Asurion Reviews
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About Asurion
Asurion, a product protection company, has a 4.6 rating based on 40,563 reviews. Customers value the quick claims process, with many reporting approval within minutes and replacement within a couple of days. Reviewers praise staff members for their help guiding them through warranty claims for electronics and high-value items. However, some reviewers dislike the company’s sales and marketing practices.
Visit www.asurion.com- Offers extensive coverage
- Sends replacement phones quickly
- Low monthly cost
- Replacement is not always identical
- Not available with all mobile providers
Helpful Reviews
What is Asurion?
Asurion is a global tech care company that provides insurance and extended warranty plans for phones, electronics and home appliances. These plans are often offered through major wireless carriers and retailers.
The company also provides live tech support for common issues like device setup, troubleshooting and data recovery. In-person repairs are available at more than 700 uBreakiFix locations nationwide.
What does Asurion cover?
Asurion offers three protection plans, including phone protection, Asurion Home+ and Asurion Appliance+.
| Plan | Coverage | Max payout | Enrollment |
|---|---|---|---|
| Phone | Lost, stolen, broken phones | Varies by carrier | Within 30 days of activation |
| Home+ | TVs, laptops, wearables, etc. | $5,000/year | Any time |
| Appliance+ | Fridge, washer, dryer, etc. | $5,000/year | Appliances under 20 years old |
Asurion phone insurance covers some of the most common issues, including cracked screens, physical damage, mechanical failure, loss and theft.
To enroll in an Asurion phone plan, contact your wireless provider to see if your phone is eligible. You're typically only eligible within the first 30 days of activating or upgrading your phone, and the type of devices that are covered depends on the wireless provider.
Asurion’s Home+ protection plan provides coverage for home’s major electronic devices, including TVs, laptops, tablets, gaming consoles and much more.
This plan covers repairs and replacements for device breakdowns due to normal wear and tear or defective materials, as well as some repairs resulting from accidental damage from handling (ADH). Asurion Home+ Entertainment covers fewer electronics at a lower cost.
Asurion’s Appliance+ plan covers most major appliances, including refrigerators, dishwashers, built-in microwaves, washing machines, dryers and ranges, but does not cover HVAC systems.
How to file a claim with Asurion
Filing a claim with Asurion depends on which of the three plans you have.
Asurion phone insurance claims
To file a claim with Asurion for an issue with your phone, go to the Asurion website and select your wireless carrier and device make/model. Provide a description of what happened, your billing and shipping address, your phone number and a method of payment for the deductible.
After submitting the device claim, you should receive an email with shipping and tracking information for your replacement. You will be notified of the status of your claim and can track the claim online.
Asurion sends out 96% of replacement devices the day after a claim is filed. Asurion usually sends a replacement device with the same make and model, but availability may vary. The company’s representatives may choose an alternative that matches the form and functionality of the lost or damaged device. Your replacement device may be new or refurbished and the color, brand, model and features may differ from your original device.
If you need to cancel a claim, contact Asurion with your claim ID or phone number associated with the device. Most policies allow for a claim to be canceled within a few days.
Note that most carriers limit you to three claims in a 12-month period.
Asurion Home+ claims
You can file a claim with a Home+ plan online. After providing details about the product, the issue and your account information, you’ll receive email updates as the claim is processed.
Asurion Appliance+ claims
To file a claim with an Appliance+ plan, call 855-328-2847. You’ll need to provide your appliance’s serial number. Once your claim is approved, Asurion will schedule an appointment with a local repair technician.
Asurion prices
The Asurion wireless phone protection plan cost starts at $14 per phone per month. The plan cost varies based on the type of device you have and the tier you choose. Asurion offers other services at different price points, including cracked screen repair.
You must pay a deductible before insurance kicks in and pays for a repair or replacement. Our research showed the following deductibles for an iPhone 14 with 256GB of storage:
- Cracked front screen repair: $0
- Back glass repair: $0
- Damage replacement: $99
- Loss and theft replacement: $229
Note that deductibles vary by provider, phone model and location. Regardless, the deductible is typically far less than the retail price of a new phone, which saves you money in the long run.
Asurion Home+ costs $34.99 per month. If you only need to cover home entertainment, the Home+ Entertainment plan costs $14.99 per month. The service fee for a claim depends on the device:
| Covered devices | Service fee |
|---|---|
| TVs | $129 |
| Laptops | $129 |
| Desktops | $129 |
| Tablets | $99 |
| Gaming consoles | $99 |
| Home theater systems | $99 |
| Audio headsets | $79 |
| Streaming devices | $0 |
Asurion Appliance+ costs $34.99 per month. There is a flat service fee of $99 per approved claim.
Asurion FAQ
Does Asurion cover cracked screens?
