Bell Canada Reviews

Don't choose this company Bell! I chose and regretted it. I bought a Samsung watch in the official store and it turned out that Bell does not connect the watch if you did not buy it from them. I had to pay $ 140 to switch back to another company! Deal with professionals, so as not to pay with your money later.

Canadian con artists. Cancel their service and continue to receive bills. Deliberately done to frustrate consumers. Take them to small claims court and don't back off. Add $200 to your claim for inconvenience.

This company is by far the worst cellular company there is to deal with. They make paying bills difficult, zero customer service! I left them, went to Roger’s, I’ve been extremely happy except for the constant Bell solicitation calls!!!

I am a loyal client. Suspended TV for 6 months and was not notified of the turn back on date. Full charges 163.45 for 1 month of telephone that I was not even aware I had. No email to advise, no warnings until Bell used my CC to pay the bill in full. I had to drop Bell for terrible cell phone service. Just had to change my modem because my high speed internet would not download Google search pages and now they will not even apply my paid amount to my internet service of which I will be finding a new provider for Internet and TV. What a rip off. Loyal as long they get my money. They will do nothing to help this. Even asked that they give me TV for the time I actually paid for it and they told me they can't help me. How is this ok?

Last week I ordered Bell T.V. and 3 Fibe service. We had a few questions about porting over the previous owner's landline number (my partner's childhood phone number - her mom's house - Mom is now in a "long-term-care home"). From the get-go, it seemed like the CSRs were confused about porting a number, installing a new account, and other minor things. After talking to 3 different CSRs to get an answer that seemed to be a little more knowledgeable and logical about the situation we waited only a few days for the Tech (and he didn't call ahead which was promised) to show up. The 3 CSRs had jumbled the information and created a second job order. We didn't get Service that day... And I took a day off of work for nothing. The second appointment for installation was made and I was only given a timeframe for it after calling customer support and asking, again we were assured the Technician would call ahead.

I have dealt with Bell before but have never been as disappointed as I am today. I work with a wealth management firm and our internet and phone suddenly cut out. This is a very urgent and detrimental thing as we have client meetings and trades that need to be executed in a timely manner. I spoke to probably 10 phone reps, all of who insisted they could not locate our account despite me giving all the information that was used to locate my account last time I called. On top of that, I was repeatedly transferred between residential and business departments as they could not figure out which department our Internet service fell under. An hour on the phone yesterday and another 40 minutes today and I got nowhere, Internet is still down, and I have lost all faith in Bell.

Every single interaction made with a Bell associate has given me the impression that nobody really knows how to do their job. They all had something different to say. I went to bell to get internet, the guy sold me a student plan even though I’m not a student. My roommate is a student so we canceled my account and she made one, however I still had to pay for the first month of my account. The student plan I had initially wasn’t available anymore so we’re paying more now. When I called to cancel, the lady said, "Why don’t you just switch names on the account??" I had to explain to her that it takes months to switch names as a previous worker told me and she replied with “oh yeah”. Why am I explaining her own job to her?? I got a cancellation email for my account but never got another email with the shipping label to return the modem. Terrible company, I would switch to a different provider but Bell gets the best reception in my neighbourhood.

Very disappointed, been trying to resolve internet slow speeds for two years, countless hours on phone, modem replacements, technicians come several times, still the same then satellite tv service had channels dropped, was never notified, spent hours on phone, then they wanted send technicians for $75, not a chance overpaying as it is, then they said I could get the channels back for $3, what a farce, it’s the worst company ever, looking for alternatives.

I complained so often due to terrible internet that I was told by Bell to remain with them rather than go to Sky Link and they would give me the highest speed of fibre for 6 months to 1 year at my current rate. Surprise! No, nope, nadda. Thank you for the regular rate that you have told me you can increase at your pleasure. Bell has no loyalty and very poor service.

Hi. This company is the biggest liars. Every 2 weeks nothing but lies. Trying to get their internet no More. This company should change their name to liars club cause they all and and are. Very dishonest company ever.

Super poor customer service. Was supposed to get a call back about two weeks ago, within 24-72 hours and I still haven’t received a phone call. I have had nothing but issues with my data being extremely slow. They say everything is good on their side, and I have a good plan. They got me to exchange the device and get a new SIM card so I can no longer return it and switch back to Virgin Mobile, who I had no problems at all with. I have a friend who’s with Bell and has no issues. I wrote them a complaint a week ago and have not heard anything back. Such poor customer service with no resolution. Only picked Bell as I have an EPP through work but would rather have never switched to bell. As soon as my plan is over I will no longer be a customer. I have wasted so much time and energy to get this fixed. It’s not worth it.

I am Bell customer for years.. guess 10 yrs now. Earlier they looted me on house internet by giving $30 deal then charged me $700.. unbelievable! Then kept my phone insurance going for 4 yrs. It should ended with 2 yrs contract.. Recently went to india, suspended my services, came back after 4 months. They were deducting whole amount and customer service told someone told me wrong info. It can't be suspended. Now, lost my phone, was told 1-3 business days to receive new device which never got. After 6 days upon investigating told me we told device will leave warehouse in 1-3 days.. totally unacceptable…omg never saw any business this worse.

I have been trying for two days to upgrade my tv receivers. I have been shuttled back and forth between customer service and customer rétention. My calls have been dropped, and I have received conflicting messages on costs. Totally frustrating experience.

I would give Bell Canada zero stars if it was an option. Horrible, horrible, horrible. We’ve been with them for years as they were the only provider in our area and their service gets worse and worse. Their prices are way too high, customer service is atrocious (long wait times, cannot understand the representative as they speak very low or sounds like there is an echo), you keep getting the runaround or getting transferred to another department. We had a technician here on Saturday September 28/2024 to upgrade our system. The Bell technician was unable to complete the download of fiber app on our TVs. The technician suggested my husband call Bell in order to obtain compensation for the unfinished install.

I want to start this by saying that I was a loyal Bell customer for many years. My cellular service was generally good and I didn't think I had many complaints. However, I discovered that Bell has been taking my money for years, not offering to upgrade me to a new phone (though I have a 10 year old phone), no offer to bundle services, offer me a new phone plan with preferred rates for my loyalty, etc. Nothing. I am so disheartened that Bell is increasingly offshoring their services and providing little to no value to their customers. I paid easily double what I should have been paying each and every month for at least four of those years. You can do better, Bell, and you should.

This is a horrible company to work with. I called today to complain that I feel overcharged by paying 120 dollars for phone and internet when everyone else is offering 50-60 dollars now for the same service. I spend 45 min with their loyalty department and got an offer to start paying $139 instead...When I asked how is this a good offer to loyal customers offering to pay even more when asked for a loyalty discount I got yelled back that this is what is in their system for me and I can leave if I am not happy. I happily left for a new company Carry Telecom and got just an incredible service and the pleasure of speaking with a live person.

Internet stopped working after exactly 1 year. Made an appointment to get it fixed which could only be done 2 days later and they lost my appointment. Had to make another appointment 3 days later. I’m out on internet and am very displeased.

As a retired Bell Manager I always cringe when having to call Bell. Two years ago I received my 1.5 g Internet on a promotion with Bell TV and Home Phone. Never used the Home Phone and rarely used Bell TV. Called September 29, 2024 to cancel Home Phone and Bell TV but not my internet service. Well it’s October 1, 2024 and my internet is disconnected. Called Escalations and they were able to get it back up and working. I asked if the order stated to have the internet disconnected and it did not! I asked if it has to be disconnected to remove Home Phone/Bell TV and he said no! So my feelings about Bell are correct and have been since 1975. Stay away from their promotions because they will always screw your order up! The name of the employee who mishandled the order is Mark and Employee ID is **. So be very careful with interactions with Bell.

A Bell employee allowed someone else to change our account without proper authorization. This was a scammer who was allowed to make changes to my phone number, take control of my phone and charge 100’s of thousands of dollars in charges to accounts I never created and to my credit cards! There was ZERO accountability from Bell for the disaster they caused in our world by having to report this to the police, Equifax, Transunion and all the involved creditors and banks! Worst experience of our life dealing with this mess! It could have all been avoided had Bell asked for secure PIN and/ or proper security questions before allowing a hacker to invade our lives!

HORRIBLE! Absolutely the worst phone company I have ever had the displeasure of dealing with. Network service is bad. Customer service is horrible and at the end of the day, they just want your money whether you are satisfied or not. I have wasted thousands of dollars using them as a provider. Steer clear for your own good. It's despicable that they are one of the big companies in Canada. We need better options than a heartless conglomerate who cares only about getting your money and not the service they provide.

I needed to increase my internet speed from 25 to 50 and requested a tech. The customer service reps were rude. I was also told I could cancel if I was unhappy. The third appointment I booked for the tech was between 12 and 5 p.m. He called me at 10 a.m. and said, "I was in your area." I told him I was not home until 11 a.m., so he cancelled my appointment even though I was home during the scheduled time. When I called again for the 4th time to say I was home and that my appointment was cancelled, I was on hold for over an hour and said "Yeah, no, you need to rebook." I am shocked that this is how they treat their paying customers.

