Bell Canada Reviews

We’ve been a client of Bell since 2010. Just last October when they convinced me to use pre authorized payment so I did. First 2 months they're deducting my bill correctly but just last week they deducted $435.18 wherein my bill should be $106. They did this and so I called the Customer service. They told me that my money will return back in 2-5 business days, so I waited but after that I didn’t receive my money back and so I call customer service again name Mary grace and Francis and they're speaking in their language (Filipino language they're saying I’m Tanga-tanga which means I’m dumb). First of all it’s not my fault that your system glitches and take my money for Christmas but you guys are the one who’s mad?? You didn’t know how frustrating it was!!!

After upgrading our devices, Bell asked us to return the old ones. I returned two devices at the Bell store without any issues. The third device couldn’t be processed in-store due to a technical problem, so Bell instructed me to send it back through Canada Post. I followed their instructions exactly — and that device was never found. Despite this, Bell charged my account almost $700. I called multiple times and kept getting different answers: one day they said the device was received, a few days later they said it wasn’t. After all the back-and-forth, the issue was never resolved. After many years as loyal customers paying hundreds of dollars every month, this experience has been extremely disappointing. I genuinely feel scammed, and it’s clear to me that it’s time to move on and change to a different solution.

I recently requested a simple change to my corporate plan: adding U.S. service for a flat fee of $15 per month. I confirmed this with Bell before traveling to Florida, expecting that all my U.S. usage would be covered under this add-on. To my shock, when I returned, I received a bill for over $400 in extra charges for U.S. data usage. This completely defeats the purpose of adding the U.S. plan. I immediately called Bell to resolve the issue, but the experience was even more frustrating. The representatives were not helpful at all—no clear explanation, no accountability, and no effort to make things right. I was left feeling misled and ignored. For a corporate service provider, this level of customer support and transparency is unacceptable. I would strongly caution anyone considering Bell Mobility for business services to double-check every detail and get everything in writing, because their verbal assurances clearly mean nothing.

This was terrible! Why would Bell Canada outsource to this call center pretending to give tech support from the USA!! Plus make me PAY $60 dollars for no help and for the person to give the bell Canada customer service number!!! WTH! Then an email arrives that says I pay monthly for this service!! No way! Want my money back.

Automatically renewed with another 3 years terms without notices, however, internet speed is 6 years ago speed, the speed is slow now. And the monthly fee was increased 4 times, $5/y/m. Bell is cheating their loyal customers. I would like put the experience as 0 star.

Bell Mobility Canada (I am in Waterloo, Ontario, Canada), never failed me as a customer! Today, I want to express my sincere appreciation for Jas at Bell Mobility Canada. Last month, I accidentally incurred roaming charges, and although a supervisor had graciously waived them, one small charge still appeared on my next bill. I reached out to Bell, and Jas handled my concern with the highest level of professionalism, kindness, and efficiency. He listened patiently, reviewed the situation carefully, and resolved the issue immediately without making me feel rushed or judged. His calm, friendly manner turned what could have been a stressful situation into a seamless and positive experience. Jas is an outstanding representative of Bell Mobility — knowledgeable, compassionate, and genuinely committed to helping customers. Thank you, Jas, for your exceptional service! You truly made my day.

Shame on Bell for passing the buck!!! Bell gave very little options if any to its customers when passing over their contacts for smarthome services to A.P.I. Alarms... It's been a complete nightmare for proper structure. This definitely was not through at all. Even Bell employees or higher management can not assist in reaching A.P.I. alarms.. A.P.I. alarms have not returned calls, broken promises and taken no responsibilities. Simply a cash grab. I've cancelled all other contracts with Bell with such disappointment in them. Month to month billing is a beautiful thing.... Maybe it's time to get the CRTC involved as well.... Customers depend on proper services for their protection

The sales persons are liars. The customer service is terrible. They sold products and asked me to move from Rogers to Bell but the promotion was valid only for one months and they charged me a lot money as I had different products with them. Stay away from Bell. Rogers and other providers are far better

Criminal would be a kind way to describe their small business services. Auto renewing contracts while confirming they did not notify me, then being unwilling to compromise on cancellation fees. Will not provide proof of "expressed consent" on the contract renewal. Each request for evidence, etc., leads to a new department. Absolutely atrocious.

