Cricket Wireless Reviews

I made a phone purchase in May of 2014, a week before Cricket switched their stores to reflect their new network. I have been a customer with Cricket for almost 10 years and this is the first time I have been really angry with them. I went to purchase a new phone since I had accidentally dropped my Samsung S3. I knew Cricket was updating their service so I had made sure to specifically ask the store reps if the Samsung S4 would work on the network. They reassured me several times that it would. I made the purchase only to find a few days later that it would, in fact, not work in a few months on their new network.

I bought a galaxy express in june and was not given a receipt. I bought another phone (Nokia 520) and was not given a receipt either. The manager said that they don't give receipts out for products purchased. That does not make any sense. I have been calling cricket and I cannot believe that no one can give me a receipt for what I bought. The person (Ronnie) I spoke to today stated there was no trace of me buying a phone. I needed the receipts for my rebates, now it's too late. I just hope if she kept the money for the phones I bought I will bring this to someone's attention that can do something about it.

I feel they are not honest. Bought a phone off of them because I felt they would be a good fit for what I needed, thinking they would be better than Sprint. Haha, what a joke. The girl at Cricket worked at Sprint so she knew what the rules were at Sprint. So I purchased inexpensive phone from her at 12:00 on 8-3-14. They returned the phone that I bought from Radio Shack Wood Haven, Great Manager. Had problems with switching number. Went back to Cricket in Taylor, very bad experience. Now I'm stuck with a phone, activation fee, paid for a months service. ALL LOST in an hours time. You better know what you want before you deal with Cricket. I'm going to tell everybody I know about this.

I bought my iPhone 4s full price when it came out, from Cricket Wireless. At the time, I didn't know anything about locking. I had my account for a while, not sure how long. 6-12 months. I wasn't getting great reception and decided to change to a different carrier. Ever since then, I have been trying to find out how to get my phone, which I own and paid for outright, to work with my new provider. Cricket refuses to let me have it unlocked. Even now, when they openly allow it, you have to have an active account and have maintained that active account for the last 6 months!! If I had an active account, I wouldn't need the phone unlocked!!! It is a complete joke! I really feel scammed out of my money. This isn't a situation where they subsidized the phone - I paid for it, full price! It is mine but you wouldn't know it. I really hope that there is a way soon to have a class action suit against Cricket Wireless. They have stolen the value of my phone as far as I am concerned. DO NOT BUY A PHONE FROM CRICKET! IT WILL BE USELESS!!

I was excited about getting AT&T network service at a good price. The store had huge wall posters showing the LTE network and the clerk told me I would be getting hi-speed data connection. NOT true. AT&T throttles the speed and it is not the same as I got when I had AT&T. This occurs for all data not just after the 2.5 gb. I will be switching providers.

In November 2013 I was sold a 4g Samsung Galaxy s4 (value of $600 +) and they didn't even have 4G service -misled. Five months later informed they were bought out by AT&T and that my phone would be useless as I would need a gsm phone. Forced to take a $120 trade in value towards a worthless Motorola MOTO G ($159.99), promised a $60 mail-in rebate within 4 weeks. It has now been 7 weeks and no rebate check. Extremely interested in joining others in a class action lawsuit against Cricket.

I'm totally disappointed with cricket and AT&T. I cannot use my Galaxy S4 which is less than a year old with cricket. The company refuses to activate the phone even though my wife is freely using her cricket account with her Galaxy S3 working perfectly with no problems. I was rejected service and was told I had to purchase another phone. Talking about a ripoff. Sure I'd love to be part of a class action suit again this Giant Octopus of a phone company. Forcing us honest people into purchasing brand new phones even though my S4 is perfectly capable of working on a cricket network. It's scandalous of this big business phone company to leave out us faithful cricket customers. But alas I thumb my nose up at these idiots as I'm still using my Galaxy S4 with a Magic jack app. And BTW it works just fine..... :P

You would think since AIO Wireless/Cricket Wireless was created by AT&T, they would have put the proper people in place to create a company that ran smoothly and had the right tools at their disposal to solve issues. I have found that they don't. What a disappointment AIO/Cricket has been. I love to save money but it can't come at a cost. I used to blame the customer service representative located in other countries but it has come to my attention it actually the corporate office in Georgia that has no clue how to operate a business. Any issue that you have with your service, the representative has to create a trouble ticket for someone back in USA to work on. By the way, they work banker hours M-F 8-5 pm.

Since Cricket bought Aio, it's not the same Internet - no international call at the same price and not even the same customers services - it just sucks!! I wouldn't recommend this company not even to an enemy...

I purchased a Cricket cell phone, the Comment it's called. My phone was cut off from May-July of 2014 because I was unemployed and simply could not pay the phone. When I went into their store the other day to pay the bill (Manassas location), I was told by the store manager that she couldn't reactivate my phone. Why? "Because the phone is old. " WTF?! I just purchased the phone, not to mention it's still sold in Walmart as a PayGo phone. I can't stand Cricket anymore. I'm sure it was a gimmick to make us purchase newer, more expensive phones. NOT!

I purchased a new Samsung Galaxy 3 in November 2013 because I needed the internal storage and option for a large SD card and my old phone broke after 5 years. I could not afford the newer models or iPhones. I also have the USB wireless modem I use in my laptop the get internet at home through Cricket. Cricket is really putting the nail in the coffin on this switch to GSM for me. I want faster internet than Cricket gives me but can't afford it. YouTube buffers. I reach my cap half way through the month and basically go without internet for the second half of the month because I can't afford more than $35. I used to watch YouTube on dial-up for $9.95 per month and it worked until the phone companies stopped letting data flow well through their lines.

Cricket swindled myself and thousands of others by selling Samsung Galaxy 4 phones knowing they would be incompatible with the completion of the AT&T merger. Samsung knew about the pending transaction and continued to manufacture incompatible phones for Cricket. I am interested in a class action lawsuit.

I went to pay my bf Cricket account. Every time I pay, they never updated the account. In order to make a payment at their center it takes 40 minutes waiting. If you have problem using their automated system you are on your own. The manager got loud when I ask for help. They always had a bad attitude. My bf is moving his account to AT&T because he is tired of the bad service. This location Killeen, Texas is the worse. It took 5 chances and they never improved in their customer service.

In July 2012, I bought an iPhone 4S with Cricket Wireless in Texas. I was really excited because I saved a lot of money buying the phone there compared to prices back home in Denmark. I used the phone for almost two years and was very happy with it, until one day I updated it (this was by no means the first update throughout the two years), and the phone became locked. After spending two weeks on the phone with Apple and Cricket trying to understand what had happened, Apple was finally able to tell me that they'd done what they could and that locking a phone which was previously not locked is, in fact illegal, so imagine my surprise when I finally got through to a Cricket customer service floor manager who could say nothing but "I'm sorry, that's our policy ma'am", and when I told her that this policy is illegal, she put me on mute or hung up on me!

I currently own an iPhone 5 and there is no 4G LTE coverage anywhere due to Cricket only guarantee LTE coverage on Cricket phones. Bottom line, other phones will not have LTE support and only Cricket phones. Hope this helps other people when making a change to Cricket and take on consideration that LTE might not work if they don't own a Cricket cell phone. Thank you.

I flashed my phone from Verizon to cricket. Been working, for some reason today it stop working. I think the sim card not working but they don't know.

I bought two Samsung Galaxy phones from cricket wireless and now I'm being told one that I can't use neither one of the phones and that I would have to buy new phones. I'm angry cause I paid $499.00+ taxes for the Samsung Galaxy S3 & I paid $599.99 + taxes for the Samsung Galaxy S4 which I just got in November of last year. But check this out when I go into one of the authorized dealer's store to get a new phone then they told me I would only get $120.00 for my Samsung Galaxy S4. I said, "hell no that's not nowhere near half of what I paid for neither one of the phones." I know it should be something offered better than what they saying about this cause neither one of these phones were cheap.

I went to my local Cricket Wireless store to get two prepaid cell phones. Ok so far so good. I got myself a smart phone (I am always online) $60 a month and my husband a basic phone which was suppose to be $40. That is where Cricket did the bait and switch. Instead of paying $40 for my husband, I am paying $60. I am so mad and the Cricket Customer Service is no help. Just thinking of dropping these jerks and going with some other prepaid service. Thanks for letting me vent.

Purchased phone from Cricket. After two days I had to take it back due to the fact people would call they can hear me, but I could not hear them. The phone was constantly cutting off in the middle of talking to someone and while I would call someone. They gave me another phone, which is doing the exact same thing. Now they don't want to exchange the phone. Even the insurer don't want to replace my phone. And I pay insurance on the phone. They have the wrong name. Instead of Cricket they should be called crooked, because that's what they are - crooked.

I purchased a Samsung Galaxy 3 phone from a Cricket retailer in April 2014 for $350.00. In May I was told that AT&T bought Cricket and in 2 months my phone would not work on their network. They said my only option was to trade the phone in and they would give me $50.00 for a trade in. I called Cricket customer service and was told the same thing. They refuse to unlock the phone so I can try to go to another company. Now I’m going to have a worthless paper weight. I live in Houston, TX and I told them I was not going to stay with a company that would let stores sell their stock of worthless phones. When I talked with a rep at Samsung they said they knew about this 9 months before it was announced. I would like to file a class action lawsuit to try to recoup charges for the customers of Cricket that were misled by the company around the nation. Please respond if this has also happened to you.

Assistant manager Ernesto at store #7111 was very rude to me and my 67-year-old mom. Led like a second class citizen. Been with Cricket for 8 years. This was my worst experience on this past Monday, June 29, 2014. Was at the store at about 10:30 am central time. Was going to get a third phone. Change my mind. He was rude and informed me that he been there for 6 years. I DID not ask him that but he told me anyways.

I had been with Cricket for about a year, no problems. They merged with AT&T and I started having problems with my phone. Called Cricket, told them my problem and that I would like to purchase a new phone. Was told I had to go to the Cricket website to purchase new phone which I did. I purchased a Nokia Lumia 520. Was suppose to receive in two days, took 6 days. When I went to activate the phone, they told me it was an air phone not a Cricket phone even though I bought it on the Cricket website.

I have two lines with Cricket but when I was ordering a new phone I didn't know you could order it through the account/new lines. So, I ordered it separately from my account. I paid Cricket $103.48 which my bank confirmed THEY DID RECEIVE. I got an email after ordering stating the phone would be arriving in two days. Then this morning I received an email stating that the order was cancelled due to their department being unable to substantiate who I am.

Woke up this morning. Cellphone said "Unregistered SIM" (after 12 days of service). I logged on to check my account, everything was still OK. I activated the LIVE CHAT to find out what was going on. To my dismay, she could not find my account. After some banter, she finally concluded that she cannot access a GSM account and transfer the chat to another agent that might be able to help. This is a problem, as for 3 yrs I had a CDMA account with Cricket, but when AT&T bought them out, they did away with that service, leaving my CDMA Android, useless and could not reactivate it. Why this lady said she could not access a GSM account was puzzling.

