Cricket Wireless Reviews

I have been a Cricket Wireless customer for at least two years. My account included my phone and my son's phone. My son's phone was damaged, so I called to drop him from my account for the time being and just pay the bill for my phone only. I was told that I was unable to do that. If Cricket is a prepaid wireless company then why couldn't I just pay for my line? It's a shame they feel it's okay to rip off their customers. I will never use them again and will definitely spread the news. Shame on you Cricket Wireless!

We have had service with Cricket for the last 8 months and this has been the worst service I have ever had. For the last 3 months we are not able to make calls and also use internet at home because of the tower issues. They said that they fix the problem and this is still going on. I spoke with Iven employee number **. And she said because we can't use the service that they will not credit for all the problems and I have talked today for almost 4 hours and keep get passed around. DO NOT GO TO CRICKET WIRELESS. THEY WILL RIP YOU OFF LIKE THEY HAVE DONE US.

I was previously with Verizon since the first days of cellular service. Tired of paying their ridiculously high prices and driving down the road one day I spotted Cricket and decided to stop in. Today with the ability to purchase unlocked phones and carry your number over I gave them a shot, their service has been great and customer help has always been available. Their speeds are capped but the prices are half of what I paid and living in the NY metro area I've never lost a call. You're using AT&T towers, I'm very happy.

Lost phone service again July 15... Was in middle of working on transferring money. I've got to change provider. Was in Utah this time. Was in Arizona last time. Have been customer a long time... too bad they suck so bad now.

I bought a phone on Amazon and tested the IMEI with the site online. It says "Congratulations your phone is compatible" and adds a sim card to your cart. I think great and start shopping for my plan. When I get my sim card, and activate it, it takes my old phone number from my previous provider and links it to the sim. BUT my phone says sim error and will not work with the sim card. I now have 2 non-working phones and had to drive over to Cricket to see if they could fix the problem. They did absolutely NOTHING for me except tell me that I should have come in to the store.

July 12, 2016. Cricket called about my complaint to Better Business. They are prepaid service say so in their ad and agreement. Read ad and agreement, not mentioned prepaid. Lies again WIRELESS SERVICE. Everything does not include voice mail. What does everything include, not voice mail. New meaning for everything added to the dictionary by Cricket. I could hire a lawyer to see if my voice mails can be retrieved, they will not pay for the lawyer. Cellphone company is aware that voice mail does not transfer. There are companies can store voicemail forever but not cell phone companies, police to inform the new customer, transport everything.

I would like to start with I have been a loyal customer of Cricket wireless ever since they open up their company here in IL back in the early 2000's and still today. I called into the customer service line to see how I can go about dropping my son phone line off my account. I was informed by one of your agents that I would need to go into a store in order to drop the line, I went into the store location in Streamwood IL. I spoke with a gentlemen by the name of Louis, I stated that I was here to drop a line off my account. He stated "ok." Once he gather all my information he then stated "oh you can't drop a line in the store. You would have to call customer service." I stated to him "well I call customer service before I came here. The young lady informed me that I would need to come in a store to drop the line." He stated "let me see if I can call my manager to have her walk me through it so I can do it for you." I said "ok."

I first called yesterday 07/10/2016 and asked if I could have until Monday 07/11/2016 to pay my bill. The man said no and if I didn't pay it my services would be turned off at midnight. He then told me what stores was open. I went to those stores and none of them was open, after he told me they was open. He then said "Why don't you go buy some kind of credit card and put money it." I said "are you asking me to spend more money" and he said yes, then the call hung up.

Really tired of being charged five dollars to keep my number. No other cell company has ever done that. I'm gonna change company next month.

So I ordered what I thought would be a brand new Samsung Galaxy S7 from Cricket wireless, my cell phone carrier. No. To be fair to Cricket, I have had good service on a route I travel often between San Antonio and Houston, Texas. I have stopped getting a *horrible* number of dropped calls with them as of late also. However, I attribute fewer dropped calls to turning off my data connection, thereby decreasing my bandwidth requirements on my phone when I talk to someone. Cricket however dropped the ball in a big way on my new cell phone purchase from them. I received the telephone NOT IN THE ORIGINAL SEALED packaging. That's how I knew that the phone was at least returned/refurbished when I got it and not new. However, Cricket wanted to charge me about $753 even though the phone was not new.

Last month, June 2016, Cricket Wireless had a nationwide outage that left its customers without service for a whole day. Following this outage my service continued to have issues, so I called their horrible customer service dept. Their customer service dept said they were going to upgrade me to their unlimited rate plan of $70 free of charge because of the issues. The following month I find out that I'm now locked into this rate plan and I can't downgrade the rate plan until I pay the $70. This is a scam! I never asked for the $70 rate plan so why am I stuck having to pay it a month after I received horrible service.

Ported my number to receive their online promotional offer. Along with promotion they offered 2 day free shipping for new sim card. Great, right? WRONG. It took 7 days for the sim card and I was left without service for 3 days. When the card arrived it was the wrong size, even though I gave them the make/model of my phone which Cricket has to approve before they'll sell you service.

I have had the same phone plan and number with Cricket for eight years. I didn't have any complaints for the first couple years. But then as time went on, the quality of their phones diminished significantly. I have had to buy a new phone once a year at minimum, for the last five years. I've had phones last me three years before, because I take care of them. But the phones I've bought in the last few years have always crapped out on me for no apparent reason. I bought a ZTE last year for $100. The last couple months it has been acting up on me. Closing apps in the middle of using them, taking an extremely long time to load anything and everything.

I have had Cricket for a few years, and suddenly my phone was having problems receiving group messages: some came through fine, some showed up as files that wouldn't open (and it was only 4 people in the group). This went on for a couple days. Cricket's online chat suggested I contact the phone manufacturer; I did, but their troubleshooting didn't help, and they said I should ask Cricket to reposition (?)(reboot) my account. I did this (had to do it online because you can't get a person on the phone). The rep, Alejandra **, merely told me that they don't currently "support group messaging." I did not understand this - I have been getting group messages, no problem, for years. Is this a temporary problem everyone's having? Or maybe I don't understand what she means by "support."

My husband was told by some stupid Cricket Cellular (Syracuse NY) employee that he could get a free SIM card adapter whenever he next came in. So when I went in for him they said it would be eleven dollars. Yeah it's just eleven dollars, but the fact of the matter is they didn't care and completely lied. So he called them back and of course was pissed, and the employee hung up on him and wouldn't answer. So we went to the store and the employee lies and says they told him this and that and then got the so called manager who said this and that, which what was said was NOTHING of the sorts they told my husband over the phone when he originally asked about the adapter.

I have been trying for almost 10 days to get my iPhone unlocked. I have met all of the requirements: Pay for your phone on time each month. Have your phone working for at least 6 months. They have been telling me that it will be unlocked soon but no luck. I am very disappointed.

I do not recommend for anyone that likes to use their phone to get service with Cricket wireless. Their high speed data is not good. I was about three or four days into using new service and my data went out. It started going slow and buffering all the time. Not good at all and I had the 60.00 plan. They didn't tell me they had a 70.00 plan with unlimited data until I called them. The requirement for the 70.00 plan was to get rid of my hotspot just to get it. That's crazy, I need my hotspot for my laptop and I need my high speed data.

Unauthorized credit card charges and refusal to fix problem - As a dessert disabled female I have had a horrible experience with Cricket Wireless. Living on a fixed income is hard enough but to have your phone will be taken off of your checking account twice in one day and not to be able to pay the rest of your bills is very frustrating but what is most frustrating of all is when you turn to the people you think will help you and they refuse.

Cricket verified my phone imei and stated it would work with their service. Upon activation my phone was not compatible with their service therefore I am not able to use Cricket. Cricket would not issue refund and was very rude and incompetent when dealing with their reps. I will not return and I am charging back their charge. #Cricketsucks

I went into our new Cricket retail outlet, just to explore beyond the cute commercials I've had to endure. Nice, knowledgeable folks and less expensive so I converted my 1+1 for superior coverage - so I thought. One bar outdoors was not what I expected. Coverage map for all carriers show I should get 4 bars LTE. On a flat surface we would, but we're in defilade.

I requested to unlock my iPhone 5S 16gb after completion of 6 month contract and as per Cricket policy. I want to use my phone on different carrier in USA or internationally. My Cricket internal case number is **. I have been Cricket customer from December 14th, 2015 to June 13th, 2016 (6 Months). Even after timely payments and no issues with accounts they are not unlocking my phone. Regarding this I spoke with customer service manager for more than 10 times and they put some internal notes to their end team for 5-6 times and there is no response from there to unlock. Too badly bringing down the name of AT&T (parent company of Cricket). Really really worst service and company in USA. I am frustrated and not having phone to be in touch with family and friends.

Horrible service and horrible supervisor... Paid my bill through the automated system then when I call to inquire to make sure it was on there the supervisor said it wasn't on there. Instead of helping me he continued arguing with me saying it's my bank and blaming me. I will never go with Cricket ever, ever again!!!

The service issues are why I would never suggest Cricket. The other servers have always worked when my phone cuts out or won't call at all, when out and about in town and at home. Kisalda was wonderful, extremely helpful and professional, and very kind and willing to try anything to make my Cricket experience better. She switched me to a different cell. Which worked a little bit better. No one knows why my phone calls random numbers when I push a person on my contacts. After a few tries of redialing, it will eventually go through to the correct number. It also says the number I'm calling is out of service, when it's a number in my contacts. Again after a few times of trying it will go through. It is just very unreliable compared to my old Sprint account and my friends who have Verizon and AT&T. I wish I would have went through one of those that can allow me to talk and have people hear me, besides the other star he business that happens.

Have never been more disrespected a person in my entire lifetime.He would not even let me speak to a supervisor after multiple requests. I asked to have somebody now he said, "No she'll call you." I asked her name she stated, "I can't give you that information." Once again I got no phone call. I've called three times. I just signed up for a hotspot and 10 gigs of data and I signed up and then about 6 hours later I got a notification that all my day has been used and I haven't even used it. I was sleeping. Nothing was on my phone even show that no data has been used as far as on my hotspot. He refused to listen and you cut me off and hung up on me.

I've been with Cricket for 7 months. During the recent outage I was without service for 4 days. Days I had paid for! They did not provide me with the service during those days regardless of the reasons uncontrollable or not. I asked for $6 credit for those days today as my bill is due and was informed they would not do that! Tomorrow I am switching to T-Mobile. This is a business that basically took my money for something I was not provided. Would a Dr.'s office charge you for a visit if they closed due to a power outage? No, they would not and they need to be held accountable!

To start off my experience with Cricket Wireless has been the worst customer service I have ever had... I been with a little than a year. Every time I try to auto pay my bill or pay my bill over the phone they deny my debit card even though I have more than enough to pay my bill. They refuse to put a ticket in to fix the issue but continue to punish me by discontinuing my service every month. I don't have the time to make it into their store to pay my bill and shouldn't have to physically go into their store to make a payment with the same card I'm using over the phone that they're denying... my bank has even argued with them over the phone that it's on their end and that it's Cricket's system error they're getting that they are sitting their physically approving my payment and Cricket's denying it.

