Cricket Wireless Reviews

Today I paid my bill online as usual. I have two phones 1 for me and 1 for my son who lives in Arizona. I had been trying to reach him for a few weeks but his phone had been going to voicemail. I emailed him a few times, just to receive an email back today, after I had already paid our phone bill, saying that his phone's battery hadn't been working for a few weeks, he plugs it in and it doesn't charge.

He then transferred me to the department that handles disconnecting lines, assuring me that once I disconnected the line the credit would "automatically be applied to next month's bill." When I was transferred over, the person at the "disconnection department" also was having a hard time understanding the situation due to his limited language ability and told me in so many words that what the manager I had just spoken to told me was not true and instead tried to sell me a phone! I was livid at this point, he disconnected the line and transferred me back to "customer service" and gave me a reference number to the conversation I had had with this so-called manager: 9561DT8354.

When I was finally transferred over, they told me this reference number was useless! And I had to start all over again, after frustration for another 40 minutes, I finally got a manger named "Bella W." on the phone, she basically told me "sorry you were misinformed" and "there is nothing we can do about the situation" and that the money was not going to be credited or refunded! Basically she said the $30 I paid for this line this morning for the period of August 6th-September 5th was lost because I disconnected the phone!

I only disconnected it because the "manager I spoke to before had suggested that that was what needed to happen in order for me to get my money back. Today is August 6th and I just paid the bill, so what are you keeping the money for? I am very angry! I feel like I have been robbed of $30. I don't find this money on the street you know! I work very hard for it and in this economy and with being laid off and taking whatever work I can get I am not willing to let you guys steal my money like this. I didn't use any service to justify you keeping my $30 and I will be forwarding this letter to the Better Business Bureau if you do not refund my money and seriously rectify this situation. I have had nothing but negative experiences with your customer care department which should be called the "give the customers the run-around" department.

At any rate, I purchased a model CRK A310 cell phone and chose the CricketALL_IN40 (4UO) plan as well as handset protection plan for a grand total of $123.69. As the clerk was setting up my service/phone, the phone number of ** was applied to it.

For some reason, it would not work so the tech on site said let’s give you a different number. They then canceled that number and assigned me the number **, which is the number that is still currently assigned to me.

For some unknown reason, they said "the cindy", or something that sounded like that, had locked them out and they could not get my brand new phone to work at all because "we are locked out". They then called corporate tech support who told them, "Oh not to worry it will self unlock in 3 hours or sooner." I was a bit upset but thought not their fault – just a glitch in the system. The clerk told me not to worry, that it would be resolved and they were very sorry for the inconvenience. All I could do at this point was be patient and wait and to go home and call them in 3 hours if it didn't start working.

Well it didn't, so I went back to see what else we can do. I was told they were again sorry and had placed 3 work orders on this but to wait again until tomorrow (which was yesterday). I finally called 1800CRICKET yesterday and was told to be patient again. I woke up this morning and still nothing. The store refuses to make this right stating they cannot retrieve my payment as it has gone to corporate and has left their store.

I asked, “Can you just cancel this whole thing and start over and I will buy another phone from you and let’s start over.” I was told no and just be patient, it will unlock. Well this is the 3rd day and nothing. No one wants to tell me what I can do about this.

Has Cricket just defrauded me? All I wanted was a cell phone and service and I paid for both. Please help me. Can someone just unlock this? Refund me my money so I get another cell phone and service? I am a small business owner myself and if I handled my business like this I would be out of business.

Finally, I talked to the female who gave me the phone and she won't take it back. I called Cricket again and spoke to a gentleman who told me to send the phone back and they would inspect it then send me the phone I wanted. In the mean time, I asked for my calls to be forwarded, which was not successful. I can not speak to a representative because the option now is to pay the bill. Why do that if they have not sent me a phone to use?

I want my money back. Now, I am without $107.00 for I cannot tell how long. Does it really take ten days to give my money back?

How does this company stay in business? Another problem is that we get service everywhere, but at home in the house.

Goodbye Cricket!

What does that mean? They will not let me downgrade to a different model or give me my money back, so what am I to do? They want me to keep a phone that does not work? These people who work there are very disrespectful and unprofessional.

Today is Wednesday. I went back to the store to see if I could get help but since I purchased the phones and put the account under my mom's name, they couldn't help me because she needed to be present. So my mom called customer service and they add me to an account that I had purchased now I was supposed to be able to make changes. Anyway, I went back to the store and now I am an authorized user, right? Well, now I can't get help because I am only an authorized user not the account holder.

I called customer service and with my phone and told them the issue I was having now. The girl on the phone spoke to the rep at the store and he said he didn't care that I was on the account now, that the account holder need to be there. This was this morning. It's 1600H here in Phoenix, AZ. I called customer service again and can't get two of the phones to work. The girl I spoke to last time said, "Sorry for the inconvenience and for all the runaround. The problem is not with the phones, it's with our system. The phones should be able to work within 1-3 days." This has been so stressful! I don't know what else to do!

I went to the store, and then when he told me there was nothing wrong with my phone, I asked, "Do you think I'm here for my health? My phone is not responding. It does this all the time." He told me to send it back to the company, and that he could not help me at all. Mind you, I drove over 20 miles to him, and he knew I was coming, but he was very nasty toward me.

When I contacted Mr. Alan **** with merchant ID number ****, he totally changed his story. Had I known that charges would be counted against me for making what I thought was local, there were long distance charges charged to my cell phone which Mr. Alan **** failed to tell me. When I talked to Mr. **** to see if I could get a partial refund on my account, he refused. I am from out of town. My account is from Memphis, TN with area code of 901. So I didn't know that every call I made to any area code 901 was long distance. Mr. Alan **** with ID number **** in Murray, Utah 84107 failed to inform me at the time of the payment. Can someone help me with this problem? Please contact me at my e-mail address.. Thank you.

After many phone calls and even a trip into the store, I found out that Wanda had my phone number before I did but that was almost 7 years ago! No one could give me a reason why suddenly, after 7 years, the system decides to call me Wanda. They promised me it was fixed and off I went. It was in fact, not fixed, as I soon found out and after another round of calls they, assured me that it would be fixed now. Again, it was in fact unchanged. Another round of calls and this time, they tried to flash my phone from their location. They even manually programmed the proper name into the system and assured me that changes would take place after the current billing cycle. I tolerated it patiently for the three weeks and still no change. Evidently, I am doomed to be Wanda in the caller ID system.

This time, I recorded the conversation with the outsourced Cricket Customer Service people and the woman promised me it would be fixed, as well as promising me a full credit restored to the date of the first complaint. However, I had to wait another full cycle for the change to take effect. So now, here I am four weeks later, still being called Wanda by all my friends, family and single because my girlfriend thought I was seeing somebody else. Clients are asking me who Wanda is or not listening to my messages because they think it was a wrong number. One client, whom I told I would call right back, would not answer the phone because he didn't know who Wanda was and he was waiting for my return call. This whole ordeal is absolutely ridiculous, they have the technology to beam signals all over the world but they can't fix a simple caller ID glitch. If I run my business like this, I would go hungry and naked.

I tried to get my money back and they just laughed and said no way. I let the date lapse on 2-25-11 and the phone was still working on Monday the 2-28-11 so I went home and got set up to call and pay for the next month, but even though the phone worked Monday most of the day when I tried to use to call and get a payment in, it would not work. At 3:25pm I was told you can make payment over your phone even if the service is suspended by *611. 1-800-cricket and every other phone number for cricket would not work, so I get back in my truck and went back to town to the same sorry store location in Springdale and find the same rude person behind the counter and I said I needed to pay the bill. He said OK, I put my debit card on the counter and he said no I only take cash. Are you kidding me, a store will not take any payment except cash and they are allowed to keep operating the business. Anyway I told the guy to have to be kidding me and he said no, he said you can go back to Fayetteville where you got the phone as they are the only location to pay by cc, I only take cash or you can call the 1-800 cricket and pay that way but they will charge a cc fee. I tried right in the store and every time I got to the Say 1 to pay by cc it would not work.

It kept saying did not recognize you response, I tried several times and thought the reason it would not work is because the clerk had the TV so loud it was interfering with the voice prompts. I looked at the clerk and the TV back and forth a few times, he could see me and knew I was saying it did not work and I think it's because the TV is to loud. He just smiled and refused to turn the TV down so I left and thought when i got outside the voice prompts would work but they did not. So I was so angry I just went home after wasting my time once again with cricket. I tried again today to pay by using a different phone and this time it is telling me I owe 130.00 approx. to get service, I was told you pay in advance and if you let your service end you will just need to pay for another month and It will be restored.

Nothing was ever said about getting double billed if you let service stop and why does it make any difference when you are paying as you go per month anyway. I find this extremely distasteful and I do not believe this company has any right to have business operating this way. I have been harassed and inconvenienced and traumatized by this ordeal that should have been a happy time for me saving for this expensive phone that does not work and can get no help from cricket. I am so stressed out and Cricket is a big reason for this. I am so tired of getting screwed by almost every company I have to deal with. I have completely lost my faith in people. They have broken my spirit and I do not know what to do about except to complain and hope someone will look into this company.

While trying to deal with this issue, they were not able to help me over the phone so I would have to go to the store (like I have that kind of time). After going to the store and showing them the bank statement (even having the bank customer service people talk to them to prove that the payment was made), I was still punished by being forced to go to to the store to make cash-only payment for their mistake. Go figure.

I was instructed to call ** to get an RA (return authorization) number (**), unhook the unit, put it back in its original box, write the RA number on every side of the box, and then return it via any mail service (USPS, FedEx, UPS, etc. ) within 30 days. I was told that when the unit was received it would be inspected for damage, and then a refund would be issued within 30 days of receipt.

