Asurion Reviews

I rarely give out 5-star reviews, but my experience with Asurion definitely deserves it. My computer was returned to me only 4 days after I shipped it, and it was returned in better condition than it was before being broken in the first place. The repair job was not only efficient, but was above and beyond my expectations. Additionally, when I first called Asurion, I was given a real person on the phone immediately. The entire phone call only took 18 minutes, and then a box arrived on my door the next day for me to ship my computer out in. Truly an excellent and easy experience.

I purchased the humidifier and I wanted to have like protection plan in case I get a piece broken or something. And there it was. It started to make vibration noises and when I was cleaning it, I found crack on the plastic where they make noise. I claimed through Asurion to see if I can get that part delivered, but they reimburse the whole humidifier price. I am very satisfied and happy. I can get a new humidifier!! Thank you very much.

Asurion, thank you for fast service and 100 % putting customers first. Using the online claim was easy to navigate self-explanatory, thank you so much. My husband and I will continue using Asurion, not only will we continue, but in the future, we will recommend Asurion to our family and friends.

Oh you don't want me to write a review after what I have been through. I will never step foot in the Gonzales Texas store when Jessica ** is still working there. She will break your phone and say "sorry about your luck" and show you the door. Don't go there.

Amazing service and quick turnaround time. I am very pleased with the professional nature and quick service of this situation. We are very happy with the outcome and highly recommend Asurion to handle your electronics needs. Stellar service. Thank you!

I needed to replace my damaged phone and used the website to file my claim and it was very quick and simple to fill out. I was told I could have a replacement The same day! Doesn't get much better than that. You do have to pay a $99 replacement fee and return your damaged phone. It sure beats buying a new one.

This was the easiest and most effective replacement company I have ever dealt with. It was all in terms a child could understand and with the quickness of lightning, everything was handled to perfection. I would recommend this to anyone, anywhere. Other companies should use this as an example of how things are done quickly and effectively.

I want to express my sincere gratitude for the outstanding support I received during the process of getting my new TV. From the very beginning, the assistance provided was thoughtful, patient, and incredibly helpful. Every question I had was answered clearly, and I truly felt that my needs and preferences were understood and respected. It made what could have been a stressful experience feel smooth and enjoyable. The guidance I received in choosing the right TV was especially meaningful. Instead of feeling rushed or pressured, I felt supported and encouraged to make the choice that was best for me. The level of care and attention shown throughout the entire process went above my expectations.

WOW!!! EASY!!!! FAST!!!! PHONE IN 1-2 DAYS!!! YES, I'M YELLING!!! I'M EXCITED!!!! My phone has not been performing correctly, off and on, for at least two months. I'm so glad I paid for this plan!!! I would have been without a phone. I can't be happier!!!

My wife and I decided to obtain the Verizon Home Protect plan through Asurion due to the number of electronics we have in our home. We recently had to file a claim to replace one of our televisions as it became inoperable. We filed the claim online through the Home Protect process and was pleasantly surprised as to how easy and convenient it was. We filled out the necessary claim forms and as stated we were contacted within 24 hours. The entire process was completed in less than 3 days, and we are happy to state that our brand-new replacement TV is on the way. For the additional monthly costs to our bill, we found this plan to be well worth it. We would not be without it and kudos to Asurion as they are efficient in their claim processes. I would recommend them without question!

Declan was very professional and fixed my screen on my phone in a timely manner, He explained the process thoroughly. My phone looked like new when the process was completed. Would highly recommend to anyone where your screen is cracked and needs in site at home repair.

I had a great experience from beginning to end. The rep sent an advance text message on his approx. arrival time and then another one stating he was on the way. He replaced my screen and then, surprisingly, my protector in less than 20 minutes. Amazing!

One of the best and easiest plans I’ve ever had. I would recommend it to anyone. I just can’t say enough about the customer service and how reliable it is. I’ve had lots of phones in my lifetime and lots of protection plans, but none of them come close to this. This one is by far the best one that I’ve ever used. It fast. It’s easy. Convenient and I can’t say enough about it. Thank you again so much.

Aside from the filing & logging into my account bc all my info is saved & auto fill from my iPhone so initially it took way longer because I couldn’t access nothing since it was broken which is why I filed the claim…but Asurion never asks anything or ever raises my cost they always come through for me despite my countless claims in the last 12 months all on the same thing they give me a new iPhone delivered to me every time for $99. Asurion is amazing!

I am very techie-challenged but each step was easy to follow. I would highly recommend going here as opposed to going and waiting in the store as they are always so busy. The phone I ordered will easily meet my expectations. We have been Cricket customers for several years and have always been extremely satisfied with our service and price.

Very pleased job well done. The packaging and return process was not as good as it could have been but first experience is always a learning process. Thanks again for earning my business in the future. It was great exchange. Looking forward to future purchases.

Good service with the assist of my Staples tech. Computer was returned within 3 business days. The only thing I missed was keeping on top of my correspondence. Also thank you to Staples store in State College and the Asurion representative on the phone.

I appreciate Asurion and their quick response and taking care of our Iphone!! Excellent service!! Thank You!! They came in the time frame they said they would!! It only took 10 minutes to change the screen out!! It’s worth paying insurance on our phones!!

So glad I got Asurion. Saved me twice. Worth the peace and price to protect a lot of my items. Claims are hassle free too. I only wish I had done this sooner then I would not have had to repurchase a lot of other things twice. Thanks for making this easy.

Fast, easy friendly and affordable. Plus I can do it all online from my phone, I also get updates through text sent directly to me! Never had any type of an issue! Plus they came to my house to have my phones screen replaced, I had to work so they came to my job and replaced the screen right there. :) They made it beyond easy for me! Thanks so much.

Quick and easy to get you back to gaming and watching TV or listening to music quickly as possible, they give you option of multi different TVs to pick from and I have it delivered as soon as possible. Well, I had no issues and I’m pretty sure all TVs come from Best Buy too.

The claim took me less than 5 minutes to file. I had the reimbursement in less than a day. I honestly can't recommend this subscription enough. It really covers the things that matter especially if you you have items that are on the pricier side. This gives some serious peace of mind.

Our son’s Gizmo watch broke at the tiny hole that connects the watch to the watchband. I could not believe how easy and trouble it was to file a claim and get it replaced for under $20! Shipping was free and we should receive it quickly, which is also terrific. We are not ready for him to have his own phone yet and this is a great compromise.

Perfect. I really enjoyed my experience today with these shirts people for my tablet. They need to find job. Hats off to them. Very easy painless and I got me another tablet. Thank you. It only took about 1 hour from start to finish. It was great. I couldn't ask for anything better. I would recommend to all my friends and family to use this insurance company for all their devices. It's awesome.

