Spectrum Reviews

My niece lives over the line in Pasco County, and there's an office around the corner versus sending her to a distant office in Tampa and taking time from her day to go to the bad parts of town. I then asked if she could return the boxes to her local office. "No, they need to be returned to the BH Office in the same county because our inventory control system will lose them, otherwise and you'll be billed for the equipment." Seriously? They have bar-codes and can't manage their inventory correctly?

"Can't you just return them to Tampa?" they asked. I explained for about the 4th time that I'm calling from New York. I'm not there, and their process was ridiculous. They finally suggested they could send out 'shipping labels' to return the equipment to their Hillsborough County offices. I agreed and gave them my niece's address in Pasco to send the labels so the equipment could be returned. Easy task. Guess where they sent the labels?

If you guessed to my New York address, you're right. So I called, ranted about how stupid this was and that I'd given them the correct address to send it. They assured me that the labels would be shipped to the address they had on file. It takes them 5 to 7 business days to generate a mailing label and send it. That was well over two weeks ago.

If you guessed that my niece hasn't gotten mailing labels yet, chalk up one more for yourself. Instead, I got a note from them indicating that my credit balance would be returned once I gave them back their router and modem, and citing their Tampa only addresses. I called and spoke to a manager at Bright House and described my experience to now. This will have been the third time that they'll have tried to send mailing labels and not be able to handle this simple of a task. It's little wonder that the HOA removed Bright House as their provider in that community. There's been no physical damage, but if anyone wants to discuss the pain-and-suffering associated to being a Bright House customer and dealing with their lack of ability to handle a simple transaction, please feel free to let me know.

They finally sent a "supervisor" after probably over 50 calls to so called techs, he promised he would monitor our service and let us know. Once again no one called back. We got a $50 dollar credit for over 8 months of horrendous service. The people answering the phones seem to be doing the job, the problem lies with the management not returning phone calls.

I explained that I have not lived in the home or ordered service nor was I under the impression that it was seasonal. I asked how long I had service with Bright House and she indicated since 1980. I indicated that after over 25 years, and they cannot do something about this situation. She said, "Did you call when you first got the bill, maybe we could have…" at that time I cut her off and said, “When I first got the bill, I just got the bill today, it indicates previous balance of $0, paid $0, total current charges is $194.06.

Then she repeated that it was policy and she could not do anything, perhaps she could waive half of the bill. I told her that was not agreeable with me and I wanted to speak with her manager. I had to leave a message as he was away from his desk. When she put me into the voice message, there was no mention whose voicemail this was or anything, so I left my name, number, account number and brief description of my problem. I have not heard back as of 10:00 PM tonight.

I took out the cable box for the TV, but would not take the modem for my computer, or the wire under my rug out. When I called, they said they would come the next day, between 10-2, to pick up the modem, and fix the carpet. No one showed, so I called back, and they told me they were not coming back to my house, and would not remove the cable under my rug, because if they damaged it, they would be liable, so keep the non-working modem, and have a nice day. I am an elderly, and I am trying to find out if there is somewhere I could lodge a formal complaint, like the Department of Public Utilities. How about emotional damage? I have a lump in my carpet, and it makes it difficult for me to clean it. Every time I see it, it burns me.

The install looks terrible. He walked the line over our house and down the front and into the bottom middle front of our house and left a mess for us to clean up. That's not even the bad news. A couple of days went by and now our roof has several, at least 4 leaks, (it had none before this). So I called Bright House and they sent out Knight Enterprise to check it out. I talked to a supervisor named Brian and he said they have someone to repair this sort of thing or they might think about settling for maybe $300-500. But he's not sure if he can do that yet.

So I said, "no, I'm not sure of the extent of the damage. I would like to have someone come out and examine the roof and then let them know. I just want my roof fixed". So after calling them again several times because at this point, I am being ignored, they sent out a repair guy who obviously said they need a lot to repair the roof then another supervisor named Brian came out with the other Brian and said he guesses they will have to involve the insurance company and they probably will just laugh at me and not do anything about it.

So I said, "well if that happens, I will have to get an attorney on this". Then so he sent out a Jeff ** from auto owners insurance who said "I have to be honest with you, the tech says he didn't walk on your roof so we're not going to help you. Have a good day". I called Bright House back and Candice told me that she will have Ricco from quality control call me back in 25 minutes and follow up with me.

After about a week of no call, I called back and the customer rep told me it says in the notes that the tech said he did not climb on the roof and I may as well stop calling. So I imminently asked for a supervisor. I got Angie and she said that she will pass it to we care department and they will call back. After another few days went by with no calls, I called back and talked to Linda of quality control, who says that out roof is old and the tech said he did not climb the roof. So that's that.

We had an appointment for service again this morning. My wife made the appointment. Brighthouse was adamant, that an adult had to be here at the appointed time. Of course, the technician was late. When he came to the door, I was on the phone to Brighthouse, trying to find out what was going on. I was still on hold with Brighthouse, when I answered the door. I had just about had it. I was ready to drop the service, and told the technician so. His response was "okay", and he walked off.

It just points out the attitude of the company. They don't care. The bottom line is this is just not a customer oriented company. In my opinion, the solution lies with not allowing this kind of treatment. We're now looking for alternatives. I'm really looking forward to getting away from these crooks. We are overpaying for unreliable service. No significant damage was received.

Since then, Bright House has made a huge blunder on my account in terms of billing, and I noticed the error one day and reported it to them. The representative was not apologetic and instead insisted that I just pay the amount showing or they would eventually cut off my services. I asked to speak to a supervisor and 15 minutes later, I was put on with one. The supervisor thanked me for reporting the issue, but offered nothing more and asked that I set up pay arrangements. I told him that the amount they were asking me to pay was incorrect due to the error, and was told I would have to speak to someone in management about the issue since he could not figure out what was going on.

If you call Bright House and ask to speak with someone in management, you will learn that it is impossible to be transferred to anyone above a supervisor. They will note your record and supposedly within 10 days you will receive a call from a manager. I was assured that nothing would happen to my account until I resolved the situation with management. Two weeks later, I had still not heard from a manager, so I called Bright House and spoke with another supervisor who tried to get me to just pay the erroneous amount.

I refused, so they put another note in my file for someone from management to call me. I never received that call, and 10 days later my services were shut off. I called Bright House and spoke with a third supervisor who argued bitterly with me and said there was absolutely nothing she could do unless I paid that erroneous amount. I explained to her that management never resolved the issue with me and that I was told nothing would happen until that discussion with management, but she didn't care.

