Spectrum Reviews

I recently added phone service to my internet plan with Spectrum through what was presented as a loyalty offer, aka 12 month promotion. While the price sounded good, the sales experience lacked transparency. The representative focused heavily on getting me to switch phone providers rather than clearly explaining the service details, including whether my internet speed or data would change after the first year. I was told everything would be outlined in a follow-up email, but that never happened.

Changing over from AT&T to Spectrum was seamless. Primarily because of the representatives who assisted me. Her name is Ashantee' (sp?) and her followup, knowledge, and professionalism was second to none. She should be commended to the highest degree.

Trying to connect my mother’s Apple iPhone to the Spectrum Mobile service was a nightmare. Their automated systems are worthless! They provide incomplete and inaccurate information. Don’t waste your time.

I ordered Spectrum on the phone. I was assured by the associate that any installer was coming and she waived install fee. Got an E Mail this morning that the equipment is coming through the mail. I called, there is no installer coming. My husband and I are 66, not into the modern technology. I would not have signed up for this had I known. She lied to me. I wonder what else she lied about, price is supposed to be 55 a month.

My experience with Spectrum was exceptional due in part to representative ** at the Spectrum store located at 523 Fulton Street in Brooklyn, NY. I mean this woman worked tirelessly helping me upgrade my service. I had various issues with some parts of the upgrade but ** fixed the problems. She presented promotions and offers being given by Spectrum which I liked and excepted. I also had some issues with address correction which she was able to correct. I am very happy with my upgrade. Anyone frequenting the Spectrum store on Fulton should ask for **. Nice, pleasant person.

Internet with Spectrum goes out every two weeks for longer than 8hrs at a time and I pay for 5g service. This has been going on for 5yrs. We want Verizon but we are in a spot that only spectrum is allowed. This is not right and if we had a choice, we’d gladly say good riddance to Spectrum internet and phone!

Very good service and helpful all the time and very helpful for me, and any questions I have, they answer right away, so for me everything works perfectly and thank you guys for everything you did for me.

I've been thoroughly pleased since signing up with them over two years ago. We switched internet providers (from AT&T) and have had no issues like we did before. We get better speed with a better price. Recently, we switched our mobile plan to Spectrum and are also very satisfied with the promotion we received. The service has been awesome as well.

The experience was great. After contacting the customer care unit, I was directed to the relevant department and it was a right call. The activation process took us 1 hour and 14 minutes. My Metro by T-Mobile was transferred to Spectrum before the activation was initiated.

Called in because my bill went up a lot in one month. After talking with three different, extremely helpful techs I wound up changing my phones and getting faster speeds and saved over $140 per month!!

Juan **, was very helpful. He had a lot of patience making sure, my services from the previous provider were transferred successfully. He was able to answer all my questions in a timely respectful manner.

I had the best experience I’ve ever had in a wireless communication store. The assistant manager, the floor lead, and the entire team were outstanding from the moment I walked in. Everyone was professional, knowledgeable, and genuinely focused on making sure my Spectrum Mobile service activation went smoothly. The assistant manager took the time to explain everything clearly and made sure there were no surprises. The floor lead was incredibly organized and kept the process moving efficiently while still making sure every question was answered. The other associates were just as impressive friendly, patient, and extremely helpful.

I switched to Spectrum provider. I wanted to keep my same number and had to do a Spectrum mobile activation. I called Spectrum to let them know that I still think cloud is something that brings rain and I needed help. Spectrum representative was very polite and patient. God bless her heart. After about an hour we still couldn’t get the Spectrum mobile activation generated. Then this kind representative said she would send me a Spectrum chat link to chat with another agent and she did. Issue was finally resolved. I give them both a High Five!

The internet sucks, so we decided to cancel, and that's when it all went down the drain. We then returned the equipment we had rented, one 2.5 router, and paid for the remaining services in addition to other equipment we could not find to return. Spectrum is claiming that we did not return the router and is only now contacting us about it. Spectrum has not attempted to resolve the problem they simply asked us if we had a receipt, and when we said no, that it had been 7 months, and that we had no knowledge that there were any issues, and so has not kept it and so they sent us to collection. As far as we're aware, they made no attempt to determine if we had returned anything or if the store still had it.

I had a very disappointing experience with this company. The service did not meet my expectations and the communication was poor from the beginning. I tried several times to resolve the issue, but I did not receive the help or support I needed. The process was frustrating and time-consuming. Based on my experience, I would not recommend this company to friends or family. I hope they improve their customer service and take customer concerns more seriously.

My CSR was so very helpful and even called me 3 days later to ensure all of my equipment and activation was delivered/and completed. The app was very easy to use for the activation as well. All in all very easy to use as well as saves me $150/month.

Switching carriers and transferring phone numbers was easy and quick. Steps were provided and easy to follow. Loving the monthly savings with Spectrum!

The speed and reception on my service is way better than when I had T-Mobile. I was suspicious at first with the “speed boost” thing with WiFi but I definitely noticed a difference. Not only that but the activation was so simple and the pricing is literally less than half of what I paid in T-Mobile with the same benefits.

Spectrum mobile is the WORST. Do. Not. Use. 👇 1. Three years ago I went IN store, paid off my phone to trade it for a new one. The employee paid off the wrong phone. There was "nothing they could do", I could upgrade that device (which wasn't mine) or pay off my phone also, and buy the new phone. So I left Spectrum. Now here we are. 3 years later I came back. 2 MONTHS AGO.

