Asurion Reviews
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About Asurion
Asurion, a product protection company, has a 4.7 rating based on 40,281 reviews. Customers value the quick claims process, with many reporting approval within minutes and replacement within a couple of days. Reviewers praise staff members for their help guiding them through warranty claims for electronics and high-value items. However, some reviewers dislike the company’s sales and marketing practices.
Visit www.asurion.com- Offers extensive coverage
- Sends replacement phones quickly
- Low monthly cost
- Replacement is not always identical
- Not available with all mobile providers
Helpful Reviews
What is Asurion?
Asurion is a global tech care company that provides insurance and extended warranty plans for phones, electronics and home appliances. These plans are often offered through major wireless carriers and retailers.
The company also provides live tech support for common issues like device setup, troubleshooting and data recovery. In-person repairs are available at more than 700 uBreakiFix locations nationwide.
What does Asurion cover?
Asurion offers three protection plans, including phone protection, Asurion Home+ and Asurion Appliance+.
| Plan | Coverage | Max payout | Enrollment |
|---|---|---|---|
| Phone | Lost, stolen, broken phones | Varies by carrier | Within 30 days of activation |
| Home+ | TVs, laptops, wearables, etc. | $5,000/year | Any time |
| Appliance+ | Fridge, washer, dryer, etc. | $5,000/year | Appliances under 20 years old |
Asurion phone insurance covers some of the most common issues, including cracked screens, physical damage, mechanical failure, loss and theft.
To enroll in an Asurion phone plan, contact your wireless provider to see if your phone is eligible. You're typically only eligible within the first 30 days of activating or upgrading your phone, and the type of devices that are covered depends on the wireless provider.
Asurion’s Home+ protection plan provides coverage for home’s major electronic devices, including TVs, laptops, tablets, gaming consoles and much more.
This plan covers repairs and replacements for device breakdowns due to normal wear and tear or defective materials, as well as some repairs resulting from accidental damage from handling (ADH). Asurion Home+ Entertainment covers fewer electronics at a lower cost.
Asurion’s Appliance+ plan covers most major appliances, including refrigerators, dishwashers, built-in microwaves, washing machines, dryers and ranges, but does not cover HVAC systems.
How to file a claim with Asurion
Filing a claim with Asurion depends on which of the three plans you have.
Asurion phone insurance claims
To file a claim with Asurion for an issue with your phone, go to the Asurion website and select your wireless carrier and device make/model. Provide a description of what happened, your billing and shipping address, your phone number and a method of payment for the deductible.
After submitting the device claim, you should receive an email with shipping and tracking information for your replacement. You will be notified of the status of your claim and can track the claim online.
Asurion sends out 96% of replacement devices the day after a claim is filed. Asurion usually sends a replacement device with the same make and model, but availability may vary. The company’s representatives may choose an alternative that matches the form and functionality of the lost or damaged device. Your replacement device may be new or refurbished and the color, brand, model and features may differ from your original device.
If you need to cancel a claim, contact Asurion with your claim ID or phone number associated with the device. Most policies allow for a claim to be canceled within a few days.
Note that most carriers limit you to three claims in a 12-month period.
Asurion Home+ claims
You can file a claim with a Home+ plan online. After providing details about the product, the issue and your account information, you’ll receive email updates as the claim is processed.
Asurion Appliance+ claims
To file a claim with an Appliance+ plan, call 855-328-2847. You’ll need to provide your appliance’s serial number. Once your claim is approved, Asurion will schedule an appointment with a local repair technician.
Asurion prices
The Asurion wireless phone protection plan cost starts at $14 per phone per month. The plan cost varies based on the type of device you have and the tier you choose. Asurion offers other services at different price points, including cracked screen repair.
You must pay a deductible before insurance kicks in and pays for a repair or replacement. Our research showed the following deductibles for an iPhone 14 with 256GB of storage:
- Cracked front screen repair: $0
- Back glass repair: $0
- Damage replacement: $99
- Loss and theft replacement: $229
Note that deductibles vary by provider, phone model and location. Regardless, the deductible is typically far less than the retail price of a new phone, which saves you money in the long run.
Asurion Home+ costs $34.99 per month. If you only need to cover home entertainment, the Home+ Entertainment plan costs $14.99 per month. The service fee for a claim depends on the device:
| Covered devices | Service fee |
|---|---|
| TVs | $129 |
| Laptops | $129 |
| Desktops | $129 |
| Tablets | $99 |
| Gaming consoles | $99 |
| Home theater systems | $99 |
| Audio headsets | $79 |
| Streaming devices | $0 |
Asurion Appliance+ costs $34.99 per month. There is a flat service fee of $99 per approved claim.
Asurion FAQ
Does Asurion cover cracked screens?
