Cricket Wireless Reviews

I moved to Cricket on Feb 23 2018 from T-Mobile. I had great service with T-Mobile. I did not want to pay $60.00 OR $70.00 FOR DATA. Cricket had a great plan for $30.00 with 2 gigs of data. I usually use 1.6 or less of data. I have an LG Fortune works well. Give it a 5 star rating. I give Cricket a 5 star for customer support.

First of all it is impossible to get a straight answer from any of their powerless representatives that have no authority to help you in any way. I was sold an international plan that didn't exist in Europe. When I got there the only way to communicate was through their chat. Spent hours on chat being placated and patronized by their representatives and promised a refund that never materialized. Two weeks spent unable to communicate via phone about my business, and I was on my honeymoon. When I got home no note was made to my account and I had to go through the whole thing again and waste more time. Was also promised a $50 credit for my inconvenience... Ha! I'm sure I will see that when hell freezes over. I've only been with them a few months and nothing but headaches. Will be looking for another provider asap and I suggest you don't put yourself through this aggravation when there are plenty other affordable options.

I decided on their simple cell plan (simple flip phone, $25 talk and text per month). My younger daughter needed something robust and simple. I filled out their online order, was asked whether I want to transfer a number. Sure - I gave my old Virgin Mobile number from the previous simple phone. Finished the order, paid $57 for first month and the simple phone. However, when I received an email asking for the account number of the previous phone, it turned out there wasn't one. No way to transfer, but also no way to back up and change an options to "give me a new number".

I LOVE how much money we're saving with Cricket over Verizon! We changed in mid-August of this year. Virtually no change in coverage, and all at a better price. BUT... Today I went to make a call and my service was cut off. Yesterday was my billing date, and we paid it automatically. However, just before that happened, I added a feature to my phone (mobile hotspot) that I needed. Cricket back-billed me for the one day (the full price for the month, $10), then tacked it on to this month's bill and said I owed $20.

I live in an area where my internet options are limited unless I use a smartphone. I was using my Grand Xmax and a hotspot until Cricket informed me that I needed to upgrade or they would suspend and cancel my account. So I went to their website and saw the ZTE Grand X 4 was marked as hotspot compatible. Instead of buying the phone from them I bought the phone from Walmart for much cheaper. I transferred service to my new phone and upgraded to Cricket's most expensive "unlimited" plan. I went to turn on my hotspot and a message came on the screen that said I needed to pay a monthly fee to unlock that feature.

I tried to go online but forgot my password. I pushed forgot password, got locked out of my online account, and was told to call. I called twice over WiFi. They couldn't hear me correctly. They said to contact chat to reset security question. I went to chat which directed me to sign in online, which I couldn't do. I pushed the chat with a live agent and was taken to the page telling me to call cricket wireless. You would think a company this big would have a way to chat with a live person. I can't hear my voicemails or get into my account. It is very frustrating. They told me something is wrong with my WIFI but I bet you will receive this. Thank you. They could only hear me when I cursed.

I had customer service tell me that they do take refunds if I file a dispute with my bank on which the amount was charged. That customer service rep did not know policies and procedures. You can't get a refund for unused service because Cricket will dispute it with your credit card company and keep your money for unused service. $170 gone. I changed services because my new phone was not fully compatible with Cricket. I would get two bars and calls wouldn't be clear. Even the sales rep could barely hear what I'm saying. I paid in advance with anticipation of and back to school and having less money in my pocket. I'm fine with paying for service used, but not if you can't get good service. If they don't do refunds then their customer service reps need to be on the same page and let people who call know that. Had I known I would have ride the service out before porting.

Told I needed to purchase phone in order to change last 4 digits as agent in store did not have capability to. Was assured that if I used a card I would be reimbursed 100% (cash only reimbursed to $75). Not the case. After 2 hours with phone in their store and on phone 59 minutes with customer care they were unable to change last 4 to my request (hidden fee) as needs to be computer generated/randomly assigned. No signs posted regarding alleged policies. After I said to cancel service was advised this was not an option without more fees. FOR 2 HOURS, phone never left store. CONDESCENDING PLACATING individuals. Linda ** and Freddie preferred to speak over me, banter me about why it was so important I had specific 4 digits and repeat what they wanted to hear instead of helping resolve the conflict/lack of clear postings regarding the alleged return & activation policies (obvious communication barrier).

I bought a LG Harmony from Cricket Wireless. I looked at the specs (**) before buying it. But, when the phone arrived, it would not connect to 5 GHz WiFi band. The specs do not say what band it is capable of. When I spoke to Cricket reps, they asked me to contact the manufacturer, which is obviously useless if the phone does not have the feature. Now they refuse a return of the phone on the technicality that it is 8 days since I bought it and only 7 days are allowed. Their phone specs are misleading. I wouldn't trust them.

They sold me a phone that did not work and would not even stand behind their sale. I asked for a refund and they said they could not do that. So I am stuck with a phone that does not dial out. I also ordered and paid for a phone protective cover and that was not included in the box. They told me to call their warranty department even though I had a non working phone. Never buy from this company.

Bought a protective glass cover. Only lasted less than two months. Three cracks already and NO it has not been dropped. Three different cracks from top to bottom. This hardened tempered glass costing $20.00. "No we can cover that you must have dropped the phone." NO I DIDN'T. After returning home I removed it. It cracked even more. Very BRITTLE. Have a new one now from ZIZO. No more CRICKET RIP OFFS FOR ME! Product made or sold by "QUIKCELL COVER" is JUNK.

They will sell you a phone and try to talk you into insuring it. Sounds good at the time but then try filing a claim. My phone was originally $80... Pay $7 a month for insurance ($84 a year) try to file a claim because it stopped working. They want $ 75 for deductible... so now it cost $155 for a $ 80 phone that I already paid $80 for... So to sum it up a $ 80 phone for total of $235... What a deal. We should all sign up for this. Run far away from Cricket and assure phone insurance. They are crooks.

We switched from T-Mobile to Cricket Wireless to save money. We don't use a lot of data, so we didn't need an unlimited plan. We used Cricket for years, I don't remember how many, but at least 5. Right after AT&T acquired Cricket Wireless our service degraded severely. We went from having no dropped calls, to having multiple dropped calls PER CALL. It was just not possible to continue using the service. We switched back to T-Mobile (SO MUCH BETTER PHONE SERVICE AND CUSTOMER SERVICE)!

Purchased a LG X charge on the 13th. Paid 79.99 for port in price. Got it home and it would not stay connected to Wi-Fi anywhere I went. I Exchanged it on the 19th for the same model and it had the same problem. The customer service/warranty center said they could exchange it for a like refurbished model. Even though the second phone is only 2 days old. The district manager Rob would only give a $30.00 exchange and I could purchase another phone for full price. Their assistant manager was going to let me upgrade for the price difference but Rob overrode her and said no. So I'm stuck with a broke phone that is 2 days old.

I hate their customer service. They stole money from me during the bridge pay. I went to pay the remainder balance and the system was down. They basically said I lied and kept my money. I hate the out of country customer service. They absolutely don't care about the customer. I will be leaving and talking everyone I know to never go with Cricket.

I was convinced by my parents and by the price to switch from Sprint to Cricket. It was the worst mistake I could have made. Even with their top plan, and it saying the area where I'm in has great coverage, a good phone (not cheap) the services is slow. I'm in sales, and can't use my phone at work... Just great.

I have been told so many different things. I got a refurbished phone in April that has not worked since. And the supervisors do absolutely nothing. I have no cell service and have been told I have to upgrade my phone... or I need a new Sim card and that I have to pay for it. The cell towers are down. "I am sorry Ms **... Let me send a signal to your phone again."

I have had this phone service for 3 years on this account. I have never complained when my 4g was not working or I had a phone on my account turned off and they did not immediately take it off my account. I was charged for the next month. I just set up a bridge pay payment where I had my bill split into 2 payments. When I went to pay my last payment we had bad storms with hail and I could not get on the internet nor use my phone because of these storms. I called the very next morning to pay the remaining balance and they wanted to charge me my full bill $107 again instead of the payment of $67.

