Bell Canada Reviews

Worst service ever. I have had other service providers but this is the worst. They can’t seem to fix the internet problem we have. No internet for few days. I spent 1 hr of troubleshooting with them with no outcome then they told me to go to a bell Canada store to do troubleshooting with them. I have never had that all other service providers will send a technician to your place. I called next day to request that option, the person said they don’t have that option and every time I call them they have to do what the technician did last night the provide a solution. Like what??? I said, "You want me to spend 1 hr again with you?" She said, "Yes that’s our process" and then if it don’t work go to a store? What? I am appalled at the service. What era they work in. Pathetic.

Field tech is horrible! Anmol ** id # **. He should not work within this business.

I just spent an hour with customer service and did not resolve my billing issue. I was told to go into the Bell store to see if they could help me. I get the impression that Bell Canada does not care at all about customer service. Very frustrating.

I am writing to express my significant dissatisfaction with the level of service i received during the cancellation of my Bell Fiber services. While the Product / Service met expectations, the administrative departure process was remarkably unprofessional and rouge. During my interaction with the customer service representative, I inquired about the refund policy for unused portion of my final bill as Bell charges customers upfront rather than billing in arrear.

Since day one, neither my line nor my husband’s line reliably receives SMS messages, including verification codes and appointment reminders. Technical support hasn’t fixed the issue. ALSO Bell charged a connection fee of $80 per line because we were unable to complete the order online due to website problems, and now they refuse to refund the remaining balance. Extremely frustrating and unreliable.

If I could give 0 stars I would. Save yourself the trouble and never go with Bell. Besides having frequent internet outages, they charged me double the amount for our phone lines than what I signed up for months, despite calling multiple times and being told that the issue was fixed. Then they added a random subscription package to my account that I did not ask for and charged me for it. When I tried to cancel it, they cancelled my Internet services instead. They then had me called three different people to try and get the issue fixed and then finally when I told him to just leave it cancelled because I was done they put it back up. And I then had to call again and tried to get it canceled, and the woman said she couldn’t cancel it until later in the month.

They are a joke, their customer service is people from ** who literally tell you they don't care so go ahead and cancel if you wish. Why would they care, they are not even in the country the service is rendered.

Bell review: This company is the worst phone company I’ve ever dealt with. If I could give them zero stars I would. The internet is so incredibly slow, you’d be better off with literally any other provider and plan even if it’s a little more expensive. Not to mention, the customer service representatives are incompetent and rage baiting. They are such a bad company so they try to grasp onto anyone who tries to switch over to a different provider (talk about desperate) I tried to change providers and I had two separate customer service reps tell me different (made up) reasons as to why they couldn’t send the port to get my phone switched over. Just awful. I am so frustrated and annoyed. You can’t just decide to refuse to let someone change providers…. Crazy!

This company is absolutely ridiculous. The best thing that ever happened to them was other companies ending their monopoly on communications. They called me and left a message in regards to a complaint. Left a callback number. I have returned the call twice… And still nothing. Apparently them calling out to you in regards to your concerns is as much as a joke as the company is.

I am paying for non-published listing service from Bell Canada. I am getting unsolicited phone call because they posted my information the directory and canada411.ca. I contacted Bell Canada for an apology, to correct their error and a refund. I am still waiting for a response. I would advise others using the Bell Canada non-published listing service to check if their information is listed.

The customer service is the worst I have ever experienced in my life. My husband bought me a watch with LTE service from Bell on February 9, and I still can’t use it — thank you so much for that, Bell. First, they were not honest about the return date for my defective device. I literally had to show them their own agreement to prove they were wrong about the return deadline. Imagine arguing to return a product that was defective from the beginning — and still facing barriers. After finally returning the faulty device and receiving a replacement, they blocked the service. The LTE doesn’t work at all. Since then, I’ve been calling every single day trying to fix this, and all I hear is, “We will escalate your case.”

