Bell Canada Reviews

I recently visited the Bell store at 2002 Park Royal S, Level 1-932, West Vancouver, BC with my sister to set up a new phone plan. Unfortunately, the experience was very disappointing. The representative repeatedly entered the wrong credit card information, which caused our bank to automatically flag and block the card due to multiple failed attempts. When we contacted the bank’s security department, they confirmed the issue was caused by the Bell store’s repeated incorrect entries. When we called the store to clarify, the employee refused to take responsibility and instead blamed the bank. This was an unnecessary hassle and a poor customer service experience. I would recommend being cautious when visiting this location.

I had set up Bell for a New Service Package at a new home. The day of Set up, I was informed by their Technician, they would have to dig up my neighbour's driveway to run a line to my new residence. Naturally, my neighbour wanted nothing to do with that plan. I had already supplied them with $400 deposit to do the set up and immediately requested a refund when it was cancelled. That was September 26th. It's now October 27th and after several phone calls and emails, I have been informed that my refund cheque will be posted and sent Nov 30...and if I have not received it by December 30th, to contact them. I was previously told it had been processed October 6th - TWICE - by 2 different people. They took the money directly from my Bank Account. Surely they can refund it. This is my 1st Post and I will not sit back and let them get away with this. I am a Senior and in poor health. $400 is A LOT for me.

If I could go below zero I would but this is the worst experience so far. I’ve heard people always talking about Rogers being scams but they have not tried Bell yet. I rather pay 80 a month to Rogers than pay bill 40 a month. Scammers told me that the first payment is gonna be more expensive because of the activation fee and now after 8 months into my contract I get charged with 2k saying it’s the activation fee which I had already paid.

I called Bell Internet today because I was having problems with my internet. I was told by the CRS that if I wanted to have better service I would have to pay $5.00 for a month. He called it a boost. Don't we pay enough as it is?

I recently called Bell to resolve an issue I had with my usage. The person assisting me asked if I had Bell Internet and Bell TV, I said I have another provider and was not interested. He then asked me to verify my account once again by asking for my birthdate, then he asked for my Drivers licence (I knew something was not right). He then said he would send me details of a tv and internet service to review with my spouse. The next day I received an Order confirmation and installation date for an Order that I DID NOT request. COMPLETELY DISGUSTING ON BELL. All this guy wanted was a sale, I was so pissed to find out that he had done this without my permission. I was able to call back and cancel this order, but this is not right. Beware of their sales tactics when calling for customer service. Bell needs to know about this. And judging from the reviews They do know and choose to do nothing. Shame!

Bought an iPhone from a Bell dealer store in Leduc Alberta, tried to take it back because security issues from day 1 and tried to return it under the 14 days and they claimed there was a scratch on glass (no scratch), apple won’t even service phone under fix problem under icare plus warranty. Bell rep didn’t even want to tell me my sim number or explain properly how to pay the full amount of what I owe to get out of contact. Horrible companies from dealer store to Bell contact centre to Apple support. Bell rep told me to send phone back and pay $1000.00+.. to get out of contract. Apple told me they couldn’t find email I set up for iCloud.com, meanwhile I used the email to check in for tech Apple support and later iCloud couldn’t find email saying phone number was not supported or verified.

Took 2 hours to cancel home phone and cable service which were no longer needed. Had to go as far as to say that my grandfather passed away and he was the last person to use the landline for them to cancel. Even after cancelling they made us go through Canada Post during a strike to return cable devices. Terrible experience.

Been a customer for 3 years. Still treated like a stranger. My kids are on Freedom for one year and getting better deals on an account I opened for them. While I’m still on a credit limit at Bell and they want me to pay to increase the limit? I made a payment and have to wait hours for the suspension to be lifted?

I am writing this review in hopes that you improve your services. I just got off the phone from cancelling my services. It took 15 minutes for the lady to find my account. I tell her which province my services are for and she list back to me a different province. Give her my account number as they are too lazy to pull it up with my phone number and twice she repeats to me the wrong account number. I give her the address of the service similar to 1234 Main Street in a town and she lists me a different address on the other side of the province. Like seriously I was going to lose my shit. PLEASE HIRE LOCAL SUPPORT STAFF WHO ARE NOT CALLED JOHN OR MARIE WHO ARE OBVIOUSLY IN A CALL CENTER FROM OVERSEAS. You can hear the background jibber jabber. Very annoying service and support.

Doesn't even deserve a star at all coz really no care at all. Always annoyingly will say, "We understand" but how if no urgent help to repair?! And different agent different info and no ticket until you speak to 4 agents. Always answer is it depends. Very disappointing.

I am writing to express my disappointment regarding the lack of clarity about the iPhone I received from your company. When I got the device, I was never informed that it was provided under a lease agreement. For the past two years, I believed that the iPhone was my own device. It was only recently that I was told I had to return the phone, which came as a complete surprise and caused me inconvenience. Had I been informed clearly at the time of receiving the device, I would have managed my expectations and planned accordingly. I kindly request that you review this situation and provide an explanation as to why the lease terms were not communicated clearly. I would also appreciate it if you could suggest any possible resolution for the misunderstanding. Thank you for your attention to this matter. I look forward to your response.

Horrible customer service. We tried to cancel my mom's mobility account because she doesn't know how to use any cellphone and we went for a residential line instead. Bell doesn't offer residential services in her area. So we had to go with Videotron. But cancelling her services is impossible unless we send a medical document that says she's Alzheimers. Wait, what??! There's no way we're going to send anything medical for a friggin' cellphone service! The guy on the phone, Mohammed, was incredibly rude and said he was about to end the call. Even though we had my mom's account number, cellphone number, NIP, street address and so on. If I could give minus 300 stars I would!

Less than a month ago, we spoke with one of your representatives about possibly switching to a package that included Internet, home phone, and cell phones. At that time, we agreed to the Internet and home phone, but I made it clear that I did not want to switch our cell phones unless we could keep our existing phone numbers. A few days later, we unexpectedly received SIM cards in the mail for the cell phones. We never activated them, never used them, and never agreed to proceed with that portion of the package. We specifically told the representative that we were still undecided about the cell phones and wanted to keep things as they were.

The WORST company ever!!!!! The customer service is never helpful, Bell charges random nsf fees for no reason and refuses to reverse them, the bill comes out on random days, I paid $700 in three months to bell and they continued to disconnect my service constantly. I regret switching to bell. Don’t be stupid like me.

Worst customer experience ever. Basically, Bell can do anything the company wants and if you want its service you will do whatever Bell wants, or you can go somewhere else, and that is what I was told in different words. What kind of a company does and says that to its lifelong customers? Bell, that’s who. Doesn’t matter what mistakes Bell makes, or what lies the company tells you, you have two choices comply, or leave. This is what Canada has come to. We have no competition and Companies can do whatever they want and you have to bend over and say thank you, or you will get nothing.

They were very friendly and knowledgeable. I got the plan I wanted and a new number. The guys were too amazing. They answered all my questions, gave me a choice of what they had and set me up with the plan.

Dear Bell Management, I am writing to express my sincere gratitude for the exceptional service I consistently receive at the Bell Vaughan Mills location. Marco consistently goes above and beyond to assist me with any iPhone issues I encounter. Today, Jason also provided excellent help with the new update installed on my iPhone. Thank you for having such a dedicated and helpful team. A heartfelt thank you to everyone at Bell Vaughan Mills.

Bell Canada has been getting away with dishonest billing practices for years. They sold me internet services and in one year increased my bills four times. Despite my regular payments done automatically through the bank, always in an amount slightly above the actual bill, they have been charging me "balances owing" every month, and interest on top of interest. As soon as I find out, I make an extra payment, also slightly above the said balance they claim is owed. Yet, I keep getting high bills alleging I have not paid the balances. I have had enough. Time to bring them to Court and find a new provider. I am posting here what I have been charged for the past 18 month for internet only. I keep paying more and more.

Absolutely the worst customer service experience I’ve ever had. I am a new customer who recently made the mistake of switching from Rogers to Bell — and I deeply regret it. I’ve wasted over 14 hours on the phone with 10 different representatives, and my issue is STILL not resolved. Each time, I’m forced to repeat the same story over and over, only to be put on hold, transferred, or promised call-backs that never happen.

Awful service and support. I don't recommend. They keeped just telling me to wait and that they will help but finally they didn't. I spent hours trying to reach them and when I reach and tell my problem they finish the call suddenly.

Thieves, they overcharge you much more than what you sign up for, and when you call to request fixing the issue, they give you a huge run around and never fix the issue. Stay away and don't even touch with a 100-foot pole.

Just don’t choose Bell 🛎️ Worst experience ever. I cut off all my service, home internet, phone, tv and mobile with them, not matter the amount of discounts they gave me lol. That how bad it was with them. Even home security I cut it off. Lots more other companies are they that is doing just the same are even better

Bell has so far wasted about 12 hours of my time just this week and lost me a day's wages. I spoke with 5 different unhelpful people as I attempted to get them to honour their installation appointment that they made with me. So I closed my account. In closing the account I also spent over an hour on the phone (after driving to a store to return equipment) trying to close the account. 4 different people asked me multiple questions as to why I was leaving. After the questions they tell me they can't close the account but they will connect me to the person who can. Same story each time. I kept telling them that it was because they waste my time. No one took the hint and continued to waste my time. I wish there was a way to hold them accountable for the contemptuous way that they treat their paying customers. Maybe a consumer boycott?

