Asurion Reviews

Excellent & easy process to schedule appointment for screen repair. They gave me the option of scheduling in my home or at a location nearby. I was able to change my appt a couple times as my personal schedule changed.

We are very upset being a veteran customers & have to be told we have to pay a $275.00 fee to replace our tablet. With what we have for service, equipment & devices... You all are getting enough!! It's like you want to force reliable customers away & that is sad & bad business!!!

I am super impressed with how easy it was to file a claim through Asurion for our TV. It was processed on the spot, and we were given the option of several tv’s to replace it. Once we chose the TV, we received a text that it was being delivered directly to us from Best Buy.

I paid for the 3 year protection plan and they replaced my damaged item almost immediately upon request, with almost no questions asked. Filing the claim was simple and straightforward. Totally worth it for protecting something I use all day every day.

My daughter's replacement device just arrived here today but it had zero percent battery. We needed extra time for charging. If it had been charged to over 50 percent, it would have been easier—and that would have been better. Aside from that, there were no issues whatsoever, and everything proceeded smoothly. Thank you, Asurion, for your prompt response.

These guys are awesome! This is my first review ever. These guys send you a phone next day for no charge and it's only like 4 questions. So easy a child could do it. Couldn't believe I was finished that soon haha

I had an issue I knew was covered but it was denied online so I had to call and get it resolved. Then, after all that, my photos were rejected when I uploaded exactly what was needed in high res, plus nearly 10 additional photos. After all of that was resolved, the claim told me I had to pack and ship my own instrument when I was initially told to take it to the Guitar Center a mile away from my house. All of this was to replace a $5 part and probably an hour of labor. Very very unsatisfied and I will probably never purchase another coverage plan through Asurion for ANY products based on how poorly this was handled.

Great service, quick and painless response. They addressed the issue super fast on the same day, I’ve been using Asurion for all my electronics, I will certainly use the service again, that’s for sure.

It was great. Had a great experience overall 👍👍👍👍.

The customer service was excellent. The customer service take reached out to me early in the morning. Cause my service and the part for my phone. Even though my part was not in, she assured me that she would contact me back.

I was surprised at the professionalism and ease of which came with making my claim on my failed product. I was further impressed with how quickly the response and fulfillment was. I was in doubt of purchasing the extended warranty but will be interested in doing so again on certain products.

I expected to have to send my phone away and be without it for several days. Instead, I could make an appointment at my convenience at my own home, which is located in a remote location. Technician was timely, polite, and competent, and restored my phone in no time at all so nothing but great things to say.

Everything went pretty well with my Asurion phone claim. I would have rather be able to have my phone screen repaired locally than them send me a replacement phone. The other thing that didn't settle with me is the tech that helped me transfer my information from my old phone to my replacement phone kept trying to sell me more insurance plans. He wouldn't take no for an answer. I basically had to hang up on him! That was a frustrating way to end the call.

Once I figured out the coverage for my headset everything was simple copy and paste the order number and smooth going from there. I have purchased several protection plans for my electronics and it's great to know they actually work. Thanks.

This was remarkable, easy and straightforward. I initially thought that it would be a lot more difficult but was pleasantly surprised. Asurion makes it easy and fun when you have a claim giving you multiple choices to be happy with.

This guy did an amazing job and it was done fast and it was awesome looking like a brand new phone again. I would recommend this company to anybody else and they come to your house if you don’t wanna go to them

I personally can recommend you take out the Asurion insurance for your tech. Their support team is amazing. 👏🤩 I struggled a little to file my claim online and then I called and spoke with friendly and professional customer support whom were able to help me effectively and timely. Really great even though I was agitated, they remained calm and highly professional.

My first claim was My Son PS4. It stop working..They replace it with no problem with a upgraded PS5..That was a life saver because I sure didn’t want to buy another one. Now my living room TV stop working. Took me 5 mins to put in my claim and abracadabra I got a new TV or order ready to be delivered. Thank you so much!

This was an awesome experience. From beginning to end, it took less than 10 minutes to file a claim and get a solution. I am completely satisfied. This experience alleviated all the stress of my phone being damaged.

Boombox CD player quit working after about 1 yr of occasional use. (Purchased for bedtime music when grandson visited.) Discovered nothing would work, not even FM radio. No power going to the machine. Tried different electrical outlets. Nothing. Went to Amazon online and found past order with Asurion insurance protection purchased for item. Filed claim online - easy peasy. Asked for description of problem then issued a mailing label to return at a UPS store.

I purchased Asurion+ and have it for seven months. I filed a TV claim and was asked to ship the 55-inch TV through UPS. Asurion only paid for the label and not for packaging or covering. I called back and spoke with two representatives. They informed me of the full replacement process. However, the Asurion representative I spoke with had never heard of shipping a TV because of its size.

