Asurion Reviews

Good service, no problem and extremely easy to follow up for my new phone after my old phone give issues.

Today started off a bit rough when you are trying to get computer work done. But after I calmed down and collected myself it really wasn't that bad. A person who is not computer savvy can become very frustrated. However AT&T is a good company and they will try their best to see you complete whatever process you may encounter when doing business in AT&T.

Jazmean was wonderful. She was helpful in everything that I needed. A very personable young lady. Would definitely recommend her!

It was a very easy process to replace my phone with the device coverage.

Claim representatives very nice but such a hassle to file a claim. My phone fell into the ocean on vacation and had to wait until I returned to file a claim. It was such a hassle trying to download the affidavit to my husband's phone. When I returned home went to Kinkos downloaded the form and filled out and uploaded to the website. Paid the $250 deductible and immediately told that phone was out of stock and would be contacted when one was available. This is very poor planning. This company should have a backup option. Offer alternative phone, offer to send a check for replacement. Have an inventory on hand. Unacceptable customer service

Worked great and would use this again. Very pleased and helpful.

I had difficulty in getting images to you all that you could read in the website. I had to send the files by email which made me wonder why even have a website for this

Great service. I would recommend it to everyone else.

Very user-friendly form! Easily accessible repair store. Good job!

Extremely easy to return and receive refund on my broken tablet. Just follow the simple instructions on the Asurion site. I have had to return on TV two tablets and a cell phone. Absolutely no problems whatsoever. I highly recommend this insurance policy

Since my office chair was still under warranty, I would have expected to receive a replacement chair rather than simply a refund of the original purchase price. I’ve only had the chair for about a year and a half, and now I have to spend an additional $200 beyond the refund Cheri provided to replace it. Needless to say, I’m a little disappointed with how this was handled. Thank you very much for asking.

It was easy to return. Thank God I bought protection from Asurion

Excellent service always. Professional and prompt. I'm satisfied.

Completing the claim was extremely easy and very quickly, I would highly recommend. I paid $99 for my replacement tv vs the 1,3999.

Asurion's process to replace tv was extremely efficient.

Was very quick and easy to do on my own, just by reading all the instructions given on this website, I’m 100% satisfied and would recommend to anyone who needs their phone repaired or replaced.

Thanks for your assistance; it was great. I been with you guys 7 years; the only problem is there's no gratitude for your existing customers but you offer new customers better incoming deals, that's not fair to us long time customers.

Terrible service - pump began to leak behind the cover indicating shaft seal gone bad. Submitted a claim for support around 8/9. No emails, calls, nothing. Contacted Asurion customer service via chat and they informed me that it would be another 5 to 7ish days before I'd hear from someone regarding my claim. Totally unacceptable and I said as much. I would be dealing with a full on algae problem thereby increasing the cost of my pool maintenance service. They informed me that that was their policy. I demanded they refund me the cost of the warranty which they said they would refund it and canceled my claim.

Had an iPhone 11 insured, so completely satisfied with their service. Sending us a new iPhone 13 with a small deductible.

Navigating through the claim form was easy and fast.

All good. Positively grateful for the expedient service and attention.

Extremely easy to file a claim. Took less than 5 minutes and well worth the purchase and peace of mind to have my item replaced. Highly recommend in the future!

I've used Asurion for as long as I've had a smartphone which is over 19 years and I never had a problem

There is no review, phone received, I have no more to say about the phone.

Very convenient and easy to use. Process was quick and took no time at all to get setup and quick to get finished. Very good when you have very little time on your hands which is worth its weight in gold if you ask me. Doesn't have 30 hoops to jump through just for a simple repair and even the survey afterwards was quick and easy. It's nice to have a company just get straight to the point instead of all the extra BS no one has time for so I give the service and company 5 stars. Great job.

Made a claim on August 04 2026 to have my laptop screen repair and still waiting for repair with no updates. Keep telling me, "We trying to find someone" and wait for a call from their specialist. I would not recommend this company. Still waiting August 18 2026. Still not fix.

Great job you guys. It was quick and easy and very effortlessly done.

We are very satisfied with our Asurion insurance that covers our cell phones! My partner is a little reckless and does a lot of outdoor activities, so this is very important for him to have, especially!! The claim was very easy to process! Thanks, Asurion and Verizon, for being there for your people. 🙋‍♀️🥰

Very professional and nice young man came and repaired at my house in a timely manner. I was appreciative of the quality service.

