Asurion Reviews

When I applied for a replacement phone, the replacement phone was exactly what Asurion said it would be and exactly what I needed. The phone arrived the very next day and everything was in the box to do the replacement along with instructions. Inside the box there was a step of tape and a return label to send it back at no charge.

I had a sales rep help me submit my claim... Super easy. Everything was quick and easy! I received the watch the next day. Took it to my local Verizon store and they helped me set it up. Super fast and efficient.

Great, thank you. It was a relatively easy process. Thank you. I don't know why you require so many words, there isn't much to say other than it was a pleasant experience, thank you very much and have a great day.

A slightly cracked screen on my MacBook Pro is still unrepaired after more than four months, despite more than SEVENTY-FIVE HOURS spent on the phone and any number of promises and excuses from Asurion. I'm disgusted and have filed a Better Business Bureau complaint. The story is too long to recount here, but I am now being told that my computer is "unrepairable," even though Ubreakifix protocols were not followed and a tech with minimal qualification was the only person who had worked on it.

Great job in replacing iPad. Very pleased with the service. Communication was great and made the process very easy. Thanks to Asurion for making the process easy and painless. Congratulations on a great service. The best insurance coverage for my iPhones and iPads.

The 1st replacement phone didn't work so we had to wait another few days for the 2nd replacement phone. I was on the phone over a hour with customer service who kept transferring me to another person and having me do the same thing over trying to get the 1st replacement phone to work.

The process was easy. I got my replacement phone in one day. I had to go to the AT&T store for help setting it up. I will mail my old phone back tomorrow. The people at the AT&T store went out of their way to help me.

Everything is a process but I've only had good experiences and any representative I've talk to, explained and help me through the claim process. I thank them because the claims world was new to me.

Lost phone on Tuesday Morning had a new for in hand on Thursday afternoon. Claim was easy to fill out, received immediate approval. All of this was done online. The option to have confirmation sent to a secondary number very helpful as I lost my phone.

Got my new phone the day after I put in a claim. FedEx dropped off my phone as quickly as the salesman said. I went back to the store and they worked quickly to transfer all of my data to the new phone. I was very satisfied.

Even though the iPhone sucks, Asurion helped me replace it effortlessly. I am totally pleased with the service I received from them. I would be happy to deal with them in the future if something else happens to one of my phones.

You guys were fantastic. The Phone is perfect and was delivered super fast. The whole process was excellent. I wholeheartedly recommend your service. The return process was quick and simple. I had never changed out a sim card before but your instructions made is simple and easy to follow. Thank you for your service.

The service was good...I received the new device very quick. It was easy to get the new device up and running and got this done without an issue. The cost was expensive when I add up the monthly insurance, the replacement cost, and the cost charged by the carrier - the total was a lot for a two year old phone..

Tamika took my phone call and she was fantastic. She explained everything and was on top of what I needed. She helped me get my new phone ordered and I received it in the mail the following day. Her instructions were very clear. I’m very happy I purchased the insurance on our cell phones.

Everything about the situation was great. From the person helping me at the store, the ease of filling out information, and the phone came really quickly. I wish it was the same color but alas I got the plain old white instead of the green.

Phone delivery and set up. The rep was amazing, charming, respectful and totally experienced at his job. This is an amazing service. I was shocked by the same day delivery service. I felt very safe since we both practiced COVID guidelines. He made sure that all of my data was successfully transferred to the replacement phone. Asurion is amazing.

Phone was run over by a car at work; tried to go to AT&T to get a replacement but they were absolutely NO HELP! Called Asurion and they sent a replacement NEXT DAY! I would recommend Asurion for mobile insurance!

It was so much easier than I thought it would be. The service rep was extremely helpful and guided me thru the return process. The new phone came quick and that was such a stress relief. The tracking for the return put my mind at ease and I really liked the email confirmation that the return was received.

The best customer service ever, thanks, I would highly recommend it to friends and family, the iPad got here faster than expected. Overall very satisfied with the service. I will return the iPad within the 10 business days, thanks so very much.

Clayton at Middletown KY store outstanding in helping me with claim. Phone arrived, went to ATT to set up before 7pm, guy helped me, nice, brown, curly hair but unable to assist me at all. He was more interested in closing store. Wished I had Clayton's help for set up but got outgoing no help guy! Took home to my son, Verizon sales did it in five minutes!

Excellent service in spite of the heavy service crowds. Joe ** is very, very focused to ensure that he is serving his customer in the best possible way. He is a credit to Verizon. In addition, the Saline store, on State Street, is very well managed.

Needed to get my phone activated and the tech helped me very quickly! She answered all of my questions and made sure I was good to go. We reviewed the basics and even set up the protection process for all of my electric devices.

It means showing the customer how important he or she is to you and the business by interacting with he or she in a friendly, helpful and positive way. And you guys did it. I love you it. I will use your help again.

Asurion handled my claim exceptionally well, even for it to be on a Sunday. The ATT Rep assured me that I would receive my phone within two days and that asurion would take care of my matter quickly. Thank you all.

Great this time. The last time I needed to use the insurance on my phone it was a huge hassle jumping through hoops to get my business phone. Not this time, very easy smooth process. My phone was delivered next day.

Site made it easy to process claim and phone was shipped in a timely. Experience was pleasant and as expected. Would definitely recommend this insurance for your phone coverage whether lost, stolen etc. Phone received was exactly what was described on the website.

Customer Service was excellent. Wait time wasn’t too long, representative was knowledgeable and friendly. Talked me through resetting my current phone and the replacement phone arrived even quicker than promised! Couldn't be more satisfied with the whole experience! Well done!