We've been waiting one month to set up internet, first tech says wires shot. They need a cable guy. 2nd tech didn't show up. Third tech says we need a cable guy. I called Bell after each episode. They have no idea what's going on. They have none of their employees in check. Half the time they put me on hold for 15 min. Upon returning they ask the same bloody question. Not going anywhere and constantly scheduling appointments for the same damn result. Bell that fell! Dude it's called communication! Use it and you may reach 1.5 stars.

Turned off our internet with no warning or reason. Bills always paid on time. After talking to the third representative they said I didn't pay my bill. (Lie) then said they would charge me a reconnect fee. Then they told me 24 hours to reconnect. Nothing like being held hostage and lied to by your service provider which you always pay on time. Starlink is starting to look pretty good. Bell Aliant is complete GARBAGE!!

On September 14 I visited Wireless Wave in Dixie Outlet Mall as my son and I wanted to upgrade our phones. During the process I decided to switch my internet to Bell for a better price than I was receiving from Virgin. My Virgin internet was working fine, I just wanted to save some money. I was told the ‘technician’ would visit on Monday September 16. The day came and went and no technician visited, as well as Tuesday and Wednesday. The ‘technician’ from Bell finally arrived after a few phone calls on Friday. He spent 1.5 hours in total outside and inside my apartment and all he succeeded in doing is shutting off my Virgin internet, and leaving a foul smell in my apartment. He could not get the Bell working, even though they’re the same lines.

Bell has awful network issues in numerous places across Southern Ontario. They only “allow” compensation 2 times and then you have to pay for a broken service regardless of a failed network. Good if you are only in a city.

It took about 9 months to get the home phone long distance from Bell that was part of our package!! Bell’s company Distributel kept charging us for the long distance we used and it seemed that Bell didn’t care about fixing the issue because they were getting more money from us this way. They kept saying that it was Distributel's fault and vice versa. We finally called our credit card company and told them that we were not going to pay Distributel because we had canceled them many months before, in January or earlier. Mastercard was great in helping us. Finally after more calls to Bell they fixed the problem. They really didn’t care that we had wasted so much time on countless calls to them and Distributel which Bell owns. Worst customer service imaginable!!

Bell is horrible. They overcharge, overreact and give no time, and none of their employees can speak proper English. Save your money, time and patience and go to ABSOLUTELY ANY OTHER carrier (except roger’s. Lol they v expensive) and thank me later.

A few months back, I noticed my bill went up and that they removed the original credit I got for the internet. I had given them a call, and told them if I don’t get the original price I was paying, I would cancel my services with them. The agent who had helped me, said not to worry and that he would return it back to its original price. Fast forward a month, it went back up. This company’s agents just want to get the customers out of their hair and will be dishonest to do so. I was told I would receive the original price I was paying to stay with them but I guess they just wanted me to pay an extra month instead of leaving.

Bell allowed someone to gain access to my account and was able to defraud my accounts to the tune of thousands of dollars. They didn't contact me or do any of the verification steps to prove who was trying to access my account. They showed no remorse or took any responsibility for the breach of security. Spent 3 hours and had to talk to 3 different individuals who were of no use what so ever. Had to call back the next day to get an investigation started to which I have heard nothing back. Also had to go to a Bell Mobility store to get a new SIM card, which they charged me for, or wait 5 to 10 business days for them to mail me one. Totally unacceptable!

The Bell store in Sarcee Trail customer service is pathetic, will never go there again. Argued about phone return, did not know the rules in connection with returns. He had to phone a manager and still could not get it. Bell please train people to handle queries and what customer apathy is all about.... When it is time to change I will wave Bell goodbye....Bad experience....

On September 21st at approximately 1:30 PM, I had an interaction with an individual identifying as operator **, though I question whether this is her actual ID. The experience was profoundly unsatisfactory and reflects poorly on your organization. As a direct result, I will be discontinuing my services. Prior to this, I spent 1.5 hours being transferred between various departments, attempting to resolve an issue where a repair technician failed to attend a scheduled appointment, despite the fact that I had taken the day off to accommodate their visit.

Very bad service. Very rude. No respect so we did call Bell by through Vrs. Very easy communication. Deaf ASL sign Language so Bell hung up us all the time. That very rude hearing speak service that they have problem hearing.

Bell always overcharge the clients for different non-sense reasons. It’s too expensive. If you don’t look at your credit card transactions, they will overcharge on each bill and you never understands that. The poorest internet company in case of price, customer service, and honesty.

Bell is the worst internet company, the most irresponsible people. I got internet from bell 3 weeks ago and I have to call them everyday and wait on the line for an hour and they promise many things and do nothing. Even they don't respect the technician appointments they send and on the follow up they say there is no appointment scheduled. I wonder how their sister company Virgin is so good and caring. But Bell only spend the money on marketing activities and deceiving people to be their customers.

Worst network, hardly get connection. Especially when you're in sky train it's 0 network. Even at home there are time you don’t have connection. Made mistake moving from Roger’s to Bell. Even the customer service is bad. When you try calling no one answer and when you complain only answer is we are sorry to hear it. But they don’t do anything.

Worst service ever! Good luck getting to their customer care, I have spent approx 3-4 hours with them and I am still trying to get things resolved, I was on Freedom Mobile thinking going to Bell would be a good experience but I stand corrected!! This company never delivers on what it sells, now I will be spending Monday again on how get this service disconnected, attached is proof of service

We switched to Bell Mobility from Rogers as we were told that there were more towers where we live. We should have stayed with Rogers because we have very little to no service in our area. Call drops and not being able to hear us. It is a joke for what we pay a month for our services we can use.

I am actually giving this review to a staff by the name Michael **. He is a very great guy with good customer service and a good sense of humour. He helped me through the services that I need, also explained new offers to me. He is at Georgian Mall Barrie. I would recommend him anytime.

I have been a Bell customer for over 20 years. I recently upgraded my phone and was charged a $60 activation fee. I called and asked them to waive it considering have been a loyal customer. I was refused. I got the standard line that this is a valid charge. I told them I knew that but considering I have been a loyal customer who ALWAYS pays bills fully and on time I was hoping for them to show me some loyalty. It seems there is no loyalty on Bell's part. When I next upgrade I will definitely rethink using Bell again and likely move to a new provider.

I received a cold call offering Bell Canada cell phone services. This was fine, but after advising the caller that I was at work and didn't have time to speak right that moment, he just hung up on me... Certainly not a company I want to do business with.

I’ve been a Bell Mobility customer for over 5 years, and I can confidently say it’s been one of the most difficult companies to deal with. They are among the most expensive providers out there, and their phone plans offer little to no value. Their prices are significantly higher than competitors for similar, if not worse, quality. Not to mention, they hit you with overage charges whenever they can and refuse to find any common ground with their customers.

I have had a business internet line since April 2024. The speeds of upload are inconsistent and the customer service is the same. One rep says he can tweak the speed to the best and others say that the best. I am paying for 50/10 and get 50/3.58. It's ridiculous.

After a hour on the phone for the 21 time in a month I found out that Bell is just horrible. They put my address in wrong and didn't correct it for 2 months. I was given 150 dollar credit and a 50 dollar credit. Had 17 workers assure me the bill was corrected. That only took a month. Too late. I'm given 2 days or I'm cut off. Yet since day one with bell I was never sent a bill let alone info. Now I cant extend and I'm just done. I'm planning to leave honest comments all over to stop people from using this service. They WILL screw you around and make you pay for it. Fiber 4g internet was so slow and lagged. Never again will I do anything bell if this is how they treat/punish customers.

Good company overall, but will never upgrade online again. It says 3-5 days and it's almost been a week now and no phone. Hopefully it will come in by end of this week. Other than that service has been good.

Updated on 09/09/2024: Resolved by Bell.

I've been a customer to Bell for 7 years. If you are a new customer get your service for 2 year and then move with another company, they will increase your rate every month by 5 dollars. So you are better off changing to another company after the 2 year. The new customer will always pay half of what you as a loyal customer can pay. So be always the new customer.

My wife canceled the service and immediately send all products the next day. After a week she got a email saying there is a credit or $29.00 but will take 75 days to get the refund. If I had to pay $29 and took 75 to pay they will charge me interest, late payment even send to creditors

If I could rate them -100 I would, my service was down yesterday, I called and they would not give me an appointment until Friday, I asked to speak to a Supervisor and they waited until 9:05 and came back and told me no one was available because they are all done for the day, the customer service person asked if I had access to water because my postal code said I lived near water, I live in a Suburban city, anyways, after 2 hours with the technician he found an appointment and scheduled me between 12-5 on Thursday, it was confirmed with a text and a call that morning,

I spent a solid hour and a half on the phone with Bell getting set up for wireless service. I got the price, agreed to the term and book a date for the installation. I went and set the cancelation date with the company I was with. The next day I got a call from Bell telling me they were cancelling my installation as they could not hook my internet up at my location. Apparently the tower that services my area was full and they had no more ports left. I asked how I could have gone through the whole process to only find this out now after spending way too long on the phone with them the day before. They said the salesman does all the front end and then it goes to the back end to "see if they can do it." They then tried to sell me on DSL that has speeds slower than 1998 for more money! Horrible business. Horrible company.