I signed with Bell in July of this year requesting paper bills for which I would be charged $10 a month for and that was fine except although I gave them my address three times they have cut my services off to force me into making an account. I'm 71, not feeble and don’t like to be lied to. I was told that they cannot mail paper bills to a PO Box, only physical address. That is what happens when one, their agents are outsourced to other countries and two, they are so busy buying up other companies that they want to force one to make an account. I refuse as that is proof they lied. Do people really want to do business with a company that strong arms one into making an account. Seriously shady. I have CRTC looking into this matter but meanwhile no tv, phone service et. al.

Nothing but issues with Bell Mobility. I regret moving over to this provider. The billing keeps making errors and overcharging and then I spend hours thinking it has been sorted. Then they send another bill stating overdue. Removed my pre authorization as they took $192.24 out of my account when my bill was $83.40. I have never been so unhappy 🙁. They owe me the difference and now it is reading overdue and over $109.00.. I want to scream! I should have stayed where I was. The company has done this to other people I know as well. I cannot even speak to anyone in Canada. I keep getting the Philippines or Morocco. No offense but we keep selling off to other countries and keep having issues.. Bell Mobility I am not your fan at all! You are awful and the service is not even close to Par!! I will leave. Oh and they took my money that they should not have and couldn't put it in my account! They are mailing it????

Worst help I can get, Tricksy was way too bad to understand things like someone working in customer service can be so rude and didn’t able to understand what’s happening again. I am going to another services today only. Worst worker and worst services ever

I recently visited the Bell store at 2002 Park Royal S, Level 1-932, West Vancouver, BC with my sister to set up a new phone plan. Unfortunately, the experience was very disappointing. The representative repeatedly entered the wrong credit card information, which caused our bank to automatically flag and block the card due to multiple failed attempts. When we contacted the bank’s security department, they confirmed the issue was caused by the Bell store’s repeated incorrect entries. When we called the store to clarify, the employee refused to take responsibility and instead blamed the bank. This was an unnecessary hassle and a poor customer service experience. I would recommend being cautious when visiting this location.

I had set up Bell for a New Service Package at a new home. The day of Set up, I was informed by their Technician, they would have to dig up my neighbour's driveway to run a line to my new residence. Naturally, my neighbour wanted nothing to do with that plan. I had already supplied them with $400 deposit to do the set up and immediately requested a refund when it was cancelled. That was September 26th. It's now October 27th and after several phone calls and emails, I have been informed that my refund cheque will be posted and sent Nov 30...and if I have not received it by December 30th, to contact them. I was previously told it had been processed October 6th - TWICE - by 2 different people. They took the money directly from my Bank Account. Surely they can refund it. This is my 1st Post and I will not sit back and let them get away with this. I am a Senior and in poor health. $400 is A LOT for me.

If I could go below zero I would but this is the worst experience so far. I’ve heard people always talking about Rogers being scams but they have not tried Bell yet. I rather pay 80 a month to Rogers than pay bill 40 a month. Scammers told me that the first payment is gonna be more expensive because of the activation fee and now after 8 months into my contract I get charged with 2k saying it’s the activation fee which I had already paid.

I called Bell Internet today because I was having problems with my internet. I was told by the CRS that if I wanted to have better service I would have to pay $5.00 for a month. He called it a boost. Don't we pay enough as it is?

I recently called Bell to resolve an issue I had with my usage. The person assisting me asked if I had Bell Internet and Bell TV, I said I have another provider and was not interested. He then asked me to verify my account once again by asking for my birthdate, then he asked for my Drivers licence (I knew something was not right). He then said he would send me details of a tv and internet service to review with my spouse. The next day I received an Order confirmation and installation date for an Order that I DID NOT request. COMPLETELY DISGUSTING ON BELL. All this guy wanted was a sale, I was so pissed to find out that he had done this without my permission. I was able to call back and cancel this order, but this is not right. Beware of their sales tactics when calling for customer service. Bell needs to know about this. And judging from the reviews They do know and choose to do nothing. Shame!

