Asurion Reviews

Very satisfied with this company. Always good to get mobile protection, I have insurance on all of my devices! Submitted my claim after 7pm on a Thursday, my replacement came the very next day which was Friday! 10/10 highly recommended! Will definitely use again, in the case of device loss/damage.

My first replacement phone was refurbished. It had electrical issues - speaker didn’t work properly and phone kept overheating. I had to return it for another replacement. This phone is excellent. I would like to see phone returns ship back to you via UPS like they arrive. USPS is horrible. They take too long. They also lost my second phone return, and I had to fill out a missing package claim with them. They did eventually find and return the phone to you. In summary, I am glad to have Asurion for when things go wrong.

This was our second experience with Asurion. The first time was a phone that stopped working, and this time we were replacing a lost phone. Both times filled me with gratitude and renewed determination to never skip the step of insuring my mobile phones. The process was easy and friendly and comfortable, the replacement phones arrived within 24 hours, and the instruction for activating and restoring the new phone exceeded my expectation. The customer service agent was patient and knowledgeable and and after guiding me step-by-step through the activation, she stayed with me the entire time it took me to restore all the apps from my backup. I was beyond impressed. Highly recommend!

From the start of the claim to the end everyone was very professional. The person doing the repair arrived on time and finished the work in a timely manner. The phone screen replacement looks like new and functions just as it did with the original screen.

Good experience. The vendor advertised they would pickup my phone but I had to go in. Not a big deal. Was in and out in less than 30 mins. I would recommend to others. Was a good piece for value received.

Your coverage is a joke. I’ve paid over $900 to be told I have to pay another $200 to have a $500 watch replaced. The watch wasn’t damaged. It just stopped working. I’ll NEVER use Asurion again and I will speak to my negative experience to anyone who mentions your company.

Dropped my phone and busted the back, got in touch with Asurion, filled the proper paper work, paid the deductible and within days received a new phone. Downloaded my old phone to the new phone, bundled the old phone and shipped it to Asurion, done deal. Could not be easier. Thank you.

It was a very easy online claims process. I received my phone the next day, even though it was processed late the night before. The new phone was in perfect condition and I was up and running in a flash! Thank you!

Phone arrived fast. I placed my order in the afternoon and it still made it to me within 24hrs. The process wasn't too complicated and the deductible seems fair. I look forward to using the service again if I need to.

I was very happy with my service. I needed a new screen for my phone and that was not available so you replaced the phone with a refurbished one for the same deductible. The shipping was very quick. I am very happy with service. Everything was easy and went smooth.

My daughter dropped her phone to the point of uselessness and I placed my claim to get a new device. Within a few days it was sent. Instructions were easy to follow and my daughter was able to get her phone back when she thought it wasn't possible.

The service was fast. I received my replacement device promptly. The only concern I had was that I sent the defective device back the next day after receiving the return shipping label, but the the device wasn't received until the day I received an email warning me that they hadn't received the device and I was going to be charged $300 if it wasn't received soon. Thankfully, I had received a confirmation that it was received so I just disregarded the other email.

Around 30 days ago, we replaced a Samsung Galaxy Z Flip 3 using Asurion insurance after paying the deductible. The other day, the device started malfunctioning. The touch function on the top half of the screen above where it flips no longer works. In addition, there is a thick black line, probably about a ¼ inch across the screen where it flips. After contacting Asurion, I was told that the Samsung Galaxy Z Flip 3 was not covered under the 12 month warranty and that if I wanted to have replaced that I would have to pay the full deductible.

Sent me 2 replacement phones to replace my broken one. Both phones were in worse shape than the phone they were replacing. Your refurbished phones are horrible. Had to go through my carrier to get my issue resolved. Sucks I spend so much per month for a service that I can't use. Unfortunately we don't get any other options.

Had phone stolen and replaced. Had to start over with all new app stalls, phone was stolen with my car, got the car back but had to be repaired, but I kept on installing apps I had installed before, there was no backup to use, still not done.

Great and fast service. Very happy with my experience with Asurion. Customer service was great. Did not have to deal with a bot. My concerns and needs were taken care of. I will recommend Asurion to my family and friends.