Cricket instructed me to return the unit to Air West, Dock 14, 1251 Perry Road, Plainfield, IN 46168. I insured the package for $200.00 with the USPS (Insured Mail Receipt No. **). The receipt is stamped 11/3/10 (the date mailed from the USPS). I called every couple days to Cricket and every time was told that the unit was not received. On 11/10/10, I spoke to Shawn and he gave me another number to call to check on the unit **. Since it was going to take a while for their paperwork on that end to catch up to the unit, I waited a couple days before I called again. Plus I had total knee replacement on 12/14/10 and could not continue to call these people. I thought surely they would receive the unit or it would be accounted for before I had another chance to call them again.

On about 12/26/10, I was told by a Cricket rep that the unit was never received and I had to go back to the mail service and file a claim. On 12/27/10, I went to the same post office in Westminster, MD to file the claim and they researched the delivery of the unit, and found that it was delivered to Plainfield, Indiana on 11/5/10 at 10:53 am (during the time Cricket was telling me it was never received up to 12/26/10, nearly two months).

I began again to call Cricket nearly on a daily basis. They finally acknowledged receipt of the unit and said that I was refunded all monies back to the original credit card on 12/3/10. I checked the card where the unit was charged from and there was no credit. On 1/4/11 I talked to Mitch. On 1/4/11 I also talked to Tim. On 1/4/11 I also talked to Leli. She told me that she was filing a claim with the Escalation Department and someone would return my call within 24 hours. There was no return call.

On 1/11 I talked to Jen and asked for a U.S. representative. She explained that there were none and that all of the reps were in the Philippines. She explained that she was reporting the issue to upper management and said that someone will call me back with an explanation why I have not received my refund of $192.79 total, unit $149.99 and first month service.

After being told this, I opted to purchase a more expensive phone offering, two phones for $67.91 under the $35 a month plan. On Dec. 26th, I decided to visit another cricket location and found out that not only was my phone still in the system, but I could still add minutes to my old phone.

When I returned to the store that had given me the misleading info, the manager, a gentleman who identified himself as Mohammed refused to grant me a refund of my $67.91 and offered only to refund $35.00 of my money back despite the fact that I only made the purchase due to the misleading information that he had given me.

A heated argument ensued between Mohammed and myself and swear words were exchanged between us. Rather than have the incident escalate into violence, I left his store and went down to the cricket corporate office to file a complaint. In the meantime, I am stuck with 3 cell phones as a result of this person's being unprofessional and poor management skills.

He was too busy trying to get the account set up on the phone with someone one at that point to answer any questions. So I asked the shyster looking dude there why my total and his total didn't add up. "Oh, it is extra taxes on the used phone, federal taxes, not the normal 8.25%. Plus you pay $3 for paying here." Umm, no such thing as a federal sales tax on cell phones. So I made them stop in the middle of porting and told them I didn't want it and walked away. I had written my personal info down on a piece of paper and when I thought about them having my info, I got a funny feeling. So I went back and asked for the paper back.

"Umm, we gave it to your wife." No you didn't. "Yes, we did." No you didn't. "Maybe, it is in the trash." Okay, hand me the trash and I'll get it. "No, I gave it to your wife." No. Give me the piece of paper back. After five minutes of arguing with me about whether or not they had given me back the paper with my info on it, guess what? They had kept my info there on the counter behind the display. It was right in front of me, out of my line of sight and they just didn't want to give it back. Why? I don't know. I have my suspicions. Name, address, date of birth and phone number-- there is a lot you could do with that info. I asked why they didn't want to give me my personal info back when it was clearly right there on the counter in front of them where they could see it.

The slimy guy became insulting and verbally abusive, saying he wanted to kick my *** and I walked away at first but then I thought, "Surely, I ought to report this guy." I walked back and asked him for his first name and store number. Again, he became abusive, stating he was going to kick my ass and refused. I asked again and again he refused. So I pulled out my iPhone and was going to take his picture so I could forward that identification of the person with my complaint. Would you believe the *** snatched the phone out of my hand, put it in his back pocket and refused to give it back unless I went outside and fought with him?

I ended up having to get mall security and an off duty cop involved in order to get my iPhone back from him. It would have been a lot easier to simply reach across the counter and take care of things the old fashioned way, but my kids were there. Turns out this guy was the manager! This is the kind of slime balls Cricket employs to represent them. So I would rather not have a cell phone or do a prepaid phone than deal with this company.

My mother, daughter and myself all had the same phone at one point, and all three phones had the same malfunction. Shortly after we purchased them ($200 phones), you could only use the phone on speaker. Every call had to be made or received on speaker! They said that we all three must have dropped them or something, and that the warranty was void! Really? There were two other customers in the store with that phone making the same complaint that day. This is just one of the many issues I have had with this company.

Last night, at 8 p.m., they disconnected mine and my daughter's lines after I had made the payment at about 5 p.m. When I called to find out what the problem was, it took me two hours to get through to a live person. I had to play around with the prompts. It took 17 phone calls to get to the rep. After explaining to the rep what happened, giving him the confirmation number, reading him the confirmation email from Cricket thanking me for the payment, informing him that according to my online bank statement the payment was deducted from my account, and becoming very irate, he finally said that I shouldn't have used the website to pay because those payments take too long to post.

Mind you, they encourage you to go to their website to do online bill pay each time that you call! He then did me a "favor" and reconnected my service and gave me a one-day extension. He advised me to call the next morning to ensure that the payment got posted because the phones would both be disconnected again in 24 hours. I called a total of 12 times today, only to be told that their system is down (which happens quite often).

Finally, I was told that I needed to go to a Cricket store to have them look into my account because they "couldnt see any information on their screen." I asked the rep how she expected the store rep to be able to see it "on her screen." She told me that she had no answers for me, and gave me the address for the nearest store. I asked for their operating hours and was informed that they closed an hour ago. I then asked if she could put in another 24-hour extension, so that I could go to the store in the morning, but she declined to do it!

I almost lost my job over this because I am a contract nurse and am required to be in reach for my patients and company for 24/7. I also get $65/month cell phone allowance. Imagine how ticked my boss was when he tried to call me, and my phone was disconnected! I missed phone calls from my agency offering me work, causing me to lose over $800 in pay. I explained all of this to Cricket to no avail.

Now, I am sitting here waiting to see if my phone will be disconnected at 9:30 p.m., which is when I was "granted" the 24-hour extension. It is now 9:08 p.m. Night time is when I get most of my contract calls for work due to the fact that the shifts for nurses start at 5:45 a.m. These people are actually causing me financial hardship now! I plan to switch carriers towards the end of this billing cycle. This is the last straw. I will also tell everyone who will listen my Cricket horror story!

I have made travels to Michigan, at which point I went into the Cricket store, explained what I would be doing and they set me up with a plan for that month that included more roaming and less of the extra junk I wouldn't necessarily need during the trip. My bill remained the same and my service was switched back to my usual plan with no issue when I returned to the store in the city. They have fantastic in store customer service reps. If you have issues, they will accommodate you. Communication is important. Sometimes going online for the solution won't help. People can help though. Don't be agoraphobes. I think people forget that with the network system we all live by nowadays.

I asked her how much would the monthly bill would and she told me $97.00.

When I got the phones, I tried to make my blue tooth work and could not. I went to a local store and they said it would not work and sold me a plug in instead for $39.99. I charged the phones. I found that the charge would not last more than a day and one half. Two weeks later I noticed that the plug in they sold me was coming apart. I took it to a cricket store and asked then to replace it they said no. later that week, I asked if they could transfer my phone number to a phone I had used a sprint I was told it would be $55.00 to do that. When I got the money, I went to the same store and asked them to transfer the number.

They said they could not do it and sent me to the main office in the next town and to "flash" the phone it would cost $25.00 and to come back to that store and it would cost $15.00 to activate the phone. I went to the other store and they would do it for $50.00 and it would take 4 hours. I asked them to pair the phone to the new phone that the blue tooth was working on with Sprint. They worked on it for 10 minutes and said it would not work and they would sell me one for $80.00. I said no and went home.

I spent 15 minutes and got the blue tooth working. Towards the end of the month, I went online to see my bill. It read I owed $110.00. I tried to find a number in that site and there was none. I looked in the booklet that come with the phones and I was directed to call *02 so I called that number and after 15 minutes in a automatic voice loop, I got a man the did not speak English very well. He asked me the same questions that the loop asked he told me that there was a insurance charge on one of the phones. I asked him to take it off and he said he could not do it that bill but I would get credit on my next bill which was due on Nov 7th. So I checked on line on Nov the 3rd and it said my bill was $119.+. When I viewed my bill it said my bill was $110.00. At that time, I paid the bill online.

Finally I paid the $119.+ so my phones would be turned back on because one of the phones was for a 91 yr old woman and was told there would be a $2.00 additional charge, bring the total to $121+. Again I called the number went through the 5 minute auto loop before I was put on hold for 10 minutes. Once again, I was connected to a man that could not speak English very well.

He asked me the same questions I had answered with the automatic voice. I explained the problem that took 15 minutes. He then told me there was nothing he could do. I asked to speak to the supervisor. I was put hold for 20 minutes. When I finally was connected and again was asked the same questions the voice had asked. Then I explained my problem which took 15 minutes. She said she could not do anything about that but she would look in to it. By this time, I had spent 6 hours dealing with this. Once again, I tried to get a person to speak to. Again I was put in the automatic loop again and answered all its questions.

