Bell Canada Reviews

DSL is not fiber. Stop marketing DSL to fibe to try to trick old people/county dwellers into buying your garbage 10 mbps internet. It's absolutely ridiculous. Only get Bell internet if it's offering 100 mbps or higher. If not get starlink because 89$ for 10 mbps internet is atrocious and a scam.

Bell prepaid phone plan sucks.... they prorated and also charged 60 cents a minute for call.... 15 dollars were used quickly and I was under the impression that I bought 100 minutes.... DO NOT USE BELL PREPAID Mobility.

The Worst Experience with Customer Service for my Phone. Was with Bell 17 Years ago and had bad experience (With him etc internet). Decided last year to go back with Bell only for my mobile phone. Bought my New phone at Yonge Collage store (near Collage Park). I haven’t had good service, couldn’t connect anywhere, low service line. Went in store to solve the problem, both guys (employees) very rude very unprofessional. Called Bell, another Lady (customer service) there trying to explain her everything, she keep saying, "can’t hear you", asking me same question 4 time. Trying to explain that’s the reason I’m having problems with Bell, bad connection.

Wish I could give no stars. Constantly trespassing and installing stuff on people's houses even after being told we don't want Bell. Then they do an amazing install to the neighbours house, wire ran through a tree top.

The Bell technician was highly skilled and pleasant. He hooked up my internet, phone and cable for me and made sure everything worked before leaving. I will deal with only bell from now on. Important to know ask for professional installation when you order your products. They will charge 150 dollars but it's worth it. The bell technician even rewired one of my circuits so I would have a phone jack in the living room of my apartment. What a difference from Rogers service technician which wasn't able to get anything to work except the internet. Rogers had a back issue that needed three days to resolve. Needless to say I cancelled rogers and switched to bell.

Ongoing problem for 6 months. Put Bell service phone and internet on temporary suspension for the winter time at the cottage location. Every month for 5 moths kept getting billing for internet only. Customer service gave credit to cover billing but did not solve problem. On the 5 month internet billing solved but started getting billing for cottage phone that was sill on suspension. Finally when re-activation was to start the phone was not in service. Was on a phone for over an hour with 3 different people to activate cottage phone. One more issue and time to terminate bell.

After very poor quality service with Bell I cancelled my subscription and went with another provider at the end of January 2024. The new provider contacted Bell informing them that their services were no longer required. Bell kept contacting me asking me if I was certain that I wanted to cancel. Finally they accepted and cancelled phone, TV and Internet. I received a prepaid label from Bell to return their equipment. I packed their equipment carefully and took it to the Post Office. It was mailed by Expedited Mail and they received the parcel on the 5th of February with signature. WHY THEY DON'T WANT YOU TO RETURN THEIR EQUIPMENT TO A BELL STORE?

I had the worst experience with custumer service. Rogers is 10 times better. I would never purchase a wifi modem or any other service from them again. The representatives did NOTHING and wasted hours and hours of my time. Then after dealing with them I went in person to sort the issue and was treated horribly and with the utmost disrespect and condescending attitude. In fact he referred to me as green (the colour of my shirt) and mocked me with his coworker. If I could give negative stars I would.

Terrible. I have been waiting for almost 3 weeks for them to come set up wifi on my place, they came to pass the wires and didn’t put the box. They said they would come Sunday morning and anyone showed up, I call them again and they said only for Tuesday. I work with wifi, I’m losing money, using my data and they don’t care. It’s absolutely ridiculous and disgusting.

The owner of this company should be the luckiest person in the world. I have enterprise service with them and unfortunately there is 5 yrs term. The application does not function properly as every single month I pay the balance online and still it shows outstanding balance even. I had pre-aurthorised payment and the system was not able to take the fees and there was due balance and I needed to call the support center. The support people gives you different information if you talk with agents each of them will give you different information. Overall, if you want pay and buy a prolong headache don't miss this opportunity. Otherwise, stay away from this company and do a favor to your friends and family by keeping them away from this company

I would give them less than 1 but it seems I cannot. Worst customer service and worst cell service on any carrier. I will.be switching soon and never coming back. Sure hope this deters a lot of people from a horrible company.

I have a very bad experience with Bell. They allowed you to exceeds the maximum data in your plan only for 300 megabyte and then charge you for 50 extra dollars while my whole plan is 45 dollars for 30 gigabyte data. I called customer service and they supposed to adjust it for me after 2 months but they did not. I DO NOT recommend bell at all.

While the service was decent, but when I went in to cancel it was ‘oh I see you’ve been over paying for an older service… we’ll update it’. Thanks but then why not inform me when cost and service changes occur? Calling to cancel change anything is is waiting on a call to get transferred three times to someone else and given a sales pitch for stuff I don’t want. Then after finally canceling and returning the router I get charged $230 for the router I returned to the store. That means another runaround call to Bell and luckily I had the reference number for the returned equipment. Seems internal communication is an issue or perhaps a scheme to squeeze out a few more $ from waiting 2 months when hopefully you’ve lost the return number so they can charge you another $200. Other service providers are much better in their customer service. Bell is terrible.

Terrible customer service! I have services at my seasonal camp and they reconnected me a month early and will not fix my bill! I'm beyond upset and will never use Bell Canada again! I explained I don't have power yet and they still will not do anything to fix this! Beyond upset!

After being with Bell for over 30 years and just recently having all my Bell Fibe equipment replaced there is a problem 3 nights in a row with the new equipment. I was on the phone with Tech support for hours on end 3 nights in a row and was put on hold again to wait for a supervisor and after more than an hour tonight I gave up. Bell doesn't care about its customers and will only come to my house and replace the faulty boxes they supplied after I agree to pay a $75 charge. BUYER BE AWARE, Bell does not care about their long standing customers and don't stand behind their equipment and services. Go to another provider before getting yourself in so deep as I have with home phone, internet and Fibe TV. Plus when you call them for a technical problem they automatically switch you to on line billing even though I have told them many times that if they can't send me a paper bill I'm not not going to keep their services in my home. Despicable service!

By far the most unprofessional customer service experience I have had. If I could stretch the 5 star rating scale to go negative, I would. I despise this company's business practices with every fiber of my being. I didn't believe the other reviews until I experienced it first hand. I would rather be phoneless, and Internet-less, than to do business with a company so unprofessional as Bell Canada. This organization is an absolute disgrace for this country.

Pathetic service. I am without internet since 24 hrs. The technician ruined everything. He had no idea what the issue was and I am without internet. Very bad service. There is nobody to rectify the problem due to Sunday. No I will be without internet for more than 48 hrs.

I honestly will not come back to Bell again. Their service is poor and bad customer skills, very slow at doing things and will make you wait for weeks for a service you fully pay for, they care more about sales that helping a customer solve their problems.. I would not recommend them at all.

Horrid service! I have internet and TV with Bell. Called on Apr 05 to have Crave added to my package. Spent about 4-5 hours on the phone over the course of 2 days. Told them I wanted it, they signed me up, and I never had access to Crave. I kept calling back and was informed that it was all good on their end, maybe give it more time. This was after talking to multiple service people (Customer Service, Tech Support). Finally after hours of Bell not being able to provide me access to a Bell offer, I advised them that I no longer wanted Crave through Bell and would, instead, be getting Crave through Prime Video.

