Asurion Reviews

Save your money. This company does not solve your problem. It has been more than 10 days since I first called, and I am still trying to get my device repaired or replaced. Every time I contact customer service, I either receive the same generic response or no real solution at all. The process is slow, frustrating, and completely unhelpful.

Professional at all points in this matter. I spent hours on the phone getting the matter addressed. I am awaiting the phone in the mail. It is cold here in Oregon. Please allow this matter to be processed as according to your guidance.

Fantastic job! Online is super easy, very convenient! Every claim I made has been an easy process! Best insurance for your home items! I highly recommend having this insurance for all your daily products!

I had no problem with my return. I was asked to take pictures of the front and back of the chair, and of the serial number if there was one on the chair. Well there was underneath of the chair, I took all pictures, uploaded them and it took maybe 3 days for the refund, I was very impressed on how fast and easy it was, thank you Asurion for the great service provided.

Great service. Very helpful. Made it so easy. Appreciate all the help and being consistent. Every person I spoke to over the phone was kind and helpful with helping me fix my phone. Thank you.

I purchased an extra warranty for my ceepuy saw. Good thing I did because it seems to does not want to work this year. I purchased a 2 year warranty. The chain keeps coming off and the plate that covers the chain is not sitting flush with a space gap. The chain almost came flying back through that space which scared the bejesus out of me. I am asking for a refund or replacement so I don't hurt myself. The saw is great but something happened to mine where the chain doesn't want to stay on. Seems stretched. I tried new chains to see if I could fix the problem myself. Overall this saw has helped me be independent. I would buy another one. Maybe over time the parts don't last.

I have two kids who are always grabbing my phone. They've broken my front screen twice, and this time it was the back one. I can always just pick up the phone. They help. They come to me. I don't have to step out of home. It's a great service.

Just under two years ago I bought an inexpensive walking pad from Amazon. I'm so glad I also purchased an Asurion protection plan with it, because even with minimal use and regular maintenance, the walking pad didn't last long (I hear that's pretty much the norm with these things, unfortunately). I started a claim submission with Asurion, expecting it to be a bit of a back and forth hassle, but to my surprise, my claim was instantly approved, and I received a reimbursement. Do not hesitate to purchase an Asurion plan; they're not expensive, but well worth it. It'll ensure you don't just throw your money away when buying items that tend to break down.

Every issue that has come up with my products insured by Asurion has been resolved. They have stood behind everything so far. They will try to fix the issue, if that doesn't work, I am promptly refunded the purchase price.

★★★★★ I had my first experience using the AT&T Protection Plan with Asurion today and it exceeded my expectations. My Apple Watch stopped working this morning. I filed a claim at 3:41 PM, and the entire process was incredibly simple and fast. The claim only took a few minutes to complete online, and there were no hassles or confusing steps.

I didn't know how easy it was to file a claim for my phone that wouldn't except my SIM card any longer. It only took a few minutes. I am very pleased with this service. I will sign up for the same service on my replacement phone.

I am extremely satisfied with Asurion’s service. I had an issue with a printer I bought from Amazon, and after trying to troubleshoot it myself for a while, I reached out to them. They had me send it in for repair, and when it turned out it couldn't be fixed, they issued a full refund without any hassle. They’ve taken excellent care of me every time I’ve had an issue with an Amazon purchase. There is nothing they could have done better!

Unfortunately my experience has been absolutely terrible. I have been trying to get my washing machine fixed for over a month. A family of 5 and up to over $250 of laundromat fees. The worst customer I have ever had to deal with. No one takes any responsibility. Just keeping you on hold for hours and pass you to the next person. Nothing has been resolved and our fight to get some help is ongoing.

You should always have insurance on your phone or devices. It really does save you when you need it most. I recommend that you use Asurion insurance. They have saved me several times on several devices. They are worth every penny.

I will begin by saying I made the right decision purchasing this insurance. I've been fortunate in the past with previous computers I've owned, never having a serious problem. I'm somewhat skeptical of the repair results of this computer, hoping the technician is competent that makes the repairs.

This was at least the 3rd time I contacted Asurion for a warranty claim. Each time their customer service dept were very professional and made the process easy. If you're buying electronics online and you're offered extended warranty from Asurion, BUY IT! You'll be glad you did should the product break.

Husband lost iPhone out of the country and went to local Verizon and they gave me the insurance number and within 15 minutes I was able to deactivate lost phone and have a new one to replace on the way.

I want to start by acknowledging that your customer service team has been responsive during this process, and I appreciate that. Based on that experience, I would likely consider using your services again in the future. I purchased a warranty for protection and support if an issue occurred. To be clear, my intent is straightforward. I would like my claim processed according to the warranty terms—either through a replacement of the product or a refund. That is the service I paid for, and that is all I am requesting.

I am so impressed. My son was pick pocketed while studying over seas. It was so easy to report the theft and they will send me a replacement phone for him. Based on past experiences, I was expecting trouble but it was a relief to be treated so well.

Great plan. No hassle, very reliable, responsive, helpful, and quick to respond. I will use them all the time. If you are looking for a good company to protect your electronics, this is the company to go with.

I have been having trouble all day when here it is late in the afternoon when I remember I had protection on all my devices through Verizon. I contacted the claims department and they placed me in touch with Carl, who did an amazing job in getting me what I needed!! Fast, efficient, and straight to the point! Will recommend this service to other people! This service is very much needed!

I'm very impressed with the simplicity of using the website. It's super fast and easy to use. I definitely recommend it for anyone who's using wearable electronics or any other products they rely on for whatever they do.

Cole and Antoine gave great customer service at Buckhead, Atlanta Lenox Rd location. Much better experience than my times there previously. They answered all my questions and made sure I was happy. Thank you so much!

So happy we got the warranty, and happy with how fast the response was! My grandson was playing with his headset and adjusted the mic, then unfortunately it broke off, but this definitely came in handy, and totally happy I spent the extra money for it!

This claim process was so easy. From the online submission, to drop off, to replacement selection, it was so smooth. I really liked dropping off at UPS without needing any shipping packaging. Nice job Asurion.

