Cricket Wireless Reviews

Number one on my list. I'm very satisfied with Cricket, recommend to my friends and family. They welcome you in and take you step by step. For whatever you trying to purchase. Very pleased with the service of the Cricket team. Thank you.

I've been a Cricket wireless customer for many years, and these days I'm so disappointed in every aspect of the service that I as a long time customer has received over the last 1 to 2 years. The phone that I use is a Moto G Stylus 2025, it's a top performer in the budget phone arena, with that said, it's still as if I'm on dial up when watching videos or streaming music with the cricket wireless network, I could understand if network congestion slowed service speeds down at times, but when it's always slow, one has to ask the question, is it congestion or is there an underlying problem here?, After 9 years with cricket wireless, I'm currently in the process of switching providers, due to the never ending problems with cricket wireless service. As far as I'm concerned, cricket wireless is a dying animal that just needs to be put out of our misery.

Despite being a loyal customer for years, Cricket never rewards loyalty. Cricket refused to issue a refund to me for service I paid for but did not use as I switched to another provider. When I called to request the refund I was constantly yelled at, interrupted and insulted. I asked for a supervisor and although he was nicer, he demanded to know why I switched. Customer service is seriously lacking and good luck finding anyone who speaks English well..

Cricket is a horrible company. Their customer service people don't help you and just hang up or they antagonize you until you give up so they don't have to help. Their phones have been terrible and I have been trying to get it fixed for a month and no help. I haven't been able to use the service or get help fixing it. They took my money out again today and at the point they are stealing. Do not trust or use this company.

I had no service for 2 weeks when a tower was down for maintenance. When I called several times I was told I could get a credit to my account. They still have not given my credit and recently a chat person said it was denied. Every person I spoke with said I would get a credit after my phone was working again. Every time I chatted in the app and asked how to file a formal complaint because their website is not working for that section they would leave the chat. No help at all. It has happened with 3 chat customer service people. They won't give me any answers. Our contract says we have to go through oberation but they won't help me in anyway on how to file. They are not helpful at all.

I bought a phone from the store for $99 and by week 2 the phone would not turn on and on the first screen, it just said the phone was corrupted. Took it back to the store and clerk said she could clear the phone. With no other options she gave me back the phone and told me to take it to someone else, maybe they could fix it.

Cricket sucks. Do not ever use them. Their service is spotty and internet never works. When I bought my phone outright they will not unlock it to switch carriers since I didn’t use them 6 months. They say it’s their policy but never made this clear and I never signed anything to agree with those terms. Would give -5 stars if I could.

My service was suspended. I paid for my account to be restored. Paid my balance in full. Then a few days later my phone was suspended again saying it is suspended for not paying remaining bridge payment. I told them I paid my bill in full only to be told to restore my service is to pay a reconnect fee. Then I contact Cricket Wireless and speak with 3 different people telling me I paid my bill. Then I set up bridge pay after I paid my bill. I tried explaining. Why would I set up bridge pay if I paid my bill in full amount. Telling me pretty much to pay my bill a second time to restore my service. I asked them do that make any sense. No good answer, still I paid my phone service bill. Then I decided I would like to make arrangements for bridge pay. Can anyone make that make sense

I bought a new phone for my mom. I called in to the Cricket customer service to get it activated. The representative mistakenly switched off my phone and put my phone number to my mom's new phone. I then had to go into the cricket store to get this corrected. The customer service there was excellent. They were patient. They were empathetic and they worked for hours trying to get it fixed. Finally they were able to get my phone turned back on and instructed me on what I needed to do further to get my mom's phone activated properly. I wanted to give high ratings to the team in the Columbia South Carolina office who helped me. Their names were Tara, Shannon, and Christopher. They did an awesome, awesome job!

Cricket Wireless is a bunch of ** frauds! They can sure take your money fast but refuse to refund you. Had their shitty service for less than 24 hours and cancelled and went somewhere else since they messed my phone up. And now they refuse to refund me. Was told to dispute it with my bank and 3 weeks later I am still fighting to get my money back. They have shitty customer service and reps. Get hung up on. Would not recommend this company to my worst enemy.

Cricket Wireless lost me as a customer before I even got started. Their setup process is fundamentally flawed. As a new customer, I was never issued a phone number — yet every support avenue demanded one to proceed. The receipt was accidentally discarded, and without a number, both the customer service line and online chat are a waste of time. I was caught in a loop with no access to real assistance. It’s unacceptable that a company offering communication services can’t communicate effectively with new users. The lack of flexibility and accessible support made my decision easy: I will take my business elsewhere.

I recently had a disappointing experience with Cricket’s customer service. I purchased the international calling feature online, but it wasn’t clear that it only covers calls made from the U.S. to other countries—not the other way around. When I traveled overseas, I had no service, which was unexpected. Upon returning to the U.S., I contacted customer support hoping for some assistance or clarification. Unfortunately, I was told—politely but firmly—that the issue was my mistake and there was nothing they could do to help. It was frustrating and felt dismissive.

I got a brand new phone from Cricket about 2 months ago. It's been nothing but issues since I bought it. Just recently, I found out it has been dropping messages. What's the point of even having a phone if it can't receive messages? I tried to call Cricket customer service to fix the issue. I got hung up through their automated system before even getting connected to a person! I work nights so I can't go to the store until tomorrow. I need to be able to send and receive messages. I can't believe I paid money for a piece of junk.

If I could give this company zero stars, I would! They lied about my phone being compatible then charged me $300 for a new phone as I'd been on the service for 1 day and was "no longer a new customer". In the past 6 months, they have allowed two people who aren't on my account to make changes to my account without my consent or my PIN. They just let people change your PIN whenever they want. I've turned them in to the FCC twice. Now looking for different service. If you don't want your account stolen, go with someone else. They also disconnected my service after I had paid for it. Then, they made me pay a reconnect fee even though it was their system that caused the issue. They're nothing but thieves!

The other day I went to a Cricket store in Gresham, Oregon. The manager who helped me I felt went above and beyond to assist me even though I was actually planning to leave cricket. I needed a transfer code to do this and [my phone went in the river and did NOT work] and the call to I.T. needed to be made from MY #. Anyway... A Brad ** assisted me...and yes, he did explain to me other options. I had to admit that right now I couldn't afford to stay and only had the $ to change carriers (long story short). The entire visit took quite a few long phone calls and a lot of repetition and patience. He went the extra mile for your company.

Buying prepaid Cricket online will result you in hassle. Customer service on the phone told us to go to the store. We call the store. Cecil the manager says, "Yea come right down. We can help you." We go to the store. They tell us, "Sorry. We can't help and never could." Rofl. Cricket Wireless only cares about commissions and not the customer base. They will not redirect you where to go and pretty much tell you it's not their problem.

WORST CELL CO I EVER HAD!. Switched from Metro PCS to Cricket, OMG!. HUGE MISTAKE!. Only been with cricket for 3 months, it's been HELL for 3 months!. I bought, purchased a cellphone, I have the best plan they have, use auto pay, would've been a loyal customer but I'm switching back to metro pcs 👍🏼🎉 awesome cellphone service, no issues in 7 years!. 2nd day I was back in cricket store and been there to many times to count. Cellphone has not worked right since day one, every single day, every phone call was either dropped call and whoever I was speaking to couldn't hear me but I could hear them. Tried using my alarm, turns off in the middle of the night which made me late for work!. They didn't care about any of that, can people imagine losing your job because of cricket's service?!.

