Bell Canada Reviews

Where do I even start? Accusing me of stealing a loaner phone that I dropped off and charging me $500 for it (even though it was only worth $200)? Cancelling services without my authorization? Refusing to port my number after I left them? Continuing to try and bill me after I’ve already left? Leaving me on hold for 2 hours only to hang up on me without ever uttering a word? Pick literally ANY other provider. As someone who has used most of the ones available in Canada, I can say with absolute certainty that getting into a contract with Bell is a horrible idea.

Upgraded to a new cellular phone January 2021. Signed contract for 17.75 a month. Upgraded at Wal-Mart. Wal-Mart rep phones me after I'm home, says they can't honour the price they've made a mistake. I said too bad. Contract is signed. Get the first bill from Bell, now 27.75 a month for device. They won't honour the contract. Absolutely horrible treatment for 12 years of loyalty. Koodo gets my business next time around.

My internet went down couple of days ago and I contacted Bell numerous times and my first response was it will be fixed at the end of the day. With my second call it extended itself to tomorrow and with my third call it extended itself to one week. Giving the circumstances that I'm in WFH is a crucial thing for my household since going to office is not an option and my workplace is expecting me to deliver my work ASAP and Bell gave me a response of it's an OUTAGE which is weird because my friends who is living in the same building using the same provider and same fiber internet is doing all right. I liked their service but with one issue my review of Bell is totally changed. Let me add to they are not even promising that it will be even in a week.

I’ve had nothing but trouble with the tv package. First, their VIP2262 PVR receiver keeps freezing. Switched it out and still doesn’t work. Has numerous tickets opened up and still problem not resolved. Sadly I’m stuck with a three year contract. Tried to switch to residential service but cost much higher. They would not exchange same package at same price.

For anyone is considering going with Bell Stay away from this company! You sign a contract expecting them on giving you a good service, All you get is headaches. Big waste of money! Do your research before considering them! Contact CCTS complaints. Definitely a big help!

Take a look at Bell's rating on TrustPilot, it has a 1.2 rating and that's what it should be here too. I wish I could give this a 0 star because HOLY COW. Don't get home internet with Bell. I have to spend like 30 minutes on the phone with them everyday just to get my internet back on. In the call they make me run some speed tests (which I get 90% less than what I pay for) and then boom they fix something on their end. I wish the thing I pay for can just work. In the last month, I've called them 2 times every week. I've had better experience with Rogers, but if there's any recommendations, let us all know. Please.

I have a fibre op bundle, TV, Phone and Internet. Bell Aliant sucks you in for a "fixed" price be it a year or two or three; and then an increase occurs during the year, usually $10.00 or sometimes more often. Fine print (very fine) states that Bell Aliant can raise prices if... (pick a reason). At the end of the contract, when advising them about one's intention shop elsewhere, lo and behold prices drop to get you to sign another one, two or three "fixed price". Mind, the other main provider is very similar.

Since November 1, 2020 I am on a $75.00 month to month plan with Bell Mobility as I supply my own phone. When I signed up for this plan, I am offered a discount of $5.00 per month for 12 months so I will pay $70.00 + HST each month. About 2 months ago, I get a notice from Bell that my monthly rate is going up by $5.00 per month so now I will have to pay $75.00 per month plus HST. Bell is notorious for pulling off these surprise increases. Needless to say, I am pissed off so I call them and complain & I am basically told that that there is nothing they can do. Eventually they put me on a shared data plan for $75.00 per month + HST but no $5.00 discount per month.

I was tricked into taking a Galaxy Tablet. Told it was free as part of a promotion then seen charges on my bill showing I was paying monthly fees for it. I called to cancel services and explained what happened. The representative kept trying to avoid canceling service. I told her I didn't want to be with a company that tricks customers into products they don't want. I explained I would rather pay out remainder of the contract than stick with them. Representative turned off services and hung up on me. May 25th 2021.

Internet was not so bad, but their client service is horrible. I tried to cancel my internet service, called them, got confirmation that it will be cancelled on Mar 31. On Apr 15 I got a call, they said my service is still active, and I have to pay for 1 more month. Hate them for that.

This is nothing new with Bell Canada. Years ago I got a bill from them telling me that I owed them about $1500. I called them to dispute the bill but was told that I was billed for a breach in a contract. So I responded by saying that I didn't have a contract with them. They told me that sometime back that I agreed to a contract so I asked how was that possible since I never signed anything and I was a loyal customer for decades. They asked me if I remember receiving a phone call asking me if I would like to save money on my bill? I told them I didn't remember any call but even if I did how is that a contract?

I can't deny that Bell provide great service and never have a problem with bell service but when it comes to customer service it sucks!!! They usually transfer your to call to different department and they keep transferring. I called Bell and CSR transfer my call to port department then they transfer to sales department then BNS department then again port/sales/BNS. I talked to each department at least 4 times and what's the resolution.... NOTHING.

You will continue to pay for your phone long after it's been paid. They will take the payments from you as 100% profit forever. They will penalize you on this amount if you are late... on monies you don't owe. A complete corrupt system void of proper, ethical action. Hiding behind literature and jargon. You will continue to pay for the phone long after your bill has been paid. They will continue to collect your payments until you realize what's happened. They are not responsible to stop collecting your payments until you tell them that you have paid in full. We are not supposed to have a mind that can process on all fronts. We focus to the best of our abilities on what we deem necessary to survive. We hope that our government institutions will keep rules in place for a just society to raise our children in.

This company is worst than the biggest thief in Canada. Please do take their product or services. I have lost a lot of money and time when I canceled their services. I called many times, every time I was promised that someone will contact me in few hours, till date no one has called me back. Appreciate it if someone advises me, how I can make them accountable and punish them for their unethical business practice. I want to take them to court. Thanks.

I bought an iPhoneXR from Bell 2 years ago under a 2 years plan. I paid $450 in security deposit which the representative said will be credited to my account once I end the contract. I confirmed it 2 months ago while chatting with an agent again, who told me that I have a remaining balance of $150, once I pay that I will get the $450 security deposit back as a credit to my account and I may use that credit pay the future bills. I decided to hold on and continue with the contact. Today I got to know that only $72 was the outstanding balance so I thought let’s pay it and end the contract but the agent told me in order to get access to my deposit I will have to make 6 consecutive bill payments without getting late. Which is ridiculous, even if I pay the rest of the amount and end the contract, I still can’t use that money? What If I do not wish to continue getting service from Bell after I end the contract?

If there is one word to describe this company, it would be unprofessional. I am totally ready to take legal action with the lawyer I have contacted to proceed with suing the company for the act of fraud. Before I justify the reasoning behind my review, I would first like to explain to you my initial phone plan. For almost three years I paid about $150 a month for 20gb of data shared amongst three phones, and unlimited Canada calling and texting. However about three months ago (December 2020) I called Bell customer service and asked them if they had any promotions for the newly released Iphone 12 pro max. This is because I was looking for a new phone to replace my older Iphone 6.

Everything with them is a problem. Nobody can really help me. When I call they transfer me from one place to another. Everything is extremely slow for whatever reason. I have had to wait on the line for hours. Bell is the worst company I have worked with. I regret very much for having chosen them for my internet office and unfortunately I am trapped with a stupid contract, because otherwise I would have already soothed that crap of service. Besides that they offered me a service that they cannot give me and they continue to charge me the same.

Bell sold me a $70 fibe 50 bundle for a year and I received a confusing quote but the agent explained me that it is still $70 for a year.. When I got the 1st bill it was $112. When checked via chat they told me it will be $70 from next bill...but now they say it will be $112 because I signed up for it quoting the initial quote. Looks like a trap for new customers so please ask for proper statement saying what the final amount you need to pay and don't blindly believe in their quote breakup. Trust me. It is tricky and confusing. Though the quality of internet is good I lost the trust in the brand! I recommend Bell to another person and now he too got into same situation. So beware!

When I visited Bell-kiosk (3625 Shaganappi Trail NW Level 1 Calgary, AB, T3A 0E2) to change my previous Komodo mobile to Bell mobility phone because I will be working in Northwest Territories from next month. A Sales Consultant (**) helped & guided me to select a proper phone & a relating plan. Also she transferred all the data from my old phone to my new Bell phone. She was remarkably patient and offered me a very kind service. I would like to suggest this Bell shop to many people. Also I'd like to recommend Bell Mobility to many people because it's working even in Northwest Territories, Yukon & Nunavut. Thank you Bell and Thank you **. Cheers!!!

In the period of exactly one month I was charged $132.71 for a supposedly "$15/month prepaid plan." They told me it was because I had made several calls internationally (to Idaho) which was outside of my plan and my credit card was set up for automatic top ups (which I was not aware of). Zero reimbursements, zero understanding. Thieving, cheating, nasty company. Do not trust.

I have had MTS (now Bell) for 25 years or more. 4 cellulars, home phone, internet. March 2020 had to drop internet as we were paying for high speed service after several tests, still getting dial up service -couldn't do with 3 children with remote learning. They advised they would give us a $10 discount. Didn't work. September 2020 called and spoke to them as needed another cellular. MTS/Bell advised I would get the 'bundle package' back if I got another service.

If you don't have time to monitor your bills each month, and call BELL for at least 1 hour each time to make sure you're paying what you're committed to. Forget it they are going to steal you at the end of $ 5 and $ 20 without you realizing it. Do not trust their system and especially the salesperson in the store who hides a lot of things from you on the so-called 2-year discounts. They don't tell you that an $ 8 expires in a year, or that a $ 15 expires in three months. He sings to you you pay that for 2 years. This is very wrong.

Ever since I moved to Canada last July 2020, I have been using Bell prepaid connection with auto top up feature. Since last couple of weeks I'm facing serious trouble with the cellular data connectivity and the manner in which the customer service agent look at the issue is pathetic. Each time when you connect with an agent, they will come up with a crap reason either by saying my data usage has exceeded or sometimes saying there is some issue with my phone and when I confront that my spare sim with data is working fine they changed their statement and told my sim card is damaged and upon advising I even went to one of the bell store in the mid of this lockdown and once that also didnt work when I contacted the customer service they came up with a new reason that is more ridiculous that my data usage is over and they can see I have consumed my entire data of 1 GB at 4.am of the subsequent day of my recharge day.

Wow, I absolutely love Bell! I recently signed up. They have been a pleasure to deal with on the phone. Especially a care specialist named Kian! I got a great package for internet and tv services. The technician who set it up was great. So far, from top to bottom, the service has been top-notch, the price great, and the quality very high. I strongly recommend Bell! I had a bad experience with my previous internet provider, but if things continue smoothly with Bell, they can expect me as a loyal customer for a long time. Go Bell!

