Asurion Reviews

I am writing this review to share my experience with the Verizon Home Protection plan. After using the service, I wanted to provide feedback that may help improve customer experience. Overall, the concept of the protection plan is valuable, especially for households that really heavily on their device and home electronics. The coverage options are clearly explained, and the ability to file claims online is convenient.

I wish they cover all home repair because I would surely change over all my appliances to Asurion Tech. It is so easy and fast to file a claim. It took less than two minutes. I had to call all my friends and family to tell them that they have to sign up for asurion for like and that they will be thanking me. 😀😀😀😀

My phone was stolen Saturday night and today, Wednesday, I filed a claim for a replacement. I was never told by store employee at AT&T to do this right away. I have tried to see if my phone could be located by a ping to my phone for the police to find and it never happened so today I filed a claim for a replacement and it is on the way. The other problem is I can't get into my icloud to get my information so hopefully this can happen soon.

Thank you for having great customer service. It is definitely a pleasure to know that you’re not gonna have to deal with bad customer service when trying to get your lost device they are on point and on time very fast. The turnaround was next day and they will have an agent bring the phone out to you and help us set it up. Definitely a great service, thanks AT&T Asurion

Excellent with minimum confusion, or unnecessary questions. I have nothing but praise for the efficient set up and ease of use and the so short amount of time that was required to implement my personal claim. I would and will tell my friends and associates how easy it was to start and complete my claim. Thank you for the convenience and efficiency of your claim site.

People at the Verizon store in Chamberlain SD are very helpful. Right after I got my first phone, it was defected so because I had insurance they replaced it again for free. Right now I am waiting for my second phone.

Jerome was AMAZING to work with! I called in frustrated that the online claims wasn’t working. He assisted & it was flawless! In under 20 min we got the claim filed, service fee paid & a replacement coming all in one call!!

Very satisfied with the service. They texted me about 30 min before saying they were on the way and also that morning, I got a reminder text saying what time my appt was and that they will text or call closer to arrival. Then they got here, very respectful and great customer service. Got the screen fixed within 15 mins. Helpful and answered questions I had.

I was extremely pleased with the service and turnaround time on my computer. When I renewed for the 2nd time my warranty, I was having 2nd thoughts, but glad I renewed it. My computer is like new again. Thank you.

Job well done. Good service. Asurion matched a replacement product that closely matched our original product for replacement. It took 17 days to finish the claim, but I’m not sure how much of that was on me for delayed information being delivered to them. Overall a very good service company.

My daughter dropped her phone in water. We tried dealing with Apple Care+ but her phone was stolen eight months ago and even though Apple had performed a service on the device they said the phone was replaced by the carrier. We gave up and filed with Assurion.

Well worth the purchase.... I'd do it all over again. And again.. I have sold this program at least to 5 people..

They were pretty quick about helping me with my problem. I would recommend them. Their service was on time, and even though I didn't talk to anyone, they were very helpful. Like I said, I hate all this automated crap. I like to speak to an agent. I guess this is the way things are going, machines are taking away the personal jobs. Good job, machines.

You suck. Tries twice to get at least what I paid for in the claim, but your company keeps rejecting on particular that's not even told which particular it was. So no I will not recommend your service, I will not be using your service again. Denied twice over a stupid thing that you won't even tell me what it was. Have the life you deserve. Thanks for not letting me submit your true review. Fake.

Our first phone from ASURION we had difficulty in hearing. We made a phone call for a claim process, and it was handled swiftly and respectfully. I would 100% work with them again in regards to our first claim the malfunctioning of the second phone and any phone or receiving the future. I really appreciate all of your help!

After my phone was broken I knew that contacting AT&T would Always be a very easy process, never difficult to get repairs in a timely manner. All the the right answers to my questions with no confusion. Thank you and keep up the great work.

Filing my claim with Asurion was quick and easy. I received my replacement device much faster than expected, and the setup process was simple. Returning my old device was also smooth and hassle-free. I’ve used Asurion several times now, and each experience has been reliable and stress-free. Highly recommend!

Asurion has excellent customer service and walks you through the whole process. I broke my phone and got a replacement 2 or 3 days after I submitted the claim, and they sent a prepaid return envelope for me to mail them my broken phone.

I have never signed up for a plan like this ASURION one but am totally satisfied that I did. After several mishaps with phone and IMAC I am stunned at the funds I paid. They are probably tired of me showing up! Haha.

The expert showed up. Was polite and professional from the start. Got the job done fast. The expert asked if I had any other concerns or questions about my phone and I showed the expert the back. They informed me to put another ticket in as they didn't have a new back with them.

My Denon AVR-X1700H has a problem with the Turntable RCA connections, so I decided to make a claim and so far this is so much easier than I thought it would be. I am at the point where I am boxing it up and giving it to UPS so it can be looked at. If the receiver comes back repaired I will be so happy and I will stay with this company forever. I had the Denon for about 6 months so I hope it gets fixed

The whole process cannot be any less complicated. From setting an appointment to them handing your completed phone back. Fast, easy, friendly. This is not the first time I have had to use this service. A 10 everytime!!

Asurion is the absolute BEST insurance company to have cover your devices. The claim process is quick, extremely easy, & very user-friendly! Thank you, Asurion, for always being easily accessible whenever I need it!!

Accidents happen, and sometimes you’re not sure when or how it happened, but it happens. After using Asurion, we get it on everything we buy. Peace of mind is something you cannot put a price tag on!

Fast and easy and solved all my problems with my replacements. Easy to use, customer friendly, no hassle. You finally see where your money goes every month with the convenience of this insurance. Looking forward to receiving the new phones so my daughters will be happy. Would recommend this insurance and have to all family member members.

This company is an absolute scam. Do not waste your money on this company. They took my console. Did not fix it. Did not replace it. They are liars and cheaters. Do not waste your money with this company. I’ve been giving them $32 for the past two years only for them to tell me that I have to pay $99 to get my console fixed and for them to ship it off and ship it back and say they’re not gonna fix it and they’re not gonna replace it. I would give them -100 stars if I could. Worst company ever.

So awesome. I’ve loved this vacuum and I totally forgot about the protection I bought and then it was sooo easy!! Great service. I will recommend it in the future because it was the easiest process I’ve ever dealt with!! Thank you for being so easy!!

