Spectrum Reviews

Canceling service, called before last billing cycle, they charged for extra month anyway.

I contacted Spectrum on the 10th of June to set up services for internet, was given a bundle for internet and cable even when though I let the rep know I didn’t need cable. Was charged a fee for the connection but was never told that there would be a survey to check if the services were even available. Although I called 2 times prior to finding out that I would have to pay 2000.00 dollars for construction if I wanted to go through with the installation. Bottom line, I had to cancel the order, and don’t even know if I will get a refund for the money that was stolen from me. (Just putting it in plain words.) I will be contacting Consumer Affairs.

I have been a Spectrum user for years and have witnessed this company get better and better with time; normally it’s the other way around. I have been working remotely for 6 years, and Spectrum internet has been very reliable and fast. I have had minimal issues throughout the years, and wouldn’t trust any other provider to deliver the internet that I rely on for work. I keep Verizon mobile hotspot for plan b access, but have very rarely had to use it for work. The professionalism and expertise of their agents is superb and you can tell that they put a lot into their customer service training. I highly recommend Spectrum for your internet needs.

Absolutely horrible customer service. I’ve been trying for over 5 days to cancel my service. Was told it would be cancelled by 12:00 PM. It is now two days later and I still have Spectrum. I would recommend directv or anything other than spectrum.

I've been a long time customer with severed lines, interrupted service, never any credits for lost time or money. I have a business at home that requires internet. When internet is down, well that means no PC, no printer, no tv, no garage door opener. Long story short, it was problematic and expensive $320+ a month. Old equipment. When I called to cancel, I was misled by the rep and needless to say, I returned everything. I just got a bill for $289, even though I returned everything over a month ago. They claim they don't prorate anything.

They told me I can return the old equipment at FedEx without any label or QR code. The agent lied. I am stuck at the FedEx office, on hold with Spectrum for 20 minutes.

Spectrum internet customer service is awful. My line across the gravel driveway got severed. After several calls and chats that ended up in Texas, someone from spectrum came out and put a temp splice in. After 3 sub contractors sent out an ** with a shovel to bury it (which was not cable that could be buried, for if the connection got wet, would not work) I repeatedly told spectrum (again somewhere in texas) this needs a new cable from street the the back of my house, like a new install. This has been almost 2 months. If you are reading this, use anyone but spectrum if you can. I am most likely going to switch to Starlink.

I moved to a new area and it was either AT&T which was ridiculously high in price, or Spectrum. I went with the more affordable Spectrum. The Xumo streaming platform is horrible and goes down frequently. I have had to call customer service multiple times for various issues and they were always resolved pretty quickly. I do wish, however, that for the price I have to pay for an app, the channels would be in 5.1 surround sound. I have free apps that do, so I don't understand why Spectrum can't provide 5.1 surround sound in their app.

Spectrum sucks. Do not pay for internet that you will not receive if you are in Alabama

Spectrum is the absolute worst, power outages and service are off the charts, but I guess I get what I pay for right. Cheap is always going to be cheap. And let me tell you that if you want to cancel whatever service you have with this company, please make sure that it doesn’t land on the cycle period, because they will eventually charge you for the service anyway if not careful when you cancel.

Spectrum is horrible. Their Internet is ridiculous. I’m paying a lot of money for my Internet and it doesn’t even work. I have to call and complain every day for them to come and fix it or do it on their end on the computer but every day I wake up and my Internet doesn’t work and I’m paying a lot of money for it. I think it’s ridiculous and because I’m in Myrtle Beach South Carolina, my only option is spectrum at this moment but I’m looking for other options because you guys are ridiculous.

Wish we could leave negative stars. The worst customer service ever, zero solutions, zero attempts to make anything right!!!! This company has fallen so far down. They lie then charge you even more, then leave you sitting on hold, it's just horrible. Don't use them for anything if you can avoid them.

Your wifi is terrible. You only stay in business by being the only option available in an area. I’m running a Cat-6 ethernet on my pc, late at night on a weekday, and I’m consistently running 200 ping? Yeah buddy it’s a good thing I can’t cuss or I’d tell you how I really feel. These issues have been around in the 6 years we’ve had this service (only option) and it’s officially annoying. Garbo internet👎🏾

So far, I’m happy with my Spectrum internet service but Spectrum Mobile was a nightmare. The very first time that I add mobile service they sent me the wrong customer iPhone so they were having issues activating my iPhone cause it was assigned to a different customer, it took them like a weeks to fix the IMIE issue. After I qualified for an upgrade, I didn’t learn my lesson. I wanted to pay cheaper for phone service so I gave Spectrum mobile another chance and I decided to stay with them and trade in my iPhone 14 Pro Max that I got from them for the 16 pro max. So spectrum sent me an uninsured shipping label to mail my iPhone 14 Pro Max to trade it in for the new one.

An associate named Ty ** in Columbus Ga, on Macon Road. He was very helpful and hands-on. I was on the phone with a representative who was very unprofessional for a long time. Ty handled the situation with professionalism. I suffer from PTSD and was very irritated, but Ty knew how to handle the situation. Another customer commented on my situation, as did others. Ty helped us all. I would recommend Macon Road Spectrum to everyone I meet.

I was a customer for 17 years. I canceled service due to financial reasons and was planning to come back. I ended up canceling a few days into the new billing cycle so they would not forgive the whole month bill even though I did not use a whole month's bill. Customer service would not help in any way and now I'm in collections. Needless to say I will never go back to this company and I will never pay this bill.

