Asurion Reviews

The process was pretty easy as I was able to speak to a rep over the phone and the phone came quick. Overall it was pretty painless and the price wasn't too bad instead of buying a completely new phone.

I had my phone for quite a while, maintaining insurance with Asurion the entire time. When my phone was damaged, I contacted Asurion and spoke with Chelsea. Chelsea was extremely helpful, processed my claim quickly and I paid the $189 required. When I received my replacement phone I looked it up on the internet and found that I could have purchased the same phone for considerably less money than the $189 I had to pay for the insurance claim.

My wife’s watch stopped working and we went to the Apple store and with little help from Apple. We filed a claim with you and you had a watch to our house in 1 1/2 days if was great. Thank you for you ease of use on filing a claim and the speedy delivery of our product.

Highly recommend, service very prompt and convenient. The email process to set up appointment was very easy to complete. The technician that came out was very explicit on what he was going to do and I was very thorough. Will continue trust Asurion to repair my phone and my family's in the future.

Thanks, I have this plan for less than a year, have the opportunity to deal with service two times, and all was good and on time, representatives are attentive, technicians are educated and respectful professionals, very good and recommended service.

Excellent and fast service. Website extremely easy to use. Thank you for helping us replace our daughter's phone (it was stolen from her this year at a music festival). We appreciate your helpful service. Thank you so much. Thank you so much.

Customer service technician was impeccable. Friendly, easy to talk to and easy to understand, especially for this tech-challenged lady, I was able to submit claim and I could have it processed quickly. The new phone setup was a breeze with this help. Thanks for all the help!

The replacement for a lost phone was handled in a prompt and professional manner. The replacement phone operates as it should. I was pleased with the entire experience having never had to deal with a lost or damaged phone before I expected it to be more of a problem.

I had a question about terminating my account, and was worried I might 'get the run-around' when asking. Contrary to my expectations, I was extremely happy that I received very friendly and prompt service from during my Asurion chat session. I was set in the right direction to resolve my issue very quickly and in a better mood thanks to the tech.

Loved the timely response to getting me my phone. The customer service was very helpful in responding to my questions and concerns. The Verizon store employees were also very helpful in directing me in what steps needed to be taken contacting the insurance company.

You got my replacement phone very quickly and made my return easy. Perhaps the only thing that could have been better were the Instructions for activating my phone. I was able to copy all the info from my old phone with no problem but didn’t realize I HAD to call you to activate it.

Really happy with the service. Easy to set up. Technician was amazing. She communicated very well from start to finish. She was very knowledgeable, and was also quick and efficient. Would definitely recommend.

Great program less the deductible! I have used Asurion to replace broken iPhones! Always rapid delivery as well as easy and clear instructions to move your data from your broken phone to the replacement. I would be happy to continue to use Asurion in the future. Thank you!

It was a simple process to initiate the claim. I was pleasantly surprised how quickly it was filed and approved. I didn’t have to answer a slew of questions, and the replacement item arrived within just a few days. I’m very happy with the service I received.

The Nokia phones I have received have great features but they are poorly made because they have some weak parts that break easily. I am being extremely careful with the fourth replacement phone I have received so it will last as long as possible.

I was amazed how easy everything my was. I put on the claim and got my claim number and then reached out to the repair place close to me and was able to get my phone fizzed the next day. It was awesome!

The tech who showed up was on time, Very personable and did an excellent job repairing my S21 Ultra. Would highly recommend this service to anyone who has the need. I do however need to have my phone repaired again if you could give me a contact number or call me at **.

Everything was easy and repairs were done swiftly. uBreakiFix were very nice and easy to work with and did a great job on my repair of my S22 Ultra. I would recommend them to any one. UbreakIfix Royalton Rd, Strongsville, OH.

Unfortunately we have needed your services very often due to our negligence, damaging, losing our phones. We have always received great service and never felt embarrassed or shamed for why we needed a replacement phone, only relieved that we will have a much needed phone the next day so we can get on with our very busy lives. This is a service everyone needs, thank you soooo much.

Excellent service! I would definitely recommend to others. Store rep was friendly and helpful. My replacement phone arrived the next day as promised. The rep had informed me how to set up prior to leaving store, so this process was a breeze.

