Bell Canada

I went traveling, female, on my own. Bell offers a travel package that is no deal and is zoned to what country you’re in and have to change it every time you travel. All of a sudden I had no service in the middle of nowhere. They said I owe another 80$ and my time hadn’t run out yet.. This is not ideal at all for traveling. It’s a rip off and extremely dangerous for girls traveling. Better to get a local burner phone for 5 dollars instead of 160$ plus my regular monthly billing… sick sick sick.

IF I COULD GIVE 0 STARS I WOULD!!! Don’t buy phone on deals, they guide very wrongly and add so many charges when finish the deal, I last was predicted nearly $700 which I confirmed from Bell store, they sent me near about $1700 and add unexpected charges. I had a unlimited plan and they sent me $3600 bill in oct month, made a concern that I used over data, I have questions to Bell, which I got not proper Ans still. If I have unlimited data, how you can make a concern that I used overdata. What the nonsense, and they my every day 3 to 4 hours in oct months, because they always transfer the call with different departments, and try to confuse. After struggling I got $ 2600 and they cheat with maximum $700 in oct month and $1000 when I finish the with my friend during last payment so please stop the fraud, and respect your customer, now I move my service in rogers and friend also. Thanks.

Unfortunately, this company is terrible. I work with a church that had Bell services for a long time. When I came to the church it was very difficult for me to be put on the account as an "approved" person to make changes to the account. After going through all that, 5 years later, we needed to cancel services that had become too expensive during COVID and we needed to make changes. First, I was told that I couldn't make changes or cancellations because I was not on the account, even though 5 years prior I had filled out all the paperwork to be on the account and had made changes in those years. Then when they finally did find my name on the account, they informed me that we had an automatically renewing contract and refused to work with us, as a non-profit, to find ways to lessen the fees associated with contract termination. Very unprofessional in their behaviour, customer rep consistently cut me off or talked over me.

I had come across some unforeseen circumstances and had to make payment arrangements. I then did this and agreed upon. I made my first payment and they cut off my service and said I need to pay the reminder now If I want to restore the service. I mentioned I made arrangements that the reminder would be paid next week. They said that there's nothing they can do and will not restore it even with the urgency of needing my phone for login into my schooling for authentication purposes (so missing my deadlines of assignments), my fiancé stuck in Toronto because he now could not call me to let me know where he is to come get him and had no money on him for transportation (still unsure where he is) and emergency calls that could happen from my son's daycare. They do not care about their customers at all. In times of need, I have been with them for over 2 years and only experienced lies and false agreements. I would rate a 0 if I could.

I have nothing more to say than the title - I had decided not to use/install the SIM card they gave me, which meant not calling in to set up the line or activate the sim and they burned me. Actively looking to switch all services off of them. The agent had the nerve to ask me if I wanted to pay the $200 and have someone else use the SIM card to keep the line running - “why yes I would like to pay you 200 so that I can give the sim to someone who can pay you more money…”. Didn’t care about me and all I can do now is switch everything I have off of them.

I was never informed or told I was not able that there would be a 800 charge to cancel the phone. Service provider only tried to lengthen the time so it would cost more to leave. Miss an easy cancellation opportunity.

IF I COULD GIVE 0 STARS I WOULD!!! Please read: I tried to put an order in as a new customer - moving all of my services from Rogers (Internet, TV, Home Phone, 3 Mobility lines)... Not only was I on the line for 2 HOURS on Friday to set it all up but then when the rep and I agreed to finish the order on Saturday, I had to be on the line with him for another HOUR! We agreed on a plan and the rep was supposed to call me at 4 pm to put the order through - and guess what, I got ghosted. No call, nothing! So frustrating!!! To make matters worse, when I called in the next day to follow up, no one could track my order/the plans that we agreed on was completely lost!!! I had to spend 3 HOURS talking to a new sales rep to put an order in! It was insane! So... at this point, 5 HOURS of my life is gone.

This establishment provides amazing wifi BUT They lack greatly in various ways such as professionalism, respectful communication & effort. I think that although Bell Canada can be accommodating I do believe there are rough patches that they face on the job but they should always be more considerate.

Yesterday I had a Bell Canada internet technician to install the internet services in a condo building. After installed the modem in the room, the guy could not complete the job because he said there was something wrong before the modem. He had to check the line or relevant equipment at the top floor of the building, but the building office was closed on Sunday. He promised to come back or somebody else would come back today to fix it when the office was open in the morning. But noooobody showed for the job! This is for Queens University student to study online that relies on the internet service critically. After I called back to follow up the issue, they told me they need to set up another appointment on 3 days later! Very disappoint disappointed!

