Asurion

The service reflects the management. They are terrible at how they treat their employees. Never giving accurate information to their techs about the customer calls, sometimes giving the wrong information or device to the customer before they leave the hub, and then the tech and the customer are both left frustrated and confused all because they want to operate without inventory. Their call center is a joke and their managers are awful without ANY care to their techs safety OR well being. And if techs decide to follow COMPANY POLICY about their own safety - they are fired. PERIOD. END OF STORY. Three techs in my area in the last year. And Asurion will deny your unemployment claim. SHAM COMPANY. SHAM SERVICE. SHAM COVERAGE. Just by your warranty and your cell service coverage.

Overall process was very easy - phone came overnight and return envelope made return simple; online help to change over phone was very very helpful - even tried to help with getting data off old phone which had a broken screen; reminders to return phone were also helpful without being bothersome.

I’ve been working on getting a new phone through my insurance for the past 2.5 days. I do not have a working phone, which is why I need a new one. They are telling me that I need my phone to complete the process through iPhone settings, which is impossible. They are also saying I need to get into my email, but I do not know my password because I’ve used Face ID for so long. To reset my password I need a phone, because the retrieval is sent to my phone number.

Went to T-Mobile because phone stopped working. Had been paying $18 a month for protection, and, after 3 hours in the store, the T-Mobile employee filed a claim with Asurion. I was unhappy that I wouldn’t receive a replacement for 3 days… Get home to find an email saying claim not eligible. First Asurion rep goes into endless loop about needing correct IMEI from phone that won’t turn on, and my T-Mobile account now has the IMEI for the cheap temporary phone I bought while waiting for a replacement iPhone. Have spent the better part of 2 days trying to call them to resolve this. At least 5 different phone calls, frequently get disconnected, haven’t gotten through to a supervisor, and, even though they ask for a good call back number, nobody has called me back. Not sure what to do now, but really feel bad about spending an extra 20% for worthless “protection.”

Sent technician for claim, he stated without diagnosis that he familiar with A/C. Can't be repaired. Called Asurion. Told me to listen. Was told A/C works..still working on repair months later and getting run around.

I would like to comment about one of the worst customer experiences and businesses I have had the displeasure of dealing with. My wife had left her phone on an airplane (our bad). I filed a claim and received a new phone and paid the $275. This happened pretty quick. A few months later the airline sent her phone back so I contacted Asurion to find out what should happen. They told me (I called 2 times and same answer both times) to send the replacement phone back and they would return my $275. Great.... However this is not how this went. I called AT& and an hr and a half later they were able to activate her original phone. This only lasted 2 hours and it was not working. So back on the phone for another 1hr plus same result. Called again....said to call Asurion. No help. I must have called Asurion like 5 more times (probably an hr each time) and then they told me I needed to call AT&T.

I was having issues but Nigel and Mark were so sweet and helpful. I'm so grateful they have such kind and patient people working for them. We seriously need more people who are like they are. So grateful that this is the company my insurance is through ❤️.

My I phone was cracked & wanted to get it fixed. Went to AT&T in Willowbrook and was beginning to feel like I was getting the run around. I ended up going to a bigger AT&T store and met Josh who was a true customer service person. His willingness & expertise truly calmed me down. Josh is great and I think the world would operate better with more Joshes in The world. He helped me to file my claim & the full process. Kudos to Josh.

The guy that took care of me was extremely helpful. I believe his name is John. He was patient, kind, knowledgeable and super helpful. My husband and I have been with AT&T for years and this is one of the first that actually takes time to listen and help us.

I looove you!! I had my replacement phone less than 24 hours!! I'm old school and I was worried I wouldn't be able to do it online.... WOW! AMAZING experience. I will definitely share my experience and thoughts for Asurion insurance. Definitely a must. THANK YOU SO MUCH!!!

The service was quick and easy. It took next to no effort and they had the new phone at my door in less time than even they said. The website was simple. You couldn't ask for a better outcome. Way to go.

I had an excellent experience with Cristian. He made me feel I like family with excellent service and skills. He has a great personality. Always willing to help other with his great skill and exceptional attitude. Thanks Cristian. Godbless. He has the potential to train other people with excellent skills and exceptional attitude. Your company need people like him in other Stores.

Asurion sent my replacement iPhone to me in 1 business day. This was unbelievable. The refurbished phone was in excellent condition. Asurion employee Xavier at the ATandT store on McFarland Blvd. next to Midtown Shopping Center went on and beyond to be helpful in transferring my data to my new phone and explained other features about the phone which is very helpful to a senior citizen. Asurion also made it very simple to return my old phone back to them. I will recommend Asurion insurance to anyone without reservation or hesitation.

Asurion tech services were unable to fix my device due to water damages and I was given a new device for $39. I received my replacement device the next day. My experience overall was outstanding to say the least. I would highly recommend their services.

I was asked specific questions about the device so it would be done easily and quickly. But most importantly correctly the time. The device had fallen out of a pocket unknowingly then ran over. I am glad l purchased the plan to protect us from any accidental mishaps.

The facility was nice and clean and both male employees that assisted me were professional and nice as well. The time it took to repair my phone was not long at all, I went next door to shop at target.

