Spectrum Reviews

Worst company I have done business with in a very long time. It took 3 phone calls to close my grandmothers account after her death and more than a month. The first representative said someone from another department had to call me. No one called (but they said when I called they had tried three times). I had no missed calls or voicemails from Spectrum. I received a letter and called them back and it took being trasnferred 3 times to finally get someone close the account (but of course, they are charging for the entire month even though I called to close it a month ago). I will never use this company again.

I have been a long standing customer of Spectrum internet and it was decent for a few years but this year their internet has been absolutely horrible and this week I'm switching to fiber. It's just ridiculous to pay $80 or more a month for internet that goes in and out constantly. I highly DO NOT recommend Spectrum!

I have Internet service with Spectrum and wanted to add mobile to spectrum but Verizon since I am a new customer is willing to waive all fees today so I can walk out the store with 3 new lines and so I contacted spectrum since they're already getting my money for Internet would they be willing to waive the 158 due today and they said no, so because they obviously don't care about keeping customers I might see what the Internet service Verizon offers and spectrum might very well lose a few customers today because my family members are disgusted with them as well for this same factor so I want everyone to know Verizon cares more about getting customers and keeping customers than spectrum. Very sad reality. I always thought spectrum was nice and caring but apparently not.

If you are switching because they offer "device buyout program", don't bother. I was approved for the buyout program and was issued 2 virtual rewards visas. The next day, the 3rd party they are contracted with put a block on them "potential compromise" with no reason for the compromise. The customer service is not in the US! Said could take 7 months for them to come to a resolution or a straight answer, seems all rather janky. It's been over a month and I am yet to have access to these funds with zero help from Spectrum or the 3rd party. So I am left to now pay the device balance and late fees added due to this situation to my old provider, when the devices were originally free until I left their service before they were promotionally paid off.

I wish I could pick 0 for stars. Spectrum does not offer same-day customer service. My spectrum modem died completely. I called spectrum to get a replacement, sadly, they could not provide one same day and I had to wait by making an appointment. Since I work from home and I need my Internet this was terrible to find out. I’m surprised such a big company cannot fix emergencies right away. I wish Verizon serviced my ZIP Code.

I’ve been paying $90 a month for just Wi-Fi in my second home for the security cameras. Apparently, they’ve been overcharging me for years, when I canceled they offered me the same service for $20 a month and informed me that I have another month that I have to pay them for after I canceled the service. Sick and tired of getting ripped off by these companies. They should offer their promos to existing customers as well instead of just new customer. If they took better care of their customers in the first place, they wouldn’t leave instead they ravage their wallets. Screw Spectrum.

If I could give zero stars, I would. Spectrum consistently raises prices without any notice or explanation, making them significantly more expensive than almost every other internet provider in the area. When you first sign up, they are all smiles and warm welcomes. But the second you face an issue—especially regarding unfair billing—their customer service completely vanishes. Nobody is willing to help, and you just get passed around.

Sales person guaranteed me Spectrum would save me at least $1000 in a year, said when I got my final bill to upload to Spectrum. I did everything like instructed, during wait period Wi-Fi is horrible it’s spotty, clicks on and off, I have to rest a lot. Was informed I would have to pay an extra $10 a month for each Wi-Fi extender, I explained I didn’t need an extender with AT&T but was told no other way to fix it.

Kiera was so amazing! I was setting up my cable and internet and I had a 10/10 experience!

I cancelled my service and returned the equipment on July 20th, they sent me a bill that runs through August 5th. So basically charging me for half a month that I am not receiving service. I messaged them online to ask them about it and they said if I didn't pay the full bill they would send me to collections. I was with them for 18 years and every year my bill would go up. Worst part is, their service was spotty and would go out randomly even with no storms in the area. I work from home and need my internet for work. I was with this company for 18 years because there weren't any other options in my area and their customer service is terrible too. Now I have better options, and I am leaving them.

Called because a Spectrum employee came to our home uninvited and sat in his truck on the property for 10 minutes we had to go out to him. He claimed ** person ordered service, we told him they didn't reside and no order was made for SPECTRUM.!) minutes he sat at the end of the property after that-still on the property. We contacted SPECTRUM- their response was, YES ** ordered service. Then the round the world 3.5 hour abuses and yelling (on both ends) began, and it went like this: What's YOUR account, What's your name, oh, you had service in another state so we don't recognize your current MOBILE account at that address- ** can order there. Me: What? No the property owner doesn't want your services SPECTRUM.

Spectrum charges for a billing cycle whether you use their service or not and they think it's ok to make people pay for a service they are not providing. You don't get charged for what you actually use. If you cancel in the middle of a billing cycle, they will not prorate. This is theft.

Horrible service and customer service. Don’t waste your money and time!

Please avoid Spectrum at all cost. I decided to purchase just basic cable with Spectrum. Once my bill came, it was a complete mess! They charged me for platinum cable service, as well as select cable service. I had to get streaming equipment because I do not have a smart TV. It was only 5 dollars a month to rent and they were charging me full price as if I agreed to purchase them! Which I never did! The bill turned out to be $475. What a joke! I canceled their service immediately! They will nickel and dime you! The worst cable service I have ever had!

I wanted internet for my home. They sent me the equipment without checking to see if I could even get service. I had to contact them to set up a time for a technician to come over. He told me that even though the main line was across the street, Spectrum would not spend the money to hook me up. The line used to come across the street, but they took it down a couple of years ago. Now I had to take time off of work and spend my gas money to return their equipment that they never should've sent me in the first place. The nearest store is 30 minutes away, and when I got there, only 3 people were working. There were 11 people waiting to be seen and 6 of them, including me were there to return equipment. I have never had any dealings with Spectrum before and believe me, I never will again nor any other person I come in contact with. This company deserves to go bankrupt and die in a pile of ashes.