Asurion had addressed and taken care of my claim in a matter of minutes. I would highly recommend them for any insurance needs. It was very easy to file the claim, you just need to have your purchase information available. I'm so glad I purchased this insurance.

Awesome service! It took less than 5 minutes for the entire process. We are so glad for that! Paying for this insurance really helps! TRY INSURANCE WITH ASURION! This is a better way to work with insurance when your day is so busy with work and family.

Tried multiple times to file claim. Was sent several different options but each would send me to a different link, could never speak with a live person. Had my granddaughter try filing claim. Message was sent to call Asurion, filing was very hard for me, today I tried again and all the steps were in place and was able to file.

Phone was damaged so I submitted a claim via the online tool. It took less than five minutes and my new phone is set to arrive on the same day that I submitted the claim. Online form was extremely easy to fill out.

The Verizon insurance claim from Asurion process was surprisingly easy. I filled out a short form with just a few basic questions, and the whole thing only took a few minutes. There was a small deductible, but nothing unreasonable. After that, I was able to choose from several replacement options instead of being stuck with just one. Overall, the process was simple, quick, and straightforward so far.

This is a great service that help ensure the protection of the products I buy. Worth every penny! They are easy to work with, make the process simple, and provide communication all along the way! When I opened my claim they provided me with a shipping label, sent email communications when they received the item, sent it to be repaired, the final outcome, and a resolution summary!

I filed a claim today for my Galaxy Z fold. It was very easy, quick and I was charged much less than I thought I would be for my replacement which I should receive in 2 days. I will definitely recommend Asurion to friends and family.

Not hard to file your claim. I gathered all my information on my TV by taking a picture of model and serial number on the back also use the text option. It's better than AI. Also to file you may have an co-pay. Don't be alarmed. They'll let you know. When filling the claim I paid $99 but it's all determined by the amount of claim.

Easy and painless. Grateful for this coverage. I would not have been able to replace it without cost. This flip phone is a benefit to seniors who do not want or need apps. It keeps me connected to my grandkids and kids who do not live nearby.

It was a pleasure to process my claim with the assistance from my local UBreakiFix shop. Ben provided very good direction to get my device repaired. We're looking forward to working with the shop and Asurion in the future if necessary.

Each time I have put in a claim, it has been seamless from the beginning process to the end. The way that my old devices have had to be returned to being able to order the new product is very seamless. Thank you.

This was by far the most easy claim I've ever filed. Wow. Love it!!! The process was quick and simple to understand and I absolutely love the options on same day delivery, next day or even by mail!! WELL DONE.

Very easy to navigate the web page. Someone spent a lot of sleepless nights putting it together. I would definitely recommend this site to all friends and family. If you ever have the pleasure of using this site, you will be very pleasantly surprised on how easy it is to navigate all features.

I received 4 different stories on how long it would take to get the e-gift card for my printer replacement. Anywhere from the day it was received to 5 days after it was scanned in the system. This is poor customer service. All customer service personnel need to be trained so all customers are told the exact same information thus eliminating customer complaints

Filing a claim was extremely easy, just a few clicks of the mouse. Will use the service for any covered items purchased from Amazon. The process took very little time to complete and results was extremely satisfactory.

I’ve had a great experience with Asurion. Every time I’ve needed help, they’ve handled my issue quickly and without any hassle. The process is always smooth, and I never feel like I’m being questioned or given the runaround. They’ve consistently come through for me, whether it’s repairs or replacements, and their customer service has been reliable every time. It’s honestly a relief knowing I have coverage I can count on when something goes wrong. Overall, Asurion has been amazing to work with, and I definitely recommend them to anyone looking for dependable protection and stress-free support.

I’m glad that I join Asurion. The assistances are great. I’m a 74 yr old woman. Asurion helped made filing a claim easy and understandable. Asurion keep up your great works. Thanks for being so understanding and respectful.

The price I paid for the extended warranty was well worth it. My washing machine needed service four months after 1 year warranty expired. Called for sevice and my machine was fixed within five days. Service technicians were friendly and professional.

Get insurance, if you buy any products and it’s asking you for insurance buy it cause you never know. It may fail! Like I did. I never thought it could happen and it did, noticed that my light weren’t on and I checked it with the control and noticed the box had melted, Thank God my mobile home didn’t burnt either!

My wife cracked the front screen on her Note 20. You can no longer see the screen just colored lines across the phone. I called to make claim. Was given a link. Making a claim was easy to access and the repair was scheduled for the next day.

Have insurance through Verizon that covers TVs and other devices. This is my 3rd TV that went bad. Asurion made getting a replacement extremely quick and easy. No hassle at all. Shipped tv directly to my house by Best Buy. Everything went very smoothly.

Asurion Insurance made the whole experience of filing a claim extremely easy. It was a short process. I recommend Asurion to anyone needing coverage. This is my second time filing a claim and I am just so satisfied that I decided to get this insurance for my phone.

I had a great experience with Asurion. The claims process was straightforward and easy to complete, and their customer service was responsive and helpful throughout. My monitor issue was handled quickly, and instead of a long delay or complicated repair process, they approved a refund so I could purchase a new one.

Flawless protection, peace of mind. I was skeptical the first time I used Asurion, but their process is easy to use and prompt. You receive an email with the information covering your item, it has all the claim and return instructions you need to file a claim. I now use Asurion to cover ALL my purchases.

Wow!! times have changed! It was so easy to contact Asurion online, very pleased took not even 5 minutes, I was stressed for nothing.. When I realized my screen was cracked and these colored lines were going down the screen I was like, "Oh no!" But oh yes it was stress free! I just told my husband to call Asurion. His speaker doesn't work on his phone. He brought it to a store. They said, "Yeah it's no good" but he was too stressed to go through insurance. Well guess what. It's a breeze, now he's finally going to go online and do the same.

I am having a battery issue with the hoverboard I bought for my grandson. Since I bought the protection plan, they issued me a full reimbursement for the scooter. Super easy to file the claim. Couldn't be happier.

Unfortunately yes a one star, though the repairs service is a five star. I have had Asurion Insurance for my cell phone a 18 yrs or more. I've only use the insurance three times and the last two times were within a year. Or should I say within 30 days, things happen. To my surprise I received a very generic letter from the company, stating my insurance coverage on my phone is being canceled due to using it twice within a 12 month time frame. Which I guess it states in their contact. Are you kidding me. Ok, my fault for reading the contract fully, but seriously 18 plus yrs and twice within a year and you cancel. I tried to call the number on the generic letter and literally pressing buttons over 8 minutes trying to speak to someone and after I finally got through, the recording says they are closed. I don't believe their customer service phone number is to actually speak to a live person, they want you to go through a series of automated features. Horrible.

