Cricket Wireless Reviews

Signed me without telling me no hotspot! Then when ask told $10 extra per month then after a month dropped me without a warning saying original plan does not offer hotspot. I told, "You are charging me for it!!!" All along a customer service crook saying, “Oh do not worry. All taken care of.” Just like their boss AT&T - the biggest crook of all.

Any company that is owned by AT&T you are just asking for it! They actually tried to charge me $3.00 just to speak to one of their customer "NO customer" service reps when trying to apply a prepaid PIN card. I lasted one month with these crooks. Don't waste your time with these crooks. Believe what all the reviews are saying. They would have bit the dust a long time ago if AT&T had not bought them out. Try to use any phone company but Cricket. Why do you think Wal Mart stopped using AT&T for their phone service and went with Verizon. Because they are corrupt as hell!

I'm using Cricket for a year, with the unlimited calls+2GB data plan for $30 a month ($35 without auto-pay). I'm very very happy with Cricket. No signal issues (of course it depends on where you live, like with every company in the world), great customer service! I leave Cricket to a cheaper company (Good2Go mobile), only because they are cheaper! If Good2Go won't provide a good service, I'll probably go back to Cricket. I'm a very demanding and technological customer (not the average customer), and if Cricket was good enough for me, they will probably be good enough for 99% of the people! I told Cricket that I got an offer for 3GB for $20 a month, and they said they can't go that low for 3GB. Kudos Cricket! We're breaking up only because I found something cheaper.

I bought my phone in the Fort Smith, AR location. Sharon was so easy to work with and so professional and knowledgeable. She did my initial set-up and has helped me on numerous occasions as I've needed to learn how to use options on my phone. She always succeeds in problem solving! I hope Cricket recognizes her value. I sure do.

I wanted to transfer to Cricket after chatting with them and was promised by several agents that I after I make the online order I will get an invoice with name and address. After paying I was told it was impossible. Then I tried to cancel the order and was told I can't even though I didn't get the sim card and it was shipped back to them. Then I was told I can be refunded but it was a different department. They transfer me to an unrelated department. They don't know anything - Stay away - they just took my money and gave no service.

I have used Cricket for more than a year. It has been ok. One complaint is that monthly, they send you a text about your upcoming bill. These come at all hours of the day and night. 11 pm, 530 am. They wake me. It is stupid. Recently, I added another line. I bought an iPhone 7 from them for my son and signed up for service. I paid over $350 on my credit card. I have had auto bill pay for a year. The phone arrived and was easy to activate. It all went smoothly the first day. The next day I found that they had suspended service on both lines. They assessed me $1.83 for the first day's service and, instead of telling me about it or charging my credit card, they suspended service.

I've been an auto pay customer with Cricket for over 3 years. This last month, my payment was taking and 4 days later the phone was shut off. I called the customer service line and they said, "Yes, you did auto pay but the bank took the money back." I was traveling and needed service restored immediately so paid the over the phone extra fee. That was 2 weeks ago. Today again my phone has been shut off, customer service initially (automated) said I needed to pay $45 to restore service. I called again to try to get a human and within a half hour, now I owe $50 to restore service. That's $165 for a month of service???? I think not. It was great while it lasted but I'm am one with Cricket now. Fraudsters.

Yes this is a great deal, only 25 bucks a month for a completely non functional phone. Details: Can't see screen in daylight, doesn't show messages, or missed calls, takes forever to locate a contact, gets stuck on a screen randomly and those are just a few of the features systematically on this wonderful electronic device. Now it is also literally falling apart. My goal is to run it over with my car when and if I can find any other flip phone.

I've been with Cricket for quite some time and never had a problem. Our cricket guy is knowledgeable and friendly. Maybe we got lucky?! I have limited signal because I live in the country, but for 35.00 a month I'm in the catbird seat. Thanks cricket for making my tight ** hubby not whine every time he pays the bill.

I have been a customer for over 10 years. In my ten years I have had many different phones manufactured from other companies than Cricket. I have been able to use my sim card in all of the phones without a problem. Today I tried to turn on my hotspot on my Alcatel Cricket phone and I was told call 611. I did and spoke to a supervisor because my hotspot did not work. Supervisor told me it is an additional.$10 a month to use the hotspot. Never has any.salesperson ever in my years as a customer there was any additional fee.

I purchased an iPhone 6 little less than a month and a half ago. I have never been able to sign into the Apple ID. I've been through tech support several times. I've been to Cricket Wireless several times. Anyway finally took my phone to the Apple store in Sugarland. Well come to find out they had sold me a used phone that will never be able to be used. Tried talking to cricket. See if they would make things right. Of course no management here in Bay City. Nobody knows nothing. Call management at the Lake Jackson store - very rude. She has no business being a manager. She's not professional at all. Well then back to the cricket store I have a letter stating that the phone has been refurbished and they are responsible for it. Well they're not making it right. I'm out $400.

I switched from Metro by T-Mobile to Cricket in January to lower my bill. The first 2 days it was fine, then I had problem after. Problem no 1 could hear me, they said I sounded like I was underwater so I call customer support. They told me my plan was not sufficient for indoor use but I was paying a family plan. Then my internet would not work, called customer support again. They told me I was lying and my internet was working fine. I tried to get them to reset everything and send a boost to my phone. They tried to charged me $10 for the boost. All on all it was the worst 5 months I ever had with a cell phone company. Their "supervisor on 611" cursed me out and called me stupid. That made it so I switched backed to Metro and I am so glad I did. I have no problems with my phone service or internet. I would not recommend Cricket Wireless to anyone even my worst enemy. THEY ARE HORRIBLE!!!!

Well what can I say. Cricket SCREWS UP in every way POSSIBLE! I ordered a hotspot device June 26, so should have received it June 27 with next day air shipping. NEVER received package, waited 2 weeks calling customer service EVERY other day. THEY ARE HORRIBLE. They NEVER FIXED A SIMPLE “DELIVERY” ISSUE! They blamed UPS for everything, when neither I or UPS could change DELIVERY due to their STRICT RESTRICTIONS which ALLOWS “ONLY” them to CHANGE ANYTHING! So finally their device got shipped back to them and now I was told to wait 10 MORE DAYS after July 8th for my refund. So HOPEFULLY after all this BS just hopefully I do get it back after so MANY LIES, RUDENESS, HEADACHES, and TIME WASTED!

First, it took 2 people, 3 tools and over an hour just to remove the back cover in order to install the SIM card. Then, the charger simply would not fit into the charging port. So the phone is totally useless. Customer service is the worst I have ever experienced. I could barely understand the first representative, but did get the phone number he advised me to call. I waited for more than an hour, then finally gave up. I cannot return the phone, as I didn't need it for awhile and the 30 day return window has expired. Money wasted because I just have to throw it away.

I've had Cricket in the Northeast Texas region for 3 months. Switched from AT&T. Save about $50 a month. But I noticed about 70% of the time my phone apps are slow to load. GPS and Marco Polo have to be closed and reopened 2 or three times. Service in rural area in about 50% worse than AT&T. Still I need to save money. So I'm keeping it for now. Just wanted to let y'all know my experience.

Bought a Cricket phone for my daughter until we resolved an issue with Apple on her iPhone! Remember we paid cash for her phone and bought it outright! Switched her phone back to her iPhone after issue with Apple was resolved after 5 months and 25 days! We had a family member that has another carrier and broke his phone so we told him he could have the phone we bought from Cricket as there was nothing wrong with it. As he started to set it up he gets a message. Network locked. Enter pin number!

Looked up the store hours at 1001 West Genesee St, Syracuse NY around 5am today - Opens at 10am. Originally I was just going to purchase a new battery then decided to get a new phone, as the Legacy I bought here is over a couple years old. I pulled up to the store at 10:07 with 2 people already waiting outside. The gentleman by the door said the store was still closed and didn’t think anyone was inside. This is the second time this happened to me at this location. I figure I’ll just get my new phone at Amazon instead AND buy a spare battery.

I have the $60 unlimited plus plan and I just paid it and not it was. I only have 10 gigabytes of data and Cricket Wireless doesn't even have a 10 gigabyte plan. I am so mad and pissed at cricket wireless. I will be suing them also for false information.

