Cricket Wireless Reviews

When I tell them that I have never ordered the Internet, they flat out tell me that I had to have done it. They say that I either came in or I did it on the phone. I said, "Well, I have no car, and no way did I do it over the phone." Then they said, "You had to have lent your phone out." I said no way am I stupid enough to lend my phone out. She then proceeded to tell me that if I hit one wrong button on my phone, it will automatically set your Internet up. I am like, are you serious?

One wrong key gets hit and it could set Internet service up on the phone. I said, "Well, you must be getting a lot of calls from people like me and she said "Yes, we do." But they accept the fact that they hit a wrong key and pay for the Internet. I was totally floored. I would have to be so perfect not to hit a wrong number or key on the phone. This is an outright scam! How do they get away with this? Someone needs to put this cell phone company under investigation. I also asked if they could put a lock on it so it cannot happen and they said no.

Right there, this tells you that they are running some sort of scam and it's just not right or fair! I am disabled and live solely off of my disability check. I cannot afford to pay for Internet on my phone every month--that I do not want or use or even ordered! The gal I spoke to on 1/18/2010 at around 4-4:30 pm was Karen. They are so rude there at Cricket. The CSRs really need a refresher course on "Rudeness." It's so sad how they are taking a lot of people like me to the cleaners. I simply cannot afford to play their games and I wish someone would put a stop to it.

So I drove over to the corporate store and said the payment was posted at the location, but was not received by them. I told her the problem on this matter. She said she could not help me. This is the corporate store about issues and disputes. She told me to go back to the store again. I paid this bill there. $91.16 is something I paid but I do not owe. It is posted at the Red Bank store. "It is this store's fault," I said. Why should I have to repay again when the store failed to return my money to the corporate store?

I called customer service when I got home about this matter. They said someone higher up in management would call me back about this matter. Of course, no one called me back. I called again, stated the same. I should not have to pay for their mistake; twice the proof of payment is there. Help? I just want my money back. Customer service says there are no managers for this company?

I went through five different phone numbers to finally get told to call the first one that said he could not do. I asked to speak to a manager. Paula was the first manager I talked to and she said that Cricket will not cancel the order. I have to wait until they shipped it and then return it, and wait 30 days for a refund to my bank account. I asked her why they had not yet charged my debit card yet and they had not sent the phone out yet so there was no reason to not cancel it. She just repeated that Cricket does not do that so I asked for a number to call the corporate office and she said that they do not give that to customers and that I would have to email the headquarters.

I told her that I wanted to talk to a real person to get this taken care of right away. She hung up on me. I called back and got Jose, a customer service representative, and when I insisted I talk to a manager and not him, he hung up on me. So yet again I called back and Joseph connected me to a manager name Michael. He said the same thing to me and I got the headquarters email. I still have not heard anything from them, and now they have charged my debit card and still have not yet sent the phone out. Still, they say they are processing the order.

I called that number and could not understand the person for her heavy accent. To give her some credit, she did try to phonetically pronounce the words. It turns out my credit card had been denied. The reason was that the Bank had issued me a new card with a new expiration date. I provided the new numbers and thought it was over.

Not so soon! The New Year's holiday saw my mom's birthday without my ability to contact her. On 4 Jan 2010, I started over and finally reached a live person in the Philippines. She said she could not fix the error and she would get her supervisor. You guessed it, 7 minutes on hold and the phone went dead with a busy signal. I also emailed support two times and received a notice that I had already been served and the problem was resolved. It never was resolved. This is the worst customer service I have ever experienced anywhere. I do not recommend Cricket Cellular to anyone.

On Saturday, Nov. 21, 2009 at 11:00 am - Assistance requested: My credit card info had been updated - but failed to be processed by your personnel. I have attempted to correct this - impossible customer service. Frustrated. I wish to cancel my service completely.

Tuesday, Nov. 24, 2009 at 11:30 pm - I have had zero response in the last 4 days. I am very unhappy with Cricket. I wish to cancel my phone service. I also plan on cancelling my wife's phone service as well. I will be sure to spread the word how Cricket is to be avoided. reply.