Two iPad Air 4 and one iPhone 12 were stolen at Terminal 5 Heathrow Airport on Jun 21. Missed flight and flew home on Jun 22. Verizon helped with data for claim which was processed on Jun 24. Received replacement devices in two days. All three were activated by Verizon Store and we were back online on Jun 28. Excellent support and very prompt.

My replacement came quick and it was easy to Install. The whole process was very easy. I haven’t had a problem with my phone. It has been great so far. I really recommend anyone that lose a phone or have they phone stolen. Asurion will help.

Quick and easy! The reps helped me get my phone replacement very fast and was easy to talk to while doing the exchange process. I would recommend this insurance for mobile devices to anyone. I'm thinking of getting insurance for my appliances if it's available.

Sent out replacement phone immediately to replace the old phone. It was very easy to send old phone back in the prepaid envelope that I just had to drop in any mailbox. The whole process was very fast and easy. Thank you!

Great...everything was to the point. Customer service was really great, the delivery time was to the date. It paid off to have the insurance on the phone. I will be proud to tell my friend about your service. Thank you.

My phone wasn't working. I called to arrange a replacement. It came a day later. Super easy, super facil. Thank you for your help. Your team was friendly and helpful with every question I had. Thank You Much. I will use you again in the future and refer you to others.

I broke my phone screen and it was covered by Asurion. I got a replacement phone which was not too difficult to set up. My only issue was choosing to use my old SIM card which required a workaround, but Asurion worked with me through that until everything worked.

Called, provided the requested information, paid the deductible and new phone came! Quick, easy, no over the top requirements. they also provide set up assistance if it is needed. Also, no extensive hold times like most companies which is a big plus.

When I dropped my phone in the pool, Asurion got me a new phone within three days and I was so overjoyed at the quick turn around. I’m thankful for correspondence throughout the whole process as well as the speedy delivery.

Verizon had my broken phone replacement in great time. I didn't have to wait long at all. The cost for the insurance paid dividends and I would suggest this to anyone that asked. Plus I have the insurance on all of my devices.

Thank you for my new phone. Verizon’s in store service is terrible. Don’t ask for a photo transfer without an appointment when there is 1 other customer in the store. Hashtag “** off !” The Chico Verizon store is not helpful!

Great service. Fast service. I got my phone overnight and it was a great experience. I truly did appreciate the fact they took good care of me. The phone worked like a charm. I still had my case from previously and it was great. If I unfortunately lost my phone again I would recommend this service to anyone.

Truly grateful for great coverage that quickly replaces our electronic devices in order to keep our business operational. The website makes filing a claim easy and seamless. The replacement devices received are in good working order and they look brand new.

Very happy with the repair, service and efficiency of the repair service. The repair was completed in less than 4 hours! Filing the insurance claim was an easy online process and took very little time. Very happy with the process.

Hell broke loose when my phone was lost in a river adventure while on vacation. I also lost my wallet and credit cards. I was 15 highways and 1,000 miles away from home. Did I mention No Google Maps without a phone. They don’t make paper maps anyway. Verizon store turned me away as I had no id and Bank of America on gave me a digital wallet for a phone I didn’t have. I was **. But a brochure from Verizon gave me Asurion save me. My bank account was alive so I had them charge 250$ and they overnighted me a new phone to my Air BnB. I can’t say Thanks enough to Asurion enough, they saved me.

I got a replacement phone and was really satisfied with the care, speed of service and quality of the replacement. Great company to deal with and will keep my phone coverage with Asurion. Although I hope I do not need their service again, it's good to know that they are there to help me.

Asurion took great care of me when I needed my television fixed. This coverage is great. I would recommend Assurion to everyone especially if you are someone with a lot of electronics. I’m sure this day and age most people have a lot of electronics. It is well worth the peace of mind knowing you don’t have to worry about your equipment.

Seamless and easy claim, quick response time. I am VERY satisfied and relieved to have a working phone again. It’s nice to know there are insurance companies out there where the claim process is simple. I Would definitely use this service again if needed.

This is the third time I have used Asurion insurance services. Fast, easy, courteous, professional service. Like the fact that the same or even upgraded phone was offered as a replacement phone. The Customer Service representative was great. I will continue to utilize the services proved by Asurion through Verizon.

Everything was amazing. My claim was fast and I really received my replacement the very next day. I was so happy. With the speed of when my phone was delivered! I am so great full and appreciate that I had next day delivery.

