Spectrum Reviews

The change from MetroPCS was pretty painless as the specialist did most all of the work. It was quick and easy and she was very enthusiastic about getting the job done well. I couldn't complain if I wanted to, nothing to complain about. I would HIGHLY recommend Spectrum, they've been great.

I had the privilege of talking Shayla A. She was both polite and knowledgeable. I felt very comfortable talking with her. I was so impressed, I had to make sure I wrote this review. Thank you, Shayla!

I tried using the website and on-line chat to transfer my mobile. I had an issue coming over from Verizon, but on-line chat wasn't available due to technical difficulties. After 30 minutes, I switched to phone support. It took over an hour for them to get the phone switched over. It was a very frustrating experience.

It’s been extremely frustrating and difficult. Once you are sold the service that’s it, it seems. Everything comes with poor instructions, so I found myself having to call customer support constantly for information. Getting someone to provide the phone buy back form and link as promised before day 30 has been a joke! I guess this is how they get out of not having to pay for the phones after they are activated. I don’t know if we will make it because Spectrum hasn’t or won’t provide the form or proper link for us to submit our form and paperwork on time.

Spectrum has given us great smiles. They took care of our main bills, phone, mobile, internet and TV for one monthly payment. That payment and more paid only for my satellite tv

Very disappointed with Spectrum Mobile. My price went up, and I still can’t get a straight, clear explanation for why. When I signed up, the rep made it sound amazing — like the service would be super fast compared to other carriers and that it was a “cheap” option. But in my experience, that was oversold and didn’t match what I actually got. What frustrates me the most is how it’s handled when you ask questions. It feels like they don’t really care, and you get bounced around instead of getting a real answer or a solution. Because of the unexpected price increase and the way everything was presented, I really do not recommend Spectrum Mobile.

It takes sometime to get to the correct person or department at Spectrum but after you get the right person it’s very easy to navigate. It’s only been 2 days since we’ve changed mobile service but so far so good. I will say I’ve been a spectrum internet customer for 24 years and the pricing has gone up substantially over the last couple years. I spoke to a customer service representative a few days ago and she said I could get internet service down from $90.00 to $50.00 for a year. I called back the next day and another customer service person in a different state said there is no deal and I can either pay the $90.00 or move to another carrier? After speaking to sales department I assume and bundled my internet and mobile they were professional and courteous. Hopefully we will be satisfied with both services going forward.

This is my first apartment and the Spectrum customer service explained all the services in great detail, once receiving my router and modem, the set up was super easy, there was a picture and detailed words! I didn’t have to call for help! Thanks Spectrum! ** on TikTok and Instagram.

Instead of changing my address over the phone, Spectrum representatives lied to me and made a new account with the correct address in order to boost their numbers. They also DIDN'T CANCEL the old account, meaning I'd be charged twice if I didn't notice it myself online later.

My order was wrong. I only wanted streaming but tech arrived with a box. Phones were a headache to transfer. Over 24 hours for my 2 phones. But the price is right. We’ll see if the service is any good.

Great experience setting up my mobile service..and if I had to recommend anyone. I’d say it was easy and efficient, switch services now… Spectrum for the win.

During a visit to the Spectrum store, to return equipment, I had the service representative ask if I would be interested in switching my mobile service to Spectrum. I told her I was satisfied with my current service. She then asked if she could share with me, the current offer. As she was pleasant, smiling, and had quickly taken care of my returned equipment, I said yes. Long story short, this representative was, very knowledgeable, excellent speaking voice, and very patient with any concerns I had. One of the best experiences I’ve had in all the years I’ve had Spectrum services. She made the change in service a very relaxed experience!

The worse customer service ever, I was forced into having it the representative way, even though I am a tech and I am familiar with the whole ordeal of switching over, the rep kept insisting that if I wanted my way I will have to call customer service to make changes (for a small fee of course). "The Don't bug me attitude, I just work here" is their Model.

Spectrum is a great service to have and very friendly customer service representatives. I'm so happy I switched from Cricket to Spectrum. The service is better and I saved thirty dollars a month for a whole year!!

Spectrum is the worst. Always going in and out or very slow speed with tv and internet. I was recently out of work due to a serious health issue and asked for a 3-day extension to pay my bill. Customer service rep was rude and absolutely refused to help. I am thinking of just getting rid of Spectrum altogether. The WORST!!

Good guys, good service, with smiles and smart. They asked for transfer code. I went to the At&T. Non professional company and asked for the code. They helped me with that, came back, gave the code, ** guys helped me and organized the transfer easily.

I like Spectrum mobile service. It cheap and service is good everywhere I go. I was paying twice the price for the same service and plan I was previously paying with Verizon. I tried other companies before I selected Spectrum but they had hidden clause that they didn't tell me 'til I tried to connect my phone. That caused me not to go with their service. The hidden price they wanted to activate service

Spectrum mobile app made it simple, easy and fast. Spectrum was upfront about all charges and agreements and the service is clear and reliable and fast. The phone arrived on time to my home and the instructions to activate were easy and simple to understand. I had no problem with activation and I am enjoying my new phone.

I enrolled Spectrum bundle service, phone, mobile, television, and Internet on Thursday. They came right out the next day and installed the modem, the lines, etc. Jason, the service tech seemed really very confident and I was stupid enough to trust him. I have two smart televisions, neither of which can be loaded with Spectrum’s Wi-Fi. I was told I would receive local channels like local ABC, CBS and NBC and FOX channels that was a lie. The salesman told me to get my immediate subscribe all day Saturday, part of the day Sunday and all day Monday was spent working through the evil Spectrum robots. Impossible to reach tech-support and stupid because I have a bundle service, but I had to work through separate robots for Internet, for television, for mobile when in fact, my problem is that the damn television is not reading Spectrum’s Internet.

Absolute trash company for any of their services, including internet! STAY AWAY FROM TRASH SPECTRUM!!!! They are NOT a reliable internet company!! They DO NOT CARE ABOUT THEIR CUSTOMERS AT ALL!!! I have to use them unfortunately because it's the only internet in my area with the speeds for my gf to work from home. They NEVER provide a reliable connection, EVER. And when you call to get credit they bounce you from department to department and state to state calling centers, and still don't provide you with a viable credit for the price you pay for their shit services. AVOID SPECTRUM AT ALL COSTS, LOOK TO AT&T OR STARLINK FOR INTERNET!

We are a business that went from landlines to cell phones. Everyone at Spectrum Mobile that I spoke to from getting a quote to activation were so friendly and helpful. The transition was very simple to do. I wish we had done it sooner.

Bothers me that you lock in a contract with them and they always find a way to raise the monthly price. The latest is a $3.00 per month increase for a Broadcast TV Surcharge. How do I know what is an increase and what isn't.

Arturo, customer service representative, was a rock star! It was so refreshing to see a young person as attentive and professional assisting me. I came in to transfer 3 mobile phone services and midway I decided to add a 4th line. He was competent, professional and patient! I complimented him over and over again for making the experience so pleasurable. Unfortunately, it is hard to find good customer service in many establishments. Arturo helped to restore my faith in excellent customer service. I would definitely rate the experience a 10/10!