On their website, it says that if you're out of roaming minutes, you won't be charged. You just won't be able to make or receive the call. But, on another section of the site under FAQS, it says roaming charges are 0.39 cents a minute, plus there are roaming packages available at a lower rate. Not only do I have a problem with this, but I wasn't told of this. I don't see it in any of the information that I was given and if you happen to notice the fine print at the bottom of the page, it tells you that your service could be affected by weather, location, signal strength and buildings. Okay, that's understandable, but why should I have to pay roaming charges on an unlimited service plan because my cellphone started roaming inside my house?! If you're not looking at your phone and you're at home, how would you know that your phone is roaming? This is what they call Premium coverage?

That's only the beginning of my problem with Cricket Wireless. If you're a day late with your payment, your service gets turned off. Yet they charge you a month in advance, plus you have to pay a $10 reconnection fee. If you pay in the store, it's another $3 just to make a payment. You get charged every time you make a payment by phone or in-store. It's $1.25 per month if you want a paper bill. Payments done online may not go through right away. So if you pay on the day the bill is due, you may end up with loss of service and a late fee, like I did. When I first signed up, my service papers said that my bill will be $66.94 per month. However, ever since that first bill, if then, I've been charged $67.20 one month, $67.39 another month, and so on, but never $66.94.

In August, I made a partial payment online on my account for what I thought was their "Bridge Pay". It turns out that they don't do Bridge Pay online and it could take up to 48 hrs to credit your account, so I was told. I currently have no service and if I want it back on, I have to pay the balance plus the $10 late fee and $3 payment fee, and then there's my next bill, which is due this month also. I asked about getting my billing date changed. They told me to go into a corporate location. I will, but I have a feeling they will charge me for that too or say I have to pay both bills, plus the next two weeks of service, before they can do it.

Another thing about the Bridge Pay, when I asked a customer service rep why my service was disconnected after I made the payment, he said that the payment posted the day after my due date and that Cricket does not offer Bridge Pay in the Chicago area. I asked why not and he couldn't give me a reason. But, he did say that if any agent told me that they did offer it, I was given the wrong information. On top of that, he had a bad attitude! The problem with his statement is that, you can do a Bridge Pay, but only in-store, and it's offered in Chicago. I know because I have done so. I called one of the stores today to confirm it anyway and I was told "yes, we do."

I also questioned whether or not I could leave the service off for a month and then resume service the following month. I was told no. Even if I did, I would still have to pay the previous balance and the current balance, plus the extra $13 for reconnection and payment. The way I see it, there shouldn't be a current balance because the service isn't on. They claim to be a prepaid service, but you're charged a month in advance, you pay for reconnection, and chances are, even if you don't turn the service back on, you're getting billed for it. They say that your account is suspended at first, and then terminated for non-payment after 60 days, but that's 60 days of service you pay for although you didn't have it. I don't think I had that much trouble with AT&T's prepaid service.

If that isn't enough, trying to speak to a live person in customer service is like pulling out a stubborn tooth! Your options are limited with the automated system. If you don't find what you're looking for, it hangs up on you, and the actual customer service number is not listed on their website. I had to call the sales department and request a number to speak to a live person after several failed attempts to get through.

My advice to anyone reading this: stay away from Cricket unless you have minimal wireless requirements or expectations and you don't care about the poor reception and shady service! Cricket offers unlimited service for a reasonable price because they find other ways to make you pay. Someone should tell them to remove their commercials because the only thing I feel is cheated and lied to!

She would not listen to my reasoning that it was because Cricket assigned the wrong area code in the first place that the number had to be changed. I then called an 800 number and was told the same thing by another representative. All of this calling up to this point took over one hour by the time I punched in number after number and was not able to get a live person. After the second representative told me the same thing, I demanded to talk to her supervisor. He was not able to give me a good reason why I should pay $15 for their mistake. He did finally say he would take $5 off of the charge and that I would only be charged $10 for their mistake. What arrogance!

I told him that my daughter and granddaughter both had Cricket phones and that after this incident, they would no longer be purchasing Cricket phones and by his charging me $10 for Cricket's mistake, Cricket would be losing two accounts. His comment was "Sorry, I couldn't help you. Have a nice day." This sounds like a pretty good way for Cricket to make money. How do I know that they don't issue wrong area code phone numbers to all their customers and make money off of each one of them? What a scam! All of my friends are going to know. Whatever you do, please do not purchase a phone from Cricket.

