Cricket Wireless Reviews

I purchased a Galaxy Prime phone at the cricket store with the understanding that it would work with my ATT Microcell. Store manager assured me that "since this is ATT backed, it will work and if it doesn't you can return it". None of the above comments were true. It is 6 weeks later and I am still receiving the runaround. I spent $258 for a phone that no longer works and since I had to re-port my phone # back to ATT, I have no cricket account for warranty replacement. I survived a heart attack this year and that was easier to deal with than this current situation with cricket. Offshore 611 support is a joke. The defective phone contained data that was unique and irreplaceable.and pivotal in a civil action. I am hopeful that this will be resolved by the end of the year, but it appears that arbitration might be needed to make this happen.

I have never felt so unwelcome coming into a store as much as I DID walking into Cricket Wireless in DC. I was coming in to switch companies and two employees were just chatting it up. After a few minutes I managed to get one girl attention. She was giving me such a hard time and attitude. A few moments after speaking with her she goes back to her cellular device and is busy changing the music. She DID not care to help me. Neither of the two. I asked to speak with the manager but they said he wasn't in and won't be until a few days. I asked for their names [Julie and Janel]. I let them know I would be filing a complaint for their horrible customer service. I could not find a complaint section on actual website but I hope the manager sees this.

I purchased a new smartphone and agreed to port my current cell phone number over to Cricket. For this, I was led to believe that I would receive a $70 instant credit on my new phone. I completed this transaction online and noticed that I had been charged full price for my new phone. I called the company and the first time I was told that they couldn't cancel the order (I had placed it just 30 minutes prior) and that I would need to refuse delivery on the phone and then they would refund my purchase price. So I called back again and got the run around from a so called customer service person and after some begging I got them to transfer me to a supervisor.

I made a bridge pay paid for the first 7 days and then needed to pay the remainder by 12/13 by midnight. I went thru the app to make a payment and I received my confirmation at 4am. Mind you my phone was on all day on the 14th, so I'm thinking I'm OK. Today, I wake up, send out a text and all 3 lines are suspended. I call and they tell me I made the payment late and I have to pay $33 more to turn on my service. (I know I didn't make it late). The mgr starts to tell me "I can't take it from your word. I gotta believe my system. I can't help you."

On December 10, 2015 I was searching for a new wireless cell phone company, I was able to find one that seem as a good price for a phone at 19.99 and a good monthly service offer at 40.00. Except that I fail to remember a saying that goes like this, WHAT IS CHEAP NOW WILL BE VERY EXPENSIVE LATER. Not knowing what the outcome would be, I started the order following the prompts when I got to the part that they ask for your billing address, it advice that the address must be the address assigned to my bank card.

Cricket Cellular is garbage. Here's a link to 813 complaints about the customer service and network reliability: https://www.consumeraffairs.com/cell_phones/cricket_cellular.html. They need to be brought up on charged ms by the FCC! I bought a cradle/case for my Samsung Galaxy S5 and it was difficult to pop in and out of the cradle. I tried to return it but they said that there are no refunds on phone accessories. It's on the bottom of the receipt. Fine. I had it for less than 24 hours and no damage was inflicted upon the merchandise. Not even store credit! I was going to switch to their service, but after that fiasco at the Cricket store on 5162 Pearl Rd, Cleveland, OH 44129 and reading the reviews, I think not! So, if you have Cricket Cellular then you're one of the few lucky ones! Those thinking of switching don't, rethink it and read the reviews. Thank you for viewing and good luck.

I am not sure why everyone is complaining about Cricket. I switched to Cricket from Sprint since Sprint's bill was well over 100 for almost the same services, and I had no reception anywhere. I got a Nokia Lumia as the phone I had was not supported (No biggie. It is a smaller chain.). When I first started, the SIM card wouldn't work. Unfortunately, I was in my office and had to have someone walk me through how to fix it. It was such an issue that it even stumped the tech guy I was chatting with. He went out of his way and beyond to help me, from being on the chat for over an hour to calling me multiple times to make sure everything worked. After he got it fixed, he sent his survey with a personalized note saying I was a sweet person and a wonderful person to work with and I hoped I liked my phone. I've never had such personal customer service, even from someone who was overseas. I wish I still had his name!

I bought a new line with them and instead of sending me a universal sim card kit, they sent me a micro sim card which wouldn't fit my phone and now they want me to pay for the nano sim. So, even before using their service they want me to pay extra so that I can start using their service.

Not satisfied with phone service and customer service. I had quite a few problems with the phone service and customer service. I did notice in past that it is rated poorly on specifically customer service and I can see why. Their answers to my questions are very vague and they will respond with "We will find someone to help you" and put me on hold for a long time and or they also hang up on me. So I vote Cricket wireless along to be less than a star on its rating.

Cricket Wireless is not even close to what a good company should be and their customer service is about the worst I have ever encountered. I'm surprised AT&T allows it. Well, maybe not. Anyway, I ordered two phones from them on two different accounts. The phones were half off when I ordered, $100 each. For some reason my second order was cancelled after it was confirmed that my money went through and I printed off a receipt showing that. First I chatted to ask why. The first service rep said my card had insufficient funds. It has over $10,000 available. I said "no it's fine." He argued. I asked for his supervisor. He said I put in the information wrong or it was a bad card. Again, I have a print off proving otherwise. He said the first person already told me it was a bad card and argued again.

I paid $700 for a brand new Galaxy S6. After 5 months of service, I decided to pause my Cricket service and try out Project Fi. My friend needed a phone to use overseas on a vacation and I offered him my S6. I called Cricket to get the unlock code and they refused to provide me the unlock code because it hadn't been activated for 6 months. I loved Cricket. A family of 3 signed up due to my recommendation. After a stint with Project Fi, I was planning on going back (I had 20GB for $55!). After this stunt, Cricket has lost my business. The 6 month unlock rule is purely a cash-grab. There is no software or hardware reason for the 6 month period. A company that refuses to look after its customers is a company that loses customers. $700 and they won't let me use the phone the way I want to.

Was a happy Cricket customer. Ordered new phone on Cyber Monday. It was scheduled to arrive Thursday same week. Did not arrive. UPS on Friday says they just received it and they won't deliver till the following Tuesday. Contacted Cricket, they say "sorry, just be patient." Do not offer to help or work with me to alleviate the situation.

I added a second line to my account because I had an AT&T Blackberry and their site says they take all AT&T phones. I activated the phone, was charged $30 and they don't support Blackberry's. They would not issue me a refund and I cancelled my account. But a couple hours later I realized I had a spare phone and since I already paid the $30 I wouldn't get back.

Spent 900 on an unlocked phone to be able to have Cricket. I contacted Cricket on day one telling them my friends are getting my text messages 50 times replica and not getting my mms messages. They just got me going in circles, never fixed it. Come to find out cricket does not work in a cdma (Verizon) phone. Their customer service chat is mediocre and disconnects after two minutes. The representatives don't know English grammar and are useless. Since I've had issues from day one if cricket had been honest I would've returned my phone and gotten a cricket phone.

So many of the problems here wouldn't be problems if people did their research and/or used common sense. Cricket's got coverage maps, so look at them before jumping in. Where they do have coverage (which is most places, now that they're piggybacking on AT&T's towers). If you can't prove that an employee damaged your phone, there's no point arguing about it because 1.) You can't prove it, and 2.) If they didn't require proof, anyone could pretend that was the case and Cricket would be abused by greedy jerks. Them's the breaks.

CRICKET WIRELESS HAS THE WORST CUSTOMER SERVICE!!! I am set up with auto-pay every month on the 1st. All I wanted to do was update my debit card number online and they took an early payment without my consent. I talked to 2 reps and 3 supervisors, twice to my bank, and still got 0 help reversing or canceling the payment. I got charged an overdraft fee of $35 by my bank and was forced to pay Cricket 2 times in the same month! I was screwed over, all right before Christmas!!! I am done with this company and will be switching to Straight Talk!!!

Before I bought Cricket I verified that I would get service in my area. Other people complained of bad service, so I checked my area on the website map first just to make sure. It showed excellent service. After 5 phone calls, all to foreign speaking techs totaling almost 3 hours, none could make it work or get me a signal without building a new tower. I wanted a refund for a service I didn't get that was advertised as working in my area. If I drove a couple of miles down the road I could get service but not at my house as their map showed.