Great company. You won’t regret it. They took their time. Found out the problem and they solved it. Great customer service. You can’t beat the prices. They are the best around. Great family plans. Great staff at the stores. I love my watch I bought.

AJ did an awesome job at taking care of my phone issue. He greeted us at the door, he then went to ensure they had the proper items in stock to replace my battery. He then provide me with the proper amount of time to service my phone. Awesome job. Thank you AJ! Thank you!

I ordered my phone from Asurion, I didn’t receive for 4 days then I made a comment online that I didn’t receive my device, someone came to my house and personally delivered in 3 hours when I told them I'm going out of country next day.

Nothing but great things to say about the service online and with the AT&T store here in Brownwood. Jennifer was a great resource and great knowledge of everything I needed and really saved me money and giving me the best offers and best promotions.

My experience was great the only complaint I have is the price my copay is $299.00. I realize the phone is higher end but I pay and pay every month and don't think the copay should be so much. Thank you.

Super Easy and Helpful!! Couldn’t have been Better!! Got my Phone which has my life in it fixed!! Thank you ATT and Asurion!! All taken care of in less than an hour! I definitely will be telling all of my friends!! Thank you again!!

Filing the claim was easy. I did it all online. Made my apt and the next day I went in for repair. Quick easy fast! Very satisfied. I used the link from Att.com to file the claim. It took about 7 minutes total. The store I selected had 2 hours turnaround window, they even had screen protectors.

Jonah and his partner were extremely nice, amazing and professional. I want to thank Jonah and his partner for an amazing experience. I highly recommend them or request them. They deserve something for amazing customer service. I hope they see or hear about this so they can know how fantastic they are.

Bryan came to my house very fast and made sure to message me as soon as he could to tell me he would be there. He didn't miss a beat! He made me one happy customer! 10/10 would recommend you keep insurance on your phone. I don't care if you "are very careful" or whatever excuse you have. I said the same thing and still am happy I kept the insurance on my phone. Otherwise I would've had subpar service from some company not partnered with ATT or Asurion.

Tech was great. He was on time, communicated well, polite and courteous, and the service completely exceeded my expectations! Would highly recommend for friends to use this service. The ability to have a tech come to my home for the repair was so convenient. He explained my options and was very thorough.

Called to let me know about what time he'd arrive, came to my job as I requested. Took my phone to his work van and in no time, had me a new screen and my phone back to working order. Awesome experience... Couldn't have gone better.

Broken screen, called Asurion and they set me up with an appointment the next day. The Tech shows up and had stripped the screws on the bottom of the phone. The next day I have a brand new phone by noon from FedEx.

I had a great experience with uBreakiFix Of Wilkes Barre. They were very friendly and Took care of my battery problem asap. I would recommend them them to anyone! Also the MOOSIC site was very good and Recommended the WB site because they did not have the battery!

Great experience. Getting my device fixed was quick and easy. I’m so happy. Highly recommended getting insurance for all your devices as you never know what could happen. The device protection is absolutely truly amazing. Thank you.

Our Samsung 65 inch LED TV is covered by this Asurion warranty through 1/2024. Our initial claim was submitted 6/2022. Since that time, there have been 4 unsuccessful service repairs for the same defect that to this day has NOT BEEN RESOLVED. The fourth "repair" was completed by a 3rd party contracted technician service called Definition Audio Video Corp. The technician replaced the motherboard with a used device that still had the previous owner's names and passwords loaded which blocked us from watching some of our streaming services that we pay for each month, and this is the FOURTH replacement of a motherboard that did NOT fix the original complaint.

It was an easy process. We received the tablet in under a week. The model we previously had was older and they no longer sell them, so they upgraded the tablet as well! Purchasing this plan is worth it, we have replaced several phones over the years and have had a great experience every time.

Store was neat, clean, and service personnel were great! I though I had to replace my S22 Ultra because it was tossed into traffic and severely damaged. They replaced the screen and it works perfectly. The whole process took about 2.5 hours. They also helped me determine the reason my backup phone didn't work was because my micro SIM card from my S22 was smaller that the slot in the backup phone. I recommend this Van Nuys, California store.

I was very pleased with the service. Everything was quick and so organized. I felt very confident about the young lady fixing my phone in 20 minutes! Great customer service!! ❤️❤️ Been with AT&T for a very long time and been very pleased with my phone.

Everything went perfect! The technician was very professional and he did A Awesome job on my Android!! Could have not asked for a better job than what he did!! The technician was on time he told me that it would probably take an hour to fix! And it took less than that. Would definitely recommend Asurion to anyone that needs their phone fixed!

My iPhone 12 screen was cracked and within 2 hours I received a call to pick up my phone. The customer service was excellent. I brought my phone to U break and We Fix in Henderson NV. Asurion communication with the service provider was great leaving me with a wonderful experience.

Fast and great service. Easy to complete my claim. Everyone that helped me complete my claim was friendly and very helpful and I would do it all over again just because it was so easy. Asurion provided me with A-1 service.

The quality of politeness and response time to fix my phone was remarkable. 5 Stars! The level of service and product knowledge was remarkable. The fact that the time set for the work to be completed was accurate and would continue to take any IT problem I experience in the future to the Citrus Heights location. Bravo to your entire team.