Well I was living in California for about 6 months and ended up having a divorce so I moved back to Oregon. Before moving back to Oregon I had gotten the Samsung android through cricket and activated it there. The phone would work off and on and I have called customer service at cricket and they tried telling me that they had no cell towers in California and that there was no way my phone could work out there (which it did) so by activating it in California I ended up with a call number. When I finally moved to Oregon I called to have my number changed to an Oregon number. I was told I had to go to the corporate office and have them do it (when they can do it right then and there on the phone). Well my phone had been set as a pay as you go crap for cricket and they said I couldn't change to a normal 55.00 plan which I paid the 55 anyways.

I had Cricket service for several years. When AT&T took over, my services were interrupted and my phone had a white screen. I took my phone to a main corporate store and was told they could not help. The store had been stripped of all services previously offered. The young lady stated AT&T bought them out. All they could do was take payments. Week prior, I had just paid my monthly bill so I was without service. She told me I had to call Cricket claims department which I did and spoke with Justin and again told he couldn't help and told to go back to store that I had just been to.

From day one I had bearable problems, only bearable because I find truth in the saying "YOU GET WHAT YOU PAY FOR," so some complications was to be expected. Dropped calls from time to time and temporary black screen but I found my main needs being met at a reasonable cost.

I have had Cricket for years and never had any issues with them until after AT&T bought it and AIO Wireless. I was attempting to buy a new phone on the Cricket Website on 06/06/2014, and got to the page to enter my debit/credit card information, which I did. On that same page it said if current customer to login. I have a Norton vault so I know my password and username were correct the first couple times. It told me it was incorrect. So after that I attempted to change myself: First says to enter your phone number, which I tried doing 6 times and every time it said same thing error. I called Cricket customer service and they changed at least 7 times because none of the temporary passwords worked.

My phone did not work anymore so the Cricket rep said I needed a new phone, got the phone and a new plan that was less money. The old plan cost $65.00, the new plan $53.02. I had $275.00 dollars in the flex bucket, I thought I had my flex bucket plan with the new phone. I was told I did not have one so I asked them where is my $275.00 dollars, they tell me I can't find your flex bucket money. I told them they need to do research and find my money going to FCC and Texas attorney general. Be aware of the plans you have.

I recently brought a phone to a Cricket store in Buffalo on Filmore Street and had the highest plan activated to a phone and was charged five dollars for this and ten dollars for that. The reason I got the highest is because I just moved to Buffalo NY and needed hotspot for my computer then found out my phone was too old after I spent over 110.00 dollars.

I recently bought a new phone from Cricket because my old one broke (the screen cracked after a small drop) after 3 months of service. The new phone is great but the employees in the Charlotte area have no idea of any technical issues. It seems like all they can or are willing to do is sell phones. All I wanted was to get my contact info stored on the phone to my card. No one can figure out how to do this.

I have been a subscriber of Cricket Wireless 6 or more years and have always paid my bills through auto bill pay. I have service on two phones and have been a loyal customer to a point of encouraging others to take out their service. I have always been satisfied with Cricket until I made a phone call June 4th 2014 to the authorized dealer where I purchased my Samsung Galaxy s4 phone a little over two months ago. I called to find out what I needed to do in order to get the 4G service added to my plan. I was told that my phone I had just purchased could not have 4G service put on it and I would have to purchase a new phone to get the 4G service. I explained that when I purchased this phone I was told by the employee that when the merger happened I would be able to get the 4G service but now I'm being informed of just the opposite due to it being a coma phone. I expressed my frustration and ask why would cricket sell me a 4G phone when there wasn't even a possibility of me getting 4G, or sell me a $500 phone that would only be good for one year! I was then told they would give me $150 for my phone towards a new one.

Cricket said 4G service. When was the question? Since the merge, service has sucked. Now they want more money and have not taken care of there customers. I have Samsung S4 and I love it everything about it I love. No 4G that was promised and nothing to offer for the inconvenience. But you don't offer a buy back or any kind of rebate to comp the person that just spent 500.00 on a phone that's not going to work on the new towers. You have become very money hungry and couldn't care less about your customers. I'm moving on and I will join anything suit against you. You were what you were because of the people but now... I'm speechless. I'm done, I've never been so dissatisfied in a company in my life. I want justice.

We purchased our phones (the very simple ones) approximately 3.5 years ago. We have had no problems until now, when we woke up one morning to find out that the caller IDs on each of our phones had been changed to names we didn't know, a different name on each phone. In mid May 2014, we contacted Cricket. FOREIGN Cricket "representatives" refused to tell me why the caller IDs were changed and how it could have happened. No one would explain anything. We were told it would be corrected in 7 days. Several weeks later, the same wrong caller IDs still show up on our phones, so we contacted Cricket again.

My husband and I both purchased the Galaxy S4 a few months ago. The selling point was that they are 4g phones. We were told that Cricket is going 4g in a month or so we would be ready when they did. We have been excited waiting on 4g. We were just told a few days ago that our phones are going to be obsolete soon and we will have to purchase new ones to get 4g. We just spent more than 700$ on new phones! Why did they sell these phones if they are not going to work?! We would like to be involved in a class action lawsuit. We have been happy customers of Cricket until now. They knowingly cheated their customers and something should be done. If nothing gets done, they will think they can continue these poor business practices.

I purchased the Samsung Galaxy S4 from Cricket Wireless in February of this year (2014). I was not made aware that there was a merger between Cricket and AT&T and that the CDMA phones would no longer work on the network. Last month, I came into a really rough period and couldn't afford to pay my bill. I finally got funds together to pay and when I went to go reactivate my account I was told by Cricket they are no longer activating any more CDMA phones and that I would have to purchase a new phone in order to use their service. I do not have money to just throw away like that and advised customer service I did not have the money to spent another $600 on a new device. I was told that I could bring the phone in and get a $200 credit towards a new phone. At this time I feel like I am being extorted. If I was told by the company that the phone I was purchasing would no longer be compatible w their service, I would have waited until they made the switch.

I was quite pleased with my service until about two months ago. I have been a customer for 8 years. I had quality service without billing issues because unlike many of the big cellular companies, the bill was always the same. Now I can barely make a complete call. Calls drop frequently now and I am not receiving calls or texts on a regular basis. I hardly ever get a bar showing I have service now. They keep trying to point to my phone. Not only is the phone new, I have four other lines on my account and know many people who are Cricket customers. We are all having the same issues regardless of where we are. Thanks Cricket for selling out to one of the companies I refused to use again.

I was paying 71.$s & some change a month including my insurance & for my unlimited service but my finances had changed besides the fact I paid my bill before it was due so I dropped auto bill pay now my bill went up 5 $s more a month. I called asked why - they said it charges for not using auto bill pay. It's all done electronic so what's the difference whether I send it on line through my debit card or they take it through my debit card. I find this very unfair, nobody told me I would have to pay extra when I dropped the auto pay & my service has gotten real bad @ least my data service it keeps dropping while on line.

I purchased a Samsung Galaxy S4 3-4 months back (was not told about the merger). I paid $499.00 plus tax, then I heard about the merger. I went in to talk on May 16th, my phone was 4 months and used, CDMA version. On May 16th, the trade in value was $350 towards the $479 new GSM version. I said great, mine's used, I don't mind paying the extra cost... They told me DEAL! Come in Monday, we don't have the GSM version until the 19th, we will set it up then and get you started on The NEW CRICKET! Total = $100 some odd dollars plus my galaxy S4, CDMA for the Galaxy S4 GSM (this was on May 16th, they had no GSM phones but had a deal 200$ bonus making my phone worth $150+200) I was happy, felt like I had a good deal in the works, just a $100-ish more or so and I get GSM and Brand NEW phone. It felt like a good deal, so come Monday, we ring it up the total comes out, and the price I owe is 362.53 with my Trade-in. The SAME GUY tells me that the promotion ended on Sunday, I should have done it Friday.

I called Cricket on University and Higley and spoke to manager, Shana. I asked if she can flash a phone to cricket? She said yes, $20. I then told her I would go to the store and I would be there in 15 minutes. I arrived at said time. When I got there and asked for her she had gone home. I was told by the girl there that it would be $25 and they didn't have enough credit to flash my phone. I don't have any idea what she was talking about because I had never read that in your website, I told her. Shana said 20 not 25.

For years I have liked Cricket. However, I have noticed it is getting harder and harder to contact them regarding any customer service. Not all things can be handled with automated answering and the fact that you cannot call or chat with anyone, without knowing the AID (which I have never had one) means that I am never able to get through the lines and speak with a real live person! I tried to trick the line by saying my phone was lost and still the prompt poorly says if I don't know my AID press some number for a text to be sent to my phone (which is supposedly lost- their logic failed!). I am canceling my service....or probably not since I cannot even get any help from them to do that.

My wife and myself have been with Cricket Wireless for about 2 years now. I have had one phone (the HTC desire) and my wife has had two (the HTC desire and the ZTE V8000) and have had nothing but issues with them. Both of the desire phones have had the same issues. When you receive a text message it takes several tries to get to the message. Mine will change my ring tones on its own. It has also not sent texts so many times that now I always send the text twice just to make sure it gets sent. The ZTE will shut itself off for no reason. It also shuts off when a call comes in. Not good when you use this for business.

I am here on this site today because I couldn't find any way to contact the Cricket company with a compliment. I have had Cricket for years and have never had any problem whatsoever. What I love is that the cost is always the same, year after year: $33.06 per month. When I was with Verizon, Qwest, etc., it was NEVER the same. It seemed to change every month and I was always contacting the companies trying to get some answers. I absolutely love Cricket. The reason I was trying to contact them today is to tell them about my recent trip to Moab, Utah and Dead Horse Point.

Ordered phone online, received a day or so later - so far so good. Tried to activate same day and was told by rep that it sometimes takes 24 hours. 5 days later and 15 calls to Cricket later, I still have a phone that I cannot activate. Oh, by the way, did I mention this was for my daughter's birthday that has since come and gone? I can no longer reach anyone at the 800# and two different Cricket stores have no idea what's wrong. $182.00 worthless phone. I feel that I have been ripped off and I will spread the word to anyone who will listen. DO NOT BUY ANYTHING FROM CRICKET!

I purchase a Bluetooth speaker from store 4407 W. Fuqua street Houston, Tx 77045 and was told by ** that I could return it back for a refund. But when I went to return it, that was not the case and it has not work for me once and tried to return item less than a week. And I call customer service and they did not help either to which I guess cricket is in the business to rip customer off.

I purchased this phone Cricket Engage MT on 2/15/14. The setup directions were clear. It took me until 2/16/14 after an hour on the phone with my Cricket store in Aloha, Oregon to figure out how to take a picture. She said it was very easy and I should come in. I explained it was not possible. After an hour, she was able to figure out how to take a picture. My next step was to send it. She was unable to help me after a long time. I had to take a break. At that time, I was to spend several hours to get it to the place of possibly sending. Because it is so easy. I downloaded their manual and it did not address how to do a "simple" function. When I finally sent this email, it showed sent but was never sent. I tried almost a dozen times. Each time, pressing send, receiving sent and then recipient never receives. I, too, have to start over many times because the screen goes black. Will probably return it on 2/18/14. I was told that I have three days. The employees are not familiar with the product they are selling, any manuals or tutorials do not give information on what is normally an easy function on other phones.