Yes, Asurion covers cracked screens. Simply file a claim, and once it is confirmed as eligible, you can drop your phone off at an authorized repair dealer, have an expert repair technician come to you or mail your device to Asurion. Cracked phones can typically be repaired in a matter of hours, and authorized service repairs come with a one-year limited repair warranty.
Are Asurion replacement phones refurbished?
Yes, some Asurion replacement phones are refurbished. If you qualify for a replacement phone, it will be either a new phone or a refurbished one.
How do I track my Asurion claim?
You can track your Asurion claim with an easy-to-use tracking feature on the website. You’ll also receive email updates as your claim is processed.
How long does Asurion take to ship?
Asurion ships most replacement phones the day after the claim is finalized.
Where is Asurion located?
Asurion is based in Nashville but has locations across the country. Additionally, Asurion has over 750 uBreakiFix stores across the U.S.
Is Asurion legit?
Yes, Asurion is a legitimate electronics extended warranty company. It partners with major retailers and partners like Verizon and Amazon. Customer feedback is generally positive, noting fast resolution of claims and complaints.
Still have questions?
Is Asurion Protection worth it?
Asurion is worth considering if you frequently lose, damage or break your devices. Phone coverage starts at $14 per month, so even if you only file a claim every few years, you may save money compared to paying out of pocket for a new or refurbished phone.
The same logic applies to Asurion’s Home+ and Appliance+ plans. These offer protection for a wide range of devices and appliances, and filing a claim typically requires only a small deductible or service fee. For many, this tradeoff offers peace of mind against unexpected repair or replacement costs.
Reviews of Asurion are generally positive, especially regarding fast claim approvals and next-day device replacements. However, some customers are disappointed when replacement devices differ in brand, color or condition. If receiving an identical device matters to you, self-insuring with a savings fund may be a better option.
Asurion Reviews
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- We use intelligent software that helps us maintain the integrity of reviews.
- Our moderators read all reviews to verify quality and helpfulness.
Reviewed Sept. 4, 2026
We had a series of bad storms yesterday and today. I woke up to my beloved panicking, going, "The TV isn't working! The screen is flashing!" I, barely awake, said, "Mike, we have insurance. This is what I pay ~$20 a month for." I, half-awake, pull up my Verizon Protect, which leads directly to Asurion. Groggy, half-asleep, with a slightly panicky man in the background, I was able to file a claim in less than a minute. I was even able to choose between a new tv brought right to us, or enough cash to ensure that we would be able to buy an even better tv. Since shopping for an awesome new tv is a delight, we chose cash. We'll have it within 24 hours, and woo-hoo!! I love Asurion. They've always been my guardian angel, and today they practically blinded me with their halo. They're everything one could want in an insurance company. I've had Asurion for years, and I plan to keep them for years to come.
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Reviewed Sept. 2, 2026
Asurion was very quick to respond to my problem. I had bought a generic brand of Smart watch for myself and it had been working really well. I had an accident, where I had fallen from a deck and slid onto a gravel driveway. The side that I fell on was the side that I wore my watch on. My arm was skinned very deeply from elbow to wrist and my watch was completely smashed and totally ruined. When I moved my arm, the watch fell off and my grand daughter picked it up for me brought it home. When I went to buy a new one over a year later, I saw the extra insurance pop up and it was the same as I had bought before, so I called them and within minutes they had my claim started and approved and I was told that I would be getting a check in the mail for the cost of the watch….how quick is that….thank you Asurion! Now I have my new watch!
Reviewed Aug. 13, 2026
This comment is also for the workers in the Tech area and the copier area at the Staples in Athens Alabama. Let me start by saying that I am sixth-three years old, so I have very little knowledge of this modern day computer technology world, so I'm constantly having to meet up with my Children to help me with many things that had to do with my phone, and computer. Once it became too much to keep going back and forth, and or waiting for the right time, I thought to go to Staples.
That's when my complicated Technology life was made easy. I took my question to them and now for the past four + years, I've been taking Every Single problem, and questions to them and just like that, they solve them for me and with me. It doesn't matter what type of printing job, or download job, or computer problems, my Community Outreach Services Event flyers and posters, you name it!! Whatever I have, they come to the rescue. Their personalities, their patience, and their attitudes alone, makes that day more encouraging, motivating, and uplifting. When the hinge on my computer mistaken got broken (by way of my ten years old grandson and my five years great nephew playing on my bed and not paying attention to any of their surroundings) I immediately thought to bring it to Staples.
