Cricket Wireless Reviews

I have been a member of Cricket for more than 6 months now, and a few days ago I removed the established auto pay. But today I checked my account, and the money had been removed two days ago. My original bill wasn't due until today, I called customer service to explain my situation and the representative very rudely responded that I couldn't do anything because they did not have a refund program. I am extremely dissatisfied.

So I got a Cricket Phone, had it for over a year and I cancelled it out with a remaining balance. I spoke to people at the store and no help. Told me I had to call their customer service. I did - it hangs up on me. I went online, did a chat and the person was rude. Told me I could not get my money because it was a policy. I checked in the booklets - they gave me no information about policies on the booklet. Plus he ignored my questions, didn't put me through to a supervisor even though I asked - plus no one in the store told me their policies when I opened the account or after I went in to cancel it out. So I'm out close to 100.00 even though I asked about it in person when I was there and the girl told me she didn't know anything, just gave me a number that just hangs up on me. Worst service ever. Will never use them ever again.

I bought a ZTE 9511 Overture for $209 in November of 2013. I had no problem porting over my phone number from Verizon, bought the insurance, the $55 plan, and 5 gb of data. Within a week, the phone stopped receiving phone calls. I took it back and they exchanged it. This new phone would receive calls, but I couldn't make them. Took it back again. Replaced it with a third phone. This one worked, except that periodically, the touch screen wouldn't work. Resetting the battery solved that. Two of the features that made me go to Cricket (besides the price being 2/3's lower than Verizon) were the Hot Spot and Muve. I live two blocks from the Cricket store in Mesa, AZ and usually get 4G speeds. I use the Hot Spot to connect through my home computer.

The store I had purchased my plan 6 years ago from was no help and was unwilling or lacked the knowledge to guide me through the transition to newer plans that were to take place in the spring of 2015. Consequently I shopped other providers. I was unable to get to their customer service using the number that was ported to my new provider.

I purchased a Samsung galaxy 3 on a Friday ($460 w/ 1st month service). I couldn't turn the phone back on once I had turned it off the very next day. I was able to switch to another phone (barely) free of charge that Sat. The following Monday they began selling the Samsung galaxy 4! I could have waited until Monday to buy a phone! So, that was my second problem with Cricket. Would it have hurt them to inform me of that?!! Also, I was promised 4G service 'soon'. This purchase was May 31, 2013. I paid my bill in-store the first couple months and always asked when will I get 4G as I was promised? Response: "soon". That went on and on....Soon, they would say to me. It's 2015, I still don't have 4G! (Feb 14, 2015) - because NOW, I have to buy a brand new phone!! They claim my current phone will not work with 4G. They say that I can't even sell my phone to another carrier/person because it will not work and is basically useless.

The customer service sucks. Last month my bill was due on 12/27. I set up a BridgePay on the 31st, paid the $20 then received a text to pay 7 days later $5 more of what I was supposed to pay. Didn't really pay it, no mind. When I was one day late on paying, I was then told that I would have to pay the whole bill. When I question as to why the lady I was speaking to got flustered because I was never told so, I ask to speak to a supervisor which the supervisor hung up on me. I called back and again she hung up on me.

I upgraded my 3G phone to 4G. I needed some technical support so I called. I have never had a problem talking to a tech - very helpful. A week ago I called their menu was completely change. For an hour I tried to talk to someone - believe me you can't. Why they are doing this is beyond me. Their 611 number and their 800 number go to the same recording. It was very frustrating. I needed help and they sure made sure I didn't get any. Maybe there is a way to get thru but I couldn't find it.

I was informed that I must buy a new phone that would work with the "new" Cricket. I have been with Cricket for several years and purchased a Galaxy S4 less than a year ago for over $400. I received a letter from Cricket stating to bring in my phone and receive a $120 credit plus the trade in value of the phone toward the purchase of a new phone. Now, the Cricket website states that they will give you a comparable phone for free. The corporate store had no interest in that statement on the website and simply told me "that's not how it works." I took the letter offering the $120 PLUS the value of my current S4 to the corporate store and was told that I got $120 toward a new phone. I asked why the letter stated $120 PLUS the trade in value. They responded with "thats not how it works" and refused to even acknowledge the letter/offer I received in the mail. They also stated that my current S4 was set to be shut off in a few days due to the merger.

Enough Said. I am out $85 paying for a phone service $50 monthly rate $25 transfer service $10 sim. My option is to buy a new phone, when mine is new; pay $80 for a crack. Or buy into Tmobile again, hopefully not lose my number. Pay 2 phone bills for 1 service. Or lose my number. What a joke.

Purchased the Samsung Galaxy S4 back in Feb. 2014 and less than one year later Cricket tells me that my S4 that I paid well over 700.00 bucks for would not be compatible with the network. They were only willing to give me the ZTE Grand X as an even exchange and the phone is a significant downgrade from my S4.... I was told I would receive 100.00 rebate on the Grand X, now several weeks later they send a letter saying I'm not eligible for the rebate. I am so disgusted with Cricket and a long time Cricket customer of a 8 years but I think I'm going to switch phone companies because this all just seems to be a rip off of their former customers.

Opened Google account, I was the unknown when I started 2 way verification. My apps are synched but my emails and notifications did not seem to work. Checked activities, Houston Texas was me, I was the unknown. I purchased the phone for around 50.00 dollars 60.00 plan. It is my phone cricket sales person in Franklin Ohio, not very caring. My last phone, Nokia 520 windows phone, was completely taken over Microsoft accounts, email, Facebook. I fought for 2 weeks password changes, 2 way verification on Facebook, they won. I had to take phone back to Walmart. AT&T, Nokia, Microsoft, are we free or phones cannot be secured? Hacking is evil and a violation of our constitution.

They claim to have unlimited high-speed data but that's far from the truth...I'm forever watching YouTube. My data just reset yesterday...How is it that in one day all my high speed data is gone? This is the second month in a row this has happened. I'm going back to Sprint because this company sucks. I would not recommend Cricket to anyone... I would only warn a person about this company... What is the use of having these phones and services like LTE when you can't use them? I bought an iPhone 4 8gb from this company 2 years ago with the service the phone and phone case. I paid 500$ cash. I can't even use this phone with Cricket service anymore and they offered me 30$ to buy it back... What a waste...

I recently purchased a SIM card as well as a monthly service plan. I made this purchase because I went on the cricket wireless website and entered my IMEI # and it told me my phone was compatible. Needless to say it isn't. The customer service is despicable and I was informed they don't give refunds. I was scammed and lied to thinking that I would be able to use my phone. Why not refund me for a service I was not provided? Now I am out over $50!! I have contacted the BBB and hope that some resolution will become of this!

I have had several cellphones at cricket wireless. Where they were compromised, the company should put better protection for their customers. We (meaning my son) went to a corporate office, here in Chicago. Where they didn't help. At first we will change cell numbers to see if the hacking would stop! It didn't. It not just Cricket, other companies in general suppose to protect their consumers. We pay our money, we suppose to get great services.

I have a friend that tried cricket who had a better experience. Hopefully the AT&T merge will improve the company. As of right now I have had the worst experience I think I have had with a company. I utilized the chat many times they told me my phone would work. I attempted to call them to make sure I get transferred to a line that rings for approximately 3 minutes and says "we are sorry, no one is here to take your call" and disconnects me in the middle of the day!

I joined cricket approx 1 year ago. My phone has had problems. I had to take three afternoons off, to try to get it working. These kids working there couldn't fix it. I finally had pay someone to fix it. Then they say Art took over and no lifeline. What a rip off. My cell phone is my only phone, I depend on it. They also took tethering. I'm a student and use that for college. What a rip off. Also can't use this fixed phone any longer with predators like that.

I used to be a loyal customer with Cricket and when they merged with AT&T they told me I had to buy a new phone to continue using their network. Also mentioned that I spent over $200 for a phone I would get the 4G LTE network and coverage. Never received the LTE coverage, but oh well. Then noticed that they had a new plan and data where if you have a LTE capable device you get a total of 20 gigs of data a month.

Cricket merged with another company. They, knowing they were going to do this, continued to sell expensive phones knowing they would not be worth more than 120.00 trade in value. I got a samsung 4 for christmas one year ago. It's in perfect condition and they are offering me 120.00???? That's robbery.

I purchased a Samsung Galaxy s4 from Cricket Wireless for over $500.00. I only had my phone for over a year, it was in very good condition, no scratches on the front or back, it was like new but because of the changes I had to turn my phone in for something of lesser value. I didn't have the money to purchase another S4 and I shouldn't have to. If Cricket was going to change their phones, I should have been given back the kind of phone I was turning in. Now I am stuck with a big bulky phone that I hate. I lost all my contacts and passwords and most of my pics, but most of all, I am out of the money and the value I paid for my Galaxy S4. As soon as I can, I will be leaving Cricket Wireless for good. Customers come first, but in this case, Cricket put their company first. SMH.

I traded in a phone for an updated phone in your store in Fenton, MO on 1/16/2015. I was told I had a 7 day tryout to see if I could operate this phone! I tried for 7 days to use the phone. It was too complicated for me. I called on day 7 at around 6:30 pm to exchange the phone. I was told that the store was closing at 7 pm. I didn't know the store closed at that time, I thought around 9pm.

I have been with cricket for 8 years. The service has been great, but the customer service is poor. I recently purchased an iPhone 5 to replace my old cricket phone since my old phone will stop working next month because of their merger with AT&T. I called the store before going to avoid having to wait because I have a 19 month old and it's not easy having a small, curious child wait for excessive amounts of time. The worker on the phone said to come and they weren't busy. Well I ended up having to wait 45 minutes before I was helped...well technically, screwed around by cricket's ridiculous system. By the time I got to the counter, my kid was not happy, and tired of waiting there. There was a room full of people waiting to be helped, and the same two customers being helped when I got there were still being helped 30 minutes later. It was extremely excessive.

Bought new 4G phones and was told I had to create a new account for that. So I told them to cancel my old account but they never did. They have been taking money via auto bill pay for an account that I thought was done with for over a year. Spent 3hrs online and on the phone and it's still not cancelled acct # **. Oh and yes check the new acct work too. You need to credit my acct what you owe me.

I have tried several times to transfer my number from Cricket Wireless and on each occasion Cricket Wireless refuses to acknowledge the request. When I call Cricket Wireless and inquire why they have not release the number they will not provide answers or will simply disconnect the call (This happened 7-8 times). I have currently lost communication with some important business contacts and friends due to Cricket holding my number hostage.

My father purchased a Cricket Nokia 635 on Jan 13, 2015. On Jan 20th the phone was overheating. I called customer service immediately and was instructed by Gail ** to mail the phone to the company for repair. She instructed me to remove the back cover and the battery and the sim card. I tried to do this and it seems like I would have to pry it open with a screwdriver. She then told me that some of the phones were sealed and that if I broke open the back cover it would void the warranty altogether. She then told me to leave it all together put it in the envelope and mail it back which I did.

Switched to Cricket on Dec. 7, 2014. Was told I would receive a $75 rebate for a Nokia Lumia 635 phone. All I had to do was pay $75 that day, mail in a form, receipt, and bar code from the box. They claim that I did not include the bar code and will not send the rebate. The problem is that I did send the bar code. Shame on Cricket! I'm going to a different carrier today. DO NOT USE CRICKET. THEY WILL STEAL YOUR MONEY!

One year ago (January 2014) I signed up for Cricket Wireless and paid $650 for a Galaxy S4. I have been nothing but happy with my service and phone until now. They are upgrading the network and forcing everyone to buy new phones as our old phones will no longer work. They will give a $50 credit plus trade-in value of your phone. Well, my $650 phone is only worth $200 to them. They are selling new Galaxy S4's for $430 now. That means after I trade-in my S4, I will have to pay $180 to buy the exact same phone I already have. My phone is in perfect condition. If they are going to force customers to trade-in their phones, they should give you the new phone as an even trade. Why am I being forced to pay $180 to get the same thing I already have?! Needless to say I am switching my service. They have lost me as a customer and I will never have anything nice to say about their company going forward.

