Asurion Reviews

My experience with Asurion was the best I have ever had. Arnold was very professional and extremely helpful. He wanted to make sure I had a positive experience and waited on the phone so there was no interruption in my setup. Our conversation was pleasant and mutually enjoyed. There were no hiccups in the setup. Everything was smooth.

They replace my daughters' tablets every time. Never a problem. They always notify me if they need to do a replacement or something different. They always keep communication with me about the process and the next steps. Definitely affordable monthly payments for everything they fix and replace for my family.

My husband cracked his screen on his Galaxy so I filled out a claim. It was approved instantly, and instead of having to mail his phone in and wait for it to be fixed then returned, we were able to go into a store about a mile away from our home. The screen was fixed within the hour. It was great, I have this insurance on every phone and major appliance I've bought from Amazon and will continue to do so.

My air conditioner stopped working, and I honestly didn’t expect the process to be so easy. Asurion reviewed the situation and immediately approved the refund—without even asking for the product back. Because of that, I was able to donate it to a local thrift store where someone can repair and reuse it. By their actions, Asurion ended up helping someone else as well. This isn’t the only time they’ve taken care of me. I’ve had other items fixed or replaced, and every time they’ve been 100% true to their word. They make things right. If anyone isn’t using Asurion through Amazon’s monthly plan, they should switch. These guys are awesome.

Customer service was exceptional! I appreciate the patience and clarity from all representatives. I am not tech savvy, and the representative easily walked me through my claim process. I was able to pay my deductible and now my business phone is on the way Today.

Sent my PC in after a power surge fried it. Asurion not only repaired it within less than a week of receiving it, but returned it with a slightly upgraded GPU. I am ecstatic to have my PC working again, and am absolutely loving the new parts. Additionally, every single time I called Asurion each employee was extremely helpful and kind. My PC works amazing now. I couldn't be more grateful. Sincerely, thank you very much!

Piece of cake! My 90 year old mother did this by herself, so that speaks for itself! No hassle, just got to the point and we were ready to get the replacement shipped! I’ve done this more than once and this was easy to do and this time it was the easiest one yet!

I have nothing but great things to say about my service today. Jacob, my technician was so sweet and great at his job. I wasn’t expecting him to show up at the beginning of my 2 hour time frame so I told him I just had to pick up my child and I would meet up at our chosen location, and he waited so patiently and was so nice when I got there, which I appreciate because I was stressing to get there because I hate being late!! Just the back of my phone was cracked and it looks brand new now! Thank you Jacob for all your help and patience!

Service is quick, fast and reliable. Nothing but the best. This is the best insurance program you can be a part of, the extra money a month has saved me hundreds of dollars. If you don't have this service, it's a must; you never know when an accident will happen.

The service was extremely fast and simple. I was honestly shocked at how simplified the whole process was. The team did the work of my iPhone screen replacement in 15 minutes and came to me - parking in front of my house for simplicity. Only had to walk 5 steps to get my phone fixed like new again.

Once I figured out how to access the claim page on the Amazon website, which was not easy, but once I got to the proper page, it was very easy to file my claim, and I got my full refund in less than a minute after I filed the claim. I'm very happy and highly recommend this "insurance".

My experience with Asurion has alway been great. I get coverage on all my devices. Keep up the great work. If all customer service went as smoothly what a wonderful technical world it would be. I am seriously tech challenged. Knowledgeable, quick, easy.

Great product. Got my iPad screen fixed for a lot less than what Apple would charge or Geek Squad. If you are thinking about it just do it. 25 dollars a month can save 800 or more. It is a no brainer to have went from stressed about an accidentally dropped laptop.

Everything with the claim process was very easy and straightforward. I appreciated how quickly everything was handled. The only thing I did not like was that I didn't receive the same color phone I had before. I don't like black, but that was the only color available for my replacement. Other than that, the process went smoothly.

I have had my plan for over 6 months now and when I tell you I have not been disappointed. The repair turnaround is quick, the claim process is simple and easy. Having this plan is worth it and is convenient. I would recommend having it! It covers all current and previous purchases. I accidentally spilled liquid in my keyboard and laptop and had to file a claim for repairs. I happened right before the Thanksgiving holiday, actually that same week. I filed a claim and they sent me a box and shipping label out and it came with 5 business days. I received my shipping materials and mailed my laptop off, but due to the holidays it took an extra day. However, once they received my laptop it took them only 3 days to let me know my laptop wasn't repairable and immediately, they emailed me a gift card in the amount of the price I paid for the laptop. I was able to get a new laptop and also have it covered under my plan as well.

Great job, so far. It was very fast, I'm glad I had their coverage, thanks again. It's very important that I get fast service is that I have a medical problem that my testing and regulations are done through bluetooth. So thanks again for your help.

Honestly, I never buy insurance or items that cover claims. The process tends to be so difficult that I would rather simply go out and buy a new product or do without. The Verizon salesperson was very convincing and I think because I had some plan savings, I decided to go for it, and I am so very happy I did. This process online was painless and quick, almost so quick that I didn't believe it. I would recommend getting this because even at the cost per month, and you go a few years without some electronic object breaking, something eventually will.