Our home internet went down today. Bell was kind enough to send a technician. However, he was unable to fix the problem despite claiming the remote wire change would fix the problem. Not gonna say that the competition is any better. But at least Videotron bought the Montreal Alouettes, which is the reason why I will change to M. Péladeau.

I've been a customer with Bell for at least 20 years, over 6 months ago we had issues where the internet in our area went down and was down for several days, once restored my internet was much slower than it had ever been. I spoke with tech support on several occasions and they told me everything on their end was good and it must just be the area. Yesterday I had a tech solve the issue and it turned out my internet was set to 1/5 of the "max speed" I pay for. Today I decided to call and speak to a manager about being reimbursed for paying for the highest speed but getting way less for over 6 months, after back and forth for an hour the best they could do is 150 dollars but charge me 100 per month.

Waste of money and time over and over. If I had to do it over again would have stayed with android and avoided Bell and Apple. Ordered online new phone (mistake #1). Told item would arrive in 1-2 business days (2 weeks later finally received cell all because website didn’t tell me they were out of stock!). Would have been better off going physically into store.

Bell has the worst customer service I have ever had to deal with. I moved & was switching to mnsi.. They told me they would give me a better deal, which they did. When install came the guy put a hole in the middle of my laundry room and placed my modem on the hot water tank.. even though I asked to please not do that.. not only in an odd spot but my office is the next room over and due to him being lazy and end of day he said “this is only spot I can put it.” Mind you no wiring was in the house yet so that was not true. He then placed a new modem in there even though I told him I have mine already from the last house, he also charged me for extra cubes that I already had & said return them if you don’t need them. While this is true I could return, now I have to dig this up and bring to return and wait weeks for my “refund” hopefully. I have never dealt with such unprofessional people in my life.

Stole money from me and expected me to wait 6 hours on the phone to explain why I should get it back. Awful scam company. Do not use them. They have also diluted their marketed services so you're not even getting what you paid for.

Bell choose the right name Mobility, because I had to really run for 7 days, extreme mobility, just to return, as promised, the phone after two year plan and ended up that I had no success. The iPhone 13 was in impeccable condition, original box, not a scratch, but they want to grab an extra $400+ from you and hold you, so they put up a great show. It starts with return “choice”, at a Bell store in your city or online, they highly recommend in store as you get a “great experience and a chance to see new products". Aha!. So I dropped the phone, in perfect condition, in time to a local Bell Mobility store.

You sign. Contract will Bell to pay a certain amount. They will NOT honour that contract and charge you random fees to get you to pay extra that you never agreed to. This happens a lot with Bell. Beware. Scam company

I take Bell sim card after that I port my sim card to find but one of my number didn't get ported then I call bell customer service that I want to port my sim card. They said you will receive a SMS but I had never received that SMS so after that I used find number. But two months after I got mail from bell that said you need to pay 175 $ for the number which I was not using. Then I call customer service of bell. They said we cannot do anything. Disgusting and very disrespectful customer service of bell.

Talked to the rep and got everything sorted out, she was very friendly, patient and quick, should've called first before writing previous bad review.

I had a phone call of about half an hour with Bell's Loyalty agent Marianne (Employee **) on August 26th around 18h30 which resulted in order #** to cancel my services. I was calling to ask for Internet Fibe service's termination as I was getting hooked up with another Internet provider (a company owned by Bell, name starting with Eb...) the next morning. Obviously the agent tried to keep me with Bell, made me wait long minutes before coming back with an offer (not requested!), to either, stay at 500Mbps for more money than the competition (which is 39$ +tx at the time of writing this), switch to 1,0 Gbps speed for 60$ (it's 59$ at Eb..right now), or to lower my speed to 50Mbps if I wanted to pay less...50Mbps!! 10 times less speed than I'm used to/need to have!

My account was suspend due to my contract being up & which I owe a balance on my phone. But nowhere on the app or on my billing does it shows this, when I phone in, it a pending charge that not going to show up for two weeks. So I lost business today for a charge that is not due for a couple of weeks and nowhere on there does it mention this. I went to cancel department and sent back to account receivables twice and the back and forth was brutal. People saying different things. Was happy with Bell until this. If you're going to suspend someone service for a pending charge that hasn’t shown up on the customer end, that’s just not right.

I've received @10 promotional phone calls from Bell in the last 3 days. I've asked them to stop, I've told them to stop, I've told him they're harassing me. The phone calls keep coming. I don't know what my next step is going to be if they continue but I'm getting very upset.

The order for Fiber Internet at my cottage was purchased 30th of July. The original installation date was the 4th of August. The job was deemed as unsafe and therefore a bell contractor was hired to clear the lines for the installation to be done safely. The contractor should have been there on the 7th of August. They cancelled and rescheduled for the 14th of August. Since then I’ve tried to get an update on the final installation. August 17th they said “Please give us 24-48 hours as I am going to make a follow up on this.” No update. On August the 19th they said “we will escalate the issue with our Case Manager and they will contact you within 72 hours.” Haven’t heard anything. When I write they keep telling me that the “control centre needs to verify the situation to book the last installation.” This is getting ridiculous. It's been 3 weeks since the purchase was done..

Bell Canada decided, without informing us, that we had to have fibre optics since they were no longer using copper. So they cut off our service without warning. They will deny it but it’s true. We phoned Customer Service and they were completely unhelpful and had no idea what they were doing. They spoke in jargon which is fine if you work for Bell but confusing for the average person. A technician came to our home the following day. He was doing his job when he told us that Bell told him to stop because we had interfered with “the ticket” - which is impossible. So he just left. The following day another technician came and he seemed angry to be doing his job. He made a few rude and inappropriate comments. A few minutes after he left, everything crashed and we ended up phoning Customer Service again. After a lengthy, frustrating conversation the problem was fixed (for now).

Bell is not providing any more good services. Bell technician guy came to our basement to install their service and he disconnected my service and 3 people in the house need to stay without our work because working from home. And before bell escalation team told me they will take care of it and call me back but they did not called me at all and when I called them no one is taking responsibility for those 4days loss we have to take. Please never going to take this provider because they promise everything but not following that. Also without your mistake you have to pay for it so that means bell don’t care about their customer they only care about their money.

Had been charge of roaming services though we’re not using since we left the country to philippines last month. Customer service cut me off during the conversation as she can’t explain properly about the charges. This company is money grabber.

Least helpful customer service I've ever had the displeasure of dealing with. These people are straight off the street with no knowledge and it's just one big goose chase with zero flexibility. I should have checked their reviews before signing up with them.

Awful experience. I was offered a promotion through Virgin and they send Bell technicians out to setup their modems. The tech they sent was so unprofessional, he didn't know what he was doing, he kept huffing and puffing while doing his job as if he didn't want to be working. He came here the first time and didn't connect the internet properly so I requested they come back to fix it. I called the technician department and asked to speak with a supervisor after being hung up on.

In simple words, it’s the worst carrier I’ve ever had. I’ve been with Bell for two years now, was on a contract for 24 months, and then two months ago, I paid off all my mobile bill, and just had to pay the plan bill every month. But then these guys still charge me for both the plan and the device, and it just didn’t happen once but thrice. I do have to call their customer service every time this happens, and it takes a good two or three hours. You would be waiting in the waiting list for the first 40 mins, and then one of their employees start talking about their offers and Internet plans, rather than addressing the issue. And then again they put you on hold for at least 10/15 times and you just keep waiting and I don’t know, it’s been a frustrating ride for me with Bell. You’d get a better carrier with far cheaper prices and better customer service.

Bell Canada I highly don’t recommend to anyone who wants to be a customer. They are very slow and irresponsible when it comes to dealing with customer service. They are all over the place. I’ve been waiting for a refund for over 8 months for a cancellation of having a phone line and internet. There was a mix up with payments so a credit of payment was given. They are very careless in updating you and simply ridiculous. Each representative I’ve dealt with tell you a different story, you're constantly having to repeat yourself. One representative even told me I don’t have a credit on the canceled account which was a lie. They don’t know how to do their job and they play you for a fool. I’m so fed up, beyond upset and they should be embarrassed because I still have not received my refund check in the mail. Be careful with Bell Canada when canceling your account with them.

This is a terrible company with hidden clauses that will ruin you, false promises and information leads to negative effects on your credit. Watch out for their return device option hidden inside their contracts. Because they will force you to pay hundreds of dollars on a device you've already finished financing. Terrible service and staff that don't know what they're doing. I will be going elsewhere.

Bell telemarketers are calling me every day from numbers that appear to be local. I have asked them several times to take me off their call list but the calls keep coming. Then they hang up on me. I only answer the calls as the numbers appear to be local and I am waiting for calls from other companies/professionals. I now feel this is being harassment and I would not use Bell ever for anything. Too bad I can't rate a zero.

