Bell Canada Reviews

We have internet connection with our modem, once the technician came to fix the home phone and addressed that if any problem happens again the modem needs to replaced. Now our wifi is not connected to all devices including printer, TV (photo attached), laptop in bedroom. Reset attempted several times, error 12 O1, no VNA connection. Technical agent on phone asked for 75$ service fee for home visit and supervisor avoid to talk!!!! Wifi must connect to any device, not to some! Why do we have to pay for a defective modem recently installed. And what type of customer service and technical support is this with Bell! We did not have such a bad service with Videotrone!!!!

Replacement TV box is being sent by MAIL!!!! BELL is now partnering with USELESS CANADA POST!!! Unbelievable that I have to wait 3 to 5 days for my main TV to be in use again. BELL used to deliver said box themselves (next day) but now this is the way they do it. BECAUSE THEY ARE TRYING TO MAKE MORE MILLIONS OF DOLLARS FOR THEIR SHAREHOLDERS. So now it's like screw YOU loyal customer. Your 15 years of loyalty - means F--K all to us. So I say screw YOU Bell. You just lost $214.44 a month. YOU SUCK!!!

Bell has, without question, delivered the worst customer service experience I’ve ever encountered. Their approach is rooted in intimidation — they threaten to suspend your mobile or internet service the moment you start asking valid questions about charges or your account. Instead of offering transparency or real support, they deflect, dodge questions, and treat the customer like a nuisance.

Failed to show on initial install appointment. Rescheduled appointment happened after time discussed. Once installed, internet worked for only a few hours. Have spent more time so far dealing with Bell than actually enjoying service.

We had been Bell Cell customers for many years. Lots of accounting hiccups, service issues along the way but nothing like the end when we terminated our account with Bell. They owed us money .. supposedly mailed us a cheques.. I am not talking a lot of money.. around 44.00.. We waited 1 month, 2 months. I made a call and they assured us they had mailed it. 3 months, no cheque. I escalated the call in customer service to a "manager". They apologized and promised it would be looked after and I had the manager's word they would stay right on top of it and get back to me with a cheque immediately. Long story short. 6 months later and no cheque. We are done forever.. Disgusting, lying service.

OMG... Worst customer service etc by far... Today I had the mispleasure of dealing not only with 1 but 2 Bell Customer Service Rep.... The Loyalty department being the worst of both dealing. First off they try to sell you on OTHER services... Secondly they CAN'T even help you with your current services... And thirdly their pricing is different from my Bell to their offers....🤦‍♀️ I am currently so frustrated I would rather use a hamster and wheel to run my internet.... If this was a 1 time occurrence I could truly forgive it but HONESTLY....it happens EACH AND EVERY TIME I have to deal well Bell's customer service....who seems more geared towards making money than helping or assisting their ACTUAL customers.... I NEED to find a new provider BUT unfortunately both large providers BELL & ROGERS are the same in my opinion....so you are stuck between a wall & a hard place. 🥺

Worst customer service experience. I was on the line for an hour and minute. They didn't solve the problem, they were rude, and our house has had no internet for days. Never suggest, same as scam for me!!!

Purchased internet service in December and they increased the rate in February with just a notification in an invoice which no one reads, when I spoke while purchasing the agent mentioned same rate for 2 years, they increased in 2 months. Rip offs, abusing their monopoly and government bribes.

Worst company ever. Changed from Roger’s company which my phone was working to Bell Mobility because one guy offered a better deal yet the phone is most often in sos mode, 1 bar on the scale no internet available. They keep saying to us we are working on it, which is bullshit because people from the neighborhood says it had been like this for years with bell. We asked them politely to broke the deal, but they refuse even tho we don't get any service in which we pay every month.

Business account: We were misinformed as per the capabilities of thIs phone for PC use and connection sharing... So we now need to change the Iphone we just purchased for this on the rude employee.... GRRR! À $1900 mistake... Now we contact the support at Bell in order to find solutions to switch to another compatible phone... They propose NOTHING, no solutions... We then mention we will purchase back the useless Iphone in order to resale it and we will need a new phone now to replace it.

I am very disappointed with Bell. I have been with them for over 20 years and have seen my bills creep up to a level that is unreasonable. I recently cancelled my subscription. They now have requested that I return some of the equipment that is mine but was replaced due to obsolescence or on a service package. Shame on bell. This equipment was mine and not a rental as I never agreed to renting and purchased the original equipment upfront. I will never deal with bell again.

Very unprofessional. They rescheduled my home internet installation 3 times, and when the smelly *jeet* tech couldn't connect my internet, he didn't even disclose this to us. All their call center reps are also *jeets* with attitudes and I can hardly understand what they're saying on the phone. Avoid this company!!!

I recently went back to Bell after being with Rogers for some good years. When the sales person came to my door I had 2 specific request 1- to take down the Bell satellite dish that was put on my walls some 10 years ago when I was with Bell. He said to talk to the tech who will come to my house to install the new equipment. When The tech came to my house he said he is not taking the dish down and it is not his job. 2- to keep my existing phone number. After 8 days I realized the phone number that was given to me was not the same I had before switching to Bell. When I called them I realized no request was done on behalf on the salesperson to keep my old number. That lady who gave me this piece of info said somebody would call me to confirm that with me.