So I’ve been with Cricket for over 6 months, pay 3 phone bills faithfully and bought the 3 iPhones from Cricket. I needed a 2 day extension on my bill because my bank card was stolen so I called. The 1st person I spoke to told me that the only way you can get an extension is to pay $40 today. I obviously don’t have that and won’t until Tuesday at midnight. I asked to speak to a supervisor and the woman I spoke to told me she would give me a 1 time free extension as a courtesy for being a loyal customer. The phone then hung up so I had to call back.

Extremely poor customer service. They have a reason they cannot do anything to help our customers. The phone itself is not user friendly, or adaptable. I would stay as far away from this company as possible!!!

Cannot access cellular data on one and now at times a second line. While online with customer support to try to resolve the issue my device started hanging up and continued to just end calls for no reason for remainder of the day. After their reset on my device my cellular data is not allowing me without wifi at times. I have contacted customer support two days ago and they promised tech support would give me a call back yesterday. Still no call. Checked again and they asked me to please be patient they will get back with me. Tells me a lot about their tech support if the wait is this long to resolve their issue.

Seriously. I have been, no wait, I had been, with Cricket for 8 years. 3 lines, over 100$ per month auto pay. My phone died. Should be simple yes? Order a new phone? Easy right? I tried to order online. I got the whole billing does not match shipping. I did a chat. Lo and behold they had an old address for me. (I should mention that my bill was auto pay with my new address.) Chat guy says all fixed. Nope, still can't order a phone, says addresses do not match. I try again, new chat guy gives me a link to UPS to update my address? WTF? So, even though I know calling will stress me I do. I verify my shipping address, everything should be okay right? Nope. Still can't order a phone.

Today I called the customer service to see if I need to inform them earlier to cancel the phone at the end of this month. The rep told me very clearly I could still use the phone during the billing cycle. And then he incoherently started speaking to me, and the only thing I heard was the last words, “Your phone may be disconnected.” And then my phone service was canceled right away. I called back to solve the problem, but they insisted that I needed to pay to reactivate my phone. I wanted to stop the service but not today. And during the last phone call they picked up the phone, but they didn’t talk to me. The service is very terrible.

Cricket Wireless has the worst customer service I have ever had in my entire life using cell phones and cell phone services. I had their service in 2017. I have an old phone that I purchased from them and now that I'm at MetroPCS that they will not unlock that phone for me to be able to turn on my phone number at Metro with that phone even though it was two and a half years ago. Even waited for 45 minutes for a supervisor to still get no help with that company. They've never been helpful, never been useful and never been good.

I switched from Verizon to save money. My house is right in the zone where I should have great service. No service without WiFi assisted calls. Can’t talk on my deck or by the pool. Lost calls by the dozen as well as constant weak service. Memorial Day our internet was down all day and I couldn’t make or receive a single call. I work 1/2 mile from home and have no service there either. Dead spots all over the place. I was very disappointed and today I switched back to Verizon. Cheaper service would be good, but not at the loss of service.

My SIM has been disabled. I ordered a new phone yesterday, Wednesday. It will be delivered today, Thursday. I have no means of communication other than my WIFI connect at work and home since last night, Wednesday. I am so angry. I can't get text either. I have received the WORST customer service over this past week trying to upgrade. After 4 to 5 calls, talking to a supervisor who told me the phone was activated the same day I ordered it and it shipped and will be delivered today. So why would it be ACTIVATED!!?! I am now rating the service I have been receiving. I have truly been patient and I am GREATLY disappointed and inconvenienced. The only suggestion was to purchase a temp SIM card and pay for that myself. Sometimes low rates isn't the best idea, you pay for what you get and in this case I got $50 dollars worth of NO customer service. Customer service does still matter.

I bought a phone from Cricket online. They took my money, cancel my order, told me my money was in the air and I can go get it if I want it. I ask them, "Let me send you bank statement to show I paid." They said, "No, tell the bank to give you your money." So I'm out of my money. Just be careful. If they take your money you better know how to get it out the air.

Purchased 2 phones and 2 lines on their site. Rep deleted 2 phones, cancelled order, recreated. To this day, 2 weeks later they still can't give me my order # or receipt. About 15 attempts to explain the error and get the deal on 2 cellphones were rudely denied. According to the reps that I spoke to I am no longer qualified for that deal because I am not porting any lines. Which is ridiculous because they all admit that they understand that I was misled by one of their reps into this situation, yet I am being denied the deal.

Was very pleased with Lewis a customer service manager. Somehow I overlooked the extra five dollars that was charge with the second half of bridge pay and my phone was to be shut off at midnight. I did not know what I was going to do. If that was to happen I would have been charged another 30 dollars. Instead he found a way to give me a one time credit of 5.00 which prevented suspension. Thank you Lewis!!

I cancelled my service because I got a better rate and plan. They had just taken a payment out of my bank account and when I inquired about my refund, I was informed that Cricket does not give refunds at all. What a rip off. I hope they enjoy that last payment.

We needed to get a new phone and the person there, whose name is Ryan, was absolutely amazing. Super helpful and he really knows what he's doing. We had a great experience. He is very knowledgeable....

This review is about all United States based companies that outsource customer service overseas and the poor quality they provide. I've had numerous issues with the customer service carriers I've used over the past few years where all of the customer service is directed to a contractor in the Middle East where the agents barely speak English understand English even less. I can never get any issues with my services resolved and I'm not the only person who has experienced this problem. With the demand for $15 per hour or higher minimum wage more companies will outsource service outside of the United States where people overseas work for pennies on the dollar and the quality of customer service will become ever worse.

I ordered a phone online to finance thru Progressive Leasing. I called both companies the very next day to cancel the order. It was already in transit. Was advised to reject delivery or catch at UPS facility and return to sender. I was told that if it was receive back unopened that the $25 upgrade charge would be credited back. The package was caught in transit and returned to sender. I got confirmation from UPS that the package had been received at their facility. I contacted both parties again as directed by Cricket representative. The rep I spoke with confirmed that it had been received and money would be refunded in 3-5 days. I gave a few extra days still not refunded. Called back and was told it would be 7-10 days longer.

I bought a Cricket phone in Ocala, Fl in Aug 2015. I went back the next day to ask questions, they would not help me. On May 18th this year 2019 I went to the Cricket store in Dunnellon Fl. Jose said the phone I bought was discontinued and it was no good. So I bought a flip phone, went back 3 days later and said I didn't buy it only the service so I was out the 50 some dollars. Yesterday I had my phone, the first one looked at and the reason I had a problem with it is that the first jerk that sold me a phone put the wrong email address. All these people do is sell.

I currently use the $30 for 2 gigs of data plan. I suppose the price is fine but the service is straight garbage. For whatever reason, the first month I was able to stream YouTube videos at 480p with no lag or load times. After I hit the data limit I was still able to stream at 144p with zero lag so long as I let it buffer for like 15 seconds. Lo and behold, it's a new month, I have data to spare again but for some reason now I cant even stream 144p without it freezing every 5 seconds. It's worse now than when I had no data! This phone is brand new, I haven't put so much as a single app or photo on it! I'm using it in the same location that I've been using it every day for the previous month! They even have the nerve to count this towards my data usage for the month. This company has been by far the worst ever since its conception and I cant believe my lapse in judgement to go back to them. Avoid cricket like the plague, straight garbage carrier.

On May 10, 2019, I purchased a new $49.99 cell phone from the Cricket store in Marshfield, Wisconsin. Ten days later, I went back to the store because the phone was malfunctioning. The store employees accused me of misusing the phone, which I didn't. They made a temporary "fix" on the phone so I left. I went back on May 23, 2019, because the phone was completely unusable, and the screen had turned red.

Cricket advertises that the phone has an SD card to increase your storage capabilities. It is true that it contains an SD card slot. It does not increase your storage because Cricket prevents you from moving apps to it. All installed apps must be in your internal storage. This will not force me to spend hundreds more on a better phone. I'd rather pay ANOTHER company the extra cash.