It's more like dial up than anything. For those youngsters unfamiliar with dial up, imagine this: You pull a your favorite frozen pizza out of the freezer (because we all love a good frozen pizza) and placing it on a pan in the sun and waiting for it to cook. Yeah, it's that slow. I drive a lot of work. I'd love to listen to Pandora or iHeart Radio or any other app that provides audio satisfaction. But, instead... I get to watch my screen as it buffers more often than not. Full bars, and LTE... still can't listen to an entire Bon Seger song without buffering. As far as cell coverage goes... Don't go down a hill or into a building either. You won't be able to load pictures on any social media app. Nor will your phone receive any calls. I regret making the change to Cricket. I'll be going back to my previous provider ASAP.

I purchased a Motorola phone and Cricket prepaid services. Within 3 weeks the phone had a software issue confirmed by the Cricket store manager in Latrobe, PA. I refused to pay shipping charges to return something I did not damage--it was a defective phone. Kim the store manager told me Motorola would release a new phone when they could confirm the phone was shipped using their shipping label. Which it was.

I called customer to find where a payment that I had thru their phone pay system that had not posted to my account. I gave my credit card number and amount. They said they see the payment. It was posted to the wrong account by one digit. I said, “Great. Please move the payment to my account”. The rep told me no. That they cannot remove money from another customers account even if the payment was made in error. They acknowledged the error! BUT REFUSED TO CORRECT THE PROBLEM! I asked them to reject the payment, cancel the transaction, or call the other customer to get their ok to move my money off of their account. THEY AGAIN REFUSED! They said it's a privacy issue. I asked them how was my money applied to another persons account without that customers permission. They didn't have an answer.

It's the end of the day on a Monday, I started to try as and order 2 phones and the required data plan. I started on my PC I got that I entered the wrong address. After calling the bank after I talked to Cricket with them saying it was my bank my bank says no it was their system reversing the transaction before the bank could approve it! I called Cricket again and they keep saying it's the bank, I found that they were in Facebook so I wrote them there. They responded to please try again and tell them at what time I tried so I did that and posted what they wanted. Well it's now been days and I've posted like 5 times. No answer, found their forum and posted on that with no answer.

I signed up for and purchased a phone from Cricket Wireless at the Miller Hill Mall location in Duluth Minnesota. One month had lapsed and I paid in full to reactivate the account and for another month of service. All of a sudden the phone did not work. I was told there was a problem with the sim card possibly and was online with an agent for 2 hours to get the issue resolved.

Selling defective phones - Cannot update Android systems due to defective programmer of the phone's internal system. Now causing malware to disrupt apps and most apps not responding because of the old OS in place. Phone is updatable according to manufacture and Cricket site but phone rejects all updates. No customer service can fix the problem. Phone for three years kept responding no updates from. Found out there are several.

Cricket knew the ZTE Grand X Max 2 phone had issues. They only stand by the warranty for one year. I spent $239 for this phone two years ago. I take great care of my phone and have been a loyal customer. The camera and gallery functions stop working. Rep. At the store spent 2 hours trying troubleshoot. She gave me customer service number. Said they would warrant this phone due to all the issues. She was aware it was almost two years old. Called and was told one year warranty only. I'm not someone who can afford to buy a new phone every two years. Seems that is how long these phones seem to last. What a scam. The company will not stand by the products they sell.

I have had a Cricket phone for two years and planned to give the phone to a person in need so that they could use it for work. The phone has been used on wifi as I have only needed the phone for one month. I called customer service for assistance as I was directed to do so by the website. Customer service had me on the line over 45 minutes and still did not help me. I need a Network Unlock Code to give the phone to another person BUT because I did not have my phone on Network for a minimum of 6 months customer service would not fulfill my request for the unlock code. So even though I purchased this phone at full price I am unable to use my phone with any other network other than Cricket or gift it to someone in need. So I do not actually have control over my own phone.

Cricket Wireless is a scam! They do not have the same service as AT&T. They claim to be the same; however, after you switch and sign the contract that says you accept the service, you find out that when you get home and you have no service, you just gave your money away. Internet scams; yeah you get what you pay for. However, when a service representative states that it’s the same coverage as AT&T, what we currently had, and that we are making a wise decision to switch over to Cricket because the monthly charge is $40 less, they are lying!

I changed cell service companies the DAY my payment transferred/occurred and Cricket STILL accepted it. I went to my bank and saw it and US Cellular ported my number and told me Cricket knew I changed companies. Cricket's Cancellation Policy is to STOP paying and in 2 months your service would be suspended. Why would I want to ruin my credit that way! They encourage auto pay and even offer a discount. I don't think it's right to accept a payment knowing a customer ended service with them. I live .7 mile outside of their service area - this was checked when I checked into their program or mentioned. I was only allowed to make Emergency calls from my home with Cricket - this is unacceptable. Now I'm out $62.00! Buyer beware!

Trying to do a online chat with Cricket Wireless just kept sending me back to the home page. After I had 9 webpages open, I gave up and called. Then I got a support person who didn't know what she was talking about, extremely frustrating. The back and forth with her was like a catch 22. I will go to the store to see if I can get better service there.

The other day my Cricket phone bill was paid via auto pay. The same day the battery in my Cricket phone completely died (it was only a year old). I went to the Cricket store and was told that Cricket doesn't sell batteries but was given a laundry list of stores that might. After putting 83 miles on my car and still with no battery I decided to switch to a different provider and when I arrived home with my new working phone I called Cricket to see about getting my money back and the first customer service rep I spoke with said I would need to go to my bank and have them dispute the charge.

I had just paid my bill which was 152 dollars and they cut my phone off today talking about a chargeback and have to another 123 dollars. They are full of ** and take your money. I'm switching today from this Cricket company.

I have been a customer of Cricket Wireless. Am faithful every month plus brought numerous people to them. After 3 years I am experiencing a hard situation with a domestic partner. Resulting in my phones being stolen, my home, money and so forth. My son who is 15 was trying to suspend my 3 other lines and pay the 50 for mine. I’m assuming that he really didn't understand how to and did a BridgePay. Which they took 50 buck out. A week later no service. When I called they broke down what BridgePay was and I assured them he must misread it. At this point they want another 100 and said they couldn't give me a one to forgiveness. With that being said let’s not forget I have a PFA living in woods and have 2 kids to keep safe. I know this isn’t their problem but shouldn’t being a good customer and bringing numerous people to them account for something. No it doesn't.

Dishonest company with hidden fees and the worst terrible service in the history of the wireless business. False advertising in their small print and fees, fees, fees. Don't even bother. I purchased a prepaid phone to use a few times a year and they informed me after activation that they charge an additional cancellation and reinstallation fee if I don't buy monthly cards to keep service going every month. No mention of this in the fine print of the card or with the phone and associate I purchased it from assured me this wasn't the case. The company refused to deactivate the card 60 seconds after we learned of this.

When trying to add a second line for my wife, the order went through, then was canceled. I tried to contact customer support, but there was no way to get a hold of a live person, so I tried chatting. They were unable to tell me why the order was canceled, other than they "couldn't verify my information". I told them I had just upgraded my phone two weeks before, and everything was fine then. They told me to place the order again. I did, and it was canceled again. So I tried again, with no luck, to find a real person, and then did the online chat again. They recommended I go to a Cricket store. Thanks a lot Cricket, I'm a disabled vet with no vehicle, and their nearest store is about 60 miles away. Unfortunately I'm stuck with them or AT&T because of my location, but I recommend anyone else, if you have a choice.

Happy with Cricket Wireless. 2 GIG for $ 30.00 is all I need. I use very little data when on the road. At home I use WI-FI. Have an LG Fortune works well, but the phones is larger size than I wanted, but needed 16 GIG. This was the best deal. Got the phone for free by switching my number. Have great coverage almost everywhere... Switched on 2/23/2018. I had T-Mobile for voice and text only for $ 25.00 per month. Their lowest prepay plan was $ 50.00 per month. Not going to spend that much for what little data I use. I use about 1.6 GIG per month.

