Bell Canada Reviews

I feel like I got cheated, I am with Bell. Switched from Rogers to Bell recently and was clearly told from bell chat platform that I have 1000 international minutes then I started using the international minutes. But I was not aware that I was being charged in the background. I had very bad customer support in terms of giving the clear information. I would like to give less than 0 rating but I can choose only 1 as the least. Customer support is also rude while talking, not at all supportive and informative. #bewareOfBell I am feeling bad now why I switched from Rogers. I will go to Rogers very soon.

I ordered a phone on Dec 12 2023 and still not delivered and been waiting since Dec 20th for them to cancel the order and still can’t get a replacement phone. I have called multiple times and keep getting empty promises. Not very happy at all.

When I moved my new small small business to a new location I also moved my security system. Upon installation the technician admitted that the internet portion of the service was not strong enough to support the camera system. He agreed that I should have no problem canceling the contract as they could not fulfill said contract. Customer service however disagreed and insisted I was to pay out the remainder of the contract. After some discussion they managed to reduce the amount by 50% however it was still approx $1200. Upon refusing to pay as they were unable to fulfill their part of the contract they have now destroyed my credit rating.

They marked it as a missed payment and they are refusing to correct it. I understand that people make mistakes. This is ridiculous because it affects my credit report. I have filed three complaints with the Better business bureau and nothing has happened.

Really, can not think this kind of thing should happen. Have service appt 1 to 5 pm, nobody showed up here in Halifax. Nobody called, texted, or emailed. Called Bell Customer service at 5 pm, the agent could see I had been scheduled in between 1 and 5 pm today. She checked with their 'dispatch' and she told me they told her they couldn't make it. Geez. Cannot believe they didn't even phone me to let me know. I just signed up for their phone service, as well. I'm really feeling quite nauseated, what have I got myself into.

We just had the best home Bell Experience. JORDAN B was helpful.... from the start to the end...If you're so lucky to have this man you will be in good hands (Fort Erie). He even tried to get us a better rate at the end of it. He set up all 3 TVs with our remotes, etc.

When trying to transfer services for 3 Cellphones from other provider to Bell, I was informed that they could not create an account for me because I was owing them $92. After calling them and inquiring about the issue, they told me it was a balance from 2 years back when I cancelled my services with them to transfer to another provider. The account number they mentioned was different to the one I had in the past. I explained to them that the last Bill I received from them two months after the transfer showed a balance of $0.

Worst service. They charged extra fees means with late fee for restore your account have to pay extra $100. It doesn’t make any sense. Nobody have extra money to pay like this. Have to inform before you have services like this. I never want to connect with Bell! Never ever. Zero services, zero star.

Bell Canada 2023. I was approached by a Bell Rep. (door to door) on February 27, 2023. At the time I was having trouble with my previous provider concerning download speed and buffering of tv programs I was trying to watch. The Bell Canada offer for 3 services (Internet, Fibe TV & Home phone) including a new customer promotional $ 200. Gift Card seemed attractive.

Terrible experience! since June 2023, Security deposit wasn’t received and Bell send me an email it was cashed on. Call center agents are not effective saying different stories and answers whenever I follow my issue. Salesman just selling and take security deposit and let the customer to suffer following to take back the refund. I can’t wait to end the contract in this company!

Super expensive, trash customer service and crappy connection. Can't wait for my contract to end. Bell been ripping off Canadians since day one. No matter how many times you call in or go to a store don't expect things to change, rotten at the top.

The internet service is horrible and not reliable. Booked twice appointments for installation, nobody come for the service. First time and second time, I called to confirm and email received the confirmation for the installation appointment. Still no one to show up. So disappointed for the service. Never choose the Bell company.

Trying to cancel account because I will be out of the country for the next six months. Three phone calls later I was put on hold for over half hour. When I explained that I wanted to cancel my account they hung up on me.

My mobile services keep getting suspended like it doesn’t mean anything to them. I make frequent payments to the part I’m not even able to follow how much I have spent, my amount due literally say zero, but I am still suspended and no one is doing anything about it, they say I have to pay more money that an outstanding bill exist but it’s not on the mobile app. Due to this I have lost so much business and money I can’t even start.

Spoke to bell representatives three times in one week about the same billing issue. Was told the issue was taken care of. But nothing was done. Promises. Promises. Horrible service, I will be looking for a new provider.

I had terrible experience with Bell billing department, I am owed a credit and Bell will not pay up. Never ever will I do business with Bell again and never will I recommend Bell to anyone, never. 0 out 5 stars.

Knowing just recently that Bell is the parent company of the Source and after seeing full negligence in dealing with this complaint and giving ample chances for the Source management team to interfere, which it seems doesn't care, I thought Bell management would be more keen to save their sister company and consequently their reputation, especially since I had a fairly good long history dealing with Bell products. The case background is listed below, and that has been sent to the source team with no response.

Been a Bell Canada client for over 10 years - an expectation is that an organization like Bell should be enabling other businesses and not be self-centred in its operations. Or how do we explain Bell removing its Travel Pass (- which lets you roam your services using your own subscribed minutes and data) and now replacing with a daily Roaming charge so they can extract more money from their subscribers. For Bell Canada it should not be "Live and let die" but "Live and let live and grow". True giving back begins with people that are Primary Contributors to your growth and wealth - Your Subscriber base.

My internet is frequently interrupted and Bell does nothing to resolve it, neither pays me back for days without service. Awful service and irresponsible company! My kids lost their online math credit which costs us $60 an hour today due to internet service disconnection. I lost half a day of work and after spending 2 full hours with bell they only dispatched a technician for tomorrow night so we will lose another day of business and work! When asked for compensation they shut down the call.

I’ve been a customer for over 7 years and have always had bad service and awful customer service often. I didn’t understand a word of what they were saying and had to call many times to find someone who can help me. I finally decided to cancel my service then they offered me a better service and I decided to take a last chance with Bell. They’ve sent me a confirmation and told me I’ll have my service going yet they canceled my service and when I called and begged to reactivate my service and provided them with the email they sent they didn’t do anything and told me I had to wait for 48 hours when my job is online. I finally canceled and don’t recommend Bell Canada not even to my enemies.

I have been a client of Bell Canada for over 20 years. I am sure that I have called and complained but I have never stopped paying for every single thing that they suggested that I pay for to improve my service. They have to be the worst company in Canada. Their customer service is terrible, their product is horrible and they are advertising Bell Fibe as though they’ve invented something new-it is worse than everything else they’ve had before it.

It's astonishing that this is the level of service that a big corporate company in Canada provides. The agents have a very poor grasp of the English language. The majority of my conversations sound like they are reading purely from script. I am often guiding the conversation trying to make suggestions as to what the issues are. They know nothing, it's ridiculous. Can't wait for my contract to expire so I can get a different provider. What a total disappointment.

Not only are their employees incompetent, but their products are also extremely incompetent. They have no guarantee that you will not get faulty products. Very disappointing as a company, shame on them.

Bell lies to their customers and does not fix on going issues properly to avoid repeat calls. Then when the reset calls come in they make you wait for service, don’t bother to show up for the appointment they set then make you wait more.

Worst service ever. Seriously never gonna suggest anyone to switch to this network. I switched to Bell thinking that it is the biggest network provider but I was wrong. First of all network issue is a big deal, where I live I am hardly able to make a call without getting it being disconnected. 2nd big issue they don't provide good data plans for the customers who are in contract with them, even though they are providing like 125gb data in 65 dollars but I am not able to change my plan to it. I am paying like 75 dollars for just 40gb and I think that's not a fair deal.

I have been with Bell for a number of years. My 4K box is outdated and I cannot get certain apps. I called and they offered me a new one but I would have to pay $50.00 for shipping. I refused and they then offered me a new package (tv, internet & phone). The new package would waive my shipping fee, reduce my tv bill and increase my internet bill making the overall cost the same as it is today. What they do not tell you is the new package has limited time savings and in 12 months the cost goes up by $10 and in 24 months it goes up by another $20. They have no loyalty to existing customers. If you are a new customer you would pay half of what existing customers pay and after 12 months they increase the bill by 60-70%. If you complain they say “sorry you feel that way”. The government should not allow two or three companies to have a monopoly.

I am moving to be with my wife who has Alzheimer’s, she has moved to her home country to be close to her family & friends so I sold my house and requested a cut off date on closing, Bell shut off all my services before that date so I have nothing and being disabled & have terminal cancer & alone I think that is the worst thing they could do, I guess they don’t care, it’s all about money.

Called to ask to have our internet bill reduced as the winter bills are becoming a burden. Customer service rep spent the next 15 minutes trying to sell me an upgraded and much more expensive package, despite me explaining several times we're trying to save money. Found a cheaper, and local provider who I'll be switching to next Tuesday. Experience left such a bad taste with Bell, when my cell contract is up, I won't be renewing with them.

They don't care about their customers at all. Charged me for data usage when the mobile data was turned off on the phone several months. I'm convinced they just throw charges on bills hoping people won't notice. Will never use their services again. Still waiting on full service across Nova Scotia that they promised years ago!

Worst company I have ever used. They actually just openly hate their customers. Constant problems. They never try and fix. Only band aid solutions. Every customer service rep is rude, incompetent and stupid somehow like it’s part of the job requirements.

Horrible customer service! They picked up my phone and let me wait 55 minute! Worst company ever! Don't go to BELL!!!! They always want to provide you with a bundle of services! And the deal is very bad! Never use Bell.

I've called Bell customer service dealing with multiple reps which have failed to understand details on new orders, mixed up on addresses when given to them in writing, changed details on orders when agreed to via email, bait and switch on contracts without consent, setup of service where service can't be provided. It's gotten so bad to the point where I'm scared to call or email Bell regarding my services because of the incompetence and lack of proper customer care. Bell needs to take sweeping action to fix these issues.

