Asurion Reviews

Do not get a warranty through Asurion. You will have to jump through to many hoops just to get your product taken care of.

Really Satisfied with my IPHONE 17 replacement and get at home on time. Thank you for your great service, Asurion staff was very good taking care my claim. The representative explain me all the procedures and was easy with his help. Amazing service. Thank you.

Had a very good experience from start to end. Very easy to understand had no issues. Thank you for the opportunity to leave my review to let people know how my experience went with the claim department went. Some people might think it’s difficult to do but it wasn’t at all. It was like I said. Very easy to get through.

Asurion makes the claim process easy and straightforward. When insurance companies and consumer trust are not aligned in society, Asurion really shows that you can believe in your insurance company again. I lost my phone and the replacement process was easy with no “gotcha” limitations and no hassle. The website was clean and they made me feel like I am glad I have them protecting my phones and devices. Thank you Asurion.

I have never had to file a claim with Asurion and this was the first time. Filing the claim was easy and required only the necessary information with which to replace the device. I have purchased Asurion for most of my devices and am well please with the product.

Filing the claim with Asurion was a very easy process. I love how they not only covered my phone issue, But also gave me options for repair that are very convenient. Always have had the greatest experience with Asurion services.

I have an HP that has a notorious problem with the hinges sticking and causing cracking on the screen. After a few months of slow cracking getting worse as I tried to keep the laptop totally still and always open in one spot, I finally gave up on coping with it. Not a fan of forms and fields, it's a little bit much to have to motivate myself to stop, lock in and make a claim. I was quickly connected with an agent (possibly undetectable AI) on chat and she was very, very helpful getting the claim completed. I got the follow up email quickly and followed the directions without a problem. It was simple enough and I will drop the laptop to the shop as soon as I can.

Everything was perfect. The customer service was awesome. Everyone that went in there was treated equally. Thank you for your service. I truly appreciate it. The time he quoted was right on time. They took time out to explain every detail.

Experience with Tech support and communications while booking a technician was excellent. I was happy that they made a change for the Tech site visit. Technician (Ray) was professional, courteous and knowledgeable. Focused on the problem and provided a quick fix. A job well done. Great experience with support, booking and Technician.

I have a Samsung Galaxy Fold 7 and it's out of warranty. Today one of the inside screens went out. All I could think about was the money, time and effort to replace it. Asurion did all this in 4 mouse clicks. My replacement phone is on the way. For anyone with an expensive phone, not having protection is simply not feasible. Having Asurion as part of my monthly bill has paid off.

Had to call to setup a in person repair at a Ubreakifix store. Only option it was giving me was the 400$ deductible only option. That's the first problem. Second problem is I drove over an hour to get there. The store didn't have the part like I was told by Asurion. My options were pay the 400 or wait until the part shows up. Which I would have to call Ubreakitifix to find out when the part arrive. Asurion won't do any leg work to resolve the issue. It's my problem. Side note in this situation is that I've paid over 400 in the insurance payments for it not be usable. Find a different insurance party for your technology.

The entire process was so clear cut and I appreciate that! The experts involved made it clear to me every step of the way, and they even provided me with several choices to choose from and all were brand new, I look forward to receiving my brand new Samsung AI Smart TV!!!!

I ordered the 8 quart airfryer. It was spacious non stick and worked wonderful. Unfortunately it just quit working a year later. The company was awesome. They issued a full return. The item was great for large loads of food. Cooking was even and flavor was great. Food was crispy and digital controls made it easy. Best air fryer I have had. Would buy again.

Better than expected response and timeliness. I am very satisfied with the process and the end result. I did not even know that I had purchased this coverage. When I had my incident the screen would not work. I looked on my iPhone and what I had replacement coverage. I use this device as a pilot and I needed to have it asap. It was replaced within 2 days.

I ALWAYS buy the protection plan when I purchase electronics! Asurion made it quick and painless to file a claim and I got an immediate response. It's a DEFINITE need on anything that you buy now!! I purchased a keyboard case for my Ipad in February. By August, one of the keys had popped off and was no longer anywhere to be found. Once I found my purchase on Amazon and started the claim, I knew within minutes that the cost of the case would be covered and returned to me after I return the faulty case. Eazy breezy, lemon squeezy!

Asurion Tech Care denied a claim for a gas range electronic control unit because I had not done sufficient "preventative maintenance" on it. Yes, a black box that the manufacturer would void any warranty on if it were even touched. Also, they were rude, inconsistent and it was extremely difficult to even contact them.

Josh was very professional and got the job done in a timely manner. I wound not want anyone else. He’s kind and polite. I was glad to hear that he moved to Goldsboro NC. I can refer anyone there with confidence.

Crooks! Pretty straightforward. I brought my Z Fold in to one of their stores and was told it was repairable but I needed to do a claim. After doing the claim I am being told my ONLY option is a replacement phone for $99. So you're telling me you have the parts, could repair it, something my insurance could cover but you won't offer me that option so you can charge me $99 and then fix the phone I send you and re-sell it. Sounds crooked to me.

Great and easy and I will use Asurion the rest of my life. I did it online and my replacement phone will be here the very next day. They been great to me every time I would crack my screen in the past. They are excellent and the co pay is added to your next billing cycle not the one right after you get your phone either. Great company, you get your product or product fixed before you gotta pay. It's awesome. Please make sure you go with asurion, they are the best.