When I finally got a human again, I could hardly understand him. He told me he would take care of my problem. He told me to go to my bank and protest the charge and then call back the next day. I went to my bank and they said the transaction was pending and I should not have a problem getting cricket to adjust the charges. The next day I called cricket again going through their loop for 5 minutes before I got a person again. He did not speak English very well he told me everything was ok and he would make a note for the billing dept to adjust the bill.

By this time I had spent 12 hours with the company. Three days later, I checked with my bank and they reported no adjustment was make and my account was charged the $121+. I protested the charge. I once again called cricket. Again the voice loop, at this time it said my bill was still $119+ and if i pay the bill of $124, it would make my bill current. If not, there would be an additional on my Dec bill of an additional $124+. after 10 minutes of this a person answered. I explained to him the 15 minute problem. He did not speak English well either. he said my bill next month would be $105. I explained I wanted this months bill adjusted. He kept saying my December bill would be $105. When I saw he could be no help, I asked to speak to his supervisor. He hung up.

Again I called the loop that this time it reported all agents were busy and kept me in the loop no matter what I did. I called 5 times and was told by the loop the all agents were busy and put me back in the loop. By this time I had spent a total of 15 hours dealing with this problem. I finally thought this was not worth the hassle. I called my bank and canceled the protest. I feel that if cricket lies and cheats their customers like they did to me, they would make a lot of money with the lies of no hidden charges and good service.

I would like my over charges, the money that they charged me for phones they lied about that would not work with the plan I chose and my additional cost to make their phones work. That would be the $39.99 for the plugin they sold me and the $50. that cost me to have them flash the phone to a better phone and the five dollars. They cheated me out of and a guarantee that my bill will really be the $105 and promise me no more hidden charges.

Finally, they gave me a confirmation number to return the phone, but I had to pay for the shipping. One customer service rep. told me that I would be reimbursed for this cost when I received my refund. But, I never did. The month after I returned my phone, I got a bill in the mail for my first month, even though the first month was supposed to be free. I called Customer Service, and they transferred me to the billing department. I spoke to a Mary, and she confirmed that I could ignore the bill and said that she would make sure that my service was turned off.

The next month, I was paying my credit card bill and discovered that Cricket had billed me for another month and taken out the payment automatically without my authorization. I called several times that day before I got to somebody who could help me. He told me that all he could do was cancel my current service send me another phone. By then, I already had a legitimate plan with T-Mobile. I had a relative call on my behalf. After arguing with the Customer Service Rep., she was given a special number to call for billing issues.

They said that someone would be in contact with me in the next two days. When nobody called by then, I called the number myself. The rep. told me to fax in a copy of my credit card statement to a number, and my refund would be processed within 7-10 days.After 10 days, I called back, and they told me that it would take 14 days to process. I called back after 14 days after there was no refund. I was told that the refund for $42 had been denied, and that I was only to get $30 refunded to me within the next week.

I am now out $20 (between shipping back the phone and not getting my full refund for a service I never used) and spent several hours on the phone between trying to get my service cancelled, sending the phone back and trying to get my refund. Please, do not go with Cricket for your wireless service. I am not the only one with a horror story to tell about this company.

Faulty Equipment: From the first one (Jan 2009) of our two wireless phones did not work at all and the other one had problems. We had to send the worse one back right away. The new replacement phone did not work well either. The second one continued to cause us problems. All three of these phones were supposed to be new, yet we found that they still had information on them from the previous owner. Within less than a year, the display screen on one phone completely failed. The screen had no picture and only showed a distorted blob of color. After about a year, one phone was so bad that we could no longer recharge the battery. We had to use the other phone to recharge it. Eventually, both these phones got so bad that we could hardly hear each other no matter how much they were charged.

Substandard Service: Initially, we bought this service so we could communicate with each other when we were far away, on the road on vacation, and in the city of St. Louis, and here in Sullivan. At first, this seemed to present some difficulties. We often found that we could not communicate with each other, when the other was in St. Louis, either because of the poor signal or the phone indicating we were out of the service area. After a while, the service got worse. In little over a year, the same areas we visited before had continuously worse signals or reception problems, including the areas where we used to have an acceptable reception here in Sullivan. We went vacation and found that the phones did no work at all. We had hoped we could use these phones to talk with each other while we were on the road, in two different vehicles but the phones were so unreliable that, as soon as we got back, we cancelled the service.

Cricket Personnel: All along, we tried to communicate with Cricket Wireless personnel via their toll-free number, the Internet, through our Cricket Wireless phones--texting, or by calling the local corporate owned store. The most frustrating one was the toll-free number. When calling this number, we tried to communicate with the people who manned the phone lines. These people are in foreign countries and do not have a good command of English. When I asked to talk with a supervisor, and the supervisor got stumped on an answer to a question, they would ask me to wait then a few seconds later, they hung up on me. This happened on multiple occasions. I, more often than not, had to use our home telephone to call the toll-free number.

We tried to chat online and e-mail Cricket Wireless. At first, the online chat seemed to be the more useful way to communicate. Still, we were sent in vicious circles, and when our issues seemed to be resolved, we later discovered that they were not. Then, because of the poor quality of our phones, we could not access information which was on our phones, and which the chat line operator asked for. We could no longer use the online chat service, because our phones didn't work--the very issue we were trying to resolve. Our e-mails were replied to with a notice indicating that "this e-mail address is no longer in use," and we needed to call the toll-free number. Also, Cricket's website still refers customers to this e-mail address; an address which has been no good for a long while.

Trying to communicate using the cell phone itself through text messaging was problematic because the phone often did not work; they didn't answer our questions, and they referred us back to the toll-free number or the internet, which do not work. When both phones did not work, texting was out of the question.

The Cricket Wireless Stores are far away from us. The closest one, which is in Washington, MO, referred us to the corporate owned store in Fenton, MO, both over 50 minutes away. When we did talk with someone, we were told to call the toll-free number, access the internet, or use our text service. None of which work. One person, who seemed to sympathize with us, told us that he would find the answer then call us back. He never returned our call. We were also referred to the corporate store in Fenton, but they never answer their phone, and the answering machine refers us back to the toll-free number, which is the least effective way to communicate with them.

Cancellation of Service: The most egregious problem. I called Cricket, as soon as we got back from our vacation. We both resolved to cancel the service, because our phones did not work at all on the road; it was completely useless. When I called the toll-free number, they refused to cancel the service. Instead, we were subjected to a series of sales pitches. They suggested the way to resolve our difficulties was to get new phones and sign up with Cricket for another service period. We called and talked with four personnel in one day. This was especially frustrating because we had a sick child to get to the hospital, and we informed the last person, who insisted we extend our service, that our child was sick.

Finally, or so we thought, after a long time battering back and forth about cancelling the service, this person agreed and told us she would cancel our service. A couple of days later (July this year), we went on an extended vacation for nearly two months. We got back and never even thought of this issue, until last week when we noticed that they were still withdrawing money from our account.

I called them on the phone. Both the worker and the supervisor informed me that there was no record of my service having been cancelled. The supervisor said that she was going to help me then she hung up the phone on me - again. We threw our phones away, months ago and we haven't used this service since June. When I cancelled the wireless service, my wife was standing right next to me. She witnessed them trying to sell us the new service, their continuous refusal to cancel the phone service, and the eventual agreement to cancel.

Now, they are still taking money out of our account and refused to stop. For the last three months, they withdrew over $120. I have a combat stress disorder and this extreme aggravation has caused me even greater stress. They have stolen over $120 from us so far. Their refusal to cancel the service will continue to cost us over $40 per month for service which we do not use. Even if they cancelled it, the service agreement indicates they won't refund our money.

They are truly scam artists! I signed up only because of the $50.00 rebate, but I ended up paying the full rice, for a service that's slower than a turtle.

I demanded to speak to a higher person but I was unable to, instead I was harassed and they told me to give them another 72 hours. I advised how upset we were and to refund the entire amount we paid $16.86 and disconnect the phone. We would go elsewhere to have a better service. Before the call ended, Maria, the supervisor asked me for my credit card number so she could refund the full amount and it will be on my card in 7 days. That was 3 weeks ago and my money still is not on my credit card. I called Cricket last week and spoke to another supervisor and he advised me that he would have to look into this and asked to call him back in 24 hours. There is still no phone call as of today, September 9, 2010. Please help me get my money back. Thank you.

Last Thursday, September 2nd, the bank posted my September payment. On Jerry Lewis Telethon day, I drove out into the desert 40 miles and back for business. My kids insist that I always have my cell with me now that they have almost lost me. Later that same day (Sunday), I discovered that my phone was turned off. I too could not get a human being to speak to me and after being disconnected at least 4 times, I went back to the store I bought the phone at. They said my account number is not my phone number, so now I knew what had happened. Bank of America did send out the payment, but I had my phone number as my account number. I got hold of a human finally on Sunday afternoon and was told that my bill payment would be "researched" and all I had to do is take the printed bank page from my online banking to the local store.

(Again) Tuesday, I did it and I was told, "Okay, it has been sent to the company and your phone will now stay on because they will research the bill.” Well, even with the proof I brought them, my phone was shut off again on Wednesday morning. To call this treatment a nightmare (for a person with leukemia to have to go through this run-around and stress) is an understatement. I have a lot of hospital bills to pay and this $35 or so means a lot to my budget. Shame on Cricket for allowing this, and also for whatever group regulating the cell phone industry for allowing them to run free and purposely mislead and flat out lie to customers. I would hope that a lawsuit would be in the works against these companies.