This is a warning for anyone considering Spectrum’s phone buy out plan for new customers. I just switched over from Verizon. The lower monthly cost and advertised phone buyout were big reasons why. I submitted the buy out application and was informed it was disapproved because it requires proof of three months of payments on the previous plan. I sent three statements but mistakenly included the current month which hadn’t been paid yet. I contacted the number on the disapproval message and acknowledged it was my mistake and could provide them with 22 years of past payment as proof only to be told they don’t allow you to reapply and there is no option for reconsideration.

If you are a business using a PBX phone system expect to pay a bunch of money to switch over to VoIP phones because we just experienced a nightmare dealing with a modem upgrade. After the new modem was installed our phones would only ring once and then disconnect. We several techs from Spectrum come out and ended up having to pay out of pocket for a phone tech and an IT tech to diagnose the issue. After escalating the issue we finally got a Spectrum tech that came out to confirm that this issue has been occurring with PBX phone systems because the older technology wasn't compatible with the newer modem. So we shelled out more money to buy VoIP phones, however the porting of our main number to the new phone system has taken weeks. We are going on 2 months now of issues with receiving calls.

This has been a terrible experience. Spectrum promised a buried fiber optic line and fast internet. The initial installation technician did a terrible job. According to another spectrum tech, the route he chose to run the cable through a culvert is illegal. Our burial was rescheduled 3 times. We are now waiting on the fourth. Automated phone lines run you through menus for hours until you reach a real person. Then that person sends you to another, each with a poor excuse for why the service was cancelled, or flat out says that they don't see prior appointments scheduled in the system. Then they send you to another person who says they will have to email and call you back, which they never do.

We are getting tired of paying $130 a month for unreliable internet and are beginning to explore less expensive more reliable internet options.

At least 9 years with Spectrum (internet service). Suddenly, Spectrum unauthorized adding unknown person (for mobile service) to my account. The unknown added person made $$2600 merchandises with a monthly auto payment, but it was canceled a month later. We called them so many times, each time was at least 2 hours but nothing resolved. We filed BBB and FCC complaints. Our next move will be a civil case at court.

No tech showed today to fix our outage. It's always out. Only company here to get internet. They are a joke.

Worst service ever. Looking into Starlink now that Spectrum isn’t the only option in my area. Internet goes out daily and ALWAYS DURING THE BALL GAME! Not mention they have the most janky vehicles in their fleet ever. If you have an employee come out to check on things better hope their vehicle will make it and will stop when it arrives. Their own drivers informed me how the higher ups don’t care to properly maintain their vans and trucks.

HATE THAT I HAVE TO GIVE THIS ANY STARS!!!! THE WORST INTERNET EVER!!!!

Very few options since I live in a condo in FL. Service is average, I guess, with its share of outages. I don't mind the area outages, but if you have an outage just in your unit--good luck! The relatively new AI - inspired voice queue system will drive the Pope himself to curse. I have to spend at least a half an hour until I am able to get thru and then get in line to talk with someone in technical support. Once I talk to a real person, the issue is usually fixed quickly or at least I can easily schedule a service appointment. The real people on the phone and who come to my home are always pleasant and knowledgeable. But reaching them is an absolute nightmare. I advise, when your internet is working, look up several tech different phone numbers that Spectrum lists, so you can call them over and over until you manage to get through.

The internet service is sooo bad and facing internet outage on regular basis.

I've never left a bad review before in my life but Spectrum has, 100 percent the worst service I have ever experienced!!!! From the moment I ordered a cell phone from them it was a complete nightmare!!! I was sent the wrong phone, then couldn't get any help. When calling CS was hung up on several times, transferred. Basically for almost 3 weeks I received horrible Customer Service. Never the same answer from anyone there! They sent me wrong phone, took me 2 weeks to find out how to return it, then they told me I was past my grace period for returning the damn phone, was told to go into a spectrum store. I went 3 times and they couldn't help me.

After spending over 20 hours on the phone within a single week, I was finally able to get them to fix my account. I recently moved, and the entire experience has been horrible. At one point, I had three active accounts for the same address. Then, just when I thought everything had finally been resolved, I was billed for equipment I had already returned. They even confirmed that their system showed the equipment had been returned, but somehow it was added back to my account two days later. At this point, it honestly feels like they’re just trying to get more money out of me. My advice: don’t take their word for it. Ask for proof that whatever issue you needed fixed has actually been resolved.

Spectrum is a monopoly in the upper peninsula of Michigan, there is no competition and it is pretty much take it or leave it.

I hate robocalls and texts. After I called to report an outage, Spectrum started calling me back with robocalls to give me updates on the outage. I told them when I signed up to never send me automated calls or texts. They said fine. Now they won't stop calling me. I just got a phone call apologizing for an outage that isn't effecting me. Although their speed is better than my old company, their service is spotty, it comes and goes. Their policies are idiotic, and I would not recommend Spectrum as an internet provider. Their rules and policies are more important to them than customer service. Why must they interrupt my sleep to tell me the service is out? As soon as a new company comes to my area, I will drop Spectrum like a hot potato. Go elsewhere.

Updated on 05/03/2026: Spectrum is awful. I moved 2 weeks ago and have had service for 6 outta 14 days. Forget when ya call customer service. They are god awful terrible. I finally asked for a tech to come out and they are gonna charge me even though I haven’t had service for half the time I’ve been here. The tech Taron was absolutely awesome. So as of right now I am connected let’s see how long it last. If I lose it again I will be leaving spectrum and going to Starlink or Verizon.