I've been with Cricket for 5 years or more. Every store in this town is horrible. They do not honor their product, nor the insurance. It's a long story but just know when you go to Cricket Wireless they will do you dirty in Leesburg locations. 34748 Florida. My name is Melody, my husband and I spend oodles of money there. I'm a developer too. But no more as far as I'm concerned. Cricket is all fraud! And they get no stars. It made me choose it. **

NO STARS DESERVED!! It would not allow me to review w/o rating. No stars should be given to this sham of a provider. I went to a local Cricket store 2421 Grand Concourse Bronx NY 10468 when I finally decided due to lack of sec with my other provider. Manager ** was the one who eagerly and charismatically took care of my concerns. Save yourself the horrible experience of calls breaking up. I have had this phone for 2 days and internet is slow, call drop, people constantly telling me they cannot hear me.

I have had nothing but horrible situations with Cricket customer service. This is my most recent incident. I lost one of my phones and decided to cancel that line as my bill was due. I dropped the call in a bad zone for many carriers while traveling. I decided to make a payment but wanted to talk to someone to adjust the account first. I did try dropping the line using the app. No Luck.

Cricket wireless will not unlock your phone and customer service will lie to you all the way, even when you have the proof. Then they will lie saying okay and say they have submitted a request for unlocking but they never do. They just tell you that so you shut up. In the end, they never unlock it leaving you with a useless phone at hand.

Hello. I have spoken with numerous representatives and my problem is not solved. I had been unable to use my phone for the last month after switching to the unlimited services through you guys. I had been unable to contact via phone since like I said my phone could not receive incoming or make outgoing calls. It's very displeasing to say the least. I contacted Apple thinking it was a problem on their behalf since I was unable to make phone calls as well. I was going to buy a new phone. On Thursday while at work I was able to use one of my coworker's cell phones to call you guys. I was pleased with my service. The rep I spoke with was able to restart my phone on your end and since that day I have not had any problem with it.

Me and my husband got Cricket. Did you give is the way to go. 2 months into us having the service we went to go pay our bill and due to the person behind the counter they did it wrong and put it a BridgePay we had to pay $74 two weeks later to turn our phones back on then it was a mission and a half just to get our money back. It was horrible. I regret ever getting this service. I don't suggest it for anybody. The customer service sucks too because they can't do anything for anybody even though they're called customer service. It's a sorry company and I'm surprised they haven't shut down by now.

I ported my phone# to them 4-1-19. The had my name spelled wrong, and my email wrong, even through I Spelled them several times! Throughout the month of April I had great service, but when 5-1-19 came, I had very little internet service, phone service! Paying $60.00 unlimited everything. The tower I was hooked up to in April went down, (no one told me) so the closest tower now is 8 miles away! They refuse to credit me, so I was forced to find a new provider. Had service from May 5 through May 11 when I ported my phone# and they refused to refund any of that money! This company SUCKS!!

When data runs out it's extremely slow. Cricket Wireless does warn you that data speeds may be incredibly slow. They didn't say it was gonna take 3+ hrs to load my page. Even if you pay your bill 2 days ahead you don't benefit at all. They will turn your high speed back on when they get around to it. If you and someone else is on same acct make sure you give them a 30 day notice if you want to stop service with them. The other person will have to pay your bill or their service will not continue.

The customer support makes me want to switch. Once in a while I will add a line or make other change to our account and inevitably Cricket suspends the account for lack of payment without warning, even though we use autopay... When I call to complain about this treatment, I get the same song and dance about it being policy. No text warning or charge to my card, just a 'your account has been suspended.' They are cheap and have good coverage, but

I can't even see how these thieves get away with this kind of business. Purchase a phone, add a line. Monthly bill had already come out in auto pay BY THEM! Not even 10 hours later...account suspended. I'm a driver. Rely on my phone to often clock in, check in.. 4 am wake up calls and IT'S BLOODY SUSPENDED FOR 17 BUCKS! The added line cost. It took me another 2 and half hours to get to wifi to pay the ** bill to get my phone turned on and then they ** charge me 3 more dollars because I used a credit card. THE HELL YOU WANT ME TO USE SCUM BAGS?!?! I am switching back to Sprint. They had me for a long time and never once had an issue. They are cheaper right now too. Called 611. Was on hold for a total of 2 hours and 22 mins before I was told, he won't refund or help me. But here is 10 bucks for your trouble. Venting? Absolutely. I'm trash talk every single one of these criminals everywhere I can. If I could zero star them, I would.

I recently switched to Cricket because I was looking for a better phone company. My fiance and I walked into a store in Mentor Oh and I had done my research so I knew exactly what I wanted. We wanted a iPhone 10 and 2 other phones with accessories. During our first visit to the store the young lady who was working took 2 hours after closing to ring up our sale. I have 6 reversals on my credit card because she was not trained properly and had to have her manager on the phone the whole time. While there she would not let allow us to see the phone outside of the box.

I did order iPhone 7 plus on web from Cricket.com. Got the phone was, it was listed as brand new phone. I paid $448 for this phone. When I got it was big surprise. Guess what? The phone was used and lot of scratches and been used before. I call customer service, and I return the phone and I ask them for full refund. They got the phone and the partial refund me my money and they took $25. I did called customer service, again and they keep playing games with me throwing me left and right, from consumer service to warranty department, to superior and back all over again. Each one is telling me it is not my responsibility. You need to ask this department, wowow. Guys be aware of this company. It is such a rip off, worse eveeeerrr.

I bought 3 USB cords and wall mount that cost me nearly $50.00. It's unopened and tried to exchange it for a USB type C. Didn't know that all sale are final. To me a phone is an investment. Buying the wrong cords I should be able to exchange this product to get the correct product I need. So it's like I got robbed of $50.00 worth of products. I work for AT&T. Even it says all sales are final we want to make our customers happy and we do go beyond any limits so they should do the same.

The worst company in the world. Full of lies and false promises... I am still with them but this will be my last month as they refused to unlock my phone though I used their service for more than six months... Never ever think to enroll with them.

Long time customers. My husband and I got me a new phone online at cricketwireless.com. I got it quickly and was happy until the phone stopped making calls, texting, and would turn off for now reason after only 4 months. We paid almost $900 for the phone had regular service AND the monthly protection plan. Didn't matter. When I called them they refused to replace my phone saying that I bought a demo phone even though I paid the full retail price and was not told that was what they were giving me. Even my local Cricket store manager spent over an hour on the phone with several people all unwilling to help. We are leaving Cricket Wireless and will never go back.

Hands down the worst the company I've ever encountered, they're pretty much stealing my money at this point, not only do your workers in stores have no idea how to do their jobs. I have a $400 iPhone 7 plus, tell me again how thats gonna cost me $1200 all of a sudden out of nowhere and then when I try to figure out what exactly is going on no one that works for them can seem to tell me, and it isn't just one location. I've been to several in a matter of a day and literally none of the workers knew what they were doing and not a single one of them managed to help me let alone answer my simple questions as to why my account is being massively taken advantage of. I haven't even been with Cricket a full 8 months and this is what I had to look forward to. I will be going to another provider and anyone else reading this should to. This is hands down the WORST company I have ever encountered.

Watch out when you sign up with Cricket! They will entice you with great start up deals, but once you're in, they "grandfather" your rate plan and then change it every 6 months or so without telling you. This is not a problem, UNTIL you make any change to your service. Then they immediately, within 12 hours, hit you with increased rates from NOT being under your original contract. OUCH. $100 sometimes. They tell you on the phone, that if you do not pay, they will suspend your service. Beware!!!

We had the misfortune to open a Cricket account on 4/2/19. We had checked the map of cellular coverage and found it solid for Ohio, however, we found that we had unreliable to no service at our home so returned product to Cricket on 4/4/19. We then discovered that there is no return with this company without a restocking fee and no refund for the unavailable service at our home. They refuse to unlock the phones for a 6 month period so they can't even be used in a replacement account with another company. We are 80 and 81, wiser and $135.00 poorer for the experience. We are happily back with Verizon.

This company is straight ** and lying about the iPhone 6s Plus. They’ll take your money and then tell you all type of ** of why it didn’t go through. Don’t order from them because you’ll be waiting 72 hours to get your money back.

They have horrible service, and good luck getting a good signal. Doesn't matter where I go but usually around the Ogden area, calls get dropped. I tried their highest 4gig LTE service and compared to the cheapest. It didn't seem any faster. Almost always need a hotspot to connect to just for internet. They also charge you a extra $3.00 for making a payment at any of the store locations. If you need to call Cricket for anything it's also another $1.75 or it might be a little more. Cricket is not good don't waste your time or money, just keep looking.

