Bell Canada Reviews

I returned my phone in December to close the deal-got the proof and happy ending but no after 3 months they started sending the letters that I didn't return it so I must pay 600$. After calling, going to stores, calling explaining over and over, they finally after 6 months agreed that I returned it only to send another letter of late payment charges. Obviously that was a system error I thought and called them. After explaining to 3 people everything and then escalating it to manager-just to hear that, "You never closed your watch service." How can you explain to the manager that if phone service is closed- how can watch work!! Anyways extreme frustration during the call and it ended with me paying the late charges coz she kept repeating the nonsense. That was sufficient to turn me away from Bell forever.

This company is so crooked that every time I need to deal with them for something, it's hard to believe that this is real life and not just a bad dream. I just cancelled my service and I am SO excited to never deal with Bell again. In the future, I will be fine with paying more for an inferior product just so I'm not giving Bell my business. To start with, they will harass you endlessly. They will call you daily until you answer and turn down the service they want you to add on, they will also show up at your door and then continue to show up at your door over and over again until they finally give up.

Moved to Bell from Rogers, signed a contract for 3 years was promised and given a certain price for Internet and phone line and then they raised the price within few months. Be careful moving to Bell services.

I recently got a cell from Bell and traveled to Jamaica on vacation, turned off my roaming and immediately got a local SIM only to learn that my device was locked to Bell and was labeled STOLEN. I called and a rep tells me I’m on a NEGATIVE LIST. Huh???. I got back to Canada and was hit with a $1400 bill. They then took my $450 security deposit towards my “balance.” I went back to the same store, spoke to the same sales rep who got on the phone with Bell customer support. We were told that the balance of $1188 must be paid for service to be restored. Fuming through my ears at this point. Apparently my IDs I used at the time did not appear real so they disconnected my service and blocked the phone. Lmao.

One of the worse service you may received. Email sent for compaint but no assitance. Account block for prevention because there has been a change of province. No proper question has been ask by the customer service officer over the phone to arrange the situation. They are inefficient and not client oriented.

My experience with Bell Internet has taken a turn for the worse due to their unethical rate increases 3 times in 2 years. Initially, I signed up for their service with a specific pricing plan with 3 years contract of fixed rate, thinking I could rely on a stable and affordable connection. However, my trust in Bell was shattered when they suddenly raised their rates without any prior notice or explanation.

I was told by the store employee when signing up for Bell internet that since it was for a 6 month seasonal camp ground that there would be No 2 year contract. Well they lied and made me pay $150.00 charge for ending the internet service. Horrible communication by this company, even though the bell representative who set us up admitted he told us that! Would absolutely never use Bell again.

I took Bell Fibe Internet, I was not satisfied with Bell fiber optic internet because it is worse than Cogeco as within few days I called them and told to disconnect my service as I am not satisfied. The representative told me to wait, "We will send the technician." They did not send technician on appointment I gave, next day I called. They said, "No request on our record." So requested again, a week after no one showed, call again. They said, "Sorry we will not give you service for your devices."

Bell Canada is not deserving of any of the customers they have, they do not treat them with respect and act like the customer should be kissing Bell's proverbial rear end. They raised the cost of my plan without any notice to me, when I called to complain, Bell was oh so generous to give me a $5 credit for 2 months. When I questioned why they could just go raising the cost of my plan, they told me it was because I hadn't bought my phone from them - in other words, I didn't give Bell the opportunity to overcharge me for a cell phone and rip me off even more.

I requested to continue to receive paper bills, but the person said corporate wants everyone to have an online account to pay a bill. I do not want to have to log in, into an account 30 times a month to pay phone bills (I have 20-30 accounts with Bell). What if I do not know how to use a computer? How is this good customer service?? It should be up to the customer how they receive their Bill. Bell's service in Rural areas is also garbage. Whether you are using landlines or cell phones your call always drops. FIX your problems or you won't have any customers. When you Google Bell reviews there is not one good thing said about the company, perhaps that should be looked at by corporate. Ask your customers what they want, since they are paying you it is not what you want.

I am absolutely furious with the abysmal experience I had with Bell's tech support. Not only did they refuse to connect me to a supervisor, but they also harassed to asking same question 10 times. I requested them to close my 3rd line which is no longer required but they forced me not to do. I requested them to send me the confirmation through email or message again they denied. Effectively. It's apparent that their incompetence and lack of accountability have left me in a state of extreme frustration.

I am absolutely furious with the abysmal experience I had with Bell's tech support. Not only did they refuse to connect me to a supervisor, but they also failed to resolve my internet problem effectively. It's apparent that their incompetence and lack of accountability have left me in a state of extreme frustration. Let's start with the initial issue. My internet was working, albeit slowly, and I sought assistance from Bell's tech support team. Instead of investigating the root cause, they immediately suggested changing the modem. Trusting their expertise, I received the new modem as advised.

Pretty pathetic move by Bell to provider MLB Network regular season baseball games to start the 2023 season, yet right up to but not including the Good Friday holiday and Easter Weekend. "Bait'm and maybe we grab'm". Tragically pathetic corporate strategy! Thanks.. Not!

After years with this company both internet, TV and mobility, yesterday was it for me. Bundled package and seen my mobile phone, which I own and only paying for a service went up $25.00 per month & 94.00 per month for a service and no phone contract at all. The service agent, after 3 holds, only offered $9.00 discount. Unreal. Service was next to none, no respect for someone who has been with this company for years and has a bundled internet and mobile bill. That was it for me. Went and took my phone number, went to Koodo and for more Gigs got more than I had with Bell for $45.00 per month. That’s respect when you own your own phone.

Bell's first line of customer service is absolutely unacceptable. They are very rude and arrogant. Bell management needs to listen to their conversations with customers and get rid of these people ASAP.

Used online chat to resolve a billing issue and the only feedback was an attempt to upsell a long-distance plan. Wouldn't address the issue in any way. Bell can take as long as they like while you are on hold (online or otherwise) however, if you are the one looking up information based on the conversation, (and let them know that's what you're doing) you're disconnected in less than 2 minutes.

We cancelled our internet service, returned the equipment, and received confirmation of Bell receiving the equipment back. Started receiving overdue payment notices, called, and was told it would be rectified. By the 3rd month we contacted them and stated we have returned the equipment, had a receipt they received the equipment back, how could we be charged for a service they COULD NOT provide. Makes no difference to the robotic customer service personnel at bell, it’s all about profits and not logic. We paid as we do not want this to hurt our credit rating.

I was a customer of Bell for 10 years and finally cancelled the service a few weeks ago! 40 plus hours on the phone, 8-10 technicians and still no usable service. Messages left to management with no response ever received!

The website had technical difficulties and apologized for the inconvenience and that he would call me at 10 am the next day to complete the order. True to his word ...at 10 am the next day Victor called.

This company is money grabbing at its best.. leaches that just take, take, take.... To get a new phone I had to sign up for 30g of shareable data that I didn't need.. that said I'd save the $50 sign up fee if I sign up on line.. then told me the deal had ended before I registered the phone.. then when I try to add my phone, on the same account, for the shareable data, I have to pay an extra $38 per month.. Grab, grab, grab...

Glad to see I am not the only one that gives the company one star. Please do not do business with this company. I bent over backwards to keep my TV subscription with them. After 3 years of price hikes, intermittent service, poor tech department (who live in the Philippines. Can only guess what they are paying their workers.) and being stood up. I finally said enough today. The kicker is they couldn't cancel my subscription today for some nonsense reason, so even though I have gone through a month without service they are unwilling to take that time off my bill and cancel today. All I can do is laugh and warn others.

That's like buying a tv and the shop tells you have to keep it for 2 years or you have to pay the shop 1K to sell it to another person.

I preordered through Bell, the new Samsung S23 (early Feb) after which, I realized I meant to order the Ultra S23. When I called into 611 to change my order I was told to wait until I received the first phone and just send it back which I did late February. After numerous calls to upgrade to the Ultra S23, I was told that as soon as the warehouse scanned the received phone, then I could complete the new upgrade.