They provide false information, and then charge you every month for mistakes they never explain. I paid over $200 for only three months of text and calls, without internet. I would never be a member of BELL again.

I have been a loyal customer with Bell for over a decade! I was happy with my service until recently. I had fallen on hard times and fell behind on my payments! I just am getting back on my feet and went to make a payment arrangement with them. The first representative agreed to my proposal and said she would add it to my file. Next morning I am receiving a suspension notice. Naturally I call back to see what happened. That's when I got the rudest representative I have ever spoken to. She told me she did not believe me that I would make my payments. So she wasn't gonna honor my proposal. Which was totally reasonable. I was willing to clear the whole bill up. I just needed to get paid. I am so unsatisfied to how I was treated that I will be for sure switching providers.

Biggest mistake to switch to Bell Mobility. Expensive, fee keeps going up every few months with no notice. Overload of spam calls on a daily basis. I will switch back to my old carrier as soon as my plan term is finished.

I had been a Bell customer for 2 years. I wanted a better deal to get a phone, they wouldn’t offer a good one so I went to another provider that had a better deal. No harm, no foul right? Bell called me 3 times right after I switched, I told them I would only switch if they gave me the specific phone I wanted with a plan. The agent assured me this would be done without issue. Waited 2 days, got the call from product specialist and was told the phone isn’t available to be shipped even though I was told it would be. After 45 minutes of deliberation and waiting on hold, I was told I could pick up the phone I wanted but it was only available at a store an hour away from my house. I thought “while not ideal, at least I’m getting the phone and price I wanted!”

Customer service is pathetic. Agents are not well trained. Most issues take several calls to resolve. Bell executives should be made to call customer service on a regular basis to see what a terrible experience it is. There is no respect for customers’ time. Clearly quality customer service is not a priority whatsoever.

I made a bad decision when I switched to BELL. Had wifi issues for weeks, very poor unstable connection, causing a lot of problems for work. Once fixed and sort of stable, data on all our devices is very weak to the extent it doesn't even support Google maps, almost 8 minutes to show directions. Let alone customer service who have been transferring me from one to the other to start my story over and over and they just recite same answer by reading my contract and no solution for over a week now. I am working online and chose BELL assuming it's reliable and I regret. The cost of losing days of work and handling complaints is higher than my financial tolerance.

I would like to express my deep dissatisfaction with the technical support I recently received. After following the troubleshooting steps provided by your virtual tool, I had to contact your technical support service multiple times, as the issue persisted. In total, I spoke with too many different representatives over a period of three days. Each time, I was assured that the problem would be resolved.

Please be informed about my case with Bell CA contract: I request that this official complaint be immediately escalated to a responsible authority, as for the past two months I have been unsuccessfully trying to restore my account to its original state. Unfortunately, your call center has not provided the necessary support to resolve this issue. With this letter, I express my strong dissatisfaction and protest regarding the unacceptable treatment I have received from your company, and I demand the immediate rectification of the damage I have suffered. • On July 6, I noticed an unauthorized change to my plan, carried out without my consent, which resulted in an increase in the monthly charge. I neither signed nor approved any such modification. • Upon contacting your call center, I was informed that this might be a fraud incident.

I've been with Bell since 2000 and my family many more years previous. This fact means nothing to Bell when it comes to doing right for loyal customers. When competitors are able to provide more for less, they refuse to match pricing and just offer excuses...wanting to even add more services in order to provide "bundled" pricing to remain competitive. My misguided notion of Bell treating loyal customers fairly cost me thousands of dollars over time and I finally came to my senses and switched over my home internet service to another provider as soon as their comparable service became available in my area. Do yourself a favour, save money, and don't wait to switch! Loyalty means nothing to this sycophantic company!

If you have a problem with your Bell service, and are fortunate enough to connect with someone you can understand, don't expect good service. I've been waiting for so-called customer to send me a remote for 4 days! I explained that we have been unable to access our Fibe and that if it wasn't resolved, I'd cancel service. REPLY? "IT'S UP TO YOU!" TERRIBLE SERVICE! I'm switching!

Please never choose Bell, horrible connection. It’s honestly ridiculous how bad their customer service is. Most times I am on my cellular data because the wifi in my house has no signal. Hope this helps!

My elderly mother is without internet and telephone now for 3 days going soon into the 4th day. This a very serious outage as it is a safety concern should she need to call emergency. What if an intruder should come? How does she call for help? Unacceptable “service”. Customers need to be notified by the company. Reimbursement as well would help. But this is a ridiculously long time without the telephone. Bell service on Ridgemount Rd in Etobicoke Ontario has recently been unreliable. Unbelievable!

I run a large campground Ontario and the Bell emergency phone line at the pool was not working which caused our pool to be closed. The technician they sent left early without fixing it because he said he had prior arrangements. His manager promised to send out another first thing in the morning. No one came, I contacted bell but was told that no one would come for another week. The technician and manager lied to us. The pool has to remain closed until they send someone to fix it. This is not only disrupting our business but our campers can not use the pool. Trying to speak with anyone at bell that will help is difficult to begin with, but this is beyond unprofessional.

A lack of reliable service. Call center agents who can hardly even communicate. I've been waiting a long time for a solution to a connectivity problem that shouldn't happen. The other recent, negative reviews seem accurate.

Bell Canada, have they lost it? How can you send an email for a verification to an email a customer can't log into for the verification code, so the option is phone up Bell and wait 24-48 hours for response. What is the common sense of this?

Wow. I have had lots of trouble with Bell in the past. But the last three weeks unbelievable. Many hours of calls, sitting on hold and pathetic service. Three service calls, one new modem and tons of frustration. I hate Bell. Period.

Bell offered me one set of terms but later increased my bill without my knowledge, claiming they could not contact me. They now say they will give me the same price only if I agree to a new 24-month contract. This appears to be a tactic to lock me in so that I cannot take advantage of a better Black Friday deal. I find this to be poor service and unethical business conduct, and I will not be using Bell again.

I am livid. This company is the most dishonest ever. I went to the states, got a plan and asked what settings to put my phone on. I paid for the plan AND got charged an extra $40 anyways on top of that!!! Long story short, I called, they apologized and took $21 off!! I am truly livid and am going to look for another phone company! They completely stink and are horribly dishonest. I don’t recommend them at all!!!!

The worst company ever. I should have stayed at Rogers and paid an additional $100 a month. The agents have NO training. I called to switch from Rogers to Bell (Mobile Phone Service) and had no service on my phone that day, I had to go into a Bell store the next day to get service which took the rep less than 30 seconds to set up. If the agent on the phone would have advised me the steps, I could have did it myself. Wondering how I was able to call them to tell me to go to Bell to get service, when I had no service on my phone? I had to FaceTime my sister to have my mother call them and take up 2 hours of my time. The agent said they would waive the $75 service fee and when I called to get it removed from my bill they said “the system won’t let me so you have to pay the fee”. Not worth the headache at all. Waste of time, money and left with constant headaches.

I recently had a very pleasant young man visit my house to market Bell for fiber optics internet, basic cable and cell phones. The price in total was $100 per month less than my current suppliers so I went ahead on a 2 year deal. It also included a $150 visa credit. I'm not hard up for money but my current providers internet was slower than promised and a few of my neighbors were very happy with Bell services but definately not their fees!!!.

Service no no good. I want to get back my old phone number from Videotron. But after 1 month, they still said: “waiting, waiting, waiting….” (3 times). I don’t like this company. Maybe I will cancel. I don’t like to use anymore. Service very very very bad…

Since Jan 2025, Bell has changed its line of shows on the new home network and food network. The shows are all from the UK and we can’t relate to them. Nothing new comes on. And Flavour network is all about Gordon Ramsey. I’ll have to switch back to Rogers, their programme choice is just awful. Sorry but that’s the truth.

I had Bell internet installed in my home, which never worked from the onset. No devices picked up the signal. I had the service cancelled and equipment returned within a week. It is now 4 months later and I am still calling them on a nearly weekly basis to have the significant balance they charged me, removed. Each time I call, the agent tells me the issue is resolved and the balance is at zero, however I continue receiving invoices and mail indicating an outstanding balance remains. The worst customer service ever - super unprofessional and clearly incompetent. I have now called over 25 times (no exaggeration) for the same issue, and still - not resolved. Pray for me.

Very incompetent, The managers laugh at you and hang up - Sharon Agent number **, the worst experience of my life. To a point I had to teach her how she can not touch my credit if I pay my bills on time. Which I did and do. They are bullies especially if you live far from any competitor. VERY POOR service.

If you have gotten a promotion from Bell within the last year, remember to check your bill because my bill has gone up $18 with a promotion that started at $121 has immaculately changed to $146 within only last few months. I was shocked to hear between May and July that there was a $6 charge every month of year 2025. When I called in, I wasn’t able to access my login to be Canada. I wasn’t able to use my original username or my password and they also changed my four-digit number. When I called I spoke with a man named David. His badge number is **. I told him I had a learning disability and I needed extra help. He then asked me what my disability was and insisted that I needed papers to continue. Unfortunately, I don’t need to tell anybody my disability and I think it’s completely ignorant and rude about Canada’s employees to ask these questions.