Spectrum is a corporate scam. They've somehow become the most widely known internet provider in my area so people just default to using them not knowing they actually provide the worst internet speed for the price that you can get. Then they're going to double the price of you bill for the same awful internet, then when you go to cancel they're going to continue to charge you for the awful internet service even when you're not using it. I would recommend going without internet before I recommend Spectrum to someone.

Frequent outages. Spectrum offers an app to monitor status but after the last app updates all I see are advertisements. Online help is a robot, so no updated help there. The sad thing is, it's still the best service in Asheville unless you want to use Verizon. $$$!!!

Spectrum internet is amazing but the mobile phone service is complete bogus. They try to market you to get a new phone and don't ever say the word. Yes even if they agree that they won't send it if you say the word yes they'll end up sending it. I guess they must have copied my voice somehow and agreed to have the phone sent to my house and when I tried to return it back it was denied. I was told by Spectrum Mobile account was removed by a customer service agent named Daniel. Turns out a whole month ago it never was canceled and I'm now being charged for a phone I do not have. They're telling me that spectrum has never received the phone from UPS which I had dropped it off personally at the UPS location. This is definitely not a matter of fault with UPS. Honestly I would avoid any service to prevent being scammed the way I was.

I was with Spectrum for over 6 years, and was paying $85/month for just Internet. I switched to Verizon Internet because it is only $30/month and has faster speeds. Spectrum made it very difficult to cancel and offered deals that were never offered before. When I finally got the 3rd person to cancel service, it was 6 days after the new bill was issued. They expect me to pay for service for the whole future billing period! They don’t prorate the bill and they don’t tell you that when you cancel. I’m not paying for service I didn’t receive! Beware of their ripoff policies! I won’t be surprised if they are next for a class action lawsuit for stealing from customers!

They refuse to pro-rate the service, or refund any of the money. They are absolute crooks, and I will N-E-V-E-R do business with them ever in my life, and I will tell everyone I know to never use them either.

Been trying to get my home internet cut off & they have been giving me a hard time about cutting it off.

Our internet system has been down all day for storms. There has been no storms in our area for months. This make our minds up on switching internet companies to Zirrus.

I cancelled my Spectrum service March 30, 2026. The last day of the billing cycle was March 28, 2026. I was charged $95.50 for a full month's service. Spectrum is charging for services they are not providing. This is unethical business practice.

Redeemed zoomer hates you guys coz your wifi sucks!!!!

Absolutely the most hideous customer service of any provider! The wait times are unbelievable. There is no courtesy whatsoever for their customers. One of the most shadiest companies I have ever dealt with! They try to bill you for equipment that you don’t have give your neighbors a lower price on Internet than what they charge you. Anytime you call them with a problem. They never resolve it and God forbid you have to walk into one of their stores. The wait time is absurd before anyone ever tries to help you with whatever it is that you need from returning equipment to purchasing a new phone. Would not recommend this company at all ever. Been a customer for six years now and I’m getting ready to move my Internet and phone to someone else because of how they treat their customers.

Be very wary of Spectrum TV and Internet cancellations. Plan to pay a full extra month of "Subscription" Billing fees even if you are 1 day past the billing cycle. They will Not prorate billing even though equipment has been turned in and it is impossible to use internet service. This is Unfair treatment and a disservice to good customers.

All this company does is raise the prices. They changed out the modem then some of my wireless devices don't work. Can wait to get out from under them.

This is a company whose business model is based upon fraud. Time & again I've been lied to by customer service reps that tell you a specific price for a specific service package. Those assurances are NEVER delivered upon. I don't know if they train their staff to lie to customers or their staff is simply incompetent...or both.

Well, It's always a really bad experience when you get involved with a really bad company. Just hung up the phone with a Spectrum Customer Service Rep (third call within last 6 weeks, dealing with this company). Read Carefully, if you don't want to experience aggravation like I am dealing with, get a different provider. 6 weeks ago, after raising my rates, I contracted with one of their competitors, returned their equipment, and called and canceled the service (or so I thought). The Customer Service rep was adamant about not being told that he was wasting his time pitching me on why I should keep their service at a significantly lower price than what they had just raised my rates to.

We have had Spectrum for a long time. Never would I of thought we would be paying over $300 + for our package. Seems like the longer you have been on it the price would go DOWN! NOT only that, your latest commercial with the rapper dude makes absolutely no sense. It gets on my nerves so bad. It's just not relatable to any age group. It's just so STUPID!!! PLEASE CONSIDER REMOVAL OF THIS COMMERCIAL and put something on there that can be related to many different age groups.

De Asia, the customer service rep from Greensboro help me tremendously today. She is awesome at her job as I am moving from Knoxville Tennessee to Charlotte. She helped me not only was setting up my Internet with my new apartment but also giving me places of interest in Charlotte to go check out.

We as a society need to stop corporations for charging us the full price when we move our due date that may fall before your next due date. In other words If I had to move my due date, due to a tragic event and that date fall earlier than your normal due date, SPECTRUM will not charge you only for the short days (Pro-Rate). They will charge you the full month price. Well guess what America. That's theft. I call it as I see it. CHARGE WHAT YOU SERVE ONLY.

