Bell Canada

Bell Canada Reviews

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Overall Rating1.2 out of 5
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Bell Canada Reviews

ConsumerAffairs has collected 1,253 reviews and 1,911 ratings.

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Page 1 Reviews 0 - 10

Reviewed Sept. 27, 2023

I felt scammed by the sales representative in Bell, I trade my Flip3 to a new Flip5, he told me it is only 5$ per month plus the tax, and if I want to own the device after the agreement, I will have to pay only 300$, all lies when I read my contract, it is 11$ per month and 660$ if I wanted to buy it back. I am at fault here too, because I just signed where he asked me to sign during the transaction and trusting what he is saying, I thought they wouldn't do that because I am one of their internet and phone subscribers for a while now. He even make me pay for a new sim card when I am already subscriber for two months. I asked him what it is for he said, Samsung made me pay this fee, then he didn't mentioned that my current plan has changed too because of this trading. If I knew I wouldn't have done it.

Totally regretting now. I couldn't bring it back anymore because my data and everything is already transferred to this new phone, and it took me 4 hours to do that in their shop. What I am only asking is to be honest to us customer. Super desperate to sell their products that they say a lot of lies. Never trust this sales people in Bell. Super bad experience. I can't sleep now because I felt so scammed, stupid and cheated. Don't be in my situation. Don't go to Bell. Choose other place.

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Reviewed Sept. 26, 2023

Got the 1.5 GB plan for 80 CAD a month, I have less than 100 Gb download, probably because of my own cat5 wiring, the wireless is about 800Gb near router but inside the house reaches max 80 Mb/ second, the technician invoked walls and...doors. He said if the doors are open I could get 100 Mb. Now you will be the judge. Oh and the first bill was 229 CAD, installation fee and all sort of funny fees, although I was assured there is no install fee.

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    Reviewed Sept. 25, 2023

    After a whirlwind of a day, and absolute garbage service from the employees AND MANAGER, on Pippy place. Jordan at the Avalon Mall location went above and beyond and SAVED me money after considering on switching to Telus. Jordan, and employees of the same type, are the REASON I’ve been with Bell for 20+ years. Congrats on finding someone who actually wants to help people and understand that life happens, some people aren’t able to honour the 30 day or in this case 90 grace period for an upgrade, for a number of circumstances.

    But after being a loyal customer for this many years, paying my bill on time (day of) for the last 2 years straight at least, I found it absolutely ridiculous that just because my phone was in perfect condition, but late returning: over the 90 day period by 20 days, they weren’t unable to do the things that Jordan was MORE than happy to do for me, much less even OFFER. They were totally okay with watching me walk out of the store and switching providers. Would give 0/10 for Pippy Place. Thank the stars for people like Jordan.

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    Reviewed Sept. 24, 2023

    A month ago I started to look at the offer from Bell (I was their customer up to 2020 but switched to another provider as they were cheaper). Since this time Bell looked faster and cheaper I contacted them and got a proposal. The technician to install the modem, TV and the connection to the stationary phone was to come 4 weeks ago. Never expected that it will be the beginning of the ordeal that will take hours of my time.

    1. The technician came to me but his order and parts in his van didn’t include the stationary phone. He was as surprised as I and called his supervisor who said that the proposal didn’t include the phone contrary to the written proposal. So I rescheduled the install for two weeks
    2. Before the two weeks passed I contacted my previous ISP and decided to stay with them so I informed Bell that I cancel the meeting with them.
    3. Two weeks passed and early morning Bell technician called that he is coming in an hour. I told him not to come because the proposal has been cancelled but he arrived anyway. Needless to say he didn’t install anything and left.

    4. From that time I received from Bell numerous texts, emails and letters asking me to return their modem or else they will charge me $75.

    My advice is: be careful before you talk to these people!!!

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    Reviewed Sept. 23, 2023

    I went back to Bell a couple of years ago due to a promotion by my company. I originally didn't want to as I said in 2015 I would never deal with Bell again but because of the discount I received I decided to return. What a huge mistake! Throughout my 2 and half years having returned to Bell I have had extremely poor customer service! Calls were dropped constantly including important ones. I called customer service at least 10 times and I was told tech support would look into it and contact me with a solution.

    Tech support didn't contact me once as well other times customer service was supposed to call me back. I started to wonder if they even have tech support I had to start making calls while I was driving due to the unreliability of their service. I just recently cut ties with Bell and will truly never go back even if they offer services for free. I have been with Fido for over a month and not had any problems. I have a credit of $3 with Bell and I am planning on getting it back since I don't want them to have any more of my money.

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    Reviewed Sept. 22, 2023

    I was being charged for two cell phone numbers on my account which were not mine; however, when I called Bell Canada, the billing team employees Patrick ** and MJ and others.. kept me waiting and laughing with their coworkers... Of course when you outsource to another country, they won't give a damn about customer service. When I was finally transferred to the fraud team, the employees literally told me to wait to do investigation and after an hour wait time, she came back, advised me to cancel those lines and was going to transfer me to cancellation team and she transferred me to Virgin Mobile..