I am so upset. The phone cable to the house had to be replaced as a tree fell on it. Instead of simply replacing it they ran a new wire. Not thru the same hole but instead run it along outside wall of the house along the whole house and up the wood wall. Drilled straight thru the wood, thru all the insulation, thru the inside vapor barrier and wood wall. Then stapled a cable along the hardwood floor and then along the wall. Like how stupid can you be? It is ridiculous the amount of care these people have. Disgusting.

Bell Canada lies and gives you the run around. They keep you on the line for almost 2 hrs and transfer you to multiple agents so you get frustrated and hang up. The CRTC and the CCTS should investigate these crooks!

Firstly our home wifi sucks, numerous times they attempted to fix it. We don't have fiber and it's awful. Secondly since Bell bought MTS my bill has gone up, so much for competition my levels of government who thought it was a good idea. Thirdly the way bell has treated the employees of bell mts is awful. Just cut well paying jobs in Manitoba and move them to Quebec. So much for Mb being bell's western head office. Bell is a Quebec company and the rest of Canada “who cares“.

7ish yrs ago, Bell connected us to the wrong apartment, until last yr when new non Rogers tenants moved in and the mistake was found. Took weeks for bell to come & figure out, be accountable and reconnect everything. Then they gave away our telephone number and had to go retrieve it back! They also have relisted my paid unlisted number in the phonebook 4 times over the years resulting in fast moves due to not wanting to be found AGAIN by a man who abducted/tried to kill me years earlier! I called bell head office and dude said "just get a bell cell and you won't have to worry about it ever being listed, surely he doesn't remember you now anywho".

I called Bell Account Payables department yesterday to request a new cheque for a credit that is available in my old account with them. The physical cheque that I have now was not accepted by the bank because it has an old date related to the Covid lockdown. The bank asked to contact Bell to request a new one. I contacted them and explained that I have the physical cheque and confirmed my information with them. They were able to confirm the account and the credit. After I provided all the requested information to replace the old cheque as requested by the bank, after more the 45 minutes in the call, my issue was transferred to a person that did not want to be identify and was acting as manager of the department. To my surprise this person informed the issue was not her problem, informed my call was a waste of her time, and hung up on me.

Few months with Bell and I’m cancelling my service and going back to my old wireless company. They can’t even keep track of payments made by credit cards on their own app and customer service has a hard time communicating. I can’t understand what they’re saying so I hang up and call again in hopes to get someone else. They ask me about my bell services and processes like I work for bell. Not good. And service is very patchy in Toronto and Vancouver. The cut backs are obviously affecting their customer service department.

They promise you a lot of extras and once they have all the information about the offer is no longer valid and their solution is to charge you more. Rated a 1 because there is no 0!!!! Will never deal with Bell again, one lost customer.

Our internet stopped working at our cottage so we scheduled a service appointment. No time given so we had to sit around the cottage all day from 10-5. At the end of the day we received a call saying the technician couldn’t make it but we would be rescheduled to the following day and would be the first appointment. The following day we didn’t hear anything so called at noon and we were assured the technician was coming that day. Well, 5 rolls around and nothing so we reached out to Bell and are now told that there is not an appointment in their system. Is this some kind of joke? This must be the worst service and most disorganized business I’ve deal with. I’ve been a customer for years and I’m finally going to start looking at other providers.

This is the first time I had services with Bell. This will also be the last time. Not only they are running a scam business, they try to fish for information for all your services to see if they can steal you from other service providers. Their customer service quality is below zero. Bunch of people with half ** English answer their calls. I am not sure if it is outsourced to India or Philippines. Anyone answering the calls at customer service department of Bell Canada has an accent of either of those countries. I could barely understand their English and they were trying to sell me anything they could. Very unprofessional. STAY AWAY FROM BELL.

I wish to give zero stars if I could. I had a terrible experience with their agents. Customer service is so bad. Each agent promises to help and nothing happens after all. I feel so disappointed with Bell Canada for 2 different experiences. If you are with another provider, please please please do not switch to Bell, certainly you will regret doing so.

Closed my account with Bell Mobility. They then proceeded to take another month's charges out of my account. Tried to do it again this month. They now tell me it will be 75 BUSINESS DAYS before they can refund the money they stole out of my account. Bunch of crap. Took them half a second to take the money out of my account but it will take them six freaking months to refund it. Nothing but a bunch of thieves.

I called them about an issue in early September. After being on the phone for over half an hour, an agent said that they would walk me through the process. After she took me through the process, she said that I would be on hold and another person would finalize the process for me. After waiting over half an hour, another representative came on the line. They told me that there was no record of the process the first agent started, and they again took me through the same process and then told me that I would again have to wait on hold for someone to complete the process... this cycle happened several times. Finally, after several hours, someone from Bell told me that the issue was taken care of. Now it is almost the end of October and the issue is not resolved yet. Bell is still charging me hundreds of dollars for services that I am not receiving. I do not appreciate Bell's lack of character and virtually non-existent customer service.

Worst company ever. Don’t deal with them no matter what. They work work against your business. Took them three months and still they couldn’t fix a company phone line and Internet and they still charging me monthly or so so so bad.

Purchased new phone on Aug 18th, 23. Representative at the store put me through to Bell so that they could get a referral bonus paid to them (Darshandeep), split my account into two different accounts. Number was not ported over. One telephone number was charged $278 for one month. Said it was due to a roaming charge for one day in U.S.A. Spoke to FINN, now saying that I need to go back to the store. Went to Store and Harsh (in training) told me they would call me back, no call back. Calling for 3-4 weeks to get the phone number ported still not ported. Spoke Josh. ** said that next agent would be able to process the cancellation Back to walmart store, they can cancel and return my phone with an exemption, but I will lose my number. Had to pay the balance of $130.00. Cancelled and number was lost. Darshandeep said he will no longer help me because it's too complicated.

I am paying $67/month for nothing. My internet doesn't work (1202 error) and Bell has tried their generic solutions to fixing it (including sending a tech), but nothing works... yet Bell continues to take my money. I continue to get no WiFi. For added context, this issue occurred and Bell sent a tech to fix it. The issue went away, and within one hour of the tech being gone, the issue reemerged. The tech returned and "resolved" the issue again, only for the error to reappear in a month or so. This time, Bell didn't even send a tech and instead mailed me a replacement modem (expecting me to return the faulty modem and threatening me with financial penalty if I didn't), which did not work when connected. With my WiFi disconnected for three full days, Bell promised to send a tech YET AGAIN... in another day's time.

Horrible customer service. Switched over from lucky. Didn’t have a phone for 3 days because they didn’t tell me to take my SIM card out. Now I can add my Apple watch without paying 400+ dollars. Not happy..

Purchased my cell phone at Best Buy. The cell phone associate said my plan would be $55 per phone per month no other fees included the phone. I was not able to review the contract because of the way they have you sign the contract they email it to you after. The service connection fee was $180 and the phone is $300 for 3 phones. Only into my contract 60 days they told me that they can only do something up to 30 days. What a joke do not go with Bell Mobility. They are paying people to get them to make you sign faulty contracts.

I am in this service from last 5 months and I purchased $65 plan but they are charging me extra charges which is 300 for a month which is unbelievable. Even my 65 dollar plan was unlimited. They are one of the worst mobile service.

I am 68 yrs old and have been a Bell customer for decades. We moved to Orillia on May 4/23 and found that our cell phones (with Bell) wouldn't work inside the apartment. For this reason we contacted Bell to have a land line installed. After many weeks and 2 installer visits, we were advised that our apartment was not set up for a landline and wires would have to be installed running from down the street; we'd also have to have a hole drilled into the apartment from the outside. We were not given landlord consent for this. We followed up re: our poor cell phone service and eventually found out that the tower in our area had been "down" for many weeks and there was no resolution date (due to the persistence of my landlord, we were given a refund as we'd been unable to use our phones unless we were outside.)

I have written maybe 2 reviews in my whole life for anything, but I had to for Bell. The worst cell phone service I've ever had, also the worst customer service. I've used almost every cell phone carrier in Canada over the years. With bell, I get poor reception and dropped calls all the time in different areas. What bell does that I haven't noticed any other carrier do in recent years is they drop their band for VoLte to an LTE band that doesn't have the same capabilities and signal as better bands. The speed is not the issue usually as calls don't take up much bandwidth. But when they limit the band to being a specific band for calls, then if that band doesn't have good signal then you're out of luck.

I was with Bell for 3 years and everything was fine until I have to get them to deal with my account. I call them to let them know that I will keep my mobility account and home phone Internet and cable. My sister will take over. My sister agreed and we thought everything was fine then they never did anything so we both waiting for our own account and old bills to pay for it and they never email us the balance, so they end up suspended us, made us pay 1100. Finally they did all that they said my credit with them is bad so I have to deposit $200 per phone line and I’ll get it back in six months which I already find not fair but I did it anyway because I just wanted to deal with the account.

I phoned to complain about my bill and the employees there just lie and lie. It's ridiculous. The first one said he couldn't look into it, he'd make a note and someone would get back to me. The second one, four months later, no note, will make one, cannot look into it, someone will and get back to me. The third one, one month later, there's no note. I'll give you money to go away, I cannot look into it. I didn't take their offer. I get transferred. He looks into it. But there isn't enough room in this little box for the assortment of lies I was told. I have two more months with Bell and then I will not go near them again. And yes, all my calls solved nothing. No doubt someone is "looking into it".

I was foolish enough to listen to someone when I asked who should I have for my phone provider and they said Bell Canada. So what do I know.. Well now I know that my phone is the slowest, worst one of all my friends... stupid me.

Worst customer service! If there is anything below 0 I can rate them. No response, no follow up, that’s why they are not using Google reviews. Just looting the people of Canada and government does not have any strict regulations.

I am stupid enough to wait 1 full year before raise my complain. I paid over $300 as monthly average for our family plan. Take note, this plan is supposed to be $150 unlimited per month as maximum. No to Bell anymore, if I have to campaign to people not to go to Bell I will do it. This company is one of the worst money motivated! My wife has part of the plan, she seldom or nearly not using the data plan but still as I reviewed the charges, she charged for 45MB a month as average, why and how? I don't know and I don't want to know as they will just lie to me. Of course they will provide a reason in favor of the company. If I can sue them I will do it, but I don't spend too much effort. The money that they took from is enough.

