Spectrum Reviews

When you call to cancell the service, because I am moving, they give you hard time. Transfer to person to person, keep you in hold for a long time, be ready to spend time in the phone for 1 hour, not easy, bad service...very hard to cancel the service....not recommend this company,

I have been a Spectrum customer for 3 years. I am 70, and have health issues. My experience with customer service has shown me they have NO consideration for the elderly. My TV has been having "channel unavailable" 4-5 times a day. 15-30 minutes each time, for 14 days. My cable HBO still works. I was on the chat for almost an hour trying to fix problem. He was not able to do so and an appointment was scheduled. That was fine. From then it was downhill. First, he knew that I was elderly and that the TV and the computer I was working at were not in same room. I had to get up over a dozen times to go check on something for him. I guess I wasn't fast enough because I kept getting messages that the chat was going to be disconnected. Then when we set the appointment, he left the service worse than I started. He told me he didn't do anything and that I was basically lying or senile.

They kept raising bill, 12, 13, 20, 40 dollars. They just add items you didn't request. Service says, "Oh you need to check your bill and call within 30 days," BS. They say Spectrum TV you get free apps to download. Not true. You have to buy a bigger package and then they're included. Went to the 15 TV package and lost apps. So you really have to pay more to get them. There with SelectTV not Spectrum TV as they advertise. One of the most dishonest companies I ever worked with.

Terrible customer service and support. They lied to me over a mobile phone. I had it for 3 days sent it back and they charged me 156.75 on my debit after they assured me they wouldn't. On Social security.

I am writing about Spectrum mobile department. I will advise anyone who thinking about getting with this company's mobile service to think twice about doing so. I signed up for their mobile service, thinking I will get coverage in rural areas and such, but couldn't get any at all, which is why I returned the phone back before the 10 days they give you if you are not satisfied with the service. Keep in mind you will have to pay a restock fee if you still return the phone back opened even with no damage.

Spectrum is a Shady Greedy Absolutely HORRIBLE Company that eventually pulls the old bait & switch tactic on all their new customers, raising prices at the drop of a hat without any notice & never keeping their initial verbal agreement promises I paid for a 2 year package which included a free router, for a one set price, these scam artists only made it to the first year, when they decided to raise my bill & take away their initial promises, and start charging me more money. They don’t care about their customers, ONLY your MONEY… They make all kinds of promises when they want to sign you up, but buyer beware they will find a away to screw you over, they have Awful customer service, I have called multiple times to discuss my bill, & all I got is the runaround, last time I called, their customer solutions dept. kept putting me on hold to see what they could do to help me.

Spectrum 6512 Glenwood Ave, Raleigh, This is the slowest and poorest customer service I have ever experienced at a Spectrum. Due to lack of staff and the slow response of staff, this location should be permanently closed.

I was a loyal customer for over 14 years. Yes, you read that right. 14 years. It wasn't that I was ever happy about having Spectrum, but they ran the gamut in my location unfortunately. Long story short. I paid $90/mo for YEARS. No offers, no discounts, etc. Called at random times throughout the years to get it lower, but they can't help, I am on the lowest plan, yadda, yadda, yadda. Mint Mobile hits the scene, and I decide to try them. Service is great, internet for what I need, without overpaying for what I don't. I call to cancel, and it was a 45-minute phone call, of guilt tripping, putting their competition down, etc. The guy offered to do this and that about 10 different times, and finally got to where they were willing to match Mint Mobile's price. I told him no, if Spectrum valued me as a customer, they would have offered their best price 35 minutes ago, and 14 years ago.

Our special rate was running out. I called THREE TIMES to see if they could do anything to extend it and was told flat-out "no" each time. So I set up with AT&T Internet and YouTube TV. Then when I called back to cancel, all of the sudden the CSR said he could keep the rate flat. I was on the phone for 45 minutes with this guy, telling him at least six times that I was done with them. But he would not give up. I was just about to ask for his supervisor when he finally did. The company and shareholders really need to review its business model and procedures.

IF it was possible to go into the negatives I would. This place is a bunch of clowns ripping people off. I have cancelled my internet 2 different times now and have been trying to get a supervisor each time. I have now been on hold for 30 minutes trying to get a supervisor. CANCEL YOUR SPECTRUM. SWITCH TO T MOBILE, VERIZON, ASTOUND. ANYTHING BUT SPECTRUM!!!!

Where do I begin. With they high overrated, always going up on your price and never bettering they speed of services. How about they record everything you say when called g the customer service lines but dont have an record of what the representative said to you. To get out of the service contract is not an easy process at all and they say one thing like yes this is your final bill, there will not be any further charges unless you don't return the equipment. Only to get a surprise bill a month after you turned your services off and returned all equipment on time.

Spectrum Mobile is a pathetic service provider as their sales people hides a lot of information at first and trying to fool you by giving lot of offers but when you use the service .. all your call drops will happen regularly and you will lose trust with your customers and when you will complain then no resolution will given. However if you plan to leave and transfer to other provider then after transferred they charges you about contract breaks cost and trying to get a money from you. Better to stay away from their trap.

We have had 2 outages in 5 days. The first lasted 2 days. We rely upon internet for work at home and streaming services. This is absolutely unacceptable for a company whose service is 100% focused on providing internet and wifi services. But I do not expect any complaint will land on anything but deaf ears!

Spectrum takes customer service to new lows. When I tried to talk to them about changing my service the chat people would not talk to me because I could not give them a supposed Spectrum pin that I did not know and as far as I know I never received. If I had I would have had it on an accounts spreadsheet. When I wanted to close my account and return my equipment I was told that I had to go to a Spectrum store to do it.

Lost my road runner account because I didn't have a Spectrum active account. Couldn't get my name attached to the active account at my house that's not in my name. Would have to buy a separate spectrum service to retrieve my rr email. We've been using them for over 10 years. I'm thoroughly disgusted with them.

They'll raise your price 30 dollars every 3 months without even telling you. My internet went from $30/month to $128/month. For internet that doesn't even work 70% of the time. When you call to cancel they'll keep on the phone for an hour with their sales pitch trying to get you to keep the service. He admitted they were over charging me and offered to refund part of $128/month but only if I keep their service. Super shady business practices, sky high prices and unreliable internet. Just get google fiber.

I called to transfer services from our old address to new address in June. We had an agreed-upon end date for the old address and agreed upon installation date for the new address. Ever since we moved in we have had Internet outage connection issues with our neighborhood for every 6 to 8 weeks in November. We had personal issues with our Internet, where we cannot get anything to connect after talking to two customer representatives, they said on their end, everything looked like it was connected fine, even though we cannot get anything to connect even via ethernet come to find out, even though they canceled our old account number they were still charging us for our old address and our new address. Now they claim that we did not close our account and we need to open a dispute with the company. The customer service is horrible. I’m not sure how else you would cancel the service besides transferring it in the manner that I did. We will be canceling and spreading the word of how negative experience has been.

You cannot close/cancel online, or in their app. I called the support number. For 18 minutes I answered all questions: "It does not matter, close my account". The support person was basically trying to upsell me. They actually did make me an offer for service at $15, down from my current $57. But I will NOT deal with a company that does not allow you easily cancel service. I wish I could have left 0 stars. Total BS.

I discontinued my service and paid my LAST bill on the 11th of July, returned their equipment and asked that my service be discontinued. My billing cycle ends on the 13th. They took my money, their equipment. Now they are asking me to pay an extra month because they posted the payment to their record after the 13th. I have made three calls trying to explain that I could not use their services if not connected to their network anymore. The only thing they all say is "We do not prorate." I am not asking for a favor. I no longer had their services nor equipment. What are they prorating? Am I the only one having this problem? Someone should look into this for the elderly and others.

I'm pretty rural, but the Internet is pretty reliable. My biggest problem is the consistently rude and unhelpful customer support. If you have options, try to find a company that cares. If they could up their customer service game, I would be singing their praises.

Regrettably, the experience with this establishment was exceptionally disheartening, characterized by a repeated escalation of charges under the guise of expiring promotional offers, a pattern that occurred thrice, calling into question the integrity of their practices. Concurrently, the quality of their services steadily declined without reconciliation. The pinnacle of dissatisfaction stemmed from interactions with their customer service personnel, whose discourteous demeanor and predatory conduct capitalized on the temporary market dominance held by the establishment.

Regarding Spectrum mobile, NEVER buy a phone from them. It had issues within a few months. Returned it was sent a new one. Then they charged me for the new phone. I had to call several times. First I was told I sent it back after the return time frame (it was not a return, but a warranty exchange.) Then it was that I should have sent it to Samsung directly (Spectrum's rep told me to send it back and sent me the new on). Then I called again and got a manager. Now they are saying I sent in a D grade damaged phone. It was not damaged, but had barely been used and kept in a case. They will be sending me the "pictures" of why they graded it low. But I was told I can not dispute it and nothing can be done. So I have a working phone and a non working phone that I paid a total of $400 for. NEVER AGAIN.

Be very careful with this company... They don't back up their services. Once you sign a contract whether or not they get your services working for you, there will be no way to get out without a early termination payment of 3 year contract. In our case they want over $10,000 even though the services never worked and I canceled within 30 day warranty window.

Shady company to say the least. Stay away! At all cost. Called in looking to lower my internet bill! Went out with a mobile line I never wanted and expressed it several times. Said the phone would be free with a credit on account per month and no monthly charge. Get an agreement via email, there was financing bill for the phone. Called back and they stating I was confused that no company gives away free phones and I misunderstood.

Zero stars. Installer put dozens of screws in my cement block foundation, holes in my siding and 60 ft of thick black wires on my newly painted white house. The house is small, only 1200 SF. After I canceled their overpriced $140/mo service they refused to remove it and repair damage. I shall report this company to other review sites and send complaints to federal agencies. This is a simple request after paying THOUSANDS OF DOLLARS to a company that fails to deliver customer service. Temporary vacation holds were a joke. Phone service outside the country didn't work. You will always pay more than you expected to pay. Remember, "It's a subscription!" Avoid this company.