Love Cricket Wireless. We have had them for over 6 years now and I would never switch to anyone else. We always have service no matter where we travel. We have 4 lines on our plan and we all get unlimited talk text and data and my total bill a month is $100. They always have the newest phones the moment they come out. But customer service when you call the 1800 number is not the best. But don't be discouraged if you call the local store near you the customer service is great! It's a wonderful company.

OMG you guys! This customer service phone representative lady named Shaun or Shawn... I can't begin to tell you how helpful she was! She spoke through the phone with so much comfort in her tone. Assuring me that everything was going to be fine, and what I needed was going to get done. It was like being on the phone with a good friend. I hope her boss/supervisor or manager sees this and gives her a raise or promotion because she deserves it! Thank you once again Shaun (or Shawn)!

As much as Cricket says that they will support user devices that are non Cricket devices, moment there is an issue, they will blame the device. In my case text messages were not going through for certain numbers, changed SIM, swapped devices, used Cricket provided devices and spent numerous hours with support, Cricket kept on blaming the device and was not interested in a resolution. They kept telling me that I need to go to a store, even after telling them numerous times that we had been to the store and have tried swapping SIM with a Cricket device. Time to switch. Hope this incident helps others that are planning to switch to Cricket Wireless, yes it's cheap but there is a reason too. Service is horrible and basic functionality does not work.

This company is not helpful to their customers at all. I am leaving their service due to their lack of concern for the customer lousy service and the fact that they turn your service off at a drop of a dime even when you paid for your service already and try to collect additional fees on top of your bill is ** and I'm done. I would NEVER RECOMMEND THIS CARRIER TO ANYONE. I signed up with a new carrier. CRICKET WIRELESS SUCKS!

I was formerly on AT&T and was able to reliably make and receive calls with very few issues. But AT&T was too expensive and I read that Cricket uses the same towers so figured I could switch to their service and save money with one of their pre-paid plans. After signing up with Cricket, bringing my own unlocked iPhone, and having my number ported over, when I got home, I discovered that I couldn't get a strong enough signal to make or receive calls from my house. Additionally, although I could send text messages, I could not receive the replies people were sending. I tested this with coworkers to confirm that was happening. I also was no longer able to stream Spotify.

I do like the 4gb for 40.00 and get a 5.00 discount when enrolled in auto pay. But I don't like that it is necessary to dial the area code before each call even if calling local.

Cricket Wireless is perfect for me, in that, I spend $50 mo., for unlimited phone and data. Great reception; coverage; plans. I came across this plan after Defense Mobile decided to call it quits. Highly satisfied!

This is really great service for $25.00/month. The phone configuration is different from my previous phone and took some time to get used to, but at this price, I figured I could learn!

All the incentives to get started with this company were great. Then they just quit with rewards all together and service started going down hill. My bill is decently cheap but my service isn't awesome.

Paying $30/month for unlimited talk and texts and 2gb of data is a good deal. I was paying $35 for 5gb, but I don't need that much. I had to upgrade to the $50 plan for a trip to Canada, but I was able to switch back when I returned, so it was only extra for however many days I was there for. Unfortunately they have no service at all in Bermuda. They only have service in certain countries, so if you are taking a trip somewhere and want to have service, it could be a problem.

No plan to join. Auto pay saves you $5 a month. Cheapest plan available aside from corporate, senior deals. Great selection of phones and discounts on accessories when purchasing a new phone.

I have been with Cricket for as long as I can remember and I thought I would upgrade my phone so I bought one on the Cricket website and when I got it I transferred my sim card and then put the phone together and they sent the wrong battery with the phone so I called customer service and was transferred to the warranty dept where I was told that someone from management would call me because this has happened a lot.

You don't have to have a contact and that's the best plan. I pay $77 dollars a month. Unlimited everything. Now their prices are a little high but it's at least it's your phone and if you leave there's no extra cost.

Went to a local Cricket Store to switch to their services with a active phone. The manager assured me that this something they could help me with. Paid for sim card, activation and plan and during the activation process they locked my phone. The store I originally purchased the phone from can't understand what they did. So, I have no phone, didn't offer any time of credit to my account and supposedly no longer eligible for a free phone even though this all happened within 24 hours. Also, called their corporate office and they wouldn't help either. Wouldn't recommend no one using their services.

I recently moved and discovered I did not have Wi-Fi dialing on my phone. I went back to Cricket to get a phone that had Wi-Fi dialing. Little did I know a month later I found out the phone I had was actually made Wi-Fi dialing able the same week I had to buy a new phone. Of course Cricket would not refund the money or take the phone back. They waste just as much money as AT&T and Sprint if you don't keep an eye on them. My coverage has been great until I moved into an area that has all kinds of problems with TV and cell phones. But besides that area coverage Cricket Wireless has been pretty good.

We are pleased with the Cricket service. We are paying less and getting more than we did with AT&T. The fact is that AT&T took over Cricket and so we have basically the same as we did with AT&T paying less.

Cricket is low cost, high value, good coverage. Good phones. Personnel are knowledgeable. Overall a good value which performs as advertised. Can't ask for more.

Love that Cricket Wireless covered where many carriers do not have coverage. Great price. Does say wifi not available but I hit back button it is fine. Good pics. Sometimes I touch my cheek on phone lost my call. Way to lock so does not do that but I have yet to figure it out.

For the money, Cricket Wireless (AT&T) is very good. Only when I get into rural areas does Verizon outperform Cricket. Customer Services seem to be all out of the country so it may be an issue with agents speaking English clearly.

When calling to discuss an error is the ported number, questioning how to fix it without canceling my order. They ported the incorrect number anyway, no phone was even shipped yet. So now I'm without any phone, they ported an important business number that yes was mistakenly inputted during the ordering process. But handled correctly they could have easily canceled the order and avoid this stress. Then hung up on me, waited to get on the phone with someone else, they flat out said my fault, um no, I have no phone here to ok the activation, this was a mistake on the CSR. They had me on the phone for 45 mins, with this excuse and that excuse and still again said it was all on me. Finally was able to reconnect the ported number and told them to take the Cricket phone and shove it up their **. Never have I ever as a CSR been told it was even close to ok to blame the customer...

Live in Cullman, Ak. The Cricket store is awesome and so very helpful. They take really good care of their customers and I GET AWESOME Coverage. LOVE MY Cricket.

After having Sprint, Verizon and AT&T I switched to Cricket. Never any issues. Always helpful. Amazing reception too. All the rest want to lock you into contracts and stick it to you! The only reason AT&T bought them was to try to buy out the competition. Just like Sprint is trying to do with T-Mobile. Corporate Greed at its finest. These companies are as bad as Big Pharmaceutical!!!

If you need customer care the wait time is very prompt. I almost never have any phone problems with service. Been a Cricket customer since I left Sprint years ago for poor overall service.

$30 a month, including fees and taxes for one line. I do Facebook, Twitter, shopping and news sites on a 5 year old Samsung Note 4. Everything works fine; no data caps or slowdowns that I'm aware of.

When get calls from a landline the other person can't hear you after a while. When I'm in my place you can't get calls. If pick up phone call in my place it drops all the time.

LTE Data plan is 60 dlr. 23GB high speed but it’s not fast as it used to be. Customer service and their retail stores are never in the same page when it comes to resolving issues.

I love my phone. I wish it had unlimited data though but no complaints. Don't get dropped calls and love the games that I downloaded. I love the Zello Walkie Talkie app because I can stay in touch with friends during hurricane season to make sure they are alright.

Cricket wireless service is really terrible, I purchased a new ZTE Blade X $129.00 plus screen protector, $15.00 plus case for phone, $15.00 plus various charges even though I have been a customer for over a year, no upgrade was offered, I purchased this unit on 4/28/18 today is 5/28/18 the phone no longer operates has a black screen or flickering screen, unit never did receive signal at my home after several calls to support, no improvement, finally today the phone no longer operates, but you can bet I am still paying for service... No real Warranty offering you can send in the phone to a claim center, as long as you pay for the full cost of the phone in the event "they" determine that your new purchase is "not covered"...

Customer service is HORRIBLE! Your 5 min call will turn into a 5 hour call. You can't understand the agents, and they are so RUDE! They will hang up on you and block you from getting through after so many calls to them to resolve an issue or mistake on THEIR end. They do not care about their customers AT ALL.