Bought a new phone 10 months ago for $500 and soon won't be able to use it because of some BS about switching to new towers. It's a scam I tell you! They're telling me that I have to buy a new phone and are offering me less than ten percent of what I paid for. It's less than a year ago. When I talked to customer service or customer non-service is more accurate all I got was the good old fashioned run around circle talk. I even went so far as to ask to speak with one representatives supervisor and his reply was "I am a supervisor", and then proceeded to muffle his mic and acted as if my phone was cutting out. What's the point of buying a top of the line phone from the phone company if they're going to make it useless in less than a year.

I had been with Verizon for 10+ years. Though I was Very happy with the service, price was ridiculous. After researching extensively I decided to try cricket. I bought an unlocked iPhone from Apple, took it to the store and they fixed me right up. It has now been a few months and I have great service. I'M super thrilled with the price. I am paying $35 total for my service now, it was $116 with Verizon for less data.

Cricket told me to come in and they would put a 4g chip into my phone. They never mentioned I would leave "old Cricket" and go to "new Cricket". So, I paid my cricket bill on the first, and on the second went in to have Cricket put a 4g chip into my phone. After they put the 4g chip into my phone, they said I had to pay the "new Cricket" bill. I told them I just paid it. They told me you will see a credit from "old Cricket" on your next "new Cricket" statement.

I think this is absolutely the stupidest thing Cricket has ever done. Changing the BridgePay agreement with the new network is beyond me. It's one of the main reasons I have stayed with this company because if you are unfortunate enough not to be able to pay your bill you still got the option of being able to text. Now on the new network not only can you not make a BridgePay without paying upfront but now your phone is a paperweight until you can get it turned back on. Customer Service is a joke. It's people from different countries that you can't understand that have zero desire to help you out or explain any of this to you before you switch to the new network in the first place. I am not happy with this company anymore!!!

Starting in March of 2015 Cricket Wireless Customers cell phones will no longer be compatible with their network due to the merge with ATT. Instead of replacing my Samsung Galaxy S4 with a S4 that is compatible with the network, they're offering me 80.00 store credit towards a phone that will be compatible. My phone cost me 600 dollars and it's less than a year old AND in PERFECT condition. It's been in a case its entire life!! What a scam... many people don't know about this! I don't want a new phone, I like the one I have. I'm out 520 dollars now... I can't afford a new s4! They better fix this!

Since Cricket is now owned by AT&T from what I was told by customer service, you have to trade in your phones for them to work on the new network. When I went to exchange my Galaxy 4 (3G) I was told that my specific phone would not be exchanged for another of equal value. I JUST BOUGHT the phone 6 MONTHS ago and spent close to $600.00 at Radio Shack. Now Cricket is telling me it's only worth $160.00 towards another phone. Even the customer service rep inside the Cricket store said he's seen A LOT of ANGRY customers. I had no choice but to go to Verizon where they gave me a free Galaxy 4 (4G) and upgraded my coverage. Kind of pissed though because now it's on 2 year plan WHICH I NEVER WANTED TO DO, AND it's costing me $15 more a month. Sort of worth it though just to dump Cricket.

Verizon had been inching my bill upwards for years with limited minutes, texts and no data. So, I researched a CDMA/GSM combination phone and settled on the DOOGEE DG310. I went to the Cricket store in Seneca, SC and the young clerk there was WONDERFUL. She answered all my service questions, including researching the tough question about voice/text from Mexico.

Purchase a smartphone in Aug 14, 2014. 1st my letter stop working about the last of OTC, then my screen started jumping from screen to screen. In Dec., call warranty, they said I had to ship my phone back to them. They were suppose to send me the label - this was Dec 15, 2014. It's Jan. 20, 2015 and I'm yet to get my labels. I've call several time, they say they sent them out but I haven't receive them. I've been without a phone since Dec. 15, 2014. I had just paid my bill and they refuse to credit my account or reimburse me.

Don't ever buy a phone with a rebate, you won't get it. The customer service is the absolute worst. The coverage is not as it states, their phones are horrible and doing business with this company will raise your blood pressure. I am on a family plan, and one of our phones has had an issue (not usable) for over a month. No one will help and yet I am still being charged for that line. I wish I knew how to report them to someone who could do something about this. I am wondering how long before a class action lawsuit is brought against them. They can't keep treating people like this and stay in business. If I could, I would give them a negative star rating.

I decided to use Cricket as my new cell phone provider in November and as part of my purchase, I requested a number port request. I had several problems with Cricket over the course of the month, and for some reason the port never went through. However, my current wireless provider now tells me that the Port Request is still outstanding with Cricket. When I called Cricket, opened a case (**). They keep resolving it without cancelling my port request. Why its important - unless Cricket cancels the port request from their end, I am stuck with my current wireless provider (AT&T).

I went to Cricket to return a phone I bought on Saturday. It was only 2 days. They was real not try to help me. They were rude and I was waiting for a hour and they were waiting on all the hispanics that walk in but not want to help me so I couldn't wait any long. I have to leave with my phone and no help. I am going to metro PC. I don't need this at all.

To start off I never had a problem before till I had to get the new cricket - now all went down hill. I had a 50 dollar credit on my account, it was somehow taken down to 40 then I used it as a bridge pay. Well they took that plus I had to pay 25 more towards that. It was turned back on for a half day then back off the next. Now they say I owe 13 more to turn back on. Wtf is this - all together 75 for a month! ** them- they lost a customer after 5 years.

I used Cricket for four years. Used to think they had decent service at a good price. Their service beat out Verizon's and AT&T in my area. They started merging with another company. I received a text message on January 17, 2015 telling me I had to upgrade my phone because of the merge (they are going to use AT&T's towers). Without out any advance warning to their customers they cut service in my area. I tried to call 911 about 4:00 a.m. last night for my younger brother (he had a blood clot). All outgoing calls, no matter the number called, went to an automated message stating they were upgrading their system and service would not be available until 12:00 p.m. EST (I live in MST). Their service didn't come back up until after 1:30 p.m. EST.

Just joined the new cricket December 8, 2014 and very dissatisfied, at a loss for words. I have been a loyal customer for 5 years. On January 8 my service was suspended so I set up a bridge pay and paid 20 dollars which was suppose to give me 7 days of service. On January 15 my service was suspended again so I then paid 35 dollars (the rest) and the phone was reactivated the next morning. January 16 my service was suspended again, I then called 611 for customer care at 7:25 am and spoke with Gaby Id#**.

Yeah, at&t buys cricket so they win and long time cricket customers lose. They tell you that you have to buy new phone and it's free but then you have to pay your monthly bill even though you just paid your bill to which they then say "yeah, that was for your old cricket and now you have to pay the new cricket." So basically you pay your bill twice for one month then when you pay a bridge they turn your phone off earlier than 7 days then say you have to pay full amount because your bridge expired.

I bought a new plan with a new smartphone from Cricket. Unfortunately they were cheating and sent me a used smart phone. After using it for two weeks, it stopped working. I contacted them to replace it with a new one. After I sent it back, I received it without a battery, a charger and a cover. I contacted them again and their reply was that I have to buy a new one. It is a way of tricking people. I stopped their awful service and I am trying to sue them. If you consider buying a new plan with a cell phone, do not get even think about using Cricket. They are liars and trying to trick you. Do not get fooled if their prices go down. It is just a new trick to get your money.

Purchased a ZTE phone 11/16/14 it was a total piece junk!! I had to send it to repairs five weeks later, with a credit card deposit of $146.00, I received a previously owned and repaired phone. It too does not function, dealing with cricket customer service is the worst-case of run around, I now have to send it back and wait for a third phone, which they tell me will be another used phone. 1/14/15 I have spent hours on wait time for my turn to speak with a representative, who do nothing but say it's out of their hands. BTW they know that ZTE is a problem phone yet they promote and sell it, mine went bad the week, it would turn off and on about every two hours. The second one I have to remove the battery, reinstall to make a call, a cricket rep told me how to make it work. My suggestion- go to another provider.

I had one of the worst experiences. My phone charger got chewed on by my puppy and since it was an emergency I decided to go buy a charger at one Cricket store in Chula Vista. The young girl there who was new informed me that they had no chargers for the iPhone 4s except for one. Not only did I find this ridiculous but the charger they tried to sell me was one that costs nearly 30$ and is very noticeably cheap and bad quality. I decided it was not worth it since I had bought two of those before and they had stopped working after about two days. This charger included a car charger, a wall plug in, and the USB cable.

I paid my January bill and they refuse to turn on my service unless I pay an additional payment of $20.00 of which they will credit my account $10.00 because I want a cheaper plan. They told me I could change plans anytime. So now they have my money but I don't have any service.

They keep pressuring me to switch over to their new GSM 4G LTE service BUT I will lose my hotspot capability. Déjà vu. So typical of AT&T. They did the same thing when I had unlimited data and then they introduced the hotspot ability. I had to give up my unlimited data to get the hotspot. Ugh!

All the time I go to cricket they say they are better than the old cricket but it's the most horrible service ever. The phones and the service suck and the sales personnel are really short with you and give you no solutions except buying a new phone even when your phone isn't even a year old.

Have had cricket service for about seven years. Bought a cricket refill card [never used one before], would not let me add it to my phone. Called cricket service and they added it to my phone. Two days later they send a message to fax the receipt to them. They still shut my phone off. I faxed receipt again after I called and talked to them and they still did not turn my phone on. I called again, faxed a copy of the receipt again with no results. I have called with no results and I have been ** out of a 50 DOLLAR refill card by this NO COUNT phone company.

We have been with cricket for at least 2 years. Cricket claims offer to switch Iphones to their network. After 4 trips to the cricket stores and numerous phone calls and transfers to cricket 800# and having paid for activation fee and sims card, which was $40 total. There is still no activation. We were told on the 800# to return to store for refund. This was at Patrick Henry Mall in Newport News. We were told at the store no refund by salesperson, Mr V. ** .

Forced to trade in old cell phone, they were upgrading the network. Found out I could've done it all online & still kept my old phone plus got the discount on the new phone. Not all my contacts & pictures transferred over to new phone... Paid $50 for a bluetooth, $14.99 at all other stores. Didn't get a receipt either.

Investigate Cricket Wireless. We purchased two Samsung S4 phones for over $1000 on Feb. 17, 2014. Cricket told us that they were going to be merging with AT&T but that our phones would be compatible with the merge. Now Cricket is telling us we need to upgrade and our over $500 phones (a piece) will no longer be good as of March so basically we will be without phones! They told us we could trade in our over $500 phones to get a credit for a little over $100! I told them we still owe $300 on our phones that won't even work as of March and that are less than a year old.

Cricket cellular what can I say - **. I went in to see about fixing the screen on my Alcatel phone. He said he could get me better service and a better rate also buy my old phone. I was supposed to have unlimited ran out two gigs in three days. My girls bill was supposed to be paid. It wasn't. I tried to return my phone within the week grace period and was avoided by the owner till the last day - he bumped up my gigs. Phone worked again for three days. Now I can't even watch a 10 sec Facebook vid no Netflix no nothing. The phone is small and sucks. The owner sucks the service sucks. If you like ** you'll love cricket. Go to Metro, they are the best. Should have never left and I'm going back. I think I'll take a ** on this phone and drop it in their mail slot. They ** on me with ** service all across the board.

I canceled my service 2 days before the billing cycle ended. This service is no contract so you just pay month to month. However, I did have it set up on a credit card draft. They went ahead and charged me for the next month anyway. It is being disputed now. Cricket customer service used to be good but now foreigners have taken over and they will not listen, and they don't care about the customer. There is no compassion. They have emotions of a robot. Heck who knows, they may be robots that we are talking to. Anyway, DON'T USE CRICKET AS YOUR CELL PHONE PROVIDER!!!

