Bell Canada Reviews

Bell Mobility Canada (I am in Waterloo, Ontario, Canada), never failed me as a customer! Today, I want to express my sincere appreciation for Jas at Bell Mobility Canada. Last month, I accidentally incurred roaming charges, and although a supervisor had graciously waived them, one small charge still appeared on my next bill. I reached out to Bell, and Jas handled my concern with the highest level of professionalism, kindness, and efficiency. He listened patiently, reviewed the situation carefully, and resolved the issue immediately without making me feel rushed or judged. His calm, friendly manner turned what could have been a stressful situation into a seamless and positive experience. Jas is an outstanding representative of Bell Mobility — knowledgeable, compassionate, and genuinely committed to helping customers. Thank you, Jas, for your exceptional service! You truly made my day.

They were very friendly and knowledgeable. I got the plan I wanted and a new number. The guys were too amazing. They answered all my questions, gave me a choice of what they had and set me up with the plan.

Dear Bell Management, I am writing to express my sincere gratitude for the exceptional service I consistently receive at the Bell Vaughan Mills location. Marco consistently goes above and beyond to assist me with any iPhone issues I encounter. Today, Jason also provided excellent help with the new update installed on my iPhone. Thank you for having such a dedicated and helpful team. A heartfelt thank you to everyone at Bell Vaughan Mills.

Krystal, at the Peterborough location went above and beyond to help setup a phone for my mother. (Unlike Cobourg location) She was, friendly, patient and knowledgeable. She offered a better package and actually showed interest. Thank you!

I had the pleasure of speaking with Mandeep ** from Bell's Loyalty Department, and I can't say enough good things about his service. He was polite, down-to-earth, and incredibly informative. Not only did he address all my concerns efficiently, but he also corrected the issue with professionalism and sent me an email confirmation promptly. This experience was especially meaningful to me because I was calling regarding my late mother's account. During a difficult time, Mandeep made the process seamless and stress-free, showing both empathy and expertise. His support made a real difference, and I truly appreciate the kindness and professionalism.

Worst service you can imagine. Took 4 visits by the installation team over several weeks due to a clerical error on the initial work order that took over a month for Bell to figure out. 24 hours after installation we kept getting error messages and couldn’t use the services. Called that day to cancel and arranged to return the equipment. Over 2 MONTHS later and no less than 12-13 hours on the phone with Bell customer service, I’m still being charged like I’m an active customer. No fewer than 3 customer service representatives at the higher level have assured me that the issue has been resolved but after more than a month nothing has changed. We had Bell many years ago and left for service issues and should have never tried again. Absolutely horrendous customer service. I’ll pay more fees to any other provider just to avoid ever having to deal with Bell again in my lifetime.

Worst service ever. I have had other service providers but this is the worst. They can’t seem to fix the internet problem we have. No internet for few days. I spent 1 hr of troubleshooting with them with no outcome then they told me to go to a bell Canada store to do troubleshooting with them. I have never had that all other service providers will send a technician to your place. I called next day to request that option, the person said they don’t have that option and every time I call them they have to do what the technician did last night the provide a solution. Like what??? I said, "You want me to spend 1 hr again with you?" She said, "Yes that’s our process" and then if it don’t work go to a store? What? I am appalled at the service. What era they work in. Pathetic.

Field tech is horrible! Anmol ** id # **. He should not work within this business.

I just spent an hour with customer service and did not resolve my billing issue. I was told to go into the Bell store to see if they could help me. I get the impression that Bell Canada does not care at all about customer service. Very frustrating.

I am writing to express my significant dissatisfaction with the level of service i received during the cancellation of my Bell Fiber services. While the Product / Service met expectations, the administrative departure process was remarkably unprofessional and rouge. During my interaction with the customer service representative, I inquired about the refund policy for unused portion of my final bill as Bell charges customers upfront rather than billing in arrear.