Asurion Reviews

Great insurance 4 years coverage. For 29.99$ when my luggage broke Asurion paid me out in full so I can buy new luggage. I’m extremely satisfied. I will continue to protect all my purchases with this great protection plan. The plans make sure you are fully protected once you receive your item you're all set. If you ever have a problem. Just file a claim.

Konstantin, the technician, arrived promptly on time. He knew exactly what we needed before arriving so it was a simple install for him. He worked quickly and had our tv up and running in no time. He also helped me secure the hardware behind the wall mount so wires etc. weren't hanging in sight. Trust Costco to offer quality service.

Thank you for my order. I do appreciate everything! I do appreciate everything. Time I come to Ubreak it by Asurion that they always serve me well. And how well they get things done for me. I never have a problem getting what I want done. Again thank you very much for your service.

Quick and easy!! Have used service for a while and I would give anyone a recommendation for this. They tried to repair our laptop and wasn’t able to. They sent an Amazon gift card and refunded our purchase price. Ordered the same one and was up and running in a couple weeks.

Asurion made my TV issue easy to fix my problem. Hassle-free. I had Asurion when I lived in Philadelphia for many years and wanted to have it again. Asurion is a plus in my home. If you have the chance to have Asurion, you should take advantage of this home insurance.

Asurion LG appliance service appointment was great. Serviceman was speedy and helpful. He found the problem quickly and remedied the issue. The phone service while making the appointment was ok. The customer service rep was monotone and spoke over me and as a result, scheduled the wrong time but it ended up being ok. Thank you.

I didn't want to leave you a review but you forced me to click on that before you said my claim was finished. I don't know my order number because I didn't realize that I was going to need to copy and paste it for the forced review you are asking me for.

Okay, it bad enough when something goes wrong with an appliance or A/C unit or anything you purchased. When someone buys a warranty it's assumed that the item getting the warranty is important. We pay extra for the warranty. What I have seen in the past is warranties are not worth the paper they are written on. NOT-SO with ASURION warranty. They pulled out all the stops when I filed my claim and took care of me within a 30 min window and did so with a smile. I had zero issues. So yes I will buy again and so should you to protect your purchase.

My experience with Asurion was great. My Samsung stove was displaying an error code. This was preventing us from using the oven part of our Samsung stove / oven combo. The issue was solved in a timely matter. The technician, Angel was mindful in service. He was excellent in troubleshooting to find a solution to our problem. He remained calm and repaired our malfunction. We are grateful for his time and effort.

Hello, I recently filed a claim, and on the same day I filed, my claim was approved. I've never had such a swift and positive response. This was truly a great experience. Everything was done online and only took about 10 to 15 minutes This is a company you can trust. Thank you.

Process was really easy from filling out reason for filing the claim to email communications to being able to place replacement order. Friend recommended this and I am glad that I signed up, like the fact that they have reasonable prices for replacement products. Highly recommend signing up for this service.

This coverage has paid for itself more than once. I live in Florida where we get much lightning and have had to make several claims. The claim process is as simple as it gets and I am given many options for replacement products that get delivered to my front door within a few days. I highly recommend this company.

I was hesitant on filing a claim because I've had to file insurance claims before on products purchased and had negative experiences. This one was totally different and very easy to complete. I would recommend this protection for everything they cover if it's this easy to file a claim and have instant results or action. I am very pleased and impressed with this company. Thank you

It was very easy to file the claim. You need to make sure you have access to a computer to pull up your order to get the correct info that is asked in the claim. They have options on how they will reimburse you if the product meets the return criteria.

They need to figure out a way to refund people without charging them! If I call the same day and want my money back, cancel my claim immediately. They are more than capable of developing a communication system that address this consumer need! Predatory! AND--I didn't even HAVE to use this option. I despise Verizon for pushing it on me!

I had a bread maker that I purchased from Amazon. It lasted just longer than the manufacturer's warranty, but I loved it, so I bought another with the Asurion warranty. The warranty is for 4 years, and 4 days shy of it's 4th anniversary, my second bread maker died. I looked up my Amazon orders, clicked for more info on that one, and up popped "use your premium protection plan". So I did. I spent less time filling out the claim than it is taking to write this review. When I submitted it, I had an instant positive response. You can't get better than that!

I was pleased with how easy it was to place the claim to have my TV replaced. I just need it to delivers soon. This is the first time that I’ve had a claim to complete so quickly. I tried to file a claim for my laptop a few months ago, and it was never even looked into.

I buy protection plans for all my Amazon purchases, but this is the first time I've filed a claim. The claim was easy to complete, and I found out that it had been approved within minutes. I'm so glad that I bought the plan! They said I would get an e-card within a few days. I've already received it. Excellent service.

Getting this was the best thing I could do to protect my investment, after my pool robot stopped working, they stepped in to make things right. I was able to log into the website to find my order they had stored in the system. Once I clicked my item, I was able to start the claim process. It took only a few minutes to submit. I heard something back within a few minutes after I submitted my claim.

I paid $169.99 for the vacuum and another $25.99 for a 3 year protection and I just got this from Asurion after filing the claim: Asurion: We're reimbursing you $62.99 for your product. Unacceptable. Please reimburse the entire product price so I can buy a new one. I also cannot find a way to contest this reimbursement amount.

I had an outstanding experience with Asurion's customer service regarding my grandson's 24V UTV Electric Car with Dump Bed. Unfortunately, the car stopped working after a short time—despite the power being on, it wouldn’t move, and the wheels even began smoking. When I reached out to Asurion for assistance, they informed me that the product was still under an active manufacturer's warranty until March 2027. Unfortunately, my attempts to contact the manufacturer were unsuccessful due to failed emails. Recognizing this, Asurion stepped in and processed a full refund for me, even with the warranty still valid. This level of support truly exceeded my expectations!

I am so grateful to Marilyn from the Claims Department as she was so kind and helped me with my issue. Her energy was extremely pleasant, which is hard to come by these days. Thank you, Marilyn and may everyone have customer service experience as wonderful and pleasant as hers! Asurion - Marilyn is a great example of pure excellent customer service and makes your company looks great!

Asurion, is the best technology insurance I have ever had. No need to find a 3 to 5-year-old receipt to file a claim. My TV display went out, and all I had to do was give a description of what happened, take some pictures, and done. I was able to complete everything using my cell phone. The next day, I was given the option of picking from three suitable replacements.

I could not be more impressed and satisfied with the whole process from Asurion, it blew my mind how fast and reliable this service was. I would recommend anyone who has the opportunity to purchase this protection. For me it was easy as pie and I’m not a baker. 😃

I have used Asurion several times. Each time I had a very good experience. Especially when interacting with agents. They are always courteous and professional. I highly recommend. The only negative, which, as I understand it, was due to my vendor (ATT) available replacement selections. While I ended up getting a replacement that, for the most part, I was satisfied with, I would have preferred the same color (black), to my original Apple Watch. I also was not satisfied that I was repeatedly offered an SE Apple Watch, which was not comparable to a regular Apple Watch. Overall, I’ve had very good experiences with this process.

