Asurion Reviews

Great services, fast and friendly every time. They even have a home device plan. I'd recommend their service for anything you need repaired. The staff in Polaris wasn’t as friendly as the staff on High Street. It was worth the travel going to High Street location.

The screen went out on my 65" TV. This weekend is FIFA, MLB and NBA playoffs. It is also after midnight on a Friday night. I was able to file a claim on my phone and have a new TV delivered to my home. My cost was just over 100$. If I hadn't made it difficult, I would have filed the claim in less than 5 minutes. Many thanks Asurion.

Super easy to file, let's see how fast I get it. I haven't gotten the phone. I just filed but it was extremely easy online, it couldn't have been easier...

I honestly expected this to be a stressful and complicated process, but it turned out to be surprisingly simple and smooth. You took something that usually feels like a headache and made it easy to deal with. It’s rare to find a company that actually delivers exactly what it promises, without confusion or frustration. I appreciate how clear, fast, and straightforward everything was. Thank you for making a stressful moment feel manageable.

I was so upset. I dropped my phone and it landed face down, cracked screen- day 2 of ownership - I called and was told it was covered by my policy, no deductible- best part- they came to my house and fixed it in 5 min- super polite, punctual, professional and proficient.

Although I received a faulty replacement phone on my first attempt, it was resolved within 24 hours with a second replacement phone. The Verizon store team member, Verizon customer service, and Asurion spent several hours on the 1st attempt to connect the cellular. They were very patient showing expertise troubleshooting until it was decided there was a logic board issue not allowing the esim to download and a second replacement needed to be ordered. I had little faith a new phone would arrive the following day. To my surprise, it did. I returned again to Verizon to connect the cellular. Mark was able to accomplish the task within 5 minutes. In my opinion, insurance for my phone remains the most reasonable and necessary investment I make monthly.

When I purchase anything electronic be it handheld or portable I purchase a protection plan. Nowadays a person can’t be too careful and Asurion has never let me down. They have honored their commitment whenever I have filed a claim.

It was surprisingly easy to file a claim on my phone. What I found a bit concerning is the fact that I have to write a review. And writing a long review at that. It wants me to write an essay. Or maybe a novel.

Everything is self explanatory and easy instructions!! It breaks it down in sections so it is easy to understand. If you have an issue it will guide you through!!! They send you your product immediately and give you a return package to send broken product back.

This is my first time here and this company exceed my expectations in timely, communication, fairness and overall in everything. I wish I will knew this before. I will ensure to pass this insurance information to family and friends. Thank you for your business.

Second time I’ve used this plan and was easy to do. I Highly recommend the plan. I will definitely be telling others about this service. I also have a different Asurion plan for my iPhones and iPads.

It was crazy with system glitches but the customer service was good. The last CSR-Rochelle was great, and the young tech gentleman I spoke to last night was very helpful in explaining the process to me in detail. I was frustrated and he maintained his professionalism and clarity and explaining what the next steps would be and realistic expectations.

Great work. Fast and willing to pull up anywhere you at right on time. I’ve done this many times now and different locations. This one time I was at work and they pull up to the job and wait for break. They fix my phone I had time to eat lunch and get my crack screen fixed all at the same time. Only had 30 minutes. He knew that that was cool of him. Made back in to clock back in on time.

I appreciate the fact everything was done very quickly, smoothly. And that the worker also provided the screws to the mount because I misplaced them. The worker was here on time and did everything in a timely manner. I would recommend again and I would use these services over again! Thank you so much.

Terrible, waste of money. Won't use again. Terrible, waste of money. Won't use again. Terrible, waste of money. Won't use again. Pointless.

My granddaughter‘s phone was stolen while she was on an amusement ride. I called the next day when the phone was not recovered and within three days a new phone was sent. They replaced her exact phone with number and everything making the situation better.

Twice I have purchased items with Asurion protection plans that CLEARLY state they will REPLACE or refund said products. I item was an oven valued over $5k, and the other a $100 water hose. BOTH times they only offered a refund for items that are SIGNIFICANTLY higher priced now. I would have never purchased a plan for the water hose, especially, had I known they will refuse to replace the item and ONLY offer refund of purchase price. This is VERY misleading practice, and people should use caution when wasting money with this company.

There was an issue with our replacement arriving, and Asurion took care of it without any problem! What a great company and service! This is the 3rd time we have used them, and every time, things have gone smoothly.

My name is Mary, and I have Optimum mobile for my provider and I added 2 lines to my existing account and purchased 2 new phones with Optimum adding Asurion, and my sister is on Hospice, and I pay for their cell bill and phones. My brother-in-law accidentally dropped his phone. I called Asurion the claim was approved with 24 hrs. Really, before 24 hrs. Asurion sent me a link, and it was so easy to fill out. My brother-in-law will get his replacement tomorrow. I am so happy.😊 You can not afford to be without protection. I highly recommend Asurion.

Worst experience ever. Not worth the money I paid for the protection plan.. Took four or five months for my zero turn to be repaired. Horrible communication with the service provided that they chose. I would have been better off saving my money on the protection plan and just paying the local repairman.

Asurion makes it so easy to get your phone repaired. The courtesy texts and calls about your appointment, the efficiency and the overall ease of the experience is impeccable. What’s better than having a repair tech come straight to you house and fix your phone? Nothing! Thanks, Asurion!

Filing a claim with Asurion Is effortless and extremely fast. I wouldn't use anyone else. I've filed several claims over the past few years and have had nothing but the best experience. During a time when you are stressed already, They make it so easy to get done what you need done.

It is truly refreshing to come across people who speak honestly and get straight to the point without any unnecessary confusion or deceptive behavior. Clear and respectful communication shows a level of integrity that many people value but do not always experience. When conversations are handled with dignity and sincerity, it builds trust and create a stronger sense of connection. It feels encouraging to see more individuals embracing these wholesome qualities again, reminding us that respect, honesty, and straightforwardness still have a strong place in our communities across America.

I found the entire process to be quite simple, and I couldn't be happier with the service I got! The technician was incredibly friendly and genuinely focused on repairing our appliances while ensuring our satisfaction!

