Asurion Reviews

I had a great experience with the repair of my laptop. I was kept informed of the status every step of the way (which I greatly appreciated). Ultimately, my device was beyond repair, but a replacement was provided immediately. The folks at UBreakIFix were terrific! I definitely recommend the AT&T Home Tech Protect service.

I’ve purchased warranties before but never attempted to use them. I felt the need this time as the beginners drone I purchased broke and not from misuse. My experience was amazing. The process was simple and this warranty company satisfied my claim immediately. I will continue to purchase warranties as needed through them without hesitation.

The insurance coverage completely covered my guitar. Extremely helpful people and quickly delivered reimbursements. Highly recommend getting the insurance as it covers broken instruments. If not broken, instruments are reimbursed and can be kept! Extremely worth it! The insurance give insurance to the player that they can use their instrument to its full potential if something were to happen to it with knowing the insurance will take care of them. If you don’t break or damage your instrument, the insurance gives you great kickbacks for your using of them!

Installer did an excellent job. Would highly recommend the firm and the installer. He Called ahead, arrived as promised and stayed until the job was done, and the system was tested. Overall, a very professional job that was not as easy as it might have looked. I’ll definitely consider using them in the future. Glad I have Asurion.

Very professional and productive company. I'd have to say having it for my insurance put me out on top. Had a 75in tv that I didn't know if would be covered or not. I can say I'm satisfied and I recommend this type of insurance for anyone who has experience devices at home or if you have kids that destroy things. 10/10.

I am so happy that I had the 3 year Asurion plan. Product broke just before Christmas and not repairable, because the plastic ball just broke off (see photo). I really loved the product and want to reorder a new one. However, I am able to order a replacement due to quick refund of purchase price. Thanks Asurion.

Once I got to Asurion, the system worked well. I would recommend an insurance plan for all your computer devices and their companions. When equipment goes out without warning, it can be devastating to the work week. The equipment plan was well worth the money, the agent with whom I spoke was comforting and very helpful. No muss or fuss from Asurion in paying the claim.

My experience with AT&T Asurion Protect Plus was great. Everything was taken care of so thoroughly and quickly! I would recommend as 10 out of 10 service. I really wish that I had known about this type of service years ago which could have saved me a lot more many than I spent the last time I had a television go bad.

This process was so quick I couldn’t believe it. Took less than 5 minutes to get a credit to my account. Incredible. Thank you so much. I knew the plans would come in handy. Super happy customer. I just purchased another ride-on toy for my son because he was sad this one broke. I didn’t even remember I bought the plan until I thought to look it up just in case. So glad I did. Thank you again.

The Information on site was very clear, very easy to file a claim, Highly recommend Asurion plans. I have four Asurion plans right now and will continue to insure my products I buy, as I believe they are well worth the cost. I am now waiting for my results of repair.

First and most important I have been a customer from the beginning your your cellphone insurance and never had an issue. No matter the situation I was never left unsatisfied with your customer service or quick response to my situations. Thank you again on another job well done.

I can’t explain the no hassle Asurion gives. It’s truly easy and simple to submit a claim. They don’t make you jump through hoops and leave you biting your nails wondering if they will cover your devices. I appreciate that ease, seeing as I’m dedicated to paying my monthly payments with no hassle so I am thankful that submitting a claim is the same.

Okay this is my first time ever filed a claim with Asurion. I have to say that my service was absolutely wonderful. They filed the claim very fast. My TV was a little older and they couldn't fix it so they replaced it with a Samsung, very nice television. I think it's actually a little bit better than mine so I'm totally satisfied with their service. I highly recommend it and I will be receiving my television probably in about a couple days. Five stars all around

I never bought an extended service warranty in the past. This was a 4yr warranty I purchased with my multifunction copier. I have used the service 2x so far: auto feed broke and autofeed would leave lines on copies and faxes. Both problems were resolved within 2 weeks, no shipping cost to me either way and the phone reps were very helpful and efficient.

Once I got through the voicemail system, I made an appointment with Asurion to come out to look at my dryer. They did contact me the morning before to let me know they were coming between 12 and four and the repair man, Peter was on time, was very friendly, nice professional, and repaired my dryer very quickly and suggested I get my vent cleaned out which I have made an appointment to do After Christmas. Peter did a wonderful job. I was very happy with his service and Asurion right now and surface. !

This was very easy to do and I appreciate the easiness of it and keeping your word. I was thinking like everything else this was going to be a tedious long drawn out process and it was not. It was very easy and they didn't they just kept their word and it's I'm very very grateful. I purchased the insurance on my phone that I did when I did because it was a refurbished phone and it just worried me and I'm completely impressed by these conditions company.

I couldn't believe how quick and easy it was to use my protection plan. I will buy them from now on no doubt. I spent months looking for filters with no luck and all I had to do was use my protection plan. Hats off to Amazon. I was so frustrated but not anymore.

I was very pleased to be able to go to website and explain what was wrong with the product and submit my claim. It was fast and easy! I recommend getting protection for all products that you buy from Amazon if it is offered. You will save yourself a lot of money and heartache.

I am extremely pleased with the service. I had purchased a Bluetooth headset and was thoroughly impressed, but I accidentally dropped my headset and it broke. I completed the application in no time and I’m very happy with the warranty. Excellent service and plan. I would highly recommend purchasing Asurion when given the opportunity. Thanks.

My 55" Samsung started developing white circles on the screen several months ago. Since we had purchased Asurion through AT&T, I thought I'd investigate the process of a replacement. If I under correctly, several replacements are offered. Pick one which will be sent to my home for no additional charge. Initially, I paid $99 today for the claim transaction to continue. After my questions to verify the info the CS operators were telling me... this transaction seem too good to be true, yet I trust what I was told.

I recently had to file a claim with Asurion, and I couldn’t be more impressed with the service I received. From start to finish, the entire process was smooth, fast, and stress-free. The online claim submission was easy to navigate, and the customer service team was invaluable, walking me through every step of the way. They kept me informed with timely updates, and my replacement device arrived much sooner than I expected.

Smooth seamless experience without all the hoops to jump through that normally make these situations not worth it. I have had this insurance for 3 years with very little issue. First time I have had such a seamless experience. This insurance isn't expensive and certainly comes in handy when your electronics go out and you don't have the money to replace it.

Replacement of a Samsung 85” Smart TV was the easiest claim I have ever filed with any company ever. I called, supplied the required information. And was IMMEDIATELY approved and sent a choice of 5 replacements, which my choice will be delivered in 3 days! This was definitely the best experience filing a claim ever. No hassles what-so-ever!

Unfortunately this is not the first time I’ve had to file a claim with ASURION. ASURION made the claim extremely easy to file and almost effortlessly able to get my product fixed or replaced. I will always purchase their insurance when buying anything electronic or of much value that I need for everyday life. Thank you.

AT&T HomeTech Protection is a great service. I recommend it to everyone who have electronics since it covers almost everything most people own, TVs, tablets, ear buds, PCs,. They also will install TVs and come to house to fix wifi and connection issues. When you make a claim and it is approved They will repair or replace it.

