Cricket Wireless Reviews

After the auto pay did not go through. I tried multiple ways to update. Phone app, website and phone. The system is terrible on the audio it took 20 mins on hold waiting for someone.

Carlos was great! Was patient and called Verizon for me as they were difficult before I went to Cricket. Carlos was focused, calm and knew pricing off the top of his head. He cares about his job. I hope my 5 stars help today! I have a new customer for him in 2 weeks 'cause my roommate liked my new Motorola Moto G Power 5G I got yesterday***. Thank you Carlos for the good store visit in Orvl. God bless you!

I was having a really bad day and the crew is awesome. I had so many problems I thought I'd be in there for hours, and they had me out within minutes and even got me laughing. The Trenton store has always done me right.

This wireless provider is garbage. The only reason I switched is to have coverage and unlimited use in Mexico, let's hope I don't regret that too. Let's see, where do I start? 2 months ago I went into a Cricket store in Arkansas, desperate because my other phone (Boost) had been completely destroyed and I had little familiarity with the area I was in. The employees "helped me" get hooked up with a "free phone" that they recommended. They also claimed that the accessory bundle was "included". It was not. I was charged $60 for crap I don't need.

Cricket has the very worst customer service EVER!!! You get what you pay for, and that is so true when dealing with the cheap company. You will regret it.

Watch out setting up auto pay, they will tell you your card was denied and charge you 15.00 to restore service...

Went to 6 different store to help with my voicemail locked. Nobody knew what to do. Call Cricket service 7 times and was hung up 3 times. 2 times spoke to customer service support. Gave me another number. Try number. Was hung up again. Very bad service.

I will give them a zero-star rating, but I can’t but basically what they did. They tried to gaslight you into thinking that what you’re saying to them is incorrect cause I tried to transfer my phone number to Verizon, and it was basically being super unhelpful. Try to make me feel like I’m crazy for one to do so, so the point where I just hung up and called Verizon, which was super helpful and had great communication.

The company changed my plan, charged me more money per line and gave me less data for more money. They never told me at point of sale for my razor phone that they put a lock on it even though I paid for the phone in full. They made it very difficult to port out my phone line. I spent 3 1/2 hours the first try and finally succeeded the 2 try that took over 1 1/2 hours. I intent to file a complaint with the FCC and take legal action if possible.

I'd give Cricket a 0-star rating for Customer Service if I could. They are quite happy to take your money, but unable to provide service for the money. I spent 23 minutes after dialing 611 to speak with an agent on Friday around 10 am EST. As soon as I started talking when the agent came on line, the call dropped within 30 seconds. No one bothered to call me back. So, I tried live chat. On the first attempt, after a 6-7 minute wait, the agent dropped because I didn't type fast enough for them.

Pretty Rick helped my wife set up our phones for the new msg app. He was patient and helped us with a smile. He definitely saved us.

Nothing wrong with the service, but for the love of anything they have the poorest customer service. Whether it be online or on the phone it doesn't matter you can't reach anyone to help you with things you need. Very disappointing.

I purchased a cellphone through a promotional offer that required maintaining a $60/month plan for two months. I have fulfilled that requirement in full. However, after completing the two-month period, the company is refusing to allow me to switch to a lower-cost plan. When I contacted customer service, I was told that the promotion is still “not over” or that the system does not allow the change, despite the stated terms having been met. Each time I raise the issue, representatives claim they are “escalating” the situation, but no resolution is ever provided. This appears to be a tactic to force customers to remain on a higher-priced plan beyond the agreed promotional period. The lack of transparency and failure to honor the terms of the promotion is misleading and unfair to customers.

I made 2 payments of 63 dollars and I still have no service. The money in my bank account also was taken from it for this transaction twice. Can't get a hold of anyone until 9 am, which puts me with no phone until then. I have to go to work and make use of my phone. Making it very stressful.

My husband and I have had an account with Cricket Wireless for 4 years. I purchased a Samsung Galaxy watch after being told I could get a plan for my watch for an additional $10 per month. After receiving my watch I contacted Cricket to get the plan for my watch. The person I spoke to kept putting me on hold saying he wanted to help me and finally said he needed to transfer me to someone who can help me with my Samsung watch. He TRANSFERED me to SAMSUNG CUSTOMER SERVICE. I then found out through my WATCH that Cricket does NOT offer plans for SAMSUNG WATCHES, ONLY APPLE! Yet they have phone plans for Samsung/Android phones!

My phone has been restarting and Bluetooth not working. Unable to make phone calls… CALLS FAILED.. WHERE IS NOTIFICATION THIS MATTER. This been going on for about 2 weeks.