Pls do buy an Asurion extra protection when you buy electronics home appliances and bikes. This will really help us to have hassle free ownership. I bought a bike for my son and after a year of ownership I encountered so much of problem with the bike. But since I had this extra protection plan from asurion I was able to get a full reimbursement for the bike.

I love that the company is making it right with the protection plan. I've bought other plan from y'all before but I've never had to use it until today and it was quick and painless process. I didn't get any push back from the company trying to figure out if I'm lying about the product. I will definitely in the future buy more protection plan with Asurion.

Long wait times on the phone to get to an actual person. They said that they would deliver my phone for the past 2 days during the scheduled times that worked for me and they didn’t deliver it. Had to call them and they kept saying “I’m sorry, I’m sorry” but didn’t do anything about it. They charge a lot of money for having insurance through them and you’re supposed to get your replacement the next day but don’t. They should discount the price on their mess up. No excuses!!!! DO NOT RECOMMEND THEM.

Very fast approval. Greatly appreciated. With leukemia it's hard to manage these kinds of phone calls and details. Thank you. I tried to get a direct phone call to a live person but this turned out to be a very efficient system instead.

Setting up a claim is easy. I'd like to have my phone repaired. The screen has cracked front and back. So hopefully when I get to the store, they will be able to repair it.

Asurion re-reviewed the claim and I am grateful they are reimbursing me for the product.

I would not recommend Asurion to anyone. I have had to refile my claim three times now and reschedule a replacement be sent because they do not have a delivery driver on hand. I can't imagine they only have one driver responsible for deliveries and no back up! I've had to be without my phone for much longer than I should have. On top of that I will still be getting charged the $300 replacement fee. Absolutely a waste of time and money, you are better off getting Apple Care.

This website is incredibly easy to use. They have a list of all your covered products in one spot, which after a few years passing since purchasing the warranty is incredibly useful. I recommend this to everyone!

Phenomenal claim time and shipping time as well. Very speedy at getting my new phone here and able to send the old one back. They replaced my phone for the deductible and I just send old one back to them to recycle. Highly recommend this company and dealing with them. Their online form for the claim was super easy and simple to do. So so happy with this outcome and will definitely recommend them to friends and family! Thanks Asurion!

Everything went smoothly filing the claim. I got a call from Eugene confirming my appointment between 7-9 to deliver my device. He only had 3 appointments ahead of mine. He never showed up. I got a text, finally, at 9:17pm stating my device was unable to be delivered. This is not acceptable. This is my teenage daughter’s phone who drives 25 minutes one way to work. Without a reliable phone she could be put in a horrible position without a way to get help in case of emergency.

Is there a real person... anywhere? I have an iPhone ProMax 15 through Verizon. I had been paying monthly for an Asurion insurance plan. My screen needs to be replaced, and after three years of paying for coverage, this is my first claim. I logged into MyVerizon App and easily filed a claim for the device to be repaired. I was given the option to mail the phone in, or pay $99 and be sent a refurbished device. I opted to fix my own device, as the screen wasn't badly damaged, just pixelated and its touch function was not working. I received an email stating that my claim had been accepted and that I could expect prepaid shipping materials to be sent to me overnight-- arriving the next day. It's been a few days, and I have been completely without a phone. Don't get me wrong, it was lowkey nice at first, but after day 4-- there are some basic daily tasks that I cannot avoid and need a phone for. Phone calls, for instance.

Well exactly why you insure all drones or business items. Mistakes happen and dropped drone into water during checklist then and launch. GOOD DAY til then. Always perfect. DJI is solid but mistakes happen. Use Asurion. Period. Utilize them or regret it.

The whole experience was GREAT. The service was very fast and top notch. The technician was on time, kind and courteous. The whole thing took about 15 minutes and my phone was as good as new.. Thank you. I would highly recommend

My help and filling out the form was very accessible. I would recommend this service to others people. This is my first time using the server so I want know until I get the phone. That's all I can say until I get the phone.

Everything was pretty easy to get it all done. I can't wait to get my new cell phone. I'm planning on taking it into the nearest store to have them help me transfer everything over to it from my old cellphone.

I'll give this company a five stars. They're very good. I will recognize everybody to get on this. They really help you out. I'm a person. Got my phone stolen Motorola 2016. I was at the doctor with my son. He was sick and with the restroom and my son was there. Somebody just took it and I'm on HIV. I'm sick. I'm on low income. Thank you. God bless you.

I have never had a problem with this company before, but this current experience is highly frustrating. I returned a pair of batting gloves over three weeks ago, and I am still waiting for my refund. Every time I call, customer service and a supervisor tells me they are waiting on the accounting department. I was promised my refund would arrive within 24 to 72 hours starting on May 28th. It is now June 3rd, I still have not received anything, and now I'm being told to wait another 2 business days. The constant delays and broken promises are unacceptable.

The technicians at The Chicago Canal Street location are great. They are professional and they take their time with you. I brought my phone in. They were able to assess that the cracked screen was under warranty. From there, they processed the claim. And within three hours, my phone was fixed. uBreakiFix. Phone and Computer Repair - South Loop.

I'd be lost without this service, seriously don’t go without it, don’t know how much to say except that if it weren’t for this, I’d be lost without knowing how easy this was 👍..

It was completely easy. A first grader could have done it and that's how easy I need it. No stressing or complaining about how I couldn't do it. Don't change a thing. Life itself is hard enough. No need to add to it when trying to replace your phone as it is. Thank you so much.

I enjoy Tech Coach. It is a really reliable service. It has saved my devices a lot over time. Ty. It’s mad nice and when there isn’t any available my iPad is getting replaced after the frame got stepped on and the screen separated. Now it’s mad nice replacement. They send you fair market value.

I have no problem with this insurance. The instruction on the Website was clear and to the point. I have no problem recommending this company to a friend. I am with this company for quite sometime. I am happy that they did come through for me. Thank you Asurion.

I’ve always enjoyed the warranty program for the last many years. It’s always been very simple and very easy. If your product is broken and not working. Bring a new one into Tractor Supply and show them. They will replace it with a new one. This time around, it was completely different. My 25-gallon spot sprayer had kicked the bucket and no longer working. It was under warranty, so I brought it in.