I have had ASURION for a few years and have always been satisfied with their response. I just had a 70 inch TV replaced. I definitely encourage others to join, the monthly charge is better than the replacement cost for a new game console, I-pad, laptop, or any other electronic equipment you may have.

Tablet replacement. I went into the store and was told I needed to replace my device. The aid was very informative. I feel completely taken care of and received a link within 24 hours to pick out my new device. This is a program that makes sense. I will continue to use it and promote This exceptional service, thank you.

Using Verizon Home service was super convenient. No hassle at all, with quick and knowledgeable customer services. Thanks for making my equipment repair a breeze! I was able to drop off my equipment at the local retailer, and get expected service repair date. Awesome, service clear and concise updates, very quick turnover, thanks Verizon!

We experienced the problem on a Saturday morning, called it in and received an appointment for the following Monday morning. The technician kept us advised on his arrival, got here on time, diagnosed and repaired the problem in about 30 minutes. It doesn't get any better than this. Full marks to both Home Depot and Asurion.

The service that I receive on today while completing this claim was extremely pleasant. The gentleman that helped me with my claim was very nice and pleasant Aunt to work with. I wish we had more people like him to assist when people calling on the phone. All is well.

Asurion makes the process of repair so easy with the prepaid label and keeping the consumer informed every step of the way. It's also a quick turnaround for the assessment and repairs. This is by far the best company to do business with for any of your electronic repair/replacement needs.

Asurion did a great job with my repairs. Even during the holidays Asurion made sure they found us a mechanic to fix my washer right away. When others said, "Sorry two week wait due to holidays," Asurion said, "No thank you. We will look for another company who will take care of our loyal customers." They did, and I'm happy. Thank you Asurion.

I don’t ever remember being disappointed that I have purchased these plans! I love how easy it is for me to look up older purchases on my Amazon account. I was thrilled to find out in this case that although our Ash Vacuum Cleaner was 3 yrs old (I only thought it was 2). The plan I had purchased was for 3 years. The days the plan allows for shipping covered this product as it just quit working suddenly today which was 3 days passed my order date of 3 years ago. We were VERY pleased with this product and it has worked perfectly until this morning when sparks flew! I am so thankful to be able to replace it.

I was pleasantly surprised that the Asurion claim process was extremely easy and fast to use! With how difficult things can be, I really appreciated my experience with Asurion! I will definitely purchase this coverage for all of my purchases and highly recommend this insurance to all of my friends and family! Thank you!!!

Purchased a portable ice maker that stopped working. Looking up the order from Amazon, I saw that I had purchased a protection plan from Asurion. Did a claim, providing details of what had happened to the ice maker, and it was approved. An Amazon gift card was sent to my email. Order Thanks Asurion

The site was easy to use. It meets my expectations. I was of the opinion that after paying each month for the service I would not get my TV replaced. However, after asking to pay an extra $99.00 for the same size TV with upgrades, it was a bargain. Thank you.

This is the fourth time I've used my Asurion and have been completely satisfied with the results and quality of work! The response was timely and they kept you informed on their process! I'd recommend this service to anyone looking for a good quality protection service! The best experience I've had with Insurance.

I've seen the negative reviews and let me tell you, I have three different (all TV) experiences and each time it was easier. I have another replacement TV on its way. I am happy with service and glad I signed up. This is one worry we won't have. Kudos Asurion home plus

I will continue to keep this replacement on my units. Great to have. Easy to deal with. And easy to get thru paperwork. Recommend this to all. I’ve had them for years. Used them several times times. Always been satisfied. Call and talk to them. Different levels available for you to chose from.

It was very easy to go through the process and they were very quick to get back with me and furnished me with a good variety of items to go through for my replacement and I will continue to stay with the home replacement policy because of it. This policy is true to their word. Everything happened like they said it would. All I gotta do is sit back and wait on my TV to come to my doorstep like they said it would. I will give their replacement policy a five star anytime they want it, very satisfied customer.

I was very pleased, customer service was great and helped with no issues. It only took a couple of minutes to set up a claim. And then only a short time to get the problem fixed. There was no worry about a claim being denied. And it only took a couple minutes. Very good value to have coverage.

I purchased the protection plan! Did not think I would ever had to use it, but I did! It was quick and easy to follow instructions with the plan because it was clear and concise. Once I followed the directions everything went quickly and very smoothly! I just recently purchased another protection plan for an item I bought! Do yourself a favour, if you are investing money in a product, protect yourself with this plan. You will be happy you did. These guys follow through! Great experience! Totally impressed!

When we have used Asurion home plus for our electronics. We have had excellent service. I have to say for the couple of times that I have used this service it's very helpful. I will definitely be recommending them to my friends & family. Thank you again for making the process easy.

The company find any excuse to not honor their claims even when it's written on their policy, Amazon Asurion insurance transfer the claim to them and they send it back to Amazon. There's a fraud on their assurance.

My Name is Ricardo **, I am a very upset customer, my product was Asurion home plus which I had to cancel on December 5th 2024. I would like to add up for everyone that's tempted to get this service please just stay away from Asurion, their service is really really sketchy. My situation was as follows. I got plenty of electronics at home and I work on construction, some things I use constantly will break often, so then I broke an Ipad and said oh well. Luckily I just got Asurion service to do so... Well..... turns out Asurion has fine print that apparently you can't claim anything within certain amount of time 30 days it was said, even though my claim went in 45 days later, they still rejected the fix because according to them I wasn't within timeframe.

I would definitely recommend purchasing the Asurion product protection plan for any item that it is offered on. Claims are easy to file and they do give you your money back if there is a problem. Mine was on a replacement canopy that ripped at the seams about 7 months after I bought it. Full refund.

Excited by Asurion replacing the television. My television just stopped working. Completed the application and went on a vacation and the application was approved. I’m excited to have choices and I chose a Samsung with crystal screen which I know will be very satisfactory. I am also excited about the delivery time. It will only take a day. Thank you. RENNE

I recently had an issue with my TV that was both puzzling and frustrating. After watching for a while, the TV would suddenly turn on and off whenever a show went to a commercial. The same problem happened while using apps, and turning the TV off at the end of the day was nearly impossible—it kept switching back on. I contacted Verizon Asurion about these issues and am so glad I did. Rose from the Asurion team was incredibly patient, understanding, and supportive. She guided me through the claims process, ensuring I had all the information needed. Thanks to her professionalism and responsiveness, my claim was handled smoothly, and Asurion is now helping me get my TV replaced. I truly appreciate their dedication to excellent customer service.

Easiest repair I've ever had. When my coverage expires - I will be renewing it! Very good!! Just called - repair man came - ordered parts - returned and my ice maker was fixed!! Very easy!! They are very efficient! A must buy extended warranty - well worth the money!!

Entering a claim has changed radically. In the past you could get your replacement the same day and the orders would cross in the mail so you did not go without a computer for long. Now you need to mail it and then they respond with options and finally send it. I am still waiting for the replacement iPad and believe it will take 5 days until I receive the machine!