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    Reviewed Sept. 22, 2023

    Recently Bell change some receivers not supporting HD anymore and they are providing us with another model rental free of charge so we wouldn't lose the signal and the tv by the same token. All good until a recent update on my receivers and one decide to quit because of it. I chatted with Bell to try and fix and return the signal to no avail. I was told that they would send me another one FREE OF CHARGE because it was their fault - the same model as the one I previously received to replace the obsolete one. After weeks with no receiver being ship to me, I chatted again to be told that the receiver in question was not ship because it's not free. The other twit put his foot in his mouth by telling me that.

    I spoke to a manager (speaking I don't like with Bell I want everything in writing either email or chat because when it comes to Bell they are ALL LIARS) and was told that he shouldn't have said that nothing is free with Bell. He propose to a free receiver and would sent a technician FREE of charge again to install it and also in writing on the techinician work order FREE INSTALLATION. To my surprise the invoice of June I am being charge for the receiver. I sent it back along with the rental because I don't anything in my house that belongs to Bell.

    July invoice I am charged again for the receiver and all of this is in writing and they acknowledge that they did in fact received the receivers. I chatted again and yes I was told it takes a couple of billing to be fix. In August again the invoice is wrong and by the way I did pay as usual my service but not the extra charges for the receiver and the free installation. I talked to a manager and he gave me his name and phone number in Montreal and explained what happened. The receiver was in fact credited but not the installation of which he did credit me at the time. If you don't check with Bell or keep your mouth shut, how much people are they going to scam and stiff them of money that we don't owe them? So I was credited for the installation and charge for May which I paid. Comes September invoice they are charging me late fees.

    I called this dude manager scammer in Montreal. Left messages and he never returned my calls. This is what I mean by nothing verbally with Bell all in writing. I am stuck paying late fees because they won't send it to collection for a small amount but will give me a bad credit that's how Bell work. They are rotten lying scammer and never never ever never will I have anything of their junk in my house. All my receivers belongs to me. They can keep their free rental. In a year they will turn around and charge me. Oh yes scammer. I wish you would have competition like in the US. Rogers and Videotron are not competition. They are communist scammers just like Bell. I wish they would go belly up.

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    Reviewed Sept. 21, 2023

    I lose my business call due to Bell service. Complaints many times. Bell experts try to fix three times. Result Zero. So I want to move other company but indirectly they force don’t go somewhere else. There are plenty.

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    Reviewed Sept. 21, 2023

    Would not recommend Bell Canada to anyone in the Shannonville, Roslin, Plainfield, Read area. Can’t even talk to my mom on the phone who lives a 3 minute walk away, Cuts in and out horribly. Ever since Fibe has been going up in our area it has caused the phone calls to become horrid, Spent 3 Different Times calling bell and them trying to figure out what’s wrong with them exhausting all outcomes including not even offering me a penny back for what I have been dealing with. Don’t sign up for bell. Not worth it.

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    Reviewed Sept. 21, 2023

    I had 2 experiences with Bell technicians today. One was efficient in their online chat troubleshooter, and hooked me up with a technician who was super professional and fixed the problem our internet was having swiftly. However, that broke our FIBE TV. When I went into the chat again, I had a technician who was incessantly trying to get my phone number, and when I asked why it was always a vague reason like 'I want to call you once I've tried something'. I had to be very assertive not to give it out. Whenever I refused, it only took 2 minutes for him to 'try something' and then it wouldn't work, he'd try something else, and he'd ask for my number again. The end of that chat was forcing me to give my number so he specifically could call me once he arranged my appt with a technician, something the other person I spoke to earlier in the day did not need to have to schedule my appointment.

    At this point it was pretty innocuous but when he said 'sweet dreams' as his closer I officially felt creeped out. Did I mention that 2nd chat lasted 2 hours and nothing was fixed, while my PVR was promptly wiped? Yeah. Not only today, but a week ago they drilled into the outside of my rental to install a doorbell despite saying they'd use the holes already there, and they double charged me a few months ago, and took weeks to refund it back. It's been a mess. But this creepy guy ruined my entire night, and was way worse than anything else I've experienced. The actual product is good. The techs are hit or miss. The CS? Almost always negative.

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    Bell Canada author review by ConsumerAffairs Research Team

    Bell Canada is the largest communications company in Canada, offering mobile phone, television, Internet and home phone services. Customers receive discounts when they subscribe to more than once service. They have both traditional landlines and fiber optic lines. The company is publically traded on both the New York Stock Exchange and the Toronto Stock Exchange. The company was founded in 1880 and is headquartered in Montreal.

    • International plans: Customers can choose from several international long distance plans, including unlimited calling in the United States and Canada and unlimited worldwide calling.

    • Extra features: Bell Canada offers call waiting, caller ID and call forwarding to interested customers. The features are included in the price of some plans.

    • Online support: Customers can use the self-serve options on Bell Canada’s website. The website provides troubleshooting tips and informational articles to help customers with any questions or problems. The website also has a live chat feature so customers can get instant answers to other questions about their service.

    • Protection plans: Bell Canada offers protection plans to ensure customers aren’t financially responsible for repairing damage to phone lines.

    • Safety and security: All Bell Canada phone plans are compatible with home security systems. Traditional landlines also make it easy for emergency personnel to track emergency calls.

    The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. We aim to provide readers with the most up-to-date information available about today's consumer products and services.

    Bell Canada Company Information

    Company Name:
    Bell Canada