Asurion Reviews

I really appreciate your quick attentiveness to this matter and a proper professional handling of it. I've bought the Asurion warranty on every item it was available on any purchase I have made. I have never had a problem with them fully covering, replacing or making me whole on any product. There's no better warranty company to deal with, that has fast, proficient, easy to use options, and claims process. Their reps are always courteous, patient, friendly, knowledgeable, professional always seeing the process through. Thanks Very Much.

I was so impressed with the quick response in getting my printer checked out, and because it really had issues, to be able to process our current printer warranty and be able to purchase a new printer within TWO days. It was as though we were not without a printer. Thanks so much for your service!!!

It was easy to get this reimbursement for my product with this insurance. We have had this product for a few years and they are reimbursed the money for me to replace it. This product is great for us because of sight problems and we can talk to it.

Buying an appliance from Costco is the best. We purchased our dishwasher in September 2021 and when it stopped getting dishes clean in December 2025 it was still under the extended warranty so the repair -- replacement of the motor -- didn't cost us anything except a few days without a dishwasher.

Purchased a bat warranty for my son and boy am I glad I did!! Asurion is great and the reimbursement process for a Dicks Sporting Goods gift card is really easy to complete. I would recommend this to any parent or person purchasing an expensive piece of equipment for ANY sport.

It was fairly simple to use, there was not a lot of questions. Overall I think it could've been easier if the questions were more simple. It would've been a little easier but it was good. I wish that a lot of these questions were simpler but it's OK.

It was helpful and easy to enroll my 5 devices and file claim when needed. Response time was so quick (less than 24 hours) and solution was straightforward. This service is fantastic. It was recommended to me by my local fix it shop and I really appreciate it.

Contacted Asurion about a vacuum that was less than a year old. Since it was still under Mfg warranty, Asurion suggested I contact the Mfg. When I let Asurion I contacted the Mfg but received no answer, they immediately offered a full refund if the purchase price.

Asurion is the company that administrates extended warranties for LG on major appliances. This company is using foreign workers to scam U.S. citizens. Beware. We learned the hard way and see no viable way to get back the money we spent on extended warranties that are non-existent.

Still waiting on my claim filed back on Dec. 29th or so and still have not gotten my repair or refund from the cricut machine we return for repair. Service ID# **. My daughter is losing money as she has to drive to her friend to get the ribbon custom...You guys can do better and faster service with the claims. After all we are paying for the protection coverage...

It was simple, easy, and reasonable. I had no problems at all! I even told them the truth on my phone getting broken, 100% my fault. They say that they have heard it all. Well, if my phone wouldn't have changed my curse words. I wouldn't have thrown it against the wall. Honesty is the best policy, but Asurion has the second best policy. HASSLE FREE! But it cost to lose your temper! Breathe in. Breathe out! Take it from me, I surely know. Thanks for understanding, I trusted, they honored.

Very Helpful and did a very excellent job of helping customers with their problems just like me. Of course there’s a process in the procedure to get help but they are always there to give you a helping hand especially me that is not a tech savy coz I’m 73 years old but you are so patient to me to guide me so I can get to it. Everything is done all online. Thank you Verizon and Asurion

The most important thing is that Asurion agreed to replace a failed 65" TV with a new one that is just as good or better. The challenge was getting photos of the rear side that were good enough, where the TV is attached to a stand in a corner, and it wasn't easy to get behind it, and it took 2 tries.

Asurion is absolutely awful. My washing machine from Best Buy isn’t working and it’s under the Asurion warranty. Asurion set up a service appointment for Thursday. Service window was 8am-1pm. Service company called at 1pm asking if they could come between 3pm-6pm. I said yes. They were a no show. Called Asurion. They set up a second appointment with a different company for Friday. Company was a no show. Called Asurion and asked for a supervisor. They refused. They said one would call me back. They never did. They made an appointment for Tuesday with a 3rd company. That company never showed up, even after I called them 2x to confirm. That company said that appointments made with Asurion are not guaranteed. The day of the appointment they determine if they have availability based on their higher paying customers that book through them directly. Those customers have priority.

My repair tech was extremely nice, very professional, answered all my questions that I had, and even told me before he started that he didn’t notice another issue so we could get it fixed. I had no idea I could get it fixed from my home, but they made it very easy for me on my busy schedule.

Michael was an awesome tech. Very personal, friendly guy that made you feel comfortable around. He was extremely confident and a couple of times excused himself to help other techs working on other locations. Even doing this, he finished and cleaned up very quickly.

ASURION is THE best insurance I could can get for my Amazon orders. They respond quickly to claims and finalize within a couple days. They have very friendly staff who’ve helped me every step of the way in each claim, no confusion, no hidden fees, no bs, just straight insurance that has your back.

Making the appointment to fix my broken screen on my cellphone was easy peasy. Could not have been easier. Now we will see if they actually come to my house at the time I scheduled and see if they fix it but based on the way they set up the claim, the appointment should go very well, also. Time will tell but so far, so good!

SHITTIEST COMPANY. They are banking on all of us AT&T customers. Their website doesn’t work. I was forced to fax in information. Then my claim was denied twice because I didn’t write specifically what they wanted me write on the paper that I had to FAX IN!!!! SCAM!!!! Cancelling service tomorrow!!!

I feel that if you have to pay for insurance all year round for a phone and when you have to use the insurance you have to pay for a replacement phone, they do not even give you the option to send your phone back and fix your phone I just can't understand that one so instead of trying. To repair it, they just rather replace it and charge me for the replacement. Now I understand a deductible, but I'm paying all year round for a phone that I'm paying insurance on. But the website was easy to use.

I have been with Asurion for several years, their customer service has always been great. The service has always been quick. I have never had any problems when I filed a claim. I tell everybody I talk to about how great their insurance plan is, and how they cover all electronics regardless of how old it is, the low monthly payment. You file, they review claim, you take picture of the electronic, the model and serial number, they contact you, you pay a small few, they send you a list of new electronics and then pick a delivery date. It's that easy. Trust me, you won't find a better insurance plan. Thank you Asurion.

I initially called Asurion regarding a claim, but unfortunately, the first associate was unable to help resolve the issue. When I called back a second time about the same phone, I had a completely different experience. The second associate was absolutely great—she went above and beyond to help me and made sure everything was handled properly. She was patient, knowledgeable, and truly put in the effort to get things resolved. Her hard work and dedication definitely deserve recognition. Because of her, my experience with Asurion turned around, and I really appreciate the level of service she provided.

This was the easiest return and transaction that I have ever had. I went online, reported an issue with my product and I received an email with a label to sent my product back and I received an email with the refund and I went on Amazon and reordered the product and now I am expecting it back with in a few days. Easiest transactions I have ever done. 4 thumbs up!!!