The team of Paul & Pol provided Asurion based Home Tech Device service(s) of installing 2 wall-mounted tv's & setting up theater surround sound. To do this also required the dis-mounting of the tvs in the space. The duo was OUTSTANDING in their knowledge, flexibility, accommodation & their guidance on what additional set-up equipment would be needed. They were professional, courteous, thorough & quick in completing the plethora of projects scheduled. They went above & beyond in every way - I would request them for my every need if possible.

The technicians were prompt, immediately begin to take off their shoes out of respect, I informed them it was not necessary but appreciated their gestures. They informed me of everything they were going to do, asked me did I want anything particular or needed them to do anything different. They plugged all my cables into tv & left the place clean.

I am not sure of the order number but I do know that this was a great experience. I have had many Asurion warranties and I have never been disappointed. It is because of Asurion that I continue to buy warranties because they never let me down and they honor their warranties.

Well, I thought it was kind of nice that they were going to replace my laptop with something brand new seeing how my laptop was still in perfect great condition from the year. I bought it besides the hard drive going out and whatever else was up what’s wrong with it but I really appreciate them. Sending me a brand new laptop through LG. It’s really cool so now I’ll have 22 new laptops to work on instead of an old one and a new one. Instead of a old one and a new one thank you, AT&T.

Actual filing a claim November 27th Then Chat on December 3rd: Filed, then they needed pics for products, front and back, send screen captures of your product receipt, send picture of your Asurion receipt, wait 3-5 days. Then they tell you it's in process, that's all, NO prepaid mailer to send out to repair shop. Go to live chat, as no place to call them, took 50 minutes, Asurion still couldn't figure out how to get my prepaid mailed email to me, then they open and refiled the claim again. Now I have lost 7 days and in the process of starting all over and I had to resubmit the same pictures all over again and they claim it's another 3-5 days to approve a claim, that was already approved. Yes, this happens every time I deal with filing a claim with asurion, every time. Asurion claims easy 5 minutes filing, claims processed fast. Nope

I am extremely happy with all my Asurion services. I have the home tech insurance and insurance in all my devices! Thankfully I never had to use the services much, but this time they really went above and beyond to help me replace my gaming laptop and my broken iPad! I recommend Asurion over any other insurance even Apple Care!

Our smoker stopped working on Thanksgiving Day. After trouble shooting with the user manual and rechecking all connections we realized this awesome smoker was done for. Filed a claim!!! People!!!! Buy the Insurance! Claim was easy to file! Fastest response time I have ever seen!! All taken care of and should have that new smoker before Christmas!! Extremely happy with the service and recommend you always buy the insurance!!

I had a problem with my ice maker. I got on and filed a claim. It was handled easily and quickly. So glad I purchased the product to insure my item. The cost was not very much but paid off when my ice maker was not working properly. I have used this insurance in the past. Sometimes I did not need it but this time I did. I recommend this to anyone purchasing an expensive or non-expensive item.

I was skeptical about the plan when I purchased it 2 years ago. I could not be more satisfied with the ease of filing and how fast claims are handled. Asurion is a great company, and I have filed 3 claims one for a laptop one for a phone and most recently a TV that stopped working. All my claims were handled quickly and effective. I would highly recommend everyone get a plan.

I am very pleased with the way they handled my claim. Very straightforward and professional. I order a lot of stuff from Amazon and get the warranty claims when offered and I have been thinking about subscribing to the $16.99 offer that Asurion has out that covers all of your purchases. This claim sealed the deal. Thank you for a great service.

Asurion is a COMPLETE SCAM. I pay $20/month so if something happens to my phone it can be replaced efficiently. The amount I have paid at this point is far more than a replacement phone is even worth, but I was willing to do it for the security of having my phone replaced quickly and easily. As a small business owner and single parent I RELY on my phone for EVERYTHING. I filed a claim last week, expecting a replacement in 24-48 hours as indicated. I received first a message that my phone had shipped, and then a second message that actually, it was unavailable on back order, with no indication as to when it would arrive.

Tech was very good. Replaced the electrical board. Everything was fine until use the oven and stove. 3 days later I get an error code FO B11 ERR. So now I have to call back to find out what the issue is. The range is only 4 years old. This is the 3rd tech visit. Now going on number 4.

Everything was made easy and fast by the insurance to get my clam done. Person I talked to on the phone explained everything simplified it so that process was easy and replacing the tv with a New one is amazing. Claim fees aren’t bad either. Everything was good. No complaints.

Drop my AirPods and water during rainy days. Call the insurance. Made a claim. They resolved my problem quickly. Sent them the earbuds. They couldn’t be repaired so they are replacing it with better AirPods. They are very professional, fast at what they do and I highly recommend them to anyone. I love this service.

Great experience! My son’s monitor broke and he was able to get a new one thanks to them. The process was super simple and easy. It took less than 15 minutes to file and they had my reimbursement by the next day. I really like the process of filing. All I had to do was send a few pictures and fill out a form and it was done! Highly recommend using this service!

They have always treated me fairly and sleepily. I would recommend them! If you need them for after your warranty has expired they’re there to help. Wealth worth it. I have used them from a computer twice and then used them on smaller items as well. I give them ⭐️⭐️⭐️⭐️⭐️

Asurion was great and gave us a refund very quickly when I submitted a claim for some tears in an office chair. Everything was online, so it was nice not to have to tote the chair back to the store. I simply uploaded the pictures, and they processed the claim and sent me a refund within a few hours. This is the type of speed and efficiency that keeps our company, propertyprdgy.com, on tasks and not dealing with long or unnecessary customer service issues.

Just completed a claim on my tv that stopped working during football season, and now I’m going to be able to enjoy the games with my family. The process was quick and easy. I recommend Asurion Home+ to everyone! This takes away the hassle from going to the store and having to try comparable products, Asurion did all the work for me.

This insurance is a great value. It was easy to navigate the website and start the claim. The only negative I have is the selection of the replacement process. It gave me an error message two days in a row. It finally let me select it on the 3rd day.

I’ve had this for 2 years almost and I’ve had 1 bad experience with my headphones but everything else I’m extremely happy with. I hope to have nothing but pleasant experiences in the future. The deposit are reasonable considering you get brand new equipment so again thank you and I hope you continue to be a great provider.

Filing a claim was so easy. I did not have to put in any effort. I appreciate that. I will recommend this time all my friends and family. I truly appreciate how easy it was to filing this claim and for them to reach out to me in a timely manner. Thank you so much.

I have bought extended insurance at $274. They never support when you need. After you create the case no one show up to fix your issue. When you call to report no one will assist you about the case. They are getting lost. My case number is **.

We have bought the Asurion warranty on several items over the years, most recently on some batting gloves. The warranty has always been worth it for peace of mind that our products are covered in the event of accidental damage. We've never had an issue when making a claim. We went ahead and bought the Asurion warranty subscription service through Amazon since we have had such good service thus far.

I have not received my Bad Boy Mower yet? The company working on my mower has had it for at least a month now. I understand that they had trouble getting the parts. Your company has helped me a lot checking the status of my mower. Thank you and have a nice day.

I received immediate attention when submitted my claim. It gave me tranquility to know and understand that I am dealing with a reliable company, the luggage is wonderful and made have a great time while I used It. There is nothing else to write about the broken pull piece of the broken zipper.

