Bell Canada Reviews

We were offered a $150 prepaid Visa for signing up and keeping new services. We didn't receive the card so I called four different times. Finally someone called me back to say that although we do qualify for the card they couldn't give it to us because of something the clerk did when they placed the order. The ridiculous person from Bell offered a $150 credit on the account. I told her to go ahead and give me the credit but I would be canceling as soon as it was used up due to their unscrupulous practices. I checked the email they sent and they actually only credited $132.75. Such a terrible company! Do not waste your money with this joke of a company!

We had to cancel our services because we were moving out of province and Bell services weren’t available at our new location. I called a month prior to the move to have all of the hardware returned before our moving date. They sent me an email with the information of the devices that needed to be returned. Following their instructions, I returned the hardware that they had provided me.

I was told a promotional offer was valid indefinitely if I signed up at $45/month for internet in my building. I asked the sales rep repeatedly if the cost would increase at a certain point and I was assured it would not. Six months later my bill is now $118 and Bell says there is nothing they can do to help.

I moved from rural Manitoba to the city of Winnipeg and changed TV from satellite to fiber, added internet and also move three cell phones from One Bill Bell to One Bill Bell/MTS. I called Bell and advised what I wanted and was advised no problem and received an install date, disconnection date and amount I would be billed. Was connected in City on date promised but all else never happened. After numerous and hours and hours on phone to numerous Bell, Canada Employees were finally promised an email to what they were going to do to resolve my concerns, which again never happened.

And t to Bell store in Smith Falls, asked for new remote for tv, didn't carry, seen sign "$99" internet inquired about it. We told here we had to check out Bill at home. She suggested to put us on file as "tentative" and if we wanted it then put it thru. We stressed we did not want anything yet! 2 days later a modem shows at the door and the run around started. MacKenzie earned a illegitimate commision and l am left fighting charges for something l don'want. Was at Smith Falls Bell store!

I feel completely embarrassed with Bell service. This is a company I have been with for the past three years, have never defaulted in my payments but the company refuses to give the best deal when it's time to upgrade. It's a complete waste of time for me staying with this company.

They told me I get 7 GB of data with a lower price than my current plan so that I wouldn't cancel my plan with them for another company that was offering that. So obviously, I was getting charged for going over my data since they didn't tell me how much I was actually getting. Every time I talk to them they have a different reason for how that happened. Of course, according to them, it's my fault I don't examine my bill every month to make sure my plan hasn't changed. They were very unapologetic and argumentative. It did not seem like they were wanting to resolve the issue at all (and they haven't- except for their attempt to sell me another plan). I've been with them for 10 years but am changing providers as soon as possible.

We recently reviewed our bill and found that we were being billed for lines that we had not used in a few years. So we called the 310Bell and were bounced around for 4 and a half hours. Finally they decided we were a "Concierge account" and we had to email that department. We quickly received an auto email stating someone would contact us. No one ever did so we contacted another provider and had the one number that we actually used ported over to another provider. And Bell sent us a $2229.09 cancellation fee. We called the billing department and according to them we had a contract.

Me and my wife were with Bell mobility for 7 years. Now when I think about it I wasted my money on a ** and careless service. I was paying $167 a month and my wife was paying $125 a month. Every month there was some ** extra charges with no legit explanation when I ask about it.. Customer service is absolutely unethical and rude most times and each rep would say ten different stories every time you called to ask a question ... Bell Canada should be audited for fraud!

Switched to Bell Fibre Op in 2014, 24 month premium plan, $159.00 a month. Within 1 year. increased to $179 a month. In 2016 started having numerous technical problems. Customer service was amazing, always offered me a discount (free movie) for our troubles. In 2017 plan went from $189 to $239, contacted loyalty agent with my plans to discontinue service. Was offered a 2 year plan, $196 a month. At that time was given customer employee number and promotional code, was informed that in September 2019 promotion would be extended for 24 more months. In the last year we had a back up battery go dead, fee was $40, two remotes went bad, $30 each. Almost every bill was over charged, nauseating process to communicate and resolve issues. Received last bill, increased to $269 per month.

Thursday, 2019/10/17 EDT 1724 hrs. You need Government issued photo ID with an ADDRESS to get a cellular account, not only with Bell Mobility, but every cell phone provider. The fact you require Government issued identification with an address works heavily in my favour. Bell Mobility sent me a phone bill, only problem with that they addressed it to an alias I used among my social circle and with acquaintances, and the bill was sent to an ADDRESS I no longer had affiliations with. Only very few knew my LEGAL name such as Government organizations.

Bell Canada is disgusting. They built walls everywhere. They claim privacy. The government needs to step in. They sold me a two year package and started raising my price in 3 months. I filed a complaint with CCTS and encourage everyone to do the same. Record every call you make to them and don’t disclose until the end of the conversation. Especially record your first call if you're calling as a new customer. I was with a Rogers for years and hated them but Bell Canada is revolting. Stay away. I encourage everyone. Stay away.

Bell has the worst customer service. Poorly trained. Every time we call in to resolve an issue, we are given different and usually wrong information. We have been trying to resolve an issue with Bell since July without success. We were promised that a manager would call us yesterday to help resolve our issue but no phone call occurred. Don't get Bell Satellite tv if you have other options. We are so angry with Bell. Very frustrated. Wake up Bell. Streaming services are your competition.

I have been a customer of Bell Canada for over 35 years. I found now that I no longer required their services as I find myself rarely home. It has been a nightmare ever since. I received my bill Aug. 9 to Sept. 9 so I cancelled as of Sept. 9. They bill me for Sept. to October and tell me that I have to pay that bill in full or they will send the account to collection. Like WTF! I called them and explained that I would wait for my credit and pay my final bill. Then I find out that they are calling my father who has nothing to do with my account. I call them and they tell me they will put a block on my father's number. We are no way connected. Doesn't my 80 year old father get 8 more phone calls in 48 hours at all times of the day and night.

Switched From Bell to Primus in August and was surprised when a bell technician came to install Primus modem. He did his job, took our Bell modem to the office and said my Bell service will be cancelled. I asked him if I should call to cancel it but he assured me that he's done that when he dropped the modem off. As he was a Bell employee, I trusted that it's been taken care of. I also received an email that the modem was successfully returned. In October however I got a bill from Bell and called customer service to find out why I got billed. Spoke with Kyle on October 7 who was very good at arguing and proving me wrong saying that I didn't bother to call to cancel their service and that the returned modem doesn't mean your service is cancelled.

A phone was advertised on their website for a specific price with a specific plan. I checked all small print and no mention of any other fees, or any opportunity to suggest that what was advertised would not be honoured. I spoke to 3 different representatives, all of them tried every possible way to weasel out of what their page very clearly advertised. Two of them ended up agreeing that yes, they would in fact have to honor what was advertised. I was told that I would be contacted after they received approval from a manager.

Overpriced with horrible service. Super inflated rates but since only company around use mafia tactics and trained to lie sales technicians. See YouTube for proof. Customer loyalty department is trash. Will limit service provided but keep your high rates. Can't wait for another respectful company to expand into Canada.

I have been having an issue with my Bell modem. I have been attempting to contact bell for support the following is my experience:

I had had Bell services for well over 4 years, mostly because I never really cared to complain. Every few months cable and internet would be down for a couple days with no reimbursement for downtime from Bell. Then a couple months ago, the cable services went out and no one could fix it for 1.5 months. Most recently I moved cities and called 2 weeks in advance to move my services and make an appointment for the reactivation of my services at my new home. It took over 3 different people to come in and tell me they couldn't do the job as someone else had to figure out wiring, connecting and so forth. One of the technicians actually left wires sticking out of my wall and neglected to put them back when he realized he also wouldn't be able to complete the job.

Bell internet you're the worst of all!!!! I've been out of your service since June 2019...why you still sending a bill to me????... Not only once but twice!!! I already paid off all my balances last July...now it is October you still sending me a bill??? Come on bell!!!! IM already deactivated from your service since June...you still sending me a bill?? Do you job properly **!!!!

This is the worst company I have every dealt with since I have been here on earth. I don’t think they really know how to run a business and some of the staff they have working for them don’t know what they’re doing. It’s very rare you get someone who understands what you are asking of them. Sometimes they put you through six or seven staff before you get the help you need and sometimes the problem is not solved.

Technician visited my home for internet connection two weeks ago. Was not sure whether the panel was and was broke my electrical panel cover and god knows what damage he did inside. Filed complaint soon after. NO RESPONSE from Bell customer service yet - no phone calls no emails to settle this. They were supposed to send someone to fix it, no one has ever contacted me yet. Sick and tired of following up with them and long call waitings.

Approximately 8 Months ago I spent a few hours on the phone with the loyalty Department trying to renegotiate my personal family Phones. We cut a deal so we went to their Bell Store to get the phones. We were in the process of completing the transaction and found out the store could not honour what was promised with the loyalty department. Today, tried renegotiating my business phones, guess what, same thing, got to the store with my employees only to find out they could not honour the deal. Lesson learned. I was a loyal close to 20 year Bell supporter. Never again!!!

We returned to Bell in early spring of 2019, after leaving for previously due to poor service, hoping that Bell had resolved its issues. Unfortunately, they haven’t. By June of 2019, we were experiencing frequent internet drops and the additional receivers wouldn’t show recorded programs off the PVR. In addition to this, we couldn’t use the On Demand feature as opening it would cause the whole system to crash. Customer support made several suggestions that always involved us doing technical things that were hard to understand; this even included sending new equipment and instructing us to install it rather than sending a tech out to us.

I have been Bell Canada cellular Network customer for more than 8 years. I have 3 phones with them but one phone has one year lagging renewal date as it was added to my plan one year later. All three phones have a 5 GB data sharing which is billed as extra $35 to our plan + $50x3= $150 a month for lines or $185 for 3 phones.

Cancelled subscription - inadvertently paid Bell instead of another client. Requested refund, was told, "We don’t do refunds," phoned again. Was told just reverse check after they cashed it anyway. Had to explain, "You can’t reverse check after it's cashed," and response was basically sucks to be you. Phoned 5 times and was told refund will be mailed in 7-10 days but their last comment was “drop the attitude” lady. Worst company worst customer service.

Our tel was changed until Ann saved the day with our no. back! Thank you to Bell Canada employee *Ann*. She conducted business with us in a most professional manner! She was at all times over the week helpful and polite! Ann certainly is a wonderful credit to Bell in the way she helped us and how well she presented her duties!

