Cricket Wireless Reviews

Been with Cricket since June 2024, service was better than AT&T, 2025 came. Started seeing signal issues, but still functional. February 2026 came. Increased signal issues and the nightmare began. June 24, 2026 9:00 MST first I lost internet, by 1000 am I lost texting, by 1100 am lost voice service. Everyday since call after call to 611, most calls never connected. 8 days in over 100 calls and I'm totally off the network 22 hours a day, all LTE disappears by 615 pm, basically no service or E911 access at night.

Absolutely the worst cell carrier. When I purchased my phone and plan was told, when I asked, that it was unlocked. After a short period I had to switch carriers and when I tried to activate my new ESim AFTER CRICKET AUTHORIZED the switch, I got a message from Cricket that my device was locked and was not available to switch carriers. Called cricket to have my account reactivated immediately and was denied and told to pay another $40. I had 10 days left on my plan. Just needed my account reactivated. I explained to the agent that as a disabled individual I need my phone for doctors etc. Was basically laughed at and told pay up the $40 bucks and you can have your plan back. When I asked to speak with a supervisor I was put on hold and no one came back on the line. SHAME ON CRICKET.

I just called the Glen Burnie office on Ordiance Road office 10:14am 7/1/26. It appear to be an ** female answered the phone. Her voice was uninterested, rude, irritated, extremely agitated by my questions to her regarding my previous phone problems and could she recommend any phones. Her answer to every question was, "All our phones are good with wifi. All our phones take good pictures," etc. Meaning she was aggressively letting me know regardless what I ask was the same answer and not to ask any more questions. She needs to be immediately removed from this office. I am a 55 years disabled and pain and have health problems so before I make to trip on MTA Mobility bus. My next question was could your office set the new phone up for me once purchased. I was afraid to ask because her behavior wanted to to immediately switch my long time good paying service to another carrier. I been with Cricket since 2014. THIS BEHAVIOR IS UNEXCEPTIONABLE!

We have been long time customers with Cricket wireless and as a former AT&T customer like that Cricket is on their network. My main issues are phone upgrades to existing customers. We are not offered the same phone pricing options as new customers. For example, today I looked at upgrading my iPhone XR to an iPhone 15. New customers were charged $349.99, as an existing customer I would need to pay $629.99. I also looked at an iPhone 16e which was $0 to new customers and $599.99 to existing customer. Cricket has great monthly rate plans, but the fact that they do not extend the same offers to existing customers is very discouraging.

I switched to Cricket for my friend to have a 4th on her plan. I ended up switching to my own plan about 4 months ago. I was not given the option to pick my plan. Instead they “grandfathered” my plan and I’ve been paying $70, $30 extra a month, for their most basic phone. I brought this to their attention and the most they can do is give me a $10 credit for overcharging me by $100-120.

Cricket Wireless has the absolute worst customer support of any service in existence! You will be placed on hold, then after about 8 minutes you will be disconnected. They truly suck the worst. They also have data breaches, meaning that your credentials may be leaked to hackers. Then you may get an automated text saying something fishy is up with your account. There is no way to respond! Again, cricket support sucks. The in store support is excellent, but you have to drive to a store.

While it is marketed as a budget-friendly option, I have gone through two of these phones in just two weeks because the screen is incredibly fragile. My first phone slipped from less than 12 inches high; the screen shattered completely and became unusable. The second phone suffered a similar minor drop and is now barely usable.To make matters worse, Walmart does not stock cases in-store for the Icon Pro or Icon Plus. You are forced to buy a case online and wait for shipping, leaving your phone completely vulnerable in the meantime. Between the two replacement phones, I've spent $200 in two weeks. I would have been much better off going to AT&T, spending $250, and getting a durable phone like the iPhone 17 Pro. Highly disappointed in the build quality.

I'm so tired of Cricket changing my plan around. I have talk and text unlimited but it seems every time it's around payment time it gets screwed up and no one at cricket knows the plan I have anymore. Every time I try to make a bridge payment they only allow me to pay the full price and I don't have my settings to automatic payment. It really screws me around. I'm tired of the foolishness and the extra 5 dollar phone grab is wrong. It's taking advantage of loyal customers that's helping you thrive and stay in business. I'm disappointed because this company started out really good.

If I could give them a half star I would. The customer service stinks. They are very rude and not helpful.

Despite being a long time Cricket customer for over 15 years, I had one of the worst experiences I’ve ever had at Cricket. I came to Cricket because I needed reliable internet for my college classes. The Cricket service performed terribly in my area, with speeds that were unusable for schoolwork. After spending money on a new plan and phone, I returned to the Angleton store within the 7 day return period I was told about. That’s when the problems started.

