Asurion Reviews

I called and told what happened, they said there was a phone just like mine on hand and two days later a UPS truck delivered it to me. Fast service and no problems at all. Glad I had Asurion there to look out for me, I highly recommend.

It is a little confusing when you first go in the website but they have pretty simple instructions. I would like it to be in other languages for people who English is not their first language they speak but besides that everything was nice and simple and got my phone fixed

I received great service, with quick response on getting my phone replaced and easy instructions on how to return my damaged phone. Super easy to file claim online and the prepaid packaging for return made it super easy. My phone arrived in just a few days.

Replacing my broken phone through your company was easier and less painful than when I bought it new at Verizon. Very well done. Phone was perfect and the replacement process makes me want to break it again.

I received my replacement phone with in 3 days. The claim went very quick and easy. I would definitely recommend to a friend. The deductible was fair. All the accessories were included with the phone that I asked for, it was a very pleasurable dealing.

It took me over 2 weeks to get a replacement phone for the phone that was lost and the process seemed way more complicated than it needed to be especially the one you need to report last or stolen. The replacement time was way too long.

My 5 rating is based on Jeri **. After dealing with a broken phone and speaking with representatives since October 2021, it was only resolved in February 16. Jeri ** was professional, knowledgeable, followed up and showed empathy. Prior to speaking with her I would say no to referring anyone to Asurion.

This is company will be your worst nightmare when it comes to customer service. When they make mistakes and create issues for you they will not compensate, remember or record anything they do. When you call back in, they just act like nothing happened and start acting like robots repeating themselves. Stay away and get your money back if you can. They are the worst company to deal with. Especially Albert.

Replacement phone arrived very quickly. Thank You! Asurion reps were very understanding when I asked for a couple of more weeks to return the damaged phone because Fedex had damaged another phone that I had ordered prior to filing the claim.

Excellent response and fast shipping. Very easy to get our phone replaced with excellent customer service. The phone came exactly as expected with easy instructions to follow to transition the old phone to the new one. I additional calls needed to set it up.

It took me a bit to find out how to file a claim. I stopped and asked a Verizon employee. Once I logged on to the website it was so easy. They even provided an envelope to send my damaged phone to them. It only took 2 days to get my new phone. Super fast and super easy!

Asurion was prompt about delivering my replacement phone as I had requested. They had very clear instructions written and enclosed with the new phone on returning my old phone. I was happy with the overall process and the people who answered questions as I began the process of replacing my old phone which had been damaged.

Replacement phone arrived in the timeframe that the agent stated in the call. The unit was as stated a replacement phone for the one with the cracked screen that needed to be repaired. The agent even matched the pricing for the replacement unit at the cost of the replacement screen fee.

Our person from Asurion was very nice and worked very hard to help us with the situation we had with the new phone. Asurion sent us a phone that the new SIM card would not work. We had to go to a Verizon store to complete our setup. Thank you.

I was very pleased with my replacement phone. I made an appointment with Verizon to set up my new phone. The phone arrived in the stated time frame & I was able to return it & the return was verified by Asurion. Everything was smooth & effortless.

We are very happy with the experience of Asurion. We received our replacement item in a timely manner and it is working just fine. I would recommend to anyone that they get insurance through Asurion for their electronic devices. It is very helpful to have.

I was satisfied although I was mailed the wrong phone at first. But the correct phone was mailed the next day. The operator was very helpful. She was very professional and help me the customer understand any issues I might have had.

I had a cracked screen I needed repaired. I made an appt and the tech did not show. I called and they rescheduled me and the tech did not show for the second time. Same thing a third time. Every time I spoke with someone on the phone they were so nice and so helpful in answering all my questions and helping me get rescheduled. After the third no show I spoke with someone that got me a new phone shipped to me and I did not have to deal with a technician not showing anymore. They helped me all along the way and made up for the inconvenience.

I lost my phone. It is carried thru my son Charles **, and because he had insurance, I got a new Android. The first one, was defective and after several phone calls and trips to Verizon, I finally got the new phone and it works great.

Back in September, a Verizon Wireless rep convinced me to purchase their protection plan for my home, called Verizon Home Protect with coverage being serviced through Asurion. For $25 per month, all of my home devices and electronics would be covered for repair or replacement, including TVs, desktops, laptops, home office equipment, tablets, Nest, Ring, everything.

I was super duper happy on how fast I got my new phone and how much little bit of time it took for Asurion to complete the whole entire process. My new phone is working out great. I love my Galaxy S21 ultra. I can't wait till I upgrade to the new one.

This service is great, I've used it for years with 7 devices on my Verizon account. I use it at least 4 times a year. Devices are replace within 48 hours max every time, usually with 24 hours. I do pay extra on my plan so that all 7 devices are covered I have had times where I have had to replace all 7 devices within 1 year time before. If you have kids this play is great.

We had set an appointment to have our screen repaired. The day of repair we were never contacted about a time or when to expect someone. Finally after a no show and no calls I had to just order a replacement phone.

The gentleman in the Valdosta Georgia store was so helpful and efficient. Verizon needs more employees like him!! In the past I was told to handle it myself and it was a long process. So thanks Valdosta for having great customer service.

Had a great experience. Fast and accurate info for guidance. Could have not been any better. Wish all my customer services were all as good as yours was. Thank you again for your service. You will highly be recommended. BEST SERVICE EVER

My replacement phone arrived quickly and set up was easy. I took my SIM card from my old phone and placed it in the replacement phone. All of my apps transferred over. The hardest part of the process was deleting everything from my old phone.

