Bell Canada Reviews

I felt scammed by the sales representative in Bell, I trade my Flip3 to a new Flip5, he told me it is only 5$ per month plus the tax, and if I want to own the device after the agreement, I will have to pay only 300$, all lies when I read my contract, it is 11$ per month and 660$ if I wanted to buy it back. I am at fault here too, because I just signed where he asked me to sign during the transaction and trusting what he is saying, I thought they wouldn't do that because I am one of their internet and phone subscribers for a while now. He even make me pay for a new sim card when I am already subscriber for two months. I asked him what it is for he said, Samsung made me pay this fee, then he didn't mentioned that my current plan has changed too because of this trading. If I knew I wouldn't have done it.

Got the 1.5 GB plan for 80 CAD a month, I have less than 100 Gb download, probably because of my own cat5 wiring, the wireless is about 800Gb near router but inside the house reaches max 80 Mb/ second, the technician invoked walls and...doors. He said if the doors are open I could get 100 Mb. Now you will be the judge. Oh and the first bill was 229 CAD, installation fee and all sort of funny fees, although I was assured there is no install fee.

After a whirlwind of a day, and absolute garbage service from the employees AND MANAGER, on Pippy place. Jordan at the Avalon Mall location went above and beyond and SAVED me money after considering on switching to Telus. Jordan, and employees of the same type, are the REASON I’ve been with Bell for 20+ years. Congrats on finding someone who actually wants to help people and understand that life happens, some people aren’t able to honour the 30 day or in this case 90 grace period for an upgrade, for a number of circumstances.

A month ago I started to look at the offer from Bell (I was their customer up to 2020 but switched to another provider as they were cheaper). Since this time Bell looked faster and cheaper I contacted them and got a proposal. The technician to install the modem, TV and the connection to the stationary phone was to come 4 weeks ago. Never expected that it will be the beginning of the ordeal that will take hours of my time.

I went back to Bell a couple of years ago due to a promotion by my company. I originally didn't want to as I said in 2015 I would never deal with Bell again but because of the discount I received I decided to return. What a huge mistake! Throughout my 2 and half years having returned to Bell I have had extremely poor customer service! Calls were dropped constantly including important ones. I called customer service at least 10 times and I was told tech support would look into it and contact me with a solution.

I was being charged for two cell phone numbers on my account which were not mine; however, when I called Bell Canada, the billing team employees Patrick ** and MJ and others.. kept me waiting and laughing with their coworkers... Of course when you outsource to another country, they won't give a damn about customer service. When I was finally transferred to the fraud team, the employees literally told me to wait to do investigation and after an hour wait time, she came back, advised me to cancel those lines and was going to transfer me to cancellation team and she transferred me to Virgin Mobile..

Recently Bell change some receivers not supporting HD anymore and they are providing us with another model rental free of charge so we wouldn't lose the signal and the tv by the same token. All good until a recent update on my receivers and one decide to quit because of it. I chatted with Bell to try and fix and return the signal to no avail. I was told that they would send me another one FREE OF CHARGE because it was their fault - the same model as the one I previously received to replace the obsolete one. After weeks with no receiver being ship to me, I chatted again to be told that the receiver in question was not ship because it's not free. The other twit put his foot in his mouth by telling me that.

I lose my business call due to Bell service. Complaints many times. Bell experts try to fix three times. Result Zero. So I want to move other company but indirectly they force don’t go somewhere else. There are plenty.

Would not recommend Bell Canada to anyone in the Shannonville, Roslin, Plainfield, Read area. Can’t even talk to my mom on the phone who lives a 3 minute walk away, Cuts in and out horribly. Ever since Fibe has been going up in our area it has caused the phone calls to become horrid, Spent 3 Different Times calling bell and them trying to figure out what’s wrong with them exhausting all outcomes including not even offering me a penny back for what I have been dealing with. Don’t sign up for bell. Not worth it.

I had 2 experiences with Bell technicians today. One was efficient in their online chat troubleshooter, and hooked me up with a technician who was super professional and fixed the problem our internet was having swiftly. However, that broke our FIBE TV. When I went into the chat again, I had a technician who was incessantly trying to get my phone number, and when I asked why it was always a vague reason like 'I want to call you once I've tried something'. I had to be very assertive not to give it out. Whenever I refused, it only took 2 minutes for him to 'try something' and then it wouldn't work, he'd try something else, and he'd ask for my number again. The end of that chat was forcing me to give my number so he specifically could call me once he arranged my appt with a technician, something the other person I spoke to earlier in the day did not need to have to schedule my appointment.