Cricket Wireless Reviews

Was very disappointed. Was suppose to get 2 free phones, no activation fee for porting our numbers. We took our phones in with our numbers and passwords. We didn't have our account numbers with us. We were sold 2 new phones, plus paid activation fees, were told we couldn't port our numbers. We had a friend ride us there. She had to get back to work, so made a fast decision we now strongly regret. The service we received was substandard. We were definitely deceived by false advertising.

Last month, I came back to Cricket Wireless for service. I ported my number from Metro PCS and purchased a Samsung Galaxy S8. My plan was the $50, 8G plan. I decided on Cricket because of the “no contract” service plan that is offered, just as I chose Metro PCS previously for the same reason. On May 30th, I decided that Straight Talk would be a better fit service-wise for me. I purchased the kit from Walmart and called Cricket to port my number and deactivate my sim card so I can activate Straight Talk. I was told by the Cricket Rep that that transaction was a successful one but when I went to activate the Straight Talk on my phone, it was locked.

I've been with Cricket for the past 6 months. I thought it would be a good idea to save money because my children and I all needed phones, and I liked the idea of the discount for multiple lines. However, the customer service experience has been AWFUL. First of all, there are some things they just can't do online. And, then, when you call the customer service center, you get someone who can barely speak English and who doesn't seem to have a clue how to do anything.

On 5/11/17 I upgraded my phone to the LG Stylo 2 for $129.00 and was made to buy a $50 month service even though my service was already on and current. total paid was $170.49 including tax. My service was suspended on 5/26/17 for non payment which I understand because I am on a group plan, but they already double dipped on my service!! I paid $80.00 for 30 days of service total. My $30.00 I already had, then the $50.00 they made me buy with the phone. When I checked my acct, there was a $10.00 credit, looked today and even that's gone? Cricket Wireless is very misleading to the point where I feel I was robbed of the $50.00!!

My experience at this location 3479 Memorial Dr. Ste. 7A Decatur, GA 30032 was a nightmare. I paid $40.33 to upgrade my service from $30.00 plan to $40.00 plan and signed up and paid on 5/28/2017. I left the location. When I got home the phone is suspended. I was confused why that happened, the next day I went to the same location to find out what the problem was, this teenage Oriental young boy if it is true he told me his name is ** which I doubt, from the beginning you can tell from his face he doesn't want help even see me.

I was in our local Cricket Wireless store this afternoon to update the payment method for auto pay for my daughter's cell service and, to put it mildly, the "customer service" girl had absolutely no intention of helping resolve my problem. Minimal effort. Unfriendly. Uncooperative. Gee, I'm really sorry I interrupted your otherwise quiet day with the purpose of your position and the reason you get a paycheck. I've experienced this poor quality customer service with a different location and a different account. Looks like it's time to walk away from these jokers and get some decent service elsewhere. If I could give negative stars to the Castroville, TX Cricket Wireless location, I would.

It's worth it when you consider the price difference. As far as customer service goes, they are average, about what you expect from any other carrier. Also, you have to pay online or in store. There isn't a place to send a check, but the Quick Pay is a nice feature.

I used Cricket Wireless for several months. Unfortunately, their service was very bad (not able to connect, delayed or dropped calls, etc.) so I switched carriers. Unfortunately, they had already taken my "prepaid" service fee out of my account. And they say don't refund for unused service. If I pay for something and only use part, they must refund the unused portion. I strongly suggest NOT using Cricket Wireless. Their coverage and service are not worth the hassle.

Worst experience I have ever had and I used to work for Cricket Wireless... from 9 am to 9 pm Cricket Wireless CUSTOMER service could not successfully bring my active cellular phone number over from MetroPCS... Each Representative kept apologizing and I had to get a supervisor every time I called in and explain from start to finish what the problem was. I even conferenced in MetroPCS with Cricket Wireless which as a returning CUSTOMER I should not have had to do. Then to make things even worse I bought a $30 Cricket Wireless refill from Best Buy which Cricket CUSTOMER service says they can't use? Then why are they branded Cricket Wireless and for sale at Best Buy where I bought the Cricket Wireless branded refill card from?

I purchased a screen pro. The manager Sylvia helped me. She knew the screen protector didn't look like it would fit but still put it on. I didn't like that it didn't fit. And wanted a refund. She wouldn't refund my money. I was looking for a Sprint store to purchase my pro. But there wasn't a store in that town. She assumed I was a Cricket customer even though I told her I bought my phone at Sprint. Because of her so-called expertise, I ended up with a screen prot. that didn't fit and with a $27.00 loss. All she could say was sorry. As a manager, she didn't even try to help resolve my problem, her mess up.

I've been with Cricket for almost 2 years, I've even brought my whole family to them! Every month new charges are added, signal is terrible, and the customer service is extremely laughable. Definitely looking for a new provider as I speak.

I went to use my phone today and was told that my phone was marked lost or stolen! I NEVER Called it In Lost or Stolen! I Will Never Go Back To Cricket/AT&T EVER AGAIN!!! Also Making A Complaint to The BBB!

I filed a claim on May 4, 2017 because of a damaged phone. I was told I would receive a replacement phone in 1-3 business days. When several days later, it wasn't received, I called back and was told they would NOW process the 2nd part of my claim. Once I finally received the replacement phone, it was defective. It would only turn on to a blue screen. So, I called back and, again, was told I'd have a replacement phone in 1-3 business days. After waiting for over a week, I called again and was told they'd process the 2nd part of my claim.

I was told that if I sign up for autopay, it would reduce my monthly payments by $5 each month, but that never happened, the amount due was never reduced. So I called and spoke to whatever Third World ** answered the phone, and he told me that it was hidden in the Terms of Service that I would not get a discount. I asked him why they can't be upfront about this on their web page, why couldn't they inform me of this up front, and why do they have to hide it in the TOS. This is a ** company, and since it is now owned by AT&T you can expect it to be even more **. Needless to say I'm looking for another carrier.

On May 3rd 2017 I switched to Cricket Wireless and got two free phones. One for me and one for the girlfriend. Each phone was on a 50$ plan and we wanted to add insurance on our phones for 7$. Because yesterday was the 7th day they told us it couldn't be done. When I called Customer service 611 from my phone I told her that I went to one store by me and asked the lady to add the insurance. She said, "Sorry you had to do that when you bought the phone at their location." The lady on 611 said, "Won't make a difference going to the store because you're not getting the insurance anyway and our customer reps were to ask you before leaving the store."

On May 9th I visited a cricket store in Bergenline Avenue, Union City NJ. I currently have a cricket account which I opened in less than a month and I wanted to add a 2nd phone for my business. I spoke with a Edgar the salesperson who set up a second line on an LG X power phone, asked me for my credit card and charged me. I noticed he gave me a NJ number so I mentioned I needed a NY number for my business. He told me he will need to charge $15.00 to change the number and that I should have told him in the beginning and he could not change it.

REMEMBER I SAID THIS. If you have any issues ANY not only is the customer service center for any issue in Dominican Republic they won't & can't do anything for you!! ALSO if you get put on hold for ANY reason you will be "HUNG UP" on or just left on hold until you hang up. RUDE, RUDE, RUDE. I haven't had my account for 30 days (switched from Verizon) to find out they screwed my billing date due 3 days earlier than expected while on-duty (yes military) in the Indian Ocean. My services were interrupted for my whole family (5 phones).

I was wondering how many citizens here have used our local Cricket phone service and what your experience has been? I have started using Cricket mid Feb of this year, because it was local and it was now suppose to be AT&T. I have had nothing but a bad experience from day one with nothing but lies and extreme costs. I have dealt with each person in the local store and any service rep I can on the phone with each recurring issue. With no good result from anyone and it's fair to share my personal experience as a precaution to you for your future expense and knowledge and from there you can make your own personal choice. I had bought a phone and started my service with Cricket in mid Feb of this year. The phone I wanted was not in our local store so I was sent to the Franklin store and purchased and activated my phone.

We switch providers only because the coverage map showed we have service in our area we just moved to. Unfortunately we found out they are going to build a tower in our area in about a year. So we have no service in the area we live... sad don't believe Cricket's coverage map... also read the fine print. No money back for their own stupidity for advertising coverage in a dead zone.

All the staff is polite and very helpful. The only problem I didn't care for is the "LOUD Spanish" music blaring outside. I am not a racial man. We do live out West in Loxahatchee and the Royal Palm. 95% of the people listen to Country or the Gater 98.7. I almost didn't go in your grand opening. I find it offensive. I would recommend turning it to English music. This is not Miami. That suggestion would be helpful towards management to get customers to come in. I hope this will help... I have lived out here 38 years. I kind of know how it is out West. English speaking country people. Thank you!

Cricket Wireless does utilize AT&T service which was the reason for establishing service with Cricket in 2015 upon relocating to Windber PA area which has limited service coverage for its competitor Sprint (Virgin Mobile). In 2015 establishing service was quick and easy, purchased a free Nokia phone after porting a previous number and avoided activation fees by doing so online. Service was great even after relocating to Lewistown PA area. In 2017 decided to purchase another free phone with ported number (Samsung Amp 2) after cancelling service in 2016 with no problem. Email correspondence from Cricket indicated the number could be successfully ported although 24 hours after applying for the phone. A cancellation notice arrived claiming Cricket was unable to verify information.

I tried to sign up for Cricket Wireless in September '16 at a local store and spent 3+ hours there while they tried to figure out how to transfer my number over to their service. I finally gave up and went to another store a few days later and was in and out in 30 min. Everything was good until April '17 when my credit card that was on my auto-pay account expired, so I went to the first (I will refer to them as "STUPID") store to have my info updated. The person updated my account, but deleted my auto-pay. I got the text telling me this and that I could re-enroll by tapping the link. So I did. 2 weeks later, I receive another text telling my payment was due. SO!!! Once again I went to the "STUPID" store and told them my auto-pay was deleted, so I needed it re-instated.

On March 31st I ordered an HTC Desire Refurbished, I got a confirmation email stating that my phone would be shipped out in two business days. After the first week of waiting I called and asked what was taking so long, all they would tell me is "your order is still processing" so I was patient for another week. I called again they told me the same thing, so I filed a complaint and in the middle of our conversation the person hung up on me. Its now April 24th. Still have heard nothing about the phone. Every time I call they hang up on me or get annoyed and transfer me. And on top of all of that, they keep sending me emails IN SPANISH telling me to write a review on the phone I never received and probably will never receive. Another thing is I spent around $30 on this whole thing and they won't refund me even though I never even received the phone.

3 attempts to switch from another provider to Cricket and each time my order was processed but cancelled. Not going to make a 4th attempt. Each time l followed instructions from the reps while trying to resolve issue but Lies all Lies. They kept recommending that l switch service at a Cricket store. The difference is if you switch service online on their website you AVOID the Activation Fee. If you do the same thing in a store they CHARGE you the activation fee. Shady Practices. Shady Company. Can l give less than 1 star please. I will stick with my current carrier. The free phone with number transfer is not worth all this headache!!! Horrible Shady Company. And then they have the audacity to hold the funds for an extended time after they cancel your order. Shame on you.

