Asurion Reviews

While claim process at first was easy until Asurion sent me a replacement device that started smoking and caught fire on my porch and subsequently asking for a replacement after this has been denied over and over. I’ve emailed corporate offices with no reply. Filed with BBB and the FTC and no reply yet. I’ve only asked for them to send a replacement yet nothing has been sent. Next step is legal. All they have managed to send was a package to send the damaged device that they sent me that caught on fire. No thanks. That’s my evidence. I don’t know what else to do at this point except leave a bad review.

Worth every penny, simply the best protection program in existence. I have used Asurion several times without one single issue. Highly recommended for peace of mind protection. Customer service is absolutely amazing and professional. My entire family and all my friends have opted to get asurion without any regrets.

The process was rather a convoluted. I had to call three times and spoke with four people which took an hour or more before they resolved the issue. I uploaded documents two or three times at their request and they still made it very difficult. This has been a common problem with this company for the last couple of years. I think they do this on purpose to frustrate people.

Great experience. Very easy to file a claim. My device stopped working randomly. Filed a claim. Shipped it out. And then a few days after receiving it, they sent me a gift card for it. Now I will buy a new one and add the warranty. Definitely worth it.

I highly recommend this Insurance program by Asurion. I found the agents to be super helpful, cooperative and explained anything I questioned. The phone was always answered, I was never put on hold, to be connected and their responses are completed in a timely fashion.,

Uploading your receipt and everything was really easy and even putting in a claim was easy. It’s just the options they give for what benefits was not the best but if you just give the people a call they’re very understanding so I would definitely recommend.

You might think you will never use. I'm glad I remembered and purchased. Fast service and answers. Product I purchased Ave every product is covered on Amazon purchases. Gives me peace of mind. Now purchase and have peace of mind too. Glad Amazon offers this.

Filing a claim with Asurion through my Amazon app was frustrating. Every time I switched to get info from Amazon, the Asurion process closed and forced me to start over. Not seamless at all—needs better integration.

My battery life had deteriorated so that my Apple Watch could not make it through half the day. I was going to just wait for the new watch release to and get it. However, I remembered we had this service contract and decided to see if the watch was covered. Fortunately it was and I sent it off with the repair form. Two days later I get a text that the issue was covered and they showed the replacement watch. Same series but with cellular too. So, for $59 I have hopefully a just like new watch. Great service less than a week and I have answer! Hopefully I get the replacement as fast.

I was extremely pleased with the whole experience. The whole process to get this set up was easy and smooth. I got to pick whether I wanted to drop my phone off to be repaired or have a tech come to me free of charge which was super helpful as a busy working mom. You get to pick the time frame in which you want the tech to arrive and with the arrival time being between 11am - 1pm. I was extremely pleased when the tech arrived shortly after 11am. The conformation email said the process could take up to 2 hours and he only took 30 minutes! Super easy, I just handed my phone to him, he repaired my screen at my place and of and just 30 minutes I had my phone back in hand good as new! If you were hesitant to try this out please don't! It really was a fantastic and simple process ending with happy results!

The lady that helped me on the phone was very helpful and patient. I definitely recommend the product and the customer service is awesome. She sat on the phone with me and waited till I finished everything. I will be using them again and I hope to get the lady that helped me last time!

The process was easy and straightforward. There was no back and forth or having to wait on hold. I was able to put in my problem request and received immediate assistance. I also received my refund in a timely manner with no issues. This was by far the easiest insurance process. I will choose Asurion again!

I was very happy with the repair; I arrived back at the repair shop exactly 2 hours from the point they told me it would be done, When I received my phone back, it looked brand new, not only did they replace the battery, but they also replaced the screen and a new back cover. I would recommend this repair shop (UBREAKITIFIX) to my friends and family.

I would like to thank Asurion for quickly resolving my issue that I had with my my E bike. The protection plan is outstanding. I’ve always purchased the Asurion protection plan for all of my large purchases that require coverage. The the individuals that handled my claim was able to resolve it very quickly and again I thank Asurion for the outstanding customer service. I highly recommend any purchases you make that you include the Asurion protection plan.

I sent a message about the problem I was having with the vacuum I purchased and I got a reply instantly and after answering the question you asked your solution was to pack it up and mail it back to you!! I look forward to receiving a vacuum that is the same as the one I return or I would like to be given the chance to upgrade to a better one and I will be responsible for the difference in price! Now this review is being written right after I was told to pack it up and mail it in so I really pray they will be just as fast with mailing me a new one that works!!

Awesome to have Asurion mobile and home insurance on all devices. They always come through!!!! I'm extremely happy with the quick services this insurance provides. I always tell my friends, family members and my children. However, my Children know hopefully they have not forgotten now that they are doing their own thing :-)

I had a cracked phone that I ran thru my insurance at Verizon. Thankfully they setup the service and backplate thru uBreakiFix. My phone was expertly repaired and the service was excellent as well as the technician who helped me. I absolutely recommend this company!!

The claim process was easy. Asurion responded within one business day and they decided to replace my device since my device could not be fixed. And they are able to replace my device within two business days. I have used Asurion before and I had the same easy and quick service. I highly recommend them.

Staff were helpful and payment was quick after I returned the damaged item. The process was smooth. It only took a few minutes to talk to an agent and they were helpful and sent me the instructions on returning the product back to them. Full payment arrived by cheque within a week.

I’m not sure how they have all the positive reviews here. I was sold the plan on top of the protection for 4 devices on my AT&T account and both totaled $75. I was told that home protect covered all smart home devices and also TVs, Apple Watches, nest cameras and he even said it covered cracked screens. I filed one claim on AirPods after he claimed it covered them and my husband lost one. I understood that denied claim but I tried to see anyway. But, when I had my nest camera fall off the wall and hit the garage floor, it denied it. The fall broke the lens and like the cellular phone plan, was told it covered broken lens. He sold me on the fact it covered smart home devices like that and yet I am now told it don’t cover the camera. I canceled because apparently it only covers something like a malfunction and not falling on the cement. Not worth it!

Asurion's Website to process a claim was very easy and straight forward. Works very well. The only thing that would be beneficial to the consumer would be a generic gift card that can be used at other stores or websites not just the store your return was at.

Filing the claim was very easy, and I received compensation via gift card immediately. Greatly appreciate with this level of service, and full recommend them, especially when buying video game controllers for a certain, very popular, video game console manufactured outside the United States.

I have a toddler always breaking my electronics. Asurion lives up to its name by assuring the customer of the best service! My daughter is 19 months and nothing is off limits to her! She’s a little electronics destroyer demon! A must for parents of young children!

Asurion’s insurance program is outstanding. The claims process is seamless, customer service is attentive, and replacements arrive quickly without hassle. I felt valued every step of the way. Their reliability and efficiency bring true peace of mind. Highly recommend Asurion for anyone seeking trustworthy, stress-free protection for their devices.

Fabulous and prompt customer service and communication. A service technician came to my home and replaced the back case of my iPhone 16e. He called and texted me before arriving. I’m very happy with Asurion Insurance.

They did a great job with taking care of our issue. We’ll order another charger tonight so my wife can have her emergency charger/compressor kit with her again. The clamp for positive battery terminal cracked where the spring is stopping it from closing. I had to use a rubber band to keep the clamp closed. Thank you, again.