We have had the Nimo laptop for about seven months. My son dropped our laptop yesterday but we purchased a protection plan with Asurion. I found the claim form on Amazon, and it was very easy to submit a claim. I have already received a text from Asurion of when to expect packaging to return the laptop.

If you want a dependable warranty on your appliances I wholeheartedly recommend Asurion. I was surprised at how fast they were to help me with my problem. They are very dependable and a reliable company. Asurion took very good care of me. This warranty is affordable and they do stand behind it. I have recommended it to all my friends. You just can’t go wrong with Asurion. Appliances do fail you sooner or later.

Asurion is incredibly fast about helping taking care of the immediate issue with the product. I’m so thankful and happy with their customer service and support. Thank you for being so responsive and solving the problem so quickly. Highly recommend!!! I will be sure to use Asurion for all my future order protection!!

I am so glad I have this extra layer of protection for my electronics. My desktop just went out, and after my deductible I just take it to the neighborhood UbreakIfix and they’ll handle the rest! I have also had my iPad and my iwatch taken care of too. With my iPad being replaced. Simple, easy, and worth every penny.

My son had dropped his tablet in water. Customer service reached out and let me know that since I had a warranty, I could get a replacement tablet, free of charge. Imagine my surprise when it came with a nice stylus and brand new case. I love Asurion and have been greatly pleased with all of their hard work and dedication.

I have been trying for 2 days to sign in to my account so that I could choose a replacement TV but it wouldn’t sign in because they couldn’t verify my cell number to make sure it was me and my email wasn’t working either. I almost gave up I was so frustrated that u couldn’t not talk to a live person. But I put my big girl pants on and told myself try googling a customer service number for complaints about my situation. Google gave me a different number than what I was using. Called left message and to my absolute delight with in the hour Zach called me back. I was shocked. He took care of me. He was great. Fast, friendly and efficient. Could not ask for better customer service. Thank you! Crystal **

I've had coverage through Asurion for 6 or 7 years. They have always taken care of me, sometimes faster than I can keep up with. I have policies that cover our phones and home devices that have paid for themselves several times over. I'm well acquainted with Murphy's Law, so, I'll keep my coverage as long as they'll have me.

Stage 1 of service reporting a claim has been flawless, much better than past claim process reporting. The seamless and minimum question and more options allowed me to quickly process 3 claims. I entirely forgot I had the service.

Portable air conditioner stopped working. If you can afford to, warranties covering items from Asurion have been top notch for me. Very pleased with the company. Nice to have the protection just in case you need it. Especially on the big ticket items. Thankfully it's not always needed, but still nice to have for peace of mind.

Asurion is great to have! I've been with Asurion for quite some time and must say that I am absolutely grateful to have them. I would recommend them to everyone! The comfort and ease in knowing that your issue will be resolved. Asurion will always be number 1 to me. By way, The representative Brittany was very nice and helpful. Thank you!

The process to start a claim was soooo simple. Both reps were so helpful. It took all of 5 minutes. Purchasing the home device protection plan was the best decision ever!!!! I have TVs, the kids have iPads and a PlayStation, computers, etc. and with they break stuff or it just stops working after a while. So this plan covers it all. Saves me so much money.

I recently had to return my Laptop Screen Extender (15.6-inch IPS FHD, Portable, 17.3-inch Compatible, Triple Display, Multi-OS Support) after one of the screens cracked—thanks to my dog knocking it over. I had been struggling without it for several days before I remembered I had an Asurion protection plan. Once I filed the claim, everything moved fast. UPS arrived at my door with the shipping label, and as soon as the item was returned, an Amazon gift card was instantly issued to my account. I was able to repurchase the item right away and received the new one the very next morning. The Asurion agent I spoke with was compassionate, helpful, and genuinely understanding. I went from stressed and struggling to completely made whole—all within 48 hours. Highly recommend Asurion. They absolutely delivered!

Most of these insurance plans go unused but when one does it makes them all worth buying. Asurion was easy and simple on both the purchase and claim. I plan to keep using them. But I really don't like being forced to write a long review when it's not necessary.

I pay monthly for Asurion Home protection. My Apple Watch stopped working. After testing it out over the phone, I was told to send it via UPS who would pack it up for me. I dropped it off on Saturday and it was received and approved on Monday! The process was fairly quick and easy. I hope I receive my replacement watch as quickly.

I purchased a Bissell spot cleaner along with a 3-year extended warranty with Asurion and boy, am I ever glad that I did! Of course, 1 month after the 1 year manufacturer's warranty expired the spotbot started to send the cleaning fluid through the motor and the hose cracked. Calling Asurion was amazingly easy. The customer service rep was so friendly and kind and he walked me through the process step by step. At the end of it I was issued a cheque so that I could replace my cleaner (because it WAS working great until it didn't) and I received the payout within the week. Thank you Asurion! Your product and extended warranty options are bar-none and I highly recommend purchasing this with any electronics off of Amazon.

Good product to have in the household. It has been beneficial to us several times and have been very satisfied. We are very pleased with Asurin and would, and have, recommend it to anyone. Hopefully, we will not have to use you again, but will maintain our coverage with Asurion. May God bless you all.

This service is very efficient and makes the claim submission process simple. They quickly inform you if a repair can be made or if a replacement is needed. The turnaround time for repairs is impressive, and customers receive regular updates throughout the process. I wish I had this service years ago.

My family absolutely love this service. We have had a few unexpected accidents this year and they are so helpful and easy to you. As a busy mom, I struggle to find the time to get things fixed and Asurion has solved this problem for me. Thank you for all that you do.

My TV just stopped working and Asurion did such a great job at replacing a TV that is no longer made. This has made me so happy thank you again Asurion! I will absolutely continue using this service in the future. I sold this protection while working through Verizon and I’ve always been a firm believer.

I purchased a window air conditioner from BJ's with a one year manufacturer warranty. It lasted only 14 months. I repurchased the same item but this time I purchased an extended warranty from Asurion for three years. This unit lasted just over three years. The three year warranty was in addition to the one year manufacturer warranty. I called Asurion's customer support and they asked me a few questions and told me they would send me a check for the original purchase price. I received the check promptly and purchased a new unit from BJ's and added the extended warranty from Asurion. They honor the first warranty and I confident they will honor this one if necessary!

My dryer broke after 4.5 years. Luckily I did the 5 year warranty. I was able to file my claim easily and was refunded very quickly so I could purchase a new dryer. My refund was sent directly to my bank account. Making a claim online was easy and their communication was fast.

I was very happy with the claims process and now waiting on shipping my product and the repair. My only complaint was that I had to file claim for my computer on my phone and I could not tell if I had completed everything before I was asked to complete survey and couldn’t clear my screen. Probably my own user error problem but overall very happy with the Verizon home device protection

Great experience and customer service! Today it’s hard to find exceptional customer service! The warranty was well worth it. My return was seamless. I had the information in my Amazon account so never had to lose my warranty/receipt. Very convenient and user friendly. Thanks again for your hospitality!