Once I submitted a claim, I got a timely email back with instructions. They supplied a shipping label, I sent it back, and by the end of that same day, I had my refunded purchase amount sitting in my email. Super easy! Didn’t have to call and ask a ton of questions like some protection plans. All contact was done by email on my phone.

These plans are awesome! I have had to use them two times on two items. There is no hassle and they are the best price! I’m so thankful I bought this plan for my vacuum. The clips that hold the battery on broke off somehow and one day I went to use the vacuum and the handle (battery) just came off and so I got on Amazon and found my order and placed a claim and within minutes I had a credit so I could order another vacuum!

To simply put it everything was handled with care and ease. I explained what happened to my tv and my customer service rep. assisted me with calm and ease. Her name is Brooke. The way she guided me and took care of me as if I was one of her family members with filing my claim reassured me that everything was going to be alright. That I would be taken care of and that I was. So I thank you for helping me. I truly appreciate your service. Everything was quick and easy. You just answer a few questions pay your deposit then pick your replacement once approved. Easy peasy.

Claim processed in seconds, no haggle, no stress, no headache. Funds via gift card was sent to my email inbox almost instantaneous. My dehumidifier stop working suddenly, filled the claim expecting it will take weeks to complete. The process was effortless. Buy the protection. It's worth it.

Was a fast and speedy process that only took a day to execute and thank you for the understanding comfort you gave to me. Thanks for the kind words and understanding behavior which matched better customer service that I've ever had. May God bless you all and have a happy new year. 🎉 🙏 ✨️ 😊

From the moment I spoke with the customer representative, he was enthusiastic to get my claim processed. He was very patient when answering the many questions I had. I would highly recommend this insurance company. They have never let me down. Having a teen, I know I need an insurance that is expedient and have my daughter's phone back in her hands quickly.

Very easy process! Didn't take long at all. Thanks for making the process smooth. I appreciate the prompt response and replacement. Didn't take long to decide what you were going to do with the repair. Appreciate your service. This saves me apt of time and money.

My Protection Plan that covers all my Amazon items is the BEST investment I ever made. Between devices not working, appliances getting knocked over and everything in between, just amazing! They offer fast turn around for returning and fast turn around refunding me. Amazing!! Thank you!

Anytime we have needed any repairs from any of our items covered by an Asurion plan, I can honestly say that they responded quickly, accurately, and professionally. The operators always listen to what I'm saying, they know how to address my issue, and they make the proper referrals.

Asurion has got to be the easiest insurance company I have ever dealt with! No hassle, no delay, and prompt in getting a replacement phone. The salesman who helped my initial claim was very helpful in answering all my questions and made it easy to put in the claim. Thank you Asurion for making my day a little easier!

Excellent service. My phone was finished before the promised time. The Asurion team employed at the store were friendly and ready to assist with any phone issue I could produce for them. They were ready to take care of anything related to my phone and or accessories. I would use them any time I need a phone repair for anyone in my family.

Asurion made the process a breeze to receive a gift card to replace my broken cymbal! It was extremely easy and fast response! I’m currently having trouble with a claim on another cymbal pack, but the error is my fault for not taking the proper picture I needed. Asurion's live agents in the chat have helped me through every step! From when my initial claim was denied to them resubmitting me a claim and helping me make sure I had all of the proper information and photos for the examiner, exactly how they needed to be photographed. I can’t say enough about how pleased I am with the service Asurion provided and I feel extremely safe with all of my investments! I will definitely be covering all of my purchases I can with Asurion!

Customer service is the most important part and it was excellent. I have dealt with plenty of outside people to fix other phones I had in the past but Asurion is most definitely the more customer service friendly company I have used. I will only deal with them from now on.

Pretty easy to do claim, add pics and info required for claim. This was easier by phone than online because I kept getting the sorry were busy message. I recommend using the customer service to walk you through the initial process then it's a piece of cake.

I’m so happy to have this insurance and truly wouldn’t be without it. I have it on all 8 phones on my plan because the service is incredibly easy to use, reliable, and always a great value for the money. Thank you for consistently providing such dependable protection and peace of mind!

Online claim service was easy and quick and surprised to find my phone would be delivered same day. Online was a great service. Skip trying to use the phone service. It just did not work. It asked me to give a phone number, but every time I entered it - it refused to accept. After about 5 tries it hung up.

Expectations were highly met! The most convenient experience having the opportunity for a mobile option to do the work in your driveway! The entire situation took less than 45 mins & probably even less than that! Our tech was super nice, informative & quick. Will recommend!

Overall, very glad that I am part of this program. Saved me a ton of money. I wish the replacement arrived more quickly, but that’s my only critique. Other than that the process was relatively simple and straightforward. And a lifesaver saving me $1000. I’ve spent enough in my lifetime on repair and replacing Apple products. This was a pleasant surprise when the Verizon representative told me about the service.

The Assurion insurance for my phone was great. When my Samsung Note 10 phone died, it was easy to get a brand new upgraded replacement, Samsung Ultra S25 for $275 plus tax. Delivered right to my house on next day delivery. You can't get better than this. Awesome

Penny was excellent. Very helpful and patient with me. The process was seamless and quick. I’m very grateful to have this coverage. Absolutely would recommend this to my friends and family. Very easy for someone who doesn’t do tech. Thanks

Filed claim for lost phone and claim resolved within minutes. Very easy process to file the claim. Website is easy to get around. Claim process is simple and very easy to use. If you buy electronics get Asurion Insurance. Highly recommend Asurion Insurance.