I've been a Bell Canada customer, but I'm really disappointed to see my monthly bill increase from $45 to $64 without any clear explanation. That’s nearly a 40% hike, and I haven’t made any changes to my plan. It feels unfair and frustrating, especially during a time when people are already dealing with rising costs. I expected more transparency and consistency from a major provider like Bell. Not happy at all with this experience and seriously considering other options.

If I could I would do 0 stars. I am a single work from home mother providing for my 2 children. Last week my internet stopped working. I tried multiple things until I decided to reach out to bell. I was rudely told to just change my box thingy and got hung up at. I went to my local Bell store and I was told they could not do anything about it. I then drove 1 HOUR to the other centre and got new internet. Yet again, it was not working. I called bell and they told me it was an issue in my neighborhood and it would be fixed by 10:30-11 pm.

It bothers me to give ANY stars to this terrible organization! Their Customer Service should be called "Disservice"! They hire incompetent individuals with very little understanding of the real customer service and treat their customer with the utmost disrespect! I have home internet service with them and someone at Bell fraudulently opened a mobile account in my name and collected monthly payments from my credit card without me ever signing up for it! I incidentally discovered this fraud and spent many hours trying to recover my money! I was treated with so much disrespect and regret ever doing any business with this terrible company. I also realized that they are ridiculously expensive and will cancel all dealings with them! I spend lots of money on this awful business over the past 8 years and it's time to boycott them and stop the misery! Bell, you no longer hold monopoly on us and we have other options!

PLEASE STAY AWAY FROM BELL. It is the worst company ever. I would give zero stars if I could. How can you keep on sending an invoice for 6 months (important to mention that the invoice was $3000) over and over again when I went to the store the next day after I bought them, and because I was not satisfied with the phones, I returned them (2 phones)? I have the proof ( returning contract ) with my signature and the seller's signature, the one who got back the phones. Even though I spent 6 full months making phone calls, sending in proof of returning the phones, the bill kept coming and adding interest. Bell kept telling me I had service from them when I had nothing, and I also had proof of this.

Bell is wildly more expensive compared to competitors for the same service. They charge $50 more a month for home internet compared to Rogers in my neighborhood. When I saw this and called them to ask to match it they refused despite me being a 20-year customer. Do not stay with companies. They have no loyalty. Go with whoever offers the best deal and it will never be Bell.

Horrible Service. Bad faith negotiation tactics. If it didn’t cost so much money and time, I would take them to court. I'm disappointed that negative stars are not an option. Horrible! Horrible! Horrible!

Worst service. No words! No proper billing can be done by these guys. Especially the collections team have zero interest in crediting our money back. I regret being part of this service. Improve for god sake.

I am writing to express my concern and disappointment regarding the service I received from Virgin. I had initially signed up for a plan through one of your agents, which was intended to cover both myself and my husband. However, I have experienced ongoing issues with incorrect charges being withdrawn from my bank account. While my first complaint was addressed and the billing was corrected, the overcharges resumed shortly thereafter. Despite having all the agreement documents that clearly outline the terms of the plan, your team has failed to honour those terms. I was informed that it may have been a consultant's mistake when setting up the plan, but I am now being held responsible for the charges and asked to pay the bill in full. This situation is both unfair and unprofessional.

Don’t use the service, they will make you pay even for suspension of service. Why should I pay for a service which I am not going to use? Customer service- Well what can I say, I said I want my account cancelled and they suggest suspension? Why? Please Bell- Try to help your customers- Instead of thinking of ways to make money.

I called in to know what time would the technician come for the installation and omg the person who was talking to me was so rude and condescending!! If you don’t like your job just quit instead of lashing out at your customers. Talk about customer service 🙄

Bell gouges the Canadian customer while providing the worst service. Coverage in Canada has gotten even worse than better with the 5G switch as the range is shortened with 5G. However they still charge exorbitant prices for their service. It is a shame that they have the politicians in their pockets and joined at the hip with Telus. They have a monopoly on the Canadian market and can do what they like with no consequences. Until this government opens the doors to more competition we will continue to pay the highest prices for the worst service and coverage.

I've been a loyal customer of Bell Canada for over 26 years, phone, satellite tv and internet. The beginning of June our internet went out. After talking to technical support for quite some time it was determined there was an issue with our modem. We had to drive to the bell store or we wouldn't have any services for up to 5 days. Get the new modem, all is good. This past weekend went out again.

We have internet connection with our modem, once the technician came to fix the home phone and addressed that if any problem happens again the modem needs to replaced. Now our wifi is not connected to all devices including printer, TV (photo attached), laptop in bedroom. Reset attempted several times, error 12 O1, no VNA connection. Technical agent on phone asked for 75$ service fee for home visit and supervisor avoid to talk!!!! Wifi must connect to any device, not to some! Why do we have to pay for a defective modem recently installed. And what type of customer service and technical support is this with Bell! We did not have such a bad service with Videotrone!!!!

Replacement TV box is being sent by MAIL!!!! BELL is now partnering with USELESS CANADA POST!!! Unbelievable that I have to wait 3 to 5 days for my main TV to be in use again. BELL used to deliver said box themselves (next day) but now this is the way they do it. BECAUSE THEY ARE TRYING TO MAKE MORE MILLIONS OF DOLLARS FOR THEIR SHAREHOLDERS. So now it's like screw YOU loyal customer. Your 15 years of loyalty - means F--K all to us. So I say screw YOU Bell. You just lost $214.44 a month. YOU SUCK!!!

Bell has, without question, delivered the worst customer service experience I’ve ever encountered. Their approach is rooted in intimidation — they threaten to suspend your mobile or internet service the moment you start asking valid questions about charges or your account. Instead of offering transparency or real support, they deflect, dodge questions, and treat the customer like a nuisance.

Failed to show on initial install appointment. Rescheduled appointment happened after time discussed. Once installed, internet worked for only a few hours. Have spent more time so far dealing with Bell than actually enjoying service.

We had been Bell Cell customers for many years. Lots of accounting hiccups, service issues along the way but nothing like the end when we terminated our account with Bell. They owed us money .. supposedly mailed us a cheques.. I am not talking a lot of money.. around 44.00.. We waited 1 month, 2 months. I made a call and they assured us they had mailed it. 3 months, no cheque. I escalated the call in customer service to a "manager". They apologized and promised it would be looked after and I had the manager's word they would stay right on top of it and get back to me with a cheque immediately. Long story short. 6 months later and no cheque. We are done forever.. Disgusting, lying service.

OMG... Worst customer service etc by far... Today I had the mispleasure of dealing not only with 1 but 2 Bell Customer Service Rep.... The Loyalty department being the worst of both dealing. First off they try to sell you on OTHER services... Secondly they CAN'T even help you with your current services... And thirdly their pricing is different from my Bell to their offers....🤦‍♀️ I am currently so frustrated I would rather use a hamster and wheel to run my internet.... If this was a 1 time occurrence I could truly forgive it but HONESTLY....it happens EACH AND EVERY TIME I have to deal well Bell's customer service....who seems more geared towards making money than helping or assisting their ACTUAL customers.... I NEED to find a new provider BUT unfortunately both large providers BELL & ROGERS are the same in my opinion....so you are stuck between a wall & a hard place. 🥺

Worst customer service experience. I was on the line for an hour and minute. They didn't solve the problem, they were rude, and our house has had no internet for days. Never suggest, same as scam for me!!!

Purchased internet service in December and they increased the rate in February with just a notification in an invoice which no one reads, when I spoke while purchasing the agent mentioned same rate for 2 years, they increased in 2 months. Rip offs, abusing their monopoly and government bribes.

Worst company ever. Changed from Roger’s company which my phone was working to Bell Mobility because one guy offered a better deal yet the phone is most often in sos mode, 1 bar on the scale no internet available. They keep saying to us we are working on it, which is bullshit because people from the neighborhood says it had been like this for years with bell. We asked them politely to broke the deal, but they refuse even tho we don't get any service in which we pay every month.

Business account: We were misinformed as per the capabilities of thIs phone for PC use and connection sharing... So we now need to change the Iphone we just purchased for this on the rude employee.... GRRR! À $1900 mistake... Now we contact the support at Bell in order to find solutions to switch to another compatible phone... They propose NOTHING, no solutions... We then mention we will purchase back the useless Iphone in order to resale it and we will need a new phone now to replace it.

I am very disappointed with Bell. I have been with them for over 20 years and have seen my bills creep up to a level that is unreasonable. I recently cancelled my subscription. They now have requested that I return some of the equipment that is mine but was replaced due to obsolescence or on a service package. Shame on bell. This equipment was mine and not a rental as I never agreed to renting and purchased the original equipment upfront. I will never deal with bell again.

Very unprofessional. They rescheduled my home internet installation 3 times, and when the smelly *jeet* tech couldn't connect my internet, he didn't even disclose this to us. All their call center reps are also *jeets* with attitudes and I can hardly understand what they're saying on the phone. Avoid this company!!!