Once I found the correct product, it was fast and easy to enter and submit the claim all online. Indoor trampolines are great for adhd kids! I am very happy we can now buy a new one. A+! I would certainly buy this protection again! Thank you very very much!

I have had to have items replaced with my contract I have with audition. The process is always simple and easy. At first I did not want to get the plan but now I am glad because even though you buy things and you expect them to last for a while. Well people that don’t always work out the way we plan it. So please if you don’t want to be out of a lot of money to replaces something that you spent a lot of money to buy. Get the plan, you will Thank Me For giving you that nudge.

I started a claim literally yesterday and it was approved today. My TV was 9 years and several months old and the replacements I was offered were less than a year old with far more advanced features and well reviewed. The service fee was fair and I am very happy with the entire process.

I have bought other insurance (AllState) and they did not fix or replace my chair, even after I gave them all the proof they asked for. Asurion always comes through. I buy a lot of things and as we know they break down. I always buy insurance so I can replace them, if they do. Asurion, Always comes through with my claim.

The thermostat on our upper oven was not accurate. We called and a service call was scheduled. The possibly need parts were sent to our home. The technician arrived in a timely manner, was knowledgeable, and professional. He explained what the problem was and was efficient. He was one of the best repairmen we have ever had make a service call.

The only interaction I've had is through the website which seemed OK on filling out the form for the claim. Had to fill out the form twice do to required information they requested. If you have to go into another page to retrieve that information you will have to start all over.

This was about an iPhone 12 .9 and I sent it in and they sent it back to me immediately. It was fixed. The screen did a great job. It still had a computer glitch. Sent it back. They immediately sent me an email and told me to pick my replacement product and I just had done that and I’ll seems like it’s working out really fast and very professionally and exactly what I thought it would be like if they couldn’t fix it. I’m very happy and I’ve already recommended three people to this company.

In an era where many companies seem to prioritize their own interests over those of their customers, it’s truly refreshing to encounter such a positive experience. I was pleasantly surprised by how quickly, efficiently, and integrity this claim was handled. Your commitment to honoring the agreement as promised speaks volumes. Thank you!

The process was quick & easy. All the information was at my fingertips. I did have to do a search for the serial number, but it will be easy to get next time I have a claim. Definitely worth the money I paid for it. Will work with them again & fully recommend.

I just wished I could have gotten a product in the same category but the only options were a cheaper brand. The overall experience with the agent was superb. He was so patient with me. Had a fussy little toddler in the background but yet he was so calm about the process. I didn’t remember his name but I hope the claim number will locate him and let him know that I appreciate him so much.

I love doing business with Asurion. We pay for the insurance plan and I must say that I’m very satisfied with all that it covers. We never have an issue with uBreakiFix. They repair our electronics fast and they give us updates regularly on when to expect the repairs to be completed. If they can’t repair it they replace it. It’s the best. I would definitely recommend Asurion to anyone.. I pay one fee for all repairs.

Very friendly, helpful and professional agents. I was not put on hold for long periods of time. My one criticism is the lack of communication from the adjusters. I would suggest just a quick email or text is enough. I was impressed at how well informed the Member Services agent was, with my file when I went back to Costco, an hour later to return my broken TV and pick up the replacement.

Awesome representative. She went above and beyond her call of duty to fix my issues. Thank you for your professionalism, your kindness and concern to help me. It is greatly appreciated. It is a refreshing experience to talk to someone who cares about your dilemma and handle your situation with care and politeness and concern and go above to make you feel at ease. Knowing someone cares is a game changer in today's world. You guys are doing an amazing job.

I lost my new iPhone 16 Pro Max 1TB on Oct 11 2024, I purchased on Oct 8 2024. I filed the claim the next morning so, I could get live help if needed. The company did approve my claim and charged me $275 deductible and shipped my device, the company very next day cancels my claim automatically stating “our licensed insurance reviewers have declined your claim”. When asked for further details, they had no answer. Meanwhile, I called the insurance company to ask about how to resolve the issue, the agents refiled the claim, and again got it declined after several calls daily for about 1.5 hr a day and hearing the same thing and all the agents force you to refile the claim and not mentioning the exact reason of denial, we reached to Nov 17 2024.

Nintendo Switch. Filed claim then took it to one of the recommended stores for repair, took 4 days before I was notified that it couldn't be repaired. Replacement was slower than last time and was offered less choices than before. Overall I am satisfied with Asurion and glad that I kept the insurance.

I don't think we could have had a better experience. Anytime there was a snack they kept us aware and they were on top of everything every step of the way. We are very satisfied indeed. The only issue we had was with Chrome because we had problems getting our model and make numbers from a faded old sticker but that had nothing to do with these guys. They were awesome.

I ordered beyond by BLACK+DECKER Cordless dustbuster® - Handheld Vacuum. After about two years, it stopped working. Thank God I had Asurion and have made returning the product so easy. I will be getting my refund when they receive the returned product. I had forgotten that I had even bought the insurance doubled checked and it was with my order. The whole process has been super easy and not expensive at all.

Very easy to get my needs handled. Love the easy service. I've had a lot of bad luck with companies in the past that didn't do what they said. But you guys are the truth!! Thanks for the great service the you quoted me from the start of my plan

I recently filed a claim with Asurion for my damaged MacBook, and I was very impressed with the service! The process was smooth and straightforward, with clear instructions on what was needed. Asurion’s team was responsive and professional, addressing my questions quickly and keeping me updated on each step. My claim was processed efficiently, and the repair/replacement was handled much faster than I expected. Overall, Asurion made a stressful situation easy to navigate, and I’m grateful for their reliable support and quick turnaround. Highly recommend their service for anyone needing device protection!

You can depend on Asurion. They definitely stick to their word. I will choose them and recommend them to anyone always. I have three devices and there was in pretty bad shape. They wasn’t able to fix them, but they did give me a replacement. I didn’t have to pay anything. Just choose the device that I wanted and they sent it right out.

This coverage is very helpful and worth every penny. Everyone that I have been in contact with over the phone and in person in the store thus far has been extremely helpful and patient explaining all the processes, etc. The claim filing process has been pretty easy so far. I highly recommend this coverage. It is affordable and is useful to have in place in the event you need to use it.

I had a ticket with no washer since September 9th. I had to fight for them to send help. Today November 12th Perez Technologies showed up and were knowledgeable. Asurion sure doesn’t care about customer service. Perez Technology did good. I had to wait too long without service.

All of the representatives seemed ready and willing to help me. My television began having issues. It was turning itself off and I was hoping to just have it repaired. The reps explained how it is usually better to not invest in repairs and to just reimburse me, or offer a new TV. The reimbursement offer was fair so I accepted it.

My Samsung TV's power went out and wouldn't turn back on. Verizon Home Protect with Asurion were able to cover my TV. The website offered replacement options, but the replacement options were a downgrade from my current TV (my TV was QLED and the replacement options were UHD). I voiced my concern over the phone and the technicians were able to send a check with the value of my current TV so I can choose to use the money towards a new TV or the repairs for my current TV. The technicians were all very friendly and helpful.