I got an iPhone from Bell and after 1 week I cancelled my contract and gave the device back to that store. For 5 months they were calling me, sending bills and every time I told them I don’t have any contract with Bell. I gave them all the information about cancelling the contract. After 5 months wasting my time, I got a call from collecting department to collect the device price!!! Again I went to the store and ask them to call Bell and solve their problem. Never again any deal with Bell.

The door to door sales people are extremely aggressive. After telling them to leave they began commenting on my family and making fun of my kids. Unbelievable, We are trying to live. ** off. Stop this, nobody wants it.

I am convinced this company model is designed to steal from the customers. Every move you make with them there is a problem and you’ll need to wait on hold for potentially hours just to get hung up on. No one that works there speaks English clearly. The whole business model feels like trickery. I am paying $750 to get out of my mobile contract as well as my satellite contract because the idea of dealing with this corrupt business any longer is unbearable. They literally could not be worse. Both my phone and satellite bills are almost twice as much as agreed-upon.

It is hard to know where to begin… I moved my business cell to Bell in April. The calls drop constantly or cuts out. I am in the capital city and one would think that it should be better service. I called many times to Bell Mobility and was told a different story each time. Turns out the towers are issues and are being replaced in 5 to 12 months. That is a target that moves. I had to get a landline because of the cell service. (Imagine in 2023 we need a landline).

I felt scammed by the sales representative in Bell, I trade my Flip3 to a new Flip5, he told me it is only 5$ per month plus the tax, and if I want to own the device after the agreement, I will have to pay only 300$, all lies when I read my contract, it is 11$ per month and 660$ if I wanted to buy it back. I am at fault here too, because I just signed where he asked me to sign during the transaction and trusting what he is saying, I thought they wouldn't do that because I am one of their internet and phone subscribers for a while now. He even make me pay for a new sim card when I am already subscriber for two months. I asked him what it is for he said, Samsung made me pay this fee, then he didn't mentioned that my current plan has changed too because of this trading. If I knew I wouldn't have done it.

Got the 1.5 GB plan for 80 CAD a month, I have less than 100 Gb download, probably because of my own cat5 wiring, the wireless is about 800Gb near router but inside the house reaches max 80 Mb/ second, the technician invoked walls and...doors. He said if the doors are open I could get 100 Mb. Now you will be the judge. Oh and the first bill was 229 CAD, installation fee and all sort of funny fees, although I was assured there is no install fee.

After a whirlwind of a day, and absolute garbage service from the employees AND MANAGER, on Pippy place. Jordan at the Avalon Mall location went above and beyond and SAVED me money after considering on switching to Telus. Jordan, and employees of the same type, are the REASON I’ve been with Bell for 20+ years. Congrats on finding someone who actually wants to help people and understand that life happens, some people aren’t able to honour the 30 day or in this case 90 grace period for an upgrade, for a number of circumstances.

A month ago I started to look at the offer from Bell (I was their customer up to 2020 but switched to another provider as they were cheaper). Since this time Bell looked faster and cheaper I contacted them and got a proposal. The technician to install the modem, TV and the connection to the stationary phone was to come 4 weeks ago. Never expected that it will be the beginning of the ordeal that will take hours of my time.

I went back to Bell a couple of years ago due to a promotion by my company. I originally didn't want to as I said in 2015 I would never deal with Bell again but because of the discount I received I decided to return. What a huge mistake! Throughout my 2 and half years having returned to Bell I have had extremely poor customer service! Calls were dropped constantly including important ones. I called customer service at least 10 times and I was told tech support would look into it and contact me with a solution.

I was being charged for two cell phone numbers on my account which were not mine; however, when I called Bell Canada, the billing team employees Patrick ** and MJ and others.. kept me waiting and laughing with their coworkers... Of course when you outsource to another country, they won't give a damn about customer service. When I was finally transferred to the fraud team, the employees literally told me to wait to do investigation and after an hour wait time, she came back, advised me to cancel those lines and was going to transfer me to cancellation team and she transferred me to Virgin Mobile..

Recently Bell change some receivers not supporting HD anymore and they are providing us with another model rental free of charge so we wouldn't lose the signal and the tv by the same token. All good until a recent update on my receivers and one decide to quit because of it. I chatted with Bell to try and fix and return the signal to no avail. I was told that they would send me another one FREE OF CHARGE because it was their fault - the same model as the one I previously received to replace the obsolete one. After weeks with no receiver being ship to me, I chatted again to be told that the receiver in question was not ship because it's not free. The other twit put his foot in his mouth by telling me that.

I lose my business call due to Bell service. Complaints many times. Bell experts try to fix three times. Result Zero. So I want to move other company but indirectly they force don’t go somewhere else. There are plenty.

Would not recommend Bell Canada to anyone in the Shannonville, Roslin, Plainfield, Read area. Can’t even talk to my mom on the phone who lives a 3 minute walk away, Cuts in and out horribly. Ever since Fibe has been going up in our area it has caused the phone calls to become horrid, Spent 3 Different Times calling bell and them trying to figure out what’s wrong with them exhausting all outcomes including not even offering me a penny back for what I have been dealing with. Don’t sign up for bell. Not worth it.

I had 2 experiences with Bell technicians today. One was efficient in their online chat troubleshooter, and hooked me up with a technician who was super professional and fixed the problem our internet was having swiftly. However, that broke our FIBE TV. When I went into the chat again, I had a technician who was incessantly trying to get my phone number, and when I asked why it was always a vague reason like 'I want to call you once I've tried something'. I had to be very assertive not to give it out. Whenever I refused, it only took 2 minutes for him to 'try something' and then it wouldn't work, he'd try something else, and he'd ask for my number again. The end of that chat was forcing me to give my number so he specifically could call me once he arranged my appt with a technician, something the other person I spoke to earlier in the day did not need to have to schedule my appointment.

Here is my story. I purchased new phone from Bell and the guy suggest me insurance for phone from ASURION (it’s third party) , which was $20 /month plus. I took that, after some time unfortunately I lost my phone and wanted to claim the phone which I paid $400 plus, so here I’m paying $25/month for 2 years, which is more that $600 plus this $400 which goes to $1000 plus, which is the cost of new iPhone 12, even after paying this much they send me a used iPhone in brown cardboard box.

I would like to clarify that Bell Canada has no interest or responsibility in taking care of the customers they have. I have been a customer of theirs for 3 years in their mobile line service, but I found that the price is very expensive and they have not given me any new offers during these years. After that, I subscribed to home internet, and the price was reasonable for the first year. After the second year, the price doubled. I said that I would like to change this company, but I continued after the Internet accident in Canada, but Bell would not be affected. I said, “I am a good service,” but I said I would change it because of the high price, and from how much?

Poor customer service. Poor mobility network. Poor loyalty programs. Not a reputable staff. Telling Bell to go get some learning from Rogers. Rogers much better understanding the customers' need. People do not take a risk to change the carrier.

Bell Canada has very poor tech support and poor customer service with high prices. I am not currently a customer for them and because we refused they install their internet wires they decided to disconnect our Rogers internet wires from outside, and did not care to fix what they damaged.

We have been Bell Loyalty customers for a very long time. All our phone, internet and tv are through Bell. We have noticed a huge improvement in customer service. Less wait time and agents are pleasant and able to resolve the issue. We also appreciate the installation team. Recently, Balbeep serviced our home. He was pleasant and did a great job. With gratitude,

In July 2023, when Bell came knocking, I told the agent that Bell and Rogers are not trustworthy based on my past experiences, dating back to the 1990s. I did not want any direct connections with Bell. Anyway, he convinced the fool in me to switch the internet service to Bell, promising $50 per month life long and all the crap to get me in. He also said the price increase will be only a few cents or a dollar per year, once approved by CRTC. In spite of all the past bad experiences with Bell, the fool, that is me, signed up thinking that this time it will be different. Within less than 45 days, I received a letter in the mail from Faye Kataros, Vice President, dated Aug. 22, 2023 stating that as of Nov. 1, 2023 my price for internet service will go up by $5. That is a 10% increase.

Bell is only interested in selling more services. I just spent 40 minutes and was on three separate calls with three separate agents to cancel my internet. The poor agent had to keep trying to sell me at every step. Their best offer for me as a "loyal customer" is still significantly more than the independent ISP I'm switching to. So hopeful that this new company will be better. Seems reasonable to expect to be able book services online, or cancel online -- but no, you can only purchase online. If you try to cancel a service as part of a bundle, Bell will sometimes disregard the cancellation. You can ask for a transcript of the call and surprise, surprise, Bell will suddenly discover that you DID cancel earlier. I would say that their Fibe internet seems fast (hence, two stars) but it's way more than I need, so I've been overpaying.

I have been a long time customer (considered loyalty) that is a joke. I had to relocate from Nova Scotia back to Ontario due to a death in my immediate family. I cancelled everything before I moved, however continued to receive a bill, which was actually a credit. Suddenly, I am now in collections… for $58.00. After I called Bell to find out why and what they were going to do, the response I received was, "You cancelled before your contract was due, so you owed $75.00." The credit was part of the cancellation. And unless I had died, then the fee would be cancelled. Needless to say I told the “response team member”, "I hope you can sleep well at night, putting long term (loyal) customers through this and be proud of your paycheck." Go with Bell but you have been warned.

Bell Canada came to my house on the 28day of July 2023 and installed service to my computer, T.V. and telephone landline. Their customer service stated no increase for 2 years as their Email states. It has been 30 days since I received their service and yesterday being the 28th of August I received a letter in the mail stating my service for these 3 items is going to increase. When I got this service I have in an Email that my rates were good for 2 years. Lies, lies, and more lies. I called this morning (being the 29 of August) and they gave me some bullcrap excuse as to why my rates will increase. I am 80 years old living on a fixed income and I told them, "One more increase and your equipment will be pulled from my house." Is it just me, or do companies like Bell get their employees to lie to new customers solely to get their business. One more increase and Cogeco will be back in my house!!!!