Great called, got a new phone in three days. Service was great and placing claim was easy.. Have filed claims in past Asurion always handles claims with Expediency. They have not let me know if there's going to be a charge for the phone as of yet.

This is a great service. The only thing I would say is that the cost to trade your device in is too high. What you should do instead of charging 250 to get sent a device to trade and 15 bucks to fix mine is send back the money except the what you would charge to fix the phone once you get the phone from the customer. You're not losing anything if they do send in the phone. If they don't send in the phone then keep the money.

Y'all Awesome!! Phone gets here fast!! Excellent service!! Best Insurance out there for cell phones!! Y'all building a fix it here locally for even better service. I'm a farmer and my job is hard my apple products and y'all take care of me every time. Thank y'all so much.

Online claim process was very simple and the instructions were clear. Asurion's Response was fast and I had my iPad Pro in a couple of days. The process was very easy and exceeded my expectations. I was very pleased with the results.

Easy, quick, friendly service!! Was able to turn off old devices and set up new ones with the help of the service rep on the phone. No hassle, no long hold times. Very helpful and informative. So glad I have the added protection on my devices!

The phone function grades but they’re a little bit of complicating factors that make me dissatisfied with the performance at this phone. Sometimes when I close apps that display glitches out. Also I think they replacing the Wi-Fi and cellular receivers with cheaper parts due to the fact since getting this phone I have gotten very poor service and cannot use my Wi-Fi.

Verizon customer for over 25 years. First time needing repair service. They provided very fast and prompt service. Easy to follow and submit online since there are no repair shops in my area. Very happy with the replacement product so far.

I got my replacement device within 30 hours of placing my claim. The device is technically refurbished by Asurion, not brand new, which I wasn't aware of originally, however I could have easily missed the fine print. I've had it about a month now with zero issues and they do have a 12 month replacement for any abnormal device issues it may have. I've been very pleased with my experience this far.

Phone replacement for the Samsung Z-Flip3. The screen delaminated/separated and the screen went black. The process was quick and easy, with the replacement arriving within 24 hours from the claim. The new device setup was easy and quick, requiring just a switch of the sim card.

My phone was replaced very quickly with very clear easy instructions and box already for my damaged phone to be mailed to them. My replacement phone is wonderful. Thank you. Customer service was awesome.

My phone fell out of my car on to the concrete garage floor. It ended up being inoperable, not just a cracked screen. There were no questions asked. Asurion was very prompt responding. I had my new phone in 1 day. Excellent service!

The replacement device process was fine, the device arrived no problem but I ended up not needing it so I returned it the day after I received and I have still not been reimbursed my payment. I'm not sure why it takes so long but that is a very unpleasant customer experience. I've never had to wait 2 months for a refund before and it makes me question whether this service is worth it. Not to mention the cost of the replacement has doubled in the last year and the monthly payment has also increased.

Not really any complaints, or issues that I can think to say. The only small incident was getting extra phone in Post Office Box, because I was told that 1st shipment was not received at destination, & when I contacted you guys another shipment was sent to a physical address in Flagstaff AZ to a niece's address, & when that was done, 1st shipment that I thought got lost & sent back (I found in my P. O. #). Because address was incorrect where I bought the original phone in Flagstaff store, But aside all that, all went well & thank you, And I sent phone back that I thought never received, all went well, thank you.

Customer service associates helped greatly in an efficient way to get us the phone we needed. We also got it in a such short amount of time. We had some trouble as far as waiting for funds, but as soon as got them, everyone at Asurion helped us and took care of us! Thank you!

I have always had great service with the insurance through Verizon Wireless. The only complaint(s) I have here is that I was told repeatedly by Verizon that my new phone would arrive in 3 to 5 business days and it was a little over 2 weeks. Also, Verizon told me it would be arriving by U. S. Mail and when I called your customer service they told me it would be delivered by FedEx, which it was. One other thing, that phone that was replaced, fell apart in my hand through no fault of my own as I am very protective of my phones, yet I was forced to pay an additional $19.00 as the phone was damaged. I feel it is unfair to pay for insurance when sold a piece of crap, and then have to pay additional to get the phone replaced....I thought that is what the insurance is for. I believe in this instance it was just to make a little more money for your company....Poor customer service.

Broke it due to my own lack of attention (attn users; Samsung fold phone will NOT support 200 lbs when fully open) so had to pay deductible, but otherwise completely happy with entire process. New Galaxy Z-Fold phone arrived faster than I could get the broken one back to them.

I received a replacement phone about a month ago. I am disappointed in the quality of the camera on my replacement. It is supposedly the same phone that I had but the camera quality on the replacement is terrible. My pictures are always blurry. I am extremely disappointed.

Great service, very fast and such an easy process. I would recommend this service to anyone. I thought it would be a hassle but it wasn’t. I will continue to use Asurion and will definitely recommend this to anyone who buys a cell phone to carry this insurance.

Phone showed up quickly and it was easy to send back the old one. Setup instructions were included so it made it easy to get everything moved over to the new phone. Highly recommend having the insurance.

My headphone jack messed up on my phone. My phone constantly said I had headphones in, even though I didn't. I called Asurion, and from the beginning, the transaction was easy, and shipping was fast. I could not ask for a better transaction.

I was happy that they finally got the right phone to me. Very disappointed that I had to pay $189.00. I thought it was way too much. I was also disappointed that I was not able to get the screen replaced rather then getting a new one. I think if a phone is under 90 days old that just a replacement phone should be sent.

Yes I would recommend Asurion to my friends because of no hassle claims. All I needed was my phone number. Usually it’ll take at least a month to claim but it only took about a week to get me back going so thank y’all very much.