I recently went back to Bell after being with Rogers for some good years. When the sales person came to my door I had 2 specific request 1- to take down the Bell satellite dish that was put on my walls some 10 years ago when I was with Bell. He said to talk to the tech who will come to my house to install the new equipment. When The tech came to my house he said he is not taking the dish down and it is not his job. 2- to keep my existing phone number. After 8 days I realized the phone number that was given to me was not the same I had before switching to Bell. When I called them I realized no request was done on behalf on the salesperson to keep my old number. That lady who gave me this piece of info said somebody would call me to confirm that with me.

Totally bullshit service. They don’t know how to deal with customer. Whenever we call they just must excuse. I feel stuck here. My recommendation is please join Roger’s. They have always better plan better deal, better customer service. Instead of wasting your hard earned money on Bell. Please join Roger’s.

The 2nd time in 2 years that I've booked a technician repair, been provided a 5 hour window, then had them cancel the appointment. This time it was to repair a poorly installed line. I asked the first technician to install it properly and he ignored me. Now a year later and they have to come out again. I drove 2 hrs and took the day off work to have them cancel my appointment at the end of my appointment window without even a courtesy call. I would never ever recommend Bell.

Krystal, at the Peterborough location went above and beyond to help setup a phone for my mother. (Unlike Cobourg location) She was, friendly, patient and knowledgeable. She offered a better package and actually showed interest. Thank you!

Hi. I would like to tell you how horrible Bell's service is. I talked to this girl "Yan." Her customer ID is "**". She was not great like they say on their website. Yan was not only disrespectful but tries upselling though I told her that I do not need it. Cut out Bell and use Roger's. I am mad. It was 100 monthly. Do not buy Bell's service. She was not listening to my concerns but wanted to upsell us. I am mad.

Was on the waiting queue on the phone for 51 minutes. They told me the average waiting time was 6 minutes at the start. After 51 minutes, I was told by a robot that, "Due to unexpected events, the service had to close. Please call back tomorrow."

Be careful if you have to choose Bell. They put me in a contract without my permission and ended up owing over $2000. When I canceled my subscription they said they had no record of me even calling. They are really shady and will bend over backwards to rip you off. Make sure you record all communication or they will get you too!

Absolutely the worst company to get ahold of, the app is useless. The one time I've gotten to speak with someone he was friendly but could barely hear him over the background noise and was then put through to yet ANOTHER robot. Wasted hours of my day just trying to pay a bill. Also, the worst connectivity of any cellular company I've experienced including multiple countries.

It is the worst company I have ever seen. The staff are rude and treat you like a boss and from a higher position and even allow themselves to insult you no matter how much you respect them. It seems like this is the new customer policy that they don't allow customer even to complain anymore. They charge you extra for services you never request, whether it's mobile internet or home internet. A year and a half of paying an extra $10 for an additional service - and now for a few months now, $3-4 has been added to my home internet service. Several times I went to the Bell store in downtown and in face with their rude behavior. Even once I asked about the Bell gift card, they laugh at me and said, "Do you just remind it after one year," even though they initially told me when I bought the phone that it would come to my house by mail and I'd followed up several times.

Untrustworthy, recently moved to Bell, not a good decision on my part. More money than expected, fees to lock you in, signed up last month and already 700.00 invested. Please be careful when trusting the promise made by the provider. If it’s too good to be true it’s because it’s not.

Customer service agents are not competent for the job. I had to call 4 times to transfer my Internet service. Each time, a different agent and saying totally different things. Work order is not placed as promised. Finally ended up without internet in the house. Terrible service.

We upgraded our internet to a higher mbps and they cut off our internet until May 26. What do they expect us to do while waiting for them to upgrade our internet? We are running an organization with an important upcoming event this weekend and we are left with no choice but to switch to another provider.

I had been with Bell for a number of years, then was on the fence about staying with them when I last moved after hearing many negative things about them. I decided to switch providers after they were going to connect me two weeks after I moved (even though I provided them plenty of notice) and they disconnected me two weeks before they were supposed to (even though my bill was all paid up etc). I had really just had enough. I am actually writing this review now since they just knocked on my door to tell me about promotions etc. This happens frequently. Thoroughly unimpressed with this company.

I had the pleasure of speaking with Mandeep ** from Bell's Loyalty Department, and I can't say enough good things about his service. He was polite, down-to-earth, and incredibly informative. Not only did he address all my concerns efficiently, but he also corrected the issue with professionalism and sent me an email confirmation promptly. This experience was especially meaningful to me because I was calling regarding my late mother's account. During a difficult time, Mandeep made the process seamless and stress-free, showing both empathy and expertise. His support made a real difference, and I truly appreciate the kindness and professionalism.

Is the worst company to get in service from Bell Canada absolutely because of the my mistake. I got Internet from this company absolutely it. I got 3 GB but they give you not even one gigabyte and they charge you a lot of money and those guys is ridiculous of company.

I deal with regular internet interruptions, almost weekly. I don't recommend Bell for someone who works from home. It's stressful when you have online commitments. Customer service is either uninformed or dishonest.

Continued to charge us for months after multiple calls for exorbitant internet and phone fees after my father passed away and we were unable to continue paying. No sympathy. Now they call my cell phone with customer service not getting that "No means No" and it's a full sentence. Worst of the worst. The irony in Bell let's talk - is virtue signaling irony at its finest.

One of the worst customer service, it's so frustrating dealing with them, can not modify my channels online, because I'm getting an error, and they're not able to do that at their end, because they are getting the same error, mean while customer service rep is saying these are the only option I can offer you, either wait until it's resolved or open a ticket which can take 24 hrs, meanwhile they will keep charging me for channels that I did not or can't pick.

By far the worst customer service I've ever experienced in my life. I placed a order for a phone that was cancelled 2xs without me knowing. After talking to about 10 different people who passed me around on the phone after everything had already checked out twice. They wanted me to place a order for the phone again for a 3rd time while waiting 3-5 business days each time after the orders were placed and I ended up not even having a phone or getting one with them and now waiting another week on getting my deposit back. I ended up going with somewhere else. Save yourself the headache. None of the people I spoke to on the phone seemed to even understand how to do their job. It was the worst.

Hi— My Bell bill for Internet have gone — I called customer service royalty on May 8 at 745pm— He was very rude/not professional—- He was more focused on the home phone plan— when I did not even ask—- I was trying to lower my bill for internet.

If I could give 0 stars I would. The service is absolutely terrible. Nothing works unless I'm in the city. I got the phone hooked up in absolute garbage company. Overpay for your phone bill but can't connect to any towers for service like sell out already.

Pathetic company. Called about a com cable that broke off the pole and hanging 2 ft over my driveway. Took a week and a half before someone came and fixed it! Horrible and pathetic company. Go for their competitors. Their technician think it's acceptable to tie the wire to a tree and lift it out of the way. Fixed! Wow.

I just cancelled my home internet. I signed up for a 2-year promo contract at 50 dollars. However, for more than a year, they have been charging me 5 dollars more. I just noticed it today when trying to find out if the credit card charge $62 was for my cellphone or my internet. To my surprise, four months into the 2-year promotion, they started charging me more. Instead of 54 tax included, they charged me 62, and they were planning to upgrade the price in May as well. I have paid 5 dollars more from July 2024 to date. Crazy!!! The excuse that they gave me is that the contract says that it could be a price increase during the term of 2 years. How in the world would I have accepted such a nonsense of possible price increase? That was never disclosed to me the day that I agreed to the service. The Customer Service tried to convince me to stay with them but I do not trust them anymore.

My review is regarding Bell Smart Home system and customer service regarding this part of Bell. We got smart home security with them in 2020. It's been almost 5 years, and they claim that we still have the most updated equipment. I called to get a discount on the $56 monthly rate and the customer service rep gave me a promo for 6 months, supposedly. Bell still charged me the regular rate, and when I called to inquire and complain, they told me I misunderstood and I was told I wouldn't get a discount. They claimed someone called to tell me that. No email or call was received, and they refused to give me a refund or connect me with a supervisor. They also refused to give me the name of the employee who supposedly made a mistake by promising me a discount. What a shady company!

Bell services are terrible for me. When I was in India, a sales promotion was going on with a travel agent, and they were providing the Bell SIM card to the students who were going to Canada and creating their accounts without their signature. Due to which I wasn't aware about that, as email wasn't working for the month, and I was having an Indian number, due to which I was unable to get the call from the Bell Services. And when I got the Canadian Number from the Rogers service they try to contact me, in the first 2-3 calls I was unable to verify my information because e-mail was not working and I didn't known about that their is an agreement but one of their Customer service on the call suggest me to visit the Bell store and when I visit their they said check email and let me know that the store associates cannot cancel the unnecessary charges like how bell provide the misinformation to the me and waste my time.

Someone from Bell called and offered promotions which turned out to be bogus; contacted Bell customer service to be told that there was no record on file, in other words: tough luck. Beware, if someone calls, just hang up.

Never sign up with Bell if they require a refundable security deposit. We paid $400 to get my husband and myself new plans when moving back to Canada, I am a Canadian citizen. We paid this unit July 2024 to get it back after 6 months of paying our bill on time, which we did every month. I am still trying to get my $400, numerous calls to no avail. No one knows what they're doing on where our money actually is. I've heard that a cheque was sent but must be lost so we'll issue another one, to it was applied to your account as a credit and finally it was paid back to the card which it hadn't as that account is closed. I am ready to take my business elsewhere. Sick of Bell.

