4.6/5 (1893 reviews)
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Overall Rating4.6 out of 5
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About Asurion

Asurion helps people protect, connect and enjoy the latest tech – to make life a little easier. Asurion phone insurance plans provide coverage above and beyond the typical warranty, including water damage or if your phone is lost or stolen. Asurion Home+ offers one simple plan that covers all your favorite home tech—no matter when or where you bought it. We value Asurion customers' reviews and feedback as it gives us an opportunity to continue to improve.

Pros & Cons


  • Offers extensive coverage
  • Sends replacement phones quickly
  • Low monthly cost


  • Replacement is not always identical
  • Not available for everyone

Bottom Line

Asurion offers mobile replacement plans and tech support for a variety of smartphones and mobile devices. The company works with many popular wireless service providers.

Top Asurion Reviews


Making my claim was easy and efficient. I was promised my replacement in 2 business days, in came in 1 day and was delivered on a Saturday. Fast service, thank you! I received my ...

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Speedy delivery of the replacement phone. Included in the package were clear directions on how to set up new phone and return directions. The return internal packaging was a nice ...

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What is Asurion?

Asurion phone insurance helps cover the cost to repair or replace a cell phone if it is lost, stolen or damaged. The company also offers technical support to assist with some of the most common cell phone malfunctions. Its representatives can help you back up your contacts and photos, and you can get in touch with a mobile expert every time you have an issue on your device.

The Asurion Protection plan also includes an extended warranty on other expensive electronics, including TVs, laptops, desktop computers, tablets and home appliances.

What does Asurion cover?

Asurion phone insurance covers some of the most common issues cell phone users have with their phones. The company’s protection plans cover cracked phone screens, physical damage, mechanical failure, loss, theft, water damage and normal wear and tear. The insurance extends to accessories that come with your phone, such as chargers and earbuds.

If your phone is damaged in any of these ways, you can file a claim on the Asurion website. If the phone cannot be repaired, Asurion can send out a replacement phone the very next business day.

To enroll your cell phone in the Asurion cell phone coverage plan, you must call or visit your wireless provider to see if your phone is eligible. You're typically only eligible within the first 30 days of activating or upgrading your phone. The type of devices that are covered depends on the wireless provider.

How to file a claim with Asurion

To file a claim:

  1. Go to the Asurion website and choose your wireless provider from the list.
  2. Enter your phone number and follow the instructions to report what happened to your device
  3. You will be notified of the status of your claim and can track the claim online
  4. Asurion will send you an email with tracking information for your replacement device

If you file a claim but need to cancel, you can do it right on the website. Depending on your wireless carrier, you can file up to three claims in a year.

Asurion phone insurance attempts to send you a replacement device that is the same make and model of your old one. However, sometimes the exact same phone is not available, and the company’s representatives choose an alternative that matches the form and functionality of the lost or damaged device. Your replacement device may be new or refurbished and the color, brand, model and features could vary based on availability.

Asurion prices

The Asurion wireless phone protection plan costs $7.15 per phone per month, and there is a cap of $1,500 per claim. Asurion offers other services at different price points, including cracked screen repair that starts at $29.

You must pay a deductible before insurance kicks in and pays for a repair or replacement. The deductible is typically far less than the retail price of a new phone, which saves you money in the long run.

Asurion FAQ

Does Asurion cover cracked screens?

Yes. Simply file a claim and, once it is confirmed as eligible, you can drop your phone off at an authorized repair dealer, have an expert repair technician come to you or mail your device to Asurion. Cracked phones can typically be repaired in a matter of hours, and authorized service repairs come with a one-year limited repair warranty.

Are Asurion phones refurbished?

Some are, yes. If you qualify for a replacement phone, it will either be a new phone or a refurbished phone.

How do I track my Asurion claim?

There is an easy-to-use tracking feature on the Asurion website that helps you track the status of your claim.

Where is Asurion located?

Asurion is based in Nashville but has locations across the country.

How long does Asurion take to ship?

Most replacement phones are shipped the day after the claim is finalized.

Is Asurion worth it?

Asurion offers a layer of protection if you are prone to dropping, breaking or losing your phone. However, if you're picky about the phone that you have, it's important to remember that you may not always receive a replacement phone that is identical to your lost or damaged device. The monthly cost is relatively inexpensive compared to the cost of repairing or replacing high-end phones, which makes the service worth it for people who want to protect their devices.

Asurion Reviews

Over 25k reviews since 2012
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Page 1 Reviews 0 - 5
Verified Reviewer Verified Buyer
Original review: Jan. 20, 2023

I went to AT&T today due to my phone being dropped by another person completely shattering the screen and causing my phone to be unusable. I was so upset and not sure if anything could be done to fix it. So I went to att and as soon as I walked into the store I was greeted by a employee with a smile and he quickly took my phone to the tech to see about fixing it.

When the tech came out and told me it could be fixed and all I needed to do was make a claim on my insurance I was so relieved. The tech helped me fill out the claim online and took care of everything. He was very professional and sweet. He assured me that my phone would be able to be fixed and just to give him a couple of hours. Both the employee and the tech truly made my day and I was so grateful for them. When I returned to the store my phone was fixed and looked like new. I give them a five stars and want them to know that they did an excellent today. I recommend the store on Lakeshore for anyone who needs help for their broken phone or maybe just want to buy a new one. The service at this store is excellent. Thank you.