I recently purchased a Cricket SIM card and am attempting to transfer my number from my old wireless provider (Metro PCS) to Cricket. I have been working on this for three days now... Day 1 - I purchased the Cricket BYOD SIM Kit and installed the SIM in my unlocked GSM phone with no problems, the SIM was immediately recognized by my phone, and I received an automated welcome message from Cricket. I went to the Cricket website and input the information they asked for in order to activate my phone and port my old number to my phone. This is going to be easy I thought... WRONG!

Bought 4 phones in March 2017. One phone is not charging at all, tried 3 different chargers. Called warranty department. Was instructed to take the back of the phone off and check the expiration date of the battery. It is 2017-11-07. Which is my math is correct is 4 months prior to the purchase date of the phones. Went back to Cricket Dealer on Route 6, Scranton, they stated there was nothing they could do, that I had to call LG warranty department. The manager on duty even denied the fact that batteries have expiration dates, that I had to call LG.

I've been a loyal customer for ever since I can remember. I upgraded to a new phone which didn't work three days after having bought it. Company refused to refund upgrade fee. I had just paid one month in advance and used services for less than a week when I found a better deal with another carrier. Cricket stated I forfeited the monthly payment and refused to credit me a total of $105. Loyalty means nothing as they didn't even try to get me to stay.

My husband phone was stolen on May 4th. He used my phone to report his phone stolen. Why some fool cut my phone off instead of my husband's phone. I called Cricket because when I log in to my account it says I reported my phone lost or stolen. I told them I did not. They said a company Asurion (phone replacement insurance company with Cricket) reported my phone stolen instead of my husband's. I have called every day since May 4th with no answers to why my service is suspended. Then had the nerve ask me to pay a $60 bill for a phone I cannot use. I have talked to Natalie, Sergio, Alejandro (the one I think made the mistake) Luis, and Shawn from Asurion.

Earlier today I walked into a Cricket Wireless store and wanted to transfer my current service to them. I was interested in the Galaxy S8 but they were out of stock, so the store manager told me to order the Galaxy S9 online because it was on sale and I would save money. Upon trying to complete my order for a new phone, phone number port, and service, my CitiCard fraud prevention sent me a text. I confirmed that the charge was intended and attempted to purchase the order again. All of a sudden my address was "wrong". No other excuse, just "wrong". After attempting to contact customer service via chat I received a 'tech support ticket number'.

ON MY 2ND Cricket, ZTE PHONE, purchased Nov 2017, both had major issues, w/ sound & black screens, & other issues, CRICKET REFUSES TO STAND BEHIND THEIR PRODUCTS! The customer has to pay for upgrade if phone is defective, or be w/ out ph for at least 10 days, or so, depends, pay for SHIPPING & get a refurbished (NOT new) replacement. IF the manufacturer, finds defect. ZTE BLADE was sold to me at a very high price, near $200, with some accessories, sales said was a MONSTER ph, yes it is, a NIGHTMARE! Screen blacks out in seconds, can't fix, & Cricket refuses to work with me, SD card corrupted in a month's time, just being in phone, not being used, they blame customer, I did nothing! Takes care of my phones, took back to store 6 times! To get help & got NOTHING! & CS also refuses to replace. Phone STILL under warranty! & they're rude!

So I signed up for the 2 for $80 unlimited after switching from Metro PCS. I went home charged it overnight, woke up and it was HOT and only charged up to 58 percent. I went to exchange for another WITHIN the 7 day policy and they gave me the number to LG... Then the number to Customer Service. So... I called Customer Service and was given the same run around about the 7 day rule. Although I was in the 7 day gap, I still will have to pay a restocking fee for THEIR FAULTY DEVICE. So if you are going to buy from Crooked Wireless, you better buy an Insurance Policy because their phones are crappy and their Customer Service SUCKS! They barely speak English; I got nothing BUT BS. Cricket Wireless is garbage! They do not know their own policy. I am sooooo not ever dealing with this company.

I paid had a credit on my account call to pay the remaining amount which I did and the next day my service is turned off. Called customer service to solve the matter. They do not get it taking care of and will not let me speak to a supervisor. Continue to say they will call me back. Haven't received a call yet and it's been two days for the past two months of messing up my services. I've been with them for over ten years and have never had this much trouble but I'm putting an end to it next month. I'm taking me and my whole family which is five lines to another service and will never recommend Cricket to anyone. They are useless and never tries to satisfy their customers. Only about money money and not customer satisfaction.

I went through Cricket and got four phones and they ask me if I wanted insurance on these phones and I told them yes and assumed they added it so when I decided to check on my account I see that they did not add it and they refuse to go back and correct their mistake. They tell me it has been over seven days but it was not my mistake, it was theirs and they should go back and add it. I have called customer service and even spoke to one of their supervisors and no luck so if you are looking for a phone service do not use Cricket. They are liars. Very unsatisfied customer.

Me and my fiance decided to get a dual plan as of yesterday on the 30th of April for two lines, since we already had two phones there was no need to get the free phone that came with the package as long as our phones worked with Cricket service as I asked to make sure and as indicated by the young sales man that yes both our phone were very compatible... Ahh but they was not because my fiance phone cannot get or receive text or pictures on her phone so as of today of May 1st we went to our local provider only to be told that her phone was not 100 percent compatible and they wanted to charge her 40 plus dollars to switch to a new phone? Huh, wait a min... after a few hours between being very upset at the store and after numerous calls going on for over 3 hours later it looks like small claims court! Do not, I repeat DO NOT GET THEIR SERVICE!

“Don't do business with this company!!!!” Hello I had a Cricket Wireless phone that I had to do a factory reset and after I did the factory reset my name and last name on other people's caller ID came as wireless caller. I called Cricket customer service department and they told me tha there is nothing that they can do and I just paid $30.00 for the service!! And I was talking to a very stupid!! Person from the Philippines and they did not know what the hell they were doing.

It has taken over a week to fill out the insurance claim. I've tried to do it over the internet. Tells me my number isn't valid. Now says maximum tries done. I asked them to make me unlisted because I was being harassed. So now, my husband can only ok account because the idiot person completely took me off account. And my husband works not stop out of town. He doesn't have time to sit on the phone with these morons. Now, they tell him he has to fill out claim that they're mailing to our house. Omg, now we're going into week 2. And still nowhere close to getting my much needed new phone. I'm tempted to go to a different co. altogether!!! Hate you Cricket!!!

Spoke with Chelsea ** who thought it was appropriate to start the professional email to follow my complaint "GM!". As well Shakib ** emailed me today, it is not a customer based company, I lost data, had to pay to have my first malfunctioning phone sent out, never received a credit for the days missed, time spent, now the replacement has the same issues. I've only been a customer of Cricket 6 months now, this company really treats you insignificantly. This would not have been as difficult if the leads in Atlanta that contacted me had an ounce of tact and professionalism but customer care is not their priority. AT&T truly has better service. #ImOut.

I barely got two new phones in their promotional plan 80 for two lines unlimited so they said. First issue I went back two days because mine and my son's phone kept shutting the windows we were viewing or taking a while to load. I swear when I get there it didn't act up. They were looking at me like I'm lying and don't have nothing to do. So they said it has to act up in front of them. And I only had three days to return a defective phone. Came home. It started doing good until data ran out... Yes come to find out it was not unlimited data. And it started acting up. If I play Youtube it stops after 1 min. I gotta keep pushing play. Then if I'm viewing something online it shuts the window out within seconds. This is two weeks later. If I'm on a call it keeps hanging up. So I'm thinking ok I guess because the data ran out they gonna hang up my calls so I can add more. I will not.

I was looking for a new phone with hotspot capabilities. In February I purchased the LG Harmony. Cricket website describes that the LG Harmony is hotspot capable. After receiving the phone I went online to try to activate the hotspot. I was unable to do it myself so I contacted Cricket for their assistance. They informed me that my phone was not hotspot capable. I informed them that the description stated that it was and still to this day states that it is. They informed me that there was nothing they could do. It was suggested that I purchased a new phone and I could get the list of capable phones off their website. So after spending the money on the phone that was described to me as hotspot capable I am stuck with a phone that I cannot activate as a hotspot phone. It doesn't matter if I pay extra or not. It is unavailable to do.