Yes, Asurion covers cracked screens. Simply file a claim, and once it is confirmed as eligible, you can drop your phone off at an authorized repair dealer, have an expert repair technician come to you or mail your device to Asurion. Cracked phones can typically be repaired in a matter of hours, and authorized service repairs come with a one-year limited repair warranty.
Are Asurion replacement phones refurbished?
Yes, some Asurion replacement phones are refurbished. If you qualify for a replacement phone, it will be either a new phone or a refurbished one.
How do I track my Asurion claim?
You can track your Asurion claim with an easy-to-use tracking feature on the website. You’ll also receive email updates as your claim is processed.
How long does Asurion take to ship?
Asurion ships most replacement phones the day after the claim is finalized.
Where is Asurion located?
Asurion is based in Nashville but has locations across the country. Additionally, Asurion has over 750 uBreakiFix stores across the U.S.
Is Asurion legit?
Yes, Asurion is a legitimate electronics extended warranty company. It partners with major retailers and partners like Verizon and Amazon. Customer feedback is generally positive, noting fast resolution of claims and complaints.
Still have questions?
Is Asurion Protection worth it?
Asurion is worth considering if you frequently lose, damage or break your devices. Phone coverage starts at $14 per month, so even if you only file a claim every few years, you may save money compared to paying out of pocket for a new or refurbished phone.
The same logic applies to Asurion’s Home+ and Appliance+ plans. These offer protection for a wide range of devices and appliances, and filing a claim typically requires only a small deductible or service fee. For many, this tradeoff offers peace of mind against unexpected repair or replacement costs.
Reviews of Asurion are generally positive, especially regarding fast claim approvals and next-day device replacements. However, some customers are disappointed when replacement devices differ in brand, color or condition. If receiving an identical device matters to you, self-insuring with a savings fund may be a better option.
Asurion Reviews
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Reviewed Aug. 13, 2026
This comment is also for the workers in the Tech area and the copier area at the Staples in Athens Alabama. Let me start by saying that I am sixth-three years old, so I have very little knowledge of this modern day computer technology world, so I'm constantly having to meet up with my Children to help me with many things that had to do with my phone, and computer. Once it became too much to keep going back and forth, and or waiting for the right time, I thought to go to Staples.
That's when my complicated Technology life was made easy. I took my question to them and now for the past four + years, I've been taking Every Single problem, and questions to them and just like that, they solve them for me and with me. It doesn't matter what type of printing job, or download job, or computer problems, my Community Outreach Services Event flyers and posters, you name it!! Whatever I have, they come to the rescue. Their personalities, their patience, and their attitudes alone, makes that day more encouraging, motivating, and uplifting. When the hinge on my computer mistaken got broken (by way of my ten years old grandson and my five years great nephew playing on my bed and not paying attention to any of their surroundings) I immediately thought to bring it to Staples.
Once the Tech saw the problem and was sure that he had to send it out, he immediately mentioned that he was going to send it to their go to company "Asurion" soon after completing the claim form, I spoke with the customer service representative from Asurion. When I say the the Very Sweet and Sincere voice that answered the phone and explained their process of handling my claim, I was totally at ease and comfortable with the idea of having to depart from my computer partner. She made the process seem so easy and assuring, that by the time we ended our conversation, I was already 100% completely sure that my computer partner was going to be ok, and not gone forever! What was even more interesting, and Awesome, is the fact that Asurion had already enlightened me over the phone, they also sent me an email and a text message that's also confirming their order of things,
To top everything off, all throughout the entire time that my computer partner was first sent out, they kept me informed of it going out, then receiving it, when they finished the accomplished goal, and when they sent it back to me. I was sooo impressed with your service, from the beginning to the end!!!! I wouldn't trade Asurion or Staples for Any thing or reason.
Please! Trust me when I say, I'm ALWAYS telling my family, and friends, and my brothers and sisters in CHRIST about you every experience that I have received from Staples, and now you "Asurion. Thanks! So Very Much for this Amazing opportunity to give you my feedback. I pray that it's not too long and that you All have a Prosperity, Positivity, Peace and numerous Blessings Always!!! GOD Loves you and so do I! 🙏☺️❤️💯
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Reviewed Aug. 13, 2026
I have many devices on my plan! We wouldn't be able to survive without having Asurion Insurance!!! Although everyone is very careful with their phones, etc., it only takes 2 or 3 seconds for the wrong move or an accident to happen that totally devastates the device and leaves the device holder without any way to communicate with work, school, family & friends...But, with only 5 minutes online or on someone else's phone, I can make & file the claim to Asurion Insurance, and, immediately, after I pay my small deductible, I get my Confirmation and a message that the new phone will be mailed shortly.
Usually, the following day I receive the new phone, and after we make sure we've transferred everything from the broken phone (if possible) over to the new phone, we send the broken one back to Asurion in a Pre-Paid Envelope from Asurion & I'll get a message that it's been received. And, we don't have to worry again about this matter; we're, now, onto a new phone that replaced the broken one, and everything is all back to normal, thanks to Asurion!!!!!