I had bad experiences before but was yrs ago. Thought I would try again. Had internet installed, or so I thought. Had to call every week at least 2 - 3 times per week because it was out. Went to level 2 techs 3 times. had 4 techs out. Still didn't work. They would just waste my time on the phone doing their tests. Never worked. Just wasted my time over and over. Finally had enough as no one would say it will never work, just promises. Told them to take their crap, cancel my service and erase my bill as I'm not paying for that. They tried to check the lines again but I told them no I'm done and they begrudgingly said they would. We'll see. Don't trust them AT ALL!!!

I have been with Bell for a while. The quality of service is average, but was enough for what I needed. My problem was with how they increase their prices gradually and because I have a busy life (who doesn't), I don't have time to keep calling every couple of months to adjust the price. I was fed up once, so called to cancel, let's not talk about how horrible that went, but I asked specifically about when is best time to cancel so I do not get charged for another bill. I was given a date and did cancel on that time. Surprise, got another bill!

Never deal with these company. They cheat and lie and even though you cancel an account and have a confirmation, they keep billing you. Stay away. Their customer service is the worst and you will not get anywhere with them. They will just keep billing you for a service that you don't have and that it was cancelled. Stick to Telus. They are bad, but they are not crooks.

Bell MTS has consistently called me about a “bill” I didn’t pay when I switched over to TELUS. They never made me aware of this. I never signed a contract to begin with. Then they didn’t even call me personally or send me anything in the mail. Instead they sent it to collections services. Which has been very difficult to deal with. I have no idea what I’m paying for and they won’t send me anything in the mail to show me proof of where and what I owe. When I switched over to Telus, I paid my last bill and made sure everything was in the clear. Apparently it wasn’t which I was never made aware of.

When I wanted to get a new iPhone for work, I opted to give Bell a try. When I was making the purchase, I asked if I could get Apple care. The rep said "Absolutely, I can add the insurance for $13/month". 21 months later, I have dropped my phone and was relieved to know I had Apple care and could cheaply replace the phone. It turns out, that the rep mislead me. Bell has no ability to offer Apple Care, and instead set me up with their own 3rd party insurance which has a big $250 deductible to make a claim. So I have been paying $13/month for 21 months, to not get the service I explicitly asked for, and now am stuck with the option of effectively losing money on the phone if I want to fix it. Naturally, their loyalty department simply said, "There's nothing we can do about it, it is what it is". I will be paying off the $93 device balance, and moving to a company that does not allow its representatives to mislead customers and then do nothing to help.

I never thought I would say this. The service with Bell is worse than Rogers. You have to deal with rude stupid overseas customers service who are incompetent and frankly do not listen to customers' concerns. Sales Department who do not know their products and do unauthorized credit checks. Bad installation of television service. No transfer to telephone service after 3 week notice. OVERALL.. I do not recommend Bell to friends, family or business associates. THE SERVICE STINKS thanks to the CRTC and federal government of Canada providing special lobby treatment to this horrible company whose head office is in Montreal Quebec. I will be filing a complaint with CRTC regarding deceptive business practices.

I personally would suggest, Not to go with ???? BELL. False information I will be given by CSR every time your customer service, they will give other number and ask us to call that department???? I was given corporate offer in my office plan and device for 65$, so I switched from my network to Bell and asked for device upgrade, every time I order my order will be canceled by HST hardware service team by saying, “You are not eligible at this time.” Ask me to reach customer service. What is use of switching from my network to Bell. Yes there’s use for BELL. They charged me 40$ for activation 65$ for plan and pissed ???? up my time. I have to wait for two months for upgrading and order device.

Have been a Bell customer for decades! Used to be reliable but has become worse and worse for service. Finally leaving them after dwindling to just basic internet and yet they can’t ‘win’ me back! So I quit on July 7 owing only 1 week but was advised to pay my whole bill and they would refund the difference. Did so it would not affect my credit rating!! And no I have not received my refund yet!! Today’s (Sept 9) ETA according to “customer escalation” rep is 3-4 weeks.

There was a deal at Costco two years ago where and you got iPhones 6S and a lot of other perks like gift cards etc etc and then you got to pick your provider. We had been with Shaw for years and the people around the kiosk when we said Shaw oohed so we asked them who they thought would be the best provider and a couple of them said Bell so we thought we would try Bell. What a mistake.

Absolutely worst customer service I have ever experienced! Recently upgraded mobile phone at a Bell boutique! Received my first bill which had fees that nobody told me about and I did not have the plan that was agreed upon. After calling customer services they stated there was nothing they could do and that I needed to return to the boutique. What is the purpose of customer service if they do nothing for you over the phone?!!! I was at the boutique for 3 hours and don’t want to have that experience ever again! The guy had no idea what he was doing and had to keep going in the back to speak to another guy who was more interested in talking in the phone with his girlfriend then coming out in the front to help.

We have businesses setup with Bell, asked for a service call, spent 3 hours after being hung up on twice from the Internet Technical Support Department to hear the earliest we can get is on Monday. After speaking with the supervisor, they mentioned they don't service this area on the weekend and can get us earliest on Monday. Really? Why offer services to businesses if we are unable to provide service on the weekend.

I had a business that I sold. I had a contract with bell for 3 year which the new business owner took over. When I wanted to do the transfer to the new owner I had to talk to 5 different people, got transfer to three different departments, got hang up on by two of their agents or they just would not speak for 5 to 10 minutes so I would hang up. Took two days and being on hold for over 2 hours at a time, just had the worst experience ever, I would never get a bell business phone or internet.

I got a phone in a 2 years contract with Bell Mobility. Almost every month they were charging me extra as an interest.. although I'm not late to pay the bills. 3 Months after the contract period was done, they were charging me more (I found that I'm paying about $30 more than the contract amount per month for only the service!). When contacted them, they told that the prices for the service were changed. This is illegal! They never send me any notice about that! I left the country for few weeks but never use their service outside. I just stayed with them until my leaving because I already was charged. Then, I called and canceled by the end of that month. After I came back, I've got service from another company and paid all my bill with them to unlock my phone. But two months later I found they still sending me bills of $77 for data roaming! They are charging extra money for bad service, unfortunately even for no services, I never recommend Bell

Trust your instincts. Should never have switched to Bell. It's only been 4 months and they have yet to get a bill right. They are almost double than what they should be and they didn't even set it up properly. I was told I didn't need new phones... I did. They didn't roll over as they should. The installer got sawdust and insulation on my web firebox and burnt that out. I even got my tech team to check over the deal because I knew people hate Bell.

It's hard to know where to start with this one because the last six days have been complete chaos with this company. I had five separate technicians not show up for separate appointments. I took two days off work to be there for them and then also wasted my weekend at home waiting for their techs after being promised they would be there. I spoke to probably around fifteen different reps in 6 days that were not able to give me answers as to why these technicians were not showing up and no one had called me telling me what's going on. I was constantly lied to, stuck on hold, and transferred around. I wasted 6 days waiting for this company to come and give me services.

The beginning of June 2019 our internet and tv service started acting up. The technician determined the under wire which they had recently ran were damaged/defective so they ran a temporary wire from a box up the street across my neighbours' property. My neighbours weren't happy but Bell said it would be replaced in less than 2 weeks. After about a month the unreplaced wire was drooping so low that neighbours' kids had to park their SUV on the road. I've called, waited, recalled, waited, been redirected, called and called again.

Cancelled the service with Bell 8 months ago. Still getting bills. We had actually left Canada for 7 months. Have sold our old home that this account is still attached to for whatever reason on their end. Just got a bill now for $600.00. This was allegedly completely taken care of with their case manager. Imagine if you were older in years & not really there mentally. How badly this despicable company could take advantage of them. I truly cannot believe how stupid this company is. How they are trying to rip people off. Will be contacting Pat at CTV NEWS. HOW STUPID CAN THIS COMPANY BE. I ACTUALLY AM EMBARRASSED TO SAY THIS IS A CANADIAN COMPANY!!

45 yr. Loyal customer had a few problems last 3 months. All came to a head this week had new modem installed only to crash an hour after service man left. Over an hour on phone with level 2 tech to fix. Next day another modem showed up at door and when asked why was told my services would be changed over in a couple days. Was impossible to convince Bell the work was already done.

"Caution" to those whom want Internet/TV/Phone service from Bell. Very misleading, unreliable, Unsupported services, misrepresentation of items installed. False bookings, when scheduled and confirmed will not show! If/When you finally get your services - it will be inconsistent. But rest assured, when you complain enough you will be discounted for following months, that's because they know their services are nowhere they preach to be!!

I won't bother you with details. I have had many run-ins with Bell over the years. I do not deal with them at all now. I hope to never do so again. The management of Bell just want to charge the most money that they can for every service that they have. Fortunately, they have lots of competition now so the consumer has choice. I would be glad to meet with management and tell them about my contact with Mother Bell could be improved. Will that ever happen. NO.

As Bell Canada owns Virgin Mobile and provides installation and technical support for Virgin Mobile internet customers. I just signed up to try out Virgin Mobile but already writing this based on frustrating experience with many calls. I was with Kelcom for 4 years and probably may have called 3-4 times in 4 years and here within the fist 10 days, I have been on the phone many times with extremely frustrating experience and no resolution. As the customer and technical services provided from Philippines is one of the worst that I have ever experienced with any other company.

It is a nightmare to speak any of the customer services (billing and cancellation department especially). They have zero respect and skills to speak with an existing customer. Tried to get an explanation for higher charges reflecting on my monthly bill, and the reply I receive is "WHAT YOU EXPECT a FREE SERVICE"? from a person named "Jessi".

My installation was one week ago and I've had nothing but headaches and have gotten nowhere in getting a resolution. The installer drilled a hole through the wall of my home, severed a power cable and the power went out. The area supervisor came to my home and informed me that it was my problem and they would "try" to come back once I had the power fixed! I called a local company and was very fortunate to be able to arrange a quick repair, in less than one hour my power had been restored. I had to call that area manager and remind him that it was Friday and it was a long weekend, so it was important that he send someone asap because I didn't want to be without phone, tv and internet for the long weekend.

Very disrespectful customer service. This is my second attempt with Bell, only to be down the same road as last time. I will stick with a different company from now on, lesson well learned! They do not give a crap about their customers.

Initially advertised as a 45 dollar package for Bell TV which has hidden fees that sum up to almost 100 dollars after taxes. Bell or any other major cable company is a scam. Invest in Netflix or Prime.

I had to take off 3 days of work for 4 separate individual services workers to complete the project. They praise the Fibe speed. I'm thinking that it will improve my speed on laptop. It does. But you still need to be stationary and plug into modem.... Whoever decided to call this WIRELESS lied.