Terrible overpriced, bad customer service! I changed my package and was told I would get discounted after 45 min on the phone telling Maureen no she offered me a bunch of discounts so I finally agreed to get my bill with no discounts! Don’t use Bell, go to Teksavvy. Stay away from bell. They are scammers. I assure you this is not the only issue. These thing constantly happen.

Trespassing to my backyard by breaking and opening locked gate, not notifying me at all. Bell employee thinks he can enter without homeowner's approval. Previously entered to my back yard and damaged fence top.

Extremely poor customer service. When we had an internet issue, instead of fixing it properly, they disconnected everything and left it that way for a long time. On top of that, we had to spend a lot of time on the phone trying to solve the problem ourselves. Completely unacceptable. Very unhappy and would not recommend Bell.

I have been trying to get ahold of Bell for a month and still no tech came. They are the WORST. I honestly don’t think anybody even works there. The customer service don’t know how to fix your problem and when they say they are sending a tech they never show up.

I had been with Bell for about a year and a half. My internet bill had been increasing incrementally for over a year. I contacted their customer service to have it reduced, was promised a $50 credit good for 2 years, and to check back the next month. I called back the next month and they claimed they had never made such a promise, and said they could do nothing to reduce the bill. I cancelled on the spot. The kicker is that I was apparently talking to the so-called loyalty department, who seemed to have no interest in retaining a long-time customer. And every single call I've made to them invariably pestered me about adding a mobile plan, ignoring that this customer didn't want to pay MORE, and was trying to pay LESS. There are other options out there. If Bell thinks it can continue operating like a monopoly without caring about customer retention, then they are wrong.

Read Marc from Ottawa's review and then make it ten times worse. I made my SEVENTH call today about an emergency situation, this one answered by someone in the Philippines, and after hours of being on hold and repeating the same information ad nauseam, there's still nothing but indifference, script-reading and blind numbing failure to resolve. I'm reporting back to my MP and intend to notify the CBC's consumer affairs program. Catatonic disaster in terms of customer service, and lies too, in that a robot confirmed the appointment but contractor still failed to show with no apology and no explanation. This from a so-called communications company. This outfit should have their licence to operate in Canada revoked. Rating: Minus a hundred stars out of five. Scarcely believable.

Bell Canada increased my bill by $20+ after 2 months of service. The person signing me up said that may happen and to call Bell and discuss it. They offered nothing except the elimination of services. A complete waste of time and the representatives were rude.

I’ve never been so frustrated with a company in my life. Bell Canada has completely failed in every aspect of customer service. From endless wait times on the phone to the complete lack of helpfulness from their staff, it’s been an absolute nightmare. First off, the customer service agents are either poorly trained or completely uninterested in solving any issues. I’ve had multiple interactions where my issue was either ignored or poorly handled, only to be transferred around in circles. Each time, I had to repeat the same information over and over again, wasting hours of my time. I would not recommend Bell Canada to anyone. There are plenty of other companies with far better service and customer care. Absolutely the worst experience I’ve ever had with a service provider.

They do hard credit inquiries. I asked them to start my service following month but they started right and then later said they can't do anything but cancel. They put a hard credit inquiry on my account for nothing. Never Bell.

Worst service, wait times are very long and when you do finally get ahold of someone They don't speak English, It would be nice if this company or rogers being the two major companies that run the monopoly game in Canada when it comes to our services. They should spend more time hiring people that can speak the language. Stop being cheap.

Quite possibly the worst consumer interaction I've experienced. Ineptitude and rudeness, total disregard for the customer. Thank goodness for three day grace periods. Somewhat ironic and comforting to notice their credit score going into negative. Couldn't happen to a better bunch.

I was a Rogers customer and I never had SOS issues. Someone told me to move to Bell. It works better than Rogers. I moved to Bell last year 2024. From that time till now I have the worst experience that I have faced ever, my line goes to SOS and everywhere I have 2 bar signal and sometimes even 1 bar. Worst experience ever with Bell. I would never recommend anyone to move to Bell. Rogers is way better than Bell. 5 stars for Rogers 0 star for Bell. If there was anything below 0 star I would give that to BELL Canada.

Bell provides the poorest customer service, scoring zero out of 10. Persistent problems with overcharging and mobile service issues have necessitated repeated escalations. Rude employees, one of which was fired due to poor behavior. As a result of this disappointing experience, I have decided to sever ties with your company permanently. I will not be recommending your services to anyone as, in my view, you are the worst mobile service provider in Canada.

It's the first time since I came to Canada that someone helped me right away if I had a problem without transferring it to another person or just giving me the number so I can solve it myself. Today at Sherway mall in Bell, a lady named Christine was very kind, she solved a problem that someone else made. She was amazing and I hope you will hire more people who know how to do the job like Christine.

Bell's mobile service is a total scam. They push you into taking a mobile plan and then charge you for services you're not even using. Every time I try to get help, I get stuck with customer service reps who don't resolve anything and just keep pushing extra fees. They’ll make promises about great coverage or deals, but the reality is the charges pile up for nothing. It feels like they’re just taking advantage of customers. I’m completely fed up and would never recommend Bell to anyone. Do yourself a favor and stay away from this company!

I only gave them one star because zero stars was not an option. On hold for hours with no issues resolved, and conveniently disconnected only to call back to have no records of the conversation we had.

I stupidly decided to change my Internet provider to Bell because they had a great deal and I’d be paying less for faster Internet. Bell is literally the most incompetent company I’ve ever had to deal with. They have zero communication skills, including internal communication about customer files and communication with their customers. They have called me so many times regarding my Internet that I have received and that I told them I would set up on a certain date. They are supposed to make note of that date, but I continue to receive phone calls saying that my order has been delayed (which is untrue because I received it and told them that I received it) and that they’ll have to figure out something for me.

I wish I could rate them 0 stars even though 0 is higher than they deserve. We had our internet hooked up in early January. Where the first technician said they had been to our address but the property wasn't accessible, but of course he was at the wrong address because the people they hire do not know how to read. Sad to say, but it's apparent. The second technician pulled up in front of the house down the street, I yelled and waved to him but nothing. The third technician stated they were there 4 hours before the scheduled time, a lie, as I had taken a day off of work to be there. It took 4 technicians to find our address, even then we needed a 5th to actually have the internet, because on hour 14 with the internet it was cut, the procedure was done completely incorrect.

Worst customer service. Horrible signal. They will rip you off and the will hang up on you. I would never recommend them to anyone. I hope we have American companies in Canada so those guys will bankrupt.

Bell technician Balan works in Scarborough area. Balan is one of the best Bell staff, he is patient, has excellent attitude, completed the job in perfect expected result. Balan is a very knowledgeable Bell staff in their products.

Absolutely horrendous company. Had service for less than 24 hrs, one cell phone plan, brought own device, $85/month 40G Data, cancelled same day, was charged 175 dollars. Paid 135 and they waived the fee, just got a bill for $57 including late fees with no notes on my account. 🙃

Bell has the worst customer service and they force you to be their customer. A knock on the door, it turn to be a scam. The deal they offer it’s not what was in service agreement. Always ready your agreement with Bell, as soon I notice inaccuracy in fees, I canceled the phone less than 24 hours before they connected my phone. Called and speak to customer Service for one hour and half trying to sell me other product and finally agreed to waive the fee as I canceled before 24hrs that was early January 2025.

I am trying to cancel phone service for my father who passed away last week. This service should be a simple process that should be available online. I have been on "hold" for the past 1.5 hours and I'm still on hold. After the first 65 minutes, the line was disconnected. I called back and so far I'm on hold for 32 minutes. This type of service is unacceptable.

Very very bad service by Bell. I am not using Bell internet from last month as I am with Rogers now but today I got bill of $225. I called customer services and they told me to pay this money. See what they are doing, this is a big scam company. They are charging without any reason. If I am not paying this bill it will affect my credit history. So I request everyone never use Bell.

I've been a Bell consumer for 17 years 4 cell phones cable and internet. My internet has been down for 2 weeks. 10 hours on the phone 2 new modems 3 technician here for service problem still not resolved. Now when I'm calling in same repetitive questions no solution. Also had to deal with a case manager refuse to give me his employee number and disconnected call. I run a business from home and have lost revenue because of this. I do not recommend using Bell for personal or business use.

Bell make sure to hire the most incompetent customer service agents in the country. And let's not forget about how rude they are. We received a letter from "Goverment of Canada" with a code for a new "Seniors special" program. The agent who I talked to the first time told me that the code didn't work in her system and she will take care of the situation and call me back. Waited 2 weeks and when I called back myself they told me they had no records of my conversation. Even when I gave them the exact date and time of my call.

Bell is by far the worst company I've dealt with. Their network coverage is poor in many areas, mobile data is weak—especially for professionals—and they have shady billing practices. They charged me $500 for international calls that were free with my previous carrier, without any warning. Avoid this company at all costs

Bell told me I had Fibre Internet through a neighbourhood marketing representative. I planned to switch internet and mobility. Turns out after an hour and a half worth of phone calls to accept, and complete the contract and credit check - it all ended up being a waste of time. They made a mistake that I don't have Fibre internet. What a joke. This is in upper Cornell, Ontario area. I would not go with them. Will make a Tiktok video about this shortly as well.