WARNING: BELL IS SKETCHY. Not something I thought was possible with such a big company but here we are. I joined Bell on Dec 14th 2020 because my contract with my previous provider was up and Bell had the most appealing deal advertised. I thought, "Cool," went in and thought I'd be out of there in 30-40 mins with new phones. Wroooong. It took me over 3 hours to leave the store because they had an issue adding a promo (the whole reason I went with Bell). I would have left but at this point my numbers have been ported over so I had no choice but wait. I was assured by the dealers that it will be handled on their end. Of course knowing better and having trust issues understandably I followed up within the time I was allowed to bring the phones back. The manager at the dealership assured me that the issue has been resolved and I would see the promo credit on my next bill. Wroooooong. Got my bill and still no change.

I've decide to switch my internet and mobile with the same telecom company when I moved into my new place. Bell internet no problem. Bell mobile.. June 18th 2020 1) the 1st agent, after over 40 min and after I agreed to his offer he finally told me that the promotion that he offered me was not available anymore... I agreed to the next best offer. He was suppose to transfer my number from my old career before 3 days. He changed my phone number so he did not made the transfer.

Bad company. Do not use. They changed my plan without my knowledge and overcharged me. When I called the rude customer service they have they said I changed my plan and everything is recorded. I ask for the recording. They said they can not let me hear it company policy. Everyone make a policy of his own. I offered to pay my bill that I agreed on when I signed up. They refused and send me to collection. Never use Bell. This company the service is sucks. I will never use them again no matter what.

Beware of pricing quotes. A Bell tech was outside my home and asked why I didn't have the fibre cable hooked up and that it was so much better and not much more money. I was paying $134 per month for tv internet and (home phone) that I didn't use but had to keep to get price discount. I called and asked what it would cost to get the Fibre optic cable that was at my home installed. I chose a plan and was quoted an additional $10.00 per month. Seemed reasonable so I went ahead with install.

Bell customer for almost 20 years. They agreed to a $250 device upgrade in October 2020. We activated an upgraded device on Dec. 26th. Called prior to going to kiosk to confirm the $250 device upgrade credit was on our account. The rep told us we can activate the phone and then call Bell to have the credit applied. Called Bell after activation and told us the credit did not exist, then they told us it expired after 30 days. I had confirmed it the day we had the phone activated. The rep we dealt with hung up on us as she said she could do nothing. Bell has not be pleasant to deal with. They are extremely passive aggressive and tend to either pass you to different reps and leave you on hold forever OR they hang up on you (either overt hang up or "accidentally loose connection"). I DO NOT recommend Bell due to their poor customer service.

The internet slowed down to the point we could not watch 1 device or FaceTime for several hours a day and it stops completely once or twice a day. We are on Wireless internet (a dish to a tower). When I called Bell initially I suggested they oversubscribed the tower. They said it was in my house; they sent a technician who agreed they oversubscribed the tower. Bell customer service did not agree; they sent a technician to change the dish. Still not resolved. They sent a new modem. Still not resolved. They agreed they oversubscribed the tower. Their resolution is no discount for services not working and they have no date for upgrade.. Boldly just told us .. "So sad. Too bad for you!'

Switched to new Fibre installation on the street. Very satisfied. Not cheap but almost competitive. The TV has minor irritations such as insisting that you select Fiber after starting - this should be configurable as the automatic default - minor issue. Further refinements to the user experience are desirable.

I travelled outside Canada about 2 months ago. I called Bell to suspend my services temporarily (1 phone, 2 tablets on the contract). They instead canceled the Tablets. Now I have been trying to reactivate the services. I paid all to bring balance to 0. They activated my phone twice but again it discontinued after 2 hours. I called them so many times, chatted with them. They just transfer me to different departments saying different things at different times. I am not getting a clear answer on how to get my service running again. My services discontinued despite they assured me on call it will not. They told me they will get back to me but they never did.

When I called Bell we made an agreement on the phone. Then they messed up on the bill. Charged me extra without telling me. I called and asked why the plan was different than what we agreed on. And they could not explain why it was more money. So I said, "Are you going to fix this price difference," and the supervisor said, "No you are getting charged. There will be no changes." He said if I didn’t like it I could cancel and send back my phone. My wife and I have spoken to a total of 8 different people about incorrect bill, incorrect product, shipping problems, etc since we did an upgrade on Dec 1, 2020. I would not recommend bell mobile anymore. And we have been with them 16 plus years. Very disappointed.

I would highly recommend that you DO NOT do business with Bell Canada for any of their services. They do NOT honor their contracts! They refused to honor purchase agreement that was entered into when service was set up.

Such a poor customer service. They do not care about their customers at all. I have my home internet with Bell. They added TV service to my account without even asking my permission and started charging me for this service. When I called them to find out why did they added this service to my internet bill, their representative couldn't explain me why they did that and put me on hold for 1 hour and 15 min. After being on hold for so long they simply hanged up on me. Very disappointed with their services and do not recommend Bell Canada to anyone. Such a scam.

Bell agreed to lower my monthly cost but they increased the amount on another line that I had. This was a new line and they increased it by $30 a month! So all the economies went away! Bell did not respect their contractual agreement! Crooks! I'm taking my 4 cells line, my home and my satellite and going to go elsewhere! Don't choose Bell!

This internet quality from this company is superior. My internet is fast and reliable. When I need service they respond immediately to my concerns. As a senior who has limitations to getting out. I use the internet to stay in touch with loved ones and do my online shopping.

We have been loyal customers. I called to talk about why our bill was so high ($145/month just for internet) was told the best they could do was reduce it by $5. I cancelled. Then magically the next day they called back to offer me the service for $89 if I stayed. I agreed. 3 months later I realized I was paying the same bloody amount. I called. They have no record of the price reduction only of me canceling the disconnection order. I switch companies. I called to change the date of disconnection to 2 days later as I’m waiting for modem from new company. I received the confirmation email with the new date. Low and behold I woke up this morning to no internet. They disconnected it anyways. We work from home! If they spent more time keeping their existing customers happy and doing what they say they’re going to do less people would feel the need to dump their ass. Shame on you Bell.

I have been calling Bell Customer Service for over a week and almost every day, as I am battling to have an order that I placed for two iPhone 12’s cancelled. I originally placed the order on Dec 3rd 2020, through bell customer service, and it’s been nothing but pure lies from every rep I’ve spoken to, as my order was never cancelled since the first day I called customer service to have it cancelled. I went into an actual Bell store a day after I had originally placed my cell phone order over customer service, to ensure it got canceled so that I could then choose two new Iphones and take the better INSTORE MONTHLY PLAN. The rep over at customer service told me, that it would take between 3-4 business days for it to clear from their system and to return to the store to choose the new Iphones and the cheaper monthly plan.

We recently switched to Bell Mobility and bought two phones. One phone came broken / unrepairable. We called Bell for support and they said to go back to the store and never once mentioned we only have 15 days. We go back to the store on day 16 (we don't live near the store) for them to tell us because we are PAST the 15 day warranty there is nothing they can do aside from send us to Samsung or buy out a new phone. Clearly that isn't an option. We now have to go another how long with no phone because the current phone has to be sent away for repair. I can say when my contract is up I will never support Bell again.

I called to cancel my home phone due yearly increases this had to be removed, not by choice, but to keep the bill down. I was on the phone for over 30 minutes with several departments to be able to adjust the packages. We reviewed several times with me asking many times that this would not affect my cable or internet. I was assured it would be seamless. Today I have no home phone, no cable and no internet and have spoken with 3 different attendants who apologized and said this shouldn't have happened and it will be restored in 24 hrs. How can a TECH company have a weeks notice and tell you they need 24 hrs to fix a problem that should not have happened. If I had to work from home today I would have cancelled them on the spot. This company promises everything thru massive add campaigns for outstanding products and customer service. They need to take some of that money and put it back into their customer service.

I had a US roaming charge of $213.00 for 1 day, I was under the assumption that I had Better Roam on our contract as the store had told us that. We used the phone in the US under that assumption and the Bell customer service rep would not reverse the charge and charge us the better Roam fee instead. Even though I told them countless times that we were under the assumption of having the Better Roam on our line. Customer service sucks, they don't care about your situation, no wonder everyone leaves Bell.

I'm basically going to write the same complaint as you've read above, but I feel responsible to advise the public of this horrible service/product/company. Since we upgraded our payment plan to Fibe, we are subscribed to an unreliable network that fails several times a month. Lucky we have a bundle with phone, internet and TV so we could embrace the pioneer experience almost fully. I'm sure if Bell was in charge of gas and hydro, it would be.

Overpriced products, service is poor, when trying to communicate with them they put you on hold for 1hr. My uncle worked for them and he made a difference with the company but today it's all about "MONEY". What happened to good ol' services rendered? BELL CANADA IS USELESS!

After being with Bell for several years and constantly having billing issues where my monthly bill suddenly and without explanation increases, I finally contacted their customer service to be hanged up on 4 times without anyone having the courtesy to call me back. Finally after 5 hours on the phone, I no longer cared about the increase anymore. All I wanted was to cancel and get as far away as possible from Bell. Their "loyalty" department agent actually had the audacity to offer me their phone service to add to my bundle as I was in the process of cancelling. If they gave me FREE Internet and Tv I would not accept. Stay as far as possible from this company as their customer service leaves a lot to be desired.

I have never been more upset and angry at a company in my life before. Their services are not fully met, love to charge extra, don't care about their customers. If you have any problem, say goodbye to any customer service/technical support/manager because they love to hang up the phone (after being on hold several times for several hours). Also if you get disconnected they do not have the audacity to even call back. I DO NOT RECOMMEND THIS COMPANY TO ANYONE!!! BEWARE! Horrible experience. Absolutely horrifying. Terrible. Just, terrible. Bell should be ashamed.

The service I have received while being with bell is absolutely pathetic and unprofessional. My gunslinger comment, regarding the last 50 hours, Bell has totally outdone their terrible customer service. I tried to port my ph number to Rogers on Thursday. They said it would take a couple of hours to go through and all would be complete. It was not complete on Thursday and Friday morning I called bell to try and get the transaction action completed and done with. Friday morning the representative assured me everything was fine and my phone number would be transported to Rogers that day she said sometimes it takes longer.

I have an internet subscription with Bell Canada for an apartment I own in Montreal. Unfortunately, since the start of the Covid-19 pandemic, we have not been allowed back in Canada. In April I was able to talk to a very helpful Bell representative in Canada who granted me (in accordance with their stated policy of helping during these difficult times) a suspension of service until the end of November. We are still not allowed back in Canada, and in trying to renew my suspension I am unable to reach a representative in the country but somewhere with a substantial time difference.