I switch to Cricket and look from the beginning that the people who serve in the shop at Bremerton Washington do not know what they are doing. First they could not activate my new phone with my old number [I got another number] until that after call directly to the company and they said they passed by step how to do to have my old number, then allegedly canceled the number they already had given me but never did and I continued charging for 3 months more for a service that was already according cancelled and I was not using. But it turns out that money was lost because Cricket is not going to return anything and everything because of their workers who do not know what they do. It is the worst service in Bremerton Washington.......

Well on Aug 1st, I bought 2 moto g from my local cricket. For the first month everything seemed to be ok. Then my wife's phone had blue lines on the screen so I took them back to my local store where I bought them and was told it had to back to Motorola. Well I had to put a 99 dollar deposit. OK did that, get the new phone and took it to my cricket store. Carlos the same one who I bought the phones from, he told me to hang on a few minutes. Well $25 and two hours later he couldn't get the new phone working, he said he did all he could do. So I asked about a refund and he said no refund policy. Why did I have to pay on a warranty claim? Well I took it to a different store and I was walking with a working phone and no cost that goes. Do different stores make their own policies? What gives? I'm going to try through my credit card co and see what happens.

You know what's the problem? The service. The customer is the bad guy when it comes to Cricket. It's terrible. I got a brand new Windows phone (Horrible mistake) and they're a bunch of shady jerks because they display the phones very nicely on the shelves but when you purchase a phone, that is a completely different story. The phone started giving me problems after two measly weeks. I go in today and the store claims that I can't get a new phone. Cricket used to have a policy that after 30 days, you can exchange for a new phone if you have problems. Now you can do that only after 7 days. That's nothing. You know why they do that? Because the company doesn't want to deal with returns or hassles. They're shady. They're jerks. So I agreed to call a number they gave me so I can send in this defected phone in for a brand new phone, and the only operators that pick up the phones, are these foreigners with broken, limited English. Makes it completely hard to understand.

I had an AT&T account and I was leaving them as it ends today. So I wanted a better rate and the new data plans are only 2gb unless you move up to a 160 dollar plan... so over them... My choice to use my Galaxy S5 active knowing Cricket is now a GSM company made me happy I didn’t waste 650 dollars. I did want my number to be ported but that didn’t happen. I waited with the tech at GameStop for AT&T to release my number to cricket... I decided that I needed a new change for the New Year and had them cancel that porting action. The GameStop employee was honest that Cricket needs to provide more training for them, and that he has not had a successful Port yet. However once I paid for the PRO plan, getting the $5 dollars for autopay, and requested a new line. That procedure took less than 15 minutes.

Not sure why all of the negative reviews, unless this is a venting site. I have an old AT&T phone that works perfectly on the network with 3G service (all my phone can handle). My friend has a 4gLTE (formally on MetroPCS, but now on Cricket) that constantly has 4GLTE service. Yes, Cricket was purchased by AT&T and they are shifting off of CDMA. Never had a problem with billing, everything has been just as expected with a service provider. All of this negativity either shows this site is driven by fake owners, or something is seriously amiss with my situation.

I switched from the old cricket to the new one. Their advertisements said that they would give back a 50 dollar rebate for Every qualifying phones. I sent everything the way they asked. And they denied the rebate. I called they said they would review it, a couple of weeks later I received one and they denied the other One Because "there was an error with the store" and "only new users would qualify".

On November 2, 2014, I switched my service from Metro to Cricket - three phones total. The 8th day, I went to back to the store to complain about an overload of drop call, not to mention apps constantly popping up without requesting these apps. I have been to numerous stores and made many phones to Cricket and nothing has been resolved. Neither have I received my rebate money.

You cannot believe a word the salesperson or customer service tells you. I am a long-time customer (3 days). I bought a phone with accessories and was told I could return the accessories within 48 hours and the phone within 7 days. Attempted to return all within the 48 hours and was declined. Told I was not told that -that the store policy is not to refund on accessories. So, I am told by an associated service provider that they can activate their service on that same phone. However, when this was attempted, Cricket had put a lock on the phone, which is not their property since I have purchased it.

I have broken my all time record for wait time for customer "service" and have been cut off on their "chat" 3 times. Gone to two stores, spoken to 4 reps and lost "chat" 3 times when as soon as I start typing my question I get a notice that my "session has ended"! DON'T DO IT!!!

Hi. I was a five years Cricket wireless customer; I had two phone lines with them. I went to get a new phone because my phone was dying, battery just not charging anymore. When I got there Cricket sales representative informed me that by end of January 2015 I was obligated to get new phones. I was very surprised when she informed that because I didn't get a notification or call about the change or switch to AT&T.

Needed a new phone and this HTC was free. Great. No problem. Purchased insurance for $7.00/mo. The next week returned to store to buy a cover. Told the girl this phone was too slippery for me and I might drop and break it. Sold me a cover. The day after Xmas phone fell out of my purse. Came out of case and cracked. I'm very upset. Purchased phone on 12/15/14. Now it 12/26/14 and phone is broke. Went back to store, the guy told me nothing is 100% guarantee on breakage. Call this number since I had insurance. Called Ins # and was told $75 to replace phone. I refused to pay it. Called customer service waited 20 min for rep because it was very busy. She said I shouldn't have to pay that much since I just purchased the phone, put me on hold and behold I was back on the phone with the Insurance co. on hold again because no I want to talk to supervisor, he also said I had to pay $75.

I purchased Samsung S4 from Cricket during Thanksgiving and it was not detecting the SIM card, so as advised by customer care I returned the phone through UPS. They simply misunderstood the problem I was facing and it's almost 15 days and half my time goes talking with the Cricket warranty team and the Cricket customer care they have not shipped a new phone or refunded my money as promised. When I try to escalate the call to the seniors they simply hang up or don't even call back if I select that option. The connection is bad and it gets disconnected often. Worst customer care service.

I see a lot of complaints about Cricket. I am still waiting on a $50 rebate, and it has been 90 days since I activated service with Cricket. First, when I came to the store the special that was being offered was a free phone after mail in rebate. So, being frustrated with Sprint I chose to go with Cricket - since they use AT&T’s network. After my submission, I received the post card notice that the submission was invalid. I brought it to the store where the phone was purchased and the customer service rep told me not to worry about it, but that he would help me fill out a new form for re-submission. When I was about to mail the new form, I realized that customer service representative filled out my address incorrectly.

I switched service from Cricket to Virgin Mobile on Dec 3, 2014. I had prepaid a months service with Cricket on 11/29/2014. I contacted cricket to get a refund for unused service and they informed me they do not refund anything. They do not even have the tools to do it if they wanted to. This includes the $5.00 per month credit for autopay on a credit card that they had failed to credit me and I had been trying to get corrected for over 6 months. I also had a $10.00 credit balance on my account. Cricket said they don't refund anything and kept my money. Actually rude in the process. Virgin Mobil is half the price of Cricket. I am sure I will never use Cricket again. I hope you don't either. BEWARE CRICKET WIRELESS POLICIES YOU DON'T SEE UPFRONT.

Since at&t took over cricket, service is worse, more expensive, lost muve music, slow service, hardly ever get 4g service. Customer service is sarcastic, bad attitude. Hate the lg phone. I've lost photos, numbers and info saved on the original cricket phone. Been with cricket for 7 yrs. Soon as I can I'm going to different carrier, may try metro or anything but at&t. We were with at&t when I first got cell phone 12 yrs ago. Hated at&t then that's why we changed to cricket. Seems nothing changes with big corporations. They take over small corporations and they don't care about their customers. I hate the new cricket. We pay more, get less and lost something I loved - muve music. I'm stuck now cause bought 2 new 4g phones. Soon in next yr, planning on getting out of this mess. So dissatisfied. And will never recommended Cricket like I used to do. Hate it!!!!

In July we switched to Cricket /AT&T for a family plan of 5 phones. I purchased a Motorola phone because I was told by the manager at the store it was a great phone. I trusted him. November 27th the phone went black even with a full charge. I took it to Cricket. They said I had to mail the phone in for repair and to contact the company for instructions. I explained I had a Motorola phone that needed to be repaired. The lady sent me a return label and gave me specific instructions. I sent the phone out November 28th and they received it on December 4th. On the 9th I called to find out the status of it and they said, "Oh I see the phone is still on the shelf to be looked at but we don’t service Motorola phones." Their answer to me was we are waiting to hear back from the warehouse. They would send the phone back to me when they hear back. It is now December 22nd and they still can't tell me where the phone is. I had to purchase a new phone. NOT FROM THEM. HORRIBLE customer service. We will be canceling our service. Fortunately we do not have a contract. Wish I had my money back from the phone I purchased from them. You get what you pay for. Horrible service is all I can say.

First off they have the worst customer service ever. I went into the store and bought the Windows phone (first mistake as it is the worst phone ever. What "smart" phone isn't compatible with Google?). Anyways I was promised a 50 rebate which of course I never received. Every time I call I'm on hold for at least a half hour. Then when the rep comes in the line it's broken English that I can barely understand. They always have an excuse like they are the "overflow line" so they can't see my info. Call back. Or the rebate department isn't available. Call back. Or they just hang up on me when I ask simple questions. Never ever go to this place. I'm just gonna take my losses and go to another company. Oh I for a supervisor and the guy just changed his voice a little and acted like someone else! I called him out on it and he didn't deny it! And don't get the Windows phone. No one can understand you on it. Internet sucks. Battery life sucks if it even charges. All I can really do is text. The store didn't help with anything at all.

Cricket Wireless advertised unlimited Talk, Text & Data Plans. No Annual Contract. Taxes & Fees Included. Basic $40/month 1GB, Smart $50/month 3GB & Pro $60/month 10GB. On the 10/28/14 I took the pro deal with Nokia Lumia 630 Cyan $99.00, it will be free after rebate. I walk out the store $169.00. On the 11/11/14, they disconnect my service. I called 1800 Cricket line. As expected I was placed on hold for 39 minutes. Cricket representative told me that I am calling **. I said yes, I did call this numbers & I will call this numbers it is news & remember the deal is unlimited Talk, Text. I am paying for the services to use it. If I don't use it, it should be stack or CD account.

People need to stay away from this company at all costs. I paid for a month of service and a new sim card both of which never worked. So I am out 40$ with no chance for a refund. Next I will go through my credit card company to see if they can help. It’s not the money its the principle of the thing!

If your phone breaks, you cannot speak with customer service about your account if you do not have your authorization ID. Cricket is set up to only TEXT you your authorization ID directly to your broken or lost phone (or reset option for one) -- because of this, you CANNOT speak to a representative to CANCEL your service, change your service online or by phone, question your bill online or on the phone, or get a new phone. Why? Because they will NOT email you your authorization code or a reset for one. And you can't receive it by text because your PHONE IS LOST OR BROKEN. If you do not have a corporate Cricket store in your state (I don't) and go there with a photo ID, you cannot access your own account ever. Period. Going to stop payment through bank to cancel Cricket now. Initially I just wanted to replace a broken phone and STAY with Cricket. Not after this customer service robo hell. NEVER AGAIN.

I bought a ZTE overture for $49.99 and there was a rebate of $50 so I was told by the salesperson that I was getting the phone for free. I did have my sights on a cheaper basic phone because I have Internet access at home. So for the rate I bought the phone, my son also bought a phone that had a rebate the same day with me. We both mailed our information the same day September 26, 2014. He got his rebate card back in October and I never got anything. Then on the first of November I received a letter stating they did not have all of the information needed so I called them and they looked and saw that all of the info was there. They told me to wait about four more weeks because they know that Christmas is here and that money will come in handy and that all was set for the rebate.