This is ridiculous that Bell cannot provide devices nor provide customers with the truth. Please share so no one else gets screwed by Bell. Now is the time to leave Bell and go to a provider that can provide devices. Yes, I have contacted other providers and they have Apple devices.

My mobile plan was cancelled after only 13 days (paid $142.44 for the first bill), and I have been waiting for a refund for over three months. I have made approximately 10 phone calls and had four online chats about this, and it took at least ten hours of my time. Finally, they agreed to refund me $115, but on the last call, the customer service argued with me for 20 minutes about whether they should refund me $5 more. After talking for 20 minutes, the customer service is willing to refund me $2.8 more! This is ridiculous and unacceptable. If you don't want to waste your time, stay away from Bell.

It is the very worse internet ever, ** bureaucracy, ** communication, bad customer service and piece of ** of a company. Bell rings with whatever excrement you have in mind and it still gets beyond your imagination.

Before you sign up with bell, note that they will find a way to charge extra fees on top of your bill. And if you try to seek for an explanation, they will make you go in circles and speak to different people to wear you out. None will give you a valid explanation for the additional charges except that "whether you like it or not you have to pay". Let's not forget the less than satisfactory services the company provides. It is truly not worth it. I strongly suggest you use another service provider if you do not want to deal with "legal theft".

I never write reviews but this needed to be addressed. I had two year contract and somehow it was fraud. Second phone line and cell phone added on my account. No solutions offered having a fraud. And they still say that I have to pay the entire phone bill (two cellphones) the second that I never ordered and pay for two phone lines (the second that I never ordered). I asked them to unlock the cellphone but they won’t until I pay a total of 2000$ that I’m not supposed to pay because there was fraud under my name. Big, unprofessional mistake and lack of competence that nobody was able to fix.

We had Bell wireless internet in our house. For 2 years, horrible. Not reliable and would need to be reset daily. Had 3 modems sent to us and same issue. Eventually left for Rogers and night and day difference. Never a problem. Bell came back and offered new wireless fiber optics in our area, great discount and price. 3 days and it failed again. Talking to representative and 9 pm, 30 minutes later advised that modem will need to be replaced. I work from home and cannot miss 3 shifts. Representative Jen advised they can give a $15 credit. Then after the new modem is in I can speak to retention to see if they will offer any compensation for missed days. Asked to speak with a supervisor and was told no. It's okay though. ROGERS CANADA was there before 8 am putting internet back in. Bless you Rogers for fixing Bell mess up.

Spoke with their support rep who is located not in Canada but somewhere in the Philippines, which surprised me, however I asked why they overcharged my last bill, and the answer was more surprising because the Bell system did calculation, lol. Well, I tried to get more explanation but lady kept telling me the same story, about her system. Then I asked if I can speak with the manager maybe he can give me more ideas, but the lady said no he is busy and dropped the phone. Bell - never again. One star too much.

From the beginning since I’ve been with Bell from 2019 I have had a terrible experience. This review is pretty lengthy. Read it through. I never dealt with anything like this before with any other phone company. It’s just outrageous of how their customer service is atrocious. So basically, I was on the return phone program, wasn’t stated when I got the phone, now when it’s time to return the phone they told me I have to pay either $600 or return the phone and the amount will be cleared.

I’ve had many years of experience with Bell - and really the only way I can describe them is scam artists. Almost every bill I receive is incorrect, prices are increased, items are being charged that I don’t own, unknown services fees and additional charges are added. Their customer service department is an absolute joke. No one seems to know anything - you will be transferred to 8 different departments, where you have to explain the issue over and over again. No matter how clear the situation may seem, they will not understand what you are expressing. It’s truly as if they have been instructed to misunderstand every situation in which Bell may owe a customer money. I am sure I have lost thousands of excess dollars in the years I spent with Bell. I'm happier having poor service than being on a Bell network.

I was getting technical support from a lady in the Phillippines and she made me unplug my modem 6 times yet she still couldn't resolve my issues and she then hangs up on me. I called back and insisted on having a ** technician come over to my home who then got everything up and running.

I broke my phone. They told me 3 business days max to get a new one, $300 because I have a warranty. I get to pay $300 on top of a monthly warranty fee lol. I told them I need my phone for work in 4 days, they said no problem. 6 days later, still no phone and there's no urgency on their end at all. The Canadian government allowing this oligopoly happen here is a joke. This company has overcharged Canadians for a long time and they don't care.

If I could give a 0-star review, I absolutely would. About 18 months ago, I stupidly left my old contract at another company so that I could get the Samsung Galaxy Flip 5G (which you should never get a Flip or Fold if you want a phone that actually works). Anyway, I switched and have regretted it since. Not even 6 months in having the new phone, the screen got a HUGE line in the middle (where the flip would be) that began totally swallowing the screen. Not even 2 weeks later did a bunch of dead pixels began to show up (I have 14 dead pixels on my screen now).

They don’t have tower around airport area and still offering the plan in the area, I got four line for my business, but very bad reception and call drop all the time, I contacted their technical support several time and finally they got back to me a day after the deadline for cancellation and described and admitted that the reason is they have no tower in the area. I asked them to cancel my plans and return their devices but they said that I passed the deadline, which is lie cause I didn’t pass the line.

I've told this story to so many people now in a hope to discourage anyone from using this terrible lying company that I am going to try and keep it short and summarize and much as possible, but it still makes me so mad that I doubt I can hold back. First we were so excited to get Bell Fibe to our home. There was really no other choice once Bell stopped offering internet over the phone lines in our area because the lines are wet and hum horribly. We paid Bell for almost unusable phone lines for over 40 years. For safety we had to do this. Cell service is not even an option.

I have had awful experiences with Bell Alliance. Before I get in to it let me note I'm in a Condo. Very small. My wifi box sits in my living room. I go to my bathroom/closet and (a room beside it) my wifi disconnects. It's ridiculous. I'm making this review now because at this moment the past week our wifi has been worse. Right now I can't open my TV apps or youtube because of the poor quality. It can get extremely frustrating. Just loading this site took a while. I don't understand at all. Even if I get closer to my Bell Wifi it still isn't great. Please don't buy Bell it's a waste of money.

Nov 28th, 2022 - A Bell representative was to come and hook up my landline on the day I moved into my apartment. The ** representative showed up at 2:30 pm with mud all over his boots which he put all over the floors in my apartment. Soon after arriving he called another Bell representative to help him. The second representative wore covers over his shoes at which point the first representative then put his on. Both worked on the problem and left at 6:10 pm with my still not having landline phone service. The second representative communicated with me that a 3rd - party technician would have to come, investigate into the problem and fix it. So another day was booked for this to happen, which it did. The first Bell representative did not seem to know what he was doing and did not have any people skills.

I been using this Bell Mobility since Dec 2019 and having issue since then. Even opened numbers of tickets with bell. We opened nearly 12 tickets since then. Still same issue and they don’t want to return money even. This is so bad. This is total money stealing from hard earned people.

BEWARE OF BELL CANADA: We are located in Thorold in the Confederation Heights area. We recently switched over to BELL Canada internet with the promise of excellent customer service and their Fibe 100 internet package. When the tech came to install, he said the underground cable was damaged and could only give us half the speed by temporarily connecting us to our neighbour's cable. This was temporary until November 16th when someone was supposed to come and fix the issue. Came home on the 16th to our lawn and landscaping spray painted and filled with little flags to mark the utilities but the internet cable still dangling between our house and the neighbours.

Stay away from Bell Canada. So if I could do half a star I would. I swore I wasn't going to join Bell again but the offer was worth the try. Boy was I wrong. I joined them again on Sunday after 6 Bell free years. It starts with the internet. They brag about having the best internet around. That's if they have agents or representatives that actually know what they are doing. I had a guy here for 5 and half hours. He did not have enough experience to complete the job. Now I am still waiting for the internet to be installed to my house.

We have been Bell Mobility clients for just over a year and we have found them to be very unethical. When our 2-year contract is over, we will sign on with an alternate provider. Last year, while in the US, we added the monthly travel plan; they sent us a text confirming that it was in place, but about halfway through the month, we started receiving warnings that we were roaming.