I am on the unlimited data plan but once you hit 4 gig it's so slow, it's basically like NO data. I paid 10.00 for an extra gig to get me through the month and it charged my CC but never gave me the gig. Went to Cricket shop in Tomball Texas and was told, "Too bad, it's already charged" and can't do anything. Wouldn't credit me the extra gig either. Not unlimited data so don't get fooled like me.

I thought Cricket was a great deal and company. Until a month ago. Service has been lousy. Dropped calls, unable to make and receive calls. They sent me new phone... 3 days later same problem. And I need a phone for my job. Unacceptable.

I switched over to Cricket almost 2 years ago, and it really had not been too bad. I have a few issues but what cell phone company don't. I've had 5 lines with Cricket and recently had changed that. I now only have 4 but the 5th line is free. Well, 2 days ago I logged on to my Cricket app and noticed that I had 5 lines and this is after going into a local store and adding the 4th one. Well I called and had it turned off because nobody in my family added that line. I'm saving it for my husband who is away at the moment. Anyways that was taken care of.

I bought a phone from Cricket and service. Within a week it locked me out. Told company. I had to buy new phone. Worked about 2 weeks and now will only make emergency calls. Over 250 dollars for less than one month's service. Should be criminal. Back to Tracfone. Worthless product and service!

When I bought my Samsung Galaxy Grand Prime at the beginning of 2016 I had it for a total of 3 weeks and I got in touch with Cricket Wireless to ask them why I could not connect with a hotspot since that was the whole purpose of getting this phone. When I finally took it in because nobody could seem to be able to help me over the phone I kept being transferred to different departments, I was told at the store that something must be wrong with the phone itself. Well you would expect after they said something like that they would give you a new phone that worked "RIGHT". NO!!! Instead I was told that when I bought a new phone to make sure that it worked as soon as I took it out of the box, I don't call that good customer service.

Just changed over to Cricket 3 Days ago and didn't like the phone I received that I got at a discount for switching my number to their service. Online they state they have a 7 day return if you don't like the phone you received. Spent hours on the phone with customer service who transferred me to warranty and I was able to set up the return but then I ask them if I can get another phone which I'm then told I can no longer receive the discount for switching my number to their service which I was ok with and was just going to buy one full price. But on top of that I have to pay another months service in advance (Remember I've only been with them 3 days) because now if I want another phone Cricketwireless.com sees it as an upgrade. Talked to a supervisor who told me it's not their fault I don't like the phone and basically said if I wanted a different phone that yes I would have to pay full price & another months service - that there is nothing they can do for me.

Paid my Cricket bill today & it still takes 30 min to watch a Youtube video. Cricket, your internet service is a joke & your customer service payment centers are a joke. I would not recommend Cricket wireless to anyone who uses the internet. It's only good for calling & texting.

Please do not change your service from another company to Cricket. This is the worst service ever. You don't get most of the calls and it takes 1 hour to send a picture. The internet is so slow that you would be frustrated the first minute.

IF YOU HAVE TO CALL CUSTOMER SERVICE, GOOD LUCK! Cricket reps are not knowledgeable in their field and each will give you a different solution to the same problem and none of them work! You get the runaround and you even get lied to. Cricket Wireless is not about serving the best interests of their customers! Save your money, time and aggravation!

Today I paid for my phone bill. It went off yesterday. I used the quick pay automated payment option. I put in all my info that it asked for & I had forgotten if I put in my previous zip code or my recent one when I signed up with them. So the machine said something was wrong and made me put my info again. And once again I put my previous one thinking it was the right one. And twice the machine said it was wrong. So then at last I put in my recent one and bam it was correct. Gave me my confirmation code. I was set to go, I thought. Later on I checked my account activity and Cricket wireless charged me the 3xs even if the first 2xs it was wrong and wasn't approved. Now I dispute it but my bank said Cricket authorized it. Smh!!! That is $100 extra out of my pocket. Don't trust them. I won't be getting my money back until 9 business days from now...

Cricket crazy. I always use Cricket net but yesterday I got ** up. I lost my connection network and signal. I could use my GPS and I couldn't use my phone yesterday. Everything was worse headache looking for GPS, looking for network, looking for another phone to call.

Changed to Cricket a few months now. Problems not receiving calls. Purchased phone said it had 8g, but found out that 4g is not usable - it's for all the apps on the phone already. Ask for hotspot - still don't have. They charge me an additional activation charge but don't tell you upfront. I'm extremely frustrated. One lie after another without a good answer or reason. Now I wish I didn't switch company. Cricket doesn't offer you the best service as stated, their rebates are no good, repair plan isn't worth the paper it's print on. I can go on. I keep going into the store regarding our hotspot. First month Cricket made the decision to remove it without informing us. Second said they could put it on my new phone because phone wasn't purchased at Cricket, but would put it on my other phone. It wasn't put on the phone but instead changed my plan.

My cellphone is down and has been since 5:00 today Utah time. It is not 11:04 and I still have to use Wi-Fi in order to communicate with my family who are far from me while I'm out of state and this is more than a small issue. This is very upsetting for my loved ones. I just switched to Cricket and here I am with money list. I expect to get back credits in my bill or I'm switching to another carrier even though I should anyhow.

My phone stopped working over 3hrs ago. I had to drive to Crockett only to find out it's a nationwide outage and no one can say when my phone will work again. Extremely unhappy.

Wow I thought Cricket service was a good phone service, I've never had any problems until now. My phone service went down and all they can say is that their towers went down and that they can tell me when the service can be restored. What a shame. I now have to buy another phone plus service because I need my phone for my cancer appt calls. This service sucks!

I have decided to go with an option paying a month to month and not have a contract. Whiling traveling out of country often and switching sims cards when needing seems to be easier. By far cricket has been the most difficult company to deal with for a month to month option. Recently I decided have a change of plan and downgrade from the current plan. I let the plan run through, then I purchased a reloading card and loaded the plan with the amount I wanted for the upcoming desired plan. Well apparently that is not possible.

Stop!! Stop!!! Don't buy anything with Cricket. They lie. The agents are not well informed. They just try to sale, but don't care about service. They will never ever unlock your phone even when they say they will, it take too long and too many rounds to contact them, after all me as a client. Just drop it. And I accepted. They fool me.

You purchase a phone not lease it or anything then you want to switch providers and Cricket won't unlock the phone unless a person reactivates phone back with them for 6 months then they will unlock phone. A bunch of scams is all Cricket is.

I had walked into this store an hour before they closed. I was tired and frustrated because I needed a new phone that night. I was pleasantly greeted by Avery & Stephen. After telling them what happened, what I needed they went straight to work. They were extremely helpful and delightful, not to mention patient. We were having difficulties with getting my number changed from my previous network . They stayed open an hour later with excellent customer service to make sure I got my phone that night. These two men are examples of what real customer service should be. If you want great service and knowledgeable people I would recommend this store. I had such a good experience I made sure to tell anyone looking for a new phone to come to this store.

Cricket Wireless is a complete rip-off and needs to be sued for false advertising. I had their $55 plan which claims to have unlimited data but when you reach 2 gigs they slow your service - so slow it's worse than dial-up. This is what went through so I bumped my plan up to the $70 plan which they states is truly unlimited. When I was still on the $55 plan I had paid my bill then 4 days later they slowed my service and stated that I was maxed out at 2 gigs so I got online to upgrade my service. It said I only had to pay $17 to bump up so I paid it.

This is not my first time using the service but if I must say, Cricket/ATT is full of it. The plan I have warrants me 5gigs a month but oddly I somehow reached my limit about a week before my bill was due. Went in to pay the bill but yet my data wouldn't restart until the beginning of the new billing cycle @ midnight. Regardless having access to wifi. I could do everything but open pic/group messages unless I turned on my data which would have clearly put me over my limit and been an extra charge. Never had this issue with Sprint or any other major carriers. This is the #1 reason I pay my bills and leave companies on good terms because I never know when I may return. Clearly can't keep dealing with this especially with the job that I have. I plan on keeping my data off so I shouldn't have this problem again. At least I hope not.

I purchased service with Cricket wireless doing the rebate promotions. I never received my rebate and it's been 6 months. I have called customer service 11 times and still keep getting excuses of why I haven't received it. The supervisors don't even know what's going on. I was lured to by their store if I was to switch my excellent service with T-Mobile that I would get 100 gift card to use in their store and a 30 dollar gift card cash rebate for the phone I had to purchase. I never received the rebate for my phone. I think we should put a class action lawsuit on this fraudulent company. I want what I was promised. Or give me all my money back So I can switch back to T-Mobile. SHAME on you Cricket Wireless company.

Walked into the store on 5/16/16 at about 5:50pm. One customer ahead of me taken care of who left unsatisfied with his resolution. I was approached by a young Hispanic girl – hs kid. Hmm usually it takes about 2 minutes to take care of business on my account, well she (no name tag found on her) asked me for some info writing it down, but she would continue on with typing on the keyboard with her long nails making this click click noise, ...and I know that she was not even in my account, because the little piece of paper was on the far side neglected.

We switched to Cricket 3 weeks ago and I bought a new phone with a clip in phone case. Yesterday the phone case broke when I clipped it in. I took it to the store where I got it to try and get it warrantied but they said, "Sorry they only have a warranty of 7 days". The case is only 3 weeks old. I explained, "Why should it break and why can't you replace it?" I was told they always break. They know they sell junk but won't fix the problem and won't stand behind the product they sell. If this is the way they operate we will probably be looking for a new phone carrier.

My issue should have been so simple to fix. I'm billed on the 14th, a day before payday. I only needed to move my payment due date to the 15th so that my phone service would stop being suspended every month. The first time that I inquired about this I was told that I must needed to make my payment on the 15th, then it would automatically change the billing date. Well, clearly that didn't work but what did happen is that my service was suspended until I did pay. But this has gone on every month which is stupid. I then was advised to callback on the 14th, they could do it then but no, on the 14th they tell me to wait until the 16th, losing two days of phone service.

I've been working at a Cricket Wireless in Addison for almost a month and have ran into so many problems. The pay rate is extremely low, the interviewer hires anyone, register's short, they don't calculate hours nor allow you to punch in nor out, and they can't keep employees. I was the last official employee at this location so they threw all tasks my way until one day I was fed up after people left back to back. I told them "I need a higher pay, more than $8.25 an hour because that's not going to pay my rent." And as much as I wanted to stay and help them, I needed to think about myself. But all they could say is that "This location really needs help" and to stay here.

This company rips you off and gives you a major runaround!!! I had Cricket service for my grandson with auto pay to my credit card. As a family we went on an overseas mission trip. He decided to stay on for the extent of his visa. When we came back and we knew he wouldn't be using his phone for several months I called Cricket to cancel his service. It was due to be billed out again on the 19th of the month. We returned the 18th and I called immediately to cancel. I told the girl that it was due to be billed the next day and she said "no problem we can cancel or if it goes through we can just refund." Well of course it went through and refund, well forget that!!! I called customer service and they said it had to be done at a store they couldn't do it over the phone!!! Okay but the nearest store is almost 25 miles from me one way.

