Bell Canada Reviews

  • 4,646,190 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

About Bell Canada

This profile has not been claimed by the company. See reviews below to learn more or submit your own review.

Bell Canada offers telecommunications services, including internet, television and phone plans. Operating since 1880, the company provides high-speed internet, fiber-optic TV and wireless services. Bell Canada also supports business solutions such as cloud computing and cybersecurity.

Pros
  • Quick problem resolution
  • Reliable service quality
Cons
  • Billing discrepancies
  • Long wait times for support

Bell Canada Reviews

Filter by Rating

  • (36)
  • (4)
  • (8)
  • (41)
  • (1,496)

Popular Mentions

    How do I know I can trust these reviews about Bell Canada?
    • 4,646,190 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Top reviews
    • Top reviews
    • Recent
    • Oldest
    • Most helpful

    A link has directed you to this review. Its location on this page may change next time you visit.

    How do I know I can trust these reviews about Bell Canada?
    • 4,646,190 reviews on ConsumerAffairs are verified.
    • We require contact information to ensure our reviewers are real.
    • We use intelligent software that helps us maintain the integrity of reviews.
    • Our moderators read all reviews to verify quality and helpfulness.
    Page 1 Reviews 0 - 5
    Staff

    Reviewed March 20, 2025

    It's the first time since I came to Canada that someone helped me right away if I had a problem without transferring it to another person or just giving me the number so I can solve it myself. Today at Sherway mall in Bell, a lady named Christine was very kind, she solved a problem that someone else made. She was amazing and I hope you will hire more people who know how to do the job like Christine.

    Thanks for your vote! Report
    Customer ServiceContract & TermsStaff

    Reviewed Jan. 10, 2025

    I have been a Bell Canada customer since 2011 and for the most part, have always felt I was well-treated, even though the telecom prices in Canada are ridiculous. My opinion of Bell changed when my 2 year contract ended on January 3, 2025. I feel that the contract had been mis-represented to me and I was now facing a $650+ buy-out of my phone, which I was not expecting. My options were limited....turn the phone in for another and re-negotiate the contract or keep the phone and pay the fee. Even though I was happy with the phone I had and didn't want to replace it, as a retired person living on a pension, I couldn't afford the $650 for the buy-out.

    I contacted Bell by phone and asked for the loyalty department, who had helped me the last time. The woman was pleasant enough and seemed helpful; she explained my options and helped me find the best plan for myself, and I agreed to it. She sent a message to a Bell store near me to pick up my phone and transfer the data, and I received a confirmation email. She said that there were none in stock to ship to me, so I would have to go in person. Within a couple of hours, I received a call from that location to advise that they didn't have the phone I wanted and they were cancelling the order.

    After already having spent about 1 1/2 hours on the phone from my first call, I now had to call back. The representative was extremely unhelpful and at the end of another 2 hour call, they advised me that the phone I wanted wasn't available, as it has been discontinued (?) and they were having difficulty finding one. They told me that they manually called around to Bell locations near me, while I was on hold and that the College Park Bell location in Toronto had the phone I wanted, but because of their internal system limitations, they couldn't create a new order for me and advised that I go to the location, where they could pull up the original order to fulfill it which made no sense, since I was told that the order had been cancelled by the original location, who didn't have the phone in stock.

    I made the trip to the store who had the phone, where I was advised by the manager Lisa **, that since the order was cancelled, there was no order to pull up. Lisa tried her very best to work with me, but she couldn't help in the end and told me that the contract I had been offered the day before couldn't be honoured, as the phone had now tripled in price! She said my only options were to do the buyout or try another carrier and return the phone to Bell, since I was trying to keep my expenses the same as I had been paying. Lisa told me that I had until February 1, 2025 to decide what I wanted to do, but she also offered to keep an eye out to see if the phone I wanted came down in price and she would call me if it did.

    I left Lisa's College Park store and called Bell, where I got one of the rudest, most difficult people to deal with. She kept telling me that they couldn't honour the contract I had agreed to, since it had been cancelled and prices had changed overnight. I was absolutely livid and wrote Bell off as my service provider. However, true to her word, Lisa called me the next day and indeed she could get me the phone, which she did have in stock, for $1 more than I had been paying. She said that prices had dropped overnight. I immediately went to her store and completed the transaction.

    Lisa's customer service is flawless and I understand why she is the store manager. If it had not been for Lisa **, I would have left Bell, as a very unhappy customer! I hope that Bell Corporate appreciates employees like Lisa....they are few and far between. Thanks so much to Lisa Khan at the Bell College Park store, for her exemplary customer service and saving the day for me!

    Thanks for your vote! Report

    Not sure how to choose?

    Get buying tips about Miscellaneous delivered to your inbox.

      By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Unsubscribe at any time.

      Thanks for subscribing.

      You have successfully subscribed to our newsletter! Enjoy reading our tips and recommendations.