Asurion Home Plus was quick to settle our claim for a fair amount, allowing me to purchase a new SSD right away. I could only have wished they had some way to recover the data on the old drive. The whole claim process was automated, so I didn't have to deal with agents not returning calls, though I'm sure they would have been polite.

Great security to have for all your qualifying Amazon purchases. I’ve had for several months and luckily have not had to use, but when something suddenly goes wrong, the process to file a claim is super easy and fast. It is definitely worth having for the peace of mind and because of how simple they make the process.

Extremely pleased with the ease and short length of time it took to submit a claim for my lost cellphone online. The process was very easy without a lot of unnecessary questions. I was delighted to be able to submit my claim without having to talk to an individual. Overall, my experience was SPOT-ON or A+!!

Had a problem with my TV through my insurance and Asurion took over the problem. Replaced the TV in a matter of minutes on the telephone. It was very easy experience. I enjoyed it, and if anybody is looking for a warranty company to go with for our insurance company, Asurion is the one, thank you.

The process was smooth and without problems. I honestly never have issues with Asurion when filing a claim, they are straightforward with all of their answers and suggestions, the orders are quick as can be. I have recommended them in the past and will continue to in the future.

He showed up on time actually even a little bit early. He called first, did the screen repair in less than 20 minutes, great service. He asked if I’d like a screen saver. I said yes, paid for that. Very polite young man. I would definitely recommend this to anyone to have them come right just to your home. It was perfect.

Great service and always goes above and beyond to make sure customers' needs are met. I never have to worry about Asurion coming through on their end. Always friendly service when I have to speak with someone but most of the time all of my needs are met using the app or website.

I am a senior citizen... I was in the workforce for 52 years with the last 23 years working with many computer programs already designed. My program designs were preset for my Executive Sales and Marketing Career. However, I have been retired since 2018 and my skills are rusty. But I found your website to be a breeze and actually a fun/pleasurable experience to work thru. I also had to complete a claim form for my 80 year old sister-in-law which made me literally smile to complete her claim without any hiccups. Bottom line I could call this website process a "perfect gentleman" if you get my comparison... If I had a data driven company I would definitely hire your program designer(s) and hire she/he with a big meaty bonus. I have never in a very long time been guided/read thru a website's process to file a claim with such ease, Kudos to everyone involved in the design of this website. I hope you are treating your employees with respect.

I had a problem with my Fold 5. Went online, expecting to be referred to a local repair shop, instead, they confirmed my account status and immediately replaced the entire phone! I paid the deductible, and my new phone arrived in 3 days. After a quick smart sync, I called my carrier to setup my eSIM and I was done!

If you have a straightforward first-time lost or stolen claim, Asurion can't be beat! Their whole process is about six easy questions and suddenly, it's the submit button! Replacements are delivered super fast! This isn't my first go round with Asurion. My Samsung Galaxy S23 Ultra was stolen and sadly, the replacement they sent had a problem, and they had to send another. Be wary of "expert setup". Their guy knew some shortcuts and workarounds, but a slower, more conventional setup would have been preferrable. But their people treat you great and their process is very streamlined.

Great service, easy to file a claim in the app. Found a place near my house, took my phone and had it ready in the hour. Fixed my screen, gave me a free screen saver and camera lens covers, without asking. Also got a free speaker cleaning. They were awesome.

I had a great experience filing my claim. The process was simple, quick, and very user-friendly. Everything was easy to understand, and I appreciated how smoothly the steps were laid out. It took very little time, and I felt supported throughout. Overall, a very efficient and stress-free claims process.

I was so sad to have had my camera screen cracked and anxious about having to make a claim. We pay for the "just in case" but, usually using insurance plans is just as much of a headache as using a broken item. Luckily, this process was pain free and really helped put me at ease. The system was super easy to follow and I was able to make my claim quickly and without issue. My new phone is on its way and I feel like I can get back to usual more quickly! Very grateful I had this plan.

This service protection plan is a must have. I’ve purchased a few of them to-date and redeemed at least three because of various product failures. This is the best protection plan money can buy. It offers a hassle free full refund and return service with little or no questions asked. Highly recommended.

The claims process for my son's football equipment was smooth and easy!! A resolution was found quickly and far better than I expected! Once I sent the requested photos, I was quickly sent a gift card to replace his items. I was skeptical when offered the insurance but after this experience, I will continue to always protect my kids expensive equipment items.

I have tried several times to complete this claim unsuccessfully. This agent was able to complete my request very efficiently. He answered all of the questions that I had. And was very knowledgeable of product information. The agent with patient and understand that I’m not tech savvy.

I have paid $25 a month for the past 2 years for the household electronics protection plan. I filed a claim today which was denied because I did not report the issue within 6 months. This requirement serves no purpose other than to allow for claims denial. Proceed with this company as you would a common thief.

I strongly recommend getting Asurion Insurance for all electronics products that you buy, you never know when something is going to fail and this insurance is always reliable and easy to file claims. I bought my vacuum approx. around 6 months ago, it was working amazing till one day it just started smelling like something burnt and suddenly it stopped working, so I went to Asurion Insurance through Amazon app and started to follow instructions filling up a claim, it was so easy, you only fill up a couple questions and they give you back a refund for the full price In less than 5 minutes.

I was dreading the process when I had to make a claim. However, within 15 minutes I logged in, filed my claim and had funds issued without any issue. This was by far the fastest and easiest claim I have ever had to do. Extremely happy I purchased this protection plan.

This is a great service to have. Easy to complete online forms are straight to the point. Please invest in this service. As a homeowner you will need to replace things and at times and sometimes at the most inconvenient time. This absolute worked out for me.

Was very helpful. I had issues making a claim with Verizon for the home device protection for my tablet controller radios and I had other devices and was not very happy with the claims being denied back to back. I called and had somebody over the phone to walk me through the process of making a claim the right way and was able to continue to get my devices protected.

I have used Asurion on several claims. A great hassle free company. Highly recommend this for any product you buy. I have used Asurion on several products bought through Amazon and never had to use a lot of them but when I did it was a hassle free claim.

This Asurion employee was very informative and helpful. Patient with me as well. Stayed to make sure I was back in to find my iPhone. The employee made it early and called me with plenty of time to get back home since I had expected him to come later. I would recommend this service with Verizon.

It is quick, efficient and effortless. I’m extremely happy. They are very easy to login. To file your claim. And they make it easy to get live tech support. I had this insurance for about a year. I haven’t had to use it until recently for two items. The first item was reimbursed within 24 hours. The second item is a larger item and it will take a little bit longer, but it looks like I will be reimbursed for that one as well very soon.

My product stopped working. Better bar stopped and no suction and company giving full refund. Without any problems or long inquiries. Would highly recommend taking this insurance for peace of mind, should something happen to your expensive product.

