Cricket Wireless Reviews

I had a bad experience with Cricket. I would never refer them to anyone. I had a billing issue and in the 1 1/2 hours they couldn't help me resolve the issue. They place you on hold just to come on the line and explain the same thing. If you ask for a supervisor I had to wait 30 minutes and then they hung up. If you have a billing issue and you want a refund. They say they can't refund any money due to them being a prepaid company. I didn't get any service at all. Don't use auto pay because every month it's different amount.

I wanted to save money on my phone. I decided to go with another company. They took the money for April out of my account. I am not with Cricket anymore, so I asked the guy if I would get my money back. He said no. I feel like I should get the money back. I am very disappointed in Cricket taking money. That’s not their money. I didn’t use service on phone for Cricket that month. I have been with them for years.

The worst customer service ever. I paid my full bill on their Website which was $85.00. I woke up the next day to my phones being turned off. I called and they said that I still owed $25.00 and now I have been assessed a $15 reconnect fee. I asked how because the website literally zeroed out my balance after making the $85 fee. They said they sent me a text message last week saying my full bill was $110.00 and regardless of what their website said I should have paid $110.00. I told them that didn’t make any sense. They were rude, they refused to remove the reconnect fee and when I continued to try to explain I was hung up on. I called back several times and no one would help me.

They have, hands down, the WORST CUSTOMER SERVICE. Very difficult to deal with them as far as billing. I tried to change my debit card for auto pay for two months. I had to go to a store to make a payment while they figured out the auto billing after 3 years of being on it.

I ordered a mobile hotspot on March 2nd. On March 17th I was wondering where it was so I checked the tracking and it said it was delivered on the 4th. When I contacted Cricket they told me they would not send a new one or refund me. I had to call ups. I ended up filing a claim with my bank because I needed Internet now. I'm not going to find that lost package and do your job for you. This prompted my bank to quit doing services with me. Apparently this was the 3rd claim in a few months. Someone needs to make this right though.

Over and over again these people lie to you. Their customer service does not try to help. They act like they do their own foreign department over in another country the bridge pay they're supposed to have 7 days and they don't give you 7 days. They give you six days so they lie to you as a lot of other things to do false advertisements over and over again. Their free upgrades lie, the plans are lies, always something hidden. Go to AT&T or elsewhere, Do not go with Cricket, You will regret it.

Don't waste your money on Cricket Wireless. It Sucks!! It Sucks!! And It Sucks!!. It Reminds me of Assurance Wireless and that old commercial, "Can you hear me now? Can you hear me now? Can you hear me now." Drop phone calls, voices dodging in and out, it's like they paying Peter to pay Paul.

I had Cricket for more than 5 years. They changed my plan without asking then when I tried to change it back they told me my old plan was no longer available. I had to take the new plan at double the price. When I talked to customer service they were rude and not helpful at all.

February is the shortest month of the year, yet my phone has been disconnected from service. Service I paid for a FULL MONTH. I'm a FIRM Believer that Cricket Wireless KNOWS of People living on 'Fixed'/Government Incomes. Cricket KNOWS when these funds are going to be available to the people for bill payment and they PURPOSELY apply these adjustment for receiving the five-dollar reconnection fee from every individual on a fixed income during the SHORTEST months of the year. It's a RUSE, a SCAM and it's WRONG.

On February 3, 2026, I went to the Cricket store located at 1739 E. Carson Street, Pittsburgh, PA 15203 to purchase a phone. I specifically stated that I wanted to spend under $100 if possible. Despite this, the sales associate attempted to sell me a $150 phone, ignoring my stated budget. In addition, I was never informed about insurance at the time of purchase and had to call later to add it. I was also sold a refurbished phone that turned out to be faulty. To make matters worse, the phone was not registered correctly in the system.

Hello I had my phone for one month. Those weeks were full of nothing but spam calls from many different callers. Cricket will tell you to download a app that doesn't work and when you look at your settings in your phone there's app tracking your phone which leads to the spam calls. Cricket phone isn't safe because millions of companies have access to your private information so cricket never helped me. They lie and don't listen. Let me save you the drama. Shop somewhere else. A total waste of your time.

A Cricket Wireless employee named Kaitlyns F has defrauded me by overcharge on my monthly phone bill twice. Another Cricket Wireless employee named Yamileth H has verbally harassed me twice. In addition I have reasons to believe I have been discriminated against based on race and Foreigners unlawful agendas by Cricket Wireless employees.

I had walked into Cricket and Leah greeted me and was very patience with me and helped me. I was very satisfied. I walked out with a iPhone 16 e and I will definitely recommend cricket to other people that are looking for a cheap plan with great service.

I purchased a new phone on Jan 20, I also purchased a case and screen cover. About a week ago the screen cover started coming off. I went to the Cricket store on Rural and Guadalupe and spoke to Abdul who was rude and condescending. It said I had to pay for another screen saver. I disagreed. It should last longer than a few weeks. He finally decided to give me one but he did a horrible job putting it on. It has fingerprints and he said he was doing me a favor and they don't replace them. I paid 24.99 for the screen protector and was not going to pay for another one. I told him I was going to contact the Corporate office but you aren't able to do that either. I will not be renewing with Cricket.

The store located at 5689 W Touhy (which is not even registered with BBB) has the worst customer service I ever experienced. The worker had music blasted so when she asked me for my telephone number twice she still couldn’t hear me. So I suggested for her to turn the music down so she can hear me (the customer). But I guess that made not much sense so she refused and also refused to assist me open an account. She told me to call the police because she’s having a bad day. Way to Go lady. You just lost a faithful customer.

My friend and I had the best service from Christian C in the North Fort Collins, Colorado store. He helped switch a phone over and made it so easy. He was extremely knowledgeable, swift and patient. I'd suggest this store to all my friends. Thank you!!!!

CEO of Cricket Wireless LLC. In November 2025, my husband purchased a new Samsung Galaxy Z Flip. Since then, Cricket Wireless has repeatedly suspended his service, alleging he is sending spam or fraudulent messages, even though he only contacts individuals in his personal and business networks. We understand if payments are not being made, but his autopay is set up monthly, and his number is still turned off without any warning. This is an unacceptable customer experience, and he was told he cannot use his new device to switch carriers. He serves as a community leader for the NAACP, a church leader, and president of a Christian organization. As part of his responsibilities, he sends hundreds of text messages daily. Being told by your representatives that this is unacceptable raises concerns about discriminatory treatment.

I have had Cricket for 8 years because of the pricing. And the acceptable quality of coverage which has always been manageable for us, but the customer service presents itself as bad but I believe that is intentional. Making changes to your account is near impossible. Like when I wanted to add a line, it happened in 5 min or less but when I was ready to remove a line, I had to go to a store because they just conveniently have long wait times like 20 or more minutes. I opted to do it through text and no one ever contacted me back. These things are not just oversight, they are on purpose.

First of all, I want to start by saying I’ve been with Cricket since I was a kid. Barely ever needed a bridge, can’t really think of a time my service has been cut off. But what has me frustrated is how do people just coming into the company to get better deals on Phone than loyal customers? You would think if you’d be with them consistently for more than a decade that they would give you some type of break, but I guess not.

I have had Cricket for many years without issue. In 2025 I had several issues with service and internet on my phone and it is still happening early 2026. Today let me know exactly what kind of company Cricket is. I called tech support for no internet on my phone. The extremely hard to understand lady was polite but detrimental to my phone. It took her 5 minutes to delete everything important and make the phone even less usable than it was. Then it took 35 minutes of me telling her I'm not interested in buying a home electronic insurance program. She would not do any more tech support until I bought the plan.

I've been a customer for 5 years. The first 3 years of service was awesome then I had to get another phone because mine was outdated. I've had problems ever since, I called Cricket and was put on hold then they hung up, I tried talking to them on their app, big waste of time you have to argue for 30 minutes on why you want to talk to a human and not a bot. Then they put someone in a chat they start typing a message then stop you text them and ask anyone there, nothing so you leave the chat about 2 days later you get an email asking how are we doing, REALLY, I'm looking for something better now, because the Internet is hit or miss with them.

I just spent over an hour writing a review and apparently it was rejected. So I'll make a detailed report of why I'm upset, short. Have now spent over 6 hrs since Jan 9th between trying to contact customer service, a supervisor, driving to the nearest cricket store and now writing reviews. Nobody would/could help me. I was charged $90 even after I cancelled 1 line and changed the other line to a $30 plan on my service due date. I paid $90 for 1 month of service and they would not credit my account for the other $60. That means I paid $90 for a service I never received. Isn't that illegal?

Service is the worst I have had with a provider.. I get number changed cost 15 dollars, They give you a recycled number from someone else's phone number, you get all that person scam calls and plus yours. I hate you, you cost me a lot of money..

Extremely poor on-line chat support. I waited for 20 minutes, only to have the tech disconnect the chat session. The second session I immediately tried turned out to be after hours, and I was NEVER able to get assistance. The Chat Bot is limited and only good if you want to pay a bill.

We went to Tiffin, Ohio, and had a gentleman named Sammie. I ordered a iPhone 17 Pro Plus. My husband got his phone. He had changed, got the wrong phone, he ordered a iPhone 17 which was wrong one. When took it into store, he called me and my husband liar, that not what we ordered, not once, not twice but over three times that he didn’t order the wrong phone, it was us. So end, I never charged mine and we ended up taking my husband to somebody else. Now, they don’t want to give me my money back for the 67. I of to change but never did. When you call their corp, can’t get any way body speak English, terrible company, stay away. Stay away from the Tiffin store and Fremont, he works both places.