I signed up for Cricket on March 4, 2017. I switched from Verizon, kept my phone and was told that I qualified for a $50 switcher credit since I brought my own device. I was initially going to keep my number, but there were so many hoops to jump through, and since my dad was the owner of the original Verizon account I didn't have access to it, so I just got a new number. I was told that I would get the $50 credit after paying the first month. Well April rolled around and my account was charged, so I called them and they told me there was no $50 switch promotion. Okay, what gives? They told me to go back into the store I switched at, and the guy pulled up the promotion and explained that it would credit my account after 45 days if my account was in good standing. Okay, sweet.

I thought that service on Cricket would get better once AT&T took them over. Well, that's not the case at all. The download speeds are ridiculously slow and are even worse during peak congestion times, texts sometimes are missed or take forever to send and receive, calls constantly drop or are missed, I could go on. Their network is horrible. There are still a lot of dead zones too. I think they've dropped a lot of towers even though AT&T runs them. Whatever you do, go with someone else. Their service is terrible.

HATE THIS COMPANY. THE WORST OUT THERE. DON'T WASTE YOUR TIME NOR MONEY!!! I do not do this often but people need to know what type of bad wireless company this is. This is far the worst company out there that you can get for wireless. Man if you want cheap then go to Walmart. They have better wireless service than this company here. These people have lost their minds okay. Don't waste your money nor your breath on this company. Take your money elsewhere but don't spend it here. This was a bad idea. We ended up going to Verizon. For prepaid.

I am a 66 year old person that is living on social security. When I get my check at the beginning of the month, I pay all bills for the month, whether they are due or not, and whatever is left is what I have to spend the rest of the month. My Cricket bill was not due until the 19th, but I paid it on April 1. The total paid was $90. That is quite a large amount for a retired person, but I paid for a family plan. I cancelled service on April 15th due to the fact that the Microsoft phone (with Windows) no longer supported the messenger service and was told I would need to buy new phones to upgrade. I am unable to afford such a purchase, so I changed to another supplier and got the new Android phones for free.

After spending no little time on the phone just to get a phone activated (we have 5 lines) they deactivated my son's SIM card even though I told them he was out of town on business and not to touch his line. They refused to reactivate his card. Previously they gave us the runaround regarding the defect phones they sold because it was after 7 days. It is astounding to me that they would have such incompetent people in upper levels of their activation dept.

I got my mother in law a cell phone from here to use in case of emergency. I set up billing to be directly taken out of my bank account each month. It was fine until they randomly disconnected her service. I went back to the store and girl at the desk said that it happens sometimes and for $45, I could resume service. When I said I wasn't doing that, she told me, "Call customer service." When I did that, that person was unhelpful and hung up on me. I had asked if I did pay the $45, what's to keep this from happening again? Another $45?? It's extortion.

I've had this phone since March 2017 and now I see why is a low budget service. Sales pitch: Same lines as AT&T. Truth: plenty of dead zones, weak signals more so than not. Texting: poor to extremely poor complicated to get the texting service back on right service. Customer service: inexperienced young people. I ran into one who had Verizon and she works at the Cricket store! I was with Verizon for 5 years. Their costs per month continue raise to up to 81.00 a month. Will Cricket another month and will switch back to Verizon. Advice: own a business. No way!

Was a generally satisfied customer for about three years. Decent coverage on the AT&T network and we don't use enough data to worry about throttled back speeds. About ten months ago I upgraded to a LG smartphone. Last month it began experiencing trouble. Had to jump through a few hoops, but eventually they sent me another (reconditioned) LG phone of the same model. Seemed to transfer the settings well but a day or two later calls were not coming in or out. Instead, outgoing calls were being transferred to their call center.

I have been a Cricket customer for 10 years and I am fed up with the horrendous customer service. I followed a link on mycricket.com to upgrade my phone and was told that because I was a current customer I would have to pay $100.00 more for a phone. I understand they want to port in numbers from other carriers however I was willing to add another number to my account and give them even more business. These people at the Cricket corporate store are either brain dead or just do not care about losing customers. If I were you I would take my business elsewhere as I did.

My experience with Cricket was terrible. I had MetroPCS before Cricket and it was so much better. Never had problems with internet or calling. With Cricket I got the plan with unlimited data and I didn't have data or calling everywhere. They sucked ass! They stole $150 from me for nothing. I'm going back to MetroPCS. Sorry Metro.

I have a Iphone 6S plus and I have Cricket Wireless. Three months ago I never used over 2 GB a month. Nothing has changed but then when they changed me to the 8GB plan for free I started running out of data in the middle of the month. I have never used over 2. When I call customer service they don't speak English well and just keep repeating that I need to shut my cellular data off when I am not using it. I never did before and now for the last 2 months I went over 8 GB and so I did what they said and I still ran out of data. I don't do anything on my phone, no videos, no games, no nothing. This is frustrating because even in the store they see I did not use over 2GB but the Cricket app is saying I used over 8. Help what do I do???

I sent my phone in because it would not keep a charge. I bubble wrapped and placed it in a secured box. It was not broken. However a few days later it was returned to me broken and rejected. I have called and called and they will not replace my phone even though they broke it at warranty.

I called customer service asking for a printout of my call log because the phone I had lost had numbers and it's that I had not yet saved but I still need for business purposes and they replied that I need to get a subpoena! Mind you this is not for a court case of any kind. These are my records from personal use of my phone. The device disappeared & I needed to recover some of the phone numbers in my call log that I didn't have saved. In the past Cricket has done this for me for a $25 fee no problem. Now I have to get a subpoena... Absolutely awful. Looks like I'm switching carriers.

My husband & I were with Cricket for 9 yrs. We recently decided we had enough of dropped calls and dead spots, so yesterday we switched to another co. I called to ask about a refund since I just paid the bill in full like always on March 28th. I was told I can't get a refund because we switched to another provider. What really? We were not under a contract nor do we owe anything on our phones, they were paid. Why or how does this company think they have the right to keep anyone's money just because they switched companies?? We are entitled to a refund and I will keep at it. Reported to FTC, now to the BBB. You can't keep people's money because they had enough of all the problems that Cricket has!

Cricket Wireless is pretty good as a carrier of wireless service. They use the AT&T network. Better hope you don't have any problems, though, because their call center is a total disgrace. A few months ago, I had to add 1GB one-time data to my account, at three different points during the month. Each time I went on to the My Cricket Android app, selected the 1GB of data, then paid with my debit card. The charge immediately appeared on my debit card, but for some reason Cricket never acknowledged my payment and my account was still stuck in "throttled" 2G mode for being over my plan data. I work in the middle of the night sometimes, and of course their customer service is closed until 7:30AM ET.

Extremely disappointed in this company's sales tactics and customer loyalty. I've been with C Spire from the beginning of cell phones (throughout the many name changes). And would still be with them if I had known Cricket was lying to me about the plan I signed up for. I specifically asked about caps on the high speed data or possible future caps on the unlimited planned they were so eager to sign me up for. They assured me it was all legit and no changes would be made. They used this to get me to sign with them and leave the only cellular company I'd ever known. They poor mouthed their competitors for using the unlimited term and then slapping a cap on the high speed data. They said that's the reason I should be a cricket customer. I fell hook, I line, and sinker...

I woke up and my daughter was like "mom our phone is off." I said "no it is not. It is due on the 3rd." She said "no it is off." It was 5:40am. Here I am pissed cause I normally talk to my mom every morning cause she had a stroke one morning so I check in on her every morning then I talk with my sister on her way to work. Then but mostly I take my child to school every morning and anything can go wrong so I make sure I have my phone on me. For one I stay in the country. My child goes to school in the city.

So now the end of April 2017 Cricket wants to charge us a 3.00 a month fee to pay our bill in person in the store in cash? What is up with that? It's bad enough they charge a late fee due to their automated system being located in stupid central time United States but the way I see it they want their sticky fingers into everyone's credit or debit card accounts and bank accounts in other words automated payment systems but they still fine you for this that and the other. What part of prepaid don't you get AT&T alias parent company of Cricket Wireless? Bet if it was Sprint we might not be putting up with this crap.

You can tell they are owned by AT&T. They sent a new message about new rates. If you are late with your payment and they end your account. Well we do auto pay and suddenly this month for some reason they can't get the payment from my bank. Hmmm. I checked my account and they never tried. I also checked my phone account and it said my bill was paid but I received the message saying it wasn't (Sneaky).

I went to the Cricket store on Austin Hwy, there was two young girls working, one of them was Kimberly and I didn't get the other girls name, neither one of them really knew what they were doing. I went in because my phone froze up. I went to that store because I wanted my phone fix right away. It took both girls almost two hours to work on my phone. Neither one fixed it. What Kimberly said was that she would have to reset the phone, which would make me lose all my information, phone numbers, pictures, etc. She was frustrated, I told her to look up my account to see if I had insurance on the phone. She never did.

I was shocked to find so many negative reviews re: Cricket Wireless. I have subscribed to: Vz, Sprint, Virgin Mobile, Net10, Straighttalk and T-Mobile. HANDS DOWN, the BEST signal, coverage, unlimited data for the cost is Cricket Wireless. It's an MVNO owned by ATT, and hooked into its cellular network. I have never had an issue with dead spots, dropped or broken calls. Never have I been throttled, AND (unlike my last carrier T-Mobe,) NEVER had an issue with unavailable data signal because it couldn't penetrate a building, or land obstacles.

I bought a new phone and subscribed to the service. This totaled $177. The phone came the next day and couldn't be activated. I tried calling customer service and could immediately see that this was the worst company I have ever dealt with. No ability to get the phone working properly. Customer service agents that tormented me for nearly two hours while I tried to get a refund. Now I am still on hold waiting for an agent to get me a return label for the phone. This is theft!! Do not use Cricket Wireless. The service agents are sadistic. They are refusing to refund my plan fee, telling me it was activated, while I keep telling them it was never successfully activated. Also, I read the agents pretend to be each other's supervisors. I experienced this as well along with hang ups. I just lost $177! How can this company still be stealing money from people like this after all of these reviews. I am not the only one who has experienced this obviously!!!

I paid my daughter's phone bill because she wound up being homeless with 2 toddlers and on the street. I needed to make sure I kept in touch with her. Cricket payment center applied the payment to the wrong acct. I called and was told they would not turn off her phone and they would correct the problem in 24 hrs. They turned her phone off! I called and spoke to a supervisor and he said they would turn it back on for another 70.00 which I could not come up with. This has been going on since 3/17/17... It's now been 4 days and they have not corrected the mistake... My child is in danger due to Cricket's negligence!

I have been getting harassed, with the number that was given to me, I have been getting calls from random people at all times of the day and night. I call Cricket to get my number changed for free since this has become an issue. I have had Metro and had this issue once a few years back, and they were able to change my number, no problem, with no fee...