Bell Canada charged me for a full year for crave tv and it never worked. I could never login to crave tv and they charged me $ 9.99 every month and no crave tv service. I decided to canceled my service because Bell not following the customer agreement contract. They charged me $194.00 for terminating my contract before the end of my contract. Very bad company and dishonest.

I got a marketing call from Nordia. I don't know are they. They claim nordia working with Bell, said we're working with bell. I guess bell is sell out their client information to 3rd party or what? I am bell subscriber.

I have been a long standing customer of Bell Canada. I have both high-speed internet and a landline phone. This service has been in my home for approximately 30 years. Bell Canada is upgrading from their copper wires to a newer Network. They sent out misleading information as to the dates that this was going to happen. Their final notice to me stated that I needed to upgrade my services by November the 1st of 2023. If I did not upgrade my service by November the 1st I would be disconnected. Suddenly and without notice in the middle of August my phone and my internet was terminated. After speaking for many days and many hours to several different departments someone connected my phone line and my Wi-Fi signal again. However when I called to get the password to use it they wouldn't give it to me they refused.

Called Bell to have the internet. They said, "Sure." Convinced me to get a package with internet, cell, satellite TV. They are not able to provide internet service which in turn I don't want any of the services. It's been hours on the phone and not resolved and they refuse to take down the dish and fix the holes they made. They need to be educated on being able to provide all services in the agreement before doing any installation. Very disappointed, would never recommend this company.

We are switching internet providers for a few reasons and because we live in such a wonderful country, we have so many options! /s So we basically have to pick Bell because there are only 2 other options, knowing that the service they provide is absolute **. We schedule an appt with them to come out Aug 24. Aug 18 calls and we get a call saying someone is heading up to the property for install. We say that we did not have an appt. for that date and no one is available. They said someone is already out on the call.

I returned my phone in December to close the deal-got the proof and happy ending but no after 3 months they started sending the letters that I didn't return it so I must pay 600$. After calling, going to stores, calling explaining over and over, they finally after 6 months agreed that I returned it only to send another letter of late payment charges. Obviously that was a system error I thought and called them. After explaining to 3 people everything and then escalating it to manager-just to hear that, "You never closed your watch service." How can you explain to the manager that if phone service is closed- how can watch work!! Anyways extreme frustration during the call and it ended with me paying the late charges coz she kept repeating the nonsense. That was sufficient to turn me away from Bell forever.

This company is so crooked that every time I need to deal with them for something, it's hard to believe that this is real life and not just a bad dream. I just cancelled my service and I am SO excited to never deal with Bell again. In the future, I will be fine with paying more for an inferior product just so I'm not giving Bell my business. To start with, they will harass you endlessly. They will call you daily until you answer and turn down the service they want you to add on, they will also show up at your door and then continue to show up at your door over and over again until they finally give up.

Moved to Bell from Rogers, signed a contract for 3 years was promised and given a certain price for Internet and phone line and then they raised the price within few months. Be careful moving to Bell services.

I recently got a cell from Bell and traveled to Jamaica on vacation, turned off my roaming and immediately got a local SIM only to learn that my device was locked to Bell and was labeled STOLEN. I called and a rep tells me I’m on a NEGATIVE LIST. Huh???. I got back to Canada and was hit with a $1400 bill. They then took my $450 security deposit towards my “balance.” I went back to the same store, spoke to the same sales rep who got on the phone with Bell customer support. We were told that the balance of $1188 must be paid for service to be restored. Fuming through my ears at this point. Apparently my IDs I used at the time did not appear real so they disconnected my service and blocked the phone. Lmao.

One of the worse service you may received. Email sent for compaint but no assitance. Account block for prevention because there has been a change of province. No proper question has been ask by the customer service officer over the phone to arrange the situation. They are inefficient and not client oriented.

My experience with Bell Internet has taken a turn for the worse due to their unethical rate increases 3 times in 2 years. Initially, I signed up for their service with a specific pricing plan with 3 years contract of fixed rate, thinking I could rely on a stable and affordable connection. However, my trust in Bell was shattered when they suddenly raised their rates without any prior notice or explanation.

I was told by the store employee when signing up for Bell internet that since it was for a 6 month seasonal camp ground that there would be No 2 year contract. Well they lied and made me pay $150.00 charge for ending the internet service. Horrible communication by this company, even though the bell representative who set us up admitted he told us that! Would absolutely never use Bell again.

I took Bell Fibe Internet, I was not satisfied with Bell fiber optic internet because it is worse than Cogeco as within few days I called them and told to disconnect my service as I am not satisfied. The representative told me to wait, "We will send the technician." They did not send technician on appointment I gave, next day I called. They said, "No request on our record." So requested again, a week after no one showed, call again. They said, "Sorry we will not give you service for your devices."

Bell Canada is not deserving of any of the customers they have, they do not treat them with respect and act like the customer should be kissing Bell's proverbial rear end. They raised the cost of my plan without any notice to me, when I called to complain, Bell was oh so generous to give me a $5 credit for 2 months. When I questioned why they could just go raising the cost of my plan, they told me it was because I hadn't bought my phone from them - in other words, I didn't give Bell the opportunity to overcharge me for a cell phone and rip me off even more.

I requested to continue to receive paper bills, but the person said corporate wants everyone to have an online account to pay a bill. I do not want to have to log in, into an account 30 times a month to pay phone bills (I have 20-30 accounts with Bell). What if I do not know how to use a computer? How is this good customer service?? It should be up to the customer how they receive their Bill. Bell's service in Rural areas is also garbage. Whether you are using landlines or cell phones your call always drops. FIX your problems or you won't have any customers. When you Google Bell reviews there is not one good thing said about the company, perhaps that should be looked at by corporate. Ask your customers what they want, since they are paying you it is not what you want.

I am absolutely furious with the abysmal experience I had with Bell's tech support. Not only did they refuse to connect me to a supervisor, but they also harassed to asking same question 10 times. I requested them to close my 3rd line which is no longer required but they forced me not to do. I requested them to send me the confirmation through email or message again they denied. Effectively. It's apparent that their incompetence and lack of accountability have left me in a state of extreme frustration.

I am absolutely furious with the abysmal experience I had with Bell's tech support. Not only did they refuse to connect me to a supervisor, but they also failed to resolve my internet problem effectively. It's apparent that their incompetence and lack of accountability have left me in a state of extreme frustration. Let's start with the initial issue. My internet was working, albeit slowly, and I sought assistance from Bell's tech support team. Instead of investigating the root cause, they immediately suggested changing the modem. Trusting their expertise, I received the new modem as advised.

Pretty pathetic move by Bell to provider MLB Network regular season baseball games to start the 2023 season, yet right up to but not including the Good Friday holiday and Easter Weekend. "Bait'm and maybe we grab'm". Tragically pathetic corporate strategy! Thanks.. Not!

After years with this company both internet, TV and mobility, yesterday was it for me. Bundled package and seen my mobile phone, which I own and only paying for a service went up $25.00 per month & 94.00 per month for a service and no phone contract at all. The service agent, after 3 holds, only offered $9.00 discount. Unreal. Service was next to none, no respect for someone who has been with this company for years and has a bundled internet and mobile bill. That was it for me. Went and took my phone number, went to Koodo and for more Gigs got more than I had with Bell for $45.00 per month. That’s respect when you own your own phone.

Bell's first line of customer service is absolutely unacceptable. They are very rude and arrogant. Bell management needs to listen to their conversations with customers and get rid of these people ASAP.

Used online chat to resolve a billing issue and the only feedback was an attempt to upsell a long-distance plan. Wouldn't address the issue in any way. Bell can take as long as they like while you are on hold (online or otherwise) however, if you are the one looking up information based on the conversation, (and let them know that's what you're doing) you're disconnected in less than 2 minutes.

We cancelled our internet service, returned the equipment, and received confirmation of Bell receiving the equipment back. Started receiving overdue payment notices, called, and was told it would be rectified. By the 3rd month we contacted them and stated we have returned the equipment, had a receipt they received the equipment back, how could we be charged for a service they COULD NOT provide. Makes no difference to the robotic customer service personnel at bell, it’s all about profits and not logic. We paid as we do not want this to hurt our credit rating.

I was a customer of Bell for 10 years and finally cancelled the service a few weeks ago! 40 plus hours on the phone, 8-10 technicians and still no usable service. Messages left to management with no response ever received!

The website had technical difficulties and apologized for the inconvenience and that he would call me at 10 am the next day to complete the order. True to his word ...at 10 am the next day Victor called.

This company is money grabbing at its best.. leaches that just take, take, take.... To get a new phone I had to sign up for 30g of shareable data that I didn't need.. that said I'd save the $50 sign up fee if I sign up on line.. then told me the deal had ended before I registered the phone.. then when I try to add my phone, on the same account, for the shareable data, I have to pay an extra $38 per month.. Grab, grab, grab...

Glad to see I am not the only one that gives the company one star. Please do not do business with this company. I bent over backwards to keep my TV subscription with them. After 3 years of price hikes, intermittent service, poor tech department (who live in the Philippines. Can only guess what they are paying their workers.) and being stood up. I finally said enough today. The kicker is they couldn't cancel my subscription today for some nonsense reason, so even though I have gone through a month without service they are unwilling to take that time off my bill and cancel today. All I can do is laugh and warn others.

That's like buying a tv and the shop tells you have to keep it for 2 years or you have to pay the shop 1K to sell it to another person.

I preordered through Bell, the new Samsung S23 (early Feb) after which, I realized I meant to order the Ultra S23. When I called into 611 to change my order I was told to wait until I received the first phone and just send it back which I did late February. After numerous calls to upgrade to the Ultra S23, I was told that as soon as the warehouse scanned the received phone, then I could complete the new upgrade.