Great customer service and keep their word unlike t-mobile. 20 year customer they didn’t care about that. Just wanted to keep raising my phone bill. Promised to fix it but after 3 months they didn’t so I made the switch. Best move I ever made.

I had issues with the original SIM card, had to drive an hour to get another card. There was no other way to get a SIM card the next day, so the closest location was a long drive in the rain. Once I arrived at the store I was in and out within 15 minutes.

Buying a cell phone from a Spectrum store was very easy, I paid outright for the phone a nice samsung A16, as at that time with spectrum internet I felt a good deal, however 30 days into the plan I found I could save money with another carrier. Upon trying to add this new carrier I was told although I own the phone outright I could not change carries until I had the phone for 60 days with spectrum or the phone would be locked out of any service for that time. I owned this phone, so it was being held for ransom for the remainder of the 60 day period. Consider you bought a car for cash and were told if you didn't buy a certain brand of gas they the automobile shop would electronically lock your engine for a period of time!

Company doesn't keep word on phone buy out reimbursement. I spent $2125 to switch to Spectrum and they said I'm late. They give you 7 days which is impossible to do with 4 phones in different states. They know this. It's flat out false advertising and dealing in bad faith. It took days to cut over service. When phones were cut over all phone were unusable. Had to contact customer support on a friend's phone which took and 3 hours to fix problem. I was on the phone with spectrum rep as he cut phone over and I was instantly disconnected mid sentence. Clueless....

Spectrum needs to ensure seniors that SIM cards are already installed in new phones. Spectrum needs to keep their delivery promises. Spectrum does have very nice customer service representatives for assistance. Spectrum's first year free & new phone payments are great.

The cs rep was friendly, patient, and thorough. Explained everything, offered advice, and solutions to all my concerns. Didn't try to hard sell me on anything. Spectrum has worked hard to improve customer experience, and it shows. Time was I hated calling for anything.

Setting up new service was the easiest and quickest process I have ever experienced! Almost too good to be true, honestly. I needed service for my kids to have a phone and the deal offered right now is free service with internet. Turns out that my mother is paying nearly $100 just for Internet and wifi and Spectrum is charging only $35. I had no choice but to take the deal.

Great company with an amazing professionalism and ability to handle people. The knowledge and experience in technology is unsurpassed by the Spectrum technicians and clerical personnel. I am very happy to make this switch and I hope this transfer will last a lifelong opportunity.

Knowledgeable and very helpful staff made my new phone purchase and activation awesome! This is my 3rd provider in 30 years and by far the easiest and most pleasurable new phone experience I’ve had! And it’s free for a year!

My experience was great, completely satisfied. The rep, Christopher, was very helpful and made it easy to complete my purchase. Was able to take care of all my changes.

Spectrum’s customer service and technical support representatives are wonderful to talk to and helped me get everything up and running. Although it took several hours of waiting for their system to get back online, their customer service representative did a great job of keeping me updated. The service tech took his time finding the problem behind the inactive modem and then explained the cause before leaving.

Just when you think you have found a good alternative to Verizon because the salesman says there is absolutely no throttling going on and I would go from my unlimited program in Verizon to your Unlimited program. But of course as we both know now you're unlimited means for the first 30 gig only. That is not unlimited. That's what is called restricted. Your misleading tactics have left a bad taste in my mouth as a new customer.

I have both Spectrum internet and mobile. The internet installer even had to drill holes in an exterior wall. It was done quickly and professionally. The mobile service is excellent, and every call I’ve made to set up my mobile service (3 lines) has been speedy, professional and effective. The price is better than I’d have imagined. I pay (per month) $10, $35 and $0. Yes, zero for the first year on my third line. Spectrum saved me $75/month. I was paying about $40 for each line.

One of the customers service they call “solution department” the representative is very friendly and helpful. They solve my problem very fast and efficient. They are very patience and teaching me how to set up my new phone line service. Very clear directions and I just need to follow their guidelines to finished the setup.

Spectrum Mobile has been wonderful! Not only have they given me a great deal, they have helped the process of my switching my phone and number over to their services. I absolutely recommend Spectrum mobile to everyone looking for a reliable cell service.

I switched my mobile service to Spectrum. I had problems so I contacted reps multiple times. Say they're working on the problem but I still have no mobile service. Was charged for the service in advance and still the problem hasn't been fixed.

The Sales Lady was super nice and kind. She was very patient. She explained step by step of the new plan. She made the process very pleasant. The price of the new plan was great. The new phone comes with this plan was free of charge. Only had to pay the sales tax.

Terrible customer service, everyone needs to be trained in customer service. Be up front with customers and have the right attitude already, customers customer comes first always, went to the store several times with different questions.

We moved 2 formerly Verizon cell phone accounts over to Spectrum. It was an emotional difficult decision but financially we just could not stay with Verizon. We were with Verizon for 21 years and while they aggressively courted new customers with great incentives they did precious little for our legacy account. Finally, at my husband's urging and taking the initiative we made the move. Our initial savings is $1,200 yearly. $100 per month.

Friendly and helpful, very patient and provide helpful insights. I would highly recommend friends and family members to Spectrum for their mobile use whether it's business or personal use guaranteed satisfaction.

