Asurion Reviews

I want to sincerely thank Asurion for the outstanding service they provided. They repaired the back glass of my iPhone 15 Pro Max quickly, professionally, and with exceptional quality. The entire process was smooth, the customer service was excellent, and the final result exceeded my expectations. It’s reassuring to have an insurance company that truly stands behind its customers when they need it most. Highly recommended—thank you for the amazing work! ⭐⭐⭐⭐⭐

The claim experience was quick and easy to follow and use. I didn't have any trouble filling out my form or getting a quick response as to next steps. I hope for a quick resolution as well. I was given very detailed instructions as to how to pack up my item and return it for review and replacement of my item. I am very pleased with the process and feel certain I will be up and running in no time.

You have an outstanding technician, Javier. He was very polite and knowledgeable. He stated what he was going to replace on the phone and asked if I wanted to replace the protective screen that I had installed at the shop. Javier said it would take about 15 minutes to complete the repair. He was spot on.

I was afraid to call and be without a phone but it's not like that. Since I have the protection plan just had to fill out a simple claim form. Called ** first because I didn't know what to do and they gave me the Asurion Insurance Company info.

Very good service by Asurion....my 6 year old phone (LG Velvet 5G) was losing its charge and I went to a Verizon store to get a new battery...the tech/sales person connected me with a lady with Asurion. She immediately tried to get like phone for me but was not successful, but found an equivalent one (Samsung Galaxy A36 5G). Sent it to me the next day! Remarkable! She tried hard to sell me the monthly service, but I have plenty of technical help....received the new phone on a Wednesday and returned the old phone on a Saturday. Thank you Asurion!

Needed to send in a broken Oculus, and warranty claim was very quick and easy. I trust that they will honor the warranty and my Oculus will be repaired promptly and well. I have had to send it in before, and they fixed it, and sent it back quickly. Very pleased with this company.

I ordered a portable AC from Amazon that arrived worthless and non-functional. Asurion must have been aware of shenanigans on the manufacturers part because they refunded my immediately, I didn't even have to submit pictures as usual for a failed electronic device! I don't know why they don't have a higher star level, they've always done right by me!

Fair, Fast and Focused Reliability by Asurion! Same Day Replacement? Brilliant! I love that I don't have to miss any important business or personal calls because my phone is replaced the next day or the same day and someone helpful always comes to deliver the device and make sure I'm able to transfer and download my existing data to my new phone. They actually care if I can log into my iCloud and that I am able to access my accounts so that I may resume where I left off with my life!

Asurion protection programs are worth the peace of mind. That is exactly the same way it felt like when I had to work with Asurion on a claim for my son’s Xbox controller that was having issues. It was fast, easy, breezy, and all done with ease before I knew it.

I had No Problems filling out the claim form for a new device, and it only took me 10 minutes. Awesome 👍. The information that were required were right before me which were my name, address, phone number and zip code therefore, I was prepared to fill out my claim, and I was instantly approved for a new razor 2024 and the same color. Thank you, Asurion. I would like the great phone instead of the orange one, please and thank you. P.S. My new razor 2024 will be here on this Saturday; therefore, I will receive my phone in one to two business days. Thank you.

My experience was good, fast and easy. 😊 They were very accommodating. Nothing needs to be approved to me. Whoever was over my claim was very helpful and useful. I don’t think I would change anything with my experience. I loved it and they did very well with situating me and making sure I was taken care of. I got my phone fixed with no cost with my insurance so I’m very thankful.

Every time I have needed assistance from Asurion, no matter what it was for in the past 25 years, they have ALWAYS given great customer service support and satisfaction. They come highly recommended. I will definitely keep Asurion for all of my service needs and they come highly recommended.

Try to file a claim. Got denied 4 times. At my 5 claim de denied again with the dumb excuse of terms and conditions. I have a galaxy s25 ultra 512 gb. I guess they didn't want to pay back my phone.

Asurion has always had our backs when problems arise from a covered purchase. They help as soon as you contact them, giving details on the next steps to remedy the problem. Have always used Asurion coverage and will continue to use as it is a "no brainer" for us. Keep up the good work.

I am 80 years old and live by myself. My sound on my television went out and an agent was sent out the next day. She diagnosed the problem right away and Asurion placed the order for a new television to be sent out right away. The agent who came to my house was extremely knowledgeable and kind. She walked me through all the steps of placing my claim and helping me with all the information I needed. All the agents I talked with went out of their way to get me a new television sent out right away. I would never go without my Asurion Insurance. It could not have been easier. Asurion THE BEST!!!

I really didn't know a lot about my service. Became a member for several years. My representative took the time to explain my benefits and how to file a claim. Very nice. At first it was very hard for me to file my claim but communication via email and calling 700 number I was able to complete my claim.

Booking my appointment was fast and easy. No hassle at all. I booked my appointment yesterday for today and gave me the option for the technician to come to me which made it so much easier. I would definitely recommend anybody to get get a protective plan with Asurion. They are the best in the business.