On 02-07-2014 I visited a Cricket authorized dealer at 1175 S. Bellevue in Memphis, TN (A-Z Wireless). The current phone I have malfunctioned so I took it there in hoping they could assist me. The sale rep named ** stated that he could not repair the phone and suggested that I purchase another in which I could keep the same plan. I picked out another phone and I also informed him that I also wanted to pay the phone bill. The phone cost me $49.99 and the phone bill was $22.97. "Mind you" he did not inform me he was charging me $15.00 to transfer my phone number to the new phone. I gave him a $100 bill he told me my total was $90.85 I gave him the 85 cents change to get a solid $10 bill back.

I have been a Cricket customer for 6 years with relatively few complaints. Last May I purchased a new cell phone. I purchased the same pay as you go plan I have been using for years. It's efficient and effective. So for 56.96 per month I knew exactly what my cell phone bill would be every month. And then we moved. Since living in Vidalia, I have had problems with calls dropping, not receiving calls, not receiving texts until several days later, having my phone blown up with mass text messages from Cricket about updating my service. A block away from my home I can't receive or make calls at ALL without being directed to a "flex bucket" plan. I don't expect to have to pay more for phone calls that are supposed to be unlimited long distance and local. This only two months after purchasing the phone.

I have had Cricket off and on for over ten years. Their service is to be as expected, you get what you pay for basically. I lived in a town that was nestled in foothills, so I was used to not having the best reception. I don't speak on the phone that much, anyway, and when I do, it is usually over a landline, so having perfect service is not something I'm after. I have not had any problems with texts, though I do get the occasional double text where my friends texts will come through two or three times in succession of each other. I am usually very pleased with Cricket and normally don't have anything bad to say about the service in general.

Cricket. You sucked me with your sweet talkin' jive about low rates and everything was gonna be alright. I was willing to overlook the fact that everyone else in the modern world could get an iPhone except those of us here in the nation's capitol because YOU TOLD ME IT THAT THE IPHONE WAS COMING IN THE NEXT MONTH TO GET ME TO SIGN UP. Then a few years went by. I gave up the dream and settled with less. We do that here with no representation and all. But then I almost lost my job because important texts and email were showing up a day late. But there's more - for 50 bucks a month Cricket you put a knife in my social life too.

On 12/14/2013, I dialed 611 because I am so tired of my calls dropping, not receiving calls and voice mail and my phone freezing, turning itself off and on. My phone calls people when it wants to and will not call people when I am dialing numbers. I have never had a service that was this bad. I called customer service and have sat on hold for what seems like forever and a day. I spoke with Adam and made sure I explained to him that I have sat on the phone for 46 minutes waiting to speak with a Supervisor. I explained to him that Cricket is providing a substandard product and customer service which is negligible. I hope and pray that no one sign up for this service and if Cricket doesn't get it together, they need to be SHUT DOWN. Cricket is by far the worst service ever. I finally terminated the call after 58 minutes. My phone is still not working properly and USA companies should stop outsourcing their customer service to the Philippines and other places where they apparently are not receiving adequate training. I have nothing against anyone in another country, but I have consistently had bad experiences when the customer service agents are located outside of the USA. Cricket, you should be ashamed of your un-American low end phones and service :(

number!) WirelessToyz has always helped me out--with apps I didn't understand, etc.

I purchased a new $279.00 Engage LT phone online from Cricket to add a second line for my teen son. The phone never worked from the first time I tried to turn it on. It kept shutting off and would not stay on the screen, kept going black and shutting off. So I called customer service. They send me to a nearby store claiming to be able to give a refund or exchange. I get to the store. They say I have to call customer service. I call customer service and they say there is no "notation" on my account. There is nothing to go back to the store, they can the store rep to call the customer service. I go back to the store, they claim that they noted my account and I would have to go to the store out of town.

Cricket was offering an iPhone 4 for $100 (with $100 rebate). No contract and $45/month. Sounded great. When I went in, there were no iPhone 4s, only the 4S for $200, so I purchased that. I tried making a call from where I work about 7 miles from my home and couldn't. Went to Cricket and they told me I need to purchase "roaming" for an additional $5 a month. When my automatic bill came, it was actually $10/month. Went back to Cricket, and it was "Oh, sorry, we charged it twice." My granddaughter was born and I sent pics and texts out to my family and got a text informing me I had maxed out my data. Unlimited data plan?? No way. Went back to Cricket... oh, we just upped our data plan from the 1G that you had to 2.5.

As soon as I got my new iPhone 4, I was excited because I had been with AT&T paying 2x as much but I didn't want another 2-year contract so went with Cricket's unlimited plan understanding I wouldn't have the same coverage nor as fast data transfer. I was okay with that because I don't travel nor do I text that much. My home was included on their coverage map so thought this was a no-brainer to save 60 bucks a month.

I just recently bought a new phone with a new carrier and couldn't be more pleased with being able to smash up my old Cricket phone. For two years, I endured dropped calls, lousy customer service from illiterate, ill-informed agents who barely spoke English, and a phone that would cut out under the flimsiest circumstances. For two years I was unable to make or take a call unless I was in my upstairs study, nor while at school, and lots of other places because their network is so limited. The internet service was as slow as molasses, and throttled back routinely. And for this, I was paying $10.00/month less than I now pay for excellent coverage and no dropped calls or cut-out issues. Anyone still with Cricket, I say pay the few extra dollars and give yourself a break from stress. Trust me, you'll thank me.

I bought a Samsung Galaxy Aspire 2 from Cricket and the $70/mo. data plan because I wanted to use the phone to tether to a laptop. I was assured that Cricket uses CDMA towers and that my area was covered. 2-1/2 days later, I returned the phone because I couldn't get any signal bars. None of the apps would work nor could I get on the internet. The phone was useless to me. Cricket refused to give me a full refund. Their policy is to only refund the phone, but they don't tell you this up front. I paid $400 and I'm out $169 because Cricket refused to refund the data plan/service fee. And on top of that, they charged me a $40 restocking fee! I had no signal bars and could not use their phone/data plan. I don't feel I'm the one at fault here. What a bunch of crooks! DO NOT EVER DO BUSINESS WITH CRICKET! Lesson learned for me but an expensive one.

I know I have just a basic phone, but all I do is text and call.... occasionally check Facebook. Spending almost $50 a month and I've missed SEVERAL calls... They do not show up on my missed call list. I pet sit on the side, and who knows how many calls I've missed. My voice mail decides when it wants to work as well. When I do talk on the phone, it breaks up a lot and calls are dropped. I had better service on a pay as you go plan 5 years ago. Also, according to their "map" I should have excellent service. No matter where I go I have 1X and 1 bar.... Go figure. =/

I spent over $500 to buy a new phone in Houston with assurance I would have coverage in Dallas. There were times I had zero service and saw only 3G at the best locations. Cricket never informed me that my phone was never completely mine, because I could not transfer services. I was informed that Cricket has the phone locked so I have to use their (non-existing) service. Return policy is unfair after all the inconvenience of borrowing someone's phone to conduct business and fear of an emergency without communications. My husband is upset that Cricket had put me in this situation. Having an attorney involved is still being considered.

Their flash killed two of my Droids. The first I thought was a fluke, I was wrong. I could rarely use my net browsing. My calls were always dropped if they went through at all. I had to constantly resend my text messages, sometimes they would send in all Alt Codes. I continuously had them texting me at all hours of the day/night about whatever BS promo they had at the time. Had to switch my number twice because of harassing prank calls from the last person who owned the number (number was given out too early). This was all in a 3-month period. I suggest you save your money. I'm going back to a contract!

I bought a Cricket plan with Huawei Muve Music cellular device in January of 2013. I paid $54.00 every month and had set up auto pay. However, with time, I found the plan to be too costly so I called Cricket Cellular on the 3rd of July 2013 at around 4PM to check if I could downgrade to a cheaper plan. I felt downgrading was the right thing to do since I was working full time and did not have the time or leisure to surf the internet over the phone. I realized that unlimited calling and texting will work best for me in the long run.

I went to Cricket because my phone bill was becoming too expensive with another main carrier. So I moved to Cricket and it has been the worst phone service ever. I am never able to talk straight on the phone without the call dropping. The phone itself, only been with the company for less than a year and have had to buy two phones already. The phone did not stop working; it is just the cheapest Android ever... So I got the so-called waterproof phone, which is no better. The phone always freezes; it never holds a signal and overall it is just the worst.

Unable to make Int'l calls - I have spoken to about 7-10 Cricket people. (All were kind and nice and ineffectual.) All of them tell me they will handle it. A tech will call. He calls and he handles the wrong one. I need a higher tech (tier 3). No one calls. I have an answering machine and get all my calls... no one calls. I call for about the 7th-10th time (with a ticket #), go through the sequence again. NOTHING. Today I decided to cancel Cricket Cellular and want my monies back that I had to pay earlier and for this month. Only fair!

I bought a charger at the Cricket store on 8200 Wilcrest in Houston, TX. The light came on when I plugged it in the car and my phone appeared to be charging but it died while plugged in. I went back to the store the next day and they would not exchange it or give me a refund. I then called 800 Cricket to try and get it resolved and they would not help me either so I am on an internet review spree against these crooks. I do pest control. That's what I get for buying something from a place called Cricket I suppose. I may go stand in front of the place with a sign.

When I purchased phone and service, the representative told me it was a flat rate of $30 for talk and text. The bill every month for 4 months was never $30! Every month, it was different amount. If you buy Cricket at Walmart and calling cards, there is no extra fee; if you go through the company, they scam you on taxes and fees! I do not understand why when no contract is involved! I went to a new provider and will never use Cricket ever again!

I had dialed a 911 call from my Cricket cell phone. My service is so bad that this call was dropped! The recipient of that 911 call had to call me back!!!! My 911 call was completely cut off. This is unacceptable.

I made a payment on my phone and everything was okay for 4 days. Then all of a sudden, my phone was deactivated. I called them and they reactivated the phone only to have it back off 20 minutes later. This continued all day. I ended up calling them 5 times in one day over the same issue. It was a full day without my phone because I was unable to reach customer service. All attempts only asked if I was interested in paying my bill to restore service. I couldn't even call from the same number. I had to call from different phones and say I wanted to start new service with them just to get a CS rep on the phone.

I have had a problem with my voice mail icon. At first it would not turn off. I would check my voice mail and the icon would stay on. They gave me instructions to turn it off, but as soon as I get a voice mail, it would stay on. Finally, after much arguing, I got them to escalate it. Now the icon never goes on. After a month and many times arguing, I think that they finally escalated it.

I don't understand why when I log on to Singleparentlove.com to send an email, this particular phone doesn't allow it. What's the problem? I used Boost with no problem. I've been a customer since Cricket came out in Washington DC. Fix this problem or lose a customer. I trust and believe I won't be the only one.

Often times, music will not play from the iCloud with iPhone5 and the Cricket network. Talking to Cricket by phone is impossible (couldn't understand). I have talked to Apple who said that iCloud and iPhone5 are working as they should. I've taken the phone to a Cricket store and complained about the network. The people there told me that it could not be the network. When I'm connected to Wi-Fi, the music player plays music from the cloud just fine. I'm convinced that the Cricket 3G network cannot handle the music from the iCloud.