First I scheduled an appointment for someone to come to my home to fix my screen. After waiting for almost 2 hours into the appointment time frame, the appointment was cancelled and rescheduled for a week later. I could not wait that long because my screen was starting not to work, due to the damage. So, then I called Asurion to cancel the repair and obtain a replacement phone.

The service that I received was excellent and timely. I really appreciate the manner in which I was treated. My phone arrived no problems. I am a very happy customer and I highly recommend Asurion to anyone because it is very important to be able to have your device issues handled in the way you can be satisfied when you have important business and you must communicate and rest assured that your problems will be solved quickly and correctly with no hidden rules.

I accidentally stepped on my iPad. It caused a very bad crack on the screen, oh I was heartbroken for I had just paid it off one month before. I was thankful I had coverage on it. Asurion made sure I had a brand new one the very next day. Talk about fast service. I loved working with them.

My experience with Asurion was great, my wait time for my phone was very little. I will continue my coverage with them! Their instructions are easy to follow, and provided tech help of I needed it as well! I honestly can say they are the easiest to work with.

I always have great experience with Asurion. They take of me and my family whenever we have a problem. Keep up the good work. I did encounter one problem when we had to send over an affidavit because we use the service plenty of time before.

Immediate response and process was exceptional. The process was simple as long as I had the details of old phone available when processing the claim. The assistance for setting up the new phone was right on and pleasant. After care was very important with knowledgeable and right to the point answers.

Service was excellent quick prompt accurate and professional. Over the years I've had nothing but great service with Verizon I have been a member when it was Alltel years ago, I am happy with my choice. Many have solicited us to change and come with to come with them but the service we have received has been great. I will not change and I am happy with the coverage that it provides

Replacement cell phone. My son's phone was stolen, I reported it ASAP to Asurion and within a matter of minutes, every thing was taken care of. Within a matter of hours, my son's phone was replaced, receiving it a day after I filed the claim!

Fast and convenient but the phone that was sent as a replacement overheats and only charges with one charger. It also restarts all the time. For $250 that I paid for the deductible I was hoping to get a device that wasn't defective.

Excellent service. I had a broken hinge on my Sony NC headphone, and Asurion was very prompt in looking into the issue and reimbursing the fair market value as it was irreparable. Initiating the claim and shipping process were also extremely easy.

It was super easy to file claim. Replacement phone came super fast and in perfect condition! It is so convenient to just put the broken phone in the package and send back in the mail, no running around different locations. Definitely hassle free!

After phone was dropped, the sim card popped out. Wouldn't work after putting it back in. Brought the phone to a Verizon store & they couldn't get the phone to work. So I filed a claim. The replacement came the next day!

Have had Asurion for several years and they are always easy to work with when making a claim on a cell phone or tablet incident. Delivery is fast, and return procedure is easy and quick. I like knowing that Asurion has my best interest in mind and thank them for making a claim easy and quick.

My phone was very badly damaged. I needed a new one quickly. Claims process was done in store with minimal follow up. Quick delivery of new phone in two business days. Premiums are reasonable. This phone works great! Thank you Asurion.

I received excellent service and dealt with a professional customer service representative. The process was simple and straightforward. I appreciated the way in which I was walked through every step of the way by a patient and knowledgeable person. I would recommend you to others.

The agent who was sent to repair my phone was incredibly polite, super fast, and fixed something additional that was wrong with my phone that I didn’t know even about. Ten out of ten customer and repair service.

Very pleased with the insurance/claim part of Asurion for my smart device. Super easy and fast filing. I also have Asurion protection for all other (not smart) devices. Had a problem with my laptop and brought it in for evaluation. They didn't find anything wrong, but perhaps a loose battery. Problem is intermittent, and still not resolved.

The response time was absolutely amazing. The representative went out of her way to find a convenient location for me, mind you this was during a holiday weekend. It took less than an hour to replace my screen. The company referred was very professional and kind. UBreakIFix in NJ. The best thing for me was that there was more than enough parking in the area. Thanks Asurion

Thank you so much for doing what you say you will. We received the tablet in when you said we would. We took to the tablet to the Verizon store, they helped me transfer all the data. Return process was easy. All is good.

