Spectrum Reviews

Spectrum is unreliable. They switch up the prices. They lock channels was supposed to be unlocked. Already make you pay overpriced bundles, laggy, Internet, data caps and always want you to pay a month in advance. That’s not right. I’m switching to Greenlight. They betrayed their self as one of the best Internet companies which they are not, I do not recommend this company to anybody.

We had Spectrum service for over two years and we had it working maybe 50% of the time. Constant service area outages, needing to reset the router at least 3 times per week, and just flat out not working. When I finally switched, they charged me for an extra month of service (I ended service March 28th, and they charged me for month of April on 4/4). I called to speak with a representative and she told me that I should not have been charged but they couldn’t do anything until the payment posted. When I called back after the payment posted, the next woman told me that I was incorrect and they would be keeping my $80 (mind you I signed up for a deal that was $55/month with no price changes for two years). In not so many words, they told me to go kick rocks and they would be keeping my money. Absolute scam artists all the way through, with a terrible product. There’s a reason it’s so much cheaper than the rest of the options.

Spectrum is ok, unless you want to try and remove services. We've never used our voice/phone services so we decided to cancel. They made it extremely difficult to make this simple change that included having the call transferred to an account specialist whose job it is to convince you to keep the service. After that, they place you on hold for quite awhile. We had to go through this process twice - Is Spectrum really that desperate for our $25/month??

Was promised everything under the sun. Gift card for each new cell phone. Got yelled at from the Newburgh NY , was told they don't offer that deal....and was evasive when asked about contacting the district manager. Got the district managers info from another store. Was reassured from district manager, then regional manager (after settling for less than promised to at least make us whole), still waiting. We paid off old phones to get "the deal". Over 6 months and nothing but excuses. COST WAS MORE TO GET THE BETTER DEAL. NOT TRUE FOR US. OH! Also had to go to another store 20 minutes away for service to avoid this store...which was a temporary glitch in the cellphone (don't think the glitch was spectrum). Was also sold pods to boost wifi signal in the house which didn't seem to help.

It is 1am on the east coast and the service is down. So why is the service down. I tried resetting and calling. No help. I will not renew the contract. I am very disappointed. This is not peak by any means so what.

Experiencing cyclic outages/throttling. They blame my relatively new private router/modem I had installed (Arris) a few years ago. The cycle of disruption occurs about every 6 months or so. I experienced same issue w/ their modem before I replaced it. Currently, I have difficulty connecting via wifi and ethernet, especially at certain times of day. I have range extenders where ethernet cabling is not placed. I am in a small house. My network has worked well when Spectrum has provided a good signal. Diagnostics state a poor connection. Honestly, they dominate the market and few other options are available though, fiber is to be installed soon. This may allow for other options and assuming, other providers....and I thought TWC was bad.

I had Spectrum for one year at my new home. I planned to switch to a different carrier after my introductory period was up due to the significant increase in price. I called Spectrum and a representative stated he could keep me on the introductory rate for another two years and decrease my cost by switching me to Xumo Stream Box. One week later I was receiving an error code on the TV and had to call. I was told by this representative that the person I spoke with a month prior had failed to add all of the correct equipment needed for the Xumo box. There was nothing I had to do. They corrected it at their end but my bill would go up. It did. The next month my rate increased again, the introductory price changed. My bill ended up right back where it would have been after my initial introductory period.

One of the worse phone service I have had. I'll never use their service at any point in time. They are only interested in the money. This company deliberately delayed my port out and still charged me higher than expected. Find a better service elsewhere please.

This company is not reliable. This month alone there have been over 5 outages. For hours at a time. And nobody knows why...if you call and ask. They don't know. That would never fly with any employer I have ever dealt with. I am reporting you for not being able to maintain your SLA....I sure don't ever see any credits because of their poor service. Why can't I give zero stars...lol.

Liars! Spectrum promised me a free line for a year when I signed up and guess what….After paying a lot of money to port 4 phones and 2 watches to Spectrum, no free line….even though I have the RECORDED saying that I get a free line for a year! Customer service says the promo was not added to my account and there is nothing they can do about it. I am leaving Spectrum NEVER to return! I’d rather pay more money with another provider than stay with them. It’s the principle. Don’t trust them as they are deceptive

I have been required to purchase Spectrum (Charter) services over several years due to no other options for TV/Internet availability. I moved 7 months ago and again had to purchase my internet services from Spectrum. Another provider finally came into the area and I immediately switched providers. I went to the local Spectrum store to return their equipment and request a refund for the half month I already paid as I ended their service halfway through the billing cycle. I was informed that Spectrum DOES NOT prorate and that I am now out the money they are keeping with no services being provided to me. Their customer service is awful at best and keeping my money they are not entitled to is completely wrong and unethical. I hope I'm never in a position where I must use their services ever again.

Spectrum salesperson specified a bundled plan that I was told, after asking multiple times that the total monthly charge would be 70.00/month. Charge is actually 100.00/month. When I called to inquire why I was being billed 30.00 more, there was no answer. I asked if they could access the recorded conversation with me and the salesperson, They said only a supervisor can access that information. Bottom line, save yourself a lot of frustration and find a better provider. Look at different reviews and you will start to see how bad Spectrum really is!

We upgraded our internet and they asked us to return the old router to their office, which we did. No one is there to greet or direct customers when they come in. We signed in at the automated kiosk, we had to wait a FULL hour to give them their own equipment back! They are all very rude and speak to the customers as if they work there and work for them. I saw them treating people like garbage, they talked to a Veteran like he was a three year old. They are company that doesn't understand what customer service is. Highly recommend using another service provider, like ATT. Spectrum does not value their customers AT ALL.

My dad is a disabled Vietnam vet with dementia and I'm his power of attorney. I'm getting his finances in order and finding that several companies have been taking advantage of him which is very disheartening to realize how many horrible people there are out there who will do anything to make a few dollars. My dad has been paying Spectrum $288 for services for years. After hours on the phone with Spectrum I finally got authorized to speak on his behalf. This involved stressing my dad out with several calls. After I was authorized I learned that Spectrum recently convinced him to get a mobile phone added to his account. He already has a mobile phone on my acct and he had no idea what they were asking him to do. After a one minute conversation with him it is apparent to anyone that he has dementia so there is no reason for anyone to think it is okay to push him into buying more services.

Spectrum continually sent ads via mail, Spectrum stated they were offering internet for $30 a month. I decided to switch my service due to this offer. After which; they sent me a bill showing they were going to be charging me for many other things I had never agreed to. When I contacted them to discuss this, they explained that my internet was only $30 a month because it was bundled with other items (that I had explained I never requested nor would I ever use). When I requested for them to end service, they tried to up-sell me on other options they offered. I explained I wanted to end service (in less than one week of starting). I explained they didn't need to charge me for installation either. I explained I was the one digging and laying the fiber. They still charged me for it.

What a waste of destroying the neighborhood. Doesn’t work. Maybe if they buried the lines instead of trucks and cars running over them for weeks it would work. Insane!!! Called in to complain. Find the recording please.

I contacted Spectrum regarding my HIGH MONTHLY BILL and spoke with Mimi from the North Texas office. I want to APPLAUD her on her PHENOMENAL customer service. She was knowledgeable, professional, helpful & patient! Usually people write bad reviews, but I had to acknowledge this GREAT rep!! Thank you, Mrs. Mimi!!

I got a replacement Z Fold4 in February 14, 2025 in replace of the one that stopped working and I paid off 6 years ago. I did not activate since I decided to buy a new Z Fold6 that I paid off. I thought that the devices will be unlocked since they were paid off. There is not a direct number or email to contact the technical support to do it more than a chat person who is unable to unlock them. The chat customer representative did not have the knowledge or authorization to do it and sent my inquiry to another department that I am not able to contact directly. It is an inefficient way to handle request and provide service.

Buyer beware. I purchased my Spectrum internet 3 years ago. I recently moved and had to cancel my spectrum internet and turned in my equipment on February 22. However, the company will still charge me a whole month for the service (only used 2 days) because they will not prorate. Please be aware of this as they do not tell you when you turn in your equipment.

This is absolutely the worst cable company and only internet provider in this area {actually apartment complex is forcing everyone to have them}. I thought monopolies were illegal. I guess not. Can't have fiber internet at all. Nothing but communism at its best!!!

While the customer service is decent, the Wi-Fi cuts out way too much and slows down a lot too. This might be one of the worst internet providers I've ever used. Would not recommend if you have alternatives.

I've been a customer for 20+ years. Spectrum has a cable line across my property. The original company name was Comcast (best I can recall). The agreement I had was "free TV service" for allowing the cable to run across my property. Several years after Spectrum took over, they blocked my access to the sports channels. When I asked about it, I was asked if I had a contract. I only had a verbal agreement and many years of access to the sports channels. More recently, Spectrum has blocked my access to most all premium channels. But, of course they still have a cable across my property. In my experience and opinion, they are not worthy of my trust.

I switched to Spectrum Mobile based on their "$2,000 Buyout Reimbursement" offer, believing they would honor their promotion. I submitted all required documents on January 1st, 2025, which was well before the January 8th deadline. Despite this, Spectrum’s third-party processor, OCS, denied my claim without any valid reason.

I’ve been stuck with the monopoly of Spectrum internet and home phone service for 6 years now and every year, without fail, there’s been one inconvenience after another, from slow-to-no service and some of the densest “Customer Support” imaginable. And every year, a price increase, without any advance notice or tangible justification. As a matter of fact, every time the price increases, the service level decreases.

Spectrum is the worst internet provider in New York City. This company arbitrarily increases internet service fees without reason or notification. I had Spectrum internet for over 7 years and learned when I called in to troubleshoot my service that my router was outdated and not providing the speed of service I was being charged. I had to physically go into a store to return my old router and pick up a new one, which was actually two separate units and significantly bigger than my original one that was conveniently concealed behind my sofa. When picking up the new equipment, the in-store rep also told me I was overpaying for my service, and he told me I needed to call in and request a lower rate whenever it is increased.