Very easy to guide and finish the order. Guiding you thru order. Very specific questions without making a mistake!!. I will be letting my family and friends about how efficient and easy it was that guided me thru the process.

Seriously, I dreaded this warranty process, but you guys do it right, all my personal info & phone # were already attached to my claim. Thanks Again. Jason

I made a mistake filling out the original claim. I put the wrong brand name and the wrong type of product. I didn't realize that until a week later. The customer service I received to correct that mistake was amazing. They were quick to make changes within the 10 minutes I was in a chat, and since I did that on a Saturday night I was honestly surprised I got an answer about my claim the following Monday. The person in my chat I believe was Burt.

My experience with today’s service was over the top. To have concierge service right to my door steps is awesome. I recommend that everyone get insurance on their devices. It’s worth it. My tech was friendly and fast. I still can’t believe I was able to get my phone fixed from home.

Asurion was an incredibly affordable protection plan to purchase, and so extremely easy to utilize when needed. I purchased the protection plan for a specialty lamp for $9.99, and when the switch on the lamp broke, it took very little effort to enter the information required in order to activate my warranty with Asurion. After just a few minutes, I received a gift card to Amazon for the value of the lamp. 10/10, I will absolutely use them whenever I have the option to.

The damage claim process has easy to follow instructions and I think the price is fair ($49.00) for a full replacement phone. It's a good insurance to have and I highly recommend it. With a quick phone call to ** I was given all the details to contact Asurion. After calling Asurion I was given the website to file a claim. The website is laid out in a way that has easy to follow instructions on filing claim and once I completed all the information and submitted a small payment of $49.00 I was assured that a new replacement phone will be delivered to me in one to two business days and a shipping envelope will be provided to return my damaged phone back to Asurion. I think this is a highly valuable insurance to have and the process for return/replacement is extremely easy and affordable.

My screen cracked after my phone fell from my nightstand. Setting up repair was so so easy. I'm impressed!! The website was extremely easy to use and I loved the option of in home repair if I wanted that.

I’ve been with AT&T for a long time and when they started the protection plan it’s been very helping. When my devices would stop working, I would get a replacement in a matter of days. The claim process is very easy to navigate. Would recommend to anyone.

Was worried it would take a long time and needed to borrow a device from a family member, as mine was on but not responding. Then was surprised it was clear & quick to respond to with a very quick response on the app, and proposed delivery of a few days.

I shipped my laptop out on Tuesday and it was back in my hands on Friday by 10:30 am. Absolutely shocked at the quick turnaround, grateful I purchased the coverage. In fact, I added the whole home coverage through my cell phone carrier! Highly recommend!

I haven’t been a supporter of insuring lower priced commodities in the past. Since I started making purchases with Amazon, I decided to cover any electronics I buy. Asurion is the real deal. I’ve only had 2 claims… They made the coverage process easy to understand, easy to complete, and being covered allows me to replace my device immediately. Won’t hesitate to shop and get their support.

It was a very, very good experience, especially it being my first time doing this (filing a claim). It was very easy. I had no trouble at all. I thought I was going to have problems, but I didn't. I would recommend it to to friends and family. I've always had a very good experience with my flip phone.

Excellent service and experience to replace a damaged device. The process to file a claim was easy and customer friendly. Unlike other cellular companies. The quick response to receive replacement phone, 1-2 days, very helpful.

Extremely disappointing experience with Verizon Home Protect through Asurion. I sent my Acer laptop in for repair after a software update left the device stuck at a login screen that I could not bypass. Instead of resolving the issue, I was asked to send the laptop back multiple times. After the third return, I was informed that my laptop had been “salvaged” and I was offered only $36 as reimbursement.

No matter the item, if it offers Asurion product protection plans, I buy them. They don't build items like they used to. I have mobility issues with my hands and drop things all day long! Plus, I have grandkids. They cover accidents, drops, lost parts and cords. I've been fully reimbursed in minutes on all my claims. It's worth the few dollars for a few years of coverage. The credit is put on your Amazon account in minutes. A must!

As you all know, we can't live without our mobile devices nowadays, so when my phone got shattered at 930 at night on a Wednesday, I thought I was screwed. I put in a claim right away, and the phone was shipped at midnight from TX and I had it in NY by the next day at 6 pm. Super impressed.

I love Dicks sporting goods replacement plan. If you break something, hope you save that receipt. Being a fisherman, fishing poles break all the time, even if you knock it over in the garge like I did, and the tip breaks off.

Asurion through Verizon to fix a cracked and broken screen was so easy with great results. The staff were very communicative about the process and what was covered by insurance. The staff was very helpful and professional.

The Asurion's insurance and process of phone replacement has been so helpful in the past few months, that it would be unfair not to leave a review. I have replaced my phone because the screen was cracked, and within the next 6 months I lost the phone altogether, but Asurion was there both times and this made a huge difference in my experience with insurance services across board. A big thanks to AT&T and Asurion.

Process went incredibly smooth and fast! After cracking my Google Pixel 7's screen, I dropped the phone off around 2:00 p.m., and the site called back at 3:15 p.m. to pick it up. Incredible business process!

The technician was quick with the repair when he eventually came, would have given him 5 stars but he came a little late, technician was very friendly & made sure the phone's functions worked normally after the repair.

Excellent service! Price is way too high for the insurance. I've been paying it unknowingly for the past decade and this is the first time I used it. Service was exceptional and great people!!

Very trustworthy. Extremely satisfied with Asurion offering. Seamless process. Register your device for prompt actions. I registered my Samsung Fold and had an accidental drop and Asurion was there to take care of me.

I think the process was very easy. I think they should do something in regards to the deductibles to where they allow them to eat the bees spread out in payments or for you to be able to pay an extra fee while you’re paying for your monthly service fee for the insurance that would either lower that deductible because you’re paying that extra fee or eliminated all altogether so that’s something I think would be great but other than that the actual process was pretty easy for the replacement.

