I have had Asurion as a part of my AT&T plan for as long as I have had AT&T - 10? 11? 12 years? I have had up to five lines on the account and have had to use this insurance policy multiple times. Honestly, it has to be over a dozen claims. I have always been satisfied with their service and professionalism. I recall once, I was vacationing in a different state when my phone broke. Asurion, by policy, claimed they needed to send the new device to the address on the account. A manager at an AT&T store in that area helped intervene with verifying my identity and Asurion felt comfortable processing my claim and mailed my replacement device to my hotel. That was the Asurion I loved.
The year I upgraded to the Apple iPhone 5c, AT&T promoted their multiple device insurance, which would cover all four phones and laptops! I was overwhelmed by the unexpected added value and immediate savings. As a matter of a fact, I had just filed a claim in Sept. for my dad's phone, because no one was able to hear him. His phone was less than a year old. He went from an LG 4 to the Galaxy S7 Active as the replacement offered. I was totally impressed. Yesterday, I activated a new line on my AT&T account with an old phone. My salesperson told me the new service was still covered under my current insurance plan. Whoa! Really? You don't beat that kind of customer service and satisfaction. I was over the moon!
Then, my balloon was popped. While my son was researching a company more thoroughly for his second interview, he asked if he could use my laptop. His simple little Samsung Chrome Book (which his grandparents bought for him four years ago) was not staying connected to the internet. And then the mousepad on the keyboard was not recognizing touch. His laptop is flawless. No scratches nor dents. No stickers. I was against him having a laptop and when he was presented with this as a present, I warned him I would not replace it. However, for an 18 year old to have taken such good care of it all this time... So I suggested he call Asurion about placing a claim. Fifteen minutes later he informs me he needs to go online to place the claim, take pictures of the serial number, provide a copy of the store receipt of proof of purchase, and wait for their response. I'm like WHAT??
So I call 611. The first person I spoke with, Elizabeth, possibly an AT&T tech, said that was absurd (Yeah, my thought too! ), gave me a claim number, and said a pre-paid return label was being sent out to me and after they receive the laptop, it would take 3-5 business days to diagnose and provide my options. But then I was transferred to Jade, at Asurion, who wanted for us to go online, print and sign an affidavit form include a current copy of a recent bill with proof of the insurance, serial number of the laptop and to take pictures of the product. So I asked, "If I was an 82 year old woman on my granddaughter's plan, living in an assisted living home in another area, who uses a netbook to keep up with pictures on Facebook, would I still be expected to comply with this?"
Because not all devices are printer compatible or easily accessible. AT&T personal accounts can increase up to 10 or more users or numbers - so not all users would necessarily be privy to bill or bill information (accounts can have password protection for access to changes). Uploading pics to a website... Senior citizens have special phones; many are for emergency use or basic non-camera. Some people are just not tech savvy. This process discriminates on sooo many levels. Jade didn't understand so she transferred me to Maria, her supervisor. The only thing Maria could parrot was it was to prevent fraud.
Now I don't understand. "You're processing my claim, because you obviously see I am covered." I can understand an courtesy "take pictures of the serial number and equipment for your records - in case we send the wrong product back to you after if we fix it." How many people get paper bills? Oh yeah, the printer. *eyeroll*
So Maria offers a one time courtesy by-pass. Smh. You are not getting my service nor money for a laptop. For a simple little Samsung Chrome Book that is $180 brand new at my local Best Buy or $99 for Hot Spot to diagnose for same day service? This is a no brainer. Clearly, Asurion's policies infringe on the ADA and certainly takes advantage of people. This is not how an insurance policy works. I've been involved in car accidents that paperwork and processing was less painless than a root canal. And not nearly as mind boggling as all this! AT&T - you need to find a better insurance company. Asurion stenches of Donald Tumptards and deplorables who probably didn't even get a GED and certainly has no understanding of the script they are reading in front of them.