Last year in August they automatically switched my internet to a faster speed for a lower price which I was happy. They said it was price guarantee for a year. This is February and they increased it 2 dollars. I looked up my account. It shows in April it will go up another 63.00. I called and the answer I got is that they have a price increase. Why would you switch me lower my price to a faster internet with a 1 year guaranteed price then raise it to almost a 100.00 more than I was paying 6 months ago?

Spectrum does not even deserve 1 star. Their service is so poor, and now that they are part of Charter, it's even worse! You can't get anyone on customer service, they keep raising the rates constantly, and customer reps can't answer questions or make changes to the account to benefit you. The service is terrible, the Xumo boxes freeze constantly and have to be rebooted. The service gets more expensive every month! And it's not worth it. It really sucks to us who don't have many choices in the area but I am done with Spectrum after being a customer for more than a decade. Good riddance.

A few days ago, Spectrum changed all account numbers and suddenly, my new account number is showing that I owe $161.52 for my new bill due March 6, 2025. It is absolutely incorrect to say the least as I never signed up for the Spectrum TV Select Signature Package. Spectrum's customer service is horrible; they outsource from different countries and the employees read from a standard script and never, ever help resolve the issue. Spectrum Internet costs are extremely high at $75 per month. Basic internet for one senior citizen on a low income should be reduced. Not with Spectrum. I have decided to stop Spectrum Cable and Internet and will no longer remain a customer. Jeanmari **, Madison, WI

I have Spectrum tv and 1Gig internet. No problems at all with the internet service; it's fast and reliable with hardly ever an interruption. TV service? That's another issue. We have a C3 LG OLED tv which can give incredibly nice video quality with a good signal source. But Spectrum cable picture quality sucks! The resolution is ok but the color fidelity is terrible. The whole picture has a very slight yellow cast so that skin tones are never good, and it's impossible to tweak the tv colors to get an overall acceptable picture. I'm told that compression is the cause and that Spectrum heavily compresses the signal to get more bandwidth over their system.

They constantly increase prices every year, but last month was $180 & now it's $188. Here's the kicker, next month it's going to $225. I called and the representative couldn't explain the reason for the increase. I said I should just cut off the cable and they forwarded me to someone to cut it off. What an idiot!

I've been with Spectrum (Charter) for 10.5 years and have finally had enough! My service cost just went up AGAIN, and while just speaking to a Rep to disconnect, not only did he tell me I couldn't schedule a day for disconnecting my service (uhh, since when..?) and would have to call back the day before my billing cycle ends, but he also admitted he could see I was stuck in '3 tier' which is the highest price (and still going UP), but he literally acknowledged I was getting less data than I'm paying for and he could SEE how absolutely horrible my service has been FOR MONTHS! Tried blaming my equipment which they just replaced last month (like he couldn't see that!?)

I inherited Spectrum when they bought BrightHouse. At first everything was ok but when there were no more promotions, their prices rose rapidly. When my cable/landline/internet bill got to $240 for basic channels with no premiums, I ditched cable. Kept Internet and wifi. Again, prices rose rapidly. They increase every 4 to 6 months and the savings I got when I switched to streaming are shrinking. I gave 3 stars just because the speed is pretty good with minimal buffering. Unfortunately, there are only two Internet providers in my area, Spectrum and one other which is not as good speed wise so I am stuck with them. If something else becomes available, I am bidding Spectrum adieu. They're simply not worth what they charge.

So I could not afford to continue getting internet and cable from Spectrum so I disconnected my service on Feb 5. Today on Feb. 18 they took $166.57 out of my account because I was 7 days past my billing cycle. They would not give me any of the money back. They did not tell me that I had to pay for this month. That is really bad customer service. I will never again have spectrum services. I am beyond pissed off right now!

I changed from my old time Warner account to the Spectrum account. According to Spectrum was supposed to be cheaper and basically the same programming. Ended up with a little savings but less premium channels. In just a few weeks the price went up above what I was paying for the original account. It is a total rip-off. If it wasn't for my wife be so reluctant to change. I would cancel and get an antenna. I feel robbed, and lied to. I rated a one because there was no zero.

Money-hungry company. To reduce household bills - decided to stream the tv services. Must sign in every single time unless you buy their equipment or internet - that only equals money for them, not what’s best for the customer. Their internet did not work in my area. After a few months of troubleshooting with them - buying mesh extenders at their suggestion, I switched providers and have perfect internet. No focus on customer. Inconvenient services. Will drop as soon as able.

I am extremely dissatisfied with the service I receive. Frequent outages occur every other night, and there is no available schedule for "scheduled maintenance". I consistently have to contact the service provider when my internet connection drops, only to be informed by a condescending technician that I can check the app for updates, which provides no useful information. Despite paying for 500 mbps, I rarely receive speeds above 200 mbps. Recent outages have been attributed to the onsite technician's improper installation of wiring. Although another technician was dispatched to rectify the issue, the problems persisted within a month.

Updated on 02/26/2025: Update to my Report: My issue was caused by a Mistake made by SPECTRUM. Used someone else's AUTO-PAY and paid my bills for 2 Months..no Integrity to even Explain the mix up. Told to me by the one Employee who read what they saw on the screen. No DATA BREACH.. just an Employee mistake or COMPUTER?

Never mind the cost of Charter is so outrageous. We had a hurricane. It destroyed our county. Power and cable was out a month. Water 2 months, for some 4 or longer. Water and electricity helped and gave us a month for free. Not Charter. Duke Energy gave us credit but not Charter. I called to ask, was told it wasn’t their fault we didn’t have power so it wasn’t their problem. Great company. I wouldn’t recommend them to anyone. Thankfully I have gotten my family to drop them. Now for the rest of the world. Get rid of Charter Spectrum. There are so many cheaper better options.

Wow! What a wonderful experience I just had with an agent in the Orlando call center!!! I noticed my bill had changed like many other people in the reviews and I called and was transferred to the retention department. Pleasant and personable from the start, she listened and spoke clear English, also made me feel good that they are here in US!! She let me know my introductory price expired and I was and all customers are eligible every year for new promo. It is a slight inconvenience to remember to call in but after the agent I got it is was awesome experience start to end! She raise my speed from 400 to 500 mbps and bill went down by $31!!!! Also provided me a direct number to call in 11 1\2 months to get new promo before this one expires. **.

We moved into an apartment for six months, and unfortunately, the only internet provider available was Spectrum. Initially, we signed up for the 300 Mbps plan but consistently received around 100 Mbps at best. After calling support twice, they said there was "nothing they could do." While the service wasn’t great, it was manageable—until it got worse.

Keeps going up, everything goes up, TV, internet, you name it. Rip off prices, internet alone should not cost $123 a month, ridicules. We need new internet in cities and towns and get away from this Spectrum rip off. I remember when internet started local towns had their own and also TV. It cost us $19 per month back in the day.

I bought an IPad from Spectrum and was told that it would cost me $15,00 a month. Great deal, or so I thought. I later discovered that an extra phone line is required, even though the IPad does not use that phone line. Result: Instead of $15.00 a month increase, it is $45.00 a month increase because of an unusable but charged phone line. Total rip off.

Spectrum does not honor their service contracts. We agreed on $56.99/month for 2 years. 1 year through the contract they went up $3 and said that the Wifi equipment charge went up and that was a separate fee. I consider that unfair and unprofessional. I myself have a business and when I agree on a price to charge a customer I honor that price even if my expenses go up. That's just part of having a business.

At the time of setting up a new account I was informed that the $30 activation fee would be waived. It was not after some time speaking with a rep I received a $10 discount. So today my first autopay payment was processed and I didn’t see the $5 discount applied to my account. I contacted Spectrum Lorenzo from West TX. I asked for him to apply the $5 discount for autopay. Lorenzo stated they ended that program. I informed Lorenzo that it’s posted all over the internet and there are no end dates posted regarding the discount. If the salesperson doesn’t know that the program ended and is still using as a selling point it doesn’t appear legit. In addition just google the autopay program discount for Spectrum. It’s alive and active so again promoting this to deceive consumers. I mentioned to Lorenzo I would be posting this but didn’t seem to care.

Loyalty doesn't matter. My bill has crept up by $3 every 3 months. It's insane! I called and asked for a reduction in my bill. They REFUSED to do anything for me. So I got ATT fiber. When I called Spectrum to cancel, they wanted to charge me a cancellation fee. ATT handled it. Yay.

Called to see if there was a way to lower the cost of our package. We spoke to a rep for about 45 minutes before the call “failed”. Nothing had been decided, let alone finalized. Decided I’d just call back the next day. That evening I received 4 emails (all the same) from Spectrum reviewing the changes we had made. But, we hadn’t made any. The next morning I received another email with our new bill indicating that our package was now $10/mo more! Like, what? Called back the next day. Spoke to 3 people, including a supervisor, who said that the order had already gone through and couldn’t be changed. Pretty slimy business practice. However, it made the decision to dump Spectrum an exceptionally easy one.

They were the only option I had in my area, was getting cable and internet for $130 per month, three years in they still have the contract to provide service to this area but my rate is not $281 per month, ridiculous. Meanwhile, they run constant ads for businesses to get internet for $49 and for cheap cell service. They will screw you over.

Stay away! They raise the monthly bill with no notice and they don't take accountability! When I contacted the rep she basically did nothing, no apologies no nothing! Check out this reply when I ask about canceling "Great question, you would owe the full amount for the current month of service when you cancel even if it's a day after the cycle started. Example your current billing cycle ends on today. If you cancel tomorrow, you owe another $76.99 even though tomorrow is the first day of the next cycle." STAY WAY

This Company (SPECTRUM) is worse than Verizon. As far as I'm concerned, they are the Worst Company to do business with period. I had internet (with a promotional offer) with them and decided to bundle it with TV and Mobile. I was promised a two-year lock on the price, later told only one year. It took almost two weeks to get the equipment. THEN, I get the bill and it's $30.00 a month higher than quoted and I have an emailed statement that states so. After round and round... I canceled the TV service and for my efforts they raised my internet $18.01 a month more. That's the thanks I get for trying to do additional business with them. Needless to say, I’ll be getting rid of them completely for now and forever. STAY AWAY. They will lie to get you to sign up.

