Cricket Wireless Reviews

I pay for 4g but when I'm on my phone it always says lite except when I'm inside a Cricket store. Phone is a few months old and we have 2 Idol 3 in our account.

I wish I would have never switched to Cricket. Ever since we have been with them we have had nothing but problems. I have talked to multiple different people at customer service to change my billing due date due to our pay periods changing and they completely refuse to do it. I asked to speak with a manager and after being put on hold for 10 min they hung up on me. I would never recommend this cell phone company to anyone. All they are is a prepaid company that treats their customers like **. I would rather pay a little extra for good cell phone coverage. NOT TO MENTION THEIR CUSTOMER SERVICE IS HORRIBLE AND THEY ARE VERY RUDE TO CUSTOMERS. I think the good reviews of Cricket that are on here are from people who work for them, because this is not a good company. If I was able to rate this company below a 0 I would. Good luck to those who decide to go through them for service.

VERY DISAPPOINTED. This company changed its offerings so quickly I was left with a useless SIM, unable to add my college daughter to our family plan because it was no longer available. Now our free 5th plan is an extra $40 a month, and I’ve paid for a SIM CARD I can’t use, say nothing of all the hassle of changing the account only to be told at the very end about the price increase. She’ll be staying with Puppy Wireless. At least I can get the same rates I signed up with 3 years ago.

One on one help with no rush. Shared what phone would fit my lifestyle. Told all the perks Cricket has and my grace period to return phone if not happy.

I can't say anything good about my experience with Cricket Wireless. The salesman promised me the moon and delivered a poor excuse for a phone service. I only had my service for six weeks and had to change to another service for the following reasons: Some callers were completely unable to reach me, many calls did not go to voice mail and callers complained repeatedly that my call were breaking up. I repeatedly called the store, where I bought my phone, to complain about these problems. The salesman gave a plethora of excuses blaming the problem on everything but the service. I carefully followed his advise to correct the problems and put in a service call to check the connection. Every problem continued. I asked the salesman how to contact customer service. He gave me phone numbers, neither of which had a prompt for customer service.

Cricket has been okay. I do have a Cricket phone and it's not of the best quality and not good at all, but the young people that have helped me with the problems with it have been very nice. The service area is also good but using the automated service is really not. If I had some more money I would buy a better phone.

I bought two phones from Cricket that overheated. One was a LG and the other a Samsung. I called both manufacturers and got no help so I thought calling Cricket would do the trick but no!!! Cricket had no idea what was wrong and could not tell me anything about the phones. They then went on to say I should buy another phone and then charged me for the SIM card and a $25 fee for service and my bill was just paid.

I have had Cricket for a couple years now and the cost is very good. I have not had any problems with them at all. I would recommend this to everybody.

Sometimes I have a fantastic customer rep. Very knowledgeable, courteous and willing to help. Then you get someone who has had a bad day. But 90 percent of the time they're great! Service great!

I have a limited income, so Cricket's low monthly charge works great for me. Just wish I could have a strong signal 24/7. I asked customer service if I could upgrade my phone and they could not answer this simple question.

Cricket is very good company and being really taking care of us every time we go there and the phones are very good. I'm very happy with their service.

The customer service is terrible. You're put on hold forever and they don't answer your questions very well and when you go to the office they are just too busy talking to each other to help you.

Cricket service could use a lot of work. I have to go outside to get bars to make a call and the data doesn't last. I wouldn't tell anyone to use Cricket and I'm sorry but it's bad.

I was supposed to get 25.00 per line for referring a new customer to Cricket. Two lines were moved to Cricket because of my referral. They were supposed to each get 25.00 credit after 60 days and I was supposed to get 25.00 for each line I got 1 credit and 1 of them got their credit. They wouldn't honor their promotion for either of us. I left Cricket with 35.00 on my account and another 25.00 owed to me. I think I should get 60.00 sent to me and the customer I referred should get their money as well.

I ordered the Sim Card on a Friday. Cricket Is advertising next day delivery. I ordered it late Friday so I figured delivery would be on Tuesday. WRONG! Got notified by UPS that it would be delivered Wed. I was counting on that Sim on Tuesday. Cricket debited my account when they shipped it and now it's going to be late. Not happy. The progression of UPS delivery shows it was ready on 10-30-17 at 12:45AM. It apparently wasn't picked up until 26 hours later 12-31-17 at 2:33 AM. Don't know where the delay was, but Cricket better investigate because I see they have several 1 star reviews and customer problems. Thank God there is no contract. I have already threatened to cancel.

Bought an Alcatel android phone at a Cricket Wireless store December 2016. Not even one year later, again without a cell phone, (and my contacts, etc)! While for the second time, phone had to be sent back to the shop. Every month, my internet/safari is completely cut off once my data is gone, and I have had to spend a day on the phone with them each month ("we have no records of your conversation with us"), arguing for them to turn safari back on: "supposed to be unlimited data!" (Just throttled down in speed, NOT cut off!)

I had to call customer service when I first received my phone. Something wasn't working correctly with the phone so I called customer service. I was transferred to 4 different people then was told someone would call me back but that never happened.

I had been a loyal Cricket customer since 2011. I wanted to continue my business with them, but they have made it absolutely impossible. I was out of consistent service for 2 weeks! I was more than patient, kind and persistent in trying to maintain my account with Cricket. I had to call Cricket customer care daily to get service back on my phone, only to have it removed a few hours later. Just lots of transferring, blaming other departments, speaking to supervisors, hang-ups, and no permanent solution to the problem. I spoke to at least 15 different customer service representatives, and would have to repeat the whole situation every time. I eventually had to give up and go to another carrier because I got sick and tired of not having consistent service. It just seems like the customer service representatives enjoy giving bad news and not helping you. Good riddance Cricket! Tired of your games. No more money from me.

I have never had a problem but I know that insurance you pay every month is a joke. When you make a claim, you have to jump through so many hoops. Most people would give up trying to make their claim.

It seems to work but I suspect not always. Used Boost for years, they worked but would not activate my unlocked G6, eyeing T-Mobile. Always had a weak signal at home, have a signal booster and worked with Boost Mobile but not so much with Cricket.

My cellphone-still under warranty-stopped working. Unlike just about any other product, you couldn't just return it to a Cricket dealership. You had to ship it back. They had to inspect it. They shipped back a replacement. That took a week. No phone in the interim. Then, to get it activated was a nightmare. Long time on the phone, with representatives from foreign countries, whose English abilities were "basic," at best. Even after a number of attempts, my phone was never activated. Cricket used to be a smaller, friendlier company. Now it is pure corporate. No soul.

I don't really like Cricket and thinking of changing carriers. Data is way too slow and overall just not good. My bill is always changing. Phones they have are cheap. And hard to understand customer service.

Customer service is excellent. Service is great, and you get twelve gigs of data for 50.00 per month! I've been with Sprint, AT&T, Verizon, Metro PCS and had a TracFone but none of those compare to Cricket!

This is to me the best company I have had so far. I have five lines and only pay one hundred dollars, for unlimited calling and texting and internet. What more could I ask for?

It is cheap plan with cheap phones. Since it uses AT&T cell tower, and one is right by my house, it was a no-brainer. I had Verizon before and had terrible reception. However, the texting is a challenge on the cheap phones and if I am out of my "home area" messages often do not come in quickly. I was about 100 mi. away from my home area this summer and could not even collect my messages.

