Spectrum Reviews

Updated on 05/03/2026: Spectrum is awful. I moved 2 weeks ago and have had service for 6 outta 14 days. Forget when ya call customer service. They are god awful terrible. I finally asked for a tech to come out and they are gonna charge me even though I haven’t had service for half the time I’ve been here. The tech Taron was absolutely awesome. So as of right now I am connected let’s see how long it last. If I lose it again I will be leaving spectrum and going to Starlink or Verizon.

Spectrum is a corporate scam. They've somehow become the most widely known internet provider in my area so people just default to using them not knowing they actually provide the worst internet speed for the price that you can get. Then they're going to double the price of you bill for the same awful internet, then when you go to cancel they're going to continue to charge you for the awful internet service even when you're not using it. I would recommend going without internet before I recommend Spectrum to someone.

Frequent outages. Spectrum offers an app to monitor status but after the last app updates all I see are advertisements. Online help is a robot, so no updated help there. The sad thing is, it's still the best service in Asheville unless you want to use Verizon. $$$!!!

Spectrum internet is amazing but the mobile phone service is complete bogus. They try to market you to get a new phone and don't ever say the word. Yes even if they agree that they won't send it if you say the word yes they'll end up sending it. I guess they must have copied my voice somehow and agreed to have the phone sent to my house and when I tried to return it back it was denied. I was told by Spectrum Mobile account was removed by a customer service agent named Daniel. Turns out a whole month ago it never was canceled and I'm now being charged for a phone I do not have. They're telling me that spectrum has never received the phone from UPS which I had dropped it off personally at the UPS location. This is definitely not a matter of fault with UPS. Honestly I would avoid any service to prevent being scammed the way I was.

I was with Spectrum for over 6 years, and was paying $85/month for just Internet. I switched to Verizon Internet because it is only $30/month and has faster speeds. Spectrum made it very difficult to cancel and offered deals that were never offered before. When I finally got the 3rd person to cancel service, it was 6 days after the new bill was issued. They expect me to pay for service for the whole future billing period! They don’t prorate the bill and they don’t tell you that when you cancel. I’m not paying for service I didn’t receive! Beware of their ripoff policies! I won’t be surprised if they are next for a class action lawsuit for stealing from customers!

They refuse to pro-rate the service, or refund any of the money. They are absolute crooks, and I will N-E-V-E-R do business with them ever in my life, and I will tell everyone I know to never use them either.

Been trying to get my home internet cut off & they have been giving me a hard time about cutting it off.

Our internet system has been down all day for storms. There has been no storms in our area for months. This make our minds up on switching internet companies to Zirrus.

I cancelled my Spectrum service March 30, 2026. The last day of the billing cycle was March 28, 2026. I was charged $95.50 for a full month's service. Spectrum is charging for services they are not providing. This is unethical business practice.

Redeemed zoomer hates you guys coz your wifi sucks!!!!

Absolutely the most hideous customer service of any provider! The wait times are unbelievable. There is no courtesy whatsoever for their customers. One of the most shadiest companies I have ever dealt with! They try to bill you for equipment that you don’t have give your neighbors a lower price on Internet than what they charge you. Anytime you call them with a problem. They never resolve it and God forbid you have to walk into one of their stores. The wait time is absurd before anyone ever tries to help you with whatever it is that you need from returning equipment to purchasing a new phone. Would not recommend this company at all ever. Been a customer for six years now and I’m getting ready to move my Internet and phone to someone else because of how they treat their customers.

Be very wary of Spectrum TV and Internet cancellations. Plan to pay a full extra month of "Subscription" Billing fees even if you are 1 day past the billing cycle. They will Not prorate billing even though equipment has been turned in and it is impossible to use internet service. This is Unfair treatment and a disservice to good customers.

All this company does is raise the prices. They changed out the modem then some of my wireless devices don't work. Can wait to get out from under them.

This is a company whose business model is based upon fraud. Time & again I've been lied to by customer service reps that tell you a specific price for a specific service package. Those assurances are NEVER delivered upon. I don't know if they train their staff to lie to customers or their staff is simply incompetent...or both.

Well, It's always a really bad experience when you get involved with a really bad company. Just hung up the phone with a Spectrum Customer Service Rep (third call within last 6 weeks, dealing with this company). Read Carefully, if you don't want to experience aggravation like I am dealing with, get a different provider. 6 weeks ago, after raising my rates, I contracted with one of their competitors, returned their equipment, and called and canceled the service (or so I thought). The Customer Service rep was adamant about not being told that he was wasting his time pitching me on why I should keep their service at a significantly lower price than what they had just raised my rates to.

We have had Spectrum for a long time. Never would I of thought we would be paying over $300 + for our package. Seems like the longer you have been on it the price would go DOWN! NOT only that, your latest commercial with the rapper dude makes absolutely no sense. It gets on my nerves so bad. It's just not relatable to any age group. It's just so STUPID!!! PLEASE CONSIDER REMOVAL OF THIS COMMERCIAL and put something on there that can be related to many different age groups.

De Asia, the customer service rep from Greensboro help me tremendously today. She is awesome at her job as I am moving from Knoxville Tennessee to Charlotte. She helped me not only was setting up my Internet with my new apartment but also giving me places of interest in Charlotte to go check out.

We as a society need to stop corporations for charging us the full price when we move our due date that may fall before your next due date. In other words If I had to move my due date, due to a tragic event and that date fall earlier than your normal due date, SPECTRUM will not charge you only for the short days (Pro-Rate). They will charge you the full month price. Well guess what America. That's theft. I call it as I see it. CHARGE WHAT YOU SERVE ONLY.

Beyond garbage company. The technician was supposed to be here between 10 and 11. It is now one: 30, and he has nowhere to be found. I called Spectrum for updates and get nothing but lies. I was told he turned onto the street to the beginning of my neighborhood. That means I should receive a call from security in just a few minutes. No call from security. I will be switching to one of their competitors as soon as I can. I do not recommend this garbage company. This doesn’t even count the fact that I had spectrum in another location and in five weeks had two outages.

Spectrum sent mobile 📱 phone and hackers at the same time order the phone us. Soon got home within one minute I had spectrum a call with spectrum agent told me to return the phone to FedEx because the phone was defected. Please 🙏 don't trust spectrum. Now I am paying the phone which I don't have . Spectrum equal to hackers.

Terrible, constant outages and terrible customer service. The internet is bipolar and just shuts down for no reason. $60 a month is NOT worth it. Never get Spectrum, save it as a last resort.

When I tried to cancel my services, the company pressured me to provide the new tenant’s name and contact information so they could sign them up. They told me that if the new tenant agreed to use their services, they would waive the required three-month cancellation notice and associated fees. Otherwise, I would still be responsible for paying for three additional months before they would process the cancellation.

It’s below average. Probably even worse than that. Constant internet outages, the worse one lasting an ENTIRE WEEK. Don’t get Spectrum, if you can afford anything else, get that instead. You’re better off using Cricket Data then Spectrum’s WiFi.