This is ridiculous that Bell cannot provide devices nor provide customers with the truth. Please share so no one else gets screwed by Bell. Now is the time to leave Bell and go to a provider that can provide devices. Yes, I have contacted other providers and they have Apple devices.

My mobile plan was cancelled after only 13 days (paid $142.44 for the first bill), and I have been waiting for a refund for over three months. I have made approximately 10 phone calls and had four online chats about this, and it took at least ten hours of my time. Finally, they agreed to refund me $115, but on the last call, the customer service argued with me for 20 minutes about whether they should refund me $5 more. After talking for 20 minutes, the customer service is willing to refund me $2.8 more! This is ridiculous and unacceptable. If you don't want to waste your time, stay away from Bell.

It is the very worse internet ever, ** bureaucracy, ** communication, bad customer service and piece of ** of a company. Bell rings with whatever excrement you have in mind and it still gets beyond your imagination.

Before you sign up with bell, note that they will find a way to charge extra fees on top of your bill. And if you try to seek for an explanation, they will make you go in circles and speak to different people to wear you out. None will give you a valid explanation for the additional charges except that "whether you like it or not you have to pay". Let's not forget the less than satisfactory services the company provides. It is truly not worth it. I strongly suggest you use another service provider if you do not want to deal with "legal theft".

I never write reviews but this needed to be addressed. I had two year contract and somehow it was fraud. Second phone line and cell phone added on my account. No solutions offered having a fraud. And they still say that I have to pay the entire phone bill (two cellphones) the second that I never ordered and pay for two phone lines (the second that I never ordered). I asked them to unlock the cellphone but they won’t until I pay a total of 2000$ that I’m not supposed to pay because there was fraud under my name. Big, unprofessional mistake and lack of competence that nobody was able to fix.

We had Bell wireless internet in our house. For 2 years, horrible. Not reliable and would need to be reset daily. Had 3 modems sent to us and same issue. Eventually left for Rogers and night and day difference. Never a problem. Bell came back and offered new wireless fiber optics in our area, great discount and price. 3 days and it failed again. Talking to representative and 9 pm, 30 minutes later advised that modem will need to be replaced. I work from home and cannot miss 3 shifts. Representative Jen advised they can give a $15 credit. Then after the new modem is in I can speak to retention to see if they will offer any compensation for missed days. Asked to speak with a supervisor and was told no. It's okay though. ROGERS CANADA was there before 8 am putting internet back in. Bless you Rogers for fixing Bell mess up.

Spoke with their support rep who is located not in Canada but somewhere in the Philippines, which surprised me, however I asked why they overcharged my last bill, and the answer was more surprising because the Bell system did calculation, lol. Well, I tried to get more explanation but lady kept telling me the same story, about her system. Then I asked if I can speak with the manager maybe he can give me more ideas, but the lady said no he is busy and dropped the phone. Bell - never again. One star too much.

From the beginning since I’ve been with Bell from 2019 I have had a terrible experience. This review is pretty lengthy. Read it through. I never dealt with anything like this before with any other phone company. It’s just outrageous of how their customer service is atrocious. So basically, I was on the return phone program, wasn’t stated when I got the phone, now when it’s time to return the phone they told me I have to pay either $600 or return the phone and the amount will be cleared.

I’ve had many years of experience with Bell - and really the only way I can describe them is scam artists. Almost every bill I receive is incorrect, prices are increased, items are being charged that I don’t own, unknown services fees and additional charges are added. Their customer service department is an absolute joke. No one seems to know anything - you will be transferred to 8 different departments, where you have to explain the issue over and over again. No matter how clear the situation may seem, they will not understand what you are expressing. It’s truly as if they have been instructed to misunderstand every situation in which Bell may owe a customer money. I am sure I have lost thousands of excess dollars in the years I spent with Bell. I'm happier having poor service than being on a Bell network.

I was getting technical support from a lady in the Phillippines and she made me unplug my modem 6 times yet she still couldn't resolve my issues and she then hangs up on me. I called back and insisted on having a ** technician come over to my home who then got everything up and running.

I broke my phone. They told me 3 business days max to get a new one, $300 because I have a warranty. I get to pay $300 on top of a monthly warranty fee lol. I told them I need my phone for work in 4 days, they said no problem. 6 days later, still no phone and there's no urgency on their end at all. The Canadian government allowing this oligopoly happen here is a joke. This company has overcharged Canadians for a long time and they don't care.

If I could give a 0-star review, I absolutely would. About 18 months ago, I stupidly left my old contract at another company so that I could get the Samsung Galaxy Flip 5G (which you should never get a Flip or Fold if you want a phone that actually works). Anyway, I switched and have regretted it since. Not even 6 months in having the new phone, the screen got a HUGE line in the middle (where the flip would be) that began totally swallowing the screen. Not even 2 weeks later did a bunch of dead pixels began to show up (I have 14 dead pixels on my screen now).

They don’t have tower around airport area and still offering the plan in the area, I got four line for my business, but very bad reception and call drop all the time, I contacted their technical support several time and finally they got back to me a day after the deadline for cancellation and described and admitted that the reason is they have no tower in the area. I asked them to cancel my plans and return their devices but they said that I passed the deadline, which is lie cause I didn’t pass the line.

I've told this story to so many people now in a hope to discourage anyone from using this terrible lying company that I am going to try and keep it short and summarize and much as possible, but it still makes me so mad that I doubt I can hold back. First we were so excited to get Bell Fibe to our home. There was really no other choice once Bell stopped offering internet over the phone lines in our area because the lines are wet and hum horribly. We paid Bell for almost unusable phone lines for over 40 years. For safety we had to do this. Cell service is not even an option.

I have had awful experiences with Bell Alliance. Before I get in to it let me note I'm in a Condo. Very small. My wifi box sits in my living room. I go to my bathroom/closet and (a room beside it) my wifi disconnects. It's ridiculous. I'm making this review now because at this moment the past week our wifi has been worse. Right now I can't open my TV apps or youtube because of the poor quality. It can get extremely frustrating. Just loading this site took a while. I don't understand at all. Even if I get closer to my Bell Wifi it still isn't great. Please don't buy Bell it's a waste of money.

Nov 28th, 2022 - A Bell representative was to come and hook up my landline on the day I moved into my apartment. The ** representative showed up at 2:30 pm with mud all over his boots which he put all over the floors in my apartment. Soon after arriving he called another Bell representative to help him. The second representative wore covers over his shoes at which point the first representative then put his on. Both worked on the problem and left at 6:10 pm with my still not having landline phone service. The second representative communicated with me that a 3rd - party technician would have to come, investigate into the problem and fix it. So another day was booked for this to happen, which it did. The first Bell representative did not seem to know what he was doing and did not have any people skills.

I been using this Bell Mobility since Dec 2019 and having issue since then. Even opened numbers of tickets with bell. We opened nearly 12 tickets since then. Still same issue and they don’t want to return money even. This is so bad. This is total money stealing from hard earned people.

BEWARE OF BELL CANADA: We are located in Thorold in the Confederation Heights area. We recently switched over to BELL Canada internet with the promise of excellent customer service and their Fibe 100 internet package. When the tech came to install, he said the underground cable was damaged and could only give us half the speed by temporarily connecting us to our neighbour's cable. This was temporary until November 16th when someone was supposed to come and fix the issue. Came home on the 16th to our lawn and landscaping spray painted and filled with little flags to mark the utilities but the internet cable still dangling between our house and the neighbours.

Stay away from Bell Canada. So if I could do half a star I would. I swore I wasn't going to join Bell again but the offer was worth the try. Boy was I wrong. I joined them again on Sunday after 6 Bell free years. It starts with the internet. They brag about having the best internet around. That's if they have agents or representatives that actually know what they are doing. I had a guy here for 5 and half hours. He did not have enough experience to complete the job. Now I am still waiting for the internet to be installed to my house.

We have been Bell Mobility clients for just over a year and we have found them to be very unethical. When our 2-year contract is over, we will sign on with an alternate provider. Last year, while in the US, we added the monthly travel plan; they sent us a text confirming that it was in place, but about halfway through the month, we started receiving warnings that we were roaming.

Bell gives you a 30-day "buyers remorse" opt-out when you get a phone from them on contract. So if you become dissatisfied with your phone or notice it has issues after the fact, you are screwed. When I got my phone, I was busy finishing a renovation at the time, so it was past the 30 days before I could really play with the phone and test it out. I noticed rather quickly that there was issues, but being a tech-savvy person, I tried to research the problems myself. No solutions.

I received an offer from Bell Mobility by email (Since I was a previous customer) 55$/month and I called customer service to claim this offer. The CS agent took all my information and told me they accept to use my current mobile number and have it transferred to Bell service so I won't lose my number. She took all the information related to my current mobile provider and my account, then she completed the purchase and sent me the new account and told me to call NCS department with Bell to transfer my number to Bell and activate the SIM card. I called NCS dep't and they surprised me by saying that my current number is from Ontario not Alberta so I either have to lose my current number or take a plan that costs 85$/month!!! Seriously I was cornered either to pay almost double or lose my number that I use with all my clients.

If the agent in the Bell store that received my equipment knew enough to warn me to save my return receipt because I might get charged for the equipment in future, you can bet Bell management and corporate are aware of this known "glitch". I was charged in fact, and had to spend a lot of time on the phone with a rude agent to get it reversed. If corporate is not aware of the problem, whereby equipment returns don't link to the billing department, they're incompetent. If they are aware and have failed to correct it, that is wilful negligence. This is a basic process of business operations, get it together BELL.

BELL Canada service is the most ridiculously horrible service I've dealt with in a long time. For one month, I was given the run around, numerous phone calls, techs at my place because no one knew what they were doing. They gave me the wrong outdated equipment, wrong home phone number, lied about Internet services. I canceled ALL my services recently. Had enough of the **. And after reading these reviews here, I am not surprised. Glad I cancelled after reading some reviews that state Bell just ups the price from month to month to whatever outragreous price for services, they like. Also, if anyone is getting new services, Bell does credit check with knocks minimum of 20 points off your score!? Bye Bell.