One of our phones was stolen. I went online to see if it was still covered by Asurion. When I found out it was I ordered a new phone. It was delivered within two days and we had it activated that same day. Thank you for your great service.

My phone was stolen and I desperately needed a replacement phone. After dealing with my carrier, I submitted a claim through Asurion. The claim process was easy and I received my replacement phone the next day. Needless to say, it made my day.

They took care of it in a timely manner. Great service and taken care of with respect. I received on my porch without any issues. No delays. Verizon took care of the main issues. I didn't talk to any but a Verizon rep.

I lost my phone on a vacation to the beach; I even returned and searched for it but could not find it With no other option, I filed a claim. Within 24 hours I had new phone. Thanks for getting me reconnected with family and friends!

I appreciate how fast your product arrived. The product is functioning however when it vibrates it makes a rattling sound. I believe the main screen is loose. When I touch the screen in a certain spot, I hear a click. But I think I can live with that.

My phone's screen was shattered. The claim process was very easy. I received my replacement the very next day! Service was very user-friendly and great! I would definitely recommend to anyone! Thank you for making this whole entire process a piece of cake.

I liked how quickly the replacement iPad was received and easy to switch sim card and activate especially with an impatient autistic son who needs his iPad. I really liked how it came with a prepaid package to send back in which saved time in finding a box the correct size to stick a label on. It definitely helped with my busy lifestyle!

My son lost his phone. I called it in and paid. They quoted "tomorrow". It never arrived. They said it was delivered. A dozen calls with some helpful and some not so helpful people and 2 weeks later he got the replacement.

The screen protector on my Fold 3 was peeling off so I requested replacement. The process was simple, fast and everything worked great! I received the exact same phone and it appeared to be brand new in every way possible... it works perfectly! I'd highly recommend Asurion for coverage on their mobile phone!

I pay $17/mth since 2018 to insure my then new iPhone and still was asked to pay a $200 deductible which I find outrageous to be sent a used phone with a battery that overheats. I’ll be reporting to BBB.

After phone was stolen a replacement came really fast. It was easy to file a claim. Very glad that I had Asurion insurance on the phone. The biggest issue was getting the Apple account working again, but that was an Apple issue.

I received my new phone quickly and they even sent a return envelope which was extremely convenient. I was very pleased with the service and it was simple to do. I appreciate that very much. The phone I received is slightly different than the phone I returned, but I'm getting used to it.

I haven’t had to use this service in years, but so thankful I have it. It was fast, simple, and easy!!!! My replacement phone was sent out right away, and was exactly like my son’s old phone. We were very pleased with the replacement. Awesome service!!!!

He was fast and efficient and came on time. It was super easy and the price to fix the screen was very reasonable. I would def do it again and I love how they come directly to your home. That makes it even better.

Asurion made it very easy to have my screen repaired. I simply needed to go to the website, explain the issue with my phone and indicate which company would be fixing it. I'm so grateful I have them! If I didn't have this insurance it would've cost well over $100 to have my screen fixed.

Replacement phone, cracked screen and bent phone. Got my replacement phone really fast and I was really satisfied with the service. Easy and convenient to get your replacement phone. It is very important to get your phone fast and easy because it is your life to some people.

The replacement iPhone arrived on timely manner. It came packaged well with instructions. We immediately set-up the replacement phone at a local Verizon store and everything went smoothly. To this day, there are no issues at all with the replacement phone.

It was very easy and fast, because I had a trip out of the US and was worried about getting replacement in time. So fast was important. The return was easy too and they let me know when it arrived. The replacement worked like my broken phone so no issues there.

Each time has been a very good experience. Everything said would be done was done and very quick. Got my replacement and envelope (no postage needed on my part) to send in my defective product. Thank you very much for the great customer service.

Asurion was great. Everything was handled with easy and I had my replacement phone within a few days. The customer service agent on the phone was very pleasant and very understanding. The service rep at the Version Store in Oakdale, Ca was not only friendly but very helpful with installing my screen protector. He walked me through the process of registering the screen protector and what to do if anything happens in the future. Thank YOU!

I had to do the process a couple times, and the last phone that I am using right now has a rainbow spot in the corner. It is not an easy set up. The last representative was amazing and would recommend them...

