Bell Canada Reviews

Very disappointed, been trying to resolve internet slow speeds for two years, countless hours on phone, modem replacements, technicians come several times, still the same then satellite tv service had channels dropped, was never notified, spent hours on phone, then they wanted send technicians for $75, not a chance overpaying as it is, then they said I could get the channels back for $3, what a farce, it’s the worst company ever, looking for alternatives.

I complained so often due to terrible internet that I was told by Bell to remain with them rather than go to Sky Link and they would give me the highest speed of fibre for 6 months to 1 year at my current rate. Surprise! No, nope, nadda. Thank you for the regular rate that you have told me you can increase at your pleasure. Bell has no loyalty and very poor service.

Hi. This company is the biggest liars. Every 2 weeks nothing but lies. Trying to get their internet no More. This company should change their name to liars club cause they all and and are. Very dishonest company ever.

Super poor customer service. Was supposed to get a call back about two weeks ago, within 24-72 hours and I still haven’t received a phone call. I have had nothing but issues with my data being extremely slow. They say everything is good on their side, and I have a good plan. They got me to exchange the device and get a new SIM card so I can no longer return it and switch back to Virgin Mobile, who I had no problems at all with. I have a friend who’s with Bell and has no issues. I wrote them a complaint a week ago and have not heard anything back. Such poor customer service with no resolution. Only picked Bell as I have an EPP through work but would rather have never switched to bell. As soon as my plan is over I will no longer be a customer. I have wasted so much time and energy to get this fixed. It’s not worth it.

I am Bell customer for years.. guess 10 yrs now. Earlier they looted me on house internet by giving $30 deal then charged me $700.. unbelievable! Then kept my phone insurance going for 4 yrs. It should ended with 2 yrs contract.. Recently went to india, suspended my services, came back after 4 months. They were deducting whole amount and customer service told someone told me wrong info. It can't be suspended. Now, lost my phone, was told 1-3 business days to receive new device which never got. After 6 days upon investigating told me we told device will leave warehouse in 1-3 days.. totally unacceptable…omg never saw any business this worse.

I have been trying for two days to upgrade my tv receivers. I have been shuttled back and forth between customer service and customer rétention. My calls have been dropped, and I have received conflicting messages on costs. Totally frustrating experience.

I would give Bell Canada zero stars if it was an option. Horrible, horrible, horrible. We’ve been with them for years as they were the only provider in our area and their service gets worse and worse. Their prices are way too high, customer service is atrocious (long wait times, cannot understand the representative as they speak very low or sounds like there is an echo), you keep getting the runaround or getting transferred to another department. We had a technician here on Saturday September 28/2024 to upgrade our system. The Bell technician was unable to complete the download of fiber app on our TVs. The technician suggested my husband call Bell in order to obtain compensation for the unfinished install.

I want to start this by saying that I was a loyal Bell customer for many years. My cellular service was generally good and I didn't think I had many complaints. However, I discovered that Bell has been taking my money for years, not offering to upgrade me to a new phone (though I have a 10 year old phone), no offer to bundle services, offer me a new phone plan with preferred rates for my loyalty, etc. Nothing. I am so disheartened that Bell is increasingly offshoring their services and providing little to no value to their customers. I paid easily double what I should have been paying each and every month for at least four of those years. You can do better, Bell, and you should.

This is a horrible company to work with. I called today to complain that I feel overcharged by paying 120 dollars for phone and internet when everyone else is offering 50-60 dollars now for the same service. I spend 45 min with their loyalty department and got an offer to start paying $139 instead...When I asked how is this a good offer to loyal customers offering to pay even more when asked for a loyalty discount I got yelled back that this is what is in their system for me and I can leave if I am not happy. I happily left for a new company Carry Telecom and got just an incredible service and the pleasure of speaking with a live person.

Internet stopped working after exactly 1 year. Made an appointment to get it fixed which could only be done 2 days later and they lost my appointment. Had to make another appointment 3 days later. I’m out on internet and am very displeased.