They were friendly and patient with assisting me with my situation. The only thing I would have like was some type of screen protector or film cover for my screen as I brought it in to be fixed. However, I am overall happy with the service I received. They are great!

Process was quick and easy from start to finish. I received my product right on time. My product was secure and protected during shipment. It was also convenient to use the same box and supplies to return the old product.

My granddaughter had lost her phone and I did start the process online but it was a little confusing, anyways I called and was able to talk to this amazing lady named Ashley who was extremely helpful, professional and so kind. She made the experience super great and easy ! Thank you Ashley.

Cracked my phone screen for the first time ever. Called the same night to open a claim and went in the next day to get the screen fixed. Megan was very helpful and friendly. It took an hour to complete but everything was finished and my phone was sanitized and cleaned and I was ready to go. I am so happy that it could get done so quickly and perfectly.

Diligent and professional services are the best words to describe my experience. I've had 3 claims this past year and they replaced my devices with either up-graded, 'new' devices or repaired it like new! By far the Best customer service experience I've ever encountered. Thank you Asurion!

I dropped my phone and cracked the screen. It was fixed as soon as the repair store opened and I could drop my phone off. The process was super easy, and they took care of the problem as soon as possible.

My daughters phone was damaged, screen cracked and not working properly. I dropped off my device at this location per my mobile coverage listing. When I returned two hours later, it was like new again. Terra was extremely polite and kind. I would definitely recommend this place and service.

The technician was very professional and helpful from start to. Very pleasant and informative. All-around great experience. I recommend the technician that help me to anyone needing to get their phone fixed. He was able to show me some features on my phone that I had no idea about. Thanks again.

I came into AT&T with a friend because they needed their cracked screen fixed and I needed the same services. We were greeted and Al who worked on the phone asked if I needed anything and said he could get that done before they closed. It was 5:30 and they are scheduled to close at 6 pm. He fixed my screen in less than 20 min and I was grateful for the awesome customer service and quick fix. Shout out to AL!!

It is the only automative system that I trust and it works very very good. No complaints here. I feel safe with this one. Not only is it fast and safe. If you need extra help, they have extra help with alternative help. And to return your old phone if you have, it is very easy to understand and follow directions.

I would not have Asurion to do nothing different at all. The service and repair guy was amazing! The repair guy took the phone to the repair van. From there the repair of my iPhone 12 Pro Max screen took maybe 30min and cost $29.00 and change. Very easy and convenient. Thanks Asurion.

Krystile was wonderful, handling our claim quickly and efficiently. My grandson was crushed when his Christmas smart phone landed in the toilet, but now he's a happy camper with a replacement! Krystile truly saved the day, was fabulous and made it so easy! I highly recommend this program.

After our device fell in water we couldn’t get it to work again so we filed a claim. We got our new device in 3 days!! We live in Alaska and shopping takes a bit longer for most things, but 3 days was great. We will definitely keep this insurance on our devices!

Dropped my phone today and my screen shattered, I was devastated! Stopped by ATT to see what I could do and thankfully, with my insurance I was able to go to YouBreakIFix and had a new screen in less than an hour and it was completely covered by my insurance! I was very pleased with my experience.

My girlfriend dropped her phone and cracked its screen. After completing the claim online, we took it to the local Asurion repair center, they replaced the screen in the quoted time and it looks like new again. Would recommend Asurion to those looking for repairs.

Had a great experience with an unfortunate incident of breaking my screen. Stephen did an awesome job and was very professional and competent. I would highly recommend him to anyone with a broken phone. I didn’t realize that it could be done that easy.

This protection is worth every penny. Not only is it a great plan, but the people who manage their customer service are phenomenal. It’s rare to have a great experience with customer service anymore, so it’s saying something when you come through the process being delighted. Thank you Andre!

THE ONLY TIME I WOULD FEEL SAFE LEAVING MY PHONE UNLOCKED IN THE HANDS OF A STRANGER... FAST, SIMPLE, EASY... Took less than 2 hours to repair my cracked glass...Upon walking in to the store I was greeted and instantly taken care of...All my questions were answered and I left feeling confident leaving my device UNLOCKED in the hands of STRANGERS.

I wrote her name down and I cannot remember my CSR‘s name but she was exceptional and moved things smoothly and quickly for me. She understood my urgency at the moment and didn’t waste any time. I had been trying to go about it a different way and it took me two days. Oh I got it. Her name was Lisa. She was amazing. Thank you!

Came in for a battery replacement on an older iPhone Xs. They had the battery in stock! Got me a convenient appointment, got me right in and took care of the repair. Reps Theodore and Aubriana were knowledgeable, friendly and informative. Great service and quick turnaround time!

I dropped my iPhone and cracked the screen after speaking to Asurion representative and she told me where I can get my phone fix. I went to the place and had my phone fix in 2 hrs. It was very easy and convenient for me no stress. No hassle. I’m satisfied.

Having a store front that I can take my phone to is genius. So easy to get the service done is amazing. Sooo pleased. The representatives were knowledgeable, friendly, and courteous. Service was fast and had no hassle transaction. I highly recommend using these services if you have the opportunity.