I had a charging problem with my electric scooter and when all attempts to charge my scooter failed, I filed a claim with Asurion! It was very easy to file a claim and I immediately received a mailing label and instructions for returning my scooter!

I have filed 3 times under this plan. I have to say it has always been a great and simple experience. I don't know what I would do if I didn't have this plan. I would have been paying a lot more than what I pay for in service fee. Thank you so much AT&T/ Asurion.

The Asurion website I was directed to (for a claim on a Wybot Robotic Pool cleaner) was very easy to navigate and the response time was remarkably fast. They are going to honor the claim for the full purchase price of the product. More news to come if there are any changes.

I stated them earlier! I was without my refrigeration for 6 days. I really do think you should have weekend hours. The Gentleman that came was very respectful. Only ask me to remove items from the refrigerator in which I did. It took him approximately 2 1/2 to 3 hours to complete the problem.

Asurion was quick and easy to navigate the claims process online. The prompts were simple to follow to ensure I filed the correct type of claim. My phone arrived the next day and setup was a breeze. Returning my old phone was super simple - they gave step by step instructions with a return envelope. I would recommend Asurion to friends and family!

I had an issue with an item from Amazon and this plan saved my entire experience!! The seller had a no refund policy I didn’t realize until after the product started giving me issues. I had the Asurion plan and this was an essential time to use it. I had a regulator that stop working properly after the 3rd or 4th time I used it and was essentially SOL. This plan allowed me to send off my defective one and get a functioning one sent to me! I could not be more pleased with this protection plan.

I had a cracked screen on my I-phone and my technician-Nicholas took care of it today—-on Labor Day! Nicholas was great at communicating his approximate arrival and length of service! He was also very professional, efficient, extremely polite and most importantly to me—-took the time to interact with my 3 yr old rescue dogs. They were very leery of him at first because they were abused! Nicholas showed them some compassion and soon had them trusting him! Back to my phone-it looks and works like brand new and I could not be any happier with the entire experience!

My Samsung control stopped working, was reluctant at first to file a claim because I believed it was going to be difficult, to my surprise, it was not at all. Very user-friendly and didn't take long to complete. Will definitely be recommending HomeTech protection to friends and family.

I purchased this item along with the protection plan, and I’m very glad I did. Knowing that it’s covered by insurance gives me peace of mind, especially since unexpected accidents or damages can happen at any time. The protection plan clearly states that if something goes wrong, I can have it safely replaced without the stress of paying out of pocket again. That kind of security makes the purchase much more valuable. I appreciate having the reassurance that I won’t be left without support if the item breaks or malfunctions. Overall, the protection plan makes me feel confident that my investment is well-protected and that I can rely on safe and reliable replacement whenever necessary.

I purchased a sheet scanner from Amazon and added the Asurion protection. After two years, the scanned pages had lines down them. I contacted Asurion, and they immediately sent me a shipping label to return the scanner. After receiving, they will refund the purchase price.

I’m so glad I found this company. They have been so easy to work with. I’ve used them for multiple electronics and they have either repaired or replaced them. I’m looking for more ways to get their coverage on my appliances because I’ve been so impressed with their electronic coverage.

Purchased a warranty from them with an Amazon purchase. It was really quick and easy to use. Had such a great experience that I purchased another warranty with them on another purchase. I would highly recommend them to friends and family. Great overall experience.

Glass fixed. Now phone doesn’t work. Stuck on sos. Horrible. Took phone to have back glass repaired. Glass looks great. Problem now is phone can no longer make calls on cellular network. Phone can no longer receive calls on cellular network. Phone should work after repair BUT NOT MINE.

The services I've received by Asurion has been great for all my electronic devices (cell phones, tvs, etc.) that are covered. The customer service representatives & the techs that have come out to my home (in the past) provided excellent service. The online claims platform is quick & easy to use. I'm glad I was able to immediately select a replacement product. The delivery date of the replacement product is sooner rather than later and that is a big plus.

After purchasing many protection policies, I finally had a reason to submit a claim. The process was so easy and effective, I can say it has made a lifelong customer out of me. I mostly started buying the policies with Amazon purchases, which itself is an easy and cost-effective option.

The guy who helped us was very helpful and explained everything very well and didn’t talk down on us like we didn’t know what we were talking about. He was very polite and even joined in on our jokes. He even made sure we were satisfied with what was done before he let us leave the store. Will be going back for any other devices I need fixed in the future.

We bought a 5 year extended warranty from Asurion on a washer and drying purchased from Home Depot. The dryer broke down and it was about 5 years and a week from the purchase date. However, HD had to order the washer and dryer and it took about a month. I had a copy of the bill of lading that had the install date on it which was just under 5 years. While on the phone I scanned the paperwork that showed the date the washer and dryer were installed, and we had use of it and the rep changed the 5 year start date to that date. Making it just inside the 5 year warranty expiration date.

Very happy with Asurion's prompt response and the quick turnaround and getting me my replacement device. Looking forward to doing more business with them in the future. Hoping the device comes soon. Waiting on that. I can't give any more descriptions. Thank you.

I signed up for the coverage about 3 months ago and doubted I would utilize it. Strangely, I had 77inch TV that is only a couple of years old, suddenly lose picture. I made a claim, expecting a hassle or denial. To my absolute amazement, they are sending me a brand new TV! What!! It can’t be this good! Granted, I’m writing this immediately after ordering the new Tv and haven’t received it, but so far.. absolutely amazing! Good on ya Asurion! I’m a fan!

I had a great experience with my Asurion / Verizon Home Device Protection Plan when my Apple AirPods Pro suddenly stopped working after they were already out of warranty. Filing the claim through their website was quick and straightforward, and the return shipping process was completely hassle-free. I sent my AirPods back and, within just one day of Asurion receiving them, they had already offered me a replacement solution. Everything was smooth, fast, and stress-free. Excellent service all around — I couldn’t be happier with how easy they made the whole process!

I’m really comfortable with Asurion and my product repairs. They make the process mostly simple. They ask to verify my account info so I feel my data is safe. It also asks for product verification on each claim. I have a big family and kids are always breaking things. I’ve been with ATT for over a decade and with Asurion on and off for about 3-5 years. I’m satisfied honestly.

I was helped from beginning to end, starting with e-mails, texts, phone calls, customer service. I give a 10/10. I know the company doesn't specialize in just my dj controller but communication was very informative. Nothing was found wrong with my controller, actually could have been resolved with a few mixer adjustments on serato lite settings. My jog wheels were serviced regardless. My respects to fast and top notch service. I recommend 100% regardless of my issues with my controller.

Asurion made it super easy to file a claim. UPS doorstep pickup was convenient for me, and I got a replacement for my device sooner than expected. The deductible was reasonable compared to the cost of my Beats headphones. Highly recommend this Verizon protection plan.

Asurion is awesome with providing factory replacement pieces and not using off brand aftermarket materials and they don't charge you an arm and a leg for it either. I was very happy to find that they would come to my location but I also have the option to go and meet them anywhere else or at one of their locations. The technician was very good about keeping in contact with me leading up to my appointment and I was very happy with how quick and easy it was to set up my appointment and absolutely overjoyed about how quickly I was able to arrange my appointment, they even have same day availability when possible.