As with any of the many Carriers, I care that much about Upgrades. But I did care as I would with any of them. If and when I want a New Phone. Then I will buy one if needed. It's not up to Cricket or whomever. So now I'm supposed to go by their Schedule. No I should have stayed on Prepay Phones. We pay high bills for any of them. Don't tell me I can't buy a Phone on my terms and choices. Keep your phones and extra fees.

I've been with Cricket for around 5 years, over the last couple of years I have lost service a few time for the entire day. Of late it has become more a problem, and at this moment I have no service. BTW I'm a real estate broker, and only God knows how much business I'm losing. I'm going to find a new carrier today.

I am curious if other Cricket customers lose connection in grocery stores and Walmart? Also multiple nights a week the phone loses connection and I restart the phone several times to connect to Cricket Internet. What is the issue with Cricket connection? After exiting a grocery store the phone connection can take 20 minutes or more to receive service again.

I been a customer with Cricket for over 5 years and the experience I received today was disappointing. I made 2 payments of 55$ and to be told I still need a payment of 70$ to restore my account is unbelievable. I don't understand why is a re-activated fee being charged upfront when you under a Bridge payment. You would think a phone company will charge that when the customer phone is actually disconnected. It like Cricket is charging their customers 2 re-activation fees from the bridge payment and to restore service. My bill only 110$ and Cricket already received 110$. Now they want 70 more dollars, the remaining of the bill and a 2nd re-activation fees. That's a shame!

Thank you Thomas and Rafael for the great customer service. Store #563. We are social grateful. We appreciate the conversation and advice. I would love to continue out conversation around mindfulness. Great topic.

This is the worst phone service you can get. I updated my phone and don't receive any emails on the so called better phone. I was told it's not the phone, it's me. Hanging up on me every time I call. Stupid company

Dissatisfied with their customer service. I tried calling yesterday and today. Today they said, we are doing a system upgrade, please call back. The website chat, don't even bother, it is an AI bot and does not understand anything you are trying to say or accomplish. The phone support number is not user friendly and it is very difficult to get to a representative. I tried submitting my payment twice on the website yesterday and it would not go through. Paid it just after midnight and of course they charged me a $15 fee. Ridiculous. Companies are only out for our money and no longer care about servicing customers. Looking for a new provider!!! Do not recommend them.

Check your receipts well. I'm upset about my purchase because I was overcharged for my phones and I was charged for several items I was told came free with the phone. I was charged for items I did not receive. My receipt was deleted from my text message. I received a bogus email when I asked for a supervisor contact. Cricket wireless will do nothing about it. My phone cost $125, I was charged $286. Second phone $7.24. I was charged $75. Charged $60 for earbuds I didn't ask for or receive. Charged $25 for SD card, never received. Charged $30 for phone cover. Told was free. Charged 30 for charger. Told was free. Charged 50 for service I was told Included in $286 phone charge. Nothing is being done about it. How many others being robbed like me? Check your receipts well. I'm contacting the Better business bureau for a refund.

I have been a customer for over ten years. They overcharge and suspend your service even when their computer messes things up. I am going to a different carrier, such as trump wireless. At least maybe then my phone bill will be one price. I don't recommend Cricket to anyone that's looking for a straight up service with no games and extra fees. Anyone who uses cricket GOOD LUCK!!

Cricket is a crooked thief!! They advertise bringing your own phone and when you do they'll say your phone isn't compatible and you have to buy one of their phones. Last night I paid my 80.00 Dollars a month fee that doesn't even include unlimited data and they cut my phone off saying I need to pay 15 dollars for reactivation fee when the phone should have not been cut off after making my payment on time before 11:59. When I called and asked for a supervisor there was none and the rep told me I couldn't get that 15 credited to my acct!!! So you just robbed me of 15 dollars. On top of ALL this when you make your payment your service and data is actually not restored for another 24 hours!!! This month is my LAST month using and being by Cricket!!!

Horrible customer service and a total rip off! I was on hold for 2 hours and then the call dropped. I was ripped off by $70.00 with nobody to assist me, yes the service is cheap and so is the help you don't get either in person or by phone. I am shopping for a new carrier as soon as possible and will file a report with the Better Business Bureau a day without cell phone service out of simple stupidity! I am extremely dissatisfied!

Worst service provider ever. The staff in the store are dumber than a box of rocks. The latency caused by their "network practices" is beyond retarded. I've never experienced the "typical latency speed" of 31-56ms as posted on their website. I always experience 15 SECONDS to 2 MINUTES of latency. It's unacceptable to take that long to send a one word text. It doesn't matter if I try using my device anytime from 7pm-5am; it always takes at least 15 seconds to connect to the network and then it's sub-standard data speeds on top of that. The lady in the store said well the network is likely congested during that time (in a city with a population of 13,000). Good riddance. Couldn't even keep a new customer for a full month. Bye bye Cricket.

The representative who assisted me, Abraham was very informative. I was a bit uneasy when I got there, but after talking with Abraham and going over different options available, I left the store a happy customer. He was detailed and pleasant about plans, payments, phones, and everything else. I Thank & appreciate you Abraham.

It was initially good experience with lucrative offer. I searched online for getting new iPhone plus a service line, which said I can change the high deductible monthly plan (55 per month) to some lower monthly payments. Later we tried a lot to log into their site but we were unfortunately unable to setup the username and password and were also not able to speak to any human on customer service line...

This company is a lying scamming front, it is just as "smile in your face" yet loop hole your pockets as much as the rest of the phone svc! The promos they pretend to give are no more than false contracted discounts filled with bull fees to get back the money they say is discounted through their promos! It is seemingly even worse over the phone speaking with a person that has a speaking tone that is nonchalant towards a Indigenous customer. It gives very much racism, this behavioral treatment I see in a Cricket store more often than not as well. If I could there would be no stars given yet giving a star is the only way to leave a review!

I have no complaints with the coverage. I've traveled all over the place and I've always had a good signal. The only problem I have with Cricket is that they seem to be so focused on bringing in new customers and they offer decent incentives for people to switch carriers and come to Cricket. But for existing customers there are no incentives to stay. You try to upgrade a device after being with them for as long as I can remember and for some reason it's cheaper to open a new account and port a prepaid number and pay 199.99 for a decent phone vs. the current customer upgrade cost of 829.99 for the same device.

Ahmez made a difficult time a nice experience and I really needed that. He restored my faith in customer service! Cricket service has taken care of our family for years and I was sorry to have to go a situation with family forced me to split from our plan but we never had any issues with Cricket service. Thank you so much Ahmez and Cricket!!!

Been with Cricket for 12yrs. Service use to be great with no problems. The last almost 2 yrs their service has been total garbage. Cricket will always say it is your phone and try to get you to buy a new phone. My son, my daughter and I all have different style phones and we all have terrible service. Cricket has become total garbage. I would not recommend them at all. I will be switching to another phone service in near future.