Thought I was doing a good thing by switching my husband and daughter's phones all to one company. Figured I chose Cricket and I get scammed out of money. I went in a store and call the main number to them and they told me my daughter's phone is comparable with their company. They didn't have the phones me and my husband wanted so I told the lady "if I ordered online would we have any problems? She asked me did I buy the phone from a Sprint store. I said "no. I bought It from a 5miles app. She said "Ok. I will be fine just buy a 'UNIVERSAL SIM'." Again I went to the store and called Cricket's main number to ask if I would have any problems they said "no buy a 'Universal' sim card kit and it will be fine." SMH.

I was not able to send out text messages. It kept saying "failed". Contacted Cricket Wireless multiple times and submitted 3 tickets to higher tech support team. It has been over a month now and they can't find what the issue is and kept closing the tickets. I complaint to their supervisor. Another ticket was submitted. Still the same, they can't find the issue. One of the rep. told me "We can't fix it. You can just cancel your service." I never had this issue with previous carriers. Cricket SUCKS. They don't care about their customers. I will give zero star if there is one. Horrible experience with this company.

Cricket service is unstable at best! Continual service interruptions without billing adjustments. Cricket reps are ALL Mexicans with chips on their shoulders! I called to cancel a line of service and the Mexican rep refused to cancel the line. I requested a partial refund due to cancelling the line 10 after prepaying for the service. The rep was very rude and refused to credit my account.

On March 4, 2017, I purchased a cell phone for my grandson's 11th birthday. Before I had a chance to give him the phone his parents informed me that they had bought him a phone a few days before his birthday. March 12, 2017, I went back to the Cricket store to return the phone. I was told that they do not accept returns after 7 days, but they were willing to make an exception and allow me to return the phone. Then I was told that they would have to charge me a $25.00 re-stocking fee. I only paid $20.00 for the phone.

How the hell can you walk into a place that activates phones all day every day and ask if your phone is compatible and be told "YES" spend 2 hours with them charged 80.00 only to be told "no it's not compatible" and be told they CANT refund your 80.00!!! How the hell is this legal??? They said I should have known! Ok that's WHY I CAME TO ASK PROFESSIONALS!!! You can't tell me there isn't a way to know PRIOR to charging someone and then REFUSING their money!!

I was sold a phone by Cricket that was to have a Mobile Hotspot capability that I paid for in advance. The link was not available on my phone. I called up for assistance and the representatives were not knowledgeable. Talked to Samsung who manufactured the phone and they mentioned that the provider can lock Hotspot capability. After contacting Cricket about the phone and that it was not as advertised, they told me that I would have to return it that day with a deposit for $129 even though the phone only cost $19.99. Cricket customer service did nothing for the customer, no apology, no offer to send a replacement immediately, etc. even though what they advertised and sold was misrepresented and entirely their fault. Don't count on Cricket for anything. Steer clear of this company.

Don't work, only call and text, and I pay 60, 70 for service and plus paid for phone. This is a waste my time and money. I'd like a refund or money back. I want a better service. Thought I did but should stood with Metro.

I recently ran into some family issues and didn't pay my bill on time. I called to arrange a bridge payment and explained my situation to the supervisor. The supervisor I spoke to and the representative were very caring and understanding of my situation so they advised me they could help me out with the bridge payment by crediting my account half of what is required for the bridge payment and I pay the remainder. This all happened on a Sunday night so all Cricket Wireless retailers, and authorized stores were closed.

My bill was due on the 20th Jan. On Jan 21st made a bridge payment. Called to the store #5113 & asked to have my ongoing payment every month come out on the 1st. She said, "Wait & then come in." OK I DID THAT. When I got there I paid my bill $47 +$5 activation fee =52 which it is now FEB 1ST. So that means I shouldn't have to pay again till MAR 1st. IT EVEN SAYS THIS ON THEIR AGREEMENT. And I still don't have it. They said if I don't pay by Feb 28thy by midnight my phone will be shut off!!! I AM SO UPSET OVER THIS. IT'S RIDICULOUS THEY CAN'T DO A SIMPLE PROCESS.

I would and have sent customers to Cricket for mobile service. They have great customer service, prices and are very helpful and no contract or hidden fees. I have been with them for 9 years and very satisfied and a happy customer.

My phone broke and when I chatted with Customer Service at Cricket, I was told that I couldn't transfer my old Cricket number to a new Cricket phone, so I got a new plan. They never cancelled my old plan, so I got billed for an account I can't use. When I contacted Customer Service again, he said that he couldn't find my old conversations, and that all fees are non-refundable, non-transferrable. I told him exactly what happened, and that they should have let me know that the old account was still active, or at least ask if I wanted to keep it, but nobody did. They never let me know that I was going to still be billed for a useless account, and refused to give me my money back.

Took a while, but I am satisfied with end result. The coverage is better than I had with Verizon or Tmobile, similar to AT&T. The cost is very reasonable.

I have only been with Cricket for a little over a month. I have no bars half the time. I have to walk around the house to get bars. My wifi constantly kicks on by itself. The online service is slow as snail's and no i do not have the $30 low budget package. Their so called service technicians have no idea how to help you. Worst decision I've EVER made. Going back to Sprint.

The bridge payment is helpful for some to get an extra 7 days of service, but at the same time when you don't pay the other half of your bridge payment they make you pay the whole bill. I feel that is ripping people off why make me pay the whole bill instead of the remaining Balance. It's like I'm really paying $110.00 when I should be paying $42 then they say my bill cycle starts over. That should be revamp of how that bridge payment should be.

How many employees does it take to swap out a SIM card? No really, this is a serious question! Because amongst the three so-called experts that were working at the Cricket Wireless location in Crestview, Florida, on Wednesday, 02/15/2017, not a single one of them could figure it out. That is unless you count ramming it into the slot with reckless abandon, which was the store manager's (aka "Tattoo Nightmare") idea of a good way to handle my brand new phone that I purchased from a third party vendor for use with Cricket's services, rendering it broken and worthless.

I would give them zero stars if I could. Dealing with their customer service team is the most grueling, mind-blowing experience I've ever had (and not in a good way). I've literally never met people so stupid! I made an online order on their website for a phone, and 15 minutes later found a better deal so I immediately called them to cancel my order. Not only did they still charge my credit card for the transaction 2 days later, but 10 days later the money is still not in my account, and I had to file a fraud claim through my bank.

One year a Cricket customer, NEVER have been able to log in. I have called Cricket a half dozen times and gone into a store twice to just get a username and password to login online. No one with Cricket has successfully resolved this. Bottom line--IF YOU GO WITH CRICKET, KNOW THAT THEIR ONLINE WEBSITE HAS PROBLEMS.

I can't send and receive picture messages half the time. My phone says AT&T instead of Cricket. Half the time my 4g turns to h+ and I can't dial out a regular number. It always puts a+ in front and then tells me I'm not signed up for international calls.

I received a text today to do a brief survey on the service I have been provided. By Cricket. When they asked for my feedback I was happy to give it. Although it would not let me send the text. I have been a cricket customer for about 2 years. I had never needed customer service before the past week. So here is my feedback on my past weeks experience with cricket... Every time I try to log into my account I have to reset my password. Very inconvenient. I had one customer service person who was rude and interrupted me when I would try to answer questions he had asked me. I had another one not know how to help me. Another who couldn't help me activate the phone I ordered. The last one a very nice girl helped me. Told me to go to cricket.com/activate. I worked so fast. Why don't the other customer service people know that?

Regardless of the poor reviews, I am rating Cricket a five star (so far). I have had the LG Stylo 2 for 6 weeks now and have had no problems whatsoever with coverage or the phone. I switched from AT&T because they use the same towers guaranteeing me the same coverage, and saving me $20 per month. And a new phone for very little.

Log into my account needs to print a call log for the previous month to current. A rep. told me I had to have a subpoena order or a lawyer request. In order to obtain a copy because to protect my privacy??? Really... I am not hiring an attorney and not spending time in court. This is STUPID... I understand by protecting privacy but not from the own customer itself. Changed back to Boost. Way better.

I switched from Metro PCS to Cricket wireless over a year ago. Their customer service is awesome and the cell coverage is awesome. I will never switch my service. No fees, you pay same amount every month.

Pros - The service (signal coverage) provided by cricket is wonderful, AT&T's network has excellent coverage in my area. Cricket provides the option to bring your own phone... If you are considering cricket purchase an unlocked phone from ebay or amazon or direct and then bring it to cricket... DO NOT BUY A PHONE FROM CRICKET!!! READ BELOW. The pricing at cricket is unbeatable.

Cricket has the worst customer service EVER!!! The reps barely speak English and you have to repeat yourself a million times to still not get anywhere. They tell you one thing then change when you call back. The managers are customer service reps pretending to be a manager. My son broke his phone and they will not allow me to cancel his line without making a full payment?? Why would I pay for a phone that cannot be used? I'd rather go back to Metro with not so great service but has really good customer service than stay with Cricket that has a decent service and HORRIBLE customer service. I don't think no one cared when I told them that they're losing two customers. So sad, so sad!

Cricket is probably one of the best Wireless companies out there. They are owned by AT&T so Cricket works on their towers. Been to Mexico and get 5 bars. Pricing is very reasonable as well. If you do autopay they knock off $5.00 a month. I have $50 plan, just bumped me up from 5gb data to 8 a month and I pay $45... Awesome!

I have 5 phones with Cricket Wireless and when I went in to my local Cricket store to pay my bill I asked to upgrade my account. After upgrading I asked to pay my bill and I did so with my debit card. When I woke the next day I realized my phone and all my children's phones were turned off. I contacted customer service and asked, "Why my phones are off when I paid my phone bill in full?" I was directed to a supervisor Mazzie that informed me that I was not charged for my 9.99 upgrade and that even though it was the employee's fault that the correct amount was not charged. When I swiped my card my service was suspended. I informed her that "Fine you can remove the upgrade since I have yet to receive anything and you have cut off all my phones even when a hundred and twenty dollars and change was paid yesterday."

I have tried over several times to change the date my auto pay bill will be charged to my account. I keep calling but they keep telling me what day I should call back to have change process because of some bull about their billing system. So last January on the 11th, 2017 I called and it was confirmed that they will start autopay on the 9th instead of the 7th. I originally asked for the 10th because I get paid and have direct deposit on the 10th but since my account is posted on the 9th, I didn't mind.

Texting suddenly stopped functioning. Could not fix problem and was not given due credit. After my third call to CS and what they claimed was only my second, I was happy I only had a month to month plan and could easily cancel service after less than a few months. Terrible customer service, period. 1/4 star and that's no joke. Beware of this seemingly wonderful service.

The way in which I use my phone has changed. I use to watch movies on Hallmark and free movies from YouTube and never ran out of data from month to month using the $50 plan!! I say it has changed because I no longer watch movies, only Shorts YouTube videos here and there. My billing is on the 25th of every month and paid in full, never late and for some reason directly after I make my payment on the phone using Cricket bill pay by phone and directly after I received the confirmation of payment it put me back into the system telling me I still owe the money for my bill but I receive a text message confirming that they received the payment and a confirmation number!