Bell gives you a 30-day "buyers remorse" opt-out when you get a phone from them on contract. So if you become dissatisfied with your phone or notice it has issues after the fact, you are screwed. When I got my phone, I was busy finishing a renovation at the time, so it was past the 30 days before I could really play with the phone and test it out. I noticed rather quickly that there was issues, but being a tech-savvy person, I tried to research the problems myself. No solutions.

I received an offer from Bell Mobility by email (Since I was a previous customer) 55$/month and I called customer service to claim this offer. The CS agent took all my information and told me they accept to use my current mobile number and have it transferred to Bell service so I won't lose my number. She took all the information related to my current mobile provider and my account, then she completed the purchase and sent me the new account and told me to call NCS department with Bell to transfer my number to Bell and activate the SIM card. I called NCS dep't and they surprised me by saying that my current number is from Ontario not Alberta so I either have to lose my current number or take a plan that costs 85$/month!!! Seriously I was cornered either to pay almost double or lose my number that I use with all my clients.

If the agent in the Bell store that received my equipment knew enough to warn me to save my return receipt because I might get charged for the equipment in future, you can bet Bell management and corporate are aware of this known "glitch". I was charged in fact, and had to spend a lot of time on the phone with a rude agent to get it reversed. If corporate is not aware of the problem, whereby equipment returns don't link to the billing department, they're incompetent. If they are aware and have failed to correct it, that is wilful negligence. This is a basic process of business operations, get it together BELL.

BELL Canada service is the most ridiculously horrible service I've dealt with in a long time. For one month, I was given the run around, numerous phone calls, techs at my place because no one knew what they were doing. They gave me the wrong outdated equipment, wrong home phone number, lied about Internet services. I canceled ALL my services recently. Had enough of the **. And after reading these reviews here, I am not surprised. Glad I cancelled after reading some reviews that state Bell just ups the price from month to month to whatever outragreous price for services, they like. Also, if anyone is getting new services, Bell does credit check with knocks minimum of 20 points off your score!? Bye Bell.

I would like to know why most things on tv are reruns, what I’m I paying for, same cooking show, same building and renovation show etc. Can’t you change it up a little and why do we have Christmas show in September, after November 11 would be early enough. A&E the first 48 are showing cold cases from 2011. Now come on. Let’s get some new shows on tv and stop ripping consumers off, prices keep going up and nothing new to offer. I would cancel but we like sports, can I get sports channels without Bell. Very disappointed. I’m been a customer for over 48 years. Please do something for your customers. Show you care about us and not just about the money.

Bell sucks. How about you guys get ahold of me. I'm done wasting my time trying to get final bill cleared up. No one understands anything. Ask to cancel 3 times in 4 months. Very bad service. App seems to leave me. Giving up.

It is become clear to me that Bell Canada doesn't care about its customers anymore. Years ago, the Customer Loyalty Dept would go many extra miles to satisfy the customer and find a mutual agreeable solution to the customer's issues. Today, they talk from scripts and don't go out a single iota from the list with plans. I am certain that this was a problem waiting to aggravate, since all the communication companies in Canada are allowed to have backdoor agreements. All have the same plans, the same prices, the same offers, and the same behavior. But, since I am Bell's customer I complain about Bell and - after 20 years of being their customer - I can give them a single star review (there is no zero star) and I promise to go the extra mile for finding another provider for my voice and data needs.

Worst experience ever! I have placed my new device order on 27th if August. They failed to deliver it and returned to their warehouse on 8th of September. The new order handling period has started on 14th of September. As of today (22th of September) I still didn't receive a Tracking number! The order has been placed when there was a sale. Apparently, they don't fulfill their orders when you buy them on a sale! Since 29th of August, I have been calling them almost everyday! Everyday, same **. "You will get a tracking number tomorrow" This is the last day of their guaranteed handling period. I am taking the case to the customer court tomorrow. I regret so much choosing Bell to get a mobility agreement. NEVER GET YOUR DEVICE FROM BELL!

If there was a 0 rating I would give that. Please get more knowledgeable reps. I was told 3 different things by 3 different people (in store, on chat and on call) and it’s cost me $60 because no one seems to know what they are talking about. And my issue still isn’t resolved. No one seems to have any record of the previous conversations, just say things you want to hear but don’t bother to follow thru. 3 days ago on chat I was told I would be getting a call the next day but I never got a call. I called myself today and was told the request was never put in. I was promised a $15 discount on my plan but I ended up getting only a $5 discount.

Very rude agent. Talking to me in a very arrogant manner. Surprise charges on my bill and very unclear and misleading explanations for those charges. Even screamed as I asked to repeat. Never been treated in such an impolite way before in any company! My kids were listening and one started to record since it was so over the top rude the way she was talking to me! Was cutting me every second.

I have had continual issues. Not being billed to my credit card twice, so I removed authority for them to charge my credit card. Bills continued to be increased with the excuses that the promotion expired, internet cost increased, not billed one and I got charged double on my credit card twice I explained I am on a fixed income. There is so much incompetence in this company. Roughly a year later I got double billed saying they charge a month in advance about a year later which I paid trusting their honesty and ethics (big joke).

Terrible unorganised accounting department and internal processes!!! I paid security deposit in Dec 21 in the amount of 400 CAD, because I did not have credit score (I am new to Canada), they promised to return it after 6 month… 8 months already passed, I spent a lot of time to find my deposit in their system….I have written a lot of letters and sent scanned copies of receipts…Finally, they found my deposit! In August they made deposit refund to my mobile account, but immediately, in the same bill, made other charges- security deposit! -400+400=0! AGAIN deposit! So, if fact, I have not received my money back!!! I am really considering the other company to join… People, you should better organise your internal process and hire well trained accounting staff! I am not recommending to deal with them!

Updated on 09/06/2022: Bell techs were suppose to come today from 8am-5pm so I called Bell this morning at 8am to ask the ETA on when they will be here at. I was on the phone with them for over 1h and they said they came at 8:51am which is a lie because I was on the phone with bell the whole time. Bell would have heard my doorbell ring if they had come over. I asked the manager saying "since they were just here then bring them back to prove me wrong and she said they are unable to do that. You want to know why? BECAUSE THEY WERE NEVER HERE! This is the second time they this happens. I can't tolerate all these lies. Very unprofessional.

Bought home internet wifi for my cottage in PEI. They have to use cell towers. They promise 25mbs download and 5mbs upload. Doesn’t come anywhere close and is often not working at all. The customer service and tech support is pathetic. They have no timeline on a fix but insist I still pay for the service.

Atrocious customer service & downright rude, too. Left us waiting for technician three times & they never bothered to call or show at all! Terrible way to do business & they had the nerve to bill us for services we never received! Go Telus instead!!!

Hi, I spoke to Jam, the supervisor today, he told me on phone that Bell sent cheque of $69.31 on June 19, 2022 and got returned on July 17, 2022 due to bell didn’t have my full address information. Now you are telling me you mailed cheque on July 17, 2022. It is confused me again. Why you sent again without the right information on the same day? I don’t believe bell has such efficiency. I have been waiting for my refund cheque over two and half months. I phoned couple times to update my completed mailing address. All I got is your over promise and false information again and again. I am going to share this horrible experience on the Google review and bell website and will try to contact some TV stations to disclose your poor customer service skills and attitude. I have all the details of conversation time, date. And representative/supervisor name as well.

I bought a sim card with internet as I needed it during my 2 week trip in Canada. After I made a top-up with more data something went wrong and the new data that I had bought was not working at all. So I called customer service several times and was sent to their technical department who would fix the problem within 2-3 days and told me that I would get a refund if they couldn't fix the problem. After a week nothing had happened so called them back as the internet still didn't work. I therefore asked for a refund of $60 for internet that I had purchased and was not working. They refused to give a refund and said their system didn't allow a refund, and that it was nothing they could do, not even give us a new sim card.

No comment!! Please help us better because it's important to keep your customers in priority especially if the cx declares emergency they have to understand the situation. And they have to do something quickly.