We had had the Home+ protection plan since last year and my laptop broke. I started the complaint and 1 month later I received a brand new laptop. Not same brand but one as equally trusted one. So pleased with this service and coverage.

The experience was excellent, it was easy to get the process started and completed. The representative answered all question and I felt at ease with filing a claim. I also received new phone next day and that was very helpful. Would recommend to everyone who owns a phone!

This experience was great! I actually had to call in and when I explained my situation she told me my LCD was effected and my phone would probably need a total replacement. When I could not go very long without a phone due to using my phone partially for work. So I in turn was hoping to get it fixed locally. When I realized that was not an option I started to panic a little and the replacement cost was expensive. Wish you has vanishing deductible like my car insurance. The representative was AMAZING! She was very patient with me as I was in a call queue myself working as she helped me. The level of service I received was outstanding. I unfortunately do not recall her name but she deserves a medal!

My phone screen broke due to work since I work out in the construction field. I needed replaced asap. I called the insurance department, and they took care of it for me. It was a little difficult with all the questions for why but I understand it's due to security.

Waited almost 2 weeks and called 4 times a day…I dropped my phone in the lake; I expected to pay but didn’t realize it would be 1/3 of my $2000 phone. I paid $300 with my insurance and still currently pay on a reimbursed phone that was 3 months old at the time.

Asurion is excellent because when you lost or stole or damaged your phone they going to take care that right way like send you your replacement device next day or fixed your device at the same day. That’s why I said asurion is the best. I was thanking you about taking care of my devices And I telling all people to use asurion. Thank la again.

It's just a great deal, especially when you are living on fixed income. It's nice to know that I all of my electronics are protected under this plan. I would definitely recommend it to others. I actually did tell my neighbor about it.

We've had to fill claims on all 3 phones. One of the phones just needed the screen fixed, the guy had the phone for over a hour just to bring me back a paper weight because he fried the motherboard or something and directed me to call customer service. Then I had to wait until someone got home to use their phone since he killed mine. Asurion still charged me even tho it was them who made my phone unusable. And then I was without a phone because of them. Otherwise we have had no issues.

Awesome customer service. Superior fast shipping. Great quality product. Definitely recommend the warranty service. I Hope I don’t need it again but if I do I know that they have my back. Thank you again for everything. Loving my new phone. Thanks again!

Setting up my new phone was frustrating as iphone was still trying to ping my stolen phone to validate my new one. Other than that it was fine. The Verizon rep was the one that actually set up my phone. The audition agent messed up and couldn’t activate the phone.

BEST easiest experience ever!!! Thank you so much! You all have greatly improved in the last five years. The process for phone replacement now is seamless. You should all be proud! It is a relief to know that there is an easy efficient answer to life’s phone mishaps!

Great service. Quick response time. Called to get my phone replaced and had the exact phone in just two days. The phone set up in minutes and works great. I would recommend your services again. Thank you for the great service.

Was having a problem getting the new phone set up. We were threatened with a fee if old phone was not returned within 15 days so we lost the content of the old phone, having to meet the deadline. You should reconsider that time limit; can't see why it would be so important to you.

Great service and great response. Came through when needed. I was totally lost and confused on direction. I felt I was at a total loss with direction or knowledge of what to do next. I was advised that I had insurance with Asurion and a call made. Within hours I was provided a new phone. It doesn't get any better than that...

I ended up having severe water damage to my Samsung and had to put in a claim. Great thing I have Asurion as they were able to mail a new phone to me in no time saving me a pretty penny for a new one. I'd recommend anyone with a cell phone to sign up for Asurion since you never know what may happen whether it be a broken screen, water damage, etc. They'll have your back when you need it.

Very SATISFIED!!! I submitted my request for a replacement phone. The process was simple and quick, received my phone within 2 days. Followed the instructions to change phones and I was all set. ASURION is the best! I would highly recommend.

You were very easy to work with and very quick. Very short wait time when calling. The first phone received had some defects with the screen lighting and you were quick in responding and sending a new phone. It has been great. Thank you!

I lost my phone for the first time in my life and Asurion provided me with a replacement that arrived a little over a day after the request. At first the screen of the replacement seemed unwell, but after a few hours (assuming it was due to heat from transportation) the screen bubbling disappeared and the phone is great.