How do I put this nicely and diplomatically? The home internet service (One Bill) is alright (subpar at best). Bell tends to "accidentally" overcharging or applying hidden fees in random bills with the hope you don't notice. I don't know if this is a technical glitch they're not bothered to fix or if they're just trying to siphon more money out of their clients with the hope they won't notice.

I had Bell services for more than 10 years and I am trying to speak with Management or CEO because calling Center that they have is FAKE and it is not working. I got scammed for some imaginary FEES that calling Center created without my verbal approval nor written agreement. It is not about money!!! I pay the BILL ON TIME like I did last 8 years BUT I SHOULD MAKE MONEY ON PROVIDING SERVICES NOT STEALING FROM PEOPLE. I believe you should SHOW that you are big corporations BY PROVIDING SERVICES BUT YOU ARE SCAMMING PEOPLE. All Canada should be shamed by the GAMES YOU PLAY with your customers. You have MONOPOLY ON SERVICES but this business that you are doing it is not going in good direction. I need ACUALL MANAGER OR CEO to contact me. I try to reach resolution with CALLING CENTER YOU ARE USING. THEY ARE USELESS WASTE OF MONEY and Time.

I learned today that Bell Canada has taken over $522 from my mother in pre-paid payments on her Bell mobility account over 18 years! They do not send a paper record of these, nor an email. They keep on taking the $25 every few months despite the fact that they have accumulated several hundred dollars already! Apparently, we have to set-up an online account and they also send messages via text. My mother is in her 80s and is not tech savvy. When asked if they can refund us, I learned that they cannot! They will provide a 2 year credit, but this amounts to less than 1/2 of the money that they have already taken from my mother!!! SHAME!! MAKE SURE YOU STAY AWAY FROM THIS SITUATION!

Was a faithful Bell client for over 9+ years in Oakville/Toronto. Numerous times over the length of service, we had extended interruptions with our internet services and lack of speed. Consistently the customer service provided was always horrible, extremely difficult to speak to anyone and the delay to regular service was always lengthy with never a "sorry".

Bell talked me into the new Fibe experience over a year ago. For almost a full year, with internet, television and a landline, my bill has hovered around $250.00. I was promised better than I got and am getting. I'm sitting on my bed, over my son's bedroom, in order to connect my laptop to internet. Ask me how comfortable that is, especially when I use online banking. He has the wireless router in his room, since he uses a computer more. Not long after we went to Fibe, my computer kept going in and out, losing my connection. Bell sells a four pack of another piece of equipment that I can spread all over the house to get reception, and add another rental to the payment. I refused. The router we had before, while on satellite didn't do that, so why should I pay more money, for worse service.

I just had yet another Bell salesman on my doorstep in November of CoVid. A week ago, kids weren't allowed to Trick or Treat. What kind of company thinks it's appropriate to send a salesman with no mask to stand on my doorstep and ring my doorbell? Totally ignorant.

Hi, I am a Bell Canada Home Internet customer since 2012 in Ontario, Canada. I have had nothing better than 5 Mbps download and .46 Mbps Upload intermittently throughout me having internet service. I pay $80.00 CAD monthly for this internet service. I can't work remotely from home and my kids also can't do their school work. The connection is not stable and locks us all out. Bell has tried to repair our service countless times with no success. But yet when you call the Bell Canada CSR/technical support and someone in the Philippines call centre answers the call they will have multiple internet connections in their call centre going at the same time to help you diagnose your connection. Call centre in the Philippines has Internet Service. A home in Ontario, Canada no service and poor service when working. I don't get it. Someone in the Canadian government system should deal with this so called Bell Canada Company!

We want to have a private line so when we call patients from that line the patient can not call back or see the phone number from which we are calling about. I have called on many occasions asking technical support to fix this problem and they have been unable to solve this issue. They create trouble tickets and no one ever resolves or call back to follow up. I regret changing my bell services to this awful company.

Issues constantly arise without reason. Staying on the phone with BellMobility for hours and getting transferred to MTS when I explained I own a Mobility account. Getting logged out of MyBell app and they struggle to reset an account. This is my first time with Bell Mobility and I am very unpleased. Highly do NOT recommend. Stay with Telus.

I have 3 lines with Bell Canada and my network is giving me big time problem. My calls are dropping in between and then I could not call anyone then I could not merge conference calls and customer service people are worse to talk.

If you are looking for an alarm system to protect your family, avoid Bell. Once you sign a contract with Bell, you will receive horrible customer service. I recently called their customer service to express concerns about my service and my concerns were ignored and they hanged up on me. Once you sign that contract Bell could not care less about the security of you and your family. I was so appalled by the service I received that I will be cancelling all services I have with Bell.

Good luck trying to cancel with them! In all honesty, I've NEVER had any trouble with them until I tried to close my account with them. My contract was up and coincidentally my phone died about the same time. My husband and I decided to merge our phones on his provider. I already got a phone set up and new phone number with my husband's account so I called Bell to cancel. The lady on the phone refused to cancel my account and told me that she will just "suspend" my account for 4 months, and for me to call them and "if you still want to cancel them we can cancel then". I told them the situation that I did not want it suspended and that I literally could not use my phone and said that I have a new number and a new phone provider so it needs to be cancelled ASAP. She again refused and tried to only suspend my account.

Bell Mobility changed my plan without my consent because "I was not eligible for it" according to their customer service rep. Even though a Loyalty representative confirmed I was eligible and put me on that plan previously. The customer departments do not communicate with each other. Every rep will give you a different answer for the same issue. The rep I spoke to when calling about my bill was rude and aggressive. I'm glad I canceled my services with them. Hey Bell, you got some nice "policies" but here's mine. NEVER BUY FROM BELL EVER AGAIN!

I lost my job due to COVID-19. I advised Bell Canada of this. They allowed me to set up a payment plan for the first 90 days after losing my job. After that time, they REFUSED to extend the payment plan I had in place after that. Bell Canada suspend my internet service after another 60 days. I was told by the collections department to borrow the money or sell any personal items to bring my account up to date. They WOULD NOT EXTENDED MY PAYMENT PLAN COVID-19 OR NOT EVEN THOUGH I'M STILL NOT WORKING DUE TO COVID-19!!!

Bell Canada do not deserve even one star in terms of customer service. It’s the worst ever in term of respecting clients. I called bell Canada today 10 times and been behind the line from 10:30 am to 1:38 Pm. Each time that I called to talk to custody service they had to make sure that I have to give them all details about my privacy. I am bell Canada’s customer for 6 year and more. They disconnected my cell phone without any notice and now I don’t have access to my phone. Even for the phone service that I’m not using they asked me I have to pay for that because it’s their policy.

I called in seven days ago and spoke to a lady on the phone. She took all my information and told me my service would start in 1-7 days. Fast forward seven days and nothing. I called Bell to try and find out what was going on. They kept hanging up and no one knew what was going on. I continuously asked to speak to a manager and they continued to ask, "What can I do for you." They passed me around from one person to the next and they were just as confused as myself.

Got a new iphone but battery dies within hours, keeped it for a week, with manager's help. But no one can figure out how come the battery dies .. so I gave it back. Now I'm being charged all these fees..?? 50 bucks not much, but why is multi million company doing this?? Greedy, greedy Bell.

I had the satellite service installed a couple weeks back. They were eager to come and install to get my money. Every time we turned on the tv the tv would say that the signal was unsupported and we would have to reboot the receiver. We called and they deemed that the receiver was not working properly. They sent us a new receiver and it too did the same thing. I called and had to talk to 5 people to get someone to cancel my service and was hoping they would come and get their dish and receivers. They told me they would send prepaid boxes to send the receivers back and that it was my responsibility to pay a technician to have the satellite removed and that I was to throw it away. I have never had this poor of service in my life. Bell should be ashamed. We need more companies for the competition so that this doesn't happen. Unbelievable.

I was a Bell customer for a few months. They cold called me and gave me some extra offers by telephone. The bill seemed a bit high but when I checked, I found they did not charge me as they promised on the phone. I told them they could use their recordings. They said that since I did not call in time, they could not change the bill but they would change the future bills. Then I called about my modem placement. They said since my modem installation was still under warranty, moving the modem would be free. Now there is a $70 charge plus tax on my bill for what they promised would be no charge.

I have had another bad experience with Bell. There have been so many over the years. This recent one really rubs me the wrong way though. My wife and I recently moved out the city and we have a one year old with more on way. So we get bell wireless internet. Works ok, my wife works from home most days and we stream Netflix. I notice we are about to go over our 350 gb for the month, so I call bell knowing full well we will need more data for the month as we are only 21 days in.

So it is pretty clear that Bell has the worst review record I have every seen for any company. It is really time to make people aware of specific individuals in this dysfunctional company. My wife and I recently changed out internet and TV to Bell because the Rogers service kept failing for the past 5+ years. I finally got fed up during the playoffs this year. Bell internet is slower but stable.

#1. Bell Cana gives customers, a used modem to start with and not a new one, when they sign up with Bell Canada, for internet service. The refurbished modems, also do not have any batteries in them. This is a disservice, because new customers are not told by Bell Canada, that they are starting them off with a used product.

Plan was given to me for $50 and end up getting charged $75, it's not my first time experiencing such thing will Bell. I am not sure why they are still operating, they should just close it down. Do not go with Bell unless you want to give away your money for nothing.

I wish I could give this company a minus 10 rating. They are the worse company I have ever dealt with. I ordered a new phone (Note 20 ultra 512 GB variant), I was told to make a deposit of $500.00. I said okay. It took me over a week trying to figure out how to make the deposit. It's like I was begging them to take my money. Every time I called I was transferred. They were giving me the run around. I finally was able to make the deposit and realized if this was how they were before I became a customer, how would they be after. I promptly cancelled the phone and asked for a refund. This was August 24th. It's October 6th and I still haven't gotten my money back yet. I have been given the run around so many times. Always an excuse. The last guy told me I would get my money back at the end of September. It's the 6th of October and nothing.

I got a text message from Bell saying my account is overdue and told them I’ll make the payment once I get my first bill for my account numbers but they said it will be 10-14 days. Then the next day they texted me saying I’ve got 2 days. This is the worst cell phone plan in my life.

Although the Bell Canada products are good, the main problem is that the prices are always changing. I have been a customer for about 18 months and my bills change constantly. It's impossible to budget the cost of the service as it's always changing. It's very annoying and not worth the trouble. I was with Videotron prior to switching to Bell and I'm seriously considering going back.