I was pleasantly surprised with how great the service was. I brought in two cracked phones and they were fixed within an hour and the insurance process was hassle free. I have fixed a lot of phones throughout the years and none have been this easy.

Easy to file a claim. Scheduled to have the screen fixed at home while I was working. Tech showed up on time and fixed in 10 min. I can't ask for more. I do everything on my phone. Pay Bills, 2-way authentication for work and it's impossible to live without. Great Job!

Always quick and easy to file a claim and customer service is 1st class. I recommend to anyone who has a mobile device to get covered and never stress out about a broken phone! I have had to make several claims and never once had a problem. They can even deliver the new device and help set it up so there is no losing personal info or pictures. The tech guy they sent to my home was professional and super nice.

I have bought this ins a few times in the past when buying sports equipment for my kids. This is the first time I have used it. Very easy to claim and very fast on reimbursement for the goods. Excellent service.

I have been using Asurion for electronics bought on Amazon for years, and they have always been very helpful, and make filing claims and keeping track of my covered items very easy and convenient. I would say it also probably has something to do with the nature of the warranty. I've noticed that a car warranties almost always suck, and electronics warranties are almost always worth it. But personally, I love Asurion so I'll keep using them to insure my electronics.

Very easy to file a claim with Asurion and I will be receiving a replacement phone within the next business day without worry, since I am required to use my phone for work also, daily and on weekends. Only a couple of steps and claim was completed.

Good. Quick. Easy. Just wish there was a actual person to express how the claim began. Seeing as how my device is lost I hope I do not get charged additional fees. Speaking to a person is always a little bit better and easier on the mind.

I have used Asurion a few times within the past 5 to 6 years and they never disappoint! Their services coincides with their promises. They never gave me a problem. I recommend them to all of my friends and family members.

Cody came to my house to fix my phone screen. I have twin 4 year olds who love to “help” and somehow, must have “helped” too much and dropped my phone. A green line kept appearing and disappearing for a week or so. Cody showed up on time, interacted with my dog and my kids in a professional manner, and even shared that he was expecting a child of his own in the upcoming weeks. He was very relatable, kind, and explained everything in a way that I understood. He was extremely accommodating to my needs (being called every 5 seconds for my kids to show me a rock or ask me why the sky is blue). He was very patient and even provided a new screen protector for my phone and put it on for me since that is one of my biggest struggles.

The coverage covers. That's the most important thing. It works and it covers but there's room for improvement. I was sent to the manufacturer first. So when you purchase make sure you register your product just in case. Instructions on what exactly I'm to send back could be clearer. I don't know if the entire purchase goes, the base unit, the lens, or what exactly goes.

Filed a claim through my phone and within minutes, it was resolved and approved! Never thought it would be this easy but I am so happy that I got this insurance! Never thought that I would actually use it but for the low amount that I paid in the beginning, it was really worth it! You never know when a product might go bad so I really recommend getting this insurance!

So far this protection plan is the best subscription I have ever signed up for. Honestly I don't understand how Asurion is not going to take a bath on this product. Coverage extends on almost every product I buy forever as long as I stay on the plan. Everything breaks down eventually. They will definitely be losing money on me LOL.

Unfortunately, I cracked my tablet screen and was worried about filing a claim and getting it replaced, but the process was easy guiding you step-by-step, and explaining along all the details. We were able to come up with a solution and I’m receiving a device by the next shipping date.

I did not have high expectations to go to a store and fix my cracked screen replaced and I worried about the time out of my day for it. From the moment I walked in, I felt welcomed and did get a personal level of service. Even though they were getting busy, the person did an amazing job making everyone feel they were important, too, while helping me. I was so comfortable that I left my phone with them so I could go to another appointment. Amazing store with amazing employees who exceeded in the service. Can't thank them enough and will be using them in the future for other business. They made my day.

Asurion was fairly easy to use, would recommend the tech support to others 👍. I didn't know I had an issue until they ran a health check on my phone and found the battery issue and recommend it file a claim, wow thank you!😳 😀 👍 That was 👏 🤩 🙀

I dropped my phone and shattered my screen yesterday afternoon while at work. I started and completed my claim within maybe 15 minutes or less while at my son‘s basketball practice. The website was completely hassle-free and it’s nice not having to wait on hold for someone to assist you. Highly recommend.

I was extremely pleased on how fast I was able to get a claim processed using Asurion. My new phone will be delivered tomorrow at no cost to me! I would absolutely recommend using this insurance to anyone who has a cell phone. I only pay a couple dollars a month thru **.

Excellent service! On time friendly. Knowledgeable, quick & very easy to work with. Would highly recommend to friends & family. Nothing but good things to say about this service. Thank you! Much appreciated all the good aspects of this experience.

Like this company always on top of everything and when you talk to a live person, they are always very nice! Thank you for all your help in consideration of others! Keep up the great work, and thank you for being so courteous to other people‘s problems.

Awesome!! The experience was so easy and they replaced my equipment with tremendous fabulous ease!! Worth every penny! The Asurion customer care is so personable and easy. They know how to handle customers who are frustrated and annoyed. Highly recommend to everyone!

Filing a Claim with Asurion was super easy and very fast. Within seconds, I had an answer, and the money was there. I would definitely ensure any functioning product that you buy from Amazon through Asurion. The cost of the coverage was minimal for the insurance that it gave you that. If something broke, it would be fixed or replaced.

It was a very easy experience filing a claim and getting a new iPhone within 24 hrs! Once it arrived, I called their support and the agent was great, walked me through everything from soup to nuts! It did take a few hours but well worth it, this included him finding me a $172/month savings on our phone plans by merging them all together into one!

Everyone was extremely friendly, helpful, and kind, and everything was easy to find! I have not set up my phone yet, so cannot comment on the experience with setting up my new device, though the request and delivery so far have worked out well! Thank you!

Anytime I have something that fails on me or breaks Asurion is there to save the day! I buy it every month and you should too! Anything you purchase is covered and you don’t have to worry if the item fails on you! I understand why anyone wouldn’t have this! 10/10.

Super easy. Super fast. No hassle. Will recommend. The only thing was that I have to upgrade pay more cause my phone did not have it no more and did not have much choice to upgrade. I did not have too many phones to choose from. If you upgrading should have more phones to choose from.

We unfortunately have needed to use this service many times over the years. It has saved us so much money in times of hardship!!!! So thankful for this service. Not sure what we would do without having this extra protection on our devices. My husband works in an ammonia plant. Does A LOT of climbing up ladders and works with machinery. I feel better about him having his phone at work knowing we have this coverage.

Every experience I have with Asurion has been simply delightful. The phones are answered quickly and with a smile. Everyone I spoke to always seem to be knowledgeable and experience workers. Which is a great help when filing a claim. They explain everything perfectly. At the end of the claim am completely informed and at peace. I would highly recommend this company to anyone.