My daughter's phone was stolen at a park. I put it in lost mode and after 2 days of hearing nothing I submitted a claim. Asurion sent a replacement immediately, which cost $225, and they dropped our insurance because it was the second claim within 12 months. About 2 weeks later the original phone was found and returned to us. I never expected to see the phone again so did not keep the box and return label from Asurion. I called Asurion right away. I was told they would send me a new return label, would refund my money when the replacement was received and would reinstate my insurance. They only thing they did was reinstate my insurance. They never send the return label.
When I called to let them know I had not received the return label, I was told I would not get a refund because I didn't return the phone within 7 days!!! The customer service person was actually doing all she could to help - she talked to her supervisor who would not agree to a refund, and then contacted corporate for me. I was on hold for the next 45 minutes, the customer service person updated me every 2-3 minutes that they were still waiting for corporate to answer and at that point offered me a callback. Which I accepted and am now eagerly anticipating. Had the first customer service person not dropped the ball, I would not be wasting so much of my time!
I had the new phone for 1 1/2 weeks and the phone stopped working. Asurion is charging me another $150 deductible to replace it and Verizon won't help. I spent over an hour on the phone with both Asurion and multiple people. This has been an extremely frustrating experience. Leaving Samsung, leaving Verizon, canceling Asurion.
I called Asurion to explain that my son had decided not to use the replacement phone that he was sent. He decided to pay and have the screen repaired instead. I returned the phone within a couple of weeks but never received the refund. My son had decided this before even turning on the phone. The phone was never used and placed the phone back into the box. When I called Asurion, there are no prompts for you to get customer service except to file a claim, so I used the prompts to just get a person on the phone.
After being hung up on several times without a person answering, I finally got through to someone who agreed eventually to process the refund for me, however was told that I did not return the phone within the 30 day window. I am not sure what happened in this instance, but I returned the phone within a couple of weeks but was told I was too late. After persisting, they agreed to process the refund but the refund was never processed, even months later. I called back again today and it was a struggle to get someone on the phone again. I was put on hold eight times and then was finally told that they will process the return and it will take 1-2 business cycles... same as the first time I spoke to them. I have no faith that this refund will be processed but will update later. I am assuming that I will have to call again so I am putting on my calendar to call Asurion again by year end.
A few months ago I cracked the screen on my Galaxy S4 – I have had this phone for a while and many generations have come since this one. I have paid for insurance on my phone for years and maybe used it twice each time paying a deductible so I am not sure what the monthly fee was for... I received the "reconditioned" phone on 10/13. While the phone looked like all was well it came with someone else contacts on the phone. (Flag 1) I contacted Sprint and they walked me thru resetting the phone to factory settings and then told me to go online and activate it. (Flag 2) I went online but I kept getting an error. I called Sprint back and they had to manually activate the phone. (Flag 3) I began using the phone but was having a hard time with the WIFI and other phone functions.
Yesterday I called Sprint back, spent an hour and 1/2 on the phone when they told me “It looks like this phone was sent back to us for WIFI problems, and based on what you are telling us it looks like it was never reconditioned, just cleaned up, boxed up and sent out to you.” I was then told that since "Asurion" is the company that manages their insurance claims I was told I had to go thru them since they sent out the replacement phone. I did have a long conversation with them yesterday one that left me with more questions...
I will be calling them back today and I will have it air over Facebook Live... I want a record and witnesses to what I am experiencing. "But you can't record the..." well here is the thing... Whenever you call a call center you hear some recording that states "this call may be monitored for quality assurance." This means this agent knows they may be recorded. In many cases they even sign something to that effect… I feel justified and covered since they know they may be recorded they should behave...
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Let me start first by saying that I was so scared about how my experience might go with Asurion because I read all of the reviews and it seems that people have had almost nothing but horrible experiences. I was blown out of the water and the service I got was nothing what I expected. I have had to file two claims with Asurion. The first was for a Galaxy S3 that I had to replace through warranty back in 2013. That in itself was a completely smooth process, I didn't even give it a second thought. I received a refurbished device, exactly the same model and color as my previous one and it worked great and there's nothing more to really say.