Beyond garbage company. The technician was supposed to be here between 10 and 11. It is now one: 30, and he has nowhere to be found. I called Spectrum for updates and get nothing but lies. I was told he turned onto the street to the beginning of my neighborhood. That means I should receive a call from security in just a few minutes. No call from security. I will be switching to one of their competitors as soon as I can. I do not recommend this garbage company. This doesn’t even count the fact that I had spectrum in another location and in five weeks had two outages.

Spectrum sent mobile 📱 phone and hackers at the same time order the phone us. Soon got home within one minute I had spectrum a call with spectrum agent told me to return the phone to FedEx because the phone was defected. Please 🙏 don't trust spectrum. Now I am paying the phone which I don't have . Spectrum equal to hackers.

Terrible, constant outages and terrible customer service. The internet is bipolar and just shuts down for no reason. $60 a month is NOT worth it. Never get Spectrum, save it as a last resort.

When I tried to cancel my services, the company pressured me to provide the new tenant’s name and contact information so they could sign them up. They told me that if the new tenant agreed to use their services, they would waive the required three-month cancellation notice and associated fees. Otherwise, I would still be responsible for paying for three additional months before they would process the cancellation.

It’s below average. Probably even worse than that. Constant internet outages, the worse one lasting an ENTIRE WEEK. Don’t get Spectrum, if you can afford anything else, get that instead. You’re better off using Cricket Data then Spectrum’s WiFi.

I give it a 1 because it does not go any lower. My internet is constantly out for days at a time. The phone does not work but the tv sometimes does. Yet the bill is over 300 a month. I have health issues so I need the phone to work. It might come back on around 10 or so at night. My neighbors have the same issue. The techs have been here twice. It is not in my house. It is in their line somewhere. I am on a budget. I don't have money to waste. Unfortunately there are no other choices where I live. Verizon is still working to add lines. Once they do I am cancelling this service.

We live in Palmyra, Indiana in Harrison County. We have no Internet. We have not had Internet for 15 hours. Our Internet went out at 8:40 Saturday night. We were in the middle of watching a movie with our kids for Easter weekend break and it went off. We called and reported it. They told us it was gonna be an hour then they told us I’d be back on before 12:30 in the morning and then the first time we called they said it was a power outage and we had power so clearly was not a power outage. Waited until about 1 AM. Still no Internet and we use apps to watch TV on so we literally have our kids home for Easter weekend, people in our house and no TV and a lot of people cell phones run off our Internet. It automatically connects and won’t let you use their AT&T signal so now we don’t even have cell cellphones to use to look at the Internet because it won’t let go on the Internet without having it connected to our Wi-Fi.

We live in Missouri and were vacationing in Florida when a Spectrum salesman stopped us and said he could get a a better deal no matter what we paid. So, we upgraded and were told we would be paying $15.00 less per month. Unfortunately, instead of upgrading, he opened a new account. Needless to say, it has been quite a mess to get it straightened out. Our local store told us what he did was “fraudulent.” “The salesman opened a new account to get the bonus for himself.” The salesman gave me his “direct number” but it routes to Spectrum Customer Service. I hope someone contacts me about this.

Spectrum has some of the best customer service out there. Almost everyone I've ever spoken to at Spectrum are friendly, knowledgeable, and patient.

Very easy process to order my new phone and to set it up was easy. The customer service was amazing and stress free. Great phone!!

Yes, they will try to help you get better connection. However, they failed after five months. I called the disconnect today. I was told that I still have to pay the rest of the billing cycle, which is a month. From March 31 to April 28, that’s a whole month that I still have to pay. But I do have to return the equipment within 14 days, they will not credit you for the days you do not use the Internet. Scammers.

I signed up for the best package they had, it came with all the bells and whistles...streaming services check, fast internet check, streaming channels check, mobile service check. I was told my address was serviceable for Internet and had an install date set up and was very happy with everything I was gonna be getting for the next 3 years! Then it all came crashing down. Was told my address is in fact not serviceable and my install was cancelled and all the streaming services were cut off, all the streaming channels cut off... All I had left was mobile, and they wouldn't even give me any kind of courtesy discount for the screw up...just an "I'm sorry, I'm truly sorry, nothing we can do." I left Verizon after being with them for 20 years, and they couldn't even give me a special deal on the service I decided to keep with them...I'm a very disappointed customer.

Got a program that saved me money and was happy about that. Been a customer since 2017. Appreciate the service.

The store at Winter Park on Aloma provided a good, fast service.

Transferring my line from Verizon to Spectrum mobile was fast and easy. Representative was very friendly, knowledgeable and gave clear simple directions and stayed on the phone to make sure everything transferred smoothly and was working correctly. I’m a very satisfied customer-looking at many more years with Spectrum.

I spoke to the representative and told them what I needed and they were able to help get me connected with little effort. The product that I had I bought from Apple was the iPad Pro 1Tb which wasn’t sold by Spectrum. Even though I Colby from them they were able to set up for me with cellular service.

Nice and helpful experience. Great job getting me started and the time for it.

Thomas was a wonderful online support help that assisted me in transferring my mobile device over to Spectrum by making it a smooth transition.

We always have a great experience with Spectrum. Went to the store today (walk in) and was met with a sincere greeting that we'd be attended to shortly. When the rep came over, they thanked us for being an 11-year customer and subsequently was able to find my husband a Wi-Fi enabled iPad quickly. From there, they added it to the account, and we were on our way within 30 mins. It was so easy and fast. It can be hard to shop with two little kids (5 and 4) and the rep was great. Anytime we call for an issue, we are always treated with respect, and our issues are resolved fast. Excellent service, outstanding experience.