The website and ease if submitting a claim was great. Easy to do on the website not crazy amount of steps. My big complaint is that since they no longer offer my device I was limited to only one choice for a replacement device which was a step down from what my original device was. Which I bought that device for the features it has not the one below it. If your original device is no longer available then you should be able to get the next device available that is it's comparable to not a down grade. This is very disappointing to me otherwise if not for this I would recommend this insurance to everyone. For clarification I have an galaxy 23 ultra and was downgraded to a galaxy 23 plus with only this option to pick from.

Thank you for the great service and for helping me with the complete repair of my MacBook Pro; the service was excellent.

When I first went online it would not complete my claim. Had to talk to someone.

I just want to give a shoutout to VZ Ada (customer service support 800-837-4966), she's outstanding and she got me connected and activated in my new replacement phone. As for the rest of Asurion family, they're great too. Keep up the good work.

Scam Scam Scam! Never buy this. They will give you the runaround and never cover anything!

Tech who assisted with phone activation successfully deleted all of my prior backups, so nothing restored. After 5 days of going back and forth between Asurion, Verizon, Samsung, and Geek squad, they are all pointing fingers at each other and not taking responsibility. Asurion had me do a factory data reset and now I have nothing. Since my phone will accept calls, they happily tell me their portion is complete and will end the call prior to having any resolve. This company is a scam, and the techs they have to assist you are worthless.

The customer representative was super helpful. The service was quick. Making a claim was easy.

Filing my claim with Asurion was quick and straightforward. The instructions were easy to follow, and the claim process clearly explained what information was needed. I appreciated the replacement options and the updates throughout the process. Overall, it was a convenient and positive experience.

Very simple and straightforward, easy for old dinosaurs like me. Just wish we'd be allowed to split the cost into more than all at once.

When I submitted my claim for this item, my order and item was NOT LISTED. The MAJORITY of the items I have purchased under the Amazon Complete Protection Plan ARE NOT LISTED. I have to manually load the item into the system, which is time consuming and annoying. I should be able to load the Amazon Order Number (as listed above) and all the details of my faulty item should be listed. I feel like Asurion may be attempting to discourage me from submitting a claim by making the claim process difficult.

Amazingly easy and quick to file a claim. Have used this service many times and have never been disappointed. Well worth the money. Have covered every phone on my plan.

I would highly recommend this insurance to everyone. It is really effortless to have a product fixed or replaced. Last week I cracked the screen on my phone and it went to Verizon and they told me where to take it and gave me a code.. I went to the recommended shop and gave the code and they repaired the screen in an hour free of charge. I could not have been more pleased. The repair would have been $400.

Dealing with a developmentally limited individual who lost his phone. Grateful for the support.

I purchased the protection plan for 4 years. Now pond pump didn’t work. I claimed it online. It was so easy and I got my money back right away.

The claiming process was extremely easy. I just had to give them the details of my product and what happened along with a photo of it. After that they handled the rest, very easy and it only took approximately 5 min.

This service is a total scam. I think they expect you to get so frustrated with the process that you give up. I would think a corp like Dicks would find something better than this for customer service. It’s been over a month and I have no money back, or product, and this is a total scam. Will never shop at dicks or use this service ever again.

Filing my claim was a breeze, usually I get so anxious that I end up calling having an operator take care of it. I did it all by myself.

Lightning-Fast Asurion Replacement for My Galaxy S23 Ultra. The Asurion Protection Plan provided exceptional service when my Samsung Galaxy S23 Ultra stopped working. The online claims process was amazingly easy and took less than 5 minutes to complete. The replacement was incredibly fast, and they took care of everything professionally. I highly recommend this plan for reliable, hassle-free device protection.

Underwriter's "hands and brains" are tied and restricted by LG company policies. Underwriter responded well and provided necessary information to resolve the issue. LG, on the other hand, is a FAILURE in "Customer-Service" - - downright pathetic. Thank you for listening.

Customer service helped me with my claim, the agent was very patient, courteous and helpful. The process was a breeze. Thank you!

I’ve been very satisfied with my experience and I’m glad to have an option like Asurion available! Being in the insurance business myself, it’s nice to know that you can purchase expensive electronics and at least get a fair amount back for them, if something goes wrong that isn’t your fault and the warranty from the company will no longer cover it.

It was such an easy process, I got the replacement phone the NEXT day! The rep listened to my concerns and lightened the mood the whole way!