There is 2 months in a row that Cricket is taking funds from my debit card. I have been trying to contact them, but it is impossible to speak with a real person. I want my $60 back.

I made an online payment last night and went through using my debit card. Today on my bank statement, it shows the payment made last night and Cricket deposited the same amount back to my account. The last agent by the name Michael called me and was not at all professional over the phone. All what Cricket wants me to do is to pay that $3 extra that they call service fee if I use payment centers. If I pay online, then there is no service fee of $3, but they refused the debit card payments. I verified all info with the agent on my card and then he said, "We will call your bank for more verification." I stayed with him on the phone so I can verify with my bank, but he came back and said they are not answering and I can go and use the payment centers which is automatically $3 fee. I have a proof from my bank statement that the payment was made and shows the payment deposited back to my account by Cricket. This is an abuse form towards consumers by Cricket payment center.

I've been with Cricket for almost a year. I don't see how they can stay in business. I joined because of Muve Music. I had a sweet calling plan and then they removed it for no reason. Their corporate store here in Las Vegas (Charleston and Bruce), they never return phone calls. I called for almost 5 weeks straight leaving messages (not one was returned). Dialing their 800 number and 611 is a joke. You can never get through to anyone. They are rude and clueless about their cell phones. You can never get a straight answer. Most of the time, they lie just to make a dollar or 2.

We have two bad Cricket phones. We're retired and on a budget. Bad reception, customer service in India, calls lost and constant messages out of minutes. You need minutes, you have minutes, you want minutes. My daughter had a $55 Cricket plan with GPS, so we went to a Cricket store today to upgrade - kinda liked hers. Four kids working there and not one said hi. I asked to buy a phone. Out of stock. I saw another for $99.99. I was told it was $149.99. Only $99.99 if you were switching from another company (i.e. Verizon, etc.) I said that was false advertising. The kid couldn't answer any questions nor did he care. He told us to hit *729 to find out how many minutes we had left. We did so in front of him. Nothing happened. Since he was of no help, we asked if we could upgrade our existing phone. He said yes, online.

This is truly the worst buying experience I've ever had. I'm not talking about buying a phone, I'm talking about ever. My intention by switching to Cricket was to be able to buy an iPhone and save a few bucks on my monthly bill. My first hint that this was going to be a nightmare should have been when I spent 25 minutes on hold for a sales agent. Once the agent picked up, he spoke flawless English and took my order swiftly. I paid extra for overnight shipping and placed my order at around 10:00 AM. The total I paid was slightly over $680 (iPhone 5 + overnight shipping + 1st month + taxes).

I am paying $5 every month for 2 years. My phone isn't working, so I called Cricket and they gave me their phone number. I paid $85 deductible. They sent me a bad phone. I returned the phone to them. They said they will take $20 and refund $65 to me. I called them today about my refund and they said in their policy that they don't refund money! Now they have the phone and my money with them! I called Cricket to cancel that insurance! Bad, bad, bad thieves. Go to hell! God will punish all of you. I had 3 different people on the phone telling me 3 different stories. How do you think people find money! God will punish that company and close bad thieves like you! Robbers!

I recently purchased my Cricket phone. This is the third payment and it is a nightmare each time I try to top up. Last month, I was told I top up two days early and I could not use the phone, then, she fixed it so I could and told me that it must be on a certain day. This month, I did it on the certain day and again I cannot use my phone. Now she says I used 1,000 minutes. That is impossible! I hardly ever use my phone. I asked for a manager and she said that there was no one available to talk to me. She kept giving me the runaround and I never resolved the problem. At this point, I will research another company for better service and truthful information. Also, she told me to pay again. This is the worst company I have ever dealt with.

I purchased a ZTE Engage phone from Cricket Wireless on December 27, 2012. On January 7, 2013, I took the phone back to the store because it would not hold a charge. The female representative who assisted me took the back of the phone off to check the battery. Then she went into the back of the store to get another battery and the phone came on. She then continued to look at the phone and said it was not the battery but the prongs inside of the handset port were bent. That was why the phone would not hold a charge. This was very surprising, especially since the phone was only 10 days old.

Cricket's 30-day refund policy is abusive treatment to consumers. I purchased a phone online and promptly returned it within 5 days because the company was not able to establish service. First, the Samsung Galaxy S III was not delivered in the time promised due to backorder. I was told to wait 24-48 hours for the phone. Once I realized that the phone service could not be established, I packaged the phone and returned it to their Libertyville, IL facility. The phone was tracked and received by Cricket, and they charged and collected $568.67 to my account. They issued an expediting number for the refund and continually remind me that as per policy, refunds are processed within 30 business days. The Attorney General and other consumer protection services must address this issue promptly because of the adverse effect this is having on the clientele on which this company preys.

I purchased a Samsung smart phone from retailer My Cellular on 13366 Woodforest Blvd, Houston, Texas 77015, telephone 713-637-5600. The smartphone was defective, and service was poor. I was never able to get Internet connection. When I left the store, the smartphone was not connected. I returned on December 12, 2012 to get my refund on the smartphone, because of the problems and because I was not happy with the poor service. The manager instantly jumped to the conclusion that the smartphone was damaged. He did not at first assess or examine the smartphone or remove the cover from the back of the smartphone. I told the manager the policy of store was with sales receipt and good condition merchandise could get refunded before thirty days were up. I was told again no cash refund. The manager was rude and obnoxious.

I ordered my Cricket phone and service online on November 30, 2012. It was shipped and I got it on Friday, December 1, 2012. I woke up on Thursday, December 6, 2012 and my phone was not working. I called Cricket on the phone and was bounced around from person to person. The first person I spoke with after hearing everything he had to say, I asked him over 15 times to speak with a supervisor and he refused. I then only answered him with, "May I speak to your supervisor please," for about another 3-5 minutes. I then went to a corporate store and the manager, Jesus, just looked at the phone and said, "It is a software issue," and to pay $85 to have it fixed or replaced. I told him that I have not had the service/phone for a week and it should be covered. I was told it does not - I was not told this when I purchased the phone. So, I spent 40 minutes in the store, 1 hour on the phone and I lost a day of work, missed client calls because the phone was not working, burned gas, stood in line, waited on the phone, paid Cricket $167 and now I have no phone!

I purchased a telephone from Walmart on November 23rd around 7PM. I additionally purchased $35 minutes to start the service. The telephone would not connect to the internet, would miss calls and not send out text. Contacts with customer service brought no relief. I returned the telephone to Walmart, which accepted the telephone but could not refund the $35 in minutes. We were told to go to an authorized Cricket dealer down the street, which was not where they told us it was. I think it is terrible that Cricket gets $35 for less than a day of no real service. Who are you to activate the telephone with no minutes? Please look into this practice. It is horrible trying to reach anyone from this company.

This Cricket cell phone service is the worst I have ever had. We live 5 miles from town and sometimes I can get a hold of my children if I need to but most of the time I can't. They can walk from one room to another or even just turn their heads and the call gets dropped. No wonder Cricket doesn't require a contract!

I have been a customer with Cricket since June 17, 2011, and I have had the same phone since then and also had insurance on the phone since day one. I'm so not happy with the service of this company. My phone has not been dropped or water damaged. I feel that they do not meet the needs of their customers or care to meet them at all. I feel that it is not good company service. Something needs to be done. If you put your own hard-earned money into these phones, you should be well satisfied when you have a problem with your phone.

I purchased Cricket ZTE Score back in March of 2012. I spent the next two months learning what the phone could and couldn't do in my rural area. Based on the coverage map on Cricket's site, my area has excellent "green" coverage. I never had enough bars to do anything and MUVE music worked 35% of the time. Around June, I noticed that my phone wasn't holding a charge anymore. There have been no accidents, water damage, nothing. I went to Target and Best Buy only to be told that they were no longer carrying Cricket merchandise and couldn't assist me, period.

My 12-year-old daughter lost her Cricket cell phone so we don't have the phone. I've been trying to stop the service now for 1 week and have been wildly unsuccessful. First, you can't get a live person when you call the 800-number unless you ask for sales. They will be very nice, but can't help you unless you want to buy something. I keep being referred to the website, but since I don't have a password, they will only send me an authorization code to the phone, which I don't have. I have spoken to people in every continent except North America. I was told to call the local corporate store, but they only have voice mail taking messages that they don't return. The only option I have is to take time off work, go stand in line for 1 hour and pray that someone there can cancel the account. This is the worst customer service I have ever received. It shouldn't be this hard to stop a service. I can only guess that they do this to get extra revenue for all the time that you spend trying to cancel the service unsuccessfully.

For several months, my telephone bill steadily crept upwards. I went to the main store in Nashville, TN, and after 3 trips to the store, received a correction and an apology. Within a few months, my phone bill began to rise. This time, I went to the Cricket store in Gallatin, TN; and was rudely rebuffed and told to return to the other store (I had since moved to Gallatin). The rude manager stated that my bill was higher due to my moving to TN, and would not listen when I stated that I had been in TN for years. He then had the audacity to suggest an even more expensive plan than the one I had, as an alternative. When I asked for a number to call someone, he said he didn't have one.

Terrible customer service and Defective Phone: I have bought a new phone with case that came out to $207. This included the phone, activation, rubber case, connection fees, etc. Unfortunately, a week later, I noticed that my phone kept on losing the 3G and I could not turn it on again. I took it to the Cricket store on H st. in Chula Vista and the cricket representative, with the name **, checked the phone. He went to back office. When he came back, he asked me to go to another Cricket store where they did have the phone. I finally got my phone replaced but the next day, the new replacement phone had the same problem. Moreover, it kept on dropping calls, so now I have a worse phone than the one I originally purchased.

I called Cricket Customer Service today to report my son's phone loss. I informed the man on the phone that I wanted to deactivate the current phone and replace it with a new phone - sounds simple right? Wrong. Little did I know I was going to get the biggest runaround and I was so frustrated that I gave up and called T-Mobile and ordered phones for the whole family. So the short story goes like this: the guy on the phone claimed to have misunderstood what I wanted and deactivated my account. When I told him that isn't what I wanted, he said, "that's what I understood you saying and it's done; I can't reactivate it now."

They put errors through their automated system when you try changing your phone number. On the website it's claiming "free phone number change" till you notice the automated system chooses an area code that isn't even associated with your zip code. My zip is 85308 of which the area code should have been 623 but the system gave me a 520 which is an entirely different town 2 hours away. Then you have to call and explain to them what happened, but it isn't free when they have to fix the error that happened on their side. They want $15 from me to change it. So their website says free and their system does an error, so I have to call to get it fixed but then have to pay $15 to fix their mistake! It's ** ridiculous. I eventually spoke with the supervisor and got it waived and I told them they need to look into that error so this doesn't happen again.

I called to switch my service planned. The customer service rep told me that my transaction did not go through; however, when I checked my checking account, I was billed by Cricket. The problem comes from services not being rendered properly. The customer service rep didn't give me a confirmation number nor did she assist me in getting the phone service plan switched from a Pay-As-You-Go Plan to a monthly $35 plan. I called Cricket technical support three times, talked to three different customer service reps, was admitted to three different times that this was an error on Cricket and was hung up on each time!