The service tech called before she arrived and gave me a time of 45 minutes for her arrival, she was right on time. I had some trouble logging into my phone, and she did other things to get the job done. It's nice to have a viewable screen, and I'll get a glass protector for my phone now. The screen replacement was done in about 30 minutes from her arrival to departure. The tech was knowledgeable about the phone and very polite. I would recommend Asurion insurance for your phone; their service and coverage are excellent.

Andre was the Asurion representative who diagnosed the problem with my TV. He is very professional, personable and accurately described the claim process making it quick and uncomplicated. I also appreciated that he contacted me about his arrival time and was on time. Very satisfied with this service.

I can't say thank you enough for the quick resolution of our disaster when we lost a phone and found it with the screen shattered. Our lives revolve around our telephone and this seems to be most everyone. So when a phone is out of commission, it is awful.

I am incredibly impressed with Asurion! The delivery of my new phone was exceptionally fast, arriving in less than 24 hours. Setting up the device and transferring all my data was a breeze. The process was straightforward and easy to follow. I highly recommend them for their efficiency and seamless service!

I lost my phone in burnt home debris. I filed a claim. It was sent the next day. But the driver did not look very much. I still live on the property in a camper trailer next to a tree row visible from either road. I have a corner lot. It was sent back to Asurion. It took me about two weeks to get my next day delivery phone. It was delivered both times by UPS. Most important I got my phone minus the $189 fee. Better late than not at all. Thank you.

Still cheaper than paying for a new phone. Still hard to cough up 30% of the phone's price. Request that you make it cheaper, say $100. Had a little issue with the app confirming it was me since I could not get a text because I no longer had the phone (poss I took wrong steps while on the app). I called in and C/S helped me in person. I still find it better working with someone real.

I purchased a dehumidifier from Amazon. Amazon offered a Asurion 4 year housewares protection plan for the dehumidifier. I am very glad that I purchased the Asurion plan as the dehumidifier stopped working (ices up and the dehumidifier stopped functioning). I filed a claim with Asurion. The process was simple and straightforward and Asurion immediately honored my claim. Very pleased with the protection plan and Asurion. For any appliance that I order from Amazon I will definitely purchase an Asurion protection plan.

I purchased my luggage for a trip to Alaska through Amazon. I never purchase service plans but decided to this time. I traveled for 19 days and went past my return date. Upon picking up my luggage on the turnstile when I came home, I noticed that the wheel had come off the 28 inch piece of luggage. Bummed out, thinking I missed my return date, I noticed in my ordered that I had purchased a plan in case of damage. I filed a claim and was reimbursed immediately! Wow, that finished my trip on a high note! Thanks Asurion!

I was pleasantly surprised at how easy the process was from start to finish. I would highly recommend to everyone. Received my replacement device next day!! Customer support was very helpful with setup and talking me through transferring data from old phone to new one.

Unreal process. Setup a repair for Saturday morning for my son's device, small crack in the front screen that we want repaired so we can take him and upgrade his device. We carved out our morning to be at home. I receive a voicemail half way through the window stating they couldn't come. I reschedule for Monday. Again we wait at home, a tech comes and tells us that there is nothing that they can do since my son had accepted the iOS beta and Asurion isn't trained in the beta. They instructed us to go to the "store", where the techs can handle this. Per the tech's instructions, we go to an AT&T store and wait in line. Once it is our turn, we are told to go to a "uBreakiFix" shop. We drive another 30 minutes each way out to that shop. They tell us that they also cannot handle the iOS beta and that their techs should have never to said to go to the store.

My screen broke on my iPhone. Called the number that Verizon give me for Asurion. Called and spoke with a agent and received my replacement phone within 24 hours. They sent pretty easy instructions for me to follow. So my phone service was up and running the next day.

I’ve always used Asurion to insure my purchases. The couple time I’ve had to utilize the insurance have been painless. The process was simple and straightforward. The process has been easy no matter where I purchased my items. Thanks again for the simplicity.

I’m very impressed with how smoothly this protection plan worked. I submitted a claim for my washing machine, and the reimbursement process was quick and hassle-free. Everything was handled efficiently, and I received my reimbursement without any issues. Highly recommend this plan for peace of mind!

Very Easy and No questions asked. No complications at all. Issue resolved in first phone call. I would recommend everyone to get the annual insurance for one low price for all your eligible products from Amazon. Excellent and Fast service. Easy to contact. Thanks

I shattered the screen on my phone and needed a replacement. In my flustered state, it could have been an opportunity for everything to go wrong. Asurion made filing a claim quick, easy, and in a couple days I had my replacement device. Then, they worked patiently to help me set it up! Always protect your device with insurance and if possible, make sure it is with Asurion!

My headphones broke after approx 18 months and Asurion reimbursed me for the purchase price with no problems. I will definitely be purchasing a new warranty with my next purchase from Amazon. The price of the warranty is well worth it if and when you have to use it.

Thankfully I purchased this warranty because my TV died just over 2yrs out. I replaced the broken TV with another at same price. That's the good part. The bad part is Asurion's customer service stinks. I WAS LIED to on how and when the check was coming, I call back 2 days after check should have arrived in mail, and much to my surprise the person then informs me that it will be coming that evening by electronic gift card thru my email. If I haven't received it to call back, again. Thankfully it came. It was frustrating to say the least and I first contacted them on July 28, and FINALLY GOT THRU THE COMPLETE PROCESS on August 21st. Basically a whole month without your main family tv.

I recently had the pleasure of using Asurion for some home appliance repairs, and I couldn't be happier with the service I received. I brought in both a laptop, cellphone and my Xbox, and from the moment I started my claim, the customer service was top-notch. What really stood out to me was how easy the whole process was. Dropping off my items was a breeze, and the repair process was straightforward. Plus, their communication was excellent. I always knew the status of my repairs and what to expect next. Overall, I highly recommend Asurion for anyone needing appliance or electronics repairs. Their combination of great customer service, ease of use, and clear communication makes them a standout choice.

Very quick service. We applied for repair and within 8 hours, they reached out, scheduled a time at a repair facility and had the phone returned in perfect working order all within the 8-hour time period. I cannot recommend this company enough as well as their protection plan/insurance.

I have had Verizon for 7 years. My phone was stolen in Las Vegas and Asurion says I don’t meet requirements for a replacement and I don’t have the phone at all. I have over 8 lines. I wouldn't recommend it.

Everything was good.. We really like their customer service follow up thru emails. Couldn't ask for better service. We will tell all our family and friends of our experience.. The best part was the time. The tech was always on time..and very patient as we asked questions.

Absolutely the best protection program on the market today. No one protects more or is there for you more than Assurion. They are the supreme protection program on the market and that's why Amazon uses them because of their quality care and concerned for your product protection

Following the claim was very easy. However, it did not tell me what they’re going to replace my iPad 12 Pro with. So I’m not sure what kind of iPad I will be getting to replace the one that I am sending in. It would be nice to know exactly what they’re going to do before I send my iPad in.

I purchased this as I thought it would be easier than an item by item policy. I bought a dehumidifier that stopped working. You simply fill out a form with order number, date of purchase and dollar amount. I simply said the item stopped working. I hit send and was instantly sent a gift card to my Amazon account for full amount. I purchased another unit.