I have been a customer of Cricket Wireless now for about 6 months. The service is OK. I did have several outages over that time (mostly data) & a major voice outage up in Canada where I was unable to make/receive calls for several days after Canada roaming was supposedly included. Customer Service in that instance was a joke claiming Canada was not included. I replied for them to please visit Cricket's website to verify that & after 15 minutes they finally came back & admitted Canada is included. Spent 3 hours on the phone with them at our hotel on this troubleshooting my phone, etc.

T-Mobile customer for a decade. They wanted $40 (plus tax/fees) per month for 1GB. Cricket is $35 (INCLUDES Tax/fees) for 2.5GB - way better deal. So I brought my unlocked phone to Cricket. Total nightmare trying to sign up. Almost gave up but the last Cricket rep I spoke with really knew what he was doing and I was ready to go in about 20 minutes. I live in a Capital City, with T-Mobile, 3G everywhere, 4G now and then, NO 4G LTE at my house, 3G and it would drop in certain parts of the house.

Decided to go with Cricket for cheaper phone bill. Figured it's 2015. How could a phone company have bad service. I'm not expecting much in the first place for 35$ a month but I am entitled to receiving phone calls. Maybe even voicemails on the same day. Or not being locked out with more codes, pins, sim numbers than I thought possible. Which was great when I chatted with someone about what the sim is and they verified a number. Nope. Not it. I was locked out and the rep had me looking for a PUK code. After 20 min of looking I say I have no clue. They responded with, "Yeah.. I supply that number." So I asked, "May I have it then?? Please?!" Response: "Sure," click.. Hangs up.

When we moved to Colorado, we needed to save some money so tried Cricket Wireless. The service was horrible but we were trying to tough it out. I needed to change bank accounts on my autopay with them. The customer service rep, instead of helping me do what I asked him to do, canceled my autopay altogether. So, I went online and made a payment for $104. In a few minutes I got a text thanking me for my payment. About 20 minutes later, I got another text message thanking me for my autopay payment. I called to get my money back and then to cancel my account because they refused to return my money. They said I had to get it from my bank. I did what they said, and of course the bank wouldn't return it because Cricket already had it. Cricket STOLE $104 from me and I have nothing to show for it. Anyone who is thinking of using Cricket should definitely try to find a more honest and reputable company.

I was surprised to read all the bad review about cricket. I have been a user of cricket for about 5 years now. I have never had a problem with them. When I got my new smart the sim card did not work, I went to the cricket store and they got a new one from stock and it worked right away. Two weeks ago I got a virus on my phone and they removed it, no charge. I left smiling. Then I got it again, but now I know who had sent it to me. They didn't know they were infecting others. Went back to Cricket and they removed it again. No charge. Staff was friendly and helpful. I plan of staying with them and maybe getting a phone with a better camera. I have found Cricket to be fair and helpful. Am on my second phone with them. Upgraded from my first one.

I bought an expensive phone which works fine but as time goes by each new month it seems to be exhausting my data faster and faster which means... Guess what? We'll want more money cause you need more data. Customer service? Are you kidding, what customer service? Look at the other complaints on this site. Promises unkept, overpayments, no refunds. Hopefully this will catch the eye of a few State Attorney Generals who file a class action lawsuit. Cricket needs to answer to it, all that money they keep that was supposed to be refunded, hopefully they'll be investigated and some of those white-collar types will be brought back from the Caymans in handcuffs in front of their mistresses and tossed in jail, passports revoked.

Worst business I've ever seen in my life!!! Worst customer service. The guy michal that runs the store in Owosso is a jerk! Doesn't care how he treats people! I would never waste my money there! He will do anything to get your money and promise you the best deals but when it comes down to it he's not giving you a deal!! It's a wonder why that place is always hiring. He doesn't know how to treat his employees or his customers for that matter!!!

I switched away from Verizon to Cricket simply for the cost savings. What I didn't know is how badly the coverage really was in my area (SE MN). I ported my # back out one day after my $35 auto-payment came out, and Cricket refused to refund any of my money. Even Verizon refunded a few day's worth of what I pre-paid when I switched away from them. I can't tell you how disappointed I am with Cricket after all of this. I'm going to try to get my money back from my bank, but I kind of doubt that will even happen. Also, after switching to Cricket wireless, my wife and I were no longer able to send pictures to each other via text message. Talk about frustrating! We just had our first child, and we couldn't text each other pictures of her since she was two months old. I don't know why I waited six months to get rid of Cricket. I wish I had dumped them long ago. So frustrating.

When I started with Cricket a little over a month ago, it was a somewhat dubious start. I ordered the SIM card online because I didn't have to pay the $25 activation fee that way. When the card came with the adapter, it was really hard to get in, it was somewhat warped on one end. So hard, in fact, that I took it up to the store to have one of the CSR's do it so I didn't break it. I don't know how he jury rigged it in there, but it worked. A little over a month later, my phone stops working. This was my phone that I ported, not a cricket wireless phone. I go in yesterday to presumably just swap the cards out. No, my entire card reader is damaged and won't read a SIM card at all.

I signed up with Cricket in September because I was tired of paying the $85.00 for having one line with AT&T. I could no longer afford such an outrageous phone bill on a single pay check household. I was very pleased to find that the process was very simple. The sales representative was very helpful. I didn't have money at the time to buy a new phone so I brought in my Samsung Galaxy S5 that I was using with AT&T. I was curious if the phone could be unlocked. The rep informed me that AT&T and Cricket are basically the same company (AT&T does not advertise this) and that any AT&T phone is compatible and does not need to be unlocked. I only had to pay $40.00 for my service and I was assigned a number and on my way.

I was attracted to Cricket Wireless due to their offer of unlimited talk/text and 2.5GB data on five lines for $100. Unfortunately it was too good to be true. I set up an account and purchased one Cricket smartphone and a basic service plan as a trial before I added the additional four lines. To make a long story short, the service lasted less than 48 hours after activation and quit without explanation. Emergency calls only. Customer service blamed everything from a bad sim card to poor local coverage. But in the end had no idea what was wrong, and more importantly had no incentive to remedy the problem and keep a new customer. They refused to send out a new phone or refund the service plan fee that I never got to use. They made a weak promise of POSSIBLY refunding me the cost of the new two day old phone if they saw fit to do it. I'm not holding my breath on that one.

I called today 11/08/15, three times to speak to customer about "hot spots" that my new phone should have. But Cricket says that their network will not support my Motorola G phone. That their system still won't support my model phone. Although that had me buy new a new phone because they changed to a ATT system. I'm upset because I paid all this money and my phone still doesn't have a mobile hot spot service since March 16th 2014. I'm not impressed with the ATT acquisition of Cricket (as a long time customer of 10 years). They are not taking this transition for the customers serious. My service is worst since the new Cricket took over by ATT. My small business has suffered because I dont have the same services as provided by the old Cricket service.

I set up my account in one of their stores and asked to be set up for autopay. This didn't happen. I tried to call in for support and they said I needed a pin or to answer a question. They told me to credit my account I would need to drive to their store to set up those things. I asked to make a complaint and they said the only way I could do that was by writing in. Very unhelpful and a waste of my time.

This is cheap service provider because their all employs are un-informational and they pay them very little money. No supervisor or manager reachable. Whatever is programmed in their computer that's it. They cannot make any change. Once you place the order and hit the enter key you are done. Even if you call or chat right away to make any change you can't. No refund. This company is a big sucker.

Bought the sim card kit from GameStop and followed the directions to activate it online. Well guess what? YOU CAN'T!!! They want you to go to the Cricket store and pay an additional $25 activation fee on top of the $9.99 sim kit just to activate the phone. Says in their fee schedule that it is indeed FREE to activate online. But if they have it set up to reject all sim kits you buy from a retailer then you're bent over at the Cricket store to pay the $25 activation fee. SCAM CITY!!! Illegal??? I'll go with Lycamobile instead.

I purchased a new phone & ported my number. I was told I had 7 days to try the phone & plan. If not happy, return for full refund. I signed up for the Pro plan, 10 GB monthly. On the phone's history, 222 mb were used 1 hr before I purchased the phone. Another 1.74 GB were used on the hour drive home from the store. I called the salesperson and they stated there was a problem with data being over calculated and she would have it reset. She was unable to do so. She advised me to contact Cricket. I did so, they accused me of watching movies, which I don't know how to do, plus I was driving and told me to call the store. Needless to say, I returned the phone, there was an argument, the salesperson reneged on everything she said when sold the plan and I am out $100.00. Would never recommend this company.