Bell's online account is badly designed and they never provide instructions on how to use their online account for billing. They never notify you that different service are using different account. You will also never see account number of service until you received a bill. Even worse, if you received a bill from the service that you did not link to your online account, you cannot see that bill at all. You cannot see that bill even you clicked the link in the email contain that bill. It seems that bell is deliberately create difficulties in your bill payment so that they can charge all the promotions and interest and earned money on that.

My wife and I both work from home and recently moved to a rural area. We were told Bell internet was high speed and that was a lie. What’s worse is that twice in the last week they have made errors and shut off our internet TWICE. The last time was in the middle of a work day and it was because they “made a mistake.” Even worse, to correct this mistake takes up to 24 hours!!!! They can stop your service with a click of a button but can’t turn it back on for 24 hours?!?!? Unacceptable. For the price they charge, they should offer better service. Plus their customer service people are rude and incompetent. If I could give them less than 1 star I would. As soon as we change service providers I will never buy or pay for another Bell service as long as I live. Just the worst company EVER!!!!

We were moving in our new house on May 31, so, to avoid weeks of no internet, I phoned Bell to make an appointment on May 11, June 2 was the hook up date I was given. The 2nd came and went, so on the 3rd I called to see what had happened, only to find there was an issue with the address (which had already been identified, addressed, and "fixed" on the original call), and my hook up date was moved to the 14th, no email, no phone call, nothing from bell whatsoever, and would have known nothing unless I called, spent 3 hours talking to 10 different people, with zero satisfaction, and that's how many stars I'd give 'em if it were possible, bell is the only game in town up here where I live, and they act accordingly, very poor service, just not good enough in my books!!!

Horrible. DO NOT SIGN UP WITH BELL!!!! EVER. Go to Rogers. Or anyone else. I was new to Canada. Signed up for an $84 per month internet, phone and TV package for 12 months. A couple months later was being charged $290 per month. 5 months in, was charged $750 for one month. When I phoned them (3 times for two hours at a time) to ask what was happening, just got transferred from person to person. So I never figured out what was wrong. Then got told that my TV somehow got cancelled, so the whole $84 p/m fell apart and I'd been paying for TV, Internet and phone separately. But nobody at Bell had informed me. And now I had $1371 bill to pay, for no reason that had been communicated.

I took prepaid mobile service in Canada but it has very unethical way of handling operations. Plans are not for client benefits but only for the company to make money. I will never take up Bell services again.

My family is super frustrated with this company. We had been (internet, TV & 4 mobile) clients for over 25 years. After much frustration, we left Bell. Years later, we decided to give them another chance in the internet and TV area, and what a mistake. In a nutshell, they are so abusive in their lack of customer service. We live in Montreal, and have been incredibly unsatisfied. The latest woe is 4 days in a row where we stay at home waiting for the technician to fix an outdoor cut wire, and no one shows up. We are done with Bell. If you value your health and your blood pressure, do yourself a favour. Don’t touch any of Bell offering. Good luck.

Bell Canada had service interruptions 2 days ago. 48 hrs later I am still without tv and receiver service. As I couldn’t get thru to any customer service agents because of their overloaded system, I did a remote inquiry. After several hours trying to correct the problem they said they would need to send out a technician. Technicians were a no show. Don’t believe the online service when they say you have an appt book with a service technician, there was no record of it. I even have a record of the conversation transcript but they were not interested in it. The Bell remote system is a sham

I had nothing but stupid excuses from tech support. Telling us we have too many devices connected. LOL. 5 computers is too much? We had a tech over 3 times. Internet was cutting 5 times a day. We decided to switch to Videotron and since never had 1 problem.

Since installing Bell what a nightmare, no internet constantly. I hired the Geek Squad to install all my smart TV'S because Bell told me that the technicians don't have to connect the TV'S and now I hired the Geek Squad back to install this I provided in the image so that I can get internet throughout my small 1200 square foot home. They even left a hole from the outside of my home and they won't come out to caulk it. Very disappointed in Bell.

I was on plan for 6gb data. Been following up with their CS for weeks regarding an upgrade with no response. Decided to cancel my plan altogether. To my surprise, they issued $10 refund on the remaining days I had, but prorated my data consumption and charged me $100 which they capped at $50 for over the limit usage. How ethical is this? Why refund me then? I was happy to pay the full $800+ to cancel everything and be done. They offered to waive the extra charge if I go back to them, since I always paid on time and never exceeded my usage. Now you know if you didn’t like me!

They charged me twice, after waiting for a long time on the phone I had to deal with The most rude person I’ve ever talked, very unprofessional. She didn’t even want to give me the refund and was pushing on it, and then decided to give me a cheque within 30 days. How come? You take the money twice automatically but you can’t give me the refund back electronically? That’s insane. It sucks. Very disappointed and unsatisfied with her phone attitude. You need to train your staff about courtesy and professionalism and respectful. I can’t wait to leave them. And the reception has been a bad experience as well.

I have been two years with Bell after switching from Fido, as Bell was offering a very attractive new phone discounts. I regret my decision, as the experience was very bad from the beginning. For example, requesting to place a deposit to call long distance, after many call and arguments, they have decided to waive the deposit. I have never heard of this practice before. The list goes on. I would think twice before joining Bell.

Unfortunately our service with Bell Aliant has been very poor since our first connection. This is our first experience with Bell as we have been with Eastlink prior. Bell has proven to be an unethical company that focuses more on money than quality and customer service. We have not had consistent, reliable internet connection since first signing with Bell. You can see from our call notes that we have called multiple times for poor quality, little to no internet, tech support etc. There has been a time where tech was supposed to come to our home and months later no visit.

The most rude I’ve ever talk to and very unprofessional. That guy in your fraud department Bell Mobility kept interrupting and talking while I’m talking, very rude. No manners at all by hanging up the phone. Very disappointed and unsatisfied with his phone attitude. You need to train your staff about courtesy and professionalism and respectful. No wonder you’re losing customers.

Since I got Bell I have had nothing but problems. The satellite goes down all the time even on a sunny day. The technician that installed it left a mess. Pieces of wire that the cut on my floor. I did see the one under the table but my dog did Outside. They didn't pick up the old pieces of the dish. Just left it on the ground. A month later they had to come back to fix my service. It was an outside wire that they didn't tighten right at. It rotted away. They tried to charge me 75:00 for their mistake. Well I still have problems with it and have to call every month to six weeks for them to fix it. They will call you and tell you that your account is pass due when you have paid it then when I said that I have paid it they blame you and get nasty on the phone with you. I refuse to send them any more money until they found my two payments.

I signed up for Bell Mobility in February 2022 and when I signed up I was told my cell plan came with Crave. However, I never received log in info for Crave and when I called to ask about it the rep I spoke to told me to try logging in using myBell account. I tried multiple times with zero success. I just called again today and got a more knowledgeable rep who told me that the plan I signed up for is not eligible for free Crave. I would have to increase my plan by another $15, which would equate to paying for Crave anyway. This is shameful and I'm going with a different provider.

I went traveling, female, on my own. Bell offers a travel package that is no deal and is zoned to what country you’re in and have to change it every time you travel. All of a sudden I had no service in the middle of nowhere. They said I owe another 80$ and my time hadn’t run out yet.. This is not ideal at all for traveling. It’s a rip off and extremely dangerous for girls traveling. Better to get a local burner phone for 5 dollars instead of 160$ plus my regular monthly billing… sick sick sick.

IF I COULD GIVE 0 STARS I WOULD!!! Don’t buy phone on deals, they guide very wrongly and add so many charges when finish the deal, I last was predicted nearly $700 which I confirmed from Bell store, they sent me near about $1700 and add unexpected charges. I had a unlimited plan and they sent me $3600 bill in oct month, made a concern that I used over data, I have questions to Bell, which I got not proper Ans still. If I have unlimited data, how you can make a concern that I used overdata. What the nonsense, and they my every day 3 to 4 hours in oct months, because they always transfer the call with different departments, and try to confuse. After struggling I got $ 2600 and they cheat with maximum $700 in oct month and $1000 when I finish the with my friend during last payment so please stop the fraud, and respect your customer, now I move my service in rogers and friend also. Thanks.