I am moving and need to cancel my service, with the intention of renewing it when I am ready at my new location. I called to cancel the service just a few days after making my monthly payment, but to my surprise, they charged me for the entire next month's payment! The customer service representative explained that they bill at the end of the usage period, so even if I used the service for just *one* day, I would still be charged for the full month. On top of that, they added a $25 late fee! After nine years as a loyal customer, they showed absolutely no concern about retaining me, even though I had planned to return to their service. Well, for the rest of my life, I will not use anything related to Spectrum.

Spectrum is scamming customers with their online promotions. They refuse to uphold a promotion they were offering for online internet service. I have spent several hours disputing this and their escalation and retention team is a joke. No leadership here, only profit pushing. It is disgusting that this company is getting away with such deceitful practices. Avoid this company at all costs and buyer beware.

Deceptive sales practices! Stay away! The ad that they will buy out your device is a lie. Spectrum owes me $500 on a buyout and $200 for an activation fee that was not disclosed. It was such a hassle to switch and I am very sad that I did!

I have internet/tv/phone. The only thing that I've had any luck with is the phone. They keep sending out technicians who look in my basement at the cables and tell me everything looks good. I keep losing internet, so my tv service won't stay connected. I contacted support tonight, and this time they told me they can't send out a technician because their system is down. The largest internet company, and you guys can't do the only job you have. Having a manager contact me tomorrow. Short of a HUGE credit, there is nothing they can say to me that will convince me that the service is worth it.

I have been a customer of Spectrum for the past 8 years. I cancelled my service due to the quality and price. They kept increasing my rate and my service would go out briefly 1-10 minutes multiple times a day. When I cancelled they did not even attempt to rectify, nor retain my subscription. After I cancelled, I found out that they will not prorate my account and charged me a full month of service, even though I only used the service for 1 week out of 4 for the billing cycle. Attempted to resolve this with customer service for to no avail. BEWARE! GO ELSEWHERE for Service! Spectrum SUCKS!!!

Spectrum internet and tv services are terrible. Spectrum said we needed to update our equipment which we gladly did and now it’s worse. Nothing like trying to relax and surf the Internet and watch a football game on the weekend with Spectrum lol.

We could not be more loyal than most. We have been a customer since Time Warner. Over 20 years. We have had internet problems for a long time. We had half a gig, never worked. Spectrum gave us 1 gig for one year starting last May 2024. We have never had 1 gig. The most was 600 mbps one time. Our speed runs around 50 to 100 mpbs download, 15-25 upload. We have had numerous tech here the past year. Finally tech guy came 10-4-2024. Found the problem, said maintenance would have to repair.

The worst excuse for internet provider. My neighborhood connection goes out multiple times every single day. We are no longer able to work from home. We are never warned about upcoming outages. They simply pull the plug any time they feel like it, and keep us down for hours at a time. When we call them they will say they know about the outage but can never provide any explanation or repair details. They NEVER offer any discounts or apologies. Their "customer service" is a joke. Their "technicians" are clueless. All they ever do is swap modems. Why aren't regulatory authorities getting involved? Most reviews are negative. This company is known for being bad. Why is this allowed to continue?

Spectrum are ripoff thieves. Corrupt company. Their services is so horrible and very unreliable. I have to watch with my tmobile Hotspot and my firestick to watch tv and stealing money. I am paying for 1gig and not getting even 500 of high speed. Please stay away from spectrum or you will regret it.

Absolutely garbage! If I could give negative stars, I would. They mislead, they lie, absolutely terrible customer service and Internet that goes out 2 to 3 times a month for days on end. Stay away from SPECTRUM!!!! Do yourself a favor and find an alternative. This company will steal your money and lie straight to your face. Here's the best lie, "Our technicians are working diligently." Just stay away from them.

Customer service really needs improvement. Getting charged for a bill that didn't even owe. I really believe if they listen to customers complaints it will be better but as of now I suggest that you seek other options because this isn't it.

Spectrum bandits! They really need to look at their cable TV lineup and see that people don't need to pay for 23 HBO channels, 20 something Showtime channels, etc! All of the channels broadcast are in HD clarity anyway with HD ready TVs on the market, so why does Spectrum need to put the same channels in the 400 and 800 numbers when the same channels are already HD ready from 2-200. What's the point of a Xumo box when Roku has the same streaming apps including Spectrum TV on them? Or TV being sold on the market has the streaming apps built in? Paying wayyyy too much for unwanted channels my family and I don't even need.

They have decent internet with good speeds and it is reliable which is why I gave them two stars, but their cable service is another story completely. They used to have a good cable box with a good user interface. We canceled our cable service because it was so expensive and went with YouTube TV which was really horrible so we went back to Spectrum and they gave us a much better price but they updated their cable box and user interface and it was absolutely unusable.

Today, Nov 23, 2024, I spoke over the phone, with a very pleasant young lady from Spectrum. Her name is Cassidy. She said she was from Texas. She was knowledgeable about Spectrum and my requests. Overall, I found her demeanor to be pleasant and inviting. Cassidy listened to me, and didn't rush me, or talk too fast. (I'm 67 next month so this was important to me.) Hands down, she is the best Spectrum employee that I've met over many years of being a Spectrum customer. She 100% needs to be the 2024 Spectrum Employee of the Year!

Today I dealt with a very unhelpful supervisor. I had asked them to remove an “entertainment channel” charge for my bill on October 22. It was not done for the November bill, unfortunately, even though they allegedly record their calls. This guy said he could not go back to 7/10/24 when I changed my service & to remove The four months of charges that I did not know I was being charged when I changed my service. The best he could do, he claimed, was to take off $15 for the future charge.

Horrible mobile trade instruction, was going to send it the device, customer service email me a link to print label, have two button, one is USPS and UPS. Once you click one and want to change it back to the other only option is cancel so if anyone thought that hitting the cancel with bring you back a choice it cancels the trade in and you will have to pay the full amount of the device. Would never get Spectrum again after I pay $933

Brenda from El Paso, TX uses ChatGPT to speak to you for live representative conversations and repeats herself over and over again. Don’t sign up for any of their services, they will increase your prices by 50% after a year and won’t give any of your money back. Don’t rely on their employees, “promotions” or their word for anything regarding your account or pricing. They suck and have a monopoly in my area, meaning I’m stuck with no internet connection if I don’t want to do business with this terrible company that is in it only to legally scam as many people as possible. Filing FCC complaints shortly.

The service was good while it lasted. They make you call in to cancel. I called in to cancel early August and they tried to offer me a deal to stay, however I was moving out of state. So then they tried to offer my roommate the deal. After talking with my roommate, while I was still on the phone with Spectrum I told them that the account needed to be canceled. Fast forward 2 months and they canceled the service and reinstated it, the notes from the rep were not complete and said my roommate was going to take over the account even though that was not how we ended the call and now I’m on the hook for an additional 3 months of charges. They are crooked and will eeeekk out every dime they possibly can. They make the rules and then when you play by them, they change the story and enforce what they want to.

Spectrum mobile is deceptive, they sent me one iPhone 15 that didn’t work and sent me a second iPhone that didn’t work, then they charged me over a $1000 for the first phone, I called customer service up to understand the problem and they informed me there was nothing they could do.

The internet service is a joke. Too many service outages and they take too long to restore service. My wife works from home and our service outages take up to 24 hrs to get restore. This happens at least once per week. We definitely changing internet providers.

10/31/24 I started services May 22nd 2024, bringing my phone and my two daughters' phones. I paid 143 and Change this included 20.00 activation, 39.99 for service on two phones and repair plan 5.00 taxes. My husband wanted a phone so I paid device 33.$$ activation and taxes came to 205.$$ My one daughter was only15 dollars because of the promotion. The rep said I was paying my first month in advance. I asked him did that mean June was covered and he said yes. My bill cycle was may 23rd to June 22. And my due date the 12th of every month and I'd receive my first official bill for July. Here is where this all started. So June 233d to July 22 due july 12th was 178$$. I paid July 3rd. That was JULY bill. So I go on the website to look at my next bill July 23 to August 22nd. This is August bill! I look at it and it says I have a previous balance remaining balance if 178.$$ I they said I owed 224.$$.

Spectrum is by far the worst company I have ever dealt with. If you want terrible communication and be overcharged when service isn't even hooked up yet be my guest. I have two businesses and they charged a fee from one to the other and threaten to shut off my service to the wrong business. The fee was for canceling early even tho I told them well before my install I did not want the service $1600 bill for doing nothing. They told me I would need to take it to court!

It took them a year to give me equipment that was sufficient for the speed I was paying for after I upgraded. It's *impossible* to cancel service with them - they intentionally hang up on you, they make unauthorized changes to your account and then tell you to call back in 48 hrs cause there's a hold on the account due to recent pending changes. You are not dealing with an honest party at all, and you're going to pay for it in time and money.

**UPDATE. My husband went to a store where they told him his phone is NOT compatible with Spectrum. Even though the rep that set up and switched our service from TMobile said both our phones are compatible. I feel completely scammed and taken advantage of. I just wanted to let you know that switching to Spectrum Mobile has been an absolute, painful disaster. My husband's phone STILL does not work right and he has no way to make or receive calls unless he is at home on our wi-fi. I spent most of my weekend in chats with Spectrum only to be told "sorry, looks like your number hasn't been unlocked from TMobile" and then they just thank me for my time and end the chats!!!! The phone has been unlocked and when you check on his phone for all available networks, Spectrum is there and not TMobile.

There is no pro-ration of the billing cycle. If you cancel and turn in equipment even one day past your billing cycle, they charge the full amount of your bill. In other words you pay for service you don’t have access to.

I have had a cell phone since they came out. I'm 70yrs old, so not new to mobile service. I have NEVER resented and felt so hateful towards the way I have been treated by my Spectrum carrier in all the decades I have had a mobile service. I joined spectrum when I moved into their territory about a year ago. I had been happy with the internet service and TV plan for the primary reason if you call them, someone actually answers the phone. So, after a while I switched to their mobile plan.

This Company is too big for their britches. I have been into their office to pay my bill 5 times and turned away every time because they say they can't take cash. It is federal currency. They have to take it. I had the same problem a couple months before while trying to return my equipment because they would not take my payment. Ran into the manager that time and she apologized and took my payment. She also told me If they refused again, I was to contact her. Didn't get a number.