Always right on time for call, search, message and mail doesn't matter. They hardly ever drop your call or any of the bad things I've been through with all the other major companies.

So like a ** I switched from Boost Mobile to Cricket Wireless on September 16, 2017 that is only a few weeks ago and let me tell you "DO NOT AND I REPEAT DO NOT SIGN UP WITH CRICKET." Let me tell you! I was suppose to and I repeat suppose to get a brand new free phone for switching with the end of summer promotion and I paid $57.99 for the first month of service plus insurance on my phone which I did not request and which is she never asked if I wanted it. I came home after dealing with those rude people at the Cricket Wireless retail store and sitting there for hours while they try to get the SIM card they put backwards out. I finally get home, sit down, check my email and instantly not even within 20 minutes of being home I get a message at the top of my screen stating that I have a data usage error. I thought what the heck.

The service Cricket provides for phone service. Very poor unreliability, phone freezes, poor quality provider. I tried to get another Service after having Cricket for 1 month. But was told I have to keep service for three month. Or buy another phone. That's ridiculous. I use my phone for my business, my job and to have it freeze in the middle of dealing with a customer makes my job frustrating and my performance is slow because of this phone service.

This is a continuation from my previous review... I spoke with the manager "Khaled" and he resolved the issue and monthly payment has been changed to the requested date.

After purchasing a new discount phone, I used it for two months before the USB charger completely snapped inside of it. I know it was a bargain phone but had no idea or was so shoddy. Their call center for warranty asked if it had any scratches and I said the screen had a stuff unrelated to the USB port. She inputted that since the software requested it and replied, "Oh the request was rejected." As if she didn't know that would happen. Frauds.

My son was shot and killed. I called Cricket customer service to cancel his cell phone because Cricket was charging my son's debit card after he died. The first time I called, they refused to allow me to make changes to his account because I didn't know the 4-digit PIN number. Well, it's not like I could ask my dead son for that information! (Also, the first person I spoke with barely spoke English, so I asked to speak to a manager. No difference in the answers I got: he refused to do anything without the PIN number.) So, I went to the local Cricket store, showed my son's death certificate and a photo of his driver's license to the store manager and he changed the PIN.

I am client of cricket for more than 3 years. And every time I try a bridge pay I can't do it until they suspend my service. I made the bridge pay and when I tried to pay the remaining balance I was blocked to pay it. I couldn't call customer service because was Sunday and they were closed. Monday morning they suspended my services. I called customer services and they said no record of my more than 10 times attempt to pay it. I had to pay the full amount to restore my services. Did you ever had the same issue? If yes let me know because I want to pursue a legal action against Cricket.

Cricket Wireless is a prepaid company which is why I went with them in the 1st place. If I wanted hidden charges, late fees and extra ** I would have went with Sprint or Verizon or a real contract company. But I didn't, why? Because I didn't want the hassle of a contract. Or the extra mess as I stated earlier. I am extremely dissatisfied with this company for the simple fact I was charged a late fee for paying my bill late. Excuse me, really. It's prepaid people, no contract or commitment people. Where does the "late fee" come in at. This company has been seriously lacking in its customer service and with the hidden "fine print" plus their products are terrible. I am on my 3rd phone this year with them. I don't recommend them as a prepaid provider ever. I certainly will be taking my business elsewhere. Thanks!

Great for years then couldn't call 911 - I have had them for about two years and they worked perfectly fine. Sure, I have encountered problems with their customer service department but nothing too extreme. Then one day I was trying to call the police for an emergency and it would not let me call out or receive calls. It would only let me text or use the internet via data. I got ahold of them on Facebook messenger and the representative told me to go to my nearest Cricket store. Yes, because when I'm trying to get ahold of the police the thing I must do is drive 100 miles to your store first... Then it did the same over the next few weeks. Sometimes for as long as 8 hours at a time.

I ordered an LG X Charge with a "Goof Proof" screen protector, and the later came crushed in the original packaging. Really, I expected to click that one item in the order as defective and get a new one, something you would do with Amazon, eBay or Jet. Instead, the web pointed me to a customer service representative who pointed me to a warranty phone line where a representative took it up with a non-existent supervisor and eventually an empty promise to call me back. Wow. I could just see the greasy fat men sitting in their press-wood desks chuckling while the stale cigarette smoke choked the air. Thank goodness it was the $19 protector and not the $140 phone. They had even charged me $25 to replace their phone with this new version. You are better buying a GSM elsewhere and giving the $25 to a storefront.

Cricket sold me wireless phone service at $80.00 dollars per month for two phone unlimited talk, text and data. This is potentially a fantastic deal. Problem is their area coverage map is a complete, absolute lie. In other words I have only one bar of reception in my calling area and I cannot possibly use or rely on these phones. Dropped voice... Dropped calls... Missed calls are the norm not the exception. When I complained Cricket took 5 days to tell me the reception is bad in my area because the tower cannot reach far enough where I live. When I said what am I supposed to do with two new Cricket GSM phones they had no answer for that.

This phone company is horrible. To say I been with them for years I ask for extension on my bill till I get out the hospital and I'll pay it. They still turn my phone off. Either pay or make BridgePay payment. They do not care about the customer. All they want is the money. Worse company. I will not pay this bill. Going to a different phone carrier and I'm taking my kids' lines also away from Cricket.

Tried to return and exchange a phone using the 7 days return policy at the dealer in Reseda California. They refused to honor the 7-day Warranty. Called 2 other dealers, they said, no problem, if I had purchased from them, which I had not. Tried repeatedly to contact the dealer by phone at the number listed on the sales slip within the 7 days. They claimed they had not received any of the calls or the messages left.

I would put 0 stars if I could! Cricket Wireless is the most disgusting Network I ever used! I live in Vegas and internet they provide is working only inside the city! 5 min away on highway and that's it. No more internet or very very very bad in best case! Just been in North Carolina, the same problem! Now I really got pissed and writing this review from Perris California (using WiFi) because there is again no internet connection they supposed to provide!!! What I’m paying for!? Definitely my last month with them!!! No more!!!

I have been a Cricket customer for a number of yrs. I decided it was time for a new phone. Big mistake. The new phone was no good. People could not hear me when I called, & it dropped calls. I went back a day & a half later & tried to swap it for another phone, (a more expensive phone) but was told there was nothing wrong with the phone. I had them put the SIM card from new phone back into my old phone which I have never had problems with. So now I have a nice new phone that cost $60.00 that doesn't work. On my sales receipt it states that if product is returned in 7 days in good condition with sales receipt that they will refund money. Time to find a new carrier.

I have been with Cricket Wireless since January 2016, no issues until today, 21 September 2017 when this wireless provider suspended my account without hesitation and warning. I always pay my bills on time plus I am enrolled with auto pay. I spoke to customer service for 50 mins. to resolve the problem but they cannot help me out due to it was a glitch in their system and I am being punished for it.

My intention is not to destroy Cricket Wireless, but to identify several problems and insist Cricket gets them resolved. In this particular review, I'm only referring to the representatives that are supposed to help customers, especially the customers like me, who know nothing to very little about smart phones (believe me, I need a great deal of help learning different aspects of working a smartphone). Last week, I secured a ride to the closest Cricket store to pay my portion of my bill. For me, finding transportation is a very tedious task, because I don't have a car of my own. I finally got the ride, went up to the counter and explained why I was there.