I am sorry to say but my spouse and I have had a horrible experience with Spectrum. My spouse had been a spectrum customer for over 20 years. We were doing a reno of our home and moved into an apartment for 6 months. After moving into the apartment we had such a difficult experience that my spouse stopped the services at our home completely. We decided to go ahead with spectrum at the apartment as it was going to be short term. When I went in and cancelled the services we got a bill charged to our credit card for the full amount and it should have been prorated as we stopped services and shouldn't have been charged for 7 days as I had returned all the equipment (What they don't tell you returning the equipment you will have to go to a UPS store. Thankfully there was one in the same area as the spectrum store). We will NEVER use spectrum again. They are the WORST!! BEWARE!!

We had an older router and it quit on a Saturday. We did all the troubleshooting possible. No go. They sent a tech out Sunday (arrived an hour early). Very thorough. Checked everything. 30 minutes later mission complete. New router with previous network settings fully operational. Connor was his name. Super smart. Efficient. We ❤️ Spectrum.

Spectrum is terrible. Their service is constantly dropping. I just used all of my mobile data because my home Internet service was out for no reason and without reason. I will be finding a new provider. The $95 fee is my highest utility bill. It costs more than electricity. This company is such a joke it's pathetic.

Don't get Spectrum if you plan to have multiple people pay for wifi. For a while had multiple people pay their share of wifi for the apartment, with no problems while they were in house. A few months AFTER they left they charged back their old payments. Spectrum, doing nothing to protect account holders, has now saddled me with all the payments that were charged back. Genuinely horrific, and spectrum customer support just kinda said "not our problem". This combined with weekly wifi outages, yeah Literally ANY other service is better.

I had Spectrum for over 20 years, but wanted to cancel because of high prices and poor service. OMG the lady that I tried to cancel service with was the rudest person ever. All I wanted to do was cancel the service and she kept me on the phone for 30 minutes trying, begging pleading to sell me more services promising me this and that. If I could give 0 stars I would. Anyway stay far far away from spectrum.

Where to even begin. I've been a Spectrum customer for about 7 years, and I had never, NEVER had any issues till the past year. I upgraded my mobile service to be able to upgrade my phone whenever I want as they advertise. But when I went to upgrade my phone, it turned out that the person who created my account entered my SSN wrong. So I spent a year trying to fix the issue with them. Then! After I was able to get ahold of someone who could help me with the upgrade, I was finally able to upgrade my phone. HOWEVER! I was told I had a 14 day period that if I didnt like the phone I could trade it in. So, before the 14 days I called to upgrade, SAME ISSUE. They had to put in ticket after ticket. By the time someone got to me, it passed the 14 days. SHOCKER. Then they kept saying there was an issue with SSN again.

Awful customer service and treatment! I recently moved to Spectrum and I STRONGLY regret it. They play with your time and feeling and nobody is on the same page! If you thinking about moving to spectrum DON'T!

Several years ago I signed up for the Spectrum cable and Internet offer with the total being a little over $100, for both. My current bill is over $170 and I have the basic plan for cable and Internet. I purchased their Xumo box instead of renting their cable box, which brought my bill down for a month and then it went back up. Their rates are far too high and I am buying my own router and modem with the next step being a change in provider. I gave them 2 stars because their service is good, both internet and cable and their customer service is typical of the times, so if you must contact them, do not expect abortion average service.

Internet has been not working well for a week. # service calls in a week! Internet speed is 267. I pay for 1 GIG!! Terrible service!! Would never recomend this company. They can not deliver on what they advertise!

Internet out for the 2nd time in a week, it goes out ALL THE TIME FOR NO REASON!!! Worst customer service ever. Seriously, I should be able to knock at least a few bucks of my over-priced monthly payment every time the internet goes out here. Cost is too high, service is completely unreliable.

Fire Spectrum or better yet don’t choose it. For the last week my Spectrum service gives a code 28 at 10 pm at night. When I call, the cable stays on one day and then it’s out again. Either their tech team is screwing up or the whole system is defective. Do yourself a favor and get a more reliable service.

Spectrum refuses to close my account, keeps billing me & adding late fees. Their equipment was sent back to them 10.14.25 via Fed Ex. I am legally DEAF. So I did their live chat October 5, 2025. Spectrum told me the account would be closed October 26 due to non-payment. No, I've already signed up for T-Mobile, that is $10/month vs. $100/month with Spectrum. They refused to cancel my services. I am the customer. And they refused to cancel. They told me I had to call them, even tho I am legally Deaf.

We were recently required to upgrade our Spectrum modem because of a speed change. We received the new Modem and we could not get it to work. We scheduled an onsite Technical appointment or yesterday (10/22/25). Our technician's name was Sayed. He very methodically and professionally identified the problem as the existing cable wiring was not updated enough to handle the new Modem's speed. He modified the cable infrastructure and then checked everything out. We are up and running perfectly now. Thank you Sayed!

Poor connectivity, constant shutdowns, ridiculously slow speeds and way too expensive. Customer service only tries to sell add-ons instead of resolving issues. Worst service provider I have ever used.

2 issues. About a month back an ai roll out come and ever since even just cable has been all to pieces. It hangs up blacks out and takes minutes to change. Channel seems like it's going to stay that way. Back to your old tricks trying to spread stuff out a movie that last an hour and 30 minutes maybe is spread for 3 to 4 hours now. Kills it. Do not have that king of time and can't get into it breaks every 10 minutes or less it's ridiculous and extremely exploratory.

I canceled my service because I could no longer afford it. Prices just seemed to continue to increase. I took my equipment back on 9-20-2025 and was told I would owe a full month of services since the billing cycle started 9-19-2025. WHY would anyone be obligated to pay for a month of service they didn't receive. I see paying for the day (9-19-2025-9-20-2025), but for the entire month. I called customer service twice and was told if I didn't pay it I would be turned over to collections. NEVER AGAIN!!!

I canceled my service and I am still receiving a bill. Grant it was during the "billing" cycle. I am willing to pay for the service I had, but how can you make a long time customer over 20 years pay for service they didn't have! If anyone is considering getting them, I would look into all options before choosing them.

I had internet equipment that worked fine for many years. Until they informed me on the phone that it was old and they wanted to send me updated equipment. So I agreed. Well the new equipment makes my internet slower than what it was. The reason is that my old equipment was running at a high rate of speed due to the equipment itself. It wasn't until a month later that I found that out from the Spectrum technician that came out to test my line. So Spectrum knew this when they ran a speed test when I initially called. Which explains why they were so adamant about sending me the new equipment. And every time I have called or chatted with customer service since, they have suggested that I upgrade my speed (band width) package. Who would have thought a large corporation like this would be so deceitful and scam their customers. Pathetic.

After decades of using Spectrum we were tired of the constant price hikes and high costs; we were spending $240 a month (!!). Worst of all, there was poor internet speed when tested with a speed tester, often 40-60 MBS download and 15 upload. And this living in town in Appleton. TDS moved into the area last year; after procrastinating for 8 months we finally called them and within a few days they efficiently slit-trenched a cable to our house and hooked us up within 2-3 hours. We now pay $49 a month guaranteed for 2 years. We use a Roku stick on our TV so we still get all the services we had before (HBO, Netflix, Disney, Britbox etc.). Best of all we can now download at 500 MBS!

I've had to suffer through Spectrum's poor residential and business network connectivity and I can honestly say it's the worst of every ISP I have ever used. If you call them to complain, they'll do a "speed test" and tell you speed is fine, but what they don't test is packet loss which is well below the norm. Making their abysmal network connectivity worse, they have monopolies in cities, leaving people and businesses with NO other option.

The service from Spectrum is the worst I have ever seen. All summer long, since the new upgrade, it has been absolutely horrible. We have a tourism business and the calls that we received from our customers about the Spectrum service was embarrassing. I have been a very long customer and it has never been this bad. The service keeps going in and out all day and night. Buffering is all I see while watching TV. Internet is out right now. 5:26AM. This is on the business side as well. It is horrible.

We went into Spectrum on Saturday on Plano pkwy & Alma spoke with Mario who was absolutely FABULOUS!! We are creatures of habit in our home and trying to lower our spectrum bill so tried Xumo and it was definitely not what we thought. So we returned it but still needed to lower our bill. Mario was patient, kind and attentive and helped us lower our bill!! Spectrum he’s a keeper!!! Kudos Mario!!!

I hate to be that guy but the company really needs to educate their customer service and technical side employees in store and over the phone. It's embarrassing that I had to go to the store and literally show the employee how to get things done on their own computer... Otherwise mobile network is fine. It's just the uneducated people working in these roles.

This is the second time I have a bad experience with Spectrum and last time will be using it. The worst customer service, bad in handling the complaints, I made a complaint about increasing the monthly bill. The next day was even extra 200$ extra.

Customer service is absolutely atrocious and trying to get someone on the line who actually can help takes multiple calls. the price is way too high for their unreliability, not competitive pricing for other options and they don't prorate a refund if you cancel after billing period starts, that should be illegal since they will charge you if you are in the previous billing cycle.

To whom it may concern. I WAS a customer of Spectrum since 1993....yes old fella. They were running a special on internet for which I inquired. It was 50.00 for 500mbs download speed. I was paying 80.00 for 300mbs. The "Flunkie" on the phone explained to me how the rate was for new customers and since I was existing, I would need to pay the higher price. So, I was quickly indoctrinated to Spectrum Customer service for long time customers and explained to the Flunkie, I would assist his efforts and go to another service. Yes, I did that evening. The new service was installed next day if I wanted but I did it the following day as it was a Friday and installed in the AM. Very happy with the new service and for some reason Spectrum thinks I would go back to them. I get a gig up and down for 65.00/month.

Noah at Spectrum in Shelby NC was amazing. We had some issues and he worked with me for weeks and made sure my experience was painless and quick as possible and he stayed in touch. Please ask for him.