Unbelievable the level of incompetence and lack of communication in this company. My father's line was cut by a falling branch during the storm of August 9. Today is August 14 and it still hasn't been fixed - the technicians have a way of arriving at 4 pm then saying they "don't have enough time to do it before the end of the day" (yesterday's excuse) and today it was "I need more equipment and another person". Like you didn't assess that in the first call (for which no one showed up but they knew it was a broken cable), nor yesterday's visit when you "ran out of time".

Bell insisted to switch our phone line to their fibre. First technician, disconnected our phone and incredibly failed to switch it to their fibre (which was cut somewhere on the street). Talk about doing things in reverse! How about checking the fibre before disconnecting the copper service? A couple of days later, other technicians replaced the fibre all the way down the street (these fibre are notoriously fragile). But they did not connect it to our the new modem. 6 calls to Bell later, and 3rd appointment that Bell does even not show up to (and counting)... Still trying to make yet an other appointment. Frankly, Rogers’ landline service look really interesting! And it is half the price what Bell charges, and you keep your number.

I've been a Bell customer for 7+ years. I constantly deal with fluctuating bills. I never have overages or long-distance charges or anything like that. They have continually increased prices to the point the their competitors offer better rates for new customers. I had another disappointing call with customer service today about my bill increasing $25 over last month's bill. Time to move on to a new carrier.

If there is a lower review than 1 that is what they deserve. Bell technician will make sure they disconnect your internet anytime they come to install a neighbour internet and if they come back to restore it they will increase your monthly bill. They are the worst internet provider you can think of.

Installation technician installed a internet modem wall plug by drilling a hole through the house 3 inches directly above an electric heater. The wire leans on the heater and will melt this winter. But what's worse is that they put a 6 foot wire in my living room to the modem. But the internet is the upstairs neighbors!!! Yes. Installed in wrong appartment. Neighbor said that installation technician told him that he couldn't run the wire to his apartment upstairs? What the....at least supply the 60 or so foot wire needed. But I'm not impressed Bell.

Horrible service as per normal. Sell this company. Couldn't understand the rep. Simple call to get a cut overhead wire fixed. My compensation better be equal to the time I took off today to wait here.

I was having issues with my bill. Maya from escalation department is very professional and knowledgeable... She assisted me with kindness and provided great service... I am really thankful for her help.

Since covid the service is terrible. Booked an appointment to repair signal loss. Service guy came out and did nothing but complain about the previous house he was at and the client. Accidentally dropped a part and chipped the paint off my wall. No offer to repair it. Left and then the next day one tv wasn’t working properly as there was no sound. Note he did change the way we had 5 tvs were hooked up??? Why tried to get them to come back but had to go through a process with the person on the phone that was very overwhelming and numerous questions that were intimidating. Then the lady said they booked the repair guy to come back for 3 days later but they never made the appointment. I took a whole morning off work waiting for them to show up at my house. No show. Again tried to call in and make another appointment and the process was long and painful. 45 minutes to try get the repair person back. I let the lady know I couldn’t wait any longer!

Just received help ** and ** from Bell in 901 64 Ave NE, Calgary, AB T2E 9B7. They were very helpful in making changes to my plan and giving me the best deals they could find. Thanks again!! Shout-out to ** and **!!

If there was an option to give 0 stars, that would be a more accurate rating. Bell is hands down the most atrocious service provider - not just for mobility, internet and tv, but for any kind of service. Their support department should be called customer negligence department, for the complete disregard for customer care. Every agent your handed off to requires a re-explanation of your issue, and god forbid you get connected to their support in the Philippines, who have no authority to resolve issues and no process in place to document notes for the customer issues. 7+ hours on the phone with them and the issue is still not resolved. It’s a disgrace that this is one of the largest providers in Canada. Avoid this provider if you can (and high is hard when there’s a telecom monopoly).

They called me about 10 days ago to offer me a cheaper mobility plan. Then they dispatched an iPhone on my account “By mistake”. I kept asking them as I didn’t order it. My order was only a sim chip. They continued to assure me that there was nothing to worry. On the delivery date, I was not home and I didn’t even receive the package. Canada Post (without my consent) handed it over to my housemate. This guy named Brian from Bell kept threatening me on call that I would be charged. He kept accusing I am denying about the phone whereas I had already informed him beforehand that I had not received it, someone else did.

If I could give them ZERO stars, I would. Was a customer for several years and just could not justify $105/month for one line. Got a great deal with VIRGIN MOBILITY. I knew I was near the end of my Bell contract and was shown by Staples (who switched me over) my balance was $268. As SOON as I switched over, Bell sent me a 'final bill' for over $500! I have now contacted Bell FOUR times and asked for a detailed print out. One CSR said they'd mail it. Nope. Got another bill. No details. I then paid $50 on it to keep My credit up. Called them again and they gave me a 'ticket' number which meant NOTHING..as they sent my account to collections! My credit has plummeted and they won't talk to me and said my details are 'no longer accessible' as it's gone to collections. NEVER use this company! Koodo, Virgin, and Freedom ALL have low monthly plans and all have good coverage and unlimited data plans.

They scam you by keeping you on phone for two hours to sign up for a bill and they give you plenty of credits, only for you to end up with a $400 bill the first month and they say, all the credits will only apply in 2 billing cycles and if it applies, I’ll get a smaller bill. How is this different than any scam when they don’t disclose this when we sign up. Please do yourself a favour and never sign up for Bell services!

We have been having issues with Bell giga hub after upgrading. Bell promised to have a service technician come out to fix the issue. We have been without internet for three days. Called several times and was put on high priority list, but no one shows up. Lost promises. I am going to call news media outlets to publish the bad service we have received. I am also having the neighbors in the neighborhood change from bell to another service provider.

Bell screwed up, cut off internet at wrong day to disabled people, called them, disconnected 3 times, waiting for 2 hours.. They possibly have the worst customer service you can get... Love how they say how great they are in their ads.

Bell keeps increasing prices. Do not value loyal customers. After spending an hour on the phone with an agent and then with a loyalty department, they could not do anything for me. Bell should do better.

Of all the businesses that I have ever had the misfortune of coming into contact with, Bell is light years ahead of the absolute worst companies when it comes to service. I was adventurous enough to return to Bell after they literally harassed my special needs child. We canceled our service because their internet was not good in our subdivision. The only landline we had belonged to my 21 year old Down Syndrome child. AFTER we transferred the service to Rogers, they kept phoning my daughter and demanding payment for a bill that was cleared. I spoke to people who told me it was settled and they apologized for the error but two months later they called again.

Bell incorrectly billed me over $80 in roaming charges. I spent over 50 minutes speaking with 3 different people to get a $31.00 correction. I was told they understand my frustration but unfortunately a 50% discount is the best they can do. Math isn't mathing here!!!! Bell seems to be able to print whatever they want on the bill and then claim there is nothing they can do to fix it. This will be my last statement with Bell and they can send it to collections because I will not be paying it.

I have wasted hours and hours...probably over 20 trying to upgrade devices on my 4 lines. The first new device was sent by courier and it worked but it was attached to the wrong phone number. The next 2 were sent in the mail and neither one would work; but when I contacted customer service/tech department and gave them the serial number and all the information, they could not help me (I cannot remember how many different agents tried to troubleshoot this issue for me, but there were several and everyone put me on long holds!)

I would give 0 stars if it was an option. They are supposed to be a reputable company but they are seriously unprofessional. They agreed to a price for the service and the next person who called said that they have no notes of that, then they couldn't find the cell phone account when we called back twice and so we cancelled a month later and they keep saying "oh this hasn't cancelled." Pardon? We returned the equipment to the address the guy whom we spoke to for 2 hours on the phone cancelling their service said to and he said once they received the equipment, the matter would be closed. It was also the address indicated in their email. We have paid the amount to get out of the contract then and 3 times now they have called to say we owe yet another $100+ which we paid each time and then they called yet again. I used to be with Bell a couple of years ago but I am shocked at how much the company seems to have declined.

I switched from another company to Bell, being assured their customer service was better...it is not. They use reps and tech from the company I left and they will lie to get your business and lie trying to keep it. My wifi was connected without internet and they sent 4 techs out in one month to 'fix it'. I called back to sales, pretending to be a new customer, and was assured that having wifi without internet would never be an issue. Always ask your reps and techs if they personally use Bell, you'll be surprised at their answer. Their reps in 3rd world countries have better internet than we do here.

It’s the best service I had ever. I call this morning to inform them that I have internet cable broken in the backyard, they send someone the same day and he tried to fix it in the best way without losing time, Jonathan **. He's the best.

Incompetent, useless, don’t speak french, run away from the company, worst company. Shouldn't exist. Stupid, please close your company before someone else do it for you. Can even describe how awful you are.

Bell service is extremely poor. Initially when first purchased wifi speed was average then I bundled to their home security and bell mobile where they put you in a bundle contract. After being on contract there were sudden wifi network issues out of nowhere. I spoke to Tech team. They said No issues found. After few months I was still struggling with wifi and suddenly out of Nowhere I saw Bell increased my wifi bill by $6 per month and now threatening me after 5 months wifi bill will increase by extra $45 per month. Where only for wifi I was paying $50, then $56 after 5 months $95. This is pure scam.