Your customer service is very good. My last contact was excellent. The only reason for 4 instead of 5 stars was the unexpected high deductible on my claim. That and a communications problem between Asurion and Ufixit repair service, it was fine.

The claim process was smooth and easy. My replacement arrived the next day with detailed instructions on how to set it up; inside was a pre stamped envelope to return my damaged phone. The customer service representative I spoke with was very helpful, knowledgeable and caring! Great experience!

Great service. Was very fast, and phone was in excellent condition. Phone looks like new and battery has kept a good charge. Thank you for the rapid service as I use the phone for my business. Took it to local Verizon Store Russell Cellular. They provided great service as usually.

Very fast, incredibly great service!!! I turned in my claim and in a few minutes it was approved! The phone arrived in perfect condition in a couple days! Returned the phone and got a confirmation email in a few days! I Would definitely recommend this service to all my friends! Way to go!

Great job on phone replacement. I love being with Verizon services no. The phone was receiving was great and changing my contacts was easy. Looking to future service with Verizon. Been a customer since 2009 and haven't had a problem with service or phone replacement.

I had a cracked glass back that could not be fixed unfortunately on the iPhone 12 Pro Max. Phone call took a little time, but no problems there. Once the claim was approved, the replacement phone was shipped fast. No issues. Very smooth transaction. Thank you!

The process was simple and straightforward. I received the replacement phone promptly. I was able to transfer service easily with one call. I only wish there were instructions on how to reset the old phone before I shipped it back.

The phone came promptly and was super easy to send my old device back since the package and label were ready. I did have a hard time getting Find My iPhone to stop tracking. I think having more clear instructions for how to do this through iCloud for people who don't have a functioning phone would be helpful.

The employee at Verizon was very helpful in getting my new phone ordered. When my phone arrived I went back to get all my information transferred. I was very happy. I think I said all that needed to be said.

I had a Very smooth transaction with Very professional service. I was helped by a Pleasant, courteous service rep. I Would recommend in the future to other people. They provided Fast shipping with tracking information.

Doing the warranty on the phone was very smooth and easy going And that is just great. It didn't take a lot of time that they were very understanding ending and then you send your phone back just that easy.

Fast and friendly service. I received the product within the said amount of time. I returned the broken product with the free shipping label which was good and convenient for me. The representative was friendly and very helpful in my need. Answered any question I had.

I was on vacation when my phone got ruined in the gulf. I received my phone the very next day after reporting it which made me very happy. Very easy. No hassle. Thanks for being reliable & dependable. I almost didn't get the insurance on my phone. So glad I did. Money well spent.

I would like to share my recent few experiences with Asurion. They have been horrible and customer service has gone downhill and I have had them for over 20 years. I had opened a phone claim back in Oct of 21 and I had received two phones and didn't work. I called multiple time a week and finally a supervisor said to me, "Send them back and will give you a check for your old phone." I was like ok, and she also said for the inconvenience that when this was all over and closed, I could get my deductible back for all my issues. I finally got my check late Nov. 21 and ordered a new phone and got it in Dec. 21.

I was told my new replacement device would be arriving. The tech called me from nearby and arrived shortly thereafter. She came to the door and introduced herself and then left. I never saw her or heard from her again. I spent an hour on the phone and online and finally got a replacement phone sent the next day by Fed Ex.

I tried several times to schedule appointment for replacement glass or screen on my phone. It was impossible to schedule either online or over the phone. The last person to help me did a fantastic job and we were able to finally have my phone replaced.

Phone was damaged, I used my plan. It was very easy to file a claim and I got the phone right away. The new phone was easy to set up. I had to call in to ask a question about phone service and the customer service representative was very helpful. I will definitely keep my service plan.

The first phone they sent us was not able to be activated but they sent us another phone and activated it and it works just fine for us. They were very good about working with us trying to get the phone activated. I appreciated their help. Again thank you Asurion.

Hands down. The best insurance experience I've ever had. I had a new phone arrive just a little more than 72 hours after my initial call. Customer service reps were helpful and concise, online form quick and easy. I was very pleasantly surprised.

Replaced damaged phones. One iPhone 13 Pro Max had a cracked screen and one 11 Pro Max had a speaker phone problem. I was very pleased with the turnaround. We will keep doing business with Asurion. I worked through our Verizon Wireless rep. He took care of almost everything.

The process was very efficient and easy. My replacement device was received in a timely manner. The process to update and activate the new phone was simple and well documented as well as steps to transfer data and apps from the old phone to the new.

I used Asurion to exchanged a phone and two Gizmos that my 10 and 9 year old destroyed. In the beginning of the electronic process there were issues, as the print told me that the damage did not fall in the scope of repair or exchange. Once the process got going it was pretty easy. The Asurion rep from Richmond was prompt and professional. I would absolutely recommend using Asurion to all friends and family.

My device was stolen and I was able to get it replaced and barely missed a call! Fast claim response! I received my phone the next day! I was able to track my shipment anytime too! I have excellent service and didn’t want to go through any hassle. The claim was filed in like five mins or less. I recommend addition anytime it’s available!

This was a very pleasant experience. This was the first time that I did not dread sending my phone back. The agent was very nice about walking me through backup and removal of my information from my old phone. When I had to send back my phone, I did not hesitate to return it.

Great customer service. Helpful and detailed. They help switch the damage phone that received. On the phone very polite and understanding. They even called to check and explain the process. I have a new level of respect, the company knows customer service. Thank you all.

Replacement phone was handled quickly and professionally. Took an extra day to arrive but that was due to weather. Highly recommend this service. Not much else to say other than we were very satisfied and we'd recommend the insurance to anyone with Verizon. Thank you!