That week, I called Cricket in New Braunfels and they assured me that this would not happen again. Yesterday, again I received a call from a gentleman that was surprised I answered his girlfriend's new number. So, I explained that his girlfriend would have to go back to Cricket and get another number. When I tried to contact Cricket in New Braunfels again they did not know how to help, and said they were going to submit a "help ticket" and then contact me when it was resolved. No one ever contacted me. After I left work for the day, I went to the San Antonio 410 and 281 store. I asked for a Regional or District Manager to speak to and was referred to the 1-800-Cricket number. I explained that because I did not have a Cricket account any longer, I cannot get through to a live person using that number.

The woman at the desk then told me to use my phone number as the account number, to which I told her that it then asks for the last 4 digits of a social on the account and since it doesn't match any in their current system, the automated teller then tells me to try back later and hangs up. Then the "customer service" person told me I need to take it up with Verizon. I told her Verizon isn't the one giving my number to strangers and she said for me to call 1-800-Cricket again. I then told her that maybe legal help was in order and she said that was fine with her. At that point I felt it best to leave that "customer service center" before my head popped off. There we are. Cricket is handing out numbers that have switched and won't do anything to resolve this. Can anyone help?

After I gave her all my information, she put me on hold without even asking me. Then a man came on claiming to be a manger. He said they could not sell the Evoke phone at that price since that promotion code had expired. That wasn’t supposed to be a promotion at all. He said the price would have to be $321, the regular cost of the Evoke plus fees. I immediately told him very clearly and specifically, to immediately cancel the order and not put anything on my credit card. He said, “No problem, order canceled.” I asked him to make sure my credit card info is deleted and the order is not processed since we don’t agree to the price and my credit card information was obtained essentially by a bait and switch. To my dismay, the corrupt moron of a manager did the opposite. He put my order through. Six days later, a box arrived at my house via FedEx. The box showed a Distribution Center in Indiana as the sender, not Cricket. Therefore, I was fooled into signing and accepting the package.

I had to open the box to discover it was the cricket Evoke phone with a sales ticket showing my credit card had been charged $321. I immediately called Citibank MasterCard to initiate a chargeback. They said I should drive the package to FedEx and pay for the return shipping on my MasterCard, and we would also reverse that charge so as to force fraudulent Cricket Wireless into paying for it. I called Cricket Wireless and got a ‘Return Authorization’ number. I protested the requirement, that I have to waste an afternoon driving this package to a remote FedEx, and they should pay for a FedEx pickup from me on their nickel. The rep said he thought that was reasonable and would escalate the matter to another department that would call me back within 24 hours and resolve the matter to my satisfaction. Of course, they never called back.

Cricket Management and personnel are a disorganized mess. They are hungry to acquire customers in their new regions and their reps will say anything to ship a phone out with the hopes that you’ll remain a customer. Billing someone’s credit card without authorization or for an amount not agreed to is illegal. Cricket operates illegally, and regulatory commissions should investigate them. When I call Cricket, they claim they are not able to even know who the sales rep was that took my credit card info and processed my order. My Cricket ** shows a sales rep as ‘Anonymous’, which is just hard to believe. Google is rife with complaints about Cricket Wireless. Just have a look. Type in ‘Cricket Fraud’ on Google and you will be amazed. Do the same with Sprint or AT&T, or even Boost Mobile and you will see the difference. I hope that this complaint will go far, because Cricket has wasted my time.

There were two customers ahead of me. I looked at my phone and it was 2:07 pm. At exactly 2:37 pm my name was called by the man in a red shirt. I told him I would wait for the next representative. He said okay and crossed my name off the list. As I sat back and waited, I noticed the guy in red having a horrible conversation with an African American male the security guard came downstairs and stood over the black male. The customer turned away and went to the next representative for better service and it was not given to him at all - it was worse. The guard followed his every move.