Upon signing up for their "ultra high speed" internet I was promised minimum download speeds of 1.7MPBS. Only on the day of installation and on the days someone finally came to service the product did I get this speed, and then only for an hour or two after they left. They are rude and unsympathetic to customer problems. We haven't been able to even watch Netflix due to the slow speeds. Many times the speed ranges from .08 to .16MBPS, not even fast enough to download emails. Calling them to get help results only in a major blood pressure increase as you listen to them yelling at you for attempting to complain about the service.

Bell's service is one of the best (like the other big mobile providers in Canada), I don't have a problem with cell reception usually, and all of the providers plans are relatively the same, so the cost is high but relative to others it's normal. Their customer service is always poor, after contacting them to order a phone, after several attempts to pick it up, it was unavailable each time and I went elsewhere for a plan. Their reply time to each message on their store is about 2-5 minutes, which means spending usually 30 min to an hour resolving a problem over chat. Unfortunately they continue to call me using third parties to offer me new services despite my requests for them to stop. Overall, poor customer service, poor customer loyalty and poor prices with good reception and good overall plan coverage.

I could get better internet by sending packet requests by pigeon. But seriously, when it isn't downright offline, the internet is sub-par at best. Streaming is a nightmare and online gaming is difficult at best. Keep in mind we are kind of out of the way in terms of location, however we are less than 5 minutes away from the nearest major town of 100k people. So we aren't out in the country by any means. We have subscribed to the highest internet package available in the area and are still consistently watching screens buffer and waiting on a technician to come take a look. I was hoping Bell would be better than the competition but when it comes to actual internet connectivity in this area, they just don't cut it.

I wish I could give a negative star to these guys. They are criminals, taking your money, not providing a service, and not even canceling "service". I am not even under a contact. It is like a lawless country that companies like this can do whatever they wish.

My Internet cost $90 for 10 mbps. When it does work it runs at about 1-2 mbps which makes it impossible to actually use it. About a quarter of the time the wifi doesn’t even work and I get no internet connection. I contacted customer service and they wouldn’t do anything. I would never recommend bell as an internet provider and am deeply unsatisfied with their service.

We recently moved to a new place. We had already booked an appointment (a month before move out date) to get internet connection. We are 5 IT professionals all working from home due to Covid 19 and direly need internet service Mon-Fri. However, no body from Bell came over on the booked date or even gave us a phone call. To give ourselves enough time to set up everything including internet in timely manner, we moved out a week earlier in case something does not work, we can go back to our old place, but we found that they disconnected internet from there without informing us. Being Bell's customer for 2 years, we are very disappointed with the way Bell handled our request.

I signed up for the corporate account and was locked into a bad deal. My data overages would have regularly covered both my partner and my plans at a full package. Nothing I said or did allowed me to get a better fit. And I was FLEECED... Do not join this company. Do not under any circumstances lock yourself in. There are better deals everywhere.

So after my phone stopped working, I ordered a phone that was shipped through a courier service which apparently "only delivered one day a week to rural areas". Regardless of it being guaranteed within the week. I had to argue with Bell and the courier service for over a week to get the phone. Finally one Thursday night I got home to find the box sitting on my front patio's stairs just sitting in the blazing heat. After opening it up, setting everything up on it and wasting an expensive screen protector, the screen is defective and I'm told to send it back.

I was a Bell customer for a couple of years before I left them. There customer service is beyond lacking. Their staff do not know their own system and constantly make errors. When I started with them it was an internet/sat tv package. I called and asked if cancelling the internet portion of the package would affect my sat tv promo and was told that it would have no effect. On the next bill, there was definitely an effect. My promo was dropped and I was paying full price. After 3 months and numerous calls, I finally got back to the original promo rate. When I was done with my contract and went to cancel my package, they sent me a return shipping label for a service that didn’t exist in my area.

My Bell Fibe TV service recently increased in price. I am retired. I decided that I could no longer afford that luxury. Bell sent a packing label in the mail to return the equipment, but no box. It won't fit into a shoe box. I contacted them to ask if I could return the equipment to one of their stores. I was told that was not an option. So now I need to go buy a box to return their equipment to them. It almost feels spiteful on their part to cause extra inconvenience and expense at my end because I cancelled a service.

Bell is taking advantage of the current WFH environment. Bell has an overage policy of 350gbs they waived at the beginning of the COVID and WFH. After 3 months although the situation did not change they starting applying overage charges again. After multiple calls to solve the issue they bounced me from department to department. They provided no solution except to unplug the internet cable and disable my router part way through the month. Also I was informed I had incurred $2000 of additional charges. I had to make alternate arrangements for how to accomplish my work and my partners work. This impacted my work and my ability to manage my children during this time.

Bell Fibe is a good product if and when it is working correctly. I had this for the first 6 months of 2018 when I switched to Bell. It is dependent on 2 good phone wires to get HD TV and fast internet. 1 of these wires failed after 6 months and in the 4 months it took them to provide new wiring Bell decided that they were not offering this service "in my area" any longer so I remain connected with 1 wire which is barely adequate and certainly not what I signed up for. Now they have run new fibre in the area and a technician working on the street and Bell Tech support say I can now have the new wires connected to get my contracted service back. Sales says that my address is not eligible and there is nothing they can do to authorize connecting me. I have made multiple calls and I am in a BELL Catch 22. How does such a messed up organization thrive? (Oh Yeah they are a Ogilopoly.)

We are constantly getting wifi slowdowns, and having issues. We should be getting way more for 200 dollars. And to prove that they are ripping you off Start.ca offers 220MBS and 200 channels for only 70 bucks. Bell is a terrible company they have no business ethics, and they only care about themselves not their customers.

When I first had an account with them someone sold me on a bigger package but did not cancel my old one so I was double-billed multiple times. I could not get my money back only credit. More recently they assign my payment randomly to my old account or my new one. Several calls did not stop this from repeatedly happening. No one could tell me if these count as late payments and if I could get my deposit back at the right time. I was given the runaround when I wanted to talk to supervisor. I was told that someone would call me back and they never did. It continues to happen. I am canceling. I don't care if my only other option is ran by a donkey in a hamster wheel. It can't get much worse.

The wifi is so bad. When I run speed tests the wifi says it’s good but in reality it’s not. The wifi keeps cutting out and I can’t play video games without having my ping jump to 1000 every 10 seconds.

2 months ago, I called Bell to Cancel my Fibe TV services. After a long drawn out call it was done. Yesterday I noticed that I was still getting billed for the TV services. I called and they said there was no record that I cancelled. After 5 minutes of discussing, I was resigned that I would not be able to prove, that I cancelled the service. So I just said, "Then please cancel it now, and send me an email as proof that I cancelled, so I don't have to go through this again." For the next hour the "retention agent" gave me the absolute most weaselly runaround, pitching other plans, and other ways to save the service, and I just kept repeating "Please just cancel my TV service". I begged, I pleaded, and he just kept at it, like his life depended on my not cancelling.

The internet at our place has been almost non-existent trending towards fully out for the last 3 months. After spending weeks on the phone with representatives trying to get it fixed they finally told me that they were sending a team out to fix it in 3 weeks. Three weeks came and went and now they're telling me that they ran into unexpected issues replacing the line and it'll take an additional 3 weeks. WTF? In the meantime I'm paying for this non-existent service and they're taking 2 months to fix a broken line which is affecting my whole neighbourhood? Absolutely the worst company to deal with. 0/10.

We got rid of Rogers when Bell offered a deep discount to switch and we were unhappy with the quality from Rogers so changing seemed like a good idea. Initially Fibe worked as advertised but over time our signal kicked out every time we changed channels. Technicians came in and for a brief period of time things improved and that has been the pattern for over a year. We call, they come and muck about, things improve then it degrades and we call. We have been told that we are at the end of this location's signal strength - I would have noticed if my house had moved and I assume the main box is where it was when we signed up. If Bell cannot provide the service they should offer a rebate or discount. Looking at options but they are limited.

Before I start, I just want mention that when speaking to the technical support staff, I found that they were extremely kind, understanding for the most part and genuinely tried their best to help me, compared to the customer service reps with Bell that I've spoken to in the past. My issue is relating to WiFi connectivity. I started having issues at the beginning of June. My WiFi kept disconnecting and as time went on it became more and more frequent. I had a tech guy come out on June 16th, and said the issue was fixed. It was working okay until July, then it started up again. I called on July 6th... The guy said my internet was stuck in an "unstable mode" and "fixed the issue". The next day the issue was worse than the day before. I called again and they said they would send out a tech guy the 9th between 7 and 5....I work from home so it was extremely stressful having to juggle working with connectivity issues.

I decided to purchase a mobile plan (Handset + Service) by calling up their Customer Service. BIG MISTAKE. 10 days now I have been following up with them on the whereabouts of the mobile they have already started billing me for. My BELL account shows that the plan has been "activated" even though I have yet to receive the phone which has been sent by some courier service. When you ask them for the details of this courier, the staff is only allowed to go on in a loop that the details have been mailed to me. And when you ask them details of this courier they dont have it because all that they can say is that it has been dispatched. And I am not in Nunavut, my address is in GTA.

I have never had such terrible experiences and wasted so much time with a company's customer service and billing. They will say things and make you promises they don't keep, and good luck trying to get them to honour what you were promised; navigating their customer service is an absolutely horrible and excessively time consuming experience (only possible through phone or internet chat with reps who are seemingly exclusively overseas; language and cultural barriers; unprofessionalism and dealing with inexperienced reps; inadequate issue documentation and escalation procedures). You may succeed in getting your problem resolved but it will cost you a lot in terms of time and frustration. If you have a choice, opt for a competitor and avoid Bell at all costs. Even if you get a deal with them initially, it will end up costing you more in the long run.

They didn’t show up or bother to call when they missed their first installation appointment. I called and set up another. They called and said tech couldn’t get a hold of me to get into the building and could I let him in? I inquired if he needed to get into the building or my home as I live in a condo - representative had no idea. He then explained that the tech had the wrong number (so how come customer service had the right number?) and that he was now in the building and working on my internet and would call me to set it up in my unit. Two hours later, still no call so I go to my concierge who tells me no one from Bell had entered the building!!! Two hours of speaking to customer service with more lies later, my husband speaks to the king these of lying idiots, a supervisor named Cedrick. Stay away, waste of time and money and sanity. These people are incompetent at best, But more likely lying gangsters.

I signed up with Bell when I moved to Canada in 2009. Mobile and internet. I had many issues over the years, and reached a breaking point when they would not fix a problem I was having with my cell data. After I canceled they showered me with calls offering upgrades and discounts, I told them all I wanted is to fix the simple problem they caused.