I was very pleased with getting my washing machine fixed. OCL came out to diagnose the issue and was able to figure out how to solve the problem. My washer needed a new motor and actuator so I had to wait for the parts to come in. OCL was not able to come the day when the parts were available. Michael came out, and thanks to OCL's diagnosis, he was able to replace the motor and actuator in a very short period of time. I'm glad I had the warranty.

Asurion went above and beyond my expectations. They gave me a full refund for the damages. Great insurance program and worth every penny. If you're debating on buying insurance, don't. It's worth the monthly premiums. You cannot ask for a better product or service.

Hadn't used my home warranty before but it was smooth and they kept it simple. I hesitated at first to even try thinking it was going to be a hassle, but the information they required was sensible and I understand it is required. I would have asked the same questions and proof. Overall, I would recommend to anyone.

I had a great and seamless experience with Asurion. I highly recommend them for all of your mobile and home electronics. My Vizio tv went out after a few years. It’s my first claim for a home electronic. It would have cost me more to have repaired or replaced on my own. The process was easy and I am happy with the replacement.

Asurion is a total scam, their claim process is horrible and outdated, they will deny you for any mistake or mistype on your form, will email you once then deny and say they could not reach you, even though you got 1 email from them. And if you don't respond right away they automatically will deny, and then when you contact them about it they tell you something totally different on why they denied you in the 1st place. Please do not waste money on their protection plans.

Great customer service with Asurion. Fast, easy and great communication from beginning to end. Shipping was provided from Asurion. I purchased the monthly plan and it is in my opinion the best plan those who's make many electronic purchases on Amazon.

The TV would not turn on and would turn off if it ever turned back on. I have tried multiple resets and unplugged everything to reset the TV. Paying for this service was worth it when the BeTV comes on Friday. This house has so many devices the service is worth the money.

This was the best experience I’ve ever had filling a claim. The process was quick, easy and painless. They had a great variety for us to choose from as a replacement for our television. I would recommend them to my friends, family and everyone I ever speak with when it comes to coverage for their electronics.

The tech person was very helpful. She arrived on time and efficiently, ready to work on my phone. She was done in about 30 minutes and my phone looks brand new again! I would absolutely recommend Asurion again for mobile insurance services and hopefully I will not need to, but if I have to, I will definitely use them again.

When I was asked for feedback for my claim with Asurion, I wrote, "Do not mess with perfection!" I say this because both my online and in-person interactions with the claim process was super easy and hassle-free. My replacement for my iPhone 14 ProMax came the next day as promised and I was well on my way to enjoying and using my new phone. The return process was equally super easy to navigate. I've always purchased insurance whenever I upgraded to the newer model iPhone for my own peace of mind.

Happy with website. And how easy it was to use. I have been a US Cellular customer for about 20 years now. The insurance has helped me and my wife two or three times with repair and replacing our phones within twenty-four hours which is a big deal when it comes to having a phone. Thank you

The agent was Quick efficient and courteous. I will continue to be a customer. I received my phone the next day as promised. The new phone is great. Easy contact to start the process Of replacing my phone. Thank you for making the process easy and quick.

Asurion truly has the best customer service team ever! I bought a tablet for my son on Amazon along with a protection plan. When the device stopped working about 21 months later, Asurion handled everything swiftly and professionally. They listened, guided me through each step, and processed my refund so I could purchase a replacement without any hassle. Their team was thoughtful, organized, and clear in every explanation. They resolved my issue with ease and absolutely exceeded my expectations. Highly recommended!

This TV is 3-D capable. It’s been a very good Sony Bravo TV for us. I bought it through the military. I forgot that I had the policy on my phone plan to get the TV fixed or I would’ve done it sooner. Verizon reminded me that I had to or I have this on my policy to get things like this TV and computers and phones and things like that and tablets fixed on this that I have.

We’ve been paying on this plan at Verizon for about 3 years and kept forgetting we had it. This time when an iPad and a 65” TV went out we used the plan. Incredibly easy to file the claim, on the weekend, then get a replacement offer for both items within 2-3 days, even with having to drop off the bad iPad yesterday the UPS Store, we did pay a $99 deductible for each which we found quite fair for the age of both items and the replacements offered, WITH free shipping! Great experience with no hassle.

I don't usually write reviews, but this one is necessary for anyone who have been wondering if it's worth buying insurance. Paying pennies on the dollar, it's worth every penny. Items aren't made like they used to be and this level the odds. The claim department is fast and easy to understand.

The work was done accurately and in a professional manner. The repair person was also courteous and he explained everything he was going to do, and if it didn’t work after replacing several parts, he would simply say “All has been done but it still doesn’t work we will pay you the amount for the TV." With that amount I was able to purchase another TV.

The claims process has been like pulling teeth. I agreed to purchase the subscription so when something happened. I didn't have to go through this hassle? I have sent everything that they requested pictures of the item. Pictures of the receipt. And still got disapproved I will not have bought the insurance. If I knew I was going to go through this, I just want my phone fixed rightfully so.

This insurance program is so helpful for my little family. My oldest daughter has Down Syndrome. She does so good with her phone, accidents happen. She gets so upset when she breaks her phone or it stops working, She is always so happy when she gets her new phone and she will be so careful with it. It is the cutest thing! We have been using this service for 15 years!

I am extremely disappointed with Asurion. They have been absolutely no help in getting our phone repaired or replaced. Every time I contact them, the call either gets disconnected or I’m told a replacement phone is on the way—yet we never receive anything. The tracking information is useless and never updates, and when I ask for answers, they act like there’s nothing they can do. It’s incredibly frustrating, especially because AT&T hypes up this insurance as if it’s reliable. My experience has been the complete opposite. I’ve wasted time, energy, and patience trying to get a simple issue resolved. I would not recommend Asurion to anyone.

I've been trying for 2 weeks to get a I phone 16 replaced. 50-70 phone calls, 15-20 hours on the phone, submitted documents 3 and still haven't gotten any accomplished. Terrible dealing with them in getting something done.

Asurion is a fantastic service! It will allow you to repair or replace any electronics in your home at a fraction of the cost of buying a new device. It has saved my family $1,000’s. I would recommend every household carry this coverage. Accidents and electronic failures are inevitable, this coverage offers peace of mind.

In the past 3 months I have returned products via Asurion twice. Both times have been easy and hassle-free. I was refunded the full amount paid, and the customer service reps were professional, knowledgeable, and friendly. I would definitely recommend Asurion protection.

I had a cell phone with a damaged glass. The phone still worked appropriately, but I finally had the time on my hands to attend to it. I looked into it, I found that about thirty minutes away was the store that could do it. The technician's name is Edelle, and she is quite skilled. About an hour later my phone was fixed and cleaned. I am very satisfied with their work.