JB walked me through the Asurion app install, sign in and the claim. Because of my top screen diagonal Crack and the part unavailability I received a reimbursement. Did want to keep the phone but the reimbursement amount was generous and required me to send back the phone. Your response only took minutes and my next move is to replace the phone.

Asurion made it very easy to file a claim to replace my broken phone. It was effortlessly and a technician will be out same day to deliver & transfer the information to my new phone. Hopefully the technician will arrive during the 2 hour time frame provided today.

I made one phone call to insurance they had it set up within 10 minutes. The rep showed up on time. Called before he came to verify the appointment. Work was completed in less than 25 minutes it was fantastic. I highly recommend!

Do not ever use them. They will place you on mute for 7 hours and never get back to you or help you. They will hang up on you. I have spent well over 36 hours in total on the phone with Asurion, Apple, At&t.. They suck. They never fixed the issue. I pay for insurance and they sent me to uBreakiFix 8 times. They messed up the imei and never fixed it. They reversed the repairs and said they sent out a replacement and never sent it.

I was hoping for a replacement, I love this Bose speaker, but they were honest and told me it was beyond replacing, so I now have some money back to look for a better model again. Worth having this insurance for my home electronics for sure. Thank You!

I normally don't like to write bad reviews but I'm having such a bad luck with my coverage. It's been 4 months and the last email I received is that they were getting a part to fix my speaker. However I called to follow up. People keep saying sorry for like a thousand times but no answers, no repairs done and I will not recommend this coverage to anybody that I know whatsoever. The worst of the worst.

Easy to use service on internet web browser. Everything is laid out correctly and easy to navigate without any help. I've told all my friends about Asurion Tech Care and highly recommend them to get it. I'm so glad I have it. I don't know what I would have done without it.

Hope they don't send replacements that is older than what you have. Really sweet ladies I talked to. Hope it updates in 48 hours. Just to see if it updates. Christina was awesome to talk to and was knowledgeable. I could understand both of them.

I've used the insurance replacement service a couple of times before to replace damaged phones. It's so easy to do, and I've always been pleased with the results. I always take the insurance coverage because of this.

I am very satisfied with the phone replacement service. The claim process for my son's phone was clear, fast, and approved without any issues. The customer support was helpful, and the deductible was fair. I highly recommend their services to friends and family.

This was, hands down, the easiest and fastest experience I've ever had. Everything was smooth, zero hassle, and they got straight to business without wasting a single second of my time. Highly recommend if you want things done right and right now!

Super easy to file online and they are even getting a tech to me TODAY to set up my replacement phone which is amazing! I thought I would have to wait a few days which would be very tough considering I have a toddler and run a business, I need my phone!

Outstanding service! Easy to use and Asurion walks you through the steps so I would highly recommend their product. I lost my phone and I was ready to replaced it with a new phone that would cost more money. Asurion saved me money.

This is my second Asurion claim for Verizon and for my Amazon account I have had 4 other claims. It’s always easy to do a claim and I have never had a bad experience. Definitely worth the money to have. You can look my emails photo below and the two times this year they sent me an ecard which I loaded sight onto my Amazon account to replace the broken product which I sent back to them.

My temperature probe stopped working. I had purchased the replacement policy from Asurion about nine months ago when I bought the temp probe. I called Asurion and within I was boxing up the defective part and ready to mail it. A short time after shipping it by UPS I received an email Amazon gift card. It’s a great service. I have used Asurion many times and only had to have to use it once. It’s a great service.

Repairman was prompt and courteous. Explained everything and repaired my dryer with a smile. I had no idea how much lint had accumulated and he brought it to my attention. We feel 100% more safer now.

This was an easy process, dropped off my phone and a few hours later it was ready and looked brand new. The staff was very knowledgeable and helpful. They took care of my cracked phone and it looks like new

Outstanding service! Very easy to file claims online! No questions asked, they just make it easy on you when you are being hard on yourself for messing up your phone. After I looked and looked for my phone, I had to accept it was gone, I went online to start a claim and was told the new phone would arrive in 1-2 days, less than 5 minutes and I was done, no badgering or fussing. Amazing service

My first experience with the home repair van was great. The technician Jake communicated in a timely manner, gave great advice on being prepared for his visit, arrived on time, worked effectively with a professional but friendly manner, answered questions easily and repaired the phone. A++

I really appreciate the hassle free services provided and trusting with customers makes everything easy. Being a homeowner and having any electronic in the house going out can be costly and frustrating to replace so I’m glad I made this choice having Asurion to fall back on.

This was the simplest claim I have ever filed. It was seamless and straightforward and I was appreciative that the deductible was able to be applied to my future bill instead of it being required today. Way to look out for the customer in these times!

I have been paying Asurion home plus for years and I have not been able to get any of my devices fixed. Not sure what the point of paying extra for insurance that doesn't cover anything! I wouldn't recommend getting this at all. Waste of money!

