Cricket Wireless Reviews

They sold me a line and told me I could use an esim. After purchase they told me my esim would not work and that I would need to go to their store for activation. I live in a remote area and cannot make it out to their nearest store anytime soon. I told them, that's fine refund the account start up payment and I will go somewhere else. They refuse to refund the money other than a 10 dollar credit. So I am out like 30-40 bucks for less than 24 hours of service I couldn't even use.

Very bad customer service. I was told I got the plan for $45 for three months. Well, here it is a month in, and now saying I have to pay, went to ask why. Well, I was lied to and told the complete wrong thing, would not recommend.

I'd give zero stars if I could... WARNING: Incredibly frustrating experience setting up service with Cricket Wireless. I have been a customer for exactly 2 DAYS, and I have already spent close to 4 hours dealing with incompetent customer service, conflicting information, and an immediate service disconnection. If you are looking to switch carriers, be aware of how they handle new accounts (or any customer in general):

No customer service from any one including supervisor. I have been a loyal customer for over 10 years and cannot get my issue resolved.

So Cricket Wireless has been holding my phone number hostage since 3:30 yesterday afternoon. I switched companies, and they released my number and I was told that I would receive the esim by 6:10 at the latest. 6:10 came and went. I had to wait for my housemate to come home so I could call the wonderful team at Spectrum, who spent an hour on the phone with me last night trying to get it, with no avail, because Cricket still has the transfer status as pending and no customer service available after hours. So here I sit, 16.5 hours later, waiting for Cricket to open their customer "service" line. Idk why they call it that cause after years of being a loyal customer, they have treated me like nothing.

I had an extremely disappointing and unprofessional experience at this Cricket Wireless store. We came in to resolve an issue where we had been incorrectly charged for an extra line for over a year because the line was never properly canceled. Instead of helping us, the store manager became hostile and dismissive. During the conversation, the manager put the district manager on speakerphone. While the district manager was listening, the store manager began yelling and aggressively telling us to “get out of my store,” despite us remaining calm and simply trying to resolve a billing issue. The district manager did not intervene or attempt to de-escalate the situation.

First off the customer service is not very knowledgeable. They charge fees for everything. Example my bank blocked the payment because it was new. So they canceled my auto pay and raised my bill an extra ten dollars. Not good customer service.

Absolutely fraudulent terms of service. A TOTAL ripoff. "Service" agents have little or no knowledge of the product and lie about contract terms. STAY AWAY!!!

The customer service might say press 1 but it will hang up on you. Half the time the service doesn't work and they only discount a few dollars even if you have trouble with it for months. Prices are also higher than they claim.

I have been a customer almost 10 years and all I see is how they appreciate people that are new. Nothing for the people that has been there long. No appreciation. Nothing. We are thinking about finding a different provider someone that actually cares about the customers they already have. I have five lines. You guys are cheap but I I hate to give up my phone but I am sick of going into the store and you got deals for only the new people. It sucks and it’s not fair.

I've been a customer for many years. The problem I am having is that Cricket appears to be transitioning to non-human customer service & I am not okay with that. I'm seriously tired of the technocracy ending jobs and basically ending human relations. These technocrats want to employ zero humans by forcing us to work for free helping ourselves on their apps. And pay THEM for our labor while also using our phones as tracking devices. It isn't legal to make us work for them. It's happening through self-checkout stations in stores and company apps.

I understand their policy to show your ID in order to access your account. It is totally unnecessary if you're only paying a bill. The reps at their locations try to scam you all time. There is no reason for them to walk off with your ID but they do. Why does someone have to be an authorized user just to make a payment. For changes and add one I get but payments that’s just crazy. Now I’m giving someone access to my account just in order for them to make a payment for me.

We went to the Wrightsboro store. That woman is so rude it's unbelievable!. You can't hear her talk because she has a 4 foot speaker blasting. She doesn't listen and pushes for you to get another line. My husband lost his phone. All he asked for was the same number and she was absolutely no help. Other people walking out because of her attitude and rudeness. We went to Washington Rd and Sandra was so very nice. She worked hard to undue what damage the wrightsboro store did. Sandra spent a very long time helping us and her positive attitude and kindness was heartfelt. We give Sandra the highest score possible!!! Y'all need to fire that woman at the wrightsboro store, she's terrible. Thank you Sandra for every bit of your help. (Washington rd). You truly deserve praise.

Stay away from this company! As soon you have an issue, and believe me, you will, you are lost! The service is the worst ever experienced! They suspended my business number, because their roaming doesn't work. Excuses, but no help.