This is the worst cable company. I’ve been a loyal 5 year customer!! We had insurance on our phones and they say my phone isn’t covered now!! I will be canceling my service and find a more reliable company!

I would not even give them one star! They are a terrible company and their products are terrible also! They treated an 88 yr old like dirt. Took away channels that he pays for and have to bring a tech out to service their screw up! They gave us 5 dollars for a credit! Wow! They are a terrible terrible service!

We do not recommend Spectrum internet. We are in rural area. Need internet for our security cameras and spectrum put fiber optics in so, we thought it should be great. It was not. Not with their router, not with our upgraded personal one. When we sold the property and no longer needed as our home property has a privately owned system which is terrific, we no longer needed it. So, canceled service, clerk noted that but didn't actually cancel it. So when I called back to advise we couldn't wait any longer in the store, found out that she didn't actually cancel it 9 days prior as we had thought. Refused to credit and refund any part of the payment I had just made, and needed the modem returned, despite that they tried to say the service wasn't good as the modem had become obsolete, but they still wanted it returned.

I had Spectrum for Internet, Cable, and Mobile Service. I dropped all three due to terrible service. To switch to another mobile provider, I needed to provide verification, an email or an itemized Bill, that I had paid off the Cellphone and Smartwatch I had purchased from Spectrum. I received a text from Spectrum saying these items had been paid off, and my list bill showed a balance of zero, but no mention of the amounts paid off for the phone and watch. I called Spectrum to get this information in an email. I was told they "could not" do that. A large corporation could not send me a bill or an email. Utterly pathetic. So glad I left Spectrum. Terrible customer service.

Spent 6 months with a bad picture. Still tiles once in a while. They keep raising prices and take channels away that we used to watch. I am looking for something else. No more Flix, no more SYFYD and AHCHD.

My daughter and I switched over a year ago. $30 a month was a great price. Service was not as good. But for thirty bucks it was fine. I decided we should switch carriers again because I really need the better service for work. Just to find out they will not unlock your phone unless you have been with them 60 days. We have been with them over a year.. But because I bought my daughter a new phone for her birthday, kept her same line. But they will not release her line since it's a new phone. I bought outright, not contracted. But because it's a new phone they still won't for 60 days. Can someone help?

Horrible company and Horrible customer service. Called weeks in advance to get internet in my new apartment and charter set up a time on moving day to install. They irresponsibly canceled that appointment without informing me and now I will have no internet for days with no technician coming. I despise their false promises (lies) and despise Charter.

Fyi, Charter Spectrum doesn't prorate their bill after the new billing cycle. That means, just one or two days into the new billing cycle, if you terminate Charters services, you have to pay for the month. Doesn't sound right or fair to me. However, Oregon allows this practice. So, terminate at the end of the billing cycle. I've been with Charter for a long time. I have never heard of their non-prorated policy. I guess, they keep it hush!

My apartment was condemned and I was given 36 hours to moved. When I called Spectrum to explain the situation I was told there was nothing they could do and they would refer me to collections. I had called and told them but they left the service contracted for almost a month to get more money. This is not their business should treat customers.

Tried to cancel my account due to rising prices and getting a new internet provider. Billing cycle went through and am now paying a full month for two days of service after they refused to cancel initially. Had to call back a second time to get my account canceled after the first time days later. I thought it would be quick due to calling on a work break. When I let them know I had to go back to work I was told a new router would be coming to my house. Customer service refuses to listen and pushed back even though I requested a cancel multiple times in a call. I feel scammed by this company and as someone who doesn’t make a lot of money feel robbed for having to pay a month of service I am now not receiving. Their system needs to change. I will never go back and will share my experience to everyone.

Spectrum throttles your internet speed. They say they provide 300 mbps, but I just ran an internet speed test and I am getting 19 mbps download and 0.09 upload. Bullshit lying company. If there was actual competition in the USA, Spectrum would have already gone bankrupt.

Absolutely HORRIBLE service. I wouldn't even know where to begin on all the disastrous things I had to deal with! The final straw, I called a month in advance to have them shut off my service. The lady on the phone explained to me that I was paid through the month. I told her I did not care, I would take that loss and to just cut my service. I then get a bill for the month after having it shut off! I refuse to pay for service I did not receive. Of course, being the DISGUSTING company they are, they sent me to collections. I had a score over 800 until dealing with this trash company. I would NEVER go back.

So spectrum will start you at $51/month for year 1. Then, and this information is only provided to you after you sign up, the cost goes up to $66/ month in year 2. Then it goes up to $101/month as the final Un-promotional price. YOU CAN ONLY OBTAIN THIS INFORMATION BY ASKING AN AGENT OR AFTER YOU SIGN UP. This information is no available to you on the website. Do not sign up for spectrum or you will be bait and switched.

I gave them 3 stars because I’ve notice after making two phone calls to them to find out price quote? They went ahead and switch me to the question quote without my approval! So I called in for the 2nd time to find out how much it would be if I add a line for my daughter’s iPad. I only have internet for $90 a month and she said it would be $130 for a year with the line for my cell phone and my daughter’s iPad and internet! Well I found out I couldn’t add my daughter's iPod due to it not having cellular service to it. So I told her there is no need for me to switch over to anything since I cannot add her tablet on. I told her Do Not Make any changes and to leave my account as it is. Would you believe she change my internet service from $90 to $101 without my permission and authority.

I joined Spectrum Mobile in May 2025 after being promised three things: 30 GB of Mexico data, $40/month in home internet, and trade-in credits for our iPhone 11. None of these promises were kept. * In Mexico, my phone had no data. Spectrum admitted the rep promised 30 GB but refused to honor it because their system was not allowing it. * My internet bill came at $69 instead of $40 — only fixed after complaints.* The first iPhone trade-in was denied after receiving the new phone because it was not getting done in the right way on their system and they said that.

The worst service ever!! I was being charged 25 dollars a month for 4 years and 10 months for Spectrum Voice that I wasn’t even using and all I ask for was WIFI and I’m now finding out today. I don’t even have a home phone at that and the only thing they can do for me is only refund me 25 for the last payment I made and I’m honestly appalled!! 25 dollars for 4 years and 10 months down the drain that I’m never getting back is crazy to me. You guys are literally scamming people and that’s not okay and taking money people don’t have. I just want my money back for a service that I didn’t use.

Unfortunately, Spectrum has been less than ideal for me. I had services through Spectrum for a few years and it was just one thing after another. The services, which may have been dependent upon my location, was honestly horrible. I had to reboot my equipment weekly and at one point had to completely change out equipment, that then proceeded to still have issues. Service aside, the monthly costs became astronomical. The opening account deals are great, until you've been there a year and then you're paying a ridiculous amount per month. Additionally, the communication about services is sub-par at best. The payment periods are different from service periods and this is not clearly communicated. Proactivity is not something they know about!

Customer service is just horrible. Wifi went down out of nowhere and couldn't contact anyone to get answers. Wifi has been constantly going in and out and it's just frustrating when guests are over and your internet keeps going in and out to the point you can't enjoy a simple show. The monthly cost to have internet should have the internet running perfectly but it doesn't. I wish it was another provider because Spectrum is just horrible.

Simply cannot disconnect a service without calling. Then you have to listen to AI options that are slightly confusing. You don't want to disconnect your entire service. I speak on the chat and they give me the same number. This company is trash. They do all this on purpose. American corporations are the scum of the universe in every way.

Terrible. Since we forced to use them since Roadrunner no longer was available, we just got boxes in the mail one day. Instead of them coming in to install new boxes which I don’t do any wiring, so no customer service help there. Instead of saying call is as soon as you get your box we will install it for you. Which the last company did do as they're part of their service. Finally, when my husband had time to install it, it acts up a lot. Whether it is the internet or the cable. Half of the time I have to go pull out my DVDs or old TV shows that I have to see anything on the TV set. If I had a choice between Spectrum and another company for reliability, I would definitely change it. Almost every single day it acts up sometimes for a few minutes, and sometimes days. Yesterday I couldn’t watch anything all day.

I’d like to warn anyone of dealing with Spectrum internet or cell phone service. We have used their service for fixed phone and internet for our home and business. Recently they offered to give us a rebate of $ 2500.00 for our cell phones if we would pay off our T-Mobile phones and transfer to Spectrum services. It was all offered over the phone with no documentation. It was a good deal but each time we talked it was with a separate individual and something new was presented. Third call I was told I would only get $500.00 per phone. I was later told to have three receipts of T-Mobile payments, the later 4 receipts. That was after we had cancelled T-Mobile and couldn’t access the account. Then we were told to send text of the purchase cost of our T-Mobile phones, then told that wasn’t sufficient and to send credit card statements showing the payment.

These guys are scammers. Another reason why America is going broke. Customer service rep try selling me 100 dollar plan with a mobile when it clearly said on the website for 70 dollars. On call way too long. Was on for nearly an hr and nothing resolved. Still paying 90 bucks for 100mb speed internet. When you can get 1 gig for 70 dollars from the website add. On website it says for only 30-40 dollars for the current speeds I have now. He also told me he can do a 50 dollar plan for the 500mb speed with a new modem box and will be sent out the next day. Put on hold again and told me I couldn't do that anymore when he clearly told me beforehand he could. He said the computer wouldn't allow him. I think more like his scammers supervisor wouldn't allow.

These people have no freaking idea how to fix a very simple problem with the internet and spend hours even days to fix a simple solution. Worse of all they took multiple channels down due to them not making a deal with Disney taking FXX, Freeform and Disney XD off permanently and they still expect me and other customers to pay the bill when they took multiple channels off. Then they use the excuse of using Disney+ in their package when they could of just made a deal with Disney and settled this nonsense with each other

Had Spectrum internet for a 17 years. Every time they raise price and lower speed and quality. I started from $35 per month and raised to $85 (Discount $10 included). Very poor technical service on line and at the house, I called multiple times, spent hours on the phone. After service my internet worked no more than few minutes after service support left my house. The worst thing that I paid for 400 Mbps and real speed was about 20 Mbps so I couldn't watch a stream. Now I connected with fiber optic 100Mbps and paying twice less with normal speed. Spectrum is the "Scrooged Past", so ... and have a nice day. Put 1 star because Zero stars option is not available.