Excellent Job!!! All Stars!!! 10+!!! Your team did a excellent job from beginning to end! I really enjoyed your professionalism and your staff concerns in getting the replacement phone to me. Thanks for your excellent support. I need not say any more. Great service!!!

I needed a screen replacement after shattering on concrete. Great service, makes house calls, respectful of privacy and health concerns, work done quickly and correctly. Works like new, maybe I don't need to update my device now! Very pleased customer!

It was nice to know that we could just do a replacement phone instead of getting a whole new phone since we lost the phone. It was very helpful and fast in getting the phone for the replacement. phone. TCC was very helpful in what I need to do.

With the help of Asurion, I was able to get my replacement phone quickly and easily. I had lost my phone at Busch Gardens during a family vacation. I was able to deactivate the prior phone and keep my old number.

The only issue I had was the fact that the iPhone account had to be turned off. Since this was my grandson's phone, he had to take care of that and he locked up his account so we ended waiting about 25 days to replace the unit. Once the phone was turned off, the replacement process went very smoothly.

You guys got my new device to me very quick. Instructions were very clear. I had no problem at all! I will always have you guys cover my devices. Thank you very much for taking care of all my devices!

Dealing with customer service was very pleasant. Got the replacement back in the time frame that was told to us. The only thing is I never received a confirmation email saying that you received the old phone after I mailed it back.

Showed up on time and got everything taken care of quickly and efficiently and no defects detected! I do like the question about financial motive and I wish I had one, could always use some extra money, unfortunately it was just good service with no strings attached.

They replaced my damaged Chromebook and made it easy to return. It was a very fast and easy process. I just filled out the forms online and in a short time received my refurbished item. This was my second experience with Asurion and they both went smoothly.

I was very satisfied with the services received. The technician was professional and asked if I was satisfied with the end result at the end. He kept in touch to confirm his arrival which was appropriate. I did not mind that he was delayed either. Thank you.

A technician came out and replaced my daughter's screen on a Sunday, and it only took a few minutes!! I was very impressed, he showed up when he said he would, and did the repair in his vehicle. It was quick and easy.

This service could not be any easier to use! I’m so glad that I have it for all of my electronic devices! Everyone should have this. There’s no way I could possibly have insurance to cover all the devices that are under this program.

Asurion is an amazing company. It's hard to find such a great service outside. Very professional and no hidden agendas. From the beginning to the closure of the claim they did excellent work for me. All my claims are handled without any hassle.

Found it to be an easy and mostly intuitive process including the website and paper instructions included in the box with the new phone. Although most of it is geared to replacing phone and not a lost phone. Phone arrived when it said it would.

I have never been so upset at a company before, took around 10 hours on the phone to get my phone replaced, kept canceling my claim but no one could tell me why, will never recommend this company ever.

The process to replace a broken phone was easy and fast. The replacement arrived when promised. Returning the damaged phone was a snap. The folks I had contact with were helpful, cheerful and professional. I will always have Asurion as my warranty provider. I highly recommend them.

I had an issue with my phone, call Asurion and filed my claim and I received a new phone in just a couple of days. I would recommend Asurion to all of my friends and relatives. I have had the service for a number of years, but this is the first time I have used the service.

I really was happy with speed and efficiency of the Asurion process. I don’t think it’s possible to do a better job than they did getting me a new phone quickly -thanks again. You guys really made my day and helped me out.

Broke my phone screen, filled out a form about my problem, paid a fee, and was sent a new refurbished phone. They included everything needed to send my broken phone into them for trade with instructions. Pretty simple process, no issues.

I had a great experience with Asurion. I got my replacement phone as soon as it could. I would recommend it to everyone. I am so glad I had insurance to replace my phone. Insurance saves you money and the hassle of buying a new device.

My issue is cost... I pay $17.00 per month for phone insurance and after paying for 5+ years I still have to pay almost $200 to get my phone replaced... WHAT A RACKET!!! Need a free replacement when don't ask for replacement for 4 years!!!

Thank you for the quick and easy service. I was able to drop my phone off, go shopping and pick it up within an hour. The phone looks brand new and I can’t tell the difference between the old screen and the new ones.

There were some issues with the replacement phone but they were worked through. The people who helped me seemed knowledgeable and provided good information. The process of setting up the new phone was fairly simple unlike having to come up with forty words for this review.