The service is fine, with good coverage. The plans are affordable. However, customer service is awful I have had issues with changing bill payment methods through their website, and if you go into a local retailer for help with that, they charge you 5 dollars on your bill for the in-person help.

I had Cricket Wireless service. I like Cricket because I love to hear the crickets, it's something to smile about, and they have a cool starting screen of friends who better not be customers or employees hahaha. However, I am kind of hurt or sad because they gave me a number an official number, which is not 813 where I live and where I bought it from. in Tampa, FL, it was the 656 number (so scammy) and as far as I know 813 is official Tampa.

I have been calling them for the past 4 days and each time I asked to speak to a supervisor, the call was disconnected. They keep cutting my phone off. Each day, I call back to have it cut back on and they can’t help me.

The service is actually trash. And they overcharge when you miss a payment. It's a reason they are the bottom of the barrel service. I will not be returning. TRASH!!!! Wouldn't recommend a deaf dog to get service with Cricket.

After more than eight years with Cricket Wireless, I always felt satisfied with the service. It was reliable, and over that time I paid more than $9,600 for four lines. I stayed because things worked well. Recently, around Christmas, I decided to transfer our phones to a different provider that offered a better deal. In order to transfer the numbers, I paid my bill on December 29. Only a few days later, on January 2, I asked to cancel the service — and was told there would be no refund at all, not even a partial one, even though the phones were inactive and I didn’t use any data during that time. For me, this was very disappointing.

Worst company today. Early in the morning I was in that middle of my job with I Need my cell to work and they disconnected my service for no reason and my service it’s was good till 7th of this month. That’s Shame. Leave me in the middle of nowhere with no internet. I was away from home. I couldn’t use my map or anything like that to come back home.

Very unhappy with the fact that I paid insurance on my phone the razor but can't get a replacement and my upgrade price isn't a upgrade. Will be shutting my service off and going to a new company. Very unhappy.

It is worst company. Cricket which is ATT owned has contributing to bad environment by not unlocking the phones which are brand new and paid fully. It is creating ton of electronic waste. Visible owned by Verizon is best and also unlocks the phone in 60 days.

I called the Lebanon Mo Cricket for assistance on my account. The worker which her Name is Devine answered the phone very hatefully. And as I was getting on to my little girl because she was being loud she proceeded to tell me I didn’t have to be a ** to my child. I feel like the worker she be let go for even using that kind of language at the work place and even with a customer for correcting her child.

Was given the price of a phone for my son who has been with them for 2 years. When I get there, they tell me that the price was for only customers switching over and I’d have to pay full price. Then they had the nerve to asked if I wanted to switch over. I said no. I’m with Verizon where they value their loyal customers. Not just the new ones. I will be putting him on my plan…

I purchased a phone around Oct. Never renewed plan as it was for my kid. He just uses for YouTube and games on wifi. Now the device is locked and unusable without using it for 6 months on a plan apparently .... If I could rate zero I would. Terrible business model. I paid in full for the phone. It's mine. I shouldn't be forced to pay a plan to use it on wifi. Will be buying him a Straight Talk phone and telling any and every one not to buy this garbage from Cricket.

I've been with Cricket for more than 10 years and in this day and age of companies bleeding customers for every penny, Cricket is a lifesaver. I've had the same price for years and it's affordable. I can get used phones online and swap them out every couple years with no issues. My coverage is good. I'm extremely happy and will continue to stay with Cricket as long as it stays like this.

I have been a customer of Cricket for years and I have never had any issues. Within the last year or two customer service has gone in the dumps! Cricket has added REAL TIME TEXT! I HATE IT! I cannot uninstall, turn it off and cannot remove it! I spoke with customer service online. They cannot fix the issue, told me to go to another provider to fix the issue. So let me get this right, Cricket who is my provider wants me to go to another provider to remedy something they did? This makes no sense. I even told them I will go to another provider if they can't fix this. Thank you and have a nice day was the response! Leaving Cricket!!!!

I am very disappointed with Cricket’s international service and customer support. My son is traveling in Europe, and I purchased a $25 / 5-day Cricket International Passport plan for him. Unfortunately, the service never worked at all. He had no data or service despite having roaming enabled correctly on his phone (this is a very basic setting, and I am confident it was set properly). I contacted customer service, and due to the time difference, they told me they would call my son the next day at noon to confirm his phone settings. However, no one ever called him, as promised.

I switched to Cricket Wireless in October 2025, purchasing their $60 per month highest premium plan, $12 per month for device protection, and a Samsung S25 FE for $299. The network failed before I even left the store. The salesman spent hours on calls with customer service, only to be told "a tower is down"—the same excuse I received for days afterward. What I experienced on their "top-tier" plan:

Called Cricket tech support on 11/20/2025. Tech guy said I must call warranty dept the next day 12 hours later. Called received message "due to lingering than normal wait times leave number and we'll call back." I never got a call but I've called several times more. Today I called Cricket directly. Rep said I never called before. She asked for the number I was given. I gave it. She said it's a FAKE number. The tech guy gave me that number from inside Cricket. SMH.

They tricked me and took my money. They made a mistake, and all they did was apologize. I've been with Cricket 10 years. I can’t believe they would deceive me, I so disappointed with them. They made a mistake, but they didn’t return the money.

My phone was stolen and when I tried to cancel the account/service Cricket (in store and via customer service line) told me that without the 4-digit pin that they couldn't do anything to help me, even with a photo ID in person. I filed a police report, obviously. Fast forward two months and my phone number is texting my phone contacts asking for money. I have since found the pin number and attempted to turn the service off again. The pin has been changed, and Cricket is still unable to help me. The bill is going to the phone as a text, allowing the thief to pay for the ongoing service. Do yourself a favor, don't use cricket. If you do, don't lose your phone.

Horrible Services at the Parker Road Cricket in Denver, CO. I was told by the Cricket 800 telephone number I had to go to the store. I went to the store, they said they couldn't help. They didn't even try. Two very horrible and nasty people. Glad I left them.

My wife and I have been with Cricket Wireless for more then 15 years and for the 4th straight month or more I call the customer service number receive my bill due date and on that date I awake my phone has been turned off. I was talked to rudely. I spoke with different people and they were not interested in helping me. One lady my wife calmly spoke to regarding my matter Marylin and she hung up on my wife. My phone still off until I get to the store today to pay. The problem is within the system but no one will listen to hear and or to understand. The customer service has been horrible lately. The representatives today 12/15/25 was horrible. This is when I called 611. Not inside of any store.

I would like to share my sincere and heartfelt appreciation for **, an outstanding employee at Crickets located at 919 Main St, Waltham, MA 02451. From the moment I interacted with her, it was clear that she is not just an employee — she is someone who truly cares about her work and treats every customer with respect, attention, and professionalism. ** demonstrated remarkable patience, kindness, and a genuine willingness to help. She listened carefully, explained everything clearly, and handled the entire process quickly, accurately, and with a warm smile. Employees like her are incredibly rare — people who not only do their job exceptionally well but also put their heart into it. Her attentiveness, responsibility, and positive attitude deserve special recognition.

They sent me a new phone that was defective! Horrible customer service! I have to wait 10 days to get my money back! AND you are calling India to talk to anyone. Good luck there couldn't understand anything anyone said.

Bought a phone from Cricket in person a month ago, and was given a random jumble of letters and numbers as a username. Went back to the store to change the username and ask why I was receiving calls & texts from strangers. Front desk employee informed me I had to call 611 to change number at a fee & to change the username. Called 611 ended waiting on the line for hours, asked to be called back the first time. And received a text from a "Dorothea", hours go by with no response to instantly getting a message from a Samantha asking for my information again with almost no time respond before canceling the conversation. I'm switching lines asap.

The cricket store on FM 78, they have no customer good skills at all. I’ve gotten to a different store and they’ve helped me there so much better. I needed to add a line and they couldn’t helped me supposedly because my account was an old account. Then I needed to cancel a line. They couldn’t help me because I needed to call customer service on the phone instead.

I AM QUALIFIED TO GIVE A REVIEW SINCE I'VE BEEN A CUSTOMER FOR OVER DECADE! I CAUTION ANYONE, DO NOT USE THIS SERVICE‼️ What I have experienced in the last week has been horrific! I added a new phone line and they assigned me a number with an unusual area code for my city. Turns out that my daughter couldn't log in to different sites with this number because the number is unverifiable and Cricket is aware that this is an issue, but said that there's nothing that they can do about it. My daughter works for the government so she's had to take time off because she can't log in with her phone.

I have had Auto Pay for years. I went to make a phone call and my phone service was cancelled. I called customer service and they're going to tell me it's my bank's fault. So now I won't receive the credit of $5.00 per month plus $5.00 credit more this month was supposed to be applied. I will be finding new service elsewhere. Don't waste your time with Cricket phone company unless you like being drained for your hard earned money.

I do not recommend Cricket Wireless. The service used to be good, but no longer. I've had service with Cricket for about 10 years. This past year has been horrible! It started with losing service in my area due to a "deteriorating" cell tower. It's funny how when everyone started calling BS on that, it suddenly started working again. The myCricket app refused a payment last month due to incorrect information. The information for my debit card was not incorrect! I tried paying through the automated phone service and through the website as well. All were declined.