Duncan in the Keene store was awesome, quick and easy! He was able to help two customers at once, and he did it flawlessly! It was super easy to transfer from US Cellular and I could not be happier with it!

I had the worst experience in the world there, the lady did not know what she was doing, lied to me and said I could use my old phones, told it would cost me nothing to switch over service, and I had to pay money, sold me a cell phone case that was wrong and then would not take it back because there was no manager to refund me. That please was the worst.

I signed up for Internet and a free phone line for two years. They forced me to change the plan on my existing phone to full price in order for me to get my second phone for free. I'm not currently working and I can't afford the additional fee. Had they told me what I was signing up for I never would have done it. Now my bill is higher than before making the new phone not free.

Friendly customer service, well-explained the steps to have the service, the equipment arrived quickly, and it was easy to connect, and they gave me the best offer I had with an internet company.

Customer rep was very professional and friendly. A great asset to your company. It took about 5 minutes to for rep to help with what I needed, once my turn came up. I will definitely continue using Spectrum.

Changing our mobile service to Spectrum was awesome. Our representative was knowledgeable, professional, friendly and very nice. We transferred 3 lines and it was so easy. This is the best experience I have ever had with a mobile phone company. I highly recommend them.

The customer service agents were helpful when I ran into a credit card issue that delayed my initial order over a holiday weekend, resulting in the phones I intended to order running out of stock. They helped me to straighten out the order, pick different phones, and get the order shipped and activated - all in top-rate form. The agents were pleasant and weren't condescending at all, and they focused on solving the problem and making sure I got what I wanted. It's a great recipe for success.

Switched from Consumer Cellular, better price better service. Live in NY have optimum only provider in Suffolk county. When you call for service it takes at least 30 minutes or more before you get a person to help you. Spectrum is within couple of minutes there somebody to help you. They are very helpful and professional and speak very clearly. I am very happy with the service and all of the people I have dealt with.

Working with this store restored our faith in customer service. They were all very helpful, friendly and smart. Helped us sort out frustrating and negative problems we had with AT&T. Would highly recommend them. Great team and company.

I was attracted by the amazing service bundles, offers and great prices that Spectrum was offering so that I decided to walk-in into my local Spectrum store only to become more amazed by the nice attention and treatment of their associates! The store manager, Jackson and the Store Specialist, Sandra made me feel like a very valued customer because of their sincere courtesy, dedicated attention, focused knowledge and proven professionalism! They are the best assets in your Maryville, TN store!

We have Spectrum cable and internet for few years and are very happy with their services. Recently we switched our mobile phones and hope to stay with them for long term. The price is unbeatable for these days and their customer service is always very helpful.

Transitioning from Verizon Wireless to Spectrum Mobile was an absolute "no-brainer" decision. I am using all the same equipment as before (phone, phone numbers, cell tower network, etc.) and saving approximately $100 per month for my 3-line plan.

Spectrum's service price is very reasonable and they have in both condo communities that I have resided in over the past 2 years. Their service is very reliable and they are informative regarding service outages as happens with storm surges. When dealing with customer service they have been very informative and helpful.

The woman who helped me was very thorough, knowledgeable and explained the process well. She was able to give me a great deal and did not push when I declined an additional service. I left Spectrum very satisfied.

Horrible customer service and extremely uneducated staff. Spent hours and hours on the phone and going to the store in person. Transferred several times every time I called and had to repeat my name and address and what my call was about every time I got a new person on the line.

I agreed to a two year plan including mobile, streaming and internet. So far, the internet seems fine now, but my tv did have a few buffering problems while I was changing my mobile service, which surprised me. It has not happened since. I have not fully tested the mobile service yet, but I am getting texts and did make one call. Email seems to load slower than my previous carrier. The streaming option was difficult to set up. Even though both my televisions were quite new, neither could load the Spectrum app (Hisense). I searched the internet and found someone who said to get a Roku device. Luckily I had a 10 year old Roku that I never used and I got one tv working, but I do not like the extra layer of integration and the fact I will have to buy another Roku for my bedroom tv.

Chandler made this process super simple and quick. We were in and out within about 30 mins with switching our internet and phone services! The price was super competitive and saved us about $100 a month!

The customer service representative that I spoke to made it fairly easy to activate my cell service by myself. He was very patient and knowledgeable about the products and services. He went above and beyond the normal to make me feel comfortable in what I was doing. He gave step by step clear instructions on how to activate my cellular services. He also got me a great price for my services.

I got laid off and called Spectrum to reduce my bill. The person was very nice, but the desired action did not take place. It is as though they penalized me for turning off features. This did not actually help me out at all.

I got spectrum high speed internet, spectrum tv streaming & spectrum mobile. I was very pleased with the service I received. I brought my own phone & phone number. I have had my equipment set up for about 24 hours & I am satisfied with what I have.

Spectrum has been a reliable service for me and my family for years and is an easy, no obligation way of staying connected for work, entertainment and travel. I have used both Business and Residential class services and am very pleased with both.

Spectrum provided a great deal to win me over as a client. All customer service and technicians help was professional and all my needs were fulfilled for service activation and setup. I recommend Spectrum for their efficient and effective business practices, and for the support teams.

Spectrum's processes are broken! It took me almost 2-days to port and activate 4-lines. Trying to contact Support for help is a joke. Once connected, everyone has an excuse and is "sorry" for my experience. I wish I would have stayed with Verizon.

I am incredibly frustrated with Spectrum and their dishonest billing practices. I was promised a lower rate by a customer service agent, but that promised rate never appeared on my bill. Instead, I saw the price creep up, and when I called to resolve it, I was given excuses rather than solutions. They clearly do not honor the promotions they promise to keep you on the hook. To make matters worse, when I decided to disconnect, I was told that because I cancelled at the beginning of my billing cycle, I am still responsible for paying for the entire month, even though I will not be using the service. Being forced to pay for an "unused portion" of a service is predatory. It is a terrible policy that forces customers to pay for a full 30 days even if they stop service on day two.

Very professional and courteous. Well informed. Took time to talk us through each step and was very professional and friendly and patient. Would recommend Spectrum to friends and family. We will continue with Spectrum for the foreseeable future.

Excellent customer services, promptly answer, guide me to install myself the modem. I have issue connecting my home cam and they assist me in every steps until I did. My cell was transferred to Spectrum very fast.

Great pricing and customer service, the phones just took forever to load all the data. I would definitely plan on being there for a while. It’s no one’s fault but the transfer from one phone to another is brutal.

Internet rate was going up, so had called to cancel. Upon discussing everything with the Spectrum rep, I found not only I could get a better rate, but greater bandwidth (1 GIG). Then, after 20 years with Verizon, move our 4 cell phones over to Spectrum and save a LOT of money!! As a broadcast (radio/TV) technologist and director of engineering, I'm not an easy sell. But the people at Spectrum were all U.S.-based, fast to hop on the phone, and VERY personable, pleasant and informed! VERY happy with the people I worked with.. and with the deal Spectrum offered me!