We changed cell phone providers from Cricket Wireless. In November 2016 we purchased a cell phone from them. The only requirement was to keep the phone activated for 6 months, so we had service for 10 months. I tried to connect the phone to a new cell phone provider and the phone is "Locked" by Cricket Wireless. I contacted them by phone and was told they had to "generate a request from upper management to unlock the phone" which "can take 5-7 business days". There is a federal law prohibiting this type of hold. It is 24-48 hours for the unlock code per FCC and CTIA and laws passed in 2003 and 2014. I warned the company that what they are doing is against federal code and they did not seem to care. I am now without a cell phone until this "Unlock code" is generated and reported to me.

If I could give the company zero stars, I would. It seems as though their service has been on a constant decline over the approximate two years since I've been with them. Lots of dropped calls, but worst of all the reception, according to those I contact, is unacceptable. Moreover, their billing policies are suspect, designed to milk you for more money and than they deserve. Their policies are cruel and their customer service agents are Kurt and Snarky. I hope to put my relationship with this company in my rear view as soon as possible. Don't make the same mistake I did, avoid this carrier. They used to be ok, but not anymore, they are no longer affiliated with AT&T either. I heard they were recently purchased by another company, and this change has not improved but damaged their reputation in the industry.

Too many dropped calls and no service. Have to go outside to use phone sometimes. Would not recommend to anyone. Customer service is horrible.

Cricket is reliable. I have been with them for about 10 years and you can't beat the price. We have saved thousands of dollars over the years. I see what others pay and I wonder. Why doesn't everyone use Cricket?

It's tough sometimes, since another company bought them some of the terms and rules changed. But the pricing is pretty good and they don't overcharge you.

I have separate civil dispute with another entity. I was able to engage discussion from this entity's attorney. In order to settle the dispute without going to court, all I need to show was that I attempted to contact the entity's customer service. In order to do that I need my call logs from Cricket. Cricket has some stupid policy that they don't provided call logs unless subpoenaed. So now I am filing a civil lawsuit against cricket to retrieve my call log.

I switched to Cricket Wireless after being with T-Mobile for almost 6 years, and was with Sprint for 5yrs before T Mobile. T-Mobile bills were too expensive and customer service was horrible, every time I called Customer care with an issue, I somehow ended up on a different plan that would increase my bill and contract. I've been with Cricket Wireless for almost 2 years now and haven't had any problems with my bill or service, not even any problems when we traveled from Arizona to Florida for vacation last summer.

I recently went to Cricket in Port Richey Florida US 19 by Coffee Square Mall. I was then talked and said purchasing a phone that was off the market. It was it cost me $120. I bought it. Very happy. A week later the phone crashes and I have to restore it to factory settings. It's asking me for the original owners Gmail. Lady that sold me the phone gave me a used phone and can't retrieve the old Gmail. She denied the phone was used... since me buying the phone I moved to Marianna Florida.

Cricket is my first Smartphone Experience after years of hanging on to my TracFone Flip Phone. I thought I'd never switch from Tracfone as I live in a dead zone where everyone else's service failed. Eventually TracFone also failed. I've spent years researching who I would switch to eventually, as I knew this day would come. Cricket won the research test and for the past 6 months has continued to exceed my expectations. Best value out there.

Former Cricket customer. On 6-3-17 went to purchase a basic phone, local calls only. Was charged 84.00 + 19.99 PHONE, 25.00 activation, 30.00 monthly prepaid, 5.00 SIM and Tax 4.32... Defective phone? Cannot use for calling. Customer Service or the store will do nothing.

The only complaint I really have about this company is that they charge a pre-authorization fee of $15 when you buy anything, now granted it is released from the bank after the payment is posted but if all you have is the money to make your payment then it is best to pull the money out and make the payment in person. Other than that I loved them.

Have used Cricket for at least 6 years. Thought it was just great. Highly recommended it. Reasonable price, good service in my area and many others. Used Verizon prepaid flip when I went West. Even Verizon didn't work everywhere out West. Well good ole Ma Bell (ATT) bought Cricket. Totally frewed it up. In the last 2 months nothing but garbled, dropped calls where for 6 years I had very good service. I have tried everything until I could just scream.

Great services, very good prices, unlimited text and email, no drop calls like the others big names. Good thru whole state included Hawaii and Puerto Rico.

I went into my local Cricket Store to try smartphones for the first time. I chose two free LG phones, My fees were as follows: $50 for 2 Activation Fees. $39.98 for 2 Tempered Glasses. $79.98 for 2 Cases. $97 for First Month Prepay. When I took the phones back to the local Cricket Store because they wouldn't ring in my house I was told that there was nothing wrong with them. Since there was a 7 day return policy provided everything was returned in good order in less than 24 hours, I thought I would be entitled to some money back. But I couldn't even get my $97 first month pre-pay amount back. NOTHING.

Awesome service for the price... can't beat it anywhere. Ease of bringing one's own phone and setting up both in the store and on my own. Even better is it's on ATT network without the huge price tag.

I don't have customer service problems! I can pay online or by phone for no extra fee. I'm happy with my free text messaging, and my bill is always the same.

Customer service over the phone is NOT U.S. based & very difficult to navigate through ANY issue you may have - store service is slightly better, depending on which store you go to.

I left Cricket 12 years ago because I went out of state (Tennessee) and went to Arkansas and couldn't get no service. I made a promise to myself when I get home I was changing companies and I DID. I went with AT&T and have been with them ever since. Cricket customer service sucks too!!!!

Price is right for 4 lines, and adding another would be free. I like their M+ points app where I can check-in at places and earn points toward gift cards. Their website takes time to figure out and is not very informative. Previously I was pretty happy with my service as there were few times when I did not have service. However, when I moved 6 weeks ago to a new housing development, I have "no service" on my phone most of the time while at the house. It is not just my iPhone 6 because we have 4 phones with Cricket and they all say the same. I've let them know but have just been told "Give us your zip and we'll look into it." Getting ready to change to T-mobile as they do work here.

I wanted to leave AT&T in an effort to save some cash and went online to Cricket Wireless and ordered a SIM card, which wasn't able to work with my iPhone for whatever reason. So I called them on 7/28/17 & told them I was returning it. The girl said "no problem, just send it back and you will be reimbursed within 5-10 days." I sent it via UPS so I could have tracking and signature because I had a bad feeling about it already. Fast forward to today 8/28/17 - I have been on the phone with "Joshua" for almost an hour and every step along the way he had to place me on hold, check with someone, then told me it would be 5-10 days. I reminded him that it had been one month already and he had to (you guessed it) put me on hold, then check with a supervisor, then explain why he kept telling me it was $25 when my card was charged $35.

Cricket service isn't that great but the price can't be beat. Customer service is nonexistent so do your homework before you purchase anything including plans. The smart phone selection is average so don't expect much more than most carriers. That's the good and the bad from my experience hope it helps someone.

Happy for like 10 plus years. I will always use Cricket. I like the no contract approach. It's the best there is, best there was, and the best there will ever be and that's that. GO CRICKET.

I like Cricket because you can choose your Rate plan. I can call my grand daughter in Mexico. There are large coverage areas and less dropped calls. I can stay in touch with all my family members from the U.S. The signal is strong. I use my internet and e mail a lot. And I love all the Cool apps. I recommend My Cricket to anyone who is looking for Good services and a Good rate.