So I had to pay a completely erroneous amount just, so I could work that day. That day I took off in the afternoon to go to the Bright House office and speak to someone in person since they would not call me. I got to the office only to be told that management do not exist there, only account representatives. I was told that all management work in a building somewhere and no one is allowed to drop in and discuss issues with them.

To this day, I have never received a call about the issue and there seems to be no way to clarify this billing issue which is hundreds and hundreds of dollars. I've never been so frustrated, unable to speak with anyone that can do anything. Everyone has been rude, and none of the supervisors I ever spoke with offered to do anything about the fact that I was experiencing so much trouble and frustration. All they wanted was the payment which was completely wrong, and completely their mistake.

Incorrect bill amounts that I was forced to pay. Extreme frustration and anger caused by a lack of resolution and inaction on the part of Bright House. Hours and hours spent on the phone with multiple representatives and supervisors. And a wasted trip into the city to talk to a manager in the Bright House office.

Bright House Networks had both of us to make a personal visit to the office located 6429 1st Avenue South, Birmingham, AL 35212. We were told that in order for this to happen, we would have to return the equipment and then be reissued more equipment. Although this made no sense, we complied. At that time, we both signed paperwork indicating this change. Afterwards, Bright House Networks did not make the needed changes. I never received billing statements and the account remained in the wrong name. After discovering the error Bright House made, we were asked to fill out a second set of forms in attempts to correct this issue. We did so. There were no changes made to the account. A service technician was in the area answering another call. We asked if he would take a look at our issue and advise us what we should do. He had us to fill out yet another set of paperwork. Even after this, no changes were made to our accounts.

During this time, our Bright House service was disconnected entirely. We spent nearly a week or two without any cable, internet or phone service. Although this was reported immediately, we were told that we would have to wait for the availability of the service technicians. We were finally given a date and a time, and Bright House promised to send a service technician out to bring out new equipment. They assured us that the technician would come between the hours of 8:00AM-5:00PM. The service technician did not arrive until 9:30PM and spent nearly two hours trying to fix this issue. For a working person, this is totally unacceptable but I endured it thinking this would solve the problem. The services were restored, however, Bright House Networks never made the account changes that were requested. We had gone through all of that for nothing! The accounts continued to appear in the wrong name.

During this, many calls were made to Bright House Networks Customer Service Representatives. Most of them expressed confusion as to why this issue persisted. However, they also were not able to correct the problem and stated that this was only something management could handle. When I requested to speak to a manager, I was told that managers do not take calls, but that they would have to take my contact information and that I would have to wait for a manager to contact me. At first, I did not get any return calls. After making an unknown amount of attempts to speak with someone in management, I did. After much persistence, I spoke with Erica ** who was very unprofessional, rude and inconsiderate. Even after speaking with Erica, the problem was not corrected. She merely wanted to inform me of charges that were now overdue on the account and threatened that if I do not make payment, my services would be disconnected.

However, I was unable to make a payment because: The account was still in the wrong name and there were no statements being delivered to my address in my name; I was unable to access the account because I was unable to confirm the account information of the person. I did not know the answer to the Security Questions being asked in order to access her account information; I felt that it was unfair to charge me for services that had been disconnected due to Bright House Networks' error. Erica ** informed me that she would be making notes to my account of all these issues in her computer system. Afterwards, changes were made but the changes were wrong. The account then reflected that the wrong number was in my name. That number should have not been in my name. However, I was not being billed for both numbers and was being held responsible for the charges because it's my address. That is totally unacceptable.

Again, after speaking with countless customer service representatives to no avail, I demanded to speak to a manager. Erica was "in a meeting," so they forwarded me to the voicemail of Ms. Hunter. I left a message and waited for Ms. Hunter's call. She did not call. I tried to call her many times and after I was finally able to speak with her, her tone was condescending and very unhelpful. She treated me as if I was wasting her precious time and that she was uninterested in getting to the root of my issue. She then offered to relieve me of any late fees that I was being charged to compensate the company's errors. I then tried to straighten out other billing issues, but because of her tone, I became frustrated and asked her to terminate my services immediately. She said that she would do so and that she would also check her records and get back with me. I never heard back from her.

When I tried to call her back the following weeks, I was informed that she was either unavailable, on vacation, out of the office, in a meeting and when they finally ran out of excuses, I was told that all they could do for me is tell me to pay my bill. After that point, I was never able to reach any manager. I even overheard Erica refusing to come to the phone to speak with me. They even disconnected several of my calls. In the midst of this and without notice, I discovered one day that my services were one again disconnected. At this time, I was not receiving bill statements at my residence in my name, so I assumed that this was due to the many billing issues I had had with Bright House Networks.

I then made arrangements for my phone services to be switched to another company. That company was to contact Bright House Networks in order to exchange my services. To assure that this change had taken place, I was in constant communication with Bright House Networks customer service representatives. I was told that the order had been placed to disconnect all Bright House Networks services and that I was still expected to pay because my services were showing to be active. I had no cable, internet or phone services at this time. To my shock, I came home one day to find a disconnection sign on my door saying that if I do not make payment, my services would be disconnected. My services should have already been disconnected. I called the number on the door hanger sign and was informed that I was still actively in the system.

Later, I received a bill in the mail to confirm this. I had no service and was being charged as if I had complete service. On Christmas Eve, a representative came by to collect the equipment from my house. The day before, he had left a door hanger on my door to inform me that if I do not make arrangement to have this equipment returned, then I would be charged for it. To my knowledge, my services are now disconnect, finally and now I am expected to pay a ridiculous amount of charges for services I did not have! Again, I called Bright House Networks today, January 8, 2010. I was informed that Bright House Networks expects me to pay a balance of $442.55 for services that were disconnected, mishandled and for customer service that was horrific! They have proven to be unconcerned, unhelpful, concerning getting to the bottom of this issue. It is unethical and unfair to expect anyone to pay for these kind of services.

However, it's not over. When I moved, my apartment offered free cable and guess who was the provider? Bright Horrible House! They took almost 2 weeks to turn on my service! They were a complete no-show during this time, giving no reason for not showing up or any indication of when they would show up. They basically left it up to us to call them back. During this time, we had no luck being transferred to a manager and overall, they seemed to not care. We were placed on hold several times with them and told that they have dispatched someone. The issue is this: If they were still getting paid, they shouldn't be cutting off our services therefore there shouldn't have been any reason why they disconnected them in the first place.

