Bell Canada

We have been a Bell Mobility client since 2015. We had to pay over $520+tax for a total of 9 GB of data overage and fees. I'm a mental health worker on a university corp EPP plan (6GB, 250 min, 3 yrs term at $62+). Bell did not send us any alerts, texts, warning of any kind about data overage. I did not get mailed invoices due to COVID lockdowns while we’re working remotely. They called us in June after 6 months of data overage started. Bell claims $50 for 1 GB of extra data is one of the lowest in the market and they even sent us a link to show their current rates! $50 for 1 GB of data might be OK 10 years ago but in 2021, it does not seem right. Many companies ask for a fraction of it for extra GB of data, if not they either eliminated overage charges or slow down the speed if there is excessive usage esp. during pandemic.

They don't give you the service they pay for. If you need a Bell plan outside of your country don't bother with bell, they will take your money and give you nothing. I was on 4 different phone calls to troubleshoot and nothing worked. The Bell US plan is not legit in my opinion, it's a scam based off of my experience.

If you want good customer service, go elsewhere! I only wish I could have put 0 stars for Bell's Customer/Billing Service! It won't that you matter that you have been good paying customer for years, what they say you owe, you owe even though you protest till your face is blue! They will cut your service at the drop of hat! It won't matter that it's just 2 days before Christmas & that 2 days later the start of a Mandatory Covid Lockdown! It won't matter either you have no form of communication & your family is worried because they can't contact you, this is no consequence to Bell or any other affiliated organization that I desperately asked for help from & got zero!

The monthly rate suddenly increased by $45! They claimed that my monthly credit has expired! I was never ever told there was a monthly credit! It was a flat rate with no commitment! Basically deceiving people to get them to buy the service!

Shame on you Bell executives. I try to find an email address of Mirko Bibic CEO of Bell Canada, or any Bell executive with no luck. Is this a secret or you do not want to have any contact with us customers??? Mirko ask your father or your mom about this, I'm sure they were very hard-working immigrants and they wouldn't like this????

I signed up for Bell's all-in-one plan including TV, internet, home phone and mobile. When the installer arrived to connect the system, he advised that the wireless TV would not work in our house. He was very professional and I thanked him for being honest and called Bell Canada immediately to cancel my entire order. I was told that THEIR SYSTEM could not cancel the mobile along with the other components and that I would have to call Bell Mobility to do that. (Curiously, they could accept an order for all at once but, not a cancellation.) I immediately called Bell Mobility to cancel the mobile service on February 10, 2021.

I was using Bell TV for 3 years. I called to cancel my service and returned my equipment as per their email instructions. Shortly after I received two confirmation emails indicating they received the equipment. Shortly after that I received a bill for $523.95 charging me for the equipment. I immediately called and spoke with the billing department and was assured my credit card would not be charged. Sure enough my next credit card statement showed a charge of $523.95. I called billing department again and was told that the only way I could get reimbursed is by a cheque which would need to be mailed to me and it would take two to three billing cycles. I was also informed it was because I was on preauthorized payments. Now I’m left to pay out of pocket and wait for who knows how long to get my money back. I DO NOT recommend bell to anyone.

i had my Bell TV for several months now and called a week ago to ask information about installing a second receiver, inquiring if I qualified for a second receiver at no cost. I was informed that I would have to purchase the receiver at $199 or $10 for 60 month, so I said, "No thanks, thanks for your time." Then I receive a Emails and phone calls stating the installer is coming on the following Saturday to do the install, so I call back to cancel and explain I was just inquiring not once but all four days as they are still calling me telling me they are coming over after cancelling and they don't even know if anyone would be here, now I am at the point where I do not have time to call them everyday. So if the guy shows up then he can remover this bell tv as it's becoming a real pain.

I’ve had spam and scam issues with Bell and though that’s not their fault, they never returned my calls when they told me someone would call to resolve the issue. Somehow, I got a 130.00 extra bill today and they told me that my services were increased due to my having gone over the GB rate. Well, I rarely use internet and one of my TV’s died a couple weeks ago so I have no idea what they are talking about. I was never made aware that I had a limit and that there would then be fees if I went over that.. I don’t use Netflix or download any files so I not sure what they are talking about but will have to deal with this, again. My usual bill is 180.00 for slowest internet and BELL TV services. I think that is a lot of money and could get that for much less if I were in the US, where I spent most of my life.