I found the process for filing for a replacement phone simple, clear, and precise. I was able to get through the whole thing without needing to seek assistance, and I'm definitely not computer savvy. This is a wonderful service.

The multiple times I talked with your technicians they were very kind and knowledgeable. It was unfortunate that we were unable to get the computer up and running as it should be. I believe it is the computer itself that is the problem. I pursued the avenue they recommended, to no avail.

The insurance was well worth it. My husband lost his phone and he was 6 hrs away from home. We don’t know if it was stolen or what but it was turned off so we couldn’t find it. There was no questions ask and my husband was sent a new phone. We received it the next day and the person who helped set it up was wonderful.

Everything was quick, quite easy and very understandable. The text wasn't long and drawn out. Almost the whole experience was automated, and all that was needed to be done was to answer a few questions.

I damaged my phone and it would not start. I went to Verizon store to get my old phone activated as a temporary replacement, and they told me I was covered by Asurion. I went to the Asurion website and within 5 minutes I had completed my claim, had it approved, and a replacement phone will be delivered tomorrow!!! My broken fold is a Pixel Fold, which I have grown to love, so to get it replaced so soon is amazing. I was ready to spend a lot of money for a new one, so this is amazing.

Asurion repaired my Samsung range in short time. A broken piece was replaced in minutes. Both technician and call center staff did a great job. I'm deeply satisfied with the service provided by Asurion. Thank you.

I am very pleased with the professionalism of the guys that work at this place. They are very friendly, honest and took the time to check the issues with my laptop and follow-up on the status. Thank you!!

They made it easy to enter a claim for replacement phone. Have always had positive experience with them for the replacement or repair of phones or laptops. They either issue a newer model for a small copay or they repair current model for free at a local store. We have had Asurion insurance for many years & every experience has been very positive.

Claim process was efficient and easy. Customer service representative could have handled matter faster, if she had listened more closely. Overtalking customers is rude and frustrating behavior that could cost your company clients. Overall, I was satisfied with the ease to file claim.

I have been with AT&T for years and I personally have never had any issues with the phones I have purchased. I'm very pleased with the service received from AT&T and the coverage they provide. The battery on my phone has been overheating for several months. I didn't realize how easy it would be to file a claim for my cell phone issue. Thank you!

The Technician was very knowledgeable and nice. He explained why our fridge freezer combo was working on and off. Also, he was on time. I thought only the ice maker and freezer were affected. But after the repair, I found out that the refrigerator wasn't working correctly.

When I purchased the scooter for my son, I never thought we would need insurance for it. But a year later, I have to submit a claim. My son fell off the scooter. It completely died on him. Luckily, he was not seriously injured. So, if we get the full refund on the scooter I purchased for my son, which is dangerous and I will never purchase again. I’d say this will be the best and easiest insurance policy.

I was very happy at the process. It was fairly easy to file. Although I'm not computer savvy, and my vision is not good. If it's fairly easy to file. I was able to do it by myself with help from my children. I used a need.

I only had to speak with two representatives. The actual site required some searching on my part, but as seen, I did find it, and the process was extremely easy from there. I'm grateful for the reported speed and efficiency of your claim process.

I have used my ASURION warranty on two occasions and both times the process has been very easy and so far I am satisfied with the replacement products I have been sent. Would definitely recommend the warranty to friends and family.

Customer service is hard to get a hold of. Once you do they just keep passing you around to other people so that you can’t cancel your insurance. I would not recommend to anyone. When you have a claim they charge you more than the device is worth. And keep billing you monthly.

Excellent service, easy to navigate and able to replace phone. Quick to do, was able to do the whole process with less than five minutes, very satisfied outcome. I recommend to anyone that is in a similar situation

Unable to help me set up the new phone they sent when I lost current because I didn't have a phone to receive a text from. What an awful business model when they are supposed to help those who've lost a phone.

It is very easy to file a claim and the customer service and response time are outstanding! I received payment quickly and was able to replace the product. I received payment quickly and the email response time was great.

This was a great insurance Claim. This was my first claim and it was worth the monthly payments. I appreciate the fast service and also the delivery and pick up option. I am receiving a Samsung television and that's what I had.

Extremely fast, easy to navigate and file a claim online. The entire online filing a claim and process takes less than ten minutes. I will definitely be taking my future issues to the same place. I recommend it for anyone looking for a timely service of your cell phone repairs.

I was pleasantly surprised how my representative Mary simplified this whole phone replacement process. I'm an older gal and NOT computer Savvy. She remained so patient and polite while she walked me through the entire process. What a relief!! AMAZING REPRESENTATIVE...Hats off to you!! Great company!! Many thanks!

Everything very easy to use. System is user friendly and very simple to pick problem from a drop down list. Once selected then click all boxes that apply and next the phone is on the way. Payment is easy.

Filing the claim was fast, easy and user-friendly. Every step was easy to understand and co-pay was great. I received my phone replacement the very next day with return envelope and instructions included. Thank you for the great service.

I had an issue with my auto baby monitor about five months after the warranty expired. I felt bad because all the website was helping me with was troubleshooting suggestions, but then it reminded me that I purchased the insurance and asked me if I wanted to utilize it. It literally took me a few minutes to get my claim, started and processed. The filing and resolution was super easy and I would highly recommend this insurance to anyone purchasing a product where this is an option.

Everything was easy to do. Questions were on point and to the point. I was very happy with the way I was treated and how my money was treated. I do recommend this company for everyone needing help with insurance on the product they buy.

Very easy warranty claim process and fast service. Thank you for all the support with this product I will definitely purchase a new blender. I was looking for the option to exchange but it wasn’t available. I will definitely buy a new one.

I never knew you guys were so awesome, or I would’ve always used your service. I dropped my phone in a bucket of paint, then also off a roof, and you guys had my phone here quicker than it was supposed to be here! Thank you so much.

Easy and fast way to handle your claims, I will not buy anything costly without this protection plan. I highly recommend it, I'll share with friends and family. Get the plan, it's very way to warranty any product with this company.