My experience with Asurion with representative Jasmine, she was very helpful, very informative, has a great personality and very patient. She was a delight to speak to. I was completely satisfy and a had welcoming experience to resolved my issue with the replacement of my TV. I would recommend Asurion to my friends and family members, this the second time we have had issues and I had mentioned above I’m am completely satisfied.

I’m extremely disappointed with Asurion’s handling of my warranty claim and insurance coverage issue. After filing a claim for my wife’s phone, we received two replacements—both of which failed. The first device stopped working shortly after we received it. The second phone later malfunctioned due to an internal issue that should have been covered under Asurion’s one-year warranty for replacement devices.

Great service from the first call… Fast response, talking to the customer service tech (very helpful) to ordering new TV. Asurion has been a great company to work with. We have had it over 5 years and have never been disappointed. They offer so much. Replace phones, repaired My phones. Helped with installation of Ring doorbell. Now helping with our TV.

I would definitely recommend them. They worked really well with me to fix my iPad. This is not the first time either. We got tablets for the kids and you know kids they don’t take care of them really well and that’s why we got the insurance on these ones.

When phone screen was initially cracked, we had insurance via our carrier/Asurion and they replaced the screen and issued a 1-year warranty for the new screen. The screen died in less than a year. My phone company called Asurion, and they denied our claim without even looking at the phone, claiming we somehow caused the damage. (We didn't, phone worked great, then the screen went out all of a sudden.) Don't bother getting a warranty via this company and they don't stand by their products.

The service reps were very thorough, expedient, professional and especially courteous. I can't think of any improvements that I could consider suggesting. I plan on letting friends and family know about the plan and of my experience and satisfaction with the plan. I am particularly very impressed with the choices the plan offered, I opted for reimbursement, as it worked best for me. All Verizon customers should get the plan.

Asurion has been a true professional on my claim. I really did not expect such outstanding performance and I thank them very much. I will certainly use their services again. The claim process was easy with today's technology at hand. It was one of the easiest claims I have ever done. I will use this warranty service in the future.

Asurion coverage was easy to set up -- so easy that even when I didn't remember the details, I could easily log in, rad about the process and file my claim. They were prompt and efficient and communicated with me quickly and well. They replaced a device they could not repair and made a fair cash offer as well!

I wish money-wise, they give more for the item than it worth that they are giving the headphones I have. I paid over 200 dollars but they are only pay half. I'm not very happy about this and I'm paying an extra 10 dollars a month and I only do a claim once every blue moon, feel like this is overrated.

Initially there was confusion that warranty will not be approved. But later on, when someone from Asurion emailed me to send the warranty receipts and then I sent the extended warranty receipt. They asked me to send back the laptop again. So I sent the laptop and it was repaired in a week or two. The laptop is working fine now.

We buy extended warranty services very frequently. Some of the time it's to our advantage, other times we don't have to make any claims. Either way, we find that it's always money well spent. This claim went exactly how we expected it to go. This warranty in particular was for a pair of bluetooth headphones. I've been using the headset for about two years and they stopped transmitting voice. A quick phone call and I received a full refund for the purchase price and was able to replace the headset. Thanks.

This service was very easy to use. I did everything basically online right on my phone… I would recommend this to anyone who doesn’t have the funds on hand, on regular basis for replacement household electronics. This a good way to have insurance on your favorite electronics outside of phone coverage…

Every time I work with Asurion it has been a great experience. It is easy and never a hassle. I have used it for electronics and things like work bags. No matter what the product is they have refunded the purchase price with an Amazon gift card. I feel this product warranty is worth every penny!

I'm so glad I purchased the warranty, it honestly couldn't of been easier and faster submitting my claim. My exhaust fan stopped working and I'm literally being reimbursed that fast. I will buy this protection plan for everything I purchase from now on.

Military Exchange purchased $500 Sony digital camera flip-up preview screen on the back was damaged by accidental dropping. Asurion warranty covered all shipping and repairs. The repair and additional cleaning of the camera returned it in almost new condition. Asurion kept me updated by email on the status. Well worth the insurance in this case. Service was exceptional.

I purchased this coverage almost 1.5 years ago for my headphones. Not really realizing that I would actually use it. My headphones stopped charging and I submitted a claim. The process was seamless and easy to follow. I was given a shipping label. I dropped it off at the UPS store, and the same day I got reimbursed for the product. Definitely recommend!

At first I forgot I had this service and was going to cancel but decided to keep it and for sure end up needing it. I give them a 100 'cause they did great with helping me with what I needed. No hassle. Just did as they said. This is a great service to have.

I was Completely satisfied with the Asurion and AT&T services rendered. Tv went out and I called them, very nice customer service and help, Gave me the link to file my claim online. I went on the website and filed my claim, very easy and simple process. Awesome! Thanks.

Hisense 65 inch TV freezes or doesn't even come on, Ten minutes online I had a replacement on the way. and the replacement actually is an upgrade! Easy to do and peace of mind is well worth the monthly cost. This is actually the third time we've had to place a claim and each time it was easy to do. The first was a TV and the second was my grandson's laptop. Again the co-pay and monthly payment are well worth the peace of mind.

Asurion is no-hassle. They instantly reply to a claim. This is the third claim I have filed for different products, and all have been handled to my satisfaction. While other warranty companies get bad reviews, Asurion is a company you can trust. I will always purchase their coverage whenever I buy something. They are the best.

This is not the first—or even the second—time I’ve submitted a claim with Asurion, and each experience has been consistently excellent. The process of returning our product for repair was incredibly smooth and straightforward. I submitted a claim through the website, printed the pre-paid shipping label, packed the item, and sent it off with no hassle.

I filed a claim to replace a lost phone. The phone was found about an hour later and I called to cancel the claim. Of course, it was too late. I was told that I could refuse the phone when it arrived and after it returned to them, they would process my refund for the deductible of $229. I followed these directions and after waiting 12 days, the refund was never issued. I called and was told that the claim had never been canceled (despite calling 4 times) and that a refund could be issued by check which would take about 6 weeks to arrive.

I am so pleased with how easy it is to make a claim. The process was simple and straightforward, and most importantly to me, quick. I was able to handle everything completely online. I would definitely recommend purchasing this warranty, especially if the device is for a child. Definitely worth the money!

It was easy to get repairs to my freezer. I would recommend Asurion to my family and friends. The customer service was excellent, they were helpful and courteous, the follow up was great, keep up with the fantastic service. Thank you for helping me during this breakdown of my freezer.

Even though they could not repair my portable Wi-Fi speaker, they gave me a generous reimbursement. And, I had my answer within 48 hours. I am happy with my outcome, and will continue my service, for a long time to come. I will also be telling all of my friends about the home electronics service. I have never had any type of "insurance" quite like this.

Purchased a 12v riding car for grand kids. It broke. The company that built it never returned calls or emails. The extra coverage I bought on it had to pay out. Which is wrong because the company that built the car should have paid out or replaced the 12v car! Infinity Beyond Limited Item 2798 12v car purchased from tractor supply. 888-458-3288 **.