It was an easy process, the staff member was very helpful and knowledgeable. I was able to follow the steps and was to send the broken phone back. The steps were very clear. I am thankful that an envelope with instructions accompanied my new phone. I was able to receive my new phone the next day.

You guys have Excellent customer service and very timely on delivering device. I thank you for all your help and being understanding with me throughout the process. I am very likely to recommend you to anyone who needs your help with anything!

Had great service replacing my cellphone. So easy and simple, I would highly recommend this company for anyone who has a damaged phone that needs to be replaced. They send you everything you need to send back the damaged phone. I was very pleased with how easy and simple and quick it was to fill out the form to getting the new phone so quick to doing the return of the damaged one.

Returned damaged product per their instructions with the tracking label provided by them. Called them to ensure they had the tracking when received email about returning damaged product. Tracking shows delivered to them on January 19th. On January 21 they charged my credit card $250 for the damaged product that they already have.

I was actually dreading the process, but it was easy peasy. The only thing I would change is being able to select from a few different phone models, and having a booklet explaining all the new features of the new phone and how to get from point a to point b, it has been a bit of a learning curve.

The process was quick and we received the phone in a timely manner all together. It was great turnaround. Also I like the fact that we didn’t get hassled when making the claim. We put what happened and it went straight through and the phone shipped the very next day.

Service was great. Replacement phone was delivered quickly. Only issue was connecting with an Apple Support person for assistance. That part of the process was dreadful, and I will be contacting someone to express my dissatisfaction with that. The experience with Asurion was great from start to finish. Thank you!

With the exception of dealing with you break I fix in Naples Florida which was the worst experience I’ve ever had. They were terrible. They were rude. It was an unpleasant experience all the way around. I ** however restored my faith in why I’m paying for insurance on my phone. The representative was helpful kind and stayed with me through the entire phone call until she resolved the issues with my broken phone. You definitely hire the right people within her. She was amazing. Your sister company however someone needs to check within that store in particular as they were awful.

Good tech help to get replacement. Very helpful in trying to get a disabled phone erased. Pretty straightforward to getting my phone replaced. Very helpful people I talked to to get replacement started and very helpful tech help to try to erase a disabled phone to send back.

I called, told what was wrong. No hassles from Asurion, especially, I'm very pleased. In this day and age it seems we always need to fight, but not with your company, I was pleasantly surprised. Got my new phone very quickly. Thank you for great Customer Service.

Quick. Good representatives. Very helpful. I think that the people on the chat did a good job. A little scary but after talking to Verizon they told me to contact Asurion and they would take care of my issues and they did! Thanks!

The process of reporting the stolen phone was very easy and uncomplicated. This happened while we were on vacation. We reported it on Sunday. The phone was delivered on Tuesday. The person watching our animals has it secured in our home. Thank you for taking the stress out of a very stressful situation. As a senior citizen, I appreciated on how easier the process was. Thank you!

Had to have my tablet replaced. Service rep was very helpful and was able to answer all of my questions. The whole process only took about 5mins. New one arrived within 1 day. Dealing with your company was a very good experience.

The customer service person at AT&T gave me the website and had I known it was going to be so like smooth and easy I would have done it a lot sooner. I got my replacement phone like within a few days. Thank you

My experience with Asurion was great! I was handled properly as a customer. My device was delivered one day later than I expected, but I am still grateful for how I was treated. Thank you so much. Do I have to pay the deductible on my February bill? Or, can I make an arrangement for how I pay the deductible? Please respond.

It was a great experience. The callers went out of their way to finish out my claim and it was done within a day and everything was taken care of properly and I was very satisfied. And I would rate you more than a five if I could but they wouldn’t let me but everything was really good as far as them handling everything for me. They went beyond making sure that we were good. Thank you. Have a great day

I was very impressed with the quality service I received and the quick turnaround time receiving my replacement phone. Thank you! I was surprised to get a A13 to replace my A11. I did have trouble with the Sim card, and had to use an old Sim card from the stolen phone. I wasn't sure if it would work, because I had a new card in the phone. The 1st card worked just fine.

We received excellent patient service. Our young lady customer service rep at Verizon patiently helped us transfer all 169 apps on our replacement phone at no cost to us. We were amazed that our replacement phone was delivered via next day service. The replacement phone works great. We will be happy to recommend Asurion to our friends and family.

Thank you so much. Everything was great. I had no problem getting in touch with someone from Asurion and they went over what my problem was and everything worked out fantastic. Thank you so much. I appreciate it. I received my phone within a couple days and they sent me clear instructions on how to return it. I loved it

We went into the AT&T on I-40 W to set up the first replacement phone which was unsuccessful because the Rep Brandon and the Manager said we had been sent a 3G and was in need of a 5G. First told second phone would be hand delivered and the expert would help to set up and no one ever came to our address ** so therefore we had to call again. Finally it was mailed out. So a second replacement phone was finally sent out and we went to AT&T on Amarillo Blvd W to have set up successfully.

Extremely dissatisfied. I placed my claim on 12/26/2021 and they sent me the wrong replacement and ever since then I have tried relentlessly to get them to help me with this matter. I have all my notes, time and dates of when I’ve called, numerous calls, techs, chats and many unanswered calls later, I still have not been helped. I sit at home with my original broken Ipad and a wrong replacement and still frustrated that no one can just, send me the correct one and take care of this in ONE PHONE CALL. Today is January 26, 2022, a whole month later and nothing.

Everything was handled extremely fast. I got my replacement device in 2 days. Highly recommend this service for anyone. There is absolutely nothing that I would change about the service that I was provided. The best service in the business.