She had a very poor attitude and it seemed to me that she didn't care too much about her job from all of her actions. My name still hadn't been called. After the guy in the red shirt was done with his game of solitaire, he called another name and took care of that customer with care. She was white and so was the next customer's name he called. He showed a lot of love and a warm touch to her. The security guard was still standing over the black male looking at him with a scowl and yelled, "They have the right to refuse service to any. They don't have to help you! You are nothing to them, so why don't you just leave?!" The black male said when he is ready. I myself am a service industry employee and cannot believe the unprofessional way I was treated. I understand they may not enjoy their job, but it is "their" job to give service with a smile even if it’s a fake smile. At this point in time, I am reevaluating paying my boyfriend’s internet bill. I believe I will go with T-Mobile! Please remind all of your employees that this is their job! A professional, friendly attitude is part of the job description! I am an African American myself and I feel that two black people today, male and female, were back in slavery day when whites are the only ones who are served with respect. I will never ever in my life be a Cricket customer!

The package containing the Cricket cell phone and Cricket A600 web modem arrived on July 28, 2009. When we were unable to complete the installation and activation of the modem, we contacted customer support and Eric worked for quite some time to attempt to activate the modem. Eventually, Eric went to the coverage map and found that, despite assurances from Rick, our address is not in the Cricket Wireless coverage area and so the phone and modem that were shipped to us cannot be used at our address. Yes, the very address to which the products were shipped! Realizing what the problem was, Rick transferred us to customer service for a return authorization. We then talked with eight more customer service representatives in succession (Drake, Dave, Freddy, Jay, Jenny, Blake, Lewis, Ivy and William) over a 20-hour period. None of the customer service representatives were able to generate a return authorization or a method through which the unusable products could be returned.

Since the charges for these products were placed against our credit card without our authorization (we authorized products that would work in our area, not products which would specifically not work in our area), we have declined that charge on our credit card as fraudulent charges. So, there is no issue of a refund at this point since the incorrect charge from Cricket Communications will be declined by our credit card company. The only outstanding issue is the return of this unusable equipment to Cricket Communications. We have offered to take the items to the Cricket retail outlet, but were told by many of the nine customer service representatives that this action would also require the return authorization, which none of the customer service representatives was able to produce. So, the phone and modem, which we have not purchased and which belong to Cricket Communications, are in our possession and we are unable to return them without a process which none of the customer service representatives are able to generate. They are clearly waiting until some specified amount of time expires which will force us to keep the unusable equipment.

I asked to speak to a manager, she put a gentleman by the name of Kelly on the phone who stated there was nothing they could do at no moment and did they offer to still send out the modems since I was already charged. I requested a full refund to only be told that I would have to go through a dispute process because they are not refunding. From July 2nd to July 8th, I have been calling only to be refused the refund. On July 3rd, I spoke to a young lady who ID’d herself as a manager by the name of Michelle. She informed me that Kelly was not a manager and she does not know why he ID’d himself as so. She promised a refund and the refund never came through either. She promised a return call, it never happened. During July 2-8, I have spoken to: Brian **, Jasmine, Kelly, Sueann, Michelle, Suzie (who hung up on me, charming), Rick, Chris (a manager who stated they will not issue a refund) and Nessa. None of the above has been willing to assist. They just kept passing the buck. In the meanwhile I sit here, with a loss of $270.69 and no modem to show for it.

With today's economy, $270.69 is not a quantity anyone wants to lose. I was making a sacrifice for my family's comfort. That is money I could have invested in paying a bill, or food.They are refusing to refund my money back and have not even delivered the product. I do not know what type of scam they are running, but it is not flying with me. I have also contacted the office of the Attorney General.

They tell you if you can't pay or don't want the phone anymore, just stop paying. What they also don't tell you that if you cancel the account and then try to start a new one later, they charge you whatever the balance was on your old account. That sounds more to me like a contract account and definitely not pay-as-you-go. Something else I wanted to bring up is I thought all cell phones even if the account is canceled or past due are still required to allow you to call 911. My pregnant girlfriend who was home alone attempted to call 911 a couple of weeks ago because of going into pre-term labor and she needed an ambulance to the hospital. When she did, she found out that it doesn't work and that's something that could have harmed her or the baby. Luckily, she was able to drive to my work so that I could take her to the hospital. I'm hoping this explains my problem with this company and that some action can be taken against them. If more information is needed or clarification, please contact me.