Phone service and reception is good. Customer service on the other hand is not. After more than 3 hours in the store ended up with a bait and switch tactic. Left very upset.

I switched from Spectrum Mobile to a different provider on February the 26th, the same day I called customer service and asked the PIN transfer number, so I can connect my device with another company. They told me that as soon as I got connected with the other provider my line was going to be cancelled automatically, that it was impossible to have 2 providers on the same device. And that on March the 4th the last payment was going to be deducted from my account. Yesterday I found out that my phone has not been disconnected even though I have had service with my new provider since February 26th, so now I’ve been charged with another payment (due on April) just because they didn’t disconnect my line. I called customer service, but they couldn’t help. Some of their agents are not well trained. They don’t know what they’re doing.

The associate Diana was very helpful and also helped me save some money.

In the process of trying to move my landline. I had with T- Mobile. I lost it. Not happy with the xmio. I will change to pick 15 with local channels. The person that sold me the package came after dark (salesman name Terry **) **. I lost my land line that was very important to me.

I have had very (VERY!) few issues with my Spectrum service. I was in on the start of their offering in my area and couldn't be happier. I have both wireless and internet and am extremely happy with the services.

So far so good. I've never had Spectrum before but I'm loving it so far and I get the speed I'm supposed to get.

So far so good. Affordable, great service, great customer care!

I switched 3 mobile lines from Verizon to Spectrum and bundled the Spectrum mobile plan with my existing Spectrum home internet. I'm saving quite a bit of money by doing that because both the mobile costs and home internet costs went down. I'll save about $2,500 total over the course of 24 months! The process was a lot easier than I thought and Spectrum's customer representative was very knowledgeable about the process and walked me through everything.

Great and easy setup! The best offer in cellular! Love our Spectrum service even more now. Representatives are super and so friendly.

I just want to say that by me switching to Spectrum Mobile I will be saving a whole lot more with them than my previous provider! I recommend them to anyone that’s on the fence about switching to them!

Agents were super friendly and task oriented. I completed what I needed in one call. I also switched to Spectrum’s mobile service, which was super easy and quick. So far the service is great. Same as I had with Verizon.

Terrible experience and now I do not have a working phone.

The offer and service I got was too good to be true, but nonetheless got a great offer. Will recommend Spectrum to everyone.

Over 1 hour to disconnect mobile with auto pay and over 1 hour for internet, plus the money and credit card they will take it from you as much as they can until you finish talking to them for all these 2hours. No chat available. I will never go again with Spectrum because of this disconnection service. Bad customer service, you get to speak 4-5 different people one department to another and is asking the same question reasons for disconnection and its hard on customers' end to stop payment because they get hold of your credit card. The customer service in billing and disconnection never improved customer satisfaction over the phone. It was making it worst. It was a looong horrible process. I should have known this before I started with them, they have excellent sales service but when customer have concerns such as this, they will make it hard,

It was an easy experience, I just walked in and 20 minutes later everything was complete and my phone service had been switched to Spectrum. The added bonus was that I get one year free of mobile service!

Beware the billing game. Made an inquiry as to rate increase on my bill and after lengthy online exchange was offered a "better" package at the old rate. Email confirmation and plan changes took place on the same day with what cost would be. Billing came at the higher rate. Spent half day with robots, online agents and waiting for team leaders to respond. Bottom line, after 5 years of service with autopay they will lose a customer for $5.

I am low income and have a hard time understanding things and Spectrum has helped me time after time when I call and ask for help. I needed my bills lowered and I needed a new phone. Ryan in Texas spent over 45 minutes trying to figure out how to help me. Going over what I have, what I use, what I need and I dont need. In the end he got my bills down and a new phone through financing very affordable. The fact, after we got off the phone, 5 hours later I called the number again and talked to Laura in Washington to make sure the deal with real. She confirmed it was. I was crying.

Aramis T. was very patient and helpful with me and knowledgeable agent and very smart person. Thank you very much Aramis T.

I made an appointment to add 2 phone lines, and was quickly supported by the team. There was some issues due to my old carrier being difficult, but the Spectrum team member was patient and helpful though it all.

Don't have mobile service because of inability of getting the SIM card into the phone. Not pleased. SIM card does not easily go in and don't want to damage the phone.

Outstanding customer service, both phone and in-person! Night and day compared to ridiculously terrible previous provider AT&T!!

Spectrum customer service is the best, its representatives take the time to listen to you and they also look for offers that better serve the customer… Clarisa and Jo went the extra mile ☺️

I switched to Spectrum Mobile in January 2025. At that time, I added 3 lines. I live in an area that has weak cell phone signals from all major carriers so I was a little concerned about the level of service I would receive from Spectrum. If the signal strength from the major carriers was weak, what could I expect from a relatively recent start-up mobile service? After speaking to a Spectrum representative and a neighbor who already had Spectrum Mobile, I decided to make the switch. No regrets. I have no issues making and receiving voice calls and using data when not connected to Wi-Fi. And as an added bonus, I'm paying almost 50% less than I was paying with my previous carrier.

Their Mobile connectivity is awesome and very easy to switch to their service. Their customer service was very knowledgeable and made the switch very easy. I would recommend Spectrum to all my friends.

Very helpful customer service and tech help. I love when you can speak to a human and get the correct help. Spectrum did just that and I was able to switch mobile services easy peasy. Both the sales associate and tech did a great joe assisting me.