The transfer process with Spectrum was smooth, quick, and easy after being with AT&T for over twenty years. I definitely recommend the switch if you are offered a device installment plan buyout incentive like I was.

I was converting my current service, which was with company phone to a new phone purchased at Spectrum. The in store rep was fantastic and patient. I had to deal with issues with Verizon unlocking my SIM card on current company phone so I could keep my phone number.

I went online to schedule an in store appointment time. Upon arrival I was promptly assisted by a very patient and knowledgeable customer care representative. He allowed me to take my time, never rushed me and answered my questions in a way that I could understand. It was clear that he wanted to provide me with what best fit my needs.

Awful experience, completely misinformed, extremely difficult to transfer but the reps were very nice. Just did not provide accurate information until the 3rd rep. Took me 11 hours to finally get activated, did not have access to texts, calls, internet for entire time, rep should have warned me of the instant disconnect and lack of access to anything, I would have notified my children if I had known, or had access to wifi which I did not have at the location I was at which the rep did NOT mention needing, the phone call instantly disconnected and all my access was entirely gone. Warning would have been nice.

We decided to get all services from one company and Spectrum service was so much more affordable and offered way more for the price. I called others and they couldn't compete with the rates and 3 year price lock we got from Spectrum! We now have home phone, mobile phone service, TV, and high speed Internet speeds all on one app and so affordable. And on top of that customer service agents have went above and beyond to help get those rates and change our devices from other companies. I had an agent spend almost 2 hours on the phone helping port our phone numbers from another company that was so confusing to me. He was so patient and kind and I thank him so much. We haven't had Spectrum long but so far so Great!!

I won't give them a star, they didn't earn it but they sure did charge me for it. Customer service is horrible, service doesn't exist and if it does it's for 10 minutes and it's out again. They charge me for a full month though, even though I don't get a full month's service. How is this legal?

I really appreciated how helpful customer service was. From getting the phone coverage set up and having my SIM card delivered to me, to helping me transfer my number. I definitely appreciate the care and attention that they gave me!

Spectrum beat prices on AT&T and Verizon Wireless. Easy transfer process making experience unstressful. Faster download speeds. Phone service transferred flawlessly. Great experience so far, but ask me in a few months….

I used to have Spectrum, but their support was frustrating. Every time I called, I got bounced around from person to person. I had to repeat my account details and the whole story of what was wrong every single time I was transferred. It felt like no one was taking notes.

I have nothing but good to say about Spectrum services. That and the customer service is top notch and you can get all this while saving a LOT of money! I wouldn’t change a thing! No matter what issues I had to get settled there was no hassles whatsoever, only answers to solve every need. No matter what number you call they are very personable while getting you to the right department. I feel very good and very secure with my decision to transfer 4 lines and numbers with Spectrum and I have no reasons that I would ever want to change service again!

Well, Spectrum Mobile just screwed me over big time. I don't usually do this, but I will. We were offered a great price on 2 phone lines and internet. And we were given it. However, we were told that they would pay up to $500 to pay off devices. I was thrilled. We just bought Deb's phone and owed some on it. Well, her number ported over just fine. However, mine would not port for some reason. After over 2 hours of waiting, I just threw in the towel, bought a new phone (that I didn't need) and got a new number. Guess what? This invalidated the payoff money. So, by trying to be nice and save frustration for their people, I lost the $500. I have spoken with various levels of management. They all say the same thing. Nothing can be done. To say I am angry is an understatement. SPECTRUM SCREWS CUSTOMERS

Very satisfying service and prices that are very affordable to those that need great service at a reasonable price. I am glad I switched to Spectrum for service. I was once T Mobile customer. With them I had no incentives as a valued customer. With Spectrum, I feel they treat their customers with care and respectfully service that shows.

Exceptional customer experience. The store specialist (AJ) was professional, knowledgeable, thorough and patient. We had a lot of concerns about switching from Verizon since we had been with them for 20 years. We were able to keep our phone #s and the switch went perfectly. We are now bundling phones, internet and TV streaming services and saving a LOT of money.

I would like to commend the staff member who assisted me with troubleshooting my Spectrum SIM cards today. His name sounded like Amauri, and he provided fast, efficient, and knowledgeable support. The issue was resolved smoothly, and I truly appreciate his professionalism and prompt assistance.

I wanted to leave a short review regarding my long-term experience with Spectrum services. I was a customer for many years beginning in the mid 2000s timeframe. We had internet, phone and TV at one time. Over the course of several years of relatively poor service and frustrating dealings with customer service, we gradually cancelled all services with them. Spectrum throttled our internet speed without notifying us at one point, and we dropped them over that too. We’ve been years without any type of service from them. I did want to point out that the very final straw occurred just a couple months back.

After almost a decade of enjoying various services from Spectrum and exhibiting a solid payment record, we renegotiated our contract. We tried other companies in the past, but were never offered the incredible quality service and adequate pricing we get from Spectrum. It is a pleasure to recommend them.

Great customer service. The rep was a great caring person. Was very quick. She was a very nice person who really cared. I love Spectrum in general. I use it for everything. Internet, cable TV, landline phone and cell phone.

I called to switch over from Verizon and also upgrade my phone. The rep was very pushy, however, he told me that he had a deal for me and offered me HBO, Hulu and Disney+, internet and over 150 channels, including my mobile line for $150. I agreed but when I tried to use HBO, Hulu & Disney + with my Spectrum app it did not work. Another rep told me that my service did not include these things. The original rep was not honest with me and I have no way of following up with him. And when I tried to activate my phone with spectrum, this same rep had put in the wrong phone number so I had to call in again and get assistance. Wow!

I am pissed! Received a call from spectrum after terminating internet service. It was on Nov 23, 2025, after returning my equipment to the spectrum store. The offer was that I would receive 1gig at the same price I was initially receiving. The representative said if I transferred my new phone from AT&T, that I could be reimbursed plus receive up to a year of free services. That I need to pay off phone, show proof and they will send me a form to complete to get reimbursed. It took me s month to pay $750 and get transferred over to Spectrum.

I was looking forward to trying mobile service with Spectrum as they seemed to be cheaper than Verizon! So I set up mobile service with Spectrum, received my IPhone 17. I activated the phone. Not 10 minutes after activation I received a call from someone saying they were Spectrum and I needed to send phone back to them as they sent the wrong phone to me. I ask them several times to verify their identity. When I called them back they answered Specturm! I sent the phone to them with the label they provided! I contacted Spectrum after I didn’t get my new phone that they said they would resend. I Was then informed this was a scam and I am responsible to pay for the phone anyway!

I have been using Spectrum for home internet. I was able to switch to their mobile from AT&T and the price difference is unreal. I am so glad I switched. I am paying $120 less a month!!! I am for sure going to be telling my friends and family about them.