I have just recently switched from Verizon where I was paying a ridiculously amount of money for service. I chose Cricket because of the coverage area and the fact that they use AT&T towers. I use GPS often and have had no problems with it in the areas I have used it in for GPS or phone service. I have spoken with customer service with an issue for friend and man they helped me so much. Impressed at this point and hope to continue with Cricket for a long time. I have the $70 unlimited plan. My wifi went out the other day and the unlimited data worked awesome was still able to watch Netflix and surf web.

I was paying over $58 per month for only 2 GB of data with T-Mobile, and after switching to Cricket, I now get 8 GB of data for a flat $45 per month! Being on the AT&T network (which they piggyback off of) also gets me far better reception and fewer dropped calls. Switching was easy, being able to use my existing unlocked iPhone 5. Granted, they don't have any decent international plans for making calls outside of the country, but this will be changing soon. Don't see myself ever going back to another provider.

The company just raised my plan's data from 5GB to 8GB, that's awesome. I did and have found their billing practices to be a bit shady however and when one calls there is a bit of back pedaling. The service where I live is really decent, no dropped calls or very few if any. Overall, the company and service are pretty darn good probably better than most.

I switched to Cricket wireless today at one of their retail locations. I was charged $25 for an activation fee. I was told I shouldn't have to pay it because I was coming from a non-ATT service and would have to contact the 800 number. The first CSR I spoke with said "no problem", she would waive the fee. Then she said I hadn't been charged the fee. This is all coming from a CSR who has a VERY limited grasp of the English language. My bank acct shows I had been charged the fee. The second CSR said I had not been charged the fee.

We went to Cricket Sunday 1/25/17. They offer 8GB for each phone and giving free phone, $50 phone too and they have discount 2nd phone $10 off, 3rd $20 off, $10 addl for int'l call, pretty good deal. We cancel our Verizon because of promotions. The employee knows our place. She got our address, when we are at home excited to use it, IT'S NO SIGNAL, dead spot. So next day we come back to Cricket, they said no refund. We pay total $275. The other girl said if she's there, she will tell us that our place has dead signal, so they lie, employee should know things around. So we go back to Verizon. They gave us a good deal.

I attempted to upgrade my Cricket service using my Cricket app. The initial notice I saw on the app advised the upgrade occurred without an issue. However, I woke up the next morning and my service was completely suspended. No data, no text, no phone. I was baffled as I was in the middle of my billing cycle and wasn't due for another two weeks. I called "customer service" and they said that my payment had actually declined the night before. I told them that was fine, but didn't explain the suspension in the middle of my billing cycle. When that occurred, rather than just leave me as I was since no payment posted, they still upgraded my service to the more expensive plan, but then suspended my account for non payment of that service.

Their website offered a discount on a phone with a qualifying monthly plan. I ordered a phone, paid for it and the plan and was supposed to get the phone overnight. Five days later, I called to find out where my phone was and was told the "order had been dropped". They were to continue the order and send out overnight, again. I received my phone 5 days later. As soon as I accessed the phone, it got so hot, I couldn't hold it. After taking it to the local store, I was told it was defective and needed to be returned for another phone. I returned the phone and didn't hear from them for a week, so I called the warranty dept. to find out the status and was told they would not replace the phone since it was ordered online and I would have to lose the monthly plan I had paid for, but they would refund the money for the phone within 10 days. It has now been 15 days, no refund and 30 days without a phone. BIG SCAM.

I had just switch my service 2 week ago to Cricket Wireless, and I already have a bad service from Cricket Wireless. Cricket is bad service among the all the wireless service provider. Very bad relationship with customer, doesn't try to help out customer. One of the sale rep reactivate one of my line without my permission and ask me to pay the fee for reactivated.

My phone has an error message: No Service/No Network. In the last 48 hrs I have been told a tower was down wait 3 hrs, go to a Cricket store they change the sim and contact customer service, they reset & refreshed the phone. 48 hrs later everything still works except for the issue that cannot be resolved. I still can't accept/make calls. Brand new phone. Terrible. Do not recommend Cricket.

I ordered a phone from Cricket on December 30th 2016 as a new customer. On January 3rd I was notified by UPS that Cricket requested the shipment to be sent back to them so I called Cricket to see why in the hell would they request the package to be sent back and these ** gonna tell me that it was something dealing with fraud with my card or address and I froze and was like "WHAT THE ** ARE YALL TALKING ABOUT, FRAUD HOW???"

7 days ago I ordered a SIM card, cost $10.69, to transfer my number from a different company over. I also paid a month of service which is $40. UPS said they left the order in the front door 6 days ago. However, I was supposed to sign for the order, which I never did. I called Cricket four times got transferred to four different departments, wasted 3 hours with no resolutions.

I just had very bad experience with Cricket Wireless and lost 60$ within a couple of hours activation trial. I have a new phone purchased elsewhere with a built in hotspot feature. I just need a service plan that can work with my hotspot in my phone. I checked both local store and online store. I was suggested to purchase the 50 dollars plan and give a try. If not working, I can just cancel. One local rep also told me it should work... I did online service plan order and tried to activate it, but the hotspot didn't work. I called customer service and wanted to cancel, but I was told Cricket didn't refund service plan.

On January 7, 2017 - I went to a Cricket Wireless location to start service. WORST MISTAKE EVER!!! I received the free phone when I ported over from Metro PCS. However, the phone (Lumia 650) did not charge or work properly, it kept blacking out; I had to take out battery to restart phone just to shut it off again. I went in the next day to switch out the phone. The person went in the back and came out with another phone. This one not only did not charge as well; it also blacked out during phone call and I had to take out battery to reset phone. Instead of booting up properly it automatically started on Google with an open web page. How is that possible - the battery was out of the phone for 3 minutes.

I am so unhappy with Cricket switched over. First of all we have to have pin # to make a bridge payment. My phone was cut off. My friend tried to pay my bridge payment so they could get my phone turned on but wouldn't let her pay my bill because she didn't have my pin #. Then they are ripping customers off cause they charge a $20 for a bridge payment that used to keep your phone on for a week and then you would have to pay rest of bill on that 7th day or they would cut your phone off but you would still get that $20 toward your bill when you go in to pay it. Now when you pay bridge payment if you don't have it by the 6th day they cut your phone off and they keep your $20. Obviously if I'm only paying bridge payment I'm already having trouble coming up with my payment.

I switched to Cricket Wireless 5 days ago and have 2.5 gigs of data. Yesterday get a message saying used all my data up. I call customer service and ask them to explain to me how I used all my data when I am disabled and connected to my wifi at home. No clear answer from them. Tried to send some photos to my brother and they won't send. I look at my status bar and have no data. Call Cricket Wireless customer service and she pulls up my account and says I used up all my data and I have no data left. I questioned her about this and said unlimited data plan they are selling is not unlimited. She said that is correct. It limits you to the things you can do. So they do offer unlimited data!

The worse service provider out there. I've been with Cricket for 5 months now and haven't been able to have one good month of service. It seems like every month a tower is degraded. It causes for me to get bad calls and slow internet. I call all the time to customer service to complain and it's always the same process of refreshing my phone. They won't credit anything on to my account for the bad service but they sure take my $70 every month. I'm going back to Boost Mobile where I was for 12 years. Before I transferred to cricket I had $150 on my Boost Mobile account. Cricket offered to deposit that on to my Cricket account if I left boost. They only deposited $50. I called them asking for the rest of the money but they didn't have anything on file about that and that all that they are allowed to give is $50. So after I got screwed on that they continue to do it with the bad service. Cricket is a crooked company.

Buyer Beware! I paid $169 cash for the terrible ZTE Grand Max 2 and Cricket refuses to take it back. The phone has a severe firmware and software problem (see many reviews all over internet), that causes it to crash 50% of the time when I receive a call. Imagine having to call back everyone who calls, after waiting for the reset. Imagine if some of those calls are essential, like doctors calling you back, or a job interview. I dropped the phone and cracked the screen slightly. I did not make a claim on this as everyone knows no one covers screen repair.

When I asked to pay my phone bill I was charged $5 extra. Ok no big deal but I would like an explanation why. When I ask I'm told she will not take my payment due to this being the second run in with this employee. The district manager has done nothing and as my husband comes in to pay bill she's laughing on the phone with her boss about how she had treated me. Yes I did as I left told her she needs to learn how customer service works!!! I called the customer service # but knowing this company nothing will happen. Well we will see. If not, I will make this company known to anyone that will listen!! I would score you at a 0000000! Do not recommend!!!

Cricket Wireless is useless if you need customer service. I am a prior customer of 5 years. I tried contacting customer service both from the phone number posted on my credit card billing and the number provided on their website. Both numbers were not in service. I tried chatting but the chat was terminated by the service person before issue was resolved after they said they would leave chat open. I did another chat and that person just quoted the company party line and did not provide service or resolution. As result I am no longer a Cricket Wireless customer and do not recommend them.

Verizon revoked all unlimited plans recently. I chose Cricket because of prepay, sales guy assured me I will not be disappointed. It's really worst service ever, not even compare to Metro PCS. Was traveling from Chicago to Shayne WY, after to Denver CO, from Denver to South and North Dakota and back to Chicago. It took me 7 days, guess what... There was a phone service for about 18 hours in total. Beside that I faced problem with my device, Samsung Note 5, it stop to work properly like used to be, so took off simple card, connected via WiFi and my phone works with no problems. Don't even try this b.s. service.

Ordered and paid for 5 lines and 5 phones with Cricket. Cricket never shipped the phones. Cricket refused to fix the problem after they charged my credit card and promised 2 day ship. Never got the phones or service. Spent 5 days & 40 hours on the phone to no avail. Went to Cricket store. Called Cricket Corp store. No one would fix or escalate issue. Horrible customer service and no integrity or character with this company and employees. Cricket breaks all professional etiquette and laws and screw the customers.

I tried to get a second line added to my account. I attempted to have the number transferred 6 times with no success. Customer service has no clue what they are doing. My grandson was without a phone for over a week, dangerous situation. DO NOT USE CRICKET WIRELESS.

Good luck getting the referral credit. I signed up both my parents in store and never got the credit. Online chat is the worst. Probably outsourced the job to India. The cell phone service is good and my monthly rate is cheap. Customer service is the worst.

We have 5 lines with Cricket Wireless. Each month for several months we have complained about changing the due date. Most of the service persons have no idea how to eliminate the problem. So last month Gillian said to call in on the 3rd of January 2017 to make arrangements. Called today and the service person kept telling for moving my payment date one day. It would cost another $30.00. Heck. I'm already paying $190.00. Let me explain why I needed the payment on the 1st. I get paid on the 1st and have since 1988!!! Second reason is we have a very sick person in the house. So anytime the phones are off his health is put into harm's way. We have doctors and nurses calling for appointments and to make home visits!!! For being part of AT&T you think that the incompetency level should not exist. I have been a DirecTV customer for 4 years.

We ordered a new iPhone 5 through Cricket on 12/23 and were promised 2 day delivery. It is now Jan. 2 and there is no tracking number established for the delivery. We called customer service on three separate occasions. Each time we were laughed at and told to just wait. We have now canceled the order and the service with them. We were told each time that it was UPS's problem but were refused a tracking number. Our account was charged immediately at order but no documentation other than an order number exists. Not professional at all!