Even with a credit limit of 300 dollars they would call me 3 times a day everyday over amounts as small as $13. They are rude and their departments don't work together. They will transfer you several times before getting you where you need to be. They will shut your phone off long before you reach your limit. Even with payment arrangements they will continue to call and harass you several times a day for their $13 dollars. They do not care how long you have been with them. They have zero respect for long term customers. By far WORST cellphone company in Canada.

I had closed my account in Jan 2019 with Bell Mobility and paid what I was told I owed in full and they were to close my account. They did not do this and were billing me till about a month ago. I spoke to Bell in July when I noticed these outstanding amounts on my credit report. As usual I was transferred to a few people. They admitted the mistake and offered my 3 months of charges to be cancelled. Of course I said no and told them I do not owe anything so they said someone would call me back. I asked them to call in the evening as I work days. Well everyday in the mid day there was messages from Bell that they would try again.

For the fools with 5 stars when fibreop goes down and it is connected to the phone service you are unable to call 911. I hope you never have a parent who is having a medical emergency go through it. Started with the storms coming through and thinking okay power issue. Then no television. Notice the phone was not working. Lastly no internet connection. Call customer support "oh call us tomorrow our systems are down." Supposedly contact in 24 hours after ticket was filed the next day. Wait for it no call of an update. Thankfully had a phone from another company to make calls to let family know we were alive and not ignoring them. Call again after 24 hours. Go through phone tree trying each number. With a fast busy or error code 9022.

Oh where to start. 7 years had 2 bars for internet. 2 a year, I have techs out and nothing is done to repair it. Finally the last tech, changed some box that he said was first generation technology and couldn’t handle the GB that are coming in. So that kind of fixed the issue. So here’s where the garbage starts. I was offered a free upgrade on my modem. 4 times, tech appoints were made and 4 times no one shows but when I call in, they say they were there. Hey, lying jerks, I have your security surveillance and no one ever showed. So when I called to say, "You’re a bunch of jerks," the very next day.... SURPRISE, all my services don’t work. Now I am told that my service is disconnected until the modem can be upgraded. WTF??? I have paid for this services and am up to date on my account. I have been transferred from one rude jackass to the next, lied to and still no results. Roger isn’t much better. Just large corporations ripping you off.

I would have given 0 if I could. Customer service is the worst. You call them, explain the issue and then they put you on hold and when they don't have logical suggestion they disconnect the call. No one has courtesy to return the call and provide reasonable solution. When you buy a phone they encourage to also take insurance through Smart Care saying that anything happens to your phone it is protected. My phone got lost on July 5 and I have been trying to get hold of Smart Care as they promise to give you new cell phone in 3 business days but when time comes and you claim they decline the request without letting you know.

After I have been with Bell for about 4 years, I have had the worst home cable internet experience. I pay 88$ a month for up to 5 MBPS down - .08 MBPS up. What I get is .98 or 1 mbps down. I have to call in 2 times a week. They eventually sent a technician to the house. Sure I got 5 mbps for half a day, and then it went back to normal and every time I call in it's always a problem on their end. How the hell am I paying 88$ a month for .98 mbps down, and this is always a problem on their end. I'm terminating my services with them and never considering Bell again.

I have been a Bell Canada customer for the past 7 months now and all I have to say is their billing department is superbly flawed. I had my bill pre-paid straight from my account. Big mistake. I signed up for mobility as well to get a bundle savings along with internet and phone. They tell me afterwards that the bundled savings won't occur until 2 billing cycles. They don't tell you why, but you just have to accept it. After two months into having mobility and internet and Alt TV, they deduct $600+ directly from my account?! They tell me they double charged me by accident. With no regard or empathy I have to pay rent at the end of the month and now I have 600+ dollars deducted on top of it!! What they offer? "We will send you the money by cheque two weeks later!"

I had paid Fibe 50 prices for a year. Experienced unstable connection and called the Bell technician recently. He said my house has never been capable of getting Fibe 50 connection. Called Bell which refused to compensate me for the past year where I was paying Fibe 50 rate. They claim Fibe 50 and Fibe 25 rates are the same. Can you believe these people? I will never go back to being a Bell customer.

I never complain! But this warrant! Here are some facts after 4 one hour conversations. I have NEVER received such poor service. They seem to have lost my cancellation so being charged. After visiting their counter, was told all was in order and was quoted a price for internet. Confirmed installation date and that is where it started. No one showed up and when call it was not in system. Was give another date a week later and when I called was told that that order had not been put through and that it would be 2 weeks.

We decided to switch internet providers. Was told to sign up today or you will lose this great price....and it is only one call to cancel. Also told it was easy to transfer my internet address to another provider. Well, cancelled today but only after about 1 1/2 hours on the phone/chat/emailing. 6 different contacts. Unable to reach or even leave voice mail to the representative who stated, "You just call me." We wanted the cancel date to be in over a week.... Told office not available so would change it.... Never did. Told I would get help if needed to switch my email to another provider. Did not get any help. Finally reported this to CRTC. Never had this with another major provider in Canada.

They kept sending me advertising mails to my address every 2 weeks whereas I am not one of their clients, I told them to stop and they kept sending me mails. I had to call them a 2nd time. Really annoying.

I always get scared when the wifi starts getting slow. Every time I restart the router, the wifi stops working completely. Every time I call technical support it takes at least 30 minutes for me to get to a “specialist” and when I do get to talk to a representative, the help they offer is often useless. When they send someone to fix the wifi, they charge over $50 to fix an issue I did not cause. One of the worst experiences I’ve had was when I was working on an assignment. The wifi stopped working for 3 days and I couldn’t even do the online research and surveys I needed to complete in order to finish my assignments. Please save yourself a headache and go to another provider.

I was a customer of Bell for 10 years. Last summer we moved to an apartment on a temporary basis for 2 months. We installed phone, internet and TV transferred from our prior address to the apartment. We were there for 2 months. During this time the internet worked about 60% of the time and the TV worked about 40% of the time. When we moved out we cancelled our service with Bell. A month later I get a charge of $150.00 cancellation fee which I immediately called them about. The person I spoke to assured me the charge would be reversed and nothing further was owed since I paid off my last bill. A YEAR LATER!!!! I get notified I was sent to collections for non-payment and it is now affecting my credit score. I am so upset and appalled at this company. I'm still dealing with them to have things corrected!! WORST COMPANY EVER!!!!

The worst company I've ever dealt with. They overcharge your account over a mistake on their side and took over 1 years to start paying me back. Bad service. Horrible customer service with attitude when trying to get away from this cancer of a company. Now receiving up to 10 calls a day from Bell since I quit their "services" and they won't stop until I give them a reasonable answer why I didn't continue with them.. They are still calling to this day.

I got Samsung S9 and got contract then returned phone and they argue they did not get back .Canada Post has said it was returned: I was asked what other phone I wanted and told them this case has been going on for a while. I have put a report in to CCTS as well. I hope issue gets resolved asap. I was on bring my own phone till approved for contract at end of June 2019. They are really slow at processing returns and credit back on accounts. This is nuts.

Called to review home service charges... Removed long distance as not required then asked about a reduction on the resident line charge as a valued long term customer, after waiting on hold I was offered a higher rate?!? I explained that made no sense and the representative told me I was being unreasonable (I was calm and polite, just made the statement). I don’t get it! I told him to leave the resident line fee as is. After reading other reviews I can only imagine what my next invoice will look like? I am probably just going to cancel. It’s just not worth it.

I pay for Mobile phone service for our son, who struggles with mental illness, so I can be sure he can contact help when he needs it. Recently his iPhone stopped working and I suggested he call Bell to see what they would do, since he had been a customer for quite a while. They talked him into a plan buying a new iPhone, and doubled his monthly cost.. Then they charged him for data overages which never happened with his prior plan, and when he phoned to tell them to just cut the data availability if he ran out, they talked him into upping the Gigabytes of data, and then STILL charged him for overages. When he called AGAIN to remind them of the previous promise to cut his data if he ran out, they STILL charged him and then charged $10 for doing what they should have done to start.

I have been with Bell for over 10 years. In last 3 years I have to call them every 3 months regarding price increase. I feel like a beggar. Not a valued customer. I had to cancel one of my services because simply I couldn't afford it. To my surprise my bill was almost the same for 3 months without TV services (not less). I call them every month since then, and they always promised some credits. Then my bill jump like never before. I try to reason with them and asked for any logic, in the response they were trying to sell me TV services again, and cut on the speed of the internet, reduce functions on the phone in order to reduce the cost. Enough is enough. Time to drop Bell for good. There is no reason to pay $156 plus tax for internet and phone, this is insane. I encourage more people to boycott those overpriced bills.

Bell Canada scammed us into upgrading our home internet services. They said, "We want to offer you more service for less money!" We checked. We double-checked. They insisted we will pay no more money, and yet we will get higher internet speed and free TV channels. Fair enough. We said yes. Then we got our bill. We saw we are now paying much more for our Internet service, we are not getting the improved speed they claimed we would, and we are paying $14.95 for the supposed "free" TV channels. When I complained and said I wanted my old plan back, they said that plan no longer exists, and the best they could do is something marginally less expensive than the new scam plan, but for less speed.

I’ve been with Bell for three long years, June 2016, having switched from its competitor. What a mistake! The issues began within a month with the internet not working; lines looping around trees for weeks; passwords being accepted for laptop but not iPad; quoting of one price but being billed another. This year, having asked for a reinstatement of services, after a lengthy time period away, it took one week, and many calls to Bell, for phone line, TV and WiFi to begin working. Being without a phone for this length of time is unacceptable. Upon reaching a level 2 personnel, the issue was resolved. This after many calls answering the same questions over and over, to prove who I am.

Recently we have moved and called Bell to get our address updated. After the 1/2 hour it took to get that done, Bell offered us a better package which included EVERYTHING. It was 2 bucks cheaper so we agreed. That evening we noticed our movie channels were missing so we called the next day. Bell said that since our old package was grandfathered we could not return to the previous programming but could offer us a deal on the extra movie package. Since we were told the day before we were getting EVERYTHING and were not told we would lose our movie channels, we feel we were LIED TO BY BELL. WE ARE CANCELLING OUR SERVICE.

We have not had internet connect on Bell Fibe for the last 6 days. Bell’s automatic message constantly updates the repair date with completely erroneous times. We have spoken with Bell technical support on three separate occasions only to be told that all will be fixed shortly and it is not up to this moment. On the last call the technical support person put us on hold while he said was reinitializing the router. 15 minutes later he came back on line, hurriedly he said he was passing me to a colleague and the line went dead! After an initial 30 minute wait time, 25 minute call time, two previous calls two technical support... this is absolutely incompetence, disrespect, and complete lack of professionalism. Bell is truly a horrible company!!!! And we still do not have internet that we are paying dearly for, not to mention the data overages on our data plans with another company!!! RIDICULOUS!!!