I feel the Cricket on commercials doesn't have enough body parts. It talks. It has no neck, nor chest. The legs extend from under the mouth. I don't understand how a thing can talk without body parts to show it's a real character with body parts that allow it to talk. I believe the commercial should be removed from TV and readdress the cricket's body as soon as possible.

I am writing to express my deep frustration with the customer service I have received over the past three days regarding the activation of my eSIM. Despite multiple attempts and countless calls, my issue still has not been resolved. Every time I contact customer support, I am given the same explanation—that the system is undergoing an update. If this is truly the case, it raises serious concerns about the reliability of your systems. It is difficult to believe that a company’s system would require updates every hour, every day, for several days in a row, especially when customers are left without service as a result.

Poor customer service. Website not user friendly. Chat is automated. Employee in store not helpful; ignored me when I walked in and seemed bothered to have to do her job; she said she was unable to give me transfer pin— even though I told her I had already tried 4 times to get thru on the phone. I have called 16 times today with no resolution. After 14 attempts finally spoke with representative that said it takes 4 hours to escalate and after holding for supervisor I hung up after a 35 minute call.

I been. With Cricket for 7 years!!! At first they were ok but last 3 months they been somewhat thieves. I been with cricket for 7 years at first they had me set up on Auto pay for 5 gb data and unlimited calls and text. They in the last 3 months haven't ran an Auto pay. I had to walk my payments in to the nearest cricket facility.... Where they charge you 5.00 more.... Last payment I ran through cricket they refused my payment the next day and turned off my services.... I need my cell for work.... I finally said enough enough so I went to T-mobile....now all of a sudden the payment they refused to the through my credit card was put through....for 67.00? Thieves!!! I will never use cricket again!!!!

Absolutely horrible customer service and coverage. Please do not give this company any more business, they could not care less about their customers or whatever they may be experiencing. In the past 24 hours I have been unable to use cellular data nor make phone calls and everytime I call into the support line I get told to reset something different and wait for a scheduled call minutes after, the calls never come. This is genuinely the worst experience I have had with any service provider in my life, and before this I had Mint Mobile which wasn't the best either but at least it worked.

I went in to buy a phone and there is this hateful female that works in the store. She had the worst attitude ever. Mind you she was on the phone arguing with some guy and then I said excuse me and she about snapped my head off. Will definitely be changing services.

The service is good. I've with Cricket since 1997 in Oklahoma. The only problem I see the people that been with this company for a long period of time can't get the same treatment with your products or any benefit with your product as the people that first time they open accounts with cricket. You give them better service with your product and us older member pay through our teeth for new updated products. We don't get no breaks on anything. That my issue with cricket. When you all first became a phone service we were treated the same. What happen.

Hello my name is Kenneth and I've been with Cricket wireless for a number of years and have been somewhat satisfied with my service up to this point, I had to file an insurance claim for my device. Paid my deductible. Two days later I received the phone but the new phone was also defective. So I reached back out to the insurance claims department and they immediately shipped out my new phone overnight. Now this is where the story takes a wrong turn. Had to call customer service to have the phone activated but was informed that they couldn't help me to turn on service and that I would have to go out to the nearest store for assistance. Now this is my problem. I pay for a service in full month after months and have never filed an insurance claim for a new phone. Now I have to keep running to a store for help when you are customer service and should be able to correct any problems that I have with my service.

I got Cricket because I wanted a new phone, it was easy to set up on a leasing payment. But when it came to paying, they doubled it on top of paying the regular phone bill like around 270. It is an absolute scam and you would be better off going somewhere else. And when trying to contact support, they NEVER ANSWERED. I had to wait for hours. This is stupid.

I purchased an eSIM. It would not work. Called said 2 to 3 business days and called back they would not give me a refund the money. Also took an additional 35 out. Called said will not refund. Said the account was active and it was not. So I'm out 85.

I purchased Cricket service before my previous wireless provider’s service was up. When trying to port my phone number over to Cricket, their system failed more than 6 times to complete the transfer over the course of 2-3 days and would not allow me to keep my number. After these few days, the service at my previous provider ended. When I called Cricket customer service and spoke to a supervisor explaining the issue who advised me to purchase another plan with my previous provider to allow them to try again for the number transfer.

This review is for the Cricket store in Brentwood. Chey, helped me so much even though it was not her store that gave me the problem. She is an outstanding manager and was able to take care of the situation that another Cricket store from Brookline Boulevard could not resolve. As for the manager, Colin from Brookline Boulevard Cricket, he cannot add and try to tell me that a purchase I made was eight days old when in fact, it was only seven tried to lie to tell me I could not return it. He clearly cannot read his own policy so thank you CHEY who managed to see through his actions of trying to scam me. I recommend if you have any Cricket needs please go to Brentwood Cricket and see them! Do not go to Brookline Boulevard.

I have 2 lines and have been with Cricket for decades. My son is away in college and needed a hot spot. I called on10/28/25 to purchase a hot for his line. The representative offered a new plan of $75 stating it would begin on my 11/14/25. I normally pay my bill thru the app and I pay half the bill every 2 weeks. I called twice because my balance was changed incorrectly twice. Today while trying to pay my 2nd half of my $75 bill ($37.50) my balance showed $52.50 for a second time. The first rep kept repeating what my balance is based on my previous $90 plan after I continuously explained my plan was changed on 10/28/25.

The only way to make Cricket seem functional, is to compare them with Mint or Visible. The quality of their customer consideration service and or representation is outright trash, even when only compared with how Cricket Wireless used to be.

I've been a Cricket customer for a few years and generally like it but think I'm going to search for another provider. My latest phone is 3.5 years old and it's pretty decent but it only has Android 11 and Cricket says there isn't a more recent update. I wonder if they're holding back OS upgrades to entice people to buy a new phone. A couple of very annoying things with them are apps and ads. They installed dumb games automatically - I can remove them but they just get automatically installed again. I also get periodic "ad alerts" for service I have no interest in like for Chime. I'm going to try to make sure my next provider doesn't do the same.

I bought Cricket years ago when Verizon basically stopped serving our rural area. For the last week the 3 of our family who live rurally have had no service. On the cricket site I can only get a robot chat, I finally got someone via messenger and they finally admitted there was an outage due to tower maintenance. 5 days later I still have no cell service. When they followed up yesterday I told them I still have no service and they basically told me to use WiFi calling.

I was told about Cricket from a friend. They had a 60$ plan with unlimited text, talk, and data. Although the price was right, the device sure wasn’t. I couldn’t receive calls after having the phone for three months. When I first initially got the phone I put it in for my contact number and it said that I had a voip number. Which is not a real number I call to call to get that fixed which never was.

Cricket sucks. The customer service sucks. Their performance sucks. I've been a customer for over 20 years. Y'all system down, having issues with auto pay but you want to turn me off and charge me $15 reconnect fee! After 20 years of service with this sorry ass company common Sense would be send me a text say something but then you going to send me a text talking about auto pay with suspended and it's y'all's error.

Just don't pick this company. Customer service is useless. Be very leery!! After having the service for 2 days, asked to get a new number because too many spam calls. Had to literally keep the phone off 'cause they told me I had to have a police report or pay 15 dollars. Ridiculous!! So they just kept the 60 dollars I just paid to them for the plan.

I have been a Cricket customer for about 20 years and had been satisfied with the service until recently. I couple of weeks prior to a planned trip abroad I had to replace my iPhone as the USB port was failing and not charging the phone reliably. I was disappointed that there were no upgrade deals for existing customers, but paid over $700 to get a new iPhone through Cricket. Not on a payment plan but fully paid for. I went online prior to my trip and signed up for an international calling plan. It wasn't clear, but apparently the plan only covered calling from the US to the foreign country, not cell service in the foreign country. Which I discovered at my destination. Just get a SIM card, right? Only, no; Cricket locked my phone for six months post-purchase. I couldn't log on to the Cricket site with my tablet when I had wi-fi service, so I had to wait forever for a representative while using someone else's phone.

Customer service is garbage. In store customer service in Cordele Ga is great. By phone they suck. I made a payment on my Cricket app for bridge pay. As long as I did it by 12 am I was fine. I paid it by 11:17 pm. They suspended my service the next morning saying I was on a different time zone. I asked for a supervisor and was told to hold on only to get hung up on twice. I DO NOT RECOMMEND CRICKET WIRELESS. I'LL BE TAKING MY BUSINESS ELSEWHERE. Proof of payment is pictured. Service still interrupted.

They were playing music so loud outside the store that I couldn't even go inside! When I did finally go inside, the staff didn't even turn it down and were very rude. I am canceling my service with them this month. Not a good way to treat your customers!

Was great at first... Then started dropping calls daily. When tried to switch carriers, found out that all 4 of my phones had locked SIMs, meaning restricted capabilities. While trying to get the SIMs unlocked, they informed me that my newly purchased iPhone 16 (purchased in July 2025) cannot be unlocked until it has been in service with Cricket for at least 6 months. At which time I could then call back in to have the SIM unlocked. They told me that this automatically happens after the 6 months of service, but I called them out on this fact because if that was the case I would not be calling to have the other 3 phones on my account unlocked also. Basically, Cricket is mis-leading the public but advertising "no contracts" but they hold a newly purchased phone for 6 months or more.