The salesperson was very helpful, nice and seemed knowledgeable. But as of the installation, it was one problem after another. Multiple and confusing emails that depicted different $$ amounts were due; no instructions or explanations of the equipment; challenges with the phone and internet workings, and I could not get logged on to the website or App. Finally, when another tech came to port my old phone number to new service, he walked me thru some issues, finally got logged on, and got some instructive emails from an agent via phone, things have at last calmed down a bit. Although I must say I dislike your remote control and suggest you find a better version to help your customers.

Inexcusable customer service. Even when phone call conversations are made and being recorded the customer is told they can’t find it (conversation) or no that’s not one of our promotions, etc. I specifically stated on first call to NOT make any changes to plan and would be calling the next day when more time was available as you want a very long time in between each person transferring the call. I called back the next day, agreed to a plan and everything was working as it should until I clicked on their emails that were legit - needed to upgrade equipment. Turns out the email reverted plan to one I specifically said NO to. I called again and after 2+ hrs with customer service and asked for a supervisor to review these calls. Was advised would receive a call back from a supervisor within 48 hrs. It’s now been a WEEK!

Went in to Spectrum to check price and difficulty of changing to Spectrum. Technician made it appear simple and price was good so we changed over to Spectrum while we were there. Self installed our modem and set up our internet easily. No problems. Good transition.

Spectrum people live in some kind of bubble. They all find it very hard to believe that some of us have poor or no cellular service. They try to help and keep asking, “Do you see 4G or 5G?” Hey, I’m happy to get a tiny bar over on the left. I might be able to get 911!

Cancelled T mobile after 8 years because there home internet was inconsistent. It would freeze or drop out. Their prices escalated and despite numerous attempts to find an affordable alternative- I chose Spectrum. It was easy and fast to get my home internet set up and my phone on their service.

Switched over to Spectrum mobile for a much better price than T-Mobile and the switchover was quick and easy using Spectrum’s website instructions and some help from a Spectrum tech specialist who provided guidance for the final phase.

I was conned into doing a mobile buyout program moving my services from T-Mobile to spectrum and was promised I would be reimbursed within 48 hours. They said that I opted out out of the buyout program and that’s the only reason that I switched services. Now it’s gonna take over two weeks for me to get my $800 refunded.

I really recommend this service. It is very great service to have. I am very very very happy with the service especially the price is very reasonable. I really recommend it for everyone to get it. It's been great.

Very easy to switch over. The customer service was great. Our representative was very clear, easy to follow instructions. She was very patient. We were switching two phones over so we had to do one at a time.

I recently switched my cell phone service from Metro PCS to Spectrum and decided to keep my device. After receiving my Sim card in the mail, I called Spectrum mobile support to get them to help me activate it. I was transferred to Fernando (I think that was his name), and he was the best part of the process. He was absolutely amazing and freakishly, but refreshingly, patient (LOL) with me while guiding me through the activation process.

The transfer and activation of three iPhones and an Apple Watch took three days, with multiple contacts via the website, email, and phone calls. An exhausting process that left a very bad taste in my mouth.

Easy to transfer over and great customer service. So far the service is far more better than AT&T. Love it and would recommend it to anyone looking for better customer service and quality. Only thing is my home internet is still messing up.

Spectrum mobile and internet has Great customer service, they are easy to reach, reliable, friendly and helpful. They walked you through the steps of changing phone carriers and went over my phone plan and options. I felt confident and happy with choosing spectrum. It went well the whole process. Highly recommend this company for phone and internet.

Jo & Liz at La Quinta branch super helpful, tech savvy, quick and exceptionally good to interact with! Spectrum offered a great plan for broadband and mobile, swiftly transferring the mobile number from our previous provider.

Upgrade phone. My old one was junk and I was with T Mobile. Went in store to make my purchase. Agent that helped me was very knowledgeable and bundled my services. Got to keep my number and switched my mobile service from T Mobile and now I am saving $120 a month by making the switch. I had internet only with Spectrum and I am saving a lot by switching to Spectrum. So glad I went in to the store to make purchase.

I wanted to switch my mobile phone service over to Spectrum and continue having the same phone number. But I'm completely phone tech illiterate. So I was terrified of having to setup and activate it on my own. Everyone I spoke with via telephone was super friendly, polite and didn't judge me for my lack of phone knowledge. They were all very patient when trying to help me. Once I got the correct information I needed to switch over, I decided to just go to the local store/office. The young man that assisted me was just as nice and polite as all of the people I spoke with over the phone. He had done everything to even include switching my SIM cards for me. And though he was quite a bit younger than me, he didn't make me feel stupid for not knowing what to do with my phone.

I like the cell phone shipped, exactly what I was hoping for. It came on time and same day activation. I am excited. I will recommend a friend and neighbor to try the Spectrum cell phone.

I signed up for new internet & cell phone service once I moved to my new place. Everything went smoothly from picking up (my choice) the modem & bringing my own cell phone device to the mobile service.

I went in looking to upgrade my Apple Watch .. Austin knew nothing about them. Gave me misleading information. Didn’t have any watches in stock. Didn't even have a charger to charge my watch I had on my wrist!

I’ve always have a good experience with Spectrum customer service, however, Jason was truly a gem. He literally held my hand through the process of contacting my old carrier and kept me calm with his great sense of humor. Even during the most frustrating parts, he stayed upbeat and personable. He didn't just finish the job; he made sure I tested everything so I felt 100% ready to go. I had a really great experience!