I recently had to use my Asurion protection plan through Amazon, and the process was surprisingly simple and straightforward. Filing the claim was easy, communication was clear, and the overall experience was much smoother than I expected. It is refreshing to deal with a company that makes the warranty process efficient instead of frustrating. Definitely gave me more confidence in purchasing protection plans in the future.

Using this service was super easy! I filed my claim and got it taken care of within minutes. I am more than pleased with this service! It could not have been easier. I’m happy with my service. I needed to replace my son’s iPad that was broken and it was taken care of immediately.

Just had to do a claim for my daughter's phone and the process was extremely easy. Asurion is the best by far!!! The process back in the days wasn't this easy. I am very pleased and I highly recommend Verizon and Asurion!

After a misunderstanding, the claim was finally approved and replacement is on the way. The process was not difficult at all. I would recommend Asurion to others. Great customer service overall. Got the tech plan too. Great plan to have. The process was super easy. I was happy with the replacement that I got and it was an upgrade to what I already have. I am pleased over with the process with the ease of filing the claim with the Customer Service that I received and also with the outcome of offering me a replacement. I will continue to use Asurion to cover my products at home.

The easiest claim to make. Didn't ask a bunch of questions. Plain and simple. Straight to the point. Told them what happened. They submitted my claim. Next thing I knew they said they would be sending me a phone. Should receive it in the next few days. Thank you for the great service. I wish everyone could be like this and this easy.

Earlier I dropped my phone and the screen cracked. I didn't know exactly how to proceed. After calling ** they explained what to do. When I called the company they explained the process. Very easy.

The process was extremely easy. I had called the phone number to start a claim and was on hold for 20 minutes before going to the when site. MUCH EASIER AND QUICKER. Should have used the when site first.

I have been using Asurion for more than 15 years and they have been rock solid. Usually get your replacement phone the very next day. Easy. Every time. In addition, I have been super happy with the home electronics protection, if they don't replace it they will fix it, if they can't fix it or replace it, they will pay out your claim and not lowball you. I have used it quite a bit and have NEVER been let down by Asurion. That's why I am writing the review. Rock Solid. Now with Verizon in the mix, I hope that doesn't affect the quality this company has operating at going into 2026 and the future. Asurion sure does deserve this review from me. I hope everyone gets the same great service and experience I have received from this company.

I received my son’s replacement phone and needed help connected it as it was in SOS mode. Jason was extreme knowledgeable and helpful making this a very enjoyable experience. Jason took his time making sure our new iPhone 16 was in working order and then walked my son through step by step to turn off his find my and to set his original phone back to factory settings. He is by far a class act and I sure hope I work with him again should I need to call back for assistance.

This was a seamless process and I am so grateful to have your insurance. This is the 2nd time I had to file a claim, for 2 very different reasons, and each time was smooth. Thanks for not cause more stress!

I'm very happy right now. I can or will be able to do a review once I receive my new device. As soon as I get my new phone then I'll ship this one back to y'all. One ? I have is, do I take my card in this device to put in new phone?

Great services. Thank you! They answer fast and help with every step, I recommend them. If you haven’t try them you absolutely should. Very grateful with how fast their process is. My TV broke so I called them to get a replacement and they approved my replacement quickly and easy.

From the moment he picked up my phone call, Garth was a voice of assurance, competence, patience, and kindness. He helped sort out two phones and the process, aside from my jitters, went exceedingly well.

Asurion makes the entire process incredibly easy, and so far, every representative I have spoken with has been very nice, courteous, and easy to understand. They make sure to present you with all available options while ensuring the experience is both straightforward and fast. ​I am very satisfied with their service. When things break down, it is incredibly reassuring to have insurance and know that you can truly count on them.

I dropped my phone, busted the screen and my speaker was no longer working. I was walked through trips to fix it. Unfortunately none worked. So I simply pressed make a claim. Doing that online was extremely fast and efficient!!

I have always received excellent customer service with Verizon. I have only been with Verizon since I got a cell phone over 30 yrs ago. I'm so very happy with the service. Any issues I've had was very easy to resolve.

I am pleased with the simplicity of the process. That simplicity of process combined with the impressive scheduling time of support with home delivery is Excellent! Our Mobile Phones have become our connection to all personal and family needs and issues. In summary, pleased with the response to my Claim. Thank you!

Forgot that I even had Asurion but when my vacuum broke and I went to order a new one, I realized that I had Asurion. My first thought was, "oh God here we go." But I was very surprised to find it was super easy to file my claim and I got my answer immediately. Can't beat.

This has been the most horrific experience I have ever had with Asurion. First, I was never asked whether I preferred to receive my payment by Virtual Visa card or by mailed check. I was simply informed that the system had selected a check. After verifying my address, I was told the check had been mailed on May 12th. However, I never received it. Then, on May 27th, I was informed that the USPS had returned the check. At that point, I requested that the payment be changed to a Virtual Visa card since the check was never received.

The process was simple. The instructions were clear, worked accordingly and fast. I didn't need to speak to anyone for clarity. I replaced my Beats Pro Fit because they stopped working. Although they are not replacing my pink Beats, the replacement offer was for either white or black; it is the same product.

My experience filing a claim on my smart tv was the first time in almost 50 years. My insurance worked like I always thought it should. One call, two of the best customer service reps I’ve ever dealt with and 40 minutes later I picked out my new replacement and it will be here in one week! It’s worth every cent I pay for it.

If it was my choice, I would never use Asurion ever again. Poor communication. No detail on why claims were denied...just that they were denied. I have had at least three or four claims...all of which were terrible experiences. The link I received via text...never works...so I have to navigate on my phone or computer to their home page and navigate from there. I fill out all the information, provide all documentation...then the claim says it was denied with no reason. I get PTSD every time I have to use this. I purchase cymbals and they can crack due to playing so the cost of the pro coverage is less than the price of the cymbal itself. So, I'm kind of stuck.

Always purchase Asurion. May never use it, but nice when you do. Worth the extra money on any purchase Asurion is offered. We will always get insurance on items. Never know what may happen. Quick to return price paid to find another item to replace the one you had insured.

