Bell Canada Reviews

Am not satisfied. They charge me for a tab that I purchase like 6 years back and no one inform about this. They just continue charge me for tab. When I talk to them they just gave me card of 40 dollars in return of charging me 13$ every month from 4 years. They said that they can’t give my money back or any credit except $40.

Had to cancel my bell Services due to the internet kept going out and with me keep calling everyday it kept going out. Jayce helped me and waived the termination fees. I’m so grateful for him doing this considering it was not working. Jayce is such a good customer support person. Thanks again.

We’ve been a client of Bell since 2010. Just last October when they convinced me to use pre authorized payment so I did. First 2 months they're deducting my bill correctly but just last week they deducted $435.18 wherein my bill should be $106. They did this and so I called the Customer service. They told me that my money will return back in 2-5 business days, so I waited but after that I didn’t receive my money back and so I call customer service again name Mary grace and Francis and they're speaking in their language (Filipino language they're saying I’m Tanga-tanga which means I’m dumb). First of all it’s not my fault that your system glitches and take my money for Christmas but you guys are the one who’s mad?? You didn’t know how frustrating it was!!!

I called Bell this week to obtain a better price for my Fibe 50 internet and Fibe TV and home phone I currently pay $199.27 monthly. I do not require home phone but was told it cost more if I excluded it. It was brought to my attention that Bell had a current promotion on for new customers for Fibe 150 and Fibe TV for $100 per month, this is better internet than we currently have and almost half the price. I talked to Bell customer service and was then transferred to their Customer Retention department. I was told this offer was not available to me. The best they could offer was internet 1.5 GB and Fibe TV for $202.27 per month. This is more than I am currently paying, I was calling to reduce my monthly bill. Admittedly it is a minimal increase but still more than I am currently paying while new users save hundreds of dollars!

Serious Concerns Regarding Billing Practices and Contract Transparency. My experience with Bell Mobility has raised significant concerns regarding their billing practices, contract transparency, and customer disclosures. Charges have repeatedly appeared on my account that were neither clearly explained nor expressly authorized at the time of agreement. These fees are often difficult to identify, inadequately described, and only discovered after careful review of billing statements. Equally troubling is the lack of consistency and accuracy in how Bell Mobility represents its contract terms. Information provided at the point of sale has not aligned with the terms later enforced, particularly with respect to pricing, fees, and service conditions. When these discrepancies are raised, customer service representatives provide conflicting explanations or rely on ambiguous contractual language rather than addressing the substance of the issue.

Went back to Bell because they offered a deal from one of their door to door sales man, to start off the deal he offered didn't exist, good thing we got it on camera. 2 bell went in and it turns out their router is only good for 30ft radius so I had to move it to the middle of my house 2 days after the guy said it can go anywhere and it will be good so after 2 days of getting no wifi at the back of the house I took it upon myself to move it I could get wifi everywhere. Third I set up pre authorized payments and found out they took out double the money, just to have $250 as a credit???? And when I try to dispute the fraud, they said they would send a check out in 15 days???? Really. It's Christmas, you can take it out of my account in 1 day but can't put it back?

After upgrading our devices, Bell asked us to return the old ones. I returned two devices at the Bell store without any issues. The third device couldn’t be processed in-store due to a technical problem, so Bell instructed me to send it back through Canada Post. I followed their instructions exactly — and that device was never found. Despite this, Bell charged my account almost $700. I called multiple times and kept getting different answers: one day they said the device was received, a few days later they said it wasn’t. After all the back-and-forth, the issue was never resolved. After many years as loyal customers paying hundreds of dollars every month, this experience has been extremely disappointing. I genuinely feel scammed, and it’s clear to me that it’s time to move on and change to a different solution.

For 3 months their tech dept is telling me they can't help with the fact I get no cell service or internet on my plan when I drive to Burlington..Stoney Creek...Grimsby...even Stratford etc... Shuts down completely and doesn't come back till I am back in my own area of St Catharines even then it's hit and miss..I pay full monthly fee and get maybe 30 percent service on and off. I even bought a new phone and same thing happened ....took the phone back as I obviously don't need a new phone as it's their problem not mine. They have no solution at this point. They said you may need to go to Roger's....(WHAT? REALLY?). That makes no sense. I have been with Bell for 25 years and now this predicament I find myself in for months....They don't reach out and every time I call or my wife calls they reopen the concerns I have with another ticket # for tech dept but nothing ever happens... This is absurd at this point...

