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Reviewed Nov. 14, 2023
I've called Bell customer service dealing with multiple reps which have failed to understand details on new orders, mixed up on addresses when given to them in writing, changed details on orders when agreed to via email, bait and switch on contracts without consent, setup of service where service can't be provided. It's gotten so bad to the point where I'm scared to call or email Bell regarding my services because of the incompetence and lack of proper customer care. Bell needs to take sweeping action to fix these issues.
Reviewed Nov. 14, 2023
I am so upset. The phone cable to the house had to be replaced as a tree fell on it. Instead of simply replacing it they ran a new wire. Not thru the same hole but instead run it along outside wall of the house along the whole house and up the wood wall. Drilled straight thru the wood, thru all the insulation, thru the inside vapor barrier and wood wall. Then stapled a cable along the hardwood floor and then along the wall. Like how stupid can you be? It is ridiculous the amount of care these people have. Disgusting.
Reviewed Nov. 12, 2023
Bell Canada lies and gives you the run around. They keep you on the line for almost 2 hrs and transfer you to multiple agents so you get frustrated and hang up. The CRTC and the CCTS should investigate these crooks!
Reviewed Nov. 11, 2023
Firstly our home wifi sucks, numerous times they attempted to fix it. We don't have fiber and it's awful. Secondly since Bell bought MTS my bill has gone up, so much for competition my levels of government who thought it was a good idea. Thirdly the way bell has treated the employees of bell mts is awful. Just cut well paying jobs in Manitoba and move them to Quebec. So much for Mb being bell's western head office. Bell is a Quebec company and the rest of Canada “who cares“.
Reviewed Nov. 11, 2023
7ish yrs ago, Bell connected us to the wrong apartment, until last yr when new non Rogers tenants moved in and the mistake was found. Took weeks for bell to come & figure out, be accountable and reconnect everything. Then they gave away our telephone number and had to go retrieve it back! They also have relisted my paid unlisted number in the phonebook 4 times over the years resulting in fast moves due to not wanting to be found AGAIN by a man who abducted/tried to kill me years earlier! I called bell head office and dude said "just get a bell cell and you won't have to worry about it ever being listed, surely he doesn't remember you now anywho".
Aug 2023 I called to cancel the tv and to get return box and label. Waited forever because they refuse to use the full mailing address I gave them (post office I have to drive to). Now it comes to light, when I canceled the TV months ago, girl canceled my home line as well! I've lost appts, been charged money, missed business and important calls! What's going on with this co. is atrocious and I'm thinking about suing them. I'm so tired of this and scared! My daughter is on hold with bell right now because they charged us 500 for not returning tv box. They said they suspended the phone because we didn't pay this month but it's been gone since Aug. My bill was only 74. They were trying to call a number they already cut off!! There's so much more. Ugh.
Reviewed Nov. 10, 2023
I called Bell Account Payables department yesterday to request a new cheque for a credit that is available in my old account with them. The physical cheque that I have now was not accepted by the bank because it has an old date related to the Covid lockdown. The bank asked to contact Bell to request a new one. I contacted them and explained that I have the physical cheque and confirmed my information with them. They were able to confirm the account and the credit. After I provided all the requested information to replace the old cheque as requested by the bank, after more the 45 minutes in the call, my issue was transferred to a person that did not want to be identify and was acting as manager of the department. To my surprise this person informed the issue was not her problem, informed my call was a waste of her time, and hung up on me.
Looks to me Bell probably is the worse place to work. Image how they treat theirs employees, if they do not have any consideration, interest or respect for their customers. What matters is not the value that is owned by Bell but the company integrate to do what is right to their clients, employees and the community it should serve.
Reviewed Nov. 9, 2023
Few months with Bell and I’m cancelling my service and going back to my old wireless company. They can’t even keep track of payments made by credit cards on their own app and customer service has a hard time communicating. I can’t understand what they’re saying so I hang up and call again in hopes to get someone else. They ask me about my bell services and processes like I work for bell. Not good. And service is very patchy in Toronto and Vancouver. The cut backs are obviously affecting their customer service department.
Reviewed Nov. 8, 2023
They promise you a lot of extras and once they have all the information about the offer is no longer valid and their solution is to charge you more. Rated a 1 because there is no 0!!!! Will never deal with Bell again, one lost customer.
Reviewed Nov. 5, 2023
Our internet stopped working at our cottage so we scheduled a service appointment. No time given so we had to sit around the cottage all day from 10-5. At the end of the day we received a call saying the technician couldn’t make it but we would be rescheduled to the following day and would be the first appointment. The following day we didn’t hear anything so called at noon and we were assured the technician was coming that day. Well, 5 rolls around and nothing so we reached out to Bell and are now told that there is not an appointment in their system. Is this some kind of joke? This must be the worst service and most disorganized business I’ve deal with. I’ve been a customer for years and I’m finally going to start looking at other providers.