Update on Bell satellite TV.. after not having service for two weeks, waiting for hours for a service person to show twice (twice no shows, plus no communication) and being on hold for hours with no customer service satisfaction, I canceled my Bell satellite programming. I was promised a return of my payment for that month (automatic withdrawal).. received a cheque's today for a little over $6. A big thank you! Does anyone of you receive satellite TV for $6 a month... If you want to get screwed over try Bell satellite TV. I had been a loyal customer for over 15 years. Never again will I use Bell.

To Whom it may concern, I want to report a potential report of fraud which was tried using Bell customer care. Someone called us and told us that they are calling from the Loyalty department. First they offered us a free Apple watch as a loyalty new customer(Attached is the email). Then after one week we received a Phone Samsung S24 which we never ordered. After receiving the phone we called customer care and they told us someone will call us in a week and this time they can't provide us with a return label/Code at this time. (Employer ID of person we dealt with for the first time - ** (Loren)).

I was with Bell for over 40 years. Always paid my bill- never in default. I finally ended dealing with Bell. My last bill was an overpayment resulting in Bell owing me $137.00. Their policy - you wait 75 days! 75 days! to get your money back!!! God forbid should you be late in paying your bill, but they don't pay for 75 days.

Updated on 09/05/2024: Bell Canada charges expensive and poor, poor, poor quality in service, in customer service and technician service. Is just a nightmare for who work from home. You can't rely in internet. Today I had a visit of a technician and they call me several times because I was not open the door, and he was in wrong address. For the past 3 months they say the problem is my devices, is the number of the devices I have connected when the problem is the line. I lost work days and the customer service said "we will not pay you the work day you lost so I'm sorry you get disappointed." I pay for 1500 Mbps and always I have less than 200 Mbps. Don't open video calls. Insane.

Poor cell service. I live in a city and there’s no cell service at my house. Phone is currently on SOS and only works on wifi. Can’t make a phone call and I’m trying to run a business with this service. Unacceptable.

DO NOT DO BUSINESS WITH THIS COMPANY. It took me TWO HOURS to cancel my service due to moving to a new home. Seriously, Bell? I sold my condo, so I needed to cancel my Bell internet service (which the developer had installed; Bell supplies the entire building). I waited online in their Chat queue for over an hour - I started at #29 in line - since there is nowhere on Bell's website where you can easily cancel your service (note: all other utility providers have the option available online to notify them of impending moves, and they easily manage to close one account and set up the new owner with just a few clicks).

I call for bill overcharges and they try to sell another line. Always try to sell when I call for service and billing. Plain I call for Bill not buy more services. Wow haste time, if I want more services I ask. Thanks. They said, "We inform you of the increase." Reality is when they try to get your business they promise the world ...No increases. Well lesson learn. Don't trust the cry wolf.

Absolute Clown Show. History of events:

Bell outsources to other countries your information. If it gets stolen - good luck getting anything down about it!! We can barely do anything about that here! Bell can’t even stop fraudsters using your number on their network. They deny responsibility, it is their problem.

The worst service provider, I moved my address and unable to cancel my service called 5x and no one will cancel the service but it was super easy to join. One of the rep hang up the phone on me. They are extremely unprofessional and unhelpful.

Absolute worst company to deal with, disaster customer service. Never dealing with them ever again, canceled my internet 3 days early before my move on a long weekend. Zero response from case manager…

I have been waiting for one month to get my numbers after I paid 400$ deposit for two sim cards and when I called customer service they said, "Your order has been canceled and you have to apply again for new order." They wasted one month of waiting, the worst company in Canada. I will never come back, never.

My experience with Bell was awful. They always trying to add up the bill. Very dishonest, they keep you for hours if you have a complain and they never solve the problem, stay away even if they give you cheaper prices. Still don’t believe them is a scam, they are headaches, stay away from bell and save money, time and your health.

Went to Bell at Albion Mall and Moesha was very nice and helpful. Would like to thank her for her friendly and courteous manner. Thank you very much for your help with my concerns Moesha. It is comforting to have staff like her.

Bell continues to disrespect me and my time and disappoint me. Unclear where to start. They are so frustrating and the overwhelming sense is they really don't care despite how many times they tell you they do over the 109 minutes of being on hold. I'm trying to add a device as my daughter is in college and wants to watch Bell TV not at home. She's told "too many devices." I can't for the life of me figure out how to address this from home. Maybe we have iPads, cell phones or laptops registered but not engaged. I'm on hold for 1 hr and 46 minutes so far... "We appreciate your patience". So disrespectful and feels so Canadian that it's never about the customer here in Canada... Just the oligopoly.

My family and I has been with Bell for over 20 years and it has never been this bad, We got our modem replaced 5 times because the service was lagging a ridiculous amount of time. The workers are very impolite and do not care about their customers, I would not suggest Bell for any purposes.

I now have been without a phone for the last 9 days. 3 different technicians have come to my home. The problem is their cable and they know it. They keep sending people who don't know how to do the job since it's the cable that's bad. I get messages from them telling me a new date every other day. All this while though, they were able to cash my payment a month ahead. Cheap disorganized company. I have to call and call again, but it's always a new person who doesn't know what you're talking about, but they understand my frustration!!!

They offered me a 100 gift card for using Bell internet. I did got an email to register for one but after 10 odd weeks, when I called to check for the status. The Bell guy updated me that the card is already used and they would need to raise a dispute case and you have to wait for another 90 days. Why am I at the losing end?? Something which should be in mailbox within weeks is going to take approx 5 months. Moreover I have to raise a dispute and wait for it to resolve.

Canadian telecom industry sucks. The big 3 use all tactics they can to extort as much money as possible from their customers. Contracts such as Bell's DRO are illegal tactics used to tie people into the system. Terrible company with terrible ethics.

Mr. ** RG 0071493 Bell Sales Office 6475569334 My name is Hayssam **, I am Bell Customer Since 18 Years. You sold for me new phone but I received different color. Not Black. I Found it Gray & NO Air Phone & No 3 Mobile Case as you promised & we Agreed. I am too Sad. I am going to send my feedback to Bell Websites. Hayssam

Worst company I have ever dealt with on so many levels, stay clear, I had 3 failed orders and countless hrs of getting transferred back and forth to only do the same when they didn't refund me for an order that ever materialized.

Absolutely atrocious. I was hopeful for internet but they canceled my appointment because they decided to show up almost 4 hours before our appointment time. With no help after. If I could give no stars I would.

It was internet outage in our area around 4-5 days and everyone understand nowadays how hard without internet, also we used cellular data and pay extra as well. Bell only offered me $12 and I refuse it. Worst customer service.

DO NOT MAKE THE MISTAKE OF SIGNING UP FOR BELL INTERNET SERVICES. Their billing and communication infrastructures are shamefully inadequate for such a large service provider. My rating of 1 star= actual rating of 0 stars.

The I upgraded my mobile device and had Crave free for 1 year on my old plan. I knew with upgrading my device my phone plan would need to change as well. Prior to upgrading my device and changing my phone plan, I specifically asked which services I would be keeping from my old plan including my free crave subscription. I was told I would have access to crave for free for 2 years as it was part of the promotion for my specific plan. There was a paper printed with Bell's offers at the time of upgrade showing the promotions. With my busy work schedule and personal life, the last time I had reached out with the rep who helped me was in February. Speaking to bell about crave was on the back burner for me due to the importance of other more pressing matters unfortunately.

I have been with Bell for 3 months after purchasing a phone & plan through Costco. I lost my phone in a lake while doing water sports the other day and contacted Bell to notify them of my lost phone and to suspend/blacklist the phone. I asked the lady with whom I was speaking with if I could receive an email with confirmation I had reported my lost phone to them and suspended/blacklisted the phone, the representative placed me on hold for several minutes and came back to tell me that I would be receiving an email with confirmation.

Before I started my packages with Bell I heard multiple negative reviews about their price increases and the team response to that. Alas, I did not take those into consideration and I finally agreed to switch my mobility plan with bell after having my home internet with Bell. It started after my internet bill increased by 5$ without any prior notice. I raised a complaint and a representative called me to make things right. She offered me a compensation of 20$ and a deal on a package if I switch my mobility to Bell as well. It was very appealing so I agreed. I checked with her multiple time to make sure that my bill will be as agreed upon for each and every month and she said yes.

Very unprofessional, openly and wilfully violating the privacy act, violating the SIN code of practice, violating consumer protection laws, if a corporation don’t care about the law they don’t care about you or your needs, steer clear of Bell. I have many ongoing complaints against them, made agreement to provide services, took a $400 deposit (that I have not got back) and did not ever follow through on the terms of the contract nor did they ever send a technician to install the services.

I accidentally paid my 2 month closed Bell mobile account. When I called they told me it is going to take 30 DAYS to return my money. All I can say is it's a good thing we have computers to make our lives efficient. And the only reason I got was "that's just the way it is". Ugh!!

REALLY BAD AND UNPROFESSIONAL!!! I set an order of internet with them they send a technician that said that the Bell cables wasn't working so they were going to send a contractor to fix it. After a month nobody comes to fix it. I spend a whole month without internet and when I call back for the 5th time they told me that I has to wait another month for them to fix the problem. So in resume they didn't fix nothing. Make me wait a month without service.