Don't do it. Their customer services is horrible. I found out this morning that cancelling your service REQUIRES at least 30 minutes on the phone with a rep offering you deals to stay. They will REFUSE to cancel your service or let you speak with a manager during that period. I said I wasn't willing to stay even if they offer me free service, so the rep went on for another 29 minutes. It was the most frustrating 30 minutes of my life and for that I will never give Spectrum another dime of my money. Aside from that, their pricing is high (I am now getting better service for 30% less). Service is mediocre at best and I am much happier with my new AT&T connection.

I have used Spectrum for 10 years now. They came to upgrade my equipment and didn't hook my system back up correctly. Now I have to hire someone to fix their mistakes. Terrible customer service when I call and ask them to come fix their mistake.

Horrible Company. Start you off 30$ 40$ plan then next year it’s 79.99$ plus 10$ for wifi bill is 90$ 100$. I do not recommend. Once I find a better alternative I’m leaving this crooked scamming company.

My experience with Spectrum has been profoundly awful, almost comically so. At some point, along the string of absurd and preposterous experiences I had with Spectrum, it became a fascination for me. My frustration turned into awe. Then I started thinking about AI. Could it be the next Industrial Revolution? - Will it replace the workforce? - I had a moment of clarity, and cried out “yes!”. If Spectrum has taught me anything, it’s that this dystopian AI hell we all fear is a certainty. Companies like Spectrum have already stripped any humanity and empathy from their customer interactions. Maybe this is part of the plan, maybe one day we’ll demand AI save us from these awful humans. We’ll see I guess. Anyway, if you crave the cold embrace of a machine Spectrum is the right choice for you.

I have had internet service with Spectrum for years for $39.99 a month and my ending cycle is on the 3rd of every month. Hawaii Telecom had the promotion for $20 a month so I decided to switch to Hawaii Telecom and cancel Spectrum and return their equipment on the 5th. For 2 days of using Spectrum's internet service, the 4th and the 5th, Spectrum charges me $100 and the reason is my promotion ends on the 3rd so my rate goes up from $40 to $100 and since I only used 2 days I have to pay for the whole month which is $100. This is a garbage company. Maybe I should do a class action lawsuit against this company.

Tried to cancel - brutal staff response out of Tampa Bay. Took most of the morning- 3 different agents - final person took care of request but still tried their out the door sales technique discount strategy. Whoever is managing this circus needs to find another job…

Man was I relieved when I had to move and Spectrum assured me it would be no problem. I was thrilled to learn they were delivering equipment the day of my move in so that I could have internet set up. I placed the order on 9/10 and I was moving 9/20. Although I must admit I was a little trepidatious, I confirmed my order the next day where I was made to feel comfortable and confident that my order would indeed show up on the date of my move in! I just needed to wait for the shipping order and I could track it, no problem. As the day to my move in got a little closer I began to get a little nervous I wouldn't have my equipment. Luckily I talked on chat and on the phone 2 days before my move in where I was reassured I would be receiving my equipment on the day of my move in. Thank goodness.

We went to Spectrum on 9/17/25 to get a new phone as my old one wasn’t charging well. We made an appointment which was huge as there were 17 people waiting inside. Anna and Nita helped us and were both so amazing — just so helpful and awesome! I’m very grateful for them and their fabulous knowledge and help. THANK YOU so much! :)

I recently switched to Spectrum Mobile under the promise that with my switch, I would receive internet service for $30/month for two years. Unfortunately, that promise has not been honored. From the very first billing cycle, I was charged $50/month for internet. I called customer service and spent over 45 minutes on the phone, where they assured me the issue was fixed. The following month, the exact same thing happened—I was billed $50 again. After another 30-minute call with customer resolution, I was told once more that the problem had been corrected. Yet, on my next bill, nothing had changed.

Spectrum stole my business card information. When I went to pay an unexpected fee at Spectrum I asked them: If I use my business card to pay the fee will you add it to your system and they said "no, we won't save your card information." He took the card and slid it through his slider at his computer (I thought he was charging the fee). He then hands it back to me and and points to the card reader to pay. I asked him a second time "are you sure you didn't add my card?" He said "no I did not". Later that day I got an email saying "thank you for adding your new card". I was shocked at the brazen lies and theft. I'm thinking of filing a complaint at the Federal Trade Commission.

Spectrum Internet is the worst. Was paying for 500mbps but only getting 10mbps at the most. They don’t explain billing “cycles” so they charged me even when I had already moved to Verizon, which is better

I called Spectrum with a small billing question/issue. It took all of 3 minutes, to get someone (a human) on the line and the question was answered. Hopefully, they can use this call to as an example of great customer service. This is what the norm should be.

Had Spectrum 4 5 years. 2nd year billed 2xs. Only got Wi-Fi. 125 a mo. Had past due bill. Paid auto monthly. Unaware $4.75 late fee every month. Cheapest plan senior &disabled. Quit, now offered special deal &plans. Never Again.

Charter is the worse provider for cable and internet service. The movies are old and outdated. Nothing new and exciting. One bad show after another. Never use any service with them. Not a good provider for cable or anything.

I am not happy with Spectrum. The prices are misleading and not explained properly. They tell you a starting price of $14, but you end up paying $119. The staff do not explain the services clearly, often with loud music and poor communication. Very disappointing and a big mistake to use their phone service — extremely expensive and not transparent.

Sales rep said I maybe eligible for rebate on my old phone. So I order new phone and was told they would send an envelope to my mail in my old phone. When didn't receive the envelope I called. They said I didn't have a trade in and wasn't eligible for rebate.

I have been able customer of Spectrum cable and wi fi and today I see my bill went up 24.00 in one month. I have the very basic channels and internet and pay 150.00. Now went up to 174.00 for the budget plan. I called. The women I spoke to told me our discounts ended. She was soo rude. Didn't give a rat's behind what we thought. Asked for her boss. He was the same way. I asked for another discounts. No way they. So I said I'm dropping them like a lead balloon. Bye buy o. And am changing very soon. The service sucks. Shows would pixel a lot and lose voice. Spectrum is the worst bargain for the price. After they get you hooked on the lower price. They don't give a damn about you anymore. I am leaving them and attitude behind. See you later. Preferable never. Keep your junk. Mike **

I been with Spectrum for 6 years starting at 55$ a month. Wifi only. That's it. Only use on weekends. I work a lot out of town. As the months went by the price continue to go up 55$ to 80$ to 95$ now 120$ for the exact same monthly service. Nothing new. I called them about this robbery. They said nothing they can do & my bill is now 120$ a month for basic wifi so I switched to T-MOBILE. I called them back to cancel. Now all of a sudden they can make my bill 55$ month which piss me off even more. So I said, "No thanks." I still canceled, my bill starts on the 2nd of each month. I returned my equipment on the 13th and ask them to prorate from the second to the 13th and I would just pay them for what's fair.

Spectrum, when it works, is typically fine; however, you never know when it will stop working completely. When it stops working as intended, you either get no internet availability or the service is completely useless. Last time Spectrum went out, it took them an entire day just to fix the issue, and after the issue was "resolved," internet speeds had been more than halved compared to how they were previously. Ping spikes were and still are constant, taking me from an average of ~43 ms to nearly 15,000 ms every few minutes. It becomes impossible to load anything when the service is so horrible.

I live in Seneca, SC in a subdivision that signed on to a 7+ year agreement with Spectrum for them to install fiber optic throughout our neighborhood. The monthly and annual rates are competitive but what we have had to endure from these worthless cons is nothing close to a good rate we might be getting. During the hurricane last October 2024, we were without internet/cable for almost 5 weeks. When you call them, they stated they were at the mercy of the power company, yet all power had been restored throughout our area.

I tried Spectrum Internet for over a year. I had a different provider when I lived in an apartment. In two years we probably had service down 3 times. With Spectrum, I lived in a house the internet went down several times a month. When I wanted to cancel service, they force you to call so they can talk you into staying. They then try and get you to add more services to keep you from leaving. They offered me less speed then I'm getting with my new carrier, wanted me to switch my cell phone service to them to save $10.00

If I could give them ZERO stars, I would!! I cancelled service on 8/25 at my daughter's apartment, and on 9/9 was billed another $95!! I called to speak with someone, even went up the ladder from the first person I spoke to, only to be told the billing cycle begins on the 20th of the month (so we were 5 days into the new cycle) but they can't prorate or issue refunds. The person I spoke to on the 8/25 never once mentioned this and I explained that! They can basically steal a month of service cost from you!!

Service is non-existent. The cable boxes are HORRIBLE! The reception is terrible and their service department is unable to fix it. The cost keeps going up almost monthly. The channel selection keeps decreasing while the costs go up. I have been a customer of the cable company in Lexington for 35 years. It was always good until Spectrum bought it out. I cut the cable yesterday and am so glad I did. Their junk is out of my house.

Cancelled Spectrum internet service because of price increases. Returned equipment. Received notice that entire bill for a month was still due because I cancelled 2 days into a billing cycle; making me pay for 28 days of service I won’t have… That is their policy.. Read the fine print. Called customer service, basically told too bad, no grace period and no exceptions. Corporate gouging that is not legal in some states but Spectrum does it in states where they can get away with it. Write and call your representatives in the Virginia legislature to make this practice illegal in Virginia.