I deployed overseas with the Marine Corps in December. Prior to leaving, I called Cricket Customer Service to pause my account until I got home after seven months since I wouldn't be able to use my phone. They confirmed and explicitly said that it would be no problem to pause my account and reactivate it with the same number and account details when I returned. About three months into the deployment I received notification on Facebook that my linked cell phone number was canceled.

I mistakenly went to this Cricket Authorized Reseller on 8/25 and got charged an extra $32 for the same phone and service I purchased for my wife the week prior at a corp owned Cricket store (8/16). That prior transaction charged $165.87 for the iPhone 6S deal with number port discount. This authorized cricket reseller store charged $197.80 for the same transaction. That's quite a bit of extra profit coming out of our pockets. I asked why it was so different than my previous transaction while there, they provided a nonsensical explanation referencing "that's what it costs" multiple times. I should have walked out right then and not paid for it. Caveat Emptor.

I would like to go back to Cricket but their choice of Android phones is very limited. They seem to be leaning towards iPhones mostly. I prefer Android so I had to bid them goodbye! Coverage was great in my area. Maybe they will decide to carry a better variety of phones in the future.

I receive at least ten "robocalls" daily with this new "service". None of these calls are for me - they are for the previous person who had the Cricket phone number. Pretty crappy if you ask me. Canceled the service in 60 days. OH, and the only way to cancel the Cricket service is to just stop paying (wouldn't this put you at risk of Collection??). This is straight from Cricket's website and the Rep's mouth. How **. So long.

Decided to give Cricket a try as it was more affordable than AT&T. A few things they don't tell you are. -When you bring your own Android you can't use wifi calling. Apparently Apple will work but not Android. -My mobile data would be working flawlessly with 2 bars of signal and when I hit dial the bars disappeared and it would not call out. As soon as the call dropped the bars came back. My opinion is this was probably due to the fact that I had brought my own phone. -To refer a friend and get the credit you must bring a code given you by said friend so get the code before heading in to switch or you WILL miss out. The other thing is you have to keep service for 60 days to get the credit. This is probably all in fine print but it would be nice to know up front.

I bought a phone from Cricket on 3/14/19, once I got home I wiped off the phone before putting it in the case. There was what looked like a piece of hair on the side. It didn't come off when I wiped the phone so I tried getting it off with my finger, only to find out that it was a crack! I bought a Galaxy S9 for $609. So, I went to return it on 3/15 and was told that I couldn't exchange the phone or get a refund because it was damaged. I explained that it was damaged when I purchased it, as I hadn't even had it for 2 hours when I saw the crack.

I recently ported my Samsung Note 8 from Verizon and I am having issues sending picture messaging. All of a sudden I can no longer send picture messages messages via wifi. I have to enable data in order to send pic messages which is pointless. I've never had to do that with any carrier I've had. No one can seem to resolve my dilemma.

I've been customer for years but this month, the day after I paid my bill my service quit working...calls & texts. Called 1800 Cricket and was told upgrading tower... Well that was 9 days ago and even after calling every single day and numerous trips to local Cricket store I STILL have no service and I'm sure the support people are running out of excuses because think I've heard them all but basically they have no clue what they're doing. So guess it's an ok company until you have a problem and then you're just out of luck. Would definitely not recommend this service.

I bought a Cricket Wireless SIM card at Best Buy, installed it, went to activate it and at the point of sale for my new number and account, it was flagged as fraudulent by my credit card company. No problem, just push the transaction through again. 2 hours later I have been transferred four times without being told, each person has no idea what is going on, and am told I have to call back in the morning because they can’t activate it. No tech support case was created for my account, and so the next morning it’s the same thing. Finally in the morning I’m told there is a tech support issue that requires elevating my case and that I’ll get a call in 24 hours. I asked to speak with a manager because my now three hours of trying to get a phone number isn’t worth the $10 I spent on the SIM card. They put on hold for 20 more minutes and dropped the call. I will never do business with this company or its partners again.

I've been a Cricket customer for 2 years. I upgraded to a Motorola Cruise 7 months ago, which simply quit charging 8 days ago. I was without a phone for 7 days. Cricket's customer service/warranty programs/insurance program is all about passing the buck. At day 7, I'm at 13 service calls on borrowed phones, 10 hours wasted, 3 trips to a Cricket store an hour away, out 75 dollars as I had to purchase an upgrade phone and pay an activation fee (even though I had warranty and paid for insurance) out of desperation, and it's still not over.

Background: My phone was lost, I filed a claim, I got a replacement phone, my phone was recovered, I mailed back replacement phone. NO ONE, not even the senior account manager at Cricket or the manager at Asurion (the insurance Co who handled the claim) was able to re-activate my phone as NO ONE knows how to get my phone off of the national blacklist. I spent more than 5hrs today working my way up the chain of command & 3 way calling the 2 companies only to be told I would have to BUY a new phone. I've been without a phone for over a month. I've received no compensation for the series of mistakes made by Asurion that has delayed this process & I'm still out my $40 deductible. I'm now in the process of seeking legal counsel because this is literally the WORST customer experience I've ever had with any company. And I am a supervisor in a call center. I would have been fired if this the of interaction occurred at my company.

I went to branch at Meadowbrook mall in Bridgeport WV to return phones and cancel service. Salesmen told me I needed the box for the one. I drove 45 minutes home and 45 minutes back, with the box. Next they said I needed the little books that were in the boxes. Again I drove home and back to bring books. Then he stated I brought the wrong plug in...ugh!!! They should have told me all this the first time. Mall was getting ready to close while salesman was closing account and stated he couldn't do anything cause his district is closed. Geez, I was there from 2:30 to 9:15! Went back next morning to get refund of $183 and received 49.99. Plus waited 1 hr to get that!!! This company is very misleading and poor employees as salesmen. I absolutely would not recommend them. Wasted $40 in gas alone. Also quotes on phones and plan were not what I was told they would be.

I had been a Cricket Wireless customer for more than 4 years... until now. I came to you with 3 BYOP phones, a Nokia, a Galaxy S8, and most recently a Galaxy S9. The problem starts with plan options with adding Mobile Hotspot to BYOP phones... You don’t offer it. And if you use it, Cricket sends you threatening messages about using it without paying for it. But when you call and try to pay for it, you refuse to take my money, then you cancel my service and refuse to refund the half month I had already paid for.

Worst Cricket authorized dealer I have ever been to!!! I brought a phone from this establishment today an iPhone. And it was not working so I went back to get the issue resolved. When I walked in the door Kevin was sitting down playing on his phone. I told Kevin the phone that I bought is disabled and before it was disabled Ii was not working. I was not able to dial out, I was not able to receive text messages or send messages. My husband had already called this establishment prior to me arriving he informed them of the issue and asked to see what they could do the lady that answered the phone told him "nothing" he can do, and we have to go to the Apple Store. Mind you we have only had the phone at this point for all of two and a half hours and the phone was brought there not the Apple Store!

Description of Complaint: I set up what is known by Cricket as a BridgePay on 2/25/19. At that time I was advised that I could not pay with a debit or credit card because of a chargeback. I understand that. I own that. I had some fraud on my cars and it was an error, but I’ll deal with that. The issue is, the day I set up the BridgePay, I confirmed with their representative multiple times that I could still use a prepaid Cricket wireless card. He continually assured me that it would be fine.

The customer service at Cricket Wireless stores is horrible! They do NOT care about their customers at all. They only care about making a sale. I've had nothing but trouble from the minute we switched to them. The price is very good and the reception quality is good too. The sales reps all give different answers when asked the same question. The store manager let me be without a working phone for a few weeks and didn't care. The whole time I was still paying for the service.

CRICKET will bait you in and then They DO NOT CARE ABOUT YOUR CUSTOMER NEEDS & DON'T HONOR REPLACEMENT POLICY. Filed claim twice before receiving replacement that did not work. Spent hours trying to get clarity on which department to send the nonworking replacement. I will never use again.

I drive for a living and rely on navigation. I've been with Cricket since 2007 and over the last 2 months their data connection has been awful. I'm missing orders because I can't connect to the internet at all. Horrible! I'm leaving Cricket today.

