Spectrum Reviews

Inexcusable customer service. Even when phone call conversations are made and being recorded the customer is told they can’t find it (conversation) or no that’s not one of our promotions, etc. I specifically stated on first call to NOT make any changes to plan and would be calling the next day when more time was available as you want a very long time in between each person transferring the call. I called back the next day, agreed to a plan and everything was working as it should until I clicked on their emails that were legit - needed to upgrade equipment. Turns out the email reverted plan to one I specifically said NO to. I called again and after 2+ hrs with customer service and asked for a supervisor to review these calls. Was advised would receive a call back from a supervisor within 48 hrs. It’s now been a WEEK!

Went in to Spectrum to check price and difficulty of changing to Spectrum. Technician made it appear simple and price was good so we changed over to Spectrum while we were there. Self installed our modem and set up our internet easily. No problems. Good transition.

Spectrum people live in some kind of bubble. They all find it very hard to believe that some of us have poor or no cellular service. They try to help and keep asking, “Do you see 4G or 5G?” Hey, I’m happy to get a tiny bar over on the left. I might be able to get 911!

Cancelled T mobile after 8 years because there home internet was inconsistent. It would freeze or drop out. Their prices escalated and despite numerous attempts to find an affordable alternative- I chose Spectrum. It was easy and fast to get my home internet set up and my phone on their service.

Switched over to Spectrum mobile for a much better price than T-Mobile and the switchover was quick and easy using Spectrum’s website instructions and some help from a Spectrum tech specialist who provided guidance for the final phase.

I was conned into doing a mobile buyout program moving my services from T-Mobile to spectrum and was promised I would be reimbursed within 48 hours. They said that I opted out out of the buyout program and that’s the only reason that I switched services. Now it’s gonna take over two weeks for me to get my $800 refunded.

I really recommend this service. It is very great service to have. I am very very very happy with the service especially the price is very reasonable. I really recommend it for everyone to get it. It's been great.

Very easy to switch over. The customer service was great. Our representative was very clear, easy to follow instructions. She was very patient. We were switching two phones over so we had to do one at a time.

I recently switched my cell phone service from Metro PCS to Spectrum and decided to keep my device. After receiving my Sim card in the mail, I called Spectrum mobile support to get them to help me activate it. I was transferred to Fernando (I think that was his name), and he was the best part of the process. He was absolutely amazing and freakishly, but refreshingly, patient (LOL) with me while guiding me through the activation process.

The transfer and activation of three iPhones and an Apple Watch took three days, with multiple contacts via the website, email, and phone calls. An exhausting process that left a very bad taste in my mouth.

Easy to transfer over and great customer service. So far the service is far more better than AT&T. Love it and would recommend it to anyone looking for better customer service and quality. Only thing is my home internet is still messing up.

Spectrum mobile and internet has Great customer service, they are easy to reach, reliable, friendly and helpful. They walked you through the steps of changing phone carriers and went over my phone plan and options. I felt confident and happy with choosing spectrum. It went well the whole process. Highly recommend this company for phone and internet.

Jo & Liz at La Quinta branch super helpful, tech savvy, quick and exceptionally good to interact with! Spectrum offered a great plan for broadband and mobile, swiftly transferring the mobile number from our previous provider.

Upgrade phone. My old one was junk and I was with T Mobile. Went in store to make my purchase. Agent that helped me was very knowledgeable and bundled my services. Got to keep my number and switched my mobile service from T Mobile and now I am saving $120 a month by making the switch. I had internet only with Spectrum and I am saving a lot by switching to Spectrum. So glad I went in to the store to make purchase.

I wanted to switch my mobile phone service over to Spectrum and continue having the same phone number. But I'm completely phone tech illiterate. So I was terrified of having to setup and activate it on my own. Everyone I spoke with via telephone was super friendly, polite and didn't judge me for my lack of phone knowledge. They were all very patient when trying to help me. Once I got the correct information I needed to switch over, I decided to just go to the local store/office. The young man that assisted me was just as nice and polite as all of the people I spoke with over the phone. He had done everything to even include switching my SIM cards for me. And though he was quite a bit younger than me, he didn't make me feel stupid for not knowing what to do with my phone.

I like the cell phone shipped, exactly what I was hoping for. It came on time and same day activation. I am excited. I will recommend a friend and neighbor to try the Spectrum cell phone.

I signed up for new internet & cell phone service once I moved to my new place. Everything went smoothly from picking up (my choice) the modem & bringing my own cell phone device to the mobile service.

I went in looking to upgrade my Apple Watch .. Austin knew nothing about them. Gave me misleading information. Didn’t have any watches in stock. Didn't even have a charger to charge my watch I had on my wrist!

I’ve always have a good experience with Spectrum customer service, however, Jason was truly a gem. He literally held my hand through the process of contacting my old carrier and kept me calm with his great sense of humor. Even during the most frustrating parts, he stayed upbeat and personable. He didn't just finish the job; he made sure I tested everything so I felt 100% ready to go. I had a really great experience!

My experience with Spectrum in South Portland was amazing. The Manager Kyle, assistant manager John and the customer representative Andrew were the best service I had in a long time. From the time I checked in, I was greeted with such a nice hello. The sincere enthusiasm to answer my questions and make my welcoming as a new customer was wonderful. The follow up with emails were great. The whole experience was extremely professional and it made my day enjoyable. I even took a friend there the next day to sign up as well. She was amazed at the great customer service she got. I give the customer service an A+.

Well I got new internet services with you and the woman had hung up on me on purpose and took all of my cable and my cable box off of there and shut my cable box down. Did change it to my account without my permission. Stayed on hold and I'm not exaggerating for 5 hours with four different people the first day and then three different people on the second day. Nobody can answer my questions on the first day when I asked why these changes was made without my authorization. I think they should be fired the woman that made changes without my authorization.

We had Spectrum internet in 2024. It would disconnect all the time. I decided to cancel Spectrum and get Socket because Socket had fiber. I called Spectrum to cancel in October 2024 and they kept me on the phone for 45 min. trying to get me to stay with them. Then they switched me to another department and another 20 min. arguing with them. Finally, they said they would cancel. About 6 months later, Spectrum said we owed them for like 4 months of service. I spoke to their Administration and she said it was taken care of. Now it's March 2026, and they have a collection of $205, they say we owe. Haven't heard from them for like a year now, all of a sudden we owe $205. This company is horrible! Do not trust them.

T-Mobile is so much easier to set up. Spectrum delivered the equipment late and it still doesn't work well. So now I am waiting for a technician to come to my apartment. I had T-Mobile up and running under 5 minutes.

I wish I could just how absolutely excellent my shopping experience had been. I have loved Spectrum for a long while now, their services, products, and prices. Way to go!! Free service for a year. Only $22 per month.

I was offered a trade in credit for my current phone because based on the IMEI#, my 2021 Moto Stylus was not compatible. Now they already knew what phone I was sending in because they had the IMEI#. So I agree to purchase a new phone and get a credit for my old phone which was in excellent condition!! When they get the phone, they renege on their offer and then offer me ZERO for my old phone and then state they will mail back my old phone and will include material to mail back the new phone. Are you kidding me?? I have already moved my number over and cancelled service with my previous provider!!! I did everything right and now you are pulling out on your agreement??

The service and the support were awesome! Charles and his team helped me solve my transfer phone number and they made the experience go well in a friendly and professional manner. I appreciate all the help from the store including the inviting environment. Thank you Charles.