I just initiated a claim for an Apple Watch that I was having sporadic issues with. I was able to put my claim in when the product was stuck in a boot loop and unable to perform a reset. I expected that I would have to send the product in for repair, but to my surprise, I received a response that a direct payment was authorized to be paid. I prefer this because the watch is a few years old now, and this will allow me to upgrade to a newer model. I couldn't be happier and would heartily recommend this service to my friends, business associates, and family.

Best service by far ... and so easy ... Had insurance on my phone. Filed claim and now I'm getting a new phone as soon as tomorrow... Thank you Asurion!!!! I will definitely highly recommend anyone to get insurance on all your electronics at a fair price .... Way better than coming out of pocket for a brand new phone that you have to pay for years to come.... Try Asurion ... You won't be disappointed....

After my iPhone 16 Pro had a recurring problem, we went to our Verizon New Caney TX store for help. Jessie checked out the phone and put in a claim with Asurion for a replacement. The new phone arrived the following day and my husband set it up following the instructions. Some of the apps did not work at first but, after the phone was powered down and restarted, works perfectly now. Thanks to Jessie and Verizon, I now have a working phone again.

I have worked with Asurion for years. I would not have any other company insure my digital services. It is a great company. I love my phone but the charging connection quit working. I am looking forward to receiving my replacement.

The Asurion Protection Plan which I purchased with my SP1 PRO+ Bose speaker more than paid for itself as it was used to replace my unit which wasn't repaired the first time. The second time I sent it in for repair, I received an eGift card in the amount of my original purchase price plus sales tax. This eGift card was used to purchase another speaker and 3 year Asurion warranty.

The best Customer service I have received in a very long time. Everyone from the Verizon store, the lady on the phone, to the person that repaired my phone was absolutely the best. They made this experience super easy and painless. All factory Samsung parts were used in my repair. Went in for a busted screen, but left with a new screen, back glass, and screen protector, all at no charge. They filed the claims for the back glass and the screen protector while it was there. Well worth the little money I pay monthly, to have a team of people like them behind me.

As always, Asurion has my back on any of my electronic purchases. One of the best choices I have ever made. I have had to file several claims. And they have paid out or taken care of a repair for me. Every single time.

Asurion has had my back over the two years I have had Asurion Complete on Amazon. I purchase thousands of items per year, so when they tell me they are going to cover everything (within the policy) and they do it, I'm stoked. It's the best value and easiest to use service of its kind that I know of. I'm a big big big fan. RECOMMENDED!

The customer service was excellent. Danniel was so helpful, friendly and patient with me! I've been stressed with my old phone's issues and Danniel's smile came through the phone. He helped me through the whole process of transferring to the replacement phone and called me back to ensure I was able to switch sim cards.

Very pleased with service. Never have had a problem with filing a claim. Only draw back is I'm paying for insurance and I still have to pay a deductible to get phone I'm paying insurance on... Make it make sense!

Had to have a phone I purchased/insured through AT&T replaced last year through Asurion insurance. Was sent a refurbished phone, touchscreen had dead spots within a year, while the phone was under warranty. Started with AT&T app to file a claim...ended up being passed around to THIRTEEN different stops, with Asurion being FIVE of them. Asurion reps repeatedly confirmed it was under warranty before passing me on to "another department," which, after several minutes on hold, somehow would be answered by AT&T...which then would transfer me back to Asurion, etc etc etc for LITERALLY 2.5 HOURS.

I purchased a heater online and also paid for the additional Asurion insurance. About a year and some change later my heater stopped working. I filed the claim on the website and once I return the heater, I should be get a gift card for reimbursement of the purchase price!

It was easy to make an appointment, they send a reminder as well. The technician called me when he was on his way to fix my screen. He was great, very friendly and informative. Definitely would recommend.

Your employees are so helpful and prompt. In this age of computer customer service, they proved a human touch is key. Rock on, Asurion. =} This review is long enough. Sorry, AI...This is all I have to say.

I can't imagine not having Asurion to take care of my needs. They have always been quick to replace a bad phone. I always buy the warranty, and I am very thankful. It only takes a couple of days to receive the new phone.

Excellent customer service, keeping the service promises. When an organization promises and keep an expected experiences when you partner or buy their products. It's highly appreciated. I bought the insurance and my phone went bad and I am getting a replacement.

I usually call in just because I’d like to deal with a direct person first time using their online claim form and it was simple fast and now my preferred method for claims. Was hassle free and I didn’t have to wait on the phone.

Liars!!!! Thieves!!! I sent in my gaming laptop to get repaired. I sent it in with a 4tb NVME SSD (which they kept). It took them 2 weeks to even give me an update on the repair (which I had to call and ask for one). The day I called I finally got my answer and it was unfixable. Which I kind of knew that was going to be the case.. NOTE I pay $25 a month and have been for the past year and $105 to have it looked at and repaired which they couldn't.. I was also told I would receive a Brand new laptop equal to the laptop I sent in to be repaired or a refund equal to its cost.. these people offered 2 piece of crap laptops that were not even close to being a gaming laptop like the one I sent in.. I asked for a refund and they offered me half of what my laptop was worth used.. I tried to get my laptop back but instead they said it's too late, it has been salvaged and you have to either choose one of the laptops offered or a refund..

Asurion met all my expectations with their excellent customer service and smooth claims process. They handled the issue professionally and refunded the full amount for my damaged product quickly and without hassle. Very satisfied with the experience.

Asurion was easy to file the claim, assured me that they would send a box within 5 days for me to ship it back, gave me all the paperwork to print and fill out to send with computer, they were fast and efficient, and assured me that they would have it back to me as soon as they found and fixed the problem.

Customer service is great and patient! I was helped with my needs and got all my questions answered. Customer service made it easy and simple. Waiting time was not long at all! I would definitely recommend this location.

Great, professional, friendly and fast service. They’re always quick and do good work on phone repair. Insurance company has good phone repair technician. They repaired a broken back screen on my iPhone 16 Max.

Love Asurion. Great and easy service, really fast and accurate always and almost all of the time claims get approved without no hassle. They make so easy and stress-less. They work with really good brands and stores. I would recommend getting your subscription to everybody in this world, it’s very convenient and life saving.

