Asurion helps people protect, connect and enjoy the latest tech – to make life a little easier. Asurion phone insurance plans provide coverage above and beyond the typical warranty, including water damage or if your phone is lost or stolen. Asurion Home+ offers one simple plan that covers all your favorite home tech—no matter when or where you bought it. We value Asurion customers' reviews and feedback as it gives us an opportunity to continue to improve.
Overall Satisfaction Rating
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- Offers extensive coverage
- Sends replacement phones quickly
- Low monthly cost
- Replacement is not always identical
- Not available for everyone
Asurion offers mobile replacement plans and tech support for a variety of smartphones and mobile devices. The company works with many popular wireless service providers.
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Great service. The Tech person was great. I recommend to everybody who need to use the service. Great job, it did not take long to fix my phone. It was fast and easy. The tech person was very professional. He did a great job.
The guy that took care of me was extremely helpful. I believe his name is John. He was patient, kind, knowledgeable and super helpful. My husband and I have been with AT&T for years and this is one of the first that actually takes time to listen and help us.
I looove you!! I had my replacement phone less than 24 hours!! I'm old school and I was worried I wouldn't be able to do it online.... WOW! AMAZING experience. I will definitely share my experience and thoughts for Asurion insurance. Definitely a must. THANK YOU SO MUCH!!!
The service was quick and easy. It took next to no effort and they had the new phone at my door in less time than even they said. The website was simple. You couldn't ask for a better outcome. Way to go.
I had an excellent experience with Cristian. He made me feel I like family with excellent service and skills. He has a great personality. Always willing to help other with his great skill and exceptional attitude. Thanks Cristian. Godbless. He has the potential to train other people with excellent skills and exceptional attitude. Your company need people like him in other Stores.
Asurion sent my replacement iPhone to me in 1 business day. This was unbelievable. The refurbished phone was in excellent condition. Asurion employee Xavier at the ATandT store on McFarland Blvd. next to Midtown Shopping Center went on and beyond to be helpful in transferring my data to my new phone and explained other features about the phone which is very helpful to a senior citizen. Asurion also made it very simple to return my old phone back to them. I will recommend Asurion insurance to anyone without reservation or hesitation.
Asurion tech services were unable to fix my device due to water damages and I was given a new device for $39. I received my replacement device the next day. My experience overall was outstanding to say the least. I would highly recommend their services.
I was asked specific questions about the device so it would be done easily and quickly. But most importantly correctly the time. The device had fallen out of a pocket unknowingly then ran over. I am glad l purchased the plan to protect us from any accidental mishaps.
The facility was nice and clean and both male employees that assisted me were professional and nice as well. The time it took to repair my phone was not long at all, I went next door to shop at target.
Great company. You won’t regret it. They took their time. Found out the problem and they solved it. Great customer service. You can’t beat the prices. They are the best around. Great family plans. Great staff at the stores. I love my watch I bought.
AJ did an awesome job at taking care of my phone issue. He greeted us at the door, he then went to ensure they had the proper items in stock to replace my battery. He then provide me with the proper amount of time to service my phone. Awesome job. Thank you AJ! Thank you!
I ordered my phone from Asurion, I didn’t receive for 4 days then I made a comment online that I didn’t receive my device, someone came to my house and personally delivered in 3 hours when I told them I'm going out of country next day.
Nothing but great things to say about the service online and with the AT&T store here in Brownwood. Jennifer was a great resource and great knowledge of everything I needed and really saved me money and giving me the best offers and best promotions.
My experience was great the only complaint I have is the price my copay is $299.00. I realize the phone is higher end but I pay and pay every month and don't think the copay should be so much. Thank you.
Super Easy and Helpful!! Couldn’t have been Better!! Got my Phone which has my life in it fixed!! Thank you ATT and Asurion!! All taken care of in less than an hour! I definitely will be telling all of my friends!! Thank you again!!
Filing the claim was easy. I did it all online. Made my apt and the next day I went in for repair. Quick easy fast! Very satisfied. I used the link from Att.com to file the claim. It took about 7 minutes total. The store I selected had 2 hours turnaround window, they even had screen protectors.
Jonah and his partner were extremely nice, amazing and professional. I want to thank Jonah and his partner for an amazing experience. I highly recommend them or request them. They deserve something for amazing customer service. I hope they see or hear about this so they can know how fantastic they are.
Bryan came to my house very fast and made sure to message me as soon as he could to tell me he would be there. He didn't miss a beat! He made me one happy customer! 10/10 would recommend you keep insurance on your phone. I don't care if you "are very careful" or whatever excuse you have. I said the same thing and still am happy I kept the insurance on my phone. Otherwise I would've had subpar service from some company not partnered with ATT or Asurion.