The company policies, staff and customer service are really unprofessional. They charge you a fee if you want to pay cash, and when you cancel your account you don't get a refund for the balance of the month that was already prepaid.

1-Star Review – Very Concerning and Frustrating Experience with Cricket Wireless. I’ve been trying for several days to pay my bill with Cricket, and it’s been a terrible and stressful experience. I logged in and added my PayPal account that’s already connected to my credit card, and everything was set up correctly. But Cricket still keeps asking me to add a card to my account, even though one is already on file!

Got a new phone today. The number is connected to another person still. They want me to pay to have the number changed. They are rude and won't bypass the charge. I'm sure people don't want their texts and Life 360 shared. The customer service rep Jerry wanted me to download HYLA app. Don't know what the app is. Pretty sketchy and even the supervisor Elena was not help. So for the privacy of the previous owners I will pay for the number changed. Also this was all through text messages.

Constantly unable to make outgoing calls, constantly have people call and go right to voicemail- even contacts. I have full service and get an error message every single time I try to dial out. Unacceptable.

Cricket is bullshit and I hate them. Said bye. Their dumbass phone went out on me out of the blue and I use my phone to make money for my kids. My daughter just had a heart transplant. She needed her meds. I had to borrow money because of their incompetence and willing not to help... If I was you guys I will not use their services no more seeing by they do not care about your kids. Rather they sick or not. If their phone messed up is your fault and you will have to find a way to get your daughter heart medicine on your own.

Like HBO max spotty service. Wife can use her hot spot and internet laying right beside me while I can't even log into Facebook. Been using Cricket for almost 5 yrs. Never upgraded because it cost just as much as buying a new phone. There's no bonus to. Having cricket except you can buy an ATT phone and use it. Oh ya it's cheaper for the whole family as long as you're willing to deal with slow Internet no Upgrading lost calls.

Scam. Continuously turns account off for non payment when on auto pay. Then in order to reactivate you have to pay a reactivation fee. Then you set up AUTO PAY AGAIN just to have it happen again the next month. How can you have auto with funds in account yet be turned off. Scam company just to get reactivation fees.

Honestly Cricket is the worst phone company out there. They limit your usage to 4g when it's busy times. I have never heard of anything so ridiculous. I pay $60/no and feel like I'm getting ripped off. They also take your autopay 2 days early, so if you're on social security or anything like that beware. I can barely use my phone at times because it goes to 4g LTE or I have no signal at all. They run on AT&T towers and that's the best company around here so it should work all the time. When I was with Straight Talk on AT&T sim it worked so this makes no sense unless they are doing it on purpose.

After problems with the phone that was sold to me and a negative review on the merchant where device was purchased I went back to store today to correct it. The merchant told me he has never been so disrespected in his life. Threw everything in his pockets and started to walk around the counter like he wanted to fight. I told him the problems and he said I didn’t know what I was talking about. 1 issue came up that he sold me a iPhone 15 and gave me a 14…. I didn’t even realize till a few days ago. He said no, that if I wanted a 15 it’s $400 more on top of the $580 I already gave him… I told him my friend was sitting right there and confirm that he told me I was getting an iPhone 15. So now he says I’m trying to hustle him and we are both liars. I said you know what just return all my money, I will go somewhere else and you won’t have to deal with me… then he says, "We don’t do returns."

Do not use this company. If you buy a phone for hundreds of dollars and you sign up on their network you can never change carriers ever. They lock the phone in with their network and if you ever leave your phone is no good. You have been warned.

Annoying garbage customer service. I would never recommend this pathetic garbage cell phone company, straight annoying company. If you don't want garbage service stay clear from Cricket. Their customer service is overseas, straight annoying to call

Does not stop or protect you against spam calls. I still get about 10 spam calls a day. I block all these numbers, and yet more keep coming every day. Cricket Wireless only charge $1 for service if they can't seem to do anything they advertise.

For the online customer service people screw you. All I wanted was to get my auto pay date changed and you won't do it after 5 years of being a customer so goodbye Cricket. I will not continue to use a company that will not work with their customers.

Worse customer service. They keep lies and lies all the time. They charge twice from my account they said gonna refund but they don't. Stay away from Cricket. I called customer service several times and they said they gonna refund but they don't

I tried free three weeks. Had plenty signal, where I live not so much but it's okay for the price, and is one thing that I like it I haven't had a spam call anymore nor spam messages so it's really good. I started to like this Cricket after four months and am planning to keep this beautiful service for a long time.

Customer service was horrible at the Castleton location in Indianapolis. The lady working had a note on the door, she was out to the “bano” and the store was locked. 20 mins later, she returned with an attitude and acted put out to have to do her job. Transferring one device to my account was a PAIN and required me to go into the store due to my old device not working. I tried calling the 1800# and was on hold 3 times for over 20 mins and got hung up on.

Had a tower go down due to maintenance, was without phone service for over a week. Company expects me to pay for a service I didn’t receive and the customer service on the phone, was the worst customer service I’ve ever experienced. They will hang up on you. I’ve seen them hang up on the Cricket store employees as well. Will be switching companies as soon as possible.

Not a very good signal, been getting worse over the last 2 months. Only way I can make a call now is go outside. Switched to TracFone, not only cheaper but a lot better signal, no dropped calls so far.

I would like to give a special thanks to Dijah for the excellent service she provided. This is what I call management material, being in sales for over 28 years, I know it when I see it. She did an excellent job listening to my issue and fixing my issue. I would definitely recommend people to go to Cricket Wireless and Hope Mills, North Carolina to see Dijah.

After being a customer for 5 years, this morning I was hung up on by a supervisor for trying to figure out where my payment went. I made a payment for $138 on the 24th, they say they never received it. Then we had to do a bridge pay on the 25th for $95. Well, both payments have been posted to my checking account. So I called and the supervisor wanted me to call my bank while she was on the phone. I did, she listened to my transactions and guess what, both were there. Boy, her story changed, now she wants to speak to an agent at my bank. Never heard of anything like this. Bank records don't lie. Cricket is scamming people and I will be contacting a lawyer. She laughed and hung up on me.

Took my money for the last time. Stole my data and then took my referral bonus to purchase more. More than once I have been screwed out of data or account credits. Yesterday I was cheated out of the data I PAID for on September 1, 2025. I was charged my referral credit to add more data because customer service refused to give me the data I paid for. A few years ago I paid my bill and the payment was never credited to my account. I provided proof of payment where it was clearly debited from my card. Cricket refused to give me said credit and I had to pay a second time. I never got the missing payment back.

My mom offered to add me to her Verizon account and my device from Cricket is eligible to move with keeping the phone number but Cricket won't unlock the phone because they claim I had no service for July and August 2026 which is c**p. I have been with Cricket for years and have upgraded twice but never once went without service. I have had late payments but have never gone 2 months with no service at all. Like with most people, my device is my primary means of communication so why the H*LL would I go with no service. To not be able to make phones calls, texts, email, etc. Utter BS!

I brought a 2024 Motorola RAZR back in December 2024. I have had my phone for 10 months. Way past the 6 months to have so I can unlocked it. Still can't get it unlocked. Customer service even said it should be but still can't get it unlocked. I will never buy another one from them. It is better to bring your own phone.

I was in Cricket Wireless today and I was helped by the best customer service representative I have ever seen. She is helpful, effective, efficient. I would definitely recommend her for Supervisor. Her name is Kathya **. I have way better service with cricket than T-Mobile.

I was without service for 28 days due to towers being updated in my area to 5g and Cricket is refusing to do more than a $30 credit for those 28 days. This is a prepaid service meaning I pay for the service before it is rendered and they fell short 28 days and are now refusing to make it right. Cricket needs to be investigated for fraud and scamming.

I have been a customer for my most recent account since 2014. I had a different line before this one since 2003. So I have used cricket for a very long time. Yesterday, I tried to pay my bill but their online system would not recognize my card as a valid number. I tried another card. same thing. So I called. The automated system couldn't pick up half of what I was saying or even when I entered manually. It would not allow me to make my payment. This has happened before. My bill was due yesterday so I was suspended this morning. I tried all the systems again. Nope nada. I wait for customer service to be open to not only pay my bill but dispute the reactivation fee. This again has happened before but I have sucked up the 15 dollar fee and the 5 dollar fee for a rep to take my payment and reactivate me. Well customer service kept sending me links to do this that never arrived.

Have been with Cricket for many years. Their customer service by phone, 611 or direct, is the worst of any cellular company in my 40 years' experience. Long hold times, agents who speak poor english and have no common sense.

We were with them for years in which we never signed a contract nor saw one. I switched my phone to another carrier and was not able to switch my boyfriends at the time because we are in different cities. He purchased a new phone three months ago not at Cricket. He paid the activation fee. When he tried to switch carriers a week later, they had locked his phone. We owe them no money and the phone was purchased at a retail store. They said because he didn’t have the phone with them for six months they had to lock it I told them I owed them no money and the phone was purchased outright. Now he is without a phone in a different city for me And is not able to get another one at this time. They will not unlock his phone. They had no right to do that. They need to be looked into. I told them we will never go back to them for service and I will let everybody know they are nothing but thieves.