Thank you, love it. It was very helpful. I love doing business with y'all. I know where to go next time when I need something done quick, don’t have to wait for a call or on the phone all day to get a claim done. Thank you so much for all the help. I will definitely will send friend

Very pleasant experience with this team today and we have been working on it with the staff as well and will continue working with the team as they continue to develop the game as a whole and will continue the process of developing and improving it will

Rachelle was absolutely amazing!! ⭐️⭐️⭐️⭐️⭐️ She made our TV claim super smooth, quick, and completely stress-free. Her kindness, patience, and clear communication turned what could’ve been a headache into the easiest process ever. So grateful for her help!!

The website was very easy to follow. The process of the claim was simple and clearly stated. Days get busy and nights get long. Utilizing a website while frustrated tends to be more frustrating when the website isn't easy to follow but that wasn't the case here. I had a smooth time submitting my claim.

This process was very easy to do. It was very quick now, there were some things that I was wondering could be on there better for like if my phone is damaged but at the same time it won’t come home, or it’s the battery. Sometimes it’s all the things and not just one. It’s kind of that in-between stage of like if the battery is not working, but other than that, it was an amazing experience.

I thought it was going to be a lot harder than it was. But after a few questions, I was done and my phone was here the next day! It was quick and easy with no fuss. I was worried for nothing, I was only down, without my phone for half a day. I couldn't have asked for better service!

I have dreaded making claims on a few products that have had some issues. I am pleased to say I was able to complete both claims in less than 20 minutes! It was very simple and they sent me the gift cards to my email immediately. Very happy with my Asurion subscription.

This will be my 3rd replacement device & each time the process has been simple & smooth! I will definitely be recommending Asurion to family & friends!! Dealing with a broken device is frustrating, so thank you for making the experience easy!! Definitely saved me multiple times!

The questions were easy, and short. Asking pertinent questions, instead of a bunch of unnecessary extras. Unlike this survey, that wants to receive unnecessary responses. Instead of simple, and direct responses. Like the last time that I went fishing.

Very easy to use the service. Quick turnaround. I am pleased I got this! My tv just stopped working. It’s barely 3 years old and I need tv!! The representative was pleasant and easy to work with. The instructions were simple. I followed the directions and submitted the request and it was approved in about an hour. And new product coming in 2 days!

Asurion Complete Protect is so easy to use and worth every penny. I have had the plan since December 2023 and used it several times and it has paid for itself multiple times. If you shop a lot at Amazon, I definitely recommend it. 10 out of 10 stars.

Scheduling my appointment online was extremely easy and convenient. The repair was completely free through my insurance plan, and the service itself was excellent—quick, professional, and hassle-free. I’m very satisfied with the experience and would highly recommend Asurion to anyone needing an iPhone repair.

I highly encourage people to use Asurion. It gives peace of mind. Even if you don't need it for a year, two years, ten years. They'll always be there for you when something breaks down. You can't put a price on peace. Highly encourage anyone to get Asurion!

I’ve done plenty of claims either at my Florida address or my New York one. I love how this service makes it easy for me to do a claim. I love how easy they make it to send my product back and I love that if they don’t always get it right they find other solutions. This is an amazing service that I feel everyone should have. 10/10 stars. Thank you again Asurion for helping not worry that my son threw my new iPad against the wall 😉🤣

Great service! It was fast and easy to get an appointment, the tech came to my house and replaced my shattered phone screen in 15 minutes. I didn’t have to pay any money and was extremely satisfied with the experience, start to finish. Recommend to all.

A little confusing to file the claim. The screens are not that clear or helpful. With persistence and study, the appropriate navigation can be achieved. In addition, I was told I would receive an email within 24 hours informing me of the progress of the claim. I did not receive this email, but made progress on the claim by signing into my account and checking on the status of the claim.

I rarely give out 5-star reviews, but my experience with Asurion definitely deserves it. My computer was returned to me only 4 days after I shipped it, and it was returned in better condition than it was before being broken in the first place. The repair job was not only efficient, but was above and beyond my expectations. Additionally, when I first called Asurion, I was given a real person on the phone immediately. The entire phone call only took 18 minutes, and then a box arrived on my door the next day for me to ship my computer out in. Truly an excellent and easy experience.

I purchased the humidifier and I wanted to have like protection plan in case I get a piece broken or something. And there it was. It started to make vibration noises and when I was cleaning it, I found crack on the plastic where they make noise. I claimed through Asurion to see if I can get that part delivered, but they reimburse the whole humidifier price. I am very satisfied and happy. I can get a new humidifier!! Thank you very much.

Asurion, thank you for fast service and 100 % putting customers first. Using the online claim was easy to navigate self-explanatory, thank you so much. My husband and I will continue using Asurion, not only will we continue, but in the future, we will recommend Asurion to our family and friends.

Oh you don't want me to write a review after what I have been through. I will never step foot in the Gonzales Texas store when Jessica ** is still working there. She will break your phone and say "sorry about your luck" and show you the door. Don't go there.