Here are few tips for the people who are going for Bell especially new immigrants, NEVER EVER GO FOR BELL. Worst customer service, just after your money, you will get charged over $200 even if you ask for billing history. No warnings for remaining data. You will get to know only once you have hundred of dollars over in billing. If you try to ask them about the situation their agents walk away or try to blackmail you like it will be on your credit history, you will be defaulter blahh blahh. I've paid over $1200 once I was new in Canada and that time I was hardly making $1100/month. Still remember that month how I survived financially. I was dying waiting to complete my term and switch to some other connection, after my term I still overcharged for 4 months, I asked them to send me the billing, and I was charged over $200 for that whether it was available online and no one told me about that.

Bell installed bundle package TV and Internet. Well I never got TV for 2 months and when I did get it they started overcharging by 20 bucks a months. 5 phone call and two months later and they are still failing to honor the contract. A nightmare of a company to deal with

I had previously used Rogers for my internet and phone service but the condo I had moved into only allowed me to use the services from Bell. Overall the service was good until I cancelled and returned the box with Canada Post. I received four phone calls from Bell since I returned the box accusing me of not returning it even after I provided my tracking number. Each person who phoned me told me to not pay the 200 something dollars they were trying to charge me. Today I was at work and received ANOTHER phone call in which I told the gentleman I could not talk at this moment. He then told me if I didn't speak with him he was my last phone call before creditors would come after me.

I called into Bell to see if I could get a better rate plan, since the company I work for has been with bell for a very long time and I have 5 active lines at bell. I was treated terribly, and the rep I was connected to refused to connect me to their supervisor or the locality department. All they offered was 55 dollars for 10gb. Whereas there were providers with appealing deals. As a client of bells I believe we deserve better.

They change your payment without any notification, bad customer services and very bad experience I had with them, I won't repeat the service with them ever never. I asked for my cancellation fees. They told me 570$ then when I did the cancellation they make it 1344 $. I called for payment arrangement and they kept on the line for hour and each department transfer you to another one and they don't listen to the request. Worst Experience ever.

To anyone reading this Avoid bell and their scams/hidden fees. Was on a phone with the most rude costumer service guy. His name was **. Had to cancel 3 lines I was overpaying. My contract ended and at the end they don't let you keep your phones. You still have to pay 300 per phone and your line fees would be the same. I tried to ask then why was I on contract for 3 years and overpaid for my plan now my contract is done my plan can't change, and yet you want me to pay 300 per phone if we want to keep the phone? I never had to pay anything after our contracts were done. Not sure who does their trainings but have never had a higher authority be as rude as Bell's. We've had phones with Rogers, Telus for years. By far their customer service is the best and would be glad to go back to them anytime now.

I had existing Internet connection and Bell customers services promised that they would give 10$ discount monthly on my internet bill if I signup for Bell Mobility. I transferred my two mobile service to Bell. When I receive the bill this month the 10$ monthly discount is not applied to my internet bill. When I called they seem not honoring the promise they made.

They owe me $ after cancelling an account and every time I call I get the runaround. The same guy has answered the phone all 3 times today and he keeps changing his 'name'.... His voice is obviously the exact same and he is terribly rude and disrespectful. He puts me on hold constantly and was laughing and talking to someone at one point not realizing that I was on the phone. I asked to complete a survey and was denied. I asked several times for a manager and was told there was none.... Where is all of my money going? HORRIBLE COMPANY - AVOID BELL!

I got 4 lines for my business in April 2021, within a week we found out that there are issue for reception in my whole area and house, complain to the department and they figure out that there is no tower in my area, so I want to return their services but they says pay for all 4 phones tabs and they can’t return these cause it took them to figure out more than a month that there is no tower in the area. I filled a complained to CRTC and after 2 months they get back to me and conclude that that can’t do anything about my issue even though they accept that I have an issue but according to them there is some grey areas. I tried to approach to the executive office and corresponded several personnel but no one so far seriously handle the problem.

This company is a complete rip off. Not to mention when you try to close out your services its like a bad break up and they start stalking you. I literally spent over 7.5 hrs. From 9:30am - after 4pm trying to port my number to a different provider. I was bounced from department to department and on numerous occasions the line was disconnected and I'd have to call back and start again. One of the reps from the "loyalty department " started to Interrogate me about my finances and how much I was going to pay with my current provider. Then offered me services for the same price but didn't have all that I needed. When I tried to decline she began to slander the other service provider. The whole ordeal was terrifying and uncomfortable.