My wife and I just got tired of paying ridiculously high phone bills. We were paying $121 a month with AT&T. We switched to Spectrum for less than half that price, and we see no difference in service. As a matter of fact, there are two dead spots among the four we now get serviced. As the title says, we were leery at first, but took the plunge. Well worth it.

Switched from Verizon to Spectrum and have never looked back! My service, my pockets, and my peace of mind have all been better for it. If you’re thinking of switching to Spectrum you should definitely make the jump!

Very difficult getting number switched from previous carrier. Took at least three rep from Spectrum or more. It was just a VERY frustrating experience. Was disconnected at least once. Was told more than once I am speaking to a person who could not help me, etc.

I had issues that multiple agents did not resolve. The problem caused a longer amount of time complete the transfer of my previous account. It was all very frustrating for me as I was looking forward to the move to Spectrum, the delay made me wonder if I was doing the right thing. The addition of a new physical SIM card caused delays that the agents couldn’t resolve. It was actually recommended that I would need to call Motorola support to resolve my issue! My son was able the issue for me. Unfortunately my wife is experiencing an issue that is delaying her transfer. Frustrating.

I am getting better signal compared to my previous provider. Activation was a breeze and the steps are easy to follow. Will be moving our other lines once contract is over. Better service and better savings on our wallet!

I was helped by representative that was inside the Walmart store that promised me whatever I was currently paying with T-Mobile was going to be lowered. I went ahead and left T-Mobile from being with them for 11 years and transferred my services over to Spectrum. I received my first statement and it is not the rate that he promised me. I contacted spectrum through chat. They advised me to call. I call and speak with the specialist. They transferred me to another department After a 55 minute phone call with every representative. I spoke to with spectrum. They were unable to help me because it simply was a conversation between you and the representative and it was not recorded so we don’t believe you is basically what they told me. I did not get the rate that I was promised and now I regret ever leaving T-Mobile and going with this company that doesn’t help their new customers.

Great service at a local Spectrum office. The rep Donald was very patient and knowledgeable when we switched our carrier to Spectrum. We saved a lot of money by switching and are very pleased with the coverage.

Previously had Spectrum and trying to economize at this time ventured out looking for something else, regretted it almost immediately. Was contacted by Spectrum and representative was so friendly and helpful that we signed up immediately and was back to streaming again.

There was a little bit of confusion activating my phone with an esim. That's okay, but the reason for the low rating is the way I was treated when I went to the Spectrum store for help. One of the employees threaten to call the police and have me arrested for trespassing. He was rude and unprofessional, and I was absolutely shocked and disgusted by the way I was treated. He also refused to provide me with his name. The store was in Elyria on Chestnut Commons. Luckily, the manager Kat came out and was able to help me find a solution to my issue.

I combined mobile and internet service to save money, because previously I had AT&T mobile and Spectrum internet. I also purchased a couple of new phones for a good price and the switch from our old phones was easy.

I relocated and needed WiFi again. It had been about a year since I had WiFi, and since I had Spectrum before, I chose them again. I’m glad I did. I feel confident with Spectrum and the experts who work there!

So easy to change carriers. I thought it would be a drawn out process, but I was wrong. I now have all my media needs under one carrier. I'm so glad I received an e-mail advertising the benefits of a change to Spectrum .... Thank you!

As a new customer of Spectrum internet I have found they keep their word regarding promotions and billing. The fiber internet service is adequate but at times slower than I expected, however I did agree to the lower plan to keep costs down. I have only just joined Spectrum Mobile (Jan 2026) and was delighted with the rep I spoke with to set up the program with easily affordable promotions. Physically transferring my mobile device in person at a store was exhausting but might have been due to my particular circumstances. The only thing I do NOT like about the mobile plan is auto billing in case of an error in billing with a horrendous amount that could affect my finances detrimentally. Overall so far I am satisfied with Spectrum representatives and service. :)

For many months I was so unhappy with Frontier as my internet carrier. I went to Spectrum to try and so far so good. I am content with this new service. My thanks to JJ at Spectrum. I had been telling my previous carrier that if they didn't fix the problem, I would find another. They did not fix, so I changed my carrier to Spectrum.

I used the Mint plan before switching to Spectrum and was paying almost $200 a year for great service. Even with the offer of a free year, I was hesitant about the quality I’d get, worried about dropped calls, dead spots, weak signals, or poor coverage. But since activating, I’ve been pretty happy—Fiber optic internet for streaming, better pricing than Starlink, and excellent cellular service. I saw a commercial offering free cell service if you switch over 4 lines, which sounds perfect for a family of 4 or more. I’ll see what it costs after my free year ends. I don’t have 4 lines to move, so I won’t get the free deal, but I’m hoping for a great offer to stay; otherwise, I’ll go back to my old service.

Spectrum Mobile made life super easy when transferring to their mobile service. Unfortunately, AT&T delayed matters a lot as they needed to release a security hold on our cellphone numbers. Significant time was wasted.

Spectrum was able to give me options to reduce my cost without losing services, spent several calls to customer retention with each call getting me better plan and helped me to get my mobile phone activated since I am elderly and not the best with technology. Couldn't have asked for better service

Spectrum Has Wonderful Service, Their Activation Process Is Absolutely Seamless, & Takes Only Minutes To Sign Up. I Would Recommend Their Service To Anyone. I’m A Very Satisfied Customer. I’m Sure You Will Be As Well.

Mother dropped phone crossing street. Discovered it missing, backtracked and found it had been run over. Went to Spectrum for a check and was told the phone was destroyed and she had to buy a new one. Full price charged. Phone number could not be transferred. Guess the sales guy is more interested in a commision than looking for the best solution for the customer. Going to cancel that service and go to another carrier and get her number transferred to the damn phone that Spectrum told her to buy.

Absolutely awful experience! Over 6 hours in the store with a scheduled appointment. Every representative said something completely different. After two hours and 4 associates later, they put in a help ticket and had to call their higher-ups for help.

Stay away from Spectrum. I paid off my balance, closed my account in person, and received a receipt confirming the cancellation and a zero balance. Six months later, they contacted me claiming I didn’t cancel properly and that I owed another month. That is completely false. They also tried charging me for additional equipment that had already been returned and cleared. I had to argue with multiple agents before they finally admitted it was their mistake.

So Far, Very Pleased with All of My Services from Spectrum, All is working Well & If I need Assistance with anything, I am directed to a number that can help me...Spectrum is Fast & Efficient & gets things done, like stating my equipment to set up only took 1 Day & Mobile phone the same! If you feel more comfortable having their installers set up for you, especially if you are a senior citizen, they come out very quickly....I needed a little Technical Support & Joyce helped me thru Everything I needed...They have Wonderful Staff & I Love the Way they Run Their Business! A+, Top Notch!! Thank You Very Much, SPECTRUM! 😊👍

The customer service that I received deserves to be shared because I have not ever experienced anything like it. If I could give them more than 5 stars I would because I spoke to multiple reps (due to my own error) and every single one of them was so helpful and kind! I switched mobile services and they walked me through it all from the comfort of my home. It was super easy, they were a pleasure to speak with and it is affordable! Your team is top notch!