From the gentleman who called with your offer to the three service representatives who came out to install my service and bury the line, Spectrum is well represented with courteous, knowledgeable, and professional people. My hat's off to you and the quality people you hire.

The support staff were professional, polite and patient. I was able to switch all 4 phones to Spectrum and saved almost 90$ a month. Also getting free internet as it was a bonus for switching to Spectrum. Very pleased so far.

Good customer service reps who were professional, courteous and knowledgeable...They even offered a follow up call to make sure everything went well. You couldn't ask for more than that in my humble opinion!

The most helpful group of people I have ever done business with. I am transferring my Internet & Home Phone from one company. And my mobile phone from another company. I'm keeping my mobile number and phone. From my first call to the many others I made, everyone I spoke to was very helpful. They answered my questions and added helpful information too. They made it so easy for me to follow the tasks I had to do with my mobile phone. Shout out to all of them.

The experience usually starts great with a low "introductory" price. However, exactly 12 months later, you’ll likely see a significant price hike (often $20–$30 more). Getting back to that original rate usually requires a long, frustrating phone call with their retention department. Additionally, while the internet is stable, their Wi-Fi routers can be hit-or-miss; many users find they get better coverage by buying their own equipment.

I live in Queens, New York. I have cancelled my phone service for three months already, but Spectrum still charge my credit card every month, I called them and went to their store to repot this illegal fee charges, this month charged again, so I have to contact my Chase Bank to refund back every month.

Spectrum customer service representative Arman ** was knowledgeable, friendly, helpful and, best of all, saved me money! The service is terrific, the rates are reasonable, and the deals are exceptional! I highly recommend Spectrum.

Ezekiel was very efficient, and helpful, quick to answer any questions. I would highly recommend and he has a bright future. I would recommend anyone to Spectrum now because of the ordinance and oficciancy of this company.

Ms ** at customer service was awesome, helped me out with porting of my number and made the process very simple. The website pricing is deceiving- as I was trying to purchase a 2nd line - get a new phone, and it said $6 per month for 36 months, or I could buy outright $220 and some. When I got the email confirmation, the price jumped up to $17 per month, and when I called customer service, Adele explained the $6 price is for a brand new mobile customer. I explained I am a brand new customer! I did the porting of my line and added the new on the same day, 3/19/26. I wish you would honor the pricing that was offered to me when I inquired about available services.

I just switched to Spectrum Mobile after being with Verizon for over 20 years. The process was easy and hassle-free.... and saved me over $200 per month with their cellular and internet bundle. I would recommend Spectrum to everyone!

The worst cable and internet service provider. That’s all too much to put in here. Try it and you will see. Overcharging, under serviced, bad customer service. They promised me a discount if I got cell and internet and for 2 months I kept calling because I wasn’t getting what was advertised to me and advertised on internet. They finally fixed it after almost 2 months and don’t want to go back and give me the discount advertised and sold to me.

I would have never transferred to Spectrum if I had been given the correct information. I was lied to about the $500 buyout for our tablet. I paid off my tablet with Verizon and then when requesting reimbursement, I was told they no longer do that. I asked for a supervisor and the agent refused to let me talk to a supervisor so I was forced to file a complaint with the Attorney General‘s office.

I am continually amazed at the quality of customer service this company provides. Whether they talk me through something on the phone, come to my house, or I see someone at the local office, they’re always polite and absolutely know their stuff. I couldn’t be more pleased with Spectrum.

The Customer Service experience is terrible due to required approvals of different departments if you have a compound or complex issue. I first visited the online URL site to resolve my issue. No resolution. I then went to the local Spectrum store - They referred me to a telephone number - No resolution. I called the phone number and spoke to an agent - No resolution. I escalated to a manager (Leadership). The escalation to "Leadership" was also ineffective. The Leadership manager did not take ownership of the issue, instead he referred me to yet another department with a commitment that I will be called back in 3-5 business days. Spectrum needs to stop passing the ball of responsibility and get to the business of keeping customers happy and above all operate with a sense urgency, diligence and ownership of the problem.

The representative was very kind and answered all my questions accurately. However, I disappointed that I missed out on some benefits because not all ongoing promotions- such as the trading credit for switching numbers - were clearly explained.

After being with Verizon mobile for 30 plus years, I decided to take an offer from Spectrum mobile. I went to their service store where they activated my phone and put in the pin code to transfer my old mobile number from Verizon to Spectrum. A few days later, Spectrum changed my phone number to a new number without my knowledge and never told me they changed it! They never even told me the new number. I had to find out 4 days later when people started knocking on my door saying that they have trying to call and text me!!! Spectrum has broken Federal law that says a consumer has the right to change mobile phone carriers and must be allowed to transfer their phone number to the new carrier! I will be consulting an attorney.

Excellent customer service from the call to add services. Very detailed information and instructions and super friendly. The installation of new equipment and mobile service was also ready to complete.

If you are looking for false advertising, Spectrum is your place. When logged into your personal account, they will suggest deals to bundle phone and home internet. Beware. These do not apply to your account and will cost hundreds more than advertised. Representatives do not have the ability to honor the advertised price, and the company as a whole is unwilling to do so.

I still have no service and back to square one like before. It's ridiculous that I still have no phone. I thought y'all was the best but I'm starting to really wonder. I shouldn't have no service still still.