It’s worth the money especially when you don’t expect something to happen to your refrigerator like mine. Very fast and easy. I would recommend for anyone to get this. It will save you money in the long run.

This will be the third fix I’ve had with you guys and every time you guys never disappoint. You guys are fast and awesome to deal with. My phone always looked brand new after the service. First 2 times the front and back screen was replaced and it looked brand new. The guy finished so fast I thought he was coming inside to ask a question. Awesome people.

Ms. Zana was fast and efficient! Most importantly, she was a pleasure to speak with! She made the whole process very easy and not like what I’ve been used to with customer service from other companies.

The lady that helped me was amazing and very patient. The email and text came very quickly. I just wish that the replacement would be here sooner. Now the we see how fast it really shows up as I have always had issues with delivery.

Very easy to file a claim and I love riding the scooter and I appreciate you reimbursing me so I can get a new one and start writing my new one again. I will always get an Asurion warranty. Thank you. Shelli **

Unbelievable service!! Filed claim at 9:10 pm, phone was at my door by 10:00 am the next day, Freaking Amazing!! Best customer service experience I've had in a while, right up there with Les Schwab Tires!

Great experience when dealing with a cell phone replacement is so underrated. Really you've just lost the life line to our everything in life. Not my favorite way to view it but it's the truth these days so Andres I brag on for being so detailed and very easy going through the steps that didn't take long at all. Had a replacement out to me the next day! We thank you Andres and thank you to the company for being the company that takes care of the employees.

Excellent response time. I received a message to do a routine check up on my battery and it suggested I get it repaired. So I filed the claim and had an appointment the very next day. I wasn’t expecting it to go so smoothly.

Had one of my two 20v batteries die on me. I checked if I purchased insurance on them with Asurion. They were covered and Asurion refunded me right away before even sending batteries back, and sent me a return label.

I put in a claim for a phone on my plan. It was fast, simple and easy. I really did everything myself. They had it all laid out. I explained the issues that I was having. I did not even have to send pictures. It was a great experience. My son-in-law is very grateful. Thank you!

This company was very good to deal with my TV problem and replacement or refund. Reasonable verification of my issue, accurate questions. All leading to a quick solution! I wish all warranty and Insurance companies handled claims this efficiently!! Good job!!

Was a very good experience. This company has kept their word on everything they have covered. I would love to have this coverage on all my devices. I think this was the best investment I’ve made. I would gladly buy this service again.

The process to file a claim was easy from start to finish. The customer service rep helping me was very helpful and pleasant to deal with. I could not have asked for a better experience. My phone was lost and I received another phone the very next day! Keep up the great work.

I had a very good experience with Asurion. I made a claim. I received an email with instructions, return form and shipping label. Dropped product at UPS on Monday and received product back today on Friday. I thought this was an amazingly fast turnaround. Product is in great working order and in use. This was the easiest and fastest claim I have ever done.

My Kurzweil Forte SE keyboard malfunctioned during a church service. Called Asurion and they sent my shipping label. 7 days later my keyboard was returned and was playing like brand new again. They kept me updated on the process which is what I liked the most. Great service and dependable.

The claim process was confusing. Make sure you have second phone to take pictures. Make sure ID is not expired and use IMEI 1 not the second one that's the ESIM. Make sure the pictures are clear in well lit area, if they are blurry you need to take them again.

I have purchased Asurion protection on numerous items over the years. Today's claim was only the second time I have needed to use the plan and the claim process was again extremely easy. I highly recommend purchasing Asurion protection; it is affordable and straightforward. They stand behind their commitment.

I am very disappointed with the machine and the insurance. My machine has had numerous repairs, the control board, the walking belt and the motor. When you make a claim it takes forever for the insurance to connect with a technician, amd then forever for the technician to make contact with the customer - me. This entire situation has made me sad!

I’m very happy with Asurion. Everything I send out for repairs come back in excellent condition; if not, it’s replaced or I get money back to buy a new item, and so far everything has been working out for me. Only one issue they won’t fix is my Xbox and I needed that item fixed. Although almost everything else gets repaired. Thank you, Asurion.

Very easy to claim. Phone broke. Made my claim. Put my info in. Was even able get my device next day. I have never dealt with anything this easy. Hopefully I don't have to do it again but if I did it wouldn't be a problem.

They replaced my broken tv but I struggle a bit before they did but at the end I still going to the processes I hope And it looks like that everything will work out for me. I hope so that everything goes well

I absolutely love Asurion through Verizon, being able to go to phoneclaim.com And file a claim has helped me for literal years. I've had at least two or three phones need to be to be completely replaced because of my silly boyfriend going crazy and it's always been a pleasant surprise at how easy it is, how quickly I get to phone, and simple the instructions to finish the claim. When I've needed to get a repair, they now have the technician come to your house and they don't even bug you and work in your house, they just like take your phone real quick to their idk repair mobile and quickly come back. If you have butterfingers or an overreactive lover, you need asurion!

Nor was quite responsive to scheduling my appointment and providing time updates for his arrival. He was knowledgeable and polite. I would recommend using Asurion for repairs to your cellphone - fast and easy process!

Our company has been using Asurion for over 20 years. Their customer service is great as they are able to provide fully functional phones very quickly to help you stay on the go! I would like to suggest the beef up their policy offerings for those of us in construction fields. We tend to need our phones replaced more often and when Verizon and Asurion set up the policies, you can only replace 3 phones per plan per year. Sometimes that is fine. But when it’s not …. It can cost us 2000 for one phone. 1k to pay off what you broke and 1k to get another one. Please either raise the number of phones that can be replaced on the umbrella policy or allow multiple policy types in a business plan.

Always handle claims with the best care. And understanding of real-life situations. Thank you, guys. Highly recommend to any and everyone. Never had a problem. When I call in, you guys are very respectful and professional.