I paid for monthly unlimited wireless phone service for 52 dollars per month. 5 days later it was slowed down so much I could not do anything with it. I complained about the throttling and was told if this month I went on their 70 dollar month unlimited plan I'd not have any throttling. I did 3 days later. Speed dropped again, can't even listen to music and customer service doesn't care.

This is a review of poor and bad service from both cricketwireless.com and 1-800-CRICKET. First, I visited cricketwireless.com to see their deals. They were promoting "Cyber Deals", which means it was only available online and not offered anywhere else. I decided to accept their online offer and tried to purchase it online, but when I was on the payment page and tried to submit my name, address and credit card information, it repeatedly generated error messages when I clicked Submit. The first error message was "Encryption" error. So, I verified I had correctly entered the information and tried again. Then, I got invalid address error, twice. The problem with Cricket Wireless website is that the company management has decided to not allow their website to accept payments with any PO Boxes and the shipping address must be the same as the billing address with the credit card company.

Extremely bad/ horrible customer service. They advertise the product and then upon receiving the payment they cancel the order. However they will not tell you they cancel the order. I had to spend hours on the phone trying to figure out what happened to my phone (After 24 hour delivery Never happened). I called them 4 days later to inquire. Their explanation is that it's not them IT's me and that I interpreted the ordering time wrongly because I ordered on Friday and they only got to process it on Tuesday. Definitely my fault for not reading the rules correctly. They told me to call back again tomorrow.

First of all, Ive been with Cricket for over 10 years. I bought a new phone on 12/22/2016 and added a screen protector to it. 4 days later I was wiping my screen to clean it and the cover came off. I went back to the store I purchased it at and explained what happened, to the person that had sold me the phone, which I learned was the manager of the store, who said and basically accused me of getting the phone wet, which was not the case at all. I simply wanted her to fix it but was told there was nothing she could do for me, so I insisted to talk to the owner of the store, which she wouldn't agree to do. She said she could sell me another unit at a discount.

I've been with Cricket for 2+ years. So my payment of 60$ (I've got the pro plan, unlimited everything, plus 5$ off if you do auto pay through the app) is due on the 21 of every month. Well my job threw my pay day off by a whole week because of holidays so my phone bill wasn't being paid for. In need of a phone because of my job going without a phone was a no-go. I contacted Cricket and let them know of my payday setback and they didn't even second think it. They pushed my payday to the 2nd which was more days than I needed. They gladly did it for me and this is the first phone company has done that for me with no hassle. I HIGHLY recommend Cricket. I don't regret a day that I've been with them.

Just this past Thanksgiving, November 26, 2016 I started with Cricket Wireless. Online offer was the $30 month plan with $5 a month discount if signing up for Auto Pay at time of enrollment. Now comes my first month's billing time and they completely deny ever having an offer like that!! Has anyone else had that experience on the $30 plan... offered the week of Thanksgiving? Did live chat with customer service today and they deny ever offering that, won't even consider honoring it, and say the store where I signed up misinformed us!! Am I the only one "misinformed"?!

This is so poor service. I was not able to get any call in Parkland FL. 3 months is a waste. Call and visit customer service - no luck. Moved to Verizon and canceling the service. Cricket get autopay monthly service bill and I called to get reimbursed as I already moved to other service but they say "How we make money? We cannot return." Even talk to supervisor and they said, "We will not give you back your money. You can dispute these charges with bank and get it from there." I was surprised how Cricket can suggest they have poor service and why bank need to reimburse me for that. Very bad model of business cricket... Shame on you Cricket.

Order phone 3 times. Order goes through, get confirmation, suppose to ship next day. Then come back. Telling me order CNL. Nothing wrong with payment method. Money on hold three days. No product.

Cricket Wireless, seriously has some of the dumbest and most rude people for customer service. I have never felt so insulted and disrespected by customer service ever in my entire life. The representative and Supervisor were incompetent and never resolved the issue. The supervisor ended the chat without asking if there was anything else, and without so much as a goodbye. This is by far the worst customer service, and they have no respect for disabled veterans or students. They disregard your problems, and are the dumbest people ever. I had to restate the problem and run through the scenario 27 times. It still didn't get through to them. They had an error in their system, and even though I canceled services on 10/1, I had to do it AGAIN on 12/5, and was charged for two months of service. They refused reimbursement.

In spite of the tempting online offers and prices and phone offers, I could not get it to work. The online system said my address was invalid and could not use PO Boxes - which it was NOT. I tried using different browsers, clearing cache, but regardless of how I put my street address in - it would not accept it. I tried online chatting with them only to be told to 'try again later'. UGH! Then I called their customer service and was told it needed to match my billing address - but I had not even gotten to the billing portion of the order yet - it's like the lady was just reading a list of excuses and not listening to what I was telling her. Then she then put me on eternal hold - and left me there... So I hung up! When I called the local store but was told they do not have the same deals as the online offers so they could not come close to the offer. NOT a good way to run a company - so I took my business elsewhere.

I was in a bind because my S2 Galaxy died, so I wanted the cheapest phone I could find and I found Cricket, and the phone was a low end phone but I was saving up for a 7 (almost there) and didn't care if it only lasted me 5 months. I had AT&T and services were great. I could watch my Google paid purchases. Homeland and Pandora fit fine and Netflix. I busted the screen but I was dedicated and I could see mostly to watch my show. I was happy with the phone even cracked. I was happy my Google music played on this cheap end phone. People listen to your gut because this is where I messed up. Sprint was having a promotion so I decided to trade in my broken phone for a new cheaper end phone and it was refurbished and they don't sell refurbished and from day 1 I had issues all the way up till Sprint finally cared but you can read that review on ConsumerAffairs, there are 614 bad reviews on Sprint. They don't care.

Gotta love how warranties work on your phones so I paid $60 for my phone on a promotion. It's acting up. Not sure what it is. Call warranty. Yep have one but here's the catch. I can send $85.99 + $20 overnight shipping or $10 one night shipping and get another phone and it get refunded back on my account if they determine no physical damage or I can wait for a UPS shipping label and not have a phone for 5 to 7 days while they determined information and still may end up having to buy a new phone. Either way I'm out more money than what I even paid for the phone. I think not so off to shop for another phone because I'm not paying $40 more for a phone than what I paid for it originally for them to make their own decision on whether to cover it. so bottom line make sure you determine that next time you need to use warranty.

Have been with Cricket for almost one year. My family and I have the insurance plan and we always paid our bills on time. On November 2016 I lost my phone and I opened a claim to get another phone LG stylo 2 and I pay the deductible of course. They sent me a cheap phone ZTE. I never heard that brand in my whole life. The phone is joke, it freezes and turns off all the time. The picture are horrible, and I always has to put on speaker while answering calls. I called my bank to cancel that deductible transaction but they told me to figure out an option with them first. Right now I am stuck with this cheap and malfunctioning phone. I went to Cricket store and they won't help. GUESS WHAT I found out that ZTE phone cost $19.99 but they charged me $79.99. That is crazy. I need my LG phone back and that deductible I won't pay for it. Please Help to resolve this issue with those scammer people...

I don't know how ** a customer service dept can be until I contacted Cricket Wireless. They charged my CC without my consent. I already have a SIM card and they forced me to get another sim card for no reason. When I placed my order, they "accidentally" charged my credit card twice. I don't know how ridiculous this can be. Do not use Cricket as it is a complete waste of time.

Paid my bill using the over the phone number. (It redirects all of your calls to this number.) Waited for an hour and still no service, so I went to my account where when I went to recover my password (the website crashed when I made the account), it showed my security questions in plain text on my Chrome browser AutoFill. It showed the payment, but said my account was still suspended pending payment. I logged into my credit card account, and sure enough, $50 dollars which was my payment in full due, pending and approved on my recent transactions.

Customer service was great, everything was set up and explained. Payments could be slightly less, service could be slightly better, but all in all very satisfied customer. Love the inexpensive no contract monthly payments, service is pretty good.

Cricket needs work. My service always drops my calls. One month I paid over the phone with the automatic service and was charged twice. Took Cricket two weeks to return my money. Went in the store to get some help and it took a while for them to acknowledge me.

I am a customer of theirs and ever since I switch to them I have got the best service compare to other carriers. I have try different companies and they all promise the best service and reliability but at the end they all fail short. And since Cricket parent company is AT&T the service is great. The phone get signal everywhere I go and I don't get any drop calls. What can be better than that. Ever since I switch I have got the service expected from a cell phone company.

If you care at all about customer service and shady business practices, find another carrier. I was excited about switching over to Cricket Wireless until I had the worse customer service experience! Friday around 10:45a, I placed an order for 2 new phones and 2 lines. Around 5p, I called to adjust the order because I'd ordered the wrong phone. This is when I was informed my numbers were not porting over, so I requested to cancel the order. The rep asked for an order number in which I replied I'd not received an email confirmation yet. Long story short, and after talking with 4 reps giving me 3 conflicting stories and a supervisor named Paolo who literally said nothing more than "sorry, have a nice day," after about 4 hours of my precious time on this earth wasted, I was informed that my order was cancelled. I'll receive a refund in 24 hrs.

Cannot beat the price and service is actually better than T-Mobile in my area. If you simply want affordable cell phone service this company fits the bill. You need to prepay though so for people who do not always pay bills on time this would not be a good choice. On the plus side you can never go over your data and be charged extra.

I called to get my due date changed and they have me nothing but problems. My due date is the 6th and I needed changed to Friday and all they said was split pay or let it get turned off when you get paid. I'm a new customer and this was poor treatment big time. Do not go with this company.

Received a response from VP secretary re the escalation of my case. I was told that I would receive the phone and plan I paid for. Currently waiting for the phone.

I recently switched from Sprint to Cricket and immediately noticed a big difference! Cricket Wireless is awesome! I had Sprint, which they claim to be within 1% of Verizon and AT&T. But I had terrible service in my house and in my yard and I live in Los Angeles, near Monterey Park. Before switching I called Sprint, who I have been with for over 10 years, to see what kind of deal I could get. First off in 2011 I was paying $60 for their everything plan, which now (2016) I was paying $97 for the same plan. Sprint said I could go to their $60 plan, plus taxes, and get 3gb of data with unlimited talk/text. I told them I switching to cricket, thinking they might work, but no. So I told Sprint, see you later jerks. Went to cricket and got into a $45 plan with 8gb and unlimited text/talk including in Canada and Mexico!

I am new to Cricket but am very happy with the help they gave me over the phone. My daughter needed her phone working today. Transferring phone numbers usually takes a few days but they called my old cell provider on a 3 way call with me and we got the number transferred that day. I would have given 5 stars but I'm holding out to see how well the device works.

Phone model ZTE X 4. This Cricket has the worse customer service EVER. They sell you a $150 phone that never has mobile network. Won't make calls. Won't text. I have been with Cricket for years. Same phone number. 4 lines... They act like you have to mail it in to get a new one. The manager did not offer me a refund. Which is an option if you are within 7 days. I had to find that out by calling Cricket not from them. I was also within my 7 days. He said I had to file a claim and mail in my phone. Wait up to 10 days to get a new phone. WTF. The ** girls they have working there are even worse.