This was clearly communicated with them but they continued to do whatever they wanted to do. Scheduling appointments with them is senseless and vain since they never keep them. They swore up and down to me that they showed up and nobody would let them in, when I made sure to have someone at the house all day to wait on them. The tech had them note it in the computer. I mean really. I never would have thought they were this unprofessional.

The Internet is a whole different story. It had very low signal strength coming from the router and I called to figure out why. The person on the phone told me to switch the channel that the router picks the frequency up from and see if it works and took me through the whole process. After doing so, I was immediately kicked offline because the properties that the router was set up on my PC did not match what I had just changed. I asked the person on the phone what to do and they said to go back on the router's IP address and change it back. The problem was I couldn't get back online to do that. He then told me to reset the router and restart my PC, so I did. Still, it didn’t work.

So he told me to unplug the router, hang up the phone, and wait for him to reboot the modem before plugging the router back in. He never did. I called back several times and every representative told me to do something different. Finally, they sent a guy out the next day and he tried to tell me that it was my computer, which is basically what they're telling me about the cable. It's not their fault, it’s all three different brands of televisions that I just bought. This has cost me $50 here and there for them to come out at least once a week and $150 a month for constant aggravation.

Okay so I called back to Bright House. This is around the same time my son (5) yrs old, was being admitted in and out of the hospital. So the last thing on my mind was a bill. Come to find out we were 1 1/2 months behind. (still not getting bills). I called the rep when she had asked me a very rude question. "How can you not know your bill is due when your sitting there using the services." Okay now my patients is running on a thin line. I had been released from my employer and things were not going well at all.

So I just hung up on her to get back to the usual me. When I had called back to speak with a supervisor, I was told by her that I owed $346.98. The amount for my monthly bill was $130.45. She told me that when I had the men come out to fix my service, they charged me $35.00 for it. Now tell me, when you have new neighbors move in and they have Bright House installed and need to run a new line in the ground, and that tech cuts your cable line, you gotta call someone out to come and fix it right? Is that your fault or my fault? Thank you! So, they decide to be very nice and credit my account the fees.

So now payday come... I called then back to find out where the nearest location was so I can pay the bill, my direct deposit was canceled after the loss of my job. When I went to the location and they told me my bill was $409.79. I thought I choked. How can it be? The rep told me that my new bill just printed and that I was in the 60 day mark. What the hell does that mean? I paid what I was able to pay, and went home. Come to find out they cut my cable off. They never told me it was cut. So I called them and they go on and reconnect it. Then my internet and my phone stopped working. I called them and let them know what was going on, and they told me that I need to take the modem to the branch office and they will replace it.

I took it over to them. They replaced it. I went back home and it worked for a few days then it stopped. But this time it was my cable TV, internet and my phone. I called them back again and they sent someone out who was well over 4 hrs late, and who I wanted to ** bald headed. He sat there and told me that the problem was my TV. I have a big screen TV that's new. Why in the world would you sit there and tell me in order to watch TV, I need to invest in buying a new one. No tech should tell you that you need to upgrade your things to get service to work. So for the past 4 month, I have not had internet or phone. My cable did come back on. I just didn't use my TV for the rest of the and days and only had to reset the TV. not buy a new one.

So this morning, a tech comes to the door telling me he needs to pick up a payment and I stated to him, until Bright House credits my account for the past 4 months of no internet or phone, I will not be paying. I am not going to pay for service if I'm not receiving it. I told them to turn off my internet and phone for the past 4 months as well and all they told me, is I will have a change of heart the next day. Now if I sit and tell you I no longer want service from you, I mean it.

I told the tech everything that has happened and he said the same thing. Not to get too upset that when I calm down everything will be okay. Now if I am calm. Why would you sit there and tell me to calm down... that just upsets me to the point of no return and gets me upset. Till this day Jan 28th 2010, they still have not cut my services and my bill is still racking up.

I was furious with Bright House and was going to cancel it then but I kept it. The new crew came out the next day and hooked everything up. Then come Dec when I was suppose to receive the $100 off my bill. It wasn't credited to my account. I called Bright House and was told it would probably come off January's bill but she took my name and was going to call me back so I didn't have to wait on hold. No call back. It was the holiday $100 or something. I received my Jan bill and it still wasn't credited.

I called today, Jan 15,2010, and after being on hold for 15 minutes then when I did get to talk to someone it took 45 minutes for her to look into it and said there was nothing in the notes saying anything about a holiday $100 deal. They did nothing for me since it wasn't in their notes. They wanted to know if I had a code for it. I don't work there how would I have a code. Then they wanted to know if it was on the work ordered. I didn't save it then the lady said she found my work order and there was nothing on it.

Maybe the first person that didn't show up had the code on his paper. I feel the sales rep that offered me the deal is a scammer and Bright House did nothing again for me as a consumer that was taken advantage of by one of their employees. I wish I had the name of the man that signed me up. Bright House should have that in their notes. He should be fired so no one else goes through this. I am disappointed with Bright House and I am going to tell everyone I know the story!

I have never dealt with a business that cared less about customer service. We have spent hours on hold with Bright House; and more hours waiting for service representatives who never show up, and more hours with service people who don't fix the problems. We continue to pay for services we contracted for but cannot access due to lack of system capacity. But not for long. We will be changing to another provider very soon.

All the cable boxes are not green. They require extra electric and throw out heat (we are in Florida so this matters). They should put the channels back the way there were. Lately the entire TV experience has been getting steadily worse! This is only one example.

They told me not to worry and they gave me their personal cards which I still have to call them at anytime I have a problem. I did and then they started to become nasty after me calling so much, but the problem was still not found. Finally, after at least 30 calls, the two supervisors came over and checked out the problem. At first, I was told there was nothing wrong and then they found a broken wire under someone's driveway that was causing the problem.

I told them, “Do you think I like calling your company all the time and wasting my day for nothing and having to pay for cable, internet, and phone that do not work like it should?” After so many phone calls and because they could not always find the problem, they started to discriminate against me. They are claiming there are no problems when there were lots of them because the wiring was not installed right. I ordered a new cable box for a bedroom and they could not install it because they never hooked up my wiring for that bedroom. The only tech that found the problems was Greg **. Greg ** was their best tech, but they sent him over to another office. My next complaint is that I called because the TV in the garage was not working. They sent Pete the tech and a young guy to train him on a Saturday. My call - well, that was another nightmare. They fixed the TV but dropped my iron planter onto my driveway, chipped the driveway, and I had to clean dirt all over for 2 hours from the planter.