Doesn't lower price after the contract is done and the phone is paid automatically. No options between 0GB and 100GB data when I don't even use 10. Give the option to use your credit card for the 10$ rebate for automatic payment, bother you a week later to use debit card or you lose the rebate. Only call you with ''really good options'' after you've already cancelled. Been with them for a decade at least, never got any rebates for that.

Worst customer experience ever. Be prepare to lose many hours of your life trying to get satellite set up. Extreme patience is required. The folks on the phone are nice enough, but no one seems to know how to get problems solved and I was bounced from dept to dept across the country!

I once had Bell internet, DSL, almost 20 years ago. It was the spotiest connection, I remember an uptime of around 50%, at best. Almost 20 years later, undecided to give them a try again. NEVER IN MY LIFE have I fought so hard to become a customer. From technical issues, to incorrect setups, failures on customer service, lack of knowledge, and more, it was a true test of patience. But eventually I got the mobile line up. Then they gave me an offer for home internet, what was I thinking..... Same BS over again, but now, I also need a tech, cause my fiber jack has pulled a Copperfield. Appointments are at the whim of them, with zero respect to a person taking time from work to be there. It took them 3 support people and 3 hours to even figure out how to add the offer they upsold me, to my account. We had to wipe and restart EVERYTHING.

I had Bell internet hooked up for at least 3 years. My first payment was for $170.00 that was first bill plus installation. I have not received a bill since to remind me of the cost month to month bill for the internet. I got 2 pre suspension notices within 2 days one for $311.01 and the second was for $380.54. They online stated my bill per month is $108.00 before and $124.20 after taxes, while their current online promo is $50.00 per month for 1 year and after the year it goes up to $75.00 a month for the same damn package internet alone. They are absolutely garbage at keeping their customers up to date on offers and packages, $124.20 a month for internet alone and this is rural area where fibreop is not available. I don't recommend them to anyone

They are thiefs. Always changing the amount of the bill. I canceled my service. In my account it was saying we are preparing your last bill for more than a month. When it was ready I paid the amount. A month later, I receive a fee for late payment charge. How I am supposed to pay a bill that is not ready. It's ridiculous.

Flat out consumer fraud. I have to use the wifi phone option in order for my cell service to work IN MY OWN HOME. Otherwise, when I receive a call, either it sounds like someone is calling me from 1974, or the person on the other end of the line says random parts of sentences just drop out. Red Deer is the third largest city in Alberta, and there are a number of neighbourhoods with poor to virtually no service. Yet I'm charged $87 per month. Tell you what, Bell: Charge me half (given it's half a service), and we'll call it good. I might even remove this review.

I signed a contract for a new phone with Bell not even a month ago, my first bill has just come in. I was just notified that my bill is now going up ten dollars a month due to me not wanting to setup autopay with my bank account. I have never before had my monthly bill cost go up while on a contract especially when it just started. I have had at least 2 previous phones with bell and my loyalty got me nothing except an increase as they say they can't do anything for me.

Why can I not call and speak to someone who is NOT trying to UPSELL ME!!! Made the mistake of calling about my usage of my Bell Fibe app and what type of tv would I need, in a spare bedroom…first thing out of her mouth…you may need another receiver!!!! Bye. I use the app daily on my phone, computer and laptop with ZERO headaches…so I know it’s not true..just wanted to know what type tv?.. Pretty simple answer…but I guess you don’t make any more money by giving good advice!!! Why can’t you look after the people who have been your loyal 50 year customers???? Most have broken up with you by now, but I am still your victim… If you didn’t have us victims..you’d REALLY be out of business!!!! An embarrassing Canadian company..

They have quality internet, but that comes at a price, they will call you 1- 2 times a week if you leave them, which is also a pain to do, they won't make it easy for you unlike the yellow company. They also bend the truth a lot when they sell you their product.

I honestly can’t believe how awful my experience has been with Bell. I’ve been a loyal customer for years, but my recent issues have pushed me to the breaking point. For the past MONTH, I have been completely without Wi-Fi. That’s right—no internet at home for a full 30 days. This is completely unacceptable, especially when I’m paying for a service that I can’t even use. What makes this even worse is that Bell hasn’t shown any urgency in resolving the issue. Customer service has been incredibly unhelpful, giving me the runaround every time I call. I’ve been promised follow-ups that never happen and given no clear timeline for when the problem would be fixed.

We never ever ever have my name associated with any Bell service service again. The absolute worst customer service. I agreed to a cell package on the phone then when I received the email it was not what I agreed to. Called customer service and they couldn't fix the issue, waited for call from retention rep. No call back. Canceled 3 phones and internet. Never again.

They had a good promo from one of their salesman (door to door). Was a bit cheaper than what we paid somewhere else. So we made the switch. 5 months later, we received a 12% increase notice. Apparently, it's quite common (yearly increase). Won't go back there.

Recently changed my plan thinking it was gonna be cheaper, ended up paying 33 90 more for new plan. I was mislead and now I can’t get my old plan back and am stuck paying more money now, Bell does not care about customer satisfaction just money.

I have been a Bell Canada customer since 2011 and for the most part, have always felt I was well-treated, even though the telecom prices in Canada are ridiculous. My opinion of Bell changed when my 2 year contract ended on January 3, 2025. I feel that the contract had been mis-represented to me and I was now facing a $650+ buy-out of my phone, which I was not expecting. My options were limited....turn the phone in for another and re-negotiate the contract or keep the phone and pay the fee. Even though I was happy with the phone I had and didn't want to replace it, as a retired person living on a pension, I couldn't afford the $650 for the buy-out.

Here’s a revised version of your complaint as a Google review without personal details: Review for Bell Services. While Bell’s mobile and mobility services are excellent, my experience with their home internet installation has been a disaster. I was promised installation within 1-2 days but faced repeated delays. 1. I canceled my existing internet services based on a promised installation date of December 31. 2. On December 31, I was told there was an internal mistake and rescheduled to January 6. 3. On January 6, despite assurances from a representative who claimed to have confirmed the new date with a technician, the installation was again delayed. 4. Today, January 9, I was informed the installation is delayed yet again until next week.

Hello. I ordered online through the MyBell app, 1 month and 10 days ago Iphone 16 Pro Max. Just think about it - I waited almost a month and a half, and every week I called +18006670123 to find out the order status. And I was constantly told that, "There were some delays. In 3 days you will receive a tracking number and the phone will be delivered within a week." And so a month and a half passed and one fine day on December 28, 2024 they simply cancelled my order without warning and didn't even inform me, I found out about this when I saw that my order was no longer visible in my account. Just a disgusting company. I will continue to use this connection until the end of the month, and then I will definitely change this company!

If I can give 0 star I'll definitely will. I've encountered nothing but problems with my bill the moment I switched up to Bell (BYOD) back in October. First, I was promised to not be charged the connecting fee for the 2 lines I have ($147) and that my monthly bill will be around $87 for both phones because of the discounts and promotions they had that time. Come billing time, my I was charged the connecting fee and my monthly bill was $112 after tax. The connecting fees ($147) were credited back to my account after I disputed it but they couldn't do anything about the bill because it's been posted already. The lady who helped me over the phone was nice and offered to put me on a cheaper plan but it won't be in effect till this January since they do changes every first of the month and I called mid December. That's fine by me. I was told over the phone that my bill will be around $90 before tax for both lines.

This company practices illegal cut off procedures, before your bill is posted they text you and cut you off and do not allow you to use your payment app to create late charges and threats of intimidating behaviour to cut your lifeline off even though your credit limit is not reached or a new billing has been issued to your account and given days to assess if the charges are true...you're cut off and targeted as a low class, low income person!!

We have been Bell customers for over 40 years and called customer retention to improve our plan and the price. We were offered a plan that cost $30.00 more than new customers would get and were told that's what all companies do. The representative was rude, combative and defensive. We will be changing carriers in the next few days and will NEVER be going back to Bell.

THE ABSOLUTE WORST AND LITERALLY DESERVES LESS THAN 0 STARS. After receiving a confirmation email to set up internet (after already having SEVERAL issues with Bell) - they did not put through my order due to a "deposit" that I don't actually have to do according to them, since I already have a mobility account. They then changed my installation date (within two hours of the original confirmation email) to a date I do not have available - which was why I chose the first date in the first place.

Purchased new phone apple iphone 16 pro max. Unable to make calls all the time, 80% of the time calls drop and not completed. Called Bell technical support and explained issue. After doing normal troubleshooting like shut power down, etc. that we did 10 times before calling bell did not help. Technical support Opened Ticket and told us specialist will call us within 76 hours. We received a call from bell within 76 hours and agent have no idea about problem. I told him that phone have a e-sim may be that is the issue. Agent said no, and told me that a technical specialist will call me within 48 hours. It's a week now and Never received call from bell. I stopped at one of bell stone and got physical sim and installed in phone. Phone start working right way. Not a good experience with technical support. looks like they have no idea and not educated about issues.

This company makes big promises but fails to deliver on them. While their technology appears to be good, the customer service is terrible. They make it incredibly difficult to resolve any issues, leaving customers frustrated.