Unfortunately, this company is terrible. I work with a church that had Bell services for a long time. When I came to the church it was very difficult for me to be put on the account as an "approved" person to make changes to the account. After going through all that, 5 years later, we needed to cancel services that had become too expensive during COVID and we needed to make changes. First, I was told that I couldn't make changes or cancellations because I was not on the account, even though 5 years prior I had filled out all the paperwork to be on the account and had made changes in those years. Then when they finally did find my name on the account, they informed me that we had an automatically renewing contract and refused to work with us, as a non-profit, to find ways to lessen the fees associated with contract termination. Very unprofessional in their behaviour, customer rep consistently cut me off or talked over me.

I had come across some unforeseen circumstances and had to make payment arrangements. I then did this and agreed upon. I made my first payment and they cut off my service and said I need to pay the reminder now If I want to restore the service. I mentioned I made arrangements that the reminder would be paid next week. They said that there's nothing they can do and will not restore it even with the urgency of needing my phone for login into my schooling for authentication purposes (so missing my deadlines of assignments), my fiancé stuck in Toronto because he now could not call me to let me know where he is to come get him and had no money on him for transportation (still unsure where he is) and emergency calls that could happen from my son's daycare. They do not care about their customers at all. In times of need, I have been with them for over 2 years and only experienced lies and false agreements. I would rate a 0 if I could.

I have nothing more to say than the title - I had decided not to use/install the SIM card they gave me, which meant not calling in to set up the line or activate the sim and they burned me. Actively looking to switch all services off of them. The agent had the nerve to ask me if I wanted to pay the $200 and have someone else use the SIM card to keep the line running - “why yes I would like to pay you 200 so that I can give the sim to someone who can pay you more money…”. Didn’t care about me and all I can do now is switch everything I have off of them.

I was never informed or told I was not able that there would be a 800 charge to cancel the phone. Service provider only tried to lengthen the time so it would cost more to leave. Miss an easy cancellation opportunity.

IF I COULD GIVE 0 STARS I WOULD!!! Please read: I tried to put an order in as a new customer - moving all of my services from Rogers (Internet, TV, Home Phone, 3 Mobility lines)... Not only was I on the line for 2 HOURS on Friday to set it all up but then when the rep and I agreed to finish the order on Saturday, I had to be on the line with him for another HOUR! We agreed on a plan and the rep was supposed to call me at 4 pm to put the order through - and guess what, I got ghosted. No call, nothing! So frustrating!!! To make matters worse, when I called in the next day to follow up, no one could track my order/the plans that we agreed on was completely lost!!! I had to spend 3 HOURS talking to a new sales rep to put an order in! It was insane! So... at this point, 5 HOURS of my life is gone.

This establishment provides amazing wifi BUT They lack greatly in various ways such as professionalism, respectful communication & effort. I think that although Bell Canada can be accommodating I do believe there are rough patches that they face on the job but they should always be more considerate.

Yesterday I had a Bell Canada internet technician to install the internet services in a condo building. After installed the modem in the room, the guy could not complete the job because he said there was something wrong before the modem. He had to check the line or relevant equipment at the top floor of the building, but the building office was closed on Sunday. He promised to come back or somebody else would come back today to fix it when the office was open in the morning. But noooobody showed for the job! This is for Queens University student to study online that relies on the internet service critically. After I called back to follow up the issue, they told me they need to set up another appointment on 3 days later! Very disappoint disappointed!

Here are few tips for the people who are going for Bell especially new immigrants, NEVER EVER GO FOR BELL. Worst customer service, just after your money, you will get charged over $200 even if you ask for billing history. No warnings for remaining data. You will get to know only once you have hundred of dollars over in billing. If you try to ask them about the situation their agents walk away or try to blackmail you like it will be on your credit history, you will be defaulter blahh blahh. I've paid over $1200 once I was new in Canada and that time I was hardly making $1100/month. Still remember that month how I survived financially. I was dying waiting to complete my term and switch to some other connection, after my term I still overcharged for 4 months, I asked them to send me the billing, and I was charged over $200 for that whether it was available online and no one told me about that.

Bell installed bundle package TV and Internet. Well I never got TV for 2 months and when I did get it they started overcharging by 20 bucks a months. 5 phone call and two months later and they are still failing to honor the contract. A nightmare of a company to deal with

I had previously used Rogers for my internet and phone service but the condo I had moved into only allowed me to use the services from Bell. Overall the service was good until I cancelled and returned the box with Canada Post. I received four phone calls from Bell since I returned the box accusing me of not returning it even after I provided my tracking number. Each person who phoned me told me to not pay the 200 something dollars they were trying to charge me. Today I was at work and received ANOTHER phone call in which I told the gentleman I could not talk at this moment. He then told me if I didn't speak with him he was my last phone call before creditors would come after me.

I called into Bell to see if I could get a better rate plan, since the company I work for has been with bell for a very long time and I have 5 active lines at bell. I was treated terribly, and the rep I was connected to refused to connect me to their supervisor or the locality department. All they offered was 55 dollars for 10gb. Whereas there were providers with appealing deals. As a client of bells I believe we deserve better.

They change your payment without any notification, bad customer services and very bad experience I had with them, I won't repeat the service with them ever never. I asked for my cancellation fees. They told me 570$ then when I did the cancellation they make it 1344 $. I called for payment arrangement and they kept on the line for hour and each department transfer you to another one and they don't listen to the request. Worst Experience ever.

To anyone reading this Avoid bell and their scams/hidden fees. Was on a phone with the most rude costumer service guy. His name was **. Had to cancel 3 lines I was overpaying. My contract ended and at the end they don't let you keep your phones. You still have to pay 300 per phone and your line fees would be the same. I tried to ask then why was I on contract for 3 years and overpaid for my plan now my contract is done my plan can't change, and yet you want me to pay 300 per phone if we want to keep the phone? I never had to pay anything after our contracts were done. Not sure who does their trainings but have never had a higher authority be as rude as Bell's. We've had phones with Rogers, Telus for years. By far their customer service is the best and would be glad to go back to them anytime now.

I had existing Internet connection and Bell customers services promised that they would give 10$ discount monthly on my internet bill if I signup for Bell Mobility. I transferred my two mobile service to Bell. When I receive the bill this month the 10$ monthly discount is not applied to my internet bill. When I called they seem not honoring the promise they made.

They owe me $ after cancelling an account and every time I call I get the runaround. The same guy has answered the phone all 3 times today and he keeps changing his 'name'.... His voice is obviously the exact same and he is terribly rude and disrespectful. He puts me on hold constantly and was laughing and talking to someone at one point not realizing that I was on the phone. I asked to complete a survey and was denied. I asked several times for a manager and was told there was none.... Where is all of my money going? HORRIBLE COMPANY - AVOID BELL!

I got 4 lines for my business in April 2021, within a week we found out that there are issue for reception in my whole area and house, complain to the department and they figure out that there is no tower in my area, so I want to return their services but they says pay for all 4 phones tabs and they can’t return these cause it took them to figure out more than a month that there is no tower in the area. I filled a complained to CRTC and after 2 months they get back to me and conclude that that can’t do anything about my issue even though they accept that I have an issue but according to them there is some grey areas. I tried to approach to the executive office and corresponded several personnel but no one so far seriously handle the problem.

This company is a complete rip off. Not to mention when you try to close out your services its like a bad break up and they start stalking you. I literally spent over 7.5 hrs. From 9:30am - after 4pm trying to port my number to a different provider. I was bounced from department to department and on numerous occasions the line was disconnected and I'd have to call back and start again. One of the reps from the "loyalty department " started to Interrogate me about my finances and how much I was going to pay with my current provider. Then offered me services for the same price but didn't have all that I needed. When I tried to decline she began to slander the other service provider. The whole ordeal was terrifying and uncomfortable.