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    Verified Reviewer Verified Buyer
    Original review: Dec. 21, 2022

    Generally going through insurance on any product is always a hassle and aggravating! With Asurion it was very simple, and easy to navigate! I cracked my screen on my Galaxy phone, and I was able to do a claim via the internet. It only took me 5 minutes to complete! It even gave me an option to have them come to my location to fix the phone screen, although I went to the go to location option. They gave me a list of locations near me that was able to make the fix, so I gave them a call.

    They were able to look up quickly that I had made the claim and said I could come by anytime to drop the phone off and if it were before 5 pm they could do it same day! They said it would take 2-3 hours and they had it done in exactly that time! They sent my wife a text saying it was done as that was the number I left for them to contact me. I picked it up and that was it, cost me 40 bucks! I gotta say, the traffic on the way home was worse than the whole broken screen incident! Haha thanks again guys!

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    Verified Reviewer Verified Buyer
    Original review: Sept. 16, 2022

    My phone, a Samsung Galaxy Z Fold 3, developed a problem where the factory-installed screen protector delaminated where it folds. This started after perhaps 6 months of use, and got progressively worse until I requested it be repaired under Warranty. Samsung won't cover this issue (which is documented in the Internet by hundreds if not thousands of users). As it stood, Samsung wanted about $370 to fix it even though it was less than a year old and had never been dropped on a hard surface (IE: only a few times on carpeting from a chair's arm) and ALWAYS we in a fully protective case that even covers the hinge.

    Without the part being replaced, the display was very sub-standard and QRC displays no longer were being read at the supermarket (for instance). I filed a Claim through Verizon, since I pay about $17/month for their premier Extended warranty. The Claim process was quick and provided me with a brand new phone, quickly shipped. I LOVE Asurion's protection that was provided!

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    Verified Reviewer Verified Buyer
    Original review: June 21, 2022

    The customer support for me was excellent and I would highly recommend Asurion to anyone. When the phone was stolen, I was not sure what the response would be for a request of a replacement phone, I thought I might meet resistance or need to provide some kind of proof that my replacement phone was a legitimate need. I did not have any pushback at all or questioning beyond what would be normal in establishing my identity and the device. They sent my replacement immediately and I received it in 2 days. I was very surprised since they were not business days since I reported the stolen phone on a Saturday. Needless to say, it was excellent service and I felt like a valued customer and they were patient with my questions and it was a painless process with very fast service! I know that the cost of insurance is well worth the price since it is a protection from unexpected events that could be very costly to get a replacement.

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    Verified Reviewer Verified Buyer
    Original review: June 7, 2022

    I was at uBreakiFix for a different issue all together and I happen to stand there at the counter waiting for me to be waited on. A lady came in with a laptop and she says I have the Home Plus insurance and I asked, "What is that?" She says, "It’s great to have." She said, "Everything in your household is covered in one monthly fee." I was so surprised that everything is covered in my house and they said, "Yes. That is electronic after your waiting period of 31 days of file could be claimed."

    So I called and talk to someone online about the service and makes assured me that everything that I own in my home that’s electronic is covered. "Even your doorbell on your outside door is covered. If there’s any type of problem, even if you have a tablet, a laptop, Xbox is covered." I just couldn’t believe that is true and I did talk to someone about it and they said, "Yes, it is all covered." So I’m gonna mention this to my friends about this service. Thank you very very much.

    2 people found this review helpful
    Verified Reviewer Verified Buyer
    Original review: May 29, 2023

    Service excellent, After the technician left, we noticed that he had scratched the kitchen surface, a scratch of an inch and a half and penetrating, he had put the microwave on top, I put a large towel so that nothing would happen, but moving the micro the towel also moved.

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    Verified Reviewer Verified Buyer
    Original review: May 29, 2023

    Dishwasher fixed. Took a long time because parts weren't on shelf with an electronic cascade of failure tracing. But my appliance was fixed. Six weeks was a long time to wait. I read and supply chain breakdown is obviously a thing.

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    Verified Reviewer Verified Buyer
    Original review: May 28, 2023

    Asurion has proven to be a good investment for our household. We had no problem with technicians. Parts delivery was a problem and caused a wait time, but it was manageable. I felt satisfied that we have a working and supportive company.

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    Verified Reviewer Verified Buyer
    Original review: May 28, 2023

    Asurion as an appliance repair company is great. The repairman did everything he could to fix my Samsung refrigerator that was deemed unrepairable. The only thing that I personally would like to have seen, would be quicker response times.

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    Verified Reviewer Verified Buyer
    Original review: May 27, 2023

    Very simple process, matured process and no pain claims. I had a bad experience with the manufacturer itself. But Asurion made it up for it very well. The tools that they let you use for the claim process is immaculate too. Over all, it was damn worth the money that I paid for insuring the product. The premiums are reasonably priced as well.

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    Asurion Company Information

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    Company Name:
    648 Grassmere Park
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