STAY AWAY FROM SPECTRUM. They are crooks. First I was told I was getting a FREE phone but was charged for it $1000.00. When I called about it I was told that was a third party person who told me that and it was not true. Now I turned in my equipment 2 days after the cut off date which I did not know and have been charged for the full month. Again told, "It was past the cut off date. Sorry. There is nothing we can do." So they are telling me that I have no equipment to be able to use their service "But we are charging you for the full month because we do not prorate the charges." To sum this all up they charge what they want and too bad for you.

This has to be the worst. The worst telephone company I ever had ever. I will go with unknown brand before I go with this company. Reception sucks, can't get to the people I want to get to. I text many people, thousands of times they've never received. I've called in them. They went straight to voicemail. They don't know why same thing on the opposite side of my end. It keeps happening, and it doesn't stop, and I don't want to do anything about it. And they don't want to do anything about it, not even a discount. I've had it. I would not recommend this fake phone company to anybody. Because it's not a phone company. Stick to your cable and even that sucks

When wanting to disconnect my service, I was hung up on the first two times, I hope accidentally. The third customer service agent was very disrespectful, even though I was a calm and respectful customer who simply stated I wanted to disconnect my service. She kept me on for at least 20 minutes continuously repeating questions I had already answered just to upset me. I made it clear of what I wanted, and no matter what I said, the customer agent was rude and was trying to beat me into an argument. My tone was always calm, but firm. Completely floored by the mistreatment I will never go with Spectrum again. Anyone that I speak to about Internet services will know my story.

While I feel their internet service is worth what I spend please be careful with their mobile service. I went into my local Spectrum store, Watertown NY to upgrade my internet speed. The salesperson talked me into switching my husband and my service over. I was adamant to them that my home was a dead spot for Verizon network. Salesman said not to worry I would have no problem and decided to go with it. Keep in mind I'm not an impulse buyer and usually research anything to death but my husband and I went with it. Got home and no service.

Customer service was awful, was on the phone for about 35 minutes trying to cancel service 2 weeks before bill was due. And it still wasn't cancelled. I disconnected equipment and turned it in and I'm still receiving reminders to turn in equipment. Chatted with someone online named Andrea billing specialist (allegedly) and still didn't get help.

I ordered mobile service and can't get the devices because I have a job, so I can't take a day off to accept a delivery at home. I attempted for nearly a week to get a "hold at location" request. FedEx says Spectrum has to call and put in the request, Spectrum says they have to do a request form and cannot call FedEx. They will not call each other, they require the customer to do what they both say only the other company can do. My other options are to take a day off to accept a delivery at home or drive 1 1/2 hours to get it from the store. I cannot express how frustrating this has been.

Too often outages for 24 hours in Torrance Harbor City CA.

We have been with Spectrum pretty much for the tenure we've been living in Florida which is almost 2 years. We have always paid our bill every month within a few days of our due dates each month. We are now running into major customer service issues and billing issues with our service. We are very unhappy and are about to leave Spectrum and will also not be recommending anyone who asks for a reliable internet/cable service. Their customer service is horrible and will never work with you on making sure your service is top notch.

I called to cancel Spectrum internet bc we switched providers. It was the worst experience I’ve had with a customer service representative. Given that I am 54 years old, this is saying something. Despite multiple requests to cancel my service and repeating “I do not want to discuss any offers as my decision is final” the agent insisted on trying to convince me to keep my service with spectrum. It got so bad, I told the rep that I would be laying my phone on the counter and she could tell me when she had completed the cancellation. She continued with the one-sides sales pitches. Finally I just started repeating the word “cancel” until she stopped talking. She then said there was a statement ahead needed to read from the FCC, told me how to return the equipment, and said our service was cancelled. I said thank you and hung up. The. Worst. Customer. Service. Ever.

I'm getting very frustrated with Spectrum and these power outages. Here it is going on 4 hours and my connection still hasn't been restored. I tried going on the app, chatting and even calling. It's impossible to get them to answer one simple question. There's a lot of people who work from home, and I'm one of them. This happens at least once a month. There's never a credit being offered back to your account. Once my 3 year price lock is over. I'm done with this company. The company is not reliable.

They say you can get a promotion then say it was expired then charge you a lot. I will not recommend Spectrum, they are a scam

SPECTRUM Internet!!! If you have it get rid of it. If you don’t have it – DO NOT GET IT!!! I have had better luck getting a correct drive-thru order at McDonald’s. I have had better luck with office printers. Paid for 1Gig ($55 per month). Great for the first couple of years. Don’t know what happened (doesn’t matter) but it must have been infected with the equivalent of an Internet enlarged prostate. Speeds dropped, regular interruptions and having to reboot (go again) throughout the day. Two techs came out. Ran new cable and replaced the modem. No improvement. I called AT&T and got 1Gig for $35 per month. Too easy, saved $20 per month. And it’s fiber and very, very fast.

Their internet service sucks. It was own for a day in the entire area. It's on-and-off selectively in between. It's down again. They couldn't figure out why it's down. So, they decided to make appointment on July 4th between 8 and 9 pm!!! Yeah, I'm sure that's what I wanna do on July 4th. Waiting for a technician instead of celebrating. This is an unmatched stupidity. I called to cancel service completely, and they tried to make me switch to their phone service. Are you KIDDING me? Is your CEO that incompetent? That would explain your poor service.

I was sold service from someone coming to my house one evening. The price seemed great. They mailed me the equipment, but I had a bunch of stuff come up and couldn't schedule an install right away. They began billing me for service I had not even installed. I called several times, and the customer service did not care at all. In fact, they could not have been more rude. Spectrum sent me to collections for service I never even had. They refused to work with me in any way unless I paid in full for something that had not been installed at any point. I would not recommend due to horrible customer service, especially from management.

Both my cable service and Internet are constantly going down. When I go online with my Verizon service and check the status, Spectrum website consistently tells me there is no outage in my area. So, I call and told there is an outage, and it's usually 3 to 4 hours before the issue will be resolved. This is constant. I'm 70 and never had this poor of service in my life.

Monday 6/29/2026. I have to say that our situation has been rough, having to move 2 times in 6 months because of electrical issues and bugs bigger than my dog, but Spectrum has been here to make sure we have our internet connection. A technician came out yesterday and had everything going, but I turned off a switch in the living room and suddenly the TV went off, so I called Spectrum, and they came right out.