I bought and paid for an LG Stylo phone online at Cricket. Paid 118.00 dollars with card. I got email saying phone was going to be delivered on a Thursday. It didn't come then or Friday. I called and they said it was shipped that cancelled my delivery. I called shipper and they said it was Cricket, it was never explained to me why I wasn't getting my phone. They said they would refund my money in ten days and I could reorder, but the phone I wanted is no longer there. I just feel I was totally lied to and would have really liked to know the truth. I'm a long time cricket customer too. I'm on a fixed income and have to be another month without a phone. It would be helpful also when you called if you could talk to someone who speaks English. I will never give cricket a good word again. Thank you for your time.

DO NOT... I REPEAT, DO NOT COME HERE. I switched to this company not even 4 days ago. I brought my Galaxy Note 5 and paid $97 to get started with them (even though I brought my own phone). Ever since I switched to them, I have not gotten service even when I'm 3.3 miles away from the store. The only time I've gotten any reception was when I was a few years from them. I went in hopes that they can get it to work and the manager told my sister and I that I wasted $97 switching to them. My mom came in there with me next and she lied right to my mom's face about what was said. The manager blamed everything except their service. I tried to get this resolved with Cricket on Facebook and they deleted my comment and blocked me. This is how they treat their customers. Please do not come here.

I made the mistake of switching to Cricket. Was searching for a better tower signal from 3G to 4G and LTE. Told the rep. at the local store my husband and I needed 2 phones which are hotspot capable. Purchased the phones, got service set up and the rep said the phone wasn't Wi-Fi capable so I said then I needed to exchange it. He charged me a restocking fee of 25.00 and another connection fee of 25.00. I hadn't even touched the first phone which he told me from start it was Wi-Fi capable. I should have quit there and left the whole idea of switching to Cricket.

Well Cricket told me they could not do my $60 refund. So then I decided to leave it alone and pay my phone bill this month with the $60 in my account. When I went to pay my phone bill May 3, 2016 the $60 wasn't in my account anymore. I called Cricket. They said they gave me a refund April 23, 2016. Here it is the 10th day and there has been no deposit into my bank. I called Cricket. They gave me a confirmation number saying they did the refund. But it still isn't in my bank account. Now my phone off & all Cricket can say was sorry and they did the refund. But it's no deposit into my bank statement. Maybe I will take it to court.

I switched over to another carrier 2 days before the end of month and cancelled autopay as soon as I got a text from them that they will charge my account. Next day, my number is ported over but my credit card is charged for the next month. I chat with their customer service and ask them to cancel my service and give me a refund. They say they cannot refund me because I did not cancel autopay 7 days before the end of month. I talk to the supervisor - same thing. I tried to tell him they were charging me for next month and I don't want to use their service but he would not listen.

We ordered basic service on a second line and for 5 months they overcharged us at $60/month (the Pro service price). When I called to complain they said "very sorry" we will "switch" you to basic service. I said it's not a switch because that's what we ordered in the first place. They refused to refund the $120 they owe us for 6 months of overcharging us. Completely fraudulent business practice - it amounts to outright theft. The coverage is also terrible. Customer service as noted in the other reviews is awful. We are cancelling.

I have been hung up on by CUSTOMER SERVICE because could not understand English. It was a rep who spoke another language. I repeated my issue and problem several times and each time they repeated off back to me it has nothing to do with what I said or why I called. When I asked to speak to a supervisor they places me on hold for 30 min, came back to the phone and asked me what did I want. I explained "Because you seem to not understand my questions and because several people has answered these questions in the past. I would like to speak to a sup to get my questions answered and my issue resolved."

I have 2 lines with Cricket and the service was OK. I can deal with it for the lower price but I tried to add a 3rd line and bought a phone from them and I have been trying to activate it for 1 1/2 months. I've tried chat and phone. I never have enough time to continue the constant transfer from one person to the next. All I want is to activate my phone but I haven't been able to. Finally I decided to take as long as needed this Saturday and after 6 hours on the phone I had to give up for the day. Because my phone was never activated my phone number doesn't register in their system and therefore I can't use the warranty that came with the phone. Every person they transfer me to says something different. The one time that goes by the less likely - there can be a resolution as I'm going over time limits. Excruciatingly Frustrating.

I just paid my bill and they already send me a text saying I already use all of my data. I just got my bill pay. It's been barely a week. They suck. I'm going back to the company that I had. I just switched to Cricket but I don't like it so as soon as this month is over I'm switching to my old company. Thumbs down for Cricket...

I'm a victim of the flooding in Texas. I contacted Cricket about my phone and why I wasn't able pay the BridgePay balance due to the flooding. Stores was closed and I was flooded out. Phone went dead and all. So the minute I was able to charge my phone I let them know the situation and a supervisor said he will extend my BridgePay til the next day.

I tried to order more than one phone through on-line services with Cricket Wireless. They canceled all of my orders saying it was for preventing terrorism. Two of the orders were stopped and refunded. The third was returned to them on the 6th by UPS. I never received it as they canceled it but they can't seem to get the refund they owe me. I had no problem with the store.

When I bought 2 phones they said I would get special. Never did they charge you for unused service, they let other people get into your account. Their customer service is really bad, no compassion whatsoever and they act like they are doing you a favor, if you have money just to give them. They say you get a credit then your bill comes out - too sad... I'm just going to stop service and let people know CRICKET IS NOT GOOD BUT GREAT RIP OFF.

I went and bought a phone from a local cricket location and not even a day later the phone wasnt functioning at all. I went up to the location I purchased from and they wouldn't return it even though policy is they return within 7 days. They told me to contact warranty and that they could handle it. Warranty sent me to a supervisor who notified me that the phone conveniently enough is out of stock and they can only return for the same phone if damaged. So I'm out $50 for no reason and they could care less. Don't go to Cricket and if you have cricket before your next bill is due, RUN.

I have been with Cricket off and on for nine or ten years and ever since at&t took it over it has been a nightmare. After my last battle with customer service I am done. I went to the store today to talk to them about adding more data on my phone. I have been paying 60 a month for 10g of data where boost mobile and metro PC have unlimited data for the same price I pay a month. The only other deal Cricket has is to pay 70 a month for 1g which is a crazy rip off. When I asked why every other company can do unlimited data and they can't I was told that it might change in the future but for now that's all they have. I have also been lied to repeatedly by customer service and when I bring it to their attention they just act like it never happened. Please take your money elsewhere. They are the definition of corrupt.

I port my number to Cricket Wireless with the promise of a $100.00 rebate promo card. I submitted my rebate and 2 months later I received the promo card in the mail. I did not pay much attention to the card. 4 weeks later, when I tried to activate the card, I was not able. I checked the promo card and the expiration date was October 2015. I submitted my rebate in December 2015 and received the card on February 2016. They sent me an expired card. I was really pissed off and I called customer service on the back of the card and they told me that this card has been used on July 2015 and that the balance was $0.00 and that there was nothing they could do for me. Maybe this is not entirely Cricket's fault, but they should be aware that the company they are hiring in their name are scamming their customers by sending them expired promo cards.

I order a phone with new service from the Cricket website a few days ago. Today I had called them and chat online with them. I was wondering why I have not received my tracking number and after 3 days why has it been still processing when I had the 2 day shipping. In total I have talk to 5 people! And only one can give me an answer which was Cricket co sent it. Then they turn around and had told the delivery company to send it back to them. She couldn't give me anymore info than that because she only knew so much so she transfer me to someone else who could. The man's answer to my question was maybe someone wasn't home so they sent it back. WRONG. I have been home since I made the order because I have been waiting for other packages. Either way I have been given the run around and do not know where my phone is at or is it coming.

Please do not go to Cricket. They tell you one thing to sell the phone and change it after the first month. The customer service is terrible! They charge $80.00 for 10 days of service. Their customer service is terrible! They are no different than metro pcs, t-mobile. They take advantage of the working folks trying to make it. Do not use them. Save and get someone else. Call ** I will tell you all about it.

This is my first experience with Cricket. I've been with AT&T for 20 years and I thought I'd give Cricket a chance. They certainly have great rates! I ordered my new phone and paid for my account with Cricket. My new phone didn't arrive. UPS tracking investigation showed that my order was cancelled by the sender before it got here. Customer service from Cricket said that my bank cancelled the transaction. My bank did not cancel. Cricket received the payment. Cricket rep further insulted me by saying that when I have funds in my account, I can reorder. I now have to submit a dispute on this to get my money back!

I paid $180 to activate 2 new sim cards on March 21st. By 25th the company collected another $60 and on 26th March I paid another $35. I thought it is all they got - another $16 on 4th April and still want $23 otherwise my two lines are ineffective and not working. CHECK OUT this UNGODLY act of ripping people off. I have receipt and my credit card to show all payments.

I went online today to purchase a plan and phone, transferring over my number from Verizon Wireless. After going through all the steps, my credit card was declined because my bank flagged it as fraudulent. After clearing it up with the bank, Cricket still wouldn't accept my card. After closing out the browser and going back, it showed the phone and plan in my cart; however it wouldn't let me just go to the final screen to check out. It made me start over again inputting my phone number to transfer. But because I already went through that process it said the phone number was already associated with Cricket. I couldn't complete my transaction. After speaking with someone using the online chat, they said they cancelled the pending order so I could start again. Great! Or not...

I went to the Cricket store with my iPhone as the battery was no longer good. They couldn't help. I ported my number to a different carrier. Cricket refused to refund any money. I'm paid up for 24 more days. They are keeping my money. Lousy deal.

Me and family have Cricket. We pay 140.00 a month. I just made my monthly payment this Saturday and here it is 3 days later. Cricket said I have used all my data usage. I'm at 100% and that's 'cause I have wifi at home. How can this I am so upset.

I've been a customer with Cricket Cellular now for five years. Over the past year ever since it was taken over by AT&T, the quality of service has significantly diminished. My phone service was suddenly severed right after I paid my monthly bill and it took numerous phone calls to customer service over several days trying to resolve the matter. I initially went to my nearest Cricket store where I was told they could do nothing that I would have to call customer service. Each time I phoned I was placed on hold for 20 minutes to one hour before reaching a representative. Everyone I spoke with kept telling me I needed to make a payment but the payment was already made...

I have had Cricket for 3 months and they have the worst signal ever. I never get a signal at work or home. My husband bought me a Galaxy s5 and cricket was the only ones who could turn it on for me. They have horrible service. I only kept them longer for the 100.00 credit they gave me for switching over to them but seriously the worst mistake ever! I am going back to boost!

Cricket Wireless has terrible customer service. Their website is lousy and cannot complete a transaction. They make offers that they won't actually follow through on and therefore false advertisers. I have never encountered such incompetence. I think cell companies are a ripoff in the first place but a least they can complete a transaction and if there are problems they will resolve them.

I have been a Cricket Wireless customer for about a year. I have found the service to just as reliable as the last top name provider that I previously had. I would have stayed with them, but they refused to lower my bill. Now I am paying more than a half the amount I did for too many years.