Once they arrived it only took a few minutes to complete the repair and I was completely satisfied with the service. The only problem I had was I had to schedule the service call about five days in a row because they could not get here to do the work when the appointments were set.

The response and getting the replacement phone to us was exquisite! Received next day. Returned old device, but it has been sitting at USPS and when we called, were told we have to keep calling with updates. You have the tracking number and provided the packaging and label... Why do we have to make sure USPS is doing their job?

Everything went fine. We received the new device, we followed all of the instructions, mailed the device within a few days. We thought everything was fine until I started receiving first an email that the damaged unit had not been returned and a follow up letter in the mail that I was going to be charged $300 for the replacement. Waited on hold twice to clarify that the unit had been sent, only to be told that the unit was received and just was not updated. Perhaps you should check your returns before you start telling people they may owe you money for not returning equipment as specified. Just a suggestion. Thank you.

Only rating 4 as the wait for the fix was over a week. Everything else was 100%. It was easy to schedule my appointment and the technician was amazing and literally had my screen replaced in less than 20 min.

The phone was made available exactly as previously purchased and was delivered expeditiously. The process was simple online as directed by the Verizon representative. The follow up email communication from Asurion was concise and easy to follow, with no required follow up on my behalf considering the situation.

My phone stopped working and replacing it was seamless and reliable. They were friendly, and helpful and the new phone arrived quickly. Although the deductible is pretty high, I do feel it is worth having the insurance, compared to having to purchase a new phone.

The process was quick, I received the phone the next day. The instructions stated that I should keep the new sim card in place and send the damaged phone back with its original sim card. That did not work so I used my old sim card in the new phone and that worked perfectly. Otherwise the new phone appeared brand new and was easy to transfer all info between the phones using Samsung Smart Switch. It took a few hours and worked really well with a USB-C cable connecting both phones. I have over 2,600 pictures and a ton of videos so that's why it took so long.

Very easy to file an insurance claim on a phone, phone was received in 2 business days because of our location to FedEx. No issues to report. Asurion makes it easy to return defective phone, return packaging comes with the replacement phone.

Asurion made the claim process simple and easy for replacing my damaged wireless device. Filling out the claim form took a minute, if that. The service was super quick, too; I got the replacement device the follow morning. I would definitely recommend Asurion to other wireless customers for protecting their devices. It's all too easy to incur damage, even with protective cases. Asurion's service gets you back up and running with minimal delay.

The process for switching the devices was simple and easy to understand, however having to self service the broken device was not as simple. Improvements in communication with the customer would be wise. Also to have device dropped off at the Verizon site would be more efficient for the customer.

I love the mobile service. The technician was on time and very friendly. The technician Fix my phone fast. I go to school and I worked 2 jobs so it was very convenient that they came to my house. Awesome service.

Received phone the next day....After trying for 4 days to activate phone, it was determined that phone was defective and a new one had to be sent. That was after 8 hrs on the phone over the 4 days on hold/ talking with tech support. Took a whole week to finally get a working phone activated. It work of been cheaper to have just bought a new phone! Money loss, lesson learned.

Horrible experience. Bunch of crooks. Will never use again. Cancelled my coverage. People were rude and ignorant. Waste of my time and money. Very dissatisfied. Would like my money back. Do not recommend for anyone.

Customer service was exemplary. My phone arrived faster than I anticipated due to a holiday weekend. Above and beyond service. I received a phone that was exactly like my broken one. The same storage capacity, color, and model. As an improvement, I believe the broken glass on the back side should cost the same as a broken screen replacement.

The person that helped me was very helpful and I appreciate that very much. Very friendly. My husband was very satisfied with the product that they had sent. It was easy to set up and sit at the envelop to send the old bag. Appreciate that very much.

It took too long for my phone to arrive (4 days). I was not able to call or see any text messages along with receiving or making calls. In addition to the number of days, it was delivered late that evening. When I first utilized Asurion, it would be delivered the next day.