As a busy family of five after several tech mishaps, we opted for the Asurion phone device insurance. I’m so glad we did-when it rains it pours! Some of us required multiple repairs/replacements on our devices and insurance made it incredibly easy. A deductible on each that was still well under the value of each device made it well worth the investment insurance. Impressed with the service, efficiency and options offered.

First time using Asurion. Easy to follow instructions for filing claims. Will be using Asurion warranties for future purchases. Especially through Amazon. I am a low tech person so if I can figure out this on-line claims process I'm sure anybody else can too!!!

It took less than 10 minutes from when I started filing out to submit the claim, processed/have a resolution, and pick out a replacement TV, which will be here in 2 days. Absolutely the easiest and quickest claim I've ever dealt with ever! Fantastic service!

The absolute worst company to deal with. I made an appointment for a home service on my phone to fix a broken screen. The appointment was from 9am to 1pm. 1 pm came around and no one showed up nor did anyone call to let me know that they were coming late or would be a no show. So we call and complain and make a new appointment for the next day. 7am to 11 am. Another no show and they call at 11 am to tell me that the tech just got into work. As the day before, we found out the tech never even came into work. So on the phone with them for over an hour and no resolution. They tell that they don't have to call, sorry you had to take days off of work and that's it. Beware of dealing with this company as they are super shady and do not care about the customer. This has to be the worst company out there. Tim Stadthaus CEO do better with your company! They definitely lost me and my wife as a customer.

As a consumer, I've used Asurion for years off and on. Their business practices are "iffy" at best. Sometimes things go as they should. Sometimes not. Unfortunately, they are the primary insurance provider for electronic devices. I wish there was somewhere else to go. This month I needed a new screen. The process was easy. New screen is great! A week later, my husband's phone stops charging. It's either the battery or port. I call Sunday Aug 17, at 11:45 am and speak with Sam. There was no language barrier. He was well spoken and clear when answering my questions. Except, for the main reason for my call. Sam mentioned that he would put in an order to check the "screen" on the phone. I mentioned multiple times, it was the "charging port or battery."

This was a great experience. Our microwave stopped working 4 years 11 months into the 5 year warranty. I call and spoke to a very nice person and handled my situation very quickly and professionally. They sent me a check to replace the broken microwave.

Good experience, good customer service, Home Plus has been a great investment and provides great peace of mind! I have had Home Plus for over a year and though it isn’t the cheapest, it has overall allowed me to save a lot more money then I would have had to spend to replace items.

What an absolute joke Asurion Insurance has turned out to be. The Office of the CEO contradicts itself, and MobilKlinik’s operations don’t even match the display messaging of Asurion. Their Service Level Agreements? Misrepresented. Staff? Inconsistent and poorly trained. Two different members of the Office of the CEO gave me completely conflicting stories — and when I asked to escalate, I was told there’s no escalation. Cindy from Asurion admitted she has a supervisor… but that supervisor “doesn’t take calls.” Asked to speak to the CEO (since this is the “Office of the CEO”), only to be told that position basically doesn’t exist for customers.

I was hesitant at first to add more fees to my phone bill with home tech protection. I did it. A couple months later I had a power surge that fried my router mesh system. A claim took me less than 5 minutes and I received a chunk of cash to put towards a new router mesh system. Helpful when events like power surges happen.

I bought an app off of Amazon and it broke one and a half years later and I went to the website for Asurion and they took care of everything. It was quick and easy. I would definitely recommend this to my friends and family. The small fee I paid for the additional coverage was well worth it.

Seth was amazing. Representative was very knowledgeable about the products. Selection was fair and in a few instances more valuable. I look forward to having the replacement product delivered to my home. I plan on placing it in my entertainment center.

Been having a problem with a water cooler for the past few months. Happened to go through some of my purchase history for another Amazon purchase. Came across the cooler and saw that I had purchased the Asurion warranty with it. Went to Asurion's page answer 4 question, and submitted the claim. Received an immediate text saying they are covering the cooler in full. Took 5 mins.

One thing I need to say is that the customer service representative who helped with my claim was super patient with me, and I value that a lot. She made the process pretty easy, and I highly appreciate her help and time. Thanks a bunch, Anibal **.

Asurion is awful to deal with. Their advertising on the AT&T site is misleading, and when you point out what it clearly promises, they tell you that you should have read the fine print in their legalese claims documents. When you actually do get a claim approved, the incompetence of their customer service and technicians is fully on display. The technician who replaced the battery on my iPhone BROKE the cable to the power button. He was very apologetic, and said he had put the info in his notes and I would receive an email from Asurion in a few minutes to set up a replacement phone that I should have by the following day. Hours later, no email, so I had to call Asurion. They told me the tech had not closed the service ticket, and he had 24 hours to do that, so I would have to call back the next day.

I have had the unfortunate electronic failures several times. Each time I was made whole using Asurion insurance. Only 1 time did Asurion refuse to fix my Playstation 5 when the hdmi port broke, but Gamestop gave me credit towards a new Playstation 5 so it wasn't a total loss. Overall, very pleased with the ease of using this insurance.

The employees were very understanding and helpful for the service and repair. I would recommend this location for any kind of service. The location is located in Brick, NJ just after Dicks Sporting Good and a Staple’s. Location is by the Costco store.

It is really worth the price of the plan. It took a couple of follow up phone calls but it was easy and. They were always helpful and nice! We were very happy with the outcome come of the claim it would have been a total loss without coverage! Really worth it!

This company has the easiest claim filing process of any company I have ever dealt with. Straight to the point with no extra hoops to jump through. It is always a pleasant experience when I have to use their services and this is the 3rd time I have had to file a claim. This is hard to find with most companies at the present moment. I would recommend them to anyone who has smart devices. If I could give more than 5 stars, I definitely would!

One of my tvs broke down and I decided to make a claim. First time doing this. I went to Verizon web page and they texted me a link to make the claim. It was very easy and comfortable to make it. In less than five minutes the claim was completed to my full satisfaction!! Great service!!

Having Asurion is worth the cost, especially if you order regularly. The return/replacement process is very easy/submit a claim, print a return label, and ship it. One of my earbuds had been accidentally damaged beyond repair, and once I sent it in, I received a refund/credit to use to order replacements.

Had a great experience from the start of my claim to the end. The online claim process is very simple and even though I was prompted to call in afterward it took all but 15 minutes to troubleshoot and schedule a technician for repairs. The technician Andrew ** from A&R Appliance Repair Inc. was very knowledgeable and efficient. They were able to come out a day ahead of schedule. Very pleased.

I filed a claim for an issue with my Samsung 55" TV. The claim process was EXTREMELY easy and they actually concluded they would REPLACE my TV without sending out a technician. This was great, especially, since I was disappointed my TV stopping working just before the football preseason started. Having a new TV delivered in 2 days was a true blessing. The whole process was completed in less than 10 minutes. Great job, I will definitely recommend Asurion to my family members.

We had Alliance Appliance service our LG Refrigerator thru our Home Depot Extended Warranty Contract. We were extremely impressed with the efficient and responsive service initiated by Millie and Sean! It was determined that our frig "bladder" had a leak thus causing the water drips! Sean advised the part would be ordered and installed asap! It was a very professional experience and would highly recommend this company for any appliance issues you may incur!