Asurion has came through for me again. I'm thankful to have had my subscription for 3 years. They have reimbursed me for so many speakers and subwoofers.

Thank you very much, you solved our problem very quickly!👍👍👍

This was very easy and helpful with no guilt or uncomfortable moments!

Easy, nothing to it but to do it; there is very easy context to read and understand, then the simple words.

Very easy to use, had no issues with this site, and I will recommend to people.

I had a good experience. It was a very simple, quick process. I was satisfied with the service rendered.

Easy claims process. Recommend everyone getting Asurion insurance on their products.

I bought the warranty for a Fender Amp. Luckily, I did because it broke 3 months later. I took it back to the Guitar Center in Alexandria, VA. They called Asurion and explained the situation. Asurion emailed me instructions. I had to send a few pictures. They sent me back a Gift Card for the full price of the Amp. I went back to the store and used the gift card to purchase another one. It was quick and easy. I appreciate the service.

Once I found out that I had to download the Asurion app it was a breeze. It was really easy. It was quick. You know that was enough options available at the same time it wasn't too much. My frustration came cuz I couldn't find you know what to do once my phone was broken because the screen on my phone was broken. I couldn't use my own phone but and on the my Cricket app there really was it was. I was going in circles but once I got to the Asurion one yeah it was a breeze. I'm really happy it was real quick and I already got the phone on its way.

I have been very pleased in my experience with Asurion. It is an easy process to file a claim and they have been very quick and responsive to all my needs.

Very nice associates. Prompt service. Very pleased with service.

Quick online claims, phone arrives next day. It is worth the monthly insurance fee. $40 deductible is much better than buying a new phone.

Excellent, friendly, talented people. Everyone I encountered was terrific, even over the phone.

The whole process of this Asurion warranty claim was super easy and fast. So happy that I selected it on my vacuum cleaner.

When submitting my claim to Asurion cricket I was greeted with professionalism. The agent took her time listening to my phone issues and started to process my claim. She looked over my claim and realized the brand type phone I have isn't in stock nor at their warehouse. I do have to wait until 08/26/26 to receive a replacement. Overall the agent was very thorough explaining everything. I would recommend them anytime. I'm a satisfied customer.

I have had service through cricket for several years with Asurion insurance and every time something happened, they always came through for me.

I know a lot of us hate most customer services! They always want to send us to a AI robot, auto attendent or some other non human action. I will say that Asurion's online method is very simple. I've had to do multiple claim in the last 5 year for our company and each one has gone really smooth and we get our replacement phone within 24hrs! Great Job! BY THE WAY I DON'T WRITE THESE OFTEN ONLY WHEN IT'S REALLY GREAT!!

Adian was a great help. If everyone works like he does then this place is rocking.

Asurion is a number one for service. Thank you for the easy way to file a claim for my device.

My experience was perfect. Shaquille, the repairman requested an earlier time and this was great for me, and when he got here he was friendly and professional, and was finished with my phone repair in about 5 minutes.

We always get the protection plan with the baseball gear! Has easily paid for itself multiple times! My son goes through the baseball gloves and they are always covered with the protection plan.

My rep, Lucky, was extremely helpful in processing the claim.

It was seamless. Got my shipping label within minutes and got my refund within 24 hours! Loved it; it was amazing!

I've been with Verizon Home Plus Plan for years now, and I'm happy I did. They cover all my smart home devices. I don't worry when they stop working. Thank you, Verizon, for coming up with this plan.

I filed a claim for my DJI Avata 360 drone. It was a fast and easy process and was handled quickly. I always buy the Asurion insurance for my devices. But this has been my first claim so far. And I will continue to buy asurion insurance.

When my product malfunctioned, I had purchased Asurion protection initially as I do with many products I buy. This was the first time I needed to use it. Asurion had a straightforward approach to resolving my issue. They quickly approved and issued a refund. Thank you.

Up to and including delivery excellent. Customer support not good. Six hours wait on call back. I was told 24 hour support available, not true.

My claim was easy to submit, the technician was prompt with strong expertise, and my phone looks brand new! Highly recommend!

Best service ever! Highly recommend this service to anyone who has children with electronics! A Must Have!

It was so easy to file for a new phone. I mean not every day won't be so great but ty for all you guys do.

Very easy to file a claim. Was pleasantly surprised when it took only a minute to learn I am eligible for a new phone. Thank you.