Wyoming store - I took my mom there to get a phone. The lady kept letting other people go ahead of my mom. Then her auto pay was shut off and my son had to take her back to the store. Now I've read all these reviews and I'm wondering why this company is still open.

Customer service person are hard to understand. Useless customer service. Setting up auto pay with different credit card. First order is phone trees. I understand getting to the right department and phone trees do that 75 percent of the time. It is the amount of time to get there is the problem. I'm referring to the advertising of their product and useless praise upon themselves. Second order customer service representatives. As mentioned that are hard to understand. Foreign countries are cheaper to use. I understand that are trained to speak without their accent. Trained how to be calm and read from their list of answers. But that doesn't solve all problems and question. To speak to someone that can actually do or solve the issues is getting further remove from this business.

I got a new sim from Cricket. It was a recycled number. I had incessant spam calls up to 20 a day. I took it to the shop and complained. They wouldn't help me. The only offer they gave me was to pay them more money for a new number. I tried to make a complaint online and lo and behold, you cannot complain online. And again nothing was offered to me to secure my business. The whole ordeal felt like a scam, no customer service at all.

My Cricket service ran out. I called after customer service hours (after 12 am) and they let me pay and gave me a confirmation number but the service didn't come back on. I then tried again and it took the second payment and the system gave me another confirmation number but again no service. I then went to the online website and got the same results. I run a bail bond business and lost a bond which resulted in me losing $2,000 and I was very upset when I called in the next day and had to waste 1 hr and 20 min getting bounced around explaining to person after person with no action and money promised to be credited but not.

They made me pay 2 times for the same phone within one month. They rip me off and they're horrible company. They're thieves. When I tried to call them and tell them about their mistake they kept quoting me like a parrot and telling me that that was their policy.

I switched on Cricket Wireless about a half a year ago and I am thrilled with the service I have been receiving. Prior to switching I was on Metro Pcs which deserves no rating at all. When I called up to tell them that I was having a problem with my service all they said was that there are too many people in my area on their service! They didn't even try to help! My text messages had to be resent three times in order to go through. Now I am on Cricket Wireless and they are amazing! Rarely did I ever lose service and I even have service when most people don't have. On their plan they have unlimited data. (2GB is fast unless you pay for more) Crickets high speed is actually high speed. To sum it all up I am VERY happy that I switched and I think all should do the same!

I got this phone a week today. Have no service, have to use speaker, have to restart every time you don't have service. Got insurance but I have to pay to have it ship to them. I'm without a phone. All this cause I don't have the damn box. I just gave them 215.00 for nothing. Do not do Cricket. Oh and they block me on their FB page.

First, when I signed up for Cricket, I had a reasonable experience. So I talked my wife into switching. Second, we had a miserable experience signing her up. It required two trips to the store and a total of more than 90 minutes. We both set up autopay. That worked OK until my credit card number was stolen. I got a new card. When I tried to set up autopay with the new card, the Cricket website would not even let me on the home page. Eventually I had to talk to customer service. It was fairly painful as the representative didn't speak English clearly.

When I purchased my cell phone I sign up for autopay, you are told that you will get one month for free service. I was never told that you will receive an email to confirm that you signed up for autopay. A couple days after having my phone Cricket sent an email stating that autopay was deleted from account. I went back to Cricket store and signed up again for autopay.

I have had Cricket service for several months for the past 3 weeks. My bill has been paid and I have no service. I can't even use my cellphone or my data. I have to travel 7 miles to use Wi-Fi. I pay $90 a month for two cellphones. Neither one is working. The bill is completely paid and nothing. I went there yesterday. Got a new SIM card is still doing the same thing so I bought another cellphone. Still doing the same thing. I paid for service and I don't get service. I think they need to be sued.

It is terrible customer service. They lie to get off of the phone. They do not keep their promise. Wireless service is ok. Every time they do phone upgrade or activation Cricket charges money. Reps at the desk do not tell you how to avoid extra fees.

I called Cricket Wireless customer service yesterday and tried ordering a New phone and also picked a wireless plan while I was talking to somebody who I could not understand and kept laughing at whoever was in the background. Sounded as if they were in a freaking bar or something and I could hear them laughing and what sounded like they were like I said "hanging in a bar somewhere." So after my order was complete I had gotten a phone # and also an order #. This guy tells me that they had to cancel my order for 75$.

I signed up for Cricket's auto-pay service on February 4th, 2016. I selected the 3rd of every month as being my due date. I received a text on March 1st, saying that I would be charged the next day for my service. However, when I went online, it stated I still had 2 more days to pay. I was indeed charged on the 2nd, a day early. I went online to my account again and it stated I still had another day to pay. At this point, my bank account is overdrawn because of the payment being taken early. I called their customer service to explain what happened, stating over and over that their site was still showing that I had another day to pay, that my due date is still being shown as the 3rd and requested that I receive a credit of $35 to my account to compensate me for the overdraft charge I incurred because of them.

Sign up for service 6 month ago, they have a promotion for people who switch from another wireless carrier you can get a good deal on a new phone. But you would have to used their service for 6 month then they will unlock your phone so you can used another cell phone provider. I have to travel out of the country and my service is over 7 month with Cricket. So I call 611 to have my phone unlock. Got a customer service on line. Ask them to have my phone unlock. They ask for the serial # for the phone by dialing *#06# and the serial number will show so I call back and give them the number. Then they said this is not a good serial number

I called cricket on nov. 20, 2015 to cancel my son's service because I purchased him a new phone with a new carrier. On Nov. 20 they told me they cancel the service but in December my husband paid the bill and said they told him they cancelled the fourth line. I told my husband the balance should be lower and he said cricket told him the balance is correct. January they told my husband the same thing about the balance that they told him in December.

Cricket Wireless gave me a number that's connected with Nigerian scammers in Nigeria, and telemarketers and scammers in the US. Then after I filed reports with PD, and FBI IC3.gov, FCC, FTC, and BBB, and Attorney General. Cricket Wireless is still trying to charge me $15 for number change. Niema ** and Cricket Wireless Corporate continue to refuse to respond to my emails or my phone calls or my complaints. Then they try to turn around saying I'm being hostile for making complaints and I'm the one that's being harassed, threatened, received nasty text messages from Nigerian scammers, and telemarketers on 10 calls a day.

Switched from Verizon to Cricket thinking it was the better deal. Boy was I wrong. They sent me a defective phone which I had to send back in the first 2 weeks. Then they send me an email that said my warranty was voided. Spent over an hour on the phone where the only thing they offered was to SEND MY BROKEN PHONE BACK TO ME. Unreal! Told them they will be losing another customer. Avoid this company at all costs!

I got a phone directly from Cricket wireless before Christmas for my son, as a Christmas present. The phone was not functioning, so we called and were told to send the phone back to get another one. We were not told OR received written info that only the battery and SIM card were to be returned. We returned the whole package. We then received the body of a new phone without battery, back cover, SIM card and cord. So I called and was told the other parts will be received on an undetermined date. They will not be new but refurbished and if not satisfied with that I should call Samsung to get free part, which I obviously doubted.

First problem we had was we ordered an upgrade of my husband's phone from their site. They sent our order to the wrong address where someone signed my husband's name and STOLE his phone. This ** company wouldn't refund us unless we could send the phone back which we told them was stolen. So we had to get the state police involved and overall eventually the police and my bank got our money back. Then this month I pay our $90.00 bill on time. And what happens they suspend my account saying 20.00 was reversed and sent back to my bank. I've been on the phone with them since 9 am and am still on the phone at 2:11 pm fighting them.

RUN AS FAST AS YOU CAN FROM THIS COMPANY. Customer service is horrific and almost every person I've spoken with is incompetent. Wasted three hours+ over three calls. All I get is transferred to one person after another. I'm now told that they won't refund my $50 prepaid month, although I got no service, returned the phone ordered and was sent an email that I needed to port over my phone to Cricket. Never did this, but they did it unilaterally, so I ended up without 3 days of cell phone service with my carrier. I had to pre-pay in order to select one of their phones, and the small print says you forfeit this amount. I GOT NO SERVICE. THEY ARE THIEVES.

All my calls are recorded. I do not mind to submit all recorded calls. On Feb 2 I went into our local corp store on Highland Drive, Jonesboro, AR. I was told that they were unable to make changes. Was told to call 866Cricket. So on Feb 4th I called in and was told by the rep that I needed to go into the store. I explained to her that I had already been there and they informed me they could not do anything.

I bought my father a Cricket (LG) wireless phone for $60. Once this phone was activated, it would not stop ringing. I tried to stop the phone numbers from calling again by blocking but that did not work. In 2 months there were over 275 spam phone calls. Called Cricket customer service and nothing was fixed. I then asked for a phone number change and they wanted to charge me more money. It is amazing they lost a customer for life because they will not help their own services.

My fiancé is in Mexico and when he got there Cricket did something to his phone so he could use it still. He ran out of minutes 3 weeks ago and now I have no way to contact him. I am 7 1/2 months pregnant and really need to keep in contact with him and when I contacted Cricket they won't even let me put minutes on his phone because I don't have his PIN number and I have no way to get the PIN without the minutes. They obviously don't care about their customers or money.

First of all, they lure you in with a promotion rebate offering of $100 if you switch to them and that $100 can be applied towards any future billing. When I switch over they also promise me $25 because a friend had referred me. Once 45 days had passed, I was told I would get the $100. I inquired because it's been over the 45 days. They researched it and now I was told I wasn't eligible and they won't explain why. Also I'd never got the other $25 they said I would be getting. Nothing and they could not tell me why. So, I was so disgusted with their lack of customer service and promises. I decided to go to another carrier, when I transfer over.

True review. I was set up on autopay (-5$ off) and had received my autopay 5$ credit for the month. I removed my 7$ insurance and clicked pay. Then autopay went through also, so I had paid twice, once for 42$ and once for 35$. I called up and they said the 35 would go to credit (this was fine with me) and the 42 would cover the month. BUT I said it should be 42-7=35 for the month because the insurance is taken off. The lady said, "Ok, I can credit you 7$ since you won't get insurance for the month." I check my bill an hour later and she had credited me 2$, not 7$ (what she promised). I call back and get major runaround about how they can't change credit amounts once input and what is done is done.

I have been a customer of Cricket for years before the AT&T buy-out. I arranged a bridge-pay to extend my payment time for seven days and paid $85 at that time for February's service. I missed the payment time for the additional $100 by 6 hours. My phones were naturally disconnected so by 6:00 am the next day I paid the additional $100 for February's service (my monthly total bill is $180). So, that is the total for the month of February paid in full... $185. However, since I was 6 hours late with the $100 Cricket is forcing an $86 late fee in order to reinstate my service. In essence, forcing me to pay a total of $266 for my month of February service. THIS CANNOT BE LEGAL IN ANY WAY. An $86 late fee for 6 hours. I will be looking into legal action of some sort despite what the Supreme Court has done to tip the scales in favor of the cellular conglomerates instead of the consumer's favorable rights.