Totally not what I was expecting! Very easy, simple and stress free. I’m very surprised and pleased all at the same time. Easy to file a claim, easy to navigate and enter the information. I was totally expecting some long drawn out, stressful and tedious experience - Boy was I surprised! Very nice pleasant experience and thank you!

My icemaker broke a few months after I purchased it. The process for getting help with my item was very easy. The website was easy to use although it was down for a couple of days. I was able to get a new icemaker really quick and easy. I highly recommend having a policy.

Your service was good. Technician was polite and knowledgeable. The system for booking for service was easy. I will contact them again for future service if they advertise for service with price and coverage to their service client so they can get their service by price.

I have used this many times over the years and it’s been well worth the monthly payments and so easy to use! I’m so thankful to have it. I for sure recommend anyone with electronics have this insurance, my Laptops both needed new batteries and they fixed them both and even upgraded my hard drive, my printer got replaced, and now my sound system is getting fixed. 100% worth it.

Have used Asurion Home+ for 5 years now and have always been taken care of when I needed to use them. Only made two claims but they have been great to work with and helped out both times. Great to have the peace of mind. They have treated me fairly and helped when needed. That’s all you can ask for.

Our Tikom robot stopped working today. I have an extended warranty. Today I filled out the information and I couldn’t believe how easy the process was. We will be sending it in the mail later this week. I am hoping that we will get a replacement as we’ve really liked the quality over all of the vacuum. I will definitely get an extended warranty again. Very very impressed.

My water cooler dispenser began to malfunction and is not working as it should. I filled a claim, they asked a few questions about the product issues and next thing I know they are sending me a check. Now I can replace my water dispenser for one that works. I will definitely get insurance again to cover a non working product.

Thank you so much!! This process was simple and smooth! I was able to complete my request in under 45 minutes without any delay. CWR was amazing! The communication and thoughtfulness made this a pleasant experience. I’m glad to have this insurance for reassurance.

My printer broke so Asurion gave me $300 reimbursement, which was great! However, they charged me a $100 service fee! After taxes I received $193 which was hardly enough to get me a replacement printer nor would I be able to get it fixed for $193. Not helpful.

If I could leave a zero I would. I have been paying twice for insurance on a phone. I didn't think it was the same insurance, I thought it was for extra coverage. I paid Between the 2 insurances $790.25. It should have only been $326.25. I have paid an extra $464. Now I have to pay $299 to replace my phone. No one at Asurion could do anything, not even corporate. They kept telling me to get with my phone provider. I know the money originally went to my provider but Asurion received the money. They should be able to do something. Bad customer service.

The lady that help me was awesome. She help me and was nice considering everything I just went through being I just got out of the hospital. I'm very much impressed. I definitely appreciate everything. She was nice, friendly. I appreciate her help, very kind.

Service provided by Asurion and Sean, the tech guy that came to my house were great. Thank you for good service. The ease of the scheduling and the confirmations were also good reminders of the appointment. The task was completely accomplished and I am happy with the service and attention I received.

When I looked to file a claim for a screen replacement, an appointment was setup (7.30.2025; 11am-1pm). Which the service technician never showed up for. I called back and another appointment was setup to make up for the missed tech appointment (8.01.2025; 3:00pm-5pm). The tech failed to show up for that appointment as well. Then I called back to try and setup an additional appointment, but now they're denying the claims for some reason.

I am very pleased with my experience with the Asurion protection plan. It was money well spent. The process of filing a claim was seamless and the time it took to receive my refund was unbelievable. I would highly recommend the Asurion protection plan to anyone considering the investment.

First of all, I wanna say I had the most amazing experience with the customer service from Asurion. They met my expectations at every level, which I thought it was not going to be possible. I was wrong. I can surely say it is 100% great to have insurance with Asurion. Customer service made me feel very comfortable through the whole process on placing a claim. I could say a lot more, but again, thank you.

The process was easy and I appreciated it. I was able to do it all from my phone. I was surprised that I already have this insurance to cover an extra damage, but I was glad to have it. Since I’ve only filed the paperwork and haven’t received my new product yet I’m still expecting great things but so far the process has been extremely easy. I’ve been a Verizon Wireless customer for almost 25 years and I’ve appreciated their service all throughout the world.

My treadmill stopped working, I called customer service and they sent me a video with instruction how to fix it, unfortunately I don't have the tools (drill or Hex tools) plus the equipment is heavy. I recall that I bought insurance for 2 yrs. and I decided to submit a claim. I was gladly surprised of the quick and easy was to submit an Asurion claim, they immediately replied and reimbursed my money (without the taxes) I will make sure I insure my equipment with Asurion. Thank you!

The service was great. I was having issues with address info, being that I moved 3 states away from my home and couldn’t get AT&T to help me change my address info. A young man I spoke with in fact helped me change my address and get my claim. The team is very knowledgeable with the AT&T app as well. Going. I would definitely recommend them to my family and friends as well.

We have made numerous calls to customer service often talking after long wait to foreign reps who barely speak English. We sent numerous messages and provided all requested information including purchase receipt. Were told that we qualified for the rebate and a check would be mailed within 10 business days. It has been a month and still no check. Thoroughly disgusted with this company and will never do business with them again.

Very great warranty and/or insurance to have if you buy from Amazon for your products you buy...Very good customer service and very quick to solve your issues with your products bought from Amazon... Guaranteed quick results and fabulous customer service... You won't be disappointed.

I could not imagine an easier warranty program. My reimbursement was received the same day as the package was returned. I use the monthly plan on Amazon for past and future returns. I would recommend this warranty program as well as Asurion. Making returns great again!

Purchased an Asurion warranty for a Automotive Scan tool I purchased from Amazon. About a year after purchase product failed (will not turn on). After months of waiting for satisfaction of repair or replacement. Getting nothing but run around. Asurion owns Ubreak I fix. Took product to them for repair. They advised me that they are not able to repair such product. Asurion keeps telling me they are trying to find a repair facility that can repair device. 4 months later and I’m still waiting

Amazon reminded me I had an extended warranty. Seamless connectivity to Asurion and sharing account information for auto-filling some fields are helpful. Easy flow step-by-step to file claim. Process well thought out. Appreciated dual options to print out return label. Located nearby CVS for me to drop off package with warrantied item. A welcome surprise in all. Thank you!

Excellent protection plan!!!! No hoops to jump through.... File your claim... Drop at closest UPS store.. Get your gift card the next day....and protects past and all future purchases.... This plan gives you peace of mind when making your purchases.

My grandson got this for Christmas last year and absolutely loves it. He’s almost 5. He dropped the remote when he was picking up his truck to bring inside. My husband was moving and didn’t see it and ran it over. Filed a claim and it was fast and easy.

I have used this service several times and I have always had a positive experience. They are prompt and every repair has happened quickly and the device has worked properly after. The claim process couldn’t be easier. The professionalism with the staff I have spoken to is first rate. If a repair is not possible, or whatever their criteria is, they have sent a replacement that is virtually identical to the device that I sent to them.

Great customer service and would highly recommend a raise to employee I spoke with. She lives in Arkansas and is a Scorpio!!! Definitely did an excellent job. She deserves a promotion. I had no idea that I had the insurance and capability of replacing a home item that I was very sad that didn’t no longer work.