I broke the screen in my S21 Ultra and went to Asurion for an insurance repair. They did a great job with the repair and I have had no functionality issues at all since the repair. The 3 star review is because I had to go to three locations to get the repair done. The first location didn't have the part or the equipment to fix it. I called the second location to verify that they had the part and they confirmed that they did but they had used them all by the time I got there. The location that did the repair had the part and put it aside for me when I called. Bottom line is that you need to call and verify that they have the part you need and ask them to hold it until you get there. Overall, I'm satisfied with the repair.

I cracked my screen and scheduled a screen replacement they came to my home and repaired it. It works fine and can't even tell it was replace. The technician was great and very nice. The process was simple and fast.

Great service., easy process. I had my new insurance replacement phone within a few days! I was able to to program the new phone with ease and send the defective phone back. They sent me an email saying they had received it. Thankful!

My screen was cracked and disabled my phone from working. Verizon connected me to Asurion. At first they were not sure of how quick the repair could occur. Asurion was able to repair my device the very same day. The price of repair was reasonable as well.

Broke phone, did claim online. Received replacement quickly. Took to store for help switching everything over. It did take several hours to do stuff to phone…but staff was super helpful. New phone works great. No issues, sent old phone in return envelope and got email they received it.

Replacement was awesome. Speedy delivery even on holiday weekend. No complaints. Thank you very much for your service. I really appreciate it and am happy with the phone. Glad my wife doesn’t cancel this insurance because I am the reason of such decision!! Seriously no complaint from us on the previous or past claims either one of us or my son has used.

I chose to speak with a representative who was responsive and knowledgeable. The phone that was listed as part of the coverage was stolen and the turnaround to get another phone was less than 24 hours, and coverage was worth it.

The person who filed the claim did a fantastic job answering all my questions. She evaluated my phone and obtained the best result. The technician arrived and followed all instructions to enter the plant location. I am impressed. Kind Regards, Joanne **

Had my replacement phone in less than 24 hours amazing customer service. 1st class experience on a holiday weekend at that! I was able to report my claim after midnight when I got home, I couldn’t believe someone was there to answer the phone and take the claim.

Every time I need assistance they are right there for me. No questions just how can we help you. If they send a bad product to me they rush another one as soon as possible. So glad to have their coverage.

Addition through Verizon rapidly handled my claim when I lost my relatively new iPhone 13 while Kayaking. The very next day, a replacement was in my hands and thanks to my iCloud service, I was able to restore everything that weekend. What could have been a nightmare was handled calmly and efficiently.

It's very stressful to lose your phone but the representative went above and beyond to get a replacement phone. I called after normal business hours and i received the phone in less than 24 hours! The phone is working great! I'm so glad I had coverage!!

Excellent customer service and great follow up. I have had Asurion coverage for two phones and they are always reliable and easy to work with, when needed. It is a great investment in your communication needs. The monthly coverage fee is reasonable and ensures you are covered in an emergency.

Excellent experience. Replacement phone was received quickly and activation was easy. Customer service was awesome. The return of the old phone was also easy. Just put it in the prepaid envelope and mailed it back. I would definitely recommend using this service. It did not disappoint.

Service was great. The filing process was super convenient and easy. Phone showed up with good instructions on how to change over from the old one and how to return the new one. Only opportunity I found were mild scratches in my refurbished phone screen which is a letdown. I tried to contact Asurion, but kept getting sent to file a new claim.

Yes would recommend Asurion, took into Verizon, customer salespersons assisted me, got new phone few days, but was disappointed that the PureGear screen protector I had bought from there did not honor me any refund for screen breaking after a drop.

I don’t know where this service has been my whole life. It was super easy to make the appointment. The gentleman came to the house on time, was professional and courteous and helped correct the issue right away. The whole process took less than 30 minutes. New screen, happy teenager, win win for me.

It was so easy and fast in getting new phone. I was expecting a big hassle and be out a lot of money but I only had to pay about $20. Getting the extra coverage for my husband's phone was a smart move on my part.

Communications were adequate and professional. Return instructions were complete. Replacement timing was good however three return envelopes were too small for the returning device. The replacement device was less adequate than the returned device. (8in vs 10in). Instructions for use of SIM card were confusing.