My experience with Spectrum in South Portland was amazing. The Manager Kyle, assistant manager John and the customer representative Andrew were the best service I had in a long time. From the time I checked in, I was greeted with such a nice hello. The sincere enthusiasm to answer my questions and make my welcoming as a new customer was wonderful. The follow up with emails were great. The whole experience was extremely professional and it made my day enjoyable. I even took a friend there the next day to sign up as well. She was amazed at the great customer service she got. I give the customer service an A+.

Well I got new internet services with you and the woman had hung up on me on purpose and took all of my cable and my cable box off of there and shut my cable box down. Did change it to my account without my permission. Stayed on hold and I'm not exaggerating for 5 hours with four different people the first day and then three different people on the second day. Nobody can answer my questions on the first day when I asked why these changes was made without my authorization. I think they should be fired the woman that made changes without my authorization.

We had Spectrum internet in 2024. It would disconnect all the time. I decided to cancel Spectrum and get Socket because Socket had fiber. I called Spectrum to cancel in October 2024 and they kept me on the phone for 45 min. trying to get me to stay with them. Then they switched me to another department and another 20 min. arguing with them. Finally, they said they would cancel. About 6 months later, Spectrum said we owed them for like 4 months of service. I spoke to their Administration and she said it was taken care of. Now it's March 2026, and they have a collection of $205, they say we owe. Haven't heard from them for like a year now, all of a sudden we owe $205. This company is horrible! Do not trust them.

T-Mobile is so much easier to set up. Spectrum delivered the equipment late and it still doesn't work well. So now I am waiting for a technician to come to my apartment. I had T-Mobile up and running under 5 minutes.

I wish I could just how absolutely excellent my shopping experience had been. I have loved Spectrum for a long while now, their services, products, and prices. Way to go!! Free service for a year. Only $22 per month.

I was offered a trade in credit for my current phone because based on the IMEI#, my 2021 Moto Stylus was not compatible. Now they already knew what phone I was sending in because they had the IMEI#. So I agree to purchase a new phone and get a credit for my old phone which was in excellent condition!! When they get the phone, they renege on their offer and then offer me ZERO for my old phone and then state they will mail back my old phone and will include material to mail back the new phone. Are you kidding me?? I have already moved my number over and cancelled service with my previous provider!!! I did everything right and now you are pulling out on your agreement??

The service and the support were awesome! Charles and his team helped me solve my transfer phone number and they made the experience go well in a friendly and professional manner. I appreciate all the help from the store including the inviting environment. Thank you Charles.

My bill for 2 phone at tmobile was 180 a month, I went into a Spectrum store to see the price for our 2 phone and found out one of our lines would be free for an entire year! My 12 year old daughter wanted to keep her phone however I wanted to upgrade, unfortunately they didn't have the phone I wanted in stock and I was leaving for vacation in a few days. I was told to wait until I returned from vacation to order the phone so no porch pirates picked up my phone. My new bill is only $30 until I get my new phone!! Win win for me.

I am very pleased with the customer service I have received from the Spectrum in-store service representative as well as the over the phone CS and the install appointment. I am more pleased with the affordability that spectrum is currently offering to combine Internet and mobile for one set price and within budget being that I am on a fixed income. So far this is an unbeatable deal and the service so far seems to be working. This is only my second day with spectrum and so far so good.

We have been Spectrum customer for more than 15 years. The area we live does not give me another option for the internet service. All these years, Spectrum only interested in hooking the new customers with 'so called promotion' price, then jack up the price. Every other year, if I did not want to add more services from them, I had to cancel my internet service for a period of time, then sign up again in order to get the new customer's price/or a 'promotion' price even they always advertise widely that ‘You’ do not need a contract. Their Customer Service was always worthless and very rude. My most recent experience with them was that I signed up with a two year 'locked in' price in Feb. 2024.

I was overwhelmed about switching from 30 years of Tracfone to a new provider. I had researched all the major providers for a couple of years now, but never felt it was the right time or deal ($) to change. I had been in contact with Spectrum to negotiate my account with them to reduce my monthly bill. I was able to do so and was then offered a deal for adding their mobile.

We were in the middle of moving all our services (TV, Internet, Phones) to Verizon which was a total disaster. They failed to transfer our phones and actually left us stranded for 4 days without any functional phone service. Spectrum came to the rescue, got us up and running with all our services in a super professional and effective manner.

The mobile service is horrible! It deserves minus 5 stars!! I only get one bar at most no matter where I'm located. I have difficulty connecting to websites and when I finally am able, it's so slow or it freezes due to "network" issues. It's the same on iPhone and Android, all three of our lines have the same issue. Their technical support does nothing to try and fix the issue. I regret leaving my old provider for this promo deal, now I'm stuck with horrible service. So disappointed with Spectrum mobile.

My tech supporter was Travis yesterday, who spoke clear American English with no foreign accent, patiently listening to my situation while out of state away from my Spectrum home internet, understanding my situation with poor T-Mobile cellular service at this vicinity. With his professional help and a 3-way conference call to my wife (T-Mobile “plan manager”), both my iPhone and iPad were switched from T-Mobile cellular service over to the Spectrum Mobile cellular service, while I remained at this rather remote rural area. This has resulted in much improved voice phone call quality, with a consistent conversation ability not experienced with T-Mobile (unless I drive into town near the interstate highway, or sometimes going outside the front door of this house seeking a decent signal strength).