Ever since I started dealing with this company. My replacement life has been easy. Because I'm ** and barely believe in insurance but being a truck driver. I dropped my phone accidentally and broked it, they replaced it, after some few months, I accidentally dropped it again and they replaced it, I later on lost the replacement and this company stood up and gave me a new phone. I dropped my laptop and the screen got cracked so touchscreen wasn't working. They took the old one and replaced it with a newer brand. Jesus. All I did was pay the shipping fee and tax I believe. Imagine me having to go out of pocket to replace all this things. I love Asurion. Muah

I have had to file claims with Asurion two times and have had great experiences both times. The online claim process is easy and quick - they walk you through each step seamlessly. I appreciate the peace of mind that comes with purchasing this protection for large purchases.

Processing is ridiculously slow! They want to be paid immediately when you get coverage but it takes 3-4 weeks to process any type of reimbursement. They are insulting and rude. You have to call them to remind them to continue processing your request.

The Guitar Center service department personnel are very courteous and professional. Smitty gave me a brochure with the Asurion telephone number and website. When I called Asurion they verified my guitar purchase as well as the Pro Coverage Plan. I was helped at Asurion by Simon who explained the process and he gave me a Service Repair number. The website to enter in pertinent information was easy to navigate. I called back a day later with another question and they were helpful. I brought my guitar to the store service department and I was told it may take two weeks. However, the repair was completed much sooner and I am a happy customer! The guitar sounds great! I am very glad that I purchased the Pro Coverage Plan!

Super easy to file and always good chat help when needed. We have used multiple times as life can be rough on electronics. With using Verizon tech coach it has saved us a lot of hassle. Fill out the required information and they cover the rest. Hassle free shipping from the ups store.

To: Asurion. Fulfilled all my needs. With an excellent prompt service, excellent customer service, took the time to answered all my questions, had patience with me and helped me with my Tv and Laptop claim. The best possible way. For new buyers I absolutely recommend asurion as your new device insurance. I’m a 100% satisfied 👍 Thank so much for your help and patience.

The application and reimbursement for an accidentally damaged musical instrument was quick and easy, very surprisingly so. I was expecting a difficult process with a lot of delays! I received the gift card reimbursement almost immediately after submitting the claim. Thank you Asurion! I totally and completely recommend their services for valuable purchases. I will use their program again! A satisfied customer!

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The screen of my daughter's laptop broke. When we had issues in the past it was fairly easy to set up a claim. Now I had to provide tons of information and upload documents I had already uploaded before and then STILL call Customer Service to get a claim warranted. That was a bit much. But the CS guy was wonderful and from there on, things went smooth. It makes me feel respected as a customer but needing to provide all that information was a bit much and that doesn't make me feel respected tbh.

My Samsung TV faded out to black, I could barely see my screen. I filled out a claim online, and in the span of 10 minutes I was approved for a new television. It will be here in 5 days. Absolutely amazing. It was a very simple, and easy process. If you are looking for protection for your devices in your home, you should really try Asurion.

I learned that WiFi needs to be controlled by me, and limited amount of usage helps to increase the efficiency of the network. So we are working to improve our network by making changes in the usage Of our phones and tablets. Thanks for the help and knowledge we received, we can actually appreciate your service and will refer you to others.

Very satisfied with process when I filed a claim, was handled in a professional manner and only took roughly 24 to 48 hours. Was more than satisfied with the results. Thanks again for the fast and professional manner in handling my claim. I would definitely recommend using this plan for purchase on any item.

I bought the full service plan because I have so many products that I buy and I wanted to have the assurance that I would be able to get things fixed or replaced if something happened. I sent in the request and they got back to me with what I needed as far as pictures and then they sent me a check to cover the amount I paid.

The experience with this company was absolutely amazing and definitely the way all customer service situations should work. The information that I used to contact them was easy to find. They told me what they needed to process the claim. I returned my information and the resolution was very prompt. I will definitely use them for future purchases.

My washer been acting up for weeks. When I finally called for the repair the warranty had run out 7 days ago. They went ahead and approved the repair. The serviceman contacted me the same day and came out a couple of days later and fixed the machine. Rommee also gave me some tips on how to extend the life of these energy efficient washers. I am so grateful. Thank you Brandts Appliance Service

Jody is the best! No attitude. Professional demeanor and thorough explanation for everything during today's call. She helped me address 2 issues for claims I had submitted and it all worked out well. I even explained to her the issue I was having with another company and their degree of incompetency and lack of customer care service. Jody and the wee solved all my issues today and she enlightened my day. She deserves a raise!

I recommend paying the extra $ for Asurion, it is definitely worth the repair of your electronics. I have had the insurance for several years and they came through for me with no hassle. I have young kids and their items get damaged all the time. Putting out the full expense for replacement is never in my budget, thankfully Asurion is there for me.

Getting replacement earbuds through Verizon home protect was a good experience. Very easy and straightforward. I appreciate how well the mobile application was user friendly and I was able to pay the co-payment of $49 to replace my earbuds that aren't charging well and don't have very much life between charges.

All was done very well, very quickly and very professionally. This was my first time using my insurance for home device protection and everything went well. Thank you so much for your assistance today in this matter. I will definitely recommend Asurion Insurance to family member and friends. Thank you again for all your help.

I ordered the Avanti Mini Oven on 10/14/2025. The baking element stopped working in July 2025. I activated my Asurion Protection Plan. I was immediately reimbursed for my oven. I very happy with the ease of filing a claim and the quickness in which I will be reimbursed. Asurion Protection Plan works.

It was a great experience!. My ozone generator stopped working after 2.5 years. It was always put back in the original box and padding. This insurance was the best $7 , I spent. Extremely easy. It took about 5 minutes to fill out the information. I will be using the insurance for future products.

My experience with Asurion was great. It was easy to file my claim and fast and no run around and asking me to jump through hoops to get my item fixed. They responded to my claim fast and made it easy to replace my item. I would definitely keep using their service. Thank you.

I will NEVER EVER purchase anything without purchasing a warranty. Things happen with anything electronic and it’s amazing to have that peace of mind when I am spending my hard earned money. Filing claims are extremely important and when I appreciate all the effort the company does to make it so easy a 80yr old can do this without having anyone help them.

Easy to file a claim and sent a gift card for the amount of the tablet same day within minutes. Never thought a protection plan would pay off but flag it did. My 8 year old son is non verbal autistic and is hard on tablets so this will be nice to have when he accidentally ruins one.

Asurion Home Plus- This company is a complete nightmare. Overpriced, overrated, and full of liars. They deny claims left and right and never actually help when you need them. To make it worse, THEY restarted my service twice without my permission after I canceled. Absolute trash — stay far away and don’t get stuck paying for this scam. I had this so called insurance for over 2 years, ZERO HELP EVER. I did everything asked to, pics of all sides, serial numbers and model, they made me jump through hoops for nothing, more light in the pics, put the tv on the floor, put the tv back on a dresser, hell I felt like I was in a pranked tv show. Not once but twice, 2 different tvs.

Just awful using with DirecTV. Customer service line keeps throwing me back in a QUEUE and the online Asurion keeps saying chat not available, to call and not able to load. Been going in circles for about 24 hours now. I'm getting very frustrated.