I have a problem with Cricket wireless. They gonna tell me if I didn't pay the 7 dollars on my phone, they would suspended it. I didn't had that problem with no other cellphone company I had before. They need to change that.

I was so happy with Cricket. When I first switched they gave me an excellent deal on an iPhone and the lady was helpful. I have been with Cricket for over three years and have two lines with the company. I have been out of town for awhile and for the first time in three years I was unable to pay my bill when it was due. I called them and told them that I wanted to disconnect one of the lines but keep the other one active and was informed I would have to pay the full bill amount for both phones to make my account active again and then I could cancel my service for the one phone.

I ordered a second line SIM online and was sent a replacement of my current line instead. I called Cricket and was told that I must chat online instead. The rep online was dancing around the issue. It took over 15 minutes of communications to understand that the person behind the line is unable/unwilling to help resolve the issue. The rep stated that Cricket does not provide refunds. Him/her was "not allowed" to give me their rep ID or name, and I was not transferred to a manager as I requested. A total sham. This company should be shut down for not providing basic customer service. If you need a reliable provider, look elsewhere.

WARNING: SCAM. SAVE YOUR MONEY. DO NOT USE. Do not purchase any Cricket products or services!!! The service provided was horrible. I tried to switch both phones to another carrier and Cricket locked them with a Network code. Their reasoning is because I haven't been a customer for 6 months. However, I never signed anything nor was it disclosed to me that I had to wait for 6 months to port my phones to another more worthy carrier. These are phones that I own and paid for in full and now they are telling me I cannot use them anywhere else!!!

I signed up with Cricket because of their hotspot, but had trouble with getting it to work with customer service from the beginning. I called customer service many times, but with the exception of 1 time, I could not find anyone who could understand English to the point of being able to help. Then, 3 weeks after I activated my Nokia Lumia 635, the power button went out. I paid a $99 deposit plus $10 shipping to have a new phone minus the back and battery sent to me, with the understanding that I would be refunded the $99 once they had inspected my phone and determined the problem wasn't my fault.

I changed phone companies -- so no longer with Cricket. But they still took out the 45.00 out of my account. I called this morning -- 10/28/15 around 6:30, and spoke with the supervisor -- he refunded to put the money back into my account. I had changed companies as stated, so no longer with Cricket -- so they should put the money into my account.

I'm wondering if this is just a complaint site. When people love Cricket, they're quiet. I am trying this service in Idaho Falls. Bought the phone last week in the mall. I have had questions almost every day. And almost every day I stop by the Cricket booth and they bend over backwards to help me. They cease to amaze me. If this service holds out, I'll add more lines. So far I see no other 2.5GB service (per line) for $100 for 5 lines (with unlimited talk and text). And they use AT&T towers which are fast and excellent. So far I give Cricket 5 star for excellent service, coverage, quality, and choice of phones.

I purchased a ZTE grand X max with cricket - brand new phone, brand new service. Long story short, I never did even receive the phone. Check the shipping, it said returned to sender. Billed for a phone I never even got.

Cricket Wireless is inexpensive. I'll credit them with that. However, my complaints are numerous: (1) Customer rep lied about a rebate when I signed up. Refused to come to the phone when I called and other rep claimed that rep I dealt with was simply uninformed despite her pointing out a banner to me that stated the rebate. (2) I've tried to use their web site several times to modify information and to change level of service. The web site is very buggy and I've NEVER managed to use it to do anything other than a passive view of account information.

I have been happy with Cricket Wireless the one yr+ I've been with them. I have the 20 GB plan for $60 along with two more lines with 2.5 GB. I pay $130 (no tax, no fees), for the three lines. Cricket is a MVNO (reseller for ATT), meaning the customer service is offshore and sometimes clueless. The monthly savings comes at the expense of being willing (and capable), of being self-sufficient. Most issues can be sorted out with a simple Internet search (you may have to educate the CS agent). CW is a deal for the patient and resourceful.

I went in on a Saturday evening to ask about service plans & phones. I asked about using an iPhone 3 and if it would work on a Cricket plan. I did not have the phone with me, so told them I would be back on Monday. When I returned on Monday evening I saw the same salesperson. She tested my iPhone & it connected to their network. They asked me to make my payment so my device could be connected, so I paid! Suddenly my phone would no longer connect to the network & the sales tech tried different things & had the acting supervisor for assistance & they could not get phone to work, and after 2 hours of being there I asked for them just to give me my money back! I was told that is against Cricket's policy & that absolutely nothing could be done for me because both managers were out of the store.

I have had 5 lines with cricket for a year now and have referred well over a dozen people because of the service (coverage) & pricing. I've been very happy for the past year until I had to deal with the customer service dept (whatever country it's in) for the first time. I decided to pay only half month service this time since our house payment was also due which they told me was completely fine as long as I paid the other half within 7 days so I said "that sounds great". 2 nights ago I sold a phone I had and forgot to take my sim card out (no biggie right, buy a new sim...) so yesterday I went to a cricket store and bought a sim and then was told they can’t activate it (keep in mind this is for my main line which is my business line) because I was in "bridge pay" (which is still prepaid so I've already paid for 15 days of service and I'm only 2 days into it) and no changes can be made to my account.

We signed up for Cricket with 3 lines for our business. The first month they charged us double and would not reimburse us with the funds until we had evidence. The second month they charged us on the incorrect date and the third month I tried to set up call forwarding was given incorrect, unhelpful information, hung up on twice because I put them on hold while taking a business call and then was told by a lady that she didn't know what the problem was and how to solve it, even though in a few clicks on google I found out much more than she did in seconds. My personal opinion is Cricket capitalize on offering cheaper plans where you can instantly be on a network for a good price but after that the support and administrative departments at Cricket mess up the customer experience causing unnecessary frustration, confusion and anger. This company needs a revamp or to simply quit while they are behind.

Aug. 2015, I went to Cricket store (best friend in TX told me about Cricket). In the store were signs offering new customers to transfer from "other" carrier, $35 per month (unlimited minutes "day, night, weekends" and unlimited text (which I don't do), THEN extra discount if you sign-up for auto pay - would "knock" additional $5 off the $35). Well, they are not living up to their agreement. Unfortunately, it never occurred to me to get some kind of signed agreement showing this special promo - I believed they would live up to this - I didn't make this promo up.

I had to do three different orders through Cricket. The first time, I received an email about 12 hours after I placed my order saying that it was canceled. It didn't give me no reason other than my information could not be verified. I couldn't believe this. I figured that maybe I forgot the security code on my credit card, so I did it again. Same thing happened. So I called Cricket Wireless after the second order was canceled, and I was told that my credit card company had canceled the order, which then prompted me to call my credit card company. My credit card company couldn't figure out why it was canceled and all they could say was that the security code was missing, but it wasn't. They said the previous two orders would be refunded, to go ahead and try to order again, that it would go through. I did, and my order was canceled by Cricket for the third time.

I went into the Cricket store with two things. One, I wanted to resolve a voice mail issue with my Cricket phone. Two, I wanted to suggest a voicemail feature to management. The guy was irritated and said he just worked there, he was a "fix-it manager" as he called it. He told me to call customer service. When I asked if he could pass a suggestion on to management, and how when I call Cricket on the phone, I have trouble reaching the right department. This guy raised his voice and yelled, "do you want help or not?" He said I was wasting his time. I couldn't believe it, and I said "I'm wasting your time??" He then walked out to go get security and claimed I was yelling at him.

Exactly 10.30 pm 10-8-15 I called customer service to complain of bad coverage. "Well Mr **, you're in a good coverage area." So I asked for a free sim card, they said yes. I go to Okmulgee store to get free sim card. "Well, you have to pay for it." Went 10-9-15 at 2.30 pm then same day I get a text from Cricket, "You are in a low coverage area and we are sending techs out to improve area." But on October 16th I'm switching back to T-Mobile considering they just acquired a bunch of spectrum from Verizon. T-mobile I love you guys.

Do I just want to know, why in the world did I go from 4G and then go to LTE. I paid the bill and that usually sets it back to 4G because I had run out of data. But now even after I pay the bill it stays at LTE. It seems like after AT&T bought them out. Cricket sucks.