I was given misinformation, and I was not refunded my money. It was only credited to my account. I felt that was wrong because it was on your end that the mistakes that were taking place. I was being told different things from different associates. I spent two days on the phone about four hours. Total waste of time.

Thanks for the service you have given me. I love it all, great internet, great phone service overall, no complaints about anything, it's all been fast like I wanted, love everything about all of it. I don't think there's anything you could do to make it better.

Registered at local home show to set up internet service with Spectrum and provided a $20 deposit with a CC to the salesperson who scheduled a tech for the install. When the Tech appeared, he had nothing reflecting that he worked for Spectrum - no name tag or company shirt, pulled in our driveway in a minivan with no signage, and when I asked to see a copy of our order, he shared he had no information with him. So we elected to cancel the installation. We contacted Spectrum, as directed from the salesperson who signed us up, to cancel the installation and service (no service or work was performed) and secure our $20 refund for the deposit.

I was very satisfied that I purchased a phone with Spectrum and was very easy to set up. I regret not doing this sooner and the price is just decent. I’m in love with my new phone and plan. Setting it up took about 30 minutes, very easy.

Although there have been consistent outages, I don't think they're totally Spectrum's fault. One for sure I know was a power outage. But I can say, when there is an outage, communication from Spectrum is fast and consistent. Other than that, the customer service has been excellent, which in my book, goes a long way.

The representatives I've used have always been extremely friendly and helpful. They go out of their way to make sure everything is taken care of and I've never waited more than 2 minutes to speak to a representative.

Where do I begin. I had a rep tell me my email and number wasn't on the account when it's how I logged in and communicate on a daily. Then the next day everything was good again. I don't know. I wish I could remember the associate I talked to that day. She was going to close my account if I kept talking to her. Oh yea y'all didn't even send me the phone I wanted. Just a sim card.

Spectrum has been excellent. We were with Verizon for 20 years and they really became an issue for us the past couple years. We went to ATT, which had great services, but they allow 3rd party retailers that say they are ATT; however, they are not! They are running a scam, plain and simple. ATT was gracious enough to help us terminate and if they treated us right, we still would be giving ATT a shot... However Spectrum we took a look at and the services, price, and especially the Customer Support and HONESTY had us locked from the start.

Customer service was great! I bought the galaxy S25 Ultra. I love it. Was extremely easy to transfer data from one phone to the other in a matter of about 15 min. Coldwater office is where I went. In michigan

Every representative that I talked to was extremely helpful, knowledgeable, and went above and beyond to help me. I initially needed help with my bill and that was resolved. I transferred phone lines and they made it easy and smooth to transfer.

I brought my own device over when I switched to spectrum and I chose to keep the same phone number. The process was easy and seamless with no issues. The representative was friendly and knowledgeable.

We transferred mobile service for 2 phones. The process was easy and quick. The salesperson at the store provided all the information we needed to make the best decision to save all the money we could.

I went to Spectrum local store in pasadena. Very friendly specialist and professional service. I have great experience, and I wasn't expecting because other carrier service I encountered before. I have no frustration when processing my phone activation.

Have been trying to cancel my service for over an hour after our internet speeds dropped dramatically and no customer service member had made contact until after the hour at 8:30pm. Then they pushed me to buy more of their services. 10/10 DO NOT RECOMMEND SPECTRUM.

If you have internet and Spectrum TV and you tried to get your mobile phones, one will be free. Make sure they do it because they charged me $60.00 for both lines. It's a pain in the butt to go through all this. And get a ticket to change it. Which I am still waiting on the 48 hours once I got my ticket.

Fantastic customer service and great support. Everything was exactly how I needed it except being able to keep my old phone number. But not too bad considering how complicated my issue was. Shout out to Jay, he was fantastic!

Spectrum has seemed like a great option to me. They're friendly when I have a question, their prices are fantastic, their response time is fast, and I get great promotions for being a customer.

Switched my phone service and it resulted very convenient, easy process, and saved money on my Internet, cell, and land line. Had no issues with my previous provider but the savings made me make the switch to Spectrum

We had a fantastic, professional man who helped us, we changed our internet service and mobile from AT&T to Spectrum. We live in a rural area, and the service is of better quality and faster. We really appreciated Brandon for such great service

Do not waste your time with Spectrum. I have now made multiple phone calls to them because I continue to be charged after I cancelled service. Spoke with them in December because I'd decided to bundle my internet with my phone service. The gentleman said that because my billing cycle had just ended I'd be locked into another payment BUT he was going to knock it down to a lesser tier so I wouldn't be charged the full amount. I thanked him and verified that I would not be charged again after that final December payment. He assured me that it would automatically cancel unless I specifically told them I wanted to cancel. Well guess what...I was charged again in January when I wasn't supposed to. Was sent all around the organization and told that they didn't see anything in the call notes about cancelling service, just a downgrade.

The equipment arrived. I set it up immediately. I had two yellow cords. The first one did not work. The second did. I used the short one by mistake. Other than that I took my time and done it right. I'm glad that I signed up for Spectrum internet. Thank you.