We had Verizon. Great service but $300 a month for 4 phones, I could not afford that anymore and needed another phone. We decided to try Cricket. We now have 5 lines - 3 unlimited data and 2 that are 5GB a month - for $180 a month. I have had zero coverage issues (apparently they have AT&T's coverage area) and the only problems we had was years ago there was a texting problem that was resolved fairly quickly and the service did go out one day a while ago (the day a lot of different services were interrupted). Other than those 2 small issues everything has been wonderful. Even when I have to call them the service is good and they have an online chat that I can use and that also works well. I would recommend this service for sure. I also used my Verizon phone for this service and had no problems. My wife did also.

I won't be using Cricket any longer. $70.00 a month unlimited plan to have them slow the data down. When the speed is slowed down the service sucks. The phone barely works. I guess it's more money in their pockets. Unlimited means unlimited. Going with a different company.

I went to CricketWireless.com and after they said I could use my year old Cricket phone, I signed back up and ordered a new sim card. Long story short, after hours on the phone with them and being hung up on when I requested my money back after they sent me all over the place to find one of their stores to get a new sim card; then hours in their store without air-conditioning, I was told my phone could not be used as they had said and still, they refused to refund my money. I got another phone and it would not receive calls or go online. I contacted the BBB which contacted Cricket but Cricket still would not refund our money. I also contacted the Attorney General, but never heard back from them.

I spent an hour on here reading all the HORRIBLE reviews about Cricket, their products, and their customer service. I just bought an LG Harmony m257 in July 2017. The sound never worked from the time I bought it. People would say 'you're cutting out' and I would get dead silence when trying to hear others (for a few seconds, several times in a call).

I tried to order a phone online. I get an error message stating they can't complete the order. Cricket plays dumb and can't figure out what the exact glitch is but tells me to complete the order at a store. They don't tell you that there is a $25 charge for all orders completed in stores. Really dishonest.

I have had Cricket for 15+ years. I've paid insurance the entire time. On 7/21 I dropped my iPhone in water. I went into the store the following Monday. I was told my deductible would be 170. I paid $200 two years ago. No one bothered to look up my account and I was treated rudely. I called and had a $75 deductible. Okay. I jumped through hoops to get the claim filed. Done. The website said my phone was on back order and I wouldn't be charged until it shipped. I was charged immediately. I called as there was no follow up and the iChat doesn't work on Asurion's website, ever. I spoke with a woman who said I should be getting my phone within a few days. It's been 3 weeks. I called today to follow up and nothing's been shipped.

The service is complete garbage. Every time my other half and I are having a serious conversation the service just goes out and does it repeatedly when I'm outside, inside, wherever the service goes out and makes her think I'm hanging up on her and then has a panic attack and I blame most of it on Cricket... FIX YOUR SERVICE!!!

About a month ago, we were expecting a air conditioner repairman to come, after a week with no air in 100 + temps we were desperate... He was suppose to call and come early... We work nights. He never called, we got up at 1:30 pm to find we had no service on our phones. Yes, we panicked... None of our neighbors were home. So my roommate got online and contacted customer "care". She was told it was a system wide outage, it could take awhile to be fixed, but her signal could be bounced off a nearby tower. She was told to remove her battery and SIM card. She removed both... As soon as she took out the SIM card, the rep ended the chat, leaving her stranded... With no idea how to replace the card, she put the battery back in and replaced the back, then had to wait 3 days until a day off to go to Cricket.

Verizon was getting too expensive so I switched over to Cricket. Well little did I know at the time was the stupidest mistake I was committing. I've been having signal problems and they told me to do a signal refresh so after a painstakingly call to try to find someone to help me and again a waste of my time the signal refresh did nothing. So yeah thank you Cricket for wasting my time and ruining my phone which is as useful as a paperweight now.

The service AND phone are a rotten joke. Bought one at Best Buy and should have had it activated there, but I am tech savvy so I took it home. The website is nonfunctional. After inputting the IMEI etc, it wouldn't let me create a new account as it needed my issued Cricket number. Ummm, I don't have a phone number until the account is created... Duhhh (eye roll). Attempting CS and the site Chat was useless. Some tired or worthless 'tech' who wasted 20 minutes insisting if the site is down, you must setup manually. B.S. Prior prepaid Boost and Virgin mobile accounts signed up online without a hitch. Cricket (*chirp* *chirp*) YOU LOSE.

Being hung up on, not taken seriously, not solving any problem, each department blames the other department and claims no responsibility. A cricket wireless store sold me a Stylo 2 at top dollar used 2 days before the Stylo 3 came out for cheaper and when confronted him he laughed at me and we got into a verbal argument, no professionalism. Told me never to enter his store again. I got the top plan. I buy the best products off him only to be treated like scum. If I didn't start changing my life a few month ago I would have took a bat to his head for robbing me and laughing in my face about it. NY location Lindenhurst on Wellwood Ave. The guy is a money hungry unprofessional scumbag. Lets his two nephews run the store that are 10 years old and 9 while he's not even there.

So I ordered an iPhone SE from Cricket Wireless online at 07/31/2017. In the shipping and handling terms it says if you order before 2 pm you get same day shipping and after 2 pm holidays or weekends you get the next business day for the overnight shipping. It is now 08/02/2017 and my phone still has not shipped. I feel I could have gotten my phone on Amazon and it would be here quicker than Cricket Wireless. So complaining and demanding some type of refund and my phone. Not a happy customer.

Trying to get Cricket to port my number out to another company 3 days now. I get a different sorry every day. Now they tell me another 3 days. They are trying to get a extra month of payment. They love you when you are going to them but don't want to let you leave.

I was charged $30.00 for the first month service when ordering my new phone (one gigabyte data). Since I associated my account with my wife's (expecting to get a "family discount') I was charged another $30 for the next month's service after only nine days... And there was NO family discount for the next month's service. This is a sleazy operation and I'm surprised they can get away with how they're doing business. I am going to try to move my phone to another company.

Warning: When you purchase a new phone from Cricket they are likely to send you a refurbished phone instead with issues, refuse to fix the issues except to send you another refurbished phone. Then when you have a problem and take it to the Cricket store the associate tells you they sent you a refurbished phone. Purchased brand new S7, the ear speakers sounded static in first two weeks. Took it to the Cricket store only to find out it was refurbished. Spent 5 hours on the phone with different departments (warranty, customer service in the Philippines and managers) only to be offered another refurbished phone. So I started looking for new service, switched companies, had just paid my Cricket bill 3 days prior and they refused to refund my money for the services that I canceled. So they charged me for 27 days of service that I did not receive.

Ok, let’s take it from the top. I have had Cricket for 8 years. I've found the signal strength to be reliable, I live in a large city so network coverage is strong. I'm on my 5th or 6th phone with Cricket. I have no plans of changing providers but my recent experience has played out so bizarrely that it needs to be shared. I wanted to add a 2nd line to my account and import the existing phone #. Looked easy enough so I go through the website add a line--pick a plan--pick a phone etc--verified the # can be brought to cricket. The screen clearly stated you are not charged anything until you complete the transaction. I review the order total in the checkout screen and the listed price on the phone has increased itself by $40. The website won't let you back up. So I closed the screen.

I am requesting a refund since all three people TArget the vendor (purchased the phone) Cricket Store the Manager and Alfonso refused to give refund. I am requesting a full refund be issued of $60.00 for Cricket lying and Manipulation, deception, and contradictions of return policy, for saying phone is compatible three times only, to find out when too late that none but one of their phones work with WIFI calling.