I called and called the office to complain and to speak with Mike ** Robert **. They would not return my phone calls. Finally, after calling the president’s office, they got mad and decided to turn my phones off. I sent my husband to the office and finally after speaking with the office my phones were turned back on and they claimed they never shut them off, which was a lie. I had a proof. They were angry because I went over their head and called the president’s office for someone to listen to me. I should have called the police, but I was in disbelief. The guy who knocked over the planter was Pete the tech and he finally admitted it.

Mike ** came over with a sealer to put on the chip on the driveway, but it never fixed it the right way. They did not care. Now the discrimination is really bad and they try to sabotage my calls. They now have it listed on my record that I am not able to speak with anyone but Mike ** and Doug **. Early this summer I had to change my program listings because the program was up and the pricing would be different, so I did that not calling Mike ** but the sales department. My new price was $179.88 a month.

Mike ** called me and told me why did I not call him. I said, “Why did I need you for that? I needed the sales department.” His comment was, “If I was them, I would not have given you any package deal. You don't like our company - go somewhere else.” What worker, supervisor, or anyone would talk to a customer like that? The customers are paying their salary. If it was not for us, they would have no job. My next problem was my TV in the garage again, after their so-called upgrades on the boxes which screwed everything up, was not working. I called and called Mike ** again and again. Finally, I called the head office; he sent 5 trucks to my home for the repair. I have my neighbors to vouch for that. That’s discrimination again. They are trying to get even with me. For going over his head, he should be fired.

The last problem that I called about is my billing. I have been with this company for over 3 years and never had a problem with my billing. They claimed I owe them close to $30.00 this month for 411 calls they said I have made when I came out of my home. I never made these calls and I will not pay another dime other than my bill of $179.88. This is discrimination and sabotage. This company's supervisors should all be fired for what they have done at my home. I have proof of it also. Also, when I called to ask the company for copies of my paperwork, they refused to give it to me.

I want my driveway to be repaired by a professional that fixes or repairs driveways. I want to be treated with respect and not have this company try to take my rights away. I owned a business in New York and I would or could never treat a customer the way I have been treated here. If something is broken, fix it and don't keep telling the customer there is nothing wrong. Mike ** also informed me if I did not like it, then I should go back to New York. I was also promised with my new package deal and my phone number could be changed. It was never was done.

Since then, I have moved into a house and I have recently decided to cancel my cable television service with Bright House. Their customer service has always been terrible and I don't watch much TV anyway, so I called to cancel. I told the representative repeatedly and very clearly that I would be cancelling only my cable TV service and not my internet service. I was told that a technician would be at my house yesterday, between 8AM and 10AM, to pick up the cable box and disconnect service. After the two hours passed, I called Bright House to let them know that no one had shown up. They told me that he was running behind and would be there soon.

Another hour went by and finally he showed up, but with an incorrect work order. He disconnected both my cable television service and my internet service. When I happened to notice this error on the work order, I asked him to reconnect the internet immediately. When I called and spoke to a Bright House manager to let them know that the technician was an hour late and had the wrong work order, they refused to credit my account or take any corrective action. I therefore told them I would like to cancel my internet service as well, so that I would have no further business with Bright House. The manager told me that a technician would be at my house between 10AM and 12PM the following day (today).

After waiting the two hours, I called Bright House to let them know that again, the technician did not show up. After waiting on hold for 30 minutes, the representative told me that he was running late and would be at my house by 1:40. At 2:00, I called again and I was told that he would be at my house in the next 20 minutes. When I explained the situation that had taken place over the past two days, the representative said, "That's funny because we have received the J.D. Power and Associates award for customer service." Needless to say, I was not laughing. I called again at 3:00 and was told that their computer system shows no estimated time of arrival to my house and that I didn't even need to be there when he arrived. The previous representative had told me that I had to be home because the technician would not come onto my property if I was not there.

Finally, the technician showed up a few minutes after 3:00. I asked him, "Are you aware that you are 3 hours late for our appointment?" He said, "Yeah, because yesterday you said you didn't want the internet disconnected." "Correct. Yesterday you were here to disconnect the cable TV service only, but due to the fact that you were over an hour late, arrived with the wrong work order and that Bright House was completely unapologetic or helpful, I am now disconnecting all services with Bright House. That is why you are here today and that is why you should have been here between 10 and 12 this morning." He said nothing.

I returned to the local store, a different lady who checked that they had my old box wiped it off their system and gave me another new box. I returned home with that and wired it back up and called the number to activate. I waited for over 10 minutes with no reply and in the meantime, the box switched itself on and it works. Total time wasted was 3 hours 30 minutes, two car journeys of ten miles and loss of my morning's work. The wait for a technician on residential premises is two days which is why I went to the store. At no time did they offer any compensation for my wasted time or their poor equipment.

Initially, when I had the "bundle" installed under their promotion, the modem left by the technician didn't work and I had to go and change that out locally. After more problems, the next technician diagnosed that the original cable used to connect to my home from their local node was the wrong size and was slowing down the signal speed, so he re-wired the cable over my lawn and a crew then came and buried it a week later. It still stalls out periodically but quite frankly, I live with it because I can't be bothered to wait all the hours to get through on the phone and to wait for their people to turn up.

The service is a disgrace and totally not customer oriented. The people running it are pleasant but obviously there are not enough of them to deal with the volume of calls. Their on wait system uses a repetitive noise system which drives you mad after the 20th time you hear it and is obviously designed to do just that and make you hang up. They need to be made to be more responsible for their service and its repercussions. I need the internet for my work and I use the TV service to update me for stock market information and local travel news. When I have no service, then I lose money and if I have to go to local offices, I have to travel too. The least they should be made to do is offer free network time to recompense me.

They bring me a new box. 4 days later, it is clicking away again. Then it stops for a while. Next, the picture begins to freeze. I give it some time about a month, and then the box starts randomly shutting off until it eventually never comes on again. Once again, I call them out. They tell me that they will be out between 2-4. Okay, no problem. I work in Tampa, but my mom lives 5 blocks over. I will have her there to let them in. My mom is at my house at 1:00 and so is my daughter (under 18 had to have my mom there). The Bright House rep calls me at 2:02 and says the tech was there but has left because no one answered. This is complete **, because I have two dogs that slam against the front windows barking loudly enough for Miami to hear and both my mom and daughter were there. When I returned their call at 2:03 to tell them that they are at home, they tell me they will have to reschedule for 6 days later. What? I told them that would not work since I had someone waiting for them and this was their mistake.