The monthly insurance subscription goes to nothing but approved repairs. You will have to pay out of pocket for other repairs and replacements ranging $40-$1000. The monthly payments do not cover the phone. Save your money.

Phone was turned off after Bridge Pay payment was made in time. $5 credit. What a joke.

Today I visited the Maryville Tennessee store East Broadway for service. Had a great experience with Eduardo. When it came time to fill out the survey I hit the wrong number. I was very satisfied with him and he's got me talked into doing the internet. I just wanted to clarify that and clear all that up. Thank you Eduardo.

I am not receiving text messages. I called customer service to try and get this figured out and was not able to speak to a real person. I'm seriously considering switching to a different phone service. These messages were and are important!! Speaking to a computer is NOT helpful!!! Hire REAL people!!! Do better!!!!!

Got a phone off my daughter on 6-8-26. Went online to get phone going. Paid the activation. Money came out of account real fast. They told me to go to a Cricket store for help. Well...that didn't work either. Their people couldn't help either. Called customer support. Guy told me I was out of luck. It shows the phone active. Well, it's not. I can't get my money refunded because of a rule (which I never saw) about no refunds. Cricket is nothing but a bunch of thieves. I wouldn't send my worst enemy there. I'd give a minus 10 on stars if I could.

Do not go to the store at 56th and Keystone, my hotspot is not working. The staff tried to say I did not know how to utilize my hotspot, and it is actually Cricket that is not providing the service I need. They also tried to sell me a phone when my current phone is working, and it has something to do with the company. They were condescending, disrespectful and very rude, and I feel I experienced ageism today.

They sold me a line and told me I could use an esim. After purchase they told me my esim would not work and that I would need to go to their store for activation. I live in a remote area and cannot make it out to their nearest store anytime soon. I told them, that's fine refund the account start up payment and I will go somewhere else. They refuse to refund the money other than a 10 dollar credit. So I am out like 30-40 bucks for less than 24 hours of service I couldn't even use.

Very bad customer service. I was told I got the plan for $45 for three months. Well, here it is a month in, and now saying I have to pay, went to ask why. Well, I was lied to and told the complete wrong thing, would not recommend.

Me and my wife had problems with Cricket but we went into the North Myrtle Beach cricket store on highway 17 the both ladies who help us were wonderful and very helpful. If you or a friend or even a love one send them to the north Myrtle beach location the manager in there is a very pleasant person to deal with and very helpful. Do not I repeat do not go to the 3rd ave location at Myrtle Beach. Go see my friends at the north Myrtle beach location above bear foot landing in North Myrtle Beach.

I'd give zero stars if I could... WARNING: Incredibly frustrating experience setting up service with Cricket Wireless. I have been a customer for exactly 2 DAYS, and I have already spent close to 4 hours dealing with incompetent customer service, conflicting information, and an immediate service disconnection. If you are looking to switch carriers, be aware of how they handle new accounts (or any customer in general):

No customer service from any one including supervisor. I have been a loyal customer for over 10 years and cannot get my issue resolved.

So Cricket Wireless has been holding my phone number hostage since 3:30 yesterday afternoon. I switched companies, and they released my number and I was told that I would receive the esim by 6:10 at the latest. 6:10 came and went. I had to wait for my housemate to come home so I could call the wonderful team at Spectrum, who spent an hour on the phone with me last night trying to get it, with no avail, because Cricket still has the transfer status as pending and no customer service available after hours. So here I sit, 16.5 hours later, waiting for Cricket to open their customer "service" line. Idk why they call it that cause after years of being a loyal customer, they have treated me like nothing.

I had an extremely disappointing and unprofessional experience at this Cricket Wireless store. We came in to resolve an issue where we had been incorrectly charged for an extra line for over a year because the line was never properly canceled. Instead of helping us, the store manager became hostile and dismissive. During the conversation, the manager put the district manager on speakerphone. While the district manager was listening, the store manager began yelling and aggressively telling us to “get out of my store,” despite us remaining calm and simply trying to resolve a billing issue. The district manager did not intervene or attempt to de-escalate the situation.

First off the customer service is not very knowledgeable. They charge fees for everything. Example my bank blocked the payment because it was new. So they canceled my auto pay and raised my bill an extra ten dollars. Not good customer service.

Absolutely fraudulent terms of service. A TOTAL ripoff. "Service" agents have little or no knowledge of the product and lie about contract terms. STAY AWAY!!!

The customer service might say press 1 but it will hang up on you. Half the time the service doesn't work and they only discount a few dollars even if you have trouble with it for months. Prices are also higher than they claim.