My bill for 2 phone at tmobile was 180 a month, I went into a Spectrum store to see the price for our 2 phone and found out one of our lines would be free for an entire year! My 12 year old daughter wanted to keep her phone however I wanted to upgrade, unfortunately they didn't have the phone I wanted in stock and I was leaving for vacation in a few days. I was told to wait until I returned from vacation to order the phone so no porch pirates picked up my phone. My new bill is only $30 until I get my new phone!! Win win for me.

I am very pleased with the customer service I have received from the Spectrum in-store service representative as well as the over the phone CS and the install appointment. I am more pleased with the affordability that spectrum is currently offering to combine Internet and mobile for one set price and within budget being that I am on a fixed income. So far this is an unbeatable deal and the service so far seems to be working. This is only my second day with spectrum and so far so good.

We have been Spectrum customer for more than 15 years. The area we live does not give me another option for the internet service. All these years, Spectrum only interested in hooking the new customers with 'so called promotion' price, then jack up the price. Every other year, if I did not want to add more services from them, I had to cancel my internet service for a period of time, then sign up again in order to get the new customer's price/or a 'promotion' price even they always advertise widely that ‘You’ do not need a contract. Their Customer Service was always worthless and very rude. My most recent experience with them was that I signed up with a two year 'locked in' price in Feb. 2024.

I was overwhelmed about switching from 30 years of Tracfone to a new provider. I had researched all the major providers for a couple of years now, but never felt it was the right time or deal ($) to change. I had been in contact with Spectrum to negotiate my account with them to reduce my monthly bill. I was able to do so and was then offered a deal for adding their mobile.

We were in the middle of moving all our services (TV, Internet, Phones) to Verizon which was a total disaster. They failed to transfer our phones and actually left us stranded for 4 days without any functional phone service. Spectrum came to the rescue, got us up and running with all our services in a super professional and effective manner.

The mobile service is horrible! It deserves minus 5 stars!! I only get one bar at most no matter where I'm located. I have difficulty connecting to websites and when I finally am able, it's so slow or it freezes due to "network" issues. It's the same on iPhone and Android, all three of our lines have the same issue. Their technical support does nothing to try and fix the issue. I regret leaving my old provider for this promo deal, now I'm stuck with horrible service. So disappointed with Spectrum mobile.

My tech supporter was Travis yesterday, who spoke clear American English with no foreign accent, patiently listening to my situation while out of state away from my Spectrum home internet, understanding my situation with poor T-Mobile cellular service at this vicinity. With his professional help and a 3-way conference call to my wife (T-Mobile “plan manager”), both my iPhone and iPad were switched from T-Mobile cellular service over to the Spectrum Mobile cellular service, while I remained at this rather remote rural area. This has resulted in much improved voice phone call quality, with a consistent conversation ability not experienced with T-Mobile (unless I drive into town near the interstate highway, or sometimes going outside the front door of this house seeking a decent signal strength).

I was given misinformation, and I was not refunded my money. It was only credited to my account. I felt that was wrong because it was on your end that the mistakes that were taking place. I was being told different things from different associates. I spent two days on the phone about four hours. Total waste of time.

Thanks for the service you have given me. I love it all, great internet, great phone service overall, no complaints about anything, it's all been fast like I wanted, love everything about all of it. I don't think there's anything you could do to make it better.

Registered at local home show to set up internet service with Spectrum and provided a $20 deposit with a CC to the salesperson who scheduled a tech for the install. When the Tech appeared, he had nothing reflecting that he worked for Spectrum - no name tag or company shirt, pulled in our driveway in a minivan with no signage, and when I asked to see a copy of our order, he shared he had no information with him. So we elected to cancel the installation. We contacted Spectrum, as directed from the salesperson who signed us up, to cancel the installation and service (no service or work was performed) and secure our $20 refund for the deposit.

I was very satisfied that I purchased a phone with Spectrum and was very easy to set up. I regret not doing this sooner and the price is just decent. I’m in love with my new phone and plan. Setting it up took about 30 minutes, very easy.

Although there have been consistent outages, I don't think they're totally Spectrum's fault. One for sure I know was a power outage. But I can say, when there is an outage, communication from Spectrum is fast and consistent. Other than that, the customer service has been excellent, which in my book, goes a long way.

The representatives I've used have always been extremely friendly and helpful. They go out of their way to make sure everything is taken care of and I've never waited more than 2 minutes to speak to a representative.

Where do I begin. I had a rep tell me my email and number wasn't on the account when it's how I logged in and communicate on a daily. Then the next day everything was good again. I don't know. I wish I could remember the associate I talked to that day. She was going to close my account if I kept talking to her. Oh yea y'all didn't even send me the phone I wanted. Just a sim card.

Spectrum has been excellent. We were with Verizon for 20 years and they really became an issue for us the past couple years. We went to ATT, which had great services, but they allow 3rd party retailers that say they are ATT; however, they are not! They are running a scam, plain and simple. ATT was gracious enough to help us terminate and if they treated us right, we still would be giving ATT a shot... However Spectrum we took a look at and the services, price, and especially the Customer Support and HONESTY had us locked from the start.

Customer service was great! I bought the galaxy S25 Ultra. I love it. Was extremely easy to transfer data from one phone to the other in a matter of about 15 min. Coldwater office is where I went. In michigan

Every representative that I talked to was extremely helpful, knowledgeable, and went above and beyond to help me. I initially needed help with my bill and that was resolved. I transferred phone lines and they made it easy and smooth to transfer.

I brought my own device over when I switched to spectrum and I chose to keep the same phone number. The process was easy and seamless with no issues. The representative was friendly and knowledgeable.

We transferred mobile service for 2 phones. The process was easy and quick. The salesperson at the store provided all the information we needed to make the best decision to save all the money we could.

I went to Spectrum local store in pasadena. Very friendly specialist and professional service. I have great experience, and I wasn't expecting because other carrier service I encountered before. I have no frustration when processing my phone activation.

Have been trying to cancel my service for over an hour after our internet speeds dropped dramatically and no customer service member had made contact until after the hour at 8:30pm. Then they pushed me to buy more of their services. 10/10 DO NOT RECOMMEND SPECTRUM.

If you have internet and Spectrum TV and you tried to get your mobile phones, one will be free. Make sure they do it because they charged me $60.00 for both lines. It's a pain in the butt to go through all this. And get a ticket to change it. Which I am still waiting on the 48 hours once I got my ticket.

Fantastic customer service and great support. Everything was exactly how I needed it except being able to keep my old phone number. But not too bad considering how complicated my issue was. Shout out to Jay, he was fantastic!

Spectrum has seemed like a great option to me. They're friendly when I have a question, their prices are fantastic, their response time is fast, and I get great promotions for being a customer.

Switched my phone service and it resulted very convenient, easy process, and saved money on my Internet, cell, and land line. Had no issues with my previous provider but the savings made me make the switch to Spectrum

We had a fantastic, professional man who helped us, we changed our internet service and mobile from AT&T to Spectrum. We live in a rural area, and the service is of better quality and faster. We really appreciated Brandon for such great service

Do not waste your time with Spectrum. I have now made multiple phone calls to them because I continue to be charged after I cancelled service. Spoke with them in December because I'd decided to bundle my internet with my phone service. The gentleman said that because my billing cycle had just ended I'd be locked into another payment BUT he was going to knock it down to a lesser tier so I wouldn't be charged the full amount. I thanked him and verified that I would not be charged again after that final December payment. He assured me that it would automatically cancel unless I specifically told them I wanted to cancel. Well guess what...I was charged again in January when I wasn't supposed to. Was sent all around the organization and told that they didn't see anything in the call notes about cancelling service, just a downgrade.