David is the best customer service representative. He is just wonderful. Very helpful, amazing optimistic attitude, great energy and very knowledgeable. Powerful salesman. Actually enjoyed his company and that’s rare. Well done! Thank you for making my process much easier and smoother considering this was my first experience receiving a replacement. Everyone on the team made the step by step process even better, even easier than any company I’ve seen. Thanks!

Completely relieved to have a service take care of this unforeseen inconvenience of my TV not working all of a sudden. Paying a very small service fee to replace such a expensive item is a game changer. We truly are happy with Asurion. I would highly recommend this service to be added to your monthly bill. It worked out for our family.

Instant pot 6 quart air fryer. Vortex plus. Loved it but it stopped working under extended warranty. Asurion were wonderful to deal with. Awesome reps I spoke with. Took care of return immediately and I got my full refund minus the taxes. They did not return the taxes on the item. I'm am assuming that must be the law.

This warranty paid off, I never knew how important it was to have warranty, it's paying off, the down side the price had gone up on the ice maker I have, so I got a cheaper one, that would come fast. Love my ice. I did purchase another warranty on the new one, hope not to have to use it.

Easy to file a claim, step by step process and very painless. Selecting replacement was done easily as well. Process for entering my credit card info was simple and instructions were emailed to me. Would definitely recommend home protection to all my friends! I will continue to use AT&T Home Protection with Asurion.

Very pleased with the claim process so far. It was very easy to file the claim. Prepaid shipping label included. I'll be taking my product to the UPS Store tomorrow to ship it out. Hoping that the rest of the process goes smoothly. Will update as the process goes on.

Hassle free and professional service. The process, from the initial contact with support to the day the crew visited my place to fix my television, was smooth with no unexpected surprises. The team diagnosed the issue by the video and pictures I sent, the crews arrival was properly informed and they fixed my television in under 15 mins. Highly recommend them for their service quality and professionalism.

So far I'm very pleased with the process of making a claim. I have to wait and see how it goes from here. This is the first time using this service and it seems to be a blessing to have. But like I said I just made this claim minutes ago.

I have used Asurion to protect my gaming devices for years. My gaming controllers see a lot of game time, and the thumbsticks wear out causing drift. I have never had an issue using the coverage, and the service has been fantastic. The return is easy, and the price is well worth the coverage. Thank you Asurion!

Great experience! I recommend this service to anyone who is interested in protecting their valuables. The outcome of my claim was very fair. If your electronics' warranty expires, be assured Asurion can be there to protect your valuables, even long term... The process is pretty simple. I am now able to sleep easy knowing my devices are protected.

I would like share my experience with the purchase of the asurion insurance for a Samsung Tablet I purchased on Amazon.

The service provider did a wonderful job and thoroughly explained the issue so we wouldn't face it again. Just wish it could have been scheduled sooner, but the provider only comes to our neighborhood certain days out of the month. Otherwise, submitting the claim and having the repair completed were easy.

My 70 inch (2 yrs old) TV went blank. No sounds. No picture. I filed a claim with Asurion. The process was simple and easy to follow. It took about 5 minutes of my time to electronically file the claim. They replaced my TV with a 75 inch LED TCL TV. I am extremely satisfied.

Easy and fast steps! A lot better than being put on hold with a phone call. Detailed information was provided. I love how all the information that was needed was all in the receipt. Informative and convenient for one who likes things done fast and easy. Really appreciate how fast and easy the process was.

Thank you so much! For your service! Keep up the good work, I will let my people know about you! And I will continue to work with you guys, I truly appreciate you so much! Those clippers are my source of income, so thank you! Make sure you vote today, I’m on my way to work! Make sure you have a blessed day, and may God bless you and your family!

The actual person who did the work, Marcus, was awesome! He was knowledgeable and personable. Even my chihuahua liked him! He replaced the parts while giving me maintenance tips and making small talk! He was well versed in the product and answered a question about an unrelated Samsung appliance, really great technician!

I ordered a silver initial necklace through Amazon at a reasonable price. I absolutely loved this necklace and it lasted me more than three years. Unfortunately I broke it but thankfully to the Asurion lifetime warranty I'll be able to replace it. I had to fill out a claim, which was very easy. After that they sent me the information I needed in order to get my replacement necklace.

It’s definitely worth getting the insurance! We had a refund with in minutes and it’s so nice to be able to transfer it to PayPal! We had no problems with getting the refund! And all the people I talked to were very helpful and friendly.

Highly recommend this service. They stand behind the products that they represent. I will spread the word! A problem occurred with a product I bought and the Asurion warranty enabled me to get a brand new item. Every item that I buy in the future I will ask if I can buy the insurance with it. I have used this service before and everything went beautifully. Thanks Again.

Rarely have I experienced the customer care that I received for my claim. I expected to get an automated voice along with a runaround. I received neither. As a 28-year Air Force Veteran and current Pastor it is so refreshing to experience a business that does exactly what they say.

Great experience with replacing broken solar lights. Service was easy to use and has helped us a couple of time now when our lights stopped working. Will order this again for sure for future buys. If ordering with Amazon you can just go to your orders page and find the item with has warranty and then submit to utilize it. Thank you again for the help.

Hasn't let me down yet. Only thing I wish being that there's a deductible for most things but not everything on the home protection plan through AT&T is that the yearly amount to claim was just a little higher otherwise no complaints at all yet. :) I am awaiting a new TV since three of mine went out oddly but I did one claim to see how it goes and they replaced my daughter's IPAD. So far I'm extremely happy!

Asurion sent me two junk refurbished phones that could not transfer data and could not activate! I'm stuck paying my phone bill with a broken phone. Nothing like paying for something that you can't use. Beware of this company. It is a scam. US Cellular and other companies should be held accountable for offering such a ripoff company. CONSUMER BEWARE!

Very very easy! Quick turn around. Excedeed expectations. No delays! Will highly recommend everyone to get the home protection insurance to everyone! This is great because I have other electronic devices that my 2 year old and 4 year old use and they accidentally break things. Again very useful. Affordable monthly rate and definitely recommend especially if you have children!

Asurion Home+ is awesome! The service was great and very professional! Submitting a claim was simple and efficient. The customer service crew was great and very professional! I am very impressed and grateful we use the Home+ service!!! We originally signed up at UbreakIfix store in Idaho thinking it would only really be a service for our phones. We were very happy to find out it also covers our TV! We would recommend looking into the service of Home+ and are looking forward to the results in the near future.

I purchased an Office Chair at Staples. I also purchased a warranty for the chair as well. I needed to replace the chair due to ordinary wear and tear. I was instructed to go to Asurion and file a claim online - which I did. Eventually, I was given a refund code so that I could replace my chair.

The process was simple and very fast. The representative was extremely helpful and knowledgeable of my needs. I would suggest anyone who needs a replacement device insurance contact Asurion. I appreciate the service and quick response. The representative also kept in mind to ask did I have any other questions about the products or any additional needs for my other devices.

The easiest claim I've ever made!!! In a household of 7 our alliances get used, hence the warranty purchases. I always dread doing a claim though because it's always a 2+hrs cluster of madness and multiple transfers and excuses before the problem is addressed. I take extreme care of my belongings so when I have to make a claim it is for a valid reason and paying for a service that is that big of a hassle is frustrating. This experience was the complete opposite of a hassle!! I'm only at the 1st stage but even that was easier than anything I've ever experienced! If it changes I'll of course update everything here but thus far, 10/10. Would recommend their warranty over any others I've dealt with!