My old phone was a rose colored and my replacement phone is black so I was not to happy about that. I feel that if it is a "Replacement Phone", it should be the same. If not, maybe knock some money off the replacement cost. However, the delivery, service, setup and all was fine, quick and easy to complete.

Asurion was able to replace the broken phone quickly. Directions on how to transfer data from the old phone to the new one were easy to follow. I especially liked how they were step by step, ensuring that all criteria were followed.

Thank you-prompt service, little hard to switch over contacts- sim card not working went to ATT and they replaced it. Asurion representative was very helpful. Polite and delivery was quick. Delivered on a Sunday. Return service of old phone was made easy with enclosed label.

I ordered a replacement phone for my son and it was delivered the next day. We then sent the broke phone back within 2 days and everything was great. We had a good experience with the person that we were talking to.

The claim I filed was handled quickly. It was easy to file. Had the replacement phone the next day. Very pleased with my experience. Would definitely recommend Asurion insurance. Setting the new phone up was easy as well. The directions were very clear.

Did a great job getting phone set up. Took a while but great service. Got several things done to phone. Tech was very helpful and friendly. Stay online with me. Didn't put me a hold. Highly recommend to anyone.

I called and explained how my screen cracked and within a few days I had a replacement. There was no hassle. Just switch my sim card to new phone, keep all of my information (including phone number) and submit the defective phone back. One of the best experience I have had with a phone company. Very happy customer.

I have been a loyal customer for over 20 years and I feel that the price to replace the phone was too high. Because we pay insurance for such a long time to end up paying such a high price for a pre-owned phone.

The Phone was shipped out the same day I reported it damaged. The iPhone that I got looks great. It did not have a single scratch on the screen or on the back camera and it also came with a new charger .

Screen replacement was perfect. Timely and completed which exceeded my expectations. The screen was cracked and the phone returned to me as good as new. I sent it on Monday and got it back Friday and service was completely exceptional. I had challenges but was coached through it when I called.

Once I was able to speak to a live representative everything went smooth! I received my new phone sooner than expected which made my teenager very happy!!! All I had to do was pay over the phone with my credit card my deduction. It was very simple.

The claim was very easy to file. The new phone was shipped and received quickly. We just need to box up and return the old device per the instructions provided. The only thing we didn't like was paying all year for insurance then having a $200.00 deductible but I guess it is what it is. Especially when you have 2 teens. The minute I drop the insurance I'm sure they will drop their phones LOL.

The first service rep. was nice but failed to understand what was taking place. However the second call that I made had the fast service ever! Nice to have someone understand that there were no service because the watch was broken. The second customer service representative I talked to totally understood the situation. Would recommend them to my friends.

Claim was handled extremely quick with a replacement phone received the next day. The claim agent was a bit over pitching additional insurance however, overall very professional. The replacement phone arrived with a separate SIM card that was not identified as being unusable and caused me considerable confusion. Local ATT store resolved the SIM card issue.

Quick and easy. Thanks. My son was so happy. Glad I had Asurion. Don't know what I would of done. Work perfectly and was able to transfer everything over simple and easy steps and resonable price. Will continue to pay the extra amount to have asurion.

The representative was fabulous. The representative was knowledgeable, kind and very fast moving. He finished my order in a timely manner and made me feel special. I wish all customer service workers were friendly and efficient. I love my iPhone 12 and the services that go along with it.

The lady that helped me was super nice, and had a positive tone throughout our conversation. Very pleased with my process, plus got upgraded to a note 9. Phone was delivered to my door, switched phones and sent the old one back with the pre paid label.

At&t - it took me 2 visits to At&t to get phone issue resolved. Customer service rating for At&t was bad. I waited over an hour for an answer from tech who was helping me. I ended up waking out and coming back another day.

I tried doing it with a customer service agent. I was told it was done and shipped. However, over a week later I contacted them and they still said it had shipped. So, I went on my phone to the still open claim and finished it that way. I received it the next day. The information in the email provided upon confirmation matched the package that arrived. So, in the end it was good.

All good. Thank you for the help. Price was higher than I anticipated considering we pay monthly for insurance hence the 3 rating but generally all good. Would’ve gave a 5 rating if the phone price was $50-100 as in the past. $200 is not reasonable especially since you will refurb the phone and keep making money off the parts.

It was quick and easy to get my broken phone replaced and the copay was reasonable assuming the replacement lasts at least a year or two more. I received the replacement phone quickly even though I live in rural area. My only comment is that Asurion did not notify me when they received my broken phone and I would have like to know that it was received so that I knew there was no problems with shipping it back and I would be getting charged.

This service is great and easy to use. The replacement phone arrived quickly. The online replacement request prompts are easy to follow and it's nice that you know exactly what replacement you will receive. Providing the box to send the old phone back is the most convenient part of this service.

It was a great experience. She help me with all my questions, very friendly and knowledgeable! She also provided me with other insurance options for my home. Thanks for everything and I have my new phone! I will be sending the broken one tomorrow.

The process was online and it was effortless. Easy to follow steps. The package came as described in the process. The price for me was too steep cause I live paycheck to paycheck. But it is manageable. Just got trim it somewhere. Ty.

The process was quick, fast, and easy. It took me about 10 minutes or so to fill file the claim and review the claim before finally submitting so that was awesome. Everything arrived on time, and in amazing condition. Thank you!

Very easy to file a claim. I received my replacement phone quickly. Excellent instruction and tech support to transfer everything. The representative stayed on the line with me until everything was complete. I would have struggled had it not been for him. I am very happy with Asurion. Money well spent.