The economic damage is that I can't afford to throw out $120. But yet, I have to because of my girlfriend's condition and she needs to be able to get a hold of me if something goes wrong or 911. The physical damage or potential is that my girlfriend could have lost the baby if not being able to receive medical help in time or even she could have suffered medical consequences.

The billing computer or whatever did that messed up, I was told. So I called Customer Service who told me to pay a different amount, so I did. Then I later got disconnected. I emailed Cricket for help; they said to go to local office. I did, then I was told that they would not refund my money or give me services and that this was their policy because there are no refunds on prepaid services! So I just unknowingly gave them $181.52. Wow, how nice of me! And I had their broadband and 3 cell phones that they just shut off. I was using the net for printing my homeschool papers.

Anyway, apparently the computer did not understand a payment I had made and put it on something else. Is that not my fault? Give me my money or give me some services but why charge me reconnect fees for their errors? Also they did take off the services I requested but not the prices/amounts. So the bill is still high, but wait, they charged me $15 for each change that did occur on two lines. So there was an extra $30. Fine, but they need to remove the incorrect charges but did not. So, they told me I need to pay $106 to turn it back on for past due amounts. I paid $181.52. So the total would be $287.52. Wow! That's not cheaper. Before I left, he said to me, "You need to pay your bill on time(?)."

It's like it was for effect for the other customers that were there. Wow, it shocked me! I just left. Am I the only one this has happened to?

Today, I went to pay our bills. Lo and behold, they have an extra charge on there of $4.50. Not knowing where this charge came from, we had to drive all the way to this store (they couldn't tell us on phone). Upon arriving at store, I explained the situation to the person at the desk and was informed, "It looks like the operator made a mistake; she changed your plan." Well, when we asked to change it back, we were told, "Well, there is no way to do that. You have to just pay the extra per month to have the same service you had."

Apparently the plan he did have, he was grandfathered into, and since they made this mistake, you can no longer get this plan so pay more or have no voice mail. I was floored. If they are charging us more for their error, how much money are they making for errors? There are a lot of Cricket customers out there that are really getting screwed. With the economy the way it is, I'm sure glad they found a way to make a few extra millions a year by stealing from people. I think this is totally wrong. I was told there is no way to get that plan back. Since the operator changed it, that's all we can do. She was never supposed to change anything; she was supposed to fix something. She screwed up and we pay?

Cricket is probably making millions of dollars off their mistakes, while charging me an extra $50 a year to use their service because of their mistakes. It should be against the law. I would like to take a legal action and find out how many other people this has happened to. We have never been late w/ a payment, nor have I ever called for any reason other than this and they're holding me to their mistake. I'm shocked, livid and just plain confused. Please tell me what I can do so they can't do this anymore.

When I first bought the family plan back in December 2006, I asked if I could set my payment date for the 2nd of the month, sure that it wouldn't be a problem, but he didn't. He also told me that I could use the old phones that I had. I would have to buy new ones. I have been dealing with Cricket for over two years and it has been a battle. They either overcharge me, or add features that I have not authorized. When I ask to speak to a supervisor, there is never one available. Yes, it's nice that you don't have to sign a contract, but they seem to do whatever they want to your account. It's ridiculous. One time, when I went in to make a payment, the cashier keyed my Visa account number into his phone.

When I called and lucked up and got a representative on 2/10/09, I spoke with Martin, who advised that according to his system, all minutes were used. I asked if we could go call by call and calculate the minutes. Each call he read was 1:00 minute or 2:00 minutes, never any minutes and seconds, which sent up a red flag because I knew that none of my calls were exact minutes long, especially since I had read the call durations on each call. When I asked him about that, he advised that they round calls up to the whole minute. I told him that this was stealing and that they don't pro-rate the amount that the customers pay and that I would be filing a complaint with the FCC and I requested a supervisor.