Wow. They will not come out update equipment without charging 50 dollars. I pay 100 a month. Have bad equipment and they can't do anything about it...

Service was NEVER close to the speeds they advertised and sold me on. Their service was constantly out and/or buffering. I rate them a 1 because there is no option for 0 or -10. Their website has a tab to leave feedback that won't let you click on it. The number of calls you get when your bill is 1 minute beyond the due date is extremely aggressive (5 back-to-back calls in 5 mins) and good luck trying to cancel. They send you to retention center and put you on hold for 10 min and then offer you better rate. If you say no, they put you on hold again and come back after 10 mins and offer an even better rate. Another no gets you another 10-minute hold. More fun than a box of monkeys. After 37 minutes, I was able to get the final cancellation when they tell you they will continue to bill you until you return the equipment but won't help by providing you with an address to return it to. See image of speed test which is consistently poor. I pay for 600 gig.

Unfortunately, I need the internet to earn a living. Spectrum internet services are constantly down. Not only am I losing money by not being able to do my job, but I also have to pay them the same amount every month. Even when I can't use it. Very frustrating having to go through this constantly.

Spectrum mobile is the WORST. I would give it 0 stars if I could. They locked my phone and deactivated my phone number, both without ANY notice to me. I spent almost 4 hours trying to find out why the phone was locked and then when they said I would still be able to port the number to a new service, I found out when I got a pin from Spectrum for the phone number transfer that it didn't work because the number had been deactivated from the account. The customer service rep didn't even know that. WHAT A HUGE WASTE OF TIME. I ended up having to get a new number anyway.

Internet is constantly going out. Sometimes for hours and days. When it does, customers have to request a credit, (when Spectrum should be giving those automatically to all affected). Then, they will approve or deny, which is bs. If you try to call them, you have to go through 2 AI recordings which make it very difficult to get through to a real human. Sometimes when the internet comes back up, the tv will constantly start buffering. This company is not worth what we pay them and all I can say is, "BUYER BEWARE!" Spectrum is only interested in taking our money and giving us very shoddy service. They are useless and expect us to pay for that. I would give it negative stars if I could. My internet was down 36 hrs last week and it's been down this time so far for over 17 hours.

Spectrum's frequent service outages are concerning. Their business service falls short of expectations. As someone reliant on connectivity for work, outages lasting hours significantly impact my productivity and earnings. The company's policy of applying minor credits, such as $20 or $25, toward service credits is insufficient, particularly when compared to the revenue lost during these outages, and the demand for punctual payment is unjustified.

Spectrum, Worst service EVER. If I went back 10 years, Frontier would still be 10xs better. I became so disappointed at how poor their service is, and how their technicians would come twice per week for a month and high prices that I just stop caring and paying. Now they're harassing me with constant phone calls and letters.

If I could give them 0 stars I would. Their customer service is the worst; they never know what they're talking about, every conversation is different than the last one. They're so quick to take your money but they don't do anything to help. The WORST company I've ever had. I would never recommend them to anyone. WORTHLESS COMPANY.

I have been trying to solve a problem with Charter Spectrum that finally after a 4-day struggle was finally solved 17 June 2026.... Since I first walked into its store on Bellflower Boulevard in Long Beach California - Sunday 14 June 2026 for assistance getting any of my phones to work.... And since I walked into and spent time at your Pine Avenue store in Long Beach California - Monday 15 June 2026, Tuesday 16 June 2026, and Wednesday 17 June 2026 to turn on and remove a Fraud Alert on a brand new flip phone.

For the first time I bought my Apple phone from Spectrum. The first new phone had a problem. I sent the phone in the package they gave me but they lost the phone at their warehouse. So to make them happy they deducted $1300 from my checking account without telling me. I am on a pension so this has hurt me. After going round and round they found the phone. It is now 3 weeks since they found the phone and I still do not have my money back.. They keep saying it is on its way. Its way to where? Hell? Once I get my money back I am done with Spectrum.

Direct (1) Written, (2) Documented in (3) Evidentiary Matter - Spectrum directly lying to Customers about Service Outage causes with -WRITTEN- evidence from Spectrum Field Supervisor stating the problem was caused by Spectrum vendors on-site causes 7-hour node outage.

In January, due to poor internet service, I closed my Spectrum account and duly returned all associated equipment. A month later, I received an invoice for unreturned equipment, so I contacted customer support. They claimed I still possessed a cable receiver, which I had in fact returned many years ago, as I had canceled my cable service in 2019 and the receiver was collected at that time. In those days, Spectrum mandated the return of equipment for redistribution to other customers, so I explained this to the representative. I was advised that their escalation team would investigate the matter and follow up with me.

A Spectrum technician came to my home to repair my internet service. During the visit, my router was damaged. I believe the technician may have been trying to generate additional charges for equipment or services. I filed a complaint with Spectrum, but the issue was not resolved. Since my complaint did not lead to a satisfactory outcome, I have decided to make my experience public so that other customers are aware of what happened. I hope Spectrum will take this matter seriously and conduct a proper investigation.

Canceling service, called before last billing cycle, they charged for extra month anyway.

I contacted Spectrum on the 10th of June to set up services for internet, was given a bundle for internet and cable even when though I let the rep know I didn’t need cable. Was charged a fee for the connection but was never told that there would be a survey to check if the services were even available. Although I called 2 times prior to finding out that I would have to pay 2000.00 dollars for construction if I wanted to go through with the installation. Bottom line, I had to cancel the order, and don’t even know if I will get a refund for the money that was stolen from me. (Just putting it in plain words.) I will be contacting Consumer Affairs.

I have been a Spectrum user for years and have witnessed this company get better and better with time; normally it’s the other way around. I have been working remotely for 6 years, and Spectrum internet has been very reliable and fast. I have had minimal issues throughout the years, and wouldn’t trust any other provider to deliver the internet that I rely on for work. I keep Verizon mobile hotspot for plan b access, but have very rarely had to use it for work. The professionalism and expertise of their agents is superb and you can tell that they put a lot into their customer service training. I highly recommend Spectrum for your internet needs.