Why is it every time I go to pay my bill it's always a 5 dollar fee regardless of going to the store or online? You say one thing but it's not if I pay my bill before cancellation I can avoid the extra 5 dollars is all a lie. I won't be staying with you thieves too much longer. False advertisement. Y'all steal from your customers. Every last one of them I'm gonna be looking into it as well.

I'm a value customer Cricket. Came into the cricket store to upgrade the phone. They have $19.99 phones online but in store do not have the actual phone and trying to charge higher prices. This is unsatisfactory service. I do not recommend to no customers.

This company is trash, go to Boost or T-Mobile. They have the worst customer service. They all have different answers, the company is low budget and the price way too much for the service it allows in and out and half the time the signal is out. I’m giving a fair warning to search for other service. Walmart is even better than this trash. Save your money and move forward, no way will I put my money again to a company that does not uphold their promotions or values trash.

For one they don't do invoices so you won't see where your money or any credits are going towards. The supervisors lie to you and never do as they say. Also the service signal sucks. I'd go elsewhere cause it's a b.s service. For 1 the 1st red flag on them are the no invoices. Everywhere does invoices so you can see where and what your money goes to and your credits.

CUSTOMER SERVICE that are answering from another country. Some are hard to understand. They are very dishonest and deceitful. I try to port over to another company and made me believe I could. I waited for 3 days . I lost 3 days of work and time. I am only staying for another month. They are a fraud company. At the stores employees are very professional and helpful! But CUSTOMER SERVICE wherever they are answering from will be reported to BETTER BUSINESS BUREAU. Very sad and pathetic service! I called you about 5 times and you lied that you port out my phone!!!!

I've had some pretty bad luck, Karma, whatever anyone wants to call it. I could NOT PAY my phone bill!! Not only was it too high, I have also been feeling so ** that I can't afford my own bills lately. As soon as I walked into Cricket in New Haven, Daiya smiled at me asked me how I was doing, and actually Listened to me!! Yes LISTENED, and I actually felt like she gave a **. And she was about SOLVING the problem. Even if she didn't give a **, She did when it MATTERED!! EMPLOYEE IF THE MONTH!🥰

Cricket was alright and affordable in the beginning. I keep having issues and the store recommends a new phone. The phone "upgrades" are consistently worse and worse. The service is terrible now. Contacting anyone at consumer service is impossible. Total piece of shit!

I took my 85 year old mother into the cricket store on Central Freeway in Wichita Falls Texas and never have had the rudeness and dismissiveness towards an elderly woman in my life! We came in to get help to unlock her phone, hadn't even been there 5 minutes, was never greeted, not even a hi, no name tag, other customers came in after us and "the girl" completely brushed us off and took care of the new female customers immediately!!! Totally ignoring my mother speaking to her asking "are you not going to finish taking care of me ?" I had to restrain myself because "the girl" was disrespecting MY MOTHER!!

🔴 Cricket Wireless – Deeply Disappointed by Disrespect and Deceitful Behavior from Office of the President. I’m extremely disappointed and disturbed by my recent experience with Cricket Wireless, specifically with a representative named Alejandro from the Office of the President. From the beginning, Alejandro was unhelpful, dismissive, and displayed highly unprofessional behavior. His tone was condescending and laced with what felt like racial bias, which made the interaction not only unpleasant but deeply disrespectful.

Very poor service. Multiple calls needed to even get an answer. Now being charged for an upgrade that I never received. It was associated with a new device and never received the device. One rep couldn't even read their payment page, I had to read for them because he said they didn't have access to it. Thankfully others could, but really bad service. Avoid.

I order an upgrade phone from Cricket Wireless and it was defective. They would not send me another phone. They did let me return the phone but I was left with no phone after 3 hours on the phone with their customer service department. They finally refunded the phone after 10 days without a refund for the sales tax and charged me $30.40 in fees to refund my $89.99. I do not recommend Cricket Wireless company.

I am sick of this! Periodic no service down by Bartrum park Jacksonville FL and I have to use my WiFi which wears on my battery. I pay on time every month and they feel it's ok for me to have no service with our wifi! If this does not change I'm dropping them!

Don't waste your time, overcharged for services, and got no assistance to recover my money. Cricket Wireless blamed the bank. What a joke! Then proceed to tell me that the bridge pay never went through. Shows clearly, confirmed by the bank it did! Zero stars!

I've had Cricket a few years now and what started as tolerable service has only gotten worse. I can't get reliable reception inside most buildings, much less downstairs in my own house. Took a trip once relying on GPS and lost reception for large chunks of the 800 mile trip (both Cricket users phones only). Their phones frequently updates with a bunch of bloatware games that you seem to have no option to opt out of so you have to manually go through and delete each one. They nearly doubled in price from when I first signed up while offering nothing better to justify it. I'm also pretty sure they share your # with every 3rd party out there that asks. If you want reliability, good value, good support, or respect as a customer, I suggest anywhere but Cricket.

Cricket customer service is the worse. I had a line reactivated and then moved to a new account. The rep charged me the $12.00 to reactivate the phone and then realized that I had too many lines on that account so we moved the new line into a new account and I paid the monthly fee. The rep however did not move the $12.00 to the new account and because she did not do that my 5 lines were shut off for non payment due to the customer service rep's fault. Now they want me to pay to restore all 5 lines when it was not my fault that they were shut off. This was no fault of mine and I have to pay the price for the mistake that their rep made. I have been with them for over 10 years and this is how they treat their faithful customers. People do not get a plan with Cricket. They do not care about you. Only the money.

Problems are minimal, however, recently the carrier has been turning off voice services temporarily. They don't notify their customers on why and how long this is going to last. In a rural area it's a little difficult because some of us only have the cell service.

I decided to give Cricket a go, but as it turns out, it's a no go! The counter promises not on paper, will change if challenged! Reception inside the house is very poor, on the road is fine? Rainy days are worst, customer service is inoperant, I feel like it's time to go shopping! Sorry Cricket but you are not stealing my sleep! Much to improve...

I went to the Cricket store on N 2nd E st in Rexburg, ID. I was in desperate need of a new phone and life is hard, so I was on a budget. I had been saving my upgrade for an emergency just as this. I went in and was welcomed with the most contagious energy I've seen in a while. Bubbly, energetic, and READY to help! My phone was saying goodbye and I had just started training at my new job.

So disappointed with their service. I was paying 35 a month for unlimited service.. Now I pay the same for only 5 gigs. I've tested something.. For the past three months I've been connected to WiFi, but my data is drained after two day of bill cycle.. What a joke..!

I have been totally happy with everything about this phone company and the North Deland location as far as service. The only thing I would like to see is a bit of a better price break for long-time loyal customers who want to upgrade. However, the service at the north Woodland location is excellent 😊

I was completely Astonished by how amazingly nice and fast, all around professional. These 2 and these 2 employees. Were today when I went to go fix my phone there? I was dreading coming in thinking It's going to be a problem, and they made it so easy and so fast. In literally are the best pair workers I've ever met. Their names are celeb and Izzy.