I bought this phone brand new from the Cricket store in October 2015. I had all my previous info ported from my other phone to this new one. In 3 days, my phone was saying I had no space! I went back to the store and demanded my money back. I was told, "Sorry... only a 72 hour window." So I went up the food chain and said if they didn't make it right, I was going to cancel and let everyone know about this shady service. Well they put in a 32gb card… said all was good.

Signed up fro Cricket Wireless at Target. The agent called their customer service to be absolutely sure I would have service at my home location. He was assured twice there was service. After signing up I went home. No service. No service within half a mile. Returned to Target the next day to get refunded. They couldn't refund the $50.00 card I was required to buy. The agent called them again and was told I had to send all info to their Atlanta, GA address. I copied everything and did as I was told. Three months have gone by and I am out $50.00 plus.

What happened to Cricket before AT&T bought them out? Back then they had good signal strength and no dropped calls. Now their signal strength sucks. If I'm in my house I get 0 signal strength so when I go outside I get a bunch of messages and missed calls. MetroPCS is better. I'm changing asap.

His name is Joesph ** and says he is the manager in charge of all complaints. He was not helpful at all. I was very shocked. He said that he don't issue credit for phones that have no service or bad service or dropped calls or text message problems. My mother is a senior citizen 69 yrs of age and I feel very let down by the way customer service was with her service. They would not credit her a free month after all the problems she experienced going to the store and calling the customer service reps which are truly rude and speak little English. The manager in the local store is also upset because they get no help from customer service either. I would not go with this company if you want serious service and no issues.They pass it on down the line and still no help or answer. If you do go with this company make sure if you have a problem with cell service you call in and get names and write dates and confirmation numbers.

This is my first smart phone. I do not use it for e-mails, or PayPal. I like the voice features (recording text, map & google searches). The phone works in the city as well as in rural areas. I don't like the continuous pop-up ads, and alerts. Even when I turn off notifications, and a lot of other features, these pop ups keep coming. Voice mail is slow. Sometimes as much as 12 hours after a person sends it. The manager at my Cricket store is of little help, when I reported voice mail issue. My beacon light goes on for no apparent reason. Except for a few annoyances, I like Cricket Wireless service.

I've been with Cricket for three years and never had a problem UNTIL I used the insurance that I pay 7$ a month for. My phone was damaged so I made an insurance claim with Asurion. After finally getting the replacement phone my cricket service was SUSPENDED because the phone ASURION sent me is on the lost or stolen list! I called 6 times to speak with both cricket customer care and an asurion representative. I was put on hold for long periods of time and transferred back and forth between cricket, asurion, and warranty claims. Every time I asked to speak with a supervisor I would be put on hold then hung up on.

So this is the second iPhone that I've ordered from Cricket online. Each time I've purchased the Cricket protection plan and each time that I've had a problem with my iPhone and trying to return it and file a claim they tell me that I don't have insurance on it which is total BS because I pay for it every month. I have pictures. I have my claim numbers of when I bought my product and yet they continue to tell me that I don't have any insurance. This is a total ripoff. Whenever you try to speak to someone you get someone that speaks a whole different language and then all of a sudden you're cut off. You call back and all of a sudden you can't hear anyone so this is like hours and hours of frustration. The website never seems to be working. I've been with Cricket for over 10 years and I think it's time that I switch!! And to top it off no one can ever help you with your problem so you're SOL.

I order the LG Harmony phone from Cricket Wireless online. It cost me 10.59 for the phone and $40 for the service. Received the phone within a few days. Did everything the instructions told me to to activate it. Well nothing worked after being transferred to about 4 different people including Tech support. I decided to send the phone back, which they give you 7 days and they did not provide a return shipping label. That in itself was another ordeal if you don't have any way to retrieve the label that send in an email. They deposit my account with the price of the phone but not for the service.

Cricket is by far one of the worst phone companies in America. They make you pay 3$ just to make a payment on your phone. Even if you go to the store it costs 3$. The service is terrible. I live in a city area which is good. Yet if you go anywhere near a rural area the service stops immediately. Just a terrible phone company.

I had been into the Cricket store after returning from a trip to the Bahamas. I was supposed to have international service, which I never got. So I turned my phone off. Returning home I turned my phone back on and it must have taken about 20 or more minutes, for all texts and messages to download. When everything was downloaded a message came up saying my phone was phone. So I could not do anything. I went to the Cricket store the next day and told them what happened. The person that was helping me was a little confused, so I suggested just set the phone back to factory settings. Then just put my contacts and pictures back in. He said okay and proceeded to do what I suggested. Needless to say I have had this done many times with each new phone I purchased, so I had no hesitations about doing it this time. Well my pictures came back no problems, but he somehow lost all my contacts about (140+).

When I walked in at first I thought he might be a customer because the guy was sleeping! I asked him to release a cell phone under my account so my daughter could have her own cell plan and wanted to use this particular cell phone. I would also buy another cell phone to replace my daughter's and keep the phone number, meaning she would have her own plan own number just use my physical cell phone. Gavin then ported the number out, when I told him several times NOT TO. Gavin also acted annoyed I kept repeating myself but I didn't want him to mess up which he did anyways. Had a 40 min call to 1800-Cricket to fix his mess and totally lost my number he ported out.

We waited 1 1/2 hours before finally seeing someone that can operate the computer to create a new account. This was on the "Customer Celebration" day. Empty pizza boxes laid out; manager acknowledged, and did nothing. Manager let others go ahead of us in line. Finally, when we were waiting for the computer to switch us from another carrier; I asked: "What about the free phone you were talking about?" Another mistake: they asked us if we wanna pay extra, or shut down and go the free phone route. They shut us down and said; "Come back tomorrow". Next in line. Such crappy and rude service! So, unprofessional. And, Mr. Manager; you need to dress like a manager; not a farmer coming off the field. Note: We will not create a Cricket account. Staying with our "contract" carrier.

I have been a Cricket customer since 2009! Recently I have been paying my bill ahead of time due to my significant other being laid off winter and having to bill plan. (Prior to doing a large payment I asked if I cancel my phone can I get a refund for the amount I did not use, I was assured over and over that I could) I noticed that some my payments didn’t look like they were being applied. I called and requested to have a receipt of my payments and I was denied! They stated I can’t do that but I can go to the Cricket app.

I attempted an order only to find that their website would not accept the "#" character in an address, which is legitimately in my billing address confirmed with my bank card. I went out of my way to go to my bank, change my billing address to another simple address without the # and confirmed it with them as done, and then also went on-line to confirm that it was in fact updated on my on-line bank account too. All good. Then I proceeded to re-enter my order, and all *seemed* to go well. I get an email allegedly confirming the order complete with payment information, and that the number transfer request was confirmed. Their promotion states that next day shipping, but 3 days later I still have no phone in hand. I go to their website order tracking and all it says is "still processing".

I have been having trouble with my ZTE phone. I went to Cricket to see if they could fix the problem with my wifi. The gentleman who helped me said that the phone was known to have a problem with the wifi. I asked if I could get a better phone. He said I could buy one, no rebate. Why would they sell me a defective phone in the first place??? Going back to Verizon, more money, better service. So frustrated with Cricket. Not worth it. DON'T use them!!!