If you're not protecting your purchases with Asurion you need to do the actual math and you will soon realize that not only does it make sense but you'll be dealing with the industry leaders and receive nothing but the best service possible.

One of our employees cracked the screen on their iPhone, it took me a while but we found out that we needed to go the Asurion website to schedule a repair. Setting up the repair was very easy. We had some difficulty turning off the Find My on the iPhone, we had to reschedule the repair. We were able to figure out how to disable the Find My, we reschedule the repair appointment. Evan, our technician arrived and verified that the iPhone was ready to be worked on and in less that 20 minutes he had the phone screen replaced. Evan did a great job.

Horrible horrible experience. The Technicians don't have a clue what they are doing. They messed up my warranty and phone claims twice!! I will be looking to leave Verizon and find a different phone insurance other than Asurion. They are the worst. I pay monthly for insurance and the phone had no physical damages. It just won't charge and they left me without a phone for a week and would not do their most important part of the job which was getting me my phone!

When I got home, the horn didn't work. I immediately returned to the store to change it or refund the money, but they told me that I had to talk to a number they gave me. I spoke to that number, they told me they were going to send me information by email. I had to send photos of the horn with its serial number, of the receipt. I did it, they sent me another email again that I had to answer some questions. I could never open that email. I had to call for the third time, and they only sent me a certificate to buy in the same store; they did not return the payment for the guarantee. And if I hadn't bought a warranty, I would have just gone to the store and they would have refunded my money or changed the horn.

Great service, to be honest I don’t think it was going to be that easy and efficient. After a year and 10 months my mower stopped working. After about 6 minutes of communication with Asurion following clear instructions I had my money back in my Amazon account. Thank you Asurion.

I broke my screen last night after my phone fell out of my pocket. I fly back to Tucson AZ from Washington State tomorrow and I have an appointment in Tucson 4 mins from where I'm working to get my screen fixed free of charge. Thanks Verizon!

Asurion is a terrific insurance program. It covers our phones and we have added coverage for all home tech products. I have had to make a couple of claims over the years, and they are always great to work with. Thank you Asurion.

Been with Asurion for over 30 years. First time I lost a phone and they charged me 225$ for an old phone. This is not OK. I pay every month for insurance and this is what I have to pay for a phone replacement. Shame on them.

Had the best experience! They were nice, fast, efficient and great to deal with. My son had a problem with his headphones. They sent a pre paid label for us to send them in. Sent them in and it Took just over a week for a cheque to come in the mail. Very fast.

My experience was fine. It took me a little extra time to process my claim. Saving the claim required typing same information many times but it was all resolved and my new phone is on the way so it all worked out.

Fast, easy to fill out form, no fuss, no muss. Replacement will be here in a couple days and we have 10 days to return the damaged device, and Asurion pays the shipping and provides the packaging, both ways. Cool.

As a parent of two, I don’t usually believe in extended warranties—but this service is the exception. I’ve never regretted a single payment. What could have been a disaster became a minor inconvenience, and filing a claim takes just minutes. Within a week, everything was back to normal.

I am very satisfied with the customer service and support! They did not ask me a lot of questions about why I submitted my claim. They did not put me through a bunch troubleshooting procedures which can be frustrating!!! They made it very simple for me, which I greatly appreciate.

Turning in claim was easier than most business. Have 3 phones in my account. Mike ** was especially helpful. (Maryville location). I always recommend my representative to anyone needing service.

My TV crew working on me and it was very very easy to file a new claim. They let me pick out a new TV out of five options that were way better than the one I had I feel and I'm very pleased with how easy this was.

Excellent & easy process to schedule appointment for screen repair. They gave me the option of scheduling in my home or at a location nearby. I was able to change my appt a couple times as my personal schedule changed.

We are very upset being a veteran customers & have to be told we have to pay a $275.00 fee to replace our tablet. With what we have for service, equipment & devices... You all are getting enough!! It's like you want to force reliable customers away & that is sad & bad business!!!

I am super impressed with how easy it was to file a claim through Asurion for our TV. It was processed on the spot, and we were given the option of several tv’s to replace it. Once we chose the TV, we received a text that it was being delivered directly to us from Best Buy.

I paid for the 3 year protection plan and they replaced my damaged item almost immediately upon request, with almost no questions asked. Filing the claim was simple and straightforward. Totally worth it for protecting something I use all day every day.

My daughter's replacement device just arrived here today but it had zero percent battery. We needed extra time for charging. If it had been charged to over 50 percent, it would have been easier—and that would have been better. Aside from that, there were no issues whatsoever, and everything proceeded smoothly. Thank you, Asurion, for your prompt response.

These guys are awesome! This is my first review ever. These guys send you a phone next day for no charge and it's only like 4 questions. So easy a child could do it. Couldn't believe I was finished that soon haha

I had an issue I knew was covered but it was denied online so I had to call and get it resolved. Then, after all that, my photos were rejected when I uploaded exactly what was needed in high res, plus nearly 10 additional photos. After all of that was resolved, the claim told me I had to pack and ship my own instrument when I was initially told to take it to the Guitar Center a mile away from my house. All of this was to replace a $5 part and probably an hour of labor. Very very unsatisfied and I will probably never purchase another coverage plan through Asurion for ANY products based on how poorly this was handled.

Great service, quick and painless response. They addressed the issue super fast on the same day, I’ve been using Asurion for all my electronics, I will certainly use the service again, that’s for sure.

It was great. Had a great experience overall 👍👍👍👍.

The customer service was excellent. The customer service take reached out to me early in the morning. Cause my service and the part for my phone. Even though my part was not in, she assured me that she would contact me back.

I was surprised at the professionalism and ease of which came with making my claim on my failed product. I was further impressed with how quickly the response and fulfillment was. I was in doubt of purchasing the extended warranty but will be interested in doing so again on certain products.

I expected to have to send my phone away and be without it for several days. Instead, I could make an appointment at my convenience at my own home, which is located in a remote location. Technician was timely, polite, and competent, and restored my phone in no time at all so nothing but great things to say.

Everything went pretty well with my Asurion phone claim. I would have rather be able to have my phone screen repaired locally than them send me a replacement phone. The other thing that didn't settle with me is the tech that helped me transfer my information from my old phone to my replacement phone kept trying to sell me more insurance plans. He wouldn't take no for an answer. I basically had to hang up on him! That was a frustrating way to end the call.