I wish there was a 0 star. Horrible!!! ** Cricket.

Customer service is a nightmare! If you are having any kind of problem, you might just plan on going with a different provider! You are put on hold every time you call, then you finally get to speak to someone, they are no help whatsoever! They LIE saying they will call you back and never do!

I have lived in South Denver for 2 years the beginning of February. I have always frequented the same location. I went into that store today on Leetsdale Dr and the woman in store today very rudely told me "I don't have to discuss my employees' personal schedules with you." WHEN I TELL YOU I WAS ABSOLUTELY FLOORED and not to mention completely caught off guard. Was going in to upgrade me and my kids' phones and asked for a gentleman whom I am familiar working with when I was rudely turned away.

I am able to buy a phone online and recieve a sim with it but the Sim didn't work. Called them to get it activated and they won't allow me to do it for security reasons. Saying I have to go to the store to activate it. I can buy the phone under my account and get the phone transferred but when I need tech support to get it to work I have to go to the store. Why even offer online sales and set up if ultimately you have to go to the store. Should have stuck with a different carrier.

Every time I try to get help, they're rude and don't listen. Also customer service should be available 24/7.

Well for first off, I paid 25 dollars to add a line after I already had 94 on my account. I couldn't use that and had to pay the extra and now they tell me I need to come in the store to show ID when they want to take a picture of it if on your proof as proof, gotta have a physical when mine is lost, and not they tell me I can't activate my new line which is bullshit.

Cricket Wireless is definitely a bad company to choose for wireless cell phone and internet! I purchased a phone from them the 16th and Mission store in San Francisco and they did not provide a physical SIM card they only provided an esim so when my phone was not acting correctly I did a factory reset and the phone would not work afterwards! I went back to the store and explained to them a SIM was not provided and they wanted to charge me $25 for a physical SIM and $10 for a new esim I explained that I just purchased the phone within the last week and I did not have funds available! So I left the store a very upset person having had heart surgery last year and blood pressure issues so now I cannot contact anyone in case of an emergency! Also I thought they placed the receipt in the bag which they did not!

Absolutely horrible, worst customer service I have ever encountered. If you lose your phone they will need to send a one time pin for you to that phone before you can activate your new phone. I have spent 4 days and 400 dollars on this Cricket bs and still don't have a working phone. If I could give 0 stars I would have.

I purchased a Cricket wireless internet hotspot because we have very good cell phone service in the middle of that woods where we have our permanent campsite. The hot spot worked without any issues, but we didn't need the service year-round since we are not at our camper from November through April. I cancelled the service at the beginning of December, knowing up front I would have to reactivate the hotspot service at the beginning of the amping season this year.

The only thing I regret is there is not a zero star rating. This is probably the worst experience I have ever had with a company. No exaggerations! I realize some of this issues I had may be attributed to the individual sales people. However, Cricket employs them so they must be accountable for who they hire. First of all they added features I declined. I had to catch the protection pack on the bill. They refused to reimburse me. So, I just remove it and move on. A couple days later my screen started going in and out and freezing. The phone was barely operational. So, I attempted to get the phone swapped out since I was charged for that anyway. I researched that I should still get it until the next bill cycle. They declined. Then sent me to the third-party company to complain Asurion by saying I need to mail the phone to them to get reimbursed.

Cricket LG phone died. Went to cricket in Hermantown, MN to replace phone. Agent wanted to charge additional $25 for activation on an existing line. I stopped him and said we'll be looking at other providers. ** is saving us $20 per month ($240 per yr) on our 2 lines with no activation fee.

I was trying to pay my bill using 2 cards. Well I paid 50 on one and then tried to pay the remaining balance and it won't let me. Said I need to make the full payment and the 50 I paid would be applied for next month and I told him I can't afford another payment. He said, "Well I suggest you figure out a way to make the payment or your service won't be restored" and when I asked for a supervisor he ended the chat.

I'm waiting to talk with a manager for more than 1 hour and 45 minutes. You're a scammer. You suspended my account on Saturday after I paid 125$ on Friday and nobody to talk. You're forced me to pay 25$ extra for the reactivation during my trip. I found myself in the road without service. You steal my money and today it's 6:40 pm. I'm waiting for a manager more than 1:45 I'm still waiting and writing this post. You're a scammer and you have the worst customer service ever and I'm a writing right now what you deserve like a review on **.

The worst company. They lied about the phone being free. You charged me for it then the phone doesn't want to work. The caller ID doesn't work. When I try to answer a call nobody's there. They can't hear me so I called customer service and they said there's nothing they could do. The worst company ever. Do not go with these guys.