The new Cricket is Money Hungry and does not care about their customers! If you're an hour late to make a payment and their customer helpline is closed you're screwed and the $20 you paid already for the bridge pay? No longer matters because you have to pay the full amount. I miss the old Cricket, where they understood life happens! Oh but the new Cricket will waive the $5 fee, oh thank you so much. Better yet charge me the fee so they can stick it where the sun does not shine!

Basically Cricket stole my $700.00 phones and forced me to buy cheap terrible quality phones. Did this happen to anyone else on Cricket? I am thinking of starting a class action suit if others experienced this as well. Please reply.

I purchased a phone from a Cricket store. 2 days later, I took it back, told the man the problem, he rebooted the phone. Told me that should help, it didn't. Went back up there again and complained. He gave another excuse, so I called Cricket because I signed up for auto bill pay to which suppose to knock off $5 off the phone bill. They took the whole amount out, talking about crediting off next month's bill - typical. So I complained about the phone, she connected me to warranty depart.

Cricket Wireless has been by far the best prepaid service I have ever had. I've had all the major carriers- Verizon, AT&T, T Mobile and Sprint and since AT&T purchase Cricket Wireless, my service has been by far exceptional. I pay $55 per month for 20 gigabytes of data and I'm not about to leave them no time soon because my phone picks up at all the rural areas that other companies don't and anyone who's giving Cricket a bad rating is because they might of had a bad customer service experience but as far as service, as far as data, as far as coverage, Cricket is at the top with Verizon.

I switched to Cricket Wireless and decided to transfer my wife too. Went to a store. They started to do the transfer, but charged me 25$ for a activation fee, which is a 1 min job. They told me it could be done for free only if I order the sim card online. So I come home, and I need to activate a sim card that I did not purchase. I made a dozen phone calls, with no help, spent close to an hour arguing in the store explaining that I did not buy that sim card. The whole process took me like 2 weeks. I finally got a new sim online. Put it in my wife's phone. Called to activate it, but the person on the other side of the phone told me it cannot be done over the phone. And again I had to spent 45 mins to activate the sim.

I went to their store because my touch screen stopped working. I was informed that the store no longer replaces phones there and that I had to call customer services. After several frustrating teleprompts. I finally got someone live. I was told that my phone was under warranty and I had two options. One was I had to get an email shipping receipt to mail my phone back. That would leave me without a phone that I was still paying service for and not using. The second was to pay a 189.00 deposit. They will mail me out only the front of the phone, no battery and no back cover. I had to use the one I already have. Well I need a new battery, another story.

If you value your time and money please stay away from Cricket Wireless. I never try Cricket in future and I told my friends who are planning to switch to Cricket, don't make stupid decision, now everybody happy in Straight Talk. I had some problems for placing an online order, so I contact Customer Service. After pick up and say "hai..." they disconnect my phone 4 time in two days. Finally I'm able to reach their supervisor (David) after 45 min wait and transferring through 4 rep. I told him about the reason why I demand for a Supervisor. After few minute I realized there is no use for I losing my time and I decided to stay away from Cricket forever.

I recently bought a Samsung Galaxy prime at a Cricket in Harlingen Texas. My problem with my phone was only that they could not hear me very well, sounded muffled. I guess it was just the microphone yet when I took it back to them and it was within the 7 days, they made one phone call to each other and said that there was no problem with my phone. Now this did not happen to every phone conversation I had. All my settings were set high. I was very unhappy because now I'm stuck with this phone and all I wanted was to get the same kind of phone but a different device. My point is it was probably just a defective phone - they felt it was not a good enough reason to exchange. Very upset... they love collecting for everything yet can't try to make things right... Screw us customers.

I have written 1 negative review on this company. Now this is my 2nd! This company is run by people from India and you can't understand a freaking thing they say. If you start getting irritated with them then they speak in a worse language until you hang up and you still have your problem! Don't purchase a phone from them or their service! They keep adding plans and insurance and protection plans to your phone plan, ripping you off! WARNING DON'T BUY FROM CRICKET! YOU WILL BE SORRY!

In March of 2014 I purchase a brand new galaxy s4 from Cricket Wireless. I was informed that they would be switching services soon and I would be able to take my phone with me to the new service. This was in fact not correct. I found out a couple months prior to them switching over to the GSM service that I would have to purchase a brand new phone. Considering I just bought a $600 phone month prior to the switch this was a real inconvenience. Had I known that this is what I would have had to face I would have never purchased the s4 or even service from Cricket. 10 months prior to them switching to the GSM service I have spent countless hours with both Cricket Wireless and Samsung to find a resolution to me being able to use my phone on another service.

Company is no help in fixing problems! Take your money and you get messed up phones! No connection! Phone's constantly updated! Will not answer incoming calls most of the time! Apps don't work! DON'T BUY THIS PHONE Or CRICKET SERVICE! This is about as fair as I can be without using curse words!

Cricket wireless is a cheap phone services if you are on a budget like most of us are, it's a great start. But with that I will say this customer service with Cricket is horrible. I called their customers services to notify them of "Please enter training hours for a mistake made on their end", the manager argued with me, over talked me, would not listen to my issue. I tried to get a copy of their policy and procedures first off, no one could provide me any information in the store. I called 4 times and no one could provide me information on being over charged but yet the so call manager said he would give me but yet nothing yet nor could he explain. If you want cheap service ok. If you want a company that cares, go somewhere else. They will make mistakes but you pay the price. I won't be around any longer for them to not listen to me.

I had their service for about a year and a half and I brought my own device that had mobile hotspot capabilities. After the year and a half, the phone that I brought with me stopped holding charge and it stopped charging altogether unless it was actually turned off. (Not practical for business or personal use.) Since I had paid all of my bills on time with them from the start, I had a great deal of device credits, and when Cricket bought out Aio, they sent emails and text messages to have me choose how to redeem.

Cricket customer service has denied activation of my new phone, stating that I did not pay for it, and I am offended because I am no thief! I paid for my phone via debit card which transacted at the time of purchase when I placed the order on the Cricket website. I also purchased another phone the following day, as a gift for my sister. Cricket customer service told me that after my phone had shipped, my bank reversed the payment, and it looks like I did not pay anything on my account which is untrue. Then Cricket cancelled the second order I made on September 11, 2015 for the phone I purchased for my sister. So I re-ordered the same phone again, using a different card, on September 14, 2015 so that my sister could eventually receive her phone.

I would advise (Anyone) who is or has or currently using Cricket Cellular Service or any service connected to the company. BUYER BEWARE!!! Please do a google search on Cricket Cellular Service complaints and reviews before considering this service (If you would even come close to calling it a service!) I wish I would have done a search on this company before using this company.

Worse wireless company out there. Bought a HTC Desire. Now have been through 3 defective phones. 1st: sounded like water going through the speaker. 2nd: had to keep taking the battery in and out for the phone to even work. 3rd: keeps ghost calling people all by itself, also does 3 ways calls all by itself as well as pulling up maps all by itself.

I've been a Cricket customer for several years on the cdma network. I had great service. When they merged with AT&T I had to buy a new phone and switch. That's when my problem started. My phone can't make or receive calls. My texts often take a few tries to send. I drove to Pueblo CO, about 45 minutes from where I live, with no cell service. What's the point of having a phone if you can't use it away from home? This is why I switched from AT&T to Cricket several years ago. I didn't have good service with them. Other people I've talked to are experiencing the same problem. Time to switch.

I never had problems before now. Last month, I got a letter saying I had to buy a new phone because they were switching over to the new service, so I did. Two weeks after buying the phone, no one could hear me anymore. Went back to Cricket and they said the Mic must've been faulty and said since it was after 7 days I had to go through the 611 on my phone. Then was told I'd basically be without a phone for over a week, unless I wanted to fork out another $150. As soon as I can, I'm tossing this phone and switching to another phone company.

I returned one phone since it stopped working altogether. I then received a notice that the warranty was invalidated due to water damage. The phone was in a case so I found that hard to believe but assumed that they knew what they were talking about. I then started using my wife's phone. I noticed that the phone could not connect to the google server and therefore, could not download anything. I returned it under warranty due to the obvious software problem and they said the screen had scratches therefore was not covered. The phone is in pristine condition and no damage is evident. Obviously, Cricket warranty is a joke.