You don’t get what you’re quoted. The tickets they claim to submit for escalations are not worked! I was told this by a manager. Retention will tell you anything including lies! Your bill after your initial promotions will skyrocket. They will claim they don’t have anything cheaper, until you go to Walmart and hear the Spectrum workers in Walmart offering WAY cheaper prices to new customers! If you can get another service provider in your area PLEASE take my word and do so.

This service provider was the only cable provider in my area due to monopolistic practices. The speed tests are manipulated. (The third party host speed test suites next to their equipment.) They have under provisioned for the growth in the area. Prices are ridiculous. Customer service… if you can find your power button you are their tier three tech. Installation. Sure four times for install is okay, they will send a crew in two months to bury the cable.

This is the most unreliable service we have ever received. If we had another option, we would not be spending our money with them. Customer service is terrible, just to get too real person is an absolute frustrating situation. If you have other options, take them, this company is terrible.

I called Spectrum to ask about a lower price on my internet services, and they did not offer an alternative, so I called again to cancel and magically they offered a lower rate after I already signed up with another carrier. I requested an email confirmation on September 17th, 2024, and still had not received it on September 25th, 2024. So, I called again, and the customer service representative had to re-pitch me the Spectrum services, and she said that the cancellation had not been processed on September 17th, 2024, as I requested. She had to process it again and that they would send me an email that reads I have canceled my service. They finally acknowledged in an email that they were going to cancel my service and my service was paid till October 6 and they canceled it today. Beware of Spectrum after a customer for more than 24 years. They are absolutely A horrible company.

When the government was giving a 30 dollars off internet service, I enrolled in it towards internet service with Spectrum but that's when Spectrum took advantage of me and raised my internet service from 45.00 to 89.00 and refused to bring the internet price back down to 45.00 so I took the matter to my own hands and went with Metro PCS at 35.00 dollars. And now Spectrum wants to work with me with a 45.00 price in which I was told that price I never had but will give it to me if I reconsider to get the Spectrum internet back. I said no and talked to them like they talked to me, after that conversation I was so pleased with myself and now I believe in do unto others what they do unto you. And now I'm working on another cable provider because Spectrum is talking advantage of their customers with cable prices and cable boxes. I wish I can show president Biden my cable bill hidden fees.

I was on a regular plan since 2007 and in January they upped the plan 40-ish dollars and then discounted it with a promotional discount. The pricing came out the same as I was always paying. So I never notice the discount. I never looked at the bill breakdown on the website. Just what I owed. So I just paid it. All of a sudden the price jumped up. I found they added a promotion in January. No clue they did that. What a crappy company to do. No business ethics! I will be seeking another provider.

Just experienced a bad bad situation into where I am trying to disconnect my internet from Spectrum in OC but this customer service keep pulling time saying checking account info then repeatedly selling all this promotion. I already mention at first that I am moving out of state that I no longer need their service. Just be aware Spectrum is not a customer satisfaction sides.

Insanely high prices for internet, I'm paying the same for 100mb as they offer for 500. If AT&T Fiber was here I'd switch in a heartbeat. Pair that with a terrible router they send you and poor customer service. If you can don't get Spectrum.

I canceled a Spectrum mobile account while I still had a device payment plan on my tablet. When I canceled, I was told that the tablet would continue to be paid off with my auto-pay payments. When my card expired, they did not send me outstanding balance communications because the account was canceled. I called and paid the balance manually as well as updated my autopay information after I noticed it had missed a few months of payments. I was assured by their customer service representative that the account had not been sent to collections and that my balance had been paid in full.

They keep Raising my bill. This month from 165.00 To 577 and justify without documentation. I am Filing I. Federal court for 6,000,000. No settling now. They then charged me the day I paid 880 today and expect payment. We are filing for stress and taking our lives away. This has been the most stressful company and when you start it appears amazing. Run, run, run. Whomever runs it is corrupt. Obviously. It’s blackmail and fraud.

Spectrum is absolutely horrid and I am so glad we ditched them for Fastwyre Fiber in May of this year. Our internet when we had Spectrum would either become unbearably slow or cut out constantly, it depended on the day. We rarely ever got even a quarter of Spectrum's promised speeds, and sometimes we got less than a single megabyte, both download and upload. Customer Service was never of any help to us and talked to us like they were reading a script and told us the same "pin in the router" method we have heard from the other tens of dozens of reps we already spoke to. Nothing Spectrum ever did regarding our internet made it better. In fact, sometimes it made it even worse.

Just moved to Kentucky from the Chicagoland area. Needed internet service so I called Spectrum. Worst decision I ever made and I think the general public needs to know what kind of nonsense they are getting into before calling this place. First, just to sign up and order internet they had me on the phone for over an hour. I’m still scratching my head as to why I lost that entire hour just to sign up. There were a lot of “ums” and “let me see here’s” and intermittent silence. I was asked my name and address a half a dozen times and then… finally… I’m a new customer. Great so tomorrow when the website populates I can activate my modem and router I bought and I’m good to go. Yep, it’s all self directed in the app she says.

I changed from T-Mobile to Spectrum. I went in to their Torrance location, a nice young man named Jose helped me; he checked my Samsung Galaxy A54 5G; said it was not compatible with their service and would I would have to buy their a Samsung Galaxy A34. After I got the new phone, that wasn't true!! He started to transfer my info. After a three of hours, close to closing time, he hadn't completed the transfer. He told me that I had to come back the next day so I had to leave with no phone. I went back and found that he didn't finish because he left out important numbers to finish. He wiped the new phone clean instead of the old phone and had to start over again. It took 4 trips in 3 days and I still didn't get my texts messages back. I also had to make a fifth trip because the phone would not allow me to make calls. Over 8 hours collectively sitting in that store!

I spoke with a sales representative to discuss upgrading my service. During this conversation, I specifically inquired about the charges that would be incurred. The representative informed me that an additional $39 would be added to my monthly bill, to which I agreed. However, I woke up the next day to find that my card was charged $33 plus $99 upon shipping, totaling $132. These charges were not disclosed to me when I directly asked about the costs. When I contacted customer service team to understand why these charges were not communicated, I was told to refer to the fine print in my shipping agreement . This practice constitutes a violation of my consumer rights under the principles of the law of deception. According to consumer protection regulations:

We are unfortunately in a region that you cannot switch for another company because there are no other internet providers. So first year $60, second $80 and now a jump for $136. The same service, I called and talked to a representative that said they don’t have any discounts or promotions… and simply hung up on me. How rude! This is how they treat you when you don’t have any other choice!

In the five years I’ve had Spectrum the rate crawled up from under $100 (internet & TV) to over $250. I have internet and mobile via TMobile for $70. And with a firestick tv was free. I was treated so rudely when I tried to cancel my service. All I could think was how grateful I didn’t have to deal with them anymore. The day I cancelled tv my internet was $79 and the next billing period it WENT UP!!

Spectrum is getting worse. Internet and TV services are intermittent or interrupted due to unexpected “technical difficulties or maintenance.” But, price raises progressively within a year. My current bill is $260.12 And now with their new billing system, they cut services out of knowledge. If you are planning to cancel services expect to get on hold with a loooong call that may last 3, 4 plus hours!! Is not that disrespectful and reputable!!!

Horrible intermittent cable & internet service. Customer service is no help. All they do is try to pacify you or disconnect you if they don't have a script to deal with your issue. If you can go with another company by all means do so. They're right on top of things to jack your price up!!

After years of being with Spectrum I had to change carrier because they doubled my rates and on top of that their internet service became horrible. Lack of connection and the internet constantly coming on and off. I had the issue looked at a few times but always ended up in the same predicament. If the service is going to be crappy why try to get more money for it. Just ridiculous. Bye to Spectrum.

*SPECTRUM SERVICE: I rarely had a problem with my wifi dropping and speed is good and consistently stable.

They don't prorate your bill. We had service from the 6th through the 10th of July, so FIVE days; we cancelled it because we were moving, and they charged us for the month. This is so predatory. If we would have known this we would have cancelled before the 6th.

Was accepted for less than a year to receive help through the affordable connectivity program (ACP) & during those months my Spectrum bill was $59.99 which I thought was enough, especially for internet only! Well that came to an end. My bill then jumped to $91.99 which is beyond ridiculous....again for internet only! My gas and electric bills combined are barely over $90.00 a month and that is with no help on either! Now I just received my bill & it is up to $94.99 still internet only! I have been a customer for years, but I will look for more reasonable options elsewhere! People cannot afford these insane prices! Maybe if I had TV & phone included that might be imaginable. I should, nor anyone else be expected to afford almost $100.00 a month for internet just so myself & my Daughter can do what is needed for work & school.

Spectrum Internet had consistent outages, consistent price hikes, and terrible service. I was eventually paying $62.99 for 500 down and maybe 20 up. Google Fiber does 1000 down and up for $70. Spectrum told me they refused to cancel my service unless I answered their questions. Who I want internet from now, why did you cancel, who lives with you? It's none of your damn business! Do yourself a favor and avoid this difficult and ridiculous service. You will not be prorated when you cancel service either. Then when they know you're done paying their ridiculous price for mediocre internet, you now rate a HUGE discount. Scam artists, nothing more.

I had Spectrum in Red Wing, MN for five years, since no other internet services were available at my location. Service over this time was ok, but not great, plus very inconsistent. The last two months, almost every day my service did not work for several hours. It seemed after my disconnection request was entered, during the busiest part of the day, my home was deprioritized and no service provided. The real kicker was that they expect me to pay for 2 weeks of service after I moved.

Fair warning to ALL customers! If you cancel service in the middle of your billing cycle, they will NOT issue a pro-rated refund! Not their policy. I moved from one apartment building to another and told them I was doing that. I was told ALL I had to do was carry the equipment over and plug it in, then call if it's not working. Guess what? It didn't work. The drop was DEAD and they had to send a tech out. Charged me for 30 dollar activation. Like that was MY fault?!?! I canceled and went with Gfiber. Free month. Free installation. Free equipment. No contract. And only 5 dollars/month more for double the speed. Thank goodness for competition. Not going back.

