Asurion Reviews

Was very fast and reliable service. I would use the system again. They helped me through the issue without fail and now I am back to gaming with a smile...I would recommend anyone to get this product and rest easier knowing your products are safe.

Having toddlers is can be challenge, especially when your device is damage. It's happened to me and having Asurion has been the most beneficial. Rapid assistance and great customer care. Very minimal needed from me to replace/repair my device. The deductible was reasonable as well.

I am very pleased with how things was handled. I would definitely recommend to others how things get taking care of. I will pass the word around if they need phone repairs, phone replacements, upgrades. This is who they should deal with. Keep doing what you are doing.

Very satisfied with this claim. It was easy and simple. I love it that it says it will be here in 3 days. This is so much better than sitting on the phone for hours and hours and not being able to understand the representative.

Was super easy. Got it done really fast. Would totally recommend others to use. I love it. I think it’s really great. ❤️❤️❤️❤️

I was quite shocked to discover this type of insurance was available for a replacement phone screen (especially at such a great price). I mean, insurance that covers even accidental damage, like drops or spills!?! I chose the 3 year plan for my Galaxy Note 20 Ultra display replacement. I'm SO glad I did! It's been about 1 1/2 yrs & I can proudly say, I haven't dropped my phone a single time since replacing the screen!! That's incredible, considering how often I dropped it with the original screen!

Very quick response from Asurion to begin the report process for my iPad. I have fought with this volume problem for a while but I feel like it can be fixed now. I should have reported the problem to Apple a long time ago.

The technician that fixed my phone was great. Good customer service and just a great guy overall….

I had a computer fixed last December and they did a great job. The price was also great! The Employees were very courteous and helpful. They will inform you at the meeting what might be wrong with your electronic device. They will tell every detail at front, no surprise. The Technicians are very professional and straightforward with their advice.

I was thoroughly impressed with how easy it was to file my claim. Asurion did an excellent job. The claim process was easy to follow. I would recommend Asurion to anyone that needs to insure their electronic device.

I am so happy that I got the Asurion warranty with my Dolphin Nautilus CC Plus Robotic pool cleaner. It’s almost 3 years old and it just stopped working. I contacted Asurion and within 5 minutes, they solved my issue. If you plan on spending a lot of money on an item, do yourself a favor and make sure you get the Asurion Warranty for the highest number of years that you can. I would have been really upset with this pool cleaner breaking down in 3 years, after paying about $900 for it. That does not include the stand that I also had to purchase for it. Protect your purchases!

My phone was stolen, I filed a claim, and the process was very simple and easy. Process was completed in less than 10 minutes!! No need to speak with anyone in customer service as all questions needed to be asked was covered in the system. So glad I had this insurance coverage!

Amazing service. Timely and responsive. Communication was great before he arrived and during the process. I recommend using them if you need service on one of your devices. I have the warranty from Verizon and it served me to have it.

So love this Fitbit and the Asurion coverage that I always purchase because I work outside a lot and I am not a gentle person when it comes to my garden and outside wok. This insurance policy gives me peace of mind and is simple to make a claim.

It was a lovely quick once my replacement part was in the shop. Happy I have it delivered because at this moment I cannot drive to the shop for pick up. Excited tomorrow my phone will be happy once again.

I’ve had Asurion over the years and on multiple different appliances. Their service has always been good and they are very prompt to keep you in the loop and respond during the claim process. When something goes wrong with a product that you paid your hard earned money for and it doesn’t hold up, it really pays off to have this coverage to protect you.

The gentleman that worked with me over the phone was so patient and helpful. The process took a long time and he never gave up or hurried me along. He was so great to walk me through each step as we transferred my information from one phone to the next. Working with your company has been great. Thank you, I’m so glad I chose to invest in it.

Pretty high deductible. The iPad is $449. I shell out $50-$60 on insurance a month….that's insane! It was easy to get the claim processed. It wanted to call my the number associated to the iPad. We all know there’s no cellular calls allowed on iPads so that very odd.

I’m so excited that I can get a home Epson printer again. I really need it because I print out everything and make copies of all my things. Thank you, Asurion, you're absolutely the best. I give you 10 stars. I highly recommend Asurion Home.

This was my first time filing a claim. I have not yet received my replacement but the initial process was very simple, stress free and easy to get through. I look forward receiving my replacement and completing the process as easily as it was started.

This company has really streamlined the warranty process. They've taken all the headaches out protecting your purchases. Love it! We're a big family with a lot of purchases on Amazon. It's really great not to get stiffed when a product doesn't last like it should.

The process was quick, easy and pain free. I noticed the back of my phone had a bulge in it. I called my service carrier to see what was covered under my protection plan. My carrier provided all the information I needed to start a claim. The entire process took no more than 15 minutes.

Asurion is a very good choice for coverage on purchases that are exposed to the wear and tear of sunlight and weather. Should the product not have been tested under the southern sun and extreme temperatures. Our heat index on June 15th, 2026 was 109 degrees. Nice to have product replacement/reimbursement with Asurion.

