Asurion

I went to AT&T today due to my phone being dropped by another person completely shattering the screen and causing my phone to be unusable. I was so upset and not sure if anything could be done to fix it. So I went to att and as soon as I walked into the store I was greeted by a employee with a smile and he quickly took my phone to the tech to see about fixing it.

Generally going through insurance on any product is always a hassle and aggravating! With Asurion it was very simple, and easy to navigate! I cracked my screen on my Galaxy phone, and I was able to do a claim via the internet. It only took me 5 minutes to complete! It even gave me an option to have them come to my location to fix the phone screen, although I went to the go to location option. They gave me a list of locations near me that was able to make the fix, so I gave them a call.

My phone, a Samsung Galaxy Z Fold 3, developed a problem where the factory-installed screen protector delaminated where it folds. This started after perhaps 6 months of use, and got progressively worse until I requested it be repaired under Warranty. Samsung won't cover this issue (which is documented in the Internet by hundreds if not thousands of users). As it stood, Samsung wanted about $370 to fix it even though it was less than a year old and had never been dropped on a hard surface (IE: only a few times on carpeting from a chair's arm) and ALWAYS we in a fully protective case that even covers the hinge.

The customer support for me was excellent and I would highly recommend Asurion to anyone. When the phone was stolen, I was not sure what the response would be for a request of a replacement phone, I thought I might meet resistance or need to provide some kind of proof that my replacement phone was a legitimate need. I did not have any pushback at all or questioning beyond what would be normal in establishing my identity and the device. They sent my replacement immediately and I received it in 2 days. I was very surprised since they were not business days since I reported the stolen phone on a Saturday. Needless to say, it was excellent service and I felt like a valued customer and they were patient with my questions and it was a painless process with very fast service! I know that the cost of insurance is well worth the price since it is a protection from unexpected events that could be very costly to get a replacement.

I was at uBreakiFix for a different issue all together and I happen to stand there at the counter waiting for me to be waited on. A lady came in with a laptop and she says I have the Home Plus insurance and I asked, "What is that?" She says, "It’s great to have." She said, "Everything in your household is covered in one monthly fee." I was so surprised that everything is covered in my house and they said, "Yes. That is electronic after your waiting period of 31 days of file could be claimed."

Service excellent, After the technician left, we noticed that he had scratched the kitchen surface, a scratch of an inch and a half and penetrating, he had put the microwave on top, I put a large towel so that nothing would happen, but moving the micro the towel also moved.

Dishwasher fixed. Took a long time because parts weren't on shelf with an electronic cascade of failure tracing. But my appliance was fixed. Six weeks was a long time to wait. I read and supply chain breakdown is obviously a thing.

Asurion has proven to be a good investment for our household. We had no problem with technicians. Parts delivery was a problem and caused a wait time, but it was manageable. I felt satisfied that we have a working and supportive company.

Asurion as an appliance repair company is great. The repairman did everything he could to fix my Samsung refrigerator that was deemed unrepairable. The only thing that I personally would like to have seen, would be quicker response times.

Very simple process, matured process and no pain claims. I had a bad experience with the manufacturer itself. But Asurion made it up for it very well. The tools that they let you use for the claim process is immaculate too. Over all, it was damn worth the money that I paid for insuring the product. The premiums are reasonably priced as well.