The equipment arrived. I set it up immediately. I had two yellow cords. The first one did not work. The second did. I used the short one by mistake. Other than that I took my time and done it right. I'm glad that I signed up for Spectrum internet. Thank you.

I spent 5 mornings--Feb. 19 & 20, then Feb. 23--25, 2026, trying to get Spectrum to unblock my bank's security codes, which had to be sent via text to my iPhone via Spectrum Mobile. Their phone center technicians are clueless, giving this customer 1 dead-end fix attempt after another, then silently switching me to another department not even relevant to the situation and who don't know why you're switched to them. Other times they blatantly put time on hold (while they say, they're checking with their Supv) for 20+minutes and playing their stupid music with self-serving announcements, only to have the line go dead because they know they can't figure the problem out.

Representatives don’t care about the customers' satisfaction. They care more on making a sale for a commission. Very disappointed with Spectrum and I will NOT recommend this company to anyone.

I would like to formally escalate a complaint regarding my recent experience with Spectrum. I strongly recommend that others avoid using Spectrum’s services based on what has happened to me. I originally placed my order online, but when I visited the store, the salesperson altered the details of my plan without my consent. This has caused significant inconvenience and frustration, and I feel that I was misled during the process. Additionally, my support ticket #** was closed without any resolution, explanation, or follow-up. This is unacceptable, and I am requesting immediate assistance to correct the issue and restore the terms of my original online order.

We had Verizon for 30 years. The very high bills were killing us now that we are retired. Spectrum was able to combine Internet, TV, and mobile service all for the same monthly fee I was paying Verizon. It was a good switch for retired people.

I went to Spectrum with the intention to lower my overall bill. With the bundle I switched to along with moving mine and my wife's cellphones over to spectrum we saved 45%. Staff was great and made the switch very quick and easy. Highly recommend.

Switch to Spectrum from Verizon. Saving a lot of money. Spectrum paid off existing phones up to 500.00 per phone. We got 2 lines free for a year. Essentially saved over 170.00 a month from what Verizon was charging.

I highly recommend switching to mobile and internet especially if there is a deal going on. My credit is terrible and I received my equipment with no down payment. I was also able to switch my mobile phone carrier for free in less than 30 mins because Spectrum offers a virtual sim. My signal is better than my old carrier and my WiFi and phone bill equal the payment of my old phone bill together. Hopefully that makes sense. All zero down and affordable monthly payment. They mail the equipment and are available chat, phone, and probably something else. The wait time in the phone is less than a minute. You can tell they invest a lot in making sure consumers have a good experience. Before I forget I also got a battery pack with my equipment so in case of an outage I will still have internet for some time. I work from home and I never experience any lag even though multiple devices are connected. This has just been great.

Switched mobile service from T-Mobile to Spectrum. We went to Matthews store where we worked with Noel. He was dealing with 2 barely tech literate older folks, and his patience, friendliness, and professionalism were all above and beyond. We had trouble remembering passwords, and other security measures, plus T-Mobile, customers for 32 years, weren’t overly helpful. He worked through his lunch break, and for about 2 hours to get us set up with new services, and devices. Truly an employee to be proud of.

As far as streaming services that was fine I enjoyed Spectrum. But as far as the billing that's another story. I had to cancel my Wi-Fi and streaming because I was moving and Spectrum did not offer service where I was moving to. I had to switch to AT&T by no choice of my own. Spectrum Will NOT prorate in the middle of a billing cycle. And they are very adamant about that and they don't care if you are not getting Services anymore, which they did not offer to where I moved to, I have to pay for 16 days of service that I am not receiving.

Got a great deal on two lines with ample mobile data and unlimited talk, text, etc. The process was extremely simple using the instructions provided online. It was easy to port in 2 numbers as well as activate them on the account with the Spectrum.

Very nice representative. Glad I switched. My son and I enjoyed talking to the representative that helped us. I plan on getting two more phones and lines and Internet service added. Plan on going back in two weeks.

I was charged multiple times for the activation device. When asked if it could be corrected was told to contact my bank. It's been 3 weeks and the multiple payments was not added to my statement. I have no idea where my money is at.

I have been with Spectrum for over 4 years and every year the price has up substantially. I'm a senior and to keep cable, I'm forced to take on a full time job.

I’m felt less me I should have been given at a bill credit after such a horrible expert, one of the reps I spoke with apologized, however that doesn’t cover. I wasn’t able to use the phone. Thank God I still had my old number and hadn’t turned it off yet!!!! Terrible service!!!!

Everything transferred just fine, had no issues, it may took long but that was expected. I bundled up with cable and wifi now have the phone and great customer service. I would totally recommend others.

Called customer service yesterday and unfortunately forgot to write the name of the person helping me. He was GREAT... Answered all my questions and very helpful in everything. As for the Spectrum location in Trinity Fl. was not very helpful about lowering your bill, they want to just sell getting you to get their cellphone through them.

Devon ** come to my house Saturday for Internet problems that I have been having for two years with my Wi-Fi. I have called numerous times. I bet you 50 times the manager come out here and left me his card and phone number. Told me to call him if I had any more problems, which I did, he would not even call me back or answer his phone so I don’t know why he left me a business card but after numerous people coming out, Devon come out after two years of problems completely be wired. Everything fixed everything it works great I don’t understand why he is not a manager or a supervisor.

I’m just overwhelmed with the quality and convenience of spectrum service. It’s comparable with Verizon services but easier to navigate the website and application. What really matters is that I save $200 a month on Spectrum over Verizon. Frankly, Verizon simply tries to upsell with nickel and diming every aspect that they can. Not throwing shade just fact.

I have never experienced this degree of nightmare involving electronics. What was available to me was limited & not being versed in that world. I found instructions and assistance less than helpful. The questions on the evaluation are misleading. It's not that there were choices to do thing but my abilities to use anything I chose was limited to my conditions. I'd write more but I can't tell you how many times I have repeated myself to many layers of management. Maybe more in next life form.

The reps @ Spectrum were & always professional!!! I am so sick of AI already, it felt wonderful talking to another human being. The interaction was spot on, trust me l love gadgets & hi-tech. But nothing beats good ol fashioned doing business with REAL PEOPLE.

Having to help our loved ones in their older years it's nice to be able to rely on mobile, wi-fi, and cable services from their areas when we visit or stay awhile. My hubby needs RELIABLE wi-fi for his telecommuting needs. Mom NEEDS to have her GAME SHOW NETWORK channel and we DVR America Says & Chain Reaction. Hubby and I NEED our FOX NEWS and FOX BUSINESS channels. We ALL LOVE the Hallmark mystery channel & TV LAND to DVR, "Everybody Loves Raymond". We also have/had Spectrum when his dad was alive. He LOVED Westerns. Thank you for your diverse services.

Spectrum has been one of the most dishonest and chaotic companies I’ve ever dealt with. I asked for their 1 Gig internet plan from the very beginning, and instead of honoring that, they kept trying to upsell me slower speeds at higher prices. Even when I made it clear what I wanted, they ignored it and pushed plans I never asked for. They also made a clear agreement with me on a recorded call, then completely ignored it. They added charges I never approved, refused to honor what they promised, and every representative gave me a different excuse to cover up the mess.