I tried to call to get unlock codes for both phones. They tell me no because there isn't 6 months paid service. If I wanted a contracted phone I'd gone with AT&T, Sprint, or Verizon. They hung up me, the supervisor. Then tried the chat thing, one agent just exited out and one talked but kept saying because of policies. ** please, I don't have a contract with Cricket. Still would not give me the unlock codes. I'm so done with Cricket and everyone I know I will tell not to use them.

I was a CDMA customer of Cricket for about 3 years. Because of the scheduled change over to GSM I had to buy a new phone and register for the GSM network. I received the new phone and attempted to activate it online. It would not activate. After 2 hours of various calls to Cricket and disconnects, I was told I had to go to a Cricket store to get it activated. The store said they cannot activate online purchases. I must contact the Corporate offices (Pittsburgh, PA).

Because of the takeover by AT&T I had to trade my Samsung flip phone for a LG Rock. 2 or more days to get messages, will not dial out on up to 10 tries, does not ring out or in most of the time. Difficult to impossible to get voice mails or be notified of text messages. In short, all things combined, I would be better off trying to use some dog poop, because reliably it stinks when wet.

The phone hasn't kept an full charge. The screen tends to jitter. I brought it back on Wednesday. I was told I couldn't return it and if they took it I would have to wait until it gets sent out before considering giving me another one. I paid for the phone and as a consumer am not pleased at all with the service. I work hard for my money for them to be so inconsiderate.

Purchased 2 phones and did a return and they told me I would get a refund minus monthly fees. Then they would not return money for cases and activation fee. Bought one day and returned the next day because of no service at home. Beware of Cricket Wireless at 7440 Louisburg Rd. Raleigh NC. They say one thing and then try to scam you out of your money.

FCC law says to get your records (incoming or outgoing calls) you must have a valid password, home address that is related to your account or come into a corporate store with valid I.D. Cricket on the other hand requires a court order to get your own records - this is customer service at its worst. They should be fined for not adhering to FCC law.

My girlfriend ordered a new phone from Cricket and they said it would be two day shipping. After patiently waiting ten days, she called Cricket to ask them what the holdup was. She called multiple times that day. First she was hung up on and then they kept transferring her between departments until they hung up on her again. Then after four more days of waiting, I went ahead and called them on her behalf. I was also given the runaround and hung up on. I called a second time and started off by asking the "customer service representative" his name. I think the fact that I now knew his name was the only reason he was willing to help me.

Went to phone bill and told they could no longer provide service to my BlackBerry style phone, I purchased through Cricket. Was given a phone as part of a trade-in. Looked nice/modern design (ZTE), but quickly discovered problems. Returned to the store and provided me with return policy... after 7 days, you are out in the cold. I made it under the wire but offered same style phone. Issues: The speaker couldn't hear the other party speaking; sent a text to family that showed another telephone number from my contacts; auto dial when the contact was not intended. Manager was generous (worst customer service EVER), offered new phone but I have to pay a restocking fee. Basically, they'll sell crappy phone again to some unsuspecting soul.

I went to the Haines City, FL. store and purchased a phone last Friday 08//14/2015 at 12:57pm and they explain to me that I have 7 days to change it if I am not pleased with the phone. I wasn't - phone did not fully satisfy my needs and went Friday 8/21/2015 to change it because I am a truck driver and I explained to them and they told me Friday is ok. But when showed up the manager immediately said that 7 days passed the day before and he couldn't do anything for me. I even call customer service and the person explained to me they cannot do anything because they are just employees!!!!!! How 7 days from the purchase day end up with 7 days?? Well they count the day I purchase the phone but I went there at 10am... So they say is the policy but the paper state that is from the purchase day and time. Thanks Cricket for let down a customer for you guys been an employee.

Cricket Wireless is unprofessional & unfair. I purchased a phone from the company not using it for 2 days, decided to return it because they had no type of insurance for the phone. They kept the month service plan & taxes. If I had not touch the phone AT ALL I should have been returned ALL my money. Looking at these reviews it only a matter of time.

They use to be good for what you paid for but ever since AT&T joined up with them, their service coverage is THE WORST without a doubt, at least in all of PHILADELPHIA! I was lucky to even get 1 piece of a bar whenever I'd enter a building, including my HOME & WORK and they TEACH their CS Reps to LIE!!! They commit FRAUD!! Tricked me into giving my Name and pin telling me it's the ONLY way to turn off Auto Pay and AFTER I DID the ** Kath ** asked me if she could access my account to send me offers etc and it was my choice. When I said NO she said then "I cannot do as you asked!"

I bought a phone in Bloomington Mn, I was charged 198 in total. I paid 60 for service after 25 for activating. 2 weeks, the phone was very slow after it shows I used all data. I called them and they added 1 gb since I'm new and it's 2 weeks. Now the videos are playing with the words coming after the person stops talking. Just like the older Chinese movies. I used to pay 60 at T-Mobile and everything was okay. Now I'm stuck with the worst service ever. They did told me it will take 6 months to unlock the phone. T-Mobile told me Cricket phones are too messed up to transfer to their service. The government should recall cricket and fine them heavily.

So I left my AT&T postpaid account in May and went to cricket after the full switch was implemented. And I found it to be quite remarkable for the price. (Sounds like if you were with them before AT&T absorbed them, you got completely screwed in the transition.) You have to know what you're getting into first though. There a handful of key things you need to know, and you'll be very glad you went with them... if you make sure it's right for you.

Good Day All. I have been with Cricket Wireless for over 10 years and have been happy with the service and customer service until they were bought out by AT&T wireless. In the past month my wife and I received ads in the mail about bringing our old phone over and receive credit for another phone. Well we decided to go to the Cricket dealer store located at 21929B Katy Fwy, Katy, TX 77450, and phone number (281) 395-3733. We spoke with the clerk/owner in the store and he informed us that my wife can trade in her Samsung s4 (not even a year old) for another Samsung S4. When we asked what the difference was, the clerk told us that it is only the SIM card that's changing from CDMA to GSM. Great, I thought "What an awesome deal - S4 for S4 even trade." Well we took the phones home and yes I even bought a phone for myself. At $50 for per line why not?

Last month I replaced my old phone (a Huawei Mercury) with an HTC Desire 510. It was required because of a change at Cricket. At the time of the upgrade (July 7th) I was assured that my auto pay would remain in place and there was no mention that my billing day would change. Today August 12, my service was suspended. I called to find out that my billing date was now AUGUST 12th so in addition to other questions I asked the representative - the most important question is "why have you suspended my service if billing is now on the 12th?" The representative had no explanation.

I have had Cricket for a while now and I have experienced mediocre service and nothing so serious as to make me furious. Well since they needed to switch the old Cricket to new I attempted to make a bridge pay like I've done for 17 dollars a line... which is absolutely ridic. I had realized my service was just terminated completely so I called customer service with my now off phone, and was told I could just go into Cricket store, pay 99 cents for a new Galaxy 4 like I have plus a month's service. I was a little agitated but I figured "okay, I'll go in and see what happens". Well I go to the Cricket store and the employee working there told me that I was entitled to a free phone and didn't have to pay anything but my plan upfront. I did not have the full amount of money to do it that day so he offered to hold the phone and he assured me someone the next day would make the switch for me.

I has a sim card activated $15 fee. Ok no problem but when sim card was wrong I deactivated card. I wake up to a $39 charge and 5 phone shut off after just paying bill for all phones a week ago.

A company doesn't gain the trust of their customers by locking their phones while they sleep. The "NEW" Cricket bricked a $350 phone that I had for just 12 months. I had been with Cricket for several years and LOVED the service and always paid my bill. Then, AT&T took over and one day I just woke up and with no warning my phone was locked. I paid all that money for a phone I loved only to have it turned into an expensive paperweight. I can't even retrieve what I have on it now. That's NOT customer service. They won't make it right either. Shadier still is the fact that I posted this on their Facebook (saying nothing rude) and they didn't address the problem, in fact they just deleted my post and blocked me!

First I went to the Cricket store to switch from AT&T to Cricket. Austin ** the sales person at the moment told me that I'm getting all the services that I use to have with AT&T plus more data and hot spot free for $100 a month for 2 lines. He told at the store starting August 7-9 I will have the hotspot available of which it wasn't true, because I call the 611 service and they told me that I have to pay another $10.00 extra per line to receive this service plus my device iPhone 5s is not even available yet to get this service. 611 representative rejects to give id # so I can ensure that I spoke with someone. All he said is "I'm sorry for the misunderstanding but we can't do anything about it. If you want to switch carriers again is up to you but we can't refund any money you spend with us." Hope someone can do something about this because they just give false info to new customers.