Updated on 06/21/2024: For the last two months I have spent 11 hours on the phone trying without success to get satellite TV from Bell. Spent 3 days at home waiting for a technician to arrive at a given appointment time for no one to show up. I have never gotten service and no one has ever shown up. However I have received two not one but two bills. You heard me right. Each time it takes another hour or two to sort this out. This time after 47:00 minutes on the phone I was told in 48 to 72 hours a supervisor will contact me. What is my time worth. Never ever go with Bell!

I've been a client for 10+ years, and there isn't an inch of grace. Canceled my internet and was charged $500 cancelation fee to break my contract. What kind of predatory practice is it to have a 3 YEAR contract for home internet?

Every time you reschedule an appointment, the guy shows up on the day you cancelled, 3 times now, and then they make it seem like it's your fault. And then when I got fed up and cancelled for good, 75 phone calls in one week. GARBAGE COMPANY.

Customer service is the worst! Bell customer service are inexperience and very unprofessional!. Took 3 hours to trying to solve a extremely common situation *getting an additional number* and the next day, they called again to say "Oh sorry the girl from yesterday did not process your order correctly" and spent additional 3 hours to solve it again! Bell has been around for decades! Situations like customer asking why is there an extra charge or customer wants to add new number should be less than 6 hours to solve!!!! It's frustrating! I like the connection but due to poor customer service I have to cut my business plans and my family plans with Bell due to a very disappointing and waste of time with their cheap customer service!

I have no internet for 2 days now. Bell finally decided to schedule a technician and said they cannot come for another 4 days!!! Is this not the largest internet provider in the country? How is this acceptable? I cannot understand how they do not have a tech restore my service for the next 4 days. If I could give zero stars I would. I was very excited to switch to bell when it came to my area and now I realize I should have just stayed with my other provider. I’ve been on hold over 1hr. This is insane. I will not be using Bell ever again.

Totally disappointed with BELL Canada. Purchased a new device before 5 months and I lost It in this month 1st week. I was having insurance also, I claim and got new device after paying $565. Now the bell is saying to pay me the installment which I was paying for my old device also. At last I am paying double money than the mobile price to bell. On the basis of humanitarian background they should help but they are not listening at all.

Unbelievably, this occurred in the developed country of Canada. I found myself on hold by a supervisor of the so-called leading telecommunications company in the country, Bell Canada. Despite being assured of a quick return within "a few minutes," I was left waiting indefinitely. Attached are screenshots documenting this experience.

The service provided by Bell is terrible. If you want to get a device but with no service connection ANYWHERE in Edmonton then PLEASE CHOOSE BELL. If you need slow speed data connection where nothing loads PLEASE CHOOSE BELL. If you want to pay 120$ for a phone plan with no service then bell is the way to go. If you don’t care about your friends and family trying to reach you in a state of an emergency please choose bell. The worst reliable connection, there can be. The worst staff members who tell you there, “There is nothing I can do. That’s just how bell's service is.”

My experience with Bell was the absolute worst service I’ve ever been provided in my 27 years being alive on this planet. You’d be better off giving the phone to a monkey… and would probably get better results. Save your time, breath and energy and call ANYONE else. There’s a reason why Bell has 1 star ratings. If I could go lower than one star you bet I would.

DSL is not fiber. Stop marketing DSL to fibe to try to trick old people/county dwellers into buying your garbage 10 mbps internet. It's absolutely ridiculous. Only get Bell internet if it's offering 100 mbps or higher. If not get starlink because 89$ for 10 mbps internet is atrocious and a scam.

Bell prepaid phone plan sucks.... they prorated and also charged 60 cents a minute for call.... 15 dollars were used quickly and I was under the impression that I bought 100 minutes.... DO NOT USE BELL PREPAID Mobility.

The Worst Experience with Customer Service for my Phone. Was with Bell 17 Years ago and had bad experience (With him etc internet). Decided last year to go back with Bell only for my mobile phone. Bought my New phone at Yonge Collage store (near Collage Park). I haven’t had good service, couldn’t connect anywhere, low service line. Went in store to solve the problem, both guys (employees) very rude very unprofessional. Called Bell, another Lady (customer service) there trying to explain her everything, she keep saying, "can’t hear you", asking me same question 4 time. Trying to explain that’s the reason I’m having problems with Bell, bad connection.

Wish I could give no stars. Constantly trespassing and installing stuff on people's houses even after being told we don't want Bell. Then they do an amazing install to the neighbours house, wire ran through a tree top.

The Bell technician was highly skilled and pleasant. He hooked up my internet, phone and cable for me and made sure everything worked before leaving. I will deal with only bell from now on. Important to know ask for professional installation when you order your products. They will charge 150 dollars but it's worth it. The bell technician even rewired one of my circuits so I would have a phone jack in the living room of my apartment. What a difference from Rogers service technician which wasn't able to get anything to work except the internet. Rogers had a back issue that needed three days to resolve. Needless to say I cancelled rogers and switched to bell.

Ongoing problem for 6 months. Put Bell service phone and internet on temporary suspension for the winter time at the cottage location. Every month for 5 moths kept getting billing for internet only. Customer service gave credit to cover billing but did not solve problem. On the 5 month internet billing solved but started getting billing for cottage phone that was sill on suspension. Finally when re-activation was to start the phone was not in service. Was on a phone for over an hour with 3 different people to activate cottage phone. One more issue and time to terminate bell.

After very poor quality service with Bell I cancelled my subscription and went with another provider at the end of January 2024. The new provider contacted Bell informing them that their services were no longer required. Bell kept contacting me asking me if I was certain that I wanted to cancel. Finally they accepted and cancelled phone, TV and Internet. I received a prepaid label from Bell to return their equipment. I packed their equipment carefully and took it to the Post Office. It was mailed by Expedited Mail and they received the parcel on the 5th of February with signature. WHY THEY DON'T WANT YOU TO RETURN THEIR EQUIPMENT TO A BELL STORE?

I had the worst experience with custumer service. Rogers is 10 times better. I would never purchase a wifi modem or any other service from them again. The representatives did NOTHING and wasted hours and hours of my time. Then after dealing with them I went in person to sort the issue and was treated horribly and with the utmost disrespect and condescending attitude. In fact he referred to me as green (the colour of my shirt) and mocked me with his coworker. If I could give negative stars I would.

Terrible. I have been waiting for almost 3 weeks for them to come set up wifi on my place, they came to pass the wires and didn’t put the box. They said they would come Sunday morning and anyone showed up, I call them again and they said only for Tuesday. I work with wifi, I’m losing money, using my data and they don’t care. It’s absolutely ridiculous and disgusting.

The owner of this company should be the luckiest person in the world. I have enterprise service with them and unfortunately there is 5 yrs term. The application does not function properly as every single month I pay the balance online and still it shows outstanding balance even. I had pre-aurthorised payment and the system was not able to take the fees and there was due balance and I needed to call the support center. The support people gives you different information if you talk with agents each of them will give you different information. Overall, if you want pay and buy a prolong headache don't miss this opportunity. Otherwise, stay away from this company and do a favor to your friends and family by keeping them away from this company

I would give them less than 1 but it seems I cannot. Worst customer service and worst cell service on any carrier. I will.be switching soon and never coming back. Sure hope this deters a lot of people from a horrible company.

I have a very bad experience with Bell. They allowed you to exceeds the maximum data in your plan only for 300 megabyte and then charge you for 50 extra dollars while my whole plan is 45 dollars for 30 gigabyte data. I called customer service and they supposed to adjust it for me after 2 months but they did not. I DO NOT recommend bell at all.

While the service was decent, but when I went in to cancel it was ‘oh I see you’ve been over paying for an older service… we’ll update it’. Thanks but then why not inform me when cost and service changes occur? Calling to cancel change anything is is waiting on a call to get transferred three times to someone else and given a sales pitch for stuff I don’t want. Then after finally canceling and returning the router I get charged $230 for the router I returned to the store. That means another runaround call to Bell and luckily I had the reference number for the returned equipment. Seems internal communication is an issue or perhaps a scheme to squeeze out a few more $ from waiting 2 months when hopefully you’ve lost the return number so they can charge you another $200. Other service providers are much better in their customer service. Bell is terrible.

Terrible customer service! I have services at my seasonal camp and they reconnected me a month early and will not fix my bill! I'm beyond upset and will never use Bell Canada again! I explained I don't have power yet and they still will not do anything to fix this! Beyond upset!

After being with Bell for over 30 years and just recently having all my Bell Fibe equipment replaced there is a problem 3 nights in a row with the new equipment. I was on the phone with Tech support for hours on end 3 nights in a row and was put on hold again to wait for a supervisor and after more than an hour tonight I gave up. Bell doesn't care about its customers and will only come to my house and replace the faulty boxes they supplied after I agree to pay a $75 charge. BUYER BE AWARE, Bell does not care about their long standing customers and don't stand behind their equipment and services. Go to another provider before getting yourself in so deep as I have with home phone, internet and Fibe TV. Plus when you call them for a technical problem they automatically switch you to on line billing even though I have told them many times that if they can't send me a paper bill I'm not not going to keep their services in my home. Despicable service!

