Asurion Reviews

I had an outstanding experience with Verizon Asurion Home from start to finish. The customer service representatives were professional, friendly, and genuinely committed to helping me through the entire process. Before I sent my item in for repair, they took the time to explain each step, answered all of my questions, and made sure I knew exactly what to expect. Their clear communication gave me confidence that my device was in good hands.

I was quite shocked to discover this type of insurance was available for a replacement phone screen (especially at such a great price). I mean, insurance that covers even accidental damage, like drops or spills!?! I chose the 3 year plan for my Galaxy Note 20 Ultra display replacement. I'm SO glad I did! It's been about 1 1/2 yrs & I can proudly say, I haven't dropped my phone a single time since replacing the screen!! That's incredible, considering how often I dropped it with the original screen!

I think this is definitely worth it overall. Let's just begin with that. So far they have been very fair with me. With every claim, they have gone ahead and approved it. Which I found to be very fair. I did pay for the "Complete protection". Which means any product I purchased on Amazon was & will be covered. So again - Fair. That said, a few times I was put through the "ringer" with requests for images and more images and then the same images were requested again. A bit annoying, but again, at the end they approved it. So I won't ding them for that.

This is really an extraordinary program that I am so happy I participate in for the last 2 years. I had a $900 30TB drive die, right after the return period ended - and a delicate DJI Osmo pocket 3 get blown over on a tripod in the wind - and both claims were handled as if it were a TV commercial. Easy claims process, extremely gracious friendly customer service, an instantaneous refund on the external drive - I didn't even have to send it in. They tried for one day to fix the camera that blew over - and then immediately told me that they would not be able to fix it and refunded me the money. You get exactly what you pay for with no fuss and no fine print and no gimmicks. Five star program. Highly recommend. Much better than like Best buy total protection which is nonsense and gives you some discount on Geek squad repair costs. This program is everything that that program is not. :)

From start to finish, my entire experience was truly flawless. The process was smooth, straightforward, and stress-free, which made a huge difference for me. I highly recommend Asurion to my friends, family—even strangers I meet—because the level of service I received was outstanding. Their customer service team is second to none: professional, responsive, and genuinely helpful every step of the way. Any questions or concerns I had were handled quickly and with care, which really gave me confidence in the process. What stood out most was how efficient everything was. There were no unnecessary delays, and I felt supported throughout the entire experience. It’s clear that they value their customers and take pride in delivering excellent service. You truly won’t be disappointed. The cost is absolutely worth it for the peace of mind and quality of service you receive. I wouldn’t hesitate to use them again in the future.

Working with Asurion Home Protection has been one of the best decisions I've made. They've saved me time and time again. The representatives are easy to speak to and they act like they truly care about solving my problem. Great experience.

I had a great experience with the team that came out to repair my treadmill. They were professional, friendly, and clearly knew what they were doing. They took the time to diagnose the issue, explain what needed to be fixed, and got everything running properly again. I really appreciated their attention to detail and the care they took while working in my home. It is not always easy finding reliable service, but these guys did a great job from start to finish. I would absolutely recommend them to anyone needing treadmill or fitness equipment repair.

Very helpful claim and trade in for broken phone camera. We were given options on how we could address the broken camera and ended up with a great upgrade. 🤗 I’d say we are very happy with Asurion's service and information given to us.

The web design is ideal for easy guest experience but is needed for data processing and efficiency. Senior management gets my respect for making this doable while not necessarily having one hundred percent of your attention. This is the real world and people do multitask.

Satisfied we service. I have no issues. Just glad I have insurance.. Thanks ASURION and ATT for prompt assistance and help. I have no issues whatsoever and I am waiting on replacement.

My phone had been accidentally run over by a car in my driveway. The gorilla glass protector I had on it was shattered but the regular screen somehow wasn’t. Still, the phone was unresponsive with just a few horizontal lines of light showing on the screen. I thought I was just taking the phone in to confirm that I’d need a new one. The tech evaluated it for about 5 minutes and said to come back in an hour and it should be ready. I couldn’t believe it. This is why you have to have a phone protection plan!

The experience was super easy, smooth and I appreciated the help when my phone was broken. I was able to use Asurion to help me. It is my Business Phone and I run a small nonprofit that needs the phone 24 seven. Very thankful for the service..

Asurion is terrible! I have filed a claim three times and have been told they have tried to contact me several times and didn’t get a response so they denied my claim. I have responded to every email and have called to no avail. It is simply ridiculous! I cannot believe a company could be so stupid! I will never buy their plan again!

I have the worst experience of my life Tractor supply purchase & this Plan, I paid $88099 + Tax just to waste a lots of time for the arguments with Asurion agent got nothing useful to resolves issue.

AT&T has always had my back. I experienced phone damage during my vacation and the agents were understanding and very straightforward with my options. Waiting on my phone, and very happy that the solution was quick. AT&T is my preferred service for me and my beloved family. Thanks for keeping us connected wherever we go. Thank you.

I received technical support on June 26, 2026 from Jenelle, and I want to express my sincere appreciation for the outstanding service she provided. She was incredibly personable, knowledgeable, and thorough throughout the entire process. Her caring approach and professionalism made the experience smooth and reassuring. Jennelle not only diagnosed the issues with my very old laptop, but she also offered practical recommendations for a temporary fix. In addition, she provided helpful guidance on how to extend the life cycle of my other devices. Her expertise and attention to detail were truly exceptional. Thank you, Jennelle, for your excellent support and for going above and beyond. Your service was outstanding.