Well let's start off with I had signed up for internet TV and phone services. They said it would be $137.90 a month plus taxes. A month later got a bill for $380.00. Tell me how those numbers work? Next they promised us 5mbs internet speed, we got 1.5mbs! Call their help number and get a lady from Philippines, and she can do nothing but have another person call me back. Do yourself a favor.... choose another company. Bell will rip you off, lie about all promises, and do all in their power to see you cancel and charge you for the cancelation. Bell you should be ashamed of your ethics.

I know big company doesn’t care about customer service. I used to have Bell Fibe internet. Every month I had to call customer service regarding bill, internet speed. They doesn’t care about customer. Finally I cut the line. The worst experience with customer service team & technical team. Please don’t use Bell residential service - internet.

We moved off the family plan due to grown up kids. We always use $0 phone upgrades. Our goal was to reduce our mobile monthly payments. The Retail clerk gave us a plan that she said would accomplish that, but that the first month payment would be higher due to connection fees. When we realized that the payments were consistently higher and called Bell, they told us that the remorse period of 15 days had expired. They were charging us device fees for $0 phones because their charging method had changed. So, our monthly bill has gone up 38% or $72 and we are locked in for 24 months, which in total is $1735. We're older people and have been with Bell for almost 2 decades. We are now champions for getting people to move away from Bell because we don't want to do business with companies that lack integrity.

We are having trouble paying bills. Our concerns were rejected. Typical Canadian service. If you think they are here to help you're mistaken. Don’t join. Worst service call ever. Wouldn’t recommend to anyone.

I am a long time Cogeco user and a very new Bell user since I moved to Thorold, ON. Due to Covid-19 I have been working from home and everything has been fine with my internet. A few days ago I had non stop problems working from home, I kept getting kicked out of my work program. I called the IT dept. for my work and they could not diagnose any problems with my work network so I called Bell to see if they could see anything on their end. Throughout my whole ordeal my computer kept showing I was online so when the Bell Rep. told me that he could see all was fine and that I had had no interruptions within the last 24 hours I called back my IT dept. and told them that Bell had reassured me that my internet was fine.

To keep it short... when the PVR died, technician replaced it, and said we could throw it out. When we cancelled service, 3 years later, they billed $600 for dead old equipment they could not bother to take away. No way around it. We had to pay full price equipment that died 3 years earlier and was clearly depreciated by then. They twice said they would escalate the case, and look into it, but they never did anything, or even call us back. They sent bill to internal collection, and threatened full blown collection. When we looked at our detailed bills, we see they had billed it as a second device for the it all those years. It is not the company I worked for, in the 1970s, BEWARE!

I find it hard to believe how bad this company is to customers. My rates have constantly gone up. My bundle discount that got me to subscribe was just arbitrarily cancelled later. They rented me a modem for a few years, then said if I buy it for $50 I would avoid the rental yet now they say I have to return it (at great inconvenience at this time - Covid and moving) or get charged for this worthless piece of outdated technology. Customer reps have argued with me when I said my bill went up, at times 24-35% saying it can't go up that much, it was just a discount being removed. I get spam everyday in my email and scam calls on my phone that they won't stop. Worst company I have ever dealt with.

They tripled the Data price in Covid 19 Time To make money. What a cheap company. I called them to ask why the data prices are so high suddenly especially when company knows that lot of people already lost jobs and in this hard time instead of helping their customers they are ripping them! I can’t believe they are so cheap.

I have been with Bell since 2007 and from time to time they have been known to price gouge. They reached out in covid-19 and as per government issue for deferral in covid-19, and per their offer, I requested to have a deferment until June. The lady said I had missed the time and Bell wasn’t obligated to it. She barely spoke English but I trusted her coz she was in the credit/collections department. I told her I could not pay my full bill. Which they had charged me more for the last two months. She said to pay part by the 15th of May. She then could defer the rest. I said ok. That was two weeks ago.

I was informed over the phone from a Supervisor that I will be receiving full credit for overcharges. Then they did not apply full credit in the bill. I called back another supervisor. She simply said, "We cannot issue a credit and if I was the supervisor you spoken to previously I would not give you a credit." They lie. Worst customer service.

Lied to and tricked into a contract which they will not reverse. I have given them the name of the rep (not longer there), shared the emails etc which were for "adding 2 GB to my plan for 10$ a month and THE BONUS TABLET." Turns out she was selling me a tablet with 2GB attached only to that table (not what I asked for or wanted, keep in mind I did not go looking for this, it was a cold call). With anyone I could speak to, or escalate to, NO ONE seemed to care nor want to help me despite AGREEING with me that I was lied to or "falsely sold something". Beyond angry. Moved all 6 business lines to Telus.

I've brought all of my services together based on a promise of 2 year low rates... I did not even have a working TV service for the first 3 months. They started to add " nickel and dimes " to my bill each month"... as my service declined, the bill continued to escalate. When you call for tech support, you usually get a rep with absolutely zero ability to figure the out the problem. They immediately say it's your laptop. (Had my computer person for a house call) the night before.

I have just moved to Canada from the UK and was looking for a new phone plan because I couldn't continue to use my UK phone. I called Rogers, Telus and Bell. It looked like to me that Bell had the best offering without registration charges etc. After being cut off the first time I called, I called again to speak to someone called 'Anumta'. She was helpful and friendly in the first instance and I took her details down, so that I could continue my research.

It's been over a month since I cancelled my 1G fibre optic internet/cable TV package, but have received yet a third bill. I called to move my service, as I was moving to a new apartment. It turns out that Bell did not have the same service at this location, so I was forced to cancel when I moved. At the time I called and found out that I couldn't continue with Bell, I paid my bill in full on the phone up to and including the day that I was moving. I then received another bill indicating I still owed money, which was because they had not yet received the internet/cable boxes I had returned. But now I've received another bill, indicating that I owe money because I cancelled my package with them, although they don't carry it, and they are retroactively charging me!

Bell in two words, NOT ACCOUNTABLE! I have been lied to I’m sure like many Bell customers. They don’t listen to the calls to verify that the associates are doing what they supposed to do. Bell can tell you anything they want with no consequences. Also it is very hard to keep up with them, one day the price of a product is retailed $3 and the next day it’s $15. When I recently spoke to a supervisor my experience was very disappointing. I do not know why this person has a job! It was a pointless conversation. He did not suggest anything to resolved my issues. I thought part of his job was to satisfy customers! Talking to a supervisor was stressful and a total waste of my time. He also claimed to be the highest level and there is nobody else above him to speak too!

All the companies in the pandemic era are relieving the expenses to help their customers. Bell has increased my bill to 6$+tax from this month. When I called they said, "We had informed you in December about the raise." Really?!! instead of decreasing they increased just as they said before. So since when they have their words? Definitely after pandemic I will think and decide about keeping this provider or not!!!! Every often they increase the charges based on a funny reason.

Not a big fan of them after finding out that they aren't doing anything to really support the customers. They have poor plans and prices for the features they have. Could care less if they stopped being a company.

I promise you if you become a Bell customer, Bell Aliant will consistently send you bills with errors and over-bill you at every turn. I believe they are purposely making billing errors to increase their revenue with hopes customers give up fighting the mistakes. I became a Bell customer 18 months ago, and it was 5 months before I received a monthly bill that was correct. Each and every month I had to go to the store and wait for a sales person to correct a bill that was double what it should have been. Last month I cancelled my service with Bell and returned my equipment to the local store. Today I received a bill for $919.90 for equipment I have "not returned." Now I am wasting my time trying to resolve yet another issue with Bell. I recommend you choose any other service provider. I will never deal with Bell again.

If I could give zero stars I would have, I have never once in my life written a review on any company, but Bell has pushed my limits of anger to make me feel the need to write one. The workers might be some of the dumbest people I have ever talked to in my entire life. I genuinely think they make up things on the spot and spit out ** facts their customers.

heartless group of bandits.

I tried to add a new phone and plan to my current ones online. What we agreed with the agent on the phone and the shipping address I gave him were wrong on the agreement emailed to me later. Very poor communication with the customer in term of not giving complete information about the purchase and let them review the factors and continue, correct or cancel the order online, sometimes, it seems they are doing that purposely. Hardly after number of calls to customer service and fight with the seller agent I could cancel my order.

I had my services on temporary suspension while out of the country. We came back early due to the virus situation. Number one the my Bell app is set up to do your own suspension of service but I tried re activating to no avail. After 4 hrs on hold got my internet turned on but they said I had to call a different number for the phone and ask for care level 2.

A month ago on Feb 28, 2020, we booked our business internet service, 2 phone lines and 1 fax line for our pharmacy for March 20, 2020 from 1.30- 5.30. I called them and they have no info on it... Customer service guys will fool you by saying that agent is coming... Nobody came. I was annoyed as we are losing 13000 dollars if software appointment is cancelled for March 22, 2020. I talked to their supervisor and they schedule a technician for Saturday (next day) from 8 am - 5.30 pm... I was there at site between schedule time. No one showed up.... I called multiple times to their customer service number.... The only answer that I got was "the agent is coming "... No one showed up....

My parents have been Bell customers for over 25 years. They are currently stuck in Portugal during the COVID-19 pandemic and are anxiously trying to contact airlines and other contacts to secure the soonest possible flight home to Canada. Of course, due to the pandemic, airlines customer service wait times are long and they must remain on hold for hours.... which accrues major roaming charges.

We’ve already established this company has the worst customer service so no need for me to go into details. I had an issue I needed resolved and all I received was, "We’re sorry ma’am, we can’t see any record ma’am, very sorry ma’am." When I advised that I was closing my account due to ineffective service - it didn’t seem to phase them. So off I went back to Rogers. Best decision I ever made. I only left Rogers because Bell had a better deal 3 years ago BUT that was a bad decision- People, use Rogers, Bell is not ready yet. To date, no one has contacted me to find out why I closed my account and that is because they I believe they don’t care. You don’t need any more information than that. Stay away from Bell Mobility.

Bell is the worst phone provider out there right now. Been overcharged many many times, customer service is complete **, and everything is so much more expensive than other providers. I would recommend no one go under bell.

Hi there, I generally do not give reviews but Bell is worst provider of all. They are always eager to rip off their customers. Once you are its client, be prepared for unusual charges. Go with Rogers instead. I have been with Rogers for a long time and it is very ethical company.

Customer service very frustrating. Installer did not check with me before installing the satellite dish. I live in a duplex. He ended up installing it on my next door neighbour’s property. Very expensive for what you get. Huge bill. Frustrating remote. Locked into a two year contract, $175.00 charge if you cancel in the first year. $75.00 in the second. I am waiting those two years to go by, so I can change service.