A Bell technician back in February came on to my property without my permission and commented a cable line from my house dragged across my rough and on to my neighbor's property. Their service wasn’t working so as a temp fix decided to do this. When I call to have this removed they keep saying they will send someone but they aren’t. It’s now July.

We live in a rural subdivision north of Bolton Ontario. In the early 2000's we subscribed to Bell Internet and the service was reliable and relatively fast. Now in 2019, the service has become intermittent. The tech who repaired a service interruption told me the wires were deteriorated and he did his best to get us up and running. Overnight our speed went from barely 10 Mbps to 5 Mbps. I contacted service, they remotely made some adjustments and declared the internet repaired. 4 hours later, no internet. I pay 2019 prices for internet, never exceed 80 GB per month and get 2005 service.

I just switched from Rogers (30 years) to Bell (2 months ago) and have been on the phone with them 5 times to correct errors they've made. Make sure you get a revision in writing each time you talk to them, and read every word of your contract every time they send it to you. Then make sure the bill matches it. Unfortunately sometimes, you can't even tell when they change things (took one phone off shared data by mistake then charged overage charges!). The tax rate changes each month when they decide which province's phone number they want to base the bill on...and more. I've been very happy with Bell home phone and internet, but the mobility part has been nothing but disastrous. I will be changing again when this contract is up - now that I know how easy it is.

I have had this system with Alarm Force for 3.5 years with no problems. As soon as Bell took over the system has failed to work. The camera only works on occasion. Doorbell does not ring unless button is pushed numerous times. The light on, the doorbell not on, bad at nighttime since it is not easy to locate. I have called the Bell Techs 3 times. Each time they say, "All is in good working order from this end. Do not see a problem," but the system is not working from this end. I am looking now at other security systems, realizing after reading other Bell reviews that any assistance from these guys are useless. Very disappointed.

This company is absolutely horrible to deal with. They sweet talk you to bring your business over and when an issue arises with billing or service, their customer service reps are so disrespectful and condescending on the phone. They provide horrible service. I have since removed 1 line, internet and tablet. I will now be canceling my last line and moving away from them to go with Telus. This was the most horrible service I have received!! I highly recommend going elsewhere!

Getting fake messages that I have reached 95% of my data and it was only 1/3 used. I am commercial driver and have to stop my truck and checked that but it was only 1/3 used and I called customer service representative 'Jason' and he said, "That's okay. It was glitch." Why do we pay for data to check their fake messages and Jason was rude for that and asked to go for another company.

I got my home internet and FIBE TV from Bell. When I moved to my new apartment they couldn't offer the same price and they even made me pay more. My monthly fee increased from 60 to 150. The lady never explained me I am going to have contract with Bell. The previous one was without contract, and when I wanted to cancel they told me there are a cancellation fee of 150. There is no way that I would recommend Bell to any of my friend. Go with Fido or Rogers or any other one who care more about their customer.

I usually have good customer service at Bell. The rep. name is Antony and his employee code is **. I am a long time Bell Customer and I called to unlock my Bell device I recently purchase at Bell. He said there is no unlock code. And I asked him to transfer me to someone else maybe manager. Because he seemed like he had 0 knowledge about the device and tech service. He said he doesn't have a manager. And he is not allowed to transfer call... Hahahha I just wasted 15 mins. talking to this Anthony person. Does Bell have any standards of knowledge when they hire someone?. Seriously. He said there is no unlock code for device I purchased from Bell and I just can't use the phone?? I called 2nd time and some lady answered. Everything worked out in 2 mins. Just ruined my day Anthony.

Since the last 4.5 years, I was with Bell and in 2017 December I completed my contract with a Bell. One of the assistants gave me a false deal and told me that being a loyal customer I am eligible to get the 55$ deal and get free iPhone 5se with 2GB data. Being a student I told him honestly that I could not pay more and made sure this is the plan and will pay for two years. I was happy with 2GB data and 55$ per month. However, when I saw my bill it was 61$ without any data and I was in contract for 2 years.

First I applied through online for Bell Mobility services for two phone line with two new devices. My order was processed and I was advised to pick up my set from store, located at Scarborough Town Center, Toronto, Ontario. I went to pick up my devices. The store associate gave me better offer and created a new order. The order was not approved by security right away and advised that there is a wait time for four hours. I was advised to go back next day. I went next day, again they contacted security department, security dept advised that there is another wait time for another four hours. Both days, security dept rep talked to me and clarified my details. After my third unsuccessful visit, the security rep called me and advised that everything is good. I then got a call from Bell customer service confirming that everything is fine and once I go to store, it should be done quickly.

Bell is doing **. I am their regular customer and I pay my bills regularly. I was watching raptors NBA finals from Bell Fibe TV app and their tv service got interrupted during last 10 minutes of the game. I missed the history moments, which Toronto winning the cup. Their service also interrupted many times before. In my suggestion don't go for these guys. There are many other companies giving quality service for cheaper money.

I was done with my 24 months contract on March '19 and I got a call from Loyalty team of Bell and asked me to extend my contract. My requirement was I was living in SK before now I moved to ON, so I am in need of ON number and explained the same to him. He said after receiving the phone I can call the Customer care and change the number with a one time fee of 35CAD. I was super happy and accepted the offer with 55CAD per month.

Bell Canada. What a completely useless, joke of a company. That is really all anyone contemplating using their services needs to know. If that’s you don’t do it. Seriously -- not a good move my friend. The full details of my incredibly frustrating journey with these morons makes for a very long story, so if you are the person who doesn’t want to read the whole thing, no worries at all. Just focus on that opening statement but for those of you who like a good read, here you go.

Out of the blue I get a 550 error message - supposedly for spam abuse. Well, nothing has changed on my part as I communicate with my customers but something changed internally so people can't email me anymore and I have troubles sending out. Now what? Call support of course. Yikes - one easy convenient number takes you to the Philippines. The delay in transmission is awful. You sit and wait for a response for 5-10 seconds. The support staff have limited knowledge and sometimes are hard to understand. It would be not so bad if they knew what they were doing but add bad communication delays and hard to understand English and the support is less than stellar. Down-right sad is what it is.

I tried to cancel my plan, because I no longer needed the service. They overcharged me for the cancelation, and once I tried to waive the fee, they reconnected me five times. In the end, the agent on the phone disconnected me because their offices were closing in a minute. I’m a student, and I really couldn’t afford to lose that money. I really do not recommend Bell, and I can easily say that they provide the worst customer service I’ve faced.

Worst Customer Experience with Bell Mobility. Horrible, never gonna be with this company. Worst customer representative, mostly call goes to Philippines, hard to understand what they say. Don’t understand what you say. Not helpful, weird thing is that they have some heavy accent supervisors, could be from Africa (assuming) very hard to understand what they say, also not helpful. Instead of resolving problem keep justifying the unjust charges. When I canceled their service, another person with heavy accent called me to get back. I was with another company already at that time. After I denied, they put extra charges in my cancelled account. When I called they were so cold, unkindly. Bell’s mobility Customer service is nightmares. Pls stay away from them. Made me so upset and disappointed!

First off it took Bell Canada at least a year to associate my phone number with my address. They had it confused with our old cottage and could not figure it out! Now out of nowhere after 2 years of having an invisible answering machine it has disappeared and they can’t tell me why. Patrick says he will figure it out and call me back in ten minutes, and 16 hours later I’m still waiting. Oh yeah and now the prompts don’t recognize my number! It is always incredibly hard to have anything rectified and now I’ll have to spend my Saturday trying to chase down the answer to my problem! It seems like they can’t get anything right!

I have been with Bell for 1 year. I knew it would only be 1 year and had a good deal so even if I heard complaints about them, I thought it couldn't be that bad. To be honest the installation was quick and the service worked. The problem was when I tried to cancel. Since I was moving, I told them to cancel on June 30. The lady wasn't that pushy and quickly did the order and explained to me the process to return the modem, all good.

I manage a medical clinic. Our 3yr contract with Bell expires June 14. Today, June 7 Bell disconnected my phone lines, fax, and internet, a week earlier than this contract was set to expire. There had been confusion over whether we were renewing our contract, but instead of clarifying with us, Bell cut our service short. I spent 4 hours straight on the phone with at least 8 different agents in order to figure what happened. Billing told me that because our number was disconnected, I would have to create a new contract to retain my office numbers.

Bell has been a real problem for me. Unclear billing, consistent overage/extra charges, nothing inspiring about the brand or company vision that I can see or have been exposed to. I'm eagerly awaiting when I can move off Bell and onto a better solution (which there are very limited options). They seem to exist because no one can do it better, so they get to exist in a world of poor customer experience, poor product, poor offering, poor pricing model, and a poor brand.

I have been with Bell over 5 years so long I can't remember but too long they have made so many mistakes over the years but today was the last straw. I have to deal with so many people to fix the problem. They have blocked data so many times and when I phone I still have data left and they apologize and say they will fix it and it takes 4 times of calling to have it fixed. I have taken names and employee numbers of management but when I phone back they can't find them or never heard of them so I have to start over with explanations of what needs to be done. So if you want a good serviced company BELL CANADA is not for you???? I will finish out my contract with them and move on. Enough mistakes made. I'm done.

Bad connection, bad service, salesman cheated me. When I applied internet with ** company, I told the salesman that I only need internet without phone line, and he told me the monthly payment is $70. After technician came to install, he told me there is also a phone line, and gave me the number that I never applied. One day after l got email from Bell, I was told my bill is $107 plus. What a ** company. If network connection is good I am willing to pay, but connection is very bad, my debit machine doesn’t work. So after two days since installation, l cancelled the service, they told me penalty is $500. Don’t deal with the ** company.

Don't believe any reviews with 5 stars. I've been tried to use their services both residential and commercial 3 times in the past. Every time the bill they charged to my account is not what the sales agent promise. The customer services are the worst!!! Very rude, no patience, not willing to listen and to help you solve the problem at all. Don't trust the promotion they offer. This company is definitely a cheater and thief. If they are not willing to solve my problem I will add a new post every week.

PHONE CALLS & LETTER TO BELL RESIDENTIAL/FIBRE OPTIC DEPT. RESULTS as of May 24, 2019. On May 22, 2019 I called Bell Executive Office 1-866-317-3382. Spoke with Chris who then transferred me to the Residential Dept. They then transferred me to the Fibre Optic Dept. Result: May 22, 2019 - Ticket # **.