I have been an Asurion customer for 20+ years and currently not happy. I have had a blue-tooth problem with my phone for the past 2 weeks, where it won't connect on my phone nor to my car anymore and it happened after a May 31st update. I took it to the Asurion store, they verified that my phone was still in great condition, even though it's 3 years old, and when they couldn't fix the problem, it showed that I needed a refurbished phone but it tried charging me the deductible. The store's associates both even agreed that I shouldn't be responsible for that, due to it being a Bluetooth glitch, an issue within the phone. I have been on the phone with Samsung, and Asurion, trying to get this issue resolved and to not have to pay the 225 dollar deductible, to no avail. When there's an issue within the device and something the customer didn't cause, deductibles should be waived. Treat customers fair because this right here, is not!

I completed the entire claims process online, including uploading photos and receipts, but the website malfunctioned and forced me to call in my claim. After that, I received a confirmation saying I would receive a test message with a gift card. Naturally, I kept checking my texts and email for updates. Only later did I find out they mailed a check instead. Clear and accurate communication is important—especially now, when spam messages are everywhere. It would be great if the system consistently reflected the correct payout method so customers know exactly what to expect.

Every time that I filed a claim in Asurion, I never had a bad response, Asurion always pay me a fair amount for the broken items usually a higher amount that I was expecting. They fixed my computer, they gave me a good amount for Roborock, and this items are a little pricey so I am very happy with the refund that I got to get me a new robot vac and mop, and for the repair of my computer. Asurion is a very good company to work with.

We purchased a warranty from Asurion as the manufacturers warranty neared expiration. Several years ago, there was a minor problem with our refrigerator; we called Asurion. A service rep named Sina arrived, repaired the problem and could not have been more professional, knowledgeable and friendly. Sina was actually the reason we later bought the extended warranty. Recently, another minor problem developed with the refrigerator. It was unbelievable that we were once again blessed with Sina arriving and resolving the problem. In this age of phony companies that offer warranties but then deny help or, require all kinds of deductibles, etc., because of hidden policies or something, Asurion (and their operators and serviceman) are the ‘real deal’. John in Cardiff by the Sea, California

I am very hard on my phone, and have had to use the Insurance several times over a period of 15 years. I have never once had an issue, and even had a phone stolen from my porch when it arrived, and they still sent me another one. I cannot say enough, good things about them and would never consider going without this insurance.

I destroyed the screen on my phone. Went online to Asurion to file a claim. Process was straight forward and relatively simple. Arranged the appointment for the repair, and got it done the same day. Repair was done professionally and to my satisfaction.

Great customer service from John & he was quick, very informative & really good at what he does, make him a manager, he will lead well. He answered all my questions & helped me make all three claims very easily & simply. He walked me through it & made sure he was very clear with everything he did. I had a nice experience & I’ll be recommending the home protection plan to my close friends, thanks again, I appreciate you, John.

What a great experience! I always purchase an Asurion warranty wherever it's available. Great, fast service always as promised; saved me so much money in repairs! I have gotten a cheque for a Plasma TV after 4.5 years of using it for the full amount.

Had this protection plan 5 plus years now and the process has been extremely beneficial. Definitely worth the monthly service subscription. Tech support is great and replacement fee is better than spending more money without this warranty service.

Whenever I file a claim with Asurion have always had great experience be it mobile phone or home products, truly worth the coverage and the fee. They either get device repaired, replaced or reimbursed. To file claim is very easy and simple. Will never get rid of it.

Service to fix our stove was fast and efficient. Called for service and got quick response. Took care of bad ignitor. Took only a few minutes to repair and works fine.

Asurion has been wonderful and so easy to work with. I would recommend them to family members and friends for sure!!!! They helped me find a solution to my problem at a time when I Was too stressed out to even think for myself and on top of all that the customer service was patient with me and absolutely kind in every way imaginable.

I had purchased batting gloves for my son and I purchased the warranty. My son plays baseball all the time and the gloves became worn and eventually tore. I contacted Asurion the warranty plan holder and explained to them the state the gloves were in. I had to fill out the form. I was reimbursed what I paid for the gloves, so I can purchase my son new gloves to wear.

The warranty was easy to fill out. They told me they would refund my purchase. As far as all I know at this point I would buy their warranty again.😊 I wasn’t sure how to find it. It did not come up with the purchase I made but I did find it.

What an amazing experience this was. So simple and easy to complete from start to finish. I feel that moments like these remind me that there are still great systems in place out there that are all about the care of people. This is one of them. I had a problem and they fixed it. No issues. No hustles trying to convince my need…Just results. Thank you so much you guys. Highly recommend everyone takes advantage of this service.

What a breeze and noncomplicated form to fill out to file a claim. Was a godsend to get a protection plan to cover normal usage. You just never know what can happen while traveling. Porters, ship stewards and other baggage handlers are known not to handle luggage nicely during embarkation and debarkation. Asurion protection plans are great way to ensure that the luggage will be taken care of the abuses of such handling.