The Asurion service was inconsistent at best. The guys in the store were helpful, but their hands were tied in a lot of ways. I started a claim online, but didn't decide to go with either the 'come to me' or 'go in store' options. I just wanted to see the difference in both price and timing. After not completing that initial claim application my info was basically stuck in limbo and causing problems/loss to future reps. I called for more info after receiving error messages on the website. The woman couldn't find a store near me after multiple tries entering in zip codes all around the area (neither in Vancouver Washington nor Portland Oregon - and this is a large metro area) so I found one myself on Google Maps while we were on the phone and she said I could go there without an appointment, walk in and get it fixed easily. It was definitely not easy.

Is a good service, that help a lot and you won't end up without a phone, this way you have service and not worry about buying a phone every time you have an accident, we know that a phone is a necessity this days.

Asurion has easy system to do claim and good service to sent device on time. Best follow up service and easy to understand. Asurion has great and cheaper mobile coverage plan. Device works great so far. No issue with device.

Very satisfied with the service when I had to replace the phone. Very easy to return no issues with customer service. All over I'm a very happy and satisfied customer. I wish everything was as easy as this was.

I had a great experience. I was presented with all my options and the process was seamless from beginning to end. The representative was very friendly and helpful throughout our time on the phone. I would definitely recommend to a friend.

Could not fix the camera screen on husband's phone so thCould not fix the camera screen on husband's phone so they sent us a new one! Service was fast and with no problems. Have never used this service before but we will now keep it on both of our phones. Thanks.ey sent us a new one! Service was fast and with no problems. Have never used this service before but we will now keep it on both of our phones. Thanks.

I have used Asurion for years with my cellphone plan and have been very happy with their quick response. I decided to add Asurion Home plan for the gaming systems and electronics in the house. I have been very pleased with the ease of making a claim and quick turnaround. Our recent claim to fix my son's PS3 turned out couldn't be fixed. They responded with a fair market price for the system.

I filed a claim on a Tuesday and had the repaired item back by the following Tuesday. The ease of use has been remarkable. For the cost and protection received, I would recommend to anyone seeking protection. Thought about dropping my coverage because I didn't need it....until I did.

Beyond happy with replacement. Came before expected! My daughter's phone was in terrible shape. Her new phone came faster than expected. Set up instructions were included and very easy to understand. Everything was included to send back and instructions on how to prep the old phone. Super easy!

Very easy and self-explanatory and it walks you through the steps you need to do. I am pleased with the Asurion insurance and feel relieved to know I have it when I need it with no hassle. I will definitely make sure I always have Asurion insurance now and in the future.

Fast, easy, and great customer service. This process was extremely easy. The new screen is great and the new battery works fabulous. I like the fact that the technician comes to you and takes fixes the issue within minutes. Filing the claim was extremely easy as well. The turn around on the claim and resolution was extremely fast as well. I believe it was a week from filing the claim till the time it was fixed. I would have liked it to be sooner but since I could still use my phone and read it, it was not an issue for me.

It went as expected with zero hang ups. The agent I spoke with initially to get the process started was particularly helpful and seemingly willing to go through quite a bit of extra trouble to make sure I was taken care of. As that is a rare experience these days, I wanted to give her a shout-out. I am terrible with names, but she knows who I’m talking about. Girl, you are outstanding! Thank you!

This service is easy to sign up and make claims when needed. Great service and support by reps on phone and chat. Would be better if they provide better account, billing, and related information and update tools through a secure web app. Too many simple account issues have to be resolved by working with a person by phone or chat. It's easy to be confused by service option and can be hard to get to the right place on their website.

Having my screen get fixed was easy and affordable. I like being able to have my service completed as soon as possible. I made my appointment and the phone was repaired quick. Logging in to the site and creating the appointment was easy.

I broke my Apple watch and needed it to be replaced. I filled out all the documents online and was sent in the broken watch. New watch was delivered quickly and the whole process was very easy. Thank you.

My son cracked his screen on his MacBook Air. Apple quoted us $600 to replace. I remembered I had Home+ protection and they fixed it for $100. Once I filled out the claim, I printed out the form and dropped off the laptop at a UPS store on a Saturday. We received the laptop back by Wednesday (4 days later). We were shocked at how quickly we got it back.

I don't see how it could have gone any better. I broke my phone screen, but luckily, we had the coverage. And there was nothing wrong with said coverage. It worked out pretty well. I certainly won't flip out anywhere near as bad, next time a screen cracks.