Everything seemed to go just fine. We had a replacement of a lost phone. I do think the added cost we had to pay because it was a replacement of a lost device was a bit much that's why it gets 4 stars.

Last time I submitted a claim with Asurion were fantastic. The 800 number was answered promptly and got handset delivered next day. This time, the online claim told me to call the 800 number to finish the claim, this time the 800 number was not answered for 15 minutes, then I was transferred to Verizon and the Asurion customer rep stayed with me the whole time it took to talk to Verizon, which is another story. Finally Verizon gave the OK and my phone was replaced. Keep in mind that this handset was under warranty by Asurion not by Verizon. Asurion replaced my old phone S10+ for this one an S21+ because they didn't have the S10+ to exchange. This claim was made within the 12 month warranty period for my S21+.

I was very impressed by the quick and seamless process to get a new phone through Asurion. They were also very considerate and helpful by rushing a replacement to me as soon as possible, as I was leaving on vacation that weekend. I would definitely recommend them to a friend.

Excellent. I didn't have any problems. Everything went well and was done in a timely manner. I would definitely recommend Asurion service's to my family and friends if I hear they have any problems with their phones or any other electronic devices. Thank you. Have a blessed day.

It has been very beneficial to have Verizon as the provider for my cellular needs. I have enjoyed and recommended them to others. If I hadn't had Asurion coverage, I would have be using a damaged phone, that I had recently purchased. Of course, I didn't like the cost, but it was there for me when it was needed. The service person, that helped me set up the phone was patient, knowledgeable, and did his assignment very well.

Asurion did a great job of getting a replacement phone to me, and they were right there to assist me with the transfer process. However, after spending many days and tons of hours trying to get my data transferred, they couldn't get it all to transfer. Not only that I couldn't answer calls. They could not fix this. I went to the Verizon store and the associate was very helpful and friendly and took care of all of my issues. Then I returned 2 phones to Asurion and they wanted to charge me $75.00 for holding the phones because they couldn't fix them. I filled out the survey card that came with the replacement phone and told them I just wanted my phone fixed.

I was very pleased with the service I received from Asurion. They are very courteous and prompt. Also very professional. I like the friendly service they provide. I am glad I had them to work with me in resolving my problem. Thanks so much.

The only thing I was not happy with is the fact that I couldn't go into a Verizon store to get a replacement, I had to wait for one to be sent to me. Other than that, I had a great experience! Thank you for your great service.

Claim processed on time. Good customer service. The process is very friendly and easy to manage. The agents have very good customer services skills and they are ready to serve in the best way that they can do it. Thank you very much.

Did an outstanding job at accomplishing the task of getting the replacement phone to the end user address in a very timely fashion! Thank you so much for keeping my BabyGirl happy and keeping her time without a phone down to the bare minimum. Greatly appreciated!

I had to call back 4-6 times due to being transferred to the wrong department and then being disconnected. I finally got an agent who knew what she was doing. She took ownership of my issue and immediately offered a solution. I wish I remembered her name but she was amazing! This score of two stars is in no way a reflection of my transaction with her but as a whole.

The process was easy and prompt. We received our new phone in less than 24 hours from the time of reporting the claim. The only disappointment was the cost - deductible. I didn't really to expect to pay a deductible since I pay a monthly fee for the insurance. The monthly fee plus the deductible added up to the price of a new phone.

It was easy to file a claim. I've had no issues with Asurion, ever. My husband is in the military and so he is usually gone. The questions were straight to the point and that made it easier for me since I have four kids that I need to attend to. Delivery time was not bad at all. Thank You, Asurion!!

We had Great and quick phone replacement. No problems in getting excellent service and the new phone set up. Glad we had the service and will use it again if needed. Our Verizon Wireless store was helpful in getting this process done.

We lost the phone we were supposed to send back to Asurion. The gentleman who helped us was fantastic. He resolved our problem within 5 minutes and was very generous with our situation. I’m thankful we have this coverage for our phones.

Someone stole my bag which included my phone when on vacation in Mexico. Didn’t take long to find my account and help me. I received my new phone waiting for me when I got home. Every simple to resolve.

Received my new phone next day just as I was told. Had very clear instructions on returning that made process very quick and convenient. Would recommend everyone to use Asurion for protection on cell phones. Very quick service and reliable.

I definitely would recommend. I was in a serious bind and didn't know how I was going to coordinate without my phone but the help I got was much needed and was able to complete my task in a timely manner. Customer service was excellent.

My phone had cracked so I needed it replaced and luckily I have insurance on my phone and got it replaced in like 2 days. I thought maybe just the screen needed to be replaced but instead it was the entire phone but no biggie. But the sim card didn’t work so I did have to keep my old one to work.

It was a very easy claim processing, with very fast delivery of my replacement phone. Easy, no cost return of my damaged phone. Easy to follow instructions to switch everything to my new device. Great experience. Would recommend this service to others. Thank you, thank you, thank you!!

My phone which was a new phone was stolen. It was then replaced after I made the claim with a phone that was refurbished. This fact was not made known to me prior. I am very disappointed and annoyed. At least if this was made known to me I could decide if I wanted a refurbished phone.

My experience was great. I received my phone and iPad quickly and the representative I spoke to was patient and very informative. She explained to me what I had to do and everything worked out well. I am very impressed with the service.

This company is amazing. I broke my phone. Put in my order for a new phone when using my insurance. I got my new phone the next day. Love these guys. It was also extremely easy to do. They also sent me a small envelope to send my broken phone back.