Asurion makes it so easy to make and process a claim online, and whenever I have dealt with them over the phone they always have great customer service. Thanks for making it such an easy process! I would always recommend them.

My claim was turfed to another, third party company. The resolution of the claim to repair my lawn mower was that I had to pay $450, because this policy did not cover damage to the lawn mower deck. Tractor Supply Company sold me this extended warranty, saying that it covered everything relating to the function of the mower. My review would include the statement that purchasing extended warranties from Asurion probably is not worth the price.

My laptop was compromised by URLs being corrupted & unable to reach any legitimate website. A claim was submitted under my Verizon Home Protect coverage to restore all programs or apps back to full operations by dropping it off to a facility close to my home!

I love the product. Just would love for it to work. I was hoping for a faster way to get a replacement, or possibly even repair product, if there was a upgrade or something that could improve my listening experience, if there could be a easy way to replace headphones for my Bose QuietComfort 35 headphones.

In my own personal experience, this was my first time doing something like this. The process was very quick and easy. The turnaround was very timely, if I ever have a situation where any of my devices ever malfunction I would use this service in a heartbeat, and I would highly suggest it to anyone of my friends and family members.

I will usually get an Asurion Warranty when I buy electronics or more-expensive items. The few times I've needed to file a claim, it has gone very smoothly. My only qualm is that they don't have more options than just issuing a refund upon return of the damaged/defective product. In this case, I had a wearable digital action camera (similar to a GoPro, but not). I like the camera and use it a lot. The screen cracked so I filed a claim. I would have liked the option of getting a replacement, rather than a reimbursement on a gift card that is mailed after the product is returned. Or a credit on Amazon rather than waiting for a gift card, so I can use the credit to repurchase the item. I still have all the accessories and the microSD card with my video, so I'd rather get a replacement camera than buy the entire package, again.

Asurion is great, I use my phone for business so it's critical to have it on me 24/7. My claim was easy and shipping time is excellent. It is so nice to get what you paid for with no hassle. Thank you!

Great service, easy to file a claim and get reimbursed and resolved. I was able to file it in less than 3 minutes and get my issue resolved. My camera that I purchased in 2024 with Asurion warranty stopped working, fortunately due to this warranty, I am now getting my full refund.

I never used to use insurance on things I bought before, but after I started using Asurion, I would never be without it again. It is quick and easy to file a claim; absolutely no hassle. I did it online; everything was great.

Asurion was simply awesome in regard to all aspects involved in fixing my phone. Not only were they competent, but they were very pleasant. Made the process less stressful, and they were fun. I could tell that they liked their jobs. That is nice as a customer to experience.

Filing a claim was extremely easy. It's done online. The process has improved from the distant past. I feel assured about products I purchase knowing that the insurance is also purchase as a safeguard is a guarantee of continued performance. I will always use Asurion for all products purchased from Amazon.

This is the third time I used uBreakiFix, the service is impeccable, so far I have no complaints, the communication is bar none. 100/100 must recommend!! Before going anywhere else check them out FIRST!!!

I was thankful we purchased this warranty plan because my husband's tablet stopped working for no reason. Asurion stated that they are refunding our full purchase price after we return the tablet, so now I can purchase him a new tablet. EASY ONLINE transaction!

The replacement plans used to be GREAT! Make a claim and get a gift card. Now? They want you to send your item back, AND I had to pay $4 for UPS to send it back! Before it was no questions asked if I sent pics. Now they want pics AND the item. Stupid!

This company is great. The process is very easy. File your claim. Choose your shop location and your service is complete in little over an hour. Staff is friendly, knowledgeable, and completely transparent.

I cannot believe how incredibly easy it was to get this claim accomplished. It took all of 15 min. My daughter’s phone would not turn on, and she panicked. This was the most helpful and expedient service I could have thought of.

Super easy process. Once I mailed off the gloves I received the gift card. Process is so good. I purchased the plan again on his new gloves. As soon as I noticed a problem with his current gloves, I mailed them in. Also, it’s important and a good idea to upload the receipt as soon as you purchase the plan so you don’t forget.

I think this is the worst experience of my life with a warranty company!! I have spent countless hours on the phone and no results. Your system is a joke! Every time I called you would say you are going to elevate the order. You were supposed to pick up my mower in a couple of days. It had gone on more than a month with my mower still on my front lawn waiting for pickup. I called on June 11. We were still waiting for it to get picked up on July 20th. What a Joke!! Had to rent a mower to cut my grass.

I’ve never been bad with my phones, but I’ve always kept insurance just in case. I’m so glad that I did. Dropped my 5 month old iPhone in oil somehow. Called Asurion on that Friday at around 6:45pm, my claim was finished at 7:01pm and my replacement phone was at my door at 12.50pm the very next day (Saturday). I was fine with paying the deductible and the process of switching everything over was pretty quick. They did their part in activated the line and my transfer of everything on the damaged phone was done in less than an hour. I was ALWAYS keep this insurance as long as it keeps being this way. I’m beyond grateful for a smooth process.

Very easy to work with and I would definitely continue to purchase coverage with Asurion. We have a drone that broke while flying and they replaced it for us. This is a product that I use for my photography. So I was worried about how long it would take to get it back but, it came back in just a few days. It was such an easy over all experience.

It was such a pleasant surprise when a ** rep informed me of the online claim process with Asurion phone #. The phone claim rep explained every step of the process patiently while I navigated all steps to complete the process including download of the affidavit.