The Customer service rep. (Jell) instructed me to go back to the store (8/12/10) to get a replacement phone. Upon entering the store, I immediately noticed several customers complaining and the person checking customers in being very rude (I later found out she was the assistant manager) not being attentive to questions and needs of people. I waited 49 minutes to be seen only to be told it was my fault that the phone was not charges and the guy, helped and the other rep that was helping someone else, starting getting involved with my conversation and had no idea what she was talking about, in the mean time her customer became irritated because she wasn't listen to her problem.

The operator that was helping me went to retrieve the assistant manager (Laura), who at the time was checking customers in; he relayed the story and she stated "This conversation is going to very short" we don't sale defective phones so you can either file another insurance claim or there is nothing we can do for you and then proceeded to walk away. This attitude was not only unprofessional but demeaning and intolerable. This woman did not let me explain nor did she speak in a quiet manner, she was practically yelling at me, I was so humiliated and angry that I asked for the stores phone number and continued to leave the store.

I have now consulted with lawyers of the Legal Aid Team and they assured me that if I want to continue with the case, it is surely to became bigger that just myself. At the end of the month I will no longer be using Cricket communications as my wireless provider, I have been a loyal customer for over 9 years and due to this incident I truly see how I am valued in the eyes of your company. I will be glad to take my business to a company that customer are valued and respected as your company and commercials are an oxymoron and a Joke to say the least!

I called cricket customer service line and spoke to JB, kimberly, Eddie, Valarie, Victor, and a few others after knowing that wasn't going to get anywhere with all of them telling me something different. I reluctantly ask to speak to a supervisor. Ii was on hold for at least 30mins and got Brandon whom I was told was in a supervisor meeting at 930pm. Wow! On top of that, he mysteriously sound like BJ the costumer service agent. Go figure. He tried to give me every excuse about why I am not getting service and gave me a refund for $12 for my Fla troubles. He even asked me if I was calling from my cell phone. "Mind you, I have no service."

He informed me that I would get a call for tech support in 48hrs. I didnt wait. I called back a day later and got Marie. She stated again that I was out of my service area of El Paso so I asked her if I was paying for nationwide cover just for El Paso and she reponded yes. So I asked if El Paso was a nation. It confused her and asked her to read from my complain that was recorded 36hrs earlier. Again, I requested a supervisor and was told that they were all in a meeting after refusing to hear anything she had to say and not get off the line, waiting forever a suppose it supervisor got on the line. I responded to the "supervisor" by telling her that they have more meeting than I do and I am in the US Army.

Again, she started to give me the runaround and telling me that I had no roaming minutes. But who gives a d**n. I had no service and didn't need roaming minutes because from my understanding Seattle is in this great nation. Needless to say, I didn't get anything but a bunch of con artist. Cricket sucks. I had less problems in Iraq.They are a bunch of rip offs and the government should pull the plug on this scandalous people robbing ghetto a** company, if you can call it a company. Buyer beware. You will definitely get ripped off. That's a promise. So don't waste you time because I promise you, you will have a problem or problems when you leave your nation, ie, your home location.

I received the A100 phone on 6/29 and called back the number given by Sales to dis-enroll and, again, I was continuously disconnected by Cricket's automated system. I called Cricket's customer service on 6/29 and was instructed to charge the phone. I ended the call with customer service, but was unable to remove the back cover on the phone to install the battery. There was no diagram or instructions with the phone on how to remove the back cover and install the battery.

I called Cricket's customer service and asked if someone could walk me through getting the back cover off the phone to install the battery. Two Cricket employees were unable to assist me in figuring out how to get the phone back off and told me to go to an authorized Cricket store for help. I was beginning to get the impression that switching my cell phone coverage to Cricket was turning out to be a bad decision because I had not experienced this much frustration with other carriers so soon into the new service. What would "down the road" be like? I requested customer service to give me the number for returns.

On 6/29, I called Cricket's Returns Department and obtained a Return Authorization number and asked about return fees. I was told that Cricket would be responsible for paying FedEx's return shipping costs. On 7/2, I went to a local FedEx store to drop off the phone in its original packaging and was told that I had to pay $11.48 to send the phone back.

I called Cricket's Returns Department while I was still at the FedEx store and was told by Cricket's Returns staff that "Cricket does not pay shipping costs for returned items under any circumstances." Cricket Communications, Inc. has failed to take responsibility for the inaccurate and incomplete information given to me by Cricket employees and agents acting on Cricket's behalf and refuses to refund the $11.48 I paid to return their wireless phone.

They will need a class action law suit against them. A lot people like having the unlimited service so they don't have to worry about going over their minutes. Cricket is a rip off. You are left to pay the bill or be without a phone. You go into a full service store and they cannot resolve anything but Cricket is always right. I think someone should really look into this and soon. I have to keep getting a new account which means new phone because of my job. It is unfair. It comes across unstable to my boss and peers because I have to keep changing my number.

One month later I have returned it to the original dealer who indicates the phone is working correctly. I have taken it right to the main dealer on Mooney Blvd because each time I attempt to call out or get an incoming call while at my residence it goes to roaming--even though I was promised I am a full coverage area. After much to do the salesperson admitted that her boss had just advised her that there is a "target" area (no longer referred to as a "problem” area) here in Visalia and I am smack dab in the middle of it. Where is the truth in advertising?

I went to great lengths to confirm, prior to this purchase, that I did in fact have coverage. Cricket officials are aware that despite their deceptive "coverage maps" that this is a black out area and yet it continues on. Again, I discovered this false advertising over a year ago and they are still using it today. Besides having spent countless hours waiting in line, talking to representatives, having representatives talk to their bosses and checking their official online site to confirm coverage, I have purchased their cell phone, it's accessories and their service and still have no phone service at my residence or anywhere around my residence for that matter.

In addition to that, the "new" phone they provided went bad within 3 weeks; some kind of charging issue where he could only use the phone if it was plugged in and charging. As soon as you unplugged it, it went dead. They told me this was a common problem with these phones and wanted me to pay $50.00 for them to fix it! I had already paid them $50 (for the replacement) on a phone that, when I bought it, was $150; and less then a month later, they were selling the same phone for $69.00. If you do the math, you can see that even with the insurance, I paid over twice what the phone was now worth and they wanted additional money. In the end, my son went to the cricket office in Clackamas (I avoid going there at all cost since it's almost always an hour wait!) and the manager worked out a deal with him that everyone was happy with.

Since March 2010 I have called multiple times about the billing issue. I ask for a supervisor and they won't give me one. I am required to go over the same information again and again every call. Each time, I get the assurance that someone will call me back. It's now May 23. Still no call back. I have called repeatedly over the last two weeks at different times of the day and night and am now not able to get through. The recording says all their representatives are busy and I get put in a loop. I sent them an email today, asking them to call me regarding this billing problem, though I doubt very much that it will do any good.

Here are the billings where they overcharged me. January statement: change service prorate from 12/23/09 to 02/17/10, $9.10 (should be prorated and a credit should be issued in the amount of $8.94). Monthly charge 02/18-03/17 for handset protection, $4.95. February statement: no problems. Bill was correct. March statement: change service prorate from 03/11/10-04/17/10, $6.19. I didn't change or add any services; this must be for the handset protection and if you look at the dates they charged, they match. Monthly charge (04/18-05/17) for handset protection, $4.95. Total amount overcharged: $25.03.

No other billing problems since then. They have not continued to charge me for the handset protection, but they also have not credited my account for the overcharges. I have had Cricket for several years and as long as I don't have any issues where I have to contact their customer service department, I've been pretty happy with them. Their prices for the services provided are very good, especially when you have kids. However, I can literally feel my blood pressure rising when I have an issue and have to call customer service.

Another problem is that I can't understand their accent. I have to repeatedly ask them what they said and let them know that I couldn't understand them, which just makes the problem even worse. 5/23/10: emailed via my Cricket web page asking them to call in order to resolve a billing issue. 6/8/10, emailed via my cricket web page: “I have been overbilled $25.03 in handset protection charges from 12/31/09. You canceled the insurance and let me know by mail. You then re-instated without my permission. I've called over 5 times on this since February and this is my 2nd email to you.”

I feel physically ill when I think about trying to call them again to resolve this. My blood pressure skyrockets every time I have talked to one of their representatives because they are hard to understand and I know they won't follow through. I'm very frustrated. It's now June 20th. I'm going to send another email through my "MyCricket" account. This will be the third email.

To cancel, I had to speak to 4 people who spoke broken English, two of which were trying to keep me as a customer. They also went ahead and billed me for the next month and told me they could not refund that amount, but finally relented after taking all the information they already had and making me fax them the information. I have had phones turn obsolete before they broke with other services and with Cricket, there was no service any of the time. I am surprised it took me so long to cancel.

The customer service is horrible. Just call and try to get a real person on the phone. I called in and when asked for the phone number to my broadband, it was disconnected. So the stupid computer couldn't pull it up, and if the computer cannot pull it up, you cannot get to a live person. The customer service is nonexistent if you cannot get someone on the line. I was told if I could not settle down, once I got someone on the line, they would end the call.

Well I just ended it for them. They weren't going to do anything to help me. I ended up paying full price for something they said had a rebate, in which they did not send me the full product, and then they were unwilling to do anything about it, because I waited too long. Does that sound like any type of customer service? Oh, and by the time they rejected the rebate, it was too late to return the product. I want to tell everyone how bad the service and the product is, and yet they have so much advertisements that any type of complaints get buried so far behind all their **.