The Asurion process is very organized but the software was challenging....(we're in our 70's). Female agent worked us through it and we finally finished but the photo downloading was quite time-consuming. Our Bose speaker couldn't hold a charge anymore and we couldn't find any way to get a new battery. Asurion is a great company but their forms/software/downloading photos took over an hour. We believe that Asurion is an excellent home appliance/electronics insurance company.

Cravinbuckets207 psn. Investing in Asurion is the investment that I’ve made since in a long time! I’m looking forward to doing business and spreading the word about the service that you all provide. I’m a happy customer. Thank you Asurion for the opportunity to receive service from you all!

This repair process was amazing. I started the repair process a couple of months ago, the company sent me the box I needed to ship back the laptop to them right away. Unfortunately, I got super busy and totally forgot about sending that laptop back to them until just recently, a couple of months later. They received the package, the label that had sent was still good, and started the repair right away. They had determined that it was beyond repair, and promptly sent me a refund for my purchase very quickly. I was able to use that refund to get a replacement! The process was super great, the interface to log the problem was super!

Wish I could give no stars. Absolutely terrible service. Had an appointment with them, didn't show up, apparently was a no call, no show. Yet no one got in contact with me to let me know. Then when I call, tells me I have to wait 4 days for another appointment cause no one has the parts near me. Or I pay 100 dollars for a replacement because of their mistakes. Absolutely unprofessional. Wouldn't recommend, and after all that still tried to sell us more insurance

The claim process was easy and fast. My television started to emit a loud high pitched noise that made it hard to watch. Even while only using sound bar it was still present. I made a claim online and when I had an email issue I called the customer service and fixed the issue. I added all the photos and the response was lightning fast.

It was quick, easy and got phone next day. Amazing customer service. Was great and so understanding. It did not take long at all from start to finish. I will always take the phone insurance. It is well worth it. I would have had to pay three times the price without the Asurion insurance so thank you for all your help and quick attention to this lost phone made it easy.

I bought a cordless weed wacker a year and a half ago. This past weekend, the telescoping head fell off and couldn't be reattached. I contacted Asurion and they credited my account. Total time spent from starting the claim to getting the credit was less than 30 minutes.

My phone screen was cracked, making it unable to swipe and capture a screenshot. UBreakIFix Manager Juan in Garland, TX was extremely knowledgeable and fixed my phone screen and made my phone look brand new! Thanks also to Asurion for covering the cost of repair 100%!

Very Happy with Asurion Insurance. Peace of mind dealing with them. I do buy insurance on all the items I buy from Amazon. Most of the products are fine, with some exceptions. In the past, I used to buy expensive items, and it is very sad when they don't last for long. Now I use Asurion for protection of the expensive items I buy a protection, at least to cover some times to make my investment worth it.

Service was quick and effortless. We saved tons of money going through this route. The customer service was great, no hassle and they had my son’s phone fixed in less than 24 hrs. My son’s phone had fallen out of his pocket and his phone screen cracked pretty badly. After his phone got repaired it looked brand new like you couldn’t tell any damage had occurred at all.

Excellent Protection Plan! I’m very happy with the protection plan — it gives me real peace of mind. The coverage is clear, the claim process is quick and easy, and customer service is always professional and helpful. Everything worked exactly as promised. I highly recommend this plan to anyone who wants reliable protection and hassle-free support!

The best protection out there that actually keeps their word and takes care of you. From the beginning to the end the process was seemingly easy and not at all stressful and they have made me whole by fulfilling their promise and I will always do business with them.

In general I am very satisfied with my purchase of Asurion Insurance for my purchases, they never let me down. Always respond and fix my items or replace them, when it is not possible repair or replace Asurion gave me my money back. I have been Asurion customer for 10 years.

Asurion is a great partner to have when your equipment fails. The cost of the service is well worth it! If something goes awry, you don’t have to worry, just login and submit your claim for speedy and competent assistance. The operators that I have worked with are very knowledgeable and compassionate. They are always willing to help.

Dealing with Asurion was easy. I filed a claim about my studio equipment that drove down and they helped me to get reimbursed. I paid also. Not much but I think it was worth it. Thanks to AT&T representative that told me about the insurance for an extra twenty-five a month that I could get help I haven't found elsewhere. So I'm sticking with AT&T. The best service I've had. Appreciate everything that everyone has done at AT&T and Asurion.

I had 2 items to return and was shocked when the person on the phone said she could help me with both. Oftentimes, you have to file 2 claims. The process was short and sweet. Since I am technically challenged, I dreaded having to do this. The representative issued me 2 return labels and true to her word, We sent the items back and had a refund back in no time at all. Thank you!!!

Highly Recommended! I've used Asurion several times over the years from getting my phone screen repaired to having my headset replaced, and maybe a few other times too. Every single time, their service has been quick, easy, and incredibly helpful. They really take the stress out of dealing with broken tech. I highly recommend Asurion, especially if you're a bit clumsy, have kids, or work in a field where your gear takes a beating. They've always come through for me! I rarely leave a review unless I am really upset or really happy with the product, and I can say, I am extremely happy. It is definitely worth the money.

The review process was pretty easy. I submitted the review online but did need a little phone assistance as the webpage didn't indicate that I needed to submit my ID and a selfie--probably due to user error. The customer service representative on the phone was very helpful with this. Then I selected my replacement phone and it came the next day! The phone was an upgrade over the lost phone. Prior to speaking with the rep, I had chosen a phone in the online process only to receive an email that the phone was backordered. So it's helpful to talk to a rep to make sure you can get your phone as soon as possible.

Filing a claim for a cracked screen couldn't have been easier. I logged in and filed the claim and had a replacement iPad confirmed for delivery the next day with 5 minutes. It was easy and simple to do. Asurion has always been easy to deal with on past claims also.

To whom it may concern: Claim process was clear and concise. The Dicks customer service team were very helpful with explaining the warranty plan - no sweat protection plan. I frequently shop Dicks and would recommend my family, friends and associates.

Quick response to initial report and fast to issue a satisfactory solution to our problem! HIghly recommend! I will always use Asurion whenever possible in the future. You cannot ask for a more honest and fair insurance company--an exception in today's world of corrupt insurance companies--this is an exception to the common perception. Trust asurion. They will take care of you!

This is the most horrible insurance company I have ever dealt with. You pay this money monthly for insurance only to get took all around the world to get the issue covered. This insurance company sucks and I don’t recommend using it.

UPDATED REVIEW ON 11/4/2025: Nothing improved. 3 days later and they deny the claim. They don't like the digital signature. Even though the form says the accept digital signatures, they seem to not like Adobes digital signature. Have start the process over again. I hope there is a special place in the fiery afterlife reserved for these people.

Pretty smooth and good services and the claim webpage is user friendly. You just need to have all the information that you need and that is. No need to hassle with anyone. Just have everything prepare and that it, and you get the resolution at no time.