I filed my first claim and brand through it in probably 10 minutes and had my new iPad in my hands in less than 24 hours. I run a business with it so it is very important to me. Having customer service like that is very rare in today’s society. Thank you very much!

I was very pleased with their customer service. I received my phone two days later sent back the broken phone. No complaints at all very happy. This was certainly much easier than I thought it would be. Appreciate the help.

I needed a replacement phone & received my new phone within 2 days. The entire process was extremely easy. The transfer of data was simple and instructions were precise and easy to follow. The return of my broken phone was also extremely easy. The instructions, return box and label were provided. Other than the deductible being a bit high, the entire process was easy.

My son's phone was lost/stolen and my claim was processed same day and the replacement device was received next day. Couldn't be happier with the experience. Seamless process, good communication, quick resolution.

Quick easy process, definitely worth the cost of having insurance. Getting the replacement phone to work was very simple. Replacement charger and SIM card came as well it was like getting a brand new phone. Thank you Asurion. Hopefully won’t need you again but if I do I’m sure I can count on you!

Great and easy process. I had my daughter's iPad the very next day! I love the color that they sent. She’s 2 years old so now we are just waiting for a case to come in so hopefully she doesn’t break it before then.

So for the IPhone Pro and the IPhone watch replacement and repair was handled very good in what is happening in the world today. Both phones were received on time as promised. The agents were knowledgeable and attempted to get the phone repaired in a timely manner.

Very good service. Nobody seemed to care until I spoke to your people. They fixed my phone problem right away. The Verizon people that I talked to kept passing the buck to someone else. I finally got to talk to your representative and the problem was solved.

The claim process was extremely easy and quick to do. The delivery of the service was excellent as well. Its automated claim process was customer friendly and followed a easy step by step set up which made it so easy. Carmen.

Very prompt response and timely shipping, I received the replacement within two to three days. Replacement was the correct model, but not the same color as the previous one. White would have been my last choice for the replacement iPad. I use the iPad for minor photo editing and white is too much contrast for my taste when editing.

If this is about Asurion homeless, it was a horrible experience. Spent way too much time on the phone. Way too many times sending you guys my tablets. And the company makes way too many promises about people calling you back to resolve the issue.

Service was excellent. Service provider was knowledgeable, extremely helpful, patient, and resourceful. His recommendations were excellent. He explained the choices I had in clear understandable language.. He ordered the product I needed and saved me money. When arrived he notified me and help set up my iPhone. He helped me pick out her accessories and did not over sell me. You couldn’t expect more.

Quick, very smooth replacement experience. Submitting my claim at the store was very easy, and my new phone arrived the next day. Well worth the minimal cost of having the insurance coverage and submitting the claim. So, overall, very satisfied with the whole experience!

My wife was having a problem with the sound volume so I took the phone to AT&T and they tried very hard to fix it with no success. I'm very glad I had the insurance. She received her new phone in 3 days she is very happy. Thank you.

Got an upgraded tablet because mine was out of stock and on back order. My new tablet is great and I'm glad they took care of me because l use my tablet for work and couldn't wait till my replacement came off of back order.

V60 screen and camera lens cracked. The replacement was shipped next day. NOT HAPPY with the G7 replacement. Then the $189.00 charge. The V60 was not fully paid for and we are still paying on the V60. Paid a lot for insurance and it was not worth it.

Pretty seamless experience. Only hiccup was that they didn’t deliver the phone when they said because they were out of stock locally but they didn’t tell us. Had to call back two days later then they shipped it to us overnight and all went well.

Overall service was good. I tried to submit the claim online and it would not let me. Once I called, I was able to get the claim submitted. Once I spoke with the representative, she was able to process the claim very quickly.

Phone problems, I had to get another phone for my daughter, the co pay was high but we worked it out though. Phone was delivered. Services back on strong and nothing but love to Asurion, I need to read more of manual so I know what's going on.

Everyone was so helpful and I received my device quickly! I will recommend this program to anyone who needs a new device that can use you guys! Thank you so much for everything! I truly appreciate it so very much!

Very knowledgeable staff and efficient process. NO frustration AT ALL!! And these days that is saying something!! The person that helped me was pleasant and explained everything perfectly and it arrived exactly when she said it would! I would recommend Asurion to anyone that asked. I will also continue to use this service. Thank you for making it easy!

I was not happy with the turn around time getting a replacement even after making a special trip to my local AT&T store. It took 2.5 days to get my replacement. I was however, happy with the process once I got the replacement.

Everything went along just fine as for the process online. Website was easy to use. I did however think that the price for the smart phone was a little too high. The speed for which I received the new smart phone was very fast, arriving on the day I was promised. The instructions for transferring data from the old phone to the new phone went along very smoothly with the software already installed on both phones.

I am very pleased. The entire process from start to finish was very simple and efficient. I was kept informed. I had my new device within 24 hours. Returning the broken device was much easier than I expected. The directions were very easy to follow.

The first person I called and spoke to was absolutely amazing. He was very compassionate about the issues with our phone. Sent our phone same day so we wouldn’t be without. Explained in detail a promotion going on and was understanding when I explained I would rather speak to my husband before making changes to our account. I waited at home in our time frame and got an email stating that someone was on the way, however they pulled into my driveway and turned around without knowing. This was frustrating for me and when I called the next day they said the phone wasn’t canceled and we had to wait over the weekend for our new phone to be delivered.

Replacement with Asurion was a breeze. We were very pleased with the replacement insurance experience. The submission form was straightforward and simple to complete. The only draw-back was not being offered the same manufacturer as an option for replacement. However, the replacement phone was shipped within 24 hours and we were happily on our way to learning a new phone.