I left the US to Europe for 2 months. Unfortunately my phone was stolen from the Miami Airport. Since I can not dial a toll free number from Europe I have tried calling local stores asking for help and everyone has been very rude specially the Manager at the Merritt Island office. I'm trying not to lose my number and the only way is continuing making payments. They don't have a way to contact them if you are out of the US and have to deal with the frustration and runless.

We have two Samsung AMP 2 phones, and they have been defective since we got them in 2016 to where we have had to have them replaced 4 times. This last time we said, "Forget it. We deal with it." The phones act like they are being controlled remotely. It's very odd how it can be doing things and as soon as I get off of live chat where they say "nothing is wrong with it" all of a sudden it stops doing what it was doing. This last time my AMP 2 was charging up in the middle of the night. I woke up to shattered glass on the phone. The chips were actually coming OFF the phone. 1 FOOT from my head!!!

Switched to Cricket, and Alcatel phone purchased from Cricket had numerous advertising and unnecessary apps that could not be deleted. These apps had constant pop-ups and false "warnings" as notices to download other apps. Customer service tried to help delete them without success, and finally reset the phone. The apps were gone for a few minutes, then came back after the phone automatically synced up with Cricket. Even the built-in calculator had an ad. Quit Cricket after a month. Stuck with the Alcatel phone. So glad to go back to MetroPCS and a Samsung phone that allowed all the initial bloatware and ads to be removed.

When we 1st got Cricket Wireless they told us they don't charge you fees for anything. We had been with them since 2013. Bought new phones in 2015. They told us, "buy them online you won't be charged a fee". I went to buy a phone online this year and they wanted to charge us a $25 fee plus the money for the phone plus we would have to pay our bill. You can change your plan at any time without paying a fee. We changed our plan this year 2018 and they charged us a fee. Every time I turn around they charge us a fee for something.

When I signed up for Cricket back in December one of my PRIORITIES was a hotspot. I communicated this to the sales associate and he guaranteed me that it would be included. Fast forward 4 months later when my phone gets disconnected, while I was traveling with my young children, even though my service was prepaid for another 2 weeks. Their reasoning, I was violating their terms by using my hotspot. And as I have seen in above reviews, no one in customer service speaks understandable English and there was NO time during my conversation when they seemed concerned about my business.

So it's been 20 days. Have had to service I try. Came from another carrier Transformer lines over to Cricket Wireless. Since day one the store that help me out located in Santa Ana California in the shopping center of Bristol and McFadden. The associate goes by the name of Brenda. She clearly gave me a horrible service. One of the worst I've had in my life. I was previously running retail stores and I know what a consumer is for a business. I'm a business owner myself and the first thing I value is my people who is under my responsibility and of course my consumer for this reason escalating this review sayings customer support from Cricket Wireless was unable to help me and the store was unable to help me as well.

It seems every month my data goes faster and faster, I am not using it any more than normal. Also their customer service is a complete joke, no one speaks English very well, they don’t understand you and the customer is always wrong and they will not accept any responsibility for the problems you are having with THEIR service. Their billing is ridiculous and they had a reward system which has now been taken away with very little notice and I lost all my points which were not many because there were not many ways to collect them. Do yourself a favor and stay away. I too will be leaving this carrier. Don't believe they will survive much longer.

I went to Cricket on March 6th to get a phone. The phone I wanted, the one they advertised was out of stock so I got a less popular brand which died the next day. I called the store and corporate and they said as long as I returned the phone within seven days it would be no problem. I brought the phone back in six and they had no phones in stock. I returned after twelve days and they said I waited too long. So I went to Metro PCS and got a better plan with a free phone. I never liked crickets and now I hate Cricket Wireless.

I just bought the Samsung Galaxy S8 from Cricket on Monday 3/19/2018 for $350 on sale brand new and received it through the mail on Thursday 3/22/2018. When I turned the phone it seemed like everything was fine but I noticed that every five minutes the phone reboots itself. I tried to factory reset the phone and that didn't work. I proceeded to call Cricket to send this broken phone back so that I could get another new one that worked. The warranty and customer service section said I have two options to either accept a full refund or they can send me a refurbished phone. I don't understand why I should be getting a refurbished phone when I paid the sales price for a new S8. I can't get into touch with any manager and just keep getting pushed around. This is extremely unprofessional for such a simple solution.

I started using Cricket about 2 years ago. At first I started out with just one line and a month later I added 2 more lines. I started to notice that I wasn’t getting reliable service in my home and after a lot of calls being missed and not receiving text messages I switched my number over to AT&T which I know is their sister company. Left the other 2 lines with Cricket for the main reason wanted to see if there was any difference with AT&T. Service was a little better. Started researching a little more and discovered that Boost had some amazing deals and was A WHOLE LOT cheaper with their family plans. With Cricket and AT&T I was paying over $175 for 3 phone lines.

Bill payment accepted, now no service. I paid my payment two days early, bill was due the 19th. I got locked out of my account and spent an hour and a half on the phone to correct the matter. While I was speaking with the representative he noticed that I was on autopay. I told him to take me off, I hadn’t asked nor given permission for them to auto debit my account. Today’s 03-20-2018. My service is disconnected, I’ve gotten a few text letting me know that the bill was due, but if I had paid already to disregard the messages. I called the 1-800 # at 6am, but they don’t get there until 7am. Buyer Beware!

My wife and I have had Cricket for nearly 4 years. Everything was fine, until a few months ago... All of a sudden at random parts of the day usually evening/night my wife, and myself can't receive calls, or text messages for hours at a time (usually 3-6 hours). It's almost as if the network is completely down, and at first I thought it was. We have our own business and travel all throughout the country for work for months at a time. This issue started in Nevada, and since has remained an issue in 7 different states, and at first was not a big issue at all, hardly ever happened, but now it is every day.

Each morning when I try to use my phone from my house, I get a message saying, "cellular network not available for voice calls." This has been happening for, 5-6 months. Never had the problem before. I downloaded an application to test the signal strength on my phone and my husband's. The signal strength on the 4G network is barely there if at all. I am paying for something I am not fully getting or not getting at all.

Absolutely disgusted. I tried to purchase a hotspot for my phone a couple weeks ago. I made a 10 dollar payment online because that was the requirement to start the service. I had to call the company to find out why the purchase wasn't allowing the hotspot to work. Turns out my phone wasn't compatible. I was slightly upset about this but the guy offered to refund my money back to my card. I originally told the guy just to leave it on my account. But before the end of the call I told him that I'd changed my mind as I'm fed up with their service and will be going to a different company at the end of my billing cycle, and he said that was fine. As it turns out he never refunded my card and only documented the part of the call where I said to credit my 10 dollars. After the call I assumed the money would be back on my card. Well it's not there and as of yesterday I left Cricket and went to MetroPCS.

I called Cricket Wireless to check if my phones would transfer to Cricket from Metro PCS. I was assured that they were transferable by their online representative. I then purchased two SIM cards in two months of service from Cricket Wireless. And when I went to activate them there was nothing. I called Cricket back and I was told my phones are not transferable to Cricket. I was told that I would not get a refund because they do not give refunds for purchases made through Cricket Wireless. So they refused to give me my money back for a product I did not receive. I think that is wrong.

If you pay for any international minutes to other countries at the end of your cycle your whole account will shut off and you will not have phone service until you call customer service and pay the $15 it takes to have 70 international minutes. After that you still won't be able to have those full 70 minutes of talk because whatever you used before the end of the cycle is what you got whether it was 30 or even 5 minutes. THEY WILL NOT give you those minutes you paid for because it was at the end of your cycle. Plus your phone service in the USA got cut off even though you paid it 2 days ago. Then they will hit you up with another $3 fee and not even inform you of the fee until they processed it and won't give it back to you until the next billing cycle. The fee by the way is for calling them to fix it rather than using the automated system. They may be cheap phone service but they suck at customer service and giving you what you paid for.