It is one of the WORST companies I have ever talked to. I was being for a phone that I sent back to them but I tracked the phone. They did received it and it was in very bad shape then I called the next day. It is a B rated and being charged twice. 😡😡😡😡

Spectrum consistently raises its fees, so if you're a longtime customer you end up paying three times the fee for new customers. Spectrum internet glitches numerous times a day causing issues with using my computer, zoom, streaming shows on t.v., and using my phone, missing phone calls that don't come thr I through on my landline and cellphone. I definitely can't depend on Spectrum in an emergency situation! Sadly, we have few to no choices in northern Michigan. Spectrum practically has a monopoly.

The wifi is horrible. Cuts out. Barely works after 3 weeks and is overall is just an horrible solution for the price!!! Don't buy unless you plan on not play video games on. My cable also barely works along with the house phone. I've had all of it for about 2 months and I've been unable to make content on YouTube because they're telling me they're going to fix it and nothing.

After 20 years of being a customer, I decided to part ways because of constantly rising prices and hidden fees with no explanation on my bill. I called to disconnect had was held hostage on the phone and forced to listen to all the upscale pitches and keep the unsatisfied customer at bat methods while being insulted with comments like "discontinuing with us is not a smart move." It was until after 6 attempts of telling him that I wasn't interested in an upscale and wanted a supervisor. He said, "well it might be awhile, so hang on." I know for a fact he held me because he was pissed.

I get internet through Spectrum and it functions well, but the company ALWAYS tacks on services that I haven't ordered, such as TV and land line services. I will assume the bill is on the up and up and pay it through autopay for a couple of months until I notice the amount they're charging me seems higher than what I was told. I then go online and check, and voila, somebody at Spectrum has added a landline for $25 and basic TV for another $25.

This cable company is the worst I've ever dealt with. I was invited to activate the included HBO max app, but the Spectrum login credentials are not valid through providers list, yet credentials work on local website. 30 minutes to reach customer service via chat or phone. The internet and cable frequently go down. And my 1982 VCR had better functionality (yes VCR, for those younger than 40 you may have to google it). When is the last time you saw a screen paint line by line, top to bottom?

I was transitioned in from TWC. Gradually prices went up and service went down. I tried to negotiate a lower price after being a customer since 2006 but was told they could not do it. We have recently been afforded the opportunity to signup with TDS (before Spectrum was the only option) so we took the chance as the prices were dramatically lower for at least two years. I called to cancel Spectrum and all of a sudden they offered a lower price and money off of previous bills as we were overpaying for a service we did not have. I said, "No thanks."

I was a customer of Charter/Spectrum for 28 years. I had the opportunity recently to move to another company offering fiber optic service for $15 less per month. I canceled my Spectrum account only 7 days into the new billing period and Spectrum refuses to pro-rate my last bill, so I am paying $90 for 7 days of service. They refuse to budge. Terrible platform/terrible customer service.

My internet service went from $80.00 to $110.00. The $80.00 was for 07/24/25 to 08/23/25. The $110.00 is for 08/24/25 to 09/23/25. My wife called on the 23rd and they refused to discuss the bill with her, because it was in my name. When I got back I called on the 27th and was brow beat by an aggressive sales rep. He said after many trial closures that he would have to connect me to customer solutions, of which I was disconnected. I called customer solutions on 28th. I was told since I was such a great customer They could cut me a deal and quoted several options. I can't remember all of them but for verification all the calls were supposed to be recorded.

For my small town area, Spectrum had the fastest Internet, which is under 1gb mind you, and we still pay $100/ month. It disconnects for like a minute every night for shits and giggles, even though I'm the only one in the house using it. It didn't sound like very long, but it is when you're competitively gaming and get punished for leaving, because the game can't distinguish between an Internet disconnect and a genuine leave. It's so frustrating. We get no compensation.

Spectrum installers are messy. They leave the wires going all kinds of ways. All the wires are tangled. They don't care, in a hurry for the next job. We moved and they charged us $30 fee! I was upset. I'm looking around for other services of internet.

Everyone including myself keeps seeing TV ADS from Spectrum saying this or that programming is FREE just sign into your account and Add to your programming. Well why is it that the next thing you see after you do ADD these Additional programs A BILL INCREASE??? Spectrum is constantly going up and I don't mean yearly. It's throughout the entire year and have the nerve to say additional free programming!! This is just their way to get you to ADD additional programming THEN DROP the BIG BILL increase!! I think everyone knows them by now if you get SPECTRUM you WILL see increases no matter what lies are seen on TV!! And notices of increase is included in your Bill in small letters; so if you don’t want a PRICE BOMB to be DROPPED in your lap the next month better read your bill very carefully!!!!

Too many outages and they are wire based so apparently require cutting a hole in my wall to continue having decent service. Now cancelling and they want to charge $100 for 4 days of spotty service. The tech that did come to my house was INCREDIBLY rude and useless. Their phone and chat support are useless. DO NOT USE.

We had spectrum for 5+ years it worked but advertised speeds and actual speeds were differing. When decided to try another service they would not cancel the current months service not even 1 day into billing cycle we had removed their equipment and stopped using their service. I went to store and was assured would not be charged 3 separate times from managers and managers from in store and on the phone all said it would be fine.

Run from this company as fast as you can! I’ve been a customer for almost 5 years now and just canceled my service, which was a nightmare to do! Starting in February of this year the internet would go out on a daily basis and they’d have the excuse that they are actively improving my service. On three separate occasions my internet was down for a week at a time! After dozens of phone calls, emails, complaints, chat communications, the most I have ever been refunded for almost 100 outages is $27.00!!

I never granted automatic withdrawal but they applied it anyway. When I called them that I never authorized it they said they would take it off and charged me insufficient funds multiple times, told me that they would fix to just pay it. I'd see a credit, my service being repaired for the last 2 months no change in bill. They say it's outage last two weeks around 3am but I'm supposed to have unlimited. It false advertising. They should tell you they know because every night at 3 am they say their work on a problem with no credit on my bill.

TRENT #1... 1st thing I want to express is that I've been calling Spectrum every now and than to get better deals on my TV Cable. I already have internet with them and I have no complaints. But the TV cable, I call and call just to see if there are better deals than what I'm already getting. They tell me NO and that I already have the best deal. Today, Trent, was able to help me get the channels I need and lower my bill big time. He took the time to listen and give me my wants. His customer service is out of this world. He went beyond. He has a positive attitude and just sounded so happy in what his doing. That is what everyone should be spreading. Trent, I like to express this again and want everyone to know. You are a good person and in what you do. I want your personality to continue to be contagious. It's sad to say not all receive good customer service. But when I do they are remembered and very much appreciated. Thank you Trent. Bye!

DO NOT BUY SPECTRUM UNLESS: (1) You want constant outages on most weekdays after five oclock in the evening; (2) You dont expect or like interuptions; (3) If you want to watch a ball game from start to finish and you like it when the picture freezes and the words "buffering" appear on you set instead of the game; (4) You enjoy one technician after another badmouthing the poor quality of the equipment; (5) You enjoy hearing one technician after another claim they know more than the last one who came to your house and didn't fix the same issue he/she is here for this time; and lastly (6) Unless you like having ONLY ONE store servicing a huge swath of Citrus County and there is ALWAYS, ALWAYS, ALWAYS a huge line and long wait. Ladies and gentleman, Spectum sucks!!!! Stay away!!!!

Inconsistent service and connection to the internet. I have gone hours without a connection and customer service will find a way to disconnect too. I still standby my dissatisfaction with Spectrum since it is an expensive way to connect to the Internet and yet they provide shoddy and inconsistent service. Hopefully, the powers that be at Spectrum or actually look into why you can’t rely on their services, but I am not sure that they will pay much attention since their paychecks don’t depend on customer satisfaction.

I would not even give one star if that was an option, It all started when I received promotional information in my mailbox Informing me that Spectrum now services my area and and although I already had internet service through another company, I was not happy with my current Wi-Fi service. I called the number on the Flyer to get more information. When I spoke to the salesperson, I was assured that my area was able to be serviced and I Agreed to the package that the salesperson talked me into which included a cellphone along with WiFi. Although I already Had a cellphone and was not looking to change my service I was talked into it and Assured that there would be no issues with installation by the person on the phone.

I noticed that there was a new mobile account added to my mobile plan WITHOUT my approval. When I noticed the extra change in my credit card statement after few months WITH THE AUTO PAY, I called Spectrum to cancel that mobile number that was NOT belong to us and asked for a refund for that plan. After talking to two people, including a manager, Spectrum said that the new mobile number was requested from a Spectrum store and I approved it.

Had the worst customer service experience ever with Spectrum. Called to change my level of service and had to spend 50 minutes being put on and off hold in a ploy to get me to increase my services by offering limited time deals. I stated time and again I simply wanted to update my services accordingly and they acted like I was unreasonable for not wanting to engage after 50 minutes of enduring their nonsense! Will be switching to Verizon asap.

Spectrum has more internet outages than any other internet provider that I've ever had. I swear it's weekly. They're terrible! The outages always last for hours. Trust me, you don't want Spectrum. I'll never go back!

It’s disappointing how representatives give one price, while the internet commercials advertise something completely different. Spectrum seems to take advantage of elderly citizens living on a fixed income, which is very sad and unfair.

This store has the worst, most arrogant and ignorant customer service I've ever encountered in Los Angeles area. I was forced to join Spectrum internet and mobile as the only provider in my area. A technician installed the modem and router in my house, and within 24 hours I had a service disruption with no explanation, and my phone line got somehow deactivated. I use my phone number for my business and for 3 days in a now I couldn't make or receive any calls.

Internet service is just absolutely horrible. Almost every day for the past three weeks, my service has been cutting out or we've been having outages. I'm in the middle of attempting to complete work internet just completely disconnects. Paying so much for something so unreliable.

BUYER BEWARE. Spectrum will make it nearly impossible for you to terminate your contract. Even if you follow the exact process they demand, it won’t be done correctly—and they will deny all accountability. After being a Spectrum customer for years, I decided to switch providers. I spent over an hour on the phone specifically requesting to disconnect all my services (mobile and internet). My mobile was canceled, but the internet was never shut off. I was told one final payment would end everything. At no point was I told equipment needed to be returned.