This phone company is not worth the cheap phone bills that they offer you because they will give you the runaround like they did me. I've been paying for a third line for 11 months, almost a year. It's almost $500 out of pocket and I cannot be credited for it all they wanted to do. When I called customer service to have them disconnect the line was tell me to go into the store and when I would go into the store they would tell me to call customer service and when I would call customer service yet again I would get the same response. You have to go to the store to disconnect the line that you want to disconnect. When I called customer service about this for the final time cuz I told them I wasn't paying my phone bill because of this. The only thing they could offer was to drop my reinstatement fee and knock $5 off a month out of $500.

I enrolled in bridge pay and paid $45 to have my bill extended 7 days, with $99 being owed for my next payment. On day 6, I enrolled in the bridge pay extension and paid another $45 to have my service extended another 7 days. 2 days later, my services were suspended until I paid the full $99. Cricket is refusing to give a refund for the second $45 payment, nor will they use it as credit on my account. My monthly bill is only 129 and with a $15 reconnect fee, that is $144. I have paid a total of $189 for ONE MONTH and they refuse to do anything or rectify the situation in any way. They are stealing money from customers and using "policy" as justification.

After the auto pay did not go through. I tried multiple ways to update. Phone app, website and phone. The system is terrible on the audio it took 20 mins on hold waiting for someone.

Carlos was great! Was patient and called Verizon for me as they were difficult before I went to Cricket. Carlos was focused, calm and knew pricing off the top of his head. He cares about his job. I hope my 5 stars help today! I have a new customer for him in 2 weeks 'cause my roommate liked my new Motorola Moto G Power 5G I got yesterday***. Thank you Carlos for the good store visit in Orvl. God bless you!

I was having a really bad day and the crew is awesome. I had so many problems I thought I'd be in there for hours, and they had me out within minutes and even got me laughing. The Trenton store has always done me right.

This wireless provider is garbage. The only reason I switched is to have coverage and unlimited use in Mexico, let's hope I don't regret that too. Let's see, where do I start? 2 months ago I went into a Cricket store in Arkansas, desperate because my other phone (Boost) had been completely destroyed and I had little familiarity with the area I was in. The employees "helped me" get hooked up with a "free phone" that they recommended. They also claimed that the accessory bundle was "included". It was not. I was charged $60 for crap I don't need.

Cricket has the very worst customer service EVER!!! You get what you pay for, and that is so true when dealing with the cheap company. You will regret it.

Watch out setting up auto pay, they will tell you your card was denied and charge you 15.00 to restore service...

Went to 6 different store to help with my voicemail locked. Nobody knew what to do. Call Cricket service 7 times and was hung up 3 times. 2 times spoke to customer service support. Gave me another number. Try number. Was hung up again. Very bad service.

I will give them a zero-star rating, but I can’t but basically what they did. They tried to gaslight you into thinking that what you’re saying to them is incorrect cause I tried to transfer my phone number to Verizon, and it was basically being super unhelpful. Try to make me feel like I’m crazy for one to do so, so the point where I just hung up and called Verizon, which was super helpful and had great communication.

The company changed my plan, charged me more money per line and gave me less data for more money. They never told me at point of sale for my razor phone that they put a lock on it even though I paid for the phone in full. They made it very difficult to port out my phone line. I spent 3 1/2 hours the first try and finally succeeded the 2 try that took over 1 1/2 hours. I intent to file a complaint with the FCC and take legal action if possible.

I'd give Cricket a 0-star rating for Customer Service if I could. They are quite happy to take your money, but unable to provide service for the money. I spent 23 minutes after dialing 611 to speak with an agent on Friday around 10 am EST. As soon as I started talking when the agent came on line, the call dropped within 30 seconds. No one bothered to call me back. So, I tried live chat. On the first attempt, after a 6-7 minute wait, the agent dropped because I didn't type fast enough for them.

Pretty Rick helped my wife set up our phones for the new msg app. He was patient and helped us with a smile. He definitely saved us.

Nothing wrong with the service, but for the love of anything they have the poorest customer service. Whether it be online or on the phone it doesn't matter you can't reach anyone to help you with things you need. Very disappointing.

I purchased a cellphone through a promotional offer that required maintaining a $60/month plan for two months. I have fulfilled that requirement in full. However, after completing the two-month period, the company is refusing to allow me to switch to a lower-cost plan. When I contacted customer service, I was told that the promotion is still “not over” or that the system does not allow the change, despite the stated terms having been met. Each time I raise the issue, representatives claim they are “escalating” the situation, but no resolution is ever provided. This appears to be a tactic to force customers to remain on a higher-priced plan beyond the agreed promotional period. The lack of transparency and failure to honor the terms of the promotion is misleading and unfair to customers.

I made 2 payments of 63 dollars and I still have no service. The money in my bank account also was taken from it for this transaction twice. Can't get a hold of anyone until 9 am, which puts me with no phone until then. I have to go to work and make use of my phone. Making it very stressful.