Been going on over 3 months now. Been told rebate was approved and check card had been mailed 2 weeks ago. Called today to find out why I have not got it and now been told it has not been mailed and it will be another 2 weeks before I get it. Each person I talk to gives me another story. Asked to talk to a manager or supervisor and was told there was not one there at that time. That's what I am told each time. Starting to believe that where it says they are not responsible for lost or non-deliverable mail is when they don't even mail them!

I bought a phone and service. Phone was free after mail in rebate, I followed all instructions except rebate needed $ paid for phone on invoice, mine didn't have it. Went through 3 depts. and #s, no one could get it supposedly. So no rebate. Seems ridiculous that c.s. or no one could get this for me, had to be clearly on invoice. Really? Order a phone with rebate, send invoice and upc from box and I'm refused because the $75 I paid for this 'free phone' isn't on my invoice. Not to mention what a nightmare I had porting my number. There was an error and I had to take a different #, hard to talk to a person, just given the run around. Do not switch to Cricket!

I had been using autopay with a credit card that continued to be valid, but they kept a record of old expiration date. Two days before payment was due, they sent a message that they could not process the card and that I should call 611 to update it. I did as instructed and was told that everything was ready and that the account balance was zero.

Ordered a phone and service online and the following day they cancelled my order and took the payment. They held the payment for three days. They do not have any customer service and the agents that they have do not know how to handle problems. Cricket has very bad customer service. I do not recommend them at all. It is not safe to port over your existing phone number to Cricket.

Today I upgraded to the new Cricket--something I was hoping to put off a little longer considering my new Galaxy S4 wasn't even close to a year old and it wouldn't go on the new Cricket. It was not a good experience at all. The whole trip was over 3 hours and my husband didn't even get a phone. The sales person told us the wrong price on my husband’s phone so when it came up twice the amount I was willing they told us they couldn't fix it and canceled his number altogether. This was after the first choice option we pick they didn't know they were out of. The phone I picked was the Moto G to replace my Galaxy S4 that cost $500. So now a $100 phone when sales lady pulled it out of the box it was not charged and she couldn't get it to charge. I told her she should go get me one that works and she was like "you just need to use the cable it comes with." If I have problem with this phone my head will explode. I'm so over Cricket. Their employees are dumb and there phones are **. Thanks for another horrible day with Cricket.

Makes no sense to me but I went in and bought a new phone. Have had service with Cricket for years. They sold me a Sprint network phone. Never worked for Internet and told me to go to corporate where they tell me my phone will not work because it's Sprint network and the store has to replace. They won't. I've been down, I've contacted BBB, wrote resolution department with certified letters, no one wants to help. They keep charging me per month but won't help make my phone work or at least give me a replacement. It's been 2 months. :/ No one calls and when I call they give me the run around.

I was with Metro PCS and T-Mobile before switching to Cricket. I was able to text to the Philippines with PCS TMo... the salesman said I would be able to within about two months. I have been with Cricket for five months... and I still am unable to text to PI. In so many words Cricket again said... they could care less. Thank you Cricket... thanks for nothing.

I bought three phones. All I know is I would have been better off going to Wal-Mart. I spent way too much money on these phones. Cricket has made my children and I’m very disappointed in their service. I've had service for 3 months. WISH I CAN TURN BACK THE HANDS OF TIME!

Haven't had service for thirty days and Cricket store been closed for two days. Other store reps were rude and loud and didn't look at phone and told me go back to where I got the phone. Paid my service early and I have a credit and they don't give refunds and to get a replacement phone you have to go without a phone for five days or pay to get a replacement phone in two days. Well Cricket is crap. They really suck!!!!! That's not good customer service ok.

One year ago I went over to cricket and buy 4 phones for $1800.00. And I just found out that Cricket is about to change their system and that my phones are not going to work any more. My question is why I wasn't informed of their plans when they sell me the phones? They offer to give me $70.00 trade in and that is ridiculous. Be careful people. Cricket they just want your money for nothing. Bad service, bad connections, lot of dead spots.

Reactivated my kids’ phones in October, was told they were bought out by AT&T and that there would be no changes other than I would need to upgrade one of my kids’ phones and I had until April to do that. Well it just so happens that my son's phone broke 3 weeks after service was reactivated. So on purchasing him a new phone I'm then informed I had to purchase my daughter a new phone. ETC is wrong with them? Anyway I tried today to call and have them unlock the phones so I could switch to a new provider and was told I had to keep them on the plans, active for 4 months. I asked for a supervisor who got on the phone and told me I had to keep service for 6 months and would indeed have to purchase my daughter a new phone. If I have to buy a new phone anyway I'm moving her to someone other than Cricket! DO NOT USE THIS SERVICE!!!!! They don't care about their customers and the supervisor herself doesn't even use their product. They will lie to you, scan you out of hundreds of dollars and won't think twice to screw you over. For a no contract company they force you to stay with their company.

Should of read these complaints before attempting to use Cricket Wireless. Tried to transfer my number from another carrier and thank goodness it failed. Game Stop stores are supposed to be the new authorized Cricket dealership but none of the employees know how or really have time to hook up your phone. They tried for over 3 hours at one of the stores I went to and couldn't get it done. Good thing cause who would want to be on this miserable excuse for a wireless provider. Tried to activate on line and that was a fail...says bad sim card (I purchased 2 and both failed) - returned both. Oh and don't call them cause you will go around and around and eventually they will tell you to do it online (on a website that rarely works) or go to the store (lmao) where they don't know heads from tails. Not their fault cause the employees at the stores were never trained and it was just thrown at them. Buyer Beware! Stay away from this shipwreck. Oh, I almost forgot...0 stars should be an option here.

I switched from US Cellular because I was tired of paying $160 a month. I did some searching online and according to Cricket my area had 4G coverage. Also found out they were attached to AT&T using their towers so I called a few dealers and they said I got service in my area and was even told my home was 3.5 miles from a tower. Inside town my coverage wasn't any worse than we were getting from US Cellular, but inside my house we didn't get ANY! Not a single bar, couldn't call or text! But for the $70 a month savings I was willing to try to buy a signal booster. We bought the booster and it worked the first day and then again nothing after that. SO after a melt down from my wife, we switched to Verizon now and will be looking at $120 a month payments! :(

Cricket encrypted my phone without my permission. Cricket wanted those customers from the old Cricket to move into the new cricket. I lost pictures and videos of my late mom. I will never get those back. Cricket sent me a new phone but I never placed a sim card or battery in it. But I had auto pay up and they refused to give me a refund for two months!!! Cricket is crooked!!!!

Cricket Wireless told me that my card declined my payment and was ready to interrupt my service. I called my credit card company who said the Cricket payment was approved and Cricket tried to take payment 2 more times. I called Cricket and I was on hold for an eternity and I still do not have my funds back because of Cricket. It is a battle to get your money from Cricket and NOT worth it. Pay the extra money for a better carrier (NOT ATT). Good customer service is hard to find these days.

I recently migrated my phone lines to the GSM account from a Legacy account (With Cricket/ATT). I kept one line connected with the Legacy account since I had paid for a month of service. I went online and made sure there was NO auto pay set for this account. I have an email from Cricket in Oct 2014 asking me to sign up for Auto Pay. Okay, when I initially opened the account in the physical store, I signed up for Auto Pay. I had since had this removed from my account and NEVER used it. I have always Bridge Paid the account or used Cricket.com to pay. Anyway, they took money from my account Nov 2014 and refuse to refund my monies. They will not let you speak with anyone but their low level customer service reps or their immediate supervisors.

They sold me a new phone (Lumia 630) and helped me fill out a $50 rebate card to offset the $50 cost of the phone. I was promised a $50 cash card rebate in the mail. Last week I got a denial of rebate postcard stating that this rebate was for new customers only. They do not answer their phone on this store and they do not care as long as they sell phones. This is The AIR DEPOT STORE in MIDWEST CITY OKLAHOMA! Buyer Beware. Since AT&T bought Cricket the whole store and system have gone to hell in a big fat hand basket. AT&T has figured out the best ways to fleece its customers. To Hell with AT&T and its corrupt and crooked lying business practices. Cricket is an AT&T money hungry proxy puppet that will steal from you and lie to you.

Missed bridge payment and they kept partial pay and requested whole additional months payment. Hung up on 3x trying to resolve. Leaving them asap. Horrible Service.

I went in to get a new phone and have my business phone number switched over to my new phone on the 3rd of Dec. They told me it would be 24/72 hours to switch it. I just got off the phone with them. It's the 9th today and they said that the corp. office is working on it and need 24/48 more hours to maybe fix it. I feel I'm getting the run around and I'm pissed.

In October we decided to switch cell phone companies. Now that AT&T had purchased Cricket we figured we would give them a try, plus they were less expensive on the same network and had rebates for free smart phones. We got the phones, and service was fine UNTIL we receive a postcard indicating our rebate (at least one) was denied. We had let the store themselves complete the forms and then as they instructed "Put them in the envelope exactly as this for your rebates". I spoke with both customer service and the rebate department indicated to rectify the situation.

I ordered a phone from their website HTC Desire 510. Nice phone but can't make calls from it because the airplane mode won't turn off. Called the first time, waited on hold for half hour before someone in India (it's never an English speaking person, I have to process in my head what they are saying before I can answer their question). Anyways, a guy answers, I tell him the problem, he puts me on hold, I get disconnected. Called again, same as above except a woman answers, we go thru the same process, she can't help me tells me to call the service department. I call the department, same as above. They tell me I have to ship them the phone, pay shipping and they'll check, it will take ten days for them to check. If I want it faster I need to pay them ten or so dollars. It will take five days. Since when does a person have to pay for something that came broken already? I did however, get charged my first month's phone plan right off the bat. Something tells me I won't see that money again.

Cricket Wireless is a cheap service, with BAD customer service. I tried to order a phone online, said I completed. Three days later said it cancelled, but held my money. Told me to go to the store - they couldn't offer what I ordered online. They told me to call the company. Challenging time to find the right place, number on website only offers two option, activate new phone, or existing customers. They gave me 855-246-2461. Finally got through to a service after waiting on hold for 25 minutes. Guy said he was looking up my order, suddenly I'm back in the phone queue again. Tried a second time, got through. Guy took all my information, said it error-ed out - asked for supervisor. She said I needed to do it online again, that was only option, then hung up on me. BAD customer service, BAD customer service, BAD customer service, BAD customer service, BAD customer service, and I am one UNHAPPY CUSTOMER!!!!

There is no actual Cricket store near me so had to do everything online as far as buying phones and setting up phone service. You have to use their online "chat" if you have any questions or other issues. Online agents are extremely rude middle easterners and speak only broken English. If they don't know the answer to your question they just hang up on you. Apparently this is the accepted practice because it has happened to me at least 10 times. If you ask them about it they just say something like "is there anything else I can help you with?" If you ask for a supervisor, they hang up or tell you to go to a Cricket store. Agents are not helpful at all. I guess they have a quota of calls to take daily so if they hang up they can answer more calls.

Cricket was sold to AT&T, which uses a different network technology (GSM instead of CDMA) and this is now known as "New Cricket". We "Old Cricket" customers are being told our old phones (some bought new at Cricket for $400.00) will essentially cease to function beginning as early as January 2015. So I bought new phones from "New Cricket" on Dec 1, 2014 but they do not have enough coverage in my area to even dial a call in my own home. The coverage map totally lies, the signal is terrible - between dBm -105 and -118 in my home. Cricket refused to issue me an RMA. They say they will look into it, but I just want rolled back into the old CDMA plan with my existing phone for however long it lasts. It should have been illegal to buy customers and rush them into obsolescence, at their expense. Darned FTC hurt the consumers this time.

There is a terms and conditions in Cricket Wireless website to get a $100 account credit if you switch from some selected carrier to Cricket. There is NO start date for this promotion and it just says that the offer ends 12/31/14, meaning it's an ongoing promotion at this moment which ends on 12/31/2014.

Cricket has 3 strikes after just 7 weeks! Won't be getting rebate for telephone because of stupid employee, can't get referral bonus because of different stupid employee, and ALL employees in call center need serious supervision!