Bell ExpressVu services & support are the very poorest of poor. I have been a customer since 1992 but moving due to being billed excessively & having to call about this very poor service & billing constantly without merit. I have wasted countless hours & days trying to get my bill fixed. For the past 8 months I have been dealing with an executive office representative who has assured me that my bill is finally fixed only to find out yet again this month that the bill is double & she is as confused about the whole process as I am. It is the poorest service & support that I have ever received from any company. Bell Mobility, Bell ExpressVu and Bell Aliant are all equally as poor in all areas.

I have never been so disgusted with a business’s lack of customer service until dealing with Bell Canada! After being with them for over 2 years my bill credits had expired (no problem). I called in and spoke to a gentleman who thanked me for my business and assured me he could save me some more money and keep my packages the same. Well 2 weeks later, Alex notices the internet was horribly slow. I call in only to find out they dropped my packages even though I was assured over 3Xs that it would all stay the same (I asked straight out to ensure this)!

I have been with Bell for many years. Recently, the company had been overcharging me money. The first time, I was refunded, not through direct deposit, but through cheque. Inconvenient but I didn’t like the business standard they had set by overcharging me for services I hadn’t used. I had found a carrier who was less expensive and communicated to the company that I wanted to disconnect my phone. I had explained my situation to the teller and was still charged for two billing cycles following this.

I had selected the better programming on bell satellite. Over the last couple months I have lost many channels which I have had from the beginning of my subscription. I called bell and went through many different options of fixing it over the phone to no avail. They had even sent me a new smartcard, to no satisfaction. A supervisor had called me stating they had taken channels away from me because they dont stay the same always. I feel this was nothing but B.S from her. She said if I wanted them back I would have to pay for them. Imagine that paying for them from the beginning, then having them taken away and saying it will cost me to get them back.

I had been a Bell customer for 15 years, I am not anymore! My Bell Mobility bill has been creeping up for the last year. I called Bell to find out what was up & ask if there was a different plan I could switch to, basic bill was $60/month but my bill had been $75/month the last 3 months. I call & talked to the customer service rep, she tells me my plan is outdated blah blah blah and if I wanted to switch to a new plan it would be $80/month. What??? I was calling to lower my payments; it was my wife's cell, she averaged 20 minutes a month on calling but we wanted text & data. I said, "No thank you. I will switch providers." The next day another rep from Bell calls me, says they want a satisfied customer and after reviewing my concerns they can offer me a monthly plan for $80/month. What??? Not really a great review of my concerns if you are calling to offer me the same plan, for the same money(more), than what I declined the day before.

I have been paying for ALT TV for months and never used it. Today my antenna came down and I had no choice but try to watch the news using this service that I've been paying for. It doesn't work... So I call the support number at Bell Canada only to be told the wait time for support is about an hour (news is in 2 minutes - at 10pm.). I miss the news and get a call back from Bell Canada, then sit on hold another 5 min to get someone who asks me a bunch of questions before she can tell me how to use the service. Once I've answered all her questions, she has no clue how to help me (technical support). While being placed on hold after every question, I notice I've been getting charged late payment charges when I'm on their automatic payment plan... They take my payment on the day it is due and yet they are still charging me a late fee?????

If I could I would give them 0 star. Honestly standards service for an overpriced price and they make it very hard to get out the contract so you feel stuck. Had to pay 1000$ to get out. Still less expensive than staying with them.

They will always attract you with a good deal and here it begins. Usually the deal is a bundle, and every month they will increase the prices in the name of infrastructure cost on EACH SERVICE YOU HAVE, then you have to pay $200 more per year. Last year I changed Rogers to Bell, big mistake, every month I have to call in because the price is always different and to fight with customer service. Stay away from Bell. If you are still in contract period, you cannot cancel the service without being fined. After two years, you are not within the contract period and want to cancel, then they will try everything to stop you from walking away by giving you some discounts. They lower prices but they will increase again every month always finding excuses. I was stupid to leave Rogers. Do no trust them. (Cheaters).

Just received replacement receiver from Bell, “refurbished” I guess, because it was a little dirty outside. Decided to see if any bugs inside... Didn't see any but lots of dust and litter, hair? Around cooling fan. Will last until my warranty runs out if Bell is lucky. Can't reach anyone in Canada, and can't speak to executive office any longer. Funny how a phone company doesn't like to talk to customers except by “chat” and email.

I wish I had never changed from Rogers to Bell...any benefits given to a person changing to Bell will be ripped away and overcharged on their shady usage and billing system. As soon as my contract is up I am definitely changing carriers. Don't change to Bell. They are crooks....

I have been with Bell for over 10 years. I just experienced the WORST management customer service I have come across. Over these years, there have been the odd error in charges. In those times I recall every time the length to correct the bills. Fine, but it gets done. But this recent incident has left me extremely upset. I myself own a few companies and if a manager or employee talks to a client of mine in a smart ** way or ignored notes on my file for something to be corrected, they would no longer be with me.

I had Bell TV for over 3 years. Last November I got a call from a salesperson and was told I could have movie channel for free because I such a good customer. He said, "I'll give it to you for November and December and because you're such a good customer I will give it to you for January, February as well." When I received the January bill there was a $25.00 charge on it for the movie channel. I didn't want to waste energy on it so I paid the bill and cancelled the movie channel.

I've got my new S9+ phone in the mail, purchased from Bell. April 25 I called in for activation and today May 7 my phone still not working, accordingly my phone: "SIM card is not provisioned"... Every day when I call Bell an employee will let me know they need another 24 hours to fix the problem. It is very annoying that they have the same answer every day. The very same one that told me the first day I called Bell. Every day I have to explain all over again that it isn’t the first time I try activating my phone... Nobody ever reading my file????

I have to return damaged modem to Bell Canada. We were informed to return it to any Bell store. When went there, they would not accept it. They told us to return by mail. When I called Bell, one lady did not give me any answer and hang up my phone. When I called again, another lady asked me about account number and address. When I provided both, she said I should print out a label and send. She did not explain anything how to print label. Rogers case, I could just drop the modem at any store. Why Bell give such hard time and unnecessary trouble to customers like this. I would never recommend to be Bell’s customers.

Bad TV reception, signal goes off every time it rains or snows. Just renewed my new contract in March, only to have Bell raise it $23 after a month. They told me that they carried over "promotion" from the old contract and it just expired!!! I told them then to cancel my service but they charging me "early disconnection fee". $75!!!! They broke the contract yet they charging me! Stay away from them! Quality and support is something they know nothing about!

They will always attract you with a good deal and here it begins. Usually the deal is a bundle, and every year they will increase the prices in the name of Infrastructure Cost on EACH SERVICE YOU HAVE, then you have to pay $200 more per year. If you are still in contract period, you cannot cancel the service without being fined. After two years, you are not within the contract period and want to cancel, then they will try everything to stop you from walking away by giving you some discounts. The lowered prices are reasonable but they will expire so you have to negotiate with them every year!! Then you realize that this is kidnapping, not customer service. To cancel the services and switch to a better provider, you need to yell at them and keep assertive!

Terrible customer service. I cancelled my service in February, as of today, Bell is still sending me bills. I call in every month to get this rectified, I get transferred to the cancellation department that assure me it won't happen again and they credit my account. Next month, same thing happens. Apparently my account keeps on getting re-activated, and I have to go through this whole process again. This is crazy and so frustrating. I will never have a service with Bell again. Canadians are screwed with our limited selection of services.

I had a Bell technician at my neighbour's house today installing internet and since my internet has been spotty at best. I have had to watch streamed TV shows (Netflix and Prime video) in 10 second segments.... I could have nicely accepted the mistake made that caused the problem but I have since been on hold for 45 minutes and counting... I think this is an unrealistic wait time and it is super frustrating when I know I did not cause the issue.

I came back to Bell Canada for it's Fibe Optical Internet as the promise of constant high speed being advertised. It's fast BUT definitely nowhere near the 1 GB advertised. But the PROBLEM is.... Customer Service is ABSOLUTELY ATROCIOUS. First, I had to reschedule the installation appointment due for Tuesday. I called them the Friday before and the lady gave me 3 possible windows of AM, PM or EVENING next Monday. I took the PM for the following Monday.

I left a $25/mo. plan for the same features for $125 with Bell in order to switch to an iPhone. There is very little improvement in the service. The LTE regularly cuts out, and the VM is really bare bones. When I called technical assistance, they could not explain how to check date and time stamping which should be a really basic bare bones feature of voicemail. After an hour on the phone with four different "technicians" starting with level 1 then moving to level 2, I was finally told that Date and Time recording is not a feature of Bell VM!!! After giving up on their tech support team, I dug around their company website and found VM instructions for locating the date and time you received a call, deeply imbedded within their instructions. So deeply imbedded that their own tech team doesn't know how to use VM. So the $100/mo. difference is really going toward paying someone's salary who is not trained and can't answer your questions anyway.

Had the plan for 9 years (since I was 16) so my mom was an authorized user on account. No matter how many times we tried Bell always forgot or lost the paperwork that took her off the account. Never a problem if I needed to upgrade a plan but the minute I wanted to change or cancel the plan they could only speak with her. They gave us the most trouble when unlocking the phone. The only way they would unlock the phone is if she came into a Bell store. Just oh so convenient that they make it the most difficult when trying to leave their service.

From start to finish, Bell has been the biggest nightmare. When I switched to Bell, they messed up my entire account which caused several departments to have to get involved and introduced me to the Bell Nightmare of rude reps and inefficiency that makes you wonder if you're living in a first world country. Not only that, the services they provide are rotten. My telephone cuts out every 5 minutes, my Bell Fibe TV always needs to be rebooted and my internet is a disaster. I contacted Bell's Executive Office in Montreal several times because their customer service call centers have the RUDEST reps on planet Earth.

I have called last week Monday Apr 21, 2019 to cancel my Bell internet to find out it was never cancelled but an upgrade instead was being process. WOW...Bell Canada. I'm disappointed. Never bother to send me an confirmation email to the cancellation or did I receive mail notification to return the modem back and you want me to stay.

I have been using Bell internet services for 2 years. The original price I was paying for basic internet was $50. A few months ago the pricing began to rise without indication that it was going to be raised on my mail statements. I paid the $78 bills as read because I didn’t want to go through the hassle of changing companies. In January, I stopped receiving mail bills and they didn’t tell me. When my bill in February didn’t show up I assumed it was late mail by Canada Post. At the beginning of March I called to ask about my bill and they said it was online. I requested my paper bill. By the time I received it the price went up by $40 and they wanted me to pay the two months at the price of $110. Cancelling my account was a nightmare. Do not sign up with Bell. They are not transparent with their customers and their customer service is horrible.