I have been with Cricket Wireless since 2004. I have upgraded my phone several times. I went from a LG Envy1 to a ZTE (Garbage phone) to my current Samsung, which is user friendly and I love. I paid $300 for this phone 1 year ago. Now, since AT&T bought Cricket, my SIM card does not work. I keep getting texts from Cricket regarding the 4G upgrade and that I need to get another phone.

Feb 2015 issue of Consumer Reports rates phone carriers. Cricket doesn't even show up! Big surprise. Always pay with a credit card. If you have problems with ANY company, dispute the charge. Keep complete and accurate records to back up your case. DO NOT ACCEPT LIES, LOUSY SERVICE, ETC, ETC. FIGHT BACK. There are too many competitors offering better service.

I took the phone home and inserted my sim card and my SD memory card. It read my sim card but not my SD card with all my pictures and contacts on them.

I have purchased three phones from Cricket in a 3 month time span. And not to any fault of Nagy own. The first phone was a ZTE and I had to turn off WiFi then power cycle the phone in order for me to have service. Took it back after 2 days and was told I have to pay a restocking fee because it was considered used because of a screen saver they put on it. The second phone galaxy grand prime the screen kept glitching. Took it back and got a replacement which the camera does not work. Called customer service. The only way they can fix it is if I go two weeks without a phone with no replacement. Something needs to be done. They are a complete rip off.

Worst customer service ever -- it seems like they just make things up as they go along. In my case that they can't refund over payments.

I filed an insurance claim. Got my phone. Tried to activate it. My phone has no service. I called, been hung up on 3 times. Went to the store. They have no clue what's going on - even the supervisor has no clue. Don't know what to do?

Just wanted to say their data speed when you have no 4G left makes the phone almost unusable. It is that slow. Sometimes it will not even let me update my application. If I were at&t he I would do something. It makes them look bad.

Yes I’m so frustrated with Cricket wireless also. I was having problems with the service right at home calls always dropping or not being able to pick up bars. Spoke with them they told me I might have to step outside of the home. Well I live in AZ where is 110 degrees outside who wants to talk on the phone outside. Went to their shop on Higley road had a Galaxy S3 smartphone at the time manager said it was the phone was not a 4G LTE so I traded the phone in for a Moto which is a piece of ** and service is worse now than before.

I love the bang for the buck! At $35 a month with 2.5 GB of data this plan is sufficient for most people (unless you're a teenager) lol. I travel all over the country for work and have not been anywhere I didn't have service. Keep in mind that your phone does make a difference. I use a Huawei Ascend Mate 2, it gets great reception. My wife has an HTC Desire 510 and it consistently has 1 fewer bars. My total cost including the $200 dollars for the phone for the year is $620 dollars. I have had no issues with internet connectivity, streaming video, or music. Customer service leaves a little to be desired though, I found this to be the case with most carriers due to outsourcing. Auto pay works like a breeze. All in all we are extremely satisfied with Cricket. The savings from our previous Verizon & AT&T are $210 & $170 per month respectively.

This is the worst coverage of any cell phone carrier. I can use my phone and 5 minutes later no coverage in same stop in Belvedere, Sc. Repeat, same spot.

I started on October 11, 2014 with Cricket. They were unable to give me my old phone number with the device I purchased because they come with assigned phone numbers. I had this phone number for 10 years and wanted to keep it. They told me to come back in a month and I could pay for my old phone number to be connected to my device. I settled for their assigned number and came in at the end of the month (the 30th) like they said. I was not given an account credit for the 10 days I didn't use the assigned number and getting my number cost the price of another phone. I went ahead because I heard Cricket had improved and was a worthwhile company now to deal with.

I was sent an iPhone 5 by my sister that had been with Verizon. Somehow it became locked by Cricket Wireless even though it was never used on their network. They have refused to unlock it and have been totally useless. They should be put out of business and sued for basically making my phone useless unless I want to use their network. The FCC has been useless. I am sure at some point there will be a class action suit against Cricket. Stay away from them, they are horrible!!!

I bought my phone from Cricket for $150 less than a year ago. A little less than a year later, it started being very quiet either for me or the person on the other end of the phone for no apparent reason. I only bought the phone at this extremely expensive price (it was not very good) because I was assured of a warranty if it was defective. I contacted the Warranty department, and was told my choice was to go without a phone for about a week total and get a replacement if my phone was not deemed damage due to "customer abuse", or pay $50 + shipping (the phone had dropped dramatically in price by this time) and get it refunded if my phone was deemed not damaged due to "customer abuse".

Sold iPhone 4s with 32GB paid higher price than 16 GB version. Find out only 16 GB. Cricket refuses to resolve matter to my satisfaction. State they will sell me another phone and give me a credit. Cricket has not carried iPhones since October 2014 due to multiple fraudulent misrepresentations and no tech service available for apple phones. Refused to unlock phone, to take elsewhere to get another service. Cricket contract to provide lifeline $15 month discount. Failed to do so while using my personal information to provide others not eligible with the service I qualify for.

Purchased and paid in full for a new phone and plan online. Chose the Basic plan and a decent phone. After it arrived was unable to activate because "There is a balance on your account. Please log in or register to learn more and pay your balance so we can get your new device activated". I tried to log in using my credentials, but received another wonderful error message, "You can't log into My Account because your phone is not activated yet." Apparently Cricket decided to create a loop of login errors--you have to log in to fix/see the problem, but you can't log in until you fix the problem.

I purchased my HTC phone on Feb 28 2015 and on June 2 I couldn't talk on it or hear the person I was calling. Sent it back to Cricket and they returned the same phone saying it was CUSTOMER ABUSE. What the heck is customer abuse and they couldn't give me an explanation. I'm done with Cricket… been with them 10 years!!! They didn't want to give me another phone… plain and simple.

I bought a phone for my son from Cricket in Vacaville, CA. 2 weeks later it broke. My son went in the store - was told pay 40. And he could have a new phone. He went back in 2 days later and was told to file the insurance and get a phone would now be over 100. I called the corporate office and was told 20. This has to be the WORST company I've ever dealt with. Who runs this rip off company. I doubt they use Cricket. I know the store in Vacaville is simply throwing out dollar amount to see how much they can scam off the customers! For a new cell phone company they certainly don't want to keep their own customers. Run to other carries that don't just see how much they can gouge from you! They deserve no stars!

I received their usual text alert about when the bill would be due. I then, paid my bill on time. It cut off last night around 1 am and I paid at 4:38 am. It's now 9:29 and my phone is saying the service is suspended. It always does this. I don't know why it continuously does that and when I call they try to tell me I haven't paid. I'm not sure if they are trying to just get more money out of me and whomever else they may do it to. Cricket doesn't have good service as a whole. All these phone companies brag about coverage. I'm not sure what coverage Cricket claims to have but whatever coverage it is, isn't good at all. Since I've been with Cricket, and paying a bill, it always cuts my service off the same day, hours later saying I didn't pay. And they always say I need to pay before offering to look into the problem and turning the service back on.

I just upgraded from an old flip-phone to a smartphone after having been a Cricket customer for many years. I've always been happy with their service, until now. With my smartphone, my calls are dropped constantly when I call from home, and people I call have trouble hearing me when I am at home. I've never had a smartphone before, so I thought, maybe there is a problem with the phone or settings. Cricket told me the problem is most likely that, with their new network, there is weak coverage in my area. When I asked what the solution is, other than to move, they helpfully suggested that I make my calls when I am not at home. I was flabbergasted. No, actually, I prefer to make my calls while at home.

I had my son's phone on Wireless Republic (which uses Sprint) and the coverage was terrible. My phone is with Verizon because they have great coverage. When Cricket got bought out by AT&T, I thought this would be a great time to try out the AT&T network without have to sign a contract. I canceled my son's Wireless Republic service and got him setup on Cricket. The coverage is pretty good, there are a few spots that my Verizon phone works but his is iffy and vice versa. So far I am very satisfied with the service.

I ordered a phone from Cricket on a Friday early in the day because their website states that if you order before 5pm Pacific your phone will ship that day and come on 2 day delivery. I got my confirmation email right away and never got an email with a tracking number, so I called customer support the following Monday and was hung up on twice and on my second call was told UPS has my phone and it would be delivered on Wednesday. After I checked with UPS and found out they gave me a fake tracking number I called back and was hung up on again.