I give it a 1 because it does not go any lower. My internet is constantly out for days at a time. The phone does not work but the tv sometimes does. Yet the bill is over 300 a month. I have health issues so I need the phone to work. It might come back on around 10 or so at night. My neighbors have the same issue. The techs have been here twice. It is not in my house. It is in their line somewhere. I am on a budget. I don't have money to waste. Unfortunately there are no other choices where I live. Verizon is still working to add lines. Once they do I am cancelling this service.

We live in Palmyra, Indiana in Harrison County. We have no Internet. We have not had Internet for 15 hours. Our Internet went out at 8:40 Saturday night. We were in the middle of watching a movie with our kids for Easter weekend break and it went off. We called and reported it. They told us it was gonna be an hour then they told us I’d be back on before 12:30 in the morning and then the first time we called they said it was a power outage and we had power so clearly was not a power outage. Waited until about 1 AM. Still no Internet and we use apps to watch TV on so we literally have our kids home for Easter weekend, people in our house and no TV and a lot of people cell phones run off our Internet. It automatically connects and won’t let you use their AT&T signal so now we don’t even have cell cellphones to use to look at the Internet because it won’t let go on the Internet without having it connected to our Wi-Fi.

We live in Missouri and were vacationing in Florida when a Spectrum salesman stopped us and said he could get a a better deal no matter what we paid. So, we upgraded and were told we would be paying $15.00 less per month. Unfortunately, instead of upgrading, he opened a new account. Needless to say, it has been quite a mess to get it straightened out. Our local store told us what he did was “fraudulent.” “The salesman opened a new account to get the bonus for himself.” The salesman gave me his “direct number” but it routes to Spectrum Customer Service. I hope someone contacts me about this.

Spectrum has some of the best customer service out there. Almost everyone I've ever spoken to at Spectrum are friendly, knowledgeable, and patient.

Very easy process to order my new phone and to set it up was easy. The customer service was amazing and stress free. Great phone!!

Yes, they will try to help you get better connection. However, they failed after five months. I called the disconnect today. I was told that I still have to pay the rest of the billing cycle, which is a month. From March 31 to April 28, that’s a whole month that I still have to pay. But I do have to return the equipment within 14 days, they will not credit you for the days you do not use the Internet. Scammers.

I signed up for the best package they had, it came with all the bells and whistles...streaming services check, fast internet check, streaming channels check, mobile service check. I was told my address was serviceable for Internet and had an install date set up and was very happy with everything I was gonna be getting for the next 3 years! Then it all came crashing down. Was told my address is in fact not serviceable and my install was cancelled and all the streaming services were cut off, all the streaming channels cut off... All I had left was mobile, and they wouldn't even give me any kind of courtesy discount for the screw up...just an "I'm sorry, I'm truly sorry, nothing we can do." I left Verizon after being with them for 20 years, and they couldn't even give me a special deal on the service I decided to keep with them...I'm a very disappointed customer.

Got a program that saved me money and was happy about that. Been a customer since 2017. Appreciate the service.

The store at Winter Park on Aloma provided a good, fast service.

Transferring my line from Verizon to Spectrum mobile was fast and easy. Representative was very friendly, knowledgeable and gave clear simple directions and stayed on the phone to make sure everything transferred smoothly and was working correctly. I’m a very satisfied customer-looking at many more years with Spectrum.

I spoke to the representative and told them what I needed and they were able to help get me connected with little effort. The product that I had I bought from Apple was the iPad Pro 1Tb which wasn’t sold by Spectrum. Even though I Colby from them they were able to set up for me with cellular service.

Nice and helpful experience. Great job getting me started and the time for it.

Thomas was a wonderful online support help that assisted me in transferring my mobile device over to Spectrum by making it a smooth transition.

Phone service and reception is good. Customer service on the other hand is not. After more than 3 hours in the store ended up with a bait and switch tactic. Left very upset.

I switched from Spectrum Mobile to a different provider on February the 26th, the same day I called customer service and asked the PIN transfer number, so I can connect my device with another company. They told me that as soon as I got connected with the other provider my line was going to be cancelled automatically, that it was impossible to have 2 providers on the same device. And that on March the 4th the last payment was going to be deducted from my account. Yesterday I found out that my phone has not been disconnected even though I have had service with my new provider since February 26th, so now I’ve been charged with another payment (due on April) just because they didn’t disconnect my line. I called customer service, but they couldn’t help. Some of their agents are not well trained. They don’t know what they’re doing.

The associate Diana was very helpful and also helped me save some money.

In the process of trying to move my landline. I had with T- Mobile. I lost it. Not happy with the xmio. I will change to pick 15 with local channels. The person that sold me the package came after dark (salesman name Terry **) **. I lost my land line that was very important to me.

I have had very (VERY!) few issues with my Spectrum service. I was in on the start of their offering in my area and couldn't be happier. I have both wireless and internet and am extremely happy with the services.

So far so good. I've never had Spectrum before but I'm loving it so far and I get the speed I'm supposed to get.

So far so good. Affordable, great service, great customer care!

I switched 3 mobile lines from Verizon to Spectrum and bundled the Spectrum mobile plan with my existing Spectrum home internet. I'm saving quite a bit of money by doing that because both the mobile costs and home internet costs went down. I'll save about $2,500 total over the course of 24 months! The process was a lot easier than I thought and Spectrum's customer representative was very knowledgeable about the process and walked me through everything.

Great and easy setup! The best offer in cellular! Love our Spectrum service even more now. Representatives are super and so friendly.

I just want to say that by me switching to Spectrum Mobile I will be saving a whole lot more with them than my previous provider! I recommend them to anyone that’s on the fence about switching to them!

Agents were super friendly and task oriented. I completed what I needed in one call. I also switched to Spectrum’s mobile service, which was super easy and quick. So far the service is great. Same as I had with Verizon.

Terrible experience and now I do not have a working phone.

The offer and service I got was too good to be true, but nonetheless got a great offer. Will recommend Spectrum to everyone.

Over 1 hour to disconnect mobile with auto pay and over 1 hour for internet, plus the money and credit card they will take it from you as much as they can until you finish talking to them for all these 2hours. No chat available. I will never go again with Spectrum because of this disconnection service. Bad customer service, you get to speak 4-5 different people one department to another and is asking the same question reasons for disconnection and its hard on customers' end to stop payment because they get hold of your credit card. The customer service in billing and disconnection never improved customer satisfaction over the phone. It was making it worst. It was a looong horrible process. I should have known this before I started with them, they have excellent sales service but when customer have concerns such as this, they will make it hard,

It was an easy experience, I just walked in and 20 minutes later everything was complete and my phone service had been switched to Spectrum. The added bonus was that I get one year free of mobile service!