Phone was defective. Spent $225 locally to try and repair. Finally just used an old phone. Will never use Asurion again. In process of cancelling. It cost $149 for a refurbished phone. Non working phone. Local repair said they have never seen a phone so bad.

Very fast and easy. Got phone quick. Everything was easy and price was awesome. Will recommend this insurance to everyone. Thank you so much. It was great. My husband is so hard on phones and this insurance helps so much.

From the moment I placed a service request from your team, your agent was extremely helpful and very friendly. Thank you so much for your follow-up and support. The replacement was delivered with the time goals guaranteed. I've been a loyal customer of your company for years.

Yes the people I spoke with was awesome. They were very helpful and polite. They were very knowledgeable. It was the easiest phone set up I have ever experienced. Thank you for all the help. I tell people to go with Verizon and get the insurance.

Honestly, the replacement was not delivered to a door, it was alongside a garden bed on the ground. I was just grateful that it had not been stepped on and the ground was not wet. It was a bit of confusion around being able to shut off the location on the destroyed iPad.

I cracked the glass on my phone and could no longer use it. I had Asurion Insurance so I called. I figured there would be some catch but the process to replace my phone was simple. I received a new phone the next day. Great experience!

I was extremely upset about someone stealing my phone. As a businessperson my phone is my lifeline. Asurion had my back. I am grateful for Asurion's efficiency and understanding in turning and consideration. Case closed. End of story. Great job and I thank you!!

I would recommend Asurion to my friends and family because my phone was replaced promptly and quickly. I run a sign business and use my phone to take pictures for presentations to my clients and to stay in contact with them. Also my clients can reach me where ever I am so that I can meet their needs. Thank you for your service. My family can reach me also.

Entirely online to file my claim and pay deductible. The terms were quick and easy. Asurion had my phone out to me by the next day. It was simple to file the claim, and with help from their customer service it was simple to set up my replacement device.

Everything's good, except the 200$ deductible. And my phone got bad service and ** battery. But it works and I'm happy to have a 2000 phone compared to a 100 dollar phone. The difference is mind blowing...

As a Verizon Wireless customer, I was please to receive high quality service from Asurion. I really appreciated the professionalism and quick response from the Asurion team with the handling of my replacement phone. I would definitely recommend others use your services when necessary. Of course, I would love smaller deductibles.

Everything was easy and smooth. During a worrisome time of breaking your phone, Asurion was absolutely amazing! They made sure we received the new phone as fast as possible, and they continued to check-in with us to make sure we were pleased throughout the process. Thank you Asurion!!!

Delivery was fast, phone was brand new still in sealed box. I don't another phone of mine to break, but if it does then I can take solace in the fact that Asurion has my back to get another one. Worth every penny.

Asurion replaced my lost device super fast! Kudos to the team in processing my claim and get me my replacement device shipped the next day and it reached me within 4 business days (shipping delays during holidays! - can’t blame Asurion for that!)

Excellent service, was very pleased with the results of the actions taken during this time. Fast and accurate response. Glad to have the service. Thank you very much, I’m well please with Asurion. They great to work with. They are a great company. We appreciate that they take care of their customers in a timely manner and we would recommend to everyone.

We were impressed on how easy it was to file the claim online. Also we received the phone the next day, which was extremely helpful since it was essential for my husband's work. Thank you for the quick and efficient service.

I was extremely disappointed with the lack of support in getting my replacement phone set up like my damaged phone - After hours on the phone with tech support, a significant amount of my apps, data, and music were lost in the transition. I have had to spend many hours manually recreating my apps, contacts, music, and data almost like starting from scratch. I hope I never have to replace a phone again

Yes I would recommend a friend. You guys are awesome. I will let everyone I know about you guys and send them your way. The phone is working great. I'm not having any problem. You guys are very knowledgeable people working for you. Thank you.

We were on vacation and my husband lost his phone. We had to have one immediately and we got new phone ASAP! Great service, delivered quickly and no issues! Happy with service. Would recommend to everyone. We have on all our phones and has always worked for us.

My son cracked his screen on his phone. We took it to Verizon and he had a replacement phone the next day. I have had the same carrier for over 20+ years and Asurion has been helpful and quick when we have accidents with our phones.

I had a great experience with this company. My husband had cracked the screen on his phone and we contacted them for a screen replacement. Unfortunately there were no places to do a screen replacement in our area. So the company sent us a replacement phone. I put in the claim on a Monday night and had the replacement phone by Tuesday evening. They were very quick and reliable.

Easy to file a claim, customer service agent was very helpful and completed the claim quickly; delivery of new device very quick, faster than other vendors. And return of old was done simply and efficiently. I was very pleased with the service.

The process was very easy and fast. Super duper hassle free. New phone came in quick. Had all the needed parts. Old phone goes in provided envelope. Mail it. Done. I've used this service multiple times and have ways had good results.

Verizon did a good job replacing my son's phone. I am glad they are my telephone carrier. I am pleased with their work. This company is reliable and carries through with what they say they will do.. I would recommend them to my friends. Thank you for your help.

The experience with Asurion was great this time. In fact too great because two phones ended up being sent to me so that was confusing but I sent one as well as the defective one back. I only had one bad experience prior to this one but all and all I highly suggest Asurion. Your customer service is excellent and they are very empathetic. Thank you!

It was easy to get the replacement, and return the damaged device. The email sent early crossed our shipment back, and the email sent today warning to turn off find my iPhone were a bit annoying, but I knew to ignore them since we did send it and we did turn it off.

Very good service sent me a replacement phone quickly for my old cracked screen phone. I definitely would recommend this company for anyone who had any sort of damage to their phone. My replacement phone is working great.

