Bell Canada Reviews

The Bell technician was highly skilled and pleasant. He hooked up my internet, phone and cable for me and made sure everything worked before leaving. I will deal with only bell from now on. Important to know ask for professional installation when you order your products. They will charge 150 dollars but it's worth it. The bell technician even rewired one of my circuits so I would have a phone jack in the living room of my apartment. What a difference from Rogers service technician which wasn't able to get anything to work except the internet. Rogers had a back issue that needed three days to resolve. Needless to say I cancelled rogers and switched to bell.

Working with Trevor at the Upper Canada Mall was one of the best experiences with Bell. Trevor helped me select a new phone (he actually recommended a cheaper one) and helped switch from my old iPhone to the newer one. So patient and detailed. Just a knowledgeable guy. I called for a follow up question and I could not believe that after store hours the manager Lorenzo called apologizing for being later in the day to help me out. Terrific customer service. These two employees could teach a lot of customer service staff in Bell how to get it right. Treat these two well as they are excellent!

There is only one rep that knows her stuff inside out and that’s Jackie at Amherst Centre Mall! If she can’t meet your needs or fix your issues no one can! This woman goes above and beyond to help her customers out! I’ve been going to her for years now and she never disappoints! She’s so knowledgeable and friendly and has awesome skills in dealing with the public! HIGHLY RECOMMENDED!! Trust me! She is a tech gem!!! Kurt **

We just had the best home Bell Experience. JORDAN B was helpful.... from the start to the end...If you're so lucky to have this man you will be in good hands (Fort Erie). He even tried to get us a better rate at the end of it. He set up all 3 TVs with our remotes, etc.

After a whirlwind of a day, and absolute garbage service from the employees AND MANAGER, on Pippy place. Jordan at the Avalon Mall location went above and beyond and SAVED me money after considering on switching to Telus. Jordan, and employees of the same type, are the REASON I’ve been with Bell for 20+ years. Congrats on finding someone who actually wants to help people and understand that life happens, some people aren’t able to honour the 30 day or in this case 90 grace period for an upgrade, for a number of circumstances.

Worst network, hardly get connection. Especially when you're in sky train it's 0 network. Even at home there are time you don’t have connection. Made mistake moving from Roger’s to Bell. Even the customer service is bad. When you try calling no one answer and when you complain only answer is we are sorry to hear it. But they don’t do anything.

Worst service ever! Good luck getting to their customer care, I have spent approx 3-4 hours with them and I am still trying to get things resolved, I was on Freedom Mobile thinking going to Bell would be a good experience but I stand corrected!! This company never delivers on what it sells, now I will be spending Monday again on how get this service disconnected, attached is proof of service

We switched to Bell Mobility from Rogers as we were told that there were more towers where we live. We should have stayed with Rogers because we have very little to no service in our area. Call drops and not being able to hear us. It is a joke for what we pay a month for our services we can use.

I am actually giving this review to a staff by the name Michael **. He is a very great guy with good customer service and a good sense of humour. He helped me through the services that I need, also explained new offers to me. He is at Georgian Mall Barrie. I would recommend him anytime.

I have been a Bell customer for over 20 years. I recently upgraded my phone and was charged a $60 activation fee. I called and asked them to waive it considering have been a loyal customer. I was refused. I got the standard line that this is a valid charge. I told them I knew that but considering I have been a loyal customer who ALWAYS pays bills fully and on time I was hoping for them to show me some loyalty. It seems there is no loyalty on Bell's part. When I next upgrade I will definitely rethink using Bell again and likely move to a new provider.