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Quick and simple service. Gives you options of replacing screen or phone. For the amount insurance cost a month it would be nice if phone replacement was a bit cheaper. Overall great service and the replacement phone arrived quickly with no issues.
Excellent help on phone everything was taken care of and replaced. great people skills. Would recommend to anyone that this is a great thing to add to their phone service. Everyone should do this so they know they have a great backup to phone repairs.
Very easy to submit claim. Phone came by Monday even though it had been a holiday weekend when my phone broke. So glad I have this service. I will definitely keep this service for my current and future phones.
Well I bought my item and the insurer promised to pay me the amount of the accessory which I am sending the receipt of the purchase. They showed me trust and honesty. They were very kind and very happy that they solved the problem for me very quickly. I thank them all patience and kindness.
Prompt and painless to get the phone. Will see how switching over goes on Friday. My daughter, whose phone it is is on vacation with my sister. I will see her on Friday so that’s when we will activate it.
I enjoy the times I've had to replace my phone from cracks. Great service. I was worried at first when I received an upgrade for my Note 9 but after talking to my carrier and Asurion I was no longer worried.
This service was incredible. I filed the claim and within a day and a half I received my new phone. They were helpful and very understanding. 100% would recommend this service to anyone. It was worth the wait and I will use it again if I need to.
Fast service. No runaround. The staff helped me with paperwork and it really cut the time I spent worrying if I had done it right. Faxing is not easy to access, this is a small town and I was so thankful!
They are a scam company. Look at yelp reviews. Don’t believe the reviews on this website. They are rude and don’t show up to repair your product or appliance. I have scheduled multiple appointments and they will not show up or late cancel- same day after waiting for week to get an appointment. I would avoid Asurion like the plague.
Hi Lori, I do understand your frustrations and sincerely appreciate your patience. I can assure you this is not the customer service experience we want you to have. I will private message you with additional information. -Ari
Representative was wonderful. Some issues when phone arrived. The iPhone that was sent wasn’t rose gold, it was gold. And only holds a charge for two hours after a full charge. I’m not happy. This was obviously a used phone with issues not resolved!!!
Asurion Company Information
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- Company Name:
- 648 Grassmere Park
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