STOP RIGHT HERE. Highly recommend this service. Professional and courteous. My issue was identified and the repair was done in a timely manner.

It was wonderful. Would recommend this to anyone. Exclamation exclamation.

Asurion is a great insurance. Had a product for about 4 years, and it finally died. I easily filed a claim, and they reimbursed me quickly. I highly recommend.

If only Medicare was this simple and easy to understand.

Ordered a AC compressor from Amazon last year. It worked good up until July and quit. Filed a claim on it with a quick response from Asurion. Thanks guys.

The process was very easy. Explained the process and the criteria. The representative explained to me step by step how to enter the claim. Rep was very attentive and patient. Polite and caring.

It was very simple to fill out the form online and my claim was immediately approved and a replacement device sent out.

Do not get a warranty through Asurion. You will have to jump through to many hoops just to get your product taken care of.

Really Satisfied with my IPHONE 17 replacement and get at home on time. Thank you for your great service, Asurion staff was very good taking care my claim. The representative explain me all the procedures and was easy with his help. Amazing service. Thank you.

Had a very good experience from start to end. Very easy to understand had no issues. Thank you for the opportunity to leave my review to let people know how my experience went with the claim department went. Some people might think it’s difficult to do but it wasn’t at all. It was like I said. Very easy to get through.

Asurion makes the claim process easy and straightforward. When insurance companies and consumer trust are not aligned in society, Asurion really shows that you can believe in your insurance company again. I lost my phone and the replacement process was easy with no “gotcha” limitations and no hassle. The website was clean and they made me feel like I am glad I have them protecting my phones and devices. Thank you Asurion.

I have never had to file a claim with Asurion and this was the first time. Filing the claim was easy and required only the necessary information with which to replace the device. I have purchased Asurion for most of my devices and am well please with the product.

Filing the claim with Asurion was a very easy process. I love how they not only covered my phone issue, But also gave me options for repair that are very convenient. Always have had the greatest experience with Asurion services.

I have an HP that has a notorious problem with the hinges sticking and causing cracking on the screen. After a few months of slow cracking getting worse as I tried to keep the laptop totally still and always open in one spot, I finally gave up on coping with it. Not a fan of forms and fields, it's a little bit much to have to motivate myself to stop, lock in and make a claim. I was quickly connected with an agent (possibly undetectable AI) on chat and she was very, very helpful getting the claim completed. I got the follow up email quickly and followed the directions without a problem. It was simple enough and I will drop the laptop to the shop as soon as I can.

Everything was perfect. The customer service was awesome. Everyone that went in there was treated equally. Thank you for your service. I truly appreciate it. The time he quoted was right on time. They took time out to explain every detail.

Experience with Tech support and communications while booking a technician was excellent. I was happy that they made a change for the Tech site visit. Technician (Ray) was professional, courteous and knowledgeable. Focused on the problem and provided a quick fix. A job well done. Great experience with support, booking and Technician.

I have a Samsung Galaxy Fold 7 and it's out of warranty. Today one of the inside screens went out. All I could think about was the money, time and effort to replace it. Asurion did all this in 4 mouse clicks. My replacement phone is on the way. For anyone with an expensive phone, not having protection is simply not feasible. Having Asurion as part of my monthly bill has paid off.

Had to call to setup a in person repair at a Ubreakifix store. Only option it was giving me was the 400$ deductible only option. That's the first problem. Second problem is I drove over an hour to get there. The store didn't have the part like I was told by Asurion. My options were pay the 400 or wait until the part shows up. Which I would have to call Ubreakitifix to find out when the part arrive. Asurion won't do any leg work to resolve the issue. It's my problem. Side note in this situation is that I've paid over 400 in the insurance payments for it not be usable. Find a different insurance party for your technology.

The entire process was so clear cut and I appreciate that! The experts involved made it clear to me every step of the way, and they even provided me with several choices to choose from and all were brand new, I look forward to receiving my brand new Samsung AI Smart TV!!!!

I ordered the 8 quart airfryer. It was spacious non stick and worked wonderful. Unfortunately it just quit working a year later. The company was awesome. They issued a full return. The item was great for large loads of food. Cooking was even and flavor was great. Food was crispy and digital controls made it easy. Best air fryer I have had. Would buy again.

Better than expected response and timeliness. I am very satisfied with the process and the end result. I did not even know that I had purchased this coverage. When I had my incident the screen would not work. I looked on my iPhone and what I had replacement coverage. I use this device as a pilot and I needed to have it asap. It was replaced within 2 days.