Order **, including Warranty PCGU USED 2000-2999.99 ADH REPAIR PLAN 12-MONTH Item #** POS #: 111770996, with claim **. (or claim **. Asurion thought it was a cellphone and wanted me to mail it in a small box, so I think the claim number might have changed after Guitar Center accepted the repair). I purchased a used ES-359 guitar using the ship to store function and picking up at Guitar Center Manhattan in June 2024. In May of 2025, I submitted a claim online and brought the guitar to Guitar Center Manhattan to repair damage from use during a 5-month cruise ship contract. GC Manhattan still has the guitar and is now asking me to pay them to give it back, even though it is now in unplayable condition because they started, but didn't finish, replacing the nut. The repair (new nut, polish/level frets, new bridge) was accepted as a warranty repair by the original guitar tech at Guitar Center.

We have been with another provider (T-Mobile) for several years, but their service and dedication to 100 percent customer satisfaction began to drop. We researched ** and decided to try. WE are now active ** customers with three lines and are very impressed with prices and quality of the products.

I have used Asurion for many years, always pleased with their product and service. I purchased Asurion through Verizon Home Protect, which is easy and convenient. I love my electronics and appreciate Asurion helping me replace ones that break. Well worth the cost. Thank you.

I am only giving them one star because that’s the least I can give. Customer service was horrible. Kept asking me the same thing. Never resolved my issue and never returned my phone. I have insurance with them and sent my phone off to be repaired and sent me the wrong shipping label! I called them back saying I need the phone sent back to me if they are not going to repair it. They didn’t send my phone back. They basically stole my phone. Kept reporting me back to AT&T and back to them and then into their warranty team. It is a crazy cycle. They can never get anything done. Horrible customer service horrible insurance do not go to them. They are not reliable!!

We purchased an Asurion extended warranty for an RC car. The RC car was damaged while driving. We submitted a claim and received a notice that a full refund would be applied. We just need to mail the damaged RC car back with their pre-paid label. Very quick and easy!

The warranty execution process was surprisingly easy. I was able to get thru this process on the phone. It was very nice. I greatly appreciate the simplicity of this process. Amazon and Asurion have made the ability to get warranties done an easy matter.

Since I've used Asurion, I've been more than pleased with their customer service. Twice now, when my phone was a total loss, their reps upgraded my phone to a newer model without charging me anything extra. The last two screens I replaced were completely free. I'd say these replacements and repairs alone more than justify the $8/mo I pay with Verizon.

Very great service. I can recommend this service to everyone. Do not hesitate to communicate with this beautiful service. Been very well with me. Will recommend to everyone like I said. Get you your service back going and get you your phone back quickly.

It's reassuring to have this multi-device protection plan when the occasional device failure happens. The monthly premium is reasonable and gives me peace of mind for the 100's of Amazon items I order.

This is my 2nd screen repair in the past 3 years and both times it was a grand experience and done so quickly. I am so glad I had the insurance coverage and no money out-of-pocket, even better! I truly appreciate the professionalism of the technician and the quality of their work. Thanks.

There should be a way to have new phone mailed at no cost to the client! Some people nowadays have medical apps that they control with their phones! So having to to leave your phone could cause potentially dangerous situations. Something to consider.

Asurion is the most simple and easy company to work with. Easy and user friendly process to get a claim processed on their website. I highly recommend getting Asurion for your Cell Phone plans. Their $99 copay is extremely affordable to exchange your phone if broken.

Excellent!! The ease of starting a claim, scheduling the appointment & the appointment itself was extremely smooth! The repair location was very professional and completed the repair within the repair time given. Highly recommend!

Tech texted me he could come earlier than scheduled, and was more than happy for him to do that. I had expected him to need to come into my home to do the work, but he did it all in his van. He was very quick and phone looked brand new! The only thing he could have done was remind to remove the protective film on the screen, lol. Other than that, was an awesome experience!

It’s been such an easy and quick experience for this I was stressing about getting my screen fixed and they come to me and do it! Absolutely I’ll take it! They ask you basic questions and get you scheduled for a repair. If that doesn’t work you can have your device mailed.

Well worth the protection. Phones are expensive. It's easy to put in a claim. They show up to your door. They have it fixed in less than 30 min usually then your phone looks like new. Last time it only took a few days for them to fix it. They cover screens and battery for free with the protection plan.

Hit and miss. Took my laptop in because it had a virus and they kept for 2 days and computer was fixed. Two months later virus returned so I took it back. They kept it for a week and the virus returned a couple days later. They gave me a phone number to call if any more problems. The first time I called for pop up problems they were great. A few weeks later the virus returned and I called them and they hung up on me.

This ol sailor, at 84, primitive at times on phones, etc, Ha, reports EXCELLENT, exact, extreme super service from your Ins Co and Verizon! Thanks You all and Agent Kira. Mtn Mel **, Ret U SN SERE-POW inst / VN

After 20+ years in the Army, I value straight answers and efficient service. My son’s e-bike had an issue just after the manufacturer’s warranty expired, so I filed a claim through the Asurion Amazon Complete Protection Plan and explained the fault. They didn’t drag it out with shipping or a long diagnosis process. Instead, they reviewed the claim and moved directly to reimbursement, covering the full cost of the bike. No runaround—just took care of it. That’s standing behind your product, and I’d use this plan again without hesitation.

The Xbox I received back is dusty on the inside, the labels are partly torn off and sharp to the point where my finger bled when I touched it and the bottom left of the Xbox plastic has completely melted. The customer service line didn’t know what to do. They put me on hold multiple times and told me to call another number.

The worst part of it are the glitches. I found my phone the day after I filed for reimbursement but I could not cancel the reimbursement phone. UPS could not send it back until ten days later because they were denied the ability to return it. When I called to see what was going on, they put my phone on a blocked list which made it impossible for me to make calls.

I purchased the Ninja Pod & Grounds Specialty XL Coffee Maker. I really like this product but not happy with Asurion Warranty. I purchased a 3 year warranty and unfortunately I had to use it. My issue is I have to send the broken coffee pot back before I will get a "Gift Card" to use to purchase it again. Most places replace it first and then you send the broken one back. At least you'd have a coffee pot to use during this transition but not in this case??? I was cleaning water that went under the pot and it slipped from my hand and the base cracked. I'm just not very happy about how Asurion is handling this issue. Not sure if I'll purchase another warranty next time around.

In my 30+ years of parenting, I have never purchased the warranty for any purchases. For some reason I did purchase it when I got my son an electric scooter. I am so grateful that I did! His scooters battery said full charge, but within minutes it died. I got on to my warranty email, entered the information it required, and in under 10 minutes my claim was filed and accepted. Such an easy process.