In this case, the coverage was well worth the money. I had actually forgot that I had purchased the insurance. They gave me a full refund. It was extremely easy process. UPS actually came to my house and picked up the product that was over a year old. Awesome service and Highly recommend!!!!

Hi, I did NOT receive an incentive to write this review. I love HelloBaby monitor w 4 cameras. I have had it for over six months. It's Amazing. It's not connected to the internet so I don't have to worry about someone hacking into it or using up my cell phone battery. It has its own monitor that I can "zoom in" as well. I can see the temp, play music and talk to the kids. I intend to buy another for the first floor as well. I did have to send it back to get a replacement. My monitor stopped charging. I replaced the cord. That wasn't it. Soo reluctantly, I had to send it back. I'm gonna feel blind for a little while..but it will be okay. Praying to get a replacement quickly! Stat! Don't think about! You need this!..

Very easy and well done, fast response. I couldn't have a better deal so quickly. I don't know what else to say. Other than, thank you very much. I didn't expect such a good and fast response to this problem. The website was very easy to go through. Again, thank you.

Asurion made It very simple to initiate the return and they were very prompt to issue the credit. The overall experience was quick and very easy. The support representative was knowledgeable and helped all the way through the process. I would recommend Asurion as a great warranty option for expensive electronic items.

Called Asurion and told them that my laptop screen was cracked. No problem. I gave them the information and shipped it at no cost to me. And it was returned in about three days. I was so surprised at how fast it was done. Along with repairing the screen they went ahead and checked everything else to make sure it was working properly.

Staples' Asurion Protection Plan helped my laptop be fixed with no additional cost. It was fast, friendly, easy and only took two days. Came back in mint condition. I purchased all of my electronics through Staples and I use Asurion Protection. It’s a plus to have because you never know what’s gonna happen.

All the help and support I received from the agent and website from Asurion was amazing and the process was so easy. I really appreciated everything and look forward to having this warranty process in the future. If there is ever a problem in the future I know that Asurion will be able to resolve the issue without any issues problems.

Yesterday (07/17/2025), I called into Asurion's claims department as my 2024 Motorola Razr was malfunctioning (a solid black line through the middle of the phone where the crease is for the fold, rendering the top half of the phone completely inoperable, and the phone randomly selecting various parts of the screen as if someone was randomly touching the screen.) I was greeted by a woman, who for lack of better words, advise as my phone was under 12 months after purchase (so, under warranty), that I would need to send my current phone to UPS, and that UPS will "verify they received the phone screen isn't cracked", and only then would I be sent a replacement phone.

Great customer service and fast smooth process. Great program that is designed to give value back in the time of loss regarding the products and services covered under program. I have been a customer for 3 years and I have had multiple claims which all have given me customer satisfaction, gained value in replacement of products, and hassle delivery.

I had to return a cell phone I bought for my daughter last year because the battery had stopped working. I called Asurion, and they quickly found my order and checked the warranty. They sent me a return label right away, and once I shipped the phone back, I received a gift card by the time I got home. The whole process was fast and easy! I also love the new monthly protection plan they offer for all my devices—it really works! Billy

Great insurance 4 years coverage. For 29.99$ when my luggage broke Asurion paid me out in full so I can buy new luggage. I’m extremely satisfied. I will continue to protect all my purchases with this great protection plan. The plans make sure you are fully protected once you receive your item you're all set. If you ever have a problem. Just file a claim.

Konstantin, the technician, arrived promptly on time. He knew exactly what we needed before arriving so it was a simple install for him. He worked quickly and had our tv up and running in no time. He also helped me secure the hardware behind the wall mount so wires etc. weren't hanging in sight. Trust Costco to offer quality service.

Thank you for my order. I do appreciate everything! I do appreciate everything. Time I come to Ubreak it by Asurion that they always serve me well. And how well they get things done for me. I never have a problem getting what I want done. Again thank you very much for your service.

Quick and easy!! Have used service for a while and I would give anyone a recommendation for this. They tried to repair our laptop and wasn’t able to. They sent an Amazon gift card and refunded our purchase price. Ordered the same one and was up and running in a couple weeks.

Asurion made my TV issue easy to fix my problem. Hassle-free. I had Asurion when I lived in Philadelphia for many years and wanted to have it again. Asurion is a plus in my home. If you have the chance to have Asurion, you should take advantage of this home insurance.

Asurion LG appliance service appointment was great. Serviceman was speedy and helpful. He found the problem quickly and remedied the issue. The phone service while making the appointment was ok. The customer service rep was monotone and spoke over me and as a result, scheduled the wrong time but it ended up being ok. Thank you.

I didn't want to leave you a review but you forced me to click on that before you said my claim was finished. I don't know my order number because I didn't realize that I was going to need to copy and paste it for the forced review you are asking me for.

Okay, it bad enough when something goes wrong with an appliance or A/C unit or anything you purchased. When someone buys a warranty it's assumed that the item getting the warranty is important. We pay extra for the warranty. What I have seen in the past is warranties are not worth the paper they are written on. NOT-SO with ASURION warranty. They pulled out all the stops when I filed my claim and took care of me within a 30 min window and did so with a smile. I had zero issues. So yes I will buy again and so should you to protect your purchase.

My experience with Asurion was great. My Samsung stove was displaying an error code. This was preventing us from using the oven part of our Samsung stove / oven combo. The issue was solved in a timely matter. The technician, Angel was mindful in service. He was excellent in troubleshooting to find a solution to our problem. He remained calm and repaired our malfunction. We are grateful for his time and effort.

Hello, I recently filed a claim, and on the same day I filed, my claim was approved. I've never had such a swift and positive response. This was truly a great experience. Everything was done online and only took about 10 to 15 minutes This is a company you can trust. Thank you.

Process was really easy from filling out reason for filing the claim to email communications to being able to place replacement order. Friend recommended this and I am glad that I signed up, like the fact that they have reasonable prices for replacement products. Highly recommend signing up for this service.

This coverage has paid for itself more than once. I live in Florida where we get much lightning and have had to make several claims. The claim process is as simple as it gets and I am given many options for replacement products that get delivered to my front door within a few days. I highly recommend this company.

I was hesitant on filing a claim because I've had to file insurance claims before on products purchased and had negative experiences. This one was totally different and very easy to complete. I would recommend this protection for everything they cover if it's this easy to file a claim and have instant results or action. I am very pleased and impressed with this company. Thank you

It was very easy to file the claim. You need to make sure you have access to a computer to pull up your order to get the correct info that is asked in the claim. They have options on how they will reimburse you if the product meets the return criteria.

They need to figure out a way to refund people without charging them! If I call the same day and want my money back, cancel my claim immediately. They are more than capable of developing a communication system that address this consumer need! Predatory! AND--I didn't even HAVE to use this option. I despise Verizon for pushing it on me!

I had a bread maker that I purchased from Amazon. It lasted just longer than the manufacturer's warranty, but I loved it, so I bought another with the Asurion warranty. The warranty is for 4 years, and 4 days shy of it's 4th anniversary, my second bread maker died. I looked up my Amazon orders, clicked for more info on that one, and up popped "use your premium protection plan". So I did. I spent less time filling out the claim than it is taking to write this review. When I submitted it, I had an instant positive response. You can't get better than that!