Absolutely horrible customer service. I’ve been trying for over 5 days to cancel my service. Was told it would be cancelled by 12:00 PM. It is now two days later and I still have Spectrum. I would recommend directv or anything other than spectrum.

I've been a long time customer with severed lines, interrupted service, never any credits for lost time or money. I have a business at home that requires internet. When internet is down, well that means no PC, no printer, no tv, no garage door opener. Long story short, it was problematic and expensive $320+ a month. Old equipment. When I called to cancel, I was misled by the rep and needless to say, I returned everything. I just got a bill for $289, even though I returned everything over a month ago. They claim they don't prorate anything.

They told me I can return the old equipment at FedEx without any label or QR code. The agent lied. I am stuck at the FedEx office, on hold with Spectrum for 20 minutes.

Spectrum internet customer service is awful. My line across the gravel driveway got severed. After several calls and chats that ended up in Texas, someone from spectrum came out and put a temp splice in. After 3 sub contractors sent out an ** with a shovel to bury it (which was not cable that could be buried, for if the connection got wet, would not work) I repeatedly told spectrum (again somewhere in texas) this needs a new cable from street the the back of my house, like a new install. This has been almost 2 months. If you are reading this, use anyone but spectrum if you can. I am most likely going to switch to Starlink.

I moved to a new area and it was either AT&T which was ridiculously high in price, or Spectrum. I went with the more affordable Spectrum. The Xumo streaming platform is horrible and goes down frequently. I have had to call customer service multiple times for various issues and they were always resolved pretty quickly. I do wish, however, that for the price I have to pay for an app, the channels would be in 5.1 surround sound. I have free apps that do, so I don't understand why Spectrum can't provide 5.1 surround sound in their app.

Spectrum sucks. Do not pay for internet that you will not receive if you are in Alabama

Spectrum is the absolute worst, power outages and service are off the charts, but I guess I get what I pay for right. Cheap is always going to be cheap. And let me tell you that if you want to cancel whatever service you have with this company, please make sure that it doesn’t land on the cycle period, because they will eventually charge you for the service anyway if not careful when you cancel.

Spectrum is horrible. Their Internet is ridiculous. I’m paying a lot of money for my Internet and it doesn’t even work. I have to call and complain every day for them to come and fix it or do it on their end on the computer but every day I wake up and my Internet doesn’t work and I’m paying a lot of money for it. I think it’s ridiculous and because I’m in Myrtle Beach South Carolina, my only option is spectrum at this moment but I’m looking for other options because you guys are ridiculous.

Wish we could leave negative stars. The worst customer service ever, zero solutions, zero attempts to make anything right!!!! This company has fallen so far down. They lie then charge you even more, then leave you sitting on hold, it's just horrible. Don't use them for anything if you can avoid them.

Your wifi is terrible. You only stay in business by being the only option available in an area. I’m running a Cat-6 ethernet on my pc, late at night on a weekday, and I’m consistently running 200 ping? Yeah buddy it’s a good thing I can’t cuss or I’d tell you how I really feel. These issues have been around in the 6 years we’ve had this service (only option) and it’s officially annoying. Garbo internet👎🏾

So far, I’m happy with my Spectrum internet service but Spectrum Mobile was a nightmare. The very first time that I add mobile service they sent me the wrong customer iPhone so they were having issues activating my iPhone cause it was assigned to a different customer, it took them like a weeks to fix the IMIE issue. After I qualified for an upgrade, I didn’t learn my lesson. I wanted to pay cheaper for phone service so I gave Spectrum mobile another chance and I decided to stay with them and trade in my iPhone 14 Pro Max that I got from them for the 16 pro max. So spectrum sent me an uninsured shipping label to mail my iPhone 14 Pro Max to trade it in for the new one.

An associate named Ty ** in Columbus Ga, on Macon Road. He was very helpful and hands-on. I was on the phone with a representative who was very unprofessional for a long time. Ty handled the situation with professionalism. I suffer from PTSD and was very irritated, but Ty knew how to handle the situation. Another customer commented on my situation, as did others. Ty helped us all. I would recommend Macon Road Spectrum to everyone I meet.

I was a customer for 17 years. I canceled service due to financial reasons and was planning to come back. I ended up canceling a few days into the new billing cycle so they would not forgive the whole month bill even though I did not use a whole month's bill. Customer service would not help in any way and now I'm in collections. Needless to say I will never go back to this company and I will never pay this bill.

This is a warning for anyone considering Spectrum’s phone buy out plan for new customers. I just switched over from Verizon. The lower monthly cost and advertised phone buyout were big reasons why. I submitted the buy out application and was informed it was disapproved because it requires proof of three months of payments on the previous plan. I sent three statements but mistakenly included the current month which hadn’t been paid yet. I contacted the number on the disapproval message and acknowledged it was my mistake and could provide them with 22 years of past payment as proof only to be told they don’t allow you to reapply and there is no option for reconsideration.

If you are a business using a PBX phone system expect to pay a bunch of money to switch over to VoIP phones because we just experienced a nightmare dealing with a modem upgrade. After the new modem was installed our phones would only ring once and then disconnect. We several techs from Spectrum come out and ended up having to pay out of pocket for a phone tech and an IT tech to diagnose the issue. After escalating the issue we finally got a Spectrum tech that came out to confirm that this issue has been occurring with PBX phone systems because the older technology wasn't compatible with the newer modem. So we shelled out more money to buy VoIP phones, however the porting of our main number to the new phone system has taken weeks. We are going on 2 months now of issues with receiving calls.

This has been a terrible experience. Spectrum promised a buried fiber optic line and fast internet. The initial installation technician did a terrible job. According to another spectrum tech, the route he chose to run the cable through a culvert is illegal. Our burial was rescheduled 3 times. We are now waiting on the fourth. Automated phone lines run you through menus for hours until you reach a real person. Then that person sends you to another, each with a poor excuse for why the service was cancelled, or flat out says that they don't see prior appointments scheduled in the system. Then they send you to another person who says they will have to email and call you back, which they never do.