Submitting a claim was a big hassle. Lots of hiccups & holdups. Plus the replacement phone my husband got about a month ago, it’s already failing him. Will be canceling our insurance, not worth the hassle!!!! It was even a hassle to do this review, wow!

Fast no hassle insurance claim. Process was fast and easy with very simple instructions on return of broken phone. Replacement was of an upgraded version. Return paperwork and packaging was provided and also easy to follow. Thank you for your assistance.

Excellent support for replacement of my broken device. Process was clear for device setup and return of old device. Device was sent fairly quickly and device was equivalent down to the color being the same. Appreciate the good service and attention to customer needs.

AT&T gave me the Asurion link which was easy to navigate and complete. Replacement phone arrived quickly and was well packaged. Not sure if my replacement iPhone is new or reconditioned. The accompanying plug is weird and I am not sure it is an Apple product. I did not like having to figure out and install my new SIM card which took awhile to do.

The new phone was shipped fast and easy to change out and easy to mail old phone back. Nice to get update on where everything was at. I have been a customer with Verizon for several years and I am glad I had Asurion.

I have had to replace a few phones over the years. Asurion's phone replacement website is easy to use and hassle-free, and phone shipping is very, very quick. I have also spoken with their customer service agents on the phone when I had trouble with a replacement phone, and the problem was quickly resolved in a courteous and efficient manner. Asurion does a great job!

Ease of filing claim was great once I figured it out on my ATT app. Phone delivered promptly (day later then anticipated but that's postal issue) and switch over went well! No complaints so far with product or service that was received on my claim!

We have never had an issue with Asurion -- worth the money that we pay for their coverage. They provide prompt and professional customer service and the replacement device arrives when promised in spite of all of the supply chain issues that the industry is encountering. Well done Asurion!

Everything was well the new device came in quickly. They sent out labels also for the return which is a great help. The only thing I did not agree with was that they said that after this replacement that they would drop me from the insurance.

Recorded menu is a nuisance. Once I got to a person, experience became a pleasure. Menu didn't have a choice that helped me answer a question about whether I even had a claim. Suggest you use people rather than machines. I don't like robots any more than you do.

Received a different phone the next day after the claim was filed but not real happy with phone choice, I would not have picked a S9 if I had a choice. The phone is too slick and hard to hold. I also do not like the phone screen curved over the edge. Very poor design and not user friendly.

iPhone 12 had a cracked camera lens. Requested a replacement phone. It came the next day by Fedex. The customer support by both Verizon and Asurion was superb. Would definitely recommend both Asurion and Verizon to others. Good job, keep up the good work.

My representative was amazing and very helpful she gets 10 stars! Such an easy process and she was so fast and very nice to work with. She answered all my questions and helped solve every issue I had I got the replacement in ONE DAY! And when we found out original device I was able to return it with no charge to me which was amazing because I was worried about that the most would definitely recommend to other people hoped we won’t have to go through this again but if we do it will be and easy process I bet!

Our representative was great and very knowledgeable. She helped suggest a case to get for my son and walked me through the process of my claim. She very nice and welcoming she seemed to love what she does. Thank you so much Marie!

Very smooth and easy process to file a claim and receive replacement phone. 2 day turn around time from when phone was lost to receiving new phone. A+++ Phone received was in excellent condition and tracking of shipment was on point and delivered on time.

Very pleased with very aspects of the process. No complaints whatsoever. The replacement phone was received in perfect condition. The is my response. I don't see any further need to write more about the situation. So here you go, here you go here you go.

Everything is good. Delivery made it in time. Also I kinda got confused on what claim report that needs to be approved. But now I understand how it goes. Anyway I’m glad my younger brother is almost satisfied. Thank you for everything.

The process went really well. They told me that the process would take a day or 2 to process the claim. But they asked for the information and I was able to get it to them the same day and so they got it done the same day and got my new phone out to me.

This is the second time I've had issues with my phone speaker. When I received a call I could not hear them and would have to put it on speaker, which was not convenient. I called and was immediately sent a new phone. I really appreciate them taking care of me so quickly!!!

The service was great and I received my replacement device much sooner than expected at a time when I really needed it- so thank you! I would highly recommend your company to anyone. Please keep up the good work!

We pay the monthly fee for phone protection and had to pay $230 for a phone I can buy from Verizon for $274! I don't mind a deductible but that's ridiculous! I thought the idea of the protection plan was to keep the cost of phone repair/replacement down!

I paid for over a year for a device protection plan, then you charged me a $160 deductible to charge me more than I originally paid for the phone. If I could give you a LOWER RATING, I WOULD! I WILL NEVER DO BUSINESS WITH ASURION AGAIN! DO.THE.MATH.

First phone sent to me had a broken volume button. So I had to have another one sent to me. And sent the first one back. Second phone works really well. People who helped me were pleasant and friendly. Process was easy and quickly mailed out and received promptly.

My phone was damaged. I filed a claim. I paid my $250 deductible. My replacement phone arrived in a few days time during the busy Christmas holiday season. I transferred my phone data via a USB-C to USB-C cable. The new phone worked great. I factory reset my old damaged phone. I sealed the old damaged phone in their prepaid envelope with an USPS tracking number already assigned and dropped the envelope into the outgoing mail at the US Post Office. I entered the USPS tracking number onto the USPS Website to track it and signed up to be notified of the final delivery. Asurion emailed me they received the old damaged phone. The new phone also came with instructions for several different options to transfer your phone data and contact information for an Asurion technician to talk you through the procedures step by step. It was an easy, simple, and an awesome hassle free experience. Thank you for your awesome service and support.