So I have a La Sala restaurant. I take over 2017 September, from previous I took the same number, I don't have no contract with Bell so now it's 2020, February I changed to Rogers then they told me I have contract with bell, on top of that they don't have my email address. I talked to one sales rep, automatically contract will go on, he didn't send me any reply. Without asking me how can they renew the contract again. They said to me they don't have any time to talk to customer.

Bell Canada is actually the worst internet provider I've ever experienced. Hey Bell let's talk about how my Wifi hotspot from my Rogers phone is faster than the Wi-fi being delivered by your modem to my computer. It seems like the sound of a queef from a Norwegian Reindeer would hit my ear before I get a stable connection.

I have been with Bell for 2 years and I can’t wait until my contract is done! They have lost two of my payments. I’ve had to make 20 to 30 phone calls and I still haven’t gotten my payment back. I always pay by telephone banking. They say they received my payment but then they said they returned it to me...it makes no sense but they still don’t get it. I had to contact CCTS to go after bell to return my money they lost.

TL;DR: I had the worst experience ever with Bell, they never solved my problem, send me from department to department. Would recommend any other company above bell.

I have been a customer of Bell for over 10 years and have only stuck with them because of lack of other choices available in my area. But as of today I am done with them!! I wasted a whole day off work to accommodate there install of wireless home internet. This is after 4 other days that I had to meet technicians to try and repair my dsl. Their loyalty department suggested going to the wireless after the dsl was deemed too old. I have never been so frustrated with the lack of customer service for such a piss poor product that is overpriced. An hour after the install of my wireless internet install it was down, to which I called to have a repair technician come back to repair and was told I could make an appointment for tomorrow between 8-12. How can you sell a product that doesn’t work an hour after the install and expect the customer to waste another day to accommodate their repair!! Goodbye bell you will never receive another penny from me.

Finally...after years of weak infrastructure issues, Fibe service to my neighbourhood verified by Bell door to door sales person,... is now available to me at this time. Excited to use the new technology for TV and Internet. An appointment for installation was executed promptly by that weekend. Spent the day removing my existing equipment and wiring and installing Bell equipment. Hours of time spent changing passwords for all devises and log in for everything to work, including the Fibe App. The tech was courteous and took time to explain how the equipment should work. All TV's worked and had a great picture. Internet speed ok during the first few hours, but couldn't get any ChromeCast devises to work. Tech explained my chrome cast is probably old or deficient. The tech left, said just call for any questions or issues.

After over a year and a half of attempting resolution to an ongoing deterioration of signal strength and dropped calls, in which I was forced to upgrade my phone to use my home based internet, I went to another company (Telus) because they offered a no contract plan for half the price with the same criteria and better customer service. Though I mediated with CCTS to get out of my contract, and everyone I spoke to at Bell and the mediator agreed I had a case, the top level Loyalty boss seemed only too happy to lose my business after over 10 years, having several times insisted they had no plans to improve their signal. Avoid this company at all costs, as it ruined my small business of 25 years. I am presently gathering data from my 20+ neighbours, who across the board have had the same signal deterioration. The lone tower locally is owned by Bell.

One of the services we're subscribing to with Bell is Bell Internet. What a bad decision. It is terrible. The internet service is always going out, and despite promises, nothing ever gets resolved. It's pathetic really!

I called Bell Mobility to check if there was service in my area. Answer: "Oh! Yes great signal. The best." Ok I bought it. Got the sim card. Tried to call, no service. This was Friday January 31, 2020, so I cancelled on Monday the 3 of February 2020 and got an invoice on the 4 for 92,20$. If I was making money doing that I would be in jail.

Phone lines were not working for 3 days. Never did the company bother to call me to explain the situation. Offered me 14 dollar bill credit for two business lines I have with them. It was an insult. Customer care executive was very rude. Very unprofessional company.

I would rate them negative stars if I could. Worst company I’ve ever dealt with. If you can avoid going with them. PLEASE do. I cancelled my plans with them, they called back to see what they could do to keep me, tried giving me a free phone but I wanted the iPhone Max. Said they Couldn’t, so they gave me the iPhone 11 Pro for $50. I asked probably 10 times that it was just 50... no secret charges on my bill, every time I asked they said, "No. It’s for just 50 dollars, you won’t be paying monthly for the bill". Well I found out I’m paying for the phone monthly. Not even the phone I wanted, either or. They’re awful, and anyone who works in customer service knows not to argue with the customer and that’s all they do. I’ve never not been argued with. Also in 8 months my phone bills added up to $4000... don’t ever ever ever go with them. Worst decision I have EVER made.

I've been a Bell customer for 20+ years, for no other reason than they're the only option for the services I need in the area I live. Throughout that time I'm continually baffled by the ineptitude of their customer management. From service to billing and any other opportunity for Bell employees to engage a customer...they're awful. The examples I could give from my personal experiences are enough to write a book so I'll mention only two points: 1) I recently moved but was keeping my Bell services. I called ~8 weeks in advance, explained when I wanted certain services shut off and when they should be transferred to the new home. They screwed up everything, shutting off my internet (which I need for work) a month early.

I don't know who designed the steps. Funny thing is I received the $50 visa gift card and when I went to activate, there is no activation link. Just waste my time. If they don't want to provide gift card why didn't say at the beginning and why did they send broken system to us and waste our time. The internet speed is terrible most of the time on top of this broken system. Definitely not going to continue next year with Bell. Either stay without internet but no bell anymore.

Went and got a new plan. Was told (by the dealer) I had to get the new lowest plan which made my old plan Null and void. The new plan is one gig less data a month and $10 a month more. When I could’ve just bought the new phone out right and kept the old plan and save myself $20 a month. Because the new bill $10 more comes with higher taxes now. ($280.00 saved) or keep old phone for another year or two and save over $2000.00 for this year old phone and the newest molder was way higher in price to buy out right.

Called Bell loyalty Department hopefully to get the same rate as the previous year. I have been a long-time bell customer and I was treated poorly by an Asian rep probably from China, not from Canada. They did not give me a discount. They gave me a huge increase, I guess there no more loyalty at bell. Looking for a new provider.

Bell Canada is a terrible company. Not only do we as Canadians generally get ripped off for our phone and internet service compared to the United States and other countries but Bell specifically picks on small businesses by charging them twice as much on rates and cancellation fees. Even when you have a signed contract they can raise your monthly rate at anytime during that contract and then charge you $500-$1,000 to cancel it, much more than they would charge a residential customer. Terrible company to do business with!

Our tv and internet service stopped working a year ago. We contacted Bell customer service and they said that they are working on the fiber optic cables outside and it will work in a week or so. We continued getting billed full price in the meantime. We called back two weeks later and they said that a technician needs to come in the house to do more work, since then and until now they sent 16 technicians and finally our internet is working but our tv service and telephone services are working but with frequent interruptions.

The below is the text I received from Bell.ca verbatim. "Bell msg: Pursue your fitness goals with Samsung Galaxy Watch Active2 on Canada's largest LTE network. Get it for $0 down, 0% APR w/ Bell SmartPay & pay it over 24 monthly payments on a 2-yr. plan starting at $10/mo. Fees apply. Visit a Bell store or call 1 866 724-9441 by Jan 31. Reminder, only the account holder can make changes to your account. (bell.ca/network) (bell.ca/messagesettings)"

I switched a business mobile phone to Bell based on a very good deal- they gave me $100 for my old phone, a $300 credit as the promotion toward the purchase of a new phone that was on at the time and a $200 credit for switching a business account. I was to be in a $100 a month unlimited US and Canada plan. Expensive but I thought it was OK. They told me they’d give me $50 credits for the amount, so that would have been 12 months of $50 off. I had all this, thank heavens, in writing on the receipt and contract.

Just to receive the news, that we need to pay 1100 $ or we will get cut off all services, when it’s not our fault the first place and didn’t do anything. Probably, Rogers did this, here...the same thing had happen at Guigues Avenue and now, we are sure not paying this price, for other company, who is really in fault, here. Sorry, we are tired to get scammed and betrayed by any company. We are going with TEK SAVVY for cheaper and better internet, more channels...then BELL or ROGERS whatever. Thank you !

Updated on 01/22/2020: There was an error (extra fee of 70 CAD + tax) in our last bill with Bell mobile Canada, but they do not accept to reimburse this extra fee because of THEIR ERROR! After about a year, I remembered that we never received any reimbursement from our last bill since canceling our contract with Bell mobile. So I called them to understand what happened. The first agent told us "everything is clear in the bill and you DO NOT UNDERSTAND!!" But it was not really clear and it was rude the way she spoke to us, so we asked to talk to her supervisor.

We cancelled phone and internet...we were told that everything was fine no need to worry...we called twice to make sure that we didn't have to bring back the modem after a friend told us to make sure we won't be charge for it so we did and he answer - no no 1 don't worry. It's paid till the end of the month...It's all gone. No need to bring back the box, it's cancelled etc... Well it's NOT apparently, still sending bills and customer service over the phone is totally useless. I was told to be aware of their incompetence, I should have listened!

In April 2019 the wonder company Bell installed a fiber cable in a room in our garage tunnel. Since April 2019 in every rainy days water is leaking from outside (the problem is outside on the ground where the metallic boxes are not properly isolated) in the room through the fiber cables. Our union informed Bell. They came to fix but not properly inside the room. The problem is still not solved. A lot of water is accumulate every time is raining in front of my garage. The address is: **. We are a union of 27 townhouses. Administrator phone: ** Daniel **. I will post repeatedly this review until the problem will be solved.

I was told that I would get a promotion at the end of the year but ended up not getting any of the channels asked. Crave was meant to be included but only one channel was there and it didn't even work.

I had a technician from Bell out to my house back in November to set up my internet and Satellite. This is my first experience using Bell and I will NEVER recommend them to anyone after my experience. My internet was set up fine but my satellite was not set up and the technician just left in the middle of the process and said "oh it should probably load and start working in a few hours". I knew that he was having a problems bc he spent a lot of time on the phone with someone from bell troubleshooting. But rather than fixing the problem and ensuring it was going to work, he just left. Of course my satellite box never loaded and would give me a failure message.

So about 2 months ago I got into a contract with Bell. They gave me a A50 Samsung. It Randomly stopped working. It wouldn't turn on. Mind you I pay 98.50/month. Bell refused to give me another phone. Said I'd have to BUY a new one like I have cash out the ying yang. Bell is the worst company that you can go to. Telus is way better, they have great deals and great customer service and support. Bell is a money sucking mosquito.