Spectrum itself is a reliable internet provider. Be careful when transferring services. I called on July 16th 2025 to move service for July 19th. They added Spectrum TV for what was a free trial. I started at my new address on July 19th. ON July 31st I cancelled the free trial. (They even show I did it, in my records.) They still billed me for it on August 20th because, I cancelled it at my new address but they still wanted $69.99 for my disconnected service from July 16th. (Said that upgrade wasn't cancelled). Seems like $69.99 will break the company. DO NOT TRUST.

This has been the worst experience. The same names have been up on that screen for 2 hours. 5 employees working and 15 customers waiting. 2 employees perpetually on break walking out for 10 minutes at a time then back for only 2 minutes before leaving again. It's 4:30pm not Noon. Will Highly recommend mother changing all her services with Spectrum to a better provider. This is unacceptable.

I have two no solicitation sign on my house, One is on the side walk by the door and the other is right above the doorbell. A Spectrum salesman walked by the first and ignored the second and rang the doorbell. I told him I wasn’t interested and pointed out the sign…. He said I’m not selling anything and proceeded to try and sell me internet service. If this is an example of their employees then it must be a nightmare dealing with them as a customer. Seriously…. The guy lied to my face five minutes into the conversation.

I am getting completely fed up with Spectrum Business. Another contractor, laying fiber optic for Windstream, cut my fiber optic cable. He said they asked Spectrum to mark their lines, but they never did. I depend on my business fiber optic. I called Spectrum, explained what occurred and they send out a service tech. Originally scheduled the tech for the next day, but I called again, and they sent someone out that afternoon. He finds the line is cut and says someone will be out the next day in the afternoon. Next afternoon, no one ever shows. I call again and they tell me someone will be out in 2 more days. It's unacceptable.

DO NOT GO WITH THIS COMPANY. Currently sitting here with no wifi. Haven’t had it all day. I’ve had service problems all week - not to mention, I frequently have to use my phone's data because the service sucks so bad. So yeah…sitting here with no wifi…was supposed to be back on at 5 pm…it’s now past 9 pm. Do yourself a favor and run in the other direction from this company.

Wifi continually dropped. Spectrum sent me a new modem. I returned the old modem. I was told my bill would increase. I live on a pension and could not afford the higher bill. The staff reduced the bill to $80. However, my next two bills were $110. I went to Spectrum for an explanation and the employee was VERY rude. Said the only way I could get bill reduced was to drop my phone service. So I did.

I’ve been with Spectrum close to 10 years if not over that. It was okay for about 5 years and as soon as that acp program stopped (I didn’t use that on my spectrum internet) Which before the acp program started I was paying 50/55 a month. My bill skyrocketed to almost 100 dollars after that program stopped!! They just keep going up and up on the price! I called to see if spectrum could find me a deal and or something “cheaper”. she only found a 10 dollar “deal” which wasn’t a deal at all considering I only wanted internet service. So I’m in the process of trying to find another provider asap! I do Not recommend this $ hungry company whose service is lacking in customer satisfaction and consistent quality of WiFi/internet services.

Spectrum has gone up every 3 months and has hit their 10th increase, charging more than other locations after the new customer period ends. All we have is internet and pay $95.00 and it's going up again. The service is spotty and goes out more than it should, on top of long wait periods for technicians. We are switching the moment we can. I suggest going to a different company, do not go to Spectrum. Inflation can't stop until corporations lose customers.

Customer service is terrible. I couldn't tell you how many times you can call and your problem or issues are never resolved. Also, when you call for your yearly promotional rate I'm on the phone for over a half an hour of them trying to sell me every other product when all I want is the internet service. It's a waste of their time and waste of my time when I know what I want and stop trying to get me to haul everything over to them. I repeatedly tell them I'm only interested in the internet and keeping my promotional rate and my price down. So basically I ended the phone call that accomplished nothing. This is not the first time.

Wanted to talk to someone about not disconnecting my internet and when I spoke to Dough at billing I felt mistreated. He was making it seem like I only gave “$10.00 this day and then $25.00 this day” which was incorrect. I paid $35.00 that I owed but I paid it in two different cards. It kinda felt like I was being belittled. He was calm but you could sense his attitude. I’m not one to write reviews at all but it truly was a bad experience. It sucks.

The sales and marketing people lie and tell you about all the wonderful apps like Disney Plus, Hulu etc that come with the bundle, but try to get them to work. I spent several hours with support on the phone and no luck with them assisting in getting apps to work. The support people are very polite and will constantly ask you to put in same code over and over to no avail. Very frustrating. Spectrum mobile phone works fine, as does the wifi, but regret getting Spectrum TV.

My internet goes up and down. Spectrum resolution is to plug and unplug your modem. That is after you get to a person, which is always a long hold time. Down again today and the excuse is a storm caused it. There is no rain or storm in the area. Tried to use the customer service chat. All I got was a robot that couldn't answer the question. Got an agent by saying I wanted to upgrade service (not). Whitney couldn't even understand a simple question of why service was down. Ended chat as it was of no use. I don't have another option other than spectrum in my area. If you have the option of another carrier I strongly suggest using it.

After the first year or two the problems start with TV - pixelating and freezing every 15 to 20 minutes. Their explanation when a technician comes out - it's on old lines. Price goes up every 6 months to a year. Ridiculously expensive.

Here we are another week with internet down at 6 am in Safety Harbor FL. This occurs once a week for the last 18 months. When I call them they instruct me to unplug my modem and wifi. They advertise that they have reliable internet service but fail to tell you their internet goes offline on your TV and phone. Always have to restart your phone as well. A huge inconvenience. When a service tech comes to the home I always ask them who they have for internet. They say someone else besides Spectrum. That should raise a red flag to anyone thinking of going with spectrum. Well I'll be back here most likely once a week to fill you in. Also my neighbor has the same problem and changed to T-Mobile. Good luck!

Being a Spectrum customer, not by choice. It's part of our HOA. The entire Cable TV platform drives me crazy. SO MANY SPECTRUM COMMERCIALS. Same stale spots over and over. I DON'T CARE IF SOME WOMEN CALLS HERSELF "A DEAL HUNTER". IT'S INSULTING, who cares who she is? She doesn't come across to me, that she is worth listening to. Played on every channel over and over. I change to streaming every time that stupid commercial is runs.

Miss ** from Texas really helped me out. I was going through some things and really needed help with my bill and she was able to give me a couple more days so I can get my school work and everything done. God bless her.

Poor service. Even worse customer service. No respect. Rude and hateful. You can tell they hate working for Spectrum. Canceled service and it was disconnected on Saturday at 11 am. Told to make online appointment to return equipment so next available was 40 minute drive on Monday. Returned Equipment and told all was good. Billing period ended on Saturday. They charged me a new month of service starting Sunday. Contacted and they said next statement would issue credit. They lied. Now, they refuse to issue the credit. And they won't prorate even though I had no service whatsoever. Refuse to even be considered or work with me. No integrity. The internet sucked anyway. Got better fiber service with competitor for half the price. Good riddance. Never again.

I had no choice but to use this company, and because of this, they have chosen to rip me off in every way possible. I have been a customer since 2017. I have never been late on a payment. Because I did not know that you have to call them regularly, pretend to cancel, and get a better rate, I have paid close to 90.00 a month for very slow speeds. I was told this directly by their customer retention specialist that this was the only way to get a decent rate. She then accused me of having poor credit. Outages and slow speeds since I started. Glad there are finally options but if you have a choice stay away.

Spectrum is the absolute worst.... Numerous outages, horrible customer service, technicians that come into the house cussing about their managers and doing absolute shoddy work and leaving without fixing the problem... If there was another option I would have already been gone. I can't wait for ATT Fiber to move Into the neighborhood.

Today I have been on the phone over 3 hrs. Yesterday 1 hr. Still cannot get the correct person to help as they seem to always pass you to another department or just say they are and put you on a hold process to the point of 17 min. hold then tell you the same call again or transfer!! I have never see a company so inefficient to service their customers. We made the mistake of having 3 of our locations use it and it the internet is always slow or down and can't get anyone to come out. It is such a terrible ran company. I would switch but they have us as our small gated community with 15 homes is only allowed Spectrum here!!! I HATE and I don't use that word often but HATE this company & would give it a zero in all aspects of their ability to run a company.

Moved to new house. Spectrum guy on phone said they service our address. Somebody comes out with modem and router couple days later. Won’t install it. Said it’s easy, we can do it ourselves. 3 days later still no internet. On phone with guy again asking for someone to come out and set up it’s not easy and it’s not working. He rudely says he’ll send someone out like we are the idiots. I asked him- what cost Spectrum more - having countless people like him on the clock to be on the phone with idiots like me for hours on end or just paying the guy they already paid to come all the way out to our house to deliver the thing an extra 5 min to install it. If it’s just so easy a monkey could do it why not just come inside real quick and do it?

July 2025. Rep Sunshine said worked on commission & tried to sell me $50 plan. I said I wanted the $30 mo advertised plan. Appointment set, then they changed it. It hadn't been entered, even tho I got a email for the time. Spoke to them again, another appt. set. Waited, no one called. R came. No one had contacted me. Red flags. Yelp reviews were 1.6. Anything good written about them is suspicious and should be ignored. I would say they are incompetent & without a competent ceo that cares. I haven’t found an internet provider yet.

No one cares about a helpful review. Spectrum equipment is CHEAP. I have had my equipment replaced 3 times in 2 years since starting my service. Never had this issue with other internet carriers. It is an inconvenience especially when working remotely. The service goes or equipment quits at any moment. Morning, noon or late at night when the company is closed. The customer service reps have no care in this matter besides giving you 3 options. I have to wait 2 hours to go into a store which makes me late for work. I mean come on now. And they have the nerve to charge $84.99 a month. I would NOT suggest Spectrum to anyone. As soon as I am able, I am switching my service.