I ordered three phones, but only received two. I checked the tracking number and it said "delivered". I called customer service and got a representative that did not understand or speak English very well. I spent 20 minutes explaining the situation to her. She said she would have to transfer me to the warranty department. I waited another 15 minutes on hold. I finally got someone and had to explain everything over again... Giving account details and phone numbers and pins again.

I ordered service and a phone. Neither one worked. I had the phone for one day, returned it. Called to cancel service which I never had since I couldn't get more than one or two bars and they refused to credit my account for the $40 even though I never had service. They told me since I had activated the phone I had to pay for the service. How are you supposed to know if you don't have reception if you don't activate the phone. Customer service is TERRIBLE. DO NOT GO WITH CRICKET! Very deceptive company. I would give it zero stars if I could.

Good coverage and speeds, low price (cheapest data plan @ $35 per month), and no contract is hard to beat. Throw in decently priced phones just makes it that much better. Definitely would recommend checking them out if you're looking for a no contract and hassle-free wireless service. Time will tell if it stays decent - keep in mind I've only been on them for a short while. But for now I am a happy camper and look forward to cheaper monthly bills, better service, fast chat support, and no lock in to 2-year agreements (for subsidized phones) or overpriced monthly add-ons (think Edge and crap like that) to get a new phone.

Received the phone, it didn't work properly and had a lot of static. Signed up for auto-pay for a $5 reduced monthly fee, was then OVERCHARGED for several months. The auto-pay is a scam. It took me several DAYS to first try to get another phone, that never happened. It took several DAYS to get my money back from the overcharges through auto-pay. Now, the site kept rejecting my password. So I had temp passwords texted to me. The site rejected all of them. I spent hours in online chat with CSRs that have no idea how to help anyone. Not one CSR had an answer to anything. Each time I tried to cancel my service and have them delete my online account, they tried to stop me.

My phone only 3 weeks old. I call Cricket service. They won't give me another phone. This phone I didn't have it long. Camera broke and won't download. What I mean is my family send me a picture I what save it won't download. JUNK!! Another thing I did autopay get 5.00 off. That's a lie. My bill still 30.00 so Cricket can still service up their **. I think I will try Boost mobile service. Think twice before you go with Cricket Wireless.

I had Cricket service and about 4 days before my new month of service started I paid my bill. I decided to go with a better cell phone provider and called Cricket to cancel. They refused to give me my money back. I stopped their transaction with my bank. They still took my money from my bank account 2 days after I transferred my service to the other provider. They refused to give me my money back and I have had to go to the BBB and start a lawsuit to get my money back. They are horrible lying people who don't care who they take money from and don't care that they take money and never give services.

I went in to change my android to an iPhone. I asked the associate if my data could be transferred. He told me "Yes it would be real simple." I purchased the new sim card. He worked on the phone. When he handed me my new phone, I once again asked him if he transferred my data. The sales associate said, "No, it's too late." I questioned him more as to what that meant. His response was "Wasn't all your data synced in the cloud?" No it was not. I am not a tech savvy person. I take my old phone and my new phone and leave the store very upset that all the business contacts stored in my phone were lost. When I opened up my old phone my sim card is missing, the sales associate threw it away.

I have been charged for 2 cell plans for 3 months. Now I'm sitting here an hour, and they don't know how to fix it. And this is one of the many screw ups in the past 6 months. This company is not worth all the trouble.

I have had Cricket Wireless since Feb 2015. I always passed my ending account period by 2 days and would apply $40 to activate it, but in the last past 4 months I was charged an extra $5.00 every month to activate my account which at end cost would be $45.00 to turn my phone on. When I requested an explanation for this I was hung up on 3 times. The last time I missed my payment date my phone was off for a week. I then applied money to my account and my service usually would turn on quick but this time it did not. I received emails, my hot spot worked, and I was able to go on the internet but I was unable to make or send phone calls and text messages.

I had been with Cricket for years. I left 3 months ago to try another carrier, but I decided to switch back. I got my sister (also on Cricket) to refer me and we'd both get $25 in 60 days. I even got a confirmation email about the referral. I signed up for Cricket a few days later (new account, same phone #). I told the employee I was being referred, and that I was a previous Cricket customer - would the referral still apply? "Yes" she said.

I been a Cricket Wireless customer for over 2 years and have had 2 lines the whole time and 3-4 lines at times. I just found out today 11/8/16 about hotspot feature. Of course last week I was talked into the $70 plan for both my lines and now that plan can't add hotspot. I've been trying to add it for 2 years. It's like they changed my plan so I couldn't get it plus my phone that has hotspot settings (at&t galaxy s5 active) isn't compatible with Cricket's hotspot add on feature!!! #PISSED OFF #SWAPPING CARRIERS!!!

I pay over a $120 mo for service for two phones. I also pay insurance on top of the reg mo payment. After paying insurance on our phones for two years, my son drops his phone. Initial claim process no problem, did all on phone. Cost me $130 to purchase (called a deductible) the replacement phone. Claim #**. Next day (Wednesday) received a 'refurbished' phone. The screen did not work! They sent me a broken phone for $130! I tried to call Asurion (Saturday, because I had to work and cannot call during Thursday or Friday), but the phone tree sent me to customer support. Customer support phone tree sent me back to Asurion.

I bought a phone from them online from their website 2 months ago and the Indian non-English speaking guy said they couldn't activate it and I would have to call back the next day and he said it happens all the time. Then I switched the phone SIM card to T-Mobile and have been using it. But Cricket ported my number without my permission and never asked me to ATT they said - I have never even done business with ATT. So the phone would not work at all, even on T-Mobile's system.

Paid my bill with the Cricket app yesterday. The window kept spinning, then said there was a problem processing my payment. But I received a text saying they received payment, then another, then another & another. I swiped the app off. Today I get ready to pay bills and find out they took my payment 4 times. I spoke to my bank and they informed me that they could reverse the payment today if Cricket faxed a confirmation to them.

I was making my payment on my Cricket Wireless phone through the link on my phone. I got the payment made, but when I went to finish the transaction, I got an error saying I needed to retry or abort. I clicked on retry and I had 2 different payments deducted. I called to get a refund of the second payment but was told it would take 72 business days to refund me the second amount even though the so-called customer service rep could see the double payment. I live from check to check and can't afford them to take so long to refund my money. If I want it now, I have to go through my bank. Cricket has been less than anything good for me to use. Time to go to another company. Don't ever do business with Cricket Wireless. They are a ripoff collecting interest on my extra payment for 72 business days.

They took two payments in one month. Total of 260$. I am on disability so very fixed income. I called and they said they are cancelling one payment but never did. So now I disputed it with my bank and have to wait up to 45 days for the dispute to finish. All this after last month with 4 lines not working only getting $20 credit back. This is a cheat. They take advantage of people. You would think being owned by AT&T they would be better. They told me something completely different today as well, and refused to escalate the call. And when I told them they were on a recorded line as well got very quiet. Do not go with Cricket which is now nation wide.

Summary: You are sure to get angry, frustrated, and probably scammed. I purchased a simple phone for temporary use for visiting friend. I signed up for auto-pay because it saves you $5. When my visiting friend left the their phone is never used and I did not remember to cancel the service. After they took two rounds of bills from my card, I called in, canceled the service, and asked to refund the last two payments. Unfortunately, they pulled out a "Terms & Conditions" argument and stated, "Cricket has NO refund policy." I argued, "Had I paid with cash, you would not be able to do so and this is close to illegal scamming". After telling me same thing repeatedly, I lost the argument and $70. Additionally their shop in Lansing Mall is a joke with new faces every week and they have no idea of what to do except selling you a thing for a list price. Protect your money, time, and gut from this vultures!

Do you love losing business by not being able to send or receive texts and phone calls? Then you are in luck - this service provider is for you! 3G LTE my butt. I had week long outages. Couldn't hear people on the phone. Calls dropped constantly or never went through. Couldn't send texts, photos, or anything, and never did receive them, either. Lost work because of it. This provider is full of it, horrible service. The worst. Just don't. The price is too good to be true. The coverage is a lie. A liiie!

Easy switch and I got 5 free phones on a deal. They always have some phone that is reasonably priced or free - if you want a fancier one they are still so much cheaper than Verizon, even the "so called free or phone credit" deals - never free. Customer service is OK - could improve some but able to speak to someone. Company store not great here but there are great Cricket dealers. When I left Verizon - paying $260 for 4 BASIC PHONES_NO INTERNET, NO SMARTPHONES AT ALL. Limited calling time, unlimited text - now with Cricket unlimited everything and all smartphones - 5 of them - for $100/mo (I add insurance so $135/Mo). There are never any of those "hidden fees", or bogus charges - your bill amount is always the same. Even with the very slight dip in service and minor, infrequent issues, just having a consistent, honest bill makes them well worth it in my eyes.

I switched to Cricket in 1999, after trying a few of the other services. They all required 2-year contracts at that time. I heard about Cricket, which was pretty new then, tried it out and was satisfied. Coverage was limited (back then), but was fine for my area. Over the years the service and coverage have improved, BUT the customer service has stayed the same - superior. I have never received less than great, expert, more-than-necessary service. Of course, I have always gone to the same store, and I have always been prepared and very friendly. And I have always been treated the same way in return. In light of all the complaints, maybe it does pay to be polite. Ya think?

Bad services Cricket. I pay $400 for my cellphone and $107 for fees and my plan and I don't have services and my houses ** Cricket you stolen my money. If you Cricket can't give good services to customers go out of business **.

Every time I've referred a friend or family to Cricket they find a way to weasel out of paying. They claim the account was not in good standings. I referred my mother and when she signed up she went with auto pay. She never missed a bill due to them always taking it out. Of course when she inquired about the referral fee that had not been applied they tried to say she was late on a payment so her account went into bad standings. She got her Cricket account in December and signed up auto pay that day. However they claimed she didn't sign up for auto pay until Feb and in the time from Dec to Feb she went into bad standings...

I was an AT&T customer and decided to move my service to Cricket where my wife already was. The day my contract went out with AT&T, I called to make sure it was ok to move my number to Cricket as there was a $95 early out fee I wanted to avoid. The AT&T rep told me I could switch over and she understood I was rolling the number over because I told her. She put my number out of service that I was going to roll. I went online to activate my phone with Cricket and got error messages telling me to try again later. I called Cricket and they told me they could activate my phone so I went through the process, and they told me I would have to wait 24 hours. I waited and tried again staying on the phone altogether that day about 4 hours.

I have been a Cricket customer for a few months and have traveled the U.S. east coast and the signal is just as good as Verizon. I got a LG Stylo for less than $200 dollars. I love it. I pay $30.00 a month for service and it was the best choice I have ever made. I am saving a lot of money and service is just as good as Verizon.