Very pleased with the prompt and courteous service which I received. Couldn't be happier. My daily copier/scan went down preventing me from doing some daily responsibilities. Didn't have the time to go out and buy a new one. One phone call got things moving quickly. Only issue was that without the printer working I couldn't print the UPS label! But got over that with help from a good friend. Sent it out and got it back the same week. Thank You.

I had dropped my phone in a puddle and not only immersed it but it hit a rock and cracked the screen. I had a plan through ** so I filed a claim. It literally took 3 minutes! New phone on the way! No hassles, no sweat! Great service!

Great services, fast and friendly every time. They even have a home device plan. I'd recommend their service for anything you need repaired. The staff in Polaris wasn’t as friendly as the staff on High Street. It was worth the travel going to High Street location.

The screen went out on my 65" TV. This weekend is FIFA, MLB and NBA playoffs. It is also after midnight on a Friday night. I was able to file a claim on my phone and have a new TV delivered to my home. My cost was just over 100$. If I hadn't made it difficult, I would have filed the claim in less than 5 minutes. Many thanks Asurion.

Super easy to file, let's see how fast I get it. I haven't gotten the phone. I just filed but it was extremely easy online, it couldn't have been easier...

I honestly expected this to be a stressful and complicated process, but it turned out to be surprisingly simple and smooth. You took something that usually feels like a headache and made it easy to deal with. It’s rare to find a company that actually delivers exactly what it promises, without confusion or frustration. I appreciate how clear, fast, and straightforward everything was. Thank you for making a stressful moment feel manageable.

I was so upset. I dropped my phone and it landed face down, cracked screen- day 2 of ownership - I called and was told it was covered by my policy, no deductible- best part- they came to my house and fixed it in 5 min- super polite, punctual, professional and proficient.

Although I received a faulty replacement phone on my first attempt, it was resolved within 24 hours with a second replacement phone. The Verizon store team member, Verizon customer service, and Asurion spent several hours on the 1st attempt to connect the cellular. They were very patient showing expertise troubleshooting until it was decided there was a logic board issue not allowing the esim to download and a second replacement needed to be ordered. I had little faith a new phone would arrive the following day. To my surprise, it did. I returned again to Verizon to connect the cellular. Mark was able to accomplish the task within 5 minutes. In my opinion, insurance for my phone remains the most reasonable and necessary investment I make monthly.

When I purchase anything electronic be it handheld or portable I purchase a protection plan. Nowadays a person can’t be too careful and Asurion has never let me down. They have honored their commitment whenever I have filed a claim.

It was surprisingly easy to file a claim on my phone. What I found a bit concerning is the fact that I have to write a review. And writing a long review at that. It wants me to write an essay. Or maybe a novel.

Everything is self explanatory and easy instructions!! It breaks it down in sections so it is easy to understand. If you have an issue it will guide you through!!! They send you your product immediately and give you a return package to send broken product back.

This is my first time here and this company exceed my expectations in timely, communication, fairness and overall in everything. I wish I will knew this before. I will ensure to pass this insurance information to family and friends. Thank you for your business.

Second time I’ve used this plan and was easy to do. I Highly recommend the plan. I will definitely be telling others about this service. I also have a different Asurion plan for my iPhones and iPads.

It was crazy with system glitches but the customer service was good. The last CSR-Rochelle was great, and the young tech gentleman I spoke to last night was very helpful in explaining the process to me in detail. I was frustrated and he maintained his professionalism and clarity and explaining what the next steps would be and realistic expectations.

Great work. Fast and willing to pull up anywhere you at right on time. I’ve done this many times now and different locations. This one time I was at work and they pull up to the job and wait for break. They fix my phone I had time to eat lunch and get my crack screen fixed all at the same time. Only had 30 minutes. He knew that that was cool of him. Made back in to clock back in on time.

I appreciate the fact everything was done very quickly, smoothly. And that the worker also provided the screws to the mount because I misplaced them. The worker was here on time and did everything in a timely manner. I would recommend again and I would use these services over again! Thank you so much.

Terrible, waste of money. Won't use again. Terrible, waste of money. Won't use again. Terrible, waste of money. Won't use again. Pointless.

My granddaughter‘s phone was stolen while she was on an amusement ride. I called the next day when the phone was not recovered and within three days a new phone was sent. They replaced her exact phone with number and everything making the situation better.

Twice I have purchased items with Asurion protection plans that CLEARLY state they will REPLACE or refund said products. I item was an oven valued over $5k, and the other a $100 water hose. BOTH times they only offered a refund for items that are SIGNIFICANTLY higher priced now. I would have never purchased a plan for the water hose, especially, had I known they will refuse to replace the item and ONLY offer refund of purchase price. This is VERY misleading practice, and people should use caution when wasting money with this company.