Amazing service and quick turnaround time. I am very pleased with the professional nature and quick service of this situation. We are very happy with the outcome and highly recommend Asurion to handle your electronics needs. Stellar service. Thank you!

I needed to replace my damaged phone and used the website to file my claim and it was very quick and simple to fill out. I was told I could have a replacement The same day! Doesn't get much better than that. You do have to pay a $99 replacement fee and return your damaged phone. It sure beats buying a new one.

This was the easiest and most effective replacement company I have ever dealt with. It was all in terms a child could understand and with the quickness of lightning, everything was handled to perfection. I would recommend this to anyone, anywhere. Other companies should use this as an example of how things are done quickly and effectively.

I want to express my sincere gratitude for the outstanding support I received during the process of getting my new TV. From the very beginning, the assistance provided was thoughtful, patient, and incredibly helpful. Every question I had was answered clearly, and I truly felt that my needs and preferences were understood and respected. It made what could have been a stressful experience feel smooth and enjoyable. The guidance I received in choosing the right TV was especially meaningful. Instead of feeling rushed or pressured, I felt supported and encouraged to make the choice that was best for me. The level of care and attention shown throughout the entire process went above my expectations.

WOW!!! EASY!!!! FAST!!!! PHONE IN 1-2 DAYS!!! YES, I'M YELLING!!! I'M EXCITED!!!! My phone has not been performing correctly, off and on, for at least two months. I'm so glad I paid for this plan!!! I would have been without a phone. I can't be happier!!!

My wife and I decided to obtain the Verizon Home Protect plan through Asurion due to the number of electronics we have in our home. We recently had to file a claim to replace one of our televisions as it became inoperable. We filed the claim online through the Home Protect process and was pleasantly surprised as to how easy and convenient it was. We filled out the necessary claim forms and as stated we were contacted within 24 hours. The entire process was completed in less than 3 days, and we are happy to state that our brand-new replacement TV is on the way. For the additional monthly costs to our bill, we found this plan to be well worth it. We would not be without it and kudos to Asurion as they are efficient in their claim processes. I would recommend them without question!

Declan was very professional and fixed my screen on my phone in a timely manner, He explained the process thoroughly. My phone looked like new when the process was completed. Would highly recommend to anyone where your screen is cracked and needs in site at home repair.

I had a great experience from beginning to end. The rep sent an advance text message on his approx. arrival time and then another one stating he was on the way. He replaced my screen and then, surprisingly, my protector in less than 20 minutes. Amazing!

One of the best and easiest plans I’ve ever had. I would recommend it to anyone. I just can’t say enough about the customer service and how reliable it is. I’ve had lots of phones in my lifetime and lots of protection plans, but none of them come close to this. This one is by far the best one that I’ve ever used. It fast. It’s easy. Convenient and I can’t say enough about it. Thank you again so much.

Aside from the filing & logging into my account bc all my info is saved & auto fill from my iPhone so initially it took way longer because I couldn’t access nothing since it was broken which is why I filed the claim…but Asurion never asks anything or ever raises my cost they always come through for me despite my countless claims in the last 12 months all on the same thing they give me a new iPhone delivered to me every time for $99. Asurion is amazing!

I am very techie-challenged but each step was easy to follow. I would highly recommend going here as opposed to going and waiting in the store as they are always so busy. The phone I ordered will easily meet my expectations. We have been Cricket customers for several years and have always been extremely satisfied with our service and price.

Very pleased job well done. The packaging and return process was not as good as it could have been but first experience is always a learning process. Thanks again for earning my business in the future. It was great exchange. Looking forward to future purchases.

Good service with the assist of my Staples tech. Computer was returned within 3 business days. The only thing I missed was keeping on top of my correspondence. Also thank you to Staples store in State College and the Asurion representative on the phone.

I appreciate Asurion and their quick response and taking care of our Iphone!! Excellent service!! Thank You!! They came in the time frame they said they would!! It only took 10 minutes to change the screen out!! It’s worth paying insurance on our phones!!

So glad I got Asurion. Saved me twice. Worth the peace and price to protect a lot of my items. Claims are hassle free too. I only wish I had done this sooner then I would not have had to repurchase a lot of other things twice. Thanks for making this easy.

Fast, easy friendly and affordable. Plus I can do it all online from my phone, I also get updates through text sent directly to me! Never had any type of an issue! Plus they came to my house to have my phones screen replaced, I had to work so they came to my job and replaced the screen right there. :) They made it beyond easy for me! Thanks so much.

Quick and easy to get you back to gaming and watching TV or listening to music quickly as possible, they give you option of multi different TVs to pick from and I have it delivered as soon as possible. Well, I had no issues and I’m pretty sure all TVs come from Best Buy too.

The claim took me less than 5 minutes to file. I had the reimbursement in less than a day. I honestly can't recommend this subscription enough. It really covers the things that matter especially if you you have items that are on the pricier side. This gives some serious peace of mind.

Our son’s Gizmo watch broke at the tiny hole that connects the watch to the watchband. I could not believe how easy and trouble it was to file a claim and get it replaced for under $20! Shipping was free and we should receive it quickly, which is also terrific. We are not ready for him to have his own phone yet and this is a great compromise.