I was a little skeptical on purchasing the Asurion monthly plan due to some negative reviews. However, I can say that my experience has been a positive one. I had to return a defective slushie machine that cost nearly $200.00. Asurion made the process very easy; 1) File the claim online, 2) Receive an email with a shipping label, 3) Watch for communications. They communicated with me all along the way, from receipt of the claim, receipt of the item, and then the progress of the repairs, including an estimated timeframe. Once they deemed repairs were not feasible, they promptly issued me an Amazon gift card for the entire cost of the item. I'm very pleased with them, and since I am a regular Amazon shopper, it makes sense for me to continue. This one refund has already paid for a year of my protection plan.

I love the option to purchase an Asurion plan, especially on items that might not have the longest life expectancy. It is a really great peace of mind. Kids grow fast and playing travel sports really puts the items to the test. When you're spending $300+ on a baseball bat, you really want it to hold up. This is the extra peace of mind when making big purchases.

ATT Asurion Insurance plan for my cellphone went above and beyond my expectations. The customer service was excellent, and they quickly resolved my concerns and guided me through the claim process from start to finish, in addition to recommending that I block and suspend my ATT account to prevent fraudulent access and use of my cellphone since it was no longer in my possession. I would highly recommend ATT to friends and family. Simply put, nobody does it better than ATT as a mobile phone carrier and internet provider.

Great price and Great service! The Asurion program has worked great and provides a lot of peace of mind especially with young kids that haven't learned to be careful with their electronics. Otherwise a bargain for the price since I purchase many electronics that would be covered.

I purchased a pressure washer for work. I almost never purchased insurance. This was a pressure washer brand I was unfamiliar with, so I did purchase one year extend extended coverage with Asurion. 164 days later, the pump on the pressure washer begin to leak water like old faithful, I called Asurion five minutes before closing time with one day left on the warranty. They asked some questions and for proof of purchase and very quickly sent me an E-gift card for the store I purchased at and I had a new pressure washer the next morning. Very pleased. Also purchased one year coverage with Asurion on my new pressure washer!

Easy to file a claim through this website. Would recommend this to others if they are in need of filing a claim for themselves. Easy to access for all users. ATT agent gave us the site and we were able to get it to work.

Maintain the work they do as they do today, of all the insurance companies in the USA, this has been the one that truly delivers what it promises, super fast, thank you for existing and serving the customer with the utmost professionalism.

I'm 74 yrs young and usually sitting at the kitchen table with my grandson helping me to maneuver through steps in connection with phone and laptop instructions. Today I completed the step of ordering a new device to replace my damaged one with ease. Asurion made it simple💯

I am so pleased with my decision to insure my home electronics with this plan! The ease of use of the website is so simple & all I had to pay was $50 to have it replaced! It’s an absolute no-brainer when it comes to keeping this plan! My first claim was handled quickly, my replacement was sent & now I have peace of mind that if anything stops working, I can have it replaced for just $50!!! Absolutely AMAZING! I’m still in disbelief!

I don't typically purchase extended warranties, however this time, I did. Unfortunately I had a failure in my water timer just slightly over a year after purchase. I couldn't be more pleased with the process of filing a claim, the time it took to file, the immediate response to honor the warranty and the willingness to full the warranty! I was immediately informed of the decision to refund my entire purchase price and was provided a link for a prepaid mailed to return the product. Excellent experience overall.

I orders lot from Amazon, so I was really glad to have this monthly subscription that covers all of my purchases. I bought an air fryer that stopped working within 6 months, connected with Asurion and they quickly helped me start my return.

Working with Asurion is an easy process with quick results and no-nonsense tasks! We have utilized this service a few times, and it is well worth the monthly costs of the plan. I would highly recommend this company for coverage of electronics in your home!

Very satisfied with person spoken to... Very quick and helpful... Glad to get phone replaced, claim filed and new phone all before leaving for Easter Beach vacation... Phone was a Samsung s20fe and never had a problem. Daughter will be happy to see that phone is being upgraded to a Samsung s24.

My request to reach the warranty company was redirected to this site which showed I needed to enter my credit card info for a $1 charge that will be credited back after completion. This made me think it was required to reach the company. I saw a $56 charge on my credit card and promptly stop all communication with the company. They offer no way to dispute their charge, so I filed a complaint with my credit card company. Stay away from them.

Made the claim the same day. Brought my phone in, waited for 2 hours and my phone was ready for pickup. Exchange was simple. Pick up was smooth! Will go back again if needed! Was able to check my phone in with no issues. Directions was easy to follow upon drop off.

I’ve purchased the protection plan at staples with Asurion for my last 2 chair purchases over the last 5 years and I will continue to do so. Filing a claim a super easy and getting the cash to purchase another chair is great.

Asurion made it very easy to file a claim. The website was designed with thought. Start to finish about 8 min. Would have been less but I had to cancel a claim as well. Not bad. Would have been nice if my deductible was a little lower but overall 8 out of 10.

The technician who always comes to our house to service our phone repairs Noah is amazing. Not only is he friendly, kind, easy to talk to he is always on time and exceeds expectations. Today he peeled off the stickers on my broken phone that my daughter placed on the back of it onto my new phone. That made me very happy when I realized when I went to clean my phone and remove the case.

Rejected my claim 3 times for time frame issues due to the fact the product failed a week after purchase, store would not accept as a return since it was used, noted that and spoke with multiple representatives who said they noted it and it wouldn't happen again. Called multiple times after the "resolution", got a few very rude customer service reps.

Very professional and easy to work with. Have used them a couple of times. Their web site is easy to understand. Warranties are competitively priced and vary in the number of years of coverage available. Highly recommend this company and their warranties.

My wife lost the watch in water and I’m really happy. I have your guys. Every dollar what I pay for the insurance is the best. Thank you guys. I'm so glad Verizon give me that. I’m really happy about that in the beginning. I didn’t wanna take the Insurance but now I’m really happy.

Bought a warranty from Dick’s Sporting Goods, for a bat was towed by associate after a year manufacturer warranty. This warranty would kick in if something was to happen. I would be reimbursed. The value of the bat. Filed a claim and did not get full amount of the value of the bat back because I had a store promotion. I would not have purchased a warranty if I would have known this. It was an extra $109 for warranty and still had to pay out-of-pocket to replace a broken bat.