The mini-fridge that I purchased and insured stopped working a mere thirteen months after purchase, so I submitted a claim for reimbursement. It was so easy to submit a claim; I only needed to fill out an online form. My claim was promptly approved upon submission. I could not ask for better customer service!

Asurion was there in my time of need. Product failed within the 2 year warranty period, and Asurion replaced it as agreed. Great service. Easy to claim warranty. Will continue to buy Asurion protection and advertise to friends and relatives whenever I can. Would definitely recommend this protection plan to all.

The repairman was very good at his job and he was polite and he answered all of my questions and explained how the parts would keep the washer from jumping all over the place. He tried the washer out to make sure that it was not going to jump anymore

After my tv went out, I had a house full or anxious, irritated PlayStation withdrawal kids to deal with. This coverage was quick easy and so stress-less. I appreciate the quick response and shipment. The tv arrived a few days later at my doorstep and courier ensured he waited until I secured it before he left kids could hardly wait to unpack and setup..Now it's time for a long nap.

I hesitated to get this, and then to keep it. Glad I did! I got it after I paid $600 when the screen went black and less than a year later, it would not charge. Qualified for a replacement device. It was well worth getting it for the small monthly rate of $25 to cover several devices.

I hesitantly agreed to sign up for this insurance. After two painless and extremely efficient claims I would not even consider not having it. Best money I've spent in a long time. The claims process is extremely easy. They are very fair with their replacement values when a components cannot be repaired. Even with paying the $99.00 deductible I was an able to replace my printer and soundbar with a comparable product. Payment is quick and is sent via digital payment typically the same day. Highly recommend!!!

Always satisfied! Having a string for all of my devices and both business and personal, my family and I are confident that Asurion always has our back. We are grateful to feel supported both around the clock from the chat to customer service representative working night and day to always be there when you need help. Thank you so much for keeping us connected.

Once concern reported, tech responded. Part ordered to correct. Scheduled for Wed. of the coming week. Within 5 days part received and installed. Apparently this was an issue with my model. For the customer, they should maintain a few, unless the supply was exhausted. A person with a family would have struggled with this solution. Tech was knowledgeable and in and out quickly with the replacement. Issue was the UR code interrupting wash cycle with an unbalanced load. Very frustrating to continue washing to get the load complete.

I’ve been using Asurion for the last 2 yrs and I absolutely love the device provided. Able to send unit and get it fixed and quick turn around. I find shipping it makes things go smoothly. Great service and always very knowledgeable with products. Definitely recommend to family and friends all the time….

Way easier than I ever expected or have done from what I remember. Only thing that I believe would help it more would be if the order number info was already on the history of my file when I sign in on the website for the claim. So I thank you for letting me share my input.

With three kids unexpected expenses really hurt. When our TV went out and Christmas right around the corner I didn’t know how I was going to replace it. With Asurion, they helped me replace my TV with a very simple claim, step by step couldn’t of been easier to understand… it just makes life a lot easier. Very amazing service and very thankful.

I was offered this protection from a sales rep and sure the monthly fee was fair so I opted in. I am so glad that I did because my tv just gave up and when I filed a claim it was surprisingly hassle free and the happiest I was. This is so amazing that the claims department was exceptionally easy. Within 4 minutes I was finished. My claim was approved and my new tv will be here in 3 days. THANK YOU FOR YOUR GENEROSITY AND HONESTY.

This was a sad experience because I learn that Fitbit as we know it is a thing of the past. Now, I must forge ahead with what opportunity Asurion has afford me with a replacement. I hope that I can get my Fitbit charge 5 back to keep as a reminder of what use to be. Just a die hard user!!! You can become attached to devices and they become something more like a close friend.

Super quick and highly efficient process. I don’t purchase anything without a warranty. Asurion is truly the best warranty company that’s out there. We love them and the peace of mind we get after purchasing their warranty. We have used them before. Thank you much for providing a great service.

My tv’s backlight went out and was only able to view one piece on half lit screen… but thanks to Asurion I was able to get a replacement immediately! Thank you so much and thank you for protecting my devices and also my future devices. I’ll schedule for it to be mounted on the wall also.

I got a new laptop and bought the insurance, after a month it stop working, tried to returned to the seller, but the refund time was expired, my only option was to do a claim through Asurion, just did it and I’m waiting to the package to return it and see what they will decide. Hopefully something good for me.

My important external drive would not turn on. I very easily started a claim through the Asurion site. Next, I brought this non-working drive to my local Ubreakifix Asurion store. They were able to disassemble, power up drive and transfer my precious data to new drive that I provided. Amazing. Transfer was part of my Home+ plan. Asurion online honored my claim for faulty hardware and reimbursed my claim. Truly wonderful! Very, very pleased. Can't say enough about how kindly & efficiently I was treated. Thank you.

I have used Asurion multiple times for my Verizon devices and also with Home Protect (all of my other devices). Every time I've had to file a claim it was a breeze and timing of my replacement and cost were stellar. Will use over and over. Absolutely worth the monthly payment to protect my devices....and dealing with customer service has always been a good experience. I usually get really very pleasant people to talk to who help me out.

My expensive VR glasses cracked at the temple. The company gave me the run around before saying the repairs would be more than what I paid. I filed this fast and easy claim. Asurion makes it very easy to reclaim my money. I definitely recommend Asurion for your devices. You are protected by their great staff. Highly recommend.

The phone representative was very patient while I was trying to find watch model number which was very hard to find since it was removed from watch app. A second rep had to help me access a UPS label. That young lady helped me retrieve the label. Great customer service!

I highly recommend Asurion as a protection option for your devices. The process was super simple to navigate. Everything is set up that any age from 8 to 80 could file a claim! If there's an option for Asurion as a provider to cover your device, get it!! You won't regret it!

Terrible company. I have been paying $25 a month for several years for this protection program and they won’t repair/replace my broken tv. What a scam they are running. I keep calling for help and they won't make things right. There are always excuses. Do yourself a favor and find another company.

Great and smooth service. Couldn't ask for a more easy experience! Asurion should be used for anyone who has a big amount of electronics. Customer service was so easy and refreshing. They didn't give me 1000 questions about the issues that I were experiencing with my products. Would def recommend!

Nothing can be better than the problem resolve.... from start to finish in less than 5 days.... Request for claim ... Same day receive UPS label.... Next day drop the package to UPS store... Next day it was receive by Asurion.... 2 days got email of the gift card.... Unbelievable great experience... You guys just amazing... I do not see anybody doing better than you... Good job.

Aaron was very knowledgeable in reference to my claim and very positive and professional, he provided me with great customer service and very detailed instructions to help me understand the process. My experience with Aaron was very positive and helpful for future claims, very respectful to my needs. I will definitely recommend these services to family and friends and hope that they talk with Aaron.