It was pretty easy and quick to do. It would suck if I couldn’t see certain information I had to provide but other than that also they haven’t really shown me or provided me an address to send my broken phone.

I would definitely recommend Asurion! The Customer service was extremely exceptional from the beginning. They stayed in touch to make sure all the updates were given about my appointments. They called ahead of time to let me know they were on their way and the installer was very knowledgeable, extremely professional and nice. He took the extra time to make sure I understood how to work everything. I have already recommended them to a few of my family members.

Excellent service, the representative was very quick. Got my TV authorized for replacement. It took less than a half an hour and I picked out my new TV. My new TV is even nicer than my old TV, and it’ll be here within a week. I’ve already picked it out, and it’s on its way.

My experience with the Asurion staff from the initial phone call to the in-house Technician to filing a claim was easy. The staff were very kind and supportive and explained the procedure. I highly recommend Asurion.

The back of my phone was shattered. I thought I needed a full replacement, but after filing a claim with Asurion, I was able to have my phone repaired at my residence at no cost. I am very happy with my experience at Asurion. I do highly recommend. If you need protection for your device get assurance and you will be as satisfied as I am.

Thank you so much for making everything understandable and fast. Couldn't have asked for better service. Very much appreciate how you guys have things set up. Not confusing at all like most other businesses.

Expectation were extremely met. Was able to complete my claim hassle free. The representative handling my claim was awesome. Explain what needed to be explained. Any question I had or concern was answered with no room for questioning. Asurion you guys are awesome. Keep up the good work and continue to make clients happy like I am today. Thank you.

I highly recommend Asurion insurance. My TV screen went black with no warning from one day to the other. I spent that Monday troubleshooting and on Tuesday filed a claim. By Wednesday I had a replacement TV resolution and all I had to pay was a $99.00 + tax service fee. Which I gladly paid for the streamlined process and expedited service.

I thought this was a scam. I was wrong; they were very helpful with filing the claim, and it was very easy to navigate online to submit everything. I am very satisfied with the services. I would 10 out of 10.

The entire experience, from scheduling through completion, was efficient. The The appointment was scheduled for the following day, and the service was completed in less than an hour, in our driveway, at zero out of pocket cost, incorporating factory OEM parts.

I am extremely disappointed with this situation. The TV is broken, and I honestly do not understand the purpose of purchasing insurance or additional coverage if it does not provide support when something actually happens. I paid extra for this protection because I believed it would give me peace of mind if there was ever an issue. Instead, I am left with a broken TV and no resolution, which is extremely frustrating. After this experience, I will never purchase additional coverage in the future because it does not feel like it provides the protection customers are led to expect. I would appreciate this being reviewed further and hope there is a way to make this right.

The product was not fixed right the first time, and I had to send it back multiple times and now I am waiting for it to be replaced by the manufacturer. I don't know what else to say about this except that I am not happy about the service I got.

Was very fast and reliable service. I would use the system again. They helped me through the issue without fail and now I am back to gaming with a smile...I would recommend anyone to get this product and rest easier knowing your products are safe.

Having toddlers is can be challenge, especially when your device is damage. It's happened to me and having Asurion has been the most beneficial. Rapid assistance and great customer care. Very minimal needed from me to replace/repair my device. The deductible was reasonable as well.

I am very pleased with how things was handled. I would definitely recommend to others how things get taking care of. I will pass the word around if they need phone repairs, phone replacements, upgrades. This is who they should deal with. Keep doing what you are doing.

Very satisfied with this claim. It was easy and simple. I love it that it says it will be here in 3 days. This is so much better than sitting on the phone for hours and hours and not being able to understand the representative.

Was super easy. Got it done really fast. Would totally recommend others to use. I love it. I think it’s really great. ❤️❤️❤️❤️

Very quick response from Asurion to begin the report process for my iPad. I have fought with this volume problem for a while but I feel like it can be fixed now. I should have reported the problem to Apple a long time ago.

The technician that fixed my phone was great. Good customer service and just a great guy overall….

I had a computer fixed last December and they did a great job. The price was also great! The Employees were very courteous and helpful. They will inform you at the meeting what might be wrong with your electronic device. They will tell every detail at front, no surprise. The Technicians are very professional and straightforward with their advice.

I was thoroughly impressed with how easy it was to file my claim. Asurion did an excellent job. The claim process was easy to follow. I would recommend Asurion to anyone that needs to insure their electronic device.

I am so happy that I got the Asurion warranty with my Dolphin Nautilus CC Plus Robotic pool cleaner. It’s almost 3 years old and it just stopped working. I contacted Asurion and within 5 minutes, they solved my issue. If you plan on spending a lot of money on an item, do yourself a favor and make sure you get the Asurion Warranty for the highest number of years that you can. I would have been really upset with this pool cleaner breaking down in 3 years, after paying about $900 for it. That does not include the stand that I also had to purchase for it. Protect your purchases!

My phone was stolen, I filed a claim, and the process was very simple and easy. Process was completed in less than 10 minutes!! No need to speak with anyone in customer service as all questions needed to be asked was covered in the system. So glad I had this insurance coverage!

Amazing service. Timely and responsive. Communication was great before he arrived and during the process. I recommend using them if you need service on one of your devices. I have the warranty from Verizon and it served me to have it.