I’m a maintenance person for a large food court in Burlington, Ont. We lost internet & TV service for our customers. Bell Tech Balli helped me fix the complex problems. Most strongly recommended. Well done!!

Well Bell Canada your system sucks. All I wanted to do was add a cell to our corporate account. You have our store phone system and host multiple websites for us. I just ran the battery out of two V-tech phones trying to spend money with you and nothing but brick walls and no further ahead than when I started this journey. Shameful!

If Bell can train their agent that goes house to house. They don't need to knock that loud as if they own the place. Doorbell is enough and if they can respect the owner when we said thank. They should just leave. They are so persistent that it comes rude already.

Our bill was 189.22 APRIL 2023 now it’s 253.03 in just one year. Contacted by Videotron and offered basically the same package minus Hollywood Suite but gain Crave tv for 197.00. Bell says they cannot do this even though we’ve been a customer for 8 years. We are only asking to match. If you calculate the hike that’s close to 34% increase in less than a year, I know we had some promos but this is ridiculous. The service department is good but their hands are tied to match prices and this is not good. Unfortunately we are going to have to go with videotron. I would expect better treatment for long time loyal customers who never missed a payment. I guess loyalty goes only one way.

We have been with Bell for many years. We currently have 4 cell phone lines with them. We looked at purchasing a new phone back in October. We were not receiving it and my husband kept following up on the status. Come January, we contacted Bell again as we still didn’t receive our purchased cell phone. They advised us the order was cancelled and couldn’t provide a reason. We ended up purchasing our phone from Best Buy. We are now trying to add a line to an existing cell phone. After spending way too much time in the phone with an agent, she transferred me to another agent for an approval process. The process was approved and the agent told me the previous agent would call me back. They could not provide me with an ETA?!?!

I moved from Bell to Public Mobile with my phone then a week later tried to move my partner's phone from bell to public mobile. That phone got all screwed up by bell transferring the sim card to be unsecured. I think that's the right terminology. We tried getting this fixed thru bell, they said it was Public mobile's problem back and forth. It went for 2 weeks getting nowhere. Finally just went to another cell provider. Now I have been getting different collection agencies trying to collect from me. Keep in mind Our 2 phones have not been on bell for 2 years. Bell blocks my download proof

This company has the absolute worst service ever. No phone customer service that can resolve issues.. just mess it up totally. Today was a disaster trying to deal with an incompetent woman who totally messed up all our services. Wish we could give below zero stars for this garbage company. They ask you the same stupid questions over & over then blame the issue on the customer. Then wanted to charge us $75. Forget firing all the competent News Reporters, get rid of these absolute idiots!!!

It will be one year this May that I have utilized your service. I'm completely dissatisfied and extremely disappointed. This company has the most atrocious customer service. Employees are very rude and condescending. Their service is garbage. I have brand new devices and no matter where I am my service is constantly being disrupted! And despite the fact of being locked into a 2 year contract, my monthly bills for both residential services as well as my cell phone have gone up by almost $7.00 each. Now this awful company has decided there will be another increase come July!!! The greed is unbelievable!!! This company does not even report your monthly payments to any credit bureau, so there is absolutely no benefits to acquiring their internet and cable services. I will highly recommend avoiding this company at all costs!!!! Once my term is up, I will be switching back to a more respectable provider like Roger's Cable!!!

I canceled my internet with Bell two days ago. Since then they've called me 6 times and e-mailed me 4 times. I keep asking them to stop contacting me but they refuse to. I ask to speak to a supervisor but they won't let me because I don't have a valid account number (because I canceled two days ago). They're worse than a stalker x-partner. The most recent call was silent for about 10 seconds followed by them hanging up on me. They're harassing me for leaving them and I just want it to stop.

I want to share unpleased experience with Bell Customer service. I called to cancel my service. one customer service lady told me I can not cancel my service since the next day and I have to wait till the end date of billing cycle to cancel. I replied this way violates Canadian law and I want to talk with her manager. She told me to hold on the line but she immediately cut off the phone. I have to call again and speak with another Customer service staff. At this time, the customer service staff smoothly cancel my service at the next day.

My partner and I spent 7 hours over 8 months trying to cancel our satellite TV account. Each time we were told it was cancelled only to be billed the following month. It has still not been resolved and all previous correspondence linked to my file no longer exists so they are not willing to credit the account. I am at the point where I just want it to end it and they can keep the several hundred dollars owed. This is my first negative review of any business.

Warning ⚠️. When you active new line even it's $40/month plan bringing your own device. They do hard inquiry on your credit check that will impact your credit score without your consent. Very bad service and attitude.

I was with Bell for over 10 years and wanted to get a better price. I call 3 different times and talked to loyalty and customer solutions department. My issue was not resolved (Spending a lot of time on hold and being transferred). I went to a different company for 15$ less and now have almost 7 times more data. It was a pain in the butt to move companies but well worth it. I am now considering moving my husband over as well. The worst part was bell called the next day to offer me a better deal... Are they kidding me... I was pissed off... Why couldn't they offer that deal the 3 times I called before. Even if the service was free I would go back to that company. Worst customer service ever.

Worse company ever. So unorganized. Don't care about customer. They cut our service without notice to install the new fiber. No call or email. Once we called they said they would come. They canceled and rescheduled. Once they rescheduled they called me again to say the appointment was in March when we were April. I told them no they just confirmed April 5th for April 6th. They rescheduled for the 6th. No show. I called. They said they never had an appointment for me. They rescheduled for the following Monday. No show. I call again. They said I didn't have an appointment in the system, only for March and they will reschedule for tomorrow.

Bell kept billing me for services months after I am no longer with them. I don't have any profile with them and nothing left to pay, they tell me each month everything is solved and it won't happen again but it keeps happening and I have to lose hours on phone each month. I will probably have to cancel my credit card because of that if I want that to stop.

Working with Trevor at the Upper Canada Mall was one of the best experiences with Bell. Trevor helped me select a new phone (he actually recommended a cheaper one) and helped switch from my old iPhone to the newer one. So patient and detailed. Just a knowledgeable guy. I called for a follow up question and I could not believe that after store hours the manager Lorenzo called apologizing for being later in the day to help me out. Terrific customer service. These two employees could teach a lot of customer service staff in Bell how to get it right. Treat these two well as they are excellent!

So bad experience and big wrong. Decided move to Bell. Middle of contract increase prices without information and consents. After complain more than 50 time called. Said, "We allowed to increase without consent. This is our policy." This is robbery and stealing my money.

Tried to switch to Bell twice in 4-months. Both times I had to cancel order due to poor customer service and obnoxious technical team who misbehaves. Seems technical group runs bell. Bell has no control over its technical team. Their technicians are willing to use abusive language. Their abusive language is faster than its internet speed. Bell does not honor its commitment for installation appointments. Do not bring bell into your home.