I bought 4 phones and transferred our service over from Boost. They promised me better service, coverage, better everything. I have had NOTHING but problems! All 4 lines/phones drop calls, constantly say "please connect to internet." They added things to my account and charged me without my permission. Was told my payment would be $90 every month...1st bill was $175, then it was $150. Called customer service several times and about 45 min into each call I was hung up on. Tried the live chat 7 times in one day kept getting "disconnected". I would have to start over every single time because I got someone different each time and they couldn't transfer me to who I was talking to. They say I have never contacted them because they don't see any notes in the system.

Worst but after see the reviews. It explained a lot. The people you talk to can't speak English. And have no idea how to help you. Was just robbed by them as far as I'm concerned. Just paid my bill yesterday. And I have no service. But I'd I like services I need to create a whole new account? Why? They owe me 102.00 dollars. Wish I could or maybe I will mail them their phone back and take them to court. Even if I didn't win it would be worth it!

I purchase 2 iPhone with insurance online, when I receive them they could not port and activate over the phone so we had to go into store. When in store it took 2 hours, whatever they did they never put back on my insurance. 4 days later my phone was stolen and when reported and filed a claim, I was told I had no insurance. Cricket add the insurance but Saurian said its fraud due to insurance added after claim. I tried to explain everyone was extremely rude and cursed at me.

I am a cellphone user & a retired mystery shopper so I do know about customer service. I have been a Cricket customer for about 5 years total, & have never had any major problems at all. I use my phone for calls, texts, picture texts, & the internet on an unlimited data plan. It's been a known issue that although the service & coverage with Cricket are inexpensive and fairly large coverage area, you should never buy a phone from Cricket. I can say that I did buy one, it still works & it's a great phone but I needed a larger one. Other than that phone, I wouldn't ever buy a phone from Cricket! Do the smart thing & bring your own phone & save yourself time, money, & headache. Since I don't travel much, I don't often go out of my coverage area but on the few occasions that I have gone to a neighboring state, my service worked fine.

I have been a customer for about 6-7 yrs. At first everything was ok. Then when I started purchasing more expensive phones I had problems. When my phone stopped working they would send a refurbished phone... problems again. So I purchased a new, the sales person told me if I insured the phone I would not have this problem. If my phone should break they would send me a new one. LIARS... I put in a claim with the insurance because my phone had heat damage (by the way this was caused because when I bought the phone the clerk didn't remove a plastic strip on the back, and I didn't know because he put it in a case I bought there). Anyhow when I got my phone it was a reconditioned phone, that's not what I paid insurance for!! Come to find out the clerk lied to me.

I purchased phone and service for my Mom. Once I received the phone and ported over her number the phone was activated. However, upon boot-up the phone had a SIM error that said Invalid or Missing. I got online with their CHAT department and after many round of questions and answers the person was kind and gave me a $10 credit and asked that I go to a local Cricket Store and have them replace the SIM Card. Sounds easy enough.

Had Cricket Wireless for 8 months now, and are going to be leaving really soon. Family of 5 all needed phones and Cricket was the cheapest. Not always the best way to go I am finding out. None of the phones work. Go to call my husband and the phone says the number you are trying to reach, is an international number and isn't allowed. Missed important calls, texts, because Cricket's network doesn't work at all.

I checked the IMEI number before I purchased a sim card from them since I have a dual sim card phone. Service did not work from day one! I called twice for assistance and still no service to the SIM. I asked to cancel the service and the manager said, "sorry no refunds". This company SUCKS! Terrible customer service and they are seriously trying to rip people off.

I can not update for more data because there is a pending BridgePay that was never told of. Now I have to wait 3-5 days with no service till they fix it. Which I paid my bill why do I have to suffer waiting. This is truly unfair. Will not be going back to them.

So I stay in Louisiana and the governor classified us as a state of emergency. So of course we exhausted all our funds. Call for an extension on phone bill. They could not do it. It seems like they should have something like that in place for their customers to reach out to love ones to make sure they are safe and you as well. They need a program for customers who are in that position instead choosing food and fuel for your family to leave and choosing to pay your bill, how is that phone gonna help me evacuate. I can drive on to a safe place but I can make sure my one's are alright. It simply JUST NOT RIGHT!!!

There are plenty companies out there that you can get for a good price. This one is terrible. Please don't do it. I'm warning you this is the worst company ever. They rip you off like crazy, there are companies that will charge you about the same and will treat you like a human being and not like a number that they need to just get money from and then blow you off. Haven't even been a customer for 30 days and I'm already up getting the effects of how vulgar discriminating. I really don't care about you or your service. This place is just the worst I've ever worked with. I'm 56 years old and I have probably worked with every telephone company that there is out there and believe me when I tell you don't do it. Don't do it. So waste of time, money, effort. It's just ridiculous. Don't do it. Don't do it.

Over a month ago I requested a replacement phone cause my daughter's mom's stopped working. I had to suspend the line, I contacted Cricket so called customer service and they did as little as possible to help me. I paid insurance on the phone for almost a year so they transferred me to the insurance company. After two weeks of no phone I started getting upset and calling, asking where my phone was. The customer service would just transfer me to any department I think would answer, 9 out of 10 times the wrong department. Finally after a month of this I get in touch with the insurance company who informed me that yes they handle the phones but it's the carrier who send them, which is Cricket and unfortunately Cricket no longer carries that phone.

On June 19 2017 I went to my local Cricket store to get a new sim card. The first person I talked to asked about changing my phone number and I told him no. That I want to keep my current phone number. I told him I am on my son's plan and he understood not to change my phone number. He asked for my son's pin number to the account so I went outside to call to get it. In the meantime he left the store so when I went back in a female then took over handling the situation. She found my son's account, asked me for his phone number which I thought was to verify his account. I paid for the sim card, she installed it and I left.

I ported three lines over and they said over the phone I would get three brand-new free phones. Well that didn't happen. Didn't get a bill credit. Didn't get nothing. So my daughter broke her phone. I called about getting an upgrade. I have 20 days of service left. The upgrade was a dollar. They told me I would have to pay $60 to even do the upgrade and I'd have a next month Bill credit so I'm in the process of looking for another phone for my daughter because all they do is lie.

Today, I learned that the only way a Cricket Wireless customer is able to retrieve any communication from Cricket is via text message. Well, this option is all fine as long as you are residing in the United States. In my current situation, I am deployed and unable to access any text messages sent from Cricket. Well, after three attempts to contact Cricket today, their own representatives were not able to assist as they thought they would at the start of our conversation. By having text message as the only means for customers to access their account information strongly encourages me to leave Cricket and to not recommend this service to anyone, especially members in the military.

I was charged $35 for service and next day when I needed to cancel they refused to return me rest of the money. I paid $35 for 1 day worth of service. Customer service is rude and unhelpful. Coverage and service is mediocre at best. Keep that in mind before signing up, because there will be no refunds.

I've been with Cricket for three months. I switch from Boost Mobile major mistake. I did what they call Bridge Pay. I paid $50 for seven days. I made my payment on June 8. They telling my seven days end on the 14th. My and son bill is suppose to $60 after Bridge Pay. They telling me it's $110 the full month bill is due. Their parent company is AT&T. I see why people don't be bother with them. They should shut down completely. True robbers.

Tired of every time I have an issue that you have to call the Center but you can never talk to someone in the United States. It is always someone overseas and they do not provide good customer service, and there is such a language barrier, and they can never fix the problems that you are having. We have been a customer for a long time and now are getting ready to leave Cricket because we are tired of the service that we are getting and it is not worth what we are paying at all.