After calling the customer service lines, I spoke with several automated services that said it could help, but definitely did not. After finally speaking with someone and trying to decipher what I could understand (English nearly incomprehensible), I was told that my payment would go through, but they could not process my payment. So they said they'd transfer over to automated payments, which transferred right back to another person whom I could barely understand, who also could not take my payments. Then, I called back later but the automated service said "no reps are available to take your call." I later drove to the store to pay the bill. The rep said I would have to buy a PIN to add minutes. I asked, are you sure because the person has monthly bill and not pay as you go? They said it would work. However, it did not. This is ridiculous. I am still trying to get my refund for a mistake on Cricket's behalf. What a bunch of flakes!

I called the 1800-cricket to speak with a customer service. It directed me to go to a Cricket store where the lines were controlled by appointment only and the reps alone with the management were very disrespectful.

Cricket phone service is rubbish! I went on the Cricket website and then spoke to one of their salesmen by phone. He assured me I could transfer my existing Verizon cell phone number to Cricket. I paid the fee for the new phone and first month's service. When the phone arrived (the next day, very efficient), it turned out I could not transfer my existing cell phone number. Salesmen clearly don’t mind misleading people as Cricket believes most customers will generally put up with the inconvenience of changing their number rather than cancelling the service, sending back the phone, and trying to get a rebate; all of which is impossible with Cricket’s useless Indian call centers who don't actually have the authority to help anyone! Don’t use Cricket. They really are useless!

I called Cricket to get a cell phone, which was shipped overnight, and it arrived the next morning. I found out that this was the only thing that this company does well. Actually, it was FedEx who did the shipping so there should be no credit for Cricket on this one either. The phone arrived with no instructions in regard to the activation so I tried to accomplish this online - which did not work. I then called and spoke to an individual whose comprehension of the English language was about 90 words. Again, needless to say, that did not work. But by dialing *611, which I was told to do by Mr. "adept at all things in the English language," I did get a chance to win a Walmart $1,000.00 gift card. What the **?

Cricket is the worst excuse for a cellphone company ever established. You guys are a joke! I'm embarrassed for you. I would call and complain to you myself, but nobody speaks English!

My mother purchased a Cricket phone for my grandmother because she only needed it to make calls - nothing fancy. But little did we know that just to be able to make payments is just as ridiculous as the service. On August 3, 2012, I went to Cricket to make a payment for my grandmother and to my surprise at 2:15 in the middle of day during store hours, there’s a sign on the door that says, “Be right back in 15 minutes.”

A customer came in with a child who had bubbles. The kid spilled the bubbles on the floor in front of the counter. I was on the other side of the counter so I did not see where the bubbles were spilled. The customer asked the clerk for some paper towels so she could clean it up. The clerk handed her one paper towel. The customer told the clerk it clearly was not enough and to go get something to clean it up with so no one will slip and get hurt. The clerk did not do that and just continued his work. There was no sign, no warning addressed to me. I had my two-year old daughter that was with me and I went to run after her and slipped on the bubbles that had not been cleaned up for 20 minutes. I slipped and fell. I went to Patients First last night and they said I fractured my foot. It is all on video and there were witnesses.

Trying to cancel phone line for a month - On June 18, my son's phone broke. I took my son to the Cricket store to get a replacement but he didn't like the phones they had. So I let the people in the store know that I wanted to disconnect the line. They didn't want to. They wanted me to call the company by phone. I called them. All you hear is a voice recording which sends you to different recorded messages when they find out that you're trying to cancel a line. And then, you finally get somebody on the phone, they try to keep the line open. They even want me to find some of my family or friends and give them the phone to keep the line open and you keep telling, "We're not interested." They said, "Okay, I am going to cut this line; let me take it out," and they hung the phone. We had to start all over again. Yesterday, after spending like an hour, I asked to speak to the supervisor. They told me to wait because he was busy. I waited there for 15 minutes. I heard someone talking, I thought they were about to answer but they, yes, hung the phone.

I've been calling them for the last three months about my modem speed. They tell me that they are working on it but never do. I have to call them to see how the service is going and they just tell me someone will call me within 48 hours, which they do not do. I got one call about a month ago and the man said that service techs where working on the cell tower but he never called back and the service still sucks. I have upgraded to a more expensive program with them. But that didn't help either. I am an invalid and cannot change my service that easy. But for the love of God, if you can avoid service with them, please do. I am a very dissatisfied customer. Thank you.

I have Cricket broadband only because of the fact that there is no contract on it. But for $65 a month, the service is horrible. And if you ask someone, all they tell you is to refresh it. You can use it, but it is always going down. There is always a problem, and it runs very slow. I think I should get a discount though for all the crappy service, not including the fact I got charged for doing an online payment with them. And if you pay them in person, they charge you a fee. I will be taking my business elsewhere. Cricket sucks.

I bought my Cricket phone about two months ago. Since I've had it, I noticed every now and then I would get a text message from a friend at a really weird hour of the day like, "Hey man, we're having drinks at such and such bar, come meet us". But I would get the text at 7:30AM! After receiving several texts that were nine hours old, I decided to call the Cricket CS line. Of course, they told me four different times to take the battery out of the phone, like that solves everything, keep me on the phone for twenty minutes trying to reset the phone, all to no avail. Then, they have the nerve to tell me at the end of all of this, "We're aware of the problem and there is nothing we can do about this at this time." So you know your service is a piece of ** and I'm supposed to just deal with the fact that I'm not receiving a service I pay for!

My husband bought one of these phones for our son. We opened it to find that they have no coverage in my zip code nor 3 other zip codes around us. They need to remove this product from the store shelves!

I went in to pay my bill after I received a text of amount due of $36.52 and she said I owed $78.**. So I paid the requested amount that was requested on the text (I thought). The next day, my phone was turned off. So I drove down to the Cricket store again and gave my credit/debit card to a different guy and she never paid my bill. She also gave me the wrong amount due. I never owed the $78.00. Not to mention, she was unprofessional and not helpful at all. This is just one of the many problems I have had with Cricket. Very, very unhappy!

From the day of purchasing my phone, the Muve Music didn't work. I went to the Gravois store location and had the phone serviced. The SD card was not the correct card for the phone. I lost a lot of my data that couldn't be saved or transferred over. With the card I now have, I still experience trouble with the Muve Music working correctly. The Muve Music has not worked in three days and the message that pops up now is "contact customer service support". So once again, I will have to lose data for them to do what they have done before. Not happy about this at all! I am not the only one with complaints about the service of the phones. Something needs to be done about this.

I ordered a phone for one of my grandchildren for their protection. I added it to my bill when I ordered it. I have had to call when the service got turned off. They decided to make a new bill that I have never been sent a bill or any communication at all. I called and spent 2 1/2 hours on the 24th of May to merge the accounts, and two supervisors stated that they took care of the merging of the phones: one from customer support and one from the sales team where I ordered the phone from originally.

Well, this is my Cricket story. I just recently purchased a ZTE Chorus phone and plan from Cricket. This is the phone they recommended, and the plan isn't bad, 1000 minutes with unlimited web, text and music downloads, and the shipping was quick (overnight). When the phone arrived, I made sure to put a full charge on the battery (overnight). The next day, I used the phone on one call for about 6-8 minutes then I noticed the battery was at 25%. I again put a full charge and this time, I checked for Bluetooth and web activity turning both off. The next day, I used it once and the battery was at 40%. I charged it overnight then texted maybe 5 times. I laid it on my desk and when I came back, it was dead. I called Cricket and was referred to the warranty dept. The warranty dept said the phone didn't qualify because it was within 30 days of purchase and referred me back to the sales dept. Well, when I called the sales dept, they transferred me to the warranty dept before I could get the word supervisor out of my mouth!

I bought a phone for almost $200 from my local Cricket store about a year and a half ago. As you can imagine with Cricket, the service was less than satisfactory and the phone had issues right out of the box. First off, the touch screen was off. When you would touch the keys in the text menu or any other menu, it would select the wrong letter or option. Also, when you send messages to someone, the phone will select a random recipient when you try to reply to an existing chain message. Because of this, I have not only had problems with family and friends, but the phone has actually cost me a job.

The first customer service told me he could not do it and to go online - practically hung up on me. Going online to change to auto pay is confusing. When I called again, I was told the line was down and to call back later. This was again and again.

I had two cell numbers on my account. I didn't need one so I was told to come back at the end of month to remove one. When I went in and talked to a young guy, he said I could not remove or cancel a line, that I needed to transfer to someone else. I wanted to remind him that there was no contract. Before I could say anything else, he told me he needed a manager and the manager was not in to cancel any line on my account. I was in a hurry so I said I'll be back. I know it's **. I had to make another trip. It sucks. Gas is $3.79 a gallon. An ** and a bully, no salesmanship. Note that I was going to add internet to my broadband.

I purchased a Cricket phone because it touted no contract, no plans, just pay as you go! What a total rip off. After purchasing the phone at a reasonable discount, I could not add the minutes I had purchased. The store I purchased the minutes from had to start off a $15.00 card, so I bought that after being told the phone would automatically come with some minutes. I tried to activate the phone and was told the $15.00 was not enough to activate the phone because the least expensive plan was $25.00. Now, correct me if I am wrong, but no contract and no plans means you should be able to add whatever you want to the phone. Okay, now I go back to the store to purchase a $10.00 card to make the $25.00 and lo and behold, there are no $10.00 cards. So basically I either eat the $15.00 I have bought and can't use or I purchase another $15.00 and cross my fingers that I haven't wasted $30. Well, let me tell you I am taking this damn phone back to the store. I will eat the $15.00 as a lesson learned and recommend that no one purchase from this company.

I purchased a cell phone from Cricket Online via the internet since I do not have time to go by a Cricket store as I work 2 jobs, thanks to the economy. The phone arrived Saturday and by Wednesday, stopped working. Their customer service in the Philippines told me that the phone would not be replaced because I didn't purchase insurance (costs more money by the way and was never offered). I told them, selling equipment that doesn't work is illegal (fraud) and was told that it didn't matter because that was their company policy. I called the corporate office phone number to try to get help and it goes to a voice mail that is disabled.

You didn't take phone payment on Friday and shut it off first thing Monday morning. Then my wife had a flat tire trying to go pay it! I never want your piece of ** worthless service again!

On March 6, 2012, I purchased a Muve cellphone with a $45 monthly plan. On April 6, 2012, my wife tried to top up the phone with a phone card and it did not go on the cell phone. My wife contacted Cricket’s technical department because this was the only way she could talk with a live person. She was told the PIN had been redeemed, but they don’t know where the funds went. She was given a tracking number and a number to call to report the incident and was told to call back in 2 hours the number to report the incident.

I bought an unlimited data plan from them three years ago and was still on it. They kept turning my modem off every month, and I had to call and get it turned back on. Three days ago, they cancelled my account, stating that I had exceeded the usage of the plan. They changed me to a 2gb per month plan and did not tell me. Then when I exceeded it, they did not tell me. Then they cancelled my account and did not tell me. I know why they did this. They no longer offer unlimited internet, so they wanted to get rid of the last few of us on unlimited. Their attempt to get me to go by shutting my modem off monthly didn't work, so they just cancelled me.