Cricket decided that I could move to another provider but they're going to hold my phone hostage until the 6 months is up on its purchase. Because of that I was unable to use a phone that I paid for an outright own for the new provider until those 6 months is up. I do not understand the logic in that. Even after 6 months I am going to go with the new provider so what is the sense in holding it until the allotted time? Their customer service is also horrid. They barely understand English and it is a company that should not have been outsourced if they could not service their customers properly. I will never go back to cricket and I suggest no one ever sign up with him.

We have had Cricket Wireless for a few years, no major problems to speak of til today. We set up bridge pay. We paid $95 then 7 days later the remaining $58 ($15 charge for using bridgepay). So last night we go to make the payment and the app isn't working nor is the web page were like OK well call in the morning because it's outside office hours now. This morning our service is suspended so we call to resolve the issue and they tell use we have to pay $153 to continue our service because according to their system it was working at 9pm so it was most likely working at 11pm when we went to pay the balance of $58. They didn't care that we were loyal customers that had never had a late bill til this problem occurred. We are switching phone services now.

Grace, Michelle, Daniela and floor manager Paul couldn't read past the 1st digit of the IMEI I typed to them over the span of four days, 9 hours and almost $200. After asking grace to escalate, she threatened to disconnect for use of profanity (photo if transcripts attached). Paul did nothing but disconnect as he saw me typing my response. If you can't do your job, why are you there?

I can never log on to Cricket's site to pay my bill. As soon as the due date passes I can. Went to the Cricket store to pay, guess what? $5.00 fee for paying at the store that I took the time to go to. SaME AS LATE FEE. I think they do this because I do let them have access to MY bank account. My phone fell out somehow onto the drive and was ran over. Went to the store, where they told me long ago, "If something happens just bring it in and get it fixed or replaced." Guess what again? I get to file a claim with the ins. carrier! They should take all the hassle away from the customer and deal with it themselves. Everything everywhere is a lie.

Let's start with the fact that AI is designed to rip people off. It always gives the best reviews regardless of what the customer feedback has been. This service gets so slow to the point that it just doesn't do anything. I was given rewards they take them away. I'm supposed to be able to order a new phone but I'm not able to. List just goes on and on. The customer service does not exist. I would give them less than one but it's the only cell service I could use where I live. I'm stuck with it.

I don't even know where to start... I am so disappointed in the customer service or lack thereof that I received from Cricket Wireless. I enrolled in Bridge Pay and my service was still suspended even though I paid for it and then was told the whole network was down and nothing could be done. Ok, I understand that. Let's skip to this month, I enrolled into Bridge Pay again and the same exact thing happens again so I call customer service and was told that because I didn't receive a 2nd text message which was not my fault it's a mishap on their end, on the app that even though I paid $25 dollars I still had to come up with the total amount for my bill which is $60 dollars.

Would like to say that I have been a customer for a few years now, and yes I have had my issues with Cricket, but it has still been a better experience than the others, but today in hudson Jouseph did an excellent job with helping me transfer all my information to my new phone without hesitation and was happy to help. This is the second time I have been helped by Jouseph and he has been very professional each time. Thank you Jouseph.

Twice Cricket has cut my phone service an hour early of the actual deadline of 11:59, I think just to charge me a reactivation fee. It was done unto me both times over a weekend. I keep getting the explanation about it depending on where a person may live and the time zone. I've been a customer of Cricket well over ten years, I'm sure even more and not once do I remember this being something they've done. It's very disappointing.

I have been a customer for many years. I set up a BridgePay so I paid $95 of my $178 bill to allow me time to pay. Well unfortunately I forgot and missed my second payment of $98 by one day so to restore my service I was charged $193. They say it’s my monthly bill plus reactivation fee so in other words my initial payment of $95 was not applied to my bill. Instead the rep said it was my charge for 7 days of service. That is ridiculous and not good customer service for customers. I really like my service but this really doesn’t make sense. I got with Cricket for the price but this is ridiculous. Yes I know I should have paid on the date but I missed it by one day. Actually not even 24 hours. My service disconnected on Saturday at midnight and I paid the next day at 10 am.

They are amazing, they helped me get set up with everything I needed. I would recommend to anyone, they are great, friendly and fast! And they helped me understand how to use all of my devices and took time to get me set up, just amazing!!

No one in the store could assist with correcting the payment issue that the new hire created, not even the Store Manager. And the icing: We now had to pay a reactivation fee to restore service.

They come out with new plans and say they merge the old plans but really downgrade existing customers high speed plans and new plans aren’t viewable or an option when adding a line from an existing customers account. Added a line. Called about the internet being slow. One out of four agents on chats told me it was because of the plans changing. I’ve only had Cricket for four months. So I looked into it. Contact them again to because I’m paying $60 for my plan that is supposed to be unlimited high speed data which is now a $50 plan with reduced speeds but they still charge existing customers $60 for it. Was told by a supervisor that customers were responsible for requesting the change but online they don’t offer the old plans anymore. They’re only viewable from a pre existing account. So they reduced the internet speed on the ultimate more plan and are charging $10 less for it for new customers it’s called the smart unlimited plan.

This my first time having service with Cricket 🦗... I can't believe I left Metro PCS for them. Lord, have mercy, what was I thinking. Well, I purchased my phone with 🦗 on March 21, 20205. Today is August 26, 2025. First off, Cricket charges for EVERYTHING. So I just found out that they have my locked. Why?! When I paid cash for my phone. That was red flag # 1. Secondly, they told me I have to $55 to start up Bridg Pay this month, then $74 in 7 days, which would be tomorrow. Mind you, my bill is $114. They added an additional $15 to my bill because I used BridgePay, smh. They said something about reactivating of my service to use Bridge Pay or something like that.

Cricket need more employees that speaks English. I spoke with a customer service representative that do not speak English regarding this Bridge Pay and Extra fees. She couldn't explained my bill then she charged my card twice then she hung up the phone. Stop hiring these unprofessional people that can't speak English. I told them I need my money back to my card today.

Cricket Wireless bridge payment is a scam. They still shut your phone off.. a few times Bridge payment has worked right? But more than a few it has not worked.. I've had service for thirteen years with cricket wireless.. now I'm changing.. cricket is all lies..

Went in to Cricket Wireless because my Sim card needed to be replaced. Was told they couldn't help me with this issue. HOWEVER, I could upgrade my phone. Yes, I'm with Cricket and my phones a Samsung A15. Not the best phone, but my phone and it's with the carrier I visited. And again, told, "We can't help you." After being forced to go out of town to another Cricket Wireless retailer. I will not be visiting this store again! What a joke!!

I buy a phone from Walmart not realizing that it is linked to the Cricket network. I thought I was just going to be able to throw my active SIM card in it and use it, boy was I wrong. I call customer service looking for help to get my device unlocked so I may use my phone, and they tell me that I must be connected to the Cricket network for 6 months in order to use the phone I used my own money to pay for on the network I want. What kind of robbery is that? I paid for the phone, it's mine and belongs to me! Why do I have to use your service? Absolute garbage!

I went online to the Cricket website to activate my SIM card. I paid 55$ and received a phone number but my phone was never activated. I was told by an agent via chat it would be refunded and had to pay another 60$ but my phone was finally activated via eSIM. Both charges were taken out of my account and was told by another agent there is nothing they can do. I have screenshots of the chargers and the promise to pay but I never received a refund. Their website is a scam. Buyer beware!

"It’s frustrating that loyal customers who’ve been with a provider for 20 years have to pay more to upgrade their phones, while new customers get steep discounts. Many of these new customers break their phones, leave the provider, switch to another company down the road, keep the same number, and get another discounted phone. Meanwhile, long-time customers are left paying more for less. As a loyal but disappointed customer, it might be time to find a provider that actually values loyalty."

Number one on my list. I'm very satisfied with Cricket, recommend to my friends and family. They welcome you in and take you step by step. For whatever you trying to purchase. Very pleased with the service of the Cricket team. Thank you.

I've been a Cricket wireless customer for many years, and these days I'm so disappointed in every aspect of the service that I as a long time customer has received over the last 1 to 2 years. The phone that I use is a Moto G Stylus 2025, it's a top performer in the budget phone arena, with that said, it's still as if I'm on dial up when watching videos or streaming music with the cricket wireless network, I could understand if network congestion slowed service speeds down at times, but when it's always slow, one has to ask the question, is it congestion or is there an underlying problem here?, After 9 years with cricket wireless, I'm currently in the process of switching providers, due to the never ending problems with cricket wireless service. As far as I'm concerned, cricket wireless is a dying animal that just needs to be put out of our misery.

Despite being a loyal customer for years, Cricket never rewards loyalty. Cricket refused to issue a refund to me for service I paid for but did not use as I switched to another provider. When I called to request the refund I was constantly yelled at, interrupted and insulted. I asked for a supervisor and although he was nicer, he demanded to know why I switched. Customer service is seriously lacking and good luck finding anyone who speaks English well..

Cricket is a horrible company. Their customer service people don't help you and just hang up or they antagonize you until you give up so they don't have to help. Their phones have been terrible and I have been trying to get it fixed for a month and no help. I haven't been able to use the service or get help fixing it. They took my money out again today and at the point they are stealing. Do not trust or use this company.