We have been Asurion customers for a quite a while. We pay for the whole coverage for all of our devices through our Verizon bill. $50/mo. We lost an iWatch. We were on about 3 hours with customer service trying to make it work. They kept transferring us to other people. After telling our issue to many people we finally got it working. It worked for a month. Then, when the second replacement came it was the same run around but for at least 5 hours in total. In the 5th hour we were transferred to their next level who gave us a representative in training. We could hear all of the training, which, after all of the time we’d already been dealing with this was very frustrating. That might have been okay in the first hour, but our patience for this issue was long since over. Finally a Verizon guy stayed on the phone with us and Asurion to take care of the issue. We are really unhappy about the service and considering if having the insurance is even worth it.

I had my phone stolen and the was very upsetting and stressful. The process of filing a claim was very easy. The most important fact was your quick shipment. This was so greatly appreciated. Sometimes I questioned paying the insurance, but given I only had my phone for 6 months, it definitely was worth every penny.

Asurion replaced my phone with a phone that was in a less healthy condition than the phone I was replacing. The phone that was being replaced was in a better condition than the one I received. Screen was damaged upon receipt. Overall bad experience.

Replaced a broken iPad within days of calling. Service representative was very kind and friendly and helped with any questions I had asked. My iPad was easily to set up and is in working order again. I will definitely be using them again in the future.

The first claim was not the greatest but when talking to the second rep it was much better. He did not ask me to take the 55 inch tv around the house and plug in to different outlets. But I am happy with the outcome.

The automated process did not work out for me, so I called the service and spoke to an actual human being who was friendly, knowledgeable, and very professional. The process was not complicated at all. I prefer to deal with people in these matters, so I am glad I took the time to make the call.

Great service on returns. I would Recommend keeping you guys for future and referring you to others. I was very pleased with Customer service as well as everything else. I feel that you made this transaction very smooth and efficient without any errors.

The reason for the two stars.... Every time I turn on my new phone I'm getting SLAMMED with Ads! It's becoming very annoying. Sometimes it's difficult to remove these ads. I've never had this problem before. I feel like you had these Ads installed to make a few bucks at my expense.

Was very easy to deal with. The person that came to my job and fixed it was super nice and fast. She had to got to another place to get my part so had to come a little later than we set but was ok but she got my phone took care of the same day. And before I was off work.

The service was excellent. My broken phone was replaced quickly. The agent was very professional and friendly. I do pay for the service. But, I feel in this instance, I got my money's worth. That is all I have to say on the matter.

Technology was great. But then the person I spoke with was unnecessarily dramatic and patronizing about my lost phone. Also, when I declined the "great offer," she was overly persistent and I was not happy at all with the interaction.

Tech Sam fixed my phone at my house and it took only 20 mins. I'm surprised that with the screen replacement that my phone works better than when it was brand new. I am impressed.. Thank you Asurion and Tech Sam.. Alexander..

My family is a long time client of Asurion. We have had numerous devices replaced with them. By far my IPhone XR was replaced and, was received the quickest, 2 days after order processed I got it, customer service is the best. No fuss, no arguments, simple process, Asurion Mahalo for the service. Alex B.

Had proof my damaged tablet was delivered back to Asurion however kept receiving warnings that I was going to be charged $300 for not returning my device. Upon calling Asurion several times, the phone system would tell me my device was not received, that I was going to be charged $300 and possible legal action. Being threatened by your company was a major disappointment to me and I will NEVER EVER use Asurion again. I can seek legal action too. You had the tracking number for YOUR envelope and could have tracked YOUR package without threats. Terrible customer service. Lost many man hours/work hours trying to resolve YOUR error.

Always having great customer service. Always feeling like I am a priority. Always respectful and answer all of my questions. Never left feeling any bad way. I can feel the smile through the phone if the person who is helping me.

I honestly was questioning why I continue to pay for the Verizon/Asurion coverage.... That is until I finally had to use it. I had cracked my screen on my Pixel 6 Pro and the repair process was painless. A few weeks later my phone was bricked due to a bad update. It wouldn't boot up and was stuck in a constant loop. Spent a few minutes with Verizon tech, then an Asurion tech. Eventually it was deemed to send me out a refurbished P6P and I sent my phone in. Process was painless and to be honest, my refurbished phone works way better than my prior new phone.