Beware the billing game. Made an inquiry as to rate increase on my bill and after lengthy online exchange was offered a "better" package at the old rate. Email confirmation and plan changes took place on the same day with what cost would be. Billing came at the higher rate. Spent half day with robots, online agents and waiting for team leaders to respond. Bottom line, after 5 years of service with autopay they will lose a customer for $5.

Aramis T. was very patient and helpful with me and knowledgeable agent and very smart person. Thank you very much Aramis T.

I made an appointment to add 2 phone lines, and was quickly supported by the team. There was some issues due to my old carrier being difficult, but the Spectrum team member was patient and helpful though it all.

Don't have mobile service because of inability of getting the SIM card into the phone. Not pleased. SIM card does not easily go in and don't want to damage the phone.

Outstanding customer service, both phone and in-person! Night and day compared to ridiculously terrible previous provider AT&T!!

Spectrum customer service is the best, its representatives take the time to listen to you and they also look for offers that better serve the customer… Clarisa and Jo went the extra mile ☺️

Their Mobile connectivity is awesome and very easy to switch to their service. Their customer service was very knowledgeable and made the switch very easy. I would recommend Spectrum to all my friends.

Very helpful customer service and tech help. I love when you can speak to a human and get the correct help. Spectrum did just that and I was able to switch mobile services easy peasy. Both the sales associate and tech did a great joe assisting me.

From the gentleman who called with your offer to the three service representatives who came out to install my service and bury the line, Spectrum is well represented with courteous, knowledgeable, and professional people. My hat's off to you and the quality people you hire.

The support staff were professional, polite and patient. I was able to switch all 4 phones to Spectrum and saved almost 90$ a month. Also getting free internet as it was a bonus for switching to Spectrum. Very pleased so far.

Good customer service reps who were professional, courteous and knowledgeable...They even offered a follow up call to make sure everything went well. You couldn't ask for more than that in my humble opinion!

The experience usually starts great with a low "introductory" price. However, exactly 12 months later, you’ll likely see a significant price hike (often $20–$30 more). Getting back to that original rate usually requires a long, frustrating phone call with their retention department. Additionally, while the internet is stable, their Wi-Fi routers can be hit-or-miss; many users find they get better coverage by buying their own equipment.

I live in Queens, New York. I have cancelled my phone service for three months already, but Spectrum still charge my credit card every month, I called them and went to their store to repot this illegal fee charges, this month charged again, so I have to contact my Chase Bank to refund back every month.

Spectrum customer service representative Arman ** was knowledgeable, friendly, helpful and, best of all, saved me money! The service is terrific, the rates are reasonable, and the deals are exceptional! I highly recommend Spectrum.

Ezekiel was very efficient, and helpful, quick to answer any questions. I would highly recommend and he has a bright future. I would recommend anyone to Spectrum now because of the ordinance and oficciancy of this company.

Ms ** at customer service was awesome, helped me out with porting of my number and made the process very simple. The website pricing is deceiving- as I was trying to purchase a 2nd line - get a new phone, and it said $6 per month for 36 months, or I could buy outright $220 and some. When I got the email confirmation, the price jumped up to $17 per month, and when I called customer service, Adele explained the $6 price is for a brand new mobile customer. I explained I am a brand new customer! I did the porting of my line and added the new on the same day, 3/19/26. I wish you would honor the pricing that was offered to me when I inquired about available services.

I just switched to Spectrum Mobile after being with Verizon for over 20 years. The process was easy and hassle-free.... and saved me over $200 per month with their cellular and internet bundle. I would recommend Spectrum to everyone!

The worst cable and internet service provider. That’s all too much to put in here. Try it and you will see. Overcharging, under serviced, bad customer service. They promised me a discount if I got cell and internet and for 2 months I kept calling because I wasn’t getting what was advertised to me and advertised on internet. They finally fixed it after almost 2 months and don’t want to go back and give me the discount advertised and sold to me.

I would have never transferred to Spectrum if I had been given the correct information. I was lied to about the $500 buyout for our tablet. I paid off my tablet with Verizon and then when requesting reimbursement, I was told they no longer do that. I asked for a supervisor and the agent refused to let me talk to a supervisor so I was forced to file a complaint with the Attorney General‘s office.

I am continually amazed at the quality of customer service this company provides. Whether they talk me through something on the phone, come to my house, or I see someone at the local office, they’re always polite and absolutely know their stuff. I couldn’t be more pleased with Spectrum.

The Customer Service experience is terrible due to required approvals of different departments if you have a compound or complex issue. I first visited the online URL site to resolve my issue. No resolution. I then went to the local Spectrum store - They referred me to a telephone number - No resolution. I called the phone number and spoke to an agent - No resolution. I escalated to a manager (Leadership). The escalation to "Leadership" was also ineffective. The Leadership manager did not take ownership of the issue, instead he referred me to yet another department with a commitment that I will be called back in 3-5 business days. Spectrum needs to stop passing the ball of responsibility and get to the business of keeping customers happy and above all operate with a sense urgency, diligence and ownership of the problem.

The representative was very kind and answered all my questions accurately. However, I disappointed that I missed out on some benefits because not all ongoing promotions- such as the trading credit for switching numbers - were clearly explained.

After being with Verizon mobile for 30 plus years, I decided to take an offer from Spectrum mobile. I went to their service store where they activated my phone and put in the pin code to transfer my old mobile number from Verizon to Spectrum. A few days later, Spectrum changed my phone number to a new number without my knowledge and never told me they changed it! They never even told me the new number. I had to find out 4 days later when people started knocking on my door saying that they have trying to call and text me!!! Spectrum has broken Federal law that says a consumer has the right to change mobile phone carriers and must be allowed to transfer their phone number to the new carrier! I will be consulting an attorney.

Excellent customer service from the call to add services. Very detailed information and instructions and super friendly. The installation of new equipment and mobile service was also ready to complete.

If you are looking for false advertising, Spectrum is your place. When logged into your personal account, they will suggest deals to bundle phone and home internet. Beware. These do not apply to your account and will cost hundreds more than advertised. Representatives do not have the ability to honor the advertised price, and the company as a whole is unwilling to do so.

I still have no service and back to square one like before. It's ridiculous that I still have no phone. I thought y'all was the best but I'm starting to really wonder. I shouldn't have no service still still.

Saving me almost $100 a month on better service for mobile and internet than T-mobile. I also LOVE that their customer service is within the US! I’m very glad that I listened to the individual that recommended Spectrum to me.

Saved $260+ a month over Verizon. Switching in store was great. Staff was very helpful and explained the whole process. So far the signals and service has been outstanding. My two kids are out of town and with the esims it was fast and easy to switch.

My experience from the beginning was great. Starting with the tv and internet line, and then with the transfer of my mobile numbers. All the agents were very helpful, friendly ,patient, and knowledgeable. I have never received such orderly communication between departments and other team members from any company before. They made proper notes of everything, and they actually call me to complete the process with their phone buyout program.