I really find fraudulent hiding the bill breakdown. I am a new customer with Bell and the first bill was $190 and moving to 2nd was $233 with additional internet charges which was without any notification that I am using beyond the provided data and now the 3rd on is $204.74 and with additional charges without any notification.. I called the customer service today and the guy was really rude and unprofessional. I ask him if I can talk to the supervisor. He said he is busy and will call me back in 2 hours and I didn’t receive any call from him.. I really feel like they don’t have any interest for the customer and they are just getting money by putting extra charge. I will highly recommend not to go with Bell.. We have many other option like Telus and Roger. At least they do care for their customers. Dishonest and unprofessionalism is a bar too high for Bell.

For years I have a monthly plan with Bell Mobility which included in the price 1 GB of data but in February 2019 Bell started to charge data as extra without letting me know in advance. I contacted Bell Mobility, disputed the charge and cancelled my phone service. They agreed to credit the data charge but then on April 10 they billed me for $30 plus tax for the approximately 130 MB of data that they claimed I used from February 1 to Feb 16? Why do they charge me for this data when my monthly plan with them for years included 1 GB of data is beyond me. I spoke with a supervisor at Bell Mobility today and he agreed to give me a discount of 50%, means that I now have to pay only $16.95 (tax included). I will pay for this amount but I still think Bell should have not charge me for the data in the first place. I am hoping that the Canadian Government will be able to do something to protect the consumers from being ripped off as in my case.

I terminated my contract with Bell internet back in August 2018, and in November 2018, I get a notification that I owe them $227. Turns out they lost my modem that I returned, and I had to pay for it.

I really find fraudulent hiding the bill breakdown. The little + is very hard to find ... especially at tax time. And what are "additional charges"? Where do you find them. Bell is right up there with Boeing, Volkswagen, and Trump. Dishonest is a bar too high for Bell.

I want my bill corrected. It should be 76.60. This has happened many times. This has happened many times in the last year. On this attempt to correct, Nell from Bell in the loyalty department hung up on me. This was after been transferred 4 times in 2 hours trying to resolve this error on Bell's part. The call was dropped on the Bell end. She had all the info but never called me back. I am certain she knows that she can contact me and not me with her. She said I had made changes to my account and not Bell.

It was a terrible experience! After 3 days from the contract, Bell disconnected my phone when I was on a family trip in Jasper. I did not have any access to them to ask the reason. After 4 days when I back, I went to the store and they told me that the disconnection was to verify the identity!! They connected after I phoned them! They do not have any customer loyalty plan, and in addition, it is very difficult (and sometimes impossible) to reach the customer service department through the phone. I won't extend my contract to this company anymore, and I terribly regret to have not disconnected my plan sooner.

Every month I have to waste my time and call Bell Canada accounting department to complain that my payment still shows on my monthly bill as balance forward, despite it's paid 3 weeks earlier via web banking. They always assign the payments to the wrong account. Now, I have decided to call my payment with credit card to make sure it's applied to the right account. So frustrating. I wonder how this company survived for so long.

$890.00 cancellation fee for terminating my ridiculously expensive land line for my business. What a joke, no wonder everybody hates Bell. I am waiting to celebrate the day this thieving company goes under, good riddance you buncha bums.

I am ice road trucker and 31 January 2019 I arrived at Yellowknife, NT for 2 months season. I bought phone and sim card and call to Bell to book pay as you go mobile service for 2 months but Bell representative advises me month plan 35. I was agreed but suddenly I got first bill for 84.35$....48.97 for January, 48.97 for February (nice business charge customer month fee for one day only in January). Both two month bill included data service 10.50$ what I didn't order. I made call Bell right away and I explained first I didn't use any data service at all and I don't need it....

This is a bit of an older situation but their poor service continues to amaze me. My husband died. He had Bell, I had Virgin phone. I decided to move all to his because mine was for emergency only. Virgin was awesome, understanding it was because of a death, no additional charges. Then the saga with Bell began, and sadly ALL of this is true: I call, they say I need to send a scan of his death certificate within so many days or they will cancel ALL service. I scan and send right away. Then they phone to threaten me that I hadn't scanned and said they were cutting off my phone. I call and it is sorted out because they already had the scan.

On Jan. I move to new location so I cancelled the service and return the modem as requested. Bell received the parcel on Jan. 29. But recently I received $218.86 bill to pay. Because I had very bad experience with Bell 15 years ago. So I collect each useful information, like parcel returning tracking number. Otherwise if you can't approve you do your part very well you will spent a lot of time to solve the problem. My suggestion is "if it's possible, don't touch Bell, leave them far away". My previous location had no option, only Bell supply service.

My father has a pay as you go plan with Bell, as of the beginning of the year (2019) they started taking $5.75 off a month, which they told him about via text messages. There was no explanation in the text-messages why they were taking the money out each month, and after it occurred for a few months in a row I went with him to the Bell store to speak to a representative (previous attempts to speak to a 'real human being' on Bell's customer service line took much too long to make calling them about the issue a viable option).

Moved into new place 1st of March ... They have made 3 appointments. Confirmed them with me.. and no one showed up. Then when I called customer service only to get attitude from someone I could not understand. I then asked to speak to a manager and they went off on me I think asking me why do I want to talk to a manager. AVOID AT ALL COSTS!! Oh I think she gave me a Direct Number as well.. feel free to use it. **

The biggest run around from Bell. I have been a loyal customer for years: mobile phone, satellite tv, internet hub (very expensive). A new internet service came to my area, when I called to get it I was told it wasn't available in my area. Yet it was available to my neighbor who lives two doors away on the same street, when I checked my address online it didn't exist in Bell's check your availability system, yet my neighbor's address was on the Bell system. When I tried to explain this to the Bell customer service worker I just got handed off to different Bell employees with promises of return phone calls that never get returned... And to add insult to injury the new internet service was offered to customers that were not Bell customers first. If you were an existing (loyal) Bell customer you had to go on a waiting list to get this new service... so much for being rewarded as a loyal customer.

The worst customer service, the way they talk is respectfulness, I explain ** to them and the supervisor told me, "You can talk 10 times a day." And she is not even answer my question. I think the company have to put more attention for hiring people. I cut my service and I am telling you guys, never go to this company otherwise you gonna regret.

I have never been spoken to so rudely by customer service at Bell in my life. I have been cut off, asked for a callback by the Loyalty Department twice. Unacceptable. I was crying and shaking from the the rudeness. No one should be treated this way. His name was James from Bell.

We have tried three times to get a family line added to a cell contract, and have had zero success with them. Our last attempt was yesterday, after being transferred to FIVE different people, then ultimately hung up on, we gave up. I am cancelling my contract today. (That is, if I can...if they 'let' me.)

I have been tying to contact Bell since Feb 2019 to explain why I am still be charged a monthly fee for a cellphone that is not under any contract that I requested to suspend since Jan 2019. 3 attempts to make contact and all I get is this ("All our agents are currently assisting other customers" etc). Rate this company is going, they soon won't have any customers.

I've been a Bell/Aliant customer for over 9 years, and have nothing good to say about them whatsoever. Over the course of my stay with this company, I was lied to multiple times by their so-called accounts receivable department, which is incidentally operated in a 3rd world country, by people with no accountability whatsoever. Nevertheless, I was relieved to end my 9 year association with this company when an alternate service provider came to our small community in Newfoundland. To which I'd add, I would rather die than have to do enter into a business agreement with this horror of a company again. Consumer beware, if you're in need of internet of cellular services, do yourself a huge favor, and steer away from this dreadful company. PS. Bell Aliant is owned by BCE Inc. who also own; Bell Mobility, Virgin Mobile, Lucky Mobile.

This is the worst company I’ve ever come across. They think they own the Canada. Please stay away. Let’s together make them to bankruptcy. They deserve this. They can not handle single conversation. They don’t have a people to answer phones and questions. Stay away.

This is the worst company I have dealt with, very frustrating dealing with Bell. I have a contract and every month my bill keeps increasing, all they have to say they are upgrading. Every person you spoke with has a different story.

They lie, cheat and lose your service tickets. Service sucks, though a couple of technicians tried to be helpful once they were here. Almost everyone I talked to had heavy accents and they just shovel you off until you're either frustrated or their office hours are closed. They pretend to care, but do nothing to help. Any arrangements you make with them are not honoured as they will lose the ticket where that agreement has been made. They have no emergency department, so no matter what your concerns are in the off hours, no one is there to help.

I am a new home owner and choosing a service provider for our internet and tv was something I never had to do before. I had to take into consideration my other finances and work with a budget that will fit me. I just moved to Milton and for those of you that do not know, the service providers are limited here. The only companies that I knew of were Bell Canada and a few others that I never heard of before. Because Bell is such a popular company I decided to go with them thinking that I'd rather go with a service provider that I knew of and is well known. BAD DECISION!

I was told the phone/internet plan service was free by an agent who approached my small business with a $500 'credit' lure applied to my phone/internet bundle plan. After 5 months, I receive a call from the billing department chasing outstanding bills. I ask them to pull up my account details, and they apologize that they can see the $500 credit and that I do not have to pay for another 10 months.

Don’t be scammed by this provider.

Out of all of the different mobility services I've had in my life this has been the worst. I asked for a decrease in my monthly bill while I was away overseas for 4-months. The manager over the phone agreed. Later on, she tells me that I was making calls overseas which I have not. She agreed to change my plan until I was back in Canada. I found out later that she had canceled my phone completely. But I was still getting charged for phone usage and overdue fees which I had originally tried to pay for using my credit call in the initial call.

I went online to chat with service to find out if I could change the font size as was possible in the past. I was jerked around for about 20 minutes asking my account number, Bell One bill account, last balance paid etc etc. There was no need for this, I wasn’t adding or changes services, it was a simple question. I had my previous TV thru Shaw, only changed to get a better internet speed. I will be cancelling my Bell Fibe TV.

I hate Bell and the only reason I use it is because I am basically forced to. I moved into a new building that only allows for Bell Fibe. They keep raising the prices and the customer service is very unhelpful. They lie to me all the time telling me I will be paying x amount and I end up having to pay more. They lie also by selling packages that they claim to be "free" and then I am charged for the service. When I ask them to remove it they say they cannot because then I will have to pay more money. I wish I could use a different internet provider.

I just canceled Rogers and ordered Bell Fibe TV about 2 months ago. Everything worked great for about 2 weeks and then I lost my signal for Fibe. I've had 3 different technicians come in and give me the run around about what the problem was, then I had 2 technicians not show up. I have been without cable for 4 weeks now, and they dont seem to want to fix it but they still charged me 208.00 dollars for something I can't even watch. So I canceled their services today and now they want to try and charge me a cancellation fee, when they're the problem.