I spent 5 mornings--Feb. 19 & 20, then Feb. 23--25, 2026, trying to get Spectrum to unblock my bank's security codes, which had to be sent via text to my iPhone via Spectrum Mobile. Their phone center technicians are clueless, giving this customer 1 dead-end fix attempt after another, then silently switching me to another department not even relevant to the situation and who don't know why you're switched to them. Other times they blatantly put time on hold (while they say, they're checking with their Supv) for 20+minutes and playing their stupid music with self-serving announcements, only to have the line go dead because they know they can't figure the problem out.

Representatives don’t care about the customers' satisfaction. They care more on making a sale for a commission. Very disappointed with Spectrum and I will NOT recommend this company to anyone.

I would like to formally escalate a complaint regarding my recent experience with Spectrum. I strongly recommend that others avoid using Spectrum’s services based on what has happened to me. I originally placed my order online, but when I visited the store, the salesperson altered the details of my plan without my consent. This has caused significant inconvenience and frustration, and I feel that I was misled during the process. Additionally, my support ticket #** was closed without any resolution, explanation, or follow-up. This is unacceptable, and I am requesting immediate assistance to correct the issue and restore the terms of my original online order.

We had Verizon for 30 years. The very high bills were killing us now that we are retired. Spectrum was able to combine Internet, TV, and mobile service all for the same monthly fee I was paying Verizon. It was a good switch for retired people.

I went to Spectrum with the intention to lower my overall bill. With the bundle I switched to along with moving mine and my wife's cellphones over to spectrum we saved 45%. Staff was great and made the switch very quick and easy. Highly recommend.

Switch to Spectrum from Verizon. Saving a lot of money. Spectrum paid off existing phones up to 500.00 per phone. We got 2 lines free for a year. Essentially saved over 170.00 a month from what Verizon was charging.

I highly recommend switching to mobile and internet especially if there is a deal going on. My credit is terrible and I received my equipment with no down payment. I was also able to switch my mobile phone carrier for free in less than 30 mins because Spectrum offers a virtual sim. My signal is better than my old carrier and my WiFi and phone bill equal the payment of my old phone bill together. Hopefully that makes sense. All zero down and affordable monthly payment. They mail the equipment and are available chat, phone, and probably something else. The wait time in the phone is less than a minute. You can tell they invest a lot in making sure consumers have a good experience. Before I forget I also got a battery pack with my equipment so in case of an outage I will still have internet for some time. I work from home and I never experience any lag even though multiple devices are connected. This has just been great.

Switched mobile service from T-Mobile to Spectrum. We went to Matthews store where we worked with Noel. He was dealing with 2 barely tech literate older folks, and his patience, friendliness, and professionalism were all above and beyond. We had trouble remembering passwords, and other security measures, plus T-Mobile, customers for 32 years, weren’t overly helpful. He worked through his lunch break, and for about 2 hours to get us set up with new services, and devices. Truly an employee to be proud of.

As far as streaming services that was fine I enjoyed Spectrum. But as far as the billing that's another story. I had to cancel my Wi-Fi and streaming because I was moving and Spectrum did not offer service where I was moving to. I had to switch to AT&T by no choice of my own. Spectrum Will NOT prorate in the middle of a billing cycle. And they are very adamant about that and they don't care if you are not getting Services anymore, which they did not offer to where I moved to, I have to pay for 16 days of service that I am not receiving.

Got a great deal on two lines with ample mobile data and unlimited talk, text, etc. The process was extremely simple using the instructions provided online. It was easy to port in 2 numbers as well as activate them on the account with the Spectrum.

Very nice representative. Glad I switched. My son and I enjoyed talking to the representative that helped us. I plan on getting two more phones and lines and Internet service added. Plan on going back in two weeks.

I was charged multiple times for the activation device. When asked if it could be corrected was told to contact my bank. It's been 3 weeks and the multiple payments was not added to my statement. I have no idea where my money is at.

I have been with Spectrum for over 4 years and every year the price has up substantially. I'm a senior and to keep cable, I'm forced to take on a full time job.

I’m felt less me I should have been given at a bill credit after such a horrible expert, one of the reps I spoke with apologized, however that doesn’t cover. I wasn’t able to use the phone. Thank God I still had my old number and hadn’t turned it off yet!!!! Terrible service!!!!

Everything transferred just fine, had no issues, it may took long but that was expected. I bundled up with cable and wifi now have the phone and great customer service. I would totally recommend others.

Called customer service yesterday and unfortunately forgot to write the name of the person helping me. He was GREAT... Answered all my questions and very helpful in everything. As for the Spectrum location in Trinity Fl. was not very helpful about lowering your bill, they want to just sell getting you to get their cellphone through them.

Devon ** come to my house Saturday for Internet problems that I have been having for two years with my Wi-Fi. I have called numerous times. I bet you 50 times the manager come out here and left me his card and phone number. Told me to call him if I had any more problems, which I did, he would not even call me back or answer his phone so I don’t know why he left me a business card but after numerous people coming out, Devon come out after two years of problems completely be wired. Everything fixed everything it works great I don’t understand why he is not a manager or a supervisor.

I’m just overwhelmed with the quality and convenience of spectrum service. It’s comparable with Verizon services but easier to navigate the website and application. What really matters is that I save $200 a month on Spectrum over Verizon. Frankly, Verizon simply tries to upsell with nickel and diming every aspect that they can. Not throwing shade just fact.