Bell Canada are Thieves. I had one of the unlimited internet packages when I would get my bill it would not be for the agreed upon amount there would be huge charges with no explanation. I would call asking why my unlimited internet was twice the price and ask for a breakdown of my bill. Bell would mail me an amount owing statement with no breakdown. Each time I asked when I told them to send me a proper breakdown or cancel my account they put the mystery amounts in as "usage fees" adding random charges to unlimited internet makes it not unlimited. They would threaten to send you to collections if you did not pay the random charged they would add to your bill.

Customer with Bell for one year (Home Internet): they are crazy expensive, their customer service is essentially fraud, and the service provided is not even good. Service Review: I lost Wifi connections for entire days sometimes (required tech visits to fix 3 times), modem took 30-40 minutes to reboot every time and that did not even help (even though I went through 3 different modems). So I ended up wasting lot of time every time on the phone with technicians who would keep rebooting the modem as they didn't believe me when I warned them (which is fair, but by the 4th time you'd expect they make some note in the file or something).

Moved from Bell to another service provider recently. When new sim was inserted to in the phone, it asked for PIN to unlock the phone. Called Bell. They gave me a number that was incorrect so after 3 attempts it blocked the pin. Now it's asking for SIM PUK pin. Called bell, I got transferred from one department to another and finally told me to call new service provider to get it. Called them. They told me to use the sim in another phone to see if it work and it did. I call Bell again. No one wanted to to listen to this and keep insisting that I call Telus my new Service provider that it's problem with SIM.

I ordered Bell fibre internet a month ago, and the nightmare started ever after. First of all, the fibre internet is not stable, I keep getting disconnected from online gaming, never had the issue with DSL internet in the past. Other than the service, I started receiving SPAM phone calls almost every day, they all claimed to be Bell Promotions, trying to get me to sign up for other bell services, even after I requested to REMOVE my name and stop calling me, THEY JUST WONT STOP. I HAD TO CHANGE MY PHONE NUMBER BECAUSE OF THE NON STOP SPAMMING PHONE CALLS.

They suspended my account without any notification via text, call or email. My line and my wife’s is completely cut off. No service at all. No way for me to call them as both are cut off. So I used the chat live on Bell App to communicate with them. They said they can’t help me as it's a different department who handles reconnection. I told them that my line is cut off and no way for me to call them. We are in a small town where all communications is limited. They said I need to call them as that's the only way to reconnect my line. I waited for my wife who just finished her 12 hours duty as nurse to wake up then I went out to find a phone. Btw, the chat lasted almost 1 hour without any positive results. Then when I got the chance to connect with them, of course long wait on the phone, then an agent transferred me to the dept who handles my problem.

Bell internet is a good internet but today is second day that I lose signal. Yesterday I called them and they did nothing about it and today same thing happened.. terrible customer service. I have been asking to cancel or change time for update channel or IP but they said that's not the issue and they don't fix my problem. Now I'm leaving my home to close with Rogers. Bell sucks

They overcharged me 50 dollars in 2018 based on no factual evidence. When I was in the middle of a dispute, they sent collection agents! They destroyed my credit score for a money I did not owe. I finally the $ 50 paid but they refused to fix the damage done. HORRIBLE customer service, quality and ethics. Steer clear from those SOBs

Find their service unreliable and poor. You're given different dates for service (technical support). They don't show accountability even when you prove it's their error. They don't offer compensation and when they finally give you compensation after a long discussion, they still claim no responsibility and claim "it's a courtesy". You don't get what you pay for and they are one of the most expensive for what they offer.

Poor service to small business as it relates to internet. Disconnected my internet without contacting me because the phone is on a separate account and wasn't paid. Not notified before disconnection was done. Because they have different accounts for each service, the phone service (which I don't use) was not paid and they did not call me to say that they were disconnecting the lines. When they disconnected the phone lines, they also disconnected the internet service which was has been paid in full and on time.

I will not recommend the service of Bell to anyone. They taunted us with their Student Service and Charged me a 400$ deposit falsely. Since it was a student account they couldn't find the money, even though I had my bank charges send over TWICE! It took them more than 5 weeks until I got charged back due to an internal error when they set up my account as a normal account first and upgraded it to an student account. I lost about 20+ hours on the phone and disputes with the Customer Service and the Bank. I also got a wrong advice before cancelling, resulting in another payment of 49$. They lost my modem return reference code and I got late charges, took another 2 month until the modem was found and got another bill of nearly 200$ for nothing. I would have saved money on every other service. Do not go to Bell!

I have been a customer ever since they started their service and they used to be great on service. Not anymore. They now want to charge to repair equipment you rent from them as if you own it. Why?? This equipment is theirs. I didn’t buy it and therefore if their equipment breaks they should repair or replace it at their expense. I pay $190 a month to rent their equipment and service but they want me to pay to repair their faulty equipment?? I don’t think so. Time to switch providers I guess.

I have been customer of Bell more than 7 years.. And they have been checking and reporting payments on my credit score for a while. Noticed when my bank check my credit to get a mortgage approval.. Unfortunately they are being more than 1 year doing me this reporting due payments already paid, good thing I have all in file, so I can take Them to court.. Careful guys with this big corporation like bell.. They are the reason so many people get financial problems, credit check, over payments, fees etc.. I am one of them.

I have been a Bell customer for 20+ years. Recently added a TV plan to lower my home internet and phone bill (strange but true). The 2 bills come from 2 entities Bell Canada and Bell Aliant. As if your phone bill wasn't confusing enough. Got several automated calls from "Bell" according to my call display. Each time nobody, not even a robot was on the other line. Just received a collections letter. Sorting it out now. Prices are high, communication is poor, we need more competition in this sector.

Cancelled Crave TV from Bell Media on the day it was to be renewed after trying it for a year. But I was charged for a full year and can not get a refund because I didn’t cancel before subscription renewal date. First, any other subscription notifies you when your renewal is coming, second most subscriptions allow you to cancel and be refunded from date of cancellation. The way Bell Media quietly renews and refuses to refund cancellations is theft. I was told I should have read my agreement. I was considering other Bell products for internet and phone but after this experience I can’t trust that they are an honest corporation to do business with. I will never give Bell Media my money again.

4 hours of getting tossed around agents who have no idea what they're talking about and just blatantly lied to with no resolution besides hanging up when I'm mid sentence or whole being transferred to a new agent.

My contract with Bell (biz phone and internet) expired in August 2021 which I remembered vaguely. My belief was that I will be notified of my service ending/terminating and that I had a choice of continuing to have service or disconnect. I called Bell on November 29/2021 and spoke with Victor aka Vincent as per supervisor Dave who called me later. Dave informed me that I am under contract with Bell that expires sometime in 2024 to which I do not agree. Dave said: it doesn't matter because by not replying to their email on June2/2021 I automatically agreed to 3 years contract with them which is 100% absurd.

Well my fiance has been a customer for roughly 15 years I'm under his account and our son's phone as well. That means nothing to Bell Mobility. I broke my phone end of July. My contract was over Oct.. I owed $450 to get out of rest of my contract and phone was paid off. I have paid the monthly protection fee every month. So with that protection plan almost full term of my phone was well over $400. When asked what it covered well definitely was not the screen apparently. I needed to send it away and it would be the cheapest $230 to fix it. Now the problem was trying to move at that time unexpectedly. I did not have extra money to do anything at that moment.

We used Bell phone with limited issues and hadn't needed any service support. When we added service to our system there was an error on their end that basically cancelled our phone line. Mistakes do happen BUT it was the lack of support for a mistake on their end that was frustrating. As a small business where people call to make appointments not having a phone is extremely problematic. In one month we had around a full week with no phone. We had to call frequently contact on social media, for anything to be done and even then it took a couple days. We changed our service and got stuck with a large contract cancellation bill for services that they were not providing us with and terrible customer care.