My underage son stole my credit card information and I was trying to find out the address that was used to prove that it was him that did it, BUT the stupid ** cricket wireless told me they cannot look up any orders pertaining to the issue that I told them about, by using my credit card number and my name. I went back online and they told me the same **, and I cursed and said, someone used MY ** credit card number and they can't give any information on where the items that were ordered are being mailed to or anything. Are you ** kidding me? And they had the nerve to warn me about cursing at them. Bottom line, their customer service sucks major ** and when my son is ** arrested for credit card fraud, the police and/or an attorney will be contacting them to obtain all of their ** records to find out what the ** mailing address that was used.

Paid my bill but kept telling me I still owed money. Any other company you pay online it shows you paid. How can they give a confirmation number and not apply to your account. This company is the worst!! Can't dial out but I can use data. Stupid. Don't switch to them. Stay where you are at. It is not worth the trouble.

Because I use unlocked phones with SIM cards, I chose Cricket after the AT&T merger. Having been a former customer of AT&T, I believed I'd get the same data experience with Cricket. I was such a fool! Now my job is less than 2 miles from the main AT&T data transmission center in Charlotte, NC and STILL have the worse data connection speeds I've ever seen! Zero bars, no connection... Oh wait, came back, see a web page loading then POOF! Fooled ya, no connection. And regardless of what other posted comments claim, this is after the bill is paid. I honestly believe data is capped on Cricket customers to give more bandwidth to regular AT&T customers. Customer service only gives one explanation- I should purchase one of their locked, bloatware filled phones for better speeds. Nice option.

Ridiculous Hidden Fees - Even though I have a month to month, no contract plan, there is a $5 "suspension" fee if you don't pay for your next month before your current service end date. Bad Customer Service - Rude service representatives that have a weak command of the English language.

One star rating because that is as low as allowed! On Friday my wife order each of us new phones through the Cricket Wireless website so that we could continue to use the AT&T tower. The process seemed simple enough other than you could only place one phone in your cart at a time which I thought was odd. But the process is complete and I receive an email confirming the order, another confirming shipment, and then a third with the link to transfer my phone number to the new phone. So everything is great right? Well my phone doesn't show when it should (Monday) and my wife has yet to receive her set of emails confirming the purchase of her phone.

I ordered a replacement phone online 9/29/16. As of today (10/2/16) I have not received the phone (Via ups) despite the advertised delivery of next day delivery. Also unable to track past 10/1 7 am. So I'm waiting for 2 days to receive a phone that will not be delivered until 10/3 (maybe). I notice my check cleared within the 24 hour timeframe. No trouble with that portion of the transaction!

I have been with Cricket for awhile. Customer service is no good and is of no use just down right rude. Cricket needs to be put under investigation for "FRAUD". Allow me to explain. So I have a phone purchased from Cricket. Dropped and cracked it, no biggy it's an old LG. So let me buy a newer phone that I wanted. So tell me why in the world if I have uninterrupted activated service would I purchase a new phone and have to pay a activation fee for service I already have? And for that will be switching phone carrier one day before bill, do and keep my number and get new phone for lower for switching. Bye Cricket.

I called before they drafted my card the day before my bill was due and told them I no longer wanted to be a customer and if they could disconnect both of my phones and they did but before they disconnected my phones they draft my account for $104 in which I was told I couldn't get back because they don't give refunds. I was told so many different stories and I still never got a refund. I hate this company - their customer service is very sad and they are not helpful. I would not recommend anyone to use this company EVER!!!

Horrible experience. Rude customer service. I had questions as to why all my data was gone 6 days into my plan. I have been with almost every cellular service and I have never ran out of data in 6 days. I requested a supervisor and was left on hold for 40 min before giving up and calling back. When I questioned them as to why they said there was no request for a supervisor. Wtf . I paid 50$ for 6 days of service thats almost 10$ a day for this crap service. The FCC needs to look into fraudulent activity from Cricket Wireless network. BEWARE. Don't get robbed Iike many, many people are getting from cricket wireless.

On 9/22/2016 I was paying my bill on my smartphone app. The came in the phone called my Cricket. I was trying to just pay the month's bill knowing to follow the steps, be careful not to click too much and proceeded to pay $40 dollars. When I got to the last screen to confirm and submit button I pressed it one time and my card was charged 4 separate times for $40 dollars. An extra $120 was charged to my card. Now left penniless till I get a refund. I have to wait and they won't do anything to make it right. To really make me feel like they're actually sorry isn't good enough and it's unacceptable... It's an outrage.

Ok... I think it's great. I have unlimited data, therefore I can never be charged for overages. But... your download speeds are absolutely, positively horrible!!! FOR CHRISSAKES, I CAN BARELY STREAM A SHOW, OR ANYTHING THAT REQUIRES SOME DIGITAL MUSCLE. It's so bad, I'm actually thinking of going to another company, even though I know I'll be paying more. Everything is a gimmick in life, I guess.

Long story short: I realized I wasn't going to be able to make my payment on the 28th of this month. So, I wanted to extend my pay date until the 30th. I'm fully aware of bridge payment plan, but I only wanted to move it by 1 day and was trying to avoid having to borrow money. On their site, it says you can move your date. So, I call customer service. The guy proceeds to tell me that bridge payment is my only option. I say "so why does it say I can move my date?" He says "you need to call after you pay your bill to move the date." "Seriously? Why would I want to move it, after I paid my bill?" "Sorry sir. Your option is bridge payment."

Cricket says I am in the coverage zone at my home and neighborhood but yet I have 0 to 1 bar of service. I have 2 phone lines with Cricket. They also said that my home material isn't great for my cell. I went outside. Seen a few people. 2 people came inside my home 1 had Cingular the other had T-Mobile. Waited 5 minutes. They check their cell signal. Guess what. Great reception. Full bars. Waited longer. I think it was 15 to 30 min. Same thing full service at my job where I'm a machine operator full service. There 3 ft of concrete wires pumping a lot of electricity to the machines full bars but at home 0 to 1 bars come on. Fraud at its finest.

I switched to Cricket on or about 7/6/16. I had switched from another nightmare not knowing what I was in for next. I went into a store in our local mall that I frequent that carries Cricket wireless. It was a rough switch but it was completed. I was not made aware of anything but that there were no contracts. OK, that was fine. 8/16 paid my bill. But that whole time I was wondering when I would call home, my mother would never answer the phone, then we fight when she said she called me and I would say she did not. Then I called one of my customers, and she said she did not get a call from me. Then it gets better. I called my vet's office to make an appointment for my dogs. They said hello, hello? And hung up.

I bought a Galaxy S6 phone from Cricket. I took care of it as best as I could. The phone started malfunctioning so I went to the store and they told me that the problem was with the phone. I sent it back with the warranty. I thought that I would get a brand new phone because I BOUGHT a brand new phone, but when it got here it was refurbished. I called and they told me that because I had already used it for 5 1/2 months. I explained that I didn't do anything to my phone. If my phone was working properly I wouldn't have sent it back, so why was I penalized for it? If you buy something from Best Buy or Walmart and it doesn't work you get the item again brand new. So why is Cricket different? They explained that it is out of their hands and it is Cricket policy.

My wife and I have had a joint, auto pay account with Cricket for over two years. The Lumina windows phone I had became defective and I purchased an LG Spree. Within four days the microphone became defective and I was able to get to the local store on the seventh day. I provided a receipt and the original box but they refused to give me a new one after verifying the defective microphone. Looking at complaints on the internet this seems to be a reoccurring problem with this phone. I received no help whatsoever in expediting this problem nor was I able to speak with a company rep who would be in a position to help me. We will not do business with Cricket again.

My nephew is fifteen. He has service with Cricket. His phone fell out of his pocket while riding his bike so he mowed and cleaned yards to come up with the money to get another phone. When he went to Cricket, the guys working there sold him a phone that cost 115 dollars. He was worried about dropping the phone and breaking it. The guys working there told him that he could drop the phone as much he wanted and it would not break first thing he dropped the phone it broke and he took it back the next day and they told him he had to pay 75 dollars and 25 dollars reconnecting fee. So I called and ask them why they told him that he could drop the phone and it wouldn't break. He told me thats just what they tell everybody to get them to buy the phone. I asked him if that made him feel good lying to people and he hung up the phone.

The worst customer service I have ever encountered in my life... I purchased a "Alcatel Idol 3" which stopped working 6 weeks after purchasing it... I have spent several hours on hold trying to get this phone replaced since it is under warranty for 1 year... I am constantly switched from the warranty dept to customer service and from customer service back to the warranty dept. They constantly ask the same questions over and over and over again. The people I talk to are without a doubt the most unconcerned bunch of idiots I have ever encountered. Still no replacement phone for a 3 month old non working phone.

Ever since I've been with Cricket the first month it was smooth sailing then one Friday I was wondering why my phone wasn't working, come to find out the towers were down & Cricket didn't send out a notice just an "Apology" the next day... smh. Now I'm trying to switch carriers & Cricket is not trying to release my phone number to the carrier I switched to & to top it off, their system is always shutting down! I DO NOT RECOMMEND ANYONE to go to Cricket Wireless!!

Thought we were paying too much for cellular service and other family members had Cricket with a good experience so decided to give it a try. Went to the store. Spent over 3 hours getting g set up with an account, phones and accessories. My husband saw he could trade his phone but told them not to get rid of it in case the phones didn't work. We went back the next day because we had problems with reception. They said an APN was installed on my husband's phone that shouldn't be there and did upgrades on both phones.

Lies lies lies. They are the king of lies. They lie about the way the service is handled. They lie about coverage. They would rather lose you as a customer than credit the 5.00 auto pay to your account. I spent over 2 hours on the phone begging for the 5.00 just to see how far they would carry the concern. They carried it all the way to the main manager and I begged her. It is really disgusting. My referral bonus never even hit the account.

I have had nothing but trouble with the Cricket payment application. It sticks or shut down and after multiple attempts to access and make a payment, it takes all of your money off the credit card. It knows that you only intended only one payment but it won't allow you to delete or cancel the extra ones. They never refund your money either no matter how much you explain the situation. They shouldn't be allowed to stay in business. This is bad business practices!!

First and foremost I want to curse through this whole review. They made me give it a star. Don't deserve any!!! Now all I wanted to do was prove to someone the last time I talked to them. Simple enough right? Heck no. The ** told me I need my lawyer to request it because they only provide it for a legal matter. It's a legal matter to me. Smh... To be honest I never before today 8-31-2016 checked out the reviews for this phone company... but the truth is this is a scam ** company. I wonder who the devils are that is running it? They don't even have a corporate office much less a number.

Someone has access to my internet illegally by paying closer attention than I thought by getting on my internet & has been causing a lot of financial problems etc. I called to have my phone number changed after explaining the urgency of the reason I need my number changed. The guy I spoke to had not a care in the world & refused to take into consideration that I'm not only Disabled & too ill to defend myself against this person who has been downloading illegal porn sites etc. has my identity.

I have been a Cricket customer for over 10 years and have been happy until AT&T took it over. Things are going downhill and it looks like I'll be shopping for a new phone service. I referred a friend and was promised that we would both get a $25 credit in several months. We both entered the code we were given that day and have been waiting. I called today on August 28th 2016 to inquire about what has happened to our credit. I was just told to reenter a code and wait again. Why is there a delay in the first place? Has anybody gotten the referral money? Well I will not let them lie and cheat me so I am moving on from AT&T. Rest in Peace, the real Cricket! Go to hell AT&T!