I have never experienced this degree of nightmare involving electronics. What was available to me was limited & not being versed in that world. I found instructions and assistance less than helpful. The questions on the evaluation are misleading. It's not that there were choices to do thing but my abilities to use anything I chose was limited to my conditions. I'd write more but I can't tell you how many times I have repeated myself to many layers of management. Maybe more in next life form.

The reps @ Spectrum were & always professional!!! I am so sick of AI already, it felt wonderful talking to another human being. The interaction was spot on, trust me l love gadgets & hi-tech. But nothing beats good ol fashioned doing business with REAL PEOPLE.

Having to help our loved ones in their older years it's nice to be able to rely on mobile, wi-fi, and cable services from their areas when we visit or stay awhile. My hubby needs RELIABLE wi-fi for his telecommuting needs. Mom NEEDS to have her GAME SHOW NETWORK channel and we DVR America Says & Chain Reaction. Hubby and I NEED our FOX NEWS and FOX BUSINESS channels. We ALL LOVE the Hallmark mystery channel & TV LAND to DVR, "Everybody Loves Raymond". We also have/had Spectrum when his dad was alive. He LOVED Westerns. Thank you for your diverse services.

Spectrum has been one of the most dishonest and chaotic companies I’ve ever dealt with. I asked for their 1 Gig internet plan from the very beginning, and instead of honoring that, they kept trying to upsell me slower speeds at higher prices. Even when I made it clear what I wanted, they ignored it and pushed plans I never asked for. They also made a clear agreement with me on a recorded call, then completely ignored it. They added charges I never approved, refused to honor what they promised, and every representative gave me a different excuse to cover up the mess.

Even though the store was extremely busy, we didn't have to wait as long as expected and Justin was so experienced that he made our transfer of service to Spectrum Mobile that I highly recommend them. So far, no interrupted services, smooth transition. Very pleased so far!

I switched from Verizon to Spectrum and The process was a breeze except my son’s phone was either too old or something with his phone just wouldn’t connect to cellular data. Samsung A50 (it's old, he didn’t want a new one) so customer service spent a great deal of time trying to get it to work and we decided to go to the store to either fix it or get a new one, the rep at the store was fantastic, we actually had a used iPhone at home so I brought that just in case we couldn’t get the Samsung to work, we decided to try the iPhone and it works beautifully after we switched the SIM cards.

The agent was amazing. She knew what we needed, gave great suggestions and did all the transfers for us. We appreciated this because we are elderly aged 86 and 89. She also saved us money by combining our phones with Spectrum.

This supposedly easy installation appointment was ended up being and all day and into evening nightmare. Technician did not know what he was doing. I was promised everything would be working like before I switched to Spectrum - but not true. He did not know who to bring my internet to my sound bar. He left me with having to tape up my wall plate to the with tape because he pulled the plate off the wall instead of unscrewing it and left it dangling. The second tech sent out keep me waiting from 4pm until after 6:30 pm. He was late because he stopped to eat supper - and did not bother to let me know after receiving message he was on his way. That was over an hour after telling me he was enroute.

My experience with Spectrum has hands down been the best experience I have ever had switching phone/internet providers due to the personal service I received from my salesperson.

I wanted to transfer my number from ATT to Spectrum. I was on the phone for 2 hours with Nari, she erased my esim, did a factory reset, did some other things to my phone except activate it. I'm left without service and I'm locked out. I have to wait 48 to 72 hours to get my phone unlocked. I went to the Spectrum store the next morning, they gave me a new Sim card, phone was locked. Lady told me to go back to ATT to unlock it. I went to 4 different ATTs no one could help. My number was transferred successfully though. I was on the phone with Spectrum while at the ATT store and the agent helped me and gave me a link to unlock my device online. But I still have to wait 48 to 72 hours before I can do anything with my phone. And yes my phone is paid off.

Very helpful and knowledgeable staff. Moved from Verizon since we had Spectrum internet and could save big money by bundling. Moved 10 devices and probably saved at least $400.

Spectrum is the only provider for WiFi, TV and Mobile that genuinely cares about quality Senior customer service in 2026. It is so refreshing to have people who really care and treat you with respect, courtesy, compassion and enduring patience. Thank-you for being the best.😊

Wow… my transfer over to Spectrum Mobile was a breeze. My rep was professional, knowledgeable, and helpful. She answered every question I had about the transition of service while being patient and kind. Transferring with an eSIM was super easy to navigate through the spectrum app. Much easier than I anticipated. So long, Verizon with your overpriced, convoluted plans and bills. I’m never going back….seeing absolutely no difference in service with spectrum mobile!

I switched to Spectrum for internet, tv, home phone and two cell phones. I had been using ATT for 25 years. I no longer want to support a company that supports Trump- MAGA republicans. The price is great and I’m saving $240 a month by switching everything. Thank you for sending such a lovely person to my home to help me make the switch.

Great service, easy transition.. Very professional and provided much appreciated savings. Answered all questions with details. Couldn’t be happier with our decision to switch.

Switching to Spectrum Mobile the last step in changing my TV plan. The rep gave me a total cost for my new plan including mobile and I agreed. We got through everything except the transfer pins. She told me it could take some time and she would call back in 48 hrs. She never did. After waiting an hour for her return call I called Spectrum. With the help of the rep in Florida we were able to complete the transfers. The 2nd rep was exemplary.