Recently my Samsung galaxy s4 was dropped and broken. The phone is now acting up and I wanted to make a claim. I bought my Samsung galaxy before the merger with AT&T and was told the insurance would cost $10 a month and my deductible would be $50. Now after the merger Asurion wants to charge me $130 for my deductible and told me that if I had concerns to call Cricket customer service. Well I called them and they claim that if I have concerns about the deductible I needed to call Asurion. Well I had already done that about three times and they told me every time that was between me and Cricket Wireless. My main problem with this whole situation is that Cricket Wireless was using a different insurance company before they merged with AT&T and didn't bother letting their previously loyal customers that these deductible rates would be changing along with the network service.

I purchased a phone from Amazon. I bring the phone to Cricket to make sure the phone is compatible with Cricket. I was informed that the phone was compatible with the company so I give my money and find out the phone will not work. I say OK just give back my money and to my surprise no refund of my money. The sales person that informed me that the phone will be compatible with Cricket the week per is now tell me I can't after giving them my 90.00 dollars. I can't have my money back and on top of that I say will keep the money and give me another phone of the same price. He say he can't, the only thing he can do is sell me another phone. Now why would I do that and I just purchase a phone for 70.00 dollars. I will never ever deal with Cricket again. I left them 18 years ago and now I know why. Never again will I ever deal with them again.

I paid my bill early by three days because I had used my data for that month. I thought my data flow to 4G would be returned immediately but it was not apparently Cricket wireless does not recognize responsible people nor do their employees as I was talked over and hung up on by two different Cricket employees. This makes me very upset and I will be dropping Cricket for some other provider that has respect for their customers and realizes that without loyal customers you have no business. Cricket completely is the worst company I've had the displeasure of doing business with.

Near the end of my January 2016 service month I ran out of data. I called cricket and ordered one additional gigabyte of data for $10. This was ordered on the 12 of January. My new month began on the 14th. I only needed the additional gigabyte for a day and a half, the 12th and 13th. On the 14th of January my service did not work at all. When I called to see if there was a network problem I was told that I owed $20. Cricket was charging me for the one gigabyte that I ordered on the 12th and $10 for the new service month. When I explained that I didn't need any additional amount for the new month, Cricket refused to refund the extra $10 charge. They would not restore my service until I paid the extra, non requested charge.

I attempted to set up a new service through Cricket's, completed all setup requirements. Receive their sim card, my phone would not accept it. They told me I had to get T-Mobile to unlock the phone. They could not do it. I told them ok cancel my account and refund my money because I never used their service. They told me they never refund.

Buyer beware. I bought a brand new phone with a start up account from Cricket. This was the first smartphone I have ever purchased. At the time of purchase I was told by the salesman that if I had any issues with the phone I could return it within 30 days. Problem, phone will not hold a charge for more than 8 hours on standby. Took phone back to the store 10 days later and the salesman denied making that statement, told me that I would have to contact the warranty department. I called them and got a shipping label to return the phone. 5 days later I get a replacement. This replacement will only hold a charge for 13 hours. Now 17 days after buying a defective phone they are telling me that I have to buy a new battery to test to see if the replacement phone is defective or if it is the battery. And until I buy a battery they will not replace this phone. I would recommend very strongly that anyone else not deal with this company.

My experience with Cricket Warranties was in fact one of my worst nightmares of dealing with FALSE promises and false advertisements and realized it was nothing but a SCAM 63$. I am never getting back from them. DO not purchase that 'CRICKET PROTECT' and throw money away because it's how they make it by denying 3 out of 4 victims their new replacement with whatever excuse they can dish out. Despite that your phone IS having an actual problem that was at no fault of your own that qualifies for a replacement.

I don't understand why Cricket says 60 dollar plans are unlimited data when that's clearly not the plan. After two weeks I'm getting texts on how I used 75% of my data and the rest of the the month my phone is so slow. I can't do anything with it. Smh Can't wait to switch companies.

I purchased a ZTE from cricket a year ago. The front screen start saying ZTN and would go Blank. I went to the cricket store numerous times when it was going blank. They did not inform me that the phone was going out. I bought a new cover in the meantime then phone just went dead. They tell me that I have to purchase another one. I do so another $300. Have that one for two and a half months. LG because the salesperson on Dayton and Havana which is no longer there tells me that this particular phone only last people 6 months so I was lucky. I must have really taken care of it she says. She shows me the LG. I buy it with the cover new headphones so I'm out of over three hundred and $25. Since I bought that phone I have been back to the cricket stores of course not the one that is close now the other ones. No one can tell me why my storage on my new LG phone keeps running out of storage.

I purchased a LG Stylo phone and a LG Tone Pro wireless headset (99.99) on December 10, 2015. I did not like the fit and comfort of the headset so I decided to return it to the Cricket store location at 4916 Annapolis Rd. Bladensburg M.D. When I returned to the store on December 12, I was told All Sales Are Final on everything. The sales ladies, at that time, made me aware of the hand printed signs posted in the store and that I had no rights even if I took them to a court of law because of the signs posted in the store. I ask to speak to the manager and was told she was on vacation. I called everyday for 4 days for the manager and was repeatedly told that the manager was still on vacation. Is it store policy to leave employees unsupervised with no manager for days while the customers are cheated out of their hard earn money? Just wanted to exchange the headset for a Bluetooth earpiece.

I have had Cricket Wireless for several months now. I wasn't aware of the date that my auto draft would be taken out of my account when I first opened my account. Generally, you get notification of when your bill is due which I never received via text or email. They tried to take funds out and I didn't have money to cover it and they cancelled me immediately. I called customer service and explained that I was never informed of the date and told them that I would be paid three days later and asked if they could reinstate my service and take the funds that Friday. They said no, that they couldn't do that. I had asked to speak to a supervisor. Then they put me on hold for about 20 minutes and all of a sudden they just disconnected the call.

Called the day before service will be turned off to port my # to a different carrier. I called and had everything ready to go. Now the next day comes and my service is off. They never released the # and wants me to pay $60 (another month of service) just to port my # to a different carrier. I called customer service. They stated my service was under a different name (had service for 2 1/2 years). She said she did not understand what I was talking about and hung up on me. I called back and the supervisor Gerard had a nasty attitude and placed me on hold. I'm still on hold 1 hour and 13 minutes later. I loved the phone service but the customer service and company are possible poor.

My experience in Connecticut with Cricket is very different. Let me start by stating the obvious, customer service stinks, but isn't this a common experience with most companies now? Anyway, I started by porting my number from Verizon online; next I purchased the Moto G online directly from Motorola. I received both items within two days via FedEx. Phone was activated online, also, instructions are included in the Sim package, and in the email the customer provides. I have two lines, and have not experienced any issues. Helpful hints, do everything online if you can, make sure you have your account number and password (if you have one) handy, make sure bill is paid for the carrier you're leaving, and lastly you don't have to settle for Cricket phones, by GSM Unlocked. I hope this helps.

I walked in to the Broward Blv. location to pay my bill and another customer came behind me. We both were asked to wait while another customer was being waited on. The customer behind me started to complain about the wait time. Next he was asked for his phone number. I interrupted and said I'm first and the customer agreed that that guy is standing in front of me. Instead of Darius ** the rep saying sorry, he was rude and started to over-talk me. This was rude and disrespectful. I'm not sure if this was because we were in the hood or not but I don't like being overlooked or treated in this manner. Someone needs to talk to this young man and explain how customer service is across the board. I also had a complaint about this same rep but I will leave that for another day.

I have a HUGE complaint about Cricket Wireless. On Wednesday, I went to the store and upgraded my plan because I needed more data. I am sick so working from home and my new business is internet based and there are several training videos I wanted to go back and revisit. On Thursday, I was kicked off and told I had exceeded my data usage - as if I were on my old plan. I spent 1 hour at the store yesterday - there is a discrepancy between what the store can see and what customer support can see as far as my data usage for this month and this is "strange" - regardless, either way I have not exceeded my monthly data and there is no reason why I should not have access to my high speed data.

Purchased a business that their number was associated with this carrier Cricket. We went in with the owner and transferred the number and created a new pin with security question. We told them our intent was to port the number to our current carrier. After a week, we heard from our carrier they could not port the number because the PIN was wrong as well as the security question. Now they say the number has been cancelled and the only way to reset the PIN is to buy their service.

I signed up with auto pay with cricket. I decided to pay my bill in advance. I then decided to add a second line for my son the day before my bill was due. Paid & left store. Next day Cricket text me & says I owe $33. I called & was told that my early payment was used for the second line, & my payment needed to be made or they would disconnect my phone, & they did just that. I went to store to return phone on second line and disconnect service. I was told I could only receive a refund for phone, but not for the 1st month service. I still had to pay the $33 to get my phone back on.

I bought 2 HTC 4g phones last Xmas through Cricket. They worked only intermittently. They did not ring half the time. After frustrating hours working with Cricket support, they replaced both phones to no avail. The replacement phones had the same problem. Cricket refused to refund my money. I was out well over $400. Cricket does not stand by their product. I would advise staying far away from Cricket Wireless.

I purchased a Galaxy Prime phone at the cricket store with the understanding that it would work with my ATT Microcell. Store manager assured me that "since this is ATT backed, it will work and if it doesn't you can return it". None of the above comments were true. It is 6 weeks later and I am still receiving the runaround. I spent $258 for a phone that no longer works and since I had to re-port my phone # back to ATT, I have no cricket account for warranty replacement. I survived a heart attack this year and that was easier to deal with than this current situation with cricket. Offshore 611 support is a joke. The defective phone contained data that was unique and irreplaceable.and pivotal in a civil action. I am hopeful that this will be resolved by the end of the year, but it appears that arbitration might be needed to make this happen.

I have never felt so unwelcome coming into a store as much as I DID walking into Cricket Wireless in DC. I was coming in to switch companies and two employees were just chatting it up. After a few minutes I managed to get one girl attention. She was giving me such a hard time and attitude. A few moments after speaking with her she goes back to her cellular device and is busy changing the music. She DID not care to help me. Neither of the two. I asked to speak with the manager but they said he wasn't in and won't be until a few days. I asked for their names [Julie and Janel]. I let them know I would be filing a complaint for their horrible customer service. I could not find a complaint section on actual website but I hope the manager sees this.

I purchased a new smartphone and agreed to port my current cell phone number over to Cricket. For this, I was led to believe that I would receive a $70 instant credit on my new phone. I completed this transaction online and noticed that I had been charged full price for my new phone. I called the company and the first time I was told that they couldn't cancel the order (I had placed it just 30 minutes prior) and that I would need to refuse delivery on the phone and then they would refund my purchase price. So I called back again and got the run around from a so called customer service person and after some begging I got them to transfer me to a supervisor.

I made a bridge pay paid for the first 7 days and then needed to pay the remainder by 12/13 by midnight. I went thru the app to make a payment and I received my confirmation at 4am. Mind you my phone was on all day on the 14th, so I'm thinking I'm OK. Today, I wake up, send out a text and all 3 lines are suspended. I call and they tell me I made the payment late and I have to pay $33 more to turn on my service. (I know I didn't make it late). The mgr starts to tell me "I can't take it from your word. I gotta believe my system. I can't help you."