We are getting tired of paying $130 a month for unreliable internet and are beginning to explore less expensive more reliable internet options.

At least 9 years with Spectrum (internet service). Suddenly, Spectrum unauthorized adding unknown person (for mobile service) to my account. The unknown added person made $$2600 merchandises with a monthly auto payment, but it was canceled a month later. We called them so many times, each time was at least 2 hours but nothing resolved. We filed BBB and FCC complaints. Our next move will be a civil case at court.

No tech showed today to fix our outage. It's always out. Only company here to get internet. They are a joke.

Worst service ever. Looking into Starlink now that Spectrum isn’t the only option in my area. Internet goes out daily and ALWAYS DURING THE BALL GAME! Not mention they have the most janky vehicles in their fleet ever. If you have an employee come out to check on things better hope their vehicle will make it and will stop when it arrives. Their own drivers informed me how the higher ups don’t care to properly maintain their vans and trucks.

HATE THAT I HAVE TO GIVE THIS ANY STARS!!!! THE WORST INTERNET EVER!!!!

Very few options since I live in a condo in FL. Service is average, I guess, with its share of outages. I don't mind the area outages, but if you have an outage just in your unit--good luck! The relatively new AI - inspired voice queue system will drive the Pope himself to curse. I have to spend at least a half an hour until I am able to get thru and then get in line to talk with someone in technical support. Once I talk to a real person, the issue is usually fixed quickly or at least I can easily schedule a service appointment. The real people on the phone and who come to my home are always pleasant and knowledgeable. But reaching them is an absolute nightmare. I advise, when your internet is working, look up several tech different phone numbers that Spectrum lists, so you can call them over and over until you manage to get through.

The internet service is sooo bad and facing internet outage on regular basis.

I've never left a bad review before in my life but Spectrum has, 100 percent the worst service I have ever experienced!!!! From the moment I ordered a cell phone from them it was a complete nightmare!!! I was sent the wrong phone, then couldn't get any help. When calling CS was hung up on several times, transferred. Basically for almost 3 weeks I received horrible Customer Service. Never the same answer from anyone there! They sent me wrong phone, took me 2 weeks to find out how to return it, then they told me I was past my grace period for returning the damn phone, was told to go into a spectrum store. I went 3 times and they couldn't help me.

After spending over 20 hours on the phone within a single week, I was finally able to get them to fix my account. I recently moved, and the entire experience has been horrible. At one point, I had three active accounts for the same address. Then, just when I thought everything had finally been resolved, I was billed for equipment I had already returned. They even confirmed that their system showed the equipment had been returned, but somehow it was added back to my account two days later. At this point, it honestly feels like they’re just trying to get more money out of me. My advice: don’t take their word for it. Ask for proof that whatever issue you needed fixed has actually been resolved.

Spectrum is a monopoly in the upper peninsula of Michigan, there is no competition and it is pretty much take it or leave it.

I hate robocalls and texts. After I called to report an outage, Spectrum started calling me back with robocalls to give me updates on the outage. I told them when I signed up to never send me automated calls or texts. They said fine. Now they won't stop calling me. I just got a phone call apologizing for an outage that isn't effecting me. Although their speed is better than my old company, their service is spotty, it comes and goes. Their policies are idiotic, and I would not recommend Spectrum as an internet provider. Their rules and policies are more important to them than customer service. Why must they interrupt my sleep to tell me the service is out? As soon as a new company comes to my area, I will drop Spectrum like a hot potato. Go elsewhere.

Updated on 05/03/2026: Spectrum is awful. I moved 2 weeks ago and have had service for 6 outta 14 days. Forget when ya call customer service. They are god awful terrible. I finally asked for a tech to come out and they are gonna charge me even though I haven’t had service for half the time I’ve been here. The tech Taron was absolutely awesome. So as of right now I am connected let’s see how long it last. If I lose it again I will be leaving spectrum and going to Starlink or Verizon.

Spectrum is a corporate scam. They've somehow become the most widely known internet provider in my area so people just default to using them not knowing they actually provide the worst internet speed for the price that you can get. Then they're going to double the price of you bill for the same awful internet, then when you go to cancel they're going to continue to charge you for the awful internet service even when you're not using it. I would recommend going without internet before I recommend Spectrum to someone.

Frequent outages. Spectrum offers an app to monitor status but after the last app updates all I see are advertisements. Online help is a robot, so no updated help there. The sad thing is, it's still the best service in Asheville unless you want to use Verizon. $$$!!!

Spectrum internet is amazing but the mobile phone service is complete bogus. They try to market you to get a new phone and don't ever say the word. Yes even if they agree that they won't send it if you say the word yes they'll end up sending it. I guess they must have copied my voice somehow and agreed to have the phone sent to my house and when I tried to return it back it was denied. I was told by Spectrum Mobile account was removed by a customer service agent named Daniel. Turns out a whole month ago it never was canceled and I'm now being charged for a phone I do not have. They're telling me that spectrum has never received the phone from UPS which I had dropped it off personally at the UPS location. This is definitely not a matter of fault with UPS. Honestly I would avoid any service to prevent being scammed the way I was.

I was with Spectrum for over 6 years, and was paying $85/month for just Internet. I switched to Verizon Internet because it is only $30/month and has faster speeds. Spectrum made it very difficult to cancel and offered deals that were never offered before. When I finally got the 3rd person to cancel service, it was 6 days after the new bill was issued. They expect me to pay for service for the whole future billing period! They don’t prorate the bill and they don’t tell you that when you cancel. I’m not paying for service I didn’t receive! Beware of their ripoff policies! I won’t be surprised if they are next for a class action lawsuit for stealing from customers!

They refuse to pro-rate the service, or refund any of the money. They are absolute crooks, and I will N-E-V-E-R do business with them ever in my life, and I will tell everyone I know to never use them either.

Been trying to get my home internet cut off & they have been giving me a hard time about cutting it off.