Ms ** was nice and knowledgeable about the services. I was very pleased with services and so was my son. I came there to pick up equipment but she informed me about the mobile services and I just couldn't pass up on the offer. Plus my son was in need of a phone. Everything worked out lovely! I would love to be her costumer again.

Very good customer service! Amazing tv & mobile service deals! 10/10 would recommend Spectrum! Any issues they are willing to help, very patient! Staff are great!

The last time I had Spectrum, they promised a lot of perks if I stayed or came back. Nearly every perk they promised if I returned was a lie, when I came back to them they did not honor anything they told me they would. All lies.

Great customer service by agent Trell. He was patient and thorough. He is a great asset. Very personable and built a relationship with me, the customer. Setup was flawless, no issues.

I recently upgraded my Spectrum service to include streaming, the representative. I talked to explained all the added features of this upgrade and the benefits of switching cell phone carrier, which was the easiest process ever. It was nice to talk to somebody that knew what they were doing.

Cannot complete the buyout portion of existing contract in order to facilitate a buyout from the previous phone company. Spectrum only allowed 23 days to provide a final bill from our existing phone provider, although the existing provider requires four to six weeks to finalize the final bill, then will only mail to the address of record. The previous provider was one of the leading mobile phone suppliers in the country.

When transferring carriers, don’t do it by phone. Take it to a Spectrum store. Had to start contacting original carrier to get pin and account numbers then call Spectrum then call back original carrier to unlock then try to take phone apart. Was instructed to use a safety pin, paper clip to remove SIM card, total frustration cradling my landline and working on cell phone at the same time.

I am very happy with my new mobile service from Spectrum. The specialist had me connected and my phone was active less than five minutes from him activating the SIM card and placing it in my existing phone. It works everywhere that my Verizon phone does with the same call quality and signal strength as my Verizon phone. So, you want the same quality of mobile service for way less cost than Verizon, try Spectrum mobile!

As with many companies, the sales force has little if any knowledge of the capabilities of local service offices. I've been sold and enrolled twice for mobile service while requesting a fiber connection. Both times, I was later informed by Spectrum that fiber service is not available. This time I was further encouraged by the fact that Spectrum has already installed fiber a short distance into my development; but stopped at the first few homes. I don't like being teased...

The whole Spectrum Mobile experience was great! From ordering my phone, shipping to activation, the process was fast and easy. The mobile device has great service coverage as well!

Working with the people at Spectrum in Ludington, MI was so easy and made getting things switched to them so much easier and nicer. It is a huge comfort to know that I can just go to them if I have any internet or mobile problems and talk to someone in person. Plus I get much better cell service now than I was getting before and can reliably get ahold of my friends and family when I need to.

Absolutely amazing, the customer service agent who helped my wife and I this past Saturday was phenomenal. He answered all of our questions, helped us to understand the services and helped us save money.

I'm very happy with Spectrum's rates and service. Spectrum offered a lower rate for internet and mobile service than ATT and the customer service is friendly, professional and they don't try to upsell you with confusing schemes like ATT. The internet speeds are better for the price and the mobile service is good so far.

I am very pleased with my recent transfer from another cell carrier to Spectrum. I was quite anxious, when I thought about the last time I changed cellphone carriers. I was only allowed one port and after signing up with this so called senior company, I did not like the service because I could either have a discount on text or calls and I wanted both so I decided to cancel the service and at that point, went to a reputable company and found out that I could not port my old number twice. And had to get a new number, and it was a nightmare. But this transfer to spectrum has been so easy. They ported the number for me with no problems. I have plenty of unlimited data and it's just a very reasonable price. So I am very satisfied with my decision. I've had the internet service with spectrum. For many years and now I have all my eggs in one basket, my internet and my cell service.

After a massive iceberg fell off the eaves of my house and smashed the Starlink equipment, we decided to see what our other options were. I discovered Spectrum -- after speaking with them, I switched my internet and cellular phone services. Not only did I save $200 a month, but the service I receive is no different and even better. Time will tell if there are any issues still hidden, but I haven't experienced any to date. I'm glad I switched.

Great customer service. Very eager to solve my concerns and help me with a solution. I talked to 3 representatives and they look for a solution to my problem.

I had Charter/Spectrum since it was Roadrunner. 21 years I had them. For over a year after I upgraded to the 1 gig speed service we had issues. Could never get the speed they sold me. They kept making excuses and blaming it on my computers etc. Finally they found out that when I upgraded they were supposed to provide me with the correct modem, but they didn't. So they did that and the speed was there. Did they offer to compensate me for the year I paid for 1 gig service?? No they did not.

The phone help is great ....Once you are actually able to reach them. As most tech companies, the attempt to direct you via a robot - AI operator fails miserably. Overall, great phone coverage and service so far, really like my Pixel 10 phone too.

I love Spectrum Mobile, I was skeptical at first but I got a brand new iPhone 17 pro, and transferring my number was the easiest time ever. Didn’t even have to call for help. LOL.

Not a good Company. Charges fees. Service sucks. My internet is always going out or slow. They never help...just give you the runaround. They used to be a little better but just really stink lately.

The hardest part was decided which deal to take The process was fast, easy and understandable. Just plain and clear I like that. Customer service was knowledgeable and friendly. My phone came in 2 Days. I would recommend spectrum to my family and friends.

It took a while to complete my activation but it wasn’t the fault of the Spectrum agents. They worked diligently to get the issues resolved and phones activated.