Once I figured out the coverage for my headset everything was simple copy and paste the order number and smooth going from there. I have purchased several protection plans for my electronics and it's great to know they actually work. Thanks.

This was remarkable, easy and straightforward. I initially thought that it would be a lot more difficult but was pleasantly surprised. Asurion makes it easy and fun when you have a claim giving you multiple choices to be happy with.

This guy did an amazing job and it was done fast and it was awesome looking like a brand new phone again. I would recommend this company to anybody else and they come to your house if you don’t wanna go to them

I personally can recommend you take out the Asurion insurance for your tech. Their support team is amazing. 👏🤩 I struggled a little to file my claim online and then I called and spoke with friendly and professional customer support whom were able to help me effectively and timely. Really great even though I was agitated, they remained calm and highly professional.

My first claim was My Son PS4. It stop working..They replace it with no problem with a upgraded PS5..That was a life saver because I sure didn’t want to buy another one. Now my living room TV stop working. Took me 5 mins to put in my claim and abracadabra I got a new TV or order ready to be delivered. Thank you so much!

This was an awesome experience. From beginning to end, it took less than 10 minutes to file a claim and get a solution. I am completely satisfied. This experience alleviated all the stress of my phone being damaged.

Boombox CD player quit working after about 1 yr of occasional use. (Purchased for bedtime music when grandson visited.) Discovered nothing would work, not even FM radio. No power going to the machine. Tried different electrical outlets. Nothing. Went to Amazon online and found past order with Asurion insurance protection purchased for item. Filed claim online - easy peasy. Asked for description of problem then issued a mailing label to return at a UPS store.

I purchased Asurion+ and have it for seven months. I filed a TV claim and was asked to ship the 55-inch TV through UPS. Asurion only paid for the label and not for packaging or covering. I called back and spoke with two representatives. They informed me of the full replacement process. However, the Asurion representative I spoke with had never heard of shipping a TV because of its size.

It was quick and easy process to get a replacement phone with my insurance. Thank you very much!

I have paid $68 monthly for phone insurance that covers all my lines for many years now. This year I actually had to insure 3 phones. Speaking with the Asurion rep, he informed me for the first time that my plan is limited to 3 claims per year. Not a pleasant surprise since I was never told of this. In the end, Asurion rep guaranteed the claim can be processed if I pay extra to add another slot for the year. I paid extra and was told the system needs 24hrs to update, call back tomorrow. I called the next day and was told I can not file a claim on that line because it was just added and the screen was cracked before paying extra to add a slot. I did everything that the Asurion rep told me to do and paid extra. Now they deny my claim after paying extra per Asurion. Stole my money and hang up the phone on me when I ask for a manager. Insurance is not as advertised and they deny claims after saying yes if you pay extra.

Straight up service; as advertised! Will surely and highly recommend. From claim filing to repair scheduling, seamless! No hidden or ambiguous fine print. You can include ALL classes of home appliances, from refrigerator to stove, washing machines, dryer, computer and cell phones. They cover it all.

If I could take stars away I'd take 100 of them away. DO NOT, I repeat DO NOT get this garbage. Lost my phone. Went to the Verizon store to get a new one like any sane person would. Only to be told I has to wait for them to send me a phone, I couldn't get one at the store. Where they actually sell phones. They gave me a window of 7-9 pm. It was my understanding that a "tech" was delivering my phone and going to help me set it up. It got DROPPED OFF at 9pm. I watched him pull up and watched him leave waiting for him to knock on my door. I open the package only to find they sent me a USED/REFURBISHED phone.

Broke a glass Soma water a couple of weeks before the plan expired, didn’t get around to filing a claim till a couple of months later, claim denied, waste of my money.

This is the easiest plan I've ever had!!! I highly recommend everybody to sign up for the Home Protection Plan. It truly took all the nervousness out and gave me a peace of mind. From the inception of the phone call to get help to the incoming email. I have never had customer care that showed they cared. Again I highly recommend this to everyone. I have already called friends and family.

This was the easiest return I have ever done. It went so well, I wasn't prepared. I haven't found a new phone to replace this one. I can't say enough on how smoothly this went. Thank you for this. Now pressure.

I bought the warranty from Guitar Center through Asurion protection plan. I have a problem with my amplifier. They said my claim was covered and all I had to do is mail that back to them. They sent me a UPS pacing slip with a tracking number. And a letter that said bring it down to UPS. UPS would package it up and charge Asurion for the package. So I go down to UPS and they tell me that’s not true even with the letter I need to pay for the packaging upfront. I called back Asurion and the guy tells me a completely different story than the email that they sent me the previous day. What a joke. Their website is a joke. It just spins and spins and spins. All the other websites I try work just fine so it’s the website not my connection but the absolute worst. The communication is horrible and I would recommend everybody to never buy a warranty from guitar Center or Asurion. I would rate it zero stars if that was an option.

Came to my rescue! Very quick and easy to follow instructions very quick response to my claim. And Thanks again for all your help and support. You really helped me a lot! Lost my iPad and I really need it for what I have to do.

Asurion customer service along with the unlimited protection plan was once again pays for itself. No hassle or stress about a product you buy. Just enjoy whatever you buy knowing Asurion has got your back if anything happens. If you don’t have it better get it, best move I ever did.

My experience been awful. The amount of times I've been on hold, transferred, and put on hold again is so frustrating and my claim still isn't resolved. They were sure to take my $99 deductible though, about 2 weeks ago!

The experience was pretty good. I didn't know I had to go back and file a claim through this system. We was thinking that it was filed already. So when I went back on the message I found I had to file it myself.

I am really disappointed and will never use Asurion again ever! Sorry to say, they're bunch of lies! And they have no clue what they're doing! They attempted 6 repairs on my Akai but they don't admit that they can't fix it! They failed time and another and each time they would tell me, "If we can't fix it will credit you." But they don't! Don't fall for Asurion! It's a scam!

I was pleasantly surprised by Asurion. I received a chair that One of the arms would not work after I put it together. I contacted them, and the claims process was quick and didn't require me to disassemble a fully assembled chair just to return it, and to reassemble a new chair definitely worth the warranty.