Bell Canada are Thieves. I had one of the unlimited internet packages when I would get my bill it would not be for the agreed upon amount there would be huge charges with no explanation. I would call asking why my unlimited internet was twice the price and ask for a breakdown of my bill. Bell would mail me an amount owing statement with no breakdown. Each time I asked when I told them to send me a proper breakdown or cancel my account they put the mystery amounts in as "usage fees" adding random charges to unlimited internet makes it not unlimited. They would threaten to send you to collections if you did not pay the random charged they would add to your bill.

Customer with Bell for one year (Home Internet): they are crazy expensive, their customer service is essentially fraud, and the service provided is not even good. Service Review: I lost Wifi connections for entire days sometimes (required tech visits to fix 3 times), modem took 30-40 minutes to reboot every time and that did not even help (even though I went through 3 different modems). So I ended up wasting lot of time every time on the phone with technicians who would keep rebooting the modem as they didn't believe me when I warned them (which is fair, but by the 4th time you'd expect they make some note in the file or something).

Moved from Bell to another service provider recently. When new sim was inserted to in the phone, it asked for PIN to unlock the phone. Called Bell. They gave me a number that was incorrect so after 3 attempts it blocked the pin. Now it's asking for SIM PUK pin. Called bell, I got transferred from one department to another and finally told me to call new service provider to get it. Called them. They told me to use the sim in another phone to see if it work and it did. I call Bell again. No one wanted to to listen to this and keep insisting that I call Telus my new Service provider that it's problem with SIM.

I ordered Bell fibre internet a month ago, and the nightmare started ever after. First of all, the fibre internet is not stable, I keep getting disconnected from online gaming, never had the issue with DSL internet in the past. Other than the service, I started receiving SPAM phone calls almost every day, they all claimed to be Bell Promotions, trying to get me to sign up for other bell services, even after I requested to REMOVE my name and stop calling me, THEY JUST WONT STOP. I HAD TO CHANGE MY PHONE NUMBER BECAUSE OF THE NON STOP SPAMMING PHONE CALLS.

They suspended my account without any notification via text, call or email. My line and my wife’s is completely cut off. No service at all. No way for me to call them as both are cut off. So I used the chat live on Bell App to communicate with them. They said they can’t help me as it's a different department who handles reconnection. I told them that my line is cut off and no way for me to call them. We are in a small town where all communications is limited. They said I need to call them as that's the only way to reconnect my line. I waited for my wife who just finished her 12 hours duty as nurse to wake up then I went out to find a phone. Btw, the chat lasted almost 1 hour without any positive results. Then when I got the chance to connect with them, of course long wait on the phone, then an agent transferred me to the dept who handles my problem.

Bell internet is a good internet but today is second day that I lose signal. Yesterday I called them and they did nothing about it and today same thing happened.. terrible customer service. I have been asking to cancel or change time for update channel or IP but they said that's not the issue and they don't fix my problem. Now I'm leaving my home to close with Rogers. Bell sucks

They overcharged me 50 dollars in 2018 based on no factual evidence. When I was in the middle of a dispute, they sent collection agents! They destroyed my credit score for a money I did not owe. I finally the $ 50 paid but they refused to fix the damage done. HORRIBLE customer service, quality and ethics. Steer clear from those SOBs

Find their service unreliable and poor. You're given different dates for service (technical support). They don't show accountability even when you prove it's their error. They don't offer compensation and when they finally give you compensation after a long discussion, they still claim no responsibility and claim "it's a courtesy". You don't get what you pay for and they are one of the most expensive for what they offer.

Poor service to small business as it relates to internet. Disconnected my internet without contacting me because the phone is on a separate account and wasn't paid. Not notified before disconnection was done. Because they have different accounts for each service, the phone service (which I don't use) was not paid and they did not call me to say that they were disconnecting the lines. When they disconnected the phone lines, they also disconnected the internet service which was has been paid in full and on time.

I will not recommend the service of Bell to anyone. They taunted us with their Student Service and Charged me a 400$ deposit falsely. Since it was a student account they couldn't find the money, even though I had my bank charges send over TWICE! It took them more than 5 weeks until I got charged back due to an internal error when they set up my account as a normal account first and upgraded it to an student account. I lost about 20+ hours on the phone and disputes with the Customer Service and the Bank. I also got a wrong advice before cancelling, resulting in another payment of 49$. They lost my modem return reference code and I got late charges, took another 2 month until the modem was found and got another bill of nearly 200$ for nothing. I would have saved money on every other service. Do not go to Bell!

I have been a customer ever since they started their service and they used to be great on service. Not anymore. They now want to charge to repair equipment you rent from them as if you own it. Why?? This equipment is theirs. I didn’t buy it and therefore if their equipment breaks they should repair or replace it at their expense. I pay $190 a month to rent their equipment and service but they want me to pay to repair their faulty equipment?? I don’t think so. Time to switch providers I guess.