It works best when working indoors. I gave 4 stars not 5 because the product does have a slight warmth in the back of neck sometimes. They do have a solution. Worth the price when physically working indoors all year round. I can immediately alter the device from cool to heat (it literally takes 30 seconds to adjust) when stepping outside in the winter. I would recommend buying the additional 3 year warranty only because I got no hassle when making a claim to the battery failure after using it very often for 2 years.

I filed a claim for our 92 inch Mitsubishi TV that stopped showing images and sound. We qualified for a replacement with a 98 inch LG Smart TV. I paid my service fee and the replacement TV was immediately scheduled for delivery. I was extremely impressed with the process. There was no hassle and no delays.

My review today is excellent, you guys do excellent job and everything is quick and easy. I definitely recommend all my friends and I will email all my family and friends to see how they are doing a excellent job and I appreciate all the patience you guys have with me. Thank you very much

I recommend everyone to at least try addding the Verizon Home Protection plan, very easy and smart choice to have for your home products for your protection. Such as TV'S, COMPUTORS, TABLETS, LAPTOPS, ANY AND ALL ELECTRONICS. The plan has truly been helpful for me therefore I always recommend to others to ensure the devices for extra added protection. In my opinion it truly provides a great coverage for all his or her electronic devices. If was not for this plan I do not know what I would do without it.

It was easy to process the request, I would recommend this coverage for all your tech products. I have used it a few years before and they provided a comparable device and it was a quick turnaround. The replacement cost is reasonable and I am happy to have this coverage available for unforeseen issues.

I purchased a Wahl hair cutting kit with the protection plan on Amazon. I am happy I got it. I normally never purchase protection plans, I never really feel like I actually need it. I accidentally dropped the hair trimmer and it started acting up. I thought it was going to be a pain the butt to put in a claim but it was very easy.

This company is so wonderful. I wouldn’t have it no other way. On time. Very easy to answer questions along with fast service. Give me a variety of choices. I just love Asurion. I wouldn’t have no other Insurance protecting my items in my home. I love that they included the shipping. The fast service. They’re thorough. They’re straight to the point. No runaround, no excuses and they replaced the items with new products and they give you a choice.

I am relocating on the 28th of June, 2025 to Crystal Beach Texas. My best friend is coming the weekend of the 21st to spend the weekend with me. I really want to play the drums for her. While practicing all the sudden my snare stopped working properly. I panicked. This was around the 2nd. I received my snare repaired back in my possession by the 11th. Thank you for a speedy and quick recovery. You saved my weekend!

Very direct. I love the astuteness of the website. It made it very easy to file my claim. I was thinking of calling at first but with a little bit of ‘legwork’ I found the way to do it. Not sure if it was about the same time it would take on the phone, though I’m certain it would have been faster.

The warranty actually works and does what they promise! I was super skeptical at first, but they have won me over! The hardest thing is trying to find a box for older items that are “put together” and are long or big items. I held onto the item for a while until I found a box big enough, and then I sent it. Luckily, that worked!

I had a SAMSUNG 98" Class Neo QLED 4K QN90D replaced by a measly LG - 98” Class UT90 Series LED 4K UHD. There is over a $10,000 difference in TVs. I expected better from this insurance company, especially when dealing with expensive things! That’s why we have insurance! As much dynamic the LG has, certain things are incomparable. This almost feels like a fortune now all gone. I protected my house’s electronic valuables underneath this contract. I have to contemplate what my next steps will be here moving forward.

Filing a claim with Asurion was incredibly simple and hassle-free. The process was straightforward, the instructions were clear, and I had no issues getting everything submitted quickly. What really impressed me was how fast the shipping was—From start to finish, it was a smooth, efficient experience. Highly recommend Asurion for their excellent service and quick turnaround!

My experience with Asurion has been a complete nightmare. I filed a claim and paid the 99 dollar deductible. They approved the claim and it was to be delivered by a representative to even help set the new phone up. I received an email saying the rep was on his way and even provided me with tracing information. He was supposed to arrive at 8:17 but later it refreshed and it was 8:23, then eventually it was cancelled. I called the company and they said they would send me one the following day, but I had to pay the 99 dollars deductible. They said they didn't receive it. I looked on my account and it was taken out. Asurion is a complete scam and I recommend nobody use this insurance company.

Very pleased with your service. Staff was very friendly and knowledgeable. The product that I had, didn't perform like it should. So having that extra level of protection, really helped. It is well worth the money, and everyone should take it out when offered. You're very reasonable priced, and when filing a claim, it couldn't have been any easier. I will always be taking out the insurance whenever I buy more products.

Very easy and I am very happy. It was not a lot of paperwork to complete and it was very quick. It's nice to know my purchases are protected. It's worth the money. It's easier than having a separate warranty for each item.

I was very skeptical of getting Asurion initially but I have dealt with them multiple times and believe it or not Asurion team is very helpful in resolving issues in very timely fashion. Best service for the bucks if I may. From start to end the process was easy, seamless and information on status was provided to make sure I am aware of what is going on with the product I purchased. Great Job team.

Overall, service was good. Person handling my call was courteous and patient. Claim was for a printer that failed to work. Response from Asurion said to send the printer using the prepaid UPS shipping label, that will be sent to my email. Since my printer does not work, I cannot print the label. I hope I can forward the email to a friend and have him print it for me. Also, I hope there will be some options regarding method of reimbursement.

I absolutely love this insurance protection plan. Just when I start thinking about canceling to cut down on monthly expenses, I end up needing Asurion again. They’ve truly been a reliable ally in my daily life. The claims process is straightforward, and they consistently stand by their policies. I couldn't ask for better support.

Always very responsive and helpful! They stick to their claims promise and we've never been disappointed, or denied. Feels good to know they cover all issues that have come up for us in the past, and extent helpful and reliable. Wonderful service and staff. They always know how to resolve any issue we've had. We will definitely purchase the plan again for every digital purchase we make through Amazon in the future.

Extremely easy if you do it through the phone. Could not sign on to the web page so I called in and had a very helpful male (don't remember his name). He made it extremely easy to submit a claim. Our new tv will arrive at our home in 2 days. Very happy with the home protection plan.

Our washer had an issue with the water intake; it was not shutting down, causing the washer to overflow. I called Asurion, and they scheduled a repair visit for the next day. Don, the tech, came out and diagnosed the problem and ordered the replacement part. He came back two days later and replaced the faulty water intake. Don was polite, efficient, and an overall pleasant person to deal with. Also, Asurion picked up the whole tab, I didn't have to pay anything!

I had a great experience with Asurion. The claim process was easy. They notified me every step of the way. I would definitely recommend them and use them again should my device fail. They even assist with getting your new device to function. Great customer service and the wait time was 30 seconds or less.

I was pleased with the warranty company. As for the TV model. Not a fan. I was pleased with Dale's TV Service as well. They informed me of the TV issues and did what they could to fix the issue. If I have any more issues, I will contact the warranty providers.

The claim process was super straightforward and easy to do online. I know payment hasn’t processed yet for my claim but so far I’m very happy with my experience. It took a bit to send the item because I didn’t have a printer to print my shipping label and there’s no UPS close to my home, but I was able to get it done rather easily once I made it to UPS.