There was an issue with our replacement arriving, and Asurion took care of it without any problem! What a great company and service! This is the 3rd time we have used them, and every time, things have gone smoothly.

My name is Mary, and I have Optimum mobile for my provider and I added 2 lines to my existing account and purchased 2 new phones with Optimum adding Asurion, and my sister is on Hospice, and I pay for their cell bill and phones. My brother-in-law accidentally dropped his phone. I called Asurion the claim was approved with 24 hrs. Really, before 24 hrs. Asurion sent me a link, and it was so easy to fill out. My brother-in-law will get his replacement tomorrow. I am so happy.😊 You can not afford to be without protection. I highly recommend Asurion.

Worst experience ever. Not worth the money I paid for the protection plan.. Took four or five months for my zero turn to be repaired. Horrible communication with the service provided that they chose. I would have been better off saving my money on the protection plan and just paying the local repairman.

Asurion makes it so easy to get your phone repaired. The courtesy texts and calls about your appointment, the efficiency and the overall ease of the experience is impeccable. What’s better than having a repair tech come straight to you house and fix your phone? Nothing! Thanks, Asurion!

Filing a claim with Asurion Is effortless and extremely fast. I wouldn't use anyone else. I've filed several claims over the past few years and have had nothing but the best experience. During a time when you are stressed already, They make it so easy to get done what you need done.

It is truly refreshing to come across people who speak honestly and get straight to the point without any unnecessary confusion or deceptive behavior. Clear and respectful communication shows a level of integrity that many people value but do not always experience. When conversations are handled with dignity and sincerity, it builds trust and create a stronger sense of connection. It feels encouraging to see more individuals embracing these wholesome qualities again, reminding us that respect, honesty, and straightforwardness still have a strong place in our communities across America.

I found the entire process to be quite simple, and I couldn't be happier with the service I got! The technician was incredibly friendly and genuinely focused on repairing our appliances while ensuring our satisfaction!

Pls do buy an Asurion extra protection when you buy electronics home appliances and bikes. This will really help us to have hassle free ownership. I bought a bike for my son and after a year of ownership I encountered so much of problem with the bike. But since I had this extra protection plan from asurion I was able to get a full reimbursement for the bike.

I love that the company is making it right with the protection plan. I've bought other plan from y'all before but I've never had to use it until today and it was quick and painless process. I didn't get any push back from the company trying to figure out if I'm lying about the product. I will definitely in the future buy more protection plan with Asurion.

Long wait times on the phone to get to an actual person. They said that they would deliver my phone for the past 2 days during the scheduled times that worked for me and they didn’t deliver it. Had to call them and they kept saying “I’m sorry, I’m sorry” but didn’t do anything about it. They charge a lot of money for having insurance through them and you’re supposed to get your replacement the next day but don’t. They should discount the price on their mess up. No excuses!!!! DO NOT RECOMMEND THEM.

Very fast approval. Greatly appreciated. With leukemia it's hard to manage these kinds of phone calls and details. Thank you. I tried to get a direct phone call to a live person but this turned out to be a very efficient system instead.

Setting up a claim is easy. I'd like to have my phone repaired. The screen has cracked front and back. So hopefully when I get to the store, they will be able to repair it.

Asurion re-reviewed the claim and I am grateful they are reimbursing me for the product.

I would not recommend Asurion to anyone. I have had to refile my claim three times now and reschedule a replacement be sent because they do not have a delivery driver on hand. I can't imagine they only have one driver responsible for deliveries and no back up! I've had to be without my phone for much longer than I should have. On top of that I will still be getting charged the $300 replacement fee. Absolutely a waste of time and money, you are better off getting Apple Care.

This website is incredibly easy to use. They have a list of all your covered products in one spot, which after a few years passing since purchasing the warranty is incredibly useful. I recommend this to everyone!

Phenomenal claim time and shipping time as well. Very speedy at getting my new phone here and able to send the old one back. They replaced my phone for the deductible and I just send old one back to them to recycle. Highly recommend this company and dealing with them. Their online form for the claim was super easy and simple to do. So so happy with this outcome and will definitely recommend them to friends and family! Thanks Asurion!

Everything went smoothly filing the claim. I got a call from Eugene confirming my appointment between 7-9 to deliver my device. He only had 3 appointments ahead of mine. He never showed up. I got a text, finally, at 9:17pm stating my device was unable to be delivered. This is not acceptable. This is my teenage daughter’s phone who drives 25 minutes one way to work. Without a reliable phone she could be put in a horrible position without a way to get help in case of emergency.

Is there a real person... anywhere? I have an iPhone ProMax 15 through Verizon. I had been paying monthly for an Asurion insurance plan. My screen needs to be replaced, and after three years of paying for coverage, this is my first claim. I logged into MyVerizon App and easily filed a claim for the device to be repaired. I was given the option to mail the phone in, or pay $99 and be sent a refurbished device. I opted to fix my own device, as the screen wasn't badly damaged, just pixelated and its touch function was not working. I received an email stating that my claim had been accepted and that I could expect prepaid shipping materials to be sent to me overnight-- arriving the next day. It's been a few days, and I have been completely without a phone. Don't get me wrong, it was lowkey nice at first, but after day 4-- there are some basic daily tasks that I cannot avoid and need a phone for. Phone calls, for instance.