It was quick and easy process to get a replacement phone with my insurance. Thank you very much!

I have paid $68 monthly for phone insurance that covers all my lines for many years now. This year I actually had to insure 3 phones. Speaking with the Asurion rep, he informed me for the first time that my plan is limited to 3 claims per year. Not a pleasant surprise since I was never told of this. In the end, Asurion rep guaranteed the claim can be processed if I pay extra to add another slot for the year. I paid extra and was told the system needs 24hrs to update, call back tomorrow. I called the next day and was told I can not file a claim on that line because it was just added and the screen was cracked before paying extra to add a slot. I did everything that the Asurion rep told me to do and paid extra. Now they deny my claim after paying extra per Asurion. Stole my money and hang up the phone on me when I ask for a manager. Insurance is not as advertised and they deny claims after saying yes if you pay extra.

Straight up service; as advertised! Will surely and highly recommend. From claim filing to repair scheduling, seamless! No hidden or ambiguous fine print. You can include ALL classes of home appliances, from refrigerator to stove, washing machines, dryer, computer and cell phones. They cover it all.

If I could take stars away I'd take 100 of them away. DO NOT, I repeat DO NOT get this garbage. Lost my phone. Went to the Verizon store to get a new one like any sane person would. Only to be told I has to wait for them to send me a phone, I couldn't get one at the store. Where they actually sell phones. They gave me a window of 7-9 pm. It was my understanding that a "tech" was delivering my phone and going to help me set it up. It got DROPPED OFF at 9pm. I watched him pull up and watched him leave waiting for him to knock on my door. I open the package only to find they sent me a USED/REFURBISHED phone.

Broke a glass Soma water a couple of weeks before the plan expired, didn’t get around to filing a claim till a couple of months later, claim denied, waste of my money.

This is the easiest plan I've ever had!!! I highly recommend everybody to sign up for the Home Protection Plan. It truly took all the nervousness out and gave me a peace of mind. From the inception of the phone call to get help to the incoming email. I have never had customer care that showed they cared. Again I highly recommend this to everyone. I have already called friends and family.

This was the easiest return I have ever done. It went so well, I wasn't prepared. I haven't found a new phone to replace this one. I can't say enough on how smoothly this went. Thank you for this. Now pressure.

I bought the warranty from Guitar Center through Asurion protection plan. I have a problem with my amplifier. They said my claim was covered and all I had to do is mail that back to them. They sent me a UPS pacing slip with a tracking number. And a letter that said bring it down to UPS. UPS would package it up and charge Asurion for the package. So I go down to UPS and they tell me that’s not true even with the letter I need to pay for the packaging upfront. I called back Asurion and the guy tells me a completely different story than the email that they sent me the previous day. What a joke. Their website is a joke. It just spins and spins and spins. All the other websites I try work just fine so it’s the website not my connection but the absolute worst. The communication is horrible and I would recommend everybody to never buy a warranty from guitar Center or Asurion. I would rate it zero stars if that was an option.

Came to my rescue! Very quick and easy to follow instructions very quick response to my claim. And Thanks again for all your help and support. You really helped me a lot! Lost my iPad and I really need it for what I have to do.

Asurion customer service along with the unlimited protection plan was once again pays for itself. No hassle or stress about a product you buy. Just enjoy whatever you buy knowing Asurion has got your back if anything happens. If you don’t have it better get it, best move I ever did.

My experience been awful. The amount of times I've been on hold, transferred, and put on hold again is so frustrating and my claim still isn't resolved. They were sure to take my $99 deductible though, about 2 weeks ago!

The experience was pretty good. I didn't know I had to go back and file a claim through this system. We was thinking that it was filed already. So when I went back on the message I found I had to file it myself.

I am really disappointed and will never use Asurion again ever! Sorry to say, they're bunch of lies! And they have no clue what they're doing! They attempted 6 repairs on my Akai but they don't admit that they can't fix it! They failed time and another and each time they would tell me, "If we can't fix it will credit you." But they don't! Don't fall for Asurion! It's a scam!

I was pleasantly surprised by Asurion. I received a chair that One of the arms would not work after I put it together. I contacted them, and the claims process was quick and didn't require me to disassemble a fully assembled chair just to return it, and to reassemble a new chair definitely worth the warranty.

The techs arrived on the early side of the service window. I got a text about 20+ minutes before they arrived. Checked my phone carefully and had my screen repaired and battery replaced quickly so I could be on about my day. Phone is working great and I am quite pleased. This was my first experience with Asurion.