The survey: Overall, the experience was excellent. The process was very easy, and the representative explained everything clearly. The entire claim was completed in less than five minutes. I am very happy with the service and appreciate how quick and professional the experience was. Thank you!

I have made a claim before and they have always treated me well. This is one of the easiest processes that I've ever been through for a warranty and it is really nice to have the Peace of Mind that my expensive electronic devices are covered

Everything went well. Thanks for your help. I had issues with a lost phone. Thank God I was able to get a replacement very quickly. Thanks, Asurion. AT&T had to pay for the replacement using an insurance claim. Hope this helps someone else.

When I have to like your cars or your home, but phone is a big investment and getting this protection through Verizon has certainly paid off and they make it easy. That’s almost a rare thing nowadays with an insurance company one of my smarter choices.

Super easy process. I took 3 pictures of the product, described my problems, and was offered a replacement the following business day! I had a large tv that wouldn't turn on. They offered me a newer tv as a replacement.

We had 3 phones repaired and they were completed within the time quoted. The tech was unbelievably kind and patient as well as knowledgeable and helpful. It was a spectacular experience and highly recommend.

The laptop computer was fixed. The report did not say what was wrong with the unit. The space bar now works only from the left side or center; not the right side. I keep running words together. The original complaint stated that some of the keys on the left side stopped working. I added the camera. Did not work. The tech shows the camera was checked, operates. The computer cannot find the camera. I must use my tablet for video. Overall, the computer looks OK.

★☆☆☆☆ (1/5 Stars). Deceptive practices, broken promises, and endless administrative loops. If you are considering mobile device protection through Asurion or AT&T, be warned: when you actually need to file a legitimate claim, you may be pushed into a maddening administrative runaround. My experience over the past few months has been a complete nightmare:

I filed a claim with Asurion for a replacement phone with scheduled delivery and setup on Sunday. No one showed up. Instead, I received a text saying delivery was moved to Monday — and again, no one came. When I called tech support, the customer service agent was unable to help and clearly didn't know how to handle the situation. When I asked to speak with a supervisor, I was told they were "very busy" — and then discovered my claim had never even been submitted. After getting nowhere on the phone, I had to hang up and complete the claim myself online. I'm now on my third day without a phone and was told to wait another 2–3 business days. For a company whose entire business is handling phone claims, this level of disorganization is unacceptable. Two missed appointments, a claim that was never processed, and no accountability from support.

This recent claim was for an iPad Pro. In the past I’ve had 2 MacBook Pro claims both handled great. One replaced and one payed out so I could buy at a store because they didn’t have my specs in inventory. This claim with my iPad Pro went so easily. Brought to an ups center. They scanned a QR code from Asurion and I just gave them the iPad and I got a receipt. They packed and shipped no charge at all.

The Insurance claims was easy to use so I love it. The only issue was they didn’t have the model I wanted but they did have an equal replacement. During a power surge my TV went out and the process made it super easy. I definitely recommend having the home protection insurance.

Robbie here. My screen was cracked on my Galaxy S23 Ultra. Everything was perfectly done by the technician Stephanie. She was so professional, nice and knowledgeable. Kudos to Stephanie for a job well done!

My microwave burned out 1 week and 4 days after the factory warranty expired, was I ever glad I got a 3 year extended warranty from Asurion. The cheque arrived in a week. I’m recommending you to all my friends and family.

I have used Asurion for many years for my cell phones and TV and other appliances. I have always been pleased with the accuracy and quickness of handling my claims. This time is a dishwasher issue and they quickly handled my problem. I would highly recommend their insurance services because you never know when a problem will happen. Thanks Asurion for your great customer service.

Actually was super easy and can’t complain. I have used Asurion for many products and it’s always great. Last time was a bike and they helped get my refund. This time it’s for an iPhone with my phone carrier and they didn’t have the exact phone so I got an upgrade. Very happy with it.

I have used multiple times through the year with many different products that I have purchased through Amazon. I have never had any problems of any kind. Asurion has always done a great job taking care of my products professionally.

Using online system made it very easy to get my claim done quickly and easily. The site is easy to navigate and they are sending new equipment in a timely manner. My phone was not keeping its charge and was always on the charger. They were about to get me another phone to alleviate the problem of keeping my phone on a charger all the time.

I called to set up my replacement phone and although it was a long process (approximately an hour), it went smoothly and the tech was very helpful, patient, knowledgeable, and friendly. I am happy with how everything went and glad that we had the insurance on the phone, I would definitely recommend to my friends and family.

I called Asurion to start a claim for a damaged device that I had been paying insurance on for me then 3 years after the cellphone clerk tried to sell me a phone, instead of sitting me in making an insurance claim. Ryan, the Asurion representative, was amazing. He did everything that he could to make sure that I received a new device. He even called the cell phone company to inquire about an issue he ran into with them. Long story short, I received the replacement device in less than 24 hours of my claim submission.

My experience was great! The claim instructions were precise, quick and easy!! I like the fact that I have 10 days after receiving the new phone to return my old phone. Thank you very much!! I would say the only improvement should be to lower the deductible. My deductible went up 10.00.