Great customer service, care and support. Would highly recommend. Workers were highly responsive, friendly and helpful. They explained everything well and took the time and effort to check in and make sure we were happy with their service and that everything went well.

Extremely easy and quick refund!! The monthly cost is well worth it as we use Amazon often. I now use Amazon as my first look at purchasing items that I want to make sure has additional warranty coverage. Stress free for when the manufacturer is difficult to deal with!!

With three kiddos, I was in a rush and accidentally put my phone in the washer with the laundry. This could’ve been a headache to resolve, but I received a replacement phone right to my door the next day. I truly appreciate the convenience and the fast turnaround. Truly a blessing.

Thank for making this process so easy. This was a good experience. I wish Santa Claus was real because he would of given me a new phone for Christmas this year and I would not have to type so much stuff.

We ordered this set for all the traveling we planned on doing after getting married. Been great set till we got a suitcase fender bender coming home from TX. We had a wheel get broken on our flight back home. Forgot we had the insurance till we looked how much it would be to replace the big bag. Started my claim and it was taken care of within minutes. Would have been not so much fun trying to haul our luggage around on 3 wheels. Thanks ASURION.

I'm satisfied with the questionnaire and I feel it's too easy for anyone. The only thing I didn't like is that they don't explain how to send the damaged phone after I've already provided all my information, and I think it's going to be very difficult for me to figure out how to send it. I wouldn't want to be charged for the damaged phone because it took me a long time to find out how to send it back.

The online phone replacement claim experience was simple and met all my needs and expectations. I was able to provide accurate information which allowed the process to be nearly effortless. I was excited at the cost of the replacement and the time in which it will take for the new device to arrive.

The first year of 2023 the warranty went into effect, we had Eggies do some repairs. There was no warranty mentioned. The next year, we got a letter telling us they could do an oil change and go over the mower. Again this year, we got a letter stating they could do an oil change and go over the mow. This warranty has been wonderful. But I don't know what happened the first year. I wish there was a way to extend it. It has been worth the money. You can extend car warranties. Why not these?

I had an issue with a product I had purchased from a big box chain a year and a half ago. Luckily I had purchased a two-year Asurion warranty at the time I purchased the device. I called in when the device died within the Asurion warranty period and a representative evaluated the situation and helped fulfill my claim to my satisfaction. I have already told my story to the people I work with, and recommended that they buy the Asurion warranty.

Wow just wow! My appliance stopped working but I have an extended warranty on it and they were absolutely amazing! It was so easy and they quickly replaced it immediately! I will always get the extended warranty on everything from them now! Thanks so much!

Easy online request. I was able to pull up easily my insurance receipt and info so I could relay all that info in my request to replace a defunct remotes of dog collar. They sent me info to contact the company who manufactured to product. I was unable to contact that company via telephone or online request. Asurion is replacing through the insurance I purchased when I bought these collars. Pain free. Still waiting to see how long it takes to have them mail me my replacement but so far so good.

Great service. I was thrilled with how easy it was. It shouldn't cost more than 10 dollars. It was super easy to follow the prompts. I have been a Cox Communications user for several years. I've paid thousands to this company. I have 4 lines. I should not be paying for replacement services at all. It should be gratis. But, maybe they will start offering that now.

Thank for your time in helping me. It was very much appreciated and in a timely manner. Very friendly service. We have been with AT&T since we have had cellular service. We appreciate good service. Happy new year and god bless you all! Thank you

Asurion is great to have. It is very easy to submit claims. I have been using it for many years, and I have never had any issues. It is well worth the money. This is the first time that I have been referred to an outside company, so hopefully they are as good and efficient as the AT&T repair team was.

I’m so excited and blessed to be a Asurion customer. Such great customer service and punctuality! Happy that I got the insurance. There’s so much that is covered under these plans that is unfathomable! I recommend this two family and friends that have little ones. It’s such a great relief to have! Amazing! Amazing!

Easy to replace a tablet. Questions regarding the problem were easy to answer. The website was easy to use, and I had access to Asurion directly from my providers mobile app. I've always had a good experience with my dealings with Asurion. The replacement device is always sent right away.

Very easy to file a claim and get a replacement device! Took less than 10 minutes. Just paid the deductible and hit submit! It was a no hassle process. Next day shipping and 12 month warranty on the new device! Highly recommend using this company to secure all of your devices and give yourself that peace of mind!

Spilled a soda all over my iPhone 15 Pro Max 1TB phone in Titanium. Got online to file the claim. COULD NOT HAVE BEEN EASIER!! Their system pulled up my phone from my carrier, I put in my information and what happened to the phone. I have had the coverage on this phone for over 2 years now. Even adding up the monthly fees and replacement deductibles, I am in WAY better shape than if I was having to buy a replacement phone. My replacement/claim deductible is $99, but I am receiving an iPhone 16 Pro Max 1TB in Titanium. NO compromises.

I think I answered maybe 9 questions in total, paid the deductible and chose a replacement product. The process couldn't have been easier. I've used Asurion for my cell phones for years, and thankfully, a Verizon rep recommended I add Home Protection, as a few months later, my flat screen TV stopped working.

First time submitting a claim for my electronics. The procedure was easy and the people I dealt with were very knowledgeable. The time was only 2 working days to get the prognosis, and get my computer replaced. I would recommend Asurion insurance for all your electronics peace of mind!

Service was fantastic. Took all of 2 minutes to file my claim. Simple questions with easy answers. No run around, no hassle. I would definitely use this service again if me or my family needed it. Very pleased with the service provided. Thank you Att!

WOW! Talk about easy! I avoid going to a mobile phone store like the DMV (so painful and almost always HOURS of time lost). With my Verizon Protect plan, scheduling repair with Asurion is fast, free, AND they even come to my home tomorrow! Brilliant!

This was such a quick & easy process. It guides you along and gives you options making it easy to understand. They are even sending somebody out to repair the phone, in about a week. I got to choose the date & 3 hour window. Such a great process! Thank you Asurion!

My husband is a contractor and breaks his phone often, but then I had mine stolen. We've always gone through Asurion and have never had any problem. They are professional, friendly, and the process couldn't be simpler. They take the stress out of replacing our repairing your phone. Thanks Asurion!

Very respectable and promising news! I appreciate the honesty on what will happen! What produce to follow! What to do afterwards! Thanks for the messages on the updates! I really enjoy this extra coverage on my devices. It really help and the workers help too.

The customer service person by the name of TELICIA was very professional and respectful. She did a very outstanding job and helping me resolve my issues. I will be gladly in speaking with her for any other further issues I may have. She’s a girlfriend lady who is willing to take time to show us elderly individuals with our patience and being very respectful to us who is elderly, thank God for people like herself.