So the condescending worthless customer service girl tells me that she will have a tech come out between 8-8 the next day. Now I am beside my self. I work in Tampa. I will need to have my mother come wait for 12 hours in hopes that they will show up. Not going to work. So she tells me she will have a supervisor tech come out and he will give me a call first thing in the morning to tell me the time. 4:30 rolls around, and I left work early. Still no word on tech.

Just by chance, I was home at 6:12 when the tech knocks at the door. I said you were supposed to call first. He simply looks at me with this goofy look and shrugs his shoulders. I said, "Are you the supervisor tech?" Once again, goofy look. "No, why?" I explain situation. He shrugs shoulder (this guy is sharp). I then asked him what would have happened if I hadn't been home. He said you would have to reschedule. I said, "You were supposed to call first." His response again "Lady, you would have to reschedule." Now I have a goofy look, because I am completely dumbfounded as to how Bright House can expect people who are employed to accommodate Bright House's stupidity and inability to follow through on their customer service requests.

After all of this, he tells me that the problem is in the pole out back. What? Your other incompetent technician was out 3 days ago, replaced the digital box which won't even turn on, and doesn't think of checking the pole? Now this tech tells me that there is no problem with the box. Seriously, Einstein, even I know the box is dead. There is no power, no green light, no nothing. I have already established this with the condescending customer service girl who had me click the button 6 times while I was on the phone with her, only to ask me to recheck the cables in the back of the box to make sure they are not red. That is even though I told her 3 times they are white!

Finally, I convince him to look at the box again. He confirms it is broke. So he goes out to the truck and brings in another box. He then asks me if I would like an HD box. LOL. I ask, "Does this cost more?" His response of course was yes. I asked him why on earth I would want to pay more to Bright House for anything else when what I have doesn't work, customer service is horrible and I really just want this service taken out? Again, dumbfounded look and he then returns with another box, which he plugs in. Miraculously, it works! He then places a work order for the field technicians to come out and fix the back pole the next day. That was Saturday. This is Monday. Still no technician.

I called again this morning because guess what? Yep. Cable is out again. Customer Service rep tells me he will have someone call me today to schedule a supervisor visit. It is now 11:01 PM and no call. But I bet in 4-6 months, I get a call asking me how they can earn my business again. Here is a simple solution to your loss of business, Bright House. Instead of putting all of your energy in getting customers to come back to Bright House, how about providing good service and customer service to your customers while they are your customers! I'm sure if any Bright House employee reads this, somewhere there is a face with a dumbfounded look upon it!

Several days later, that service tech came. He walked in and out several times and then said the service was working. He said there were problems in the neighborhood, and he thought the problem was fixed. He did not ask me to sign a work order. Within a few days, I received my e-bill and there was a $40.00 charge I didn't understand. I called customer service on Saturday the 15th and spoke with a billing person. The person said the charge was because I was using a cable splitter. I told her I didn't know what a cable splitter was, and all I had (as far as equipment) was provided by Bright House. If a cable splitter was on my cable, it was put there by Bright House. She said she'd refer it and ask for the bill to be looked at on Monday and they would call me about it on Monday

Well, my cable and internet still wasn't working properly and I had another service call in for Monday evening. Monday evening, the first service tech showed up. I asked him about the cable splitter charge. He said that was an error and I should not have been charged that. I told him I was trying to get it corrected. He apologized for being late, but said there were problems throughout the neighborhood and they just really couldn't locate what was causing the problem. He tested the signal and said it was low. He went outside, came back in, tested the signal again and said all was well. He asked me to sign a work order.

Today (Tuesday), I called to check on the charge (not having received a call yet from customer service as the billing person said I would when we spoke on Saturday). The Tuesday billing person said the $40.00 charge was for a cable splitter that I had inside my house. And she said I now had two $42.00 charges to my account for service techs being called out to my home. The second charge from the service tech that came last night (Monday). I told her the cable splitter charge was an error and even the service tech said that. I asked if there was a neighborhood problem. Why was I being charged for service calls? She said that was their policy now and I could pay a monthly fee for insurance. And if I paid for insurance, if a service tech came out for whatever reason, then I wouldn't be charged.

I said, "Let me get this straight. My service has been shotty for two weeks now. And I'm paying for service I'm not getting because Bright House has an equipment problem in the neighborhood. And even though this is a Bright House equipment problem, I am paying for service calls for you to fix your own equipment so that I can get the service I pay for? Not only that, you're not fixing it the first time, and so I'm having to pay to have a service call that's not even correcting the problem, and I'm paying for you to come out and try it again. So, I'm paying for you to fix your own equipment that you can't fix the first time around and that cost to me is now greater than my monthly Bright House bill? What a horrible business practice! When did you start this? I had Bright House before and was never charged for service calls."

She said they had started this a year ago, but if I chose to pay the monthly insurance charge, I could avoid these charges in the future. And if I had opted for the insurance, I wouldn't have had to pay these charges. I told her I wasn't given the option of insurance when I began my service. I also told her that I didn't think I should have to pay a monthly fee to them to pay their service techs to keep their own equipment working, and if the charges weren't removed, I would be cancelling my cable and internet and going with DirecTV or Dish Network.

She said she could refer my request to the service tech’s supervisor, and he might elect to remove one of the charges, but he could not remove them all. She asked for my phone number and said he'd call me later in the day about the issue. She went over the number of service calls I had placed in the last two weeks, and she said, "On the second service call, he replaced the modem, right?" I told her, No, he did not and that her information is wrong. Then she asked, "And last night, he replaced your cable box, right?" And I informed her that, no, he did not and that her information is wrong.

And I reminded her that the $40.00 charge was also wrong. She asked how I knew what the $40 charge was for, and I told her I talked to someone in billing on Saturday. She said I couldn't have talked to anyone on Saturday because there's no notation in my record that I called on Saturday! I assured her I called on Saturday regardless of what her records said, and because of the Saturday conversation, that was why I was speaking to her now, to make sure the charge was removed. She asked who I talked to, and I told her I did not write down the person's name. She asked if my cable and internet were working now, and I said, "Yes, for now." Then, she said she was getting off the call to email the service tech supervisor and he should be calling me later. As of 9:27 pm, he hasn't called.