I dropped my phone on Sunday July 12th and cracked my screen. I contacted Verizon on Monday to find out my options on getting the phone repaired. Verizon informed me that my phone was covered under Asurion and gave me locations for repair service. I filed a claim online and went to the location closet to me. I arrived and spoke with the representative (Sean) who was extremely helpful. In 2 hrs my phone was fixed! Sean gave exceptional customer service. Thank you, Sean and the Verizon team, for your impeccable service.

It was difficult to understand what they wanted for some of the information. My main hangup was the order summary. I sent them the one showing the product, They wanted the one where I purchased the protection plan but I couldn't find it. But with the help of a very pleasant agent, we got it figured out. Thank you Asurion.

Best home warranty. Great customer service. Fast. No hassle. Solutions for customer. They will take care your concern seriously and resolve as soon as possible. I call and they were able to resolve everything on same day with clear answer to my concern.

Completing request for replacement was very easy for this old dinosaur. I am not tech savvy like the young crowd and I dreaded trying to complete the information by myself. Turned out the format was very straightforward and easy for me to complete. The screens moved forward easily and were in a very easy format to understand. I am very grateful, I just don't over an hour trying to sign on to my hospital chart because of the difficulty in moving through the screens. I am very grateful for the ease in filling out your requested information. Jane **

Repairman had the necessary parts with him and completed the repair in less than 20 minutes. He was knowledgeable, and worked quickly and made sure that the repair fixed the problem. The only problem I have is with this review, they keep saying it's to short and won't post it until I make it longer.

Your company impressed me. I am usually looking to see how and if this insurance is worth it or will I get a good resolution. I would recommend your company to my children, family and friends. I am gonna also add my personal phone to have insurance. I have four lines on my plan. I haven't needed it in 9 years but now I feel it may be time to obtain insurance for the future. Thank you to Adie the tech who assisted me to connect the phone. Did not have to go back up to the Verizon store. He was excellent

Asurion is one of the greatest providers out here because I've tried other insurance providers and they even come close to what get with Asurion so anyone looking for the best insurance for your devices Asurion is the way to go. Kudos Asurion. Your value Customer, Mr. Richard

I had a great experience with Asurion. Filing my claim was quick and easy. The technician arrived on time and was professional throughout the appointment. Although my phone couldn’t be repaired, the replacement process was seamless, and I received a new phone in a timely manner. The communication was clear every step of the way, and everyone I spoke with was helpful and courteous. Overall, I’m very satisfied with the service and would definitely recommend Asurion to others.

Asurion provided excellent customer service in helping with covering my purchase. The process was very easy and took less than ten minutes. I completely trust Asurion to protect all my future purchases.

I have been using Insurance for years at some point. It seemed like it was very very difficult but lately they are a breeze. It is a breath of fresh air. I’m glad I stuck it out with them because I use them for all five of my kids. I have one that has special needs and we can’t afford the best tablets so they break more frequently than not but buying this additional SECURITY has been a lifesaver. Customer service is top-notch and it’s really just become so quick so easy and so efficient to get this done in a timely manner, which this mama needs better to have it then not to.

Never had a problem with Asurion honoring their claims. The protection plans are reasonable and provides less worrying about products that have been purchased. I recommend them to anyone for protection plans on your purchases.

I couldn't be happier with the service. My laptop had broken and chipped pieces, but when I got it back, it looked like nothing had ever happened. It was repaired beautifully, returned clean, and feels almost brand new. It's also running incredibly fast and smoothly on every site and application I've used. The repair was completed quickly, and the entire experience exceeded my expectations. Thank you for the excellent service!

Filing a claim with Asurion was quick, easy, and stress-free. The online process was simple to follow, and everything was clearly explained from start to finish. Scheduling my phone repair was fast and convenient, and the entire experience was much smoother than I expected. I really appreciated how efficient and user-friendly the process was. Overall, I’m very happy with the service and would definitely recommend Asurion to anyone who needs a phone repair. I will be expecting the actual repair process to be just as simple and straightforward.

It's always a great experience doing business with Asurion... It's the best money you can spend to protect all your electronic devices. They are very quick to handle your claim and get you reconnected to the world. I have a couple of phones and sometimes accidents happen. I never have to wait more than 24 hours to have my devices repaired or replaced. As I stated before, next best money you can spend.

I LOVE, LOVE, LOVE Asurion customer service. I broke my phone and my screen turned green. I, being not tech savvy, lost my iCloud Apple ID email and password. I received a new phone promptly and could not access find my phone to take it off and put the new phone. The guy at Verizon was busy and in a hurry so made me a new iCloud and gmail, too. I LOST EVERY. I was also gonna be charged $300. I was devastated. All I can say is that Asurion went above and beyond to help be get all my old information back and was able to restore. They never gave up and didn’t care how long it would take to help me. I am so happy with all they did. From 1-10 the did a 10000!!!