As a retired Bell Manager I always cringe when having to call Bell. Two years ago I received my 1.5 g Internet on a promotion with Bell TV and Home Phone. Never used the Home Phone and rarely used Bell TV. Called September 29, 2024 to cancel Home Phone and Bell TV but not my internet service. Well it’s October 1, 2024 and my internet is disconnected. Called Escalations and they were able to get it back up and working. I asked if the order stated to have the internet disconnected and it did not! I asked if it has to be disconnected to remove Home Phone/Bell TV and he said no! So my feelings about Bell are correct and have been since 1975. Stay away from their promotions because they will always screw your order up! The name of the employee who mishandled the order is Mark and Employee ID is **. So be very careful with interactions with Bell.

A Bell employee allowed someone else to change our account without proper authorization. This was a scammer who was allowed to make changes to my phone number, take control of my phone and charge 100’s of thousands of dollars in charges to accounts I never created and to my credit cards! There was ZERO accountability from Bell for the disaster they caused in our world by having to report this to the police, Equifax, Transunion and all the involved creditors and banks! Worst experience of our life dealing with this mess! It could have all been avoided had Bell asked for secure PIN and/ or proper security questions before allowing a hacker to invade our lives!

HORRIBLE! Absolutely the worst phone company I have ever had the displeasure of dealing with. Network service is bad. Customer service is horrible and at the end of the day, they just want your money whether you are satisfied or not. I have wasted thousands of dollars using them as a provider. Steer clear for your own good. It's despicable that they are one of the big companies in Canada. We need better options than a heartless conglomerate who cares only about getting your money and not the service they provide.

I needed to increase my internet speed from 25 to 50 and requested a tech. The customer service reps were rude. I was also told I could cancel if I was unhappy. The third appointment I booked for the tech was between 12 and 5 p.m. He called me at 10 a.m. and said, "I was in your area." I told him I was not home until 11 a.m., so he cancelled my appointment even though I was home during the scheduled time. When I called again for the 4th time to say I was home and that my appointment was cancelled, I was on hold for over an hour and said "Yeah, no, you need to rebook." I am shocked that this is how they treat their paying customers.

We've been waiting one month to set up internet, first tech says wires shot. They need a cable guy. 2nd tech didn't show up. Third tech says we need a cable guy. I called Bell after each episode. They have no idea what's going on. They have none of their employees in check. Half the time they put me on hold for 15 min. Upon returning they ask the same bloody question. Not going anywhere and constantly scheduling appointments for the same damn result. Bell that fell! Dude it's called communication! Use it and you may reach 1.5 stars.

Turned off our internet with no warning or reason. Bills always paid on time. After talking to the third representative they said I didn't pay my bill. (Lie) then said they would charge me a reconnect fee. Then they told me 24 hours to reconnect. Nothing like being held hostage and lied to by your service provider which you always pay on time. Starlink is starting to look pretty good. Bell Aliant is complete GARBAGE!!

On September 14 I visited Wireless Wave in Dixie Outlet Mall as my son and I wanted to upgrade our phones. During the process I decided to switch my internet to Bell for a better price than I was receiving from Virgin. My Virgin internet was working fine, I just wanted to save some money. I was told the ‘technician’ would visit on Monday September 16. The day came and went and no technician visited, as well as Tuesday and Wednesday. The ‘technician’ from Bell finally arrived after a few phone calls on Friday. He spent 1.5 hours in total outside and inside my apartment and all he succeeded in doing is shutting off my Virgin internet, and leaving a foul smell in my apartment. He could not get the Bell working, even though they’re the same lines.

Bell has awful network issues in numerous places across Southern Ontario. They only “allow” compensation 2 times and then you have to pay for a broken service regardless of a failed network. Good if you are only in a city.