I have been with Cricket Wireless for a few years now and over the last few months area coverage has really dropped. I drive for a living and need to depend on data to get GPS for my job and certain parts of the county I'm not able to get any coverage at all in. I don't know what happened but if it doesn't get better I'm going to have to change services.

I got tired of their ZTE brands. I've spent well over 200 for them on top of upgrade fees and activation. I bought at least 2 that did not work from the first day I've purchased them. They do not honor their warranty. We buy our phones outright. But the newer devices they force you to buy have most of features crippled on them. They don't push any updates to the older devices they want you buying a new one. I don't recommend them anymore. I’m a 15 yr Cricket customer but their service has dramatically declined since joining attached network. (AT&T). Even though I purchased unlimited data I had no data for a year coming into these devices.

Just recently bought a Motorola E5 Cruise, 2 weeks ago. Took it out of the package, powered it up, and it was wonderful. Then I downloaded a music ringtone from Zedge, and the phone went crazy. We tried to reset it to factory, but the problem persisted. A second background was constantly flashing on the screen. We contacted Cricket, returned the phone.

I called customer support to change the password to an account I have for my step-son who is at his mothers house for the week therefore I don’t have access to his phone. The agent that answered my call answered promptly - I didn’t have to wait on the line at all for an agent. She asked me what I was calling about and asked for the username on the account which I gave her. She told me to give her the number for the account I was calling about and she would just have the username sent as a text to the phone. I already gave her the username but went ahead and gave her the number and explained that it was my step-sons phone and he was at his mothers therefore I wouldn’t know what the texts were.

I have been a Cricket "pay as you go" customer since October 2017. I brought my own phone initially in 2017. In late 2018 (October) I purchased a Fitbit Charge 3 and it was not working properly with the phone I had been using for the last couple of years. I went to a Cricket store. I purchased a new LG phone. I paid for it in cash and continued as a Cricket client. I decided in February 2019 to change to another carrier. Cricket locked MY phone, I own and I purchased and told me they would not unlock it until I had SIX MONTHS OF SERVICE - AFTER PURCHASE OF THE MY PHONE I PAID FOR IN OCTOBER OF 2018! How can it be legal to sell something and then not allow the purchaser to use the thing they paid for unless they continue to give you money? I believe there should be a class action suit which could be filed to prevent this practice. What do you say?

I have had service for my son through Cricket Wireless for over 6 months and had the account set up on auto draft every month. On Feb. 4 I called them and asked them to cancel his account because he had dropped his phone in the lake. I also asked them to make sure that they canceled my auto draft payment on 2/14/19. I spoke to Joann. They drafted my account anyway and it caused me to be overdrawn and be charged an overdraft fee! I am a single Mom, so this is devastating for my family. I called today to complain and try to get my money refunded. I was told by the representative that they could not refund my money!!! I will post a review everywhere that I can. This is completely unacceptable!!!

I came to Cricket Wireless on Highland in National City for a simple telephone number change. Very rude customer service, it took 90 minutes to get my number changed. Every time I come here I get treated the same. Always get treated disrespectful and when I question it get told that if I don't like it I can leave. I'm a paying customer and shouldn't be treated like that. I wonder how many others have had the same or similar situations? I have been a customer of Cricket for 8 years but unfortunately I'm going to be forced to go with a new phone company because I will not let myself, a paying customer of 8 years be treated disrespectfully. I'm VERY unsatisfied!!!

1) Customer Service is OBVIOUSLY not based in the US. My guess is about 1 out of 4 representatives have a degree of fluency in English. The remaining the representatives can barely speak or understand it...which is extremely frustrating when attempting to pay a bill as I had to repeat the information several times very slowly... Eventually hung up and after several re-tries got a rep who could understand numbers in English. 2) ANTIQUATED ONLINE SERVICES: There is NO WAY TO RESET ACCESS PASSWORD ONLINE. You must have the phone in hand. In my case I do not have the phone... It is 500 miles away, it is off, and I will not have it in hand for another week. Most other services (Like Verizon) allow you to have a backup email they can send reset information to.

Today is 2/11/2019. I was getting phone calls from people that I have never called and they tell me that I called them. Well I call Cricket and all they want me to do is reset my phone like it was new. That is all I get from them. Or if they help me I have to pay them more money for them helping me. They told me that they get all the phone numbers from a 3rd party. But I don't understand why I pay my bill each month and they can't never help me with nothing. Why do I pay them. I guess I am dumb... That is how they make me feel. And that is not right.

We have had Cricket Wireless service for over 4 years. Since December 2018 we have had problems with no service from our home address. We can text and get messages via texting, but cannot make calls or receive calls. Customer service now tells us no tower near our home??? Does that mean no one should use Cricket in this area!

I have been a customer of Cricket Wireless for over 12 years, but all of a sudden Cricket decided that they no longer value customers and decided to punish them for being loyal customers. They decided to start charging an extra fee just for making payments. Charging people to make their payment is just wrong on every level, that’s why I am leaving Cricket.

I have been a Cricket Customer for almost a year now, NEVER complained about anything at all. Recently I began having problems with my iPhone 8plus where it wouldn’t turn my hotspot off. I called customer service on Feb 4 and the rep was an absolute NIGHTMARE!! Argued with me for about 15minutes before I had enough of the nonsense. Got a supervisor on the phone (Angela/Angel Marie) and she was wonderful. I explained to her that I knew it was a problem with the device but couldn’t get to the Apple Store until Saturday, in turn she reset my hotspot and told me if the problem persists call back and the account would be noted to refresh it. Thanks a million because I have to use it for work purposes.

Just moved across the country. My phone broke, was forced to order one online, as the nearest Cricket store is far away. Found what I thought would be a great deal! The website will ONLY ship to your card's billing address, but assures you can change the destination via UPS when you get the tracking number. My billing address is still in my old state, as my bank is actually a local credit union. Seemed safe, so I placed the order, and later reached out to UPS with the # in hand. Apparently it would cost 80$ to get it sent to my current address! Cricket website said nothing about a fee. If it was $5, would have paid $20...

I attempted to make a purchase on 1/27/19. They pulled the funds and 3 hours later they cancelled the order. I have not been refunded my money. They still have it a pending which means my CC company will not release my money. I thought I researched this company enough but clearly I did not. After looking at their FB page I can see that others are having the same issue. They are charging people and not sending equipment. THIS IS AN ONGOING ISSUE. PLEASE HELP!!!

Followed Cricket instructions when signing up a friend of mine for Cricket Wireless, the promise being we would each earn a $25 credit. They tell you to wait 60-90 days for the credit to show up, hoping you'll forget about it and not notice. So I put it in my calendar, waited 108 days and neither of us got anything. I called Cricket and all I got was arguments that we must not have followed instructions. I still have the original text message to my friend which has the link which we were told he had to click on in order to sign up, which is what he did.

If you have a problem or a concern about any issue at all, do not call Cricket customer service department, you will be called stupid, you don't understand, you're an idiot, or that isn't covered under your plan, if your phone has an issue, they can't fix it, or it will cost you money. Now they want to charge you 3 dollars to pay your bill even on an automated system, never mind paying it in person or with a live person, over the phone.

Ordered phone and service online. They charged me everything up front. Then they ship it next day and require that I must be present for signature at my address. Absolutely and without exception, I cannot: Pick up package at location, Request pickup after 5pm, Request Saturday Delivery. Most people work until 5pm. Most people have to commute. What sort of ridiculousness is this? So you have a service that most people can't use. You took my money and then purposely set up a system where it is designed for me to fail - and for your service to fail. Then I contact customer service. His solution: "We will reship. Please bear with me." Oh and then I'll take the day off work just so that I can receive your phone? UPS requires a drivers license to pickup. What is the big ** deal? No thanks.

My son who is 51 and has Vascular Dementia after 4 strokes, was on his second phone with Cricket. His first phone was cancelled without a word until we went into a store and talked with the reps. They called customer service to discuss why his phone had been turned off and found out that he was involved in a three way conversation, which they tell us is not allowed. Of course no one had ever told us that in the beginning and to my amazement the store people didn't understand themselves. In fact, they said they had never heard of this reason for phone cancellation. After lots of discussion they were able to convince the customer service rep to turn the phone back on. So in that case I bought him a new flip phone and paid the reinstatement charge to bring it back online.