I had no service for 2 weeks when a tower was down for maintenance. When I called several times I was told I could get a credit to my account. They still have not given my credit and recently a chat person said it was denied. Every person I spoke with said I would get a credit after my phone was working again. Every time I chatted in the app and asked how to file a formal complaint because their website is not working for that section they would leave the chat. No help at all. It has happened with 3 chat customer service people. They won't give me any answers. Our contract says we have to go through oberation but they won't help me in anyway on how to file. They are not helpful at all.

I bought a phone from the store for $99 and by week 2 the phone would not turn on and on the first screen, it just said the phone was corrupted. Took it back to the store and clerk said she could clear the phone. With no other options she gave me back the phone and told me to take it to someone else, maybe they could fix it.

Cricket sucks. Do not ever use them. Their service is spotty and internet never works. When I bought my phone outright they will not unlock it to switch carriers since I didn’t use them 6 months. They say it’s their policy but never made this clear and I never signed anything to agree with those terms. Would give -5 stars if I could.

My service was suspended. I paid for my account to be restored. Paid my balance in full. Then a few days later my phone was suspended again saying it is suspended for not paying remaining bridge payment. I told them I paid my bill in full only to be told to restore my service is to pay a reconnect fee. Then I contact Cricket Wireless and speak with 3 different people telling me I paid my bill. Then I set up bridge pay after I paid my bill. I tried explaining. Why would I set up bridge pay if I paid my bill in full amount. Telling me pretty much to pay my bill a second time to restore my service. I asked them do that make any sense. No good answer, still I paid my phone service bill. Then I decided I would like to make arrangements for bridge pay. Can anyone make that make sense

I bought a new phone for my mom. I called in to the Cricket customer service to get it activated. The representative mistakenly switched off my phone and put my phone number to my mom's new phone. I then had to go into the cricket store to get this corrected. The customer service there was excellent. They were patient. They were empathetic and they worked for hours trying to get it fixed. Finally they were able to get my phone turned back on and instructed me on what I needed to do further to get my mom's phone activated properly. I wanted to give high ratings to the team in the Columbia South Carolina office who helped me. Their names were Tara, Shannon, and Christopher. They did an awesome, awesome job!

Cricket Wireless is a bunch of ** frauds! They can sure take your money fast but refuse to refund you. Had their shitty service for less than 24 hours and cancelled and went somewhere else since they messed my phone up. And now they refuse to refund me. Was told to dispute it with my bank and 3 weeks later I am still fighting to get my money back. They have shitty customer service and reps. Get hung up on. Would not recommend this company to my worst enemy.

Cricket Wireless lost me as a customer before I even got started. Their setup process is fundamentally flawed. As a new customer, I was never issued a phone number — yet every support avenue demanded one to proceed. The receipt was accidentally discarded, and without a number, both the customer service line and online chat are a waste of time. I was caught in a loop with no access to real assistance. It’s unacceptable that a company offering communication services can’t communicate effectively with new users. The lack of flexibility and accessible support made my decision easy: I will take my business elsewhere.

I recently had a disappointing experience with Cricket’s customer service. I purchased the international calling feature online, but it wasn’t clear that it only covers calls made from the U.S. to other countries—not the other way around. When I traveled overseas, I had no service, which was unexpected. Upon returning to the U.S., I contacted customer support hoping for some assistance or clarification. Unfortunately, I was told—politely but firmly—that the issue was my mistake and there was nothing they could do to help. It was frustrating and felt dismissive.

I got a brand new phone from Cricket about 2 months ago. It's been nothing but issues since I bought it. Just recently, I found out it has been dropping messages. What's the point of even having a phone if it can't receive messages? I tried to call Cricket customer service to fix the issue. I got hung up through their automated system before even getting connected to a person! I work nights so I can't go to the store until tomorrow. I need to be able to send and receive messages. I can't believe I paid money for a piece of junk.

If I could give this company zero stars, I would! They lied about my phone being compatible then charged me $300 for a new phone as I'd been on the service for 1 day and was "no longer a new customer". In the past 6 months, they have allowed two people who aren't on my account to make changes to my account without my consent or my PIN. They just let people change your PIN whenever they want. I've turned them in to the FCC twice. Now looking for different service. If you don't want your account stolen, go with someone else. They also disconnected my service after I had paid for it. Then, they made me pay a reconnect fee even though it was their system that caused the issue. They're nothing but thieves!

The other day I went to a Cricket store in Gresham, Oregon. The manager who helped me I felt went above and beyond to assist me even though I was actually planning to leave cricket. I needed a transfer code to do this and [my phone went in the river and did NOT work] and the call to I.T. needed to be made from MY #. Anyway... A Brad ** assisted me...and yes, he did explain to me other options. I had to admit that right now I couldn't afford to stay and only had the $ to change carriers (long story short). The entire visit took quite a few long phone calls and a lot of repetition and patience. He went the extra mile for your company.

Buying prepaid Cricket online will result you in hassle. Customer service on the phone told us to go to the store. We call the store. Cecil the manager says, "Yea come right down. We can help you." We go to the store. They tell us, "Sorry. We can't help and never could." Rofl. Cricket Wireless only cares about commissions and not the customer base. They will not redirect you where to go and pretty much tell you it's not their problem.

WORST CELL CO I EVER HAD!. Switched from Metro PCS to Cricket, OMG!. HUGE MISTAKE!. Only been with cricket for 3 months, it's been HELL for 3 months!. I bought, purchased a cellphone, I have the best plan they have, use auto pay, would've been a loyal customer but I'm switching back to metro pcs 👍🏼🎉 awesome cellphone service, no issues in 7 years!. 2nd day I was back in cricket store and been there to many times to count. Cellphone has not worked right since day one, every single day, every phone call was either dropped call and whoever I was speaking to couldn't hear me but I could hear them. Tried using my alarm, turns off in the middle of the night which made me late for work!. They didn't care about any of that, can people imagine losing your job because of cricket's service?!.

As with any of the many Carriers, I care that much about Upgrades. But I did care as I would with any of them. If and when I want a New Phone. Then I will buy one if needed. It's not up to Cricket or whomever. So now I'm supposed to go by their Schedule. No I should have stayed on Prepay Phones. We pay high bills for any of them. Don't tell me I can't buy a Phone on my terms and choices. Keep your phones and extra fees.

I've been with Cricket for around 5 years, over the last couple of years I have lost service a few time for the entire day. Of late it has become more a problem, and at this moment I have no service. BTW I'm a real estate broker, and only God knows how much business I'm losing. I'm going to find a new carrier today.

I am curious if other Cricket customers lose connection in grocery stores and Walmart? Also multiple nights a week the phone loses connection and I restart the phone several times to connect to Cricket Internet. What is the issue with Cricket connection? After exiting a grocery store the phone connection can take 20 minutes or more to receive service again.

I been a customer with Cricket for over 5 years and the experience I received today was disappointing. I made 2 payments of 55$ and to be told I still need a payment of 70$ to restore my account is unbelievable. I don't understand why is a re-activated fee being charged upfront when you under a Bridge payment. You would think a phone company will charge that when the customer phone is actually disconnected. It like Cricket is charging their customers 2 re-activation fees from the bridge payment and to restore service. My bill only 110$ and Cricket already received 110$. Now they want 70 more dollars, the remaining of the bill and a 2nd re-activation fees. That's a shame!

Thank you Thomas and Rafael for the great customer service. Store #563. We are social grateful. We appreciate the conversation and advice. I would love to continue out conversation around mindfulness. Great topic.

This is the worst phone service you can get. I updated my phone and don't receive any emails on the so called better phone. I was told it's not the phone, it's me. Hanging up on me every time I call. Stupid company

Dissatisfied with their customer service. I tried calling yesterday and today. Today they said, we are doing a system upgrade, please call back. The website chat, don't even bother, it is an AI bot and does not understand anything you are trying to say or accomplish. The phone support number is not user friendly and it is very difficult to get to a representative. I tried submitting my payment twice on the website yesterday and it would not go through. Paid it just after midnight and of course they charged me a $15 fee. Ridiculous. Companies are only out for our money and no longer care about servicing customers. Looking for a new provider!!! Do not recommend them.

Check your receipts well. I'm upset about my purchase because I was overcharged for my phones and I was charged for several items I was told came free with the phone. I was charged for items I did not receive. My receipt was deleted from my text message. I received a bogus email when I asked for a supervisor contact. Cricket wireless will do nothing about it. My phone cost $125, I was charged $286. Second phone $7.24. I was charged $75. Charged $60 for earbuds I didn't ask for or receive. Charged $25 for SD card, never received. Charged $30 for phone cover. Told was free. Charged 30 for charger. Told was free. Charged 50 for service I was told Included in $286 phone charge. Nothing is being done about it. How many others being robbed like me? Check your receipts well. I'm contacting the Better business bureau for a refund.

I have been a customer for over ten years. They overcharge and suspend your service even when their computer messes things up. I am going to a different carrier, such as trump wireless. At least maybe then my phone bill will be one price. I don't recommend Cricket to anyone that's looking for a straight up service with no games and extra fees. Anyone who uses cricket GOOD LUCK!!

Cricket is a crooked thief!! They advertise bringing your own phone and when you do they'll say your phone isn't compatible and you have to buy one of their phones. Last night I paid my 80.00 Dollars a month fee that doesn't even include unlimited data and they cut my phone off saying I need to pay 15 dollars for reactivation fee when the phone should have not been cut off after making my payment on time before 11:59. When I called and asked for a supervisor there was none and the rep told me I couldn't get that 15 credited to my acct!!! So you just robbed me of 15 dollars. On top of ALL this when you make your payment your service and data is actually not restored for another 24 hours!!! This month is my LAST month using and being by Cricket!!!