Our internet system has been down all day for storms. There has been no storms in our area for months. This make our minds up on switching internet companies to Zirrus.

I cancelled my Spectrum service March 30, 2026. The last day of the billing cycle was March 28, 2026. I was charged $95.50 for a full month's service. Spectrum is charging for services they are not providing. This is unethical business practice.

Redeemed zoomer hates you guys coz your wifi sucks!!!!

Absolutely the most hideous customer service of any provider! The wait times are unbelievable. There is no courtesy whatsoever for their customers. One of the most shadiest companies I have ever dealt with! They try to bill you for equipment that you don’t have give your neighbors a lower price on Internet than what they charge you. Anytime you call them with a problem. They never resolve it and God forbid you have to walk into one of their stores. The wait time is absurd before anyone ever tries to help you with whatever it is that you need from returning equipment to purchasing a new phone. Would not recommend this company at all ever. Been a customer for six years now and I’m getting ready to move my Internet and phone to someone else because of how they treat their customers.

Be very wary of Spectrum TV and Internet cancellations. Plan to pay a full extra month of "Subscription" Billing fees even if you are 1 day past the billing cycle. They will Not prorate billing even though equipment has been turned in and it is impossible to use internet service. This is Unfair treatment and a disservice to good customers.

All this company does is raise the prices. They changed out the modem then some of my wireless devices don't work. Can wait to get out from under them.

This is a company whose business model is based upon fraud. Time & again I've been lied to by customer service reps that tell you a specific price for a specific service package. Those assurances are NEVER delivered upon. I don't know if they train their staff to lie to customers or their staff is simply incompetent...or both.

Well, It's always a really bad experience when you get involved with a really bad company. Just hung up the phone with a Spectrum Customer Service Rep (third call within last 6 weeks, dealing with this company). Read Carefully, if you don't want to experience aggravation like I am dealing with, get a different provider. 6 weeks ago, after raising my rates, I contracted with one of their competitors, returned their equipment, and called and canceled the service (or so I thought). The Customer Service rep was adamant about not being told that he was wasting his time pitching me on why I should keep their service at a significantly lower price than what they had just raised my rates to.

We have had Spectrum for a long time. Never would I of thought we would be paying over $300 + for our package. Seems like the longer you have been on it the price would go DOWN! NOT only that, your latest commercial with the rapper dude makes absolutely no sense. It gets on my nerves so bad. It's just not relatable to any age group. It's just so STUPID!!! PLEASE CONSIDER REMOVAL OF THIS COMMERCIAL and put something on there that can be related to many different age groups.

De Asia, the customer service rep from Greensboro help me tremendously today. She is awesome at her job as I am moving from Knoxville Tennessee to Charlotte. She helped me not only was setting up my Internet with my new apartment but also giving me places of interest in Charlotte to go check out.

We as a society need to stop corporations for charging us the full price when we move our due date that may fall before your next due date. In other words If I had to move my due date, due to a tragic event and that date fall earlier than your normal due date, SPECTRUM will not charge you only for the short days (Pro-Rate). They will charge you the full month price. Well guess what America. That's theft. I call it as I see it. CHARGE WHAT YOU SERVE ONLY.

Beyond garbage company. The technician was supposed to be here between 10 and 11. It is now one: 30, and he has nowhere to be found. I called Spectrum for updates and get nothing but lies. I was told he turned onto the street to the beginning of my neighborhood. That means I should receive a call from security in just a few minutes. No call from security. I will be switching to one of their competitors as soon as I can. I do not recommend this garbage company. This doesn’t even count the fact that I had spectrum in another location and in five weeks had two outages.

Spectrum sent mobile 📱 phone and hackers at the same time order the phone us. Soon got home within one minute I had spectrum a call with spectrum agent told me to return the phone to FedEx because the phone was defected. Please 🙏 don't trust spectrum. Now I am paying the phone which I don't have . Spectrum equal to hackers.

Terrible, constant outages and terrible customer service. The internet is bipolar and just shuts down for no reason. $60 a month is NOT worth it. Never get Spectrum, save it as a last resort.

When I tried to cancel my services, the company pressured me to provide the new tenant’s name and contact information so they could sign them up. They told me that if the new tenant agreed to use their services, they would waive the required three-month cancellation notice and associated fees. Otherwise, I would still be responsible for paying for three additional months before they would process the cancellation.

It’s below average. Probably even worse than that. Constant internet outages, the worse one lasting an ENTIRE WEEK. Don’t get Spectrum, if you can afford anything else, get that instead. You’re better off using Cricket Data then Spectrum’s WiFi.

I give it a 1 because it does not go any lower. My internet is constantly out for days at a time. The phone does not work but the tv sometimes does. Yet the bill is over 300 a month. I have health issues so I need the phone to work. It might come back on around 10 or so at night. My neighbors have the same issue. The techs have been here twice. It is not in my house. It is in their line somewhere. I am on a budget. I don't have money to waste. Unfortunately there are no other choices where I live. Verizon is still working to add lines. Once they do I am cancelling this service.

We live in Palmyra, Indiana in Harrison County. We have no Internet. We have not had Internet for 15 hours. Our Internet went out at 8:40 Saturday night. We were in the middle of watching a movie with our kids for Easter weekend break and it went off. We called and reported it. They told us it was gonna be an hour then they told us I’d be back on before 12:30 in the morning and then the first time we called they said it was a power outage and we had power so clearly was not a power outage. Waited until about 1 AM. Still no Internet and we use apps to watch TV on so we literally have our kids home for Easter weekend, people in our house and no TV and a lot of people cell phones run off our Internet. It automatically connects and won’t let you use their AT&T signal so now we don’t even have cell cellphones to use to look at the Internet because it won’t let go on the Internet without having it connected to our Wi-Fi.

We live in Missouri and were vacationing in Florida when a Spectrum salesman stopped us and said he could get a a better deal no matter what we paid. So, we upgraded and were told we would be paying $15.00 less per month. Unfortunately, instead of upgrading, he opened a new account. Needless to say, it has been quite a mess to get it straightened out. Our local store told us what he did was “fraudulent.” “The salesman opened a new account to get the bonus for himself.” The salesman gave me his “direct number” but it routes to Spectrum Customer Service. I hope someone contacts me about this.