Well dunno what happened with Bell customer care solutions agents on phone...Pandemic must have gave them all attitude problems ..Called to suspend my son's phone and was expected to just be couple of minutes with them on phone just to do this but had to go through a longer screening process. Now the 4 digit pin is not enough. Have to answer a text message and wow just didn't want to be on phone 20 min cause I'm on vacations and the operator was very stern, not very nice and actually I ask to speak to a supervisor and she said she was one so I just said thanks and hung up and I called back and ask to speak to a supervisor and guess what? This other lady said she was a supervisor but had same attitude. No class at all. Just like a robot man. Have to consider changing company..

I am a student, and need wifi to study, I have applied for Bell services but they said we have to wait until a month without wifi, that is so unprofessional, and really stressful, I don't like the service or the customer service. I had to stay on hold for too long and moved from person to another person.

We have been a Bell Mobility client since 2015. We had to pay over $520+tax for a total of 9 GB of data overage and fees. I'm a mental health worker on a university corp EPP plan (6GB, 250 min, 3 yrs term at $62+). Bell did not send us any alerts, texts, warning of any kind about data overage. I did not get mailed invoices due to COVID lockdowns while we’re working remotely. They called us in June after 6 months of data overage started. Bell claims $50 for 1 GB of extra data is one of the lowest in the market and they even sent us a link to show their current rates! $50 for 1 GB of data might be OK 10 years ago but in 2021, it does not seem right. Many companies ask for a fraction of it for extra GB of data, if not they either eliminated overage charges or slow down the speed if there is excessive usage esp. during pandemic.

They don't give you the service they pay for. If you need a Bell plan outside of your country don't bother with bell, they will take your money and give you nothing. I was on 4 different phone calls to troubleshoot and nothing worked. The Bell US plan is not legit in my opinion, it's a scam based off of my experience.

If you want good customer service, go elsewhere! I only wish I could have put 0 stars for Bell's Customer/Billing Service! It won't that you matter that you have been good paying customer for years, what they say you owe, you owe even though you protest till your face is blue! They will cut your service at the drop of hat! It won't matter that it's just 2 days before Christmas & that 2 days later the start of a Mandatory Covid Lockdown! It won't matter either you have no form of communication & your family is worried because they can't contact you, this is no consequence to Bell or any other affiliated organization that I desperately asked for help from & got zero!

The monthly rate suddenly increased by $45! They claimed that my monthly credit has expired! I was never ever told there was a monthly credit! It was a flat rate with no commitment! Basically deceiving people to get them to buy the service!

Shame on you Bell executives. I try to find an email address of Mirko Bibic CEO of Bell Canada, or any Bell executive with no luck. Is this a secret or you do not want to have any contact with us customers??? Mirko ask your father or your mom about this, I'm sure they were very hard-working immigrants and they wouldn't like this????

I signed up for Bell's all-in-one plan including TV, internet, home phone and mobile. When the installer arrived to connect the system, he advised that the wireless TV would not work in our house. He was very professional and I thanked him for being honest and called Bell Canada immediately to cancel my entire order. I was told that THEIR SYSTEM could not cancel the mobile along with the other components and that I would have to call Bell Mobility to do that. (Curiously, they could accept an order for all at once but, not a cancellation.) I immediately called Bell Mobility to cancel the mobile service on February 10, 2021.

I was using Bell TV for 3 years. I called to cancel my service and returned my equipment as per their email instructions. Shortly after I received two confirmation emails indicating they received the equipment. Shortly after that I received a bill for $523.95 charging me for the equipment. I immediately called and spoke with the billing department and was assured my credit card would not be charged. Sure enough my next credit card statement showed a charge of $523.95. I called billing department again and was told that the only way I could get reimbursed is by a cheque which would need to be mailed to me and it would take two to three billing cycles. I was also informed it was because I was on preauthorized payments. Now I’m left to pay out of pocket and wait for who knows how long to get my money back. I DO NOT recommend bell to anyone.

i had my Bell TV for several months now and called a week ago to ask information about installing a second receiver, inquiring if I qualified for a second receiver at no cost. I was informed that I would have to purchase the receiver at $199 or $10 for 60 month, so I said, "No thanks, thanks for your time." Then I receive a Emails and phone calls stating the installer is coming on the following Saturday to do the install, so I call back to cancel and explain I was just inquiring not once but all four days as they are still calling me telling me they are coming over after cancelling and they don't even know if anyone would be here, now I am at the point where I do not have time to call them everyday. So if the guy shows up then he can remover this bell tv as it's becoming a real pain.

I’ve had spam and scam issues with Bell and though that’s not their fault, they never returned my calls when they told me someone would call to resolve the issue. Somehow, I got a 130.00 extra bill today and they told me that my services were increased due to my having gone over the GB rate. Well, I rarely use internet and one of my TV’s died a couple weeks ago so I have no idea what they are talking about. I was never made aware that I had a limit and that there would then be fees if I went over that.. I don’t use Netflix or download any files so I not sure what they are talking about but will have to deal with this, again. My usual bill is 180.00 for slowest internet and BELL TV services. I think that is a lot of money and could get that for much less if I were in the US, where I spent most of my life.

This is for all small business holders. I have 2 Business phone lines with Bell - 2-year contract. The first year the network was good and then toward the end of my contract, I noticed drop calls and calls going directly to my VM. Initially, I did not think of it much. But when I started losing business I immediately called Bell. Here's how the grandfather company works. CS immediately registers the issue and informs the Tech team will reach you soon. They never reach you. They just close the ticket and this has happened on multiple occasions. Anyone familiar with call centers. This is what they do to achieve your SLA. So they just close the account and do not call you EVER.

Where do I even start? Accusing me of stealing a loaner phone that I dropped off and charging me $500 for it (even though it was only worth $200)? Cancelling services without my authorization? Refusing to port my number after I left them? Continuing to try and bill me after I’ve already left? Leaving me on hold for 2 hours only to hang up on me without ever uttering a word? Pick literally ANY other provider. As someone who has used most of the ones available in Canada, I can say with absolute certainty that getting into a contract with Bell is a horrible idea.

Upgraded to a new cellular phone January 2021. Signed contract for 17.75 a month. Upgraded at Wal-Mart. Wal-Mart rep phones me after I'm home, says they can't honour the price they've made a mistake. I said too bad. Contract is signed. Get the first bill from Bell, now 27.75 a month for device. They won't honour the contract. Absolutely horrible treatment for 12 years of loyalty. Koodo gets my business next time around.

My internet went down couple of days ago and I contacted Bell numerous times and my first response was it will be fixed at the end of the day. With my second call it extended itself to tomorrow and with my third call it extended itself to one week. Giving the circumstances that I'm in WFH is a crucial thing for my household since going to office is not an option and my workplace is expecting me to deliver my work ASAP and Bell gave me a response of it's an OUTAGE which is weird because my friends who is living in the same building using the same provider and same fiber internet is doing all right. I liked their service but with one issue my review of Bell is totally changed. Let me add to they are not even promising that it will be even in a week.

I’ve had nothing but trouble with the tv package. First, their VIP2262 PVR receiver keeps freezing. Switched it out and still doesn’t work. Has numerous tickets opened up and still problem not resolved. Sadly I’m stuck with a three year contract. Tried to switch to residential service but cost much higher. They would not exchange same package at same price.

For anyone is considering going with Bell Stay away from this company! You sign a contract expecting them on giving you a good service, All you get is headaches. Big waste of money! Do your research before considering them! Contact CCTS complaints. Definitely a big help!

Take a look at Bell's rating on TrustPilot, it has a 1.2 rating and that's what it should be here too. I wish I could give this a 0 star because HOLY COW. Don't get home internet with Bell. I have to spend like 30 minutes on the phone with them everyday just to get my internet back on. In the call they make me run some speed tests (which I get 90% less than what I pay for) and then boom they fix something on their end. I wish the thing I pay for can just work. In the last month, I've called them 2 times every week. I've had better experience with Rogers, but if there's any recommendations, let us all know. Please.

I have a fibre op bundle, TV, Phone and Internet. Bell Aliant sucks you in for a "fixed" price be it a year or two or three; and then an increase occurs during the year, usually $10.00 or sometimes more often. Fine print (very fine) states that Bell Aliant can raise prices if... (pick a reason). At the end of the contract, when advising them about one's intention shop elsewhere, lo and behold prices drop to get you to sign another one, two or three "fixed price". Mind, the other main provider is very similar.