My second claim was filed on October 3, 2016. Two days prior to filing, I had dropped my Note 4 and completely shattered the screen. I worked through my options before coming to the conclusion that filing a claim with my mobile insurance would be the best one. Like I said, I filed the claim on October 3rd around 9 AM. The claim was approved instantly and my Note 4 would be replaced by a black Galaxy S7 and I only had to pay 50% of the deductible ($112) since I hadn't had a claim in the preceding 12 months (I have had the Note 4 for almost exactly 2 years). My new device went out via FedEx Overnight around noon. I received my device at about 3 PM the following day.
I opened the package and noticed it was a refurbished S7, but you would hardly be able to notice because it was gorgeous. It included a new pair of headphones and a new charger. My only issue was that my SIM card from my Note 4 was too big to fit, but I simply went to an AT&T store and they gave me a new one for free, which took less than 5 minutes. I have had the new phone for 9 days and I absolutely love it. It is a huge step up from my Note 4 (even though the screen is smaller) and it cost less to have the device replaced than getting the screen on my Note 4 replaced.
I have been stressed about how I am going to get my photos and misc data off of the Note 4 before the 10 days is up, which the 10 days is up tomorrow. I have tried many options to no avail. There is one way in particular that I can accomplish this, but I have to order special equipment online, which would take longer than the time I have remaining to get the device back to Asurion. I called customer service and the representative was awesome. He immediately suggested an extension. I asked, "what do I do if I still can't erase the device by the end of the extension?" He said that I can call and they will just give me another extension. I had no idea this was an option and I can't believe that my experience has been so awesome with Asurion. The phone call actually inspired me to write this review.
(Another slightly unrelated perk: Samsung was running a promotion for a free Gear VR or 256GB SD card with Galaxy S7 purchase. I filed a claim with them and they accepted my Asurion claim as a purchase and I am receiving a free Gear VR from Samsung!!!) My suggestion to others that are reading this review: don't be turned away by all the bad reviews! My experience was extremely pleasant and I look forward to working with them again if I ever experience any issues with my device.
I had to request 3 phones within a year from Asurion. The refurbished phones they send you are not efficient and do not work properly. The service is disappointing and they are not flexible. I would advise anyone to purchase AppleCare or another insurance company for cell phones.
Price goes up without notice, would never had purchased if I had known it could go from $50 to $225! They lost all my daughter's information when they attempted to do a backup because they insisted on doing a factory reboot before they would replace the phone. Inconsiderate and very rude tech support.
July 21st: Phone was lost but had insurance. Cost of replacement phone went up (they said) to $250 instead of $50. Phone was delivered and worked 1 month. August 30th: Touchscreen on 1st replacement phone stopped working which made it useless. We had to find an alternative way to delete information on old phone since it didn't work before returning it (or they charge you $300 to delete your information). New phone (so they said) was received September 1st.
October 5th: Touchscreen stopped working on 2nd replacement phone which made it useless (2nd replacement). Called for 3rd replacement phone and received it next day but it was the wrong phone! We owned a 6Plus and they sent us a 6S. Called them back to get correct phone and they said they could not send the correct one until we sent one back. Completely their fault since they have our phone device information in the account. The manager would not admit they made a mistake and said she didn't know how the conversation went (like I asked for a difference device over the phone). Now we have to switch to incorrect (6s) phone and remove data from non-working (2nd replacement) phone, then return the 2nd replacement.
Once we receive the 4th replacement phone (correct 6Plus), we will have to switch all data to new replacement phone and go through this process all over again!!! What happened to customer service where if they make a mistake they own up to it and make it right so the customer is happy. We pay a monthly charge so that we always have a working phone and now we have had to go through this so many times now!
I have been paying insurance premiums through Verizon to Asurion for at least three years. First phone was replaced, with a $100.00 deductible. The replacement model was a different one from my original phone. The phone they replaced it with has now developed issues... Will not keep a charge. I went to my local Verizon store, and a very nice gentleman tried to assist me to get a replacement. He spent about an hour and a half on the phone, and online, with Asurion. In the end they refused to do anything because they stated it is out of warranty. Why have I been paying for insurance all this time then??? One Asurion rep was so rude she actually hung up the phone on the Verizon rep. I am still stunned by the complete disrespect shown by Asurion.
