a Cricket account. Staying with our "contract" carrier.

I have been a Cricket customer since 2009! Recently I have been paying my bill ahead of time due to my significant other being laid off winter and having to bill plan. (Prior to doing a large payment I asked if I cancel my phone can I get a refund for the amount I did not use, I was assured over and over that I could) I noticed that some my payments didn’t look like they were being applied. I called and requested to have a receipt of my payments and I was denied! They stated I can’t do that but I can go to the Cricket app.

I attempted an order only to find that their website would not accept the "#" character in an address, which is legitimately in my billing address confirmed with my bank card. I went out of my way to go to my bank, change my billing address to another simple address without the # and confirmed it with them as done, and then also went on-line to confirm that it was in fact updated on my on-line bank account too. All good. Then I proceeded to re-enter my order, and all *seemed* to go well. I get an email allegedly confirming the order complete with payment information, and that the number transfer request was confirmed. Their promotion states that next day shipping, but 3 days later I still have no phone in hand. I go to their website order tracking and all it says is "still processing".

I have been having trouble with my ZTE phone. I went to Cricket to see if they could fix the problem with my wifi. The gentleman who helped me said that the phone was known to have a problem with the wifi. I asked if I could get a better phone. He said I could buy one, no rebate. Why would they sell me a defective phone in the first place??? Going back to Verizon, more money, better service. So frustrated with Cricket. Not worth it. DON'T use them!!!

I bought 4 phones and transferred our service over from Boost. They promised me better service, coverage, better everything. I have had NOTHING but problems! All 4 lines/phones drop calls, constantly say "please connect to internet." They added things to my account and charged me without my permission. Was told my payment would be $90 every month...1st bill was $175, then it was $150. Called customer service several times and about 45 min into each call I was hung up on. Tried the live chat 7 times in one day kept getting "disconnected". I would have to start over every single time because I got someone different each time and they couldn't transfer me to who I was talking to. They say I have never contacted them because they don't see any notes in the system.

Worst but after see the reviews. It explained a lot. The people you talk to can't speak English. And have no idea how to help you. Was just robbed by them as far as I'm concerned. Just paid my bill yesterday. And I have no service. But I'd I like services I need to create a whole new account? Why? They owe me 102.00 dollars. Wish I could or maybe I will mail them their phone back and take them to court. Even if I didn't win it would be worth it!

I purchase 2 iPhone with insurance online, when I receive them they could not port and activate over the phone so we had to go into store. When in store it took 2 hours, whatever they did they never put back on my insurance. 4 days later my phone was stolen and when reported and filed a claim, I was told I had no insurance. Cricket add the insurance but Saurian said its fraud due to insurance added after claim. I tried to explain everyone was extremely rude and cursed at me.

I am a cellphone user & a retired mystery shopper so I do know about customer service. I have been a Cricket customer for about 5 years total, & have never had any major problems at all. I use my phone for calls, texts, picture texts, & the internet on an unlimited data plan. It's been a known issue that although the service & coverage with Cricket are inexpensive and fairly large coverage area, you should never buy a phone from Cricket. I can say that I did buy one, it still works & it's a great phone but I needed a larger one. Other than that phone, I wouldn't ever buy a phone from Cricket! Do the smart thing & bring your own phone & save yourself time, money, & headache. Since I don't travel much, I don't often go out of my coverage area but on the few occasions that I have gone to a neighboring state, my service worked fine.

I have been a customer for about 6-7 yrs. At first everything was ok. Then when I started purchasing more expensive phones I had problems. When my phone stopped working they would send a refurbished phone... problems again. So I purchased a new, the sales person told me if I insured the phone I would not have this problem. If my phone should break they would send me a new one. LIARS... I put in a claim with the insurance because my phone had heat damage (by the way this was caused because when I bought the phone the clerk didn't remove a plastic strip on the back, and I didn't know because he put it in a case I bought there). Anyhow when I got my phone it was a reconditioned phone, that's not what I paid insurance for!! Come to find out the clerk lied to me.

I purchased phone and service for my Mom. Once I received the phone and ported over her number the phone was activated. However, upon boot-up the phone had a SIM error that said Invalid or Missing. I got online with their CHAT department and after many round of questions and answers the person was kind and gave me a $10 credit and asked that I go to a local Cricket Store and have them replace the SIM Card. Sounds easy enough.