Bought an iPhone from a Bell dealer store in Leduc Alberta, tried to take it back because security issues from day 1 and tried to return it under the 14 days and they claimed there was a scratch on glass (no scratch), apple won’t even service phone under fix problem under icare plus warranty. Bell rep didn’t even want to tell me my sim number or explain properly how to pay the full amount of what I owe to get out of contact. Horrible companies from dealer store to Bell contact centre to Apple support. Bell rep told me to send phone back and pay $1000.00+.. to get out of contract. Apple told me they couldn’t find email I set up for iCloud.com, meanwhile I used the email to check in for tech Apple support and later iCloud couldn’t find email saying phone number was not supported or verified.

Took 2 hours to cancel home phone and cable service which were no longer needed. Had to go as far as to say that my grandfather passed away and he was the last person to use the landline for them to cancel. Even after cancelling they made us go through Canada Post during a strike to return cable devices. Terrible experience.

Been a customer for 3 years. Still treated like a stranger. My kids are on Freedom for one year and getting better deals on an account I opened for them. While I’m still on a credit limit at Bell and they want me to pay to increase the limit? I made a payment and have to wait hours for the suspension to be lifted?

I am writing this review in hopes that you improve your services. I just got off the phone from cancelling my services. It took 15 minutes for the lady to find my account. I tell her which province my services are for and she list back to me a different province. Give her my account number as they are too lazy to pull it up with my phone number and twice she repeats to me the wrong account number. I give her the address of the service similar to 1234 Main Street in a town and she lists me a different address on the other side of the province. Like seriously I was going to lose my shit. PLEASE HIRE LOCAL SUPPORT STAFF WHO ARE NOT CALLED JOHN OR MARIE WHO ARE OBVIOUSLY IN A CALL CENTER FROM OVERSEAS. You can hear the background jibber jabber. Very annoying service and support.

Doesn't even deserve a star at all coz really no care at all. Always annoyingly will say, "We understand" but how if no urgent help to repair?! And different agent different info and no ticket until you speak to 4 agents. Always answer is it depends. Very disappointing.

I am writing to express my disappointment regarding the lack of clarity about the iPhone I received from your company. When I got the device, I was never informed that it was provided under a lease agreement. For the past two years, I believed that the iPhone was my own device. It was only recently that I was told I had to return the phone, which came as a complete surprise and caused me inconvenience. Had I been informed clearly at the time of receiving the device, I would have managed my expectations and planned accordingly. I kindly request that you review this situation and provide an explanation as to why the lease terms were not communicated clearly. I would also appreciate it if you could suggest any possible resolution for the misunderstanding. Thank you for your attention to this matter. I look forward to your response.

Horrible customer service. We tried to cancel my mom's mobility account because she doesn't know how to use any cellphone and we went for a residential line instead. Bell doesn't offer residential services in her area. So we had to go with Videotron. But cancelling her services is impossible unless we send a medical document that says she's Alzheimers. Wait, what??! There's no way we're going to send anything medical for a friggin' cellphone service! The guy on the phone, Mohammed, was incredibly rude and said he was about to end the call. Even though we had my mom's account number, cellphone number, NIP, street address and so on. If I could give minus 300 stars I would!

Less than a month ago, we spoke with one of your representatives about possibly switching to a package that included Internet, home phone, and cell phones. At that time, we agreed to the Internet and home phone, but I made it clear that I did not want to switch our cell phones unless we could keep our existing phone numbers. A few days later, we unexpectedly received SIM cards in the mail for the cell phones. We never activated them, never used them, and never agreed to proceed with that portion of the package. We specifically told the representative that we were still undecided about the cell phones and wanted to keep things as they were.

The WORST company ever!!!!! The customer service is never helpful, Bell charges random nsf fees for no reason and refuses to reverse them, the bill comes out on random days, I paid $700 in three months to bell and they continued to disconnect my service constantly. I regret switching to bell. Don’t be stupid like me.

Worst customer experience ever. Basically, Bell can do anything the company wants and if you want its service you will do whatever Bell wants, or you can go somewhere else, and that is what I was told in different words. What kind of a company does and says that to its lifelong customers? Bell, that’s who. Doesn’t matter what mistakes Bell makes, or what lies the company tells you, you have two choices comply, or leave. This is what Canada has come to. We have no competition and Companies can do whatever they want and you have to bend over and say thank you, or you will get nothing.

They were very friendly and knowledgeable. I got the plan I wanted and a new number. The guys were too amazing. They answered all my questions, gave me a choice of what they had and set me up with the plan.