We had 5 lines with Cricket. One of the phones was lost so I called in to request to suspend the line and payments for line until we found or replaced the phone and called back to reinstate the service. Months later, the remaining 4 phone lines were canceled and transferred to another Phone Service Provider because the reception was terrible for our locations. Long story short, Cricket continued to charge $40 for the service via autopay on the remaining "suspended" line, despite the request to suspend the account and later, despite the request to cancel the account. I called to request a refund. Cricket's poilcy: Prepaid service = NO REFUNDS.

Won't let you buy two phones online as you might be a terrorist so cancel all phones if you try. Charge 25 dollars in a store to turn phones on but advertise no activation fee online... oh but you can't buy them online!!! So they rip you off and charge your credit card anyway. Customer service sent me to warranty when I asked why I could not buy two phones for my teenagers. Worst worst worst phone ever. Not that any of the companies are good!!!

After reading some of these reviews, I felt compelled to share my experience with Cricket Wireless (a subsidiary of AT&T). I signed up back in May 2014 when the transition was made and while many would expect some problems I had no issues at all with the transfer. I was an AT&T postpaid customer for 15 years and ported all of my numbers out of AT&T. FYI -- AT&T postpaid simply means someone who is on a standard (not prepaid) account with AT&T (formerly known as contract plans). I'm going to touch on a few things with Cricket.

Since AT&T bought out Cricket I can't make calls because it says "Mobile Network is NOT available" and dropped calls all the time. Turns out I am in a low coverage area NOW that they are a GSM band. Not to mention the BAIT AND SWITCH when they REQUIRED you to trade in your phone. ALL THAT WAS AVAILABLE WAS A DOWNGRADE MODEL OR FOR $25 MORE ~ AND NONE OF THE PHONES HAVE A HOTSPOT FEATURE... WOW REALLY.

I purchased a cricket wireless phone three weeks ago. There was a problem with the headset jack. It only played music on one ear. I sent it to cricket warranty. They claim you get your phone back in five days. It's been two weeks. They stated because the back of phone has scratches, they won't fix their defect. Their customer service I called 6 times. I was on hold for twenty minutes. I was hung up on... transferred to more recording. The agents speak broken English. I have had cell phones since 1995. This is a nightmare.

Paid 122 on the 2nd before bill was due. Turned off on the 6th. Phone screen not working right. Buy a new or go without to send it in for up to a month. Call what they called customer care. All a joke. Finally got an email address for corporate. Got phone call back from corporate. DID NOT CARE one bit.

I called Cricket Customer Service to activate bridge pay and paid 30$ and they still cut my phone off. But the next morning I called, they cut it back on. Ok that's fine. I was not able to pay the rest of my bill in the time period which was 7 days. I called to pay the rest of the amount, which was 47$. But the customer service woman told me since I did not pay in those 7 days, it started my bill over plus late fees, so now I have to pay 72$ - wtf? I got in their ass about that and the woman only had me pay 52$. Ok cool. So I need a new phone got one ordered and needed to reactivate my bf phone # again.

My son passed away in April 2015, I'm from out of state and I had service with another carrier. I went to Cricket because it had bring your own phone service and I needed a phone. Cricket said I would not have to sign a contract, just pay a monthly bill they changed my phone number from the carrier to my cCricket service. They looked up the service for my phone in my hometown of Gantt, Alabama and assured me that I would have service there. And if not to call and they would cancel my service give me the unlock code so I could go to another carrier.

Cricket Wireless offers a program they call BridgePay. If customer is unable at time of bill to pay entire amount, they can pay a small amount usually first 25% plus a 5$ fee and extend their service for a week. They are then required to fulfill the remainder of the balance to continue service. My wife on June 27th stopped at our local store and paid a bridgepay amount of 20$ on a 70$ bill plus 5$ fee and we had a remainder balance of 50$ which was ok.

I purchased a phone from them. I started getting calls from all over the country and some out of the country. I never gave this # out to anyone so could not understand why I was getting all these calls at all time of day and night. Took phone back on the 6th day and looked for a refund for the phone. All you will get back is the cost of the phone minus a $25 stocking fee (stocking fee - what a crock of **). So you are out the cost of cell service $40 and a $25 activation fee. Even after only six day you will not get anything back. You might think they might prorate it so you would get more back but it is what it is.

Ordered a basic phone for my wife. After a few days of the battery dying after a few hours I stopped by a local store who couldn't help and spent time online and on the phone trying to get it corrected. The warranty runs out a few minutes after you activate it. So, as the phone's in service a little over seven days, most of which was with the dead battery, I'm on my own. They told me it's not their problem and to go buy a new battery as that's not part of the phone. Really? Try and post a negative comment on their Facebook page and it disappears in minutes and you're then blocked. They are a joke.

First off I would like to say Cricket wireless is one of the worst companies I have ever had the displeasure of dealing with, right behind the one that owns the complex I live in and the last place. Anyways, firstly customer care bah! When you call the number outsources you to India, which would be alright if they could fully understand English well. Most have only a minor grasp and an accent so strong even I have difficulty understanding at times which I can even discern The Glaswegian Accent.

I sent my HTC Desire 510 back 4 times. They keep sending back defective phones. Wtf!

I had ported a phone number and the account was closed. I tried to cancel the auto pay. I wasn't able to cancel online and the 800 service number was no help. When I called again and spoke to 5 different representatives, account services stated the card had already been billed and wouldn't reverse the charge - even though the charge was for the following month and the account was closed/canceled. They were citing a technical detail. In addition, they charged me more than my previous month's bill.

When switching over I was told that hotspot for my phone would be available for free within two weeks. It's a month later, still no hotspot. Then my phone it cuts off and own at will. Resets itself showing the wrong date and time when it comes back on. Then it takes two days after paying the bill for your features to operate correctly. I'm going back to Metro. At least I get what I pay for and there's no extra BS and lies behind it.

When I started with Cricket Wireless I paid $50/per month and when I stopped auto pay I was charged $55 per month since on auto pay there was a discount of $5. Acceptable but I restored the auto pay well before the due day date and I was told by the customer service that I would not get the refund but this amount be adjusted in the next payment dues. Nothing of this kind happened and on the contrary my monthly charges are increased by another $5. This is what I saw when I logged in my account.

A few months ago without any notice Cricket changed plans after I purchased a 200.00 phone knowing that it was gonna be useless in the plan they were converting to. I traded that phone for a 20.00 phone because of this with NO compensation. Now 3 months ago they changed my due date, not informing me of the reason, that I was late on bp, and every time this happened my due date would change again. Not to mention the fact that the initial bp payment would not count and even if I was a day late I had to pay entire bill. NO NOTIFICATION ON CHANGES AGAIN.

This is what it comes down to. I have been a Cricket wireless customer for a while and this happens all the time. My plan says that I will get 10 gig of high speed data but after 5 gig the speed is reduced dramatically and I call the 1800 customer service number to get some answers and they say I run out of data when I see on my phone that is not true. And when they figure that they have no explanation they hang up. I will not recommend Cricket wireless to someone period!!

The only difference between vampires and Cricket wireless is the fact that instead of sucking your blood they suck all your money. I had left MetroPCS because I was told by some friends that Cricket services is good and since I joined them I've had nothing but problems and headache. The most recent issue that arose was that after they had me enroll in some kind of plans to make two payments for my bill for the month in 7 days time frame, they went and change the date of my billing cycle and instead of paying my remaining $60 payment they wanted me to pay $135. Really? I then asked them to work with me by either changing back the date or put me back in their payment plans so that my service can be reactivated. They plainly told me "NO" and that I would have to pay the entire amount of $135 or my service will remain disconnected and eventually losing my five (5) lines with them....

I've been using Cricket up until today for about a year and a half. The coverage is sketchy at best, customer service is non existent, and the warranty you pay extra for every month, isn't worth the paper it's printed on. When I called about a service issue with my phone which is less than a year old, and has not been dropped, or placed in water, I got a one hour run around between Cricket and some insurance company they use, each pointing the finger at each other. I was told that I can send my phone in and it would take about 7 days for them to look at it to make sure the problem exists and I wasn't just making it up.

I stopped using them and I no longer have an issue.

