Bell Canada Reviews

96 freakin hours and still no phone service. Appointments keep getting canceled because a 93 year old woman does not use MyBell!!! WTF IS GOING ON?!?! Friday's appointment was "canceled"!!! Saturday's appointment was "canceled"!!! Today's appointment was "canceled"!!! WHAT KIND OF GAME IS THIS?!?! WHAT A SHAM!!!

Dear Bell Canada Customer Relations, I am writing to formally express my serious disappointment with the service I have received since transferring my home internet and mobile services from Rogers to Bell Canada. Unfortunately, this decision has been extremely disappointing. I rely heavily on both my internet and mobile phone services for my personal life as well as my business. Reliable connectivity is not a luxury for me—it is essential to my day-to-day operations. Since switching to Bell, I have experienced significant problems with the quality and reliability of the service, as well as with customer service, technical support, pricing, billing, punctuality, and the commitments made by Bell representatives.

Today I was so frustrated as I was on the phone with Bell Canada support team for over a hour to be told that my phone would have to be taken in to the closest store. My husband is visually disabled & somehow he hit the wrong button that put him to voice activated that took over the phone. So I was frustrated until Ryan at Huntsville Ontario took over and managed to help me out back to the normal screen & figured out our passcode, he was so helpful and very kind in supporting me with all my issues with his phone. More people at Bell could use a lesson with Ryan as he fixed the problems and was very helpful.

Bell has got to be the worst tele-comunications company around. One my phone, I have to have 3 APPS to get anything done. They aren't linked to one another! On one, I have my bill, on another I have the MyBell app to see all of my devices and a third app if I want to control my home wifi. After my BELL phone upgrade in April, I haven't been able to get the system to let me in to control my router!! The pages don't have the links to get you the help you need and have to go to outside programs to download what you need.

I’m writing this review because I wish someone had explained all of this to me before I switched providers. My goal isn’t to complain for the sake of complaining—it’s to help other consumers make an informed decision. For years, I had both my Virgin Plus mobility and internet services bundled together. As a long-time customer, I was paying approximately $55 per month for my internet, and honestly, it worked very well. Toward the end of my time with Virgin, however, my internet gradually became slower until it reached the point where it was affecting my ability to work from home. Video calls lagged, my work computer struggled to stay connected, and it became frustrating enough that I contacted Virgin technical support.

This review reflects my experience with Bell's customer service only. I switched from Bell to Rogers, and Bell later contacted me with a better offer through its "Winback" program. During the call, I was promised reimbursement of Rogers' activation fee. Trusting that promise, I switched back to Bell (Account **), but the reimbursement never happened.

The worst crooked billing ripping of my money through authorized payment set up overcharged every month, customer service 0, 2 hours keep sending me around asking the same verifications with no solution. I regret the inconvenience of signing with them 100 times regret, never recommend to anyone.

The pay high price and fix it yourself company!!!!! Buy it here and you go fix it somewhere else. The worst service provider, the worst gaslighting service department.

A Bell Canada landline is a terrible value proposition. Over $50 a month for a basic phone line with no features.

Zero star. ⭐ I have been a loyal Bell customer for over 15 years, and this has been one of the worst customer service experiences I have ever had. I agreed to a two-year deal over the phone with a Bell representative named Kevin. The offer I accepted and agreed to is not what appeared on my bill. When I received my payment statement, I discovered that the pricing and terms were different from what had been promised.

I purchased a new phone and watch, the watch was supposed to be connected to my phone number. This was 3 months ago. There was an error when connecting numbers, and the technical person I was speaking with stated they'd have to cancel that plan, and issue a new one. That resulted in a $1000 bill for me, and then it was somehow duplicated. It's been 3 months of me calling in trying to resolve. My bill is still close to $2000 erroneously, and my watch number is still not connected to my phone. Am extremely disappointed as a long time customer with the service provided. I have spoken to managers who have claimed they will call back, 3 weeks later, no call back. No issue resolved, bill is still the same. So frustrated. Don't go with Bell.

As soon as you call their international customer service you barely understand, your phone number and personal information is out there. Literally, in 5 minutes your phone is assaulted!!! Prepare yourself. Canada is not in Canada anymore, your personal information is everywhere!!!

Was a long term customer with fiber service, after many calls and reports of consistent slow upload speeds and slow download speeds at peak hours. Tech support was unable to resolve and would mail a new router automatically every call, unbelievable. Then we moved and Bell refused to move our service (yes it's available to new location). Went to Starlink and it's actually much faster and consistent service and cheaper.

Worst customer service, a lot of hidden charges and the internet goes up 10$ every month. Worst. Stay away from this provider. Not recommended.