The website was great to work with and very easy to fill out. There were no hassles. It was easily accepted and confirmed. The whole process was completed in a matter of minutes. The experience was truly easy.

Everything was very easy to take care of online, quick, simple, hassle free, except I wished there was split payment using 2 different cards. Other than that Everything is excellent. Now I'm just waiting to receive my new phone in which I'm getting an even better newer phone than what I previously had

As a business owner having reliable and quick service is super important. Our customers depend on us, so being able to respond to their needs is a crucial part of what we do. Knowing that a new phone is a click away gives us peace of mind when distributing phones to our employees. Asurion makes getting a replacement phone easy and fast, sometimes on the same day. Putting in a claim is easy and fast. Their website is user-friendly and functions flawlessly.

I have had Asurion insurance for several years now. The few times I have had to use them, my claim has always been handled professionally and in a very timely manner. They have a very friendly customer service department, and I would recommend them to anyone.

Thank you, you have great people working for this company. I would like to award the technician who assisted me And my family with lunch or a prayer for him and his family and Co workers in Jesus name amen.

EXCELLENT SERVICE!!! My phone fell on the ground and smashed the screen. I had coverage on my phone.. I called Asurion for to do a claim. Very smooth and fast. No waiting forever on the phone. They were professional and thorough. Within 10 minutes my claim was completed over the phone with my new phone arriving the next day. I can't remember the last time I had EXCELLENT Customer Service. A very happy camper!!! Thanks Asurion!!!! Mkc

Getting this home protection plan is a game changer. I recommend it to everyone that owns electronics in their home. It's been awesome to have and worry free. We'll definitely keep it forever, it's real easy to use. In all the customer service is great and professional at their job.

This claim has just been filed. The process was simple and straightforward. I am reserving judgment until the claim is processed. However I must say in the past Asurion has made satisfactory decisions. Hopefully they will continue to do so.

This seems to be a good product. I have not received any instructions on how to return this yet or got a refund. I will standby and hope everything works out fine. The process was easy. Hopefully everything will go as planned.

Filed a claim on the 10th, deductible was withdrawn same day. Never received a follow up email after the 10th. Called on the 19th to check status, phone was not available. Did not receive a call nor an email informing me. Representative had to request a different phone, and we have to wait another 5-7 days. Received updated claim email then another email that this phone is also on back order. No help from Asurion offering any other solution. Extremely frustrating.

My iPhone took a tumble, shattering the glass. Having insurance on my phone I went through its process. I brought my phone in to the store and was told maybe half an hour. I stepped outside for a quick smoke while I waited. By the time I finished my cigarette, my phone was done. Being a Verizon customer they even threw on a screen protector! Fast & friendly, wiling to go that extra mile to make sure you are happy!

I can honestly say anybody that makes a lot of purchases, especially high dollar purchases off of Amazon. You are a fool. If you do not have this insurance it is so good it almost feels illegal. They are excellent.

I have been charged with a subscription for $24.99 for months and I could not find who the subscription was even from. After hours of research and telephone conversations with my carrier, Apple, and one pay, I found out it was Asurion HomePlus 230202002535298 Nashville TN. was charging me. After contacting them for a subscription I never even heard of they want nearly $30.00 dollars for me to unsubscribe. In my opinion this is fraud covered up in red tape. The payments came from me for a subscription I never subscribed to, Asurion, in the first place (and would love to know The Who and The How) and they have the audacity to ask me to pay $30.00 more for unsubscribing is a total slap in the face. You all should be ashamed of themselves!

I've been a customer since 1996. I've been happy ever since. All the other companies I'm more money and I don't want to spend a lot. I want everything reasonable because I'm a senior now. And I need that, thank you, Cricket.

I received Excellant service and Quick Action on my service requirement and I thank Asurion for their hard effort and thanks again for working with Ubreak I Fix to make sure I received the very best care

We’ve had Asurion Home Device Protection for some time and it has been extremely valuable. Many of our electronics and larger appliances were purchased around the same time, and as they’ve reached the end of their shelf life, the coverage has helped us replace or repair them without financial stress. Electronics and appliances are a big part of our daily routine, so having this protection gives us peace of mind and allows us to continue enjoying the devices we rely on.

Asurion is by far the easiest and most customer friendly insurance you can get! Absolute pleasure when you are having a bad day like when your son's phone stops working. You know how teenagers can be with their devices! Thank you for making the process easy and seamless.

Asurion's business dealings with me were so bad that I personally feel they should either be shut down and replaced or the CEO needs to be fired because clearly someone is incompetent in getting the job done, which is a very simple job to send my replacement phone. I paid to send my phone, but no. It won't be four days or even five days, it'll take NINE DAYS to send my replacement phone.

By The tech was very professional, accommodating and understanding. The whole process went smoothly without any problems. The tech was very knowledgeable.

I'm so glad I spent the extra couple bucks to purchase this protection plan! Easy claim process, great employees, and kept me informed the whole way through. Don't regret opting out of this protection plan. I'm highly impatient and feel like no one does their job anymore, but this company does!

Had a great experience with my phone repair. Made a claim through my carrier, and Asurion contacted me shortly after to provide me with easy instructions to prepare my phone for repair. The employees were very nice at the store and were quick to repair my phone. Everything came out perfectly and was a quick fix. Would come back again!

Customer service representative there was very explanatory of the details of how the process work as well as what I needed to do to complete the process to be able to get my devices repaired or replaced.

Technician Devonte showed on time. Was friendly. Explained everything to me about what had to be done. He got my phone back up and running in no time. I greatly appreciate you man. Job well done. The guy did excellent. If I need to repair my phone again I'm asking for Devonte.

Quick easy and efficient. Just what I’d expect from a good insurance company like them. My iPad screen completely shattered and for just $99 I got a whole brand new one on the way. Setting up the return was literally just a matter of answering a few questions and then choosing how I wanted to send my broken item back. Like I said, easy and efficient.

When my 2.5 year old printer died it didn't take Asurion 5 minutes on the phone to issue a gift card for a replacement. I will never purchase anything again without purchasing this very valuable insurance. And their prices are quite reasonable. Bing, bang, boom, a brand new replacement printer will be delivered soon.