Activating my new Spectrum Samsung A16 phone. The activation took a call to customer service to get it done. Google Maps did not work until I talked with customer service. I had to change some permissions.

Spectrum mobile service is awesome. Just love it. My phone is very fast and I love the service. This is the first time having spectrum service and I highly recommend getting this service. You will not be disappointed.

It was easy to do from the app on my phone, and I like the fact that was even an option to activate my wife's and my phone, and transfer them from our previous carrier to Spectrum Mobile from the app...

Made it super easy to set up everything. The customer service was very friendly and knowledgeable. I got my equipment for self set up and was done with my wifi and call phone setups in 20 minutes. Very pleased.

Transferring my service to Spectrum was a long, drawn out, and unpleasant experience. The chat agent was anything but helpful. When I told her I didn't want to be stuck overnight without phone service, she suggested that I go in to the store for assistance... It was 11:40 pm. Insert eye roll emoji here.

The mobile service representatives only care about upselling and quotas. They did not inform me that my android phone had an eSIM. So there was no point in continuing with porting over my phone, since it would be impossible to activate. Now I have no phone service until I return to my original carrier. I hope they port my phone back with the same quickness they received. And I am returning their upgrade box unopened. They had no problem placing a another 50 dollar charge to my current account.

Easy process. Was happy to get the sim card to transfer so Spectrum would be my new provider instead of Straight talk. I also had a great experience with the lady customer resolution agent Amisha. I was able to leave the package of spending $105 to only spending $60 per month and get one line of free mobile service. This new package will not reflect on my account to April 28th since Spectrum always bills one month ahead. I still have to pay $105 on March 28. I'm just happy to add mobile to my Spectrum account.

The individuals that assisted me in transferring to Spectrum Mobile were patient and extremely helpful. They were knowledgeable of l was to expect. They even stayed on the phone with me while waiting for the transition to be completed. I

I canceled my subscription with Boost Mobile because their phone service is terrible; it seems like you're headed on some road... I have Spectrum internet, so I checked if Spectrum had a phone; they did, so I visited your store. I purchased a phone and paid cash for it. No friendliness, no greeting, no nothing, a dead store

I transferred my AT&T service over to spectrum mobile. The transition process was terrible. My spectrum internet was out for over 24 hrs. Leaving me with a phone that had no service from spectrum or AT&T, plus no wifi!! I was very upset with the process. Plus my cell service is terrible everywhere I go now. And there's no 5G.

It was very painful to switch from Verizon to Spectrum. Mostly on the Spectrum side. It took hours on the phone and personal research because the Spectrum reps gave me wrong information on the rates. One of them had a really bad attitude. Reminds me of the crappy service from Time Warner Cable. Com’ on! Please do better. I hope the savings will actually happen and the pain will have been worth it.

I switched from AT&T to Spectrum and bought new phones. One transferred fine, the second one I had difficulty. I called Spectrum Technical Support. The gentleman who answered my call walked me through the process step by step - and stayed with me to ensure that from start to finish, everything was completed. In fact, after it finally activated and everything transferred over, he called me to ensure that my number had been transferred and the phone was working. Simply the FINEST customer support I have ever received. High praises for Spectrum.

I was already a Spectrum Internet customer. Once our phones were unlocked from T-Mobile we transferred our mobile phones to Spectrum. The process was very easy and fast, using Spectum Mobile's instructions.

From the original contact with Victor **, the process went smoothly and enjoyable. He was so helpful and knowledgeable. He was always available and followed up with part of the process. The technician that installed the Wi-Fi was also very knowledgeable and capable.

I tried to switch my service for 2 phones & bring them over with new phones to Spectrum. The on-line process kept failing and I later found it was on the end of the previous carrier. But, I can't say enough praise for the Spectrum rep who spent over an hour on the phone with me to help me through the process. It may seem like a long time, but she made me feel at ease. Great customer service.

The individuals at Spectrum that I have spoken to from sales, to cellular activation, to home internet have been super professional, knowledgeable, and have taken the necessary time to help me understand and resolve any of my issues. Plus, the package of four phones and internet at the price is worth every penny so far.

I just transferred a paid off phone and the number I have had forever from T-Mobile to Spectrum. I had poor text service for a month at T-Mobile and they screwed up the transfer pin issuance. The Spectrum rep understood immediately what the issue was. Walked me through the activation and number transfer process, and even told me what questions to ask T-Mobile to get the whole transfer process completed. Just really excellent customer service. One of the best experiences I have ever had.

I can’t believe how bad customer service is these days. What happened to doing what you say you’re going to do??? Long story short.. I have a Spectrum box impeding my driveway. It was a foot away and ironically, I’M NOT A SPECTRUM CUSTOMER. I’ve lost hair fighting to get them to move it. They finally show up and move it literally 6 inches. (And don’t solve the freakin problem!!!!) My initial contact was January 5th. I’ve had 3 different customer service peeps tell me they’ve “escalated their issue”… whatever that means. Frustrated is the understatement.

I would like to start off and say I switched from AT&T and I paid off all of my devices the same day I switched over to Spectrum. Customer service was very helpful with my understanding and situations. I can say as quick as I switched over and paid off all my phones I switched over 3 lines and received $1,500 within the next day! Couldn’t be any more happier with the buyback program and not only did they offer that I got a mobile spectrum deal where I'm only paying $60 for three lines, the 3rd line is free for a year with the promotion I received. Not only that I’m no longer spending $300 monthly on 3 phones which two are iPhone 17 and one 14 but thanks to spectrum I’m %100 recommend making the switch. Just be sure to read the fine print as well so you can receive your offer.

An employee committed an act of racism. After I got my phone service, I wanted ask about my new service but my helper was gone. Therefore, I asked another employee “Excuse me, I have a question” but he made a bad face and yelled me “I don’t understand you” 4 times. Last time he replied me “Am I Christian?” At that time I remember this guy was act like bad me last visited.

Excellent customer service and well trained technical support for installation and very professional and courtesy.... Keep up the excellent work and your well trained and professional staff and your installers...

I switched to Spectrum due to offering mobile service for a year for due to bundling with my internet. They offered an amazing promotion and made the transition very smooth. I would definitely recommend them.

I went to the Spectrum store expecting to wait a bit so I was pleasantly surprised with how quickly I was able to get my device and activation complete. In and out the store in 15 minutes. It was clean. The staff was friendly and she knew what she was talking about.

I was told my phone was unlocked and that it would be easy but they would call me personally and got me back through it but I missed the one call I got back and they didn't try again. So after I got a text that said I'm now being billed I thought I'd try it myself and I'm apparently activated because I got a new phone number for it but I can't use it to make calls because it's locked and I'm guessing that it's going to take two one hour phone calls to people that barely speak English and I'm still going to get nowhere and I'm just disgusted right now and don't even want to screw with it, so I've got a tablet that I can use on my Wi-Fi. Big whoopty Doo!