Reviewed Nov. 3, 2023
This is the first time I had services with Bell. This will also be the last time. Not only they are running a scam business, they try to fish for information for all your services to see if they can steal you from other service providers. Their customer service quality is below zero. Bunch of people with half ** English answer their calls. I am not sure if it is outsourced to India or Philippines. Anyone answering the calls at customer service department of Bell Canada has an accent of either of those countries. I could barely understand their English and they were trying to sell me anything they could. Very unprofessional. STAY AWAY FROM BELL.
Reviewed Nov. 2, 2023
I wish to give zero stars if I could. I had a terrible experience with their agents. Customer service is so bad. Each agent promises to help and nothing happens after all. I feel so disappointed with Bell Canada for 2 different experiences. If you are with another provider, please please please do not switch to Bell, certainly you will regret doing so.
Reviewed Nov. 1, 2023
Closed my account with Bell Mobility. They then proceeded to take another month's charges out of my account. Tried to do it again this month. They now tell me it will be 75 BUSINESS DAYS before they can refund the money they stole out of my account. Bunch of crap. Took them half a second to take the money out of my account but it will take them six freaking months to refund it. Nothing but a bunch of thieves.
Reviewed Oct. 31, 2023
I called them about an issue in early September. After being on the phone for over half an hour, an agent said that they would walk me through the process. After she took me through the process, she said that I would be on hold and another person would finalize the process for me. After waiting over half an hour, another representative came on the line. They told me that there was no record of the process the first agent started, and they again took me through the same process and then told me that I would again have to wait on hold for someone to complete the process... this cycle happened several times. Finally, after several hours, someone from Bell told me that the issue was taken care of. Now it is almost the end of October and the issue is not resolved yet. Bell is still charging me hundreds of dollars for services that I am not receiving. I do not appreciate Bell's lack of character and virtually non-existent customer service.
Reviewed Oct. 30, 2023
Worst company ever. Don’t deal with them no matter what. They work work against your business. Took them three months and still they couldn’t fix a company phone line and Internet and they still charging me monthly or so so so bad.
Reviewed Oct. 30, 2023
Purchased new phone on Aug 18th, 23. Representative at the store put me through to Bell so that they could get a referral bonus paid to them (Darshandeep), split my account into two different accounts. Number was not ported over. One telephone number was charged $278 for one month. Said it was due to a roaming charge for one day in U.S.A. Spoke to FINN, now saying that I need to go back to the store. Went to Store and Harsh (in training) told me they would call me back, no call back. Calling for 3-4 weeks to get the phone number ported still not ported. Spoke Josh. ** said that next agent would be able to process the cancellation Back to walmart store, they can cancel and return my phone with an exemption, but I will lose my number. Had to pay the balance of $130.00. Cancelled and number was lost. Darshandeep said he will no longer help me because it's too complicated.
Went to another provider to try to get my number ported to a new account. Bell has to reactivate my contract in order to port over the number, Venus (Bell) reactivate my cancelled account and retrieve my number. But now my contract is no longer cancelled and saying I need to pay a cancelled contract fee when I was within the 30 days when I first tried to cancel. Other phone line cannot retrieve number still and outstanding balance for one month sits at $478. Please someone help me with cancelling the phone number and the excessive charges they have placed on me for 1 1/2 months of service. It it unfair they are charging me so much money for my child roaming for a short period of time and then child turned off the roaming.
All employees spoken to at bell. (Paul, Mania, Sheena, Anne, Finn, Venus) all passing me around bell back and forth to departments for the entire day. Spent nearly two hours in store. Update- one month later and they have even added device balance for a device I returned over a month ago. Saying they have not received the device back. Spoke to everyone and ended up speaking to a " CB" who again says I need to go back into the store since they didn't receive the device. I fully told them the person I returned it to and when. They are treating me like I am lying and never returned the device and also have added over $1400 in additional charges.
Reviewed Oct. 30, 2023
I am paying $67/month for nothing. My internet doesn't work (1202 error) and Bell has tried their generic solutions to fixing it (including sending a tech), but nothing works... yet Bell continues to take my money. I continue to get no WiFi. For added context, this issue occurred and Bell sent a tech to fix it. The issue went away, and within one hour of the tech being gone, the issue reemerged. The tech returned and "resolved" the issue again, only for the error to reappear in a month or so. This time, Bell didn't even send a tech and instead mailed me a replacement modem (expecting me to return the faulty modem and threatening me with financial penalty if I didn't), which did not work when connected. With my WiFi disconnected for three full days, Bell promised to send a tech YET AGAIN... in another day's time.