The biggest issue I had was getting my phone on Monday as opposed to Friday. My biggest advice for you guys would be to ship with a carrier that could deliver on a Saturday. I own a business and I am unable to go without a phone that long.

Fast service getting my replacement phone. It was an upgrade from my old z3, I absolutely love my new z4. Thank you for your prompt service...I will continue to use your service. I have used this insurance before with the same fast service as I recently had.

There was Great assistance and excellent service. The representative was knowledgeable and very helpful. Not only was the process easy but the delivery timeframe was fast. The technical assistance was appreciated and helped with the set up along with the activation.

It was very efficient and quick. I am very satisfied with the Asurion for the work and work ethic it has provided. It was very easy to make claim and the shipping was very fast. To me it is an excellent company and would recommend and use it again.

Once I contacted Asurion and explained how my cell phone was damaged and I need another cell phone. Asurion mailed out an upgraded iPhone 10 in place of my iPhone 4 my damaged cellphone with a new cell phone in two days. Thanks again!

Great service, very professional and knowledgeable customer service. Very easy to get an insurance claim filed for a replacement phone. The procedure to return the damaged phone was very easy. Would definitely recommend Asurion to anyone who wants reliable service.

My experience with Asurion was great. The Asurion associate was awesome! He was professional, patient and friendly! I have been with AT&T for many years. I wish all customer service associates were like him. The associate was based in Houston Texas. Thank you Asurion and AT&T!

This is the second time I have had to use Asurion for a phone replacement and this is the second time I have been happy with the process. My old phone got damaged and when I filed my claim Asurion had my new phone at my house within 3 business days. The new phone was probably refurbished but it was a no hassle return. I am glad I have Asurion phone replacement insurance and I highly recommend their service. If I had one small complaint it would be the $200 deductible. I would be a lot happier with a $100 deductible but it's still worth the monthly premium.

Good service. The claim was easy to process. I received the replacement phone. However it was supposed to be delivered to me office in the afternoon. The delivery was delayed until later that evening. I was at my office waiting for the delivery from UPS. I had to go to the main UPS office to get my phone. The delivery driver said he tried to deliver the package to me but my office was closed. He lied because as I mentioned I WAS THERE and I would have heard him knocking on the door. It worked out but it was a lot of aggravation for me.

Excellent service. Spoke with a customer service rep and explained our situation. We were given clear instructions on how to return and what we would receive as an RMA for returning the affected device and we received replacement quickly and with no problems.

The customer service rep "Red" went above and beyond in helping me file a claim for my damaged iPhone. She was patient and understanding in assisting me with ensuring the claim was filed properly. She is an asset to your organization.

I was very happy with how fast and easy this whole process was. Thank you so much for being there when I lost my phone. I would strongly recommend getting this insurance for anyone who is buying a new smartphone. Thank you again.

Shipping took 4 days and it was supposed to only take 2. The phone isn't quite working like brand new. It is having issues saying insert Sim card and going off network. Physical appearance is as should be in like new condition.

Needed phone replacement, process was quick and positive. It is worth the cost of insurance. Everything was able to be completed online in just a short amount of time. Would recommend to anyone hesitating, the insurance is worth it. Very satisfied with the service.

The process to replace our stolen phone was so easy and a replacement came so quick. I highly recommend having this service on your plan for every line. Definitely worth the additional cost, for sure. Glad that we had it or we would have been out a lot of money.

Phone was broken and unable to use and contacted AT&T. Answered a few easy questions and the next day I had a new phone. All I had to do is erase Info on new phone and ship it back with the return envelopes that the sent with my new phone. Thank you for your excellent service.

Your team members were excellent and caring and very helpful. Walk me through step by step on how to get a new phone and how to send my old phone back. Also very quick and receiving my new phone. We're totally recommend you guys to everyone I know.

Called customer service. I got my replacement phone right away. I got my phone the very next day. I was glad as I needed the phone. Good customer service, when I filed the claim. I am glad I have phone insurance with Asurion.

Replacement was provided promptly and customer service was exceptional. I would highly recommend the carrier and Asurion to anyone. I now know I can rest assured that if I lose my phone again that I can count on Asurion for their exceptional services.

The 1st repair person cancelled my appt the day of the repair. The second repair person showed Up and Gave us Fast and friendly service. The repair didn't take very long and everything on the phone worked after he left. Having a repair person come to the home was very convenient.

The transaction was fast and easy. Received the phone in just a matter of days. Well worth having the insurance. Will definitely recommend to anyone using AT&T to purchase the add on insurance. It will save you a lot of money in the long run.

Filling the claim online was pretty simple. This is the first time the request to send back the damaged device. I guess is the way this insurance company and carrier (AT&T) work. Never had to do this with previous carrier. However, they make it easier by sending you everything you need to return the damaged device. The claim was approved same day it was filed. New device arrived within 2 days of filing the claim.

I have paid for protection for years. I did exactly what I was supposed to do and Asurion did EXACTLY what they said they would do. I was so shocked that the process was simple and efficient. I was and am 100% satisfied!

Did a great job of helping me set up my new Android phone. I was struggling with a few tricky items, but your technician talked me through the difficult parts and now my phone is working perfectly. I am very pleased.

I was very impressed with the quick response and even more impressed by the sudden shipment of my phone. I been recommending this insurance to several family members and friends. It is worth the money I pay every month. The experience made us thankful we are covered by a responsible insurance provider.