My experience was quick and easy from start to finish. The call to report the issue was quickly and expertly identified by utilizing FaceTime so that the tech I was talking to could properly identify the problem and the part that needed to be ordered. I received a call from Expert Appliance Solutions the next day, and an appointment was scheduled. Dave from Expert was out in a few days and replaced the motherboard on my dishwasher without any inconvenience to me, I was able to continue working from home without interruption. I couldn't be happier with the process and my dishwasher is up and running like a brand new machine. I would recommend the protection plan and for my area I would highly recommend Dave from Expert Appliance Solutions. Much Thanks!

I was very pleased with the Asurion extended warranty I purchased for my product. I was delighted to have it when I needed it. My robot vacuum quit working. I called it was an easy process, my unit was then sent for repair and ended up being replaced. Well worth the money.

Asurion stood behind the warranty I purchased. It was very easy to put in a claim as well. I always buy extended protection plans for dehumidifiers. We live the mountains and humidity is a big problem. I’ve been dealing with Amazon for many years. It’s great they offer this protection when buying a product. Thank you.

Nothing. The tech was early to the visit. Did the repair quickly. Was extremely friendly and courteous. Could not have asked for better service. Will definitely recommend this repair service to everyone i know.

A quick and painless process that makes replacing a damaged phone easier than purchasing a new one. It is definitely worth the extra couple of dollars a month if you are prone to damaging your phone like I am. I have used this service more than I'd care to admit in the past several years, and it has been easy every time.

I am very satisfied with my Asurion experience and have used them in the past for purchases on large appliances. I encourage people to add the warranty on any product that is worth repairing. I have had repairs too expensive to do on relatively new appliances so I will always do now. They make getting repairs or replacement super simple. A few minutes to fill out claim and You will have resolution shortly.

Filing the claim was easier than I expected. However, through my own background distractions I entered an incorrect home/delivery address then couldn’t correct it online. I had to call to get it corrected. This was handled without hassle or irritation. Now my replacement phone is on the way. I’m very pleased overall with ** and Asurion.

I made a claim for a Walking pad with Incline, Under the Desk Treadmill Small with Remote Control. I bought the insurance to cover the product. It was so easy to make a claim and Asurion responded right away with covering the claim. Great customer service and would recommend their services.

My experience with getting a new monitor was great online and the customer service agent that help me with the online URL address was great. It's worth getting Home Protection to protect your technical. It's worth the investment to have coverage on your items.

Always meets or exceeds my expectations! I'm very grateful to this company for repairing my laptop! Their service and speed is amazing! I'll always opt for their insurance with all of my coverable home electronics! Thank you for always going above and beyond!

Utmost comment relates to the excellent service and PATIENCE of the representative helping us find our way through the process of getting our lost phone reported to the insurance agency. My wife and I are in our late 70s, and though not ignorant in the use of tech and computers, the details needed for our report were, well, complicated. Our rep never hurried us or lost patience with the "re-do" parts that needed correcting. He even called in his own supervisor to help with one sticky part. Kudos, to him!

Very pleased with Asurion. The process was done from my phone. Super easy. It walked me through each step. I received replacement phone quickly with everything needed to ship back the damaged phone. They also emailed me information during the process and reminders which was helpful in making sure I adhered to the process and timelines. Highly recommend them for phone replacement protection.

I made one phone call and it was easy Peezy breezy. The port fell out of the back of my. This is the great. So TV so I could no longer receive any signal. What a great service. Could not have been any easier, Fantastic service. Thank you so much. Happy. Easy.

Addition protection is a must on all of your expensive purchases! I am so happy that I invested in this coverage! When you use Ascurion you don't have to worry about your product lasting, I'll definitely use this coverage on all of my important purchases.

Very quick, easy uncomplicated questions, task completed, order confirmation within less than 1 mins. The process accomplished the replacement order so fast that I still had time to comfortably enjoy my break and they had the phone in stock. Appreciate the ease and speed

Terrible home tech service...techs need to be better informed and provide better customer service. Not happy that I have had to wait almost two weeks to get my phone repaired/replaced. I would not recommended using this service..but unfortunately you can't get a local nearby store for walk in service either.

I have always purchased the Asurion policies to protect my electronics. I have had to submit several claims on various appliances, computer and now a printer and have had nothing but success with getting what I needed in a timely manner. I would highly recommend asurion policies to protect your investment.

Customers service has always been very efficient and down to earth. Very professional and knowledgeable. From the moment the claim is entered until finalized the claim. Personnel has been well informed and open as far as any questions or concerns to be addressed

It’s definitely worth it if you damage your item or if you lose it or if it gets stolen, it’s important to protect your devices, especially when it’s pricey and it will cost you a lot to fix it. So I recommend this to everybody that has phones or iPads or laptops or whatever I like electronic or appliances that they need to protect.

I have owned home electronics since the fanciest you could get was a phone with push buttons instead of a rotary dial. I was among the first on my street with a cordless phone, a microwave, mobile phone (heavy, awkward, briefcase-sized "portable" phone, anyone?). So believe me when I say that, over the last 4 decades, I have seen a lot of ups and downs with Asurion Insurance. At first, they really didn't cover very much, considering what they charged. Then, the rates got more reasonable and what they covered expanded drastically.

Very easy to complete! The website guides you through the process and validates as you progress, I recommend using this insurance for your devices. Representatives were helpful as well. ** was smart to contract this insurance for all their cell phones.

Asurion is a lifesaver and makes repair and replacement unbelievably easy. I've fixed so many devices that would have gone in the recycle bin. Don't sleep on Home Device protect either! They are replacing my Galaxy Tab with an upgraded Tab for $100!!

It was Very easy to do claim and very quick to get a replacement phone. Very happy with this experience. Just wish it gave the option to maybe upgrade the phone with the option of paying the cost difference. That would definitely be something I'd be interested in.

This is the second time unfortunately I’ve had a (Samsung) tv go up on me this year despite them only being a few years. You would think Samsung could stand by their product for longer than 12 months when you’re spending well over $1000, but thankfully Asurion has come to the rescue both times. The claim process was smooth and simple online and when I’ve spoken to a customer service rep on the phone they are incredibly professional and helpful. After the first tv stopped working and was replaced I knew I had my a great decision to pay for this add on to my cell carriers service. Thank you Asurion!

I recently used our Asurion coverage to replace my son's broken iPhone. I was hesitant to initiate the process via phone for fear that it would be lengthy and confusing. I was wrong. The customer service representatives were knowledgeable and easy to understand. They were able to quickly access my account and walked me through the entire process. Our new phone arrived in less than 24 hours.

Gavin fixed my phone very quickly. He pulled up at my house, fixed it in very short time and it was perfect. I was thoroughly pleased and would use them again. Thank you so much Gavin for being a awesome technician. I am so glad I did not have to go somewhere for them to fix my phone and wait, they came to me.