Even though the store was extremely busy, we didn't have to wait as long as expected and Justin was so experienced that he made our transfer of service to Spectrum Mobile that I highly recommend them. So far, no interrupted services, smooth transition. Very pleased so far!

I switched from Verizon to Spectrum and The process was a breeze except my son’s phone was either too old or something with his phone just wouldn’t connect to cellular data. Samsung A50 (it's old, he didn’t want a new one) so customer service spent a great deal of time trying to get it to work and we decided to go to the store to either fix it or get a new one, the rep at the store was fantastic, we actually had a used iPhone at home so I brought that just in case we couldn’t get the Samsung to work, we decided to try the iPhone and it works beautifully after we switched the SIM cards.

The agent was amazing. She knew what we needed, gave great suggestions and did all the transfers for us. We appreciated this because we are elderly aged 86 and 89. She also saved us money by combining our phones with Spectrum.

This supposedly easy installation appointment was ended up being and all day and into evening nightmare. Technician did not know what he was doing. I was promised everything would be working like before I switched to Spectrum - but not true. He did not know who to bring my internet to my sound bar. He left me with having to tape up my wall plate to the with tape because he pulled the plate off the wall instead of unscrewing it and left it dangling. The second tech sent out keep me waiting from 4pm until after 6:30 pm. He was late because he stopped to eat supper - and did not bother to let me know after receiving message he was on his way. That was over an hour after telling me he was enroute.

My experience with Spectrum has hands down been the best experience I have ever had switching phone/internet providers due to the personal service I received from my salesperson.

I wanted to transfer my number from ATT to Spectrum. I was on the phone for 2 hours with Nari, she erased my esim, did a factory reset, did some other things to my phone except activate it. I'm left without service and I'm locked out. I have to wait 48 to 72 hours to get my phone unlocked. I went to the Spectrum store the next morning, they gave me a new Sim card, phone was locked. Lady told me to go back to ATT to unlock it. I went to 4 different ATTs no one could help. My number was transferred successfully though. I was on the phone with Spectrum while at the ATT store and the agent helped me and gave me a link to unlock my device online. But I still have to wait 48 to 72 hours before I can do anything with my phone. And yes my phone is paid off.

Very helpful and knowledgeable staff. Moved from Verizon since we had Spectrum internet and could save big money by bundling. Moved 10 devices and probably saved at least $400.

Spectrum is the only provider for WiFi, TV and Mobile that genuinely cares about quality Senior customer service in 2026. It is so refreshing to have people who really care and treat you with respect, courtesy, compassion and enduring patience. Thank-you for being the best.😊

Wow… my transfer over to Spectrum Mobile was a breeze. My rep was professional, knowledgeable, and helpful. She answered every question I had about the transition of service while being patient and kind. Transferring with an eSIM was super easy to navigate through the spectrum app. Much easier than I anticipated. So long, Verizon with your overpriced, convoluted plans and bills. I’m never going back….seeing absolutely no difference in service with spectrum mobile!

I switched to Spectrum for internet, tv, home phone and two cell phones. I had been using ATT for 25 years. I no longer want to support a company that supports Trump- MAGA republicans. The price is great and I’m saving $240 a month by switching everything. Thank you for sending such a lovely person to my home to help me make the switch.

Great service, easy transition.. Very professional and provided much appreciated savings. Answered all questions with details. Couldn’t be happier with our decision to switch.

Switching to Spectrum Mobile the last step in changing my TV plan. The rep gave me a total cost for my new plan including mobile and I agreed. We got through everything except the transfer pins. She told me it could take some time and she would call back in 48 hrs. She never did. After waiting an hour for her return call I called Spectrum. With the help of the rep in Florida we were able to complete the transfers. The 2nd rep was exemplary.

Ms ** was nice and knowledgeable about the services. I was very pleased with services and so was my son. I came there to pick up equipment but she informed me about the mobile services and I just couldn't pass up on the offer. Plus my son was in need of a phone. Everything worked out lovely! I would love to be her costumer again.

Very good customer service! Amazing tv & mobile service deals! 10/10 would recommend Spectrum! Any issues they are willing to help, very patient! Staff are great!

The last time I had Spectrum, they promised a lot of perks if I stayed or came back. Nearly every perk they promised if I returned was a lie, when I came back to them they did not honor anything they told me they would. All lies.

Great customer service by agent Trell. He was patient and thorough. He is a great asset. Very personable and built a relationship with me, the customer. Setup was flawless, no issues.

I recently upgraded my Spectrum service to include streaming, the representative. I talked to explained all the added features of this upgrade and the benefits of switching cell phone carrier, which was the easiest process ever. It was nice to talk to somebody that knew what they were doing.

Cannot complete the buyout portion of existing contract in order to facilitate a buyout from the previous phone company. Spectrum only allowed 23 days to provide a final bill from our existing phone provider, although the existing provider requires four to six weeks to finalize the final bill, then will only mail to the address of record. The previous provider was one of the leading mobile phone suppliers in the country.

When transferring carriers, don’t do it by phone. Take it to a Spectrum store. Had to start contacting original carrier to get pin and account numbers then call Spectrum then call back original carrier to unlock then try to take phone apart. Was instructed to use a safety pin, paper clip to remove SIM card, total frustration cradling my landline and working on cell phone at the same time.

I am very happy with my new mobile service from Spectrum. The specialist had me connected and my phone was active less than five minutes from him activating the SIM card and placing it in my existing phone. It works everywhere that my Verizon phone does with the same call quality and signal strength as my Verizon phone. So, you want the same quality of mobile service for way less cost than Verizon, try Spectrum mobile!

As with many companies, the sales force has little if any knowledge of the capabilities of local service offices. I've been sold and enrolled twice for mobile service while requesting a fiber connection. Both times, I was later informed by Spectrum that fiber service is not available. This time I was further encouraged by the fact that Spectrum has already installed fiber a short distance into my development; but stopped at the first few homes. I don't like being teased...

The whole Spectrum Mobile experience was great! From ordering my phone, shipping to activation, the process was fast and easy. The mobile device has great service coverage as well!

Working with the people at Spectrum in Ludington, MI was so easy and made getting things switched to them so much easier and nicer. It is a huge comfort to know that I can just go to them if I have any internet or mobile problems and talk to someone in person. Plus I get much better cell service now than I was getting before and can reliably get ahold of my friends and family when I need to.

Absolutely amazing, the customer service agent who helped my wife and I this past Saturday was phenomenal. He answered all of our questions, helped us to understand the services and helped us save money.

I'm very happy with Spectrum's rates and service. Spectrum offered a lower rate for internet and mobile service than ATT and the customer service is friendly, professional and they don't try to upsell you with confusing schemes like ATT. The internet speeds are better for the price and the mobile service is good so far.

I am very pleased with my recent transfer from another cell carrier to Spectrum. I was quite anxious, when I thought about the last time I changed cellphone carriers. I was only allowed one port and after signing up with this so called senior company, I did not like the service because I could either have a discount on text or calls and I wanted both so I decided to cancel the service and at that point, went to a reputable company and found out that I could not port my old number twice. And had to get a new number, and it was a nightmare. But this transfer to spectrum has been so easy. They ported the number for me with no problems. I have plenty of unlimited data and it's just a very reasonable price. So I am very satisfied with my decision. I've had the internet service with spectrum. For many years and now I have all my eggs in one basket, my internet and my cell service.