Great savings in mobile service and internet. The other companies are simply too expensive, and the Spectrum service is second to none. I don't really mind that my upload speed is slower than my download speed because uploading is not as important. The reps are really helpful too.

While the services are fine, they have too high pricing due to lack of competition. This is more of a review of the general climate of the cable/internet provider market but for what Spectrum itself does. They aren't that bad but can have issues with stability often in my area.

Awful service at the store on Third Avenue in Manhattan, NY. Agents take advantage of seniors with tech speak who are not tech savvy and will try to sign you up for their free mobile phone or free line that you do not even have to use or you can give it to someone else. My neighbor tried that and she was subsequently billed for 12 months of service that was supposed to be free.

Spectrum offered the bundle plan which gives you a 12 month free mobile phone plan that is only $30.00 a month afterwards! Offers that are economic for the consumer are attractive to me when it comes to making purchases these days! Thank you Spectrum!

The reason I got internet with Spectrum is a rep came to my house with his spiel. The cost was less than I was already paying and the rep said I would have a 30-day free trial. He said this at least 4 times. I switched, later to find that the rep LIED TO ME about the free trial. When I called spectrum to discuss THE LIE, nobody would address it. They only said they didn't give a 30-day free trial. Never did anybody express dismay that I had been LIED to.

I’ve been a customer for 20 years because of their great customer service and connection. They do maintenance a few times a year but they notify you ahead of time. I just added a mobile line and the account specialist was able to get me a great deal. The connection is great. I’m in NY.

Horrid coverage. If I'm late for payment they disconnect immediately however since living in Chatsworth CA half the time no tv no streaming or wifi we have to call in for them to reboot or send someone. Example today I called 3 times still no tv or wifi. It's as if one wind sends their outdated modems and routers out of whack. I had to spend 200 on mesh to cover my house. It's horrid.

I got my business mobile line connected in minutes in my own device. First year is free! I use it as my second line in my current device. So now I can have my personal line and business line in the same device totally independent. My phone is able to let me know from what number I’m receiving calls and also I can choose what line to call from. Isn’t it amazing?

The service is great, the customer service was good, but the wait is very long, almost 3 hours to transfer an account from another provider, it doesn't make sense. They didn't have the phone I wanted, so I had to look for another option. I hope they improve.

Representatives were professional and friendly. They answered my questions and made suggestions that were very helpful. The special promo offer saved me a nice amount of money and upgraded my services. I have some disabilities and everything these people did made my ability to use this technology much easier.

In the age of broken janky customer experiences, I can say that Spectrum is above the rest. There was no hassle ordering or setting up. This process was easy and their service works everywhere for cheaper than ma bell.

I went to the store on Woodruff Rd for setting up a new phone including a number transfer. ** was very proficient in setting up the new phone in a nominal amount of time. ** easily transferred my existing phone number from a competitor, transferred all data from my old phone and set-up my new phone. He was very casual and did not rush the process. He also helped another technician while working with me.

Dvr stopped working. Made an appointment. An hour in the office. Xumo box provided does not record. Another appointment. Been waiting in this understaffed, inefficient place for a half hour after appt time waiting to tell someone and hopefully get a resolution. Called customer service last night who told me, after a long wait for someone to answer, that xumo boxes are basically fire sticks, they don't record. Nobody here knows what they are doing

I had asked specifically about International calling plan and was told it’s free calls, free texting, and free data. That’s the reason was The only reason I switched. False information was provided by the Spectrum representative. I would have not switched if was given correct information. When afterwards I checked more details found out calls are not free.

I purchased 2 new phones and ported in a line all 3 with phone number transfers. I was able to complete with ease. With the shipping of the devices and the activation process being so amazing, I highly recommend!

Changing to Spectrum mobile was very easy and bringing my number and device was simple. The service/signal of spectrum mobile is terrible. I got 0 signal at my home and 1 bar if I was lucky at work! There are far better plans with much better service available.

I am not familiar with current technology phone, Internet etc. Tim in Orange MA explained everything. He helped me port from AT&T and explained in a way I could understand everything. He took time, was very pleasant and people were waiting for him to help them. I walked right in the store, no appointment. There were two other people offering assistance when I went in store. Nice job everyone! Should have done this a long time ago.

I am a new customer that so far, has had a wonderful experience. My services are lower than I expected them to be and the customer service team was outstanding and very friendly when I called to inquire about service. Additionally, I was offered free mobile phone service for an entire year with my package. Very pleased with this company, thank you!

Everything was easy and affordable. I would suggest them over any company. I told all my family and friends about the company and how easy the process was. I give them an A overall quality and very professional.

We have had Spectrum Services since they took over Charter Communications in 2020. Our home phone started to have problems before Christmas 2025; used on-line troubleshooting 3 times; tech came out Dec. 20; referred to engineers. No call back for status. Called three times to have disconnected; couldn't get to rep. Jan 6 spoke with rep. Angi. Told her repeatedly just wanted to disconnect. She went over sales pitch over and over. After about 20 minutes requested a Supv. Angi put me on hold for several minutes and said no Supv. available. She never disconnected the phone service. Very poor customer service.

We were at a Spectrum store to get the promotion deal I received from the email. It includes 1000mb and two mobile phones. Somehow the agent could not transfer all the 5 phones we have so he did in two different orders. And for whatever reason, he can only activate the first order for 4 phones but not the other one. We were assured that the last one would be activated no more than 48 hours. But It has been 4 days now, the last one still not been activated and I had to call two times still not resolved yet. Terrible service, I would not recommend it.

Their sales representatives will mislead you and give you false information to try and get you to switch providers. I was promised a cheaper mobile plan when bundling internet and a buyout when switching from my previous provider. Neither was honored when I finally made the switch. I was told by one of their supervisors after being transferred through different departments that the sales rep misspoke, that they would not honor any of it. I even requested that they look back on the recorded call, but all they offered me was to downgrade my phone plans to meet the desired monthly payment.

In New York, Spectrum has the best customer service. After the technician changed the internet modem, I no longer have the annoying buffering issues. I like the convenient My Spectrum App. My mobile phone works better than before. I also like the visual voicemail feature. High speed internet and mobile phone service is very important to keep my small business running smoothly and efficiently. I was very impressed by Spectrum.

Spectrum starts out at a decent price but escalates beyond expectations. I had to leave for a few months and come back to get lower rates. The internet is spotty and not very good. They only have the cheap xumo boxes they probably pay a dollar for. On 2 tvs I had 5 take a dump within 1 year and now they want to charge $65 for a house call that used to be free. The instructions to get it set up AGAIN is ridiculous. Can anyone recommend a real provider?

Transferring a phone from another provider isn’t always a smooth proposition. Spectrum went above and beyond the call of duty to help the process. One customer specialist stayed on a call waiting for the other provider to answer for an hour and 25 minutes. Amazing.