Worst company/staff/customer service I have ever experienced. I was on the phone a total 2 and a half hours today trying to get my internet working when there was a technician here a week ago. They constantly put me on 30 minutes holds because no one knew how to do their job and "somehow" every time I was on hold I got disconnected. I am the at least 4th house on my road alone that aren't receiving services we are paying for. The technician that stopped in said he had 5 other houses on this road that are having the exact same issue. To Bell: if you cannot provide services (Not even decent services. Just services alone) don't tell a community you can and charge us. I've been shoved aside by this company and scammed.

Called about the Black Friday streaming bundle. Was told it would be added to account on Dec 3rd for 15.00 dollars. Went to add it like I was told to, and it was twenty three dollars plus tax. When I called, they said, no, sorry. We are not going to give you the deal even though I gave them the ticket number and name of the representative I spoke to. Very rude customer service.

Bell internet and satellite it goes with billing very bad. You talk to their customer service. They tell you prices. It's not going up next month. I get bill. It's got another increase. This is second time this year. It's getting out of hand. I am going to have to move to another option...people are starving for food and you would think they would try to help you with keeping your bill a break...

Bell has changed...From Bad services To Worst services along with uneducated and disrespectful agents. I never asked for the extra TV services in my subscription that costs an extra $10 dollars on my bills. I chatted with an agent named Hennessy on Chat first, then I asked for a supervisor to call me. He called me instead and he was very disrespectful by hanging up on me and cut the services a few seconds after he hung up. This agent is a disgrace for Bell that was known as Bell Canada... Now, I do not know if that Canada still stands!? For this incident, I will not pay for my last bill. I will report to my credit bureau and consumer protection agency. Your service is a scam and your staff is a disgrace to Canada!!!

I recently requested a simple change to my corporate plan: adding U.S. service for a flat fee of $15 per month. I confirmed this with Bell before traveling to Florida, expecting that all my U.S. usage would be covered under this add-on. To my shock, when I returned, I received a bill for over $400 in extra charges for U.S. data usage. This completely defeats the purpose of adding the U.S. plan. I immediately called Bell to resolve the issue, but the experience was even more frustrating. The representatives were not helpful at all—no clear explanation, no accountability, and no effort to make things right. I was left feeling misled and ignored. For a corporate service provider, this level of customer support and transparency is unacceptable. I would strongly caution anyone considering Bell Mobility for business services to double-check every detail and get everything in writing, because their verbal assurances clearly mean nothing.

I moved my billing by a week as it worked better for me. Nobody told me they would charge me 50 dollars to do so. Their customer service treats you like you are ** and I will be moving when my year is up to pay off the phones and leave Bell for good. Such a joke of a company.

Bell cut my previous internet cable, and they still haven’t come to install the new one. I’ve been without internet for 6 days, and it’s extremely frustrating. I hope their service ends up being worth the wait so I don’t have to take legal action. I’ll wait until Monday before contacting my lawyer.

Bell provides services our condominium for tv and computer. Bell's offering of television channels is disappointing. Many channels are duplicate channels showing the same program, up to 12 channels showing the same program. Bell has unilaterally removed channels from those initially offered to our condo. Without offering replacement channels. When I filed a complaint with the CCTS about the channels being removed, I was met by rude response from the Bell customer service rep. who contacted me in response to my complaint. The provision of the computer service is fine.

Bell has great services, the wifi is great. My mobile phone has great connection. However communicating with this company is absolutely hell. Be prepared to triple and quadruple check with MULTIPLE employees. I had to cancel my wifi and start a new plan with them due to billing dates and was told I'd have wifi until the new modem showed up, I was told this by 2 separate employees, however the wifi was shut off at 8am with the new modem not arriving until 12-5pm that day.

Although reps are typically nice and willing to assist, I feel they are let down by the corporation and not given tools to help. On my end, they were unable to resolve processing payment issues (info provided is correct), but quick to offer promotions. Internet: switched from Ignite. I work from home and haven't seen any improvements in comparison to Rogers. My son claims it's more stable, but watching TV, I have to refresh connection quite regularly. Mobile: switched from Rogers. Some friends aren't getting text messages and we have resorted to WhatsApp to ensure no interruption in communication.

