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Asurion

Asurion
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Overall Satisfaction Rating 4.54/5
  • 5 stars
    5051
  • 4 stars
    674
  • 3 stars
    194
  • 2 stars
    62
  • 1 stars
    419
Based on 6,400 ratings submitted in the last year
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Asurion helps people protect, connect and enjoy the latest tech – to make life a little easier. Every day our 19,000 experts help more than 300 million people around the world solve the most common and uncommon tech issues. We’re just a call, tap, click or visit away for everything from getting a next-day replacement of your smartphone, to helping you stream or connect with no buffering, bumps or bewilderment. We think you should stay connected and get the most from the tech you love... no matter the type of tech or where you purchased it.

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Asurion Reviews

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Page 2 Reviews 11 - 20
Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 24, 2020

You did everything I needed. Thank you so much. We would recommend you. You saved us from having to purchase a new phone. We will use you again. When the phone was broke, you answered all my questions and sent new phone so we wouldn't be with a phone.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Jan. 24, 2020

4 stars because I received phone calls that I had not returned my old device. At least three weeks after I had mailed old device in. After the fourth message, I called customer service to let them know. They looked it up and said it was received but not logged in. They need to log in faster than three or four weeks.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 24, 2020

I was sent my iPhone replacement super fast. I was so worried about missing an important call but they helped me out and so quickly. I appreciate them so much more than they know. Thank you so so much, Asurion.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 24, 2020

Phone came one day after I went online to make claim. It is perfect and my local Verizon helped out putting on a new screen protector! Asurion came through - reasonable deductible, astoundingly quick service and next day delivery. What's not to love?

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 24, 2020

I would like to state this process was quick and easy. And fast shipping as well. The online process was really easy to complete. I thought it was going to be hard and asking a lot question. I recommend doing this to replace your phone.

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Rated with 4 stars
Verified Reviewer Verified Buyer
Original review: Jan. 24, 2020

Smooth and easy process! Submitting the claim was pretty simple and the envelope to return the cracked phone came quickly. Communication was also good. One star taken off because I was unable to get a replacement phone that was the same color as my prior one, which was disappointing.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 24, 2020

Asurion replaced the phone as requested. It was my first time using my coverage, but was pleased at the timeliness of filling my request, receipt of the phone, and written instructions to help back up the old phone and set up the new one. Thank you, Asurion.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 23, 2020

Very helpful and quick in providing service, shipping, and help. I required the first replacement phone to be replaced. I was assured that this second replacement was under warranty and not a second claim on my insurance.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 23, 2020

The process was simple to make a claim. And a replacement phone came quick and was ready to have everything swapped over. A very efficient process. The phone was pre-charged and had everything I needed. The instructions were very clear and concise.

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Rated with 5 stars
Verified Reviewer Verified Buyer
Original review: Jan. 23, 2020

I was surprised at the customer service I received. He was very thorough and explained everything to me to make sure I understood. I'm glad we still have people in the world who care. He was a sweetheart and I actually enjoyed the whole conversation. Great Job.

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Asurion Company Information

Social media:
Company Name:
Asurion
Address:
648 Grassmere Park
City:
Nashville
State/Province:
TN
Postal Code:
37211
Website:
www.asurion.com

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