Saving me almost $100 a month on better service for mobile and internet than T-mobile. I also LOVE that their customer service is within the US! I’m very glad that I listened to the individual that recommended Spectrum to me.

Saved $260+ a month over Verizon. Switching in store was great. Staff was very helpful and explained the whole process. So far the signals and service has been outstanding. My two kids are out of town and with the esims it was fast and easy to switch.

My experience from the beginning was great. Starting with the tv and internet line, and then with the transfer of my mobile numbers. All the agents were very helpful, friendly ,patient, and knowledgeable. I have never received such orderly communication between departments and other team members from any company before. They made proper notes of everything, and they actually call me to complete the process with their phone buyout program.

Activating my new Spectrum Samsung A16 phone. The activation took a call to customer service to get it done. Google Maps did not work until I talked with customer service. I had to change some permissions.

Spectrum mobile service is awesome. Just love it. My phone is very fast and I love the service. This is the first time having spectrum service and I highly recommend getting this service. You will not be disappointed.

It was easy to do from the app on my phone, and I like the fact that was even an option to activate my wife's and my phone, and transfer them from our previous carrier to Spectrum Mobile from the app...

Made it super easy to set up everything. The customer service was very friendly and knowledgeable. I got my equipment for self set up and was done with my wifi and call phone setups in 20 minutes. Very pleased.

Transferring my service to Spectrum was a long, drawn out, and unpleasant experience. The chat agent was anything but helpful. When I told her I didn't want to be stuck overnight without phone service, she suggested that I go in to the store for assistance... It was 11:40 pm. Insert eye roll emoji here.

The mobile service representatives only care about upselling and quotas. They did not inform me that my android phone had an eSIM. So there was no point in continuing with porting over my phone, since it would be impossible to activate. Now I have no phone service until I return to my original carrier. I hope they port my phone back with the same quickness they received. And I am returning their upgrade box unopened. They had no problem placing a another 50 dollar charge to my current account.

Easy process. Was happy to get the sim card to transfer so Spectrum would be my new provider instead of Straight talk. I also had a great experience with the lady customer resolution agent Amisha. I was able to leave the package of spending $105 to only spending $60 per month and get one line of free mobile service. This new package will not reflect on my account to April 28th since Spectrum always bills one month ahead. I still have to pay $105 on March 28. I'm just happy to add mobile to my Spectrum account.

The individuals that assisted me in transferring to Spectrum Mobile were patient and extremely helpful. They were knowledgeable of l was to expect. They even stayed on the phone with me while waiting for the transition to be completed. I

I canceled my subscription with Boost Mobile because their phone service is terrible; it seems like you're headed on some road... I have Spectrum internet, so I checked if Spectrum had a phone; they did, so I visited your store. I purchased a phone and paid cash for it. No friendliness, no greeting, no nothing, a dead store

I transferred my AT&T service over to spectrum mobile. The transition process was terrible. My spectrum internet was out for over 24 hrs. Leaving me with a phone that had no service from spectrum or AT&T, plus no wifi!! I was very upset with the process. Plus my cell service is terrible everywhere I go now. And there's no 5G.

It was very painful to switch from Verizon to Spectrum. Mostly on the Spectrum side. It took hours on the phone and personal research because the Spectrum reps gave me wrong information on the rates. One of them had a really bad attitude. Reminds me of the crappy service from Time Warner Cable. Com’ on! Please do better. I hope the savings will actually happen and the pain will have been worth it.

I switched from AT&T to Spectrum and bought new phones. One transferred fine, the second one I had difficulty. I called Spectrum Technical Support. The gentleman who answered my call walked me through the process step by step - and stayed with me to ensure that from start to finish, everything was completed. In fact, after it finally activated and everything transferred over, he called me to ensure that my number had been transferred and the phone was working. Simply the FINEST customer support I have ever received. High praises for Spectrum.

I was already a Spectrum Internet customer. Once our phones were unlocked from T-Mobile we transferred our mobile phones to Spectrum. The process was very easy and fast, using Spectum Mobile's instructions.

From the original contact with Victor **, the process went smoothly and enjoyable. He was so helpful and knowledgeable. He was always available and followed up with part of the process. The technician that installed the Wi-Fi was also very knowledgeable and capable.

I tried to switch my service for 2 phones & bring them over with new phones to Spectrum. The on-line process kept failing and I later found it was on the end of the previous carrier. But, I can't say enough praise for the Spectrum rep who spent over an hour on the phone with me to help me through the process. It may seem like a long time, but she made me feel at ease. Great customer service.

The individuals at Spectrum that I have spoken to from sales, to cellular activation, to home internet have been super professional, knowledgeable, and have taken the necessary time to help me understand and resolve any of my issues. Plus, the package of four phones and internet at the price is worth every penny so far.

I just transferred a paid off phone and the number I have had forever from T-Mobile to Spectrum. I had poor text service for a month at T-Mobile and they screwed up the transfer pin issuance. The Spectrum rep understood immediately what the issue was. Walked me through the activation and number transfer process, and even told me what questions to ask T-Mobile to get the whole transfer process completed. Just really excellent customer service. One of the best experiences I have ever had.

I can’t believe how bad customer service is these days. What happened to doing what you say you’re going to do??? Long story short.. I have a Spectrum box impeding my driveway. It was a foot away and ironically, I’M NOT A SPECTRUM CUSTOMER. I’ve lost hair fighting to get them to move it. They finally show up and move it literally 6 inches. (And don’t solve the freakin problem!!!!) My initial contact was January 5th. I’ve had 3 different customer service peeps tell me they’ve “escalated their issue”… whatever that means. Frustrated is the understatement.