I had two lines of service on my Cricket phone account. I have been trying to split the two accounts since January. Cricket would tell me a date I could split the account and that I couldn't split it in the middle of the month, I would go in to split the account and they would say it was the wrong day. I tried to cancel service for my secondary account because of the problems and they disconnected me in the middle of the call. This has happened 3 times. I have told them I went to another company and they are still keeping my phone in suspended status and won't allow me to cancel the phone. I want to give my Cricket phone to my husband so he can use it but I can't until they release my phone.

I tried to log onto Cricket's website to pay bill and it keeps saying my phone number is already registered. I can't get a call back from the store, the customer service is horrible! I should not have to leave my house to go to the store when this is something that can be handled over the phone. I have left messages at Norwood store, but no call back.

I went to get my phone turned back on, so I had to go in person. In Clarksville, there are 2 stores with 2 owners. The idiot turned on a cell phone that wasn't mine. When I went back, he was very rude to me and even said I was stupid. I tried for days to contact someone, but there is no one doing complaints for them. It's impossible to get good service with Cricket.

For months now, the said phone company has not provided one month's service this last month. Earlier, I wasn't able to pay prepaid till the 12th and still got a cutoff a day earlier. I'm now denied the added twelve days. Cricket never should have outsourced their customer service people and still should have competence on their 611, even if someone wants to blow their nose. For the money they're charging these days, quality over profits is a Monsanto kind of feeling.

I made bridge payment over phone and was told phone would be on immediately. Although recorded message said wait 30 minutes, customer service rep took payment and said my cell phone would be on immediately. Two and a half hours later, it is still off; however, amount owed reflects payment.

I have been trying for over two weeks now to cancel internet service with this company. I was told that I had to call and cancel my service before my bill was due. I have tried to contact this company three days before my bill was due and was not successful. Now, two weeks later, I still have not spoken with anyone in their service center. I even went into there store and was told by the sales rep that they can not cancel my service and I have to call 611, which takes you straight to a payment center. I had to pay for service that I no longer want. This company is robbing its customers and forcing them to pay for service that they no longer want. I have been trying to transfer my cell number back to Verizon. Because I can’t reach a rep, I am forced to either change my number or pay Cricket so that my cell number is active and that I may transfer it if I ever reach a rep.

I purchased the Crosswave and money card at Wal-Mart. I tried to set up the product and had problems. I went back to Wal-Mart and was advised to call the support line or visit a Cricket store. I went to the local store and received very little help and a lot of abuse, and I was advised that the card, which obviously had the number scraped off, was the wrong type. The associate set it up and said that was all he could do. When we tried to access it, it still did not work. I contacted the support line, and still, no help was received.

I had no cellphone service for eight days. My dad's phone stopped working and was sent a replacement phone. We tried to activate it but it didn't work so I called Cricket and they tried to activate it twice manually. Still, it didn't work. I went to Best Buy where I bought the phone and Cricket locked out my dad's account. Best Buy had a hard time with the Cricket rep. They told them to try again in three hours to activate but it still didn't work.

I've been trying to speak with a customer service agent for an hour! It's funny how quick its automated system could send me to a billing agent, but can't send me to a customer service agent. Terrible, terrible, terrible customer service. The website is terrible too!

I spend $60 a month and get service nowhere.

I have had a non-contract service for 6 months with a company (Cricket). I always paid faithfully in time, but there was always a try to cash more with gimmicks: like if you want music a little more, call out of country more, or pay your bill if it’s in store or if it’s on calling for more. So I was paying by internet or by a text they send. If you want to get in contact, you’ll have to talk to a computer. So the last month I was late by 7 hours in my bill. They didn't accept my pay by sending it back, so I would fell in their over charge or pay double month. So I tried to cancel; there’s no way to do it in their page or by phone to the store or company. I went for a different plan. It was accepted for about 9 hours and then suspended for more if I wanted it. I went to another company (Virgin) and they (Cricket) won't want to release my number. So I could have it in my new account with Virgin and was denied. They won't even give me back the $15 for the activation of the new plan I wanted and that I just used for 9 hours. Come on, what kind of business is this?

Service, Customer and Support: Okay, so I got service with Cricket on 2/25/12. That has been the biggest mistake of my life. The phone that I originally purchased (the ZTE Score) didn't work properly, not even in the beginning 24 hours. I called in and they said to take it to a corporate store. So I drove almost the 30 miles there. I was unable to get a hold of them at all at that location, so I called their calling center again. They then informed me that location was closed on Sundays so I asked for the next closest one and was told that I would have to take back to the dealer where I got it from. So I had my daughter calling for me while I was driving.

Rebate Denied: In September of 2011 I purchased a Huawei Ascend II in Kerrville, TX which came with a $50 rebate. In December, I relocated to San Antonio (still no rebate). The paperwork and many phone calls took place from September - December. Several e-mails, phone calls and faxes were sent in an effort obtain the rebate.

I have been playing phone tag of a sort with them since 2 pm (It’s now 10 pm). Also, tag would imply that I was being called back so sorry for that, instead I, along with my fiancé, was being hung up on). He tried to call because he had a question about the bill. He got transferred 3 times when asking to speak to a supervisor along with being cut off. He finally got a hold of one who was not helpful at all. I called later on to try and do a bridge payment and was told I could not do it. When I asked to speak with a supervisor, I was told there was not one available and that I was not allowed to talk to one and was given an address to write my complaint. After this, he said that I could make the bridge payment, but I would just have to use the automated system. So I tried and I was told I was not eligible for it. I called back yet again and asked for a supervisor right off the bat and was told she needed a reason before she could do anything. I informed her that I had a customer complaint, she put me on hold and when she returned to the line, she said she need more information before she could transfer me.

Cricket Customer Service: I bought a new Muve Cricket Cell phone in December 2011 and activated it a couple of weeks later near the first of January 2012. Since the re-billing was near the first of the month when rent was due, I want to have it re-billed near mid-month so I waited a few days without cell service to re-energize it today. So I took the option of $50 to get my Cricket Cell operational today. Then automated system said it would be another $3.86 in fees and surcharges, which I agreed to. So paid them and then tried to get my Cricket cell to work and retrieve my voicemail for the last few days. It kept saying I needed to add more funds to my account. So I tried to call customer service. That was a mistake. I called 23 times without speaking to anyone but the auto answer system! I am going to file a small claims action asking for total refund of my phone and all services I paid for! I hope everyone else does the same to get rid of this very poor customer service, and this company, let’s all sue them and get rid of them permanently.

I went to a Cricket Store in Tucson, since my phone stopped working on all data features (MMS, WAP browser, etc). Representative pulled up my account, or so I thought. Told me the reason my service didn't work was because I did an OTA program earlier that morning. I told the representative that OTA programming would not affect data features, then she tells me the phone was not fully flashed. I work as a phone technician and also a phone CSR for another company, so I know this was a load of **. So, I tell her what OTA changes and doesn't change. She gets defensive, then says she can't pull up my account when I request an account reset. Rep tells me the systems are down, and to go to a corporate store where they can access my account.

I purchased a Cricket phone via a representative on the phone, I had initially started to place an order online which didn't go through, once I completed the purchase with the representative, she assured me that I wouldn't be billed twice for the amount of $138.69. A few days after my purchase, I noticed on my online bank account the same amount for another $138.69 in pending status. I called Cricket, who assured me that the charge would drop off, it did, however, since that time every few days Cricket's system attempts to bill the additional $138.69. When I called cricket, I was given the run around for at least an hour, being transferred from one department to the next, I finally spoke with a Cricket representative for their online services who advised me I should call my bank and place a stop payment on the amount.

The cellular phone I have purchase over the time period has been a defective product for the corporate store in Aurora located on Lake Street. Once the customer is adhered of it, it's money and red tape. I have several phones defective on a different sale contract. The manager and some of the employee are displaying deceitful tactics. I'm asking for an official state investigation in this matter.

I made a bridge payment on Monday February 13, 2012, to hold me until I made a full payment on February 17, 2012, and Cricket turned my service off. On February 14, 2012, I have been having problems with them keeping my payment history correct, and besides, I pay via internet. They said that they could not help me but they all are taking my money.

I have a PayGo phone from Cricket, and today, I tried to use my top up card. At first, it said I had a balance of $45.00 after I topped up. Then I tried to text and call out, but I couldn't. So I called back, and it said I had a balance of $0.00. I tried to call the 1-800 number, and lo and behold, it takes me through the same prompts at *611 and *729.

I got unlimited broadband service in July of '09, since then I found out I really only have 5 gigs. Which would be ok if they were up front about it. Anyway, I recently went over the 5 g's and they would not re-set the new month's service for me. L now pays for broadband service & get dial up speed. They will not change it for me. After numerous calls to their service center, they tell me that am all they can do for me. I'm extremely dissatisfied with cricket and think they should go out of business!

Okay, I bought a Cricket phone just 4 days ago and I can't get incoming already. Not only that, my phone dies quick and takes over 3 hours to fully charge. So I called customer service and I got kind of a relief when letting them know my issue with the phone thinking they were going to help or fix my problems like any other phone company would, only to learn it was nothing they could do to help me. I am really in shock about this situation because I can deal with an issue with the cell phone, but to learn my issue can't be fix after I just bought the phone a few days ago is terrible.

I got the ZTE Chorus Muve music phone online from MyCricket.com. I called and got the phone activated and was told the only plan available was the $45 plan even though the website states the $55 Muve music plan only works for this phone. I believed him and went with the $45 plan and not only did I not have access to my music feature, I ran out of minutes in two weeks. I called and was told that the $55 plan works for that phone so I put $55 on the phone, still no music feature and I called the automated system to check on when I had to put more money on and was told I was on the $45 plan and had $9.45 extra on my account. I called and was told that the $55 plan isn't available in my area even though you have to put your zip code in to see available phones and plans in my area. I was told they don't offer refunds. I asked for a supervisor and was placed on hold for 35 minutes. I hung up, called back, was placed on hold for another 10 minutes, hung up and called back and finally got transferred to a supervisor and was told per terms and conditions they don't offer refunds. Ridiculous!

I called in to the Jessup location, when a young Hispanic/Latino woman answered the telephone. I told her my phone couldn't call out or receive calls properly for several days, depending on the network communications. I asked her what's going on. She said she doesn't know and asked for my phone number and PIN. I don't have a PIN. She said we need to set one up, otherwise, she wouldn't be able to continue. I asked her what's going on. She said I need to call customer service. I called back, and her coworker answered, and she giggled as she passed the phone, and the Hispanic/Latino replied, "I said call customer service" Can I get the number, at least. That is ridiculous, and the most unprofessional service I've encountered in my lifetime, and I'm 37! Cricket is way not cool, big time!

I bought a Cricket cell phone from **. I was able to use it at home, although the internet was very slow. However, when I was on my way to work when the internet was unable to connect and I got no text messages. I called the 800 Cricket Customer Service number. She tried *228 and then said, I would not be able to connect to the internet nor receive texts. She told me to take it back to the store for a refund because the policy was three days. I went to the store and was told by the manager he would not refund the phone, even though it was not damaged, I had the receipt, all the papers and box. He never gave me a reason why he would not accept the return.