Had Cricket Wireless for 8 months now, and are going to be leaving really soon. Family of 5 all needed phones and Cricket was the cheapest. Not always the best way to go I am finding out. None of the phones work. Go to call my husband and the phone says the number you are trying to reach, is an international number and isn't allowed. Missed important calls, texts, because Cricket's network doesn't work at all.

I checked the IMEI number before I purchased a sim card from them since I have a dual sim card phone. Service did not work from day one! I called twice for assistance and still no service to the SIM. I asked to cancel the service and the manager said, "sorry no refunds". This company SUCKS! Terrible customer service and they are seriously trying to rip people off.

I can not update for more data because there is a pending BridgePay that was never told of. Now I have to wait 3-5 days with no service till they fix it. Which I paid my bill why do I have to suffer waiting. This is truly unfair. Will not be going back to them.

So I stay in Louisiana and the governor classified us as a state of emergency. So of course we exhausted all our funds. Call for an extension on phone bill. They could not do it. It seems like they should have something like that in place for their customers to reach out to love ones to make sure they are safe and you as well. They need a program for customers who are in that position instead choosing food and fuel for your family to leave and choosing to pay your bill, how is that phone gonna help me evacuate. I can drive on to a safe place but I can make sure my one's are alright. It simply JUST NOT RIGHT!!!

There are plenty companies out there that you can get for a good price. This one is terrible. Please don't do it. I'm warning you this is the worst company ever. They rip you off like crazy, there are companies that will charge you about the same and will treat you like a human being and not like a number that they need to just get money from and then blow you off. Haven't even been a customer for 30 days and I'm already up getting the effects of how vulgar discriminating. I really don't care about you or your service. This place is just the worst I've ever worked with. I'm 56 years old and I have probably worked with every telephone company that there is out there and believe me when I tell you don't do it. Don't do it. So waste of time, money, effort. It's just ridiculous. Don't do it. Don't do it.

Over a month ago I requested a replacement phone cause my daughter's mom's stopped working. I had to suspend the line, I contacted Cricket so called customer service and they did as little as possible to help me. I paid insurance on the phone for almost a year so they transferred me to the insurance company. After two weeks of no phone I started getting upset and calling, asking where my phone was. The customer service would just transfer me to any department I think would answer, 9 out of 10 times the wrong department. Finally after a month of this I get in touch with the insurance company who informed me that yes they handle the phones but it's the carrier who send them, which is Cricket and unfortunately Cricket no longer carries that phone.

On June 19 2017 I went to my local Cricket store to get a new sim card. The first person I talked to asked about changing my phone number and I told him no. That I want to keep my current phone number. I told him I am on my son's plan and he understood not to change my phone number. He asked for my son's pin number to the account so I went outside to call to get it. In the meantime he left the store so when I went back in a female then took over handling the situation. She found my son's account, asked me for his phone number which I thought was to verify his account. I paid for the sim card, she installed it and I left.

I ported three lines over and they said over the phone I would get three brand-new free phones. Well that didn't happen. Didn't get a bill credit. Didn't get nothing. So my daughter broke her phone. I called about getting an upgrade. I have 20 days of service left. The upgrade was a dollar. They told me I would have to pay $60 to even do the upgrade and I'd have a next month Bill credit so I'm in the process of looking for another phone for my daughter because all they do is lie.

Today, I learned that the only way a Cricket Wireless customer is able to retrieve any communication from Cricket is via text message. Well, this option is all fine as long as you are residing in the United States. In my current situation, I am deployed and unable to access any text messages sent from Cricket. Well, after three attempts to contact Cricket today, their own representatives were not able to assist as they thought they would at the start of our conversation. By having text message as the only means for customers to access their account information strongly encourages me to leave Cricket and to not recommend this service to anyone, especially members in the military.

I was charged $35 for service and next day when I needed to cancel they refused to return me rest of the money. I paid $35 for 1 day worth of service. Customer service is rude and unhelpful. Coverage and service is mediocre at best. Keep that in mind before signing up, because there will be no refunds.

I've been with Cricket for three months. I switch from Boost Mobile major mistake. I did what they call Bridge Pay. I paid $50 for seven days. I made my payment on June 8. They telling my seven days end on the 14th. My and son bill is suppose to $60 after Bridge Pay. They telling me it's $110 the full month bill is due. Their parent company is AT&T. I see why people don't be bother with them. They should shut down completely. True robbers.