Albert told me they were charging me because of what they told me it was for April. I don't feel like I should have to pay for their mistake and I also downgraded my phone and they didn't tell me at the time of downgrading that I was going to be charged $15.00 for that and they added that to my bill. Cricket representatives don't give you the information you need to know about the service. The advertisement is not informative. They say it is $35 for phone service and don't tell you about all the other fees that are going to be added- false advertisement.

I would not recommend anyone to get this service because of the false advertisement, poor customer service and dealing with people's attitude when you are spending your money. I get treated poorly every time I have to call customer service. It makes you feel like you've done something wrong to them. Instead of you being able to discuss your problem with them, they all seem to have an attitude and very short tempered. I think that Cricket is a big joke and needs to educate their employees on how to speak to and treat their customers because without us purchasing their service, they would not have a job. That is something they need to think about when they decide to mistreat the customers.

This has happen with a cricket cell phone within a 2-3 year time frame. I have never seen anything like this until now. Why is Cricket selling product that is not efficient in which is costing the customer so much time on research and money even though I have insurance on my phone. Cricket corporate offices in Chicago still wants a upfront fee $50.00 to get another phone or $35.00 to have it fix? Once again, Cricket is a great company, but now I'm extremely frustrated and curious about the components that's used in the Cricket cell phone that is causing the defect.

There has to be a way for me to sit down with a executive or VP of Cricket and show them the 2 phone I have purchased and discuss maybe these types of phones need to be taken off the shelves in their stores. The associates in the corporate office in Chicago on Cermack and Cicero examined my cell phone and he stated that there is no damage done on the outside of the phone. For $50.00, I could get another phone because I have insurance on my phone.

Now I'm thinking why should I pay for something I didn't break or the defects in the phone was not caused by me? I'm afraid that if I'm going to buy another new phone from Cricket and it's going to stop working again within 4-5 months time. The associate in the Chicago location on Cermack and Cicero stated to me there are no technical service facilities available in the city of Chicago. I'm like, "Wow!" I'm stuck with a bad phone again!

At the present time, I can't receive in or make out calls and my business really counts on this service and I would hate to switch to another cell phone service provider, but if it's gonna save me money then I will have to.

Thank you for taking time of your busy schedule to read my email.

This entire process cost me hours of talking to Cricket service representatives who could not help me, fighting charges that were applied to my account without my knowledge, being stuck with a $30 phone that doesn't work, and paying an additional $100 to get a phone that would have cost me $60 when I signed up. Plus I had to pay $15 for an additional ESN change. In summary, my losses are around $70 in hard costs, plus hours of work time I lost due to trying to get someone at Cricket to help me.

After speaking with a representative from internet support 1800 Cricket, I was directed to the store for a refund or product exchange. However, upon my arrival at the store, the program for the device was installed using the same model A600 device which was owned by the store. Even after the program was installed, the A600 I received from Cricket online still failed to work and I was denied a refund because the purchase was made online. After speaking with online representative Shane, I was chastised and denied a refund, sitting the broadband and refund policy. Then I was referred back into the store to exchange based on the warranty, and then I was informed there would be an additional charge of forty five dollars to exchange a product that was defective upon arrival.

I then contact the National Relations hotline, where I was assured my purchase price would be refunded and account cancelled, but she, the representative stated she would verify that information, she failed to get back to me as well. I called her at the same number, and was unable to reach anyone. I originally paid forty dollars, taxes insurance fees and shipping charges totaling seventy five dollars and forty three cents, I would like a full refund. Purchase price, shipping, insurance and taxes.

I explained that I am a single mother on a maternity leave and I am in need of the money that was taken from my account to provide for my newest daughter. I was placed on hold for 42 minutes before being hung up on. When I called back a few days later, supervisors refused to take my calls.

I'm still waiting for my money. I am stressed and my nerves are a mess from the mess they are putting me through.

I was told I would receive a mail in rebate for the modem and to fill it out to be reimbursed within 6 weeks. I never received this form. I called today Apr. 9th and inquired about the form. I was informed I would receive the rebate after 3 months and did not need to fill out any paper work.

I will not hold my breath as I fear I will die. Cricket Cellular should be banned from doing business in the USA either that or they should be investigated by congress. They use bait and switch practices which are against the law. This has caused loss of work time travel expenses, a clear violation of a congressional act and lied to by several employees. I don't want satisfaction because I know my losses is very minor but a class action suit should be brought against this company. Google Cricket Cellular corporate offices any number of ways and see what you get, nothing.

But two days ago, I made my monthly payment and the new month started yesterday but my speeds have not changed. I contacted customer service again and they told me that my 5 GB limit was exceeded (even though the new month started yesterday). I was told to leave my broadband off for two days and they will reset it.

First, how can they advertise it as unlimited if their is a 5GB limit (this includes streaming video which technically does not download to my hard drive) Second, why was the speeds not reset automatically when the new month started, and why is none of this information available in any of the paperwork I received on the day I bought my broadband card?

After talking to several telemarketers, they promised an $11 refund and that my next bill would be $23 with that. Fast forward to March 31, 2010, they charged me even more, $48.65 for the service that with adjustments, should have been $23. The explanation that they gave me was that I already got the first month free, what more do I want. (This was a promo that they were running with web purchases) I told them that they did not have the authority to go into my account and take additional funds.

They then said that the extra money was for online service. There is no online service on the phone. They cut off the text messaging (which was included in the $25 price) and told me that it was considered online. Apparently, I am not the only one that has this complaint with this company. They took double the funds out of my bank account, which was unauthorized.

Second visit, I took my daughter's phone in to have it checked; thought it was the battery. The same associate took the phone, checked to see if it was the battery. It was she carelessly dropped on the counter. I stated to her that dropping it wasn't going to help matters. She has a rude manner, stated it was an accident. At that point she just put the phone on the counter and went about her way. She didn't bother to ask if she could show us another phone or assist in any other way. I was extremely upset and walked out the store.

I turned around, went back in to ask who the manager was and she said they didn't have one. There was a young man sitting in the office and I asked him to come out to assist. At this point I'm angry and guess he could see that. He then stated to me that (she) this associate was the manager. She looked as if he did something wrong by telling me so. I told her that I would be making a complaint and that the store should be closed down or hire new staff! More damage may have been done to my daughter's phone by this careless manager dropping it on the counter!

They had two modems showing to order, but when I went to place my order, the modem I wanted was out of stock. So I said to myself, "Okay, I'll order the other." I did and the information on the confirmation order stated that the modem would be shipped on 3/3/2010. After a week, I went to check on the order where it shows your tracking number, but no information was there. So I called the web sales customer service and the representative said that the modem was out of stock and should be shipped on 3/16/2010. I would have it five days after that date. I advised that this was not acceptable as my Internet was to be stopped on the 13th March and the modem would be there by then.

I finally talked to a supervisor that did not do anything but say, "I am sorry for the inconvenience but there's nothing I can do." The modem that was out of stock when I made my order was now in stock but the supervisor said that she could not change my order. I am totally unhappy with this part of Cricket's service and would not recommend this service to anyone. I emailed their customer relations dept. and they advised me to contact the same department I already talked to.

So I am stuck waiting for this modem and additional charge from my current Internet service. If I have any problem with this modem, I am taking it to a Cricket store to do a face to face. Anyone thinking of getting Cricket's broadband, you should think twice as I couldn't go to their store as I would not get the same discount on the modem.

On my first two attempts, their site crashed and couldn't complete this simple function. Oh yeah, it still takes 48 hours to work its way through their system. Then I tried to pay my bill online but their system kept saying the address entered didn't match my billing address. This was ***. I called the 800 number specified, only to be told that it was for new account set-up only. So I called the number offered by that vmail robot. That one was even worse, an impenetrable maze of options, none of which applied to my situation. I was on hold for six minutes before being cut off and gave up after 16 the second time around.

The next morning, I was finally able to reach a person. To give them a little credit, he was at least friendly and tried to be helpful. Unfortunately, he had only the same [bad] system that failed the night before. So now, I have to go out of my way to go to their store and pay my bill in person. If they think I'm doing this every month, they're insane.

I showed Chris, the clerk, that I had made the payment as showing on my receipt. He said that there was nothing he could do. I needed to go to main Cricket store 10 miles away to get help. So I drove to San Diego, 92115 and walked in only to discover that the place was worse than the welfare office or the DMV combined. I had to punch in personal information on to a screen that everyone could see just to get my name called. There were people complaining everywhere as armed guard was half asleep at door.

I stood there from 7:30 pm to 8:30 until my name was called. I went to window told the clerk my story. He said that I need to go back to where I paid in the first place so my voice got loud. He said to have a seat and wait again for a manager and my name to be called. Ten minutes passed and my name was called. The manager said that he can punch in the $15.00 payment but it won't help because the office is closing now and the payment transaction won't be recorded until morning. I will lose my $5 and my phone will be shut off for 24 hours in order for the big Cricket office to receive and log my payment.

I go into the store today, 2/22/20. Well, before the free time ended, I find out I wasn't signed up for a family plan at all and had to pay $178. Instead of being signed up for family plan, they opened a second account! I had to pay $15 to downgrade my existing plan, plus a month of service and $112 for the family plan. I was literally charged twice for the same line! The girl in the store claimed she was the manager, which I seriously doubt. I called Cricket, got hung up on by one agent and bamboozled by a second. I asked to speak to a supervisor; he put me on hold ,came back, gave a different name and that he was the supervisor. First thing out of his mouth was I had overpaid and should have a credit. Before the conversation was over, I owed them. I had no problem letting him know that unhappy customers tell everyone and happy customers refer. Before I go to bed tonight, I intend to post on every available site that Cricket is a bait and switcher!