I call them Crooked Cricket. The lack of respect they portray on the consumer by trying to fast talk about "motherboard" being the reason your phone isn't working (when in fact it was the bad charger they sold me). I asked the rep to try to charge the phone (the phone was less than 1 month old) and see if that was the problem. He wouldn't even attempt, stating that if you use a different charger on your phone than the one it came with "it messes with the motherboard which destroys your phone".

Cricket Wireless service was very bad in our home, so I opted to change it to T-Mobile. During the change at the T-Mobile store, the sales guy helped me so I could get my phone number "ported over" and become active, being sure I said exactly the right thing in the request. However Customer Service people "Betsy" and "Janice" who have heavy Hispanic accents at 1-800-274-2538 decided I needed my phone number cancelled instead. Since it has been delayed in "porting over" I called Cricket back. They said I told them to cancel it (NO I DID NOT) and there will be a $55 charge to correct this mistake. I told them NO I'm not paying for a mistake THEY made. Janice talked down to me telling me, "I already told you that" several times. I ask to speak to a supervisor and they put me on eternal hold -- 30 minutes and still waiting. STAY AWAY from Cricket Wireless. Very unprofessional and playing games with customers.

So my mother has the cheapest plan you have on your market. I gave her the LG Stylo for Christmas and already is experiencing issues with the phone. Been to a store where a manager said "nothing we can do, next" like, "What the hell, help me, it's your job." He said my wifi was on which is a damn lie. I want my issue resolved or my family and are changing providers asap.

Cricket customer service is horrible like everyone else on here is apparently reporting. They cut your service off understandably but to deactivate your phone is another. It's like they don't encourage you at all to use their service. Then there's the extra fees... And never do bridge pay. And to speak with someone who could actually speak well enough to understand forget it. Horrible is the nicest word I can come up with.

I was with Cricket for about 3 to 4 years. I had a $40 phone, that I loved that worked great, that is until 2 Cricket reps got ahold of it, long story short I was told Cricket would NOT replace the phone they destroyed due to stupidity and negligence. 6 months went by, during that time I was denied 3 upgrades due to their bait and switch tactics, they display $100 and under phones, but only sell $100 and up phones... I even had one rep laugh at me and turn her back on me. Another person who claimed to be from corporate, a search of his number proved he was not. Landline nowhere near the corporate offices...listed as a residence.

I was somewhat gratified to see how many others are as pissed off as I am at Cricket's "customer service" department. What a nightmare. For the past several days I've been trying to reach Directory Assistance in another state, but when I dialed 411 I got a recording saying "the service you dialed isn't currently available". So I dialed "0". Same message. Then, extremely reluctantly, I called 611. Like others who have posted, I reached someone whose first language is NOT English. So frustrating.

I got my first Cricket phone and was pleased until... I paid for my next month's service one day late. They deactivated my account because I didn't pay on time and slapped me with a fat Fee to get it reactivated.

After being frustrated with the lack of memory and the expenses I was shelling out with my current phone, I looked at my options. Cricket and Metro PCS seemed to be about the same ratings-wise and price. I ultimately went with Cricket because I had read about their phone recycle program which Metro did not have. The two guys at the store I went to were great. I ended up spending an hour there. Much longer than I had anticipated. I had no issues on that end. However, when I looked at my bill, it showed that the amount due was the 8th of March even though I got the phone on the 9th of February. The built-in application made it seem simple to change the due date. All I needed to do was move the day one forward. I tried doing it through chat but I was told to do it via the phone.

According to the Ralph the c.s. supervisor he is now the person who signs everyone's paychecks at Cricket. He refused to let me speak with anyone else above him, stating he was the highest. So I asked him if he signed the paychecks because if not then there is someone else I can speak with. Then of course crickets... He disconnected the call. Signed up for new service and order was cancelled because Cricket won't take symbols in the address that matches credit card billing and they won't take orders over the phone and told me to use a different card or try it again after they just took out 409.00 for a new phone and service that I now will have to wait to get credited back to me. I was told by the supervisor because of my address that I would not be able to ever have service with them unless I change my address. I just want my money back and never deal with them again.

I went into a physical Cricket store near me and was wanting to look at the LG Stylo 3. They had a replica on display, it was a dummy phone that I couldn't actually test out before I bought it. I went online and the reviews for the phone were phenomenal so I decided to go with it. When I got back home to check out my new phone I liked some things about it but there were a few things that I couldn't live with for the next 2 years which is how long I typically keep my phones. It was a "cheaper" phone so I wasn't sure what to expect.

In December 2017 I left Verizon Wireless due to billing and service problems. A friend of mine recommended Cricket wireless and after talking to a few more of my friends and how they love the service I decided to go with Cricket. When I signed up I had to buy a phone from Cricket because I still owed money on my Verizon phone. So I bought a phone for 10.00 because I knew as soon as my Verizon phone was paid off I was going to put on my Cricket service. Upon signing up with Cricket I told them what I was going to do with the phones. They told me that it wouldn't be any problem. Well that was a big lie.

Our phone was not connected to the service even though we were getting billed. When I called they told me to take out the battery. The battery was hardwired into the phone and it ruined it taking the battery out. They refused to replace it even though they acknowledged responsibility. It is a cheap 100 dollar phone. All I wanted them to do was send another phone. They said it was a warranty problem. Ha. They broke my phone and I'm so mad. Refused to give me last names. All were overseas phone calls. Then he said I knew the phone would break if I followed the techs instructions and I had no insurance. He said that with no insurance he could not help that the tech broke the phone. Finally got Randy on phone who is escalating the problem... I'll let you know.

I've been a Cricket customer for about 3 months now. I live in the Tampa area. My first experience switching to cricket from Boost Mobile the young lady charged me 25.00 more for something I didn't buy. My husband and I have 2 phones. We were switching to the 80.00 plan. The girl told me she couldn't give me change back because her manager wasn't available so I would have to pick an accessory for my phone for 25.00. After a brief argument, I asked her to credit my account. Again she couldn't because her manager wasn't there. Yet she was texting back and forth with her manager.

I had many unpleasant experiences with this horrible phone carrier up till now. Their customer service reps are horribly rude and most even lie about the status of their connection. The area where I live is a dead zone for over a block, I have to walk far just to make a phone call. Their reps often state nothing is wrong but one stated the towers are deteriorating and would work on fixing the problem. Days passed I am still with the same problem. I get yet another rude customer service rep saying she doesn't have to explain anything once I confronted them about the issue and hangs up. Now it turns out every time I try reaching them an automated response states their offices are closed, no matter what time of day I call. I'm not having this, I'll never go back to that carrier and I'll probably just sue for customer negligence and malpractice.

Every time I call customer service I get someone in India or The Philippines that I can barely understand. The person will repeat everything you say back to you and still doesn't get it right. They are extremely incompetent. The local store is better. But, on those day when you just don't have time to go in it would be nice if they could help you on the phone quick and efficiently. #CheapLabor???

I bought ZTE Blade phone, from Cricket 10/2017, two week the phone turn off, I went to the store. They told me. there is nothing they can do, the phone turn back on about 4 hrs, it went back off again, how can they get away selling bad stuffs and get away, I am at home no phone.

We tried Cricket Wireless for a month, price is good but the connection sucked. After paying for the second month bill, 12 days later we switched back to Verizon. I called the 1-800 number to speak with a representative, she informed me that because I had not called in about my connection issues, they would not be refunding me for the rest of the month that I did not use!?? So they are basically stealing from unhappy customers. This is not right. For a company to claim they are just as good as Verizon and they have no contracts needed, this is so wrong!!!

I switched to Cricket Wireless because I was convinced by the staff that it was the better wireless carrier. Well, they lied! The ONE thing I use my phone for is being able to be notified via text by my bank and being able to register my phone for text notifications with a TON of other things. As it turns out, Cricket Wireless does NOT support those types of things. So, when my checking account is being hacked by someone who stole my purse, I don't get a notification saying my account is being used! Also, the service for wifi/data is ALWAYS crummy, like... 1 bar crummy.