This is for all small business holders. I have 2 Business phone lines with Bell - 2-year contract. The first year the network was good and then toward the end of my contract, I noticed drop calls and calls going directly to my VM. Initially, I did not think of it much. But when I started losing business I immediately called Bell. Here's how the grandfather company works. CS immediately registers the issue and informs the Tech team will reach you soon. They never reach you. They just close the ticket and this has happened on multiple occasions. Anyone familiar with call centers. This is what they do to achieve your SLA. So they just close the account and do not call you EVER.

Where do I even start? Accusing me of stealing a loaner phone that I dropped off and charging me $500 for it (even though it was only worth $200)? Cancelling services without my authorization? Refusing to port my number after I left them? Continuing to try and bill me after I’ve already left? Leaving me on hold for 2 hours only to hang up on me without ever uttering a word? Pick literally ANY other provider. As someone who has used most of the ones available in Canada, I can say with absolute certainty that getting into a contract with Bell is a horrible idea.

Upgraded to a new cellular phone January 2021. Signed contract for 17.75 a month. Upgraded at Wal-Mart. Wal-Mart rep phones me after I'm home, says they can't honour the price they've made a mistake. I said too bad. Contract is signed. Get the first bill from Bell, now 27.75 a month for device. They won't honour the contract. Absolutely horrible treatment for 12 years of loyalty. Koodo gets my business next time around.

My internet went down couple of days ago and I contacted Bell numerous times and my first response was it will be fixed at the end of the day. With my second call it extended itself to tomorrow and with my third call it extended itself to one week. Giving the circumstances that I'm in WFH is a crucial thing for my household since going to office is not an option and my workplace is expecting me to deliver my work ASAP and Bell gave me a response of it's an OUTAGE which is weird because my friends who is living in the same building using the same provider and same fiber internet is doing all right. I liked their service but with one issue my review of Bell is totally changed. Let me add to they are not even promising that it will be even in a week.

I’ve had nothing but trouble with the tv package. First, their VIP2262 PVR receiver keeps freezing. Switched it out and still doesn’t work. Has numerous tickets opened up and still problem not resolved. Sadly I’m stuck with a three year contract. Tried to switch to residential service but cost much higher. They would not exchange same package at same price.

For anyone is considering going with Bell Stay away from this company! You sign a contract expecting them on giving you a good service, All you get is headaches. Big waste of money! Do your research before considering them! Contact CCTS complaints. Definitely a big help!

Take a look at Bell's rating on TrustPilot, it has a 1.2 rating and that's what it should be here too. I wish I could give this a 0 star because HOLY COW. Don't get home internet with Bell. I have to spend like 30 minutes on the phone with them everyday just to get my internet back on. In the call they make me run some speed tests (which I get 90% less than what I pay for) and then boom they fix something on their end. I wish the thing I pay for can just work. In the last month, I've called them 2 times every week. I've had better experience with Rogers, but if there's any recommendations, let us all know. Please.

I have a fibre op bundle, TV, Phone and Internet. Bell Aliant sucks you in for a "fixed" price be it a year or two or three; and then an increase occurs during the year, usually $10.00 or sometimes more often. Fine print (very fine) states that Bell Aliant can raise prices if... (pick a reason). At the end of the contract, when advising them about one's intention shop elsewhere, lo and behold prices drop to get you to sign another one, two or three "fixed price". Mind, the other main provider is very similar.

Since November 1, 2020 I am on a $75.00 month to month plan with Bell Mobility as I supply my own phone. When I signed up for this plan, I am offered a discount of $5.00 per month for 12 months so I will pay $70.00 + HST each month. About 2 months ago, I get a notice from Bell that my monthly rate is going up by $5.00 per month so now I will have to pay $75.00 per month plus HST. Bell is notorious for pulling off these surprise increases. Needless to say, I am pissed off so I call them and complain & I am basically told that that there is nothing they can do. Eventually they put me on a shared data plan for $75.00 per month + HST but no $5.00 discount per month.

I was tricked into taking a Galaxy Tablet. Told it was free as part of a promotion then seen charges on my bill showing I was paying monthly fees for it. I called to cancel services and explained what happened. The representative kept trying to avoid canceling service. I told her I didn't want to be with a company that tricks customers into products they don't want. I explained I would rather pay out remainder of the contract than stick with them. Representative turned off services and hung up on me. May 25th 2021.

Internet was not so bad, but their client service is horrible. I tried to cancel my internet service, called them, got confirmation that it will be cancelled on Mar 31. On Apr 15 I got a call, they said my service is still active, and I have to pay for 1 more month. Hate them for that.