I paid for three months of an added phone line that I did not ask for. And they refused to do something about it but gave me a $5 credit. How can people do this and get away with this? When you steal from people on the street, they arrest them. But it seem like businesses can take from customer and nothing can be done.

When I tell them that I have never ordered the Internet, they flat out tell me that I had to have done it. They say that I either came in or I did it on the phone. I said, "Well, I have no car, and no way did I do it over the phone." Then they said, "You had to have lent your phone out." I said no way am I stupid enough to lend my phone out. She then proceeded to tell me that if I hit one wrong button on my phone, it will automatically set your Internet up. I am like, are you serious?

One wrong key gets hit and it could set Internet service up on the phone. I said, "Well, you must be getting a lot of calls from people like me and she said "Yes, we do." But they accept the fact that they hit a wrong key and pay for the Internet. I was totally floored. I would have to be so perfect not to hit a wrong number or key on the phone. This is an outright scam! How do they get away with this? Someone needs to put this cell phone company under investigation. I also asked if they could put a lock on it so it cannot happen and they said no.

Right there, this tells you that they are running some sort of scam and it's just not right or fair! I am disabled and live solely off of my disability check. I cannot afford to pay for Internet on my phone every month--that I do not want or use or even ordered! The gal I spoke to on 1/18/2010 at around 4-4:30 pm was Karen. They are so rude there at Cricket. The CSRs really need a refresher course on "Rudeness." It's so sad how they are taking a lot of people like me to the cleaners. I simply cannot afford to play their games and I wish someone would put a stop to it.

So I drove over to the corporate store and said the payment was posted at the location, but was not received by them. I told her the problem on this matter. She said she could not help me. This is the corporate store about issues and disputes. She told me to go back to the store again. I paid this bill there. $91.16 is something I paid but I do not owe. It is posted at the Red Bank store. "It is this store's fault," I said. Why should I have to repay again when the store failed to return my money to the corporate store?

I called customer service when I got home about this matter. They said someone higher up in management would call me back about this matter. Of course, no one called me back. I called again, stated the same. I should not have to pay for their mistake; twice the proof of payment is there. Help? I just want my money back. Customer service says there are no managers for this company?

I went through five different phone numbers to finally get told to call the first one that said he could not do. I asked to speak to a manager. Paula was the first manager I talked to and she said that Cricket will not cancel the order. I have to wait until they shipped it and then return it, and wait 30 days for a refund to my bank account. I asked her why they had not yet charged my debit card yet and they had not sent the phone out yet so there was no reason to not cancel it. She just repeated that Cricket does not do that so I asked for a number to call the corporate office and she said that they do not give that to customers and that I would have to email the headquarters.

I told her that I wanted to talk to a real person to get this taken care of right away. She hung up on me. I called back and got Jose, a customer service representative, and when I insisted I talk to a manager and not him, he hung up on me. So yet again I called back and Joseph connected me to a manager name Michael. He said the same thing to me and I got the headquarters email. I still have not heard anything from them, and now they have charged my debit card and still have not yet sent the phone out. Still, they say they are processing the order.

I called that number and could not understand the person for her heavy accent. To give her some credit, she did try to phonetically pronounce the words. It turns out my credit card had been denied. The reason was that the Bank had issued me a new card with a new expiration date. I provided the new numbers and thought it was over.

Not so soon! The New Year's holiday saw my mom's birthday without my ability to contact her. On 4 Jan 2010, I started over and finally reached a live person in the Philippines. She said she could not fix the error and she would get her supervisor. You guessed it, 7 minutes on hold and the phone went dead with a busy signal. I also emailed support two times and received a notice that I had already been served and the problem was resolved. It never was resolved. This is the worst customer service I have ever experienced anywhere. I do not recommend Cricket Cellular to anyone.

On Saturday, Nov. 21, 2009 at 11:00 am - Assistance requested: My credit card info had been updated - but failed to be processed by your personnel. I have attempted to correct this - impossible customer service. Frustrated. I wish to cancel my service completely.

Tuesday, Nov. 24, 2009 at 11:30 pm - I have had zero response in the last 4 days. I am very unhappy with Cricket. I wish to cancel my phone service. I also plan on cancelling my wife's phone service as well. I will be sure to spread the word how Cricket is to be avoided. reply.

On their website, it says that if you're out of roaming minutes, you won't be charged. You just won't be able to make or receive the call. But, on another section of the site under FAQS, it says roaming charges are 0.39 cents a minute, plus there are roaming packages available at a lower rate. Not only do I have a problem with this, but I wasn't told of this. I don't see it in any of the information that I was given and if you happen to notice the fine print at the bottom of the page, it tells you that your service could be affected by weather, location, signal strength and buildings. Okay, that's understandable, but why should I have to pay roaming charges on an unlimited service plan because my cellphone started roaming inside my house?! If you're not looking at your phone and you're at home, how would you know that your phone is roaming? This is what they call Premium coverage?

That's only the beginning of my problem with Cricket Wireless. If you're a day late with your payment, your service gets turned off. Yet they charge you a month in advance, plus you have to pay a $10 reconnection fee. If you pay in the store, it's another $3 just to make a payment. You get charged every time you make a payment by phone or in-store. It's $1.25 per month if you want a paper bill. Payments done online may not go through right away. So if you pay on the day the bill is due, you may end up with loss of service and a late fee, like I did. When I first signed up, my service papers said that my bill will be $66.94 per month. However, ever since that first bill, if then, I've been charged $67.20 one month, $67.39 another month, and so on, but never $66.94.

In August, I made a partial payment online on my account for what I thought was their "Bridge Pay". It turns out that they don't do Bridge Pay online and it could take up to 48 hrs to credit your account, so I was told. I currently have no service and if I want it back on, I have to pay the balance plus the $10 late fee and $3 payment fee, and then there's my next bill, which is due this month also. I asked about getting my billing date changed. They told me to go into a corporate location. I will, but I have a feeling they will charge me for that too or say I have to pay both bills, plus the next two weeks of service, before they can do it.

Another thing about the Bridge Pay, when I asked a customer service rep why my service was disconnected after I made the payment, he said that the payment posted the day after my due date and that Cricket does not offer Bridge Pay in the Chicago area. I asked why not and he couldn't give me a reason. But, he did say that if any agent told me that they did offer it, I was given the wrong information. On top of that, he had a bad attitude! The problem with his statement is that, you can do a Bridge Pay, but only in-store, and it's offered in Chicago. I know because I have done so. I called one of the stores today to confirm it anyway and I was told "yes, we do."

I also questioned whether or not I could leave the service off for a month and then resume service the following month. I was told no. Even if I did, I would still have to pay the previous balance and the current balance, plus the extra $13 for reconnection and payment. The way I see it, there shouldn't be a current balance because the service isn't on. They claim to be a prepaid service, but you're charged a month in advance, you pay for reconnection, and chances are, even if you don't turn the service back on, you're getting billed for it. They say that your account is suspended at first, and then terminated for non-payment after 60 days, but that's 60 days of service you pay for although you didn't have it. I don't think I had that much trouble with AT&T's prepaid service.

If that isn't enough, trying to speak to a live person in customer service is like pulling out a stubborn tooth! Your options are limited with the automated system. If you don't find what you're looking for, it hangs up on you, and the actual customer service number is not listed on their website. I had to call the sales department and request a number to speak to a live person after several failed attempts to get through.

My advice to anyone reading this: stay away from Cricket unless you have minimal wireless requirements or expectations and you don't care about the poor reception and shady service! Cricket offers unlimited service for a reasonable price because they find other ways to make you pay. Someone should tell them to remove their commercials because the only thing I feel is cheated and lied to!

She would not listen to my reasoning that it was because Cricket assigned the wrong area code in the first place that the number had to be changed. I then called an 800 number and was told the same thing by another representative. All of this calling up to this point took over one hour by the time I punched in number after number and was not able to get a live person. After the second representative told me the same thing, I demanded to talk to her supervisor. He was not able to give me a good reason why I should pay $15 for their mistake. He did finally say he would take $5 off of the charge and that I would only be charged $10 for their mistake. What arrogance!

I told him that my daughter and granddaughter both had Cricket phones and that after this incident, they would no longer be purchasing Cricket phones and by his charging me $10 for Cricket's mistake, Cricket would be losing two accounts. His comment was "Sorry, I couldn't help you. Have a nice day." This sounds like a pretty good way for Cricket to make money. How do I know that they don't issue wrong area code phone numbers to all their customers and make money off of each one of them? What a scam! All of my friends are going to know. Whatever you do, please do not purchase a phone from Cricket.

That week, I called Cricket in New Braunfels and they assured me that this would not happen again. Yesterday, again I received a call from a gentleman that was surprised I answered his girlfriend's new number. So, I explained that his girlfriend would have to go back to Cricket and get another number. When I tried to contact Cricket in New Braunfels again they did not know how to help, and said they were going to submit a "help ticket" and then contact me when it was resolved. No one ever contacted me. After I left work for the day, I went to the San Antonio 410 and 281 store. I asked for a Regional or District Manager to speak to and was referred to the 1-800-Cricket number. I explained that because I did not have a Cricket account any longer, I cannot get through to a live person using that number.

The woman at the desk then told me to use my phone number as the account number, to which I told her that it then asks for the last 4 digits of a social on the account and since it doesn't match any in their current system, the automated teller then tells me to try back later and hangs up. Then the "customer service" person told me I need to take it up with Verizon. I told her Verizon isn't the one giving my number to strangers and she said for me to call 1-800-Cricket again. I then told her that maybe legal help was in order and she said that was fine with her. At that point I felt it best to leave that "customer service center" before my head popped off. There we are. Cricket is handing out numbers that have switched and won't do anything to resolve this. Can anyone help?