On December 10, 2015 I was searching for a new wireless cell phone company, I was able to find one that seem as a good price for a phone at 19.99 and a good monthly service offer at 40.00. Except that I fail to remember a saying that goes like this, WHAT IS CHEAP NOW WILL BE VERY EXPENSIVE LATER. Not knowing what the outcome would be, I started the order following the prompts when I got to the part that they ask for your billing address, it advice that the address must be the address assigned to my bank card.

Cricket Cellular is garbage. Here's a link to 813 complaints about the customer service and network reliability: https://www.consumeraffairs.com/cell_phones/cricket_cellular.html. They need to be brought up on charged ms by the FCC! I bought a cradle/case for my Samsung Galaxy S5 and it was difficult to pop in and out of the cradle. I tried to return it but they said that there are no refunds on phone accessories. It's on the bottom of the receipt. Fine. I had it for less than 24 hours and no damage was inflicted upon the merchandise. Not even store credit! I was going to switch to their service, but after that fiasco at the Cricket store on 5162 Pearl Rd, Cleveland, OH 44129 and reading the reviews, I think not! So, if you have Cricket Cellular then you're one of the few lucky ones! Those thinking of switching don't, rethink it and read the reviews. Thank you for viewing and good luck.

I am not sure why everyone is complaining about Cricket. I switched to Cricket from Sprint since Sprint's bill was well over 100 for almost the same services, and I had no reception anywhere. I got a Nokia Lumia as the phone I had was not supported (No biggie. It is a smaller chain.). When I first started, the SIM card wouldn't work. Unfortunately, I was in my office and had to have someone walk me through how to fix it. It was such an issue that it even stumped the tech guy I was chatting with. He went out of his way and beyond to help me, from being on the chat for over an hour to calling me multiple times to make sure everything worked. After he got it fixed, he sent his survey with a personalized note saying I was a sweet person and a wonderful person to work with and I hoped I liked my phone. I've never had such personal customer service, even from someone who was overseas. I wish I still had his name!

I bought a new line with them and instead of sending me a universal sim card kit, they sent me a micro sim card which wouldn't fit my phone and now they want me to pay for the nano sim. So, even before using their service they want me to pay extra so that I can start using their service.

Not satisfied with phone service and customer service. I had quite a few problems with the phone service and customer service. I did notice in past that it is rated poorly on specifically customer service and I can see why. Their answers to my questions are very vague and they will respond with "We will find someone to help you" and put me on hold for a long time and or they also hang up on me. So I vote Cricket wireless along to be less than a star on its rating.

Cricket Wireless is not even close to what a good company should be and their customer service is about the worst I have ever encountered. I'm surprised AT&T allows it. Well, maybe not. Anyway, I ordered two phones from them on two different accounts. The phones were half off when I ordered, $100 each. For some reason my second order was cancelled after it was confirmed that my money went through and I printed off a receipt showing that. First I chatted to ask why. The first service rep said my card had insufficient funds. It has over $10,000 available. I said "no it's fine." He argued. I asked for his supervisor. He said I put in the information wrong or it was a bad card. Again, I have a print off proving otherwise. He said the first person already told me it was a bad card and argued again.

I paid $700 for a brand new Galaxy S6. After 5 months of service, I decided to pause my Cricket service and try out Project Fi. My friend needed a phone to use overseas on a vacation and I offered him my S6. I called Cricket to get the unlock code and they refused to provide me the unlock code because it hadn't been activated for 6 months. I loved Cricket. A family of 3 signed up due to my recommendation. After a stint with Project Fi, I was planning on going back (I had 20GB for $55!). After this stunt, Cricket has lost my business. The 6 month unlock rule is purely a cash-grab. There is no software or hardware reason for the 6 month period. A company that refuses to look after its customers is a company that loses customers. $700 and they won't let me use the phone the way I want to.

Was a happy Cricket customer. Ordered new phone on Cyber Monday. It was scheduled to arrive Thursday same week. Did not arrive. UPS on Friday says they just received it and they won't deliver till the following Tuesday. Contacted Cricket, they say "sorry, just be patient." Do not offer to help or work with me to alleviate the situation.

I added a second line to my account because I had an AT&T Blackberry and their site says they take all AT&T phones. I activated the phone, was charged $30 and they don't support Blackberry's. They would not issue me a refund and I cancelled my account. But a couple hours later I realized I had a spare phone and since I already paid the $30 I wouldn't get back.

Spent 900 on an unlocked phone to be able to have Cricket. I contacted Cricket on day one telling them my friends are getting my text messages 50 times replica and not getting my mms messages. They just got me going in circles, never fixed it. Come to find out cricket does not work in a cdma (Verizon) phone. Their customer service chat is mediocre and disconnects after two minutes. The representatives don't know English grammar and are useless. Since I've had issues from day one if cricket had been honest I would've returned my phone and gotten a cricket phone.

So many of the problems here wouldn't be problems if people did their research and/or used common sense. Cricket's got coverage maps, so look at them before jumping in. Where they do have coverage (which is most places, now that they're piggybacking on AT&T's towers). If you can't prove that an employee damaged your phone, there's no point arguing about it because 1.) You can't prove it, and 2.) If they didn't require proof, anyone could pretend that was the case and Cricket would be abused by greedy jerks. Them's the breaks.

CRICKET WIRELESS HAS THE WORST CUSTOMER SERVICE!!! I am set up with auto-pay every month on the 1st. All I wanted to do was update my debit card number online and they took an early payment without my consent. I talked to 2 reps and 3 supervisors, twice to my bank, and still got 0 help reversing or canceling the payment. I got charged an overdraft fee of $35 by my bank and was forced to pay Cricket 2 times in the same month! I was screwed over, all right before Christmas!!! I am done with this company and will be switching to Straight Talk!!!

Before I bought Cricket I verified that I would get service in my area. Other people complained of bad service, so I checked my area on the website map first just to make sure. It showed excellent service. After 5 phone calls, all to foreign speaking techs totaling almost 3 hours, none could make it work or get me a signal without building a new tower. I wanted a refund for a service I didn't get that was advertised as working in my area. If I drove a couple of miles down the road I could get service but not at my house as their map showed.

I have been a customer of Cricket Wireless now for about 6 months. The service is OK. I did have several outages over that time (mostly data) & a major voice outage up in Canada where I was unable to make/receive calls for several days after Canada roaming was supposedly included. Customer Service in that instance was a joke claiming Canada was not included. I replied for them to please visit Cricket's website to verify that & after 15 minutes they finally came back & admitted Canada is included. Spent 3 hours on the phone with them at our hotel on this troubleshooting my phone, etc.

T-Mobile customer for a decade. They wanted $40 (plus tax/fees) per month for 1GB. Cricket is $35 (INCLUDES Tax/fees) for 2.5GB - way better deal. So I brought my unlocked phone to Cricket. Total nightmare trying to sign up. Almost gave up but the last Cricket rep I spoke with really knew what he was doing and I was ready to go in about 20 minutes. I live in a Capital City, with T-Mobile, 3G everywhere, 4G now and then, NO 4G LTE at my house, 3G and it would drop in certain parts of the house.

Decided to go with Cricket for cheaper phone bill. Figured it's 2015. How could a phone company have bad service. I'm not expecting much in the first place for 35$ a month but I am entitled to receiving phone calls. Maybe even voicemails on the same day. Or not being locked out with more codes, pins, sim numbers than I thought possible. Which was great when I chatted with someone about what the sim is and they verified a number. Nope. Not it. I was locked out and the rep had me looking for a PUK code. After 20 min of looking I say I have no clue. They responded with, "Yeah.. I supply that number." So I asked, "May I have it then?? Please?!" Response: "Sure," click.. Hangs up.

When we moved to Colorado, we needed to save some money so tried Cricket Wireless. The service was horrible but we were trying to tough it out. I needed to change bank accounts on my autopay with them. The customer service rep, instead of helping me do what I asked him to do, canceled my autopay altogether. So, I went online and made a payment for $104. In a few minutes I got a text thanking me for my payment. About 20 minutes later, I got another text message thanking me for my autopay payment. I called to get my money back and then to cancel my account because they refused to return my money. They said I had to get it from my bank. I did what they said, and of course the bank wouldn't return it because Cricket already had it. Cricket STOLE $104 from me and I have nothing to show for it. Anyone who is thinking of using Cricket should definitely try to find a more honest and reputable company.

I was surprised to read all the bad review about cricket. I have been a user of cricket for about 5 years now. I have never had a problem with them. When I got my new smart the sim card did not work, I went to the cricket store and they got a new one from stock and it worked right away. Two weeks ago I got a virus on my phone and they removed it, no charge. I left smiling. Then I got it again, but now I know who had sent it to me. They didn't know they were infecting others. Went back to Cricket and they removed it again. No charge. Staff was friendly and helpful. I plan of staying with them and maybe getting a phone with a better camera. I have found Cricket to be fair and helpful. Am on my second phone with them. Upgraded from my first one.

I bought an expensive phone which works fine but as time goes by each new month it seems to be exhausting my data faster and faster which means... Guess what? We'll want more money cause you need more data. Customer service? Are you kidding, what customer service? Look at the other complaints on this site. Promises unkept, overpayments, no refunds. Hopefully this will catch the eye of a few State Attorney Generals who file a class action lawsuit. Cricket needs to answer to it, all that money they keep that was supposed to be refunded, hopefully they'll be investigated and some of those white-collar types will be brought back from the Caymans in handcuffs in front of their mistresses and tossed in jail, passports revoked.

Worst business I've ever seen in my life!!! Worst customer service. The guy michal that runs the store in Owosso is a jerk! Doesn't care how he treats people! I would never waste my money there! He will do anything to get your money and promise you the best deals but when it comes down to it he's not giving you a deal!! It's a wonder why that place is always hiring. He doesn't know how to treat his employees or his customers for that matter!!!

I switched away from Verizon to Cricket simply for the cost savings. What I didn't know is how badly the coverage really was in my area (SE MN). I ported my # back out one day after my $35 auto-payment came out, and Cricket refused to refund any of my money. Even Verizon refunded a few day's worth of what I pre-paid when I switched away from them. I can't tell you how disappointed I am with Cricket after all of this. I'm going to try to get my money back from my bank, but I kind of doubt that will even happen. Also, after switching to Cricket wireless, my wife and I were no longer able to send pictures to each other via text message. Talk about frustrating! We just had our first child, and we couldn't text each other pictures of her since she was two months old. I don't know why I waited six months to get rid of Cricket. I wish I had dumped them long ago. So frustrating.

When I started with Cricket a little over a month ago, it was a somewhat dubious start. I ordered the SIM card online because I didn't have to pay the $25 activation fee that way. When the card came with the adapter, it was really hard to get in, it was somewhat warped on one end. So hard, in fact, that I took it up to the store to have one of the CSR's do it so I didn't break it. I don't know how he jury rigged it in there, but it worked. A little over a month later, my phone stops working. This was my phone that I ported, not a cricket wireless phone. I go in yesterday to presumably just swap the cards out. No, my entire card reader is damaged and won't read a SIM card at all.