The techs arrived on the early side of the service window. I got a text about 20+ minutes before they arrived. Checked my phone carefully and had my screen repaired and battery replaced quickly so I could be on about my day. Phone is working great and I am quite pleased. This was my first experience with Asurion.

This service is the absolute best bang for the buck. I have had this service for over 6 years and every year something goes out or breaks. And we always use this service to avoid having to replace the items.

I was worried because my phone screen was broken, but I filed a claim through Verizon insurance and the process was quick and efficient. The staff member in charge was excellent and very kind. The insurance fee was definitely worth it. I look forward to using your service again in the future.

Made a claim on 2 devices. Within 48 hours a representative Vincent was at our door. He fixed both devices one after the other and was fast, friendly and efficient. Thank you again. I’d recommend this to anyone who has devices that need repairing. They came right to my door did the repairs in the driveway.

Nice to be able to get a new phone next day and not have to be without one for too long. It’s very inconvenient and annoying to deal with a messed up phone. Also don’t have to leave your house at all to wait in any lines.

Absolutely most beneficial product to have! I order so much from Amazon, from gifts to daily products, to furniture! The subscribe and save is awesome! This added protection covers almost everything! When the normal warranty expires, this one kicks in! It more than pays for itself!

Stay far away! Asurion is not a match for music equipment or anything you really care about. I sent my DJ equipment in for repair and he got back to me in worse condition. Absolutely horrible. Zero stars.

I lost my phone and after I called Verizon to make sure I had insurance, Verizon directed me to Asurion website. With 3 simple questions my phone was shut down and another exact phone was ordered to be delivered the next day. It was truly a stress free procedure.

I’m extremely satisfied with Asurion’s service. When my phone was stolen, I was worried about how long it would take to get a replacement, but the process was surprisingly fast and smooth. They handled everything efficiently, and I had a new phone in no time. The customer service was helpful and made a stressful situation much easier to deal with. I truly appreciate how quick and reliable they were. I highly recommend Asurion to anyone looking for dependable device protection and peace of mind.

Do not purchase; they will rely on exclusions to deny your claim, exclusions that have no relevance to the problem.

This insurance is definitely worth having. My son’s phone ended up in a pond and I was able to replace his phone for a fraction of the cost for a new one. 10/10 If you have teenagers, do yourself a favor and register their device. It will save you frustration and headaches of having to replace their device.

I was not looking forward to making this claim because of the fact that I felt like it was going to take forever to do. Filled everything out and went smooth, very easy, not what I was expecting at all.

I feel my TV should have received a little more money like $700. I paid $5400 for the TV and it had a lot of features like three like 3 D. and pitcher in pitcher and many other features. It was still a good TV.

This was very easy and fast, I completed the whole process while dropping a deuce. I'll always insure my phone thru them. This is probably my third claim over the last 6 years and they have all been this easy.

I am writing this review to share my experience with the Verizon Home Protection plan. After using the service, I wanted to provide feedback that may help improve customer experience. Overall, the concept of the protection plan is valuable, especially for households that really heavily on their device and home electronics. The coverage options are clearly explained, and the ability to file claims online is convenient.

I wish they cover all home repair because I would surely change over all my appliances to Asurion Tech. It is so easy and fast to file a claim. It took less than two minutes. I had to call all my friends and family to tell them that they have to sign up for asurion for like and that they will be thanking me. 😀😀😀😀

My phone was stolen Saturday night and today, Wednesday, I filed a claim for a replacement. I was never told by store employee at AT&T to do this right away. I have tried to see if my phone could be located by a ping to my phone for the police to find and it never happened so today I filed a claim for a replacement and it is on the way. The other problem is I can't get into my icloud to get my information so hopefully this can happen soon.

Thank you for having great customer service. It is definitely a pleasure to know that you’re not gonna have to deal with bad customer service when trying to get your lost device they are on point and on time very fast. The turnaround was next day and they will have an agent bring the phone out to you and help us set it up. Definitely a great service, thanks AT&T Asurion

Excellent with minimum confusion, or unnecessary questions. I have nothing but praise for the efficient set up and ease of use and the so short amount of time that was required to implement my personal claim. I would and will tell my friends and associates how easy it was to start and complete my claim. Thank you for the convenience and efficiency of your claim site.

People at the Verizon store in Chamberlain SD are very helpful. Right after I got my first phone, it was defected so because I had insurance they replaced it again for free. Right now I am waiting for my second phone.

Jerome was AMAZING to work with! I called in frustrated that the online claims wasn’t working. He assisted & it was flawless! In under 20 min we got the claim filed, service fee paid & a replacement coming all in one call!!

Very satisfied with the service. They texted me about 30 min before saying they were on the way and also that morning, I got a reminder text saying what time my appt was and that they will text or call closer to arrival. Then they got here, very respectful and great customer service. Got the screen fixed within 15 mins. Helpful and answered questions I had.

I was extremely pleased with the service and turnaround time on my computer. When I renewed for the 2nd time my warranty, I was having 2nd thoughts, but glad I renewed it. My computer is like new again. Thank you.

Job well done. Good service. Asurion matched a replacement product that closely matched our original product for replacement. It took 17 days to finish the claim, but I’m not sure how much of that was on me for delayed information being delivered to them. Overall a very good service company.

My daughter dropped her phone in water. We tried dealing with Apple Care+ but her phone was stolen eight months ago and even though Apple had performed a service on the device they said the phone was replaced by the carrier. We gave up and filed with Assurion.

Well worth the purchase.... I'd do it all over again. And again.. I have sold this program at least to 5 people..

They were pretty quick about helping me with my problem. I would recommend them. Their service was on time, and even though I didn't talk to anyone, they were very helpful. Like I said, I hate all this automated crap. I like to speak to an agent. I guess this is the way things are going, machines are taking away the personal jobs. Good job, machines.

You suck. Tries twice to get at least what I paid for in the claim, but your company keeps rejecting on particular that's not even told which particular it was. So no I will not recommend your service, I will not be using your service again. Denied twice over a stupid thing that you won't even tell me what it was. Have the life you deserve. Thanks for not letting me submit your true review. Fake.