If you're carrying Asurion insurance, check to find out what it does, and doesn't cover... and then hope they'll bother to even cover what they claim they will. Especially if you live in Florida... as it now states it doesn't offer extended warranty in Florida. I immediately canceled the insurance. And I hope this review will help someone else from getting suckered by Asurion.
These guys are one of the nicest companies I've ever dealt with!! They allow customers to get brand new phones for replacement devices and that's something not even Verizon allows! I officially love these guys!
Brought iPhone 6+ to Sprint store, tech said he thought it was software issue. Took the phone to Apple store and they opened the phone and checked it out and said it was the logic board. Sprint's insurance company Asurion said if it's the logic board is damaged phone there would be a $200 deductible to replace the phone. Apple said a failed logic board is not considered a damaged phone just a failed phone. i.e. there should be no deductible. Apple said if we had Apple Care they would simply give me a new phone without any charge. Mmmm wonder who will get my insurance business next time. Apple Care, ya think. If I could give Asurion zero stars I would but the system won't let you.
I paid for insurance for the past almost three years. I filed my second insurance claim for my Galaxy S6 Edge and it took 2 weeks to get my replacement phone, ok, that's whatever. I've had this phone for a couple months now and I constantly have to restart my phone, the camera has these little blue dots that show up on the screen like it's been damaged and the battery life for the phone lasts 3 hours. I brought it up to Sprint and they told me that all insurance claim phones are refurbished.
So this fraud company charges me $13 a month for insurance, and make you pay over a 3rd of the price of the actual phone cost as a deductible!! I'm sorry but that is ridiculous and horrible service. I will definitely be going prepaid after everything that I've gone through with this horrible company. I'm definitely reporting this company to the BBB and finding out if this is right. I recommend anyone to think twice about using the insurance, it's definitely not worth it.
Horrible customer service. Not helpful at all! Multiple attempts to have my phone replaced. Had to go to the sprint store on 3 occasions in order to get my phone replaced. Actually Asurion customer service rep hung up on sprint's customer service rep when asked for her ID.
Asurion insurance is likely not worth the investment. You pay for the insurance, pay the deductible and in exchange for your new phone, they could send you a refurbished one. I had a new Apple iPhone 5 that experienced some water damage. Asurion could not repair the phone. It had to be replaced. In exchange for a new phone, they sent me a refurbished unit. The insurance carries a $149.00 deductible and costs $84 per year. Do the math. If you are paying $84 per year and you never file a claim, how much has the insurance cost you. In 5 years time, you will have invested $420. If you eventually need to file a claim, and the phone needs to be replaced, you will be charged a deductible (mine was $149) and the replacement unit could be refurbished. Maybe paying for repairs when they are needed makes more sense.
My iPhone 6 blew up in my Mophie charger in a hot car, so I sent it to Asurion. I received an old phone that barely charges. Three months later I bought an iPhone 7 but wanted to trade my refurbished one from Asurion in for a $650 Verizon credit. The phone is on a lost/stolen list and can't be traded in. No one at Asurion will help me or my local Verizon office get the phone off the list. We have tried for 6 days. I have a $650 paperweight! I will never buy insurance from them again. Stay away from them!
Back in March 2016 we had an issue with one of our AT&T phones, so we called for a replacement using our Asurion insurance policy for which we are billed monthly. As luck would have it, we found our way to an AT&T store prior to receiving the replacement phone. As it turned out - nothing was wrong with the phone - it was the user which was malfunctioning. Since our old phone was working perfectly, we returned the replacement phone the same day we received it.
When the bill came out, in April, we noticed we had been charged a deductible of $149 for the new phone that we had already returned. Sparing the details... it is now Sept 30th and I continue to go thru a monthly ritual or calling AT&T to inquire as to why my credit has not posted yet. AT&T says they don't know and that I should call Asurion. I then call Asurion to make the same inquiry to which they assure me that that credit will definitely post within the next 30-60 days. Last month, I actually emailed the CEO of Asurion, and he actually responded. He said he would have the credit issued immediately and he would also have a $50 gift card sent to us. We received the gift card 3 weeks ago but still wait on the credit.