I used a claim through T-Mobile as I pay for device protection and paid the 99 fee to replace my son's iPhone. Sent in the broken one and they claimed they didn't receive it. WHAT. I even called them and confirmed that to them I sent it back. They said I would credit they received it to my account, but that did not happen. I am charged on my BILL. WHAT A NIGHTMARE! I AM LIVID!!!! COMPLAINT NOTHING BUT A NIGHTMARE!

Personally treated like a valued client and could not have asked more of person who our claim nor the gentleman that helped me get my replacement phone back on the network. So very glad I had you folks to interact with and make a lousy situation much better.

From start to finish my experience was seamless. The location was easy to find. Parking was easy. I walked in and received a warm happy to see you type of greeting. Troubleshooting was quick. Was told 90 min my phone screen would be fixed. Came back to pick up my phone. Greeted by a different employee but with the same friendly manner. My phoned looked brand new with the screen replacement! Absolutely no charge for the repair. It was covered 100%! Well worth the insurance! I highly recommend the Chesterfield, MO location and their people working there!

Superb service. It didn't take time to get my phone fixed. I would recommend anyone to use Asurion services because they are the best. I don't know about other electronic devices but they are A-plus in phone repairs. And guess what guys, if they can't fix it, they replace it for you!!!

The tech was on time, friendly and very helpful. I would certainly recommend him to anyone. He came right to my work and had my phone fixed within thirty minutes. He was very knowledgeable and helped me with my broken screen.

I had the opportunity to work with your employee Rebecca today. She was an absolute godsend. She took her time helping me with care and concern. She did everything she could to get my phone repaired in a timely and calming manner. What an asset she is to your company! Thank you for everything Rebecca!

Customer Service Was Excellent, and very timely repair, plus technician was friendly and did a great job! My Asurion insurance is very affordable and gives me a great peace of mind knowing if something would happen to my phone it is very affordable for service and repair!

Phone broke, within 24 hours a tech was at our home and repaired the device. Damion did a fantastic job, was polite, efficient, explained everything. Great job Damion. The website was easy to use and efficient. I would recommend the coverage and plan.

Took my Samsung phone to the AT&T store in Orland Park, IL and the representative Nathan provided excellent service and upon receiving my phone set it up moving all items from old device. Far beyond excellent service. The whole process was easy and simple to follow. Thank you.

My phone was completely broke, I submitted a claim by Monday afternoon and my phone was fixed by the next day. So happy and extremely satisfied. I though I needed a new phone, however, with Asurion, it cost me almost nothing.

I arrived, I was help immediately, they had my name already on their list from when I contacted them on phone. He repaired my phone in 2 hrs. They contacted me 20 minutes before he was done. When he handed my phone to me. He made sure I was satisfied. Great service, highly recommended it.

I requested a replacement device for my Galaxy S21 Ultra that had water damage in late Nov. I got a replacement device for a Galaxy S20 instead. Upon realizing this mistake, I called back the same day to request a reshipment in early December. And here is where 3 months of back-and-forth goes by... This would require a book to explain everything that went down after the last 3 months so I'll summarize. I call in, they see the mistake and say they will ship out the right phone. I call back after no phone reshipment or answer for a few weeks, and they say that they didn't receive the previous device, even though someone else said they did. They said a different department didn't recognize it. I called after they finally recognized the phone in late December but now they say that they see the wrong device on file. They say they will make that change.

Within 3 days of reporting phone stolen, AT&T blocked phone and retrieved all my data to new phone without changing my directory or number. I received my new phone within 3 days, I am a longtime member of AT&T, I highly recommend. Get the insurance for your phone immediately, you won’t regret it. MSgt USAF RET.

I had to work with Asurion under the worst circumstances. My aunt's phone had so many viruses that it was nearly impossible to do a data transfer yet they worked with me on three separate occasions for over two hours to work through the challenges I was having with the phone. They not only quickly established that the phone was broken and offered a replacement (which came in upgrades) but also helped this tech-unsavvy niece try and get her 83 year old aunt up and running but also cares enough to go the extra distance with care because she had precious photos of her recently deceased husband in the old phone. The associates I worked with (all three of them) were outstanding in their desire to go above and beyond! I couldn’t be more pleased!

I have filed a claim for a lost device, but Asurion has sent me an RMA box with a return label requesting the return of an iPhone. However, it is not possible to return the phone as it was reported as lost in my claim. I have AT&T Mobile Coverage and Home+ Protection.

I call and done a insurance claim on my son phone and when we got to replacement phone it won't work so took it to AT&T store and the associate told me that the phone was no good!!!! I want never do another insurance claim again with AT&T. They need to make sure their replacement phones are working before sending them out to customers

My daughter broke her phone screen on Sunday. I took it to Asurion by 10:15 on Monday. Phone was fixed by Levi at Asurion by Monday at 2:00. Great prompt service. He was also a very courteous, nice man to talk and work with.

Shredder untouched for 3 months. Didn’t work with first try. Called Asurion Protection plan who transferred me to 5 different people. Each person put me on a long hold. Each person refused to honor my claim.