I'm paying for services that were not working properly, plus paying for Bright House to come fix their own original problem and I'm being charged for it multiple times since they did not fix it the first time. Additionally, I was told I had the option of insurance, which was the first time I'd ever heard of that option, not to mention being blindsided by charges for service techs to come out for repair. The person handling the service outage complaints could have easily said, "We have a policy change. You do not have insurance and will be charged $42.00 for this visit." If I received any notice at any time that these charges would be applied, I do not have that in my possession. One would think that Bright House would be required by the FCC or whomever to inform consumers of such abhorrent practices.

At 2:30pm, I called to ask why the tech had not come yet. I was told that they had come but could not get in the gate. When I told the person on the phone that I had opened the gate at 8am and was in the yard all day, the person said that the tech could find my address. After speaking with the supervisor, I was still placed on another appointment date that is 2 days later. This means I have to take another day off work to wait for their tech to come. On one previous occasion, my phone was out and I had to wait two separate days for the tech to come. Once the tech came, he said he could not fix the problem.

Bright House sent another tech out 2 days later and the same thing happened only prior to this tech leaving; he cut my telephone line so short that it could not be reconnected without running a new wire. Finally, another tech came out and fixed the problem within 15 minutes and was astounded that the previous techs could not fix the problem. I am checking into other providers for my services and will definitely change as soon as I find one.

Well, after about 3 hours of phone calls, I was told that they would credit the amount as soon as it cleared (though my bank on the phone told them it cleared instantly). This was 4 weeks ago, and there's no credit; so I called Bright House today. I am told they will credit $1000 because they took all payments (including the one not due till the end of the month) out of their little windfall, and I am left ** out of luck.

For any business to practice this way is unethical, teetering on criminal. But as others have stated, I am in an apartment complex that has a contract with them, so we are all ** out of luck!

I recently ordered digital cable TV with them, and the tech came (they hire this independent company to install their products called Knight Enterprises and they are just awful). The tech told us it would start working in about an hour. Six hours passes and we are only getting a few channels. I call and I am told that it might take until tomorrow because when they "checked" for me, the tech hadn't entered the job into the computer yet.

Okay, well, of course, the channels never come on the next day. I call again and I am on the phone with someone for an hour, who decides that it's "routine maintenance," and that's why I only have 12 channels available right now, out of several hundred. They assure me that this happens sometimes, especially late at night (which is when I predominantly watch TV). I hang up and call the next day and demand a tech to come out. Four days later, someone comes, and in under three minutes tells me that the original tech had some wire plugged in backwards. That was the whole problem!

Fast forward to three months later (today). I've always known that when you view your Bright House statement, they always show next month's bill on there too. So, it looks like you are always behind on payment. Well, this month, they are trying to say I owe that full amount or they are going to shut off services. I talked to someone on their Live Chat and verified that yes, I did have to pay that amount or my services would be shut off.

My bill should have been in the $100+ range, but they are asking me to pay $301. I can't be forced to pay for future services here. I can just barely make the payment for monthly services, let alone two months worth. Not only that, but they left a note on my door, with how much I owe and with the date (tomorrow) that my service will be shut off, for all of my neighbors to see. That's just tacky. Their customer service is horrible, and their training must be inconsistent because no one ever knows what's going on.

The specific area of complaint, however, centers around the idea of "time guard" where the phone technician I was just speaking to attempted to sell me some type of insurance against Bright House charging me for service calls that "are not the fault of Bright House equipment". How, when I am already paying for a service they will not be here to repair for at least two days, can they potentially charge me extra for their visit especially when they bill their customers a month in advance, meaning I've already paid for the two days of service I will not be getting?

No serious consequences other than having to pay for poor quality services or services that are constantly although temporarily out of service, as well as having to always make time for the in house visit.

We ended up paying $54.75 again due to the dishonest and fraudulent nature of Bright House customer service reps, techs, etc. I would never use their services again, and would actively tell others not to use their services, too. It's pathetic how some companies are so customer unfriendly and how inflexible and short-sighted they are not to give a credit under special circumstances in order to keep a customer.

Before I ordered the phone service, I went to the Auburndale office and after insisting that I speak with a person with the desire and the ability to furnish internet and phone service, and that he give me a phone number where I could reach a knowledgeable person who would be willing to have my service restored when it went out. I was finally referred to Tommy ** who told me that as maintenance supervisor, he would be available to receive my call when service went out, or that if unavailable, he would return my call within a reasonable time. I suggested that we talk in his office rather than in the BH lobby. He said he did not have an office. I asked about BH phone service so there would be no question as to who was responsible for repair, BH or Vonage. He promised he would have a sales rep contact me.

Over two weeks later, I called ** to tell him that no sales rep had called. He did then have a person call about the phone service. The caller identified himself as Clarence, refusing to give a last name. As a condition of ordering the service, I insisted that I be given the name and number of a person, with the desire and the ability to have service restored, when service went out. He gave me his cell phone number and assured me that he would personally answer my call, or if not immediately available, would return my call within a reasonable time. When my service went out on 3/13, I called Clarence at 4:55 pm and got his voicemail instead of an answer. His VM said if I leave name and number, he would return my call immediately. At 7:30pm, not having my call returned, I called again, same message, same promise. I finally received his immediate call back, 18 hours after the original call. I had no desire to talk to a phony liar at that time. I had also called Tommy ** during that service outage, left voicemail, but never got a call back.

Service was out again on 3/23/09. Same ridiculous telephone futility for several hours. Today, 4/10/2009, my service was out when I tried to use it at 6:00 am. After the routine exercise in futility on my cell phone (costing me of course), I finally spoke with a rep who asked a couple of questions about my modem and told me that the problem was at my home and would require a tech be sent out. He wanted me to wait 36 hours but I insisted that was not a reasonable time. He gave me a job number, **. I asked for a phone number where I could speak with maintenance people to learn when I could expect service. He gave me the same number that has caused so many exercises in futility, 863-965-7766. I told him that number was not satisfactory because it would not take me to the maintenance department. He said it is the only number there is.

Now, I may be dumb but I am not stupid. I know that the BH maintenance department in Auburndale has at least one telephone. It's true that I have Tommy **'s phone number, but I have learned that he is not dependable and trustworthy. He does not do what he promises to do. BH does not extend the common courtesy of answering their phone when a customer calls to report a problem. That is no way to do business in a capitalist nation. You may be able to get away with it now, but eventually a decent company that has at least a minimum amount of respect for its customers will end your playhouse.