After I gave her all my information, she put me on hold without even asking me. Then a man came on claiming to be a manger. He said they could not sell the Evoke phone at that price since that promotion code had expired. That wasn’t supposed to be a promotion at all. He said the price would have to be $321, the regular cost of the Evoke plus fees. I immediately told him very clearly and specifically, to immediately cancel the order and not put anything on my credit card. He said, “No problem, order canceled.” I asked him to make sure my credit card info is deleted and the order is not processed since we don’t agree to the price and my credit card information was obtained essentially by a bait and switch. To my dismay, the corrupt moron of a manager did the opposite. He put my order through. Six days later, a box arrived at my house via FedEx. The box showed a Distribution Center in Indiana as the sender, not Cricket. Therefore, I was fooled into signing and accepting the package.

I had to open the box to discover it was the cricket Evoke phone with a sales ticket showing my credit card had been charged $321. I immediately called Citibank MasterCard to initiate a chargeback. They said I should drive the package to FedEx and pay for the return shipping on my MasterCard, and we would also reverse that charge so as to force fraudulent Cricket Wireless into paying for it. I called Cricket Wireless and got a ‘Return Authorization’ number. I protested the requirement, that I have to waste an afternoon driving this package to a remote FedEx, and they should pay for a FedEx pickup from me on their nickel. The rep said he thought that was reasonable and would escalate the matter to another department that would call me back within 24 hours and resolve the matter to my satisfaction. Of course, they never called back.

Cricket Management and personnel are a disorganized mess. They are hungry to acquire customers in their new regions and their reps will say anything to ship a phone out with the hopes that you’ll remain a customer. Billing someone’s credit card without authorization or for an amount not agreed to is illegal. Cricket operates illegally, and regulatory commissions should investigate them. When I call Cricket, they claim they are not able to even know who the sales rep was that took my credit card info and processed my order. My Cricket ** shows a sales rep as ‘Anonymous’, which is just hard to believe. Google is rife with complaints about Cricket Wireless. Just have a look. Type in ‘Cricket Fraud’ on Google and you will be amazed. Do the same with Sprint or AT&T, or even Boost Mobile and you will see the difference. I hope that this complaint will go far, because Cricket has wasted my time.

There were two customers ahead of me. I looked at my phone and it was 2:07 pm. At exactly 2:37 pm my name was called by the man in a red shirt. I told him I would wait for the next representative. He said okay and crossed my name off the list. As I sat back and waited, I noticed the guy in red having a horrible conversation with an African American male the security guard came downstairs and stood over the black male. The customer turned away and went to the next representative for better service and it was not given to him at all - it was worse. The guard followed his every move.

She had a very poor attitude and it seemed to me that she didn't care too much about her job from all of her actions. My name still hadn't been called. After the guy in the red shirt was done with his game of solitaire, he called another name and took care of that customer with care. She was white and so was the next customer's name he called. He showed a lot of love and a warm touch to her. The security guard was still standing over the black male looking at him with a scowl and yelled, "They have the right to refuse service to any. They don't have to help you! You are nothing to them, so why don't you just leave?!" The black male said when he is ready. I myself am a service industry employee and cannot believe the unprofessional way I was treated. I understand they may not enjoy their job, but it is "their" job to give service with a smile even if it’s a fake smile. At this point in time, I am reevaluating paying my boyfriend’s internet bill. I believe I will go with T-Mobile! Please remind all of your employees that this is their job! A professional, friendly attitude is part of the job description! I am an African American myself and I feel that two black people today, male and female, were back in slavery day when whites are the only ones who are served with respect. I will never ever in my life be a Cricket customer!

The package containing the Cricket cell phone and Cricket A600 web modem arrived on July 28, 2009. When we were unable to complete the installation and activation of the modem, we contacted customer support and Eric worked for quite some time to attempt to activate the modem. Eventually, Eric went to the coverage map and found that, despite assurances from Rick, our address is not in the Cricket Wireless coverage area and so the phone and modem that were shipped to us cannot be used at our address. Yes, the very address to which the products were shipped! Realizing what the problem was, Rick transferred us to customer service for a return authorization. We then talked with eight more customer service representatives in succession (Drake, Dave, Freddy, Jay, Jenny, Blake, Lewis, Ivy and William) over a 20-hour period. None of the customer service representatives were able to generate a return authorization or a method through which the unusable products could be returned.

Since the charges for these products were placed against our credit card without our authorization (we authorized products that would work in our area, not products which would specifically not work in our area), we have declined that charge on our credit card as fraudulent charges. So, there is no issue of a refund at this point since the incorrect charge from Cricket Communications will be declined by our credit card company. The only outstanding issue is the return of this unusable equipment to Cricket Communications. We have offered to take the items to the Cricket retail outlet, but were told by many of the nine customer service representatives that this action would also require the return authorization, which none of the customer service representatives was able to produce. So, the phone and modem, which we have not purchased and which belong to Cricket Communications, are in our possession and we are unable to return them without a process which none of the customer service representatives are able to generate. They are clearly waiting until some specified amount of time expires which will force us to keep the unusable equipment.

I asked to speak to a manager, she put a gentleman by the name of Kelly on the phone who stated there was nothing they could do at no moment and did they offer to still send out the modems since I was already charged. I requested a full refund to only be told that I would have to go through a dispute process because they are not refunding. From July 2nd to July 8th, I have been calling only to be refused the refund. On July 3rd, I spoke to a young lady who ID’d herself as a manager by the name of Michelle. She informed me that Kelly was not a manager and she does not know why he ID’d himself as so. She promised a refund and the refund never came through either. She promised a return call, it never happened. During July 2-8, I have spoken to: Brian **, Jasmine, Kelly, Sueann, Michelle, Suzie (who hung up on me, charming), Rick, Chris (a manager who stated they will not issue a refund) and Nessa. None of the above has been willing to assist. They just kept passing the buck. In the meanwhile I sit here, with a loss of $270.69 and no modem to show for it.

With today's economy, $270.69 is not a quantity anyone wants to lose. I was making a sacrifice for my family's comfort. That is money I could have invested in paying a bill, or food.They are refusing to refund my money back and have not even delivered the product. I do not know what type of scam they are running, but it is not flying with me. I have also contacted the office of the Attorney General.

They tell you if you can't pay or don't want the phone anymore, just stop paying. What they also don't tell you that if you cancel the account and then try to start a new one later, they charge you whatever the balance was on your old account. That sounds more to me like a contract account and definitely not pay-as-you-go. Something else I wanted to bring up is I thought all cell phones even if the account is canceled or past due are still required to allow you to call 911. My pregnant girlfriend who was home alone attempted to call 911 a couple of weeks ago because of going into pre-term labor and she needed an ambulance to the hospital. When she did, she found out that it doesn't work and that's something that could have harmed her or the baby. Luckily, she was able to drive to my work so that I could take her to the hospital. I'm hoping this explains my problem with this company and that some action can be taken against them. If more information is needed or clarification, please contact me.

The economic damage is that I can't afford to throw out $120. But yet, I have to because of my girlfriend's condition and she needs to be able to get a hold of me if something goes wrong or 911. The physical damage or potential is that my girlfriend could have lost the baby if not being able to receive medical help in time or even she could have suffered medical consequences.

The billing computer or whatever did that messed up, I was told. So I called Customer Service who told me to pay a different amount, so I did. Then I later got disconnected. I emailed Cricket for help; they said to go to local office. I did, then I was told that they would not refund my money or give me services and that this was their policy because there are no refunds on prepaid services! So I just unknowingly gave them $181.52. Wow, how nice of me! And I had their broadband and 3 cell phones that they just shut off. I was using the net for printing my homeschool papers.

Anyway, apparently the computer did not understand a payment I had made and put it on something else. Is that not my fault? Give me my money or give me some services but why charge me reconnect fees for their errors? Also they did take off the services I requested but not the prices/amounts. So the bill is still high, but wait, they charged me $15 for each change that did occur on two lines. So there was an extra $30. Fine, but they need to remove the incorrect charges but did not. So, they told me I need to pay $106 to turn it back on for past due amounts. I paid $181.52. So the total would be $287.52. Wow! That's not cheaper. Before I left, he said to me, "You need to pay your bill on time(?)."

It's like it was for effect for the other customers that were there. Wow, it shocked me! I just left. Am I the only one this has happened to?

Today, I went to pay our bills. Lo and behold, they have an extra charge on there of $4.50. Not knowing where this charge came from, we had to drive all the way to this store (they couldn't tell us on phone). Upon arriving at store, I explained the situation to the person at the desk and was informed, "It looks like the operator made a mistake; she changed your plan." Well, when we asked to change it back, we were told, "Well, there is no way to do that. You have to just pay the extra per month to have the same service you had."

Apparently the plan he did have, he was grandfathered into, and since they made this mistake, you can no longer get this plan so pay more or have no voice mail. I was floored. If they are charging us more for their error, how much money are they making for errors? There are a lot of Cricket customers out there that are really getting screwed. With the economy the way it is, I'm sure glad they found a way to make a few extra millions a year by stealing from people. I think this is totally wrong. I was told there is no way to get that plan back. Since the operator changed it, that's all we can do. She was never supposed to change anything; she was supposed to fix something. She screwed up and we pay?

Cricket is probably making millions of dollars off their mistakes, while charging me an extra $50 a year to use their service because of their mistakes. It should be against the law. I would like to take a legal action and find out how many other people this has happened to. We have never been late w/ a payment, nor have I ever called for any reason other than this and they're holding me to their mistake. I'm shocked, livid and just plain confused. Please tell me what I can do so they can't do this anymore.