Reviewed Oct. 29, 2023
Horrible customer service. Switched over from lucky. Didn’t have a phone for 3 days because they didn’t tell me to take my SIM card out. Now I can add my Apple watch without paying 400+ dollars. Not happy..
Reviewed Oct. 24, 2023
Purchased my cell phone at Best Buy. The cell phone associate said my plan would be $55 per phone per month no other fees included the phone. I was not able to review the contract because of the way they have you sign the contract they email it to you after. The service connection fee was $180 and the phone is $300 for 3 phones. Only into my contract 60 days they told me that they can only do something up to 30 days. What a joke do not go with Bell Mobility. They are paying people to get them to make you sign faulty contracts.
Reviewed Oct. 20, 2023
I am in this service from last 5 months and I purchased $65 plan but they are charging me extra charges which is 300 for a month which is unbelievable. Even my 65 dollar plan was unlimited. They are one of the worst mobile service.
Reviewed Oct. 19, 2023
I am 68 yrs old and have been a Bell customer for decades. We moved to Orillia on May 4/23 and found that our cell phones (with Bell) wouldn't work inside the apartment. For this reason we contacted Bell to have a land line installed. After many weeks and 2 installer visits, we were advised that our apartment was not set up for a landline and wires would have to be installed running from down the street; we'd also have to have a hole drilled into the apartment from the outside. We were not given landlord consent for this. We followed up re: our poor cell phone service and eventually found out that the tower in our area had been "down" for many weeks and there was no resolution date (due to the persistence of my landlord, we were given a refund as we'd been unable to use our phones unless we were outside.)
I have now, on a monthly basis, been getting a Bell bill for the landline which was never installed in the first place. I have made countless calls to Bell and a month ago I was finally put in touch with a person who would allegedly investigate and get back to me. Her name was "Valerie" and I have her direct contact number. Well, I have never heard back and received yet another bill, and of course it goes up every month. I called and left Valerie a voicemail this morning and have not heard back. Ridiculous. Can I give zero stars?
Reviewed Oct. 19, 2023
I have written maybe 2 reviews in my whole life for anything, but I had to for Bell. The worst cell phone service I've ever had, also the worst customer service. I've used almost every cell phone carrier in Canada over the years. With bell, I get poor reception and dropped calls all the time in different areas. What bell does that I haven't noticed any other carrier do in recent years is they drop their band for VoLte to an LTE band that doesn't have the same capabilities and signal as better bands. The speed is not the issue usually as calls don't take up much bandwidth. But when they limit the band to being a specific band for calls, then if that band doesn't have good signal then you're out of luck.
They have got me to replace my sim card 5 times, factory reset my phone 6 times, other resets like network settings etc maybe 20 times and I bought a whole new phone a few months ago to try and see if it would help. I've called them 15-25 times over the past 8 months, and I called them today and they said there is no record of me ever calling them. They said I need to go and get another sim card, a this is the standard first step for an issue they haven't been made aware of. I pointed out that this is basically what I'm told every time and said that even though they don't have notes for my previous calls, they could check how many times I've changed my sim card, and so they said they will send a ticket to the technical department to investigate the issue and get back to me within 7 days.
This is maybe the 10th time they've done this, and each time they call back they ask me to repeat the steps of sim card replacement or resetting phone or certain settings. If I don't comply with each step every time, they say that it's my fault for not following through completely. If I do comply, historically speaking, after 4 weeks and many many hours of doing what they ask, they end up saying that it must be a unique case and they will check the towers in the locations I get the repeated loss of service and will take care of it. Until I call back again...
From what I've seen they go cheap on services, tweak their systems for no good reason to give lower bandwidth, ignore and redirect customer concerns, have rude and incompetent staff, and I assume they take the savings they have with all those and make good ads to get more people into 2 year contracts. My entire family hates their service, but in my case I need to use my phone all day for work and need to sign up to another carrier now and pay for two lines.
Reviewed Oct. 11, 2023
I was with Bell for 3 years and everything was fine until I have to get them to deal with my account. I call them to let them know that I will keep my mobility account and home phone Internet and cable. My sister will take over. My sister agreed and we thought everything was fine then they never did anything so we both waiting for our own account and old bills to pay for it and they never email us the balance, so they end up suspended us, made us pay 1100. Finally they did all that they said my credit with them is bad so I have to deposit $200 per phone line and I’ll get it back in six months which I already find not fair but I did it anyway because I just wanted to deal with the account.