I called Cricket to ask if I can reset my hotspot, and a kind gentleman named "Douglas" was able to help me with that. He was very professional and honestly very fun to talk with, seems like a nice guy and he explained I could add 10 gigs back onto my hotspot for $10.00. That was such a relief, I ask for their name so I could make this positive review, and if he sees this, keep up the great work man, I know life can be rough, but hey, you keep being you and keep up the great work. 👍 You were quick, you were patient, great qualities I'm the work field man, keep it up.

I cannot endorse Cricket Wireless to anyone. Their service is absolutely the worst. After receiving incorrect information about their bridge payment, the customer service supervisor refused to assist me. As a result, I was forced to pay $205 for a single month’s bill without any regard for my financial difficulties. It’s worth mentioning that I have three lines with them. This is how they treat their customers—it's simply unacceptable.

They charge more money when you need more time to pay your bill. They don’t work with you to arrange a future payment (like in several days time). They charge you upfront and then they also say pay the other half later, but the other half includes either a late fee or a disconnect fee, not sure which one, but it’s a fee of some kind.

I have been with Cricket for several years. I recently traveled out of the courtyard for a couple of months. There was a problem with my autopay card (it was cancelled due suspicious activity) and my bill was not paid. I got back from my trip and I no longer have an account with cricket and they gave my long term number to someone else. Their policy is to recycle your number after 29 days!!! Standard is 90 days. Absolutely terrible. I will never use Cricket again.

We bought a phone six months ago and then she called me (she lives in a nursing home) to say it was not booting up. When I looked at it it said that it could not boot because it was corrupted. We took the phone to a cricket store and after the cricket employee messed with it for a while and could not fix it she called two other stores. After she got off the phone with them she proceeded to tell us that she must have hit the wrong thing. She told us that they was unable to fix the problem or replace the phone. She suggested that we take it to Geek Squad and have them fix it. We have been with cricket on and off for several years and the customer service is only getting worse. If I could give it a zero I would. But unfortunately I'm not given that option.

I’ve been a cricket “ATT” customer. Bridge pay is good only if it works! Trying to get my bridge payment completed. Website payment issues. Charged twice. Life is too much. Only for the shady bank chase who I asked to reverse one charge since cricket website over charges me for 2 payments to find out both payments were reversed!. But the incompetent rep at chase. Said it would be fixed. I was always impressed with cricket. I change my mind.

I've been a loyal customer for years with Cricket. Unfortunately I think the time has come to part ways. Constant issues with the app, with talking to customer support. And even getting upgrade info. I used to love cricket but not anymore. I see it's time to move on. Maybe they will fix the issues they have but it's slowly getting worse.

My issue with Cricket is that you never get approved for a upgrade as they promote. No matter how many years you've been a loyal customer you end up unapproved every time you apply for a upgrade. I question what does it take to be Eligible for a upgrade for a new phone because I've tried numerous of times and I've been denied. I wonder how come they're the only company that makes it so hard to upgrade after years of being a loyal customer? I'm seriously thinking about leaving as a loyal customer because it shouldn't be so hard to get approved for a upgrade and there's little to no deals and perks as it is with other phone carriers. I would continue a loyal customer if they consider that especially to loyal customers.

Cricket Wireless is a Scam. Their tactics are fraudulent with major false advertisements. They claim unlimited yet they only provide 2G/3G speed. And no, it's not because of the amount of people feeding off the cellphone towers. I do coding under the table and a lot of .... legal tapping and lets' just say the evidence I found can back me up when I say Imma be saving up for a very good lawyer that doesn't get intimidated by companies. They owe millions of people including myself a lot of money.

Come in to store for help and was told to do it yourself. Was told they can offer no help in store, but only customers have to help themselves with whatever they need help with. Not the friendliest place.

Customer service sucks, and constant billing issues. Overcharged several times and billed early in the autopay. I'd you call to speak with a representative you'll wait a very long time. If you get one it's a gamble on whether they will be helpful. Most the time they say it's your fault.

Do not trust them. They go into accts that are on set up pay beforehand and withdrawal before dates cause significant financial loss until it's completed and corrected but it's still there and the peanut burden of having to get it together because none of them speak English or can understand English. NEVER OPEN ON TIME, it's a constant confusion in that store. After what was done to me and my family I only hope that everybody takes their seniors when they have to go into that store and they watch every financial matter that occurs because those people will take advantage. If they take advantage of adult women and men like us can you imagine what they do to seniors? I wouldn't trust them as far as I could throw them and it's not that far.

Never did have a problem with Cricket until a few days ago. I pay Bridge Pay to keep my phone on. This was Tuesday. So Wednesday they cut off my phone. I couldn't call into work or family members. They said that I got 7 days to pay the rest of the bill. So I have to pay $45 for Bridge Pay. Then pay another $55 to turn my phone back on. Then they told me Friday that I have to pay 98$ to keep my phone on. They did me bad and I will be changing phone company.

I’ve been a customer for 15+ years and for the past few years dealing with Cricket has been the worst experience ever when dealing with customer service support. These agents they’ve chosen to take these calls should all be replaced. They are unprofessional, they’re not empathetic to any concerns I’ve had. They are not knowledgeable. I spent 8 hours today trying to resolve an issue that was faulted by them. They hang the phones up when they don’t have or know an answer. The supervisor are never available or they get their friends to pose as supervisors. One supervisor told me to go to an available Cricket store which is 25 minutes away from my home, just for the store clerk to tell me customer support would have to handle my issue. This was a technical issue on their end by the way. The store clerk told me they always send the customers to the stores just so they can get us off the phone. They need to send cricket jobs somewhere else for sure.

ZERO STARS - Do not ever use this company. My dad had a cell phone with him. After he passed away, I cancelled his service. But they decided to still charge his account afterwards. When I call them to get it fixed because they made the error, apparently they can't help me and I have to either go into a store or call my dad's bank to reverse the charges - all because I no longer have the pin when I thought all this was finalized when I called the first time.

Cricket is Terrible. Over priced lousy everything. Worst cellphone wireless service I ever had. Anybody going to cricket is making the biggest mistake of your life. Trust me almost $130 a month for two basic lines. Customer service is the very worst. They were very rude on the phone. I have never had a worst experience than dealing with cricket. Absolute nightmare. It was horrible. Degrading, embarrassing, made me feel totally disgusted with a knot in my stomach.

If you are not with Cricket don't do it ! A lot of drop calls. They tried everything. It will last for a week of two then it start again. They reset it, did something at the office, then they say it was the towers! Nothing works! So I'm moving on!

I just went to the Cricket store on South Cobb drive to upgrade my phone. The young man working the was very helpful. He helped me pick out a new phone and transferred all my information quickly. Last time I had this done with someone else it took over 3 hours. GREAT JOB ANDREW. Thank you for your professionalism and friendly service.

I had the worst experience. I was robbed at Cricket. I paid to port my number.. I left with no service and the phone I walked in with doesn't work and I don't have a phone to use. Then say no refunds!!!

My husband and I went here to get some phones because we were told how "good" they were to their customers. Well, we were told that we could get a temp number for 7 days so we can try them out at our house because of where we live. When we did that, they told us that we can get our numbers ported from another carrier for free. So, we tried it for 5 or 6 days the phones worked great, so we go back to start the porting of our numbers, but we are told that we must pay to get them ported. Why tell someone that they can get numbers ported for free when they can't. So, I call customer service and tell them what happened. They tell me I need to speak to a manager about it, so they transfer me to one. I had to tell everything thing about how we were lied to about getting the numbers ported for free. He then proceeds to tell me that I would have to get a new sim card which is another thing I wasn't told by the sales rep.