Cricket Wireless is junk. They screen everything you do on your phone I also thought I would get some type of break with resigning back up with Cricket. Was I wrong. I paid $175.09 for almost everything and 2 days later the phone locks up. I called them to see if they could like help me out. They asked me if I had phone insurance. I said no they said they could not help me out. I said I do have the receipt still they again said they could not help me. I am not very happy with this service. Did not get a break at all in signing back up and the service is bad as well. I do think they should shut this service down for neglect on poor service and not backing up their junk phones. Come next month this service is history. Never again with this company. They have lost me for a customer and I do know other customers who have changed their services as well. I rate this company 1 to 10 1 being the worst I rate it a 1.

I received a text stating that my credit card was refused and to please update. I went to the link provided on the phone and updated my credit card to pay the bill. Two days later, the phone was cut, no service. I called to find out why and they offered to reconnect the line after the bill was paid. She told me there would be a $3 charge to do this. Why? They are helping me to do vs. me doing this myself online. I tried to pay the bill online but their system would not accept so I am asking for assistance to pay and put the phone back online. The $3 charge was not refunded even though I've have done all my transactions online up to this point. It's only $3, but it's just the principle of them nickel and diming you for "call in" service. I get the idea of doing everything yourself online, but when that does not work, it's important to be able to call customer service to resolve the issue. Customers should not have to pay when requesting for assistance.

I went to their 131 Colonie Ctr shop to buy a phone that I could use for my international travel. I clearly stated what I needed and where I was going on vacation. They sold me a phone that they knew would not work. I got to my destination and tried to use the phone and it didn't work. I called their customer service and they took more money from me then told me after that the phone will not work outside the USA. I have gone back to this store and called customer service and both tell me they can't do anything to get my money back. This is clear fraud. I should not pay for services I did not receive.

I paid my bill 1 day late and to my surprise they tack on a $10 late charge. I never encountered a prepaid cell company that tack on late fees until now. What Cricket does not realize is customers are not under contract. They have no representation to charge late fees. Customers should be free to stop and start services without incurring late fees on any prepaid plan.

I've been with Cricket for just over 3 years now. When I went in to the Cricket store expecting my bill to go up because I needed to change one of my lines to unlimited data I was thrilled to be told that not only would I be able to get unlimited data for all 5 of my lines but that my monthly bill would be going down. The service and support I rec'd was superb, I have been toying with leaving Cricket because of some issues I had been having with support but they hooked me completely back in with this one.

I called to pay a friend's bill & was told I had to pay $71 to reactivate the phone, which is a $26 difference from what he was paying. I told him so he called to see what the extra fees were for. After a while of talking to customer service & hearing the options they gave him; which included buying a SIM card from Wal-Mart, I told him just pay it to keep his number. Ben-** from customer service told him now he has to pay $76. Bad business Cricket!!! Would never recommend.

Sold me a phone that you couldn't put a new sim card in then made me pay full price for a new phone then no refund on the two weeks I had no phone. Went to Cricket in Appleton WI. Got told by the manager he couldn't do anything to help me so I called the number he rudely gave me. They told me to send it back so I tried and there is no damage to the phone but it was sent back to me anyways still broke. I have 4 phones with them now but I'm going to Sprint. I will pay a bigger bill but I was treated with respect and the phones are way nicer then Cricket. Then they took away the rewards program.

I purchased over $800 of products from Cricket online including iPhone 8 and cell phone insurance. I went to check my usage and noticed insurance was not on the phone. After over 11/2 hours on the phone they said that the insurance was added incorrectly by Cricket but since it had been more than two weeks SINCE I NOTICED THEIR ERROR, it is too late to add the insurance. (I took my phone into the store to show it is fine. The store verified this.) After searching the internet for possible solutions I see this has happened to others. I have disputed this charge on my credit card and if they cannot correct their error and add the insurance correctly I guess I'm on my way back to AT&T. STAY AWAY FROM CRICKET.

I called Cricket Wireless & inquired diligently if they had service at 89445 to which I was assured that they did. Purchased a sim card (since I had an unlocked phone) & activated the service one day before I travelled to said zip code. I had service until approximately 15 miles to my destination & for two weeks 'not registered on network' is the message I keep getting. Talked with customer service throughout those two weeks & issue has not been resolved. Upon request for a refund because the service is not working where I need it, I was informed that a SIM card is an accessory hence cannot be refunded. I enquired if I can get the refund of $50 less the sim card & was denied. 2 stars for great service when it works.

I purchased a phone (ZTE Blade X Max) for $129 because I was not a new customer! I noticed that when I would receive or send a notification the speaker would make a static sound. So I was told to bring it back and they would exchange it for a new one since the phone was defective. So I went to the store that's located on Epps Bridge in Athens GA and was quickly told it was passed my 7 days so they wouldn't exchange the phone. I was told I would have to pay the $40 insurance deductible to get another phone! So I was really paying $169 for the phone that was defective from the day I bought it! Wow that's great customer service right there! I wouldn't recommend their service to my dog much less anyone else!

I was trying to switch my service to Cricket Wireless. I purchased a phone and service. I was using my old number from Straight Talk to transfer, was not supposed to touch the number until I got the phone. Well they did, my order was canceled and my old number would not work. I called customer service (horrible service and a nightmare). They said they couldn't fix my service to my old phone cause it was my fault that I had to call Straight Talk. I called Straight Talk (bless their heart).

I paid 180.00 to connect 4 phones but only one was connected because it wasn't locked. The other 3 phones were locked. I feel that they should've let me know that the other 3 phones were locked before I paid. I feel that I should get a refund. They didn't even give me a receipt because they said the printer was out. This happened in a store in Ridgewood NY on Myrtle Ave.

Cricket Wireless ripped me off. I submitted my T-Mobile prepaid phone IMEI number into their website and they told me my phone was unlocked so based on this tremendous lie I purchased a SIM card and paid for their phone service and waited to get my SIM card in the mail. They claimed all I had to do was put the SIM card in my phone and activate it through their website. THIS WAS A LIE!!! My phone was locked and I could not activate their service. I spent 2 hours going through their customer service talking to people who did not understand what I was saying and kept transferring me to wrong lines. I decided then I did not want to pay for this service and wanted a refund since it had been so much trouble.

Cricket retail on S. Nevada very unprofessional - This Cricket location apparently hires crazy people with personal issues who don't know how to be professional at work for their management positions. I was nearly attacked by a female manager at this location simply because she had a personal issue with a friend of mine in the past. I live in the neighborhood so I walked in to purchase a phone as I have been a Cricket customer for some time, and was ignored by the employees after waiting about 30 minutes for assistance. When I finally got the attention of one of the employees I was told that he was told not to help me. I asked why and the manager or supervisor whom I had met before at a previous job but never had words with told me to leave.

I purchased a phone on Dec.20. Returned to the Store Dec.27. They told me it was 8 days. The day I buy the phone is a day lost. (Not what the refund policy says.) On Dec. 25 they are closed for business (you can't COUNT a business day IF you're not available for customer service). I have a defective phone and they don't want to exchange the phone. I was told to go the UPS Store let them inspect the phone then wait 2-3 days for my phone. I would lose more days and business without a phone. I prepaid for a month of service and that will now be altered because they don't want to honor their policy.

I think it is ridiculous that active duty military men and women who are out of the country on deployments can not suspend service without having to continue to pay every month. What is even the point of suspending the service if you still have to pay for it? All other phone companies offer benefits to our military and will suspend service with faxed or emailed orders of deployment.

Porting 5 lines over, worst experience I ever had and most painful. I continue to call and it is always my fault or the company I am porting from. Not worth the savings at all, they will not accept any fault or compensate for time list since activation or cancellation is port.

If I could give Cricket a 1/2 star I would. Ordered a phone on Friday at 7:30 AM. Was told would get it the next day because I ordered before 2 pm. No phone received. Worst part it was a Christmas gift... THE Christmas gift for my daughter. Person from the offshore call center tells me you won't get it until Tuesday. She then tells me she is going to call UPS and then call me back. No callback. Next guy I speak to tells me she told me that to get me off the phone. Wow! Basically I was told there is nothing they can do. "We don't deliver the phones. That's up to UPS." If these first dealings with this company is any indication of their ongoing service... I will be canceling. Switching back to my old service.