Well exactly why you insure all drones or business items. Mistakes happen and dropped drone into water during checklist then and launch. GOOD DAY til then. Always perfect. DJI is solid but mistakes happen. Use Asurion. Period. Utilize them or regret it.

The whole experience was GREAT. The service was very fast and top notch. The technician was on time, kind and courteous. The whole thing took about 15 minutes and my phone was as good as new.. Thank you. I would highly recommend

My help and filling out the form was very accessible. I would recommend this service to others people. This is my first time using the server so I want know until I get the phone. That's all I can say until I get the phone.

Everything was pretty easy to get it all done. I can't wait to get my new cell phone. I'm planning on taking it into the nearest store to have them help me transfer everything over to it from my old cellphone.

I'll give this company a five stars. They're very good. I will recognize everybody to get on this. They really help you out. I'm a person. Got my phone stolen Motorola 2016. I was at the doctor with my son. He was sick and with the restroom and my son was there. Somebody just took it and I'm on HIV. I'm sick. I'm on low income. Thank you. God bless you.

I have never had a problem with this company before, but this current experience is highly frustrating. I returned a pair of batting gloves over three weeks ago, and I am still waiting for my refund. Every time I call, customer service and a supervisor tells me they are waiting on the accounting department. I was promised my refund would arrive within 24 to 72 hours starting on May 28th. It is now June 3rd, I still have not received anything, and now I'm being told to wait another 2 business days. The constant delays and broken promises are unacceptable.

The technicians at The Chicago Canal Street location are great. They are professional and they take their time with you. I brought my phone in. They were able to assess that the cracked screen was under warranty. From there, they processed the claim. And within three hours, my phone was fixed. uBreakiFix. Phone and Computer Repair - South Loop.

I'd be lost without this service, seriously don’t go without it, don’t know how much to say except that if it weren’t for this, I’d be lost without knowing how easy this was 👍..

It was completely easy. A first grader could have done it and that's how easy I need it. No stressing or complaining about how I couldn't do it. Don't change a thing. Life itself is hard enough. No need to add to it when trying to replace your phone as it is. Thank you so much.

I enjoy Tech Coach. It is a really reliable service. It has saved my devices a lot over time. Ty. It’s mad nice and when there isn’t any available my iPad is getting replaced after the frame got stepped on and the screen separated. Now it’s mad nice replacement. They send you fair market value.

I have no problem with this insurance. The instruction on the Website was clear and to the point. I have no problem recommending this company to a friend. I am with this company for quite sometime. I am happy that they did come through for me. Thank you Asurion.

I’ve always enjoyed the warranty program for the last many years. It’s always been very simple and very easy. If your product is broken and not working. Bring a new one into Tractor Supply and show them. They will replace it with a new one. This time around, it was completely different. My 25-gallon spot sprayer had kicked the bucket and no longer working. It was under warranty, so I brought it in.

I recently had to use my Asurion protection plan through Amazon, and the process was surprisingly simple and straightforward. Filing the claim was easy, communication was clear, and the overall experience was much smoother than I expected. It is refreshing to deal with a company that makes the warranty process efficient instead of frustrating. Definitely gave me more confidence in purchasing protection plans in the future.

Using this service was super easy! I filed my claim and got it taken care of within minutes. I am more than pleased with this service! It could not have been easier. I’m happy with my service. I needed to replace my son’s iPad that was broken and it was taken care of immediately.

Just had to do a claim for my daughter's phone and the process was extremely easy. Asurion is the best by far!!! The process back in the days wasn't this easy. I am very pleased and I highly recommend Verizon and Asurion!

After a misunderstanding, the claim was finally approved and replacement is on the way. The process was not difficult at all. I would recommend Asurion to others. Great customer service overall. Got the tech plan too. Great plan to have. The process was super easy. I was happy with the replacement that I got and it was an upgrade to what I already have. I am pleased over with the process with the ease of filing the claim with the Customer Service that I received and also with the outcome of offering me a replacement. I will continue to use Asurion to cover my products at home.

The easiest claim to make. Didn't ask a bunch of questions. Plain and simple. Straight to the point. Told them what happened. They submitted my claim. Next thing I knew they said they would be sending me a phone. Should receive it in the next few days. Thank you for the great service. I wish everyone could be like this and this easy.

Earlier I dropped my phone and the screen cracked. I didn't know exactly how to proceed. After calling ** they explained what to do. When I called the company they explained the process. Very easy.

The process was extremely easy. I had called the phone number to start a claim and was on hold for 20 minutes before going to the when site. MUCH EASIER AND QUICKER. Should have used the when site first.