I have already said this to my Bell agent. But I have not received any solution. I got a plan started on the 1st week of January 2024. And then changed my plan on Sept 1st week which was cheaper, the reason was, I had work from home so I had to be home and use my wifi everyday. Then 1st week of October my bank sent me a text saying my credit card is short funded and said my per authorisation was declined. That's how I found out that I was charged for 600 plus dollars for just one month.

**Review for Bell: ★☆☆☆☆**. I have been a customer of Bell since 2009, a loyal 15 years, but my recent experiences have been incredibly disappointing. It feels like they treat long-standing customers as if we've never been with them before, with no emphasis on customer retention. I recently missed a deadline for a phone upgrade and was shocked to find an $800 charge on my bill. When I called customer service, all I received was a dismissive "tough luck" regarding the phone's remaining costs. It's frustrating, especially since I'm part of their Employee Program (EPP), which has proven to be more trouble than it's worth. To make matters worse, the new Apple 1TB phone isn’t offered through Bell EPP program, forcing me to go to the Apple Store and deal with paperwork. Anything related to my phone has to be handled over the phone, as store agents are locked out of the system and the Bell app are both useless for these matters.

After wasting over 2 hours of my time, they were unable to assist with the issue I was having. On top of that Britney from customer retention was rude and kept speaking over top of me. Not allowing your customers to finish what they’re saying is extremely disrespectful.

The great help that I had at the Bell Store on 17551-100 AV in Edmonton Alberta. The staff member was super friendly and very patient with me. I will go back there for any help I need with my bill

Frustrated with Bell Canada again! Came back to Bell 2 years ago. Had a decent promotion rate. I was told at the time to contact Bell when my promotion was expiring so that I could take advantage of current promotions to to keep my bill down. I have contacted them every month since October as I was instructed. Each time I was told the same thing. "There are no current promotions, call back next month."

Bell network sucks!! I spend 1 hour trying to download a web page restarting my phone over and over but they say they're the fastest and best. What a lie!!!. Bell is worth the toilet paper I wipe my with.

I have been with BELL for YEARS. I have 2 homes with Bell services and each year, or should I say MONTH at this point, they are getting worse and worse. Customer service are either completely incompetent (they state that my home cannot have phone and yet it does) or they are just plain rude. The service has become subpar. My internet keeps going out and today, I was told a Tech was coming out to the house by 5pm. It’s now 5;40pm, I’m on with BELL and they never showed. They can’t tell me if anyone is coming or not and are trying to reschedule for a different day! NO! I NEED the Internet I paid for back up and running TODAY! Don’t lie to me, BELL, and make up excuses. I need it for my job, just as you do. I will be calling Rogers in the morning to switch over to them. Not much better but they’ve got to be better than the service I’ve been receiving from Bell for the past 6 months.

So I recently cancelled my account with Bell because someone used my cellphone number to called Russia, Bosnia and Jamaica and rack up a $400 international calls on my account. Bell bill me and took the total amount of the international calls even though I had a conversation with bell rep who promised me that I wouldn't be charged. Days later my pre-authorized payment credit card was charged for the international calls. I am from the Caribbean and speak Russian. Why would I be calling someone there. And I'm not that dumb to do that if was gonna make international calls. Everyone knows how to used WhatsApp or Facebook or other apps for making long distance calls aka international calls. Duhhhh. Lol.

Poor customer service. I had my Bell email hacked and I was assured by their technical team that this was not the case. The GEEK SQUAD confirmed my add and was told to ask the technicians at Bell to do a MASS DELETE LOCKOUT. I’ve lost a month of productivity due to their incompetence.

Biggest scammers out there. Rip off phone plans. Not allowing you to change to a lower plan but only upgrade to a more expensive plan. Canceling my subscription. Pay 98$ a month for cell service is just a scam. Nothing else.

I have had to call Bell representatives multiple times this year-six times in total-to address the same ongoing issue, which has persisted for over a year. Instead of properly fixing the problem, the technicians simply move a connection from one terminal to another, offering a temporary “solution” that fails shortly after. This lack of proper troubleshooting and care is incredibly frustrating, especially considering the customer in question has been loyal to Bell since the 1970s. She is an elderly individual who relies on her phone as her lifeline, making this level of service completely unacceptable. Rather than truly addressing the root cause of the issue, Bell’s approach seems to be putting a band-aid on the problem. It’s dissapointing to see a company so unreliable and dismissive of long-time customer’s needs. I strongly recommend looking for another phone company. Bell’s service has been nothing but unreliable and unsatisfactory.

Horrible service. I moved out April 23rd out of a residence and it's now November and they are trying to say I owe them monthly bills up until now. Everyone knows if you're more than a week late they shut you off. What crooks.

One of the worst services I have ever dealt with. They kept pushing the home internet installation appointments. Giving fake commitments. They were behind the customer to get into contract. Once the contract is signed they don't care after that. We are without internet for the past 3 weeks. All our security system, Baby monitoring tools are completely relying on the Wifi, Yet after explaining all the hazel situation we are going through to the agents, they least care about you 'cause you signed the paperwork. Customer service is very poor. I regret a lot in getting into Bell. Eastlink was much better than Bell.

Bell Canada stands out for its incompetent and rude customer service. Despite my efforts to resolve issues with my account, their staff lacks professionalism and respect for customers, making every interaction frustrating and stressful.

They had me take my wife and 4 month old kid to a Bell store because they refused to do a sim swap over the phone. This is because my original sim was stuck in the mail and they couldn’t verify who I was over the phone. They will activate as many lines as you want over the phone to take your money though…. Good customer service in 2024.

This has been the worst service I have ever experienced. We have been Bell subscribers for almost 20 years, and when we moved from BC to AB, they still could not change my service region. I have called every week, and I'm not getting dishonest answers, no service, or missed service calls. I refuse to pay my Bell bill until my subscription service is available to my receivers. If possible do not use Bell. The customer service is bad and one star was too high of a rating.

Bell Canada is horrible. I have had a credit with them for over 6 months. - $1838.37! I have cancelled all my services with them and have been fighting for the return of this money! I’ve spoken to many people, all with empty promises! I’ve escalated it to a man that says “I am working for you now and will get this resolved.“ Still nothing. I can’t image what they would do if I owed them this amount of money!

I already informed customer service representative yesterday itself not to keep on calling me, as I am busy with government disability work. The issue is regarding a payment issues, which I thought I paid before. Even I am speaking to government officials today in phone... They keep on calling... It's a complete mental torture. No more Bell service.

Bell Canada has refused to send a service technician out to fix their service for 5 days! That is 5 days they are leaving severely disabled persons without the ability to call for emergency services should they need it! House phone is down, internet is down and the TV service that has been paid in full for!!

Good Afternoon, I have been dealing with an unresolved issue since August that customer support has been unable to fix. People using landlines cannot reach me. This is particularly concerning as I have an operation scheduled in December, and all medical staff are unable to contact me. My husband, who is the account owner, has called customer support more than 20 times. On one occasion, they simply closed the ticket and stated that they could not reach us. Their response has consistently been that everything appears to be fine on their end. I find this hard to believe. Is there truly no way to identify and resolve this problem? I urgently need assistance to rectify this situation.

BellMobile has the worst customer service and they are all in Philippines. They put you on a hold for 45 minutes then they answered the phone. They ask 100 questions after they say, "Oh sorry we can help you. We have to transfer you to different department" and all game all over again on a hold for 20 minutes. Another ** pick up the phone and ask you all the question all over again. What kind of service are you providing for your customers? This is not customer service is a customer garbage.

The agents were friendly and professional and helpful. Both the local store and Bell customer service did a very good job. They were also patient. They clarified the issue of automatic billing and when you pay by cycle. Now I am reassured.

I’ve consistently had strange and frustrating experiences when trying to contact Bell’s customer service. The account verification process is unnecessarily convoluted. First, I’m asked for my account number—how many customers actually have this memorized? Why not just use the phone number on the account, which I’ve noticed some agents do to successfully pull up my information?

Bell Canada could be the worst company to deal with. They have no customer service representatives in Canada. Dealing with their call centers in the Philippines and South America is infuriating and gets you nowhere. They provide inaccurate info and provide no helpful solutions at all. They are disorganized, their technology sucks and the way they are set up is 3rd rate. I wish I never took my business to them, I have lost almost 2 months of my business's time and lifespan dealing with them!

Just signed up and deeply regret it. They double billed me for first month of service (including the $280 in activation fees for 4 phones). Told me they would send a check to reimburse the $494.30 overpayment within 2 weeks. Never happened. Now they say they will send me a check during postal strike. No option to speak to a manager and no compensation for their errors. Do yourself a favor and go elsewhere for cell service. I wish I had.

Horrible customer service. Never think of taking Bell service. The minute you need to call them, they will make you run around to get to the right person and then they are never to the point and the call goes on for a minimum of 1 hr. which could have been resolved in 10 mins.

Bell just prove me why going with them was a terrible mistake. The customer service is so awful. I wanted to switch my services with them and the price I was given initially are almost doubled. The last person I spoke with told me that they cannot create a plan for me.

The technician who installed wiring in the townhouse complex where I live left wires hanging in front of all the neighbors' windows. Neighbors witnessed the lazy and careless way that the job was done.