I was about to disconnect my internet service when they offered me a deal that I couldn't refuse. Everyone I spoke to was helpful, professional, and knowledgeable. There were some hiccups with porting from my old provider, but none of it was due to anything on the Spectrum side. I think Spectrum is more responsive now that they have competition.

Noah did an excellent job getting my new business phone set up. The process was smooth and the phone was ready for use when I walked out of the store, other than the personalization that always accompanies a new phone.

I recently changed from AT&T to Spectrum mobile after being with AT&T since the beginning. I bundled Spectrum mobile with my already established cable and internet. I had some issues along the way with things associated with my Spectrum account but every step of the way I had excellent help from people who were kind and patient. I also like that they said their name and where they are located. I really enjoyed talking with people from all over the USA!

Spectrum representative was very helpful and understanding with transferring from mobile phone to mobile phone. We had another phone activated but was unable to transferred that one. We went in the store in Olean NY and asked some questions and was able to be prepared for what to do for the transferring of phones. That saved us some time. Well worth the efforts!!

Fast, knowledgeable and kind service personnel. I was 2nd of the new day. The previous provider Xfinity personnel was not quick to connect with and was kind of rude to the Spectrum service personnel and myself.

Kudos for being top professionals in your customer care center! A one support! Would choose Spectrum over Verizon again any day. Verizon has outpriced it self with its customers you never know month to month what your bill may be. Please Spectrum do not follow that path! Keep the integrity of professionals and you’ll always be a number one provider.

So far I chose Spectrum over T-Mobile. So far the Sims card took 4 days to be delivered and I had to contact T-Mobile again. Sims card didn't work and now I have to go without a phone. I've ran a business for 12 years and first time ever that I will not be available for my clients. I'm a single mom and still not be available for my child. I don't know if I made the right decision.

Very horrible, was with them for 30 plus years, internet issues, call tech support, end up getting the run around, was on the phone forever, then transfer us to someone who was trying to sell us something when we were just trying to get our service restored, after a hour, finally did it online, they had to send us new equipment because the new stuff we recently were sent wasn't working, I had enough at that point, worse customer service I have ever dealt with, they have really went down hill and it's no wonder they are losing customers at the current rate, avoid them like the plague.

Do not buy into their nonsense! I have had nothing but problems with this company since I switched over to them!! Spotty coverage, my service is on and constantly. I have had their techs out many times. That were going to shut my service off because they said I didn’t pay my bill, when I proved to them that they cashed the check they still made me pay almost $200 to keep my service going. They said that they were going to look into it and get back to me in a couple of days. One week later still hadn’t heard anything back. I called them and they told me my account was paid up but nothing about a credit! After spending an hour on the phone t was finally told that yes it was their mistake and I did have a credit. They get your business and then nothing but trouble!!!

We switched from Total Wireless to Spectrum. It was a nightmare. Thankfully my Spectrum rep was awesome and knowledgeable. He dealt directly with TW via a conference call. After a two and a half hour phone call, my wife is successfully transferred to a Spectrum plan and I have to get a new phone and should be successfully transferred next week.

Someone accidentally used my email, even after notifying them, they kept sending personal data and activation info. Seems unable to find and remove a faulty email and protect their customers' data and security.

Knowledgeable team, easy flow. My questions were answered in a timely manner. Would recommend this to anyone who wants a great service and good support. I am very happy that I became a customer to this service.

This has been the worst support experience I’ve had. The representative, Melissa, was extremely rude and unhelpful. Instead of addressing the issue, she offered a $10 credit for ongoing intermittent internet problems, including severe packet loss and high latency. The speeds I’m getting directly from the modem are far below what I’m paying for. When I raised this concern, I was told I would need to call every single time the issue occurs. Since starting the service on February 19, I’ve experienced problems almost every other day. Being told to repeatedly call support for a recurring issue is unacceptable. Overall, very disappointing service and poor customer support.

Very good customer service and all around great company. I would recommend the services of Spectrum to anyone. The ease of activation of mobile and WiFi were great. I had no issues with any of the services I receive from spectrum.

I had a great experience with Spectrum! I called in to set up service, and they offered me an excellent deal for both internet and a mobile line, which was a huge plus. All of the equipment arrived quickly and right on time, and the setup process was incredibly easy. The instructions provided were clear and straightforward, and the Spectrum app made activation simple and stress-free. Overall, everything from start to finish was smooth and efficient. I’m very happy with the service and would definitely recommend Spectrum to anyone looking for reliable internet and mobile options!

They are charging you to take your money by calling not a real agent which is costing $0 them and you, this is another way to jack up their rates and most of the time their internet is slow and sometime my phone has no dial tone.

I absolutely love Spectrum! I have been a spectrum internet customer for many years and have recently switched to their mobile plan and love that also! 10/10 would recommend anyone to makers switch to spectrum whether it be internet, mobile or both!

I’ve had a great experience with Spectrum so far. The internet speeds are fast and reliable, even during peak hours, which makes streaming and working from home easy. Installation was quick and straightforward, and the technician was professional and helpful. Customer service has also been responsive whenever I had questions. Overall, Spectrum provides solid value for the price, and I’d definitely recommend it to anyone looking for dependable internet service.

Service is ok, disconnecting is impossible! Five months after the return of equipment & customer service call, they are still charging us. Service Representative out of Calif/live in Florida!? No help.

So I was Spectrum customer for several years over which my WIFI service change was increased from $55 to $75 a month. I contacted Spectrum and asked if they can give me better deals as I see deals at other providers who offer service for $35 a month. They told me they can't do anything and when I said ok I might need to cancel my service the guy on chat responded with "If you want to cancel that's your decision".

Representative won’t take no for an answer and the service sucks and isn’t unlimited like my previous service. So I will be switching back immediately. I have always hated Spectrum and would not recommend this service to anyone

I already have Spectrum tv and internet, so I decided to bundle with my mobile phone and get away from the higher prices of At&t. I have only had spectrum mobile service for a few days and I haven't gone too far. But everything seems to be okay So far

Completely horrible store, untrained employees, no bathroom, 3 hours in store with devices NOT transferred. This store had 2 star rating. It should be negative 2 stars. After spending too long at store I have spent 3 hours on phone and online today trying to complete transfers. What a terrible mistake I made choosing Spectrum.

I recently added phone service to my internet plan with Spectrum through what was presented as a loyalty offer, aka 12 month promotion. While the price sounded good, the sales experience lacked transparency. The representative focused heavily on getting me to switch phone providers rather than clearly explaining the service details, including whether my internet speed or data would change after the first year. I was told everything would be outlined in a follow-up email, but that never happened.

Changing over from AT&T to Spectrum was seamless. Primarily because of the representatives who assisted me. Her name is Ashantee' (sp?) and her followup, knowledge, and professionalism was second to none. She should be commended to the highest degree.

Trying to connect my mother’s Apple iPhone to the Spectrum Mobile service was a nightmare. Their automated systems are worthless! They provide incomplete and inaccurate information. Don’t waste your time.