Phone LTE 4gs won't download and videos always circling. Won't play on youtube, can call on it but can't play anything.

I ended up keeping Cricket because the service finally straightened out the kinks and has worked every since with only a couple days of glitches here and there. I recommend people go online to order and deal with Cricket. The store is just out to charge you extra on things that to me is a rip off.

Cricket Wireless advertised Samsung Galaxy S5 in their Cyber Monday ad on the website. It was a great deal (too good to be true deal). The "sale" began at 3am. I live in the eastern time zone so I popped out of bed at 3 am and began my NIGHTMARE. At exactly 3:01 am when I attempted to add the phone to my cart it was "out of stock". Really? Out of stock 60 seconds into the sale! I kept trying... Like a miracle from heaven after several attempts I was able to add the Galaxy S5 to my shopping cart (so far so good). I chose my plan and preceded to checkout. I added my shipping address, my credit card info and all the other necessary requirements and pressed the "continue' button. Well... nothing happened...

Order 4s Samsung cell phone from them and service for my daughter. Order was made at 11:58 am on December 2, 2014. Received confirmation email and funds taken out of my account. At 3:57 pm on same date received email stating ordered was canceled due to too many lines on their service. I have NO lines on their service at all. Did not returned the 268.43 dollars to my account. Said I needed to go to brick and mortar store to get service. Went to Cricket store and they wouldn't honor the internet price and that I had to 500 plus for same phone and service. This is on top of the monies above. The phone number on their website is automated only. Got in their chat queue as customer #175, was customer number 125 when service cut off at 7 pm eastern time.

Have called cricket. They told me they would resolve the problem. It's been already 3 months. They have me on hold and all the sudden they hang up on me, gave me a false number.

First, there is no customer service on the 18553487299. They direct you to a chat service which you are queued for a long time. Trying to sign up and get a phone. Won’t allow my email address to be enter. It asks for a proper email. I input ** 5 times. I called but there is no agent call center. I see this service may not be for me. It’s starting off wrong already. This is a perfect start to an imperfect service. I wouldn't begin service if you cannot get a voice on the phone.

Liars, that's Cricket Wireless! First, they don't have 4G as they say they have. I live in Knoxville, TN and although I have the sign of 4G on my phone the speed is between 1-3 mbps. That's not 4G, believe me just a sign saying 4G! Don't believe everything. The signal is very low or you don't have signal everywhere in the city. On 2014 Cyber Monday they had the Samsung Galaxy S4 and S5 for 50% off. I woke up at 3:00am when the deal started and after 7 hours of trying to place my order, it didn't go through. Their website is down and too slow to take the customer's orders. They just lie to their customers with offers or deals but less than 1% from customers can really place their orders. Customers Service representatives are rude and they end the conversation whenever they want to. I would not recommend Cricket Wireless to anybody. Even if other carriers are more expensive, please believe me that Cricket Wireless is not worth it.

With this new gsm Cricket is doing is great but it seems to me Cricket really don't care about its customers because they're not really doing anything to help the people that have phones that still work for cdma network. I have a Galaxy S4 cdma network and paid about 500 and it works perfectly fine and now I have to get the same phone in order for me to keep Cricket by March 2015 and only get $75 + credit to get another one. So my phone lost value and now I'm screwed because Cricket thinks I have money for a new phone. That's just ** in my eyes and to top if off I bought an extra battery and phone case which is an OtterBox for 40 dollars and now I need a new gsm phone. I'm done with Cricket and I'm moving to T-Mobile or Metro PCS. I suggest if you're on Cricket to move to another cellular company. Bye bye, Cricket. You lost my money and respect.

Last year I paid $550 for a Galaxy S4 phone. On November 22nd I came into a Cricket Wireless Store where they gave me a business card to a phone repairman. In the meantime I had them activate a flip phone they sold to me so I could keep receiving my phone calls while my phone was being repaired. The repair cost me $185. I went back into the store to have my $550 GS4 phone that I paid $185 to have fixed turned back on. They said they could not do it. Then I was offered $39 for my phone toward the purchase of a new phone from them.

Ok I've had enough. These people are getting away with murder. They're using tactics and straight up scams that Lucky Luciano himself couldn't begin to touch. They posted a phony "buy $50 topup card and get 3 gb of data" instead of 2.5, didn't honor it and got away with it. Their system amazingly uses 8 to 10 times more data webpage for webpage than other carriers. They've actually stolen from their customers. Saw a review where a cricket employee in India wiped out a Cricket customers credit card. Now again even though they still owe me half a gb of data my data speed is so slow. It's taking one 5 mega byte app 50 hours to download. Called Cricket to explain they still owe me half a gb of data (it was advertised at Walmart, have a picture and on the webpage when I logged into my account have screenshot) and to simply let them know that when they go to the outer limits with how bad they slow down the data speed, that's a bit much.

Company targets its victims by advertising low rates for unlimited everything service. They also advertise you can bring your own phone and number. They let you verify if your phone is compatible with their service by typing in EIN number. Even if the site says your phone is compatible it's not. You prepay for a SIM card and then it's shipped to you. It tells you how to activate phone with new SIM card. It then says phone is not compatible. You are then left without any phone service. To resolve this you have to get a compatible phone immediately or switch back to the service provider you just left. All of the transaction is done online, so it's not possible to get a compatible phone immediately. The only help they offer is tell you to buy a compatible phone. They don't give any refunds or credits on your account. As soon as you switch back they keep all of your money and cancel your account. They don't tell you any of this until after the fact.

Worst Company to get a service with.....They're charging me $60 for my $40 plan; I called them to get it fix but then they hung up on me. I then called back and ask to speak with manager, the customer service Rep got mad and hung up.

Cricket offered an upgraded to the 4G network for a limited time. I had problems with my phone as soon as the merge started. The upgrade phones are a downgrade in the memory department. Not shortly after having a Cricket Rep downloads my contacts and pictures from my SD card, my phone started telling me: Storage space running low. They gave an extra .5 gigs of data on the new plan but that is no compensation for all the lost feature of Cricket. This is a waste because I'll have to buy a phone anyway, one that can compensate for what I lost to the New Cricket. I can't get updates for any of the apps that came with the phone. I took the phone back to the store to see if there was a solution.

I have been more than patient and this is the last straw. I placed an order online to have my number transferred over using my IMEI and at&t account # and pin# about 3 months ago when I started service. Cricket went ahead and gave me a whole new number through the mail and when I called to get a refund, they stated that they do not issue refunds for a brand new line. "You must be kidding me" I said. I even went to a local store to verify this. How can this be legal? Also, I cancelled my other line over a month ago (that I had to buy in addition to their screw up) and they are still billing me on autopay for this line, despite the fact that I cancelled almost two months ago and now has been registered with at&t.

I wouldn't be upset that we fell for the "free" accessories scam normally because some of the accessories were ok and actually needed, but the "free" earphones and "free" htc phone case were all pieces of junk that were completely unnecessary. The activation fee should have been $25 per line in store (according to website). However, we ended up paying $105 for 3 people due to the stupid "free" accessories scam. Other than this one complaint of honesty in salesmanship, I've had no other problems.

I had been with Cricket for five years and was pleased. That was before they were bought out from AT&T. I went into a Cricket store in Sept 2014 to upgrade to a different flip phone. Mistake #1 on my part. I learn then they had been bought out by AT&T and the rates were lower. So for over a year, I've been paying a higher rate under OLD Cricket as she referred to them. Now, they are new and improved Cricket with lower rates on a 4G network! What a joke. I do the basic $25.00 talk and text plan. I'd been paying auto pay for years and she told me I would receive the $5.00 discount for doing, so my plan would cost me $20.00 per month. LIE #1. I was told that the network was 4G but my new phone kept showing 3G. I called and asked and was told that this particular phone only works on 3G, not 4G. LIE #2.

Salesperson send bluetooth was good for media which was not true and when I tried to take it back they would not let me. And when I called the number that was given online no one actually ever pick some up. You can only chat with someone. You can never talk to a real person. This is a horrible business. I want to warn everyone do not buy anything from this place.

Be careful when ordering a new plan online. I was told my old cricket wireless phone would work. However, I would need to get a new SIM card. Once I signed up I learned my old phone would not work. I kept getting the run around, and they refused to give me a refund. Beware!!!!

I bought 2 galaxy s5 from a friend. Cricket said everything would work but can't receive or send pictures. Been ticket after ticket to correct problem which now they say it can't be corrected. I have bought phone after phone this year and have had problems with them. All went to buy new phones and since I am a existing customer I have to pay more than a new customer for new phones. I would have never change my phone if they were upfront with me.

I had two cricket phones and went into the store to pay my bill and told them I would like one of the phones disconnected and he said no problem and just charged me for the one working line. A week later I could not get calls in or out and called Cricket and they tell me my phone has been suspended because I owe. I told them I paid and they tell me "You paid for the phone that we disconnected." WHY am I paying for a disconnected phone? They went into this long speech and did not understand a word, they stole my money.

I went to 3 cricket stores to ask how the new bridgepay works, the next to pay bridgepay & next to pay bridgepay remaining balance. Phone was cut on then back off, not even within a full 24 hours. I call customer service, they said I had to pay $35 which was a pro rated amount from the 1st to the 12th. Also they told me my bill would now be due on 12th (the day I paid my bridgepay) instead of the 1st (bill due date before I set my bridgepay). They said this is because my bridgepay was due the 11th & I didn't pay till the 12th. My argument was that I wasn't aware of these new changes & after going into 3 stores nobody informed me & when I asked how it worked they told me they didn't know because they were still learning the new system. What's the point in a bridge pay if when you're late paying it by 1 day, they make you pay more $ to get your phone on. If I had $160 to pay cricket I prolly would have just paid the $120 (3 lines) when it was due.

Oh, this has got to top the charts for the worst phone company (if that's what it's calling itself) I've ever dealt with, PERIOD. I've had AT&T, Sprint, and T-Mobile and another smaller no contract phone company in Ohio called Revol. Cricket is by far the worst of all of them. All of their customer service people are some kind of thick accent foreigner who cannot be understood or understands your problem because of their poor English. THEN when they say they are going to transfer you to someone else that can help you, they transfer you right back to the same customer service number that you called in the first place. Except now, you're aggravated because you stayed on hold for 10 mins or longer, explained your long and complicated situation and had to repeat it (because of the communication barrier). All of this to still not have your problem resolved. The online chat is crappy, it kept closing for no reason, and the person on the other end has to be foreign too because the chat people give the same type of responses as the live representatives.

I, Ronald **, a loyal customer with Cricket, purchase a Samsung Galaxy S3 on February 26 or 28. I spent 220.00 for my phone. If I knew that they was going to do changes I would not buy this phone. I could have save some more money and got me the Galaxy 5 and now I can't get anything for my phone and yes I have a receipt from my credit card. And of course when I purchased the phone they told me that I have 30 days if I want to return it or keep it and I went to Cricket store to find a case for my phone, they wanted $30.00 dollars. I told no but one person tells me that my Galaxy s3 will be no longer work with Cricket after my 30 days expired telling me that AT&T Merge with them. Now I have sent my phone to Cricket to be repair twice. Now don't get me wrong, I never had any problems with their service just only their phones. All I'm asking if they will give me a deal for the Galaxy 5 and something for my phone and I think my phone is worth more than $50.00. It's not my fault that I had to return it twice to Cricket Manufacturer. Sorry I wrote too much but that's how I feel about Cricket.

I had recently bought a cell phone from Walmart from the PAYGo service. I bought the cell phone and a $35 top up card. Upon trying to activate the phone, it activated but said the top up card had been used. So I call them. They say the pin for the card had been used and filed a complaint on my end. I had to email the account number, pin number, receipt, and scanned image of top up card. Soo... I had done that on Oct. 28th of 2014. They said it takes 3-5 business days so I waited patiently for their response on their end. I called today Nov 5 of 2014 to see what resolution if any had been made to the claim. They said the claim was denied because the card had been used.