Asurion is very professional, easily navigation through webpage, very accurate and detailed descriptions and instruction on making a claim, very great company! I recommend using this company for any company that offers a warranty on their products.

Asurion is the best, they guaranteed my repair for 90 days and the second company Bene Technology did a wonderful job fixing my dryer when the Goodman Home Services never came back to fix the dryer, the tech came was here no more than 10 min and said he would order part and never came back. Bene Tech came and dryer fixed in 15 min with new Control Panel.

This is not the same Asurion I dealt with 10 to 20 years ago.. I used to dread filing a claim. I give then 5 stars outta 5!!! Very easy to schedule the service and it didn't cost me a dime!! They even have a plan I can add other devices such as my television etc.. etc.. I highly recommend using Asurion for all your device needs!!

Everything was simple to find and the claim form was easy to fill out. It saved me a lot of hassle. I love the fact that if anything happens to my phone in the future, I know I will be covered. They really went above and beyond my expectations.

This is my first time making a claim for two of my devices and can’t stress enough on how the three wonderful workers took their time with me to understand everything and broke everything down so I know what is going on. I appreciate them. The most kind people make the day go faster and since they got everything situated for me, I appreciate this company the most. Thank you

Smooth, quick and easy process. Drop down boxes make selections for issues easy to input for filing claim. Asurion has done a great job with updating the site for better service. For my case clicked box for cracked screen and the able to type other issue which was charging port being loose on some of my cords.

I'm very happy with the process as it was, it's easier than expected. I'm so happy with the way it works and it wasn't difficult to go through. With our small business, it is crucial to have a way to contact our customers. Thank you for the speedy service.

My 75” flat screen went black about two hours before kick off of the LX Super Bowl. It will be replaced by the following Friday. All it took was about a 10-12 minute phone call. No intrusive questions, bad attitudes, or negativity at all. I did not regret any of the process. Thank you MyATT!

I have Asurion through AT&T and I have had my phone repaired multiple, multiple times. Each time, a professional tech came to me, fixed my phone in 30 minutes or less, and returned it to me as good as new. Filing a claim on the website couldn't be easier in my opinion, and it doesn't take forever. Most of the time, the tech will come out the day after you file your claim. I haven't had any negative interactions with Asurion whether it's online, on the phone or in person. I highly recommend Asurion to anyone with electronics so that means literally EVERYONE!

The ease of filing my claim was effortless and everything went thru seamlessly and fast..and they're even coming to me.. You can't beat that.. I was thinking there would be a deductible but no. Another surprise. Fix my cracked screen free.

Everything was very professional and easy to understand on the website. Stores to fix my phone were reasonable for driving from my home. Many date and time options were available for me to drop off my phone for repairs. Thank you.

My phone got cracked and I had no access to my email or text. Phone was broken. I had to go to the UBreakiFix store and use their phone to get an order processed over the phone to get it fixed. I was literally on the phone for like only 5 minutes to set up my service call. Woman was fantastic and helped me throw it with ease. If you ever buy a phone anywhere, get Asurion! You won't be disappointed! Only will you be Amazed! Thank you!

"I appreciate how you explained exactly how to back up my files and set up my new device. You made a complex process easy to understand." "I appreciate how you explained exactly how to back up my files and set up my new device. You made a complex process easy to understand."

I dropped my phone! Oh no! I had zero problems filing my claim. I also love that it was a $0.00 payment. The ease of the tech coming to my work to replace my screen helped so much with my busy agenda.

My Technician, Adrian, was exceptional! He arrived with all of the equipment and parts necessary to repair my LG French door bottom freezer Refrigerator. He had the issue diagnosed, the compressor removed and replaced in one hour. The LG Customer Service Team is excellent as well, responding immediately to my concern that the compressor was making a sound like an airplane engine and would probably go out soon.

Nothing, My experience was excellent!!! I had automatic updates on my iPhone turned off and I'm EXTREMELY GLAD the techs DID NOT take it upon themselves to upgrade my iPhone to IOS26 which I absolutely hate. Thank you for using your critical thinking.

From the very first contact that I had with Asurion Home Plus I have been extremely satisfied with their customer service. There are technicians and phone people are knowledgeable and extremely courteous. I cannot remember a time when I've dealt with more courteous people. I had a claim denied, but I also had a claim honored, and it made total sense. Why? And I appreciated it? I certainly think I got the value out of the program. I wish I could afford the appliance program. But I don't own my appliances yet. When I do move into my own home, I will get the home appliance as well as the Home Plus. The value is certainly worth it exponentially!

The best thing since hot butter. I would so recommend. They always took care of me anytime. No hassle, quick turnaround, nice insurance. Man, me and family plus all my friends have it, it's affordable prices with 24kt gold service on a one to 5 star, they so get the 6.

Stanley at the Surprise AZ store was exceptional- We went with a crushed screen that our horse had stepped on and he walked us through the process of getting it fixed with professionalism and courtesy. We highly recommend this store UBREAKIFIX.

Asurion Home Protection- has been one of the best decisions I've made. Knowing all my devices are insured gives me real peace of mind. The claim process is clear, simple and efficient. I absolutely love it and recommend it to all my friends and family. Truly a happy customer.

Great service, my buying power with Amazon makes my decisions easier and with confidence knowing that Asurion has my back! I recommend all Amazon customers use Asurion, especially with electronic merchandise.

Everything was fast and simple. There was 0 issues filling out the inform being requested. Every question was simple and I Changed the address to mine without a problem. Best insurance for the best price in my opinion

I have had a complete runaround with Asurion and a even worse experience with the delivery driver. She hung up in my face and stated she had other deliveries to tend to. Completely rude and unprofessional. A ** lady named Teresa was the description of my delivery driver. She really needs disciplinary actions because never have I had a Asurion driver so disgusting! Never received my phone from her. I had to call in customer service to order a new replacement.

