FOLLOW US
Asurion
Asurion
It's that easy Request Information
Overall Satisfaction Rating
4.56/5
  • 5 stars
    5478
  • 4 stars
    707
  • 3 stars
    210
  • 2 stars
    63
  • 1 stars
    475
Based on 6,933 ratings submitted in the last year
SHOW RATING DISTRIBUTION

Asurion

ConsumerAffairs Accredited Brand

Asurion helps people protect, connect and enjoy the latest tech – to make life a little easier. Every day our 19,000 experts help more than 300 million people around the world solve the most common and uncommon tech issues. We’re just a call, tap, click or visit away for everything from getting a next-day replacement of your smartphone, to helping you stream or connect with no buffering, bumps or bewilderment. We think you should stay connected and get the most from the tech you love... no matter the type of tech or where you purchased it.

A+BBB Rating
View More View More

22764 Asurion Consumer Reviews

Sort: Top reviews
Filter by: Any

A link has directed you to this review. Its location on this page may change next time you visit.

2 featured reviews
View 2 featured reviews
Page 2 Reviews 11 - 20
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 18, 2019

Excellent customer service they answered all my questions and treat me very well. The delivery was sent in no time. I make my request today and the phone was here in only 2 days. Totally satisfied with the service provide to me. Thank you guys.

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 18, 2019

Very quick and everything was easy to get set up and switched over! Phones were exactly what was expected with what we were told that we were getting and we have been impressed with both devices that we received. We were satisfied.

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 18, 2019

The claim process was easy, and I received the replacement phone quickly. I called the customer service center because I knew this policy would be cancelled since this was the second claim that I filed on this phone. The person I spoke to was very knowledgeable and gave me instructions on how to obtain another policy. I will be contacting you again today to purchase another policy. Thank you.

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 18, 2019

Our facilitator was very helpful, professional, and conducted herself with patience, friendliness, as she guided me through the setup of my iPhone. Being a Senior, her knowledge of the technology was excellent and she happily walked me through each step of setup with kindness and grace.

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 18, 2019

I called Friday afternoon and told them I lost my phone. I had a replacement by noon on Saturday. Process for replacement was very simple. Could not be happier or glad that I purchased this insurance. I would highly recommend having this insurance.

Be the first one to find this review helpful
How do I know I can trust these reviews about Asurion?
  • 1,995,860 reviews on ConsumerAffairs are verified.
  • We require contact information to ensure our reviewers are real.
  • We use intelligent software that helps us maintain the integrity of reviews.
  • Our moderators read all reviews to verify quality and helpfulness.

For more information about reviews on ConsumerAffairs.com please visit our FAQ.

Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 18, 2019

I loved the service. In three words: QUICK, EASY. AFFORDABLE. I can say that Asurion is best at what it does. I got my claim approved and phone delivered to me within 24 Hrs. which was a surprise. I strongly recommend Asurion for insurance for mobile phones.

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 18, 2019

The process was easy, and the deductible was 1/7th of what the replacement phone would have cost. The replacement phone box was also used as the return box for the broken phone, which is really good for the environment. Less trash. Thanks.

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 18, 2019

My phone was broken and I received my replacement very quickly. Phone works great, transferred my info now just need to return it. Simple. Quick. Easy. Worth it. If you don’t have insurance on your phone get it now! It pays for itself with one claim when phones cost over a thousand dollars! Asurion is the way to go!

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 18, 2019

The phone was dropped and cracked the glass causing certain areas of the phone to not work. Filed claim on Friday and had a new phone on Monday. I received constant updates letting me know the status of the replacement phone.

Be the first one to find this review helpful
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Sept. 18, 2019

Received my replacement phone within three days! Would have been next day but I filed my claim on a Friday. The process was quick and simple, and the prepackaged envelope (with postage paid) made sending back my broken phone a breeze.

Be the first one to find this review helpful
Loading more reviews...

Asurion Company Information

Social media:
Company Name:
Asurion
Address:
648 Grassmere Park
City:
Nashville
State/Province:
TN
Postal Code:
37211
Website:
www.asurion.com
Make the best choice, every time

Join our community to stay up-to-date with the latest reviews, recall notices, and brand recommendations.

Our community members are happier with their purchases than consumers who didn’t research before buying. To see why, sign up below!

THANK YOU

Keep an eye on your inbox, the latest consumer news is on its way!