I was pleased with how easy it was to place the claim to have my TV replaced. I just need it to delivers soon. This is the first time that I’ve had a claim to complete so quickly. I tried to file a claim for my laptop a few months ago, and it was never even looked into.

I buy protection plans for all my Amazon purchases, but this is the first time I've filed a claim. The claim was easy to complete, and I found out that it had been approved within minutes. I'm so glad that I bought the plan! They said I would get an e-card within a few days. I've already received it. Excellent service.

Getting this was the best thing I could do to protect my investment, after my pool robot stopped working, they stepped in to make things right. I was able to log into the website to find my order they had stored in the system. Once I clicked my item, I was able to start the claim process. It took only a few minutes to submit. I heard something back within a few minutes after I submitted my claim.

I paid $169.99 for the vacuum and another $25.99 for a 3 year protection and I just got this from Asurion after filing the claim: Asurion: We're reimbursing you $62.99 for your product. Unacceptable. Please reimburse the entire product price so I can buy a new one. I also cannot find a way to contest this reimbursement amount.

I had an outstanding experience with Asurion's customer service regarding my grandson's 24V UTV Electric Car with Dump Bed. Unfortunately, the car stopped working after a short time—despite the power being on, it wouldn’t move, and the wheels even began smoking. When I reached out to Asurion for assistance, they informed me that the product was still under an active manufacturer's warranty until March 2027. Unfortunately, my attempts to contact the manufacturer were unsuccessful due to failed emails. Recognizing this, Asurion stepped in and processed a full refund for me, even with the warranty still valid. This level of support truly exceeded my expectations!

I am so grateful to Marilyn from the Claims Department as she was so kind and helped me with my issue. Her energy was extremely pleasant, which is hard to come by these days. Thank you, Marilyn and may everyone have customer service experience as wonderful and pleasant as hers! Asurion - Marilyn is a great example of pure excellent customer service and makes your company looks great!

Asurion, is the best technology insurance I have ever had. No need to find a 3 to 5-year-old receipt to file a claim. My TV display went out, and all I had to do was give a description of what happened, take some pictures, and done. I was able to complete everything using my cell phone. The next day, I was given the option of picking from three suitable replacements.

I could not be more impressed and satisfied with the whole process from Asurion, it blew my mind how fast and reliable this service was. I would recommend anyone who has the opportunity to purchase this protection. For me it was easy as pie and I’m not a baker. 😃

I have used Asurion several times. Each time I had a very good experience. Especially when interacting with agents. They are always courteous and professional. I highly recommend. The only negative, which, as I understand it, was due to my vendor (ATT) available replacement selections. While I ended up getting a replacement that, for the most part, I was satisfied with, I would have preferred the same color (black), to my original Apple Watch. I also was not satisfied that I was repeatedly offered an SE Apple Watch, which was not comparable to a regular Apple Watch. Overall, I’ve had very good experiences with this process.

We have had the Nimo laptop for about seven months. My son dropped our laptop yesterday but we purchased a protection plan with Asurion. I found the claim form on Amazon, and it was very easy to submit a claim. I have already received a text from Asurion of when to expect packaging to return the laptop.

If you want a dependable warranty on your appliances I wholeheartedly recommend Asurion. I was surprised at how fast they were to help me with my problem. They are very dependable and a reliable company. Asurion took very good care of me. This warranty is affordable and they do stand behind it. I have recommended it to all my friends. You just can’t go wrong with Asurion. Appliances do fail you sooner or later.

Asurion is incredibly fast about helping taking care of the immediate issue with the product. I’m so thankful and happy with their customer service and support. Thank you for being so responsive and solving the problem so quickly. Highly recommend!!! I will be sure to use Asurion for all my future order protection!!

I am so glad I have this extra layer of protection for my electronics. My desktop just went out, and after my deductible I just take it to the neighborhood UbreakIfix and they’ll handle the rest! I have also had my iPad and my iwatch taken care of too. With my iPad being replaced. Simple, easy, and worth every penny.

My son had dropped his tablet in water. Customer service reached out and let me know that since I had a warranty, I could get a replacement tablet, free of charge. Imagine my surprise when it came with a nice stylus and brand new case. I love Asurion and have been greatly pleased with all of their hard work and dedication.

I have been trying for 2 days to sign in to my account so that I could choose a replacement TV but it wouldn’t sign in because they couldn’t verify my cell number to make sure it was me and my email wasn’t working either. I almost gave up I was so frustrated that u couldn’t not talk to a live person. But I put my big girl pants on and told myself try googling a customer service number for complaints about my situation. Google gave me a different number than what I was using. Called left message and to my absolute delight with in the hour Zach called me back. I was shocked. He took care of me. He was great. Fast, friendly and efficient. Could not ask for better customer service. Thank you! Crystal **

I've had coverage through Asurion for 6 or 7 years. They have always taken care of me, sometimes faster than I can keep up with. I have policies that cover our phones and home devices that have paid for themselves several times over. I'm well acquainted with Murphy's Law, so, I'll keep my coverage as long as they'll have me.

Stage 1 of service reporting a claim has been flawless, much better than past claim process reporting. The seamless and minimum question and more options allowed me to quickly process 3 claims. I entirely forgot I had the service.

Portable air conditioner stopped working. If you can afford to, warranties covering items from Asurion have been top notch for me. Very pleased with the company. Nice to have the protection just in case you need it. Especially on the big ticket items. Thankfully it's not always needed, but still nice to have for peace of mind.

Asurion is great to have! I've been with Asurion for quite some time and must say that I am absolutely grateful to have them. I would recommend them to everyone! The comfort and ease in knowing that your issue will be resolved. Asurion will always be number 1 to me. By way, The representative Brittany was very nice and helpful. Thank you!

The process to start a claim was soooo simple. Both reps were so helpful. It took all of 5 minutes. Purchasing the home device protection plan was the best decision ever!!!! I have TVs, the kids have iPads and a PlayStation, computers, etc. and with they break stuff or it just stops working after a while. So this plan covers it all. Saves me so much money.

I recently had to return my Laptop Screen Extender (15.6-inch IPS FHD, Portable, 17.3-inch Compatible, Triple Display, Multi-OS Support) after one of the screens cracked—thanks to my dog knocking it over. I had been struggling without it for several days before I remembered I had an Asurion protection plan. Once I filed the claim, everything moved fast. UPS arrived at my door with the shipping label, and as soon as the item was returned, an Amazon gift card was instantly issued to my account. I was able to repurchase the item right away and received the new one the very next morning. The Asurion agent I spoke with was compassionate, helpful, and genuinely understanding. I went from stressed and struggling to completely made whole—all within 48 hours. Highly recommend Asurion. They absolutely delivered!

Most of these insurance plans go unused but when one does it makes them all worth buying. Asurion was easy and simple on both the purchase and claim. I plan to keep using them. But I really don't like being forced to write a long review when it's not necessary.

I pay monthly for Asurion Home protection. My Apple Watch stopped working. After testing it out over the phone, I was told to send it via UPS who would pack it up for me. I dropped it off on Saturday and it was received and approved on Monday! The process was fairly quick and easy. I hope I receive my replacement watch as quickly.