Bell Canada Reviews

It's the first time since I came to Canada that someone helped me right away if I had a problem without transferring it to another person or just giving me the number so I can solve it myself. Today at Sherway mall in Bell, a lady named Christine was very kind, she solved a problem that someone else made. She was amazing and I hope you will hire more people who know how to do the job like Christine.

I have been a Bell Canada customer since 2011 and for the most part, have always felt I was well-treated, even though the telecom prices in Canada are ridiculous. My opinion of Bell changed when my 2 year contract ended on January 3, 2025. I feel that the contract had been mis-represented to me and I was now facing a $650+ buy-out of my phone, which I was not expecting. My options were limited....turn the phone in for another and re-negotiate the contract or keep the phone and pay the fee. Even though I was happy with the phone I had and didn't want to replace it, as a retired person living on a pension, I couldn't afford the $650 for the buy-out.

I am actually giving this review to a staff by the name Michael **. He is a very great guy with good customer service and a good sense of humour. He helped me through the services that I need, also explained new offers to me. He is at Georgian Mall Barrie. I would recommend him anytime.

It’s the best service I had ever. I call this morning to inform them that I have internet cable broken in the backyard, they send someone the same day and he tried to fix it in the best way without losing time, Jonathan **. He's the best.

The Bell technician was highly skilled and pleasant. He hooked up my internet, phone and cable for me and made sure everything worked before leaving. I will deal with only bell from now on. Important to know ask for professional installation when you order your products. They will charge 150 dollars but it's worth it. The bell technician even rewired one of my circuits so I would have a phone jack in the living room of my apartment. What a difference from Rogers service technician which wasn't able to get anything to work except the internet. Rogers had a back issue that needed three days to resolve. Needless to say I cancelled rogers and switched to bell.

Extremely poor customer service. When we had an internet issue, instead of fixing it properly, they disconnected everything and left it that way for a long time. On top of that, we had to spend a lot of time on the phone trying to solve the problem ourselves. Completely unacceptable. Very unhappy and would not recommend Bell.

I have been trying to get ahold of Bell for a month and still no tech came. They are the WORST. I honestly don’t think anybody even works there. The customer service don’t know how to fix your problem and when they say they are sending a tech they never show up.

I had been with Bell for about a year and a half. My internet bill had been increasing incrementally for over a year. I contacted their customer service to have it reduced, was promised a $50 credit good for 2 years, and to check back the next month. I called back the next month and they claimed they had never made such a promise, and said they could do nothing to reduce the bill. I cancelled on the spot. The kicker is that I was apparently talking to the so-called loyalty department, who seemed to have no interest in retaining a long-time customer. And every single call I've made to them invariably pestered me about adding a mobile plan, ignoring that this customer didn't want to pay MORE, and was trying to pay LESS. There are other options out there. If Bell thinks it can continue operating like a monopoly without caring about customer retention, then they are wrong.

Read Marc from Ottawa's review and then make it ten times worse. I made my SEVENTH call today about an emergency situation, this one answered by someone in the Philippines, and after hours of being on hold and repeating the same information ad nauseam, there's still nothing but indifference, script-reading and blind numbing failure to resolve. I'm reporting back to my MP and intend to notify the CBC's consumer affairs program. Catatonic disaster in terms of customer service, and lies too, in that a robot confirmed the appointment but contractor still failed to show with no apology and no explanation. This from a so-called communications company. This outfit should have their licence to operate in Canada revoked. Rating: Minus a hundred stars out of five. Scarcely believable.

Bell Canada increased my bill by $20+ after 2 months of service. The person signing me up said that may happen and to call Bell and discuss it. They offered nothing except the elimination of services. A complete waste of time and the representatives were rude.