We visited our local Spectrum store to cancel our tv plan and to only keep the internet portion of our plan. We expected some resistance. Instead, the young woman who assisted us was very pleasant and accommodating. As we were finishing the cancellation and turning in of our old equipment, she casually asked if we might be interested in some of the newer packages. We inquired and there was a package that seemed to meet our needs (we have to be able to watch the Dodgers games and this package included Dodgers Sports Net West which carries all home and away games).

When I first talked to him they called me a price of $93 and some change to get the phone shipped. I lost the connection to the call. I called back and then it was $103 and change to get the phone and everything shipped out according to them. They said that every time that they do anything and that it has a different amount change.

Spectrum internet service at my location in Central Florida slows and buffers several times daily. I'm required to use my cell phone hot spot, burning data and exhausting battery. Customer service is courteous and helpful. They've got me a new router, modem, replaced splitters and wiring, but the problem persists. I'm at wits' end, and looking for alternatives.

I had a great experience switching my service to Spectrum Mobile. The transfer process was incredibly easy and straightforward, with no hassle or downtime. Their promotions were a huge bonus and made the switch even more worthwhile—clear, competitive, and exactly as advertised. What really stood out was the customer service. Every representative I spoke with was friendly, knowledgeable, and genuinely helpful. They took the time to answer my questions and made sure everything was set up correctly, which made the entire process stress-free. Overall, Spectrum Mobile exceeded my expectations. If you’re looking for an easy transfer, great deals, and top-notch customer service, I highly recommend them.

Howe Ave staff were exceptional. Tyler was polite professional and very knowledgeable. We had been with Verizon for 26+ years and their behavior at the store was unacceptable. We left and went right to Spectrum.

My rep Mya worked hard at getting me back in service. Even the manager, Ray assisted to make sure everything was done completely. Process would've been smoother if I had just gotten a new phone, but I ultimately had to go that route.

Easy process and price is a lot better. I felt like AT&T was screwing me for years. I have already referred Spectrum to other people I know. Have high phone bills. I just don't believe you can find a better deal.

Poor customer service. They don’t package or ship iPhones safely. Read the fine print of the contract buyout program, because it is misleading and they will not pay anything! Contacted customer service several times to only keep getting transferred to different people with no solution

I went elsewhere at first and had the worst experience (Ve...on). Since I already had Spectrum cable internet and wifi, I went there. The entire staff was friendly and really put us in phones that suit us, including budget. On 1 phone, the first year is free. It's really a great phone at a very doable price. Spectrum speed, clarity, no dropped calls and all the latest technology, make this a smooth ride. Customer service is also very easy to reach online or phone. 👍

Julio at Spectrum in Arlington Texas was amazing and helpful, he was patient, kind and professional while dealing with AT&T prepaid in getting our phones transferred- it took over an hour to get the entire process of our phone transferred and keep our numbers. Give Julio a raise.

Very good service if you're coming from Verizon, T-Mobile or AT&t Spectrum Mobile. If you have their internet offers you free phone service for one year. Would recommend it to anyone. Good value for the money.

Best customer service I have encountered in years! US-based, live persons. Never had to deal with a computer asking me stupid questions...... I wish more US companies would learn from Spectrum what "customer service" is! A+++++++++++ to these guys, thank you.

I had the pleasure of working with Nate ** from the Spectrum’s Countryside location, who gave amazing customer service, he did not only answered my questions, but he’d explained in details the values I will be getting adding phone lines to my existing Spectrum account.

Onboarding customer service is horrid. I wouldn’t activate oneself and it is only marginally worth the cost savings. I can’t believe that the customer service I receive is ok and tolerated by Spectrum.

I love the ease of activating my mobile service and the website and/or app is easy to use. I also like how easy it was to get my tablet. Everything came on time. After I pay off this android phone. Thanks again!

Switched 2 phones over from another carrier. The representative was super helpful and was able to get 2 phones transferred over with no problems. So far, the service is great. No issues with anything. I highly recommend Spectrum.

The customer service representative Joel was amazing. He explained the process clearly. Once we received the email with instructions on how to activate our service we knew what to do and the instructions were clear. The entire process was easy.

I got the best deal ever on my cell phone. I'm so happy to be a Spectrum customer. Sabrina and Shy had the best customer service skill. The process to switch my phone number over was so fast and easy. Thank you Spectrum.

Activation of my iPhone 8 with physical sim card was done by Spectrum technical support person whom he was knowledgeable. Friendly. Patient. I had to read the sim card number from the sim card using magnifier and he read back the numbers to make sure he got the numbers correctly. And he activated my iphone 8 sim card under 5 minutes.

The service agent Porsha was extremely helpful and handled all 6 phone lines with ease. Great customer service, Great experience! I would recommend Spectrum mobile based on pricing, customer service support and overall experience!

Very easy to follow instructions to activate my iPhone and iPad. The installer was late but came and hooked up both of the tvs and made sure it all worked before he left. App was easy to navigate to guide etc.

Is trying to bill me for tv service I didn’t sign for. The service person said I called in foe tv service at $100.dollards I don’t ever want. They did this same charge one year ago after hours on the phone. They said I would be credited to my account but it took several months and more phone calls this time. They said no I called their service and ordered TV. But I told them I did not. There’s no one else in my house that could order TV service. They said yes there is. I said no. I spoke with many many representatives each saying you are a 12 year person signed up for Internet. That’s unusual. I told them if they start billing me $100 for a service I don’t use I will no longer be one of their people to accept Internet from their service.

The only reason I give a 4 is because our transfer was complicated. There were many factors involved in the transfer. I was most disappointed with the first representative I initially spoke with who was to contact me a few days later after I paid off my iPhone Pro Max 15 with ATT and got the phones unlocked.

Switched from Verizon to Spectrum mobile after so many issues with Verizon and horrible customer service. Ra, Peggy, and Kenyon at spectrum in East Greenbush Rensselaer NY store are fantastic and completely changed my view of spectrum from negative to positive. I’m recommending family to leave Verizon and go to spectrum too.

I was a current Spectrum customer, I called to upgrade my wifi service since my children got gaming systems for Christmas and wifi was as running slow. The agent actually took time to bundle anything he could to save me money, I ended up getting a way better deal with internet, home phone and 2 brand new mobile lines with new phones for way cheaper than I had been paying. This agent even waived the express delivery fee for our new phones. Whoever I spoke to was everything you'd want in a customer service representative, kind, courteous, down to earth and really cared about the customer. I wish I could remember his name because that individual deserves recognition. Would gladly deal with him anytime.

Wasn’t told I needed internet for activation and initially called to set up internet. Was disconnected in the middle of my cell service activation because of this. Ended up without cell service for over a day and still don’t have internet.

I can't believe the total disrespect of everyone I have spoken to!!! I was promised by a customer service rep a $50 Internet with a free mobile phone line for one year. Now they suddenly can’t honor that and I’ve been charged over $303 for one month. All they’re offering me is to discount my bill a few dollars every month. They are insane and their Internet sucks.!