For starters the Spectrum customer service chat is something spectrum should discontinue, automated bots just make customer angrier and trying to pass off as live agents is getting more problematic. And the live agents that customer calls are rude and disrespectful all while sending out the scripted apologies but never resolving issue or advising why there is a problem. My issue is that I have been on spectrum for 2 years and my services tend to go offline every night normally 3-5 nights consecutively and then random outages over the next several days. This occurs so often that I could not tell you the amount of actual time it has been unavailable but it is often and happens regularly.

We've had Spectrum at our last three homes (10+ years of service cumulatively) but due to prices continuing to increase while their service continues to get worse (multiple times a month where internet has been down or spotty at all different times of the day), we decided to switch to a different internet provider. Spectrum claims to be a subscription service and in my experience with other subscription based services, you can call (or request online!) to put in a cancellation request at any time during the service period, and they will approve it but they will keep your subscription active till the end of the billing cycle. Not Spectrum!

Customer service only goes so far. We have almost daily thunderstorms in the summer. TV and internet go out often. Sometimes kicks our router out and then everything in the house goes downhill has to be rebooted and password recentered. This included printer, security system, tv and coffee pot!! Didn’t happen with satellite nor with Verizon. Though they are good in so many ways this is hard to deal with..

I have been a Spectrum customer for 4 yrs. Due to constant increase in price, started at 120s. When I decided to change service it was $250. I truly had little to no issues with the actual service, just the price. Payments were autopay and never late. So we change services and I call for disconnect. 1st call to customer service for disconnect. The gentleman was so aggressively argumentative about me staying with Spectrum, would not listen, keep talking over me, dogging my choice of providers, that I final had to hang up. Service not disconnected.

Avoid Spectrum if you can. Local service providers are available all over the country, and those have a huge incentive to provide much better customer service. We had Spectrum for a while because it was the only choice. As our service became less reliable due to frequent neighborhood-wide outages, they charged more and more for the service each renewal. After threatening to cancel, they agreed to lower the rate temporarily. My condo building switched to a local provider, which provided much better speeds and service. I guess 1 Gbps isn't the same to Spectrum as it is to Ellum Net. When I cancelled, they still charged me for the remainder of the billing period even after disconnecting my service and receiving my returned modems.* I went up and down the phone escalation tree and even social media explaining that I could no longer use the service if I wanted to, but they refused to prorate.

We have a higher package which includes 170 channels. Lately we have noticed that we are losing some of the channels we watch. I called and they said these channels have been moved to our Entertainment pkg and if you want them back you have to pay an additional $15 a month. And, yet the price of the original pkg stays the same. You start out paying a low price and then they slowly raise the rates and take away channels. We started out at about $120 for 3 tvs including dvr and now less than 3 yrs later we are at $170 for one TV with DVR box. Do not switch to Spectrum...you will regret it!!

**Spectrum Internet Review**. I am extremely frustrated with Spectrum Internet and feel compelled to share my experience. The service has been nothing short of a nightmare. The connection constantly goes in and out, making it nearly impossible to rely on for work or entertainment. It's infuriating to deal with such an unstable service in this day and age.

Bought brand new Samsung Z flip 6....the screen went black before the years warranty was up so Spectrum tried to get samsung to fix it. Well they refused saying it was spectrum responsibility. Well Spectrum flat out refused to fix my phone even though I had insurance on it. I was by Spectrum that the ONLY option I had was to upgrade my plan and then wait 30 days, and then they'll let me trade in my over $1000 paperweight I have now because of them. So basically they screwed me over big time! And I have been a customer for over 12 years. I have very rarely had a good experience with them. They also price gouge! I wish didn't have such an obligation to them, but I'm currently unable to switch carriers. BEWARE THIS COMPANY!!! Oh, I was also told that if the phone had been more physically damaged they would have covered it...wtf???

I've been a great customer for 31/2 years, never late with a payment and didn't ask them to buy me out of my old carrier. At first they were great, and I had all 3 services, cable, internet, mobile. Then slowly, Spectrum became like everybody else by slowly increasing their rates. I eventually canceled the cable but kept the other two. Then recently, I received notification of a rate increase on our internet. I called to see if they would work with me because I had been a good customer and paid on time every month.

I’ll keep it just short and simple because you’ve frustrated me to the point of mental breakdowns. I seriously think you and Verizon should go out of business. Just a complete negative void that acts like a black hole. Terrible wifi service and constant tv problems. Why are your difficult tvs put in nursing homes? Assisted living seniors, Alzheimer & dementia patients are never going to understand the confusing equipment you give them.

If you are unfortunate enough to be stuck in one of the Spectrum monopoly areas and no other choice be prepared for your price to go up yearly and quality never get better. Internet for me goes out at least once a week usually more, they will provide you with the cheapest modems and charge you monthly for wifi, even though it's built into the modem anyways and they have to simply check a box at the office saying "WiFi on". I'd recommend getting your own routers for wifi to save the couple bucks and have better wifi coverage, also have them set your modem to "bridge mode".

Spectrum are a scammer. They don't give money back for any transactions. You get wash out, and remainder days are to their favor. Especially when you cancel your service as I did. As long as you don't owe them, is all they're interested in. Absolutely will not choose them as a service again. Problems with the service the whole time.

Have had Spectrum since 2022 - they are the only provider in the Deltona area and have an unfair monopoly! They've increased my rate every year by $20 after the 1 year promotion. When it went up to $90 this year I had enough! After an hour on the phone and 4 different reps, they gave me another promotion for a year, at $50. I have 3 weeks of unused service left on this billing cycle but Spectrum refuses to prorate my months lower...and are still charging me $90 for 3 weeks I have not used yet!

Unethical billing practices, unreliable Internet and TV service that is constantly in need of service repairs that take days to receive. Once you decide to leave the customer service folks roll out the red carpet of fabulous deals you NEVER get while being a loyal customer. Leaving them felt like trying to leave an abusive relationship! They aren't willingly taking NO for an answer. Hands down the worst customer service ever. I'm so happy to finally be rid of them, even though they are charging me an entire month of service for 2 days into my new billing cycle.

I’ve been living in Pinellas County, Florida, close to 3 years. Every other week there is some sort of outage. I could understand it if it’s related to inclement weather. Today is a beautiful day and I lost my service at 4:30pm. I was notified that service would be restored by 12:30am. I am a senior citizen living on a fixed income and have nothing else to occupy my time. Unfortunately, there is no other companies that I could switch to. This company has a monopoly on cable television. Also, prices continue to rise. They need to work with senior citizens so that they will be able to enjoy their programs without the fear of continued price increases.

We have been charged for 8 years for a tv box we brought back to Spectrum 8 years ago. 3 times we notified spectrum about the issue and we never received any credit. Now that we decided to get away from spectrum, they suddenly want to give us 2 months of credit for the box but not the 8 years. How about the $1500 we paid for the rental of  box we never had? Guess what? They are blaming us for not notifying them about the issue but we did twice! Let's add the endless service interruptions and the hours spent on the phone trying to convince them the interruption is from their end and not ours!!! We are walking away from them with a big relief of stress. Going to fiber system or Xfinity/comcast, good bye forever spectrum.

I was told today by Spectrum that 100 outages over a weeks time is "normal" in my area and they can't control it. Spectrum is possibly one of the worst companies I ever have given money to. Don't let them trick you there are so many options for internet that are way better. A 128k connections is better than a 100mbps connection at spectrum. Just the worst

Constant outages, way overpriced, customer service sometimes very rude. Will never give you an option to lower the plan even when you can't afford the plan you have. I wish we had another company to choose from. The only reason I have stayed is because my kids need it for college.

This is probably the worst service provider I have encountered since moving to the USA 15 years ago. I have had no reliable internet to speak of at all for at least a month now. No explanation, no honesty just bad service. When asked if I can received credit for downtime of the service I was informed I do not "qualify". Avoid this at all costs if you can. It's essentially robbing you without receiving any services for payment. I would give zero stars if it was an option.

Came home from vacation and Spectrum ran a line from the pole behind my house to my neighbor's house over my garage across my backyard. Now we cannot play any games like volleyball or even corn hole due to the line sloping so low it is only 5 feet above the fence. If DTE needs to remove tree limbs or tree trimmers I hire they cannot get the equipment under the line. This is unsafe and just not very smart!

I was not informed when cancelling my service due to moving that I would be charged for the entire billing cycle regardless of when cancelling. This is NOT transparency as you advertise. The representative with whom I spoke made no mention of this. This is an unethical business practice because had it been communicated, I would have kept my service until the last day of the billing cycle to actually use the product I was paying for. Due to your representative not communicating this information, I cancelled my service 2 days into the billing cycle. That means that Spectrum gets an entire months worth of my money while only providing service for 2 days.

First off Spectrum is way too expensive. I had to call in and downgrade my channels not once, not twice but three times because they didn't get it the first time and they said they had put a note on my account saying that my child was supposed to be downgraded and it never was. And now I'm in the outage that's been going on since yesterday and they want you to pay on time but can't get your internet back on working on time.

Beware of unscrupulous business practice. They say “unlimited data” but their definition of unlimited data is 30gb and 5gb on hotspot. They literally shut off your access. I have no data or hotspot usage until the new billing cycle starts up. Are you kidding me. Service is useless. I travel and explained to the salesperson what my intentions were for using the service and they downright lied. I will be switching once this term is up. Buyer beware!!

Spectrum makes it very hard to cancel your internet service. They don’t allow you to cancel on their website. Instead, it list a phone number to call and specifically states that you won’t have to talk to anyone to cancel. Well, I did have to talk to someone named Audra and instead of canceling my internet service as I requested, she insisted on trying to save my business. I repeatedly insisted that I wasn’t interested in staying with Spectrum due to the high price but she would not cancel my service until I listened to her spiel. After 15 long minutes, she finally relented and canceled my service. What a horrible 15 minutes it was.