I tried to purchase a phone and monthly plan with Bell the other day, switching from a pre-paid plan with Bell, but the sales rep had difficulty because there was an outstanding charge from a phone plan that I had never used from the first time I tried to switch to a monthly plan. After being on the phone with Bell agents while I was standing in the Bell store, for over 2 hours, trying to get the issue resolved I was told to just pay the bill and then get refunded the next day.

We have been trying to get answers since March 2023 for why our phones do not work in the US when we have a Canada/US plan. Also, why they are running on a 3G network and not 5G. We have been told a few times that we have a ticket and someone higher up would call to resolve the issue. We are still waiting on that call. Just spent time on the chat with an agent who said she wanted to call me to say that she was going to put me through to a special tech person. Waited on hold for over a hour so hung up. I don’t think there are any higher up specialists or maybe they only have one guy doing call backs. We’ve been bell customers for over 15 years but it might be time to move on. If you are looking for a cell provider that can help you solve your issues, don’t go to Bell.

I cannot make this stuff up. 1st we made months of calls to set up a new line, was told to so they were ready, after an 18 month period every time we called it was like talking to someone new and they wrote down or tracked nothing. We moved in and after 18 months we will had to wait another year before they got their stuff together. Then they left the fiber on top of the ground instead of digging it in. The rep said he doesn't shovel. Have to call Bell. After 7 tickets they still sent no one and after a year the yard workers tore it out and they said, "You will have to wait." We finally dug it in ourselves.

Whatever you do, do NOT sign up for this company!! We were going to switch our home services to Bell last year when the door to door salesman sold us on their deal, we had them come in and hook up the service and decided the EXACT same night to cancel bell because the internet speed was less than we had with Cogeco (we never even cancelled our cogeco). Returned the bell equipment as instructed and again we had the service in our home for a maximum of 24hours IF that…after all equipment was returned they continued to send us bills via email, each time we called they said “no, you don’t have an account with us”. This went on for months.

Unnecessary bill charges. Customer service horrible. No network but no resolution. They make you sign contract and tie you down with the worst connection possible. Please do not fall into their trap. Don't buy.

Just the worst company ever. My neighbor downstairs canceled her Bell service and in doing so Bell also cut my service Tuesday November 5th. When contacted they sent a technician who said should have my internet back that day. "Sorry for the inconvenience." I work from home. Need my internet. Have had it for almost 2 years now. Nothing wrong. Now I have to wait 2 more days to get my internet back. That is 4 days 8 hours, a day lost 640$ and do they care? No. Not their bills or food for their kids especially these days. Not fun and they don't care. Called pissy that I'm behind in my bill. I owe 197.90. What a joke of a company. Do not recommend to anyone.

My review stems from the service I received and the illogical billing process that I experienced. TLDR: After calling for advice on what I should do as I will be out of the country, I was provided with poor advice and overcharged. The solution I was provided was convoluted and required me to remove "Roam Better" from my account and call Bell representatives directly to have them turn off my account data if I am travelling abroad if I still wanted to be able to receive text messages and see who calls while travelling. In the end I received a discount for some of the overcharge but the logic, headache, and lack of pre-emptive advice for a responsible consumer was disheartening.

Bell sucks. The internet drops all the time. The prices are insane and don’t call and try to ask a question as it will take hours to find the right person to answer it. Then you’ll have to verify your info and all I want to know was if I upgraded my internet would it be better? Half hour later I still don’t know. Please just answer my one question. If I get home hub 3000 will I be able to stream tv and not lose my signal 20 minutes and spend another 20 minutes to get it back to only lose it shortly after.

They like to harass people. They don't respect people decisions. They charge more than they should, and they lie about their services to get more money from you. I had so many issues with the company that I sometimes have trouble sleeping. Ever since I switched, I don't have trouble sleeping.

Usually I take reviews with a grain of salt but when it comes to Bell Canada I believe everything I read. Absolute worst customer service in the history of customer service. They mistakingly sent me two pieces of equipment that I didn't order. So after about ten calls and empty promises I was finally able to return it. Then two weeks later I receive a notice they never got equipment. So I called to double check and they said they did, disregard the notice. Sure enough two weeks later I get billed an extra 70$ for the equipment. So again after speaking to about 5 people who all had different answers and stories. I finally spoke to a manager who again "assured" me it was taken care of, I wouldn't be billed and it was removed.

I can't stand them. They call me almost daily, aggressively pushing their promotions. I would never consider buying any service from a company with such intrusive advertising tactics. I've asked them a hundred times to stop calling me, but they ignore my requests.

This is a new offering from Bell. It was obviously not developed in Canada with its bright lights and horrid client interaction. No forums were held to see how it compared to old product and incorporate good and remove bad options. Either the cloud Fibe I can only perform one function at a time. You can’t check recordings without leaving tv show. No date stamp of year tv show created. No fast forward option. No checking where you are in your recordings. Does not work with sleep timer as when you turn it on next day it says no connection. No fluid interactions like the Fibe of the past. I had service for 3 days and went back to competitor.

I have been a Bell customer for years and usually have no issues aside from some poor customer service reps. But after obtaining a new wifi plan after moving into a new house, I am livid at the service I've received. At first everything was fine and I thought I was getting an amazing deal of $65/month; however, when I went to pay my first bill, it showed a balance of $135. Yes, that is correct. After an hour of back and forth on the phone with Bell, I am apparently supposed to pay for what was a mistake on THEIR end. I am a student and I do not have a steady income so you can imagine my stress. On top of this, my future bills now sit at $85/month instead of the original $65. I don't think I have ever been more upset with the shortcomings of a company before. Not happy.

The very first thing I will indicate is my family and I have been Bell customers since 1977 with the exception of 2 years. Back in August 2024, I received a bill for a non-return modem charge. I had addressed through a phone call to Bell. The call was referenced EZ#### on August 16th, 2024. We went through the whole tracking of the shipment where the courier lost it. Ian mentioned he created a report to have it resolved. He mentioned it would be within the next billing cycle and not to pay the current bill. I had already paid it. There are also four chats included in this document where agents repeatedly asked me to go through the whole situation again. Not good!

I had order Bell to come install internet at two properties. They showed up only to one, and not the other, when I called to reschedule (which took multiple calls) they finally said they'd have someone show up the next day at the correct address which I confirmed. Next day I get a call from the technician who is at the other property where the internet is already installed saying the internet was already installed. I called again and they could not send a tech out that day (it was only midday). This company makes it difficult to speak to someone and even when you manage to, they can rarely do anything except send you to another department and often in circles. I'd rather pay 40% more per month than deal with the incompetence that Bell has become well known for.

Bell is the worst company to deal with! They have no customer service whatsoever! They overcharge their loyal customers and give better deals to new customers. I was with them for over 10 years with my TV, internet and cell and had to switch companies because they kept bringing the price up! I started by changing my internet and tv. I told them I could get a better price and they said to go to the other company and once I changed they called to get me back with better prices when they told me they could not do any better.

Don't choose this company Bell! I chose and regretted it. I bought a Samsung watch in the official store and it turned out that Bell does not connect the watch if you did not buy it from them. I had to pay $ 140 to switch back to another company! Deal with professionals, so as not to pay with your money later.

Canadian con artists. Cancel their service and continue to receive bills. Deliberately done to frustrate consumers. Take them to small claims court and don't back off. Add $200 to your claim for inconvenience.

This company is by far the worst cellular company there is to deal with. They make paying bills difficult, zero customer service! I left them, went to Roger’s, I’ve been extremely happy except for the constant Bell solicitation calls!!!

I am a loyal client. Suspended TV for 6 months and was not notified of the turn back on date. Full charges 163.45 for 1 month of telephone that I was not even aware I had. No email to advise, no warnings until Bell used my CC to pay the bill in full. I had to drop Bell for terrible cell phone service. Just had to change my modem because my high speed internet would not download Google search pages and now they will not even apply my paid amount to my internet service of which I will be finding a new provider for Internet and TV. What a rip off. Loyal as long they get my money. They will do nothing to help this. Even asked that they give me TV for the time I actually paid for it and they told me they can't help me. How is this ok?

Last week I ordered Bell T.V. and 3 Fibe service. We had a few questions about porting over the previous owner's landline number (my partner's childhood phone number - her mom's house - Mom is now in a "long-term-care home"). From the get-go, it seemed like the CSRs were confused about porting a number, installing a new account, and other minor things. After talking to 3 different CSRs to get an answer that seemed to be a little more knowledgeable and logical about the situation we waited only a few days for the Tech (and he didn't call ahead which was promised) to show up. The 3 CSRs had jumbled the information and created a second job order. We didn't get Service that day... And I took a day off of work for nothing. The second appointment for installation was made and I was only given a timeframe for it after calling customer support and asking, again we were assured the Technician would call ahead.

I have dealt with Bell before but have never been as disappointed as I am today. I work with a wealth management firm and our internet and phone suddenly cut out. This is a very urgent and detrimental thing as we have client meetings and trades that need to be executed in a timely manner. I spoke to probably 10 phone reps, all of who insisted they could not locate our account despite me giving all the information that was used to locate my account last time I called. On top of that, I was repeatedly transferred between residential and business departments as they could not figure out which department our Internet service fell under. An hour on the phone yesterday and another 40 minutes today and I got nowhere, Internet is still down, and I have lost all faith in Bell.