We've never actually used what we've been paying for for over a decade. It always felt too difficult to deal with all of the fine print. This was the easiest process. Thanks to Asurion and Verizon for getting us back up and running in one business day.

Received replacement phone soon after I placed the service call. The return envelope for the damaged phone was easily used. I then received an email stating that it was received without issue. I would use this service in the future if needed.

Great service, thank you for your help. The representatives did a great job at problem solving and getting my phone on same day. Helped put an end to the stresses of not having a phone, GPS, or calculator deadly available. Thanks again.

I was sent a replacement phone and the camera is blurry and can't take pictures!! I'm very disappointed that I would have to pay over 200$ and not have a quality product. I need to know how to receive another phone because this one was not satisfactory for me!!

Fair. Wish it wasn’t so expensive. Everything I needed to get handled was done. They’re fair when it comes to handling the situation. I just hope I never have to deal with them again just based on the prices alone. Ridiculous!

Got the new phone fast and dropped the old phone at the post office the next day. However, it seems like it takes forever to get back to you and I keep getting reminders to send it back. Luckily I took a picture of the tracking and knew it was in transit and when it was delivered. Better tracking on your side or allow us to let you know when we drop it in the mail with the tracking number.

You folks were very helpful. My son's new iPhone was destroyed in an automobile wreck, as the whole vehicle became engulfed in flames. The stress of this situation was somewhat mitigated, as you all helped us navigate the path to getting him a replacement phone. Thank you for your kind professionalism and for quickly resolving our issue!

The representatives I spoke with were very knowledgeable and patient. The information they provided was helpful and customer friendly. Making the process of filing the insurance claim easier was very reassuring. The new replacement phone was delivered exactly on the date I was given.

Claim was easy to complete and submit, they contacted me right back with instructions on how to get the damage phone ready to return. I had issues turning with my Apple ID and had to wait for Apple to reset which took a few weeks and they were helpful and understanding in the process. The replacement was received in a reasonable time. Great customer support.

We switched to Verizon 12-01-2021 and find the service on our phones excellent. The people we have dealt with are also excellent. I can go in and not spend a couple hours waiting my turn for an associate. They multi task very well and keep things moving.

Very informative and knowledgeable people. Very helpful and precise. They are very valuable to your company. They have done very well to send the phone and help us get it up again and running again. You have trained them well with good support ethics. Please make sure they know that we appreciated their help. They were all very professional.

Thank you for your help as I needed it and had to call and everyone was most helpful and the only complaint I had was that it now takes 3 days to get a new phone instead of the overnight, it use to be. That is inconvenient for the user. Thanks,.

Asurion provided outstanding and fast assistance with replacing my broken phone. Thank you very much for all you do. It feels good to be in good hands. I would recommend your excellent service to anyone because accidents happens unexpectedly and we all need a peace of mind.

This was a quick and efficient process, I received my new phone within 48 hours of my claim. It was an easy process and the customer service was helpful. For improvement the delivery could have been made a little more clear, I was not sure if they were delivering it to my house or leaving it in the mailbox.

Ours was an extremely fast and easy process. We had some internet issues while submitting our claim so we had to call a representative, who was very courteous and helpful. Overall, what a great experience! If you're nervous about the process, don't be.

Submitted claim for replacement an approved on the 2nd. Have not received the phone. Might be logistics but as we all know we live off our phones these days. I think this could of been better. Like given a phone at local AT&T store.

All employees are excellent. Make a great solutions. The staff are friendly and social for any issues and make great solutions for any problems we have. They asked all question about the issue. Make sure going to the right person.

They provided an easy process to replace a broken phone, and the new phone arrived the next day. In addition, they assisted with the setup of the new line when there was an issue with the automated process. I had no trouble or issues with the replacement process from start to finish.

Working with Asurion on my last two (2) claims for our small business has been very difficult. My first claim was for a lost/stolen phone. After two or three weeks of receiving emails telling me I should have a replacement phone soon, I was informed by a manager (after over a half hour on hold) that they could not replace my phone. After a few more calls and some internal anger, I was given a refund for the phone.

My camera cracked even though I do not remember dropping the phone ever. This was the first time using the insurance plan. One negative is that I was quite surprised at the amount of money I still needed to pay even though I had insurance. I was expecting to pay $50 as that was what I was told when I enrolled in the insurance program; instead I paid $200+. But the process was easy and quick.

Filed my claim easily and the representative was awesome. I also receive more coverage for my iPad, TVs and game consoles!! I was pleasantly surprised how I could have all my electronics insured. The price is very reasonable. I would recommend to family and friends. Thank you for all your help and giving me the coverage I needed at a price I can afford!

Promptly solved my problem and sent the new replacement device quickly. The first device I got was not in good condition. But they sent out a new one right away. Which is good. The new one doesn’t have any of the problems.

Y'all did amazing. I had my replacement within 32 hours of filing my claim. Never had to speak to a representative either. Great customer service! No hassles! Thanks! I Hope I don’t have to use insurance again, but if I do, I know it’ll be excellent service! The bar is set high with y'all!! Thanks!!!

The device was nicely packaged. Services were excellent, delivery of the product was successful considering the delays in movement via the route app. Merchandise was left in the front door in a safe discrete area. Asurion has improved its process considerably and is going down the correct path.

The delay of getting a replacement phone was over 3 days. And then the directions were not clear on activating the new phone. That I was to start the activation on a separate device than the new phone. I hope this will help you make changes.