I have been using Asurion for more than 15 years and they have been rock solid. Usually get your replacement phone the very next day. Easy. Every time. In addition, I have been super happy with the home electronics protection, if they don't replace it they will fix it, if they can't fix it or replace it, they will pay out your claim and not lowball you. I have used it quite a bit and have NEVER been let down by Asurion. That's why I am writing the review. Rock Solid. Now with Verizon in the mix, I hope that doesn't affect the quality this company has operating at going into 2026 and the future. Asurion sure does deserve this review from me. I hope everyone gets the same great service and experience I have received from this company.

I received my son’s replacement phone and needed help connected it as it was in SOS mode. Jason was extreme knowledgeable and helpful making this a very enjoyable experience. Jason took his time making sure our new iPhone 16 was in working order and then walked my son through step by step to turn off his find my and to set his original phone back to factory settings. He is by far a class act and I sure hope I work with him again should I need to call back for assistance.

This was a seamless process and I am so grateful to have your insurance. This is the 2nd time I had to file a claim, for 2 very different reasons, and each time was smooth. Thanks for not cause more stress!

I'm very happy right now. I can or will be able to do a review once I receive my new device. As soon as I get my new phone then I'll ship this one back to y'all. One ? I have is, do I take my card in this device to put in new phone?

Great services. Thank you! They answer fast and help with every step, I recommend them. If you haven’t try them you absolutely should. Very grateful with how fast their process is. My TV broke so I called them to get a replacement and they approved my replacement quickly and easy.

From the moment he picked up my phone call, Garth was a voice of assurance, competence, patience, and kindness. He helped sort out two phones and the process, aside from my jitters, went exceedingly well.

Asurion makes the entire process incredibly easy, and so far, every representative I have spoken with has been very nice, courteous, and easy to understand. They make sure to present you with all available options while ensuring the experience is both straightforward and fast. ​I am very satisfied with their service. When things break down, it is incredibly reassuring to have insurance and know that you can truly count on them.

I dropped my phone, busted the screen and my speaker was no longer working. I was walked through trips to fix it. Unfortunately none worked. So I simply pressed make a claim. Doing that online was extremely fast and efficient!!

I have always received excellent customer service with Verizon. I have only been with Verizon since I got a cell phone over 30 yrs ago. I'm so very happy with the service. Any issues I've had was very easy to resolve.

I am pleased with the simplicity of the process. That simplicity of process combined with the impressive scheduling time of support with home delivery is Excellent! Our Mobile Phones have become our connection to all personal and family needs and issues. In summary, pleased with the response to my Claim. Thank you!

Forgot that I even had Asurion but when my vacuum broke and I went to order a new one, I realized that I had Asurion. My first thought was, "oh God here we go." But I was very surprised to find it was super easy to file my claim and I got my answer immediately. Can't beat.

This has been the most horrific experience I have ever had with Asurion. First, I was never asked whether I preferred to receive my payment by Virtual Visa card or by mailed check. I was simply informed that the system had selected a check. After verifying my address, I was told the check had been mailed on May 12th. However, I never received it. Then, on May 27th, I was informed that the USPS had returned the check. At that point, I requested that the payment be changed to a Virtual Visa card since the check was never received.

The process was simple. The instructions were clear, worked accordingly and fast. I didn't need to speak to anyone for clarity. I replaced my Beats Pro Fit because they stopped working. Although they are not replacing my pink Beats, the replacement offer was for either white or black; it is the same product.

My experience filing a claim on my smart tv was the first time in almost 50 years. My insurance worked like I always thought it should. One call, two of the best customer service reps I’ve ever dealt with and 40 minutes later I picked out my new replacement and it will be here in one week! It’s worth every cent I pay for it.

If it was my choice, I would never use Asurion ever again. Poor communication. No detail on why claims were denied...just that they were denied. I have had at least three or four claims...all of which were terrible experiences. The link I received via text...never works...so I have to navigate on my phone or computer to their home page and navigate from there. I fill out all the information, provide all documentation...then the claim says it was denied with no reason. I get PTSD every time I have to use this. I purchase cymbals and they can crack due to playing so the cost of the pro coverage is less than the price of the cymbal itself. So, I'm kind of stuck.

Always purchase Asurion. May never use it, but nice when you do. Worth the extra money on any purchase Asurion is offered. We will always get insurance on items. Never know what may happen. Quick to return price paid to find another item to replace the one you had insured.

I just initiated a claim for an Apple Watch that I was having sporadic issues with. I was able to put my claim in when the product was stuck in a boot loop and unable to perform a reset. I expected that I would have to send the product in for repair, but to my surprise, I received a response that a direct payment was authorized to be paid. I prefer this because the watch is a few years old now, and this will allow me to upgrade to a newer model. I couldn't be happier and would heartily recommend this service to my friends, business associates, and family.

Best service by far ... and so easy ... Had insurance on my phone. Filed claim and now I'm getting a new phone as soon as tomorrow... Thank you Asurion!!!! I will definitely highly recommend anyone to get insurance on all your electronics at a fair price .... Way better than coming out of pocket for a brand new phone that you have to pay for years to come.... Try Asurion ... You won't be disappointed....