I recently tried replacing my LG V10 through Asurion online. I answered all their questions only to be told at the end they wanted to replace my V10 with a Samsung S7. Not sure which version. Now I paid almost 800 for my LG. I paid the 11.00 a month for the insurance. Only to be told I couldn't get my phone. The Samsung isn't even comparable to the LG. The LG is faster, has a better camera, twice the built-in memory, bigger screen with a higher resolution. And a second screen for most used apps as well as a always on clock. The Samsung isn't even close to being half the phone. So why is it Asurion thinks it's ok to give me a phone I didn't want to begin with as a suitable replacement for a much better phone. This should be illegal. Extremely dissatisfied with this but I guess when your pretty much the only game in town they can give you the shaft as much as they want.
I had filed claim on iPhone 6 lost/stolen. The policy says it will take 1-2 business days and it's being more than 1 weeks I still have not received my replacement device. Customer support had once put me on the automated messages and never replied back "Sorry for the delay, I will be right with you."
I have been paying monthly for their service for the past 3 years. I recently cracked my screen and placed an order for a new phone. I received the refurbished iPhone and it was not working. When I contacted Asurion they said they would send out a new phone. The phone never arrived. I then took the refurbished Asurion phone to Apple and they were amazing, and replaced the phone, and apologized on behalf of Asurion. Asurion now does not want to apply a refund as they say I did get a new phone from Apple and they want me to return the phone I gave to Apple as well as send them the phone I have from Apple to send me another likely broken, refurbish crap phone.
I spoke to an Asurion service rep and she assured me I would get a refund. I then got a call (after completing an online request yet again) from the CEO office and she was beyond rude, and advised that she apologized that I received inaccurate information, and that they will keep my money, and they want 3 phones back when I only ever received 1. In the end they want 3 phones and they keep my money. All the while Apple fixes their inadequate service. I am sure that all the phones we send back are refurbished by incompetent staff and then sent out to another poor client to get more money from them. Truly, an incompetent company filled with inadequate people.
I have spent over 5 days, 7 hours of my life that I will never get back trying to get a phone that actually works through T-Mobile insurance program. This company should not be in business at all. I have been lied to, hung up on, called and get a different person every single time, no one knows what the heck is going on, all supervisors should be fired. My son broke his phone, they took my $175 immediately for the deductible and it's been a horror story since. I received a replacement phone that took over 5 hours to try and get working only to have the phone not work, sent the phone back immediately the next morning, gave tracking number and for 2 days no replacement phone has been sent.
Spoke with a nice lady Lucy, after 40 minutes on the phone with her, the call dropped and she didn't call me back, they verified my contact number about 20 times, no call back. I just called again for the 9th time, got a very nice person named Leanne and she finally got a confirmation that another phone will be on the way, she should be president of the whole company. I am beyond frustrated, disappointed and aggravated.
I bought a "Visual Land 10" android tablet" from walmart a month ago for $98, and paid the extra $40 for a 2 YEAR WARRANTY. I was told that the warranty protected against everything except theft or loss. We; after a week of having it, I dropped it and cracked the screen, so I called the product care plan customer service number and talked to a lady and told her my problem, she ASKED ME WHAT KIND OF DEVICE I HAD... which was a VISUAL LAND 10" 10SE ANDROID TABLET... She filed my claim and told me they would get it taken care of and send me another tablet.
The tablet came in the mail today, and it was a raggedy "USED! ($25) NextBook Ares 8" tablet) A $70.00 DIFFERENCE! So I called them, and the idiot I talked to said that "they don't carry Serbian tablets that are purchased in certain stores"... NO ONE, not one single "customer service" representative told me they would NOT have MY tablet. And of course, it never crossed MY mind, because hey, they're the "WARRANTY" people. SURELY they have the damn tablet they are "protecting" to send back to me if I file a claim and send them my tablet. If I send you my tablet, I expect a new one exactly like it, or mine FIXED. That is what a warranty is supposed to do.
After my 4 emails, I still haven't heard anything from these people. Not an email, call, nothing. I went back to the website, (ReplacementChoice.Asurion.com) selected "support" and I was given 5 options to select describing my problem. I selected "I am not satisfied with my claim replacement" and guess what happened?