Cricket offers this service that they call BridgePay and with this BridgePay you are not made aware if you do not pay within the 7 days you lose your payment. In my case 85 dollars! I was told I could pay the remainder of my payment to them. Little did I know if it went over the 7 days you lose your whole payment and have to repay the whole amount. I have never in my life heard of a business that does such a thing. Stay away from BridgePay!

I am a customer of Cricket Wireless for about three months give or take and I have been having problems with my phone freezing and data going overboard when I have already paid my end of the month bill. I am not too sure about having Cricket Wireless as a carrier not as much and was thinking about switching over to Metro PCS.

I feel bad for those who are allured into this BS like I was. The only way you're going to talk to a human is filing a false insurance claim that will forward you to a company [Asurion] make your complaints known. It's in your best interest to stick with Verizon or T-Mobile, at least they give you more than 3-4 options and it's not a ** computer listing the 4 options off. You had a good business plan #Cricket, but you ruined it with automated systems. I'm going back to Verizon.

Cricket Wireless is the worst service I've ever had. What's really bad is I have to climb the roof of my burning house, just to call 911. That's bad service, but what's sad is I can't switch. Not even Verizon picks up out here and they say I owe 2 grand for service that doesn't work either.

Our experience with Cricket was absolutely terrible. Right away we had problems. Cricket assured us the phone could be used outside of the Chicago area but when we drove to Indiana on our trip to Florida, the phone didn't work. The same thing happened throughout the trip. We contacted customer service numerous times to try and get the phone working - even back in Chicago it was not working properly. The customer service people kept transferring our calls and could not fix the problem. They would promise to call back with a solution within an hour and, of course, never call. They were difficult to understand and had no clue how to deal honestly with a customer.

I am pleased with the price I pay for what I get per month, although I get a lot of dropped calls! Maybe time to try a family plan and their smartphones or upgrade my service with Cricket in the near future, I have a flip phone! Friendly local store and convenient, close to home!

I placed an order with this ** backward firm, realizing I put my Florida address vs my NJ address. I immediately called them - within 2 min - of placing the order and they refused to change the shipping address!!! They also refused to allow me to cancel the order and start again. What kind of company doesn't allow someone to revise an order or cancel it??? How is that even legal???

When I first became a Cricket customer two years ago I had no problem with the company. Starting in 2016 when I added multiple lines to my account for my boyfriend and his daughter, and my daughter and her boyfriend did I start to notice just how big of a pain the customer service and products had become. The in-store staff were rude and unknowledgeable about their products and services. I paid for insurance for two phones which proved useless because the phones weren't covered since they both had problems with their charging ports.

This cellphone company don't deserve 1 star. They offered and charged me insurance on my BYOD then upon claim with Asurion, it was denied and Cricket said they couldn’t give me my money back, not even a discount on one of their own Cricket phones. Representative Maricar ** had me on hold for over an hour to speak with supervisor Rogeric ** who wouldn't answer my questions direct and keep beating around the bush. I asked for ref # for recording and I’m taking this to the BBB and hopefully with enough complaints can put this so call wireless company out of business.

I researched companies, price seemed like a good factor to go with Cricket, DON'T DO IT!! Received phone April 19, 2017. On 8th day phone had a black screen, it wouldn't shut off, or turn on. There is no battery to pull, it was very well taken care of! Called Cricket (1 day past being able to bring it into a store and exchange it out). So I had to go thru nightmare of waiting for them to send a mailing label then, ship it into their specifics. Finally after paying for next month (let's just say all I was paying for was the warranty) cause had no phone... Finally received a new phone.

I signed up for BridgePay. Okay. On the last day I went to Wal-Mart, brought a $70 refill card and applied it to my acct. and went home and went to bed. The next day my phone was off, l called Cricket overseas service and these people refused to credit my $70 and told me I had to pay $110 to restore my service. PLEASE DO NOT DO BUSINESS WITH THIS COMPANY!

I have been with Cricket for almost two years. I ordered a cell phone online for 29.99, activation phone was free. I didn't get the phone I ordered and I was charged 40.00 for the phone. I sent the phone back on May 8, the warehouse got it back the 11 of May and now it's the 4th of June and I have not received a refund. I would not recommend this cell phone service provider to anyone!!!!

Was very disappointed. Was suppose to get 2 free phones, no activation fee for porting our numbers. We took our phones in with our numbers and passwords. We didn't have our account numbers with us. We were sold 2 new phones, plus paid activation fees, were told we couldn't port our numbers. We had a friend ride us there. She had to get back to work, so made a fast decision we now strongly regret. The service we received was substandard. We were definitely deceived by false advertising.

Last month, I came back to Cricket Wireless for service. I ported my number from Metro PCS and purchased a Samsung Galaxy S8. My plan was the $50, 8G plan. I decided on Cricket because of the “no contract” service plan that is offered, just as I chose Metro PCS previously for the same reason. On May 30th, I decided that Straight Talk would be a better fit service-wise for me. I purchased the kit from Walmart and called Cricket to port my number and deactivate my sim card so I can activate Straight Talk. I was told by the Cricket Rep that that transaction was a successful one but when I went to activate the Straight Talk on my phone, it was locked.

I've been with Cricket for the past 6 months. I thought it would be a good idea to save money because my children and I all needed phones, and I liked the idea of the discount for multiple lines. However, the customer service experience has been AWFUL. First of all, there are some things they just can't do online. And, then, when you call the customer service center, you get someone who can barely speak English and who doesn't seem to have a clue how to do anything.

On 5/11/17 I upgraded my phone to the LG Stylo 2 for $129.00 and was made to buy a $50 month service even though my service was already on and current. total paid was $170.49 including tax. My service was suspended on 5/26/17 for non payment which I understand because I am on a group plan, but they already double dipped on my service!! I paid $80.00 for 30 days of service total. My $30.00 I already had, then the $50.00 they made me buy with the phone. When I checked my acct, there was a $10.00 credit, looked today and even that's gone? Cricket Wireless is very misleading to the point where I feel I was robbed of the $50.00!!

My experience at this location 3479 Memorial Dr. Ste. 7A Decatur, GA 30032 was a nightmare. I paid $40.33 to upgrade my service from $30.00 plan to $40.00 plan and signed up and paid on 5/28/2017. I left the location. When I got home the phone is suspended. I was confused why that happened, the next day I went to the same location to find out what the problem was, this teenage Oriental young boy if it is true he told me his name is ** which I doubt, from the beginning you can tell from his face he doesn't want help even see me.

I was in our local Cricket Wireless store this afternoon to update the payment method for auto pay for my daughter's cell service and, to put it mildly, the "customer service" girl had absolutely no intention of helping resolve my problem. Minimal effort. Unfriendly. Uncooperative. Gee, I'm really sorry I interrupted your otherwise quiet day with the purpose of your position and the reason you get a paycheck. I've experienced this poor quality customer service with a different location and a different account. Looks like it's time to walk away from these jokers and get some decent service elsewhere. If I could give negative stars to the Castroville, TX Cricket Wireless location, I would.

It's worth it when you consider the price difference. As far as customer service goes, they are average, about what you expect from any other carrier. Also, you have to pay online or in store. There isn't a place to send a check, but the Quick Pay is a nice feature.