Plane and simple Bell sucks service and tech. I live in Manitoba canada and apparently my phone is pinging off a tower in Ontario and is affecting some apps 'cause can't use these apps if you live in Ontario but bell after 6 calls tells me it's out of their control their phone and service and it's out of their control how is that???

Bad bad bad. Super bad. I lost my land line phone 18 days to change from Rogers to Bell. A nightmare for a restaurant pizzeria. Thousands dollars of damage. Bad bad bad.

I don’t want to give one star even. Bell is so bad reception. Don’t ever go with bell unless you want to be finessed for your bills. They always one bar reception. Comments on videos might open or might not and doing anything on your phone will frustrate you because you do one task and in that one thing you have to accommodate an extra 2-5 minutes for it to load.

Terrible service provider. They charge exorbitant amounts for everything and are no less than modern-day robbers. Once you sign up, Your rip you off starts and whether you’re a loyal customer or a new one, it doesn’t matter to them. They blame you for everything and the contract you signed with them. Be careful and choose any other service provider if you can you.

Bell made an error on my bill and customer service completely failed to handle it. They did not accept their mistake and showed no interest in resolving the issue. I spent too much time explaining the same problem over and over with no solution. Extremely frustrating experience. I do not recommend Bell based on their billing practices and lack of accountability.

Bell Canada, Hire people in Canada to do the Customer Service. Hire people that speek english. Actual Cell Service and Plan Price ok, comparable with all the rest. However their Customer Care are Terrible as I do not think they understand any english. All they do is read from a script and when something changes go to top of script again. These peple/company Bell hired to provide the Customer Service are USELESS! Do yourself a favour look for an alternative a company that actually hires people in Canada. People that speak english. Or even better if you live close to the US buy a plan from a US carrier, better pricing, better coverage, way way better customer service..

Am not satisfied. They charge me for a tab that I purchase like 6 years back and no one inform about this. They just continue charge me for tab. When I talk to them they just gave me card of 40 dollars in return of charging me 13$ every month from 4 years. They said that they can’t give my money back or any credit except $40.

We’ve been a client of Bell since 2010. Just last October when they convinced me to use pre authorized payment so I did. First 2 months they're deducting my bill correctly but just last week they deducted $435.18 wherein my bill should be $106. They did this and so I called the Customer service. They told me that my money will return back in 2-5 business days, so I waited but after that I didn’t receive my money back and so I call customer service again name Mary grace and Francis and they're speaking in their language (Filipino language they're saying I’m Tanga-tanga which means I’m dumb). First of all it’s not my fault that your system glitches and take my money for Christmas but you guys are the one who’s mad?? You didn’t know how frustrating it was!!!

After upgrading our devices, Bell asked us to return the old ones. I returned two devices at the Bell store without any issues. The third device couldn’t be processed in-store due to a technical problem, so Bell instructed me to send it back through Canada Post. I followed their instructions exactly — and that device was never found. Despite this, Bell charged my account almost $700. I called multiple times and kept getting different answers: one day they said the device was received, a few days later they said it wasn’t. After all the back-and-forth, the issue was never resolved. After many years as loyal customers paying hundreds of dollars every month, this experience has been extremely disappointing. I genuinely feel scammed, and it’s clear to me that it’s time to move on and change to a different solution.

I recently requested a simple change to my corporate plan: adding U.S. service for a flat fee of $15 per month. I confirmed this with Bell before traveling to Florida, expecting that all my U.S. usage would be covered under this add-on. To my shock, when I returned, I received a bill for over $400 in extra charges for U.S. data usage. This completely defeats the purpose of adding the U.S. plan. I immediately called Bell to resolve the issue, but the experience was even more frustrating. The representatives were not helpful at all—no clear explanation, no accountability, and no effort to make things right. I was left feeling misled and ignored. For a corporate service provider, this level of customer support and transparency is unacceptable. I would strongly caution anyone considering Bell Mobility for business services to double-check every detail and get everything in writing, because their verbal assurances clearly mean nothing.