By far the most unprofessional customer service experience I have had. If I could stretch the 5 star rating scale to go negative, I would. I despise this company's business practices with every fiber of my being. I didn't believe the other reviews until I experienced it first hand. I would rather be phoneless, and Internet-less, than to do business with a company so unprofessional as Bell Canada. This organization is an absolute disgrace for this country.

Pathetic service. I am without internet since 24 hrs. The technician ruined everything. He had no idea what the issue was and I am without internet. Very bad service. There is nobody to rectify the problem due to Sunday. No I will be without internet for more than 48 hrs.

I honestly will not come back to Bell again. Their service is poor and bad customer skills, very slow at doing things and will make you wait for weeks for a service you fully pay for, they care more about sales that helping a customer solve their problems.. I would not recommend them at all.

Horrid service! I have internet and TV with Bell. Called on Apr 05 to have Crave added to my package. Spent about 4-5 hours on the phone over the course of 2 days. Told them I wanted it, they signed me up, and I never had access to Crave. I kept calling back and was informed that it was all good on their end, maybe give it more time. This was after talking to multiple service people (Customer Service, Tech Support). Finally after hours of Bell not being able to provide me access to a Bell offer, I advised them that I no longer wanted Crave through Bell and would, instead, be getting Crave through Prime Video.

I’m a maintenance person for a large food court in Burlington, Ont. We lost internet & TV service for our customers. Bell Tech Balli helped me fix the complex problems. Most strongly recommended. Well done!!

Well Bell Canada your system sucks. All I wanted to do was add a cell to our corporate account. You have our store phone system and host multiple websites for us. I just ran the battery out of two V-tech phones trying to spend money with you and nothing but brick walls and no further ahead than when I started this journey. Shameful!

If Bell can train their agent that goes house to house. They don't need to knock that loud as if they own the place. Doorbell is enough and if they can respect the owner when we said thank. They should just leave. They are so persistent that it comes rude already.

Our bill was 189.22 APRIL 2023 now it’s 253.03 in just one year. Contacted by Videotron and offered basically the same package minus Hollywood Suite but gain Crave tv for 197.00. Bell says they cannot do this even though we’ve been a customer for 8 years. We are only asking to match. If you calculate the hike that’s close to 34% increase in less than a year, I know we had some promos but this is ridiculous. The service department is good but their hands are tied to match prices and this is not good. Unfortunately we are going to have to go with videotron. I would expect better treatment for long time loyal customers who never missed a payment. I guess loyalty goes only one way.

We have been with Bell for many years. We currently have 4 cell phone lines with them. We looked at purchasing a new phone back in October. We were not receiving it and my husband kept following up on the status. Come January, we contacted Bell again as we still didn’t receive our purchased cell phone. They advised us the order was cancelled and couldn’t provide a reason. We ended up purchasing our phone from Best Buy. We are now trying to add a line to an existing cell phone. After spending way too much time in the phone with an agent, she transferred me to another agent for an approval process. The process was approved and the agent told me the previous agent would call me back. They could not provide me with an ETA?!?!

I moved from Bell to Public Mobile with my phone then a week later tried to move my partner's phone from bell to public mobile. That phone got all screwed up by bell transferring the sim card to be unsecured. I think that's the right terminology. We tried getting this fixed thru bell, they said it was Public mobile's problem back and forth. It went for 2 weeks getting nowhere. Finally just went to another cell provider. Now I have been getting different collection agencies trying to collect from me. Keep in mind Our 2 phones have not been on bell for 2 years. Bell blocks my download proof

This company has the absolute worst service ever. No phone customer service that can resolve issues.. just mess it up totally. Today was a disaster trying to deal with an incompetent woman who totally messed up all our services. Wish we could give below zero stars for this garbage company. They ask you the same stupid questions over & over then blame the issue on the customer. Then wanted to charge us $75. Forget firing all the competent News Reporters, get rid of these absolute idiots!!!

It will be one year this May that I have utilized your service. I'm completely dissatisfied and extremely disappointed. This company has the most atrocious customer service. Employees are very rude and condescending. Their service is garbage. I have brand new devices and no matter where I am my service is constantly being disrupted! And despite the fact of being locked into a 2 year contract, my monthly bills for both residential services as well as my cell phone have gone up by almost $7.00 each. Now this awful company has decided there will be another increase come July!!! The greed is unbelievable!!! This company does not even report your monthly payments to any credit bureau, so there is absolutely no benefits to acquiring their internet and cable services. I will highly recommend avoiding this company at all costs!!!! Once my term is up, I will be switching back to a more respectable provider like Roger's Cable!!!

I canceled my internet with Bell two days ago. Since then they've called me 6 times and e-mailed me 4 times. I keep asking them to stop contacting me but they refuse to. I ask to speak to a supervisor but they won't let me because I don't have a valid account number (because I canceled two days ago). They're worse than a stalker x-partner. The most recent call was silent for about 10 seconds followed by them hanging up on me. They're harassing me for leaving them and I just want it to stop.

I want to share unpleased experience with Bell Customer service. I called to cancel my service. one customer service lady told me I can not cancel my service since the next day and I have to wait till the end date of billing cycle to cancel. I replied this way violates Canadian law and I want to talk with her manager. She told me to hold on the line but she immediately cut off the phone. I have to call again and speak with another Customer service staff. At this time, the customer service staff smoothly cancel my service at the next day.

My partner and I spent 7 hours over 8 months trying to cancel our satellite TV account. Each time we were told it was cancelled only to be billed the following month. It has still not been resolved and all previous correspondence linked to my file no longer exists so they are not willing to credit the account. I am at the point where I just want it to end it and they can keep the several hundred dollars owed. This is my first negative review of any business.

Warning ⚠️. When you active new line even it's $40/month plan bringing your own device. They do hard inquiry on your credit check that will impact your credit score without your consent. Very bad service and attitude.

I was with Bell for over 10 years and wanted to get a better price. I call 3 different times and talked to loyalty and customer solutions department. My issue was not resolved (Spending a lot of time on hold and being transferred). I went to a different company for 15$ less and now have almost 7 times more data. It was a pain in the butt to move companies but well worth it. I am now considering moving my husband over as well. The worst part was bell called the next day to offer me a better deal... Are they kidding me... I was pissed off... Why couldn't they offer that deal the 3 times I called before. Even if the service was free I would go back to that company. Worst customer service ever.

Worse company ever. So unorganized. Don't care about customer. They cut our service without notice to install the new fiber. No call or email. Once we called they said they would come. They canceled and rescheduled. Once they rescheduled they called me again to say the appointment was in March when we were April. I told them no they just confirmed April 5th for April 6th. They rescheduled for the 6th. No show. I called. They said they never had an appointment for me. They rescheduled for the following Monday. No show. I call again. They said I didn't have an appointment in the system, only for March and they will reschedule for tomorrow.

Bell kept billing me for services months after I am no longer with them. I don't have any profile with them and nothing left to pay, they tell me each month everything is solved and it won't happen again but it keeps happening and I have to lose hours on phone each month. I will probably have to cancel my credit card because of that if I want that to stop.

Working with Trevor at the Upper Canada Mall was one of the best experiences with Bell. Trevor helped me select a new phone (he actually recommended a cheaper one) and helped switch from my old iPhone to the newer one. So patient and detailed. Just a knowledgeable guy. I called for a follow up question and I could not believe that after store hours the manager Lorenzo called apologizing for being later in the day to help me out. Terrific customer service. These two employees could teach a lot of customer service staff in Bell how to get it right. Treat these two well as they are excellent!

So bad experience and big wrong. Decided move to Bell. Middle of contract increase prices without information and consents. After complain more than 50 time called. Said, "We allowed to increase without consent. This is our policy." This is robbery and stealing my money.

Tried to switch to Bell twice in 4-months. Both times I had to cancel order due to poor customer service and obnoxious technical team who misbehaves. Seems technical group runs bell. Bell has no control over its technical team. Their technicians are willing to use abusive language. Their abusive language is faster than its internet speed. Bell does not honor its commitment for installation appointments. Do not bring bell into your home.

Worst phone company ever, don’t go with Bell. They are scammers. Someone had call the Bell company, asked them to shut off my phone and they did without my permission without verification that it was me and now it’s been a week and they still haven’t turned back my phone even after I asked them multiple times. They do this for money, they are scammers. Do not go with them.

This company prides itself in attracting customers with great pricing and good products only to nickel and dime them to death afterwards. I have TV, internet and VOIP telephone services with them and out of 11 months, they billed me incorrectly 8 months therefore I constantly have to call them to adjust my bill and remove these mysterious additional charges or increases. It is frustrating to no end! Do yourself a favour and never deal with this crooked, sick and twisted organization no matter how good it looks. There is a special place in hell for this company! Bell you suck, I can’t wait to divorce you for ever!