After a massive iceberg fell off the eaves of my house and smashed the Starlink equipment, we decided to see what our other options were. I discovered Spectrum -- after speaking with them, I switched my internet and cellular phone services. Not only did I save $200 a month, but the service I receive is no different and even better. Time will tell if there are any issues still hidden, but I haven't experienced any to date. I'm glad I switched.

Great customer service. Very eager to solve my concerns and help me with a solution. I talked to 3 representatives and they look for a solution to my problem.

I had Charter/Spectrum since it was Roadrunner. 21 years I had them. For over a year after I upgraded to the 1 gig speed service we had issues. Could never get the speed they sold me. They kept making excuses and blaming it on my computers etc. Finally they found out that when I upgraded they were supposed to provide me with the correct modem, but they didn't. So they did that and the speed was there. Did they offer to compensate me for the year I paid for 1 gig service?? No they did not.

The phone help is great ....Once you are actually able to reach them. As most tech companies, the attempt to direct you via a robot - AI operator fails miserably. Overall, great phone coverage and service so far, really like my Pixel 10 phone too.

I love Spectrum Mobile, I was skeptical at first but I got a brand new iPhone 17 pro, and transferring my number was the easiest time ever. Didn’t even have to call for help. LOL.

Not a good Company. Charges fees. Service sucks. My internet is always going out or slow. They never help...just give you the runaround. They used to be a little better but just really stink lately.

The hardest part was decided which deal to take The process was fast, easy and understandable. Just plain and clear I like that. Customer service was knowledgeable and friendly. My phone came in 2 Days. I would recommend spectrum to my family and friends.

It took a while to complete my activation but it wasn’t the fault of the Spectrum agents. They worked diligently to get the issues resolved and phones activated.

Customer service was outstanding and the amount of money saved remarkable!! Highly recommend to anyone who is interested in quality service with monumental savings.

Went in to the closest brick and mortar store I could find. Didn’t want to attempt porting my number over to a new phone and new service. The sales clerk was very helpful, kind and patient with us. We needed to leave AT&T and buy new phones so the process took a while but understandable. We were paying over $200 a month for 2 phones with AT&T. Spectrum lowered our bill for the cell phones and our internet. We are saving big time.

Spectrum a bad company, unreliable concerning service and internet stability! I had a service with no contract that I terminated on February 6, 2026, and instead to charge for 3 days they are charging the full month! That is stealing! I will never go back to that company, most attending are not polite or patient and even don't care and do not try to help till you disconnect. And then I received a call with a better plan. I mentioned after the ordeal I went through that I find AT&T with better rates and they missed their chance to keep a client. Bye Spectrum. I do not recommend that careless company that play games with their clients.

Christian was very knowledgeable to everything I needed and saved me $100’s of dollars. I can’t believe that we were paying so much for cell phones, my husband and I are senior citizens and truly appreciate the savings! I need to thank your employee Christian that helped us! He is such a great person! I am so satisfied with Spectrum!

I watch Spectrum News on channel 1, and really enjoy it. I love the weather on the 1s. I like all of the meteorologists, but my favorite is Michelle McLeod. She’s very cheerful, and her quirkiness is refreshing. She makes my day.

AJ is simply the best!!! To convince me to switch back to Spectrum is something I would have ever contemplated doing, but I am so glad that I did!!! His professionalism, very knowledgeable about their service, calming demeanor and personality has surely made me not regretting opening my door and switching my service, both cable and cell phone!!

Activating the mobile service for a new line after switching from T-Mobile was surprisingly seamless. Unfortunately, my phone was carrier locked by T-Mobile, so I had to call them to get it unlocked before I could complete my new service activation. In total, I spent about 3 minutes activating the service with the email instructions sent from Spectrum. I’ve been considering this switch for a while and been avoiding because of previous hassle experiences with other carriers and now I wish I would’ve done it sooner.

3 plus years of service and counting. So far things have been decent and straightforward. I'm not a fussy person so honestly I've only had 2 concerns in this period. I tried AT&T heads up against Spectrum for 90 days. They were even in performance but Spectrum proved the better bargain.

Spectrum will overcharge and not compensate you for outages, if they do it’s not much and you have to message them to get it. Spectrum continued to raise my prices after I had been a loyal customer up to $134 a month. When I asked to remove tv they said the bundle was cheaper… I go to a store in person and tell them I can no longer afford this much for internet when AT&T starts at $55 for the same rates. I said I needed to cancel. The manager at the store then offers me $40 a month for a year… I said no I already switch. How could I be charged $100+ for years when it was in fact possible to have a lower rate. Plus the internet would go out constantly. I was overpaying for subpar internet and no one helped me until I canceled.

When I received the mailing for a free year of phone service, I thought it was another scam. I actually brought the little flyer with me to the store in person. With all the technology things going on in the world today, when I walked in the door, they must’ve seen the look on my face. The gentleman called me over and I was in and out of the store with a new activation and line and under 15 minutes, no stress above and beyond excellent customer service. I may just be leaving AT&T at the end of the year.

My 5 stars is based on a smooth transition with internet and cable. We also switched our phones over from a company we have been with for over 15 years and waiting to see if the reimbursement goes through smoothly for the pay off of our phones

It's complicated to change mobile carriers and it was very frustrating and not very successful. I have been without my phone service for over 24 hours, and now I have to drive to the store to finish it. Hopefully, it will be done.

Dishonest sales people wide to get their sales numbers up. Claimed my bill would go down when it only increased and lied to me about the details necessary to get the promotion to begin with so I never had a chance of qualifying for it. After they set it up spent 4 to 5 hours on the phone. Over the last month and a half of these people in my bill still isn’t straightened out. Never again will I use Spectrum.

I was on the verge of canceling Spectrum due to two rate increases. Their agent spent time working on getting me the best "bundle". I was extremely happy with new package.

Spectrum representative was very kind and helpful. They made it quick and easy to receive my new phones and activate them. I tried to activate them on my own but had to call and it was a pleasant experience.

I recently switched to Spectrum Mobile and I couldn’t be happier with the experience. From start to finish, the setup was incredibly smooth and stress-free — no long wait times, no confusing steps, and no headaches. The activation process was so simple that I had my phone up and running in just minutes. What really stands out with Spectrum Mobile is the pricing. It’s significantly more affordable than many of the other major carriers out there, especially when you compare plan value and data options. I love that I’m getting the data and service I need without the burden of high monthly costs.

Every process to get wifi or phone service has been wonderful and painless. No issues switching over from our previous carrier. All staff we have dealt with has been super knowledgeable and professional.

So I received my bill and in BIG words on top it said ... YOU GOT $30 OFF!!! .. when in fact my bill WENT UP... so I called them and this was the answer I got... "Well your rates actually went up higher but you got $30 off of that new rate." Why didn't you just say... HI.. YOUR BILL WENT UP.... I'm a senior on a fixed income.... They are making us switch to lower options instead of keeping valued customers happy. I was very happy with Spectrum but now feelings have changed.

Our difficulty started with T Mobile cell signal. We tried 3 times to resolve this issue with customer support who were nice and courteous on the phone and promised twice to return with update but never did. We then decided to switch carrier. We did have poor signal experience in our residence on Verizon about 4 years ago. Decided to try Spectrum as our community has special bond with spectrum.