Cricket Wireless is hands down one of the worst providers out there. I pay for 5G service, yet I’m constantly stuck on LTE—If I get a signal at all. The service is trash, slow, and unreliable. Customer service is even worse—Rude, unhelpful, and full of lies. I’ve been overcharged, misled, and ignored when I tried to fix the issues. It feels like dealing with crooks who only care about taking your money. This company is a complete scam. Save yourself the stress and go with a provider that actually delivers what you pay for.

Good luck paying your bill!!! Cricket makes it impossible. I can go to every website and load but Cricket just stalls (no access over multiple Attempts/days). Try the Pp, same thing, k st sits there not loading. Call customer service to pay, the link sent doesn't load. Try to talk to person, they want to charge $5 for the privilege of paying my bill!!!! Outrageous, bulky mv tactic!!!

Signal is so horrible! I've brought this up multiple times and nothing has been done except turn on and off the device!! Come on. We need real solutions!! We pay you multimillions of dollars to be told that crap!! Fix the problem!! I've been with y'all for a long time and this year has been the worst!! You guys say y'all put a cell tower here in Rochester MN!! Yeah right. Still horse crap signal!!

I hate the women at local store. REFUSE to step inside. Customer service over the phone is almost as bad. They want to charge you for every little thing.. The phone upgrade program is a joke.. If an upgrade is considered a reward or a "special" value for a customer for continued service...then WHY should we have to pay a $25 ,upgrade fee?? And when I added a line to my plan they gave us a used phone number I guess... From the time we plugged it in and turned it on it rang NONSTOP... Like 90 spam calls a day!!

After nine years of being a customer, I decided to switch because I was not using a lot of data called and. Was told by the representative that I would be refunded the amount that I did not use for the month. They said, "Just call your bank and dispute the charge and we will give you the money back." That was a lie..to tell you the truth company like that after being a good customer for nine years. I regret giving them my business all those years. Stay away from them.

I truly wanted to leave a review on the customer service that I received from the new Cricket Wireless location in Abilene tx. Amber **. This young him has just been phenomenal. Each time I go in him treats me with such care. Him friendly. Very informative. Not everyone gives good customer service and I think when we run into customer service that is top-notch we need to recognize. So today I want to give this young man a thumbs up and I wanna say Thank You, Albert for not only being a pleasure to deal with. But also for going out of him way to tell me about services that could help me. You're a blessing to your company. Definitely a asset that I hope they recognize. Thanks for being phenomenal.

I absolutely love Cricket Wireless! I switched over from Boost Mobile - Boost Mobile lacked unlimited high-speed data, plan features, and customer care support that was knowledgeable and professional as well as kind. I ported over from Boost to Cricket and got the Samsung Galaxy S24 FE for only $193 out the door. The process was super smooth, and my local store was amazing. I had an issue with my phone number when I was with Boost Mobile, and usually the phone number change fee is $15 but after I ported over Cricket Wireless customer care waived the fee and changed my phone number for me for $0.00 it's safe to say for me Cricket has been awesome.

I tried to bring my number over to Cricket as a new member, that my boyfriend recommended. We picked out a phone and plan. I then purchased phone and plan. Well when cricket is couldn't transfer number over they canceled my order. So they didn't send phone and I didn't get service and No refund. I called for weeks I went in location near me. After so Iong I decided to take a break from trying to get phone or refund. Upon my determination to at least get a refund, cricket deleted my number and account all together so I couldn't even call in to complain. I have emails and receipts of my purchase and they said we know you have proof but we can't except it because your account has been deleted. So now it's like I never made a purchase. I have yet to get a refund or phone I purchased. Worse phone company ever. Absolutely terrible. If I could have gave a 0 rating I would have done just that.

I am so sick of Crooket (Cricket). I had my phone for so long that I was entitled to a upgrade. My friend & I both got the Motoplay 24. I'm unable to dial his number on my phone. The phone goes straight to voicemail but cricket says that his number isn't blocked. I returned the phone about 2 months ago to only still have the same problem. Now I'm unable to get Google Chrome to work on my phone & I'm unable to get my Bluetooth to work on my phone. I called customer service 3 times and I was hung up on all 3 times. BBB I'm on my way. I'm looking for a better phone service.

Cricket phone service has been great, customer service not so. I HAVE BEEN ON PHONE AND CHAT MANY HOURS on dead screen on razr flip 23. Finally got some to send new phone but I also had to send mine back first and the lady told my wife to remove the sim card and battery before shipping, supplied a number to ship back through UPS. So today opened the back to get battery out and it starts fire in my hand burned fingers threw it on the bed tried to catch bed on fire pushed it off bed burned floor. Been trying to talk to warrant dept. They were to call back. That's been over one hour ago.

I had purchased a iPhone 13 on march 31, 2025 at the Edgewood town centre 1617 s Braddock Ave, Pittsburgh pa 15218. The customer representative told me that in order to get this phone I would have to disconnect the old number that I have and get a new phone number in order to get the deal on this phone. He said he would go ahead and disconnect the line and set up a new number.

I was having issues trying to log into my account. So I gave up and called 611 Cricket customer service. They wait to speak to rep was long. A recording suggested being transferred. The first agent I don't believe they knew where to begin. Nothing worked. So I was transferred to the 2nd Agent who went by "Alex." They mostly talked and kept putting me on hold. Then he decides it was a good idea to pry... And asked me Why? I wanted to get into my account?? I was shocked! I told them because it is mine!!!! Then I said: "Seriously? You just asked me that??!"

We have been a customer with a Stylo 5 phones for over 5 years now. Went to the Rockwall, Texas store on Monday May 31st. Upgraded to a A 16 5g for myself and they didn't have another one for my wife and was told to check with them in a couple of days. Went by there Wednesday and was told no. Called Thursday and said no. Went by Friday April 4th and she said they had one for my wife. Ringed it up and the total was $20.00 more than the one I bought 4 days before for myself. She said they went up the day before. Told her that was messed up. And I would have bought both phones that Monday but they didn't have the two. I said can't you give me the same price I paid for the one four days ago and she said she couldn't. Not no way to do long term customers. I do not blame the young lady, she did real good. Like the phones but I feel I got cheated out of 20 bucks. 😡

Seriously impossible to cancel. IMPOSSIBLE. I was hung up on 4 times. Gave up and just canceled payments through the bank. In order to cancel you have to go in, in person. If you call, you have to press 2 every couple of minutes or get hung up on. After 11 minutes they just hang up on you regardless. I tried this 4 times then called my bank and had auto pay. And if you think you can do it over chat, think again. For some reason they change your account pin on the chat so good luck with all that.

Customer care sucks. Cricket sold me a phone then they took it upon their self to create Cricket password. Now I can't even login to manage my account since I got this phone. And customer care is a joke. They just keep giving me the runaround instead of fixing the problem.. Me and my family will be going somewhere else.