I've had Spectrum internet for over a year in Zephyrhills and streamed my tv through Amazon Fire Stick/Comporium which I use at my regular residence, I'm only here for days at a time. It worked fine until recently and when I contracted them about the constant pausing, they said they don't support Amazon Fire Stick. If you are thinking about doing the same, I suggest you find another internet service that isn't so greedy. I'm going to cancel my service and find another provider. Companies should learn we can just find someone else.

When I asked for a credit on the half month of service we didn't use, I was told they are a "subscription service" and they do not give credits for partial month use. "Spectrum does not prorate for the state that you live in." I questioned this and asked, "But you prorate in other states?" "Yes, that is correct." Utter hogwash! We have paid thousands of dollars to Spectrum in the time that we were customers and now that I am asking for a mere $45 credit for services not used, they tell me it isn't possible. If this is your only choice for internet service providers, DO NOT use them! Get a hotspot for your cellphone; it will save you the aggravation of ever having to deal with customer service, or rather lack of customer service/assistance.

I ACTUALLY GIVE ZERO STARS but it made me choose one!!! Service is expensive and unreliable. I have been a customer for almost 30 years between Time Warner, Brighthouse and Spectrum. As each was sold, the service and customer service got worse!! They have no leeway to work with clients experiencing financial difficulties. I had a payment returned due to a bank fraud issue. I immediately made a replacement payment, for the exact same amount and was disconnected today anyway. They refuse to assist me and are saying that I have to make YET ANOTHER payment to restore service.

Brief Summary: I called Spectrum to upgrade my internet, they offered Spectrum mobile and I declined due to having two new phones with T-mobile. Spectrum rep advised that they could pay up to $2,500 for my phone debt to get me over to Spectrum. I asked what the stipulations were, he advised I had to keep one of the ported lines for a year and minimum of 3 lines had to be "ported" over for a credit of $1,500 and for five lines $2,500.

Wouldn’t use their services again. Each representative tries to sell you an additional service, on each encounter. They use wording to make it sound cheap and affordable just to get more money. The company is a money game. And they don’t pro-rate. While they try to get you to purchase more they forget to tell you something actually to your benefit. And going to the store to return equipment they have 2 employees that want you to sign in on an iPad while a line forms. Get more employees… you’ve up-charged enough to handle the overhead.

I experienced interruptions multiple times during the last few months. I was on a 500MB plan. The speed was never up to the mark. The price spiked after the initial offer period. Once I found another reliable provider and called to disconnect, they were ready to give it for a fee much lower than my previous amount. It seemed so cheap and unprofessional. They didn't even prorate my amount once they realized that I was going to disconnect. I don't recommend their unreliable services and customer support.

Spectrum is scamming customers to pay for plans not asked for. While knowing that customers are being misled no responsibility is being taken on their bad faith to customers. Spectrum openly is falsifying plans and charging customers regardless of knowing the incompetence of their technicians.

Bad Customer service. They don't resolve my problem. l called and they don't did nothing. l been charged this months I my bill for my mobile phone twice and they was supposed to refund my money for an second line that l ordered and they canceled and now they don't refund my money, plus they charged in my bill that second line that l canceled and l was paying 19.00 for my Internet and now with not advise they are charged 29.99 this month, they mess my bills.

IF I could give them "0" I would. Before have a business with them READ REVIEWS. WE had a service with them more than 15 years (monthly bill was $270 - TV, Internet, home phone). We sold house and disconnected service, they send us a bill for following month that we didn't have house anymore. I called customer service, manager and etc. Nobody give you a decent solution saying that they change term in 2019, not prorate bill and that's it. But we sign in their service in 2009, nobody informed us about this changes. No loyalty program for long term customers, nothing. NEVER AGAIN SPECTRUM/ Brighthouse.

The agent that signed me up on the phone is a SCAMMER. Overcharged me over 110 bucks and promised me that I will be refunded with a statement credit which I never ever did. Customer service not willing to do anything.

Good service but the slowed data speeds make the phone unusable if you exceed your limit. In today's tech we should never see slower speeds. That's so old school and it's crap. Cricket never slowed my speed no matter how much data I used. As soon as my phone is paid off Ill be going back to Cricket. Very unhappy customer.

Where should I start? Customer Service, horrible with nasty attitudes. Called and questioned the double channels and was told that's the way HD and no HD is set up! Bundled is also misleading. Called to cancel service and was informed I couldn't. Called the next month to again cancel and return equipment and was told the billing cycle already started so I have to pay for the entire month. THEY DON'T PRORATE!! So a company this large don't prorate???? NEVER EVER NEVER AGAIN! MISLEADING, INEXPERIENCE STAFF, OVERALL BAD BUSINESS.

Have had Spectrum since Feb and have already experienced a dozen outages (not including the recent storms in Dallas) and numerous “upgrades.” Their reliability is less than zero stars and will definitely avoid them at all costs going forward.

Spectrum Internet service is a joke! Internet goes out FREQUENTLY. It's not because of the equipment in our house. Something in the field. It just goes out! It has for the four years I've been with them. Sometimes it comes back within minutes. Sometimes hours. Now it's been 2 days. CS will give me an approximate time of rectifying the issue via texts... 1 PM. 2 PM. It's rarely accurate. It's been 2 days this time, and still no Internet. So for us, that means no TV as well, since we stream everything. No more time estimates, and CS won't tell me anything new, other than "We apologize and have technicians in the field." No rebates for loss of time, job loss, etc.

If I could give no stars I would. I was a loyal customer to spectrum for five years. The internet service is constantly down for hours at a time with no explanation. When you call customer service most of the time they are not aware that the service is out and they don’t provide an estimated time of when it will be back up. Let’s get into pricing for television, WiFi and internet. There’s never a set option. The prices vary depending upon the services. There’s always an introductory price and the list goes on. I terminated my services with Spectrum. I now have Verizon WiFi and internet for a monthly payment of $55. The price never changes. There’s no cable box and cable wires. Just plug the device into an electric outlet anywhere in your home then sync your devices. I will never return to Spectrum with their poor customer service, unknowledgeable reps, rude in store staff and paying for internet service that’s routinely out. Terrible and poorly run company.

The worst customer service and prices. I signed up with their deal and was told it would last 1 year. After 1 month, the prices increased and was told they only do month to month contracts and wouldn’t honor the price I was quoted. Avoid at all costs. Terrible company.

I order 3 new phones from Spectrum and 1 I returned so they explain about the restocking fee and no damages and etc. so I made sure of that. I trade in another phone for 1 of my old phones and got a little pay for it wished I had kept it. Now the phone I exchange I put it back in its original box, wrap and all I even left the paperwork that came with the box in there. Made sure that phone was clean and boom I get an email and an alert where they tried taking $533.00 from my account good thing I keep it locked. I called them to what’s going on and explained to them there’s no way that phone had scratches. I sent it back the way you sent it to me that was my main worry and they said “we have proof”, sent me some pictures that look like a SETUP just to say it had damages.

LIARS. We started out with tv and high speed internet.. Great service $140 a month. After a year it's now at over $200 a month. Several times we had gone in and each time they were begging for our cell service.. They said, "Sir we use the same towers as Verizon and you will get the same service." Well that was a lie.. What they didn't say was: "Our service goes thru the internet and if you don't have your internet on, you won't get service. But if you leave your service on you use up your data then it slows down, so if you turn off your data to save it, you won't have cell service OR texting.."

They billed me 2 months before even sending the router and refused to give me a refund for wifi services I was never able to use. I was unable to connect to wifi and tried to get ahold of them several times. They said they can't give me the refund because they sent me the modem a while ago and they can't tell if it was hooked up or not. But it doesn't matter if it was hooked up or not, because my devices couldn't access it without the router. I canceled my account and am done with this company.

Spectrum stole money from my bank account that I used to pay my bills on automatic draft. I'm elderly disabled and on a very strict fixed income. They've been taking money for services I neither ordered nor received and when I called customer service they were very unprofessional and only offered me a small portion of my money back even though they admitted the mistake was theirs.... Do not do any business with Spectrum. Find an alternative. TRUST ME.

I have a really terrible experience with Spectrum, the customer service personnel lack experience and being unprofessional, they keep transferring from one to another without solving my problem. I had to switch my phone service to another company and because my next bill past due couple days they charged me for the entire next month cycle. I would never consider spectrum ever again.

We have had 2 techs out in 2 days. Both said they fixed the cable and service to our business. I was promised a call from a supervisor at 10am today or in the next hour. I have waited for 6 hours. Still no call back and no visit. Please look at the work of the last two days. It disgusting that nothing has be touched. Cable is spliced in several areas over 15ft and box is hanging off the wall with no cover.

Horrible and unreliable, rude customer service agents that don't listen to you and talk over you. Their system will email you about outages but they will say that the outage was hours later even when you have proof from their system that an outage was longer than they claim. You're better off using messenger pigeons than Spectrum's useless services.

Spectrum put cable in my area in November. They tore up my yard. Said they would fix it and they haven't. I have mud sliding in my ditch that's clogging my culverts that were just put in last spring, ruts in my driveway in the sides of my yard from their equipment. Called. Said they would be out to fix and still have not.

Wanted just internet, (out in the country) then got told about the phone deal. Told neighbor. She replied, their phone is no good, away from home, she can't get internet. Called them back. Oh they are #1. Got phone, took all day to get connected and info transfer. I could not call out or text from my home. Then I'm asked, did I open it up? Gee, how do I know it's going to work, without opening? Since I opened it, now I can be charged $50 restock fee. Friendly workers, the phone service stinks. Walmart straight talk, I can text and call from home and have internet (slow). Yet, they're suppose to be #1. Then, I'm given a call, and asked, do I want a line, no extra cost for internet? I asked, will my internet work without it? No. I'm thinking Do I want to make payments on a car without wheels? Isn't that a stupid question????

After having internet and cable bundled for over 5 years the price almost doubled in that time... after selling my property and returning their equipment and terminating service I got a phone call a few weeks later telling me I owed them over $350 dollars for two missed payments... They never terminated my service and made it very difficult to do so when I called to challenge the charges... They won't let you terminate service in person and purposefully. Make it hard on you to terminate service...