After visiting a Cricket store and getting 3 phones set up for my family, a total cost of $196 I returned to my home to find out not one of those phones had service in my town. I researched extensively prior to making the switch, I was reassured online and in person at the Cricket store that yes indeed there was service in our town, it would not be a problem.

I had my Cricket phone and had no issues for about 3 years. Over the last year I have had dropped calls on a regular basis and very slow service on the web. Check your pay date as they won't give refunds if you leave mid-bill. I switched to Verizon 4 days after paying the bill for Cricket and even though I can't use Cricket, they will not refund any part of my monthly fee. Bad phone service, slow internet, bad customer support.

My phone would play music and you could watch videos with sound but when someone called I couldn't hear them and they couldn't hear me. I went to a Cricket Wireless store (5441-E South 24th St Fort Smith, AR.) to get help. Upon getting to the counter the lady was not being helpful. She gave me a piece of paper and told me to call the number. I laughed. I cannot hear or be heard. She asked if I dropped it in water. I said no and asked to use their phone to call customer service as she was clearly not going to fix the phone for me. I called customer service from the store phone and the guy (Cloudio) couldn't hear me or understand me. I walked away from the counter to the middle of the store and tried to get better signal, could not so I had to raise my voice for Cloudio to understand/hear me.

We are existing Cricket customers and bought a new phone from Cricket and paid in full for it. The salesperson asked if we wanted protection coverage and we said, "No thank you." The next morning we woke up and all our phones were disconnected. We were unable to make any calls. A message said we owed $7.47. We paid the amount just to get our phones turned back on. There is no way to contact customer support on a phone line. Everything automated. It took me over an hour dealing with an online chat to get my account refunded and the protection coverage removed. Customer BEWARE! Cricket will turn off your service even if they mess up. Trying to get their mess up corrected takes a lot of time and is very frustrating.

My husband went to Cricket Utah to upgrade a hotspot for our mobile, the first thing that woman employee approach to him is totally rudeness and unprofessional attitude, and as well as on the other Cricket branch Salt Lake. They don't even giving a customer a satisfaction of good service. We'd been using cricket ever since but their employees service on Cricket Utah were totally disrespectful and I hope cricket won't tolerate this kind of behavior.

I have been with Cricket for over a year now and I am switching providers as soon as my plan is up. They really know how to get you with that 25 dollar reactivation fee even if you're 5 min late. It is ridiculous and the people that work in the stores where I am from could write a book on how horrible and poor the service is. Swearing in front of my children talking and texting their boyfriend, arguing with them on their phone while you are standing there waiting to be waited on hurrying customers out of the store. It has been the worst service I have had my entire life with a prepaid company. I kept thinking it would get better. I was way wrong. I'm done with this place. I'm sure they don't give a ** because that's how they treat their customers. I would say 80 percent of people I have spoke to around my area feel the same way. All of my friends that were customers with Cricket left and went to other companies and I should have a year ago as well.

I had a very crappy experience with the Port Charlotte Fl store - have had Cricket for about 3 yrs - always had problems with their app - called many many times - but to no avail. Recently dropped my phone maybe 12" not a hard hit - but cell did stop working and would not accept a charge (I figured it was the battery and thought I'd take it into nearest store for advice - etc). Well they had no idea what was wrong with it - maybe battery - to try Batteries Plus but had no idea if they carried them (!). My sister had given me an extra cell - she just got a brand new one. Asked if they could transfer MY DATA AND SERVICE to that phone - no because it was a Boost (?). Basically they wanted to sell me a new one. They said they would upgrade me to an LG Fortune 2 - blah blah - and transfer my contacts - keep same service and NO $25.00 ACTIVATION FEE.

I had been on Republic wireless for about 5 years when I decided that I wanted to get a better phone than they could provide, so I attempted to switch over to Cricket Wireless. I tried to buy their Samsung S9 three times!!! Every time the order was cancelled. I talked to customer service for over 4 days trying to get it figured out but they couldn't do anything!! All they did was tell me to keep attempting to buy the phone.

My Name is Cynthia **. Let me start off by saying that I’ve been a customer of Cricket since 2005 except for perhaps 3 months where I decided to switch to Verizon and found out quickly that was a mistake. I was a prodigal customer returning to a better service. Well, I still had the phone from Verizon and continued to use it for my Cricket service. I recently dropped my phone and broke the LCD screen. I then purchased a inexpensive Cricket phone (CoolPad) until I could repair my other phone which was a Galaxy Note 5. I was finally able to get my phone repaired and it cost me $200.

4 months to move my bill date 3 days... Still not done. I am a Wartime disabled Vet, I live on a Budget. I have done everything Cricket has asked me to do to move my due date up 3 lousy days. Like Paying their so called bridge pay... Driving back and forth to a Cricket dealer. Calling for Hours and days!!! Back on a certain dates... And despite every month their supervisors assure me everything is okay. IT'S NOT. They still Try to get their Money 3 days before I'm paid. They still after my years of service with them still threaten to shut the phone off.

We have been with Cricket for well over 5 years & have never had anything but excellent service! We have referred others to Cricket based on the experiences that we've had with them & will continue to remain loyal customers, based on their business ethic!

They have a iPhone 6 for $99 if you're a new customer. Existing customers $199 + $25 fee. I left complaint and they said it's geared to get new customers, they don't care about keeping existing customers. They said if I don't want to pay out of pocket I can set up a payment plan. Hahaha. $400 more to stay with Cricket is still $400 whether it's on a payment or not. Think not, I'll be switching carriers as soon as I get to the store.

Have been a customer for a few years... No matter what the problem there is no, no, no customer service. Waste of time and increases blood pressure only... AT&T own Cricket!!! Secret what country you are speaking to. Stay away.

I wanted to add WiFi calling to my iPhone but the phone says contact Cricket to activate on account. Started a case with them but when they call back, it says anonymous caller. I don't pick up these calls (who does?) and they do not leave a number to call back. I call customer line and they refused to connect me with person who called me to fix issue. I have to wait until they call me again. They also will not use email. Appears that Cricket will only work with you on their schedule and not the customer's.

I'm happy with every aspect of Cricket Wireless. AT&T was horrible. Verizon was better. Straight Talk was good but I could never understand the support staff. Cricket is the whole deal.

After carefully reviewing phone after phone for my kids I finally decided which to order for all 4 of them. Entered my info and placed order. Still my shopping cart did not have the phones or accessories paid for. I looked at my debit card online and the charges were taken out of my account, but no confirmation email - nothing!! I called Cricket and was told by a customer service rep that they did not charge my card, and the order had not gone through. I was advised to call my bank to get this straightened out. Still a pending transaction on my account, called Cricket back again spoke with another customer service rep who states there is no way to track my order since I do not have an order number or an account with them. THIS IS THE MOST CRAP FOR CUSTOMER SERVICE I HAVE EVER HAD TO DEAL WITH!!! NEVER WILL I TRY TO GO THROUGH THEM AGAIN!!!

There is absolutely no customer service and I am not sure they understand what customer service means. I made a purchase online and it didn't arrive or give me an order number but was drawn out my account. When I called the customer service said they cannot help, they do not deal with online orders. When I went to the store said, they cannot help because they do not deal with online orders. When I asked who does, no one could answer that for me. Needless to say, I no longer have a phone and apparently will not be able to purchase one because, they do not serve the customers and cannot help me with that.

On 11/17/18 I purchased an iPhone for the amount of $1389.86 at one of their retail store. I returned it on 11/19/18. When I paid for it, I did a split payment for which I used two debit cards. On one I charged $1200.00 and $189.86 on the other one. When I returned it, they supposedly refunded it all to one card because their system didn’t let them return it they I had paid. A went by and no refund. Two weeks went by and no refunds. I’ve contacted them several times and Cricket Wireless says they can’t do anything about and that it’s on my bank. I contacted my bank a few times and they told me that they have not received anything from Cricket and that the issue is with the merchant. I am very frustrated because is now almost a month and no one seems to know where my money is. I would like to recover my money. What should I do. I have file a dispute with both of my banks already but it takes time and I need my money.

I have been a customer for years. Went in to cancel my line and be added to my husband's account, the rep didn't cancel my old number so I got charged for it the next month and they wouldn't refund it. Also the rep added a third line to our account unknowingly and they will not refund any of the $ we were charged over the last few months for it. They also put the insurance plan on the new phone I bought on the empty third line and when my phone broke they wouldn't honor the insurance. Very poor service!