This service is the absolute best bang for the buck. I have had this service for over 6 years and every year something goes out or breaks. And we always use this service to avoid having to replace the items.

I was worried because my phone screen was broken, but I filed a claim through Verizon insurance and the process was quick and efficient. The staff member in charge was excellent and very kind. The insurance fee was definitely worth it. I look forward to using your service again in the future.

Made a claim on 2 devices. Within 48 hours a representative Vincent was at our door. He fixed both devices one after the other and was fast, friendly and efficient. Thank you again. I’d recommend this to anyone who has devices that need repairing. They came right to my door did the repairs in the driveway.

Nice to be able to get a new phone next day and not have to be without one for too long. It’s very inconvenient and annoying to deal with a messed up phone. Also don’t have to leave your house at all to wait in any lines.

Absolutely most beneficial product to have! I order so much from Amazon, from gifts to daily products, to furniture! The subscribe and save is awesome! This added protection covers almost everything! When the normal warranty expires, this one kicks in! It more than pays for itself!

Stay far away! Asurion is not a match for music equipment or anything you really care about. I sent my DJ equipment in for repair and he got back to me in worse condition. Absolutely horrible. Zero stars.

I lost my phone and after I called Verizon to make sure I had insurance, Verizon directed me to Asurion website. With 3 simple questions my phone was shut down and another exact phone was ordered to be delivered the next day. It was truly a stress free procedure.

I’m extremely satisfied with Asurion’s service. When my phone was stolen, I was worried about how long it would take to get a replacement, but the process was surprisingly fast and smooth. They handled everything efficiently, and I had a new phone in no time. The customer service was helpful and made a stressful situation much easier to deal with. I truly appreciate how quick and reliable they were. I highly recommend Asurion to anyone looking for dependable device protection and peace of mind.

Do not purchase; they will rely on exclusions to deny your claim, exclusions that have no relevance to the problem.

This insurance is definitely worth having. My son’s phone ended up in a pond and I was able to replace his phone for a fraction of the cost for a new one. 10/10 If you have teenagers, do yourself a favor and register their device. It will save you frustration and headaches of having to replace their device.

I was not looking forward to making this claim because of the fact that I felt like it was going to take forever to do. Filled everything out and went smooth, very easy, not what I was expecting at all.

I feel my TV should have received a little more money like $700. I paid $5400 for the TV and it had a lot of features like three like 3 D. and pitcher in pitcher and many other features. It was still a good TV.

This was very easy and fast, I completed the whole process while dropping a deuce. I'll always insure my phone thru them. This is probably my third claim over the last 6 years and they have all been this easy.

I am writing this review to share my experience with the Verizon Home Protection plan. After using the service, I wanted to provide feedback that may help improve customer experience. Overall, the concept of the protection plan is valuable, especially for households that really heavily on their device and home electronics. The coverage options are clearly explained, and the ability to file claims online is convenient.

I wish they cover all home repair because I would surely change over all my appliances to Asurion Tech. It is so easy and fast to file a claim. It took less than two minutes. I had to call all my friends and family to tell them that they have to sign up for asurion for like and that they will be thanking me. 😀😀😀😀

My phone was stolen Saturday night and today, Wednesday, I filed a claim for a replacement. I was never told by store employee at AT&T to do this right away. I have tried to see if my phone could be located by a ping to my phone for the police to find and it never happened so today I filed a claim for a replacement and it is on the way. The other problem is I can't get into my icloud to get my information so hopefully this can happen soon.

Thank you for having great customer service. It is definitely a pleasure to know that you’re not gonna have to deal with bad customer service when trying to get your lost device they are on point and on time very fast. The turnaround was next day and they will have an agent bring the phone out to you and help us set it up. Definitely a great service, thanks AT&T Asurion

Excellent with minimum confusion, or unnecessary questions. I have nothing but praise for the efficient set up and ease of use and the so short amount of time that was required to implement my personal claim. I would and will tell my friends and associates how easy it was to start and complete my claim. Thank you for the convenience and efficiency of your claim site.

People at the Verizon store in Chamberlain SD are very helpful. Right after I got my first phone, it was defected so because I had insurance they replaced it again for free. Right now I am waiting for my second phone.

Jerome was AMAZING to work with! I called in frustrated that the online claims wasn’t working. He assisted & it was flawless! In under 20 min we got the claim filed, service fee paid & a replacement coming all in one call!!

Very satisfied with the service. They texted me about 30 min before saying they were on the way and also that morning, I got a reminder text saying what time my appt was and that they will text or call closer to arrival. Then they got here, very respectful and great customer service. Got the screen fixed within 15 mins. Helpful and answered questions I had.

I was extremely pleased with the service and turnaround time on my computer. When I renewed for the 2nd time my warranty, I was having 2nd thoughts, but glad I renewed it. My computer is like new again. Thank you.

Job well done. Good service. Asurion matched a replacement product that closely matched our original product for replacement. It took 17 days to finish the claim, but I’m not sure how much of that was on me for delayed information being delivered to them. Overall a very good service company.

My daughter dropped her phone in water. We tried dealing with Apple Care+ but her phone was stolen eight months ago and even though Apple had performed a service on the device they said the phone was replaced by the carrier. We gave up and filed with Assurion.

From start to finish, my entire experience was truly flawless. The process was smooth, straightforward, and stress-free, which made a huge difference for me. I highly recommend Asurion to my friends, family—even strangers I meet—because the level of service I received was outstanding. Their customer service team is second to none: professional, responsive, and genuinely helpful every step of the way. Any questions or concerns I had were handled quickly and with care, which really gave me confidence in the process. What stood out most was how efficient everything was. There were no unnecessary delays, and I felt supported throughout the entire experience. It’s clear that they value their customers and take pride in delivering excellent service. You truly won’t be disappointed. The cost is absolutely worth it for the peace of mind and quality of service you receive. I wouldn’t hesitate to use them again in the future.

Well worth the purchase.... I'd do it all over again. And again.. I have sold this program at least to 5 people..

They were pretty quick about helping me with my problem. I would recommend them. Their service was on time, and even though I didn't talk to anyone, they were very helpful. Like I said, I hate all this automated crap. I like to speak to an agent. I guess this is the way things are going, machines are taking away the personal jobs. Good job, machines.

You suck. Tries twice to get at least what I paid for in the claim, but your company keeps rejecting on particular that's not even told which particular it was. So no I will not recommend your service, I will not be using your service again. Denied twice over a stupid thing that you won't even tell me what it was. Have the life you deserve. Thanks for not letting me submit your true review. Fake.

Our first phone from ASURION we had difficulty in hearing. We made a phone call for a claim process, and it was handled swiftly and respectfully. I would 100% work with them again in regards to our first claim the malfunctioning of the second phone and any phone or receiving the future. I really appreciate all of your help!

After my phone was broken I knew that contacting AT&T would Always be a very easy process, never difficult to get repairs in a timely manner. All the the right answers to my questions with no confusion. Thank you and keep up the great work.

Filing my claim with Asurion was quick and easy. I received my replacement device much faster than expected, and the setup process was simple. Returning my old device was also smooth and hassle-free. I’ve used Asurion several times now, and each experience has been reliable and stress-free. Highly recommend!

Asurion has excellent customer service and walks you through the whole process. I broke my phone and got a replacement 2 or 3 days after I submitted the claim, and they sent a prepaid return envelope for me to mail them my broken phone.

I have never signed up for a plan like this ASURION one but am totally satisfied that I did. After several mishaps with phone and IMAC I am stunned at the funds I paid. They are probably tired of me showing up! Haha.

The expert showed up. Was polite and professional from the start. Got the job done fast. The expert asked if I had any other concerns or questions about my phone and I showed the expert the back. They informed me to put another ticket in as they didn't have a new back with them.

My Denon AVR-X1700H has a problem with the Turntable RCA connections, so I decided to make a claim and so far this is so much easier than I thought it would be. I am at the point where I am boxing it up and giving it to UPS so it can be looked at. If the receiver comes back repaired I will be so happy and I will stay with this company forever. I had the Denon for about 6 months so I hope it gets fixed

The whole process cannot be any less complicated. From setting an appointment to them handing your completed phone back. Fast, easy, friendly. This is not the first time I have had to use this service. A 10 everytime!!

Asurion is the absolute BEST insurance company to have cover your devices. The claim process is quick, extremely easy, & very user-friendly! Thank you, Asurion, for always being easily accessible whenever I need it!!

Accidents happen, and sometimes you’re not sure when or how it happened, but it happens. After using Asurion, we get it on everything we buy. Peace of mind is something you cannot put a price tag on!

Fast and easy and solved all my problems with my replacements. Easy to use, customer friendly, no hassle. You finally see where your money goes every month with the convenience of this insurance. Looking forward to receiving the new phones so my daughters will be happy. Would recommend this insurance and have to all family member members.

This company is an absolute scam. Do not waste your money on this company. They took my console. Did not fix it. Did not replace it. They are liars and cheaters. Do not waste your money with this company. I’ve been giving them $32 for the past two years only for them to tell me that I have to pay $99 to get my console fixed and for them to ship it off and ship it back and say they’re not gonna fix it and they’re not gonna replace it. I would give them -100 stars if I could. Worst company ever.

So awesome. I’ve loved this vacuum and I totally forgot about the protection I bought and then it was sooo easy!! Great service. I will recommend it in the future because it was the easiest process I’ve ever dealt with!! Thank you for being so easy!!

Asurion had addressed and taken care of my claim in a matter of minutes. I would highly recommend them for any insurance needs. It was very easy to file the claim, you just need to have your purchase information available. I'm so glad I purchased this insurance.

Awesome service! It took less than 5 minutes for the entire process. We are so glad for that! Paying for this insurance really helps! TRY INSURANCE WITH ASURION! This is a better way to work with insurance when your day is so busy with work and family.

Tried multiple times to file claim. Was sent several different options but each would send me to a different link, could never speak with a live person. Had my granddaughter try filing claim. Message was sent to call Asurion, filing was very hard for me, today I tried again and all the steps were in place and was able to file.

Phone was damaged so I submitted a claim via the online tool. It took less than five minutes and my new phone is set to arrive on the same day that I submitted the claim. Online form was extremely easy to fill out.

The Verizon insurance claim from Asurion process was surprisingly easy. I filled out a short form with just a few basic questions, and the whole thing only took a few minutes. There was a small deductible, but nothing unreasonable. After that, I was able to choose from several replacement options instead of being stuck with just one. Overall, the process was simple, quick, and straightforward so far.

This is a great service that help ensure the protection of the products I buy. Worth every penny! They are easy to work with, make the process simple, and provide communication all along the way! When I opened my claim they provided me with a shipping label, sent email communications when they received the item, sent it to be repaired, the final outcome, and a resolution summary!

I filed a claim today for my Galaxy Z fold. It was very easy, quick and I was charged much less than I thought I would be for my replacement which I should receive in 2 days. I will definitely recommend Asurion to friends and family.

Not hard to file your claim. I gathered all my information on my TV by taking a picture of model and serial number on the back also use the text option. It's better than AI. Also to file you may have an co-pay. Don't be alarmed. They'll let you know. When filling the claim I paid $99 but it's all determined by the amount of claim.

Easy and painless. Grateful for this coverage. I would not have been able to replace it without cost. This flip phone is a benefit to seniors who do not want or need apps. It keeps me connected to my grandkids and kids who do not live nearby.

It was a pleasure to process my claim with the assistance from my local UBreakiFix shop. Ben provided very good direction to get my device repaired. We're looking forward to working with the shop and Asurion in the future if necessary.

Each time I have put in a claim, it has been seamless from the beginning process to the end. The way that my old devices have had to be returned to being able to order the new product is very seamless. Thank you.

This was by far the most easy claim I've ever filed. Wow. Love it!!! The process was quick and simple to understand and I absolutely love the options on same day delivery, next day or even by mail!! WELL DONE.

Very easy to navigate the web page. Someone spent a lot of sleepless nights putting it together. I would definitely recommend this site to all friends and family. If you ever have the pleasure of using this site, you will be very pleasantly surprised on how easy it is to navigate all features.

I received 4 different stories on how long it would take to get the e-gift card for my printer replacement. Anywhere from the day it was received to 5 days after it was scanned in the system. This is poor customer service. All customer service personnel need to be trained so all customers are told the exact same information thus eliminating customer complaints

Filing a claim was extremely easy, just a few clicks of the mouse. Will use the service for any covered items purchased from Amazon. The process took very little time to complete and results was extremely satisfactory.

I’ve had a great experience with Asurion. Every time I’ve needed help, they’ve handled my issue quickly and without any hassle. The process is always smooth, and I never feel like I’m being questioned or given the runaround. They’ve consistently come through for me, whether it’s repairs or replacements, and their customer service has been reliable every time. It’s honestly a relief knowing I have coverage I can count on when something goes wrong. Overall, Asurion has been amazing to work with, and I definitely recommend them to anyone looking for dependable protection and stress-free support.

I’m glad that I join Asurion. The assistances are great. I’m a 74 yr old woman. Asurion helped made filing a claim easy and understandable. Asurion keep up your great works. Thanks for being so understanding and respectful.

The price I paid for the extended warranty was well worth it. My washing machine needed service four months after 1 year warranty expired. Called for sevice and my machine was fixed within five days. Service technicians were friendly and professional.

Get insurance, if you buy any products and it’s asking you for insurance buy it cause you never know. It may fail! Like I did. I never thought it could happen and it did, noticed that my light weren’t on and I checked it with the control and noticed the box had melted, Thank God my mobile home didn’t burnt either!

My wife cracked the front screen on her Note 20. You can no longer see the screen just colored lines across the phone. I called to make claim. Was given a link. Making a claim was easy to access and the repair was scheduled for the next day.

Have insurance through Verizon that covers TVs and other devices. This is my 3rd TV that went bad. Asurion made getting a replacement extremely quick and easy. No hassle at all. Shipped tv directly to my house by Best Buy. Everything went very smoothly.

Asurion Insurance made the whole experience of filing a claim extremely easy. It was a short process. I recommend Asurion to anyone needing coverage. This is my second time filing a claim and I am just so satisfied that I decided to get this insurance for my phone.

I had a great experience with Asurion. The claims process was straightforward and easy to complete, and their customer service was responsive and helpful throughout. My monitor issue was handled quickly, and instead of a long delay or complicated repair process, they approved a refund so I could purchase a new one.

Flawless protection, peace of mind. I was skeptical the first time I used Asurion, but their process is easy to use and prompt. You receive an email with the information covering your item, it has all the claim and return instructions you need to file a claim. I now use Asurion to cover ALL my purchases.

Wow!! times have changed! It was so easy to contact Asurion online, very pleased took not even 5 minutes, I was stressed for nothing.. When I realized my screen was cracked and these colored lines were going down the screen I was like, "Oh no!" But oh yes it was stress free! I just told my husband to call Asurion. His speaker doesn't work on his phone. He brought it to a store. They said, "Yeah it's no good" but he was too stressed to go through insurance. Well guess what. It's a breeze, now he's finally going to go online and do the same.

I am having a battery issue with the hoverboard I bought for my grandson. Since I bought the protection plan, they issued me a full reimbursement for the scooter. Super easy to file the claim. Couldn't be happier.

Unfortunately yes a one star, though the repairs service is a five star. I have had Asurion Insurance for my cell phone a 18 yrs or more. I've only use the insurance three times and the last two times were within a year. Or should I say within 30 days, things happen. To my surprise I received a very generic letter from the company, stating my insurance coverage on my phone is being canceled due to using it twice within a 12 month time frame. Which I guess it states in their contact. Are you kidding me. Ok, my fault for reading the contract fully, but seriously 18 plus yrs and twice within a year and you cancel. I tried to call the number on the generic letter and literally pressing buttons over 8 minutes trying to speak to someone and after I finally got through, the recording says they are closed. I don't believe their customer service phone number is to actually speak to a live person, they want you to go through a series of automated features. Horrible.

It’s worth the money especially when you don’t expect something to happen to your refrigerator like mine. Very fast and easy. I would recommend for anyone to get this. It will save you money in the long run.

This will be the third fix I’ve had with you guys and every time you guys never disappoint. You guys are fast and awesome to deal with. My phone always looked brand new after the service. First 2 times the front and back screen was replaced and it looked brand new. The guy finished so fast I thought he was coming inside to ask a question. Awesome people.

Ms. Zana was fast and efficient! Most importantly, she was a pleasure to speak with! She made the whole process very easy and not like what I’ve been used to with customer service from other companies.

The lady that helped me was amazing and very patient. The email and text came very quickly. I just wish that the replacement would be here sooner. Now the we see how fast it really shows up as I have always had issues with delivery.

Very easy to file a claim and I love riding the scooter and I appreciate you reimbursing me so I can get a new one and start writing my new one again. I will always get an Asurion warranty. Thank you. Shelli **

Unbelievable service!! Filed claim at 9:10 pm, phone was at my door by 10:00 am the next day, Freaking Amazing!! Best customer service experience I've had in a while, right up there with Les Schwab Tires!

Great experience when dealing with a cell phone replacement is so underrated. Really you've just lost the life line to our everything in life. Not my favorite way to view it but it's the truth these days so Andres I brag on for being so detailed and very easy going through the steps that didn't take long at all. Had a replacement out to me the next day! We thank you Andres and thank you to the company for being the company that takes care of the employees.

Excellent response time. I received a message to do a routine check up on my battery and it suggested I get it repaired. So I filed the claim and had an appointment the very next day. I wasn’t expecting it to go so smoothly.

Had one of my two 20v batteries die on me. I checked if I purchased insurance on them with Asurion. They were covered and Asurion refunded me right away before even sending batteries back, and sent me a return label.

I put in a claim for a phone on my plan. It was fast, simple and easy. I really did everything myself. They had it all laid out. I explained the issues that I was having. I did not even have to send pictures. It was a great experience. My son-in-law is very grateful. Thank you!

This company was very good to deal with my TV problem and replacement or refund. Reasonable verification of my issue, accurate questions. All leading to a quick solution! I wish all warranty and Insurance companies handled claims this efficiently!! Good job!!

Was a very good experience. This company has kept their word on everything they have covered. I would love to have this coverage on all my devices. I think this was the best investment I’ve made. I would gladly buy this service again.

The process to file a claim was easy from start to finish. The customer service rep helping me was very helpful and pleasant to deal with. I could not have asked for a better experience. My phone was lost and I received another phone the very next day! Keep up the great work.

I had a very good experience with Asurion. I made a claim. I received an email with instructions, return form and shipping label. Dropped product at UPS on Monday and received product back today on Friday. I thought this was an amazingly fast turnaround. Product is in great working order and in use. This was the easiest and fastest claim I have ever done.

My Kurzweil Forte SE keyboard malfunctioned during a church service. Called Asurion and they sent my shipping label. 7 days later my keyboard was returned and was playing like brand new again. They kept me updated on the process which is what I liked the most. Great service and dependable.

The claim process was confusing. Make sure you have second phone to take pictures. Make sure ID is not expired and use IMEI 1 not the second one that's the ESIM. Make sure the pictures are clear in well lit area, if they are blurry you need to take them again.

I have purchased Asurion protection on numerous items over the years. Today's claim was only the second time I have needed to use the plan and the claim process was again extremely easy. I highly recommend purchasing Asurion protection; it is affordable and straightforward. They stand behind their commitment.

I am very disappointed with the machine and the insurance. My machine has had numerous repairs, the control board, the walking belt and the motor. When you make a claim it takes forever for the insurance to connect with a technician, amd then forever for the technician to make contact with the customer - me. This entire situation has made me sad!

I’m very happy with Asurion. Everything I send out for repairs come back in excellent condition; if not, it’s replaced or I get money back to buy a new item, and so far everything has been working out for me. Only one issue they won’t fix is my Xbox and I needed that item fixed. Although almost everything else gets repaired. Thank you, Asurion.

Very easy to claim. Phone broke. Made my claim. Put my info in. Was even able get my device next day. I have never dealt with anything this easy. Hopefully I don't have to do it again but if I did it wouldn't be a problem.

They replaced my broken tv but I struggle a bit before they did but at the end I still going to the processes I hope And it looks like that everything will work out for me. I hope so that everything goes well

I absolutely love Asurion through Verizon, being able to go to phoneclaim.com And file a claim has helped me for literal years. I've had at least two or three phones need to be to be completely replaced because of my silly boyfriend going crazy and it's always been a pleasant surprise at how easy it is, how quickly I get to phone, and simple the instructions to finish the claim. When I've needed to get a repair, they now have the technician come to your house and they don't even bug you and work in your house, they just like take your phone real quick to their idk repair mobile and quickly come back. If you have butterfingers or an overreactive lover, you need asurion!

Nor was quite responsive to scheduling my appointment and providing time updates for his arrival. He was knowledgeable and polite. I would recommend using Asurion for repairs to your cellphone - fast and easy process!

Our company has been using Asurion for over 20 years. Their customer service is great as they are able to provide fully functional phones very quickly to help you stay on the go! I would like to suggest the beef up their policy offerings for those of us in construction fields. We tend to need our phones replaced more often and when Verizon and Asurion set up the policies, you can only replace 3 phones per plan per year. Sometimes that is fine. But when it’s not …. It can cost us 2000 for one phone. 1k to pay off what you broke and 1k to get another one. Please either raise the number of phones that can be replaced on the umbrella policy or allow multiple policy types in a business plan.

Always handle claims with the best care. And understanding of real-life situations. Thank you, guys. Highly recommend to any and everyone. Never had a problem. When I call in, you guys are very respectful and professional.

Order **, including Warranty PCGU USED 2000-2999.99 ADH REPAIR PLAN 12-MONTH Item #** POS #: 111770996, with claim **. (or claim **. Asurion thought it was a cellphone and wanted me to mail it in a small box, so I think the claim number might have changed after Guitar Center accepted the repair). I purchased a used ES-359 guitar using the ship to store function and picking up at Guitar Center Manhattan in June 2024. In May of 2025, I submitted a claim online and brought the guitar to Guitar Center Manhattan to repair damage from use during a 5-month cruise ship contract. GC Manhattan still has the guitar and is now asking me to pay them to give it back, even though it is now in unplayable condition because they started, but didn't finish, replacing the nut. The repair (new nut, polish/level frets, new bridge) was accepted as a warranty repair by the original guitar tech at Guitar Center.

We have been with another provider (T-Mobile) for several years, but their service and dedication to 100 percent customer satisfaction began to drop. We researched ** and decided to try. WE are now active ** customers with three lines and are very impressed with prices and quality of the products.

I have used Asurion for many years, always pleased with their product and service. I purchased Asurion through Verizon Home Protect, which is easy and convenient. I love my electronics and appreciate Asurion helping me replace ones that break. Well worth the cost. Thank you.

I am only giving them one star because that’s the least I can give. Customer service was horrible. Kept asking me the same thing. Never resolved my issue and never returned my phone. I have insurance with them and sent my phone off to be repaired and sent me the wrong shipping label! I called them back saying I need the phone sent back to me if they are not going to repair it. They didn’t send my phone back. They basically stole my phone. Kept reporting me back to AT&T and back to them and then into their warranty team. It is a crazy cycle. They can never get anything done. Horrible customer service horrible insurance do not go to them. They are not reliable!!

We purchased an Asurion extended warranty for an RC car. The RC car was damaged while driving. We submitted a claim and received a notice that a full refund would be applied. We just need to mail the damaged RC car back with their pre-paid label. Very quick and easy!

The warranty execution process was surprisingly easy. I was able to get thru this process on the phone. It was very nice. I greatly appreciate the simplicity of this process. Amazon and Asurion have made the ability to get warranties done an easy matter.

Since I've used Asurion, I've been more than pleased with their customer service. Twice now, when my phone was a total loss, their reps upgraded my phone to a newer model without charging me anything extra. The last two screens I replaced were completely free. I'd say these replacements and repairs alone more than justify the $8/mo I pay with Verizon.

Very great service. I can recommend this service to everyone. Do not hesitate to communicate with this beautiful service. Been very well with me. Will recommend to everyone like I said. Get you your service back going and get you your phone back quickly.

It's reassuring to have this multi-device protection plan when the occasional device failure happens. The monthly premium is reasonable and gives me peace of mind for the 100's of Amazon items I order.

This is my 2nd screen repair in the past 3 years and both times it was a grand experience and done so quickly. I am so glad I had the insurance coverage and no money out-of-pocket, even better! I truly appreciate the professionalism of the technician and the quality of their work. Thanks.

There should be a way to have new phone mailed at no cost to the client! Some people nowadays have medical apps that they control with their phones! So having to to leave your phone could cause potentially dangerous situations. Something to consider.

Asurion is the most simple and easy company to work with. Easy and user friendly process to get a claim processed on their website. I highly recommend getting Asurion for your Cell Phone plans. Their $99 copay is extremely affordable to exchange your phone if broken.

Excellent!! The ease of starting a claim, scheduling the appointment & the appointment itself was extremely smooth! The repair location was very professional and completed the repair within the repair time given. Highly recommend!

Tech texted me he could come earlier than scheduled, and was more than happy for him to do that. I had expected him to need to come into my home to do the work, but he did it all in his van. He was very quick and phone looked brand new! The only thing he could have done was remind to remove the protective film on the screen, lol. Other than that, was an awesome experience!

It’s been such an easy and quick experience for this I was stressing about getting my screen fixed and they come to me and do it! Absolutely I’ll take it! They ask you basic questions and get you scheduled for a repair. If that doesn’t work you can have your device mailed.

Well worth the protection. Phones are expensive. It's easy to put in a claim. They show up to your door. They have it fixed in less than 30 min usually then your phone looks like new. Last time it only took a few days for them to fix it. They cover screens and battery for free with the protection plan.

Hit and miss. Took my laptop in because it had a virus and they kept for 2 days and computer was fixed. Two months later virus returned so I took it back. They kept it for a week and the virus returned a couple days later. They gave me a phone number to call if any more problems. The first time I called for pop up problems they were great. A few weeks later the virus returned and I called them and they hung up on me.

This ol sailor, at 84, primitive at times on phones, etc, Ha, reports EXCELLENT, exact, extreme super service from your Ins Co and Verizon! Thanks You all and Agent Kira. Mtn Mel **, Ret U SN SERE-POW inst / VN

After 20+ years in the Army, I value straight answers and efficient service. My son’s e-bike had an issue just after the manufacturer’s warranty expired, so I filed a claim through the Asurion Amazon Complete Protection Plan and explained the fault. They didn’t drag it out with shipping or a long diagnosis process. Instead, they reviewed the claim and moved directly to reimbursement, covering the full cost of the bike. No runaround—just took care of it. That’s standing behind your product, and I’d use this plan again without hesitation.

The Xbox I received back is dusty on the inside, the labels are partly torn off and sharp to the point where my finger bled when I touched it and the bottom left of the Xbox plastic has completely melted. The customer service line didn’t know what to do. They put me on hold multiple times and told me to call another number.

The worst part of it are the glitches. I found my phone the day after I filed for reimbursement but I could not cancel the reimbursement phone. UPS could not send it back until ten days later because they were denied the ability to return it. When I called to see what was going on, they put my phone on a blocked list which made it impossible for me to make calls.