Best way to protect your Investment and your purchase. Easy and the staff just with a call made everything really easy and professional. Really respectful and helpful. Great way to make everything easier for me. Great price for the warranty.

I couldn't be happier with the service that I received for the repair of my cell phone. The assistance that I received was topnotch from start to finish, and my phone was repaired within the time frame specified. It is a huge relief to know where I can get professional service in a very timely manner. Thank you Asurion.

I never leave bad reviews but this time it's a must. Stay away from these guys. Big time scam!!! You will not get the services you need. I gave up a $900 phone for a $60 phone for a replacement. Had to buy a different phone and will definitely change Carriers.

It was very easy filing a claim with Asurion both times to repair my phone screen and Back cover. The Customer Service Reps are friendly, knowledgeable, customer driven and will make sure your issues are taken care of. I 100% recommend them for all your phone needs/issues.

I had a wonderful experience when I needed to replace my phone. My phone just up and died 1 day while sitting on the couch. I got the black screen of death. I used my mom's phone to contact Asurion. And the very next day I received my brand new phone. The representatives were friendly, courteous and thoughtful!

This is probably the best subscription plan on the planet. I've used it several times on things like ice makers, pool cleaners and even clocks. It's been great and the service is tremendous. I recommend it to all my friends that use Amazon Prime. Makes all the difference and peace of mind when you purchase electronics.

Has to file a claim and couldn't figure out how to turn off Find My Phone so had to stop and wait a while till I figured it out and came back and my claim had been saved so I just had to click on resume my claim instead of starting over. Made it so much easier.

Great customer service. They were timely, and precise. Willing to answer any question about repair, very informative. I was given phone texts, emails and calls about the appointment made for my convenience. (Which was on time). The app was easy too. Thanks guys, great job...

Well worth the money and no hassle. My third time using. Agents are really helpful, and always available. I can't believe how fast it is. I was having problems with my phone in Africa, and after the agent help me get on phone she suggests I sign up for your protection. Goodchoice. Thank you.

I found that Asurion was the most fast, easy and efficient in customer service. Thank you Asurion. You guys are really professional and work with precision. I enjoyed my overall experience. My refund check quick and getting it was easy. Thank you Asurion!

Asurion was very easy to work with to file my claim and simple instructions online from my Amazon purchase. Asurion responded very quickly, sent me a gift card to purchase product again, resolved my needs. Will definitely use them on all my electronics when available.

Setting up this claim online was the easiest I’ve ever had! Easy to use and understandable. The best part is They come to you!!! Low/no cost deductible. I can’t stand hardly wait till they get my phone repaired so it will stop glitching. Thanks AT&T for being great!

Overall, I feel quite satisfied with the Asurion protection plan and I am beyond thankful that I have it. I had a screen issue that was covered by my protection plan and was resolved relatively quickly—I didn’t have to wait for ground shipping going out or coming back, which is a major bonus as I have to be on my device most of the day, every single day. Filing was a breeze. A week or so after having it back (it worked wonderfully), for some reason it just shut off & now won’t charge even with a new charger. Filing to send it in for the problem to be addressed was again quick and simple, which I really appreciate because every moment counts & and I need it fixed & fully functional as fast as humanly possible. I absolutely trust that it will be and don’t anticipate any issues. I will be getting Asurion protection on all future purchases that it is available for, that’s for sure! I wouldn’t hesitate to recommend to quite literally anyone.

I feel like Asurion is a scam at best, borderline fraud at worst. Their plan, and claim, stated that they will replace my tablet with a broken screen. The service cost an additional $100 + taxes to start. Upon receipt of the device, they determined that they do not have a replacement available and so offered a "reimbursement" of $238. I cannot replace the tablet for $238. The current replacement price of the device is $700. I understand the concept of depreciation, but as an insurance product that promises a physical replacement or repair, this is not a replacement price. I declined the "reimbursement" and had them refund the original claim fee and send me the tablet back. I am still waiting for this to process, or to even see the confirmation that this return is happening.

10/10 recommend the option for the phone technician to come to your home. Nolan ** was our technician, he was very kind and efficient. He took the phone to his work van right outside of my house and was done fixing the phone. Good as New In under 30 minutes. It was great to not have to leave my home and have my phone fixed a very convenient option.

This is the 2nd time I've used this claim service. It's great! The hardest part of the entire process was taking a picture of the serial/model number because the TV is mounted on a wall. I highly recommend the home electronics insurance. There weren't many questions to answer and when I finished, the system informed me that I qualified for a replacement.

It was very easy to file the claim. When I was looking to buy new replacement lights it was Asurion who reminded me I have a warranty and would I like to use it! That alone is impressive for an insurance company. I look forward to a positive conclusion.

Really great and helpful. Really helpless having paying a lot monthly like 68$ monthly almost a year and sad to having bad and inconvenience phone. Through this insight I will loved to share this convenience story of mine. More Power. It really helpful and convenient to sl

Very good service. I don’t think that you should change anything else about your program. It is simple and easy to work. If you change anything else it would make it harder for people to operate it. I am looking forward do my phone asap. Thank you. You have been most helpful.

My finance cracked the corner of her back glass with a case on. I was worried I may have to pay a deductible or something since I’ve never used my phone insurance ever. I was wrong as my plan through Verizon had $0 deductible. Mobile repair is clutch also.

I was pleasantly surprised at how simple and straightforward and efficient. This process of returning a defective appliance. As long as you had your receipt, order number and other particular details the process was so easy and I received my refund within a day.

I think this is the best deal ever. I highly recommend. $25 monthly in case anything from laptops, TVs, game consoles, computers. I wonder if they cover my robot vacuum. The deductible is a cool price too. Customer service representatives and supervisors are so kind, understanding and do a great job treating you as a valued customer. Two thumbs up.

They were great and very quick and easy! I thought it was going to be a long drawn out ordeal and was about to order another in the mean time. I submitted the claim and later that day I got my full refund. It was way better than I expected it to be.

It’s sure a pleasure when you start a claim for a device and the replacement of the device takes less than a week. The process was easy and quick. I am sure happy to say that I’m glad I have this protection for all my devices. I would recommend this to everyone.

I bought a battery jumper and I never needed to use it till last week so I started to charge it and it wouldn’t take a charge!! I filed a claim. I forgot that I even bought the coverage but I am glad I did. I filed a claim this morning. I kind of wish I could get another jump box because I am sure that the price went up. I will have to look into that because I really want to have a jump box.