I recommend getting extended coverage on your purchase for Asurion products. I had bought my husband the electric cordless snow shovel for Christmas. He was so happy with it because he will be 80 years old on February 8, 2026. He is still shoveling a path and cleaning off my car so I can get to work. I wanted to save his back as he has been down with it in the past. He loved it, however; when he used it for the first snow that he was able to use it on which was January 30-in Dublin, VA he made one pass from the door to the fence (for the dog) to my car and the front walk and it blew up. He thought the battery needed charged more. He plugged it in and it was green so he knew the battery was ok. He continued to troubleshoot but it wouldn't fire up again. Unfortunately I had to use the extended warranty I purchased and they immediately refunded my money. Well worth the extra money.

I bought a refurbished phone from the My Verizon website. After a few hours on the phone with Asurion it was determined that the phone was damaged and would not be able to make or receive phone calls. The agent agreed to send me a new phone. I told her 3 times where to ship the new phone. I asked her to confirm and repeat the address back to me. Later that evening I received an email with a shipping info on the replacement phone. It was being shipped to my old address. I contacted Asurion via Chat after many dropped conversations and 2 hrs later I was told that Asurion contacted UPS and corrected the address.

The team fixed what Apple technicians said was a goner! My laptop is an older model and apple assured me there’s no fixing it and that I should buy a replacement. I reached out to Asurion and within 10 days it was returned to me in better shape than before! They also replaced a worn out keyboard which wasn’t even part of the original repair problem! 10/10 would recommend!!!

Crysta did a wonderful job. She took time to explain everything. And she took me through all of the steps that I needed to fix my laptop like, I needed to drop off my laptop at a service shop, and they would look at it to see if it was fixable or it would be replaced. So she was very thorough.

I love this protection plan. Very easy to process and very convenient for the price of the deductible! I been a member since 2024 and loving it 100 recommend. I have recommended this service to family and friends.

Extremely helpful and great service at the Walnut Street Store in Philly! Thank you so much! I will be back and recommending to other people who don’t know about the insurance perks offered! I went in to have my screen fixed and they made me aware of the other cleaning options I have in my insurance plan that I had no clue was free of charge so for this I am grateful. Thank you again!

Asurion has been a Godsend for us. We buy all major electronics through Amazon so that they will be covered by the warranty. We have not needed it that often, but when we have needed to use it, it has been quick and easy. Highly recommended.

Was very simple and self explanatory. Had no issues. Great service. Website was a little slow but overall easy to use. Had slight issue with it loading and saying don’t go back or refresh but it stayed like that forever so I had to go back. But overall good.

This company has been outstanding with reliability, efficiency, reasonable with prices and how easy it is to file a claim. I have used this company for many years and they are consistent with the service they offer for their customers. Great job all around, they definitely give Verizon a boost when it comes to dealing with busted phones! Thank you!

I love the convenience and not complicated to utilize. Not 1000 questions. 1. Problem is have is finding my IMEI for which phone when I have multiple phones. I don't want to eliminate the wrong phone. I hate the phone call automation but the app is awsome! Thank you.

Home protection plan is a good thing to have. I enjoy their help. This is one company that I can say is a great help and when they say they help they help with no problem. They can answer your questions right away and they have great help as well as great respect and I appreciate all of their help and they have great service.

I dropped my phone on the way to the park and the screen was cracked and no longer responding. When we got home I got online and made a claim. I dropped off my phone at the local uBreakiFix and it was fixed within 2 hours. I am so grateful! Quick, easy, friendly service. I cannot live without Asurion insurance on my phone.

Completed the claim on my husband's lost phone and was fairly easy once I found the information on the lost phone. I was pleased at myself. Not as hard as I thought it was gonna be. I would recommend this service to family and friends.

Scam, they said I never returned broken phone, in which I did. It’s a scam, charged me 3 months later then told me they were gonna refill me the money and then a week later chose not to.

He was amazing. The tech. He was very friendly and good, he worked efficiently and fast with no mishaps, my phone looks great. I appreciate all he did for me today. You’re the best and I haven’t experienced customer service like this in a very long time. Thank you.

The technician showed up in the time frame given. Made sure my phone was ready and able to be fixed. Installed the new screen and did an amazing job and installed a screen protector. Went over what he did and gave me the phone back, took about 20 minutes, very satisfied customer.

Outstanding set-up, easy to follow and very helpful. You handled my claim information, submitted it, got me confirmation and peace of mind so smoothly!! Absolutely took the stress out of my claim and gave me peace of mind!!!

Asurion made it extremely easy to get a refund when our Ring Doorbell Camera died unexpectedly. It took a few steps only, free shipping label provided. All I had to do was pack it up and drop it off at UPS. It's well worth the $16 we pay a month for this protection. I highly recommend this service! Only critique is they should offer other options to receive your refund besides just Amazon gift card. Otherwise, extremely happy and satisfied with Asurion.

Fast, efficient, easy to file claim with. Good service. Great people. Enjoy the all time anytime connection. Great customer service in Rockingham North Carolina.*****

Asurion has always been the best insurance for devices. They are efficient, professional, fast and affordable. When I needed to replace my phone screen, their technician came to me and it took 5 minutes… literally. The new screen is perfect and of high value and quality… not some cheap aftermarket screen. I definitely recommend Asurion.

AWFUL experience. Their "expert" never arrived with the phone even though we got a message saying he did. No cancellation. Called the company, took forever. Phone got shipped and then it took an hour and a half to activate it. 2 different phone agents, multiple verifications, repeated all info twice because the person who activates the phone is different from the person who activates the SIM card, on hold repeatedly. And they were trying to sell more coverage! I'll never buy anything from this company after this experience. The first rep acted sorry, the second tier 2 rep acted like I was lucky to be speaking to her. I missed my evening plans because I was trying to activate a phone.

The best, hands down! Will always insure products through you if it's an option!! Customer service team is knowledgeable every time I've called, extremely helpful! Never had issues with them or navigating website. Step by step instructions, and the reminders about the claims are really nice!