Absolutely worst customer service. Agent Samson very flippant and unhelpful when inquiring why my bill increased after over 6 years of same faithful monthly payment. Would not recommend to anyone, especially seniors.

The Cricket located at 6899 E Broad St. is terrible. Nobody seems to ever know what they are talking about, and it always seems understaffed. The management really needs to close this location. Prices are crazy, staff is rude and uneducated. I also met with the area manager and he is terribly disgusting.

Shameless treatment of customer service. Agent Mohammed shamelessly lied from go. I have always been their customer service #1fan. I guess my disappointment is he is paid too do this. God is not asleep. The only thing I can say is thank God I don't have stock in Cricket.

Today, I spoke to a very nice Customer Rep. At Cricket, thru problem solving from Cricket Wireless, named Kevin. I presented my true problem, he acknowledged, my concerns. The Cricket automated, also helped address the issues, while I was call waiting. My problems with technical issues are resolved for the present. Thank you, for having a courteous person like Kevin. He is so professional, and a great assert to Cricket. There should be training programs, to help the less technological savvy people. We need in touch on conversation people.

I am very disappointed so far with Cricket, I ordered a phone online and it says that it is 2 days shipping to get it. Well here I am 5 days later and I have not received phone! I don’t recommend ordering online if you need a phone right away.

I paid my bill 3 days before due date by PayPal, as I did in the past. Now they’re suspending my service because I haven’t made my payment. And they only offered me to pay the half of the penalty for reconnection. I have the confirmation on paypal when the payment was done and still Cricket won't accept.

Very disappointed with customer service and phones service prices are way too much for the crappy service. They lie to get you to sign up and then they don't want to help you when there's a problem. They lie and no one talks English so you can understand them. Very poor company and service.

Company lacks transparency and honesty. I would highly recommend STAYING AWAY. End your service if you currently have services. I asked what I needed to do to switch carriers and completely end services, THREE different reps told me all I needed to have is a transfer PIN. I had the numbers ported over and the phones I purchased was still locked. I wasn't able to access my account to figure it out. I spoke to one rep who said I need to specifically ask about the phones. I asked to speak to a manager and the manager said the same exact thing. Why would I need specify each service when I asked about ALL services, including the phones? I asked the manager what he would do as far as crediting my account since I've had to speak to 5 people, and he said no credit. I will be taking all SEVEN lines with me now versus just two.

I'm a long time Cricket customer.. and offends me how we are treated when buying or upgrading our phones. Not only do we have to pay more as current customers.. but you only " get" 1 upgrade in a certain time and then are charged an additional 25.00 upgrade fee.. per phone no less. Customer service is non existent.

Unfortunately I'm reporting a negative customer service experience with Cricket's customer service. I waited on the line for 18 minutes to receive a customer service representative who spent an additional 20 minutes trying to solve the issue then concluded by giving me the locations to Cricket's brick and mortar stores. So frustrating that Cricket doesn't offer tech support.

Today 3/6/25 Went into the 2091 E Irvington Rd Ste 129, Tucson, AZ 85714 location to purchase a screen protector which I did... but first I waited a few minutes before seeing anyone in the front.. while I am waiting I can hear someone in the back on a speaker call… when the gentleman comes out he’s chewing on food and had the most annoyed look on his face..so I purchased a screen protector that he installed and Didn't do a good job on.. I told him my phone still had bubbles and refused to give me a new one or fix it… not polite or happy to be at work.. lack of professionalism in this location.. will never be back again..

We went to the store in Rock hill SC 2349 Cherry Rd, to get a iPhone 16 for my son. We have been customers of Cricket for over 20 years now. The guy behind the counter ** was really careless on attending us, we were asking questions about the iPhone and he barely answered to us and was ignoring us. He kept sitting on his phone and yawning even when we were letting him know we wanted to make a purchase of almost a $1000 dollars. It is obvious to us that the guy does not want to be working at the moment and looked really disinterested in offering a good customer service. We were leaving the store and the other lady Shanda S was extremely helpful, plus kind, and guide us through the process to get the iPhone. Maybe Cricket should train better the employees on better customer service.

BUYER BEWARE! I'd give them a '0' if possible. My parents, who are in their 80s, outright bought two phones costing over $600.00 last September. While Cricket says there is no contract, there is a 6 month 'obligation' to remain a Cricket customer; we were not aware of this. My parents have recently gone into Assisted Living and can no longer afford the monthly charge of $65.00. I tried to switch them to a cheaper service under my cell phone account (NOT Cricket) but was 13 days short of the 6-month period - again, we did not know about this. STILL, the Cricket representative gave me a transfer pin so I could 'port' their phones to my account.

I'm a first time customer with Cricket and Mr Aubrey at the Ann St store went above and beyond to make sure I was a satisfied customer and I was!!!! Thank you Aubrey. I will be sending you my customers

They lie about charges and charges saying insurance went up without letting you know, then charges 15 if you are 1 minute late paying for your prepaid service, that is ridiculous and thinking about a class action lawsuit.

I have had nothing but problems with Cricket Wireless since signing up. I have only stayed because I feel I am a hostage as they have repeatedly refused to unlock my phone, that is fully paid for. Today I go to use the Timer on the clock for my phone, something I use regularly, and I am forced to agree to new privacy policies and share usage data with Google? For the Timer? For the Clock? For the Alarm? For the Stopwatch? For the Calculator? This is an absurd, overreaching, intrusion of my privacy. The entire interface for all of these apps has changed now, and without signing in to Google I will have "Limited Functionality"...again For the Timer? For the Clock? For the Alarm? For the Stopwatch? For the Calculator? This is unreasonable and unacceptable.

I have been a Cricket customer for I think close to 15 years. I chose cricket due to needing 4 lines for my kids and I so it was the most affordable option. I have never had any issues up until the past year, more importantly the past few weeks. First off, my bill was due and I was struggling due to a lot of personal family issues. So I did a bridge pay through the myCricket app. There were no issues, it was quick and easy. The end of my 7 days came and I wanted to extend my BridgePay. I went through the app again and all seemed well. I followed the same prompts as before and received the same text about when to pay the remainder. I went to sleep that night and woke up in the morning to my service having been disconnected.

Website login AND MAX have been DOWN for DAYS- Finally got a CSR who said the CO has been 'working on it' but there is zero indication for the customer side to see that without calling into the 800 number and asking why they can't get into either site. I've been paying for access to MAX and can't access it for over a week now and they won't even prorate the bill. It's absolutely disgusting to treat your customers this way. Reporting to the FTC.

I give it 2 stars only because Cricket does have some good features but the absolute worst customer service I have ever experienced. This is my 2nd time with cricket. I left the first time because of they're horrible customer service. I was talked into giving them another chance and it's the same. I have never had anything but a negative experience. When trying to deal with anybody at Cricket wireless they are not helpful. They are not friendly. I'm always angry after I have to deal with them at all. They are not helpful. I will be leaving Cricket again for the same reason. It would be a good phone company if they knew how to treat their customers. I would not recommend Cricket to anybody because nobody should be treated like that.