The Absolute Worst Customer Service I Have Ever Encountered. ​I am writing this review out of profound frustration regarding Bell Canada's customer service. My recent attempts to resolve an issue have resulted in a cycle of time-wasting and disrespect that is frankly shocking. My calls have consistently ranged from 40 minutes to well over an hour on hold. After finally getting through (or waiting that agonizing duration), the representative has repeatedly put me on hold only to drop or hang up the line without warning or resolution.

Bell Canada and Bell MTS are the worst businesses possible with respect to satellite tv and regular cable tv. Sign up with anyone else - it can’t be as bad as Bell. Absolutely brutal non-existent service and lies coming from EVERYONE in so-called customer service. 1-star rating way too high.

In a time with rising costs and prices, Bell continues to increase their prices for the same service. If you speak to them you receive corporate lip service. We have been a client for 50+ years and totally unsatisfied with their arrogant stance on client relations. Why do we pay so much for phone service both home and cellular, let's have some competition to compete.

None of their services works well at all. Everything always crashes, networks are always down and not performing as they should. You pay for internet speed that vastly outperforms the competition, in THEORY, but in practice it never reaches that speed at all. Customer support is awful.

This was terrible! Why would Bell Canada outsource to this call center pretending to give tech support from the USA!! Plus make me PAY $60 dollars for no help and for the person to give the bell Canada customer service number!!! WTH! Then an email arrives that says I pay monthly for this service!! No way! Want my money back.

Automatically renewed with another 3 years terms without notices, however, internet speed is 6 years ago speed, the speed is slow now. And the monthly fee was increased 4 times, $5/y/m. Bell is cheating their loyal customers. I would like put the experience as 0 star.

Only trying to add call display to my father's new phone which didn't come with call display. Thankfully to Rey employee number **, who made it to his point over and over again to be extremely condescending? All because I provided my name I provided my phone number. I provided an address. I probably could have provided an email but because I did not have an account number he would not help me at all and told me he was writing me up on my account stating that I was not to be given service for my phone number because he verified everything but an account number. If you ever feel like being treated horribly and like a criminal and have somebody be extremely condescending, call Bell and ask for Rey employee number **

I have never experienced such poor service from any company as I have with Bell. My business phone has not been working for 3 days, and this has affected my customers, my sales, and my daily operations. When I called Bell customer care, the agents were rude, unhelpful, and completely careless. All they said was that they can only offer a daily discount, as if my business losses don’t matter at all.

First things first, as very hard working individuals, in a time where money is hard to find and come by, there should NEVER be non-compassionate CUSTOMER…. again, CUSTOMER service!!! NEVER! Especially, a LOYAL… again, L-O-Y-A-L customer!!!! We ordered an internet pod, SEVEN weeks ago, and hadn’t received it, but getting charged for it. We called and got hung up on, once by a Sumi… so, if/when you call and get that disrespectful goof ball, be wary.

I've been a loyal customer over 25 years and never missed a bill. Since feb 2025 I've had nothing but problems with my billing. I paid a bill and they said they didn't receive it and I never got it back. They told me false information when I got a new plan in february this year and my payments went up twice when the guy i spoke to said I'm good for 2 years without increase! I called today and the first girl hung up on me as I was explaining what she asked. Then I called back and spoke to retentions department and another girl did the same thing! Bell does not Care about their loyal customers. I will never go back to bell even if they are the last cell phone provider. I'd rather use 2 cans and a string to communicate. This company is disgusting!! I give this company a negative 10 review!!

I am extremely disappointed with the service I received from Bell Canada. I spent over two hours on the phone and had to speak with six different representatives, and every single one gave me a different answer. No one seemed to know what was going on, and not one person took ownership of my case. I was promised that a technician would come to my home between 8 AM and 5 PM, but no one showed up. When I called Bell to find out what happened, I was transferred back and forth between the technical department, loyalty department, and sales department. No one handled my call properly, and only one representative was able to confirm that a technician was actually scheduled. Everyone else denied it.

Shame on Bell for passing the buck!!! Bell gave very little options if any to its customers when passing over their contacts for smarthome services to A.P.I. Alarms... It's been a complete nightmare for proper structure. This definitely was not through at all. Even Bell employees or higher management can not assist in reaching A.P.I. alarms.. A.P.I. alarms have not returned calls, broken promises and taken no responsibilities. Simply a cash grab. I've cancelled all other contracts with Bell with such disappointment in them. Month to month billing is a beautiful thing.... Maybe it's time to get the CRTC involved as well.... Customers depend on proper services for their protection