I think it was great service and very fast delivery times as well. I could not be any more happy with the services I received. This is the third claim I have had to make and no complications with any of them at all. I would recommend their service to anyone.

They are awesome when I lost my products. Thanks a lot. I appreciate the quick send out also it was like overnight. Didn’t even have the money right away. But it was okay because they added it to my next billing cycle. Very reliable. They even pulled up and fixed my device before.

Phone is in great condition and I received it fast. But the pen doesn't work and it won't connect to the phone. The phone works as it should. I have had it for about a month now and I haven't had any problems besides the pen.

They were great and my daughter's replacement phone came quickly. The girl that helped me was amazing!!! Very patient and talked me through the online stuff. I wish I remembered her name. She was kind and very personable. Thank you.

Super easy process. Made the claim using my phone and it was completed within minutes. Received texts with updates throughout the process. Would recommend to get insurance as the iPhones are pretty expensive and worth the cost of the monthly insurance premium. Also worth not having the stress of an expensive phone needing to be replaced.

I dreaded sending my phone back despite the fact that it was horrible. It did a variety of things like freezing and would not make a phone call from the car. It would take 5+ tries for it to connect. Not very safe. Put it off filing a claim for months. But the rep I worked with was great, very nice and made it easy and my phone arrived in a day. Sending my old phone back was simple in the same box and the label they provided.

Smooth process to complete. Easy to submit claim online. Delivery took only a couple of days. Wish it was a new phone and not a refurbished one- I have hesitations about them as I’ve had issues with past phones that were refurbished. It took a really long time to set up the replacement. The update took overnight (7hrs), which has never happened before.

I appreciate your help and promptness. I also am grateful to the service of my local AT&T salesman in guiding me and answering all questions. His name is Ethan. They should be proud to have him on their team. His customer care is excellent.

Miss Kim was amazing! I had a unique situation and she took the time to walk me through every step of the way to make sure the delivery was a success, I can't thank her enough. You need more people like her as Customer service is priority one. Thank you!

Nice courteous agent assisted me… She was knowledgeable and very kind… clone her and your ratings will soar. She knew what she was talking about… She exhibited a very kind approach to my issue. I received my new phone the very next day as promised. Thank you for the 5 star service.

Replacement for son's lost phone was ordered in 5 minutes and arrived in 2 days. The phone would not register on network, so level III tech was needed to manually override and apply to my account. Over an hour across 4 representatives. All that said? Mostly positive for sure.

Ashley was great to work with, but when I had to call in for help I got some guy who kept mispronouncing my name and REALLY hard-selling me on the stupid electronics protection plan. It made me angry and frustrated and actually a little uncomfortable. He seemed to be determined to do it against my will and wouldn't take no for an answer. Considering absolutely every employee I come into contact with asks me about it, every time I call, it's just very frustrating and I wish they would stop harping on it. Can't they note it in my file that I've already turned it down quite a few times and I prefer not to hear about it anymore? As a customer, I should be able to call in to conduct business without being made to feel uncomfortable. And I'm made to feel uncomfortable almost every time I call.

Everything was great. Very easy set up and when I got to a point I didn’t understand I called. The young man was very nice and courteous and walked me thru the last steps. I was well pleased with the replaced phone and transferring my old phone information over to it.

The representatives were very helpful in resolving my phone issues. After receiving a damage replacement, they sent a new phone overnight and received help to do the set-up. The tech stayed on the phone to assist, then gave me instructions if I still had issues. Happy to have the coverage.

The person who helped me, Jessica, was amazing and was quick and efficient in doing her job. I would definitely give her a raise if she were my employee! She explained the entire process in good detail and was pleasant and cordial throughout our phone consultation. Much appreciated

Filing a claim online was not too difficult and the delivery of a replacement phone was fast and the phone was well packaged. I had to go to my carrier, Verizon, to find out how to load my information from my stolen phone after I tried to go through Apple. The customer service rep at Verizon was very helpful.

Got my phone the very next day! And I was offered an extension on the period of time to have it sent back just in case I do need more time to get content from off my broken device, which I thought was awesome! Great service. Thanks, Asurion!

Everything went smooth, accurately, and quick results. Person who handled my problem at Asurion was very professional, polite and efficient. Problem was resolved quick and easy. Thank you for your help resolving this. I've had a lot of problems with other companies in the past

My replacement phone came very quickly, and all the needed information to transfer information from one phone to the replacement were included. It also included all the materials needed to send the damage phone back. The only suggestion I would have to add is that if you could have the postage so that the tracking information is already on there.

It all worked out. Did not like the pressure from the rep. The rep offered extra protection on other items and then when I got phone there was a per item and other nonsense to set up. I am disappointed a nugget plug for the phone was not included.

Answered every question I had and walked me through the process of filing a claim for my phone. He was real nice and took his time with me and said it would take me at least a week to get the replacement and it took at least 4 days so I was content with the overall process

My screen kept coming and going. I thought I better get a new phone before it’s too late. I pulled up the AT&T app. Pressed on “file a claim”. It was that easy. I had to answer a few questions. My new phone was here in 2-3 days!!

Called Asurion to replace my Samsung Galaxy Zfold 2. Was advised that those were unavailable. I enquired as to what they would do to rectify the situation. The very nice associate on the phone told me that if it was ok with me they could send me new Samsung Zfold 3 instead. Well, needless to say the next day a brand new Zfold 3 was at my door. Thank you Asurion. It is always a pleasure to deal with you.

Great but the new phone I got is shutting off now. Also this is the third phone that has done this. I don't know if I can change to a different style phone or notify someone could let me know I would be grateful. Thanks.