I purchased a new cell phone for my Cricket service a (ZTE Muve). In less then 24 hours, the phone was not working. I took the phone back and was told we have fixed the problem. First, I was told it had the wrong battery then the charger broke in less than 7 days and had to purchase another. I can't receive any incoming or outgoing calls or text. The phone won't charge, nothing works. Cricket will not exchange my phone for one that works even though I returned it in less than 24 hours. It is a ripoff.

My Kindle is now being interpreted as an android phone, causing problems when the Kindle is charging and the laptop is in use. As a longtime customer, I have become increasingly dissatisfied with the unresponsive, outsourced customer "service" and the ridiculous monthly usage limits. They seem more concerned with increasing their customer base as opposed to retaining customers. I don't get it and I don't like it.

I paid my bill on the 31st of Jan. I paid it 3 days before and now my internet won't work. I have called 4 times and I keep being told to give it a couple hours. So far, a day later, there's still nothing. I stopped using their phone service for the same reason. I thought the internet would be different. I guess I was wrong! I am dropping Cricket altogether! There should be a way to sue them for all the lies and ** products.

Every Sunday, my phone gets disconnected with sufficient funds still available on my account. Also, cricket is charging me 25 cents per call, every time I call my husband, who is also a cricket customer, lives in the 502 area code, has the same exact phone as I do, and we both live in the same household, and on top of that, they tell me my phone is on roaming, when well over several months ago I programmed my phone to disable my roaming. Last Sunday, they told me some 800 numbers are long distance, so how am I suppose to know which numbers are long distance or not. Cricket owes me $3, as we chat, and my phone has been disconnected again, and I should have money on my phone. I'm a dollar a day customer.

I was to get two months of minutes., and I tried to get my second month, but it wouldn't take the PIN, and could not. To any one, here is the PIN; 2991152079.

The new phone call, the ZTE Muve Music, is the worst cell phone ever. When you go to tell them that they sold you a bad phone, they want you to pay $21.65 to get another one. The phone does not stay charged. It drops calls very bad. Some calls, you do not get. Texts do not go through and the music part is so bad and really makes the phone slow. This phone is not worth a penny and Cricket is using the phones to make money. I’ve only been with them for a month and have had hell with their service and cell phone.

Two months after purchasing a phone with a $60 rebate that I filled out and sent, I have not received anything from them. I will be calling the Better Business Bureau. I don’t care if it was $1 rebate; a company must honor their agreement. This is why big companies get away with ** because we do nothing about it. Not anymore. I will be filing a complaint.

Hay everyone, just a heads up, don't use Cricket phone service. We got 2 phones for our kids for Christmas and they never opened them for 2 weeks. We thought (from the sales people) that the service would start from the date the phone was used (opened). Well, we were misinformed, the service started from the date I paid so we lost 2 weeks worth of service on the account because of them being a gift under the tree! Lost 2 weeks after we paid for a month.

My wife went in to pay the phone bill and gave them our name on the bill. They then put the money on somebody else’s bill with a similar number. I went in the next day to resolve the issue were they had me put more money on my bill (my bill is $50 and the money put on the bill the day prior was $35). They then tell me the issue is resolved and keep the receipt of the $35 paid to the other number.

I was stalked by a former landlord who, the first and second day that I moved into an apartment, asked me to marry him. I moved out a couple days later, but the landlord called me 25 times a day. In order to get a protective order, I needed my phone call records. No one answered at the customer service department. The only phone prompts were for spying bills. So, I walked into a cricket store, they said I needed to go into a corporate store. There are no corporate stores in my city however, so I called a corporate store to find out how to get the records. They said they needed a notarized cricket request form, and a check for expediting the records. I sent them both via FedEx overnight, in order to get the records ahead of the court date. I left my number at the corporate store, in case of problems. Today, a week after sending the request, and a week before the court date, I followed up at the corporate store to find out where my records are. They won't give them to me.

I paid $149 to get ahead of my bill, and then moved out of the service area. I was told Cricket was keeping my $100 overpayment balance because they state in the agreement that they don't do partial refunds. That will teach me to stay on top of my bills, especially with sister companies like Cricket. Anyone interested in a class action suit?

First off, I bought a LG Optimus from cricket that never worked right from day one and never got the promised rebate. When they did finally replaced it, they charged me $20.00. They called it shipping charge even though it was in stock and it was still under warranty. I finally replaced it, I bought a new phone hoping to get a better one then the piece of crap. I didn't like the new phone at all and took it back the next day which happen to be a Sunday.

I purchased an Android phone and the Android plan. Of course it was a higher rate plan since it was the Droid. Which includes unlimited wireless internet through my droid modem but using my paid for monthly service through cricket. One of the available applications to download from cricket is pda.net a tether app that allows you to connect to the internet on a laptop through your phone internet service. Basically it allows you to use a computer to see things more clearly and easier typing ability.

On 01/05/12, I set up a bridge payment which gave me a week to pay the bill. I called on 01/06 to verify and I was told by the representative that I had until 01/12 to pay the remaining balance. On 01/11, 6 days later my service was hot lined, when I called customer service I explained to the representative that I was told I had until 01/12 to pay balance. She stated to me that was wrong ** company sucks! They are liars and do not know what the hell they are talking about.

What didn't happen over the course of the past year! What didn't happen is Cricket customer service has never resolved several issues. I have tried to talk to customer service over the phone with for all year. When you can get someone over the phone that actually answers for customer service without making a payment because it doesn't give you that option until then, you are lucky if they can understand the English language that you pressed one for in the first place! We won't go all the way back to last year, but first of all, I have repeated myself several times to service reps and even store people in person that I have stage 4 cancer and cannot stress out over little things, but a phone and internet service is important since it is one of the communication methods used when you can't leave the house because of chemotherapy and low immune system.

On December 9, 2011, I purchased Cricket's wireless internet. I was told that if I was not satisfied then I can return the device within 30 days and get a full refund. My internet service kept going in and out so on December 22, 2011, I went back to the store I purchased it from and informed the sales associate of my problem. He said that what he could do is replace it and if that doesn't work, call customer service (I even upgraded my service thinking that it might have something to do with it). I went home same day plugged it up and it wasn't working at all so I called customer service and they did troubleshooting and it worked for the rest of the day. I went to get back on the next day and it was acting up again.

The $3.00 payment fee, even if you pay in the corporate store is ridiculous! Stop paying them the $3.00 payment fee if they don't change services.

Being sick of dealing with AT&T, I thought I would change companies and go with Cricket for my cell phone.Ordering online was easy , but when I got the phones they were cheap, and the problem came when I tried to change my old cell number to my new cell. It's a big headache! I got so frustrated I told the Cricket rep. I wanted to just get rid of the service. He said I could take it to a Cricket store and they could refund my money. No, that's not right either. It has to be mailed back, and I tried reaching someone in customer service for days and could not get through!Don't go with this company unless you want headache after headache.

I was a customer for 7 months. I paid my monthly fee in advance. The next day, Cricket turned off my phone service. After several attempts to have my money refunded, they have denied my claim. They took my money then failed to provide service. I have contacted customer service several times and been hung up on and have been refused a refund. I have been ripped off for $52.00 and now need to sue to recover my loss.

I bought Cricket phone online. Twenty six days later, my phone won't charge my batteries when it died on me. I haven't even drop or anything. It just won't charge my phone and I took it back to store to tell them. They're charging me from that. That's not right! I just got this phone.

My Cricket phone became damaged. I bought another one online but was told by the company it wasn't eligible for activation. I told them that I had moved to another state and needed to change area code/number anyway, but they said I was in a new market and couldn’t do that. I found a nearby zip code/area on my own only to discover they turned off my two-month prepaid service.

I purchased a Cricket PayGo phone at Walmart put one months service on it when the service was up the phone stopped working but cricket customer service told me the phone was fine that if i pay for my next month of service the phone would work. I had to wait 2 weeks for a pay check. I paid $55 for 30 days of service but the phone still won't work. So customer service on the phone said take it to a cricket store to be checked. I took the phone to the store. The customer service rep checked the phone. It's dead. She tried a new battery to see if that was the problem. That was not the problem. So she told me to take the phone back to Walmart.

My mother’s phone was turned off because the agent at the Cricket store put the payment on the wrong account. This happened twice because when I went the second time to pay the bill at another store I was told that the bill was doubled because of this error. I then called customer service and it got worse. I explained that the phone was for my 78-year old mother so I could keep in touch during the day, and that she could not call in to make the complaint. The supervisor then hung up. We will be canceling service with this company.

I have been a Cricket Communications client for over two years. Months ago, all three cell phone lines started having issues with the text messaging as well as the data. After 8 months of calls, tickets, emails and taking the phones to stores, the texting was resolved. For the last month, I have attempted, to no avail, to resolve the data portion and was told by the technician who finally fixed the texting, it was probably an equipment issue. I spoke with Mr. **, National Sales Operations Manager at Cricket Communications on Friday, 12/9/11, and with the usual condescending attitude of the San Diego office and similar accusatory voice I had received previously. He stated our phones were in actuality not having any issues. I ended the conversation with him offering to meet him, to show him the error messages two of the phones continue to receive and in hopes we could resolve this problem once and for all. He called me back and set up an appointment the next morning.

Called to cancel service and rep kept trying to get me to use the phone for the remainder of the cycle, give it to a friend or family member and would listen as I repeatedly told him I am a senior citizen and needed the money refunded for the remainder of the cycle, just under half the full fee. When it was clear he wasn't going to cancel my service, I asked for a supervisor and he did the same thing.

I have changed hand sets and kept the same phone number this year. I noticed that the unused devices sitting in my drawer also receive my text messages sent to my actual connected cellphone. What is more disappointing is that I sold one and yet to this day I know they haven’t connected it. I can not believe there is no sense of privacy. They are probably getting my FB notifications and private messages as well like these phones here in my home. I tried speaking with service techs from Cricket and it was no help. I’m disappointed.

I went into the Cricket office at 819 Murfreesboro Road and asked to purchase their wireless internet software and air time. They told me it was $5.00 and when he showed me the packages I decided I needed the $55.00 package because I wanted it to be faster. He sold me that for $108.07 and told me I was lucky because they only had a new stick available so it was a really lucky day for me. They didn't give me a receipt or anything and it was charged to my card before we were even finished deciding what I was getting.

Bill Payment online was not processed and delayed. I called a local Cricket office, Dec 1, 2011 for online bill payment assistance. I set up and activated my account. I enterd my ABA/routing number along with my banking account and I received a reference # 15192473. I read a message, which stated that I would receive a call to confirm my information in sixty minutes. I have not received a call as of Dec 4, 2011. I called the 800 cricket and could not understand any of these reps. I did not know the customer ID. I think it is silly to refuse money for a bill because I did not have an ID number. My nephew moved to town and this was the company he chose for a cheap/service and he was right. The service is horrible and I will never do business with this company again.

I've been with Cricket for 2 days now and my problem with them is that Cricket only gives us 1GB of data a month, when other phone companies give out more GB of data or unlimited. 1GB of data a month is not enough, but Cricket says they have unlimited 3G when really they don't because once you used up 1GB of data, your 3G data gets really really slow. Cricket could have given us at least 2GB of data or unlimited data. Cricket sucks.