I am very satisfied with this company. They really make it easy for you to put your claim through.. And the scheduling was so easy now I’m just waiting for them to come out to fix my phone. I’m very happy with them. I’m not very good with my phone or technology, but they have made it so easy. They really had just a couple easy clicks and they needed it all for you. You don’t talk to anybody which is great and it’s done and just a matter a couple minutes, thank you guys. The last time I hadn’t file a claim they never even finished it like I didn’t even know what was going on at least now I know what’s happening and have a date and when they’re gonna be here, I have everything done right in front of me so that helps so much.

I purchased this insurance for a PS5 controller that I purchased for my son. He had the controller for a little over a year and then it started to have stick drift. The joy stick starts to stick and move without you touching it. I guess this is something that occurs with frequent playing. So, I was able to file a claim and able to get a gift card for a replacement controller. I just had to return the controller and then the gift card will be issued. The claim form was very easy to fill out. I just explained what was wrong with it and then I received instructions on how to return the controller. I will definitely purchase this insurance again when I buy my next controller. Well, worth the $5.99 I paid for it.

The lady I spoke to was very nice and patient with me as I tried to find all the information she needed to proves the claim. They were very quick and helpful. They were able to repair my daughter’s laptop and they kept me informed and updated every step of the way. Awesome service!

I am filing this review to document an extremely troubling experience with Asurion under a Verizon Home Device Protect policy. My Apple laptop was submitted to Asurion’s authorized repair provider for a keyboard issue. They kept the device for over two weeks. When it was finally returned, it was in worse and unusable condition than before. In addition to the original issue, the laptop:

I bought a pressure washing machine off Amazon. Took out insurance on the item, when it broke I was refunded the purchase price almost immediately. Great service. I was then able to re order a replacement, within minutes of filing my claim. I will definitely go this route in the future.

Very fast and easy website to navigate. Didn't take long to make a claim, and my new phone should be here within 24 hours. I hope I don't have to replace my phone again anytime soon, but at least I know that it will be replaced quickly if I do. Excellent claims website.

Good service and great customer support when you call them, they are always on point with the service they provide and friendly people to assist you with any questions or issues you might have regarding this matter or concerns, I will reach out directly if we need to.

Always fast and easy to file claims! Can’t recommend Asurion enough! We’ve used them numerous times to file claims through AT&T and it’s always seamless and they’re always fast about fixing or replacing our devices. We’ve had 2 Apple Watches and 3 phones repaired by them now.

After many days of trying to locate a repairman for my area and one couldn’t be found, a full refund of purchase price of my 3 year old refrigerator was granted. I have received my check. I’m very happy for this outcome. The contact people were very helpful and supportive.

Had a problem with my 91-year-old mom GUGTTR Under Desk Elliptical Machine, Electric Elliptical Leg Exerciser for Seniors, which she loves. Paddle with it 5 times a day. It stopped working today. She got it about a year and a half ago. Bought the warranty from ASURION and filed a claim, letting them know what was going on and IMMEDIATELY they sent my money pack. I ALWAYS get a warranty with them, but never had to use it until today. They quickly processed my claim and less than 5 minutes. I have already ordered my mom a new one. She can hardly wait to get started back paddling. If you have never gotten a warranty, please try this company. You can’t go wrong. Thanks, ASURION.

I’ve had two TVs go out in my house within the last month, and the Asurion insurance through my AT&T phone plan is 100% worth the $25 a month, instead of having to go out and spend $1,000 on new TVs, I was able to get replacements sent after only paying the service fee.

I was considering upgrading my phone. I had it for a while and had cracked my screen; that was a rarity, but it happened. I had forgotten about my Asurion insurance plan. When I checked to see what the deductible would be to replace the screen, I saw that it was free! So, rather than lock myself into paying for another phone, I used my plan. They came out and fixed the phone in under 30 min. I am glad I had the coverage!

This was about the easiest phone insurance replacement that I've ever experienced. I don't think there is anything they could've done to make it any better besides reading my mind. I give them 110 thank you. And I definitely do recommend all of the people that I know to take this path if they would ever need to for sure.

Easy and quick to submit claim. Just a few questions and clicks and done! I was more than happy with whole process. Would definitely recommend using Asurion for any claims you may have. It's absolutely a quick and easy process. You won't regret it at all!

From the second I walked in Peter was so helpful and courteous in regard to my issue with my phone and was resolved in less than one hour. My phone is working like new. Excellent service. 💯 Percent satisfied. I would recommend UBreakiFix to anyone.

The representative was very helpful, he took his time and walk me through the steps, patient, helpful, nice and love his job. I got my replacement TV. Thanks. I would recommend anybody to my representative. I’m glad to have the extra insurance. It’s a good idea and I’m very satisfied.

I have this insurance company for many years and always have been there when I need them. Most of the time my replacement is at my door next day. Only thing is that my cellphone is not in stock but they have other to choose from. I will recommend them.

The service I received was wonderful. The customer Service Representative was courteous and took time to go through my plan and discuss what plan would work best for all the devices that is connected to my plan. If I would have to choose a company to stay with or change it would definitely be ATT.

We rarely opt for insurance, but this one came highly recommended. We decided to do it, and it’s been worth it. Phone broke on Christmas Eve. It’s never a great time to have your phone break, but they made it quick and easy. Replaced with something of equal value, it's better. Thank you. Will keep this Insurance plan.r

The whole process was very simple and fast. I didn’t expect it to as simple as it was. Neither did I expect to get a replacement in two working days. I would definitely recommend having a protection plan to my family and friends. I look forward to receiving my new phone. Thank you for your efficient service.

I have never really been a huge fan of what cell phone companies have historically offered for phone insurance. HOWEVER…Asurion has really figured out exactly how to make the whole process from start to finish as easy and low stress as possible. I continue to be impressed with the care this company takes. Shoot they have mobile repair people come to you if you crack your phone's screen. Awesome!!!

It was handled with precision and perfection... Couldn't been handled any better. I was very pleased of how quick and affirmative actions that took place. Businesses need to overshadow your online services in how to correctly and professionally handle customers/clients respectively, while being informative with any business, service, and product matters... Perfect precision.

Quick and easy, claim submitted, texts on every step. Quick shipping and received fast! (In the past, this one I did on christmas eve so may be even longer, as expected.) I’ve never had a problem, appreciate the speedy responses and love the updates in real time, thank you!!

This was the first time I've ever had to file a claim and it was much easier than I thought it would be. It was straightforward, quick and simple to fill out the form to have my phone repaired. The only thing that I didn't like is that my only repair options were to get a replacement phone for a fee or mail in my phone and be without it for 5 business days and it's Christmas Eve so I'm sure that's going to be many more than that. I would have gladly paid the $99 deductible for a replacement but I just got this phone a few months ago and paid extra for the screen protector that the store manager actually installed BEFORE I left the store.

Overall good experience. Listened and was patient. Impressed on what they did for me and it took care of me but it just took a little bit more time than normal and I would recommend using them because they are a good company. 10 out of 10. Highly recommend for sure.