Worst phone company ever, don’t go with Bell. They are scammers. Someone had call the Bell company, asked them to shut off my phone and they did without my permission without verification that it was me and now it’s been a week and they still haven’t turned back my phone even after I asked them multiple times. They do this for money, they are scammers. Do not go with them.

This company prides itself in attracting customers with great pricing and good products only to nickel and dime them to death afterwards. I have TV, internet and VOIP telephone services with them and out of 11 months, they billed me incorrectly 8 months therefore I constantly have to call them to adjust my bill and remove these mysterious additional charges or increases. It is frustrating to no end! Do yourself a favour and never deal with this crooked, sick and twisted organization no matter how good it looks. There is a special place in hell for this company! Bell you suck, I can’t wait to divorce you for ever!

I was a loyal patron of Bell for what seemed like an eternity. However, my patience finally ran out, leading me to terminate my services in November. Let me tell you, it was a saga of never-ending frustration. Firstly, let's talk about the bills. They were about as stable as a house of cards in a hurricane. Every month, without fail, they'd swing wildly without any coherent explanation. And if that wasn't bad enough, it meant I had to carve out precious time from my hectic schedule to engage in the infuriating ritual of contacting a representative who seemed to be operating in an alternate reality. Despite my repeated attempts, the issues persisted like a stubborn stain.

I brought my new iPhone into Bell in Richmond Center BC and was greeted promptly by manager. He helped me by finishing the setup of my new iPhone. Very personable. 5 stars for sure. Thank you for your patience!

I ordered a phone on March 10. They took a deposit. I keep on calling for weeks. Every time I get transferred to different Departments. I think I spoke to every employee there. (HORRIBLE) THEY keep you on phone for hours then hang up. I'm on hold for the 12th time as I write this review. It will probably disconnect while I Wait. Been trying to fix this for weeks. They claim they never got my deposit. My credit card statement says different. No one knows anything there. Still on hold FYI 54 min and counting. Earlier was 1hr 32 min then they hung up. Horrible.

Several errors in my contract, my address and the service I was suppose to receive. Then I ended up not even receiving the requested service indicated in my contract. Yet a bill shows on my Bell portal indicating amount payable of two months of a service I have never received.

I was with Bell in 2014. Their service was terrible. The wait on the phone is always an Hour. I gave up with them and switched to Videotron with a new number. I refused to pay the bill because the phone didn't work. They harassed me and had a collection person call me. I told them I would not pay. Bell went after my credit score. Videotron is excellent in every way.

Scam artist who don't care about their customers. Please sign this petition if you had a similar experience. I feel disrespected, and ripped off and if it were possible to give them less than one star I would.

Don’t use Bell. This is scam. They use to charge me 45$ for monthly bills but now they charge me for $421.25 for this month fee. I’ll never used Bell again. I’ll tell all my family about what they did to me this month. They tryna steal my money and am just young.

I had a very bad experience with Bell Mobile, I travelled abroad, didn’t activate any roaming service, actually as usual soon I get to a destination I turn on the plane mode and double check the roaming is off. And yet they charged me for roaming calls which in any moment I used it. In fact I had another cell with local number where I was. The representative was very rude, insisted that I did used the phone which even in my account it’s clearly was no usage there. They are scammers, I feel robbed and disrespected by their employee. I decided to cancel the service with them, and never again want to deal with Bell Canada.

Beware that Bell starts your activation when they activate the Sim card. Then they follow up with a bill two weeks later! The service should start when the Sim card is activated on your phone! Terrible customer support.

1/10 - I would avoid Bell. After 3 different calls to get the account set up, and after asking every customer service agent to stop trying to upsell me on everything, TV, Mobility, Cable, home phone (who uses these anymore). I finally got a technician out. 5/10 - First Technician - I was not home and I had the property manager let him in the unit. He did leave me his number for any questions. When I noticed the ethernet boxes in my unit which are suppose to be available for both Bell and Rogers customers not working I called him back he tried to help, but said another tech will need to come out.

My internet went offline 3rd Feb to 23 February. I was away for the duration. Couldn't call Bell cause I switched sim card. Had to put back my Canadian sim card fido in order to speak with bell rep. She said there was nothing she could do if I wasn't front my computer. I has d this happen before and they were able to do reset from within, her product knowledge very poor. I called in 27 Feb. Spoke with Adrian retention. He credited me for 21 days, and went straight to selling me bell products.

I have a phone line that is never used. I called to cancel and they told me there is a $500 charge to cancel. They said they can reduce the monthly to $51. I said fine; then they said it would renew my ‘contract’ for 3 years. How can they possibly get away with this?

WFUL!!! Made me pay $600+ for a mistake they made, took months of battling to get the money back, and sold me a watch confirming it would work without my phone when they actually don't have a plan that supports standalone!!! Spent hours on the phone with them for nothing, and want me to pay (again...) $600+ to cancel everything I have with them when their part of the contract has not been respected! WORST SUPPLIER EVER!

Bell keeps sending my Dad who is 90 that they want to do paperless billing. I had this discussion with them 2 years or so ago and to expect or demand any customer let alone a 90 year old to do paperless billing is not reasonable. It serves them but not their customers. I have been sitting on hold with a communications company for over half an hour to talk to them about this and I am tired of being the inconvenienced customer for a huge so called communications company. For a communications company they stink at communicating.

It all started with Bell salesperson who is insisting that their internet is superior, I told him that I had a problem two years prior with their internet, he insisted that it has improved since and said that I can cancel, no obligation if it’s not to my expectation. The day it got hooked up I realized I had same problem I was having two years ago. Toshiba laptops can’t find my home network, after two days trying to resolve the issue they finally told it is not compatible and I have to buy external modem for the laptops. Canceling was another painful experience and I had to give up my home phone that I’ve had for 25 years. I am really mad at the salesman and his manager who tricked me into switching a week and half of agony.

They shut phone down even if your bill hasn't reached the due date yet. They harass you with emails and texts if you are even 20 dollars in the arrears and that's after they send emails indicating you have till a certain date to pay but still shut you off 4 to 5 days prior the notice. They do not honor the contract at all and change things as they go and there is never a supervisor to talk to. Plus they raise your rates without notice. Bell Canada...scam artists.

I have been misled (lied to) twice, first from a Bell rep coming to my door promoting the newly Bell fiber that was installed in my area. Secondly from Bell mobility EPP rewards after requesting a plan change and better price. The first instance was for the Bell TV App for $10 for 450 channels and then with a Bell mobility plan with was a promised discount monthly but turned out to be a one time thing. Bell needs to stop this practice and be punished for their deceit.

Month after month same issue of overbilling and the customer service is saying will adjust the payment next month but nothing is done. Worst mobility company ever seen in my life. I will not buy any service from this Bell company. I got exhausted by calling the customer service month after month but no use. They say it will solved next billing cycle but it's not done. I don't know whom to call and what to do in this regards.

