About Bell Canada
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Bell Canada Reviews
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This company is money grabbing at its best.. leaches that just take, take, take.... To get a new phone I had to sign up for 30g of shareable data that I didn't need.. that said I'd save the $50 sign up fee if I sign up on line.. then told me the deal had ended before I registered the phone.. then when I try to add my phone, on the same account, for the shareable data, I have to pay an extra $38 per month.. Grab, grab, grab...
Glad to see I am not the only one that gives the company one star. Please do not do business with this company. I bent over backwards to keep my TV subscription with them. After 3 years of price hikes, intermittent service, poor tech department (who live in the Philippines. Can only guess what they are paying their workers.) and being stood up. I finally said enough today. The kicker is they couldn't cancel my subscription today for some nonsense reason, so even though I have gone through a month without service they are unwilling to take that time off my bill and cancel today. All I can do is laugh and warn others.
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I hate this company with all every fiber of my being. I would give them 0 stars if I could. First off they wouldn't give me the Black Friday discount as I wasn't a new customer. Even though my account was only 48 hours old. Now if I want to cancel I have to pay 2K to get out of my contract. Because I have to pay the device balances (which I am more than fine with) and I have to pay back the discount. Not one single employee at Bell can explain to me why this is not really a discount.
That's like buying a tv and the shop tells you have to keep it for 2 years or you have to pay the shop 1K to sell it to another person.
Telus offered me a way better deal and had to cancel that deal because of Bell's stupid hidden "discount" fee. Bell offered to compete with Telus and the offer wasn't an offer I would have had to pay 100 dollars more?!? I had 2 customer service agents tell me "I wouldn't take that offer." Wait your CS and Sales is telling customers to not take deals? Thank you for the honesty but really? They were correct. I wouldn't have taken the deal.
Bell has taught me a very valuable lesson. Don't ever get a phone through a telecom company starting with a B ending with a L. Fido never did this to me, gave me the discount and let me pay it off early. Telus did the same thing for me. Bell nope. It's either pay the full amount or be a prisoner with their 0 star customer service. Oct 18th 2024 can't come soon enough. Remember you the customer is the reason why Bell is so great. Ya right!!! Awful company. Run don't walk away.
I preordered through Bell, the new Samsung S23 (early Feb) after which, I realized I meant to order the Ultra S23. When I called into 611 to change my order I was told to wait until I received the first phone and just send it back which I did late February. After numerous calls to upgrade to the Ultra S23, I was told that as soon as the warehouse scanned the received phone, then I could complete the new upgrade.
Today, I called to check again. Canada Post tracking shows received over 2 weeks ago but the warehouse has yet to confirm this. Now they say I missed the deadline! The phone that is now sitting in the warehouse has been automatically activated. They will now expect me to return the old phone or charge me for that but I have no other phone to replace. Today they confirmed that the warehouse could take up to 6 weeks to confirm receipt!!! This is very patently bad service for a long-time customer. All I wanted to do was upgrade. Bell hates upgrades.
IF YOU ARE upgrading Apple phones with BELL: How is it on a device upgrade it now takes one month to get a phone? I upgraded 2 devices and it has been two weeks and the reps say it will be a couple more weeks because Apple is not supplying devices. I was also told that my devices were just waiting to be shipped by a separate representative. I was just informed that the devices I ordered were put on back order 2 weeks after I ordered the devices. One of the devices in use is broken. But every Bell representative doesn't care and "there is nothing we can do for you" is their favourite line or they say we passed it on to someone else!
This is ridiculous that Bell cannot provide devices nor provide customers with the truth. Please share so no one else gets screwed by Bell. Now is the time to leave Bell and go to a provider that can provide devices. Yes, I have contacted other providers and they have Apple devices.
My mobile plan was cancelled after only 13 days (paid $142.44 for the first bill), and I have been waiting for a refund for over three months. I have made approximately 10 phone calls and had four online chats about this, and it took at least ten hours of my time. Finally, they agreed to refund me $115, but on the last call, the customer service argued with me for 20 minutes about whether they should refund me $5 more. After talking for 20 minutes, the customer service is willing to refund me $2.8 more! This is ridiculous and unacceptable. If you don't want to waste your time, stay away from Bell.
It is the very worse internet ever, ** bureaucracy, ** communication, bad customer service and piece of ** of a company. Bell rings with whatever excrement you have in mind and it still gets beyond your imagination.
Before you sign up with bell, note that they will find a way to charge extra fees on top of your bill. And if you try to seek for an explanation, they will make you go in circles and speak to different people to wear you out. None will give you a valid explanation for the additional charges except that "whether you like it or not you have to pay". Let's not forget the less than satisfactory services the company provides. It is truly not worth it. I strongly suggest you use another service provider if you do not want to deal with "legal theft".
I never write reviews but this needed to be addressed. I had two year contract and somehow it was fraud. Second phone line and cell phone added on my account. No solutions offered having a fraud. And they still say that I have to pay the entire phone bill (two cellphones) the second that I never ordered and pay for two phone lines (the second that I never ordered). I asked them to unlock the cellphone but they won’t until I pay a total of 2000$ that I’m not supposed to pay because there was fraud under my name. Big, unprofessional mistake and lack of competence that nobody was able to fix.
When I said I won’t pay for all of it but just for the one phone, one line that I ordered. They said there is nothing they can do because my name is on it and I’m responsible, and I should pay for the entire bill even though there was a big fraud going on. Worst experience I have ever had in my life with phone billing. There is only court justice that will fix it this issue with a lawyer. Never again.
We had Bell wireless internet in our house. For 2 years, horrible. Not reliable and would need to be reset daily. Had 3 modems sent to us and same issue. Eventually left for Rogers and night and day difference. Never a problem. Bell came back and offered new wireless fiber optics in our area, great discount and price. 3 days and it failed again. Talking to representative and 9 pm, 30 minutes later advised that modem will need to be replaced. I work from home and cannot miss 3 shifts. Representative Jen advised they can give a $15 credit. Then after the new modem is in I can speak to retention to see if they will offer any compensation for missed days. Asked to speak with a supervisor and was told no. It's okay though. ROGERS CANADA was there before 8 am putting internet back in. Bless you Rogers for fixing Bell mess up.
Bell Canada author review by ConsumerAffairs Research Team
Bell Canada is the largest communications company in Canada, offering mobile phone, television, Internet and home phone services. Customers receive discounts when they subscribe to more than once service. They have both traditional landlines and fiber optic lines. The company is publically traded on both the New York Stock Exchange and the Toronto Stock Exchange. The company was founded in 1880 and is headquartered in Montreal.
International plans: Customers can choose from several international long distance plans, including unlimited calling in the United States and Canada and unlimited worldwide calling.
Extra features: Bell Canada offers call waiting, caller ID and call forwarding to interested customers. The features are included in the price of some plans.
Online support: Customers can use the self-serve options on Bell Canada’s website. The website provides troubleshooting tips and informational articles to help customers with any questions or problems. The website also has a live chat feature so customers can get instant answers to other questions about their service.
Protection plans: Bell Canada offers protection plans to ensure customers aren’t financially responsible for repairing damage to phone lines.
Safety and security: All Bell Canada phone plans are compatible with home security systems. Traditional landlines also make it easy for emergency personnel to track emergency calls.
Bell Canada Company Information
- Company Name:
- Bell Canada
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