I bought a surface duo 2 in eBay unlocked. And l bought the Asurion coverage and now they are connected with Verizon. My phone edge on the bottom of my phone peeled off and when l call asurion they connected me with Verizon and now they said is not cover and they don't have my warranty proof. I sent it a copy that l luckily safe and even with that are denied my claim..

Was very easy doing a claim on my broken device which was very easy. Would recommend this to anyone that needs to do a claim on their phone. Just had to wait 1 hour after turning off my stolen device protection.

EXCELLENT SYSTEM & PROMPT SERVICE. The person on the phone was understanding, polite and quickly responded to my warranty claim. I would highly recommend Asurion to anyone who has electronic products in their home.

Didn't have any problems with my claim. The procedure was quick, easy and efficient. My questions were answered, replacement phone was sent out and received the next day and they made it real simple to reset and return damaged phone. New phone is up and working well. I'm pleased with the overall process and would recommend Asurion to others.

I’ve had a really good experience using phone insurance through this company. The claim process was easy, customer service was responsive, and everything was clearly explained. My replacement was handled quickly with no unexpected issues or hidden fees. It gave me peace of mind knowing my phone was protected, and I would definitely recommend them to anyone who wants hassle-free phone insurance.

1st issue I had was somewhere between Verizon to Asurion/ in getting in contact with Asurion for the processing and deductible, which cause a delay of get the claim started/ resolved, that delay the replacement. 2nd part was the replacement was not a clean. It was dirty around the edges with some scuff marks. I understand it's a refurbished unit but would like if it had a less worn look to it (closer to new). Outside of that, everything was great. Thank you.

My watch stopped charging and I filed a claim. The claim was approved instantly. I clicked the prompts and described what was going on. After, they charged me $25 deductible (totally affordable) and shipped my watch. Such an easy process and well worth the monthly payment.

Considerably easy and relatively customer friendly yet needs more options. Indeed better payment opportunities although I feel that most warranty or insurance services are more for the service provider than the customer but Asurion actually got me a replacement phone that was brand new and within 3 days without a hassle and no argument from me lot the company.

Derrick the customer service representative was very professional and knowledgeable about the process. I was very impressed with his willingness to help me with my issue. He troubleshoot the issue and he advised me about other promotion that can help lower my bill. He then forwarded me the links for me to look over through my email address.

Easy to file a claim and have never had issues!! Great service!! Provide easy to follow instructions!! I have used this service since being with Verizon and have always been very satisfied!! I would recommend this service to anyone that has kids or teenagers!!

I was concerned that the item I bought would not be covered or I would have to go through a long and painful process to get a refund or replacement. I was shocked how easy it was to file a claim and have the funds in my Amazon account. Unbelievable value and so amazingly easy. I am so glad that I got this insurance.

The process was pretty easy. It gets more complicated with the iPhone because I could not turn off the find my button. I had to call apple and have apple to remotely prepare my phone for service. The process did not take long. The representative was very knowledgeable of iPhone software which made the transition smooth. I really appreciate the customer support more than the $250 deductible.

Wow! I submitted a warranty claim on a vacuum that stopped working within a week of purchase (purchased on Amazon). My refund (Amazon gift card) was issued within 60 seconds! AWESOME experience and very worthwhile!

I filed a claim online. It was super quick and smooth. The only thing was there was a uBreakiFix store (owned by Asurion) near me but the website would make it as an option, which would have been much quicker. Instead, I had to choose the replacement option which was ok I guess. As long as I get my replacement within the quoted window, this has been an excellent experience. Thank you, Asurion!

I recently was in contact with Staples who referred me to Asurion. The representative was extremely helpful and courteous. As an 85 year old senior not fully understanding all this tech talk, I was reluctant to call & explain the problem I was having with my Epson printer - a paper jam followed by refusing to print. As it became more complicated on my end, he reassured me this would be resolved. He displayed his patience, courtesy and respectfully answered and handled all my concerns to my complete satisfaction. Thank you Asurion for your assistance.

The entire experience was easy and efficient. I went to the AT&T store and the representative was nice and helpful. I thought the actual AT&T store would fix my phone but the repair store is in the same lot.

Easy peasy.... My claim was filed simple and easy. No stress involved and my deductible is just being added to my bill, and my phone will arrive tomorrow, it just could not have been more simple, it was a great choice to have the Asurion coverage on my phones.

The replacement process from beginning to end the process was quick and simple. Replacing my product and giving me choices makes me feel value as a customer. I highly recommend this service to others

The experience was very fast and easy. The options were very clear and simple, if you don’t have insurance you’re missing out. My repairs are zero dollars. Just didn’t explain who or what company is going to be coming to my house to do the repairs.

Phone was stolen. Very easy claims filing process. Rapid turnaround time, great service, This company understands the importance of phone use in today’s world and does a great job of assuring rapid and convenient service.

I received extremely professional and swift service from knowledgeable representatives who were easy to communicate with and followed up with me to achieve great results! Worth every penny! I purchased this plan because it tells you when you're shopping if the item is protected under the plan. I have submitted 5 claims and all were granted. Thanks ASURION. 😊

I am not text Abby but this experience work very well for me and yes I would tell someone I know about how well this experience work for me. Yes by the way y'all have come a long ways as far as making it easier to file a claim.

The person that did the work had it quickly resolved. Only thing I didn't like is waiting a few days because if it broke down and stopped working in those days I would've had to pay 100 out of pocket to replace it.

Made a claim. Took 4 days to get the telephone. Not only did they NOT knock on the door but they left it in a general mailbox in an apartment building. Had to call the apartment to get it out. So disappointed. Called to talk to a manager with hold times up to 45 minutes. Can’t speak to anyone but they are very quick to take our money, there’s no hold times on that.

The effort to do this claim was exceedingly insignificant. Easiest job I have ever done, it was so fast! The website is clear to follow and so fast that it was over so quickly that it seemed like no time at all! Every page of the claim was clearly explained and easy to complete.

Everything was very easy. I filed a claim for a product I had bought more than 6 months ago, and they immediately refunded me the value, as that was the best solution. I bought it again, and the problem was solved.