I got a pop up that told me my tablet was shipped so they were "no longer obligated" to me. SERIOUSLY?? NEVER BUY FROM THESE PEOPLE! And if you do, you better hope you don't crack the screen and file a claim, because you'll never see the type of tablet you originally bought. In my email, I asked them to get in touch with me so I can send them their crappy tablet back so I can get my money back to go to the store and buy my damn tablet AGAIN. I'm still waiting to hear back from these misleading liars. If you buy a warranty, it should come with an EXPLANATION as to what will happen once something happens to your product. But no... you get fooled into buying the warranty so you can screw up, send them your $100 product and they can send you a P.O.S. $25, used tablet that is 2" smaller than what you bought.
I'll never give these people my money again, and my advice to you is, you shouldn't either. I WANT MY MONEY BACK and I will select the "I want an attorney to contact me about my complaint" box if I do not hear back from them and be allowed to return the nextbook ares 8" and get my money back.??
I submitted a claim for a broken phone on June 21, 2016. I received the new phone promptly. I took the new phone and the old phone to Best Buy to have them facilitate the transfer. The Best Buy guy told me that my phone wasn't actually broken and he was able remedy the problem for me. I returned home and called Asurion to tell them that I did not need the replacement phone after all. They instructed me on how to return the phone and told me that the deductible of $99 would be refund in one to two billing cycles. I understand that even though a refund might be made before that time, I'd need to wait for my bill for the refund to show up.
Today is Sept 27th, 2016. Over 90 days. I called AGAIN to ask (demand) the refund. They gave me the runaround regarding procedure, telling me that they had to submit the request to a third party via email. They could do nothing else to help me. In this age of technology, a few keyboard clicks should be all it takes to process a refund unless they are actually using a stagecoach and horses. The good news is that I persisted by calling AT&T, I did have to get past the CSA to a supervisor which took some insistence but he was able to resolve this issue for me. I've always had a good experience with AT&T but Asurion is an inferior company and I'm disappointed in AT&T for associating with them. I'm cancelling my insurance today.
I took the replacement phone that I received from Asurion Cell Phone Ins. that is with ATT to transfer information to my new phone. I went to the Apple Store to have it done. The Apple tech was quite surprised of the "new phone" I received. He told me to get another phone. The phone had problems: 1. The auxiliary jack was bent. 2. The device enclosure is slightly bent. 3. The display case was separating. What kind of crap is this? I also understand Asurion Phone Ins. can send a new phone of course, at their discretion. Who are they? Jury and Judge to what will happen? They sent me a BROKEN REPLACEMENT PHONE! A Genius Bar Apple Tech who helped me told me. When this kind of idiocy is happening? To show off a good phone you should always be assured "YOU ARE IN GOOD HANDS!"
I am doing this review because I'm not satisfied with what's going on. I have only been with AT&T as a phone carrier since about 1993. I have had a great experience with them. My issue is with Asurion insurance. I truly believe that I'm being sent phones with defects. I purchased a LG Optimus Pro G phone through AT&T in Feb. of 2014 and entered under a 2 year contract. My original contract expired years ago but I still stayed with AT&T. However, since I was doing an upgrade after having my phone for years I did enter a contract that got me the LG at a cheaper price. This phone had to be replaced through Asurion around May the same year because of manufacturing defect. It was searching for a lost phone that was not lost causing outrageous charges on my phone bill.
I was told that it would have to be replaced with the Samsung Galaxy S6... which is smaller. I got it same month claim entered. This year in Feb. the phone almost caught on fire. I called and explained to the agent that took the call that I smelled smoke in my bedroom and that I searched my wall outlets to see where it was coming from. I found the source once I picked up the Samsung Galaxy S6. It was smoking from the inside out. The rep took my statement. Not once did I tell him that it was dropped. However, on September 17, the Samsung Galaxy replacement phone not even a year old is no longer taking a charge. The port is too loose and it has some kind of surge that appears on the screen when you plug in the charger.