Yes, technician was good. Easy set up and install. Understanding of everything. The technician was very patient and determined to get our service set up and install so we wouldn’t have no problems. They don’t

Cost of device promotion was not was it was stated. Was told one price and was charged another price. Device didn't come when expected. Came 4 days later.

The representative is being very patient and helpful, and very efficient in communication. He made sure I can get my line transfer because he hang up.

I can't believe that Spectrum for mobile, internet, and DVR is finally giving a reduced rate after 10 years of calling and going to their store. It's long past due, but I'll take it. It's a nice reduction from $375 to $263. It's still high, but it's better than nothing. I just hope in a year they won't increase it.

They turned my Internet off for 48$ after I told them I was burying my Mom. They have no regards to hardship. All they want is their money. Spectrum lost a valued customer. I'll never forget the way I was treated. It hurt my feelings after I've been a good customer for years.

When we called Spectrum for assistance with the install, they were all very professional, timely, thorough and persistent until all issues were resolved. All was just right!

Bought 2 lines and a new iPhone Air. Took many hours & calls to change phone #s. Sent wrong color phone. Told would be $50 restocking fee because I opened box. Would not listen to reason. "You can't tell color unless you open device." "It's the policy and you signed it." Asked if I could bring trade to a Spectrum store. Told yes. Did that but they would not accept. Wanted help working new iPhone. Told to go to Apple.com. Then get letter in mail that says, "Sorry we were not able to open account with us but your score is 822". Been a nightmare.

When I moved in with my mother-in-law she had a premier Spectrum package. I wanted to find a cheaper option and after 3 tries found a person who was very knowledgeable and helpful. He got me a good price. Unfortunately, after awhile the price went up. When I inquired I was told it was just a periodic price adjustment. A year later and $45 increase, I called again because the specials were about to expire and make the cost even higher. On the phone, I was quoted a price of just over $180, the first bill was $200. 4 months later with no explanation it is now $210. The people are polite, seem knowledgeable but I wonder. I just wish the price quoted would stay for at least 6 months. Because I want to keep my mother-in-law out of it, I cannot give account number or upload a receipt, but I have been working with them since Oct 2023.

I put the sim card in and I couldn’t connect the phone, so I just laid the phone down, and the next thing I know your phone is working. I intend to plan to go to the store, but when I woke up, it was ready to go.

Switching mobile service to Spectrum was not as easy as it should have been. I had extenuating circumstances in that I was a residential customer, briefly switched to Spectrum business (for less than a week), and switched back to residential due to unfulfilled promises/capabilities from the business side. It seems that Spectrum has pitted their internal teams against each other (Residential vs. Business) to see who can win the sale while the customer is left to fend for themselves. I

A nightmare for a senior citizen. Spent plenty of hours on transfer. Told to call AT&T, told to call Samsung, told to call Spectrum. Many calls back and forth. Till a Spectrum PUK tech figured the problem.

Great Customer Service and great mobile service. We were very frustrated because of customer service had not explained to us correctly that our SIM cards were going to be mailed to us and not given to us at the store, but the girls were very helpful and got us connected on 5 lines and got us the promotion of free internet with the switch. Very Satisfied and grateful this ladies were there to get us squared away.

Very disappointed. Spoke with multiple Spectrum representatives (at least 4) and was lied to by each one until I switched my service and activated my phone line. Then was told no free line and no phone buyout.

I have always had excellent customer service dealing with Spectrum. Thank you for the support of your customers! I currently have cable, internet, streaming apps and mobile with Spectrum. I recommend their products not only for the quality but the customer service to solve any problems you may have.

We switched phone service from Verizon to Spectrum at the Spectrum store in Kissimmee, FL. The employee Samuel ** did a fantastic job of switching our phones as well as adding other features to our current package. It's too soon to know how cell reception and service will be, but from what I have heard from friends and relatives who have switched it's very similar. The Spectrum store was busy and the employees all were fantastic, but Samuel ** went above and beyond in setting us up and explaining everything to us.

Ordering from Spectrum mobile was critical for me. I hate I did not make this decision sooner. I placed order for two phones. From order purchase to phone activation they walked me through the entire process for each number. I truly felt appreciated and the process was not rushed to completion!! Thank you for a great experience!!

My experience was very unsatisfactory- I called to discuss the email regarding free 1 year mobile service. The salesperson explained that I would need 2 lines for the pay off of my existing ATT contract part of the "Deal". She suggested I purchase and activate another line for $30 per month. I was assured this would qualify me for the deal. I ordered and set up the new phone and ported over my existing line.

I pay my bill almost $400 a month and it’s days with spotty WiFi. Can not report issues on site because their system chat keeps you from reporting. I’ve had months where I had just a few days a week of uninterrupted wifi. Now back to days of it not staying connected. I pay for a service; you should provide the service.

I thought I had a sweet deal with my old carrier as they use catch phrases like grand-fathered in and faithful customer discounts, but I cut my monthly by more than 60% and still get the same great coverage as my old carrier. Love it! I don't know how it could get better.

Their internet service is good. TV is horrible. They've been raising prices every couple of months for the past year and when I called to cancel they still charged me for the 3 weeks on my billing cycle. According to Spectrum I should have called right before the new billing cycle because they don't prorate. I spoke with numerous associates and a manager; no flexibility, no courtesy. I was told they don't prorate. Plain ridiculous considering that they bill you in advance. Check the fine print with this company.

I’m giving the highest rating possible to Jhared, this associate was so efficient and patient with my process in getting mobile devices on 2/5/2026. Thanks again Jhared, you’re doing amazing!

Joshua walked us through the transfer of the phones from start to finish. He exceeded all our expectations in the time and effort he put into the job. Seems like our previous provider was being difficult about releasing the numbers but Joshua made sure everything was done and working before he left.

The worst company I have EVER dealt with. Internet is not reliable, goes down every 20 mins, America Online dial-up was better. Sadly, in my town of Waxhaw, they have a stronghold and not much else to go to. That was until RIPPLE FIBER came to town. With Spectrum, I was paying for 1 gig speed and never came close, 10 routers, 8 modems, 30 tech visits later, the most recent router (7) is worse and slower than the 6, which he left behind and now adds 4 of them in my possession. They are free for the taking, FYI!!!! Spectrum was so mad that they came out to remove the crap, and the Techs destroyed my fiber line, so now I have to get Fiber people back here. DO NOT GO WITH SPECTRUM or RECTUM, as I like to call them.

Let’s be honest. I was more than skeptical about transferring my cell phone service to Spectrum. We all know our WiFi goes in and out on a regular basis! But the pricing deal was worth giving it a shot. I had been with my previous carrier more than 20 years and was fed up with the price of my cell phone bill. Every “deal” they claimed they gave with new phone upgrade etc. Which may have started out great but the bill just kept creeping up.

We migrated two old Iphones to new devices and Spectrum Mobile. Andrew and Jennifer in Easley were a pleasure to deal with and very knowledgeable. Thanks again!

I have been a customer of Spectrum for a long time and recently transferred my phones from Verizon to Spectrum. I have had a great experience so far. The installation was quick and professional. I recently spoke to a representative about a bill that I received, and they were incredibly helpful and patient and explained everything clearly and resolved my problem. Their technical team have always been just as helpful. I do believe Spectrum should also ask for a review on their internet speed consistency and the cost, and provide Senior discounts.