When I called to inquire, they told me the story he gave me was false - adding phone would cost more money, not save me money. When I tried to cancel the phone services to go back to the original amount I was paying - the new total was $3 more than I was paying in the first place. The sales rep could not explain this cost but told me there was nothing he could do. This company is corrupt. Fortunately, I am moving next week and will never have to deal with this company again. I advise anyone to skip the hassle and choose satellite.

Several hours later, the supervisor did call me. At that time, I set a DEADLINE from them to have the problem fixed. I gave them until Tuesday 12-16-08 to be 100% or I would drop them as my provider. HE would be out the next day. He came the next day. Ran a temporary cable from the tap to the box and the problem was gone (Progress!!). But the INSTALLED cable is still the problem and needs to be replaced. At the time of this writing, I await BH's arrival to replace the cable from the Tap to the box. Based on what I have read here, I guess my problem with Bright House is small, and they are trying. If they do not replace the cable within the deadline I set, I'm gonna have to cancel them just based on the fact that I meant what I said and my threat was not just empty.

Tech came out to house. I explained issue from July and he confirmed it is NOT a problem in my home, but it still the same stinking pole. He called a repair truck that was in the area (after Rep had told me one was not available for over a week) and within 2 hours the truck came. I watched the guy go up the pole, fiddle with some cables and Voila! Service was restored. He then got in the truck and drove away...just like the guy in July...with no receipt or explanation of the issue. Yesterday it goes out AGAIN. Spoke with multiple morons and was assured a truck would be out again today. Then I get a call from a Rep saying she was calling to schedule an appointment with an indoor tech. When I explained that a truck was supposed to be coming, she told me that HAD NO RECORD OF AN APPOINTMENT and that it would be several days before a truck could come.

Obviously it is a simple fix, since the outside tech got it working again in 10 minutes, but I have to go through 2 weeks of hell every time just to get it back up. I am SICK of their incompetence. I have talked to onshore, offshore, you name it and no one there has a clue what they are doing. On top of the incompetence, they are rude, lie about calling back and hang up on customers frequently. I am about to cancel EVERYTHING I get from them and go to AT&T U-Verse. As of today, I am still out of service. Supervisor was supposed to call and hasn't. Adios Bright House!!

However, they came back on the line and informed me that SOMEONE from my home had called to request that service be discontinued. I ask if they had a name of the person and asked if they verified an additional security information so I could inquire with my daughter who is (15) fifteen. But, the representative Julie could not give me any such information and said she would have her supervisor review my account and call because I reminded her that if they recorded all their calls, then there should have been some type of information they could give me.

We were told they could not port our phone number over on the 9th and had to reschedule for the 16th (their mistake...they didn't get our number released from A T & T)...BUT...he played with the phone wires and screwed them up to where we were able to call out but our phone was not ringing in the house...C alled Brighthouse and they had to send their technician out to fix that problem.

Brighthouse set an appointment for the 16th to have the tech come out and wire our phone and they would port the number over...Appointment set between the hours of 10 am till 1 pm...The contractors call us to let us know the guy will be here about 12.. 12:30...1:15 no one is here...Call Brighthouse, they claim we did not have an appointment..It was set for today with open times...probably because they didn't want to honor their commitment if their techs do not arrive during the scheduled appointment times you receive a $20 credit...So they proceed to tell me there was no set time...even after I explained the contractors office called me letting me know the guy would be here by 12 ..12:30 within the appointment time...They still lied...The guy arrived at 5:30 pm...When I call customer service to explain my frustration and asked to speak to a Supervisor I was left on hold for a very long time and no one ever did get back to me.

I almost regret even doing this...digital phone sucks..seems to drop in the middle of conversation. I will give this a couple of weeks and if we still have problems I will switch back to A T & T! Poor customer service.

Was referred to a supervisor by the name of Carol **. She said would send a field supervisor out here. We have stayed home afraid to leave the house and no field supervisor yet. Have called and left five or six messages for Carol to return my call and no call back yet. Also the new 32 inch Tv is now getting a line across it and I'm afraid it is going to fry also. Also the telephone goes off at will and can't dial out. Had an old monitor I'm using at the moment to get by. My 52 inch is just sitting there of no use. So my security camera attached to it is out also. Have had Teco out to check the electrical voltage and it was fine. It's in the Bright House equipment (I think the little black box). Not being an expert I really don't know is why I call them so much trying to get it resolved to no avail. Another 32 inch TV in master bedroom screen jumps and quivers on occasion.

It's funny that when you call them to tell them that your phone is not working and so, of course, they'll set up an appointment to have a tech come out and look at it. Then they don't show up, so you call them and they tell you that it is their policy to call you 30 minutes before they get there to make sure you are home, so they told us that they called and no one answered, so they assumed no one was home. Well **, that is because OUR PHONE DOESN'T WORK! What part of that do you not understand? This has happened several times.

So I, like many of you, am planning to write to the BBB and file my complaint against Bright House. I work way too hard and pay way too much for this service that doesn't work half the time. When they tell you they are going to credit your account, it turns out to be like $17.00 or so; I don't know how they figure this out because according to my calculations, that if my service didn't work for half a month then I would say that you would credit half of what I pay, right? I am also looking into changing my service, as well. Well, I guess it felt good just to voice my complaint, but you know as well as I do, it won't make a damn bit of difference.

I was unable to conduct business, receive phone calls or send email.

My son works help desk on the internet and Brighthouse droppouts have caused him to call another worker to cover for him on occasion.

Finally I filed a complaint with someone in the corporate office. I was told that there was a system outage in this area that they were aware of, but unfortunately, they had no solution at that time. But once it was resolved, our bills would be adjusted. To me this meant that I was to receive partial service, but pay full price for it. I finally filed a complaint with the Better Business Bureau. Amazingly someone contacted me the same day or the next. This person sounded genuinely concerned for our problems, and was going to do everything within her power to resolve our problem. They monitored our service for about a week and a half.

A Senior Technician stopped by during the day and said that the problem should have been resolved, and that it was somehow related to a school in the neighborhood. It did in fact seem as if the problem had been resolved, and I informed the corporate representative that they could inform the BBB the problem had been resolved. Over the last couple weeks, this has shown not to be the case. Service during the day is fine, with no problems, however at night, rarely am I able to connect to the internet after 8-8:30pm. We were given a partial credit; approx $70. This was minimal as this problem has gone on for months. I do not feel that we should have to pay a bill until this problem is truly repaired. We are not the only customer in this area with service issues at night.