Our first phone from ASURION we had difficulty in hearing. We made a phone call for a claim process, and it was handled swiftly and respectfully. I would 100% work with them again in regards to our first claim the malfunctioning of the second phone and any phone or receiving the future. I really appreciate all of your help!

After my phone was broken I knew that contacting AT&T would Always be a very easy process, never difficult to get repairs in a timely manner. All the the right answers to my questions with no confusion. Thank you and keep up the great work.

Filing my claim with Asurion was quick and easy. I received my replacement device much faster than expected, and the setup process was simple. Returning my old device was also smooth and hassle-free. I’ve used Asurion several times now, and each experience has been reliable and stress-free. Highly recommend!

Asurion has excellent customer service and walks you through the whole process. I broke my phone and got a replacement 2 or 3 days after I submitted the claim, and they sent a prepaid return envelope for me to mail them my broken phone.

I have never signed up for a plan like this ASURION one but am totally satisfied that I did. After several mishaps with phone and IMAC I am stunned at the funds I paid. They are probably tired of me showing up! Haha.

The expert showed up. Was polite and professional from the start. Got the job done fast. The expert asked if I had any other concerns or questions about my phone and I showed the expert the back. They informed me to put another ticket in as they didn't have a new back with them.

My Denon AVR-X1700H has a problem with the Turntable RCA connections, so I decided to make a claim and so far this is so much easier than I thought it would be. I am at the point where I am boxing it up and giving it to UPS so it can be looked at. If the receiver comes back repaired I will be so happy and I will stay with this company forever. I had the Denon for about 6 months so I hope it gets fixed

The whole process cannot be any less complicated. From setting an appointment to them handing your completed phone back. Fast, easy, friendly. This is not the first time I have had to use this service. A 10 everytime!!

Asurion is the absolute BEST insurance company to have cover your devices. The claim process is quick, extremely easy, & very user-friendly! Thank you, Asurion, for always being easily accessible whenever I need it!!

Accidents happen, and sometimes you’re not sure when or how it happened, but it happens. After using Asurion, we get it on everything we buy. Peace of mind is something you cannot put a price tag on!

Fast and easy and solved all my problems with my replacements. Easy to use, customer friendly, no hassle. You finally see where your money goes every month with the convenience of this insurance. Looking forward to receiving the new phones so my daughters will be happy. Would recommend this insurance and have to all family member members.

This company is an absolute scam. Do not waste your money on this company. They took my console. Did not fix it. Did not replace it. They are liars and cheaters. Do not waste your money with this company. I’ve been giving them $32 for the past two years only for them to tell me that I have to pay $99 to get my console fixed and for them to ship it off and ship it back and say they’re not gonna fix it and they’re not gonna replace it. I would give them -100 stars if I could. Worst company ever.

So awesome. I’ve loved this vacuum and I totally forgot about the protection I bought and then it was sooo easy!! Great service. I will recommend it in the future because it was the easiest process I’ve ever dealt with!! Thank you for being so easy!!

Asurion had addressed and taken care of my claim in a matter of minutes. I would highly recommend them for any insurance needs. It was very easy to file the claim, you just need to have your purchase information available. I'm so glad I purchased this insurance.

Awesome service! It took less than 5 minutes for the entire process. We are so glad for that! Paying for this insurance really helps! TRY INSURANCE WITH ASURION! This is a better way to work with insurance when your day is so busy with work and family.

Tried multiple times to file claim. Was sent several different options but each would send me to a different link, could never speak with a live person. Had my granddaughter try filing claim. Message was sent to call Asurion, filing was very hard for me, today I tried again and all the steps were in place and was able to file.

Phone was damaged so I submitted a claim via the online tool. It took less than five minutes and my new phone is set to arrive on the same day that I submitted the claim. Online form was extremely easy to fill out.

The Verizon insurance claim from Asurion process was surprisingly easy. I filled out a short form with just a few basic questions, and the whole thing only took a few minutes. There was a small deductible, but nothing unreasonable. After that, I was able to choose from several replacement options instead of being stuck with just one. Overall, the process was simple, quick, and straightforward so far.

This is a great service that help ensure the protection of the products I buy. Worth every penny! They are easy to work with, make the process simple, and provide communication all along the way! When I opened my claim they provided me with a shipping label, sent email communications when they received the item, sent it to be repaired, the final outcome, and a resolution summary!

I filed a claim today for my Galaxy Z fold. It was very easy, quick and I was charged much less than I thought I would be for my replacement which I should receive in 2 days. I will definitely recommend Asurion to friends and family.

Not hard to file your claim. I gathered all my information on my TV by taking a picture of model and serial number on the back also use the text option. It's better than AI. Also to file you may have an co-pay. Don't be alarmed. They'll let you know. When filling the claim I paid $99 but it's all determined by the amount of claim.

Easy and painless. Grateful for this coverage. I would not have been able to replace it without cost. This flip phone is a benefit to seniors who do not want or need apps. It keeps me connected to my grandkids and kids who do not live nearby.

It was a pleasure to process my claim with the assistance from my local UBreakiFix shop. Ben provided very good direction to get my device repaired. We're looking forward to working with the shop and Asurion in the future if necessary.

Each time I have put in a claim, it has been seamless from the beginning process to the end. The way that my old devices have had to be returned to being able to order the new product is very seamless. Thank you.

This was by far the most easy claim I've ever filed. Wow. Love it!!! The process was quick and simple to understand and I absolutely love the options on same day delivery, next day or even by mail!! WELL DONE.

Very easy to navigate the web page. Someone spent a lot of sleepless nights putting it together. I would definitely recommend this site to all friends and family. If you ever have the pleasure of using this site, you will be very pleasantly surprised on how easy it is to navigate all features.

I received 4 different stories on how long it would take to get the e-gift card for my printer replacement. Anywhere from the day it was received to 5 days after it was scanned in the system. This is poor customer service. All customer service personnel need to be trained so all customers are told the exact same information thus eliminating customer complaints

Filing a claim was extremely easy, just a few clicks of the mouse. Will use the service for any covered items purchased from Amazon. The process took very little time to complete and results was extremely satisfactory.