It all started when Spectrum installed their network in our neighborhood. I was hopeful they would provide an incentive to switch from AT&T internet. They did not disappoint. Not only did we switch our internet provider, they offered such a great deal we also switched our mobile phone service from Verizon. Switching the mobile service took place the same day as signing up and we were able to port our phones with no assistance following the instructions on their website. For internet, they placed / buried the fiber to our home the next day and turned up service and installed the WiFi router the next day. In all, it was a total of 3 days from decision to having all services in place. I am pleased with the speed of the internet - actually a little faster than advertised. We have 24 devices on the WiFi and all work well. I could not be happier.

Spectrum offers great incentives for new customers. However, once the promotional period expires, your TV/Internet rates get jacked. It would seem to me that they would be grateful for loyal customers, and find a way to reward them, based on length of time with them. That would be an incentive for people to stay with Spectrum, rather than shopping around. As for their service, I just moved over to them, so I can't comment, other than to say that the last 3 customer service reps I finally got past automated bots to talk to were absolutely wonderful! And they were in the US, which makes it much easier for most of us to understand what they are saying.

Great price service for internet good. Would recommend service get the bundle package to save money and change service if you want more for your bang.

What I promised on the phone was a lie. The first agent kept assuring me that I am getting A THOUSAND dollars for both phones REGARDLESS that one of the phone is paid off and the other balance is $200. I asked so many question and she kept assuring me that the deal is $500 for each phone and she kept saying "You get the $500 and your son pay his balance on his phone and he would have $300 left for himself." That how detailed she was giving to me when I received the email about getting $250 mailed to me. I called and asked the agent to go back and check if that lengthy phone call with that agent who made those promises was recorded. He, with no hesitation, promptly said he already checked and she did not say that. Not sure how would he checked a recorded lengthy call while I am on the phone with me in a second. It is a such disappointment.

The employees were nice & patient explaining the process involved to changing from the former company to Spectrum. The new service went smoothly without problems. Calls to local representatives were answered promptly & all questions answered. Was given a phone number to call if further information needed

10/10 experience with Spectrum Mobile! The activation process was quick, smooth, and stress-free. The representative was helpful and made everything easy to understand. Great customer service from start to finish. Highly recommend!

I’ve been a Spectrum Internet, user for years. Decided to try their mobile service So I ordered a new phone, had received it and the seals on the phone had been ripped already. I immediately called customer support to see how they’d like me to proceed. Tiffany on the other line basically said I would be charged a restocking fee because they couldn’t confirm if I opened it or if it was already opened. By the way, the restocking fee is 50 bucks and I would have to wait another week or 2 for another phone. There was no documentation talking about if it is normal and spectrum preps the device before it gets to the user. So I still have no idea if this is a refurbed/repaired unit that I paid full price for. Still very upset about it. After 2 days the phone is still functioning like it should and service has seemed fine. Otherwise this would be a 1 star review.

My move to Spectrum mobile was easy. I called Spectrum mobile setup the service plan and discounts that were available to me. Then I went to Tracfone online completed the process to get the NTP for both phones. Set appointment at my local Spectrum store after getting the new Iphones shipped to me. For two phone number transfers, screen protector And case that I purchased it took 1hr 15 minutes. Keep in mind transferring from android to Iphone the apps are gotten off Apple play store. She set up the critical apps for us as we brought those passwords along.

Horrible service. Do not believe what they say about it being as good as your current provider. I am so disappointed that I left T-Mobile after 10 years of amazing connectivity to get barely connected. I can’t make calls or send and receive texts or emails away from Wi-Fi. They lied and I fell for it because I am struggling financially and needed a discount. I’d rather not have a phone than pay for something I cannot use.

Consumer cellular was great, however, Spectrum phone reps will do whatever it takes to get a sale. They will lie and they will make up stories merely to get a sale they are rewarded for the number of sales. They complete not how successful they have been in terms of Customer Service. The in store experience was much better and faster and honest.

I have been a subscriber to Spectrum internet for over two years. Yesterday, I switched my mobile phones (2) from Verizon to Spectrum. The cost is much more reasonable, excellent customer service and outstanding service. I only wish I switched sooner.

Spectrum has raised my monthly payment OVER 40% between September 6, 2024, through February 6, 2026!!! I started at $122.28. My bill today was $177.42!!! And they NEVER give you any warning, just debit your account! I will change my service today!!!

The agent mixed up phone numbers, delivery dates and IMEI numbers as well as the activation for services. It was much more difficult than it should have been to switch. Also, our Xumo box does not work on day 2, which is not Spectrum's fault but it adds to the frustration caused by the sales rep. * Finally, reception is bad in major cities and I am often on 4G networks. I would NOT recommend it to anyone.

Spectrum does not care for their wires outside the home and cause dangerous situation, they cost me over 6000 dollars due to a hanging wire that they hung below my main electric wire that a truck tore down forcing repairs. Then they have "dead" wires all over the houses and fail to remove even when called, but I will climb up and cut them myself jerks!

Customer service representative I had did a good job at getting my phone number transferred back to Spectrum after I had changed to AT&t and was not happy with AT&t. The only issue I had was getting my insurance back on my phone that process. I did not care for that service. I believe they need to change because you have to hold your phone into a mirror so that the app can verify your phone. Well people like me with disorders that can't hold the phone very long in the mirror. Don't qualify for the insurance.

Spectrum changed my new service appointment without my consent or reaching out by phone to make me aware of change. Call Spectrum support and no one could tell me who made change. Poor customer service and sorry installation protocol.

I am very satisfied with having switched my mobile service to Spectrum. Each staff member I had spoken to was well informed and provided me with helpful information as well as being courteous and friendly. They also were very patient with me since I asked questions, sometimes repeatedly to assure I was understanding details. The process of switching once I received delivery of my SIM card was very simple and straightforward. The Spectrum app took me step by step through the process which was very easy. Additionally, I have better service than with my previous cellular phone company; prior to this switch, I had to use wi-fi calling (using my Spectrum internet service) to avoid losing cellular service. This was the first reason I decided to switch to Spectrum mobile because why would I continue to pay for service from US Cellular/T-Mobile when the only way to avoid losing service was to use wi-fi calling.

I've had Spectrum since they took over my area (monopolized). Before I was forced to "upgrade" my equipment, I was happier. I was promised my service would be better and faster. It was NOT! I paid much more and got much less. My service for internet goes out far too often! I need to purchase my own equipment because theirs is terrible!

Internet service is unreliable. Router keeps disconnecting and we have to reset modem and router often sometimes more than once a day. The area is very poorly served. Internet speed is always below the signed value. Overpriced service for a below average performance.

I have Spectrum internet, TV, & now phone service with them. They have always been very responsive to resolving any issues that arise with any of my services. They are proactive in resolving problems & providing excellent customer service.

Tries to charge you after discontinuing service. They will LIE and say there will be no more owed. But then try to charge you later on. HIGHLY DO NOT RECOMMEND! They also have a lot of outages. Any other internet company is honestly better.

Spectrum's phone customer service reps were very helpful in walking me through what became a complicated mess of changing over providers on my Internet, cable, home phone and mobile devices. Especially when Breezeline and Verizon were testy and difficult to deal with to leave. Having Spectrum's customer reps based in the USA was a major plus! Love Spectrum's transparent flat rate pricing! Not a bunch of additional fees and taxes added to the bill when you get it. Had the service for 3 months now and it's been awesome. Should've done this years ago.