I signed up with Cricket in September because I was tired of paying the $85.00 for having one line with AT&T. I could no longer afford such an outrageous phone bill on a single pay check household. I was very pleased to find that the process was very simple. The sales representative was very helpful. I didn't have money at the time to buy a new phone so I brought in my Samsung Galaxy S5 that I was using with AT&T. I was curious if the phone could be unlocked. The rep informed me that AT&T and Cricket are basically the same company (AT&T does not advertise this) and that any AT&T phone is compatible and does not need to be unlocked. I only had to pay $40.00 for my service and I was assigned a number and on my way.

I was attracted to Cricket Wireless due to their offer of unlimited talk/text and 2.5GB data on five lines for $100. Unfortunately it was too good to be true. I set up an account and purchased one Cricket smartphone and a basic service plan as a trial before I added the additional four lines. To make a long story short, the service lasted less than 48 hours after activation and quit without explanation. Emergency calls only. Customer service blamed everything from a bad sim card to poor local coverage. But in the end had no idea what was wrong, and more importantly had no incentive to remedy the problem and keep a new customer. They refused to send out a new phone or refund the service plan fee that I never got to use. They made a weak promise of POSSIBLY refunding me the cost of the new two day old phone if they saw fit to do it. I'm not holding my breath on that one.

I called today 11/08/15, three times to speak to customer about "hot spots" that my new phone should have. But Cricket says that their network will not support my Motorola G phone. That their system still won't support my model phone. Although that had me buy new a new phone because they changed to a ATT system. I'm upset because I paid all this money and my phone still doesn't have a mobile hot spot service since March 16th 2014. I'm not impressed with the ATT acquisition of Cricket (as a long time customer of 10 years). They are not taking this transition for the customers serious. My service is worst since the new Cricket took over by ATT. My small business has suffered because I dont have the same services as provided by the old Cricket service.

I set up my account in one of their stores and asked to be set up for autopay. This didn't happen. I tried to call in for support and they said I needed a pin or to answer a question. They told me to credit my account I would need to drive to their store to set up those things. I asked to make a complaint and they said the only way I could do that was by writing in. Very unhelpful and a waste of my time.

This is cheap service provider because their all employs are un-informational and they pay them very little money. No supervisor or manager reachable. Whatever is programmed in their computer that's it. They cannot make any change. Once you place the order and hit the enter key you are done. Even if you call or chat right away to make any change you can't. No refund. This company is a big sucker.

Bought the sim card kit from GameStop and followed the directions to activate it online. Well guess what? YOU CAN'T!!! They want you to go to the Cricket store and pay an additional $25 activation fee on top of the $9.99 sim kit just to activate the phone. Says in their fee schedule that it is indeed FREE to activate online. But if they have it set up to reject all sim kits you buy from a retailer then you're bent over at the Cricket store to pay the $25 activation fee. SCAM CITY!!! Illegal??? I'll go with Lycamobile instead.

I purchased a new phone & ported my number. I was told I had 7 days to try the phone & plan. If not happy, return for full refund. I signed up for the Pro plan, 10 GB monthly. On the phone's history, 222 mb were used 1 hr before I purchased the phone. Another 1.74 GB were used on the hour drive home from the store. I called the salesperson and they stated there was a problem with data being over calculated and she would have it reset. She was unable to do so. She advised me to contact Cricket. I did so, they accused me of watching movies, which I don't know how to do, plus I was driving and told me to call the store. Needless to say, I returned the phone, there was an argument, the salesperson reneged on everything she said when sold the plan and I am out $100.00. Would never recommend this company.

I have a problem with Cricket wireless. They gonna tell me if I didn't pay the 7 dollars on my phone, they would suspended it. I didn't had that problem with no other cellphone company I had before. They need to change that.

I was so happy with Cricket. When I first switched they gave me an excellent deal on an iPhone and the lady was helpful. I have been with Cricket for over three years and have two lines with the company. I have been out of town for awhile and for the first time in three years I was unable to pay my bill when it was due. I called them and told them that I wanted to disconnect one of the lines but keep the other one active and was informed I would have to pay the full bill amount for both phones to make my account active again and then I could cancel my service for the one phone.

I ordered a second line SIM online and was sent a replacement of my current line instead. I called Cricket and was told that I must chat online instead. The rep online was dancing around the issue. It took over 15 minutes of communications to understand that the person behind the line is unable/unwilling to help resolve the issue. The rep stated that Cricket does not provide refunds. Him/her was "not allowed" to give me their rep ID or name, and I was not transferred to a manager as I requested. A total sham. This company should be shut down for not providing basic customer service. If you need a reliable provider, look elsewhere.

WARNING: SCAM. SAVE YOUR MONEY. DO NOT USE. Do not purchase any Cricket products or services!!! The service provided was horrible. I tried to switch both phones to another carrier and Cricket locked them with a Network code. Their reasoning is because I haven't been a customer for 6 months. However, I never signed anything nor was it disclosed to me that I had to wait for 6 months to port my phones to another more worthy carrier. These are phones that I own and paid for in full and now they are telling me I cannot use them anywhere else!!!

I signed up with Cricket because of their hotspot, but had trouble with getting it to work with customer service from the beginning. I called customer service many times, but with the exception of 1 time, I could not find anyone who could understand English to the point of being able to help. Then, 3 weeks after I activated my Nokia Lumia 635, the power button went out. I paid a $99 deposit plus $10 shipping to have a new phone minus the back and battery sent to me, with the understanding that I would be refunded the $99 once they had inspected my phone and determined the problem wasn't my fault.

I changed phone companies -- so no longer with Cricket. But they still took out the 45.00 out of my account. I called this morning -- 10/28/15 around 6:30, and spoke with the supervisor -- he refunded to put the money back into my account. I had changed companies as stated, so no longer with Cricket -- so they should put the money into my account.

I'm wondering if this is just a complaint site. When people love Cricket, they're quiet. I am trying this service in Idaho Falls. Bought the phone last week in the mall. I have had questions almost every day. And almost every day I stop by the Cricket booth and they bend over backwards to help me. They cease to amaze me. If this service holds out, I'll add more lines. So far I see no other 2.5GB service (per line) for $100 for 5 lines (with unlimited talk and text). And they use AT&T towers which are fast and excellent. So far I give Cricket 5 star for excellent service, coverage, quality, and choice of phones.

I purchased a ZTE grand X max with cricket - brand new phone, brand new service. Long story short, I never did even receive the phone. Check the shipping, it said returned to sender. Billed for a phone I never even got.

Cricket Wireless is inexpensive. I'll credit them with that. However, my complaints are numerous: (1) Customer rep lied about a rebate when I signed up. Refused to come to the phone when I called and other rep claimed that rep I dealt with was simply uninformed despite her pointing out a banner to me that stated the rebate. (2) I've tried to use their web site several times to modify information and to change level of service. The web site is very buggy and I've NEVER managed to use it to do anything other than a passive view of account information.

I have been happy with Cricket Wireless the one yr+ I've been with them. I have the 20 GB plan for $60 along with two more lines with 2.5 GB. I pay $130 (no tax, no fees), for the three lines. Cricket is a MVNO (reseller for ATT), meaning the customer service is offshore and sometimes clueless. The monthly savings comes at the expense of being willing (and capable), of being self-sufficient. Most issues can be sorted out with a simple Internet search (you may have to educate the CS agent). CW is a deal for the patient and resourceful.

I went in on a Saturday evening to ask about service plans & phones. I asked about using an iPhone 3 and if it would work on a Cricket plan. I did not have the phone with me, so told them I would be back on Monday. When I returned on Monday evening I saw the same salesperson. She tested my iPhone & it connected to their network. They asked me to make my payment so my device could be connected, so I paid! Suddenly my phone would no longer connect to the network & the sales tech tried different things & had the acting supervisor for assistance & they could not get phone to work, and after 2 hours of being there I asked for them just to give me my money back! I was told that is against Cricket's policy & that absolutely nothing could be done for me because both managers were out of the store.

I have had 5 lines with cricket for a year now and have referred well over a dozen people because of the service (coverage) & pricing. I've been very happy for the past year until I had to deal with the customer service dept (whatever country it's in) for the first time. I decided to pay only half month service this time since our house payment was also due which they told me was completely fine as long as I paid the other half within 7 days so I said "that sounds great". 2 nights ago I sold a phone I had and forgot to take my sim card out (no biggie right, buy a new sim...) so yesterday I went to a cricket store and bought a sim and then was told they can’t activate it (keep in mind this is for my main line which is my business line) because I was in "bridge pay" (which is still prepaid so I've already paid for 15 days of service and I'm only 2 days into it) and no changes can be made to my account.

We signed up for Cricket with 3 lines for our business. The first month they charged us double and would not reimburse us with the funds until we had evidence. The second month they charged us on the incorrect date and the third month I tried to set up call forwarding was given incorrect, unhelpful information, hung up on twice because I put them on hold while taking a business call and then was told by a lady that she didn't know what the problem was and how to solve it, even though in a few clicks on google I found out much more than she did in seconds. My personal opinion is Cricket capitalize on offering cheaper plans where you can instantly be on a network for a good price but after that the support and administrative departments at Cricket mess up the customer experience causing unnecessary frustration, confusion and anger. This company needs a revamp or to simply quit while they are behind.

Aug. 2015, I went to Cricket store (best friend in TX told me about Cricket). In the store were signs offering new customers to transfer from "other" carrier, $35 per month (unlimited minutes "day, night, weekends" and unlimited text (which I don't do), THEN extra discount if you sign-up for auto pay - would "knock" additional $5 off the $35). Well, they are not living up to their agreement. Unfortunately, it never occurred to me to get some kind of signed agreement showing this special promo - I believed they would live up to this - I didn't make this promo up.

I had to do three different orders through Cricket. The first time, I received an email about 12 hours after I placed my order saying that it was canceled. It didn't give me no reason other than my information could not be verified. I couldn't believe this. I figured that maybe I forgot the security code on my credit card, so I did it again. Same thing happened. So I called Cricket Wireless after the second order was canceled, and I was told that my credit card company had canceled the order, which then prompted me to call my credit card company. My credit card company couldn't figure out why it was canceled and all they could say was that the security code was missing, but it wasn't. They said the previous two orders would be refunded, to go ahead and try to order again, that it would go through. I did, and my order was canceled by Cricket for the third time.

I went into the Cricket store with two things. One, I wanted to resolve a voice mail issue with my Cricket phone. Two, I wanted to suggest a voicemail feature to management. The guy was irritated and said he just worked there, he was a "fix-it manager" as he called it. He told me to call customer service. When I asked if he could pass a suggestion on to management, and how when I call Cricket on the phone, I have trouble reaching the right department. This guy raised his voice and yelled, "do you want help or not?" He said I was wasting his time. I couldn't believe it, and I said "I'm wasting your time??" He then walked out to go get security and claimed I was yelling at him.

Exactly 10.30 pm 10-8-15 I called customer service to complain of bad coverage. "Well Mr **, you're in a good coverage area." So I asked for a free sim card, they said yes. I go to Okmulgee store to get free sim card. "Well, you have to pay for it." Went 10-9-15 at 2.30 pm then same day I get a text from Cricket, "You are in a low coverage area and we are sending techs out to improve area." But on October 16th I'm switching back to T-Mobile considering they just acquired a bunch of spectrum from Verizon. T-mobile I love you guys.

