Bell Canada Reviews

I am actually giving this review to a staff by the name Michael **. He is a very great guy with good customer service and a good sense of humour. He helped me through the services that I need, also explained new offers to me. He is at Georgian Mall Barrie. I would recommend him anytime.

The Bell technician was highly skilled and pleasant. He hooked up my internet, phone and cable for me and made sure everything worked before leaving. I will deal with only bell from now on. Important to know ask for professional installation when you order your products. They will charge 150 dollars but it's worth it. The bell technician even rewired one of my circuits so I would have a phone jack in the living room of my apartment. What a difference from Rogers service technician which wasn't able to get anything to work except the internet. Rogers had a back issue that needed three days to resolve. Needless to say I cancelled rogers and switched to bell.

Working with Trevor at the Upper Canada Mall was one of the best experiences with Bell. Trevor helped me select a new phone (he actually recommended a cheaper one) and helped switch from my old iPhone to the newer one. So patient and detailed. Just a knowledgeable guy. I called for a follow up question and I could not believe that after store hours the manager Lorenzo called apologizing for being later in the day to help me out. Terrific customer service. These two employees could teach a lot of customer service staff in Bell how to get it right. Treat these two well as they are excellent!

There is only one rep that knows her stuff inside out and that’s Jackie at Amherst Centre Mall! If she can’t meet your needs or fix your issues no one can! This woman goes above and beyond to help her customers out! I’ve been going to her for years now and she never disappoints! She’s so knowledgeable and friendly and has awesome skills in dealing with the public! HIGHLY RECOMMENDED!! Trust me! She is a tech gem!!! Kurt **

We just had the best home Bell Experience. JORDAN B was helpful.... from the start to the end...If you're so lucky to have this man you will be in good hands (Fort Erie). He even tried to get us a better rate at the end of it. He set up all 3 TVs with our remotes, etc.

Bell Canada stands out for its incompetent and rude customer service. Despite my efforts to resolve issues with my account, their staff lacks professionalism and respect for customers, making every interaction frustrating and stressful.

They had me take my wife and 4 month old kid to a Bell store because they refused to do a sim swap over the phone. This is because my original sim was stuck in the mail and they couldn’t verify who I was over the phone. They will activate as many lines as you want over the phone to take your money though…. Good customer service in 2024.

This has been the worst service I have ever experienced. We have been Bell subscribers for almost 20 years, and when we moved from BC to AB, they still could not change my service region. I have called every week, and I'm not getting dishonest answers, no service, or missed service calls. I refuse to pay my Bell bill until my subscription service is available to my receivers. If possible do not use Bell. The customer service is bad and one star was too high of a rating.

Bell Canada is horrible. I have had a credit with them for over 6 months. - $1838.37! I have cancelled all my services with them and have been fighting for the return of this money! I’ve spoken to many people, all with empty promises! I’ve escalated it to a man that says “I am working for you now and will get this resolved.“ Still nothing. I can’t image what they would do if I owed them this amount of money!

I already informed customer service representative yesterday itself not to keep on calling me, as I am busy with government disability work. The issue is regarding a payment issues, which I thought I paid before. Even I am speaking to government officials today in phone... They keep on calling... It's a complete mental torture. No more Bell service.