I ordered Spectrum on the phone. I was assured by the associate that any installer was coming and she waived install fee. Got an E Mail this morning that the equipment is coming through the mail. I called, there is no installer coming. My husband and I are 66, not into the modern technology. I would not have signed up for this had I known. She lied to me. I wonder what else she lied about, price is supposed to be 55 a month.

My experience with Spectrum was exceptional due in part to representative ** at the Spectrum store located at 523 Fulton Street in Brooklyn, NY. I mean this woman worked tirelessly helping me upgrade my service. I had various issues with some parts of the upgrade but ** fixed the problems. She presented promotions and offers being given by Spectrum which I liked and excepted. I also had some issues with address correction which she was able to correct. I am very happy with my upgrade. Anyone frequenting the Spectrum store on Fulton should ask for **. Nice, pleasant person.

Internet with Spectrum goes out every two weeks for longer than 8hrs at a time and I pay for 5g service. This has been going on for 5yrs. We want Verizon but we are in a spot that only spectrum is allowed. This is not right and if we had a choice, we’d gladly say good riddance to Spectrum internet and phone!

Very good service and helpful all the time and very helpful for me, and any questions I have, they answer right away, so for me everything works perfectly and thank you guys for everything you did for me.

I've been thoroughly pleased since signing up with them over two years ago. We switched internet providers (from AT&T) and have had no issues like we did before. We get better speed with a better price. Recently, we switched our mobile plan to Spectrum and are also very satisfied with the promotion we received. The service has been awesome as well.

The experience was great. After contacting the customer care unit, I was directed to the relevant department and it was a right call. The activation process took us 1 hour and 14 minutes. My Metro by T-Mobile was transferred to Spectrum before the activation was initiated.

Called in because my bill went up a lot in one month. After talking with three different, extremely helpful techs I wound up changing my phones and getting faster speeds and saved over $140 per month!!

Juan **, was very helpful. He had a lot of patience making sure, my services from the previous provider were transferred successfully. He was able to answer all my questions in a timely respectful manner.

I had the best experience I’ve ever had in a wireless communication store. The assistant manager, the floor lead, and the entire team were outstanding from the moment I walked in. Everyone was professional, knowledgeable, and genuinely focused on making sure my Spectrum Mobile service activation went smoothly. The assistant manager took the time to explain everything clearly and made sure there were no surprises. The floor lead was incredibly organized and kept the process moving efficiently while still making sure every question was answered. The other associates were just as impressive friendly, patient, and extremely helpful.

I switched to Spectrum provider. I wanted to keep my same number and had to do a Spectrum mobile activation. I called Spectrum to let them know that I still think cloud is something that brings rain and I needed help. Spectrum representative was very polite and patient. God bless her heart. After about an hour we still couldn’t get the Spectrum mobile activation generated. Then this kind representative said she would send me a Spectrum chat link to chat with another agent and she did. Issue was finally resolved. I give them both a High Five!

The internet sucks, so we decided to cancel, and that's when it all went down the drain. We then returned the equipment we had rented, one 2.5 router, and paid for the remaining services in addition to other equipment we could not find to return. Spectrum is claiming that we did not return the router and is only now contacting us about it. Spectrum has not attempted to resolve the problem they simply asked us if we had a receipt, and when we said no, that it had been 7 months, and that we had no knowledge that there were any issues, and so has not kept it and so they sent us to collection. As far as we're aware, they made no attempt to determine if we had returned anything or if the store still had it.

I had a very disappointing experience with this company. The service did not meet my expectations and the communication was poor from the beginning. I tried several times to resolve the issue, but I did not receive the help or support I needed. The process was frustrating and time-consuming. Based on my experience, I would not recommend this company to friends or family. I hope they improve their customer service and take customer concerns more seriously.

My CSR was so very helpful and even called me 3 days later to ensure all of my equipment and activation was delivered/and completed. The app was very easy to use for the activation as well. All in all very easy to use as well as saves me $150/month.

Switching carriers and transferring phone numbers was easy and quick. Steps were provided and easy to follow. Loving the monthly savings with Spectrum!

The speed and reception on my service is way better than when I had T-Mobile. I was suspicious at first with the “speed boost” thing with WiFi but I definitely noticed a difference. Not only that but the activation was so simple and the pricing is literally less than half of what I paid in T-Mobile with the same benefits.

Spectrum mobile is the WORST. Do. Not. Use. 👇 1. Three years ago I went IN store, paid off my phone to trade it for a new one. The employee paid off the wrong phone. There was "nothing they could do", I could upgrade that device (which wasn't mine) or pay off my phone also, and buy the new phone. So I left Spectrum. Now here we are. 3 years later I came back. 2 MONTHS AGO.

Great customer service and keep their word unlike t-mobile. 20 year customer they didn’t care about that. Just wanted to keep raising my phone bill. Promised to fix it but after 3 months they didn’t so I made the switch. Best move I ever made.

I had issues with the original SIM card, had to drive an hour to get another card. There was no other way to get a SIM card the next day, so the closest location was a long drive in the rain. Once I arrived at the store I was in and out within 15 minutes.

Buying a cell phone from a Spectrum store was very easy, I paid outright for the phone a nice samsung A16, as at that time with spectrum internet I felt a good deal, however 30 days into the plan I found I could save money with another carrier. Upon trying to add this new carrier I was told although I own the phone outright I could not change carries until I had the phone for 60 days with spectrum or the phone would be locked out of any service for that time. I owned this phone, so it was being held for ransom for the remainder of the 60 day period. Consider you bought a car for cash and were told if you didn't buy a certain brand of gas they the automobile shop would electronically lock your engine for a period of time!

Company doesn't keep word on phone buy out reimbursement. I spent $2125 to switch to Spectrum and they said I'm late. They give you 7 days which is impossible to do with 4 phones in different states. They know this. It's flat out false advertising and dealing in bad faith. It took days to cut over service. When phones were cut over all phone were unusable. Had to contact customer support on a friend's phone which took and 3 hours to fix problem. I was on the phone with spectrum rep as he cut phone over and I was instantly disconnected mid sentence. Clueless....

Spectrum needs to ensure seniors that SIM cards are already installed in new phones. Spectrum needs to keep their delivery promises. Spectrum does have very nice customer service representatives for assistance. Spectrum's first year free & new phone payments are great.

The cs rep was friendly, patient, and thorough. Explained everything, offered advice, and solutions to all my concerns. Didn't try to hard sell me on anything. Spectrum has worked hard to improve customer experience, and it shows. Time was I hated calling for anything.

Setting up new service was the easiest and quickest process I have ever experienced! Almost too good to be true, honestly. I needed service for my kids to have a phone and the deal offered right now is free service with internet. Turns out that my mother is paying nearly $100 just for Internet and wifi and Spectrum is charging only $35. I had no choice but to take the deal.