I had my internet moved to a new apartment on April 15. I got my keys on the 17th. I moved on the 25th and they had to go outside on the pole to fix it on the 25th. It was never working but I was being charged for it. Now on they are coming to fix it May 15th. A month without internet services and the supervisor said he could credit me for those days. He said something about when the bill started but my services was still on and he said I couldn't get credit for those days. He even tried to tell me stuff that wasn't true. Now I'm returning my equipment and never dealing with Spectrum services ever again. I'm paying for something that hasn't been working and I can't get credited for it. So you will no longer get no more of my cash.

Spectrum is, without a doubt, the WORST company I have ever dealt with in my entire life. When we moved out of our our home, I was late to cancel service by 2 days. The REASON I was late is because my husband was in the ICU in the hospital and ALMOST DIED. Spectrum did not care. They still billed me for the entire month, were harassing about it. I understand that Spectrum is a company whose purpose is to make money, but there needs to be some human decency and common sense too. Horrific customer service. DO NOT USE THEM. And I am telling everyone my situation and what happened, so all my loved ones can avoid Spectrum too.

Spectrum Wi-Fi is a rip off, I paid for 300 Mbps, most of the time it's less than 200 Mbps, but yet they're charging me for 300 Mbps, Don't get fooled. Spectrum is a big rip off. Don't waste your money. The place is garbage.

Unfortunately, I had to report Spectrum to both the Better Business Bureau and the FCC for bait and switch actions. They overcharged me and then cited contractual terms never discussed previously to support the additional charges. After my complaints, their customer service rep reviewed my recorded conversations with Spectrum staff and determined that I was correct in all my statements. She said the salespeople were then "counselled" so that the situation I experienced would not be repeated. Her statement was difficult to believe because Spectrum salespeople work on commission and believe the incidence of ripped-off customers filing a federal complaint based upon misrepresentation is low. Verizon was just heavily fined for illegally charging customers additional fees, and I am just waiting for the federal government to charge Spectrum for similar violations.

Needed to get a replacement phone for elderly neighbour whose phone was stolen while in hospital. Fortunately, we were served by Debbie, who was friendly, efficient and helpful. In and out within 20 minutes, and good to go.

Constant service interruptions and intermittent slow speeds. Multiple tech appointments for things to work a short period of time then falling off again. Unable to process bill adjustments even after being out of internet multiple days in a row, and requesting credit multiple times. Also the price is insane, the lowest package offered is $100 a month for internet alone.

Carlsbad store: Think good customer service is a thing of the past other than Spectrum T-mobile is the worst. Worker by the name of Drachan is the worst when it comes to customer service. He'll be better off digging holes in the desert where no one would have to put up with his rude poor attitude. He is the reason why this store gets so many bad reviews. I wish spectrum would take more time interviewing their applicants so people like Drachan would go elsewhere for work. DRACHAN your mom must be really proud of you.

Existing customers are subject to their increasing costs every other month, while promoting discounts for new customers. You call them, and they have no explanation other than 10 years ago you had the same promotion. Wish our county would encourage another reputable company to come into the Citrus County, Florida area. If I could rate as 0, I would.

If I could leave zero stars, I would. I called Spectrum the other day to inquire about the mobile phone service that they offer and inquire about the phones that they have. I was informed that I needed to pay 82.77 for them to send the phone and then told what the next steps would be. I explained that I would call back on Friday if I would be interested in going forward with a cell phone plan with them. I am currently an internet and cable TV subscriber with Spectrum. I started receiving emails that the phone was shipped. I checked my checking account and discovered that Spectrum had withdrawn the 82.77 from my account after I had clearly told them NO and that I would contact them on Friday if I was interested. They used the debit card they had on file for my internet and cable service.

Spectrum is a horrendous company that takes advantage of their customers. It's no surprise they have a 1.6 rating on almost every site and doesn't even allow reviews on their Facebook page. Maybe treat your customers better and you wouldn't have to block facebook and Google reviews. I was overcharged for services I didn't use. I spent months trying to get it resolved and it ended with a support specialist telling me they would drop the charges because they were invalid but refused to drop the late fees.

It works when it wants to... About half of the time I can't connect my firestick to it. Everything is hooked up correctly and the box says that there is internet. I'm most likely going to look into other Internet providers

We have had Spectrum for 11 yrs. 5 yrs ago we moved to another home. Yesterday they come and rip everything out because they had the address wrong. Refused to correct same day. No apologies! The funny thing is no one knows why they did it. Their solution is to place two addresses on my mailbox. I think that is a crime.

Spectrum is trash. Been eating for their gig plan for 2 years now and will be lucky to see 500 mbps. Get AT&T fiber optics if they offer it in your area. Never had a problem with them. Don't cheap out on Spectrum. You get what you pay for.

Their Internet is CONSTANTLY OUT.. CONSTANTLY. It can drizzle and nope you don't have Internet. They could careless if you use it for work. But if you don't pay on time they'll threaten you with shut off. I have no idea why I pay, when the Internet is having issues more than it's even worth it.

We called Spectrum last week after being a customer for 10 years. Our internet and TV service had crept up to over $270./month, and our service was very unreliable. Internet and TV reception getting worse all the time. Husband spent 1 1/2 hours on phone with a Rep. who was able to lower our bill almost $100, but we had to choose a lower grade of TV service & cancel phone landline. When husband said he wanted to discuss w/his wife, Rep. said all notes were in his account and anyone he got on next call would give him the same deal. Not only did they never have any notes to refer to when he called 3 more times, but they could never ever "figure out" how that first Rep. got that number down.

The worst customer service in the world. Two hours switched from one person to the next five different times just to change a service. I have seven accounts and I am seriously thinking of canceling all of them and going with a legit cable internet company.

My husband and I have had the service since August of 2017. For most of the time we've had no issues with our service. The internet was reliable. The service was consistent. No complaints. In the last two years our bills have been fluctuating almost consistently. 2 years ago they offered us a service for for spectrum to be utilized basically like a streaming service. Unfortunately you either have to have a Wi-Fi capable TV or Roku in order to utilize this service you can use it on your cell phones but we don't really use our cell phones to watch TV. So when they offered it to us we asked if they worked with fire Stick in which they do not. So we denied the service we did not authorize it. A few months later the bill starts to increase and my husband does handle the bill and all of a sudden I noticed it was going up to like 80 bucks so I went to him and I said, "Hey what's going on with this bill" and he says, "Well it keeps increasing."

Do not entrust your money with this institution. Spectrum decided they wanted 481 dollars and BOA just released it with no questions asked. I had a monthly payment to Spectrum of 49.99. 481 dollars, shoulda raised a red flag. I put a claim in and they denied. Did not ask for my documentation. Just told me Spectrum has a valid claim. Top it off with they did not even notify me of this erroneous decision. Burn burn burn.

I moved from CA to OH. I worked remotely so wanted internet set up before I arrived at my new home and got Spectrum because it was indicated as a provider in my new area. For months paid their bill until I moved. When I moved in I was unpleasantly surprised by the lack of the advertised speed/service. I could limp along during the day with work but once it hit 7-8pm, there was no service. If I wanted to watch tv, constant buffering. I got a different provider installed and called Spectrum to cancel (and spectrum was not cheap. $70 self install charge plus the per month of about the same).

I have been trying the Spectrum app for months now. I will be removing their app and bringing their box back. It has not been worth it at all. All they show are old repeats except for Sundays. Nothing new otherwise. In addition, their internet isn't very good either because the programs are consistently cutting out the audio, such as the Ion channel and other to the point I don't even know the story. Try to compose emails on their app. I can't. I only can receive them and then they up their price! Customer service has been horrible. The entire three years I've had Spectrum internet because they fail to pass these complaints along, deny there is an issue, which I have proven in two rentals because they had to keep coming back. I have proof that all my payments have been kept up to date for three years. Totally not worth what they charge when I can get other apps cheaper with the same programming. Total ripoff.

Service is okay. VERY expensive. I called concerning a "special Offer:" they supposedly had that would cut my bill "in half". I called and was immediately put through to an India call center. Yak, yak, yak. "We will charge only $46.00 per month. To do this we must have you pay ten months up front." When I was approached by a rep in a Walmart, I was told there was a program for retired people over 65 years of age. All of this is an out and out lie. Don't trust a single thing they say. How do you know they lie? They open their mouths. If I had a single other good choice (already been through the only other provider in the area) and they were the same bunch of liars.

I ordered an additional phone, and told them I did not want my card on auto pay. I pay bill thru bill pay. Well I had a thought I better check that. Check today when I came home and it was sitting on auto pay. I was totally upset over being lied to. If you tell them no, they should just say you can't get phone. I would of went elsewhere. But they did without my authorization. Unauthorizations should be made illegal. Greedy people. I don't trust them (internet /mobile services) to not charge my card on file when not ready to pay. I am upset because it was done illegally. When someone tell you no, respect their decision. Don't lie and don't hold information back creating a problem. I canceled the phone over it. I pay my utilities through Bill Pay. They blocked me from changing the card again, because I said don't touch my card. They want let me even put original card back on. Dirty. Don't do business with them. It is always a headache with these companies. Thumbs down they don't care about you. They want the dollar.

I started with Spectrum several years ago, with a promotion, in which the price never change for at least a couple years, after the promotion it doubled, after calling and complaining they gave me a little discount. After a couple months went back up, their reason was they had a price increase, so really the promotion wasn't a promotion, this is a horrible company to do business with, they claim to have a retention department that can help, another lie, they can't do nothing. I'm going to keep leaving reviews regarding this horrible, greedy company as everyone else should do.

I am on the phone with them every other week due to Internet outages. Customer service provides inconsistent and often incorrect information. Their equipment is worthless and needs constant repairs or replacement. Personnel at a local store is rude and gives scripted answers. The only certainty is that your rates will go up.

Save yourself a lot of headaches and don't go through them. Nothing but problems trying to activate new phone. Rude customer service. Spent 8 hours on phone and chats but made no difference. They only refund a fraction of the money if you decide to return a product. After 8 hours, apologies and being told to have a great day, over and over, no longer made any difference but that seems to be all they are good at.