I was a loyal patron of Bell for what seemed like an eternity. However, my patience finally ran out, leading me to terminate my services in November. Let me tell you, it was a saga of never-ending frustration. Firstly, let's talk about the bills. They were about as stable as a house of cards in a hurricane. Every month, without fail, they'd swing wildly without any coherent explanation. And if that wasn't bad enough, it meant I had to carve out precious time from my hectic schedule to engage in the infuriating ritual of contacting a representative who seemed to be operating in an alternate reality. Despite my repeated attempts, the issues persisted like a stubborn stain.

I brought my new iPhone into Bell in Richmond Center BC and was greeted promptly by manager. He helped me by finishing the setup of my new iPhone. Very personable. 5 stars for sure. Thank you for your patience!

I ordered a phone on March 10. They took a deposit. I keep on calling for weeks. Every time I get transferred to different Departments. I think I spoke to every employee there. (HORRIBLE) THEY keep you on phone for hours then hang up. I'm on hold for the 12th time as I write this review. It will probably disconnect while I Wait. Been trying to fix this for weeks. They claim they never got my deposit. My credit card statement says different. No one knows anything there. Still on hold FYI 54 min and counting. Earlier was 1hr 32 min then they hung up. Horrible.

Several errors in my contract, my address and the service I was suppose to receive. Then I ended up not even receiving the requested service indicated in my contract. Yet a bill shows on my Bell portal indicating amount payable of two months of a service I have never received.

I was with Bell in 2014. Their service was terrible. The wait on the phone is always an Hour. I gave up with them and switched to Videotron with a new number. I refused to pay the bill because the phone didn't work. They harassed me and had a collection person call me. I told them I would not pay. Bell went after my credit score. Videotron is excellent in every way.

Scam artist who don't care about their customers. Please sign this petition if you had a similar experience. I feel disrespected, and ripped off and if it were possible to give them less than one star I would.

Don’t use Bell. This is scam. They use to charge me 45$ for monthly bills but now they charge me for $421.25 for this month fee. I’ll never used Bell again. I’ll tell all my family about what they did to me this month. They tryna steal my money and am just young.

I had a very bad experience with Bell Mobile, I travelled abroad, didn’t activate any roaming service, actually as usual soon I get to a destination I turn on the plane mode and double check the roaming is off. And yet they charged me for roaming calls which in any moment I used it. In fact I had another cell with local number where I was. The representative was very rude, insisted that I did used the phone which even in my account it’s clearly was no usage there. They are scammers, I feel robbed and disrespected by their employee. I decided to cancel the service with them, and never again want to deal with Bell Canada.

Beware that Bell starts your activation when they activate the Sim card. Then they follow up with a bill two weeks later! The service should start when the Sim card is activated on your phone! Terrible customer support.

1/10 - I would avoid Bell. After 3 different calls to get the account set up, and after asking every customer service agent to stop trying to upsell me on everything, TV, Mobility, Cable, home phone (who uses these anymore). I finally got a technician out. 5/10 - First Technician - I was not home and I had the property manager let him in the unit. He did leave me his number for any questions. When I noticed the ethernet boxes in my unit which are suppose to be available for both Bell and Rogers customers not working I called him back he tried to help, but said another tech will need to come out.

My internet went offline 3rd Feb to 23 February. I was away for the duration. Couldn't call Bell cause I switched sim card. Had to put back my Canadian sim card fido in order to speak with bell rep. She said there was nothing she could do if I wasn't front my computer. I has d this happen before and they were able to do reset from within, her product knowledge very poor. I called in 27 Feb. Spoke with Adrian retention. He credited me for 21 days, and went straight to selling me bell products.

I have a phone line that is never used. I called to cancel and they told me there is a $500 charge to cancel. They said they can reduce the monthly to $51. I said fine; then they said it would renew my ‘contract’ for 3 years. How can they possibly get away with this?

WFUL!!! Made me pay $600+ for a mistake they made, took months of battling to get the money back, and sold me a watch confirming it would work without my phone when they actually don't have a plan that supports standalone!!! Spent hours on the phone with them for nothing, and want me to pay (again...) $600+ to cancel everything I have with them when their part of the contract has not been respected! WORST SUPPLIER EVER!

Bell keeps sending my Dad who is 90 that they want to do paperless billing. I had this discussion with them 2 years or so ago and to expect or demand any customer let alone a 90 year old to do paperless billing is not reasonable. It serves them but not their customers. I have been sitting on hold with a communications company for over half an hour to talk to them about this and I am tired of being the inconvenienced customer for a huge so called communications company. For a communications company they stink at communicating.

It all started with Bell salesperson who is insisting that their internet is superior, I told him that I had a problem two years prior with their internet, he insisted that it has improved since and said that I can cancel, no obligation if it’s not to my expectation. The day it got hooked up I realized I had same problem I was having two years ago. Toshiba laptops can’t find my home network, after two days trying to resolve the issue they finally told it is not compatible and I have to buy external modem for the laptops. Canceling was another painful experience and I had to give up my home phone that I’ve had for 25 years. I am really mad at the salesman and his manager who tricked me into switching a week and half of agony.

They shut phone down even if your bill hasn't reached the due date yet. They harass you with emails and texts if you are even 20 dollars in the arrears and that's after they send emails indicating you have till a certain date to pay but still shut you off 4 to 5 days prior the notice. They do not honor the contract at all and change things as they go and there is never a supervisor to talk to. Plus they raise your rates without notice. Bell Canada...scam artists.

I have been misled (lied to) twice, first from a Bell rep coming to my door promoting the newly Bell fiber that was installed in my area. Secondly from Bell mobility EPP rewards after requesting a plan change and better price. The first instance was for the Bell TV App for $10 for 450 channels and then with a Bell mobility plan with was a promised discount monthly but turned out to be a one time thing. Bell needs to stop this practice and be punished for their deceit.

Month after month same issue of overbilling and the customer service is saying will adjust the payment next month but nothing is done. Worst mobility company ever seen in my life. I will not buy any service from this Bell company. I got exhausted by calling the customer service month after month but no use. They say it will solved next billing cycle but it's not done. I don't know whom to call and what to do in this regards.

Very poor call center support. Excellent field technicians. He found fiber disconnected from BELL hub on another street. Phone support insisted for 2 hours to mail modem replacement and asked $75 house call repair. I told them repeatedly fiber error displayed and asked for supervisor. He found wrong serial number recorded, then finally booked field tech to our house for free. All ended well due to field tech, but phone support was a struggle.

Bell called me and offered some TV program. I rejected the offer. But few hour later, I received the email from Bell. The email said I ordered the TV program (Order # **), I rejected the offer but Bell just ordered it without my permission. Bell deceived their customer. I don't know how Bell do the business like this. I was really disappointed with Bell.

Bell Canada are known for having the worst service department in their respective business. I left Bell Canada 5 years ago due to a wire that was hanging across the road. Myself and neighbors living on the street contacted Bell to request an urgent service call. School buses run down this street and we had to tie a red cloth on the wire to alert vehicles. It took Bell Canada 4 days to fix it. I came back to Bell Canada to take advantage of their new Fibe Services. I placed an order 3 days ago for some products. I was told it would be delivered the next day. I waited around all day and it didn't come. I called and was told it would arrive the following day again. I waited around and again it didn't come. I called again and spoke with a manager who told me it would be 3-5 business days. I was obviously not happy.

There is only one rep that knows her stuff inside out and that’s Jackie at Amherst Centre Mall! If she can’t meet your needs or fix your issues no one can! This woman goes above and beyond to help her customers out! I’ve been going to her for years now and she never disappoints! She’s so knowledgeable and friendly and has awesome skills in dealing with the public! HIGHLY RECOMMENDED!! Trust me! She is a tech gem!!! Kurt **

We came to Australia for 40 days. We bought a monthly plan initially, but close to the 30 days in the country we received a reminder to extend the plan. We were unable to download the app or do it on line. So we came to the shop and the shop assistant suggested a $40 plan for unlimited calls and 2.5G of data. We purchased two vouchers $15 & $25 and activated them.

We took advantage of the Bell Fibe offer about a year ago. They lure you with a dollar savings from your existing service and promise you a better service. The Installation of the connection was poorly done and the TV service is poor. It’s been one problem after another. Our complaints have been from week one, but Bell doesn’t seem to care. We’ll be calling one more time, then consider returning to our previous provider.

The review isn't for the agent. He's just the mouthpiece reading the script. But to have your equipment fail, and charge us to repair it is a masterful con. Good job pulling it off. Pay monthly for our service, but when our bad tech fails, pay for that also. Like getting a warranty on an appliance, calling out a tech when it breaks, and then being charged for the tech, even though you bought a warranty. Also a fantastic job on with the ageism. I'm an old man who knows next to nothing about technology. So when I don't understand enough to troubleshoot my own problem, I get the privilege of paying for help for a service that I already pay out the nose for. 0/10. Would not recommend

Tried to sign up and they suspended my phone plan without letting me know. I called back and they said they tried to reach me at my Bell number….that they had suspended. 2 more calls and a visit to the store later they still couldn’t activate it because they just kept forgetting to tell me what I needed to provide them to activate my account. There was never a supervisor available for me to speak to and agents were useless and couldn’t care less. Avoid Bell at all costs.