Was a very simple process to switch providers. Will definitely recommend to other family and friends. I’ve even had my parents switch because of the affordability and great customer service that was received by the company.

21- times Spectrum internet has been down in 2- weeks. The worst internet I have ever had. The price keeps going up and the customer service agents are the rudest people you will ever talk with. Changing to another company today!

I am very pleased with the internet speed and new mobile service. I am thankful I opened the door and started service with Spectrum. Our sales rep Abel was very friendly and easy to work with! Thank you.

I dreaded going in to the Spectrum location because I didn’t want to have a long wait and poor customer service. Boy was I wrong. I was in and out in no time. Terrell was my sales rep. He was very knowledgeable and friendly. We could not finish my transaction on the first day due to my phone being locked up so he asked me to return the next day and he would take care of me. And he was not lying when I got there and he seen me. Once he finished up with his customer he called me over to finish my transactions. Thank you Terrell with all your help.

I visited the Spectrum store to add mobile service (as I'm already an internet customer) as well as transfer my 2 existing lines. The friendly associates did it all quickly and professionally. Now I can cancel my Verizon bill! By having my internet and mobile services through Spectrum I will save hundreds of dollars a month!

I was having issues transferring my mobile number due to other carrier. The Spectrum representative was very helpful, stayed on the phone until I was given a pin that worked, was very patient and kind. I was pleasantly surprised by the amount of time the Spectrum representative spent on the phone to help me complete the task.

I absolutely love Spectrum. The app is so easy to use and convenient. It was so easy to transfer my number from my previous carrier to Spectrum. Highly recommend their mobile service and their internet! Next up is TV! Also, their Xumo streaming box is amazing! I like it way better than Roku/Firestick.

The customer service experience I’ve had trying to resolve a service and billing issue has been utterly ridiculous. Unfortunately no alternate local option in our area, which is the worst part. I would switch companies immediately if I could.

Their customer service agents are wonderful and I mention it based on the fact that I recently moved and had to change all my services in addition to changing cell phone companies, every time I have called I have had pleasant conversations with customer service, I have even bought products in my management calls, But here is an important point to mention, they were all warm people with me, they were all friendly, not only helpful but friendly.

Think long and hard before you decide on their mobile service. They will take (steal)money out of your account without your consent or knowledge. I have filed a complaint with the BBB and will file a complaint with the state attorney general's office.

I purchased a Samsung Galaxy A16 and also transferred a iPhone 15 to Spectrum from XFINITY. The process was very easy, the phone support outstanding and the transfer of information from phone to phone was very easy. I would highly recommend Spectrum Mobile.

After getting a transfer code from our previous carrier I logged on to the Spectrum site and had the instructions included in the box with the new phone. I answered the questions and input the requested information and in less than ten minutes I received notice that the transfer was successful. I did need to restart the phone once before the phone showed I had service. It was quick and simple.

Great customer service with a knowledgeable agent. She helped me get my phone transferred over from my old carrier, even though I had mistakenly canceled my plan before transferring over to Spectrum. I needed a transfer PIN and could not have gotten that without her help.

All I can say is a great big thanks to Tampa store specialist Terri **. I broke my Spectrum phone on Christmas Eve and had to wait till December 26th to get a new one. My old phone was so broken that transferring my massive number of old numbers was extremely problematic. Terri would not allow me to give up and used her many years of knowledge to finally make it happen. Thank you Terri, you deserve a raise or even a promotion for knowing how to treat a customer!

Absolutely the best experience. Did not have any issues and they was a phone call away if I needed help because everything was simple and a easy setup. I truly recommend anyone if you need a great service provider please give Spectrum a call. Thanks again.

Spectrum change plans on both mobile and internet increases prices on both without notice. They also require adding mobile lines to stay at current rate. Why is a single person penalized for only needing one line.

I switched over from Verizon because Spectrum was going to be half price. They use the same network and I had been very pleased. Their customer service has been top notch and I find their app easy to use. No complaints here.

I'm happy with my service. Phone Ricardo at the Lynwood CA office. He was such a big help. He did everything for me. 💕 The only problem I had was waiting for them to call my name. That took a while. Overall I'm happy.

When it comes to Network Service providers Spectrum has been demolishing the competition by remaining not only reliable but always amazing deals. Will definitely vouch for how caring Spectrum is to their clients!

I was battling to get home internet for almost 3x weeks. After someone told me to contact Spectrum, I did. I was helped with internet within the hour. It was within 2x days (FedEx delivery included) and I was up and running, with no issues whatsoever. I definitely recommend Spectrum for both their home internet and Mobile service.

I am a Verizon customer and have been for many years. Since Spectrum is my internet and TV provider, I had contemplated switching over to their mobile service as well several times. Coverage was always the reason for my hesitation because I do a lot of business travel. This Christmas, I decided to buy new phone for myself and give my old phone to my son. Since Spectrum offered free phone service on one line for a year, it was the perfect opportunity to try it out. Darian and Marcus from the Spectrum helpline walked me through the process on Christmas Eve in a very friendly and efficient manner. It could not have gone more smoothly. Now to see how the coverage goes over the next year.

Quality of carrier network service is very poor and they are antiquated forcing physical sim activation. Limiting your customers to only physical sim card activations does not allow them the freedom to use their primary carrier, Spectrum and use a prepaid when traveling Internationally for local calls.

Too much time to activate my old phone and new phone. Ultimately, most of my concerns were resolved. I’m waiting to hear about my other concerns regarding the cost of transferring my old mobile phone to Spectrum and my new Spectrum mobile phone and the impact on my present coverage on TV, Internet and Landline phone.

Spectrum mobile transferring process is great. But Remember to shut down and reboot your phone when informed process is completed. Or calls may not go through until you reboot your phone. If eSim is required it will come to your email to install at the end.

The WiFi and internet are great. I had the 500mbs plan and upgraded to 1,000. It's fast & reliable. I signed up for Spectrum TV and love it. It was easy to connect up and the picture quality is excellent. I then signed up for mobile. It's too soon to evaluate completely, but it seems to be fine.

Really great. They've been nothing but honest about my bill both internet and phone and now cable at a really affordable price! Never going back to contracts or cheap noncontract phone companies that sell cheap China made garbage phones and unreliable services like TracFone. AVOID TracFone at all Cost! Spectrum works with you and helps you get the reliable service you need and no hidden fees or costs!

Tablet to register when I entered the store didn't work. The agent who transferred the data to my new phone was unfriendly, never made eye contact and was not competent at his job. The visit took over 1 1/2 hours to complete. Totally unacceptable.

Moved over to Spectrum Mobile and the service I received was outstanding. Love that they had the patience to wait while I looked up information, and helped with everything needed to make a smooth transition.

Charter Spectrum Customer Service went out to help me make my decision. I am glad I made a call to them. Saved me a lot of money. Thanks Guys. If you are looking for a great service, This is the place to go.