Very poor call center support. Excellent field technicians. He found fiber disconnected from BELL hub on another street. Phone support insisted for 2 hours to mail modem replacement and asked $75 house call repair. I told them repeatedly fiber error displayed and asked for supervisor. He found wrong serial number recorded, then finally booked field tech to our house for free. All ended well due to field tech, but phone support was a struggle.

Bell called me and offered some TV program. I rejected the offer. But few hour later, I received the email from Bell. The email said I ordered the TV program (Order # **), I rejected the offer but Bell just ordered it without my permission. Bell deceived their customer. I don't know how Bell do the business like this. I was really disappointed with Bell.

Bell Canada are known for having the worst service department in their respective business. I left Bell Canada 5 years ago due to a wire that was hanging across the road. Myself and neighbors living on the street contacted Bell to request an urgent service call. School buses run down this street and we had to tie a red cloth on the wire to alert vehicles. It took Bell Canada 4 days to fix it. I came back to Bell Canada to take advantage of their new Fibe Services. I placed an order 3 days ago for some products. I was told it would be delivered the next day. I waited around all day and it didn't come. I called and was told it would arrive the following day again. I waited around and again it didn't come. I called again and spoke with a manager who told me it would be 3-5 business days. I was obviously not happy.

There is only one rep that knows her stuff inside out and that’s Jackie at Amherst Centre Mall! If she can’t meet your needs or fix your issues no one can! This woman goes above and beyond to help her customers out! I’ve been going to her for years now and she never disappoints! She’s so knowledgeable and friendly and has awesome skills in dealing with the public! HIGHLY RECOMMENDED!! Trust me! She is a tech gem!!! Kurt **

We came to Australia for 40 days. We bought a monthly plan initially, but close to the 30 days in the country we received a reminder to extend the plan. We were unable to download the app or do it on line. So we came to the shop and the shop assistant suggested a $40 plan for unlimited calls and 2.5G of data. We purchased two vouchers $15 & $25 and activated them.

We took advantage of the Bell Fibe offer about a year ago. They lure you with a dollar savings from your existing service and promise you a better service. The Installation of the connection was poorly done and the TV service is poor. It’s been one problem after another. Our complaints have been from week one, but Bell doesn’t seem to care. We’ll be calling one more time, then consider returning to our previous provider.

The review isn't for the agent. He's just the mouthpiece reading the script. But to have your equipment fail, and charge us to repair it is a masterful con. Good job pulling it off. Pay monthly for our service, but when our bad tech fails, pay for that also. Like getting a warranty on an appliance, calling out a tech when it breaks, and then being charged for the tech, even though you bought a warranty. Also a fantastic job on with the ageism. I'm an old man who knows next to nothing about technology. So when I don't understand enough to troubleshoot my own problem, I get the privilege of paying for help for a service that I already pay out the nose for. 0/10. Would not recommend

Tried to sign up and they suspended my phone plan without letting me know. I called back and they said they tried to reach me at my Bell number….that they had suspended. 2 more calls and a visit to the store later they still couldn’t activate it because they just kept forgetting to tell me what I needed to provide them to activate my account. There was never a supervisor available for me to speak to and agents were useless and couldn’t care less. Avoid Bell at all costs.

I feel like I got cheated, I am with Bell. Switched from Rogers to Bell recently and was clearly told from bell chat platform that I have 1000 international minutes then I started using the international minutes. But I was not aware that I was being charged in the background. I had very bad customer support in terms of giving the clear information. I would like to give less than 0 rating but I can choose only 1 as the least. Customer support is also rude while talking, not at all supportive and informative. #bewareOfBell I am feeling bad now why I switched from Rogers. I will go to Rogers very soon.

I ordered a phone on Dec 12 2023 and still not delivered and been waiting since Dec 20th for them to cancel the order and still can’t get a replacement phone. I have called multiple times and keep getting empty promises. Not very happy at all.

When I moved my new small small business to a new location I also moved my security system. Upon installation the technician admitted that the internet portion of the service was not strong enough to support the camera system. He agreed that I should have no problem canceling the contract as they could not fulfill said contract. Customer service however disagreed and insisted I was to pay out the remainder of the contract. After some discussion they managed to reduce the amount by 50% however it was still approx $1200. Upon refusing to pay as they were unable to fulfill their part of the contract they have now destroyed my credit rating.

They marked it as a missed payment and they are refusing to correct it. I understand that people make mistakes. This is ridiculous because it affects my credit report. I have filed three complaints with the Better business bureau and nothing has happened.

Really, can not think this kind of thing should happen. Have service appt 1 to 5 pm, nobody showed up here in Halifax. Nobody called, texted, or emailed. Called Bell Customer service at 5 pm, the agent could see I had been scheduled in between 1 and 5 pm today. She checked with their 'dispatch' and she told me they told her they couldn't make it. Geez. Cannot believe they didn't even phone me to let me know. I just signed up for their phone service, as well. I'm really feeling quite nauseated, what have I got myself into.

We just had the best home Bell Experience. JORDAN B was helpful.... from the start to the end...If you're so lucky to have this man you will be in good hands (Fort Erie). He even tried to get us a better rate at the end of it. He set up all 3 TVs with our remotes, etc.

When trying to transfer services for 3 Cellphones from other provider to Bell, I was informed that they could not create an account for me because I was owing them $92. After calling them and inquiring about the issue, they told me it was a balance from 2 years back when I cancelled my services with them to transfer to another provider. The account number they mentioned was different to the one I had in the past. I explained to them that the last Bill I received from them two months after the transfer showed a balance of $0.

Worst service. They charged extra fees means with late fee for restore your account have to pay extra $100. It doesn’t make any sense. Nobody have extra money to pay like this. Have to inform before you have services like this. I never want to connect with Bell! Never ever. Zero services, zero star.

Bell Canada 2023. I was approached by a Bell Rep. (door to door) on February 27, 2023. At the time I was having trouble with my previous provider concerning download speed and buffering of tv programs I was trying to watch. The Bell Canada offer for 3 services (Internet, Fibe TV & Home phone) including a new customer promotional $ 200. Gift Card seemed attractive.

Terrible experience! since June 2023, Security deposit wasn’t received and Bell send me an email it was cashed on. Call center agents are not effective saying different stories and answers whenever I follow my issue. Salesman just selling and take security deposit and let the customer to suffer following to take back the refund. I can’t wait to end the contract in this company!

Super expensive, trash customer service and crappy connection. Can't wait for my contract to end. Bell been ripping off Canadians since day one. No matter how many times you call in or go to a store don't expect things to change, rotten at the top.

The internet service is horrible and not reliable. Booked twice appointments for installation, nobody come for the service. First time and second time, I called to confirm and email received the confirmation for the installation appointment. Still no one to show up. So disappointed for the service. Never choose the Bell company.

Trying to cancel account because I will be out of the country for the next six months. Three phone calls later I was put on hold for over half hour. When I explained that I wanted to cancel my account they hung up on me.

My mobile services keep getting suspended like it doesn’t mean anything to them. I make frequent payments to the part I’m not even able to follow how much I have spent, my amount due literally say zero, but I am still suspended and no one is doing anything about it, they say I have to pay more money that an outstanding bill exist but it’s not on the mobile app. Due to this I have lost so much business and money I can’t even start.