Spectrum has some of the best customer service out there. Almost everyone I've ever spoken to at Spectrum are friendly, knowledgeable, and patient.

Very easy process to order my new phone and to set it up was easy. The customer service was amazing and stress free. Great phone!!

Yes, they will try to help you get better connection. However, they failed after five months. I called the disconnect today. I was told that I still have to pay the rest of the billing cycle, which is a month. From March 31 to April 28, that’s a whole month that I still have to pay. But I do have to return the equipment within 14 days, they will not credit you for the days you do not use the Internet. Scammers.

I signed up for the best package they had, it came with all the bells and whistles...streaming services check, fast internet check, streaming channels check, mobile service check. I was told my address was serviceable for Internet and had an install date set up and was very happy with everything I was gonna be getting for the next 3 years! Then it all came crashing down. Was told my address is in fact not serviceable and my install was cancelled and all the streaming services were cut off, all the streaming channels cut off... All I had left was mobile, and they wouldn't even give me any kind of courtesy discount for the screw up...just an "I'm sorry, I'm truly sorry, nothing we can do." I left Verizon after being with them for 20 years, and they couldn't even give me a special deal on the service I decided to keep with them...I'm a very disappointed customer.

Got a program that saved me money and was happy about that. Been a customer since 2017. Appreciate the service.

The store at Winter Park on Aloma provided a good, fast service.

Transferring my line from Verizon to Spectrum mobile was fast and easy. Representative was very friendly, knowledgeable and gave clear simple directions and stayed on the phone to make sure everything transferred smoothly and was working correctly. I’m a very satisfied customer-looking at many more years with Spectrum.

I spoke to the representative and told them what I needed and they were able to help get me connected with little effort. The product that I had I bought from Apple was the iPad Pro 1Tb which wasn’t sold by Spectrum. Even though I Colby from them they were able to set up for me with cellular service.

Nice and helpful experience. Great job getting me started and the time for it.

Thomas was a wonderful online support help that assisted me in transferring my mobile device over to Spectrum by making it a smooth transition.

We always have a great experience with Spectrum. Went to the store today (walk in) and was met with a sincere greeting that we'd be attended to shortly. When the rep came over, they thanked us for being an 11-year customer and subsequently was able to find my husband a Wi-Fi enabled iPad quickly. From there, they added it to the account, and we were on our way within 30 mins. It was so easy and fast. It can be hard to shop with two little kids (5 and 4) and the rep was great. Anytime we call for an issue, we are always treated with respect, and our issues are resolved fast. Excellent service, outstanding experience.

Phone service and reception is good. Customer service on the other hand is not. After more than 3 hours in the store ended up with a bait and switch tactic. Left very upset.

I switched from Spectrum Mobile to a different provider on February the 26th, the same day I called customer service and asked the PIN transfer number, so I can connect my device with another company. They told me that as soon as I got connected with the other provider my line was going to be cancelled automatically, that it was impossible to have 2 providers on the same device. And that on March the 4th the last payment was going to be deducted from my account. Yesterday I found out that my phone has not been disconnected even though I have had service with my new provider since February 26th, so now I’ve been charged with another payment (due on April) just because they didn’t disconnect my line. I called customer service, but they couldn’t help. Some of their agents are not well trained. They don’t know what they’re doing.

The associate Diana was very helpful and also helped me save some money.

In the process of trying to move my landline. I had with T- Mobile. I lost it. Not happy with the xmio. I will change to pick 15 with local channels. The person that sold me the package came after dark (salesman name Terry **) **. I lost my land line that was very important to me.

I have had very (VERY!) few issues with my Spectrum service. I was in on the start of their offering in my area and couldn't be happier. I have both wireless and internet and am extremely happy with the services.

So far so good. I've never had Spectrum before but I'm loving it so far and I get the speed I'm supposed to get.

So far so good. Affordable, great service, great customer care!

I switched 3 mobile lines from Verizon to Spectrum and bundled the Spectrum mobile plan with my existing Spectrum home internet. I'm saving quite a bit of money by doing that because both the mobile costs and home internet costs went down. I'll save about $2,500 total over the course of 24 months! The process was a lot easier than I thought and Spectrum's customer representative was very knowledgeable about the process and walked me through everything.

Great and easy setup! The best offer in cellular! Love our Spectrum service even more now. Representatives are super and so friendly.

I just want to say that by me switching to Spectrum Mobile I will be saving a whole lot more with them than my previous provider! I recommend them to anyone that’s on the fence about switching to them!

Agents were super friendly and task oriented. I completed what I needed in one call. I also switched to Spectrum’s mobile service, which was super easy and quick. So far the service is great. Same as I had with Verizon.

Terrible experience and now I do not have a working phone.

The offer and service I got was too good to be true, but nonetheless got a great offer. Will recommend Spectrum to everyone.

Over 1 hour to disconnect mobile with auto pay and over 1 hour for internet, plus the money and credit card they will take it from you as much as they can until you finish talking to them for all these 2hours. No chat available. I will never go again with Spectrum because of this disconnection service. Bad customer service, you get to speak 4-5 different people one department to another and is asking the same question reasons for disconnection and its hard on customers' end to stop payment because they get hold of your credit card. The customer service in billing and disconnection never improved customer satisfaction over the phone. It was making it worst. It was a looong horrible process. I should have known this before I started with them, they have excellent sales service but when customer have concerns such as this, they will make it hard,

It was an easy experience, I just walked in and 20 minutes later everything was complete and my phone service had been switched to Spectrum. The added bonus was that I get one year free of mobile service!

Beware the billing game. Made an inquiry as to rate increase on my bill and after lengthy online exchange was offered a "better" package at the old rate. Email confirmation and plan changes took place on the same day with what cost would be. Billing came at the higher rate. Spent half day with robots, online agents and waiting for team leaders to respond. Bottom line, after 5 years of service with autopay they will lose a customer for $5.