Reviewed July 28, 2026
So far, my experience has been excellent from start to finish. Filing a claim was much easier than I expected, and the entire process was straightforward and well organized. The step-by-step instructions were clear, making it simple to understand what information was needed and what to expect at each stage. I never felt confused or overwhelmed, which made the whole experience much less stressful.
What really stood out to me was how smooth everything went. I didn’t experience the kind of pushback or unnecessary delays that I’ve dealt with with other insurance companies in the past. Instead, the process was efficient, professional, and easy to follow. Every step seemed well planned, and I felt like my claim was being handled with care. The communication throughout the process has also been great. I was kept informed, and any updates were easy to understand. It’s reassuring to know that my claim is moving forward without constant back-and-forth or having to chase someone down for answers.
At this point, I’m simply waiting to receive my product, and based on how everything has gone so far, I’m confident the rest of the process will be just as smooth. It’s refreshing to work with a company that values its customers’ time and makes what could be a stressful situation feel simple and hassle-free. Thank you for providing such a great experience. I truly appreciate how easy you made the entire process, and I would definitely recommend your company to anyone looking for a reliable, professional, and customer-friendly insurance provider. Keep up the excellent work!
Reviewed June 26, 2026
I had an outstanding experience with Verizon Asurion Home from start to finish. The customer service representatives were professional, friendly, and genuinely committed to helping me through the entire process. Before I sent my item in for repair, they took the time to explain each step, answered all of my questions, and made sure I knew exactly what to expect. Their clear communication gave me confidence that my device was in good hands.
It's rare to find customer service that's this consistent from beginning to end. Verizon Asurion Home exceeded my expectations with their professionalism, communication, and genuine care for their customers. I highly recommend their service to anyone looking for reliable device protection and exceptional customer support. Thank you to the entire team for making the experience so smooth and stress-free!
Reviewed May 25, 2026
I think this is definitely worth it overall. Let's just begin with that. So far they have been very fair with me. With every claim, they have gone ahead and approved it. Which I found to be very fair. I did pay for the "Complete protection". Which means any product I purchased on Amazon was & will be covered. So again - Fair. That said, a few times I was put through the "ringer" with requests for images and more images and then the same images were requested again. A bit annoying, but again, at the end they approved it. So I won't ding them for that.
I, unfortunately, simply always reserve my full stars for Exceptional service and they simply have not met that. I will admit, I am a bit of a hard case, but I think giving away 5 or 10 stars so freely cheapens the top stars for those who truly work for it. Which I won't lie, is very rare. But so far, I will say this - it has been worth it. I truly recommend it. When you buy as much garbage as we do for the kids and of course myself, you can't go wrong with insurance. I was adding manually towards the end to almost every order. So when I saw this, it was a no Brainer.
Reviewed Aug. 14, 2026
Easy, nothing to it but to do it; there is very easy context to read and understand, then the simple words.
Reviewed Aug. 14, 2026
Very easy to use, had no issues with this site, and I will recommend to people.
Reviewed Aug. 14, 2026
I had a good experience. It was a very simple, quick process. I was satisfied with the service rendered.
Reviewed Aug. 14, 2026
Easy claims process. Recommend everyone getting Asurion insurance on their products.
Reviewed Aug. 14, 2026
I bought the warranty for a Fender Amp. Luckily, I did because it broke 3 months later. I took it back to the Guitar Center in Alexandria, VA. They called Asurion and explained the situation. Asurion emailed me instructions. I had to send a few pictures. They sent me back a Gift Card for the full price of the Amp. I went back to the store and used the gift card to purchase another one. It was quick and easy. I appreciate the service.
Reviewed Aug. 14, 2026
Once I found out that I had to download the Asurion app it was a breeze. It was really easy. It was quick. You know that was enough options available at the same time it wasn't too much. My frustration came cuz I couldn't find you know what to do once my phone was broken because the screen on my phone was broken. I couldn't use my own phone but and on the my Cricket app there really was it was. I was going in circles but once I got to the Asurion one yeah it was a breeze. I'm really happy it was real quick and I already got the phone on its way.
Reviewed Aug. 14, 2026
I have been very pleased in my experience with Asurion. It is an easy process to file a claim and they have been very quick and responsive to all my needs.
Reviewed Aug. 13, 2026
Very nice associates. Prompt service. Very pleased with service.
Reviewed Aug. 13, 2026
Quick online claims, phone arrives next day. It is worth the monthly insurance fee. $40 deductible is much better than buying a new phone.
Reviewed Aug. 13, 2026
Excellent, friendly, talented people. Everyone I encountered was terrific, even over the phone.
Reviewed Aug. 12, 2026
The whole process of this Asurion warranty claim was super easy and fast. So happy that I selected it on my vacuum cleaner.