Had a problem with Speaker drivers, sent Laptop back to Asurion on a Thursday, it was back in my possession on Tuesday. Great turnaround! When this warranty runs out I will be happy to renew as long as it is not cost prohibited. Great service and have found Staples as my go to for many items.

Asurion has always been there for me when I needed to replace a broken item. Having kids can be quite an adventure. My latest broken item was the family TV that we watch movies on. Thanks to Asurion, making a claim and getting a replacement was as simple as 1 2 3. Took less than 5 minutes. This is why I count on Asurion to be there for me and my family. Thank you Asurion for being the best.

The Representative/Technician provided the best customer service. He was kind, respectful, patient to listen to my concern. Resolving and correcting the customer concern was shown as the top priority to make the situation right. Receiving automated feedback on next steps has been timely. Great service, great service, great service! The service experience was admirable.

I’m glad I have this insurance as I don’t have to worry anymore if one of my electronics dies or breaks, it will be covered and I don’t have to spend hundreds or thousands to purchase a new device. Just like having insurance on your house or car, it works. I recommend everyone get this insurance.

I will recommend getting this protection, because they stand by what they say. They list all items that is covered due to different type of damages. They will not hassle you, but you will have to present a picture of your item that you are protecting. I had a heating press machine that fell off a table due to getting tangles with another machine cord and they covered the damages with gift card through email.

I am so happy that I had this plan in place. Asurion made it very easy and I did not have to call in to speak with anyone. They gave me 5 different options, which I was excited about and they were current year TVs. Can’t speak for how long it’ll take but to receive, but I’m appreciative.

I love this service. It's definitely worth the monthly payment. I started the claim and about a week after they approved my replacement with a new tv. I will definitely recommend to my family and friends. It's pretty easy to start a claim and also very easy to fill out all the info.

When I first heard about this service, I was skeptical, but there was a promotion to get TVs hung on the wall for almost free, so I added it and this has been the best investment. Electronic items don't have a lifetime of service, so to have a plan that helps me repair and/or replace a non-functioning item makes sense. I have saved so much money with this plan and I will recommend it to anyone.

Purchased (Over $500) extended warranty directly with GE for our GE Cafe Refrigerator which is 1 year old. GE did not advise that the insurance was not with them but with Asurion. A month later we had a problem with our refrigerator and Asurion sent a Sears repairman who ordered parts & said parts would be shipped to us and they would then come to install. Sears came back and physically damaged our refrigerator when trying to remove water/ice dispenser front display and at that time said the refrigerator may have to be replaced by GE based on his inspection! Asurion sent another contractor (Fixar) who took pictures of the damage and assessed problem and said they would be back.

My husband loves his Remington and the blades broke and he is going crazy without it. Asurion has been wonderful to us and would recommend it. We have saved thousands of dollars in haircuts. The website is easy to use and all I had to do was mail it out. Thank you aSurion. I'm glad customer service means something to someone cause it means a lot to me.

Had a problem with my induction stove not heating up water anymore. Was apprehensive about having to file a claim but it was super easy. No hold to jump through, just a quick online for to fill out. Filed my claim in under five minutes. Super easy, highly recommended. Will definitely buy more protection plans in the future.

Asurion as a company plus their representatives are a joke and lack customer service skills. Imagine paying for insurance on your mobile devices religiously and something happens to your device and you have to file a claim? Should be simple right?… Wrong!!! My mobile device was damaged on 16 September 2024. I went to my local AT&T and a customer service agent helped me start a claim on the same day 16 September 2024. I received my confirmation from AT&T/Asurion of my appointment for 10 days later which would be 26 September 2024 around 3pm-5pm. A hurricane pushed through the area so I decided to be proactive and call Asurion to make sure we still had our appointment after going through 2 representatives at Asurion on a 14 minute call I was reassured the appointment from 3pm-5pm was still a go for today and I would receive an email or text from the technician which I never did.

I really like how easy it is to file a claim. It's also generous to allow the free shipping and I can just drop it off at UPS. I got the email quickly so I could give UPS the broken IPAD the same day. That's pretty convenient. I also don't have to pay for Asurion on a separate bill, it's built into my phone bill so I always know what I'm paying for each month. The only thing I could change is have it cover phones.

Thanks for providing your wonderful service and helping me be made whole as a result of the water damage that so many of my electronics/devices sustained. Thanks to a spiteful Airbnb host. This will be an enormous help in my life as I pick up the pieces again. Tysm! <3.

We purchased the insurance for our espresso machine and when it started sputtering and making a gut off of noise it took me literally 5 minutes to file a claim. Now all I have to do is drop it off at UPS and I will get a gift card to replace it. It was extremely easy and as long as it goes smoothly we are 100% satisfied.

Tech specialist very knowledgeable and professional. Came on time and called ahead to let me know he was on his way. It was not a big job but he knew exactly what to do and explained everything to me. If I need additional help I will call again.

I made a claim for my 65in Samsung QD-Oled about two weeks ago. Asurion said they would replace the TV. They sent me a link for inferior replacements. None of the tv’s were Oleds. Since Asurion couldn’t replace the Oled. They said they would reimburse me. The reimbursement isn’t enough to cover the TV but I said fine. I’ll just add the rest. Asurion has yet to deposit the money into my account. Asurion is a rip off. I’ve done everything correctly. I’m going to contact the Pennsylvania Attorney General Michelle ** from the Bureau of Consumer Protection. And my wife is contacting the Better Business Bureau and the FCC.

My Apple Watch went face down to my bathroom tile floor, shattering the screen badly. I remember I had Home Coverage and called Verizon. They gave me the TN to call and open a claim. The representative was very knowledgeable and easy to talk to. I explained what happened and she email me a QR Code to take the watch to UPS. It was all taken care of. I had to get a replacement. Asurion sent me a text and offered two Apple Watches for my selection. I selected the one I wanted and I’m waiting for them to send me a text once the replacement is shipped. Thank you.

My experience with Asurion was extremely pleasant, the service agent Jameson was polite and patient. I am not computer savvy, but he was patient with me every step. It was easy to file the claim, and hassle free. My tv blacked out, I explained what happened and Jameson took it from there. I was given the choice of two different models, and asked to select one. I chose the one similar to the other tv, and it suits me just fine.

I had a Phillips 65-inch TV and one morning I turned on the TV with the remote, but nothing happened. I checked the plug, and it was OK. I looked for a reset button and couldn't find one. Determined that the TV could be fixed, I held on to it for over a year. Then I remembered that I had Asurion. Hesitating, I finally decided to put in a claim. Towards the end of the paperwork, I needed to sign the document. There was no way that I could download the document and scan it back into the computer. I called Asurion and a representative, Bell, started to assist me. She informed me about Docu Sign. She took me step by step through the process and we got the form signed. Within a few days, my claim was approved, and I am waiting for my replacement 70-inch Fire TV. Thank You Asurion.

I’ve used the extended warranties from Asurion twice over the last year on 2 different items I purchased from Amazon and received immediately responses from Asurion. I then received immediate credits to my account. It was a seamless process and very fast online. Very user friendly. I would recommend this to everybody!

I am so appreciative that Asurion was available for my Dreo Tower fan. Filing a claim was fast and easy. My product was under my logon and I clicked on it and answered the questions. I bought the fan in 2022 and it's still covered in 2024. Received a mailing label 20 seconds after I filed claim.