Horrible customer service and a total rip off! I was on hold for 2 hours and then the call dropped. I was ripped off by $70.00 with nobody to assist me, yes the service is cheap and so is the help you don't get either in person or by phone. I am shopping for a new carrier as soon as possible and will file a report with the Better Business Bureau a day without cell phone service out of simple stupidity! I am extremely dissatisfied!

Worst service provider ever. The staff in the store are dumber than a box of rocks. The latency caused by their "network practices" is beyond retarded. I've never experienced the "typical latency speed" of 31-56ms as posted on their website. I always experience 15 SECONDS to 2 MINUTES of latency. It's unacceptable to take that long to send a one word text. It doesn't matter if I try using my device anytime from 7pm-5am; it always takes at least 15 seconds to connect to the network and then it's sub-standard data speeds on top of that. The lady in the store said well the network is likely congested during that time (in a city with a population of 13,000). Good riddance. Couldn't even keep a new customer for a full month. Bye bye Cricket.

The representative who assisted me, Abraham was very informative. I was a bit uneasy when I got there, but after talking with Abraham and going over different options available, I left the store a happy customer. He was detailed and pleasant about plans, payments, phones, and everything else. I Thank & appreciate you Abraham.

It was initially good experience with lucrative offer. I searched online for getting new iPhone plus a service line, which said I can change the high deductible monthly plan (55 per month) to some lower monthly payments. Later we tried a lot to log into their site but we were unfortunately unable to setup the username and password and were also not able to speak to any human on customer service line...

This company is a lying scamming front, it is just as "smile in your face" yet loop hole your pockets as much as the rest of the phone svc! The promos they pretend to give are no more than false contracted discounts filled with bull fees to get back the money they say is discounted through their promos! It is seemingly even worse over the phone speaking with a person that has a speaking tone that is nonchalant towards a Indigenous customer. It gives very much racism, this behavioral treatment I see in a Cricket store more often than not as well. If I could there would be no stars given yet giving a star is the only way to leave a review!

I have no complaints with the coverage. I've traveled all over the place and I've always had a good signal. The only problem I have with Cricket is that they seem to be so focused on bringing in new customers and they offer decent incentives for people to switch carriers and come to Cricket. But for existing customers there are no incentives to stay. You try to upgrade a device after being with them for as long as I can remember and for some reason it's cheaper to open a new account and port a prepaid number and pay 199.99 for a decent phone vs. the current customer upgrade cost of 829.99 for the same device.

Ahmez made a difficult time a nice experience and I really needed that. He restored my faith in customer service! Cricket service has taken care of our family for years and I was sorry to have to go a situation with family forced me to split from our plan but we never had any issues with Cricket service. Thank you so much Ahmez and Cricket!!!

Been with Cricket for 12yrs. Service use to be great with no problems. The last almost 2 yrs their service has been total garbage. Cricket will always say it is your phone and try to get you to buy a new phone. My son, my daughter and I all have different style phones and we all have terrible service. Cricket has become total garbage. I would not recommend them at all. I will be switching to another phone service in near future.

Why is it every time I go to pay my bill it's always a 5 dollar fee regardless of going to the store or online? You say one thing but it's not if I pay my bill before cancellation I can avoid the extra 5 dollars is all a lie. I won't be staying with you thieves too much longer. False advertisement. Y'all steal from your customers. Every last one of them I'm gonna be looking into it as well.

I'm a value customer Cricket. Came into the cricket store to upgrade the phone. They have $19.99 phones online but in store do not have the actual phone and trying to charge higher prices. This is unsatisfactory service. I do not recommend to no customers.

This company is trash, go to Boost or T-Mobile. They have the worst customer service. They all have different answers, the company is low budget and the price way too much for the service it allows in and out and half the time the signal is out. I’m giving a fair warning to search for other service. Walmart is even better than this trash. Save your money and move forward, no way will I put my money again to a company that does not uphold their promotions or values trash.

For one they don't do invoices so you won't see where your money or any credits are going towards. The supervisors lie to you and never do as they say. Also the service signal sucks. I'd go elsewhere cause it's a b.s service. For 1 the 1st red flag on them are the no invoices. Everywhere does invoices so you can see where and what your money goes to and your credits.

CUSTOMER SERVICE that are answering from another country. Some are hard to understand. They are very dishonest and deceitful. I try to port over to another company and made me believe I could. I waited for 3 days . I lost 3 days of work and time. I am only staying for another month. They are a fraud company. At the stores employees are very professional and helpful! But CUSTOMER SERVICE wherever they are answering from will be reported to BETTER BUSINESS BUREAU. Very sad and pathetic service! I called you about 5 times and you lied that you port out my phone!!!!

I've had some pretty bad luck, Karma, whatever anyone wants to call it. I could NOT PAY my phone bill!! Not only was it too high, I have also been feeling so ** that I can't afford my own bills lately. As soon as I walked into Cricket in New Haven, Daiya smiled at me asked me how I was doing, and actually Listened to me!! Yes LISTENED, and I actually felt like she gave a **. And she was about SOLVING the problem. Even if she didn't give a **, She did when it MATTERED!! EMPLOYEE IF THE MONTH!🥰

Cricket was alright and affordable in the beginning. I keep having issues and the store recommends a new phone. The phone "upgrades" are consistently worse and worse. The service is terrible now. Contacting anyone at consumer service is impossible. Total piece of shit!

I took my 85 year old mother into the cricket store on Central Freeway in Wichita Falls Texas and never have had the rudeness and dismissiveness towards an elderly woman in my life! We came in to get help to unlock her phone, hadn't even been there 5 minutes, was never greeted, not even a hi, no name tag, other customers came in after us and "the girl" completely brushed us off and took care of the new female customers immediately!!! Totally ignoring my mother speaking to her asking "are you not going to finish taking care of me ?" I had to restrain myself because "the girl" was disrespecting MY MOTHER!!

🔴 Cricket Wireless – Deeply Disappointed by Disrespect and Deceitful Behavior from Office of the President. I’m extremely disappointed and disturbed by my recent experience with Cricket Wireless, specifically with a representative named Alejandro from the Office of the President. From the beginning, Alejandro was unhelpful, dismissive, and displayed highly unprofessional behavior. His tone was condescending and laced with what felt like racial bias, which made the interaction not only unpleasant but deeply disrespectful.

Very poor service. Multiple calls needed to even get an answer. Now being charged for an upgrade that I never received. It was associated with a new device and never received the device. One rep couldn't even read their payment page, I had to read for them because he said they didn't have access to it. Thankfully others could, but really bad service. Avoid.

I order an upgrade phone from Cricket Wireless and it was defective. They would not send me another phone. They did let me return the phone but I was left with no phone after 3 hours on the phone with their customer service department. They finally refunded the phone after 10 days without a refund for the sales tax and charged me $30.40 in fees to refund my $89.99. I do not recommend Cricket Wireless company.

I am sick of this! Periodic no service down by Bartrum park Jacksonville FL and I have to use my WiFi which wears on my battery. I pay on time every month and they feel it's ok for me to have no service with our wifi! If this does not change I'm dropping them!

Don't waste your time, overcharged for services, and got no assistance to recover my money. Cricket Wireless blamed the bank. What a joke! Then proceed to tell me that the bridge pay never went through. Shows clearly, confirmed by the bank it did! Zero stars!

I've had Cricket a few years now and what started as tolerable service has only gotten worse. I can't get reliable reception inside most buildings, much less downstairs in my own house. Took a trip once relying on GPS and lost reception for large chunks of the 800 mile trip (both Cricket users phones only). Their phones frequently updates with a bunch of bloatware games that you seem to have no option to opt out of so you have to manually go through and delete each one. They nearly doubled in price from when I first signed up while offering nothing better to justify it. I'm also pretty sure they share your # with every 3rd party out there that asks. If you want reliability, good value, good support, or respect as a customer, I suggest anywhere but Cricket.

Cricket customer service is the worse. I had a line reactivated and then moved to a new account. The rep charged me the $12.00 to reactivate the phone and then realized that I had too many lines on that account so we moved the new line into a new account and I paid the monthly fee. The rep however did not move the $12.00 to the new account and because she did not do that my 5 lines were shut off for non payment due to the customer service rep's fault. Now they want me to pay to restore all 5 lines when it was not my fault that they were shut off. This was no fault of mine and I have to pay the price for the mistake that their rep made. I have been with them for over 10 years and this is how they treat their faithful customers. People do not get a plan with Cricket. They do not care about you. Only the money.

Problems are minimal, however, recently the carrier has been turning off voice services temporarily. They don't notify their customers on why and how long this is going to last. In a rural area it's a little difficult because some of us only have the cell service.

I decided to give Cricket a go, but as it turns out, it's a no go! The counter promises not on paper, will change if challenged! Reception inside the house is very poor, on the road is fine? Rainy days are worst, customer service is inoperant, I feel like it's time to go shopping! Sorry Cricket but you are not stealing my sleep! Much to improve...