This company is so low class that they are desperate for $10. I called for two days to make a payment. The supervisors do not speak English and the staff all they do they hang up. When you call there is always an hour of hold time.

This company will try every ways to get your money out of your pocket. And, you need to keep all your receipts when doing business with them, otherwise you have to pay when their system showing that you haven't returned a modem. LOL Good luck for your business Spectrum.

I have been having issues with Spectrum for over four months now. Every time I call, they say everything looks like. Prior to the issues, I never did not encounter issues AT ALL. I just did a speed test and the page wouldn't load. I finally got a screenshot to post but it's been doing this all day. I can't even watch one youtube video all the way through without it buffering as we speak. I am a Twitch streamer and have had to take the last 2 and a half weeks off to switch providers as Visionary has to dig and it's a a process to get service here from other providers. I live near downtown so I'm not out in the middle of nowhere. This might not be an issue in areas that have options but I highly suggest you do not use this company. It's insane how they make it seem like the issue is you. I have my xbox hard wired in, and can't play without ping issues. We have swapped modems, routers, and had techs here 3x with no fix. Do not use this company.

Was only using Spectrum for internet which was expensive but worked fine, used streaming for tv services. Called to schedule a move and was sold on a 2 year promotional tv/internet package that was going to be cheaper than what I was paying for internet alone so I took the deal. Go to watch a channel I was supposed to be signed up for and no service. Call customer support and was told my package does not include sports channels, which was part of the promotion. Then am told they can add it for more than what I was paying before I moved! Spent well over an hour on the phone just to be told it was physically impossible to provide the promotional package I was sold, and by the end of the call I had canceled all services all together. Do not trust Spectrum!!!

I DO NOT RECOMMEND THIS COMPANY!! THEY WILL CHARGE YOU FOR TWO MONTHS AFTER YOU END SERVICES - THEN SEND IT TO COLLECTORS AND RUIN YOUR CREDIT! - I had service with this company in 2022/2023. I called, told their person to end my service and they continued to charge me for services for two months, at which point I called a second time to tell them I no longer have or want their services and they told me my bill would be taken care of. I was on hold for over half hr as they 'figured it out' before being cut off. Today I received a $300 bill from collections.

My mother passed away May 30th. I was trying to get her bills all paid. When I called Spectrum the person I talked to was charging me for June and July 671.00. It’s not even July yet. She was very rude. They have been charging a 92 yo for a telephone for 3 years that she never had. Mama made her payment on May 3rd and passed away on May 30th but because I was 10 days late they wanted me to pay for another month. Plus a late fee. We took equipment back and they told my brother that the printer was down so he couldn’t get receipt. He took a pic of the screen. The next day they sent a email for us to return the equipment. This has been the worse experience I ever had.

I would NOT recommend Spectrum to anyone. My husband got sucked in by one of their sales people grocery shopping and ever since we have switched it has been an absolute nightmare where we basically don’t have any Internet, but are paying for it (Oh but they knocked off a whole $10) and every time we ask about the solution, we get the runaround and pass off to someone else because nobody seems to know what the hell they are doing there. It’s been extremely frustrating and I am very unhappy that we left a solid provider, which was AT&T and I will be dropping spectrum and never ever going back or recommending anybody to use them.

Last week I wanted to have a price confirmation about Spectrum’s internet fees. Simple, right? I called their sales line for that purpose. The sales rep informed me she couldn’t provide exact pricing without some information: Full name (to verify I did not have any outstanding bills with Spectrum), address (to see if internet service is available), phone number (in case connection was lost, she could call me back) and finally my email address (to send the requested information or quote to). After figuring out what my best plan would be, she gave me the price quote over the phone and communicated that all info would also be emailed to me. Simple, right?

I have been a loyal customer of Spectrum for over 10 years, and I honestly regret every moment of that loyalty. My experience recently has been nothing short of a nightmare. My phone was stolen, and I immediately contacted Spectrum to resolve the issue. I wanted to settle the outstanding balance on the stolen device. However, Spectrum's policies are utterly ridiculous and unjust. Despite being willing to pay the device or make a payment cost and past due bills, they flat-out refuse to allow me to access or use my other phone lines. Their small print hidden away in what can only be described as five pages of confusing, unreadable legal jargon states that if you don’t pay for a stolen device, you will *not* be allowed to use any of your other services. This is not clearly communicated upfront, and it feels like a bait-and-switch tactic designed to maximize their profits at the expense of customers.

CUSTOMER SOLUTIONS!!! Yes initial and promotional prices do expire, but the customer solutions department will apply new ones. You just have to call them. Yes it’s an inconvenience to remember but for three years running I have had great agents. I know it’s part of their job to let you know about other products and I was never forced to take any of them and still given great promotions on my Internet. All of the agents I have spoke to were either in Florida or Texas, Very polite and could understand them clearly. I only had one issue in the five years I’ve been in this house and it was not their fault but we had a very bad thunderstorm and the line from the pole to the house got damaged, but I had a tech out the next morning he ran a new line and also updated my equipment ALL FREE OF CHARGE!

So many issues & to make my review even clearer, this is the 2nd time I have gave Spectrum a chance. Had it for years but cancelled my account & another provider, again. Their advertising & marketing, bottom amount of monthly bill is ridiculously misleading! I'm just going into my 2nd month of this 2nd chance & have already looking into another provider,. Again!

I had closed the Spectrum account on April 28. Spoke to a representative stating I do not own any future charges. They were blowing my phone with calls almost begging me to keep the internet services account. Two months later, I've started receiving phone calls saying I owe $69 dollars because the rep. didn't close my account on April 28 as per my request. Mind you I did ask and reported the account should've been closed on April 28. May 10 I asked why they are calling me so much when I already told them and put the request on April, 10. They knew the billing cycle was going to end before the new one and they didn't close the account until then. Isn't that taking advantage of a good person? I will never recommend this company ever and never get their services ever again.

Frequent service outages, an ever increasing price, and it is almost impossible to cancel. It took me 45 minutes on the phone saying no to upsell after upsell before the lady finally said at the end my service is cancelled.

I don't have service with Spectrum anymore due to service issues. My complaint today is they had a cable laying in my yard for a good bit (six months or better). When I would call to see when it would be buried I was always told "we will get right on that". That line is no longer here and they have a crew digging holes in my yard to install a different line. There isn't a single customer service person in that company worth the pay they are getting because none of them have answers as to if the holes will be filled in and leveled so I won't have to work around them like I did a active cable in my yard.

We had a technician come to our home for a box problem. When he left we realized that our phones and computer were out of network. This was 21 June, last night. We called technical support, a young man named Joseph G worked with us for an hour to get us back on network. He was patient and polite and knowledgeable. Thank you for your help Joseph G.

Mind. Numbing. Had to transfer service to a new apt a block away due to flooding and mold, and over a 3 week period, spoke with 5 different representatives went into a store (where there were 17 people waiting ahead of me...WHAT?), all reps told me different things, transferred me to people who had no idea why I was transferred to them, had fractured notes, had to repeat myself, then told, "well, hold on, I don't have that information so I need to ask you some questions" impatiently, when I had already told 3 previous individuals over 45 minutes... And SHE is getting snippy and snide with ME???? You used to be the "nice" internet provider. I think I should just go back to AT&T. Epic FAIL.

Absolutely horrible service. As of today June 21 2025 we have had 6 technicians come out to repair our service. We are now being charged for techs to come out. If we are lucky we get 1 to 4 hours a day of internet. We have no cable service or phone because of price. Each time the tech says they are escalating the issue, yet no response is ever heard. I called today and all escalations have been closed and shown repaired. I had a customer service run a diagnostics on my service and she said we had no visible connection at all. Her words were, "Packets keep dropping to no signal strength."

Garbage monopoly of a company, customer service and support is the worst, it’s all about the money, called many times to get service turned off and I’m still getting billed for it after the request for termination of said service.

Horrible service and god forbid it rains even in the slightest because then your internet will be down for 4 hours. The other day I used ny hotspot to play my game console and had significantly better speeds, that's shameful.

It mentions as a “Pro” for Spectrum that they have different packages for different budgets. It should be noted that if you ever change or basically upgrade your service then they don’t allow you to downgrade back to a more affordable service. Not only that but they gradually increase your bill knowing you can’t downgrade to a lower cost plan so it’s basically a scam.

Arrived before the store was open. 25 minutes waiting the entire time manager on computer while customers wait!! HORRIBLE!!! Take care of the customers THEN check your emails! Even the one customer who is being helped APOLOGIZED for taking so long with the ONE rep while the manager tends to SOMETHING MORE IMPORTANT THAN THE CUSTOMERS.

The customer service people (where they are from is a question) are nice but have no idea of the service they represent. Spectrum webmail has an all time record of spam and misdirected emails. Once we stopped the service to move across the country they promise to pass along our mails for 6 weeks which never happened no matter how many times we complained to customer "service". We have had a dysfunctional modem on several occasions. Will never go back even though we have the opportunity where we live now.

I’ve had nonstop internet problems with Spectrum for over two years, all due to a known issue with the node that services my area. The technicians who come out always acknowledge it’s the node, not anything in my house but customer service never does. They act like every call is a new issue and refuse to escalate anything until a technician comes out first.

I turned in the equipment when I moved and canceled. They never processed the cancellation and continued to charge my account. It took 6 months to clear this. I actually overpaid for service after I moved by mistake and they refused to return my money once the mistake was noticed.

Their internet service is awful. If you use them as your internet provider, be prepared. Their internet is down at least once a week for hours at a time. Horrible customer service. I think it's time to find another internet provider.

Spectrum used to think they were the monopoly of cable and internet services and because of that, every single year they would increase their rates. It used to be a dollar or a couple dollars increase and now every year it would increase fives dollars with no new perks added to make sense of the increase. I was few up and got rid of cable by getting an antenna instead and got all my local channels for free and that's all I watched anyways. Then they keep increasing my internet to make up for it.