Cricket sucks. My phone stopped working and because insurance was bought for it I thought I would get it in the 3 to 5 days like they said. Wrong. It's been over a month and they haven't sent it to me. We've been on the phone for hours trying to get this new phone and it still hasn't arrived. My brother's phone broke after mine and he got his sooner because his phone was under the manufacturer's warranty, while I was basically punished for keeping my phone for over a year. The first phone they sent after 2 to 3 weeks was under my mother's phone number and the one they just sent us and we just got (that we had to send to an alternate address because they've tried to send the correct phone to us twice now) was under my father's number. They can't get me my phone and I'm damn tired of it. Never trust these people and never get insurance for your phone from them.

I closed my account just 5 days after making payment for the whole month. They do not have a refund policy if the customer closed the account in the middle of month. It is unfair policy and I will never return to Cricket Wireless.

I have referred two friends to Cricket Wireless and we have all followed all cricket wireless refer a friend program procedures. One friend has received confirmation that she has successfully received credit for the refer a friend program. A Cricket agent says that the other friend did not sign up for the cricket rewards program and can no longer do so. That friend did sign up for cricket rewards. Also per cricket's policy (see below) that friend is still eligible to sign up but the cricket rep will not sign her up. After numerous support requests cricket will not validate that my referrals are successful.

Tried to sign up with Cricket Wireless, would buy a new phone outright as well as accessories, but I live in a very small town (village actually) and we all have P.O. boxes, no mailman, apparently they couldn't Understand my situation so they cancelled my order. When I called and explained, they still couldn't understand, if they can't understand something as basic as that, I'd hate to see what their customer service (or lack of) would be like, they Are A JOKE!!!

I have had Cricket for 2 years, had no real issues. I had the family plan of 3 phones, with 8 gig each, and saved using direct deposit. I paid $120 monthly. My wife's phone stopped receiving messages and calls. I figured it was a chip, so went to the Cricket store in Homestead Florida. I was told a new chip would cost $25.00. knowing a chip is usually about $10.00, I told her that was ridiculous. She did something in her computer and said she could do it for $20. Not having a choice, I agreed. She did her thing, and the phone started working. When done, I asked her for a receipt, she was shocked and asked why. She finally gave me a receipt, I walked out and noticed the receipt was for a phone cover.

My brother has used Cricket Wireless for several years for him & his wife & recommended Cricket for low cost & versatility. His wife doesn't need much data, so she has a low cost plan & he uses a lot, so he has a better plan. I have switched cellular wireless companies four or five times in the last fifteen years in search for good service at a good price. So I'm no lightweight at switching & porting my cellular phone number. Both my brother & I brought our high end iPhones to Cricket & didn't purchase Cricket phones (I have read reviews of cheap phones purchased from Cricket). The phone porting process was the easiest I have ever encountered! I have had Cricket for three (3) months now & am totally satisfied. My wife will be traveling to Mexico on a cruise & the service in Mexico drew me to Cricket Wireless. So far I would recommend Cricket to everyone!

I called the customer service number today with several questions, none of them easily answered. The person who answered the call was not able to answer any of them, as I had anticipated, so I asked for a supervisor. After spending 10 minutes waiting for one, the rep asked for my number so that a supervisor could call me back as soon as one finished a call. Must have been an awfully long call because that was almost 4 hours ago. And still I have no answers. How could customer service be any worse?

I lost my phone on Sunday. On Tuesday I ordered a new one online with free next day shipping. It is Thurs. and they still have not shipped my phone. I contacted customer service 4 times. They told me to check back in 2 days. What is the point of overnight shipping?

Never sign-up for Auto-Pay. Cricket Wireless (AT&T) is not an authentic Business when it comes to refund consumers. The Autopay paid for my next month bill in advance. We canceled the service before the billing cycle and asked for refund. After 45 mins calling in 2 lines (line I already disconnected never got picked-up by agent showing how they discriminate consumer calls!), Customer Service agent said she'll see how to refund before cancellation of service. She only returned back to say "sorry we can't refund, although we understand you paid in advance and your service has not started yet."

I have had Cricket for a while and have had no major problems. The problem was in adding a line to my account. I was led to believe that there was an advantage to adding my daughter when she needed a new phone. Supposedly there would be a 10 dollar discount if I added her to my account. Her bill would be 50 for the unlimited and I was already paying 35 with the discount for autopay. Turns out they took the discount for autopay off and in effect we are paying the same as if she had just opened her own account. If she had opened her own account she would have gotten a 5 dollar discount for auto paying her bill. Absolutely no advantage to adding her to my plan. She is 27 and only got on my plan for the discount.

My wife and I moved to the Houston area in March, 2017. We signed up with Cricket at the end of that month. So far, I have had to have 2 warranty replacements on the cheap low-grade Samsung phones they give you. They are fine when they work, but when you have to replace them under warranty, you lose all your contacts and all other information. Both of our phones died within 4 months. Her new one never did work, so she has discontinued service. Mine worked ok for a while and I finally got all my contacts re-saved. Well, it just died again. I am getting a second one under warranty, but will only use it until I can replace this overpromised service. I don't know how they can stay in business using such inferior "smart" phones. Please avoid this vendor, and save yourself endless agony. Prior to this experience I had an early iPhone with Verizon, and it worked without a hitch for more than 5 years.

I've had this service for nearly 10 years and in those 10 years, the service has be garbage. Today was the last straw. The built-in app failed me and I got stuck paying an additional $50 for their mistake! I try not to contact them at all and just pay my bill. 5th reason is, the customer service is the worst I've ever dealt with from ANY company. They outsource. Which means those people have no concept of life here. They don't understand our holidays, our standard of customer service, nothing. They are a cheap company with cheap service. I got them because I didn't want to be under contract. But this last experience has me looking elsewhere now. My 10 years of being a "loyal customer" means nothing. So I will take all 5 phones lines to another company. I despise Cricket. Garbage service, garbage customer service, just plain garbage.

I love Cricket. I have been a customer since they first opened in my town. Cricket has great service for the fees they charge. Their employees are great and very knowledgeable about their products and services... And everything is really unlimited.

I will never recommend Cricket to anyone. They have the worst service. Sometimes it takes days before I get messages and gmails. I never have 4G internet like I should and their BridgePay is a joke. I ended up paying $40 for 7 days of crappy service then had to pay the full bill again. DON'T WASTE YOUR MONEY WITH THEM.

They let you unlock their phone after 6 months of using. After 5 months of using I asked them to unlock it because I was traveling abroad for 4 week. Request denied. (When in past I asked the same thing in T-Mobile, they were happy to assist me). Different provider, different priorities. So I could not use my iPhone in Europe. Great. I got back to States and asked again. The answer was: "We cannot unlock your phone now, you have to wait another 2 days as it has not been 6 month already. In two days you synchronize your phone with iTunes and it will be unlocked."

We cancelled an account on December 2016. They said it was completely cancelled and would no longer active. Today Nov. 16th, 2017 we saw an unauthorized payment in the bank account for Cricket Wireless when we haven't had them in almost a year. We called our bank to dispute it and they advised we call Cricket too, and we did. The first customer agent told us the account was cancelled and that he couldn't look up anything without the phone number which is you can imagine no one remembers a number they cancelled a year ago. So, I asked to speak to his superior and he was able to find it with our bank information and told us he couldn't give us any information without the phone number because they couldn't see the phone number but the account came up as active and that only two payments were charged, one for Oct. and November.

I have five lines with Cricket because, a year ago, they had the cheapest plan, and to me, phone service is phone service. It always works. Except with Cricket. Never in 45 years have I had to dial every call three times because the signal is too weak in a major suburban area where I live. And, like every other low-budget operation, there is no one at any telephone number that takes responsibility for poor signal strength. I've had dozens of important dropped calls, dozens of messages that came hours later, and hair-pulling frustration.

Paid $30 for monthly service and the SIM card that came with the phone in the box didn't fit. I returned the phone. Wanted my $30 back for monthly plan. They refused to return and said dispute with my bank.

The customer service is wonderful. Reliability is just okay as you can't always find good service for the phone. They don't have cell towers in all places and sometimes roaming doesn't work out.