I would like to start off and say I switched from AT&T and I paid off all of my devices the same day I switched over to Spectrum. Customer service was very helpful with my understanding and situations. I can say as quick as I switched over and paid off all my phones I switched over 3 lines and received $1,500 within the next day! Couldn’t be any more happier with the buyback program and not only did they offer that I got a mobile spectrum deal where I'm only paying $60 for three lines, the 3rd line is free for a year with the promotion I received. Not only that I’m no longer spending $300 monthly on 3 phones which two are iPhone 17 and one 14 but thanks to spectrum I’m %100 recommend making the switch. Just be sure to read the fine print as well so you can receive your offer.

An employee committed an act of racism. After I got my phone service, I wanted ask about my new service but my helper was gone. Therefore, I asked another employee “Excuse me, I have a question” but he made a bad face and yelled me “I don’t understand you” 4 times. Last time he replied me “Am I Christian?” At that time I remember this guy was act like bad me last visited.

Excellent customer service and well trained technical support for installation and very professional and courtesy.... Keep up the excellent work and your well trained and professional staff and your installers...

I switched to Spectrum due to offering mobile service for a year for due to bundling with my internet. They offered an amazing promotion and made the transition very smooth. I would definitely recommend them.

I went to the Spectrum store expecting to wait a bit so I was pleasantly surprised with how quickly I was able to get my device and activation complete. In and out the store in 15 minutes. It was clean. The staff was friendly and she knew what she was talking about.

I was told my phone was unlocked and that it would be easy but they would call me personally and got me back through it but I missed the one call I got back and they didn't try again. So after I got a text that said I'm now being billed I thought I'd try it myself and I'm apparently activated because I got a new phone number for it but I can't use it to make calls because it's locked and I'm guessing that it's going to take two one hour phone calls to people that barely speak English and I'm still going to get nowhere and I'm just disgusted right now and don't even want to screw with it, so I've got a tablet that I can use on my Wi-Fi. Big whoopty Doo!

I was about to disconnect my internet service when they offered me a deal that I couldn't refuse. Everyone I spoke to was helpful, professional, and knowledgeable. There were some hiccups with porting from my old provider, but none of it was due to anything on the Spectrum side. I think Spectrum is more responsive now that they have competition.

Noah did an excellent job getting my new business phone set up. The process was smooth and the phone was ready for use when I walked out of the store, other than the personalization that always accompanies a new phone.

I recently changed from AT&T to Spectrum mobile after being with AT&T since the beginning. I bundled Spectrum mobile with my already established cable and internet. I had some issues along the way with things associated with my Spectrum account but every step of the way I had excellent help from people who were kind and patient. I also like that they said their name and where they are located. I really enjoyed talking with people from all over the USA!

Spectrum representative was very helpful and understanding with transferring from mobile phone to mobile phone. We had another phone activated but was unable to transferred that one. We went in the store in Olean NY and asked some questions and was able to be prepared for what to do for the transferring of phones. That saved us some time. Well worth the efforts!!

Fast, knowledgeable and kind service personnel. I was 2nd of the new day. The previous provider Xfinity personnel was not quick to connect with and was kind of rude to the Spectrum service personnel and myself.

Kudos for being top professionals in your customer care center! A one support! Would choose Spectrum over Verizon again any day. Verizon has outpriced it self with its customers you never know month to month what your bill may be. Please Spectrum do not follow that path! Keep the integrity of professionals and you’ll always be a number one provider.

So far I chose Spectrum over T-Mobile. So far the Sims card took 4 days to be delivered and I had to contact T-Mobile again. Sims card didn't work and now I have to go without a phone. I've ran a business for 12 years and first time ever that I will not be available for my clients. I'm a single mom and still not be available for my child. I don't know if I made the right decision.

Very horrible, was with them for 30 plus years, internet issues, call tech support, end up getting the run around, was on the phone forever, then transfer us to someone who was trying to sell us something when we were just trying to get our service restored, after a hour, finally did it online, they had to send us new equipment because the new stuff we recently were sent wasn't working, I had enough at that point, worse customer service I have ever dealt with, they have really went down hill and it's no wonder they are losing customers at the current rate, avoid them like the plague.

Do not buy into their nonsense! I have had nothing but problems with this company since I switched over to them!! Spotty coverage, my service is on and constantly. I have had their techs out many times. That were going to shut my service off because they said I didn’t pay my bill, when I proved to them that they cashed the check they still made me pay almost $200 to keep my service going. They said that they were going to look into it and get back to me in a couple of days. One week later still hadn’t heard anything back. I called them and they told me my account was paid up but nothing about a credit! After spending an hour on the phone t was finally told that yes it was their mistake and I did have a credit. They get your business and then nothing but trouble!!!

We switched from Total Wireless to Spectrum. It was a nightmare. Thankfully my Spectrum rep was awesome and knowledgeable. He dealt directly with TW via a conference call. After a two and a half hour phone call, my wife is successfully transferred to a Spectrum plan and I have to get a new phone and should be successfully transferred next week.

Someone accidentally used my email, even after notifying them, they kept sending personal data and activation info. Seems unable to find and remove a faulty email and protect their customers' data and security.

Knowledgeable team, easy flow. My questions were answered in a timely manner. Would recommend this to anyone who wants a great service and good support. I am very happy that I became a customer to this service.