Taking care of business over the phone. Tried several times to call to get through to talk to somebody because I do not use handheld devices or computers whatsoever and find him an inconvenience and a terrible distraction when trying to take care of business. I do not like them at all...

Asurion did a great job from start to finish. Entering the claim was very easy, and within a day or so, they connected me with a local service company. The service technician was professional and courteous and arrived just a couple of days later to assess my TV. Unfortunately, the TV had to be taken to their shop for further diagnosis. The service company kept me informed throughout the process and was extremely proactive with communication. They evaluated the TV before the end of the day. I was notified that it could not be repaired. Within a couple of hours of that, I received a refund for the full purchase price of my TV from Asurion. The entire process was quick, easy, and handled professionally. I was particularly impressed by how proactive the service company was in keeping me updated. Overall, an excellent experience with Asurion.

After going through the shock and fear of “what am I going to do” since my life is on my computer, you guys were a breath of fresh for reminding why I insured my devices with Asurion +. You exceeded my expectations in process, ease and time.

Great service experience. I had an AC unit give out on me and Asurion covered my claim immediately. So glad I opted to get the insurance with this heat this summer. Asurion was a life saver no hassle definitely worth it.

Every time I've used Asurion to replace my screen... I'm always so relieved at how fast and easy it is! I've had to use them multiple times because we have 6 devices and 4 kids! It's never been a problem not once!

Everything went great except for my TV didn't turn on in the morning and I got a hold of Asurion today and it was handled so fast and so easy. I wish I would have called sooner but I guess it will be here in a couple days and it was the easiest process ever and I couldn't afford a new TV right now. So I am glad that I pay the extra for the asurion insurance because it is worth it.

All I had to do was get online and file a claim and request someone to come out to my home and fix my phone. The young man that came was very kind, knowledgeable and efficient! He had my phone fixed within 10 minutes!

Excellent company highly recommend!!!! I had an excellent experience with Asurion. My phone is essential for work, so I was extremely grateful for how professional, efficient, and expeditious the entire process was. The representative was courteous, knowledgeable, and kept me informed every step of the way, making what could have been a stressful situation very straightforward. My claim was handled quickly, allowing me to get back to work with minimal disruption. Thank you for providing such outstanding customer service—I highly recommend Asurion. If you'd like, I can also make it shorter for Google Reviews or more enthusiastic with a 5-star tone. I dropped my phone and the stream line way for a replacement was 10/10.

This was the easiest way ever. I called them and the very next day they were at my house and my son's phone was fixed immediately. Never had to leave my home. Before you had to call and go to Apple or the store and wait. Not this time! They came right over and boom it was fixed.

The application is easy to use and has a simple, user-friendly design. It works smoothly and provides useful features that make the experience convenient. The instructions are clear, and the overall performance is reliable. I would recommend this application to anyone looking for a helpful and well-designed app.

That's the fastest I've ever received service on for anything. I bought the Asurion protection plan for an LED light. It died 18 months after I bought it. The claim process was fast and painless. I had my doubts but I don't anymore. Good job.

I've purchased Asurion protection plans for all my electronics purchases for years now. I've had several items get broken or stop working. Every time, Asurion has processed my claim right away and covered cost of repair or replacement. Filing the claim online is easy. There aren't complicated forms, and they've never come up with excuses or tried to use the old "fine print" loopholes nonsense. I paid for coverage, and they provided it every time I ended up needing it. Well worth their pretty reasonable prices.

Missed two whole different remote repair appointments cuz they kept using an incorrect number to contact me and never informed me of the issue, then kept me on the phone for over an hour just to cut the call at the end without resolving the issue, terrible customer service and experience. Will never go to them again if I have a choice, they have very sparsely distributed stores to go to as well.

I have had to use the Asurion warranty a couple of times unfortunately I would have rather not needed to use it. But was glad that when my dog was found chewing on one of the earphones I was very glad I got this warranty. It was easy to use and file a claim. I’m grateful Amazon offers this warranty.

Amazing service. Took about 2 minutes. Then bam I'm done. New phone next day. It don't get any easier. No boring long 20 minute conservation with a computer that is definitely trying to irritate me. No trying politely to listen through some crazy accent I can't understand. Just click, click, click, hit enter, new phone. Simplicity is nice. Thank you Asurion.

Angie was a breath of fresh air! So easy to talk to and ask questions. She was thorough and confirmed everything - very impressed with Angie! I wish all customer service agents were like her!! I will be sure to pass this along!

Our tablet was dropped (completely accidental). I thought I'd have to drive 40 miles to file a claim and/or get it repaired. I filed the claim online and with minutes, I have a shipping label to send the damaged tablet and a reimbursement to purchases another. Buy the Protection Plan!!!!

I had a pretty Great experience altogether. The Representatives were Very effective in the services that were provided. I would certainly recommend to anyone who may need assistance processing their claim to receive a new device.

We lost a phone in a lake. When we got the replacement, we had to call Asurion. The lady we spoke with was amazing. She was very friendly and patient. We were on the phone for 1:25 minutes because there was so much music on the phone.