Replacement phone sent out quickly. Easy to follow instructions. Phone was good as new. Nice need box and return label. It's stupid to demand a large review for a simple transaction. Not all of us are English Majors.

A bit tedious to report on the phone, but I got my replacement IPad quickly. It took a while to transfer most apps, but lost my original Facebook posting during the transfer. I was able to start a new on though. Replacement works ok - Thanks.

Very easy process. This portion is very annoying. I wish the price for the new phone wasn’t so expensive. Y’all need to go back to $150.00 instead of $250. That’s my only negative thing about your service is the price.

Fast service ... Called one day and the next day my new phone arrived via UPS overnight. The phone rep was polite, knowledgeable and very helpful. This is second time I had to use Asurion ... Very satisfied. Glad I paid the extra fee every month since buying my old phone and will continue to pay for insurance.

Very easy transaction and fast delivery of device. The only problem that I had was your system kept rejecting my AT&T passcode and I had to contact AT&T and then Asurion. Other than that, that was my only complaint that I had with trying to make a claim on my stolen device.

Got the phone in a couple of days. The return was easy and everything was in the box even the tape. Peel the old label. Add the new label. Tape the box with prepackaged tape. Drop it off at the post office. Process complete.

I received my phone the next day which was a plus. I ordered it at 1 in the evening and the whole entire was processed and getting ready the ship in the same day. I didn't have to pay no extra fee for deliver just 229 for the device.

Web site at ATT has changed and finding information was difficult in the beginning. Once I got into your site, it was able to complete the process easily. New phone arrived as promised. I have had issues with Asurion in the past but this experience was good.

Asurion’s process was simple and to the point. It was easy and full of easy to follow requirements. The new phone was easy to startup and the return postage helped tremendously. Thank you for all the help, it makes the process so easy. I recommend Asurion to everyone.

Your online program has been honed to be simple and productive. I know that to make something like that takes somebody’s conscientious time & effort and I appreciate it. Overnight response was impressive. It felt great to have that kind of support.

Well I waited 2 weeks for a replacement phone and it came and didn't work. So you sent a different bigger phone which I don't like and keeps falling out of my pocket. So guess what. The new screen has now cracked. I would like the smaller phone.

Very helpful, fast. Thank you!! I called customer service to get help to activate the phone and they were also very helpful. Everything was great. I had to wait a few weeks for the phone to be in-stock but not too long. Worth the wait.

I had great service with an Asurion representative on the phone, and the phone was sent in a timely matter. I did have to wait for a few days because the model phone was outdated. I have had Asurion for many years.

I've read the reviews here and decided to go for it anyways.. 'Only a cracked screen replacement' I thought. What can go wrong, right? I take it to the Ubreakifix store (owned by Asurion). Device was fixed. I get a message to come pick it up. I go and the store is closed. I go again the next day - store closed. No note, no nothing. No one answers the calls - including the reg. manager whose number was on a 'if you have any problems call me directly' type of signs. What a great personal example. It turns out the store was closed because of COVID.

My phone was stolen and Asurion helped me every step of the way to get a replacement phone for me in my time of need in a fast timely way. Thank you Asurion very much!!! I am very satisfied with all of your help.

Got claim done. Everything went great till I opened the package and they sent a pink phone. What man wants a pink phone. I bought a black phone and I expected to be given a black replacement phone. I pay good money on the monthly premium and $200 deductible and I get a pink phone.

I cracked the screen on my phone and the ATT rep asked me if I had insurance through Asurion which turns out I did. Contacted them through website and explained situation. I thought it would be weeks to receive my replacement, instead My replacement phone came within days of my request. Quick turnaround! Highly recommend the insurance from asurion.

You did great! Thank you for the quick service and help through the whole process. I would recommend you to anyone that has not picked up insurance. Your response time was amazing and very accurate on the delivery date. The hardest thing to do was this form.

My iPad broke and I called and My problem was addressed. They were and Wonderful. The new IPad arrived when they said it would and instructions for simple and easy to understand. I have had other devices that have broken and they are wonderful on the phone and help me with my problem. Thank you.

Great exp. All good. Received phone Tuesday. Mailing our phone back to you today. All went well. I love you added tape to seal box for return of broken phone to you. Love the attention to detail. Would recommend you to others. Good experience and communication. Very happy. Thank you.

When I finally reached a human rep all went well. Originally directed to use online claim system only to be told after completing the process that I had to call for service. I was bounced around to several different people but finally had success.

Everything related to my wireless insurance coverage/service was great, except the agent was trying (several times) to sell additional Asurion insurance products at the end of the service. I had to really insist and ask the agent I didn't need any more services. I am a long-time customer of Asurion, and this only happened recently and I wish you should follow the older business model of providing great services related to the customer's needs only.

Asurion’s customer service was the ABSOLUTE BEST!! I told them my issue & they resolved it quickly. I received my replacement phone extremely fast also!! I’m so glad that I invested in this service!! I can’t imagine what I would have done if I didn’t have Asurion!

Outstanding customer service by the person who assisted in my phone inquiry. The gentleman was courteous, friendly, professional, and extremely knowledgeable, addressing all my needs. He also provided confirming info for my files. Even though my returned phone had not yet arrived, the package tracking info confirmed it was in route, which was sufficient.

Very easy to work with and I got my cell phone fast. I am very pleased with the correspondence and customer service. Thank goodness I have Asurion! I have a business to run and important things to do. Losing my phone would be such a hassle without it.

My iPad inexplicably died and all it took was 1 quick call to AT&T to initiate the replacement process through Asurion. The claim was submitted and approved on 12/19/2022 and I received my replacement iPad on 12/21/2022. I was really impressed that during the height of the holiday season I received the replacement so quickly.