This is nothing new with Bell Canada. Years ago I got a bill from them telling me that I owed them about $1500. I called them to dispute the bill but was told that I was billed for a breach in a contract. So I responded by saying that I didn't have a contract with them. They told me that sometime back that I agreed to a contract so I asked how was that possible since I never signed anything and I was a loyal customer for decades. They asked me if I remember receiving a phone call asking me if I would like to save money on my bill? I told them I didn't remember any call but even if I did how is that a contract?

I can't deny that Bell provide great service and never have a problem with bell service but when it comes to customer service it sucks!!! They usually transfer your to call to different department and they keep transferring. I called Bell and CSR transfer my call to port department then they transfer to sales department then BNS department then again port/sales/BNS. I talked to each department at least 4 times and what's the resolution.... NOTHING.

You will continue to pay for your phone long after it's been paid. They will take the payments from you as 100% profit forever. They will penalize you on this amount if you are late... on monies you don't owe. A complete corrupt system void of proper, ethical action. Hiding behind literature and jargon. You will continue to pay for the phone long after your bill has been paid. They will continue to collect your payments until you realize what's happened. They are not responsible to stop collecting your payments until you tell them that you have paid in full. We are not supposed to have a mind that can process on all fronts. We focus to the best of our abilities on what we deem necessary to survive. We hope that our government institutions will keep rules in place for a just society to raise our children in.

This company is worst than the biggest thief in Canada. Please do take their product or services. I have lost a lot of money and time when I canceled their services. I called many times, every time I was promised that someone will contact me in few hours, till date no one has called me back. Appreciate it if someone advises me, how I can make them accountable and punish them for their unethical business practice. I want to take them to court. Thanks.

I bought an iPhoneXR from Bell 2 years ago under a 2 years plan. I paid $450 in security deposit which the representative said will be credited to my account once I end the contract. I confirmed it 2 months ago while chatting with an agent again, who told me that I have a remaining balance of $150, once I pay that I will get the $450 security deposit back as a credit to my account and I may use that credit pay the future bills. I decided to hold on and continue with the contact. Today I got to know that only $72 was the outstanding balance so I thought let’s pay it and end the contract but the agent told me in order to get access to my deposit I will have to make 6 consecutive bill payments without getting late. Which is ridiculous, even if I pay the rest of the amount and end the contract, I still can’t use that money? What If I do not wish to continue getting service from Bell after I end the contract?

If there is one word to describe this company, it would be unprofessional. I am totally ready to take legal action with the lawyer I have contacted to proceed with suing the company for the act of fraud. Before I justify the reasoning behind my review, I would first like to explain to you my initial phone plan. For almost three years I paid about $150 a month for 20gb of data shared amongst three phones, and unlimited Canada calling and texting. However about three months ago (December 2020) I called Bell customer service and asked them if they had any promotions for the newly released Iphone 12 pro max. This is because I was looking for a new phone to replace my older Iphone 6.

Everything with them is a problem. Nobody can really help me. When I call they transfer me from one place to another. Everything is extremely slow for whatever reason. I have had to wait on the line for hours. Bell is the worst company I have worked with. I regret very much for having chosen them for my internet office and unfortunately I am trapped with a stupid contract, because otherwise I would have already soothed that crap of service. Besides that they offered me a service that they cannot give me and they continue to charge me the same.

Bell sold me a $70 fibe 50 bundle for a year and I received a confusing quote but the agent explained me that it is still $70 for a year.. When I got the 1st bill it was $112. When checked via chat they told me it will be $70 from next bill...but now they say it will be $112 because I signed up for it quoting the initial quote. Looks like a trap for new customers so please ask for proper statement saying what the final amount you need to pay and don't blindly believe in their quote breakup. Trust me. It is tricky and confusing. Though the quality of internet is good I lost the trust in the brand! I recommend Bell to another person and now he too got into same situation. So beware!

When I visited Bell-kiosk (3625 Shaganappi Trail NW Level 1 Calgary, AB, T3A 0E2) to change my previous Komodo mobile to Bell mobility phone because I will be working in Northwest Territories from next month. A Sales Consultant (**) helped & guided me to select a proper phone & a relating plan. Also she transferred all the data from my old phone to my new Bell phone. She was remarkably patient and offered me a very kind service. I would like to suggest this Bell shop to many people. Also I'd like to recommend Bell Mobility to many people because it's working even in Northwest Territories, Yukon & Nunavut. Thank you Bell and Thank you **. Cheers!!!

In the period of exactly one month I was charged $132.71 for a supposedly "$15/month prepaid plan." They told me it was because I had made several calls internationally (to Idaho) which was outside of my plan and my credit card was set up for automatic top ups (which I was not aware of). Zero reimbursements, zero understanding. Thieving, cheating, nasty company. Do not trust.