Great company with an amazing professionalism and ability to handle people. The knowledge and experience in technology is unsurpassed by the Spectrum technicians and clerical personnel. I am very happy to make this switch and I hope this transfer will last a lifelong opportunity.

Knowledgeable and very helpful staff made my new phone purchase and activation awesome! This is my 3rd provider in 30 years and by far the easiest and most pleasurable new phone experience I’ve had! And it’s free for a year!

My experience was great, completely satisfied. The rep, Christopher, was very helpful and made it easy to complete my purchase. Was able to take care of all my changes.

Spectrum’s customer service and technical support representatives are wonderful to talk to and helped me get everything up and running. Although it took several hours of waiting for their system to get back online, their customer service representative did a great job of keeping me updated. The service tech took his time finding the problem behind the inactive modem and then explained the cause before leaving.

Just when you think you have found a good alternative to Verizon because the salesman says there is absolutely no throttling going on and I would go from my unlimited program in Verizon to your Unlimited program. But of course as we both know now you're unlimited means for the first 30 gig only. That is not unlimited. That's what is called restricted. Your misleading tactics have left a bad taste in my mouth as a new customer.

I have both Spectrum internet and mobile. The internet installer even had to drill holes in an exterior wall. It was done quickly and professionally. The mobile service is excellent, and every call I’ve made to set up my mobile service (3 lines) has been speedy, professional and effective. The price is better than I’d have imagined. I pay (per month) $10, $35 and $0. Yes, zero for the first year on my third line. Spectrum saved me $75/month. I was paying about $40 for each line.

One of the customers service they call “solution department” the representative is very friendly and helpful. They solve my problem very fast and efficient. They are very patience and teaching me how to set up my new phone line service. Very clear directions and I just need to follow their guidelines to finished the setup.

Spectrum Mobile has been wonderful! Not only have they given me a great deal, they have helped the process of my switching my phone and number over to their services. I absolutely recommend Spectrum mobile to everyone looking for a reliable cell service.

I switched my mobile service to Spectrum. I had problems so I contacted reps multiple times. Say they're working on the problem but I still have no mobile service. Was charged for the service in advance and still the problem hasn't been fixed.

The Sales Lady was super nice and kind. She was very patient. She explained step by step of the new plan. She made the process very pleasant. The price of the new plan was great. The new phone comes with this plan was free of charge. Only had to pay the sales tax.

Terrible customer service, everyone needs to be trained in customer service. Be up front with customers and have the right attitude already, customers customer comes first always, went to the store several times with different questions.

We moved 2 formerly Verizon cell phone accounts over to Spectrum. It was an emotional difficult decision but financially we just could not stay with Verizon. We were with Verizon for 21 years and while they aggressively courted new customers with great incentives they did precious little for our legacy account. Finally, at my husband's urging and taking the initiative we made the move. Our initial savings is $1,200 yearly. $100 per month.

Friendly and helpful, very patient and provide helpful insights. I would highly recommend friends and family members to Spectrum for their mobile use whether it's business or personal use guaranteed satisfaction.

The salesperson was very helpful, nice and seemed knowledgeable. But as of the installation, it was one problem after another. Multiple and confusing emails that depicted different $$ amounts were due; no instructions or explanations of the equipment; challenges with the phone and internet workings, and I could not get logged on to the website or App. Finally, when another tech came to port my old phone number to new service, he walked me thru some issues, finally got logged on, and got some instructive emails from an agent via phone, things have at last calmed down a bit. Although I must say I dislike your remote control and suggest you find a better version to help your customers.

Inexcusable customer service. Even when phone call conversations are made and being recorded the customer is told they can’t find it (conversation) or no that’s not one of our promotions, etc. I specifically stated on first call to NOT make any changes to plan and would be calling the next day when more time was available as you want a very long time in between each person transferring the call. I called back the next day, agreed to a plan and everything was working as it should until I clicked on their emails that were legit - needed to upgrade equipment. Turns out the email reverted plan to one I specifically said NO to. I called again and after 2+ hrs with customer service and asked for a supervisor to review these calls. Was advised would receive a call back from a supervisor within 48 hrs. It’s now been a WEEK!

Went in to Spectrum to check price and difficulty of changing to Spectrum. Technician made it appear simple and price was good so we changed over to Spectrum while we were there. Self installed our modem and set up our internet easily. No problems. Good transition.

Spectrum people live in some kind of bubble. They all find it very hard to believe that some of us have poor or no cellular service. They try to help and keep asking, “Do you see 4G or 5G?” Hey, I’m happy to get a tiny bar over on the left. I might be able to get 911!

Cancelled T mobile after 8 years because there home internet was inconsistent. It would freeze or drop out. Their prices escalated and despite numerous attempts to find an affordable alternative- I chose Spectrum. It was easy and fast to get my home internet set up and my phone on their service.

Switched over to Spectrum mobile for a much better price than T-Mobile and the switchover was quick and easy using Spectrum’s website instructions and some help from a Spectrum tech specialist who provided guidance for the final phase.

I was conned into doing a mobile buyout program moving my services from T-Mobile to spectrum and was promised I would be reimbursed within 48 hours. They said that I opted out out of the buyout program and that’s the only reason that I switched services. Now it’s gonna take over two weeks for me to get my $800 refunded.

I really recommend this service. It is very great service to have. I am very very very happy with the service especially the price is very reasonable. I really recommend it for everyone to get it. It's been great.

Very easy to switch over. The customer service was great. Our representative was very clear, easy to follow instructions. She was very patient. We were switching two phones over so we had to do one at a time.

I recently switched my cell phone service from Metro PCS to Spectrum and decided to keep my device. After receiving my Sim card in the mail, I called Spectrum mobile support to get them to help me activate it. I was transferred to Fernando (I think that was his name), and he was the best part of the process. He was absolutely amazing and freakishly, but refreshingly, patient (LOL) with me while guiding me through the activation process.

The transfer and activation of three iPhones and an Apple Watch took three days, with multiple contacts via the website, email, and phone calls. An exhausting process that left a very bad taste in my mouth.

Easy to transfer over and great customer service. So far the service is far more better than AT&T. Love it and would recommend it to anyone looking for better customer service and quality. Only thing is my home internet is still messing up.

Spectrum mobile and internet has Great customer service, they are easy to reach, reliable, friendly and helpful. They walked you through the steps of changing phone carriers and went over my phone plan and options. I felt confident and happy with choosing spectrum. It went well the whole process. Highly recommend this company for phone and internet.

Jo & Liz at La Quinta branch super helpful, tech savvy, quick and exceptionally good to interact with! Spectrum offered a great plan for broadband and mobile, swiftly transferring the mobile number from our previous provider.

Upgrade phone. My old one was junk and I was with T Mobile. Went in store to make my purchase. Agent that helped me was very knowledgeable and bundled my services. Got to keep my number and switched my mobile service from T Mobile and now I am saving $120 a month by making the switch. I had internet only with Spectrum and I am saving a lot by switching to Spectrum. So glad I went in to the store to make purchase.