They are scamming me. They are charging me for internet but it says that I have not set it up yet but I have and it is acting like I'm a new customer but I have been with Bell for a very long time and it says I cant connect to my internet.

Bell Canada, increases bill every 3 months without providing actual reason for the that. They say that they improve their system and it is underground. I don't buy that. Most of the time after 12 am I had hard time to open any pages for 30 to 50 minutes. When I called to cancel the service, they left me on the phone and agent disappeared. This happened me more than one time. Whenever we do speed test they don't pass 96Mbps and the package they have sold us is 300Mbps. They tried to keep us with them and they reduced the bill and they said they did not change anything regarding the service and it turned out they removed most of the TV channels. They told also there will be no contract and it was not true. Their customer service is not in Canada anymore. I will never ever buy any service from them again. Bell Canada is my nightmare. Bell Canada is a dishonest company with overpriced service.

In September I sign up with Bell Canada cable tv. They told that anything you don’t like you can cancel it and you'll not get charge. For over 2 months and half kept calling them telling them that every 5 minute of my watching tv it disrupt 5-6 seconds. Kept calling Bell technical support. And they did not resolve the problems. They left an appointment with a technician to come and see the problem 10am. They make me wait like a yo-yo home 5-6 hours.

I was upgrading my 3 phone lines. I was told by their outbound or outboard department my monthly cost would be a certain price. When I went to upgrade the phones I was told my monthly plan was more than what I was told and if I didn’t like it. TERRIBLE CUSTOMER SERVICE. I will be searching for another provider.

Bell stole my money for 8 months. I had a second line that I canceled early in a contract because my ex took stole the phone and I already had a line. That line was 80 bucks a month and not connected. I called randomly and asked “when is this line’s contract over?” They said “8 months ago.” I asked politely why I was not told or sent an email asking if I would like to re-sign a new contract instead. You said nothing and took my money for 8 months? The guy who doesn’t speak English, (shocker there) went right off on me.

I see a lot of bad reviews about Bell Canada and in my experience if you're rude and demand things over the phone you will usually get free credits but they will take their time reconnecting you. If you are respectful and polite on the phone and understand that it isn't the technician's fault that your services aren't working then 9 times out of 10 they will do everything in their power to get you hooked up again. After getting connected to a 2nd tier Bell technician we realized it was my fault the services weren't working, I had the wrong power adapter plugged in but all was good. We laughed and life went on. So to anyone having problems with Bell services, just remember that it goes a long way to be nice and calm. If I could give more than 5 stars I would.

1 Star is too much to give this company. I have been trying to get support for a service that was not delivered in a timely fashion and I cannot reach anyone within Bell. Customer service is nonexistent. I have been told that Bell is short staffed and this is why they cannot carry out my request in a timely fashion. I was also talked down to and spoke to rudely by my sales manager and other staff within the customer service team. Meanwhile my company is losing money and I have no outright now. How do I get some customer support???

I had 2 Bell salespeople come to my door offering a bundle package for $115 taxes included. The bill was never that price. It was $180. I called to correct it and the reps were always rude and unhappy to help. Bell hurt my credit numerous times because they could not competently add my credit card for pre authorization payments so my bill would always appear as a late payment. I'm actually surprised that such a well known company can commit such fraud against its customers and not be legally held accountable. I believe the Canadian government should step in to keep this company honest. I cancelled the service and I'll never go back. This company is dishonest and cannot be trusted. Stay away!

This was going on our 3rd year of being a Bell customer. Before that we had always been Rogers but when we moved, we thought we would try Bell as FIBE was just on the rise. Initially, we were very happy. We got a first time subscriber plan and had all these credits applied to our accounts. Fast forward 2 years and every few months our bill spikes because credits expire. To put it into perspective, it rose $120/month since we initially signed up... We had monthly phone calls to try and work out new promos but another one was always expiring and what ultimately did it for us was 4 months in a row being offered a promo that would drop our price down 30 dollars was never applied. The next month the person would state that something else expired so it evened out. Even when we provided the promo codes and reference numbers, they somehow disputed it, talking in circles.

So yeah, "It's in your service agreement," they said. And I only receive that AFTER purchasing the service. I purchased the service on January 22, 2019 and my billing cycle was Jan 22 - Feb 21. I made a payment on Jan 26, then cancelled the service on Feb 11. You would expect a refund because of proration since I did not even get 1 month of service? NOPE. Promotional credits get CANCELLED if you cancel the service mid cycle, therefore you are prorated on the FULL PRICE WITHOUT PROMOTIONAL CREDITS, and then incur an additional fee in March. Lel. Kek. Lawl. ECKS DEE. GG Bell. Good job ** me over, you were really good at it and I was an idiot.

Horrible experience ever with Bell Mobility. I was falling behind my bill so called Bell to make payment arrangements and supervisor agreed to what date it should be paid off... Later after 5 days Bell suddenly canceled services on my phone and when I phone them they said no payment arrangements are made... I had a proof that the day I called they gave me some credits back on my bill... May be overcharged? Spoke with every department for almost an hour but no one want to listen customer. They just want to explain the same thing as they wanted... Even no email. Heads up were received for services being disconnected too bad. Services and experience ever with Bell. Would not recommend Bell Mobility to anyone... Even I am going to cancel both my phone services with Bell.

Bell has been providing us with a bundle of services (2 landlines, TV and phone) for as long as we and they can remember, with Fibe and optic fibre to the home. We have been plagued for some time with problems with the TV service -- the image/signal freezing. In the best case events it was restored through rebooting the system. On other occasions there were long calls with their technical staff and even several visits from their technicians.

I was falling behind on my Bell bill a few month ago and called in for help to have it reduced... I spoke to retention and the representative told me he had a great deal for me because it was Black Friday... So I gladly agreed with him after he told me that it would be the same services... Yet because it was Black Friday that I would get a few extra plus never go over what I had asked for my monthly budget. Then the following three months I was charged double the price I was originally paying. After calling in and speaking for 3 hour all I got was grief and told, "Too bad" and that I must pay the bill. They later said they would be glad to change it again for me. I sadly declined.

As a business we rely on our phones lines to bring in our customers and unfortunately we recently discovered that our service has not been working and that we've been overcharged for quite some time. We have a family business located now in the GTA. My father got a 416 number about 20+ years ago that would strictly forward incoming calls to our office line. Luckily, I called into Bell regarding lowering our monthly plan. We were paying a whopping amount of $90+ per month for a single number reach plan. This would have been maybe my fifth call regarding lowering the price, but it was only the last call that someone offered me a better plan.

Bell overcharges you illegitimately every month! For several consecutive months, I have had to waste 10+ hours trying to get my bill sorted. I eventually became so tired and fed up with dealing with them that I have switched providers. Not only am I getting a better monthly rate (EXACT SAME plans) I AM NOT OVERCHARGED nor do I have to waste my time dealing with them. Also, the customer service reps are so unhelpful and rhetorical. It is not good customer service to continuously reiterate everything I say and reference my name 5 times in the same sentence. It just waste more of my time that I shouldn't be spending on the phone with them anyhow.

I signed up with Bell in January 2019. 7 days after my new service was installed they send me to a collection agency. They do not communicate well in between them, they do not care about the consumer. They only care about getting your money. All together they wanted $800.00 for 20 days of service. I canceled my account not even 30 days after I signed up. Horrible company!

Called to disconnect. Agent asked name and address 4 times, put me on ignore for approx 20 min but made sure I could hear them, laughing, insulting me etc. Hung up. Called again. Complained to next agent who just sluffed me off.

Cancelled my internet, tv and home phone THREE MONTHS AGO. Had to call MULTIPLE times as agents kept incorrectly leaving services open! MOVED TO THE US AND I AM STILL BEING CHARGED 3 MONTHS LATER! I have dealt with soooo many service agents these past few months who keep telling me the erroneous payments will be refunded. Now today one extremely rude, and condescending online agent tells me I actually will not receive a refund yet can’t articulate why. Complete imbeciles. Stay far away from Bell. To top it all off, I cannot even call the customer service line from the US — it only directs me to Bell Mobility who cannot help me so I am left to deal with imbeciles copy and pasting scripts in the online chat. Don’t let Bell scam you out of your money after you cancel services!

On January 8th I asked that my home phone be disconnected January 24th. I knew I would have to pay for the month of January but in Feb. are still charging me for home phone service. They say I have to pay and will get a credit. In the email they sent me in January stated I had a 44 dollar credit. Nope. Still have to pay. Not going to and I'm cancelling my internet with them as well. The person I spoke with said she could not change what was in the computer. BULL!!! I have been a customer for 19 years.

Today I had to call Bell service THREE TIMES. Three days ago we had a major snowstorm. Since then, the phone line had a lot of static, and the static caused my DSL modem to fall in and out of connection. My DSL service is NOT with Bell, but piggybacks on their infrastructure. I thought nothing of it at first... "Snowstorm and damaged equipment happens, I'll just wait a couple of days and it should be fixed..." Yesterday morning before I went to work, the phone line was still working, although it still had static. When I came back from work, no dial tone anymore. It's not a hard break on the line, since my DSL modem still works (but still falls in and out of connection). So today I called Bell. After wrestling around with the automated phone system for a while I managed to talk to someone.

They confirmed they were received and that my account balance was $0.00. 4 months later I have credit bureaus calling me saying I have an outstanding bill with them from October 2018. I cancelled my services with them in AUGUST 2018, I had moved out of the country by September 9 2018, again prior to doing so I already confirmed I had no outstanding payments. If I was no longer in the residence let alone the country in September HOW is it possible that I have an outstanding bill in October?

Bell's customer services really SUCKS. It's the worst I’ve ever dealt with. I was with Fido and Rogers and they are so much helpful and efficient. Bell customer services are very impatient/rude and do not help me solve problem at all! I called a few times for a same problem. It's really a waste of time and in the end I have to request a recorded conversation with the Bell agent I spoke. Hopefully the problem can be solved.

Spent 1 hour and 47 minutes on phone with them, trying to resolve a problem with them. They accidentally made changes to my phone line when I upgraded my internet. They wanted to charge me to put back my features back. Unbelievable!!!

I was changing my account from regular payments to automatic payments personnel and Bell charged me both amounts $272 twice and will return my money. I live on Odious P government support program for disabled people. I need that money to live with the rest of the month to buy my medication and they’re hanging onto it.