Reviewed Aug. 12, 2026
When submitting my claim to Asurion cricket I was greeted with professionalism. The agent took her time listening to my phone issues and started to process my claim. She looked over my claim and realized the brand type phone I have isn't in stock nor at their warehouse. I do have to wait until 08/26/26 to receive a replacement. Overall the agent was very thorough explaining everything. I would recommend them anytime. I'm a satisfied customer.
Reviewed Aug. 12, 2026
I have had service through cricket for several years with Asurion insurance and every time something happened, they always came through for me.
Reviewed Aug. 12, 2026
I know a lot of us hate most customer services! They always want to send us to a AI robot, auto attendent or some other non human action. I will say that Asurion's online method is very simple. I've had to do multiple claim in the last 5 year for our company and each one has gone really smooth and we get our replacement phone within 24hrs! Great Job! BY THE WAY I DON'T WRITE THESE OFTEN ONLY WHEN IT'S REALLY GREAT!!
Reviewed Aug. 12, 2026
Adian was a great help. If everyone works like he does then this place is rocking.
Reviewed Aug. 12, 2026
Asurion is a number one for service. Thank you for the easy way to file a claim for my device.
Reviewed Aug. 12, 2026
My experience was perfect. Shaquille, the repairman requested an earlier time and this was great for me, and when he got here he was friendly and professional, and was finished with my phone repair in about 5 minutes.
Reviewed Aug. 12, 2026
We always get the protection plan with the baseball gear! Has easily paid for itself multiple times! My son goes through the baseball gloves and they are always covered with the protection plan.
Reviewed Aug. 12, 2026
My rep, Lucky, was extremely helpful in processing the claim.
Reviewed Aug. 12, 2026
It was seamless. Got my shipping label within minutes and got my refund within 24 hours! Loved it; it was amazing!
Reviewed Aug. 12, 2026
I've been with Verizon Home Plus Plan for years now, and I'm happy I did. They cover all my smart home devices. I don't worry when they stop working. Thank you, Verizon, for coming up with this plan.
Reviewed Aug. 12, 2026
I filed a claim for my DJI Avata 360 drone. It was a fast and easy process and was handled quickly. I always buy the Asurion insurance for my devices. But this has been my first claim so far. And I will continue to buy asurion insurance.
Reviewed Aug. 12, 2026
When my product malfunctioned, I had purchased Asurion protection initially as I do with many products I buy. This was the first time I needed to use it. Asurion had a straightforward approach to resolving my issue. They quickly approved and issued a refund. Thank you.
Reviewed Aug. 12, 2026
Up to and including delivery excellent. Customer support not good. Six hours wait on call back. I was told 24 hour support available, not true.
Thank you for your feedback. While we’re pleased to hear you were satisfied with the delivery, we're sorry for any delays you experienced with customer support. Your call to us took longer than anticipated. We're reviewing our processes to ensure we provide the best experience for our customers. If you have any questions or concerns, please private message us here. Thank you.
Reviewed Aug. 12, 2026
My claim was easy to submit, the technician was prompt with strong expertise, and my phone looks brand new! Highly recommend!
Reviewed Aug. 11, 2026
Best service ever! Highly recommend this service to anyone who has children with electronics! A Must Have!
Reviewed Aug. 11, 2026
It was so easy to file for a new phone. I mean not every day won't be so great but ty for all you guys do.
Reviewed Aug. 11, 2026
Very easy to file a claim. Was pleasantly surprised when it took only a minute to learn I am eligible for a new phone. Thank you.
Reviewed Aug. 11, 2026
STOP RIGHT HERE. Highly recommend this service. Professional and courteous. My issue was identified and the repair was done in a timely manner.
Reviewed Aug. 11, 2026
It was wonderful. Would recommend this to anyone. Exclamation exclamation.
Reviewed Aug. 11, 2026
Asurion is a great insurance. Had a product for about 4 years, and it finally died. I easily filed a claim, and they reimbursed me quickly. I highly recommend.
Reviewed Aug. 11, 2026
If only Medicare was this simple and easy to understand.
Reviewed Aug. 11, 2026
Ordered a AC compressor from Amazon last year. It worked good up until July and quit. Filed a claim on it with a quick response from Asurion. Thanks guys.
Reviewed Aug. 11, 2026
The process was very easy. Explained the process and the criteria. The representative explained to me step by step how to enter the claim. Rep was very attentive and patient. Polite and caring.
Reviewed Aug. 10, 2026
It was very simple to fill out the form online and my claim was immediately approved and a replacement device sent out.
Asurion Company Information
- Social media:
- Company Name:
- Asurion
- Address:
- 648 Grassmere Park
- City:
- Nashville
- State/Province:
- TN
- Postal Code:
- 37211
- Website:
- www.asurion.com