Once the Tech saw the problem and was sure that he had to send it out, he immediately mentioned that he was going to send it to their go to company "Asurion" soon after completing the claim form, I spoke with the customer service representative from Asurion. When I say the the Very Sweet and Sincere voice that answered the phone and explained their process of handling my claim, I was totally at ease and comfortable with the idea of having to depart from my computer partner. She made the process seem so easy and assuring, that by the time we ended our conversation, I was already 100% completely sure that my computer partner was going to be ok, and not gone forever! What was even more interesting, and Awesome, is the fact that Asurion had already enlightened me over the phone, they also sent me an email and a text message that's also confirming their order of things,
To top everything off, all throughout the entire time that my computer partner was first sent out, they kept me informed of it going out, then receiving it, when they finished the accomplished goal, and when they sent it back to me. I was sooo impressed with your service, from the beginning to the end!!!! I wouldn't trade Asurion or Staples for Any thing or reason.
Please! Trust me when I say, I'm ALWAYS telling my family, and friends, and my brothers and sisters in CHRIST about you every experience that I have received from Staples, and now you "Asurion. Thanks! So Very Much for this Amazing opportunity to give you my feedback. I pray that it's not too long and that you All have a Prosperity, Positivity, Peace and numerous Blessings Always!!! GOD Loves you and so do I! 🙏☺️❤️💯
Reviewed Aug. 13, 2026
I have many devices on my plan! We wouldn't be able to survive without having Asurion Insurance!!! Although everyone is very careful with their phones, etc., it only takes 2 or 3 seconds for the wrong move or an accident to happen that totally devastates the device and leaves the device holder without any way to communicate with work, school, family & friends...But, with only 5 minutes online or on someone else's phone, I can make & file the claim to Asurion Insurance, and, immediately, after I pay my small deductible, I get my Confirmation and a message that the new phone will be mailed shortly.
Usually, the following day I receive the new phone, and after we make sure we've transferred everything from the broken phone (if possible) over to the new phone, we send the broken one back to Asurion in a Pre-Paid Envelope from Asurion & I'll get a message that it's been received. And, we don't have to worry again about this matter; we're, now, onto a new phone that replaced the broken one, and everything is all back to normal, thanks to Asurion!!!!!
Reviewed July 28, 2026
So far, my experience has been excellent from start to finish. Filing a claim was much easier than I expected, and the entire process was straightforward and well organized. The step-by-step instructions were clear, making it simple to understand what information was needed and what to expect at each stage. I never felt confused or overwhelmed, which made the whole experience much less stressful.
What really stood out to me was how smooth everything went. I didn’t experience the kind of pushback or unnecessary delays that I’ve dealt with with other insurance companies in the past. Instead, the process was efficient, professional, and easy to follow. Every step seemed well planned, and I felt like my claim was being handled with care. The communication throughout the process has also been great. I was kept informed, and any updates were easy to understand. It’s reassuring to know that my claim is moving forward without constant back-and-forth or having to chase someone down for answers.
At this point, I’m simply waiting to receive my product, and based on how everything has gone so far, I’m confident the rest of the process will be just as smooth. It’s refreshing to work with a company that values its customers’ time and makes what could be a stressful situation feel simple and hassle-free. Thank you for providing such a great experience. I truly appreciate how easy you made the entire process, and I would definitely recommend your company to anyone looking for a reliable, professional, and customer-friendly insurance provider. Keep up the excellent work!
Reviewed Sept. 28, 2026
The process was easy and painless; I would definitely recommend AT&T and Asurion to my friends!
Reviewed Sept. 28, 2026
Very pleased with the process and easy to follow. I like that everything was simple and easy to do.
Reviewed Sept. 28, 2026
Very good feedback, never had to do a claim but it was easy.
Reviewed Sept. 28, 2026
I was hesitant to pay a monthly fee but when I lost my phone the process was incredibly easy and fast. I will never doubt paying for the extra device protection again!
Reviewed Sept. 28, 2026
So easy to schedule a repair drop off. Hoping my repair is just as smooth.
Reviewed Sept. 28, 2026
Fast and easy to file claim. With a low deductible. This is an amazing service to have.
Reviewed Sept. 27, 2026
My iPhone was having front camera issues. I think moisture got into it so I submitted my claim for it. Was super easy and quick. Said they would be sending me my replacement the very next day. Would definitely use them again when I need to.
Reviewed Sept. 27, 2026
The gentleman that came to help me tonight was here just on time within half an hour or so. We spent paying attention and helping me diesel things since I knew nothing how to do this.
Reviewed Sept. 27, 2026
I used the tech support portion of the extended warranty. Expected to spend a couple of hours to resolve the issue (as I've had to do several times with the HP support). I was in the chat maybe 10 minutes and the issue was resolved with an e-gift card to purchase a new machine. I'll definitely use the Staples extended warranty (by Asurion) program again!!
Reviewed Sept. 27, 2026
Easy to work through on the website, I found it very easy to submit a claim.
Reviewed Sept. 27, 2026
Very easy filing a claim. Options are fair, and steps are easy to follow.