Spoke to bell representatives three times in one week about the same billing issue. Was told the issue was taken care of. But nothing was done. Promises. Promises. Horrible service, I will be looking for a new provider.

I had terrible experience with Bell billing department, I am owed a credit and Bell will not pay up. Never ever will I do business with Bell again and never will I recommend Bell to anyone, never. 0 out 5 stars.

Knowing just recently that Bell is the parent company of the Source and after seeing full negligence in dealing with this complaint and giving ample chances for the Source management team to interfere, which it seems doesn't care, I thought Bell management would be more keen to save their sister company and consequently their reputation, especially since I had a fairly good long history dealing with Bell products. The case background is listed below, and that has been sent to the source team with no response.

Been a Bell Canada client for over 10 years - an expectation is that an organization like Bell should be enabling other businesses and not be self-centred in its operations. Or how do we explain Bell removing its Travel Pass (- which lets you roam your services using your own subscribed minutes and data) and now replacing with a daily Roaming charge so they can extract more money from their subscribers. For Bell Canada it should not be "Live and let die" but "Live and let live and grow". True giving back begins with people that are Primary Contributors to your growth and wealth - Your Subscriber base.

My internet is frequently interrupted and Bell does nothing to resolve it, neither pays me back for days without service. Awful service and irresponsible company! My kids lost their online math credit which costs us $60 an hour today due to internet service disconnection. I lost half a day of work and after spending 2 full hours with bell they only dispatched a technician for tomorrow night so we will lose another day of business and work! When asked for compensation they shut down the call.

I’ve been a customer for over 7 years and have always had bad service and awful customer service often. I didn’t understand a word of what they were saying and had to call many times to find someone who can help me. I finally decided to cancel my service then they offered me a better service and I decided to take a last chance with Bell. They’ve sent me a confirmation and told me I’ll have my service going yet they canceled my service and when I called and begged to reactivate my service and provided them with the email they sent they didn’t do anything and told me I had to wait for 48 hours when my job is online. I finally canceled and don’t recommend Bell Canada not even to my enemies.

I have been a client of Bell Canada for over 20 years. I am sure that I have called and complained but I have never stopped paying for every single thing that they suggested that I pay for to improve my service. They have to be the worst company in Canada. Their customer service is terrible, their product is horrible and they are advertising Bell Fibe as though they’ve invented something new-it is worse than everything else they’ve had before it.

It's astonishing that this is the level of service that a big corporate company in Canada provides. The agents have a very poor grasp of the English language. The majority of my conversations sound like they are reading purely from script. I am often guiding the conversation trying to make suggestions as to what the issues are. They know nothing, it's ridiculous. Can't wait for my contract to expire so I can get a different provider. What a total disappointment.

Not only are their employees incompetent, but their products are also extremely incompetent. They have no guarantee that you will not get faulty products. Very disappointing as a company, shame on them.

Bell lies to their customers and does not fix on going issues properly to avoid repeat calls. Then when the reset calls come in they make you wait for service, don’t bother to show up for the appointment they set then make you wait more.

Worst service ever. Seriously never gonna suggest anyone to switch to this network. I switched to Bell thinking that it is the biggest network provider but I was wrong. First of all network issue is a big deal, where I live I am hardly able to make a call without getting it being disconnected. 2nd big issue they don't provide good data plans for the customers who are in contract with them, even though they are providing like 125gb data in 65 dollars but I am not able to change my plan to it. I am paying like 75 dollars for just 40gb and I think that's not a fair deal.

I have been with Bell for a number of years. My 4K box is outdated and I cannot get certain apps. I called and they offered me a new one but I would have to pay $50.00 for shipping. I refused and they then offered me a new package (tv, internet & phone). The new package would waive my shipping fee, reduce my tv bill and increase my internet bill making the overall cost the same as it is today. What they do not tell you is the new package has limited time savings and in 12 months the cost goes up by $10 and in 24 months it goes up by another $20. They have no loyalty to existing customers. If you are a new customer you would pay half of what existing customers pay and after 12 months they increase the bill by 60-70%. If you complain they say “sorry you feel that way”. The government should not allow two or three companies to have a monopoly.

I am moving to be with my wife who has Alzheimer’s, she has moved to her home country to be close to her family & friends so I sold my house and requested a cut off date on closing, Bell shut off all my services before that date so I have nothing and being disabled & have terminal cancer & alone I think that is the worst thing they could do, I guess they don’t care, it’s all about money.

Called to ask to have our internet bill reduced as the winter bills are becoming a burden. Customer service rep spent the next 15 minutes trying to sell me an upgraded and much more expensive package, despite me explaining several times we're trying to save money. Found a cheaper, and local provider who I'll be switching to next Tuesday. Experience left such a bad taste with Bell, when my cell contract is up, I won't be renewing with them.

They don't care about their customers at all. Charged me for data usage when the mobile data was turned off on the phone several months. I'm convinced they just throw charges on bills hoping people won't notice. Will never use their services again. Still waiting on full service across Nova Scotia that they promised years ago!

Worst company I have ever used. They actually just openly hate their customers. Constant problems. They never try and fix. Only band aid solutions. Every customer service rep is rude, incompetent and stupid somehow like it’s part of the job requirements.

Horrible customer service! They picked up my phone and let me wait 55 minute! Worst company ever! Don't go to BELL!!!! They always want to provide you with a bundle of services! And the deal is very bad! Never use Bell.

I've called Bell customer service dealing with multiple reps which have failed to understand details on new orders, mixed up on addresses when given to them in writing, changed details on orders when agreed to via email, bait and switch on contracts without consent, setup of service where service can't be provided. It's gotten so bad to the point where I'm scared to call or email Bell regarding my services because of the incompetence and lack of proper customer care. Bell needs to take sweeping action to fix these issues.

I am so upset. The phone cable to the house had to be replaced as a tree fell on it. Instead of simply replacing it they ran a new wire. Not thru the same hole but instead run it along outside wall of the house along the whole house and up the wood wall. Drilled straight thru the wood, thru all the insulation, thru the inside vapor barrier and wood wall. Then stapled a cable along the hardwood floor and then along the wall. Like how stupid can you be? It is ridiculous the amount of care these people have. Disgusting.

Bell Canada lies and gives you the run around. They keep you on the line for almost 2 hrs and transfer you to multiple agents so you get frustrated and hang up. The CRTC and the CCTS should investigate these crooks!

Firstly our home wifi sucks, numerous times they attempted to fix it. We don't have fiber and it's awful. Secondly since Bell bought MTS my bill has gone up, so much for competition my levels of government who thought it was a good idea. Thirdly the way bell has treated the employees of bell mts is awful. Just cut well paying jobs in Manitoba and move them to Quebec. So much for Mb being bell's western head office. Bell is a Quebec company and the rest of Canada “who cares“.