Totally bullshit service. They don’t know how to deal with customer. Whenever we call they just must excuse. I feel stuck here. My recommendation is please join Roger’s. They have always better plan better deal, better customer service. Instead of wasting your hard earned money on Bell. Please join Roger’s.

The 2nd time in 2 years that I've booked a technician repair, been provided a 5 hour window, then had them cancel the appointment. This time it was to repair a poorly installed line. I asked the first technician to install it properly and he ignored me. Now a year later and they have to come out again. I drove 2 hrs and took the day off work to have them cancel my appointment at the end of my appointment window without even a courtesy call. I would never ever recommend Bell.

Krystal, at the Peterborough location went above and beyond to help setup a phone for my mother. (Unlike Cobourg location) She was, friendly, patient and knowledgeable. She offered a better package and actually showed interest. Thank you!

Hi. I would like to tell you how horrible Bell's service is. I talked to this girl "Yan." Her customer ID is "**". She was not great like they say on their website. Yan was not only disrespectful but tries upselling though I told her that I do not need it. Cut out Bell and use Roger's. I am mad. It was 100 monthly. Do not buy Bell's service. She was not listening to my concerns but wanted to upsell us. I am mad.

Was on the waiting queue on the phone for 51 minutes. They told me the average waiting time was 6 minutes at the start. After 51 minutes, I was told by a robot that, "Due to unexpected events, the service had to close. Please call back tomorrow."

Be careful if you have to choose Bell. They put me in a contract without my permission and ended up owing over $2000. When I canceled my subscription they said they had no record of me even calling. They are really shady and will bend over backwards to rip you off. Make sure you record all communication or they will get you too!

Absolutely the worst company to get ahold of, the app is useless. The one time I've gotten to speak with someone he was friendly but could barely hear him over the background noise and was then put through to yet ANOTHER robot. Wasted hours of my day just trying to pay a bill. Also, the worst connectivity of any cellular company I've experienced including multiple countries.

It is the worst company I have ever seen. The staff are rude and treat you like a boss and from a higher position and even allow themselves to insult you no matter how much you respect them. It seems like this is the new customer policy that they don't allow customer even to complain anymore. They charge you extra for services you never request, whether it's mobile internet or home internet. A year and a half of paying an extra $10 for an additional service - and now for a few months now, $3-4 has been added to my home internet service. Several times I went to the Bell store in downtown and in face with their rude behavior. Even once I asked about the Bell gift card, they laugh at me and said, "Do you just remind it after one year," even though they initially told me when I bought the phone that it would come to my house by mail and I'd followed up several times.

Untrustworthy, recently moved to Bell, not a good decision on my part. More money than expected, fees to lock you in, signed up last month and already 700.00 invested. Please be careful when trusting the promise made by the provider. If it’s too good to be true it’s because it’s not.

Customer service agents are not competent for the job. I had to call 4 times to transfer my Internet service. Each time, a different agent and saying totally different things. Work order is not placed as promised. Finally ended up without internet in the house. Terrible service.

We upgraded our internet to a higher mbps and they cut off our internet until May 26. What do they expect us to do while waiting for them to upgrade our internet? We are running an organization with an important upcoming event this weekend and we are left with no choice but to switch to another provider.

I had been with Bell for a number of years, then was on the fence about staying with them when I last moved after hearing many negative things about them. I decided to switch providers after they were going to connect me two weeks after I moved (even though I provided them plenty of notice) and they disconnected me two weeks before they were supposed to (even though my bill was all paid up etc). I had really just had enough. I am actually writing this review now since they just knocked on my door to tell me about promotions etc. This happens frequently. Thoroughly unimpressed with this company.

Is the worst company to get in service from Bell Canada absolutely because of the my mistake. I got Internet from this company absolutely it. I got 3 GB but they give you not even one gigabyte and they charge you a lot of money and those guys is ridiculous of company.

I deal with regular internet interruptions, almost weekly. I don't recommend Bell for someone who works from home. It's stressful when you have online commitments. Customer service is either uninformed or dishonest.

Continued to charge us for months after multiple calls for exorbitant internet and phone fees after my father passed away and we were unable to continue paying. No sympathy. Now they call my cell phone with customer service not getting that "No means No" and it's a full sentence. Worst of the worst. The irony in Bell let's talk - is virtue signaling irony at its finest.

One of the worst customer service, it's so frustrating dealing with them, can not modify my channels online, because I'm getting an error, and they're not able to do that at their end, because they are getting the same error, mean while customer service rep is saying these are the only option I can offer you, either wait until it's resolved or open a ticket which can take 24 hrs, meanwhile they will keep charging me for channels that I did not or can't pick.

By far the worst customer service I've ever experienced in my life. I placed a order for a phone that was cancelled 2xs without me knowing. After talking to about 10 different people who passed me around on the phone after everything had already checked out twice. They wanted me to place a order for the phone again for a 3rd time while waiting 3-5 business days each time after the orders were placed and I ended up not even having a phone or getting one with them and now waiting another week on getting my deposit back. I ended up going with somewhere else. Save yourself the headache. None of the people I spoke to on the phone seemed to even understand how to do their job. It was the worst.