I got the PR2000 modem with pods. I’m pretty sure this model is powered by a hamster because the internet was so slow that I could not use it. After six days it was unplugged and within 11 it was boxed up and sent back to Bell. I called and cancelled before the contract start date but it didn’t matter. Bell continued to send me bill after bill and I called and repeatedly explained that I am no longer with bell. I received 3 different bills with different amounts. I ended up paying $100 for a service that never worked properly and that was sent back in 11 days. Bell is one of the worst companies I have ever dealt with and will never be going back. I don’t care if they are the last internet company in the world, I will gladly go without. Wish I could give more details but only so much space.

Yes Bell, let's talk: Today you send an email around that existing phone plans will be 5 CAD more beginning in March. As most people don't know, Canadian consumers pay about the highest wireless rates in the developed world. Nowhere else is a GB more expensive than in Canada, and Bell is leading the greedy pack. Trudeau and Bain want to cut the phone bills in half, but Bell "upgrades" the bills. When 5 years ago still 45 CAD plans were available, the current minimum payment, including a device, is 80 CAD per month. You want to offer "even faster download speed" but this is a misleading advertising.

I have been a customer with Bell Mobility since June 2019. I joined because I thought I was receiving a good deal - $20.00 off of what would cost a total of $97.75 (with tax; I would only have to pay $77.75; however every time I receive the bill it states $98.61. Where are they getting the extra charge? Nobody in Bell can figure out why I'm being charged $0.86 extra). This credit was only applied ONCE after having to call every single month until October 2019 - I would be told that the discount would be applied the following month after I called each time - when I call in June they would say it would be applied in July yet I would have to call again in July and they would say it would be applied in August but I would have to call again in August.

I ordered Bell internet connection for personal use. Even though I only used it for two months, I totally agree with the bad reviews others made here. Don’t want to explain those but for sure I’m saying this – never take bell. Those ** even charged me 2 months later I cancelled my service. THE WORST SERVICE EVER!

I signed up with Bell in September for unlimited internet service, a month or so goes by I get a whopper of a bill. When I phoned they said I was switched by mistake, problem was resolved after I got very angry, then I called a couple weeks ago complaining about the speed of internet, yesterday I started getting messages saying I was reaching certain percentage of use. When I called today was told that I did not sign up for unlimited and I know for a fact that I made sure when I signed up that it was unlimited due to the fact that I stream all my tv, now they say it's more money for unlimited. I am now on a search for another provider, so much for being a loyal customer, I'm dropping bell internet and as soon as contract is up on cell phone. It's bye bye bell you bunch of ripped off **.

We bought a brand new iPhone 11 Max Pro as a Christmas gift for my daughter. We found out after she opened her gift that this phone was actually locked to Bell. We are with another carrier, and before purchase we asked if the phone came unlocked and we were told at the store that it did. Unfortunately that wasn’t the case. After multiple calls to the store and bell’s service department we were given the run around. The customer service representative from bell that I spoke with was extremely unprofessional, rude and talked over me. THANK GOD I am not a bell customer and because of her I will never be. I asked to be transferred to another representative because of her tone of voice and she transferred me to a static line.

Bell is the only option for a lot of people living in rural areas needing an LTE Hub. Along with obvious price fixing, they will jack up these prices to at a level where if it wasn't Canada it would surely be illegal. 5GB for $60 is where they start, where if you accidentally sync your phone, you've already multiplied that by 10. Not kidding, my first bill was $700 just from moving in and connecting my devices. Not only is it criminally expensive, the speed was by far the worst I have ever experienced since the 90s. They're trying so hard to trick people with their "Let's Talk" but if they actually cared about mental health, they wouldn't rob Canadians and then immediately threaten to screw their credit upon the first call to try and lower a $700 bill for just connecting some devices (true story).

Awful service. Nobody can speak English! I just spent 3 hours being transferred from one incapable moron to the next. Having to give my name, number, re describe the problems I'm having with my device. I must have talked to 30 different people, all very sorry I'm having this problem. Absolutely disgusted with Bell for employing these poor people. Unable to help, all confused. So pathetic and frustrating.

I was a Rogers client for the past 13 years. Bell did offer me a good deal on Ottawa Home Show 2019. They even sent me the Proposal and I have all notes from the Rep and printed all text messages we exchanged. They want all my business from Rogers and they offer me a good deal on my two mobile as well. After the deal was done, they tried to install the home alarm in my house, which we never ordered. They try to install satellite TV and the deal was Fiber TV. They did not want to install the Fibe TV just the Satellite, and the Fibe was the one we want and we have it written down on paper.... They never install the internet and the discounts promised on the two mobiles was not applied.

I was intimidated on the phone by the customer service representative when I wanted to cancel one of my three services. This woman spoke over me, refused to let me talk and raised her voice. Basically, she responded as though she was being personally attacked. Ridiculous. I, the customer, was the one who had to calm her down! I've never seen anything like this! They then proceeded to raise my fees for my two remaining services. Absolutely disgusting. As soon as I can, I will cancel all my services with this company.

About Canada representative came to our door with a very good deal. We were going to be giving up Dish satellite company we've been with for over 15 years and our internet company who has been amazing to us to switch to Bell because of the good deal they have. But because of unfortunate events in our life our credit isn't the greatest and they wouldn't even touch us. They made us feel like we're thieves and like we're not worth their time and the door to door representative himself was very surprised as well. We've never missed bill payments. Everything's always paid on time. It shows them that when they do the credit check and yet we were still treated like this. Big company who treats people like that when they want the business and have people go door to door, shouldn't be in business.

After 4 months of battling over a returned phone and being assured that everything has been resolved. I called only to find out that I am not eligible for an upgrade because that returned phone was never updated at the warehouse as received. I've logged over a dozen calls with everyone from front line staff, to the "executive billing" department (which was supposed to be the "highest" level) and nothing was resolved. I was promised every time that it has been resolved, and assured it was "taken care of" only to be disappointed, time and time, again. The phone service itself was decent (like all other providers, I'm sure). If you ever experience a problem with billing, phones, or if you need to call the customer service department, you're screwed.

When I joined Bell in 2017 I was assured by the rep that I would get my bills mailed to me because I needed them for tax purposes. This did not happen and I phoned twice to have my bills mailed to me and it still did not happen. Now the customer service rep is refusing to give me copies of my bills from December 2017 to May 2018. I will cancel the rest of my family's phones as they come up for renewal.

Unbelievable poor service. My wife was intimidated when we cancelled one bell service at our house. We will soon cancel our mobility account also. Unfortunately we are stuck with Bell at our cottage. We have been waiting over a year for a repair job. Spent many many hours on the phone. Can't even begin to explain the details on just how ludicrous this whole experience has been.

There are not enough characters available to describe how horrible and awful Bell is! This has been ongoing for 2 years and they continue to provide terrible service. The most recent incident was the icing on the cake. Diagnostics was performed by rep over the phone. I was told to take Hub 2000 to store and exchange for 3000. Turns out you can do that. Need to book an appointment for a technician to come and install it! Oh and they want me to pay $7/month for this! So now I take time off work because of this! As mentioned there is WAAAAY TOO Much to list on here! I NEED SOMEONE WITH A PROMINENT POSITION TO EMAIL ME AND WE CAN DISCUSS FIXES!!!!! NOT BAND AIDS!!!

We had a technician come out to install a wireless internet service a week ago, the service has yet to work. Before the technician left he said to wait an hour and unplug the modem to reset it and it should work. An hour later I do that, nothing. I call tech support and I'm advised again, unplug, wait and it should work, nothing. She says okay it may take 24-48 hours to work, fine. So I wait the 48 hours and try it again, nothing. Not only did the service not work, the technician tore down my Silo dish, without consent, to use their mounting bracket, so I'm completely left without anything. So I call again, I'm on the phone for 2 hours with Bell to rectify this situation with absolutely zero results! I just get passed around like a hot potato. Not one person out of the 6 or 7 people I talked to took notes on my file so I've had to repeat the whole situation every time I was passed.

Called Bell about my cell phone plan asking them about my data plan, why it shows I was over my limit, just to be reassured I wasn't even close to be. Maybe 4 gbs away...a day later my data is locked for being over. I called and said, "Yes you are over but for the mistake we will give you 4gb." "Great," I said.... The agent now says, "Oh we see you dont have Bell internet." So bbn I explain why I didn't (too expensive compare to TekSavvy) then the agents says, "We have a deal for same as what you are paying and you will save 7 dollars for bundling up." I ask any contract or anything I should know about the price. He says nooo but 59 install fee. I said waive the fee and I'll go ahead. He puts me on hold to talk to his manager and says ok. "Put in the order then."

Was told I would own receivers after another 2.5 months of subscribing so I kept Bell despite wanting to cancel. Turned out it was a lie (despite 2 different Bell staff telling me this). After that, notified them clearly in writing I wanted to cancel. Bell disregarded then falsely claimed to have voice recording of me to the contrary. Still waiting to hear their voice recording as I’m curious what “I” sound like. Then they said I could only cancel by speaking to them, verbally, which doesn’t seem legal to me but I did end up phoning their Loyalty dept because I really do want to cancel. Recorded him on my own device when I called this morning (first time I’ve phoned them in at least a year).

Bell is double dipping on our mobility services and joined my separate account with my husband's account and now they are taking fees from both of us. They keep telling us they will fix it. It's been 3 months that I have been trying to get them to fix their mistake. They continue to tell me they are fixing it and that eventually my husband will get a credit on his account. Why don't they just stop double dipping and give my husband back his money. How can I be sure my husband will get the money back. We asked to be transferred to a supervisor and we are put on hold for 30 minutes then they hang up the call. If this is how they are going to run their business then we are cancelling all of our services and going with another provider.

Less than a star. Haven’t even started services and already cancelling. RIDICULOUS. Your internet doesn’t work...your services don’t work without internet. What is the point? You installed Friday, stops working Friday and by Sunday I’m cancelling. What a joke. Bell’s customer service gives zero cares about their customers and having good customer service, waste of time, money and energy. Waste of my time off work for nonsense. I am infuriated. Going back to Rogers where I HAVE NEVER FACED ISSUES. AVOID BELL HOME SERVICES! Garbage.

I have read many of the complaints and I can tell you I have experienced ALL of them with Bell. I suggest you do a complete review of your customer service starting with bringing it back from abroad to Canada. Your billing system is a complete mess and correcting it should be a first priority. I am searching for ANY alternative suppliers so I can get rid of Bell.

Someone goes on vacation and requests their account suspended, and then I get to figure out why my Sat TV service isn't working. This has happened before, so it gets more obvious to me where to look for the problem. But seriously, this is such a fundamental screw-up and to have it repeat? Bell's remedies include suggesting I use the Bell website - HELLO!! I MADE NO REQUEST. Oh, and trying to sell me more services while showing you can't keep customers straight but raise prices far in excess of inflation is a non-starter. Your days with me are numbered.