I was told I would get a check in the mail. Now I find out via email I’m getting a gift card instead. I’m assuming it is to Staples. Don’t know yet. They don’t tell you that when you buy the plan. I wouldn’t have purchased it. I was expecting a check.

I am Asurion client since long time and never disappointed. Always get the best service. I would definitely recommend Asurion to my family and friends. Customer service is best and always willing to help with any issue.

Best new service ever! We spoke to a Fios TRP several weeks ago and she recommended adding this to our package. Good thing our TV just died. Got a brand new replacement better than what we had. So happy!❤️!

Always an easy solution when you need help the most… when your phone is on the blink! CSR’s are super helpful and friendly and work quickly to resolve issues that can be devastating (we need our phones for EVERYTHING these days!) Great investment to protect your electronics.

I dropped my phone. After that, the volume of calls and media was low and I couldn't hear unless it was at my ear. I called **, and the problem couldn't be resolved. Fortunately, I had insurance. So, I called the number given. I was given the option of filling the form out on line, rather than explaining everything all over again. The form was simple and went quickly. The experience was great!

The process for completing the claim for my device replacement was truly a very easy process. The only slight problem I had was uploading my license verification ID; however, the ID verification process went smoothly. Overall, I was extremely pleased with my replacement and time of delivery!

I just cracked my 17 pro IPhone screen last night and I was able to file as soon as I wanted! It was super easy to file and there’s even an option for them to come to me for free! The only complaint I have is this review thing won’t let me send a short review. So I’m trying all this extra just so it can get sent through. Can’t wait to get my phone fixed tomorrow for no cost!

My device stopped taking a charge. The Anker Soundcore Motion Boom. I've had it now for a year and a half using it daily. It's my favorite device because it has a strap and is light weight. I thought I might receive a refurbished speaker but apparently I was refunded. Asurion really lives up to their promise. I am really flabbergasted. Thank you Asurion. I will always purchase your plan for my electronics in the future.

I had the absolute pleasure of speaking with Daphne from Asurion, and I cannot recommend her enough! Setting up a new phone and transferring data can be so stressful, but Daphne was an absolute lifesaver. We spent an hour on the phone, and she was incredibly patient and kind the entire time. She walked me through the setup step-by-step, and never once sounded frustrated with me. She truly kept her composure and made the whole process completely stress-free. Thank you, Daphne, for your outstanding customer service!

Filing a claim was extremely easy. I am very satisfied with the service. The deductible was very reasonable. Due to issues with the phone, we are getting a replacement within 2 days. The best part about what you offer, is being able to change the color of the phone. Your service has been excellent! Thank you!!

I filed a claim for a cracked front screen repair! I am more than pleased to say… just exactly as was stated by Asurion when I purchased a protection plan…they are honoring their word…$0.00 as my payment for this repair. The filling out the claim…simple! And I can have it repaired right down the street. As someone with eye disease not able to drive. Traveling less that 2 miles for this repair at their honorable promise of zero out of pocket…. Fantastic!! I recommend Asurion to everybody!!

No more to say. Just hope new phone arrives within time mentioned to me! I have never had any problems getting a refurbished phone when it was necessary.. They've always took good care of my issues to date.

PEOPLE --- IF you are going online with a Tech Pro --- Verizon ASK for "Christine". She is a gem in the Verizon world! SHE helped me so much! Her knowledge & professionalism & courtesy are heads above others --- after a truly unsatisfying exchange with a male tech pro online --- Christine saved the day! I have been with Verizon for 30 years! Because of Christine I will stay with Verizon for another 30 years.

Previously I've had good experiences with Asurion. However, today they were supposed to deliver a replacement phone today between 7-9pm. They asked for delivery instructions. I supplied instructions and a contact number. I got an email saying they were on their way. 30 minutes later I got an email saying they couldn't deliver, and it wasn't possible to get ahold of them. They did not follow delivery instructions. They did not use the contact number provided. They just left. I now have to order the phone by mail, and wait at least an additional 2 days. The phone is necessary for my job. This is 48+ extra hours that asurion is preventing me from doing my work because their agents either didn't or couldn't read the instructions that they asked for.

Purchased a vacuum through Amazon and it fell onto the floor and the cover to the dust canister broke off. Asurion was very quick to resolve the problem. So happy that I paid a small fee towards my protection plan. Definitely worth it!

I was very pleased with the fast response that I received. They guided me thru everything. It was fast and efficient. They allowed me to take my time to make sure I did everything correctly. As far as the payment is concern. It was extremely reasonable. Thank you all again for being a payr of my phone plan.

Quick and easy claim process. Awesome plans to protect your phone. Quick return and great customer service. My sound on my speaker went out and was able to file a claim very easily. I'm very happy with the service I received.

I think I’ve had insurance on our devices for the last 2 to 3 years. The first claim I submitted was for an iPad repair, but it was replaced instead. Today, my phone fell, and the back glass cracked. I already have a plan to get it repaired. Service has been great, straightforward, and pretty seamless. Thank you!