The worst of the worst, sent me texts in French and connected me to Sasktel…I don’t use Sasktel. Would give 0/5 if it was an option.

Awful and dishonest... I was assured multiple times no charges if service is cancelled within 15 days just to be charged for using their service for those 15 days! Do not trust Bell.

The issue I had was with an attempt to cancel a Crave subscription. Seems easy enough. It turned out to be virtually impossible. The Crave subscription was in fact with Bell Media. I actually cancelled my Crave account but the charges kept coming. Trying to get to a Bell media rep I was actually flipped back to Crave! No account was there. Back to Bell, flipped back to Crave. I have been trying for 3 months to cancel without success. BEWARE OF TRIAL OFFERS. They are a trap and you will find yourself in a labyrinth of Kafkaesque proportions.

I live in Almonte, ON and have spent more than 3 hours, mostly waiting, to get telephone service set up with Bell Canada. Every time we call they say our address doesn't exist, yet the previous owner had Bell telephone service for the last 24 years!! Last week we "thought" a technician was coming to our property, it was scheduled, somehow, but they did not show up, no call, no I'm close but lost, etc. Yet in the few days we have been in rural Almonte Amazon has delivered to our "unknown" location twice, and three contractors from Ottawa have miraculously found our "unknown" address. We called again today and was informed that they can't find our address and have to "research" it. Yet how did Bell schedule a technician last week???

If there were zero star rating I would give that. These people are incompetent. They can’t do one thing right. But every month my bill goes up.

They send me a bill through email every month and it just says Bell, doesn’t differentiate between mobile or internet so u never know which one it’s for. It’s always due in 7 days, they don’t give 30 days notice. I called to ask why, she put me on hold to find out and just never came back. The amount owing on the email is never what it says I owe on the MyBell app. They just pull numbers out of thin air in the email. That would’ve been my next question if the rep would’ve come back after making me wait over 10 minutes on hold to find out why they only give me 7 days notice to pay my bill instead of 30.

Worst service you can imagine. Took 4 visits by the installation team over several weeks due to a clerical error on the initial work order that took over a month for Bell to figure out. 24 hours after installation we kept getting error messages and couldn’t use the services. Called that day to cancel and arranged to return the equipment. Over 2 MONTHS later and no less than 12-13 hours on the phone with Bell customer service, I’m still being charged like I’m an active customer. No fewer than 3 customer service representatives at the higher level have assured me that the issue has been resolved but after more than a month nothing has changed. We had Bell many years ago and left for service issues and should have never tried again. Absolutely horrendous customer service. I’ll pay more fees to any other provider just to avoid ever having to deal with Bell again in my lifetime.

Worst service ever. I have had other service providers but this is the worst. They can’t seem to fix the internet problem we have. No internet for few days. I spent 1 hr of troubleshooting with them with no outcome then they told me to go to a bell Canada store to do troubleshooting with them. I have never had that all other service providers will send a technician to your place. I called next day to request that option, the person said they don’t have that option and every time I call them they have to do what the technician did last night the provide a solution. Like what??? I said, "You want me to spend 1 hr again with you?" She said, "Yes that’s our process" and then if it don’t work go to a store? What? I am appalled at the service. What era they work in. Pathetic.

Field tech is horrible! Anmol ** id # **. He should not work within this business.

I just spent an hour with customer service and did not resolve my billing issue. I was told to go into the Bell store to see if they could help me. I get the impression that Bell Canada does not care at all about customer service. Very frustrating.

I am writing to express my significant dissatisfaction with the level of service i received during the cancellation of my Bell Fiber services. While the Product / Service met expectations, the administrative departure process was remarkably unprofessional and rouge. During my interaction with the customer service representative, I inquired about the refund policy for unused portion of my final bill as Bell charges customers upfront rather than billing in arrear.

Since day one, neither my line nor my husband’s line reliably receives SMS messages, including verification codes and appointment reminders. Technical support hasn’t fixed the issue. ALSO Bell charged a connection fee of $80 per line because we were unable to complete the order online due to website problems, and now they refuse to refund the remaining balance. Extremely frustrating and unreliable.

If I could give 0 stars I would. Save yourself the trouble and never go with Bell. Besides having frequent internet outages, they charged me double the amount for our phone lines than what I signed up for months, despite calling multiple times and being told that the issue was fixed. Then they added a random subscription package to my account that I did not ask for and charged me for it. When I tried to cancel it, they cancelled my Internet services instead. They then had me called three different people to try and get the issue fixed and then finally when I told him to just leave it cancelled because I was done they put it back up. And I then had to call again and tried to get it canceled, and the woman said she couldn’t cancel it until later in the month.