I have been a loyal Cricket customer for 7 years. I had trouble one in a while ,while traveling for business, my phone would stick to a cell tower in another town and would show my location in a town I was in prior. From time to time I would call tech support and they would have me reset my phone and it would be fine fore a while. They told me it could be my phone so I purchased a more expensive phone, I continued to have problems. I called tech and I was informed that I have no roaming on my plan. Why did it take 7 years to tell me this? Over 7 years not once was I told this was a problem. Now I am paying a higher price just so I can make and receive business calls. I feel that it is just a plan to get people to pay more for their services. I feel violated. I think it's time to move on to a company what won't deceive me. 7 years of not knowing broke my trust in Cricket.

I was a customer with them for about 10 yrs. Never once got a upgrade. Ask about a upgrade. They tried to charge me full price so I finally was fed up and decided to give elsewhere, I called to cancel my services and they still took my payment, shut off my phone and never reimbursed me. Put my credit card at -80$ which then affected my mortgage payment and still reimbursement never came. All along my services was shut off.

This service is completely unreliable and charges way too much money for the under par services! The charges incurred to use the Cricket app hotspot is much higher than other networks and the company won't accept payment early to renew my hotspot data!!

I had very good experience at retail store at 27616 Wesley Chapel Blvd, Wesley Chapel FL. The Manager Mr. ** was very helpful, he knows his job and provided quickest service. I would like to go there again with any future problem, we had subscribed 8 lines with Cricket.

I would like to personally think ** at the store at 3:45 North country club in Mesa arizona. Her professionalism and attentiveness as well as concern for her customers are outstanding. She makes me feel more than just a customer. She makes me feel like I am special and a friend. I would like to personally thank you again ** for all of your services over the many years that I have been coming to your store and you being as the actual store leader manager and influence to your actual team as well as a great impact on your customers. I wish you well and many more years with Cricket because without you I would not be a customer.

Bad cell service, customer service useless! I have been a customer for a long time, I have to finish 6 months, then I can cancel service. Cricket is horrible. I will make better choice next carrier, thank you.

Went to Joplin store to make a payment, they was not helpful. They would not let me explain myself or let me talk without them talking over my voice so I said a curse word then two weeks later, went back to make a payment. The district manager treated me with no respect and did this in front of customer and would not take my payment, told me to leave. Made me upset and bad that my blood pressure went high that I had to go to the hospital to get it checked out. Hope you're happy with yourself.

I had to have emergency surgery on my foot so I missed my date to pay, so I called to ask for a few more days. Customer service told me they couldn't do anything. I had to pay my full bill. What kind of crap is that? They definitely aren't for the customer. It's all about money. Zero stars and I wouldn't recommend Cricket to anyone. A service that can't help a long time customer isn't worth my business.

Cricket is perfect if you enjoy your service never working. Whether it's the wifi that nobody else has an issue with, out in the country, or in a perfectly serviced spot that everyone else has internet in, it WILL find a way to cut out. The other day I was at my bus stop, a spot with really good service, and it decided to not work WHATSOEVER for 20 minutes, went from 1 bar, down to LTE, and then went FULLY NO SERVICE, to the point I couldn't even call. What was the point in paying extra to switch to a 5g plan, when the service being received is WORSE than using 4g was. If you care about your money and want a working phone, go to any other company than Cricket.

I used the text feature to talk to a representative named Sarah a. I explained to her that I wanted a line canceled. I told her the number for the line several times in our conversation and she confirmed it by reading it back to me. I only had two lines on the phone. The main line which was mine and the other line. After hanging up with me and assuring me that it was taken care of my main line went dead.

Cricket had some good promos going and I needed a new phone so I switched my service over to them. I tried to set it up online but it didn’t work so when I spoke with them they cancelled the original order and told me my $339 would be back in my account within 3 days and I could go inside and start an order in person. So I did that and paid $339 again. So that’s over $600 to cricket.

I've been with cricket for quite a while. Lately has been the most horrible signal ever!! My bars are all up but I can't even enjoy my Pandora music or even carry on a conversation with someone. It's gotten horrible needs to be fixed asap or I'm taking my business elsewhere and others you say turn on and off your device get out of here with that it needs to be fixed!! We as consumers spend millions upon millions with you so fix it...!!!

2 representatives (George and Daniela) promised to call back after the call dropped during the reset process to make sure my phone data will get back to work.. No one of them was able to fix the issue .. I’m changing the company.

I decided to go to my phone company "Cricket Wireless" and get my phone service upgraded. I am currently 87 years of age and not well informed about today's phone services. The clerks were pleasant and suggested I get a A15 5G Samsung and said the price was $225.00. I thought that was a little high but went ahead and made the purchase anyway. In the process of changing phones, I noted that there was a SKEIWATCH C30 being prepared also - I assumed for another customer. I learned that.it was for me as part of a bundle offer at the time of payment. I took all my purchased items home and tried to get everything to work. I had a heck of a time and decided I had no use for the watch and that some of my apps from my old phone did not work on the new phone. I gave up and returned to the Cricket store the same day for a refund. Cricket Wireless would not refund me for my purchases and so I am stuck with what I purchased.

Cricket needs to update the app AND the online website. I added a new payment card to but the website NOR the app told me that the old card would be removed. It just appears that the only option is to "Update" the payment method. I guess we can't have multiple cards to make our payment. Neither the app nor the website permit us to "edit/add/remove" payment cards. Absolutely useless. This is a disgusting oversight. Cricket made this way more complicated than it should be.

I try a competitor and then they build a brand new building that covered up their cell phone tower. So I went back to Cricket as I was previously there on this number for 8 years and on my other number for over 20 years. Got my new phone with next day delivery. After set up that evening my phone number was ported to cricket within minutes. I get good signals at home which before I couldn't and I've got great 5G coverage. Please note this is in Phoenix arizona.

I had Cricket from 2016 until January 2, 2025. I’m an Uber driver. The service area was decreasing over the last 6 months. I went to the Cricket store in Jacksonville NC. I was told to reset the service area in my phone and if that didn’t work I could buy another $800 phone. I changed to Verizon. Much better coverage area. I called Cricket to ask for a refund since I paid for my service last week. Here’s the response: “Cricket doesn’t give refunds”! I DO NOT RECOMMEND CRICKET WIRELESS NOW OR IN THE FUTURE!🤬

I hate y'all can't give no extension. I have to pay something even when I don't got it. Y'all still keep my service off. I just got this service and hate it already smh.… Thanks for nothing. Never AGAIN!

Called three times for the same issue. Waited 40+ minutes each time. Talked to 3 untrained Representatives who after 30 minutes each stated they would call me back in 15 minutes. None called back and the issue is not resolved. Poor poor poor.

10+ year customer here. Never really had an issue until I bought a new phone for my wife. Upon arrival the phone was "thrown" to our door. Not necessarily Crickets fault, but upon informing them the very same day that the phone arrived damaged. (Screen cracked) it has literally been a 2 week runaround on the phone trying to get it replaced. One "warranty department" even told me to deal with UPS in regard. I went to the store and advised them of my two week ordeal. The customer service rep called the REGIONAL MANAGER for Florida. And he told his employee to say there is nothing we can do. This company needs to be sued.

Terrible company. If you have phone issues they won't help even when it's their problems. Have had so many issues with this company. Then dealing with a store they never have help. We need to boycott companies like these. Never get good customer service either.