Perfect. I really enjoyed my experience today with these shirts people for my tablet. They need to find job. Hats off to them. Very easy painless and I got me another tablet. Thank you. It only took about 1 hour from start to finish. It was great. I couldn't ask for anything better. I would recommend to all my friends and family to use this insurance company for all their devices. It's awesome.

Asurion Home Plus was quick to settle our claim for a fair amount, allowing me to purchase a new SSD right away. I could only have wished they had some way to recover the data on the old drive. The whole claim process was automated, so I didn't have to deal with agents not returning calls, though I'm sure they would have been polite.

Great security to have for all your qualifying Amazon purchases. I’ve had for several months and luckily have not had to use, but when something suddenly goes wrong, the process to file a claim is super easy and fast. It is definitely worth having for the peace of mind and because of how simple they make the process.

Extremely pleased with the ease and short length of time it took to submit a claim for my lost cellphone online. The process was very easy without a lot of unnecessary questions. I was delighted to be able to submit my claim without having to talk to an individual. Overall, my experience was SPOT-ON or A+!!

Had a problem with my TV through my insurance and Asurion took over the problem. Replaced the TV in a matter of minutes on the telephone. It was very easy experience. I enjoyed it, and if anybody is looking for a warranty company to go with for our insurance company, Asurion is the one, thank you.

The process was smooth and without problems. I honestly never have issues with Asurion when filing a claim, they are straightforward with all of their answers and suggestions, the orders are quick as can be. I have recommended them in the past and will continue to in the future.

He showed up on time actually even a little bit early. He called first, did the screen repair in less than 20 minutes, great service. He asked if I’d like a screen saver. I said yes, paid for that. Very polite young man. I would definitely recommend this to anyone to have them come right just to your home. It was perfect.

Great service and always goes above and beyond to make sure customers' needs are met. I never have to worry about Asurion coming through on their end. Always friendly service when I have to speak with someone but most of the time all of my needs are met using the app or website.

I am a senior citizen... I was in the workforce for 52 years with the last 23 years working with many computer programs already designed. My program designs were preset for my Executive Sales and Marketing Career. However, I have been retired since 2018 and my skills are rusty. But I found your website to be a breeze and actually a fun/pleasurable experience to work thru. I also had to complete a claim form for my 80 year old sister-in-law which made me literally smile to complete her claim without any hiccups. Bottom line I could call this website process a "perfect gentleman" if you get my comparison... If I had a data driven company I would definitely hire your program designer(s) and hire she/he with a big meaty bonus. I have never in a very long time been guided/read thru a website's process to file a claim with such ease, Kudos to everyone involved in the design of this website. I hope you are treating your employees with respect.

I had a problem with my Fold 5. Went online, expecting to be referred to a local repair shop, instead, they confirmed my account status and immediately replaced the entire phone! I paid the deductible, and my new phone arrived in 3 days. After a quick smart sync, I called my carrier to setup my eSIM and I was done!

If you have a straightforward first-time lost or stolen claim, Asurion can't be beat! Their whole process is about six easy questions and suddenly, it's the submit button! Replacements are delivered super fast! This isn't my first go round with Asurion. My Samsung Galaxy S23 Ultra was stolen and sadly, the replacement they sent had a problem, and they had to send another. Be wary of "expert setup". Their guy knew some shortcuts and workarounds, but a slower, more conventional setup would have been preferrable. But their people treat you great and their process is very streamlined.

Great service, easy to file a claim in the app. Found a place near my house, took my phone and had it ready in the hour. Fixed my screen, gave me a free screen saver and camera lens covers, without asking. Also got a free speaker cleaning. They were awesome.

I had a great experience filing my claim. The process was simple, quick, and very user-friendly. Everything was easy to understand, and I appreciated how smoothly the steps were laid out. It took very little time, and I felt supported throughout. Overall, a very efficient and stress-free claims process.

I was so sad to have had my camera screen cracked and anxious about having to make a claim. We pay for the "just in case" but, usually using insurance plans is just as much of a headache as using a broken item. Luckily, this process was pain free and really helped put me at ease. The system was super easy to follow and I was able to make my claim quickly and without issue. My new phone is on its way and I feel like I can get back to usual more quickly! Very grateful I had this plan.

This service protection plan is a must have. I’ve purchased a few of them to-date and redeemed at least three because of various product failures. This is the best protection plan money can buy. It offers a hassle free full refund and return service with little or no questions asked. Highly recommended.

The claims process for my son's football equipment was smooth and easy!! A resolution was found quickly and far better than I expected! Once I sent the requested photos, I was quickly sent a gift card to replace his items. I was skeptical when offered the insurance but after this experience, I will continue to always protect my kids expensive equipment items.

I have tried several times to complete this claim unsuccessfully. This agent was able to complete my request very efficiently. He answered all of the questions that I had. And was very knowledgeable of product information. The agent with patient and understand that I’m not tech savvy.

I have paid $25 a month for the past 2 years for the household electronics protection plan. I filed a claim today which was denied because I did not report the issue within 6 months. This requirement serves no purpose other than to allow for claims denial. Proceed with this company as you would a common thief.