I first got cricket on my second had it til about August. when I had cracked the screen. November, all of a sudden my screen was unresponsive. Due to the cracked screen I thought that was the reason. A few days later, I filed a claim for my insurance. Got the same phone (hua m860) for 85.00 on November 19th. November 28th my screen all of a sudden goes black after I missed a phone call. I haven't dropped it or nothing. I took my battery out and everything still doesn't work. Now I'm sitting here trying to call and no one is answering the phone.

I bought two phones. Neither one worked. I spent $90 for one month for each phone. Cricket says they will not refund $90. They will give us only 20% of cost of phones that are one day old. Absolutely worst service I've ever seen. Run away from these people. Best Buy got so mad at Cricket they offered us a full refund for the phones and the month charge. Cricket is worthless.

I bought a prepaid phone, and had nothing but problems trying to get it programmed. I finally got it programmed, and then it said my account couldn't be validated. I talked to several people and supervisors, and finally told them to cancel service, and refund my $45. They told me I would get a check. They gave me a reference number.

I called to make a payment arrangement for Dec 2, 2011 and the cs rep told me she could do a bridge pay but I had to make a partial payment on my due date. I advised her that I already done a bridge pay in the past and did not have to make a partial payment. That's the whole reason I'm asking for an extension. She told me I have to make a partial payment. Mind you, I can barley understand anything she is saying because of her heavy accent. So I ask to talk to a supervisor. She refused the the first two times to transfer me and that had already explain how bridge pay works but could not explain why last month I was extended and didn't have to make a partial payment.

I set up bridge payment so that I could maintain service until I could make entire payment. I did that and was told to pay $20 by end of the business day on the 21st, I did, and paid the rest by 27th. However, when I called to report that I was going to be late for work, I could not make the call and my service had been terminated. I had not been given any information by the sales clerk regarding anything other than his taking my money. If no satisfaction is received, I have no choice but to change carriers. I need my phone for work.

I filed a complaint on 8-19-2011. I paid my bill on time for phone. They turned both my phone and broadband off. They said I had to pay the full bill for both if I wanted service for my phone. I was told they don't do refunds. At least, that's what I deciphered from the non-English speaking CS rep. I went with a different company.

I have 2 Cricket phones for my 2 kids. The idea of having unlimited monthly service with all the apps. my kids needed was wonderful. Except, when I realized my younger daughter was using the phone at night. Apparently some guy called her number by error and decided to talk to her at all hours of the night. I warned her that the phone would be taken away from her if I found out she was still taken calls from this man. I waited a week and decided to go into a Cricket full service store to get a print out of her phone activities.

I have had my Cricket phone for a year now and have made all of my payments on time but for some reason Cricket shuts off my service every frickin' month. I have never seen a company so unorganized as Cricket, you can send them a payment one month in advance and they will still shut you off. They just need to close their doors and go out of business that would satisfy the consumer.

A system designed to make bill pay easier double charged my account. When I called to have one of the charges refunded I was transferred, hung up on, argued with and accused of being an idiot. Point taken. Cricket can suck it. I'll put my hard earned dollars somewhere else. Once. Not twice. And, the device I purchased from them makes it impossible to send SMS or fully utilize my service. Oh, yeah. I'm paying for that too but probably not for long.

Cricket always fails me. The time I got a pay-as-you-go phone, I was only able to make calls, not receive them. When I went to a representative, they told me that they could do nothing about that. So, technically, I gave away my money to Cricket for nothing in return. Now, I have a no-contract phone, the connection is terrible.

I love the fact that I have unlimited texts for a flat monthly fee. However, since March, I am now in need of my third phone. I never thought of looking into the warranty because the phone didn't cost much more than the $20.00 fee to return it. My problem with the company is that, I signed up for the internet account last week. Today, it says that my password is wrong. I have been waiting for hours to have a temporary one e-mailed to me.

It's interesting to read other complaints about paying bills ahead of time and having their service interrupted or disconnected with the phones. The same thing happened with my broadband account. I have paid ahead (a few days, mind you); still, on the due date, my service was interrupted and the only thing that came up is the "mycricket" page.

On September 24th, 2011, I signed up for three different cricket lines for me, my son, and my boyfriend. Since that time, Cricket has called me three or four times a day in order to take a survey on my Cricket service. I have asked, begged, and pleaded with them to stop calling, but they do every day.

I went in to your location on Military Drive and I believe that Flores could be wrong. To get my phone finally flashed in, which I didn't want to do, because a former employee from another store said that once that has been done all my features may not work so I said forget it then. Couple of months rolled by and you guys flashed my phone through your tower and my phone number, but I received through a text that it needed a flash again in person, so I took a chance due to my text stating all features may not work without a full flash at a full service center.

This week, I have experienced calls only connecting for 2-3 seconds and then automatically disconnect; calls going straight to voicemail. I have been in contact with the customer service department several times in regard to this problem. I have gone through every trouble shooting method offered and reactivation of the phone, going through all of the prompts removing and replacing the battery. Customer service has been very poor and I have asked to speak to a supervisor with no success.

Thanks to the confirmation on this page, I have filed a complaint against Cricket Wireless with the FCC. In brief, I have been a customer for several years. Earlier this year, I upgraded our service to "high speed". Since then, we've been lucky to get that service for 2 1/2 weeks a month. For the rest of the month, the speed is even slower than it was before. This month, there is no high speed at all.

I mailed my check to cricket for the August bill on July 31st, so that it could reach Cricket on time before 08/11/11. However, my phone service was disconnected on 08/12/11. I went ahead and paid again by cash at one of Cricket stores on 08/13/11, thinking that the check got to Cricket after 08/11/11, since I had mailed it. I was sure that the check payment would be credited to my September bill. Come September, my phone was again disconnected. I again went to Cricket store and paid again by cash. But I became furious and wondered what happened to the check no. "**" that I had mailed.

They have the worst service provisioning in the mobile market. I have personally experienced it. Their customer care service is non-responsive and illiterate. When contacted, the executives refuse to accept "normal" responsibility and fail to take any corrective action. As a current investor and stockholder, I am ditching all my investment in Leap/Cricket. It is because they are due to be investigated by the SEC for significant executive accounting fraud. And Cricket has no apparent intention of providing what they promise in their mobile services contracts.

I called Cricket customer service department because I was having an ongoing experience with my phone. I was receiving nonstop texting back to back. First, it was from a promotional text from Cricket. That same text continued to text me minute after minute. This went on for all day and night. I contacted the customer department. I was told that it was an internet problem, not just with my phone, but over all with other customers. They were working on it and will be resolved that day. Also, as a courtesy, they gave me a $10.00 credit on my next bill. Sadly, the problem never stopped.

I have had my cell phone for 4 months. On the 3rd day, my cell started turning itself off at night. My alarm would go off then. Every time it does this, I have to take off the case, take out the battery, and put it back together before it will turn on. After the 3rd time of this happening in 3 months, I was told that it's the battery; I needed to buy a new one and that would take care of the problem; that buying the battery would warranty it; and that if it happened again, then the corporate would replace the phone, free of charge.

I bought my phone less than six months ago. And now I am not able to use my phone. I paid my phone bill 1 month in advance and now I cannot use my phone. I was told that I cannot replace my phone. There is a 1-year manufacturer's warranty on this phone. I need to have my phone. This is the only way that I have communication with whomever or whatever. I need to get some help with my service.

I had a phone flashed to cricket. The Internet connection worked just fine for the first two weeks. Then, just suddenly, it got very slow and unreliable.

I went in on 26 Sept 11 and set up a bridge payment. I paid $37 in the Hixson Pike, Hixson, TN 37343 store. Then, my phones were shut off so I went in again on Monday on the same location. The clerk said, "I don't know why they did that." So, he turned the phones on Monday evening. Well, I have no phone service for three days now. I paid for the said service and at this time, I should now be credited on the bridge payment. The clerk said that he could not do that. I had receipt, I paid for the service, and did the bridge payment. They have to abide by the Consumer Fair Trading Act. However, I can't reach their 1-800 number. So, I am submitting my receipt to the attorney general. This company, Cricket Cellphone, denies my consumer right as a paying customer.

On Friday, I called Cricket to make a bridge arrangement. I was told I do not owe for this month. I then explained that my daughter and I have the same first and last name, different middle name, and we're on the same account at one time. The customer service then said she knew but my bill had been paid, that's why bridge pay would not go through because I owed nothing. I told her that was wrong and I needed help. She assured me that I was okay. I got up today, no service and it is impossible to get 611 or anyone now. I am a cancer patient who lives alone. This is unacceptable and not the first time they have gotten my daughter and I confused or disconnected.

I changed carrier only for a cost. The plan is great! The phone itself, connection strength, and customer follow up sucks **! I've been to the store (Cricket's local authorized store) several (did I mention several) times to have a (what they call it) a hard reset. Still, the calls get dropped, automatically go to VM, get little to no signal, or just never get the calls. I forgot to mention that the VM's sometimes notify me 30 mins. after or more. since the call was left. Cricket has no problems with them leaving text messages 2 days before my bill was due. So ** ? After trip # 4 or 5 to the store, their doing their "playful little reset" and got the same **.

We spent $175 for a nice phone from Pocket. We never had any trouble with Pocket, by the way. But after Cricket bought them, they told us we had to go in to have the phone flashed. No problem, we eventually did that, going to the big Cricket store in this area so as to avoid wasting time at some smaller place.

I was on hold intermittently for 2 hours trying to get Cricket to transfer my old phone number from a different company to a new phone. I finally gave up. They called me yesterday asking for my old phone company's password and then told me they'd call me when the transaction is completed. Now, my Cricket phone has been deactivated. I tried to contact them via their Contact Us email, but they had never given me an account number so the system would not allow me to email them. I tried calling customer support but because the system didn't recognize the phone number anymore, it hung up on me. I tried logging into my account, but the system didn't recognize my number. I thought Cricket would be a good way to go, but now I want to warn everyone to stay away.

I purchased three phones from Cricket within the last year and now I've only had this phone purchased only two weeks ago. It now won't even come on and they are trying to charge me for a new phone.

First of all, Cricket is so unprofessional. They don't let you know that you have to text for a BridgePay. Next, when you do pay, you still get cut off, you can't talk to anyone because you have a BridgePay. I think that is prejudice because you didn't pay your total bill so they don't wanna talk to you. They should handle business better than that. I'm going to find another company as I'm dissatisfied with Cricket.

I pay my bill every month online. Cricket Wireless keeps claiming that I didn't pay my July 2011 bill. I have gone to the authorized dealer four times now and showed them the bank statement proving the payment. I talked to an associate on the phone and was told to fax in the statement to 720-374-9125 and did so. This is the third time that they have interrupted my service. I am now being told I have to go to the corporate office 45 minutes away. This company is ridiculous. All together being without service for approximately two weeks when payments were made each month.

My sister and I went into the Cricket store on 8/27/2011 to pay a cellphone bill and she wanted a phone case for her. We did all that. She then saw discount buckets of old phone cases and began looking in those bins. We didn't see anything we wanted so we left and went next door to get a pop. Soon, the Cricket employee came dashing in accusing us of stealing the phone case in the other store where customers were. We let him know that we did not steal any case and we bought one.