7ish yrs ago, Bell connected us to the wrong apartment, until last yr when new non Rogers tenants moved in and the mistake was found. Took weeks for bell to come & figure out, be accountable and reconnect everything. Then they gave away our telephone number and had to go retrieve it back! They also have relisted my paid unlisted number in the phonebook 4 times over the years resulting in fast moves due to not wanting to be found AGAIN by a man who abducted/tried to kill me years earlier! I called bell head office and dude said "just get a bell cell and you won't have to worry about it ever being listed, surely he doesn't remember you now anywho".

I called Bell Account Payables department yesterday to request a new cheque for a credit that is available in my old account with them. The physical cheque that I have now was not accepted by the bank because it has an old date related to the Covid lockdown. The bank asked to contact Bell to request a new one. I contacted them and explained that I have the physical cheque and confirmed my information with them. They were able to confirm the account and the credit. After I provided all the requested information to replace the old cheque as requested by the bank, after more the 45 minutes in the call, my issue was transferred to a person that did not want to be identify and was acting as manager of the department. To my surprise this person informed the issue was not her problem, informed my call was a waste of her time, and hung up on me.

Few months with Bell and I’m cancelling my service and going back to my old wireless company. They can’t even keep track of payments made by credit cards on their own app and customer service has a hard time communicating. I can’t understand what they’re saying so I hang up and call again in hopes to get someone else. They ask me about my bell services and processes like I work for bell. Not good. And service is very patchy in Toronto and Vancouver. The cut backs are obviously affecting their customer service department.

They promise you a lot of extras and once they have all the information about the offer is no longer valid and their solution is to charge you more. Rated a 1 because there is no 0!!!! Will never deal with Bell again, one lost customer.

Our internet stopped working at our cottage so we scheduled a service appointment. No time given so we had to sit around the cottage all day from 10-5. At the end of the day we received a call saying the technician couldn’t make it but we would be rescheduled to the following day and would be the first appointment. The following day we didn’t hear anything so called at noon and we were assured the technician was coming that day. Well, 5 rolls around and nothing so we reached out to Bell and are now told that there is not an appointment in their system. Is this some kind of joke? This must be the worst service and most disorganized business I’ve deal with. I’ve been a customer for years and I’m finally going to start looking at other providers.

This is the first time I had services with Bell. This will also be the last time. Not only they are running a scam business, they try to fish for information for all your services to see if they can steal you from other service providers. Their customer service quality is below zero. Bunch of people with half ** English answer their calls. I am not sure if it is outsourced to India or Philippines. Anyone answering the calls at customer service department of Bell Canada has an accent of either of those countries. I could barely understand their English and they were trying to sell me anything they could. Very unprofessional. STAY AWAY FROM BELL.

I wish to give zero stars if I could. I had a terrible experience with their agents. Customer service is so bad. Each agent promises to help and nothing happens after all. I feel so disappointed with Bell Canada for 2 different experiences. If you are with another provider, please please please do not switch to Bell, certainly you will regret doing so.

Closed my account with Bell Mobility. They then proceeded to take another month's charges out of my account. Tried to do it again this month. They now tell me it will be 75 BUSINESS DAYS before they can refund the money they stole out of my account. Bunch of crap. Took them half a second to take the money out of my account but it will take them six freaking months to refund it. Nothing but a bunch of thieves.

I called them about an issue in early September. After being on the phone for over half an hour, an agent said that they would walk me through the process. After she took me through the process, she said that I would be on hold and another person would finalize the process for me. After waiting over half an hour, another representative came on the line. They told me that there was no record of the process the first agent started, and they again took me through the same process and then told me that I would again have to wait on hold for someone to complete the process... this cycle happened several times. Finally, after several hours, someone from Bell told me that the issue was taken care of. Now it is almost the end of October and the issue is not resolved yet. Bell is still charging me hundreds of dollars for services that I am not receiving. I do not appreciate Bell's lack of character and virtually non-existent customer service.

Worst company ever. Don’t deal with them no matter what. They work work against your business. Took them three months and still they couldn’t fix a company phone line and Internet and they still charging me monthly or so so so bad.

Purchased new phone on Aug 18th, 23. Representative at the store put me through to Bell so that they could get a referral bonus paid to them (Darshandeep), split my account into two different accounts. Number was not ported over. One telephone number was charged $278 for one month. Said it was due to a roaming charge for one day in U.S.A. Spoke to FINN, now saying that I need to go back to the store. Went to Store and Harsh (in training) told me they would call me back, no call back. Calling for 3-4 weeks to get the phone number ported still not ported. Spoke Josh. ** said that next agent would be able to process the cancellation Back to walmart store, they can cancel and return my phone with an exemption, but I will lose my number. Had to pay the balance of $130.00. Cancelled and number was lost. Darshandeep said he will no longer help me because it's too complicated.

I am paying $67/month for nothing. My internet doesn't work (1202 error) and Bell has tried their generic solutions to fixing it (including sending a tech), but nothing works... yet Bell continues to take my money. I continue to get no WiFi. For added context, this issue occurred and Bell sent a tech to fix it. The issue went away, and within one hour of the tech being gone, the issue reemerged. The tech returned and "resolved" the issue again, only for the error to reappear in a month or so. This time, Bell didn't even send a tech and instead mailed me a replacement modem (expecting me to return the faulty modem and threatening me with financial penalty if I didn't), which did not work when connected. With my WiFi disconnected for three full days, Bell promised to send a tech YET AGAIN... in another day's time.

Horrible customer service. Switched over from lucky. Didn’t have a phone for 3 days because they didn’t tell me to take my SIM card out. Now I can add my Apple watch without paying 400+ dollars. Not happy..

Purchased my cell phone at Best Buy. The cell phone associate said my plan would be $55 per phone per month no other fees included the phone. I was not able to review the contract because of the way they have you sign the contract they email it to you after. The service connection fee was $180 and the phone is $300 for 3 phones. Only into my contract 60 days they told me that they can only do something up to 30 days. What a joke do not go with Bell Mobility. They are paying people to get them to make you sign faulty contracts.

I am in this service from last 5 months and I purchased $65 plan but they are charging me extra charges which is 300 for a month which is unbelievable. Even my 65 dollar plan was unlimited. They are one of the worst mobile service.

I am 68 yrs old and have been a Bell customer for decades. We moved to Orillia on May 4/23 and found that our cell phones (with Bell) wouldn't work inside the apartment. For this reason we contacted Bell to have a land line installed. After many weeks and 2 installer visits, we were advised that our apartment was not set up for a landline and wires would have to be installed running from down the street; we'd also have to have a hole drilled into the apartment from the outside. We were not given landlord consent for this. We followed up re: our poor cell phone service and eventually found out that the tower in our area had been "down" for many weeks and there was no resolution date (due to the persistence of my landlord, we were given a refund as we'd been unable to use our phones unless we were outside.)