Tired of every time I have an issue that you have to call the Center but you can never talk to someone in the United States. It is always someone overseas and they do not provide good customer service, and there is such a language barrier, and they can never fix the problems that you are having. We have been a customer for a long time and now are getting ready to leave Cricket because we are tired of the service that we are getting and it is not worth what we are paying at all.

Cricket offers this service that they call BridgePay and with this BridgePay you are not made aware if you do not pay within the 7 days you lose your payment. In my case 85 dollars! I was told I could pay the remainder of my payment to them. Little did I know if it went over the 7 days you lose your whole payment and have to repay the whole amount. I have never in my life heard of a business that does such a thing. Stay away from BridgePay!

I am a customer of Cricket Wireless for about three months give or take and I have been having problems with my phone freezing and data going overboard when I have already paid my end of the month bill. I am not too sure about having Cricket Wireless as a carrier not as much and was thinking about switching over to Metro PCS.

I feel bad for those who are allured into this BS like I was. The only way you're going to talk to a human is filing a false insurance claim that will forward you to a company [Asurion] make your complaints known. It's in your best interest to stick with Verizon or T-Mobile, at least they give you more than 3-4 options and it's not a ** computer listing the 4 options off. You had a good business plan #Cricket, but you ruined it with automated systems. I'm going back to Verizon.

Cricket Wireless is the worst service I've ever had. What's really bad is I have to climb the roof of my burning house, just to call 911. That's bad service, but what's sad is I can't switch. Not even Verizon picks up out here and they say I owe 2 grand for service that doesn't work either.

Our experience with Cricket was absolutely terrible. Right away we had problems. Cricket assured us the phone could be used outside of the Chicago area but when we drove to Indiana on our trip to Florida, the phone didn't work. The same thing happened throughout the trip. We contacted customer service numerous times to try and get the phone working - even back in Chicago it was not working properly. The customer service people kept transferring our calls and could not fix the problem. They would promise to call back with a solution within an hour and, of course, never call. They were difficult to understand and had no clue how to deal honestly with a customer.

I am pleased with the price I pay for what I get per month, although I get a lot of dropped calls! Maybe time to try a family plan and their smartphones or upgrade my service with Cricket in the near future, I have a flip phone! Friendly local store and convenient, close to home!

I placed an order with this ** backward firm, realizing I put my Florida address vs my NJ address. I immediately called them - within 2 min - of placing the order and they refused to change the shipping address!!! They also refused to allow me to cancel the order and start again. What kind of company doesn't allow someone to revise an order or cancel it??? How is that even legal???

When I first became a Cricket customer two years ago I had no problem with the company. Starting in 2016 when I added multiple lines to my account for my boyfriend and his daughter, and my daughter and her boyfriend did I start to notice just how big of a pain the customer service and products had become. The in-store staff were rude and unknowledgeable about their products and services. I paid for insurance for two phones which proved useless because the phones weren't covered since they both had problems with their charging ports.

This cellphone company don't deserve 1 star. They offered and charged me insurance on my BYOD then upon claim with Asurion, it was denied and Cricket said they couldn’t give me my money back, not even a discount on one of their own Cricket phones. Representative Maricar ** had me on hold for over an hour to speak with supervisor Rogeric ** who wouldn't answer my questions direct and keep beating around the bush. I asked for ref # for recording and I’m taking this to the BBB and hopefully with enough complaints can put this so call wireless company out of business.

I researched companies, price seemed like a good factor to go with Cricket, DON'T DO IT!! Received phone April 19, 2017. On 8th day phone had a black screen, it wouldn't shut off, or turn on. There is no battery to pull, it was very well taken care of! Called Cricket (1 day past being able to bring it into a store and exchange it out). So I had to go thru nightmare of waiting for them to send a mailing label then, ship it into their specifics. Finally after paying for next month (let's just say all I was paying for was the warranty) cause had no phone... Finally received a new phone.

I signed up for BridgePay. Okay. On the last day I went to Wal-Mart, brought a $70 refill card and applied it to my acct. and went home and went to bed. The next day my phone was off, l called Cricket overseas service and these people refused to credit my $70 and told me I had to pay $110 to restore my service. PLEASE DO NOT DO BUSINESS WITH THIS COMPANY!

I have been with Cricket for almost two years. I ordered a cell phone online for 29.99, activation phone was free. I didn't get the phone I ordered and I was charged 40.00 for the phone. I sent the phone back on May 8, the warehouse got it back the 11 of May and now it's the 4th of June and I have not received a refund. I would not recommend this cell phone service provider to anyone!!!!