I ALWAYS buy the protection plan when I purchase electronics! Asurion made it quick and painless to file a claim and I got an immediate response. It's a DEFINITE need on anything that you buy now!! I purchased a keyboard case for my Ipad in February. By August, one of the keys had popped off and was no longer anywhere to be found. Once I found my purchase on Amazon and started the claim, I knew within minutes that the cost of the case would be covered and returned to me after I return the faulty case. Eazy breezy, lemon squeezy!

Asurion Tech Care denied a claim for a gas range electronic control unit because I had not done sufficient "preventative maintenance" on it. Yes, a black box that the manufacturer would void any warranty on if it were even touched. Also, they were rude, inconsistent and it was extremely difficult to even contact them.

Josh was very professional and got the job done in a timely manner. I wound not want anyone else. He’s kind and polite. I was glad to hear that he moved to Goldsboro NC. I can refer anyone there with confidence.

Crooks! Pretty straightforward. I brought my Z Fold in to one of their stores and was told it was repairable but I needed to do a claim. After doing the claim I am being told my ONLY option is a replacement phone for $99. So you're telling me you have the parts, could repair it, something my insurance could cover but you won't offer me that option so you can charge me $99 and then fix the phone I send you and re-sell it. Sounds crooked to me.

Great and easy and I will use Asurion the rest of my life. I did it online and my replacement phone will be here the very next day. They been great to me every time I would crack my screen in the past. They are excellent and the co pay is added to your next billing cycle not the one right after you get your phone either. Great company, you get your product or product fixed before you gotta pay. It's awesome. Please make sure you go with asurion, they are the best.

Asurion makes it so easy to make and process a claim online, and whenever I have dealt with them over the phone they always have great customer service. Thanks for making it such an easy process! I would always recommend them.

My claim was turfed to another, third party company. The resolution of the claim to repair my lawn mower was that I had to pay $450, because this policy did not cover damage to the lawn mower deck. Tractor Supply Company sold me this extended warranty, saying that it covered everything relating to the function of the mower. My review would include the statement that purchasing extended warranties from Asurion probably is not worth the price.

My laptop was compromised by URLs being corrupted & unable to reach any legitimate website. A claim was submitted under my Verizon Home Protect coverage to restore all programs or apps back to full operations by dropping it off to a facility close to my home!

I love the product. Just would love for it to work. I was hoping for a faster way to get a replacement, or possibly even repair product, if there was a upgrade or something that could improve my listening experience, if there could be a easy way to replace headphones for my Bose QuietComfort 35 headphones.

In my own personal experience, this was my first time doing something like this. The process was very quick and easy. The turnaround was very timely, if I ever have a situation where any of my devices ever malfunction I would use this service in a heartbeat, and I would highly suggest it to anyone of my friends and family members.

I will usually get an Asurion Warranty when I buy electronics or more-expensive items. The few times I've needed to file a claim, it has gone very smoothly. My only qualm is that they don't have more options than just issuing a refund upon return of the damaged/defective product. In this case, I had a wearable digital action camera (similar to a GoPro, but not). I like the camera and use it a lot. The screen cracked so I filed a claim. I would have liked the option of getting a replacement, rather than a reimbursement on a gift card that is mailed after the product is returned. Or a credit on Amazon rather than waiting for a gift card, so I can use the credit to repurchase the item. I still have all the accessories and the microSD card with my video, so I'd rather get a replacement camera than buy the entire package, again.

Asurion is great, I use my phone for business so it's critical to have it on me 24/7. My claim was easy and shipping time is excellent. It is so nice to get what you paid for with no hassle. Thank you!

Great service, easy to file a claim and get reimbursed and resolved. I was able to file it in less than 3 minutes and get my issue resolved. My camera that I purchased in 2024 with Asurion warranty stopped working, fortunately due to this warranty, I am now getting my full refund.

I never used to use insurance on things I bought before, but after I started using Asurion, I would never be without it again. It is quick and easy to file a claim; absolutely no hassle. I did it online; everything was great.

Asurion was simply awesome in regard to all aspects involved in fixing my phone. Not only were they competent, but they were very pleasant. Made the process less stressful, and they were fun. I could tell that they liked their jobs. That is nice as a customer to experience.

