Asurion Reviews

This is really an extraordinary program that I am so happy I participate in for the last 2 years. I had a $900 30TB drive die, right after the return period ended - and a delicate DJI Osmo pocket 3 get blown over on a tripod in the wind - and both claims were handled as if it were a TV commercial. Easy claims process, extremely gracious friendly customer service, an instantaneous refund on the external drive - I didn't even have to send it in. They tried for one day to fix the camera that blew over - and then immediately told me that they would not be able to fix it and refunded me the money. You get exactly what you pay for with no fuss and no fine print and no gimmicks. Five star program. Highly recommend. Much better than like Best buy total protection which is nonsense and gives you some discount on Geek squad repair costs. This program is everything that that program is not. :)

From start to finish, my entire experience was truly flawless. The process was smooth, straightforward, and stress-free, which made a huge difference for me. I highly recommend Asurion to my friends, family—even strangers I meet—because the level of service I received was outstanding. Their customer service team is second to none: professional, responsive, and genuinely helpful every step of the way. Any questions or concerns I had were handled quickly and with care, which really gave me confidence in the process. What stood out most was how efficient everything was. There were no unnecessary delays, and I felt supported throughout the entire experience. It’s clear that they value their customers and take pride in delivering excellent service. You truly won’t be disappointed. The cost is absolutely worth it for the peace of mind and quality of service you receive. I wouldn’t hesitate to use them again in the future.

Let’s be honest, breaking your phone is usually the kind of disaster that completely ruins your entire week. But filing my insurance claim through Asurion actually turned a total nightmare into a complete breeze! I was completely dreading the whole frustrating ordeal of dealing with automated menus and confusing paperwork, but their online system was incredibly simple. I had my entire claim submitted and approved in practically no time flat. The absolute best part of the whole experience? I didn't have to empty my wallet on the spot! There was absolutely zero money required upfront to get the ball rolling. Instead of stressing about coming up with the cash right then and there, Asurion just seamlessly billed the deductible directly to my upcoming monthly phone statement. It was such a massive financial relief to get everything sorted without the immediate sting to my bank account.

I ordered golf clubs. While using one of the golf clubs, the head of the club came off! It was scary because the head went zipping through the air and landed out in the distance. I contacted Wilson and explained what happened. The rep said to send pics, so I did. I told the rep that I was no longer comfortable swinging the other golf clubs. Wilson's response was "If he is concerned about the rest of the set, we are more than happy to inspect the other clubs alongside the 7-iron. If you would like to proceed with the replacement of the 7-iron and an inspection of the remaining clubs, please send us a photo of the complete set." So they wanted to inspect the rest of the golf clubs by photo.

There were two associates of Asurion. The name of one of them is May. She was excellent in explaining the process provides in meeting customer needs. May shared information with clarity and guided me through the process as I provided information on my pc. She directed me what I needed to do in order to receive reimbursement. With great patience she led me from step to step toward resolution. She is an associate that hopefully is valued by Asurion. A second associate was likewise in helping me on another day as I connected the new hp printer to my pc. With excellent guidance he led me through many steps in correcting an error I had made. His knowledge and confidence in his directions to me excellent. I regret I never asked for his name. Both associates gave me a sense of being a valued customer. It was easy to trust them. Hopefully he valued associate by Asurion.

Been with Asurion for over 30 years. First time I lost a phone and they charged me 225$ for an old phone. This is not OK. I pay every month for insurance and this is what I have to pay for a phone replacement. Shame on them.

As a parent of two, I don’t usually believe in extended warranties—but this service is the exception. I’ve never regretted a single payment. What could have been a disaster became a minor inconvenience, and filing a claim takes just minutes. Within a week, everything was back to normal.

I am very satisfied with the customer service and support! They did not ask me a lot of questions about why I submitted my claim. They did not put me through a bunch troubleshooting procedures which can be frustrating!!! They made it very simple for me, which I greatly appreciate.

Turning in claim was easier than most business. Have 3 phones in my account. Mike ** was especially helpful. (Maryville location). I always recommend my representative to anyone needing service.

My TV crew working on me and it was very very easy to file a new claim. They let me pick out a new TV out of five options that were way better than the one I had I feel and I'm very pleased with how easy this was.