I can't never get help when I go in the store. Really useless representatives that work for company. My phone not working because of storage issues. I bought a extra sd card that doesn't work with my phone so I spent money on something that doesn't work also. They want me to buy new phone instead of trying to fix the problem.

Cricket has bad customer service. They would give me a credit for a mistake they made! First they didn’t tell me about adding a 6 line to my account would be $150 more. I asked them to take the line off and place it on my mothers line. They only give me a credit for $55! Where is the rest of my money? All this happened in a day, and nobody not even the manager would credit the account for the right amount. Now I’m out of $144!! I never say this but I ABSOLUTELY HATE CRICKET!!! I will post that everywhere so they will get the point! Terrible customer service...

I switched to Cricket one month ago, lowered my bill from $56 to $30, got a $1 for 3 months subscription to Deezer (equivalent of Spotify, instead of $11/month) so I'm really happy so far. When I was out of data, I could still use mobile internet and didn't even feel it was that slow (couldn't scroll through Instagram, which is not critical at all, but could still use maps/Uber/Lyft). Really glad I made the switch and hopefully won't have any issues down the road. Excited to save $350/year on my phone bill.

I've been with Cricket over six years. I've never been able to get more than two bars anywhere I've ever been. I get unlimited internet and I can't half the time even get web pages to pull up because they throttle you back after 8 g's and half the time they claim you have use your hotspot up but I have unlimited internet so when they claim you've use it even with unlimited internet on your phone they cut what internet you use on your phone back to the point that it's hard to even read emails. It takes 10 mins to pull up a link because they have slow you down to next to nothing. Unlimited internet is a joke. There is no such thing with Cricket Wireless and since started to use attached lines they have become even worst and throttle you back. That's what they mean throttle you back to nothing.

We are seniors trying to get the best deals on cell phones and I had Cricket Cellular as a carrier. I saw that another carrier had the same coverage but $15 less, thru AARP which I am a member. I tried calling Cricket where I purchase the plan about 9 am, no answer and passed by. The light was not on trying to see if they would match the rate. Since no one there, I went to Target to get the plan. The young lady said, "Wait until later and the phones will kick in or tomorrow morning," so we left with the phones. It was about 3:30 pm and the phones were locked so I chatted with the other carrier and they told me phones were on, call Cricket. I found out that even though they have no contract, you have to wait 6 months from the day you started with them to be able to switch to another carrier, this was unknown to me.

I have had Cricket for almost a year. I had a Fortune phone and the battery was draining VERY fast. It started doing other things I couldn't fix either. So I went into the store and bought a Samsung Galaxy Halo. I originally wanted a different kind but they were out. The woman was very helpful. The only thing I didn't like is after I paid for the new phone I asked her about the old phone if I just gave it to them or what. It was ONLY THEN that she told me that I could've traded it in for a $20 credit. She then offered free accessories for the new phone that costed $20. Other than that, I'm satisfied. I've never had trouble with the billing or my data. I hope this phone lasts LONGER THAN A YEAR!!

So my husband had planned to get me the Galaxy 9 for Christmas since the website shows half off. First off my husband goes in store where he's told the deal's only online and good till the 20th. Well he goes online and everything possible keeps him from ordering that phone, call after call to the office and just get the runaround. Well last night he tried again and he gets all the information in and all it does is load, processing your number transfer with a loading sign and yes we tried this on two different phones and both done the same so I know it's the site, not to mention they moved the sale end date to the 3rd now. I have 7 children. Needless to say if the issue isn't resolved by sale end date Cricket will be losing plenty of my business!!

Cricket billed my debit card after I closed the Cricket account and refuses to give me a refund. I talked with Customer Service and then to the Customer Service Supervisor who said they could not refund my money. They do not have a policy in place to allow them to issue a refund. I understood that when you close an account, everything attached to that account is null and void. Apparently not my debit card and not with Cricket. This debit overdrew my checking account. Now I am jumping through their hoops. Good customer service would have immediately issued the refund.

I tried to pay my bill just one day early tonight. Have never had a problem before. But when I entered my phone number they informed me that I couldn't pay on my number. Cricket is beginning to be very shady.

Switched from Cricket to Verizon after a move, Cricket did not work well in new area. Wanted to give old Cricket phone to Grandson but CRICKET LOCKED IT. Cricket said that I hadn't had THE PHONE for SIX MONTHS and that's why it was locked even though I HAD BEEN A CUSTOMER FOR TWO YEARS and PAID CASH for the phone! BUYERS BEWARE!!!

I had AT&T at $100/mo. My plan min was up. The Cricket desk in the mall said it would be $35/mo using AT&T towers. It was just that. Same signal strength and only $35.00 - exactly as stated. I have had it for over a year now with zero issues.

Today Cricket Wireless suspended my service while I was out of state. 20 days ago they sent me a notice saying I was using too much data, I must have a hotspot on. I called into Cricket to see what was going on. They said it was a glitch, but went over my phone settings to make sure I didn't have the hotspot on and noted my account that while I traveled I watch Hulu and Netflix on my phone why the higher data use, about 20g. They ASSURED me that it was resolved and phone service would not be suspended. Last night while 10 hours from home I got another text saying my service will be suspended tomorrow!

My Cricket phone was not charging correctly so I decided to try another compatible phone. I verified it was compatible with my IMEI number on the Cricket site. I used CHAT to get the new IMEI entered and was told it was fine to use the former AT&T phone on the network. I lost my CHAT connection so called in. The rep helped verify the IMEI and again said it was compatible. I said I only have this one phone in addition to my six lines on another carrier for just tethering to my laptop. All was well. I hung up and switched my SIM card to the other phone. Then I noticed it didn't have the Hotspot feature at all. So within 40 or so minutes later I called to see about it. The second rep said the other phone was not compatible with that Hotspot feature and the website does not show what phones are, that you have to call. She said she could reconnect it for $10.

I went to Cricket in the mall to make a cash payment and was disturbed to find out there was a $3 charge to pay in-store. When I asked why the employee talked for several minutes without answering my question. This was in Temecula at noon on Nov 10, 2018.

What a rip off. I went to get new Sim Card for my phone. After they did all the possessing with the new Sim Card they told me it was 27.37 for the New Sim Card with the activation fee, so I paid the total thinking that was the price the same at all the Cricket Stores. Surprise when I got home and saw the charges in the receipt was for a Proof Tempered Glass Film. Nothing to do with a Sim Card price and all. Call 5 different Cricket Stores and the price for the Sim card was only $10 dollars and no activation fee was required. I called back to complaint and try to get my money back but G/Gaby and R/Cynthia refuse to adjust my receipt payment for the Sim Card. I was using this store for all my phone needs and I was about to opened another 3 lines on that time but with this no way I can come back to this store or recommend it to my friend. So dishonest employees.

Thirty five days ago I activated a Cricket account and paid for thirty days service. At the end of 30 days, service was unceremoniously cut off, without notice of overdue account by mail, email, or any normal means of communication. When I became aware of the fact that I was missing calls all over the place. I made a credit card payment to Cricket for one month plus their little extra charges. Now it's five days after my credit card has been debited and still no service, and lots of missed calls. So it seems like incompetence and indifference are the order of the day with Cricket. Interestingly, you can get a no-data senior account from Verizon for less than Cricket.

I received my SIM card 10 days after it was supposed to arrive...tried to activate it with no success, called customer service, they assured me it would be activated the next day (called two times to confirm)...and the next day still no service. Every time you call customer service appears incompetent...they do not know anything about my account ever. Each time I call the minimum amount of time spent is about 20 minutes. Is it worth the 20 or so dollars saved by using Cricket? Was much happier with H2O wireless customer service.

I have had Cricket for years now. In April my phone fell in water and I order a new phone online. Little did I know I was being charged for two accounts for over 6 months so I called and talked to 4 people. 3 of them gave me wrong information. So to get back two months which is all my bank would allow I had to cancel my credit card and get a new one. 2 weeks later I get a text saying if I didn’t pay my phone would be turned off so I called paid for it. 3 days later my phone is shut off so I call for the fourth time to be told my service would only be turned back on if I paid 74 dollars. Why would I have to pay for their mistake. I will never use them.