This was terrible! Why would Bell Canada outsource to this call center pretending to give tech support from the USA!! Plus make me PAY $60 dollars for no help and for the person to give the bell Canada customer service number!!! WTH! Then an email arrives that says I pay monthly for this service!! No way! Want my money back.

Automatically renewed with another 3 years terms without notices, however, internet speed is 6 years ago speed, the speed is slow now. And the monthly fee was increased 4 times, $5/y/m. Bell is cheating their loyal customers. I would like put the experience as 0 star.

Bell Mobility Canada (I am in Waterloo, Ontario, Canada), never failed me as a customer! Today, I want to express my sincere appreciation for Jas at Bell Mobility Canada. Last month, I accidentally incurred roaming charges, and although a supervisor had graciously waived them, one small charge still appeared on my next bill. I reached out to Bell, and Jas handled my concern with the highest level of professionalism, kindness, and efficiency. He listened patiently, reviewed the situation carefully, and resolved the issue immediately without making me feel rushed or judged. His calm, friendly manner turned what could have been a stressful situation into a seamless and positive experience. Jas is an outstanding representative of Bell Mobility — knowledgeable, compassionate, and genuinely committed to helping customers. Thank you, Jas, for your exceptional service! You truly made my day.

Shame on Bell for passing the buck!!! Bell gave very little options if any to its customers when passing over their contacts for smarthome services to A.P.I. Alarms... It's been a complete nightmare for proper structure. This definitely was not through at all. Even Bell employees or higher management can not assist in reaching A.P.I. alarms.. A.P.I. alarms have not returned calls, broken promises and taken no responsibilities. Simply a cash grab. I've cancelled all other contracts with Bell with such disappointment in them. Month to month billing is a beautiful thing.... Maybe it's time to get the CRTC involved as well.... Customers depend on proper services for their protection

The sales persons are liars. The customer service is terrible. They sold products and asked me to move from Rogers to Bell but the promotion was valid only for one months and they charged me a lot money as I had different products with them. Stay away from Bell. Rogers and other providers are far better

Criminal would be a kind way to describe their small business services. Auto renewing contracts while confirming they did not notify me, then being unwilling to compromise on cancellation fees. Will not provide proof of "expressed consent" on the contract renewal. Each request for evidence, etc., leads to a new department. Absolutely atrocious.

I signed with Bell in July of this year requesting paper bills for which I would be charged $10 a month for and that was fine except although I gave them my address three times they have cut my services off to force me into making an account. I'm 71, not feeble and don’t like to be lied to. I was told that they cannot mail paper bills to a PO Box, only physical address. That is what happens when one, their agents are outsourced to other countries and two, they are so busy buying up other companies that they want to force one to make an account. I refuse as that is proof they lied. Do people really want to do business with a company that strong arms one into making an account. Seriously shady. I have CRTC looking into this matter but meanwhile no tv, phone service et. al.

Nothing but issues with Bell Mobility. I regret moving over to this provider. The billing keeps making errors and overcharging and then I spend hours thinking it has been sorted. Then they send another bill stating overdue. Removed my pre authorization as they took $192.24 out of my account when my bill was $83.40. I have never been so unhappy 🙁. They owe me the difference and now it is reading overdue and over $109.00.. I want to scream! I should have stayed where I was. The company has done this to other people I know as well. I cannot even speak to anyone in Canada. I keep getting the Philippines or Morocco. No offense but we keep selling off to other countries and keep having issues.. Bell Mobility I am not your fan at all! You are awful and the service is not even close to Par!! I will leave. Oh and they took my money that they should not have and couldn't put it in my account! They are mailing it????

Worst help I can get, Tricksy was way too bad to understand things like someone working in customer service can be so rude and didn’t able to understand what’s happening again. I am going to another services today only. Worst worker and worst services ever