      Staff

      Reviewed Sept. 13, 2024

      I am actually giving this review to a staff by the name Michael **. He is a very great guy with good customer service and a good sense of humour. He helped me through the services that I need, also explained new offers to me. He is at Georgian Mall Barrie. I would recommend him anytime.

      Thanks for your vote! Report
      Customer ServiceStaff

      Reviewed July 16, 2024

      It’s the best service I had ever. I call this morning to inform them that I have internet cable broken in the backyard, they send someone the same day and he tried to fix it in the best way without losing time, Jonathan **. He's the best.

      Thanks for your vote! Report

      Reviewed May 8, 2024

      The Bell technician was highly skilled and pleasant. He hooked up my internet, phone and cable for me and made sure everything worked before leaving. I will deal with only bell from now on. Important to know ask for professional installation when you order your products. They will charge 150 dollars but it's worth it. The bell technician even rewired one of my circuits so I would have a phone jack in the living room of my apartment. What a difference from Rogers service technician which wasn't able to get anything to work except the internet. Rogers had a back issue that needed three days to resolve. Needless to say I cancelled rogers and switched to bell.

      Thanks for your vote! Report
      Customer Service

      Reviewed April 23, 2025

      Extremely poor customer service. When we had an internet issue, instead of fixing it properly, they disconnected everything and left it that way for a long time. On top of that, we had to spend a lot of time on the phone trying to solve the problem ourselves. Completely unacceptable. Very unhappy and would not recommend Bell.

      Thanks for your vote! Report
      Customer Service

      Reviewed April 22, 2025

      I have been trying to get ahold of Bell for a month and still no tech came. They are the WORST. I honestly don’t think anybody even works there. The customer service don’t know how to fix your problem and when they say they are sending a tech they never show up.

      Thanks for your vote! Report
      Customer Service

      Reviewed April 18, 2025

      I had been with Bell for about a year and a half. My internet bill had been increasing incrementally for over a year. I contacted their customer service to have it reduced, was promised a $50 credit good for 2 years, and to check back the next month. I called back the next month and they claimed they had never made such a promise, and said they could do nothing to reduce the bill. I cancelled on the spot. The kicker is that I was apparently talking to the so-called loyalty department, who seemed to have no interest in retaining a long-time customer. And every single call I've made to them invariably pestered me about adding a mobile plan, ignoring that this customer didn't want to pay MORE, and was trying to pay LESS. There are other options out there. If Bell thinks it can continue operating like a monopoly without caring about customer retention, then they are wrong.

      Thanks for your vote! Report
      Customer ServiceInstallation & Setup

      Reviewed April 17, 2025

      Read Marc from Ottawa's review and then make it ten times worse. I made my SEVENTH call today about an emergency situation, this one answered by someone in the Philippines, and after hours of being on hold and repeating the same information ad nauseam, there's still nothing but indifference, script-reading and blind numbing failure to resolve. I'm reporting back to my MP and intend to notify the CBC's consumer affairs program. Catatonic disaster in terms of customer service, and lies too, in that a robot confirmed the appointment but contractor still failed to show with no apology and no explanation. This from a so-called communications company. This outfit should have their licence to operate in Canada revoked. Rating: Minus a hundred stars out of five. Scarcely believable.

      Thanks for your vote! Report
      Customer ServicePunctuality & SpeedStaff

      Reviewed April 15, 2025

      Bell Canada increased my bill by $20+ after 2 months of service. The person signing me up said that may happen and to call Bell and discuss it. They offered nothing except the elimination of services. A complete waste of time and the representatives were rude.

      Thanks for your vote! Report
      Loading more reviews...

      Bell Canada author review by ConsumerAffairs Research Team

      Bell Canada is the largest communications company in Canada, offering mobile phone, television, Internet and home phone services. Customers receive discounts when they subscribe to more than once service. They have both traditional landlines and fiber optic lines. The company is publically traded on both the New York Stock Exchange and the Toronto Stock Exchange. The company was founded in 1880 and is headquartered in Montreal.

      • International plans: Customers can choose from several international long distance plans, including unlimited calling in the United States and Canada and unlimited worldwide calling.

      • Extra features: Bell Canada offers call waiting, caller ID and call forwarding to interested customers. The features are included in the price of some plans.

      • Online support: Customers can use the self-serve options on Bell Canada’s website. The website provides troubleshooting tips and informational articles to help customers with any questions or problems. The website also has a live chat feature so customers can get instant answers to other questions about their service.

      • Protection plans: Bell Canada offers protection plans to ensure customers aren’t financially responsible for repairing damage to phone lines.

      • Safety and security: All Bell Canada phone plans are compatible with home security systems. Traditional landlines also make it easy for emergency personnel to track emergency calls.

      The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

      Bell Canada Company Information

      Company Name:
      Bell Canada
      Website:
      www.bell.ca