After waiting on hold all of 15 minutes, I finally was able to speak with the supervisor by the name of Dan from the Philippines. Dan was really rude. I asked for their corporate address but Dan refused and wanted to provide me with an email address. Dan advised that her 120 minutes would not go into effect until March 1st, when her new billing cycle will come out. Who's to say that she will still be here visiting me in Florida at that time and even need the minutes then? I did get upset, and Dan disconnected the call. I feel that this is highway robbery. I will take this to a consumer attorney and see if these people can't be shut down!!! My mother is a very ill woman and needs to have her phone available to her. She has high blood pressure, and this has caused her blood pressure to escalate even more and her to become very nervous.

However, neither I nor the other party could get through for 2 days. He was unable to disconnect his phone so that I could in turn connect it. When I questioned the woman who could not help me if I could speak to a supervisor, she pretended that she could no longer hear me and hung up. This is the absolute worst customer service I have ever had in my life.

On top of that, the manager, Noreen **, said I should get their service that captures all my phone data and will transfer it to their system so that I will not have to worry about losing numbers. I paid for the service for just $2. No other option to make sure my phone numbers were saved was offered. I found there is a data transfer item on the web specifically for my phone that is able to do so though. They had none in stock, nor did they offer that option. They had me pay for the service of transfer and pay for the refurbished phone $85 (they do not provide new phones) I paid for the service. Then the attendant tried to transfer the data to the new phone. During the process, the manager went to lunch. The process took a long time. During the process, I asked for a manager. None was available the attendant said. I specifically asked if all my numbers would transfer and they assured me they would.

My contacts are very important and numerous. It was very important that the management knew the answer to this simple request and all exceptions they had experienced. The transfer was completed according to the attendant and I was given the new phone. I drove out the parking lot only to discover that many numbers were gone so I rushed back in and asked for a redo or for them to correct the problem. They only offered me a pen and paper to write down the numbers. I stood at the desk for 3 1/2 hours after getting the new phone writing down my 286 numbers by hand and the names they go with so I could transfer them manually to my phone. I lost hours at work and many more hours having to re-input the numbers in my phone. I still have not had the time to sit and accomplish this task.

During the process, there were times upward of 7 minutes where no one was at the front desk to ask a question. There was no manager up to an hour during the most crucial time of my situation. I spent over 4 hours there with the worst customer service I have experienced. Afterwards, the manager complained to me that I shouldn’t have raised my voice. I raised my voice because the attendant said I couldn’t write down my numbers because she couldn’t let the phone out of her presence. I told her to stand there while I got my personal information out of the phone. Also, the manager said I banged on the desktop with my hand. There was no one at the front desk and there was no bell for service and no one within earshot so I said hello and no answer. I then patted the counter to get their attention (I had to go to the restroom, I have diabetes).

I commented to the manager that if they had a bell or some presence up front, I would not have needed to get their attention. The only phone option offered to me was for me to purchase another more expensive phone and the manager said she could not guarantee that the phone numbers would transfer to that phone. I was totally at risk and I was totally inconvenienced. I asked for at least a $45 credit. She couldn’t guarantee it but would request it. I would really like to be compensated for a new and improved phone and a month of free service for the many hours of inconvenience and cost it took me to manually retrieve and input my phone information.

I recently received a text message informing me that my bill for Dec. 08 is due 01/20 and it will be charged to my debit card on 01/15. First of all, my bill should be no more than $51 on any month. Second of all, I was supposed to receive a (very petty compensation) credit of $15. In other words, my bill should be no more than $36. This is the third time they have screwed up my bill and I am getting tired of having to go over there and spend an hour trying to get them to straighten it out. They continue to assure me it is straightened out and it is not.

Cricket then stated there was a three day grace period and the option of making a Bridge payment on or by the 24th of each month, my phone is disconnected on the 30th of the month and the full Seven (7) days are not honored. If payment is made to them on the 30th of the month, they will either disconnect my phone on the 1st of the month or assess additional fees. Cricket cut my phone service off on 8/30/08 after my $36.74 payment on this same day. Please note that the balance (after the $20.00 Bridge payment)was $33.74.

Cricket Payment Centers: The Customer Service Reps at these centers will tell you the amount to pay, according to what is on their computers. You are not allowed to pay the amount that you know is due as they will not accept it. You receive a Thank You text message from Cricket, then they disconnect your services stating that you did not pay X Amount on your account. On these text messages received from Cricket are the acknowledgments of payments, which I still have on my phone as proof of payment along with my receipts. Cricket has continually denied me access to my online account, by not allowing my pin number to work.