Will never purchase another piece of equipment from Tractor Supply due to the experience that I had with the Warranty Company. I was without my mower for almost 9 months and had to pay someone to maintain my lawn the entire time which cost me over $1,400.00.

Always works great to have Asurion! Especially when you have a big family that’s always in need of electronics. I definitely am pleased! Always recommend insurance for your home as well all all your electronics!

This service is always a good experience. Glad I bought and kept the coverage. They are thorough. They always answer and have a good solution to every situation. I have used the home advantage coverage a few times now and they do everything they promised to provide.

I've had Asurion insurance for a couple years now. I got the monthly plan when I purchased a mini-split. No issues with that unit, but have made claims on three other items and the process was surprisingly easy.

Excellent service to file a claim, simple and straight, definitely recommend! I did not get confused at any point, all steps were clear and easy, will use any time I need it! I have always gotten Asurion coverage for any products I buy that have it available!

Great service, good choices, good price for service and I will keep using Asurion. I will tell my friend about this service. This is the best way to get things repaired or replaced. The price of the service is very fair for what they do.

Kevin helped me out so much with a claim I was nervous about. He was so kind and informative, and was very understanding with my anxiety and multiple questions surrounding my issue. Sent me a certified new replacement right away.

I had a really smooth experience using my Asurion coverage on my Shure SE215s that I originally purchased through Guitar Center. The claim process was simple, quick, and easy to follow, which I definitely appreciated. The only thing that caught me off guard was that when I used the e-gift card to purchase a replacement, the new product didn’t automatically come with coverage—I had to purchase a new protection plan separately. Not a huge issue, but it would’ve been helpful to know that upfront. Overall, still a great and hassle-free experience. I’d definitely use Asurion again, just with that extra detail in mind next time.

It was easy and fast. I'd would recommend it to everyone. Their website was easy to use, straight to the point. I'd wish they had a location to repair my phone so, I could have my phone repair within 2 hours. I had to take the option to send it by mail which I received to martial to send the phone in. It took 3 to 5 Business to receive my repair phone.

I had an awesome experience. It was so easy to do! I will make sure my friends and family know all about this! Thank you again for the amazing job you have done!

Great service. They will take care of your claim as soon as possible to make it really easy and they take very seriously customer concerns when you call. They guide you through the process of getting the job done.

Had a very easy time, putting in a claim. So glad I chose to get the insurance. It was very easy and very direct. I was able to call and let them know exactly what was going on and immediately they helped me expedite. The claim walk me through it. The Customer Service agent that I was dealing with who was very helpful. She understood. I was on the time of strength and got me through the whole process, fast and efficiently.

I was very pleased and impress with the online service with filing my FIRST claim for my iPhone-13 to have the front glass of my screen replaced. Thank you. I will make sure to recommend your online services to friends and families.

The company has issues keeping you up to date on your product they are servicing. They do not call back after they say they will. Frankly I don't know why I wasted money on a protection plan when I haven't been able to use it for a total of two months and when they won't replace it because it is "repairable" but they can't reproduce my intermittent issue. At least they pay for shipping...

Had battery replaced by Asurion and unit started to sign off after 5 minutes and battery was warm, went back to asurion and they tried new battery and still problem so they recommended a total unit replacement

Fast, easy and excellent service! It was very easy to enter the claim, the website is very user-friendly. The best of all is that I will receive my new phone at the comfort of my home, the same day I made the claim! No more need to schedule an appointment, to go to the store and to wait to be seen by a customer service representative! This service is great!!

My daughter filed a claim for replacement of her cellphone. The replacement she received had 128 gigs on it, her phone on the policy had 256 gigs! She can’t make calls out on it, only text. We are very frustrated! I spent literally hours on the phone last night trying to get this figured out with Asurion. First time I called, I got bounced around to different departments, then they sent me to Verizon’s number. They were the ones who saw it was the incorrect number of gigabytes on the phone. I waited on hold for about 1/2 hour.

Working with Asurion was a great experience. They were knowledgeable, helpful, and made the process easy. Unfortunately, my experience with Verizon was frustrating, as I had difficulty getting clear answers about the next steps to repair my phone. Once I contacted Asurion, everything became smooth and effortless.

My phone fell from my hands while holding many thing after fun at the pool. It just slipped and screen went green. I could still see the background and got a hold of Verizon’s protection plan. I was able to schedule an appointment super fast. They came to replace my phone where I was. The day the person came was super fast, they confirmed the phone was the correct one went back to their car. I started making dinner and before you know it he had finished both front and back of my phone. Thank you!

Absolutely amazing. They handled my claim very quickly, very efficiently. They might not have been able to fix my pump but at least they reimburse the base value of what the purchase price is now. Not what I paid but any little bit helps when you're in a situation like that.

CAIN was an amazing employee. He helped me with everything I needed. He was very knowledgeable about all the services and I definitely recommend the store to anybody in need of any phone fixing services.

Was leary about getting extended warranty due to worry about what's in the fine print when you actually need the warranty. My item became defect during the extended warranty period. Called Asurion. No long wait. Worked out the details and payment was sent after a few easy steps. Worked as it should. Just make sure you keep all documentation and are ready to ship product to Asurion. They pay this shipping and make it as easy as an Amazon return.

So I pay a monthly fee. Fine. Then I go to make three claims and each claim has a $99 +tax to it. Ok is what it is. But I send my iPad to get repaired and is determined just to send a replacement. Fine. I had a space gray and black iPad. They decide to send me a rose gold and white iPad. I don’t necessarily care that they couldn’t do the same exact color, but they gave me the complete opposite. A plain white model would have been better. Called to see if I could get a new one and was completely shut down by the second person I talked to when the first person told me it wouldn’t be a problem.

We purchased the warranty for the computer we purchased on Amazon. It came with a warranty but we purchase from Asurion an additional warranty. As things go 2 months after the factory warranty expired we had an issue with the computer. We contacted Asurion and they were very helpful and repaired the unit very quickly. I would recommend getting the extra warranty through them.

The young man that came to fix my phone was pleasant and really quick fixing the phone. I do recommend him. I thought he needed to fix the phone in my home but he explained that he would be doing it in the Asurion van, but less than 10 minutes he had it fixed.