I felt you people were fair on explaining everything to me and it was done on in timely matter and I love I got my phone back the same day in only in few hours. Great work to the young lady who did the work at AT&T. Thanks a million.

Experience was fast and easy. The appointment time was a little later than I scheduled but the technician communicated with me on what happened. I appreciate it. Thank you. Phone is fixed now. It took him about 30minutes and he didn’t have to come into the house.

I had to get my front glass replaced. I made a claim at At&T and schedule a date that worked for me and they offered a fast and easy way to accomplish this, they came to my home and it only took 30 minutes which is amazing, I highly recommend the insurance on your plan!! The technician was very quick and respectful. He kept me up to date on his expected arrival the day of the appointment and finished within the approximated time frame.

The technician that came out was literally perfect. He fixed my phone in 20 min. He was great. It's like my phone is brand new. I love his customer service. He was so nice and he came ready to fix my phone and that's just what he did. Thank you att for a great technician.

AT&T has excellent cellular coverage and most of the time a fast over the phone customer service experience. When it comes to filing claims it's so easy and very convenient especially if place online! Therefore, don't hesitate do choose AT&T for your cellular service!

The young man who came to my home was extremely nice, courteous and very professional! He was polite and knowledgeable. For his young age he was genuinely experienced. Thank you for sending him to my home to fix my device.

Was easy and fast to have my cracked screen replaced. Phone looks brand new and works like it did. They did a great job with explaining on what was to be done and checked everything on the phone out to make sure it was all working and then did the same after the repair with the fast repair and the customer service they have. I would use them again and again if I need repairs.

All seemed to go smoothly until I received the replacement device. Came out of the box with a battery problem that makes the phone crash and shut down randomly. I think that would be a long enough of an explanation, but it’s not.

My overall experience surpassed my expectations. I went in with a major problem, thinking that I was going to have to pay for a whole new phone but they suggested a even better solution, they help me with getting my screen fixed. The guy in charge of fixing my screen was amazing, quick, to the point, and polite.

The technician was very professional. He explained everything he going to do. At called me when phone was repair. When got at the store he explained what he did. And explained the warranty of work. If there is problem with phone. Told us call customer service. Top-notch service.

Tech took care of my phone being cracked and screen went pitch black. He stayed in later than his shift causing him needing to push over personal plans to get my phone issue resolved and he did. He is a great person and very professional tech.

I dread dealing with phones in any way and I couldn’t believe how simple this was to set up, and then how prompt and efficient the rep was. Barely needed anything from me and was done in a few minutes. Phone is as good as new now.

Like most people I put out a lot of money for my phone service and insurance and I pay my bills on time so when I have an issue I expect to receive what I’m paying for & great customer service. However when my phone needed repair I did not get great service from the original technician that was assigned to fix my device. Despite me making an appointment days in advance he waited 1 hour before my appt and sent me a text stating he didn’t have the part in stock. WTH!! I took the day off & he waited until the 11th hour to notify me. I ended up going to a local authorized location & they did the repair in less than 1 hour. 5 stars to local authorized deal and 2 NEGATIVE stars to the lazy technician who was to arrive at my location for the repair.

I went to AT&T at 555 Broadway and had the best experience. ** took the time to describe step by step and was very informative and caring so that I knew exactly what would happen and was very attentive to my questions. He told me what time he should be done with phone and was on time. He really took the time and made sure I was satisfied with service. I am going to come back to him for any of my service repairs.

Fast and reliable. Great customer service. Very friendly. Always handled the request officially and very structural. Very reliable. Very high point of customer service and great feedback. Always called me back when I needed them to. They provide the best of the best.

I came in with a glitch on my Androids LDS screen. The staff member was able to identify the issue immediately and propose a solution. The screen and screen protector were replaced within 2 hours. The staff was friendly and knowledgeable!

My technician was professional, kind, and took great care of me. My phone is my lifeline, my job requires me to be on my phone all the time. My screen had broken and I could not use the phone and he fixed my phone in less than an hour, and was so incredibly nice. I appreciate him and his attention to my needs. Best experience ever!!! Please let him know how pleased I was with his service. Hendersonville AT&T Store.

The process was done quick, fast, and right. Repair person was very polite and courteous! I’m very big on customer service and I love a five-star on hospitality and the fact that he called and came to me to repair saved me a lot of time and I’m A HaPPY customer, still! 5 Stars.

The experience was awesome. Pro-Tech Repair Expert, Ellie, and Associate, Adrianne, made a very difficult situation so wonderful. They were helpful, very friendly and kind. I am from far away, out of town traveling and broke my cell screen. By the end of a short while, the screen, housing, and battery were replaced and I was ready go! What a relief to have come across such a great crew! Thank you.

My iPhone 12 screen was cracked and needed to be replaced. I made a claim same day and was able to be fit into an appointment slot. The service was fast and easy. My repair guy was kind and helpful. I would recommend this service to anyone needing a screen replacement.

Very fast my Galaxy s21 ultra screen replacement. My text was super faster and good work, good communication and very polite about the job. Thanks. Guys change my screen and now my phone looks like new. Very fast steps for the claim form.