I have written maybe 2 reviews in my whole life for anything, but I had to for Bell. The worst cell phone service I've ever had, also the worst customer service. I've used almost every cell phone carrier in Canada over the years. With bell, I get poor reception and dropped calls all the time in different areas. What bell does that I haven't noticed any other carrier do in recent years is they drop their band for VoLte to an LTE band that doesn't have the same capabilities and signal as better bands. The speed is not the issue usually as calls don't take up much bandwidth. But when they limit the band to being a specific band for calls, then if that band doesn't have good signal then you're out of luck.

I was with Bell for 3 years and everything was fine until I have to get them to deal with my account. I call them to let them know that I will keep my mobility account and home phone Internet and cable. My sister will take over. My sister agreed and we thought everything was fine then they never did anything so we both waiting for our own account and old bills to pay for it and they never email us the balance, so they end up suspended us, made us pay 1100. Finally they did all that they said my credit with them is bad so I have to deposit $200 per phone line and I’ll get it back in six months which I already find not fair but I did it anyway because I just wanted to deal with the account.

I phoned to complain about my bill and the employees there just lie and lie. It's ridiculous. The first one said he couldn't look into it, he'd make a note and someone would get back to me. The second one, four months later, no note, will make one, cannot look into it, someone will and get back to me. The third one, one month later, there's no note. I'll give you money to go away, I cannot look into it. I didn't take their offer. I get transferred. He looks into it. But there isn't enough room in this little box for the assortment of lies I was told. I have two more months with Bell and then I will not go near them again. And yes, all my calls solved nothing. No doubt someone is "looking into it".

I was foolish enough to listen to someone when I asked who should I have for my phone provider and they said Bell Canada. So what do I know.. Well now I know that my phone is the slowest, worst one of all my friends... stupid me.

Worst customer service! If there is anything below 0 I can rate them. No response, no follow up, that’s why they are not using Google reviews. Just looting the people of Canada and government does not have any strict regulations.

I am stupid enough to wait 1 full year before raise my complain. I paid over $300 as monthly average for our family plan. Take note, this plan is supposed to be $150 unlimited per month as maximum. No to Bell anymore, if I have to campaign to people not to go to Bell I will do it. This company is one of the worst money motivated! My wife has part of the plan, she seldom or nearly not using the data plan but still as I reviewed the charges, she charged for 45MB a month as average, why and how? I don't know and I don't want to know as they will just lie to me. Of course they will provide a reason in favor of the company. If I can sue them I will do it, but I don't spend too much effort. The money that they took from is enough.

I got an iPhone from Bell and after 1 week I cancelled my contract and gave the device back to that store. For 5 months they were calling me, sending bills and every time I told them I don’t have any contract with Bell. I gave them all the information about cancelling the contract. After 5 months wasting my time, I got a call from collecting department to collect the device price!!! Again I went to the store and ask them to call Bell and solve their problem. Never again any deal with Bell.

The door to door sales people are extremely aggressive. After telling them to leave they began commenting on my family and making fun of my kids. Unbelievable, We are trying to live. ** off. Stop this, nobody wants it.

I am convinced this company model is designed to steal from the customers. Every move you make with them there is a problem and you’ll need to wait on hold for potentially hours just to get hung up on. No one that works there speaks English clearly. The whole business model feels like trickery. I am paying $750 to get out of my mobile contract as well as my satellite contract because the idea of dealing with this corrupt business any longer is unbearable. They literally could not be worse. Both my phone and satellite bills are almost twice as much as agreed-upon.

It is hard to know where to begin… I moved my business cell to Bell in April. The calls drop constantly or cuts out. I am in the capital city and one would think that it should be better service. I called many times to Bell Mobility and was told a different story each time. Turns out the towers are issues and are being replaced in 5 to 12 months. That is a target that moves. I had to get a landline because of the cell service. (Imagine in 2023 we need a landline).

I felt scammed by the sales representative in Bell, I trade my Flip3 to a new Flip5, he told me it is only 5$ per month plus the tax, and if I want to own the device after the agreement, I will have to pay only 300$, all lies when I read my contract, it is 11$ per month and 660$ if I wanted to buy it back. I am at fault here too, because I just signed where he asked me to sign during the transaction and trusting what he is saying, I thought they wouldn't do that because I am one of their internet and phone subscribers for a while now. He even make me pay for a new sim card when I am already subscriber for two months. I asked him what it is for he said, Samsung made me pay this fee, then he didn't mentioned that my current plan has changed too because of this trading. If I knew I wouldn't have done it.

Got the 1.5 GB plan for 80 CAD a month, I have less than 100 Gb download, probably because of my own cat5 wiring, the wireless is about 800Gb near router but inside the house reaches max 80 Mb/ second, the technician invoked walls and...doors. He said if the doors are open I could get 100 Mb. Now you will be the judge. Oh and the first bill was 229 CAD, installation fee and all sort of funny fees, although I was assured there is no install fee.

After a whirlwind of a day, and absolute garbage service from the employees AND MANAGER, on Pippy place. Jordan at the Avalon Mall location went above and beyond and SAVED me money after considering on switching to Telus. Jordan, and employees of the same type, are the REASON I’ve been with Bell for 20+ years. Congrats on finding someone who actually wants to help people and understand that life happens, some people aren’t able to honour the 30 day or in this case 90 grace period for an upgrade, for a number of circumstances.

A month ago I started to look at the offer from Bell (I was their customer up to 2020 but switched to another provider as they were cheaper). Since this time Bell looked faster and cheaper I contacted them and got a proposal. The technician to install the modem, TV and the connection to the stationary phone was to come 4 weeks ago. Never expected that it will be the beginning of the ordeal that will take hours of my time.

I went back to Bell a couple of years ago due to a promotion by my company. I originally didn't want to as I said in 2015 I would never deal with Bell again but because of the discount I received I decided to return. What a huge mistake! Throughout my 2 and half years having returned to Bell I have had extremely poor customer service! Calls were dropped constantly including important ones. I called customer service at least 10 times and I was told tech support would look into it and contact me with a solution.

I was being charged for two cell phone numbers on my account which were not mine; however, when I called Bell Canada, the billing team employees Patrick ** and MJ and others.. kept me waiting and laughing with their coworkers... Of course when you outsource to another country, they won't give a damn about customer service. When I was finally transferred to the fraud team, the employees literally told me to wait to do investigation and after an hour wait time, she came back, advised me to cancel those lines and was going to transfer me to cancellation team and she transferred me to Virgin Mobile..

Recently Bell change some receivers not supporting HD anymore and they are providing us with another model rental free of charge so we wouldn't lose the signal and the tv by the same token. All good until a recent update on my receivers and one decide to quit because of it. I chatted with Bell to try and fix and return the signal to no avail. I was told that they would send me another one FREE OF CHARGE because it was their fault - the same model as the one I previously received to replace the obsolete one. After weeks with no receiver being ship to me, I chatted again to be told that the receiver in question was not ship because it's not free. The other twit put his foot in his mouth by telling me that.

I lose my business call due to Bell service. Complaints many times. Bell experts try to fix three times. Result Zero. So I want to move other company but indirectly they force don’t go somewhere else. There are plenty.