Awesome experience and always ready to help with my issue. I have used Asurion multiple times, and they are always ready to help me no matter the problem. They helped me with my earbuds on more than one occasion.

Had my doubts, but it proves to me that it’s worth putting Insurance on items that are costly. I purchased a double cooler and one side stopped working. It was so easy and quick to file a claim, and the response was instantly. Very happy that I was insured.

Super fast, super easy, all questions answered. I recommend them to everyone. It took me a matter of a minute and a half to or from start to finish on my claim and my new device will be here in the next day.

They continuously make any claim process I might need quick and easy. They take away that feeling of dread when an expensive item stops working, because I know they'll have my back. Very satisfied with this company and will continue to deal with them.

Computer system isn't the greatest but the staff pushed thru to get my issue resolved. The staff were very friendly and knowlegeable. My phone screen was repaired by the pickup time they gave me. Happy customer.

This is my second time filing a claim. The first time I scheduled a appointment to come to my house. Well, he showed up on time and did not even get out of the car. No questions, no problem and fixed it.

My TV was not operable for a two-week period. Needless to say I was anxious for good results. The service performed by Asurion's expert was outstanding. She demonstrated an excellent knowledge of the equipment she was sent to repair. She was very timely in her execution of steps needed to bring about desired results. The expert quickly identified the problem and worked effortlessly to fix it in a matter of minutes. She was top-notch. Kudos again to Asurion and the personnel they have working for them.

I have purchased your insurance over the last few years on different products. I have never had to file a claim before. But suddenly my Eden Water Timer just failed and it was insured. Filing the claim was very easy and I was surprised how quickly I received a response. I will be sending my product in and will be purchasing a new unit with the gift card I receive. And....I will be insuring it as well with you. With planting season on top of us, you have really come through for me. Thank you so much.

My phone needed a new screen, after it only being replaced 5 months ago. After paying the $380 then, have to pay another $380 now to replace the faulty part that was installed. They should guarantee their repairs for much longer than 90 days.

The website was very easy to use and set up my appointment to replace my screen on my Android phone. The location to have this done is close to my home which is a plus. I'm looking forward to getting this claim completed and my phone repaired.

I purchased a projection clock for my bedroom. After 2.5 years the projector portion became very dim and you could no longer see the time or temp readings. Luckily, I purchased the Asurion extended warranty it is covered.

Filing the claim was a very simple process. The only difficult part was locating the Model and Serial numbers on the unit that was defective. One of the best claim services I have dealt with. I very much recommend Asurion to others!

Everyone had professional courtesy and the claim went through with no hitch whatsoever. I want to thank all of them very much. I was struggling on my phone. I went into the Rolla office and no Cricket employees. They were very helpful in walking me through my process. Both times I came in I couldn’t ask for help. Thank you very much..

Such a great insurance company, very fast results! I called couldn't get into my account because I didn't have my pass code that I set up prior to before. I went on the website and filed a claim in a few minutes and I was approved to replace my son's broken phone! Such a great relief knowing how easy and stress free this was!

Those guys was fast and accurate. Professional. Great customer service. I never been there. This is my first time. They acknowledge me with open heart. Greetings me upon entering the store and I didn’t have to wait too long. I will recommend my friends and family to that branch.

When my television went out on me I thought this is not good, it’s Thursday night and no TV. I called Verizon and she did quite a bit of troubleshooting, but it kept clicking off. Just as she was wrapping up, she said, “that’s all I can do, but you have the insurance and you’re covered.” I asked her to repeat what she said then she said she could transfer me to Asurion and they would replace my tv!

Easy to file, found a center that had immediate availability. No problems when I had to amend the claim. Always drama-free claims. No hesitation in recommending Asurion as an addition to your phone plan.

Tried to charge me a $79 service fee for $99 headphones. Their service fee tiers are horrible. Spent $35 a month for multiple years for nothing. Claims are hard to file and they love to reject them. Glad I finally canceled the service. Trust me, DO NOT get this “protection” unless you like to waste money.

Horrible company -Verizon Wireless I switched to and my my my after 1 month I broke my phone accidentally but being I pay for ins right it will get taken care of. 7-10 calls later 5 unable to read emails due to my phone being broke & being hung up on from a Tremaine or Germain that claims he was higher up a supervisor. He got upset that I gave him feedback about their systems. If you put in your Verizon account pin number for Asurion it tells you it's incorrect and the auto phone system glitches then when they email me is says this - Español "Sorry, we're unable to continue your claim. An error occurred while processing your information. Please resume your claim at phoneclaim.com/verizon. If the problem continues, please call us at 1-888-881-2622 and we'll be happy to help you."

I wasn’t sure if insurance plans actually benefit the consumer anymore, decided to finally use mine, and the process was better than I expected. After hanging on to my broken TV and Switch console it was amazing to be able to use them again once Asurion replaced them effortlessly and so quickly! It was my part that took the longest.

Easy to understand agent as all calls are in American English. I'm hard of hearing, 85 yrs, and it is just easier with **. Nothing against foreigners as all my grandparents came to this country in 1906 and couldn't speak English. Agent I spoke to was so easy to understand it made calling about my problem very easy.

Process was petty easy as long as you have to correct information. Such as the order number price and know what category your product falls under. Gather all information before starting the process. I’m not sure if I’m supposed to be reviewing the product or the process of filing the claim.

Good experience with Asurion for this guitar amplifier repair. Repair cycle time was extended due to the required repair location (West Coast). Asurion did a good job repairing this amplifier however they didn't provided any information on the work that was completed which would have been appreciated? I would recommend Asurion when purchasing used musical equipment; they appear to be a reputable company.

I am so thankful that I decided to purchase this. I will get the extra warranty on all my electronic purchases from now on, it seems easy enough to file a claim. Everyone I spoke to was very helpful, will definitely recommend Asurion to friends and family.

This contract has never failed me. I feel safer with new election purchases as well. Really appreciate the fast, and phenomenal service. I would recommend this contract to my mother, or any family member.

The whole process was so efficient and quick. I usually put off as long as possible for Asurion but this whole process took less than 5 mins and I didn’t have to sit on hold lol iyktyk. It walks you though a process that is so easy to use.

I'm thankful for this insurance company through Amazon. Between both of them they always took care of me. I appreciate it. It's always good to have backup these days. You don't know what could happen. I recommend it. God bless you most of all.

