Asurion Reviews

Asurion plan protection for my pool pump that quit working after 26 months into a 48 month plan. It has been a nightmare they keep saying they need my Amazon receipt which I keep sending and they say it is not enough! They sell their plans on amazon, so you would think they might know what an Amazon invoice looks like! Absolutely terrible and no customer support!

Every step of the way to fulfilling my claim was outstanding. The last Contact Center Associate that I spoke with today was Tracy and she was very customer service centric and super friendly. Thanks for having staff with this caliber of customer engagement skills!

I’m grateful for the service Asurion provides, but filing my claim was an extremely frustrating experience. It took me almost 45 minutes because the claim form repeatedly reset whenever my phone’s display turned off or I accidentally pressed the wrong back-navigation button. Each time, I was sent back to the beginning of the claim process, had to locate the claim I had already started, and then wait through remarkably slow loading times.

I want to thank Virgin representative Mr. **, he answered my call when I was mostly vulnerable mentally for my iPhone vandalize, his skill to understand me and comfort me mentally was a god send, thank you Frank.

The techs who attempted repair on my "inexpensive" phone were professional and capable - and friendly!

When we were sold Asurion, we were told how great it was. They pay to fix your device, or if it's not repairable, they replace it. My son's Switch 2, he dropped it, cracking the screen. Filed a claim and paid the deductible. After a few weeks, we get informed that they could not repair it. They offered a replacement, but the replacement was the original Switch, not the new version, the Switch 2.

Y'all are great. Thank you. I will always refer family and friends to y’all because one thing about y’all. Y’all are very fast accurate and complete and make sure y’all customers are happy.

The process used by Asurion is fast, effective and efficient. The steps used ensure that each claim is handled quickly. This saves the claimant time which most folks don’t have enough of.

What could have been a really heartbreaking situation turned right around. The replacement tv I got had a crack screen right out the box not even 30 minutes after its delivery. No fault of ours. Since the replacement had come the only option I was given for a reimbursement of not enough to at least purchase the same size tv. The employee was adamant that there was nothing he could do. The system wouldn’t let him choose anything else. He politely got me over to Ryan his supervisor and Ryan listened and he really listened to my concerns. He dug into the situation so he could find some type of resolution. He stayed on the phone with me as he reached each team that makes the claim push forward and made sure I was able to choose another tv waiting for me to take forever to pick. Thank you Ryan for showing up to your place of employment today and really showing great customer service.

Valery satisfied. It was very easy to navigate and get the new replacement.

Be careful and read ALL DETAILS OF SERVICE PLAN. IT IS DECEIVING TO SAY THE LEAST. Before you purchase. BIG Signs at the store states they will replace if needed same sign. I did not see where it informs of you they do not pay for taxes.

Asurion has been very efficient and knowledgeable about services provided in the adjustments for returns, refunds and reimbursements.

Horrible experience trying to make a claim on golf glove.

Sales person need to be more informative of the product being sold.

I was extremely happy with the response on my protection plan. The company worked quickly to replace my air purifier. I highly recommend buying this protection for your purchases.

Filing my claim was easy and effectless. I highly recommend Asurion. Anytime that I have had to. File an claim. It was easy. I received my replacement phone. The next day. In most cases.

Patiently waiting, this is very frustrating a whole week!

I just wish I could have spoke to someone and had a choice to upscale to an iphone. I don’t care for Samsung. Much too difficult for me.

Claim process was very easy and user friendly. I'm from the old school and not very technology minded. AT&T made this process simple.

Asurion is the best company and choice for my phone protection because my replacement phone comes fast; there aren’t any questions; and my iPhone is still red.

Scotty was great! Gave us update on his schedule as far as an ETA! Scotty you’re awesome!!

⭐️⭐️⭐️⭐️⭐️ Overall happy with the outcome and pleased with the Cx service care and compassion for my issue..

I love it. Excellent experience. I filled a claim and it was resolved within 3 days. Super fast.

I accidentally dropped my phone and broke it. I called Asurion and the agent was extremely helpful. I was able to get my phone fixed the next morning free of charge. I highly recommend purchasing Asurion insurance. It's worth it!

The process of filing a claim was SO EASY! It took very little time. Questions were easy to answer. It was easy to explain what was not working. I quickly received an email with my e-gift card. I got a new printer and without hesitation purchased the Asurion extended warranty. Thank you!!

I must say getting filing my claim for my tv was a smooth process. After filing the claim the text came immediately giving me a choice of tv’s to choose from and the tv delivery dates were easy and convenient. I would truly recommend Asurion for home. There is a $99 claim fee but I’ll get my tv in 2 days.

Very good and easy experience! It’ll be great if I actually get them replaced!

I sent my Pioneer XDJ-RX3 in for repair because of an issue with the filter. Before sending it in, the unit was otherwise working properly. After waiting for the repair and getting it back, I was extremely disappointed to find that it was returned to me with multiple controls no longer working, making the unit basically unusable. What makes this even more frustrating is that I sent the unit in to have ONE problem repaired and received it back with MORE problems than it had when I sent it in. Now I have to go through another claim process, paperwork, verification and proof-of-purchase requirements for a product Asurion already handled under the previous claim.

Travis is amazing. So helpful and responsive and personable.

Great App finally. It’s been previously difficult getting help from Asurion for us.

The process was done expeditiously, and painless. Now if I get my replacement quickly it will be an absolute 10/10. Will update if needed.

I was very satisfied with my claim. It was very easy, inconvenient to process the claim and I will scrubber. Thank you very much and customer loyalty with great customer service, highly recommend

Excellent repair and friendly service members. Always keep up to date on the repair and process. Experts in their field of work.

Great service! Thank you for your excellent service. It is easier than I thought to get help from you.

Sergio was amazing. He helped me even though he didn't have to, was early, worked quickly, and was so friendly. He made the experience so nice! Thanks, Sergio!

This process was very easy although the ** store prepared me very well before sending the claim. I was given the Protection ID number and the affected phone's IMEI. Process took less than 15 min or less.

Ryan was my technician and he was wonderful, explained everything and despite all of his delays with other clients, he still was able to make it in the timeframe window, and it took a shorter time to fix my screen than anticipated which I was delighted about. I love how they do everything on site and their mobile truck that is so cool. I didn’t even have to leave the house.

Filing a claim was quick and easy, just simple, straightforward questions to answer.

I definitely have been with Cricket for a very long time more than a decade at that. They have always been my sweet spot for replacing a damaged or stolen phone. I will always recommend them

I had used Asurion before in the past with great success. But my most recent claim was for a 75" wall mounted Television. Their claims practices are not reasonable for dealing with tech of this size. To expect an elderly person to unmount or pay to unmount a television in order to get pictures of the back is ridiculous on something of this size. This requirement was not clearly explained or called out in their literature and their processes have no way to deal with this as an exception. Obviously a company wants to avoid paying claims if possible. But their processes in this case seem predatory, misleading, and designed to avoid taking responsibility that should reasonably be theirs by agreeing to insure the device.