They were quick and my phone looks great again. Was ready before the time promised. Clean facility with very professional people working there. Would highly recommend sending someone from the North East Ohio area here to have their phone or or electronic devices worked on.

I was disappointed to start that Asurion couldn't provide a box to send my iPad in as I was originally told they would. Also I was given mixed messages about what was available. I was told I would receive a smaller model than my own, I called to ask if they could provide my same sized model. I received a VM that they could not, then I received an email directing me to the website where I saw that Asurion had in fact located the right sized model. In the end we got a good replacement but the process was not smooth.

Asurion was easy to work with. They understood the issue and resolved it quickly. The representative was professional and spoke with confidence. He was patient when answering my questions and made sure I understood the process. Replacement cell phone arrived quickly and everything was intact.

The insurance coverage was great. The service provided by Verizon was not. They told me to take it to a local business to have data transferred from my old phone to my new one. I had to pay a 3rd party business to help me. So not only did Verizon not instill confidence in me, they sent me to a more qualified company that I had to pay $100.

Extremely pleased with the immediate response to my need for replacement and my receipt of a replacement phone in 24 hours! The deductible is a little pricey, but still very very happy with the coverage! I have had this coverage for years, and plan to keep it as long as I have a cell phone.

Super easy exchange, friendly helpful staff. I appreciate their assistance and understanding for my frustrations with filing a claim. The assistor even called back several times during dropped calls to make sure I was taken care of and very understanding after all the problems were also experienced by him.

I filed a claim on my MacBook Pro with a broken screen recently and was very impressed how quickly it was repaired. The process was easy and very quick. I had my computer back within a few days! I highly recommend Asurion Home+ plan.

The phone you sent me to replace my broken phone is a piece of junk. I tried to send it back but your rep wanted me to give my Debit Card to use if your piece of junk phone arrived broken. I have a problem trying to call out, the phone will call another number instead of the number I tried to call, it takes a while for the call to go out. I went to Verizon to get help and they told me I had to go through Asurion,

My experience was great except for the activation of my replacement phone, but overall it turned out well. I had to contact Verizon tech coach to get the activation completed. Hopefully most of your customers will have a good experience as well.

Filing a claim was simple, and everything was taken care of pretty quickly, my only complaint is that AppleCare+ is cheaper and they cover the back of the phone being cracked for the same deductible as a phone screen being cracked $29 dollars and Asurion was $229.

The repair tech was on time and was quick and efficient with the phone repair. He was courteous and polite and confident with the repair work he was performing. I would use this service again and would recommend the service.

Customer service agents was awesome. They listen, ask questions to make sure they was getting to the root of my situation. The phone got to me in a timely manner, and when it was time for me to activate my new phone. I let the agent know that I was not good at activating phones. He took his time and walk threw the whole complete process, from start to finish, and was not upset when I kept asking questions along the way.

An employee totally trashed his phone at a job site and we needed to get him a new one and transfer all his contacts and information in cloud over to his new phone. The technician did it all quickly and without any issues. Nice guy and wonderful worker.

Couldn’t have been easier. This was the second time I’ve used the service, and both times the process was quick and easy. Both phones were received in one business day. It almost seemed too easy. I’d definitely recommend it to anyone.

Very satisfied. Prompt response and delivery. Very easy to set up and return off phone was even much easier. Phone was very easy to set up without going to the Verizon store. Asurion associate did an amazing job in taking care of me the Customer.

The technician told me that I will get another phone once I pay for it and send in a payment stubs. I like the service. I wish the service was allowing them to purchase a phone for me. I need a phone right now.

Wonderful working with everyone at asurion. This time and previous times. Fast, courteous and professionally friendly. I would and have recommended Asurion to friends and family. I appreciate the ability to have this coverage that has been beneficial to my family.

The experience from starting the claim to receiving a replacement was very easy and great. The only complaint I have is the cost and getting a refurbished phone back. Either greatly lower the cost or replace with a NEW iphone.

Do not involve Verizon. If you have insurance go directly to Asurion's website...(**) to avoid a lot of wait time and frustration.. I learned this the hard way. This time I went directly to their website... Followed the easy prompts and it was over quickly and my device was delivered in a couple of days. Don't forget to send your old device back in the prepaid envelope to avoid charges.