The team was very helpful and easy to work with. I had a couple issues with the online so I called and they answered the phone within a couple minutes. Would for sure work with them again if I loss my phone again. Thank you.

There is no QC process with the phone they send you. I switched back to my broken phone within hours of transferring data over. There is very limited support as well unless you want to file an additional claim.

Excellent experience with Asurion Home+! The entire claims process was quick, easy, and hassle-free. I was able to file my claim online in just a few minutes, and the replacement options were excellent. I really appreciated having several high-quality TVs to choose from. Overall, a smooth experience with fast service and great customer support. I highly recommend Asurion Home+ for protecting your home electronics.

Excellent experience from initially reporting the problem to receiving the laptop back. Was completely surprised at the quick turnaround, the way the laptop was protected with bubble wrap and the enclosures with how and who to contact about the repair. Next electronic device I purchase will only be with a business offering Asurion service contracts!

It was very easy to get a replacement phone. A few clicks and enter some information that was given to me. The hinge on my flip phone is broken. I dropped it, evidently but the phone no longer will charge or work! I do prefer to speak to a person but this wasn't difficult.

The process of filing the claim and the promptness of the decision were very good, but I was disappointed in final solution. I purchased a warranty for a water pump for an outdoor pond. The pump stopped working and Asurion promptly refunded the price I paid for the pump when I submitted the claim. The price for a comparable pump is now higher than the money being refunded, so I am out the price of the warranty and the price difference for the new pump. Overall, it is better than nothing, but the coverage I was hoping for was the replacement of the pump with a comparable model and not just the refund of the original purchase price.

Filing a claim for my phone was easier than I expected. I'm so relieved Asurion took care of me! It took five minutes to file the claim and I advise all my friends and family to get this coverage. Like most people...I would be lost without my phone for communication with my friends, family, and many daily tasks. Thank you, Asurion.

My 55 TV was beyond repair. I contacted Verizon to access my Asurion protection plan. This is the first claim since I purchased the Plan. The representative immediately responded to my request. She handled the matter with the utmost courtesy and professionalism. She explained every step and processed my claim with the highest level of customer service and support. She gave me all the details of my claim, and everything was completely handled with no delays. I contacted Verizon on Thursday, and my claim and replacement product will be delivered on Monday. I am highly impressed with this Protection Plan and the service I received from my agent.

Overall it was pretty smooth experience. I would have like to kept my original Apple iPhone model. I feel like we are being forced to use more advanced technology that I would prefer my granddaughter not to be apart of just yet.

Getting my son phone replaced was easy and Verizon and Asurion was so helpful throughout the whole process. We received the replacement phone very quickly in less than 24hrs after putting a claim in.

Thank you so much for your help! I took my guitar in to Guitar Center and showed them what happened and they told me I had coverage and explained the process and it all was so simple and very much appreciated! I’m back to playing guitar after three weeks! Very exciting! I definitely got the coverage on the new guitar. Thank you again!

My son's phone was destroyed. It would power on but you could not see the screen as it was crushed. The the ** representative I spoke to was very helpful and did a wonderful job. The delivery was Timely and we thought we were going to have problems setting it up because he forgot his Pass Key to Google. That was a little glitch but when we called Verizon/Asurion they walked him right through it and we got in beautiful.

Filing my claim online was easy-peasy!!! I didn’t even know there was an option to select for a tech to come to your home and repair your phone. If you’re a busy stay at home mom this is the BEST. Great option & super convenient!!!

Cracked screen, walked in with no appointment and left under an hour. Everything was handled professionally and exceptionally. The service was exceptional. I was asked if I wanted a screen protector as well, but I already had one. They take good care of you at this location.

Unhappy I spent a few dollars short one one thousand dollars. Printer, inks, protection plan. You have made this super difficult. Where is my money back?? Printer stopped working and I was forced to buy another.

James and Camden at the Glen Burnie location were excellent from start to finish. Extremely knowledgeable, personable, kind and efficient! I would recommend them to anyone looking for help with their device!

Working with Asurion Home Protection has been one of the best decisions I've made. They've saved me time and time again. The representatives are easy to speak to and they act like they truly care about solving my problem. Great experience.

I had a great experience with the team that came out to repair my treadmill. They were professional, friendly, and clearly knew what they were doing. They took the time to diagnose the issue, explain what needed to be fixed, and got everything running properly again. I really appreciated their attention to detail and the care they took while working in my home. It is not always easy finding reliable service, but these guys did a great job from start to finish. I would absolutely recommend them to anyone needing treadmill or fitness equipment repair.

Very helpful claim and trade in for broken phone camera. We were given options on how we could address the broken camera and ended up with a great upgrade. 🤗 I’d say we are very happy with Asurion's service and information given to us.

The web design is ideal for easy guest experience but is needed for data processing and efficiency. Senior management gets my respect for making this doable while not necessarily having one hundred percent of your attention. This is the real world and people do multitask.