It took about 9 months to get the home phone long distance from Bell that was part of our package!! Bell’s company Distributel kept charging us for the long distance we used and it seemed that Bell didn’t care about fixing the issue because they were getting more money from us this way. They kept saying that it was Distributel's fault and vice versa. We finally called our credit card company and told them that we were not going to pay Distributel because we had canceled them many months before, in January or earlier. Mastercard was great in helping us. Finally after more calls to Bell they fixed the problem. They really didn’t care that we had wasted so much time on countless calls to them and Distributel which Bell owns. Worst customer service imaginable!!

Bell is horrible. They overcharge, overreact and give no time, and none of their employees can speak proper English. Save your money, time and patience and go to ABSOLUTELY ANY OTHER carrier (except roger’s. Lol they v expensive) and thank me later.

A few months back, I noticed my bill went up and that they removed the original credit I got for the internet. I had given them a call, and told them if I don’t get the original price I was paying, I would cancel my services with them. The agent who had helped me, said not to worry and that he would return it back to its original price. Fast forward a month, it went back up. This company’s agents just want to get the customers out of their hair and will be dishonest to do so. I was told I would receive the original price I was paying to stay with them but I guess they just wanted me to pay an extra month instead of leaving.

Bell allowed someone to gain access to my account and was able to defraud my accounts to the tune of thousands of dollars. They didn't contact me or do any of the verification steps to prove who was trying to access my account. They showed no remorse or took any responsibility for the breach of security. Spent 3 hours and had to talk to 3 different individuals who were of no use what so ever. Had to call back the next day to get an investigation started to which I have heard nothing back. Also had to go to a Bell Mobility store to get a new SIM card, which they charged me for, or wait 5 to 10 business days for them to mail me one. Totally unacceptable!

The Bell store in Sarcee Trail customer service is pathetic, will never go there again. Argued about phone return, did not know the rules in connection with returns. He had to phone a manager and still could not get it. Bell please train people to handle queries and what customer apathy is all about.... When it is time to change I will wave Bell goodbye....Bad experience....

On September 21st at approximately 1:30 PM, I had an interaction with an individual identifying as operator **, though I question whether this is her actual ID. The experience was profoundly unsatisfactory and reflects poorly on your organization. As a direct result, I will be discontinuing my services. Prior to this, I spent 1.5 hours being transferred between various departments, attempting to resolve an issue where a repair technician failed to attend a scheduled appointment, despite the fact that I had taken the day off to accommodate their visit.

Very bad service. Very rude. No respect so we did call Bell by through Vrs. Very easy communication. Deaf ASL sign Language so Bell hung up us all the time. That very rude hearing speak service that they have problem hearing.

Bell always overcharge the clients for different non-sense reasons. It’s too expensive. If you don’t look at your credit card transactions, they will overcharge on each bill and you never understands that. The poorest internet company in case of price, customer service, and honesty.

Bell is the worst internet company, the most irresponsible people. I got internet from bell 3 weeks ago and I have to call them everyday and wait on the line for an hour and they promise many things and do nothing. Even they don't respect the technician appointments they send and on the follow up they say there is no appointment scheduled. I wonder how their sister company Virgin is so good and caring. But Bell only spend the money on marketing activities and deceiving people to be their customers.

Worst network, hardly get connection. Especially when you're in sky train it's 0 network. Even at home there are time you don’t have connection. Made mistake moving from Roger’s to Bell. Even the customer service is bad. When you try calling no one answer and when you complain only answer is we are sorry to hear it. But they don’t do anything.

Worst service ever! Good luck getting to their customer care, I have spent approx 3-4 hours with them and I am still trying to get things resolved, I was on Freedom Mobile thinking going to Bell would be a good experience but I stand corrected!! This company never delivers on what it sells, now I will be spending Monday again on how get this service disconnected, attached is proof of service

We switched to Bell Mobility from Rogers as we were told that there were more towers where we live. We should have stayed with Rogers because we have very little to no service in our area. Call drops and not being able to hear us. It is a joke for what we pay a month for our services we can use.