Yup, just like many cricket has ripped me off. I bought my galaxy s3 for $600 and now it just went off service. I just paid my bill and cricket is just being jerks about giving me anything for my trouble. Cricket should offer the galaxy s4 for the trouble but no. I will be looking for a lawyer and make a class action suit on cricket. If anyone does it first, I am in. Let sue these jerks.

Every week I try to pay my cricket bill through the phone. Every month they send me the link to pay and it says "Network error, Sorry... looks like we're having technical difficulties. Please try again later." Been trying for the past 4 months with no avail. Lousy webmaster sending us a broken link or the IT department can't seem to get their act together. If you don't want customers to pay through the phone then don't send a link.

I purchased a Nokia Lumia 1320 from Cricket's website. The battery didn't seem to work well so I called customer service to see if they had any suggestions and to confirm the details of their return policy. I was disconnected twice. Finally, after calling for the third time, they connected me with a phone operator in India who told me that they could help me if I gave them my credit card details. I proceeded suspiciously, however I was desperate to speak with someone about what to do with the phone (the website stated that it must be returned within seven days). After giving my credit card number, the call was disconnected. Sure enough, my credit card was stolen and I have no doubts it was from that call.

Cricket continuously rips me off the $5/mo discount they promised me for authorizing automatic bill pay. I have to call them every-other month and get stuck on hold for 10 min each time until they figure it out. Their music-on-hold is loud and obnoxious and their customer service people are very hard to understand due to thick, foreign accents, of course. When I called them today they said I will never have to call them again for this problem, yeah, right!...I'll believe that when hell freezes over. When this phone starts going downhill I'll be chucking it and upon buying a new phone I'll also subscribe to a new wireless carrier. My wife also has Cricket and I could write a book about all the bad experiences she's had with them and her supposedly "smart" phone....what a crock!

I signed up for Cricket with my old iPhone 5 that had previously been with AT&T at the West Covina mall. I was told, and it says it clearly on their signs, that international texting was included with my plan & my mom's plan & we needed that cause my mom was going to EGYPT. My mom gets to Egypt and there is absolutely no international texting. That was a complete lie & false advertising. My mom & I couldn't get through to each other no matter how hard we tried. Cricket is cheap, yes, but they're also kind of con artists.

Just bought new phones then a couple months later was told I could not put my phones back on the family plan, and my phones would not work with the new cricket. They said I had to buy 5 new phones to be on the new family plan. I was told I would be able to use them when the new cricket kicked in, and now it's a whole different story. They never know what they are talking about. I would not get a phone with them now. It's crappy service.

I buy 2 phones months ago, send the rebate forms, never heard from Cricket. Call them more than twice last time. They said the promotion it have expire, make two mail.

I signed up for cricket wireless service at their store at Meridian and NW 63rd Street in Oklahoma City in July 2014. I signed up for autopay system to avail $35.00 per month service. The customer service lady who signed me up told me that first month would be $40.00 but from the following month onward, it would be $35.00. She took all my credit card info and put them in their system. The following month my service was suspended. I was surprised. I contacted Cricket Wireless customer service by dialing 611 from the phone and told them that there should be no suspension of the service as it is set on autopay.

I bought my Samsung S3 one year ago spending $600.00, which is a lot of money. So my phone is completely new and I didn't have any plan to change it especially after paying this much money for it. It is about 2 months that network doesn't work at all. Google map, forget about it. It gets disconnected while I am talking, "No Network Connection!" So when I went to Cricket store they said if I want my problem to be solved, I have to trade my cellphone for $115 and buy new phone for $450. Can you believe it? You are changing your system, and is not my problem to pay for it. I agree with the other user that said, "This is so very wrong...wrong...wrong. SHAME ON YOU. SEE YOU IN COURT." I am looking for a way to take it to the court. IT IS BAD.

I will never!!!!! I mean never get a phone with this company again!!! I just bought a phone August 29th. Nokia Lumia 1320 that was sold to me with damn water damage because my phone had not been near water!!!! Period!!! They cut my phone off 1 day before it's ** due, that's 1 problem!!! When I bought this phone I was advised my bill is due on the same day every month and will be cut off the day after due date if not paid. I was told by customer service that Cricket runs on a 30-day cycle so it won't be the same due date every month since not every month has 30 days. **!!

I have been a Cricket customer for five years, with very few issues. Because Cricket changed over to New Cricket, and my old phone was only 3G (the new network is 4G), I decided to upgrade. I've upgrade phones a couple of times over the past five years, with no issues of note (I'm not thrilled that Cricket outsources its customer service and the agents aren't versed enough in English to be able to help me with things that aren't on their scripts, but I can get over that; the plans and the phones are inexpensive enough to make it worthwhile).

I have been with cricket since I moved from Las Vegas to Oregon about 3 yrs ago. I went to cricket because Metro PCS was not in Oregon back then. 4 months ago Metro came to my town. When I signed up with cricket I loved them, no problems what so ever. At least up until 3 months ago. I Heard At&t was buying out cricket, so I went into the cricket store I have dealt with for 3 yrs. I asked them about the At&t plan to buy them out. I believed everything they told me. Went home to talk to my fiancee that night and talked about the 5 lines for $100. Could not pass it up. She was still with At&t because she was still in a contract...imagine that, A CONTRACT. ANYHOW HER CONTRACT WAS FINALLY up in June 2014 so we waited a month for her contract to expire and canceled att and that day went to cricket.

I have bought a phone from Cricket Samsung Galaxy Discover. It is defective. I'm waiting on a paper to send my phone back. I'm in roaming and I didn't put it on there. It was like that when I bought the phone. Every day they cancel my service and I have to call and complain. Every day. CUSTOMER SERVICE SUCKS. CRICKET SUCKS> CONSUMER BEWARE> KILL THAT CRICKET. I will never use them or refer anyone to them.

I’m from the Boston area and I have to say you people are just speaking too fast, Cricket did not buy aio. Aio was AT&T prepaid brand, cricket was a small company from California that sucked but what happened is aio was getting sued by t-mobile and AT&T acquired cricket and merged aio and cricket but kept the cricket name, no law suit and now cricket is the best prepaid cellphone provider, no contracts, better plans, more discounts and the AT&T network the second largest in the US. And only by a smidge compared to verizon, the biggest of all, so unless you live in the middle of nowhere cricket is the best option now not then and the verizon phone thing - if the phone don’t support 4g lte then you ain’t gonna get it. I walked into a cricket store looking for a better at&t deal and I got it, I have the lg g3 korean version and it can only work LTE on the 700 MHz band WHICH ONLY AT&T HAS AND CRICKET. So I walk in the store because for 60 with at&t you get 2.5 gigs, at cricket you get 10 gigs and if you do run out they put you down to 128 kbps which you can still check your emails, facebook, it’s just gonna take a bit.

It was the worst experience I have had in years. Nov. 2 and I got an upgrade for my new phone. Because of so many offers I thought I was having a deal. I went on a road trip and the phone doesn't operate properly. Tried several times to get assistance and was given the run around. The store acted like it's not their problem but to even get anyone to for it is even worse. They put me on hold for 40 min. and transferred me for the 5th time. Text me saying how was their customer service if it was friendly. Who cares if they wrote friendly it's not resolved? My phone sucks just like their service!

Selling a phone knowing damn well the person will have to purchase another one in less than a year and not telling them that is criminal. Expect lawsuits by the millions. This is so very wrong...wrong...wrong. SHAME ON YOU. SEE YOU IN COURT.

I bought an HTC Desire 510 at a Cricket Wireless store in Yulee, Florida 2 weeks ago. I bought a case, a protection plan, and an extra charger too for $271. After 2 days I noticed that I was not getting incoming calls or missed call alerts while at my home. I attempted to resolve the problem online with customer service reps. They were not knowledgeable about the situation and recommended I return the phone. I contacted an HTC rep and they were also unable to help.

I changed to Cricket cell phone service a year ago because I was tempted by the very low monthly cost. But now, if there is an example of "You get what you pay for", Cricket is it. The first three months I had Cricket everything worked well. I didn't particularly like the Muve Music Chorus phone they gave me but at least I could make a call/receive a call when I needed to. Then all the trouble started with my voice mail. Half the time when I tried to access my voice mail I would get a "the feature code is not valid" pre-recorded error message. I called Cricket multiple times about this, all they could do is reset my voice mail (which deletes all the messages I received), and tell me to turn my phone off then back on. When I'd go to access my voice mail I would get a message saying "x number of messages have expired and been deleted", the x being the number of messages I had.

On October 3rd I saw a Cricket android phone on sale at Walmart and as I needed a phone badly I bought and activated it. I purchased the $50 unlimited data text and calling plan. The usual data is unlimited but slowed down or throttled after 2.5 gb of usage. All seemed well. On the 5th I called *611 for account info. I was very surprised to learn that I'd already used half my 2.5 gb of data in two days because I'd been on the internet less than 30 minutes. I called customer support and spoke with a lady who basically just stuttered and said hmmmm a lot but gave me no answers. On the 9th I got the system standard text message that said I only had 10% of my data remaining.

At $40/mo ($35 w/ auto-pay), it's a steal. A very good deal indeed. But pay attention to what's NOT on the plan description pages:

I saw all of Cricket's ads re LTE coverage and getting fed up with the monthly cost of data with Verizon. I decided to give Cricket a try. DON'T DO IT!! I called Verizon (I was now off contract) to have my Galaxy S3 unlocked. They assured me that it was. So I went to Cricket and ported my number. I received the SIM cards, inserted them, and other than WiFi, had no phone or data. Repeated contacted Cricket customer service. Over and over I was told it was a Verizon problem; the phone was unlocked. I contacted Verizon support again (ever try that when you are no longer a customer?!) and was assured that the problem was Cricket, not the phone.

I signed up for AIO then Cricket took over. The transition did not go smoothly from the start. The phone number would not port over and that took many phone calls to AIO. Then Cricket took over and the service went downhill. There would be no service for days on end. Then it would reject phone calls telling callers international calls were not allowed. Voicemail settings would change overnight and you'd have to re-record your voicemail greeting and re-set all your settings again. Complaints to their customer service department was a waste of time. They would not follow through. They would escalate the ticket and you would not hear from them again. It became so frustrating that I switched back to MetroPCS!

AT&T bought out Cricket in March 2014. NOW all android phones purchased before that date will not work unless you upgrade to a newer phone after March 2015! That's right, AT&T just jammed us... again! Cricket android phones CANNOT be reprogrammed for another provider. In fact AT&T/Cricket is STILL selling phones that will not work after March 2015. Unbelievable? Google it, it is a fact... you spend $600.00 on a Cricket phone and you/we are screwed!

Been with Cricket for a bit over 6 years. The first year was very memorable because I had used 5 of their simple flip phones in less than a year. Everyone of them had an over heating issue with no apparent cause! I talked to many representatives and even one with a higher status. No refund for the 1st one. All I received was another phone. Then another. The reps had me feeling guilty and embarrassed more & more with each phone call. Was it the battery? I bought several on my own. That was inexcusable! They kept replacing each HotPhone with the same exact type. Always excuses, always!! So hot they all could have exploded, right? I did everything I knew to do without losing my pleasant decorum. They didn't even want the phones returned which is very suspicious. That was my first cellular experience.

I signed up when they were Aio and had NO PROBLEMS! Then Cricket bought them out. They said "nothing would change", "you don't have to do anything". Well, first my bill went up $5 and then the service starting going out for no reason. I would try to call or send texts and couldn't. At times I couldn't connect to anything on the internet. Now every single day for about a month starting at 4:00 my service goes out completely and doesn't fully work again until after 6:00. It's ridiculous!! I don't know why the service is so different now that they are Cricket, but it's awful and I'm getting rid of it!!!