I strongly recommend getting Asurion Insurance for all electronics products that you buy, you never know when something is going to fail and this insurance is always reliable and easy to file claims. I bought my vacuum approx. around 6 months ago, it was working amazing till one day it just started smelling like something burnt and suddenly it stopped working, so I went to Asurion Insurance through Amazon app and started to follow instructions filling up a claim, it was so easy, you only fill up a couple questions and they give you back a refund for the full price In less than 5 minutes.

I was dreading the process when I had to make a claim. However, within 15 minutes I logged in, filed my claim and had funds issued without any issue. This was by far the fastest and easiest claim I have ever had to do. Extremely happy I purchased this protection plan.

This is a great service to have. Easy to complete online forms are straight to the point. Please invest in this service. As a homeowner you will need to replace things and at times and sometimes at the most inconvenient time. This absolute worked out for me.

Was very helpful. I had issues making a claim with Verizon for the home device protection for my tablet controller radios and I had other devices and was not very happy with the claims being denied back to back. I called and had somebody over the phone to walk me through the process of making a claim the right way and was able to continue to get my devices protected.

I have used Asurion on several claims. A great hassle free company. Highly recommend this for any product you buy. I have used Asurion on several products bought through Amazon and never had to use a lot of them but when I did it was a hassle free claim.

This Asurion employee was very informative and helpful. Patient with me as well. Stayed to make sure I was back in to find my iPhone. The employee made it early and called me with plenty of time to get back home since I had expected him to come later. I would recommend this service with Verizon.

It is quick, efficient and effortless. I’m extremely happy. They are very easy to login. To file your claim. And they make it easy to get live tech support. I had this insurance for about a year. I haven’t had to use it until recently for two items. The first item was reimbursed within 24 hours. The second item is a larger item and it will take a little bit longer, but it looks like I will be reimbursed for that one as well very soon.

My product stopped working. Better bar stopped and no suction and company giving full refund. Without any problems or long inquiries. Would highly recommend taking this insurance for peace of mind, should something happen to your expensive product.

I was very pleased with getting my washing machine fixed. OCL came out to diagnose the issue and was able to figure out how to solve the problem. My washer needed a new motor and actuator so I had to wait for the parts to come in. OCL was not able to come the day when the parts were available. Michael came out, and thanks to OCL's diagnosis, he was able to replace the motor and actuator in a very short period of time. I'm glad I had the warranty.

Asurion went above and beyond my expectations. They gave me a full refund for the damages. Great insurance program and worth every penny. If you're debating on buying insurance, don't. It's worth the monthly premiums. You cannot ask for a better product or service.

Hadn't used my home warranty before but it was smooth and they kept it simple. I hesitated at first to even try thinking it was going to be a hassle, but the information they required was sensible and I understand it is required. I would have asked the same questions and proof. Overall, I would recommend to anyone.

I had a great and seamless experience with Asurion. I highly recommend them for all of your mobile and home electronics. My Vizio tv went out after a few years. It’s my first claim for a home electronic. It would have cost me more to have repaired or replaced on my own. The process was easy and I am happy with the replacement.

Asurion is a total scam, their claim process is horrible and outdated, they will deny you for any mistake or mistype on your form, will email you once then deny and say they could not reach you, even though you got 1 email from them. And if you don't respond right away they automatically will deny, and then when you contact them about it they tell you something totally different on why they denied you in the 1st place. Please do not waste money on their protection plans.

Great customer service with Asurion. Fast, easy and great communication from beginning to end. Shipping was provided from Asurion. I purchased the monthly plan and it is in my opinion the best plan those who's make many electronic purchases on Amazon.

The TV would not turn on and would turn off if it ever turned back on. I have tried multiple resets and unplugged everything to reset the TV. Paying for this service was worth it when the BeTV comes on Friday. This house has so many devices the service is worth the money.

This was the best experience I’ve ever had filling a claim. The process was quick, easy and painless. They had a great variety for us to choose from as a replacement for our television. I would recommend them to my friends, family and everyone I ever speak with when it comes to coverage for their electronics.

The tech person was very helpful. She arrived on time and efficiently, ready to work on my phone. She was done in about 30 minutes and my phone looks brand new again! I would absolutely recommend Asurion again for mobile insurance services and hopefully I will not need to, but if I have to, I will definitely use them again.

When I was asked for feedback for my claim with Asurion, I wrote, "Do not mess with perfection!" I say this because both my online and in-person interactions with the claim process was super easy and hassle-free. My replacement for my iPhone 14 ProMax came the next day as promised and I was well on my way to enjoying and using my new phone. The return process was equally super easy to navigate. I've always purchased insurance whenever I upgraded to the newer model iPhone for my own peace of mind.

Happy with website. And how easy it was to use. I have been a US Cellular customer for about 20 years now. The insurance has helped me and my wife two or three times with repair and replacing our phones within twenty-four hours which is a big deal when it comes to having a phone. Thank you

The agent was Quick efficient and courteous. I will continue to be a customer. I received my phone the next day as promised. The new phone is great. Easy contact to start the process Of replacing my phone. Thank you for making the process easy and quick.