Filing a claim was extremely easy. It's done online. The process has improved from the distant past. I feel assured about products I purchase knowing that the insurance is also purchase as a safeguard is a guarantee of continued performance. I will always use Asurion for all products purchased from Amazon.

This is the third time I used uBreakiFix, the service is impeccable, so far I have no complaints, the communication is bar none. 100/100 must recommend!! Before going anywhere else check them out FIRST!!!

I was thankful we purchased this warranty plan because my husband's tablet stopped working for no reason. Asurion stated that they are refunding our full purchase price after we return the tablet, so now I can purchase him a new tablet. EASY ONLINE transaction!

The replacement plans used to be GREAT! Make a claim and get a gift card. Now? They want you to send your item back, AND I had to pay $4 for UPS to send it back! Before it was no questions asked if I sent pics. Now they want pics AND the item. Stupid!

This company is great. The process is very easy. File your claim. Choose your shop location and your service is complete in little over an hour. Staff is friendly, knowledgeable, and completely transparent.

I cannot believe how incredibly easy it was to get this claim accomplished. It took all of 15 min. My daughter’s phone would not turn on, and she panicked. This was the most helpful and expedient service I could have thought of.

Super easy process. Once I mailed off the gloves I received the gift card. Process is so good. I purchased the plan again on his new gloves. As soon as I noticed a problem with his current gloves, I mailed them in. Also, it’s important and a good idea to upload the receipt as soon as you purchase the plan so you don’t forget.

I think this is the worst experience of my life with a warranty company!! I have spent countless hours on the phone and no results. Your system is a joke! Every time I called you would say you are going to elevate the order. You were supposed to pick up my mower in a couple of days. It had gone on more than a month with my mower still on my front lawn waiting for pickup. I called on June 11. We were still waiting for it to get picked up on July 20th. What a Joke!! Had to rent a mower to cut my grass.

I’ve never been bad with my phones, but I’ve always kept insurance just in case. I’m so glad that I did. Dropped my 5 month old iPhone in oil somehow. Called Asurion on that Friday at around 6:45pm, my claim was finished at 7:01pm and my replacement phone was at my door at 12.50pm the very next day (Saturday). I was fine with paying the deductible and the process of switching everything over was pretty quick. They did their part in activated the line and my transfer of everything on the damaged phone was done in less than an hour. I was ALWAYS keep this insurance as long as it keeps being this way. I’m beyond grateful for a smooth process.

Very easy to work with and I would definitely continue to purchase coverage with Asurion. We have a drone that broke while flying and they replaced it for us. This is a product that I use for my photography. So I was worried about how long it would take to get it back but, it came back in just a few days. It was such an easy over all experience.

It was such a pleasant surprise when a ** rep informed me of the online claim process with Asurion phone #. The phone claim rep explained every step of the process patiently while I navigated all steps to complete the process including download of the affidavit.

I want to sincerely thank Asurion for the outstanding service they provided. They repaired the back glass of my iPhone 15 Pro Max quickly, professionally, and with exceptional quality. The entire process was smooth, the customer service was excellent, and the final result exceeded my expectations. It’s reassuring to have an insurance company that truly stands behind its customers when they need it most. Highly recommended—thank you for the amazing work! ⭐⭐⭐⭐⭐

The claim experience was quick and easy to follow and use. I didn't have any trouble filling out my form or getting a quick response as to next steps. I hope for a quick resolution as well. I was given very detailed instructions as to how to pack up my item and return it for review and replacement of my item. I am very pleased with the process and feel certain I will be up and running in no time.

You have an outstanding technician, Javier. He was very polite and knowledgeable. He stated what he was going to replace on the phone and asked if I wanted to replace the protective screen that I had installed at the shop. Javier said it would take about 15 minutes to complete the repair. He was spot on.

I was afraid to call and be without a phone but it's not like that. Since I have the protection plan just had to fill out a simple claim form. Called ** first because I didn't know what to do and they gave me the Asurion Insurance Company info.

Very good service by Asurion....my 6 year old phone (LG Velvet 5G) was losing its charge and I went to a Verizon store to get a new battery...the tech/sales person connected me with a lady with Asurion. She immediately tried to get like phone for me but was not successful, but found an equivalent one (Samsung Galaxy A36 5G). Sent it to me the next day! Remarkable! She tried hard to sell me the monthly service, but I have plenty of technical help....received the new phone on a Wednesday and returned the old phone on a Saturday. Thank you Asurion!