This is the easiest claim I have ever done. The shipment speed is amazing and quick. I love the insurance coverage, the claim menu from start to finish is very simple to navigate. I didn't feel stressed trying to file the claim. The details are easy to understand and very detailed. Don't have to worry about talking to a person over the phone. Don't have to navigate a voice recording.

I purchased TV and extended 5-year warranty in 2020. Recently Sept 2024 my TV lost its picture but still had sound. I called Asurion, they listened, they looked up my purchase, found a repair facility close by and forwarded a service request directly to Hagopian, and emailed a copy to me as well. They called, set up an appointment, they came, troubleshot and left with my TV. A week later they brought my repaired TV back, did an operational check and I signed off on the service request. No additional cost to me whatsoever! If you’re considering whether extended warranty is worth it, all I can say is I won’t purchase another electronic item without it!

We opted to get insurance for our whole house dehumidifier because of the environment that it would be working in, the basement. After a year of excellent performance the device became less effect and then had no effect at all. We were just past the manufacturer’s warranty. The peace of mind that Asurion offers for such a low price is worth more than I realized. We will be able to replace our dehumidifier with no trouble at all and extremely quickly. It might sound silly but thank you Asurion.

Completing a claim with Asurion has become a stress free and hassle free process. I feel confident in purchasing items insured by Asurion. The reasons for claim are clearly stated and easy to select and the response is almost instant. When a product goes bad, I don’t feel as inconvenienced anymore.

Professional, knowledgeable, & patient. I have always had a good experience with the reps at Asurion. Good customer service is a thing of the past, but Asurion delivers. I would recommend Asurion and will continue to use them for my insurance.

In my opinion worse company ever. They never disclosed how much my deductible for a replacement of my iPhone 15 plus was going to be after paying a monthly insurance payment of $17 a month. As it turns out my deductible that I was charged was $275 and I had to agree to it before they sent the replacement phone. Neither did At&T who forced me nor Asurion ever provided me with the terms and conditions and when I complained to both of the companies they both passed the buck back and forth with neither company taking the responsibility of disclosing the terms and agreements or reduce or waive the deductible.

Called 09/23/2024 to report my phone screen had been cracked. Was told they wouldn't be able to send me the same phone but gave me another option and said it would be sent out next day. Get to the payment and put in card information just to get redirected to another representative. They say that they can't see the payment on their end and to give it a few days for it to confirm and should have your new phone within 2 or 3 days now.

Asurion is a must have purchase!!! I've bought plans for all my items. Unfortunately, I've had to file a claim a few times for broken items, but Asurion has made it quick and easy! This really is a game changer in consumer purchasing and I would recommend it for everyone.

Jalen at the Olive Branch, MS location is a ROCK STAR! He was very knowledgeable and super helpful. He even spent extra time helping me factory reset me tablet. Service was fast and all the techs contacted me to keep me updated on repairs. I will be back and highly recommend Asurion services.

Filing a claim for a tv was very easy ordered a replacement from several options to choose from. Looking forward to getting the replacement. This is my first time to file a claim and I was pleased it was so easy. I hate doing stuff online but this was very easy. Thank you so much!!

Very easy to file a claim. Pretty much hassle free. I have had the the service for a while now and have never used it. Then in two months' time I have had to file two claims. They were easy step by step instructions, never having to talk to anyone.

Better experience than I expected, Thanks. Chat was available to assist with and difficulties of the form, that was good. Very simple and to the point type of claim form which is very necessary in this matter, I was prepared to upload any photos or proof of purchase documentations but wasn’t requested.

The whole experience couldn't have been easier. One quick call and the Claim was processed. The service person came out to confirm the problem, order parts and was back to complete the repair in a reasonable amount of time. I wish Verizon and T-Mobile was this easy to deal with!

Great service! Easy to file a claim. No hidden fees. Not sure what else you all want me to say. I will wait to see how long it takes for the watch to come in. I am extremely satisfied with the service.

Claim filed 9 weeks ago. Zero service. Zero status and leave me without product but they sure have had my money. Without pursuing them in this fashion I doubt they even reply. If you can find a better option, take it.

My experience was a good one. No lost time was encountered in the return process of my printer. Initial contact for my claim went smoothly and receiving the shipping label by email to me was great. Sending my printer by UPS was very easy. I'm now awaiting for my E card to be delivered.

Handle on my filter broke, so I have been using some pliers for the last month to make it work. I Have been switch it from filtered water for food, to unfiltered water to wash dishes and our hands. Thank you for great customer service and support! This is for my Waterdrop WD-FC06…

Lightning knocked out 2 routers and a 75" TV in our home. I was prepared for the claim process to be a hassle, and to have to fight for replacement of these items. I was pleasantly surprised by the ease of the claims process and with a few simple pictures of the items, full replacement by Asurion.

Very easy process, thought this was another insurance that we will never use, but we did and it paid off, already got my parents on board with Asurion. The crazy thing was soon as the claim with over looked and I sent in my photos of my TV on the wall that lost half its picture, the claim took maybe four to five days, my replacement was literally on my door step the next day.

My claim was filed and taken care of fast and friendly. Should have my replacement TV in 2 days. They gave me a choice of 5 TV to pick from. All of equal or better quality than what we had. I would highly recommend Asurion. This is my 2 claims in 1 1/2 years. Both went very smooth.

Excellent service. I recommend because is excellent service and very fast solution. I called and 20 minutes I have solution for my laptop. I like. I’m customer for 4 years and I save money because when you have any electronic for you house broken you needs buy new and this case Asurion send new laptop. Thanks.

I usually don’t pay the extra money to insure any device because it is a hassle to claim it. Wonderful experience. Thankful for Asurion!!! Never would have dreamed that the insurance claim process would be so easy. I am glad that I signed up for the insurance and it’s well worth the price. I recommend it to everyone!! Please do yourself a favor and insure your devices.

I was told in no time about my pc progress. They sent me an email about a reimbursement. I called and next day they adjusted it closer to a number I was happy with. I would recommend this to anyone. Thank you Asurion for helping me with my products that if I didn't have asurion I wouldn't be able afford to replace.

Submitting the claim to get a replacement was seamless. Received the new replacement TV without any issues. The replacement was defective and Asurion provided a replacement. Be aware of an issue with taking the replacement back to Best Buy for an in-store replacement. Apparently, Asurion and Best Buy does not have this setup. I took the defective product back and spent close to 2 hours in the store trying to get a replacement with no success. I had to take the TV back home and ship it back and once they received it then they sent me a link to order a new replacement. It was a lengthy process. My advice if you’re in the same situation is to choose the option to ship the it back.

The process of filing the claim and having my product replaced could not have been any easier. I highly recommend Asurion, they are very efficient and wonderful to deal with. The representative I dealt with was very friendly, patient and knowledgeable. Thank you for the unexpectedly easy claim process. It was very much appreciated!!

At first it was pretty difficult for me to submit a claim through Asurion, but after speaking with customer service, they made it very easy for me to process a claim. I had a great conversation with one of the representatives. He was able to block me through the whole process.