Do I just want to know, why in the world did I go from 4G and then go to LTE. I paid the bill and that usually sets it back to 4G because I had run out of data. But now even after I pay the bill it stays at LTE. It seems like after AT&T bought them out. Cricket sucks.

The new Cricket is Money Hungry and does not care about their customers! If you're an hour late to make a payment and their customer helpline is closed you're screwed and the $20 you paid already for the bridge pay? No longer matters because you have to pay the full amount. I miss the old Cricket, where they understood life happens! Oh but the new Cricket will waive the $5 fee, oh thank you so much. Better yet charge me the fee so they can stick it where the sun does not shine!

Basically Cricket stole my $700.00 phones and forced me to buy cheap terrible quality phones. Did this happen to anyone else on Cricket? I am thinking of starting a class action suit if others experienced this as well. Please reply.

I purchased a phone from a Cricket store. 2 days later, I took it back, told the man the problem, he rebooted the phone. Told me that should help, it didn't. Went back up there again and complained. He gave another excuse, so I called Cricket because I signed up for auto bill pay to which suppose to knock off $5 off the phone bill. They took the whole amount out, talking about crediting off next month's bill - typical. So I complained about the phone, she connected me to warranty depart.

Cricket Wireless has been by far the best prepaid service I have ever had. I've had all the major carriers- Verizon, AT&T, T Mobile and Sprint and since AT&T purchase Cricket Wireless, my service has been by far exceptional. I pay $55 per month for 20 gigabytes of data and I'm not about to leave them no time soon because my phone picks up at all the rural areas that other companies don't and anyone who's giving Cricket a bad rating is because they might of had a bad customer service experience but as far as service, as far as data, as far as coverage, Cricket is at the top with Verizon.

I switched to Cricket Wireless and decided to transfer my wife too. Went to a store. They started to do the transfer, but charged me 25$ for a activation fee, which is a 1 min job. They told me it could be done for free only if I order the sim card online. So I come home, and I need to activate a sim card that I did not purchase. I made a dozen phone calls, with no help, spent close to an hour arguing in the store explaining that I did not buy that sim card. The whole process took me like 2 weeks. I finally got a new sim online. Put it in my wife's phone. Called to activate it, but the person on the other side of the phone told me it cannot be done over the phone. And again I had to spent 45 mins to activate the sim.

I went to their store because my touch screen stopped working. I was informed that the store no longer replaces phones there and that I had to call customer services. After several frustrating teleprompts. I finally got someone live. I was told that my phone was under warranty and I had two options. One was I had to get an email shipping receipt to mail my phone back. That would leave me without a phone that I was still paying service for and not using. The second was to pay a 189.00 deposit. They will mail me out only the front of the phone, no battery and no back cover. I had to use the one I already have. Well I need a new battery, another story.

If you value your time and money please stay away from Cricket Wireless. I never try Cricket in future and I told my friends who are planning to switch to Cricket, don't make stupid decision, now everybody happy in Straight Talk. I had some problems for placing an online order, so I contact Customer Service. After pick up and say "hai..." they disconnect my phone 4 time in two days. Finally I'm able to reach their supervisor (David) after 45 min wait and transferring through 4 rep. I told him about the reason why I demand for a Supervisor. After few minute I realized there is no use for I losing my time and I decided to stay away from Cricket forever.

I recently bought a Samsung Galaxy prime at a Cricket in Harlingen Texas. My problem with my phone was only that they could not hear me very well, sounded muffled. I guess it was just the microphone yet when I took it back to them and it was within the 7 days, they made one phone call to each other and said that there was no problem with my phone. Now this did not happen to every phone conversation I had. All my settings were set high. I was very unhappy because now I'm stuck with this phone and all I wanted was to get the same kind of phone but a different device. My point is it was probably just a defective phone - they felt it was not a good enough reason to exchange. Very upset... they love collecting for everything yet can't try to make things right... Screw us customers.

I have written 1 negative review on this company. Now this is my 2nd! This company is run by people from India and you can't understand a freaking thing they say. If you start getting irritated with them then they speak in a worse language until you hang up and you still have your problem! Don't purchase a phone from them or their service! They keep adding plans and insurance and protection plans to your phone plan, ripping you off! WARNING DON'T BUY FROM CRICKET! YOU WILL BE SORRY!

In March of 2014 I purchase a brand new galaxy s4 from Cricket Wireless. I was informed that they would be switching services soon and I would be able to take my phone with me to the new service. This was in fact not correct. I found out a couple months prior to them switching over to the GSM service that I would have to purchase a brand new phone. Considering I just bought a $600 phone month prior to the switch this was a real inconvenience. Had I known that this is what I would have had to face I would have never purchased the s4 or even service from Cricket. 10 months prior to them switching to the GSM service I have spent countless hours with both Cricket Wireless and Samsung to find a resolution to me being able to use my phone on another service.

Company is no help in fixing problems! Take your money and you get messed up phones! No connection! Phone's constantly updated! Will not answer incoming calls most of the time! Apps don't work! DON'T BUY THIS PHONE Or CRICKET SERVICE! This is about as fair as I can be without using curse words!

Cricket wireless is a cheap phone services if you are on a budget like most of us are, it's a great start. But with that I will say this customer service with Cricket is horrible. I called their customers services to notify them of "Please enter training hours for a mistake made on their end", the manager argued with me, over talked me, would not listen to my issue. I tried to get a copy of their policy and procedures first off, no one could provide me any information in the store. I called 4 times and no one could provide me information on being over charged but yet the so call manager said he would give me but yet nothing yet nor could he explain. If you want cheap service ok. If you want a company that cares, go somewhere else. They will make mistakes but you pay the price. I won't be around any longer for them to not listen to me.

I had their service for about a year and a half and I brought my own device that had mobile hotspot capabilities. After the year and a half, the phone that I brought with me stopped holding charge and it stopped charging altogether unless it was actually turned off. (Not practical for business or personal use.) Since I had paid all of my bills on time with them from the start, I had a great deal of device credits, and when Cricket bought out Aio, they sent emails and text messages to have me choose how to redeem.

Cricket customer service has denied activation of my new phone, stating that I did not pay for it, and I am offended because I am no thief! I paid for my phone via debit card which transacted at the time of purchase when I placed the order on the Cricket website. I also purchased another phone the following day, as a gift for my sister. Cricket customer service told me that after my phone had shipped, my bank reversed the payment, and it looks like I did not pay anything on my account which is untrue. Then Cricket cancelled the second order I made on September 11, 2015 for the phone I purchased for my sister. So I re-ordered the same phone again, using a different card, on September 14, 2015 so that my sister could eventually receive her phone.

I would advise (Anyone) who is or has or currently using Cricket Cellular Service or any service connected to the company. BUYER BEWARE!!! Please do a google search on Cricket Cellular Service complaints and reviews before considering this service (If you would even come close to calling it a service!) I wish I would have done a search on this company before using this company.

Worse wireless company out there. Bought a HTC Desire. Now have been through 3 defective phones. 1st: sounded like water going through the speaker. 2nd: had to keep taking the battery in and out for the phone to even work. 3rd: keeps ghost calling people all by itself, also does 3 ways calls all by itself as well as pulling up maps all by itself.

I've been a Cricket customer for several years on the cdma network. I had great service. When they merged with AT&T I had to buy a new phone and switch. That's when my problem started. My phone can't make or receive calls. My texts often take a few tries to send. I drove to Pueblo CO, about 45 minutes from where I live, with no cell service. What's the point of having a phone if you can't use it away from home? This is why I switched from AT&T to Cricket several years ago. I didn't have good service with them. Other people I've talked to are experiencing the same problem. Time to switch.

I never had problems before now. Last month, I got a letter saying I had to buy a new phone because they were switching over to the new service, so I did. Two weeks after buying the phone, no one could hear me anymore. Went back to Cricket and they said the Mic must've been faulty and said since it was after 7 days I had to go through the 611 on my phone. Then was told I'd basically be without a phone for over a week, unless I wanted to fork out another $150. As soon as I can, I'm tossing this phone and switching to another phone company.

I returned one phone since it stopped working altogether. I then received a notice that the warranty was invalidated due to water damage. The phone was in a case so I found that hard to believe but assumed that they knew what they were talking about. I then started using my wife's phone. I noticed that the phone could not connect to the google server and therefore, could not download anything. I returned it under warranty due to the obvious software problem and they said the screen had scratches therefore was not covered. The phone is in pristine condition and no damage is evident. Obviously, Cricket warranty is a joke.

I tried to call to get unlock codes for both phones. They tell me no because there isn't 6 months paid service. If I wanted a contracted phone I'd gone with AT&T, Sprint, or Verizon. They hung up me, the supervisor. Then tried the chat thing, one agent just exited out and one talked but kept saying because of policies. ** please, I don't have a contract with Cricket. Still would not give me the unlock codes. I'm so done with Cricket and everyone I know I will tell not to use them.

I was a CDMA customer of Cricket for about 3 years. Because of the scheduled change over to GSM I had to buy a new phone and register for the GSM network. I received the new phone and attempted to activate it online. It would not activate. After 2 hours of various calls to Cricket and disconnects, I was told I had to go to a Cricket store to get it activated. The store said they cannot activate online purchases. I must contact the Corporate offices (Pittsburgh, PA).

Because of the takeover by AT&T I had to trade my Samsung flip phone for a LG Rock. 2 or more days to get messages, will not dial out on up to 10 tries, does not ring out or in most of the time. Difficult to impossible to get voice mails or be notified of text messages. In short, all things combined, I would be better off trying to use some dog poop, because reliably it stinks when wet.

The phone hasn't kept an full charge. The screen tends to jitter. I brought it back on Wednesday. I was told I couldn't return it and if they took it I would have to wait until it gets sent out before considering giving me another one. I paid for the phone and as a consumer am not pleased at all with the service. I work hard for my money for them to be so inconsiderate.

Purchased 2 phones and did a return and they told me I would get a refund minus monthly fees. Then they would not return money for cases and activation fee. Bought one day and returned the next day because of no service at home. Beware of Cricket Wireless at 7440 Louisburg Rd. Raleigh NC. They say one thing and then try to scam you out of your money.

FCC law says to get your records (incoming or outgoing calls) you must have a valid password, home address that is related to your account or come into a corporate store with valid I.D. Cricket on the other hand requires a court order to get your own records - this is customer service at its worst. They should be fined for not adhering to FCC law.

My girlfriend ordered a new phone from Cricket and they said it would be two day shipping. After patiently waiting ten days, she called Cricket to ask them what the holdup was. She called multiple times that day. First she was hung up on and then they kept transferring her between departments until they hung up on her again. Then after four more days of waiting, I went ahead and called them on her behalf. I was also given the runaround and hung up on. I called a second time and started off by asking the "customer service representative" his name. I think the fact that I now knew his name was the only reason he was willing to help me.