Dear Bell Management, I am writing to express my sincere gratitude for the exceptional service I consistently receive at the Bell Vaughan Mills location. Marco consistently goes above and beyond to assist me with any iPhone issues I encounter. Today, Jason also provided excellent help with the new update installed on my iPhone. Thank you for having such a dedicated and helpful team. A heartfelt thank you to everyone at Bell Vaughan Mills.

Bell Canada has been getting away with dishonest billing practices for years. They sold me internet services and in one year increased my bills four times. Despite my regular payments done automatically through the bank, always in an amount slightly above the actual bill, they have been charging me "balances owing" every month, and interest on top of interest. As soon as I find out, I make an extra payment, also slightly above the said balance they claim is owed. Yet, I keep getting high bills alleging I have not paid the balances. I have had enough. Time to bring them to Court and find a new provider. I am posting here what I have been charged for the past 18 month for internet only. I keep paying more and more.

Absolutely the worst customer service experience I’ve ever had. I am a new customer who recently made the mistake of switching from Rogers to Bell — and I deeply regret it. I’ve wasted over 14 hours on the phone with 10 different representatives, and my issue is STILL not resolved. Each time, I’m forced to repeat the same story over and over, only to be put on hold, transferred, or promised call-backs that never happen.

Awful service and support. I don't recommend. They keeped just telling me to wait and that they will help but finally they didn't. I spent hours trying to reach them and when I reach and tell my problem they finish the call suddenly.

Thieves, they overcharge you much more than what you sign up for, and when you call to request fixing the issue, they give you a huge run around and never fix the issue. Stay away and don't even touch with a 100-foot pole.

Just don’t choose Bell 🛎️ Worst experience ever. I cut off all my service, home internet, phone, tv and mobile with them, not matter the amount of discounts they gave me lol. That how bad it was with them. Even home security I cut it off. Lots more other companies are they that is doing just the same are even better

Bell has so far wasted about 12 hours of my time just this week and lost me a day's wages. I spoke with 5 different unhelpful people as I attempted to get them to honour their installation appointment that they made with me. So I closed my account. In closing the account I also spent over an hour on the phone (after driving to a store to return equipment) trying to close the account. 4 different people asked me multiple questions as to why I was leaving. After the questions they tell me they can't close the account but they will connect me to the person who can. Same story each time. I kept telling them that it was because they waste my time. No one took the hint and continued to waste my time. I wish there was a way to hold them accountable for the contemptuous way that they treat their paying customers. Maybe a consumer boycott?

They provide false information, and then charge you every month for mistakes they never explain. I paid over $200 for only three months of text and calls, without internet. I would never be a member of BELL again.

I have been a loyal customer with Bell for over a decade! I was happy with my service until recently. I had fallen on hard times and fell behind on my payments! I just am getting back on my feet and went to make a payment arrangement with them. The first representative agreed to my proposal and said she would add it to my file. Next morning I am receiving a suspension notice. Naturally I call back to see what happened. That's when I got the rudest representative I have ever spoken to. She told me she did not believe me that I would make my payments. So she wasn't gonna honor my proposal. Which was totally reasonable. I was willing to clear the whole bill up. I just needed to get paid. I am so unsatisfied to how I was treated that I will be for sure switching providers.

Biggest mistake to switch to Bell Mobility. Expensive, fee keeps going up every few months with no notice. Overload of spam calls on a daily basis. I will switch back to my old carrier as soon as my plan term is finished.

I had been a Bell customer for 2 years. I wanted a better deal to get a phone, they wouldn’t offer a good one so I went to another provider that had a better deal. No harm, no foul right? Bell called me 3 times right after I switched, I told them I would only switch if they gave me the specific phone I wanted with a plan. The agent assured me this would be done without issue. Waited 2 days, got the call from product specialist and was told the phone isn’t available to be shipped even though I was told it would be. After 45 minutes of deliberation and waiting on hold, I was told I could pick up the phone I wanted but it was only available at a store an hour away from my house. I thought “while not ideal, at least I’m getting the phone and price I wanted!”

Customer service is pathetic. Agents are not well trained. Most issues take several calls to resolve. Bell executives should be made to call customer service on a regular basis to see what a terrible experience it is. There is no respect for customers’ time. Clearly quality customer service is not a priority whatsoever.