I am low income and have a hard time understanding things and Spectrum has helped me time after time when I call and ask for help. I needed my bills lowered and I needed a new phone. Ryan in Texas spent over 45 minutes trying to figure out how to help me. Going over what I have, what I use, what I need and I dont need. In the end he got my bills down and a new phone through financing very affordable. The fact, after we got off the phone, 5 hours later I called the number again and talked to Laura in Washington to make sure the deal with real. She confirmed it was. I was crying.

Aramis T. was very patient and helpful with me and knowledgeable agent and very smart person. Thank you very much Aramis T.

I made an appointment to add 2 phone lines, and was quickly supported by the team. There was some issues due to my old carrier being difficult, but the Spectrum team member was patient and helpful though it all.

Don't have mobile service because of inability of getting the SIM card into the phone. Not pleased. SIM card does not easily go in and don't want to damage the phone.

Outstanding customer service, both phone and in-person! Night and day compared to ridiculously terrible previous provider AT&T!!

Spectrum customer service is the best, its representatives take the time to listen to you and they also look for offers that better serve the customer… Clarisa and Jo went the extra mile ☺️

I switched to Spectrum Mobile in January 2025. At that time, I added 3 lines. I live in an area that has weak cell phone signals from all major carriers so I was a little concerned about the level of service I would receive from Spectrum. If the signal strength from the major carriers was weak, what could I expect from a relatively recent start-up mobile service? After speaking to a Spectrum representative and a neighbor who already had Spectrum Mobile, I decided to make the switch. No regrets. I have no issues making and receiving voice calls and using data when not connected to Wi-Fi. And as an added bonus, I'm paying almost 50% less than I was paying with my previous carrier.

Their Mobile connectivity is awesome and very easy to switch to their service. Their customer service was very knowledgeable and made the switch very easy. I would recommend Spectrum to all my friends.

Very helpful customer service and tech help. I love when you can speak to a human and get the correct help. Spectrum did just that and I was able to switch mobile services easy peasy. Both the sales associate and tech did a great joe assisting me.

From the gentleman who called with your offer to the three service representatives who came out to install my service and bury the line, Spectrum is well represented with courteous, knowledgeable, and professional people. My hat's off to you and the quality people you hire.

The support staff were professional, polite and patient. I was able to switch all 4 phones to Spectrum and saved almost 90$ a month. Also getting free internet as it was a bonus for switching to Spectrum. Very pleased so far.

Good customer service reps who were professional, courteous and knowledgeable...They even offered a follow up call to make sure everything went well. You couldn't ask for more than that in my humble opinion!

The most helpful group of people I have ever done business with. I am transferring my Internet & Home Phone from one company. And my mobile phone from another company. I'm keeping my mobile number and phone. From my first call to the many others I made, everyone I spoke to was very helpful. They answered my questions and added helpful information too. They made it so easy for me to follow the tasks I had to do with my mobile phone. Shout out to all of them.

The experience usually starts great with a low "introductory" price. However, exactly 12 months later, you’ll likely see a significant price hike (often $20–$30 more). Getting back to that original rate usually requires a long, frustrating phone call with their retention department. Additionally, while the internet is stable, their Wi-Fi routers can be hit-or-miss; many users find they get better coverage by buying their own equipment.

I live in Queens, New York. I have cancelled my phone service for three months already, but Spectrum still charge my credit card every month, I called them and went to their store to repot this illegal fee charges, this month charged again, so I have to contact my Chase Bank to refund back every month.

Spectrum customer service representative Arman ** was knowledgeable, friendly, helpful and, best of all, saved me money! The service is terrific, the rates are reasonable, and the deals are exceptional! I highly recommend Spectrum.

Ezekiel was very efficient, and helpful, quick to answer any questions. I would highly recommend and he has a bright future. I would recommend anyone to Spectrum now because of the ordinance and oficciancy of this company.

Ms ** at customer service was awesome, helped me out with porting of my number and made the process very simple. The website pricing is deceiving- as I was trying to purchase a 2nd line - get a new phone, and it said $6 per month for 36 months, or I could buy outright $220 and some. When I got the email confirmation, the price jumped up to $17 per month, and when I called customer service, Adele explained the $6 price is for a brand new mobile customer. I explained I am a brand new customer! I did the porting of my line and added the new on the same day, 3/19/26. I wish you would honor the pricing that was offered to me when I inquired about available services.

I just switched to Spectrum Mobile after being with Verizon for over 20 years. The process was easy and hassle-free.... and saved me over $200 per month with their cellular and internet bundle. I would recommend Spectrum to everyone!

The worst cable and internet service provider. That’s all too much to put in here. Try it and you will see. Overcharging, under serviced, bad customer service. They promised me a discount if I got cell and internet and for 2 months I kept calling because I wasn’t getting what was advertised to me and advertised on internet. They finally fixed it after almost 2 months and don’t want to go back and give me the discount advertised and sold to me.

I would have never transferred to Spectrum if I had been given the correct information. I was lied to about the $500 buyout for our tablet. I paid off my tablet with Verizon and then when requesting reimbursement, I was told they no longer do that. I asked for a supervisor and the agent refused to let me talk to a supervisor so I was forced to file a complaint with the Attorney General‘s office.

I am continually amazed at the quality of customer service this company provides. Whether they talk me through something on the phone, come to my house, or I see someone at the local office, they’re always polite and absolutely know their stuff. I couldn’t be more pleased with Spectrum.

The Customer Service experience is terrible due to required approvals of different departments if you have a compound or complex issue. I first visited the online URL site to resolve my issue. No resolution. I then went to the local Spectrum store - They referred me to a telephone number - No resolution. I called the phone number and spoke to an agent - No resolution. I escalated to a manager (Leadership). The escalation to "Leadership" was also ineffective. The Leadership manager did not take ownership of the issue, instead he referred me to yet another department with a commitment that I will be called back in 3-5 business days. Spectrum needs to stop passing the ball of responsibility and get to the business of keeping customers happy and above all operate with a sense urgency, diligence and ownership of the problem.