My Hammer Drill malfunctioned and the online claim process was very easy and fast. This was my first time using the claim portion of the website. Thank you for your great product. I will definitely be purchasing this protection plan in the future for other purchases. I am very happy with your product and ease of use.

The process was very smooth and easy. The representative Jessica was very friendly provided me with excellent customer service. She work in a timely manner to file this claim. I have no complaints. I’m very satisfied with the services that we provided. I would highly recommend. I’m happy I choice to get this incomes in handy, you never know when your electronics may give out.

Worth every penny! I love this company and will continue to use it EVERY time. They make it so simple and easy to make a claim. Kids are hard on equipment and this gives you peace of mind knowing you can get a replacement. I've used this every time I purchase anything.

I am very grateful to have purchased this plan. Satisfaction has been meet on all levels. The agent as well as the repair team that was referred did a excellent job to let me know that I was in good hands as well as I had nothing to worry about from start to finish. I will never forget the experience with ASURION. MONEY has been well spent!!! THANK YOU FOR YOUR SUPPORT!!!!

My item stopped charging, so I filed my claim online, which was extremely easy. I was emailed a shipping label to send back via UPS. I thought I would have to wait until they received it, but the next day I received an email with refund instructions and was reimbursed immediately.

Communication with Asurion was good, without any impediments. Technician's appointment was scheduled in a couple of days after my complaint. He called me before arriving at my place, and he was punctual. This technician, I forgot his name, was knowledgeable, quick and he did a great job. The problem was solved. Thank you!

It was so super easy to file a claim and I was given a decision in under 1 minute. I was impressed! I will definitely be buying a plan on my next purchase. I love hassle free and this was definitely that. I would highly suggest this service. A plus service!

I've used Asurion twice, both times for a Fitbit watch and the results were very satisfying! For the price of the protection plan, it is well worth it!! And it's actually very easy to use, take a picture of the receipt and save to the plan, then if there's an issue, log on to Asurion and follow the directions.

It is absolutely worth it and has saved me several times!! Ease of use and filing a claim and the process is great to update you! One camera was replaced and a lens was repaired and good to go!! Very worth the purchase! Buy the plan. You won’t regret it.

Best of experiences I have ever had with a warranty company. Fast. Efficient. Easy to use and great communication. Shipping went smoothly. Now just waiting for my product to return to me as soon as possible. But the tracking for my item was sent to me right away. So I am currently tracking it.

Exceptional service from Asurion. From the customer service center to dropping my devices off at the nearest repair shop. I am very thankful for their helpful service. Asurion has given me a peace of mind with my home electronics, broken computer. No problem. They will fix it, then if they can’t the replace the it with a new one. Best money I’ve ever spent and the monthly cost is so worth it. Thank you Asurion!! TMac

The customer service rep was extremely nice, patient and had a working knowledge on assisting me with filing a claim. It was easy, no long hold times and just a few questions. He stayed on the phone with me as I entered the necessary information to further assist in processing my claim payment. He took down all the information I gave him regarding my problem, I definitely recommend using this service.

The LG tv you are replacing was purchased for $1200.00, the replacement tv has a value of <$500.00. What we were when we started the Asurion insurance was that we would receive a tv equal to or better than our existing LG tv. I don't feel is what we are getting.

I do not blame Asurion for my not receiving my gift card for $249.99. I blame the Staples' clerk for not properly carrying out his word to ship my dysfunctional printer to Asurion that day and then not seeing the next clerk had the correct orders of what was to be done. I haven't had a printer for about a month. I believe the second clerk hopefully immediately took care of the mailing to Asurion, after I found over a week later that it had never been sent.

I am so relieved at the peace of mind Asurion has given me. The support team on the phone couldn't have been nicer and the entire process from start to finish was ideal. If you are even considering using this program, run, don't walk, to sign up. I promise you it will be a smart decision.

Very easy to complete the process for the warranty claim. Simple to get the information entered. Always remember to take pictures of your receipt. Every athlete needs to purchase to protection plan to make sure you are covered for when they are ready to compete. I will always recommend purchasing the protection plans on all your sporting equipment.

Excellent experience -- Was given instructions on how to send the Epson printer -- was followed up by an email with a specific repair timetable. Timetable was met and the printer could not be repaired so a gift card was immediately sent. I would recommend this warranty company to anyone.

Fast and effortless process. The price point is worth the service and if for some reason you need human interaction, they will oblige. I found it easier to process this myself online and I had no problems. The service literally covers everything. I am somewhat of a thorough individual so I still had the original packaging for the device and the receipt stored with it, so my process is a little less stressful. Only because I have 3 kids and am used to having to replace electronics.

Transaction to replace my iPad Pro 2018 12.9 was smooth and seamless. Due to an unforeseen car accident, my iPad was pulverized and snapped in half. There were no questions or tedious transactions when making my replacement claim. Excited to get my replacement device as is an integral part of my music career. The process with the QR CODE at the UPS store was simple and easy. Thank You Asurion.

Asurion got someone assigned to my claim quickly. I never did get a "receipt" or anything really detailing what work was done. But it was relatively easy to get my washer fixed. The contractor didn't bring the part as requested, was my only "complaint."

I enjoy working with Asurion. I have never had a problem with any claims. This claim was straightforward, and they just offered a refund because the product was not in stock. I see myself using them in the future as well. My controller stopped working, and I reached out to Asurion, and it was easy to do. I got on the site and put in my information, and it was smooth.

When I finished my claim, a response text box dropped down about a review. When I did your bidding, the text box could not be deleted thus covering the order number. There was not X to exit text box. Could not perform the required requests. Solution: place an exit to text box that hides information.

I buy a lot of electronics on Amazon and usually get the Asurion protection plan. When they came out with the Asurion Complete monthly protection subscription, I decided it would be worth it. Today I made my first claim, for a lighting fixture I bought years before I subscribed to Asurion Complete. Since Asurion Complete covers past purchases, I made a claim online. It took labor 5 minutes and my claim was approved immediately. I highly recommend Asurion protection plans and am so glad I decided to subscribe.

Excellent Service! I've had to have my computer repaired twice within a year and both times Asurion has been quick to handle my problems. They sent all the paperwork and box to send my computer very quickly. The packaging was perfect and UPS Airmail ensured I wasn't without my computer very long. They repaired it and I got it back within a week. I'll continue to use Asurion for all my important buys.

I ordered a nailer 2-in-1. It worked great for about a month. It started jamming up and the push part broke leaving the nailer useless. I had bought monthly protection for all my tools and I was leery but I used it and I have no regrets. I got online through the app and filed a claim. It took less than 5 min to complete. I was granted a full refund. I sent the product and the refund was in my account in minutes.

I would highly recommend the Asurion protection plan. We purchased a pool pump that quit working after one year. I simply went to the Asurion website and filled out a claim and an e-gift card was placed in my account. Took less than 5 minutes and we were very happy.