This is my second attempt using the fix my phone option. The first time I used it they didn't end up having a screen available for my model of phone. After talking to 2 or 3 levels of management they finally found a solution I was ok with which was an upgrade at no charge. This time the tech NO CALL NO SHOWED and Asurion contacted me to see if I had heard from the tech. I checked texts, calls, voicemails and even emails because they said he emailed me? There were none of the above that was attempted. Having the feeling this will happen again since I'm 100% for not getting my phone fixed.

The Asurion agent was very professional, patient and polite. He called me before his arrival and once he got here, he took the time to talk me through step-by-step as to what to expect and how the equipment needed to be operated. I was very impressed with his expertise..

Chelsea and Tyrone and Eric are amazing at customer service..at uBreakifix... Asurion makes things complicated but at this location the A team for uBreakifix smooth out all the issues.. Love this uBreakifix location.. absolutely solid people.

Purchased the warranty for my son’s baseball batting gloves. Bruce Bolts are the best but they come with a hefty price tag and the warranty is important. When my son’s gloves lasted only 7 mo. Only 3 of which were regular use months it gave me peace of mind and took care of the cost of his new pair. Was a decently easy process to file claim also.

Representative was very pleasant and extremely helpful. Process took less than 30 min. and very simple. Got an email to choose right away and expected shipment was 2 days later. How’s that for customer service.

I had to use my protection plan to replace my portable propane water heater and to replace a new mini split that arrived in a non working condition. Every experience has been pleasant, easy, and expeditious. I am so glad that I got my protection plan through Amazon to cover all of my Amazon purchases.

Very easy to file a claim right from the convenience of my phone. No need to struggle and perfect with their timing! I was able to just login from my app, look for the claims section and continue all on my own without having to hold on the phone or no need to speak with anyone without and problems. Love AT&T.

Super grateful for Asurion's quick and helpful assistance in fulfilling my protection plan. I unknowingly purchased a warranty from a sketchy seller on Amazon and was unable to get in contact with said seller after multiple attempts. Asurion made it easy to fill out a claim and reimbursed me within a week!

It was easy and fast. I have been very happy every time I have needed to submit a claim with any phone issue for the longest. Thank you for the quickest response. I will always refer info about my great experience.

Filing the claim was quick and easy. The website was easy to use and didn't run into any challenges while filing the claim. They didn't have the color of my original phone and they provided available options.

I recommend to come to this store. Very well done! 💯

I had dropped my phone and damaged the screen. There was no one locally that could repair. So I requested the replacement phone option. Everything went extremely smooth and quickly. I have absolutely no complaint and would definitely recommend Asurion.

I was told Asurion would have someone come to my house to fix my phone. After filing a claim I was told I don’t live in the area for this service. I was promised if I drove 1 1/2 hrs away my phone would be fixed in 1-2 hrs max. After I made the long drive I was told it would be 4-5 hrs. When I called and complained I didn’t have 4-5 hrs to wait, was promised 1-2 hrs they kept me on the phone for an hr. With no results. They take your money and treat you how they want.

My claim was reimbursed within hours. The app is very easy to navigate. The time it took was minimal. The process was so understandable and self explanatory. I will continue to keep my Asurion insurance. I know my purchases are protected.

I've used your company for several claims and have had a very positive experience each time. The claim process is simple, easy and fast. Very few companies perform as well as Asurion. Although my new device is usually delivered the following day, I have had a replacement device in my hand as soon as 5 hours after I made a claim. YOUR SERVICE IS ALMOST UNBELIEVABLE. PLEASE DON'T CHANGE A THING. Thank you. Customer for life. I

Website to file claim very easy and accommodating. You will not be disappointed if you have to file a claim. They will come to you for repair which greatly helped me due to my work schedule and not being able to schedule off.

Cellphone screen cracked. Asurion sent to me a replacement phone, which was delivered in just a couple of days. A prepaid envelope was included to send the damaged phone to Asurion. The whole process couldn’t have been more easier.

Best place to get your electronics fixed! These guys know exactly what they're doing! And have the best customer service! And if you have insurance it's soo easy! Highly recommend everyone to come here!

I really appreciate your quick attentiveness to this matter and a proper professional handling of it. I've bought the Asurion warranty on every item it was available on any purchase I have made. I have never had a problem with them fully covering, replacing or making me whole on any product. There's no better warranty company to deal with, that has fast, proficient, easy to use options, and claims process. Their reps are always courteous, patient, friendly, knowledgeable, professional always seeing the process through. Thanks Very Much.

I was so impressed with the quick response in getting my printer checked out, and because it really had issues, to be able to process our current printer warranty and be able to purchase a new printer within TWO days. It was as though we were not without a printer. Thanks so much for your service!!!

It was easy to get this reimbursement for my product with this insurance. We have had this product for a few years and they are reimbursed the money for me to replace it. This product is great for us because of sight problems and we can talk to it.

Buying an appliance from Costco is the best. We purchased our dishwasher in September 2021 and when it stopped getting dishes clean in December 2025 it was still under the extended warranty so the repair -- replacement of the motor -- didn't cost us anything except a few days without a dishwasher.

Purchased a bat warranty for my son and boy am I glad I did!! Asurion is great and the reimbursement process for a Dicks Sporting Goods gift card is really easy to complete. I would recommend this to any parent or person purchasing an expensive piece of equipment for ANY sport.

It was fairly simple to use, there was not a lot of questions. Overall I think it could've been easier if the questions were more simple. It would've been a little easier but it was good. I wish that a lot of these questions were simpler but it's OK.

It was helpful and easy to enroll my 5 devices and file claim when needed. Response time was so quick (less than 24 hours) and solution was straightforward. This service is fantastic. It was recommended to me by my local fix it shop and I really appreciate it.

Contacted Asurion about a vacuum that was less than a year old. Since it was still under Mfg warranty, Asurion suggested I contact the Mfg. When I let Asurion I contacted the Mfg but received no answer, they immediately offered a full refund if the purchase price.