Making a claim was incredibly easy and completely stress-free. I was amazed that my daughter’s watch was replaced in as little as one day. The entire process was smooth, fast, and well-organized. Truly the best insurance experience I’ve ever had. Thank you so much, Asurion, for the excellent service!

I recommend having the Asurion protection. I have used it several times for various family member phones. It is easy access to the website from AT&T. The questions are not confusing. The issue has been addressed very promptly and in all cases, satisfactory.

I dropped my phone. I cracked my glass. I went online, filed a claim and will have my new phone in two days. It could not have been any easier. It took me all of 10 minutes to submit. This claim I was prompted through every step of the way. This is why I continue to keep insurance on my phone.

I am a long time customer of Asurion and I appreciate the help and service I need whenever I have an issue with anyone of my phones. I will always keep asurion insurance on my mobile phones. Asurion insurance is well worth it. I'd recommend Asurion to all my family and friends.

A excellent use of my money to guarantee my product's functions. Easy to resolve by chatting with the representative of their chat. I recommend everyone who uses Amazon regularly buy the coverage they offer, you can't go wrong and when you buy a new product that the insurance covers it automatically shows that you are covered with the whole house policy.

4.8yr old washer's computer failed just before the extended warranty expired (less than two month from it doing so) and so called up Asurion. It was a very simple and easy process, had a technician come out to try to fix it but the part itself is more than half the cost of the washer (lol go figure). Ultimately a refund was issued for purchase price and I'm really glad I got that extended warranty. About the 3rd time I've had to give them a call for various things, and it's been easy to work with them every time.

My name is Joseph **. I was looking to get my tablet repaired and Samsung recommended Asurion and when I got there I was receive well, very professionally. I recommended everyone that needs to repair your device to visit for their service and you will be satisfied when you leave.

The first 2 days of setting up my appt for a mobile fix the mobile unit never called or showed up 2 days in a row with the 2 hour window I was given, on the second day of waiting and no show or call. I called and got you guys to set me up an appt in Gainesville with UBreakiFix and they were amazing, called me straight away and promptly fixed my phone! So if I had to go off ubreakifix it was amazing but that mobile unit sucked for sure! My time is valuable and I got screwed around for 2 days!

Professional and easy claim service to repair my Samsung phone's cracked screen. They did a great job and I wouldn't hesitate to use them again. The claim process for Asurion is pretty easy, even for an older adult. You do need to leave your phone for the repair, takes a couple of hours. Just be aware and prepared for that,

After a technician CORRECTLY IDENTIFIED & diagnosed the problem, it was being deemed irreparable by the management. This resulted in delayed repair, and consequently a still unusable range, still under service contract. Subsequently a second opinion was requested and an APEX Appliance service technician (a different contractor,) also, correctly diagnosed and remedied the problem with our LG electric range within a week. TY.

Good experience, excellent job, marvelous project, great program, nice job, wow amazing team, great communication skills, extremely talented team, happy with results, recommend to friends, coworkers, family.

Maria was truly an outstanding representative. On December 17 in the evening, she assisted us with transferring information from an iPhone 13, and from the very beginning she took the time to answer all of my questions before we even proceeded. She clearly explained the different options available, communicated each step professionally, and made sure I felt informed and confident throughout the entire process. During the call, our connection was unexpectedly dropped—and to my surprise and great appreciation, Maria immediately called me back so we could finish the process without any interruption. That level of follow-through was incredibly impressive.

I always get Asurion for expensive items and this time it really paid off, I dropped my phone and cracked the screen badly less than 2 weeks before the coverage was due to expire. Asurion handled the claim in minutes and set me up for a screen repair. If I had not bought the insurance the repair would be over $200.00, but with the insurance it will only cost me $29.00.

I would have rather had the display replaced. Instead they replaced the whole phone. Would rather have not have to gone through that process. Asurion was very easy to use and work with. I have used them in the past and they've always been very fair..

I was surprised how fast I got a refund, I was disappointed in, my printer as one day it was working fine and the next day it stopped working. Yes it had enough ink. It looks like the wire that it prints with got tangled. I called and they sent me a shipping label but I had to buy a new printer to print it off. However I got the refund by e mail so good thing I had that new printer. I never used a printed off refund so I have to see how that goes.

My phone was damaged. Asurion system walked me through the process of ordering a replacement phone, the process was step by step. Very informative information. Would highly recommend to my family, friends, and everyone. They provide excellent and Top Notch Service.

My son's bat cracked and I submitted a claim which was very easy to navigate. I was sent a label and sent the bat in. Very quickly I received a gift card to Dick's Sporting Goods where I purchased the bat from to purchase another one. It was very much worth the money to insure it. Customer service was very helpful in getting my claim processed in a timely manner.

Will recommend to family and friends. The protection plan is worth spending the extra funds each month. Thank you. Thank you. Thank you. Continue to move forward with excellence. Site easy to use. Well managed. Thanks again. Please consider.

Ziggy and Lou made the experience painless. Such an easy process. Would not hesitate to use them again. One phone call and I knew it was going to be an uneventful experience. This is our second time using them. Don't wait another day. Go today. Why suffer with a broken phone.

The new phone came in a box with a return bag to send back the old phone. Everything was super easy and fast. Took maybe 5 minutes to complete the activation. Put the old phone in the bag and put it in the mailbox. I couldn't be happier with the replacement. Is not perfect. Screen has very small flaws but works perfectly.

I have never had an issue, and Asurion has always come through so quickly and cleanly resolving my issues. I'm not one to boast about a service I have, but I frequently have explained how well this company operates, and how it's so worth it to have. I've definitely gotten several of my coworkers to get protection after explaining my experiences with having to file a claim.

It’s very easy to use. You start off with the app, starting the claim, then they will email you a link. Click on the link that’s when you will be able to print out the form you need to fill out then, you take a picture of it and finish uploading it online. I recommend all your pictures be taken on your phone first then uploading them into the spot, versus giving the site access to your camera for whatever reason, the pictures will come out clearer if you upload them. The service is fast. I’ve already fixed one controller. I’m processing my second one, and I didn’t have to pay one cent. This is awesome.

UPDATE. It is now Dec 19 and still no phone. Hasn’t been mailed out either. They claim it says it’s ready to be shipped back but no note on whether it’s fixed or not and no tracking number started yet. I have made a claim with CCTS. Do not purchase this insurance. I am convinced the few good reviews you see about them are by their own employees, but most are highly negative anyways.

I find that everyone I have spoken with has been extremely helpful. They have been very knowledgeable and set my expectations early on. My initial claim included both a damaged screen and a malfunctioning charging port. However, the charging port issue was the result of dirt that came out right after my initial claim, and I was able to call and remove the problem with the charging port, which meant my repairs could be done the same day and free of charge—an unexpected bonus.