I would like to know why most things on tv are reruns, what I’m I paying for, same cooking show, same building and renovation show etc. Can’t you change it up a little and why do we have Christmas show in September, after November 11 would be early enough. A&E the first 48 are showing cold cases from 2011. Now come on. Let’s get some new shows on tv and stop ripping consumers off, prices keep going up and nothing new to offer. I would cancel but we like sports, can I get sports channels without Bell. Very disappointed. I’m been a customer for over 48 years. Please do something for your customers. Show you care about us and not just about the money.

Bell sucks. How about you guys get ahold of me. I'm done wasting my time trying to get final bill cleared up. No one understands anything. Ask to cancel 3 times in 4 months. Very bad service. App seems to leave me. Giving up.

It is become clear to me that Bell Canada doesn't care about its customers anymore. Years ago, the Customer Loyalty Dept would go many extra miles to satisfy the customer and find a mutual agreeable solution to the customer's issues. Today, they talk from scripts and don't go out a single iota from the list with plans. I am certain that this was a problem waiting to aggravate, since all the communication companies in Canada are allowed to have backdoor agreements. All have the same plans, the same prices, the same offers, and the same behavior. But, since I am Bell's customer I complain about Bell and - after 20 years of being their customer - I can give them a single star review (there is no zero star) and I promise to go the extra mile for finding another provider for my voice and data needs.

Worst experience ever! I have placed my new device order on 27th if August. They failed to deliver it and returned to their warehouse on 8th of September. The new order handling period has started on 14th of September. As of today (22th of September) I still didn't receive a Tracking number! The order has been placed when there was a sale. Apparently, they don't fulfill their orders when you buy them on a sale! Since 29th of August, I have been calling them almost everyday! Everyday, same **. "You will get a tracking number tomorrow" This is the last day of their guaranteed handling period. I am taking the case to the customer court tomorrow. I regret so much choosing Bell to get a mobility agreement. NEVER GET YOUR DEVICE FROM BELL!

If there was a 0 rating I would give that. Please get more knowledgeable reps. I was told 3 different things by 3 different people (in store, on chat and on call) and it’s cost me $60 because no one seems to know what they are talking about. And my issue still isn’t resolved. No one seems to have any record of the previous conversations, just say things you want to hear but don’t bother to follow thru. 3 days ago on chat I was told I would be getting a call the next day but I never got a call. I called myself today and was told the request was never put in. I was promised a $15 discount on my plan but I ended up getting only a $5 discount.

Very rude agent. Talking to me in a very arrogant manner. Surprise charges on my bill and very unclear and misleading explanations for those charges. Even screamed as I asked to repeat. Never been treated in such an impolite way before in any company! My kids were listening and one started to record since it was so over the top rude the way she was talking to me! Was cutting me every second.

I have had continual issues. Not being billed to my credit card twice, so I removed authority for them to charge my credit card. Bills continued to be increased with the excuses that the promotion expired, internet cost increased, not billed one and I got charged double on my credit card twice I explained I am on a fixed income. There is so much incompetence in this company. Roughly a year later I got double billed saying they charge a month in advance about a year later which I paid trusting their honesty and ethics (big joke).

Terrible unorganised accounting department and internal processes!!! I paid security deposit in Dec 21 in the amount of 400 CAD, because I did not have credit score (I am new to Canada), they promised to return it after 6 month… 8 months already passed, I spent a lot of time to find my deposit in their system….I have written a lot of letters and sent scanned copies of receipts…Finally, they found my deposit! In August they made deposit refund to my mobile account, but immediately, in the same bill, made other charges- security deposit! -400+400=0! AGAIN deposit! So, if fact, I have not received my money back!!! I am really considering the other company to join… People, you should better organise your internal process and hire well trained accounting staff! I am not recommending to deal with them!

Updated on 09/06/2022: Bell techs were suppose to come today from 8am-5pm so I called Bell this morning at 8am to ask the ETA on when they will be here at. I was on the phone with them for over 1h and they said they came at 8:51am which is a lie because I was on the phone with bell the whole time. Bell would have heard my doorbell ring if they had come over. I asked the manager saying "since they were just here then bring them back to prove me wrong and she said they are unable to do that. You want to know why? BECAUSE THEY WERE NEVER HERE! This is the second time they this happens. I can't tolerate all these lies. Very unprofessional.

Bought home internet wifi for my cottage in PEI. They have to use cell towers. They promise 25mbs download and 5mbs upload. Doesn’t come anywhere close and is often not working at all. The customer service and tech support is pathetic. They have no timeline on a fix but insist I still pay for the service.

Atrocious customer service & downright rude, too. Left us waiting for technician three times & they never bothered to call or show at all! Terrible way to do business & they had the nerve to bill us for services we never received! Go Telus instead!!!

Hi, I spoke to Jam, the supervisor today, he told me on phone that Bell sent cheque of $69.31 on June 19, 2022 and got returned on July 17, 2022 due to bell didn’t have my full address information. Now you are telling me you mailed cheque on July 17, 2022. It is confused me again. Why you sent again without the right information on the same day? I don’t believe bell has such efficiency. I have been waiting for my refund cheque over two and half months. I phoned couple times to update my completed mailing address. All I got is your over promise and false information again and again. I am going to share this horrible experience on the Google review and bell website and will try to contact some TV stations to disclose your poor customer service skills and attitude. I have all the details of conversation time, date. And representative/supervisor name as well.

I bought a sim card with internet as I needed it during my 2 week trip in Canada. After I made a top-up with more data something went wrong and the new data that I had bought was not working at all. So I called customer service several times and was sent to their technical department who would fix the problem within 2-3 days and told me that I would get a refund if they couldn't fix the problem. After a week nothing had happened so called them back as the internet still didn't work. I therefore asked for a refund of $60 for internet that I had purchased and was not working. They refused to give a refund and said their system didn't allow a refund, and that it was nothing they could do, not even give us a new sim card.

No comment!! Please help us better because it's important to keep your customers in priority especially if the cx declares emergency they have to understand the situation. And they have to do something quickly.

Bell's online account is badly designed and they never provide instructions on how to use their online account for billing. They never notify you that different service are using different account. You will also never see account number of service until you received a bill. Even worse, if you received a bill from the service that you did not link to your online account, you cannot see that bill at all. You cannot see that bill even you clicked the link in the email contain that bill. It seems that bell is deliberately create difficulties in your bill payment so that they can charge all the promotions and interest and earned money on that.

My wife and I both work from home and recently moved to a rural area. We were told Bell internet was high speed and that was a lie. What’s worse is that twice in the last week they have made errors and shut off our internet TWICE. The last time was in the middle of a work day and it was because they “made a mistake.” Even worse, to correct this mistake takes up to 24 hours!!!! They can stop your service with a click of a button but can’t turn it back on for 24 hours?!?!? Unacceptable. For the price they charge, they should offer better service. Plus their customer service people are rude and incompetent. If I could give them less than 1 star I would. As soon as we change service providers I will never buy or pay for another Bell service as long as I live. Just the worst company EVER!!!!

We were moving in our new house on May 31, so, to avoid weeks of no internet, I phoned Bell to make an appointment on May 11, June 2 was the hook up date I was given. The 2nd came and went, so on the 3rd I called to see what had happened, only to find there was an issue with the address (which had already been identified, addressed, and "fixed" on the original call), and my hook up date was moved to the 14th, no email, no phone call, nothing from bell whatsoever, and would have known nothing unless I called, spent 3 hours talking to 10 different people, with zero satisfaction, and that's how many stars I'd give 'em if it were possible, bell is the only game in town up here where I live, and they act accordingly, very poor service, just not good enough in my books!!!

Horrible. DO NOT SIGN UP WITH BELL!!!! EVER. Go to Rogers. Or anyone else. I was new to Canada. Signed up for an $84 per month internet, phone and TV package for 12 months. A couple months later was being charged $290 per month. 5 months in, was charged $750 for one month. When I phoned them (3 times for two hours at a time) to ask what was happening, just got transferred from person to person. So I never figured out what was wrong. Then got told that my TV somehow got cancelled, so the whole $84 p/m fell apart and I'd been paying for TV, Internet and phone separately. But nobody at Bell had informed me. And now I had $1371 bill to pay, for no reason that had been communicated.

I took prepaid mobile service in Canada but it has very unethical way of handling operations. Plans are not for client benefits but only for the company to make money. I will never take up Bell services again.

My family is super frustrated with this company. We had been (internet, TV & 4 mobile) clients for over 25 years. After much frustration, we left Bell. Years later, we decided to give them another chance in the internet and TV area, and what a mistake. In a nutshell, they are so abusive in their lack of customer service. We live in Montreal, and have been incredibly unsatisfied. The latest woe is 4 days in a row where we stay at home waiting for the technician to fix an outdoor cut wire, and no one shows up. We are done with Bell. If you value your health and your blood pressure, do yourself a favour. Don’t touch any of Bell offering. Good luck.

Bell Canada had service interruptions 2 days ago. 48 hrs later I am still without tv and receiver service. As I couldn’t get thru to any customer service agents because of their overloaded system, I did a remote inquiry. After several hours trying to correct the problem they said they would need to send out a technician. Technicians were a no show. Don’t believe the online service when they say you have an appt book with a service technician, there was no record of it. I even have a record of the conversation transcript but they were not interested in it. The Bell remote system is a sham

I had nothing but stupid excuses from tech support. Telling us we have too many devices connected. LOL. 5 computers is too much? We had a tech over 3 times. Internet was cutting 5 times a day. We decided to switch to Videotron and since never had 1 problem.

Since installing Bell what a nightmare, no internet constantly. I hired the Geek Squad to install all my smart TV'S because Bell told me that the technicians don't have to connect the TV'S and now I hired the Geek Squad back to install this I provided in the image so that I can get internet throughout my small 1200 square foot home. They even left a hole from the outside of my home and they won't come out to caulk it. Very disappointed in Bell.