My daughter broke her tablet and dropped in the largest puddle. They upgraded the tablet. It was amazing. I have the old tablet boxed up and will send out tomorrow. The deductible was not that much. The protect 4 is amazing.

Such an easy and quick process. Very happy with the process to get a new gizmo watch for my son who misplaced it. The watch arrived very quickly and submitting the forms online was a simple process. Would definitely recommend Asurion.

The process for replacement was smooth and successful. The shipping of the phone was also great and the customer service was exceptional! I would recommend the online process to anyone and also used the activation from the email and that was a very simple process.

Put in a claim for my grandson's tablet. The whole process was super easy and the resolution was quick and hassle free. Service was excellent which we really appreciated. It’s comforting to know we are covered by such good insurance.

Everything was done fast and simple. Everyone was polite and helpful. The package was at my house right when they said it was going to be at my house. When I called them they were nothing but helpful and understanding.

Thanks. You guys killed it... fast, efficient and loyal to my needs. You guys rock. Thanks sooo much… I had a terrible rip and my business is on my cell phone. Thanks to AT&T and Asurion with your swift prompt service I got all my data back including the phone itself…. You guys are great.

When I made the call, the operator was very nice and friendly. She tried to comfort me and help me go through the process. She connected me to the claim center and also gave me Apple’s phone number so I can call them after I finish my claim process. And the shipping is fast.

I had no issues on receiving my product. I had some technical issues after setting it up (trouble connecting with Bluetooth and issue with the phone speaker/others hearing me on a phone call), called and they fixed it over the phone.

Great customer service assistance, professionalism, fast solutions, knowledgeable on all aspect of my Samsung Galaxy S21 5G. However, online activation chat technician was unable to finalized the online activation as expected after being on online for 3.5 hours and she, Anne abruptly ended the chat without reasons. The next day I drove to an AT&T store and they were able to finalized the activation process. I was so happy to have my AT&T Samsung Galaxy S21 5G replacement working again.

The experience with Asurion was amazing! We received the replacement phone in like two days. The web site was very easy to navigate, thank you! Daughter was very excited that the replacement got there so quick! Keep up the good work.

Person I talked to was very nice and helpful. Answered all my questions. Received phone with no problems. I would definitely recommend Asurion insurance to anybody. They are definitely good at what they do. Thank you all very very much.

Living in a small town in Puerto Rico I don't have access to stores so the ease of the process and fast delivery was much appreciated! Asurion always has great customer service as well. I Will definitely recommend to a friend.

My son’s phone was stolen while at an event. I called to file a claim on a holiday no less. The turnaround time was excellent, not to mention the representative who assisted me. She went above and beyond to help me as I was very confused about the process as my son needed his phone for school/work quickly. Thank you.

The last representative I spoke with to order my iPhone 8 plus was very professional. I was very upset for losing my phone. He told me don't worry that he is here to help. He calmed me down and proceeded to the claim. I would recommend this company and the workers.

The service was good and quick. Received phone quickly. The customer service representative was knowledgeable and easy to work with. The whole experience was very good and helpful. I would recommend this to anyone. This was an overall pleasant experience.

Got my phone on time. Problem with getting old phone back to you. I said I'd mail on a certain day which I did, but you called, detailed, texted....I forgot which saying you hadn't received it. DUH! Once in P.O. hands I can't control delivery to you. Also, you hardly gave time to receive it.

AT&T has always done me right. I have six fans on their account and they have been great, their billing air packages and their promotions. I wouldn’t have my accounts with anyone else! I would refer there to my family and friends. There is a vez phone carrier I have. I wish they said very email in my area!

My phone had cracked screen and I had phone insurance. I was able to call Asurion and let them know what's going on with my phone and they put a replacement phone in the mail the next day. I had the new phone within 5 days. I even called the 800 number that was on a postcard with the phone and they help me set it up with no problems. I would definitely recommend Asurion.

If I could rate you a sub -50 I would. Your staff is not knowledgeable enough to answer that phones. Your policies are unacceptable, and allow for no situations out of the norm. Your tech Coaches do not listen to a customer, me, that is pretty advanced with his technology. You do not follow through before sending nerve-wracking notices about being charged on a returned phone that was not even the correct replacement phone! You are about as useful as tits on a bull and Verizon made the biggest mistake in joining forces or outsourcing their tech coach to you. If I'm going to have this much trouble with a phoke6, why the hell did get the House full Protection on my other devices. You're illustrating an incompetency and you just took over. AND YES, CALL ME ABOUT THIS REVIEW. Jeffrey **. Oh wait that is the number that's not working right, use this one: **.

I contacted them about the problem and a replacement was sent in a very reasonable time. I have used Asurion about two years ago and had a very good experience with them then, also. I will be using them in the future also.

My phone came in very quickly with explicit directions on how to set it up. The set up was quick and easy, also. Everything I needed was included to ship my old phone back. This was truly a great experience!

Had warranty. Called in problems. New phone shipped overnight. Took phone to ATT. Information transferred to new phone. Agent was helpful. We don’t live in area close to ATT had to drive over 60 plus miles. Have always had ATT cell phones. Good service.

I was wary of the Asurion service. And very pleasantly surprised. The replacement phone did arrive the next day. Instructions for switching to the replacement phone were clear and effortless to implement. The fact everything was so easy truly made this one less thing I needed to worry about.

Sim Card does not work. Technical assistance tried to help. But was unable to resolve the problem. I was advised to go into an AT&T store. I am currently using my old phone. Claim process was great. Received new phone in two days.