After my iPhone 16 Pro had a recurring problem, we went to our Verizon New Caney TX store for help. Jessie checked out the phone and put in a claim with Asurion for a replacement. The new phone arrived the following day and my husband set it up following the instructions. Some of the apps did not work at first but, after the phone was powered down and restarted, works perfectly now. Thanks to Jessie and Verizon, I now have a working phone again.

I have worked with Asurion for years. I would not have any other company insure my digital services. It is a great company. I love my phone but the charging connection quit working. I am looking forward to receiving my replacement.

The Asurion Protection Plan which I purchased with my SP1 PRO+ Bose speaker more than paid for itself as it was used to replace my unit which wasn't repaired the first time. The second time I sent it in for repair, I received an eGift card in the amount of my original purchase price plus sales tax. This eGift card was used to purchase another speaker and 3 year Asurion warranty.

The best Customer service I have received in a very long time. Everyone from the Verizon store, the lady on the phone, to the person that repaired my phone was absolutely the best. They made this experience super easy and painless. All factory Samsung parts were used in my repair. Went in for a busted screen, but left with a new screen, back glass, and screen protector, all at no charge. They filed the claims for the back glass and the screen protector while it was there. Well worth the little money I pay monthly, to have a team of people like them behind me.

As always, Asurion has my back on any of my electronic purchases. One of the best choices I have ever made. I have had to file several claims. And they have paid out or taken care of a repair for me. Every single time.

Asurion has had my back over the two years I have had Asurion Complete on Amazon. I purchase thousands of items per year, so when they tell me they are going to cover everything (within the policy) and they do it, I'm stoked. It's the best value and easiest to use service of its kind that I know of. I'm a big big big fan. RECOMMENDED!

The customer service was excellent. Danniel was so helpful, friendly and patient with me! I've been stressed with my old phone's issues and Danniel's smile came through the phone. He helped me through the whole process of transferring to the replacement phone and called me back to ensure I was able to switch sim cards.

Very pleased with service. Never have had a problem with filing a claim. Only draw back is I'm paying for insurance and I still have to pay a deductible to get phone I'm paying insurance on... Make it make sense!

Had to have a phone I purchased/insured through AT&T replaced last year through Asurion insurance. Was sent a refurbished phone, touchscreen had dead spots within a year, while the phone was under warranty. Started with AT&T app to file a claim...ended up being passed around to THIRTEEN different stops, with Asurion being FIVE of them. Asurion reps repeatedly confirmed it was under warranty before passing me on to "another department," which, after several minutes on hold, somehow would be answered by AT&T...which then would transfer me back to Asurion, etc etc etc for LITERALLY 2.5 HOURS.

I purchased a heater online and also paid for the additional Asurion insurance. About a year and some change later my heater stopped working. I filed the claim on the website and once I return the heater, I should be get a gift card for reimbursement of the purchase price!

It was easy to make an appointment, they send a reminder as well. The technician called me when he was on his way to fix my screen. He was great, very friendly and informative. Definitely would recommend.

Your employees are so helpful and prompt. In this age of computer customer service, they proved a human touch is key. Rock on, Asurion. =} This review is long enough. Sorry, AI...This is all I have to say.

I can't imagine not having Asurion to take care of my needs. They have always been quick to replace a bad phone. I always buy the warranty, and I am very thankful. It only takes a couple of days to receive the new phone.

Excellent customer service, keeping the service promises. When an organization promises and keep an expected experiences when you partner or buy their products. It's highly appreciated. I bought the insurance and my phone went bad and I am getting a replacement.

I usually call in just because I’d like to deal with a direct person first time using their online claim form and it was simple fast and now my preferred method for claims. Was hassle free and I didn’t have to wait on the phone.

Liars!!!! Thieves!!! I sent in my gaming laptop to get repaired. I sent it in with a 4tb NVME SSD (which they kept). It took them 2 weeks to even give me an update on the repair (which I had to call and ask for one). The day I called I finally got my answer and it was unfixable. Which I kind of knew that was going to be the case.. NOTE I pay $25 a month and have been for the past year and $105 to have it looked at and repaired which they couldn't.. I was also told I would receive a Brand new laptop equal to the laptop I sent in to be repaired or a refund equal to its cost.. these people offered 2 piece of crap laptops that were not even close to being a gaming laptop like the one I sent in.. I asked for a refund and they offered me half of what my laptop was worth used.. I tried to get my laptop back but instead they said it's too late, it has been salvaged and you have to either choose one of the laptops offered or a refund..

Asurion met all my expectations with their excellent customer service and smooth claims process. They handled the issue professionally and refunded the full amount for my damaged product quickly and without hassle. Very satisfied with the experience.