I wanted to switch my mobile phone service over to Spectrum and continue having the same phone number. But I'm completely phone tech illiterate. So I was terrified of having to setup and activate it on my own. Everyone I spoke with via telephone was super friendly, polite and didn't judge me for my lack of phone knowledge. They were all very patient when trying to help me. Once I got the correct information I needed to switch over, I decided to just go to the local store/office. The young man that assisted me was just as nice and polite as all of the people I spoke with over the phone. He had done everything to even include switching my SIM cards for me. And though he was quite a bit younger than me, he didn't make me feel stupid for not knowing what to do with my phone.

I like the cell phone shipped, exactly what I was hoping for. It came on time and same day activation. I am excited. I will recommend a friend and neighbor to try the Spectrum cell phone.

I signed up for new internet & cell phone service once I moved to my new place. Everything went smoothly from picking up (my choice) the modem & bringing my own cell phone device to the mobile service.

I went in looking to upgrade my Apple Watch .. Austin knew nothing about them. Gave me misleading information. Didn’t have any watches in stock. Didn't even have a charger to charge my watch I had on my wrist!

I’ve always have a good experience with Spectrum customer service, however, Jason was truly a gem. He literally held my hand through the process of contacting my old carrier and kept me calm with his great sense of humor. Even during the most frustrating parts, he stayed upbeat and personable. He didn't just finish the job; he made sure I tested everything so I felt 100% ready to go. I had a really great experience!

My experience with Spectrum in South Portland was amazing. The Manager Kyle, assistant manager John and the customer representative Andrew were the best service I had in a long time. From the time I checked in, I was greeted with such a nice hello. The sincere enthusiasm to answer my questions and make my welcoming as a new customer was wonderful. The follow up with emails were great. The whole experience was extremely professional and it made my day enjoyable. I even took a friend there the next day to sign up as well. She was amazed at the great customer service she got. I give the customer service an A+.

Well I got new internet services with you and the woman had hung up on me on purpose and took all of my cable and my cable box off of there and shut my cable box down. Did change it to my account without my permission. Stayed on hold and I'm not exaggerating for 5 hours with four different people the first day and then three different people on the second day. Nobody can answer my questions on the first day when I asked why these changes was made without my authorization. I think they should be fired the woman that made changes without my authorization.

We had Spectrum internet in 2024. It would disconnect all the time. I decided to cancel Spectrum and get Socket because Socket had fiber. I called Spectrum to cancel in October 2024 and they kept me on the phone for 45 min. trying to get me to stay with them. Then they switched me to another department and another 20 min. arguing with them. Finally, they said they would cancel. About 6 months later, Spectrum said we owed them for like 4 months of service. I spoke to their Administration and she said it was taken care of. Now it's March 2026, and they have a collection of $205, they say we owe. Haven't heard from them for like a year now, all of a sudden we owe $205. This company is horrible! Do not trust them.

T-Mobile is so much easier to set up. Spectrum delivered the equipment late and it still doesn't work well. So now I am waiting for a technician to come to my apartment. I had T-Mobile up and running under 5 minutes.

I wish I could just how absolutely excellent my shopping experience had been. I have loved Spectrum for a long while now, their services, products, and prices. Way to go!! Free service for a year. Only $22 per month.

I was offered a trade in credit for my current phone because based on the IMEI#, my 2021 Moto Stylus was not compatible. Now they already knew what phone I was sending in because they had the IMEI#. So I agree to purchase a new phone and get a credit for my old phone which was in excellent condition!! When they get the phone, they renege on their offer and then offer me ZERO for my old phone and then state they will mail back my old phone and will include material to mail back the new phone. Are you kidding me?? I have already moved my number over and cancelled service with my previous provider!!! I did everything right and now you are pulling out on your agreement??

The service and the support were awesome! Charles and his team helped me solve my transfer phone number and they made the experience go well in a friendly and professional manner. I appreciate all the help from the store including the inviting environment. Thank you Charles.

My bill for 2 phone at tmobile was 180 a month, I went into a Spectrum store to see the price for our 2 phone and found out one of our lines would be free for an entire year! My 12 year old daughter wanted to keep her phone however I wanted to upgrade, unfortunately they didn't have the phone I wanted in stock and I was leaving for vacation in a few days. I was told to wait until I returned from vacation to order the phone so no porch pirates picked up my phone. My new bill is only $30 until I get my new phone!! Win win for me.

I am very pleased with the customer service I have received from the Spectrum in-store service representative as well as the over the phone CS and the install appointment. I am more pleased with the affordability that spectrum is currently offering to combine Internet and mobile for one set price and within budget being that I am on a fixed income. So far this is an unbeatable deal and the service so far seems to be working. This is only my second day with spectrum and so far so good.

We have been Spectrum customer for more than 15 years. The area we live does not give me another option for the internet service. All these years, Spectrum only interested in hooking the new customers with 'so called promotion' price, then jack up the price. Every other year, if I did not want to add more services from them, I had to cancel my internet service for a period of time, then sign up again in order to get the new customer's price/or a 'promotion' price even they always advertise widely that ‘You’ do not need a contract. Their Customer Service was always worthless and very rude. My most recent experience with them was that I signed up with a two year 'locked in' price in Feb. 2024.

I was overwhelmed about switching from 30 years of Tracfone to a new provider. I had researched all the major providers for a couple of years now, but never felt it was the right time or deal ($) to change. I had been in contact with Spectrum to negotiate my account with them to reduce my monthly bill. I was able to do so and was then offered a deal for adding their mobile.

We were in the middle of moving all our services (TV, Internet, Phones) to Verizon which was a total disaster. They failed to transfer our phones and actually left us stranded for 4 days without any functional phone service. Spectrum came to the rescue, got us up and running with all our services in a super professional and effective manner.

The mobile service is horrible! It deserves minus 5 stars!! I only get one bar at most no matter where I'm located. I have difficulty connecting to websites and when I finally am able, it's so slow or it freezes due to "network" issues. It's the same on iPhone and Android, all three of our lines have the same issue. Their technical support does nothing to try and fix the issue. I regret leaving my old provider for this promo deal, now I'm stuck with horrible service. So disappointed with Spectrum mobile.

My tech supporter was Travis yesterday, who spoke clear American English with no foreign accent, patiently listening to my situation while out of state away from my Spectrum home internet, understanding my situation with poor T-Mobile cellular service at this vicinity. With his professional help and a 3-way conference call to my wife (T-Mobile “plan manager”), both my iPhone and iPad were switched from T-Mobile cellular service over to the Spectrum Mobile cellular service, while I remained at this rather remote rural area. This has resulted in much improved voice phone call quality, with a consistent conversation ability not experienced with T-Mobile (unless I drive into town near the interstate highway, or sometimes going outside the front door of this house seeking a decent signal strength).