I used Cricket Wireless for several months. Unfortunately, their service was very bad (not able to connect, delayed or dropped calls, etc.) so I switched carriers. Unfortunately, they had already taken my "prepaid" service fee out of my account. And they say don't refund for unused service. If I pay for something and only use part, they must refund the unused portion. I strongly suggest NOT using Cricket Wireless. Their coverage and service are not worth the hassle.

Worst experience I have ever had and I used to work for Cricket Wireless... from 9 am to 9 pm Cricket Wireless CUSTOMER service could not successfully bring my active cellular phone number over from MetroPCS... Each Representative kept apologizing and I had to get a supervisor every time I called in and explain from start to finish what the problem was. I even conferenced in MetroPCS with Cricket Wireless which as a returning CUSTOMER I should not have had to do. Then to make things even worse I bought a $30 Cricket Wireless refill from Best Buy which Cricket CUSTOMER service says they can't use? Then why are they branded Cricket Wireless and for sale at Best Buy where I bought the Cricket Wireless branded refill card from?

I purchased a screen pro. The manager Sylvia helped me. She knew the screen protector didn't look like it would fit but still put it on. I didn't like that it didn't fit. And wanted a refund. She wouldn't refund my money. I was looking for a Sprint store to purchase my pro. But there wasn't a store in that town. She assumed I was a Cricket customer even though I told her I bought my phone at Sprint. Because of her so-called expertise, I ended up with a screen prot. that didn't fit and with a $27.00 loss. All she could say was sorry. As a manager, she didn't even try to help resolve my problem, her mess up.

I've been with Cricket for almost 2 years, I've even brought my whole family to them! Every month new charges are added, signal is terrible, and the customer service is extremely laughable. Definitely looking for a new provider as I speak.

I went to use my phone today and was told that my phone was marked lost or stolen! I NEVER Called it In Lost or Stolen! I Will Never Go Back To Cricket/AT&T EVER AGAIN!!! Also Making A Complaint to The BBB!

I filed a claim on May 4, 2017 because of a damaged phone. I was told I would receive a replacement phone in 1-3 business days. When several days later, it wasn't received, I called back and was told they would NOW process the 2nd part of my claim. Once I finally received the replacement phone, it was defective. It would only turn on to a blue screen. So, I called back and, again, was told I'd have a replacement phone in 1-3 business days. After waiting for over a week, I called again and was told they'd process the 2nd part of my claim.

I was told that if I sign up for autopay, it would reduce my monthly payments by $5 each month, but that never happened, the amount due was never reduced. So I called and spoke to whatever Third World ** answered the phone, and he told me that it was hidden in the Terms of Service that I would not get a discount. I asked him why they can't be upfront about this on their web page, why couldn't they inform me of this up front, and why do they have to hide it in the TOS. This is a ** company, and since it is now owned by AT&T you can expect it to be even more **. Needless to say I'm looking for another carrier.

On May 3rd 2017 I switched to Cricket Wireless and got two free phones. One for me and one for the girlfriend. Each phone was on a 50$ plan and we wanted to add insurance on our phones for 7$. Because yesterday was the 7th day they told us it couldn't be done. When I called Customer service 611 from my phone I told her that I went to one store by me and asked the lady to add the insurance. She said, "Sorry you had to do that when you bought the phone at their location." The lady on 611 said, "Won't make a difference going to the store because you're not getting the insurance anyway and our customer reps were to ask you before leaving the store."

On May 9th I visited a cricket store in Bergenline Avenue, Union City NJ. I currently have a cricket account which I opened in less than a month and I wanted to add a 2nd phone for my business. I spoke with a Edgar the salesperson who set up a second line on an LG X power phone, asked me for my credit card and charged me. I noticed he gave me a NJ number so I mentioned I needed a NY number for my business. He told me he will need to charge $15.00 to change the number and that I should have told him in the beginning and he could not change it.

REMEMBER I SAID THIS. If you have any issues ANY not only is the customer service center for any issue in Dominican Republic they won't & can't do anything for you!! ALSO if you get put on hold for ANY reason you will be "HUNG UP" on or just left on hold until you hang up. RUDE, RUDE, RUDE. I haven't had my account for 30 days (switched from Verizon) to find out they screwed my billing date due 3 days earlier than expected while on-duty (yes military) in the Indian Ocean. My services were interrupted for my whole family (5 phones).

I was wondering how many citizens here have used our local Cricket phone service and what your experience has been? I have started using Cricket mid Feb of this year, because it was local and it was now suppose to be AT&T. I have had nothing but a bad experience from day one with nothing but lies and extreme costs. I have dealt with each person in the local store and any service rep I can on the phone with each recurring issue. With no good result from anyone and it's fair to share my personal experience as a precaution to you for your future expense and knowledge and from there you can make your own personal choice. I had bought a phone and started my service with Cricket in mid Feb of this year. The phone I wanted was not in our local store so I was sent to the Franklin store and purchased and activated my phone.

We switch providers only because the coverage map showed we have service in our area we just moved to. Unfortunately we found out they are going to build a tower in our area in about a year. So we have no service in the area we live... sad don't believe Cricket's coverage map... also read the fine print. No money back for their own stupidity for advertising coverage in a dead zone.

All the staff is polite and very helpful. The only problem I didn't care for is the "LOUD Spanish" music blaring outside. I am not a racial man. We do live out West in Loxahatchee and the Royal Palm. 95% of the people listen to Country or the Gater 98.7. I almost didn't go in your grand opening. I find it offensive. I would recommend turning it to English music. This is not Miami. That suggestion would be helpful towards management to get customers to come in. I hope this will help... I have lived out here 38 years. I kind of know how it is out West. English speaking country people. Thank you!

Cricket Wireless does utilize AT&T service which was the reason for establishing service with Cricket in 2015 upon relocating to Windber PA area which has limited service coverage for its competitor Sprint (Virgin Mobile). In 2015 establishing service was quick and easy, purchased a free Nokia phone after porting a previous number and avoided activation fees by doing so online. Service was great even after relocating to Lewistown PA area. In 2017 decided to purchase another free phone with ported number (Samsung Amp 2) after cancelling service in 2016 with no problem. Email correspondence from Cricket indicated the number could be successfully ported although 24 hours after applying for the phone. A cancellation notice arrived claiming Cricket was unable to verify information.

I tried to sign up for Cricket Wireless in September '16 at a local store and spent 3+ hours there while they tried to figure out how to transfer my number over to their service. I finally gave up and went to another store a few days later and was in and out in 30 min. Everything was good until April '17 when my credit card that was on my auto-pay account expired, so I went to the first (I will refer to them as "STUPID") store to have my info updated. The person updated my account, but deleted my auto-pay. I got the text telling me this and that I could re-enroll by tapping the link. So I did. 2 weeks later, I receive another text telling my payment was due. SO!!! Once again I went to the "STUPID" store and told them my auto-pay was deleted, so I needed it re-instated.

On March 31st I ordered an HTC Desire Refurbished, I got a confirmation email stating that my phone would be shipped out in two business days. After the first week of waiting I called and asked what was taking so long, all they would tell me is "your order is still processing" so I was patient for another week. I called again they told me the same thing, so I filed a complaint and in the middle of our conversation the person hung up on me. Its now April 24th. Still have heard nothing about the phone. Every time I call they hang up on me or get annoyed and transfer me. And on top of all of that, they keep sending me emails IN SPANISH telling me to write a review on the phone I never received and probably will never receive. Another thing is I spent around $30 on this whole thing and they won't refund me even though I never even received the phone.