Easy as getting a snack. Agent came within agreed time. Handed phone and he replaced battery and ran a check of phone. My IPhone seems to work better and I can tell battery life is much better. Thanks Asurion for the fast and good job. Well done.

Broke my new iPhone 14 pro max, called Asurion and they filed a claim for me. The claim was done in a couple hours and I got my new iPhone the next day. AT&T has been great to me for the 9 months I’ve been with them. Thanks for everything!

My daughter cracked her phone screen and after filing a claim I was directed to my nearest AT&T store. The phone was fixed in 10 minutes. It was simple and quick. I was very happy with the process and the results. Her phone is like new again.

Very pleased with the professional and kind service offered to me. The team is very knowledgeable and secure my account so no one can get to it. After finding my information and confirming my account the delivery was placed and sent promptly. I received my replacement in the next 2 days which was very quick to me. Thank you for your excellent service.

Great service when I call concerning my service. I receive great service in help resolving any questions regarding my service or device. When I call there’s not a long hold time for someone to answer your call. Great Service!!!!

The young man doing the repair was very professional. He called to let us know when he'd be here, explained the process very clearly after he arrived and completed everything quickly! We never had any questions because he explained everything so well.

As a professor in technology working in K-12, I was very pleased with the customer service and her willingness to explain every step of the process. The service was done in an hour and I was returned a flawless phone.

I had the pleasure of meeting Travis to fix my phone. He was so kind and very informative during the process of fixing my phone. He did a great job and I am very satisfied with the services he provided.

They fixed my broken screen super fast and the phone was sealed in place like nothing had happened. Loved the Job specially the claim process. It was fast and easy. They even called to set up an appointment to make sure my service was going to be done right on time. Isabella called to set everything up. Thank you.

They made replacing my phone easy. I would recommend everyone to get insurance with them. They're one of the top insurance companies that I know of and they protect your account. Thanks. I really appreciate cause I need my phone.

Great place and fast service. Customer service was amazing and I like how the repair was done less than 1 hour and I received a text when my device was ready. They answered all my questions and gave me quotes on another device that needs repair.

David at the ATT store was very helpful in getting me the contact information I needed to start my claim. Was very pleased with the quickness of taking care of my broken phone. Technician came to my house and was very knowledgeable. Thank you.

When I had an issue with my first replacement phone Asurion went above and beyond to resolve the issue. They had another phone at my house delivered by a representative who made sure the phone was activated properly. I am very satisfied with this service and their representative's knowledge and assistance.

My tech Nick was AWESOME!!! He set expectations and exceeded them!!!! He was the best. Nick was not only on time. He was even early which was even better and the best thing was that he got my shattered screen and frame of my phone fixed in 15 minutes.

It took 5 days plus for them to approve my claim. The worst customer service experience ever. I was hung up on. I was told that I would get a replacement and then the claim will get denied. The customer service people were not familiar with their at all.

I came in for a screen repair on 1/20/2023 and the Asurion representative at the West End location was great! Quick and easy! I would recommend getting the insurance plan on your lines! $29 for a screen repair. You can’t beat that! Thank you so much!

Very friendly staff at the Wake Forest location. I had a terrible experience at the Oberlin Rd location. Wake Forest made sure I had a great experience from the phone call until the pick up off my device pickup. I will definitely recommend this service and especially this location to friends and family!

K was the greatest and most helpful employee I have dealt with at AT&T. Fixed my problem quickly and was very nice and polite. She had all the qualities that AT&T should be striving for. She didn't make me feel dumb or talk down to me like most of their employees do. She was awesome to deal with from the moment I spoke to her on the phone in the morning till the time she fixed my screen and made my day.

Home repair service was so quick and easy! They come to your door verify your phone then repair the phone in their vehicle while you are still in the comfort of your home. Would definitely suggest this type of coverage for everyone.

Kyle was professional and timely. You will be fortunate to have him show up to do your repair. A+++++. Screen looks and performs like new! Total repair took about twenty five minutes and my phone looks like new! Highly recommend!

I have been on the phone with ATT and Asurion for the past few hours and neither is taking ownership for this issue. I filled an insurance claim with Asurion and was sent a refurbished phone, upon setting up this new device I began getting spam calls, text and notifications not from SMS/Messaging and locking my phone, then having to hard reset, from what TWO reps have said it's MALWARE and I have to go to a location to have my phone repaired and pay or I can upgrade and trade in my device. This is not at all acceptable as a long time ATT customer with 4 lines, 2 ipads, 4 watches and TV/Internet services. ATT/Asurion were quick to take payments and not will to help.

The gentleman at the AT&T store in Bay Plaza Shopping center in Bronx, NY was so helpful. I called ahead and he assured the parts were available for my device. When I arrived he was ready for me and it only took about 20 minutes! He was very kind and explained everything!

I had an awesome experience. I wish they had on site techs to fix your phone back then. I remember you had to send your phones in for the phone carriers to consider if your phone could be fixed. Thank you Nikki from the AT&T Cottman Avenue store.

My tech Larry was super professional, efficient and polite, he resolved my issue in a timely fashion and was very knowledgeable. The service he provided was EXCELLENT! I love that my phone was ready within the timetable given, and he also let gave me information in regards to my protection that I was unaware of!