I have been a customer almost 10 years and all I see is how they appreciate people that are new. Nothing for the people that has been there long. No appreciation. Nothing. We are thinking about finding a different provider someone that actually cares about the customers they already have. I have five lines. You guys are cheap but I I hate to give up my phone but I am sick of going into the store and you got deals for only the new people. It sucks and it’s not fair.

I've been a customer for many years. The problem I am having is that Cricket appears to be transitioning to non-human customer service & I am not okay with that. I'm seriously tired of the technocracy ending jobs and basically ending human relations. These technocrats want to employ zero humans by forcing us to work for free helping ourselves on their apps. And pay THEM for our labor while also using our phones as tracking devices. It isn't legal to make us work for them. It's happening through self-checkout stations in stores and company apps.

I understand their policy to show your ID in order to access your account. It is totally unnecessary if you're only paying a bill. The reps at their locations try to scam you all time. There is no reason for them to walk off with your ID but they do. Why does someone have to be an authorized user just to make a payment. For changes and add one I get but payments that’s just crazy. Now I’m giving someone access to my account just in order for them to make a payment for me.

We went to the Wrightsboro store. That woman is so rude it's unbelievable!. You can't hear her talk because she has a 4 foot speaker blasting. She doesn't listen and pushes for you to get another line. My husband lost his phone. All he asked for was the same number and she was absolutely no help. Other people walking out because of her attitude and rudeness. We went to Washington Rd and Sandra was so very nice. She worked hard to undue what damage the wrightsboro store did. Sandra spent a very long time helping us and her positive attitude and kindness was heartfelt. We give Sandra the highest score possible!!! Y'all need to fire that woman at the wrightsboro store, she's terrible. Thank you Sandra for every bit of your help. (Washington rd). You truly deserve praise.

Stay away from this company! As soon you have an issue, and believe me, you will, you are lost! The service is the worst ever experienced! They suspended my business number, because their roaming doesn't work. Excuses, but no help.

This phone company is not worth the cheap phone bills that they offer you because they will give you the runaround like they did me. I've been paying for a third line for 11 months, almost a year. It's almost $500 out of pocket and I cannot be credited for it all they wanted to do. When I called customer service to have them disconnect the line was tell me to go into the store and when I would go into the store they would tell me to call customer service and when I would call customer service yet again I would get the same response. You have to go to the store to disconnect the line that you want to disconnect. When I called customer service about this for the final time cuz I told them I wasn't paying my phone bill because of this. The only thing they could offer was to drop my reinstatement fee and knock $5 off a month out of $500.

I enrolled in bridge pay and paid $45 to have my bill extended 7 days, with $99 being owed for my next payment. On day 6, I enrolled in the bridge pay extension and paid another $45 to have my service extended another 7 days. 2 days later, my services were suspended until I paid the full $99. Cricket is refusing to give a refund for the second $45 payment, nor will they use it as credit on my account. My monthly bill is only 129 and with a $15 reconnect fee, that is $144. I have paid a total of $189 for ONE MONTH and they refuse to do anything or rectify the situation in any way. They are stealing money from customers and using "policy" as justification.

After the auto pay did not go through. I tried multiple ways to update. Phone app, website and phone. The system is terrible on the audio it took 20 mins on hold waiting for someone.

Carlos was great! Was patient and called Verizon for me as they were difficult before I went to Cricket. Carlos was focused, calm and knew pricing off the top of his head. He cares about his job. I hope my 5 stars help today! I have a new customer for him in 2 weeks 'cause my roommate liked my new Motorola Moto G Power 5G I got yesterday***. Thank you Carlos for the good store visit in Orvl. God bless you!

I was having a really bad day and the crew is awesome. I had so many problems I thought I'd be in there for hours, and they had me out within minutes and even got me laughing. The Trenton store has always done me right.

This wireless provider is garbage. The only reason I switched is to have coverage and unlimited use in Mexico, let's hope I don't regret that too. Let's see, where do I start? 2 months ago I went into a Cricket store in Arkansas, desperate because my other phone (Boost) had been completely destroyed and I had little familiarity with the area I was in. The employees "helped me" get hooked up with a "free phone" that they recommended. They also claimed that the accessory bundle was "included". It was not. I was charged $60 for crap I don't need.

Cricket has the very worst customer service EVER!!! You get what you pay for, and that is so true when dealing with the cheap company. You will regret it.

Watch out setting up auto pay, they will tell you your card was denied and charge you 15.00 to restore service...

Went to 6 different store to help with my voicemail locked. Nobody knew what to do. Call Cricket service 7 times and was hung up 3 times. 2 times spoke to customer service support. Gave me another number. Try number. Was hung up again. Very bad service.