Carlos, in customer care, was exceptionally kind and thoroughly efficient. He kept me online and conveyed my technical info to each department until my claim was completed. At my age, and not very competent with modern technology, Carlos was a blessing. 🙏 I hope I remembered the right name!!!

It’s very easy to use. You start off with the app starting the claim then they will email you a link. Click on the link. That’s when you will be able to print out the form you need to fill out then you take a picture of it and finish uploading it online. I recommend all your pictures be taken on your phone first then uploading them into the spot versus giving the site access to your camera. For whatever reason the pictures will come out clearer if you upload them. The service is fast. I’ve already fixed one controller. I’m processing my second one and I didn’t have to pay one cent. This is awesome.

My experience with this is awesome! It was very simple with no issues and fast and easy!! Will use Asurion every time I need to get my phones fixed or replaced. I highly recommend this company for phone repair or replacement. There was no hoops I had to jump through or different portals to go through. Simple and easy!!

I bought a beautiful Bose S1 Pro+ speaker that had flawless performance for 2 1/2 years. Suddenly it starting making explosion sounds with my music. Luckily I purchased the Asurion coverage plan for 3 years-the speaker was expensive. It was quick and simple to file a claim on-line by logging into Amazon, going through old orders until I found this one and was able to access my coverage easily. I am waiting for my mailing label and will be sending the speaker in for repair by tomorrow!

The response received from Asurion was very prompt and was handled very good. However, I was promised to be compensated after 10 business days. Almost two weeks have passed and nothing yet. I am unable find and to speak to a person. I was able to check the status and it is saying completed

The claim process was clear and easy to follow from start to finish. The instructions were straightforward, communication was timely, and the resolution was handled efficiently. I appreciated how smoothly everything was managed and how quickly the issue was resolved. Overall, a very positive experience.

Great service! I would recommend everyone to use Asurion. I never had any issues at all. I been with US Cellular for years now. Thank you for everything. I will continue to stay a loyal customer to you guys. Asurion timing is very great as well. Thanks.

Needed a replacement for an iPad I had. It was quick and easy. The rep was so helpful and understanding and explained everything. I would definitely use this process again and tell my friends and family as well. Thank you for being so kind and helpful.

The technician was polite and knowledgeable. He was fast and neat with the install. The technician showed me how to release the TV from the mount if I need to remove it. I will definitely recommend this service for anyone wanting a professional experience.

Amazing experience! The experience of filing a claim could have been difficult. I was hesitant to file the claim. Customer service was extremely helpful and knowledgeable. Made me feel at ease and walked me through the trouble shooting to filing the claim. Within minutes after filing my claim I was able provided with several options. Within 4 days my new replacement will arrive. I highly recommend the insurance.

I used to love Asurion and recommend them. I no longer do. We are currently trying to replace a broken phone. Easy right? Nope. The claim process went quickly, easy -- but then no phone arrived. They gave us a window of arrival -- phone didn't show up. According to their help desk, they never sent it. They don't know why. They are now trying to send another phone, but there's some problem with "the system." Just a few months ago, the same thing happened with a watch. It was a months-long process and we had to get Verizon involved to push Asurion to do the right thing.

I have S22 Ultra through Verizon with a accident plan. Asurion has exceeded all my expectations for warranty repairs. Make appt online small time window. Come to home and phone fixed within 20 mins. You cannot get any better than that. I have unlimited protection which is needed for my curved glass since good protectors do not stay on. I did not gain anything from this review. It is my honest review after just having back replaced and dropping cell on sidewalk and smashing the back again within 2 weeks plus front screen replaced 3 times so far. With this service plan I have kept my phone and do not plan on upgrading anytime soon. Thank you for the quick and easy service you guys are providing.

I was out of the country and I lost my phone. I thought It was a total loss and someone reminded me that I could file a claim. I did that and the process was so easy. I would recommend anyone with a cell phone to ALWAYS opt for insurance because you never know if a loss or theft will happen. Thank You Asurion.

I’m a little frustrated because the deductible is almost $300. A refurbished used is not even worth $500 because it was damaged already when I got it from you guys. And my bill every month with AT&T and Asurion Insurance is almost $350 between the fire lines. It’s frustrating. How are you guys Phone that had issues in the past still charge $275 deductible.

I had cracked my phone screen. I logged into the Verizon website. Submitted claim with Asurion, I scheduled a time and date for repair. The Tech Declan arrived at the schedule time and had my phone screen replaced in ~30min. Very satisfied with the process and Tech Declan.

Very easy website to use, tells you exactly where to take your phone. Highly recommend. This is my first time on the website and I found it very easy to navigate around to complete the entire transaction with no mailing in the phone the way it used to be.

The updates that you have done on the website to make it so much easier to file a claim is amazing! Very very simple and easy to do. I would highly recommend it to other users! Sure beats being on the phone for an hour to try and file a claim. It took me all of 10 minutes on the site!

Takes the worry out of buying! Will never do without. Just this year they have settled roughly $2,000.00 in claims. No hassle. Great customer service. Friendly people to work with. I just wish I had this service from every store I buy from! Thank you Asurion!

Easy app to use, great service, highly recommend using them. Best insurance carrier for your wireless service. Very prompt, easy to use and I was able to get my phone replaced rather quickly. Excellent.

I recommend to everyone, it's worth every penny to ensure my devices safety/replacement. Life is unfair but Asurion helps correct these issues, with speed and precision and at a low-price. Wish everything else was this easy. Will forever be a customer.

This was so easy. Just read and fill in the blanks. It only takes a few minutes. I think a second grader could answer all the questions faster than I did. And getting a digital check makes this easy for anyone. This is the first time that I have used this insurance.

The process from start to finish went very smoothly. Jason was very courteous and knowledgeable. He helped me get everything registered, asked appropriate questions and explained the process very well. The shipping label was emailed immediately and I had the reimbursement gift card in less than a week.

I have had the protection plan for a year now and it has more than paid for itself. Claim process is easy and very quick returns. I have had a really great experience with Asurion. Would recommend to anyone who purchases a lot of products that are covered by plan.

I cracked my iPad Pro screen I use for work. I filed a claim on the Verizon site and they are sending me a new ipad. Couldn't have been any easier. I paid the deductible and will have my ipad in 2 days. I would definitely recommend them for insurance on your devices.

My TV stopped working. Would not come on at all. Look out world! Asurion sent me a replacement TV and it was all done in 20 minutes. No Hassle. Thank you Asurion Hometech Protection. You're the best. The gentleman that helped me was very kind and complimented me and my wife.

When dealing with electronics this plan pays for itself. I like to fix my stuff and not waste time sending out but after countless hours and lots of extra money this plan helps get my equipment back up and running. Running a small business and having things go bad can set you back when it is expensive equipment. Asurion keeps things going.