Your service man was very polite, well mannered and friendly, he has a great personality. He didn't make me feel like he was here just to do a job, he was here to represent his company. He was able to repair my phone in record time. Then he cleaned it, replaced the battery and made sure it was working properly.

When my phone screen needed replacing, I was glad to have the Asurion coverage. It helped me locate an authorized partner nearby and they were able to help me the same day. What would have been an expensive repair was much more reasonable and a lousy day soon turned around.

Forgot I Put phone on top of my Truck and drove off, It must have been ran over, because I couldn't find it through find my phone. So I filed a claim and received new phone the next day. I am glad, I insured my Phone, It was a somewhat trouble free experience.

My daughter broke the screen in her iPhone 6+ and she uses her phone for everything. So I called and the next day I got a replacement!! It was so fast and so easy! Thank you for your support and assistance.

Good experience all went well and new phone is operating good no problems with the exception of uploading last backup from cloud but this too was corrected at the Verizon near me…Thanks for the help in assisting me through the process…would recommend insurance on all phone to help should you lose or damage your phone.

I ran over my phone. Called to get a replacement. Next day it was in my hand. I could not have asked for better service. Had a follow up email. Very few questions. All in all I had a great experience.

Dropped phone in the ocean and couldn’t retrieve it. Was Fast and easy to get a replacement phone. Easy to request new phone and was sent overnight with no problems or conflicts. Agent was responsive and easy to work with.

I was very pleased with the service I received. I cracked my screen, and within 2 hrs. of my initial phone call to get it fixed. It was done. I left work and took my phone in to Asurion, they fixed it and sent me on my merry way.

Good job. It was on time. Good shape. Right style. All in all great job. Thank you. It was early than I was told. That was a nice thing so again thank you. Good work to all of you. It was a great job and at a good price.

My phone completely died out of nowhere, Asurion was able to get me a new phone super fast with no hassle. This is not the first time I've had to use them either - and every time it's never a problem and it's always super easy and fast, will definitely be using again and again. :)

My son cracked his phone and we got a new one the very next day. The website was very easy to follow and the return instructions were very simple. Would definitely recommend to a friend. It was a very simple experience.

I was not happy that the replacement phone for my Mom wasn't going to be exactly the same phone she had before that was damaged. Now I have to learn a completely new phone setup and then teach her how to use it. :-( Up until now we all have had the same phones which makes things really simple.

Had a cracked screen on an iPhone. Made the claim and appoint online, which was really easy to do. Took the phone to the shop and it was repaired while I waited. Excellent experience! No hassles, no delays, expert repair!

I made a claim to replace my son's damaged phone. I was never provided with a mailer to return the damaged phone. I tried contacting Asurion by phone and they were never able to find the claim even though I provided them with the claim number. Finally, my son received a letter telling him that, if the phone wasn't returned within a certain time frame, I would be charged $100. I cashed the number in the letter and requested a return mailing envelope and was given until 7/13/22 to return the phone. I mailed it in 7/11/22. My account was charged $100 on 7/13/22 even though tracking showed the phone arrived in 7/13/22. What a fiasco! Is this the best Asurion can do?

I need my phone for work. When I broke my screen and couldn't use my phone it's a reasonable cause for panic. Instead of paying a thousand for a new phone or four to six hundred for a new screen (and waiting 4 days minimum) my phone was fixed and good as new after a phone call and short drive the next day. This is coming almost 2 months late of my experience and it's been on my to do list to leave this because of how thankful I was.

The processing of my request was very efficient. I received my replacement as promised on time. Thank you Asurion. I would definitely recommend you Asurion. Although I did have a difficult time. Initially tried and get it activated. Call my service provider but I was able to figure it out. Thank you again Asurion. Great service, Timely service, definitely recommendable. That's about all I have to say from my experience with Asurion. Will give you a call in the future if needed.

Love my new Galaxy Fold Z 3 but it developed a problem at the fold. Phone should have been covered under warranty, but I couldn't be without it for 2 weeks.. Used Asurion for the repair. Phone came the next day, a day earlier than expected. Phone included a charger as well. Now Asurion also provides the 1 year warranty. They give 2 weeks to return the old phone to make sure everything was successfully transferred. So easy and painless to use. Highly recommended!