Great for first year, then UP go the rates!!! Then try and cancel they charge you for services not rendered. And are very short with you and don't care. They went up over 100% for my TV and Internet. Got their promo mobile service and have had it for 3 months then up 30 bucks. I will cancel when the phones are paid off but why should I they are screwing me, so maybe I should screw them. They don't care at ALL.

I was very satisfied with the ease of trade-in on my phone. I am happy with the promotion and I recommend my friends and family to trade-in their phone and upgrade. I love my new phone and pleased with all the features. Thank you Spectrum.

I moved to a new location, and called Spectrum to set up Internet service in my home. I didn't have any issues, until I found out that I was signed up for a mobile service without my authorization. I researched the cost difference with my current provider with Spectrum to see which would be a better deal for me. After being harassed via phone calls, text messages and emails by customer service, I finally decided to switch my cell phone service to Spectrum. Spectrum has my Internet and Cell phone services set up as separate accounts, and are refusing to combine my services into one billing statement. I wasn't wanting to have two separate payments for two services each month. If I could, I would have given a "0". They aren't as willing to work with their customers as they make it seem.

Why is Spectrum TV so high. Unable to get other cable services in my area, other than Satellite TV. Cable bill for basic service, and no wifi almost $200. Elderly minority couple, is this normal? When initially signed up 2020, cable was close to $100 a month. Signed up with incentives. When incentive expired a year later, monthly costs have increased steadily from $125 to $184. Why the increase. Decreased services to basic. Paying just for basic TV. No HBO, NO Showtime, just basic cable. Why does it cost so much.

I am not going to waste my time with details. Just know that if you sign up with Spectrum your customer service experience, if you ever have a problem, will be horrible. Don't get trapped...Find another company.

I joined Spectrum about eight months ago because of the great rates, but what I realize is their service and customer service is poor. I’m a home inspector and I do a lot of work in my vehicle mobile. My cellular service signal was poor. My Wi-Fi service signal was poor. They told me that I needed to upgrade my phone, I did that. Once I did that the signal wasn’t any better and what I mean by that is that I could connect my hotspot to my laptop. What would normally take me a few minutes would take me hours to do so I decided to leave and go back to Verizon Which Verizon is more expensive but their service and connection is outstanding.

Have the ACP benefit and struggled a little bit for a few months, but wasn’t worried about it because the ACP benefit prevents Spectrum from disconnecting your service. I had a promotional offer $30 a month which with the ACP would make it a wash. spectrum took their time, applying it to my account, and instead of shutting their service off what they do is completely slow down your Internet to where it’s not even usable anymore, but they’re still in their guidelines because they technically don’t disconnect.

This has issue with Spectrum internet slow upload speed. I'm not recommend to this service. I got slow upload speed at night time last year. I have replacement the modem due. When I first signed up the this service has bad speed until spectrum fix upload speed

I had been a loyal customer of Spectrum for years and then I had to move. I called spectrum and told them I moved November 2023, then I asked if there was anyway I could keep my account because I liked them so much, but I would not move to my new address until sometime the following year 2024 and I did not know when. The representative I spoke to said 'Sure you can go on seasonal hold for 4 something a month'. I agreed to do it. She neglected to tell me that I would have to pay for the month of november - regular bill of over $70 - even though I was not and had not used the service before the seasonal hold kicked in.

Seems like their salespeople have some big quotas for 2024. They have called me everyday. Everyday, I tell them I am not interested and asked to be removed from further calls. I was hung up on twice. That tells you what you need to know about the company.

While I've been with Brighthouse Networks, Charter/Spectrum bought Brighthouse Networks out. They've been absolutely great! There were some problems (glitches) along the way including my bill being associated with someone of the same name in Texas (who was a Charter customer), it did take several years to get this issue fixed, and finally the Corporate ordered it off my credit report (that person didn't pay the bill), and they had to create a new account due to the other person with the same name with unpaid bill.

Sean at the Austin office was so great!!! 5-STAR REVIEW and thank you for being so kind! Called to get an update on our internet plan. Sean the customer service person was so helpful and kind. Thank you!

This company is the biggest scam, they promised our business they could set us up and after 5 months still no working service that didn’t drop calls and crash daily. We had people think we closed, their management and service people stink. We lost $50,000 in revenue and then they had the gall to send us to collections owed $165. We paid it and dropped them - avoid them like a plague. They lie, cheat and rob you and don’t care.

I have to say that without a doubt Spectrum TV and WiFi has the worst service, quality, customer service and speed I have ever experienced. They charge $100 per month for .5GB that never worked as promised. I changed to Google which gives me a full 1gb and it's $30 less than Spectrum and the Google actually works as promised. It took me 1 full hour of my time to cancel my service with Spectrum because they would not let me go. I'm writing this to try and save you the heartache and waste of time this HORRIBLE company put me through. Also to let you know I have had this same service for 11 years - so they had a long time to make things right which they never, ever cared to do.

Unfortunately, I am stuck with Spectrum as it is paid by our HOA. Stations I get downstairs won't work on my upstairs television. On all of my televisions, I go to change a channel and get a "please wait" on the screen. The wait can be as long as 20 or more minutes. This is ridiculous!!! Spectrum provides crappy service. And when you call customer service they want "the customer" to fix the problem rather than sending out a repairman. I am retired and don't work for Spectrum. I don't have this problem with my Dish Network set up at my primary residence in Los Angeles. Whatever you do, DO NOT USE SPECTRUM. They are a lousy company!!!!

RECONSIDER NOT GOING WITH SPECTRUM. From a financial standpoint, I would have paid more after 12 months and even more after 24 months compared to Frontier. When I went back to Frontier, they not only dropped the price but I will only have one slight increase after one year. Their customer support was some of the worst I have EVER dealt with. I called to cancel on day 30 of the trial period and was told I had to pay another month because I had already been billed. They do not prorate. During the two-month period, I had documented a total of 84 calls to customer service. Ridiculous. I only wish I would have read reviews. I will never recommend anyone sign on to Spectrum.

Let me start off by saying Spectrum. Is the very worst company I've ever dealt with.. I called them because I couldn't stream on their cable system. Their internet goes in and out, which makes it impossible to stream. Every 510 minutes it buffers, and you can't get anything done. I've called and they've sent 6 people here all at once. Including a supervisor and could not correct the problem. My complaint is. If they're selling you a product and it's supposed to work. And they throw up their hands and say there's nothing they can do about it. Shouldn't they automatically upgrade you to a stronger system? No, they make you pay for it. So whatever's included in your original Spectrum doesn't work. And they get a pass, I absolutely hate this company. They never can't get back to me to try to straighten the problem out. They just quit. If I can find another provider I will.

Spectrum is not worth the money. Always buffering like every 15 minutes. They are a poor excuse of a company. You call and can’t understand the representatives on the other end of the phone. They also put you on hold for 2 hours.

I am currently with another company and exploring (no contract) service providers for my two (2) Business VoIP phone system. After checking Spectrum's website and noticing the advertised VoIP service at $19.95 per month for one user, I contacted the sales department. However, upon mentioning that I only needed service for two desk phones, the sales representative informed me that the displayed price on the website is applicable only for requests of five users or more. I pointed out that this requirement wasn't mentioned on the website, and the representative admitted it was overlooked. Instead, they insisted on bundling their rented locked phone at a price of $50.00 per month for one user. This tactic appears deceptive and misleading to customers due to their advertising strategy. Beware of their promises, because VoIP service might be (no contract required) but renting the service with physical phones might.

I was told I would get 50% off my bill to keep the service on 9/12/2023 and as of 11/13/23 I was still being billed the full $84.99 for my service. It took me 45 min on the phone to get it taken care of and an in-person visit to our local Spectrum office. Many other internet companies are biding for our service at MUCH lower cost and a faster more mobile set up. The service I get on my devices is all pretty much the same. The difference is CUSTOMER SERVICE... Spectrum gets 1 star for the people I met in person and on the phones.

#spectrum This is a nightmare that you must read about. Do not do business with Spectrum Mobile! I decided to trade in my iPhone for a new Galaxy Z fold. I called spectrum and asked how much trade in allowance I would receive. The representative ignored me and told me that it is best to keep the iPhone. This was verified when Spectrum personnel listened to the original sales call. I went to the Spectrum store to activate my new phone and was told that I was supposed to get a $ 1,277 rebate.

When having service connected, I was offered a tablet at cost of $100. I told the sales rep I did not know how long I would remain at this address. He assured me even if I cancelled service in a few months the price would be $100. Spectrum recently boosted the price of the device to $200 despite what their salesman stated. I canceled this account back in April 2023 and have paid the initial tablet cost of $100. I tried calling to resolve this problem and it has left me very frustrated and wondering about complete lack of integrity of sales and other employees and leadership of this company. Their reps take advantage of the elderly or anyone else they can.

I have Spectrum cable and Interner for too many years, but this company is very lying for the clients, they give one price, when you receive the bill, is different amount, is very molest and always is the same. I hope you help us for this problem. Thank you

Had discontinued our cable/ TV services due to the continued increases in cable TV rates. For what we were getting it was not worth the cost at over $250.00 a month. Called 9-8-23 to have the cable disconnected, spoke to associate and explained that we were discontinuing our cable service but keeping our internet services. One week later all cable equipment was returned at Spectrum store, Matthews, NC. I thought we were done but received a bill which included past due cable services. Called Spectrum a second time, explained we no longer had cable and all equipment had been returned, associate wrote up a ticket, but later found out information had not been forwarded to proper departments, primarily the billing department which did NOT happen.

Not sure why I gave Spectrum a 2nd chance, but I did. As in the past they did little but disappoint. TV: So many promises, so little performance. First having been told there was no need for a physical DVR because of the online DVR we didn’t rent a DVR. They don’t tell you at the time your TV can’t access that service through the cable box. The only way to access it is through your phone and often on your home network depending on the station. Mobile: After baiting us with “free phones” we find out the phones do not receive priority on the Verizon network. We dropped the Mobile plan a couple years ago and went to Verizon, keeping our phones initially. With the same phones and supposedly the same network we had way more reliable service with Spectrum.