Cricket representatives are not fluent in the English language and become upset when asked to repeat themselves. Please note how CRICKET has justified keeping my money after I paid my phone bill by saying is was a partial payment. - I will assume into the next month!

This has cut us off from family, friends and our business clients, along with our medical and legal contacts. We have had to purchase new cell phones and telephone service. Cricket still owes me $36.74. They should be made to pay the cost of the purchase of the cell phone as it is totally useless with another carrier.

I am within there guideline of a refund (I have not exceeded 30days or minutes) I am being told by cricket wireless's customer service that I have to go back to the store...the store is telling me they just go by what cricket tells them and that they state they have Excellent coverage in my area.

I am out basically the $45 that the store won't refund for a phone I was told would have excellent coverage that I have been unable to use. $45 for what?

this was 100 i have been waiting for the longest it has caused me to borrow money from others

I called the customer service number and was told there was nothing that they could do for me. They told me the only option that I had was to purchase another battery. I COULDN'T BELIEVE MY EARS!

I called kyocera and talked with a rep, I gave them my E-mail address and they were to give me a place to send the battery it never happened. Kyocera just forgot me and the call. I cant even make a call!

Night stand burned and material covering night stand. The fumes went throughout the house and even with ceiling fans and open windows, I can still smell it 16 hours later-- probably toxic?

I have been trying to call and search on line for some help from this company. They should be easier to access with circumstances such as mine. I would easily fax this information to them so that they can get his account shut down. Death of a child is hard enough...a person should not have to beg to cancel an account. I understand this is a prepaid account. The company should issue a refund retro active to his date of death.

The first customer service representatve supposedly faxed the info, turned my phone on, and it was turned off again. I have returned to the office SIX TIMES. I have been given the runaround and have provided them with concrete proof but my phone is still without service. There is no one to speak with over the phone or email online. I have not only paid my bill on time, I have taken 6 trips that are 15 miles away to straighten this out. I do plan to cancel my service but it is absolutely essential that this behavior by Cricket is known and provided for others.

With a personal loss of $130 which made the decision for me to purchase this cell phone and serice with Cricket comunications. I have wasted numerous hours of my days and nights trying to find a solution.

The tech told me I must have gotten my phone wet because there was corrosion inside the phone which was not covered by warranty. He said other than dropping it in water I must have left it in a humid bathroom, a hot car or used it while standing in the rain. I told him none of these things applied to me as it was winter, I did not use or recharge my phone in the bathroom and as I had not been working for 3 and half of the five weeks, since I purchased the phone I hadn't been standing out in the rain talking either. The repairs were going to cost as much as the phone cost me originally so I had my phone service disconnected.

My wife's phone was having problems as well. The technician adjusted her phone and called her number in the store, it rang, so he declared the problem fixed. A week later my wife received her rebate, but my rebate check was not included. I called Cricket to find out why and they referred me to the Nokia rebate claim center number. I was told that not enough time had elapsed for my rebate to have been processed even though my wife and her son had both received theirs, mine must have been processed seperately. I was told to wait an additional 4 weeks and call back if it did not arrive.

The next day I called back and they asked me to leave a message for a call back because they were busy. I said I would hold until I talked to someone. I cancelled my service on Dec. 30, 2001 after 3 days of trying. In January, I received a bill for Jan.27 - Feb.26, I realized the payment I made on Dec. 6 was for Dec. 27- Jan. 26 and called the toll free number and asked for a refund. I was told that someone would call me back within 5 days to issue a refund.

About 2 or 3 weeks later, I called the toll free line again; I was transferred several times and then told a refund would be issued and I would receive it in about a week. I was also given the number for the corporate office. I have called the corp. office and left messages several times and no one has returned any of them. Today I left another message and e-mailed them.

I informed them that I wanted a refund by March 8 or I was going to contact an attorney and the news channels. I also informed them that I was contacting you and the Better Business Bureau. I think 3 months of persistance should have resulted in a refund, if not the first time I called.