Satisfied we service. I have no issues. Just glad I have insurance.. Thanks ASURION and ATT for prompt assistance and help. I have no issues whatsoever and I am waiting on replacement.

My phone had been accidentally run over by a car in my driveway. The gorilla glass protector I had on it was shattered but the regular screen somehow wasn’t. Still, the phone was unresponsive with just a few horizontal lines of light showing on the screen. I thought I was just taking the phone in to confirm that I’d need a new one. The tech evaluated it for about 5 minutes and said to come back in an hour and it should be ready. I couldn’t believe it. This is why you have to have a phone protection plan!

The experience was super easy, smooth and I appreciated the help when my phone was broken. I was able to use Asurion to help me. It is my Business Phone and I run a small nonprofit that needs the phone 24 seven. Very thankful for the service..

Asurion is terrible! I have filed a claim three times and have been told they have tried to contact me several times and didn’t get a response so they denied my claim. I have responded to every email and have called to no avail. It is simply ridiculous! I cannot believe a company could be so stupid! I will never buy their plan again!

I have the worst experience of my life Tractor supply purchase & this Plan, I paid $88099 + Tax just to waste a lots of time for the arguments with Asurion agent got nothing useful to resolves issue.

AT&T has always had my back. I experienced phone damage during my vacation and the agents were understanding and very straightforward with my options. Waiting on my phone, and very happy that the solution was quick. AT&T is my preferred service for me and my beloved family. Thanks for keeping us connected wherever we go. Thank you.

I received technical support on June 26, 2026 from Jenelle, and I want to express my sincere appreciation for the outstanding service she provided. She was incredibly personable, knowledgeable, and thorough throughout the entire process. Her caring approach and professionalism made the experience smooth and reassuring. Jennelle not only diagnosed the issues with my very old laptop, but she also offered practical recommendations for a temporary fix. In addition, she provided helpful guidance on how to extend the life cycle of my other devices. Her expertise and attention to detail were truly exceptional. Thank you, Jennelle, for your excellent support and for going above and beyond. Your service was outstanding.

It was pretty easy and quick to do. It would suck if I couldn’t see certain information I had to provide but other than that also they haven’t really shown me or provided me an address to send my broken phone.

I would definitely recommend Asurion! The Customer service was extremely exceptional from the beginning. They stayed in touch to make sure all the updates were given about my appointments. They called ahead of time to let me know they were on their way and the installer was very knowledgeable, extremely professional and nice. He took the extra time to make sure I understood how to work everything. I have already recommended them to a few of my family members.

Excellent service, the representative was very quick. Got my TV authorized for replacement. It took less than a half an hour and I picked out my new TV. My new TV is even nicer than my old TV, and it’ll be here within a week. I’ve already picked it out, and it’s on its way.

My experience with the Asurion staff from the initial phone call to the in-house Technician to filing a claim was easy. The staff were very kind and supportive and explained the procedure. I highly recommend Asurion.

The back of my phone was shattered. I thought I needed a full replacement, but after filing a claim with Asurion, I was able to have my phone repaired at my residence at no cost. I am very happy with my experience at Asurion. I do highly recommend. If you need protection for your device get assurance and you will be as satisfied as I am.

Thank you so much for making everything understandable and fast. Couldn't have asked for better service. Very much appreciate how you guys have things set up. Not confusing at all like most other businesses.

Expectation were extremely met. Was able to complete my claim hassle free. The representative handling my claim was awesome. Explain what needed to be explained. Any question I had or concern was answered with no room for questioning. Asurion you guys are awesome. Keep up the good work and continue to make clients happy like I am today. Thank you.

I highly recommend Asurion insurance. My TV screen went black with no warning from one day to the other. I spent that Monday troubleshooting and on Tuesday filed a claim. By Wednesday I had a replacement TV resolution and all I had to pay was a $99.00 + tax service fee. Which I gladly paid for the streamlined process and expedited service.

I thought this was a scam. I was wrong; they were very helpful with filing the claim, and it was very easy to navigate online to submit everything. I am very satisfied with the services. I would 10 out of 10.

The entire experience, from scheduling through completion, was efficient. The The appointment was scheduled for the following day, and the service was completed in less than an hour, in our driveway, at zero out of pocket cost, incorporating factory OEM parts.

I am extremely disappointed with this situation. The TV is broken, and I honestly do not understand the purpose of purchasing insurance or additional coverage if it does not provide support when something actually happens. I paid extra for this protection because I believed it would give me peace of mind if there was ever an issue. Instead, I am left with a broken TV and no resolution, which is extremely frustrating. After this experience, I will never purchase additional coverage in the future because it does not feel like it provides the protection customers are led to expect. I would appreciate this being reviewed further and hope there is a way to make this right.

The product was not fixed right the first time, and I had to send it back multiple times and now I am waiting for it to be replaced by the manufacturer. I don't know what else to say about this except that I am not happy about the service I got.