This company is raising service prices every five months, I started with 49.99$ and slow they are raising till 84.99 $ just for internet, I cancelled on 21 October 2023 and was charged for a full month with having a chance to recover 2 weeks without service. The customer service was very rude and unprofessional talk and helping me. Please think twice before you make your decision to use the service from this company. After 14 years being customer for them, the worst customer service experience and worst internet service.

Do not rely on the Spectrum call center team; they are not part of the official Spectrum team but instead outsourced to a third-party organization. I had a peculiar experience today when I contacted the Spectrum call center. The agent who answered my call seemed to have no knowledge of the packages displayed on the Spectrum website. Furthermore, the agent asked for a lot of personal information, which raised suspicions about their legitimacy as a Spectrum representative. While the agent sounded like they were from Spectrum, they claimed not to have access to the service packages listed on the Spectrum website. At that point, I decided not to trust them and ended the call.

15 year Customer. Dropped Cable to Stream last year. Saved about 80 bucks cable vs. desired apps. Kept their internet service. Price was $50/mo, within a few months increased to $55, a few month after that $65, a few after that $75, you see the trend... No notice until I go to view/pay the month's bill. When I finally had enough and tried to get the bill back to a reasonable, market based price, several attempts, told several customer services reps I would be canceling. None would help lower the bill, not even $1. None offered to send me to retention (may have kept me at that point). Was actually told after telling them I was going to cancel, "Fine, that's your prerogative." I had the best deal available.

I signed up for Spectrum mobile services because I was told that they use the same towers as my current provider, Verizon Wireless and they were less expensive. They offered me a promotion that afforded me free service for 1 year. I’ve never received free service and every time I call they make excuses and lie. Today they told me they never offered the promotion that I agreed to at setup and went so far as to suggest I misunderstood. When I asked them to pull up the contract they were quick to say they don’t have contracts and any agreement that was signed was emailed to me at sign up. When I forwarded them the order confirmation stating what was agreed upon they told me that’s just an order confirmation and not the terms as they could change. It’s so sad for a company like this to exist. They already over charge due to their monopoly for tv and now they are defrauding customers for mobile service.

I've been a Spectrum Internet subscriber for years. I have always had good things to say about them until I got the so called GIG service (can't get a true gig through cable). They charged me $200 just to flip a switch and then I was informed that I would be lucky if I was able to get 600 Mbps speed. My speeds vary from 100Mbps- 480Mbps as a norm. My service never goes offline which is awesome but I pay $145 a month for gig-like speed.....It's a NO SHOW...Spectrum is well aware of the ongoing speed problem and they always try to play it down and make you feel like it's your equipment that is faulty.

I have cable plus internet from Spectrum..Total 194$/month. I have internet in 1 room no wifi. 2 months ago my shows from Tv started to disappear..1 channel blocked..there was just blue screen..this lasted till today...Spectrum still wants the same price..even with blocked shows..and 2 chanels or more gone..I called customer service..and achieved nothing.

AVOID SPECTRUM!! These people are the worst ever!!!! My mother's death was not hard enough, but they had no problem piling on. They told us that her equipment we were returning was not correct (a statement they later reversed). Then, while we were looking everywhere for said phantom equipment, they said we ended up being three days late on the disconnect request, so they are charging another $218.06. In fact, the request to cancel services was made on 9/25 for an end-of-the-billing cycle date they told us was 9/28. The return equipment receipt through UPS was dated 9/27 (still before the 9/28 cutoff date). They lied about the equipment, the billing date, and the cancellation request. But, why not if you can grab a bit more cash from even the dead?

Don’t expect this multi-billion dollar corporate behemoth to do anything ethical or with integrity. Spectrum (Charter Communications) is a completely greedy, money-hungry, and immoral bunch of cronies. And, they provide terrible service all around, to boot! Since they have monopolies, creating endless resources for themselves, they get away with all sorts of lawbreaking conduct. A perfect example of how dangerous these massive conglomerates are.

This company's customer service is incredibly poor. When I asked them some questions about my mobile and internet services, they couldn't be bothered to provide answers and simply told me to go to their website and do my own research. I was taken aback by their response. If I could find the information on their website, I wouldn't have needed to call them in the first place. Moreover, their representatives sounded exhausted and indifferent, showing little concern for their customers. It felt like they were answering calls just for the sake of it.

Ok, figure this one out. I have been with Time Warner for many years since Spectrum took over. I got sucked into a Bundle Plan which was supposed to be the best! I noticed all my favorite channels started to have a "Golden Key" next to the channel. My channels started to come with an additional price f I wanted to view it. I got tired of the disappearing channel so I canceled my TV/Cable services. I only wanted Internet. If you are just looking for internet, Spectrum has 3 tiers available. $49.99, $69.99 and $89.99 (NO BUNDLING) Just my internet went to $129.99. When I called to cancel the Cable/TV, the person told me to turn everything in before the 13th of the month. I turned everything in on the 5th of the month. Now I have been charged for the Cable/TV for the month despite turning in the equipment that was given to me. I have no Cable but I am still paying.

I have nothing nice to say about this company! I tried to get them to write off an iPhone that I purchased for my son who passed away in another state. I tried telling that I have no way to retrieve his phone. They said that the only way they would write it off is if I was the one who was dead. In addition, I had a free line, which one of the 10 people that I spoke with wiped out (when the conversation was about the iPhone cost) I never asked that my free line be deleted from my account and when I said I wanted it back, they decided to charge me for it. I can't begin to tell you how stupid these people are. If you don't anticipate any issues-good luck. If something happens then consider yourself screwed.

I purchased a zflip4 phone back in November 2022 from Spectrum & sent them in a brand new iPhone that had never been used & swapped from Straight Talk because spectrum promised me I would save more money monthly! In Dec 2022 they sent me emails daily begging me to add a 2nd line for FREE for 12 months. So I did. I ended up grabbing my son the red iPhone & gave it to him on Christmas.. In January 2023 my z flip 4 screen slowly started coming off more each time I would open the phone so I called spectrum and made them aware what was happening to the phone and they told me I was covered for a free replacement phone..

Internet service is poor but only game in town. Had to hook up service for my father but should have been wary of the free mobile service offer for a year. Equipment was terrible. Couldn’t take to store and resolve. After a week of the store telling me to contact phone customer support and phone customer support telling me to go to store I was done. Wasted 6 trips going to store. Now I am having fits trying to get the old number released beck to Verizon. Beware. Even given away for free it is not worth it. Customer service is horrible.

Unfortunately Spectrum is the only full-service cable company in my area. For the past several months, poor tv cable reception, tv always buffering and freezing. Very slow internet and poor WiFi connection. Paying high monthly fees and due to old cables and connectors, Spectrum refused to credit my account in any way, due to untimely reporting on my part. Even though their technician (highly qualified), found water and rust in the old cable running from pole to the property, also connectors at the property box rusted. His findings should be sufficient evidence of the poor service I was receiving and noted old dated cable and connectors. The billing department refused my request for credit, very uncooperative and no concern for their customer needs.

Had the Spectrum bundle: internet, TV, home phone and cell thru Charter Spectrum. Dumped the TV service after having to always turn off the Spectrum news channel that consistently came on despite blocking. Went to Sling. Been forced to pay for “home phone” service that “came with” the bundle but was all telemarketer saturation requiring me to unplug the phone. Cell phone has been a nightmare for anything but calls. No coverage locally half the time. No spectrum network to connect to. It’s a safety issue when a navigation app doesn’t work in some areas. Now the new car can’t connect thru the phone which is a new issue. Support folks just make things up.

I have internet only and it goes up every 6 months. $85 Speed is not good and it buffs. Would not recommend. My apartments is in a contract not me but no one else will give is internet. I have 5 more months then I am done, done, done, with this bootleg internet.

I just found out they increased my rates from $49.99 to $63.00 per month for basic internet service. It's impossible to navigate the endless phone trees if you call so I tried the chat feature. You still cannot reach a person only an AI interface. No explanation of the increase is available. The only help offered was a number to call to cancel my service. I plan to take them up on that advice since another vendor is coming to the Suffolk area in Virginia.

They do not do right by their potential customers. We have been asking about internet since we started looking at the house we bought (we started asking August of last year). They kept saying, "Call us back in a couple of months." I called in June and they said they "had to do a survey to see if we could get internet". Nope. They said we couldn't get it. We started getting 3 post card type coupon cards in the mail every week. Checked the website, it says we could get it. So I call. The sales rep says, "I called two construction managers, they didn't answer. Call us back tomorrow (Tuesday)."

The Spectrum line fell & they said 4 days before they could come out. I explained I depend on the internet for my work. It didn't make a bit of difference. I will never go with Spectrum again. This is just hard to believe.

We are a customer to Spectrum for 5 years. We got the discount from Affordable Connectivity program. I called the agent and give him the approval number but he did not honor the discount, also every time we call for price reduction they higher the price, I'm 67 years retired and I have fix budget.

My experience with Spectrum internet and TV provider has been nothing short of a frustrating nightmare. I had a simple inquiry about their services and never expected to receive any equipment before making a decision. To my dismay, they sent me the equipment without my consent or confirmation. I had only spoken to their representative over the phone, and I made it clear that I needed time to consider my options and would call them back. Unfortunately, it seems they completely disregarded my request and proceeded to ship the equipment without my authorization.

I moved locations and I had 3 different people at Spectrum tell me my internet would transfer. After moving to the new location, it turns out Spectrum lied to me and I would need construction to get internet. They told me it would cost an additional $2500. After speaking to management, I was told the fee would be waived because I was lied to. It turns out that was also a lie and spectrum was going to make me pay that anyways, because they have no say over their construction. GO ANYWHERE ELSE!

I left Spectrum Mobile because I found out only after very quickly running out of hotspot how much was actually available with Spectrum Mobile, and I needed a good deal and had a good deal with my previous provider. I had thought that getting everything all under one roof would be great. But when I found out that I was not getting what I needed, I decided to switch. However, when I did switch, there was software which had been injected into the software on my phone regarding a "hotspot service" (which I also was not told about when I signed up), that was not removed when I left Spectrum mobile.