I bought a Panasonic shaver from Amazon for nearly $150 and took out the Asurion insurance protection plan. I have bought other items with the insurance from AMAZON as well. I’ve never put a claim in on any items I’ve bought. However, I needed their help when I dropped my shaver and damaged it. It was the most simple and convenient process to put in a claim and instant payment for my damaged shaver. I’ve got nothing but praise for this organization. It’s a true reminder that I will continue to use them with everything I buy. Tom

It was so easy to file my claim and then get my phone in and fix fairly quickly. I just wish that there were shops that were certified for Asurion on that were closer to my location. I had to drive two hours from here in order to reach the nearest one.

Very easy process. And the person at the phone very helpful, and with a high level of knowledge about phones and products. Very good experience. I recommend to use this. I am very satisfied with the service. I got the new phone in less than 48 hours.

My LG TV color went out on one side. Remembered that I had Asurion Home Protect. Instantly filed. A claim took me about five minutes. Was given great options for my 65 inch TV replacement with brand new models available with AI technology. Very happy with my experience.

Worst policy and customer service. Been on the phone over an hour. Read policy before you purchase. I purchased insurance for the printer. I should have read the policy better. I need to go to UPS and buy a box and send back. By the time I do all this, it would have been easier to not buy a policy and just buy a new printer.

My Beelicious Air Fryer worked for a little over a year and then randomly died. I filed a claim with Asurion as I bought an extra two year warranty. This truly was an amazing experience thus far! I am pleased with the timely fashion this issue is being handled.

Asurion listens so that they can deliver on providing an exceptional customer experience. My laptop was not repairable. Asurion says they will replace your laptop if they can't fix it. And they do just that! Integrity plus Acting Responsible. Pretty amazing!

The product we received, didn't work, 1st try but we'd had it a month. NP. There was some confusion in conversation, initially but it all worked out. We didn't insure the replacement because it came with a 5 year warranty. We'll definitely insure purchases in future. ⭐️⭐️⭐️

It was easy to create a claim. Would recommend. I hope the rest of the process is the same. This was great option for peace of mind for my device since my son was going to use it for school. I'm glad I got the coverage and now I'm able to trust that they will help me.

Assurion did an excellent job of handling my claim. My TV is scheduled to arrive on 22 Oct. I will hold on any more praises until it actually arrives. However the process was seamless. I am glad the agent talked me into purchasing the home tech warranty

Great Service and Great Employee, claims still being processed. Has received two checks. One check the first week and one week later has received 2nd check, just waiting on 3rd check or gift card. Update will be coming soon to my email which they will reach out to me by next week.

I am pleasantly surprised how easy of a flow it was to file the claim process for AT&T HomeTech Protection. I initially thought the online process would be long and cumbersome, but it was quite the opposite. I thought about canceling the protection plan, then my TV started glitching and giving me constant issues - so glad I did not cancel! I was also surprised, well actually impressed with the alternative TV selections to choose from, as I thought I would be replacing the exact brand I currently have. HomeTech Protection is definitely worth paying the minimal monthly cost!

I am very pleased with the simplicity of filing my claim the options to return my damaged product and the speed of replacement. I will forever keep my policy. Best investment. Better to have it & not need it, than need it and not have it! This program is so worth it.

The representative that assisted me was very helpful and understood and explained the details of coverage. She explained that she could put in the system how the issue that I needed assistance with herself instead of when I did it online and it was not explained or inputed incorrectly.

Bought an office chair almost 3 years ago from Staples and bought the reasonably priced 3 year coverage for $19.99. Almost 3 years later one of the caster wheels broke on the chair. Filed a claim. Uploaded the 2 required pics. A day later I was sent an e-cash card to use at Staples towards another chair or anything else in the store. Bought a new chair but wasn't thrilled about the same 3 year plan jacked up $10 to $29.99...but what can you do. Small price to pay for 3 years worth of coverage should something go wrong with the chair. Even the seat cushions being worn down over the years is covered!

Never again. The first claim was easy. Once you submit a second claim they take FOREVER and try and deny your claim. Almost like they know that it's your second claim and are told to drag out and deny.

I had no idea having this plan could save me so much money. I should've signed up for it a long time ago. I've saved over $350 in a year and half I've had the coverage. Highly recommend it. The reps are easy to talk to and very helpful, every time I reached out they solved my issue or answered my questions right away and the website is easy to use and the process is fast too.

This is an absolute horrible company. Scheduled to have my phone screen repaired between 5-7. Technician call’s at 2:40 asking to come now. I said I can not so that time. I scheduled 5-7 due to my work schedule. The technician was not happy about waiting. 2:40 was the last time i was contacted by them. Called at 6:50 pm to see where he was. They said he closed out of the ticket and now I have to reschedule. I left work early thinking he was coming still. Stressed to Asurion I use my phone for work and I needed it fixed. They could care less. Supposedly got the CEO on the phone and she refused to help in any way. Only offered to reschedule and kept repeating the standard dialog they are told to read.

Web site very easy to navigate, lean and really quick process. Excellent service as I did not have to be waiting not even for a week to the whole process to be completely done. I did not have more about single phone call trying to get a live customer service agent. I am completely satisfied.

We were very pleased with our experience with our repair service. They were available every time we called. Very knowledgeable, polite, and patient with us, willing to explain the problem in a way that we understood. We would definitely recommend this company to anyone in need of a repair.

First time using Asurion insurance for an Amazon purchase. We bought a cordless vacuum that failed. Super easy to file the claim - they issued a full refund. We have bought plans before but this is the first time we needed to file a claim. Will use them again.

It appears that this time we will have to send in the broken watch and wait for a determination and then get a watch to replace the one that broke. Meanwhile my grandson is without a watch. I don’t know how long the process will take. He has gotten used to having his watch. This claim was done through the online form. A previous claim with Asurion was handled by a live representative and yielded a quick credit of an Amazon gift card and I reordered. I was very impressed and pleased by that.

Very impressed with the help that Asurion agents give to me. 10/10. The process of my claim was extremely easy and comfortable, they helped me easily with everything, they even had an interpreter for me. I’m very satisfied thanks for your help guys. God bless you all of you.

The process of replacing my device couldn’t have been any easier! Shipping was super fast! It was easy to call and activate my device. The customer Service Department was so helpful! I would definitely recommend Asurion to anyone who has Verizon! Worth the cost for sure!

Thank you Jason for a swift and efficient replacement for my Samsung screen at the University of Washington District store. I was thankful I didn't have to travel from Yakima for a working phone. Our Lacey Verizon did a great service to connect me to your location for Samsung parts for replacement. Parking is most difficult though.

The process was beyond simple, everything was outline with the steps needed to return and all was completed without having to verbally speak with someone. Less than a week of me shipping my item, I had a status response and gift card for the item that could not be repaired. 5- ⭐️ service!!

My order was handled with a friendly agent who was welcoming and had my solution in place within minutes. No hoops to jump through, just order number, purchase price and date, make and model of item. Was handled totally by chat and email. Was a positive experience.