I went to the Cricket store on N 2nd E st in Rexburg, ID. I was in desperate need of a new phone and life is hard, so I was on a budget. I had been saving my upgrade for an emergency just as this. I went in and was welcomed with the most contagious energy I've seen in a while. Bubbly, energetic, and READY to help! My phone was saying goodbye and I had just started training at my new job.

So disappointed with their service. I was paying 35 a month for unlimited service.. Now I pay the same for only 5 gigs. I've tested something.. For the past three months I've been connected to WiFi, but my data is drained after two day of bill cycle.. What a joke..!

I have been totally happy with everything about this phone company and the North Deland location as far as service. The only thing I would like to see is a bit of a better price break for long-time loyal customers who want to upgrade. However, the service at the north Woodland location is excellent 😊

I was completely Astonished by how amazingly nice and fast, all around professional. These 2 and these 2 employees. Were today when I went to go fix my phone there? I was dreading coming in thinking It's going to be a problem, and they made it so easy and so fast. In literally are the best pair workers I've ever met. Their names are celeb and Izzy.

I called Cricket to ask if I can reset my hotspot, and a kind gentleman named "Douglas" was able to help me with that. He was very professional and honestly very fun to talk with, seems like a nice guy and he explained I could add 10 gigs back onto my hotspot for $10.00. That was such a relief, I ask for their name so I could make this positive review, and if he sees this, keep up the great work man, I know life can be rough, but hey, you keep being you and keep up the great work. 👍 You were quick, you were patient, great qualities I'm the work field man, keep it up.

I cannot endorse Cricket Wireless to anyone. Their service is absolutely the worst. After receiving incorrect information about their bridge payment, the customer service supervisor refused to assist me. As a result, I was forced to pay $205 for a single month’s bill without any regard for my financial difficulties. It’s worth mentioning that I have three lines with them. This is how they treat their customers—it's simply unacceptable.

They charge more money when you need more time to pay your bill. They don’t work with you to arrange a future payment (like in several days time). They charge you upfront and then they also say pay the other half later, but the other half includes either a late fee or a disconnect fee, not sure which one, but it’s a fee of some kind.

I have been with Cricket for several years. I recently traveled out of the courtyard for a couple of months. There was a problem with my autopay card (it was cancelled due suspicious activity) and my bill was not paid. I got back from my trip and I no longer have an account with cricket and they gave my long term number to someone else. Their policy is to recycle your number after 29 days!!! Standard is 90 days. Absolutely terrible. I will never use Cricket again.

We bought a phone six months ago and then she called me (she lives in a nursing home) to say it was not booting up. When I looked at it it said that it could not boot because it was corrupted. We took the phone to a cricket store and after the cricket employee messed with it for a while and could not fix it she called two other stores. After she got off the phone with them she proceeded to tell us that she must have hit the wrong thing. She told us that they was unable to fix the problem or replace the phone. She suggested that we take it to Geek Squad and have them fix it. We have been with cricket on and off for several years and the customer service is only getting worse. If I could give it a zero I would. But unfortunately I'm not given that option.

I’ve been a cricket “ATT” customer. Bridge pay is good only if it works! Trying to get my bridge payment completed. Website payment issues. Charged twice. Life is too much. Only for the shady bank chase who I asked to reverse one charge since cricket website over charges me for 2 payments to find out both payments were reversed!. But the incompetent rep at chase. Said it would be fixed. I was always impressed with cricket. I change my mind.

I've been a loyal customer for years with Cricket. Unfortunately I think the time has come to part ways. Constant issues with the app, with talking to customer support. And even getting upgrade info. I used to love cricket but not anymore. I see it's time to move on. Maybe they will fix the issues they have but it's slowly getting worse.

My issue with Cricket is that you never get approved for a upgrade as they promote. No matter how many years you've been a loyal customer you end up unapproved every time you apply for a upgrade. I question what does it take to be Eligible for a upgrade for a new phone because I've tried numerous of times and I've been denied. I wonder how come they're the only company that makes it so hard to upgrade after years of being a loyal customer? I'm seriously thinking about leaving as a loyal customer because it shouldn't be so hard to get approved for a upgrade and there's little to no deals and perks as it is with other phone carriers. I would continue a loyal customer if they consider that especially to loyal customers.

Cricket Wireless is a Scam. Their tactics are fraudulent with major false advertisements. They claim unlimited yet they only provide 2G/3G speed. And no, it's not because of the amount of people feeding off the cellphone towers. I do coding under the table and a lot of .... legal tapping and lets' just say the evidence I found can back me up when I say Imma be saving up for a very good lawyer that doesn't get intimidated by companies. They owe millions of people including myself a lot of money.

Come in to store for help and was told to do it yourself. Was told they can offer no help in store, but only customers have to help themselves with whatever they need help with. Not the friendliest place.

Customer service sucks, and constant billing issues. Overcharged several times and billed early in the autopay. I'd you call to speak with a representative you'll wait a very long time. If you get one it's a gamble on whether they will be helpful. Most the time they say it's your fault.

Do not trust them. They go into accts that are on set up pay beforehand and withdrawal before dates cause significant financial loss until it's completed and corrected but it's still there and the peanut burden of having to get it together because none of them speak English or can understand English. NEVER OPEN ON TIME, it's a constant confusion in that store. After what was done to me and my family I only hope that everybody takes their seniors when they have to go into that store and they watch every financial matter that occurs because those people will take advantage. If they take advantage of adult women and men like us can you imagine what they do to seniors? I wouldn't trust them as far as I could throw them and it's not that far.

Never did have a problem with Cricket until a few days ago. I pay Bridge Pay to keep my phone on. This was Tuesday. So Wednesday they cut off my phone. I couldn't call into work or family members. They said that I got 7 days to pay the rest of the bill. So I have to pay $45 for Bridge Pay. Then pay another $55 to turn my phone back on. Then they told me Friday that I have to pay 98$ to keep my phone on. They did me bad and I will be changing phone company.

I’ve been a customer for 15+ years and for the past few years dealing with Cricket has been the worst experience ever when dealing with customer service support. These agents they’ve chosen to take these calls should all be replaced. They are unprofessional, they’re not empathetic to any concerns I’ve had. They are not knowledgeable. I spent 8 hours today trying to resolve an issue that was faulted by them. They hang the phones up when they don’t have or know an answer. The supervisor are never available or they get their friends to pose as supervisors. One supervisor told me to go to an available Cricket store which is 25 minutes away from my home, just for the store clerk to tell me customer support would have to handle my issue. This was a technical issue on their end by the way. The store clerk told me they always send the customers to the stores just so they can get us off the phone. They need to send cricket jobs somewhere else for sure.

ZERO STARS - Do not ever use this company. My dad had a cell phone with him. After he passed away, I cancelled his service. But they decided to still charge his account afterwards. When I call them to get it fixed because they made the error, apparently they can't help me and I have to either go into a store or call my dad's bank to reverse the charges - all because I no longer have the pin when I thought all this was finalized when I called the first time.

Cricket is Terrible. Over priced lousy everything. Worst cellphone wireless service I ever had. Anybody going to cricket is making the biggest mistake of your life. Trust me almost $130 a month for two basic lines. Customer service is the very worst. They were very rude on the phone. I have never had a worst experience than dealing with cricket. Absolute nightmare. It was horrible. Degrading, embarrassing, made me feel totally disgusted with a knot in my stomach.

If you are not with Cricket don't do it ! A lot of drop calls. They tried everything. It will last for a week of two then it start again. They reset it, did something at the office, then they say it was the towers! Nothing works! So I'm moving on!

I just went to the Cricket store on South Cobb drive to upgrade my phone. The young man working the was very helpful. He helped me pick out a new phone and transferred all my information quickly. Last time I had this done with someone else it took over 3 hours. GREAT JOB ANDREW. Thank you for your professionalism and friendly service.

I had the worst experience. I was robbed at Cricket. I paid to port my number.. I left with no service and the phone I walked in with doesn't work and I don't have a phone to use. Then say no refunds!!!

My husband and I went here to get some phones because we were told how "good" they were to their customers. Well, we were told that we could get a temp number for 7 days so we can try them out at our house because of where we live. When we did that, they told us that we can get our numbers ported from another carrier for free. So, we tried it for 5 or 6 days the phones worked great, so we go back to start the porting of our numbers, but we are told that we must pay to get them ported. Why tell someone that they can get numbers ported for free when they can't. So, I call customer service and tell them what happened. They tell me I need to speak to a manager about it, so they transfer me to one. I had to tell everything thing about how we were lied to about getting the numbers ported for free. He then proceeds to tell me that I would have to get a new sim card which is another thing I wasn't told by the sales rep.

Cricket Wireless is hands down one of the worst providers out there. I pay for 5G service, yet I’m constantly stuck on LTE—If I get a signal at all. The service is trash, slow, and unreliable. Customer service is even worse—Rude, unhelpful, and full of lies. I’ve been overcharged, misled, and ignored when I tried to fix the issues. It feels like dealing with crooks who only care about taking your money. This company is a complete scam. Save yourself the stress and go with a provider that actually delivers what you pay for.

Good luck paying your bill!!! Cricket makes it impossible. I can go to every website and load but Cricket just stalls (no access over multiple Attempts/days). Try the Pp, same thing, k st sits there not loading. Call customer service to pay, the link sent doesn't load. Try to talk to person, they want to charge $5 for the privilege of paying my bill!!!! Outrageous, bulky mv tactic!!!