I call Asurion and explain this only to be told that I have two claims filed in one calendar year so I will have to pay $168.00 for replacement of phone and my insurance will be dropped for at least a year or can get back sooner if I upgrade to new phone. I told them that I don't feel that I should be penalized for defected phones. That my phones aren't even lasting the length of a two year contract. What is very disturbing is I called today Sept. 26 to try and fight the termination of my insurance because the phone in Feb. was sent back not due to falling, water or crack screen but smoking from inside out. One rep talked to her supervisor and informed me that I was right that I will be reimbursed for the Feb. 5, 2016 claim and insurance reinstated. She was hanging on phone to tell the other party herself what was going on but we got disconnected. She had my info. Never called back.
I talked to about 5 people trying to complete the process. They claim that she never entered the info. One rep even told me that I had 60 days to call about the replacement. I told her it not the replacement it's the wrong labeling of the return phone in Feb. 2016. That because that replacement is having issues like 7 months later is how I'm learning about the wrong code associated to the Feb. phone that almost caught fire. I told her that I was told it would be corrected only for her to say too much time had passed. We got disconnected. I bet she hung up.
The next person told me that the person that took my claim in Feb put down that my phone wad dropped and now smoking from the fall. I'm 56 years old and this literally made me cry. I asked her "Don't you record calls. This needs to be looked into because the consumer has no control of what a representative is documenting and your recorded call line should be able to prove that he lied." She said can't go back that far and I asked "What's the use in recordings if you can't go back to them to protect the consumer?" I told her how many more people have this individual falsified claims on?
I told them the many that I had to talk to that my phones should not be lasting 6 to 7 months. That even the one on September 17 is only a little over 7 months and won't take a charge plus has this surge that appears on screen when charger is plugged in. I even told them that the replacement for the Samsung Galaxy S6 with loose port issues... also has this surge once you plug in the charger. It's a Samsung Galaxy S7. I just got it on the 20 of September 2016. They explained that the surge that I see on my screen each time I plug in charger is showing that it is working. Told her that I've had cell phones and never seen such.
I even told her that the Samsung Galaxy S6 with the loose port I've had for 7 months and no surge on my screen when I plug it in until September 27 when the port wouldn't take a charge from charger. That's when the surges started on that one. I don't believe my phone should have this white and blue rainbow surge appear every time I plug in my charger. I believe it's something wrong with this replacement too that I just received on September 20, 2016.
They telling me that I filed two claims in one calendar year and I'm telling them that I believe I'm being sent phones with defects. They should have a way of looking into recorded calls on their end and finding out if their reps are making false claims of what the consumer tells them. I'm totally not happy to learn on today Sept. 26 that the rep that I talked to in Feb. 2016 lied and said that my smoking phone was dropped when it wasn't... Something is wrong when you have these many complaints.
Asurion phones are refurbished, they are not new and cameras don't work right. They are also phones on black list. Refurbished!! Refurbished...
Purchased a Whirlpool appliance gas hot water heater, bought the 7-year protection for parts and labor through Lowe's service plus/Asurion warranty. We have had a repair every year and one 2 times in 2015 after being sold a defective product from Lowe's. This "Protection Plan" is a total sham. They send techs to do the repair who arrive and refuse to do the repair. They also schedule appointments and then the contractors we called to confirm the appointment claim they don't even work on gas appliances. We literally end up going 5-14 days each year without hot water and no one will help us out. This company lies and is a total gimmick. Do not waste your money.
Don't waste your time with paying extra for insurance for mobile devices. They will find a way around filling your claim every time. Their customer services reps are beyond rude, unprofessional and don't have a clue what they are doing. I dropped my phone in the phone, and they made it impossible for me to file a claim. Another time, I dropped my phone and cracked it. Again, they made it impossible to get a replacement. Each time I went to apple and just replaced device through them. So don't waste your money!
I purchased a Asurion insurance plan at WALMART on a Sky Viper Drone model S1700. The Drone malfunctioned the very next day. It flew away. Asurion would not honor the warranty because in their words I lost the drone. No I did not leave it at the park or forget it, it flew away over the skyline and out of site. That is a malfunction.
Asurion Company Profile
- Company Name:
- 648 Grassmere Park
- Postal Code: