Asurion Reviews

When I put my claim in, tell them about my TV and about my problem, they listen. And they were very helpful. 🙏😇💕

Everything was smoothly, the representative was very nice and patient

This was a lot easier than I expected. And it will be sent tomorrow.

Good people always helping you. Great customer service and great options.

I placed a claim for a replacement phone. The phone arrives and it doesn't even turn on. I called and asked them to send another one. I was told I had to send the broken replacement back before that could happen. I also explained my son is away at college, which meant I would have to drive 3hrs to retrieve the replacement and then drive back out there to take him the second replacement. My suggestion was send another replacement and I will send the original and the broken replacement back at the same time. This will cut down the back and forth. Asurion isn't about the consumer.

Very convenient and easy to file a claim without having hassle and having to wait days before receiving a response. My T.V went out on Labor Day and it’s been a long week without the family T.V and it’s arriving before the weekend. TG!!

Asurion was easy to deal with, the service was very quick.

Alexis was prompt, organized, and professional. She made this easy and stress free for a toddler mom!

It's so refreshing to call a company whose technicians are so well prepared and helpful.

I received a terrible experience with Asurion. I filed a claim and the process was dragged and not taken seriously. I’ve had to reach out over 3 times to receive a response. Once I finally got ahold of someone, I was given a refund for my device which was taken back due to Asurion making a huge mistake on the claim. I was told that they will not repair my device so now I am at the mercy of someone in their offices who made the mistake. I highly DO NOT RECOMMEND using Asurion for insurance on your devices. The call time and wait to get someone to help is outrageous. 2 of 3 separate time I reached out, I ended up on hold for over an 1 hour and 30 minutes.

It was very easy to file this claim. The application was simple to follow.

I was very uneasy to call this 3rd party, but when I did, I was pleased. They were thorough and honest.

The process of replacing the faulty device with a new one offered several excellent and straightforward options.

Very quick, professional and easy claims process. Has my phone approval and ok'ed in minutes. Thank you Asurion!

I had bad experiences with making a claim in the past, but they have really made it a lot simpler to do it yourself. I'm glad they made adjustments to make things easier and faster.

Quick, easy and painless cracked screen replacement. I have already cracked the screen not once but twice!

Asurion customer service department staff were outstanding. They were very responsive with getting my laptop in for service and the action in reimbursement.

Very glad that I had my phone insured with Asurion. Pleasantly surprised to have it repaired within two hours.

The process was fairly easy. Older individuals need someone to walk them through the steps.

My phone was in bad shape. Too crazy to explain, and the Verizon assistant did an excellent job.

Would have been 5 stars if the delivery of the phone was faster.

Very easy and efficient. Hopefully I'll receive my replacement phone as quickly as it was to file the claim.

Service was easy and prompt. I am totally satisfied.

Verizon recommended the store and I’m very glad they did because I had a great experience. My phone came back to me like it was brand new. I would recommend this store to everybody.

Very easy to file the claim, all pages were very direct to the claim.

I am very satisfied with the results and the turnaround time. I reported phone lost and within 24 hours my replacement phone was approved and on its way back to me.

The system is real easy to navigate through. I had no trouble going from one step to the next. Thank you.

I didn't realize this, but after being caught in a storm and discovering my phone had been exposed to water damage, my iPhone 13 Pro had been slowly deteriorating over time until it finally gave out! I was directed to the Asurion website through my phone carrier and found that the website is designed to easily guide one through filing a claim and entering all the correct information. It was great to learn that Asurion offers a same-day specialist to arrive at the house with a replacement phone in hand, who is able to assist me with setting up the new phone and reconnection.

I was sold a warranty as a replacement plan for the cost of the item, not what I paid. This falls on DICK’S, not Asurion. During intake of the claim, a rep stated due to me paying for a warranty above the actual cost paid, the refund would be within that range. This apparently was inaccurate and misleading from Asurion. Even suppling proof of what I was told inform of the chat I captured online, the supervisor did zero to accommodate.

Was a great job. Done well. Just could do a little better on communication with the customer but other than that they were fast, reliable and polite and got the job done in my driveway. I can't thank them enough for all they do. Job well done boys. I appreciate you fixing my cracked phone screen!! I had a Galaxy s25 ultra. Was done in under 25 to 30 min at the longest.

I have been using your service for a while now for my entire family. Accidents happen and it’s great to have coverage when you need it. People and service is quick and reliable and they get you back with a working device in no time.

Super easy and quick! The process took 5 mins and it was seamless.

Try to submit clean online through app. However, was unable to. Had to go to store store. Then, gave me a phone number. Then, I had to call and put in all the information. Very confusing apps. Should be simpler.

I have three pumps under Asurion protection plans — two XtremepowerUS pool pumps and a Hallmark deep well pump — and getting Asurion to honor a warranty has been disingenuous from the start and isn't over yet. The Hallmark pump only got paid after I filed complaints with the Texas Attorney General, the Tennessee Attorney General, the Tennessee Department of Commerce and Insurance, the FTC, and the Better Business Bureau. Six different agents across more than a week, nine-plus hours of my time. Agents kept dropping mid-chat, restarting from zero, and mixing up my two pool pump claims with each other.

Kane (Tech) was professional & articulate. He knew exactly what needed to be done for my repairs.

I always feel safe knowing that I am completely covered with Asurion, I am always recommending it to friends and family for the peace of mind knowing that if anything happens, I’m covered with no questions asked.

Asurion warranty is very reliable! So great that I received full refund of 699.09 on a laptop that failed twice to work!!! SO, Is always best to 100% add ASURION warranty to your purchase!

Very easy to use. Step by step instructions were very plain.

The phone arrived quickly, and it was easy to set up. Thank you!

The repairman was very professional in everything he did. He explained everything and made sure the iPhone worked after the repair. He went above and beyond.

It was great working with you guys, but I think we’ll not have things easier.

I had a major issue with my phone. I think it's related to the phone a manufacturing issue for a phone that I've only had for 6 months. Also could be related to a virus issue. There is damage to the phone, and maybe some liquid got in there. Somehow, I have no idea. The phone was working fine until I was on the middle of a DoorDash that I could not complete

Great service! Customers service representative was patient and very knowledgeable.

Wow, I received full retail value reimbursement for my broken phone! Excellent service Verizon Asurion. Thank you.

I was told that for $300/year, all my tech would be covered. Come to find out, there's a $150 charge for TV repair, and $50 charge for tech setup & tune-ups. WHAT???

ASURION has been good to me in the past. I’m just dissatisfied that the reimbursement check has not been issued and received on this claim

I bought a Lenovo Laptop a couple of years ago with a 3year warranty. recently, I encountered a problem with the unit not able to hold a charge. I took it back the local office within 1 block of my office. Melissa **, the store manager was on vacation, but Kevin, the assistant manager, got Melissa on the phone and she told me that Staples would stand behind the warranty and would handle the return to Asurion. I received my repaired Laptop back within one week with no charge. I did not have my receipt but all was honored without any question. I appreciated the excellent service and all was handled with utmost professionalism.

After returning my printer to Staples for repair and it coming back still nonfunctional. I reached out again to Asurion. I had to contact Staples next to start a new repair. It was deemed that the printer was unrepairable at which time Asurion issued me a voucher for a new printer which is currently on its way to my home. Thank you Asurion for taking the time to have my printer re-examined.

Extremely easy, never mission. I highly recommend this service.

Very fast service. Resolved my issue within minutes. Very satisfied with outcome.

I have a damaged device and it was a snap to work through the AT&T site/Asurion site, determine coverage eligibility, and submit the claim. ChatGPT Work was instrumental - I'm glad Asurion works with it!

Filed my claim, got work off, they called me 2 hours before they were suppose to show up and said they didn't have the back glass to my phone. I said I need my phone for work and got work off to get this done, can I get just the front fixed then? Nope. The claim was for the cracked screen on the front and back and they didn't have the back glass so my only 2 options are make a new appointment and try again, or go to a store and do a walk in and hope they have the glass...... That's incredibly unprofessional. How am I paying monthly for insurance and they dont' even carry my parts but they'll make the appointment and then pretty much tell me to kick rocks when they don't have the parts. They shouldn't accept work orders when they aren't carrying the parts, and they should compensate for my lost work wages when they make this big of a blunder.

Service was exceptional from the Verizon representative to the repair technician. My phone was returned to its original state within a few hours.

Excellent service, very easy to submit claim. Thank you.

Excellent customer service. They have a lot of patience and knowledge. Considering they were dealing with someone that is illiterate with technology.

Excellent service. It's a must have if you can afford it. Get the insurance. Nowadays it's such part of our everyday life. Our phones no matter how good they are it could break. On that moment having the peace of mind that you don't have to spend all that money for a repair or to get another it's just a great feeling. Service it's fast and reliable.

In my experience filing a claim with Asurion it was the best and only took a few minutes.

("THERE WHEN NEEDED. WHEN NEEDED ARE THERE TO MAKE THINGS RIGHT"). "JOB GOOD. GOOD JOB GUYS. THANKS.")

Filing an insurance claim was simple and fast. Definitely recommended Asurion.

I was not happy with my experience with Asurion with regards to fixing my vacuum. All it needed was a new hose. You insisted on having me send the entire vacuum to you. Rather that replacing the hose, you totaled my vacuum and sent me a refund of my purchase price. You wanted too much info (personal info and banking info) which I was not comfortable giving you. Then in calling your service number the agent identified himself as Fingerhut customer service (strike two). I had to call BJ's customer service to get a paper check refund. I now have no vacuum, and the refund will not cover the purchase of a new vacuum of the same model. I wish I'd never sent you the vacuum and just purchased the replacement hose on my own.

I absolutely would never ever in my entire life. Recommend them. My experience was absolutely horrible. I cannot even begin to express the difficulty this company in specific customer service team took me through to get a replacement phone. Very confusing, horrible communication skills, and non-trustworthy representatives; they are also all very inconsistent in their communication.

Service man came out to check my washer. He said a representative would get back to me. Within 2 days they called me and told me my washer could not be repaired. They would reimburse me for the full price of my washer. And they did just that! Thanks Asurion.

The program works. It’s fairly simple and gift cards are sent out once the defective item is returned. But it’s scouting that it’s a gift card instead of a discount code… as it means that even if you do “buy the exact same replacement” you will still have to repay the tax again… meaning that it isn’t really a fully free replacement. They need to find a better way so that you can actually get a replacement.

Everything went well. Looking forward to your services in the future. Thank you. Arthur **

Great service and fast shipping of replacement phone. The experience was easy and good to go. Great process.

My tech was 10 mins quick fix. Simple and easy. Next day service.

This was great service. This was a lot easier than expected. Thanks for your service.

Love the service this protection does for your equipment. Please buy it. You will not regret having protection for all your items.

This is the second time I’ve used this warranty service for a Fitbit product. It is easy and fast to file a claim. It’s a great value as it pays for the replacement and the fee to purchase is very reasonable. I won’t buy a Fitbit product without this coverage. Excellent service.

My technician was amazing. She so helpful and patient. She made it so simple and easy. I strongly recommend.

Great customer service. Willingness to help get everything expected. Happy I have the carried the insurance for my phone. Great job.

Worth buying the protection plan as it's cheap and the claim process is easy. Great experience and plan to get a protection on each purchase for a peace of mind.

Filing a claim was easy on-line with Asurion rather than calling.

Glad I took protection plan. Asurion made it easy for me to get the value of the fishing rod I bought at Dick’s.

Audition was easy to use. Only a few questions. Claim settled promptly

Very easy claim process. Free shipping or drop off at store. Very nice.

Asurion has been great about replacing cell phones for our accidents

I was prepared for the process to take weeks, instead it took a couple of days, time loss without the device was hardly noticed. I'm impressed. Thanks for the hard work, keep it up.

Quick and easy, it was surprisingly fast to come to me.

Scheduling was really easy and the tech that came to my home to install the Ring Doorbell was really friendly and communicated really well with me. Placed the Ring Doorbell exactly where I wanted it. Amazing service from scheduling to installing.

Awesome insurance when you need it!! Always can trust this phone company for excellent service.

I loved how it was handle. I sent in pictures and got email back in a quick order and return in a gift card form back to purchase a new one. Which is great when you need a chair for work purposes.

Very easy process. I am so Joyful. I lost my phone and replacement process went smoothly. I highly recommend using Asurion. A plus service

The service was extremely helpful. I'm a proud customer. I will recommend my friends and family. I've been a customer over 20 years..

Worst service contract ever! My Ingersoll-Rand 7.5hp 2-stage air compressor w/80 gal tank from TSC starter control stopped working and it wouldn't turn on after almost 18mos of service. I contacted Asurion about my 2yr warranty (that cost $449.99) and I was told I had to remove the air compressor from service and haul it an hour and a half away to get service (over 3hours round trip twice). I took it in the next morning August 5th 2026 to the service center, All Season Repair which is actually Dirty Hooker Diesel in Harbor Beach, Michigan, it sat for 2 and a half weeks with no correspondence from Rich at DHD, I called twice a week trying to get a timeline for repair but, was given nothing.

Fix phone, because it broke and screen does not respond

Absolutely terrible. Did not come to fix my phone on the day scheduled and lied about delivery dates.

Legit company. Terrible execution. It would have saved time and likely money to have not gone with this company. The mower I bought insurance for was in the shop for over 6 weeks. I was told I would get a $50 reimbursement and have yet to see that 7 weeks later. Reaching your case worker is impossible even after leaving multiple messages. Terrible customer service.

I have not gotten my TV yet but filling out the form was very easy and fast. The TV they ordered for me is a newer version of what I had.

Easy, fast, great!!! I had no issues. I’ll get my new device tomorrow I’m sure since I’m in the DFW area.

Great service. Customer service is very easy. I recommend this company.

I dropped and damaged my iPhone screen just a couple weeks after getting a new one. My screen was damaged and I stopped by my local Verizon dealer. He was great and it was very easy to set up a repair. I dropped it by the uBreakiFix and they were amazing. The sales rep told me what time to pick it up and it was fixed when I returned. Very professional and excellent work. Thanks.

My camera stopped working will not power on, I contacted support they had me try several reset steps. Nothing worked.

Ms. ** with Asurion was very helpful. She took her time explaining all the details in reference to the questions I had for her.

Jasmine was amazing. She was kind and fixed my issues right away.

I haven't taken my phone yet to be fixed however to put in a claim was pretty simple. I'll keep you posted on the fix.

The product was sent to be fixed and arrived in a box that was 3 times too big and very damaged. I did not accept it. It was returned to the place Asurion sent it to. It was clearly not reputable.

Very quick and easy, it was harder to get my passcode from Verizon than to file this claim, thank you.

Great service and wow I am impressed!!!! Fast solutions.

Was very pleased with the ease of using this application.

Simple process for a warranty claim on a softball bat I purchased that became defective.

Jasmine, agent, was a total professional and very efficient.

I recently had an issue with my ebike spark. I believe it was electric issue but having Asurion is like having a dependable best friend.

Asurion has made getting things fixed or replaced under their insurance program very simple and affordable. Would recommend it to everyone!

Great experience with the process! No problem. Easy to navigate the site!

Completing my claim was quick & easy - faster than I anticipated- Great Job!!

Online process has been broken for 2 years now. You now have to call in twice at lrast to process your claim. Once to submit your claim and the second time to advance the claim review process or your claim sits indefinitely in the queue.

Perfect service for a great price and I am glad I used them.

Best service. Glad I took insurance on my product. The product wasn't working properly and it had past my warranty date. But taking your insurance helped me and I could buy another one.

Thanksss Brian. He got my phone fixed in 10 mins with a new privacy screen protector. I’ve always used Asurion with Verizon; it’s been like 4 years now.

Very easy to deal with. Pleasant and friendly. Highly recommend.

Typically the claims process is incredibly simple. For whatever reason, this time was a bit of a nightmare. Asurion stopped communicating with me and I completely forgot about the claim because I never received a response. I had to start the claims process all over and for some reason my proof of purchase needed to be uploaded again, even though I had it attached to the cymbal on the website. I submitted all the documents, then I submitted additional forms(weird, but whatever) then I had to submit it again, then finally my claim was approved. But, I had to ship the cymbal back. That makes no sense whatsoever. It's a cracked cymbal and I've never had to do that with any previous claim. Not only that, but I was to be mailed a check. So it would've been at least another 2-3 weeks to get the gift car, on top of having the first claim closed due to no fault of my own.

Prompt and accurate service. Easy form to fill out.

I had my phone screen crack and the man came and fixed it at my job. Before I knew it he was done! Fast, easy service and reliable! Also on time! I love my insurance for all home electronics other than my phone! Thank you!!!

Asurion is a wonderful company. Very helpful and anything goes wrong with any of your devices. Great price and can’t beat the service. 100/10

Very easy claim process, got the phone as advertised, had to activate the SIM card via telephone, terrific agent helped me with that, thus, five stars!

Advise everyone to get this Asurion! They work well with you to help you if you have a claim, and are quick to send you a refund. A great company to work with…. D.O.

Extremely satisfied. I placed my claim at 10:50 PM EDT on Thursday, received my replacement phone at 4:00 PM EDT Friday. It tool less than an hour to swap my info from the old phone to the new one.

Was very hesitant about replacing since I’ve always had a bad experience with customer service! Ordering online was very straightforward and very stress-free!

I was amazed how knowledgeable and fast the technician was. Made me feel so comfortable since I know very little about technology, he got my laptop and tablet going in no time. I was so thankful. Great service. Highly recommend.

The Asurion team was quick to respond and settled my TV issue quickly.

Perfect protection and amazing service! I have used them before. Very quick and easy to use.

The deductible amount is too high, $650!! I was paying $17 every month. When the replacement time came they asked me to pay $650 and they sent me a used phone! What if someone doesn't have $650!

My tv stopped working and I won’t lie, I was very skeptical of this service to the point I almost deleted several times. But I was pleasantly surprised with the ease of use and promptness. Plan on keeping it for years to come

By far the worse of the worse I’ve ever experienced with an assurance. I had made a claim last Friday for a tech to come and fix a simple screen that my phone has cracked for the following Monday 5-7. At 6:43pm I received an email stating I was unreachable and my appointment was cancelled I was shocked because I had my phone in my hands just waiting on a call. So I call customer support and they said they can’t do nothing about it because I did it only and that what they would need to do is a new appointment for today Thursday 3-5pm. I was so upset but took it and to not my surprise I’ve called 2:30 3:30 and 4:15 to check on the status, "Oh your next on the appointment for the technician." And now I got same email that I was unreachable. What in the world is this. HORRIBLE AND RIDICULOUS. Worse experience ever and I still can’t get a response as to why and this is the second time. Save your time and do not use this company.

Very fast and very easy and very reliable. Got phone next day.

The first two claims went well and were easy. This last claim was terrible. I had to file additional paperwork and contact Asurion after my claim wasn’t processed for two weeks. A customer should never have to do a company’s job for them.

Everything Great!! Thank a Million!! Very Easy with Asurion Today

Filed a claim for my Levn LE HS017 Bluetooth headset which begin to crumble at the mouth piece of the boom. I had a 2 year insurance plan on it. No hassles when I filed. I was instantly reimbursed. 👍

I highly recommend getting the phone protection plan when buying your phone. I only had my phone approximately 2 months when I accidentally dropped it in Lake Simcoe. It would have been over 1200.00 to replace it. Since I had the protection plan, the cost of replacement was $299.00 plus HST.

Paul was amazing. Phone was sent and up and running less than 24 hours after my claim!

I paid a lot of money for a ride on that has quit. I purchased warranty. Asurion says it’s still under manufacturer warranty. However, the manufacturer won’t respond. Now my computer tower is broken. Won’t turn on, and they tried again. But ended up taking the case. At this point, they want my tower before processing my warranty claim. And also the price for a tower is triple now. I can not send them my info on this tower. They will have access to all my info. Meanwhile, I run a small business and can’t use my computer, and this is putting me way behind. I purchase extended warranty to look out for me. Not ditching me to more trouble!

Asurion claim was simplistic, convenient and not time consuming. Great job!

Easy and painless, this process is one of the only cases where I think the insurance is worth it.

Brian at Att was great. He made it really simple and easy.

This Asurion policy has been fantastic, I often check to see if products will be covered before deciding to buy. The policy allows me to make purchases with confidence, and has never let me down. It is easy to file a claim, instructions are easy to follow, status updates are provided at each step and resolution is fast with some refunds processing the same day I file the claim.

Customer service was awesome; couldn't ask for better help. So patient and extremely knowledgeable.

When I needed a microphone repaired, I got online and started the process of filing a claim and it was easy to navigate. The folks I spoke with were knowledgeable and friendly. Repair was done in quick and efficient manner. The product is back and functioning as new!

A breath of fresh air, after dealing with Verizon on the phone, it is nice to have my questions answered and a reasonable solution. Contact Us: returned my call, answered my questions, certainly not an unpleasant conversation. Awaiting service tech and phone. Less than 24 hours.

We have been shipping this defective printer back and forth to your agency and it still is not working properly. We purchased this insurance in case there was an issue with the printer, we would be able to to get it repaired or receive a refund. Your agency has failed to repair it twice and has refused to issue us a refund unless we ship it to you a third time and it is declared irreparable by a senior technician since the other two technicians that looked at the printer were not senior technicians. We have been having the same issue with this printer for two years. It has never worked! I am utterly shocked and appalled by the service that we have received. Purchasing this insurance for coverage has felt like a total waste of money and time.

We just used our insurance for the first time and were amazed at how easy the online claim process was. It only took ten minutes or less to set up an appointment for a technician to come to our home to make the repairs. The technician was professional and finished the repairs in about an hour and a half.

Excellent customer service, took time to explain what the phone needed, got service done ASAP.

Better than awesome. Better than awesome. Better than awesome..

Had to file a claim online since I accidentally dropped my phone and the back glass panel broke. It was really easy to do. And they are coming to my house to fix the phone since I don't have a car at the moment. So nothing could of been easier or more convenient!!

Great company and easy to use. We need more companies like this one.

My claim was handled quickly and fairly. The process was simple, communication was clear, and I received my reimbursement immediately. Thank you for standing behind your protection plan and treating customers right.

The first time I used Asurion it was an amazing experience. I was afraid to use it cause I had heard bad things about people’s previous experiences. To my surprise it was fast, easy and professional. The person who delivered it was so good with communication and helped me set it all up and made sure that it was working to my satisfaction before he left. He also had informed me about other ways to use my account/insurance for my other household's devices which I had not been aware of!!! Super satisfied and hopefully this second time will be the same experience! I do feel that it is a bit expensive for the deductible (which was $275) since we pay monthly as well, so that is something that they need to consider. But the fact that it was so simple of a process made up for it. Thanks again!!

Easy to file the claim. Excellent replacement options

Had IPhone that was only 3 months old and half the time people couldn’t hear me when they called me or I called them. Put in a claim and quick response. Had a new phone the next day, Sean delivered it and within 30 minutes had me all transferred and ready to roll on new phone. Was very good.

I was worried that it wasn't going to be possible to file my claim as the item was no longer available on Amazon, and it would be a hassle submitting documents or getting a hold of a customer service representative for help. This site made it fast and easy! Using Asurion protection has been a great experience. I appreciate it!