I Almost forgot I had this coverage. I am glad Amazon displays a reminder that I purchased Asurion coverage on my order history. Hopefully this covers the cost to repair or replace my this iPad keyboard case! I purchased this Bluetooth iPad key case 2 years ago and it just stopped working.

I bought Asurion protection plan without thinking that much, However, it worked out very well. I think that everybody should buy this protection plan when you buy any product needs to use at least a few years, definitely for more years of use. The door lock keypad broke down suddenly after using the product almost 2 years. Then I went back to see to contact product company, found having Asurion protect plan, it was very easy to fill out to submit the claim. We did enjoyed not having door keys. We want to continue to use keyless entrance. I definitely recommend this protection plan. Thank you!

Interaction with the Asurion representative was professional and process very well executed. The representative was very helpful in assisting me with obtaining the information needed to process the claim, as wells as explaining how the refund process would occur with the coverages. I was initially hesitant to sign up for the Asurion for the program, however I now believe that I will continue to utilize this offer for all future Amazon purchases.

My dehumidifier worked well for a while but then stopped. The Unit was getting power and the fan was running; however, it no longer extracted moisture from the air. The Claim process was easy and fast. I appreciate not having to jump through hoops! After receiving the promised refund, I plan to repurchase unit.

When I needed to file a claim on a the luggage set I only used twice, I was pleasantly surprised at how easy it was and how quickly they responded! It wasn’t a gamble, I will purchase the protection every time to get the peace of mind to enjoy what I purchase!!

Sid was a pleasure to deal with during our WiFi configuration. He was very thorough explaining all the tech details. Asurion is very lucky to have a Tech like Sid, as he was a pleasure to deal with during his visit. He is very likeable and explains tech details in a way that is understandable to a senior like me.

I recently exchanged my photo printer, and I am thrilled with the new one. The returned printer was replaced with a unit in extremely good condition, which exceeded my expectations. The exchange service was top-notch – efficient, hassle-free, and courteous. The team handled everything smoothly, ensuring I received the new printer promptly. Their excellent service and attention to detail have earned my trust and loyalty. I highly recommend this company's exchange process to anyone in need of a seamless and reliable experience. Thank you for your exceptional service and support.

The handling of my issue after the claim form got uploaded, was resolved extremely satisfactory. Specialty service came and picked up my mower and returned it in about a week and a half, fully fixed. I was happy about the quick turn around. I would definitely recommend specialty service no.

At first I was skeptical about getting this insurance. But for $7 I figured why not. Sure enough about 15 months after my purchase my controller stopped working. I was amazed on how easy and quickly it was to get it taken care of. I wish they could’ve replace it, but they gave me a full refund instead, which I’m happy with! I will definitely start buying these warranties more often from now on!

I was pleasantly surprised with how easy the process was to file a claim and receive my refund for my Frigidaire Ice Maker. Will definitely use this service again. Have also insured my coffee maker and refrigerator just in case. Thank you so much! You’ve been very helpful. Thanks again.

My daughter's bike experienced unusual and rapid degradation within the 2 year protection plan. The process of filing a claim was seamless and only took minutes! Asurion immediately accepted our claim and I am able to now replace her bike! So thankful! I will definitely be using Asurion again in the future.

My ice maker stopped working after almost 2 years of perfect ice making. I looked up my order and affirmed that I had purchased a protection plan. Filing the claim took less than a minute and almost immediately I was notified that my product would be covered, I am very pleased!!

My professional Gama IQ dryer stopped working properly, and I was so relieved I had purchased the Asurion protection plan. Filing a claim was quick and easy. I was pleasantly surprised to receive a full refund, which I can now use to replace the dryer. Great service and hassle-free experience!

Everyone I talk to has been very professional and helpful. I will highly recommend Asurion protection plans to my friends. I feel like the value that I get for the price is very fair and the ability to call in and talk to individuals about the problem is extremely helpful.. I feel like the return process is fair and easy to follow.

It only took me two minutes to file and then I was done. It was so easy and quick. I would recommend this service to everyone I know. Thank you for your understanding and keeping it easy and simple. Now I have to order something new to come in the mail now.

I finally had a warranty item issue. I have no complaints and will continue on using this warranty program. It's a good deal if you have a active family with many different hobbies to have one warranty program for everything, keeps things easy. Have told extended family and friends to sign up.

Had a TV with issues. It was old but served its time. Put a claim on the current issues I was having and Att Home Protection took great care of my. Thanks for the fast and quality work. Great work Att. Highly recommended for those with lots of electronics and gadgets.

The customer service department was very helpful and the support team was excellent. I am very pleased with the whole process. From the time I called and submitted the claim everyone and every single person was very helpful. I look forward to receiving the replacement item. I could not have asked for a better quality experience.

Recently had my screen repaired. Had been working fine until today the screen started suddenly flickering. No cracks anywhere on the phone and no exposure to liquid. However, the phone has recently started feeling hot to touch even when not in use. I called to explain issue and see what steps I could take. Before I could speak to anyone I was offered a home plan and declined. I was transferred to an area where I was directed to input an ext. Not knowing the ext the call was disconnected. Called back and explained the situation all over and my recent experience.

I bought my son a nice (pricey) gaming chair for Christmas 2022. I had the store put it together. I also paid for the 3 year warranty. The chair broke this past week (2.5 years later) and my son was upset as he uses every day. I logged a claim online Saturday using the warranty details. They had me send pictures of the chair including damage. On Sunday they sent a gift card for a full refund of the chair. We were able to purchase a new chair the next day. Very fast and efficient process. Great service online over the weekend. And a happy son.

At first, I was nervous to start a claim because I thought it might be difficult to file a claim or not understand it because of the difficulty of the process, but Asurion made the steps to file a claim very easy to understand. I really appreciate how they have it set up to guide you step by step.

Thank You Asurion!!! It's so friendly and simple process. Super fast🌟🌟🌟🌟🌟. I'm happy again and the service was excellent. I was update my Asurion Home+ and wish you all the best. It's so surprised to have many option. Great 🌟🌟🌟🌟🌟. I will recommend this service for all my friend. It's so good to feel, that Asurion is your part.

This is the first time I’ve used the plan. The process was relatively easy and over all pretty painless. For anyone looking for a good coverage, this is worth looking into. This claim was for the replacement of a 60” wall mounted TV. The only issue I have is that taking the existing TV down and hanging the new TV was a real pain by myself.

Great job. I love using the app. It makes it so easy to navigate and I was able to get what needs to be done quickly. I filed a claim on my PS5 controller. Controllers have a $0 deductible. It is included in the plan. Thank You Guys! God Bless!

2 in 1 treadmill under desk stopped working.. Ask company to replace it but that company was a joke. Submitted insurance claim. No problem. Great job to getting the insurance and they took care of it. No hassle. Asurion took care of the treadmill with no questions ask. Very thankful I purchase the Asurion insurance because this treadmill broke within less than a year of use.

William was one of the best service guys ever. He was honest and had a super personality - you need to hire more people like William. He was very sharp on product knowledge and knew all about my Samsung refrigerator. It is my honor and with great pleasure, I highly recommend you use them for your needs.