Tech was great. He was on time, communicated well, polite and courteous, and the service completely exceeded my expectations! Would highly recommend for friends to use this service. The ability to have a tech come to my home for the repair was so convenient. He explained my options and was very thorough.
Called to let me know about what time he'd arrive, came to my job as I requested. Took my phone to his work van and in no time, had me a new screen and my phone back to working order. Awesome experience... Couldn't have gone better.
Broken screen, called Asurion and they set me up with an appointment the next day. The Tech shows up and had stripped the screws on the bottom of the phone. The next day I have a brand new phone by noon from FedEx.
I had a great experience with uBreakiFix Of Wilkes Barre. They were very friendly and Took care of my battery problem asap. I would recommend them them to anyone! Also the MOOSIC site was very good and Recommended the WB site because they did not have the battery!
Great experience. Getting my device fixed was quick and easy. I’m so happy. Highly recommended getting insurance for all your devices as you never know what could happen. The device protection is absolutely truly amazing. Thank you.
Our Samsung 65 inch LED TV is covered by this Asurion warranty through 1/2024. Our initial claim was submitted 6/2022. Since that time, there have been 4 unsuccessful service repairs for the same defect that to this day has NOT BEEN RESOLVED. The fourth "repair" was completed by a 3rd party contracted technician service called Definition Audio Video Corp. The technician replaced the motherboard with a used device that still had the previous owner's names and passwords loaded which blocked us from watching some of our streaming services that we pay for each month, and this is the FOURTH replacement of a motherboard that did NOT fix the original complaint.
On 1/31/23 we AGAIN contacted Asurion to report this issue and request replacement of the TV per the No Lemon Policy in the warranty which reads "After three service repairs for the same defect have been completed on an individual eligible product under this plan, and the individual product requires a fourth repair, as determined by us, we will provide you with a replacement product." On 2/3/23 we found out this claim #1686236741 was denied by the same 3rd party contractor who fraudulently placed the used motherboard, who had no knowledge if the TV was actually repaired.
Another Claim #** to at least replace the defective used motherboard was also denied by the same technician who was is practicing fraudulent business practices. Claim #1687230085 was opened 2/3/23 to again report/replace the used motherboard. We called back on 2/6/23 because again we heard nothing from them. We had to open ANOTHER claim #** for the same issues. Asurion is absolutely NOT honoring the promises in this warranty, nor do they intervene with dishonest contractors. An important point is that Asurion does not call or schedule services as promised. It requires constant phone calls from us to get any information. We have heard nothing from Asurion since 2/6/23. This TV should be replaced per the NO Lemon Policy!
Hello Calvin. We understand your frustrations regarding your claim and want to help. I have taken a look into your claim and see that the claim is currently under review by our leadership team for a buyout. Typically, the claim will be reviewed in 1-2 business days and you will be contacted with the next steps. Please know that we are here every step of the way and will be happy to help with resolving your claim. If you have not been contacted with the next steps in your claim by Monday, February 20, 2023, please private message us here. Thank you for your patience! - JT
It was an easy process. We received the tablet in under a week. The model we previously had was older and they no longer sell them, so they upgraded the tablet as well! Purchasing this plan is worth it, we have replaced several phones over the years and have had a great experience every time.
Store was neat, clean, and service personnel were great! I though I had to replace my S22 Ultra because it was tossed into traffic and severely damaged. They replaced the screen and it works perfectly. The whole process took about 2.5 hours. They also helped me determine the reason my backup phone didn't work was because my micro SIM card from my S22 was smaller that the slot in the backup phone. I recommend this Van Nuys, California store.
I was very pleased with the service. Everything was quick and so organized. I felt very confident about the young lady fixing my phone in 20 minutes! Great customer service!! ❤️❤️ Been with AT&T for a very long time and been very pleased with my phone.
Everything went perfect! The technician was very professional and he did A Awesome job on my Android!! Could have not asked for a better job than what he did!! The technician was on time he told me that it would probably take an hour to fix! And it took less than that. Would definitely recommend Asurion to anyone that needs their phone fixed!
My iPhone 12 screen was cracked and within 2 hours I received a call to pick up my phone. The customer service was excellent. I brought my phone to U break and We Fix in Henderson NV. Asurion communication with the service provider was great leaving me with a wonderful experience.
Fast and great service. Easy to complete my claim. Everyone that helped me complete my claim was friendly and very helpful and I would do it all over again just because it was so easy. Asurion provided me with A-1 service.
Asurion Company Information
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- 648 Grassmere Park
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