I was on plan for 6gb data. Been following up with their CS for weeks regarding an upgrade with no response. Decided to cancel my plan altogether. To my surprise, they issued $10 refund on the remaining days I had, but prorated my data consumption and charged me $100 which they capped at $50 for over the limit usage. How ethical is this? Why refund me then? I was happy to pay the full $800+ to cancel everything and be done. They offered to waive the extra charge if I go back to them, since I always paid on time and never exceeded my usage. Now you know if you didn’t like me!

They charged me twice, after waiting for a long time on the phone I had to deal with The most rude person I’ve ever talked, very unprofessional. She didn’t even want to give me the refund and was pushing on it, and then decided to give me a cheque within 30 days. How come? You take the money twice automatically but you can’t give me the refund back electronically? That’s insane. It sucks. Very disappointed and unsatisfied with her phone attitude. You need to train your staff about courtesy and professionalism and respectful. I can’t wait to leave them. And the reception has been a bad experience as well.

I have been two years with Bell after switching from Fido, as Bell was offering a very attractive new phone discounts. I regret my decision, as the experience was very bad from the beginning. For example, requesting to place a deposit to call long distance, after many call and arguments, they have decided to waive the deposit. I have never heard of this practice before. The list goes on. I would think twice before joining Bell.

Unfortunately our service with Bell Aliant has been very poor since our first connection. This is our first experience with Bell as we have been with Eastlink prior. Bell has proven to be an unethical company that focuses more on money than quality and customer service. We have not had consistent, reliable internet connection since first signing with Bell. You can see from our call notes that we have called multiple times for poor quality, little to no internet, tech support etc. There has been a time where tech was supposed to come to our home and months later no visit.

The most rude I’ve ever talk to and very unprofessional. That guy in your fraud department Bell Mobility kept interrupting and talking while I’m talking, very rude. No manners at all by hanging up the phone. Very disappointed and unsatisfied with his phone attitude. You need to train your staff about courtesy and professionalism and respectful. No wonder you’re losing customers.

Since I got Bell I have had nothing but problems. The satellite goes down all the time even on a sunny day. The technician that installed it left a mess. Pieces of wire that the cut on my floor. I did see the one under the table but my dog did Outside. They didn't pick up the old pieces of the dish. Just left it on the ground. A month later they had to come back to fix my service. It was an outside wire that they didn't tighten right at. It rotted away. They tried to charge me 75:00 for their mistake. Well I still have problems with it and have to call every month to six weeks for them to fix it. They will call you and tell you that your account is pass due when you have paid it then when I said that I have paid it they blame you and get nasty on the phone with you. I refuse to send them any more money until they found my two payments.

I signed up for Bell Mobility in February 2022 and when I signed up I was told my cell plan came with Crave. However, I never received log in info for Crave and when I called to ask about it the rep I spoke to told me to try logging in using myBell account. I tried multiple times with zero success. I just called again today and got a more knowledgeable rep who told me that the plan I signed up for is not eligible for free Crave. I would have to increase my plan by another $15, which would equate to paying for Crave anyway. This is shameful and I'm going with a different provider.

I went traveling, female, on my own. Bell offers a travel package that is no deal and is zoned to what country you’re in and have to change it every time you travel. All of a sudden I had no service in the middle of nowhere. They said I owe another 80$ and my time hadn’t run out yet.. This is not ideal at all for traveling. It’s a rip off and extremely dangerous for girls traveling. Better to get a local burner phone for 5 dollars instead of 160$ plus my regular monthly billing… sick sick sick.

IF I COULD GIVE 0 STARS I WOULD!!! Don’t buy phone on deals, they guide very wrongly and add so many charges when finish the deal, I last was predicted nearly $700 which I confirmed from Bell store, they sent me near about $1700 and add unexpected charges. I had a unlimited plan and they sent me $3600 bill in oct month, made a concern that I used over data, I have questions to Bell, which I got not proper Ans still. If I have unlimited data, how you can make a concern that I used overdata. What the nonsense, and they my every day 3 to 4 hours in oct months, because they always transfer the call with different departments, and try to confuse. After struggling I got $ 2600 and they cheat with maximum $700 in oct month and $1000 when I finish the with my friend during last payment so please stop the fraud, and respect your customer, now I move my service in rogers and friend also. Thanks.

Unfortunately, this company is terrible. I work with a church that had Bell services for a long time. When I came to the church it was very difficult for me to be put on the account as an "approved" person to make changes to the account. After going through all that, 5 years later, we needed to cancel services that had become too expensive during COVID and we needed to make changes. First, I was told that I couldn't make changes or cancellations because I was not on the account, even though 5 years prior I had filled out all the paperwork to be on the account and had made changes in those years. Then when they finally did find my name on the account, they informed me that we had an automatically renewing contract and refused to work with us, as a non-profit, to find ways to lessen the fees associated with contract termination. Very unprofessional in their behaviour, customer rep consistently cut me off or talked over me.

I had come across some unforeseen circumstances and had to make payment arrangements. I then did this and agreed upon. I made my first payment and they cut off my service and said I need to pay the reminder now If I want to restore the service. I mentioned I made arrangements that the reminder would be paid next week. They said that there's nothing they can do and will not restore it even with the urgency of needing my phone for login into my schooling for authentication purposes (so missing my deadlines of assignments), my fiancé stuck in Toronto because he now could not call me to let me know where he is to come get him and had no money on him for transportation (still unsure where he is) and emergency calls that could happen from my son's daycare. They do not care about their customers at all. In times of need, I have been with them for over 2 years and only experienced lies and false agreements. I would rate a 0 if I could.

I have nothing more to say than the title - I had decided not to use/install the SIM card they gave me, which meant not calling in to set up the line or activate the sim and they burned me. Actively looking to switch all services off of them. The agent had the nerve to ask me if I wanted to pay the $200 and have someone else use the SIM card to keep the line running - “why yes I would like to pay you 200 so that I can give the sim to someone who can pay you more money…”. Didn’t care about me and all I can do now is switch everything I have off of them.

I was never informed or told I was not able that there would be a 800 charge to cancel the phone. Service provider only tried to lengthen the time so it would cost more to leave. Miss an easy cancellation opportunity.

IF I COULD GIVE 0 STARS I WOULD!!! Please read: I tried to put an order in as a new customer - moving all of my services from Rogers (Internet, TV, Home Phone, 3 Mobility lines)... Not only was I on the line for 2 HOURS on Friday to set it all up but then when the rep and I agreed to finish the order on Saturday, I had to be on the line with him for another HOUR! We agreed on a plan and the rep was supposed to call me at 4 pm to put the order through - and guess what, I got ghosted. No call, nothing! So frustrating!!! To make matters worse, when I called in the next day to follow up, no one could track my order/the plans that we agreed on was completely lost!!! I had to spend 3 HOURS talking to a new sales rep to put an order in! It was insane! So... at this point, 5 HOURS of my life is gone.

This establishment provides amazing wifi BUT They lack greatly in various ways such as professionalism, respectful communication & effort. I think that although Bell Canada can be accommodating I do believe there are rough patches that they face on the job but they should always be more considerate.

Yesterday I had a Bell Canada internet technician to install the internet services in a condo building. After installed the modem in the room, the guy could not complete the job because he said there was something wrong before the modem. He had to check the line or relevant equipment at the top floor of the building, but the building office was closed on Sunday. He promised to come back or somebody else would come back today to fix it when the office was open in the morning. But noooobody showed for the job! This is for Queens University student to study online that relies on the internet service critically. After I called back to follow up the issue, they told me they need to set up another appointment on 3 days later! Very disappoint disappointed!

Here are few tips for the people who are going for Bell especially new immigrants, NEVER EVER GO FOR BELL. Worst customer service, just after your money, you will get charged over $200 even if you ask for billing history. No warnings for remaining data. You will get to know only once you have hundred of dollars over in billing. If you try to ask them about the situation their agents walk away or try to blackmail you like it will be on your credit history, you will be defaulter blahh blahh. I've paid over $1200 once I was new in Canada and that time I was hardly making $1100/month. Still remember that month how I survived financially. I was dying waiting to complete my term and switch to some other connection, after my term I still overcharged for 4 months, I asked them to send me the billing, and I was charged over $200 for that whether it was available online and no one told me about that.

Bell installed bundle package TV and Internet. Well I never got TV for 2 months and when I did get it they started overcharging by 20 bucks a months. 5 phone call and two months later and they are still failing to honor the contract. A nightmare of a company to deal with

I had previously used Rogers for my internet and phone service but the condo I had moved into only allowed me to use the services from Bell. Overall the service was good until I cancelled and returned the box with Canada Post. I received four phone calls from Bell since I returned the box accusing me of not returning it even after I provided my tracking number. Each person who phoned me told me to not pay the 200 something dollars they were trying to charge me. Today I was at work and received ANOTHER phone call in which I told the gentleman I could not talk at this moment. He then told me if I didn't speak with him he was my last phone call before creditors would come after me.

I called into Bell to see if I could get a better rate plan, since the company I work for has been with bell for a very long time and I have 5 active lines at bell. I was treated terribly, and the rep I was connected to refused to connect me to their supervisor or the locality department. All they offered was 55 dollars for 10gb. Whereas there were providers with appealing deals. As a client of bells I believe we deserve better.

They change your payment without any notification, bad customer services and very bad experience I had with them, I won't repeat the service with them ever never. I asked for my cancellation fees. They told me 570$ then when I did the cancellation they make it 1344 $. I called for payment arrangement and they kept on the line for hour and each department transfer you to another one and they don't listen to the request. Worst Experience ever.