Asurion was easy to file the claim, assured me that they would send a box within 5 days for me to ship it back, gave me all the paperwork to print and fill out to send with computer, they were fast and efficient, and assured me that they would have it back to me as soon as they found and fixed the problem.

Customer service is great and patient! I was helped with my needs and got all my questions answered. Customer service made it easy and simple. Waiting time was not long at all! I would definitely recommend this location.

Great, professional, friendly and fast service. They’re always quick and do good work on phone repair. Insurance company has good phone repair technician. They repaired a broken back screen on my iPhone 16 Max.

Love Asurion. Great and easy service, really fast and accurate always and almost all of the time claims get approved without no hassle. They make so easy and stress-less. They work with really good brands and stores. I would recommend getting your subscription to everybody in this world, it’s very convenient and life saving.

If you're not protecting your purchases with Asurion you need to do the actual math and you will soon realize that not only does it make sense but you'll be dealing with the industry leaders and receive nothing but the best service possible.

One of our employees cracked the screen on their iPhone, it took me a while but we found out that we needed to go the Asurion website to schedule a repair. Setting up the repair was very easy. We had some difficulty turning off the Find My on the iPhone, we had to reschedule the repair. We were able to figure out how to disable the Find My, we reschedule the repair appointment. Evan, our technician arrived and verified that the iPhone was ready to be worked on and in less that 20 minutes he had the phone screen replaced. Evan did a great job.

Horrible horrible experience. The Technicians don't have a clue what they are doing. They messed up my warranty and phone claims twice!! I will be looking to leave Verizon and find a different phone insurance other than Asurion. They are the worst. I pay monthly for insurance and the phone had no physical damages. It just won't charge and they left me without a phone for a week and would not do their most important part of the job which was getting me my phone!

When I got home, the horn didn't work. I immediately returned to the store to change it or refund the money, but they told me that I had to talk to a number they gave me. I spoke to that number, they told me they were going to send me information by email. I had to send photos of the horn with its serial number, of the receipt. I did it, they sent me another email again that I had to answer some questions. I could never open that email. I had to call for the third time, and they only sent me a certificate to buy in the same store; they did not return the payment for the guarantee. And if I hadn't bought a warranty, I would have just gone to the store and they would have refunded my money or changed the horn.

Great service, to be honest I don’t think it was going to be that easy and efficient. After a year and 10 months my mower stopped working. After about 6 minutes of communication with Asurion following clear instructions I had my money back in my Amazon account. Thank you Asurion.

I broke my screen last night after my phone fell out of my pocket. I fly back to Tucson AZ from Washington State tomorrow and I have an appointment in Tucson 4 mins from where I'm working to get my screen fixed free of charge. Thanks Verizon!

Asurion is a terrific insurance program. It covers our phones and we have added coverage for all home tech products. I have had to make a couple of claims over the years, and they are always great to work with. Thank you Asurion.

Been with Asurion for over 30 years. First time I lost a phone and they charged me 225$ for an old phone. This is not OK. I pay every month for insurance and this is what I have to pay for a phone replacement. Shame on them.

Had the best experience! They were nice, fast, efficient and great to deal with. My son had a problem with his headphones. They sent a pre paid label for us to send them in. Sent them in and it Took just over a week for a cheque to come in the mail. Very fast.

My experience was fine. It took me a little extra time to process my claim. Saving the claim required typing same information many times but it was all resolved and my new phone is on the way so it all worked out.

Fast, easy to fill out form, no fuss, no muss. Replacement will be here in a couple days and we have 10 days to return the damaged device, and Asurion pays the shipping and provides the packaging, both ways. Cool.

As a parent of two, I don’t usually believe in extended warranties—but this service is the exception. I’ve never regretted a single payment. What could have been a disaster became a minor inconvenience, and filing a claim takes just minutes. Within a week, everything was back to normal.

This is really an extraordinary program that I am so happy I participate in for the last 2 years. I had a $900 30TB drive die, right after the return period ended - and a delicate DJI Osmo pocket 3 get blown over on a tripod in the wind - and both claims were handled as if it were a TV commercial. Easy claims process, extremely gracious friendly customer service, an instantaneous refund on the external drive - I didn't even have to send it in. They tried for one day to fix the camera that blew over - and then immediately told me that they would not be able to fix it and refunded me the money. You get exactly what you pay for with no fuss and no fine print and no gimmicks. Five star program. Highly recommend. Much better than like Best buy total protection which is nonsense and gives you some discount on Geek squad repair costs. This program is everything that that program is not. :)

I am very satisfied with the customer service and support! They did not ask me a lot of questions about why I submitted my claim. They did not put me through a bunch troubleshooting procedures which can be frustrating!!! They made it very simple for me, which I greatly appreciate.

Turning in claim was easier than most business. Have 3 phones in my account. Mike ** was especially helpful. (Maryville location). I always recommend my representative to anyone needing service.

My TV crew working on me and it was very very easy to file a new claim. They let me pick out a new TV out of five options that were way better than the one I had I feel and I'm very pleased with how easy this was.