If you plan to remove a single phone from your account do so before the end of your payment month. Unbeknownst to me if you should choose to let the account go unpaid for a day "suspended status" they will require full payment for the next month of service on all phones on the account just in order to remove the phone you are not using. This technique "policy" is documented on the website under support. Each representative stated that I would have to make the "plan" current before I could remove the phone that I was not using. I reminded them that I was sure that I did not have a "plan" with their company being that I am on a prepaid phone account. Also that my current balance was 0.

Customer service manager - He was impatient, hustle, and quick to judgement. He hanged up on me. He was disrespectful and difficult to speak with. Did not provided needed information, that would allow the call to be fair and balanced and kept refusing necessary terms. This company has already many bad complaints, and they learn nothing from them. They need training and better quality services. They just do not ever, cut it right. It's awful.

I have had cricket for 3 months. When I went to sign into mycricket the first time it said my password was wrong.. called the store, was told they couldn't help me even though they are the ones set my stuff up. Called customer service, got a security question and answer.. STILL won't let me log in. Said the answer was wrong. It's pretty frustrating not being able to use the services they SAY they offer. I'm going back to StraightTalk. At least I can log into my account, yes customer service is horrible but in the 7 years I used StraightTalk I only needed to call them 3 times. With Cricket I have called and called and hassled and I'm done. I don't want to have to go to the store to put service on. I want to order it online like supposedly you can do but idk since I haven't been able to.

My phone was running slow. I took it in to the Cricket Wireless in Chula Vista, by Southwestern College (address is 931 Otay Lakes Road, CA 91913). I clearly stated several times that I have work pictures on my phone and that I cannot have them deleted. I then stressed "If you are not sure of what you are doing, please don't do it. I just don't want my pictures deleted". I was assured he would not delete them.

I decided after months of paying really high phone bills with Verizon to switch over to Cricket wireless. So I went onto the website and ordered a new phone and ported my old number that I've had for years over to that phone. The website kicked me out several times and refused me to port my number for 48 hours at a time. Everyone I spoke with from customer service had absolutely no idea what I was talking about or how to Help me. Finally after days of going back and forth I had my account set up and my order was placed on July 21st 2016 and I received my phone ups in the next few days.

I referred 2 people and cricket rep said $25.00 will be posted as a credit on 4 accounts. After 6 months no credit ever issued. The cricket rep is no longer working there because she got fired and cricket will not honor this reference program. Do not go through this company and refer anybody!

The insurance costs $7 a month and says it covers physical damage but if your phone gets damaged they charge a $75 deductible that you don't get back. This is awful because I have been paying for insurance for over a year so I have already paid $96 in insurance costs and the phone was only worth $99. So I have paid $171 for a phone only worth $99. The customer service was rude and unhelpful. NEVER BUY THEIR STUPID INSURANCE IT'S NOT WORTH IT!!!

Do not go to Cricket, trust me. I switch from T-Mobile $108 two lines unlimited all, trying to save some money. First Cricket say $50 a line with 5g of data and pay $45 with auto payments, plus (supposedly) will get extra $10 discount for a second line. LIEEE, SCAMMM. What they don't say is once you get second line, you will not get discounts for auto payments, so you will be paying the same amount without any discount at the end. This is misleading advertising to attract new customers. Another thing that makes me to switch to Cricket was they are on AT&T, they should have better signal than T-MOBILE. NOOO, the internet 90% of time is only 4G, no LTE, very slow. Do not go to Cricket, you will regret.

They care more for profit than customers. They bounced me from person to person. I wasted an hour and a half of my time to not even have my problem resolved. Each department told me different information and warranty told me customer service WOULD and SHOULD be able to help, but often doesn't for some reason. Warranty was right. They didn't help. I will be going to a branch tomorrow for resolution and if I still do not get the issue resolved, I will be switching back to Verizon. At least things actually get resolved there.

I had to call today since my auto pay apparently wasn't working. Found out I didn't choose that option. You see, I had to interrupt my service for two days since my payday was after the due date. I restarted the service and thought I was back on auto pay. I called to inquire about it today when it wasn't automatically withdrawing. Found out I wasn't on auto pay. Swell. It might have been my bad, but I was thinking why the extra step, when if I pay I can just choose the option. It's only a $5 difference but it's like they take every opportunity to nickle and dime ya when they can.

I bought a new phone from Cricket wireless. It came without a Headset and charger. When I reported to return they say you can't send half or incomplete package back. Is it my fault, when I don't full stuff. They promised callback. I never got any call back. Worst customer service. No value for money. Wasted my 120 USD. Really, really Pissed off by their service. I wish company gets closed and they should not be able to cheat any people further. I called them 10 times by now. Not a good support. No one helps. Just fake and false promises.

I live in Florida and I decided to give Cricket Wireless a try last December. I bought two phones one for me and one for my wife. I selected an international plan that would allow us to call Canada from the US and vice versa. In June we went to Canada. We had data for a few weeks but now there is no data even though the plan says we have 5GB in Canada. I called Cricket dozens of times and it's just a waste of time. They can't fix the problem that seems to be with their Canadian carrier Rogers. If I look at my Cricket account online it shows 5GB of unused data for each phone. I just renewed the service on Aug 3 for $90.00 and there is still no data available. There is full signal strength from Rogers and we're in several large cities with good signal. My ATT phone is working fine here in Canada.

I have had a few issues with this company and the only thing keeping me with them is the signal is better than the last company I was with. First of all they have a return policy if you don't like your phone you can return it within 7 days. Well my mother is on my account and she didn't like the super cheap piece of crap she got so she returned it the next day and they tried to make her pay full price for the new phone instead of the special price. She eventually got to pay the special price after the manager just got sick of her which he made clear.

Customer Service is awful. They talk to you with attitude, supervisors hang up call, you get transfer to different dept and no one takes responsibility. Bought a cellphone online, got it active, cellphone frizzes, stops working when trying to log to internet, and social media. Called Cricket and they cannot do nothing about it. I need to send cell back for them to check and approved if is not working properly meanwhile I will be without a phone and they won't credit my service for the days that I don't have cell. BIG MISTAKE FOR TRANSFERRING. MAIN FOCUS IS TO STEAL FROM CUSTOMER.

On 8/1 I called Cricket Customer service to see if the current Boost Mobile phone I had could be used on Cricket's network. I gave him the IMEI number and was assured yes it could be... Bear in mind the IMEI number is specific only to one phone. It is unique. During the purchase process on Cricket it has a tool to check the IMEI before purchase for compatibility. Passed and took me to screen to purchase a Universal SIM card. Of course I had to buy a monthly plan too to get the SIM card.

I paid my bill twice but I didn't mean to so I ask them to to put it on my boyfriend account or back on my card. They told me 3 business days then they said 24 hours then they said 5 business days. I wanna know where my money to.

I have switch from t-mobile to cricket July 4th. I had switch on-line with my number that I had, they send me a cell which was junk, couldn't hear the ringer and dropping calls. I had bought a new cell which was 626S for $90.00. My apps for facebook and messenger isn't responding. I called, they told me to call another number which isn't my job. I was having problems with them since I switched. I just paid $103.00 for my service, now for my next month's bill they want me to pay $120.00. Cricket is a joke. I regret switching and I would tell people to stay away from them.

I didn't listen, and so here I am, trying to get my money back before the phone even arrived! They sell you a phone online saying that there is a discount if you bring your own number. Well, I did bring my own number, but when I asked about the discount on chat the response was, "Oh, your line was not eligible for the discount, sorry." My problem is not with the discount, which was not that much, but with the deceptive practice. My other problem was staying on the phone with a certain Oscar ** for 45 minutes, and this man would simply not understand that I needed answers to two simple questions ("what do I have to do to close my account" and "where can I reach a supervisor"). Instead he simply repeated the same lines over and over again: "I'm sorry but your line is not eligible bla bla."

Every time I call into customer service it's like they're trying to say anything to get rid of me. Not much interest in the cause of my issue. I guess if your cellphone bill is only $35, it's got to give somewhere. As a whole, phone service has been pretty good but whenever you have a issue, don't expect anything from customer service. There are NO accommodations. If you ask, they'll ignore the question, even if they're at fault. Not sure they track internet data accurately. I've used 2gb every month for a very long time with tmo but all the sudden I can't stay within my 2.5 GB plan. Just a heads up, they won't tell you this but you have to wait 60 days to receive all the credits promised before activation.

We called Cricket Wireless to pay our bill. Of course when we called we got some Middle Eastern call center. We had a 200 dollar credit on our account for switching providers. Our first bill was 130$ so the 200$ covered that which left us with 70$ toward our next bill. I went into the store to pay the 60$. That's when the girl behind the counter told me I only had to pay 5$ then in 7 days I could pay the remaining 55$. So after the 7th day our phones got shut off which was really 6 days (they failed to mention the day I paid 5$ counted as a day). I called to pay the bill. That's when they told me I had to pay my bill in full 130$. I guess the 5$ was called BridgePay and if I didn't pay my bill on the 7th day I waived my 70$ credit and I would have to pay the entire bill.

My family has been with Cricket for almost a year now. I needed to be in Asia in about 2 weeks' time and I checked with Cricket if there is any way to retrieve my voice messages and texts while overseas; They said no. I get a lot of calls/texts for my business and hence, I have no choice but to change carrier. We changed to another carrier yesterday and when my line was ported to the new carrier, I have a pop up message on my phone saying something to the effect that the new carrier cannot be activated on my phone and please check with Cricket.

On a recent trip to Florida I decided to give Cricket Wireless a try. I am a Canadian and I travel to the US quite often. I bought two phones one for me and one for my wife. I selected an International plan that would allow us to call Canada from the US and vice versa. On my return home I called Cricket in order to refill my account. When I gave them my credit card info I was informed that I could not use a credit card that did not have a US address and that I should have read my contract. I read my contract several times and at no time was this policy stated.

I spent 4 hours this morning trying to get credit on my account and my phone sent in. This phone is defective and so is your customer service. First off guy who set phone up in store filled all my info out wrong. Second of all haven't been able to access account since set up due to this. My phone keeps saying data limit reached. I was told a month ago when I called I would be given a credit due to all these factors so when I had time to go by store yesterday and reset pin I was told that I would be given refund but was not. I was with another carrier for 8 years. 8 years!!! Switched because service down here was **. I was told I would receive great service from Cricket. Absolutely not!!! I will be going on several forums and posting this atrocious treating of customers. Feel like a villain. RIDICULOUS!!! Hope someone who cares sees this. Hopefully an American who can understand me.

I've brought 5 phones with service from Cricket Wireless at full price paid over $400 cash good 1st month 'til someone broke in and locked me out my acct. On my 4th week of service I called Cricket and wrote to corporate about my problem and it's been 2 months with no response. Me needing to be able to reach my children, I kept the service since I've paid for the month and changed all security for the acct and still someone managed to still break in my acct and lock me out again, meaning they took my phone off my acct and they managed to do so 5 times in 1 week.