I am so glad this insurance was suggested by a friend of mine. Having that comfort of my investments being covered is such a relief. I purchase a lot of things from Amazon. Can't just run into town and but just anything. Amazon usually has the best price and has what you need. If you don't have Asurion you are messing up!

So I bought a TV from Costco in 2020 and supposedly the salesperson said it has a 6 years warranty. Anyways started having issues with it about 6 months ago and Samsung did a troubleshooting on it and thought it was better but recently it just completely burnt. Took it to Costco. They said I have to file a claim online. Tried to do that and didn’t let me. Had the time to call them then they told me, "Your 5 years expired in April," so about 4 months ago and they can’t honour the warranty even though the salesperson misinformed at Costco and I had those issues before April.

My experience with Asurion is one of the worst a customer can get, they are unable to understand a simple request; therefore, they will transfer you to at least 4 more people, each time they ask for your full name, address and phone #, still they can't get to help you then a manager will come who is worst than them all. It took me over 2 hours to get my replacement phone. I am amazed how they are in business???

I had a mishap with my laptop. I took it to Staples in Brockton #1133. The entire situation was handled by store manager Gilson ** who took care of everything in a courteous, friendly and professional manner. I had my new computer all set and ready to go in record time. The entire staff at 1183 was great, a reflection of great management leadership.

My experience from start to finish was excellent. Initial call was simple and the rep was easily understood. Repairman was easy to schedule and did a great job. Even called the following day to make sure it was working. Thank you! Greatly appreciated!

The app makes the process so fast and easy! I did it in less than 5 minutes. All I have to do is drop it off at an ups store and they take care of the rest. I haven’t had to do a claim in a while but I remember having to call someone and staying on hold before I could get started.

Rom was really good to work with on setting up our replacement iPhone. He was patient and professional and had a great sense of humor. He made the process easy and even fun and made us feel like we knew what we were doing. Thank you! Rom, for your great customer service.

Asurion was very helpful with my problem. They took care of it quick and easy. Smart investment. If you have the option to get the Home Plus Care Plan I think you should do it. My second time using and I was happy each time. Highly recommended. This review took long but was happy to do.

I just finished my first claim and it was an absolute breeze! The website was easy to navigate and the response time was lightning fast! The most work I had to do was dropping them off at the UPS store. Was nervous about how the service would actually work, but my fears have subsided and I’m happy I’ve added this protection for my family!

The ease of replacement when items start going down or break all together, is nice. They don't make products like they used to, so having the coverage really helps differ the costs of new items when they go out without breaking the bank. Covering 2 places is excellent as well.

Great service. Fast and reliable. Enjoying my new screen. I got my money's worth. Appreciate the fast and great service. Nice to have my phone back in great condition. Five stars. I am going to tell all my friends and family and everyone on Facebook about my experience. Thank you.

Very happy with the customer service and the warranty related issues that I had with the product that I bought. I wish I had contacted them earlier as the product had broken approximately one year previously. Anyways, they wrote me a check for the amount that I paid for the product. It came to me within a short period of time. Thank you very much.

Very kind customer service, my receipt was slightly erased and they help me anyway. Everything was resolved very fast and even reimburse what I paid. The claim was easy to set up online and even the follow up was easy. I will recommend them every time.

I had my icemaker quit, and I quickly reviewed to see if I had a warranty and remembered that I had bought multi appliance warranty. I didn’t know how hard this was going to be able to apply for my warranty, but to my surprise, it wasn’t hard at all. It was simple. I made a call. Filled out a small recognition list and Bing bang boom they said I did qualify and not only did I qualify, but they were going to give me a gift card with my money back! What more could someone want? I am so impressed with Asurion on Amazon and highly recommend it.

My device failed after a year and it was such a pleasure to work with Asurion. I normally do not write reviews, but they deserve one. If it had not been that I chose to get their plan, I would have been out of 1400 dollars. I started the claim not expecting much, but within minutes I got a response that my technician will be contacting me. The technician did not contact me, but I got an email from asurion saying they would be refunding 100% of my purchase. Indeed a couple of days later I received the check. I was able to purchase another computer and back in business within days.

Very easy to file so I will be sure to add this to most of the products that I may purchase over time. I consecutively already have most of the products purchased from Amazon already under this specific insurance. I would advise anyone to put this insurance on their products.

I am so impress how quickly respond you guys have, it was more easy that I thought. 🤔 Nice. Thanks. 😊 It was beyond my expectations, I submit the claim and immediately they respond and reimburse me, the first time was through at gift card and another one by mail, thanks.

Great for holiday items. When I’m went to connect my lights for this holiday season one whole section wasn’t working. Luckily I’ve gotten this item with an extra warranty and it really paid off. I plan to buy more and continue with the holiday magic forever and ever again.

Technician Michael G. Was extremely professional and supportive. Went above and beyond. Very satisfied with his service. He was very passionate and took time to explain the Service. Very friendly and patience. I would recommend Asurion anybody as a referral.

Let's be honest... No one wants to deal with hassle of having something wrong with their phone... It's a pain, but Asurion made it as easy as absolutely possible and I appreciate that.... Everything transferred perfectly from my damaged device to the new one.

The best insurance service easy to make a claim, they work with one of the best shipping companies, that’s my first claim from home tech, I really recommend to get it. Coverage a lot of articles at your home, save a lot of money instead buy a new ones.

The first person I called, Angel was very helpful and well spoken. I had just received my replacement phone and we were working on setting it up. But the new phone wouldn't turn on. The screen kept flickering but wouldn't turn on. She was very sorry and put me on hold. She actually hung up on me, so I had to call again and explain the situation to Katie. Katie was also very friendly and sympathetic to all the issues I was experiencing. But she set me up for another replacement phone that was shipped overnight. Actually upgraded me to a better phone. All is good now and I'm very thankful for your team. I am not crazy about the $249.00 deductible I was charged. Even Katie thought that was too high.

I made an appointment to have the front screen replaced as it was shattered when it was dropped. I received a phone call 15 minutes before the end of the 3 hour window to let me know the technician (maybe he should call instead of having someone else as he knows approximately how long he will be) was running behind. I understand that does happen so I waited another 2 hours and still didn’t get a phone call. I called the customer service number and was told I could reschedule. I explained that I was going out of town that I needed to have this taken care of now. I didn’t really feel that I was being understood so I said I would wait a while longer.

Great process. Everything went smoothly, I had a great experience, tech support was the best and everything was explained thoroughly, the claim process was very easy to do and very self-explanatory, I really didn't have any problems or issues filing the claim.

So y'all sent this lady to my house who is more ready to leave than help me fix the problem. She was sweet, but she was ready to go when she came to my house. Tell me why my phone is still not fixed and I paid this money. Send someone else. I paid so I need y'all to fix the phone.