I can’t say enough about this protection plan and its company. I have bought numerous kid tablets from Amazon and decided to take out the protection plan from this company. I have had to use them several times because I have an autistic grandson who doesn’t know any better and has gone through so many tablets this year. This company has promptly resolved my issues and I highly recommend getting this protection plan if you’re going to buy any electronics from Amazon or any other company. They are excellent with customer service and extremely prompt with resolution.

I was truly impressed with how simple and efficient the process was when I filed a claim for my office chair. Opening the claim took only a few minutes, and the instructions were clear and straightforward. I didn’t have to deal with any complicated paperwork or long wait times. What stood out most was the speed — My claim was processed much faster than I expected, and I quickly received approval for a replacement. The entire experience was stress-free, and Asurion made me feel supported throughout the process. I highly recommend Asurion Insurance for anyone who values quick, hassle-free service. Their commitment to making claims easy and fast really sets them apart.

Aisha was. I had this amazing representative. Her name is Aisha. I think I’m saying that correctly. She did a fantastic job. Also, the guy Scott, who came to my house to take a look at the phone to deem it not be eligible to be fixed because it was so it just wasn’t turning on. He was amazing too so please give Aisha and Scott a great Stan Award because they both did amazing.

My experience with Asurion was the best I have ever had. Arnold was very professional and extremely helpful. He wanted to make sure I had a positive experience and waited on the phone so there was no interruption in my setup. Our conversation was pleasant and mutually enjoyed. There were no hiccups in the setup. Everything was smooth.

They replace my daughters' tablets every time. Never a problem. They always notify me if they need to do a replacement or something different. They always keep communication with me about the process and the next steps. Definitely affordable monthly payments for everything they fix and replace for my family.

My husband cracked his screen on his Galaxy so I filled out a claim. It was approved instantly, and instead of having to mail his phone in and wait for it to be fixed then returned, we were able to go into a store about a mile away from our home. The screen was fixed within the hour. It was great, I have this insurance on every phone and major appliance I've bought from Amazon and will continue to do so.

My air conditioner stopped working, and I honestly didn’t expect the process to be so easy. Asurion reviewed the situation and immediately approved the refund—without even asking for the product back. Because of that, I was able to donate it to a local thrift store where someone can repair and reuse it. By their actions, Asurion ended up helping someone else as well. This isn’t the only time they’ve taken care of me. I’ve had other items fixed or replaced, and every time they’ve been 100% true to their word. They make things right. If anyone isn’t using Asurion through Amazon’s monthly plan, they should switch. These guys are awesome.

Customer service was exceptional! I appreciate the patience and clarity from all representatives. I am not tech savvy, and the representative easily walked me through my claim process. I was able to pay my deductible and now my business phone is on the way Today.

Sent my PC in after a power surge fried it. Asurion not only repaired it within less than a week of receiving it, but returned it with a slightly upgraded GPU. I am ecstatic to have my PC working again, and am absolutely loving the new parts. Additionally, every single time I called Asurion each employee was extremely helpful and kind. My PC works amazing now. I couldn't be more grateful. Sincerely, thank you very much!

Piece of cake! My 90 year old mother did this by herself, so that speaks for itself! No hassle, just got to the point and we were ready to get the replacement shipped! I’ve done this more than once and this was easy to do and this time it was the easiest one yet!

I have nothing but great things to say about my service today. Jacob, my technician was so sweet and great at his job. I wasn’t expecting him to show up at the beginning of my 2 hour time frame so I told him I just had to pick up my child and I would meet up at our chosen location, and he waited so patiently and was so nice when I got there, which I appreciate because I was stressing to get there because I hate being late!! Just the back of my phone was cracked and it looks brand new now! Thank you Jacob for all your help and patience!

Service is quick, fast and reliable. Nothing but the best. This is the best insurance program you can be a part of, the extra money a month has saved me hundreds of dollars. If you don't have this service, it's a must; you never know when an accident will happen.

The service was extremely fast and simple. I was honestly shocked at how simplified the whole process was. The team did the work of my iPhone screen replacement in 15 minutes and came to me - parking in front of my house for simplicity. Only had to walk 5 steps to get my phone fixed like new again.

Once I figured out how to access the claim page on the Amazon website, which was not easy, but once I got to the proper page, it was very easy to file my claim, and I got my full refund in less than a minute after I filed the claim. I'm very happy and highly recommend this "insurance".

My experience with Asurion has alway been great. I get coverage on all my devices. Keep up the great work. If all customer service went as smoothly what a wonderful technical world it would be. I am seriously tech challenged. Knowledgeable, quick, easy.

Great product. Got my iPad screen fixed for a lot less than what Apple would charge or Geek Squad. If you are thinking about it just do it. 25 dollars a month can save 800 or more. It is a no brainer to have went from stressed about an accidentally dropped laptop.

Everything with the claim process was very easy and straightforward. I appreciated how quickly everything was handled. The only thing I did not like was that I didn't receive the same color phone I had before. I don't like black, but that was the only color available for my replacement. Other than that, the process went smoothly.

I have had my plan for over 6 months now and when I tell you I have not been disappointed. The repair turnaround is quick, the claim process is simple and easy. Having this plan is worth it and is convenient. I would recommend having it! It covers all current and previous purchases. I accidentally spilled liquid in my keyboard and laptop and had to file a claim for repairs. I happened right before the Thanksgiving holiday, actually that same week. I filed a claim and they sent me a box and shipping label out and it came with 5 business days. I received my shipping materials and mailed my laptop off, but due to the holidays it took an extra day. However, once they received my laptop it took them only 3 days to let me know my laptop wasn't repairable and immediately, they emailed me a gift card in the amount of the price I paid for the laptop. I was able to get a new laptop and also have it covered under my plan as well.

Great job, so far. It was very fast, I'm glad I had their coverage, thanks again. It's very important that I get fast service is that I have a medical problem that my testing and regulations are done through bluetooth. So thanks again for your help.

Honestly, I never buy insurance or items that cover claims. The process tends to be so difficult that I would rather simply go out and buy a new product or do without. The Verizon salesperson was very convincing and I think because I had some plan savings, I decided to go for it, and I am so very happy I did. This process online was painless and quick, almost so quick that I didn't believe it. I would recommend getting this because even at the cost per month, and you go a few years without some electronic object breaking, something eventually will.

Once I submitted a claim, I got a timely email back with instructions. They supplied a shipping label, I sent it back, and by the end of that same day, I had my refunded purchase amount sitting in my email. Super easy! Didn’t have to call and ask a ton of questions like some protection plans. All contact was done by email on my phone.

These plans are awesome! I have had to use them two times on two items. There is no hassle and they are the best price! I’m so thankful I bought this plan for my vacuum. The clips that hold the battery on broke off somehow and one day I went to use the vacuum and the handle (battery) just came off and so I got on Amazon and found my order and placed a claim and within minutes I had a credit so I could order another vacuum!