I have had service with Cricket Wireless for over 2 years. In September I purchased a new phone. Not on a payment plan. Paid for it outright. I tried to transfer my service in my number to straight talk. Well sure they gave me a transfer code pin. They gave me my account information But since I have only had this current phone for 4 months I cannot "unlock" my phone For two more months. This company is a piece of garbage. Do not use them.

Cricket Wireless on Ellis Ave in Jackson, MS has the worse, lowdown employees, they are scammers, and they are stealing money from consumers, I visited that store to upgrade my phone in November, went in to pay my bill this month and now all of a sudden they have my account under my daughter's name who lives in Memphis, TN so how can my account be in her name?? No one could give me an answer as to how that got changed, and the sorry employee went right back to what she was doing as if I wasn't standing there!!!! They sold a guy an old phone under the table without giving him a receipt and his phone no longer works!!! They tricking people with these old phones and keeping the new phones to sell outside the store!!!! I have a friend who actually bought one from the daytime manager!!!! This store needs to be investigated asap.

They are bunch of thieves. I pay November then I December and they shut me off never-ending. A few months ago they did the same thing but guess what these thieves will pay double when I go to the lawyer. Never again will I ever go back to this carrier.

Seems advertise 2 day delivery yet so sorry not happening. They do nada to make it right. Spent hours with UPS and Cricket. They both pass the buck. It is Cricket advertise 2-day shipping. They don't ensure it happens. Yet let me not pay my bill as promised, they cut you off.

Don't trust this company. They first told me there is a $15 per month service but I need to be on $55 service first, then when I try to get move to $15 service, they said there is no such service. Then I tried to cancel the $55 service that I haven't used, but now they are telling me there is no way I can get my money back. If a company says they can't give money back they are not a legitimate company. Stay away from them. THEY ARE SCAMMERS.

Being a loyal Cricket customer for years come to find out they do not offer free phone upgrades to us. I still currently have an LTE phone from 2019. The solution is to move to another carrier so that I can have a current 5G phone.

I have been a Cricket member for a little over 16 years and these past 2 weeks I been dealing with them trying to port out to a new company, cricket has been absolutely no help. I also have plenty phone recordings of them giving me the run around saying that they have ported my number out but didn’t. Cricket has also deleted my account which is not allowing me any access. With that being said I can no longer receive calls or texts even though I’m no longer under cricket services. I have all the receipts of this mess they have put me through in the last 2 weeks. This is ridiculous. It shouldn’t be this hard to port out when and if all the information I received from y’all was correct which none of it was. I also had my other phone company call them and Apple support while being on the phone with me and they also told them that’s they have ported my number. I also went to the cricket store and they wasn’t able to help me either

I have been a Cricket Wireless customer for over 10 years, and had 5 active lines with Cricket Wireless, 3 of those lines are for my grandchildren who use the phones as a safety device when they are walking home from the bus stop after school. Keep in mind these phones were bought at Walmart not through Cricket Wireless. Due to the economy I was shopping for a cheaper plan for my five lines. I went to switch my phone carrier and Cricket Wireless closed my account and would not unlock 4 of the 5 phones because the phones have not been active with Cricket Wireless for 6 months.

Unless you plan on sticking with Cricket Wireless for a minimum of 6 months do not and I repeat, do not use them. I bought 2 brand new cell phones. That are useless because unless you keep your service active for 6 months. No, less you will not be able to use your phone because it will be network. Locked and canned cannot be unlocked. I highly suggest trying another company because there are many out there. With cheaper plans for multiple lines under 65 dollars. As to where I was gonna be paying a 110. With cricket

The worst customer service ever. I bought 2 phones on Black Friday sale and they required that I added two lines and promised it would have minimal impact to my bill however my bill doubled. When I went back to the same store to get a refund and cancel the lines they said I had to drive to another store to talk with their co worker. I refused to drive around. This is where I added the lines and bought the phone, they represent Cricket and should be able to fix it. They said my husband had to come in to cancel the lines even though they didn't have a problem with me adding them. I been lied to, overbilled, called a **, and then since she didn't like my tone she called the cops and told me I had to leave. This is not the way customers should be treated. I still need a refund and the 2 lines canceled since Helen would not help me.

For 1 this would be the 2nd Motorola Razr I have gotten. The phone for the 2nd time blacked out. I have been on the phone 1hour 15min. I'm trying to return the the phone. This has been a freaking problem. Wayyy too much.

Bella at the Cricket Store on Cherokee & University gave me outstanding excellent service! Bella was so kind, courteous and professional! She went the extra mile to take care of my needs! Bella was so very knowledgeable and fast getting everything taken care! Thank you Bella. You are greatly appreciated!

The cell service is fine. The customer service is the worst that you’ll ever experience. First try to move a number to them. They couldn’t get it done and they barely spoke English on the customer service phone chat. Then tried to move a number away from them so my son and I could be on the same plan and they lock the phone out so that way he couldn’t move his own number.

I have been an AT&T customer for several years and dissatisfied with the service so I decided to try out Cricket Wireless. I didn't intend to switch my service but the lady said I would be getting the same service so I switched. I should have done more research. I wasn't given information on the cost of the plans or types of plans or anything. I was just put into the highest plan. The lady went right to work changing my two phones over to Cricket. She then rounded up phone cases, chargers, phone cables and even a car plug in (that I don't even need) and put them in a bag.

I recently had a fraud alert on my checking account. I had to get a new debit card and update all of my accounts. I have the auto pay option for my Cricket cell phone and needed to update it for my Cricket bill. When I tried to update the Cricket site was down, also couldn't pay using the "MyCricket" app on my phone, it was down also. It took forever to text to get a sign in code. Long story short, due to the issues that occurred because of the thieves that tried to hijack my bank account and because the Cricket app is unreliable, I missed a payment and had to run to a Cricket store to straighten it out. The moral of the story is: Robots are used to transact our business/money so that the Oligarchs don't have to be responsible for handling their mistakes. They prey on our weakness on how we don't want to talk to each other as human beings and are getting richer because of our laziness and weaknesses. Another cruel plan, and unacceptable.

I've been overcharged for 5+ months, $5 fee for paying over the phone. I've set up autopay monthly and I'm still having to pay by phone because altho I'm told it's set up, it never is. $5 rip off monthly.

I wanted to use Cricket's 150G hotspot. When I got home the download speeds were terrible. Too slow to do my work on. Within less than 24hrs I called to cancel the service. I understood I would eat the cost of the hot spot, but was really surprised when they refused to refund the $90 monthly fee. To me, they stole $90 for less than 24hrs use. I wouldn't recommend them to anyone. Lesson learned.

Be aware! Extremely terrible company and terrible customer service!! Contacted them 4 times via chat and phone, received different answers each time. Was told in the end by the duty supervisor Cricket doesn't refund, even for the service I haven't started and will not use after my numbers port out. I'm ok that they don't refund for services I have started using, but NOT OK for services I haven't started using and will not use anymore. She also said after I cancel Cricket service, the monthly fee I paid upfront will be kept by Cricket even though I'm not using their service. So in one word, every dollar you pay to Cricket will be kept by them even after you stop using their service. It's really an eye-opening experience with Cricket Wireless!