15 minute wait though very polite. They told me that the cutoff is automatic and they have no control over it. The machines are in control.

call again on 8/29/08, and set new time on 8/29/08 from 8-11,show and was told he could not resolved the isues some would be back later today or tomorrow, no show, I called my home on 8/31/2008, get msg no a working number, or my call could be completed. Call to bright house again and was told sorry,,, set new time for 9-/2/2008 but i had to be available from 8am-8pm and again bright house is a no show. I called and get told sorry yet again and will have to have the dispatch dept reschedule again. no resolution again no dial ton

I am 62 yrs old, looking form employment, I have a seriour ill daughter that i alos provide care for on no notice. I get the call and i go.. She is has RSD and waiting to shcedule major surgery to help her.. I AM WITHOUT ANY DIAL TONE SHOULD SHE NEED TO CONTACT ME.. NO HOME PHONE FOR THE SECURITY SYSTEM TO WORK WITH..

This past August will be 2 years I've had your Roadrunner internet service and I have not been pleased. From the first day I signed up I had equipment changes, personal visiting the pole out side my home to correct problems, and long many hours on the phone with customer service. I have accepted this treatment until this latest incident.

This past August my internet service was up and down and the last week of August it was more frequent. I placed a call last Friday (August 29th) to tech support to report the problem. She said someone will come out next Saturday (September 6th) to look at the problem. I informed tech support that my home phone use the internet and ask can someone come out sooner. She said call back the next day and it may be reschedule to have a tech to come out sooner.

Later that night internet service was restored as other time through the month but lost connection early the next day. I contact tech support again to explain the problem and now the Roadrunner modem was giving an IP address of 192.168.100.11 to my computer and the modem address was 192.168.100.1. I assured the tech support personal that my address was different but she did not believe me. I informed her that I am a computer and network technician and I am tell the truth, she said will talk to her network tech and placed me on hold.. for 49 minutes and 28 seconds on my cell phone. Because she did not like the information I was given her it will cause me a large cell phone bill.

I left my cell phone on to see if she will return and used my wife cell phone and talked with another tech support person. I gave her the same information and asked to speak with a manager. She said, No manager was available on the weekend and to call back on Monday. I call back on Monday and a person said no manager was available because it is a holiday. I call back on Tuesday (today) and I was told the manager was busy. I left my cell phone number to have the manager to call back, but not one called back.

My wife calls later that day and left my number again to call me but not one called. I have been in IT support for many years and I have come across my share of irate customers. Many of my colleagues know the names of users who call with computer problem but we resolve their issue quickly.

I have called Brighthouse/Roadrunner many times in these two years and I feel my service is bad because of the amount if time I have called. Even after I hung up from being on hold for almost an hour the tech did not bother to call me back. I truly feel this is personal; believe me when I say I would not call if I did not have a problem with my internet service.

Where I live ISP chooses are limited and Brighthouse customer service is taking advantage of this situation. Customer services don't have to be good because this is only choice you have mentality. The Brighthouse/Roadrunner call center here in Birmingham Alabama employs personal that get annoyed when anyone calls for help as if you are intruding on their day.

I don't want to be rude, I don't want to call or disturb anyone in Birmingham call center, and I don't want to be that customer managers at Brighthouse avoid. I just want my internet service to work. That's all.

And I still have to pay the bill

On calling the local number was routed to the Deland office and spoke to an agent Candice who claimed that I only called in one time 2 days before the tech showed up and that there was no call center in the Phillipines. Told her to please get me a supervisor, who as I was in the middle of explaining my situation dropped off the line. Coincidental I dont know , but I called back and asked for the supervisor who was busy. Its quite a pity that this company is the only game in town, any monopoly will treat their customers poorly because there is no alternative.

So ultimately what are we to do, we get a bill we pay the bill and we then get crappy service and reps with attitudes and managers who react with seemingly hostility to ethnic names and drop calls without any concern for the customer. Paying for a service that is not being delivered. Money that could be used for Gas or Food.

BrightHouse finally told us that we needed to purchase their router ($149.95) and they would then take care of any problems that came up with it. I paid the $149.95, and the router was installed. Now that we've switched to Verizon, we have a $10.00 credit with BrightHouse but they won't send it out until I return the router. I told them that since I had bought the router, I would gladly return it to them for $149.95. Now they tell me that that amount was an installation fee and I had to return their equipment. I guess they're keeping the $10.00 and I'm keeping the router.

Called 3 times the first 2 times the CSR said it was paid in the system and they would send it to accounting, but it has remained on the bill. This 3 time dealing with them they threatened to turn off the service in 2 days if not paid so I charged it. How do I get my money back. The accounting department says the form from the installer does not reflect a payment and that their installer would not pocket it. If it wasn't my roommates account I would threaten to turn it all off.

I had to pay for the first month twice.

Today, I get a letter from a collection agency saying I owe Bright House $427. I called them and they tell me the equipment was never returned. The rep simply continued to tell me I had to pay it. I spoke with a supervisor. He claimed there were no notes on the account of me speaking with the previous rep. Then he found out the rep was looking at the wrong account when he told me it was returned. He was looking at a previous account I had at my former address.

At this point, the apartment has already been re-rented. The equipment is gone. Had I known it wasn't returned earlier, I could've checked on it but now it's too late. I explained this to the rep and was told it's my problem. They are not backing up their employee's mistake and making me pay for their mistake. Then he told me he can forward the complaint to upper management and, upon their discretion, they will call me back. As of now, no resolution after hours on the phone with this company.

This mistake on Bright House's part is negatively affecting my credit score as well as costing me over $400 to resolve

But I have been noticing that BrightHouse is clipping movies in order to sneak in commercials. This usually happens in programs transmitted in the early morning hours, so its only noticeable if you tape a movie around 1 or 2 a.m. Its not just that they stop the movie to put on a commercial. They actually CLIP part of the movie at an arbitrary moment to include a commercial. Usually about BrightHouse itself. So when the movie comes back on, you completely loose track. Is this legal? Can a cable company just obliterate a movie like that?

We have purchased new phones and other equipment that they said was defective, which were not. Loss of work waiting for technicians. Paying for a service that is not provided.

It can cost over two hundred dollars to fix this tv. The physical damage to tv is that you cant enjoy the picture without seeing double and scattered colors.

My husband and I are appalled that a company as big as Brighthouse operates in such a manner. The governor and corporate will be notified of these issues that are unable to be resolved. We are switching to another company to provide us better services and who treats their paying customers with respect. Thank you for your attention to this matter.