To anyone reading this Avoid bell and their scams/hidden fees. Was on a phone with the most rude costumer service guy. His name was **. Had to cancel 3 lines I was overpaying. My contract ended and at the end they don't let you keep your phones. You still have to pay 300 per phone and your line fees would be the same. I tried to ask then why was I on contract for 3 years and overpaid for my plan now my contract is done my plan can't change, and yet you want me to pay 300 per phone if we want to keep the phone? I never had to pay anything after our contracts were done. Not sure who does their trainings but have never had a higher authority be as rude as Bell's. We've had phones with Rogers, Telus for years. By far their customer service is the best and would be glad to go back to them anytime now.

I had existing Internet connection and Bell customers services promised that they would give 10$ discount monthly on my internet bill if I signup for Bell Mobility. I transferred my two mobile service to Bell. When I receive the bill this month the 10$ monthly discount is not applied to my internet bill. When I called they seem not honoring the promise they made.

They owe me $ after cancelling an account and every time I call I get the runaround. The same guy has answered the phone all 3 times today and he keeps changing his 'name'.... His voice is obviously the exact same and he is terribly rude and disrespectful. He puts me on hold constantly and was laughing and talking to someone at one point not realizing that I was on the phone. I asked to complete a survey and was denied. I asked several times for a manager and was told there was none.... Where is all of my money going? HORRIBLE COMPANY - AVOID BELL!

I got 4 lines for my business in April 2021, within a week we found out that there are issue for reception in my whole area and house, complain to the department and they figure out that there is no tower in my area, so I want to return their services but they says pay for all 4 phones tabs and they can’t return these cause it took them to figure out more than a month that there is no tower in the area. I filled a complained to CRTC and after 2 months they get back to me and conclude that that can’t do anything about my issue even though they accept that I have an issue but according to them there is some grey areas. I tried to approach to the executive office and corresponded several personnel but no one so far seriously handle the problem.

This company is a complete rip off. Not to mention when you try to close out your services its like a bad break up and they start stalking you. I literally spent over 7.5 hrs. From 9:30am - after 4pm trying to port my number to a different provider. I was bounced from department to department and on numerous occasions the line was disconnected and I'd have to call back and start again. One of the reps from the "loyalty department " started to Interrogate me about my finances and how much I was going to pay with my current provider. Then offered me services for the same price but didn't have all that I needed. When I tried to decline she began to slander the other service provider. The whole ordeal was terrifying and uncomfortable.

Bell Canada are Thieves. I had one of the unlimited internet packages when I would get my bill it would not be for the agreed upon amount there would be huge charges with no explanation. I would call asking why my unlimited internet was twice the price and ask for a breakdown of my bill. Bell would mail me an amount owing statement with no breakdown. Each time I asked when I told them to send me a proper breakdown or cancel my account they put the mystery amounts in as "usage fees" adding random charges to unlimited internet makes it not unlimited. They would threaten to send you to collections if you did not pay the random charged they would add to your bill.

Customer with Bell for one year (Home Internet): they are crazy expensive, their customer service is essentially fraud, and the service provided is not even good. Service Review: I lost Wifi connections for entire days sometimes (required tech visits to fix 3 times), modem took 30-40 minutes to reboot every time and that did not even help (even though I went through 3 different modems). So I ended up wasting lot of time every time on the phone with technicians who would keep rebooting the modem as they didn't believe me when I warned them (which is fair, but by the 4th time you'd expect they make some note in the file or something).

Moved from Bell to another service provider recently. When new sim was inserted to in the phone, it asked for PIN to unlock the phone. Called Bell. They gave me a number that was incorrect so after 3 attempts it blocked the pin. Now it's asking for SIM PUK pin. Called bell, I got transferred from one department to another and finally told me to call new service provider to get it. Called them. They told me to use the sim in another phone to see if it work and it did. I call Bell again. No one wanted to to listen to this and keep insisting that I call Telus my new Service provider that it's problem with SIM.

I ordered Bell fibre internet a month ago, and the nightmare started ever after. First of all, the fibre internet is not stable, I keep getting disconnected from online gaming, never had the issue with DSL internet in the past. Other than the service, I started receiving SPAM phone calls almost every day, they all claimed to be Bell Promotions, trying to get me to sign up for other bell services, even after I requested to REMOVE my name and stop calling me, THEY JUST WONT STOP. I HAD TO CHANGE MY PHONE NUMBER BECAUSE OF THE NON STOP SPAMMING PHONE CALLS.

They suspended my account without any notification via text, call or email. My line and my wife’s is completely cut off. No service at all. No way for me to call them as both are cut off. So I used the chat live on Bell App to communicate with them. They said they can’t help me as it's a different department who handles reconnection. I told them that my line is cut off and no way for me to call them. We are in a small town where all communications is limited. They said I need to call them as that's the only way to reconnect my line. I waited for my wife who just finished her 12 hours duty as nurse to wake up then I went out to find a phone. Btw, the chat lasted almost 1 hour without any positive results. Then when I got the chance to connect with them, of course long wait on the phone, then an agent transferred me to the dept who handles my problem.

Bell internet is a good internet but today is second day that I lose signal. Yesterday I called them and they did nothing about it and today same thing happened.. terrible customer service. I have been asking to cancel or change time for update channel or IP but they said that's not the issue and they don't fix my problem. Now I'm leaving my home to close with Rogers. Bell sucks

They overcharged me 50 dollars in 2018 based on no factual evidence. When I was in the middle of a dispute, they sent collection agents! They destroyed my credit score for a money I did not owe. I finally the $ 50 paid but they refused to fix the damage done. HORRIBLE customer service, quality and ethics. Steer clear from those SOBs

Find their service unreliable and poor. You're given different dates for service (technical support). They don't show accountability even when you prove it's their error. They don't offer compensation and when they finally give you compensation after a long discussion, they still claim no responsibility and claim "it's a courtesy". You don't get what you pay for and they are one of the most expensive for what they offer.

Poor service to small business as it relates to internet. Disconnected my internet without contacting me because the phone is on a separate account and wasn't paid. Not notified before disconnection was done. Because they have different accounts for each service, the phone service (which I don't use) was not paid and they did not call me to say that they were disconnecting the lines. When they disconnected the phone lines, they also disconnected the internet service which was has been paid in full and on time.

I will not recommend the service of Bell to anyone. They taunted us with their Student Service and Charged me a 400$ deposit falsely. Since it was a student account they couldn't find the money, even though I had my bank charges send over TWICE! It took them more than 5 weeks until I got charged back due to an internal error when they set up my account as a normal account first and upgraded it to an student account. I lost about 20+ hours on the phone and disputes with the Customer Service and the Bank. I also got a wrong advice before cancelling, resulting in another payment of 49$. They lost my modem return reference code and I got late charges, took another 2 month until the modem was found and got another bill of nearly 200$ for nothing. I would have saved money on every other service. Do not go to Bell!

I have been a customer ever since they started their service and they used to be great on service. Not anymore. They now want to charge to repair equipment you rent from them as if you own it. Why?? This equipment is theirs. I didn’t buy it and therefore if their equipment breaks they should repair or replace it at their expense. I pay $190 a month to rent their equipment and service but they want me to pay to repair their faulty equipment?? I don’t think so. Time to switch providers I guess.

I have been customer of Bell more than 7 years.. And they have been checking and reporting payments on my credit score for a while. Noticed when my bank check my credit to get a mortgage approval.. Unfortunately they are being more than 1 year doing me this reporting due payments already paid, good thing I have all in file, so I can take Them to court.. Careful guys with this big corporation like bell.. They are the reason so many people get financial problems, credit check, over payments, fees etc.. I am one of them.

I have been a Bell customer for 20+ years. Recently added a TV plan to lower my home internet and phone bill (strange but true). The 2 bills come from 2 entities Bell Canada and Bell Aliant. As if your phone bill wasn't confusing enough. Got several automated calls from "Bell" according to my call display. Each time nobody, not even a robot was on the other line. Just received a collections letter. Sorting it out now. Prices are high, communication is poor, we need more competition in this sector.

Cancelled Crave TV from Bell Media on the day it was to be renewed after trying it for a year. But I was charged for a full year and can not get a refund because I didn’t cancel before subscription renewal date. First, any other subscription notifies you when your renewal is coming, second most subscriptions allow you to cancel and be refunded from date of cancellation. The way Bell Media quietly renews and refuses to refund cancellations is theft. I was told I should have read my agreement. I was considering other Bell products for internet and phone but after this experience I can’t trust that they are an honest corporation to do business with. I will never give Bell Media my money again.

4 hours of getting tossed around agents who have no idea what they're talking about and just blatantly lied to with no resolution besides hanging up when I'm mid sentence or whole being transferred to a new agent.

My contract with Bell (biz phone and internet) expired in August 2021 which I remembered vaguely. My belief was that I will be notified of my service ending/terminating and that I had a choice of continuing to have service or disconnect. I called Bell on November 29/2021 and spoke with Victor aka Vincent as per supervisor Dave who called me later. Dave informed me that I am under contract with Bell that expires sometime in 2024 to which I do not agree. Dave said: it doesn't matter because by not replying to their email on June2/2021 I automatically agreed to 3 years contract with them which is 100% absurd.

Well my fiance has been a customer for roughly 15 years I'm under his account and our son's phone as well. That means nothing to Bell Mobility. I broke my phone end of July. My contract was over Oct.. I owed $450 to get out of rest of my contract and phone was paid off. I have paid the monthly protection fee every month. So with that protection plan almost full term of my phone was well over $400. When asked what it covered well definitely was not the screen apparently. I needed to send it away and it would be the cheapest $230 to fix it. Now the problem was trying to move at that time unexpectedly. I did not have extra money to do anything at that moment.

We used Bell phone with limited issues and hadn't needed any service support. When we added service to our system there was an error on their end that basically cancelled our phone line. Mistakes do happen BUT it was the lack of support for a mistake on their end that was frustrating. As a small business where people call to make appointments not having a phone is extremely problematic. In one month we had around a full week with no phone. We had to call frequently contact on social media, for anything to be done and even then it took a couple days. We changed our service and got stuck with a large contract cancellation bill for services that they were not providing us with and terrible customer care.