When I moved in October 2018, Bell Canada stated they would send me a return label to send back the TV equipment to them. By November, I hadn’t received it, so I called in to notify them and to request it be sent. I expressed my concern that although they were negligent in not sending the return label to me, I would somehow get blamed and have an astronomical charge on my bill. The reassured me that wouldn’t happen and that it had been entered into the system that I had called and that a return label hadn’t been issued. They stated I would not be charged.

They don’t even deserve a single star. Bought 3 phones from Costco in a contract with Bell for my family. Used them for more than a year and all my bills on time and but when I upgraded my devices and canceled the contract they sent me the final bill and I paid that too. Now they are sending me a bill of 1800 of data overuse. Never use Bell again and will tell my friends not to use.

My family and I have been loyal customers with Bell for years (over 15 years of tv and mobility). Recently, I’ve had to change my father’s account to add more data. They completely change his plans and removed his “unlimited Canada wide calling”. He’s been charged 170$ for “long distance calling”. They refused to pay it back and only got us a discount of 30$. His contracts ends in October and I will definitely change providers!!

Most unethical, frustrating, not helpful "customer care". They will fight you to death to NOT give you credits that you should be 100% entitled to (even when it is THEIR mistake)- they do not listen, and they certainly do not care. Was receiving 50mg service (home can't support the 100mg service I've been charged for the past year, I've had several calls (and technicians issuing tickets to have this rectified) on May 28, Jul 23, Oct 17 2018 & 2/6/19). Asked for a credit to be reflected for the service I was receiving (50mg), was told a credit was in progress-never received it. Now the company is refusing to reimburse me for this for the full year when I was charged for a service I did not receive.

Signed up for Cyber Monday, was told my monthly bill would be $**, got my first bill it was ten times that amount. Contacted Bell, they claimed $**/mo was never our contract. Waited for the $150 credit card that was part of the Cyber Monday "deal." When it came, I was told it would be yet another 30 days before Bell could activate the credit card-- even though I'd already waited 60 days for the card to show up. Always evasive, lying to my face, and this last credit card scam the final straw: am canceling my service. But what chance do I have in Ontario, the land of Big Telco Fraud and zero consumer protection? I would be thrilled to see Bell suffer a catastrophic disaster. That's what scum these shysters truly are.

When I signed on to Bell for phone/internet/TV I was told the 3 yr contract would not change during the contract period. Suddenly I get a bill charging almost $10 more a month for phone. I had asked if this would happen before having the service installed and was told no, there wouldn't be increases for 3 years. When I called was told that this is not so. Will definitely look around and consider changing service providers. Bell doesn't seem to understand what the word CONTRACT means.

I stayed with Bell for 2 years. At the beginning I was very happy. Later there was extra charges on my Bell. Once they waived one time which is nice of them. And that start happening again and again. And what pissed me off was After upgrade I got my first Bell around 200 which is fine. I called to inquire more details. The agent was rude to me, and I said, "You know what? I wanna pay off the device and leave the company" and he was happily guiding me how to do that. Like seriously, they beg to bring one customer and they don’t care if their existing customer are not satisfied and leaving. Was really disappointing. No more with Bell.

Be careful, when they are selling you the services the sales rep will confirm that there are no cancellation fees but when you try to cancel the services they come up with fees that you have not agreed on. I would never use them again. The worse customer service in the country. The authorities should do something as they are taking advantage of their customers.

I have been Canada for 8 years and I started to use Bell mobile phone service since last November. In the past 2 months, I had really really bad experience with Bell. Bell charged unreasonable fee on my account without informing me first, I won't use Bell anymore.

Do not go with Bell Canada - for one they charge unwanted charges on your bill. Then when you tried to get them to explain they say, "Well basically that's your problem and you have to pay." They don't work with customers' needs at all. I had this issue with them with my phone years back. I went back to Rogers. Have been a loyal customer to them now 5 years. I decided to go with Bell for cable because of the no wires but now that Rogers has that option I have switch over to them. At least they care about their customers wants and needs and they actually listen. If something on your bill or if you want to make payment arrangements they work with you beyond. Unlike Bell. I would call Rogers first before you call Bell and end up paying ridiculous amount of money to them!

Hi, I am a Bell customer, paying 67 CAD per month around. In last week of Dec 2018 I had called Bell to enquire about taking new phones on contract, as the prices were not good, I have told no to go with new mobile & not to break the contract. Suddenly Jan 2019 month charge has come 591 CAD, customer care representative told that, "You are out of contract." I tried to tell- "I have not broken the contract, please listen the recordings what you do for quality purposes." They mentioned, "Whatever is noted by representative, i.e. final, you have to pay money, otherwise connection will be cut." What should I do, can I go for consumer court?

Bell Canada has been sending out techs for about 6 months now to repair our upstairs landline. After 10 different Bell experts going in and out of our house on different dates, the phone still has someone dialing up in the middle of our conversations throughout the day. We get phone messages such as, "LINE IN USE. BUSY" and no message at all. At times there is no dial tone. At times there is other people talking on the line or just a beeping sound. The biggest joke is through all this Bell has the nerve to have their collections department call us numerous times throughout the day demanding payment of our account.

Very bad company, always trying to take advantage from customer. I requested my Bell internet service transfer from Oct 15th, and after that I got phone call for confirming that my service already been remove, until I check my Bell online, they still charging my internet for extra 2 months. Then I called Bell Canada, they were telling there has nothing notes said I requested for internet transfer. What a joke. You guys called me back for confirming that my service was transferred, now you saying there has no note said anything under my account? Then I called over 5 time upon on this issue, they still saying they couldnt do anything, every time after they said they will call me back in 7 business days for the result. I never get call back, and when I call them back, they told me my conference number different than what they have. OMG, I really hate this company, and I dont have other company that service my area. This company is a shame!!!

Was not happy with every month being charged for outgoing AND INCOMING long distance calls from within Canada. There are a few issues here. I shouldn't be charged for incoming calls. If I did pick up a call it was coming from BC to Alberta and bill amounted to around $20 for 21 minutes which is exorbitant and I don't agree that I had that amount of incoming calls. Also for the long distance calls they claim I make outgoing were false because I used Skype for all my calls.

I have been trying for a year to have my service change. When I signed up originally I got a package with TV, WiFi and phone. After 2 months I decided I only needed internet, so I asked them to change the service to wifi package Fibe 50. When I got my first bill it was Fibe 15 which is the basic package so I also got billed for going over. When I called them to fix it and credit me, I was on the phone for over 3 hours. I got the credit but they did not fix the package. This keeps happening EVERY MONTH - it's been over a year!

Signed up with Bell 2 years ago (well almost 2 years). Got a reasonable deal for everything, mobile, internet and home phone as well as tv. I was guaranteed a certain discount each month which I did receive. However I was duped into believing that the price would also stay the same for the two year period. Wrong! The discount stays the same but the price increases regularly, I must mention that quality of service was not an issue.

Have had nothing but headaches dealing with Bell. Billing cycle on the account doesn't match the billing cycle on my phone and I'm being charged an overage fee for going over data but my phone is showing that I'm still under the limit. I honestly feel as if Bell is just a legal con artist that rips their customers off left, right and center. Horrible service. Cannot wait to sign with another provider!!!

I have a prepaid cell phone $100.00 worth of minutes good till October 2019, no monthly fee. Now Bell are going to charge me $5.00 monthly fee and give me 10 minutes a month (no rollover). I don't use 10 minutes a month, I can go months and not use the cell. That five dollars they are going to take ends up to be $60.00 of my $100.00. Bell says they can do this because they sent enough notice. GOODBYE BELL. And I won't be renewing my Bell landline, FibreOP and internet once that contract is up.

Hello, I bought an iPhone X on the contract and I paid $16 for the insurance. My plan is totally $105. Now my phone is lost and I claimed for that. I have all the proofs of insurance but insurance company and Bell refused to give me the replacement device. Then what is the benefit of insurance. They just simply say we are sorry... Insurance company said that I have all the insurance but my account has been abused but when I ask what abuse I did with my account they said they cannot tell me because of the security reason...**. How would I know what happened to my account. They simply denied my request even I paid monthly insurance. Can consumer department help me? Is there any department who gives me justice? I am not rich that I can buy a new phone???

Five originally was great. I endorsed it when asked by family and friends. Then it began to decline in service. Interruptions of service, freezing of images, distortion on sound and image synchronization. Call center was mostly a very, very long process with a good person or totally clued out person. More and more required area service people. More and more required people to come to the house. Except those people were personable and knowledgeable and a last resort but solved issues often doing things way beyond me or needing outside co-ordination. Now I see constant decline again and again with PVR. First it starts with PVR full when that is impossible. Reboot irrelevant. Then recordings and On Demand experiencing technical difficulties and finally Netflix unavailable. Then hours of trial error, supposed customer service from the other part of the globe by people only reading a script and do not care if there is a resolution or not.

What a monopolized horrible company. None of the people who work there care about their jobs. They don't even know what they are talking about. I was sold a specific phone on Boxing Day at a great deal. It took almost a month for it to show up in the mail. And they sent the wrong phone!!!! I phoned in and the guy I talked to said I could send it back but since the rep who placed the order had typed in the wrong phone they said that there is nothing they can do. I would have to order another phone and there would be no boxing day deal on it. Are you kidding me... I waited until Boxing Day to order a new phone and was so excited. This is Bell's fault. Why am I getting taken advantage of? Huge inconvenience and a waste of my valuable time. I have been a loyal customer for 10 years. Well that ends today. Good riddance Bell. I'll be going elsewhere. What a joke of a company.

I wrote a review on BELL the other day as they screwed up my account and messed up our plans then overbilled and I paid off the account and shut it down 3 times and paid it off again last week and I got another call from collections today... OMG. When will it end. I contacting my lawyer today as this has been going on for 9 months. The worst company ever!!

Over time Bell added all kind of useless charges to my bill - wire care, dish care, phone care, name it. This was accompanied by nice "valued customer" letters which I was throwing in the garbage. Almost $80/month just for the darn home phone that rings mostly with calls from scammers and spammers. Over the phone with support (in India, gosh) was not able to get anything useful. On 01/12 took the decision to cut this and amended online my service features dropping the useless stuff. Sure, being threatened that I discontinue a service which I can't take back if I change my mind. And being confirmed online and by E-Mail for $52.48/month.

We purchased business internet and TV. Added business phone to our bundle and signed a contract for 36 months. After a while the phone bill increased. When called Bell they said they have the right to increase the bill up to 10% annually. When we tried to cancel the phone, they said we have to pay them $500 cancellation fees. Increasing the bill 10% never mentioned when I signed the contract for 36 months. It seems they hide it in fine print and never mentioned. Very unprofessional and unethical way to treat the customers.