Since November 1, 2020 I am on a $75.00 month to month plan with Bell Mobility as I supply my own phone. When I signed up for this plan, I am offered a discount of $5.00 per month for 12 months so I will pay $70.00 + HST each month. About 2 months ago, I get a notice from Bell that my monthly rate is going up by $5.00 per month so now I will have to pay $75.00 per month plus HST. Bell is notorious for pulling off these surprise increases. Needless to say, I am pissed off so I call them and complain & I am basically told that that there is nothing they can do. Eventually they put me on a shared data plan for $75.00 per month + HST but no $5.00 discount per month.

I was tricked into taking a Galaxy Tablet. Told it was free as part of a promotion then seen charges on my bill showing I was paying monthly fees for it. I called to cancel services and explained what happened. The representative kept trying to avoid canceling service. I told her I didn't want to be with a company that tricks customers into products they don't want. I explained I would rather pay out remainder of the contract than stick with them. Representative turned off services and hung up on me. May 25th 2021.

Internet was not so bad, but their client service is horrible. I tried to cancel my internet service, called them, got confirmation that it will be cancelled on Mar 31. On Apr 15 I got a call, they said my service is still active, and I have to pay for 1 more month. Hate them for that.

This is nothing new with Bell Canada. Years ago I got a bill from them telling me that I owed them about $1500. I called them to dispute the bill but was told that I was billed for a breach in a contract. So I responded by saying that I didn't have a contract with them. They told me that sometime back that I agreed to a contract so I asked how was that possible since I never signed anything and I was a loyal customer for decades. They asked me if I remember receiving a phone call asking me if I would like to save money on my bill? I told them I didn't remember any call but even if I did how is that a contract?

I can't deny that Bell provide great service and never have a problem with bell service but when it comes to customer service it sucks!!! They usually transfer your to call to different department and they keep transferring. I called Bell and CSR transfer my call to port department then they transfer to sales department then BNS department then again port/sales/BNS. I talked to each department at least 4 times and what's the resolution.... NOTHING.

You will continue to pay for your phone long after it's been paid. They will take the payments from you as 100% profit forever. They will penalize you on this amount if you are late... on monies you don't owe. A complete corrupt system void of proper, ethical action. Hiding behind literature and jargon. You will continue to pay for the phone long after your bill has been paid. They will continue to collect your payments until you realize what's happened. They are not responsible to stop collecting your payments until you tell them that you have paid in full. We are not supposed to have a mind that can process on all fronts. We focus to the best of our abilities on what we deem necessary to survive. We hope that our government institutions will keep rules in place for a just society to raise our children in.

This company is worst than the biggest thief in Canada. Please do take their product or services. I have lost a lot of money and time when I canceled their services. I called many times, every time I was promised that someone will contact me in few hours, till date no one has called me back. Appreciate it if someone advises me, how I can make them accountable and punish them for their unethical business practice. I want to take them to court. Thanks.

I bought an iPhoneXR from Bell 2 years ago under a 2 years plan. I paid $450 in security deposit which the representative said will be credited to my account once I end the contract. I confirmed it 2 months ago while chatting with an agent again, who told me that I have a remaining balance of $150, once I pay that I will get the $450 security deposit back as a credit to my account and I may use that credit pay the future bills. I decided to hold on and continue with the contact. Today I got to know that only $72 was the outstanding balance so I thought let’s pay it and end the contract but the agent told me in order to get access to my deposit I will have to make 6 consecutive bill payments without getting late. Which is ridiculous, even if I pay the rest of the amount and end the contract, I still can’t use that money? What If I do not wish to continue getting service from Bell after I end the contract?

If there is one word to describe this company, it would be unprofessional. I am totally ready to take legal action with the lawyer I have contacted to proceed with suing the company for the act of fraud. Before I justify the reasoning behind my review, I would first like to explain to you my initial phone plan. For almost three years I paid about $150 a month for 20gb of data shared amongst three phones, and unlimited Canada calling and texting. However about three months ago (December 2020) I called Bell customer service and asked them if they had any promotions for the newly released Iphone 12 pro max. This is because I was looking for a new phone to replace my older Iphone 6.

Everything with them is a problem. Nobody can really help me. When I call they transfer me from one place to another. Everything is extremely slow for whatever reason. I have had to wait on the line for hours. Bell is the worst company I have worked with. I regret very much for having chosen them for my internet office and unfortunately I am trapped with a stupid contract, because otherwise I would have already soothed that crap of service. Besides that they offered me a service that they cannot give me and they continue to charge me the same.

Bell sold me a $70 fibe 50 bundle for a year and I received a confusing quote but the agent explained me that it is still $70 for a year.. When I got the 1st bill it was $112. When checked via chat they told me it will be $70 from next bill...but now they say it will be $112 because I signed up for it quoting the initial quote. Looks like a trap for new customers so please ask for proper statement saying what the final amount you need to pay and don't blindly believe in their quote breakup. Trust me. It is tricky and confusing. Though the quality of internet is good I lost the trust in the brand! I recommend Bell to another person and now he too got into same situation. So beware!

When I visited Bell-kiosk (3625 Shaganappi Trail NW Level 1 Calgary, AB, T3A 0E2) to change my previous Komodo mobile to Bell mobility phone because I will be working in Northwest Territories from next month. A Sales Consultant (**) helped & guided me to select a proper phone & a relating plan. Also she transferred all the data from my old phone to my new Bell phone. She was remarkably patient and offered me a very kind service. I would like to suggest this Bell shop to many people. Also I'd like to recommend Bell Mobility to many people because it's working even in Northwest Territories, Yukon & Nunavut. Thank you Bell and Thank you **. Cheers!!!

In the period of exactly one month I was charged $132.71 for a supposedly "$15/month prepaid plan." They told me it was because I had made several calls internationally (to Idaho) which was outside of my plan and my credit card was set up for automatic top ups (which I was not aware of). Zero reimbursements, zero understanding. Thieving, cheating, nasty company. Do not trust.

I have had MTS (now Bell) for 25 years or more. 4 cellulars, home phone, internet. March 2020 had to drop internet as we were paying for high speed service after several tests, still getting dial up service -couldn't do with 3 children with remote learning. They advised they would give us a $10 discount. Didn't work. September 2020 called and spoke to them as needed another cellular. MTS/Bell advised I would get the 'bundle package' back if I got another service.

If you don't have time to monitor your bills each month, and call BELL for at least 1 hour each time to make sure you're paying what you're committed to. Forget it they are going to steal you at the end of $ 5 and $ 20 without you realizing it. Do not trust their system and especially the salesperson in the store who hides a lot of things from you on the so-called 2-year discounts. They don't tell you that an $ 8 expires in a year, or that a $ 15 expires in three months. He sings to you you pay that for 2 years. This is very wrong.

Ever since I moved to Canada last July 2020, I have been using Bell prepaid connection with auto top up feature. Since last couple of weeks I'm facing serious trouble with the cellular data connectivity and the manner in which the customer service agent look at the issue is pathetic. Each time when you connect with an agent, they will come up with a crap reason either by saying my data usage has exceeded or sometimes saying there is some issue with my phone and when I confront that my spare sim with data is working fine they changed their statement and told my sim card is damaged and upon advising I even went to one of the bell store in the mid of this lockdown and once that also didnt work when I contacted the customer service they came up with a new reason that is more ridiculous that my data usage is over and they can see I have consumed my entire data of 1 GB at 4.am of the subsequent day of my recharge day.

Wow, I absolutely love Bell! I recently signed up. They have been a pleasure to deal with on the phone. Especially a care specialist named Kian! I got a great package for internet and tv services. The technician who set it up was great. So far, from top to bottom, the service has been top-notch, the price great, and the quality very high. I strongly recommend Bell! I had a bad experience with my previous internet provider, but if things continue smoothly with Bell, they can expect me as a loyal customer for a long time. Go Bell!