When I talk to one of the representative two months ago to present me with a phone plan which is $45 a month with 60gb no service fee but now they’re saying that that plan never exist and everything me and the representative talked about does not exist. I told Bell to pull up the phone conversation because I know that conversation exists, but they said that they cannot pull up the conversation. I always thought the conversation was to protect the customer but no, it’s just a pretend. And they said they’ll call me back, but they never call me back. The day when I got suspended had to take time off work deal with all the stress, and every single Bell representative keep transferring me to a different line and not have a care in the world. Bell is the worst when it comes to customer service dealing with the account, please don’t fall for this company. They are the worst.
Reviewed Oct. 10, 2023
I phoned to complain about my bill and the employees there just lie and lie. It's ridiculous. The first one said he couldn't look into it, he'd make a note and someone would get back to me. The second one, four months later, no note, will make one, cannot look into it, someone will and get back to me. The third one, one month later, there's no note. I'll give you money to go away, I cannot look into it. I didn't take their offer. I get transferred. He looks into it. But there isn't enough room in this little box for the assortment of lies I was told. I have two more months with Bell and then I will not go near them again. And yes, all my calls solved nothing. No doubt someone is "looking into it".
Reviewed Oct. 7, 2023
I was foolish enough to listen to someone when I asked who should I have for my phone provider and they said Bell Canada. So what do I know.. Well now I know that my phone is the slowest, worst one of all my friends... stupid me.
Reviewed Oct. 6, 2023
Worst customer service! If there is anything below 0 I can rate them. No response, no follow up, that’s why they are not using Google reviews. Just looting the people of Canada and government does not have any strict regulations.
Reviewed Oct. 3, 2023
I am stupid enough to wait 1 full year before raise my complain. I paid over $300 as monthly average for our family plan. Take note, this plan is supposed to be $150 unlimited per month as maximum. No to Bell anymore, if I have to campaign to people not to go to Bell I will do it. This company is one of the worst money motivated! My wife has part of the plan, she seldom or nearly not using the data plan but still as I reviewed the charges, she charged for 45MB a month as average, why and how? I don't know and I don't want to know as they will just lie to me. Of course they will provide a reason in favor of the company. If I can sue them I will do it, but I don't spend too much effort. The money that they took from is enough.
Reviewed Oct. 3, 2023
I got an iPhone from Bell and after 1 week I cancelled my contract and gave the device back to that store. For 5 months they were calling me, sending bills and every time I told them I don’t have any contract with Bell. I gave them all the information about cancelling the contract. After 5 months wasting my time, I got a call from collecting department to collect the device price!!! Again I went to the store and ask them to call Bell and solve their problem. Never again any deal with Bell.
Reviewed Sept. 29, 2023
The door to door sales people are extremely aggressive. After telling them to leave they began commenting on my family and making fun of my kids. Unbelievable, We are trying to live. ** off. Stop this, nobody wants it.
Reviewed Sept. 29, 2023
I am convinced this company model is designed to steal from the customers. Every move you make with them there is a problem and you’ll need to wait on hold for potentially hours just to get hung up on. No one that works there speaks English clearly. The whole business model feels like trickery. I am paying $750 to get out of my mobile contract as well as my satellite contract because the idea of dealing with this corrupt business any longer is unbearable. They literally could not be worse. Both my phone and satellite bills are almost twice as much as agreed-upon.
After 3 months of runaround and being hung up on and passed on to someone else not resolved. They said the problem is fixed but shirt off on my next bill. It remains the same in the cycle begins again, They are set up to trick you. Run as fast as you can in the opposite direction never ever ever deal with them. It’s hard to believe a business can get away with such a ridiculous, nonsense and theft. I have been their customer for less than three months and it’s worth almost a grand to get out of the contract just so I never have to deal with such nonsense again. Complete ** from beginning to end. Horrible horrible experience.
Reviewed Sept. 27, 2023
It is hard to know where to begin… I moved my business cell to Bell in April. The calls drop constantly or cuts out. I am in the capital city and one would think that it should be better service. I called many times to Bell Mobility and was told a different story each time. Turns out the towers are issues and are being replaced in 5 to 12 months. That is a target that moves. I had to get a landline because of the cell service. (Imagine in 2023 we need a landline).
Bell mobility guaranteed that each month until the cell service is working, I will get a $70 credit. I called in July and then had to call in August. My bill was issued today and the credit is not on the bill. I am told by the customer representative that can’t happen because I am only allowed two credits. I asked to speak to the loyalty department and am now on this call for 50 minutes. The spokesperson for Bell told CBC locally that the issue with the cellular and internet is that there are too many people using it. Bell has no problem continuing to add customers. We need competition in Canada.
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