Bell Canada Reviews

Been using bell like 2 years. Started with the gigahub with a 1.5Gbps plan. Advantages: Stable, downtime is minimal. Less likely to be interrupted by snow storms. Actual speed is somehow close to the speed that I subscribed. Gigahub support pppoe passthrough, so the choice of using third party router is yours. Disadvantages: Expensive. I don't actually need 1.5Gbps but the price is very close to the slower speed plans. Forced to subscribed a high speed plan due to their pricing strategy. I hate the gigahub. It is not even a router. Lack of majority features that a typical router is providing.

They are truly outstanding, especially when it comes to their customer service. I recently called and was assisted by a representative named Reda, who went above and beyond to help me. He spent a great deal of time walking me through the steps to resolve my issue and made sure I fully understood everything. His patience, professionalism, and genuine dedication made the whole experience so much easier. I really appreciate the exceptional support he provided.

Bell Mobility Canada (I am in Waterloo, Ontario, Canada), never failed me as a customer! Today, I want to express my sincere appreciation for Jas at Bell Mobility Canada. Last month, I accidentally incurred roaming charges, and although a supervisor had graciously waived them, one small charge still appeared on my next bill. I reached out to Bell, and Jas handled my concern with the highest level of professionalism, kindness, and efficiency. He listened patiently, reviewed the situation carefully, and resolved the issue immediately without making me feel rushed or judged. His calm, friendly manner turned what could have been a stressful situation into a seamless and positive experience. Jas is an outstanding representative of Bell Mobility — knowledgeable, compassionate, and genuinely committed to helping customers. Thank you, Jas, for your exceptional service! You truly made my day.

I had the pleasure of speaking with Mandeep ** from Bell's Loyalty Department, and I can't say enough good things about his service. He was polite, down-to-earth, and incredibly informative. Not only did he address all my concerns efficiently, but he also corrected the issue with professionalism and sent me an email confirmation promptly. This experience was especially meaningful to me because I was calling regarding my late mother's account. During a difficult time, Mandeep made the process seamless and stress-free, showing both empathy and expertise. His support made a real difference, and I truly appreciate the kindness and professionalism.

It's the first time since I came to Canada that someone helped me right away if I had a problem without transferring it to another person or just giving me the number so I can solve it myself. Today at Sherway mall in Bell, a lady named Christine was very kind, she solved a problem that someone else made. She was amazing and I hope you will hire more people who know how to do the job like Christine.

Bell made an error on my bill and customer service completely failed to handle it. They did not accept their mistake and showed no interest in resolving the issue. I spent too much time explaining the same problem over and over with no solution. Extremely frustrating experience. I do not recommend Bell based on their billing practices and lack of accountability.

The worst company on the planet. Meant to have arrived between 8am and noon and still not here. Spoke to them twice. They say someone will be here at 1.30 now. Considering I was meant to be first call as I am a restaurant, that’s a 5.5 hr wait. They are clueless and always have been. I have used them for 17 years and haven’t changed due to the complications of our set up at the restaurant. You would think that they would look after me after all of these years. Absolute shocker of a company.

Today I had appointment with Primus 12 pm till 5 pm. They detailed a Bell technician for installation of new fiber optics. I was driving back from Buffalo when suddenly every few minutes I watered receiving calls. My phone was not connected so could not pick up the call. 45 minutes before the appointment time I reached home and called back the tech. He very rudely said “what’s going on you don’t pick up my call." I told him to contact at 12 pm as the appointment is at 12 and he started calling and disturbing me from 1030 am. He said will come at 12 pm but never showed up. Very poor service by the rude and unprofessional technician. His name was Harsh.

I am extremely disappointed with Bell’s service and customer support. Bell charged me activation fees for two phone lines, but once I returned home, my phones showed “SOS only” with absolutely no signal. The service was completely unusable. This was not a temporary issue — there was no reception at all, making the service pointless.

Bell Canada, Hire people in Canada to do the Customer Service. Hire people that speek english. Actual Cell Service and Plan Price ok, comparable with all the rest. However their Customer Care are Terrible as I do not think they understand any english. All they do is read from a script and when something changes go to top of script again. These peple/company Bell hired to provide the Customer Service are USELESS! Do yourself a favour look for an alternative a company that actually hires people in Canada. People that speak english. Or even better if you live close to the US buy a plan from a US carrier, better pricing, better coverage, way way better customer service..