10 days old phone doesn't work. Won't replace in store. Basically have to go without a phone for 10 days. Cool, though lost my business for two phones. Back to T-mobile. Cricket **...

Cricket wireless companies anywhere and everywhere should be out of business. I have bought two phones in the last 4 months. First one gave me trouble from the second day I had it. Paid 267.00 for that one plus two months of service after the month of service that supposedly came with buying the phone. It never worked a complete week without trouble. Returned to the store all week and they messed with it took the battery out and said it was something I had done. I told them I haven't done anything to it and can't even use it. Gave that phone away and bought a new one when I received my taxes. Couldn't buy the phone I wanted cause it wasn't available. Just advertised all over their wall.

When I pay the highest price for unlimited services I expect not to be slowed down to constant roaming. After a week after our monthly payment I have to wait and wait to read what I'm trying to look at. One more month if this does not change I will go back to the old phone. I'm done being taken advantage of because you find one family's opinion unimportant. Keep it up or change your ways. Take care of your customers or we will find other ways.

In February a friend of mine signed up for the ref-a-friend program and then referred me and my husband. I went on Cricket's website and tried to sign both of us up for their service. I was forced to make 2 accounts, one for me and 1 for him. So now we each have an account, okay fine we can deal with that. Went to the e-mail my friend sent us, on that page it says there are 3 things you have to do to get the $25.00 credit for you and your friend, 1) Become a new Cricket customer 2) Give us your new Cricket phone number (there is a link) 3) Get your reward. That is ALL it says to do. So I clicked the link put in my phone number, it said "thank you." I went to my husband's e-mail clicked on his link and entered his phone number. We then waited the required 6-8 weeks for our credits.

When Cricket bridged over with another company at the beginning of 2015, they did not notify their customers of the new changes. The first problem occurred when I had to switch phones to be apart of the new Cricket. I did so, but I was not informed that I had to immediately pay my old bill and new bill to change over. 1st moment that costed me extra money. The 2nd time they ripped money out my hands occurred when I tried to set up a bridge payment. I always did this at no charge and I thought everything would be the same as before. I set it up. Was told I just had to pay $5 just the initial time and I would never have to pay it again. I finished paying my bill the following week which was somehow more than my initial bill. They gave me some crappy excuse for their "customer service" agent's lack of communication and left me standing to pay a higher bill. I paid the bill because I need my phone.

First, I have gone through 4 ZTE Grand Max phones in less than 8 Months. The first failure was within a few days of purchase, the Cricket store then replace the phone at that time but the IMEI number was NEVER updated. A few months later the second new phone died, never powered up. I had to go down to the Cricket store and use their phone to call the warranty line since it was a warranty (under one year). None of this can be done on the internet at the Cricket website. At that time I purchased a third phone ($215.00) so I could have a phone while I was waiting for my repair. When talking to the warranty department they told me the IMEI number was not correct but they took care of the issue.

Ok my situation with Cricket is they are worth anything. I paid 200.00$ last month, and am supposed to be paid up for around 4 months, or at least the rep I was talking to said. I was told my phone would be reset, but nothing yet. I got a text from cricket the other day actually having the nerve to say my billing time to pay was coming up. They give customers crap, lie, and just are worthless. I have started hating Cricket. Save yourself a huge headache, and go with a better company.

She was fast talking so I told her I'll be back with my daughter. So the next day went up and purchased a phone and service. I found out from another Cricket stores that this phone was $85.00. The managers and two saleslady were together on this. I went to paid on the phone bills. Again one of the salesperson asked for more than my bills and the manager said "we will fix it." I left and went another Cricket store. I also went back and confronted her fletcher (manager). She wasn't nice so I left.

Started cell phone service and bought a new HTC Desire 510. The phone stopped working within 4 months with bad microphone. Returned the phone to Cricket but they claimed it broke because of customer "abuse". When I called their customer service, the agent told me that even if there is a scratch on the phone, that would be considered as a cause for invalidation of warranty and considered as "abuse". The customer service is really bad with mostly ignorant folks answering your questions. Cricket is one of the cheapest but you need to pray and hope that nothing ever goes wrong.

I have the basic LG flip phone and plan. I am suppose to have enhanced voicemail service included. I cannot get any voicemails. After speaking with the first tech for about half an hour he told me everything was fixed. Well that was a lie. The next tech was on the phone was with me for about 45 minutes. Couldn't figure out what was wrong and hung up, with no call back to me. The last tech was on the phone with me for an hour. Went through everything in the book she had. She could only suggest buying another SIM card and trying that. Obviously she didn't know if it would work. The rates are great, coverage is good, but the customer service is worthless. Also if you get the phone online, the stores tell you to call them on the phone because you didn't buy it in the store... At this point I'm ready to give up cell phones all together.

Long story short... One day I was trying to pay my phone bill over the phone like I always did, but Cricket could not identify me by the information I entered. This is about two days before my bill is due. I keep trying to pay over the phone to save time from having to go in... Come to find out when I went in the reason why I couldn't pay was because another lady was given my phone number while my phone was still connected.

I have an iPhone 4s and have been with Cricket for years with no major problems until I HAD TO upgrade to the new Cricket Wireless. Now I can't text 50% of my friends, I can't call anyone from my work, I can't get on the web in most places where I was able to before. So I HAD TO PAY $36 to upgrade my phone to confine with Cricket and I get less than 75% the service I had before. Not happy.

I purchased the phone and the phone started acting up on the night the return policy expired and they are giving me a hard time about returning the phone. I don't want the ZTE, I want trade it back for a phone of the same value.

While Verizon has dirty and unethical billing practices, Cricket Wireless by far takes the cake as the WORST cell phone service and company in the nation. I went with them for the cost. And let me tell you what, YOU GET WHAT you pay for. No one at customer service can speak clear and understandable English. Immediately I had problems with pictures. I spent two days and several hours trying to get their "IT" department to fix the problem. They had no real idea on how to fix the problem. I also discovered even in my own town I have to dial the area code for every single local number because they don't have the ability to recognize your "home area." Even in my home area in the middle of town my phone works less than 80% of the time.

I have to be honest. I think cricket wireless officially has my vote for the worst service ever!!! I can't even get service anywhere in my house... are you serious WTF!!!! Metro sucks too but a little less than cricket. I am going to try boost. Cricket sucks!!! The end.

I never have a strong signal on my phone- ever. Regardless of where I travel in Las Vegas and surrounding areas, I never have more than two bars. Because of this, accessing many things on the phone is a useless task. I just don't get it. Wish I could go back in time and not get this phone through Cricket. It is nearly a useless item.

I have been a somewhat annoyed Cricket customer for quite some time now, but enough is enough. AT&T and Cricket are now requiring a $25.00 fee in order to make a payment arraignment?!! So let me get this straight, you guys have no problems with taking our money, yet when an extension is needed, it isn't granted without this newly required fee? I mean if I HAD ANY MONEY I WOULDN'T NEED AN EXTENSION... Completely senseless and frustrating. I will not recommend Cricket to anyone! In fact, I will dissuade anyone who asks while politely directing them to some other and far less sinister cell phone company. This company and its endless slew hiccups have officially run their course. They are not even worth 3/4's of a star! Heck out of here!!!

My boyfriend bought me this phone that came with Cricket, my mistake for taking his offer. I should have stayed with my iPhone connected with Verizon.. never had any problems with it but now, with this phone I sure do. Since I got it problems have been popping up. Now recently my phone has been saying out of service?? Why? I don't know and it shows up on the status bar no sim card!! My phone is nowhere close to getting disconnected so I have no idea why that is showing up. The only way I can fix it is to turn off my phone then reset it... But after 30 min the problem Comes back again. I don't get it. My god I just want to break my phone. This is how Cricket makes me feel...

Transferred my Samsung Galaxy Mega phone from AT&T over to Cricket Wireless. After I paid $95.00 and was told to turn my phone on after 10 minutes. I went home and turned my phone on only to find that it was not working, I was still getting my texts through my old phone which number I had switched, I got on chat line with Cricket and they told me that the information wasn't set up correct and showed me how to do that. After waiting until a certain time, my phone still wasn't working, I got back on chat line and they told me to take my phone back to a Cricket store. I went and that is when they informed me my sim card slot was damaged and that they couldn't do anything about it. Asked me to come back the next day, I did, they offered me a solution of me paying $100 and they can try to fix it but can't promise anything.