To simply put it everything was handled with care and ease. I explained what happened to my tv and my customer service rep. assisted me with calm and ease. Her name is Brooke. The way she guided me and took care of me as if I was one of her family members with filing my claim reassured me that everything was going to be alright. That I would be taken care of and that I was. So I thank you for helping me. I truly appreciate your service. Everything was quick and easy. You just answer a few questions pay your deposit then pick your replacement once approved. Easy peasy.

Claim processed in seconds, no haggle, no stress, no headache. Funds via gift card was sent to my email inbox almost instantaneous. My dehumidifier stop working suddenly, filled the claim expecting it will take weeks to complete. The process was effortless. Buy the protection. It's worth it.

Was a fast and speedy process that only took a day to execute and thank you for the understanding comfort you gave to me. Thanks for the kind words and understanding behavior which matched better customer service that I've ever had. May God bless you all and have a happy new year. 🎉 🙏 ✨️ 😊

From the moment I spoke with the customer representative, he was enthusiastic to get my claim processed. He was very patient when answering the many questions I had. I would highly recommend this insurance company. They have never let me down. Having a teen, I know I need an insurance that is expedient and have my daughter's phone back in her hands quickly.

Very easy process! Didn't take long at all. Thanks for making the process smooth. I appreciate the prompt response and replacement. Didn't take long to decide what you were going to do with the repair. Appreciate your service. This saves me apt of time and money.

My Protection Plan that covers all my Amazon items is the BEST investment I ever made. Between devices not working, appliances getting knocked over and everything in between, just amazing! They offer fast turn around for returning and fast turn around refunding me. Amazing!! Thank you!

Anytime we have needed any repairs from any of our items covered by an Asurion plan, I can honestly say that they responded quickly, accurately, and professionally. The operators always listen to what I'm saying, they know how to address my issue, and they make the proper referrals.

Asurion has got to be the easiest insurance company I have ever dealt with! No hassle, no delay, and prompt in getting a replacement phone. The salesman who helped my initial claim was very helpful in answering all my questions and made it easy to put in the claim. Thank you Asurion for making my day a little easier!

Excellent service. My phone was finished before the promised time. The Asurion team employed at the store were friendly and ready to assist with any phone issue I could produce for them. They were ready to take care of anything related to my phone and or accessories. I would use them any time I need a phone repair for anyone in my family.

Asurion made the process a breeze to receive a gift card to replace my broken cymbal! It was extremely easy and fast response! I’m currently having trouble with a claim on another cymbal pack, but the error is my fault for not taking the proper picture I needed. Asurion's live agents in the chat have helped me through every step! From when my initial claim was denied to them resubmitting me a claim and helping me make sure I had all of the proper information and photos for the examiner, exactly how they needed to be photographed. I can’t say enough about how pleased I am with the service Asurion provided and I feel extremely safe with all of my investments! I will definitely be covering all of my purchases I can with Asurion!

Customer service is the most important part and it was excellent. I have dealt with plenty of outside people to fix other phones I had in the past but Asurion is most definitely the more customer service friendly company I have used. I will only deal with them from now on.

Pretty easy to do claim, add pics and info required for claim. This was easier by phone than online because I kept getting the sorry were busy message. I recommend using the customer service to walk you through the initial process then it's a piece of cake.

I’m so happy to have this insurance and truly wouldn’t be without it. I have it on all 8 phones on my plan because the service is incredibly easy to use, reliable, and always a great value for the money. Thank you for consistently providing such dependable protection and peace of mind!

Online claim service was easy and quick and surprised to find my phone would be delivered same day. Online was a great service. Skip trying to use the phone service. It just did not work. It asked me to give a phone number, but every time I entered it - it refused to accept. After about 5 tries it hung up.

Expectations were highly met! The most convenient experience having the opportunity for a mobile option to do the work in your driveway! The entire situation took less than 45 mins & probably even less than that! Our tech was super nice, informative & quick. Will recommend!

Overall, very glad that I am part of this program. Saved me a ton of money. I wish the replacement arrived more quickly, but that’s my only critique. Other than that the process was relatively simple and straightforward. And a lifesaver saving me $1000. I’ve spent enough in my lifetime on repair and replacing Apple products. This was a pleasant surprise when the Verizon representative told me about the service.

The Assurion insurance for my phone was great. When my Samsung Note 10 phone died, it was easy to get a brand new upgraded replacement, Samsung Ultra S25 for $275 plus tax. Delivered right to my house on next day delivery. You can't get better than this. Awesome

Penny was excellent. Very helpful and patient with me. The process was seamless and quick. I’m very grateful to have this coverage. Absolutely would recommend this to my friends and family. Very easy for someone who doesn’t do tech. Thanks

Filed claim for lost phone and claim resolved within minutes. Very easy process to file the claim. Website is easy to get around. Claim process is simple and very easy to use. If you buy electronics get Asurion Insurance. Highly recommend Asurion Insurance.

Thank you, love it. It was very helpful. I love doing business with y'all. I know where to go next time when I need something done quick, don’t have to wait for a call or on the phone all day to get a claim done. Thank you so much for all the help. I will definitely will send friend

Very pleasant experience with this team today and we have been working on it with the staff as well and will continue working with the team as they continue to develop the game as a whole and will continue the process of developing and improving it will

Rachelle was absolutely amazing!! ⭐️⭐️⭐️⭐️⭐️ She made our TV claim super smooth, quick, and completely stress-free. Her kindness, patience, and clear communication turned what could’ve been a headache into the easiest process ever. So grateful for her help!!

The website was very easy to follow. The process of the claim was simple and clearly stated. Days get busy and nights get long. Utilizing a website while frustrated tends to be more frustrating when the website isn't easy to follow but that wasn't the case here. I had a smooth time submitting my claim.

This process was very easy to do. It was very quick now, there were some things that I was wondering could be on there better for like if my phone is damaged but at the same time it won’t come home, or it’s the battery. Sometimes it’s all the things and not just one. It’s kind of that in-between stage of like if the battery is not working, but other than that, it was an amazing experience.

I thought it was going to be a lot harder than it was. But after a few questions, I was done and my phone was here the next day! It was quick and easy with no fuss. I was worried for nothing, I was only down, without my phone for half a day. I couldn't have asked for better service!

I have dreaded making claims on a few products that have had some issues. I am pleased to say I was able to complete both claims in less than 20 minutes! It was very simple and they sent me the gift cards to my email immediately. Very happy with my Asurion subscription.

This will be my 3rd replacement device & each time the process has been simple & smooth! I will definitely be recommending Asurion to family & friends!! Dealing with a broken device is frustrating, so thank you for making the experience easy!! Definitely saved me multiple times!