Needed to send in a broken Oculus, and warranty claim was very quick and easy. I trust that they will honor the warranty and my Oculus will be repaired promptly and well. I have had to send it in before, and they fixed it, and sent it back quickly. Very pleased with this company.

I ordered a portable AC from Amazon that arrived worthless and non-functional. Asurion must have been aware of shenanigans on the manufacturers part because they refunded my immediately, I didn't even have to submit pictures as usual for a failed electronic device! I don't know why they don't have a higher star level, they've always done right by me!

Fair, Fast and Focused Reliability by Asurion! Same Day Replacement? Brilliant! I love that I don't have to miss any important business or personal calls because my phone is replaced the next day or the same day and someone helpful always comes to deliver the device and make sure I'm able to transfer and download my existing data to my new phone. They actually care if I can log into my iCloud and that I am able to access my accounts so that I may resume where I left off with my life!

Asurion protection programs are worth the peace of mind. That is exactly the same way it felt like when I had to work with Asurion on a claim for my son’s Xbox controller that was having issues. It was fast, easy, breezy, and all done with ease before I knew it.

I had No Problems filling out the claim form for a new device, and it only took me 10 minutes. Awesome 👍. The information that were required were right before me which were my name, address, phone number and zip code therefore, I was prepared to fill out my claim, and I was instantly approved for a new razor 2024 and the same color. Thank you, Asurion. I would like the great phone instead of the orange one, please and thank you. P.S. My new razor 2024 will be here on this Saturday; therefore, I will receive my phone in one to two business days. Thank you.

My experience was good, fast and easy. 😊 They were very accommodating. Nothing needs to be approved to me. Whoever was over my claim was very helpful and useful. I don’t think I would change anything with my experience. I loved it and they did very well with situating me and making sure I was taken care of. I got my phone fixed with no cost with my insurance so I’m very thankful.

Every time I have needed assistance from Asurion, no matter what it was for in the past 25 years, they have ALWAYS given great customer service support and satisfaction. They come highly recommended. I will definitely keep Asurion for all of my service needs and they come highly recommended.

Try to file a claim. Got denied 4 times. At my 5 claim de denied again with the dumb excuse of terms and conditions. I have a galaxy s25 ultra 512 gb. I guess they didn't want to pay back my phone.

Asurion has always had our backs when problems arise from a covered purchase. They help as soon as you contact them, giving details on the next steps to remedy the problem. Have always used Asurion coverage and will continue to use as it is a "no brainer" for us. Keep up the good work.

I am 80 years old and live by myself. My sound on my television went out and an agent was sent out the next day. She diagnosed the problem right away and Asurion placed the order for a new television to be sent out right away. The agent who came to my house was extremely knowledgeable and kind. She walked me through all the steps of placing my claim and helping me with all the information I needed. All the agents I talked with went out of their way to get me a new television sent out right away. I would never go without my Asurion Insurance. It could not have been easier. Asurion THE BEST!!!

I really didn't know a lot about my service. Became a member for several years. My representative took the time to explain my benefits and how to file a claim. Very nice. At first it was very hard for me to file my claim but communication via email and calling 700 number I was able to complete my claim.

Booking my appointment was fast and easy. No hassle at all. I booked my appointment yesterday for today and gave me the option for the technician to come to me which made it so much easier. I would definitely recommend anybody to get get a protective plan with Asurion. They are the best in the business.

JB walked me through the Asurion app install, sign in and the claim. Because of my top screen diagonal Crack and the part unavailability I received a reimbursement. Did want to keep the phone but the reimbursement amount was generous and required me to send back the phone. Your response only took minutes and my next move is to replace the phone.

Asurion made it very easy to file a claim to replace my broken phone. It was effortlessly and a technician will be out same day to deliver & transfer the information to my new phone. Hopefully the technician will arrive during the 2 hour time frame provided today.

I made one phone call to insurance they had it set up within 10 minutes. The rep showed up on time. Called before he came to verify the appointment. Work was completed in less than 25 minutes it was fantastic. I highly recommend!

Do not ever use them. They will place you on mute for 7 hours and never get back to you or help you. They will hang up on you. I have spent well over 36 hours in total on the phone with Asurion, Apple, At&t.. They suck. They never fixed the issue. I pay for insurance and they sent me to uBreakiFix 8 times. They messed up the imei and never fixed it. They reversed the repairs and said they sent out a replacement and never sent it.