Two months ago I purchased a phone at the Holland, Michigan, Spectrum Store. During the purchase a store employee took my driver's license. He never gave my license back to me. He later messaged me and told me he had my license. I asked him to mail my license back to me. It has been two months and he has not mailed my license back to me. I called Spectrum and they told me they could not mail my license back to me. It is a 50 mile trip to pick up my license. I am a senior citizen and can't make that trip.

Flora helped assist me with getting my phone transferred and activated. She was kind, efficient, and quick on her feet. She is amazing! Spectrum is an awesome service to have. I’ve been a customer of Spectrum for over 5 years and will never look for another WiFi provider.

We have finally moved our phones to the company that has provided us with great cable, phone and internet service for many years. The transfer was great, and there has been no difference noticed from out Verizon service. Spectrum's customer service has always been easy to contact and very helpful when needed over the years. I would recommend Spectrum to anyone looking for great service.

Spectrum Sales Representative FLAT OUT LIED to us about availability, services and reception. We were told by the agent to CANCEL our A T & T account that we have had for almost 20 years and convert to a Spectrum Package which would provide much better service. We were informed that we needed to go to the nearest retail store which is over half an hour away to have our phones converted to e sim. They removed our SIM card and said we would be able to use them with the internet and we would have excellent service.

Overall a good experience switching from AT&T to Spectrum... Spectrum offered better pricing on our phone plans... They offered not only a better price for our internet, but gave us faster speeds as well... And they re-imbursed us for the remaining balances of our iPhone purchases to make the switch easier...

Had such an easy and smooth transition from AT&T! Everything was simple and transparent. I didn’t have to jump through hoops to get what I wanted. Thank so much, everyone. I appreciate the straightforwardness of the staff.

I wish I could give zero stars. I was a Spectrum Internet customer for over five years. While the service itself was acceptable, it deteriorated over the last two years with more frequent outages and noticeably slower speeds. What pushed me to cancel was the relentless price increases. My rate increased by about $20/month about three years ago, which I accepted. Then came another $15 hike last November, followed by a further $20 increase—bringing my monthly bill to $104.99. I found this price absurd and decided to cancel as soon as I received the bill.

When I called Spectrum I never expected to be treated with such professionalism. They were super helpful with researching the best internet plan for me, and helping transfer my phone from my current carrier. I highly recommend this company.

Switched from Verizon after 25 years because they promised to buy out my 5 lines up to 2500. We owed 2100 and they paid us 1390. After a few hours on the phone with customer service and escalating to leadership. They chose not to honor their commitment and not pay what was owed. This company is fraudulently offering services they do not follow through on. I will fo my year commitment and then I will literally switch to anyone else. If you are thinking of switching this is not the answer. Horrible experience.

I switched from AT&T to Spectrum and I have had no problems. I had three other services with Spectrum so switching was easy. The customer service rep had me going in no time and I didn't have to go to a store. I bought a new phone on their convenient payment plan and transferred my number without going to a store. Any time I have needed help with any of my services they have always been helpful and got the problem solved quickly. Would definitely recommend.

I am extremely disappointed with my experience with Spectrum Mobile. The billing practices have been consistently problematic, starting with an initial double charge for the service. When I initially got the service they charged me for the partial month I was already in. When my first bill came, it was for the full month of service for that same month I started. When I purchased a phone from them it was on sale and I chose to pay it off monthly with the bill. Had I paid off each monthly payment until it was paid off it would have been the exact amount as advertised but I chose to pay it off in advance. This advanced payoff was charged to my credit card. The amount I had to pay off was more than if I had just paid it off monthly for the next 5 months.

I was very Happy with the Service I received. The trouble we had was with Verizon not with Spectrum. I received all I needed to turn in some equipment and transfer my phone to Spectrum.

Easy and smooth to transfer to Spectrum. Like their quick service. I confirmed the service on Tuesday and received the SIM card the next Month. I had enough time to work on the transferring from my previous carrier. Easy app and clear instructions to follow on the activation.

I discovered that I was being severely overcharged by my previous carrier after having the service for over 10 years. Spectrum slashed my phone service and internet cost by 2/3's saving me over $200 a month for 2 phone lines and 1 gig internet. It is a 3 year price lock which will save me almost 7.5k over the next 3 years. Switching was easy thanks to the mobile reps. Once I got my transfer pin from my old carrier, it was smooth sailing from there.... Took about 8 min to port both numbers over and I was able to start making and receiving calls immediately. Thanks Spectrum!!

I have been very happy with all the Spectrum staff I have worked with while transferring my phone lines to Spectrum. The staff is friendly whether it was on the phone or in person and I feel that they’ve gone beyond above and beyond to meet my cell phone needs.

Very disappointed in switching to Spectrum - salesman lied about the time period for the prices, then told NO problem keeping your same phone number we will handle it - and then I get a BILL to do so...then they have rescheduled and my old carrier now is coming to set up my phone & internet I already had because Spectrum didn't know what they were doing in getting the number transferred...so much waste of my time! And their chat people have NO clue - want me to fix their mess they created with Centurylink...

The change from MetroPCS was pretty painless as the specialist did most all of the work. It was quick and easy and she was very enthusiastic about getting the job done well. I couldn't complain if I wanted to, nothing to complain about. I would HIGHLY recommend Spectrum, they've been great.

I had the privilege of talking Shayla A. She was both polite and knowledgeable. I felt very comfortable talking with her. I was so impressed, I had to make sure I wrote this review. Thank you, Shayla!

I tried using the website and on-line chat to transfer my mobile. I had an issue coming over from Verizon, but on-line chat wasn't available due to technical difficulties. After 30 minutes, I switched to phone support. It took over an hour for them to get the phone switched over. It was a very frustrating experience.

It’s been extremely frustrating and difficult. Once you are sold the service that’s it, it seems. Everything comes with poor instructions, so I found myself having to call customer support constantly for information. Getting someone to provide the phone buy back form and link as promised before day 30 has been a joke! I guess this is how they get out of not having to pay for the phones after they are activated. I don’t know if we will make it because Spectrum hasn’t or won’t provide the form or proper link for us to submit our form and paperwork on time.

Spectrum has given us great smiles. They took care of our main bills, phone, mobile, internet and TV for one monthly payment. That payment and more paid only for my satellite tv

Very disappointed with Spectrum Mobile. My price went up, and I still can’t get a straight, clear explanation for why. When I signed up, the rep made it sound amazing — like the service would be super fast compared to other carriers and that it was a “cheap” option. But in my experience, that was oversold and didn’t match what I actually got. What frustrates me the most is how it’s handled when you ask questions. It feels like they don’t really care, and you get bounced around instead of getting a real answer or a solution. Because of the unexpected price increase and the way everything was presented, I really do not recommend Spectrum Mobile.

It takes sometime to get to the correct person or department at Spectrum but after you get the right person it’s very easy to navigate. It’s only been 2 days since we’ve changed mobile service but so far so good. I will say I’ve been a spectrum internet customer for 24 years and the pricing has gone up substantially over the last couple years. I spoke to a customer service representative a few days ago and she said I could get internet service down from $90.00 to $50.00 for a year. I called back the next day and another customer service person in a different state said there is no deal and I can either pay the $90.00 or move to another carrier? After speaking to sales department I assume and bundled my internet and mobile they were professional and courteous. Hopefully we will be satisfied with both services going forward.