This is the 2nd time I've used Asurion, both times excellent coverage and fast replacement, well worth the monthly charge. 1 replacement was a faulty battery the 2nd I had filled the memory area in the phone. They replaced it with an upgraded reconditioned phone, that works just fine. I would recommend them to all phone users. Thanks for the great service.

My experience was great. My phone screen was cracked and I was very upset. I was sent to AT&T in King of Prussia where I met Angel my expert and he was great. He was very friendly and professional. He got me in and out. Thanks Angel.

Had a cracked screen, took it to a nearby shop, it took them a couple hours and everything was done. The job looked great and was done professionally. Staff were super nice and handled the problem effortlessly. Nothing to improve on A+ experience.

The technician communicated quite well, letting me know he would be a little bit later within the two hour time frame I was given. Most companies show up when they show up, with no notice or empathy for the customer. Once he arrived, he came to the front door to get the iPhone that needed repair. He was so friendly and professional! He took the phone to his van to repair, which only took about 20 minutes. The phone looks perfect and I was extremely pleased with the entire experience. So convenient!

Wife’s phone had a cracked screen. Took to ATT store which had a repair department. It was a drop in without an appointment. Kyle was very helpful, friendly and efficient. Quality of the repairs was excellent. The repaired screen was ready to pick up within an hour.

I have used Asurion 4 times over the years and couldn't be happier with the service. 2 phone replacements and 2 phone repairs. The repairs are done at my home. The techs are friendly and do quality work! Thank you!

The process to determine the course of action for my damaged screen and get it fixed same day was so incredibly fast and easy. I was thoroughly expecting to be days without a phone and to go wait in line at a store. They had my Google Pixel 6 screen in stock and turned it around same day. I know that maybe doesn't always happen, but for how easy it was, I would've even waited another day. You don't think of insurance claims as a pleasant experience, but both of my interactions with Asurion have been excellent.

Broke my phone screen last night. The claim was so easy to do and the process was so quick. I had my phone back the same day within an hour! Only downside I wish more locations were available near me. Wasn’t too bad as the location I went to was near work, had it not been for that I would have really needed to go out of my way.

I don’t know what I’ll do without ASURION. They have help me and my family many many times with replacement phones. Yes there a fee but it beats paying full price on a phone. I would definitely recommend this to family and friends to always have a protection plan for all devices. It’s so easy to get and it’s affordable. Thank you ASURION.

The repair tech knew exactly what was wrong with my phone. The repair took less than 20 minutes and several parts were upgraded. I'm an extremely pleased and satisfied with the service. Any other issues that I may have, I am immediately contacting the repair facility. Thank you.

The technician showed up within the estimated time frame and was cordial and respectful. He fixed the issue timely. Technician also communicated with me throughout the morning to keep me aware of the estimated arrival time. He also took precautions by sanitizing his hands and equipment prior to handling the phone.

Amazing great service great work! From the time I made my claim it only took 16 hours to have my phone back. My screen was cracked and they had someone out to fix the next day at my house. The price couldn't have been better because of the protection plan I had. Thank you so much for getting me back on track.

I received excellent customer service during the service process of getting my daughter’s phone repaired in the store. Camp Creek location is who I would recommend anyone to go to for their service needs. I went in late Saturday and the gentleman helped walked me through how to pull up the claim I had started and helped me finished it. And then explained how the process would work and their hours of service for me to return the next day!!! The technician Janet was very thorough and again explained each step of the process as she completed it!!! Highly recommend the Camp Creek store!

Elias the Asurion tech came out to my home and serviced my cracked iPhone screen super fast. He was very professional and knowledgeable about the procedure! Was in and out in 20 minutes. He took his time to explain what he did and the warranty the screen has. I am very happy with the service and the price I paid. The techs here at this location really do go above and beyond what other cell phone stores don’t do. Thanks again Elias. Will come back again for any cell phone need. You deserve a raise for the service you give!

I’m very pleased for their quick service to repair my Apple cell phone. I’m having laptop computer problems. I had discussion with their technician. He explained to me the process. It made me decide to bring my laptop for repair.

Very happy with my mobile insurance Asurion. They’re there for you when you need them. Prompt, fast and friendly. I wouldn’t want any other company to insure my devices. You won’t be disappointed with Asurion! Five stars to them and all the Asurion family! ⭐️⭐️⭐️⭐️⭐️

I had to have my Samsung Galaxy Z Fold 4 replaced due to some damage to the screen. This transaction was the easiest I have had in 15 years of service! Thank you Asurion! If I ever go to another carrier, I will make sure they have your company for device protection!

This appointment was so easy to schedule and I got in within a couple of days. The technician was so kind! He worked from his vehicle and was done in 20 minutes. I had no idea how easy this process could be.

Great customer service. The service representative is completely aware of all aspects of our coverage and addressed our needs right away. Fast and friendly service. Thank you so very much! Keep up the great job. I recommend this service to anyone who needs help with their coverage.

Kevin the technician was able to fix my phone in less than an hour without having to replace it. Very impressed with the attentiveness provided at this att store. Wait time very short. Was able to leave store with assurance of being contacted when phone was repaired which took less than an hour.