When I first bought the family plan back in December 2006, I asked if I could set my payment date for the 2nd of the month, sure that it wouldn't be a problem, but he didn't. He also told me that I could use the old phones that I had. I would have to buy new ones. I have been dealing with Cricket for over two years and it has been a battle. They either overcharge me, or add features that I have not authorized. When I ask to speak to a supervisor, there is never one available. Yes, it's nice that you don't have to sign a contract, but they seem to do whatever they want to your account. It's ridiculous. One time, when I went in to make a payment, the cashier keyed my Visa account number into his phone.

When I called and lucked up and got a representative on 2/10/09, I spoke with Martin, who advised that according to his system, all minutes were used. I asked if we could go call by call and calculate the minutes. Each call he read was 1:00 minute or 2:00 minutes, never any minutes and seconds, which sent up a red flag because I knew that none of my calls were exact minutes long, especially since I had read the call durations on each call. When I asked him about that, he advised that they round calls up to the whole minute. I told him that this was stealing and that they don't pro-rate the amount that the customers pay and that I would be filing a complaint with the FCC and I requested a supervisor.

After waiting on hold all of 15 minutes, I finally was able to speak with the supervisor by the name of Dan from the Philippines. Dan was really rude. I asked for their corporate address but Dan refused and wanted to provide me with an email address. Dan advised that her 120 minutes would not go into effect until March 1st, when her new billing cycle will come out. Who's to say that she will still be here visiting me in Florida at that time and even need the minutes then? I did get upset, and Dan disconnected the call. I feel that this is highway robbery. I will take this to a consumer attorney and see if these people can't be shut down!!! My mother is a very ill woman and needs to have her phone available to her. She has high blood pressure, and this has caused her blood pressure to escalate even more and her to become very nervous.

However, neither I nor the other party could get through for 2 days. He was unable to disconnect his phone so that I could in turn connect it. When I questioned the woman who could not help me if I could speak to a supervisor, she pretended that she could no longer hear me and hung up. This is the absolute worst customer service I have ever had in my life.

On top of that, the manager, Noreen **, said I should get their service that captures all my phone data and will transfer it to their system so that I will not have to worry about losing numbers. I paid for the service for just $2. No other option to make sure my phone numbers were saved was offered. I found there is a data transfer item on the web specifically for my phone that is able to do so though. They had none in stock, nor did they offer that option. They had me pay for the service of transfer and pay for the refurbished phone $85 (they do not provide new phones) I paid for the service. Then the attendant tried to transfer the data to the new phone. During the process, the manager went to lunch. The process took a long time. During the process, I asked for a manager. None was available the attendant said. I specifically asked if all my numbers would transfer and they assured me they would.

My contacts are very important and numerous. It was very important that the management knew the answer to this simple request and all exceptions they had experienced. The transfer was completed according to the attendant and I was given the new phone. I drove out the parking lot only to discover that many numbers were gone so I rushed back in and asked for a redo or for them to correct the problem. They only offered me a pen and paper to write down the numbers. I stood at the desk for 3 1/2 hours after getting the new phone writing down my 286 numbers by hand and the names they go with so I could transfer them manually to my phone. I lost hours at work and many more hours having to re-input the numbers in my phone. I still have not had the time to sit and accomplish this task.

During the process, there were times upward of 7 minutes where no one was at the front desk to ask a question. There was no manager up to an hour during the most crucial time of my situation. I spent over 4 hours there with the worst customer service I have experienced. Afterwards, the manager complained to me that I shouldn’t have raised my voice. I raised my voice because the attendant said I couldn’t write down my numbers because she couldn’t let the phone out of her presence. I told her to stand there while I got my personal information out of the phone. Also, the manager said I banged on the desktop with my hand. There was no one at the front desk and there was no bell for service and no one within earshot so I said hello and no answer. I then patted the counter to get their attention (I had to go to the restroom, I have diabetes).

I commented to the manager that if they had a bell or some presence up front, I would not have needed to get their attention. The only phone option offered to me was for me to purchase another more expensive phone and the manager said she could not guarantee that the phone numbers would transfer to that phone. I was totally at risk and I was totally inconvenienced. I asked for at least a $45 credit. She couldn’t guarantee it but would request it. I would really like to be compensated for a new and improved phone and a month of free service for the many hours of inconvenience and cost it took me to manually retrieve and input my phone information.

I recently received a text message informing me that my bill for Dec. 08 is due 01/20 and it will be charged to my debit card on 01/15. First of all, my bill should be no more than $51 on any month. Second of all, I was supposed to receive a (very petty compensation) credit of $15. In other words, my bill should be no more than $36. This is the third time they have screwed up my bill and I am getting tired of having to go over there and spend an hour trying to get them to straighten it out. They continue to assure me it is straightened out and it is not.

Cricket then stated there was a three day grace period and the option of making a Bridge payment on or by the 24th of each month, my phone is disconnected on the 30th of the month and the full Seven (7) days are not honored. If payment is made to them on the 30th of the month, they will either disconnect my phone on the 1st of the month or assess additional fees. Cricket cut my phone service off on 8/30/08 after my $36.74 payment on this same day. Please note that the balance (after the $20.00 Bridge payment)was $33.74.

Cricket Payment Centers: The Customer Service Reps at these centers will tell you the amount to pay, according to what is on their computers. You are not allowed to pay the amount that you know is due as they will not accept it. You receive a Thank You text message from Cricket, then they disconnect your services stating that you did not pay X Amount on your account. On these text messages received from Cricket are the acknowledgments of payments, which I still have on my phone as proof of payment along with my receipts. Cricket has continually denied me access to my online account, by not allowing my pin number to work.

Cricket representatives are not fluent in the English language and become upset when asked to repeat themselves. Please note how CRICKET has justified keeping my money after I paid my phone bill by saying is was a partial payment. - I will assume into the next month!

This has cut us off from family, friends and our business clients, along with our medical and legal contacts. We have had to purchase new cell phones and telephone service. Cricket still owes me $36.74. They should be made to pay the cost of the purchase of the cell phone as it is totally useless with another carrier.

I am within there guideline of a refund (I have not exceeded 30days or minutes) I am being told by cricket wireless's customer service that I have to go back to the store...the store is telling me they just go by what cricket tells them and that they state they have Excellent coverage in my area.

I am out basically the $45 that the store won't refund for a phone I was told would have excellent coverage that I have been unable to use. $45 for what?

this was 100 i have been waiting for the longest it has caused me to borrow money from others

I called the customer service number and was told there was nothing that they could do for me. They told me the only option that I had was to purchase another battery. I COULDN'T BELIEVE MY EARS!

I called kyocera and talked with a rep, I gave them my E-mail address and they were to give me a place to send the battery it never happened. Kyocera just forgot me and the call. I cant even make a call!

Night stand burned and material covering night stand. The fumes went throughout the house and even with ceiling fans and open windows, I can still smell it 16 hours later-- probably toxic?

I have been trying to call and search on line for some help from this company. They should be easier to access with circumstances such as mine. I would easily fax this information to them so that they can get his account shut down. Death of a child is hard enough...a person should not have to beg to cancel an account. I understand this is a prepaid account. The company should issue a refund retro active to his date of death.

The first customer service representatve supposedly faxed the info, turned my phone on, and it was turned off again. I have returned to the office SIX TIMES. I have been given the runaround and have provided them with concrete proof but my phone is still without service. There is no one to speak with over the phone or email online. I have not only paid my bill on time, I have taken 6 trips that are 15 miles away to straighten this out. I do plan to cancel my service but it is absolutely essential that this behavior by Cricket is known and provided for others.

With a personal loss of $130 which made the decision for me to purchase this cell phone and serice with Cricket comunications. I have wasted numerous hours of my days and nights trying to find a solution.

The tech told me I must have gotten my phone wet because there was corrosion inside the phone which was not covered by warranty. He said other than dropping it in water I must have left it in a humid bathroom, a hot car or used it while standing in the rain. I told him none of these things applied to me as it was winter, I did not use or recharge my phone in the bathroom and as I had not been working for 3 and half of the five weeks, since I purchased the phone I hadn't been standing out in the rain talking either. The repairs were going to cost as much as the phone cost me originally so I had my phone service disconnected.

My wife's phone was having problems as well. The technician adjusted her phone and called her number in the store, it rang, so he declared the problem fixed. A week later my wife received her rebate, but my rebate check was not included. I called Cricket to find out why and they referred me to the Nokia rebate claim center number. I was told that not enough time had elapsed for my rebate to have been processed even though my wife and her son had both received theirs, mine must have been processed seperately. I was told to wait an additional 4 weeks and call back if it did not arrive.

The next day I called back and they asked me to leave a message for a call back because they were busy. I said I would hold until I talked to someone. I cancelled my service on Dec. 30, 2001 after 3 days of trying. In January, I received a bill for Jan.27 - Feb.26, I realized the payment I made on Dec. 6 was for Dec. 27- Jan. 26 and called the toll free number and asked for a refund. I was told that someone would call me back within 5 days to issue a refund.

About 2 or 3 weeks later, I called the toll free line again; I was transferred several times and then told a refund would be issued and I would receive it in about a week. I was also given the number for the corporate office. I have called the corp. office and left messages several times and no one has returned any of them. Today I left another message and e-mailed them.

I informed them that I wanted a refund by March 8 or I was going to contact an attorney and the news channels. I also informed them that I was contacting you and the Better Business Bureau. I think 3 months of persistance should have resulted in a refund, if not the first time I called.