Based on a difficult and insensitive conversation with Nick from the Loyalty Team on 31Oct19 I chose to move my bundle of services. On 12Nov19 I spoke to Jake on the Loyalty Team and discontinued all Bell Services. I was told my email address would continue to be active for 30 days so that I could transfer documents. Instead the Bell Team discontinued my email immediately and lost all my documents. On 04Dec19 Seria a customer Rep confirmed all was lost and no way to retrieve emails or any documents/pictures, etc. What a wonderful team. Keep up the good work!!!

I went to Bell to transfer five phone lines over from Fido. I have perfect credit so they ran my credit. They told me they can’t help me right now. I was disappointed and the person at bell told me because I had a bankruptcy of 200 dollars in 2007. When I went bankrupt. I called their head office and asked me to send them my documents of the bankruptcy. I did. It’s been 2 months now and I have emailed them. Of course there is no response back. Before I went to get my telephone numbers transferred over I got bell Fibe which I was happy with. But I think I’m going back to Rogers. Good job bell. You suck. Holding me accountable to a 2007 bankruptcy. Your customers service sucks.

They cannot solve a simple connection issue. Simply wasting my time and no solution found at the end. They want the bill to be paid before establishing a connection? Ridiculous. Customer service I could give a negative rating if it is available.

To start with my late husband’s name after 6 years from his passing still shows his name each time I log into to look at my bill! Every month for the last 6 years they tell me it is corrected... But his name is still there! How cruel! Whenever I leave the country (and my phone is on airplane mode) I get charged if a phone call comes through, and get this... because I have voice mail they say I automatically get charged! I am tired of calling every month to get them to fix my bill, and remove my lates husband's name off the bill!

I will start off with I had a basic phone plan with no data then I got my 5yr old a tablet for 10 bucks a month for 2yrs with 2 GB of data and I didnt even want data because she 5 and I didnt want some ridiculous bill coming for data so they told me they blocked her after 2 gb. Then a month later I get a new phone because they said I can't get a data plan on it so talked me into paying 40 bucks to cancel my contract, get a new phone and another 40 to activate it but now I have unlimited data on this phone. So my next bill comes in at over 800 bucks because someone over there took the 2 gb data plan off her tablet and didn't bother to notify me.

I have a free credit report through Scotiabank that notifies me of fraud. I have received Three notifications on there from Bell saying they have pulled my credit and I called and the person on the fraud team basically accused me of lying and saying, "We didnt do that." I gave her the numbers, customer number, account number, literally everything and she said there is no record of that so it wasnt them. On my credit report it says BELL MOBILITY. So I was like who is that then and she just got progressively ruder. Then I receive an account activation letter say welcome to bell in the mail saying how much my monthly bill is going to be. So I called.

Bell is the worst company I have ever experienced service from. I would highly not recommend them. The customer service is truly awful, they have absolutely no respect for long term customers. Would recommend any company that is not Bell.

I called Bell because the promo they had offered me expired and my bill for the Month of October doubled - precisely to about $107.29. I called to see if I could get a new promo or what other package I could get as the price was too high for just internet. My first call was on Sunday at about 3:50pm. First person validated me and I explained what I wanted and to be transferred to the loyalty dept. Call got disconnected after I got transferred and the agent never called back.

Worst experience ever, dishonest people charging more than you are paying for the service, kept charging me 75$ instead of 50$ for the internet, lied to me that I only paying 50$. Never wanted to help me with my situation, and kept harassing me after the service was over, cancelled with pay more bills. Do not sign up with this company, they are a rip off. Hope it helps. Now I pay 35$ for double the speed of internet.

Anyone who has been a Bell customer for over 8 yrs that has never been late paying a bill, will not receive their newest phone for free. Instead of paying for your new phone through Bell Canada, I suggest you go to the brand's website and order directly from there. Bell charged me full price for the newest Samsung phone (over 1500 dollars) and, by choosing to buy directly from Samsung, I saved 300 dollars. So, Bell will not get my business when they obviously don't care about customer loyalty. Also, the app is glitchy and customer service won't even allow you to speak with their manager if you ask. Very disappointed customer.

A Major disconnect here between sales, account management, and technical areas of Bell Mobility with customer service that falls apart when scripted responses fail to target issues. The misinformation, insincerity that comes from scripted responses (right up to supervisory levels) leaves you feeling duped, frustrated, angry, insulted and wishing for any other service provider than Bell. I’ve had 6 weeks of this and feel qualified to comment as such.

I have Bell internet. It works pretty well. I came home from work and it was down-no big deal - these things happen from time to time. I rebooted the modem with no luck. I was going to call for service but let my dogs out into the yard first. That is when I noticed the wires hanging over my porch, steps, and crisscrossed at the bottom of the steps (to make a good tripping hazard). The wire was draped all down the lawn on the ground up to a pole.

We have been loyal customers with Bell for 15 years. Bell wifi provides us with max 5 mbps. I work from home and this extremely slow wifi is destroying my business and livelihood. Bell has sent technicians to our house dozens of times. Nothing has improved and they continue to bill us. They have installed fiber optic cable just a few feet away but that was most than a year ago and they have not connected us.

The worst customer service ever. I had my internet with Bell for couple of years. I received my bill with a sudden change ($40 more than what I was paying). They made me an offer and promised to give me credit that I would see in my next bill. The next bill was the same and when I called they said that I have to pay it and they can't do anything. I asked to cancel my service and they easily agreed without any effort to keep my business. Ugh.

We signed up with Bell and it was a disaster from install until cancellation. The install took 8 hours over the course of two days - not one of the technicians were informed on what they should be doing. Several people came and went with no communication from Bell. The line wasn’t buried and they couldn’t give me a date. Several months later it’s still hanging across my fence.

We got Fibe installed at our house and Bell double charged us for the service, we called and told them what happened and they told us it was too late and we must pay both charges. Avoid this company at all costs, have had nothing but bad experiences with them.

Worst customer service experience I ever had. I had Bell package (TV, Home Phone, Internet) during July 2019 and the provided me to give everything for around 100 CAD. Next month I started received 200+ charges and had to call them to remind their promises. They did a settlement of my bill with some credit. Again, next month I received a bill of 275+ CAD and called customer care for this dispute. This has been ongoing from the day one. Yesterday I had called customer care reporting my 405 CAD bill for the month of October and they said I have made changes on my plan. Unaccepted. Who will make changes to increase their bill amount up to 400$?

I went into Bell on Thursday Nov 7th and with my ID was able to walk out with 2 new Samsung phones for my husband and I. On Saturday (2 days later) the phones were disconnected. I realized this when I went to call my husband to let him know I was on my way home from work as we live outside of the city. I called Bell when I got home that evening, and after 20 minutes on the phone with them asking me numerous questions to prove who I was, stated I needed to go into a Bell store and provide them with copies of photo ID? Again? It is a long weekend so I had to wait until Tuesday for any store to be open to deal with the issue.

Don't bother using them as a provider for any of your services. Worst support/customer service team out there. Buncha greedy crooks own this company. Had issues with mobility internet, home phone, TV you name it. Would pick anything else but Bell.

Bell is not worth your time or money. From the moment we switched to them as our Internet & TV provider, even before the services were setup/installed, my wife and I have had account issues with being charged for services not requested, to having to add on items we weren't told about from day 1 or didn't think we'd need such as range extenders because the Home hub they use sucks butt and doesn't give you wifi coverage around a small bungalow, etc. etc. etc. I have literally spent countless hours with this useless company. Tech support is hard to get out, account charges seem to pop up everywhere and change from the initial quoted price for the same services, and friends of mine say their pricing is all over the place month compared to hours, month to month.

Bell is a rip off. I'm so upset with their service, not to mention how high their rates are. They are not up front or transparent and that is just a huge red flag. I got a bell contract in Aug (CAD 75), disconnected from them in October after I got a better deal with Virgin. However, I got charged TWICE in Oct and even though I called their customer care line 3 times, no one was able to properly explain why. I ended up paying over $80 even after I was long disconnected, just to protect my credit score. I would never recommend Bell to anyone, I am highly disappointed and livid.

I have been a Bell customer for 2 years. Went to upgrade my devices at one of the locations. Devices were to be shipped to location for me to pick and transfer data etc. They deliberately sent devices to my office 5 days later than promised date. I tried returning back the devices at the store where I ordered. Was given a run around. I had to return the devices to Ontario according to Bell. I didn’t order from Ontario. They want to make it difficult to cancel and return the product. They are like used car salesmen to deal with. They need to learn customer service from Lulu Lemon and Amazon. Bell you are terrible.

Bell Canada billing is impossible to make sense of. With their combination of credits, add ons, promo details, bundle deals etc their bills are bewildering and misleading. This is unfair to non-native English speakers as well as native speakers and shouldn't be legal.

We have had Fibe TV for about 4 months now, as soon as they put it into our area. We have had the main box replaced once, and have had to call technical assistance 7 times so far. Usually I can get the boxes, one upstairs and one down, to reset myself (at least 20 times) but sometimes, like tonight, they won't unless I call the tech line and they reboot from their end. I am going back to my poor, but better than Bell, service provider, Cogeco.

I am moving and will be staying with my daughter for awhile. I had to cancel my Bell services since she already has services at her house. Because I am cancelling before two years of services, I have to pay $150 service charge. As well, they will send me a box and I have to put all the equipment in the box and mail it to Bell. I can’t just bring the equipment back to a Bell store. I used to be Rogers and when I cancelled, it cost me nothing and I returned the equipment to the store... no issues. When I want cable and/or Internet again, I will NOT return to Bell. I also have an iPhone will Bell services and the line drops quite often. Unacceptable as I live in Ottawa and should not have access issues.

I am a Bell customer for 4 years now, Rogers knocked on my door and gave me way better deal apple to apple, I have now basic cable and 10 MBits per second internet and I pay 107 all in, Roger's offered 1000 mbits and 150 channels including sports for 101, I called bell and told them politely that "I got this offer. How can you keep me as a customer", now their international customer service are rude, short and dont really care. She even gave 160 plus tax and I was like how is that a competitive offer, they are like robots. I cant believe bell is putting these guys for the customer retention!!!! I cancelled and in few days I will have Roger's installed.

Sooo disappointed with my Bell Canada services. Last year I signed up for the NFL Package...had no warning or idea that this would be charged EVERY YEAR WITHOUT WARNING. They told me that the NFL should have sent me a reminder, and that I should have had a reminder on my previous bill, but I DID NOT. Called Bell to have them remove it from my listings and credit the charges, but they won't since I did not cancel before the season started. Seems a little dishonest and scammy to me.