They are a joke, their customer service is people from ** who literally tell you they don't care so go ahead and cancel if you wish. Why would they care, they are not even in the country the service is rendered.

Bell review: This company is the worst phone company I’ve ever dealt with. If I could give them zero stars I would. The internet is so incredibly slow, you’d be better off with literally any other provider and plan even if it’s a little more expensive. Not to mention, the customer service representatives are incompetent and rage baiting. They are such a bad company so they try to grasp onto anyone who tries to switch over to a different provider (talk about desperate) I tried to change providers and I had two separate customer service reps tell me different (made up) reasons as to why they couldn’t send the port to get my phone switched over. Just awful. I am so frustrated and annoyed. You can’t just decide to refuse to let someone change providers…. Crazy!

This company is absolutely ridiculous. The best thing that ever happened to them was other companies ending their monopoly on communications. They called me and left a message in regards to a complaint. Left a callback number. I have returned the call twice… And still nothing. Apparently them calling out to you in regards to your concerns is as much as a joke as the company is.

I am paying for non-published listing service from Bell Canada. I am getting unsolicited phone call because they posted my information the directory and canada411.ca. I contacted Bell Canada for an apology, to correct their error and a refund. I am still waiting for a response. I would advise others using the Bell Canada non-published listing service to check if their information is listed.

The customer service is the worst I have ever experienced in my life. My husband bought me a watch with LTE service from Bell on February 9, and I still can’t use it — thank you so much for that, Bell. First, they were not honest about the return date for my defective device. I literally had to show them their own agreement to prove they were wrong about the return deadline. Imagine arguing to return a product that was defective from the beginning — and still facing barriers. After finally returning the faulty device and receiving a replacement, they blocked the service. The LTE doesn’t work at all. Since then, I’ve been calling every single day trying to fix this, and all I hear is, “We will escalate your case.”

Plane and simple Bell sucks service and tech. I live in Manitoba canada and apparently my phone is pinging off a tower in Ontario and is affecting some apps 'cause can't use these apps if you live in Ontario but bell after 6 calls tells me it's out of their control their phone and service and it's out of their control how is that???

Bad bad bad. Super bad. I lost my land line phone 18 days to change from Rogers to Bell. A nightmare for a restaurant pizzeria. Thousands dollars of damage. Bad bad bad.

I don’t want to give one star even. Bell is so bad reception. Don’t ever go with bell unless you want to be finessed for your bills. They always one bar reception. Comments on videos might open or might not and doing anything on your phone will frustrate you because you do one task and in that one thing you have to accommodate an extra 2-5 minutes for it to load.

Terrible service provider. They charge exorbitant amounts for everything and are no less than modern-day robbers. Once you sign up, Your rip you off starts and whether you’re a loyal customer or a new one, it doesn’t matter to them. They blame you for everything and the contract you signed with them. Be careful and choose any other service provider if you can you.

Bell made an error on my bill and customer service completely failed to handle it. They did not accept their mistake and showed no interest in resolving the issue. I spent too much time explaining the same problem over and over with no solution. Extremely frustrating experience. I do not recommend Bell based on their billing practices and lack of accountability.

Bell Canada, Hire people in Canada to do the Customer Service. Hire people that speek english. Actual Cell Service and Plan Price ok, comparable with all the rest. However their Customer Care are Terrible as I do not think they understand any english. All they do is read from a script and when something changes go to top of script again. These peple/company Bell hired to provide the Customer Service are USELESS! Do yourself a favour look for an alternative a company that actually hires people in Canada. People that speak english. Or even better if you live close to the US buy a plan from a US carrier, better pricing, better coverage, way way better customer service..

Am not satisfied. They charge me for a tab that I purchase like 6 years back and no one inform about this. They just continue charge me for tab. When I talk to them they just gave me card of 40 dollars in return of charging me 13$ every month from 4 years. They said that they can’t give my money back or any credit except $40.

We’ve been a client of Bell since 2010. Just last October when they convinced me to use pre authorized payment so I did. First 2 months they're deducting my bill correctly but just last week they deducted $435.18 wherein my bill should be $106. They did this and so I called the Customer service. They told me that my money will return back in 2-5 business days, so I waited but after that I didn’t receive my money back and so I call customer service again name Mary grace and Francis and they're speaking in their language (Filipino language they're saying I’m Tanga-tanga which means I’m dumb). First of all it’s not my fault that your system glitches and take my money for Christmas but you guys are the one who’s mad?? You didn’t know how frustrating it was!!!