Easy to work with Asurion. I believe in extended warranties. Save money and time. All my purchases are under extended warranties. Having this service give us peace of mind. My family are very happy with this product, but right now it’s not working the way we expect. Waiting to get a new air fryer. Loved to work with Asurion.

The plan was sooooo worth it! I had chair that snapped off the rolling base. I opened the browser and uploaded the images. When they didn't show enough information, they asked for a few more. Within 24 hours I received the reply! All you have to do is take good pictures of the damage. The process is super easy and the resolution is fast!!! HIGHLY recommend.

Asurion is so easy to deal with, very affordable insurance even for home devices, and very simple and easy to place a claim and get the replacements back, and supper fast, thanks Asurion. I'll definitely recommend you with everyone especially if you have kids 😀, so I repeat definitely recommended Asurion as your care provider for any type of devices, trust asurion is the best. 👌 👍 😍

I had to use my protection plan because my moped is basically totaled. Marry came to the rescue and made terrible situation better by offering excellent customer service. She was very kind and made the process quick and easy for anyone to understand. If you plan on making a large purchase then the protection is essential.

Gerardojr is a keeper. He listened to my concerns and address them quickly efficiently and provided me with clear direction on next steps. Gerardojr Used great for ** and was polite with his communication. Enjoyed interacting with him via chat, I will make sure and make a note of how to contact you again.

I purchased a Shark vacuum from Walmart, and it worked well for about a year. However, over time, the suction power began to weaken. Despite regular cleaning and maintenance, I started having trouble vacuuming carpets, and debris often got stuck in the main pipe. Thankfully, I had purchased an extended warranty through Asurion. I contacted them to file a claim, and the entire process—from submitting the complaint to receiving my reimbursement check by mail—was seamless and hassle-free. I'm really impressed with the service, and I’ve recommended to my family that whenever they buy electronics, they should always opt for an extended warranty through Asurion. It’s definitely worth the peace of mind. Hats off to the team at Asurion.

My last experience was with Michell, a Verizon tech coach for Asurion Services. This experience was so phenomenal that for once in my lifetime, I actually felt as though Verizon team members and co. truly CARE ABOUT ME. NEVER have I ever, received such services from ANY company that I receive services from. As a consumer, I highly recommend the Verizon Network, they WILL deliver exceptional service and your dollar will feel invested, not spent!

Spoke with a customer representative on the phone, she explained what I needed to file my claim. She put me in touch with Amazon where I had purchased it and the Amazon representative helped me find the information I needed. I then went online, filled out all the information and filed my claim. Everyone was very helpful.

Queried Kerby whether new replacement phone on my wireless account carried the same Asurion protection as the previous phone. He quickly looked up my account while being both friendly and professional and provided assurance that the protection continued while reviewing different upgrades of a policy I might want to consider. Appreciate his friendly and responsive answer.

Submitting a claim was fairly easy and once I described the issue Asurion was able to reimburse almost immediately. Thank you for ease of access and support. I will definitely be using Asurion for future coverage. The criteria for what is covered with Asurion is very clear. I am glad I decided to buy the extra coverage.

I purchased a stick vacuum from Amazon and also got the protection plan. 2 yrs after my purchase the vacuum stopped working. I messaged with Patrick and he was professional, friendly and quick. He was able to find the product and issued my refund as an e-gift card to my email. I always use Asurion because the staff is knowledgeable and always seem to be having a good day. I recommend Asurion for any and all protection plans! 🙂

I had damage to my router after a storm. My rep was quick to pull up my information and filing a claim was super easy. She registered the additional item from that order to make any future claims easier. For the price, these plans are absolutely worth it. I will be purchasing them for all future electronic orders from Amazon.

Today's world is way too busy but this help page is absolutely wonderful! Marion was able to help me with my phone issues and remained very pleasant to work with the entire time! I would use this service over and over again for my phone questions and glitches. You won't regret latching on to this team!

Once I was able to be connected to a live tech the problem was resolved fairly quickly. My tech was Joel and he was extremely patient with me. I’m elderly so he had to explain things in detail multiple times. Joel was very gracious and patient. I didn’t appreciate being sold the Verizon Protection plan at the end of our tech support call. I will say Joel did his best to answer all my questions and walk me through the plan and the benefits as well as the cost. And ultimately after multiple conversations I did sign up. Nicely done Joel.

Very good and reliable company. Eases your mind on the electronics in your home that are covered. Very easy to get service and or a replacement. Have had to use them several times and have always been very satisfied with their service. You can easily request service online or call, not difficult at all. Highly recommend :)

Diana was a pleasure to deal with, very knowledgeable, courteous, patient, a truly pleasant experience. You should give her a huge raise and try and find out if she knows anyone else like her that you can hire. Diana was a pleasure.

Our Gazebo top got a tear in it. It was so easy to get a refund, I couldn't believe it. I received my check inside a week. If you are considering this and are getting a gazebo top (which wears out yearly), it is worth it to get the protection.

I chatted with a representative online about the problem with my Fitbit. She took my information and filed the claim for me in no time. I was completely satisfied with the results of making my claim to Asurion. Very easy and completely in 15 minutes. I would recommend Asurion to my family and friends.

My washer had an unusual problem, the door opened during operation & the hot water valve would not shut off even after the power was turned off. The Service repairman replaced all necessary parts & tested the system before he left. I am very satisfied & pleased with the repair & ease of filing a work order.

Cyril’s was very helpful in addressing the issues for a battery & screen protector replacement. She provided the number for the Asurion protection plan so I can set up an appointment to get them fixed. I will have to wait and see if the issues are resolved when I call to make an appointment.

Needed to activate phone. Took very little time to achieve. Very nice to not leave the house. Thank you David **. Very friendly, prompt, and helpful. Something that would be helpful is 24/7 tech support because I received this phone at 6 pm last night to the location I am at.

Quick and easy to replace a broken phone. Customer service was very nice and helpful. Probably one of the easiest pain-free experiences I have had trying to deal with phone problems. Did all of it online through the chat without having to go to a Verizon store. Would recommend others to use Asurion to protect mobile devices.

Over many years I have had items protected by Asurion. Repairs are handled quickly, correctly, and smoothly. Shipping and receiving is simple. Often I have received my devices back from repair remarkably quickly. I have only had good experiences. I will always buy Asurion products. There is no need to change companies.

I had an outstanding experience with Asurion representative, Lerry **! From the start of our chat, her friendly demeanor and willingness to help made a significant difference. She listened patiently to my concerns and provided clear solutions. Her professionalism and knowledge stood out, making the process smooth and stress-free. Thank you, Lerry, for going above and beyond to ensure my satisfaction!

Lenovo computer stopped working. Lenovo tech told me to go through Asurion warranty. Still under Mfg. warranty. I was explained by Asurion I was still to use my mfg. warranty. Was a simple answer to my issue with my computer. I have been through 14 emails back and forth trying everything that Lenovo has been asking me to do and still no computer.