I would submit a 0 if possible. Their internet service is intermittent and the wi fi unreliable, with lots of outages. To make it worse, their technicians show up well after the scheduled appointment with customer service. Today it was supposed to be between 12 and 1 and then the text message and emails said 1-2. Also today, a tech showed up but could not read the house numbers and said we were not at home and consequently did nothing. Abysmal service and very high prices. Do not use them if you have another alternative.

You know I have been with you guys for over a year and never in my life have I had worse internet service. I am so thankful that I am leaving because wow over 50 outages in one year and that's just after I started counting, unbelievable. How are you guys even in business? It’s disgusting how bad your service is and for the price you charge horrendous. I will gladly never move somewhere that only offers your service because wow compared to ATT it’s actually not even a comparison. I will also be HIGH recommending everyone I know to take their business elsewhere. You guys suck

I had a very awesome customer experience with Carlos in the Spectrum store in San Juan, Tx on frontage road. He was polite, courteous and prompt with a sense of urgency and very detailed on instructions. Thank you.

Spectrum is awful! I had a technician come out to address my internet issues. The problem outside was never addressed. I had another technician come out. He was an hour and 40 minutes late outside of the hour window I was told he would come. He found the problem inside; however, the outside is still not repaired.

Spectrum TV and Internet have been incredibly unreliable. Every couple of months there’s a major outage that lasts anywhere from 6 to 12 hours, sometimes longer. This isn’t a rare issue — it’s a pattern. When the service goes down, there’s little communication, vague explanations, and no real accountability. For something that’s essential for school, work, and daily life, this level of unreliability is unacceptable. You’re paying premium prices for a service that can’t consistently stay online. I would not recommend Spectrum to anyone who needs dependable internet or TV.

Spectrum is one of the fastest and most reliable mobile Internet services. The speed is amazing and the unlimited hotspot I have is perfect. I will always choose spectrum. They don’t overcharge like Verizon and all the other phone companies.

I tried numerous times as a long-term, Spectrum Customer to get a lower mobile rate and I was just told that any new deals were for new customers only. Finally, I was able to find a great deal at Verizon and decided to transfer my service. We spent five hours at Verizon on Saturday because Spectrum refused to provide transfer PINs and deactivate my account in order for me to retain my phone number. While I was at Verizon, Jane at Spectrum kept me on the phone for over one hour asking me all kinds of inane questions such as what was I doing for Christmas and what books do I read. I asked her to please stop asking me questions and just take care of the transfer PIN and she said she had to follow her protocol. Finally, she said she would provide me with the PIN and then she hung up on me.

It is always good to get a phone representative who gives the extra effort to assist you. This was a very satisfying experience for me with an unexpected surprise, I was able to get a very good deal on a bundle of services.

I have had this service for 2 months. I have had tech come to my property 3 different times. They checked everything, my coax and tried blaming it on wiring to find the tap being bad and they still haven't fixed it, I am on a 2 GB plan and I haven't even gotten a gig upload. It will give me 30 never even 100 upload, my address that I am at only has Spectrum service lines, I am furious, they go, "Well your PlayStation speed test is inaccurate," really because I had go net speed at my prior address and they were giving me a gig download and upload, I would steer clear of this company. They are a bunch of liars. I ran speed tests with other devices and software and it says the same thing. Spectrum lies and says it looks good on their end. Terrible company.

It was a pleasant experience. The staff had been very helpful, respectful & knowledgeable. She has been very patient and very kind. Thank you. Have a wonderful Christmas and Happy New Year to all. Appreciate you all.

I had no clue who Spectrum was when I moved, but the tall young man who helped me was kind, explained things well, and had my new flip phone and service signed up in 5 minutes when they were very busy. I give him 5 stars for sure, and I hope the reliability of the service is good-so far yes.

I have had several issues with Spectrum. While their reps can be nice, their service is not worth the price, and they often do not resolve issues. I tried 6 times to resolve an issue that I had with my account, both by calling and going into the office. The issue was never resolved. I then discuss it with another manager (for the 7th time), and they said they would try to resolve it, but it would take 30-60 days for the system to flush out the old information before we might even notice a change or correction!!!

Buyer beware. The "unlimited" Spectrum mobile service is capped. It is capped at 50 for mobile data. And it is capped at 10 for mobile Hotspot. Plus, the service is terrible. I will be switching asap.

Spectrum has been very helpful. Online information is readily available. Everyone has been understanding and knowledgeable. We are new to the mobile service, but have had TV and Internet for years. We are very satisfied with our new mobile service so far.

After just a few days upon switching over to Spectrum, I noticed the constant speed connection that allowed me to connect instantly online, over the phone or through text. The service is quicker than lightning.

We should be able to select 0 stars! Pure incompetence and fraudulent comes to mind first of all, they are only after your money and do not care about anything else! We had internet and phones with them, we sold our home and the buyer wanted to just take over the equipment and create his own account. We took the internet equipment back and kept our phones on our account, they continued to auto deduct payment for everthing including internet for 14 months, we didn't catch it as we figured we were all set, at this point I couldn't even access my account and didn't have access to the new owners account to stop this theft, but thankfully the new home owners were able to straighten that part out for me.

Buyer Beware!. I would give them a zero if I could! They lied! On November 11, 2025, I called to inquire about adding cable to our already existing phone and internet plan. They quoted me for $215.86 to include the "tv select" plan, internet, and a 2 mobile phone service with taxes included. I confirmed the quote twice!!! When we received our first month bill... We got a bill for $215.86 AND a separate large bill for our phones! That is definitely NOT what I was quoted!!. I called today, and they refused to honor the quoted amount and now I am stuck with a much higher bill. Do not let them do this to you too!

I’m am a new customer and I was impressed by the service provided and the support service that I received from the marketing person who provided me with her direct number and always responded so quickly to any questions that I had.

Was lied to about the cost. The time to get it to me and that it did not include a wall charger. I found out on my own the Apple does not include a wall charger. I was told the phone was included in the deal. It was not.

So happy I switched to Spectrum for mobile, tv and internet. The cost savings is unreal and the service from all I have interacted with is above and beyond! Will recommend to all my family, friends and business partners!

I am not as tech-savvy person so I was worried before calling in, but the agents were patient, very Friendly and guided me through every step. The agents answered all my questions, did not get impatient. It was a very good experience.

The transfer process was easy and quick and reduced my internet and phone service bill by more than 50%. So far very satisfied. My representative went out of his way a couple of times to make sure my experience was positive.

I am not sure where to begin, and honestly, I did not want to relive this experience at all. However, due to how severe and prolonged it became, it needs to be documented accurately. Attempting to set up mobile service took three days and an unreasonable number of phone calls with multiple representatives. Throughout the process, I received conflicting information, incomplete instructions, and was repeatedly transferred between departments that either did not understand the process or contradicted one another.

From the first person I spoke with to the chat to the installer- I’m impressed with everyone’s professionalism and attention to detail. Everything went pretty smoothly and in less than 30 hours after I called I had my new installation of internet and my cellphone set up without even leaving my house. Thanks.