Would not recommend Bell Canada to anyone in the Shannonville, Roslin, Plainfield, Read area. Can’t even talk to my mom on the phone who lives a 3 minute walk away, Cuts in and out horribly. Ever since Fibe has been going up in our area it has caused the phone calls to become horrid, Spent 3 Different Times calling bell and them trying to figure out what’s wrong with them exhausting all outcomes including not even offering me a penny back for what I have been dealing with. Don’t sign up for bell. Not worth it.

I had 2 experiences with Bell technicians today. One was efficient in their online chat troubleshooter, and hooked me up with a technician who was super professional and fixed the problem our internet was having swiftly. However, that broke our FIBE TV. When I went into the chat again, I had a technician who was incessantly trying to get my phone number, and when I asked why it was always a vague reason like 'I want to call you once I've tried something'. I had to be very assertive not to give it out. Whenever I refused, it only took 2 minutes for him to 'try something' and then it wouldn't work, he'd try something else, and he'd ask for my number again. The end of that chat was forcing me to give my number so he specifically could call me once he arranged my appt with a technician, something the other person I spoke to earlier in the day did not need to have to schedule my appointment.

Here is my story. I purchased new phone from Bell and the guy suggest me insurance for phone from ASURION (it’s third party) , which was $20 /month plus. I took that, after some time unfortunately I lost my phone and wanted to claim the phone which I paid $400 plus, so here I’m paying $25/month for 2 years, which is more that $600 plus this $400 which goes to $1000 plus, which is the cost of new iPhone 12, even after paying this much they send me a used iPhone in brown cardboard box.

I would like to clarify that Bell Canada has no interest or responsibility in taking care of the customers they have. I have been a customer of theirs for 3 years in their mobile line service, but I found that the price is very expensive and they have not given me any new offers during these years. After that, I subscribed to home internet, and the price was reasonable for the first year. After the second year, the price doubled. I said that I would like to change this company, but I continued after the Internet accident in Canada, but Bell would not be affected. I said, “I am a good service,” but I said I would change it because of the high price, and from how much?

Poor customer service. Poor mobility network. Poor loyalty programs. Not a reputable staff. Telling Bell to go get some learning from Rogers. Rogers much better understanding the customers' need. People do not take a risk to change the carrier.

Bell Canada has very poor tech support and poor customer service with high prices. I am not currently a customer for them and because we refused they install their internet wires they decided to disconnect our Rogers internet wires from outside, and did not care to fix what they damaged.

We have been Bell Loyalty customers for a very long time. All our phone, internet and tv are through Bell. We have noticed a huge improvement in customer service. Less wait time and agents are pleasant and able to resolve the issue. We also appreciate the installation team. Recently, Balbeep serviced our home. He was pleasant and did a great job. With gratitude,

In July 2023, when Bell came knocking, I told the agent that Bell and Rogers are not trustworthy based on my past experiences, dating back to the 1990s. I did not want any direct connections with Bell. Anyway, he convinced the fool in me to switch the internet service to Bell, promising $50 per month life long and all the crap to get me in. He also said the price increase will be only a few cents or a dollar per year, once approved by CRTC. In spite of all the past bad experiences with Bell, the fool, that is me, signed up thinking that this time it will be different. Within less than 45 days, I received a letter in the mail from Faye Kataros, Vice President, dated Aug. 22, 2023 stating that as of Nov. 1, 2023 my price for internet service will go up by $5. That is a 10% increase.

Bell is only interested in selling more services. I just spent 40 minutes and was on three separate calls with three separate agents to cancel my internet. The poor agent had to keep trying to sell me at every step. Their best offer for me as a "loyal customer" is still significantly more than the independent ISP I'm switching to. So hopeful that this new company will be better. Seems reasonable to expect to be able book services online, or cancel online -- but no, you can only purchase online. If you try to cancel a service as part of a bundle, Bell will sometimes disregard the cancellation. You can ask for a transcript of the call and surprise, surprise, Bell will suddenly discover that you DID cancel earlier. I would say that their Fibe internet seems fast (hence, two stars) but it's way more than I need, so I've been overpaying.

I have been a long time customer (considered loyalty) that is a joke. I had to relocate from Nova Scotia back to Ontario due to a death in my immediate family. I cancelled everything before I moved, however continued to receive a bill, which was actually a credit. Suddenly, I am now in collections… for $58.00. After I called Bell to find out why and what they were going to do, the response I received was, "You cancelled before your contract was due, so you owed $75.00." The credit was part of the cancellation. And unless I had died, then the fee would be cancelled. Needless to say I told the “response team member”, "I hope you can sleep well at night, putting long term (loyal) customers through this and be proud of your paycheck." Go with Bell but you have been warned.

Bell Canada came to my house on the 28day of July 2023 and installed service to my computer, T.V. and telephone landline. Their customer service stated no increase for 2 years as their Email states. It has been 30 days since I received their service and yesterday being the 28th of August I received a letter in the mail stating my service for these 3 items is going to increase. When I got this service I have in an Email that my rates were good for 2 years. Lies, lies, and more lies. I called this morning (being the 29 of August) and they gave me some bullcrap excuse as to why my rates will increase. I am 80 years old living on a fixed income and I told them, "One more increase and your equipment will be pulled from my house." Is it just me, or do companies like Bell get their employees to lie to new customers solely to get their business. One more increase and Cogeco will be back in my house!!!!

Bell Canada charged me for a full year for crave tv and it never worked. I could never login to crave tv and they charged me $ 9.99 every month and no crave tv service. I decided to canceled my service because Bell not following the customer agreement contract. They charged me $194.00 for terminating my contract before the end of my contract. Very bad company and dishonest.

I got a marketing call from Nordia. I don't know are they. They claim nordia working with Bell, said we're working with bell. I guess bell is sell out their client information to 3rd party or what? I am bell subscriber.

I have been a long standing customer of Bell Canada. I have both high-speed internet and a landline phone. This service has been in my home for approximately 30 years. Bell Canada is upgrading from their copper wires to a newer Network. They sent out misleading information as to the dates that this was going to happen. Their final notice to me stated that I needed to upgrade my services by November the 1st of 2023. If I did not upgrade my service by November the 1st I would be disconnected. Suddenly and without notice in the middle of August my phone and my internet was terminated. After speaking for many days and many hours to several different departments someone connected my phone line and my Wi-Fi signal again. However when I called to get the password to use it they wouldn't give it to me they refused.

Called Bell to have the internet. They said, "Sure." Convinced me to get a package with internet, cell, satellite TV. They are not able to provide internet service which in turn I don't want any of the services. It's been hours on the phone and not resolved and they refuse to take down the dish and fix the holes they made. They need to be educated on being able to provide all services in the agreement before doing any installation. Very disappointed, would never recommend this company.

We are switching internet providers for a few reasons and because we live in such a wonderful country, we have so many options! /s So we basically have to pick Bell because there are only 2 other options, knowing that the service they provide is absolute **. We schedule an appt with them to come out Aug 24. Aug 18 calls and we get a call saying someone is heading up to the property for install. We say that we did not have an appt. for that date and no one is available. They said someone is already out on the call.