My experience was very pleasant from beginning to end of chat. It was quick and easy to be able to get the information that was needed to process the claim and would highly recommend to anyone. She explained everything in detail, so it was easy to understand, while being very professional and kind. Thanks a million!

Jeff the man who mounted my TV was extremely pleasant to deal with. Explained what he was doing. Cleaned up after. Was super nice to my small grandson. Explained what he was doing to the little guy. Communicated well on when he was to arrive. Have suggestions on mounting. I would definitely keep him as a sub- contractor.

So if you don't have Asurion home insurance, you need to get it. So worth it! Had a TV go out the other day, very easy to start a claim. Had the replacement TV in two days. Had problems with the new TV. Went online to customer service and took care of the problem right online with no problems. I will never go without Asurion insurance.

I have been back and forth between Verizon and Apple since Easter. The people that I have dealt with have all been excellent. But, the systems are the reason for my problems. This was the 3rd phone that I have tried to get through your system and I had to go to a store to get this straight. Your people are excellent. But your systems are terrible.

Asurion is a great company to work with. Their claim process is easy to navigate and if you need to speak with anyone, they are very friendly and they make every effort to help with whatever you need. I’ve had Asurion Home+ for several years and my claims have been two iPad screens, a floodlight security camera, and today I finished the claim process for a 70” flat screen TV. In each case, they repaired or replaced each item, just as they advertise. The new TV will be delivered day after tomorrow! They gave me a couple choices and I’ll attach a picture of the one I chose. Thank you, Asurion!

Having an Asurion protection plan on every product that it's offer I always opt in. My water dispenser breaks down, I immediately went to my purchase history and redirect me to Asurion website which has easy navigating when it comes to your product claims. I get result in a few minutes and happy about it.

I used the Live Chat for help. Once I uploaded my receipt and explained the problem, I was able to solve my issue in a matter of minutes. Everything was surprisingly easy. My claim was approved and I will be getting reimbursed for my item. Glad I bought the protection plan from Asurion via Amazon.

Heater replaced. Evelyn was great and I recommend highly, it was a very quick and easy thing to do. She went the extra step to accommodate and I am very appreciative of her. I am very highly satisfied and thank her for tending to the problem in a friendly and fast way. I am able to get a brand new heater thanks to her. As I said, I highly recommend and am very pleased with the outcome of my unfortunate problem. She is a pleasure to deal with.

I received my laptop back fast, but the power cords were not in the package. I can not use my laptop without them. I have called several tines and I still have not received my power cords. The repair if it was done was received very fast, I can not tell if it was repaired without the power cords.

Excellent experience filing a claim. The chat used to interact with Asurion worked very well. I did have a trouble using my order number to initiate the claim but whatever the issue, it was resolved within the chat. The claim was approved quickly and clear, concise instructions were provided for the next step.

When my device suddenly stopped working, I expected a long, frustrating process to get it repaired or replaced. Instead, Asurion delivered one of the best customer service experiences I’ve ever had. From start to finish, the process was fast, easy, and completely stress-free. Filing a claim took just a few minutes online, and I was guided step-by-step with clear instructions. What impressed me most was the speed—my replacement device arrived the very next day, in perfect condition and ready to use.

Bought a warranty for my steam mop and just used it. The mop head became detached and fell and broke. Very simple process and getting it replaced. Will use this service again. Having the peace of mind was great. It was a simple process: fill out a short form, submit a picture and send.

I bought a Panoraxy security camera on Sep. 2023, which failed to tilt and pan. Went to Asurion website and was directed to chat session. Initially, there was a wait for someone to come for chat, but finally, every step went smoothly, and Asurion Protection Plan processed for a full refund in an Amazon Gift card.

I'm just starting out as a customer and I'm already happy with customer service. They are very helpful and I can't wait to get started with my service. Hope I become a forever customer. I had mobile and I was overcharged for my service. I was never happy with their services and almost getting my service disconnected and all the reactivation fees.

This has been the easiest experience I have ever had making a claim before. I had a text message answer to my claim before I had been redirected to the customer service satisfaction survey. I would completely use this company again, and would recommend them to others. Thank you for your excellent service!

Needed to file three claims over the past year and everytime it has been a very efficient and good experience. I've called in and done a claim over the phone and also submitted one online. Very professional customer service. Have recommends this to several of my friends and family members.

Updated on 05/16/2025: Asurion came through with a favorable response. Instead of replacing the bad Apple watch, they issued a reimbursement. The amount of reimbursement was not 100%, but it was large enough for us to feel satisfied. This reimbursement will be helpful towards the cost of a new replacement watch. There was one small and vexing problem. Most of several times that I attempted to follow-up up on the claim on Asurion's website, the website would not respond. I don't have this problem anywhere else. I advised this to Asurion so that they might investigate if this might be a system issue.

The process is very easy. What was difficult was finding the serial number and model number of my TV 'cause it was wall mounted and very big. I could not get it down myself so I had to slide my phone behind it. I love the new home protection plan that Asurion and AT&T has now. I wish I'd had it last year when three hurricanes came over the top of me.

My 65“ television started acting crazy a few days ago. I filed a claim online and I was shocked at the speed in which my issue was resolved. The online was direct without any hold ups. I will remain a faithful customer with AT&T Home Protection Plan. This is one of the best insurance to have for any home warranty when electronics are out involved.

Great service, fast and easy, I highly recommend using Asurion warranty. I filed my claim and within 2 minutes they approved it and sent me a shipping label to take to UPS, great, great, great, fast service, use them for all your future purchases, you'll be glad you did, fast and easy.

Have used the service before, with cell phones and now my television. With low processing fees I'll be getting a new TV. The process is super simple, a few photos of the unit. Brief description of the issue. Pics including the make and model numbers. Submit and wait for the review of the issues. Received my claim review in less than 24 hrs. Thanks.

Easy enough to file a claim with a quick and efficient response. Never confident about these warranties being true to word. Will be happy to purchase warranty again in future. Top service, thanks, Asurion! Recommend purchasing, it’s well worth it although haven’t received refund yet, it’s confirmed and we feel confident that the outcome will be as expected.

The phone app made it simple to file a claim. I had a line of dead pixels in my LG OLED Tv that was beyond distracting and would’ve been very costly to repair through LG service channels. This replacement warranty saved me money and a headache. I highly recommend this service that was available to me through my Verizon wireless service. The speed of replacement was under a week from the date of claim.

Customer Service was Excellent. Shipping options were terrific, and so were the replacement options. I hope the replacement is as good and durable as their claim filing processes. I am happy to report back within the 1 year and/or 2 year follow up here with an update for everyone to view. Best fees Spent!!

Asurion is doing an excellent job—the claim process is simple and straightforward, which I really appreciate. It would be even more convenient if there were an option to file claims for insured products directly through Amazon. Honestly, if I didn’t have Asurion, I would’ve had to toss out quite a few electronic items I’ve purchased from Amazon. But with Asurion coverage, I feel completely worry-free when buying electronics. I always try basic troubleshooting first without opening the item, and if that doesn’t resolve the issue, I just file a claim and I’m good to go.