The customer service at this Cricket Store is outstanding. They are people friendly and very attentive to your needs. Thank you Kirby, Alex, and store Managers for always making my experience pleasurable. The 1800 customer service is terrible. I had floor Managers to lie to me, quote me fraudulent fees and spent almost 2 hours trying to get credit for an accessory item that they ask me to dispose. I am going to contact their corporate headquarters to see if I get satisfaction.

They take advantage of elderly people, even after I explained to them that she has dementia and I have control of her finances. She bought a new phone, paid cash, tried to cancel her service, they won't and they told her she is stuck with a phone that she paid cash for... no refunds! There are many circumstances to this problem and they know it, but refuse to help her. All we want is for them to unlock the stupid phone.

With the arrival of the Samsung Galaxy S9 I figured it was time to upgrade my husband's phone. He has an S4 galaxy and it is getting so old it’s unreliable. I wanted to buy an S8, figuring it would sell for much less than the S9. I went into the Poway store but couldn’t walk out with it, since they had to activate the phone then and there, which would cut service to my husband's phone. So I was assured I could pick one up the following Saturday. So I bought the case for the S8 so he would have something to open on his birthday.

Two months in a row I have been accused of using my phone as a hotspot and been threatened with suspension and termination of my contract. Despite calling customer service numerous times and explaining that I was not doing that, nothing changed. My service was suspended last month and will be again this month eight days after my bill comes due. Customer service could not explain anything to me.

I swapped to Cricket for about a year after I had my device from Verizon paid off expecting to save some money. The phone service is very spotty and if you end up anywhere rural for an extended period of time chances are you’ll be without service. The price however is good if you just want talk and text. It’s not a bad deal. In store support was great in the one experience I had compared to the larger wireless carriers, however 1800 customer support was a little frustrating with oversea hard to understand operators. My experience was mixed, I wanted more reliable data service so I switched back to a larger carrier.

When we visited the Cricket store we were told they used the AT&T towers. Coming from AT&T we knew how good the coverage was. THEY LIED! I think they only use about 1/3 of the towers. Even driving in towns where there is a Cricket store we have had no coverage! Discount rates, discount coverage, discount service, discount customer service!

Started with Cricket a yr and half ago, left Verizon because the plan was to expire. Got a free phone from Cricket, no problems with it. Decided after a yr. and half to get one with more memory, went into the Laurel Plaza store in Latrobe and told the woman (Kim) what I wanted and she suggested the Alcatel VERSO phone. Took it home. A few hours I found I had several missed calls yet the phone was right beside me. Found out I had lost sound to the phone, took it back the next day. A sales rep could not figure out how to fix it so she exchanged it and sent me on my way. Again same problem. Worked for a bit then No sound and could not send or receive pictures. Took it back the next day. Kim played around with it, said there were a lot of codes and numbers wrong in the phone and "fixed" it. On top of that anyone who called me said I sounded like I was underwater and was breaking up badly and now we have squealing in the phone as well.

Cricket sucks up data on my 5mg plan to force customers into buying more 'unlimited' data. I have proof of the usage Cricket pulls data during the wee hours of the morning (while I'm on my home internet and sleeping). How is that even possible? Every month my data is used up 3-5 days before my plan renews. I don't have any social media apps on my phone or other misc apps that drain data. I barely use my phone's data, just for emails, Pandora and occasional Facebook (I'm never on Facebook more than 10 minutes in a day or every other day).

Horrible service. Canceled after 3 days of service and they kept my money. Said they considered the 3 days as excellent service and I should have stayed with them. Horrible company out to steal your money with terrible customer service.

Went to local store in Kingwood, TX, to add a new line. Cricket didn't have any record about store payment and two days later they suspended my service. Call to Cricket solved the problem only after I made additional payment. They would not honor store payment and told me to go to store with a receipt to solve this. Completely unprofessional service. I would advise staying away from Cricket due to their customer service, or lack of it.

Sitting at home I got a message on my phone that my pin code was changed, not by me of course. Customer service explained that if a person physically has my phone they can change my account pin code. The person who did it even left her name, which was not on my account, but costumer service changed the code on the account anyway. What is the point of security codes and subsequent security questions in case you forget your pin code, if they aren't required to access the account. After fingering with their representatives her explanation is "some people forget the code so we just change it for them, per policy". NO SECURITY AT ALL... COMPLETE WORTHLESS CUSTOMER SERVICE... Don't even need to be a customer to mess with a person's account, just their name and number.

I purchased a new Samsung from Cricket that turned out to have Bluetooth issues. I went back to the store 8 times attempting to troubleshoot. Soft reset, factory restore, delete partition cache and still would not work! Made a warranty claim and returned phone through UPS. Next day I received a refurbished one with no SIM card, battery or rear cover. I have a box of useless parts. Cricket told me I have to buy a new card myself and that it was my fault for not removing these items prior to shipment. Now I am out $150 for nothing. PLEASE do yourself a favor and DO NOT sign up for service with this company.

I got Cricket back in Feb. 2018, service was great, now 7 months later if I'm lucky I get one bar as far as a signal and I was told today that there wasn't anything they could do. I highly discourage anyone going to Cricket Wireless. It's not worth the money!!!

Their data plan is total crap. You blow through 20 gigs in a few days without even using it much. That was in the first month. Now I don't even get through half of my data before it cuts off completely, especially when using mobile data which costs an extra $10 which makes no sense at all. Total scam. Verizon was better.

I went in to take advantage of the sale, bring your number get free phone. After the rep called ATT together my account number. And after charging me 126.47. Told me they couldn't give me a phone or service. I was already on their tower. I was told money would be back on my card after midnight. It wasn't. When I filed. Complaint with bank they canceled my card. Told me to contact Cricket. To get refund. So now my money is frozen until I get new card. I have no money to even eat. If they take my money in a few seconds, they should return it in a few seconds.

I switched from Sprint to Cricket. I haven't ever had a problem with Sprint up until recently when they tried to charge me a 545$ fee for a device that I returned to them in July. I was furious and did not want to deal with a company that did this to me. I also did not want to get my phones shut off, or be reported to credit bureaus... but I was NOT going to pay that fee to them! I was getting nowhere with Sprint (their customer care is atrocious), so I stopped into a Cricket store in Mt. Pleasant, MI. Julia was there to help me set up service and port in my numbers. She was very helpful and pleasant and made the process easy. Service and coverage has been great. We also received free phones, and the bill is about 50$ less per month. I am a happy customer! I am still new to the company, but so far, Julia, the service, the price, and the app to manage my account on my phone are all things I really like.

I was looking for a less expensive cell service. I had been with my previous one for 12 years. Cricket's representative promised me all the bells and whistles my old provider did. Visual voicemail does not work and the tech did not know how to fix it. I uninstalled, reinstalled, updated, etc. Whatever. It does not work. NADA! I do not get notifications for text and voicemail on my icons. I cannot upload more than three pics at a time. This service is more suited for a government oriented program for people that need a cellphone service. This service is not targeted for people that depend on a NEED BASIS for business. If I had been informed of the lack of regular cell service limitations, I would never have chosen Cricket.

I have been with this company going on 2 years and when I first signed on it was ok. There were no data caps. Now when you hit 22g they claim to slow you down. They stop my uploads completely and down to .60 Mbps on the ultimate unlimited plan. How is this not false advertisement when this is not unlimited at all. Because clearly it's not slowed, it's stopped.

I bought a cell phone and a case on the Cricket store online. When it finally came in I found out the case the sent was the wrong case. After calling customer service 6 times making two trips to the Cricket store that the customer service center told me to make, and getting hung up on by the warranty department (they just flat out refused to help me) I finally found out after being on hold for an hour and a half that I had to take the 25$ cell phone case to the UPS store to get a refund. That there is no such thing as an exchange even though they were at fault.

I ordered service and phone online on a Saturday morning. I received the phone on Monday morning. I received the phone and it didn't work. I chatted for a while and still couldn't get the phone to work. I called and spoke with three different people, two it was hard to communicate with them. I asked to just cancel the line and I was told that what I paid for was not refundable. I told them I did see a pop up of this before completing transaction. She replied it's available for me online to view. Also, I was told to call back after October 1 to file for a warranty which is the following week.