Asurion truly has the best customer service team ever! I bought a tablet for my son on Amazon along with a protection plan. When the device stopped working about 21 months later, Asurion handled everything swiftly and professionally. They listened, guided me through each step, and processed my refund so I could purchase a replacement without any hassle. Their team was thoughtful, organized, and clear in every explanation. They resolved my issue with ease and absolutely exceeded my expectations. Highly recommended!

This TV is 3-D capable. It’s been a very good Sony Bravo TV for us. I bought it through the military. I forgot that I had the policy on my phone plan to get the TV fixed or I would’ve done it sooner. Verizon reminded me that I had to or I have this on my policy to get things like this TV and computers and phones and things like that and tablets fixed on this that I have.

We’ve been paying on this plan at Verizon for about 3 years and kept forgetting we had it. This time when an iPad and a 65” TV went out we used the plan. Incredibly easy to file the claim, on the weekend, then get a replacement offer for both items within 2-3 days, even with having to drop off the bad iPad yesterday the UPS Store, we did pay a $99 deductible for each which we found quite fair for the age of both items and the replacements offered, WITH free shipping! Great experience with no hassle.

I don't usually write reviews, but this one is necessary for anyone who have been wondering if it's worth buying insurance. Paying pennies on the dollar, it's worth every penny. Items aren't made like they used to be and this level the odds. The claim department is fast and easy to understand.

The work was done accurately and in a professional manner. The repair person was also courteous and he explained everything he was going to do, and if it didn’t work after replacing several parts, he would simply say “All has been done but it still doesn’t work we will pay you the amount for the TV." With that amount I was able to purchase another TV.

The claims process has been like pulling teeth. I agreed to purchase the subscription so when something happened. I didn't have to go through this hassle? I have sent everything that they requested pictures of the item. Pictures of the receipt. And still got disapproved I will not have bought the insurance. If I knew I was going to go through this, I just want my phone fixed rightfully so.

This insurance program is so helpful for my little family. My oldest daughter has Down Syndrome. She does so good with her phone, accidents happen. She gets so upset when she breaks her phone or it stops working, She is always so happy when she gets her new phone and she will be so careful with it. It is the cutest thing! We have been using this service for 15 years!

I am extremely disappointed with Asurion. They have been absolutely no help in getting our phone repaired or replaced. Every time I contact them, the call either gets disconnected or I’m told a replacement phone is on the way—yet we never receive anything. The tracking information is useless and never updates, and when I ask for answers, they act like there’s nothing they can do. It’s incredibly frustrating, especially because AT&T hypes up this insurance as if it’s reliable. My experience has been the complete opposite. I’ve wasted time, energy, and patience trying to get a simple issue resolved. I would not recommend Asurion to anyone.

I've been trying for 2 weeks to get a I phone 16 replaced. 50-70 phone calls, 15-20 hours on the phone, submitted documents 3 and still haven't gotten any accomplished. Terrible dealing with them in getting something done.

Asurion is a fantastic service! It will allow you to repair or replace any electronics in your home at a fraction of the cost of buying a new device. It has saved my family $1,000’s. I would recommend every household carry this coverage. Accidents and electronic failures are inevitable, this coverage offers peace of mind.

In the past 3 months I have returned products via Asurion twice. Both times have been easy and hassle-free. I was refunded the full amount paid, and the customer service reps were professional, knowledgeable, and friendly. I would definitely recommend Asurion protection.

I had a cell phone with a damaged glass. The phone still worked appropriately, but I finally had the time on my hands to attend to it. I looked into it, I found that about thirty minutes away was the store that could do it. The technician's name is Edelle, and she is quite skilled. About an hour later my phone was fixed and cleaned. I am very satisfied with their work.

The Asurion process is very organized but the software was challenging....(we're in our 70's). Female agent worked us through it and we finally finished but the photo downloading was quite time-consuming. Our Bose speaker couldn't hold a charge anymore and we couldn't find any way to get a new battery. Asurion is a great company but their forms/software/downloading photos took over an hour. We believe that Asurion is an excellent home appliance/electronics insurance company.

Cravinbuckets207 psn. Investing in Asurion is the investment that I’ve made since in a long time! I’m looking forward to doing business and spreading the word about the service that you all provide. I’m a happy customer. Thank you Asurion for the opportunity to receive service from you all!

This repair process was amazing. I started the repair process a couple of months ago, the company sent me the box I needed to ship back the laptop to them right away. Unfortunately, I got super busy and totally forgot about sending that laptop back to them until just recently, a couple of months later. They received the package, the label that had sent was still good, and started the repair right away. They had determined that it was beyond repair, and promptly sent me a refund for my purchase very quickly. I was able to use that refund to get a replacement! The process was super great, the interface to log the problem was super!

Wish I could give no stars. Absolutely terrible service. Had an appointment with them, didn't show up, apparently was a no call, no show. Yet no one got in contact with me to let me know. Then when I call, tells me I have to wait 4 days for another appointment cause no one has the parts near me. Or I pay 100 dollars for a replacement because of their mistakes. Absolutely unprofessional. Wouldn't recommend, and after all that still tried to sell us more insurance

The claim process was easy and fast. My television started to emit a loud high pitched noise that made it hard to watch. Even while only using sound bar it was still present. I made a claim online and when I had an email issue I called the customer service and fixed the issue. I added all the photos and the response was lightning fast.