Reviewed Sept. 27, 2026
This company is hands down the best company to go to for fixing your devices. They make it easy by coming to you for repairs and have multiple options for dropping off devices. The home protect plan is also so worth it. I thought that it was a scam because it was too good to be true! But so far it has came in handy when I needed it!! The co pays are cheap and the device is fixed I've not had one that they were unable to fix. Their techs are all great and have mad skills. Thanks for being the best!!!!
Reviewed Sept. 27, 2026
Quick and easy claim process. Love the security of our home electronics!
Reviewed Sept. 27, 2026
I would recommend get your insurance package because you folks made it super easy to submit and do claims.
Reviewed Sept. 26, 2026
I was very pleased and relieved to know that I could receive a replacement phone as soon as possible for it’s extremely essential for all that I need to get done in my daily routine. Extremely thankful Asurion!
Reviewed Sept. 26, 2026
Well explained. A little knowledge and read follow instructions!
Reviewed Sept. 26, 2026
I needed a new ringer on my washer. Mike came on time, repaired the ringer fast. Mike was very friendly and a pleasure to work with.
Reviewed Sept. 26, 2026
The whole experience was quick and painless. It was easy to go through. And I'm ready to get my phone fixed.
Reviewed Sept. 26, 2026
The app was easy to use and my claim was processed quickly. It took less than five minutes and my replacement phone is being shipped quickly too.
Reviewed Sept. 26, 2026
My extended warranty protection plan purchase was very much worth it!! Have used it twice in 3 years and each time the issue was resolved without having to wait for more parts. The tech on the 2nd visit was very polite, knowledgeable and answered any questions I had.
Reviewed Sept. 26, 2026
Honestly I was expecting a lot more hoops to jump through and I was leery when I purchased this protection plan. But the process was straightforward for the most part. Rapid decision and resolution resulting in full replacement of the item. I am happy with the outcome.
Reviewed Sept. 25, 2026
I have just reported a claim, no repair yet. But the claim process was super easy and user friendly.
Reviewed Sept. 25, 2026
It were very easy to get help with my phone. It's good to have insurance on your phone for a easy fix with ASURION.
Reviewed Sept. 25, 2026
Back in late August 2026 I purchased a Refurbished Chromebook from Amazon less than 2 months heard a noise outside in front of my house. I set Chromebook in floor went to investigate and when I returned my screen was cracked. Well, I thought I have Asurion which cost $ 30.77 after filed a claim not only will they NOT pay my claim on laptop they won't even refund my initial cost of the plan! They say I would have to return it and it seems as though it was LOST in email. I am Handicapped in a wheelchair. They take advantage any way they can. This company in my opinion is a RIPOFF!!!!
Thank you for sharing your experience with us. We sincerely regret the frustration and inconvenience you've faced regarding your claim. It’s concerning to hear about the difficulties you encountered with receiving support, especially given the circumstances you've described. We value your feedback as it helps us identify areas for improvement. Please reach out to our team via private message so we can further investigate your situation and work towards a satisfactory resolution for you. We appreciate your patience and look forward to the opportunity to make things right.
Reviewed Sept. 25, 2026
Very fast and easy, from the call to get the shattered screen fixed to having it repaired and picked up took less than a couple hours. Very impressed!
Reviewed Sept. 24, 2026
Called in. Explained my issue with my son's bat. They handled it professionally and in a timely matter. Once it was returned, I received the refund within about 48 hours which I thought was very fast. The representative. I spoke to was very thorough and courteous.
Reviewed Sept. 24, 2026
I'm so happy to have subscribed to this service. The claim process is amazingly easy and quick. That is a huge compliment since, at my age, using the internet for EVERYTHING can be a challenge.
Reviewed Sept. 24, 2026
Great experience! I submitted my claim application and it was fulfilled within 10 days. Shipping through UPS was a breeze.
Reviewed Sept. 24, 2026
The service is amazing. The app makes the steps very easy to follow. Great help and understanding outcomes.
Reviewed Sept. 24, 2026
Got a response fairly quickly and very understanding in plain language.
Reviewed Sept. 24, 2026
Yes, I will please with my experience with y’all. It was very easy and I’m well satisfied with your service.
Reviewed Sept. 24, 2026
As for my first experience using the Verizon Home Protect, the process was very easy to follow and use. I’m lucky to have this in my plan.
Reviewed Sept. 23, 2026
I panic easily, these people were over and beyond helpful and kind.
Reviewed Sept. 23, 2026
I am so glad I had the protection plan and I will always make sure I have. You were great when it came to helping me and listening.
Reviewed Sept. 23, 2026
What a easy experience. Very straightforward. Definitely would recommend.
Asurion Company Information
- Social media:
- Company Name:
- Asurion
- Address:
- 648 Grassmere Park
- City:
- Nashville
- State/Province:
- TN
- Postal Code:
- 37211
- Website:
- www.asurion.com