Chatted with Customer Service to unlock my phone. **. Activated on 06/24 and paid 1st month. Then made 3 more payments on 07/24, 08/24, 09/24. Unlock Policy states: "Your account has at least four (4) months of consecutive paid service using the device you want to unlock". That means you have to PAY 5 times. Even worse than Metro PCS unlock policy. And even before the chat session finished, the Customer service hung up on me.

A few months ago I re-signed up with Cricket Wireless under their new plan. The advertisements both on the website and on the door of each store said/says: Get a free Nokia Lumia 630 4G phone. The problem is, the Nokia Lumia 630 is not built as a 4G device. It is a 3G phone and Nokia's website, as well as any other website that reviews the phone, says so. Now I love the phone, particularly the Windows format and the ease of use. What I don't like is being deceived by Cricket in their advertisements. Sell the phone, not the lie!

I am not able to use my new cell phone because it say no account. Please help.

Just found out today in March my Cricket phones will no longer be supported by Cricket. Therefore I must buy new phones because of the merge with AT&T. This just outright scamming. I have been with Cricket for ten plus years. However as long as I have to buy new phone I may as well get a new provider as well. I can not believe they expect long time customers to buy new phones because they will no longer support the phones they sold us. How often is this going to happen or why don't you just rent the phones to customers. Whenever you need more income you could just raise the rent. Until you piss them off so bad they go elsewhere. That's good business. Keep up the good work. Not a happy customer.

I wanted to offset my monthly phone bills by pre-paying a portion every month. So for a period of 18 months, I used my bank's bill pay to send checks to Cricket for a portion of the bill. As I pay most of our joint bills this way, it was automatic and my husband was supposed to be paying the remainder (I thought) of the bill from his checking account account. After 18 months I learned that the money that was being sent to cricket was going to an incorrect account number - one cricket provided me mind you. It wasn't my account or someone else's account per cricket just an "account" out in cricket Neverland. So after determining this I requested a refund. I did get as far as being sent a letter that read that I needed to supply them with the bank account number that the money was deposited to. What? No! I sent money to cricket, you didn't send it to me.

I pay $142.00 a month for cell and net. We are in the coverage area but the cells work part time and they cut my bandwidth down so bad I can't use the net half the time. I have called customer service but there is a language barrier, I get nothing accomplished. We live in the country (in the coverage zone). Please help in any way you can. Thank you.

After 10 years customer with AT&T we tried Cricket (later known as a sister company to AT&T) for a better deal with our family plan, telling us Cricket was the same as AT&T but just a better option to treat old customers. We were told no contracts of any kind, no hidden policy being same as AT&T. Make a long story short, we started middle of August 2014 and the poor quality of the wireless phone voices specially the smartphone distorted voice to the extent that most of the conversations by the smartphone were cut off because of distortions.

Like most people, a year and a half ago I bought an expensive iPhone 4 with cash at a cricket store. At first I noticed I didn't quite get the same signal levels as friends with the same AT&T iphones but it was pretty good service for the money I was saving. Sometimes at the lake or on road trips I wouldn't get reception but in all I was happy with the service. A while later I even enrolled in auto pay to save 5 dollars a month off my bill, it's like 58$ a month.

I got into a payment agreement with Ybuy through Cricket for my S4 knowing ok I guess I have 3 months to pay it off before they charge more than the phone is worth. So comes down to a week before that 3 months is up and I paid the $220 at a Cricket store who takes those payments. Waited 2 days and called Ybuy and they state they never received my payments! I called Cricket customer service and they made a case ID for some department and I called 3 days straight and their department hasn't even opened my case! So now I'm stuck getting the run around wondering where my money went and why haven't they given it to Ybuy already and if it goes past that day Ybuy has set will I be charged. :( I have all my receipts and hope I will figure out why they are being so unfair and uncooperative.

They are charging about the same but have dropped the data plan from 5 gigs to 500 mg which is half of 1gig... They are taking away Muve music. And I won't be able to use the lifeline program that gives a $10 credit to low income seniors and disabled. We are also going to have to buy a new smartphone to go along with the new system. Bad deal!!

I took my 14 year old granddaughter in to the Cricket location on Maryland Parkway and Silverado Ranch in Las Vegas Nevada 89123. She told the manager ** that her screen on her phone was not coming on anymore and that she had got as a gift and that she hadn't had very long. ** said he could put her into the same phone after her had played with it and did a few things on his computer which nothing worked. So he went and got the same phone and he set it all up. However we asked if we needed to do anything on our side to help him and he said he had it handled. We had told him that for some reason she constantly would have problems with that phone which he said he could set her up with another one but it would be more expensive.

OK, well RUN RUN RUN from anything associated with this company. I bought a phone 17 months ago and got a real basic phone (flip phone). Does not have internet but they signed me up with a plan with internet. I only asked for talk and text cause that's all my phone can do, they told me it was $40 a month. Cool. 4 days ago I go and pay my bill and the guy told me they were over charging me and have been for the whole time. He then corrected it and told me to call corporate, they were the only ones that could refund my money. Well, needless to say you get the run around. The store send you to customer service, customer service sends you to supervisor and they send you to store - all telling you the same thing. Nothing different when you ask for corporate. Call them, they send you to customer service. They only want to credit the account but who to say someone would even want to be with their service after being stole from so people. Please do not sign up with any of these places associated with this company. I will be leaving this company as soon as my so called credit is used up. I have never been with a company they continuously steals from you from the time you walk in the door.

I went online to switch my Samsung Galaxy S3 to a Samsung Galaxy S4 and on their site it states you can do this process for free. Their customer no service representatives have told me that was the way to switch my phones as it is free. Both non representatives knew the type of phone I wanted to switch, but failed to advise me I could not switch my phone online because the S4 has a S.I.M. card. Spoke to a non-representative today and was advised I couldn't switch my phone online for free because it has a S.I.M. card, so I will have to pay a $15 fee to activate the phone. I spoke to so called supervisor and advised that their website is falsely advertising that you can switch phone for free. The so called supervisor tried to tell me it was not false advertising to state on a site you can switch a phone free online, but nowhere in the site state that the phone cannot have a S.I.M. or you have go to a corporate store or call customer service and pay $15 fee. I have since contacted the BBB and FCC with the concern.

Current customer. NEXUS4 screen got locked. Set up a chat online to get a PUK. "Gina" was responsive but after few minutes session got timed out. Could not setup new sessions as I was not a current customer. Weird. Called. Set up case ID. Was told they will call me back in 1 hour. Nothing happened. Called once more. The new CS rep said these things take 24-48 hours. As of now (30+ hours later) nobody called. Meantime ANDROID DEVICE MANAGER solved my problem. I am pulling out of CRICKET WIRELESS when I buy a new device.

It is all resolved and had great service.

I was told I had to upgrade my phone. I have bought two phones and I can't make a call from my home, because I can't get a signal. I live about a quarter of a mile from 2 Cricket stores. I have spent approximately 2 hours on the internet and my grandson's phone trying to get a solution to the problem and still no luck. I have also been to three different Cricket stores and I still don't know if the problem is getting fixed. I was told by one of the salesperson that they are having dozens of people coming in about no signal. I am so upset I feel like I have nowhere to turn. I have a very sick brother and don't have a phone if he needs me.

Hi, My name is Maria ** and I am mother and caregiver to my 31 year old son Christopher **. Nine years ago he was hit by a cab and has a TBI, blind in one eye and prone to seizures. Because of his anti-seizure meds, he sleeps a lot. So on August 27th about 2:00 in the morning, my phone woke me up and it was from his number. I know for a fact that he is always asleep at the time. His anti-seizure meds knock him out right after taking them at 10:00pm. So I yelled in the phone, then went to his room and saw for myself that he was dead asleep. On his bed and his phone on the floor. What I did hear was a guy and a girl talking to each other. I kept yelling in the phone, but either they did not hear me and would not answer. But I believe they could not hear me. So I hung up and went back to bed.

About 5 Months ago--My daughter lost her phone--which was also on my account. I called to "Turn The Service OFF" Because we were not going to be needing it! Thus, I should NOT be billed for it! However, I was NOT informed until the next month--when the bill was due again--being charged STILL for "Two" lines on my account rather than just mine--and was informed "Oh, we were "saving" that number for you, you have to "DISCONNECT" the service." Ok, so for the NEXT FOUR MONTHS I attempted to do just that and was STILL/AM Still being BILLED for TWO lines, not one. For some reason--every time I called--and was switched to India and everywhere asking for this Service and Bill to STOP no matter what they called it... didn't find out until today.

I am not pleased at all with the new Cricket. Yes they may have lower prices on plans but that is it!!! They have taken away back up service, wireless connections and they throw in some computer phones like that is supposed to make it better. Big disappointment!!!!!

Same thing as most people. Bought expensive phone (from) Cricket, now have to buy another one. The customer service is just the absolute worst. Sales reps in the stores lie right to your face and extremely rude! Also it's very frustrating when I'm advising the sales reps on information I think they would already know. If you don't know the answer, say I don't know… don't stand there making stuff up and sounding like an idiot. That's the majority of Crickets staff. I hate this company, the staff, and the constant BS they put you through.

I've been with Cricket for 8 years now and never had problems. They recently merged with AT&T and all I can say is they suck!!!! All of a sudden my phone is dropping calls!!! Am not receiving alerts from my bank which is really important to me!!! They forced me to change my plan which I've had for years. I hate the new plan!!! So Cricket, it's been nice knowing you!!! Bye bye!!!

I went to corporate store on E Indian School in Phoenix, got this life line mess up taken care for discount. Went there end June - went in hospital for foot surgery. Came out and discount not there. Called 855 # - Sara said she was sorry for not being done. She said, "Give me 30 minutes be taken care of." Went to pay bill and never done. Called customer service, argued with little call taker and then head supervisor came on, argued with him. I told him let phone get turned off cause not paying $68. So I informed him I will pull all 8 our phones and going to Sprint. Supervisor said, "Do it. You don't mean nothing to us." One poor excuse of Cricket supervisor. If people are smart they will pull out of Cricket go to Sprint. They have special off to switch and cheaper phone amounts than you're paying CRICKET. Bunch lowlifes treat you like crap and laugh.

I have been a Cricket customer for years and I'm still paying off a 600 dollar phone that I am financing and still owe 250 dollars on. I went in to pay my bill today and was informed that because of the ATT merger I had to pay this phone off and then purchase another... I am beyond upset!!!!! This should be illegal... They said I could trade it in and get a max of 125 dollars... I will never do business with this shady company ever again!!!!

Long story short, I had an old Cricket phone. I was told I could purchase a temporary plan for it. I walked through steps with customer representative and was confirmed even when double checking that it was compatible and would work with my phone. In the end, it did not work and I could not activate the plan. When I tried to resolve the issue, I couldn't get through on the phone and had to use chat. Was told that policy is no refunds and I could call corporate. I did and it was hard to get them on the phone, but they did call back. Still was told there is a no refund policy no matter what. I explained it was their mistake. How was I to know the phone would not work, but still no refund. I have been cheated out of my money and I will never use this service again or recommend it to my friends. Representative may have lacked training, but Cricket should take responsibility for their mistakes.

Five months ago I started 2 accounts with Cricket/Aio wireless and was told by the salesperson that my current iPhones were locked but I could purchase 2 unlocked phones from Cricket. I agreed and purchased the phones only to find out later when travel outside the USA that they were actually locked. I called Cricket customer service and was told that unlock codes would be sent to me through tech support...Never got them! After making several more calls I was told that I had to wait 4 months for the phones to be unlocked. Now they are saying that the phones can't be unlocked. Does anyone else have the same problem?

Less than a year ago, I bought a Galaxy S4 from Cricket, almost $600 and now they say that in a few months, my phone is not going to work with the new 4G. When I bought this cellular phone, it says it works with 4G, and now it's not. Where do I have to sign to join a lawsuit? Just 2 months ago, they replaced my phone because the older was not working right, now they told me this crap and offer me to sell my phone in craigslist as the best option. I have also a friend who paid almost $1000 for his phone (due on monthly payments) his last payment is going to be on October/14.