It was quick, easy and got phone next day. Amazing customer service. Was great and so understanding. It did not take long at all from start to finish. I will always take the phone insurance. It is well worth it. I would have had to pay three times the price without the Asurion insurance so thank you for all your help and quick attention to this lost phone made it easy.

I bought a cordless weed wacker a year and a half ago. This past weekend, the telescoping head fell off and couldn't be reattached. I contacted Asurion and they credited my account. Total time spent from starting the claim to getting the credit was less than 30 minutes.

My phone screen was cracked, making it unable to swipe and capture a screenshot. UBreakIFix Manager Juan in Garland, TX was extremely knowledgeable and fixed my phone screen and made my phone look brand new! Thanks also to Asurion for covering the cost of repair 100%!

Very Happy with Asurion Insurance. Peace of mind dealing with them. I do buy insurance on all the items I buy from Amazon. Most of the products are fine, with some exceptions. In the past, I used to buy expensive items, and it is very sad when they don't last for long. Now I use Asurion for protection of the expensive items I buy a protection, at least to cover some times to make my investment worth it.

Service was quick and effortless. We saved tons of money going through this route. The customer service was great, no hassle and they had my son’s phone fixed in less than 24 hrs. My son’s phone had fallen out of his pocket and his phone screen cracked pretty badly. After his phone got repaired it looked brand new like you couldn’t tell any damage had occurred at all.

Excellent Protection Plan! I’m very happy with the protection plan — it gives me real peace of mind. The coverage is clear, the claim process is quick and easy, and customer service is always professional and helpful. Everything worked exactly as promised. I highly recommend this plan to anyone who wants reliable protection and hassle-free support!

The best protection out there that actually keeps their word and takes care of you. From the beginning to the end the process was seemingly easy and not at all stressful and they have made me whole by fulfilling their promise and I will always do business with them.

In general I am very satisfied with my purchase of Asurion Insurance for my purchases, they never let me down. Always respond and fix my items or replace them, when it is not possible repair or replace Asurion gave me my money back. I have been Asurion customer for 10 years.

Asurion is a great partner to have when your equipment fails. The cost of the service is well worth it! If something goes awry, you don’t have to worry, just login and submit your claim for speedy and competent assistance. The operators that I have worked with are very knowledgeable and compassionate. They are always willing to help.

Dealing with Asurion was easy. I filed a claim about my studio equipment that drove down and they helped me to get reimbursed. I paid also. Not much but I think it was worth it. Thanks to AT&T representative that told me about the insurance for an extra twenty-five a month that I could get help I haven't found elsewhere. So I'm sticking with AT&T. The best service I've had. Appreciate everything that everyone has done at AT&T and Asurion.

I had 2 items to return and was shocked when the person on the phone said she could help me with both. Oftentimes, you have to file 2 claims. The process was short and sweet. Since I am technically challenged, I dreaded having to do this. The representative issued me 2 return labels and true to her word, We sent the items back and had a refund back in no time at all. Thank you!!!

Highly Recommended! I've used Asurion several times over the years from getting my phone screen repaired to having my headset replaced, and maybe a few other times too. Every single time, their service has been quick, easy, and incredibly helpful. They really take the stress out of dealing with broken tech. I highly recommend Asurion, especially if you're a bit clumsy, have kids, or work in a field where your gear takes a beating. They've always come through for me! I rarely leave a review unless I am really upset or really happy with the product, and I can say, I am extremely happy. It is definitely worth the money.

The review process was pretty easy. I submitted the review online but did need a little phone assistance as the webpage didn't indicate that I needed to submit my ID and a selfie--probably due to user error. The customer service representative on the phone was very helpful with this. Then I selected my replacement phone and it came the next day! The phone was an upgrade over the lost phone. Prior to speaking with the rep, I had chosen a phone in the online process only to receive an email that the phone was backordered. So it's helpful to talk to a rep to make sure you can get your phone as soon as possible.

Filing a claim for a cracked screen couldn't have been easier. I logged in and filed the claim and had a replacement iPad confirmed for delivery the next day with 5 minutes. It was easy and simple to do. Asurion has always been easy to deal with on past claims also.

To whom it may concern: Claim process was clear and concise. The Dicks customer service team were very helpful with explaining the warranty plan - no sweat protection plan. I frequently shop Dicks and would recommend my family, friends and associates.

Quick response to initial report and fast to issue a satisfactory solution to our problem! HIghly recommend! I will always use Asurion whenever possible in the future. You cannot ask for a more honest and fair insurance company--an exception in today's world of corrupt insurance companies--this is an exception to the common perception. Trust asurion. They will take care of you!

This is the most horrible insurance company I have ever dealt with. You pay this money monthly for insurance only to get took all around the world to get the issue covered. This insurance company sucks and I don’t recommend using it.

UPDATED REVIEW ON 11/4/2025: Nothing improved. 3 days later and they deny the claim. They don't like the digital signature. Even though the form says the accept digital signatures, they seem to not like Adobes digital signature. Have start the process over again. I hope there is a special place in the fiery afterlife reserved for these people.