Excellent protection for my mobile phone! Can’t argue how smooth it all went! Technician was fast and awesome along with the operator who guided me to set the appointment up! It was a great experience for a service I was glad to have!

The technician was above any expectation I could have wished for in repairing my AT&T cell phone! With kindness, patience and consummate professionalism…my busted screen was repaired and returned to me as good as New and within an hour! I would highly recommend!

Got my phone the next business day with FedEx Express and was pleased. Lady that helped me was super nice and made sure I was satisfied. Knowledgeable and fast quick service. I'm loving my new phone. Most all the important stuff got transferred. Be sure to back up and sync.

Very helpful and polite when he arrived at our apartment. He also was quick about replacing the screen and did an amazing job. Very nice. I’ve never had a problem with ATT. I would recommend them. I love how they try and get you good deals on products.

I just wanted to put out a huge shout out to the team in Midwest City Oklahoma who helped me with my phone yesterday! You guys are the best! I even got some discounts on the things I needed! I highly recommend the liquid glass on your phone. So clear and bubble free!!! The team there really care. ❤

Getting my screen repaired could not have been easier... It was super easy to schedule and really convenient. My service tech Brian called to let me know he was on the way, was on time, really friendly and took care of my phone repairs. I highly recommend Brian.

The tech that came to me was beyond friendly and knowledgeable. The service was so quick and easy. My screen was cracked. Now it’s completely fixed. I have no complaints at all. My experience turned from an irritating one to simply amazing.

Would have been 5 star but I couldn't get into my email so couldn't get any updates so just kept calling them to figure it out. Even though I factory reset my phone I guess I forgot to log out of my email. Not their fault but definitely something to remember.

I was out of town when my phone stopped charging. When I called and explained my problem, I had a new phone in two days. Very satisfied with the service that was provided. I didn't think they would send it to different address, but they did.

** was very helpful in the entire process of getting my phone repaired. I would definitely recommend others to go to Asurion for their cell phone repairs and much more in repairs of their cellular phone. The location for the repairs was close to home right in Hamden. 2100 Dixwell ave Hamden Ct.

Hollie was extremely helpful. Made everything SO easy and she was an absolute sweetheart! I would definitely recommend her to anyone looking to get their devices fixed. She literally worked my schedule and met me where I needed to and fixed my iPhone in less than 20 minutes. So impressed.

Quick and easy. Very professional. That’s why I have AT&T as my provider. Hands down. Two thumbs up. Thanks. I’ve had these guys since day one and can’t think of any time there has been a problem. My phone would not charge and I stopped in to AT&T. Within 2days I had my phone and went back down there to set my phone up. They stayed late to change things over and all my things were t changed over to my new phone

I wish I remember the gentleman’s name, he came to my office instead of me having to go in, the whole process was about 30 mins and he gave me my phone back good as new as it wasn’t charging very well and the screen was turning different colors..He fixed it right away and made sure I was aware of what was going on in complete detail..HIGHLY recommend.

Chris friendly, professional, Excellent service with no hassle. Resolved my issues ASAP. Chris calmed my nerves and I received my husband's phone the next day. Being he was no longer working, needed it ASAP for work, personal and emergency calls. Professional, friendly, EXCELLENT. Mission Accomplished.

Asurion representative offered us the AT&T home protection plan and we declined and he still continued and added service without authorization. Representative refused to help us remove it, told us to call customer service to get it removed and did not even apologize.

Best in the business. I recommend this company to handle your cellphone needs. They are quick, professional, and easy to deal with and their work is topnotch. They made my cell look brand new in less than a hour. I was amazed with the results.

The service to me was excellent. The only problem I had was that they kept it overnight, and I did not get a call to give me a status update on my phone like they had did Monday before close. The associates were very friendly, professional, and did a superb job replacing the screen on my phone.

Phone dropped had a green line: was fixed within 20 mins or sooner: with the option to drop off the phone or to have a professional come is convenient: I would recommend the insurance because with these phones we never know the issues that arise abruptly: the professional was kind, friendly and fast.

Was impressed with the process when I called At&t and how the insurance was handled. Their hours were flexible and did not realize how convenient the locations were. They never thought process would be so fast. So important to have the insurance.

Asurion is the best. AT&T play games with good customers. Apple's a robber. You buy this overprice defective stuff and they overcharge to get it fix. This the second I had a issue with a iPhone 13 Pro and my mom's was with AT&T when it was called Ma Bell. Wasn't no computers and all this overprice stuff and when she passed away in 2015. I took the account over, and I’ve one deal with them. But thanks for Asurion or this wouldn’t be worth dealing with!

Really enjoyed talking to the representatives they were very knowledgeable and helpful! To our needs. I’m just grateful that I purchased this warranty although it wasn’t anything we did. Phone was defected. Will continue to carry this coverage and also recommend to family and friends.

Overall the lease that I received my replacement quickly, however, was disappointed that the product and pieces was thrown in the box and not neatly place in the box cut out that protects it during transport. Also, website is extremely user friendly and even the a person who is not tech savvy could use it.