I paid my bill and Cricket has merge with ATT and they want old customers to change to the new plan but the problem came to play - why would I change my Galaxy 4S to a cheaper phone, from 500.00 dollar phone to a cheaper phone a 29.00 dollar phone and the plan they change my phone to the same plan. So I want to know why did they do that and I want to know what can I do about it and they charge You to death.

I purchased a new Cricket Phone Model Z995. Not only is it a defective phone but I also did not receive my rebate and have spent over 8 hours with Cricket's terrible customer support people trying to resolve the issues which are still not resolved.

I'm so mad with Cricket service. I'm not receiving some text messages, some I receive just fine, and others nothing, and this is the way I communicate. I asked them if it was because I don't have the new service and they said no and just reprogrammed my phone and it's still happening. I never had any problems before. I don't know what's going on but I can't take it anymore. I'm leaving Cricket after being with them for fifteen years. Bye Cricket. Also, they keep messing up my friend's payment. He pays the payment and they don't have record of it.

I tried AT&T network through Cricket Wireless, as my new rural location had no competitor. I first spent over an hour with both Cricket and AT&T reps, being assured there was service. So I bought a tablet for 3g internet. The service I get is 2g edge only - the tablet won't recognize it. I bought a BB Bold to tether the 2g to the tablet. And a repeater with directional antenna. Cricket shut that service down today - "Truly sorry, no support for BB". I never got one tenth of the minimal 500 MB data monthly I paid them for. Four months of hopes (and payments) for a service they knew they wouldn't provide. I will suffer satellite internet rather than continue any relationship with AT&T. They are a small shadow of what that name once represented.

I have experienced everything that is being said. It is all true. I purchased a Cricket ZTE Source phone in March 2014. In May the screen went blank. The phone was sent back. I bought another phone while waiting on the return of the phone and transferred everything to the new phone when it arrived. Ever since I have been having problems. The phone does not work in the AM, and there is spotty service in the PM. It also says that the SIM is rejected. I called their customer service who seems to mockingly apologize for your difficulty with their service. It is irritating, and the Indian accent I am not even sure it is real. They issued me a ticket number. I then called them hoping they would resolve the issue.

While searching for phone and plan, I looked at cricket. I'm already with them so while trying to order, they rejected my card. Ok no problem. I check my account today and I'm $178.91 out. I called and they would not even confirm. I tried to order and said, no record. WHY THEN DID THEY TAKE MY MONEY. The Indian guy said I would get my money back tomorrow, but couldn't tell if I even tried to order. How does he know if I will get my money back. It cost me to stop payment. The service is lousy anyway. I DON'T RECOMMEND TO ANYONE. CLOSE THEM DOWN. HOW MANY COMPLAINTS DO YOU NEED?

Sprint phones sold in the U.S. are hardware locked domestically, so no other domestic carrier can ever activate with that phone. CRICKET SHOULD KNOW THIS! Instead, they give no warning on their website and simply take the $. I had to waste several hours with idiots from their tech support (with heavy Indian, Filipino, or Latino accents) before I confirmed it with Sprint and other sources. All you get is 'Invalid SIM'. The worst disaster could possibly occur if you also setup Cricket service and ported your existing # - you could lose the use of your current phone.

I bought a cricket s4 one week before cricket switched networks not knowing that it would only work until March of 2015 so I spent 490.00 on phone. Starting having problems with the phone and they said it was because it was on the old network so I ask what they would give me for the phone on trade on a s5 and they said 120.00 and I ask why it was less than 2 months old and they said just like a car it depreciates. I know of no car that depreciates over 60% in two months. I feel Cricket should make good on this and I would love to be part of a class action suit.

My husband had Cricket and loved rhe service, so I decided to take the leap over since it would be cheaper. He was already through most of his month service and my iPhone 5 wasn't unlocked so I needed to purchase a new phone. I paid $99.99 for a new phone and chose the $50 monthly plan which is discounted by $10 for a joint account. The lady told me that since my husband's month was almost up, I would not have to pay for a full month. However she still charged me the $47 for my month service and insurance.

I decided to switch from T-Mobile to the new Cricket to take advantage of the AT&T network. I bought a SIM online to do the BYOD option and everything looked good during the initial order. But the system was down once I received my SIM in the mail and I couldn't process the order. Finally, after 24 hours of failed attempts, I went to a store and they got me set up. Then the port stalled and my number never switched over. It was eventually cancelled somehow. I tried calling, sending an IM, even going back to the store, but no one could help me! They kept giving me the run around on who could help me get it fixed. After 2 tickets (and zero call backs) I just asked for my money back, but no one seems capable of doing that either! Another ticket, more IM's and another visit to the store yielded nothing but empty promises. This company is the worst!!

I've had Cricket wireless for years. It was great until now. The reason I went with Cricket was the unlimited international long distance which was included in my plan. I paid for the month of September on August 15, my phone broke on August 17 and I went to the Cricket store to get a new phone. Now I am on the "new cricket network". I tried to call long distance and got a message telling me I don't have long distance on my plan. As it turns out I no longer have long distance, hotspot, mauve music and apparently the lifeline program is also suspended! I called the help line and was told I now have to pay $65 per month for 1000 minutes of international long distance and my hotspot is no longer available! I was only paying $50 with Cricket for unlimited international calls! Had I been informed of these changes I would NEVER have paid for September and I certainly wouldn't have spent 165.00 on another phone. I would have found another provider. That is the last penny I will ever give to AT&T!

I too feel cheated. I purchased a $500 phone a few months ago. Now I find out I can't use it after March. I would love to join a class action suit.

My elderly mother was having what we thought was a heart attack. I tried to call 911 with my Cricket Cell phone. What I got was "Sorry, this provider does not supply this option (or something like this)." Then I tried to call an operator same response!!!! What is a cell phone good for if not to be able to call for emergency help???? I complained to my Cricket store, and they said "Oh that can't be right." But we could not call 911 without an emergency.

OK so I have been with Cricket for two years now and since they merged with AT&T they've made my life hell!! So old Cricket I had the lifeline and auto pay. So with those two helpful sources my bill was only 37 dollars. So of course we all know Cricket phones suck. My old Cricket phone broke so I had to get a new one. Since they merged with AT&T they no longer have the life line. OK so I don't have that $10 off my bill anymore so I thought well at least I'll still get the five dollars off my bill with the auto pay. Wrong was I!! They won't accept prepaid cards now. WTF!!! So I'm losing money instead of saving which of course is the whole point of going to Cricket. Not only that, when I got the new phone it wasn't what I wanted - only had it for two days and wanted to trade it in.

I have fallen prey to the scam about the Galaxy S4. I am on a fixed income. I can't afford a new phone and I do not feel like I should have to buy one after 6 months. I would be interested in a lawsuit as well. About 36 hours after a heated discussion with their floor supervisor, my internet was shut off. It says I need to pay my bill but it also says that my bill is due in 3 days. It also says I have only used 60% of my data. Is it a coincidence? I do not feel it is. I did screen shots of it and would love to be able to use it in court.

Was making the big switch today after over 10 years with ATT to Cricket. Wanted my iPhone and wanted to keep my same number. The Cricket rep wiped EVERYTHING off my iPhone (phone numbers, pictures, texts, emails) and tried to act like it was no big deal. I lost years of things. What a bunch of idiots!

I made a phone purchase in May of 2014, a week before Cricket switched their stores to reflect their new network. I have been a customer with Cricket for almost 10 years and this is the first time I have been really angry with them. I went to purchase a new phone since I had accidentally dropped my Samsung S3. I knew Cricket was updating their service so I had made sure to specifically ask the store reps if the Samsung S4 would work on the network. They reassured me several times that it would. I made the purchase only to find a few days later that it would, in fact, not work in a few months on their new network.

I bought a galaxy express in june and was not given a receipt. I bought another phone (Nokia 520) and was not given a receipt either. The manager said that they don't give receipts out for products purchased. That does not make any sense. I have been calling cricket and I cannot believe that no one can give me a receipt for what I bought. The person (Ronnie) I spoke to today stated there was no trace of me buying a phone. I needed the receipts for my rebates, now it's too late. I just hope if she kept the money for the phones I bought I will bring this to someone's attention that can do something about it.

I feel they are not honest. Bought a phone off of them because I felt they would be a good fit for what I needed, thinking they would be better than Sprint. Haha, what a joke. The girl at Cricket worked at Sprint so she knew what the rules were at Sprint. So I purchased inexpensive phone from her at 12:00 on 8-3-14. They returned the phone that I bought from Radio Shack Wood Haven, Great Manager. Had problems with switching number. Went back to Cricket in Taylor, very bad experience. Now I'm stuck with a phone, activation fee, paid for a months service. ALL LOST in an hours time. You better know what you want before you deal with Cricket. I'm going to tell everybody I know about this.

I bought my iPhone 4s full price when it came out, from Cricket Wireless. At the time, I didn't know anything about locking. I had my account for a while, not sure how long. 6-12 months. I wasn't getting great reception and decided to change to a different carrier. Ever since then, I have been trying to find out how to get my phone, which I own and paid for outright, to work with my new provider. Cricket refuses to let me have it unlocked. Even now, when they openly allow it, you have to have an active account and have maintained that active account for the last 6 months!! If I had an active account, I wouldn't need the phone unlocked!!! It is a complete joke! I really feel scammed out of my money. This isn't a situation where they subsidized the phone - I paid for it, full price! It is mine but you wouldn't know it. I really hope that there is a way soon to have a class action suit against Cricket Wireless. They have stolen the value of my phone as far as I am concerned. DO NOT BUY A PHONE FROM CRICKET! IT WILL BE USELESS!!

I was excited about getting AT&T network service at a good price. The store had huge wall posters showing the LTE network and the clerk told me I would be getting hi-speed data connection. NOT true. AT&T throttles the speed and it is not the same as I got when I had AT&T. This occurs for all data not just after the 2.5 gb. I will be switching providers.

In November 2013 I was sold a 4g Samsung Galaxy s4 (value of $600 +) and they didn't even have 4G service -misled. Five months later informed they were bought out by AT&T and that my phone would be useless as I would need a gsm phone. Forced to take a $120 trade in value towards a worthless Motorola MOTO G ($159.99), promised a $60 mail-in rebate within 4 weeks. It has now been 7 weeks and no rebate check. Extremely interested in joining others in a class action lawsuit against Cricket.

I'm totally disappointed with cricket and AT&T. I cannot use my Galaxy S4 which is less than a year old with cricket. The company refuses to activate the phone even though my wife is freely using her cricket account with her Galaxy S3 working perfectly with no problems. I was rejected service and was told I had to purchase another phone. Talking about a ripoff. Sure I'd love to be part of a class action suit again this Giant Octopus of a phone company. Forcing us honest people into purchasing brand new phones even though my S4 is perfectly capable of working on a cricket network. It's scandalous of this big business phone company to leave out us faithful cricket customers. But alas I thumb my nose up at these idiots as I'm still using my Galaxy S4 with a Magic jack app. And BTW it works just fine..... :P

You would think since AIO Wireless/Cricket Wireless was created by AT&T, they would have put the proper people in place to create a company that ran smoothly and had the right tools at their disposal to solve issues. I have found that they don't. What a disappointment AIO/Cricket has been. I love to save money but it can't come at a cost. I used to blame the customer service representative located in other countries but it has come to my attention it actually the corporate office in Georgia that has no clue how to operate a business. Any issue that you have with your service, the representative has to create a trouble ticket for someone back in USA to work on. By the way, they work banker hours M-F 8-5 pm.

Since Cricket bought Aio, it's not the same Internet - no international call at the same price and not even the same customers services - it just sucks!! I wouldn't recommend this company not even to an enemy...