Customer service rep that assisted with my replacement was very professional and courteous. The online website made it very easy to complete the filing of the claim. Quick and reliable delivery of product in great condition. Asurion customer service was great.

I started my claim online, and finished over the phone. Although it was in 2 forms, I was satisfied with the process. My claim was handled quickly. My replacement phone arrived quickly. I was extremely satisfied with the ease and speed of the whole process.

It was fast and convenient. It was my 72 year Old mother phone. Her old cell literally fell apart the same day I received her replacement. She was never without a phone. She was happy and I was happy. Good all the way around.

They were able to replace my lost phone, but could not do it in the store. I was working out of town and had the phone shipped to my home. When I returned home, a week later, I was able to activate my new phone.

It took a second call to get the ball moving on getting a new phone. My old device's touchscreen wouldn’t allow to turn off the find my location and my rep had to get approval to release another device to me.

Very easy to turn my claim in and received my replacement tablet in just a few days. It was just as easy to return the damaged tablet. So glad I had the insurance because my tablet was damaged beyond repair.

Reported the claim the day after. Got the runaround and ended up having to call them 5 times before receiving a replacement. After a month of not receiving a call, I called for the 5th and final time and got a replacement which wasn't what I really wanted. I had a crack in my screen and asked for a repair initially. Each time that I called, I had to listen to an advertisement about additional protection. Being the polite person I am, I humored them five (long) times. If you can't replace my phone in a timely manner, what makes you think I'd buy extra protection?

I have been a customer since the beginning and have never been treated so poorly. I was without a phone for 5 days. My phone is part of my business so I missed out on valuable business transactions for 5 days because this business does not offer loaner phones. How ridiculous. What is the point in having insurance if there is no backup until a replacement can be given? Why can't the local stores handle the replacement? Not only did I lose valuable business, but all of my pics/contacts/and notes did not transfer over. I might as well have gone and started a new contract with another carrier.

Worked with me. Didn't give me a hard time. Sent Replacement phone out right away, appreciate all the help. It was easier than I thought it was gonna be. Asurion made sure of that. Would recommend anyone get insurance if they have an expensive phone

From beginning to end I had a great experience replacing my phone. It was very fast and extremely easy, thank you! Everything was done online and then I just had to return my phone in a prepaid mailer. I didn’t have any problems.

I needed assistance with activating my replacement phone and received excellent service through messaging. Very professional and patient. Was able to help with every obstacle to help me be able to get my phone activated and even retrieve my old data.

I recommend Asurion 100% to my family and friends because has the most faster customer service not only when to make a make a claim or follow a claim has the best customer support to find a solution on a repair and set your phone up from the beginning, like I Said I going to continue being a customer of asurion.

I was extremely pleased with my Asurion insurance experience. Easy to file claim. Replacement phone came quickly. The Phone I received was upgraded. Easy return of old phone. Instructions in the box to set up the new phone and return old phone were very clear.

Years ago whenever I had a problem with the phone whether a broke or I lost it or thought it was stolen I felt like I was getting the 3rd degree to get it replaced and they were so expensive back then too. But you made it so that it was non guilt tripping.

Great services. Next day I receive the phone Thank you! And love the way you delivered my iPhone. I will recommend to my family and friend. Your repair services that you so very much and my new iPhone beautiful and clear and there is an incentive let me know.

I broke my iWatch, and you replaced it. It still cost me $200. Perhaps I should have considered more carefully the possibility to repair it. But the process was fairly easy, and I'm happy with my new iWatch. Go Red Sox!

The rep I talked to was very helpful and I was able to resolve my problem and get a replacement in a timely manner. I would recommend your service to anyone. I was able to get my new phone set up easily.

Received new unit. New unit works. Thanks. Fast ship fast delivery. No issues. I am Happy to be able to use my device again. Came with new charger and new cord. Cord works good and charger works good. Shipped old unit back.

Right on time! And very smooth.... I didn't have to wait long at all... They even upgraded my current fold 2 to a fold 3 so I'm very excited about how Asurion handled my replacement. You guys are great. Thanks again D**.

Service to replace the phone was fast and on-time, even being during the Christmas holiday season! Phone comes with a one year warranty and while I can't speak to that yet (no issues), so far the experience has been very pleasant.

Had replacement in 2 days, it worked great from the start. Can't really ask for anything else other than that, literally everything I wanted from my phone insurance. Hopefully I won't need you guys again for a while but I appreciate that you're there :).

The service on the phone was great and I received the replacement phone the next day. AWESOME. Thank you. The customer service was over the top. It was a pleasure talking with the service dept. I would recommend for anyone that doesn't have the insurance on their phone to do themselves a favor and get it.

The young lady that help me was an outstanding rep. for your company. Rochele, (not surer on spelling) was fantastic at helping me get my problems solved. Will always go back to that store in Woods Cross for her help. Please thank her for me also.

My wife had some damage to the back of her phone and y’all were quick and glad to help her out with a replacement. It arrived very quickly and y’all were helpful in getting the new phone into service. Thanks

My new phone came the next day. I was glad that it came so fast. The people were very nice. I didn’t have to worry about going a couple of days without a phone. I would definitely recommend this service to someone else.

Thank you...My person on the phone was very helpful and settled my situation quick & efficiently! I really don't have anything else to say, except I a truly appreciate how fast the service was & how quickly we received the replacement phone. Also...thank you that the phone was ready to go, just insert the sim card & it was up & running!

Quick resolve to our unfortunate accidental phone damage. The agents were very receptive to my needs and helpful throughout the repair process. Overall I was very satisfied with the process along with all the helpful advice. I can also say this exceeded my expectations, thank you.