This is borderline an actual scam. Would not recommend to an enemy. Called to make a claim and after 2-3 hours back and forth because each rep couldn’t answer simple question - I was approved. They said, "You’d hear back in three days (”it’s our service promise)." I callled after a week of nothing and was told, "Because we didn’t deliver our promise we will replace the fridge." Three days later I got a call from a random guy saying he was coming to fix my fridge. So again, I called Asurion and was told they changed their mind, which was fine. I just wanted my fridge fixed. Then the guy comes out and I’m told by asurion, "You will receive an email because they needed to buy parts."

I am going on a year with the service and I have to say the service is very much worth it. It’s so easy to put in your claim. I used it several times to fix my kid's ipad and just recently for my husband‘s Apple Watch and they fixed it every time. They were fast and professional.

Had a phone with cracked back glass. Filing a claim was smooth and quick. Replacement was sent and received promptly. Returning my damaged phone was simple and convenient. I’d highly recommend Asurion to anyone looking for coverage for their mobile device or any other product the company could cover.

Service Tech was named Donny, he did an amazing job. My phone was up and running with new screen and some internals in 45 minutes. He also showed me how to send my pictures to my Sim Card, thanks Donny.

Only issue was turning of location settings on a dead phone. Eventually resolved the issue but don't approve of the threat of a $300 charge if unable to do so. The delivery of the replacement was quick as committed and the rep on the phone was awesome.

The service was great but just trying to speak to someone "live" initially was difficult and frustrating. There should be a prompt that allows to go to directly to an operator if you have questions before putting a claim in etc. Once I finally did get to an operator all went well in receiving my phone.

Asurion did an excellent job of helping me with my claim. I did everything online and didn't have to hassle with calling in. They processed my claim quickly and made the process very simple. I would highly recommend Asurion.

The claim process was effortless. Took damaged laptop to local repair shop, they sent it off the shop, where I was informed it was unrepairable. They sent me a new laptop, which my daughter likes way more than the old one. Excellent job!!!!!

Service was wonderful. I had a problem with turning off find my iPhone, so I had to extend my return time and Asurion had no problem with give me an extension. I called in and got a rep with little to no wait time and she took care of me.

Best Asurion company ever, just try them. These netwroks are bad but insurance company is the best when you are in trouble, they will ensure you are covered. Asurion is best, claim take less than a day to process and you get working next day.

Phone replacement was super fast and easy to change over to my new phone. I need to have my phone for school and now my clinical sites. If I were to have any other issues I would recommend making sure that my friends and family would have this insurance.

Helpful, friendly & fast staff each call we made during the claim and afterwards when find my phone was showing off and deleted by us and Verizon but not at Asurion…so we had to have Apple reset and delete again.

So fast I received my product, always resolve my problem quickly. I like it because you can do everything online. The online system is very efficient. I like everything in Asurion ok ok ok ok. My best reviewed in all this products its service is very fast and pretty. I recommend this service. Asurion works very well in all their products.

I emailed my info in and what device broke, and how it broke and within a couple days received it. Then once I was able to I resent old device in. Haven't had any problems with the new one. I would tell others to get insurance on their devices.

My back glass busted a speaker went bad. I Made a claim and had my replacement the next morning. The replacement was a bad device so it was replaced without a problem. Sending both devices back and tracking was extremely easy and convenient with the envelopes that were supplied.

New phone was received the next day and Verizon store completed setup quickly. The whole claim process was done in the Verizon store with the help of the store employee. This service is invaluable since the phone is for a child who is not exactly gentle on her phone.

Fast service. Easy online service and was a overall good experience. It was the exact phone I was supposed to get and I appreciate the help and dastardly service. Overall it was a great and fast experience. The cost was a little more than I expected but it was an expensive phone and they did an awesome job with shipping.

This process was amazingly smooth, simple, and fast! From starting the claim to getting a replacement device, it was a very quick and efficient process with very little effort on my part. The most I had to do was reset the old device and ship it back!

Very courteous and efficient. The representative arrived on time and immediately started the repair which he readily completed in the time he said. Excellent service which one seldom receives nowadays. I would recommend this service to anyone and would like to thank the repairman.

I Needed a replacement phone due to my phone dropping and cracking. Asurion made it simple and smooth to get me a replacement phone. I would definitely use Asurion again if it is needed. I couldn't ask for a better insurance provider.