Did NOT get the replacement value even though we paid for Asurion insurance for a replacement it needed. The product needed replacing after six months of use and Asurion only reimbursed us for what we paid at the time which was $100 less at Staples. So now we have to pay $100 more to replace the product which we believe is a total SCAM.

I have been required to submit claims to Asurion twice now and both times the reimbursement process was easy to understand, straight-forward and very efficient. Considering the disappointment with a failing product, asurion made it less painful to replace my products with ease. I highly recommend asurion.

I just submitted a claim for my damaged Motorola RAZR PLUS 2024 5G 256GB, and I must say, that it was as easy as can be. It took the whole of 5 minutes to file the claim, and it was approved immediately online. The new phone that they are sending me is the newer 2025 model, and could arrive as soon as tomorrow. I am completely satisfied with this system.

I had a great experience with Asurion through Verizon Home Protect. The claim process was very simple and easy to follow. I submitted my claim with photos and everything moved quickly from there. Communication was clear and the whole process was much faster than I expected. I was even able to choose a replacement TV right away. Overall the experience was smooth, efficient, and hassle-free. I’m really glad I had the protection plan.

I bought an impact wrench off Amazon three years ago. I didn’t use it much since purchasing it, but needed it to remove some lug nuts off my car. Well removed all from first tire and then it just stopped working when I tried using it on my second tire. Went back to my order history to check my warranty info and I was glad to see that I had purchased the extra warranty from Asurion. Now I can get a replacement at no cost to me. That’s a win!!

I just want to thank you for being computer friendly makes the entire situation easier. When you don't have the time to go to physical location the option of have on site repair is the cherry on top.

My device was left on top of my vehicle and fell onto pavement and needed to be replaced. Filing my claim online was easy and quick. The response I received was fast and hassle-free. My device was actually replaced with a newer model. Would definitely recommend.

Thank you for a smooth transaction, I was so worried that when my phone got damaged, cracked screen and water damage, I for a second thought, oh no, I’m done, then I remembered I bought the insurance, so thank you so much for the speedy transaction, I’m so thankful, Great navigating online @ consumeraffairs.com.

Thank you for home device protection service. It was so helpful, easy to claim, takes couple days to get answer back and they respond back to you. Have two choice to pick up the TV or deliver it to your home from the Best Buy. Thank you guys

Submitting a claim is usually something I dread, but this process was a total breeze. It was remarkably fast and simple from start to finish. Unfortunately, I’m pretty accident-prone, so finding a system that doesn't add more stress to my day is a massive win for me. I’m very happy with this experience and feel much more confident about any future claims I might have to make. Five stars for making a tough situation easy!

Asurion makes it very convenient and quick to file claims. The prompts are spot on and makes filing claim with ease. I would recommend Asurion to anyone in need of device protection. Plus it’s cost friendly.

Purchased on Amazon a Yaufey 80 pint dehumidifier 4-13-24 after my Frigidaire dehumidifier purchased also from Amazon in 2022 failed. Both were insured through Asurion. When the Frigidaire model failed, Asurion promptly issued reimbursement for the purchase price which allowed me to purchase the Yaufey model. I had such a good experience with Asurion that I purchased the 4-year protection plan, and I am so thankful I did. The Yaufey failed 3-11-26 and when I made my claim Asurion quickly processed my claim and is issuing a refund for the full purchase price. I only wish dehumidifiers were as reliable as Asurion. I have to look for another dehumidifier but when I find one, I will be sure to cover it with Asurion. I highly recommend their protection plans for all your purchases.

Our device was damaged in a 4-wheeler incident by the lake, and we had to make a claim. We had to call in as the device was no longer available as an insurance replacement, so we elected to have a monetary reimbursement so that we could acquire another device. The process was fairly smooth and equitable. And the transfer page for digital reimbursement was easy to navigate and submit. We have never had any issues using Asurion for insurance, as we have used them with Verizon for years. And have filed several claims for broken screens, accidents, thefts, and malfunctioning devices.

Website makes it very easy to navigate the process to submit the claim. Following the simple easy steps provided I was able to get my claim done and over. Thank you for the great service and reliable insurance.

I purchased a drone and while flying there was a malfunction, and so I had to utilize my warranty. Unfortunately, Asurion was not able to fix my drone, but they were able to offer me a refund and therefore I could repurchase, I loved working with them. The process was very simple and it was very easy and less stress.

I sent in a Yamaha P A because there are issues with some of the input channels and audio RCA inputs. Nothing was resolved and I still have the problems. Plus I shipped this through UPS and they delivered it back to Guitar Center and I had to go pick it up, you think you could have had it delivered to me. Not happy with this experience!!

Asurion was very easy to work with. I purchased a 6L humidifier and after about a year it just stopped working. I filed a claim and it was taken care of immediately. Before I finished writing my review, I had an email with a gift card for a replacement. Great service, thank you.

I have used Asurion several times in the last few years for various claims. The representatives have always been professional and my claims have been processed amazingly fast. The service tech was great and was even able to fix my screen 2 days before the appointment! I’m impressed with the level of customer service, other businesses should take note. I highly recommend Asurion for coverage on all your devices.

I was able to submit claim with ease and received a response right after claim was filed. Glad my issue with device is being resolved so quickly. Will definitely be using this insurance plan more often.

My experience was more overwhelming because the representatives were all understanding to what was going with me and my pro Beats team, they understood everything and ask questions to what haappen. No one was mean or disrespectful to me, but I wish I could give everyone a card for how happy I am that help me with everything from the time I put the order to when I kept calling to see what was the next step. I mean, everyone was very helpful, I mean very helpful. Thank you so much for going beyond and above their help.

I'm very pleased with the process of filing a claim for my husband who is rehabbing from a broken hip and having some memory issues. Your process works great. Thank you for keeping my stress level down and understood how easy this was, not having to be transferred to different people.

Once I decided what to do, it was very, very simple. I felt foolish for not having just agreed to have someone come to my house in the first place! The technician was on time. He was polite and he took care of the problem immediately.

Asurion has repeatedly said they would pay my claim, but I have never received anything now for 7 months ongoing. DO NOT buy this insurance. They will delay payment until you give up! We have contacted them 5 times now and still they do not send the check they promised.

Shuya provided great, prompt, professional, seamless service. Having the repair performed at home is utmost convenience! Thank you for the great service!