This is my first time using Asurion. My husband Gilbert ** dropped his Android cell phone and it went to a black screen. I created a claim via the email Asurion hyperlink on my mobile phone and received a quick response immediately. Asurion sent out via mail another replacement cell phone and included a return pkg for my Gilbert’s broken cell phone. We paid our deductible and received the cell phone within 2 days. This service was excellent. Thank you.

Little confusing to get from Verizon to Asurion. Verizon keep ensuring me that it was taking care of the problem, but it was just an AI chat. Stupid. Eventually, I just went to Asurion. The service tech was great and had great advice. I am now using drop guys products to protect my phone. Thank you, Tom.

My Air Pods broke into pieces after a fall from the 2nd story. I sent them all the pieces, some magnets were lost. They were dirty and the case was stained and scratched. Although I expected fully functioning Air Pods upon the quick repair, what surprised me was they totally detailed and cleaned. They looked like brand new Air Pods. I was really impressed. They went beyond the expected.

The best customer service out there. Had my new phone in hand within 24 hrs. Thank you so much!!! Will continue to use Asurion as long as our family has cell phones. Don't hesitate, they are the real deal!! Thank you once again.

After getting to someone that could finally help me with a replacement replacement of my motoz3. I was originally told that I needed to pay a new deductible $129. That would be refunded once Asurion received the broken device. I was as told to refuse the first replacement and to reorder the next day or two for the replacement replacement. There should be no charge. I know you've received it back this past week. Still waiting on the refund of $129.00 to my checking account. Please expedite my refund.

The replacement phone was on backorder and they kept me up-to-date on the phone status. Very please with the speed to receive my replacement phone. Returning the old phone was easy. The only challenge was with the USPS tracking to show phone was delivered.

I had recently purchased a couple parts for my smart TV so that I could plug in my Amazon Firestick as well as my blu-ray player. My Vizio smart TV only has one port. I bought a few hdmi cords & a connector piece only to discover that my blu-ray play didn't function anymore. I was able to get reimbursed the purchase of my blu-ray player which was no longer under warranty because I bought it back in 2019. Asurion gave me $80 to purchase a new one even though when I initially bought it the cost was slightly less. A great experience with them the whole way through. Thank you Asurion!

Asurion took care of my needs in an expedient manner. Sent me what I needed and I returned the phone to them in the return package that was furnished to me. Asurion gave me the assistance that I needed and helped me to start operating again. Have not had any problems since that time. I appreciate the assistance that I was given. I would recommend your service to a friend without hesitation. Thank you, Thank you, Thank you.

Easy, fast claim service. First replacement phone was a dud (refurbished, as expected). Second replacement phone sent immediately with no hassle. Thank you for the great service. Not all insurance plans are as convenient. I would recommend this insurance plan to anyone who is a Verizon customer.

Tech was courteous and quick. Had to reschedule from first visit as the online request did not show the correct iPhone to replace the cracked screen. At home service was very convenient for my schedule.

Process was easier than expected. The new phone arrived quickly and I had no problems with return of the damaged phone. Help was available for transferring data and activation of new device. New device seems in great shape and I've had no issues.

I've used Asurion for multiple claims over the last few months. Every interaction has been a pleasure, with a professional and courteous representative, all of which were extremely helpful. I will continue to use Asurion for my device protection in the future, and will recommend my friends and family as well.

The person who answered the phone was courteous and made sure everything was taken care of before I got off the phone. Had to do with returning the phone. It was on its way and held up somewhere in the postal system. He got the assurance that I would not be charged $100 for not returning the phone.

I love my new phone - it even works inside my house!! Once it fell - my old phone didn't do anything well and it ran out of storage so quickly. On this new phone I can text and snap photos easily, plus it stores everything I need. I truly love my new phone!!!

The phone arrived in good time. The instructions were clear. I managed to transfer all data from the old phone to the new without problems as the old phone still worked even though the back glass was broken. The follow up from Asurion were appropriate.

A young man was sent to my house for a screen repair, and it didn't take very long. He was polite, punctual, quick, and very good at what he does. I am so grateful I chose to pay for this awesome service.

Had to get a replacement phone, mine wasn't ringing anymore. Everything went well. Received my replacement, sent the other one back. They did request that I turn off the "Find My Phone" option in an email, I did. Thank you.