Great!!! Easy to set up and quick to fix. They showed up on time and phone was returned in about 30 minutes. Everything works and they also fix things that are looking like they are going like the charge ports.

It was a great experience. I couldn't believe how fast it was delivered, my phone was delivered the next day. I called the number they gave me and received great customer service to help me set up my new phone, everything was back as it was before my phone died. THANK YOU.

This was a super quick and easy process to file a claim, receive my new phone and send the old phone back. This is the first time I had to use it and the service was definitely worth it. I'm glad I got insurance on my phone.

Getting the replacement phone was easily, submitting the form and returning the old equipment. The phone arrived so quickly. My only gripe would be my phone wasn't available for replacement and I was given one option to choose. The replacement phone isn't as fast and doesn't function as well.

Everything was great except the battery on my replacement phone was not long lasting; However the replacement and customer service was very good. The technicians in the discussions were very sound and efficient.

They did not have a screen changing person in the area, so instead of paying about $30 for just a broken screen, I had to pay $250 for a replacement phone. It was incredibly inconvenient. On a positive note, the representatives I spoke with were kind and empathetic.

Quickly replaced my broken phone and then assisted me with transferring the data from the broken phone to the replacement. Asurion made the entire process (from filing the claim to making the replacement phone operational) as easy as possible for this 76yo electronically challenged client.

Was overcharged for screen replacement. Felt like I was scammed on my first service. Can't be more disappointed in the insurance. I have the home service as well. Don't think I will use it as there will be a reason why it is not covered by deductible. One very unhappy customer. I'm thinking about canceling all my insurance.

The website was easy to use, making my claim easy to submit. The replacement phone was exactly what I was expecting; and it arrived even quicker than promised. The replacement works without a problem. The instructions for sending the phone back were clear and having the packaging already prepared is helpful.

It was very easy to get our phone replaced. The directions were very clear as to what we had to do. Setting up the new phone was simple. All the data and pictures transferred and we had no additional problems.

I had wonderful service when I called in about my son's broken phone. We received a new phone right away. It was an overall amazing experience. The only downfall I had was your automated service. Thank you for the great experience.

I had to give my credit card info to protect for my return and my card was used for 1500.90 immediately after so it had to be the agent. I had to cancel the card and never heard back about the issue when I reported it.

Phone screen cannot be calibrated and does not register inputs periodically. Back glass of phone is separated from the main housing.. For the cost of the warranty, there is certainly a standard for these phones to meet. Is there any way to have this corrected?

I am very pleased! Got replacement in less than 2 days and received the exact same phone. Set up and activation was a breeze. It's better to be insured than not. With replacement costs of phones today I only paid my deductible.

Always on time when I needed y'all. Thanks. I appreciate your timely manner with all you do. Thanks again. Please appreciate all the employees within the company. The products are awesome. I'm forever grateful. I'm hoping to work with you closely and support in every way possible. Please keep up the good work.

Excellent and fast service. Very good and patient customer service. They helped to set up my new phone and it took quite a while. I would strongly recommend you. I am very satisfied with my new phone. It was delivered very quickly.

The service was absolutely great and they did a great job on repairing my phone. Thank you very much. If I ever need it again, I will definitely call and get the repair done at my house like I did this time because it was great, absolutely great.

Since my teenage daughter is always breaking her phone somehow, the app makes it so easy to report the issue and either order a replacement phone or repair. Replacements are always delivered quickly, which is appreciated. Setup and data transfer is so easy.

I carried Asurion coverage on my phone, literally for years. I never needed to claim their service until my trusty Nokia Flip Phone fell completely apart when I accidentally dropped it after a 14 year run together. Asurion came through without a hitch. Fast and easy transaction.

Very satisfied with how well everything was handled from filling the claim to getting our new phone. Thank you so much. Would definitely recommend to everyone. So happy I have a service provider that cares about the customer. Thank you Asurion.

Very very professional. Highly recommend them. They shipped my phone in less than a day. Their website is also very easy to maneuver. I also took about an extra 2 days to return the phone and they took it back with no issues which I apologize for.

I lost or had my phone stolen at a concert. Asurion had a replacement phone to me by the end of the weekend. I greatly appreciate the service and clear directions provided. For people like me, insurance is a must, and I’m very glad for this service.